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Best Western Hotel Toledo South Maumee, Maumee

4.0/5  - basé sur 121 notations.
6425 Kit Ln, 43537-8655, Maumee, United States - visualizzare mappa

Vivi la cultura, la musica, la vita notturna, gli sport universitari e un produttivo viaggio di lavoro quando soggiorni in questo hotel di Maumee, moderno e lussuoso. Al giorno d'oggi gli uomini d'affari navigati pretendono il meglio dal loro soggiorno, e noi siamo pronti ad assicurarti tutto ciò di cui hai bisogno. Questo hotel di Maumee ti garantisce un viaggio produttivo, grazie a servizi che vanno dall'accesso wireless a Internet gratuito a un business center aperto 24 ore su 24. L'hotel è a pochi minuti dalla sede centrale della DANA Corporation, dall'Anderson Training Center, dagli uffici della Tyco SimplexGrinnell, dal St. Luke's Hospital (a solo un'uscita di distanza) e da molte altre sedi aziendali e parchi commerciali di Maumee. Gli eventi e i festival rendono Maumee un luogo vivace e interessante da visitare e in cui fare shopping, pranzare, lavorare e vivere. Goditi la serata al teatro Stranahan e fermati per la notte al Best Western South Toledo Maumee, a solo sei chilometri circa di distanza. Porta con te la tua famiglia e goditi le luminarie natalizie e le attività allo zoo di Toledo, situato a meno di 16 chilometri di distanza. Questo hotel di Maumee è perfetto per chi desidera far visita agli studenti e ai docenti delle vicine Bowling Green State University e University of Toledo o partecipare all'entusiasmo scolastico nei numerosi eventi della zona.

Best Western

Hotel Toledo South Maumee

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina riscaldata
    Piscina riscaldata
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 121 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
60
Molto buono
37
Nella media
13
Scarso
7
Pessimo
4
CONSULTARE I PARERI SU
Affari Affari
22
Business Business
5
Da solo Da solo
6
In coppia In coppia
31
In famiglia In famiglia
51
Viaggio con amici Viaggio con amici
6
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"They woke us up at midnight and don't think it was wrong!"

1
06/07/2018

Went to bed early after a long day of driving. At midnight someone was knocking at our door waking up myself, my wife, and our two kids. I got up and it was a hotel employee asking for my name and telling me I had to come to the front desk. Once at the front desk he informed me that there had been a mix up when I checked in and I must have signed the wrong check-in slip. He said "don't worry, you won't have to change rooms." I asked why he woke us up and he said he needed to find out who was in the room. I was tired so went back to bed without questioning that logic. The next morning I went to the front desk to complain about the midnight wake up. The people at the front desk first told me that I signed the wrong slip, like I did something wrong. I signed the slip they handed to me. They continued to say that they had to wake us up to find out who was in the room. They could not explain why it couldn't wait until morning. At one point one of the employees started to speak very condescendingly, repeating to the other employees that "HE doesn't think it was appropriate to wake his family up... HE is upset that we woke him up." I just walked away and left the hotel. Our whole family got a midnight wake up call and they don't think they did anything wrong. Treated very rudely.

"Nice Hotel, Crabby Front Desk"

3
04/07/2018

We stayed here on our way to and from Philly from Minnesota. The rooms were great and the beds comfortable. The front desk person, Angela, was very crabby and rude. Make sure you get down to breakfast within a half hour of when they close, otherwise you probably won't get anything. We went down at 9:30am (they are open until 10:00am on weekends) There was hardly any food left and the ladies were putting everything away, including the water pitcher. The pool area was clean as was the pool itself. The parking lot fills up fast. I was a little nervous walking so far to the main entrance by myself at midnight.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for writing your review. I apologize for the experience you had. It's nice to hear that the room was clean and comfortable. I am sorry that you weren't able to enjoy breakfast. The rudeness of staff members is uncalled for and will be addressed immediately. We want all our guests to have a great experience and in your case we failed. We hope you come back and gives us another try.

"Great Staff/Clean"

3
19/06/2018

Our family stayed as a weekend get away with a 2 year old and a teenager. We couldn't ask for better service. All the staff was so nice, but under staffed. Our little boy loved the lady at the front desk! Great location. Our room was clean and comfortable. We chose this hotel because it had a pool and hot tub, but both were so cold we couldn't swim very long. The doors on the outside did not lock for security.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. I am so sorry that you were not able to enjoy our pool and hot tub. I understand how disappointing that is. it's nice to hear that the staff was great and the room was clean. We hope you come back and give us another chance.

"Lax security"

4
09/06/2018

This hotel has an excellent location with easy access to major highways. The rooms are very modern and up to date decor. The only problem that I have with this hotel is the lack of security at entrances away from the main entrance. The side door was setup to require your room key to enter. It was either broken or not activated and when I inquired about the issue the front desk attendant indicated he was new and did not know if this side entrance was ever locked. I was only there overnight and never found this door secured.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. Your feedback is very important to us and will use it to make improvements to our guest experience. We want all our guests to feel safe and secure. We are aware of the problem and we have fixed the issue. I am happy to hear that you enjoyed your room. We hope you come back and stay with us again!

"Comfy and Convenient"

4
06/06/2018

I have been staying here every week for the last month. The room is very comfortable and clean. I sleep better here than at home. I was recommended this hotel from a coworker and I have not been disappointed. There are 5 restaurants within walking of distance of all varieties and a market, if you do not want to eat-out. Everything is nice, the pool, the Jacuzzi and the work-out is top notch too. My only complaint was the breakfast food was not to my nutrition standard (too fatty).

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your great review! I'm so glad you enjoyed your stay! it's great that our location was convenient for your needs. We will see you soon!

"Great Room!"

4
16/05/2018

I stayed at this location for my dads birthday at the beginning of May 2018. We arrived at 3pm, got our keys but when we arrived at the room housekeeping was still cleaning. We waited in the lobby for awhile , but i had a 10 year old and a 9 month old with me and we were tired from our drive so I asked if we could get a room a different floor that was ready . The front desk agent was very helpful in getting us a new room. The room was great! It was clean and the decor was nice. We loved the sink . Breakfast was great and the breakfast staff were so nice and attentive to the guest. The only complaint would be that the pool was very cloudy. We tried swimming the morning of checkout and we couldn't even see through the pool so we didn't get in. There was also hair in it. We think a lot of guest might have taken a swim the night before. The hot tub was also ice cold. We didn't bother bringing it to the front desks attention due to we were about to leave anyway. Over all I would recommend this hotel!

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review! We're very happy that the front desk staff took such good care of you! We do apologize for the condition of the pool and hot tub. We hope you will come back and stay with us again!

"Such comfortable beds and tasty breakfast!"

5
14/05/2018

We stayed here the night before mothers day! I didn't have much sleep the night before due to another hotel we stayed at before, This hotel made everything better! Their pillows were so amazing and comfy that even my husband wanted to buy one from them. When we woke up and went down for breakfast, it was also amazing. The Woman that cooked it did an amazing job. The anmeties smell amazing! The staff was super nice.. Just an incredible stay all together. The only down fall is the rooms are a little tight, but seriously, that's nothing compared to everything else. We strongly recommend it!!!!!

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you Angel for a fantastic review! I'm so happy to hear that you got a good night sleep. That's so important when travelling. It's nice to know you enjoyed breakfast and it smelled wonderful! I am so glad that the staff was friendly and your stay was incredible! We sure hope you stay with us again.

"If you aren't part of a group, don't come here"

1
28/04/2018

We booked this MONTHS in advance. We booked a suite, which is actually quite nice. However, there is a group of soccer teams here...we are quite understanding, but the suite looks out over the indoor pool. We called down to make sure that the posted pool closing time of 10 PM would be respected. We were then told that they had extended the kids hour until 11 and adults until 12. There was absolutely NO concern on the part of staff/management for the concerns of Gold members that they supposedly appreciate. We would never come here again.

BestWesternHotels, Corporate at Best Western Toledo South Maumee, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"The comforts of home"

5
17/04/2018

Easy access location with a good fitness room, great breakfast, free parking and very central for all my needs... a simple solution for the business traveller looking for clean comfort and convenience.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review! We are happy to hear that you enjoyed your stay! Come back and stay with us again!

"Clean Cozy Lodging"

5
02/04/2018

One of the best locations in the Best Western chain. Staff smiled, made sure we were happy. Yummy breakfast, great selection, eggs oatmeal and sausage were good and hot. Entire facility was very clean. I will keep this location on my favorite list for future travel through Toledo.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you Kathy for your fantastic review! I am very happy you enjoyed your stay! We hope you come back and stay with us again,

"March 24,2018 getaway STAY AWAY"

1
26/03/2018

Go elsewhere. Don't bother booking here. My husband and I wanted to escape the cold and have a night away and relax in the hot tub which was the whole reason for booking this hotel. We had multiple choices in Toledo but chose wrong obviously. We checked in and headed straight to the hot tub only to find it's out of order. Worse part is we were not told when checking in or would have cancelled. Then she lied and said it said that on their website and no it didn't until we complained then it showed up in their website the next morning. When we asked for an adjustment all they said was too bad you booked through a 3rd party so nothing. Don't stay here!!!!!! More beautiful hotels on the way they side of the expressway. Haven't been to a BW in many years and thought we'd try it again. Won't be back to this chain.

