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Codice vantaggio

SureStay Plus Hotel by Best Western Moses Lake, Moses Lake

1819 Kittleson Road, 98837-9719, Moses Lake, United States - Vedi su una mappa
SureStay Plus Hotel by Best Western Moses Lake - Camere / sistemazione Il SureStay Plus Hotel by Best Western Moses Lake è situato nel centro di Moses Lake. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Vieni a goderti le camere spaziose e confortevoli del SureStay Plus Hotel by Best Western Moses Lake. Tutte le camere sono dotate di microonde, frigorifero, macchina per il caffè da una tazza, ferro e asse da stiro, asciugacapelli, area soggiorno e accesso Wi-Fi a Internet. Per cominciare bene la giornata, offriamo una colazione completa gratuita con un'ampia scelta di piatti. Sono inoltre disponibili una piscina coperta, aperta 24 ore su 24, servizio di lavanderia e parcheggio gratuito. Il nostro hotel a due piani è situato vicino a numerosi negozi, ristoranti e all'Interstate 90.

SureStay Plus

Hotel by Best Western Moses Lake

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione all
    Colazione all'americana
  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Personale multilingue
    Personale multilingue
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 38 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
19
Molto buono
5
Nella media
3
Scarso
3
Pessimo
8
CONSULTARE I PARERI SU
Affari Affari
8
Da solo Da solo
3
In coppia In coppia
7
In famiglia In famiglia
15
Viaggio con amici Viaggio con amici
3
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Good and bad"

4
Wisdomtravels45, McCall, Idaho 12/08/2019

The gals that work at this hotel are great. The front desk gal Maggie. She is amazing. She remembers me every time and always greets me so friendly. She has went above and beyond her job to make sure myself and others are taken care of. The housekeeper gal in the blue with big hair bun. I did not get her name. She is a delight. These two wonderful gals deserve to be praised for how outstanding they are. I've stayed many times. Everyone is so friendly. The younger man that works front desk. He is very rude and frankly it is unnecessary. My wife and I over heard him and another gal talking not nice things about other people. That's not a good thing for people to hear. Maybe do not do that on company time. The rooms we have stayed in have been great. Breakfast is wonderful. I enjoy coming back to stay here. A good place to stay. Don't believe everything you folks read here. The staff is great! Everything is great!

"Terrible"

1
Roger W, Seattle, Washington 11/08/2019

A/C broken. Staff says it has been a problem. No options. We checked out after one night, because we cannot sleep in an 85 degrees room. Come on staff. This in Eastern Washington. If you advertise A/C, it better be working.

"Very nice room and friendly reception"

5
User 08/08/2019

The greeting at reception was very nice, friendly and helpful. The room is perfect and just what we wanted and needed at the end of a busy day site seeing and exploring. If/when we come back to Moses Lake we will stay here again!

"Disappointed"

1
agale7, Shelton, Washington 07/08/2019

Terrible! No hot water, ran water for several minutes, water did not drain. When asked for partial refund due to not being able to shower they refunded 20.00 which was an insult in itself. Two main reasons for hotel is to sleep and bathe. No shower, drove 8 hour trip home feeling the opposite of refreshed after our stay there. :(

BestWesternHotels, Corporate at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Employee"

1
Daddylittlegirl, Moses Lake, Washington 01/08/2019

Worst place ever for visitors and employees, wife worked there for 2 days and got fired because I had interview to get my kids in school, the manager is absolutely horrible and lazy and doesnt care about anybody but making money, general manager and house keeping manager are the rudest prudest people I have ever met on this planet, they are money hungry and dont care about there guests or employees, it's like going to a high school nothing but DRAMA, DO NOT GO HERE!

"First time at Surestay"

4
dssphenix, Bellingham, Washington 28/07/2019

We had a nice stay with the only exception being that the hot tub was empty and taped off. Fresh paint, new carpet, great pillows and friendly staff. The exterior vinyl siding is in need of replacement/repair but interior is totally updated.

"Great Value! Highly recommended! "

5
SpokoDude, Spokane, Washington 27/07/2019

This hotel was a very nice surprise. The outside is very plain and non-descript. The inside was awesome! Very clean and had obviously been remodeled recently. Beds were super comfortable and despite being close to I-90, were very quiet. The staff was awesome and very friendly and they even had free breakfast.

"Happy Customer"

5
pakemac, Edmonds, Washington 16/07/2019

Great service from start to finish. Maggie was excellent! Good size clean room in excellent condition. The breakfast room was bright, organized and stocked! we enjoyed our stay very much and will be back on our next golf adventure.

