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Best Western Plus Hotel Crown Colony Inn & Suites, Lufkin

4.5/5  - basé sur 318 notations.
3211 S 1st Street, 75901-7341, Lufkin, United States - visualizzare mappa
Best Western Plus Crown Colony Inn & Suites - Facciata dell'albergo Il Best Western Plus Crown Colony Inn & Suites è situato nel centro di Lufkin. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Benvenuto al Best Western Plus® Crown Colony Inn & Suites!Il nostro hotel di Lufkin è situato in posizione ideale lungo l'autostrada 59, a Lufkin, accanto al circolo sportivo Crown Colony e di fronte all'Angelina College. Davanti al nostro hotel gli ospiti troveranno ben quattro ristoranti: Ralph and Kacoo's Seafood Restaurant, Cotton Patch Cafe, McDonalds® e Subway®. Il nostro hotel boutique di Lutfkin è la sistemazione ideale sia per i turisti che per chi è in viaggio per affari. Rinnovato di recente, ora è completamente non fumatori. Offriamo anche accesso Wi-Fi a Internet gratuito, piscina all'aperto con putting green, colazione all'americana gratuita a base di waffle preparati al momento, salsiccia, crostini e pasticcini. Grazie al nostro personale cordiale e alle nostre splendide camere, nel 2012 siamo stati insigniti del premio BEST WESTERN più ambito, il M. K. Premio Guertin nel 2014. Soggiornando nel nostro premiato hotel di Lufkin, potrai contare su una sistemazione e un servizio eccellenti. Lufkin Industries e Temple Inland attirano in questa zona numerosi visitatori, che da noi possono sentirsi ogni volta come a casa. Inoltre, United Pentecostals e Texas Bible College sono a solo una breve distanza in auto dal nostro hotel di Lufkin. Il teatro dell'Angelina College, il centro espositivo di Angelina County, la riserva naturale del lago Sam Rayburn e numerosi negozi e boutique si trovano tutti nelle vicinanze dell'hotel, per cui i nostri ospiti potranno esplorare la zona in tutta comodità. I viaggiatori d'affari che si trovano qui per lavorare presso Brookshire Brothers, Atkinson Candy, Momentive e Motion Industries apprezzano particolarmente il rapporto qualità-prezzo e i confort che offriamo. Grazie a un comodoaccesso al centro di Lufkin e agli impianti di Lufkin Industries, gli ospiti non avranno alcuna difficoltà a raggiungere il luogo di lavoro. Il nostro hotel boutique è un vero gioiello nella città di Lufkin. Siamo orgogliosi del nostro servizio clienti e vantiamo un'atmosfera cordiale e confortevole, un'ottima posizione e splendidi arredi. Le nostre camere sono state rinnovate di recente per offrire confort e design a un livello ancora superiore.

Best Western Plus

Hotel Crown Colony Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 318 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
235
Molto buono
66
Nella media
10
Scarso
4
Pessimo
3
CONSULTARE I PARERI SU
Affari Affari
93
Business Business
72
Da solo Da solo
21
Di coppia Di coppia
34
In coppia In coppia
58
In famiglia In famiglia
128
Viaggio con amici Viaggio con amici
13
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Disappointed"

1
30/10/2018

This is 3rd time I've stayed here for a scrabble game playing weekend with my friend. 1st time ceiling fan wasn't fixed, but maintenance at least looked at it. 2nd year they stopped putting liners in the trash cans & the ceiling fan still wobbled & made noise in the same room a year later. This year, different room on 3rd floor which smelled of mold like the whole floor had been drowned in water & yes another loud wobbling ceiling fan. They gave another party keys to my room, reported a lot of foot traffic at room next to mine which nothing was done about.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you for letting us know. We are very sorry about these issues concerning the smell, ceiling fan noise, and the keys. This disappoints us. We pride ourselves on being the best and we have severely fallen short in your case. I'm going to personally follow up on these issues to ensure that they don't happen again. I hope that you'll give us another opportunity to show you how great our hotel can be. - Zach, Co-Owner and Vice President Helm Hotels Group

"Best Western Plus Lufkin Texas"

3
30/10/2018

I was disappointed with this property. The exterior and interior of the property looks nice but I question the regular maintenance of the rooms. We had problems with our AC unit not working. Maintenance replaced the unit completely the next day but divulged that the unit had problems the week before. Our room had a musty odor. Perhaps it was due to the faulty AC unit but a new unit did not resolve the musty smell with in one day. The front desk person on staff when we were there didn't seem to want to assume much responsibility for helping to room issues. I hope this was a single incident. I would stay again but if quality had not improved, I would not stay a third time.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
I'm very sorry to hear this. To say that we are disappointed that you didn't have anything other than a perfect stay is an understatement. We're going to work hard to get these issues straightened out. We've had a few problems with ACs lately but they are being replaced as quickly as we can get them in. I hope that you do come back and see us so that we can show you that we're serious about our guests' comfort.

"Ran out of hot water"

4
23/10/2018

This was our second stay at this Best Western. We liked it last time and so we stayed there again and planned to make it our regular place when we come to visit family in Lufkin from out of state. The rooms are clean, the pool is nice, and the hot breakfast is good. However, on the morning of checkout, the hot water ran out while one in our family was in the shower. We decided to eat breakfast in hopes that there would be hot water when we returned to the room. I inquired if there was a problem with hot water at the front desk. The lady told me the hotel was full and so it might take a while for the hot water to come through. It was a rehearsed answer, which indicates to me that this is a regular problem at this hotel. Checking regularly, it was about an hour from when the water went cold before it turned warm (not hot) again and we could finish our showers. I'm bummed, because I really liked everything else about this hotel, but a hot shower is a must!

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Hi David, I'm so sorry to hear about your problem with hot water. We are actively trying to figure out why this issue occurred so that it does not happen again. We are a new group who took over this hotel a few months ago and we're still learning about issues that the hotel is facing. Trust me when I say that we will take this issue seriously and will work to resolve it as soon as possible. Thanks for the heads up and for your comments. We hope that you come back and see us again soon! - Zach

"Lufkin Stay"

4
20/10/2018

This was an excellent hotel. Manager said new renovations and furniture were rrecently made and it showed. It showed 2.5 stars on websites, but I would have given this particular property at least a 3.5. Couldn't have asked for a better experience. I was just there for one night. But it was a pleasant one. And great steak and Seafood restaurant next door(Ralph & Kakoos/walk to).

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the feedback John. We hope that you come see us again soon!

"Family reunion"

5
19/10/2018

Friends and family came from all over the States to gather for a reunion. Our stay at this hotel made everyone relaxed and ready to njoy our annual gathering. We will stay here next year. And we will tell more of the family .

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
We very much appreciate you and your family choosing to be part of our own family here. We loved having you here and we look forward to your return next year!

"Best in Lufkin"

5
21/09/2018

Great location, always fast and friendly service. Ms. Teresa is the best. Always does her best making sure my stay is pleasant. Speedy check out is very convenient. Only hotel i stay at when in Lufkin. #spoiled

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Spoiling you is always our goal Kirsten! We appreciate the great comments and for sharing the love for our Teresa! She's an awesome asset and we hope that we get to see you again very soon!

"Very clean, friendly staff."

5
09/09/2018

We travel to Lufkin four times a year. We always stay at this hotel. There are several employees who have been there for years...always nice to see a friendly, familiar face. Tasty hot breakfast plus great coffee. We travel to the opposite side of town from where our scheduled activity is to stay at this hotel.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
This is so wonderful! Thanks so much for sharing this with us. We love hosting you and we can't wait to see you on your next visit!

"Excellent place to stay"

5
29/07/2018

The service is great, the design is nice, the mattresses give the best comfort and rest, and the breakfast is pretty good. The staff is always courteous and helpful. The wifi speed is very fast. Love this hotel.

"Great Room!!!"

5
16/07/2018

Made the mistake of using Expedia to book the room. Explicitly asked for a King room with Jacuzzi. Upon arrival we were told we were not booked for a room with Jacuzzi. The manager came out and personally changed the room to a Jacuzzi room and charged us for the regular room rate. The room was awesome!

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
We're so glad that enjoyed that suite! It is certainly a guest favorite. We're sorry that you had trouble booking the room, which is why we always suggest booking directly through us either by phone or our brand website. We hope that you come see us again soon!

