"Poor......that sums up everything"
JpegDrive, 18 Février 2020
Its a Friday night....it's late and I just want a bath, a drink and to go to bed. There's no bath (but there's a shower)...however the water pressure is dire...so that's not good. There's no bar, or restaurant, which doesn't bode well for breakfast...but we'll get to that later. They have free Wifi and he hotel is well situated with access to trains and buses. It seems to be a relatively new build or refurb building so that's a plus....... The bed is comfortable enough....but there's that underlying feeling that the room just isn't clean.....you know the way you just get that feeling sometimes - can't quite put my finger on it....and I really don't wan to go rooting around to back up my suspicions ....i just know something's not right. I'll leave it at that. Suffice to say, the carpet wasn't clean at all. Selection of TV channels...considering this is LONDON.....is poor...very poor...almost laughable. Right. Sleep....bed was comfortable as I said before. Had a room at the back of the hotel overlooking the railway tracks....that didn't really have any effect on me....the windows seem to be double glazed enough to block out the noise - so kudos there. Breakfast. NOT GOOD. There is no restaurant in situ, so I was given a voucher for breakfast in a cafe up the road (maybe 30m away??) I was told, when i got there that I had a choice of three items.....and a lesser choice of uncleared dirty tables. I ordered scrambled eggs on toast. I got cold eggs on a cold plate with warm bread. Coffee was dreadful. I booked a two night stay in this establishment, which entitled me to two breakfasts.....I couldn't eat breakfast on the second morning because the cafe was full....i was told there was a waiting list and that i should come back in an hour. Suffice to say that's just not good enough. Complaints to their email address illicit a generic response in the form of a 15% refund and a further 15% discount off a future booking. I know its generic, because verbatim, (with the exception of my name at the top of the email) i know of another reply with exactly the same wording and offer. I accepted neither offer on the basis that the service and accommodation were sub par, and as a result, a further booking is never going to happen. Similarly, I think that TripAdvisor readers should read real reviews, by real people about real incidents....and not have the cracks papered over. Would I recommend this hotel? Eh............no. Poor accommodation. Poor service. Poor communication. Overall poor. I was going to give a 3 star rating, but, on reflection....and I've had plenty of time to reflect (this review is NOT a knee-jerk reaction) I've decided it didn't provide even half of the service I expect, so it's 2 stars from me. I'm not being bitter, and I'm not being petty. All I expect is value for money...or at least the service I paid for - sadly neither are applicable in this instance. Get your act together Putney Hotel.