"Lack of Service"

1
kooj13, Monroe, United States 14/07/2019

Stayed at this hotel and had 4 people staying in a room. Only had one set of shampoo, conditioner and body lotion and not enough towels. The phone in the room didnt work, so had to use my personal cellphone to call to get it which failed. I had to go to the front desk and apparently they had no shampoo because it was all delivered to the wrong place. Had to walk all the way to the front of the hotel to get items. We had breakfast and then were getting ready. Room service came to ask if our AC was down. Not our room so I hope they figured it put. Since the phone wasn't working I called again to get the room cleaned when we left for the concert around 5 pm. Got back and room was not cleaned. Now will have to wake up in the morning to get towels again. We were in room 261 had to say it multiple times. There was a lack of service unless you were there in person speaking with and individual. Nice but expect that if you pay for two nights you get a clean room both nights.

"Not the worst but definitely not the best!"

1
User 13/07/2019

Pros: location was just off the highway. Checked in quickly. Rooms were nicer than the exterior. We reserved for 3 nights and ended up leaving the 2nd night. No hassle with change. Cons: Rooms were nice, considering the exterior of the hotel needed updating. Across the street were the 'newer' looking hotels. We were told we were on the 2nd floor.Word of advice-NO ELEVATORS. Had the typical accommodations (mini fridge), decent beds. Bathroom needed updating. Toilet tank wouldn't stop making noise even if you tried jiggling. We went out and about town the following day and came back close to 5pm. The room was NOT turned down. In calling the front desk, they "should have" done the room. Housekeeping was gone for the day. They'll find out what happened the next day. "Do you need anything"? I asked for a few more towels. Got the towels. First time in 30 years I've travelled that the room was not turned down. On checkout, I asked if they typically skip on turning down rooms. I recieved the expected apology. The head housekeeper would be told the information. Super! But..what does that have to do with the fact that it still wasn't turned down? How are we to know this was actually brought up? Personally, it felt like a "polite" apology to placate a guest. Sorry. You're in a hospitality business. No compensation (shoot, even 'have an extra cookie would have been something) no nothing. This led to this 1 star review and we will NEVER stay at this hotel or its affiliates again. Check out the other hotels across the street. Ramada, Fairfield Inn, Comfort Inn, Holiday Express (to name a few) before you go here.

"Great place for short stay"

4
cjose577815, Fife, Washington 12/07/2019

Great value for the price. Good variety of brkf foods. But room had no hairdryer. The indoor pool could have used some attention, several bugs floating in the water. Overal clean place. I would stay there again.

"Pleased"

5
User 04/07/2019

Our stay was relaxing ..clean, appearing to be newly remodeled. Pool was warm and relaxing. BREAKFAST TREAT: strawberries and peaches for our waffle toppings! Thank you to the staff for their hospitality!

"Great inexpensive lodging with breakfast"

5
User 03/07/2019

Nice clean place, best hotel internet connection I've ever had, great room, full, decent (self-serve) breakfast and really nice staff. We didn't use the pool but it looked clean. Nice kitchenette and lots of space in room.

"Not up to the Best Western Standard"

1
Compass28807794709, Maple Valley, Washington 02/07/2019

This hotel says it's affiliated with Best Western, but they are not really. Bugs on the floor, no hot water, no hot tub. House keeping never showed up while we were gone all day. We moved to the Best Western in Ephrata to finish our trip.

"A clean suitable hotel"

3
BellinghamBiker, Bellingham, Washington 01/07/2019

This hotel is a very solid three rating, which is right in the middle of average. I would stay here again for the cleanliness, price and friendly staff. If you are looking for a little nicer place the Best Western on the lake is a superior hotel. Our stop was a brief overnighter on a road trip not an extended stay. Very pleased with this hotel!

"Short stay"

5
FreddieLou1971, Dade City, Florida 30/06/2019

We had a lovely stay. Maggie and her staff were very friendly and accommodating. Good location for the Gorge amphitheater venue. The town is super cute and great local shops and restaurants. The hot breakfast was perfect for families with kids!

"Clean Rooms "

3
jesshunting, Boise, Idaho 16/06/2019

This hotel wasn't bad, and I'd like to give 5 stars for the location. But the check-in host was quite rude. She seemed put out to be checking me in, and looking for my rewards number. I booked and paid for a King room with a sofa on Priceline and she flat out told me she refused to put me in the king. Not a big deal, I don't have to have a king size bed, but her attitude surrounding it was the problem. The place was clean and the beds were comfortable. It looks like they've updated the interior, hopefully they renovate the outside. It was easy to get to from the highway. Not enough parking for a truck and trailer but there is a parking lot across the street that offers overnight parking. They do offer bbq grills for guests. I do think it was a bit over priced but it was comparable to other hotels in the area.