"recent stay"

5
11/07/2018

very enjoyable stay at this Luflin best western. was here for a family reunion in town. very quiet room on the 3rd floor. room spacious, clean, and cool. close to everything in town, easy to get around. staff very friendly & helpful.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
That's so wonderful to hear! We appreciate the kind comments and for your family trusting us to host you this year. We hope to see you all again next year!

"One night stay was OK"

4
29/05/2018

The Good: Booked here because of the 2 King Suite option. The room was very spacious and clean. A/C kept the room cool despite the HOT temps outside. Very quiet. Comfy beds. Breakfast included. Coffee and tea bags in the room; 2 complimentary bottles of cold water. Mini fridge and microwave worked well. The Not as Good: Extra bedroom with second queen smelled very musty. My kids hoped to swim, but the pool was just too murky looking... also a very small space. Breakfast room downstairs seats maybe 18 people with room for maybe 5 people to be helping themselves to breakfast. Not much of a problem for us- only 5 other people down there with us- but we were still apologizing to each other bc there's just not enough space.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the review! We'd like to look into the room that you were in to check the smell. Please e-mail us at [email protected] with more information so that we can make it right. We're constantly monitoring the pool for safety and chlorine levels, so no need to worry there! As to your breakfast comments, we're actually working on some new ways of displaying breakfast to make things work a little smoother. Any suggestions are welcome! Please come see us again soon!

"Lufkin Awesomeness"

5
27/05/2018

We had a great stay, the staff was amazing! This is a great location with easy access to everything...there were restaraunts within walking distance. The fitness area was clean and convenient...though you can take a great walk around the hotel. I will definitely stay here again!

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks so much for taking the time to give us these kind comments! We continue to work hard on providing a top notch experience for all guests, and we're glad that it paid off for you. Please come see us again soon!

"Confirmed Paid Booking and left with no reservation. "

1
21/05/2018

I booked a room through Trip advisor/Getaroom.com for 5/17. I then called to cancel/modify that reservation for 5/19-5/20 and upgrade to a suite as our plans had changed. I called and the lady at Get a room was very helpful. She even waived the $25 change fee as I was spending more. When I showed up after a long day at our fishing tourney, to check in, Cindy at this hotel, asked for my reservation and name. I pulled up my confirmation on my app. And showed her. She couldn't find it and told me I was supposed to be there onThursday (the cancelled reservation in which I had a cancellation number) She then pushed me aside and answered the phone helping someone else. Then she helped the man in line that came in after me to check in. The man heard the whole thing and assured me there was a Holiday Inn express and suites up the road I'd find a room. Then I heard Cindy call a surrounding hotel to see if she could find me a room and nothing. Then she went back to helping others. At no time was she apologetic or communicated to me what she was going to do. She didn't know what to do so she helped everyone in her lobby but me. I had 3 hot and tired kids and a PREPAID room & confirmation # and no place to stay. So I took the liberty of calling different hotels. My 5th hotel I called, I was able to find a room and did it much more efficiently. I then told Cindy I want my refund as I paid, had a confirmation and still no room. Cindy said she couldn't refund me my money as I made the reservation through getaroom.com. I then asked her for her manager and she said she wasn't there. So I took the managers business card and left for Mainstay Suites who had exceptional service, hospitality and communication. I will never stay at a BW again, or will not book though getaroom.com ever again. When I called getaroom to explain and try to get my refund they said we had to talk to the manager at BW!! Everyone seems to be passing the buck. Bottom line is I prepaid for a room, had a confirmation with correct dates and still had no product or goods. Cindy obviously needs trained on going above and beyond and needs to reach out if she wasn't sure what to do. Do NOT stay here. It's been a nightmare and I still don't have m refund.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Hi Elissa, We apologize for the difficulty that you had with getaroom.com. Unfortunately, when guests don't book with us directly we don't get the control over payments made upon booking and can't refund any money. We know that it wasn't easy for you to stand there with your kids when you just wanted to get into a nice clean room. It's very frustrating! However, when things like this happen it's out of control of our hotel. We didn't have any available rooms or we would have put you up in one of our top available rooms immediately! We hope that this doesn't tarnish your view of us or of Best Western, as these things typically do not happen when you book directly through the hotel or the brand's website. Please give us another chance when coming to Lufkin. We'll take good care of you once you're here!

"Great time had by all!"

5
13/05/2018

Booked rooms for SFA graduation ceremony. The beds were very comfortable! Very clean rooms. Breakfast was good our second day, first day was extremely crowded and cramped. They should have 2 waffle machines. Our check in and check out was extremely easy. The lady at the desk in the evenings was extremely pleasant and very nice!!!!! and so was the young lady that checked us in!!! We were very impressed. We will definitely add to our list of favorites. Conveniently located off the highway but not once did we hear any traffic. It is also in the same vicinity as McDonalds, Cotton Patch restaurant, a gas station and not far from shopping and other eateries.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
We're so glad that you had an excellent stay at our hotel. We apologize for the crowds in breakfast, but your idea of a second waffle maker is a good one that we will definitely look into! Thanks for the kind remarks and for choosing to stay with us! We hope to see you again soon!

"Great place to stay!"

5
06/05/2018

We enjoyed our stay at Best Western Plus Crown Colony in Lufkin. It was extremely clean and seemed to be well managed and well operated by people who really tried to make our stay pleasant. The fresh cookies in the lobby were a very nice treat! We will definitely stay here on our next visit with our relatives in Lufkin. Whoever cleaned the room before we arrived did an excellent job.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the awesome comments and for choosing us as your "Home away from home". We will be sure to let our housekeeping team know that they continue to do great work. Please come see us again soon!

"Great night stay!"

5
04/05/2018

Friendly staff, clean, comfortable and quiet nights stay......what else do you want when traveling. We will be repeat customers! We woke up ready for another long day on the road. Thank you for a great rest!!! See you next time!

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the great comments Lindon! We are so glad that you were able to be well rested and have a short period of relaxation while on your long trip. We hope that we get to see you again soon!

"An Excellent Choice"

5
24/04/2018

We spent one night here on a cross country drive. The only negative was pulling in, because it was difficult to cross the busy road. But once we arrived everything went very well. The check in was easy and very welcoming. The decor was attractive, and the room was spacious, comfortable and clean, and the night was quiet. The toiletries were good quality, made in USA. There were cookies served in the lobby, and we used the computers in the business room. The breakfast was fresh and tasty the next morning. This was an excellent night, no problems at all, and we would gladly stop here again on our next trip.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you for these kind comments and for choosing us as your "home away from home" on your trip. We hope that you come see us again soon!

"Awesome experience!"

5
23/04/2018

Lovely hotel with great staff.The young lady who checked us in was very efficient and friendly. The rooms were great, the amenities were wonderful. Delicious breakfast, beautiful pool and great fitness center. I loved the location!

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you so much for the kind comments! We love our staff and we love how they love our guests. We hope that you come back and see us again soon!

"Excellent , comfortable hotel"

5
21/04/2018

Stopped for an overnight stay after long transatlantic flight to USA. Friendly welcoming staff on desk. Quick check in. Spotlessly clean comfortable room. Person on desk recomended steak+seafood restaurant across car park. We ate there + had good food, cold beer and live music. Adequate breakfast the next morning.

"EXCELLENT ACCOMODATIONS"

5
15/04/2018

Stayed here for the 2017 Texas Bass-Fest on Sam Rayburn. Room was clean and comfortable and AC worked well. Lobby was laid out nicely and staff was friendly and welcoming. Would recommend this location just south of city center.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you so much for the review and good luck to you on any tournaments you attend in 2018!

"Nice hotel "

4
05/04/2018

The room was very nice. I requested a downstairs handicap room for my mother and the hotel was very good to accommodate my request. My only big complaint is the beds are rather high off of the ground making it rather difficult to get in and out of. Otherwise our visit was a nice one. Good free breakfast with waffles, eggs, biscuits and gravy, cold cereal and yogurt to mention just a few items. The hotel is in walking distance to the Cotton Patch and Ralph & Kacoos Restaurants.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you for the comments! Would you mind sending us an e-mail to [email protected] so that we can check the bed that you were in? We want to make sure that they are the correct high for all of our guests. We appreciate you staying with us!

"We had to stop while driving"

5
09/03/2018

We overestimated how the drive was from Texarkana to houston and at 10:30 at night we decided to stop and sleep, the room was clean the beds were super soft. I barely hit the pillow before I was in a deep sleep. This will always be my hotel when I am in Lufkin.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
That can be quite a drive! We are so pleased that you had a great night's rest before continuing your journey to Houston and that you'll be visiting us more in the future. Thank you for the comments!

