Best Western Hotel Leisure Inn, Lakewood

Rooms are recently renovated. Very comfortable accommodations. Excellent breakfast included. Good value. Very clean and the staff was super. Very professional, friendly and efficient. I recommend this Best Western.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Marianne M, I would first like to thank you for taking the time to write a review of your stay with us. We are all very thankful for the positive review you gave us. We are always striving to meet and exceed guest expectations during their stay and are very glad that we succeed with you. Once again thank you for your review and we hope to see you again in the near future.

Very clean , friendly staff , best bang for the buck in the Lakewood area. Only thing I would change would be the breakfast hours , 9:00 am is way too early to stop serving breakfast. Other then that excellent stay.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear vincentnanfra, I would first like to thank you for taking the time to write a review of your stay. We are very pleased on how satisfied you are with our property. We are always working hard to exceed guest expectations. We will certainly take into consideratiuon your suggestion of a longer breakfast hour. Once again thank you for such a positive review.

We were only staying one night at this location so I picked the most economical room. I didn't expect much and I was very pleasantly surprised by the perks. The room was clean and comfortable. The air conditioned room had a refrigerator, microwave and coffee maker. The breakfast room had fresh fruit, coffee and juices available all day and evening. Since we are Best Western Rewards members we received a welcome package of bottled waters and snack bars. All of this for under $100 plus tax.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Dianer315, I would first like to thank you for taking the time to write a review of your stay. Thank you so much for such a positive review, we are glad that we could exceed your expectations during your stay and hope that you will continue using us for your lodging needs in the future. Once again thank you for the review.

The hotel is easy to get to and although it is near the highway it was very quiet in our room. We were upstairs which we didn't mind because we didn't have much luggage. The room was clean and comfortable. Loved the soap and shampoo, they were great, too. The room had an even temperature, and the bed was super comfy. We slept well. My husband gave the ultimate compliment, he loves long hot showers and he said that this may have been the hottest hotel shower he ever took!

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Angela K, I would first like to thank you for taking the time to write a review of your stay with us. Thank you so very much for such a positive review, we always strive to meet and exceed guest expectations and we are very happy that we were able to do so during your stay. We hope that you will visit us again the next time you are in our area. Once again thank you for the review.

We stay here regularly and for the price it is worthy. Could have more options for breakfast as well as a later time on weekends. Very clean. Vending machines were empty for a late night snack so bring your own. Hotel did offer fresh fruit and coffee during eve.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Guest, I would first like to thank you for taking the time to write a review of your stay with us. We would also like to thank you for your continued patronage of our property and are glad that we have been able to provide you with an affordable option. We will definitely look into your concerns in regards to the breakfast and vending machines. Once again thank you for your review and we look forward to see you in the near future.

I've stayed here twice when visiting family in the Brick / Toms River area. The location of the hotel is right off the Garden State Parkway on Route 70 on the border of Lakewood and Brick, so it's very convenient and easy to get to. This hotel is consistently less expensive than some of the other options in the area and the accommodations are very nice. It seems that it has recently been renovated so the rooms are modern and very clean. Front desk staff has always been friendly and helpful. I would definitely recommend this hotel if you are visiting the area! There are other hotels in the area, many of which are not as nice (but more expensive).

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Michael R, I would first like to thank you for writing a review of your stay with us. We were pleased to see that your stay was enjoyable. Your continued business is much appreciated and we will continue to provide outstanding customer service with clean and affordable accommadations. We all look forward to your next visit with us. Again, thank you for such a positive review.

The Leisure Inn is an excellent location. You will enjoy the breakfast and the service; however, the buildings are in need of a renovation. Bring your shoes since walking from one end of the motel to breakfast requires traveling up a flight, down a flight, and persistence.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear John Z, I would first like to thank you for taking the time to write a review of your stay with us. We certainly understand that the layout of the building isn't the best but we always strive to meet and exceed guest expectations during their stay and we are glad that we did so with our breakfast and service. Once again thank you for your review and we do hope that you will visit us again should you be in this area.

Good location. Breakfast should extend to 10am, not end at 9:am. Staff was very helpful. The restaurant was very very cold, should increase heat when it is so cold outside. Thank you for this opportunity to comment.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear JoanbV2750KF, I would first like to thank you for taking the time to write a review of your stay with us. Your comments are absolutely valid and we will look into extending the breakfast hours. As for the temperature of the breakfast room we do apologize for not increasing the temperature to a comfortable level for our guests. We do thank you for your honest review and do hope that you will continue to use us for your lodging needs should you be in the area again.

Love the Best Western brand ! The drive to Asbury Park was about 40 min in snow but we survived. Would recommend this property but not to visit Asbury Park because of the drive but the property is great

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Catalina25096, I would first like to thank you for taking the time to write a review of your stay. We are all very pleased that not only do you love the brand but that you found our property to meet and exceed your expectations. We hope that you will continue to be a loyal Best Western customer. Once again thank you for such a positive review, we look forward to your return.

Hotel located convenient to Garden State Parkway. Refurbished 2 yrs ago. Rooms renewed.Bathrooms all new. Free hot breakfast. No elevator. Steps to 2nd floor.Surprisingly quiet in hotel. Not the best but very good for Toms River area. Have stayed several times.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Fred184y, I would first like to thank you for taking the time to write a review of your stay with us. We are happy to see that our accommodations suit your needs and that you are a frequent guest with us. Should there ever be something that we can do to make your stay more enjoyable please do not hesitate to ask. Thank you for such a positive review and we look forward to your next visit with us.

The room was not clean, the remote control hardly worked and the internet was slow. Additionally, when I called the front desk to see if I could have a band aid, they told me there were none available. The staff was pleasant and helpful when they were available, sometimes they were M.I.A.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear sarahIG9187NE, I would first like to thank you for taking the time to write a review of your most recent stay with us. I would like to apologize for your unpleasant experience that you had while staying at our property. We do hope that you will give us another opportunity to gain your business back should you be in the area again. Thank you again for such an honest review.

We came to attend a wedding in that area. The staff was friendly and helpful. A young man came to the desk while we were checking in. He complained of chest pains. The desk clerk acted quickly to get him an ambulance.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Peggy C, I would first like to thank you for taking the time to write a review of your stay with us. We were very pleased to see that you enjoyed your stay. We always strive to meet and exceed our guests expectations and we are very happy to see that we succeeded during your stay. Once again thank you for such a positive review and we hope that you will continue to use us for your lodging needs in the future.

Wife and I stayed here on our way to Atlantic City they the hotel now smoke free but a non smoker can tell the room they gave us was not smoke free at one time at check in the person that check us in told us the wrong door and with our luggage we walk have way around bottom floor

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear M5348XVedwinm, I would first like to thank you for taking the time to write a review of your stay with us. We do apologize for some of the inconveniences that you experienced during your stay with us. We always strive to meet and exceed guest expectations and we are disappointed that we failed during your stay. We do hope that you give us another opportunity in the future to show you that we are better than what you experienced during your stay. Thank you for your honest review.

The hotel was clean, and the staff was friendly and welcoming. Normally that all that matters. However, I couldn't believe the design of our room! Why would the shower/bathtub be outside of the actual bathroom two feet away facing the bed? Did someone think that guests like jumping from the shower straight into the bed? I am still puzzled. It was not a big bathtub honeymoon suite style, we are talking about small usual shower/bathtub with the glass sliding door, and not the handicapped version either. Nothing would explain that strange design.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Irena S, I would first like to thank you for taking the time to write a review of your stay with us. We appreciation the honesty of your review and by telling us what you enjoyed about your stay and what you didn't gives us an opportunity to get better. I certainly understand that our whirlpool rooms do have an odd design and we are very sorry that you did not find that room suitable. We never want our guests feeling uncomfortable during their stay. We do hope that you will give us another opportunity should you be in the area again and we will certainly present you with every room option available. Again thank you for your review and we do apologize for the unusual accommodations.

Took the teen-age nephews to Six Flags Great Adventure, about 30 minutes from this hotel. Rooms (back building) were clean & quiet with no road noise. Complimentary breakfast had plenty for everyone. An excellent choice.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Arthur K, I would first like to thank you for taking the time to write a review of your stay with us. Thank you for such thoughtful review, we are always pleased when guest have a positive experience with us during their stay. You business is important to us and we hope that you will continue to use us for your lodging needs in the future. Once again thank you for such a positive review.

This Best Western is all that one expects when having to travel and has to stay for any length of time be it a day or whatever time necessary. The location was ideal, just off the main highway and yet close enough to the main section of the area (town, attractions etc.)

