Prenota il tuo hotel

Camere 1

Camere 2

Camere 3

Camere 4

Camere 5

Camere 6

Camere 7

Camere 8

Camere 9
Codice vantaggio


Moses Lake, Etats-Unis






2  Adulti0   Bambino

Camere 1
Camere 2
Camere 3
Codice vantaggio

SureStay Plus Hotel by Best Western Moses Lake, Moses Lake

1819 Kittleson Road, 98837-9719, Moses Lake, Etats-Unis - Vedi su una mappa
SureStay Plus Hotel by Best Western Moses Lake - Area esterna Il SureStay Plus Hotel by Best Western Moses Lake è situato nel centro di Moses Lake. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Vieni a goderti le camere spaziose e confortevoli del SureStay Plus Hotel by Best Western Moses Lake. Tutte le camere sono dotate di microonde, frigorifero, macchina per il caffè da una tazza, ferro e asse da stiro, asciugacapelli, area soggiorno e accesso Wi-Fi a Internet.Per cominciare bene la giornata, offriamo una colazione completa gratuita con un'ampia scelta di piatti. Sono inoltre disponibili una piscina coperta, aperta 24 ore su 24, servizio di lavanderia e parcheggio gratuito. Il nostro hotel a due piani è situato vicino a numerosi negozi, ristoranti e all'Interstate 90.

SureStay Plus

Hotel by Best Western Moses Lake




i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Piscina
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Personale multilingue
    Personale multilingue
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 66 viaggiatori
Molto buono
Nella media
Affari Affari
Da solo Da solo
In coppia In coppia
In famiglia In famiglia
Viaggio con amici Viaggio con amici
Qualità del sonno

"Clean, comfortable, and updated."

sfrenchfry69, Spokane, Washington 18/04/2022

Room was clean, quiet, and comfortable. Nice amenities, and recently updated rooms. The staff was very pleasant and efficient when checking in and out. The hotel is close to several restaurants and services, and they had a large pet friendly area which is conveniently accessed from all entries.

"Very nice"

Eljo812, Vernon, Canada 26/03/2022

Very nice hotel with easy highway access. There are several good restaurant within walking distance. The room was quite large with a split bathroom. The breakfast was very good. Waffles with whipped cream and strawberries. Eggs with ham, bacon or sausage served to your table. Staff friendly and accommodating.


User 14/03/2022

They were very accommodating to me give me the exact room I needed in order to keep an eye on my travel trailer that I was delivering. Help me with parking at the right place in the parking lot so I can keep an eye out. Also upgraded my room at no extra charge acknowledging that I was one of your preferred diamond members. Also their breakfast is very good and I had easy access to the Internet.

"Stayed there for a hunting trip."

User 22/01/2022

Very nice stay The Ladies at the front desk are very nice and helpful. The location is convenient. Better price than most others. The coffee is good. They offer breakfast, but we had to leave early for our hunting, so it was nice to have coffee.

"Buisness Trip"

Ray M, Middleton, Idaho 08/10/2021

My son and I went on a business trip and had an awesome stay at Best Western. We enjoyed the breakfast of scrambled eggs bacon sausage and bisquits and gravy. The room was very clean and the television worked awesome.

"hotel surprise"

User 08/10/2021

Moses Lake Sure Stay Plus offers everything that many much higher priced hotels normally do. Breakfast was exceptional, the room was immaculate, quiet, and the bed was very comfortable. The hotel is very accessible from the freeway, gas station and a good restaurant are just across the street.

"nice clean comfy motel with friendly front desk staff"

peterpanjaffray, Anacortes, Washington 31/08/2021

nice clean room spacious with couch and table. vanity inside bath friendly and helpful front desk breakfast lg eating area pa u make pancake machine eggs and saugage and bisquits and gravy yogurt and usual cetreals and breads hard boiled eggs. regular oatmeal in a crock pot woul;d be a improvement over instant t


User 03/07/2021

Very helpful and friendly staff. Very clean. Minimal noise and convenient restaurants The location was easy to find and get to. Parking lot was crowded but easy to maneuver. Pet facilities were even nice and clean


FORDMANN38, Plummer, Idaho 24/06/2021

Room wasn't what I booked, people sitting in halls, outside window and in parking lot, no amenities in our room. Front desk agent wouldn't move us. Window frame broke. No pillows on 1 bed. Vending machine farthest from front desk didn't work.

"Awesome Business Trip"

Ray M, Middleton, Idaho 09/04/2021

Awesome experience while on business. I enjoyed my entire stay at The Best Western. The staff were awesome. The service was awesome. The food was awesome. I stay routinely at The Best Western because they are the best..

