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Best Western Hotel Karratha Central Apartments, Karratha

4.0/5  - basé sur 211 notations.
27 Warambie Road, 6714, Karratha, Australia - visualizzare mappa
Best Western Karratha Central Apartments - Facciata dell'albergo Il Best Western Karratha Central Apartments è situato nel centro di Karratha. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Soggiorna al Best Western® Karratha Central Apartments di Karratha, Australia Occidentale, all'ingresso dell'imponente regione di Pilbara. È la base perfetta per le tua visita alla regione di Pilbara, ricca di magnifici scenari che vanno dalle pianure erbose di Hamersley Ranges, alle cascate e alle zone tropicali del Karijini National Park, fino alle splendide isole del Dampier Archipelago. Situato nel centro di Karratha, il Best Western Karratha Central Apartments è la base ideale per i turisti e per coloro che viaggiano per affari. Con 84 camere dotate di tutti i confort, tra cui monolocali e appartamenti con una camera da letto, questa struttura di Karratha è situata nel cuore del centro città. Il Best Western Karratha Central Apartments offre servizi di addebito sul conto dell'hotel presso otto dei migliori ristoranti di Karratha, tutti situati a breve distanza a piedi. Disponiamo di piscina all'aperto e attrezzature per barbecue e pizza. Perfetto per una riunione di famiglia o per rilassarsi a bordo piscina. Se cerchi una posizione centrale a Karratha, prenota oggi stesso al Best Western Karratha Central Apartments!

Best Western

Hotel Karratha Central Apartments

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i vantaggi dell'hotel

  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Sicuro
    Sicuro
  • Servizio di lavanderia in loco
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 211 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
67
Molto buono
96
Nella media
34
Scarso
10
Pessimo
4
CONSULTARE I PARERI SU
Affari Affari
126
Business Business
100
Da solo Da solo
7
Di coppia Di coppia
23
In coppia In coppia
41
In famiglia In famiglia
23
Viaggio con amici Viaggio con amici
7
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Tim"

2
04/11/2018

Staff pleasant and helpful.Room twin singles clean but dated.Location good and quiet . A BIG MINUS however is the impossibly noisy air conditioning with the whole unit - compressor , fans etc - all inside the unit and very loud. We were forced to rely just on the ceiling fan at night which was inadequate.All rooms seemed to have these inside a/c units. At over 20+ years the place is due for a makeover including outside a/c units. Take note Great Western !

"Always great accommodation"

5
19/09/2018

We have stayed at Best Western Karratha Central Apartments many times and have always been happy with our very comfortable accommodation. Friendly staff. Pool area and gardens well maintained. Easy walking distance to the biggest regional shopping centre.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi Jude, Thank you for your review and loyalty to our brand. I am pleased we are able to provide you with a superior experience and we hope you had a safe onward journey. We look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau

"Great location!"

4
11/09/2018

If your looking for a place to stay which is comfortable, clean and within walking distance to shops cafe's, bars restaurants then i recommend the Best Western. Although no restaurant on-site there is no need when you have so much choice within easy waking distance. I have stayed here on several occasions for business and pleasure and will continue to do so.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi Scott, Thank you for your amazing review and for your loyalty to our brand. I am happy we are able to exceed your expectations and we look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau Manager

"Very central and everything I needed "

4
08/09/2018

At the expected standard, comfy room with comfy bed, ok sized bathroom and it was all nice and clean. Super friendly/helpful staff on check in. Very central location with shops/cafes/arts centre etc nearby. Had a pleasant shaded pool but unfortunately I didn't have time for a dip. Ample parking on site. Try the Empire cafe over the road for breakfast - incredible menu ????

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi AngusMilly, Thank you for your wonderful feedback. I am pleased you liked the comfort and cleanliness of our rooms. I will pass your comments on to my team. I hope you had a safe onward journey, and we look forward to welcoming you back to Karratha again in the near future.

"Comfortable and close to town "

5
23/08/2018

Comfortable stay within walking distance of town and eateries. Easy check in, clean and mini kitchen makes it convenient to self cater. Would recommend to others. Serviced daily thanks for the stay and would stay again.

"Convenient and comfortable"

4
31/07/2018

These apartments are well located in Karratha- close to shopping centre and cafes. The room was clean and comfortable, The only negative was the very noisy air conditioning unit. The car parking is a bit awkward depending on where your room is but otherwise all good. The staff were very friendly. Yes, I would stay there again.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear MreMargaretRiver, Thank you for your feedback. I am happy you liked our location, friendly staff and clean rooms. My apologies for the noisy air conditioner, I will pass your comments on to my maintenance team. For future reference I am on call 24/7 and I would have been more than happy to move you to another room. If you do choose to stay with us again, please contact us prior to arrival, and we will ensure you have a room with more accessible parking. We hope you had a safe onward journey, and we look forward to welcoming you back in the near future. Kind Regards Violet Houkamau Manager.

"Best Western Karratha"

4
25/06/2018

I found the Karratha Best Western quite comforatable. The staff were very friendly, the rooms were clean, but I think it has more potential. The car parking did not cater for any one who has a trailer to park. The layout of the buildings is not very efficient, in that you have to walk around entire buildings to get to the next one. The location is right in the middle of town so it is easy to walk to most things - restaruants, shops, etc. Because of the heat, the air con ws used and it was a bit noisy and blew the curtains around, so it had to be turned off.

"In The Heart of the City"

4
22/06/2018

Excellent service, very welcoming and friendly. We had a self contained Queen room, very clean,tidy and comfortable. Nice bed also. Great to hear the air con' units are going to be upgraded as they are noisey. Sooner the better. Just check the TV out in the room we had as the picture wasn't quite right Violet. Restaurants, Cafes, Shopping Mall all so close. Violet will tell you the best place for Coffee and breakfast.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi Debbie, Thank you for your review. I am happy you liked our service and the room and bed. Yes, we are all looking forward to the air-con upgrade, and you are quite right the sooner the better. I am not sure what you mean by the TV, and I would be happy to hear from you regarding your concerns. Please email me on [email protected] I hope you had a safe onward journey. Kind Regards Violet Houkamau

"Noisy airconditioning!"

3
12/06/2018

We stayed herev2 nights. I did want to move after the first night but my husband didn't want to pack up to be moved to unpack. We both endued another night. We were outback and the wifi signal was too weak to be of any use.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Marshfish, Thank you for your feedback. I do wish you would have spoken to us during your stay, as we could have found a way to fix the issues and make the stay more enjoyable for you. We are currently in the process of souring a supplier to replace our current air-conditioning units in all rooms. I do hope you will come back and give us another opportunity to turn your thoughts around on our property. Please contact me if you would like to discuss this further, or for any further enquiries. Kind Regards, Violet Houkamau Manager

"Reasonable large motel complex"

3
10/06/2018

The room was quite comfortable with an ensuite. It was very clean and service was excellent. The cleaning staff are excellent. It is within walking distance of the main shopping centre that includes eateries, supermarkets, post office, banks etc. The main negative of the property was the noise of the air conditioner that is in the wall. It was too noisy and probably quite old technology. This was not an isolated noisy air conditioner as noise could be heard from other air conditioners when walking past other rooms.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Owl, Thank you for your feedback. I am happy you liked the room, location and our cleaning staff. I will pass your comments on to my team. I apologise for the air-conditioners. This is a problem for us, and we are trying to rectify it with a new system, but it is taking some time. For future reference, I am on call 24/7, and would have been happy to upgrade you to a fully self-contained apartment, if we had one available. Kind Regards Violet Houkamau Manager

