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Best Western Hotel Truman Inn, Independence

4.0/5  - basé sur 547 notations.
4048 S Lynn Ct, 64055-3360, Independence, United States - visualizzare mappa

Sport, storia, divertimento e avventura sono a portata di mano presso le attrazioni nelle vicinanze di questo hotel di Independence confortevole e pulito. Con la nostra comoda posizione nei pressi di tutte le principali attrazioni di Independence e vicino a Kansas City, gli ospiti potranno scoprire i dintorni senza dover fare lunghi viaggi. Gli amanti dello sport non possono perdersi l'Independence Events Center, lo stadio di football dei Kansas City Chiefs, lo stadio di baseball dei Kansas City Royals, l'Adair e l'Hidden Valley Sports Complex, lo Sprint Center e il circuito NASCAR Kansas Speedway. Le famiglie potranno imparare cose nuove e interessanti presso la vicina biblioteca Truman, la casa e museo del presidente Truman, il Midwest Genealogy Center, il National Frontier Trail Center, il Kansas City Convention Center, lo zoo di Kansas City Zoo e il teatro all'aperto Starlight Theater, situato presso lo Swope Park. Il divertimento e l'avventura sono a due passi da questo hotel dell'area di Kansas City: i parchi divertimenti Worlds of Fun e Oceans of Fun si trovano ad appena 13 chilometri circa. Viaggi per affari? Avrai la garanzia di un soggiorno all'insegna della produttività grazie alla vicinanza a Centerpoint Hospital, Sarah Cannon Cancer Center at Centerpoint, VA Medical Center e Harley-Davidson Vehicle & Powertrain Operations a meno di 25 chilometri circa da questo hotel di Independence. Rilassati nella piscina all'aperto e nel patio con caminetto. Sfrutta al massimo il tuo soggiorno, approfittando anche della nostra ricca colazione all'americana, della reception aperta 24 ore su 24 e di parcheggio gratuito, palestra aperta 24 ore su 24, servizio di lavanderia, business center e servizio stampe tramite Wi-Fi. Ti sentirai come a casa, grazie ai numerosi servizi di cui sono dotate le nostre camere ristrutturate di recente. Le comode camere di questo hotel di Independence dispongono di televisione via satellite con cinque canali di film HBO®, lettore DVD, microonde, frigorifero, macchina per il caffè, scrivania con sedia ergonomica e accesso a Internet ad alta velocità gratuito. Gli animali domestici sono i benvenuti. Il personale cordiale del Best Western® Truman Inn è pronto a darti il benvenuto!

Best Western

Hotel Truman Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Personale multilingue
    Personale multilingue
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2016
GreenLeader Partner
 
Basato sul parere di 546 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
178
Molto buono
205
Nella media
100
Scarso
39
Pessimo
24
CONSULTARE I PARERI SU
Affari Affari
74
Business Business
48
Da solo Da solo
59
Di coppia Di coppia
102
In coppia In coppia
176
In famiglia In famiglia
164
Viaggio con amici Viaggio con amici
50
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"I was pleased"

4
05/08/2018

First of all, I read so many reviews after booking my stay about rooms smelling like smoke.. I am happy to report that room 249 (one queen) did not smell of smoke at all. The hotel shares a parking lot with a Super 8 and on first glance I wasn't sure about this place. As a single woman traveling alone, I personally prefer hotels with the doors not directly to the outside. I booked this hotel on a website that chooses the hotel for you at a cheaper price and I knew that could happen when I was booking. I am not docking any stars for that as its just a personal preference but something you might want to know. It seemed like a lot of families with young kids were staying here, I saw several young kids on my way to breakfast in the morning. The room was comfortable and the air conditioning worked like a charm. Bed was very comfy and I had a couch with a desk in the room, as well as a coffee table. The water was hot and the pressure was decent. I did have one minor problem and that was about 20 minutes after using the restroom, what sounded like a fan vent would turn on and start making a loud humming noise. It would turn off if you flushed the toilet but it would come back on after 20 minutes or so. It was very distracting until I turned on the fan portion of the AC unit to drown it out. My neighbors were quiet and there wasn't anyone I felt unsafe around. I was here for Worlds of Fun and it is about a 20 minute drive, but I was okay with that and knew it going in. Breakfast is from 6-10 and there was waffles, yogurt, bagels, different types of cereal and breads. It was a solid selection and I left feeling full.

"Good Value"

3
25/07/2018

As best westerns go this one is OK, the service friendly, location is good just off the freeway and close to the Truman Library. The rooms are clean the TV works and there's free Wi-Fi. So all in all it's a good value for the price. Enjoy.

Chris F, Manager at Best Western Truman Inn, responded to this review
Thanks much for your recent review of your stay with us here at the Best Western Truman Inn.

"front desk clerk could have been friendlier"

3
22/07/2018

PROS: plenty of parking; has an outdoor pool that a lot of people were using; located close to food and a gas station; large TV set; queen size sofa bed. Exhaust in the bathroom; plenty of outlets. Superb Housekeeping on 2nd day partially redeemed the hotel. Spotless room with bed well made as well as towels well stocked. Breakfast had meat and eggs aside from the common “biscuits and gravy” we have seen with every hotel every day so far. CONS : broken concrete walkways in the outside corridor; rusted out steps in the exterior staircases; potholes in the hotel grounds; plenty of smokers around the building; door to the room has an unsettling “give” when you push on it. It holds but there is about ½ inch of give before the door stops. Not very reassuring as it connects to the outside hallway. The sofa bed did not have sheets – there was a bag in the room with 1 pillow – NO pillowcase- a rough and thick “blanket”. I had to ask for the fitted sheet, the top sheet and a pillow case plus a pillow as my registration said “4”. I guess they don't read the reservation or just don't care. I mentioned it to the front desk (overweight African American lady) who stated “ I got your 4th set of towels here and the sheet set. You can pick them up from the front desk”. So after walking a ways to get back to the front desk and waiting as she checked in a couple of guys, she looks and tells me, “Oh I guess I don't have them. I need to get them from a laundry room.” Thankfully another employee (African American man with tattoos was kind enough to volunteer to get it for me and asked me to come with him to pick up the items. I was even able to get a 2nd pillow for the sofabed that the front desk lady erroneously stated that “we don't have any extra pillows right now. I was not asking for extra- I was just asking for what should have come with the sofabed to begin with. It does not bode well when the Super 8 across the street looks better than a Best Western.

Chris F, General Manager at Best Western Truman Inn, responded to this review
On behalf of the staff here at BW Truman Inn thank you for your recent survey. We are currently in the process of getting ready to a large renovation of our entire walk ways and stairs to ensure that the exterior of the property is safe and satisfying for our guest. I am also concerned with the reception and lack of guest satisfaction you received when engaging with our staff. I will be using this survey as training to ensure that you and all future guest receive the most excellent in customer service. Thank you again for your time.

"Doable for a few nights"

3
20/07/2018

Suppose to be non smoking but with outdoor entry... it is totally smoked filled rooms. Updated counters were pretty but carpet was old... wouldn't walk barefoot. Pool is nice. Breakfast clerk is nice.

Chris F, General Manager at Best Western Truman Inn, responded to this review
On behalf of the BW Truman Inn staff thanks for your recent and honest survey. We are striving to make every guests stay exceptional and although we failed during your stay we will be using your feedback to work on areas of concern. Thanks again!

"The Worst! Do Not Stay Here!!!"

1
20/07/2018

Our stay was absolutely terrible! It was a nightmere the moment we got out our car. It was raining. We walked up the broken up and uneven stairs to the second floor. The walk way was even worse making it very unsafe to walk, especially with luggage. One section even had caution tape around it with exposed rubar that had a piece of concrete missing. The floor mats were all rolled up in corners and looked like they had been there for a long time with spider webs and leaves all over them. Would have been helpful to have laid out since it was raining. We opened the door to the room and it had a musky/smoky smell! Very annoying! We were there for a concert so we were there a few minutes and did not get back until after midnight. When we got back, the air conditioner sounded like a jack hammer every few minutes all night long so we barely got any sleep. Anyone would want their money back for what we had to listen to. The walls had past damage to them that were not professionally repaired. Looked horrible! The bathroom door would not close all the way. We could only turn the TV on/off and change volume. The door handle on the inside of the door rotated up, not down like a door normally does. We let the front desk know everything we experienced. They said things would be getting fixed but it didn't look like anything was going to be happening anytime soon. The hotel gave a very small discount that felt like a slap in the face. The Best Western chan should be completely embarrassed by this hotel. If they even know how bad it is. This felt like a cheap run down place that somehow still has the Best Western name. Very upsetting to go through!!!!!

Chris F, General Manager at Best Western Truman Inn, responded to this review
On behalf of the entire staff I would personally like to apologize for your recent stay with us. Please know that your experience from the exterior of the property to the rooms are in the process of being updated and maintained. As the new incoming General Manager I have made it my goal to ensure that every guest receives the excellence that they have come to expect from Best Western. We have multiple hurdles to overcome, but they will be addressed. Thank you again for your honest review, and know that progress is in the works.

"Great night's stay"

5
18/07/2018

Another great evening at a Best Western as we were traveling across the country. The service was excellent and the breakfast was just what was needed to start the day. The friendly staff were helpful and recommended an incredible BBQ place to eat.

"DON'T STAY HERE!!!"

1
11/07/2018

I don't know what else to say other than this place is terrible. The furnishings have been updated, but that's as good as it gets. Although supposedly a non-smoking facility, the rooms reek of smoke. We asked to switch rooms because of the smell and the 2nd room was just as bad. The person at the front desk gave a workman the key to our room early in the morning while we were still there. He was very apologetic, but all she had to say about it was that her paperwork said our room was empty and clean. Clearly it wasn't, but she didn't seem to care too much about it. Worst of all, the bed was very uncomfortable! The whole place is very run down....don't be deceived by the photos as they are VERY misleading. This is an old, cheap motel that Best Western put their name on and brought in new furnishings, but that doesn't change the fact that it's an old, cheap motel.

Chris F, General Manager at Best Western Truman Inn, responded to this review
We do appreciate your honest survey about your recent stay. Please as the new General Manager your concerns will be addressed. No one should have to have the experience you had. I will be working with the entire staff to ensure that this property is up to Best Western standards, and that every guest experiences an exceptional stay. Thank you again for your time.

"Excelent Place t stay"

4
01/07/2018

This hotel was one of the nicest I have stayed in. The staff was friendly, at the desk when we checked in and checked out and all the other's we interacted with. I liked the pool, it was not to cold. The hotel cats were adorable.