"Worse front desk EVER"

User 02/11/2020

This place is a JOKE! The lady puts us in a room right next to the back door, with two babies and a little dog. Really bad idea. We get past that! Then, at midnight on a MONDAY, when there isn't anywhere near capacity, the night shift puts someone right above us and they are soooooooo loud, wakes everyone up and we think we're getting broke into. I call the front desk and ask if she really just put someone right above us when the parking lot is EMPTY! She hangs up on me, I call back and she says I have to leave and she's calling the cops. I'm a plus member and usually LOVE these places. This place IS THE WORST AND WE WOULD NEVER STAY HERE AGAIN... That girl needs to be fired. Worst nights sleep. Don't stay here, you'll regret it.

"A very tired, unhappy guest"

User 20/10/2020

Reeks of cigarette smell, Mexican food, and I think Indian food odors. Multiple people sitting on the floor in the hallway on the 2nd floor. The only woman I have seen on the property was the woman at the desk. It appears as if they cater to transient workers. It's 2:00am and it just quieted down. Was supposed to stay another 3-nights here - I'm checking out at 5:00am.


Krissi_Smith71, Yakima, Washington 24/06/2020

nice place to stay, close to resturaunts, convenient stores, and the lake. Quiet hotel, it was right on I-90 but you could not hear the highway noise inside your room. the front desk clerk was really nice and helpful.

"Unexpected gem"

User 14/03/2020

This place was a little dated on the outside, so I was very pleasantly surprised by the updated lobby and rooms. The room was clean and spacious. I would definitely stay again. The bed was great! Breakfast was good.

"Surestay Moses Lake - Reasonably Priced"

User 04/03/2020

Good location to I-90 exit and close to 6 fast foods, 3 basic-level sit downs (Dennys), service stations.No elevator. Older propery updated when Best Western took over. Breakfast plain. Staff friendly.

"Lots of value for the money"

User 02/03/2020

Very nicely updated hotel with just- right bed comfort (height and softness), very spacious room, separate coffee/fridge area, high quality toiletries, pleasant seating area in room. Pool was quite small and filled with 10 (!) children- would recommend adults- only hours.

"Snowbird Return home"

Ron G, Westbank 26/02/2020

Really enjoyed the nachos prepared by the staff in the evening. Was great to remain in the hotel, after 9 hours on the road, and be treated with the nachos. The breakfast with bacon and eggs were great. Canadians always enjoy bacon and eggs for breakfast. The sausages were a nice extra.

"Website wrong, staff member very rude"

randall0726, Omak, Washington 24/02/2020

We had a volleyball tournament in Othello 30min away. We wanted a hotel with a hot tub and breakfast at 6am (we wanted to leave by 6:30) after searching all the hotels this had a hot tub and breakfast listed as amenities. When we checked in we found out there is no hot tub, but we were tired and decided to stay and the young lady in the lobby apologized and said there hasn't been a hot tub in a while. The bathroom had hair bands on the door knob but the bathroom seemed clean so just took it as human error and they were overlooked. The beds were hard but fine. What really upset us was how rude the morning staff member was. My husband at 6:10am went to see if the breakfast bar was ready, and the staff member was lecturing another guest then started lecturing my husband stating “like I told the other VOLLEYBALL family, breakfast doesn't start until 7am it's not my fault the website is wrong”. My husband said “but this big sign says 6-11am” and she started getting rude and defensive and making excuses. When we turned in our room keys she wouldn't even say a word to us.

"Wished I had not booked this place."

jessicacM1112BN, Zillah, Washington 21/02/2020

The hotel stinks literally! It does not have a spa tub like the site says! The pool is cold! The bed was hard with an old mattress! The room looks decent like it got a makeover but it's just makeup on a cheap room! Wished I had booked one of the better options in the area! Very disappointed in this hotel stay! Ice machine didn't work and breakfast isn't served until 7 on the weekend so no go if your staying for a sports tournament! Do yourself a favor and look at other options!

"An oldie, but very comfortable!"

GBishome, Medicine Hat, Canada 09/02/2020

This facility isn't a brand new one by any stretch, but it has been refurbished - and is very comfortable. And being only a half minute from the I-90 made it easy to locate. The room was clean, comfortable and quiet. We had a great night here - and would happily repeat the experience. The hotel is also Pet friendly, and has no extra charge for the "extra" family members. Hopefully, you will meet Maggie at the front desk. She was a very competent, happy and friendly reception clerk...and offered us some great local advice.