"A great place to stay"

5
23/05/2018

The Best Western in Karratha offers a clean, comfortable and friendly place to stay with a central location with all shops and restaurants nearby. The staff have always provided a great service and have been welcoming on all of my stays at this establishment. I certainly recommend this accommodation for those that want an easy, no fuss experience.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Ken, Thank you so much for your wonderful review. We are happy you feel comfortable and welcome at our Hotel. We look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau

"Air conditioning too loud"

2
24/04/2018

Air conditioning was too loud so I couldn't sleep. The lowest setting on the fan was still very noisy. The room was very clean and the location central. Our sleep was poor after travelling long distances and we still had to drive another 8 hours the next day.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Lesley, I am so sorry we weren't able to exceed your expectations. I am on call 24/7, if I had of known about your issue with the air-conditioner, I would have been more than happy to give you a free upgrade to an apartment. I hope you will give us the opportunity to provide you with a better experience. If you are ever travelling through Karratha again please contact me directly to make your reservation. I hope you had a safe onward journey. Kind Regards Violet Houkamau

"Surprising Karratha"

4
18/04/2018

Clean,quiet,central.Very enjoyable stay in Karratha which is modern & exceeded our expectations .Will definitely be back to spend a longer time next time . The kids loved the pool area & the weather was superb.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Ross, Thank you for your feedback. We are happy we were able to exceed your expectations and your family enjoyed our pool area. We hope you had a safe onward journey, and we look forward to welcoming you back to Karratha in the near future. Kind Regards Violet Houkamau

"Excellent Stay!"

5
17/04/2018

Had a wonderful 10-night stay at Best Western Karratha. Nice clean rooms, excellent facilities and friendly staff. After a few nights of problems with air con unit the problem was rectified and I was upgraded to an apartment due to the troubles. Manager Violet was a pleasure to deal with, as were other staff. Would definitely recommend - thank you for your excellent customer service.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi Laura, Thank you so much for your awesome feedback. I am happy we were able to rectify your problems with the air-com in a timely manner. I will pass your comments on to my team. We hope you enjoyed the rest of your stay with us and we look forward to welcoming you back to Karratha again in the near future. I hope you had a safe onward journey and are happy to finally be home. Kind Regards Violet Houkamau

"Central location"

4
04/04/2018

I stayed for work and found the place to be clean and tidy. The room was spacious enough with a good sized bathroom and decent size fridge. Central location which made it within walking distance to the shopping centre and restaurants.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Nikki, Thank you for your review. I am happy you liked the cleanliness and size of our rooms and amenities. We hope you had a safe onward journey and we look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau

"Stay in Karratha"

4
27/03/2018

Hotel is conveniently located in the center of town, clean with friendly staff. We also got a good room rate as we were travelling on behalf of Rotary to assist the Club in town. An easy walk to many Restaurants - so no driving!!!

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Jerry, Thank you for your feedback. I am happy we were able to exceed your expectations. I hope you had a safe onward journey. We look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau Manager

"Clean, Comfortable and Convenient"

5
26/03/2018

Conveniently located at the city centre, a short stroll to the shopping centre and to various eating places, this place offers clean and comfortable rooms. Staff at the reception are very friendly and helpful. Have stayed at other places in Karratha and the BW would be my first preference on future visits.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Glen, Thank you for your fantastic feedback. I am happy we were able to exceed your expectations, and would choose us for any future visits. I hope you had a safe onward journey, and we look forward to welcoming you back in the near future. Kind Regards

"Air Conditioning "

2
20/01/2018

Helpful staff, clean room & good location to shops/restaurants. However if you want to have a quiet night sleep maybe think again. As mentioned in MANY other comments the aircon is extremely loud, we tried the fan however this also had a loud humming sound. We had to actually purchase earplugs to try and sleep at night. We did contact reception, they did come out however after pressing a couple of buttons the aircon just went quiet for 5 minutes then back to loud again. Do bring your own pillows!!! Also myself and my partner are suffering back pain due to the terrible mattresses.

bwkcah, General Manager at Best Western Karratha Central Apartments, responded to this review
Dear Chloe, Thank you for your feedback. I am happy you liked our friendly staff and our clean rooms and location. I'm sorry about the noisy air-con and fan. I wish I had of known about your issues, as I would have upgraded you to an apartment for free. We are in the process of sourcing another supplier to replace the air-conditioning system in all the rooms. We have had many positive comments about our beds and how comfortable they are, I am surprised you didn't have a comfortable sleep. Can you please let me know which room your were in so that I can check all the issues you have mentioned. I would like to offer you a discount and an apartment for any future stay in Karratha. Please contact me if you would like to discuss this further. Kind regards Violet Houkamau Manager

"Good location"

4
14/12/2017

The friendly people at reception went out of their way to book a group in quickly. Nice and central and plenty of great restaurants and shopping close by. Plenty of parking and a great little swimming pool.

"Would stay again"

3
12/12/2017

Great customer service, all staff were very helpful, and friendly. Great location. No need to drive anywhere other than to the beach.pool is perfect, excellent to cool off in after Christmas shopping.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Mihaerek, Thank you for your lovely feedback. I am happy we were able to exceed your expectations and you enjoyed our location. Hope you had a safe onward journey. Have a Merry Christmas and a safe and Happy New Year. Kind Regards Violet Houkamau Manager

"Noisy internal air conditioners"

3
12/12/2017

very basic accommodation, clean rooms with friendly staff, but if you want a quiet nights sleep then these rooms are not for you. The rooms are fitted with old fashioned internal units that are very noisy.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Kent, Thank you for your feedback, I am sorry you had a noisy unit in your room. For further reference I am on call 24/7 and I would have been more than happy to upgrade you to one of our apartments. I am happy you liked our friendly staff and clean rooms. I hope you had a safe onward journey and have a very Merry Christmas and a safe and happy New Year. Kind Regards Violet Houkamau Manager

"Incredible service!!"

5
08/12/2017

It was like home away from home. I stayed there many times during 2017 and the staff made me feel completely at home. Nothing was ever an issue with the Staff, the restaurant card is a great idea that allows easy charge of local billomg back to you room. Giving one easy invoice when you leave.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Glenn, Thank you for your kind words, i am happy we were able to make you feel at home. I will pass your comments on to the girls. Hope you have a Merry Christmas and a safe and Happy New Year. See you next time you are visiting Karratha. Kind Regards Violet Houkamau

"Nice and comfy"

4
05/12/2017

I stayed in one bedroom apartment and found it be modern and comfortable. The shower pressure is awesome! Unfortunately the pillows were a bit flat and uncomfortable. Bed is comfy though. Staff were friendly, polite and efficient. Motel is located within walking distance to cbd. Overall, i was happy with location, just take your own pillow if you have trouble sleeping.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi Jasey, Thank you for your wonderful feedback. It is always nice to hear what our guests liked or didn't like about their stay with us. For future reference we have two types of pillows in the rooms. We always put the two soft ones on the bed and there are two medium ones in the wardrobe. We also keep firmer ones in storage. This information is in the compendium in your room. I am also on call 24/7 and would have been more than happy to come out and assist you. I hope you had a safe onward journey and enjoy the festive season. Kind regards Violet Houkamau Manager

"Top spot"

4
03/12/2017

Central location, Close to eateries and shopping centre. Cheerful,friendly staff. Room was spacious, clean and had everything we needed. Air conditioning was especially good, and a necessity at this time of year.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi Paul, Thank you for your lovely feedback. We are happy we were able to exceed your expectations. We hope you had a safe onward journey and we look forward to welcoming you back to Karratha in the future. Have a Merry Christmas and a Happy New Year. Kind Regards Violet Houkamau and the team at Best Western Karratha

"Good clean amenities with friendly service"

5
01/12/2017

Good clean amenities with very helpful and friendly service with convenient parking coupled with good central location. Stayed there many times in past years. Also used pool on every stay which has been always very clean.