"recent stay"

5
26/12/2017

We had an excellent stay at the Best Western Crown Colony Inn and Suites in Lufkin, Texas. We were there to visit family and had a very nice stay. We conducted the visit at a family members home, but returned to the Best Western in the evenings. We enjoyed the breakfast in the mornings and left for the day.

"GGRRREEAAATTT!!!"

5
21/12/2017

from the 1st phone call(Ms. Teresa) to the checkout, they were a GRREAATT hotel. i have no complaints. the room was spacious and comfy, the clerks were friendly and personable, and the atmosphere was inviting. truly a 5 star stay. many thanks, Todd

"Amazing stay!!!!"

5
21/12/2017

The whole location is amazing!! The staff greet you with kind words and smiles. Any issues I had were quickly fixed. The cleanliness of the rooms were perfect and the water was hot! The breakfast in the morning was a perfect way to start the day. I will be going there again.

"You won't regret staying here"

5
19/12/2017

Extremely clean hotel including the room and bathroom. Nice fitness room. Very nice breakfast choices and it was hot. Staff was very friendly, knowledgeable and attentive. Highly recommend this hotel. A+++++

"A Fine place to rest for the night"

5
10/12/2017

We always like a good comfortable bed, and this Best Western certainly hit the spot. Comforter was just the right weight; pillows were perfect. I'll stay here again! Best Western was having a special using "points", but we would have stayed here anyhow. QUALITY PLACE.

"A comfortable hotel"

4
09/12/2017

All was good except for person working in laundry room across from breakfast room and the lady preparing breakfast. The two stood in the hallway yelling at each other in Spanish -- rude and distracting to guests. All other staff were excellent.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the review and letting us know about the situation we witnessed. We would like to know more information, so if you don't mind sending us an e-mail to [email protected] with more details we would appreciate it so that we can address this with our team.

"You will enjoy your stay...it's lovely!"

5
01/12/2017

Very clean and well maintained in all areas of the property. I love the way it is decorated, very inviting! The employees are efficient, helpful and cheerful The beds are comfy and you don't hear noise from the hall or other rooms. The breakfast is good and has a nice variety of foods and beverages! It's a great place to stay and I look forward to my next visit!

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
This is exactly what we like to hear Sandra, so thank you for sharing it with us and this community. We strive every day to make each guest's stay as memorable as possible. We appreciate the opportunity to serve you and look forward to seeing you again soon!

"Best Western Lufkin"

5
30/11/2017

The property's interior and exterior is always presentable. The rooms are clean and the beds are comfortable. There is a huge selection for your breakfast needs. The staff is always friendly and service is fast.We stay here every time we travel through Lufkin.

"Checked a lot of boxes for us"

5
28/11/2017

This place check several boxes for us. The breakfast was tasty, hot, and had a lot of variety. The room was spacious and had an A/C and heat unit that had a setting for continuous fan, which is important for a good night's sleep. The walls seemed a little thin, so the fan was helpful. We also sometimes use a white noise app, but didn't need to here. The lamps bedside the bed had power outlets on them, which is great to charge phones overnight. There were several other chargers around the room, too. The bed was very comfortable, with plenty of pillows. The ladies at the desk who checked us in were personable and welcoming. We would return.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
This is what makes it worthwhile for us, thank you so much for sharing! We really hope that you come back and see us very soon!

"Room 220 2 bedroom king suite"

5
27/11/2017

Had room 220 or was the 2 bedroom suite with 2 king beds. I normally stay at the la Quinta when in town as I have my dog. We decided to stay in the best western since we were only there one night. Even though it is close to double the price of the la Quinta the best western did not disappoint. From the room to the service everything was great. Room was clean as well as bathrooms. Rooms were quiet and large. The 2 br suite was perfect for me and the family. I will be staying here every time we come to Lufkin.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
That makes our day Matt, thanks for sharing your experience with us. We're glad that you'll be staying with us from now on and we hope to see you again very soon!

"Clean-Great Staff"

5
27/11/2017

Stayed here on the way to my daughters for the holidays and they had a nice staff, even though I was using points they treated me like a paying customer. They had a good breakfast with plenty of choices and clean rooms.

"Beautiful experience here"

5
19/11/2017

Lovely hotel. Very clean. Huge screen TV with free HBO and full line up of programs. Beautiful pool area. Too cold to use in November though. Great location with nice breakfast bar. Walked across parking lot to McDonald's for late night snack.

"great value and accommodation"

5
11/11/2017

This Best Western will make your stay in Lufkin, Texas enjoyable, and comfortable The staff will go the extra mile to help you. This hotel will remind you of home . The staff and service was outstanding.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Wow, we couldn't have said it better ourselves! Thank you for sharing and for choosing to stay with us!

"Dependably comfortable and clean"

5
09/11/2017

I know I can count on clean facilities, comfortable beds and working amenities when I stay at BW. Their breakfasts are simple but provide all that I require. I really like having a hot breakfast option, and there is always eggs, sausage and biscuits. You can opt to toast bagel and they have lots of fresh fruit options.

"OUTSTANDING HOTEL"

5
09/11/2017

I travel to Lufkin often for business and have been for 2 years now. I have stayed in many Lufkin facilities and the Best Western at 3211 S. 1st St.in Lufkin is the very best hands down. The lady who works the check in desk durning the day is always so friendly and helpful. I will not stay at any other place. I LOVE THIS PLACE

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
We love you too Angie! Thank you for your loyalty and for sharing these great comments. We consider you part of the family!

"Beautiful hotel and great staff"

5
04/11/2017

We had 3 rooms for 3 nights and all rooms were very clearn, comfortable and beautifully decorated. We stayed there the year before and looked forward to staying there again. The decor is upscale and very appealing. The lobby is beautiful. the staff very efficient and friiendly and the amenities for good. We would definitely stay there again.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you so much for sharing Henry! We hope to see you again very soon!

"Great stay"

5
24/10/2017

We had a Big clean 2 queen and pull out chair room. I found a great price online with Best western. Good breakfast but in a small room. Helpful staff. Kids liked the golf holes and pool. Location was good and safe

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Heather, Thank you so much for the review and for staying with us! You made an excellent decision by booking your low rate directly from Best Western as it's the lowest available! Come see us again soon!

"Best Western Plus"

5
23/10/2017

This is the 2nd visit to this hotel. We loved everything about our 3 day stay this past weekend. We loved the quiet peaceful atmosphere & will continue to stay in this excellent hotel when we visit Lufkin.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks so much for the review! We appreciate you staying with us and we hope that you come see us again soon!

"If you book two rooms. One will cost more!"

2
23/10/2017

Good place to stay in the past but...booked two rooms and was charged a higher rate for one. Lady at desk could not answer why. I was supposed to be called with an explanation but ended up having to call them. Something about not many rooms left available so they went with the NEXT cheapest rate. NOT a good way to do business. The MOTEL was NOT near full either and I know why! BW did not seem too concerned about me. Will stay at the competition across the street next time.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Hi there, Thank you for taking the time to write a review. Without knowing the details of your transaction it is hard to pinpoint what happened. However, rates are subject to change due to varying factors such as promotions, room type, pre-pay rates, when you book in relation to your stay, etc. We definitely never want anyone to feel that we aren't too concerned about them. That is not the case and for that we do apologize. You are a valued guest and we would like to have a chance to earn back your trust. Please send us an e-mail to [email protected] and let us know how we can assist in that effort.

"GREAT PLACE TO STAY"

5
09/10/2017

The room was very nice and did not have a room booked stopped in when I arrived into town and they had a room available. If you are every in the area go and check them out the hotel is very clean and very nice.

"Wonderful Retreat during difficult times"

5
08/10/2017

I had intentions of writing this review a long time ago but it has been a long difficult year. Unfortunately I wasn't staying at this hotel for fun. My grandmother was put in the hospital and, thereafter, went into hospice care and passed away some time after. I was tired and just wanted to a hot shower & good sleep. I got this from this Best Western. I always thought of Best Westerns as lower grade hotels. But this one is clean, neat, and, even, pretty. Definitely not low grade. The staff was very friendly & since I had to go on a day to day basis, they were ready to quickly get me in my new room each night. It has a very nice breakfast that refreshed me for the week I was going to the hospital. I would definitely stay here again. And I'm sorry I haven't reviewed sooner.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Nishia A: Thanks you so much for your review. So sorry to read of your grandmother's passing. I am very pleased we were able to be of some sort of comfort during this tough time. I have a great team here and am proud of how they served not only you but all of our guests. We are an awarding winning Best Western and my team members are the reason. Thank you for your business and so sorry for your loss. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites Lufkin, Tx.