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear jameswZ3807NY, I would first like to thank you for taking the time to write a review of your stay with us. We were very pleased to see that you were able to enjoy your stay with us. We are always striving to meet and exceed guest expectations and its reassuring to see that we have succeeded with you during your visit. We hope that you will continue to use us for your lodging needs in the future. Once again thank you for such a positive review.

We stayed here as our class reunion was held within walking distance of The Grand at 1600. The staff is extremely helpful and friendly. A well kept hotel with very clean rooms. The toilets are extremely loud when flushing. We had a room with a hot tub. I do not recommend as it is just a regular size tub with water jets built in. Not large enough to accommodate two people unless you're very short. Breakfast was as usual for a BW.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Philip L, I would first like to thank you for taking the time to write a review of your stay with us. We appreciate your feedback both positive and negative. It gives us an opportunity to see what we are doing well and what areas we can improve upon. We do hope that should you be in the area again you will continue to use us for your lodging needs. Once again thank you for your review.

Small but nice property although the lay out seems odd. There's no way to go through all the rooms from the main entrance (Front Desk). So, when you check in, you will have to go outside again and use the side doors to access the rooms, which smells fresh every time you get in. Front Desk staff are quite welcoming. Room is pretty small and beds are not that comfy. Everything is basic here but it's clean, which is the most important part. Nothing special for the breakfast but good enough for a quick grab. Ample of free parking space, which is great! Convenient and easy to locate with shopping complex and restaurants in the surrounding area. Will likely to come back for another Jersey visit.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear SkyHopper1, I would first like to thank you for taking the time to write a review of your stay with us. We do appreciate your honest feedback and will use this to better ourselves. Certain things are unfortunately out of our control, such as the layout of the building, but there are other issues such as the comfort level of our beds that we can look into. We hope that the next time you are in the area you will continue to use us for you lodging needs. Once again thank you for your feedback.

My apologies for the satisfactory rating. The wedding party who booked should have alerted its guests of the caliber of this hotel. Would not stay again. Smelled of smoke, Toilet seat would not close. A/c in room blew directly onto the bed beside it: no cover/veting appliance to force to blow up. I would recommend for those on a budget

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear ReadyForVacation365, I would first like to thank you for taking the time to write a review of your stay with us. We are very disappointed that your stay with us was not an enjoyable one. We are always striving to exceed guest expectations and we are very sorry that we failed during your stay. I assure you that we are absolutely better than what you experienced and we do hope that you will give us an opportunity to win back your business in the future. Once again thank you for your honest review.

This property is quiet despite being near the interstate. The lobby and room was clean, but the place initially smelled of smoke. After being in the room an hour we concluded the smell must be mildew or wall mold. Not exactly sure of the odor source, but you will smell it when you step into the room. This property is two floors, but has not elevator. The rooms are small. There are washing machines and dryers (that do not dry very well). We checked in late and the staffer at the front desk was clueless on how to use a Best Western travel card to pay for the room. Told me I had to call the BW 800 number to work it out. I told him I did not, and had used the cards upon checkin a number of times. In fact, BW states the cards must be used at checkin. After insisting that he apply it to my account at check-in he reluctantly telephoned a manager and they walked him through the process. Mistakes can happen, but you do wonder how BW employees do not know how to use BW travel cards. The breakfast is standard fare that all these roadside hotels offer. Probably a better nutrition move to just go to a local restaurant that specializes in cooking. All said, would not stay at this property again.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear sevenstepsaway. I would first like to thank you for taking the time to write a review of your stay with us. We are very disappointed to hear that your stay was less than enjoyable. We understand how frustrating it must be to not experience top notch customer service and I do assuring you that we will be using this as a refresher course in training and customer service for all of the staff. These mistakes in no way represent how we operate our business on an everyday basis and we do hope that you will give us an opportunity to gain your trust and business in the near future. Thank you again for your honest review.

We have stayed at this hotel several times over the years and the experiences just keep getting better. Since our last stay they built a beautiful breakfast room off the Lobby area that was nicer then some of the restaurants in the area. Carlos the General Manager told us the owners are committing to another major remodel which is rather impressive since just 2 years ago all of the rooms were completely remodeled!! Carlos is an excellent attentive manager who interacts with his guests.Of course he is assisted by equally high caliber managers and staff. They have never failed us in any requests made over the years.Again thank you for an excellent holiday stay you will certainly see us again in a few weeks.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Constantine V, I would first like to thank you for taking the time to write a review of your stay with us. It is certainly our goal to always provide excellent customer service to all of you guest, new and old. We could not be happier to see that we have consistently provide you with that service over the years. We thank you very much for all of the positive comments and we always look forward to your return. Once again, thank you very much for all of the kind words.

Clean, neat, modern rooms that were well-appointed. Complimentary breakfast at the hotel lobby had plenty of choices inc waffles, sausage, and eggs. The outdoor pool was sunny and clean, the grounds were well-manicured and full of late summer color. The hotel itself could have used larger signs, it was not clear from the road that we were at our destination, and our GPS actually led us away from the entry. Once we arrived, though, it was definitely worth the trouble. Only 7 or so miles from Point Pleasant Beach, at half the seasonal price!

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear CHoppe730, I would first like to thank you for taking the time to write a review of your stay with us. We are very pleased to hear that you enjoyed your stay with us. We are always striving to meet and exceed guest expectations and it is reassuring to see that we succeeded with you during your stay. We do hope that you will continue to use us for your lodging needs should you be in our area in the future. Once again, thank you for such a positive review.

From the uncomfortable beds, to the cigarette smelling rooms, to the poor staff. I would not recommend this hotel to anyone. Not worth the price. The location is decent, but for a couple dollars more I would stay down the road next time.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Eric12345H, I would first like to thank you for taking the time to write a review of your stay with us. We are all very disappointed that your stay was less than enjoyable. We certainly do try to always meet and exceed guests expectations and we are very sorry that we failed during your stay. By telling us what went wrong and what wasn't enjoyable we are able to use this info to get better. We certainly hope that should you be in the area again you give us an opportunity to win back your business, because we are better than what you experienced. Again thank you for your honest review.

Although I appreciate how hard the staff worked, they didn't have much to work with. Although the property advertised a major overhaul, the smell of stale smoke prevailed, covered by perfume and cleaning agents. And, to make matters worse, these smelly rooms and beds are smaller then other hotels in the same price range. Be careful, look elsewhere first.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Mark A, I would first like to thank you for taking the time to write a review of your stay with us. We are disappointed to hear that we could not meet and exceed your expectations of our property. We truly do work hard at provide a clean, affordable, and enjoyable stay for our guest. By telling us what wasn't enjoyable we are able to work on these issues. Thank you for your honest review and we do hope that you will give us another opportunity in the future to prove to you that we are better than what you experienced.

We have never stayed in a Best Western hotel before. I think we will stick with the Hilton brands. It was a very basic hotel even though it cost close to $200. When we went to our room there was BARKING coming from different rooms near us. I just thought this is a pet friendly hotel and figured we had to just put up with it. Here is were I have a problem...Our daughter ended up having a seizure while we were out. We felt it would be better to head home. We went into hotel around 10:30pm and I explain the situation to man working. He said we would still be charged for night even if we didn't stay. I asked to speak to a manager or if he could please call someone. He said he was the only person there. We figured since we couldn't get refund and had paid $200 we'd stay. When I was checking out this morning I noticed a big sign saying No animals allowed....( anyone caught with animal in room would be kicked out and no refund). I thought this was kind of strange since we heard the dogs ALOT during the afternoon and again a few times during the night. We even saw a group of people with 3 dogs at the pool. I mentioned at front desk when checking out that I thought hotel DIDN'T allow pets. I was told they were the OWNERS. I thought here we were last night with our daughter who would of been A LOT more comfortable at home and the guy wouldn't even ask them if it was ok to refund us. BUT it was OK for us to listen to their dogs.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Eileen3kids, I would first like to thank you for taking the time to write a review of your most recent stay with us. We are very disappointed to hear that your stay was less than enjoyable. I have emailed you personally with more detail on your stay. Again we are truly sorry for your poor experience with us and we do hope that you will give us an opportunity in the future to regain you as a customer.