"very clean"

User 20/01/2020

Maggie at front desk is awesome I must have lost my key 5 times she has great people skills and helpful I stayed there during thanksgiving, was great has everything I need I stayed again over new years due to first experience super clean and everything was new and worked, good tv as well, good food walking distance bobs café, Thank You Maggie will be back

"Originally hesitant due to mixed reviews but very nice hotel"

Jordan4945, Grants Pass, Oregon 15/12/2019

I stay in the area throughout the year for business. I recently stayed here instead of the Lake Front hotel I usually stay at and was very pleased in comparison.. Staff at this location was much more pleasant to deal with, food and coffee available close by(important for me at 5a). This place is walking distance to two restaurants and two mini markets(I would suggest you stay clear of the Sharis that's close by, horrible food and shift management).. Internet is probably the best of any hotels I've stayed at locally. I work in my room on my laptop, throughout the day and night, and had very reliable internet the whole time. Biggest downfall to this place is the breakfast bar. If you're just looking for cereal or yogurt, this place will exceed your needs, but the eggs, bacon or other stuff seems microwaved and is not very ideal for anyone with taste buds or food sensitivities. Staff was awesome! Place was very clean! 24hr heated pool! Ample parking close to entrances! Close to the freeway and centrally located! I'll stay again but maybe I'll make my own breakfast.

"Great Thanksgiving Stay"

Larry C, Spokane, United States 30/11/2019

Our family met up here to spend Thanksgiving. We enjoyed our stay. The staff allowed us to use the breakfast room to gather and enjoy our dinner together. It was a most memorable time. The kids had a blast in the pool. Rooms were clean, comfortable and affordable. Thank you BW for your great accomodations.

"Decent, clean, friendly"

Eric G, Kent, Washington 25/10/2019

Nothing fancy, but good value. Don't expect a lot from breakfast, but the staff is friendly and the rooms are clean. No pet charge, close to freeway and restaurants. 24 hour pool, cookies in the evening are nice

"Long stay, felt like home"

User 23/10/2019

Stayed here from February to October. Got to know all the employees very well. Hats off and great job to Tevin (manager, he was promoted while I was there, wise move corporate good man) Becky (daily operations manager), Miriam (head of cleaning personnel), Donna cook( she had to move away but she was very special) , Wendy ( new cook , she took over after Donna and has done a great job too). The ladies that had the graveyard shift deserve to be mentioned as well. Suffered a broken leg and congestive heart failure over these 8 months. And the staff took excellent care of me and my room. In my opinion going above and beyond. To the owner u are lucky to have such devoted people taking care of your property and guests. I'm sure you will have many repeat customers because of them. Consider yourself very fortunate. I would recommend this hotel WITH this staff. Because they make the place special. Money well spent l. Now one last thing and this should not affect you staying here at all. But it has to be said. The staff became like family . I bought and cooked food for them, shared good days and bad. However one family member who I have not previously mentioned not will I She knows exactly who's he is. Betrayed my trust by borrow I got money from me then never offering to pay it back. Then on top of that created false stories to make her look innocent. She lied to me about managers trying to make me compassionate to her situation. Even asking me to write a positive review about her. Sad. By simple process of elimination u can guess this persons identity. Front desk employee. Thanks to her , in the future, I will not help anyone in a similar dilemma that she claimed to have had again.

"Feels like coming home!"

cjd324, Boise, Idaho 12/09/2019

Traveling for work I just want to get home at the end of the day. This Best Western location makes me feel at home. Excellent location right if the interstate. Within walking distance to many different restaurants and very near shopping.

"Go Elsewhere"

