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SureStay Plus Hotel by Best Western Kansas City Northeast, Kansas City

7333 NE Parvin Road, 64117-1533, Kansas City, United States - Vedi su una mappa
SureStay Plus Hotel by Best Western Kansas City Northeast - Facciata dell'albergo Il SureStay Plus Hotel by Best Western Kansas City Northeast è situato nel centro di Kansas City. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Situato in un'ottima posizione vicino a tutte le principali aziende e attrazioni della zona di Kansas City, il SureStay Plus Hotel by Best Western Kansas City Northeast è un hotel rivoluzionario per famiglie e viaggiatori d'affari. A meno di un chilometro e mezzo circa dai parchi divertimenti Worlds of Fun e Oceans of Fun, dispone di servizi modernissimi, un personale di prima categoria e un comodo accesso al "cuore d'America". Questo hotel è pronto a offrirti un soggiorno comodo e indimenticabile a Kansas City. Perdonaci per la polvere! Stiamo svolgendo lavori di ristrutturazione per rendere migliore il soggiorno dei nostri ospiti.

SureStay Plus

Hotel by Best Western Kansas City Northeast

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Personale multilingue
    Personale multilingue
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
  • Stanza dei giochi
    Stanza dei giochi
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 438 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
123
Molto buono
90
Nella media
91
Scarso
62
Pessimo
72
CONSULTARE I PARERI SU
Affari Affari
121
Da solo Da solo
13
In coppia In coppia
79
In famiglia In famiglia
151
Viaggio con amici Viaggio con amici
29
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Go somewhere else"

1
brockfultz, Fort Scott, Kansas 09/11/2019

The hotel sucks period. I wish the railroad would pull us out of there and put us somewhere else. The hotel maids don't clean the rooms hardly anymore. The heating and cooling units still don't work in some of the rooms still. The maintenance guy is really good friends with the owner so he does nothing. He sleeps in the office instead of doing his job. He sees anyone doing something he has to tell the owner. He's just a rat. The blond front desk girl isn't at the desk half the time I seen people standing there and she is at the bar sitting. She has cussed out guests before also. Also won't answer the phone either. I just want to go to a different hotel. There is a new general manager maybe things will change for the better but the way the owner is???? I doubt it.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Two Words: BED BUGS"

1
User 07/11/2019

Little did I know the room that I was given for the night was already occupied when I arrived for my stay. I found the other guests camped out on the bedding waiting for me to arrive. Unfortunately BED BUGS are not a welcome guest in any room or place that I prefer to lay my head. I reported this unwanted companion to the front desk. They were nice enough to move me to a different room however, by morning I discovered the room I was moved from had already been given to another lucky hotel visitor overnight. There was no way this problem was resolved before they put someone else in that same room. I would not recommend this place to ANYONE... As if BED BUGS aren't enough, the place was filthy and run down, housekeeping was nonexistent except for when I was sleeping and then they barged in without knocking, and to top it all off the breakfast was terrible.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for taking the time to leave us some feedback regarding your recent stay. I want to apologize for the inconvenience caused. We will pass your feedback to our staff and will ensure to correct all the issues encountered by you. We hope you will give us another chance to exceed your expectations in future.

"no frills but clean and comfortable"

3
Kate S, Godfrey 05/11/2019

Nothing fancy here, but it fills the bill for an inexpensive good night's sleep. The bathroom was small but clean. The bed was comfortable. The breakfast was ok, but some of the equipment was malfunctioning (e.g. juice dispenser). We stay here almost every time we are in town to visit family. A sign said they are renovating, so...wait and see.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We apologize for the inconvenience you faced. We will surely forward your valuable feedback to our team for improvements

"Mixed thoughts"

3
User 30/10/2019

Great food but bad service and even worse staff. Never on the same page not properly trained. But the rooms and bed were great and the food was epic thank you but kinda iffy on the value for the price

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for your valuable feedback. We welcome all your comments both positive and negative. Positive comments will be used to boost the confidence our team and the negative review will be used to improve and grow. We hope you will choose us again and see our efforts.

"Trip to Arrow Head"

4
951katherinec, Warrenton 28/10/2019

We stayed for 1 night while going to a Kansas City Chiefs Game so did not spend much time at the hotel. The hotel was clean & Jay that checked us in was extremely nice. The neighbor hood was slightly on the rough side; not a bad neighborhood but a few blocks away was not a neighborhood I would want to stay in. The breakfast was good. Parking was small. Don't know if it is a pet friendly hotel but if so no real place to take them potty. Would stay again.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for choosing us for your recent stay. We always welcome our guest's ideas and suggestions. We have passed your note to our team for enhancements and hope to earn your business on future travels so that you can see our continuous improvement.

"Do not stay here"

1
User 27/10/2019

This hotel was absolutely gross. The staff was rude. I had a maid open up my room without even waiting for my response to come in. They obviously don't know how to clean hear. My shower had mold on it. The pool and hot tub area was disgusting. Don't waste your time go somewhere else

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review.

"Nasty"

1
User 21/10/2019

On 10/16/19 we stayed at this hotel. This has to be the worst hotel we have ever stayed at. The only reason we stayed here was our truck was in the shop for repairs and this hotel had a shuttle. It started with the shuttle taking 1 hour and 20 minutes to come pick us up from 2.6 miles away. Once we arrived at the hotel we find the new housekeeping team moving in. Apparently the employees live on site. Interesting. During check in the front desk lady was so new at the job that she had no idea what we were talking about for Diamond Select perks. Fine I can deal with that. We go to the room and discover that they gave us an interior facing room that faces the pool. The pool has screaming kids in it and the water is a lovely lime green color. Totally nasty looking. The AC in the room didn't work and it was HOT. The kicker was the curtains covering the window were blood splattered. I'm not talking little droplets, these were 4" diameter blood smears. The only way you could miss them was if you never cleaned the room! Totally gross. We went back to the front desk and explained what was wrong to the front desk lady and the manager that was now there. After we told them what was wrong the manager just walked away to let the new employee try to take care of the problem. Not very professional in my opinion. The front desk lady did change our room. The new room the AC did work but that's about all the good I can say about this place. The rooms do appear to have been recently redone but the work was done so cheaply and shoddy that it's falling apart already. The floor tiling is lifting up and creating a trip hazard. The grab bars in the showers are almost pulled off the walls. The ceiling has major water damage and the couch was totally stained. There is zero soundproofing in the walls and you can hear everything from the other rooms and the hallway. We stay at approximately 100 hotels a year. I can honestly say this was one of the nastiest hotels we have ever stayed at. Nothing was even what I would remotely call clean. If our truck hadn't been broken down and in the shop being fixed we would have left and found another place to stay. This place just needs to be bulldozed and start over.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback. We offer a better experience for guests in the future.

"This hotel is HORRIBLE"

1
User 21/10/2019

The service at this hotel is EXTREMELY POOR! We come in the American Royal Stockshow and have stayed in this hotel for the last 5 years. It has went down hill every year that we have stayed. I was extremely disappointed from our stay last year and hoped that this year would be better but it was not. We will not be back to stay next year. This hotel needs all new staff, needs remodeled, and cleaned.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Never again"

1
User 15/10/2019

While witnessing a drug deal taking place outside our window we let the front desk know and her reply was "HMM I WILL LET SOMONE KNOW " The pool and hot tub were green again when asked why it was green her reply " I REALLY HAVE NO CLUE" AS I had interrupted her cell phone call.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

"Family friendly"

4
Kathleen M, Saint Louis, Missouri, United States 14/10/2019

I was hesitant to book this hotel based on inconsistent reviews but my son and I had a great weekend. The hotel could absolutely use a good cleaning BUT we enjoyed the pool, arcade and top floor room we had. It was in a good location for us and every staff member we met were super friendly especially Susanna. We will stay again.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, I am beyond pleased to hear that you enjoyed everything about your stay! Thank you so much for the awesome feedback! I love to tell our staff how they are doing! We look forward to you returning in the future!