Judy K, Manager at Best Western Toledo South Maumee, responded to this review
Thank you for writing a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we did not provide you with the service you deserve, I have authorized an immediate credit to your credit card account. Please contact me directly so I can issue the credit. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. If I can provide any further assistance, please don't hesitate to contact me directly at (419) 865-9400. Sincerely,

"Terrible."

2
25/03/2018

We went to Maumee for a 9th Anniversary trip because we love the downtown area. We arrived at 3 for check in. We were told no room were clean and no idea when the room would be ready. We sat in the lobby for half an hour with tons of other people. One guy asked if they could make coffee since it was out. They said yes, but never did. Another guy asked if the hot tub was open...only to be told it was broke and the heater didn't work anyway. Some woman walked in the lobby, stole a vase and walked out without a word being said. We decided to leave and came back an hour later. Room still wasn't ready. Entire lobby filled with people from all states being told nothing. Everyone was told there was no manager till Monday and no compensation would be made for anything. Was interesting though that whenever a African American would go to check in, they either got a key to a room, or were told it would only be 15-20 minutes. We finally got a rooma little after 5 pm. By the time we checked in, many of the downtown stores were closing. Anniversary was a bust and left many people pissed. I will never stay here or any Best Western ever again. Stay away from this place. It is a hellhole. In the morning, the elevator rail was even broken. Go somewhere else.

Judy K, Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we did not provide you with the service you deserve, I have authorized an immediate credit to your credit card account. Please contact me directly so I can issue the credit. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. If I can provide any further assistance, please don't hesitate to contact me directly at (419) 865-9400. Sincerely,

"Mr"

5
12/02/2018

I have stayed at this hotel 4 to 5 days a week since November 2017. Always clean and staff is outstanding. Greeted with a smile and treated like family. Nice hot complimentary breakfast every morning. Also a great location.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you so much for the fantastic review! We are so glad that you have continued to stay with us while on business in the Toledo area. It's great to know that you always feel like part of the family when you are here. Glad you enjoy the breakfast. We'll see you soon!

"Uneven Service"

2
12/01/2018

This hotel is in a great location for the interstate traveler, had nice amenities, and was an attractive physical plant. The evening check in staff was friendly and helpful. However, every good thing I can say about this hotel stops here. The area had experienced moderate snowfall where there was no evidence of any attempt to plow or clear. Instead, everybody drove over the snow and packed it down into dangerous sheets of ice. The continental breakfast was very limited. The attending staff member stayed in a back room and payed no attention to the fact that supplies had never been put out or had run out. In addition, the trash barrels were overflowing over the course of a solid 90 minutes and were never emptied. Both the morning desk clerk and the dining room attendant walked by these numerous times and paid no attention. If you are looking for a place to only sleep in a nice comfortable room, this hotel is fine. If you want any level of service, find somewhere else.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for writing a review about your recent stay. I would like to apologize for not meeting your expectations. This is certainly not the way I would like our guests to experience during there stay. I have addressed the issues with all staff members and will continue to improve with focus on our guest experience. I hope you will come back and give us another try.

"Nothing to brag about"

3
04/01/2018

Room smelt like greasy hamburger.... could hear people voices out in the parking lot....& we were on second floor....... three was no happy medium with heater..... it was either constantly on or we had to turn it off.....& the weather was near/or under zero....

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for taking the time to right a review. I would like to apologize for problems you experienced during your stay. I wish you would have told someone and we could have made things right for you. I agree with you on the weather, it has been bitter cold here! We hope you come back and give us another chance.

"Friendly helpful staff - CLEAN and new!"

5
17/12/2017

Very excellent hotel with clear dedication to guest comfort. Hotel is spotless - hot drinks available around the clock - rooms large and newly renovated - staff so helpful and warm - breakfast was good too! Great value for the price.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Wow! Thank you for the wonderful review! It's so nice to hear that the staff was warm, friendly and helpful. I'm glad you found the hotel spotless and comfortable and breakfast good! We hope you come back and stay with us again!

"Very pleasant overnight stay."

4
11/12/2017

We arrived at the hotel and were greeted by a very friendly staff. A nice gift bag was also waiting for us. The room was clean and spacious. Breakfast was good. Plenty of variety of hot and cold foods. Breakfast area was clean. Overall, this was a nice hotel and was close to where we were going. If ever back in the area, I will stay there again.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your wonderful review! It's nice to know the staff was friendly and your room was clean. I'm glad you enjoyed breakfast. We hope you stay with us again!

"Wish I had known the hot tub was not functional "

3
09/12/2017

The room was great but we picked the hotel based on the hot tub and it was down for maintenance. Really disappointed that wasn't disclosed. Breakfast was really not good. Eggs were disgusting and it was crowded. Wouldn't go back based on experience

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. I apologize that the hot tub was down. We did have it posted on our website that it would be closed for maintenance. I'm sorry to hear that you did not enjoy breakfast as well. We hope you come back and give us another chance.

"no hot tub"

3
27/11/2017

When I booked this stay on-line it was because the photos depicting a clean spacious pool/ hot tub area. After driving 12 hours all I wanted to do was sit in the hot tub. When we checked in we were informed that the tub had been "broken" for a couple of weeks. This seems to be a typical reply from hotels that don't keep up with building maintenance. My lesson in all this is to call to book a room and inquire about the maintenance of the swim area before booking on-line. The hours of the pool area are great. Close at midnight with children out at 10pm. ALSO: The sheets felt like sand paper and when running the fan at night for white noise it was accompanied with some heavily artificial scent. Made my nose run. Note to parents with small children staying on the second floor, the room is not a giant trampoline. This is out of the control of the hotel design/ sound proofing for older hotels I understand. I do not hold BW responsible for something that is the responsibility of the parents.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. I apologize for the hot tub down for annual maintenance. We do hope you come back and give us another try.

"Perfect!"

5
17/11/2017

What a pleasant stay. The bed was so comfortable, I loved all the pillows. Great location, right off the highway, we were a few minutes from everything. The pool and Jacuzzi were amazing. Breakfast was hot and tasty. And the staff was incredibly pleasant. I would stay here again, and tell all my friends. Thank you!

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your wonderful review! I'm happy to hear you enjoyed your stay and found the bed to be comfortable. It's nice to know you enjoyed all the amenities as well. We hope you stay with us again!

"Great Amenities, Clean Stylish Rooms, Friendly Staff "

5
14/11/2017

This is a hotel where you will get the most bang for your buck. Clean, stylish rooms with comfy beds. The staff are all super accommodating and friendly. Wonderful indoor heated pool and hot tub. The complimentary hot breakfast is actually delicious. Close enough to the interstate that it's easy to find and access but worlds away from the traffic and its noise. We plan to stay here on our next visit to the area.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your wonderful review! It's great to hear that you enjoyed your stay and the staff was friendly! I'm glad you were able to enjoy the pool and hot tub and breakfast was tasty! We hope to see you again soon!

"'Pretty' upgrades, but not functional."

2
08/11/2017

Updated bathroom looked great, but not functional. The only way to turn on the shower or adjust temperature is to be in the stall, under the shower head and get blasted with freezing cold or scalding hot water. Shower floor was not textured and very slippery. No hand rails. Very small corner shelf for soap, but no room for toiletries. No 'foot ledge'. Similar with sink. Chairs hard as a rock. Breakfast room small & crowded and out of food.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. We appreciate the information you provided and will use your feedback to improve our guest experience. We hope you will consider staying with us again!

"Does not measure up"

2
26/10/2017

Problem checking in. The shower was old and needed repair. The continental breakfast was marginal. We arrived at night and left in the dark. Few lights on in the parking lot so it was difficult to see. The front desk people were as helpful as they could be but they obviously needed training

Judy K, Guest Relations Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. I apologize for the experience you had at the Best Western Maumee. We strive everyday to ensure all our guests have a great stay! We hope you will consider staying with us again.

"Comfortable and cared for"

4
25/10/2017

Excellent staff and high quality service. My room was quiet and all my expectations were met. Would definitely recommend this hotel, even if it's just for a night or a weekend. The hotel itself is fairly centrally located between gas stations and restaurants. It was a very enjoyable stay during a very stressful weekend

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you so much for your wonderful review! It's great to know that our staff was excellent and your room fit all your needs. I am glad that we made your weekend a little easier during a stressful time. We hope you come back and stay with us again!

"Best Western in Maumee Ohio"

4
23/10/2017

The stay at the Best Western was very enjoyable. The Staff very courteous. Breakfast very good. Considering they had a bus load of visitors that night, they still handled the breakfast very efficiently.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for writing a great review! It's always nice to hear good things about the employees. We take pride in our work and enjoy treating our guests like family! We hope you come back and stay with us again!

