The Barn Hotel & Spa, Sure Hotel Collection by BW, Marston

We booked a Superior room, joke or what, dirty stained carpets, leaking cold tap in bathroom, fan sounded like a moped revving up. Skylight windows frame once opened were filthy. Badly stained divans and mattresses stored along the fire exit corridor, these were marked with Room 1007 and that's where they finally ended up. Our bed, the balance was stapled to it! fire exit door was rotten and you could see daylight. Painters in Mai ground floor corridor, no warning signs painting in progress or wet paint. Then left unattended on the floor, assumeT break time. Spa tired. Didn't use it. The linen and towels were spotless and the breakfast was ok

David H, General Manager at The Barn Hotel & Spa, responded to this review
I am very sorry that you stay with us was not an enjoyable one and we appreciate your feedback Beds are obviously not stored in corridors, they were waiting to be moved to a room as you have put in your review. The majority of our beds are only a year old and they do get marked unfortunately. Valances are connected to beds by velcro and should not be stapled on, I will certainly look into this. Sadly as the skylights are so high we are unable to clean them as often as we would like. We have numerous signs out when painting and I am sorry that these were not obvious to you, we are very vigilant when we are refurbishing areas of the hotel. I am aware that the fire door is damaged and this is on order to be be replaced. It is disappointing we were not given the opportunity to address your concerns at the time as we would have been more than happy to discuss and relocate you had we have known. We have over 100 bedrooms and I am sure that we could have found one that made your stay an enjoyable one. It is disappointing to see that all your reviews you have posted are poor ones, it is as important to hospitality venues that reviewers do not simply use review sites to point out our failings but to give praise and motivation too. We appreciate feedback as it's great to hear good comments and also when we fail to live up to expectations it is useful so we learn from the mistakes we make and ensure they don't happen again.

En route south from Leeds we stopped off for short break and a bar lunch before setting off again to London, it is just a short distance off the A1. We highly recommend the Olde Barn as an Ideal venue for a stop over.

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for your kind review we really appreciate your kind comments. We hope to see you again soon on route to London.

Firstly, I would say all the staff were very nice. Check-in was haphazard - not recorded that we'd paid for breakfast and we'd be allocated a twin room instead of double. Both sorted speedily. However, the shower had no water pressure- my husband lathered up but couldn't get enough water out to rinse! We both had to take baths, which isn't eco-friendly or what we like. The biggest beef is that, after being out all day and wanting a quiet evening eating I'm the hotel was totally overwhelmed by a coach party and/or private function and told us food would not be available for guests until much later, when they'd catered for that. We then had to drive to a nearby village where we were lucky enough to find a pub that served food. It's really not acceptable to sideline your guests in that way - if you have got a lot of people coming then plan and prepare for it!

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for your review. The kitchen was not overwhelmed we just stopped taking bookings for a short period of time while a group was dining. This is so we can ensure that guests dining in the restaurant are not waiting for meals and they are served to a good standard. I am sure you appreciate it is better to stop service and be transparent with our guests as opposed to taking bookings at a time when we simply can not cater for them. We do advice before arrival and ask at check in to make a dinner reservation as our restaurant is very popular and does get fully booked. We did know we would be busy and were prepared for it and hence why the diary was closed for a period of time, sadly the time you wished to dine. I am sorry that the shower was not operating correctly and we will look into this issue. The room allocated can be either a double or twin and I am sorry the housekeeping team had prepared it as a twin. Looking at the booking it does state breakfast so I am not sure why you were advised that this was not the case and I will ask my Front Office Manager to address this with the receptionist who checked you in. We appreciate your kind comments with regards our team and the room and I do hope that you would consider visiting us once again.

Room nice and manager was very helpful as were the staff. However despite being guests the kitchen was apparently overwhelmed and we could not eat there in the evening. We had to drive around to find somewhere to eat. We could not relax and it spoilt the trip. Also extraction fan in bathroom didn't work

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for your review and I am sorry that you were left disappointed. The kitchen was not overwhelmed we just stopped taking bookings for a short period of time while a group was dining. This is so we can ensure that guests dining in the restaurant are not waiting for meals and they are served to a good standard. I am sure you appreciate it is better to stop service and be transparent with our guests as opposed to taking bookings at a time when we simply can not cater for them. We do advice before arrival and ask at check in to make a dinner reservation as our restaurant is very popular and does get fully booked. I am sorry that the extraction fan was not working in your room, this has now been replaced. We appreciate your kind comments with regards our team and the room and I do hope that you would consider visiting us once again.

Very convenient and great spot for relaxing. Meeting up with family who are close by. Excellent facilities, room clean and functional. Relaxed atmosphere through out out stay. Staff very attentive even when bar got extremely busy on the second evening our stay.

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for taking the time to review us and I am delighted that you had a great relaxing stay with us. Its lovely read that the staff gave great customer service even when busy and the atmosphere was nice and relaxing for your family break. I hope that we will see you again in the near future.

The hotel and the staff really nice..if your on a coach trip eating bed breakfast evening meal…be prepared to be disappointed or pay more and eat in the main restaurant because the food you pay for on your coach trip is poor at best.

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for your review and I am pleased that you found the hotel and staff nice. Unfortunately as a coach guest the menu's are arranged with the coach operator in advance and there is a more limited choice as opposed to arriving independently when you can dine from the full restaurant menu. The coach dinners do change nightly and offers a choice of three options on each course. We try and put on mixed menus and catering for everyone's tastes and I am sorry to read that this was not to your liking.

We stayed here to save driving to Lincolnshire and back in the same day due to the amount of roadworks on the A1 & M62. We were very pleased we chose the Olde Barn Hotel. The room was spacious and clean, the bed was comfortable. Nice to be able to have a swim and a sauna after check in prior to our evening meal. The restaurant doesn't claim to be a “fine dining” experience, however our meal was a good homely meal which we enjoyed. A late checkout (11am) allowed us to have another swim and sauna. The breakfast we found very good. The bar wasn't the cheapest I've experienced in hotels infact at over £20 for a double whisky and a double gin, I feel is quite expensive…The staff were great and well informed, courteous and friendly. We would definitely stay here again.

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for taking the time to share your feedback about your recent stay at The Barn Hotel & Spa. I'm thrilled to hear that you had a positive experience with us and that we were able to provide a comfortable and convenient stay. I'm pleased to hear that you found your room spacious and clean, and that the bed was comfortable for a good night's sleep. It's great that you had the opportunity to relax in the pool and sauna before your evening meal, and that you enjoyed the homely meal in our restaurant. It's great to know that you found our staff to be well-informed, courteous, and friendly. Providing excellent customer service is a top priority for us, and I'm delighted that our team met your expectations. We look forward to welcoming you back to the Hotel in the future. If you have any further suggestions or comments, please don't hesitate to share them with us. Your feedback is invaluable as we continue to improve our services. Safe travels!

We went as part of a coach party (Crusader, who are very good, in my opinion). We were given our keys (along with tea/coffee/biscuits) upon arrival very efficiently. Our room was very spacious and inviting, clean and no problems. The staff were all very helpful. We enjoyed a Murder Mystery event along with our dinner which was great fun and very well performed by the 4 actors involved. The dinner itself could have been hotter, but then we must understand that they were catering for 3 coachloads in the dining room, so we can forgive that. I have to say I wasn't impressed with the breakfast, but that is the only downside. Otherwise, a very nice hotel and we had a good time.

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for your detailed feedback about your recent stay with us. We're thrilled to hear that you had an overall positive experience as part of the coach party with Crusader. It's great to know that you found our check-in process efficient and that your room met your expectations in terms of cleanliness and comfort. We're glad that you enjoyed the Murder Mystery event and found the actors' performance to be engaging and fun. We do apologize for any inconvenience caused by the temperature of the dinner. We understand that catering for a large number of guests can be challenging, and we appreciate your understanding in this matter. Your feedback regarding breakfast is duly noted. We're always striving to improve our services, and your comments will help us assess and enhance the breakfast experience for all our guests. We recently purchased new serving units for breakfast, they look great but sadly can not retain temperature when they are left open. I have today ordered new serving units that will stop the issue of losing heat when served. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. Your insights are valuable to us as we continue to provide excellent experiences to our guests.

Dolly Parton what a night! Organised a surprise break for a friend and it was amazing. The food was delicious, the staff efficient and Dolly Parton utterly brilliant. Would definitely book to see her again and other acts!

David H, General Manager at The Barn Hotel & Spa, responded to this review
I'm delighted to hear that you organized a surprise break for your friend and that it turned out to be amazing! Our team works hard to create memorable experiences, and I'm glad to know that the food, staff, and entertainment all contributed to a wonderful time. It's fantastic that you enjoyed Dolly Parton's performance. We strive to bring in top-notch acts to provide our guests with outstanding entertainment. Thank you for considering us for future bookings and for mentioning your interest in seeing other acts as well. We have future tributes this year including Robbie Williams, George Michael, Michael Buble, Abba, Cher and Michael Jackson although some are sold out hopefully there is one that you may like as we would love to see you back at The Barn Hotel & Spa again.

Slow dining room service of 2 hrs for evening meal on an evening that was definitely not busy. Bathroom had tap which comes off in your hand and cleaner only puts back but does not repair and same with shower gel dispenser which was split

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for your review. I have written to you directly to address the issues you kindly highlighted to me personally. As you are aware I have addressed the issue you kindly highlighted and spoken to my team so that room faults are corrected immediately and before our rooms are let. I do hope that you are able to take up the offer given and allow us the opportunity to restore your faith in us as we look forward to welcoming you back in the future.

Despite having an absolute terrible previous stay and big conversation with manager requesting us to give them another chance to show us the proper hotel we decided to give them a chance what a big mistake having booked a specific room a month ahead and filled in e mailed forms we arrived and was giver the room key which didn't work they then gave us another electronic key which worked only to find another couple inthe room don't forget this is appeasing us after loads of problems last. time we arrived for pre booked dinner after finding another room to find we were the third couple this had happened to despite two managers on reception what a joke the food was warm and the steak a bit of meat on grizzle instead of the other way round we had that and went to bed nexst the breakfast was cold nexst morning mostly inedible the girl said they were going to spend money ot needs decent chefs and hot plates for a start decided to eat in the bar which was quite busy so sat by partition by kichen advise don't sit there if you can't stand filthy language by the kichen staff the meal was just about edible and warm and that being right by the kichen I can only say this whole episode after being asked to give them another chance after the disaster last Time see my previous review we stayed on our way to a Mablethorpe bed and breakfast who there management could do with lessons from this place is an absolute nightmare they should refund my payment and thank god I STAYED in this disaster of a place if you stay you will get what you deserve as the managers rush off to go into hiding good luck I warned you.

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for your review. Previously you experienced bad language by other guests, poor steak, room issues and commented on poor management so it is disheartening to hear that these were once again the issues you have highlighted. I very sorry that once again we did not meet your expectations. Sadly you have never made direct contact with me personally and it is frustrating to read your review about my management ability. I have 35 years experience in this industry and pride myself on the customer service my team give and I can only appologies for the poor experience you have had with us. Although like every operation we have issues from time to time your experience is certainly not typical of our many guests who stay with us. Social media platforms can be used to embellish issues and sadly happy guests do not post as often as unhappy guests. We have had 3,100 reviews in 10 years and that is how many guests actually stay with us every 60 days. I am very sorry that you once again you did not speak to any of my team whilst with us or written to us to give us the opportunity to respond privately. It is always sad that in the modern world we have lost the ability to communicate and address issues personally and professionally. Clearly we are not the hotel for you and I do hope that your future hotel stays are more to your liking.

Not really sure where to start! Booked in for our stay in a ‘Superior' room - well it was far from that & nothing like the write up! The room was dismal to say the least. Our ordinal room was so bad we asked to be moved. Unfortunately the 2nd room was just as appalling. This really is a FILTHY hotel & needs to be brought up to at least a basic standard. There was mould around the bath, the mattress had massive urine stains & & everything is just old & extremely grubby. The restaurant was full of flies, which were everywhere, even at breakfast they were all over the food. We had a deal for 2 nights all pre-paid, but we could not spend a second night in this awful place, so we left the following morning even though we'd paid. It is so bad that we chose to lose the money rather than stay. Externally at first glance it seems ok, but that's it. The carpets everywhere are held together with tape every couple of feet. A coach driver was chatting to us when we arrived & we're booking in as he was waiting to book his coach party in also. The next morning we saw him again & he said he was going to tell his company that they need to find another hotel!! That's how bad this place is. Don't waste you're hard earned money as it is atrocious.

David H, General Manager at The Barn Hotel & Spa, responded to this review
It is disappointing to see that all your reviews posted are 1* and that you have frequently encountered poor standards and customer service. I am aware that you did not like the initial room and the team promptly upgraded you to our bridal suite. On inspecting the room today I found no issues with the grouting in the bathroom that boasts a jacuzzi bath and a walk in shower. I also removed the duvet, bed sheet and mattress protector to inspect the mattress and there is a very small stain which is at the bottom of the bed and quite clearly a tea stain and not urine. It is only fair to say that we score 9 out of 10 for cleanliness and that your findings contrary to the majority of our feedback. I have to agree that the furnishings in this room are older in style and not to everyone's taste. Although we are in the country and near fields we do not see significant fly activity. The restaurant is not near the main entrance and I did not see any flies at all today so I am at a loss as to your findings of the area being full of flies. Should this ever be the case we are contracted with a company who can deal with this situation. Part of the hall way carpet was held with tape for a short period of time for health and safety reasons awaiting the delivery of a carpet cover strip that has now been fitted. It certainly looked unsightly until this was fitted but as it was a trip hazard we had to correct this with tape initially. I am pleased to say that I also spoke to the coach driver on their departure on Thursday, as we always do for feedback, and the tour had a lovely 4 nights break with us. I am not aware of any issues on the first night but it was clearly dealt with to everyone's satisfaction. Our group on deal offers amazing value at £179 for two nights including dinner, breakfast and full use of our leisure Spa and I am disappointed we were unable to offer a solution that meant you stayed two nights and the opportunity to restore your faith in us. Trip advisor is a fantastic tool for people to give feedback, although we do appreciate the opportunity to address them at the time of the issues. This said, negative feedback does help business's learn from poor experiences and make improvements but it is also really motivating to see the success stories too.

We have stayed here many times and have always had an enjoyable stay. We asked for a walk in shower as my Mom has replacement joints and we had a walk in shower and a bath. The breakfast was excellent- good quality ingredients and very well cooked !! We will be back as we have enjoyed several murder/ mystery overnight stays.

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you so much for your kind words and continued support! We're delighted to hear that you've had enjoyable stays with us in the past. It's great to know that the walk-in shower arrangement worked well for your mom's needs, and we're pleased that the breakfast met your expectations with its quality and preparation. We're thrilled that you've had a positive experience with our murder/mystery overnight stays as well. It's wonderful to have guests like you who appreciate the unique offerings we provide. We look forward to welcoming you back for more memorable stays in the future. If there's anything specific you'd like to see or any special arrangements you'd like to make for your next visit, please don't hesitate to let us know. Your feedback is invaluable in ensuring we continue to provide exceptional experiences.

this is the third stay my husband and I have made through travelzoo - we are particularly impressed with the quality of the disabled room especially the bathroom breakfast and dinner were both fine the stay was good value for money

David H, General Manager at The Barn Hotel & Spa, responded to this review
As a regular guest with us it is great to hear that we continue to deliver great service and value. We really appreciate your feedback and look forward to welcoming you on your 4th visit in the future.

We went for the night on a fizz and afternoon tea deal. Afternoon tea was lovely and Jenna's friendly personality when she kept topping us up was the icing on the cake! Fabulous facial each…thank you Liv. I suppose if there was any constructive criticism to give it would be that the room could do with modernising as could the pool and jacuzzi. Breakfast was good and overall we enjoyed our stay very much.

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for taking the time to review us and I am delighted that your stay was an enjoyable one. Its great to hear that your afternoon tea was enjoyable and Jenna kept you topped up with fizz and that Liv gave you a fab facial. We hope to see you again the near future.

We as a couple have stayed here many times and always enjoy our stay, pleasent staff, room allocated was what we requested,lovely view, bed comfy, nice and clean as always, swim, sauna , steam and jacuzzi all working, as we come on a 1 night stay with evening meal and breakfast included in the price we ate in the bar , this is where we were disappointed, the food was just not up to par, not sure if this is because they were very busy with a murder mysystery night , we went down to eat at 6.30pm to try and not hit the busy time , first our order was messed up, mistakes are made I understand , this was quickly sorted by the bar man, was charged for chilly beef but didnt get it, the garlic bread was burnt , the gammon steak was tough, the fish was so thin it was like just eating batter,the chips were cold and overcooked the bar man /waiter couldnot apoligise enough to the point where I felt sorry for him, the dessert was great! so we left with a smile but to be honest if the meal was not included in the price for my stay I wouldnot of paid , we have stayed here lots of times and this is the first time we have encountered low quality food like this, maybe the chef was having an off day !

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for sharing your valuable feedback regarding your recent stay. We truly appreciate your continued loyalty as returning guests and are pleased to hear that you've generally enjoyed your stays with us. However, we deeply regret that your dining experience in the bar did not meet your expectations on this occasion. We sincerely apologize for the lapses in the quality of the food and the overall service you received. Your detailed account of the issues you encountered is extremely helpful for us to address and improve upon. We take your concerns seriously and will be thoroughly investigating the reasons behind the subpar food quality and service that you experienced. It's possible that the busy event may have had an impact, but that should not excuse the discrepancies you faced. Rest assured, we will be reviewing our procedures and making the necessary adjustments to ensure this does not happen again in the future. We understand the importance of providing consistent and high-quality dining experiences for our guests, and we're committed to restoring your confidence in our culinary offerings. We genuinely appreciate your feedback, and we hope that you'll give us another opportunity to exceed your expectations during your next visit. If there's anything else you'd like to discuss or if you have any further comments, please feel free to contact us directly.

Excellent evening with friendly actors and a good honest meal. Drinks were a little pricey but didn't go to get drunk!. Leisure facilities were good too and enjoyed some time in the pool, steam room and sauna. Comfortable bed and spacious room.. Room was very warm but fan provided.

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an excellent evening during our murder mystery event and that you enjoyed the friendly interactions with our actors. It's great to know that you found the meal to be satisfying. We're glad you had the chance to take advantage of our leisure facilities and that you had a relaxing time in the pool, steam room, and sauna. Your feedback about the pricing of drinks is noted, and we appreciate your understanding that our focus is on providing a quality experience rather than promoting excessive drinking. We're pleased that you found your room comfortable and spacious, and we're glad that the provided fan helped regulate the temperature to your liking. Your comfort is our priority. Thank you for choosing to stay with us, and we hope to welcome you back again in the future. If you have any further comments or suggestions, please feel free to share. Your feedback is instrumental in helping us continually enhance the experiences we offer to our valued guests.

I spent 4 nights here this week with a coach party. The best thing about the hotel is the staff. Nothing too much trouble. Couldn't fault them. Apart from that, it was very poor. The food was barely passable. Distinct lack of choice and very few vegetables. Lucky if you got 6 beans. Usually not hot. Very slow service. My room didn't have a light next to the bed, so I had to leave the bathroom light on all night with the door open a crack, as I was worried about getting up in the night. Very poor mattress and hard pillows. The bathroom was good but rest of room quite shabby. For the price paid, it was poor value.

First of all want to say the staff were amazing and very attentive. There was a mix up with our booking on arrival where they appeared to have double booked our room, and although you don't expect this and it was an inconvenience, the staff could not be more apologetic and dealt with it quickly and professionally. Ample parking, however with the pub being busy and also using the car park, just be prepared to walk a little way. We felt the room was very basic and small, very bland and only had a bedside table on one side of the bed, the other was so close to the wall there was nothing. No plugs near the bed either, so phones etc have to be charged at the other side of the room. Even then there was only one plug socket available as we had to have the fan plugged in to the other due to the room being so hot. Their is no air conditioning at this hotel, however they did provide fans to try to cool the room down, just unfortunately still remained very hot. The bathroom was okay, again very basic and some mould etc about but was functional. We did have a relatively good night sleep, bed was a little firm for our liking but we know everyone is different! The full English breakfast was nice, but this was extra money. My partner also felt some of his sausages tasted a bit ‘off'. Again, when we informed staff this was dealt with professionally straight away. Overall, I think we expected more for the money as it was supposed to be a ‘deluxe' room and didn't really feel this way. Think for the price of the stay we just expected something a little more.

Very dated. Definitely not 'luxurious' as stated in hotel info. Felt unclean staying there. Stains on bed mattress as protector not wide enough for bed. Flies on food in dining room, particularly on buffet breakfast items, including the hot food. Paid for two nights but left after only one night. Wouldn't recommend.

David H, General Manager at The Barn Hotel & Spa, responded to this review
I am sorry to read your review and it is disappointing that you did not give us the opportunity to address your issues whilst staying with us as we would have happily looked at offering an alternative room. We are located in the countryside and as such insects do enter the building which we can sadly can not control however all our hot food is served from gastronomes that have lids. We are unfortunately unable to stop flies although the doors are not left open during breakfast and the room is not located near an entrances. We are constantly replacing beds and they all are protected by a mattress protector and I am sorry that the wrong size had been fitted to your bed. We score very high scores for cleanliness so we are certainly not unclean but I fully understand your reasoning. We appreciate your feedback.

Not worth the price! Old fashioned decor, extremely uncomfortable bed (was told in the morning mattresses were new) I very much doubt that. Spa not open for bookings and pool nothing like pic on website. Decent evening meal but wine bottle not opened or offered to try it, asked for soda water and was brought it in a pint glass! Very poor breakfast, not good produce and very poor presentation. Would seriously reconsider your staff, a smile in the restaurant would have been nice

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for your review and I am sorry that your stay did not meet your expectations. Our Spa treatments do sell out and we do advice to book before arrival and I am sorry that you were unable to book a treatment. The pictures on our website have been taken recently and the pool looks as it does today, its a 15 meter heated pool and we also have a jacuzzi, steam room, sauna and gymnasium. We have replaced a number of beds and I am sorry that the mattress was not to your liking, obviously this is very much personal preference. I am very sorry that the drink service was not to our usual standard and I will certainly address this with the Bars Manger but pleased your meal was an enjoyable experience. We have 103 bedrooms and some are older than others and had the team been made aware we would have certainly looked at allocating an alternative room that may have been more to your liking. It is disappointing to read that you did not receive the typical high standard of customer service from my team in the restaurant. We appreciate your feedback and will look to address the points you have made.

Me and my friends spend the night at the mystery murdered event, it was a great experience we loved it, food was excellent, stuff was very helpful, rooms was clean, I would definitely coming here again.

David H, General Manager at The Barn Hotel & Spa, responded to this review
Thank you for taking the time to review us and I am delighted that your stay was an enjoyable one and you enjoyed our murder mystery night. We hope to see again in the future. and your feedback is really appreciated by my team and I.

We had a wonderful family lunch together in the Newton Suite. Everything came together smoothly from my first contact with Jane to discuss dates, venue and menus. The hotel location - in rural peace but with easy access to the A1 - was ideal. The facilities - ample parking, special room rates for guests staying over and the spa at their disposal - were ideal. The choice of options for the final menu was wide enough to meet the needs of all of the guests, including a range of dietary requirements, and they were all very pleased with their meals. The quality of the roast beef and the delicious desserts (lemon tart and Eton mess) were particularly praised! The Newton Suite was the ideal size for us, with room for tables to display family trees and 150 years-worth of photographs, as well as three celebration cakes. The direct access to a private outside space with seating, tables and parasols was a real bonus when the afternoon proved fine. But what was really special was the warmth of the welcome and the friendly professionalism of the staff who made it all possible, both in the run up to the event and on the day itself. We'll be happy to return the next time we have a reason to celebrate together, and might well do so again even if we can't find any such excuse!

A good hotel. Super large parking where in my case I could park opposite my room, impecably clean, well priced bar drink and food, just off A1, excellent staff, etc. My only 'fault' was that sound proofing between rooms wasn't great. However I would absolutely stay again.

I stayed here last Wednesday for £95 for the one night, the room was super outdated old beach wood furniture and a small tv with a broken remote, the only good side was the bathroom which I would guess it's the only money the hotel has had spent on it in the last 10 years, really lovely wash room and big open walk in shower. The spa is not really a spa it's an old 15m swimming pool with a nice sauna and steam room. The changing rooms are a disgrace could not change the temperature on the first 2 showers I tried, all the bathroom sealant and grout was all black and mouldy and coming away. The gym is like something out of the 1970's

David H, General Manager at The Olde Barn Hotel & Spa, responded to this review
Thank you for taking the time to review us and I am sorry that your expectations were not met. We have invested substantially in the hotel over the years and this is on going. Our bedrooms do vary in style and are cleaned to a high standard and is disappointing it was not to your personal liking. On a positive I am pleased that the bathroom met with your approval. All our tvs are at least 32" and we have spare remotes should one break. We have a large 15 meter pool, sauna, steam room and jacuzzi and the gym has 30 pieces of equipment that is free to use as a hotel resident. I am not sure why you felt it was dated and most of the equipment was not even invented in the 70's. We are not a David Lloyds facility that has large investment due to substantial memberships fees, although we do have over 450 private members and the pictures on our website are a true refection of what we have to offer. Our showers are in need of replacement and these are due to be replaced later this year and I am sorry the showers were operating as they should when you stayed. Local 4* Spa hotels are over £100 more per night than ourselves but I suspect would have met your expectations.

Stayed for a murder mystery evening which was very well done - who did it was ridiculous and made no sense but we had a great laugh. The drinks prices are shocking. We expected a mark up but these prices belong in Harrods not a Best Western near Grantham. If you are staying here take your own drinks with you if you are to have any chance of leaving satisfied. Everything else is band average and what I would expect from a Best Western and the cost of the visit was very reasonable. It's just the drink prices today have left a very sour taste

David H, General Manager at The Olde Barn Hotel & Spa, responded to this review
Thank you for taking the time to review us and it is disappointing you have rated us as poor simply as you perceived our drinks to be expensive. Our price reflect that we are a hotel as opposed to a pub and our prices mirror the charges of other three star hotels in the local area. I am pleased that you enjoyed the murder mystery event but obviously disappointed that you have focused on this as opposed to the good value stay and the fact you had a good time whilst with us.

My wife and I enjoyed a lovely relaxing stay. Made use of the spa area, pool was excellent. Rooms are very clean, comfortable, well equipped and had a great night's sleep sandwiched between a lovely dinner and excellent breakfast. The staff are polite, helpful and focused. The owners of the property should be be proud of their staff here and consequently the hotel itself. They ensure that it's very clean and welcoming.

David H, General Manager at The Olde Barn Hotel & Spa, responded to this review
Thank you for taking the time to share your wonderful experience at our hotel. I am thrilled to hear that you and your wife had a lovely and relaxing stay with us. We are delighted that you made use of our spa area and enjoyed the excellent pool facilities. Our team takes pride in maintaining a clean and comfortable environment for our guests to unwind and enjoy their time with us. It's especially heartening to know that you found the rooms to be clean, comfortable, and well-equipped, providing you with a great night's sleep. We strive to create a home away from home experience for our guests, and your positive feedback reassures us that we are on the right track. I will personally pass on your compliments to our staff. It means a lot to them that their efforts to be polite, helpful, and focused have been recognized and appreciated. They are truly the backbone of our hotel, and we're proud to have such dedicated and caring team members. Your kind words about the cleanliness and welcoming atmosphere of our hotel are greatly appreciated. We always aim to exceed our guests' expectations, and it's fantastic to hear that we succeeded in providing you with a memorable stay. Should your future plans bring you back to the area, we would love to welcome you and your wife once again for another enjoyable experience. If there's anything else we can do to enhance your stay further, please don't hesitate to let us know. Thank you for choosing our hotel, and we hope to see you again soon!

The rooms are ok decent size, nowhere to put toiletries in shower plus very small shower screens, floor is swimming in water. The cooked breakfast was poor - the bacon looked as if it had been steamed or boiled, The food containers had hinged lids which when lifted dripped lots of moisture onto the food - horrible! The evening meals were acceptable. The staff were the best part of this hotel very pleasant and helpful

Dated hotel needs painting in and out, beds were awful not premier inn standard and for a spa shocking and the food was worse than a transport cafe, powdery chicken currys from iceland and breakfast rank and luke warm, not worth the payment..

The reception & sitting room is nicely decorated but the rest of the hotel is in need of an upgrade & redecorating. Staff friendly & helpful. Bed not comfy I could feel springs. A more varied menu would be better & changed each night.

Although food was ok breakfast was a shambles had to ask for bowls bread apple juice and napkins to lift very hot plates on one day we returned to our room and the door had been left open by the housekeeper luckily nothing taken as purse I pad and valuables in room

Lovely hotel, lovely spacious room. The staff are lovely and really helpful. My only complaint was the music in the dining room. ( hence the 4 stars) There was only one tune! It was a piano tune which played on repeat every 3 minutes, so after and hour and a half having our dinner it must have played over and over at least 30 times. I was with a party and everyone was complaining about it. When I asked the staff and assistant manager if it could be changed or turned down I was told they weren't allowed to and we had to more or less put up with it. As we were staying for 4 night you can imagine how irritating it was when it played twice a day at dinner and then again at breakfast!

We did not get off to a good start when our room was at the very end of the corridor, as far away from reception as it was possible to get, and the key didn't work. However, the room, when we did get inside, was spacious and comfortable, with bath and shower. Being so far away from the hotel amenities did mean that it was quiet! Dinner was average, with poor service. Breakfast was also adequate.

David H, General Manager at The Olde Barn Hotel & Spa, responded to this review
Thank you for your feedback, I am sorry your bedroom key did not initially work. We do have bedrooms located close to the bar, restaurant and reception and should you stay with us again please request one of these rooms at the time of booking. It is disappointing to read your comments on the food and service as we normally receive very positive feedback for both. I hope that we will be able to welcome you back in the future so you can enjoy a superior experience with us.

We've just this minute returned from a relaxing few nights stay at The Olde Barn and had a fantastic time. Very easy to locate, just a mile off the A1 north of Grantham, on the Toll bar road to Marston village - no problem. Plenty of parking in front and at the rear of the hotel reception. On arrival we had a very friendly and efficient check in, so getting our room key was a speedy affair. (first thumbs up!) Our room (a standard one) was very spacious and nicely laid out, with all you'd expect from such. The bed was very comfy and the bathroom had an excellent shower. (thumbs up number 2) In the health centre there is a good sized swimming pool, a sauna, a steamroom and jaccuzzi pool We used all multiple times (as you do) and enjoyed the relaxation. It was never over-full so all the more enjoyable. There is also a well equipped gym, which we also took advantage of. There are two rooms of gym equipment (weights/ machines (treadmill, bikes etc etc), as well as a room for mat exercises/classes etc. A fantastic little gym. Also in the health centre is an area for treatments (massages etc). I did book a treatment at the last minute as they had some free slots, and it was amazingly good. (Liv, you have magic hands!). All in all a lovely health centre (another thumbs up) The food - wow!! The evening meal in the restaurant (set meal with a few choices) was incredibly tasty. The portions were good (especially the cod) and the food itself was superb. (if you're ever there and get a chance to try the "spiced panna cotta" don't hesitate - it is to die for!) Second night we ate in the bar area - just as fantastic in there too. Great sized portions of delicious food. The breakfast was the usual buffet affair, with juices, fruits and cereals, cooked and toast. All you'd normally expect to find. No complaints whatsoever - loved the eating! (another thumbs up). So I must mention the staff. They were some of the friendliest and most helpful staff we've ever come accross. (Lexi, you are a star). They were always on hand to help, from reception right through, from the restaurant, the bar, the health centre, the cleaning staff and the kitchen. Top marks to all of you. (two thumbs up this time). So thanks to all at the Olde Barn Hotel. We had a lovely, relaxing few days, and now we know where you are, we shall be back. Thank you!

David H, General Manager at The Olde Barn Hotel & Spa, responded to this review
Thank you for taking the time to give us a detailed review of your recent stay and for your kind comments. We appreciate all feedback but it is always great to hear when someone has enjoyed all aspects of their stay. It is especially good to know that the team did a great job as we pride ourselves on offering friendly service. We look forward to being able to welcome back in the near future.

Had a very good weekend at this hotel. We have stayed here before with another couple, about 2/3 years ago. The breakfast buffet is now in a different position as last time. We think it was better before. It is now in a draughty place near the doorway, ,also there was a fan blowing over the buffet, the food could have been hotter. We had an evening meal on the Saturday night night but the service was a bit too long, needs to be a bit quicker., but we would still come again.

David H, General Manager at The Olde Barn Hotel & Spa, responded to this review
Thank you for your comments, all feedback is valuable and we will review the points you raised. I am pleased you enjoyed your weekend with us and hope to see you again soon.

Just enjoyed a spa break with friends at the Olde Barn Hotel which was excellent value for money. We had a lovely afternoon tea on arrival and a delicious evening meal later in the restaurant. Some of the communal areas could do with a refresh but the library/lounge and the bedrooms were lovely. The staff were extremely helpful, especially Lexi who went out of her way to make sure we had a great stay and dealt with a small problem with my meal quickly and efficiently (a big thank you to her). We also enjoyed using the spa; the pool was a good size and everywhere was clean and tidy.

David H, General Manager at The Olde Barn Hotel & Spa, responded to this review
Thank you for your positive feedback, its good to know you enjoyed your meals with us and found our team helpful. We do have an ongoing refurbishment program and are working our way through all of the public areas. Your comments are appreciated and we hope to be able to welcome you back very soon.

The hotel looked promising on the internet so we booked for 1 night looking forward to the pool. The hotel is tired, shabby, dirty paint work, scruffy staff, mattresses in corridors, fire doors jammed open all over the hotel to allow access in and out (really didn't feel safe during the night)! Carpets need a thorough clean, bar seats shabby, Astro turf in garden tatty, windows wooden and old and decaying. Hotel is unloved, gardens are scruffy, staff were not well dressed and had attitude! I would not recommend this hotel if you are looking for a clean, fresh, welcoming, warm hotel with modern good quality fittings et. - it is non of these things!

David H, General Manager at The Olde Barn Hotel, responded to this review
I was sorry to read you review and very disappointed at your feedback which is a little harsh but I fully appreciate that this is your own view and that we clearly did not meet your expectations. I do hope that at least your experience in the Health Club was a good one as you have not commented on this. All our staff have uniforms and name badges and we have policies in place with regards personal presentation, so your comment is surprising. The security doors I assume you refer too are used by guests and staff throughout the day, however they should be closed but it is very difficult to ensure all guests do this sadly. We have never had an issue with security but I would assure you that the Duty Mangers close all doors on their walk rounds and at night time the night porter also monitors all doors. In addition all doors leading from the hotel are covered by 24hr CCTV. The hotel grounds and gardens do look a little drab in the Winter but come Spring they will be full of colour, trees trimmed and outdoor spaces power hosed so our guests can once again enjoy our outside drinking and dining areas. Unfortunately you clearly stayed with us as we had a delivery of 10 new beds, but these were promptly allocated to rooms and old stock removed to our waste collection area. It is disappointing that you did not draw our attention to the issues highlighted at the time as we would have done our best to resolve your dissatisfaction. I note you have placed a number of similar poor reviews on your visits to hospitality venues and I do hope that your next experience is a good one.