Checked in not knowing what to expect and was I surprised This Hotel way surpassed my expectations very clean , very comfortable , nice relaxing outdoor pool couldnt be Happier neede a couple of Days get away wanted to go to the beach which was maybe 20 minutes away and have a affordable clean place to stay they Hit the mark will be back

My wife and 2 children stayed with me in this hotel for one night. I have no complaints and no compliments either. Staff was helpful and professional but not overly helpful or friendly. The location was convenient off the highway but not scenic. There was nothing to do near the hotel, not even sidewalks to allow you to take a walk or go for a jog. The room and hallways were clean (with a strong smell of disinfectant). There is a small outdoor pool but no fitness center. Breakfast was good, with some fruit, yogurt, make-you-own waffles, cereal, breakfast breads, etc. The room was functional with 2 fairly comfortable double beds, enough room for four people, and a functional bathroom. They gave us 2 bath towels for 4 people but gave me more at the desk when I asked. The towels were among the roughest I have experienced at a hotel but were clean. All-in-all, this hotel gets the job done but not much more, a decent value for the price.

This is a good place to stay that is close to the beach. It is clean, newly remodeled, and was quiet at night.The breakfast was good, and it is close to various shops and restaurants. There is an outside pool that is nice. We plan to return there in the future, and bring other family members.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Gloria W, I would first like to thank you for taking the time to write a review of your stay with us. We are all very glad to hear that you enjoyed your stay with us. We are always striving to meet and exceed guest expectations and we are very happy to hear that we succeeded with you. We look forward to your return. Once again thank you for such a positive review.

Staff was accommodating when approached with issues. Rooms could use extermination and floor cleaning (at least in the one we stayed in). Bathroom Facilities were clean and presentable. Pool area was clean and acceptable.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear robertsL7396OZ, I would first like to thank you for taking the time to write a review of your most recent stay with us. By telling us the things that you liked about your stay and the things that we can improve on, you give us an opportunity to get better. Thank you for providing us with honest feedback and we do hope that you will continue to use us for your lodging needs in the future.

My boyfriend and I stayed here for two nights in a room with a queen size bed. The room was spacious enough to have a cot brought in for a friend who stayed the second night. Beds were NOT comfortable.. Loved the Decor! Front Desk Staff upon check in was wonderful. I called mid evening the next day asking if they had a cot available and the clerk who answered the phone seemed pretty clueless. He had me call back in "10 minutes" so he can check with a girl on another floor. I feel that should have been handled a little more professionally. He seemed he might have been a fresh out of training..seemed a little nervous/clueless.. Getting towels brought to our room the second night was GREAT! Had a pleasant time overall.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear BENJABETH, I would first like to thank you for taking the time to write a review of your stay. We are glad to hear that overall you enjoyed your stay with us. Some of the issues that you stated we will certainly work on and do apologize for everything not running smoothly for you. We appreciate your comments and hope that you will continue to use us for your lodging needs in the future. Once again thank you for your review.

I recently attended a wedding the area of this hotel and neglected to book a room at the wedding facility which included a local motel. The local place did not impress me at al,l as I checked out the accommodations that they provided for other family members and found the Best Western well worth the additional $13.00 that I was paying. (Had I booked earlier, I would have stayed at Best Western for only $3.00 more than the people at the yacht club were paying.)

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Ralph B, I would first like to thank you for taking the time to write a review of your most recent stay. We are always striving to meet and exceed guest expectations and we are very happy to see that we have succeeded with you. Hopefully should you need to travel to our area in the future you will consider us for your lodging needs. Once again thank you for such a positive review.

Staff was pleasant. Room clean. Found price to be higher than previous stays at BW properties. Older property that stated had been recently renovated. The bathroom was in good shape. Breakfast was very good.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Pprobst, I would first like to thank you for taking the time to write a review of your most recent stay. We are very pleased to see that you enjoyed your stay and that you found the staff to be pleasant and accomodations to be clean. We certainly always strive to meet and exceed guest expectations and are very glad that we were able to do that with you. Next time you are in our area we hope that you will continue to use us for your lodging needs. Once again thank you for such a positive survey.

Staff was friendly and kind rooms were really nice and clean and the swimming area was the kids favorite part I'm satisfied with my stay and I plan on coming back again and I also referred family members as well

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear P9232BDdianam, I would fist like to thank you for taking the time to write a review of your most recent stay with us. We are very happy to hear that you enjoyed your stay. We always strive to meet and exceed guest expectations and are very pleased that we succeeded with you, we look forward to your return. Once again thank you for such a positive review.

We booked a last minute July 4th vacation. Most of the hotels right by the water were booked, or ridiculously expensive, so we decided to try this best western. We were not disappointed. The hotel is easy to get to and very well maintained. The room was clean and comfortable. There was plenty of parking available. The breakfast was absolutely a great benefit. They had scrambled eggs, sausage, waffles, cereal, etc. Really wonderful. We even tried the outdoor pool on the night of our arrival. Nice to relax in after a long drive. I would definitely recommend if you don't mind a little bit of a drive to the beaches.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Maria_Mark_MMM, I would first like to thank you for taking the time to write a review of your most recent stay with us. We are all very happy to hear that you had an enjoyable stay. We are always striving to exceed guest expectations of our hotel and it's very reassuring when guests let us know how will we are doing. Thank you very much for such a positive review, and we hope that you will continue to give us opportunities for your business in the future.

During my stay at the Best Western in NJ , I encountered a few problems. 1) unwillingly would not put 2 names on receipt after being asked the next day via phone. 2) The key card kept having to be exchanged for some reason because was never working. 3) The water pressure was awful in room. 4) No safe in room to keep important documents.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Lmancini96797, I would first like to thank you for taking the time to write a review of your most recent stay with us. We are very disappointed to hear that your stay was not an enjoyable one and are truly sorry that we failed at providing you with a pleasant stay. We do hope that should you be in our area again you will give us an opportunity to provide you with an outstanding experience. Once again thank you for your review, we will certainly use it to better ourselves.

No complaints. Staff was helpful, rooms was clean, no issues. Came once with my friends at the beginning of the month and then again with my fiancé when I knew we'd be visiting the area again and had a good prior experience with the hotel

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Amanda C, I would first like to thank you for taking the time to write a review of your most recent stay. We are very pleased to hear that you enjoyed your stay with us. We are always striving to meet and exceed guest expectations and we are very glad to we have done that with you. Hopefully you will continue to stay with us whenever your in the area. Once again thank you for such a positive review.

Their was a spiders one in my bed and one on the wall. It really gave me sleeping issues. I saw another spider on the wall a little while later and killed it. So although I didn't get a spider bite one was a brown recluse and they leave a nasty bite

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear markjp2746LF, I would first like to thank you for taking the time to write a review of your most recent stay with us. We would like to apologize for your room having spiders, we certainly always strive to make sure that our rooms are as clean as possible and up to our guest standards. We do hope that this will not deter you from giving us another opportunity in the future. Once again thank you for your review.

The Best Western Leisure Inn offered family friendly amenities including Cable TV, hot breakfast, free internet, laundry mat, and pool. I slept well on the mattress and the in-room climate control was excellent. I will definitely return with my family next year!

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear loism882, I would first like to thank you for taking the time to write a review of your most recent stay with us. It is always a pleasure to hear how enjoyable a guest stay was with us and we are very grateful and thankful for such a positive review. We truly look forward for your return and we hope that you will always consider us for your lodging needs. Once again thank you very much for your review.

My stay at the Best Western Hotels in New Jersey was pretty comfortable. I was there four five days. The room was kept very clean during that whole time period. The heater and the air system worked very well. All supplies were replenished daily. The breakfast was very good, I enjoyed the food. And everything was fresh. Overall I would recommend Best Western Hotels favorably.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Y1397KGkarenp, I would first like to thank you for taking the time to write a review of your most recent stay with us. We are very pleased to see that your enjoyed your stay with us, we are always striving to provide our guests with a positive and memorable stay. Hopefully the next time your are traveling in our area you will once again choose our location for your lodging needs. Thank you very much for such a positive review, it truly means a lot to us.

I commuted each night to my event and was in need of a room. Best western was economical, clean and convenient. The rooms were a bit small in space but overall, was just right for me. The microwave and refrigerator were very helpful to have. The beds were comfortable and I hated to get off of them. The room decors were pleasant. I would come again. Loved the pool too! Breakfast was good staff too.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear sharontJ3549RU, I would first like to thank you for taking the time to write a review of your most recent stay with us. We were very pleased to see that you enjoyed your stay with us. We always strive to meet guest expectations and are always happy to see when we succeed. We look forward to your return to our hotel the next time you are in our area. Once again thank you for such a positive review.

