Best Western Hotel Inn of Jasper, Jasper

Staying at Best Western in Jasper, TX has been amazing. Very friendly and attentive staff. Beautiful rooms A+. Safe, camera security throughout the facility. I cannot express how outstanding the staff is! The ladies we encountered are very friendly, gave us a sense of personalized service, as they remembered us even after we came back the next night to get a last minute room. I recommend this Best Western and I will definitely be staying there in my future business endeavors.

Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review
Hi carwgar1, Thank you for taking the time to share your review and experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our friendly staff, amenities, and we were able to meet your expectations of cleanliness and service in our hotel. Thank you for your recommendation and we can't wait to serve you again.

Don't expect to be treated the same here as you normally do. There is no fruit, yogurt, bread or cereal for breakfast. The orange juice was so watered down that it was undrinkable. No shampoo or body wash in the dispensers. The coffee machine did not work & the TV screen was burnt out on the lower half. The manager & front staff are deceitful & rude and just DO NOT CARE about their customers:( Unwelcoming tape across the doors and front desk that reads ‘Wash your Hands'. A lady that I chatted with in the lobby said that she wanted to have a bath the night before, but the water was absolutely brown so she couldn't even think about sitting in the tub.

Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review
Dear homerentab, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

Toilet wasn't broken down. Bathroom was filthy. Ac ran like a freight train. Little hairs ALL OVER the place. Rust? Or something reddish in colored splashed on the safe. Just in general gave me the heebbee Geebees. Front desk girl was sweet and personable and they are obviously understaffed as is the rest of jasper, tx. Hopefully they can get some good help in there to make it better over the next couple of years.

Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review
Dear rpbalcerek, We are very much concerned with your feedback. Our apologies for the bad experience especially with the condition of the hotel and cleanliness. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.

TV was broke maids do not do their jobs could not put clean towels or make beds And the best accommodation that they could do was stick me in a smoking room which I did not like Pour hot water pressure I'm sure I could have found more if I would have looked but I was too disgusted too

Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review
Dear spectol, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. We are working to improve the problems areas mentioned in your stay and will ensure that they are improved to the best especially with the condition of the hotel and our amenities. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

The "manager" of this trashy establishment has absolutely no class, is very rude and lacks even a shred of decency. After nearly 30 minutes of them telling us our credit card was declined (same card was used with ease directly afterward to check into a much nicer hotel at double the cost) they finally agreed to let us settle that matter the following day. Got to the room and there was water all over the floor, coming out from under the fridge. Back to the front desk to change rooms and instead were told we could have extra towels to clean it up ourselves. We decided not to stay after all this and left, stopping at the cafe next door to eat after our 600 mile drive. Upon leaving the restaurant, we found we had been stalked by these lovely folks so they could make sure we knew they would be charging us for one nights stay. They had scanned three or four different credit cards telling us each had declined, so now they have quite a bit of our credit card info and we will dispute every single charge they attempt to make.

Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review
Dear Misty G, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in an unprofessional manner. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits especially with the condition of the hotel and amenities. Rest assured that it will never happen again as we will provide a better stay to our guests. Thank you and I am hoping that you can give us another chance to prove our service to you again.

Dishonest hotel. Check your credit card statement. Accused me of taking hotel towels and charged us $20!! They were wrong of course and I think they do this often hoping it won't be caught. All towels were left safe and sound.

Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review
Dear LSUTigers074, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite seriously and your feedback will be sharedwith management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

The people working for this hotel were extremely helpful and kind to my mother who is 87. They helped her with breakfasts and the maintenance man was kind enough to carry them to the room for her. They were quick to help with a housekeeping issue as well. The price was extremely reasonable.

Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review
Dear Flyer439363, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Looking forward to welcoming you soon.

All staff were friendly, in fact everywhere we visited were friendly people. The motel was clean and there were no issues with other guests. It was quiet at night without the normal loud people or nonsense you usually hear at motels. Overall stay was very enjoyable. Would definitely stay here again.

Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review
Dear sherdenham, Our ultimate ambition is to provide a great experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced a clean and comfortable stay. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

This is a nice, well kept property with professional, attentive employees. The room was clean, area quiet and the couple of hiccups were addressed and corrected immediately. Bed & Pillows were great and TV channel choices were great.