"A Real Disappointment"

1
01/07/2018

We are Best Western Gold members and make frequent stays in Best Westerns across the country. This is the first time we have been disappointed in a BW property. When we walked in the room smelled musty and smokey. It was damp and felt unclean. The “breakfast” was terrible. The selection was not up to parr. The gravy for my husband's biscuits was cold. There was no fruit and the juice was sour and watery. We did get a small discount at check out when we told them about the awful damp smells but believe me we will not be staying there when in Kansas City again.

Chris F, General Manager at Best Western Truman Inn, responded to this review
On behalf of the entire staff I thank you for your recent survey about your stay with us here at BW Truman Inn. Please know that your experience is not that standard for this Best Western or any of them. Sadly we missed the mark on your stay and I will be working with the entire staff to ensure that your experience does not happen again in the future. We take great pride in our BW Rewards Members and have failed you as a Gold Member.

"Smelled of smoke"

2
15/06/2018

Good points of this hotel: the location was where we wanted. The price was right. The front desk person was adequate. That's about all. Negative points: I requested in my online reservation for a handicapped room. I was told that I was not booked into one, that I needed to call and arrange that. Good to know for the future, but what about this visit? We were given a first floor room, #128, which was good. We opened the door and while it looked clean, the smell of smoke was overwhelming. As non-smokers, we just couldn't stay there. Also there was a tear in the carpet by the front door. It was obvious by that tear that this room had been a smoking one and the carpets had not been replaced since then. I called the front desk and asked for another room. I went to get the key and passed by the stairs to go to the second floor. They may have been safe, but did not look like they were -- older and metal, looked rusted. We were given room #138, and when opening the door, discovered that it smelled even more like smoke! We checked out and found another place nearby that was $25 more, but was newer, clean, and had a very fresh smell. And we had a handicapped room. Who wouldn't want to stay at the Truman Inn while in Independence, but this facility was nothing like the quality I would expect from a Best Western, which is why I chose it. I read the reviews about needing an update at the facility, and I should have let that help me choose another place.

johnnD2026BJ, General Manager at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 816-254-0100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Not Sure Why bad Reviews..."

5
04/06/2018

I am not sure why there are bad reviews here. It is a very nice place and Brian is an awesome manager! He accomodated my request for a closer room for the next night. The rooms are clean and the staff is friendly. The lady who was mopping the floors was son cioncerned about my safety that she held off mopping until I was finished with the computer. (I use a walker.) It is relatively quite but there was a couple loudly arguing but that came from the FroYo place next door. The TV has multiple movie channels. There is also a guest computer that is fast. It is so nice here I stayed two nights and I may stay a third.

"Heavenly Bed!"

5
04/06/2018

We just finished a week long road trip, staying a different place each night. The bed here was - hands down - the most comfortable we slept in during our journey. I admit being a bit apprehensive after reading some of the reviews, so once my reservation was made I called the hotel and spoke with Chelsea about my concerns. We requested a ground floor room due to some mobility issues, preferably one that had been recently renovated. No problem! She went ahead and assigned us to room 129. It was perfect in every way. Everything appeared to be brand new and the room itself was immaculate. The free breakfast had lots of choices. The toughest part of our stay at the Best Western Truman was climbing out of that bed in the morning. Thanks again, Chelsea!

"Don't stay here"

1
02/06/2018

Waited while two other guests checking in hollered down halls trying to locate a front desk person to finally show up. She said she was the only person working. Our room was smoky upon checking in. The door appeared to have been kicked in at some point because the locks had extra drill marks. The carpet was stapled to the wall. The next morning the police were there questioning a guest. We did not feel safe and left early.

johnnD2026BJ, General Manager at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 816-254-0100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Might want to look around"

2
01/06/2018

The outdoor pool is decent and the staff was doing their best, but this hotel needs to update in the rooms and exterior. It was nice having Directv in each of the rooms. The breakfast was ok, but not very healthy and wasn't stocked very well (the attendant was trying, just not keeping up).

johnnD2026BJ, General Manager at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are currently doing construction on the exterior walkways as we speak. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 816-254-0100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brian Watson General Manager Best Western Truman Inn

"One nite"

4
27/05/2018

Well got a room on sat nite. Glad I got in early. It's graduation nite here in town. Now there are lots of families with kids etc in the pool. At least they are behaving. I'm doing laundry sitting by pool and dunking every so often. Nice! Check in was easy and fast. Great staff. Young but they know their gig! The room is nice on the back end. A/C was one which was fabulous since it's 91 out! A few food places nearby and a Concrete place too!! Yummy. So next morning we r in for breakfast and wow! Fresh ham and eggs made to order, waffles and the reg yogurt etc. That was a nice surprise. Noon is late check out so I'm gonna use it. Nice place.

"Easy Access"

4
22/05/2018

The hotel is currently under construction which is kind of annoying and the parking lots are not well lit, very difficult to see your room number. All the rooms are outside entry which I personally love. The room was very clean and bed comfortable. Free parking and easy to get to the hotel from the highway. Would stay here again.

"Quiet hotel, close to KC"

4
22/05/2018

Our purpose for the stay was to see Jimmy Buffet at Sprint Center and a Royals game at Kauffman. It was a very short and easy drive to each place. We took a Lyft to Sprint center as we did not want to deal with parking and traffic and it was not too expensive at all. The hotel was quiet and staff was friendly. Beds very comfortable and breakfast was adequate. The custard place next door was great!

"Pretty much a dump"

2
20/05/2018

Really rundown. There were stains on the floor, ripped carpet, a cigarette smell, a broken door frame from being kicked in, and the building staircases were all heavily damaged. Nice staff, a nice breakfast. Located next to a freeway and just a short drive to the Truman House and Truman Library, it would have been great if it would have been great....but it wasn't. If I were to return to the area, I would stay at the Super 8 next door: I know nothing of that hotel, but I know how run down this one is.

johnnD2026BJ, General Manager at Best Western Truman Inn, responded to this review
Can you give me a call to discuss the issues you had with your room. We are remodeling the walkways and stairwells currently, but I am concerned about the issues you said you had with the room.

"There are better places to stay in the area"

2
08/05/2018

The walkways and stairwells are in awful condition. The room itself was OK. Hard to find if you do not see the big sign from the interstate. You enter from the back of the hotel which does not have a sign indicating it is a Best Western Hotel.

johnnD2026BJ, General Manager at Best Western Truman Inn, responded to this review
I apologize about your recent stay. The walkways and stairwells are currently being redone. The next time you come through the property will look very different.

"Very nice stay-Friendly Staff-comfortable room"

4
24/04/2018

Very convenient to highways, shopping and many restaurants. Friendly Staff. Nice breakfast with scrambled eggs & sausage patties, cereal, waffles, hard boiled eggs and all the drinks. Room was spacious (King) with microwave & fridge, desk and another chair & footstool. I had ground floor room & you drive up to your room and enter from outside. Bed comfortable and shower had pressure. Only down side I found was the TRAIN whistle about every 45min that tended to wake me up until I put earplugs in. I'd stay hear again.

"Home away from home"

5
22/04/2018

I always stay at this Best Western. Even though it has changed hands, it is always a good place to stay for one night or several. It is pretty quiet, there are quite a few places to eat, get gas, shop, etc., just on that one street. I've always felt

"Nice place to stay"

5
14/03/2018

Very nice place to stay with convenient location off the interstate. Went with friends and they were happy as well. Even went out of their way to find a lost item that I had lost behind the bed. Thanks

"Consistent"

5
08/01/2018

You always know what your getting here. They are always willing to go the extra mile to make your stay both welcoming and comfortable. If there ever is a problem they are more than willing to get it fixed.

Taquenna M, Manager at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Worst place been ever!"

1
04/01/2018

Since when did they allow BW to operate like a Motel 6? I quit staying at Motel 6's years ago because I cannot stand the quality and cleanliness and I paid BW for the same? I realize this is an older facility but did not realize BW would allow it to be operated as such, needs to be an America's Best or one of the other dump names in that neighborhood. The rooms are small, dingy and what you would expect from maybe an old Super 8 or Motel 6. The service sucks! Front desk is incompetent, improperly managed and poorly connected with housekeeping. Had to tell the desk 3 times that I wanted housekeeping, Housekeeping twice and then the b****** still would not change the sheets. Apparently they expect the customers to sleep on nasty sheets. Never Again!!!

"Dissappointed"

2
30/12/2017

Dirty towel left behind on the floor under the vanity, hair left in the bathtub, room didn't smell fresh, floor needed to be vacuumed and either the outlet of the hair dryer kept cutting out. I pay good money to stay there. And as a gold card rewards member I am very disappointed.

"Good value-friendly staff!"

4
21/12/2017

Room was newly renovated and so nice. Was surprised there was a fridge and microwave too! The reception & breakfast areas were very nice as well. Breakfast was very good - loved our waffles imprinted with a BW heart in the middle - so cute! Enjoyed biscuits and gravy, coffee, eggs (the only thing I didn't like), sausage, and the waffle. There was also muffins, cereal, bagels, and toast. And juice! and who knows what else, lol. This particular BW was set up more like a motel, with exterior access, and there is need of some repair to the concrete flooring out there, but overall a very nice place. The heater was not noisy like the one at the BW in St. Louis, and it did not keep us up and for whatever reason, the waffles were much much better! The pool was outdoor, but that didn't bother us as we didn't bring suits anyway. :) All the staff we met was very friendly, much more so than the St. Louis staff. However, the lady working the desk the day we checked in was caring for her infant on the job, which I found unprofessional. Maybe just a one time thing because her sitter fell through or something, but it took me aback to come upon a woman working with a baby over her shoulder, lol. Hadn't ran into that before at a hotel. Overall very pleased with our stay. The lady working the breakfast area was super helpful and friendly as well.

Taquenna M, Manager at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"leisure stay went for the football game"

3
14/12/2017

i was charged when i booked the rooms back in july and then upon check in they charged my cards again and i still have not been refunded nor has anyone replied to my email regarding this the hotel is close to arrowhead and other amenities it is an average hotel but clean a little noisy since it is right off of the interstate but it also makes it easier to get around

Taquenna M, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Overall Great"

5
12/12/2017

We didn't experience any issues with our stay. Check in was simple. Room was nice. Only issue we had was with our key on last day but the front desk was very helpful at fixing the issue abd check out was easy as well so overall our stay was great!