"Wonderful Stay as always we always choose this when we stay at a hotel it is always clean, friendly staff, great food!!!"

5
meganhardin2927, Kansas City, Missouri 08/10/2019

Wonderful place to stay! We love coming here the food is great, rooms are very nice, pool is so much fun. This is the only place we stay when we are away from home. This is our home away from home!!!!

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for your 5 star ratings. we are feeling blessed to have you as our guest. It's our passion to provide our customers with an exceptional refuge and service. See you soon!

"Disgusting!"

1
Mm052019, Dallas, Texas 08/10/2019

Do not stay here. Not clean and overpriced. The pool was green and the bar was closed because they didn't have the staff for it. The rooms were disgusting and things like shower curtains were missing in rooms. There are better options in this area.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with clean and hygienic environment is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

"Not very clean"

1
User 07/10/2019

The location was great and the staff was friendly. Everything else about the hotel was poor though. The hotel pool is indoors (and looked a little green) so the entire lobby area had a strong odor. The beds weren't completely made each day, the towels had holes in them and the pillows provided weren't that great.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with clean and hygienic environment is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

"A First"

3
Romans58rd, Texarkana, Texas 05/10/2019

This was our first time in a Sure Stay. Though the shuttle was a bit slow to pick us up, our overnight stay was pleasant. They are doing some remodeling, but our room was clean and the climate control worked very well. Breakfast buffet was pretty good, above average offerings.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thanks for choosing our property and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

"Nice hotel"

4
User 30/09/2019

Very nice hotel, I would stay there again. Breakfast was good, internet was a lil slow. Overall I'll give them an 8. Just wish the pool and jacuzzi wasn't by the front entrance so we wouldn't have to track water through the lobby.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

"It was AMAZING. Can't wait to go again."

5
User 24/09/2019

The front desk lady gave us the best first impression. Everything we asked her about she had an answer. When we got to the room it was amazing everything was clean and big. The washer and dryer wasn't expensive. We're coming back soon.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

"Roof leaks"

2
User 24/09/2019

Multiple water spots on my top floor ceiling and ceiling was falling down. There was no clean towels at the pool and the pool water was very cold. Breakfast was very good and the wait staff was very nice and helpful.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, I want to apologize that your most recent stay with us did not go well. We take our reviews very seriously and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

"Good Value"

5
User 23/09/2019

I had read a lot of negative reviews on this place before staying here. I decided to give it a try and I had a really good experience with everything. It is probably an older Hotel, but it was clean and reasonable and was a really good experience.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

"Stay Away"

1
JAS_Belleville, Belleville, Illinois 17/09/2019

Received room different than reserved and very rude service. Staff actually asked, "What's the difference" when I asked for what I reserved. Second room did not have working air conditioning. Clerk stepped out for smoke break leaving service desk unattended and had to wait 10 minutes to request third room. Third room was already occupied (yes, staff walked into occupied room not knowing it was booked). I cancelled booking and did not stay the night. Went to different hotel across the street. Never going to consider Best Western in future.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

"Just a get a way"

5
User 17/09/2019

Very friendly staff clean rooms nice breakfast the staff goes out of there way to make you feel welcome the offer a shuttle service within a 5 mile distance which is nice to go to the boats and the assument park so you save money on parking they have a nice pool and hot tub and a nice bar to the bar staff is very friendly also.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for sharing your views. We are happy to see you happy, and we promise to be consistent with our excellence. Keep staying with us!

"KC Trip"

3
User 03/09/2019

First room had a HVAC system problem so they switched our room. The second room had a water leak on the bathroom floor. It's an OLD facility that needs a lot of work. The Location is very nicely located across the Interstate from Worlds of Fun & Oceans of Fun.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

"Nice staff but very dirty"

2
Bigparrish, Kirbyville, Missouri 01/09/2019

The head board had a makeup spot from a girl putting her face against it for reasons not discussable. The pillows had hair on them like someone had just cut their hair over them (lots!). The floor was terribly dirty. I could walk to the bathroom and back and my feet were black. All the corners of the room had dust from the chairs not being moved when the my clean. The tub was not very presentable with paint, that's was chipping away, in the bottom to cover up stains. Someone shoved a starburst into the peephole of the door and I couldn't see out. The hallway was nasty dirty from the floor not being swept. The pool looked dirty. The internet was great, nice and fast. The tv's and tv service was good. Location was great. The smell was nice through out the building.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

"Do NOT STAY HERE if you don't want to be grossed out!"

1
Ginger W, Neosho, Missouri 18/08/2019

This place was disgusting and a total wreck. We stayed in room 307 . The bathroom sink leaked so bad I had to put towels on the floor and the ice bucket to catch the water, the sofa in the room has so many stains on it , it was disgusting. The bathtub was cracked and looked filthy. The bed mattress felt like springs coming through it. There were black tiny ants all over my cell phone & on me when I got up to go to bathroom.. The hot tub was taped off and the pool was literally green.. smelled of urine. The employees there I asked several times for a manager and they said it wasn't possible. We were not recognized as Diamond Select members until I had asked a young man 4 times about it and 4 hrs later he gave me water & chips. This place does not deserve to have BW”s name attached to it. I think it was the grossest I've ever stayed in. The ice machine didn't work. The breakfast was terrible, I saw a guy drop French toast sticks on the floor as he was putting them on the pan and he picked him up and put them back in the pan!! I took pictures of all I have described!! We are extremely unhappy! We will stop staying at BW's if this is how it is going to continue!

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborated comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Front desk"

5
User 13/08/2019

Desmond was professional and friendly.Explained all the amenities of the hotel and nearby restaurants and places of interest. Also accommodated me with a second floor room with a view. Good luck Desmond!

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Ms.Myra, We are exceptionally thankful that you have honoured our staff "Desmond'" with praiseworthy words. We love receiving lovely notes from our guests, and it means the world for our organisation. Thank you for the awesome review. It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in future as well :)

"I'd advice nobody to stay in this nasty place.nobody cleans around there dont even make rooms and the double charge you."

1
User 12/08/2019

They never cleaned the bathroom after previous people stayed there. Never cleaned our room saturday.had trash sit in for 3 days with trash juice running out of the bags.ac never stopped running and then got charged double for our stay

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Mr.Wayne, Thank you for completing the Trip Advisor Survey. We apologize that you were not satisfied with the housekeeping work, and there was a lot of cleanliness issues throughout your stay. We never want our guests to suffer like this. Our staffs always check each room before check-in and post-check-out. Thank you for bringing this matter to our attention, and we will certainly take appropriate measures. Best Regards,

"What a gem"

4
vonnette m, Seoul, South Korea 08/08/2019

I totally felt like I was stepping back in time. It was an awesome hotel out of my childhood. Your kids will love it, your date will love it. It is neon and trees. Right out of Brady bunch. The first floor lobby area was super cool. It is an old holidome and looked a bit 1970-80s resortish. The pool was great. The breakfast space great. As well there was a bar. The area heading up to the rooms and the rooms were a little dated but for the price and the first floor I would over look it and stay again.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

"Find another place to stay"

1
tandtspencer1999, Brookfield, Missouri 01/08/2019

The rooms look nothing like the pictures, Rooms are dirty, found hair in bathroom. Staff and manager are rude and liars. No breakfast unless you want to pay for it. Hot tub was not working. Game room was nothing like the picture. Really regret staying there. Thought we were getting a nice hotel, but NOT. Would have done better at Super 8.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborated comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review.