Guest Relations Manager, General Manager at Best Western Inn Of Jasper, responded to this review
Hi 685suzyl, Thank you for letting us know how satisfied you are with our services and accommodations. Your five-star review is greatly appreciated. Thank you for your compliments to our staff, amenities, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

Roaches. Should just go ahead and invest in brown towels and wash clothes. Shower head sux. Limited wall outlets. No non-smoking rooms available. Housekeeping outside the door yelling at one another through the parking lot long before checkout.

Tina M, General Manager at Best Western Inn Of Jasper, responded to this review
Dear Valued Guest, Thank you for your comprehensive review detailing your recent stay with us. I am sorry to hear that you did not thoroughly enjoy your stay especially with the condition of your room especially the towels. I want to let you know that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations.

This is my least favorite type of hotel; the ones that really don't care if you have a pleasant stay - they just rent beds to make money. I really dislike that. The outside looks like a storm just hit as there is multiple piles of random items all over the parking lot. I asked if there was a vending machine and I was told - 'We do but I don't think it's working, it's over there if you want to check'. No offering of where there may be snacks, or where to get something around town. The breakfast area is also being used for storage near the front desk which feels rather unwelcoming. The walkways to the rooms are stained and smells bad. The rooms are old and gross. Period. The beds are so old and not firm and the bathtub's finish was literally was peeling off while I showered. I showered because the bath was dirty and there was no bath stopper to be found anyway. No screens on my window and I usually travel alone; I was so relieved I was not alone at this property. Breakfast - I had to ask if they served any as there was none offered or displayed. When I did, the gentlemen went to a back room, retrieved two sausage sandwiches and water. Sausage. This eliminates anyone on a no meat, no pork or low-carb diet, not a piece of fruit in sight. Very disappointed that this is even a choice in the Best Western website, I feel bamboozled!

Tina M, General Manager at Best Western Inn Of Jasper, responded to this review
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Do not stay at this hotel, the owner apparently does not care about the property at all. The pool is green, the rooms are not clean at all. The first room I checked into the front of the AC was on the floor, filters on the chair, the shower head was on the desk, floors not swept. The second room was a queen instead of the King I reserved, there was hair on the floor, toe nail clippings and old noodles of some kind. At the same time I was having issues so was another guest who was right next door to me that said the floors were not swept, and the sheets looked like there was stained blood on them. I am a corporate business member and personally Best Western needs to take their name off this hotel.

Tina M, General Manager at Best Western Inn Of Jasper, responded to this review
Dear Valued Guest, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance. Actions shall be taken to improve everything on priority and you can have a good stay next time. We truly thank you again for sharing your feedback and for your valuable business.

My first room smelt of dog urine so he moved me to another room and he helped with my luggage. The sheets were old and not even white but an off white. There's lots of cable channels which is amazing and the cleaning staff was very helpful as well. If I'm in Jasper again, this is the only place I would stay.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of the utmost importance to us. We hope to see you again when your travels bring you back to the area! Thank you very much.

John at the front desk went above and beyond to accommodate any of my needs. Just as nice as could be. Ms. Betty at breakfast showed me everything that was there for breakfast and was so sweet. Breakfast was delicious. It almost felt like I was staying with family I was treated so well.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Hi whiskergal, We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful. We are especially happy to share this review with John and Betty who work hard to ensure that you feel welcomed like family. Thank you very much.

Betty was friendly and attentive at breakfast. She went above and beyond to make sure we had everything we needed. The food was good and plentiful. John at the front desk was very nice. The room was perfect for our travel plans. This is actually my first review ever and I just really wanted to let Betty know that when you go above and beyond in your job treating customers as family you are recognized.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Hi Akwendy1, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We will share your comments with Betty and John. Thank you again and we look forward to your next visit

Betty and John at Best Western are so friendly and attentive. The stay here was relaxing and pretty quiet. Breakfast was hot, good and very filling. Betty goes above and beyond for guests and makes sure you have whatever it is you need. John was extremely welcoming. They treat you like family, which is such a nice experience.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Hi Motts75, We are happy to hear that you enjoyed our service, staff, and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

This place serves the best breakfast in town. Me and my family eat here every morning. We're greeted each morning from John at the front desk with a big smile and a pleasant good morning. Ashley the cook, is very kind to all of her customers. When she's not in the kitchen, she frequently greets her customers with a smile and see that their needs are met. Their hospitality is greatly appreciated by me and my family.

