Elegante, vicino al mare, sarà come una seconda casa.Scegliendo l'Hy Hotel Lytham St. Annes, BW Premier Collection, dove il lusso e l'eccellente servizio di un hotel a 5 stelle incontrano tutti i comfort e il calore di casa, non dovrai rinunciare a nulla. I nostri appartamenti con servizio di ristorazione self-service ti offrono la libertà di fare una pausa in base ai tuoi ritmi, consentendoti comunque di sfruttare al meglio le strutture per il tempo libero, tra cui una piscina al coperto, un centro fitness e sale per trattamenti di bellezza.Situato nell'affascinante città costiera di Lytham St Annes, l'hotel si trova ai margini degli idilliaci Ashton Gardens del resort, dove è possibile passeggiare tra le bellissime fioriture, giocare a bocce o mangiare un boccone nella Pavilion Tea Room. Ci troviamo anche vicino al lungomare, con la sua spiaggia, il molo e i divertimenti per tutta la famiglia, dal minigolf al parco acquatico, ai parchi divertimenti e al cinema Island. Il campo da golf di fama mondiale al Royal Lytham & St Annes Golf Club si trova a un chilometro e mezzo circa dall'hotel.I nostri 35 appartamenti di lusso, splendidamente arredati, dispongono di tutto ciò di cui hai bisogno per sentirti come a casa. Scegli tra una sontuosa camera con letto king size, matrimoniale o due letti singoli, box doccia a pioggia e articoli da toeletta di lusso. Tutti gli appartamenti sono dotati di zona soggiorno open space con divano letto, angolo cottura completamente attrezzato e tavolo da pranzo con sedie. Offriamo un servizio di pulizia della camera giornaliero e il nostro team di concierge è aperto 24 ore su 24 e offre un servizio personalizzato tutto il giorno. Ci sono anche giochi in camera per tenere occupati i bambini epotrai persino ordinare la spesa da casa.Il divano letto è disponibile su richiesta, con supplemento di £25,00 a notte.
BW Premier Collection
We stayed in an apartment which was nicely furnished and decorated, though a little grubby in places. The bed was too firm for me but my partner had no issues with it. The complimentary coffee in reception was a nice touch, however, it would have been nice to have more tea/coffee in the apartment as only 2 sachets of instant coffee seemed a bit of a let down. We booked to use the pool on three consecutive days. The booking process means that you have a private changing room and shower area and only share the pool areas with one other booking who use the second changing rooms. The booking is for an hour and this includes your shower/changing time. This process needs to be made clearer as a random guest used our changing room and the pool when we and another booking were already in. The jacuzzi was out of use for 2 of our visits which was disappointing and the pool side shower was out of use on all 3 occasions. The staff were all friendly and the hotel itself is in a great location.
We are currently staying here. The staff seem lovely. My main complaint is the heat in the rooms. The air conditioning isn't working and we have been told someone will look at it today but we go tomorrow. The window is an old style opening but because we have you young children with us we can't open it for safety reasons. The Apartment isn't child friendly with the front door to the apartment being really easy to open for toddlers. The apartment has very limited storage especially in the kitchen. The pool is lovely however the jacuzzi wasn't available to use and the sauna and steam room didn't appear to be working either. The Starbucks coffee station is really good and free sweets for the kids. Due to the heat in the rooms and the complete lack of storage I wouldn't stay here again for the price we paid I thought it was too expensive for what we got.
Booked a 1 bedroom cosy apartment & was given a 2 bedroom apartment in Block 3 (Room 312). Top floor facing Ashton Gardens. Lift was out of order all weekend so had to climb 3 floors (we are over 65 years old). Room/lounge was spacious. Bathroom large & fluffy towels supplied changed daily. Double bedroom had adequate clothes hangers, bedside tables & dressing table with mirror. Didnt use bunk bed room. Kitchen had fridge, cooker, hob & microwave. Kettle, toaster & cupboards had plates, bowls, cup, glasses & lots of cooking utencils. There is a washing machine, iron & ironing board. TV's in bedrooms & lounge. Breakfast is "grab & go" and is excellant value. Went down in morning & took back to room. Free Wi-Fi & parking (although car park very busy & some had to park in street). Didnt use the gym, pool or spa. Hotel very cental for beach, supermarkets, local park & bus stop. Only negative we had was the lift not working & having to climb 3 flights of stairs. A information sheet about what time breakfast is would help. Had to ask staff for info. Was given key card for room but had to go back to reception to get it re-activated! No brush/pan or hoover in room.
I booked this hotel as it we have stayed before. Before booking through Booking.Com I phoned as its always best to book direct. I spoke to a very helpful individual and the rate I was quoted was better than theirs direct. I requested a specific room (the one we had previously stayed in..... Confirmed! The evening before we arrived, we got an email from the hotel informing us that that the room rate was for two bed and that rate did not cover that room. However, they would provide another room ( One double bed room, one room with a a single bed and a sofa bed in the living room ) result. All good. At reception after 3 attempts to get the card right we entered a room with a double bed and a pulldown sofa. On returning to reception an asking why we did not get the room we were promised in the email, we were told it was 'given to someone else' WHY??? 'Don't Know!!!!' Can we get another room as this one is too small (family of 4) ? No we are fully booked and everyone has checked in!!! There is still 3 people in the queue behind me?? Eh No. We cannot stay in this room for two night so we are leaving!!!! WOW ! Never have I been treated so badly at reception (and I have stayed in many places). Please deliver what you promise you customers and at least try to offer a suitable alternative. We did ask to speak to a Manager - On Holiday!!!! Great start to ours HY Hotel. I am happy to discuss further if you want to contact me you have my details.
Just checked into the HY. Great first impression, extremely friendly and polite lady on reception. She explained about free star bucks and sweets in reception, what more could you want?! Very nice greeting for our little dog too! Walked to the room, couldn't believe he nice it is!!! Two rooms, fully furnished with couch and table, full kitchen, amazing shower! Bed looks comfy hopefully it won't let us down! So do happy and amazing price, 100% will be coming back with friends or family!
We stayed here for our once a year holiday and we will be back next year!! The sweet table was an absolute treat and the pool when we used it was lovely and quiet and we really appreciated the bookings for it as this made it more enjoyable knowing only a certain amount of people were in there. Eeverybody on reception that we met were great and couldn't do enough for you, anything we needed they sorted out straight away. Millie and Amy were always smiling and friendly , were absolute stars and made our stay extra enjoyable. We even met amys dog who the kids adored. We love that all iof the apartments are dog friendly and we will be bringing ours next time! Thank you so mcuh for a lovely holiday!!
We had a fabulous 1 night stay with our dog. Ok , this isn't luxury hotel but neither is the price . We found Hy hotel to be excellent value and perfect when you have a four legged friend with you . The room layout is ideal , with separate kitchen / lounge area , all well appointed. The pool/ spa is amazing and you book your own session so we had the place to ourselves . There is free unlimited Starbucks coffee and they even put a bottle of prosecco in our room. The continental breakfast was a bit limited , but overall I was super impressed with this place and will definitely be back.
Booked Hy Hotel last minute for myself and my partner for the kite festival. We got a lovely courtesy phone call the night before to see if we needed anything for our stay. I asked for an extra towel for my long hair and if possible, a sea view. When we got to the hotel, we got an upgrade so we could see the kites flying from the top floor of our room. The towel was there too. The apartment was super, clean, large and warm. Lovely little bottles of shower gel, shampoo and conditioner and a boxed new bar of soap. The hotel was close to the beach and restaurants and a Tesco express. We had a super chinese/Thai meal just round the corner. We booked a swim , the po sauna , steam room and Jacuzzi was immaculate, we really loved our swim. Would have happily stayed there longer, shame we only had one night before back to work. The staff were lovely, and we will be booking again to go back.
Maxine and the girls are amazing, they make you feel at home and cant do anything more for you.My little boy loves it here 5stars would recommend to everyone wanting to take there family for a lovely experience Hollie
Staff are amazing ,treat you like family and nothing too much bigger. Had a few issues with room and booking but all resolved by the staff. Pool was lovely and available whenever we wanted to use it. Booking only needed if you wanted a changing room. Air con going into rooms now which is needed but they provided fans .
Booked a double room apartment here, as visiting family with our dog and wanted to see the area. Parking was very limited, although check in was easy. Very little information was given on check in, regarding breakfast and the pool booking system. No phone in room. Ladder permanently placed outside kitchen window and curtains did not close properly. Wi-Fi is hot and miss, so smart tv is the same. Very basic room, nothing deluxe really and needs decorating. Sofa bed very uncomfortable and old. Room above extremely noisy (not hosts fault granted). Shower hot and cold. Not worth the £450 paid for 2 nights.
On Arrival we were greeted by the team and pur room sorted quickly and efficiently, all information about the hotel was shared and clear. Everytime i took advantaged of the free starbucks (which was often) there was always a friend face and an effort to ask how we were. We have 2 young children and every effort was made to accommodate us as a family. The staff made our children very comfortable and even humoured by them on occasions. The hotel is in a great location and very much worth the visit.
What a hotel best place I've ever stayed. Close to everything. Staff are lovley. You need to book to use the pool. Thinking of staying again but for longer. Also great for families. Good sized carpark.
We stayed for a couple of nights and had a great time the apartments were lively with everything you need. The pool was great but most importantly maxine and the staff were so friendly and helpful it made our stay so much easier and better than we could have hoped for. Oh and we loved the sweet trolley.