FleischmanX4, Seattle, Washington, United States 06/09/2019

I took my daughter to see DMB at the Gorge and wanted to find a nice hotel somewhat nearby that had an indoor pool and thought that since it was a Best Western Plus, but should have gone to the OTHER BWP just down the freeway from this one. While they updated the fixtures (some furniture, the sinks, etc.) it's clearly just a surface job as the rest of it is totally outdated (tubs, etc). The first room we had was on the second floor, and one thing to note if you have bad knees like myself, there is NO ELEVATOR, and the stairs are located at either ends of the hotel, so not super convenient. The room was quite warm as the old air conditioner was blowing luke warm air, even though it was on max cool. So we went downstairs to see if there was another room option. Due to it being Labor Day weekend and the annual DMB concert series at the Gorge, they were totally full but managed to change rooms for us so that we had a ground floor room and one with a working AC unit. This second room was all the way at the very end of the hotel itself, with this room facing the super loud freeway. The windows had clearly not been cleaned in a very, very long time, but that's okay as I didn't care to look out on semi trucks glaring by at all hours of the night and day. The curtains were at least blackout curtains, so it kept the room quieter and cooler. The AC worked better than the last room, but it was still struggling and couldn't put out super cold air nor could it put it out with much force. While the carpets and counters were new, the sink didn't drain and the door stop in the bathroom was clearly broken but had just been painted over. The beds were not super comfortable, I doubt the mattresses were new (although the website touted new beds), or even fairly recent. The only good thing about the hotel is that the indoor pool (while quite small) is open 24 hours, and we had ever intention of using the pool, but being at the entire opposite end of the hotel from the pool and tired from the concert, we just called it a night and went to bed. They do offer free breakfasts, but we again were too tired (and it was on the opposite end of the hotel) we didn't make it (they stopped serving at 9:30), instead opting to go elsewhere. We had tried the other Best Western Plus the evening before for a dinner prior to the concert, and that hotel is much nicer and quieter as it's quite a ways off the freeway and overlooks the lake, so the views are amazing. Next time I'm going there.

BestWesternHotels, Corporate at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Great trip"

Sightsee65834935965, Mount Vernon, Washington 02/09/2019

Was a great stay! We showed up a little early, but the lady was nice and got us checked in early. Room was nice and chilled for the hot weather. The hotel is in a nice area with restaurants close by. They even have a Starbucks right across the street.

"Good and bad"

Wisdomtravels45, McCall, Idaho 12/08/2019

The gals that work at this hotel are great. The front desk gal Maggie. She is amazing. She remembers me every time and always greets me so friendly. She has went above and beyond her job to make sure myself and others are taken care of. The housekeeper gal in the blue with big hair bun. I did not get her name. She is a delight. These two wonderful gals deserve to be praised for how outstanding they are. I've stayed many times. Everyone is so friendly. The younger man that works front desk. He is very rude and frankly it is unnecessary. My wife and I over heard him and another gal talking not nice things about other people. That's not a good thing for people to hear. Maybe do not do that on company time. The rooms we have stayed in have been great. Breakfast is wonderful. I enjoy coming back to stay here. A good place to stay. Don't believe everything you folks read here. The staff is great! Everything is great!


Roger W, Seattle, Washington 11/08/2019

A/C broken. Staff says it has been a problem. No options. We checked out after one night, because we cannot sleep in an 85 degrees room. Come on staff. This in Eastern Washington. If you advertise A/C, it better be working.

"Very nice room and friendly reception"

User 08/08/2019

The greeting at reception was very nice, friendly and helpful. The room is perfect and just what we wanted and needed at the end of a busy day site seeing and exploring. If/when we come back to Moses Lake we will stay here again!


agale7, Shelton, Washington 07/08/2019

Terrible! No hot water, ran water for several minutes, water did not drain. When asked for partial refund due to not being able to shower they refunded 20.00 which was an insult in itself. Two main reasons for hotel is to sleep and bathe. No shower, drove 8 hour trip home feeling the opposite of refreshed after our stay there. :(

BestWesternHotels, Corporate at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts


Daddylittlegirl, Moses Lake, Washington 01/08/2019

Worst place ever for visitors and employees, wife worked there for 2 days and got fired because I had interview to get my kids in school, the manager is absolutely horrible and lazy and doesnt care about anybody but making money, general manager and house keeping manager are the rudest prudest people I have ever met on this planet, they are money hungry and dont care about there guests or employees, it's like going to a high school nothing but DRAMA, DO NOT GO HERE!

"First time at Surestay"

dssphenix, Bellingham, Washington 28/07/2019

We had a nice stay with the only exception being that the hot tub was empty and taped off. Fresh paint, new carpet, great pillows and friendly staff. The exterior vinyl siding is in need of replacement/repair but interior is totally updated.

"Great Value! Highly recommended! "

SpokoDude, Spokane, Washington 27/07/2019

This hotel was a very nice surprise. The outside is very plain and non-descript. The inside was awesome! Very clean and had obviously been remodeled recently. Beds were super comfortable and despite being close to I-90, were very quiet. The staff was awesome and very friendly and they even had free breakfast.

"Happy Customer"

pakemac, Edmonds, Washington 16/07/2019

Great service from start to finish. Maggie was excellent! Good size clean room in excellent condition. The breakfast room was bright, organized and stocked! we enjoyed our stay very much and will be back on our next golf adventure.