Jane (working on 27/1/23 around 11am) was absolutely fabulous and great customer services. Unfortunately the reception staff and management at 3pm did not maintain Jane's cheerful, customer service based attitude. Still, Jane made our stay that little bit more special. Thank you Jane

A massive thank you to Jane who went above and beyond and lent me something from the kitchen to help me surprise my friend for her 50th birthday. Jane was so helpful and really saved the day. Facial was also lovely and relaxing

The hotel was really good at catering for my disabilities. I had an excellent room on the ground floor, found it really easy to move around the building with my mobility aid. The breakfast selection was good and I also enjoyed a lovely meal in the bar area. The leisure centre was really nice, not too busy and again I found access to be excellent. I found all members of staff to be polite and helpful.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind feedback and we look forward to welcoming you back again in the future.

We stayed for two nights, check in was quick. The room was large with a king size comfortable bed, good shower, the heating could be turned down or off if it became too hot. We ate in the restaurant on both nights and the dinner/breakfasts were very good, All the staff were friendly and helpful. We would like to say a special thank you to Dulce and Elsa (from the restaurant) for their friendly, helpful service. Great friendly staff, great food - thank you Olde Barn Hotel

David H, General Manager at The Olde Barn Hotel, responded to this review
We really appreciate your kind feedback and I am delighted that your stay was an enjoyable one. I will pass on your kind comments to Dulce and Elsa. We hope to see you again soon.

We stayed for two nights on the 17th -19th January. Room was ok and nice and warm ( freezing outside). Had a bar meal on the first night which unfortunately wasn't the best. My husband's fish and chips arrived cold and my steak was far too well overcooked and dry. Following night we ate in the restaurant and the meal was much better. Breakfast had a variety of choices and was good. . Jane one of the waitresses was so friendly and gave us lots of information on the area suggesting we went to Stanford. Had a lovely walk round such a pretty town.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and we appreciate your feedback. Our bar food is usually excellent and I am very sorry that this was not your experience but pleased that the meal in the restaurant the following evening made up for this. We do hope that you would consider staying with us once again.

Nice hotel lovely room bathroom with jacuzzi bath would definitely come again cream tea was amazing and the evening meal we had in the bar was good value for money breakfast was okay there was a wedding on but there was no noise didn't hear anything swimming pool and massage was good husband really enjoyed that

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and we are delighted that your stay with us was an enjoyable one and we hope to see you again soon.

Came to this hotel for the first time for a murder mystery event and I can say I was very pleasanty surprised. The staff were extremely friendly, approachable and helpful and the rooms were excellent value for money. The use of the facilities was really good and everything was clean and tidy. The only slight downfall was breakfast as they ran out of some food items - however, as it was hosting an event the hotel was very busy with guests and I am sure this would not have been the case on a normal day. The choice of breakfast items was good ranging from full english to cereals, fruit, yoghurts, pastries and coffee/tea so can not complain at that for the value for money. Would definitely recommend and stay again.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you so much for your recommendation and I am pleased that your stay was an enjoyable one and you got the opportunity to use all our facilities. Breakfast can be very busy at certain times and the team do their best to keep on top of topping up the buffet but it does mean there may be slight delays with some food items, we appreciate your understanding. We look forward to welcoming you back in the future.

Hotel not to bad low budget but still good value !! Well positioned for Grantham town ! Food was average good service from Jane in the restaurant and the Portuguese waiter !!! Leisure was ok and very peaceful area !!! Would go again !!!

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am pleased that your stay was good value and that we may see you again in the future. We look forward to welcoming you back.

Excellent hotel with good amenities and friendly staff, Jane was especially helpful to my family at breakfast as she provided hands on service as our dogs weren't allowed in the restaurant which was greatly appreciated as we had driven up from the South of France and were very tired-would stay again

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted that your stay was an enjoyable one and the team made you feel so welcome. We hope to see you again in the future.

Thank you Jane for your amazing service at breakfast keep up the good work, looking forward to my next visit to the olde barn. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great leisure activities at the hotel swimming pool nice and relaxing I'll be coming back again.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind feedback and we look forward to seeing you again soon.

We were taking advantage of a Travelzoo offer where we paid for 3 nights in a superior room, 3 course meal and breakfast each morning. Bullet points * Superior Room was not superior * Downgraded to a standard/basic room * Downgraded room was noisy in the mornings * Evening meal was the worst we have had in a restaurant ever * As a result we only stayed for 2 nights not 3 * For more details see below. The first room we were offered was room 712, which is classed as a superior room, in my opinion this cannot be classed as a superior room, the bed is against the wall in 2 places so the only access to get into the bed is from one side or the bottom of the bed (if one person is already in bed then the other has to either climb over the first person or climb in from the bottom and crawl up to get in), very unsatisfactory and not superior! Because of the location of the bed there was only one bedside table, if we wanted to laze in a morning with a drink of coffee watching the news on Tv this is impossible for one of the guests (no table for drink). Because of this we requested an alternative room with access from both sides of the bed and 2 bedside tables, we were offered room 914 which met our request (access to the bed from both sides and a table at both sides) but was a downgrade from a superior room to a standard/basic room. This room was obviously meant for a worker as it was on the side where all the workers vans are parked, so in the mornings (on the dates we stayed it was freezing with ice on the windscreens) workers went to their vans at 7am started them, revved them and left them running whilst they scraped the windscreens. The 3 course meal was one of the worst we have had in a restaurant, nothing we asked for was cooked to order, not even the toast that came with the garlic mushroom starter! My wife ordered the Baked Salmon with spinach and pea risotto, what she got was overcooked boiled salmon on mash potato and cabbage! I ordered the Cumberland sausage which I believe was also boiled to cook it. (The method used to cook both dish's I think is to place the main ingredient submerged in water leaving just the top of it showing so that part browned off. Boiled tasteless food) The only saving grace for the hotel was the use of the Health Club which is very good. As a result of our experience we only stayed for 2 nights not 3 and left early afternoon of the second day. If the idea of the Travelzoo offer is to display the hotel and encourage revisits then they failed badly.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am very sorry that your stay did not meet you expectations and appreciate your feedback. We do not know where people park before we check them in, neither do we ask them what vehicle they have arrived in. The location of cars and vans in the car park obviously is no indication where the guests are staying within the Hotel, its simply where people park when the car park at the front of the hotel is full being the next available parking area. However all guests pay similar rates to stay with us and also book superior rooms be it people staying for work or leisure. The 800, 900 and 1000s rooms are all superior rooms being large and modern in fixtures and you certainly were not downgraded as you have indicated they are simply a different design allowing full bed access. They are as you will be aware, newer in decor, with more modern bathrooms with a walk in shower and bath, than our 700 superior room I am sorry however that you were disturbed by drivers clearing their windscreens which occurs in all parts of the car park and impacts the majority of of our rooms potentially as all rooms back onto some part of our car park. It is disappointing that you also did not enjoy your dining experience with us also. All main courses are cooked to order and we do not boil any of our main courses, the sausages are oven cooked, the salmon is steamed and the bread for the garlic mushrooms is a toasted ciabatta which is not served hot. Travel zoo diners can also take the option of having a meal in the bar with more meal options and again cooked to order. Although we serve many meals and have many happy guests I am very sorry that this was not the case with yourself. It is disappointing that you left early and did not make us aware that your stay was not to your liking as we would have certainly done our best to ensure that the rest of your stay was an enjoyable experience. I really appreciate that you have kindly taken the time to highlight how good the health club was in conclusion to your review.

The Olde Barn Hotel is in a quiet countryside location. It has a friendly atmosphere with welcoming staff. The rooms are clean and well serviced, the food is well cooked and tasty. The pool and spa facilities are clean and in good order

My husband and I and our two close friends were at the New Year's Eve package do last night 31/12/22 and were very pleased with event. The rooms are lovely and clean and the beds were very comfortable. The evening meal was lovely (apparently received some complaints, don't honestly know why.) Breakfast was great with plenty of choices. We enjoyed it so much we have decided to book one of the tribute act events in January. No hassle of booking taxis and looking forward to another lovely evening. Thank you.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and we really appreciate your feedback. I am delighted that your stay with us was an enjoyable one and pleased to see you are returning to us in January for one of our tribute nights. I am sure you will have a great evening and we look forward to welcoming you once again.

Room hadn't been updated since I last stayed 25 years ago. Last entry to pool, sauna, jacuzzi is 5pm and closes until 9am. No customer care. No information available. Back door swinging open noisely all night.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am very sorry that your stay with us was not an enjoyable one and your room not to your liking. It is only fair to say that a lot has happened to the Hotel in the last 25 years. Our public areas and function rooms have been refurbished on two occasions. The bedrooms have all been refurbished with new carpets, beds, lighting and changed colour schemes. The rooms also have flat screen freeview televisions, duvets, throws and USB charging points, in keeping with the latest bedroom trends and we continue to update them regularly. You visited during the Festive period and our Leisure club opening hours reduced from Christmas Eve to New Years Day and I am very sorry that your stay fell into this period, we are normally open 8am to 8pm. This was detailed on our websites in advance and detailed at reception. We appreciate you taking the time to review us.

Arrived on Friday the 23rd December. The room was good. The main dinner arrived at the table luke warm. The meat was hard to chew. The desert was luke warm. The entertainment at night was good on Xmas night and boxing night. It should have had a Christmas atmosphere but the waiter and waitress hardly smiled much, not much communication with the residents apart from a waitress called jane. If it wasn't for her it would have felt dreary. She made us laugh. No Christmas spirit from the other waiters, waitress. I noticed that hardly anyone from our coach touched their food. We did complain to the superviser. We had to keep asking for cups of tea, coffee as they were only offered certain times. Other hotels have coffee, tea on the go all the time. The hotel was clean. Just a shame the staff were less talkative at some meal times. I got he impression they were short staffed .

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am sorry that your stay with us did not meet your expectations. Like all hospitality businesses recruitment is very challenging but we were not short over the Festive period so I disappointed that the team were not welcoming as they have typically great feedback for doing so. I was not aware of any poor feedback from the meals served or saw much coming back from the plates returning to the kitchen and your feedback disappointing. There is certainly no reason why any meals would not be at temperature as they are served piping hot, onto hot plates and served directly from the hot plate. We will certainly consider your suggestion to have a tea/coffee station readily available to all throughout the Festive season. I am delighted that the room was to your liking and we appreciate you taking the time to review us and hope that we may be afforded the opportunity to restore your faith in us on a future visit.

Just returned from a 3 day stay here and absolutely cannot fault the place! Every member of staff was kind, helpful and friendly - special mention to Beverley, Didi the deputy manager and also Jenna Phil & James on bar - thank you to each and every one of you for making our stay extra special! The room was spacious, clean and comfortable and the food was brilliant quality. We were fortunate enough to spend some time with the owners who are the kindest, most genuine people you will ever meet. With a spa, swimming pool, great staff and great food, this place is a fantastically priced little gem which you would kick yourself for missing. We fully intend to return asap and will be recommending this welcoming place to all of our friends. Huge thanks and best wishes to the whole Olde Barn team - may 2023 bring you all the success you deserve!

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely feedback and we really appreciate your recommendation. I am pleased that the team made the stay even more enjoyable and am delighted that you intend to return again soon and we look forward to welcoming you once again.

On December 21st we visited the Olde Barn hotel and on arrival we recieved a very warm welcome at the reception having checked-in we opted to have lunch in the bar and there was a good selection on the menu and it was enjoyable, by this time our room 707was ready and a quick check around everything was clean and tidy. In the evening we decided to dine in the dining room and again an excellent selection to choose from and i opted for the slow pork and it was a good choice, breakfast had all option available. All in all a very enjoyable stay. Well done to the team at the Olde Barn.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your fantastic feedback and I am delighted that your stay with us was a good one from arrival to departure. It is great to hear that you experienced all meal options with us and enjoyed all of them. We look forward to seeing you again in 2023.

We booked for my sisters wedding which was being held at the venue. We managed to secure an early check in at 12:00 for an additional cost. We booked the superior double room for £107. There was nothing special about the room. The bathroom door doesn't close unless you lock it. There was stains on the carpet, chunks missing out the skirting boards, marks on the walls and was in general need of serious refurbishment.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am sorry that you room was not to your liking. We are certainly not a chic modern boutique four star property as such, we are a rustic three star hotel with rooms that are clean but not with state of the art additions and I disappointed you felt the room was shabby. We are under new ownership and extensive refurbishment is likely to take place in 2023. As a very busy hotel our rooms do get damaged and there is some wear and tear as you have highlighted. We have replaced a number of lights, beds, duvets and other bedding items which impact a guests quality of sleep as opposed to aesthetic issues . We have over 100 bedrooms and we can not repaint and repair damage to rooms immediately and when carpets get stained we try to clean them as best as we can but sadly we do not replace them due to the costs involved. We have great reviews for how clean are room are and this is crucial alongside a room that has a comfy bed with fully functioning fixtures. The team would have been more than happy to offer you an alternative room had we been made aware that the room was not to your liking. I am very sorry that you expectations were not met but I understand that your sisters wedding was a successful event and we hope that you would consider staying with us again in the future.

Absolutely loved the olde barn. The staff were fabulous. Nothing was to much trouble at all. Food was great. Prices were good. We had afternoon tea brought to our room which was lovely. It was lovely and clean and warm as well. I would definitely recommend a stay here. There are spa facilities and a pool but we didn't use those but will next time, we re booked before we left to go again. And can not wait.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and for your lovely review. I am delighted that your stay with us was fabulous and we really appreciate your recommendation. We look forward to seeing you when you next stay with us and we can not wait to welcome you once again.

Lovely and comfortable rooms, welcoming staff. Jane at breakfast was fantastic, happy and welcoming, always had a smile on her face, She is a Gem 3 Course meal Xmas party and Disco, lovely function Rooms, just a thing to note, the starter was lovely and tasty, main course was nice, Dessert was disappointing, Flat chocolate mousse and Cheesecake very strange, it was a lovely night all in all though, maybe a tweaking of the menu/recipes slightly,

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that your party night with us was a great night and that you liked your room and the service you received. We appreciate your feedback and when we are discussing our events in the New Year planning for next year we will certainly take into account your feedback. Thank you once again for taking the time to review us.

Lovely peaceful 3*hotel. Lovely helpful, friendly staff. Dinner was inedible. Breakfast was nice, although limited, especially if you do not eat meat. You will need to drive if you want to go out anywhere. Taxi is about £16 to Grantham town centre.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am pleased that the team gave great customer service and you found the hotel peaceful. I am sorry that your meal with us was not to your liking, we intend to review and change all our menus in the New Year and are working on different menu content that I am confident will be more to your liking. I do hope that you will consider staying with us once again and give us the opportunity to restore your faith in us on the meal experience we offer.

My husband and I come here once a year for a nice break. We love the relaxing atmosphere and the beds are so comfy. All the staff are great and go above and beyond to do what they can for you. We always eat in the bar and the food is always spot on. See you again next year.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that your stay was an enjoyable one and that we continue to deliver great customer service. We look forward to seeing you again next year. Thank you for taking the time to review us.

Booked for a Birthday getaway before Christmas. Received a warm welcome at reception. Room was clean, leisure centre nice and relaxing. Three course meal in restaurant was excellent, so tasty and really good value for money. Breakfast was good. Jane so friendly and helpful suggesting places for us to visit. Overall, excellent with the staff make it a welcoming place to stay.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted your birthday trip to us was such an enjoyable experience and we really appreciate you taking the time to review us. We hope to see you again in the near future.

Good place to meet with friends for a pre Christmas stay. Had enjoyable stay where staff were very friendly throughout. Particularly helpful was Jane the ‘breakfast lady' who was very cheerful and chatty whilst collecting the plates etc.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted the team made you feel so welcome and I will pass on your kind comments to Jane. We hope to see you again soon.

Very enjoyable stay. All staff were very friendly but Jane, a member of the breakfast staff, was extremely helpful and amusing during our breakfast. Would stay there again as was a good place to meet friends.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am pleased that your pre-Xmas visit to us was an enjoyable one and that the team made your stay even more special. We look forward to welcoming you back again in the near future.

Just got home from 4 nights stay at The Olde Barn Inn! We booked through Virgin Experience and got breakfast and 2x afternoon tea included. The reception and lounge/library are very modern and as soon as you walk further into the hotel, its like walking back in time! Our room (607) was supposed to be "superior" but was like something out of the 1970s. Very dated and tired. The restaurant was also very much the same - tired and dingey and not somewhere you'd want to eat a meal! Food wise, breakfast was the best food we ate here and that was a 4/10 at a push! The bar meals were terrible and tasteless and the afternoon tea had frozen cake and dry sandwiches! One plus, Jane (breakfasts staff) and Jenna (bar staff) were very friendly. Definitely wouldn't be returning to this hotel and I wouldn't recommend you do either.

Both my husband and myself had massages during our two night stay. I highly recommend having a treatment with the amazing Diana. I can honestly say my massage was the best I've ever had and was completely adapted to the problem areas I have with my neck and shoulders. Amazing… thank you

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that your massage was such an enjoyable experience and hopefully eased your problem areas and I will pass on your lovely feedback to Diane. We hope to see you once again in the future.

Jane emma and her co workers made the stay really comfortable Service at breakfast was gold standard Location good Food good at a reasonable cost Rooms quite and comfortable at a good price Parking no hassle

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted that you had a nice stay with us. We hope to see you again in the future. Please contact us directly for the best available rate on 01400 250909

Great hotel with swimming pool and spa in a quiet location. Breakfast was delicious and helped by the excellent customer service from Jane, she was very friendly and helpful. Would recommend and definitely stay again.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind feedback and I am delighted to read that your stay was an enjoyable one. We really appreciate your recommendation and look forward to welcoming you back again soon.

Clean room with a nice bathroom, the hotel has a relaxing swimming pool, sauna, jacuzzi and steam room. Fantastic breakfasts, buffet style, with a choice of full English, plus toast, pastries, jam etc, and a fresh and tasty evening meal - it's not a country manor or a five star hotel, but it's a great place to chill for a day or two! Staff were helpful and pleasant, many thanks.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that your stay with us was a good one and great value. I am pleased that we more than met your expectations and we hope to see you again in the near future.

We had a super two nights at the olde barn hotel. From booking in the staff were mega helpful and it felt like home from home. A couple of things went wrong , the tv didn't work at first. But that was soon put right. The staff did everything in their power to make sure we enjoyed our stay. The food was very good, we had two evening meals and two breakfasts. The hotel was very busy with different parties in, but there was plenty of staff to cope. The dining staff were also very helpful and friendly. The room was spotless and refurbished, I can't speak highly enough of the hotel. It is quite a long way from home, but if ever we are in the area we will definitely go back. We did have a look at the pool and facilities and they all looked very good

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and it is lovely reading your feedback. We have had a few disappointing reviews of late and it is reassuring to read that we are indeed delivering the service that we strive and work hard to. We certainly do our best to make a guests stay a good one and when we are made aware of an issue we do our best to correct it. Your review will certainly boost my team's morale and we hope to see you again in the future.

Staff all friendly and helpful. Room spacious, well equipped and comfortable. Buffet breakfast was good quality, including Lincolnshire sausages - biggest negative was the tea & coffee. We didn't eat at the hotel, partly because we felt the restaurant didn't have a good atmosphere whilst the bar was characterless. Good size pool at a reasonable temperature. Jacuzzi enjoyable. We would visit the hotel again.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind feedback and we really appreciate your comments. We look forward to welcoming you back to the hotel in the future.

Stayed for one night with my sister, using a Travelzoo voucher for a three course meal and use of the spa. Rooms: We had realistic expectations as we know it's a 3 star hotel, and given the low cost deal we knew not to expect five star luxury. The rooms were ok - bathroom and bedding etc clean enough, although there were stains on the carpet, the room was hot and stuffy and the pillow was very uncomfortable. But it's what I'd pretty much expect for that price and star rating. Spa/health club: Spa was a little tired/old fashioned looking but clean enough and we enjoyed the sauna, steam room and jacuzzi. We had a massage each, which was excellent, no complaints there. Restaurant: Dated and dark room with cheap looking carpet and decor, and chaotically placed tables. I could have overlooked this if it wasn't for the generally unpleasant experience that followed. We were seated next to two other couples, our tables almost touching, which was awkward enough, but also bizarre given that the restaurant was almost empty. The waitress was abrupt and had limited social skills, coming over and barking at us "what do you want then?" before we had chance to look at the menu. I wouldn't say she was rude exactly, but perhaps not a natural at providing good customer service! She also started noisily prepping for the breakfast service whilst we were still eating, which didn't exactly create a relaxing ambience. Food: Unfortunately the food was pretty awful and not at all what I'd expect to be served in a "restaurant". It was akin to hospital food or a work canteen, and that's being quite generous. Firstly the choice of meals was uninspiring, dated and unappealing. We opted for garlic mushrooms to start, which came with stale, cold toast but was otherwise ok. Next up was baked salmon, that was advertised as being served with creamed spinach and pea risotto but instead came with a heap of inedible sticky rice, frozen carrots, and a pile of over-boiled, pale cabbage. Nothing was seasoned. It was a struggle to eat any of it. For dessert we chose a lemon tart and "chocolate pot". The tart was ok, but clearly had never seen a fresh lemon and I'd guess it was frozen. The chocolate pot was a ramekin of some sort of ganache. Not much flavour and served with a sad looking shortbread biscuit (from a packet). The wine was horrible and expensive. We couldn't stomach any of the cooked breakfast the following morning after the experience with the food on the previous evening, and opted instead for cereals, toast and croissants. The cooked breakfast didn't look very appealing - expect greasy spoon style quality. We avoided the "fresh fruit" that was actually tinned fruit cocktail swimming in a brow, in liquid. The coffee, served in an urn was grey and cold. The hotel has potential but needs a dramatic freshen up and the menu needs a big overhaul. It's all incredibly dated and a bit sad. Given the hostile and defensive attitude of the manager replying to previous posts I don't expect that he will be looking for any constructive feedback, but perhaps he could consider getting a fresh pair of eyes to update the menu and decor, give the staff customer service training,

David H, General Manager at The Olde Barn Hotel, responded to this review
I am sorry that your stay was not to your liking and we appreciate your detailed review breaking down all elements of your stay. We will certainly take your feedback on board so lessons can be learnt for future guests at the hotel.

This is so hard because I used an experience day voucher for this trip and boy was it wasted. I too believed the spiel of the site as to how amazing it all looks and the write up. Firstly I know what ever I write I will get a condescending reply from David, if I actually read his comments on other criticism I definitely would have picked somewhere else. Either learn from the criticism and be dignified or carry on getting the same reviews and lose future customers. Firstly the outside is gorgeous, the welcoming staff were lovely but one tip we are visitors we don't know our way around the hotel so give a minute to tell us bar toilets restaurant. I walked past restaurant several times. Room well great start with my disabled hubby got all the way to our room and key card didn't work and no it wasn't anywhere near my phone. Luckily the cleaning staff ran around to find a key. Thankyou cleaning staff. Room was clean and inviting. It was a very hot room opened window but struggled all night . No fan, no air con. This must have once been an amazing hotel but now it's lacklustre, dated , and uncomfortable. Room is lovely but carpet needs replacement, bathroom we had was ok no mould or anything . Bed is weird they have put a soft topper which is smaller on a hard mattress. It's rock hard to sleep on or toss and turn all night and wake up tired. For a “superior “ it lacks any wow factor most other superior rooms I've stayed in are far more luxurious. Breakfast well where do I start again nice welcoming from gentleman outside then you go in !! Our table was next to a slug trail dirty carpet, surely you could have brushed the trails away before you started breakfast. The food was awful, bacon that was covered in white solid fats and rind that was white and flabby No crispness at all. Eggs hard but congealed on top of yolk, sausage was probably manufactured in the cheapest place possible. No browning at all they were honestly the blandest unappealing things I've ever seen sitting in a metal tray with a layer of thick grease. For gods sake just up the game , you had two staff walking around doing a circuit at least let them make drinks , I mean milk in an urn is stupid. It's pure laziness and the mentality of the whole place. Bed not great breakfast poor save your money and go elsewhere. We looked so forward to this trip and am gutted. Your hard earned money or precious gift vouchers are deserved else where . By the way the security in this place is a joke doors left open with bricks so anyone can come and go!!

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am very sorry that your stay did not meet your expectations.

When I first arrived for my stay whilst training for openreach I thought the hotel was nice and I would have a good 5 night stay. After the first night it wasn't. The rooms are dirty marks all over the wall lime scale on all the taps and shower head. I turned the shower on and the water smelt horrific. The food is below average the meal prep is like the chef can't be bothered to cook. It's like they just throw your food on the plate without care. The staff are careless and don't apologize if the food needs to be sent back no communication between the staff and customers. They seem careless themselves. The positives are the spa and pool are okay. The cleaners are suppose to clean your room but I have crumbs that have been there since I arrived. The lunch provided for openreach is terrible they don't ask if anyone is allergic to anything they just provide you with a sandwich crips and a chocolate bar. A few of the days was a snickers and someone could have been severely allergic to nuts. The sandwich was egg mayo which someone could have been lactose. One of the managers she was a lady fairly old. She had an attitude when serving customers in the restaurant. Bringing orders out shouting asking who the foods for when the waiters/waitresses should know where the food is going. The rooms are very thin and you can hear everything surrounding you so very noisy at night and can hear everything that's happening in the corridors. Overall I wouldn't recommend openreach or general public to stay at this hotel because it's not the most hygienic and pleasant stay you will have. I would advise staying else where.

I give 2 stars because because i only like their gym/ spa facilities with the large, modern toilet/bathroom in our room. Otherwise that would be 1 star! We found "snot" on the wall just over the bed. Previous hotel guest must be very dirty and disrespectful, housekeepers even did not notice that. I had to remove myself from the wall. I don't want to see when i open my eyes and see someone elses .... on the wall. Breakfast options should be continental and British, everyone don't like traditional British breakfast. Heating/Radiators did not work, a men who bring the electric heater he said "boiler is broken" but it is totally lie. Because hot water and restaurant/pub's heating/radiators did work and was very hot even i could not touch my hands more than 3 secs!. Don't tell lie to your guests, you ve been caught and your guest is more angry now! I had to request mini electric radiators from reception for heating. Hotel just wants to save more money but their way and strategy is very wrong and this will cause to get more negative reviews and potential effect to lose more guests. The Room view given us is the worst and the most terrible one. You come miles away to see countrside greens, trees etc. I attach some room pics and outside view from the room. And you will say "you are right" for me. Room 301! I would not stay again! I spent about £50 petrol for my return trip for to stay at "WARM ROOM" and "PERFECT VIEW" . Does it worth to stay, absolutely not! I don't recommend.

David H, General Manager at The Olde Barn Hotel, responded to this review
We do not lie to our guests and I sorry that you felt you were and that your stay was not to your satisfaction. Unlike a domestic house, heating a 103 bedroom hotel is a little more complicated and we have over dozen boilers servicing various parts of the hotel, sadly the one servicing your heating broke down. The hot water and heating is not from the same supply so should there be boiler failure it does not impact both the heating and hot water. Although we are very aware of the high costs for energy, I am a little taken aback that you think we would not heat our bedrooms to save money. I totally agree with your comment that as customer satisfaction is vital in hospitality it would be a very odd strategy to undertake! Now we are aware of the issue we have placed electrical heaters in the small section of rooms impacted while we get the boiler replaced. One of our highest ratings is for our cleaning standards and I am very sorry that this was not your experience and this will certainly be addressed with the person who cleaned your room. I have taken on board your breakfast comment, although the majority of our guests are on inclusive packages we should cater for those not wanting a full English breakfast. Room 301 is one of our largest bedrooms with a very large bathroom, as can be seen in your pictures, but due to its location there is no view, which in the winter months isnt typcially an issue. I am at a loss as to why a room move was not offered as this would have ensured that the points you made in your feedback were resolved at the time. I am very sorry that your stay was not an enjoyable one and we appreciate your feedback.

Absolutely shocking. we have stayed in many best Western Hotels in the past that have been first class. We checked in this hotel on our way down to meet family for a one night stay. The room is awful. It's classed as an executive room very bad carpet stains paintwork chipped all over the place curtains that don't fit I can go on and on. It's nowhere near close to an executive I dread to think what a standard room is. We went t9 order food in the bar to be told-the chef was on a training course and the barmen would let us know when he was back. My husband is a diabetic so it was important he needed to eat. We ordered steak baguette which had about 3 small pieces of chewy steak and a plateful of chips. It was terrible. The baguette was a long life one which should have been oven baked it clearly wasn't it had been put on a griddle. As the bar was full i did not want to make a scene as my husband wasn't feeling well. I complained about the room and was told they were upgrading a bit at a time as it was under new management. I was shown another room however It had a wieird odour so i said I'll just stay where we are. I would suggest anyone coming to this hotel to think again drive a few more miles out of your way. For what they are charging it is a complete Rip off. We are booked in for breakfast but doubt we will go in I think McDonald's is more appealing.

David H, General Manager at The Olde Barn Hotel, responded to this review
It is disappointing that you did not address your concerns with one of my Duty Managers at the time as they would have done their best to ensure your stay was an enjoyable one rather than reviewing us whilst you were still at the Hotel. I am sorry your expectations were not met, we are a three star hotel and although our rooms are cleaned to a high standard there is general wear and tear in some of our rooms. We continue to upgrade our rooms but with 103 bedrooms this is an on going project. Sadly we can not replace carpets for every spill but we do clean them regularly and sadly some marks simply do not come out and paint does get chipped. The paint was a little chipped in places and this will be addressed. We obviously tried to offer another room but sadly you also found fault with this too but with 103 bedrooms I am sure that one of our rooms would have met your approval. Although not in your feedback the curtains you refer to are in the lounge area as this bedroom has 3 rooms a bedroom with large screen tv, a lounge with tv and couch and a bathroom. The curtains are not designed to close. I am sorry that your lunch was delayed and the steak baquette was not to your liking. It is an 8oz sirloin cut into 3 strips and served with Fries and salad. This is our biggest seller and the baguette is pre cooked and browned on the grill before being served. I am sure had you tried our breakfast that you would have been impressed and enjoyed it as we offer a range of hot and cold breakfast items and certainly superior to a McDonalds. I am sorry that you felt it was a rip off especially as the booking was made using Tesco vouchers so typically representing fantastic value. Thank you for giving me the opportunity to address the points you have raised and I hope that your family visit is an enjoyable one.

We were given a voucher for Virgin Experience Days for our wedding last year and redeemed it against a two night stay in this hotel, and frankly we really wish we hadn't. Upon searching for the offers we could redeem the voucher against we found this hotel's website, where it states 'Enjoy the tranquility of this idyllic hotel set in the beautiful countryside of Lincolnshire'. Perfect, we thought. We love the countryside and somewhere tranquil sounded wonderful for our romantic weekend away. We also thought we'd tie it in with my Birthday so that it was a double celebration. Sadly, this is a completely inaccurate description of this hotel. It is far from tranquil, it is SO noisy, we heard just about every noise from the surrounding rooms all through the night, and the corridor was constantly in use meaning we got no sleep at all. It was also unbearably hot, despite us turning the radiator off and having the window wide open. Plus the mattress was rock hard and so uncomfortable. The website also describes 'Our charming rustic hotel', which, again, is completely inaccurate. The decor was tired, the room was dated, the hotel in general was characterless and unwelcoming, not the rustic country retreat we had expected. Our room had a multitude of issues that I shall list: - the TV kept going black every 30 seconds so we couldn't view the picture, but the sound remained. - room was dirty, limescale all around the taps and on the shower head. - no plug supplied for the bath so we couldn't fill it, making it completely pointless having it. - our bed was a large double, but the duvet supplied was for a small double, however in a large double duvet cover, so it did no't fit the bed but was made to look as though it did. - the shower door was broken and actually quite dangerous as it came off as I tried to get in the shower. The doors could only be opened a small way without coming off the rollers so I had to squeeze in through a tiny gap. The temperature also went between boiling hot and freezing cold so was not enjoyable at all. We went down for breakfast at 9:30 on the Saturday morning of our 2 night stay. Ideally we'd have been up earlier but we were so tired from lack of sleep. When we arrived at the restaurant, bearing in mind breakfast ends at 10am, there was hardly anything at all left to eat. There was some very pale and sad looking bacon, a very small amount of baked beans and some old looking fried eggs which were extremely rubbery. Some hash browns were then brought out, but there were no sausages or mushrooms or any other type of egg. This was a real disappointment, but having consumed what was left I'm glad I didn't eat anything else anyway. The dining room was also a mess, didn't seem clean, tables were sticky, mugs dirty, service not particularly great. We were due to have afternoon tea on this day too, but we decided we didn't want to eat this, given the quality of the food already experienced and the state of the restaurant. This hotel also describes itself as being 'dog-friendly' but having stayed elsewhere at dog-friendly hotels, this really was not that. There was nowhere really to walk the dog for him to go to the toilet, except the car park. It was advertised as having a garden but there was no garden to speak of, just a tarmacced car park full of litter, broken glass to avoid cutting his paws on and a skip full of discarded mattresses (which is where the one from our room should have been put). I would not recommend bringing your dog to this hotel, and if you are after a countryside escape this is probably not the hotel for you either. We then decided to cut our losses and check out a day early. We weren't enjoying ourselves and that was unlikely to change with another awful night's sleep, terrible food and an unwelcoming atmosphere. A huge disappointment all round. We couldn't have been happier to leave. A real waste of our wedding gift voucher, lesson learned.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am sorry that your stay was not to your liking and thank you for your very detailed feedback. It obviously contradicts the majority of our reviews and it is disappointing you have a negative view on every aspect of the hotel including our stunning location and not one positive and I am very sorry that this was the case. In summary you did point out your many issues whilst with us and we agreed that it was the correct decision to depart early and we advised Virgin that the voucher was not used, your stay was complimentary, and could be used at another Hotel who will have the pleasure of your company in the future, I do hope that your next Hotel stay is the relaxing experience that my team and I do our upmost to provide at the Olde Barn Hotel.

Lovely stay. Staff very nice. Breakfast was great. Did a murder mystery night which was fun but wouldn't rate the food, chicken and beef was quite tough. Rooms and hotel very clean. Rooms very spacious warm and lots of storage in rooms along with tea and coffee, ironing hairdryer facilities were great. Lovely clean spa.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am please that you enjoyed your stay with us to attend one of our murder mystery events. I am sorry that the meal did not meet your expectations and I will pass on your feedback to our Chef. It is pleasing that breakfast made up for this a little bit. We hope to see you again at one of our future events.

clean cheap hotel staff struggled to cope with number of guests. One late night disco kept me awake, a wedding was taking place but was not an issue. massive room and huge bathroom . Access during snowy weather would be an issue

Brilliant stay! Spent three nights and couldn't fault the place, loved using the pool with the kids and all the staff were really friendly and massive dog lovers so our pooch got spoilt rotten, totally recommend!