Taquenna M, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice hotel, strange goings-on"

3
09/12/2017

This is a very nice hotel and very comfortable. The breakfast isn't great but that can be lived with. However, something seems to be going on with some of the guests who are possibly residents, and maybe with people at the hotel next door. There are people out walking about "doing things" at all hours of the night, and it does not have a good feel at all. After dark, it does not feel safe there outside the room. If you are a woman traveling alone, please use caution if staying here.

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"For modest means, a great value."

4
07/12/2017

Exceptionally clean, super-friendly staff, even a decent breakfast, if you don't mind the bagels being a bit stale. Just far enough outside the city to feel safer, but convenient to downtown KC for conventions, etc. as well as the Stadium a few miles east. I stay here every time I come to KC.

Taquenna M, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Friendliest Staff & Great Stay"

5
05/12/2017

I really do enjoy staying at this Best Western. My husband and I usually visit throughout the year as we love visiting the KC area. This hotel is newly remodeled and definitely the best bang for your buck. Affordable, yet pleasant. The hotel staff are incredibly kind and go out of their way to make you feel comfortable during your stay. From the front desk staff to upper management, always a pleasant experience. Thank you for always taking such great care of us. I look forward to another stay in March!

"Great Staffs!"

5
28/11/2017

We always have a good time here. The room is always clean, and if we ever have a problem, the staff is attentive to our requests. Plus, there is everything you need within a mile radius from the hotel, whether it be restaurants, gas stations, or retail stores.

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"It's ok. Bed is comfy"

3
17/11/2017

The overall look ok the hotel is ok. Bed is comfortable. Bathroom I waa not happy with at all. Peeling wallpaper and weird stains on the walls. They must have some kind of water conservancy showerhead which is fine but it means it has no water pressure and the shower sprayer is tiny. Because of this ai didn't stay again but if that doesn't bother you then this place is ok. Breakfast options are limited.

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Older hotel but rooms well updated."

4
10/11/2017

This hotel offers a good location for Independence, MO or eastern KC. Immediate access to Interstate, but still rooms are quiet. Many retail businesses nearby. Standard BW breakfast and fitness center. Outside of hotel is showing some age.

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

"Last minute stay"

4
09/11/2017

Came to visit family and decided to get room for 2 nights. Very clean, very polite staff. Right off busy roads but still very quiet. Continental breakfast had good variety of breakfast foods. Convenient to restaurants and shopping.

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

"Incredible value, incredible staff and wow is the price right!"

4
06/11/2017

Very clean, great location, staff was incredible, great breakfast, Hotel is dated but very well taken care off, location just off highway in a good area with all kinds of shopping and custartd stand within easy walking range! Amazing value for your dollar

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very nice stay"

4
05/11/2017

The staff was very helpful, especially during the breakfast rush on Saturday morning. Great value in a convenient location just off the Interstate. The rooms were nice and it is in a very quiet location, even though it is close to the highway.

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"More like "So-So Western". Poorly maintained rooms, broken hide-a-bed"

2
24/10/2017

Had to put a shoulder to the door when entering, felt like I was busting in for a drug raid, said door was in poor repair and the jamb had obviously been damaged and poorly repaired (maybe it was a drug raid). Room appeared to have been recently painted and redecorated, however the hide-a-bed was broken and unusable (top of the frame was sagging down, and some of the mattress support springs were missing). My God what kind of things were going on in this room? Tub spout is loose and I'm sure allowing water to leak behind the tub. They'll figure that one out when the ceiling below gives way. The rooms are all accessed from the outside, which is fine, but there's no elevator on site so you'll have to lug all your suitcases and gear up the stairs. The stairs nearest our room had an uneven surface that's not going to be popular with those unsteady on their feet. An added benefit to the outside access is all the smokers just stand outside their rooms to enjoy their coffin nails and this aroma drifts into your "non-smoking" room every time you enter or leave. We were on the side toward the road so we were able to enjoy the sounds of vehicles racing by all through the night and some a-holes on loud bikes. Oh, and the mattress sagged to the middle, but at least the pillows were lumpy, too!

Taquenna M, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Service Issues"

3
23/10/2017

We've stayed at this hotel for race weekend for several years and had been highly satisfied. However, this last stay they did not have the room we reserved and failed to stop a noise issue despite two complaints.

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Convenient and clean"

4
22/10/2017

Easy access to Rt 70 which we took to numerous sites such as Kansas City, Truman Library. Very clean. Affordsbke. Bed comfortable. Breakfast sufficient. Staff helpful. Would not hesitate to stay here again.

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for letting us know how impressed you were with our services and amenities. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms as a good value for your money. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

"Don't stay here...."

1
22/10/2017

Room smelled when we opened the door. Don't know if it was an insecticide or cleaner. Room floor needed to be vacuumed around the edges. Bath room area needed repairs, TV reception was marginal. Could not wait to get out of there the next morning. Didn't stay for the "free" breakfast.

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice small hotel with updated rooms."

4
20/10/2017

Was in town for NFL football game made our reservations back in June. We had no clue if what we booked was where we needed to be. It was prefect 3 miles to Arrowhead and shopping and restaurants down the road either direction on highway 70. We had called for Ztrip to pick us up for the game they did. But they sent a second driver the lady at the front desk called my cell after we didn't answer because she didn't want us to miss the game. Very personal and cared about us. Price was prefect they didn't hike the price up because the game was in town. We will stay again when we come back for another game.

Taquenna M, Sales at Best Western Truman Inn, responded to this review
Thank you for letting us know how impressed you were with our services and amenities. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms as a good value for your money. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

"Won't be back to this location."

3
19/10/2017

Too many mistakes on check in. Walked in on occupied room. Room given next smelled of smoke and had chirping smoke alarm - had to fix ourselves after given new battery. Smoke smell made all of my clothes stink and I woke up several times due to smell (no other rooms to switch to for this night). Manager gave new room and reduced price for 2nd night.

"Best Western stay."

3
16/10/2017

Stayed at the Best Western Truman Inn, Independence, Missouri earlier in the year, also. Both stays were fine. I just had to make sure that I received my Diamond rewards points. I didn't care that they didn't offer the points or gifts at checkin, just had to ask at checkin and checkout if they gave me my award points for the stay.

"Smokers hotel"

1
15/10/2017

Checked in to roo 145. It stunk so bad so went to office. We checked out Room 137.. it was so much worse, strong cigarette smell. also checked out 127 & I didn't even have to walk in the door. Kena called BW Plus in Lees Summit to price rooms. $20 higher but so much worth it. We left Truman & went Plus.

Taquenna M, Sales manager at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Friendly Staff- Clean Rooms"

4
14/10/2017

Staff was very helpful since this was a last minute stay. This was our second stay at this hotel. Rooms are always clean. Laundry machines were clean and easy to use. Breakfast selection was good, could use a little more selection. Value was excellent.

DaveParmar, Guest Relations Manager at Best Western Truman Inn, responded to this review
TwiggyN, Thank you for letting us know how impressed you were with our services and amenities. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms as a good value for your money. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

"Good Location, Good Rest"

3
05/10/2017

Stayed here for one night for an event at Arrowhead Stadium. I also visited the Truman Library on the same visit. The hotel was reasonably close to both. The room was clean and comfortable. The only complaint I have about it was the wi-fi was kind of come and go. It could have been an isolated incident.

Taquenna M, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Encomiastic Managment"

5
04/10/2017

want to express my thanks and appreciation for the service and care I received at this Best Western Motel. I was on business trip in your area , and I wanted it to be perfect for my planed meetings with Sprint, I was personally assisted for printouts I needed for my meetings . Your staff did not disappoint me, even housekeeping was great too. Enjoyed the dinner next door to your motel which was on walking distance. I have decided to stay with you again on my next revisit in the area. Keep up good work and congratulate your entire staff and pass on my personal THANKS to each and every one.I

Taquenna M, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"great option for baseball/football trip"

4
03/10/2017

Truman Inn is just a few minutes from the KC Sports Complex (Kauffman, Arrowhead stadiums). The price is very reasonable for a clean and quiet room when visiting for baseball or football trips. Rooms are clean, functional. Hotel is quiet despite location next to I-70. Location is easy access off the highway, 20 min max drive to KC downtown.

Taquenna M, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Ok for a short stay with low expectations"

2
02/10/2017

Hair and bugs in the bathrooms, tv remote didn't work, floor outside the rooms was breaking apart.. If I hadn't prepaid without the ability to cancel and get a refund we wouldn't have stayed. Staff were sort of helpful but no action was taken to fix the issues we took to them.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Western never fails to give a good value."

5
19/09/2017

Clean modern rooms. Very good breakfast food.Hotel is a bit close to the highway so there is traffic noise, but not bad. Well lit and secure feeling for a motel. Only complaint is 2nd floor access is by stairs only.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Always nice!!"

5
18/09/2017

We've been staying at this hotel every home game of the Kansas City Chiefs for the past 5 years. The staff is always friendly and the rooms are always nice. We've never had any trouble with anything in the room working. They're always clean and easy to get to. Parking is sometimes crowded but usually always find a space pretty close to our room.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Old vs. clean"

3
18/09/2017

Obviously an older hotel but still needs TLC and overall cleaning outside! Room was clean and up to Best Western Standards, however. Leaves and dirt everywhere; overall not up to Best Western standards. Hard to find this hotel even with a GPS.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good for the night"

4
17/09/2017

We had a good nights sleep here but it is a older motel but everything worked good in our room. It looked clean and the bed was OK but the pillows were flat. The staff was nice and friendly. The breakfast was OK, they had eggs and ham along with the other usual things.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"TRUMAN INN"

3
16/09/2017

Place gotten worn since last stay. Def not what you expect from an Best Western as far as the grounds and general upkeep. The check in and staff were ok. The rooms are starting to show some wear and the door stuck. The breakfast was above ave and the location is nice if heading to a Royals game. Decent but not a top choice with a ton of lower price options on the exit and many higher end places on the next few exits.

, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Don't stay here. Dirty. Moldy. Terrible Staff."

1
14/09/2017

Reasons NOT to stay here: room is dirty, bathroom is too disgusting to take a shower, moldy A/C unit, needed to wake up the front desk receptionist sleeping on couch in front of tv...I followed up with the general manager Brian and politely described my experience and requested a refund. He was unwilling to do so and actually accused me of extortion. Seriously? For a $99 room? The property, customer service and management are all abysmal. Reasons to stay here: none. There are many better options in the area.