"Great place!"

5
Meander53180918344, Waubun, Minnesota 07/06/2019

First time staying here and from out of state. Very accommodating and friendly staff. They went above and beyond to make an extended stay feel like home. The breakfasts were very good and the rooms were very clean. Fast Wi-Fi

"Class without huge cost!"

5
PatC1420, South Bend, Washington 06/06/2019

Sweet price, big room, very clean, comfortable bed A+! Great hot breakfast & varieties to select from. Coffee selections were appreciated as well as flavored creamer options. Hotel was very clean from the parking lot to indoors. Nice lobby & we would have used the 24 hour pool but just to tired upon arrival. We will definitely stay here again. Love Best Western and look forward to staying at this new brand of yours!!

"Promised “hot breakfast”. No hot food. Minimum continental breakfast. Curtain did not cover window. Lower cost but... "

2
JoshA758, Washington DC, District of Columbia 13/05/2019

No “hot breakfast” as promised. Even what was offered was minimum continental breakfast. Drapes did not cover window because they were broken. Promised workout room was not there. Low cost relative to others but we went there expecting what was promised ............ .

390jillw, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
We apologize that we fell below your expectations. We serve a full hot breakfast every day of the week. From sausage links, bacon, scrambled eggs, biscuits and gravy, cottage cheese, yogurts, donuts, toast, cereals, oatmeal, fruit and more. Our drapes are brand new and were newly installed less than a month ago so that is something I will definitely look into. Our new workout equipment shouldne arriving any day now. Hope to see you again soon. Safe travels to you!

"This motel is excellent all the way around"

5
User 01/05/2019

Very affordable rates. Very pleasant staff. A fantastic hot continental breakfast. The rooms are very clean. The people at the front desk do their best to make sure you are looked after. The lady looking after the continental breakfast is very pleasant and efficient.

390jillw, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for all the kinds words about our hotel and staff. We are so pleased you enjoyed your stay with us. We hope to see you again soon the next time you are in town. Safe travels to you!

"Not a great property"

5
User 29/04/2019

This hotel permits dogs. If you don't have a dog there's no reason to stay here as there are several other hotels at the same intersection. Positives: it is clean and the breakfast is okay. Desk staff were cheerful and helpful. Negatives: maintenance is not doing its job. We moved from a room with a broken door jamb to a room with a broken sink stopper. Headboard and tub were chipped. Also there's a sense of cheapness in the tiniest possible toiletries, lack of bedspread, and the closure of the jacuzzi. If you care about decor, there are no pictures on the walls, and the color scheme is gray. I won't stay here again, even with my dog.

390jillw, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for the review. We are sorry that you did not enjoy your stay with us. We are newly renovated and are still working on the decor here and there. We use the same size toiletries as majority of the hotels. We know that a lot more people are traveling with their pets these days and wanted to offer our guests a comfortable and clean place to stay with their pets at no charge. We hope to see you again soon. Safe travels to you!

"Well situated and accommodating staff"

4
User 19/04/2019

First time staying at this location. Appreciated the no charge for pets as I was travelling with 2 dogs. The staff initially had me in a 2nd floor room but when they realized I had to lug 2 crates upstairs they give me a bottom floor room near an exit for ease of in and out with the dogs.

390jillw, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you so much for the review! We are so pleased you enjoyed your stay with us. Happy to hear you were able to stay with your pet and at no charge! We hope to see you again soon. Safe travels to you!

"Great stay!"

5
User 18/04/2019

We had a long trip to Seattle and this hotel was the nicest and coziest out of our whole trip. The breakfast was decent & coffee was amazing. Plus our kids got to jump in the pool before we got back on the road so that was a bonus. We we're burnt out traveling with 3 kids but felt refreshed after our stay. I highly recommend this place!

390jillw, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Wow, thank you so much for the review. So happy to hear that you and your family had a comfortable and refreshing stay with us. We hope to see you again the next time you are in town. Safe travels to you!

"Room made me feel grossed out"

1
bohannanfamily, Hayden, Idaho 11/04/2019

I did not want to stay after seeing room but when I called the front desk they only let me cancel second night. I was grossed out all night and left as soon as we woke up. I will never stay there again. I love BW hotels usually.