"you won't be sorry!"

4
20/10/2017

for a medium-priced facility, we were pleasantly surprised. rooms spotless and up-to-date, with nice features and great linen. quiet rooms even though the halls were active. time your breakfast to avoid congestion from bus-tour groups-not a "problem," but quite a crowd!

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your great review! I am happy to hear you found your room to be spotless that great news! I apologize for the crowd at breakfast we hope you come back and stay with us again!

"Best Western Maumee"

3
14/10/2017

Nice for a one night stay. Beds were fine, but moving around the room was a bit cramped. The luggage carrier was broken. For an older couple it was really a challenge to get our luggage into the room. If you plan to stay more than one night plan to use your suit case to keep your clothes in. The dresser draws are very small for a couple who would stay for more than one night.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you so much for your review! We appreciate your feedback. We are always looking for ways to improve our guest experience. We hope you come back and stay with us again!

"Good Place to stay in Toledo"

5
11/10/2017

Had an excellent experience at the Best Western in South Toledo. Very clean with a wonderful staff. The indoor pool was a joy and many restaurants nearby makes this a good location. I liked the breakfast very much-a good variety of food. You will be very pleased with this motel.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for writing such a wonderful review! I am happy to hear you had a great experience. It's nice to hear you found the hotel to be clean and that we had a wonderful staff. I'm glad you enjoyed the pool and breakfast. We hope you stay with us again!

"Newly Renovated"

4
10/10/2017

We stayed here last night and were pleased with it. It is near I 475 but I did not really hear the traffic until now. Check in was easy and the room was nice and clean. The bathroom is little small but it worked for us. There are some dings on the corners, etc., from people not being careful but this is not a problem. There is a frig and microwave, which is nice. The breakfast is a typical hotel breakfast with a waffle maker and some items like eggs, sausage, biscuits, gravy, breads, etc. The staff here was nice and asked if we needed anything else. I would stay here again.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your wonderful review. I am glad you enjoyed your stay! It's nice to know that check in was easy and the room was nice and clean. We hope you stay with us again!

"Wonderful Place To Get A Great Nights Sleep!"

5
07/10/2017

My wife and I stopped here for the night. The staff treated us as family and soon we had a room on the 2nd floor. The room was great and we got a super nights rest, The room was bright, clean, and the TV & Wi-FI both worked fine. We got up early to get a start on the day ahead. We were treated to a very fine breakfast and then got under way. We will stop here again when we are in town.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your great review! It's wonderful that you felt like family. We strive to make every guest feel at home! It's nice to hear you got a good nights' rest and you found the room to be bright and clean. I am glad that you enjoyed breakfast as well. We hope you stay with us again soon!

"Great Family Escape"

5
02/10/2017

Best Western was our temporary home while we visited Toledo's Zoo, Aquarium and Imagination Station. The room seemed small, but was well designed. Sink outside the toilet/shower area saved us time in the mornings. Loved the option to re-use towels or avoid laundering the sheets every day to GO GREEN. Pool area held lots of guest comfortably, towels were replenished consistently. Every employee greeted us with a smile. this hotel is close to Bob Evans and Carabba's- and we were offered 10% discount if we ate there during our stay which was nice. We would definitely return there.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you so much for your positive review! We are happy to hear that you had such a great stay!! We hope you will come back and stay with us again!

"Clean comfortable, and inexpensive"

5
01/10/2017

I don't normally stay at Best Westerns on the road, but I might try them more often after this visit. The service was very friendly, the hotel was clean, and the room very comfortable. Didn't use the pool, but I hear it is heated. Skipped breakfast as well as I was in a hurry. Long and short: I needed a clean, comfortable place for the night, and I would definitely stay here again.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you John for the great review! I'm happy you decided to give us a try. I am so glad we did not disappoint you! It's nice to know that your found the service to be friendly and the hotel clean and comfortable. Maybe next time you stay with us you can relax a little and take a dip in our heated pool and enjoy some breakfast! We hope to see you soon!

"Do NOT select the room with the walk in shower."

4
26/09/2017

the room and hotel was great and would have received a 5 star from me except for the ridiculous sink and shower system in this hotel. The sink and it's frou frou lighting are close to useless. All looks and no function. You cannot set the shower water temp without being INSIDE the shower. this means you get hit by cold water or scalded by hot water as you set your preference. the soap dish was missing from ours as it was a cheapo plastic piece glued in with silicone. Not well installed. the renovator could have saved a hundred bucks putting in a usable sink and use that money for a toe tester and a proper preformed shower wall with built in soap and item shelf.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. We appreciate your feedback. I understand your frustration and we are looking for ways to improve our guest experience. We hope you come back and stay with us again!

"Maumee Hospitality"

5
25/09/2017

Our first stay here. Lovely room and amenities, great staff. We will return! Close to great restaurants (who discount with hotel key card), and access right off the highway. There are more nearby places we would have liked to explore.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you so much for the fantastic review! I am very happy that you enjoyed your stay. We hope you come back and stay with us again!

"Solid stay"

4
24/09/2017

I stayed here for the 1st time and for the most part the staff was very accommodating, extremely friendly and courteous. The rooms are very nice, there is a nice pool and small but effective workout area. The breakfast area is smaller in size but the food was very good and plenty of good choices. The staff is very knowledgeable and eager to assist you if you need help. I would stay here again.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your great review! It's nice to hear that you found the hotel to be clean, the pool nice and the staff friendly. I am happy that for your first time staying with us that you enjoyed your stay! We hope you stay with us again!

"Rude Manager"

2
22/09/2017

Staff was friendly, but manager was very rude and unhelpful. From the moment our party entered the hotel, it was obvious that she didn't want to be there. I understand that they were busy that weekend, but that is no excuse for unprofessional behavior. The cleaning ladies and front desk workers had more class then she did.

Joebry, SVP at Best Western Toledo South Maumee, responded to this review
Dear krisannh2014, thank you for your feedback. My sincere apology for the poor encounter you experienced while at our property. We strive to provide first class service to every guest and I apologize that we failed to meet that goal With your recent visit. We will use your feedback to help us improve our guest experience. Once again thank you for taking the time to share your experience with us. Regards Joe Bryson SVP

"Very new, very clean"

5
08/09/2017

This spot was a great choice, very comfortable bed and pillows. Vey clean and well appointed (miss seeing a Gideon tucked away). Two minor improvements: for new builds the sink is about 6 inches too high. Second floor odd numbered rooms facing parking lot need blinds or heavy drapes to draw, lights are very annoying at night.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review! It's nice to know you found the hotel to be clean and comfortable. We will definitely use your feedback to improve our guest experience. We hope you stay with us again!

"Great stay at this hotel"

4
05/09/2017

We stopped on our way home and could not have picked a better hotel. This was the best Best Western hotel we have ever been in and made our final night on vacation a good one. Like the other reviews just like a Hampton Inn but better value and being retired a good thing! You also have restaurants near the hotel that you can walk too which was a real plus. Their morning breakfast was also very good and above average which was very nice.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Wow! What a fantastic review! Thank you! I am so happy that you enjoyed your stay. I am glad you found us and that we were priced right for you. It's nice to know that the restaurants near by fit your needs. I am happy to hear that you enjoyed the breakfast as well. We hope you stay with us again on your next vacation!

"Hard to find from Interstate 80 but worth the confusion"

4
05/09/2017

We selected this hotel due to its TripAdvisor rating and it was OK but not great. Tough to find even for Mapquest and parking lot is difficult to navigate. Good dining options within walking distance.

Judy K, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. I am very sorry that it was difficult to find us! But I am happy you enjoyed your stay and good dining options were available near by. We hope you stay with us again!

"Best BW I've stayed at"

5
30/08/2017

Great location, awesome room and best fitness center for a BW. Felt like a Hampton inn. Check in attendant was great. Start of breakfast looked amazing but left early. Close to restaurants and grocery store as well if looking to eat healthier

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your wonderful review! I am so glad you enjoyed your stay! It's nice to hear the fitness center exceeded your expectations. I am also happy your check-in experience was great. Sorry you didn't have a chance to eat breakfast. We hope you come back and stay with us again!

"Almost a 5 star experience"

4
21/08/2017

Good location, great breakfast, heater pool, clear room and plenty of parking are all worth a 5 stars review. However, I waited 16 mins to check in as there is only one staff at night and waited another 10 mins in the morning to reset my room key where the front desk staff was outside smoking.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. I apologize for any inconvenience we may have caused you. I will definitely use the feedback you provided to improve our guest experience. This not how I would like you to remember your stay! I hope you come back and give us another try.

"Great hotel for a small family get together"

4
21/08/2017

I had reserved three rooms for our family trip to the Toledo Zoo. It was a GREAT hotel for this trip. The kids and adults enjoyed the WARM water in the pool and the hot tub. Breakfast bar had something for everyone and the rooms were of good size and inviting.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for a great review! I'm so glad you and your family enjoyed your stay! It's nice to know you and fun in the pool and hot tub and breakfast had a good variety so everyone enjoyed something to eat! I hope that if you are ever in the area again you choose to stay with us!