"Needs Maintenance "

2
12/09/2017

We had 3 couples/ 3 rooms . 1 room , couldn't get in , key card would not work. 1 room shower didn't work. Motel was not in good shape, outside dirty and in serious need of repair. Cigarette butts laying around on outside area. Good news was the sheets were clean. Would not recommend or return.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"OK for the Price"

3
11/09/2017

The room was nice and clean. The bathroom was extremely small. Noise from outside the room could be easily heard. If you don't mind the noise it's a nice place. This was a double bed ground floor room. Not sure what others are like.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Staff great, but building needs help"

3
11/09/2017

The staff was so helpful and friendly. The bathroom had mold on the ceiling and the shower drain was clogged. The room remained humid even after hours of having the AC on. If they could update the building and keep the staff it would be awesome.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"My Perspective"

3
08/09/2017

Clean room and quiet.Very comfortable bed.Great breakfast. You asked me to submit two hundred characters, I really do not have that much to write about. Why don't you allow us to print what we want and be satisfied? After all we are not getting paid to do reports for you. Go sleep in the hotels and make your own reports. How many cs have I used? Probably not enough. How few out of all the people that stay in hotels each night are willing to formulate 199 plus 1 describing their stay at a place? And the not so funny part be those who do take part in the survey paid a big price to get the "opportunity"? Am myself to the mark yet? Will try to end this now. Woops, now I have to go back and see where I repeated some of the you know what. This is beginning to be very annoying, but I really do want you to read this because it might just teach you something. I am retired and have time on my hands this morning, so I am going along with this stupid request.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice Hotel with Friendly Staff"

4
28/08/2017

Stayed here for two nights while enjoying area with our sons. Room was clean, but cramped. Beds had comfy pillows, but mattresses were uncomfortable to us. Pool was clean and lots of fun. Breakfast as expected, but the PANCAKE machine was a true gem! Staff extremely friendly and helpful. Housekeeping made beds and tucked our son's stuffed friend into the pillows in a cute manner. Front desk helpful with directions. Good place for the price. Wish our kids would have slept instead of having a complete blast.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"GREAT HOTEL"

5
22/08/2017

WHAT A GREAT HOTEL WOULD RECOMMEND IT TO ALL MY FRIENDS AND FAMILY! Great staff, Great breakfast, nice clean room. All managers were very helpful. housekeeping and breakfast staff were friendly. STAY HERE!!!

, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Hidden gem"

5
20/08/2017

The front office staff were very friendly and knowledgeable of the local area. I've never stayed at a best western, but this one had lots of extras we had no clue were included. Room was large and very clean. Includes a 32" flat screen tv, DVD player, microwave, larger than usual desk, a small refrigerator, a couch with a pull out bed and a coffee table. We traveled to independence for the 2017 eclipse and expected a run of the mill room, but this place is well worth coming back to. Breakfast is included and includes: scrambled eggs, pancakes, ham, yogurt, three types of juice and coffee as well as biscuits and gravy! There is a pool, which was quite popular. A small workout room has four pieces of equipment. Washer and dryer are available. If you forget laundry soap you can purchase a packet on site for $1. Parking is available right outside your room. Lots of places to eat within walking distance. Easy on and off the main highway. 10-15 minute drive to the baseball and football stadiums.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Rainy trip"

5
18/08/2017

Other than walking back to the lobby in the rain because the key card wouldn't work, we had no problems. The third time we were given a different room. Employees were friendly and helpful and most important the room was clean.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Business center problems"

3
18/08/2017

Firstly, they need to fix their computers in their business center. I needed to print off boarding passes and baggage tags as we were flying out the next day. The front desk allowed me to print off the boarding passes but I did not feel comfortable giving her my credit card info to purchase and print baggage tags. Also, when I arrived they could not find my online reservation. Fortunately, they still had rooms available. The property is showing its age as well and could use some renovations.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Have stayed three X before."

1
08/08/2017

Paid for 2 rooms in advance for Royals game as the location is great for the games. However there was a motorcycle convention going on at the time. Got back to hotel around 11:00 PM. Music, karaoke machine made it impossible to sleep. To add salt to the wound a couple of people stalked us while bringing up luggage. We left at 1:30 fearing that something bad was about to happen. Checked into a Drury around 2:45AM it just ruined our weekend. Maybe a one time deal as I've stayed there 3x in the past and my wife twice. Oh yeah the front desk clerk was dancing and singing with the clearly intoxicated group.I'm sure people at the adjacent Super 8 didn't sleep either.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great hotel"

5
29/07/2017

I had a good experience with this hotel and would recommend it in the future. It is close to I-70 near the stadium. Breakfast ladies were great and the staff was welcoming and very helpful. Sidewalk needs updating

"Nope."

2
28/07/2017

Hotel appeared to be overbooked. Room keys didn't work even after being remagnetized, sending me running back and forth across the property (light was yellow indicating the room had been assigned to someone else.) Was given a different room which was full of mildew and had damp carpet but gave up as it was midnight by this point. Asked to check out an hour late but no note was made so I was woken up bright and early by housekeeping. Streetlight shining directly in my eyes all night anyway and no way to close the curtain. WiFi useless. Very few trashcans for dog pickup (and pet fee is $20 for one night!) I'm traveling across the country and have consistently had good experiences at hotels half the price. Don't waste your money.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Bugs in Room and lies"

1
27/07/2017

There were bugs in our room. The front desk clerk said we Would not be charged. The next day the manager said we Would be charged for One of the rooms. We are now fighting this out with best Western corporate

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Wonderful trip"

5
26/07/2017

The service was great, the blonde lady who did the breakfast, took such great care of us in the mornings and made sure we felt right at home. The front desk people (all of them) we very accommodating and courteous! If we ever need to go back to KC again THIS will be the place we stay!

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good hotel"

3
26/07/2017

Nothing too fancy, but nice and clean, friendly staff, decent pool, good breakfast, and good price. Would stay here again. We liked being on the ground floor so we could easily unpack and then pack up the next morning. The person at the front desk was able to switch our reservation to a two queen room instead of one. Much appreciated!

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Wonderful"

5
22/07/2017

We had a wonderful stay. The front desk clerk was so friendly and accommodating. The breakfast was hot and delicious. Our rooms were clean and the beds were very comfy. We enjoyed our stay. We hope to be able to come back in the future

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Pre wedding shopping "

5
21/07/2017

Booked it on priceline. Very inexpensive! My daughter and i had a little get away. In June before her wedding. Very friendly and great quick breakfast. Loved the little coffee corner! Stayed again this week, before a dr. appointment.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"What you'd expect"

5
17/07/2017

Conveniently located right off I-70 only a couple miles from the stadium. Helpful friendly staff, solid breakfast, comfortable rooms, and location make this place worth giving a try. Would stay here again.

, Sales manager at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand

"Will plan to visit, again."

4
10/07/2017

Updated room with all the necessary amenities. Despite being full, we had a great night's sleep and heard no outside noise. The complimentary breakfast was standard fare, but nicely presented. Staff was friendly. Will plan to stay here when we return to visit the Truman Library.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"I will stay again."

4
04/07/2017

Clean, there is some interstate noise but bearable, and we stick with BW because they are dependable in holding a high standard at their properties. My wife likes the thick bath towels and the good pillows.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Room was nice enough"

3
03/07/2017

My husband and I recently visited KC. We booked this hotel through Priceline. We were deciding between this one and a place closer to the baseball stadium, but went with BW since they had slightly higher reviews. The hotel looks like what I think of when it comes to BW. My husband said the lobby area was nice, but I never actually went into the lobby. The doors are on the outside, but the rooms are nice enough. With hotels in this star level, you do not get quite the same attention to detail as in higher starred hotels. For example, there were three different kinds of granite in our room. Not a big deal at all... I only mention it because some people are rather picky about hotels. The bed was comfortable and the pillows were surprisingly firm enough for me. I will often bring my own pillow when traveling because I am picky about that. The TV had limited channels. It's not a huge deal since we were not in the room watching TV very much, but I do admit that I like to catch up on Food Network or HGTV when traveling (we don't have cable at home), but the BW didn't have either channel.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Most disappointing stay on a 4,500 mile road trip"

2
01/07/2017

First let me share the positives: room was clean and the location is good. Now for my family's experience. I have five children so I booked two rooms (requesting they were together of course). We were given rooms on opposite ends of the hotel on the second floor. I think my two-year old could fit through the railing upstairs. The hotel was rundown but they were working on it. One of the rooms had a queen bed and a pull out couch (really?--not even two full beds). The pull out was broken and the room stunk like cigarettes. When my wife went down to tell the front desk the pull out was broken and we needed a new room one of the front desk clerks swore and mumbled under her breath about people complaining all the time. They other front desk person got us a new room (still opposite side from our first room but it was clean and didn't stink of smoke). My brother also rented a room at this hotel and his room smelled like cigarettes too but they didn't say anything. Breakfast was fine and the nearby froyo was good. I would not stay here again and this is the worst review I've offered on a hotel.

, Sale at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Nice place"

5
28/06/2017

The rooms were excellent and very clean. Made up every day like it was the first day. Nice outside sitting areas front and back with a clean pool. The breakfast was amazing with eggs, sausage, cereal, yogurt, breads, bagels...a very good selection to choose from. The staff were very friendly. Great exercise room with treadmills and eplicticals. Great place to stay.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brian Watson General Manager Best Western Truman Inn

"one of the better ones"

4
27/06/2017

I have stayed at many bws and this rates right up with the good ones which the exception of the store sticking was a good room and location is great and any issues we had were addressed quickly cya next month

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brian Watson General Manager Best Western Truman Inn

"A little disappointing"

3
26/06/2017

We arrived 15 minutes after check-in time and had to wait another 30-45 for our room to be cleaned. When we finally entered room it smelled like smoke. We didn't report to front desk. If we had the staff seemed like they would have tried to be accommodating.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Decent stay"

3
26/06/2017

Been here many times, about the same this time. Good location for me and clean decent hotel. Had one issue this time that hadn't seen before. One guest had her small dog in the breakfast area and was talking to it and feeding it like it was a human. One lady working there mentioned it at one point as if she would have preferred someone have her leave, not sure why she didn't but it was odd. Not something most guests would care to see, even pet lovers. Don't feel great about staying somewhere pets stay truthfully, but certainly would never want to see them in the b-fast area and eating along with their goofy owner. Can't totally blame the property however since they shouldn't be put in that position by a pet owner that's disrespectful to others. Too many think they can drive with them in their laps, take them in stores or even fly with animals that are clearly not service related. Otherwise the stay was as expected with pretty clean and comfortable rooms. Like the pool especially with the basketball goal at one end.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A pleasant stay"

4
25/06/2017

This Best Western is very conveniently located, next to FWY 70 and a couple miles to KC sport stadiums.Room was clean, service was great. Breakfast items were plentiful and hot. Overall, great value for the price, $79, that was charged for my stay.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"This BW was clean and comfortable but...."