"Lack of Service"

kooj13, Monroe, United States 14/07/2019

Stayed at this hotel and had 4 people staying in a room. Only had one set of shampoo, conditioner and body lotion and not enough towels. The phone in the room didnt work, so had to use my personal cellphone to call to get it which failed. I had to go to the front desk and apparently they had no shampoo because it was all delivered to the wrong place. Had to walk all the way to the front of the hotel to get items. We had breakfast and then were getting ready. Room service came to ask if our AC was down. Not our room so I hope they figured it put. Since the phone wasn't working I called again to get the room cleaned when we left for the concert around 5 pm. Got back and room was not cleaned. Now will have to wake up in the morning to get towels again. We were in room 261 had to say it multiple times. There was a lack of service unless you were there in person speaking with and individual. Nice but expect that if you pay for two nights you get a clean room both nights.

"Not the worst but definitely not the best!"

User 13/07/2019

Pros: location was just off the highway. Checked in quickly. Rooms were nicer than the exterior. We reserved for 3 nights and ended up leaving the 2nd night. No hassle with change. Cons: Rooms were nice, considering the exterior of the hotel needed updating. Across the street were the 'newer' looking hotels. We were told we were on the 2nd floor.Word of advice-NO ELEVATORS. Had the typical accommodations (mini fridge), decent beds. Bathroom needed updating. Toilet tank wouldn't stop making noise even if you tried jiggling. We went out and about town the following day and came back close to 5pm. The room was NOT turned down. In calling the front desk, they "should have" done the room. Housekeeping was gone for the day. They'll find out what happened the next day. "Do you need anything"? I asked for a few more towels. Got the towels. First time in 30 years I've travelled that the room was not turned down. On checkout, I asked if they typically skip on turning down rooms. I recieved the expected apology. The head housekeeper would be told the information. Super! But..what does that have to do with the fact that it still wasn't turned down? How are we to know this was actually brought up? Personally, it felt like a "polite" apology to placate a guest. Sorry. You're in a hospitality business. No compensation (shoot, even 'have an extra cookie would have been something) no nothing. This led to this 1 star review and we will NEVER stay at this hotel or its affiliates again. Check out the other hotels across the street. Ramada, Fairfield Inn, Comfort Inn, Holiday Express (to name a few) before you go here.

"Great place for short stay"

cjose577815, Fife, Washington 12/07/2019

Great value for the price. Good variety of brkf foods. But room had no hairdryer. The indoor pool could have used some attention, several bugs floating in the water. Overal clean place. I would stay there again.


User 04/07/2019

Our stay was relaxing ..clean, appearing to be newly remodeled. Pool was warm and relaxing. BREAKFAST TREAT: strawberries and peaches for our waffle toppings! Thank you to the staff for their hospitality!

"Great inexpensive lodging with breakfast"

User 03/07/2019

Nice clean place, best hotel internet connection I've ever had, great room, full, decent (self-serve) breakfast and really nice staff. We didn't use the pool but it looked clean. Nice kitchenette and lots of space in room.

"Not up to the Best Western Standard"

Compass28807794709, Maple Valley, Washington 02/07/2019

This hotel says it's affiliated with Best Western, but they are not really. Bugs on the floor, no hot water, no hot tub. House keeping never showed up while we were gone all day. We moved to the Best Western in Ephrata to finish our trip.

"A clean suitable hotel"

BellinghamBiker, Bellingham, Washington 01/07/2019

This hotel is a very solid three rating, which is right in the middle of average. I would stay here again for the cleanliness, price and friendly staff. If you are looking for a little nicer place the Best Western on the lake is a superior hotel. Our stop was a brief overnighter on a road trip not an extended stay. Very pleased with this hotel!

"Short stay"

FreddieLou1971, Dade City, Florida 30/06/2019

We had a lovely stay. Maggie and her staff were very friendly and accommodating. Good location for the Gorge amphitheater venue. The town is super cute and great local shops and restaurants. The hot breakfast was perfect for families with kids!

"Clean Rooms "

jesshunting, Boise, Idaho 16/06/2019

This hotel wasn't bad, and I'd like to give 5 stars for the location. But the check-in host was quite rude. She seemed put out to be checking me in, and looking for my rewards number. I booked and paid for a King room with a sofa on Priceline and she flat out told me she refused to put me in the king. Not a big deal, I don't have to have a king size bed, but her attitude surrounding it was the problem. The place was clean and the beds were comfortable. It looks like they've updated the interior, hopefully they renovate the outside. It was easy to get to from the highway. Not enough parking for a truck and trailer but there is a parking lot across the street that offers overnight parking. They do offer bbq grills for guests. I do think it was a bit over priced but it was comparable to other hotels in the area.