Dhaval P, General Manager at Best Western Inn Of Jasper, responded to this review
Thank you so much for the kind review.We are very happy that we exceeded your expectations.We hope to see you again real soon.

My experience overall with BW was the best. The staff were phenomenal. Thank you so much Beth (night front desk), Betty, Ashley & Kim (morning front desk & breakfast). They were all very attentive, so nice and respectful. The breakfast was delicious.

Dhaval P, General Manager at Best Western Inn Of Jasper, responded to this review
Thank you so much for the wonderful review.I am very glad we exceeded your expectations.We look forward to your next stay.Again thank you very much.John-Best western Jasper

Couldn't pay cash, they wanted to charge my card and then when I checked out they said they would put the money Back on my card after I paid cash, NOT. Had a 5 am wake up call not once but twice even after I advised them that there was an error. Chain lock was about to fall off door frame and found 2 roaches In The room. On a better note, John was a great help with making my reservation and the lady that does the breakfast was so very nice and a great cook.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear Valued Guest, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a great experience. I am sorry to hear that you did not thoroughly enjoy your stay and the charge that was not put back to your card. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to management. We truly thank you again for sharing your feedback and for your valuable

The chorizo egg and cheese was awesome on the breakfast buffet. Water pressure was good and the food was good. It is an older, run down place. Wasn't very clean. The sheets were stained and thread bare. Staff was nice.

Dhaval P, Manager at Best Western Inn Of Jasper, responded to this review
Thank you for taking the time to give us a review.We appreciate you letting us know where we exceeded your expectations and where we can improve.Again thank you very much and we hope to see you again soon. Thank you, John

We stayed there one night {10/19} and that was more than enough. I made the reservation about 2 weeks in advance. The day we were to check in, my husband went over around 2ish to check in. He was given keys to room 101. They called me at 925pm asking if we had anything in the room already. That there was an "Officer" that checked in and his room was not clean and that she wanted to give him our room. I told her that is ridiculous but no we did not have anything in the room. So we were moved to room 103, then 124 and ended up in 139. I also had a $25 coupon that has yet to be credited to our account. I have been in contact with BW corporate a few times. Still waiting!! Plus, we wanted to get ice before we left, both ice machines were broken!!

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear Valued Guest, Thank you for taking the time to tell us about your experience and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you had issues with housekeeping during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

This facility is obviously not new but well maintained. The rooms were clean, beds comfortable and the staff was very friendly and helpful. The towels need to be a little less abrasive but did the job. Our stay was 3 nights and I would return for sure.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Hi Bill P, Thank you for taking the time to share your review and experience. It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Thank you for your compliments to our friendly staff, clean rooms, comfortable beds, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

Due to system error, it took 45 min & several phone calls just to get me checked in. Once in my room, it took another 20 min to move me to another room because there was no remote for the television (after a 4 hr drive & funeral, all I wanted was to sit down in front of the idiot box & relax with some ice on my neck), but wait... the two ice machines on the property were out of order & no maintenance personnel available. So, now I had to walk to the restaurant across the parking lot to beg for ice (Praise the Lord, they were accommodating, under the circumstances). The only saving grace there was to this catastrophe was the sweet gal, at the front desk. She did everything she could to make things "right" & is definitely one of the few positive assets at this location. It's sad that I had to use my points for such a disappointing stay.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear Valued Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. In regards to the front desk staff member, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

We were blessed to stay at the Best Western Inn of Jasper. They worked with our group of 36 men and helped accommodate us all the way from the fist contract to after check out. We will stay here again next year when we have our next prison retreat. They bent over backwards to help us. We couldn't ask for more. Kudos to everyone on your staff.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Thank you ChrisC11552 , your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a comfortable and hospitable experience. We look forward to serving you again and giving you another five-star experience.