"Great stay"

5
17/08/2017

I have been at this hotel for 5 weeks with a few of my employees checking in & out. The front desk has been great in helping me extend reservations, make new ones & in general keep the plan straight. Dawn was a great asset to the staff. Rooms were clean & kept so everyday. Breakfast well that could stand a little help. The eggs were barely palatable but the occasional breakfast sandwich was good. Enjoyed my stay here & would recommend this hotel as well as return here if in the area

, General Manager at Best Western Toledo South Maumee, responded to this review
Thanks for your wonderful review! I'm glad the desk ahs been very helpful with making your reservations and helping you out during your extended stay with us! Dawn is definitely a shining star! We hope you stay with us again if in the area!

"Easy access to Toledo"

4
15/08/2017

Chose this hotel while heading to Toledo to visit the Zoo and the Art Museum. Only about 20 minutes away from both destinations. About 10 minutes away from the Fort. Easy exit off 475, with numerous local eateries near by from family owned to chain places. Enjoyed the indoor pool and hot tub.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thanks for your great review! I'm glad our location fit your needs! We hope you stay with us again if visiting the area.

"Great stay!"

5
14/08/2017

Jamie was very professional and was awesome! The rest of the staff were very nice too! Loved the hotel and would definitely recommend stay here. The location was very convenient highway while traveling across country.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review and thank yo for recognizing Jaymee! It's nice to hear you enjoyed your stay and would recommend us to others. We hope to see you again soon!

"Okay, but question the value"

3
13/08/2017

The staff were friendly and helpful. The lobby area was clean. Our room was okay, but less clean than other Best Western's we have stayed in. I am not sure of the reason, but I felt the cost for the room was on the high side and did not provide a good value.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. I'm happy that the staff was friendly and helpful! We will use your feedback to help us make improvements to ensure all our guests have a great stay. We hope you come back and stay with us again.

"Good value for a nice hotel"

4
09/08/2017

Very pleased with the decor and cleanliness of this hotel. Pool and hot tub area were inviting with a warm pool, which for me is a plus. Breakfast included biscuits, gravy, eggs, waffles, etc. A nice perk was the To-Go bag which included a bottle of water, fruit and granola bar...and the staff invited us to take as many as we needed.

, General Manager at Best Western Toledo South Maumee, responded to this review
I'm so pleased that you enjoyed your stay! I am glad you liked the décor and the cleanliness of the hotel and found the pool nice and warm. The To-Go bags are nice to have to get back on the road quickly! We hope you stay with us again!

"Wonderful pool and hot tub"

3
07/08/2017

Better than expected overall. Stayed for a stop over night on the road. Pool and hot tub were amazing. Walls a bit thin, unless it was our location as we were near the front elevators etc. so we heard a lot of noises. Breakfast was average, but got us out the door for more road time. Location was excellent near the turnpike.

"Nothing too special for the cost"

2
07/08/2017

When first stepped in room found a bug on the bed. Looked like just a little beetle that made it's way in but first impression wasn't the best. There was a big red stain on the carpet between the beds, not sure what it was from. The toilet paper holder wasn't secured to the wall so that slid out. The pool and hot tub were great though and the adult time from 10-12 was very relaxing. The staff was very nice and the location was good.

"Overnight Family Getaway"

5
04/08/2017

We went to this hotel that is centrally located to all the attractions we wanted to visit with our 3 little boys (8, 6 and 2). My mother-in-law booked this room for us and we had a GREAT TIME! The boys really enjoyed the warm pool. It was like bath water! Thanks for great service. We will stay here again and recommend it to others.

"Great stay"

5
03/08/2017

The hotel is very nice and modern. Rooms are nice, very clean and comfortable. Free hot breakfast was very good. I'd recommend staying here and I'd definitely stay again. WIFI is free and works well. The bathroom could use a shelf, but other than that everything was great.

"Clean and Comfortable in Very Nice Area"

4
21/07/2017

Very nice clean, modern and well appointed room. Bed comfort was also very good. Microwave and fridge. Good bathroom and shower. The breakfast is not great but fine if you just need something quick to get you going. Only stayed one night so can't say much else. Very happy with the hotel.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thanks for your review! It's nice to know you found your room to be nice and clean and the bed comfy! We hope you come back and stay with us again.

"travler from PA"

5
20/07/2017

Everything was great. Loved that the pool was open extra late for adults. Breakfast was amazing! Highly recommended! Check-in gal was very busy. Could use extra help during this busy time. Would have liked to stay more than one night!

"Updated, Clean Hotel with Friendly Staff"

4
18/07/2017

Hotel close to the highway, great for a quick overnight. Driving from MD to MN and this was a good stopping point, literally at hotel from 1 am- 11am. Clean, remodeled (2017) hotel. Appears to be in a safe area, close to gas stations and fast food. Bed was firm, but comfortable. Hotwire Booking: $80.00 3-star Hotel in SW Toledo - Maumee - Holland area 85% recommended - 6 reviews, 5 circles 1-100 (Trip Advisor Reviews) The following Complimentary Items were listed: Free breakfast | Free Internet | Free parking The following amenities were listed: Fitness center | Indoor pool(s) | Pool(s) | Smoke-free rooms Travel-July 17-18, 2017

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review! I am glad the hotel was in the perfect location and that you liked the new look! We hope you stay with us again!

"Newly Remodeled and friendly staff"

5
12/07/2017

We selected this hotel because it was located just off of I-80 on our trip home to MN from VT. It has just been completely remodeled and is as nice as any Hampton Inn that I have stayed in over the last 25 years.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you so much for your review. It's nice to hear that you liked the updated décor and the staff was friendly. We here at the Best Western Maumee strive to deliver excellence in our customer experience. Again thank you. We hope you stay with us again!

"Great stay!"

5
10/07/2017

The staff was very friendly and the hotel was very clean. Nicely upgraded. The pool was great! it was warm and you could walk right in unlike many hotel pools that are freezing. Being a grandpa it allowed much enjoyment for both myself and the grandchild, and neither of our lips turned blue telling us it was time to get out!!

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you Dennis for your review! I am glad that you and your grandchild enjoyed the pool and that it was nice and warm! So happy that your lips didn't turn blue! It's nice to know you found the hotel staff friendly and the hotel very clean. We hope you stay with us again!

"Fastpitch tournament"

5
10/07/2017

Went to maumee for a girls fastpitch tournament and was pleasantly surprised by Best western motel and everything about it! Clean excellent service close to everything toledo area has to offer. Will stay again I promise!!!

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you Kelly for your wonderful review! I'm happy to hear you found the hotel to be clean with excellent service! We can't wait to have you back. "I promise" your next stay will be as great as your first.

"Long weekend stay"

3
10/07/2017

Attendant had a hard time keeping the breakfast foods stocked and the eating area is very cramped. Rooms are nice. bed was great, pool was nice, We stayed 3 nights with a large group for a baseball tourney everyone was very pleased with the rooms and amenities.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for writing a review. I apologize for the breakfast not being restocked fast enough. We thank your group for choosing to stay with us! It's nice to know you enjoyed your rooms and our amenities. We hope you come back and stay again!

"Good hotel in nice area"

4
09/07/2017

Just returned from overnight stay at this hotel. Had a King Bed room on second floor. Room kind of small, but had microwave, mini fridge, ac worked well, need a fan in bathroom. Kind of a weird smell in room probably due to humidity. Elevator needed a good cleaning. Bed was very comfortable. Free wifi throughout hotel. Free coffee and tea all day. Free breakfast was typical of this type of establishment. Pool and hot tub was ok. Quite busy with ball teams. Right off of the 475 which was convenient. Free parking was nice. Overall an excellent stay. Would recommend this establishment to everyone.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for your review. We appreciate your feedback. It's great to hear that you enjoyed your stay and liked our amenities as well. It's wonder to know that you will recommend us to everyone! We hope to see you again!

"Good Stay"

4
30/06/2017

All in all it was a good hotel stay. The lobby is small, but attractive. The breakfast was like those places that serve a better breakfast with hot items. We didn't use the pool and hot tub, but they look to be very nice and there is a lift for handicapped persons to enter the pool. The indoor pool was right off the lobby. Our room was attractive and clean. The fancy top of counter wash bowl was a bit high for short people like me, and the entry area to the room a bit cramped so unloading a lot of stuff was unhandy. The fridge worked well and had a freezer to freeze our cooler pack. The beds were firm and the pillows good. The location of the elevator was a bit unhandy with having to go through two doors without auto open for the most direct route, or walk down a somewhat long hall from the lobby to the elevators. Because the motel is tucked back on side streets, we might have had a bit of a hard time finding it without our GPS. There were restaurants and gas stations close by.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for writing a review! We appreciate your comments and feedback. I am happy to hear that you found the hotel to be clean and comfortable. It's nice to know the fridge came in handy for you. Maybe next time you can enjoy the pool and hot tub. Thank you for choosing to stay with us. We hope to see you again!