3
19/06/2017

When we arrived the staff was having computer problems and had 3 other couples in front of us that were frustrated. We finally got into our room and it was very clean and bed was comfortable and the internet worked well.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Travel to Independence"

1
18/06/2017

Three night stay, 2nd time in a year. On 6-15-17, when we returned to the room about 5:30 PM, discovered maid thought she saw fleas and did not finish cleaning. Bathroom was as it was that morning. Serviceman was trying to catch fleas, so he left a floor lamp on the floor "on" over a bowl of soapy water. When we returned home, wife discovered she was bitten by bed bugs.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Average Stay for Using the Truman Name"

3
13/06/2017

Even though the hotel sign is visible from I-70, it is not very visible from the street, especially since we were trying to find the hotel coming down from the Truman Library and not from the interstate. We missed the entrance to the side street and had to U-turn back, since there are no entrance or direction signs to the hotel. Even though accommodations were okay, it did appear that the room was undergoing some renovation. The bathroom door looked rough and scraped soundly as it was opened and closed. Sound insulation was low, as we dealt with a motorcycle group roaring their bikes up in the parking outside our room late at night and early the next morning.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brian Watson General Manager Best Western Truman Inn

"stay at BW Independence"

4
11/06/2017

Good accommodations for the price and plenty of choice to eat locally. Easy access to major interstates and tourist attractions within easy traveling distance. Major sports close by along with shopping.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brian Watson General Manager Best Western Truman Inn

"good stay"

4
09/06/2017

After my arrival I had some issues with my room. The front desk staff (Kena) solved them for me. The hotel is in fact a motel (access to your room from outside). The building is somewhat older, but that adds to the atmosphere. The room was fine. The breakfast was good. I liked the quality of the scrambled eggs. Next time I would definitely stay here again. The only negative is the analogue TV signal.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Watch your back, your family, your car..."

2
07/06/2017

Not a hotel for the faint of heart or those with families... or most anyone. The facility itself is fine. What your expect, but I could never recommend it. Old guys entertaining "ladies of ill repute" in the room next door. And young couples Okung skunk weed pot on the balcony in the next room down. Apparently its that kind of place.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Not for people with ADA needs! 4 star on Trip Advisor may be generous!"

3
04/06/2017

At least not our room 212. While the room was clean (other than the toilet leak) and updated, the bathroom is still small. This appears to be a very old property that had a good update awhile ago. There is no elevator! RRR

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Close to freeway"

3
28/05/2017

Good room for price! Breakfast was good and so was service. No problems. Bathrooms were small but ok. Courtyard was good Will I stay again? Yes it was fine. Courtesy staff and they were busy but overall good experience!! Thanks BW

"Great Location, Quality, and Value"

4
28/05/2017

We were very impressed with, and enjoyed, the amenities, service, and quality of the facility at the Truman Inn. We will continue to look for Best Western Hotels as we continue our retirement travels.

"Quiet and very nice at a fantastic rate"

5
26/05/2017

This Best Western surpassed our expectations, especially given the relatively low rate. The room was spotless and the bed was very comfortable. We had a room on the side away from the interstate and you would never have known you weren't in a quiet residential neighborhood - it was that quiet. Although there were guests on both sides, you couldn't hear anything from either room. In fact, the only thing we ever heard was one or two rolling suitcases on the second floor walkway.

"Sirens"

4
21/05/2017

Loud ambulance/fire/police sirens frequently. Had to turn on HVAC to continuous to provide white noise for sleep. However returned to this motel on return trip for its convenience and price two weeks later.

, Sales Manager at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brian Watson General Manager Best Western Truman Inn

"Excellent Stay"

5
18/05/2017

Very comfortable room, loved outside door for loading and unloading. Easy access to freeways and shopping. Customer Service was great! Would definitely stay here again and suggest it to family and friends. Thank you Best Western!

, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brain Watson General Manager Best Western Truman Inn

"Cannot recommend"

3
16/05/2017

Location is hard to find. Lobby and breakfast area are very nicely remodeled. The room we stayed in (#137) was pretty bad, smelled of stale smoke, cigarette burns on the carpet, drapes looked bad, room was shabby. The hotel is supposedly all non-smoking. The king size bed, however, was comfortable and looked fairly new. Breakfast was really nice and the staff was very friendly. They apologized for the room and said that they are not done remodeling. I told them I was disappointed that WE had to get one of the non-remodeled rooms. P.S. Could not get my computer or mini iPad to get the hotel WiFi and the night manager was not helpful. She wanted me to bring my laptop down to the office so she could help me with it --- ah.....no. That night manager was also not very friendly when we checked in.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Only one overnight stay"

3
08/05/2017

Was in Independence to visit the Truman Library Museum and Home. It was adequate for what we needed - basic no frills. I really don't understand where all these glowing reviews are about. Very average for a very average price. It was not really that near to where we wanted to go to the sites, probably less than a 10 minute drive.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team. I would like to apologize for not exceeding your exceptions Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brian Watson General Manager Best Western Truman Inn

"FELL SHORT ONCE AGAIN"

2
08/05/2017

I stayed here because it was close to Royals' Stadium and conveniently located. The room was dreary and the toilet barely flushed. The shower did not drain. I will not be back to this location. On top of that, we had a do not disturb sign on door and housekeeping was knocking at our door before 9am to get in to clean. Check out was 11am.

, sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brain Watson General Manager Best Western Truman Inn

"Accomodations"

3
03/05/2017

The service was good. The room was satisfactory. Didn't like an outside door that is not as secure as access inside the motel only. Bathroom could have been updated a little more. The swimming pool was not open yet.

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brain Watson General Manager Best Western Truman Inn

"This Place Is Damaging Best Western's Brand"

2
02/05/2017

The customer service here is excellent so I feel extremely bad about giving this place a bad rating...but this place is so unlike what we have come to expect at Best Western. First, we almost couldn't find the place. From the outside you can immediately tell that this was a budget hotel before it re-branded as a BW. The room smelled like smoke. We went down to the front to ask if this was a smoking room, to which we were told this was a no smoking facility. They young lady offered us another room next door. When we opened that room...it was the same stench. The rooms are small...very, very small. The bathroom is so small you can touch all 4 walls from 1 spot without moving your feet. The bathtub is only 23 inches wide. They tried to upgrade a few items in the room (sink, etc) but it really is like putting lipstick on a pig. If you are looking for a cheap $29.00/night hotel...don't spend $100 on this one. Go down the highway and find the cheap "snooze and cruise" on the side of the highway!

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Brain Watson General Manager Best Western Truman Inn

"Second stay!"

5
01/05/2017

I would highly recommend this hotel. Not only it has been modernized, it is a great location with restaurants, gas station, and retail stores within a walking distance, and it is less than a mile from I-70. When we stay in Kansas City, it will be here!

, Sales at Best Western Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brain Watson General Manager Best Western Truman Inn

"Overpriced, unsafe"

1
26/04/2017

Unfortunately, this motel was chosen for us for a volleyball tournament. Our reservation was mixed up so they promised us a lower rate for the trouble. However, they did not keep their word. Also, when I checked out of the motel my receipt only had one nights stay but my card was charged for the 3 nights. There has been an update of granite counters, however the mattress was lumpy and the door handles were loose, the room smelled and the air conditioning was all or nothing. Breakfast was average. The room was definitely not worth the regular room rate. We heard gunshots that seemed close by and police cars arriving shortly after. If return to KC area in the future, will not be staying at this place ever again.

, Sales at BEST WESTERN Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 816-254-0100. Sincerely, Brain Watson General Manager Best Western Truman Inn

"Extremely overpriced for a motel."

1
24/04/2017

We had to stay here for our daughter's volleyball tournament. It was such a hassle. First off they messed up the reservations that they had had since January. The tournament was the second week of April. So a lot of our team ended up having to stay in rooms with one bed and one sleeper sofa. Then those who elected to take those rooms were quoted a price of $75 +tax. When we got there they said it would be $85 +tax. We said we would take the sleeper sofa room, only to be given a room with 2 beds and charged $95 a night. I've never stayed in something so overpriced in my life. There are much better options in the area. If you need a place to stay keep looking, this is not it.

, Sales at BEST WESTERN Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 816-254-0100. Sincerely, Brain Watson General Manager Best Western Truman Inn

"Clean, Safe, Convenient"

4
23/04/2017

Driving from Colorado to Florida, we stayed here our first night of the 3-day trip. This place was on the non-rush hour side of KC for our morning getaway. Location is very convenient, being right of I-70. There is a dog walking area and the motel is pet-friendly for a fee of $20. Nearby food is abundant. While I wouldn't want to vacation in the area, it is great of an overnight while you are getting to where you are going. As for the room itself, it is clean safe and updated with a little marble and a bowed out shower curtain, like I like. I always look for a clue to the diligence of the installers/maintainers with the shower curtain. Once again, ours was installed upside down. The water pressure was a little soft. The tub/toilet room was tiny. Rooms have exterior doors. I'd stay there again, if I were driving through. Chose the rooms away from the freeway for a quieter stay.

, Sales at BEST WESTERN Truman Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 816-254-0100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Brain Watson General Manager Best Western Truman Inn

"Do Not Stay At this Hotel"

1
12/04/2017

The customer service here is terrible, our reservation was not accurate and the front desk would not make it right. For breakfast they only served bread and cereal. The place is falling down around it. It is off the Highway and very noisy.

"Very good stay"

4
10/04/2017

The staff was very friendly. There were missing might bulbs and batteries in the remote. The breakfast was good. The check out staff was very friendly. The wifi worked very well. The location is very close to I70 which makes it very convenient.

"Aneugebauer"

3
10/04/2017

We were in town for a National Wrestling Tournament. We had problems with our lock and it took at least 45 mins for them to realize we just needed to get a new room. The staff is very friendly amd breakfast was good

"Great Value"

5
30/03/2017

My recent stay at The Best Western Truman Complex was outstanding. The staff were very helpful, giving us a Disabled Friendly room when I mentioned my travelling companion had just had knee replacement surgery. Room was clean, bed was very comfortable. I would stay here again without hesitation.

