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Codice vantaggio

Best Western Kisumu Hotel, Kisumu

Lake Basin Mall, Kanyakwar, off Kakamega Road, 100-00, Kisumu, Kenya - Vedi su una mappa
Best Western Kisumu Hotel - Area esterna Il Best Western Kisumu Hotel è situato nel centro di Kisumu. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western® Kisumu Hotel è un hotel moderno situato nel cuore di Kisumu, lungo l'autostrada Kisumu Kakamega Road. Il Lake Basin Mall è a solo pochi passi dall'hotel ed è il centro commerciale più grande della città. L'ospitalità calorosa della gente del luogo, assieme a siti ineguagliabili tra cui il Lago Vittoria, le Kajulu Hills e il meraviglioso paesaggio, rendono il Best Western Kisumu Hotel una destinazione di prim'ordine per i visitatori locali e internazionali. Progettato per offrire un carattere moderno, ma sempre nel rispetto della cultura di questa regione, il Best Western Kisumu Hotel offre un eccezionale servizio clienti che si mescola alla perfezione con la tipica ospitalità locale. Le nostre 44 comode camere in stile contemporaneo dispongono di servizi di prima qualità e accesso wireless a Internet ad alta velocità, per offrire il massimo del confort ai turisti e ai viaggiatori d'affari. Gli ospiti del nostro hotel potranno gustare una colazione all'americana a buffet gratuita ogni mattina prima di uscire per visitare la zona per lavoro o per piacere. Il Best Western Kisumu Hotel dispone di un ristorante e di un bar. Vivrai un'esperienza indimenticabile grazie a un mix di arredi splendidi e piatti deliziosi. Le strutture per meeting all'avanguardia possono accogliere fino a 100 persone e gli ampi spazi per il relax. Impeccabile nel servizio al cliente da ogni punto di vista, il personale cordiale e disponibile del Best Western Kisumu Hotel è pronto ad assicurarti un soggiorno indimenticabile a Kisumu.

Best Western

Kisumu Hotel

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Colazione all
    Colazione all'americana
  • Aria condizionata
    Aria condizionata
  • Lounge / Bar
    Lounge / Bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Personale multilingue
    Personale multilingue
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 6 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
3
Molto buono
2
Nella media
0
Scarso
1
Pessimo
0
CONSULTARE I PARERI SU
Affari Affari
2
Da solo Da solo
0
In coppia In coppia
2
In famiglia In famiglia
1
Viaggio con amici Viaggio con amici
0
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Couples Getaway"

4
User 24/11/2020

My friends and I had a fantastic stay at the hotel. The hospitality was great, right from the smiles at the reception, the bartender, waiting staff, cleaners...The rooms were very neat and airy. I'll be back soon.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, We are delighted to read your positive review about our hotel and thank you so much for your stay. We are pleased you enjoyed the hotel, our service & our hospitality. Positive comments like yours encourage to build our staff morale. We look forward to welcome you again soon at our hotel.

"BW-Kisumu Hotel"

5
bomolo, Spartanburg, South Carolina 28/10/2020

I have spent a number of nights at this hotel. But the last two visits have been quite nice. The hotel underwent extensive renovations over the summer and is now a truly BW hotel, with all the standards. Please check it out while in Kisumu City.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Mother daughter trip"

5
User 23/10/2020

We were on a Mother daughter trip to kisumu and the hotel was perfect. We arrived at half past nine and they still managed to make a huge meal for us. Lovely room very clean, i slept like a baby, huge bathroom, room service, minibar, room had a great view the kisumu countryside is quite breathtaking, the food was very tasty. Restaurant had a very nice sitting area in the garden. Kisumu is really hot all the time. The service was really good, staff were always asking if you needed anything. We really had a great time. Thank you Belinda n Pam

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your time to write reviews about our hotel. My team & I are elated to know you had a wonderful time with us during your visit to Kisumu and we look forward to welcoming you back to Best Western Kisumu.

"Not living up to the brand!"

2
aabsaloms, Nairobi, Kenya 06/10/2020

Stayed here for a weekend with friends and the experience fell way short for a hotel that carries an international brand name like Best Western. The only good things at this hotel are the garden and the food. Everything else is way below standard. We were treated to noise and chaos on our first night in from a group of rowdy guests, who the management did not appear interested in taming in order to accommodate other guests. We were told these were their 'regular guests' and we got the impression that they are used to bringing in their own loud music which they play with no regard for other guests, they smoke in non-smoking areas and are generally drunk and disorderly and a nuisance to other guests. The checking in and checking out process is manual and we even had some of our party issued with keys to rooms but when they went to the rooms, they found other guests still occupying the rooms and very embarrassing situations ensued. Once again the management did not seem at all concerned about this. The room I was initially assigned to suddenly became 'unavailable', allegedly because I was told 'someone had booked it on Booking.Com', in between my arriving at the hotel and the time I was to check into the room. I was clearly lied to. The billing system is manual, confused and some of our party were charged for bills from the rooms they stayed in from a few days before they checked in. The room I occupied during my stay did not lock from the inside and the management's response to this was that the hotel is safe and nobody could open the door from the outside - and this even after we had experienced our own party being given keys to rooms which were occupied by other guests! This establishment is not ready to be open to guests, and should not even carry the brand name Best Western - and to think the owner, his manager, the HR manager and the marketing manager were all present at the hotel during our 3 day stay and were completely unable to or interested in resolving any of these issues, leaves alot to be desired in terms of how they got accreditation as a part of the Best Western Chain of hotels. A sad waste of an investment and a huge dent on the Best Western Brand! Book yourself here at your own peril.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear Valued Guest, Thank you for your valuable time to write review about our hotel. First of all, let me sincerely apologize about all the shortcomings during your stay with us. Feedback from our guest helps us to provide premier services at Best Western Hotels. We sincerely believe and take all efforts at Best Western to ensure that all our guest stay is comfortable and that they are delivered with the highest standards of guest experience. We have noted your comments and would ensure to work on the problem areas ensuring your next visit with us memorable. Once again, many thanks for the feedback which has helped us to identify improvement areas and would place us a step higher in our customer satisfaction. Warm regards & Many thanks, Harrison Njoroge & Team

"Amazing place"

4
MerilynMK, Nairobi, Kenya 31/08/2020

The place is located beside the lake basin mall. It's cool. There's a view of the lake in the distance.. The staff are very welcoming and nice. From the reception, to the dining area and even room service. We have no complaints at all. Since there's low occupancy currently, they are even willing to let people check out later than 10am. The chef is top notch! All meals are so tasty you can easily overeat! It's a short distance from Kisumu town so I'd recommend it for people who don't want to be in the middle of the town action. The outdoor sitting area is so beautiful, and a good place to have your breakfast as you get some sun. I'd totally recommend this hotel and it will be my go to place every time I'm in Kisumu.

Harrison Njoroge, Other at Best Western Kisumu Hotel, responded to this review
Dear MerilynMusee, Greetings from Best Western Kisumu. Thank you very much for your comments. We are looking forward to your next visit.

Queste recensioni rappresentano le opinioni personali dei viaggiatori e non di TripAdvisor LLC o dei suoi partner commerciali.