BestWesternHotels, Corporate at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"LITTLE DISSAPOINTED"

2
User 08/04/2019

No Hot Tub ,,, room service was not good at all... Beds werent made as well as no clean towels, tub and sick were clogged.. Only good thing was breakfast...We had to keep asking for our towels and rooms to be cleaned, trash was not taken out either..

BestWesternHotels, Corporate at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Unknown Secret"

5
BC-Lynda, Kelowna, Canada 03/04/2019

We were so surprised to find this Best Western chain hotel. It's just gone under renovations so there was no signage on the hotel but it's so convenient. Small pool, great breakfast, nice clean rooms.

"Clean, convenient, and PET FRIENDLY!"

4
Don M, British Columbia, Canada 01/04/2019

Convenient location right off I-90 and close to many restaurants/service stations. Nearby areas to walk pets (and a nice long walk to the lake about a mile away.) Clean and comfortable with a good breakfast. This was a great value and I'd def stay again if/when in the area.

"False advertising"

1
Gene734, Richland, Washington 09/03/2019

I choose hotels based on reputation and amenities. I have frequented BW plus before and always had good experiences but this place is very substandard! They advertise a fitness room but it is empty and the advertised hot tub is empty and out of service. When I asked, the front desk informed me that the hot tub was being boarded up and exercise gear wouldn't be in place until spring or later? Why advertise these amenities? Rooms are big and somewhat clean. The tub and shower were filthy with soap scum and rust colored mold. Shower has cracked tiles. Breakfast was pathetic. See picture. Cooked lunch meat ham for breakfast, undercooked potatoes and bland fake eggs. Cereal was stale. Strange that there is a significant tripping hazard when you enter the room thanks to a 1”+ piece of metal across the door sill. There are better deals in town like the Marriot and Holiday Inn. Very disappointed.

"Wonderful"

5
Ken N, Bellevue, Washington 22/02/2019

A wonderful hotel with amazing rates. The hotel has recently been renovated and the rooms are huge. Some rooms have kitchens but I like having a larger fridge as well as a pullout sofa. Everyone needs room to spread out.

"Great Stay"

5
User 20/02/2019

We stayed at the surestay plus hotel in Moses lake, Washington. Our room was big and just perfect for us. A big thank you to the wonderful front desk young lady Maggie! She was very sweet and helpful. The breakfast woman was so kind and helpful as well. Staff is a big hit there. If ever in the area again I will stay again. It was a pleasure.

"Welcoming One Night Stay"

5
MontanaNative, Kalispell, Montana 03/02/2019

We stayed at the SureStay Plus hotel in Moses Lake, WA for a night on our way home from being on the coast for a month, This hotel was awesome! The room was very roomy and comfortable, very nicely decorated and the bed was wonderful. We have a small dog, pets are welcome at no extra charge. The breakfast room is very comfortable with a very ample choice of breakfast foods. We were very impressed that the room is open 24/7 for coffee and snacks. We will definitely return if needing a room in Moses Lake in our future travels.

"Awesome hotel!"

5
Flyer60717275755, Mossyrock, Washington 23/01/2019

The Sure Stay in Moses Lake is one of the nicest hotels I have ever had the pleasure to stay in. The room was very nice and clean. The staff were all very nice. They have one of the best breakfast spreads you will see. I couldn't have stayed at a better pet friendly hotel. Thank you Sure Stay!

"Great and Amazing"

5
FKManagement, Kennewick, Washington 10/01/2019

I love coming and staying at this hotel every time I am in Moses Lake, SureStay is where I go. They are constantly making improvements and the place keeps getting better. Clean and quiet surroundings with friendly staff and a wonderful GM that meets all my needs when needed

Jill W, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you so much for taking the time to review our hotel. We are so pleased that you enjoyed your stay. Thank you for all the kind words about our new renovations and about the staff. We love the new transformation of the hotel as well! We look forward to seeing you again the next time your in Moses Lake. Safe travels to you!

"Ignore negative review, great spot"

5
User 20/12/2018

For the money you cannot beat this place ! They've got an awesome breakfast with eggs and bacon and everything else you could possibly want. They also have a pool and hot tub cookies in the waiting room coffee all night long and the rooms are spotless. Maggie check me in and even went above and beyond to fix the problem I was having with my Best Western rewards and she didn't have to do that and gave us the best recommendation for dinners and directions to my next spot and since then I've repeated my visit.... thanks maggie !!!