Had another enjoyable stay at Hi Hotel. The rooms were comfortable, modern and clean. Continental breakfast was fab. The pool was lovely and changing rooms warm. Staff were so helpful and pleasant nothing was to much trouble
A great stay at HY Hotel, room was lovely and spacious we took both our daughters and both took a friend. We also took our little dog who had a great time too. Complimentary Starbucks and pick and mix went down well with the kids and the pool and spa was stunning. We will definitely be going back.
This hotel was a lovely find for our first visit to St Annes. The apartment was perfect for our family of 4 with all mod-cons apart from Air Conditioning, and as we were there during a heat wave we were surprised that the towel radiator was on full whack and the shower thermostat did not work properly so was extremely hot. Fans were in the rooms but Air Conditioning was severely missed in this 5 star establishment. Reception were very quick to get someone to turn the boiler down so we could have a cooler shower, their customer service was top notch and apparently they are awaiting a delivery of new showers. The Hy Hotel boasts a great location for shopping, the beach and Ashton Gardens are right opposite! We did not indulge in the breakfast option as we prefer a hot breakfast but with Aldi across the road and a full kitchen we were able to cook our own once we had figured out how to utilise the hob. We really appreciated the unlimited coffee on offer in the reception and the pool/jacuzzi was lovely, although you must book them in advance. All in all, we liked this place a lot and would return but maybe not during a heat wave ... the staff were all really pleasant and helpful though.
Booked last minute tickets for Lytham Festival and booked a room here. Day before arrival we received phone call asking if we needed assistance or recommendations in booking dinner, taxis etc. very impressed. All the staff we met were super friendly and helpful. Our room turned out to be a mini suite and was absolutely lovely. Strongly recommended
We stayed at this property in September 2021 for 3 days 2 nights. It's a short drive to Blackpool but in a nice enough location to be away from the hustle and bustle. Lytham St Anne's is lovely for beach walks, traditional arcades and access to food, drink and seaside attractions. I felt Lytham St Anne's was better suited for families with smaller children. The apart hotel was lovely and clean and we had a speedy check in. We were then shown by the host to our apartment. It had a really modern, classical feel to it and smelt lovely. We had two bedrooms and a kitchen/living area overlooking the park. The bathroom was clean and spacious and good access to the shower. Modern and clean again. A plus point especially when holidaying with a small child was the beverage machine and access to fridges. We did use the drinks machine but on a couple of occasions it kept breaking down and you would get a weird concoction of water and some drinks mixture. That was a shame and I think the accommodation overall was tasked with this problem throughout our stay. Breakfast on a morning was a help yourself basis and there was the option of some cereals, yoghurts and some pastries. It was not exhaustive and mainly continental. It would have been nice to see a few more options especially if it is setting guests up for the day. The other gripe was parking could be difficult. Dependent on what time of day you were trying to get parked. There is limited amounts of spaces and it can get chaotic. Overall we had an enjoyable stay and would probably stay again if in the area.
Nice pool and sauna, steam room does not fully function, nice rooms, walking distance to beach, shops, good parking Maxine good customer service Breakfast basic and takeaway but everything really clean and staff attentive
A wonderful new hotel concept Very impressed with all the facilities in the apartment Much more space and amenities than a usual hotel Only stayed one night for festival but will definitely be returning for longer Front of house staff exceptional , friendly and helpful Recommend to anyone
As you can see from previous reviews this is a "marmite" apartment Hotel. You either love it or hate it. We veered towards the latter. The apartment was on the 3rd floor with 5 sets of narrow stairs with no lift! The stair carpet was filthy and the apartment had distincly odd smell. The apartment was also dark and minimalist with very limited drawer storage. The water in the shower and kitchen veered between warmish and cool. There was also signs of mould in the shower. The " pick and mix" breakfast bar is a farce. Come down 5 flights collect cereals and breads. Make your own beverage then trail back outside, climb 5 flights to sit in your apartment for breakfast! The coffee is Starbucks which does not suit 50% of the nation being so bitter. If you like a proper breakfast with orange juice and a waiter service usually associated with this price point, go elsewhere. On the upside the staff were very friendly and helpful. Finally, don't buy wine at £20 from hotel fridge as you can get the same quality at ALDI just across the road.
Very clean hotel with very accommodating and lovely front of house staff. The pool, jacuzzi and sauna are great. Gym airy with good equipment. Nice self contained apartments. Really good sized parking bays would definitely recommend and we would stay here again
Beautiful hotel , tastefully decorated and very clean Our rooms had a lovely view over the park.. The staff are welcoming and do their best to ensure your stay is comfortable. Fluffy towels , access to the lovely pool and spa area , comfortable beds and complimentary breakfast including Starbucks coffee ... what more could anyone want. I would definitely recommend
We received such a warm and friendly welcome from Mike on the front desk. He kindly brought coffees over to us and made a fuss of our little dog. The fact this hotel is dog friendly makes life so much easier. The self contained apartments are modern & contemporary. The bedroom was a little on the small side but we were only staying one night so it was fine for us. Breakfast was grab and go; yoghurt pot and pain au chocolate. It's a boutique hotel at the end of the day and for me, it was the staff here that made our stay so memorable. Everyone we encountered was so friendly. Mike in particular stood out, he is genuinely passionate about offering top customer service and cares about guests. Although we didn't get to use the pool, it looked amazing.
I booked this aparthotel because it advertised 5 star luxury apartments, Well they should be taken to task by trading standards ! The apartment was poor , paintwork and doors and curtains dark brown so it made the whole place very dark , it had no wardrobes , no dressing table and no mirrors anywhere near sockets , so no way to dry your hair The kitchen equipment was one pan with the non stick coating peeling off ! There were tea bags but no milk, coffee or sugar , milk was £1 to buy at reception We booked room and breakfast , which turned out to be a bag of bread and some cornflakes which you collected from reception and took to your room ! No juice or fruit or anything The room was unbelievably hot , we opened all the windows and found a fan in the linen cupboard, the first night there was a ‘wet dog' smell in there as well, there was no air conditioning or means to regulate the temperature And it was so noisy with dogs barking and people shouting and banging doors , It was probably one of the worse hotels I have ever stayed in , we asked to use the pool but it seemed that there was only one slot over the two days and that was at 8 pm !!! At over £390 for two nights I do feel well and truly ‘ripped off ‘ I did raise the issues at reception but to no avail I would recommend you avoid this place , there are far better ones in the area
This hotel is just perfect. We stayed here with family and each had a two room apartment, which was really generously sized, beautifully decorated and well equipped. After a walk along the beach, only 5 mins from the hotel we used the pool, steam room and sauna (for free) for some R&R. The new bar area is nice for a drink before heading out on the evening, staff really friendly and chatty. As we booked direct we had complimentary breakfast, it was only a continental but plenty to choose from including Starbucks coffee - a really nice touch. Really good location, great facilities and good value for money
Had a lovely stay. Lovely apartment, pool was amazing. All the staff was lovely, especially Becci on reception who is brilliant, nothing was too much. Apartment has all the mod cons from home. Will definitely be staying again. Patricia Harrison
Where to start. Well I turned up for 2 weeks of work and visit family at an Airbnb I'd booked along the road from here. Got there and it was a con; seems the owner did rent the apartments managed by HyHotel but she'd sold the property sometime ago. I popped along to the HyHotel to see if they could explain/help. What they did was totally rescue me. They matched the cost of the Airbnb and gave me a lovely 1 bed apartment. OK so I had to claim back my lost money from Airbnb but it was not their problem that the owner had sold up and not removed their advert on Airbnb. The young girl on reception, Becky, was great, immediately called her manager, Maxine and between them made what was a stressful disaster in to a "hail Mary" moment. All of the staff have been beyond great, nothing is a problem for them to assist with. The gym is what you need and the pool and jacuzzi are fabulous just the right treat after a stressful work day. I have been able to mix working, in a quite and private location, with everything I needed, to going out and about with family. Its actually been really lovely to take my laptop and work in Ashton Gardens. There are far too many pluses for this place and it's staff. I'd definitely recommend it and hope to return next year.
2nd time we have stayed at the hotel. Staff very helpful and friendly throughout the stay. The apartment was clean and well equipped. Due to the weather apartment was very warm but fan provided helped keep it cool. Plenty of shops nearby. Thank you
We've just had a short stay at the Hy, it's ideally located for everything in St Anne's and convenient for Blackpool too. The hotel itself has some great features, there's a gym and the pool was fantastic, the kids loved that and the hot tub was lovely too. Breakfast was grab and go, nice croissants, jams, cereals and unlimited sweets, free juice and Starbucks drinks was a really nice touch. The apartment itself was nice, good size bedroom with ensuite, comfortable sofa bed, decent shower (although a little low for my tall family to fit under properly and it was fixed so could not adjust the height). However a big negative for us was the insanely hot temp of all the rooms. No idea why it was so hot in there as the weather wasn't warm at all while we were there and the radiators weren't on. There was 1 fan provided but it was just too uncomfortable to sleep very well. I imagine in the summer or heatwaves it would be totally unbearable. For that reason we would not stay here again which is a shame as everything else is great.