"Great place!"

Meander53180918344, Waubun, Minnesota 07/06/2019

First time staying here and from out of state. Very accommodating and friendly staff. They went above and beyond to make an extended stay feel like home. The breakfasts were very good and the rooms were very clean. Fast Wi-Fi

"Class without huge cost!"

PatC1420, South Bend, Washington 06/06/2019

Sweet price, big room, very clean, comfortable bed A+! Great hot breakfast & varieties to select from. Coffee selections were appreciated as well as flavored creamer options. Hotel was very clean from the parking lot to indoors. Nice lobby & we would have used the 24 hour pool but just to tired upon arrival. We will definitely stay here again. Love Best Western and look forward to staying at this new brand of yours!!

"Promised “hot breakfast”. No hot food. Minimum continental breakfast. Curtain did not cover window. Lower cost but... "

JoshA758, Washington DC, District of Columbia 13/05/2019

No “hot breakfast” as promised. Even what was offered was minimum continental breakfast. Drapes did not cover window because they were broken. Promised workout room was not there. Low cost relative to others but we went there expecting what was promised ............ .

390jillw, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
We apologize that we fell below your expectations. We serve a full hot breakfast every day of the week. From sausage links, bacon, scrambled eggs, biscuits and gravy, cottage cheese, yogurts, donuts, toast, cereals, oatmeal, fruit and more. Our drapes are brand new and were newly installed less than a month ago so that is something I will definitely look into. Our new workout equipment shouldne arriving any day now. Hope to see you again soon. Safe travels to you!

"This motel is excellent all the way around"

User 01/05/2019

Very affordable rates. Very pleasant staff. A fantastic hot continental breakfast. The rooms are very clean. The people at the front desk do their best to make sure you are looked after. The lady looking after the continental breakfast is very pleasant and efficient.

390jillw, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for all the kinds words about our hotel and staff. We are so pleased you enjoyed your stay with us. We hope to see you again soon the next time you are in town. Safe travels to you!

"Not a great property"

User 29/04/2019

This hotel permits dogs. If you don't have a dog there's no reason to stay here as there are several other hotels at the same intersection. Positives: it is clean and the breakfast is okay. Desk staff were cheerful and helpful. Negatives: maintenance is not doing its job. We moved from a room with a broken door jamb to a room with a broken sink stopper. Headboard and tub were chipped. Also there's a sense of cheapness in the tiniest possible toiletries, lack of bedspread, and the closure of the jacuzzi. If you care about decor, there are no pictures on the walls, and the color scheme is gray. I won't stay here again, even with my dog.

390jillw, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for the review. We are sorry that you did not enjoy your stay with us. We are newly renovated and are still working on the decor here and there. We use the same size toiletries as majority of the hotels. We know that a lot more people are traveling with their pets these days and wanted to offer our guests a comfortable and clean place to stay with their pets at no charge. We hope to see you again soon. Safe travels to you!

"Well situated and accommodating staff"

User 19/04/2019

First time staying at this location. Appreciated the no charge for pets as I was travelling with 2 dogs. The staff initially had me in a 2nd floor room but when they realized I had to lug 2 crates upstairs they give me a bottom floor room near an exit for ease of in and out with the dogs.

390jillw, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you so much for the review! We are so pleased you enjoyed your stay with us. Happy to hear you were able to stay with your pet and at no charge! We hope to see you again soon. Safe travels to you!

"Great stay!"

User 18/04/2019

We had a long trip to Seattle and this hotel was the nicest and coziest out of our whole trip. The breakfast was decent & coffee was amazing. Plus our kids got to jump in the pool before we got back on the road so that was a bonus. We we're burnt out traveling with 3 kids but felt refreshed after our stay. I highly recommend this place!

390jillw, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Wow, thank you so much for the review. So happy to hear that you and your family had a comfortable and refreshing stay with us. We hope to see you again the next time you are in town. Safe travels to you!

"Room made me feel grossed out"

bohannanfamily, Hayden, Idaho 11/04/2019

I did not want to stay after seeing room but when I called the front desk they only let me cancel second night. I was grossed out all night and left as soon as we woke up. I will never stay there again. I love BW hotels usually.