Staff mostly obliging. Stayed during a family loss. Breakfast good but shuts down quickly at 9. I would stay again. Owner personally came to room to get TV operational and was extremely cordial. Third stay in this specific hotel. Like the back rooms as it is more quiet. Previous stay was very good as well with staff attentive.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Hi kpople, Thank you for letting us know how impressed you were with our services and amenities. We are so glad to hear from you and to learn that we were able to give you a friendly, pleasant, comfortable and convenient experience. We appreciate your kind words and compliment to our staff. We are very happy to learn that your stay was great and we hope to see you again soon!

Best Western Hotel in Jasper TX., while in the Remodel faze, is well operated with friendly accommodating staff and clean comfortable rooms with good linen. Pool is very clean with a well maintained patio area. Close to many dining choices and stores providing convenience for travelers and families alike.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear Valued Guest, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms and pool. We are happy that you found our location is convenient and we hope to impress you during another visit with every level of service.

Since I've been traveling again the last month or two, this has been the place I've been most comfortable in. The door sticks a bit. And I didn't use the hot tub or pool because it didn't seem that warm and I didn't ever find the control that turns on the jets, so no jets and not hot. But everything was clean and the bed was comfortable and all of that, so I got pretty good sleep for the weekend we were there. And the breakfast at least had sausage and eggs all three mornings. On Saturday morning there was also stuff to make tacos for breakfast. I would probably make this trip again.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Hi Dawnell H, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm happy that you had such a comfortable stay. Thank you for your feedback and know that we shall definitely work on your observation. We look forward to having you with us again soon.

The hotel needs a good renovation. I stayed in room #128. The A/C is on its way out as it ran constantly and had a hard time keeping the room comfortable. The room was musty and the bathroom needs better ventilation and lighting. The door needs new thicker weather stripping as you could see daylight almost all the around the seams of it. The interior walls all seemed to have some type of damage or evidence of a bad repair.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Hi B5956FTmichaelm, Thank you for taking the time to share your review and your experience. Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want you to know that your feedback and description of your experience at our hotel is of the utmost importance to us. Actions shall be taken to improve everything on priority and you can have a better stay next time. We hope to see you again when your travels back to the area!

Awful! Starters the lady at the front desk calls to see what time we'll be checking in and she was very rude! When we told her it would be around 9pm she sighs and says oh great..then we get there and there's stains on the sheet,the chair was broken and when my husband went to take a bath the water that came out was brown! It was awful and nasty..WILL NOT BE GOING BACK! Nor will I ever recommend this place to anyone!!

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear Valued Guest, Thank you for your review. Please accept our deepest apology for the inconvenience you encountered during your stay and for the rudeness that our staff showed during your stay with us. We do not tolerate such kind of behavior from any of our staff and management. We take all reports of lacking service and your comments for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us

Older property but owners upkeep of the rooms are A+ with newer decor and on par with other hotels in the area. Offers basic hot breakfast eggs sausage. Recommend if just passing through. Smaller town with few restaurants and shops.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Hi Roam05593169284, Thank you for taking the time to share your awesome experience. We are glad to learn that you had a comfortable and convenient experience. Thank you for your kind review and compliments to our breakfast at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you so much for the high review and recommendation. We hope to serve you again in the future.

This hotel while an older property is being well maintained. you can tell the staff is caring and went out of their way to make our stay very enjoyable. i would highly recommend this hotel for any visit to jasper. Plenty of pug ins for boats and trucks that need them.very close to local fishing and park areas. local food is very good and a very convenient restaurant right next door.

Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear Meander28582414707, Thanks for your awesome review and for the recommendation. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We are glad that you enjoyed thank you for your kind compliments to our staff, services and amenities. We hope to see you again soon.

Stopped in here for one night.. not for sure what all the negative reviews are about on this BW.. The girl at the front desk who checked me in was super nice... prob one of the nicer people I've met at a best western when it comes to politeness and courtesy... Will stay here again when my travels bring me through Jasper... no complaints... every thing was clean, tidy and in order..

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear steve95988, Thank you for sharing your heartwarming review. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each of our guests. Your comfort and convenience are our top priorities, and we thank you for letting us know how we have been successful in our efforts to impress you. Thank you for your five star rating and looking forward to your next visit.