Hotel was lovely, with gorgeous interior design. Free Prosecco and unlimited coffee was an immediate hook for me. Room was lovely, but smelt of drains the whole time. The room next door was smoking and the entire downstairs smelt of cigarettes (not impressed). Lack of dairy free options for breakfast, but hey ho. Staff were amazing and the spa treatments were wonderful. The hotel is also a little noisy and gets hot (no aircon). Thank you for the stay
This hotel is fab, clean apartment very spacious all that you need for a self catering stay. Lovely warm and approachable staff. Pool, spa and gym very modern treatments can be booked. We were upgraded for our stay which was much appreciated.
my husband and I booked this aparthotel for a ‘mini moon', on the day I booked I phoned the hotel to ask a question. I phoned twice, the phone was answered and hung up.. phoned once more and was abruptly met with “il phone back in 3 min” and hung up on. Rude! The woman phoned back and I told her the way she spoke to me was rude, to be told “not being funny but you kept phoning and I was busy” if you are busy don't answer!! I told her I was phoning to ask a question because I'd just booked this for our ‘honeymoon' to which she started profusely apologising. Too little too late! I did not stay here and thank god I didn't. Being rude lost this hotel £420.
What a fabulous stay. Family plus dog. Our half term break ended fabulously with a relaxing stay at Hy Hotel. The furnishings and facilities are second to none. Immaculate and stylish, superb gym facilities along with a fabulous pool, sauna and steam room (book prior to your stay to avoid disappointment). An excellent location, we combined our stay with a day at the beach huts and a wonderful Greek meal in Lytham. The staff are lovely and can't do enough for you. Starbucks and croissants for breakfast, everything you need to make your stay perfect is provided, we will definitely return! Thank you.
We stayed as a large group of 8: 2 families coming together for a reunion holiday. What an amazing place this is. Too many positives to list but here are a few that made this a perfect find. Free parking. Perfect location with a stunning park opposite. Swimming pool. Starbucks coffee machine. Beautiful decor and furniture. Wonderfully attentive staff. Pet friendly. Great gym equipment. The local area has plenty of lovely restaurants and shops. Also just outside of the hustle and bustle of busy Blackpool. The staff were so lovely and couldn't have done any more to help. This really felt like a luxury holiday. Thank you Hy Hotel. There are minimal negatives but worth mentioning that the apartment was so hot. We had fans and the heating was off but the building as a whole is very warm.
Had a wonderful stay. Staff helpfu and welcoming. Lovely touch with free Starbucks drinks, fruit shoots, sweets and water which kept,everyone happy. The location is wonderful opposite lovely park with great play area. Near town centre, great farmers market on Sunday. Breakfast was continental and sufficient with yoghurts, cereals and pastries. The 3 bed apartment we were in was on the whole lovely. The swimming pool was loved by the kids and my son enjoyed the well equipped gym. However, if I am being honest, there were some issues. However if these were addressed it would make me award another star making it a five star hotel for an all round facility. The flat was very hot even tho cool outside so I assume because on 2nd floor however fans were provided on request so can't hold this against hotel (room 104). Also, the sofa bed was not comfortable at all to sit on and with a family of four it would be nice to have at least one further armchair or footstool as a seat as this made watching to or just relaxing not as pleasant as it should have been. Also the main bedroom with en-suite, never had a working to despite the repairman getting it to work when I advised them, it didn't last more than few minutes! The dining chairs were also of an incorrecT height for the table and incredibly uncomfortable. I felt this really let down what was otherwise a nicely decorated apartment. The beds were very comfy and with the en-suite the two shower rooms were very welcomed. Finally on the slightlynegative side, there weren't any saucepans in the kitchen and I had to ask for some, nor were there any condiments. If it is self catering as it is, these things should be provided, and the room should be checked to ensure they were there (apparently saucepans are in the itinerary but no one checked that they were missing!). Despite these niggles we all loved the freedom of the apartment, the fact our dog was welcomed and the hotel as a whole, and we would definately stay again and in fact are hoping to book again soon!
Overnight stay here. From the beginning at check in everyone extremely friendly & helpful. We were offered a Starbucks coffee on arrival by Mike. The apartment was very good ,comfortable bed & pillows , great shower . Great size kitchen area with all utensils required+ washing machine. Every room seemed to have a tv (3). Everywhere was immaculately clean. The pool area was tremendous with a sauna , steam and Jacuzzi. There is a bus stop outside for venturing into Lytham or Blackpool plus a pub M&S and Aldi nearby. Breakfast is a grab and go variety cereal's milk yogurt and brioche fruit. Special mention to Mike for some hilarious football stories which I will use on days out with my mates.. We would definitely stay here again.
Our family of 3 plus our dog stayed here, for the first time, for 2 nights. It is ideal for a short break and also close to shops, restaurants and the beach. It was a 2 bed apartment, with a lovely sitting area and stylishly furnished throughout. We would definitely stay again. However, the single bedroom was small with nowhere to hang clothes and no drawers but fine for our 13 year old. The double bedroom was lovely, spacious, extremely comfortable bed, and we had 2 good nights sleep, but again no drawers, although there is space for some. Not a major problem for a 2 night stay but might be difficult if we stayed longer. While the kitchen was lovely, we didn't think we would have been able to cook a meal but warming up pizza etc was fine and it was all that we wanted for the first night. There was a washing machine but no dishwasher and there was no area to drain and place things after they had been washed but we managed to improvise. Dishwasher would be preferable to washing machine as it seems to be a short stay place so unlikely to have to wash clothes. Friendly staff and the availability of Starbucks is a nice touch. Overall, we would stay again now that we are aware of what is available in terms of using the kitchen facilities etc as it is ideally placed and reasonable value for money although if the rates went up it would put us off.
Just returned from 1 night stay with our family. Fabulous stay. Apartment clean, warm and well equipped. Staff friendly and helpful. Pool clean and fab having it to ourselves. Great position near the shops and the beach. We have booked again for the summer
We were only staying 1 night but was so impressed that Maxine rang us the day before to check if we had any questions. I explained we were bringing our puppy and were slightly worried about how she would cope in a hotel etc. Maxine put us in the most perfect room and couldn't do enough to make sure we were all comfortable and had a really great stay. Such excellent customer service throughout. The pool was lovely and my son had such a good time and our puppy too!! The hotel itself is so lovely - such beautiful Victorian features yet modern decor. The complementary starbucks and treats are a great feature and we cant wait to come back again soon! Thank you to Maxine and the team at Hy, we really enjoyed our stay
Our 3rd visit, max on reception is amazing, she always gives us the best welcome! The rooms are 5* everything you could need, and more! The treatments on offer are amazing also, the pool is lovely and clean! Everything that is on offer is amazing, they think of everything! Down to washing up liquid provided, washing machine comes in handy too!
Can't recommend this place enough. It was the first time we'd stayed somewhere with our 5 month old baby and it was just perfect. The staff were so helpful, friendly and accommodating- they couldn't do enough to help. We had a travel cot and high chair on request. Loads of space. A modern kitchen and comfy beds. Perhaps a bath would have been handy but we brought our own baby bath anyway. It's across the road from an Aldi and M&S which made staying in with a baby very easy. We used the pool everyday and had it to ourselves every time. We loved that the beach was a 5 minute stroll too. Thanks so much Hy, we just wish there were more of these hotels around the country!
This is hands down the best hotel we have stayed in for the price. The room is finished to such a high standard! Even has integrated dishwasher, microwave and washing machine! Things you really don't expect in a hotel stay. We were greeted by such welcoming and friendly staff. And even given a free Bottle of Prosecco. They really couldn't do enough for us. We enjoyed time in the swimming pool which was stunning and we had it all to ourselves! The bed was very comfortable and the room warm enough but not too hot. 2 tvs one in the bedroom and one in the living area which lots of channels. It is in perfect walking location to all amenities. The standard of this hotel is so high it felt like such a luxury. It's not often we return to hotels as we like to try out different ones but this is one we would love to return to! Thank you so much for such a lovely stay.
Booked a 2 night stay here with our dog & was looking forward to it as it was apartment rather than a hotel. We wanted to chill on an evening & watch Netflix etc & get food in so the apartment concept was perfect. The apartments are lovely & good quality furnishings etc. & staff on check in & check out were lovely. The free Starbucks really appreciated. However, in block 4 our ground floor apartment was a little rough round the edges. Needs a bit if TLC to restore. We had a number of issues that really disturbed our sleep & we had to turn the electric off in the night to quieten the buzz & we also had signal issues meant the TV in living room was poor. The final straw was the light switch cover falling off and into our dogs bed. We spoke to reception & were offered a move to an upgraded 2 bedroom apartment but concluded to check out as this wouldn't be available until later in the day. The response & customer service was excellent & notes taken for maintenance of the things to fix so despite these issues I'd happily return and a refund was processed quickly for our second nights unused stay. So whilst my stay experience might not have lived up to expectations the customer service and attitude certainly did. I think it's a great place overall we were just unlucky with room allocation on this occasion.
My friends & I 1 spent one night at the Hy hotel & it was superb. We arrived slightly early, received a lovely welcome with coffee whilst they check if our room was ready, which it was. We were shown to our room which had been decorated with banners, balloons, bunting & even a cake!! Outstanding! The apartment was spotless, roomy & very comfortable. The leisure facilities were great, very relaxing, we had it pretty much to ourselves too. We will definitely stay again & recommend to friends & family.
Great place to chill out in an aparthotel with a swimming pool, sauna, steam room and jacuzzi. Ideal for a family to stay with full kitchen facilities to eat in and relax. Maxine was amazing and super helpful. Great to have the Starbucks machine in reception and cold drinks for the children. Highly recommended and will return soon.