"NEVER AGAIN!"

1
User 31/07/2019

Summary? 3.2 Fair 279 reviews 5 ★ 25% 4 ★ 30% 3 ★ 13% 2 ★ 8% 1 ★ 24% What guests are sayingMORE "Wonderful room, recently remodeled, good price, close to some food." "Rooms not all updated and the last room I stayed in smelled like a wet dog!" "No warm water, sink spit water, hot tube shut down by health Dept." 3.5/5 · 408 reviews TripAdvisor 6.2/10 · 191 reviews Priceline 3.1/5 · 994 reviews Expedia.com 3.4/5 · 877 reviews Travelocity.com 3.4/5 · 938 reviews Orbitz.com 8.8/10 · 2 reviews Agoda 3.1/5 · 302 reviews Hotels.com Reviews  Search reviews Shelly Knoell 1/5 2 minutes ago on Google Hot tub shut down by health department. Had to switch rooms several times due to things not working, such as phone alarm clock. Windows were dirty and so we're the curtains. Bathroom had toothpaste on mirror, looked like mold was cocked over in bathtub and hair in the tub. Ice machine did not work on the 2nd floor. They also charge $5 for breakfast. Made reservations on line and people walking in got a cheeper rate. I'm giving one star because staff for the most part were friendly and helpful. Also, because it did have a shuttle to and from the park.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborated comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review. We hope to earn your business on future travels so that you can see our continuous improvement.

"Enjoyed"

4
User 31/07/2019

Great service, neat hotel, swimming pool was nice. Unfortunately the hot tub wasn't operable when we stay. However, the had an amazing breakfast buffet. Best we've ever had! Smells great and beds were comfy.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

"Just Ok"

2
User 30/07/2019

The hotel is under renovations, at least that's what the signs say. We were there for 3 days, no renovations happening. Rooms/halls are musty, ice machines don't work. Bathroom in the room was gross (caulking all over the sink, tub peeling, bugs).

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We are disheartened to read of the shortcomings you experienced, and we are currently taking corrective measures to upgrade all the facilities.

"DON'T STAY HERE AT ALL"

1
msj5366, Omaha, Nebraska 21/07/2019

dirty and moldy bathroom, broken furniture, rude staff, inadequate amenities, they won't refill the breakfast bar- better get there at 6am and get all the food you can and its being remodeled. stay at your own risk.

Heather R, Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your recent stay, we appreciate your feedback. We apologize for the issues you encountered and will be doing our very best to fix them. We wish for all our guests to enjoy their stay! We hope that after our renovation is complete you will give SureStay Plus another chance!

"Its ok"

4
User 20/07/2019

I think they ask to much for the rooms we have stayed here just about every weekend this yr. And they did not add my point and we have never got a free night not even when water was dripping from the ceiling onto our bed and we did not know about this until we get into the bed still did not give me my money back or a free night...

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We are disheartened to read of the shortcomings you experienced, and we are currently taking corrective measures to upgrade all the facilities.

"good experience"

3
User 19/07/2019

staff outstanding. Could have done better with breakfast as did not have juice and milk one morning.. someone finally went out and purchased couple gallons of milk. Shuttle nice amenity. Area safe.. Pool ok, need to warm up.. provided extra blankets when asked.. cleaning staff very friendly.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We would like to thank you for staying with us and taking the time to review your experience. We regret that you did not find the breakfast to your liking. We have notified our kitchen team, and have a necessary step like retraining our kitchen staff to make the best breakfast in the area. We apologize for your experience, and we are confident that you will see the change on your next visit.

"Stay Away if you can"

1
User 17/07/2019

This was an absolutely terrible experience. From checking another guest into a room i was in, to a clogged bathtub that was never fixed. I had to call for a plunger when i was bathing in a puddle. TV was out for 3 out of the 5 days I was logged there. Housekeeping only laid bed never washed bathtub instead the pull the shower curtain and close the toilet lid like it was cleaned. I would absolutely never stay in this hotel...don't even get me started on the smell

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Hello, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborated comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guest's review. We hope to earn your business on future travels so that you can see our continuous improvement.

"Try to avoid"

2
Nicole R, Wichita, Kansas, United States 15/07/2019

The hotel is currently under construction and yet they still rent out some of the rooms that need updating. The bathroom sink, tub, and tile were just nasty. Our room was located right next to the construction which was pretty loud. There was a hole in the wall where the cable came through. The shuttle was one of the main reason we chose to stay here but the smell of cigarettes was so strong it was almost unbearable. The cable service was out for 1/2 of our first-day stay and the kitchen was closed for dinner service our whole 2-day stay.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Ms. Nicole, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborated comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review. We hope to earn your business on future travels so that you can see our continuous improvement.

"Awful hotel, never go here"

1
User 14/07/2019

This place was terrible. Everything was broken AND filthy. The ceiling was broken, the floors were absolutely disgusting. TV, hot tub, and alarm clock were all broken. The pool area was slimey and truly disgusting. Stay Away!!!

"Clean"

4
hockeychicks02, Papillion, Nebraska 13/07/2019

The location is key to this hotel for my family. It is right next to worlds of fun. The rooms are very clean and comfortable. They have been remodeled since it has changed to sure stay. They need to fix the pool's Ph levels as the pool water tastes like piss water, my kids term for it. While there the TV was out and the desk kept saying they were trying to fix it, and they had a tech out every time we called. But yet it remained unfixed the whole stay which was a bummer and made nights pretty boring. Besides that pretty great hotel for the price!

"Okay"

2
User 11/07/2019

Hot tub was out of order. Pool was so green, my daughter refused to swim in it. Disgusting bathroom covered in someone's pube shavings. Room repairs were poorly done. Cockroaches present. I was not impressed.

"Weekend getaway"

5
User 08/07/2019

There were mixed reviews about this hotel but I am glad that we went with our choice to stay here anyway! This location is older but they are working on remodeling, and it is coming along, so don't let that stop anyone from booking with them. The staff were friendly and helpful, the room was clean, and the bed was comfortable. What more could we ask for? The shuttle service was a nice bonus! We did not have to wait on the shuttle for more than 10 minutes any time we were ready to go and the drivers were always courteous. If you are looking for a good nights sleep, convenient location, helpful staff, free shuttle service all at a fair price, then this is your place. Thank you for a pleasant stay!!

Heather R, Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay! We are happy to hear you had a wonderful time! We look forward to hosting you again on your next trip to Kansas City!

"Review"

5
User 07/07/2019

Tasha at the front desk is one of the nicest ladies I ever met. She's a one girl team. Same with kris. She's the best bartender I've ever met. And I travel the country constantly so that means a lot to me. And don't even get me started On jack. While I was here, one of the cooks walked out and jack had no problem taking over from there. He's one of the nicest guys and the best cook I've met by far. He makes amazing food, and I highly recommend coming to this bar/restaurant over anywhere else in the city. Overall these 3 people made my stay here, once in a lifetime. I hope to see them again soon

Heather R, Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your feedback! We are glad to hear our staff made your stay an enjoyable one. We look forward to your future stay with us. Thank you for choosing the SureStay Plus!