Older hotel that has been updated. Clean rooms and everything in the room worked well. This sets just off the highway, and my room was fairly quiet. The only noise was the heater (wall mount under the window) turning off and on. Many places to eat nearby, and they offer a "small" breakfast in the mornings. Also free WiFi

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear Dennismc2015 Thank you for sharing your experience with us. Thank you for noticing the recent update and glad we were able to provide a clean stay. I am sorry to hear that you did not thoroughly enjoy your stay because of the noise from the heater. Please know that we will address this immediately. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.

We travel cross country several times a year. We chose a route through Jasper for our West to East travel to avoid the crazy traffic in San antonio and Houston and were completely happy about our choice. BW Jasper has several pet areas and space for our 2 year old Labrador to stretch after a day's car travel.Room was well set up for pets with ample space for our large crate and appropriate floor coverings.Parking lot was huge and provided space for our SUV and even truck-trialer and boat parking pull through.

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Hi Lewis M, Thank you so much for for taking your time to share your review. We are all pleased to learn we were able to make you feel comfortable with our services and accommodations. Thank you for your great feedback and we can't wait to serve you again!

This hotel is very nice, an older outside quartered hotel that is VERY clean. the staff was very nice and accommodating. Pet friendly , motorcycle wash area, VERY close to local restaurants. walmart is only 2 miles up the street.

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear Meander28582414707, We are so grateful that we made your stay clean and comfortable. Thank you for your awesome feedback to our staff and glad that you were satisfied with all of our services and amenities. We appreciate for giving your stay a five star and we hope to see you again.

The people were very friendly, bed comfortable, room decent, however the plus for me was a free dinner available to guest on Wednesday night. They made chilli and it was good. I'm not sure if it was because it was free or I was hungry, whatever it was I had three bowls.

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Thank you for your kind words L H ! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We are driven by the motivation of giving our guests the best service there is to offer, and it gives us great joy to know that we have done a good job in attending to your needs. Thank you again for the compliments you give to our hotel! We look forward to serving you again! Kind regards.

Had a great experience and would recommend this hotel anytime. Breakfast was more that the most important meal, it was a treat. Staff were overly helpful. Manager helped at checkin and made sure our medical needs were accomodated.

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
kpople, On behalf of my entire team of Best Western Inn Of Jasper Hotel, we would like to thank you for your wonderful review. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Very clean very good staff I needed a fan for the air conditioner wasn't as cold as I would like and they sent it to me within 20 minutes of me calling I will always recommend this hotel to friends and family and we'll stay at this hotel Every Time I Come Thru Jasper

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
barbiebusby1, Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards of Best Western Inn Of Jasper Hotel. We are delighted to hear that you had a great stay and that you are strongly recommend us for other travelers. On behalf of our entire staff, we appreciate your stay and we look forward to seeing you again when your travels bring you back to Jasper City! Kind regards.

Great service and amazing breakfast in the grill.. banana bread french toast was fabulous, well worth checking out . Terrific service from lovely waitress from Niagara Falls! You don't need to be a resident to eat

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Thank you for your kind words Fiona_W_24 ! We are happy to hear that you enjoyed our hospitality and breakfast service of Best Western Inn Of Jasper ! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

It was pleasent stay at the best western hotel in jasper the front desk agent was quick check in us fast as i had two kids were getting cranky so i wanted to get in to the room so i can change them and take them to the restaurant next door. The beds were comfortable and pillows were super nice.

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
mohit5abi, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay of Best Western Inn Of Jasper. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team.We look forward to serving you again!

Was only planning to stay for a night - arrived late and leaving early- parking not friendly for boats. No AC was turned on in the room. There was also black mold on the ceiling in the bathroom- the rest of the room was standard.

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
hcvj822, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Aside from all the problems at check-in (and the bugs), the light didnt work on wife's side of the bed. Mom and Dad had a room on the other side (first floor). My dad cleaned the AC filters (stopped up). Mom cleaned the inside. Their floor was so dirty they couldnt wear socks. Seems like a nightmare. Next time we will sleep in our car if no other option.