"Feels like home"

5
06/10/2017

Best pet friendly place to stay in lufkin. Clean and comfortable. Very friendly staff. Great breakfast, nice pool, and very convenient to nice restaurants. Easy access to major highway, but very quiet. This is the only hotel i stay at in lufkin, and i have tried them all at one time or another.

"Great choice in Lufkin, TX"

4
28/09/2017

I arrived to a very friendly and helpful front desk clerk. The room was excellent. Very clean and plenty of space. The room had an excellent big screen TV. The bathroom was spotless and very nice. The bed was a bit uncomfortable and there were dogs barking but luckily when it was time to sleep they were quiet. Overall a great choice in Lufkin, TX

"Excellent choice!"

5
25/09/2017

If you want a quiet, clean, professional place to stay while you are in Lufkin, Texas, stay HERE. Exceptionally clean! Probably the BEST housekeeping staff I have ever experienced. The staff is professional in their actions and appearance! They go above and beyond to make your stay comfortable.

"Comfortable beds, bathroom needs attn"

3
05/09/2017

The beds were extremely comfortable and we slept really well. That said, the bathroom left something to be desired. The tile near the tub had holes and hthe ceiling was badly peeling. The pool appeared to be clean and we'll kept, but we did not use it.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Hi Janelle, We would love to hear more feedback on how we can improve. Please send us an e-mail to [email protected] We are sorry that your room didn't meet expectations and we want to correct these issues as quickly as possible.

"Great hotel"

5
22/08/2017

We were very pleased with our stay. Very clean great staff. Excellent breakfast great location with very good restaurants within walking distance. We will make a regular stop on future trips and will suggest to friends. Thanks

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the comments! We appreciate the support and we hope to see you again soon!

"My place to stay in Lufkin Texas"

5
22/08/2017

This is a first rate property and I am never disappointed when my wife and I stay there. The manager and staff do a great job. We have stayed there more than a dozen times in the past few years. My wife has family in the area and we prefer to stay in a motel so as not to inconvenience any of them. This is the only place we stay while in Lufkin

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Michael, Thanks so much for being a loyal member of your family and to our family! We hope to see you again very soon!

"Great Little Stop Along The Way"

4
07/08/2017

Stayed here during our trip to Galvestion. For the price, it was lovely. The room was very clean and the staff was helpful. The breakfast was below par and the staff doing the cooking spoke almost no English which made asking for anything impossible. Also the morning front desk staff were too busy smoking cigarettes to help. With that being said, for the price, which was cheap, the hotel was very nice.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the review! We apologize that the breakfast didn't live up to expectations. We've tried hard to continue to put a variety of tasty traditional and healthy options together. We'd love to know what you'd like to see for breakfast, so please shoot us an e-mail to [email protected] with your suggestions!

"Fresh and relaxing"

5
04/08/2017

Everything about this hotel is perfect. It's clean, fresh, and comfortable. It's the best hotel in Lufkin and one of the best I've ever stayed at. There's not enough space here to list all the great things about this hits.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
That's ok Ryan, thanks so much for trying! We really appreciate the kind comments (those said and unsaid). We hope to see you again soon!

"Extremely nice place"

5
23/07/2017

Our room was a 5-star, not one flaw. The rate for the room was so reasonable. We didn't take the time for breakfast. Ivette was so nice at the front desk? Extremely clean hotel! We will definitely stay there again. It was nice having a great restaurant next door too! Pam

"Good Place to Stay"

3
21/07/2017

A good place to stay but nothing special. Room was clean and staff was friendly. Breakfast could be upgraded. Internet worked very well. Hotel appears to be fairly new but room decor was dated. Why the tiny bars of soap in the bathroom?

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the review! To answer your question, we're still in the process of renovations that will include all-new furniture. We'll certainly be looking at the soap as well. Thanks for the feedback!

"Great Place To Stay!"

5
19/07/2017

Only stay at Best Westerns when we travel. This BW in Lufkin is wonderful.. great employees.. rooms super clean! Have stayed at this BW each time I visit Lufkin since it opened. I always reserve the one bedroom suite. Plenty of room to spread out in and rest!!

"Very nice, welcoming and clean"

5
18/07/2017

The room was very clean and comfortable. The breakfast was good. The staff are very friendly and accommodating. I wish there had been a fan in the fitness center - the wall unit didn't cut it. But the equipment was nice and in good condition. I would definitely stay here again!

"Plus has all the Pluses"

5
18/07/2017

Wonderful hotel. SO pretty. Have never seen a Best Western Plus, but now I know why it is called this. Our room was very pretty and the lobby was beautiful. Breakfast was very good. Wish they had more of these types hotels when I am traveling.

"Really nice place to stay"

5
13/07/2017

Our room was excellent, very clean & inviting. Location of room was good & quite. Staff very friendly. Breakfast was OK. Location of hotel is easy in & out. Restaurants, fast food are in same area as hotel. Also, approximately 1/2 mile away are several retail stores & more places to eat! Will definitely stay here again.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Darlene, I appreciate your review. Thanks for the comments on my staff as I agree that they are amazing. Most of my customers comment on the great location of our neighboring restaurants which we are glad to have nearby. Thanks for your business and please come back soon. Kevin R. Jones Co-owner/operator Best Western Plus Crown Colony Inn & Suites Lufkin, Tx.

"Pleasantly Surprised"

5
09/07/2017

Very nice dog friendly hotel. We requested a room away from elevators/vending machines on top floor. Hotel staff (Cindy) put us in room #323 at the end of the hall on the top floor. It worked out perfectly. Our dog, who usually barks at the slightest noise, slept through the night. The room was clean. The bed was comfortable. Breakfast was decent. Would definitely stay here again.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the review! We're so thrilled that you and your dog had a fantastic and restful stay. Please come see us again soon!

"Super clean, remodeled and 2 bedroom suites are nice"

5
26/06/2017

The entire motel was very clean. The remodel job is attractive with new lighting and wood like door frames. We loved the pool with the in-water seating and water fall. The 2 bedroom suite was perfect for our family! I slept great in the comfy beds with lots of pillows.

"Best Western / Lufkin, Texas"

5
24/06/2017

A great place to stay, Good Military Rates and Breakfast. If you like McDonalds or Fresh Dougnuts and Coffee without serving yourself, just go next door. Its a very short walk! American Owned and Operated with super clean and efficient standards. A+++

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the comments! Please stay with us again soon!

"Amazing stay!"

5
20/06/2017

We stayed here for one night as part of a road trip. Of all the hotels we stayed in during our trip, this was the nicest of them all. Everything was clean; the TV remote had even been sanitized! The bed was incredibly comfortable and clean. The breakfast in the morning was excellent with plenty of choices and a nice sitting area to eat. We spent the night in, since this was just a stop on the way to another destination, so we spent the evening watching TV and were pleasantly surprised at the full array of cable channels. This experience had my husband and I in agreement that we will go out of our way to look for a BW Plus on future trips. This hotel has set the bar very high, and I highly recommend it!

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
What a great review. You mentioned your room was clean. That's the most important in our business. The remotes are cleaned and inserted into bags for a nice clean product. We installed new top of the line pillow top mattresses just a few months ago. Our breakfast is always good and I appreciate the comments on our HD TV package. It was nice to read your comments regarding trying another Best Western PLUS because of your stay with us. Thanks for your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites - Lufkin, Tx.

"A BW Plus Plus!"

5
20/06/2017

We enjoyed our stay here so much. The property was clean and the staff were so friendly. We enjoyed the breakfast as well. For supper we wandered across the parking lot to the Cotton Patch restaurant. The room (We had a King Suite) was so clean and spacious. We enjoyed everything about our stay here!

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thank you so much for taking the time to review your stay here in Lufkin. I have a wonderful staff. The rooms are always clean. My team is very friendly and our breakfast is very nice. The 4 restaurants just outside my front door are so convenient to my guests. Thanks for your business. Kevin R Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites - Lufkin, Tx.