BestWesternHotels, Corporate at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts


User 08/04/2019

No Hot Tub ,,, room service was not good at all... Beds werent made as well as no clean towels, tub and sick were clogged.. Only good thing was breakfast...We had to keep asking for our towels and rooms to be cleaned, trash was not taken out either..

BestWesternHotels, Corporate at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Unknown Secret"

BC-Lynda, Kelowna, Canada 03/04/2019

We were so surprised to find this Best Western chain hotel. It's just gone under renovations so there was no signage on the hotel but it's so convenient. Small pool, great breakfast, nice clean rooms.

"Clean, convenient, and PET FRIENDLY!"

Don M, British Columbia, Canada 01/04/2019

Convenient location right off I-90 and close to many restaurants/service stations. Nearby areas to walk pets (and a nice long walk to the lake about a mile away.) Clean and comfortable with a good breakfast. This was a great value and I'd def stay again if/when in the area.

"False advertising"

Gene734, Richland, Washington 09/03/2019

I choose hotels based on reputation and amenities. I have frequented BW plus before and always had good experiences but this place is very substandard! They advertise a fitness room but it is empty and the advertised hot tub is empty and out of service. When I asked, the front desk informed me that the hot tub was being boarded up and exercise gear wouldn't be in place until spring or later? Why advertise these amenities? Rooms are big and somewhat clean. The tub and shower were filthy with soap scum and rust colored mold. Shower has cracked tiles. Breakfast was pathetic. See picture. Cooked lunch meat ham for breakfast, undercooked potatoes and bland fake eggs. Cereal was stale. Strange that there is a significant tripping hazard when you enter the room thanks to a 1”+ piece of metal across the door sill. There are better deals in town like the Marriot and Holiday Inn. Very disappointed.


Ken N, Bellevue, Washington 22/02/2019

A wonderful hotel with amazing rates. The hotel has recently been renovated and the rooms are huge. Some rooms have kitchens but I like having a larger fridge as well as a pullout sofa. Everyone needs room to spread out.

"Great Stay"

User 20/02/2019

We stayed at the surestay plus hotel in Moses lake, Washington. Our room was big and just perfect for us. A big thank you to the wonderful front desk young lady Maggie! She was very sweet and helpful. The breakfast woman was so kind and helpful as well. Staff is a big hit there. If ever in the area again I will stay again. It was a pleasure.

"Welcoming One Night Stay"

MontanaNative, Kalispell, Montana 03/02/2019

We stayed at the SureStay Plus hotel in Moses Lake, WA for a night on our way home from being on the coast for a month, This hotel was awesome! The room was very roomy and comfortable, very nicely decorated and the bed was wonderful. We have a small dog, pets are welcome at no extra charge. The breakfast room is very comfortable with a very ample choice of breakfast foods. We were very impressed that the room is open 24/7 for coffee and snacks. We will definitely return if needing a room in Moses Lake in our future travels.

"Awesome hotel!"

Flyer60717275755, Mossyrock, Washington 23/01/2019

The Sure Stay in Moses Lake is one of the nicest hotels I have ever had the pleasure to stay in. The room was very nice and clean. The staff were all very nice. They have one of the best breakfast spreads you will see. I couldn't have stayed at a better pet friendly hotel. Thank you Sure Stay!

"Great and Amazing"

FKManagement, Kennewick, Washington 10/01/2019

I love coming and staying at this hotel every time I am in Moses Lake, SureStay is where I go. They are constantly making improvements and the place keeps getting better. Clean and quiet surroundings with friendly staff and a wonderful GM that meets all my needs when needed

Jill W, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
Thank you so much for taking the time to review our hotel. We are so pleased that you enjoyed your stay. Thank you for all the kind words about our new renovations and about the staff. We love the new transformation of the hotel as well! We look forward to seeing you again the next time your in Moses Lake. Safe travels to you!

"Ignore negative review, great spot"

User 20/12/2018

For the money you cannot beat this place ! They've got an awesome breakfast with eggs and bacon and everything else you could possibly want. They also have a pool and hot tub cookies in the waiting room coffee all night long and the rooms are spotless. Maggie check me in and even went above and beyond to fix the problem I was having with my Best Western rewards and she didn't have to do that and gave us the best recommendation for dinners and directions to my next spot and since then I've repeated my visit.... thanks maggie !!!

"Nice surprise"

User 02/10/2018

The hotel has gone through a recent upgrade and the rooms are great. I was nervous that I hadn't heard of the hotel before but I guess Surestay is associated with Best Western. We came for a concert and had a great stay. I recommend to anyone since rooms are great and rates were really pretty low for the area.