Non-smoking room smelled of stale cigarette smoke (and check-in required signature acknowledging Non-Smoking Policy, with penalties for smoking). Screaming from next room at about 5 am, after which local police arrived to arrest one of the occupants for a domestic violence incident. Not really a pleasant experience.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear PCCinDC, I would first like to thank you for taking the time to write a review of your most recent stay with us. We were not happy to hear that your stay with us was less than pleasurable. We do our best to deter people from smoking in our renovated non smoking rooms and we are very sorry that you were giving a room that had an odor of smoke, we should have never placed you in that room. As for the disturbance in the middle of the night, again we are terrible sorry that you had to be disturbed during the middle of the night by other guests. The hotel never intends on our guests being disturbed at any time during their stay and we are truly sorry that you were. We do hope that should you be in the area again you certainly will allow us to redeem ourselves and provide you with a more enjoyable experience. Once again thank you for your review.

Clean rooms, courteous and professional staff. The hotel grounds were well taken care of. The staff was very professional and dealt with check-in and check-out very quickly and accurately. The breakfast was very adequate and was presented nicely. This hotel is a little out of the way of the touristy Seaside Heights, shore areas, etc. That is why we liked it so much. It was cheaper than staying at the beach but was only a 15-minute drive to our dinner boat cruise in Tom's River.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear paulpB6155OW, I would first like to thank you for taking the time to write a review of your most recent stay with us. We were very pleased to see that you enjoyed your stay with us. We always strive to exceed guest expectations. Thank you very much so such a positive review, it truly goes a long way. Should you be in the area again we hope that you will stay with us. Once again thank you.

Was told the summer rates were in effect because it was June. The place is on a route with nothing nearby. Thought the room was a little too pricy for the area. Was told it's beach season but the nearest beach was at least 15 minutes away. What a poor excuse to raise the rates!

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear sue47585, I would first like to thank you for writing a review of your most recent stay with us. We certainly understand that pricing is one of the most important factors when deciding where to stay and I assure you that there are many factors that go into how we set our rates. I do apologize if that was not made clear by our staff, we certainly never want our guests feeling like they are not getting value for what they are paying for. We do hope that despite the pricing, you were able to enjoy your stay with us. Hopefully, should you be in our area again you will choose to stay with us. Once again thank you for your review.

Staff and reception efficient, friendly and helpful. Amenities better than expected and good value for a short overnight stay on a business trip. Breakfast was well presented and plentiful with great choices

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Duncan C, I would first like to thank you for taking the time to write a review of your most recent stay with us. We were very pleased to see that you enjoyed your stay. We hope that if you are in our area again you make us your choice for lodging. Once again thank you very much for such a positive review it truly means a lot to us.

The staff were professional and courteous and very helpful. The room was modern and clean. Looked very new. The bed was comfortable and the bathroom was very new and nice. I drove over to the shore and had a marvelous time on the beach and came back to enjoy great sleep in a comfortable room and a great breakfast the next day. Check - In and Check - Out was fast and convenient.

We stayed at the Best Western Leisure Inn during the last week of May 2017. It was the first weekend it introduced hot breakfast items (scrambled eggs and bacon) in addition to its weekday continental breakfast. They're still working out initial kinks in such a launch (it was a little slow, and they couldn't keep up with the demand), but they made a good effort. Staff was polite, professional, and very helpful. Franklin, the day front desk manager; Dominick, the night auditor; and two other employees whose names we did not get went out of their way to be accommodating. Room was as expected. Photos accompany. We were satisfied with the stay.

The yogurt was expired. The front desk attendant tended to the desk and the food. The hotel had a terrible smell. Not worth the money or convenience. The front desk associate tried to be friendly but it didn't accommodate for the smell, the food quality or general quality of the stay. The price was too high for this.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Trilizsa T, I would first like to thank you for taking the time to write a review of your most recent stay with us. We are very sorry that your stay was not as enjoyable as it could have been. It is absolutely unacceptable that we had expired food out for breakfast and I assure you that will never happen again. All of your issues and concerns will be looked at as a way for us to get better. I know that doesn't fix your stay but should you give us another opportunity to gain you as a loyal guest I promise that you will see the changes that we have already made. Again thank you for your review.

Professional staff that were very knowledgeable of the local area and provided us with helpful advice on where to go for amusement and meals. The location of the hotel was convenient to the Garden State Parkway and NJ route 70.

When on business the hotel should better policy when checking with out for the employees checking in. Especially if it's a late check-out and the person is a diamond member. Breakfast is good but no eggs and meat

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear tby25, I would first like to thank you for taking the time to write a review of your most recent stay with us. It is always important that guest give us feed back of their experiences during their stay, that is the only way that we can get better. I do thank you for bringing up specific situations to which we can and we will get better at. Once again thank you for your honest review and we hope that the next time you are in this area you give us an opportunity to show you how we have grown and learned from your review.

The hotel was clean, the staff was friendly and the complimentary breakfast was more that we expected. We would stay here again when we travel to NJ to visit our family that just relocated there. The only negative is the full size beds, since there were 4 of us sharing a room we found that the mattress had a slight indentation in the middle from one person using it to sleep and it made it a little uncomfortable. But it wasn't too bad

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear 885kathleenk, I would first like to thank you for taking the time to write a review of your most recent stay with us. We are very pleased to see that you enjoyed your stay with us. We are always striving to meet and exceed guest expectations and are glad that we succeeded with you. Thank you for telling us about the beds, we will look into replacing the mattresses. Again thank you very much for such a positive review.

First time staying in a Best Western and I was surprised by the cleanliness and comfort of the room. Staff helpful and courteous. Price is reasonable and breakfast was good. I would recommend Best Western and would stay there again.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear 474marlenea, I would first like to thank you for taking the time to write a review of your most recent stay with us. We are always pleased to see that we have exceeded guest expectations when staying with us for the first time. We certainly do hope that you will continue to stay with us whenever your in the area. Once again thank you for such a positive review.

Rooms completely renovated. Very nice. Seems a bit "sketchy" when you first drive in as it's next to a gas station as well as a gravel open lot (parking) with old cars. However, the hotel drive leads to the Best Western parking lot which is nice. Close to the highway so extremely convenient. All amenities (Starbucks, Target, Costco, restaurants) are on that Route 70 strip.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear LaFamilleAventureuse, I would first like to thank you for taking the time to write a review of your most recent stay with us. The staff and I were very pleased to see that you enjoyed your stay at our property. Hopefully if you are ever in the area again you will continue to use our hotel for your lodging needs. Once again, thank you very much for such a positive review.

Have used this place numerous times as it is real close to relatives. Never a problem. Always clean. The location is right next to the Garden State Parkway. About 5 miles from BlueClaw Stadium. Far enough from the road that traffic noise is not A concern.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear Thomas D, I would first like to thank you for taking the time to write a review of your most recent stay with us. We were very pleased to see that you had an enjoyable stay with us and that you continue to stay with us. Thank you very much for such a positive review and we look forward to your next visit with us.

This was my first time staying at a Best Western hotel and it was great to say the least! Staff was very courteous and friendly. I did not experience any negative type of problem that would have me reconsider leaving. I did love the fact that the ENTIRE hotel was a smoke free environment, definitely a plus in my book! I was also glad to see the hotel provided washer and dryers for the guests convenience. The free continental breakfast had a wonderful variety of food for everyone to enjoy. I would definitely recommend Best Western as a great hotel to have a good getaway trip and also for events as the The Grand next door was attached and was a great venue for the wedding celebration my family had gathered for.

Carlos P, General Manager at Best Western Leisure Inn, responded to this review
Dear dilsad2017, I would first like to thank you for taking the time to write a review of your most recent stay with us. We are all very thankful for all of the kind words you had for our property and staff. We always strive to exceed guest expectations and we are so very glad that we were able to exceed yours. We truly hope that you will visit us again the next time you are in our area. Once again thank you for such a positive review.

It was a very pleasant, cozy stay for my husband and I who just decided last minute to take a trip to the Jersey Shore and get away. It was accommodating and easy to get a room. We were able to get a bite to eat, shop and relax.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear angelaf03686BJ, I would first like to thank you for taking the time to write a review of your most recent stay with us. We were very happy to hear that enjoyed your stay with us and found your visit to be accommodating and relaxing. We hope that the next time you are in the area you will continue to stay with us. Once again thank you very much for the kind words.

A week with no WiFi for phone or computer excepts 5 minutes at a time after struggling for over 30 min. I complained several times. No exercise room. Breakfast is acceptable. Room was great as well as housekeeping. If you need WiFi, don't stay here!