"great experience"

5
20/06/2017

great staff pool was clean room had ceiling fan which really helped with air flow. I was booked in other area hotel which turned out to be a disaster. Moved from that hotel to the best western at lower price.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Greetings: Thanks you so much for your kind review. In your comments you mentioned the staff, the clean pool, clean rooms and the breakfast. It's so pleasing to me, that I read the same comments frequently. I have a great team here! Thanks for your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites - Lufkin, Tx.

"Will Definitely be Back"

4
14/06/2017

I traveled 3 hours to see a highly recommended Dr in Lufkin and chose this hotel after reading reviews about all the area hotels. I was very satisfied with my choice! Check in was adequate and staff member was very accommodating in placing me in a room further away from a group with many, many kids. Not that I mind kids at all, but a good night's rest was needed for medical testing. Room was very clean, hotel overall was very clean, convenient to get to right off the highway, yet very quiet. My stay was very comfortable and I'm returning next week for another appointment and am looking forward to my next visit at this BW!

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Sonia L: Thank you for your kind review. You mentioned you read our reviews. I appreciate that and I'm proud that our guests consistently have great experiences and sharing them with the world. My front desk staff and housekeepers are amazing and we have a quiet location. Thanks for mentioning you will return, we hope to see you soon. Thank you Kevin R. Jones Co-owner/operator Best Western Plus Crown Colony Inn& Suites - Lufkin, Tx

"Nice place"

5
13/06/2017

Came in late with no reservation, Candi got us a room quickly and even suggested some places to eat that late. Breakfast was a little above average for your typical hotel fare. the atmosphere in the dining area was relaxing and decorated nicely. Rooms were modern, clean and comfortable

"Great Place To Stay"

5
12/06/2017

Second time we've stayed at this Best Western. Beautiful place, friendly staff, comfortable bed, great soundproofing (did not hear any highway noise at all), fast Internet, good selection on breakfast items (we certainly didn't leave hungry) - overall great value.

"Great Visit in Lufkin, TX Best Western"

5
08/06/2017

This was our third visit at the Best Western in Lufkin. As always it did not disappoint. We visited with our grandchildren. The pool was clean and wonderful as in our past visits. The room and bathroom was clean and fully stocked. The hotel staff was pleasant, helpful, and courteous. The breakfast was great with a nice variety of food items and presentation. As we needed to print off flight boarding passes after we checked out of the hotel, the staff was so kind to let us do so. We would certainly staff at this Best Western anytime we are Lufkin, TX, and would highly recommend this hotel.

"Visiting Bluegrass festival"

5
04/06/2017

We stayed here for one night while attending Sandyland Bluegrass Reunion in Nacogdoches. It was a great hotel! Room was clean, breakfast was good, beautiful pool, even if we didn't have time to get in it. Definitely go here - well worth it!

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the review Christina! We hope that you'll come back soon (when it's still warm) and try out our pool!

"lufkin stay"

5
30/05/2017

Very nice hotel and very friendly staff. They hotel was clean and the beds were very comfy. I would recommend to stay for the price is right. If you are traveling for business or just passing thru. They have a lot of eating places in front and very close to the mall and other eating places.

"Great place"

5
15/05/2017

If you want to find a home away from home this is the place. Kindness leaves heart prints. It's in a great location too. This place offers the red carpet treatment to all who stay. Checking in and out was hassle free. Great place!

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Wow, Lance, total blushing faces occurring here! Thanks so much for the awesome review and confirming to us that we are accomplishing our goal of giving awesome care to our awesome guests. Come back soon!

"Outstanding stay"

5
08/05/2017

The stay was outstanding from the phone call to make the reservation to the desk help with getting everything in order before we arrived the check in was on q we was late and the desk clerk was outstanding and got us checked in right away and gave directions to our room the room was confortable upon arrival and the room had everything in place as it was supposed to and the bed was very comfortable and had early checkout and was able to head right on our way thanks to Best Western Crown Colony Lufkin Texas

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks so much for the awesome review! What you just told us is exactly what we strive for each and every time someone chooses to stay with us. Thanks for telling us that we did it right for you and please come see us again soon!

"High End Spa at Low Prices"

5
01/05/2017

I am a BW member who has stayed at a lot of BWs. This one ranks at the top of all the BWs. Lovely low key employees who are easy on stressed out nerves of tired travelers. Lovely decor which brings back days gone by. No stark, modern, sharp edges here. Comfy beds and among the cleanliest BWs I have ever stayed at. Two very nice restaurants within close walking distance of hotel. No need to use your car. If you are lucky enough to get one of the rooms facing the back, all you see when you look out your window is a wall of beautiful green pine trees. Who gets a view like that in most city hotels? I will stay here again in a heartbeat. No need to even check out any other place.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
That's the beauty of being in East Texas! We love our location next to some outstanding restaurants and near some of the most beautiful land in Texas. Thanks for choosing to stay with us!

"Excellent hotel "

4
26/04/2017

We have not stayed in a Best Western before but were pleasantly surprised by the quality and cleanliness of this hotel. Conveniently located on the south side of town near McDonalds and a fabulous donut shop. We ate our dinner outside at the pool and it was very enjoyable. Highly recommended.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the review! We're working hard to update our image and we have more upgrades in store soon!

"One of the Best"

5
24/04/2017

Spacious room. Super comfortable. It was one of the best Best Westerns we have ever stayed at, and we often choose Best Western. Nice breakfast. Very clean. Highly recommended. They even gave us a double room with a king bed in each one at a discounted rate. This is awesome if two couples are traveling together and would like some privacy.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Bradley, You made our day with this review! Thanks so much for staying with us and we look forward to seeing you again soon!

"first stay at a Best Western"

5
17/04/2017

At check in time the room was ready, it was an early check in. Breakfast was great. It was very clean. Best Western has our all our business from now on. They had a nice pool area outdoors. The only thing that would have made it better is hot tub.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for the review! You know, we thought about a hot tub but opted for the great putting green instead for more year-round fun for the whole family. However, if you want a deep soak in a hot tub, I highly recommend staying in our Honeymoon Suite during your next stay. It has a huge heart-shaped tub!

"Perfect stop"

5
28/03/2017

Absolutely the best smaller chain hotel ever stayed in. Room extremely comfortable. Breakfast was excellent. Good restaurants within hundreds of feet across parking lot. All the amenities one would expect and need.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Tom, You're making us blush. We are thrilled that you are a loyal guest and that you took the time to give us this wonderful comment. We hope to see you again very soon!

"Where are the "remodeled" & "updated" rooms mentioned in reviews?"

3
28/03/2017

First stay here was about 8-9 years ago- was wonderful (for a Best Western). It was fresh, new, and clean. Beautiful lobby. Now- it is still clean, but not as "fresh and new". I was really excited to see the new "updated, remodeled" rooms mentioned in some 2016 reviews. (5/18/16 "been remodeled" & 5/17/16 "updated rooms". Booked a king suite. Hoping for the best room they have. Booked early. I was sadly disappointed upon entering my room to see that it appeared to be exactly the same as 8-9 years ago. A bit tired, old, & worn. (The only "remodel" I noticed were new road signs & maybe the elevator floor?) Are some rooms "remodeled", but not mine? Perhaps- but I would think a hotel would do all at once. Who knows. However, and very important- they do a very good job of keeping it clean. Small, functional gym. Free breakfast bar. Overall- it is fine. A solid 3 stars. (could be 4 if it really had been remodeled) Still one of the better choices in this "hotel challenged" town.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Scott C: Thanks for your comments and apologize for the confusion. Please let me clarify our current progress as well as our plans for the future. Several months ago, we began a major multiple phase renovation. During phase 1, we installed our new exterior signs, replaced all the lobby furniture, the guest room chairs and sofas, and installed new top of the line pillow top beds. We also installed a new rock trim exterior and repainted the building. The second phase of the renovation is to replace all the guest room furniture. Also, we will be replacing a lot of the "hard surfaces" in our rooms like vanity sinks and tub surrounds. Phase two should be underway in a the next few months. We may be adding even more in the near future as well. I appreciate your return business. Thanks, Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites - Lufkin, Tx.

"Best Tex"

5
27/03/2017

BW in Lufkin is exceptional in service and quality. We love the cookies the welcoming atmosphere, the coffee, friendly staff, free breakfast, fitness, kids entertainment and the location. We always enjoy our stay at this family friendly place.

helmhotelsgroup, Public Relations Manager at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Thank you so much for your review! We loved having you at our hotel and we can't wait to see you again very soon!