"People Make the Difference"

4
01/12/2017

We have stayed at best Western Karratha on 3 occasions. It is very centrally located and is very comfortable, but the reason we keep going back is the staff-they are so helpful, friendly and give lots of good advice .

"Friendly Staff"

4
01/12/2017

I will recommend seasoned traveller to stay in BW if you're in Karratha for it's very friendly and professional staff, Comfortable and tidy room and it's amenities and within walking distance to shops/Pub/Club.

"Accommodation in central Karratha"

4
19/11/2017

Comfortable, clean and quiet accommodation in central Karratha. Friendly reception staff. Very close to a variety of great eateries and bars. Despite being well booked and busy according to the reception staff there was very little noise noted from adjacent rooms.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Gflcleary, Thank you for your review. It is always nice to have such lovely feedback from our guests. I am happy we were able to provide you with a pleasant experience and we look forward to welcoming you back again in the near future. We hope you had a safe onward journey. Kind Regards Violet Houkamau Manager

"Cost Effective Spacious Well Appointed Appartment, Comfortable Bed in Hub of Karratha"

5
08/09/2017

The Apartments are centrally located in Services area so Restaurants etc. are just a short walk away. We pulled in late without a Booking and the Reception was Friendly and efficient in arranging a Apartment for the night. The only tip I have with these Apartments is, if you aren't driving a 4 Wheel Drive and so have low ground clearance, take the Driveway very slowly. My loaded up Mazda 6 bottomed out on the entry to the Apartment just before the Reception Area.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Guest, Thank you for your positive feedback. I am happy we were able to accommodate you and your family. Thank you for the tip about the driveway, I have never had an issue with this before but we will definitely make this known to our guests. I hope you had a safe onward journey. Kind Regards Violet Houkamau

"stay in karratha"

4
07/09/2017

The Best Western in Karratha is centrally located and close to cafes and shops. Staff very helpful at check in and supplied garden hose for us to wash our car after travelling over 700 kms of dirt roads.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Bill, Thank you so much for your positive feedback. I am happy we were able to provide you with a superior experience. We always try to assist our guests with every request and I am glad we were able to do this for you. We hope you had a safe onward journey and look forward to welcoming you back to Karratha should you ever pass through our way again. Kind Regards Violet Houkamau

"so helpful"

4
04/09/2017

We stayed overnight and needed to put lots of cold goods in a fridge so the lovely ladies in reception upgraded our room to give us a full sized fridge - problem solved! Thanks again :-) The only thing that could have been better, was a noisy ceiling fan but otherwise very comfortable.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi Ian, Thank you for your lovely feedback. I am glad we were able to accommodate your needs. Sorry about the noisy fan, I will have my maintenance team look at it today. For future reference I am on call 24/7 and would have been more than happy to move you to another room. We look forward to welcoming you back to Karratha in the near future. I hope you both had a safe onward journey. Kind Regards Violet Houkamau

"The best place to stay in Karratha"

5
12/08/2017

Clean, comfortable rooms with all the amenities I need to ensure staying in Karratha for work is pleasant. Violet, Terri & Tania always welcome me with a smile and go the extra mile to make my stay enjoyable. Every one of my many requests, no matter how small, has been attended to promptly and professionally. It is important to get a good night's sleep when working long hours 6-7 days per week and Karratha Central Apartments servers this purpose very well. I wouldn't stay any where else in Karratha.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Mike, Thank you for your wonderful feedback. We always enjoy having you here with us and we thank you for your loyalty to our brand. We look forward to seeing you on your next visit. I have passed your comments on to Terri and Tanya. Kind Regards Violet Houkamau Manager

"The best in Karratha"

3
04/08/2017

You are obviously not looking for luxury when in Karratha and you don't get this here but the hotel is clean and the service is very good. Don't be fooled by the pictures of the pool as it is the size of a post-stamp. The room I had had a very good kitchenette and laundry which was perfect for the stay.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Mel, Thank you for your feedback. I am happy you liked the cleanliness of our room and the service. We try our best to make our guests stay with us enjoyable. I'm sorry you thought the size of our pool was too small for your liking. We do listen to our guests feedback and try and correct any issues that are bought to our attention, unfortunately, I cannot change the size of our pool. I hope you had a safe onward journey. Kind regards Violet Houkamau Manager

"Best Western Karratha"

5
03/08/2017

Great accommodation. Handy to cafes, restaurants and supermarkets. Professional service on arrival. Lovely gardens surrounding the hotel. Would thoroughly recommend Best Western Karratha to fellow travellers.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Julie, Thank you for the lovely feedback. I am happy you liked everything about our facilities, and thank you for recommending us to your fellow travellers. I hope you had a safe onward journey and we look forward to welcoming you back to Karratha in the near future. Kind Regards Violet Houkamau Manager

"Best Western Karratha Review"

4
11/07/2017

Great service on arrival and was very professional in her service. Made me feel welcome and discussed everything on offer at the hotel and surroundings. Nothing was any trouble to help. Neat and tidy and well priced.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Guest, Thank you for your kind words. It is always nice to hear what our guests liked and didn't like about our property. I am pleased my reception team were able to provide you with a pleasant experience on check in. We do pride ourselves in our customer service. We hope you had a safe onward journey and we look forward to welcoming you back on your next visit to Karratha. Kind Regards Violet Houkamau

"Great for families"

5
28/06/2017

Was great for the family. Supplied sleeping cot, high chair and even extended our stay hassle free when our trip needed to be extended. Very close to restaurants and the shops. Would highly recommend to anyone.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Thank you for your review. It is always nice to hear what our guests liked and didn't like about our property. I am pleased you liked our facilities for your family and our location. We look forward to welcoming you back to Karratha again. We hope you and your family had a safe onward journey. Kind Regards Violet Houkamau

"Great place to stay"

5
03/06/2017

This is a great place to stay. We're on a road trip from Perth to Darwin & this is an excellent stop off. We had a fully self contained queen room. The rooms were very clean & comfortable.The kitchen was well supplied with tea coffee etc. There was a washer & dryer too also laundry liquid to use. The bathroom was very well stocked with all amenities & lovely soft big towels. We had dinner just across the road at one of the many places to eat. Just around the corner there's a large shopping centre. Everything is within walking distance. I would highly recommend this hotel.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi there, Thank you for your positive feedback. It is always nice to hear what our guests liked about our Hotel. I am happy we were able to exceed your expectations and offer you a comfortable stay in Karratha. We hope you had a pleasant and safe onward journey to Darwin, and we look forward to welcoming you back to Karratha should you ever decide to travel here again. Kind Regards Violet Houkamau Manager

"Karratha Accommodation - Easily the Best"

5
29/05/2017

I have been traveling to Karratha for over 20 years. Have stayed in every Camp, Hotel and Motel available in Karratha and surrounding towns. Best Western Karratha Central Apartments is by far the very best. Staff- amazing. Friendly, Happy and just brighten up your day. Rooms - clean, comfortable Location - a 3 minute stroll to Bars, Restaurants and shops Parking - plenty

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi Dave, Thank you so much for your wonderful feedback. It is always nice to hear what our guests liked about their stay with us. I am happy you enjoy your stay with us and thank you for continued loyalty to us. I will pass your comments on to my team and we look forward to welcoming you back again on your next visit to Karratha. Kind Regards Violet Houkamau Manager