"Won't stay there again"

2
User 05/07/2019

Stayed at the hotel with my children for a night get away the rooms was clean but it was either super hot or freezing. I called down and ask the front desk and ask for an extra blanket and never received it. Also listen to slamming doors all night and people wondering the hotel itself and the parking lot very shady looking people hanging around different vehicles acting very suspicious. So then kept me up worrying if my car was going to get broken into. Price was reasonable and rooms was clean, but service and noise was horrible.

Heather R, Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay! We appreciate your feedback and apologize for the issues you encountered. We will be speaking to the front desk staff directly. Thank you again for choosing the SureStay Plus!

"Friendly staff"

3
User 01/07/2019

We've stayed in this hotel many times, and it seems things are going downhill a bit. Luckily, we have had good luck with the staff being responsive and friendly. The rooms and public areas are usually clean. Some areas need repair. The hot tub and pool were always a big factor in choosing this hotel, although the hot tub is now closed and the pool was very green. Breakfast is decent, but it's no longer free. People are noticing the breakfast items have changed and no longer include bacon (heard lots of complaints about this). Not sure the cost of the room is really worth it since we've lost some amenities. As we were getting ready to check out, four housekeeping staff were yelling at each other and obviously having an argument outside of our room (evident from body language and yelling-I did not understand their language so I don't know what words were exchanged). We will likely stay here again because the location is convenient, but we are actively looking for a new hotel that will give us the amenities we enjoy at a fair price.

Heather R, Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay! We thank you for your feedback and apologize for the issues you encountered. We will be speaking to the housekeeping staff directly. We are in the process for making every guests stay a great one. We look forward to your future stays with us!

"Great place for price"

4
melissabobzien81, Las Vegas, Nevada 28/06/2019

For under $100 it's a clean modern hotel. If you book a room with sleeper sofa don't plan on anyone sleeping on the pullout couch very uncomfortable. Less than 3 mins from worlds of fun with free shuttle. Waffle House and taco bell are in the parking lot. The hot tub was out of service. The pool was freezing cold and honestly needs to be drained and cleaned. If you are just looking for a cheap place to sleep near the park this is perfect!

"Good room for the price "

3
785alenaw, Houston, Texas 24/06/2019

This was a good hotel for the price. Room was clean. Service was fine. Location did not have good access to food delivery but was located next to another hotel with a restaurant. Good value for the cost.

"Excellent"

5
brockfultz, Fort Scott, Kansas 23/06/2019

I took my daughter and her friend up there to stay. We walked and and it's really nice and open inside. They seen the pool and loved it. They went down to the pool for awhile and swam. The rooms they put us in were remodeled rooms. Nice and clean. Also what I like when you shut the lights off the rooms is really dark. We got rooms facing on the inside and they were quiet. The hotel staff are really nice and greet you with a smile. The gm came out the next morning and asked how our stay was and asked if there was anything that could be improved. I couldn't think of anything. There is a restaurant inside also if you want something to eat and don't feel like going out. It right across from worlds of fun and they will shuttle you over there if you like. The hotel driver is really cool. Say hello to joe if you have him shuttle you over there. Overall the hotel is really nice. You won't be disappointed.

Heather R, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay. We appreciate your feedback and look forward to accommodating you in the future. Thank you again for choosing the SureStay Plus!

"Dirty"

1
Adventure59025010799, Tulsa, Oklahoma 23/06/2019

Rooms were dirty put in 3 rooms all dirty said someone would clean the next day no one showed up the second day they half way cleaned it when completed was made they could care less offered to show pictures and the front desk did not want to see just want me to go away

Heather R, Public Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay. We appreciate your feedback and will be in contact with the management directly.

"ok"

3
Road54319101627, Kansas City, Missouri 21/06/2019

Hot tub wasn't available for most of my stay and then when it was it was full of kids! Breakfast staff was rude! Room was clean. A few things needed work but overall not bad. Shampoo and conditioner are the size for dolls! Way to small.

Heather R, Public Relations Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay. We appreciate your feedback and will be in contact with the management directly.

"Horrible experience at hotel"

1
User 20/06/2019

So many things wrong... Shower water pressure bad and no hot water, mildew in the shower, the faucet sprayed all over the counter, noisy air conditioning (couldn't sleep), room wasn't tidied up until very late in the afternoon, and no one even mentioned that the in-door pool was a salt water pool (would have been nice to know upon arrival). The manager was also very condescending and not extremely helpful when I did mention everything. Offered 5,000 points which amounts to $10 on a new trip down the road... just not happy with this place at all.

"Dirty"

1
User 19/06/2019

Dirty rooms with urine stained bedding on the pull out couch. The pool was green in color and the hot tub was out of order. The complimentary breakfast was missing basic items such as milk to go with the cereal.

"Never again"

1
User 19/06/2019

This hotel is trashy I wish I could of got my money back but no manager was there the price should be much lower not worth it hotel looks nothing like the pictures pool is green with dirt at the bottom

"Gross"

1
User 17/06/2019

The shower curtain was disgusting black stuff all over the bottom of it ! Requested new one never received one ! So think twice if your planning to.shower during your stay ! I really needed the bathtub and shower since I had a four year old with me.! But wasn't about to.let him take a bath in the dirty tub either !

"Room had mold and bugs. Pool was closed by health dept."

1
User 16/06/2019

The room was not clean when we arrived. I had to ask staff to clean and remove the mold and bugs. The pool/hot tub was closed by the health dept and the management team hid it from guests by covering the sign with a trash bag. AWFUL!

"Bleh"

2
User 11/06/2019

We were pretty dissapointed with this room but we tired to make the best of it because we felt like we had no other option, but we were too scared to even sit on the couch in our room. We also were a little surprised to see employees smoking out front when there was a no smoking within 100 feet sign. They also tried to charge us 180$ for one night when we had already paid for our reservations and they were $98 a night. The pool was also right next to the lobby in the open which is pretty strange

"Roach Coach Motel"

1
Cruiser34063285820, Cookeville, Tennessee 28/05/2019

Host physically threatened and cussed us. Pool closed by health dept. Body fluid stains on furniture. Reservation was not met with appropriate room type. Stained leaky ceiling. Drug deals going on in front parking lot and front door. Vagrants on premises. Memorial weekend and handicapped but put on third floor in wrong room and told to leave if we didn't like it. Was told to take it up with day manager next day.

Heather R, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay. Your feed back is very important to us. We do apologize for the poor experience you encountered. We strive to provide the best customer service and will be contacting the hotel directly on this behalf. If you would like to speak to a member of the management team directly at the hotel please do not hesitate to do so. Thank you again for choosing the SureStay Plus.

"Noisy, noisy no sleep."

2
country777, Carthage, Missouri 27/05/2019

The bed was very comfortable but it was hard to sleep with all the noise coming from the restaurant passed midnight. Sleeping in was impossible with the noise starting back up in the early morning. A/C was noisy too.

"Horrible. "

1
D9497GTjessicag, Browning, Missouri 26/05/2019

I don't normally write bad reviews but there wasn't a good thing about our stay. I spent a little extra thinking it was the better hotel in the area. My husband parked the car and discovered pot smokers in the parking lot. The staff was not very friendly. We didn't even have a comforter just an extra sheet. We found a baggie with white substance when trying to work the TV. Could of been anything but why wasn't it thrown away during cleaning. There was bad weather and radar indicated tornadoes just south of us so I asked the staff what to do in the event of severe storms she said they would go to the freezer in the kitchen. I then asked if they would alert the people staying or if it was up to us to know and she said “it's never happened” well that's reassuring. We were on the third floor and could hear kids and adults screaming at the pool downstairs until 10pm when it closed. The baseboards, corners of the rooms, and around the mirror were all dirty (those are the little things that make the room feel clean) An unidentifiable smear on the setting chair. I didn't investigate too close. Ashes flicked on the edge of the window where previous stayers smoked in the room. MOLD in the shower!!! I felt dirtier leaving the shower. At 2 am we were woken by a clash and something scattering under our door. When we got up at six we discovered It WAS GLASS!! a staff member said she would send up housekeeping but we left before she got there (20 minutes). There was no apology for the glass only that somehow tempered glass got upstairs. YEAH AND THROWN AT OUR DOOR!! She also didn't comment when I mentioned the cleanliness of the room. Previous reviews had stated this but I usually give a place the benefit of the doubt. Will never go back.