"My first choice"

5
23/03/2017

I have stayed at several hotels in Lufkin & have stayed at the Best Western previously. It is now my "go to" place when visiting there. The Best Western is updated, the rooms are quiet, a good size & are always clean. The breakfast is good - better than most & a staff member is always around to refresh the choices. I have found the price to be very reasonable & the location is near several restaurants & stores, including a Cracker Barrel, McDonald's, Sam's & Walmart, Belk, Hobby Lobby, Academy, the Lufkin Mall and many more. I would not consider this a romantic, quaint, or charming hotel, but that is not what I am looking for. I am more interested in nice, clean, updated, convenient, & price & this Best Western fits all of those needs.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
bettrott: Thanks for your review. You mentioned that you have stayed here before. I appreciate my return guests very, very much. You indicated clean and good breakfast....I have a great team. Our location in south Lufkin....close to a lot of shopping and restaurants is appreciated by my customers. Thanks for your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites

"Great place to stay while visiting your child/children attending Angelina College"

5
22/03/2017

I frequently stay at this hotel while visiting and watching my child play softball for Angelina College. I have never had a bad stay. The only problem I have at the hotel is poor cell service and I typically have great service.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Toniah26: Thank you so much for your kind review. You said you never have had a bad stay here....I really appreciate my return guests. Being across the highway from Angelina is a great convenience. I'll contact my internet provider and check out our cell service. Thanks for your business. Kevin R. Jones co-owner/operator

"Best choice in Lufkin"

5
23/11/2016

I travel overnight about 50 nights a year. I stay in Lufkin maybe 5 of those nights. I was staying just down the road until the clientele changed. I tried the Best Western due to its proximity to restaurants. Now I would stay there even if it were not close to same.

"Business Trip"

5
27/10/2016

This Bestwestern Hotel is above average for most Bestwestern Hotels that we stay in. The staff is excellent and very attentive. Breakfast is very good and is kept well stocked. The lighting is excellent in the rooms. Beds are very comfortable.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
William J: Thank you for your kind review. I have an amazing staff who always strive to please our guests.We do have a nice breakfast and are in the process of changing all of our lighting to LED. We purchased top of the line pillow top beds a few weeks ago. Thanks for your business. Kevin R. Jones Co-owner/operator

"Golf trip"

3
20/10/2016

Older Best Western in Lufkin. Clean with comfortable beds and nice breakfast selection. This hotel is very convenient to Crown Colony Courntry Club. There are several eating establishments in the same parking lot with the hotel which makes lunch or dinner very convenient. Would stay here again when in the Lufkin area.

helmhotelsgroup, Public Relations Manager at Best Western Plus Crown Colony Inn & Suites, responded to this review
Barrett2, We appreciate your kind comments, however we always strive to get a 5 rating. Please contact us on how we can improve to the top-notch customer satisfaction that we strive for. Zach Glenn Vice President

"Great Hotel!!"

5
20/10/2016

Love this place!! It's located within walking distance of 2 great restaurants...love the pool and the breakfast. The staff is always very welcoming and super nice!! Rooms are well decorated and very comfortable ??

"Wonderful property"

5
05/10/2016

This was a beautiful property. The grounds were beautiful along with the pool with a waterfall. The employees and the manager were all wonderful and helpful. The breakfast was awesome. I highly recommend it!

"nice pool, good breakfast"

4
21/08/2016

we got a surprisingly good breakfast here, newspaper in the morning under the door, and the rooms were clean. Bathrooms were a little small but clean as well. They have a lovely outdoor pool and plenty of lounge chairs. Only drawback was it was right behind 24hr Mcdonalds.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks for your comments regarding my hotel. Our guests enjoy our breakfast, pool and especially our clean rooms. Thanks for your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites

"Excellent!"

5
05/08/2016

This is a very nice hotel, the outside looks plain but when you walk you see how nice it is. From the lobby to the rooms and the pool area, all are very clean and nicely decorated. Beds were confortable. Pool even has a small waterfall and it is much nicer than any other hotel pool i have been too. The little putting green was pretty cool to.

helmhotelsgroup, Owner at Best Western Plus Crown Colony Inn & Suites, responded to this review
Thanks you so much for your pleasant comments. I have a great team here.....and so proud that you enjoyed your stay. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites

"Quality Service"

4
19/07/2016

Always pleasant service. Staff are always helpful and available. Only issue is the breakfast. Unsure of the breakfast tacos, eggs were not so good, and biscuits has some type of flour taste. I would definitely staff again, would make additional plans for breakfast.

"Friendly staff, well-appointed hotel"

4
18/07/2016

The king suite was nicely furnished and clean. Property appears fairly new. Pool is small and got very crowded with kids on the weekend. A nice feature is a washer and dryer on each floor, nice for business travelers. We could hear all the footsteps from the room above us. During the middle of the day a dog from an adjacent room was barking incessantly, but to the staff's credit they contacted the occupants and quieted the dog quickly. Hotel is very conveniently located to restaurants.

"Nice lodging"

5
16/07/2016

This place of lodging is highly recommendable. The Neatness, friendly, happy faces and courteous employees. New set of furniture and mattresses. You never feel regret when you in. The breakfast is delicious and healthy. Totally advisable.

"My Wife says "It's fine""

5
23/06/2016

Beautiful Hotel, Actually they were upgrading the hotel with new bedding and outside painting and signage. at the time of our visit and were very aware and cautious not to interfere with our convenience or safety. I was impressed. Lovely Hotel in a near perfect setting. easily accessed by major thorough fare Will Stay here again Fantastic Breakfast Spread!

"Great Place"

5
15/06/2016

the hotel is located with in walking distance to 2 restaurants', 1 McDonalds, 1 donut shop, 1 gas stations and 1 bank. The rooms were real nice and clean,, The staff are helpful, pleasant and friendly. It is close to shopping centers and other restaurants.

"Great Place"

5
06/06/2016

I would stay here again in a heart-beat. The beds were very comfortable, as were the pillows, and the room was spotless. Front desk staff was helpful and knowledgeable. The decor of the lobby was beautiful and welcoming and the room decor was REALLY pretty. There were a couple of good restaurants as well as fast food chains in walking distance.

"Excellent Hotel & Service!"

5
06/06/2016

I thoroughly enjoyed my stay there. I was extremely pleased with cleaning crew, the manager, and the breakfast lady. Everyone was polite and accommodating. It was very clean and you can tell that all of the employees take pride in their jobs. Personally, I am a Holiday Inn Club Member, but I ALWAYS stay at the Best Western in Lufkin, TX because for me, it's the best hotel around.

"AWESOME HOTEL!!"

5
05/06/2016

My family traveled to Lufkin so that we could attend a graduation at a nearby school. Upon arrival, I was greeted by a warm friendly person at the front desk. She had our reservation paperwork and keys ready to go. The room was very spacious and nice. The beds were comfortable! The big chair was comfy, also. The pool was a really neat. It has a little a waterfall and a ledge so that my almost 3 year old could hold on and walk around in the water. The hotel was very quiet even for being busy. The breakfast was very good and hot. They had something that no other hotel had, wheat sausage and cheese kolaches. I definitely recommend this hotel and will use again when back in the area.

"Trip to East Texas"

5
01/06/2016

I always stay at this motel when I travel to Lufkin. Always clean and no surprises. Consistent quality and service are always delivered. One of the best places I stay when the wife and I travel. We have family in the area and when we visit we love to stay in Lufkin. The proximity to shopping and restaurants is great as well.

"Love that this hotel is Pet Friendly!"

5
31/05/2016

Great stay with all three of our small dogs to visit Sam Rayburn Lake. Left our dogs in the room while we were on the lake. Will possibly stay again if we return to Sam Rayburn Lake. Breakfast was good and the beds were comfortable.

"Great Hospitality!"

4
27/05/2016

Always go to this hotel for business trips in Lufkin. Staff are always great and best if all I get a cookie every night. Hot breakfast daily, ceiling fan in room and close to restaurants. A little dated, but still a great place! ????

"Hotel Stay"

5
24/05/2016

This hotel is one of the best to stay at for business, their staff is always accommodating and helpful. Their breakfast in the morning is always good. Convenient location and restaurants right in front of the hotel.

"Lufkins Best"

5
23/05/2016

My husband and I travel to Lufkin every month and Best Western Plus Crown Colony is the only hotel I will stay in due to the excellent service and staff. Rooms are clean, and décor is nice. Staff always helpful and professional. This hotel is always my go to place when in Lufkin.