"Not Flexable"

1
18/04/2017

Not Flexible wanted to cancel or change booking over 1 month out but both but full refund denied and change of dates based on $300 per night for a crappy room bad value and even worse no flexibility woundn't be so bad if it was $80 per night

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Guest, Once again I apologise for your experience with your online reservation. As I have stated on other sites, you made your booking with an online travel agent, so there was nothing we could do about refunding your reservation. You said you tried to cancel this booking 1 month out, but it was the day of your arrival. I know this without a doubt because I had to call you in accordance with our policy for late arrivals. I remember the weather around that time and we had a few cancellations that we were able to cancel but they were all direct bookings with our hotel. I don't think it is fair for you to give us such a bad review when your situation was out of our control. We do not have any rooms that are $300.00 per night so I am not sure how you have come to this figure. We pride ourselves in our friendly service and I just wish you had the chance to experience it. If you would like to discuss this matter further please do not hesitate to contact me. Kind Regards Violet Houkamau Manager

"Just what you need"

4
08/04/2017

Karratha is a very pleasant, modern town and the BW Karratha just what you need on a road trip, clean, roomy and with everything you need. The A/C is a little noisy but no problem either. The star of our stay was Violet at the front desk, such a truly happy and helpful person. If only there were more people like her.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Hi Lonestarbc, Thank you so much for your lovely words. I am happy I was able to provide you with a positive and friendly experience. I apologise for the noise of the air-con. I hope you had a safe onward journey and we look forward to welcoming you back to Karratha should you ever visit our town again. Kind Regards Violet Houkamau

"Cranked up aircon"

2
23/03/2017

The old Best Western is located between very modern new buildings that looks out of place. The friendly staff at reception was very pleasant and chatty. The clean room does its job which has a bigger than expected fridge which was handy to store the little things I bought at the shops. Unfortunately the old powerful aircon units are that old that every time it does a cycle of air it cranks up so loud that it doesn't let you sleep comfortably (if you are a light sleeper this won't help you). The pillows are so soft that they don't really support you, I had to use the cushions to help me sleep better.

"Brief but good"

4
02/03/2017

Overnight stay on business trip so did not get to use many facilities at the venue. Used other locations around town for dinner and breakfast. These billed back to the hotel for payment on checkout which is a good idea.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Guest, Thank you for your feedback. I am happy you enjoyed our chargeback system from the local restaurants. I hope you had a safe onward journey, and we look forward to welcoming you back again in the near future. Violet Houkamau Manager

"Good for a hotel"

4
01/03/2017

Friendly staff and good food. Menu has been recently reduced and some of my favourites have been taken out but you can find good quality food with a nice ambience. I can recommend the Brancott Estate Sauvignon Blanc.

bwkcah, Manager at Best Western Karratha Central Apartments, responded to this review
Dear Niculand, Thank you for your feedback. I am happy you enjoyed the meal and wine options our restaurants offer. I will pass on your comments to our staff. I hope you had a safe onward journey and we look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau Manager

"needle in the room"

1
01/03/2017

Get your employees to be on the same page in regard to responsiveness and communication. From the sublime to the not caring. Response from the company - surprise at us wanting to change pillows; no offer of swapping rooms; if you visit again we'll over 50% off - why would you go back?

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Kelvin, I am so sorry for your experience at our hotel. I have spoken with all my Housekeeping staff about this to ensure it never happens again. I was also in shock to think that a previous guest had hid a needle in one of our new pillows in the wardrobe. I don't think the response you got from us was sublime, or not caring, it was complete shock as this has never happened to us before. We would have been happy to move you, but because you asked for new pillows, and had already unpacked all your luggage, we didn't think you would want the inconvenience of having to move as well. Once again our sincerest apologies. If you would like to discuss this further please don't hesitate to contact me. Kind Regards Violet Houkamau Manager

"Friendly Staff & Great Location"

4
20/11/2016

I stayed here for 3 nights on a work trip. Room was very clean, good size and staff at the desk were friendly. Room also has a kitchenette area with microwave and tea/coffee making facilities. The motel is in a very central location so very easy to walk to nearby restaurants and the shopping centre. WIFI was a bit slow.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Levilouicus, Thank you for your feedback. It is always nice to hear what our guests think of our Hotel and I am happy we were able to provide you with a positive experience. I apologise for the WIFI being slow. On the dates you stayed with us our IT team were working on a few issues and I am happy to say it is all up and running smoothly again. We look forward to welcoming you back again in the near future. We hope you had a safe onward journey. Kind Regards Violet Houkamau

"Excellent Accomodation"

5
29/10/2016

I'm over all satisfied with the room, beds, linen and set up in the room. Staff at reception and room service are very friendly and hospitalized. Excellent place to stay and I recommend friends and families to stay at Best Western.

"Great Location"

5
26/10/2016

Stayed 3 nights on a business trip. The rooms were very comfortable with kitchen / Laundry. The rooms very modern , clean and spacious. Great location in CBD easy walking distance to shops , restaurants and bars. If travelling to Karratha highly recommend this place to stay.

"Very good indeed!"

4
26/10/2016

On a business trip to Karratha and found this motel to be very well located, very clean and very good customer service. It is a traditional regional motel and this makes it very comfortable. The staff are friendly and although there is not a restaurant on site there are a range of choices close by. Will certainly stay here on return visits.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Jbac, Thank you for your amazing feedback. We always try to give our guests a superior experience and I am happy we were able to do that for you. I hope you had a safe onward journey and we look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau

"Loved the Best western"

5
24/10/2016

Was a lovely room, very clean and friendly staff and central to the shops/town walking distance to most places. thoroughly enjoyed our stay will always go back to the best western hotel. Loved the place

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your kind words. It is always lovely to hear that we provided a superior experience for our guests. We hope you had a safe onward journey and we look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau Manager

"Great place"

5
27/09/2016

I visited best western Karratha for work. The service was pleasant, the rooms were clean and tidy and the wifi worked very well. It is very close (walking distance) to a great coffee shop and very nice restaurants. I will be back.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Jesse, Thank you so much for your amazing feedback. It is always nice to hear what our guests liked about their stay with us. We are fortunate with our location and I am happy you enjoyed the café and restaurants. We look forward to welcoming you back again in the near future. I hope you had a safe onward journey. Kind Regards Violet Houkamau Manager

"Not a bad little place to stay"

4
22/09/2016

Stayed here for overnight stay while in Karratha. Rooms are nice, clean and comfortable and the staff are friendly. The only problem is they do not have dining or bar facilities. The highlight is the Ibis next door that has a restaurant and pub with charge back to Best Western.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your feedback. It is always nice to hear what our guests liked or didn't like about their stay with us. I am happy you enjoyed your meal at the Ibis, for future reference we also charge back to 8 other restaurants most of them are directly across the road from us. Our guests seem to love this facility as they get a choice of some really good restaurants. We look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau Manager

"Noisy aircon"

3
21/09/2016

I didn't read the previous reviews until after checking in. But like others, my aircon was far too noisy to leave on overnight. Lucky it wasn't the middle of summer. I didn't bother contacting reception as I had already been moved once as my door lock wasn't working. The room looks like it's had a cosmetic facelift but it needs new aircon, and possibly also new shower As it wasn't the best. Will probably look elsewhere next time.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Breht, I am so sorry you did not enjoy your stay with us. I am on-site 24/7 if I had of known about your issues with the air-con I would have been more than happy to come and have a look at your air-con or upgrade you to one of our Queen Apartments. I thank you for your comments about the shower and I have my maintenance manager working on the shower and Air-con in that room today. If you do decide to stay with us again I will be more than happy to upgrade you to a Queen Apartment when you book directly with us. Once again many apologies from our team here at Best Western Karratha. Kind Regards Violet Houkamau Manager