"Service was bad"

3
User 24/05/2019

The. Mattresses on the bed where not comfortable and I ask front desk at lest 3 or 4 times for blankets and pillows for the pull out bed and they kept telling me they was gonna bring them never did they said sorry there was a shift change when I called to complain and they still never brought them

"The stay was ok should be cheaper for the service"

3
lindalJ6616ZW, Omaha, Nebraska 20/05/2019

the customer service was horrible check in is at 3pm and they didn't have rooms clean for another half and hr and breakfast was gross well what they had anyway was. The front desk staff was rude. and so was the breakfast attendant. The room was average and the water in the bathroom was either boiling hot or really cold.

"Awful experience."

1
User 16/05/2019

Our room had a glass wall overlooking the pool/bar area it was extremely noisy until midnight and starting again at 6:00 in the morning. I went down and complained and the desk clerk was going to refund my money in full, but the very rude general manager said no. She said she would refund half, but at check out that had not been done. Another nice desk clerk did refund half. But we got basically no sleep at all. The manager's comment was “It was built in 1975, that's just how it is.” No apology or anything.

"Horrible"

1
Vacation09165108745, Pleasant Hill, Iowa 13/05/2019

The hotel had a sign posted under construction. Well nothing was under construction! When you walk in front door smokers all over front and when walk through front door overwhelming smell of fragrance to compensate for the smoke smell. This place is a dirty place, my room had blood on the shades. Horrible staff! The bartender had no clue on what she was doing and waited forever for my drinks. Front desk was rude and liked to talk about other guests in front of you. Do not stay at this hotel!

"Lots of issues."

2
Tourist42800633941, Van Meter, Iowa 06/05/2019

No hot water. Tv didn't work. Shower needed some good scrubbing. Cockroach ran across the floor. The pool water was green and unappealing. They were doing updating in some areas. One good thing: the beds were comfortable.

"Do NOT stay here"

1
User 05/05/2019

The hotel was dirty. The pools were disgusting. The staff was rude except the front desk receptionist whom was there with her infant child and unable to be of much assistance. There were clearly prostitutes hangibg around for all the truckers. The maintenance of this place is awful. I will never suggest this place to anyone.

"I gave them a chance to fix it ..."

2
brendannebraska, Omaha, Nebraska 03/05/2019

We selected this hotel prior to flying out at the Kansas City airport based upon an affordable rate. When we got to our room, we noticed a dirty used washcloth hanging from the shower curtain rod. On our way out to go to dinner, I stopped by the front desk and advised the female front desk clerk of the issue with the dirty washcloth and told her that we expected it to be removed while we were at dinner. I advised her that if the dirty rag was removed from our bathroom, I would not report it but, if it was not, I would be blogging about it. When we returned an hour and a half later, the dirty washrag was still in its place. Obviously, the cleanliness of the room and our satisfaction was not a priority for them.

"worthless"

1
brockfultz, Fort Scott, Kansas 21/04/2019

well one the maids don't clean the rooms. hair in the tubs toilets still have pee in em. floors are dirty. all the rooms on the first floor back side smell bad. the sewer water is coming out of the ground in the back of the hotel and nothing is getting done. i have no choice but to stay there cause of work. the breakfast is gross. the hotel i do not recommend period. go across the street. i wish i could.

"a night getaway"

4
User 18/04/2019

We were familiar with this hotel and it's amenities when staying a few years ago before best Western plus took over so we knew basically to expect. Great amenities with pool and hot tub, arcade, pool ,table and plums restaurant and bar. They now have bands on the weekends. One reason we were staying there was a band we know was booked that night.unfortunately their gig was cancelled but Rick Keys the owner apologized and made sure we were taken care of throughout our stay. He gave us a free drink and made sure we were happy. We ended up getting a very nice room and enjoyed the amenities. The staff made sure we were satisfied and very accommodating. We had a free full breakfast in the morning which was very good.a very delightful experience and I would highly recommend it for couples and kids.

"Amenities Need Improving"

2
User 05/04/2019

The two main things I value in a hotel room are the bedding and the shower. The mattress was good but the sheets were uncomfortable, and the shower was never warm during a two-day stay. The staff was friendly and the hotel was mostly clean, but the quality of the experience did not live up to what I paid.

"No hot water"

3
DayTrip65707086230, Liberty, Missouri 04/04/2019

There was no hot water and it seems this is a running theme for this location. Yes, it's older and yes it's a little difficult to get to, but there should be no reason to not have have hot water. BREAKFAST IS NOT INCLUDED WITH YOUR STAY AND NO TELLS YOU!

"Poor condition and cleanliness, decent location"

1
iainkelt, St. Paul, MN 02/04/2019

This hotel needs some major work and attention to cleanliness. The age of the property and outdated design (the entrance feels like you're going in the back due to the layout and location of stairs etc) only explain some of the problems. The location is decent and right off 435 so easy to get to a number of KC attractions. Staff was pleasant as well and the beds were comfortable. Beyond that, I wouldn't recommend this hotel. The hot water only, kind of, worked for one of the three nights. The hallways smell like smoke and desperately need to be vacuumed. There was trash piled on top of cans in the hallway that were there for multiple days. Mold like stains in our room's bathroom as well as crumbs in sheets and dirt/dust everywhere. Thankfully we brought disinfectant spray of our own. Do yourself a favor and keep looking for something else. Come on Best Western, you can do better.

"So-So"

3
Venture20636966815, Saint Cloud, Minnesota 01/04/2019

The shower was dirty and did not drain. We had no hot water for the entire weekend. The kids loved the pool and we were right above it so that was nice. Since we were far from home, the fridge and microwave did come in handy!

"Would stay here again."

5
Discover44302475913, Lincoln, Nebraska 31/03/2019

Our room was very spacious, and the bed was really comfortable. Our only complaint would be the low water pressure and Luke warm water shower we had to take. Otherwise our stay was very enjoyable. The front desk clerk was extremely helpful and very friendly.

"Very Pleased"

5
User 28/03/2019

I was very pleased with the hotel.The hotel was going through renovation, and they noted that but the room was clean and big. The bathroom was clean , fresh towels. The pool and jacuzzi area was awesome. Well kept and clean. I will definitley stay there again, when Im in Kansas. Loved it

"Skip this place"

1
chrisbeck13, Hayward, Wisconsin 27/03/2019

Hotel and grounds were filthy. Grounds and hotel was filthy. Extremely noisy heater and rattly fan in ceiling all night. Low water pressure and no hot water. Worst hotel experience in years....pass on this place.

"Never again "

2
Lucywren, Eau Claire, Wisconsin 18/03/2019

We are Best Western members and they took over Sure Stay 15 months ago we were told. Best Western better actually visit this place because they are dragging down their reputation! Yes, I know they are still remodeling but just walking in the place is odd. They have a really ugly bubble wall, then 2 big wall pillars you go around to find check in which is in a peculiar place and very small. First impressions you know. I know not everyone uses the staircase but it was filthy! Our room was on the 3rd floor and no carpet but an uneven flooring. Tub with a cracked area. Crappy breakfast. So disappointed! We had another Sure Stay booked near Denver so we checked it out on this site and saw bad reviews there too so we cancelled!