Such friendly staff, amazing clean rooms and great location! Greeted by a lovely lady who offered us Starbucks coffee on arrival, swift check in and took us to our apartment. Definitely will be returning, thank you!
Really good apartment, good size and good location, pool area and gym were really good and the free Starbucks and water was a great touch. Lady on Reception was really helpful but I think she was a bit overrun with requests. We had to ask several times for new towels and ended up getting them ourselves eventually. Maybe a few more staff are needed to keep on top of things as she was run off her feet. Could do with a drainer for dishes after they've been washed and a bit more cutlery would be good. But overall was good
This hotel is by far the best hotel/apart hotel I've ever stayed at. It's luxurious, family friendly, stunning, HUGE apartments , clean. We even got a free bottle of prosecco! The price is insanely good for the value you get. I have never had such amazing service anywhere. The pool is so warm and clean, spa area amazing! The staff are kind, welcoming and helpful. I would genuinely live here. I'm going to now be staying here every single year. Thank you SO SO SO SO much.
Great family time in a lovely setting. Decor was lovely with lots of lovely touches eg. Complimentary Starbucks, water and sweets. Although there was no hot breakfast available there was a continental breakfast included in the stay. Dogs are also allowed which really made the visit perfect.
We stayed here for two nights with our 6-month-old spaniel. Everything was lovely from the facilities to the ladies at reception. A great place to stay if you're looking for something upmarket but not too expensive and has the perks of free Starbucks. The service is polite and the seaside location is perfect.
Joined the Hy gym just before lockdown and although I've used swimming facilities with no problem over 2 years, I haven't yet used the gym. Booked induction for with reception today and it was all a bit strange. When I arrived the person said they weren't qualified to show me anything, one running machine was broken and the other had a little boy using it.. the person then suggested another guest, a man who was there, could show me the equipment. When I said that I wasn't keen on that and was finding this a bit strange as I'd booked a gym induction he said it wasn't a commercial gym like JD. I said I've been paying a membership for over 2 years so it is commercial to me .. he said I was being pedantic and I should cancel if I'm not happy. Also he told me I was contacted during lockdown to explain the gym was no longer commercial, I said I wasn't contacted and again he said I could cancel my membership if I want. All of this was delivered with weird attitude, as though he just didn't want me there. I said that I was a finding the conversation a bit strange, as I'd turned up expecting an induction, he offered an insincere apology and again said he would be happy to cancel my membership if if I didn't like it! So I went home with no induction, I couldn't use the gym as someone booked in and feeling a bit upset! Very odd for a service driven business…
A couple of nights at the Hy as we were in Lytham shopping. The hy has a spa and you can order treatments. Very close to the shops, supermarkets, pubs, cafes, restaurants and a park. The promenade is a 5 minute walk. The apartment was very well maintained. It was clean and the decor was modern with everything you need to spend a couple of nights away from home. Starbucks coffee on tap in reception was a nice touch. The furniture, electronics , bedding and towels was of a high standard as was the decoration and attention to detail.
I asked for the bill to be made out to my company for tax purposes, 3 TIMES and yet the bill was still addressed to my name only. I even gave the receptionist a hand written note stating my company address details for invoicing purposes. She took 10 minutes working on the computer while I waited, so I assumed she had put all the relevant details down for my invoice which was to be e-mailed. I am still waiting for the correct invoice details after numerous requests.
I would love to take the opportunity to let you know that our stay was fantastic. The staff were amazing, nothing was to much if we asked for anything or a question.our spa treatments were especially excellent. We will definitely be returning Can't praise this place enough.
Visited for the first time with my wife. We loved the location as it is easy access to everywhere locally. The staff were very helpful and friendly. The room was huge, they are similar to apartments. They have good facilities on site to including a pool. My only complaints were the bed was a little to firm for us and although the shower was very powerful it was only luke warm. I would certainly recommend this place and will stay again.
Thought we had found a real gem until bedtime when the noises from the room above was terrible, don't think the people up there tried to be quite but the sound proof works was non existent, we rang down to reception but we got a message saying they were closed. We had a great day with our grandchildren we all wore out looking forward to a good nights sleep but to no avail. Will not come back . Mores the pity cause it's a nice hotel with a great pool and very modern facilities in a nice place
So after deciding to extend our trip for a extra night, we wondered into the apartments to be greeted by a lovely lady on reception, what a great start to our night away she is lovely and couldn't do enough to accommodate us. I would recommend booking direct. Drinks & sweets for the children unlimited Hot chocolate & lattes The price you pay you won't beat anywhere in St anns. We stayed in a 2 bedroom room, wow there beautiful and spacious, love the attention to detail. All the staff are some of the friendliest we've met, again couldn't do enough to help & make us feel welcome. Pool area nice & clean. We will be returning Thankyou for having us.
Stayed here for one night, lovely friendly staff, hotel really nice apartments dine to a high standard will definitely stay again.central location , staff very knowledgeable advised us where to go.Clean apartments, interior excellent modern contemporary interiors , swimming pool and gym excellent addition, morning breakfast adequate
We stayed as a group. Hotel was clean and the bed comfortable. One of our group had a migraine after we had checked out and were in the spa. They were very understanding and let her use our room to sleep for a couple of hours. Thanks again. We also used the spa and will definitely return. The facial was the best I've ever had.
I stayed in a 2 bedroom apartment which was comfortable but not without its faults. there were no coat hooks or hangers and no space for any storage in the twin bedded room. No lift - I thought this was essential to get a 5 star rating - and the shower door kept falling off. The bedside light was also wonky and would not stay in position. Good value though - £50 a night for an apartment just to myself!
- Booked a King apartment, was given an apartment with a double bed. - Was given option of staying in another 2 bedroom apartment or to be given a partial refund...took the partial refund option, but still chasing it 10 days later. - this place is nowhere near 4/5 star standard, the apartments are 3 star max and all the breakfast items etc are from the Aldi over the road. Avoid at all costs, unless you want to get the wool pulled over your eyes. can see someone else on here has had the same issue, but was fobbed off, but i will go through the small claims court to get money back if neccesary.
We stayed as a family of 4 for 1 night as a night away with the kids in Blackpool (3 year old and 5 month old). We paid £175 which is not a small amount for one night but we did so as we were booking on the basis that it was a spacious 1 bedroom apartment and would cater for our needs. The whole experience was a severe let down for the following reasons: 1) we booked a king room on the assumption we would have king size bed which is what the website stated (our baby sometimes needs to get in bed with us in the night and my wife breastfeeds so the space is needed). We were told that the ‘king room' we booked didn't come with a king size bed - never heard so much rubbish. We complained and were given a £30 refund as compensation as no other rooms available. We weren't bothered about the money but we did want the bed that we booked for the above reasons. 2) there was no heating in the apartment. I called down to reception to query why and was told I wasn't turning the radiators on properly by the radiator valves. I was. Checked the boiler in the boiler cupboard and that was off as no pressure. Managed to get the pressure back up to get the heating on with some messing around. 3) window blinds were all broken. One window I went to close the roller blind in the bedroom and the whole thing just came off the ceiling. Managed to clip back on but was not secure. Living room window blind wouldn't come down at all so my son slept on the sofa bed with no window blind overlooking a main road with all lighting. Luckily we were on top floor so couldn't be overseen but still a lot of light let in 4) room was dirty in parts. Food debris on kitchen floor and the fridge had stale / spilt milk spilt in the door which caused the fridge to stink. 5) sofa in living room was so uncomfortable. After we got in that night from Blackpool and put kids to bed, my wife and I tried to sit with a bottle of wine (btw no bottle opener) but couldn't sit for long as the sofa was so hard and uncomfortable. 6) breakfast is ‘continental' meaning cereals and pastries. Pasties we're low quality, like those multi pack ones you get in the supermarket, not enjoyable. 7) Pool: a really good feature of the hotel and very spacious (pool area and changing rooms) but again let down; No chairs / loungers to sit on if you want to relax there, no toiletries provided in changing area (supposed to be a spa hotel), steam room was all mouldy. What did I like about this hotel? It's a good location basis for Blackpool and surrounding areas. The hotel itself is decorated and furnished beautifully (very modern), but for £175 a night (and supposed to be 4/5 star), I just don't expect the above issues. Wouldn't stay again.
Great hotel for trip into Blackpool 5 minutes walk to train station. Great location in st Anne's all shops n bars on your door step. Park park across the road. Staff where very friendly and room upgrade was nice surprise. Boys loved using the pool after their day in Blackpool. Will definitely use this hotel again on next trip to Blackpool
We arrived to the most warmest welcome from Megan, she told us how breakfast works etc! All info about the pool and the gym! The room we had was so beautiful it exceeded our expectations, spotlessly clean and modern! The kitchen, was bigger than expected and we didn't realise it came with dishwasher and washer dryer! Bonus! The monsoon shower was great! The beds were so comfortable, we had great sleep! We used the gym twice fully equipped and clean, we didn't have time to use the pool but it looked great! We loved it so much we rebooked when we checked out! Thanks guys for a lovely 3 night stay!