We took advantage of a Travelzoo deal to celebrate my birthday here. BIG MISTAKE! This hotel needs a small fortune spent on it, just to bring it up to anywhere near the three stars it professes to have. The whole of the hotel has a drab, unwelcome feel to it. The dining room is not somewhere that you would want to sit and enjoy a meal as it's very dated and lacks even an ounce of atmosphere. Whilst waiting at the spa area to have a pre-booked massage, you sit on a leather sofa, surrounded by mattresses that are waiting to go to the tip, a dumped workmate bench, pots of emulsion paint and rubbish on the floor. Thankfully we were out of the hotel every day, to visit local places of interest. But then the thought of returning to the hotel at the end of each day, really depressed us.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am sorry that your stay was not an enjoyable one. We have refurbished many areas of the hotel and replaced many items in our bedrooms and public areas. Obviously the work bench and paint was out due to on going works in the leisure spa that you will have noticed the changing rooms are in the middle of a makeover. We are changing beds and mattresses in many rooms however they are moved to the skip in our car park and are left on the corridors, not the Spa, for only a short period of time. We have certainly spent a small fortune trying to improve our hotel this year and will continue to do so. The hotel was originally a barn and has been transformed into a modern 103 bedroom hotel in a tranquel rural setting. We have a large car park, outside seating, flowered gardens and a pond and boast a modern reception, bar, lounge area, a leisure spa boasting a 15 meter pool, steam room, sauna, jacuzzi and a full equipped gym and more than meet our three star AA rating. Although the design of the restaurant is not to everyone's taste, this too has been refurbished this year so it is disappointing you found the Hotel "drab", unwelcoming and requiring substantial investment. The travel zoo deal is one of the best value deals that we participate in and this makes your review even more disappointing as it offers fantastic value. I am not sure what your experience is with hotels with this being your first trip advisor review but we are one of the highest rated three star hotels in the area. Perhaps a four star hotel may be more to your expectations and your liking for your next hotel stay and I am sorry that your birthday stay with us was such a disappointing one.

Very satisfactory stay We had a good nights sleep and there was a wedding taking place Staff all pleasant and helpful Extremely good value The meals are adequate and menu changes daily plenty of choice

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that your stay was an enjoyable one and we really appreciate your feedback. We hope to see you again soon.

Free parking and good food seriously let down by complacency by the majority of staff. It was obvious that many of the staff did not want to be at work and it showed in the lack of respect to guests and the lack of adequate cleaning of the tables in the restaurant. Strong smell of damp in the bedroom and mould in and around the shower. It sufficed for one night but we will not be going back.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am sorry that your stay did not meet your expectations. We typically have fantastic reviews with regards our staff but at the current time we are struggling to recruit staff which is a nationwide issue in hospitality industry and they are sadly under more pressure as a result as we are running under the staffing levels we would like. I am very sorry that they did not give the service to you that you would expect and we are doing our best to resolve the staff shortages. I am not aware of any mould issues in our bathrooms as these are cleaned regularly and we have very high occupancy, it is unfortunate that you did not advise us at the time as we would have promptly looked into this and arranged a new room immediately. I am sorry that you will not be returning to us and I hope that you next stay in a hotel is an enjoyable one.

No taxis ( they all do school trips apparently ) so if you have a business meeting to get to or speaking at a conference no one will help you get to your destination and no one will care that you are caused difficulty. It is so hard to get a cab leave a great big sign on reception and people who bring their cars sit in them in car park reviving engines at your window whilst you try to sleep. It was like being in the 1970s Jamie in the bar was however lovely.

David H, General Manager at The Olde Barn Hotel, responded to this review
Sadly taxi's is not a service we offer and we are reliant on the availability in the area. We can not actually do anything about transportation to and from the hotel as we are a hospitality business and although we do try and make sure our guests have a great stay. The car park holds over 300 cars and although we are a very busy hotel we do not have any issues typically of guests revving cars up late at night as they are usually in bed. It is obviously disappointing to receive a 1 star review in the circumstances. Being in a rural location we are not close to a taxi rank and we would advise any guests staying with us to pre book onward travel in view of your feedback although I can only assume you arrived at the Hotel in a taxi. It is certainly sad that your first trip advisor post is not actually reviewing anything other than the shortage of taxis in the rural village of Marston.

Trequean barn is one of the best places I have booked in Cornwall. Very clean two berth accommodation with everything you will possibly need. Tom was very helpful, if you needed anything it was sorted at wance. The sea view is stunning, and so quiet. Porthleven is just down the road with cafe's, shops, market, pubs and restaurants. Fantastic rain shower, great log burner, nice and warm, comfy bed, bbq too. We had great weather over two weeks but the barn made it special. Thanks Tom.

I don't usually bother with this sort of thing but was so appalled at how a member of staff was spoken to by management I front of me! It was so unprofessional and I felt very sorry for the member of staff who became upset . Staff were brilliant and worked really hard to make it a great day I did not stay so cannot comment on anything else, it didn't spoil my day but it's not nice to witness!

David H, General Manager at The Olde Barn Hotel, responded to this review
I am very sorry that your first post on trip advisor was to highlight something that in your own feedback did not impact your stay and that the staff were again in your own words were brilliant. This kind of review impacts and reflects on all of the team and with 12 managers and over 60 members of staff it is disappointing due to the poor conduct one person. We do not tolerate bullying of any kind and it is disappointing that you did not simply address this with the hotel directly rather that highlight it to all on social media although we really appreciate hearing you had a great time at the Wedding.

Fantastic service, polite staff, easy check in and out, clean and comfy room, very good bar meals, good choice for breakfast the egg bacon on fried bread. Yum! Very good wedding venue, lovely food. Thank you.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and I am delighted that your stay more than met your expectations. It is great to know that your meals were yummy ;-) We hope to see you again in the future for another relaxing break with us.

We went as a group of 8 ladies One of our group had issues with odour in one of the rooms & checking out our luggage into the lift was a nightmare as only one trolley available which was being used for a wedding.we had a lot of heavy equipment to move. All the other rooms were warm , clean & comfortable. The food was excellent. The staff were very helpful & the only real issue was the ones already stated.

The blurb from the hotel itself on Trip Advisor states it is a ‘Stylist Retreat' . . . . what a totally false claim. The definition of ‘retreat' is “a quiet or secluded place in which one can rest and relax” The breakfasts were delicious with plenty to choose from and the staff were helpful and friendly. The pool is good, but could do with opening earlier and staying open later; on weekends the opening times are further reduced. That's were the positive stuff ends . . . . This hotel is tired and the rooms leave a lot to be desired; they are clean, but dated shabby and in need of redecoration. The two nights we stayed there was functions on. I absolutely love a party myself, but the music and noise of the functions went on longer than was reasonable and the guests were inconsiderately noisy returning to their rooms along the corridors and outside, even gone 2am one night. I feel the staff should have done something about this, as that kind of behaviour is simply unreasonable and inconsiderate towards their other guests. The rooms are basic, a bit too basic. There needs to be something done about the corridors so that people simply walking along the flooring cannot be heard in the rooms. The lift mechanism makes a noise that can be heard in rooms not necessarily close by and, as a dog owner myself, it was disappointing that dogs are allowed as dogs sometimes naturally bark and this was an issue too. Some rooms are far too close to the party room & bar; the rooms are not soundproofed at all. My parents asked to move rooms the first night, but sadly this could not be accommodated. I would not stay again. Most people have a weekend away to relax, refresh and recharge themselves. Given the noise of the hotel at night this none of this was possible. A disappointing weekend away at the Olde Barn Hotel

David H, General Manager at The Olde Barn Hotel, responded to this review
I am very sorry that as a busy hotel that you were disturbed by other guests. We run on very high occupancy and as a result it does mean that there are up to 200 guests in house on an evening and I am sorry that some were inconsiderate in their behavior. We sadly can not ensure that all guests behave appropriately, and I am very sorry that this disturbed your stay with us. Our parties always finish at 12am but sadly guests do not always depart immediately as they too are here to relax albeit in a different way to yourself. We have limited staff on at night as the issues raised are rare. With 103 bedrooms they are all very different and I am sorry that you found your room basic. All rooms have modern en-suite bathrooms with toiletries, large LCD tvs, tea and coffee facilities, iron centres, writing desk and maintained to a high standard. Typically, our guests do rest and relax and I am very sorry that this was not your own personal experience. I am pleased to read that breakfast was to your liking and you found the team gave good customer service and am sorry that your stay did not meet your expectations.

Service generally very good except for when the barmaid couldn't use the till. And her manager allowed a large queue to build up. Room was spotless. Breakfast was fine. No complaints. Dinner was adequate for mass catering. Nothing special. But edible. Price was just reasonable. 225 for Two nights B&B. Is that pricey these days ? Three star. Decent pool and sauna. All a bit corporate and faceless , full of masons , navy ex service .. it was ok. I'd stay there again but it's got no character or anything unusual about it. Vanilla. In the middle of nowhere , if you want to eat anywhere else you've got a fair drive. Room was nice , clean , warm , everything worked. I had to ask for extra soap and milk the second day. I've stayed in cheaper and more interesting places. But it's ok if you like holiday inns etc.

David H, General Manager at The Olde Barn Hotel, responded to this review
We are not a branded property like Holiday Inn with all our bedrooms being slightly different and all set around the original 17 century barn. We have internal seating areas, outside gardens/pond, beer garden and lovely walks in the immediate surrounding area. I'm at a bit of a loss therefore that you felt the Hotel was faceless and has no character which is disappointing. I am pleased you found the room spotless and enjoyed our leisure club. I am sorry that one of the team had a problem with the till delaying service, sadly we do rely on the modern technology that when it breaks can cause operational issues. Our business mix is mainly leisure guests and you stayed during an annual RAF re-union which we host due to our proximity to the historic Lincoln air bases. Our guests vary from day to day from varies age demographics and I am very sorry you felt we had a corporate feel. I am pleased to read that the bedroom met your approval and that your meal was to your liking. We really appreciate your feedback and your 4* review.

We stayed as large party of 50 odd people for a Naval reunion. Its friendly hotel, where the staff are very helpful. Buffet breakfast very good choice, and served 7-10. Dinner had quite a varied choice, but i don't like vegetables, so it did looked like I had left a lot of my plate. But I was a most enjoyable weekend. I used the gym and pool which was a bonus. Our room (503) which was large, comfy bed, with table and 2 chairs, but TV was only visible when sitting on the bed. It's just behind the door. Not too much of a problem, we were too busy to watch much TV.

Just off the A1, fairly easy to find. plenty of Parking, restricted menu in Evenings , rooms needed updating, work was in process. friendly staff and pool very nice, no massager available on days stayed.

Had a brilliant night with 3 course meal, room was very clean with tea and coffee facilities. Had comfortable nights sleep followed by buffet breakfast staff was very friendly and accommodating and the murder mystery evening was fun

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted that you enjoyed your stay and our Murder Mystery evening, we hope to see you at a future event in the future. We really appreciate you taking the time to review us.

We chose this hotel being halfway between our home and holiday destination further north, but nobody warns you that you have to cross the very busy A1!! Check in was very quick and easy. Our room was reasonably clean and tidy although desperately in need of some TLC. The furniture had definitely seen better days, there was mould on the shower screen door and the shower curtain was hanging on for dear life. because the way the room was laid out there was only room for 1 bedside cabinet! The remote control for the TV had gone AWOL and despite help from reception they could not find a spare to work with our TV nor could we work out how to use the TV manually. She told us that was control no7 that had gone in a week. Meal in the bar was good altho choices were rapidly running out as they had a large coach party in. What there was for breakfast was good although there is no choice apart from fried food or ceareal etc. No scrambled, boiled or poached egg etc!! Not what we expect from Best Western. Check out quick and painless We would stay again but just for an overnight stop.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. We are in the process of minor refurbishment of our bedrooms but with 103 bedrooms it will take some time to complete all of them unfortunately. However there should not be mold in any of our rooms as this something we try to keep on top of as part of general cleaning and I am sorry that this had not been addressed. Sadly TV remotes do get taken by guests and although we stock spares with 7 going in a week we were waiting on a delivery of replacements. I am sorry that the bar food items were running out and although the tours do eat in the restaurant on a different menu, the bar can be very popular too and occasionally items can run out as demand varies on all dishes. We do however have many dishes on offer and I am pleased that you enjoyed your bar meal. We offer a range of breakfast items as an alternative to a cooked breakfast such as fresh fruit, croissants, toast, yoghurts and we are happy to freshly prepare any egg dish on request. Obviously due to the high number of guests that have breakfast with us we do limit the choice of egg on the actual buffet, to prevent wastage. Our location is off the A1 and it is a dual carriageway and if coming North bound you can either choose to cross the South bound carriageway or alternatively take the next exit North which is about a 6 mile detour but you then filter onto the South bound road as a opposed to crossing it. It certainly can be a bit daunting at busy times of the day and the slight detour a safer option.

Al staff were friendly and gave superb customer service. A special mention of Mitchell who worked in the bar and restaurant. Room was very clean and comfortable. Breakfast was hot and plentiful. Check in was very efficient. Look forward to another visit soon

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that you had a great stay with us and thank you for your 5* review, we look forward to seeing you again soon.

Stayed with a Travelzoo voucher. Excellent value for money. Clean hotel and room was clean, large warm and very comfortable. Both Jane and Phil at breakfast were very helpful and welcoming. Would definitely return for another stay.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that your stay was an enjoyable one. I am pleased that you found the stay good value for money and the hotel to your liking. We look forward to welcoming you again in the future.

Hotel is very quiet regardless of being close to the A1 The staff were without exception very good and extremely helpful, only criticism was room 505 had a permanent humming noise which at night was a problem in disturbed sleep. Staff in formed but no fault found possibly because no one checked at night when noise was very apparent

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted that your stay with us was an enjoyable one and that the team made you feel so welcome. The noise will have been the fire door outside which is held on an electronic magnet and does make a similar sound, once the door is closed this does obviously stops. I will make the staff aware should this issue be raised again and I am very sorry it disturbed your sleep. We hope that you will consider staying with us again in the future.

From the from minute the team could not have been any more helpful always smiling and ready to help. The food and the accommodation we spot on. We had a dinner for about 40 and the quality was great and they kept the food topped up to ensure no one missed out. We also had the best bar staff looking after us all in the late evening without complaint.

David H, General Manager at The Olde Barn Hotel, responded to this review
We really appreciate your kind review and I will pass on your lovely comments to my team. Thank you for taking the time to review us and I am pleased that your stay was such an enjoyable one. We hope to see you again in the future.

Outstanding levels of service and cleanliness I would not hesitate to use this hotel again the staff were all very helpful and obviously very happy in their place of work, nothing was too much trouble and all done with a smile, well done

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you so much for your lovely review, I am delighted that the team made the RAF reunion a memorable one and we look forward to seeing you again next year.

Jane, the catering manager did us proud. Food was excellent and plentiful. Staff were friendly and helpful Great venue for our re- union event which was enjoyed by all. Facilities available for our guest speaker to deliver a presentation at no additional cost. We would return.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted that the RAF reunion was a good one and that we looked after everyone so well, it was a pleasure hosting you. We look forward to welcoming you again at the reunion in 2023.

A group of 60 of us had a function at this hotel. The staff were amazing to say the least, accommodating , genuine and most pleasant. The facilities whilst showing signs of wear and tear were acceptable and as we had a hot buffet, the food was plentiful, tasty and well served. Thank you to the chefs. The function and facilities surpassed our requirements and expectations at the price point accordingly, we have booked again for next year. Whilst the bar is pricey, it is no more expensive than other hotels and the surroundings are nice. Well done to Emma (Duty Manager) Nighttime, Jamie (Duty Manager day) Dawn, Hannah and the crew for making this event special.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind words and fantastic feedback. It was a pleasure to welcome and host your event at the Hotel and we are looking forward to welcoming you again in 2023.

Cottage has everything you can think of there. My husband and I went for a week from 2nd Sept. Had a lovely week away (despite the weather). First time at this cottage and will definitely be going back there. Would recommend it to family and friends. Handy for all attractions. Easy reach. Mousehole is very pretty village. Plenty places to eat. Owner left some scones jam and cream which was a nice gesture. Gate at front were you go to drive in is a bit heavy and need effort to open it. ( needs looking into).

Lovely hotel with friendly staff. Restaurant and bar food was very nice and reasonably priced. Our room was a little tired looking but clean and spacious. Only downside to our stay was the beds. Woke up every morning in pain as mattress was so thin we wondered if there was one on the bed. Pool was great.

Our 5th stay since 2016. We always book the same weekend as we travel to the area to attend the horse trials. I absolutely cannot fault the hotel, the food, drinks, bar, restaurant and certainly not the absolutely wonderful staff who keep us returning year after year. We are always made so welcome, and every single staff member always has time for a chat and some humour. Thank you for yet again, exceeding our expectations and we can't wait to return next year.

David H, General Manager at The Olde Barn Hotel, responded to this review
Its lovely to hear that we continue to deliver excellent service and that we are your chosen Hotel during the Horse trials. We look forward to welcoming you back next year or perhaps earlier as there is so much to explore in the area :-) Thank you so much for taking the time to review us its really appreciated.

This was our second visit to The Olde Barn Hotel following a lovely stay in March, & we were not disappointed. From my original enquiry & throughout our stay, the hotel staff were very attentive & accommodating. We booked a 2 night bed & breakfast stay with dinner on the first night. The 3 course meal did not disappoint at all, enough of a choice & everything very tasty. As I am a very fussy eater, I had a lot of questions about the menu. Nothing was too much trouble for the restaurant staff & if they couldn't answer a question, they consulted the chef. The menu is changed daily, & as we enjoyed our meal so much, we decided to eat in the restaurant on our second night. That was probably our biggest decision as we were spoilt for choice with the option of eating in the bar, choosing from the extensive bar menu. Breakfasts are also tasty & plentiful. There is so much choice that I'd be surprised if anyone went away from the table hungry. Self-service means you can have whatever you want & as much as you want, a great way to start the day. We requested a room similar to the one we had for our last stay & were allocated one 2 doors away, almost identical to the one we stayed in previously. The room was large & very clean, with a good supply of tea & coffee & plenty of toiletries. We saw a lot of changes & improvements since we visited in March. This hotel also includes leisure facilities & a gym. It is such good value for money that I honestly cannot understand where any bad reviews come from. We are now looking forward to our next stay.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and it was a pleasure welcoming you back to the hotel and meeting you once again. It is great to hear that you can see the improvements from your previous stay with us and I am confident on your next stay with us that we will have had the opportunity to make a few more improvements within the hotel. I will certainly pass on your kind comments to my team.

Had a 2 night stay when we were visiting the races at Southwell. Very quiet hotel nothing around for quite a way very relaxed break in lovely surroundings. Would definitely stay again if visiting the area had a meal in the bar in the evening which was lovely.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback and I am delighted that your stay with us was an enjoyable one. We look forward to welcoming you back in the future.

31 of us u3a members stayed for 5 days on our first holiday away together. We had a wonderful holiday getting to know each other better. The hotel was perfect as was the swimming pool jacuzzi etc. The food was to a good standard and varied throughout the week. The rooms were also of a good standard. The staff helped to make it a success. They were cheerful and friendly. I would recommend it too anyone arranging group travel to this part of the world.

We booked a night away here using a voucher code given as a gift. We got married in March and as we have young kids this was a mini honeymoon! Our room had a 4 poster bed, it was OK but the mattress is far too small for the frame and a quilt had been used to bulk it out. I'd had an operation 2 weeks prior so it was quite uncomfortable for me. The bathroom was nice with a bath and stand alone shower which was nice and powerful. It was a really really hot night so I did ask reception for a fan and 10 minutes later it arrived. Hubby kept telling me not to ask because they won't have any but thankfully they did! We had a 3 course meal included, we looked at the menu but it was quite old fashioned and unfortunately I didn't like any mains or puddings. We asked if it was possible to eat in the bar with their menu as its much more current. We had an allocation of so much towards the meals so had a starter and main. They were so tasty! Once the restaurants menu has been updated it will be much better. We used the pool twice while there. The new little area outside was nice to sit and read in the sun. Breakfast was lovely. You can order a variety of eggs to be made fresh for you, the rest is self service. Overall, for the price we paid it was a nice night away. I just wish the mattress had been better as that's one of the most important elements. This was our 2nd visit, we came in June 2019 and had similar experience except the restaurant menu was slightly better.

Hotel was in a good location with good access. The hotel and rooms was clean. Reception staff were pleasant. Food needs improvement. Breakfasts were buffet style , the cooked option only offered poor fried eggs no scrambled of poached available. With respect to evening restaurant meals, the menu was limited with only three options each of starters, mains and sweets listed. Presentation and quality was poor.

Fantastic hotel with great facilities. The staff could not do enough for us while we stayed there for our 2 night weekend break. We dined in the restaurant and the meal was lovely and the library for drinks after a great relaxing setting. We used the leisure spa in the morning and the pool is huge and facilities great although we passed on using the gym :-) We would highly recommend the hotel.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that your weekend stay with us was an enjoyable one. I am pleased that you enjoyed your time in our Spa and enjoyed your dinner with us. We hope to see you again soon.

Myself and my partner were gifted a 2 night stay with breakfast and 3 course meal included. We arrived and checked in and the young girl on reception was very helpful and welcoming however she was the only one. We felt very unwelcome by other members of staff. Our room was clean and tidy so cannot fault the room at all. We had dinner booked for 7pm which was inedible and cold. We ordered drinks before our food which never arrived. All three courses were not up to scratch and myself being pregnant actually felt like I couldn't eat the meat. The restaurant had a very strange uncomfortable feel to it, in the end we decided to just leave. Decided to try the pool however was freezing cold and didn't seem very clean at all. After all of this we decided to check out. We were both very upset as this was a gift to us after a very hard year and we feel so let down. When explaining the situation to a member of staff at the front desk she was very rude suggesting we should of complained at the time of our meal in which our response to was we felt very uneasy and didn't want to cause a scene in front of a restaurant full of people hence why we were complaining at the front desk. We decided to check out the same evening not even staying one night let alone the two. Very disappointing.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback initially given to us by your Mother directly and your review we were advised would be made. I appreciate the opportunity to address the points you have raised. I am very sorry that the Manager on Duty was unable to address your concerns to your satisfaction. I was disappointed to read that both you and your partners 3 course dinner with us was not to your liking or as detailed in the e-mail inedible. As you have pointed out the restaurant was full and we had no other issues, in fact the feedback was excellent. I can fully understand why you did not wish to complain at the time but had you done so we would have done our upmost to ensure your satisfaction . Our menu changes daily and is prepared with fresh ingredients and cooked on the day and I am sorry that it was not to your taste. I am very sorry that our recently refurbished Leisure Spa also was not to your liking too. I note that in the e-mail communication you also found the pool full of people who were “acting with absolute no regard for others”. On investigation by my team you entered the Spa at 7.54pm and left at 8.01pm. The pool is maintained at a constant 29.5-30C which is the correct and recommended operating temperature, this is controlled by temperature probes connected to the pool heating system. On entering it can feel cooler depending on a few factors. If guests enter the pool without showering as we advise and by the actual temperature of the pool area which can vary significantly as this is due to the external temperature, this being a key factor with the current hot weather we are experiencing. When entering any swimming pool it does take the body a few minutes to acclimatise to the water which with your brief time in the pool was obviously not given. It was also seen that there were only 6 guests in there, 4 middle aged couples in the jacuzzi, a guest sat by the pool and one person actually in the pool itself. There were two younger guests exiting the pool as you entered who I understand were a little noisy leaving the pool area. The pool cleanliness, like the temperature, is regulated by sensors and is computer operated to maintain the correct chemical balance which are dosed into the pool when required keeping it both clear and more importantly keeping it hygienically clean. Although the pool can be used by all our residents we also have over 450 private members who I can assure you would not tolerate any of the issues you have implied. By coincidence the reviews before and after yours are certainly more in keeping with our typical feedback. Although I am sorry that you decided to not stay with us, I can fully understand and this ensured no further disappointments. The Duty Manager was more than happy to allow off all charges for your stay although we were unable to re-let your bedroom in recognition of your dissatisfaction. We appreciate your feedback and I am very sorry the Hotel did not meet your expectations and was clearly not to your liking. I am pleased that you are therefore able to have the opportunity to re-use your voucher and that another Hotel will instead have the opportunity to honour your two night stay and be able to welcome you in the future. I do hope that your next experience in a Hotel is a good one. The hospitality industry has been seriously impacted by COVID and we certainly do our best to ensure all guests have a great stay with us in the knowledge that many have been unable to travel in recent years and I am very sorry that this was not the case with your short stay with us.

Good stay all round ser ice staff food cleanliness all really good as they always are,enjoy the swimming steam room sauna and jacuzzi friendly bar with good bar food and plenty of choice of drinks and food .we have been using the oldebarn for about twelve years and will continue to do so .Big thank you to all the staff a d see you again soon.

My friend and I have just returned from a two day break at this hotel which was the second time we have stayed here. Overall we had a very pleasant stay. The breakfasts were well cooked and there was plenty of choice. The evening meals were okay but do not expect fine dining. Our twin bed room was clean with comfortable beds and of a good size. The bathroom was suitable for someone with poor mobility. The best asset to our stay was the friendliness and helpfulness of the staff, particulary Beverley, Jaime and Cydney who worked in the dining room. However there are a few improvements to be made for future guests. The outside areas need sprucing up and daily litter picking/ sweeping is required. Housekeeping staff need to fully check that extractor fans and lights are fully working before guests arrive and all ground floor bedrooms have net curtains. I hope my comments have been useful to future guests and employees alike.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted that you had such an enjoyable two day break with us. Your feedback regarding the staff are especially pleasing as we aim to deliver excellent service and ensure that guests stays are good ones. I have noted your comments regarding the outside area and bedrooms. I hope will be able to welcome you back in the near future.

Lovely place to stay for a few days or more. Everything is clean and tidy. The breakfast and evening meal are suburb with plenty of choices, especially in the main restaurant. The staff are excellent, very helpful and happy . An excellent venue all round.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for reviewing your stay with us. I am delighted you found the hotel excellent and especially pleased with your kind comments regarding our team. We look forward to welcoming you back in the future.

Stopped over for the Michael Buble tribute weekend which was very entertaining . 3 course meal was very good. The spa pool was a good size. Booked a full body massage with Kate, which I highly recommend

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind comments, it is great that you enjoyed the tribute night and our spa facilities. I hope that we will be able to welcome you back in the future as we will be hosting more tribute nights next year. We have some space on our Freddie Mercury Christmas Party night on the 16th December if this is of interest to you.

We were at this hotel for a family wedding. A lovely venue for a wedding, everything ran smoothly and the whole party were well looked after. Everything was clean and tidy, the room was lovely. The only reason the overall rating is 4/5 is the fact that the bed was the most uncomfortable I have ever been on, I ended up sleeping on the duvet on the floor.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback, I am pleased you enjoyed the wedding but sorry to read that the bed was uncomfortable. We are replacing may mattresses as a part of our ongoing refurbishment program but it would be good to know which room you stayed in so that we can get the mattress changed and stop any future guests having similar issues.

My daughter got married here 13th August , we arrived on the Friday and checked in very quickly. Lovely swim then dinner in the restaurant , very limited choice and would have enjoyed the bar menu more. The day of the wedding was brilliant , very attentive staff who looked after all 70day guests . All ran smoothly , everything was set up and adjustments made on request. The food could have been a little better but overall was served quickly. Thank you to all the staff. Some guests said their rooms were a little dated and a little dirty and done beds hard and some sort , so a real mixture and you can never please everyone. Some lovely personal touches like all 69 guests getting to eat breakfast together in the Newton Suite and drinks for the bride to steady her nerves. Our check out time was extended so we could finish of the stay in the pool with our grandson . Thank you all

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review your stay. Weddings are extremely important to us and we take every care to make the day a special one, so I am pleased you enjoyed it. I have noted your comments regarding the restaurant menu and food. I hope that we will be able to welcome you back in the future and take this opportunity to wish your daughter and her husband a very happy marriage.

Stayed for a Freddie Mercury tribute night on Friday. What can I say except excellent, we had a fantastic night with our friends. The act was superb, the meal lovely and the staff couldn't be more helpful, especially Jane who really got the party started, great night. The bedroom was cool, considering it was such a hot night and lovely and quiet. Breakfast in the morning was good nd set us up for the day, although we were all pleased we went to breakfast at 8.30am as it was very busy later at 9.30am.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind comments, I am delighted you had a such a good evening and enjoyed our first tribute night, it proved extremely popular so there will be more to come. We look forward to welcoming you back in the future.

Reasonable accommodation with most of the usual amenities but only a fan rather than air conditioning which would have been handy on one of the hottest August days. Breakfast a bit like eating in a canteen with limited choice but reasonable quality.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am sorry we do not have air conditioning but this is not a viable option for the few days in the year when it is needed. I hope that we will be able to welcome you back again in the future, when the weather will hopefully be a little cooler.

The room was spacious, clean and had everything we needed, the bathroom was immaculate, it seemed very new and modern. The spa and gym was a little dated but was clean and tidy, gutted the jacuzzi was broke. Staff at the hotel are friendly and attentive. We had the 3 course dinner in the restaurant, the food was okay but the menu could do with an update and a few more options available as it was quite limited. The hotel is a lovely place to stay in an ideal location

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review, I am pleased that you enjoyed your stay with us. We are currently in the process of updating our Leisure facilities and the Jacuzzi is being repaired as I type. I have noted your comments regarding the restaurant menu and will take them onboard when we review the menu ready for the autumn. We hope to see you again in the near future.

Came and spent a couple of days for our wedding anniversary from arrival the staff were polite and welcoming. Especially the American gentleman on the bar. The room we stopped in was clean and fresh. We went to the Gravity Bar for a snack late afternoon and the food was lovely for a light snack. We we're joined later by friends and we again had a meal in the bar. The steak was cooked to perfection and the other meals we had tasted amazing. (Chicken burger, Potato Curry and Beef burger). Had a amazing night's sleep and the stay was complete with the buffet style breakfast.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review, I am delighted that you had an enjoyable stay and congratulations on your wedding anniversary. We hope to see you again in the not too distant future.

Expected a really good stay but felt disappointed by the corporate feel of the place. It is far to big to bother with couples or families.it has no community feel about it, the staff are very friendly however they don't have time to talk or make any conversation with customers. At a weekend I would expect a bit of light entertainment a singer perhaps but nothing, quite flat on the experience front. Very clean rooms and reasonable food.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review, I am sorry that you felt the hotel had a corporate feel, I am pleased however that you found the staff friendly. The hotel can be extremely busy at a weekend so it can be difficult for the team to find the time to chat to guests as much as they would like to. We have regular Murder Mystery and Tribute nights at weekend but these are only possible when we do not have other private events such as weddings, or parties, as was the case on the weekend you stayed. I hope we will be able to welcome you back in the future for one of our great value events.

This hotel was comfortable and clean. Areas of it has been updated and the room itself although basic had everything needed for an overnight stay. The pool was warm and the food very good. Would recommend the special offer of breakfast and dinner which is good value. Whilst the restaurant could do with more atmosphere and special touches the set menu offered good choice and tasted delicious. This is a good value break.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am delighted that you had such great value and that you enjoyed your stay with us. We hope to see you again in the future.

The only saving grace for this hotel is the staff they are fabulous, Arriving at the hotel from the outside it looks lovely, but in reality the rooms do not match what is shown on the webpage, not sure what room we got but I would have said very basic. I know people are saying this hotel is recovering from the Covid pandemic but in real terms it is tired run down , needs a deep clean and refurbishment. Our room was not in a good way the bed had a thin mattress, that when you sat on the bed you could feel the wooden frame surround of the bed, god forbid you turned over in the night it could have been painful. When you open the window you are above an exit where people stand and smoke not pleasant for a non smoker to have stinking cigarette smoke wafting in the room late into the evening, if you shut the window it then turns into a sauna as there is no other ventilation. The night we stayed there must have been a function on as in the early hours we had people leaving shouting and laughing and generally noisy. The bathroom was is a sorry state huge crack in the floor tiles that runs across the room, the shower surround has seen better days and surely you could find a plug to put in the sink rather than a old rubber one that doesn't fit. The filler round the wall lights looks like it was done by a child it is that poor. and as for the screw sticking out the wardrobe door, it could cause a nasty cut. As I said the only saving grace was the staff they were helpful, upbeat and kind. and apparently the spa was closed so didn't get to use that facility

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am sorry that you did not make the team aware of your concerns at the time as I we would have done our best to try and find you an alternative rooms to your liking. It would appear that you were in one of our traditional bedrooms and they are certainly older in decor and I am sorry that the maintenance of the room was not to a good standard. I will ask my maintenance manager to address the issues you have raised. Sadly during the very hot weather are rooms have got hot but we did purchase additional fans should guest require them to help during the recent heatwaves. We are refurbishing bedrooms but as you observed following COVID we concentrated on the public areas/gardens and we have now started refurbishing our bedrooms. With over 103 bedroom I am sure you appreciate this is a time consuming task and will take some time to complete and our websites only allows us to put a selection of bedroom pictures on. The designated smoking area is away from any guest bedroom and I am very sorry that other guests were so inconsiderate where they chose to smoke, I will ask my team to prevent this from happening in the future. The Spa is not closed, although the jacuzzi is currently broken, but the 15 meter pool, sauna, steam room, gym and tanning booth is open daily from 7am to 8pm. I do hope you would consider staying with us once again and we will ensure you are allocated a bedroom in the newer part of the hotel which I am sure will be more to your liking.

I stayed in the hotel 9/7/22 with my daughter. We enjoyed the beautiful swimming pool ( we had it to ourselves!). The Hotel is surrounded by countryside and the room has comfortable beds, excellent toilet/shower facilities, tea/coffee facilities, hair dryer, etc. Staff wecloming. The most impressive part of the stay was how the Manager helped and accommated a small issue I had, he was excellent, listened, supported and resolved my issue. This has left me entirely satisfied, feeling like I will definitely stay again.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind comments and I am pleased I was able to resolve the issues to your satisfaction and I look forward to welcoming you back to the Hotel again in the near future.

Friday to Sunday weekend break. Jamie duty manager and Jenna behind the bar in Gravity all went out of their way to make us welcome and nothing was too much trouble. Hotel was clean and comfy with a great atmosphere. This is a 3 star hotel recovering from the problems covid caused so be patient. Food was value for money in the Bar /Restaurant and drinks were reasonable priced . The hotel is recovering being taken over and from covid. If you want top notch BOOK A 5 STAR. Cannot fault this hotel overall excellent and the staff need recognition for all their effort in welcoming customers and going the extra mile. A BIG PAT ON THE BACK FOR ALL STAFF / Quick tip if using restaurant at night you need to book it / Breakfast is self serve from 7Am and value for money

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted that you had such an enjoyable weekend break with us. Your comments certainly put a smile on my face, we are a three star hotel and not a five star but also offer prices that reflect what we have to offer, it is pleasing to read that we do deliver excellent service and ensure that guests stays are good ones. We look forward to welcoming you back in the future.

Came for murder mystery and enjoyed it food could of been hotter but considering the room was busy Jane did a really good job looking after us Marked it down to 4/5 as main problem was when I booked this in April I asked for wheelchair accessible room as my partner is wheelchair dependant room we got given wasn't wheelchair accessible so back to reception explained the problem and they offered us another room which wasn't wheelchair friendly in the bathroom Third room bathroom better but still not good for person in a wheelchair but plenty of space Only got better stars as the duty manager apologised n ladies on reception sorted the room Would come back here if given room that we require is available but credit where credit is due to the ladies on reception sat afternoon 23/7 and to Jane and to the lady duty manager

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am pleased that you enjoyed your evening with us and that the problem on arrival was dealt with efficiently and to your satisfaction. We hope to see you again in the near future.