"Needs updating but the staff makes up for it!"

3
27/03/2017

The hotel from the outside was disappointing, as the cement work badly needs to be redone. The lobby is dated but the room was very clean and comfortable and we found that with the a/c on, it was very quiet. The staff is wonderful, very friendly and accommodating. Breakfast was average but good. The room had a faint odor of smoke although it was a nonsmoking room. Lots of stores and restaurants in the area.

"It's always good"

5
22/11/2016

I have been at this hotel some many times! Every time I enjoyed my stay, I like the room, even though is an old building, the rooms are updated so, it's pretty comfortable. The staff at the front desk are always so friendly!

"Good afforable hotel"

5
21/11/2016

I've stayed at this hotel quite a few times and this was the best stay. They updated and upgraded their breakfast. They also made some improvements to décor and new bedding. I have always liked staying here but now I love it.

"Newly renovated"

4
16/11/2016

This property is obviously a newly renovated Motel6, or something of the like. They have made every effort to make you not think about what it once was. Just a quick 1 night stop over driving through to Denver. Right off the highway, so very convenient. Didn't do breakfast. Nice, helpful staff.

"Great Hotel"

4
16/11/2016

This was a great experience for a hotel, good location/easy to get to, quiet/sound proof rooms, and really good service. I enjoyed my stay and would probably return or utilize other Best Westerns. The breakfast was ok, but all the rest of the service and experience was good.

"Great traveler's hotel"

5
13/11/2016

I had visited sites nearby and need a place just to sleep one night. This highly rated (on TripAdvisor) place turned out to be just right for my needs. Comfortable, close to freeways, breakfast included, and moderately prices. The check-in and check-out was quick and efficient, the room was comfortable and clean, the bed just right. All in all, it was a good stay. I would definitely stay here again if in the neighborhood. Especially nice was the breakfast room attendant. Such a happy, cheerful person in a low-wage job is rare and a joy to encounter.

"We stayed here to attend a Chiefs game."

4
08/11/2016

Friendly staff and very clean room. Took a taxi to and from a Chiefs game. We would book a room here again. We had a great time getting to know other Chiefs fans in the evening by the fire-pit on the patio.

"Close toTruman Library"

4
01/11/2016

Room was good, breakfast was very good. It is very close to the interstate, but it was quiet. There are several good nationally known places to eat close by. We had some unexpected extra time in Independence so we visited the Truman Library.

"Just ok, exterior needs repairs"

3
29/10/2016

We stayed here in October 2016. We did not make the reservations as we attended a group event where the reservations had already been made. Staff was fine, check in went well, breakfast was your typical hotel breakfast. The interior looked like it had been recently renovated but the walkways and exterior were badly in need of repairs. Beds were just average and I wish I had brought my own pillow. If they get the exterior repaired it might get better reviews but it gave the entire place a shabby feel when we walked to our rooms. I would probably check out other places to stay in this area next time. Even with the large group and the discount we got it was still $99/night without tax and other fees.

"Location is good."

3
25/10/2016

Stayed here several times when my daughter lived in Independence. Just an average hotel/motel. Pool was small, breakfast was ok and rooms were blah. Make sure to walk next door to sheridans and get some custard. Very good! Right off interstate.

"bad experience"

2
25/10/2016

we were given a smoking room instead of a nonsmoking room. THe facility is old and the doors don't fit. Sort of scary. But on the up side the breakfast was good and every employee we met went out of their way to be nice to us.

"Great Location, Clean, Well Managed"

5
17/10/2016

This is an older hotel that has been remodeled. It is close to several sporting and historic venues. There has easy access to the highway but it's close proximity is not heard in the rooms. It is also close to shopping and excellent local restaurants as well as most popular chains.

"Good value and quality for your stay"

5
13/10/2016

You can tell this is an older motel type building, but it has been renovated and the workmanship has been very good. Painting and wall surfaces were very well done, decorating very tasteful. The rooms were a bit small, especially the bath area, but for the space that they had to work with, it was quality work. Asked one of the staff people helping to clean rooms where I might find an ice machine and, not only did he tell me where to find it, he walked to the ice machine to help me locate it. Very kind and helpful staff. Bed was a little hard, but that is a personal preference thing.

"Average roadside motel, nice staff, great breakfast selection "

3
12/10/2016

This is your typical roadside motel. I will start with the pros. Easy to find as it's right off the highway. The staff is very friendly. At breakfast, they took out dirty plates promptly and greeted us friendly. The breakfast selection was bigger than most I've seen. We are talking eggs bacon & ham! The room looked as it was recently remodeled. There is a fridge and microwave. And lastly, the price was right! Now for the cons. We thought we had a nonsmoking room because we had to initial saying we wouldn't smoke or be subjected to a cleaning fee. But when we got to our room it was obviously a smoking room. It smelled so bad plus there was an ashtray. We were too tired to fuss about it. As the night went on it got stronger. Even the pillows reeked. The coffee pot was broken. It leaked and grounds got into the cup. There was some questionable behavior in the parking lot that got me a little nervous. But I understand the hotel cannot control what people do. If you choose this hotel and don't smoke, make sure you have a nonsmoking room. This motel is fine for a night.

"Traveling in Missouri"

3
09/10/2016

The Hotel is nice and located right off of I-70. Free breakfast way better than average. Some rooms are Pet Friendly, which is why we chose this hotel. At check-in, we were missing Kleenex. Also for two nights, no ice bucket. On 2nd day, no drinking glasses were supplied. At check-in, the clerk offered to give us no pet fees, as there was confusion on my initial reservation, Turns out I was charged pet Fees with no notice they changed their mind.

"Would recommend."

5
08/10/2016

Nicely updated. Clean. Would recommend. One drawback is outside room entry. Easy access to highway. Nice outdoor patio and firepit. Doesn't look like much from the outside but is nicely updated inside.

"Clean and comfortable"

5
07/10/2016

My room was perfect for me and the inn is in a convenient location. The staff was friendly and cheerful and the breakfast was wonderful, I had a pleasant stay. They do have some unsightly structural issues with the second floor and the effects of having the a/c units drain right onto the walkway outside the rooms. I think they are working on fixing things.

"Smoky Room"

2
06/10/2016

After specifically requesting a non-smoking room, we had a room (130) which said non-smoking but was next to a smoking room. Our room smelled like smoke and got worse when the AC came on. Staff was friendly. Breakfast was average. We won't be back due to the smoking issue as I am extremely sensitive to cigarette smoke.

"Needs a lot of renovation"

2
04/10/2016

This Best Western needs a lot of renovation. The furniture was old and warn and the whole place looked (and smelled) shabby. The breakfast would have been better if we had gone somewhere else. I have to say that the room was clean and the shower was OK, but that is all. We would look for somewhere else. Super 8 looked better and shared a parking area.

"Best Westerns are inconsistent."

3
03/10/2016

One of the things I value is consistency in lodging. Best Western doesn't have it. This place looked a little run down in the outside areas. The room was clean and nicely decorated. The flush valve in the toilet wouldn't seat properly so there was a noise until you got the valve seated correctly. In the middle of the night, it drives you nutz. The digital TV remote didn't work so the desk clerk had to come to the room, change the TV from digital to analog and give us a new remote. Result: Lousy picture. After the flush valve wakes you up at night, the noisy freeway keeps you awake. Other than that, it was just fine.

"Affordable & Clean"

4
28/09/2016

Price was really good at this location and the room was clean. Breakfast was pretty good for being included in the price. Location was near the interstate - so had some noise from the road - but after a long day on the road we slept well.

"Super comfortable bed"

5
26/09/2016

My husband loves to complain about hotel beds and how uncomfortable they are. No complaints, just praise for this stay. What a relief for both of us. The beds and pillows were very comfortable. Breakfast was a tad lackluster but I got in there right as everyone else did so they were running out of items but you could see that they were trying to keep up. everything was hot and tasty. A lot of variety for breakfast. I am a huge BW fan and would come to this one again if we are ever in KC area again.

"Fall vacation "

5
26/09/2016

Very nice old hotel the outside needs some work but, the room and lobby was beautiful. Had been on the road for 10 day this wad be for one of the nicest hotel. The lady working the breakfast was a very nice and friendly lady. Made sure that your breakfast was great start of the day.

"Late night find!"

5
26/09/2016

Booked online mobile due to reviews, checked in moments later - great room on second floor! Clean & well decorated! Shower needs "dam" on tub to keep water from floor. Awesome breakfast & attentive staff - the best in ten days on the road! Building outside needs paint, repairs, & upgrades..

"Very good value"

4
23/09/2016

This is an older motel, two stories with no elevator, but rooms, while small, seem well kept. Bathroom is teeny but has a nice grab bar. The bed is very comfortable. The air conditioning system didn't seem to work very well at removing humidity from the room. Bedding was nice although the lighting was somewhat dim. Very nice to have two luggage racks. Also had a microwave and refrigerator. Breakfast had an efficient attendant and was fine. I was at first concerned because this hotel was much less expensive than some others in the area and I worried it wasn't going to be good. I read the reviews and decided to trust them. I think it is lower priced because it is an older two-story layout with outside stairs and no elevator. But the rooms are clean and beds were good. This was very good value.

"Friendly staff and nice breakfast"

4
21/09/2016

Very convenient location just off the highway. The room was spacious and clean. The breakfast was good with a pancake maker as opposed to the horrible waffle maker. The front desk staff were friendly. A decent Best Western.

"Great Staff"

4
19/09/2016

Very friendly and helpful staff, nice clean rooms. We just spent one evening there, checked in very late and the desk clerk was very courteous and gave directions to a great pizza joint. I would recommend this place for the value and overall cleanliness. Now I am just adding fluff to get to 200 characters

"Good Experience, near Stadiums"

5
17/09/2016

Great place to stay, clean, good breakfast (full) nice people and convenient location for both KC Stadiums and the Truman Museum. Older property but very well done and you can park by your door which I like. Friendly staff from the desk to the maids and breakfast servers.

"Here for NFL game"

4
11/09/2016

This was a great place to stay for just an overnight visit to KC. We were in town for a football game and were able to get a taxi from the hotel to the gate for $13. It is a little ways from actual KC but not far from the stadiums. Had a great breakfast and very attentive staff. We would stay here again.

