Best Western Plus Gran Hotel Morelia, Morelia

It is a shame to write this review. This hotel was one of the top options in Morelia 15 years ago, but not anymore. Rooms are "renovated" but the rest of the place needs and urgent transformation. Old carpets, bathrooms and furniture characterizes this BW, with only 2 elevators for the whole hotel, which makes it pretty inconvenience for all the guests. Management is a mess. During New Year's Eve the parking lot was full with cars from people having dinner at the hotel, leaving aside the hotel's guests. This is a disrespectful attitude towards customers... one hour waiting time at night with no clear answers from the management in order to park our cars!!! And it seems that the problems regarding the parking lot are recurrent, as we had a similar incident the previous night (without highlight the fact that the best spots in the parking lot were used by employees!!!!). No serious apologies were given to us despite we have booked 3 rooms. Restaurant and all the services are messy too. It seems that the management does not care about the hotel or its clients. Bathrooms are old, with no hot water (warmish at the best). It's a shame Best Western, this hotel is a disaster!!! Not even a 2-star venue!

David C, Manager at Best Western Plus Gran Hotel Morelia, responded to this review
"Dear Guest: We appreciate your comments, help us detect our areas of opportunity; In the first place I want to ask an apology for the events that happened to him during his stay. I had a meeting with the security staff, front desk and valet parking to let them know that our guests should give them alternatives and offer them a solution at the moment. With regard to furniture, we are in the process of improvement and we are changing the carpets, furniture and bathroom accessories. We will pay more attention to these details so that you our guests have a pleasant stay; I invite you to return to your Best Western Plus Morelia Hotel to be aware of the changes made. Thank you Best regards" David Corzo Operantions Manager

I stayed here for a couple of days on a business trip. The hotel is big and has a very good restaurant service. However, the bar service seemed to me very strange since the cocktails were poorly prepared and the waiter was a bit bad-tempered at the moment of taking an order. The room was clean and big, it had two beds, a bathtub and air conditioner. They receive you with chocolate-covered strawberries, I loved it.

Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Receive our best regards, we thank you for the time to give us your opinion, which is of paramount importance to us, as it gives us the opportunity to improve, we are concerned to learn that in your last stay was not what was expected and we ask An apology for what happened, we also want to compensate the experience that was taken, and extend an invitation to our hotel, which is your home, to prove that it will always be a pleasure to serve you and improve your experience. Let me also share with you that the hotel is in a stage of general remodeling of all its rooms so that you can offer that comfort during your stays. Have a great day. I reiterate to your orders in the telephone 443 3 22 8000 Gabriela Serna S Division Manager

I booked this hotel based upon a reasonable price and the option to have a kingsize bed. Upon arrival we were given a room with 2 standard doubles. I phoned reception to let them know that I have specifically booked a kingsize bed as my wife and myself were travelling with a baby. I was told initially that the hotel did not have kingsize beds (several different rooms with kingsize beds are advertised on their website) and that what we had been given was, according to the hotel an 'extra large' bed and that the problem was that the definitions of 'extra large' differs between Booking.com and the hotel itself. I was disappointed with their attempt to fob me off so easily and to not try and give us what we had paid for so asked to speak with the manager. Apparently I had been talking to the manager (Gabriela Serna) and there was to be no room change or any attempt by the hotel to provide us with what we had been paid for. Shortly afterwards we were called and informed that the hotel did have rooms with king size beds and that we would be moved to a 'junior suite'. We eventually got what we had paid for but I was left disappointed by the managers attempt to brush us off as an inconvenience and her lack of will to provide a paying guest with what they had booked. The hotel was very noisy too due to live music in the lobby bar until 11pm. The only positive I can think of was that the room was clean and there was a car park.

Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Dear Guest: Receive our best regards , first of all let me thank the time to give us your opinion, to know that in his last stay did not meet your expectations concerns us and we offer you a apology for the inconvenience presented at his last stay , we would like to reverse this opinion and that would give us a new opportunity to improve your experience and your next trip to Morelia is very different . Let me also share with the hotel is in a stage of general refurbishment of all rooms and offer you the comfort during their stay . Have a great day. I reiterate his orders on the phone 443 22 March 8000 Gabriela Serna S Rooms Division Manage

The hotel has a great location. Old building but very well maintained. Prices are very accesible. Rooms are wide, spacious and clean. Comfortable bed and no noise heard at all. Staff is friendly and well trianed.

Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Estimado Sr. Damián: Reciba nuestros mejores saludos, queremos agradecemos a usted el tiempo para brindarnos su opinión, nos complace saber que en su última estancia cumplimos con sus expectativas, y nos gustaría invitarlo nuevamente con nosotros en su siguiente viaje a Morelia, queremos mejorar su experiencia en cada estancia, y mostrarle que seguimos mejorando día con día y tenerlo que huésped frecuente será un honor. Permítame además compartirle que el hotel se encuentra en una etapa de remodelación general de todas sus habitaciones y así poder ofrecer ese confort durante sus estancias. Que tenga un excelente día. Me reitero a sus órdenes en el teléfono 443 3 22 8000 Gabriela Serna S Gerente de División Cuartos

Not being right in downtown was a plus for us. It's near by though, about 2 miles out, in a quiet neighborhood, surrounded by a public park, next to a shopping mall and close to the observatory, to the water aqueduct and other attractions. Specially helpful is that it offers a parking lot. Of course, if the car stays parked, taxis are available and going downtown is only 2-3 dollars. The hotel rooms are ok, clean and comfortable. The hallways need a little more light and cleanliness; it's not that the rugs are filthy but they are a bit old and could use some maintenance. The restaurant breakfast buffet was good, plentiful and tasty, both with American style and Mexican typical dishes. The gym, hmmm... it's average but it "worked out" for me. The price per night was alright.

Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Dear Mr. Receive pleasant greetings, thank you the time to give us your opinion, which is our main concern and so we can continuously improve in order to offer the best service for you in a future stay and our other guests. We appreciate your excellent comments, allow me to share the hotel is in a stage of general refurbishment of all rooms and so be able to offer that comfort during their stay. Have a great day. I reiterate his orders on the phone 443 22 March 8000 Gabriela Serna S Fourth Division Manager

This hotel is about 2 miles from the center of town, just off of the beltway. It a good position if you have a car and plan to drive around as it easy to park and to hit the road. It is a 10-20 years old modern structure in reasonably good shape. The rooms are large, quite and comfortable. The staff is uniformly helpful and eager to please.

Gabriela S, General Manager at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Dear Guest: Receive pleasant greetings, thank you the time to give us your opinion, which is our main concern so we can continuously improve in order to offer the best service for you in a future stay and our other guests. We appreciate your excellent comments, allow me to share the hotel is in a stage of general refurbishment of all rooms and offer you the comfort during their stay. Have a great day. I reiterate his orders on the phone 443 22 March 8000 Gabriela Serna S Rooms Division Manager

Stayed at the hotel for 3 days of meetings. Convenience was great. Breakfast options nice. Room was big and functional. It could take a bit of an update, but overall the quality was great, particularly for the price paid. ... careful though to ask for a room with no connecting door, as you hear everything from the room next door.

Gabriela S, General Manager at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Estimado Huésped: Reciba gratos saludos, agradecemos a usted el tiempo para brindarnos su opinión, la cual es de nuestro interés principal y así poder mejorar continuamente para poder ofrecer el mejor servicio para usted en una futura estancia y para nuestros demás huéspedes. Agradecemos sus excelentes comentarios, permítame compartirle que el hotel se encuentra en una etapa de remodelación general de todas sus habitaciones y así poder ofrecer ese confort durante sus estancias. Que tenga un excelente día. Me reitero a sus órdenes en el teléfono 443 3 22 8000 Gabriela Serna S Gerente de División Cuartos

The hotel is in dire need of a remodeling. Everything feels old, the walls, the stained thin carpets, the furniture, TVs without HD, the basic food choices, decor in general. Newer hotels do not charge for internet wifi either, this is as basic as having a shower or a comfortable bed these days. Luckily the staff does go beyond their duties in terms of kindness, promptness and service quality. I have been in other cities in Mexico and found other Hotel chains that are more up to date and modern. If I were to go back to Morelia I would not stay here.