"Been remodeled"

4
19/05/2016

We've stayed here numerous times before. This time we stayed in one of their remodeled rooms. Freshly painted, new furniture, larger bathrooms. The only problem that we had was that in the early morning hours is that the king bed became uncomfortable and my husband and I became restless and ended up tossing and turning the rest of the night. I also got the impression that they added more to the breakfast buffet. They had sausage, tator tots and gravy but no eggs. That was a huge disappointment. But other than that, all was good.

"Love This Hotel!"

5
17/05/2016

I just love this hotel--clean, updated rooms that provide warmth and comfort. Great customer service. Vending on every floor. Elevator for upper floors. Close to many fine restaurants--but their complementary breakfast is wonderful!

"great"

5
11/05/2016

the service,value,sleeping quality,cleanliness,location,and rooms were outstanding.the room has recently been remodeled and the lobby was comfortable, inviting and very well furnished. the bathroom was remodeled, well furnished to satisfy all of our needs.

"Nice spot"

5
12/04/2016

Excellent Stay -- well maintained hotel in a great location. Walk to multi restaurants, bar, bank, convenience store, and dry cleaners! Very convenient for a group of 7 traveling in a van! Would stay here again.

"Texas trip"

5
05/04/2016

This was a stop on our annual trip to Texas hill country and visiting family. We had a nice greeting upon arrival and the room was very nice and comfortable. The price was good. The bed was comfortable. Check out was fast. We would stay here again.

"Clean, Comfortable, Welcoming..."

5
04/04/2016

I have stayed at the Best Western Crown Colony in Lufkin on multiple occasions. I always find the staff friendly & caring. The rooms are clean, nicely furnished and maintained, and the beds comfortable.

"Great Location"

5
28/03/2016

We have stayed at this location twice and couldn't be more pleased with the quality of service and friendly and welcoming staff. Location is great with several restaurants directly across the parking lot. Property is very clean.

"Emergency Trip to Lufkin"

5
21/03/2016

My son had an emergency appendectomy and I needed a room on very short notice. I usually stay there when my son has college baseball games in Lufkin. As usual, the staff was awesome and the room was just as great.

helmhotelsgroup, Owner at Best Western PLUS Crown Colony Inn & Suites, responded to this review
Phillip R: Sorry about the surgery....hope all is now well. I appreciate your comments about my hotel, staff, and your room. Thanks for your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites - Lufkin, Tx.

"Great choice in Lufkin, Texas"

5
20/03/2016

I chose this hotel because it seemed to be the only hotel in Lufkin that offered a two room suite, which my family needed. The hotel room was clean and spacious, the beds were comfortable, and the breakfast was fine. I did notice that some of the tile in the bathroom was broken and also the TV volume did not work at night but was working the next morning. Overall this was a great hotel and we did not encounter any major problems.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Katherine G: Thank you so much for your stay at my hotel.....the 2 room suites are very nice. You mentioned clean, nice beds, and our breakfast....thank you. I appreciate your comments on the tile floor and the TV volume.....it's been repaired. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites - Lufkin, Tx.

"Very good hotel"

4
18/03/2016

Staff very friendly. Hotel was easy to find. Plenty of restaurants close by. Clean room, comfortable beds, quiet neighborhood and good breakfast with all you would expect from Best Western. I will stay at this hotel if I'm in the Lufkin area.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Jerry F: Thanks for your kind review....I do have a great staff. Several have commented on our location. You are correct about the restaurants, clean rooms, it's quiet, and our great breakfast. You're greatest compliment to me and my team is that you'll return. Thanks for your business. Kevin R. Jones Co-owner/operator Best Western Plus Crown Colony Inn & Suites

"Funeral Stay"

5
13/03/2016

Excellent stay. People (to include check-in, cleaning staff, breakfast crew and maintenance) were wonderful. Highly recommend this hotel to others traveling to Lufkin, whether for pleasure or business.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Larry M: I truly appreciate your kind comments. Thanks for your business and recommendation. Hopefully next time we'll see you in better circumstances. Kevin R. Jones Co-owner/operator Best Western Plus Crown Colony Inn & Suites - Lufkin, Tx.

"Lufkin"

5
12/03/2016

Very nice stay and staff was extremely friendly. Front desk clerks were very helpful. Also, housekeeping was helpful and very courteous. Breakfast was plentiful and displayed very nice. You can't beat Texas hospitality.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Barbra H: What a kind review. I'm so lucky to have my staff, they are amazing. You mentioned "Texas Hospitality"......that is exactly what you'll get at my property. Thanks for your business. Kevin R. Jones Co-owner/operator Best Western Plus Crown Colony Inn & Suites

"The Best Hotel in Lufkin!"

5
08/03/2016

Great hotel! We always stay here when we are in Lufkin. Terrific rooms, reasonable rates and a polite staff. Located easy, I mean easy, walking distance to two resturants, two fast food restaurants and a convince store. One restaurant has a nice bar and live entertainment. Great place, we'll be back!

"Great Stay"

5
07/03/2016

Great Hotel, many eating places around to pick from, it's on a main street that takes you anywhere you may want to go, and the staff and city is just a great place and folks! I feel like "BWP" can be the perfect place for anyone on a Business Trip to the person (like me) that comes to visit family and friends. I travel alone and never have any worries staying at BWP. Friendly Town...Friendly People!

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Kay A: It was a pleasure to read your review. We do have a great location and it's very nice to be adjacent to 4 restaurants. I'm very luck to have such a caring and friendly staff. Thanks for your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn and Suites

"nice plce to stay in lufkin Tx."

5
06/03/2016

We stayed one night on our way to Galveston Tx.. Check in was easy and quick the desk clerk was very nice. Rooms were very clean, beds comfortable, bath was clean and in great condition. Lobby area very nice . Breakfast was same as most motels but very good and dinning room was kept very clean. Rates were very good. We can recommend this hotel.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Leonard V: We do have a great location here....very convenient on the way to Houston or Galveston. I have great front desk team. They are always efficient and friendly. Thanks for your comments about the hotel. We also have great housekeepers and fair rates. I appreciate your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites

"JCAA"

5
05/03/2016

We stayed at this hotel for my son's basketball tournament recently. It was clear, the staff was extremely pleasant and helpful. The decor was nice! The breakfast was average but there are a lot of restaurants around to eat. Nice hotel especially for the price. I would stay here again!

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Tamikom2016: I understand you stayed to my hotel for your sons tournament. I am so grateful you chose us. We do have a clean hotel with wonderful, pleasant, and friendly team members. Our location with 4 restaurants has always been a plus. I certainly appreciate your business. Kevin R. Jones co-owner/operator Best n PLUS Crown Colony Inn & Suites

"Surprisingly nice! "

5
03/03/2016

Might have stayed in a BW a handful of times over the years. It was just never a chain that I ever felt any loyalty to. We were heading to Galveston for a cruise and stopped in Lufkin the night before on the way down. I have to say was a nicer room than I have received at much higher priced chains. Super clean and very friendly staff. We've bookmarked this hotel for our future layover stops heading for south Texas trips

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Kyle, I just read your review...you made my day! We do have a great location for those traveling to the Houston/Galveston area. I agree we have a great hotel at a fair price and I'm very lucky to have such a friendly and hard working staff. Thanks for the comments! Kevin R. Jones Co-owner / operator Best Western Plus Crown Colony Inn & Suites Lufkin, Texas

"Great Property"

4
01/03/2016

A little set back from the highway, but worth locating. Smaller rooms, but clean rooms, friendly staff and well maintained property with super relaxing pool area. Surrounded by restaurants. Pet friendly, too!