Heather R, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 816-455-1060. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"Hot tub and pool only perks"

2
User 17/03/2019

Dont stay in a king room our bed was so uncomfortable the dbl queens were a little bit better the breakfast is terrible dont pay money for that everything was hard fake or stale they had friendly staff however you want to sleep in good luck the whole hotel is sureounding pool and hot tub and the kids are loud in morning or people eating breakfast the location was good for what we wanted but wont be staying there again its gone down hill over the couple years weve stayed there and the parking seems a bit ridiculous on friday and Saturday nights theres a tacobell right night door that you can walk to so that was nice

Heather R, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 816-455-1060. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"Sure stay was clean, quiet and comfortable"

5
Pathfinder217333, Joplin, Missouri 05/03/2019

I adore the fluffy white comforter, soft bed, large bathroom, pool and hot tub is excellent. Really soft pillows, reading light and kureg coffee maker were unexpected extras I enjoyed. Also the tile floors in the rooms are wonderful!

Heather R, Front Office Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again!

"What are you thinking Best Western"

2
User 23/02/2019

Best Western has spent a lot of time, effort and money to rebuild their brand. Most regular best Westerns which we stay in frequently when on motorcycle rides with friends is not doing their brand any favors by associating their name with this low brand and very poor quality hotel. Mold all over bathroom shower walls. I called down to ask if they could send so.eone up to clean it they said all they had to send was the shuttle guy and he probably would not do a very good job. Someone had apparently had a pet in The room because there was a final hair all over the sofa. Floor was filthy...was an imitation tile and obviously had not been cleaned recently. Vents were all disgusting but that is common in hotels. The young man who checked us in and worked desk at night clearly did not want to be bothered by being of any assistance. Will never go back and will definitely rethink staying at any Best Western again. Best Western pay attention trust me this is not the kind of image you want to put out there for your brand. I understand it is supposed to be lower end but can you at least keep it decent. It was bad. I would recommend staying somewhere else. Many choices in the neighborhood. Also if you plan on going to restaurant and or bar know that choices are extremely limited and service is extremely slow. We opted for another option. Room 362. 2.22.19

Heather R, Front Office Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 816-455-1060. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"Sure stay"

2
Daydream46743616866, Omaha, Nebraska 18/02/2019

The hotel lobby is really cool I enjoyed the restaurant/bar and the pool as well the only thing terrible about this place is the rooms. The bathroom was disgusting... the shower leaked brown watery stuff and the floors of the bathroom were disgusting. The walls of the bathroom were gross and I'm pretty sure there was some mold

Heather R, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay. We are happy to hear that your were able to enjoy the bar and pool. I do apologize for the condition of the room. We are still completing our renovation and hope that after it's finished you would come stay with us again. Thank you for choosing the SureStay Plus.

"Horrible"

1
User 18/02/2019

Floors were sticking to our shoes and stuff all over the floors! There was hair all over the "clean" sheets. Horrible odor in the room we sprayed our own spray with. We had no choice to stay. They also left us at the casino for 90 min waiting for a ride!!

Heather R, Front Office Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 816-455-1060. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"Stay here!"

5
User 13/02/2019

This hotel is great, breakfast was amazing and I'll be staying here whenever I'm in town. It's right off the highway and there's an amusement park across the street and close to food and gas stations, definitely recommend

Heather R, Front Office Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay! We look forward to having you stay with us again!

"Perfect for a getaway"

4
Sightseer10939404314, Toledo, Ohio 15/01/2019

We came for the Chiefs playoff game, and after driving 15 hours in a snow storm, we were so happy to finally make it to this hotel. The beds were comfortable, breakfast was reasonable and everyone was so friendly and welcoming. The shower/shower curtain could have been a little cleaner, but it wasn't anything terrible. Would definitely stay again.

"Good hotel. Cold food"

4
User 07/01/2019

The staff is very friendly. The rooms are nice. The bed was comfortable. The shower had good water pressure. Plenty of parking. The hotel has a bar and restaurant. The bar doesn't have her good selection of beer. I got some food and it was cold. The hotel I would recommend but stay away from the restaurant

"NO HEAT! NO REFUND! DIRTY BATHROOM!"

1
User 11/11/2018

Got in about 10pm- noticed it was about 60 degrees in the room- turned up the heat- noticed it wasn't getting any warmer- air vent blowing COLD air. Turned the heat off and on- no heat. Called the front desk to report- lady said the guy who had stayed there the night before had said the same thing and their maintenance guy had fixed it. NO! IT WAS NOT FIXED! So we asked for another room- they had no vacancies (CHiefs were playing the next day.) So we asked for someone to get us some blankets- we had to go get them ourselves. Lady was sorry and said to talk with manager in the morning We did- and asked for a refund- she said she could give us $25 off. Not acceptable! We froze all night, didn't sleep and woke up to a 50 degree room! Since we booked it through Hotel Planner- she said she couldn't refund our money - we have to go through them. Wife took a shower and noticed hair and debris coming up from the tub drain- disgusting. Horrible experience.

"pleasantly surprised"

5
giuseppe0057, New Orleans, Louisiana 05/11/2018

we had never stayed at a surestay plus and were very pleasantly surprised when we arrived. all the rooms look over a huge courtyard comprised of a huge indoor pool and hot tub area, the front desk and a large restaurant/bar area. the rooms are spacious and the restaurant had good food, that makes everything very convenient. highly recommend this hotel. great value for the money

"Great hotel"

5
User 31/10/2018

The hotel it self is very clean and modern looking inside. The staff where wonderful about helping us when requested. The hotel phone in the room would not work so the front desk staff let me use her personal cell phone! amazing customer service! the breakfast was very good and a large selection of hot food not just cereal

"Great stay"

5
User 29/10/2018

We stayed at the sure stay for the Kansas City Chiefs game. It was in an easy location to find, close (but not too close) to the stadium. The room was clean, the bed was comfortable and the staff was great. They let us check in early and we received free hot breakfast buffet. The pool was warm and the area clean. All in all I'd give them 4.5 stars. A shuttle service up the stadium would have made this a 5 star stay! ;)

"Potential"

4
968shelbya, Cedar Rapids, Iowa 14/10/2018

We just stayed here and you can tell they are remodeling this hotel. The main area is nice with the pool and check in. We didn't get a chance to check out the bar or the breakfast buffet but the hotel area was nice. They also have a free shuttle that runs 24 hours to anywhere within 5 miles but we didn't get to utilize that as well but still very nice service to offer. Our room was very outdated and could've used more of a deep clean but we have 2 dogs that joined us on our trip and we are just always grateful for places that allow us to travel with them. We would stay here again.

"Great stay!"

4
WinnipegGail, WINNIPEG 27/09/2018

We were there for the Chiefs game. The hotel was well situated and we were 10 minutes from the stadium as well as downtown. Convenient location. Front desk staff were friendly and helpful with all of our questions. Newly renovated rooms were nice. Breakfast was good with a lot of variety, both hot and cold options. Only critiques we have was that the pool area/hot tub close at 10 and the laminate flooring in our room was quite dirty. Would definitely stay there again.