Nerissa M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Jack-Ringo, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

We have stayed here multiple times, as they offer king beds, AND they are pet friendly. The Holiday Inn is much nicer, but they don't allow pets. We have never had an issue with payment, or with anyone disturbing our room, but at the moment, I have to give this motel one star. They have charged me two separate, incorrect amounts for my stay on 6/16, and now no one is answering the phone (I've made multiple attempts to reach them today.) How is the phone just not answered?? Called the corporate office, and they couldn't get anyone on the phone either! On Saturday night, they gave another customer the key to our room, and that person entered the room, in spite of a "Do Not Disturb" sign. And after we checked out, they processed three charges (they refunded one), all in the wrong amount. When I called Sunday evening, I was told I"d have to call back on Monday to reach the manager. (The manager is the one who checked us out, and I have to think she processed the charges.) **Update 6/20** After being assured by both the GM and the manager yesterday that they were taking care of the issues, I logged into my account this morning to find....TWO CHARGES, (not authorizations, actual charges) both for the wrong amount. Processed yesterday. Are you kidding me?!?

BestWesternHotels, Corporate at Best Western Inn Of Jasper, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

Normally Best Western suits our needs, but this one came up short in several areas. 1: Room was hot, owner turns off room ac's to save money, problem is this is East Texas and in June it's hot, if they would just turn the ac to 80 degrees when not occupied it would solve the hot room issue. 2: would like to have gone to the pool, but it was closed due to chemical treatment, it's June, it's Texas and it's hot guest would like a place to cool off. 3: Breakfast was sparse, over all not that bad, but sparse. With just a little effort could be a nice stop.

BestWesternHotels, Corporate at Best Western Inn Of Jasper, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

The breakfast was advertised at 0530. The doors were locked and nobody answered the phone. Had to leave at 0630 without checking out because doors were still locked and nobody would answer the phone. Not even a number posted for after hours service.

I expected better and was disappointed. The hotel staff are great, and friendly. The hotel has peeling ceilings, loud guest, alarms going off and poor workmanship on build quality of the hotel. We normally stay at a Marriott or Hyatt which neither are available any where near here. I expected better from BW and made the choice to stay here because we had our pet with us. The holiday inn is newer, but no pet options.

Dhaval P, General Manager at Best Western Inn Of Jasper, responded to this review
I sincerely apologize that you stay was not satisfactory.

We stayed in Jasper to visit relatives in Warren. Jasper is a sad little town, and the Best Western was pretty sad. It is clean, but poorly maintained and poorly appointed. Cheap soap, cheap shampoo, tiny/thin towels. The breakfast would be marginal if it were stocked/operational, but it was neither. Juice machine was broken, coffee was gone....the one banana was not fit for banana bread. My recommendation? Woodland is 30 (+/-) miles west. The Stagecoach Inn in Woodland is a vast improvement.....or go on to Livingston.

Wasn't bad. Wasn't great. The young lady at the front desk was not trained very well. Breakfast was decent. The vending machines takes your money and no one knows how to get it back. It served its purpose. So. Ehhhh

We stayed in this hotel for one night during the week because the A/C in the house we were renting needed a new motor. We weren't looking for anything fancy, just cool so we could sleep. Unlike many newer Best Westerns, this one is not overly fancy. Rooms are accessed from the outside. We had to turn on the A/C when we stepped in, so it was warm inside (annoying since we needed to cool off). Everything was clean and neat in the room. There was a refrigerator for chilling our drinks for the next day. Microwave, flat screen TV, hair dryer, & ironing board. Shower felt so good. Shower/tub was kinda slippery. Our king bed was very comfortable. Pillows were more like square throw pillows, not that comfortable. I still managed to sleep well and tackle the heat of next day. We didn't try the pool or hot tub. Breakfast was good. Omelettes, thin bacon, yogurt, cream cheese & bagels, make-it-yourself waffles, syrup, butter, instant oatmeal, cereal, milk, & coffee. If you want oatmeal, just ask the attendant to microwave it for you. Check-out was 11am, late check-out 12pm. I checked out at 10:30am and had no problems.

We stayed for 2 days during our trip around Canada. The rooms were comfordable and we enjoyed the quality of breakfast and dining in the restaurant. The staff and management is very professional and helpfull. A great place to stay.