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Malaya D Thanks for your pleasant review and for your business. We hope to see you again very soon! Kevin R. Jones Co-owner / operator Best Western Plus Crown Colony Inn & Suites

"Too Dated for Current Competition"

2
26/02/2016

I've stayed at this hotel 3 times in the past 4 years - all when I've been in Lufkin for funerals and burials for my 3 immediate family members. I stayed there because that's where my mom wanted to stay the first 2 times, and because it was familiar this last time when I buried her. It's a dark, dark, dingy hotel that is extremely depressing. And it's not just because I was sad and depressed anyway. Everything is brown and the lights in the room are so dim you practically need a flashlight. It's clean, but that's about the best anyone can say of it. Oh - and there is a decent restaurant with a good bar in walking distance just across the parking lot. I'll never be going back to Lufkin, but if I did, I'd stay anywhere else but this hotel.

helmhotelsgroup, Public Relations Manager at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
lkh75017, Thank you very much for your review and for staying with us for all of these years. We are very sorry to hear for your difficult time and for losing your mother. We are in the process of making some upgrades to the hotel that will include a slow rollout of LED lighting in the near future. I hope that if by chance you make it back to Lufkin you will give us another try. Zach Glenn Vice President

"Clean Hotel and Friendly Staff"

4
18/02/2016

Stayed here for a Conference. This was my first time staying at this Hotel and though the bathroom and sitting area of our 2 room Suite was a bit dated, everything was kept very clean. The Staff was super friendly and welcoming from start to finish. Breakfast was good and nice choice of restaurants (sit down or fast food) all in walking distance. I'll definitely stay again!

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Victoria G: Thanks for your review and your comments about our hotel & 2 room suite. We do have very clean rooms, a friendly and welcoming staff. I get a lot of good comments about our breakfast and our four adjacent restaurants. Thanks for your business. Kevin R. Jones Co-owner operator Best Western Plus Crown Colony Inn & Suites - Lufkin, Tx.

"Friendly and Clean"

4
17/02/2016

My wife and her aunt stayed here for one night. She said the staff was friendly and check in was a breeze. The room was clean and well appointed. They did not eat breakfast, so can't comment on this feature. Overall they were very satisfied with thIs Best Western and would recommend it highly.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Texanchief: Thanks so much for your comments. You are so correct, our front desk staff are always efficient and friendly. We also have won several awards thru Best Western for outstanding housekeeping. Thanks for your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites - Lufkin, Tx.

"Enjoyed our stay!"

5
12/02/2016

While traveling through Texas with friends we stayed one night at the BW Plus. It was very nice. The new BW Plus locations are every bid as nice as the Hampton Inns and HI Express locations and always competitively priced. Service was nice and room was nice. Just what one is looking for while traveling. Recommend this location.

"Clean, Clean, Clean!!!"

5
11/02/2016

Our room was wonderful. One of the cleanest hotels I have every stayed in. My hat is off to it's Housekeeping Manager and Housekeeping Staff. Excellent job!! French Toast was offered at breakfast and it was really good. Can't say enough good things about this hotel.

"My Goodness...the Room was CLEAN!!"

5
11/02/2016

This is one of the finest Best Westerns that I have ever stayed in. Everything about our room was excellent. Best Western is our hotel brand of choice and being a Platinum Elite Rewards Member, we have stayed in a few. It is refreshing to walk in the door and see a familiar face. Some of the front desk employees have been there over 10 years! Says a lot about their management!!

"Very nice hotel. Great place to stay in Lufkin"

4
08/02/2016

I was very impressed with this hotel and enjoyed staying here. Everything was great. Breakfast was better than average for most hotels. Internet service was good, too. Definitely would stay here again.

"Excellent Hotel"

5
22/01/2016

My husband and I were very pleased with our room. It was a very nicely decorated King size bedroom that looked like a suite. It had a sofa and kitchenette, very cute! The lobby decoration was very elegant and the front desk person was very professional and super nice. It was a good experience!

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Rosa N.: Thanks you so very much for your comments. I'm pleased you liked your room and the lobby. We get a lot of comments on the décor of the hotel. I also appreciate your kind words about the front desk staff. They do a great job pleasing our guests. Thanks for your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn& Suites - Lufkin, Tx.

"Very Nice"

5
17/01/2016

Very nice hotel! The hotel takes pride in the appearance of their lobby and rooms. The breakfast offers more than just cereal like hot waffles, eggs sausage etc. Great value for the price of the room!

helmhotelsgroup, Public Relations Manager at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Ronald, Thanks for the review! We hope to see you again soon! Zach

"Great Stay"

5
14/01/2016

I have stayed at several hotels in Lufkin and BWPlus in my opinion is the best. It is the hotel I call each time I return to Lufkin. It has many foods to pick from and any forgotten needed person items can be picked up. Also, the shopping is nice if you just want to shop around town. This is my pick of hotels in Lufkin, TX.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Kay A: Thanks so much for your kind review. I really appreciate you mentioning that there are many lodging choices in Lufkin and you prefer us....THANKS! We do have a fantastic location and breakfast. Our breakfast is frequently mentioned as a favorite and our location can't be beat.....close to several restaurants and lots of shopping. Thank you so much for your comments..........and your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites - Lufkin, Tx.

"Fire"

5
04/12/2015

I stay at this hotel when I travel to Lufkin, TX. Its always provided me with excellent service and nice rooms. I will continue to stay at his hotel the service is always friendly and enjoy the nice restaurants that are close and a nice walk to them.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Shane B: Thanks for such a great review. It's a pleasure to hear from one of our regulars. We do have a great staff and our location could not be better. I frequently am told of our excellent location to the four neighboring restaurants. Thanks for your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites

"great service"

5
05/11/2015

Everything was great. The staff was professional and friendly. The room was cozy. Shocked it had a ceiling fan. The bed slept good. I would return to the location for a personal stay. The breakfast was okay.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Tabatha W: I really appreciate your review. I do really have great staff who all do a great job.I get a lot of nice comments about our ceiling fans. Most hotels don't have them and they certainly keep the room comfortable. Thanks you for your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites - Lufkin, Tx.

"Super staff, great rooms, beautiful place!"

5
02/11/2015

This was a really great place, clean and beautiful. The staff were all very friendly and helpful. I was pretty uncomfortable in the bed I really do not like a super firm mattress and this one definantley was that. I feel a pillow top mattress cover would have made my night twice as nice.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Tammy L: Thank you so much for your review. I really have a great team here in Lufkin. My housekeepers are incredible! The staff are always trying their best to please our guests. I'm sorry that you found the bed uncomfortable. Our mattresses are pillow-top with medium thickness. Perhaps if you let us know what room you were in we can investigate. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites

"Best Hotel Ever"

5
07/10/2015

I spend the majority of my time on the road with my business and have stayed at this hotel several times over the past six years. It is always clean and the staff are friendly and go out of their way to ensure your hotel experience is a positive one.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
I really appreciate hearing from one of my return guests. You said you have stayed here several times....that's very pleasing to hear. I am truly lucky to have such a caring staff. Thanks for your comments and business.... Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites

"Wonderful place to stay."

5
05/10/2015

I have stayed at your hotel a number of time now and will not consider staying anywhere else in Lufkin. The rooms are clean and well furnished, the staff is helpful and friendly. The breakfast items were fresh.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Greetings: Thanks so much for your comments regarding your stay here in Lufkin. We do have a great team here who really care about what they do. They strive to please our guests. I appreciate my repeat customers ..... thanks for you your business. Kevin R. Jones co-owner/operator Best Western PLUS Crown Colony Inn & Suites

"Good value for the money & quiet location"

4
02/10/2015

We were driving through Texas and didn't have reservations because we didn't really know where we were going to be stopping for the night. We came upon Lufkin and thought it was a good place to stay. We went back and forth between staying here and the Courtyard by Marriott, but picked this place because it was about $50 dollars cheaper and offered free breakfast, which is always a bonus in my book. Plus the location was a little more away from the traffic noise. We got a room facing the back parking lot, which was actually nice because there were a lot of trees and greenery to look at. Plus, this really helped with keeping noise out from the main road. There are a couple of restaurants within walking distance. The rooms were nicely decorated and clean. Looked freshly updated. The staff was super friendly. The free internet was also another bonus. We would definitely stay here again.

helmhotelsgroup, Owner at BEST WESTERN PLUS Crown Colony Inn & Suites, responded to this review
Thanks for taking the time to write a review. It especially pleases when a guest notices our rate and FREE breakfast compared to the competition. I am so blessed to have the staff that I do. You are correct....we are cheaper than others, have a free breakfast, and are have a quiet location. Thanks for your business. Kevin R. Jones c0-owner/operator Best Western PLUS Crown Colony Inn & Suites - Lufkin, Tx.

"best hotel"

5
18/09/2015

nice hotel highly recommended, very clean rooms, nice and friendly staff, the best hotel i have stay in in years. nice pool, fitness center is very good. easy laundry service. looking forward to staying there again in the future.

"great value"

4
14/09/2015

No complaints...everything was as expected. Clean rooms. Friendly helpful staff. Easy location near good eating places. This was a repeat stay for us. Will return when back in the area. Stay was great.