I paid for an executive four poster room for my wife's birthday through Hotels.com When I checked in the room had a small double and was very poor. I was told by reception they did not have four poster beds now and hotels.com should not have sold it. But the hotel is still advertising the executive four poster rooms on their own website. I don't think this should be allowed as when you get there it is too late and they are not interested

David H, General Manager at The Olde Barn Hotel, responded to this review
I am very sorry that you were not allocated the room you should have been and that reception also gave you incorrect information which I have addressed with my Front Office Manager. Some four poster bedrooms were very small for the actually size of the beds and as you can see in your pictures the rooms are dated. We have initially removed the four poster beds in some rooms and these rooms will be getting a full refurbishment in the near future, changing the old fashioned furniture. The Hotel still has 9 four poster bedrooms and I can only appologise that the correct room was not allocated and reception did not change your room whilst with us. Although our four poster bedrooms will be reduced further, as there is little requests for them, we will keep a few in rooms that have already been renovated. We are still advertising as we still have four poster rooms but we they will no longer show on our websites in the future. Unfortunately it takes 2 months to get any room type removed which is sadly not in the hotels control. I will be writing to you directly to return to us complimentary as a gesture of goodwill and a four poster bed will be available for you.

The room was good. Dinner was horrible, simple food, looking old and it was tasteless. The hotel really should improve this. Staff was not friendly during dinner as well. SPA facilities way worse than expected.

Very good evening, the murder mystery was good fun, we had great table service from Jane who was very friendly and helpful, the room was clean and comfortable and the meals were very good. Liz made sure a large party of us could sit together for breakfast

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and I am delighted that you enjoyed our Murder Mystery event. We run them throughout the year and we hope to see you once again.

Murder mystery, 3 course dinner, overnight stay, all you can eat breakfast and use of the pool. The only reason I've not marked it as 5 star is down to the jacuzzi being out of order! Jane was great at dinner and really looked after us. I'd highly recommend The Olde Barn. The rooms are spacious and well equipped and the bathrooms are very luxurious. We stay here often and will continue to do so.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that you enjoyed your trip to us to attend our murder mystery event. Sadly equipment breaks down and in this case the parts not readily available but it will be back in operation on 28th July. We look forward to welcoming you back soon and the jacuzzi will be running too :-)

Room size. Excellent. Air con. Excellent. Bar - food good. Reasonably priced. But only 5 crackers with a cheese board? Come on! Pool ok but dated and sharp plastic found by the poolside. Men's changing rooms stunk and I had to hold my breath. Spa needs a total refurbishment. Restaurant. Service was absolutely rubbish. Waited 15 minutes to see a menu. Had to ask for someone to take our drinks order. We ended up filling up on bread whilst we waited for our food. Kids portions were as big as adults and a third of the price. Whole restaurant is so dated that it doesn't feel part of a modern day hotel. Check in - told them we required all 4 rooms booked to be near one another- not possible. No explanation given. Another guest was very unhappy as no adapter available to charge his razor and toothbrush as it he was staying in an older room. Check out - asked to see the bill. Told it would be emailed. Still not received. I would stay again but management should really look into the service and to spend some money on the restaurant and pool ASAP.

We stayed here Monday to Friday and had a great time - this is our second stay in this cottage. Its a perfect base for visiting Whitby, Scarborough, Filey, Bridlington etc. Great owner that offers help / advice if needed. We will be visiting again in the near future.

Recently attended a Murder Mystery and had a great time. The hotel staff were great and accommodating as we changed numbers a few times before the event. The actual murder mystery took place during dinner which was delicious and Jane/other staff members were very efficient and friendly. The players were entertaining, friendly and funny both during the event and after it had finished. The bar was welcoming post murder with a great selection of gins. Breakfast was lovely and we all had a great time. The whole event was extremely good value for money and a really fantastic introduction for first time murder mystery newbies.

The event was fantastic the cast were brilliant. Also Jane who was one of the hotel staff was amazing she was helpful, polite and very informative. Breakfast was lovely with plenty of choice. I would recommend this place for one of these murder mystery events they are fantastic. Rooms were very nice. bathroom was fantastic with both a shower and a bath.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that you had a great stay with us and enjoyed the Murder Mystery event and my team looked after. We have now released more dates for later this year and we hope to see you again at a future event.

I stayed with my 9 year old daughter in room 506 on Saturday 9th June. We are next to what appears to be a lift, which was in use ( as you would expect) regularly. The sound of the lift was a grinding drill like sound, which resonated directly into our room. This room should not be advertised as somewhere to sleep!! I got no sleep, and yet I am a very very good sleeper. I told the reception the following day, maintaining that I know it is not their fault directly, and that I don't like to complain but felt I had to, I was assured a manager would email me. It is no 4 days later. No email. I feel totally ignored. I paid full for this room, and it was appalling. Also do not expect wifi, - there is none. And the sauna and steam room were out of order.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and am disappointed that you did not make us aware at the time we would have happily re-located your room immediately. I sorry that you were disturbed by the lift, the room you stayed in is in regular use we have never received any similar complaints. The lift is a disabled lift and only services 10 bedrooms, the majority of guests use the stairs so it is not in use regularly use but does make some noise in operation unfortunately. As the Hotel is in the country, sadly fibre is not available, so our internet is as good as it can be speed wise until the network in the area is upgraded. The jacuzzi and steam room were sadly out of order for a few days, although the sauna was in full operation. There was sadly no message to e-mail you and I will speak to the reception team with regards this as this is not acceptable. It is however very disappointing that you have chosen to write on two social media channels rather than e-mailing the hotel directly with regards the issues you experienced as we would have tried to resolve the matter and restore your faith in us.

Came on a travelzoo deal, the staff were very friendly and helpful especially Liz in the dining room, the food was good especially the breakfast, the pool area good although the Jacuzzi and steam room were out of order, the room was a little dated and in need of refurbishment especially the carpet which was threadbare, all in all good and worth a visit

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am pleased that your stay was an enjoyable one. Our steam room is back in operation and our jacuzzi will be repaired on 28th July as we are awaiting parts to repair it unfortunately. I will pass on your kind comments the Liz and the food and beverage team. We hope to see you again in the future.

Nice big room, service was excellent. The food is amazing, we had food from the pub area the first night and 3 course meal in the restaurant the day after soooo good! We went for my husbands 50th and even though the staff didn't know they still treated us as VIPs couldn't ask for more

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely feedback and I am delighted that my team made you feel special and you had a brilliant stay with us. We hope to see you again in the near future.

We booked on a Groupon deal bed/breakfast evening meal superior room to include a Murder Mystery night we had a large room with a 4 poster bed and jacuzzi bath which was all very clean even an iron and ironing board The hotel is undertaking repairs and refurbishment This was pointed out to us Free parking and a front garden to sit and relax with a beer We did not use the swimming pool but it looked very nice

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for kind review and I am delighted that you enjoyed your stay and attending our Murder Mystery event. We hope to see you once again and hopefully you can enjoy our leisure spa too next time.

The hotel is ideal if using as a stop over. Food option in restaurant is limited. We were missing 2 bath towels in our room and after asking at reception at 17:30 we picked the final one up at 21:20 being told by the duty manager that she had beds to make tv's to fix restaurant to deal with and an issue in the bar. No apology that housekeeping had failed. Very poor customer relations and noticeably under staffed. The hotel is looking a little tired. Our washbasin tap was loose and a hole in the wall near bed ( room 709) Ok for a one night at a reasonable cost but that is about it.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review your stay with us. I am sorry that for some reason housekeeping did not place the correct amount of towels in the room and that the Duty Manager was a little busy with other operational issues to deal with the issue immediately. The restaurant menu offers 4 starters, mains and desserts and changes daily however the bar menu does offer a larger selection of meal options. We do hope that you will consider staying with us again in the future.

Absolutely disgusted. Viewing the ‘boss' shout at a young waitress. Vile management and they should not be allowed to run a business with that amount of disrespect! The only thing I would recommend to customers is to keep away from this horror show!

David H, General Manager at The Olde Barn Hotel, responded to this review
I am very sorry that one of my managers spoke to one of the waitress in a less than professional manner. Human reaction to feedback can make an innocent situation become a more volatile one quickly and at this point my team are trained to continue the conversation in private area and obviously this was not the case as promptly as it should. It is very disappointing that you have rated us 1* based on this one unfortunate incident rather than your overall experience with us. We are certainly not a horror show as our many positive reviews confirm, quite the contrary, we have a great team at the Olde Barn. Sadly people react to situations in a manner that is out of character occasionally which is human nature when reflection is merited rather than an instant reaction. I am very sorry that your stay and perception of the hotel is based on this unfortunate incident and this will be discussed at our next Heads of department meeting.

Great night away- hotel staff were great especially the restaurant staff. Had the three course special which was fabulous and really good value. Made use of the pool,sauna and jacuzzi. Great nights sleep and a large and luxurious bathroom. Plenty of parking even when a couple of coaches pulled up. Will definitely be staying here again…thank you guys :-)

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that you had a great weekend away with us to relax and experience our great hospitality. I will certainly pass on your kind comments to my team and we look forward to welcoming you back again in the near future.

We stayed for two nights in late June and had a lovely time. Really good value for money, especially considering breakfast is included, and the staff couldn't be more friendly and helpful. Phil behind the bar is particularly friendly and accommodating. We chose to eat at the bar both nights, rather than the restaurant, as the menu was more to our taste - we thought the food was good quality and again, offered good value for money. We will almost certainly visit again, and would recommend others do the same!

David H, General Manager at The Olde Barn Hotel, responded to this review
It is great to read that you had a super stay with us and intend to return to us in the future. I will pas on your kind comments to Phil. We look forward to welcoming you back in the near future.

We have visited this hotel before when it was under different management… It's a great improvement- staff were all very friendly and helpful. Also plenty of staff too. Room was immaculate and comfortable. We had a four poster bed which was a nice surprise. The food was really lovely . Good quality , hot and tasty Pool area clean and good water temperature plus they have a jacuzzi, sauna and steam room. We came on a package event ‘Murder Mystery' which was great fun. We will definitely come back again Thanks everyone and especially Julie

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely comments and it is really appreciated the recognition of what myself and the team have achieved over the last few months. It is very much a team effort and I can not give enough credit to the team I inherited who have embraced new ideas so positively resulting in great improvements in customer service. It is great to read that we are delivering what we hoped to with the many changes that have taken place. We have made giant steps on improving all aspects of the business but will continue to make changes that we hope will improve the guest experience with us further. We look forward to welcoming you back soon.

Wonderful staff, the staff really make this hotel, so attentive and welcoming! Food OK, the bar very relaxed the rooms very nice just need 2 chairs at the table in the room, beds very nice, but this place is all about the staff, so friendly!!

David H, General Manager at The Olde Barn Hotel, responded to this review
I am so pleased to read that my team made your stay such a good one and I really appreciate your feedback and we do hope to see you again in the future.

We Stayed at the hotel for 3 days this week with friends. Must say the staff were excellent , very helpful and friendly. The evening meals and breakfast were also very enjoyable. Our whole experience was very good.. many thanks to all the staff including Beverley, Jamie and Elsa for making our stay so great. Our room on the whole was good but the bed could do with a new matress as was very soft.

Several 3 day visits pre and since covid, always get the same excellent rooms at reasonable rates.Swimming pool is great, food very good and restaurant service quick and polite.We will definitely continue to visit the Barn for our short breaks.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and it is great to read that as a repeat guest that we deliver good customer service consistently on your many visits to us. We look forward to welcoming you back soon.

Going ok till brekkie which was chaotic to say the least surely a better system can be devised especially if hotel full. Checking in at 3 was no better people arrived at 2.30 only to be told “check in is 3 o clock” so at 3 it was a shambles

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am sorry that you found breakfast chaotic. Breakfast is served between 7am to 10am but typically, especially at weekends, the majority of guests come down within the last hour. We are staffed for this but it does mean that table and food availability is impacted due to the volume of diners. Obviously we can not allocate breakfast times as guests as here on leisure. We have now revised our arrival times and we are a lot more flexible to early arrivals and will hopefully improve guests stay with us. I do hope that you would consider staying with us once again.

We spent 2 days at this hotel it was booked through virgin exprenice days when we arrived we were surprised at how big it was,it is rather remote so you will need a car to get about . The hotel itself is rather run down ,and I feel it needs alot of attention and needs to be modernised . We had a superior double room , well I wouldn't like to think what the standard rooms are like , the paint twas coming off on the window sill , the shower door kept coming off the runners when you shut it , was not good ,very basic . We had breakfast on both days , it had the usual continental also a cooked breakfast selection which was buffet style and you helped yourself it wasn't very hot overall I didn't rate the breakfast I didn't feel it was good quality , but that's just my opinion . The bar was OK apart from the price of drinks which again in opinion was an absolute rip off . £6 for a pint of beer I have stayed in 5 star hotels in London and have paid less , and when London you expect to pay that , but not in 3 star hotel in Lincolnshire !! The staff were friendly and pleasant which was nice . The only thing was when we checked out the receptionist didn't ask if we enjoyed our stay and if everything was OK, if she had I would of mentioned the few issues I had ,as we were there only 2 days I just put up with it . But to be honest I wouldn't stay again . And I wouldn't recommend it .

David H, General Manager at The Olde Barn Hotel, responded to this review
I am disappointed to read your review and that you did not enjoy your stay with us. We are currently refurbishing many areas of the Hotel and giving it the tlc it has lacked as a result of COVID lockdowns but this is obviously an on going process. We are not a purpose built modern hotel and we are therefore not as modern as some hotels but we do our best to keep the hotel as modern as possible. We also boast a leisure spa with a 15 meter pool, jacuzzi, sauna, steam room and gym which we feel certainly sets us a part from other local 3* hotels. I am sorry that you are unable to recommend us and appreciate your feedback.

I went to a murder mystery night at this hotel, my first time. It was fun and a great ice break, amongst the guests. The actors were great! I would go to another MM again. Recommended too. I have already booked to go to another event.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that you had a good night with us and enjoyed our murder mystery event. We really appreciate your recommendation and look forward to welcoming you back again.

Spa facilities were excellent, dissapointed the steam room was out of order 2 of 3 times we used the facilities, staff were lovely, room clean and well presented, shower tray had black mould which let down an otherwise superb bathroom, window opened onto a tiny area with a corridor window as a view

We arrived on Friday and we're warmly welcomed by be receptionist. Room was absolutely fantastic and exceeded all my expectations. My kids enjoyed the swim area and so did we. We were staying for the weekend for my sisters wedding, and the place couldn't have been more perfect. Will definitely recommend and will be back!

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that your stay more than met your expectations which is lovely to hear. We really appreciate your feedback and your recommendation. We look forward to welcoming you back to the hotel in the future.

Lovely Staff. Great Pool, Meals were good. Great value for Money. The only downside was a noisy room. But the hotel was full. Room was on a on a central access route. I'm sure if you ask if you ask they will give you a quiet room.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind comments and I am delighted the team made you feel so welcome and you enjoyed your meals with us. I am sorry that other guests disturbed you whilst passing your room and when we see you again will allocate a room at the end of one of our corridor rooms.

This is a very busy hotel with a number of wedding venues within it. The hotel is much extended and a bit rambling. Because there was a wedding on the bar was very busy and noisy. We also had a power cut, internet outage, fire alarm and a TV which switched itself on at 3.12am. On the positive side the restaurant food was good and extremely reasonable. The wine list not extensive but the wine we had was good quality and well chilled. The staff were also very friendly and tried hard to please in challenging circumstances.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am very sorry we had a power outage that impacted the hotel which was not within our control and impacted the whole area as it was a electric station that went down. We do host a number of weddings and I am sorry that all areas were busy as a result but we do have a number of staff on duty to ensure prompt service. We are a 103 bedroom hotel and as we only have one floor it is spread out on a the larger area of land that the hotel is built on. I am please that the staff gave good customer service and that you enjoyed your bottle of wine, we look forward to welcoming you back in the future.

excellent service all round the bar staff Jayne Grace and Lexi plus the lads were brilliant and a credit to the hotel. room was very good for the price was real value would recommend it to anyone so much so that we will having our next reunion there next year

David H, General Manager at The Olde Barn Hotel, responded to this review
It is lovely to hear that the RAF re-union was such a huge success and we are delighted that you are returning to us once again next year. We really appreciate your feedback and personnel comments about some of our team who will be delighted to read your comments.

There were 70 of us booked in for a reunion weekend. Nothing was too much trouble and all ran smoothly from the moment of initial booking through to checkout. We arrived here as customers and the staff made us feel like we left as friends

David H, General Manager at The Olde Barn Hotel, responded to this review
We were delighted to host your postponed event due to COVID and it was a pleasure welcoming you to the hotel. We look forward to seeing you once again in 2023 or perhaps for a leisure visit this year perhaps. Thank you for taking the time to review us.

Spent weekend of 13/14 May 2022 for RAF Reunion. Can only say that hotel met all my expectations. Was in a twin room very bright and airy with all amenities you could wish for except for the obligatory tea/coffee facilities (but that's not a problem). Shower wonderful and water was nice and hot. Bar area was good with plenty of seating both in bar area and a short internal walk to a nice comfy seating area. Food was good but was a set 3 course menu all individually priced 1/2/3/ course depending on your choice. All staff very helpful and nice, HOWEVER a big shout out for 3 lovely ladies on the Saturday evening disco/buffet, in no particular order Lexi, Grace and Jane, they worked hard, were so polite and involved themselves with everyone., (loved the dance Jane) in my opinion a credit to the hotel. Overall a wonderful stay and would thoroughly recommend this hotel to everyone. Looking forward to next years reunion.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and I am delighted that your postponed event from Leeds was a great success here at the Olde Barn Hotel. I am delighted to see that the booking is already in for next year and we look forward to welcoming you all once again. By the way all our rooms have tea and coffee facilities but they are in one of the cupboards and hidden away, I am sorry that you did not come across it whilst in the room.

We met some colleagues for a meeting today and was looked after by a lovely, friendly member of staff Jayne, she is a credit to the Olde Barn. It was very quiet and the bar was not open, but she went out her way to accommodate us.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind comments about Jayne and I am please she looked after you so well. I will certainly pass on your feedback to her and we hope to see you again in the future.

Had an evening meal and B & B voucher as a present, firstly was charged an additional £20 as we wanted to go on a Friday, the beds had more lumps and bumps than prison porridge, the choice of evening meal was, to say the least, very limited and of worse quality for the starters and sweet course. Main was of a better quality but a small piece of salmon, 3 new potatoes, red cabbage and stringy green beans. Breakfast was slightly better but only one type of egg, which were fried with the whites undercooked. Overall it was a very disappointing experience at over £120. Finally be aware that there are no vending machines and the nearest shop / service station is about 2 to 3 miles away so take a couple of snacks in case you're still hungry after the evening meal.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am sorry that your stay did not meet your expectations and you were unable to make any positives at all in your review. We serve over 700 dinners weekly and clearly the meal was not to your liking which is disappointing, especially as they are all made in house. The salmon is a standard size and had we been aware extra vegetables and fish could have been provided. There is also the option to dine from the bar menu on this deal. At breakfast only fried eggs are on the buffet which are regularly replenished and I am sorry that all were not cooked to your liking but we you could have ordered boiled, poached or scrambled from one of our team. We are in the process of replacing a number of our beds and I am sorry you did not find yours comfortable. We do serve food until 10pm and there are also crisps and nuts at the bar as we do not have vending machines as we do not typically have demand for them. Our rural location does mean that we are some distance away from shops and this ensure that we are a quiet and relaxing location.

Needed time away to relax and de-stress and the Olde Barn Hotel was just brilliant. The staff accommodated our needs and gave us advice especially with a migraine sufferer. The room was lovely and spacious. The spa facilities was great for us. They also do massages and other wellbeing activities such has nail pedicure I was gutted has we didnt know about it until we got there and it was complety booked so didnt get a chance to use this service. Otherwise had a great time.

Hotel was very clean, staff helpful and friendly. Room very good beds comfy. Dining room lovely and food very good and well presented. Pool area lovely jacuzzi very warm . Very enjoyable and relaxing stay.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that your stay was an enjoyable one and we really appreciate your 5* star review, thank you. We hope to welcome you back to the hotel in the future.

This hotel offers great value for money, good clean accommodation excellent range of food choices including bar meals. It offers a health centre and a swimming pool this is the ideal wedding venue. Friendly staff throughout the hotel.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that you had a great stay with us. I am pleased that it was good value and our menus were to your liking. We hope to see you again in the near future.

We visited the Olde Barn, on a buyagift experience and after reading the mixed reviews, we went with an open mind. We arrived earlier than planned, as we were unable to check in, we made our way to the bar, which was warm, and welcoming. The bar staff were friendly and pleasant. We checked in at 3pm and that is when the pleasantries stopped! We found the receptionist to be unfriendly, abrupt, surly and completely disinterested in her guests. Not even the hint of a smile. With our bags, we following the instructions given to us and we eventually found our room, which was pleasant with views overlooking fields and open countryside. The room was well situated, clean, airy, with a king size bed, with both a bath and separate shower. Tea & coffee making facilities were available and a large flat screen TV on the wall. The only problem was there was no remote to work the TV. After an extensive search, in drawers, wardrobe, under the bed, in the bed and in every orifice, it wasn't to be found. We duly reported the missing remote to reception, where the customer services experience continued in the same vain as our check in experience. We were advised that the remote must be there and there's nothing reception can do at this time. No apologies, no reassurances, no help whatsoever! Undeterred, we decided to use the pool and spa facilities and enjoyed a swim and steam. No issues there at all. Good sized pool, not too busy and adequate changing facilities. We had booked an evening meal in the dining room, which we were really looking forward to. Menu A, was the menu available (rotation of 4menus), which offered a small selection of 3 courses. We were met by Liz, who had the same training and customer service skills as our receptionist. We were unceremoniously plonked in the middle of the ‘dining room' which resembled an old barn, with dark beams, dark furniture and a dark carpet. The tables had no table cloths and were sticky to touch. Paper napkins adorned the table with a cold bread roll and the condiments. Fine dining it was not. Once seated Liz plonked the menus on the table and took our drinks order. Our drinks were served very quickly by another staff member who told us she was ‘knackered' and could not wait to end her shift. Within minutes another staff member, who didn't have a name badge on, came to take our order. She was pleasant and smiled and we later found out, after chatting to her, she was from Portugal. Our starters arrived instantly and we tucked in. As soon as we had finished the starter the pots were cleared, again with no finesse and the mains arrived. The food was OK but that was it. Salmon served with swede was a novelty but it was edible. We had both courses within 1/2 an hour and felt very rushed. The experience was not pleasurable. Watching the staff clearing up, clock watching, huffing & puffing was quite off-putting. There was clearly a ‘get em in, get em out' attitude and absolutely no finesse at all. Once the table was cleared and with no options of a tea or coffee, we just sat there waiting. Bet, who I think was in charge, as she was wearing a trouser suit, joined Liz setting tables up for breakfast, whilst checking her clip board, watching the clock and spraying tables. As we had clearly out stayed our welcome, we made our way to the bar, which was directly adjacent to the dining hall. As we were leaving Bet got a little animated telling us and the entire dining room that we were ‘only bed & breakfast' and had not paid. We very graciously pointed out that we had checked in with our room details and assumed it would be charged to our room, as no one had explained to us any different and nobody had presented the bill or indeed asked us if we were finished. We were told that was not the case and we're not allowed to leave until we paid, which of course we duly did, as doing a runner was definitely not on our agenda! We accept a ‘no frills' dining experience but it could have been a much more pleasurable experience if the staff had basic customer service experience, a smile and looked like they wanted to be there. It wasn't and they didn't. After a good nights sleep, we endured breakfast, which was similar to dinner, same sticky tables, same poor customer services, same dining experience, limited choice, cold coffee, served from a flask and very average food. It really is such a shame that the potential of this hotel is not maximised, it really could be a little gem, with a bit of investment, a bit of love, some clever marketing and the right people with the right attitude working there. Until then we would not be in a hurry to return and would not recommend it.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your detailed review of your stay with us. I am very sorry that your time with us did not meet your expectations and very sorry that you did not receive the typical high level of customer service we have feedback on. We are obviously disappointed that you do not intend to return to us and can not recommend us and I do hope that your next hotel stay is a successful one.

We had a deal but overall good value The room was very adequate and clean but no aspect. The bath towel heater did not work but all else was fine in the room. The free G and T was good and the main meal a little limited but the breakfast was first rate , once they found some more bowls and spoons. I had an extra glass of wine at table but trying to pay for this at checkout made me wonder why I bothered but I was being honest . Car parking was a little difficult and it is very easy to get lost inside and surprisingly close to the A1

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank your for taking the time to review us and we appreciate your kind feedback.

Considering the price we paid for the room, the room was very basic. We had a lovely wedding and the staff were lovely but the room was very basic for the price we paid. Not enough pillows - blankets for 3/4 people and only 1 lamp and no bedside tables

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am sorry that the room did not meet your expectations. All beds have a quilt, 2 pillows per bed and we also have additional blankets in the wardrobe. We would have happily supplied more had we been asked at the time. I will need to speak to my team with regards bedside tables as all rooms should certainly have them and thank you for bringing this to my attention. I am delighted that the wedding was lovely and we appreciate your feedback.

Needed an hotel with a function room, swimming pool for the children and that took dogs for a reunion of a family of 19. The hotel itself is 3 star and will soon require a refurbishment. However the food was really good and our thanks go to the chef(s) The hotel staff were second to none! Our special thanks go to Didi, the deputy general manager, who was so helpful and a genuinely nice person. Nothing fazed her. Down side, the Wi-Fi is useless but we didn't go there to use the internet, and during the our visit there was an invasion of mosquitoes (nothing the hotel could do about that), and the water pressure was low at times (also nothing the hotel can rectify). There Was a wedding during our stay which effect sleep quality for some members of our party The staff definitely make this hotel.

David H, General Manager at The Olde Barn Hotel, responded to this review
We appreciate your kind feedback and I am delighted that your stay was an enjoyable one. We are hopeful that Grantham will get fibre soon as this will ensure a far better internet which is very poor currently though no fault of the Hotel. I will pass on your kind comments to Didi and the team.

a pleasant stay, with good service and decent food, prices were reasonable, internet did struggle the first day, but second day was fine. would stay again. Location ok, but was not a lot in the immediate area

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am pleased that your stay was an enjoyable one. We hope to see you again soon.

Terrible food (with gone off guacamole). No iron/ironing board in room No hair dryer Bright blue light from thermostat Waited one hour for room service Overall just not worth the money whatsoever. Had to ask for an ironing board and iron, the receptionist gave me a key to another room in order to iron. Ordered room service on two evenings. First meal wasn't great but thought it was just my choice. Ordered again the second night and it took an hour to arrive and the meal was pretty terrible. The avocado guacamole with the nachos was also gone off. Breakfast was good but the tables are sticky. Cleaning of the room was brilliant, always had fresh towels so if you're just looking for a room to sleep in then go here.

We stayed here as a Virgin Experience package which included afternoon tea. Weirdly, it was served in the bar surrounded by people drinking beer and watching the horse racing, which wasn't really what I'd pictured. The food was fine, however. I was quite excited when we walked into the room to find a four poster bed until we realised that one of the posts blocked the view of the TV. Had hotel management tried staying in this format of room to check the guest experience, they would quickly have realised this. There was a sign in the bathroom explaining how to use the shower but with a caveat that these instructions don't apply to all the rooms! Surely you would put a sign appropriate to the room? These two things, although relatively small, demonstrate a lack of attention to detail. We enjoyed the pool, jacuzzi and steam room. They had run out of towels though so asked us to go get towels from our room and told us we could ask housekeeping for fresh ones. I asked if we could just get towels from reception (much closer) but was told that was not possible. Breakfast was probably the best part of the stay. Plenty of choice and lovely fresh croissants. We didn't get chance to explore the village but I can recommend popping to the alpaca farm which is only a 10 minute drive away. Overall the stay was fine but there were just a few niggly things that could so easily have been fixed with a bit more thought. I'd have been disappointed had we paid full price.

Having read some of the mixed reviews we didn't quite know what to expect but all our concerns were unfounded. We had a very nicely furnished spacious room with a lovely modern bathroom with good quality towels as was the bed linen. They even replaced the light bulbs when requested to make the room brighter! Nothing was too much trouble for any of the pleasant staff. Both breakfast and the evening meals were fine.would love to return and will definitely recommend.

We stayed for two nights as part of a party of fifty plus guest on a car club outing The hotel offers a large car park Ideal for the parking of prized possession We were welcomed in reception by a friendly and helpful staff The room was clean and very comfortable Our small dog was made to feel at home being offered biscuits by the staff as the party enjoyed a reception in the lounge of coffee and excellent cake I particularly enjoyed the pool ( which I visited several times over the weekend) We ate as a party on both evenings in the banquet suite where the set menu offed an appetising selection on both evenings Food was served efficiently by the helpful and engaging team Breakfast was served on both morning with both hot and cold food being offered by the buffet table the staff were friendly and helpful as experienced throughout our stay To summarize I will use the hotel again when I am in the area and can absolutely recommend the hotel for a party booking offering terrific value not to mention service with a smile

Tv in our room didn't work and had no help from staff to fix this. Bed was old or overused as springs were flat and mattress uncomfortable. Noisy with other guests walking past or in next rooms, could hear every word said. Lack of toiletries, hole in wall and old fashioned furniture. Tables at breakfast were sticky, spiders in corner where we sat and breakfast room so overcrowded staff had to sit guests in bar area.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us. I am very sorry that your stay fell below your expectations, we will address the points you have made and I do hope that you will consider staying with us once again and give us the opportunity of restoring your faith in us.

Stayed here for 1 night - never again - the food was ineable - dinner was very small portions - vegitables were overcooked and inedible. meat was mostly fat. Breaftas was overcooked and inedible.. glasses were dirty Room was large, but tap was hanging off - plug was broken - shower tiles were peeling up and sharp underfoot. Cleaners stood outside our room early in the morning to have a lonmg and loud chat - even though we had a do not disturb notice on the door. When i complaineed to reception - i just got told they would pass the information on... would not recomend

David H, General Manager at The Olde Barn Hotel, responded to this review
It is disappointing to read your feedback especially in view that the stay was under £65 for a superior bedroom, dinner, breakfast and a gin & tonic on arrival which we think is excellent value. We serve over 700 dinners and 1,200 breakfasts weekly and if our meals were as described we would not be rated so highly on this site. We fortunately meet the majority of our guests needs and meet their approval and I am very sorry that we did not meet yours. I am at a loss to explain how you experienced so many issues, it appears with every aspect of the hotel and have not been able to offer one positive comment which is very disappointing. Without commenting on all your negative feedback, it is very clear that the hotel did not suit your requirements or meet your expectations in any aspect. I do hope that your next stay in a hotel is more to your liking.

Lovely place to stay,the food was fabulous and the staff are excellent,loved the spa really and enjoyed my stay.the hotel is very clean and decorated really nice,love old buildings with character would recommend staying here

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you so much for taking the time to review us and for your kind feedback. We really appreciate your feedback and your recommendation and we look forward to welcoming you back in the future.

We stayed at the Olde Barn for a couple of nights and found it to be very clean, comfortable with the food very good. The staff make this place. Nothing is too much trouble and, rather than single out any members of staff, our thanks go to each and every one of them. We'll certainly be back

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you your comments are really appreciated and my team will be delighted that their efforts have been recognised. We strive to work as a team and deliver great service and it is lovely to hear when we have done that. We look forward to welcoming you back in the future when I am sure you will have another great stay with us.

Stayed 2 nights with a friend, as a base to visit surrounding areas. Lovely to have a bar area selling good bar meals, a great choice of food in the restaurant and also a lounge area to sit and read a book. The rooms were very clean and comfortable with tea/coffee facilities, hairdryers, trouser press, iron and board and a safe. Plenty of storage for clothes. Room cleaned daily (not all hotels are doing this yet) and we had a nice quiet room. Didn't use pool facilities so can't pass comment.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am pleased that you enjoyed your stay with us and that our menu and dishes served were so well received. We hope to see you again soon and perhaps you will take the opportunity to enjoy our leisure facilities too.

Lovely disabled room with bathroom containing a walk in shower and a bath which is rare. The bathroom also boasts a double sink unit and plenty of space. A toilet raise, however would have been a helpful addition. A tasty breakfast with a more than adequate selection. The leisure facilities are open from 7am until after 8pm and contain a large swimming pool with a jacuzzi, sauna and steam room. They are a wonderful addition to the great value and impressive room we had at this hotel.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am pleased that our disabled room met your expectations and we appreciate your suggestion which we will look into. I am delighted that you were impressed with us and hope to see you again soon.

Good stay , room clean with a surprise four poster bed and Jacuzzi in the in sweet which was a completely unexpected . Breakfast hot and well presented . Swimming pool very nice as was hot tub and all help given

Excellent stay thank you to Jane who made our stay and experience a memorable one. lovely quiet location and great facilities. although limited options for vegeterians, cant complain about anything else. great work by the whole team

Went for a mini break with husband's birthday. Purchased a wowcher deal for 2 people , 2 nights to include breakfast both mornings and 3 course meal. Inclusive use of spa facilities. Very good value for money We had a very enjoyable stay, rooms were spacious and clean although quite hot during the night. Meals were lovely, staff friendly and spa a treat. The only thing I would suggest is maybe a fan for rooms at night as it was hot. We will visit again.

I wholeheartedly have no problem in reccomending The Olde Barn for a stay. It's warm, well lit, spotlessly clean and full of professional staff who will be only too happy to help you during your stay.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your 5* review and your kind recommendation we look forward to welcoming you back soon. I am delighted that my team looked after you so well and that you found the hotel more than met your expectations.

Our granddaughter had qualified for showjumping in the final at the Arena UK Lincolnshire and we wanted to go and support her. We had to find accommodation that would be dog friendly for our lack Labrador. The Olde Barn Grantham fitted the bill. They had a great deal on dinner bed and breakfast and were less than 10 minutes away from the show ground. Hanna on reception gave us a warm welcome and our bedroom and bathroom were clean and very spacious. The restaurant staff were also friendly and attentive with Jamie the restaurant manager looking after us very well, as indeed we saw her doing the same for all the customers. If we are back in the area again we would have no reservations about staying at the Olde Barn again.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that your stay with us was an enjoyable one and ideal for your trip to watch your daughter at the Lincolnshire Arena. We are very dog friendly and I hope your labrador enjoyed it too :-) It is great that you had such good value and we hope to see you once again in the future. I will certainly pass on your kind comments to Jamie.