"Newly Renovated - Great Property!"

5
29/06/2017

After a long drive, found this property - were very happy. Recently completely renovated. Very friendly service, too! As BW Platinum Card members, we always seek out Best Westerns and always seem to be quite happy with our choices.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for being a Platinum Reward member! I know you have to be away from home a lot to achieve your Platinum status! We appreciate your loyalty. Thank you for recognizing our friendly staff! We hope you stay with us again!

"Location! Location! Location!"

5
28/06/2017

Stayed at this hotel twice, both on my way to and from a trip to the east coast. Both times the hotel was great. I have absolutely no complaints. The staff was very friendly and best of all the hotel is located very conveniently. It's not too far off the highway and right next to (walking distance) everything you need to include food and gas. There is even a grocery store right nearby (5 minute walk) where you can get a wide variety of prepared foods, all of which you can heat in the microwave provided in your hotel room. This is my GO TO place to stop when passing through the area from here on out.

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for choosing to stay with us on your trip to and from the east coast! It's nice to know that we made a great impression on you. Thank you for recognizing our friendly team and our location was the perfect spot! Churchill market makes some very delicious food! Thank you again and we hope to see you soon!

"Happy!"

5
27/06/2017

Unless you have the time to research, and because each Best Western is individually owned and operated, a property can be hit or miss. This location is a BIG hit! I am so happy I chose to stay here on my trek east across the country. Jamie at the front desk was welcoming, pleasant and helpful. Room 204 is large, modern and clean with beautiful finishes. The room felt so clean I didn't even feel compelled to use disinfectant wipes on all the surfaces. The remote was sealed in plastic! The TV is a really nice HD RCA. Too bad premium cable is not available. The shower is beautifully designed aesthetically, but agree with another reviewer that getting the water to hot is awkward. I was also very happy with dinner at the nearby Barr's Public House although the 10% hotel discount was left off my bill.

, General Manager at Best Western Toledo South Maumee, responded to this review
I am so glad you were "HAPPY" with your stay and your found the hotel to be a "BIG" hit! It's nice to hear when a team member is recognized for being outstanding! Wow! Our housekeeping team is truly the best and work very hard every day to make our guest experience the best there is. Again I agree with the awkwardness of the shower. I am so glad you had a great stay! Hope to see you again!

"Never disappointed"

5
26/06/2017

Best Western has always been my favorite hotel. I am never disappointed. And this time was no different. We stayed the night at this Best Western when we were on a bus trip from St. Louis, MO headed to Niagara Falls Canada,tThe night of June 4th 2017. I didn't have to wonder if the hotel was going to be clean enough or have the amenities that I needed. The breakfast buffet was more than I expected. And the hotel is affordable. BEST Western is the BEST !

, General Manager at Best Western Toledo South Maumee, responded to this review
Thank you for choosing to stay with us on your long trip to Niagara Falls! It's nice to know you enjoyed breakfast and that we had all the amenities you wanted. It's nice to hear that BEST Western is the BEST!!

"Very Nice Stay"

4
26/06/2017

Very relaxing , good breakfast ,nice pool , friendly staff, stayed here on business. clean room no issues Nice points reward system. pool and hot tub were nice will due further business with them. thank you

"Excellent property, with a very reasonable price."

5
20/06/2017

A beautiful facility, with updated décor. Extremely clean. Great bed and bedding. Lots of towels, cups, nice coffee maker. The sink is outside the toilet/shower area which is great for a couple trying to get ready in the morning. We didn't have time to use the pool, but it looked quite nice. The only complaint I have is not being able to turn on the shower without getting into it. The glass panel near the handle is stationary, so one must get inside, turn it on, and either stand in the cold spray until it gets hot or hurry back outside which isn't as easy as it sounds. My husband used the complimentary breakfast and said it was adequate. There was a pile of bacon, but it needed to be cooked more. This hotel fills, probably because of the very competitive pricing, so book early. We were going to Oak Openings Metropark and it was only a 15 minute drive from the hotel.

"Great hotel. Very nice pool"

5
20/06/2017

Everything was great the pool was very nice. Rooms were very clean. Breakfast was very nice. A little crowded, but they did a great job and trying to keep up with everyone. Everyone was very friendly and helped us out when you needed it

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hi Christine- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Broken items, poor customer care"

2
13/06/2017

My husband and I arrived here around 10:30 pm for just 1 night as a stopping point on a long road trip. At 11:00 pm someone was pounding on our door. We weren't asleep yet, but only because we'd just gotten there. Before I could get to the door, it was unlocked and opened. We had the security bar in place to stop the door from opening too much though. "Oh. Someone is in here? Sorry. Maintenance." and he walked away. I wonder if he was there to fix: 1. the broken mini fridge? The freezer portion was a puddle of water, instead of the typical surround of ice. 2. the toilet? It ran for about 5 minutes every time it flushed. And every time I was sure it was going to overflow (it didn't). 3. the sliding door on the shower? It kept jumping off the track. It took a few REALLY hard pulls to get it open in the morning so I could exit the shower. Seriously thought I was trapped in there. My strong husband experienced the same. 4. the hot water? The shower took a few minutes to heat up. Too bad the only way to turn on the shower is to already be standing inside since the faucet side has a stationary glass panel, and the sliding door is on the opposite side. So for a few minutes I was trying to stand outside of the cold spray while it warmed up. 5. the bathroom vent fan? Oh, wait.....there wasn't one. Positive notes: 1. mattress and pillows were comfortable. The pillows are small though (like 18" squares) which my husband didn't like. 2. lots of towels provided. 3. lots of glasses and mugs, and coffee maker in the room. Other: The sink/vanity is IN the room, where the "bathroom" is just the toilet and shower. I like that so I could be at the sink while my husband had his own privacy in the shower at the same time. But some people don't like that set up, so it's worth mentioning. At check-out, the women didn't ask me how I enjoyed my stay so I didn't mention anything. But if she had cared enough to ask, I would have told her. The people in front of me were complaining to her about their stay, so maybe she just didn't want to deal with more.

"Quiet, clean and convenient to interstate 80"

4
13/06/2017

We stayed one night on our way to Yellowstone. Everything was clean and quiet, pool and patio looked really nice. There are a couple of restaurants across the parking lot so we were able to walk to them. Only negative is the bathroom sink is outside the bathroom and a little too much in the actual room. It's also one of those very modern tub-style sinks sitting on the counter, which I found awkward to use - it took up too much of the actual counter. The mirror was lit around the frame, very cool-looking, but not bright enough to be very useful. The room was very narrow. The bed was great - really comfortable. Free continental breakfast was included - food was ok and nicely presented in a little room off the lobby.

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hi Maura - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Nice property"

4
07/06/2017

Hotel is new very clean. We had a poor experience with the breakfast. It was not replenished and very little choices. When we inquired we were told it was cooking. Nothing was ever replenished when we were there

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hello Valued Guest, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with our breakfast department to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a 5-star experience Yours in hospitality, Greeley Rodriguez Hotel Manager

"this was by far one of the best hotels i have ever stayed at and i have stayed at many"

5
30/05/2017

The rooms were very nice the pool and hot tub was beautifully kept up the patio had a girl and nice furniture the breakfast was good coffee was good and the people that run this place were above and beyond great

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hi Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Soccer tournament"

4
29/05/2017

The kids had a great time. Staff were nice and tolerated all the noise. Big open space outside not around at lot of traffic. Walking distance to grocery and restaurants. Cute and cozy atmosphere. Bathrooms should have sink inside bathroom and a fan. Only complaint.

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hi Valued Guest - Thank you for taking the time to share your experience with us. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Best Western Toledo South Maumee"

5
28/05/2017

We were quite pleased with this hotel. The room was quite modern and very comfortable. We had some confusion accessing the hotel from I-90 but it was a matter of my not understanding the directions. It's quite close to I-90 so was very convenient. The staff was very helpful and friendly.

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hi Mariyln- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"We are becoming regulars at this hotel"

4
23/05/2017

Everything is so clean and the staff is attentive. The breakfast menu is very well rounded. Fitness room and pool are very clean and well maintained. Much better than other places we've stayed. We always request a military discount and it's honored.

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hi James- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Good Option for a Comfortable Stay"

4
19/05/2017

While an older property, the rooms have been renovated and are very comfortable and updated. The in room refrigerator was great for holding soft drinks and fruit. The hotel provided a very good full breakfast with options for cooked eggs, cereal, juices, etc. This property is a perfect place to stay for families or others traveling to the Toledo area. It is conveniently located off of the Ohio Turnpike and 280, which could be an ideal stopover for people traveling across the state.

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hi Joyce & David - Thank you for taking the time to share your experience with us. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Great value!"

5
11/05/2017

Nice, clean room. Just an overnight stay enroute to destination, but was very satisfied with room, staff, and ease of internet and speed. We would stop here again if the opportunity presents itself. A good experience.