Me, my husband and children stopped here for 1 night - we wanted a nice family night away from the hustle and bustle of ‘normal' life. Check-in was very quick and the lady was super friendly and couldn't do enough for us, we went to room with complimentary glasses of fizz and ice cream for the kids. Apartment was really lovely, lacked places to put clothes, coats and shoes but that's my only complaint. Beds were comfy and apartment really clean. We used the pool twice, very limited numbers in the pool which the kids loved - more room to swim/play... all leisure facilities were good quality, towels were provided. Breakfast was a choice of cereal, breads, fruit and yogurts - Starbucks coffee or water - not my thing, but the lids enjoyed it. Overall lovely stay, however with a hefty price tag - still can't decide if it was worth the £309 I paid for the 1 night. It was a last minute book and availability elsewhere was slim, not sure I would pick to pay that much usually.
My friend and I booked a spa. A brilliant experience. The hot stone massage was amazing as was the facial. The staff really friendly and welcoming. Although we did not use the jacuzzi and swimming that day we were allowed to book for another day which we did and it was lovely.
Had a lovely week staying at the HY Hotel. Rooms and facilities are amazing and such friendly staff. Could not have done more for us, nothing was an issue. Booked my next stay while checking out. Would definitely recommend.
Friendly staff. Neat and clean place. Value for money. Great location. . Decent food. Highly recommended. Enough parking space. We stayed with few friends and thoroughly enjoyed. Reception is pen 24 hours
I REALLY REALLY loved this place and I can't thank the owners enough for organising my stay for me. In fact, I loved it SO much... that I've just booked another stay for a couple of weeks time!! In terms of location, it's perfect. The facilities at the hotel were second to none. The bedding and all other accoutrements were perfect and spot on. Very well done to the whole team there!! Cheers, and see you in a few weeks again!!
Great apartment with everything we needed to make our stay comfortable, and some nice extras too. Lovely pool, steam room and hot tub. The staff were friendly and helpful. We will definitely stay here again.
Got parked straight away after a long drive which was a huge relief. Had a walk round locally to pass time as we couldn't check in until 3pm. Came back at 3pm but had to sit and wait until 4pm as there was a delay cleaning it. Then had a key issue so reception had to go find cleaner to let us in. Nice decor but the bunk beds were so creaky and the bedroom had a disgusting sewer smell (apartment 401). Next day we all got up and wanted a shower but it was dangerously hot and wouldn't turn down. Staff were good and new shower part fitted while we went out for day. Breakfast was grab and go in reception which was fine for us. Never used pool/spa so can't comment on this. The bar wasn't available in the hotel but we were happy going out. If you enjoy Chinese then Zen Restaurant in Lytham St Annes is beautiful. Has potential to be a great hotel but a few issues letting it down at the moment.
Really nice decor very clean and staff were friendly. Great location just a five minute walk to the beach. The pool was also lovely, nice and warm and facilities were clean and well maintained. The 24hr coffee machine was really unreliable so maybe be worth taking some instant coffee as a back up for your room
Overall generally satisfied with our hotel stay. Parking is limited although we had no issues and there is plenty of parking on neighbouring streets. Parking -appears limited in most hotels in this area. The hotel room and bathroom are tastefully decorated, although some re decoration is required after a very heavy tourist season. Nice bedding, pillows and comfortable beds. Would recommend ground floor rooms are avoided as I imagine these are impacted by parking vehicles outside of ground floor rooms. The rooms did appear to have a slight odour like some of the other reviews mention, although there were plenty of plug in air fresheners in each room Breakfast was basic but adequate and reasonable for the price-choice of cereals , pastries and yoghurts. The breakfast is probably something we personally would not take up on our next visit- coffee machine kept on breaking and breakfast juice should be considered. Staff were very pleasant and helpful- check in was very efficient. We used the pool whilst we were there, which was clean, as too were the changing rooms. Sauna was out of order. Overall we were more than satisfied with our stay and would probably stay again should prices reduce slightly when the demand for stay-cations reduces following the pandemic.
When we arrived staff not particularly welcoming or helpful. We weren't shown where anything was. Accomodation itself was lovely. Kitchen was well equipped. Room had a smell of drains for the full duration.Beds extremely uncomfortable along with sofa. Leisure facilities were below average. Jacuzzi was cold, sauna out of order and steam room only produced a small amount of steam for around 2 minutes. Final day we nipped out for snacks for the 3 hour journey home and when we came back to the room they were already cleaning it prior to us checking out. Highly disappointing and I would confidently say it is not a 5 star unless these issues above drastically change.
We stayed here for one evening as a family of 4 and the hotel could not be faulted in our opinion .We tried to book another night but Unfortunately they were full. Staff were very helpful and informative. The pool area was clean and well managed, with not too many families in at the same time. The 2 bedroom apartment with en suite was perfect . The grab n go breakfast was fine and plentiful and coffee ice cream and sweets also yoghurt very welcome Loved it we were in main area over reception not sure about other areas but no complaints and when you are booking you need to ensure you book per requirements if you are 4 people ideally you need 2 bedrooms Looking at negative comments I would say it is a fact that booking a one bedroom apartment to facilitate 4 people you cannot expect the same comforts and space. Great location and would be happy to stay again.
We love Lytham St Anns, we have stayed on a few occasions and visited many times. The location of this hotel is very good, close to the local supermarkets and over looks Ashton Gardens, a lovely park with a brilliant cafe in the Pavilion. We choose the Hy Hotel because they allowed dogs and we were planning to holiday with our daughter and her family so needed two apartments. This is apartment accommodation is trying to be a hotel. Our room had been recently modernised, however the staircase up to it was very unsafe as the steps where coming away from the landing, this is an accident waiting to happen! We had booked a room with two double beds but were given a room with one double and a very tiny room with bunk beds, this room was just big enough for the beds. We had one very small hanging space, in the double room and this was all the storage we had, this meant we could not unpack and lived out of our suitcase. This is not what you expect whilst in 5*Hotel and on holiday... There is no dressing space to do makeup or dry your hair. There are no coat hooks or hanging space in the bathroom or hallway. This would be easily rectified by using the lovely hall space for hooks and shoe rack and hooks behind doors. Some drawer space is essential not a luxury! It is not acceptable to sell a bedroom space that is only fit to sleep in. On the whole the kitchen looks lovely but there was no spare cupboard to store our food, we had to use the window ledge for this, there was a dishwasher but it leaked and there is a washing, in our opinion is not needed. We feel they have not got the basics right. Our daughters room was like ours with little storage/ hanging space with no drawers. Her room smelt awful of the drains. The hotel was full so no room change available. We made the best of what it was. The rooms were clean, beds comfortable and shower good. Sadly it did not live up to what advertised. It would not take much for this to be up to standard, just get the basics right! Breakfast if grab and go. In our opinion they would have been better putting a small welcome pack in each room. The starbuck coffee machine was a nice touch but we did question if it was starbucks coffee as it was so bitter. They ran our of hot chocolate, tea and Ice-cream, this was not re stocked during our stay. Staff were often seen stocking up from the local Aldie with food supplies. All that glitters is not gold here. Pool/spa space. The pool was not clean there was hair floating in the bottom of the pool, the floor are was not clean . The Jacuzzie was out of order throughout our stay. Staff are very welcoming and polite but not good at resolving issues. There was also general building work going on whilst we were there, bare this in mind if you are planning on staying.
This hotel promises so much but is a real case of style over substance. The beds are very comfortable and the showers are good, but in almost every other respect the rooms are just not finished. No shelves or hooks or even drawers to put clothes in, no where to hang towels in the bathroom, and incomplete sets of cutlery and crockery in the kitchen. Our room was spotlessly clean, but so dimly lit that if it had been dirty you probably wouldn't have been able to see it, despite it being one of the premium rooms overlooking the car park. The biggest issue for us was lack of basic tea, coffee and milk in the rooms, meaning having to get dressed and walk across the car park to get breakfast from reception each morning (as the hotel is configured across four separate but adjacent buildings with no internal link). The internet password didn't work, so eventually the night porter (who was by far the most personable and helpful member of staff on site) kindly gave us the password for the staff network The worst issue was the appalling state of the pool area - it wasn't cleaned at all for the duration of our stay, hair in the pool and jacuzzi, food on the floor of the sauna and general muck on through out the pool floor area. The changing rooms were disgusting and the dispensers in the showers with shampoo were broken and/or empty, depending which cubicle you chose. The hotel was understaffed with receptionists also cleaning rooms, doing the laundry, and shopping across the road at Aldi to stock the breakfast area (and leaving the trolley they'd wheeled back from the supermarket sat in the reception area). If you're going to spend in excess of £200 a night to stay in Lytham, do yourself a favour and go to The Grand instead - we've stayed there many times will be returning there for future trips.
Great location in the town centre , parking at hotel can be a bit overcrowded . Hotel is very modern but lacked a few things for the money that we paid . No bedroom storage we lived out our suitcase no mirrors in bedroom. Told that rooms wouldn't be cleaned because of covid but restrictions had been lifted , so left to empty our own bins ask for bin bags and clean towels and bedding . Plus side pool n sauna was very good but restricted to times . Overall had a good time but plenty room for improvement for over £200 per night .
Stayed here last year and one day became available, so took the opportunity to getaway. Maxine and Lauren do everything with a hard-working team focused on Housekeeping They could not do enough to make our stay comfortable and loved the grab and go. Help yourself to teas and coffees and chocolates and a grab to go breakfast with yoghurts and fruits. Everything made our stay just perfect, Thank you to the entire team.