Excellent value for money short break with very good accommodation and food. Minor issue 're limited internet availability but this was stated beforehand. As a personal choice would have preferred a bath but the room, facilities, staff and overall experience all very good Would recommend

Needed a place to stay for an overnight horse show, an amazing, warm welcome and friendly staff, especially Jane who made sure darcy had her water and a treat!! Will definitely come back to stay again

Warm welcome. Room big, bathroom very modern & clean. Restaurant busy so ate in bar. Food was good, good choice. However only after we got into bed did we realize the 2 single divans pushed together had 3 mattress toppers on & the right side springs were gone making a low dip- a broken bed. We didn't sleep well. There was also a green light - poss exit light, that illuminated the room all night. Breakfast was good- couldn't fault it. Spoke to lady on reception upon check out about bed & she said we shldve flagged it the night before& poss been moved. I see the point- but we had unpacked & were exhausted.. i think its more not putting guests in a room where the bed is clearly knackered & you try to cover it with 3 mattress toppers! We would return but wld do full inspection before unpacking! Staff were friendly & location perfect for Arena UK

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and we appreciate you taking the time to review us. We are in the process of replacing beds and I will certainly ask my Head Housekeeper to ensure the bed on the next delivery replaces this bed as this is certainly not a good standard and I am sorry that your bed was not comfortable during your stay. We do hope to welcome you back in the future.

Excellent hotel set in a rural area. Bedroom and en-suite excellent Wifi, swimming area good. Breakfast was hot with plenty of choice. Evening meal was also served hot and excellent choice. Yes we would stay again and can recommend it, very good value for money.

This Travel Zoo offering was a much larger hotel than we expected and certainly catered for numbers as we found at breakfast time. The staff were kept on their toes trying to keep up with orders. Our two dining in dinners there were somewhat less frenzied affair and the three course meal at a fixed price was certainly excellent value for money. there were sufficient choices with each course to suit most people and a reasonable selection of wine. We found it strange to pay for our dinner drinks each night rather than put them on the bill at the end of our stay. We did have two rounds of gin and tonics included in our three night deal and it also included a two course dinner on the first night. The hotel rooms were reached along long corridors on three levels but the lift was out of action for some time so we had to carry luggage upstairs instead. The rooms were generous and well equipped with wi fi, hairdryer, iron and ironing board plus a trouser press. Nice to have a separate shower in the bathroom rather than having to rely on one over the bath. Front of staff extremely helpful and well prepared to receive guests.

First time to the Olde Barn, great location, bedrooms a little small, and some of the rooms, (overlooking the carpark) were very noisy. Bar area and food selection was good, breakfast Ok and overall good value..

We went here for a couple of nights to celebrate my mum's 86 birthday also with 3 sisters we had a great time. Food was lovely the staff caring. The Spa was very enjoyable we all loved every minute .It was a great break. Thank you

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and I am delighted that we made your Mums 86th birthday a memorable one and we hope to see you again in the future for another birthday celebration.

Only ate it the restaurant, family were staying. Phoned in the afternoon to book a table for 6.30 that evening. When we arrived there's was no table booking so they found us a table. Service was slow and had to ask to order. Food was on the table in 5 mins which leads me to think it was sitting under lights. Fish was tasteless apparently. I had vegetable tagine which comprised of 6 pieces of roasted veg and a serving of cous cous. This was the only vegetarian option. It was so spicy hot I could hardly eat it. The other with me dined on the smoked haddock with a dill sauce. On the plate some carrots and broccoli . Also ordered 3 teas and had to ask twice for the third tea as only 2 were brought to the table. We had no starters and no desserts. And it cost. £67.00.! So I cam home to eat as I was hungry. Only 2 dessert options which didn't suit me. I won't eat there again very didssappointed.

David H, General Manager at The Olde Barn Hotel, responded to this review
The price of our main course only is £14.95 as detailed on the menu and I am not sure why you were charged £67, however if this issue had been raised at the time we would have certainly looked into this and resolved the matter for you. All meals are plated prior to them being served but all are meals are prepared in advance and stored on our kitchen hot plate for speed of service. The team are readily available and I am sorry you had to ask for your order to be taken and for the additional tea you ordered. Clearly they did not offer the typical service we do and I am very sorry that your meal experience with us was not a good one. We only have one vegetarian option alongside 3 other main courses so 25% of our menu is vegetarian however guests can also order from the options available in the bar too and I am sorry that this was not offered to you. I am sorry that the dish you ordered was too hot and it is disappointing to read that the smoked fish was tasteless especially as this is ordered in by ourselves smoked. Our menu does change daily and I do hope that you would consider dining with us again to give us the opportunity to restore your faith in us. We appreciate your feedback and I will certainly pass on your comments to our Head Chef and food and beverage team to investigate and review their procedures.

Great one night stay at Olde Barn Hotel Booking included 4 twin rooms,, 2 course dinner + gin , breakfast and late 12pm checkout Rooms were all next to each other , they were spacious and clean. Long dining table was prepared for us so we could all eat together Menu was limited but food was hot and tasty Staff were amazing, friendly and obliging Last minute spa treatments for 6 people were accommodated admirably.

Room was very good and as my husband is disabled they ensured we had a walk in shower. All the facilities are good and the staff were all very helpfull. Breakfast was OK - plates should have been warm, toaster needs updating but plenty of food was available. We had dinner in the dining room one night which was fine though limited and ate in the bar the following evening which was fine. Staff were all very helpful and friendly.

My wife has stayed here before and really enjoyed it. This was a mid week getaway 1 night. I arrived just after 3 booked in reception pleasant. Went to room, this was a basic room quite small and was all equipped for disabled visitors(I am not) as it was small standard double bed but only room for one bedside cabinet. The decor was quite drab and the bathroom just didn't smell fresh. We used the spa facilities then after decided to eat in the bar. From here things went down hill.waited half a hour and after complaining got my starter (soup). Then waited and waited again a good twenty minutes to half an hour. Asking the staff where was our main course (oh I'll go and check or would you like a refund) to which I replied I would like my meal as I'd travelled straight from work. We waited a bit longer then gave up. There was no manager and the supervisors response was poor. Excuses as to they were short staffed and would I like to go into the restaurant didn't help as I didnt want to sit for another HR. We were refunded for our meal the drove into Grantham to find something to eat. By this time it was gone 9pm. At no point did anyone say there would be a delay due to staff shortage, we could have planned earlier. As for for a relaxing mid week break total disaster

Enjoyed our stay here, our room was a bit dated and could do with some updating though. The majority of the staff were kind and attentive, evening meal was tasty and well served. The breakfast in the morning was nice, with a range of options. I noticed staff seemed a bit rushed and was working at their capacity. This definitely wasn't helped by an older lady barking orders at the other staff and being frankly rude and unprofessional, especially when in front of me and other guests. I think at one point one of the younger girls looked close to tears with the way she spoke to her. Absolutely disgusting. Just a shame when we really loved our stay, all it took was one member of staff to drag it down, made us feel like we were a burden on the waiting staff when they were already running round like crazy on her orders.

The hotel overall was comfortable and quiet. Some staff were more pleasant than others and went out of their way to help. Breakfast , particularly was very good with quality produce. Dining room experience not the best from an aesthetic point of view .

Had a lovely 2 day break. We have stayed here many times but not for the last 2 years because of Covid. We stayed in a superior room which was in excellent condition and very clean. We always use the swimming pool and hot tub. The restaurant meal was average but the burger meal in the bar on the second night was fantastic.Breakfast has improved since our last stay and really enjoyed it. We have always found the staff polite and helpful. Jane at breakfast was very helpful with a pleasant attitude made our stay all the better.

As others have said the hotel needs tidying and upgrade. The evening menu choice not good. Room very outdated leisure facilities were OK and breakfast OK but no option vege sausages. Evening meal very poor

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. We cater for up to 100 diners each evening and as such have a daily reduced table d'hote menu which changes daily to ensure we are able to serve all the diners whilst offering a good selection of dishes. All our dinner inclusive guests can dine in the restaurant or chose from the more extensive bar menu in our gravity bar. Our breakfast selection offers every dish you would expect at breakfast and it is disappointing that you have rated this is ok. We have 103 bedrooms and there are a small number that need updating which was obviously delayed during 2020 and 2021 due to the COVID epidemic. We do however clean and maintain our rooms to a high standard and we are aware that some rooms require updating. Sadly the financial impact on hospitality has been devastating and sadly some hotels have closed as a result but it does mean that our resources for up dating are sadly a bit limited currently. We appreciate your feedback.

Event good . Room clean and good . Good value for money on the deal . Unfortunately main course of meal provided poor as carrots had that horrible burnt smell and taste ( like when you steam veg and the bottom of the pan burns when water burns dry ) . Waitress acknowledged and did do her best to put right .

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am pleased that you enjoyed our murder mystery event and your stay with us. I am sorry that the kitchen experienced issues with the carrots for the event and that on service they tasted so poor. Obviously something went wrong during preparation and we will certainly ensure that this does not happen again. I am pleased that the waitress on the night did her best to rectify the situation. We do hope that you would consider another event with us in the future.

The hotel is just what you want for an overnight get away and relax. The health suite is fabulous with a pool, sauna ,steam room and jacuzzi. The room was very spacious. Extremely large bed which was comfortable enough, large tv, bathroom was lovely with rainfall shower. Tea and coffee making facilities with a couple of very tasty biscuits. We had a few snags with staff disorganisation, very small portion on the dinner side, but breakfast makes up for it. Wouldn't let the little niggles stop me from going again.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that your stay with us was an enjoyable one and that the few snags did not impact your stay. I am pleased to read that you would consider staying with us again and we look forward to welcoming you back in the future.

We stayed at the Olde Barn on a two night B@B Travelzoo deal which also included dinner on the first night. We really enjoyed our stay and found all the staff to be really friendly and helpful. The breakfast buffet was excellent which set us up nicely for the day and we also enjoyed our evening meal. The complimentary Health Club facilities were also well equipped. Overall a lovely break thankfully matched by the weather! On the second night we took a short walk to eat at the Thorold pub in Marston which is well worth a visit.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and for you 5* review. I am delighted that your stay was an enjoyable one and we hope to see you again in the not too distant future.

I booked for a murder mystery event online then called, to upgrade to include a jacuzzi and paid the extra cost. We looked forward to the event for weeks and booked the day off work to get there early so that we could make use of the jacuzzi before the evening event. When we got there we found that there was no jacuzzi. We spoke to reception who told us that there were only 3 rooms with jacuzzi and that they had already been taken. We asked to speak to the manager and were told the manager was not available and that there was no point as they couldn't do anything. The room was fair but nothing special. An executive room with a 4 poster bed that blocked the television screen. The hot tap came off whilst I was in the bath and my body was scolded as I could not turn it off or get out of the bath without burning myself. When I told reception but they were uninterested and did not offer first aid for the burns. The murder mystery event was amazing, the evening meal was awful, breakfast was fair. I will never return and advise you to stay elsewhere.

Requested top fl large bed and bath got that but also got a buzzing noise continually from outside and the smallest tv you could buy. Furniture was very tired and stained even though it was supposed to be a superior room.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am sorry that there was a noise that disturbed you and we will certainly investigate this further. Some of our rooms have slightly older furniture however all our rooms are cleaned to a high standard and the facilities in all our superior rooms are the same. We do hope that you would consider staying with us once again in the future.

Staff were very friendly, welcoming and helpful. Room was spacious had extra touch's, biscuits, shower hat, shoe shine. Lovely comfortable bed. Breakfast, evening meal were lovely. Nice size pool, sauna, steam room.

David H, General Manager at The Olde Barn Hotel, responded to this review
We really appreciate your 5* review and I am pleased that all aspects of your stay more than met your expectations. We hope to welcome you back soon.

Hotel, room and pool Good, staff friendly and helpful. For the price we paid on travel zoo deal did'nt expect haute cuisine but also did'nt expect a trip down memory lane to school dinner in the 60's. Needs to definately improve even if it means charging a little more.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am sorry that the menu was not to your liking, we change the restaurant menu on a monthly basis and put on dished that our guests like and I am sorry that it was not to your liking. We do serve traditional meals in the restaurant which is what our guests tell us they prefer but anyone on a travel zoo deal can also chose from the bar menu which has many additional meal options. I am pleased that you felt it was good value and we hope to see you again soon.

When we arrived, just before 6 pm, we were met with a very curt Receptionist, who asked us to fill in the obligatory form and asked if we had booked dinner. We said we hadn't but the paperwork stated we could book a table as we booked into the hotel. She said, 'We don't have any tables tonight, as we have a bus party in, but you can have your dinner free tomorrow night'. We explained that our dinner was part of the package and we were only staying one night. She repeated, 'We don't have any tables in the restaurant tonight'. After staying that we had complied with their paperwork, she said, 'you can eat in the bar, to the same value'. We said we were not happy, so she went to speak to the restaurant staff, who allegedly said if we went in straight away, they would serve us. So that is what we accepted. When we went to the restaurant, it was completely empty, and only 3 other couples came in during the next hour After such an awful start, the service in the restaurant was first class. The staff were attentive, efficient and very friendly. Jamie and Lexi were wonderful. The meal was acceptable - not the best, but certainly not the worst I have ever had We went back to the room, which was barely warm. The radiator was badly in need of bleeding. I went to see the same curt Receptionist, who said she would send the Duty Manager. When she arrived, it was Jamie, who could not do enough for us, but stated that the maintenence people had gone home, but offered a small heater. The room was large, clean and comfortable, and the huge bathroom was lovely Breakfast was good, but by 8.45 am, they had run out of fresh fruit Guess who was serving in the restaurant? Yes, Jamie!! She should be appointed Customer Services Manager and Trainer, and she needs to start with the Receptionist. Jamie, you are amazing

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am pleased that your stay with us was an enjoyable one. I am sorry that the receptionist was not helpful but delighted to read that a number of the team more than made up for this with the service they gave you. I do hope that you would consider staying with us once again.

So many things wrong with this hotel fitness center closed no heating in the rooms as they had run out of gas for 2days glad I was only there for one day I was there the second day so the cold had rely set into the hotel rooms the furniture was dated we had a superior room umm not rely. Carpets coming up on transfer from stairs to landing restaurant freezing cold when having night time meal food ok if you want a special day don't stay here in my opinion truck stop at best

David H, General Manager at The Olde Barn Hotel, responded to this review
Sadly you stayed with us when we had issues with our mains gas that was out of the Hotels control. We are in a rural location and run on LPG, our supplier who re-fills our gas automatically failed to do so. This obviously caused many issues resulting in the Hotel having to close for 2 days following your stay until we received supply. This meant we had no heating, no hot water, no cooking facilities or way of heating the pool in the Health Spa and the team worked very hard in an exceptionally challenging situation. A few of our rooms have older wooden furniture but as can be seen on our reviews are rooms are cleaned and maintained to a high standard. Sadly carpets can lift at anytime due to the volume of guests we have staying with us but they are repaired as soon as identified. We really appreciated customers understanding as we were fully booked when we ran out of gas and I am very sorry that this impacted your stay.

Very disappointed as we booked the hotel for a birthday treat after 2 years of lock down . Only to find out that this was not available due to no gas we complained to the receptionist who said it was out of her hands and the hotel wasn't offering compensation for this. The first night we went to the restaurant and was served cold food. The helpful staff replaced but the food was still not hot, the explication for this was that they had to walk far and maybe the food was cooling down and that they could microwave it! For this we were offered a discount on the food. The second morning there was no hot breakfast offered. Our overall experience was extremely poor we appreciate that having no gas was out of the hotels hands but some form of compensation should of been offered as the main reason to go was a treat we could of easily gone to a cheaper hotel for the same service .

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am very sorry that your stay was at a time the hotel lost gas supply due to delivery issues with our LPG gas as sadly we do not have mains gas supply. As I am sure you appreciate the team were in an unknown situation and did the best they could in a very difficult situation. We had to use are function kitchen as a result and this is sadly some distance away from the restaurant and I am sorry that your meal was not as warm as it should have been as a result. The team should have certainly offered compensation as a result of the problems and should you wish to book again we would happily offer discount of any future stay.

Hotel staff are very unprofessional in dealing with guesses, breakfast very poor no control of the help yourself to the hot buffet, waiting 10 minutes for sausage and beans. No details of have you switch the tv on because the remote hand set doesn't work, you have to use the remote switch on the back of the TV set.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am very sorry that due to high breakfast volumes that their was a delay getting some hot items to the breakfast buffet. The hotel checks remote controls before rooms are let and I am sorry that the battery had gone when you were in the room. There is a manual option but reception do have spare universal tv controllers and batteries and I am very sorry that you were inconvenienced. I am pleased that you have rated many aspects of your stay above average and hope that we will have the opportunity to restore your faith in us in the future.

Excellent service from the whole team. Very good food with a varied range both for breakfast and evening meal. Hotel very clean and pleasant. Location is a little remote but a nice community pub a short walk away in Marston village

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that your stay was an enjoyable one and we really appreciate your 5 star review. We hope to welcome you back soon.

Have used this hotel a few times. Some recent refurbishment has made a big difference. Was looking quite tired. Nice restaurant, though a little warm ! Bar meal also good value. All staff were very friendly and helpful.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that the minor refurbishment met your approval and pleased that your stay was good value. We look forward to welcoming you back in the near future as a regular user of the hotel.

Had a really great stay at Olde Farm Barn. Check in was very easy, room had everything you needed. Spa area consisted off pool, jacuzzi, steam room and sauna. The only thing I would say is to have more seating around the pool area so you could sit and relax. Had amazing 3 course meal in the evening and tasty breakfast in the morning. Slept really well and ended stay with relaxing massage. All staff were pleasant and attentive especially Jane. Thank you for a lovely stay

Lovely venue, very clean and excellent valued food. A little remote but area nice and quiet . Interbnet acces very poor, which is the main downside of the saty. Good pool, very large. Good gym, but we didnt use it. Staff very helpful

Came up from Wolverhampton and stayed for 2 days, had a breakfast and one meal deal included. Lovely clean hotel, restaurant staff were really attentive, especially Jane, who my opinion went over and above. She explained the murder mystery weekends and we will definitely be coming back to experience those due to her recommendations, her level of professional service was second to none.

We had a brilliant deal with Travel zoo and a wonderful superior quiet room in the eaves with my two children sharing with us. The room was massive and I'm such a light sleeper in such a big hotel I didn't hear a thing. All the staff were very friendly. The pool was warm and steam room was hot enough to get my skin clear. The only negative would be the cleanliness in the pool changing rooms the floor was a little dirty and slippery. The breakfast could have had some chocolate muffins as my kids needed a little chocolate for a holiday breakfast treat. The dinner in the restaurant was very nice and extremely fast service and for my young children just what we needed after a long day. The room also had all the things you needed with lots of biscuits too!!

Good value for money. Excellent service. Very pleasant and helpful staff. Enjoyed our stay very much. It was so good that we came back within a few months and stayed here again. We have already recommended this hotel to ours relatives and would like to come back ourselves again.

Our initial welcome was disappointing, we were a little early and happy to wait in the bar for our room to be ready Did not appreciate the fact that we had to suggest this to a receptionist who needs some training in customer welcoming skills Absolutely not happy at the 3 choice menu at the evening meal, both of the first courses tasted of vinegar and the chocolate cheesecake desert tasted of bitter cheese and the table was not set for an evening meal.....We had to ask for a wine list, when chosen it came delivered by a waitress who said I know nothing about wine and didn't bring glasses and when we requested them she brought two un-matching and one of which was lipstick stained and my husband had to ask for a replacement before he opened and poured our wine! We absolutely ate in a village pub on our second day! We were looking forward to using the leisure as the pictures advertised showed a lovely pool with relaxing loungers which I was looking fwd to using to read in between taking a dip and steam etc.....All loungers removed due to COVID!!! Seriously, how long does it take to spritz clean a lounger Also, No Room Service Again due to COVID!! And the supposedly 'Superior Room' was overlooking the rubbish collection point and the van park so a great wake up call at 7am from noisy drivers! This is a joke We have been to several mini breaks now where all these things have been put right to an exceptionally high standard and there really is no excuse now not to get staff trained to get the service back to normal It's a shame that many UK places haven't taken the chance to make our country shine!

David H, General Manager at The Olde Barn Hotel, responded to this review
We have over 700 guests visiting us weekly and serve over 1,000 dinners. As you can see from the many recent reviews on here to many we have "shined" and I am sorry that this was not your own personal perspective of any aspect of the hotel which is very disappointing. Although we are trying to keep some COVID systems in place there are chairs around the pool and room service is available and advertised on our app. Although some rooms face our bin area they are located as far away from the Hotel as possible. Sadly we are unable to offer guaranteed stunning views from any rooms as are car park surrounds the whole hotel but beyond this is farm land. We really appreciate your feedback and I am sorry that your stay with us did not meet your expectations.

another great stay at the Olde barn , room clean and bed very comfy, staff freindly and accomodating, if I had to give this a downer it would be the menu , please offer more choice and change the menu regularly, as our stay was on valentines day it would of been nice to have a little decoration up

This was quite a large hotel, lots of people milling about all the time. It definitely gave the impression that the gym and pool were central to guests' visits. However, the changing rooms were not in use, and for lots of guests it was quite a long walk to and from the leisure centre. A receptionist told us that robes would be provided for guests coming out of the pool, in order to them shower back in our rooms. However, when we asked in the leisure centre, we were advised that they were not supplied. Our room itself was clean and functional. The decor was quite bland though. The bar area and restaurant were as expected. Staff were friendly and helpful. We would stay again, although for the Wowcher discount price that we paid. It would not be worth the full price. For couples or families wanting a short break to eat, drink, and use the leisure activities, I would recommend the Olde Barn. However, if you were looking for a pleasant location in which to take a stroll after your meal, there is nowhere to safely walk outside the grounds.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback and I am pleased that you enjoyed your stay with us. I am sorry that you stayed whilst we were upgrading our changing rooms but am pleased to say both are now back in full operation. Many guests do come here for our leisure facilities however we are only 1/2 drive from Lincoln and there are also two fantastic National Trust properties a short drive away. We hope to see you again in the future and although the Wowcher deals are fantastic value our tariff rates also offer great value for the facilities we offer.

The room was shoddy with well worn furniture. Creaky floor boards i can put up with but thread bare carpet maybe not. The walls could have done eith a repaint. The bathroom only had a shower over the bath which dome people can't use due to leg problems. The door wouldn't close properly and stayed slightly ajar, found that out on returning to room, had to pull it gard to close it properly and shoulder barge it to open. The pool was so full of people that the staff were taking phone numbers to ring when there was room, no showers do had to shower back in your room after walking back to it soaked with a towel round you.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am sorry that you were disappointed with your stay. It would appear that the room you stayed in was one of our older rooms and although cleaned to a good standard is due for a refurbishment in the future. Obviously the hospitality industry has been heavily impacted due to COVID and planned refurbishments delayed due to the economic impact. The majority of our rooms do have a seperate shower unit as well as a bath and I am sorry you were not allocated one of these rooms. The hotel is old and as a result our floorboards do creak which is simply down to the age of the Hotel. I am not aware of any issues with our self closing doors and this will be rectified. The pool is available to all and we do not have a booking system in place and occasionally we do have to delay entry for the safety of guests. We have procedures in place for this eventuality and guests are called as soon as space is available, it is obviously a better experience with fewer users in. Both the male and female changing rooms have three showers in, so I am at a loss why you had to return to your room to shower. I am sorry that on this occasion your stay did not meet your expectations and please contact the hotel directly for any future booking and we will ensure you are allocated one of our superior refurbished rooms and a bottle of fizz to make up for your disappointment on this occasion.

Booked a two night visit via wowcher and added another two nights at full price within 15 minutes of arrival. Staff were all excellent, food was fabulous, room was v clean and well maintained and spa and pool facilities were all great.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that my team made you feel so welcome and that you had a great short break with us, especially as you even added a few extra nights too! We hope to see you again in the near future.

We stayed here for a murder mystery night. Service: Pretty good, we had no issues. Staff were polite and helpful both on the reception and during the 'murder mystery evening' no complaints. Room: Spacious and clean. Bed was ok but wasn't the best, decoration was slightly dated but fine. Bathroom was great, spacious and modern. Bath and shower with fab water pressure. Plenty of storage and large tv. WiFi was fine. Tea/coffee making facilities in room, along with hair dryer, iron and ironing board. Room had a window and radiator so able to keep nice and warm. I would worry if our young son was with us as the rad was very hot when we arrived. General facilities: Seemed excellent, spotted lots of ramps / adaptations, wide corridors, nice decor around the hotel. We only stayed one night so didn't have much chance to use the health facilities or sepnd time in the communal areas but from what we saw it looked great. Dining area was lovely and well maintained. Function room where we had the murder mystery was really nice. Food: The evening meal that was part of the murder mystery evening was good, cauliflower soup was really tasty, the main of pork or beef was ok and the dessert was ok. I think the quality sufffered slightly with having to serve 110 meals at the same time! But it was fine, came in good time and hot; all of our table finished what was on their plates. Breakfast in the restaurant was fantastic, buffet style but nice and hot, fairly fresh and well maintained. Murder mystery: We had a really enjoyable evening, at first we were a little lost as it was our first time with something like this. The actors got really unto it and there was plenty of entertainment. With 10 round table it did mean a lot of turning around to see what was happening, sometimes whilst eating! But it was fun and entertaining. Will be definitely be doing this again hopefully with a larger group and absurdly at this hotel. I could not comment on the location / things to do around as we didn't really visit for that though I did seem a little isolated. But it was fairly straight forward to drive to and plenty of car parking at no extra cost.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your detailed review, we really appreciate your feedback and I am delighted that your visit to us to attend one of our very popular Murder Mystery events more than met your expectations. We look forward to welcoming you back with more guests at one of our future events later this year.

My partner and i were gifted a murder mystery night and enjoyed the whole evening. We were given a warm welcoming at reception with the whole evening explained to us. Room was lovely and just what we needed. Our waitress ‘Jane' was extremely accommodating throughout our evening. Would definitely recommend this to anyone of any age. The hotel also has a health spa which we haven't yet had the opportunity to take advantage of but looks incredible. Will definitely be coming back!!

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you r fantastic review and I am delighted that you had an enjoyable stay with us and we more than met your expectations. We look forward to welcoming you back soon.

We visited the olde barn hotel for a murder mystery night. The hotel was clean and the beds were comfortable. The staff were all super friendly and helpful. I would like to give a special mention to Jane who went above and beyond with her customer service. She made time to have a chat, tell us about the area and sort out any issue you had. It's not very often you stay somewhere that you can't find a fault with but I can honestly say I would highly recommend staying here! The spa and gym were pleasant and we made use of this. The breakfast was beautiful and lots of choice.

David H, General Manager at The Olde Barn Hotel, responded to this review
We really appreciate your kind review and I am delighted that you had such an enjoyable stay with us. I am pleased to read that Jane added to your enjoyable stay and that you enjoyed all aspects of your stay, Thank you for recommending us and we look forward to seeing you again soon.

very good hotel the only let down was the all inclusive menu ,however bar food was good. rooms could do with a bit updating in areas. the pool etc well kept and warm was great value for money and enjoyable, would return

Stayed 2 nights and overall was really happy with the whole package Would return but witnessed a few issues during our stay. Firstly room was not as described and little issues like remote to tv didn't link, plug in sink broke so had to unscrew… but the biggest issue was seeing a member of the restaurant staff being be-Littles and bullied by regular staff in front of customers. Ameanities excellent. Few things need ironing out

We had a marvellous couple of day's away at this brilliant spa hotel. Everyone who works there looked after us amazingly and couldn't do enough for you. The restaurant, bar, spa & swimming facilities were excellent and my wife had a great time as we had gone for a couple of nights for her birthday.

We have just had a one night stay at the olde barn and what a lovely place, we couldn't find any faults with it at all. Staff very friendly, lovely and warm all over the hotel, our room was spacious and clean. Plenty of choice at breakfast. We used the swimming pool and spa which was an added bonus. It was my husband's birthday treat and we are very pleased we picked the olde barn hotel.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that you had an enjoyable stay with us and we more than met your expectations. We hope to see you again in the near future.

Staff were exceptional, friendly, caring and knowledgeable. Hotel was clean and for a 3 star, was more than I expected. Can't fault anything at all. We will be going back in the future. The location is out in the sticks, so there isn't much to do out of the hotel except strolling into the nearby village. But within the hotel, there is a health centre- gym, swimming pool etc.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and I am delighted that we more than met your expectations. I am pleased that you intend to stay with us again too. Although we are in a remote location we are only 1/2 hour from Lincoln City Centre and two lovely National Trust properties. We really appreciate your feedback and Its great to read that the team made your stay such an enjoyable one, we look forward to welcoming you back in the future.

This is a lovely hotel, surprisingly lush inside as on arrival it look very plain. All this changes once inside from the reception to the pool, sauna, steam room and gym. Room that we stayed in was absolutely fabulous very spacious and well equipped. Stay, you won't be disappointed !!!!!!

This was paid for with a voucher bought for my Christmas present. Overall it was nice and we enjoyed ourselves. The staff are so kind and very attentive, all through dinner and breakfast ensuring we were happy and in the bar too very engaging and friendly. The food was ok, not much option on the menu but we did enjoy our meals, although my husbands braised beef was tender mine was quite tough but still tasty. Luck of the draw! On entry the hotel is beautifully decorated, I think some refurbishment is underway though because upstairs the corridors and bedroom were very old fashioned and outdated, if this was refurbished to the standard we saw downstairs it would be gorgeous I'm sure. We were in room 602 which looks out over the car park and does have a lovely view of the fields. Unfortunately the bed springs could be felt from the mattress so I didn't have the best night, it would definitely benefit from a new mattress in there. The room was clean and the bathroom was lovely with a big bath and nice shower. The pool, sauna and jacuzzi are lovely and we really enjoyed our swim and time there.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am pleased you had a good stay with us although a little disappointed that you only scored us 3 out of 5 in view of your kind feedback. We will look at replacing the mattress in your room and I am sorry that you found it a little uncomfortable. We hope that you will consider staying with us again in the future.

Olde barn Hotel We have stayed 4 times at the olde barn great value with great amenities great for a relaxing recharge. Two nights bed breakfast and one evening dinner. Hotel is very clean staff hard working.

David H, General Manager at The Olde Barn Hotel, responded to this review
It is lovely to see a review from one of our regular guests as we are obviously delivering good service on a regular basis which is great to hear. I am delighted that your 4th stay was an enjoyable one and we look forward to welcoming you back on your 5th stay soon.

We booked a Travelzoo deal which was very good value. Our room was large , comfortable,clean and it had a lovely new bathroom. The fixed menu was limited and so we were offered to look at the bar menu and we could he an allowance of £19.95 per person to spend . The bar was busy and there was a good atmosphere. Breakfast was very busy the following morning. The furniture in the restaurant isn't as modern as the bar , but you can't have everything. All the staff were friendly, we did have a query with our account when we checked out , but this was dealt with in a professional manner.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted to read that you had a great stay with us and that it was also good value. We hope to see you again in the future and thank you for taking the time to review us.

The rooms, lounge and bar were lovely. Super spa facilities. Sadly the dining room was very shabby and the dinner poor. The main course was awash with gravy and the sweet 80% cream. Breakfast was good.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and it is disappointing to read that you found the restaurant shabby as we have only recently given it a minor refurbishment replacing all the seating, changing all lighting, replacing all the chairs and adding new blinds and curtains. We have also changed all our menus to contain more home cooked dishes. I am pleased that the spa, room, public areas and bar were to your liking and I do hope that you will consider staying with us once again and give us the opportunity to offer you an improved dining experience.

Firstly let me say staff friendly and helpful and facilities clean and decor maintained even if old fashioned design.Rooms clean but never stopped in hotel and had to inform reception to make up room when stopping more than 1 night or they will not service?!! No reception document help issued nor in room no telephone or hotel documentation. Want to contact resteraunt or health spa walk as reception tell you to do. Never stopped hotel with a room phone and not available to use via info menu or directory etc The fixed resteraunt evening meal menu issued on reception arrival is required to be filled in and returned just like hospital menus are. The menu comprising choice of 3 starters/3 Mains/3 deserts very limiting, with no Al la carte menu (though bar for snacks like burgers) Food good but beware waitresses carrying hot food across hotel corridor from kitchen. Worst is they still advertise facilities not available eg in Health spar I stopped Mon&Tuesday when requested massage on Monday told earliest Friday or Saturday and the sauna and steam room out of action for spares still as previous visitor on trip advisor noted weeks ago. However the pool did have real water in it! Useful most rooms on ground floor but makes for long corridors and long walks. On leaving went to reception to pay for beer bill drunk in resteraunt day before but they had no record of it. I paid anyway and left. Overall not a special or luxury hotel to visit, missing facilities and no real resteraunt food choices. Old fashion design hotel with plenty more better facility hotels about. Biggest moan why Best Western still advertises facilities that are not available or out of action. 3/10

Bought for me and my partner for a christmas present great room and food only problem was sauna and steam room were out of order great staff too carnt fault it for the money very clean and tidy would defiantly go back

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and I am delighted that your stay was an enjoyable one. Unfortunately both the sauna and steam room broke down in the same week, however they are both now repaired and operational. We hope that you can visit us again when you will have the chance to use these facilities.

My husband brought me this as a gourmet escape for two and it certainly was not that! The food was not gourmet. It was 2 star at best. Interestingly the bar has more food options than the restaurant! The breakfast options were very limited, particularly for vegetarians, and the food was swimming with oil. The spa was essentially broken with the sauna and steam room not working. We were stuck in a back room over the bins. With cracks in the walls, a draw fell off the cupboard. Insects around. A space heater because the radiator was broken, that no one informed us of. If we were not here for the spa/gourmet experience and just staying staying 1 nights b&b on the way somewhere or for an experience (like the murder mystery we were not informed of when we booked) we would probably have not concerned ourselves with it but this was supposed to be a gourmet break. When I spoke to front desk they just said they were sorry but did nothing about it. However the staff were all very friendly and clearly loved the hotel, which is also a positive!

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for you review and I am sorry that you found the meal options limited and room not to your liking. The dinner packages are amazing value and very popular and therefore we offer a limited menu to aid service, however the bar option is available to all. I am not aware of any dinner dishes that are cooked in oil and I am a loss to explain why you found any meal with excessive oil. Obviously some breakfast items are cooked in oil but there are many options available that are not. The sauna and sadly steam room did breakdown last week and we are awaiting parts but the pool, gym and jacuzzi were fully operational. The Murder Mystery is advertised on our website and throughout the Hotel and anyone can join us and again is fantastic value at £99 as are all out packages that all include room, dinner and breakfast for two. We would have happily offered another room option had we been made aware of your room issues and I am not sure why you were not moved. The team are indeed very friendly and do their upmost to give make our guests stay a good one. Sadly due to our rural location we are rather prone to a few insects which is part of being located near farm land. We appreciate your feedback and hope that you will give us the opportunity to restore your faith in the Hotel in the future.

We booked two rooms for the murder mystery evening and it was great fun. We really enjoyed it. The rooms were large , spacious and spotless. The food was OK not brilliant but for mass catered events it wasn't bad. However breakfast was a little disappointing. We went at around 9 and it was busy many things had run out and queues for everything. We didn't see any croissants at all although others had them. The sausages were a bit anaemic too but again I think they rushed as they were running out. Perhaps timings for breakfast would help?

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am delighted that you enjoyed our murder mystery event. I am sorry breakfast was not quite as enjoyable experience though. Our breakfast service is for three hours but occasionally the first two hours are very quiet and the finally hour exceptionally busy. As guests are here on leisure we never stipulate a time and this does mean that at peak time the team are a little stretched to keep everything topped up.