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hi Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Great Travel Stopover"

4
11/05/2017

Stayed one night while traveling and will probably keep this as a regular part of our route. PROS: Convenient location --- plenty of local restaurant options. Clean and newly renovated! Mini-frig and microwave. Double occupancy rooms have queen beds instead of typical doubles. Very comfortable beds. New towels. Additional large mirror near outlets (if you have girls traveling with you this means something!) CONS: Highway noise (travel tip --- buy foam earplugs for sleeping)

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hi Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Great value and comfort"

5
07/05/2017

Very nice modern rooms complete with microwave, refrigerator (that works), free wi-fi and heat lamp in the bathroom and about the most comfortable beds we've ever enjoyed in a hotel. Liked the sink outside of the tub/toilet room for steam-free hair styling. Generous breakfast with options for anyone. Beautiful indoor pool available until 10pm. A bit tricky to find due to streets that change names at intersections like Salisbury & Dussel, and Briarwood & Kit Lane.

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hello Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Best Western Maumee"

5
04/05/2017

The Best Western in mommy was my best experience at a hotel this year the hotel was clean and comfortable freshly remodeled the pool accessible and very clean I love the fact that the children were asked to leave the pool at 10 p.m. and there was adults only from 10 to 12 it is a shame that the pool is not open 24/7 I would like to thank the manager Judy and Abdul for the wonderful experience and for making arrangements for my 50th reunion in October of 2018

Greeley R, Manager at Best Western Toledo South Maumee, responded to this review
Hello Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Very Nice"

4
01/05/2017

We normally stay at Country Inns and Suites, this time we stayed at Best Western and will be back. The hotel is clean and looks newly refurbished, the pool is nice and the value is great, especially compared to the other hotels is the area.

Greeley R, General Manager at Best Western Toledo South Maumee, responded to this review
Hi Valued Guest - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Judy Kotlarek General Manager

"Quick Trip to Maumee"

4
23/04/2017

We were in Maumee for just one night, so I didn't want to spend a fortune on a room. This hotel is an exceptional value. It is well decorated with clean, comfortable rooms. Beds were comfortable with plenty of pillows. Breakfast was very nice. I would definitely stay here again.

Greeley R, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Hi Angela - Thank you for taking the time to share your experience with us. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"business trip"

5
20/04/2017

I was a last minute guest at Best Western. I was welcomed and made so very comfortable by Jayme Novak at the front desk. She asked about my itinerary and accordingly assigned me a room that accomodated by somewhat unusual schedule. The hotel was very clean, the breakfast was good also. Plan to stay again and put Best Western on my list of hotels to search out as I travel.

Greeley R, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Hi Valued Guest - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"This hotel fills the bill great in every way!"

5
14/04/2017

My husband and I needed a place to get a good night's rest before embarking on our second long day of travel home, and this hotel really filled the bill. Bed was super comfortable, room impeccably clean, breakfast complete and tasty. Service was great and all the staff were attentive and lovely. I highly recommend this hotel!

Greeley R, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Hi Joanne- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Hotel Manager

"Western trip"

5
06/04/2017

Excellent, professional and helpful staff. Spacious room, good breakfast, Great restaurant within walking distance to hotel, (Barrs Public House) Comfortable bed, quiet room, clean, a little off the main road butt worth it

Greeley R, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Hi Valued Guest, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting Maumee, OH. Sincerely, Greeley Rodriguez Hotel Manager

"Pleasantly surprised"

4
02/04/2017

Needed a place to rest for our drive from Washington DC to Chicago. Stopped into this Best Western for the night. The hotel has clearly been recently updated, with a modern and sleek lobby and room decor. The front desk staff was friendly and helpful. Beds were incredibly comfortable. The breakfast was nothing special, but had everything you would expect - the highlight was the fresh waffles with chocolate chip or crushed M&M toppings. It was obvious that a conscious effort is taken to keep the property clean.

Greeley R, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Dear Valued Guest, Thank you for providing feedback about your recent experience at the Best Western Toledo South Maumee. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez Hotel Manager

"Very clean and cozy"

4
18/03/2017

This place is very clean and pristine. Beds are comfortable. Rooms are adequately heated. Breakfast was ok. Overall, we really enjoyed our stay and would definitely come again. Only criticism is the staff could be friendlier.

Greeley R, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Dear Valued Guest, Thank you for providing feedback about your recent experience at the Best Western Plus-The Charles Hotel. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez Hotel Manager

"Train your Desk People"

3
13/03/2017

Group of us stayed there over the weekend. They had all the room (4) reservations messed up. Rooms were nice and modern, though small. Breakfast was great. Biggest problem is untrained staff at the front desk.We had reserved 4 rooms a month ago. We got there and they had reserved only 3. They were supposed to give us all AAA discount. Nope!! Billed us regular rate until we complained at checkout. Then they billed 2 rooms to my CC when I only had 1 room. They said they would email a receipt and never did. So sad that incompetent staff can screw up a nice stay,

Greeley R, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Hello Tom, and thank you for your review. We're sorry to see your experience was not perfect, and we are following up with all the necessary departments to ensure a better guest experience in the future. Thank you again for your time and for visiting us. We value our guests' feedback and hope to turn your next visit into a 5-star experience Yours in hospitality, Greeley Rodriguez Hotel Manager

"Great place to stay"

5
12/03/2017

We were in town for a volleyball tournament. Our whole experience went smoothly from check in to check out. It's a very nice place with friendly staff members. We will definitely stay again if we are in the area!

Greeley R, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Hi Valued Guest, Thank you for your review about our property. Your feedback is important to us. I am glad you enjoyed your recent stay. We appreciate your comments about our accommodations. Please keep us in mind for your next getaway when visiting Maumee, OH. Sincerely, Greeley Rodriguez Hotel Manager

"A very nice place to stay"

5
19/11/2016

Great hotel, clean, staff was extremely polite and helpful. Rooms looked beautiful, place well kept up. Highly recommend this hotel for a nights stay. Parking area had plenty of area for parking and the best was well lit. And oh the best part it was quiet and peaceful. Didn't hear and door slamming and water pipes making noise

Amanda K, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Ralph K, Thank you so much for that amazing review. I'm glad you had a nice peaceful night here at the Best Western in Maumee! The staff and I appreciate the time you took to post this review and also that you noticed the cleanliness and how helpful they are. We hope to see you again when your travels bring you back to the Maumee area! Safe travels! Amanda

"ok to stay here"

5
18/11/2016

Modernized and updated. CLEAN ROOMS and a very friendly staff. a cool pool as well as a hot tub for relaxing. Restaurants are very close as well. Conveniently located just minutes off of the highway..

Amanda K, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Timothy, Thank you for the great review! The staff and I appreciate you taking the time to tell the internet world how great we are!!! We hope to see you next time you come to the Maumee area!! Safe Travels, Amanda

"Great place"

5
17/11/2016

I stayed here as a stopping point in my trip. The staff was very nice and helpful. The rooms were clean and comfortable and breakfast was really great. I look forward to staying there on my next trip.

Amanda K, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
jakers16, Thank you so much for the amazing review! I'm happy to hear you had a great stay and that you plan on coming back. The staff and I appreciate the positive feedback! Safe Travels!! Amanda

"Absolutely outstanding!!"

5
14/11/2016

The staff was so welcoming and willing to help me with everything and anything I needed! The room was super clean and the beds were extra comfy! I love the new look they have going. Looking forward to staying again!

Amanda K, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Lexie K, Thank you so much for the amazing review! The staff and I appreciate your kind words and love to hear that our guests had a great experience! We hope to see you again. Safe travels! Amanda

"Great place"

5
14/11/2016

I would definitely recommend this hotel. Staff was friendly, room was brand new and clean. Our daughter loved the pool. A nice Italian restaurant next door. Has everything you would need for a night away.

Amanda K, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you so much for the positive review! I'm happy your daughter enjoyed the pool and that you noticed our cleanliness and positive attitudes. Carrabbas the restaurant next door is amazing and i'm glad to hear you guys had a great stay! Come see us again if your in the Maumee area!

"Great place "

5
14/11/2016

Stayed two weeks ago while visiting friends in the area. Hotel was very clean, newly renovated and beautiful. Modern yet still comfortable. Surprised by the complimentary breakfast with eggs and sausage. Staff was great. Would recommend and stay again when in the area.

Amanda K, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you for the amazing review! My staff and I really appreciate your positive feedback! We hope to see you again when you're back in the Maumee area. Safe travels, Amanda

"Average Hotel"

3
06/11/2016

This hotel I would have to rate as average. Upon arrival, once checked in, my colleague and I, used the side door. The card reader is falling off the wall. When the door went to close behind us the handle fell off onto floor. You can tell this hotel was recently renovated. The room was nice, but when taking a closer look, the attention to detail was not taken. There was splattered paint on the baseboards and light switches. Where the spare toilet paper was, when you took it out, it was as though it was never cleaned after renovation. The toilet seem to run for about 10 seconds every 30 minutes, which became annoying in the evening when trying to sleep. These are not make or break items, but with it being newly renovated I would have expected more. Hopefully now that the renovations are done, the details would fall into place.