Hotel not in good repair pool dirty hot tub did not work only one light bulb in one lamp a/c not working properly in either of the two rooms we had the breakfast was not edible coffee was even not drinkable, the staff that could speak english was could care less if you were there or not

The rom was a little warm when I got in and there a/c was so loud when it would run had to use ear plugs just to get some sleep. Also not so sure how safe it is for someone that stays there and purchases a smoker and uses it 10 ft from the building also.

We were recommended togo to this restaurant as it was rated #1 in Jasper/ Kimball area. Our 2 waitresses were fantastic. The buffet looked very dried and overcooked. We had the steaks which were cooked to perfection but over salted. The clientele appeared to be present for the bottomless buffet. It was good for what one paid.

Mc friendly always stay here when around jasper. Very good for the money. Have an event we attend every year. Best value motel in the jasper area. Clean rooms, good bed, breakfast included and a mc washing station.

We have visited this hotel over twenty times over the past ten fifteen years. The hotel is very accommodating to tournament fisherman and bikers and maintains a family friendly atmosphere. This is our tournament stay hotel for sam rayburn.

Dhaval P, Owner at Best Western Inn Of Jasper, responded to this review
On behalf of our staff we want to thank you for your support and business.

The brown water coming out of the sink made me so sick that I had to go to the ER. I didn't realize it was so dirty until I filled up the tub and sink... but that was too late. I was sick for days throwing up and had diarrhea ! I asked for the manager every day and every day he was NOT available! Slum lord.

Dhaval P, General Manager at Best Western Inn Of Jasper, responded to this review
I apologize for your unsatisfactory stay and the problems that occurred during your stay.

The rooms were clean. The staff was extremely helpful and nice. Every Wednesday they have a dinner waiting for you which helps save money. The breakfast was made early enough that my crew and i had time to grab a quick bite.

The employees were great. The breakfast was OK and they even provided a small reception at night with soup, cheese casserole dish and cake for dessert. It was not gourmet but saved $20 from having to go out for an evening meal.

Dhaval P, General Manager at Best Western Inn Of Jasper, responded to this review
Thank you for staying with us we appreciate your business. We look forward to future stays.

The service for the Saturday breakfast was terrible. One staff was there to put out breakfast and handle the front desk. There was an hour left for breakfast when I walked in and there were 8 people waiting for depleted breakfast items to be made and put out. There was no coffee made, no bacon, no juice made in the machines, no waffle mix made, & the trash can was overflowing, yet the one staff person was on the phone while we were waiting. The manager that she was speaking with on the phone, did not come out to help. The hotel was full, & management should have know more than one person was needed to the front desk and breakfast on a Saturday morning.

Dhaval P, General Manager at BEST WESTERN Inn of Jasper, responded to this review
Thank you for your review we appreciate your feedback to help us improve our service to our guest. We want to apologize for the unsatisfactory service your family was given during our breakfast hours, there is no excuse for the poor service that was given and we ask that you would consider staying with us again as you and your family do every year for the reunion. Thank you, Angel, Manager

When I checked in the young lady was extremely helpful. As we settle in the room we decided to watch T.V. We found out that the cable was out. Since it was a Sunday evening I really did not expect it to be fixed, but reported it anyway. To my shock they were able to have someone repair the problem. The breakfast was very good eggs, bacon, waffles with three choices of toppings as well as syrup, and the add ins for the yogurt. It was one of the best of any palae we have stayed.

Dhaval P, Owner at BEST WESTERN Inn of Jasper, responded to this review
Thank you for staying with us. We appreciate you business and feedback. This helps us our staff improve in the area that is needed and we apologize for the cable outage just glad we were able to fix the problem quickly . We are happy to hear that your stay here was satisfactory. We hope to see you for future stays. Thank you

Everything was crap. Comfortable bed was ONLY saving grace. If HOLIDAY INN EXPRESS is not sold out, is suggest going there. Got stuck in bathroom because door was sticking. Not just a little either. Tiny,,crapy

Dhaval P, Owner at BEST WESTERN Inn of Jasper, responded to this review
We apologize that your stay here was very unsatisfactory. We do appreciate your feedback it is very important to us so it can help us improve

Had to do a South East Texas. There were no hotels period where I was working. Fortunately 20 miles away in Jasper there was a Best Western. Was so glad they had a vacancy. Had an extra day lay over. No problem. They signed me up for another day in same room. Great place. Jasper, Texas

Dhaval P, General Manager at BEST WESTERN Inn of Jasper, responded to this review
We appreciate you choosing us for your stay. We value your business and look forward to future stays .