Was given a superior family room right be the suite where the function was held. Fantastic. Meal was good, but it really annoys ne that it won't accept this review unless it's at least 200 characters, so I'm now waffling.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your patience writing your review and for adding those few extra characters so you could, its really appreciated. I am delighted that you enjoyed your evening with us and for your 5* star review.

Just needed a night away with my partner..this hotel was just 40 minutes away..It was a great deal Dinner ,breakfast and accommodation all for £79 ..The staff were lovely and the room was nice and clean. Really couldn't fault the food , would definitely go again ...maybe next time to one of their murder mystery nights .

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am pleased that we were ideal destination for you and your partner to relax. Its great to hear that your meal with us was a good one and that the overall stay was excellent value. If you check out our website we have many murder mystery events taking place which are very popular and also great value, we hope to see you at one soon.

This is a great venue in a good location just off the A1 and is ideal for weddings and group social trips, the staff give you the full attention the food options are very good, bar snacks and meals are excellent prices are reasonable

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that your stay was a good one. It is great to hear that the team always look after you and that you enjoy your meals with us. We really appreciate your feedback and look forward to seeing you later this month.

Amazing 2 day break great value for money with extremely friendly staff nothing was too much trouble, would definitely go back again, we done a wowcher deal for our birthdays but was still worth every penny

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and for choosing to stay with us for your birthday. I am delighted that the team looked after you well and that it was great value for money. We hope to see you again in the future. We really appreciate your feedback and your 5* review.

Booked a couple of days away at The Olde Barn and I had a lovely time had meal at the hotel both nights and really enjoyed the food the breakfast is also lovely with plenty to eat the room and vital was clean and the staff were very professional and polite especially a lady called Beverley who always made sure we were enjoying our stay …would defo recommend

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that your stay with us was an enjoyable one. I will pass on your lovely comments to Beverley too. We look forward to welcoming you back soon. We really appreciate your recommendation.

Attended for a murder mystery night, it was fab. I don't think the murder mystery was that good. But the service was really good. The meal was average. Jane was amazing, she was attentive and went above and beyond

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that you enjoyed the service given at our Murder Mystery event although disappointed that the meal was not to your liking. Our menu changes for each Murder Mystery event but we are limited to dishes that suit the high volumes. It is great to read that Jane gave such good service and I will pass on your feedback to her. We hope to see you at a future event soon.

Fantastic experience, great value for money. Hotel clean & tidy, nothing to much trouble for the staff all was smiling & friendly to natter too. Great night sleep in a comfy bed with another pillows. Thank you

Stopped at the old barn in October 2021 decided to return, had three nights with breakfast and evening meal included on the first night. Food was good and bottle of wine reasonable priced. Ate in the bar for 2 nights good choice of food. Nice room

Back for our 6th stay, now that says it all!! This time we noticed the dinning room had recently been decorated and made a huge improvement with the decor. Phil the bar man was 1st class, very polite and attentive. Breakfasts are always a treat, with so much to choose from with self serve to make your own hearty plate full! Various cereals, fruits and yogurts, pastries and cakes. Bacon, eggs, tomatoes, beans, mushrooms etc With Lloyd and Jane sailing the team there is always extras if needed. Jane even told us of a great place to visit if we had time. So we did, visiting local Stamford, if you get the chance you will love it! Evening meals are always great too, much needed after a hearty swim in the pool...Amazing value for money! David you have done yourself and Dee proud with your achievements since being here...well done!! Will be back again thanks all

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and I am delighted that once again that your stay was an enjoyable one and the team gave such great customer service. I am pleased that you liked the changes since myself and Didi took over which has been very much a team effort with the great team I inherited. We look forward to seeing you again this year.

have been to many murder mystery events at this hotel and theyve never let me down,,, the venue the rooms the food the staff all excellent ,,, didnt use the spa facilities this time but we usually do and thats a big bonus too back agaib in a few weeks

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that as a regular attendee at our Murder Events that it once again more than met your expectations and we look forward to welcoming you to more throughout 2022.

We attended the news years party at the hotel, and this was a extremely brilliant night. We had been welcomed by Hannah at reception who was so helpful and informative. The evening was fantastic and the food was phenomenal. This was the first time visiting the hotel and we will definitely be back in the future.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that you choose us to welcome in 2022 with us and I am delighted that the evening was such an enjoyable one. It is great to hear that this was your first visit to us and that you intend to return to us in the future. Thank you for taking the time to review us and giving us a 5* star review.

Hotel was very clean, including the pool and lounge areas. Pool was very nice and kids loved it. Nice to have a sauna and jacuzzi for the adults as well. Steam room was not working unfortunately, but did not affect our experience. Evening meal was very good. In fact all 3 courses were great. Buffet breakfast was fresh and warm. Plenty of options and some of the best hash browns we've had. There was a mix up with the room we had been allocated, and our drinks bill has been incorrectly charged but both issues were rectified quickly and did not impact our experience.

I have stayed at this hotel on numerous occasions and always had a good experience so we decided to book a 2 night stay for Christmas this year. However, I have never experienced such poor quality of food and disgraceful customer service as experienced during this stay. It appears the change in management has been for the worst. One particular member of staff, Dave, provided the worst customer service we have ever experienced, going as far as to argue with and snub guests. The only saving grace was the customer service provided by Jane during breakfast on Boxing Day. She is an asset to the hotel, being pleasant, courteous and going out of her way to help and provide for us. This should be the standard for all staff, management included, not a singular occurrence.

Murder mystery was fun, food excellent. I would recommend this hotel but the table service was a bit hit and miss as they were serving 120 people. They served a table and moved on but didn't check to see if all the people had food had to go and ask for soup and main course as most people on the table had eaten their food and the vegetable were sat getting cold.

We were put into a room for the disabled when (we are not) which meant that the wash basin was at thigh level. The basin was hanging off the wall and the single lever tap was so powerful it sprayed water everywhere and we had to place our bath towels on the floor to soak it up. The window leaked and didn't close properly. The beds were awful. I couldn't sleep on my mattress because I could feel all the springs sticking into my body so I had to turn the mattress over. Food was very poor and portions were small. Service was terrible. we waited three qarters of an hour for our starters ditto main course. I had a brandy and asked for it in a brandy glass but was told that the tumbler I had been given was the only type they had. We would never stay again

David H, General Manager at The Olde Barn Hotel, responded to this review
I am very sorry to read your feedback and it is very disappointing to here about in your social media review and not when you were staying with us. Had you advised us that you had issues with your room we would have happily re-located you immediately. I am at a loss to explain delays in food service as everyone was dining together, meals all pre ordered and service at the time advised, I am sorry that the portions did not meet your expectations. I will purchase brandy glasses in January as over the Festive season they have all appeared to have gone missing. We appreciate your feedback and I apologise that your Christmas stay with us was not an enjoyable one.

Jane (waitress) was a god send. Helpful she couldn't do enough to make our last day enjoyable. Her service was excellent, she was friendly, knowledgeable, nothing was an inconveience to her, she enjoyed her job and it showed in the way she treated guests and looked after them. Beverly was great at her job too, they made an excellent team. We were not fortunate enough to have had Jane on our service (2nd) Christmas day lunch and it showed. The service was hit and miss depending on who turned up, but no amount of good service could make up for the terrible food. Christmas Dinner consisted of roast potatoes white with some brown edges, something over cooked and mashable, which we were informed were carrots, over cooked green beans, so soft they were mush. Thick slices of turkey that tasted of water. Others in our party had some stuffing too. The food may have been made for weaning babies it was that bad. Later we were informed that the food had ran out and there was nothing left for staff to eat. I don't know who the chef was, I would be extremely surprised if it were Nick (there was more than one,). Davis (waiter) was the most rude, disrespectful, person I have met at any hotel. Our first evening meal, he came with paper and pen to discuss my alergies, (which had been discussed with the hotel 3 months previously so we would not have to endure the rigmarole of discussing every ingredient in the food and having a salad substitute) he was so rude, couldn't be bothered to check our booking. After a heated discussion he left to retreave our booking information and never returned. I was not able to eat the food on the menu. Finally the chef Nick came to our table and offered to cook something I could eat. The meal Nick cooked was the best beef I had eaten in a long time, melt in the mouth excellent. We had high expectations after that meal. Breakfast on both mornings was good, choice was great nothing was over cooked. The majority of staff were good to excellent. However when Davis was around things were not good, he was not only rude to guests but to staff too. He has an over inflated ego, and is extremely careless. He dropped the food plates onto the table from a hight, got into your personal space causing uncomfort. When moving a large metal food trolley he smashed it into the back of my chair, later he was moving a large wooden table and smashed it even harder into my chair jolting my back. Jane, Beverly, Stacey, Obe? Were excellent hard workers.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am very sorry that all your expectations were not met. I am however pleased to read that a number of the team excelled and gave you such excellent customer service. We appreciate your detailed feedback which will be helpful when our team have the pre Christmas debrief in January.

We stayed at the Olde Barn Hotel for a couple of nights and can honestly say that our stay was absolutely fantastic. All the staff were very friendly and helpful to us. The food was really nice and the restaurant staff were very friendly especially Jane. Our room was very clean and comfortable. Overall a really brilliant stay

Comfortable and clean, warm and welcoming,quality food ( but not a huge choice) Rooms were spotless and a decent size but could hear guests in adjacent rooms. Swimming pool was a decent size . Up to date covid information and precautions in place. Free parking and easy access to local area.

The rooms are in need of a revamp. They are tired and evidently unloved. Peeling paintwork, holes in walls, missing grout and sealant in bathroom, chipped and damaged doors, iron shaped burn marks on the poor quality carpet. However, awesome shower with excelent water pressure.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review are rooms are certainly loved and we are starting to take rooms off line to give them a bit of a makeover. Due to high occupancy since re-opening we have not had much opportunity and have concentrated on public areas. The restaurant has just been fully re-decorated. I am delighted that you found the shower to be awesome and I am sure that on any future visit you will notice that are rooms have been given a much needed touch up.

Great time, staff friendly, atmosphere good value for money. This is a great hotel situated between Grantham and Newark on trent. The spa facilities are of a good standard as the fitness staff are very helpful and informative. Will return soon.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to write a 5* review for us. We are delighted that your stay was an enjoyable one and we look forward to seeing you in the near future.

We had a lovely stay at the hotel. we stayed two nights and would highly recommend it. The staff were very friendly and welcoming particularly Jane in the breakfast restaurant. We look forward to returning to the hotel in the future

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and we look forward to welcoming you back in the future. We really appreciate you taking the time to write us a 5* review.

Great location to visit surrounding areas amazing food for breakfast and dinner and room service!!!! Our 2 dogs thoroughly enjoy their stay and meeting all the staff and so great to have a pool, sauna and jacuzzi.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted to read that both yourself and your dog enjoyed there stay with us. It is lovely to hear that you really enjoyed the meals with us too and we appreciate your feedback. We do hope to see you again in the near future.

We went with Wowcher offer and had read mixed reviews. We found the photos online do match the hotel. Nice big room and bathroom had large rainfall shower. Staff very friendly and it was great value for money. Visited Lincoln and surrounding areas.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am pleased to read that your stay was great value and you had a nice stay with us. There is lots to explore in the area and we hope you return soon to explore more of Lincolnshire.

My husband and I stayed there on the 8th of Dec and was welcomed by a lovely receptionist. The room was perfect with nice smelling bed sheets and comfortable beds. The food was good and the fish fresh.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted your stay was an enjoyable one and we hope to see you in the future. We really appreciate your feedback.

The room was clean the gym facilities were excellent. The staff were helpful and friendly. The pool and the jacuzzi were lovely temperatures and fresh towels were provided for every swim. Short drive to useful shopping centres.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that you had an enjoyable stay with us and enjoy using our Health club. We really appreciate your feedback. We look forward to welcoming you back in the near future.

Booked for our wedding anniversary as we got married at the Olde Barn 4 years ago. Couldn't fault anything and had a lovely weekend. The hotel is clean, rooms very spacious with large bed, bathroom with walk in shower, bath and 2 hand basins, all staff very friendly and food really nice. Cinderz story was something different. Unfortunately some of the audience were so rude as to talk through it, but that was nothing that the hotel could do anything about. If the hotel had other events similar to this we would consider attending.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely feedback and I am delighted that you had a great stay with us. If you contact jane on jh@theoldebarnhotel.co.uk we can add you to our mailing list for future events. We look forward to seeing you at one of our themed events in the near future.

Stayed for 1 night on a wowcher deal , excellent price, lovely room , evening meal nice, breakfast good , used the swimming pool and sauna great!, hotel clean and staff friendly , we are booked for more one nights stay ,

David H, General Manager at The Olde Barn Hotel, responded to this review
We really appreciate your review and look forward to welcoming you back for your next stay with us. Thank you for taking the time to review us and we are delighted that we more than met your expectations.

Excellent value for money, Lovely staff, helpful in restaurant, very attentive.food good. Room clean good size, very big bed , Ensuite shower wonderful instant hot water Maybe if any negative (sorry) it would be the room was too hot. Swimming pool, hot tube terrific best we have been to Our deal was B & B with first night evening meal 2night stay with use of swimming pool spar included All areas were very clean.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely feedback and I am delighted that your stay was an enjoyable one and you found the hotel exceeded your expectations. We look forward to seeing you in the future.

Stayed at this hotel some years ago and was surprised that it had been refurbished throughout and provided more services. The only thing I could advise on is that there was not any USB sockets in the room.

Stayed here on a Travelzoo deal and got excellent value for money. Lovely hotel, nice room (although bed was a bit lumpy and could do with a lick of paint, plus the radiator in the bathroom needs a good clean!)) and excellent breakfast. The evening meal was also nice, although didn't feel very cosy. Good bar area, quiet room and excellent staff. Would definitely go back. We also used the pool area and it was very clean and nicely kept.

The room was clean but tatty. Evening meal wasn't brilliant. Soup was like it was made with a stock cube. Broccoli was overcooked. Wasn't too keen on eating my meal during the Muder Mystery. Couldn't concentrate properly.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am sorry that you did not like our home made soup which obviously does require a stock cube. The whole point of the murder mystery is that its meal with entertainment and I am sorry you did not find the murderer. I do hope that you would re-consider staying with us once again.

Stayed for a murder mystery evening. Bar was reasonably priced. Nice bar food. Nice meal with the event. Breakfast was average. Good choice but sausage was bland and mushy. Disturbed sleep due to service trolleys going up and down the hall several times between 4 and 7 am Did not use bath as handrail seemed to be rusty.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. We appreciate your feedback and I am sorry that your night was disturbed, at night there is only a night porter on duty who does not carry out any tasks that would disturb guests so I am at a loss to explain the service trolleys you heard. I am sorry that the sausages were not to your liking, sadly our supplier substituted our regular sausages due to supply issues. I am however pleased that you enjoyed our murder mystery event. We do hope to see you once again in the future.

Lovely hotel. Although heating not working in room but they sorted it out quickly. Bed was really comfortable. Attended for an event and the food was great. Busy at breakfast but Jane sorted us out and was really helpful. Lots of parking and really close to Downton shopping

Our room was large & very clean. The bed was comfortable. Bizarre situation in the bar where the menu was being replaced by a new menu at 6pm and the staff were getting confused at the overlap. Several items not available so we couldn't have our first choice but the food we received was hot and flavoursome. Disgusting incident where we witnessed a member of the bar staff make a huge fuss of someone's dog, then served the owners with drinks, watched them sit down and then told them they couldn't stay in the bar with the dog. The hotel markets itself as dog friendly - most dog friendly hotels will allow dogs in the bar area but not the restaurant. The owners were very upset and as dog lovers ourselves, it spoilt our evening. This same member of bar staff told us that breakfast would be served from 6.30am and yet on arrival at the restaurant at 6.40am, discovered it was actually 7am and we had to wait in the corridor. Such a shame as a beautiful hotel spoiled for us by poor customer service.

Enjoyable 4 night break away. Quite satisfied apart from breakfast disappointing. Staff very helpful and friendly, nothing is too much. Beautiful evening dinner and the spa and the pool was lovely and we will be back

Well what can i say we paid 99 pound so we all as a group didnt expect too much. But what a fantastic well organised event and hotel staff was amazing nothing to much trouble elsa was so good with us. very professional service provided we will be returning anyone hesitant about booking please dont you'll be pleasantly surprised

I was in the area for work and needed somewhere to stay. The hotel was convenient and was one of those bonus nights being a delightful places to stay. My room has recently been renovated and had the WOW factor. It was great to finish the stay with some good old fashioned GREAT friendly customer service from Jane during breakfast, thank you.

Firstly the hotel is good value for money, we had a lovely room 301, which was spotlessly clean & spacious.The staff in general were very friendly and accommodating, in particular reception, bar staff & Jane at breakfast. We also enjoyed the pool & spa facilities. Most communal areas are tastefully decorated but we understand that some of the bedrooms & definitely the restaurant need bringing up to the same standards. Food was ok but due to having to preorder from menu - it affected the freshness of certain aspects, especially with the starters. All in all though a lovely stay.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted you had a enjoyable stay with us and that it was such great value. We hope to see you once again in the future.

Well worth a visit. The food was lovely. The pool and spa were nice, although the steam room was broken. The rooms, including the restaurant, are slightly dated and need a bit of a tart up but the bed and pillows were comfy. Everything was very clean.

David H, General Manager at The Olde Barn Hotel, responded to this review
hank you for your 5* review we really appreciate your feedback and I am delighted that you had a great stay with us. We are in the process of updating our bedrooms and on any future visit I am sure you will notice the difference. We look forear to welcoming you back soon.

We spent the weekend there for a birthday surprise. The hotel is trying very hard and we had a great weekend with our dog. The staff were brilliant, nothing was too much bother... surprise cake and Champagne...delivered to our table with style The room was spotless and very comfortable. On the downside, the Covid protocols in the restaurant in the morning were sadly lacking. No masks, no social distancing, no ventilation, overcrowded and very hot and as no sanitizer offered at the entrance several dozens of guests of all ages touched the cutlery at the self service buffet. A shame because the food was very good. The outside is very shabby and needs a makeover. Again sad, as the hotel on the whole was excellent value for money.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind feedback and we really appreciate your comments. Sadly as restrictions have now been totally lifted we are unable to enforce any COVID protocol as is the case with most hospitality operations and it is down to personal choice. We are making improvements to the outside and this has been re-painted and additional lighting added and obviously in Spring our flowers will be in full bloom. I am delighted that you found the team made your stay a special one and we were excellent value for money and we look forward to welcoming you back in the future.

Warm and comfortable hotel in a peaceful and restful location. Swimming pool, jacuzzi, gym, bar decent restaurant, great rates. Jane, Jamie and Elsa looked after us very well in the dining room. All of the staff are great without exception. The rooms are large. The beds are huge and wonderfully comfortable. The shower was great and huge towels were provided.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind comments and I will certainly pass on your comments to the restaurant team who excelled in the service they gave. We do hope to see you again in the near future.

We have just got back from a couple of nights away here for our anniversary! I have to say I would highly recommend this hotel to anyone, the only reason I didn't give 5 stars is because the mattress wasn't the most comfortable and obviously needs upgrading as for a super king it was very obvious how people had slept previously as the middle of the mattress was still as new but dipped off on either side and was slightly uncomfortable and noisy when turning over in the night!! Apart from that we have no other reason to moan!! Our room was spacious, clean and lovely. The staff were all outstanding, very friendly, helpful, warm, welcoming and couldn't do enough to help and make you feel ‘at home' the swimming pool etc were great and the entire hotel was spotless. Some areas did need some updating such as the restaurant but all that can be forgiven but lovely food and staff!!! I would highly recommend this hotel to anyone and I promise we will be returning! My in laws are in the process of finding dates to suit them on our recommendation and let be honest nobody wants to upset their in laws so I hope that makes people realise I genuinely loved this place and recommend it!!!!!

David H, General Manager at The Olde Barn Hotel, responded to this review
It is lovely to read that the team were outstanding and we really appreciate your recommendation. We are currently replacing a number of mattresses and your room was identified as requiring one and I am sorry that you found the bed a bit uncomfortable. I am delighted that we will be welcoming your in laws in the near future. We look forward to welcoming you back too in the future.

Just stopped again we like going the staff are very helpful and a good price for accommodation Positive things friendly accommodating staff staff Good room size Access to leisure activities More food choice in bar menu than restaurant Negative Quite noisy when full but that is only due it's. A large hotel Due to Covid restrictions been lifted felt a little un easy but awere that's personal choice on mask etc . Was one way system before With it been. Dog friendly ( we like Dogs ) but was woken up 6.30 by a dog barking and was barking and walls. Thin App neg things not hotels fault but feel combination

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and we are delighted that on your third visit you once again had a great stay with us. We look forward to welcoming you back for your 4th visit.

Hi We came to stay with you on Monday 8th November for 2 nights. On our first night we had a 3 course meal at 7:30pm we was the only ones in there to start with them few others came, we had our starters which may I say was very nice then they brought out 2 sea bass which we didn't order we ordered belly pork and the meatballs do that was taken back and everyone else had their starters and main course then a waitress came up and said are you ready for desert and my husband said well we would like our main course first and they was sorry about delay but then we ordered lemon cheesecake and berry meringue which the lemon cheesecake came out but lemon meringue came out and not the berry one, was then told they had ran out but I wasn't given the choice just left it at that which I thought was rude. Wednesday morning went for breakfast at 7am as we needed to leave early, I was asked by the gentleman that was taking room numbers for breakfast if I was with the coach load, I said No do I look Chinese as they were all Chinese,I thought that was very rude too, there was people in the restaurant when we got there, there was NO eggs, NO milk & the bread for toast was all mouldy, which is disgusting!!! then the waitress called Jane came up to us and said are you ok we said no not really and told her what had been said to me and also that there was no eggs, bread mouldy, no butter or milk and she dealt with this straight away for us, I must tell you that this waitress Jane was a lovely lady and helped us very much so and I think that you should tell her from us thank you for All her help. Was looking forward to this little break as it was part of our honeymoon as we got married 3weeks ago, so disappointed at what had happened Regards Mr & Mrs Coe

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am sorry that we had a few operational issues during your stay. Like lots of hospitality operations we are having huge problems with suppliers who totally miss essential items from our food orders or send poor quality goods. Sadly when this occurs in the morning we are unable to rectify until we can go to the local wholesale retailer. It is most unusual to have issues during dinner service and I am sorry that this was the case and I have passed your feedback onto my Restaurant Manager to address. I have contacted you directly and we hope that you afford us the opportunity to restore your faith in us.

We stayed for a murder mystery weekend which was really good unfortunately we did not solve the murder with the right person but enjoyed taking part! It was a bit chaotic at times and we wished that the characters would have introduced themselves!

David H, General Manager at The Olde Barn Hotel, responded to this review
I am sorry to read that you did not identify the murderer on this occasion but hope that we may see you at a future event when you may catch the person in the act!! Thank you for taking the time to review us.

We got a good deal from Travelzoo on this hotel. We had two nghts B&B with dinner too on the first night. Check-in was simple and efficient. The room was modern and well decorated with an nice bathroom. Dinner on the first night was only a little hampered by the wedding celebrations in progress - no ice, no water jugs, no wine of our choice - but pretty minor. A mix up over the starters at dinner left us waiting a short while at the beginning but the rest was served without fuss. The food was good. We ate the second night in the bar and again we had a wait for our food but were helped by a couple free drinks. We went to the pool twice during our stay, which was clean and well kept, with an excellent jacuzzi. Overall the stay was good and we would certainly go back if we needed to be in the area again.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind feedback, I am delighted that your stay was an enjoyable one and that you had the opportunity to dine , drink and use our health club whilst with us. We are a very busy hotel and we appreciate your patience whilst serving the wedding that was taking place during your visit.

We stayed at the hotel for two nights. The food in the bar was good, but choice in the restaurant was not good. Breakfast was carvery style, hot, very nice, lots of choice. Hotel was good value for money.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am delighted that your stay was an enjoyable one. I am sorry that you found the restaurant menu a bit limiting but we also offer and extensive bar menu which I am pleased you enjoyed.

Arrived to easy parking & nice decor, but when we entered our room it felt tired, however I was travelling with kids so wasn't really bothered about a pristine presentation. However the extra bed that was offered on the website and had been requested on my booking was not there. Reception said it wasn't possible to add it due to the room I'd chosen to book lacking space, although that was not made clear on the website. After some discussion, reception contacted housekeeping with my request, they argued over the radio but eventually said it would be added to our room which saved our holiday. We were just going out as the spare bed arrived and although it proved fit for function once in, the actual mattress looked incredibly worn and dirty and worryingly my young child picked up a Rentokil container whilst playing which had been left under the bed. Once the room was sorted we settled in, found the beds comfortable, the room nice and quiet and the facilities such as the pool and game station great for entertaining children at no further cost. Breakfast was advertised as continental when I booked but turned out to offer a full English which was nice. Sadly after one morning in the Breakfast room we felt far too uncomfortable to remain and upon request were allowed to collect our cereal and take it to the quieter bar. Covid restrictions may have been relaxed, but as others have said in reviews the hotel could and should be maintaining some degree of effort to maintain a secure environment. We enjoyed our stay over all, but felt very anxious the whole time, the breakfast room was packed with no ventilation, staff did not wear masks, there were random bottles of hand gel hidden in a few locations but none were visible and guests were not encouraged to use any. Watching people serve themselves food, all touching the same utensils with no sanitisation was really off putting and we did not consume any more of the hot food because of it. The staff were a mixed bag, some appeared to have a less than welcoming attitude but then I witnessed them having to deal with numerous complaints from other guests which left them frazzled. We did became known by a few though and were greeted in a friendly manner at breakfast and in particular by a young dark haired lady who said that she was new in reception, she was very pleasant and went out of her way to help. Overall I think we enjoyed the Olde Barn far more than some of the other hotels we have tried, children were welcome, as were dogs I think if we had chosen to bring ours and the facilities were good, it is just a shame that the whole place seems a bit tired, the cleanliness and distancing with the current Covid situation is severely lacking and it felt like some of the staff were in need of greater support and management. This hotel has huge potential if the right person can give it an overhaul and improve standards.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and detailed feedback. Having recently taken over as General Manager your feedback is really appreciated. I certainly have a number of things to address but as you have said the hotel has a lot of potential and I intend to improve many standards in the coming months. The relaxing of COVID restrictions is in line with Government guidelines and this does mean mean that we no longer operate with the restrictions we had in place. I am sorry that this meant you did not feel comfortable in public areas. No one is now required to wear masks and this is the same in all public places except hospitals. We can no longer enforce the regulations that were previously in place unfortunately.

This was not the first time we have attended a Murder Mystery evening at this hotel. Generally the hotel is your average hotel suited to one or two night stays. It's comfortable and clean if a little tired in some public spaces. The Health Club including. Swimming pool is adequate but the steam room was far too hot -I couldn't sit on the bench without risking burning my nether regions. Our room was a good size, especially the bed (a bit too big as it was very difficult to get between the wall and the bed). The room and bathroom were very clean and well equipped. We decided to have lunch in the bar before checking in. Friendly staff. Offers for coffee and cake were everywhere but the staff had no idea what the cake would be when and if it arrived AND the coffee machine was broken so only instant coffee - no thank you. We ordered two prawn and smoked salmon salads -NO PRAWNS - what? Asked if we could have extra salmon but no idea if we got more. The salad was very poor. Large heap of shredded pretty tough lettuce, bits of chopped cucumber and onion with bits of salmon on top. No tomatoes, no coleslaw or any other things you normally get in a salad. The dressing tasted of cooking oil. For almost £12 each they were dreadful. We were allocated room 706. Normally this would be on floor 7 but it's the second floor of a 2 storey building. I couldn't find the lift so asked at reception. There isn't one. I then asked how they knew I could climb stairs. It was apparently up to me to ask when booking about the lift, not up to them to check when allocating rooms (I didn't book a specific room and wasn't asked which floor I wanted when booking). Not very helpful. I was very grudgingly asked if I wanted a ground floor room. The Murder Mystery was great fun and the accompanying dinner was fine-vegetables a bit uninspiring but beautiful pieces of beef and chicken (with a veggie alternative). The breakfast was superb - just one comment and that is that the Grapefruit juice should be labelled as so many medications can't be taken with Grapefruit.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for you review and your detailed feedback. Our hotel is only on two levels and I am sorry the room numbering confused you. Any guests with mobility issues would typically advice us at the time of booking and it certainly is not a hotel practice to ask guests otherwise. We do have a disabled lift which allows guests to excess the 700 bedrooms however this would require some distance to walk to the room so it is not ideal. I am sorry was not up to our usual high standard but sadly we are being impacted with poor food supplies which is on going and often basic food items, this is a direct consequence of COVID delivery problems. The coffee machine is sadly waiting for parts, which is sadly out of our control. The steam room by its very name is hot, however we do issues towels before entering the health club. I am delighted you enjoyed our murder mystery event and your breakfast with us. I do hope that we will have the pleasure of welcoming you back to the Olde Barn again in the near future.

A review has already been submitted to tripadvisor. I rate this hotel very highly. My wife and me had a very pleasing 2 night stay. The room was excellent. The leisure facilities were very good. The food was very nice

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted you had a great stay with us. We hope to see you again in the near future.

My wife and me stayed for 2 nights on 26th and 27th of October. The staff were very pleasant. The leisure facilities were really good.Our room was excellent and the meals in the restaurant were really nice. Check in and check out was also very good.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind feedback, I am delighted that you had a lovely stay with us and we hope to see you once again in the near future.

We had a fantastic evening and stay at the Olde Barn for the Murder Mystery event. I stayed with my Mum and 2 of my Aunts and they throughly enjoyed it, staff were lovely and friendly. Murder Mystery included meal and entertainment and both were very good. The only downside was we didn't catch the Murder. Great value for money. My Aunt left some belonging in the room, reception located these and had them returned to us swiftly! Great service! Thank you

Hotel break was bought as a gift, staff were all very helpful, changed our restaurant dinner allocation to the bar as more choice, hotel rather tired so hope new owners inject some cash as could be a goldmine

Could do better on the restaurant front.meal on first night was undercooked sea bass with carrots and red cabbage....wasn't pleasing to the eye but was hungry so ate it. This was supposed to be a 4star meal....more like training camp

David H, General Manager at The Olde Barn Hotel, responded to this review
I am sorry that your meal was not too your liking, we serve up to 100 meals every evening so your feedback is disappointing and I hope the team rectified this on the night. Sea bass is certainly a quality product and although we are a three star property it is certainly a four star standard, certainly not many training camps would have this on the menu. I am sorry that your expectations were not met.

On booking was not told by reception that there was a wedding on at the same time as our stay. Would booked another day. Staff were more concerned about the wedding guests than anyone else staying there. Staff didn't know we had a afternoon tea. So it was rushed and poorly presented the bread was hard and so were the cakes. Sent it back really ruined our day as we didn't eat anything all day looking forward to that. Manager took it back after we complained and agreed to give us a free meal at dinner time. Room was very dated was a superior room but premier inn room are far supuor to this one. All together very bad experience.

My husband and I stayed at the olde barn as a little 2 night get away. The hotel is situated in lovely countryside surroundings. We received a warm welcome from the reception, we'd arrived early so chose to explore lovely Lincolnshire and ate whilst we were out and about. When we checked in the newly appointed manager and his team were in the process of assessing the quality of the rooms and it was decided that a more suitable room would be afforded to us. The process was efficient and stream-less and we were given another room that afforded a more comfortable room at the managers discretion. The room was spacious clean and had all the amenities that we needed. Don't let the tiredness of the hotels distract from the super friendly and attentive staff here. We had amazing friendly and professional service, the breakfast was excellent and we had some yummy bar food(recommend the cheese platter) ! The breakfast was well organised and the wide variety of hot English breakfast and continental and vegetarian options are perfectly balanced. We had a lovely evening meal that we both thought was wonderful, with again lovely service. The hotel affords a very nice pool jacuzzi and sauna that we enjoyed each day. In all a lovely stay, comfortable, clean and excellent friendly service. Whilst the decor is a little tired in the rooms and dining area don't let this distract you from staying here as the welcoming and attentive staff far exceeds this hence our review award. The new manager is new in post and is super enthusiastic to quality, service and the hotels need of refurbishment. We look forward to visiting the olde bar in the near future and will be recommending the hotel to our friends and family.

Very comfortable stay at the Olde Barn. Large room, excellent facilities, great service. Very friendly staff and thanks to Jane who recommended local places to visit. Very good value - recommend to anyone.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you so much for your recommendation and I am delighted that your stay was such an enjoyable one. I am pleased you found your stay such good value. We look forward to welcoming you back in the near future.

We stayed here on a travelzoo deal, which included 1 dinner and 2 nights bed and breakfast. On the second evening we decided that we were enjoying our stay so much that we requested an extra night. We were able to stay in the same room, and got it at the discounted price of the original deal. The hotel is in a good location, but far enough away from major roads to be a very peaceful setting. Our room was spacious and impeccably clean, with everything we needed. The 3 course dinner is from a set menu (which changes every night from a set of 3, but is limited to 4 starters, 4 mains and 4 puds).. The choices are decent, and we thoroughly enjoyed our meals. There is also a bar menu. Breakfast was as substantial as you wanted it to be, and the food was of good quality. All in all, a very good break. Although the hotel is listed as 3 star, we have stayed in several 4 star hotels which didn't reach the standard of the Olde Barn hotel.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and we are delighted that your stay was such an enjoyable one. It is lovely to read that you extended your stay as you were having such a great time. We really appreciate such great feedback and it means a lot to our team in what has been such challenging times in the hospitality industry.

We enjoyed our gift of a 2 night stay with dinner, bed and breakfast and wine. Our superior room was large, quiet and comfortable , especially the bed. The bathroom was clean with a bath and a separate shower. The staff, from reception to the dining room were all friendly, helpful and efficient. The two table service dinners were very tasty and there was a good choice of hot and cold dishes at the buffet breakfast. Some areas do need refurbishment but it did not spoil our experience. We hope to return in the future.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted that your stay was an enjoyable one. We look forward to seeing you back at the Hotel soon.

We had a great 2 night stay at the Olde barn, food, room, general atmosphere were all excellent. We would return to this hotel if we were in the area again. The staff were friendly and helpful. Great value. ,

We stayed at The Olde Barn Hotel, Marston for one night to use a gift voucher. From arrival, through to the leisure facilities and the restaurant for evening meal and breakfast, everything was top notch. The staff are attentive, friendly, professional and knowledgeable. Our room was comfortable, very clean and well presented. We will definitely return to this lovely hotel, and exemplary staff. 5 Stars all round.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and I will share it with my team. Its been a very difficult time in hospitality and your review makes all our efforts worth while. I am delighted that your stay was so enjoyable and we look forward to welcoming you back to the hotel in the near future.

Murder Mystery, room, dinner and breakfast were all excellent, and the staff were fantastic. We will be returning for another Murder Mystery event in December, and are very much looking forward to it!

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review, we are delighted that you had such a great evening with us. We look forward to welcoming you back in December.