Amanda K, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Dear Shaunte, I'm sorry for the problems you endured during your stay. We are working hard on the finishing touches from the renovation. Thank you so much for choosing best western and for bringing these issues to our attention. We hope you come back and give us another chance. Safe Travels! Amanda Knight

"Didn't know BW could be so awesome!!"

5
18/10/2016

This hotel is awesome...at everything! Location is phenomenal, staff is warm and friendly, gym is fully loaded, breakfast is great, rooms are newly renovated and modern...just great! The manager really takes pride in her hotel and does anything she can to make her guest feel welcomed. I'm on week 2 and I haven't been disappointed yet....except they don't get the FX channel.

Michelle W, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Dear Roberyam, Thank you for your positive review! We are thrilled that you enjoyed your stay with us and were impressed with our quality of service. We look forward to seeing you again when you're back in the Maumee area. Safe travels, Amanda

"Excellent Find in Maumee"

5
18/10/2016

I traveled to Toledo twice in two weeks - once with my wife and then again with my 90 yr old mother. I found this Best Western on line and noted the great reviews. It was also competitively priced. I haven't stayed at many Best Westerns, so I wasn't sure what to expect. The front desk staff was courteous and helpful. It has been recently renovated, so everything is new. The rooms are huge, clean and fresh looking. There are adequate electrical plugs for your cell phones, I-pads, etc. The bathrooms are well lit, and some have walk in showers with double shower heads and benches. The complimentary breakfast is great. I had to give this one an excellent rating.

Michelle W, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Dear steve t, Thank you for your positive feedback. We are thrilled that you enjoyed your stay with us and appreciate your compliments on our clean rooms and friendly staff. Thank you for your time and business and we look forward to seeing you again when you return to the Maumee area. Safe travels, Amanda

"Nothing special"

3
18/10/2016

All vending machines empty. Had to go to store late in the night to buy bottled water. No cookies upon arrival. Not because I love cookies but just different from other Best Western hotel. Could not provide water from dining as emergency water to drink.

Michelle W, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Dear Virginia S, I apologize for the negative experience you had during your stay with us. This is not the experience we wish for our guests and I would appreciate the opportunity to make this right with you. Please contact me personally and I would be happy to discuss this with you further. Amanda Knight General Manager

"Best Hotel in the Maumee/Toledo area!"

5
06/10/2016

Absolutely fabulous hotel! Our room was clean, comfortable, spacious, and very tastefully decorated. The lobby and breakfast area had a modern contemporary feel. The furnishings themselves were very chic and up to date. The breakfast offerings were delicious. My children loved the waffles. It was just we needed to get our day off to a good start. Our family also enjoyed the pool and hot tub areas. The chaise lounge chairs were very comfortable to relax on while the kids played. My husband said the jets in the hot tub felt great on his back. The staff were excellent with a quick and courteous check in process. I would recommend this hotel to everyone!

Michelle W, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Dear cannguy, Thank you for your positive feedback. We are thrilled that you enjoyed your stay with us and appreciate your compliments on our clean rooms and friendly staff. Thank you for your time and business and we look forward to seeing you again when you return to the Maumee area. Safe travels, Amanda

"Great customer service!"

5
02/10/2016

This was a great hotel to stay in. Best Western recently acquired to property and they renovated the entire thing. Rooms were very clean and new. Service staff was amazing, very helpful and friendly. There were two restaurants within walking distance. Very safe neighborhood. Plenty of space to park a uhaul or if towing a car. Would stay here again.

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Dear LRen05 Thank you for your positive review! We are thrilled that you enjoyed your stay at our property! Thank you for the compliments on our location.We look forward to seeing you again when your travels bring you back to Maumee. Safe travels, Amanda

"Attentive staff, supplies everything one needs, the hotel was clean and chic, clean rooms "

4
30/09/2016

Definitely will be going back, attentive staff, supples everyone one needs,the hotel was clean and chic, clean rooms, professional friendly accommodating staff. The gym was also a nice and don't forget your swinsuit

Michelle W, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Lori N, Thank you for the positive review, our staff will be thrilled you were so pleased with them. We hope to see you soon!

"Awesome place to stay"

5
30/09/2016

Clean room. Great staff. Pool area is pretty nice and the pool is great temp. The hot tub is also a nice touch. The jets worked wonders on my back! Comfortable atmosphere,would definitely recommend it to anyone!

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you so much for the positive review. I'm pleased to hear you enjoyed the pool and spa. I hope you come back soon!

"Wonderful Experience"

5
29/09/2016

I spent four nights here on a family trip and this is definitely the hotel to stay at. Incredible service, amazing staff, and perfect location. Part of the reason I had a good time was because of my experience at this hotel. I'd definitely recommend the hotel to anyone who's looking to have an amazing time whether its a business or family trip :)

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you for the amazing review. I'm very pleased we were part of the reason you had a great trip!

"Excellent Stay!!!"

5
29/09/2016

I stayed at this hotel with my family. The hotel is very beautiful with a lovely environment. The front desk staff and manager made us feel welcome, when we arrived. They were also very attentive during our stay. The room was very clean, beautiful and neat. Moreover, my children enjoyed the pool and hot tub; it was very clean. Overall, the hotel and the room look spectacular and clean, the staffs and manager are very nice, the breakfast was delicious, and the amenities was awesome. I will definitely recommend this hotel. My family and I enjoyed our stay. And I look forward to stay with my family again!

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Dear mriosgarcia56, Thank you for your positive review! We are thrilled that you enjoyed your stay with us and were impressed with our quality of service. We look forward to seeing you again when you're back in the Maumee area. Safe travels.

"“Can't wait to go back.”"

5
29/09/2016

The staff was very pleasant to deal with and took care of all our requests promptly Hotel was recently remodel. The complimentary breakfast was very good. The area also has plenty of places to eat and grab a beer. Can'

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Dear Nick P, Thank you for your positive review! We are thrilled that you enjoyed your stay at our property! Thank you for the compliments on our location.We look forward to seeing you again when your travels bring you back to Maumee. Safe travels, Amanda

"Best stay ever!!!"

5
29/09/2016

Love this hotel!! I visited with my family and we all enjoyed it. I will always stay at this hotel. It is beautiful with the best staff ever.????The rooms are nice and well stocked (even with slippers). The indoor pool is amazing. Next time I want to stay in one of the rooms overlooking the pool.

"Awesome time "

5
21/09/2016

I had the pleasure of staying at the best western while on my vacation. It was the best experience I had very quiet beautiful time. The breakfast was delicious and on point. The pool was very peaceful fun and also beautiful. The environment around the hotel is very peaceful... Makes you feel comfortable and safe. All in all I will stay at this hotel again when in town definitely lived every minute of it.

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you so much for this amazing review, I'll share it with the staff. They will be very excited to see it. I'm so happy your stay was a great experience! We hope you come back soon!

"Great Hotel"

5
19/09/2016

I really enjoyed my stay here. The hotel had no signs so it was kind of weird. It really felt like a baymont property. The pool area was very nice and the hot tub was very hot as I like it to be. The room was fresh and very well decorated and very clean. I was surprised to find a pair of slippers in my room not what I expect from this level of hotel but I loved them none the less. This is a Great Hotel

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you for the great review. Our signs are scheduled to be up the first week of October. We hope you come back soon!!!

"Incredible REMODEL!"

5
15/09/2016

i had the pleasure of staying at this hotel as I was transitioning to a local restaurant. I knew they were remodeling and I did not know if it was turning into a Major Brand because it was a local hotel at that point. Needless to say, it was your run-of-the-mill hotel feel, no thrills. Let me tell you, THAT HAS ALL CHANGED. The hotel, now a Best Western, is immaculate and run with a "pleasure" attitude that you normally find at J.W. Marriots and high-end Hilton properties. The decor is stunning, beds are extremely comfortable, breakfast is prepared with high quality care, and the staff is always available to meet your needs and expectations. If you are looking for a high-quality, well-priced, well run, and quiet place to catch some sleep; look no further. It's within walking distance to Carrabba's, Bob Evans, and Walt Churchill's Market. BRAVO to the management group for a truly awe-inspiring transformation of this hotel..

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you so much for a wonderful review! We were so glad you had a great stay and loved the renovation. Hope you come back soon.

"Refreshing Surprise "

5
12/09/2016

In route to North Carolina, we stopped at 11:30pm for a much needed rest. We got a 2Q bed room with frig and microwave. The room was spotless and the mattresses extremely comfortable. The basin was outside the toilet and shower and had a wonderful backlit mirror. The only negative was that the bathroom did not have an exhaust fan. Outlets were convenient and plentiful. The staff was warm and welcoming. Breakfast was the typical fare with eggs and waffles, but offered gluten free options upon request. Would definitely stay here when in the area because we had a quiet, restful stay.