"thanks for a pleasant stay"

5
12/09/2016

we enjoyed our room, clean, tidy, full amenities, nice bathroom, helpful staff , very close to shops, cafes, bars, we have stayed here before and recommend this place, parking is tight but we had no problems

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Anthony, Thank you so much for your lovely comments. It is always nice to know when one of our guests has enjoyed their stay with us. We endeavour to provide a superior experience for all our guests and I am happy we were able to do that for you. We look forward to welcoming you back again in the near future. I hope you had a pleasant onward journey. Kind Regards Violet Houkamau Manager

"Little gem"

4
24/08/2016

Great staff, comfortable rooms, good Wifi. Only negative there is no dining room Staff were exceptionally helpful and courteous on check in. Di d not have my Best Western client number on me and they took the effort of looking it up rather than take the easy way out when I said I could retrieve it. Bed was comfortable and very little external noise resulting n a good night sleep Will use again

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Jos, Thank you for your feedback. It is always nice to hear what our guests liked or didn't like about their stay with us. I am glad you had no problems while staying with us. Our team pride themselves with their customer service. I am happy you experienced a positive experience. I will certainly pass your comments on to our team. It is also good to hear that you had a good nights sleep. We look forward to welcoming you back again in the near future. We hope you had a safe onward journey. Kind Regards Violet Houkamau Manager

"Karratha stay"

3
22/08/2016

Great room nice and clean and one of the best beds I've slept in. The pillows were great and the room temp was very comfortable. Close to all the towns returants and shopping so walking around to the many places to eat was easy. The AC was working well and it was not noisy. Plenty of water presure for showering and the room was cleaned well.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Konrath, Thank you for your positive feedback. I am glad we were able to exceed your expectations. We hope you will consider staying with us again next time you are in Karratha. I hope you had a safe onward journey. Kind Regards Violet Houkamau

"Good rooms and close to shopping centre"

4
20/08/2016

Very welcoming staff and clean good sized rooms. Also very handy to shops and restaurants. Laundry amenities were clean and efficient and all in all a very pleasant overnight stay in Karratha. Would certainly stay there again.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Les, Thank you for taking the time to place feedback on Best Western Karratha Central Apartments. We are happy you enjoyed your stay with us and that you found our facilities catered to your needs. We look forward to welcoming you back in the near future. I hope you had a safe onward journey. Regards Violet Houkamau Manager

"expensive"

3
19/08/2016

$240 for a so called queen deluxe room. Air con was so noisy we couldn't keep it on, so had to used the fan instead. Pillows where poor, too flat. Mattress was ok. Free WiFi. Parking ok even though we had to unhitch our camper trailers. But room was clean and tidy and its centrally located.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Alan, Thank you for taking the time to place your review of Best Western Karratha Central Apartments. It is always nice to know what our guests liked or didn't like about their stay with us. We are sorry your air-con was too noisy for you. For future reference I am on call 24/7 and I would have been more than happy to upgrade you to another room with a quieter air-con. In every room we have 4 pillows, 2 are soft and 2 are firm. The firm ones are kept in the wardrobe. This information can be found in your room guest directory or by calling reception from your room. With regards to the parking if we knew you had a camper trailer you would have been able to park it directly out the front of reception. We always try to accommodate every guest no matter how big or small the problem. We hope you will consider staying with us again on your next visit to Karratha. Regards Violet Houkamau Manager

"Great stay"

4
10/08/2016

Excellent service and comfortable bed, staff were very friendly. Close to everything you need including great restaurants and shops. The rooms are spacious and have all you need for a good and relaxing stay.

bwkcah, General Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Daniel, Thank you for your review it was always nice to hear what our guests liked or didn't like about there stay with us. We are happy you enjoyed your stay with us and I will pass your comments on to my team. We look forward to welcoming you back again in the near future. Regards Violet Houkamau Manager

"Excellent business overnight stay"

4
01/08/2016

Helpful staff, clean room, enjoyable breakfast, and use of local restaurant. The internal internet worked very well, and quick. Use of the local restaurants was a great addition. A good location, close to the main area.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Michael, Thank you for your review. I am glad you enjoyed your stay with us. I hope you will consider staying with us should you ever visit Karratha again. Once again, thank you. Regards Violet Houkamau Manager

"Accommodation"

4
28/07/2016

Good place to stay in KTA. Central to the town centre and the café area. Clean modern accommodation. Friendly, helpful staff. Good sized Air conditioned room. Ideal for business trips as the room has a good desk and Wi-fi

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your review. We are happy that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Regards Violet Houkamau Manager

"Enjoyable Stay"

5
17/07/2016

Stayed here on a work trip for two nights. Excellent location across the road from some great cafes and restaurants. Room was very clean and comfortable and wifi worked well. Nicely equipped kitchenette as mentioned in other reviews. Will definitely try and stay here again next time!

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Mimi, Thank you for your lovely feedback. It is always nice to hear what our guests liked about their stay with us. I am glad we were able to exceed your expectations. We look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau

"Good central motel"

5
16/07/2016

Stayed here 2 nights during a holiday trip to the Pilbara. Ideal central location to visit the surrounding tourist sights in the towns of Dampier, Burrup, Point Sampson, Cossack, etc and Millstream/Chichester National Park. Friendly motel staff and room had everything we required and beds we very comfortable.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for taking the time to place your review. We are happy you enjoyed your stay and got to visit some of our lovely tourist sights. We look forward to welcoming you back again should you ever visit Karratha in the future. Regards Violet Houkamau Manager

"Wonderful fully furnished accommodation in the middle of town!"

5
15/07/2016

I was given a one bedroom unit and the room was nice and tastefully furnished including the provision of a washing machine and dryer! This is a fantastic addition especially if you are travelling on work trip. They even provide washing detergent and both hand dish washing and machine washing liquid. There's airconditioning both in the living room and bedroom and the unit is one of a substantial size compared to some other places who only provide small undersized windows unit that had to work very hard just to keep the temperature comfortable. There's also a full size refrigerator, microwave and oven!

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your lovely feedback. It is always nice to hear what our guests liked about their stay with us. I am glad we were able to exceed your expectations. We look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau

"Cheerful, clean and cosy"

5
15/07/2016

Lovely staff and so clean and tidy. Well maintained and newly renovated rooms. Easy 50-200mtr walk to cafes, restaurants and shops. Pool is lovely and grounds easy to access. Made our over night stop here very relaxed. We will definitely stay here again when back this way traveling.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Mimi, Thank you for your lovely feedback. It is always nice to hear what our guests liked about their stay with us. I am glad we were able to exceed your expectations. We look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau

"Great place for an overnight stay - very clean"

5
15/07/2016

Stayed here for one night. Female staff member smiling and happy and welcoming. Room was super nice and very clean perfect for an overnight stay. Shower good and nice pool and facilities all round. It looks recently renovated or well maintained. Good job Best Western

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Momo Thank you for your lovely feedback. It is always nice to hear what our guests liked about their stay with us. I am glad we were able to exceed your expectations. We look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau

"Not bad"