"Given the reviews, was expecting better"

3
08/09/2016

Given the strong reviews, I was expecting better, so was disappointed, but overall felt that it was an OK experience. The staff were all uniformly very nice and accommodating, and the breakfast had a decent variety and was good (cereals, instant oatmeal, eggs (scrambled and hard boiled), sausage, variety of breads + muffins/biscuits (with gravy available), pancake maker, yogurt, juices. Warning: go early. towards the end, they didn't refresh much, so it isn't as nice.) The room, however, which is the main part of any hotel stay was only OK. It was a non-smoking room, but because there are a lot of smokers who smoke outside of the rooms, it seems like the A/C sucks in the smokey air and then blows it into the room, so it constantly went from it smelling like someone had just smoked into the room to vaguely stale smoke when several hours had passed and people were gone for the day. Also, the A/C wasn't great. It didn't get very cool, it seemed to make it more humid in the room (everything felt a little bit damp all the time), and the carpet wasn't very clean (we had to wash our feet after walking around in the room before going to bed). But the bathroom was clean enough (though a bit run down), and there was a mini fridge and microwave in the room, which was helpful. Also, they had wifi, but unlike other hotels I've been at which remember you at least during the same day, if not for the whole stay, every time we wanted to get on wifi, we had to log on again, even if it had been an hour since we were last on it. All in all, had most people listed it as a 3 star place, I probably would have been less disappointed, but because so many people said such great things, I was expecting better. Instead, I got, what I would call a "typical Best Western experience", solid, but not fantastic.

"Great Hotel Experience"

5
02/09/2016

This has Great Staff and Amy at the front desk went out of her way , when they were busy and made me coffee too boot.Very nice to deal with , as I had just left another hotel that was terrible. Good Coffee and food . Nice -Clean rooms. Great staff.

"Pedestrian access is poor"

4
26/08/2016

The hotel itself is pretty nice, but after driving all day I wanted to walk a bit. The Hotel is on busy street with no crosswalks or signal nearby so it was challenging to reach the restaurants and stores that were just across the street.

"Truman Inn Smoking/Non-Smoking"

3
23/08/2016

This motel was just average although priced higher than that. I would assume for the location? We reserved a non-smoking room but ended up in a room that smelled strongly of smoke. They still called it non-smoking. We stuck it out because they had no other rooms and it was late. I typically stay over 200 nights a year in motels and normally prefer Best Westerns. This was definitely at the low end of their motels.

"Nice Place to Stay"

4
19/08/2016

Our experience with this motel was very good. Staff were very friendly and helpful. Rooms could stand to be updated a little bit but were very clean. I would recommend this motel if your looking for a reasonable place to stay.

"Great Place"

5
17/08/2016

Great location, just off the highway.. Lots of things in and around the motel which made it convenient, Staff was extremely helpful and courteous. Room was very clean and everything worked perfectly. Parking right in front of your room is so very helpful.

"summer road trip"

5
15/08/2016

Our family went on a summer road trip our first stop was in Missouri, our stay was wonderful! Our bed was very comfy, the room was clean , the breakfast was good. The sofa sleeper however was not very comfortable. The weather was not good for the pool but it looked nice

"July visit"

3
14/08/2016

Our experience was overall good. We were there for 2 nights and we had a king room. The room was clean. The breakfast was ok (hot) and if you are in a rush but are used to eating in the morning before you go out and about then this place is worth it. Its a motel and not a hotel. We were on the ground floor. For the price, it was ok, as it was next to the highway. There are choices to eat within a mile.

"Average place to stay."

3
08/08/2016

This motel was in a great location near the interstate highway. The staff was great and the bed was comfortable. The a/c system did not work well during the night as the temperature was too hot and then too cold for comfort. At check out the clerk reduced my bill to compensate.

"Average"

3
05/08/2016

Although updated a year ago it's a Best Western. Nothing luxurious, but clean and friendly staff. It could be cheaper. Does have a nice clean pool and sits next to an ice cream place. Again, just average.

"A must Stay for the Kansas City area."

4
01/08/2016

Perfect location for the KC, MO. area. Great staff, rooms, & amenities. The breakfast was very tasty & hot. Enjoyed the stay. Was able to visit many places around the Independence, Mo area. Easy access from the I-70 & it was very quiet. Could not hear the traffic at all.

"Great Place to Stay"

4
27/07/2016

This hotel is in a perfect location. Close to the Truman Museum and downtown. The front desk staff are very professional and friendly. Breakfast was excellent with ample amounts available. Will stay there again if we're in the area.

"Very clean"

4
26/07/2016

Very clean room. Breakfast was great. Less than 15min drive to Swope Park (KC Zoo and Starlight theatre). Frozen custard/ice cream shop in parking lot - kids loved it! Outdoor pool is deep, not a kiddie pool.

"So Close To Kauffman Stadium"

5
25/07/2016

This was a perfect spot. The room was great, location is perfect, beds are comfy, and the shower has great water pressure. In town for Royals games, and this was the perfect spot to lay your head after a long, hot day at the stadium. Would definitely recommend to friends.

"Royals Ball Game Stay"

3
25/07/2016

The stay was average at best. The hotel is getting dated and in need of upgrades. Maid service somewhat inattentive. Left an empty Kleenex box (empty when we got there) so it could be replaced. We found it as we left with no Kleenex in the room for our stay. Front desk personnel was very helpful. Staircase to upper level had a tread plate that was in need of gluing. I removed it so they would see it. It was overlooked and just threw back in place. Trip hazard.

"Unexpected excellant experience!"

4
23/07/2016

This was an older motel I had stayed at 12 years earlier. The exterior was basically the same but with obvious upgrades and amenities i.e. pool, outdoor grilling, firepit - cobblestone patio w/fountain and covered veranda. Interior rooms and lobby have been totally upgraded and the staff well trained and friendly. Great value - highly recommend!

"WOW!!! What a pleasant surprise!"

5
22/07/2016

We drove in at 1 AM tired and weary and the Night manager couldn't have been nicer and more pleasant. The room was clean, comfy, smelled nice and easy freeway access. But most importantly we left our keys in the room and the manager called me personally on my cell phone to let me know they found my keys and immediately mailed them to me today! I have stayed at 5-star resorts that would not have paid me that courtesy! I am so impressed I can't see enough nice things about these people! hopefully their supervisor reads this and knows to be so so grateful… Fabulous employees are hard to come by!

"Old, needs remodeling"

2
21/07/2016

The room was old, and bathroom needs to be remodeled and larger. Bed was not comfortable. A/C unit was worn out or needed servicing. The only thing positive about this place is the location right off of I-70 and close to stores, resturants, etc. Also, the hot breakfast in the morning was delicious, and the hostess was very nice. The lobby and breakfast room were nice. They need to work on the guestrooms tho.

"Overnight stay "

4
20/07/2016

We were homeward on route 70 and ahead of our AAA itinerary so we needed a hotel in the Kansas City area. The price and availability were right so we booked the Best Western Truman online on the morning of our stay. We arrived late, not having accounted for a time zone change, but we were pleased to find the pool was still open. The desk clerk had us booked for a king bed and sofabed but that was 2nd floor walk up. When I asked if she had anything on the first floor, she was able to switch us. The room was a little on the small side but OK. The breakfast attendant was pleasant and helpful. I would stay again if in the area.

"Clean, Comfortable, and Convenient"

4
17/07/2016

The hotel is clean and comfortable. Chose this location to be close to I-70 and to the Truman Library and Museum. The property is pet friendly, there are green spaces to visit for potty time, however there are not a lot of great places to go for a walk without getting in the car and heading to a nearby park or historic Independence. Room is very comfortable, as is the bed. Be sure to ask for a NON smoking room. I did not realize that smoking is allowed at this property and I ended up with a smoking room. Full breakfast is offered and included in the price of the room. There is a swimming pool, very refreshing on a hot summer day! Also, be sure to ask for a room on the "odd number" which is on the quiet side and other side from the highway.

"Convenient, Truman Library"

5
14/07/2016

We chose here for convenience, along with the Best Western two-nights separate stays deal, and found here to be a good place to stay. Comfortable with a good breakfast, and eas access parking. The young lady at the front desk gave us dinging help and we had a good evening.

"Worth the money "

5
11/07/2016

We stayed overnight for a concert in June. The motel is only 3 1/2 miles away from Arrowhead (worth the cab ride). The price was decent. Our room was clean. It's just your basic motel set up. I do love that each room had its own microwave and mini fridge. The bed was very comfortable. The continental breakfast was good. The staff was very friendly and even let us check in early because our room was ready! There is highway noise but if you look at the location you can see that it's located right by the highway. So, if this bothers you.. It's not the motels fault, it's yours. The hotel is conveniently located close to many restaurants, gas stations, etc. We didn't utilize the pool but it looked clean.

"Older but ok hotel."

3
11/07/2016

Not as nice as other Best Western hotels I have stayed in. This hotel is older. It is a no smoking hotel but you have to walk in piles of discarded cigarette butts to get to your room. What staff I came into contact with seemed friendly. The outside pool area is nice and clean. They do have a outside seating area made of stone that was nice. This hotel was just recently bought out by someone else. Hope they make some improvements. The upper balcony facing super 8 needs attention. Looks to be coming apart in places. Would be nice to see them put a gutter system on it so all the air conditioner drain water won't run off on the people below trying to get to their cars. On our next trip we will try Red Roof Inn across the highway..

"A great place to stay!"

5
28/06/2016

Clean, quiet, comfortable, convenient! Very much appreciated the convenience of parking right in front of out door. Also enjoyed the comfortable chairs in the spacious lobby and the coffee available there. A quiet place to read if you just want some time outside the room.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Throwback to the 70s"

3
27/06/2016

Fair hotel for the region. Older style, outdoor rooms that open to the outdoor balcony, are not ideal, but they did close securely. Some signs of age with crumbling sidewalks. The outdoor pool was welcoming and felt nice on a 100-degree afternoon. Breakfast, when replenished was tasty - get there early if you want a donut - because they were not restocked on Sunday morning.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for your review, your feedback and your comments regarding your stay. It is great to hear that you enjoyed our swimming pool and other amenities. We especially appreciate the tips for future guests who can benefit from such advice.