"Freshly remodeled, modern design"

5
Tessa N, Omaha, Nebraska 10/09/2018

I love this hotel! We stayed here a few months ago when visiting Worlds of Fun that I decided to stay again for the Taylor Swift concert over the weekend. The first time we stayed here there was still a lot of renovations going on, but it looks like the renovations are almost complete now. I wish now that I actually took pictures of the room and the lobby area because it looks nothing like the previous run down photos other people have posted. Each room has new beds, new fold out couches, new furniture, new flat screens. They have USB outlets to connect your phone (which was helpful since I forgot my wall adapter). The floors are wooden inside the room and the hallway carpeting is new. We were greeted by a nice color changing bubbly water tank thing (pictured) which was cool. The people at the front desk were very helpful and polite and so was the bartender (drinks are not overpriced like most hotels are). If you have kids that love to swim, this is perfect for you. Most hotels make you sit in their enclosed sauna of a pool room. Since the pool is in an open space, parents can comfortably watch their kids without sweating because it's so hot in there. The pool area has nice lounging furniture, lit up trees and a hot tub. They also have a game room outside the pool which we didn't use, but that's another nice perk. The only mishap we had is that we booked 2 separate reservations on Priceline and they didn't connect the reservations - so we had 2 people walk into our room the next day trying to clean it. Also - the breakfast thing is confusing. Upon check-in, we were simply told that breakfast is from 7-10am. The next morning I go down to get breakfast and a lady approaches me and says I have to pay for it. I was under the impression that breakfast was included since I saw a lot of other people come down and help themselves without paying. I had to go back upstairs to get my card so I could pay $4.95. Then my breakfast was interrupted because I needed to go back behind the bar to enter in my PIN on my card. That's not very ideal for customers. I feel like guests should be told upon check in that breakfast is NOT included, and that if they want to include it, they could pay the $4.95 now and receive a ticket of some sort so that's all you have to give to them when you come down. I'm not trying to be rude by the eggs could use some work - they were chewy and tasted like rubber (not that I have tasted rubber before). They just didn't taste "good". All in all though I give this hotel an excellent review and we definitely will be back on our next adventure to Kansas City!

Heather R, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Tessa, Thank you for your review! We are so glad to hear about your stay and that you enjoyed it enough to come back for another one! I do apologize about the breakfast confusion, I will speak to the front desk staff on this issue and also to the cook about the eggs. I thank you again for choosing SureStay Plus and we look forward to seeing you again in the future!

"Fun family getaway"

5
rachel52682, Topeka, Kansas 02/09/2018

We were looking for an inexpensive hotel with indoor pool for a one night family friendly getaway. This place was clean, nice beds, clean pool, staff friendly, had video games, waffle house taco bell and quick trip in walking distance. Would come again!

Heather R, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay! We are happy you and your family enjoyed your trip and we can't wait to see you again!

"Park and fly"

4
amarxma, Jefferson City, Missouri 27/08/2018

We stayed overnight before flying out of KCI and parked for 13 days. Parking area was clean and well-lit. Rate was super reasonable compared to other parking and the room was very comfortable. Front desk staff did spend a lot of time chatting with guests and each other while leaving others waiting.

Heather R, Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay.

"Nice Hotel"

4
shelly2boys, Springfield 08/08/2018

Stayed here when we went to see a football game. Room was clean, no issues. Did have a storm knocked power off, the breakfast next morning was basic cereal, fruit due to power being off and not being restored until close to morning staff didnt have enough time to prepare hot breakfast, Staff did great holding it all together. Would stay here again.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your stay! We apologize for the power outage but we are glad to hear that you enjoyed your stay! We hope to see you again on your next trip to Kansas City!

"Stay Away....."

2
Scooter11jr, Binghamton, New York 22/07/2018

I completely and totally understand renovations and remodeling and this review is NOT about this. This was an experience and NOT a good one!!! When I booked my room online, I requested a first floor room. Again, when I check in, I requested a first floor room. I was told by the front desk person that it would be much quieter on the top floor – NOT TRUE!!! Not very accommodating to their guests. Upon arriving in my room, it appears to have been recently remodeled. If so, it was done by very inexperienced remodelers or an amateur. The ceiling in my room was extremely discolored and shows signs of having had several water (or something) leaks. The lounge did serve cold beer (a plus). However, when my food arrived, it was barely warm and actually had VERY LITTLE flavor – NEVER AGAIN. At least I only needed to stay here for one night. There are not any electrical outlets in the desk area to plug in a laptop or any other device. I would NOT recommend this hotel to anyone traveling through this area. In other words STAY AWAY and find another hotel. I am very displeased that this property can even present itself as being affiliated with Best Western. And Best Western should be ashamed, as well……. I would not, could not, and will not recommend this hotel to any traveler!!! DO NOT offer me an answer that you are sorry that you did not meet my expectations….. You should apologize to yourselves for meeting YOUR expections.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
We will address this directly.

"“SoSo-Stay”"

2
Joseph J, Folsom, California 16/07/2018

Stayed for a week in Shawnee KS at a different hotel and it was quite nice. Was looking to book one more night at a more cost-effective establishment. I didn't need the amenities, just a clean and comfortable room, preferably close to the airport. I glanced over the pics on the website and the booking app then drove by the hotel prior to booking. It appeared to meet my criteria so I booked. Upon walking into the facility, it had a strong musty smell in the lobby. It wasn't a deal-breaker but it put a negative feel on the stay from the beginning. The lobby has clearly been renovated recently, but it was a quick and dirty job. Paint was not done professionally in my opinion, the vents weren't replaced, just painted over (tacky), and the sub par reno job was even more evident in the hallways. Room was renovated and done so consistent with quality of the lobby. It was, however, very clean and the decor was satisfactory. I didn't require much service but the interaction I received from the staff was pleasant. They were all very welcoming and professional. Price was very moderate so there was good value there but I'd much rather spend $15-20 more next time for a step up in quality. Overall not a bad experience, just felt like I was in a lower grade hotel that had just been given a makeover. Equate it to getting a used car and someone slapping a Maaco paint job on the body without fixing the dents or dings, without removing fenders or hood, without painting door jams, and without taping off or covering windows prior to spraying. And of course, not doing any engine work on the car. ;) If found in that area again, I would pass on staying at that hotel.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Joseph, Thank you for your review. We will address the issues you encountered directly.

"Floor around the pool dangerous "

2
renead, Chicago, Illinois 30/06/2018

We stayed here June 25th-27th. The staff was great! This review has nothing to do with them. The flooring around the pool is extremely dangerous. It is painted with a glossy finish. It makes walking on it with or with out shoes difficult. I went to turn on the hot tub and fell. There are signs that say wet floors but even while walking very carefully I still fell and scrapped up my arm. They really need to change the flooring before some one gets even more hurt.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for your review. We have redone the pool surface so there is more grip, however we do apologize for the floors being slick during your stay. We hope that you will stay with us again in the future and again thank you for staying at the SureStay Plus!

"excellent"

3
Gretchen R, Coffeyville, United States 18/06/2018

We stayed at this location because our normal was booked that Saturday night. The only problem I had was their remodeling: our room did not have any hangers, iron or ironing board put back in the room from remodeling. Mirror frame in bathroom had white finger prints in several places from the painters who had painted the room. Their photos on the internet show each bed has four pillows but when we got there the beds only had two pillows each, I went to the desk and ask for a couple more pillows and the clerk said they only have two per bed but she would see what she could find for me. She did come up with two more pillows plus she sent me three pillowcases and five pillow protectors, which I left the extras folded up on the table by the TV.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Gretchen, Thank you for your stay! I apologize for the lack of pillows, but am happy to hear that your were able to receive more. I will be speaking with housekeeping about the amount of pillows in rooms. I also apologize for the room missing items. The renovation is almost complete and we will be making sure all rooms are completed with everything in them! We hope to see you in the future and again thank you for staying at the SureStay Plus by Best Western!