Pokey apartment on top floor with no lift. Stifling hot. No ice tray TV did not tune in No wardrobe Advertised as a King Bed but nowhere near... barely a double No shampoo or soap in the pool showers Room blinds did not work Simply not worth the money.
What a great place to stay will definitely return. Lovely rooms, friendly staff and great leisure facilities. Would like to have stayed longer. The location is central to the beach, gardens and shops so you can park the car and walk everywhere.
Recently visited HY hotel for a weekend break. We had an apartment that sleeps 5 and found it really nice. Very spacious, clean, comfortable beds and lovely decor. The staff were very helpful always and the swimming pool, sauna steamroom and hottub were nice to use. Out side of the hotel the area is very nice. There is a park over the road that is very well kept. If you want to walk along the front to the beach it is only 5 mins walk at the most! The only thing i could is that it could be better if there was a bar in the hotel, i think maybe there is normally one but its not open at the moment. overall we all enjoyed our stay
Room 404 was spacious, clean with great facilities. Beds were comfortable. Bathroom spacious. Staff were excellent. Pool was lovely - but book ahead. Location great, opposite a park, close to shops and close to beach.
Very warm and welcoming staff was great definitely would recommend this hotel .Plenty of things to do its around the corner from the beach local shops and town centre.lovely italian just around the corner also a pub few yards down.
Me and my family had a brilliant stay, our apartment was spacious and clean, fresh linen was provided along with lovely little toiletries , The staff were lovely, really made us feel at home, if we needed any help with anything they were more than happy, they recommended different restaurants and where to go. Breakfast was a grab and go option of cereal, fruit, jam, yoghurts, free Starbucks all day! definitely worth trying the Hot Chocolate The location is great, beach around the corner and lovely little shops. The pool was great, you must book to use it, you are provided with towels. my family loved it. Definitely will be staying here again !!! thank you for having us
This is not a 5 star hotel!!! Please don't make the same mistake as us... we did not do enough research on this place. Very small room for my wife and I to share with two children (kids where expected to share very small single bed) with no room to even open suitcase.. NO COOKED BREAKFAST, but serial to take to your rooms. That being said the pool was amazing and a lovely area to stay,Staff friendly enough and if it was just me and my wife it would have been sufficient.
We booked this hotel expecting it to be lovely, so online we booked a one bedroom king apartment for 3 adults. After looking back at the pictures of the room online to what we got I cannot believe your advertising a room that was basically a bed and a kitchen area. On their website it was stated there was a sofa bed, it was literally a sofa no mattress. We were on the ground floor, in area 3. We didn't spend a lot of time in the room as it was 33 degrees heat outside and the room was tiny. But please don't advertise something that should of been a big king room when it wasn't. A king apartment paying £240 a night we expected it to be a king room. If you were busy I'd rather you would just tell us that we haven't got the room we asked for.
So first of all I'm not going to start on a negative but our trip did the hotel is lovely room was perfect and the extra touches were perfect wife loved toiletries and the kids cheered when they opened the sweets but the trip started with us arriving a little early so we tried to speak to the receptionist to leave the car and ask for somewhere nice to eat but she left the desk abruptly to answer her phone and continue to argue outside while having a cigarette leaving us standing around for 10 mins when she finally came back she was ignorant and condescending she stunk of bad hygiene and stale smoke she had tears in her eyes so obviously something wasn't right so we left and went for lunch when we arrived back to check in there was another member of staff but she was excellent very helpful booked us a table for a local restaurant made us feel welcome the next morning the receptionist we first met was back on nothing was any different except she looked worse like she hadn't slept or bathed when my wife asked about breakfast she said help yourself my love and pointed without even making eye contact when We got back to our room the key didn't work so I returned to reception but no one to be seen I waited for 10 mins no sign till a male came and asked if I was ok and he gave me a key he was concerned no one was on reception asking another lady where max was we later found out that the lady is question was the manager and she's even disrespectful and rude to her staff telling a young girl to hurry up and when u get back I have a list of jobs for U shocked is an understatement such a lovely hotel and one bad apple can nearly ruin a lovely family trip
We stayed at Hy Hotel, Lytham St Anne's room 403 as part of our staycation. The website claims it is 5 star luxury and the pics looked amazing, but the reality is very different. We arrived at 3pm for check in and were told our room not ready. The cleaner was standing there and said she had not even begun to clean block four. No apology was offered and we were told it would be at least an hour and they would phone us when ready. It was a heatwave and we had a child and dog with us. All boiling, sweaty and tired after drive from Glasgow. We were just told to go away - no offer to sit anywhere or a drink of water nothing. An hour and a half passed they still hadn't called so we went back to reception. Told our room ready now but when we got inside saw not cleaned. Pubic hairs in sink, dust all over floors, toothpaste and slime all over bathroom. We phoned reception and told it was clean and it was just some grout. We demanded someone came no one did. At half 5 we had to cancel our dinner reservations as still not been able to shower. When cleaner came she offered no apology just got defensive and said it was the last apartment to be cleaned so she forgot to clean it all. Which made no sense. I watched her clean using just a pack of wipes. No mop,disinfectant or proper cleaning. A quick wipe. I had to thoroughly clean floors and shower myself. Rooms are cramped and badly designed. No storage in bedrooms just one small clothes rack in kitchen. We had no iron as advertised, only 2 towels for 3 people, only 1 spoon. No complimentary water or coffee as some seemed to receive. The wifi did not work, parking was a nightmare as public use for gym etc. Outside our room was a building site. Dust everywhere, bin bags, pipes hanging off. It all felt like hotel not yet finished. This is not 5 stars its cheap and terrible service from staff. No ac and no curtains in one room so boiling and hard to sleep.
Enjoyed a great stay. Rooms great. Staff were amazing. Enjoyed all the facilities. Big group of friends. Nothing was too much trouble. Will stay again. Will recommend to family and friends. Great find.
After our holiday was cancelled we decided on a staycation in St Anne's it was lovely the weather was glorious and the aparthotel was fantastic from the moment we arrived we were greeted by friendly accommodating staff the apartment was spotless and well equipped we had the gym pool sauna and steam to ourselves which made the break special can't wait to go back in august think we've found a hidden gem 5 mins from Blackpool and 5 mins from the beautiful Lytham which had some lovely restaurants and bars
We booked this deal in 2020 prior to lockdown. We had to keep cancelling due to lockdown or Lancashire constantly being in Tier 3 last year. Great location for visiting the town and beach. Parking in front of the apartments was at a premium and if you struggled to get a space we were told to watch for people leaving and then grab that space! I suspect it was because people had been using the gym and pool facilities. We had a ground floor apartment which was quite nice except for the rock hard bed settee. Nice kitchen area fully equipped. Very comfortable bed although the bedroom was very small. Modern bathroom with a power shower. We bought the voucher through Travelzoo which gave us 2 nights B and B. Due to restrictions breakfast couldn't be delivered to our room so as other reviewers have said we had to get a grab and go breakfast from Reception. This was extremely limited. Our voucher said it included breads, jams, marmalade. Pastries, cereals, fruit juices , fresh fruit and a Starbucks coffee. Well that certainly wasn't true. Fruit juice was a packet of Capri sun! No bread, jam or butter to be seen. Cereal was limited to Rice Krispies, cornflakes and 2 pots of porridge on the shelf. On the Saturday there were 6 pastries in the basket but on Sunday none at all……probably because the local bakery was closed. The cereals were the smallest boxes ever. The best thing was the Starbucks coffee. Certainly not 5* accommodation but nice to be able to self cater with a supermarket just over the road if you didn't want to eat out every meal. On a negative note we were asked twice to pay for the accommodation despite having prepaid it a year earlier. Clearly their booking system needs updating to ensure guests are not hounded for payments.
I suspect your experience in this hotel will very much depend on the room given and how big your party is. The top floor rooms are under the eaves so fairly cramped and when we stayed were unbearably hot. The road is loud so closing the window only added to this problem. A two bedroom apartment is sold as sleeping 6, but the sofa bed was barely bigger than a single. It is also the only comfortable seat (the other seating is around a dining table) so a maximum of 2 people can sit comfortably at any given time. Not ideal for a relaxing weekend away. The only place to store clothes was a couple of drawers and one small rail in the master bedroom. No storage at all in the second bedroom (no furniture other than a bunk bed in fact). This meant we had clothes everywhere which was not relaxing. We had some additional niggles, eg missing towels/sheets/broken blinds. Staff are lovely and trying their best. Pool area is nice but jacuzzi was not heated and the changing rooms are cramped. Finally, breaksfast is ‘grab and go' which means there is a shelving unit in reception with some variety packs and cheap multipack pastries/juice boxes from the local supermarket. Nowhere to eat this so the only option is to take it back to your room and deal with the washing up etc yourself. We didn't have enough crockery so had to share bowls. There is a supermarket opposite so it would be easier and cheaper to just pick something up from there and take to the park. The rooms are nicely decorated, so for a couple or small family this hotel may be fine, but for us it was disappointing and absolutely not a 5* experience.
Great facilities, clearly money has been spent on the rooms - nice to have a self contained apartment so you have freedom to stay in or go out and eat! Fantastic location close to the beach and lovely park opposite the town centre 5 mins walk with nice bars and restaurants. Swimming pool lovely and gym a bonus . A great break .