Reception areas/bar areas clean and bright. Restaurant tired, shabby. Room 202 smelt of backed up drains and had to be moved. Both 201 and 202 very tired room - Furniture battered and tatty. Bathrooms recently refurbished but taps in 201 completely loose. Generally clean. Staff seemed somewhat chaotic in evening. No atmosphere In restaurant, no music. Tiny rock hard bread rolls with starters. Staff comments were oh well, If u chose prawn cocktail You get brown sliced bread too. One prawn cocktail came without bread! Brought main courses before starter cleared. Main course Luke warm, veg hot and good. Breakfast - no brown bread or mushrooms. Had to wait 10 minutes for beans to be replenished. Hot water for tea was barely hot. Plates were cold. Health club. Pool area Tired and needed update. Man shaving his face sat at pool side!!!

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback and I am very sorry that your stay did not meet your expectations. Sadly as a result of COVID we have supplier issues that impact wholesale purchases in the same way it is impacting the supermarkets. I am pleased to say that since your stay we have replaced the music system in the restaurant and we are intending to refurbish some of our older rooms and restaurant in the near future. I do hope that you will give us the opportunity to restore your faith in the hotel in the future.

We paid for a superior room, it was old and dated. Marked pine furniture. Shower fell to bits trying to turn it on. When we did get it on there was no pressure. The food was frozen. We had beef and were given mint sauce. We asked the bouncer/waitress for horseradish sauce but she dissapeard never to be seen again. Breakfast was even worse. Would never stop again

David H, General Manager at The Olde Barn Hotel, responded to this review
I am very sorry that your stay was not to your liking and so contrary to the majority of our other reviews. None of our rooms are particularly old and we serve over 100 dinners and breakfasts a day and your feedback is certainly not typical and I am very sorry that we did not meet your expectations. We are very sorry that we will not have the opportunity to restore your faith in us in the future.

Very excellent today which was very clean and the staff was very friendly and helpful with everything. It was very nice and pleasant the evening meal was great and the breakfast was very nice. The hotel was very clean. And in a very relaxing setting

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review, we are delighted that your stay was an enjoyable one. We look forward to seeing you again in the future.

We stay at the Olde barn a few time a year it's a lovey friendly hotel … The leisure and spa facilities are great as are the staff… The rooms are in need of a little updating but for our two night deal it's well worth the money. The three cause dinner is quite good normally the night we ate there my meal was below standard I ordered a Caesar salad and it was dry and it looked a if it had been thrown on the plate such a shame as the produce was good! no dressing? We ate in the bar on the second night and the food was really tasty we all cleared our plates! Breakfast was really good lots of choice full English plus continental Excellent…. Only one problem was the waiting staff seem uninterested in there jobs no good morning if I asked for anything there was no smile nothing…. Jane was the only person that seemed to enjoy her job clearing tables asking if we needed anything and with a smile such a lovely girl….plus she would give us new places to visit as we have been to this hotel quite often and she keeps us going….

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am delighted that your stay was an enjoyable one. We hope to see you will consider staying with us once again in the future.

Everything was perfect from cleanliness to view from hotel bedroom window. The evening meal and breakfast was great. We visited Lincoln Castle which was only 20 miles away and a fantastic day out. Beautiful location and staff were very friendly.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am delighted that your stay was an enjoyable one. We do hope that we will see you once again in the future.

This hotel was booked when our chosen Virgin Experience luxury country spa hotel closed down as a result of covid19. This was not an appropriate substitute so left us feeling that we had not received value for money or the expected experience. The hotel is fine as somewhere to stay for groups and is obviously used for corporate courses. The evening meal on the first night was really good, and still good on the second night. The breakfasts were OK, the staff were friendly and the hotel was clean. In addition, the Health club was OK and usable, so it was not a bad experience, just not what was expected for a birthday treat. The hotel would benefit from some updating, especially in the vaulted dining room which could be so much better. The reception and lounge area are really tastefully decorated and these are what you see on photos. It should not be on the Virgin Experience list as a luxury spa break.

David H, General Manager at The Olde Barn Hotel, responded to this review
I am sorry that as a result of another Hotel letting you down that your experience was not as enjoyable due to the last minute hotel substitution. I appreciate the points you have raised and in the coming months we intend to address many issues that will ensure a more luxurious experience for all our guests.

I have been ringing your reservations line since yesterday afternoon. I was asked to call back both yesterday afternoon and night time.  I then rang again this morning and was through to a woman who told me that the reservation system was in use and she would ring me back, which didn't happen. I have then tried ringing over 10 times this afternoon, where the system has put me 2nd in line, then 1st, back to 2nd and then 3rd and 9th in the same call or left me at 1st in line until it cuts me off. I have bought a Groupon voucher for your Murder Mystery Evening on 23rd October 21, however, your booking system does not now leave me with much confidence for the evening. I have spent the money yet am unable to confirm the booking, which is both frustrating and frankly unacceptable. 

We stayed here for two nights in a superior room in a quiet part of the hotel. The room was clean, comfortable and spacious. The dining room however, is in need of upgrading, it is very tired looking, with worn tables. It looks out onto a courtyard which could be a resource but sadly is miserable and dull. One morning they ran out of bacon and we were told there was no more. The following morning the orange juice ran out and wasn't replaced either. The staff were all very pleasant and with a bit of money spent on updating the tired parts of the building it could be much more attractive.

I used to stay here when on business a lot until I gave up about five years ago. The staff weren't very friendly and I just didn't want to stay here again. HOWEVER, in need of a room recently while away on business I decided to give them a another go. Actually, I'm glad I did. The whole place has a much better atmosphere and the value for money was excellent. Unlike a lot of hotels that seem to have put their prices up massively, the Olde Barn Hotel is offering value. Well done and I'll be returning.

First class breakfast in a lovely hotel. Food was very good at breakfast, plenty to choose from and nice hot buffet, such friendly helpful staff. My only gripe was no room service unless you ask for it which would have been fine if I'd have been told.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review. It is great to see and I will pass it on to my team. As a result of COVID we had to change our procedures but it will be back in place fully in the near future.

Worst experience I've had. Cost a lot. Pool tiny and turned away as full. Hard bed. Dirty table with sewage smell coming in. Poor warmed small meals and dried tart slices. Thin wine £17 which is £4 in the shops. Breakfast was ok and best part of the meals and experience. Place needs a makeover as very run down.

David H, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am very sorry to read that your stay was not an enjoyable one. The hotels pool is 15 meters and considerably larger than most hotels and I am sorry that due to high demand that entry would have to be delayed. We have to restrict the numbers for guests safety, although this would have only been an hour delay. Sadly all drinks are more expensive than the supermarkets and our drink prices are standard for the industry. It is clear that your stay did not meet your expectations, which is disappointng and we apprecaite your feedback and will look to address the points you have raised.

In its day this hotel would have been highly regarded, but outside is definitely in need of update. Internal decor of good standard. However it still carries charm and our stay was enjoyable. Food was excellent but the service in restaurant was sadly lacking at times due to staff shortage and untrained younger waitresses

Staff pleasant enough but some were inexperienced ( only just started) They didn't know how to open a bottle of Prosecco - the food in restaurant in the evening was ok but nothing to write home about and there was a mix up with the starters

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and I am sorry that as a result of losing a number of staff that we do have a number of new staff who are still learning and not quite up to speed yet. Hospitality has been heavily impacted by COVID and there is a nationwide shortage of hospitality staff. They are being trained but this will take time as you will appreciate. We will have a WOW factor soon.

This hotel badly needs an update. The rooms are dark & have quite an odour to them. There was only warm water, so by the time you had finished running your bath it wasn't hot. We stayed 2 nights paying £240 at a discounted rate & we wouldn't go back. We had to wait sometimes 20 minutes to get a drink in the evenings & the same time to be seated for breakfast in the morning. I had to ask at reception for more tea for our room as we had used the ONE that was there.

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
I am sorry that your stay was not to your expectations and I will look into the water issue as this is a concern and needs addressing. Sadly due to staff shortages which is throughout the hospitatlity industry we are running with far less staff than we want too but this is something out of our hands. Thank you for taking the time to review us.

Nice hotel but not much round about - one minute drive to local pub but check opening times. Pool looked lovely but didn't use it. Bar food was great and breakfast good, if a little slow due to staffing shortages. Nice comfy public areas.

We went on a two day break via Buyagift. Check in was great, everywhere was clean, and the room was big. The staff worked their socks off. At first sight everything was fine. But then the little things started to be encountered. All the plug sockets, except one, were completely out of range from the bed. At exactly the opposite side of the room. The socket by the bed was only suitable for a plug with a circular top pin - not the plug that everyone in the country is used to. As I need a CPAP machine, this presented a health problem. On the first night, we were entitled to a meal each. This can best be described as a "stealth" meal, as it was all but invisible. The single piece of beef and the "dollop" of what looked like powdered mash looked rather lonely on the plate. And when the veg came it was clearly (in the eyes of any half normal human being) a single portion requiring dividing into two. The following morning, there was no bacon by the time we turned up for breakfast - around 9am - as they had "run out". The second evening saw staff shortages, and, bizarrely, at some stage, we saw someone being interviewed for a job in full public view. The thing is, this hotel actually is better than its performance whilst we were there. But it really seemed to lack "management". And a few coats of paint here and there. It's sad, because it really won't take much to get it right.

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
I am sorry that your stay did not meet your expectations. Having recently taken over as General Manager there are many things that I will be addressing to improve customer service moving forward. I do hope that you would consider staying wih us again when I am confident you will see numerous improvements in all aspects of your stay.

Just had two nights at this hotel. First day was OK, pool and jacuzzi etc were fine, problems began when it came to eating in the Gravity Bar that night. Ordered food only for a few minutes later to be told "We've no rice", ok I'll just have chips instead. Following night, even worse. No staff on duty, queue at the bar for drinks or food was about 10 long, poor barman was run ragged. After about an hours wait we had managed to order our food only for a staff member to come to tell us that not only was there STILL no rice, there was now no steaks, gammon, burgers,scampi! Supplier problems was the excuse given. Do the management not know that you cannot run a bar meals service if you don't have the staples? Did the kitchen staff not see supplies were getting low and inform management? Do they not know how to stocktake and when that shows shortages, to go to a cash n carry wholesaler to stock up on those basic staple items? In the end the only food available was either vegetarian options or food that our children would not eat so we ended up having to drive to the nearest town and search for somewhere we could eat at. Not impressed at all, total lack of organisation and foresight. There was a wedding the day after we left, I certainly hope they got their food without the problems we and a lot of other guests had.

4 night stay during the end of August. I was in a top floor superior room which you had to watch your head as the ceiling was sloped and there were stains on the carpet. On my first night the remote for the TV wasn't working, the telephone wasn't working and there was only a blind on one of the skylight windows. I went to reception to tell them this, they gave me some batteries for the remote but it still didn't work. The following day the remote was fixed but they said they couldn't do anything about the blind and they had no more available telephones to change the faulty one. On the plus side the breakfast each morning was very nice and Jane who worked in the restaurant at breakfast was lovely, she always made sure my granddaughter was ok with what was offered for breakfast. The gym and swimming pool facilities were brilliant. The location was nice and was only a 5 minute drive to Arena UK which was where we went each day. So overall my stay was ok.

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
I am delighted that you had an enjoyable stay with us and I am sorry to read that you found faults in your room. I will make sure our maintenance team check the room and rectify the issues.

We stayed for a Murder/mystery event. Acting was very amateurish, and actually quite boring. Food served was mediocre. Our room was at the furthest point away from facilities, which was a really long walk.. Room was okay, everything worked, but a little tired. Breakfast was apalling!! No eggs, bacon, coffee or hot water for ages, toast took 6 minutes to cook - need some new toasters I reckon. Staff were in general okay, but full of excuses for the poor service.

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
Thank you for yor feedback. Our murder mystery events are very succesful and we have used the same company for many years and I am sorry this was not to your liking. We have sadly had a few staffing issues of late at breakfast and I can only apologise that this impacteed your stay with us.

Great overnight stay, room facilities good clean and comfortable, evening meal choices tasty plentiful, staff pleasant, helpful and professional. The Murder mystery was fun interesting with great actors. Breakfast was excellent, plenty of choices well presented, great welcome by staff member Jane nothing too much trouble. Thank you for a great stay.

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and I am pleased that you enjoyed our murder mystery evening and your stay with us. We have more events lined up this year and in 2022 and I hope we will see you again soon.

A excellent evening , enjoyed mystery, meal overnight stay and breakfast. A really good atmosphere, helpful and knowledgeable staff, nothing to much trouble. The whole experience exceeded expectations. Very reasonably priced too.

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your lovely review and I am pleased that the team made your stay a good one and you enjoyed the murde mystery evening. We hope to see you at another event in the near future.

Booked a superior room , but was pretty much standard but that was probably because we had a dog .first night food served was cold , second night got served frozen cheesecake , at breakfast ordered scrambled egg came out microwaved rock hard .the only good thing was Lloyd and the young lady at breakfast who were excellent

Got the deal on wowcher and was lovely Used the sauna and steam room on arrival and then had a lovely 3 course meal and a lovely breakfast the morning after The room was superior room and was lovely a massive bed comfortable and bog bathroom with power shower and separate bath

The rooms were clean and comfortable and looked like they had been recently refurbished. The health spa and gym were great and enjoyable to use. The breakfasts were excellent and we would say the bar food was average - we didn't eat in the restaurant so can't comment on that. All the staff were very friendly helpful and professional.

Stayed again on the amazing Travelzoo deal this month, but while comfortable enough we were rather disappointed this time - it seems to have got a bit shabbier over the past couple of years, and staff were clearly under pressure - probably largely due to arrival of a coachload of seniors from Sussex. We were most surprised to see the complete lack of COVID caution amongst these holidaymakers - no mask-wearing in the hotel and no social distancing for the buffet breakfast, and on the two mornings that we had breakfast only one of the restaurant staff (a young man) was wearing a mask. Even though we have been double-vaccinated, this made us rather uncomfortable. With infections on the rise, this surely requires attention by management??? Not sure if we will be returning in the future after this experience, which is a pity.

I booked this hotel for a two night break for our wedding anniversary. A few days before we were going, I found out that my granddaughter and her partner were staying there a couple of days before us. I contacted the hotel and arranged for a note to be left in their room with a message to say to 'Have a drink on us' and paid the hotel for them to have a drink at the bar. My granddaughter text me t say that they had arrived ad that their room was lovely but didn't mention the 'drink'. I emailed the hotel and received a reply that evening, apologising but they had forgotten to leave the note. However, my granddaughter had just been to reception and they told her about my message. Consequently, my first impression was that they weren't very organised. We checked in, chose from the evening menu and went to our room. It was a lovely large room and everything was very clean. We arrived at the restaurant for our 8 o'clock booking but had to wait about ten minutes for a table. When seated, a waitress asked for our room number and asked if we would like a drink. This was served and our starter followed. Our main course followed but my food was not served with Lyonnaise potatoes that I had ordered as per the menu. The restaurant was very chaotic. They seemed very short staffed. We asked a tall waiter for bread rolls and water (which every other table had) but they never materialised. Our dessert was served and I was asked if I wanted cream, I declined. The waitress went away without asking my husband if he wanted cream. Tables were not cleared/cleaned promptly. The whole lack of service spoiled our anniversary dinner. Breakfast the following morning was even more chaotic. I found a table to sit at but it hadn't been laid correctly and the table was very sticky, it clearly had not been cleaned. I asked a waitress if we could have some cutlery and could she clean the table as it didn't look like it had been cleaned from the previous evening. She snapped at me that we were the fourth people at the table that morning. I declined to say that it should have been cleaned ore thoroughly. Replenishment was a major issue. Most of the hot items needed replenishing but it was so slapdash. i.e. when fresh eggs were brought in, you had to wait for hash browns, waiting still longer for beans and tomatoes. There was a queue of people waiting for clean coffee cups and for the bread to be replenished. Then there was a wait for the yoghurts and fresh fruit. The evening meal was a bit more organised than the previous evening but still fell short of the service that I would expect. Breakfast on the second morning was a completely different story. It was hard to believe that it was the same restaurant with the same staff. All this was because of a gentleman whose name I believe was Lloyd (spelling?). He greeted us on arrival, apologised in advance that there was no orange juice as the order hadn't arrived (which is out of the control of the hotel). Lloyd seated us a freshly cleaned and laid table and asked if we had eaten in the restaurant before to make sure that we knew where everything was. His eyes were everywhere, making sure that everything was replenished before it needed to be, ensuring tables were cleared, cleaned and re-laid promptly. It was all an oasis of calm. I just wish that Lloyd had been on duty at each of our meal times as he ran the restaurant with a smile on his face and eyes that anticipated everything, giving you a good dining experience. The staff that we encountered were friendly. The food that we had was of a very good quality. On check out, I was asked about our stay and presented with the bill. I explained all of the above and pointed out that one of the drinks that I had ordered in the restaurant was not on the bill. The receptionist explained that they were short staffed. She thanked me for pointing out the error in the bill and wouldn't charge me for it or the other drink that was on the bill. Following her advice that they were short staffed in the restaurant, my criticism may be a little harsh. Would I return to this hotel? Yes, I certainly would. The grilled salmon with pea risotto with creamed spinach was cooked to absolute perfection. I would return for that alone!

Once again even after a change of ownership the Olde Barn continued to impress. For the price we paid it was an excellent break. We have now been four times and always enjoy this hotel. It really does tick all the boxes with good food a really big pool and nice rooms and very friendly staff.

Just returned from a short break at the Olde Barn Hotel with friends and our dogs (3 couple and 3 dogs). We took advantage of an offer on Travelzoo and it was a bargain! The location (for us with dog walking) was not the best as you really need to get in the car to go anywhere but . we would highly recommend a visit to The Thorold pub in the village. Unfortunately they don't serve food on a Monday or Tuesday, The food and drink in the hotel was fine and plentiful. The staff are all very friendly and helpful and we would particularly like to mention Jane who worked very hard at breakfast to accommodate our dogs - making sure they had sausages for their breakfast - and serving us in a separate room away from the restaurant. All in all a very pleasant stay!

Jane from the breakfast staff was particularly helpful and nice and suggested some places to visit . Also the breakfast manager was extremely helpful and friendly . Another special mention goes to Lexi , who was very helpful , funny and lovely and also 10 out of 10 for the bar staff and reception and the ypung lady at the Spa !, Thank you all very much for all your help and effort!

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind review and esepcially for your feedback about one of our team. We really appreciate your comemnts and look forward to seeing you in the near future.

Hotel is in agreat place if you want peace and quiet ( which we did !) - It is about a 30 minute drive to Lincoln through beautiful countryside. The hotel is clean, plenty of parking, and the room was great. The only thing which let it down was the serivice at dinner, which was disorganised. There food was really good, but a number of diners complained that they had been waiting for some time between courses. I am guessing this is down to a lack of staff due to Covid, and therefore perhaps I should not be too critical. The staff at the desk are great, and were really helpful - we will probably stay again.

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us. We are very much impacted by the labour shortages in our industry and of course losing staff as a result of track and trace, thank you for your understanding. I look forward to welcoming you back in the future.

We stayed here with friends for a 2 night break. Check in was quick. As we were having dinner on the first night as part of the deal we were given a menu and asked to pre order which we found strange. However all became clear in the restaurant. There were very few tables occupied and only 2 waitresses. Our starters came quickly which were really good. Then we waited 45 minutes for our main. The waitress came over to apologise as one of the mains was unavailable and offered us a round of drinks on the house in way of an apology. She told us service was slow as she was also waiting on in another room which was holding a murder mystery event. We asked for vinegar and apple sauce which she went to get but never returned! We eventually got our desserts and finished our meal after 2.5 hours! The bedroom was clean and comfortable with a four poster bed. The bathroom had both a bath and shower. Breakfast on the Saturday was chaotic and there wasn't enough room to seat everybody in the restaurant. Yet again due to lack of staff. We ate out breakfast in the bar which was fine. Breakfast consisted of cereals, fresh fruit, toast and full English. The food was very good just a shame it couldn't have been better organised. There was a nice pool with steam room and sauna which weren't too busy. All in all a pleasant stay although we felt sorry for the waiting on staff as no management appeared to roll their sleeves up and muck in.

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I took over as General Manager earlier this week. Sadly we do not appear to have the staffing required and with absences due to track and trace this is casusing even more issues. The next few months there will be many positive changes and I hope that you would consider staying woth us once again.

Fancied a night away with leisure facilities. Fantastic value for money Sunday night special. Use of lovely swimming pool, jacuzzi, sauna, steam room etc. 3 course evening meal. Starter and dessert nice, main course was poor. Spacious clean bedroom. Adequate breakfast. The hotel is very tired and in need of a good paint outside. Will definitely return though.

A fantastic hotel. Staff were fantastic! What stood for me was Jane that was organising the breakfast. This girl was fantastic and a credit to your establishment! This person was what made the hotel! Jane went out of her way to make our stay fantastic. Such a lovely person. Because if Jane I would recommend this hotel! Well done to the person that hired Jane. Obviously someone with detail for good staff!!!

Absolutely fantastic stay... food fabulous the staff were lovely ... especially Jane on our breakfast shift ... she was Absolutely first class... couldn't have asked for more ..will most definitely be back !!!

Marvellous service especially breakfast which was delicious and Jane in the restaurant was so friendly and smart remembering our needs from the morning before . Receptionist were also excellent with very easy check ins .

Lovely stay, staff was very welcoming and helpful, rooms were great although our tv did not work, would have been offered room swap but hotel was full. Otherwise it was a great deal would stay again! Three course meal was nice but limited menu however breakfast was amazing so much to choose from so not disappointed one bit! Spa facilities are really good - desk staff are so helpful. Would stay again.

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your fantastic feedback and we look forward to welcomng you back in the future.

Booked with Living Social Voucher. Great value for money, lovely room, tasty food, our evening meal was included in the deal. We enjoyed our stay and were pleasantly surprised by how nice it was. Good choice of breakfast options. Good shower, big TV!

We paid for a superior room. As a treat but it was more like a standard room rock hard bed and no hat water very poor standard,room was shabby and needed up dating we had family who also stayed and where in far better rooms for the same price

The evening meal was quite good, breakfast with all the trimmings was very good, all the staff were very nice and friendly, the hotel could do with a spruce up but still ok, over all I would say a nice place to stay.

We have passed this hotel many times and often thought how handy it would be to stay there being so close to our destination. So when we finally got the opportunity we booked for 4 nights as a family of 4. When we arrived the front reception area was very nicely decorated and we thought we were in for a treat - oh how we were disappointed when we got to our room! The room was very dated, very cramped and not very clean at all. There were sweet wrappers down the side of the bed and the whole room was stale. We ate in the bar area and the tables were sticky. The staff tried their best but to us it looked like no one was in charge and there were definitely not enough staff. We paid a lot of money for 4 nights and will not be returning any time soon.

Having read some of the bad reviews of this place we were rather concerned about our forthcoming visit. However, we were very happy with our stay. We had a lovely large room, as big as any we have stayed in. We had a large bathroom with two sinks, a bath and a walk in shower. there was everything needed in the room including hostess tray and large TV. Everything was beautifully clean. The only fault one could find with the room was that there was no view, but this did not trouble us. The food in the restaurant was very good indeed and the service was good too. What more could one require at such a fantastic price. Excellent value. Thank you.

David Hartzig, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review us and I am delighted that your stay was an enjoyable one.

We stayed here for 2 nights, the room was spotless, the food breakfast and evening meal were delicious. The staff were amazing, they were friendly, polite and very hardworking, especially the dining room staff. The pool was clean and very covid friendly. Will must certainly return and highly recommend.

One night stay en route to another place. Comfy rooms. Clean communal areas. Some noise in the morning from other guests but over all a good pleasant stay. Our friend used the pool which he enjoyed. Food smelt lovely from the restaurant but we didn't eat therr

The hotel is ok, we stayed as we found a really cheap voucher so it was good value for money. As other comments mention the place does look a bit tired and dated, the bathroom has a separate bath and shower which is convenient. The main issue in the bathroom is the shower being ‘walk-in' so when you're done showering the whole floor is drenched. The bed/ pillows were quite uncomfortable, hard and deflated. Unfortunately we stayed during the heatwave and the hotel had no aircon, there was no offer of a fan but we also didn't ask for one as we brought our own in preparation. The staff were pleasant and helpful. We had a dinner included in our reservation, the portions were really large however the quality wasn't the best. Breakfast was included and again was Buffett style cooked breakfast and continental. If the goal is to feel stuffed at the end you can easily do it here but if you actually want to enjoy the food then it's nothing special. The pool/jacuzzi/ sauna was really nice and quiet when we visited. The location of the hotel is good, lovely village a short walk away with a nice pub. Overall this hotel does the job.

We really enjoyed our stay at The Olde Barn and that was due mainly to the food, everything was lovely. Lincoln sausage and good quality products, cooked very well, in actual fact the best breakfast I have had in a Hotel for a long time. On the Saturday night we had the 3 course evening meal, my husband and I both chose different for every course, and you couldn't fault any of them. The rooms aren't wow but they are clean with everything you need. There is a village pub about 10 mins walk away, which is a co-operative whereby the villagers have shares in it. Again the food exceptional and the staff really friendly and helpful. Cant wait to go back.

some of the best food ive had, lovely pool and extra's, great staff and reception, but .... the whole building is looking a bit tired, needs a refresh, we had upgraded to executive but the 4 poster trimming at the top pelmet was dusty.

Gift voucher break, leisure pool, steam room and sauna very enjoyable, accommodation good. Evening meal had the sea bass it was gorgeous. Only comment we would make is to make the outside seats more comfortable, ie perhaps add cushions, but otherwise a great stay

On arrival we were allocated a superior double room, once in the room we found it to be absolutely disgusting, badly stained threadbare carpet with moth holes, and a hole covered by a wastebin, furniture outdated and badly marked, tv with only a few channels,paintwork in dire need of redecoration. We complained and was allocated a far better room albeit decor needed attention, the bed was the most uncomfortable thing we've ever had the misfortune to lay on the springs digging in and making a noise every time we moved. The restaurant is outdated hot and filthy, and the food we were given was scarce and sometimes inedible, prawn cocktail consisting of lettuce and prawns that smelt so strongly with limp buttered bread that we couldn't eat it, cheesecake that was warm and soggy, salad that was warm and slimy, its a wonder that we weren't ill, the pub down the road has excellent food. All in all this is the worst Hotel we've ever stayed in, poor service, poor uninterested staff, poor facilities, avoid at all cost or stay at your peril.

Just outside Grantham, The Olde Barn Hotel offers an excellent retreat. There's a spa comprising 15 metre pool, sauna, steam room, jacuzzi and gym. The village of Marston now has a Community run pub which is only half a mile away, so it is well worth a visit too.

The bedroom was excellent. It was clean and well appointed. The bed was comfortable. The room contained a TV, tea,coffee and biscuits as well as a hairdryer and an iron and ironing board. There was a desk and chair with a well positioned electrical socket to make using a laptop easy. The desk had plenty of drawers for storage. There was also a full length mirror. The food served in the restaurant was delicious. The service was excellent. There is ample parking. The hotel is easy to get to as it is just off the A1. There is free internet throughout the hotel (although it seemed rather slow).

Preordering of the dinner enabled the kitchen staff to preprepare our evening meal. It was a disaster. Dreadful lamb dish overcooked and tough served tepid. Fresh fruit salad turned out to be a chopped up apple which was dried up and brown. When I told the waiter this was unacceptable he just removed my plate without comment. We were not the only couple complaining that night. The following night we tried to book elsewhere but found the local places were all closed or full. We ended up eating in the bar which was much better as the food was prepared freshly and served by two men who knew what they were doing. Very disappointed in the food . Our room was basic but clean although the TV was very small.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review your stay. I am pleased you enjoyed aspects of your time with us, but sorry that you had a disappointing experience in our restaurant. I shall discuss your comments with our kitchen and service teams. Thank you again for your feedback.

Hotel is starting to look like it needs refurbishing, large car park, quiet rooms, but room looked tired with patches in the carpet, very small TV screen and it just felt old. Both meals were oK dinner menu quite small.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for shring your experience with us. I am pleased you liked aspects of your stay. i do note your comments on mneu size and TVs. I shall also pass on your comments about refurbishment to the owners. thank you again for your feedback.

Nice hotel free parking quite surroundings the food is good. Breakfast evening and bar meals. Not far from Lincoln with other nice places to visit. We went on one of there deals been twice now and Both times were good. All staff were friendly and helpful.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am very pleased you enjoyed your return visit and hope to welcome you back very soon.

Good value for a travel zoo offer. Hotel bedroom was fine and meals ok. However the exterior of the hotel needs tidying - cigarette butts sweeping up, etc. Restaurant needs upgrading urgently - pictures on walls need taking down and replacing with a few reflecting the area around the hotel rather than Paris!! It also needs redecorating and curtains removing.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I am pleased you found your stay and offer good value. I note your comments on tidying up the external areas and will pass your comments on upgrading and refurbishing on to the owners. Thank you again for your review.

Stayed at this hotel a couple of times now and enjoyed each time. The Murder Mystery nights are good fun. Unfortunately it got cancelled this time due to COVID but we still had a great night. Will be booking again.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I am pleased you enjoyed your stay and look forward to welcoming you back for some sleuthing when restrictions allow.

Having booked the Olde Barn on a Travelzoo offer, our expectations were not very high. We just wanted somewhere that was clean and quiet which could provide an edible meal/breakfast served with a smile. Unfortunately, the Olde Barn was lacking in most of those expectations. Firstly the positive was that our room was clean, comfortable and quiet. Apart from that, the whole hotel needs either to be pulled down or closed for a complete renovation. In my opinion, it should not be open. On arrival, we were greeted by a very miserable looking receptionist who could not offer anything more than confirmation of the time we had booked for dinner and that due to Covid we had to choose our meal and let them know in advance. As previously described, our room was clean and fairly comfortable but is in need of a complete refurb. We then took advantage of the hotel "spa" and went for a socially distanced swim. The "health club" is okay but again resembles more of a school swimming pool than a hotel "club". After our swim and clean up we went for our included dinner. This is where the hotel gets even worse. If you like 1980s/90s decor (i.e hasn't been decorated since then) then you will love it. The tables are tiny and sticky and everything from the cutlery to the plates needs replacing. Probably the worst part for me (apart from the food) is the presentation of the staff. Without exception, every member of staff was wearing clothes at least two sizes too small and looked like they hadn't washed their hair (or clothes) for quite some time. I really am not a person to be so judgemental but was gobsmacked at the presentation of the waiting staff. It would be so-easy/cheap to buy a job lot of black trousers and white t-shirts and give them to all the staff. I have never been anywhere where this was so apparent. The food itself was at best work canteen food. It was edible but pretty poor. Breakfast was okay i.e. edible but the one thing that let them down here is when the brought my husbands full English out too early as he was still eating his grapefruit so they took it away and 15 minutes later brought back the same breakfast, heated up with a rock hard fried egg!!! Apart from the internal decor, the outside areas are extremely shabby with broken tables and chairs and neglected grounds. I really expected Victoria Wood (RIP) to appear at any time. I am sorry Olde Barn management but you should really be ashamed of this standard. I would very quickly call Alex Politzi for some help.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am very sorry that we did not meet your expectations and that you did not enjoy your stay. I am pleased you found the bedroom clean and comfortable. I shall review all your comments on operations issues, and will forward to the owners for their consideration. Thank you again for sharing your experience.

Oh dear after my wedding at Allington Manor all weekend, we were given a 2 night stay in the this hotel with afternoon tea. Where do I start? Staff are amazing I will say this for the hotel. However some of the entrance has been overhauled...but the hotel is looking very tired, weeds, paint jobs, and the restaurant needs a huge decorating job on it. Breakfast was good, dinner in the restaurant not good. Please if you are going to serve salad on a plate too please make sure you serve fresh salad and not salad that is on its way out. Also ham terrine (not good) was served up with dorito's chilli dip, no bread offered with it, and the risotto I had afterwards was glued together no seasoning. The afternoon tea was just awful too. Frozen éclairs, wafer thin ham, and cakes and scones from packets. Second night was eat in the room bar meal. Have to say the burger and chips were a big improvement on the restaurant food. Room was standard. Bed ok but mattress starting to go and room was clean, but cobwebs and spider in the corner of the room which made me think that it had been cleaned quite well, but not not been slept in for some days, so maybe should check your rooms before guests coming in. The only reason I gave two stars was because this hotel has the most polite and helpful staff and put some other chained hotels to shame even...come on owners you could be trebbiling your income if you improved things at this hotel as the building is a lovely old place but needs the due care and attention it deserves.

We stayed for 2 nights and we had the dog with us too. Reception kindly gave us maps of local walks. It was the staff that made the stay. They were so friendly and nothing was too much trouble. We so look forward to staying there again.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I am pleased you enjoyed your stay, and especially pleased that the staff provided excellent customer service. I look forward to welcoming you back very soon.

Excellent value for money with the special discount we got. Staff very pleasant and helpful. Hotel clean and Covid prevention measures good. Good food and breakfast prepared to your choice(part of Covid measures) so hot

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am very pleased you enjoyed your stay celebrating a birthday, and hope that you will return to us in the near future.

Booked through a Travelzoo deal which was good value for money as it was for two nights B and B with dinner on the first night. Restaurant was busy, especially for breakfast, but staff were very busy trying to cope. Breakfast was good and dinner was acceptable but slightly limited in choice. Internet in room was poor and kept dropping out but all in all, a good break in an interesting part of the country.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed our service and facilities and had a pleasant stay. I note your comment on internet connection, and I shall ask our IT company to look at connectivity and apply boosters where necessary. I hope to welcome you back at some point in the future.

Stop at this lovely place for a couple of nights. Everyone was lovely & couldn't do enough for you. Rooms had lots of space , bathroom had bath & walking shower. Also ironing board in your room plus tea tray

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I am very pleased you enjoyed your stay and hope you will return to us in the near future.

Meet family who was staying at hotel for lunch food we received was good and service was friendly they told us rooms was good and had no complaints Would definitely eat here again only negative was grounds we noticed could do we some maintenance ie grass and gardens require some tidying

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your experience at the hotel. I note your comments on the grounds and can assure you that the matter is in hand. Thank you again for your review and I hope you will visit again in the near future.

We stayed at the Olde Barn hotel for two nights. We had a travelzoo offer. Basically we can say we enjoyed our stay but there are several issues with this hotel which need to be resolved. On the whole the staff were polite and helpful. We dined in the hotel restaurant on the first night. Food was reasonably good but we had a long wait for our main course. Second night we went to the Thorold in the village. Breakfast was ok but not a lot of choice. Both mornings we went in early so didn't have a problem with having to wait for our breakfast. It seems others did who went in 8.30ish. Our room was ok, partially refurbished. We had a new bed which was very comfortable, decorated nicely but still had tired looking pine furniture. We were told some rooms are fully refurbished some partially like ours but some have not been refurbished at all. The bar and lounge areas are smart enough but the main restaurant looks really outdated. We enjoyed the leisure centre, luckily having a visit each day. The main disappointment in my opinion was the outside areas. There are two internal courtyards which both looked tatty with furniture that needed either varnish applying or replacing. Also there are plenty of picnic type tables around the outside of the hotel which needed attention. Also lots of weeds around the parking areas. Obviously this hotel needs money spending to bring it to a better standard, if this was done it could be a great hotel. Nice location not far from the A1 but no traffic noise.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I am pleased you enjoyed your stay. I do take note of all your comments, especially the points raised with the outdoor areas. Some we shall action straight away and the others I shall raise with the owners. I thank you again for your constructive review and hope you will consider returning to us at some point in the future.