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear CWBasia, I would first like to thank you for taking the time to write a review of your most recent stay with us. We are very sorry for the issues that you experienced with the Wi-Fi during your stay. We were able to identify the cause of the Wi-Fi issues and have rectified them. As far as the exercise room, while we do not have one on site we are able to provide our guests with a complimentary pass to a full service gym roughly one mile from the hotel. We were pleased to see that you did enjoy the room. Should you be in the area again in the near future we do hope that you give us another opportunity. Once again thank you for the review.

Stayed for a night really can't complain about anything except that the wifi was total garbage and didn't work. It's 2016 come on, ended up getting overages on my cell phone bill because of this. Bed was good, service was good, everything was clean, etc. Maybe call them and see if their wifi is up before booking?

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Hytham M, I would first like to thank you for taking the time to write a review of your most recent stay with us. I was pleased to that you found the hotel to be clean and that we provide good service. However, I was displeased to hear that you could not get onto our WIFI network. We always strive to meet and exceed our customers expectations of our property and it is upsetting that we failed you in regards to the WIFI. I am not sure what the specific cause of your issue was with the WIFI but I can assure you that the hotel does provide complimentary WIFI throughout the building. Should you need to be in the area again we do hope that you give us another opportunity to exceed your expectations. Once again thank you for your review.

Horrible experience due to VERY LOUD music coming from an event venue attached to the hotel. Music blared for HOURS and HOURS and hotel staff were unable to get the music to be turned down. They did give a credit on our bill but it did not make up for the poor experience and the lost sleep.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Karen R, I would first like to thank you for taking the time to write a review of your most recent stay with us. I was very disappointed to hear about how dissatisfied you were during your stay with us. The hotel is attached to a banquet hall and there are weddings that go on most weekends, however, we should have done a much better job of getting you out of that hallway that is attached to the banquet hall. I am truly sorry that we failed in providing you with an enjoyable stay with us. By no means is this how we do business and I assure you that we will be using this as a teachable moment for the entire staff. I understand that this does not help you and doesn't fix the horrible experience that you had but I would like you to reconsider by giving us another opportunity to make things right. So if you are ever in the area again please give me a call directly 732-367-0900 so that we may exceed your expectations.

This property is fantastic. The room was clean and the bed was so very comfortable. It's close to many different places to eat and shop. It's right off the main highway. I would stay here again if I am ever in the area, for sure!!

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear baseballstadiums2013, I would first like to thank you for taking the time to write a review of your most recent stay with us. We were very pleased to hear of how much you enjoyed the hotel. We always strive to meet and exceed guest expectations and its very rewarding to see that we accomplished that with you. Once again thank you for such a positive review and we truly hope to see you again in the near future.

My experience was poor. Let me begin by saying the room was clean, comfortable and nicely appointed. Beyond that the actual reservation cost was approx. $15 different than the online advertised price. Check in took longer than expected given that I was told it was streamlined because I prepaid. I did not notice any streamlining. I brought my iPad and was looking forward to using the wifi to watching a Netflix movie. I could not connect to the wifi (I followed directory directions and called the front desk with no luck). I accepted that I would just watch some TV. However the Dish TV (I believe it was Dish - may have been another provider) did not work properly and the sound went in and out making it difficult to follow a program. At some point in the middle of the night there was a ruckus outside my room with loud vulgar language - it was frightening. Overall is was a disappointing experience.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Elizabeth C, I would first like to thank you for taking the time to write a review of your most recent stay with us. I was disappointed to hear that you did not enjoy your stay. We always strive to exceed guests expectations of our property and for there to have been so many issues during your stay is not acceptable. Again I want to thank you for writing this review because it provides the hotel with insight to what we need to work on and get better at. Hopefully if you are ever in the area again you will give us another opportunity to show you what we are truly capable of.

Updated rooms property inside and out very clean - be mindful it's a 2 story hotel with no elevator - next to garden state parkway - close to all shore activities - plenty of restaurants and shopping in area

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear LGontheROAD1954, I would first like to thank you for taking the time to write a review of your most recent stay with us. We were pleased to hear that you found our hotel to your liking. Unfortunately we do not have an elevator and we understand that is something many guests do want but we feel as though we make up for the lack of elevator with our overall exceptional customer services, our exceptionally clean rooms, and our location. Thank you again for a positive review and we hope that you visit us again in the near future.

After long day working and travelling, going in to a room that had old food and unmade bed, I can only say tI am disappointed. Not what I expected from a Best Western. I do not recommend this location.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear hapeetraveler92, I would first like to thank you for taking the time to write a review of your most recent stay with us. We were not happy to hear of your negative experience during your stay with us. I assure you that we pride ourselves on cleanliness and customer service and to read that you were disappointed with us is not how we like our guest to leave the property feeling. If you would like you may reach out to me personally at 732-367-0900 so that we may discuss your stay further you may do so. Once again thank you for the review.

Stayed here during a family visit. Staying near the Jersey Shore in the summer can be expensive and crowded. This place was clean, staff was friendly, access was convenient. Plenty of parking, free breakfast. Mini fridge in the room, comfortable bed. While not a luxury stay, it fit my needs and I have no complaints. Seems like it would be great for kids.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Kristin C, I would first like to thank you for taking the time to write a review of your most recent stay with us. We were very pleased to hear that you found the hotel to be up to your standards. We truly do appreciate when guests let us know of all the positives that they experienced during their stay with us. Once again thank you and we look forward to you staying with us again the next time you are at the jersey shore.

I had to find a hotel close to an office I was visiting. This place was great! The staff was super friendly and the hotel room was amazing. This is the first time I've ever stayed at a Best Western but I'll definitely be a returning customer!!

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Lisa B, I would first like to thank you for writing such a positive review from your most recent stay with us. We were all very pleased to hear how much your enjoyed your stay with us and how happy you are with the Best Western brand. We truly do strive to exceed guests expectations and we couldn't be happier that we were able to do that with you. Once again thank you for the review and we hope to see you again in the near future.

We spent one night here as a stopover for 6 Flags NJ. Rooms were comfortable and spacious and the lady on reception was super helpful when we had problems ordering a Chinese delivery. She was more than courteous about the 9 of us using the lounge area as if we were at home to enjoy our food, which was very much appreciated. The one thing I would point out is that it was difficult to find, even when we were on top of it. We could only see one flag that said Best Western (apart from a Best Western sign out on the main road that gave you an idea you were close to it but no idea of which turning to take) and other than that, we could see no other mention of this building being a hotel on the outside. We even sat outside it with the satnav telling us we had arrived and it was (wrongly) obvious to us that we hadn't, so drove around some more until my son noticed the flag that said Best Western outside the building we'd just been sitting in front of! Highly recommended!

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear joandherboys, I would first like to thank you for taking the time to write a review of your most recent stay with us. I was very pleased to hear that enjoyed your stay with us during your trip to six flags. I do understand the frustrations of not being sure of our location with the main sign of the hotel being so far up from the property and we do apologize for that. However, I am glad that your stay with us was accommodating and pleasant. Thank you again for such a positive review and we look forward to you visting the hotel in the future.

I have come to associate Best Western with bright, clean, modern properties with great service. This property was completely the opposite. Although I noticed that reviews said it had been recently updated I didn't get that feeling while there. It seemed a very 'tired' property in need of updating. The service at the front desk, particularly when an issue was brought to their attention, could at best be characterized as indifferent and probably more accurate to say it seemed a bother to deal with customers. And finally, the breakfast - normally Best Westerns have a nice variety - you don't expect a full-blown sit down breakfast but this one was far off the mark - mostly bagels, donuts, waffles (and the waffle maker was really a disaster - spills and such all over it - very unappetizing). And worst of all in the breakfast area it didn't seem anyone was tidying up or cleaning up the area as people came and went - decided to give it a pass and stop once on the road. Really depend on wi-fi when on the road and did have a few problems/apparent drops in service - but to be fair, perhaps that is just a perception based on how bad everything else was. There are times when you have a bad experience that you give a place a second chance but not in this case. Never again - there's a Hilton Garden Inn just down the street and that will be my choice next time.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear chimneysweep1912, I would first like to thank you for taking the time to write a review of your most recent stay with us. I was shocked to hear about your feelings about our recent renovation since we have been getting such positive feedback on it. However, I do understand that everyone has their own expectations and opinions and we are very sorry that we could not meet or exceed yours. As far as the breakfast we do provide a free continental breakfast that many people have again complimented us on and again we are very disappointed that we could not exceed your expectations. Once again thank you for your comments, they will truly be used to help further educate and movitae the staff.