We stayed Monday to Friday in a 2 bed apartment. The rooms were very stylish and striking. The beds extremely comfortable with lovely clean, crisp bedding. The rooms were well equipped and very well maintained. We stayed in Room 308..the bay window overlooked the park so the view was lovely. We did originally get put in the eaves, but I asked if there was a roomier apartment, the owner swapped us with no hesitation. The hotel is situated in a great location, 2 minutes to the beach, 2 minutes to the shops, bars and restaurants and only over the road from a lovely park. We didn't manage to park our car initially as the car park was full ( it was bank Holiday Monday) we found on street parking and moved the cars once we saw a space free. My boys used the pool and gym, they really enjoyed both. The booking system was super. Very easy to work. The staff were really helpful and very friendly. The owner couldn't do enough for you. A young lad named Adam was super helpful, very chatty and welcoming. I also found the maintenance guy to be the same too. (Sorry didn't get his name) He was very helpful when there was a problem with the shower, came to fix the problem straight away. I will definitely be returning to stay here in the future.
Hi, just got back from a fantastic stay at the Hy Hotel, we had rooms 304 and 307. On arrival we were lucky to get a car parking space, there is free parking for maybe 30 cars in front of the hotel, which is a bit like gold dust, but the staff are running around trying to sort any parking problems. From what I saw over our 2 day stay the staff are fantastic, a credit to the hotel. I can only comment on our rooms and they were brilliant, 304 was especially nice, ground floor with a bay window overlooking the car park, very light and spacious. We had an hours swimming booked on one day and there was only me and my daughter in there, pool, jacuzzi and sauna, which was totally brilliant. Breakfast is self serve at the reception and was fine, coffee cereal brioche etc. We had a great stay as the weather as brilliant, I can recommend Lytham (Not st annes) just down the road which is a bit posher. Again Hy Hotel Lytham, staff deserve a pat on the back, 10 out of 10.
We returned to this hotel having stayed there just over a year ago when it first opened expecting the same excellent standards we experienced then, particularly given that the hotel has been closed for much of the year due to Covid. Unfortunately this is not the case and standards and service have slipped quite significantly. Ii know that Covid has placed some limitations on hotels and have taken this into account, however the information we received from the hotel lacked key details and the standards in the hotel were not up to what we expected or enjoyed last time. Despite having an apartment that could sleep 6 there were only 2 or 3 of many kitchen items meaning that not everybody could dine together as we had to wash up bowls and cutlery in between. The availability of key cooking equipment to be able to self cater (as is required at the moment as restaurants are closed) was not there with the only utensils being a tin opener, fish slice and a potato masher. I've stayed in a static caravan for a week at the same price as we paid for a night and they were far better equipped. There was no tea and coffee in the room, despite this being listed on the website. We were told this was due to council rules not allowing shared items in the room that others may have touched. Yet bottles of soap and shampoo were in the room that others would have also touched. To expect people who are paying 5 star prices to then purchase tea and coffee from reception is rather unreasonable! We managed to book the swimming pool however this isn't being managed by staff. There is supposed to be a fixed time slot and cleaning in between. This isn't taking place and the previous booking were still in there when we should have been and the changing rooms had clearly not been cleaned with dirt on the floor and dirty towels left on benches. Not acceptable in these times.
Stayed here for 2 nights for a much-needed family staycation. The staff were very friendly. The apartments are top-notch, my wife loved the style of the decor used throughout. We'd love to know where the beds are from, it was the best night's sleep we've had in ages! The only thing I can fault is there aren't any coat hooks for big coats but a very easy fix!
Imagine the disgust at finding this much filth on your finger from the towel rail? And the minty 'dust magnet ' fake plants....get some proper cleaners and proper cleaning products. Dirty. Considering they kept us waiting an hour while the room was being cleaned, this was a joke. Covid regulations completely disregarded
Location excellent, free parking. Minutes from supermarket and town centre. No frills room (209) top floor. Everything you need for the basic stay is there. The sofa was very uncomfortable and the room was very hot even when heating off. Lots of work refurbishing near by apartments so a bit dusty at times but this will resolve itself on completion of the works. Its OK for work but definitely not 5 star!
Hy hotel cancelled our July stay with 5 days notice, because they were overbooked, so we rebooked for August. On arrival found we had been 'upgraded' to a 2 bed apartment on the 3rd floor (lift not working and old narrow staircase). It was in the eaves and excessively hot (no aircon). The lounge was dark and oppressive with low windows, the 2nd bedroom was the same. I returned to reception to say I couldn't stay in there for 3 nights. Reception were very helpful and moved us to a ground floor one bed apartment, which we had originally booked. It was nice, however anybody parking their car or walking past could see directly into the living room. After walking around the town, along the front and having lunch for a number of hours on the second day, we returned to find, to our horror, that the driver's side rear bumper of our car had been badly damaged. We went directly to Reception to report this and Joel joined us to view the car. We all agreed that the damage hadn't been caused by the current car parked next to ours. Joel confirmed that they had CCTV and said he would review the footage. A few hours later he came to advise us that the damage had been caused by a gym member and that he would make contact with him. We spoke again on checking out and were advised they were still trying to contact him and would message us when they did. To cut a very long story short. Following lots of correspondence back and forth, the hotel conveniently couldn't recall who the member was. We then expected the hotel's Public Liability insurance to kick in - which it didn't. Two months later we were sent a picture of their shiny new disclaimer sign, which wasn't there in August. They have insulted our intelligence every step of the way, which I blame on the owners, not Reception, who were as helpful as they could be. What started out as a good Travelzoo deal cost us dearly financially, through no fault of our own. It also caused us great distress (we had only bought the car 2 months previously) and ruined our first 'holiday' in 2020. The two stars awarded are one to Reception and one because the apartment was nice and it was clean.
I almost don't need to write a review as we had almost a carbon copy experience Becky R did further down the reviews. Initially put in room 311 – lift not working, room small, oddly shaped - double bed pushed up against the wall so could only access from one side in a very tight room, strange small waiting room type lounge and no blinds – looking straight over building works and a cherry picker) not particularly inviting and felt very cramped and looked over. moved to room 404 – ground floor, lovely apartment, nice lounge/kitchen, comfy bed absolutely no complaints and really enjoyed our stay – at that point felt on the money for what we paid. Was school holidays but the level of kids shouting and screaming was atrocious - one kid (and we aren't taking babies) was screaming and shouting for over an hour on a off (apparently he didn't want a shower, lots of shouting door slamming etc can't blame the hotel for inconsiderate, self-absorbed parents). However, the lack of sound deadening and soft door closures did seem to make the problem worse. We also didn't get to use the pool (which looked nice) as it was already fully booked for both days of our stay when we arrived (they are doing a 45 min single group reservation process due to Covid) somewhat annoying and worth booking a slot beforehand if you want to use the pool. On the good side – parking very handy and its ideally placed to the centre and staff all very pleasant and helpful and put us in different room no fuss.
These apartments are modern and stylish (no chintz or ratty old florals in sight). Our apartment was clean and warm and the beds were very comfortable. The kitchen was well- equipped and sufficient for a short stay and the supermarkets, pier and town were a few minutes walk. There is also a park across the road. The pool was also lovely and the time-slot booking system meant we had it to ourselves which was great. All in all it was very good value and suited us for a stay with two small children. We would definitely stay here again. Just a couple of things to note: Firstly, it can be a bit noisy (banging doors and people moving around above). This is not unusual for apartments but if you are a light sleeper perhaps ask for rooms on the top floor. Secondly, there's not much storage or hanging space. This isn't a big problem if you're only there for a day or two and we mentioned it to the staff so hopefully this will be rectified.
My husband and I stayed here for a long weekend to allow us to explore the local area and visit local attractions and for that reason the Hy Hotel seemed a good choice. Externally this property looks promising and the location and parking is good although we did awake to find our parking space also doubled as a bin store. Initially we were allocated room 311 and told it was at the top of the property. We soon discovered the lift was out of order but were offered no assistance with our suitcases. On arrival at room 311 we found the blinds broken and cords snapped and so the room was dark and the blinds unable to be used. A broken hook was left with the screws in on the tiny dining table. The “sofa” was so uncomfortable and it felt like you were in a waiting room. The whole place smelled damp and the when lifting the blinds to see what was on the other side you have to question whether this was why it had been broken as we overlooked unfinished apartments and general building rubbish. My husband went to reception and asked if they had any other available rooms. To our surprise they had a large ground floor apartment free which overlooked the park in block 4 which they instantly swapped us into. I am unsure why you would not allocate this from the start and can only assume it was due to our booking being through a Travelzoo deal. The second apartment whilst appearing much better had its own issues but was a vast improvement on the first. There was more space, comfier seating and at least we could shut the curtains and blinds. However this is not five star accommodation. The finish is appalling and the logic behind the interior design confusing and impractical. Why have a mirror adjacent to a dressing table so that you have to sit sideways?! Wall lights that look similar but don't match with different style and colour bulbs. A bathroom shelf that fills with water and doesn't drain. A kitchen with washing up liquid but no cloth to clean with. No tea or coffee. Towels that smell damp and furniture covered in dust. A stench of drains in the bathroom. Tv cables dangling from wall mounted TVs. The biggest annoyance was the doors throughout the building. None are sealed well or have soft close fixtures and so the banging of doors resonates through the building. The droughts blowing under gaps in the door make it very chilly and you can hear literally every word as people walk through the hallway. For all of these reasons we would not stay here again. The staff at the Hy Hotel however are polite and obliging and the pool was lovely. The booking system was great and worked well. The location is good for St Anne's and Blackpool and traffic noise is surprisingly minimal.