Jose Luis V, Gerente at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Estimado Juan Manuel C, Le agradecemos infinitamente compartir con nosotros sus comentarios en relación a su reciente visita en nuestro BEST WESTERN PLUS GRAN HOTEL MORELIA, para nosotros representa una oportunidad excelente de lograr ser cada día mejores en las prácticas exitosas en cada una de nuestras áreas, en breve iniciaremos con la remodelación de habitaciones que estamos seguros que encantará el nuevo concepto de las mismas con las características de modernidad y confort. En espera de verle nuevamente en casa y disfrutar de los cambios antes descritos reciba un cordial saludo. José Luis Villaseñor Gerente de Operaciones

We stay there every month , since we love Morelia city, the rooms are very well conditioned, restaurant is excelent, the bar is a very good area and the drinks are cool, the price for night is very reasonable. Best option if you visit Morelia Mexico.

Jose Luis V, Gerente at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Estimado Gilberto, Agradezco infinitamente sus comentarios sobre su reciente estancia en nuestro BEST WESTERN PLUS GRAN HOTEL MORELIA, eso nos motiva mucho a continuar haciendo nuestro mejor esfuerzo en el camino a la excelencia para beneplácito de ustedes que son nuestra razón de ser. Saludos cordiales.

The best variety of food I've seen at the restaurant. Food was very good and server attention superb. Garden was beautiful and relaxing during the day. Since this is a convention center hotel, it was very busy and noisy in the lobby but rooms were reasonably quiet. Rooms were confortable but bathroom fixtures barely worked.

Jose Luis V, Gerente at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Estimado Sr. Salvador H, Gracias por compartir con nosotros los comentarios de su experiencia en nuestro BEST WESTERN PLUS GRAN HOTEL MORELIA. Los tomaremos en cuenta para mejorar de forma importante nuestro servicio e instalaciones. Me pongo a sus apreciables ordenes para futuras estancias y será un placer atenderle personalmente. José Luis Villaseñor Gerente de Operaciones

When I booked the hotel I realize it had change chain, My expectations were to find a whole renewed hotel but it was not the case. It is just the same hotel facilities but just with a different name. So, my experience was the same as in the past . I had a couple of experiences, one good and the other bad. Good one: We left a charger in the room and called to ask for it and it was there so we recovered it. The bad side, is that we left the car at the Valet Parking and a pair of sunglasses were missing after we asked for the car. It is unfortunate but we will not stay in this hotel again.

Jose Luis V, Gerente at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Estimada Señorita Gabye 65. Lamentamos enormemente no haber cumplido sus expectativas respecto a su experiencia en nuestro BEST WESTERN PLUS GRAN HOTEL MORELIA. Así mismo agradecemos infinitamente compartir el detalle de sus inconformidades con nosotros pues es gracias a ello que tenemos la oportunidad y el interés de mejorar sustancialmente cada día en nuestros procesos de servicio. Adicional quiero compartir con usted en beneplácito que en el segundo semestre de 2015 continuaremos con la remodelación de 50 habitaciones más con una renovación total y la sustitución de la alfombra por piso laminado el cual le da un toque de modernidad y confort a nuestras habitaciones, sin dejar de mencionar que con anterioridad hicimos una inversión importante en las mismas al equiparlas con equipo y accesorios de uso personal y de entretenimiento. Nada nos complacería más que tener la oportunidad de volverle a atender en el futuro y que personalmente pueda constatar de estos proyectos que le darán un valor agregado a nuestra propiedad y puedan ustedes tener una estancia más placentera. Si hay algo que pueda hacer para hacer esto posible no dude en contactarnos al tel. (443)322 8000 Cordialmente José Luis Villaseñor Gerente de Operaciones.

A nice hotel, not too fancy and a bit dated, but very clean. The staff was very friendly and helpful. The restaurant was reasonably priced and the food was good. Very nice breakfast buffet. I would stay there again for sure. Good location as well, you can walk to shop and eat. A lovely green space outside with a nice pool.

Jose Luis V, Director General at BEST WESTERN PLUS Gran Hotel Morelia, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (443) 322 8000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, José Luis Villaseñor Gerente de Operaciones BEST WESTERN PLUS Gran Hotel Morelia