We raise 2 grandchildren,so we need a rest at least 2 times per year. We chose this place because we usually choose a best western for cleanliness,large rooms,breakfast,a pool.When we travel with the kids ,we get a double queen room and a hot bkfst. to save money and time traveling to a morning restaurant.WE asked for a 1st floor King room this trip and we got our request. The staff were all nice and helpful and the room was cleaned very well each am.The breakfast was continental style , but very plentiful.We usually stay where a hot breakfast is offered but we were ok with it. The pool was very clean. We found this place to be quiet and we got good rest. The location was close to beaches and restaurants too.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear traveler52324, I would first like to thank you for taking the time to write a review from your most recent stay with us. We are very pleased that you found our accommodations to be as satisfying as other hotels that you have traveled to. We do pride ourselves on providing exceptional customer service as well as exceptionally clean rooms. Hopefully you will choose us again on your next visit to our area. Again thank you for such a positive review.

did not have good experience at this hotel. scolding hot water could not shower police on site at night and morning check out before breakfast served. was not given credit for stay would like to be reimbursed for stay.

The hotel worked out perfectly and was reasonably priced for our quick one night stay. It was 20 minutes from seaside heights where we were going to meet friends. The breakfast wasn't anything great but was definitely convenient. It would have been nice if it went to 10 or 11 though and had some fresh fruit with more than 1 waffle maker as well.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Tina K, I would first like to thank you for taking the time to write a review from your most recent stay with us. I am glad to hear that the location of the hotel was beneficial to you and your family. We will also take into consideration your thoughts on the breakfast. It is important that we get feedback like this from our guests to help us improve ourselves. Once again thank you very much for your comments and we hope to see you again the next time you are in the area.

Stayed here on a Saturday night in July and paid $199.00. This is an old building that received a recent makeover. Room was clean and furnishings were new. Staff was pleasant and efficient. There is an outdoor pool that looked ok but nothing to get excited about. A continental breakfast is served in the lobby, which is included in room rate. Ask for a room on the first floor or you will have to drag your luggage up a long flight of stairs to get to the second floor because there is no elevator!

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear SVEND, I would first like to thank you for taking the time to write a review of your most recent stay with us. I was pleased to hear that you found the hotel to be clean and the staff to be pleasant and efficient. We have always strived to provide outstanding customer service as well as provide a very clean product. We hope that based on your review you would be willing to come back in the near future. Once again thank you for your review.

The Best Western is just OK compared to many we have stayed at. It does not accept pets which is surprising since most best Western do. We did not have a dog this time so it was not a problem I Googled hotels near to Six Flags Great Adventure and motels in Lakewood NJ showed up. We selected this Best Western however it is not close. It is a good 40 minute drive. The lobby is not connect to any of the rooms and the breakfast was not very good, no cooked eggs and sausage or bacon. I usualyy stay at Best Western and this one was below par.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear robertsK7276IU, I would first like to thank you taking the time to write a review of your most recent stay with us. I do apologize if there was any miscommunication as to how far we are located from Six Flags but the hotel does not advertise as being close to Six Flags. While we are one of the "closer" hotels to six flags we still let our guests know that its roughly 25 miles from the hotel. As far as the rest of your review again we are terrible sorry for not meeting your expectations of a Best Western. However, we do not offer a full hot breakfast like some other Best Westerns because we do not have a kitchen. We offer a free continental breakfast that we feel is exceptional. Hopefully if you are in the area again you will give us another opportunity. Thank you again for your review.

We used this place on the spur of the moment....bad mistake, it was run of the mill, bathroom wasn't the cleanest, ridiculous set up, the front desk personnel were so unfriendly, it was like I was bothering them to check in and out...will never go there again, they said breakfast is over there in the morning take it or leave it...what????? awful.....the tv cable connection was in and out finally turned the tv off..for $204 a night I expected more, guess that was too much to expect.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Tess925, I would first like to thank you for taking the time to write a review of your most recent stay with us. However, I was very concerned about your experience at our property. We have always strived to meet and exceed guests expectations of our property and it is very disappointing to hear that we completely failed during your stay. I assure you that your comments will be used to re-train and re-motivate the staff. I hope that in the future you give us another opportunity to see the difference in the staff and property. Once again thank you for your review.

When I arrived at the front desk the manager and front desk employee ignored me for over 5 minutes and onece I was finally helped I was treated as a bother. This is the same treatment reseved when leaving. The room I was givien the was no toilet paper, had to take it off the cleaner carts. I will never stay here or any other best western again

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Eric R, I would first like to thank you for writing a review of your most recent stay with us. I was disappointed to hear that your stay with us was not a positive one. We certainly strive to provide every one of our guests with nothing but professionalism and courtesy. Hopefully you will be able to give us another chance in the near future to prove that to you. Once again thank you for your review.

The bed was not particularly clean and not really comfortable. The AC was not on when we came in so he room was hot and humid and the musty odor never left (and actually stuck to our clothes). The staff was friendly and the hotel quiet. The halls are not air conditioned. The drive way was hard to find and we had to try twice before getting in (not the hotels fault - this is standard for this type of street).

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Yehuda R, I would like to thank you for taking the time to write a review from your most recent stay with us. I was very disappointed to hear that the room was not up to the high standards we have at our property. All of your concerns about the room are highly unusual and I am very sorry that we did not exceed your expectations. I assure you if given another opportunity we will be able to provide a very different experience. Hopefully you will give the hotel another chance in the future. Again thank you for your review.

I called the desk area several times from my room and nobody picked up the phone. Not much the hotel location of much use. The rooms are too small, Jacuzzi tub too small for 2 people. Not good for staying more than one night.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Trebor19, I would first like to thank you for taking the time to write a review of your most recent stay with us. I was disappointed to hear that we were not able to exceed your expectations of our hotel. I assure you that our goal is to always meet and exceed guests expectations. Hopefully you will allow us another chance in the future to prove that we are a quality hotel with great value. Again thank you for your comments.

Easy access to all major roads. Always use this location when coming back to Jersey to visit family Clean, friendly staff , good shopping nearby. Plenty of places to eat. I did not use it but I hear the swimming pool is fun,

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Gloria B, We would first like to thank you for taking the time to write such a positive review from your most recent stay with us. I am glad to hear that we are your choice for when you stay in the area. We certainly strive to meet and surpass all of our guests expectations and knowing that we have succeeded with you only motivates us to work even harder at being a clean and friendly hotel. Once again thank you very much for your kind words and we do hope that you come back during the summer so that you may take advantage of our outdoor pool.

We stayed at the best Western for my best friends wedding on 5/29/16. We were guaranteed the bridal suite, and were given a regular room to stay in until the bridal suite was ready. It was understandable. However, the bridal suite was not ready in time for our make up and hair to get done so we stayed in the regular room to accommodate this necessity. When the bridal suite was ready, the whole wedding party was in the process of getting our hair and makeup done and could not move at the time Jessica at the front desk so rudely asked of us. We kindly expressed our concerns that we needed to complete our hair and make up and then would move into the bridal suite. The bridal party continued to be harassed ongoing and threatened by Jessica at the front desk. At one point, Jessica was so rude cursed at us and hung up. The bride to be was crying on her wedding day bc of this awful person!!! We could not believe how we were treated. We will NEVER stay at this hotel again, and we are sure to express to everyone the exact same. The situation could have been handled way more appropriately, given the circumstances. Jessica ruined a big part of the wedding process by her attitude, unprofessional ethics and rude behavior toward hotel guests. Never again!!!

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Sharondiazharvey, I would first like to thank you for taking the time to write a review of your most recent stay with us. However, the events in which you describe are not accurate. We understand that this was your best friends wedding day and that it was a very special day. It was also a very special day for the other 5 wedding parties that we had in house that weekend which was a sold out Memorial Day Weekend at the jersey shore. While some of your review is correct, much of what you wrote is simply not true. This site is designed for people to give their honest opinion of a business so that future patrons get a sense of what that business is like. It's unfortunate that this site also allows for people to completely make up what ever they want in an effort to bash a hard working establishment. I will not go into detail of the events of that day as this is not the purpose of this site. However, should you choose to contact me directly I would be happy to have an HONEST discussion of the events that took place that day. Thank you. Carlos Pacheco, General Manager. 732-367-0900.

room are amazing, everting is nice and clean. the hotel is totally renovate. when you first walking in the lobby you could see how nice and organized everting is what i love the most was how clean everting was, when you walk in you could smell a fresh clean air.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Menesys B, Thank you very much for taking the time to write a review of your most recent stay with us. Guest satisfaction is always a top priority with us and I was very glad to hear of how pleased you were with the hotel. We have a lot of hardworking and dedicated employees that make this property great and we thank you for acknowledging all of their hard work. Once again thank you for such a positive review, we truly look forward to you visting us in the near future.