"Nice surprise"

5
User 02/10/2018

The hotel has gone through a recent upgrade and the rooms are great. I was nervous that I hadn't heard of the hotel before but I guess Surestay is associated with Best Western. We came for a concert and had a great stay. I recommend to anyone since rooms are great and rates were really pretty low for the area.

"the site promised a good workout room. there was none"

2
Josh A, Washington DC, District of Columbia 16/07/2018

I selected the motel because I wanted to work out. Their site said there was a universal gym and treadmill. The room contained only two yoga balls. Big disappointment. Too late to go through the bother of changing motels.

"Newly Renovated Hotel"

5
JasonFromCalifornia, California 19/06/2018

Completely different from when I stayed here as a Shilo Inn. The rooms looked so much better with everything being new. Hotel also is in a good spot for restaurants and the highway. I look forward to my next visit.

Jill W, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
We appreciate you taking the time to review our hotel! As you know the hotel did go through a serious renovation and I'm so pleased you enjoyed the new look. We hope to see you again the next time you're in town. Safe travels to you!!

"CONDEMNED!"

1
LopezHome, Wenatchee, Washington 27/01/2018

This hotel has been closed and condemned since the end of December! It looks very run down and sketchy. For some reason I was able to book it on booking.com even though it is closed. Luckily I got a full refund.

"Punitive cancellation policy"

1
User 03/10/2017

A buddy and I planned a motorcycle trip through eastern Washington for the first week of October and included a single night stay for two rooms at the Shilo in Moses Lake. Well, his moto broke down the day we were to check in and we had to cancel the trip. I called the desk to cancel the reservations and was informed by the clerk that the "computer says you are supposed to check in and, if you don't, you will be charged full price". I objected to that but was told "There's a 24 hour cancellation and besides it's in the computer, there's nothing we can do. Oh, and every hotel has a 24 hour cancellation policy." I replied that that's not the case and was dismissed by the clerk telling me "it's in the computer". I realize that a business must protect itself, that cancellations can be detrimental to the bottom line, but to be dismissed by an officious clerk and to be charged full price for two rooms isn't going to lead to customer loyalty. I have stayed at this location a number of times in the past but won't consider it for any future travel.

"Soon will be Surestay BW"

1
K2277, Lewiston, Idaho 27/08/2017

If you've made a reservation here when they were still Shilo Inn, they won't honor the price. Horrible customer service! No one called or emailed us to let us know the changes & that the hotel is under construction. Obviously, didn't want us to cancel & wanted us to be there stranded & have to pay new price which was $50 more than our booking price. The pool & sauna are closed along with fitness center. We didn't go to continental breakfast as we assumed it would be junk like everything else around the hotel. The room itself, thankfully, was okay & all redone inside, but they're obviously still in the middle of stuff. Our sink drained super slow & the shower is still old. The shower curtain was dirty where obviously it was still the old one left up during construction & it had dust all over the top. The bed must still be the old ones they're using; hopefully, they'll eventually get those changed. It felt like sleeping on a brick slab. The side door was unlocked when we left to go to our event, which it looked like they're in the process of getting the key card installed. We thought, okay, it's 5 pm I can see that it's unlocked now. You could tell the first floor is still under construction-no carpet paper up where they were doing painting. So we get back from our event at about 12:30 am. We thought, let's try the side door; it's closer to the car & our room than going all the way down to the lobby. It was open...anyone could have entered that door & been roaming the hallways. We couldn't believe it! The kicker was....she told me she couldn't honor my Shilo price, but then when I asked her if I could get Best Western points since that's their new franchise she said no because they actually don't turn to that until September 1. So, they're not honoring Shilo prices or BW prices. There wasn't a manager available, of course, making some young girl have to deal with all the upset customers who has no control to make anything right, really sucks! Once you do become Surestay, you won't have our business! Even if it is a nice place, you have horrible customer service!

"Family Fun"

4
User 11/08/2017

Our family enjoyed the indoor pool, steam room and sauna. The room was adequate for our big family, the kitchenette made it easy to not eat out all 5 days. The location gave us quick access to everything.

"Trying to make it better but still over priced."

2
User 16/07/2017

Stayed here before going to a concert at the gorge. Price was high they are trying to remodel but have a long way to go. Toilet was plugged when we got there complained to front desk was offered a plunger not a repair. Didn't have time to change rooms do to having to get to the concert. Not worth the money.

"Okay"

3
Cheryl B, Freeland, Washington 16/05/2017

Little overpriced for the accommodations, but they are remodeling. Probably would not stay again. This might be worth the price after they are finished remodeling. Overall the staff was friendly enough and the cleanliness was average.

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