4
14/07/2016

Stayed here on business and found it ok. Parking a slight issue on busier nights. One of the girls on the check in desk had a real attitude problem but all other staff were incredible. The rooms were clean and comfortable. Rooms facing the building site are noisy from about 7 am onwards - be warned! They have a fantastic meal card which you can take to various restuarants in town and the meal is added to your bill - saves a lot of hassle on business trips! Pool and barbeque area was nice. WiFi not too bad. Very smart looking place. I'd go back.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, I am sorry you had a problem with one of my staff members. I will speak with them as we pride ourselves in our customer service. She may have been having a bad day but that is no excuse. If you would like to discuss this matter further please call or email me. I am glad you liked the restaurant card and i hope you enjoyed your meals. We look forward to welcoming you back on your next visit. Regards Violet Houkamau

"Basic but adequate"

3
10/07/2016

We visited Karratha from Brisbane to catch up with friends that live there. We found it very pricey for something very basic. We understand its a mining town and everything is highly priced, but we found $865 for 4 nights a bit steep for something so basic. The room was clean & smelt fresh, staff were very friendly. I definately agree with the other reviews though that the air con was REALLY noisy & all the pillows were terrible. (We did try the ones in the wardrobe too and they were no better) Over all it was a good stay... not terrible but not fantastic... mediocre... just something very basic for quite a high price tag.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for posting your review. I am sorry we weren't able to exceed your expectations. We are currently looking at another air conditioner system for the whole hotel but it takes a lot of time and research to find the right system to suit our building. For future reference I am on call 24/7 and would have been more than happy to upgrade you to one of our apartments. I hope you enjoyed your stay in Karratha catching up with your friends and had a safe trip home. Regards Violet Houkamau

"Good location for overnight stay. "

3
28/06/2016

We were three friends travelling south from Broome to Exmouth. Karratha is approximately the half way stop. We booked a family room, which provided three single beds in the one room, with a separate lounge/dining/kitchenette in the other room. Adequate and comfortable for an overnight stay and within walking distance to the supermarket. It is also located directly opposite good dining options for both dinner and breakfast. Before we departed Karratha, we took a short detour to Dampier, to see the statue of Red Dog, the 'Pilbara Wanderer'.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your review. I am happy you found our accommodation adequate and comfortable. I hope you had a safe trip home and we look forward to welcoming you back should you ever be driving through Karratha again in the near future. Regards Violet Houkmau Manager

"Just a room"

3
18/06/2016

Clean, average size room, comfortable bed, shower was had to maintain constant temp, very poor internet,reception staff friendly enough , but seemed not to want to give any advise & seemed new to the area

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your review. It is always nice to hear what people like or did not like about our hotel. I am sorry your internet did not work well, for future reference we do have a 24 hour support service available for our Wi-Fi. This information should have been given to you on arrival. I hope you will consider staying with us again. Regards Violet Houkamau

"Clean and Simple place to stay"

4
16/06/2016

The BW in Karratha was a good experience. The location is central, the room clean and functional. Opted for the $15 breakfast basket that was plenty of food and all ok. So if you need a reliable place to stay in Karratha then the BW is prefect.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your feedback. It is always nice to hear what our guests think of our accommodation. We are pleased we were able to provide you with a superior experience. We look forward to welcoming you back again in the near future. Regards Violet Houkamau

"Great location ??"

5
14/06/2016

Just stayed with mates, in a queen studio, although quite small the room has everything you need and comfy bed and clean! The location is the best, right across the road from all the new pubs and cafes ! Would recommend for sure ?? Reception girls were friendly and helpful!

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Peter, Thank you for your review. I am happy we were able to exceed your expectations. We now have the new Quarter complex directly behind us for your convenience. We look forward to welcoming you back again in the near future. Regards Violet Houkamau

"Would stay again"

5
12/06/2016

a little over priced but worth it, clean comfortable and walking distance to shops and restaurants, good place to stay and see the surrounding sights Dampier Cossack and Point Sampson and so on, no onsite meals

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your review. I am glad you enjoyed your stay with us. We look forward to welcoming you back in the future. Regards Violet Houkamau

"Best in the West"

5
10/06/2016

Yes this isn't the Ritz ,but it's a home from home . The staff are like mother hens making sure your looked after , there isn't a hotel restaurant but your spoiled for choice with in five minutes walk .

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi John, Thank you for your review. It is always a pleasure to see your smiley face and have a yarn with you. I am happy you like our restaurant choices. We look forward to welcoming you back on your next visit. Regards Violet Houkamau

"3 day stop over"

2
20/05/2016

The staff were very helpful & the outdoor area of the complex was very nice. The en suite was adequate. If you want to sleep peacefully, do not stay here. Bed needed replacing & the air conditioner was extremely noisy, cutting in & out every few minutes. The room is extremely small

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your review of our property. It is always good to hear what our guests liked and didn't like about their stay with us. I am happy you were pleased with our staff and our outdoor area and I am sorry you didn't have a peaceful sleep. For future reference I am on call 24/7 and I would have been more than happy to upgrade you to a better room. I hope you do consider staying with us again in the future so that we have a chance to give you a better experience. If you do decide to stay again please contact me directly and I will be happy to offer you a discount. Once I again I apologise for your experience with us. Regards Violet Houkamau Manager.

"Overall Happy customer with some suggestions"

4
13/05/2016

Overall very friendly and helpful staff and I was quite happy with the room and facilities. Cleaning staff didn't close my door. I found it open when I returned in the evening. Thankfully nothing missing.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for taking the time to post feedback on our facilities. I am sorry about the Housekeepers leaving your door open. I have spoken with them about this and I am positive it won't happen again. I thank you for not making a big issue out of it and for taking the time to come into the office and let us know this had happened. We look forward to welcoming you back again in the near future. Regards Violet Houkamau Manager

"Friendly and central"

5
29/04/2016

Clean, comfortable, cool, perfect range of amenities in room for travellers. Staff are always friendly and accomodating. Pool area is tropical and ideal for keeping kids occupied. Centrally located right in the CBD of Karratha's busy cafe/restaurant area. A favourite with my husbands business trip travels and wifi always easy to access and fast.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your comments. I am happy we were able to exceed your expectations. It is always nice to hear what the guests think of their stay with us. We hope to see you again in the near future. Violet Houkamau

"Nice and clean"

5
01/04/2016

Room smelt fresh and clean friendly staff and helpfull letting us stay longer as belay with car service. Liked extra linen pillows and blankets with price list if you wished to take. It was nice to walk into the room with aircon and fan going as the pilbra is very hot.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your positive review. We always try to give our guests a superior experience and I am glad we were able to do that for you. I will pass your comments on to our staff. We look forward to welcoming you back in the future. Regards Violet Houkamau Manager

"Best Western Karratha"

5
09/03/2016

I've been staying here for 12 years now, for business trips 2 weeks at a time, the staff are friendly and helpful and enjoy a good laugh, rooms are clean and spacious close to shops and restaurants Faxes, photocopying, scanning all not a problem, now there is free Wi-Fi too that works well

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Howie, Thanks so much for your positive review. It is always a pleasure to hear what our guests think of our service. We always look forward to welcoming you and having a chat and laugh. I am happy to hear your Wi-Fi works well. We will see you on your next visit. Violet Houkamau

"Thoroughly enjoyed our stay"

5
08/03/2016

The apartment was exactly what we wanted it was clean and comfortable. My husband left his glasses in the room and the staff are sending them to us. Thie hotel is central to the city and a walk to the shopping centre.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Grace, Thank you for your review. I am happy we were able to exceed your expectations. We look forward to welcoming you back again in the near future. Your glasses were sent to you yesterday. Regards Violet Houkamau