We stayed here due to a family occasion and were very impressed with the cleanliness and updated decor. The staff was helpful and friendly, and the breakfast was adequately varied. This is an older hotel with no elevator, but it exceeded our expectations. We thought it was a very good value for the cost of the room.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Kathryn G, Thank you for taking the time to write a review of your most recent stay with us. Our guests are always our top priority. Meeting and trying to exceed expectations is our daily goal and we are very pleased to hear that we were able to surpass your expectations. It is the dedication of our loyal employees that allow us to provide quality customer service. Once again thank you very much for your kind words and positive review. We do hope to see you soon.

Room was very clean, although furniture and decor were plain and dated. Initially placed in a non-smoking room that reeked of cigarette smoke and staff very courteously changed my room with the assistance of several maintenance men. The continental breakfast was 2nd to none as per the quality of the donuts and bagels. I'd stay again just for the breakfast. The TV was a little small, but that was alright. For some reason, the cost of rooms in this immediate area is rather steep,... I guess it's the law of supply and demand.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Richard P, Thanks for taking the time to write a review of your most recent stay with us. We certainly do try to maintain our non-smoking rooms to the best of our ability, however there are many people that continue to make our jobs very difficult. I was happy to hear that we were able to accommodate you by getting you into another room. I was also pleased to hear how much you enjoyed our breakfast. We do our very best to provide fresh baked goods daily. We again thank you for your positive review and truly do hope that you visit us again in the near future.

This hotel is right off the NJ turnpike and across the street from the Lakewood surgery center which is why we were there. The staff was very pleasant and helpful whenever we had questions. We had to have a handicap room and they provided a rollaway bed at no extra charge. The only downside to the room was it didn't have a toilet paper holder and the toilet is situated too close to the wall for a large person to comfortably use.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear bluboychattanooga, Thank you for taking the time to write a review of your most recent stay with us. We greatly appreciate your kind words about the staff. Our guests are our top priority and we are always trying to meet and exceed their expectations. I do apologize about the toilet paper holder, that has already been taken care of. Once again thank you very much for the positive review and we hope to see you in the near future.

Having been to this Best Western on several other occasions we didn't expect a wedding to be taking place and it's guests to have the pre-party festivities in the hallway right outside our room. I can't blame the staff or the hotel chain for this problem. Once the staff was notified they did come up and somewhat ended the situation. The rooms are clean and the staff is friendly and helpful.at a little over $100 a night on a Saturday down by the shore it is it a bargain.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear thisaintme, I would first like to thank you for taking the time to write a review of your most recent stay with us. We certainly do strive to provide our guests with a comfortable and enjoyable stay and it is unfortunate when other guests make our jobs harder to do so. I truly do appreciate your patience and understand as that night was in no way a reflection of the type of clientele we general have stay with us. Again, thank you for your comments and we hope to see you in the near future.

The Best Western Leisure Inn was a very nice hotel. Very clean and friendly staff!! The rooms were a little small but if you don't have but 2 or 3 people in your group then it's not that bad. The beds are comfortable and the linens were clean and in nice taste. Breakfast had a nice selection of items, including the popular make your own waffles. There were bagels, danish and other items, coffee and juices. If you were to have a wedding reception there I would HIGHLY recommend them!!! They have impeccable service!!! Their attached reception hall was amazing!!

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Sandra R, Thank you very much for taking the time to write such a positive review of your most recent stay with us. I am very pleased to hear of how satisfied you were with our entire property. We are very appreciative of all the kind words as we have many hard working staff members that contribute to making this hotel a friendly, clean, and comfortable hotel. Once again thank you so much for your positive feed back. We truly hope to see you again soon.

We normally stay at the Hilton Garden Inn in Lakewood, but no rooms were available for the night we needed. In the past we avoided the Best Western, based upon a bad experience at a Best Western in Virginia plus Tripadvisor reviews of the Lakewood Best Western. However, recent reviews were more positive so we gave it a try. Typical Best Western hotel, nothing fancy but had a basic room, king bed, and was very affordable at least 30% less than the Hilton. Bed was comfortable and you could easily control the room temperature. Room had a desk chair and one comfortable chair. If business traveler, desk was basic no drawers and no paper or pen. The continental breakfast included in the room price left something to be desired. It included basic cereal, instant oatmeal could add water, hard boiled eggs, bagels but no other bread, muffins (mine seemed to be stale and tasteless) and donuts, cutoff fruit only few pieces were left and fresh fruit that saw better days. But if looking for basic comfort, affordability and quietness, give it a try.

Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Traveler0922, I would first like to thank you for taking time to write a review of your most recent stay with us. I was glad to hear that you gave us an opportunity over some of the other chains in the area and that you were pleased with some of the amenities in the room. However, I was not pleased to hear that our continental breakfast was not up to par. We do strive to exceed guest expectations in all areas of the hotel. Our breakfast is something that we are always trying to improve upon and hopefully if you give us another opportunity you will see the difference. Thank you again for your comments and hopefully we will see you again in the near future.

We usually stay at Hampton Inns when we travel, but for this occasion Best Western was closer & less expensive. I was disappointed in several things, mostly the bathroom which had the strangest set up! The vanity counter extended over the upraised toilet seat cover making it impossible to lower. This made a good two feet of counter space virtually useless (or risk things falling into the toilet!). The rest of the counter was taken up by the sink and the hair dryer, which rested in a cradle stand on the edge of the sink. Terrible layout! One of three vanity lights was missing, and only one hand towel was provided (for two people). Another annoyance was the layout, which was like a motel. The only access from the lobby was via outside walkways. Fortunately it wasn't raining! Next time we'll go back to Hampton, despite distance & cost.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Emz13, I would first like to thank you for taking the time to write a review. I was disappointed that we could not meet your expectations with our newly renovated rooms. The design and layout of the guests rooms are something that we felt would be very appealing to our guests and we mostly get positive feedback about the design and layout. As far as accessing the main lobby, there are several ways from your room that will lead you to the lobby. One of those ways does not require you to leave the building at all, there are signs throughout the building that help guide our guests to the lobby by staying inside. I do apologize if you may have missed the signage. As far as there being not enough towels and a light bulb out we truly apologize for that, it is completely unacceptable. I certainly hope that we don't lose your business simply due to the layout of the property. We strive to provide a clean and affordable product, one that we hope fits our guests needs. Hopefully you will give us another chance in the future.

Booked this when the Hilton was not available. There are not many hotels in this area. The staff was very, very nice and tried to make things OK, however it is a very old motel type building that was recently updated. The furnishings were newly done, updated, and nice, but the room was SO small that is was actually hard to get around the beds etc. The rooms are not connected to the lobby, you have to go outside and walk thru the parking lot to get to the breakfast area. The breakfast itself was sparse- hard boilded eggs, a donut rack that was almost empty, a fruit bowl also just about empty, and some yogurt -and a waffle maker. The saving grace was that they had plenty of NJ hard rolls- and bagels.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Russell L., Thank you for taking the time to write out a review of your stay with us. Our customers are our top priority and we strive to provide exceptional service with every guest. We were pleased to hear that the staff was pleasant during your stay. As far as the rooms and breakfast, we are disappointed that we could not met your expectations. Our complimentary continental breakfast is something that we are very proud of and are always looking to improve upon. Our rooms were updated and we feel as though they are very comparable to the other area hotels. Hopefully you were not completely dismayed by our hotel and will gives us another opportunity in the future.