Mediocre with no frills. Very busy hotel but very basic accommodation with just the basics provided. Meal in the restaurant was bland and tasteless and the waiting staff didn't really seem to be able to cope. The hotel did however have good COVID-19 rules in place and you definitely did feel safe with regard to this. We definitely won't be returning as we prefer a hotel to be a bit more comfortable with a few more touches of luxury. However if it is just somewhere to lay your head that you need then this will fit the bill.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed aspects of your stay, especially the safety factor, but sorry that you will not return. However i do understand that you would prefer a higher grade hotel, and thank you again for your feedback.

The hotel is dated and very tired looking. OK inside and room was spacious and comfortable. However the outside is so tatty. Lots of weeds. Uneven and broken paving slabs. Tables very worn. Don't know why the outside tables have not been varnished and plants put in hanging baskets. So sad to see what could be a lovely hotel being left to go to ruin.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I am pleased you enjoyed many aspects of your stay, but sorry you were disappointed by the general upkeep and maintenance of the exterior areas. I shall address the issues you have raised that are within my remit and will pass the comments on to the owners. Thank you again for your review.

Just back from a two night stay courtesy of Travelzoo. Thought I saw somewhere that the hotel had been refurbished; saw no sign of it. First night the shelf in the room containing tea and coffee split. Daren't touch it thereafter; loads of other space anyway. Scruffy sitting out square in the middle of the hotel. Furniture covered in bird droppings and bits of plastic not cleared on a tatty piece of ‘artificial turf'. Didn't concern me much but you can't help noticing these things. Chairs in the bedroom resembled those normally found in an office. No air con in bedroom-uncomfortably hot on first night. Now the good bits: Cheap stay with meal on the first night –the tasty beef just fell off my fork. Massive room and bed. Bathroom had 2 sinks! Nice big towels though a bit stingy on the shower gel; like wise with the tea and milk, good job only one of us drinks tea. Modern TV. Friendly and helpful staff. Good selection of beer and lager. Obliging with my requests for ice. Plenty of parking space. Good sized swimming pool. Don't get me wrong I thoroughly enjoyed my stay and would stay here again, but just looks a bit tired, maybe due to short staffing. Staff run off their feet in the breakfast room maybe due to busload who arrived on Monday evening.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for sharing your experience with us. I am pleased you enjoyed your stay overall, but am sorry that some maintenance issues spoiled your stay. I shall look into each point you have raised and remedy wherever possible. Thank you again for your feedback and I look forward to welcoming you back in the future

Bought deal through wowcher. Whilst we were told before could only have a 45 min slot in the leisure centre, we didn't even stay that long. Very tired looking place. Service at dinner was good, although at breakfast we sat for 30 minutes waiting to be served. Wasn't even acknowledged. The majority of staff were friendly, although their appearance should have been more professional. Staff for evening meal in white shirt/blouse and black trousers then wearing trainers. Wasnt a great look. Waiter at breakfast with long hair and not tied back when working around food not great. Room clean with everything we needed just shabby. Nice outdoor spaces could be utilised better with a general tidy up, weeding etc. Hotel has lots of potential to be a very nice place, just shame some of it doesn't look like its had anything done to it for 30 odd years. Very dated restaurant and bar area.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am sorry that we did not meet your expectations in some areas. I have taken note of all your comments and will share them with the team and the owners, with a view to improving the guest experience. Thank you again for feeding back

Purchased a night here as a travelzooo offer. Very cheap deal so was not expecting too much- just remember that you get what you pay for. The room was generally fine just a little tired and outdated as we expected, and the meal was okay. The setting was not what we would choose for an evening drink returned straight to the room rather than spending any more time around the hotel. This hotel would really benefit from some significant refurbishment however this would be a huge project. Okay for a very cheap one off stay but not likely to be a place that you'd return to for another visit.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your stay overall, and note your comment on refurbishment which I shall pass to the owners. Thank you again for feeding back.

We booked a superior room. The first room we were allocated was a disabled room 802 which they insisted was superior. If this is true I wouldn't want to see an inferior room! The next room seemed OK but the shower door was broken & fell off on my head, the bathroom had mould & a cracked sink. My wife found a half used tube of medical ointment by the curtains, the table was damaged. Every member of Staff we interacted with could not do enough. They were run off their feet and did not deserve to have to work in a Dump like this.The food was good & the price we paid on a travel zoo deal was the only thing that made it worth staying

We had a nice stay at this hotel until by chance we discovered that Best Western has a policy of employing lots of under-18s at £4.65 per hour - which is less than half the adult minimum wage. Yet they do exactly the same jobs as adult staff and are on zero hours 'contracts' with no job protection at all. This seriously affected our enjoyment of the experience as we saw these teenagers working very hard, overworked at breakfast and yet keeping a smile on their face.

Booked this deal via Travelzoo, and was very happy with value for money. The hotel is not the Ritz, but The staff were great and the standard of the food was more than adequate. There are some lovely walks around Marston and some nice village pubs nearby.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am very pleased you enjoyed your break with us and hope you will return in the near future.

We had a very unpleasant stay via a Wowcher deal. Food unenjoyable and inedible. Harassed by several flies in the restaurant, when raised with the staff, they said yes we know this is the worst table for it. We then found the fly issue was throughout the hotel, there were hundreds of them! Everywhere! The service of the staff was very disorganised and the staff lacked any customer service. Rooms smelt of drains. Taps kept running in the night. Shower floods the bedroom. Definitely won't be returning.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am sorry that you had various issues which spoiled your stay. I shall look into all the points you have raised and will take any necessary action to remedy the. Thank you for raising the points and my apologies once again.

Great price, hotel is a little dated, and old fashioned. The staff are friendly, very accommodating and helpful. Our visit was under covid conditions and dinning was a seated service instead of buffet which meant breakfast service was a bit haphazard and disorganised, the breakfast itself was good and there was plenty of it on offer. Rooms were super hot which made it was a little difficult to sleep, but that's weather related. All in all a pleasant visit.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I am pleased you enjoyed your stay with us and hope that you will return at some point in the near future.

The hotel itself is quite nice, there were a lot of mosquitos however, the breakfast service for us was terrible, we had two breakfasts, on the first day we sat at the far end of the restaurant and waited to be served, it took half hour for anybody to come to us, in the meantime many more people came in after us but got served, on the 2nd morning we decided to sit nearer the entrance and in the end we had to complain because yet again people were coming in well after us but got served first, they really should have a ticket service so people know where they stand.

Recently stayed at the lovely hotel. The staff were extremely friendly and welcoming. Due to Covid-19 restrictions the staff in the dining rooms had to provide table service which slowed down the breakfast service. I really felt for the team as they tried to ensure all the guests were catered for while always staying friendly and professional. We would definitely recommend this hotel. The facilities are good and the prices are very reasonable

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review your stay. I am very pleased you enjoyed our facilities and service and hope to welcome you back again very soon.

Staying here for 2 nights £15 per stay for the dog which is amazing, had a meal in the restaurant tonight & couldn't fault a thing the staff are friendly, polite & efficient & the food was excellent, the room is large, very clean & very comfortable as is the bed, swimming pool & hot tub great & staff in there just as helpful as the rest of the hotel we will definitely be back.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. I am very pleased you enjoyed your stay and look forward to welcoming you back.

We were gifted a short break to a dog friendly hotel. We chose this hotel and stayed for 2 nights. First impressions were great , the reception area was lovely and modern , beautifully decorated as was the library room . However upon entering our room, we were soon very disappointed - the room was small and very dated , there were big black marks on several areas of the dirty looking carpet and there was a reasonable sized hole in the carpet too . Reception were willing to provide us with a different room to which we moved . This was much cleaner but nothing special . We decided to stay until we came to use the shower and could only get scalding water out of it , we could not turn the temperature down at all and it was just too hot to use . Reception couldn't resolve the problem so again we had to move rooms . This time we were upgraded to a superior room and this was lovely . Beautifully decorated , large comfy bed and nice and modern . The hotel seems to be in two halves - part which is lovely and modern and nicely decorated and the other which is dated , shabby and in need of refurbishment. Breakfast time was chaotic , we were told to sit at any table but there seemed to be no order in which the staff served guests. There was a long wait for anyone to take your order and then a further wait for any food or drinks to be delivered , however people who arrived after us were served before us - seemingly no order at all . Staff were all extremely helpful and very friendly and welcoming , all working hard , couldn't fault them at all . We enjoyed our stay , the hotel could be made amazing with some money spending on it - such a shame it didn't live up to our first impressions.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review your stay. I am pleased you enjoyed your overall stay, but am sorry that you had issues which required room moves. I have taken note of all your comments and will share them with both the team and the owners. Thank again for sharing your experience with us.

On arrival found room had not been cleaned since previous occupants checked out. Ordered sandwiches and fries for a snack, fries were reheated, bread was hard on one side, fillings of beef and tuna mayo was almost non existent. Had afternoon tea booked, sandwiches were curling up at the edges, cakes and scones were not fresh, coffee luke warm

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I am sorry that you not have an enjoyable experienece. I have noted your comments on on room checking and on food standards and will raise both points with the relevant teams. Thank you for taking the time to review and my apologies once again for the issues that you encountered

Very nice hotel, staff affable & helpful. Food good. Comfy room! Car definitely required, remote location but didn't detract. We had a great couple of days and the Olde Barn contributed. We would definitely like to return someday.

A two day break at this hotel, considering the current situation all went very smoothly and well organised, good food, lovely clean pool and changing rooms lovely quiet village with a nice pub would recommend

Bathroom facilities were not in working order; reported to reception but no action taken. Bathroom requires complete makeover . Hot water was at scalding temperature and no warning notice was present.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I apologise on behalf of the team for not meeting your expectation. I have already replied to your review through Best western channels. Thank you for bringing these issues to my attention

First impressions a little run down on arrival to the room there were half eaten biscuit in with the tea/coffee supplies. Breakfast was poorly ran the 1st morning we went down numerous people around us sent food back. Afternoon tea booked for 16:00 turned up in a brown take away bag so then had to wait till it went back and got sorted as we didn't want take out got it at 17:10. Ordered room service for 09:00 breakfast had to call reception at 09:50 to ask where it was they called back at 10:00 to ask for our order as they had lost it... arrived at 10:25 no hash browns and under cooked eggs. Also was not informed on booking that the sauna and steam room would not be open. The bed was super comfortable though.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for feeding back your experience with us. I am sorry that you had various isssues with breakfast and afternoon tea service. I note all the points you have raised and will share and review the meal services with the relevant teams. I shall also speak with housekeeping regarding improved room checking before guest arrival. I do hope that you will consider returning to us when you are next in the area so we can demonstrate the usually high level of customer and product service. Thank you again for taking the time to bring these matters to my attention.

For a wowcher offer, it was brilliant value for money and would definitely go again. Review in more detail Staff in all areas were extremely helpful and friendly which was lovely (cleaner and smarter uniforms would be nice). They kept apologizing for delays which wasn't necessary due to the current conditions but they were all very polite. Spa - you can only have 45 minutes including getting changed to enable all guests to use the facilities. This was perfectly understandable in the circumstances. We were lucky that the other 3 people in the pool area with us were friendly and asked each other if they wanted to use the jaccuzi so everyone got their turn in the short time. Bedroom - nice rooms and very spacious. Unfortunately we had a room where the drains were very smelly in the bathroom. Ordinarily, I would have asked to move rooms but given that the hotel has hardly been used in a year, this could have contributed to the problem. Was fine if you kept the bathroom door shut. Food - breakfast was delicious. Best fry up we've had for a bit. Evening meal was nice, very small portions including only getting one roast potato which made me laugh but again, it was a voucher deal so can't complain. Overall, a lovely stay in a nice hotel

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. i am pleased that you had an enjoyable stay, but do take note of all your comments which will be shared and dsicussed with the team. I do hope you will return to stay with us in the near future

we just enjoyed a very good short break at The Olde Barn Hotel in Marston Lincs. Our check in was quick and efficient and the room was spacious , with a very comfortable bed and a full ensuite. The walk in shower was particularly good with lots of hot water. The evening 3 course menu was a very reasonable £20 for well cooked and presented food. there was a choice of 4 for each course. 1 or 2 courses were offered at a reduced price. Breakfast was good. Bar meals were also offered. There was a pleasant lounge area called the library. Staff were pleasant and helpful.

We stayed 2 nights. With both breakfasts, they missed items off which were asked for with the cooked breakfasts, however these were ratified quickly. Had to queue up 20 minutes to get into restaurant one morning. There were 11 people in the queue when we got there. It would appear they needed a bigger room for meals. One towel was dirty in the room when I arrived. This was quickly changed at reception. Otherwise excellent value for money. Would use the hotel group again.

I'm torn between 3 and 4 for this review, so let's be generous, since the staff on the whole are pretty good. The surrounding area is glorious and there is a small village - Marston, just up the road. Our room was OK with a jacuzzi bath and generous bathroom. It had the smallest TV I've seen in a hotel, probably about 15" - the size of a laptop screen, so didn't use that. It had tea and coffee making facilities with an ironing board and iron. I'd recommend that the hotel provides more tea bags etc. but this seems to be an all too common practice. We had breakfast and one evening meal and the food was good. We stayed the first day after hotels were officially able to have guests in May 21, so perhaps the staff were a little rusty. The check-in was fast, but turned out not to be efficient. We booked a swimming pool slot at a time that turned out to not exist. We were given the wrong room number, which could have been embarrassing if we had gained entry to another guests room! No wifi password was given. The dining room staff and bar staff are friendly and efficient although it can take a bit of time to be served at busy times. If you want an evening meal, it is best to book in advance or go to eat at the bar, which was fine. We booked a swimming pool slot at a time that turned out to not exist. This was a problem at the reception, so when we turned up, we couldn't swim. However, Will, the pool chap, went beyond the call of duty, ringing round guests who had booked to check if they were still swimming. He then called us to say he had found a slot. I would recommend that management gave him a pay rise. In these covid times, you should check if the spa facilities are operating. When we visited only the pool and jacuzzi were available. Also the pool slots were limited, probably due to the hotel severely limiting the numbers (in my opinion). Don't just turn up if you want value for money, as the price we paid through booking.com was significantly lower that the advertised rates at reception. Overall, a fine place to stay. Friendly staff who go the extra mile and have time to give advice. Clean comfortable room with good food. Good wifi. Good value for money. Once we are done with covid, the spa facilities should be more available. Hope this helps.

Spotless, comfortable, well equipped and run by Zoe, who could not have been more helpful, even though we had to postpone our trip more than once due to lockdown. Thoughtful extras provided on arrival. Handy for Isle of Purbeck, Lulworth and local pubs for food. Highly recommended.

Lovely bedroom - clean, modern and spacious with good sized TV and very good bathroom. Excellent car park. Very conveniently located just off the A1. Friendly staff. They should offer Internet password on arrival.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review your stay. I am very pleased we met your expectations. Thank you for your comment about Wi-fi information - I shall review this and get the team to add it to confirmations and also display it clearly in reception on check in. I hope to have the chance to welcome you back when you are next in the area

Well presented inside and out and nice staff, rooms a bit dated but very clean. Bed very comfy but no hot water at shower, didn't have time to tell staff so managed without. Plenty of spacious parking and hotel in lovely situation and quiet. Beware if you take a dog, no mention of it but it's an extra £15.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to share your experience with us. I am pleased you enjoyed your stay overall and hope you will return to us in the near future

Rooms very dated not what they look like on photos of hotel page was a bit disappointing won't be going this place again ,nice friendly staff. This hotel could be made beautiful with the right ownership

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your comments. i am sorry that you found your room dated. Thank you for your kind comments about our staff. I do hope that you reconsider returning to us at some point in the future. thank you again for feeding back your experience

I stayed here back in September 2018. The room I was allocated last time was a little strange, small TV and sloping roof... This time however, I was allocated room 805 (My business partner got 806) Check-in was very efficient, contact free and covid safe with screens in place. Masks are compulsory in all public areas as it should be and the staff I spoke with were lovely and very helpful The room was spacious and clean, although I was a little confused as to why the wardrobe was right next to the doorway into the room as there is very little room here (see the photo below) Excellent sized TV with all the freeview channels and two single beds (I'm sure I booked a double, but no matter) the bed I slept on was very springy ... as in VERY springy... but it was comfortable and I slept like a very loudly snoring baby. The bathroom had an amazing walk-in shower and a deep bath tub which was just what was needed after a long day of work and driving. Just one criticism, there are no grab rails around the bath and as it is very deep, it could be an issue with someone who isn't quite as steady on their feet as I am when getting in and out... Lovely bath smellies too.. I opted for Room service which was tomato and red pepper soup, rolls with butter, and a Doombar ale pie and chips with a huge gravy boat of gravy. Food was amazingly nice considering some of the food on offer in other hotels at the moment. Piping hot, full of flavour (especially the soup which was to die for as they say) Breakfast the next morning was equally as nice. I opted for toast with sausage and beans (must be the old cowboy in my genes) All in all a lovely hotel and lovely staff. Doing their utmost to keep things as normal as possible during this pandemic... thank you all

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for sharing your experience with us. I am very pleased you had a pleasant stay and will feedback all your comments to the team. I hope you will come back and stay with us again in the not too distant future. Stay safe and alert

At a time when travelling isn't easy, the staff at this hotel all went the extra mile to our brief stay special. They were all lots of fun and really helpful. My children felt at ease in their own room and the dog got superstar treatment. Thanks! It's just what we needed...

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind comments. I am very pleased you enjoyed your stay and that the tteam exceeded your expectations. I hope to be able to welcome you all back the the Olde Barn in the near future

We were bought a Buyagift voucher as a Xmas present last Xmas and booked a night at the Olde Barn for March. Covid lockdown caused postponement the first time - fair enough. The received a call from the hotel around a week before the revised date in July, advising that they could no longer honour the booking and that we'd need to re-book (no reason given but at the time not a Covid risk). Today's booking was cancelled 15mins before check-in by the hotel due to last nights Nottinghamshire Tier 3 brand. Wouldn't have been a problem (a fair cop) but Tier 3 only 'advises' not to stay away - apparently 'management' deemed Tier 3 as 'lockdown'. Again, each to their own (opinion) but the frustration is the fact we'd travelled nearly an hour and were 6mins from the hotel. Reading some of the reviews on here, probably did us a favour as frustrating as the late cancellation was (by the hotel - not Boris). Didn't get to stay so can't comment on rooms, food, service, staff, etc but we're had the voucher redeemed by Buyagift and will not be using it here.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your comments. I am sorry that you booking was moved several times due to pandemic restrictions. I can undertsand your frustration at the eleventh hour cancellation and will review the process with our reservations team moving forward, but I can assure you that such measures are only taken in general interests of all guests and personnel. I hope you have an enjoyable stay when you do finally get to use your Buyagift break voucher.

Great hotel , food was very good, staff friendly rooms clean, the hotel was very Covid-19 aware and had hand sanitiser everywhere, staff al wore face coverings.. really nice place always stay here when racing at PF

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review and kind comments. I hope to welocme you back during the next PFI event

A lovely hotel with everything you could need. Rooms clean and pool area nice. Staff in bar extremely friendly and attentive with food quality and value for money great. COVID measures in place made us feel very safe.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to feedback. i am very pleased you enjoyed your stay and felt safe staying with us during these unprecedented times. i very much hope you will return to us in the near future.

Rooms are large, clean, comfy and bathroom is a good size Breakfast is very tasty, served by wonderful staff Bar meals and drinks are reasonably priced Location is in the country-side, so a good place to unwind and relax All the staff we met were polite, warm and friendly This hotel is lovely

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your kind comments. I am very pleased you enjoyed your stay and hope to welcome you back again soon

Overall the stay was good. The one way system worked although there were some people that were not pulled up for not wearing masks. The pool was lovely and all areas were clean. If you are visiting any places of interest make sure they are open before booking, we ended up just walking the gardens as the houses we visited were closed.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your review. i am pleased you enjoyed your stay. Thank you for raising the point about masks - I shall remind the team of the importance of everyones' compliance. I do hope you will return to us at some point in the future

Reception is very inviting, despite COVID limitations, staff all very friendly and work hard. Hotel well laid out and rooms exceptional for the money - just a pity they had "problems with one of the boilers" so radiators never got more than warm. The bar was the only eating place in the evening and it was freezing, until we got them to get out electric heaters. The log fire is fake! Dinner was reasonable, but not particularly hot. Breakfast is served in the dining room (the old barn which is nice) and was hot, but service could be slow. Couldn't understand the management ruling that all hot drinks are served in paper cups (COVID)? and only paper cups are issued in the rooms, no glasses at all, only in bar?? No maid service during stay - fresh towels (useful to a decorator for rubbing down doors before final gloss coat) and tea/coffee etc available from reception in plastic sacks. Am sure it'll be a great place to stay once COVID is behind us. Full marks to the staff.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to share your experience. I am pleased you enjoyed aspects of your stay and found our staff helpful. I take note of your comments on dinner and breakfast and also the use of disposable cups, which I accept is slightly inconsistent when we use glass in the bar. I shall review that policy with the team , and will revisit food service with the relevant team. I alos note your comment on maid service - again thisn policy was introduced during the pandemic to avoid staff entering a guest room during their stay. This too will be reviewd with our head office in the near future. I do hope you will consider returning to us when you are next in the area.

We arrived after dark but found ample parking. Prior to arrival there was good communication about hotel details - check-in and out times, covid restrictions etc and on check-in the one way flow was explained well to us. The hotel is very nicely decorated and our room was a good size and clean. We stayed with a Buyagift voucher for dinner, bed and breakfast. Dinner was in the bar - the food was good and table service easy - it was a Sunday night and fairly quiet in the bar but still a nice atmosphere. The 4 instead of 5 stars was for the breakfast service - the breakfast itself was ok but the service not so and it marred the end of our stay a little. Saying that I would recommend the place and would stay there again if I was in the area.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to share your experience with us. I am very pleased you enjoyed your stay. I am sorry that breakfast service was poor on your last day. I look forward to welcoming you back in the future

We used our buy a gift at this hotel. The room was spacious and very comfortable and clean.There was both a shower and a bath. The food was very good and the staff were all excellent. The Covid precautions were brilliant. THE SWIMMING POOL had graduated steps and was a real treat along with the Jacuzzi. I would definitely recommend this hotel for a lovely retreat.Nothing is too much trouble thankyou for an excellent stay. Alison and Kevin Potts.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback and kind comments. I am very pleased you enjoyed your stay and hope to welcome you back very soon.

Great socially distanced Hotel which doesn't spoil your stay but puts you at ease. Staff are so welcoming and friendly. Room was clean and had everything you'd expect. Loved that it had both a shower cubical and a bath tub. Bed was comfy and had a great night's sleep. Breakfast was tasty and good produce. Friendly staff serving the hot options. The location was ideal for where we wanted to be and is quite with not much in the immediate area. Probably the reason for the great nights sleep. Checking in and out times are also great. No one wants to rush about after their breakfast. We had an excellent stay and couldn't fault it.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I am very pleased you had an enjoyable stay, and look forward to welcoming you back in the future

Arrived at the Olde Barn Hotel on a 2 day break from buy a gift. Nice hotel but a bit remote. Room we were given we had to change as when I checked the bed there was a very large stain on it and also a hole in the side. Our room was changed straight away without any fuss. The new room was very nice, clean and quite big. The hotel was very good with the spacing for COVID with sanitisers everywhere. One disappointment was that when we arrived the bar wasn't open and the receptionist had to serve a drink but she couldn't use the pumps so we had to have bottled beer at extra cost! The restaurant was ok but I had the gammon which was very overcooked as was the bacon for breakfast. Didn't eat there the second night as found a restaurant in the small town which was a 10 minute walk away.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to feedback your experience. I am sorry that you had some issues with your initial bedroom, but pleased the team resolved the issue quickly and effectively. I am also sorry that the food did not meet your expectation an dwill raise your comments with our kitchens. thank you agin for sharing your experience with us

Weekend break. Definitely covid friendly. One way system in operation. Everywhere really clean. Food in restaurant amazing . Rooms clean. Lovely area. Lovely local walks. Friendly staff very helpful. Would stay there again

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to review your stay. I am very pleased we met your expectations and look forward to welcoming you back in the near future

Just arrived home from a software and stitch retreat at The Olde Barn. This retreat should have happened in April but as lots of things it was cancelled until this weekend. Our group was apprehensive about visiting a hotel at this time but we couldn't have felt safer. All the staff were very attentive and our health and safety was their top priority. We could move about the hotel without any worries about having too many people around and all our meals were served in a small dining room. If anyone is considering visiting this hotel I can highly recommend it.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for sharing your experience at the hotel. I am very pleased you enjoyed your stay and hope to welcome you back again in the near future

We were a group of 5 ladies on a sewing weekend. All of us are in the older age group & some of the group were concerned about our vulnerability to Covid but the hotel coped really well & we always felt completely safe. The food was excellent & we even had to ask for smaller portions. The rooms were clean , spacious very nice. We were made very welcome & nothing was too much trouble. It is difficult times for businesses , this is my third visit to this hotel but without a doubt will be booking again. For the price we paid it was excellent value for money

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for sharing your experience at the hotel. I am pleased you felt safe and secure and had a comfortable stay. I look forward to welcoming you back in the near future

Great value stay this hotel was great value for money the public areas could do with an update but the superior rooms were presented to a very high standard. The hotel copped well with the covid restrictions. But the bar menu was a little limited.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedback. I am pleased that we met your expectations and that you enjoyed your stay. I hope to be able to welcome you back in the near future

A one night stop over for us on the way to kings lynn. Extremely good value for a one nights stay. Our room was a great size with a fabulous bed and great shower room. The one way COVID safe route seems to work well. Overall though sadly the hotel does look very tired and a good bit of money would need spending. Loved the artwork on the walls though! We did pay for breakfast which at £20 for us both is a lot of money so I expected great things. Sadly the cold selection was poor and the cooked breakfast nothing special. Very disappointed with this but would stay at the hotel again.

My husband and myself were gifted a 2 night stay with afternoon tea. We were travelling to visit our son and his family in Norfolk, so stopped hereto break the long journey. When checking in we arranged for the afternoon tea the next day. Room was big but very basic, really could do with updating. But it was clean. That night we had a meal in our he bar, yes it was just pub grub, but it was ok. The next day we decided to check out a day early, reason we were board, the hotel was in the middle of nowhere, the hotel ground were over grown and full of fag ends, and to top it off the pool was closed. We went down for our afternoon tea, which we were looking forward to as we had not had breakfast, the lady on reception said we didn't have one booked, on showing her our receipt, she mad a phone call then started rushing around. Then another couple turn up for there tea. Nothing for them as well. In the end we told the lady to box it up for us and we checked out early. Would I go back, sadly no. I do know they needed a refurbished and more staff but I guess that's all down to money.

We have just got back from our stay at the olde barn and had a lovely time food was lovely and staff Jack/lexie were very friendly and welcoming. Would happily go back My only criticism was that could do with a fresh lick of paint here and there.

I recently stayed here as part of a Buyagift Voucher. We had a 2 Course Meal included in our stay and a full English breakfast. The food was lovely and we had a really nice room. The Staff at this Hotel are all super friendly and we really enjoyed our stay here. It's situated in the quiet and relaxing Village of Marsden. Nice for walking, the Village has a nice Pub which we visited about 10 minutes walk away. I would recommend staying here.

We are quite local to the area but needed a break away as husband been working very long hours during lock down . We chose the hotel as looked nice on the website and very conveniently located. On arrival ,friendly welcome explained the guide lines re vivid and had to wear mask on entry as expected . Was upgraded to a lovely super room (201) really clean , huge bathroom his and her sink units too . Loads of storage space. Iron and full size ironing board , tea coffee making facilities fully stocked . Although be side of vivid no room cleaning during our stay but totally understood this and thought as no problem . Hotel is running with Skelton staff but all are so lovely the young man and young lady working in the bar and breakfast room were so helpful and friendly and another lady on our 2nd night was also lovely . Restaurant not open for dinner , but we're offering a reduced menu in the bar and both nights was really nice food. Breakfast was continental help yourself to drinks , cereal, toast and pastries then also full English hot breakfast , or what ever your preferred choice of hot food and was really good . Yes it was quiet and spa not open yet but every precaution taken to make you feel safe, lovely staff, food and fab clean room . Just what the doctor ordered for husband not having a full day off since February , perfect . And thankyou to all at the olde Barn

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to feedback your experience. I am very please you enjoyed your break with us. I hope to welcome you back in the near future, when our health club facilities should also be open again

I arrived, and although check in was a quick process, I found the lady to be quite dismissive in her attitude, whether that was only to me or not, I'm unsure. I had a large, spacious room, but the problem was, there were bugs in the corners of the room, a black beetle scrurried across my floor, so I actually had to hit it with a shoe, the also appeared to be some daddy long legs type of bug in the corner of my bathroom, next to where the bath meets the corner of the wall. There was a large chip in the bath, the shower wasn't fitted to the system it came with so I had to lift it down and shower, rather than stand under it, there seemed to be a forgotten cotton bud behind the cabinet next to the bed and the matching one in the bin in the bathroom. There was also a ceiling repair that had been done what looked to be recently because the patchwork paint was a telltale sign. I heard from other members of the hotel at the time that a fire alarm went off in the middle of the night also, which broke their sleep, and then prohibited them from sleeping again. I overall think the place needs a little TLC towards the back of the building, whereas the front is in tip top shape. It's what the eye can't see that they need to upgrade.

Visited post COVID midweek in August. First point of notice is that we were definitely in the old part of the Olde barn hotel, as our room was nothing like the lovely photos on the website, which was disappointing, yet did the job. Minimal enforcement of a one way system, when staff don't even follow it themselves which again is not impressive. Much like the food in the bar which looked and tasted defrosted and with minimal effort, along with little to none vegetarian options, would recommend eating elsewhere. Bar staff were really nice especially under the current circumstances and during the hot weather. Limited space to dine and not really worth the price when leisure facilities are not available.

Well what can I say....not enough really. I have just stayed here from Thursday through Sunday on a sewing retreat. The hotel is open and running on fewer staff and amenities, however we could not have been more well looked after. There are sanitisers everywhere, the staff who are currently working are doing everything necessary to make the guests feel at ease in this current climate, observing social distance etc. I never once felt any risk! The food was from the bar menu and was very nice indeed, with plenty to choose from, we had all refreshments brought to our rooms as required. Andrew the hotel manager and Charlie the hotel deputy manager went out of their way to accommodate our little group, giving a lovely personal touch. I cannot say how much I have enjoyed my weekend here, a massive well done to all staff you are doing an amazing job to get us back to ‘normal' in these unprecedented times. Thank you all for a great weekend.

I've been here Thursday till Sunday on a sewing retreat. Usually these retreats have 15 people but the hotel kindly let it run this time with just 4 of us. This is my second visit, I was last here in February. I enjoyed my stay then but this is about this visit. These are difficult times and I must admit, I was a little apprehensive. I need not have worried. There are sanitising stations everywhere, social distancing is very well organised. There are less staff as there are less customers but the service has been exemplary. The food this time has been off the bar menu but there is plenty of choice and it has been excellent. 2 of the ladies have had steak each night! Andrew, the Manager and Charlie (Deputy Manager) have made sure we have everything we need and lovely Lexi our waitress is great too. I highly recommend The Olde Barn and have felt safe but had a great time.

The Old Barn is not ready to open after lockdown. The pool is not open, there was only one staff serving the whole hotel all weekend and the food is poor pub grub. The outside seating areas are filthy and overgrown. I would not have stayed the second night if we did not have plans in the area. The aircon did not work in our room and no maintenance on site or offer of an alternative room although the hotel was half empty. Soulless is my conclusion to the stay.

It was fairly cheap to stay but the room was dated and we have stayed in much better at this price point. They are still getting up and running after the corona virus so facilities are very limited. I was concerned that the bathroom hadn't been cleaned properly with dust, hairs and spiders in the corners. I'm not sure why we were given a dated room when the pictures on the website show they have much nicer. Personally if I wasn't fully booked, I would fill my refurbished rooms first to avoid negative reviews. I think this place could be very nice and some of the public areas have been refurbished already. I hope they manage to get this place up to the standard of other best westerns we have stayed in.

Andrew Borland, General Manager at The Olde Barn Hotel, responded to this review
Thank your for your feedback. I am sorry that we did not meet your expectations but I do take on board your comments on areas for improvement and will discuss these with the team and the owners of the hotel. Thank you again for feeding back your experience

Went to the old barn hotel with sister, Auntie, Uncle and cousin I had room 201 in some parts the hotel needs a bit of tic However our room was lovely and the pool area relaxing excellent value for money and friendly staff.

We booked two night here after seeing the hotels website. As usual the website shows all the best bits, but unfortunately it's not quite like this. The restaurant is very dated and in need of redecoration. The set menu looked very dated and the bar menu was better and the food we had from this was well prepared and not over priced. Breakfast was good selection of self service food but at £10 each is about average price. The health club was ok, the pool a little cold the hot tub had too much chlorine causing me quite bad eye irritation and the mens changing room had a lake where the showers were not draining properly. Our room was nice, it was clean although the carpet did feel slightly sticky under foot. The bed was comfortable. We had afternoon tea and i give them a big thumbs up for as it was very tasty and generous and this is the main reason for an it's ok rating . If you want somewhere to sleep and a pool on is on your list then it would fit the bill, otherwise a premier inn etc would be a better choice.

abN9543KL, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to share your experience at the hotel. I am pleased that you enjoyed the bar food and afternoon tea nd breakfast, and that your room was comfortable and clean. I note your comments on restaurant decor which i shall share with the owners. I also note your comments on the leisure club pool and spa bath and will take these up with the lesiure club team. I hope that you will consider returning to us when you are next in the area.

My brother who has limited mobility recently visited the pool after purchasing a group on the staff were absolutely amazing with him. They allowed him to use the staff changing rooms as they were closer. They swapped the treatment rooms so they were nearer and made him feel so relaxed and welcomed. Well done guys not enough places show your consideration thank you.

abN9543KL, General Manager at The Olde Barn Hotel, responded to this review
Thank you for taking the time to share your experience at the hotel. I am very pleased that our leisure club staff provided a high level of customer service that made your family time with us relaxing and enjoyable. I shall pass your kind words to the team. Hopefully we can welcome you back for another visit in the near future

We thoroughly enjoyed our visit yet again to The Olde Barn where we have enjoyed many Mr Bridge weekends. We were greeted warmly on reception by Gwen who remembered us from previous visits. We had been upgraded to Executive rooms, which was a nice loyalty touch. Yes, the hotel could do with some financial investment in parts, but it was warm, friendly and very comfortable. The food in the restaurant was very good, with the sea bass excellent! All staff were most accommodating, helpful and friendly - special mention goes to Gwen and to Charlie and the lady cleaning our rooms. We have been coming here for over ten years and we are looking to book another bridge weekend there in the Autumn. All things considered, I recommend The Olde Barn as superb value for money. We will certainly be back again! Thank you!

abN9543KL, General Manager at The Olde Barn Hotel, responded to this review
Thank you for your feedbcak. I am very pleased you enjoyed your return visit to one of the Mr Bridge weekend events. I am slo pleased that the staff met and exceeded service expectations and will pass your kind comments on to the team. Look forward to welcoming you back later in the year