Booked with Travelzoo offer: 2 nights for £99. Hotel had only opened a month previously, so they were still ironing out the kinks, but the staff were friendly and eager to please. Stayed in a king room on the ground floor with a “park view” (see photos) room 203. Nicely kitted out, the apartment took a long while to warm up, but got there in the end. Breakfast hamper was generous. Starbucks coffee for breakfast from reception was a nice touch. Aldi is just across the road, and there is a Sainsbury's and M&S Food within short walking distance too. We ate at the nearby Seafarers Restaurant using 2 for 1 Meerkat Meals and it was easily the best fish we've ever eaten in the UK! The Island Cinema is a short walk away and brilliant value for money. The hotel pool, sauna and jacuzzi were great. Didn't use the gym but it looked well equipped. Wonderful walks along the coastline, even in January! Had a pleasant couple of days and nights at the Hy Hotel.
Hotel stay bought on travelzoo, excellent value for money. Booked a king one bedroom apartment and was given a two bed apartment which was a nice surprise providing more space. Property clean, modern, tv in each room and in a great location to the town centre with plenty of walking routes nearby including a park across the road and pier round the corner. The on site spa looked lovely but the pool temperature was too cold therefore closed which was disappointing. A free Starbucks hot drink was a nice touch too. Great for families, groups of friends etc and your dog can go along too!
We booked at the beginning of the week for a half term family night away. Arrived early and was able to check in before the allotted time. First room we were shown didn't have enough beds for all of us. The 2nd room did :-) We stayed in a 2 bed apartment - the communal areas were still ‘work in progress' unfinished, open doors, cement covered hallways. The apartment itself was well thought out, some finishing touches needed but it had all the equipment we needed. We visited the pool - again a great facility. Sauna, steam room, jacuzzi and pool. Great showers too. We were annoyed by the fact that we could have booked on the day for more than half the price (which was more than £100) and for a larger 3 bed apartment. So if you are able to book on the day it makes sense to wait! A good apartment hotel - just needs a few finishing touches.
Booked a family room for 1 night Reception really welcoming and showed us to our room Room was actually a beautiful 2 bedroom apartment, spotless and new with lovely towels and bedding Wi-fi and flat screen TVs - really well appointed Great swimming pool area too Checked out and was nice to see the owner taking time to speak to guests (and get us coffee) get feedback and discuss future plans Would definitely stay here again
Fantastic 2 bed apartment, both bedrooms en-suite. Spotlessly clean. Wonderful comfy bed. Great bed linen and lovely white big fluffy towels. Kitchen has everything expected. Pool, steam room, sauna,hot tub, all spotlessly clean, loved it. Cannot fault anything, Fabulous.
Just had two nights at the HY. We had a 2 bed apartment on the 1st floor with a lovely bay window over looking Ashton Gardens. The apartment was very comfortable, warm and clean with everything you would need for a relaxing stay. Plenty of parking. The pool with steam room and sauna were a real bonus. Continental breakfast was delivered to your room in a basket, with plenty of cereal, croissants, waffles, fruit juice and milk....Plenty! Very pleasant stay
MichaelSGM, Public Relations Manager at HY Hotel, responded to this review
Hy TheBillsSouthport Thank you for your wonderful review of your recent stay with us at Hy. We was so pleased to read how much you like your stay, the views of Ashton Gardens are lovely and we can't wait for the spring when the gardens bloom. It's really cool to know you liked our services, and appreciated our leisure and pool facilities as well the breakfast hampers we provide to our guests rooms. Thanks for the 5 Star review, until next time it's good-b'hy' for now. Have a fab weekend. Regards Michael
This is a newly refurbished hotel, owned by Best Western according to the sign outside. First impressions were positive, a warm welcome and clear directions to our room. We had to go back outside to access the rooms but that was ok. Rooms were warm and well equipped. I don't know if the star ratings are different for apart hotels, they claim a 5 star rating, but I'd say it's more of a 4 star experience, realistically. The leisure facilities were lovely, the only slight inconvenience was having to take your towels down from your room to use the pool. As there were no spare towels in the room, this meant we had to reuse our swimming towels which was a little unhygienic. Location is excellent, a 2 minute walk to the beach, pier and high street. The staff were very friendly and they helped to make our stay an enjoyable and comfortable one. A special mention to Jason who was very helpful. To anyone looking for a nice aparthotel in this area, choose this one, it's got everything you need, in a great location.
MichaelSGM, Public Relations Manager at HY Hotel, responded to this review
Hy Jwadders Thank you for taking the time to write a review of your recent stay with us, we are absolutely bowled over by your very kind comments and thank you - wow 5 stars we really couldn't ask for more than that. Your right we are affiliated with Best Western Premier Collection, and the hotel is privately owned by a local family. We thank you for your suggestions on the towels for the leisure facilities, I am sure this is something we can review in due time, when you stay again and require any refresh of the room facilities we are always more than happy to do so, and our concierge team are 24/7. Finally thank you for your kind words for our team, its the little things that mean everything and recognition is always so nice. Until the next time, it is good-b'hy' for now. Wishing you a lovely weekend ahead. Regards Michael
Fantastic apartment with everything you can think of supplied. The apartment was spotless and very comfortable. The hotel also has a pool and fitness suite. It's handy for the beach and all amenities, a great base for exploring Lytham, St Annes and surrounding areas. Would definitely stay again.
MichaelSGM, Public Relations Manager at HY Hotel, responded to this review
Hy lmck50 Its always great to read when our guests have enjoyed their stay with us, and especially as a new aparthotel its even better to recieve a 5 STAR review, thank you! Really pleased that you liked our location, being just opposite to Ashton Gardens, and only 5 minutes from the beach we are perfect retreat, we really hope we get the chance to say hy again in the future, until then its good-b'hy' for now. Have a great upcoming weekend. Regards Michael
Very stylish aparthotel, will definitely be going back. Great service, And lovely staff. The pool facilities were excellent, pool, jacuzzi, sauna and a steam room. Everything in the apartment was of a very high standard. A lovely stay.
MichaelSGM, Public Relations Manager at HY Hotel, responded to this review
Hy Stavers99, Wow 5 stars we simply can not ask for more than that! It was nice to read how much you appreciated our teams welcome and the facilities we have provided, especially the pool and leisure areas. We really hope to see you return soon, and until then its good-b'hy' for now. Wishing you a relaxed weekend ahead. Regards Michael
Stayed for the weekend with two friends and loved it! The apartment was beautifully decorated and massive and the bed was so comfy. Great location and the spa really topped it off. Thoroughly recommend!
MichaelSGM, Public Relations Manager at HY Hotel, responded to this review
Hy l9866Ultimf Thank you so much for your nice review of our newly opened aparthotel, we was so pleased to read how much you enjoyed your recent break away with friends. It was also nice to see a 5 star review for our décor, and facilities. Great to know you enjoyed the leisure spa areas and that you had a great night sleep - we are gad we got it spot on for you! Until next time, its good-b'hy' for now. Regards Michael
We stayed at HY last weekend and the apartment was perfect. So much bigger than we thought and the decor is amazing! Can't wait to come back soon. Within walking distance of shops and bars. And Starbucks coffee downstairs!
MichaelSGM, Public Relations Manager at HY Hotel, responded to this review
Hy ChrisThrel First of all thank you for choosing Hy Hotel Lytham St Anne's for your recent weekend trip, and thank you for the 5 Star review. We are so pleased that you enjoyed the spaciousness of our apartments, and that you appreciated the decor and design edge of the property. And yes we agree we have a great location - and a Starbucks coffee for breakfast or throughout your stay is always a welcome treat! Very much looking forward to welcoming you back in the near future. Until then it's goodb'hy' for now. Have a great week ahead. Regards Michael Hotel Operations Support Hy Hotels
Such a beautiful place, very friendly staff, great facilities and the decor is beautiful. The apartments are spacious, decorated to a very high standard, lots of lovely features throughout. The location is perfect, very central to St Annes. Highly recommend!
MichaelSGM, Manager at HY Hotel, responded to this review
Hy KatieJT123 Thank you so much for taking the time to write a review of your recent stay with us. And thank you for the 5 Stars! We opened the hotel in the last week of last year, following a lengthy investment to restore the houses to their original Victorian charm, and we are so pleased that you appreciated the modern apartments and original features of the main house. Being just minutes from St Anne's Pier and Beach and opposite Ashton Gardens we too think our location is just perfect. We hope we will have the opportunity to welcome you again in the near future. Until then good-b'hy' for now! Regards Michael Hotel Operations Support Hy Hotels
Just a short stay with family and found it very comfortable, practical and tastefully decorated. Perfectly located as only a really short walk to St Anne's centre, pier and the beach. Only a little suggestion I would make is perhaps hooks on the back of doors to help with storage, other than that had everything you need for a lovely break away.
Traveler45263735071, General Manager at HY Hotel, responded to this review
'Hy' Reyald71 Thank you for taking the time to write a review of your recent stay! You are our very first review. I was very pleased to read that you liked our new aparthotel and the modern décor, and enjoyed our close proximity to the town and beach. Your suggestion for more hooks has been noted and we have added them to all bathrooms and hall entrances. Very much look forward to welcoming you back to Hy Hotel in the future, and if we can be of any help please contact us on firstname.lastname@example.org Kindest Regards Michael General Manager
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