"the site promised a good workout room. there was none"

Josh A, Washington DC, District of Columbia 16/07/2018

I selected the motel because I wanted to work out. Their site said there was a universal gym and treadmill. The room contained only two yoga balls. Big disappointment. Too late to go through the bother of changing motels.

"Newly Renovated Hotel"

JasonFromCalifornia, California 19/06/2018

Completely different from when I stayed here as a Shilo Inn. The rooms looked so much better with everything being new. Hotel also is in a good spot for restaurants and the highway. I look forward to my next visit.

Jill W, General Manager at Surestay Plus Hotel By Best Western Moses Lake, responded to this review
We appreciate you taking the time to review our hotel! As you know the hotel did go through a serious renovation and I'm so pleased you enjoyed the new look. We hope to see you again the next time you're in town. Safe travels to you!!


LopezHome, Wenatchee, Washington 27/01/2018

This hotel has been closed and condemned since the end of December! It looks very run down and sketchy. For some reason I was able to book it on even though it is closed. Luckily I got a full refund.

"Punitive cancellation policy"

User 03/10/2017

A buddy and I planned a motorcycle trip through eastern Washington for the first week of October and included a single night stay for two rooms at the Shilo in Moses Lake. Well, his moto broke down the day we were to check in and we had to cancel the trip. I called the desk to cancel the reservations and was informed by the clerk that the "computer says you are supposed to check in and, if you don't, you will be charged full price". I objected to that but was told "There's a 24 hour cancellation and besides it's in the computer, there's nothing we can do. Oh, and every hotel has a 24 hour cancellation policy." I replied that that's not the case and was dismissed by the clerk telling me "it's in the computer". I realize that a business must protect itself, that cancellations can be detrimental to the bottom line, but to be dismissed by an officious clerk and to be charged full price for two rooms isn't going to lead to customer loyalty. I have stayed at this location a number of times in the past but won't consider it for any future travel.

"Soon will be Surestay BW"

K2277, Lewiston, Idaho 27/08/2017

If you've made a reservation here when they were still Shilo Inn, they won't honor the price. Horrible customer service! No one called or emailed us to let us know the changes & that the hotel is under construction. Obviously, didn't want us to cancel & wanted us to be there stranded & have to pay new price which was $50 more than our booking price. The pool & sauna are closed along with fitness center. We didn't go to continental breakfast as we assumed it would be junk like everything else around the hotel. The room itself, thankfully, was okay & all redone inside, but they're obviously still in the middle of stuff. Our sink drained super slow & the shower is still old. The shower curtain was dirty where obviously it was still the old one left up during construction & it had dust all over the top. The bed must still be the old ones they're using; hopefully, they'll eventually get those changed. It felt like sleeping on a brick slab. The side door was unlocked when we left to go to our event, which it looked like they're in the process of getting the key card installed. We thought, okay, it's 5 pm I can see that it's unlocked now. You could tell the first floor is still under construction-no carpet paper up where they were doing painting. So we get back from our event at about 12:30 am. We thought, let's try the side door; it's closer to the car & our room than going all the way down to the lobby. It was open...anyone could have entered that door & been roaming the hallways. We couldn't believe it! The kicker was....she told me she couldn't honor my Shilo price, but then when I asked her if I could get Best Western points since that's their new franchise she said no because they actually don't turn to that until September 1. So, they're not honoring Shilo prices or BW prices. There wasn't a manager available, of course, making some young girl have to deal with all the upset customers who has no control to make anything right, really sucks! Once you do become Surestay, you won't have our business! Even if it is a nice place, you have horrible customer service!

"Family Fun"

User 11/08/2017

Our family enjoyed the indoor pool, steam room and sauna. The room was adequate for our big family, the kitchenette made it easy to not eat out all 5 days. The location gave us quick access to everything.

"Trying to make it better but still over priced."

User 16/07/2017

Stayed here before going to a concert at the gorge. Price was high they are trying to remodel but have a long way to go. Toilet was plugged when we got there complained to front desk was offered a plunger not a repair. Didn't have time to change rooms do to having to get to the concert. Not worth the money.


Cheryl B, Freeland, Washington 16/05/2017

Little overpriced for the accommodations, but they are remodeling. Probably would not stay again. This might be worth the price after they are finished remodeling. Overall the staff was friendly enough and the cleanliness was average.

Queste recensioni rappresentano le opinioni personali dei viaggiatori e non di TripAdvisor LLC o dei suoi partner commerciali.

I nostri altri hotel nelle vicinanze