"BW Karratha"

5
08/03/2016

Always a pleasure to stay here. Very clean, good WiFi, and close to everything. The checkin is very smooth and efficient and the staff are very helpful. The charge back system they have is definitely a good idea and works well.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your comments. I am happy we were able to exceed your expectations. It is always nice to hear what the guests think of their stay with us. We hope to see you again in the near future. Violet Houkamau

"Booked in by the boss"

4
08/03/2016

Got booked in to stay by my boss overall happy with the location happy with room good bed bad pillows good for business but not really for leisure just everything you need if want to go out of the complex for everything other than sleep and showers

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your comments. I am sorry the pillows did not meet your expectations. For future reference we have 2 x firm pillows on the bed and 2 x medium in the wardrobe. This information is in the compendium in every room. I am also on call 24/7 and I would have been more than happy to assist you. We hope you will consider staying with us again in the near future. Regards Violet Houkamau

"close to town very clean nice rooms and pool area"

5
11/02/2016

I love coming here me and my girl always appreciate what we do here we love the town its close and its got everything here the staff is friendly and make your stay very welcome. We will always come back here

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Tommy, Thank you for your positive review. It is always pleasing to hear our guests feedback and how they enjoyed their stay. We look forward to welcoming you back again on your next visit. Regards Violet Houkamau Manager

"Quilt improves"

4
11/02/2016

I stay this hotel at least one time ayear. Did you change the quilt in bed to thick one? It was very comfortable! There are many flies this season. Some flies come into the room. I am happy if getting some help about it.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Sanjo Yes we did change the quilts thank you for noticing. I am happy you found the bed more comfortable. The flies are really bad at this time in Karratha. Our pest control suppliers are here every three months to control this problem. We look forward to welcoming you back on your next visit. Regards Violet Houkamau Manager

"Air Con"

3
07/02/2016

Air con very noisy cutting in and out all night, to hot not to have it on My room located at rear of building next to building site, very loud in mornings Parking in the area i used was very limited and full up most nights

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Brian, On behalf of my entire team I would like to apologise for not exceeding your expectations whilst staying at our hotel. We are currently in the process of looking for a better Air-con system but as with everything else in Karratha it takes time. Our air-cons only cut in and out if the fan is not on the constant fan setting. For future reference I am on call 24/7 and would have been more than happy to move you to a quieter room or to sort out your air-con for you. If you have any further questions please do not hesitate to contact me.

"Beat Expectations"

4
27/01/2016

After being on the road for a week (coming from Perth) I booked the Best Western as their one bedroom apartment has a washing machine and a dryer. Having a vehicle filled with dirty clothes, it was good to be able to quickly check in, park close to the room and then turn on the air conditioner and start to run the washing machine. Reception was happy to provide free packs of detergent and then later I found a stash in the room anyway. What was good about this Best Western, it is centrally located in Karratha, so we were able to load the washing machine and just walk pretty much across the street to a bar/restaurant and enjoy some $12.50 beers (most expensive Carlton Draught in Australia) and spend a few hours drinking and walking across the road and back moving clothes between the washing machine and the dryer. Once the last load was in the wash, I had about six beers in me and we were able to just walk next door (to the bar/restaurant) to a really good Indian place for curry and wine. Stumbling back to the Best Western after dinner to move the last load of clothes to the tumble dry, a comfortable bed and of course air conditioning was quite nice. The apartment was a mere $227 and worth every dollar. They gave me some vouchers for a free breakfast across the road but we didn't use them as I wanted to get up and out by 8:00 AM as we were going to drive 850km to Broome. I certainly recommend the Best Western Karratha!

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Crake, Thank you so much for posting such a positive review. I am delighted we were able to exceed your expectations whilst you were staying with us. It is always nice to open a review like yours as it puts smiles on all our faces knowing we made someone happy. We look forward to welcoming you back to Karratha should you ever travel through here again. I hope you had a safe journey home. Regards Violet Houkamau Manager

"Neat, Clean, Friendly"

5
20/01/2016

Neat tidy rooms with comfy beds. Suitable for long stay customers with weeks of work to do in Karratha. Pool and BBQ facilitys are nice for the evenings. Right in the middle of town with nice coffee shop across the road.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Tom, Thank you for your positive feedback. It is always nice to hear what our guests think of our hotel. If you are ever in Karratha again I hope you choose to stay with us again. We look forward to welcoming you back in the near future. Regards Violet Houkamau Manager

"Great Stay Again"

5
19/01/2016

Fantastic place to stay with such great staff and service to go with !!! The poll is so refreshing after work in 46 degree weather and a nice cold one in your hand. Location is great and very quiet when time to sleep !!

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Mark, Thank you for taking the time to place a review. Your kind words are very much appreciated and it is great to see that you love staying with us. We look forward to welcoming you back again on your next business trip to Karratha. Regards Violet Houkamau Manager

"Hectic Work Trip Stay made Comfortable..."

5
19/01/2016

Close to all amenities with walking distance to fine boutique restaurants that are linked to the Hotel. Very spacious clean rooms with all additional room amenities at hand. Great place to cook your BBQ meal with a few friends...

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Sebastian, Thank you very much for your kind words you mentioned in your review of our property. I am very happy to hear you enjoyed staying with us and we look forward to welcoming you back again on your next trip to Karratha. Your feedback and business is important to us so if I can be of any assistance in the future to make your stay more comfortable, please do not hesitate to contact me. Regards Violet Houkamau Manager

"Family of 3 Adults - Darwin NT"

5
19/01/2016

Family of 3 adults on road trip back to Darwin, we got pretty late. Check in was great , everything was done extremely well. Room was great especially looked forward to a shower & the airconditioning. We used the cooking facilities in the room. Even had time to relax abit and watched some TV. Everything worked well. Beds where very comfortable. Had a great sleep. We cooked breakfast before we left.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your feedback. It is always nice to hear what our guests think of their stay with us. I am happy you had a comfortable and relaxing time with us. I hope you had a lovely trip home to Darwin. If you are ever in Karratha again I hope you will choose to stay with us again. Regards Violet Houkamau Manager

"Tidy and functional business hotel"

3
01/01/2016

Short review for a 1 night stay in Karratha for work trip. Rooms are old but clean. Bathroom is alright. Room has fans but lack of a/c in the hot summer would be unpleasant. Free wifi and friendly staff.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your feedback, but I am wondering if you have the wrong hotel. All our rooms have air conditioners as you are right it would be very unpleasant in the Karratha heat without them. If you stayed with us and your air-con wasn't working please let me know so that I can advise our maintenance team. Thank you Violet Houkamau

"Tidy"

3
29/11/2015

The staff were helpful and accommodating and the rooms were tidy. What I do find about Karratha is that accommodation and airfares are exorbitant and far below the quality expected for the price being paid. This particular facility does not offer restaurants or any additional services that really justify the expense though in fairness to the hotel, It price competitive against alternate hotels / motels in town. Quite frankly it is cheaper to fly and stay in Broome in the wet season and drive to Karratha and limit the amount of time that is required in town. Quite frankly, I am tired of being ripped off.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Regards Violet Houkamau Manager

"Great value, quality rooms, in the center of town!"

5
17/11/2015

Glad we stayed here. Very comfortable, modern rooms. Great BBQ/ Pool area and very helpful staff. Its right in the middle of town and close to all amenities. You're experience in Karratha could be very different !!