Very nice reception from check in person. Would prefer having eggs for breakfast, however I was satisfied with the volume of food available. Bath towels are much smaller than I wanted them to be. Still appreciate the value.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear GEORGE W, Thank you for taking the time to post a review of your recent stay at our hotel. We were pleased to hear the Guest Service Agent made you feel welcome and checked you in promptly. I'm sorry to hear that you were a bit disappointed with our breakfast selection and please know that we are constantly expanding the selection. Hopefully on your next visit the choices will more appealing. Thank you again for your comments and we look forward to seeing you again. Best Regards Jim J

This hotel is conveniently situated for Toms River, NJ destinations. Offers complimentary breakfast, free WiFi, nice comfortable beds, clean rooms and affordable prices. Just what you'd expect from Best Western.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear 990oleksiyk, Thank you for taking the time to post a review of your recent visit to our hotel. The managers and staff are genuinely thrilled to read reviews such as yours. We are very pleased that the hotel measured up to your expectations. We look forward to your next visit. Best Regards Jim

The room was recently renovated(and nicely done), very clean, and had everything we needed - including a fridge and microwave. It is very easy to get off and on the Garden State Parkway. There are a decent number of restaurants just a short drive away.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear goingtony, Thank you for taking the time to post a review of your recent visit to our hotel. We are glad to hear that you found the renovated rooms to your liking. August of 2015 saw 3 additional highway ramps open making access to the hotel in any direction a breeze. We hope to see you again in the near future. Best Regards Jim and staff.

no complaints here BUT pet peeves.. the room i stayed in had a short door, about an inch from the ground.. and someone kept opening the outside doors and the draft would come right in.. typical room had a microwave, refrig, flatscreen, iron, hairdryer, and coffemaker. beds were okay.. not a temperpedic but still comfortable... would definitely return..this place also has a laundry room

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear galvodog6, Thank you for posting a review regarding your recent stay at our hotel. Overall you appear happy with your experience here. I do apologize regarding the door incident. I hope you will give us another opportunity to serve you in the near future. Best Regards Jim J and staff

We stayed here for the night because we were attending a wedding here. The rooms were very clean, the only problem was that the sink was leaking and the smoke detector was going off almost all night. We reported it to the front desk prior to the wedding and when we got back to room that night it wasn't fixed. When I told the front desk in the morning they didn't seem to care especially because they never asked which room. Otherwise the room was clean and I would probably recommend it to anyone.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Dnnklly, Thank you for taking the time to post a review of your recent visit to our hotel. I apologize in regards to the low battery which resulted in the smoke detector beeping as well as the sink issue and more importantly to the lack of response by the Front Desk. I appreciate the fact that this incident didn't effect your objectivity and thank you for the comments reflecting the cleanliness of the room. I hope you will give us another opportunity to serve you in the future. Best Regards Jim J

Everything is always good. Front desk very friendly. Breakfast choices good. We stay here every year and have never had any problems. Internet services is also good. I would highly recommended this hotel for any one coming to the area.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Doris V, Thank you so much for taking the time to post a review of your recent visit to our hotel. The managers and staff are always delighted when a guest has a positive experience with us which seems to be the case here. We look forward to your next visit. Best Regards Jim

Judging from an earlier review 2 years ago, this hotel has greatly improved. It appears to have been totally updated - including refurbished rooms, hallways, etc. Very nicely done. Rooms were nicely furnished with very comfortable bedding, flat screen TV's, microwave, refrigerator and updated lighting and bathrooms. Located just off the GSP you must be alert to enter the right driveway to get to the hotel. We found the staff very accommodating and friendly, the Wi-Fi to be excellent in the lobby area but spotty in the room (we were at the back of the hotel, which probably accounts for it) and the continental breakfast to be a bit lacking. Juice, coffee, tea, cold and hot cereals, and breads/pastries were offered. Yogurt or a piece of fruit would be a nice addition. In all, the hotel is attractive, comfortable and a good value.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear LFA, Thank you for taking the time to post a review of our hotel. We are very pleased that our recent renovation meets with your approval. Equally important is that our staff always lived up to your expectations. I am sorry that our breakfast fell a bit short and you will be happy to know that as of the first of the year it will be further expanded. Again thank you for the kind words and we look forward to serving you in the future. Best Regards

In order to get from the lobby and registration you had to go outside and then back in another keyed door - very unusual. The rooms were clean and spacious. The breakfast was OK. The staff was efficient but cold.

Clean room, comfortable bed, good breakfast. Easy access to guest laundry. Convenient location, right off the Parkway, close to restaurants and shopping. Very enjoyable stay. Would definitely recommend this hotel.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Christel L, Thank you for posting a review of our hotel. We are delighted to hear that your experience was a positive one. Our location is very convenient to shopping as well as a number of restaurants. We look forward to seeing you again in the near future. Best Regards

We had a funeral in the area and this hotel was close to the church & funeral home. Hotel was clean, front desk was very friendly and they offered breakfast which was very convenient when you are on the run

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear 764nevenaa, Thank you for taking the time to post a review of your recent visit to our hotel. We appreciate the fact that you enjoyed your visit under sad circumstances. Please know that your kind words are truly appreciated and we hope to have an opportunity to serve you in the future. Best Regards

this review is more about the customer service then anything else. I was looking for a hotel for my out of town guest for my wedding. I had two choices. Best western and another "chain" nearby. When I walked into the best western Carlos was more than happy to show me a room . The other hotel would not. The room was clean and the entire hotel was remodeled. On the days leading up to my wedding i would call carlos(alot) to find out how many reservations were being made so I could have an idea about how many gift bags I would need. Carlos was cheerful and helpful everytime. a small amount of guest did book at the other hotel and everytime I would call to check on the reservations they would transfer me to a voicemail and no one would ever call me back. I would recommend this hotel based on customer service alone. Thank You Carlos!!!!!

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Cindy C, Thank you for taking the time to post a review of your experience with us. We are always delighted when a customer has a very positive interaction with our staff and facilities. We understand the additional stress and pressures people deal with when doing a wedding block. Carlos is both very professional and a genuinely pleasant person and enjoys providing outstanding service to our customers. Again thank you for your very positive feedback and know that it's very much appreciated. We look forward to seeing you in the future. Best Regards James Jabara General Manager

We've stayed here several times and will come back again. Convenient to family we visit and the Parkway..Atlantic City is less than an hour away and the shore is close by also. The local towns are fun to visit also.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Gloria B, Thank you for posting your review online. I'm glad to hear the location worked so well for you. Thanks to the newly completed Garden State Parkway ramps we now have easy access to North and South. We hope to see you again and if we can do anything to make your stay more enjoyable please don't hesitate to call on me. Best Regards Jim

Needed a place for my wife and I to crash for the night while travelling. The Best Western Leisure Inn met our needs. Having a microwave and refrigerator in the room was great. Room was clean and bed comfy. Free breakfast was continental, if you can't eat baked goods, your choices are limited.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Bryan C, Thank you for taking the time to post your review regarding your recent visit to our hotel. We are always delighted when our guests have a positive experience with us. It seems like that was certainly the case here. We hope we have an opportunity to serve you again in the future. Best Regards Jim

While the hotel was okay, the people operating it need a lesson in how to treat their customers. We were told that paying cash needed an additional $150.00 deposit to cover damages. They already had credit card information on file holding the reservation. There were 4 lights in the room but only 2 had light bulbs because "people steal them!" There was a hole in the wall in the room and the room was in need of cleaning.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Everdina O ,Thank you for taking the time to post a review of our hotel. To clarify the $150.00 deposit had nothing to do with damages it was a deposit to ensure nobody in your party smokes in the room. You signed a letter to that effect which explains this policy and your money was returned the next morning upon check out. As to the missing light bulbs I apologize for the inconvenience. Best Regards Jim

Had a wonderful stay at this newly renovated hotel. Very conveniently located next to Parkway (but not so close as to hear the traffic). Was pleasantly surprised at how nice and clean the room was. Slept in a King sized bed which was extremely comfortable! Fridge (nice and cold), microwave and flat screen TV were an added bonus. Staff was very friendly and accommodating. Highly recommend this hotel.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Christel L , Thank you for taking the time to post a review of your recent stay at our hotel. It appears you were pleased with everything- Staff, room, and location. We are truly delighted that your experience was a positive one. We look forward to seeing you again. Best Regards Jim

I would agree with previous reviews regarding the outside condition of the building; it does look a little worn, however the rooms are completely renovated. The bathroom is a nice size. There is a closet immediately to the right of the door and additional open area for luggage etc. near the dresser. There is a frig and micro in every room. The bedding and towels are a good quality. The mattresses are inte-rspring, but lean toward the hard side, not soft. There is no elevator in this two story property. The majority of the rooms have interior entrances. DirecTV is provided with a small selection of channels. There are several posts regarding the absence of hot water. We did not experience a loss of hot water, however our shower was plumbed incorrectly and hot water was cold, and cold water was high according based on the flacet. I would stay here again if in the area. It is a decent place to stay for a night.

James J, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Sid111, Thank you for taking the time to post a review of our hotel. It seems that you overall you were pleased with your stay. I apologize regarding the hot and cold water taps being reversed we will certainly get that corrected. We look forward to seeing you again. Best Regards Jim