The hotel is clean, quiet, well worth the the cost. Marybeth and Angel where great to deal with and make you feel at home. Did not get to use the pool. Hot tub needs repair. Breakfast needs a change up not bad but the same for 60 days. Very clean and up to date rooms. BW waffle maker is a joke, Texas shape was better. Thank You all for the great stay! Tess keep up the learning of the front desk, Your doing fine!

The hotel was well priced. The rooms clean and the air worked well. The lady at the front desk was super nice and helpful. The beds were very soft! We had a smoke detector issue and they were there in three minutes to fix it. They had a new battery in it and it was all better.

Easy access to this "Motel Style" Best Western. Despite Electrical problems in our room the receptionist was most helpful and organised another room immediately. She was also preparing a free dinner for guests. All in all a pleasant stay to conclude our US holiday

We stayed here in April with my three kids (under 9). Great hotel, centrally located and has everything you should need. Very friendly staff. The kids loved seeing the elk grazing near the train line. The Inn Grill was lovely also. Would recommend!

Service was average. Room cleanliness was okay. Tub was stained. Toilet wasn't flushing. Internet, which I needed for work, was slow and would disconnect every 5 minutes. I booked two weeks, and ended up staying only two nights.

You need to up date your carpet, paint, lighting in back, and give $75. rate to bass tournament participants. with 459 plus, you only had two. Offer early breakfast, maybe a pickup to go, at 4:30 or 5:00 AM. tournament directors can tell you what you need. It is not negotiable if you want the business. Thanks.

The check in/out sevice worker Jaye made our stay the best out of all. The rooms were good and very comfy. The breakfast was also very good. Im not a fan of Jasper but overall I felt safe at this hotel and I feel is would be a great hotel for families and out of town workers.

I have stayed at this hotel a couple of times a year when working in the area. So for 10 years I have watched this hotel just kinda remain here. It is still clean, easy location, decent breakfast, nice staff, but NOT worth 90something bucks. For 10 more bucks I went to Holiday inn express up the road and got bigger much better room with a GREAT BED AND PILLOWS. i consider myself a BW guy and have around 200K points but i call it as I see it. This should be a 69,99 a night room MAX. I most likely will not be back here in the future since I can get much better breakfast and room up the road for same price. Sorry old friend but it is time to update.

I was charged "no show" because of a reservation dates mix up. I am a "diamond member with over 60 nights/year with Best Western and they were not able/will to fix the problem. I will be changing my hotels.

I would recommend this hotel to anyone. It is in an excellent location with hospitable personnel. I don't have anything else to say, except be careful when getting into the shower, as it is slippery. It looks to have the non-skid strips, but it must be worn off.

Pleasant hotel. Great staff. East Texas charm and hospitality. Good breakfast. has the feel of a little community. Has a good restaurant on the same corner. Close to East Texas area Lakes and beautiful pine forest. Would be a good place for a family vacation.

Not a $100/night hotel for this location. Very average room at best with maintenance issues. Shower head not functioning properly and drain left me ankle deep in water after shower. Bathroom overall was the weakest link.

Nice Hotel. rooms are starting to show their age, but otherwise this is a very nice hotel. They always seem to have a hot breakfast, also both regular and decaf coffee. I have stayed in this hotel off and on for over ten years, It is still the "best" deal in Jasper.

We needed a room for one night as we passed through Jasper. The Best Western was right on the highway and had a friendly staff, clean and comfortable room. We would stay at this hotel again and will definitely consider Best Western in the future.

Was all GOOD at Best Western in Jasper in Jasper Texas,everyone was very nice the room was very clean and the outside was very clean and worker were all very friendly and we would stay here again thank you for everything

We decided to spend the night in Jasper, TX before heading home and had reserved a room at Best Western. The location was central, easy to find. The room clean and neat; The free WiFi worked without incidence, The only con would be that the room was booked for two people but there were only two regular single-use packs of regular coffee (there were also only two decaf - but we don't drink decaf) and no tea offered.