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you for your wonderful review...I am proud to say we have the best housekeepers ever as you have pointed out. Please come back when you can stay longer and take advantage of other things we offer like our indoor pool.

"Newly Remodeled"

4
09/09/2016

This was just made into a Best Western about a month ago.We found it by calling Best Western reservations and asking for a hotel near Maumee, Ohio because we are driving home from South Dakota. There is no sign on the Interstate or roads near it, not even a sign on the building. We only found it because it is a big blue building that looks like a hotel.We were pleased with our room. It was clean and comfortable.Everything is new and modern looking. The shower enclosure was nice. There were outlets to plug things in on both night table lamps and there was a 6 outlet one on the desk. There is a Bob Evans next door and other stores and restaurants near by. Breakfast was 7:30-10:30 a.m. Eggs, sausage, waffles, cereal,danish, etc.

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you so much for your great review. We love that you had a nice stay and enjoyed the remodel. There was a delay in getting our new signs up but they will be on the building in a few weeks, thank goodness for the exit signs on the interstate with the logo. Once everyone gets use to seeing the new BW logo they will be more noticeable.

"Great place to stay!!!"

5
06/09/2016

The sign out by the street says Baymont but the motel is now a great Best Western. The signage is not on the building at present but was assured that they are coming shortly. The hotel is very clean and rooms are very quiet. We had a room on the expressway side and did not hear any noise from the freeway. There are plenty of restaurants and shopping nearby. The room had a microwave, refrigerator, iron/and iron board, hair dryer, and a good size flat screen TV. Breakfast area is a little larger than most with a good selection. The pool is enclosed and with chairs and tables in same enclosure as the pool. Customer service is great. We will be staying here again when in area.

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you for a great review! we love being a great Best Western...yes, our signs will be shipped Sept 26 so hopefully installed shortly after. With the weather changing the indoor pool will be great for your next visit...come back soon!

"Very clean and great price"

5
02/09/2016

Stayed with family for 2 nights, very clean and nice hotel. Looks like hotel was recently renovated with great taste and detail. Staff was courteous and friendly.Great location, lots of restaurants close by and good connectivity to free way.Kids enjoyed the indoor pool. For the price this was a great deal, highly recommend and will stay here again whenever I am in this area.

Michelle W, Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you so much for the great review. It is nice to see the details taken with the renovation is noticed by the guests. We enjoyed having your family here and look forward to having you back!

"We will be back!"

5
31/08/2016

Absolutely loved everything about our stay! Not only was it one of the cleanest hotels we have stayed in, the staff was top notch and very welcoming! Breakfast was very yummy and the kids loved the pool.

Michelle W, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you for your review! Please come back...as you know we have an indoor pool so the kids can swim all year.

"Great Service"

5
29/08/2016

I had booked the reservation via the Best Western website. Arriving I was made to feel totally welcomed and the check-in was prompt and front desk staff very accommodating to questions I had about the area. All contact with all of the staff I felt as though I was the most important guest in the hotel. If I have to return to this area, this hotel will be number 1 on my list.

Michelle W, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
WOW...what a great review. I am so glad we impressed you this much...the staff will love reading this. We will continue to strive to impress all our guest like we did you. We love being #1 on your list!

"Most enjoyable stay "

5
27/08/2016

I recently stayed here with my entire family. They employees were very helpful and made our stay even better. The pool/hot tub area was very clean and my children had a blast swimming. The newly remodeled rooms were way above what was expected I slept like a baby. The extended breakfast had so many options everyone in my family was happy. I can not wait to go back threw the area and enjoy all the fun things Toledo has to offer and stay at this amazing hotel.

Joy C, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
I am delighted to hear that you and your family enjoyed your stay with us here at the 100% newly renovated Best Western Toledo South Maumee. Your comments are greatly appreciated. We look forward to your return the next time you are in the Toledo area.

"Love this hotel!!!!!!"

5
25/08/2016

The rooms were beautiful and clean. The staff is so helpful and sweet and make a warm caring atmosphere. My kids loved the pool (they stayed there most of the time) and we all enjoyed the hot fresh breakfast. We love this Best Western and will stay here every time we visit.

Joy C, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
We are delighted to hear that you enjoyed your beautiful and clean room, our heated indoor pool and our hot breakfast. Our staff strives to provide the best in hotel accommodations and excellent guest service. We are looking forward to your next visit at our Best Western Toledo South Maumee location.

"Excellent place to stay!"

5
24/08/2016

I recently stayed at this hotel with my family for the first time. First, I have to say this hotel is and look spectacular! The hotel has been completely renovated including the parking lot, the front lobby, the front desk, the pool area, the sitting area, hallways, the cafeteria room, the restroom, and the bedroom. The pictures that are posted in this page must be old. Not to mention, the hotel is close to restaurants, retail stores and gas stations. Next, the staffs and the manager as well, were very professional and polite. They work together to provide the best services level to the customers' satisfaction. In addition, the room services was wonderful. Overall, the hotel is very nice, clean and modern. In the bedroom, everything was new, clean and nice. Also, there's plenty of parking spaces and is free. The staffs and manager made sure we felt welcome and we were taking good care during our stay. My family and I enjoyed our stayed in the hotel; the children enjoyed the clean swimming pool. Therefore, I would definitely recommend the hotel to my family and friends. It was a pleasure to stay at this hotel!

Joy C, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
We are excited to hear that you enjoyed your stay here with us at the newly renovated Best Western Toledo South Maumee location. Our guest's experience at our hotel is our #1 priority. Our team here takes pride in offering the best in hotel accommodations and service. We appreciate your feedback and look forward to your next visit with us.

"Weekend in Toledo"

5
12/08/2016

Excellent hotel experience. Comfortable rooms & bed. Beautiful TV. The staff was very attentive. Very conveniently located. Great value for the price. Nice pool & hot tub. Good exercise room. This hotel is undergoing a beautiful transformation/ renovation. I would definitely stay here again. It is ridiculous that TripAdvisor mandates that you include 200 characters in the review. Now I am just making stuff up so that this will be posted because this was a good place to stay.

Joy C, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
I am delighted to hear that you enjoyed your stay with us at the Best Western Toledo South Maumee location. Our 100% renovation is now complete. Our staff works to continuously provide the best in guest service and accommodations. Thank you for your wonderful comments and we look forward to seeing you again on your next visit to the Toledo/Maumee area.

"Reasonable"

4
27/04/2016

I was in Maumee for one night. Clean and had an issue with a lamp in which they resolved right away. Cheap and very quiet. I will come her again. Plus side there is a Carrabas within walking distance. The place has a pool and jacuzzi suites. Staff very friendly.

Joy C, General Manager at BEST WESTERN Toledo South Maumee, responded to this review
Thank you for your comments regarding your stay with us. Come visit us and see the changes as we just went through a 100% renovation and we are now a Best Western.

"Pro's and Con's.."

3
08/02/2016

Decent price for a jacuzzi/executive suite that close to Fallen Timbers shopping center and the Toledo Zoo... However, we could smell hints of weed throughout the hotel, there was a large insect on the ceiling of our room, the breakfast was limited, and we were awakened by kids downstairs at the pool at 7:00 AM.

"hotel review"

4
24/09/2015

We stayed here for 2 nights, at the time of booking we were little skeptical as we always stay at chain of hotels but we were pleasantly surprised with our experience at Heritage Inn. Rates were extremely competitive, very clean and comfortable rooms. Staff was very friendly and helpful.Great location near freeway and lots of restaurants and stores like kroger etc. Complimentary breakfast made our stay more pleasant and kids enjoyed the pool. We learned that it's under new management and they improving it further with new carpets, furniture and amenities. We will certainly stay here again and recommend others.

"Great hotel great price"

4
18/09/2015

Me and my family enjoy the stay room were clean. pool was nice and clean we had a great breakfast and we enjoy the location of our hotel. when we checked in staff were great. i would stay recommended everyone to stay at this location.

"You would be better off sleeping in your car.."

1
22/06/2015

Now where do I begin...I pulled in and it looked like the place was shut down. Islands in the parking lot were full of weeds bigger than me (5'6). I walked in, got my key cards, proceeded to room. The side door to the hotel had no lock to it nor had a key card swipe mechanism. It was held together by painter's tape. The elevator had a strange smell to it, the floor reeked of cigarette smoke even though it was a non smoking floor. The room was passable, you had to squeeze to get into the bathroom though. The room had a 27 inch tube tv(modernize!) Could of used more pillows on the bed. The free wifi barely worked, kept kicking you off. The next morning at breakfast they didnt have butter offered anywhere, The kicker is after breakfast my children were ready to go to the pool because the sign posted on the pillar in the pool area said opens at 8am. We go down, the lady at the desk says her manager told her to not open the pool until 9. What? We reasoned with her that the sign said 8, she said she knows, but can't open until 9 because her manager said so and she would get yelled at if she opens it any earlier. Very very poor execution there manager person. Needless to say, I wouldn't recommend this place to my worst enemy. Total letdown,