"Looking for a place with a pool and hot tub"

5
Terrance R, Brooklyn Park 17/06/2018

Coming to Missouri for work but we arrive a day and a half early. So I look for a place that always has a pool and hot tub. My son always wants a pool to swim. We pull into N. Kansas City and this is in of the very 1st one to pop ups on the search. Looking through photos and the photos home conversation confirmed the pool and hot tub was functional, I booked right here. This property was under renovation. You could not tell. For the price it was well worth it. The entire hotel was nice. Even our room was better than average. Nice fulfilling breakfast in the morning too. Hot or cold and eggs made to your liking. This overall was a great experience. Will return to this location if I come back to Kansas City.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for taking the time to leave a review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 816-455-1060. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"Mrs"

4
Notcontent, Blaine, Minnesota 04/06/2018

Stayed in this hotel on a trip. It was easy access from the freeway. They are remodeling and the room had me flooring, bedding, furniture, and tile. The ice maker didn't work on our floor but I'm thinking they haven't gotten that far and our daughters room had a microwave and thermostat that didn't work. The staff were very friendly and accommodating! The breakfast had a large variety to choose from. It was a good value!

"Nice place"

3
User 29/05/2018

The hotel is behind Taco Bell. It is nice when you walk in, it looks like it was updated recently. The pool, eatery area, and checkin is in the middle and the rooms surround them. There was a wing under construction attached to the floor we were on. The room was nice and roomy. The bathrooms ceiling was low- I'm taller than average, so the mirror and the ceiling were more noticeable. We paid for breakfast which was great. It was a buffet of hot and cold items. You are served drinks by servers and they clear your trash away.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Leslie, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 816-455-1060. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"Stay elsewhere"

1
barbw722, Sioux Falls, South Dakota 28/05/2018

The hotel was under renovation. Our room was not yet updated. Our room was old, dirty, smelly and damp. The beds are old, lumpy and the most uncomfortable bed in any hotel I have stayed at. The hotel has a musty smell as soon as you enter.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience once renovations are completed. If I can provide any assistance, please don't hesitate to contact me directly at 816-455-1060. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"trapped in elevator"

1
User 03/05/2018

We stayed at this hotel since it was close to the airport and had a very early shuttle. Hotel is being remodeled, by amateurs. I have been in the construction business 55+ years and know shoddy work when I see it. The first stay was OK but internet service was very poor. Talked to the front desk, they said they were having problems with it and having trouble resolving the issues. We returned a couple of weeks later because they had a shuttle that ran until midnight, we arrived at 11:30. Called for shuttle and it picked us up within 20 minutes. When we arrived we checked in and proceeded to the elevator pressed the button nothing happened, pressed it again nothing happened. I walked back to the desk and told them we had a problem with the elevator. The lady at the desk walked to the elevator with us and tried to get it to work, no luck. She took us to another elevator that was being used for the remodel, very poor condition and dirty. When we arrived at our room it was spacious and clean. We had been traveling for 20 hours by the time we laid our heads down on the pillows. The next morning I got up to brush my teeth, turned on the cold water and hot water come out of the spout, move the selector handle to the hot water side and cold water came out. One of their amateur plumbers, handyman had the line reversed. We went down the the lobby to eat breakfast only to find some dry cereal, milk, coffee a few bagels and muffins, no eggs or meat. My wife decided on a toasted bagel and I had a muffin. When my wife went to put jelly on her bagel she could not get the jelly out of the container, it was so old it had solidified. She went to the desk and showed the person working their the jelly, their comment "it must be old". We through the remainder of the food away and proceed to the elevator, the one that didn't work the night before, pressed the button door opened pressed the floor button and we were at our flood. We took all of our luggage to the elevator door so we would only have to make one trip down. Pressed the call button and elevator door opened, I guess it was still there from when we got off. loaded luggage into the elevator pressed the lobby button door closed and we DID NOT MOVE, pressed the door open button nothing. After about a minute or so my wife said we went down a floor, I ask how could we the elevator didn't run. She told me to look at the floor indicator sign sure enough we we on 4. Then I could hear the hydraulic cylinder bleeding of and letting us down very very slowly. Got to the lobby floor, door did not open pressed door open button and the elevator took off to the seventh floor. Door did not open at seven, pressed call button nothing, pressed another button nothing, called the front desk with my cell phone no answer. Hung up called front desk again this time someone answered. Told them we were stuck in the elevator they said they would send the maintenance man to the roof to fix the problem, maintenance man to fix the problem I ask. Told them on the second phone call they had ten minutes to get us out or I was calling 911. Finally the elevator stopped at the lobby floor for the second time, doors did not open again. Told my wife don't press any buttons. Called the front desk again and told them the doors would not open, they said they were working on it. I told them get someone down to the elevator and open the doors manually or I would call 911. Within a couple of minutes two men opened the door some how and we got of and out of the building. USE YOUR OWN JUDGEMENT

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Mr. Norman K. I am very sorry to hear about what happened during your recent stay in Kansas City and the problems that occurred. After reviewing your response you I noticed that you mentioned you stayed close to the airport and had shuttle service to and from. Our location is located 20 miles away from MCI and our shuttle doesn't travel to the airport. Is it possible that your review may have been intended for another hotel in the area? I would be pleased to discuss this with by phone if you have a couple of minutes available. Again I apologize for the difficulties you encountered on your recent trip and do hope you give the SureStay Plus by Best Western family another chance in the future. In service, Heather Belben General Manager SureStay Plus by Best Western 7333 NE Parvin Road Kansas City, MO 64117 816-454-2629

"Fun Slide & Great Staff"

3
Kweejee, Salt Lake City, Utah 17/04/2018

The best parts were the staff, especially the bar tender, and the water slide. The room was comfortable and clean. The shower had plenty of pressure and worked well. That's where the good stuff ends. The bathroom door was so tight my five year old couldn't open it on her own. The fancy electronics under the television fell out of their wooden storage area when I tried to unplug a usb cord. I discovered the clock radio unplugged in the corner after waking up and wondering what time it was. While the waterslide was in great shape, the rest of the small pool had chipped sides and everything except the steps to the waterslide felt slippery. My daughter slipped twice just walking and I slipped once climbing out using the ladder. The water was also very cloudy, but the temperature felt good. Breakfast was just like almost every other Best Western except there were no waffles.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 816-455-1060. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"Won't stay again"

2
curlyvan, Kansas 02/04/2018

To start with this is no longer a Ramada. It is now a SureStay Plus by Best Western. Cleanliness is the most important thing, and this place doesn't cut it. Found a peanut M&M and something else on the floor. Bathroom fan was disgustingly dirty and didn't work (photo provided). Remodeling is being done, but they have a long way to go. Very old property. Walls are thin, no sprinklers in the room, tiles missing in bathroom by the tub - which was peeling. On the positive side: beds were comfortable and the free breakfast buffet was good.

Heahter B, General Manager at SureStay Plus Hotel by Best Western Kansas City Northeast, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 816-455-1060. Sincerely, Jessica S. Front Office Manager SureStay Plus Hotel by Best Western Kansas City Northeast

"One of the worse hotel stays ever!"

2
User 14/03/2018

Thin walls, stains on ceiling, locks dont working, not enough hot water, over worked staff, messes everywhere. The only good thing about the place was that some staff were kind and helpful. We stayed for three nights as part of a team, but wouldn't have stayed one if it was up to us.

"Business Trip"

5
User 12/03/2018

My Trip was very nice and comfortable this hotel was very nice i definitely will stay here again

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