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Darren, Thank you for your kind words. I am happy we were able to provide you with a superior experience. We look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau Manager

"Central, Comfortable, Great Staff"

4
14/11/2015

Great staff and the central location make this pick number one in the town center. Overpriced in relation to general accommodation across the state however to be expected in the north west. Close to everything for the business traveler or escapees from the bush. We heard there are renovations in the upcoming plans which would improve the outdated rooms, however the team has done a great job with what there is to work with. Will return on our next 'town escape' trip. Although we had a road side room there was little to noise intruding on a Friday night. Free wifi was a great bonus and not the slow version most free wifi offers, this was full speed and easy to navigate. As hospitaity workers ourselves we were quite appreciative of the effort put into the outfit as a whole and commend the staff on the experience. No hesitation whatsoever in referring this place to others.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your lovely comments. I am happy we were able to provide you with a superior experience. It is always nice to hear what our guests think. Our wifi has been upgraded and I am happy it worked well for you. We look forward to welcoming you back again in the near future. Regards Violet Houkamau Manager

"Nice enough hotel"

4
11/11/2015

Nice enough hotel. Very smart appearance (one of the better looking in Karratha, it has to be said!). The pool and pool area, although compact are nice and clean. The room was comfortable and quiet (until the building site next door kicked off - not a problem, as I was up early anyway!). The meal card is a great idea - go out and eat in one of the restaurants listed and the cost is added to your stay - saves the hassle of credit cards (great for business trips). One member of staff at the check in desk (didn't get her name unfortunately) was routinely unfriendly; unhelpful and unpleasant - the only black mark, hence 4/5.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for taking the time to place feedback on our hotel. I am happy you liked our facilities and I thank you for your kind words. I would also like to apologise for your encounter with one of my staff. It is unacceptable behaviour for any of our staff to be rude to guests. I will be speaking to all of them about this. I can only assume she was having a bad day but it is no excuse. Could you please email me a description of the staff member you are talking about so I can talk to the right person. Once again I apologise for her behaviour. Regards Violet Houkamau Manager

"Great location"

5
10/11/2015

A perfect location to stay-many of Karratha's better restaurants are right on your doorstep and shopping only a short walk. They are a well appointed apartment,clean,spacious and quiet.I have stayed on numerous occasions and the staff have always been very helpful.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Debbie, Thanks for your kind words. It is always nice to hear what our guests think of our accommodation. We are happy we were able to provide you with a superior experience. We look forward to seeing you again in the future. Regards Violet Houkamau Manager

"Lovely weekend"

5
10/11/2015

Good location close to shops , Nice green grass all around the complex we had two joining rooms that was convenant as a family. The pool was clean and refreshing as it was extremely hot on the weekend we stayed.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Tracey, Thank you for taking the time to place such positive feedback on our Hotel. It is always nice to hear what people think of our accommodation and I am happy we were able to provide you with a superior experience. We look forward to welcoming you back again in the future. Regards Violet Houkamau Manager

"Good Stop over with full apartment facilities"

4
10/11/2015

My return to civilization after a week of roughing it was improved by my stay at these apartments. They have full laundry, bath, kitchen - basically everything you need. Felt a little expensive - but thats Karratha.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi, Thank you for taking the time to place feedback on our hotel. I am happy we were able to accommodate your needs. Thank you for the lovely comments. We look forward to welcoming you back again in the near future. Violet Houkamau Manager

"Central Location"

4
01/11/2015

I have stayed here on a number of occasions for business trips. The welcome is always warm and friendly. The rooms are clean and reasonably spacious with kitchenette type facilities. It is located within easy walking distance of restaurants and bars and the shopping centre. The only negative is that the air conditioners are very loud so make for a restless sleep if you leave it running during the night.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Dear Oz Tonto Thank you for your feedback. We are happy to receive any feedback whether it be good or bad so that we can make improvements where required. We are in the process of upgrading our air cons to a more efficient system but like with everything in Karratha these things take time. Hopefully you will come back and stay with us again in the future Regards Violet Houkamau Manager

"A Good Place to Stay"

4
31/10/2015

This hotel is good value for money in the area. The rooms are tidy and clean. I liked the fact that I was within walking distance to the shopping centre and a number of alternate places to eat. The hotel is also quiet if you prefer quieter accommodation.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Kevin, Thanks for your positive feedback. It is always nice to know what our guests thought of their stay with us. I hope we will see you again in the future. Regards Violet Houkamau Manager

"Average"

3
11/10/2015

'Self contained' room was generously sized, although no stove. The rooms were certainly nothing special and for $180 a night they were old and could do with a smarten up. Staff were nice Pool area was a welcome view and looked nice although we didn't swim.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for taking the time to post feedback on your stay with us. It is always good to hear what guests think of our accommodation whether it is good or bad. We are planning a complete renovation starting in 2018. Hopefully you will visit us again when the renovation's are complete. Regards Violet Houkamau Manager

"Very central place to stay"

5
01/10/2015

We had two nights here in September 2015. Rooms were good. We had a street frontage room which I thought we would get street noise but we didn't. The only noise we got was from the room aircon but we needed it on as it was so hot. Walking distance to shopping centre that has major stores, Coles, Wollies, Kmart and Target and numerous specialty shops. Coffee shop just across the road that opens at 6am for breakfast. We had only a coffee there but the food looked great. Reception and staff at motel were pleasant and friendly and rooms were serviced well and we enjoyed our stay immensely and would stay here again when in Karratha .

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thank you for your feedback. It is always nice to hear what our guests think of their stay with us. I am happy you enjoyed your stay and liked your room. We always aim to please. We look forward to welcoming you back again in the near future. Violet Houkamau Manager

"Always Good!"

4
30/09/2015

I have been staying at these apartments over the last five trip to Karratha. Always clean, comfortable and well priced. The friendly reception and excellent free wifi are also a bonus. It is close to the main drag with all the local restaurants. Over the back is the main shopping centre. I use the Ibis for breakfast and some meals.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi there, Thanks for your feedback. It is always nice to hear what our guests think about our service. We look forward to welcoming you back again in the near future. Regards Violet Houkamau Manager

"Best in the North West"

4
24/09/2015

The Best Western KCA is a functional, neat, tidy place to stay while in Karratha, where the staff are very friendly and accommodating. Ideal for short to medium stay-overs and close to all the amenities in Karratha.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Steven, Thanks for taking the time to post your feedback. We appreciate your comments and value your loyalty to our hotel. I will pass on your comments to our staff. We look forward to welcoming you back again in the near future. Regards Violet Houkamau Manager

"What a great place to stay in Karratha"

5
22/09/2015

Whilst the internet didn't work, however to be fair, the reception did acknowledged on check in that they were having problems & even gave me a feedback form for the same. It is what it is, as they were in the middle of trying to sort it out.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Peter, Thank you for taking the time to post your feedback about your stay with us. I am sorry your wifi did not work for you. We have changed over to a new service and it seems to be working fine now. For future reference our new service has a 24/7 phone number which our guests can call if they are having any problems. Hopefully we will see you again soon, so that you can try our new wifi experience. Thank you Violet Houkamau Manager

"Right in the heart of town"

4
16/09/2015

I've regularly stayed at the Best Western Karratha over the past 8 years for work purposes. By far the best value hotel in town. Clean, neat and tidy. Pool area is great. The lack of a restaurant has been dealt with by the ability to charge meals back from most of the best restaurants in town.

bwkcah, Manager at BEST WESTERN Karratha Central Apartments, responded to this review
Hi Thank you for taking the time to make a review on our hotel. We value your feedback. I will definitely pass on your comments to Chell. She is leaving us in two weeks so this will definitely brighten her day. We look forward to welcoming you back again next time. Violet Houkamau Manager