"comfortable accomodations"

4
27/06/2016

Very nice hotel, recently remodeled, clean and comfortable rooms. Nice furnishings, decent complimentary breakfast and an outdoor pool, conveniently located near lots of shopping and within 15 minutes of Kauffman stadium.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and convenient. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Honest employees"

4
26/06/2016

We stayed here overnight on the way back to Kentucky and were not there long but we were impressed with the hotel staff. We inadvertently left four of our bags on the bed when we left the next morning. The hotel called us as soon as they found out and told us they would mail our stuff back. I was a little worried that we would only get part of our stuff, if we in fact got anything at all. Sure enough, only two days after we left, the bags showed up on our front porch with everything in them! This included DVDs and my iPad! Now, the hotel itself is pretty nice. It is clean and the outdoor pool that has a rainbow of colored lights is a fun touch. Breakfast was what you can expect for a free breakfast- not bad but not exceptional. Again, however, staff here was fantastic. They were very friendly and constantly made sure all breakfast items were well stocked.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for your compliments to our staff, hospitality and breakfast layout. We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"I Was Robbed ( cash taken from room )"

2
23/06/2016

This is a hard review to post. We returned today from a two night stay at the Truman Inn. The room # 141. was clean and updated. It is located to the back of the Inn.However out first night of sleep was really bad. The AC ( window unit ) did not work at all, so we tossed and turned all night ( very hot , inside and out )The next morning as we went to breakfast ( best feature of the Inn ) we reported our night to the front desk manager, he was apologetic, and said he would ask his boss for a reduced rate ( more or less after we asked for it ). Also he would have the AC looked at. Here is the really bad part,, as we are at breakfast ( clean, and nice selection ) the maid came to our room to clean, she also cleaned out my wallet of my money for this vacation . We where not aware of the theft tell i went to get out my money to buy some admission tickets. We immediately called the Inn, reported the missing money, and drove back to the Inn to make sure nothing else was missing. Which was not. So back to front desk. manager tells us he has spoken to the ( new maid ) who cleaned out room, and guess what, she denied it. So he called the police for us to make a report. Which after a long wait, and them not coming, we decided to try and save our day and left. The manager then gave us two free tickets to the Truman Library, and said to have a nice day. When we came back that evening the AC was working. When we checked out we received 50% off that first nights stay.The moral to this story is, the Truman Inn is NOT a place to have trust in, no matter the reviews.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for taking the time to rate our hotel and to explain your experience. I am so sorry that your money was lost or stolen during your most recent stay with us, and I want to assure you that we take the security of our guests very seriously. I assure you that we take such issues very seriously and we are investigating to ensure that there was no foul play involved in this loss.

"Two night stay"

3
22/06/2016

The hotel was clean but not as nice as other Best Westerns we have stayed in. Rooms opened to the outside so I didn't feel as safe as I would have liked. The bathroom is tiny. However, the staff is great and the breakfast very good. It was a good location for places we wanted to visit.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Quaint Hotel"

4
16/06/2016

We just spent overnight here on the last leg of our journey home from vacation. We got a first floor room that you could park in front of, which made it easy to unload. Our room seemed a little small with the two beds in it. It was a nice, clean room, very tastefully decorated. There was a minifridge, and free wifi. There was a large sink w/countertop outside the bathroom, which came in handy for "spreading out our stuff". The bathroom was small, just a toilet & bathtub w/shower. The shower barely sprayed water , like they were afraid you'd run up their bill if you used too much. The beds were comfortable. They had a breakfast from 6-10, that consisted of the usual eggs, biscuits & gravy, sausage, etc. The staff were all very friendly & helpful. We basically arrived, used the wifi, went to bed, showered, ate, & left. I do not know that much about what else the motel offered. I do consider it a good value.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We're glad you had a great time with us and we look forward to serving you again.

"great service"

4
15/06/2016

The staff was great, every bit as gracious and hardworking as an expensive hotel's staff. The only drawback was there was no elevator for taking bags upstairs. This is an older remodeled hotel. Clean, neat. I'd stay here again. If, you're like me and just want a clean, comfortable room with helpful staff stay here and save the $$ you pay for the pricier properties' impressive lobbies.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. We are all looking forward to seeing you again!

"Quick overnight"

5
15/06/2016

Stopped here for a trip from Columbus, Ohio to Wichita, Ks. Hotel was very busy as its seems to be the crossroad of America. The rooms are spacious and clean. HDTV in the room and a clean bathroom. I would recommend to stay here. Its quick access to I-70 and plenty of fuel stops and restaurants in the area.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable experience.Thank you for your recommendation Your five star review means a lot to us, and we thank you for taking the time to share it.

"Nice hotel/great value"

4
14/06/2016

Nice hotel. I stay here when working in Kansas City, MO. Easy access off highway, hotel is clean, staff friendly. They've added a patio in back on the lot which is a nice touch and the lobby has been renovated. Rooms are about average but clean and a good value. The bed was comfortable. I feel safe here as a woman traveling alone. There is always staff ready to help or assist and the parking lot is well lit.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Hotel in poor shape, not very clean, toilet did not flush"

2
13/06/2016

Rooms are very small. Very bad experience as the toiltet did not flush and we ended up using it over again and again. I thought Best Western was a good brand. Stairs was not cleaned and I could see spider webs there. To me this hotel looks like a motel that was acquired to make some changes and increase business my giving Best Western Brand Name. We have stayed in Best Western before, but this hotel is no where like a Best Western i expected.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize for the issues with housekeeping and thank you for pointing out the these issues so that we can work to improve upon this aspect of the guest experience at our hotel. Thank you for choosing our hotel. We hope to see you again soon.

" clean and organized hotel, seems like recent remodel"

5
12/06/2016

the room was very clean, breakfast was normal from best western chains, but the ladies there were very friendly and it was very clean and organized. we spent a day at worlds of fun and oceans of fun and afterwards we look for a hotel and everything around the area was booked, clerk gave us manager discount and a great stay after all

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Tiny Rooms with outside entrances"

3
06/06/2016

Very small room - women traveling alone should probably look elsewhere because this sits right beside the interstate and outside entrances don't appear safe in this area. Our handicapped room did not have a shower hose and a higher than normal bathtub which made it tough, plus the tub was slippery so I had to put a towel there as a shower mat. The pictures on the BW website carefully do not show the overall appearance, so is overstated. I would not stay here again.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your request which didn't grant your comfort and convenience are our top priorities. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Great staff and clean rooms at the Outlaw Inn"

5
04/06/2016

Had such a great time there on the way to Wisconsin to visit grandkids that we came back on our return trip. Betty at the front desk is wonderful; Roberto in the dining room could not do enough to make our dining experience exceptional. Peggy in the lounge was helpful and very personal. Recommend this BW highly.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. . Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Terrible TV at a high price"

2
02/06/2016

The hotel is reasonably equipped: nice beds, good enough shower, clean. Breakfast was OK. It is close to the stadiums. But for the money -- $150/night for us -- we expected more than fuzzy local channels on the TV. Very disappointed with that. The motel is right on the interstate, and was therefore noisy. We will not return to this motel.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice Hotel, Bad Front Desk Staff"

3
31/05/2016

This was a decent hotel - location great, nice, clean and quiet room, pool was adequate, patio area is a plus for visiting, breakfast is standard. Front desk person was rude, arrogant and condescending. First "non-smoking" room reeked of cigarette smoke. When we asked for another room, the woman said, "Wow! You sure have sensitive noses." Didn't get maid service although we called for it. Woman acted like we didn't deserve room service because we only stayed 2 nights. She gave my husband bath mats instead of towels and then argued with him that they were towels. Very disappointed with her idea of customer service!

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. I want to apologize for the fact that you encountered resistance and that you felt insulted by the inappropriate comment of the staff member. Thank you so much for taking the time to share this review and for contacting us to give us the opportunity to address this situation.

"Excellent but..."

4
25/05/2016

This could be an excellent Best Western. The staff was very nice, the breakfast great and the room was clean and pleasant. The only reason we are not rating this as excellent are the refrigerator trucks that are allowed to park outside and run all night. We didn't get a very good night's sleep but the staff moved us the next day.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for your compliments to our staff and high standards of cleanliness and hospitality. We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. We look forward to seeing you again!

"Graduation night"

4
21/05/2016

Very comfortable, clean, delicious breakfast. Nice area to sit outside at the fire pit. Next to a really good ice cream place is a bonus. Convenient to KC activities & attractions. Only complaint was for a non smoking room it smelled to me, hubby didn't notice.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. I am very pleased to learn that you enjoyed the breakfast offered at our hotel.I'm sorry to hear your complaint, We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

"Trip to Kansas Speedway "

5
16/05/2016

Excellent rooms,great Free Breakfast, Front Desk super great service...will visit again. Easy access to Interstate,close to City, yet far enough away from hustle of city noise...Close to Royals Stadium,Arrowhead Stadium,and Plaza too.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. I am excited to hear that we have been an important part of your travel convenience. We are all looking forward to your next visit.

"great stay"

5
16/05/2016

the hotel was easy to find, sklar the girl that helped us was wonderful, it was very clean, price was right, I would recommend this place to all my friends and family, beakfast was good, and there was plenty of options. no problems whats so ever!!!!!!!

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We are all looking forward to your next visit.

"Good stay"

5
02/05/2016

The breakfast staff went above and beyond to help with my kids. it was greatly appreciated! The rooms were clean and nice. Overall this was a good experience and I would stay at this hotel again. I would recommend this to anyone that needed to stay in the area. The value was also appropriate.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We are driven by the motivation of giving our guests the best service there is to offer, and it gives us great joy to know that we have done a good job in attending to your needs. Thank you for choosing to stay with us, and sharing to us your positive experience regarding the appreciation you have for our reliable staff, as well as the liking you expressed with the accommodation in total. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Great place to stay!"

5
01/05/2016

I stay at this hotel quite frequently for business meetings, and events. This is a great place to stay! It's always clean, bed is very comfortable, locale is great. Restaurants are close by, shopping, etc., are readily accessible. It's my "Home away from home."

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Perfect for Us!"

4
26/04/2016

Came down to Mo for a Twins game, hotel was nice and close to the stadium. Room was clean, hotel had a hot breakfast which was great. Only stayed one night, but would stay again if ever in MO. Highly recommend!

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a great time with us and we look forward to serving you again

"very clean best western and modern!"

4
25/04/2016

It was nice and updated - very friendly staff and right off the highway! We slept well, had a room by highway 70 but didn't notice any horrible noise. Enough parking in the lot to park near our room and even though the pool area was closed it looked nice. The next time we go to kc we will definitely stay again!

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Life Leadership"

5
18/04/2016

Great service. Everyone there were very friendly. I would stay again. I was there with a lot of business partners and we all had breakfast together and the staff were so great in making sure there was plenty of food and they even went around picking up peoples dirty plates. I will check out Best Western where ever I go from now on.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"What we needed"

5
17/04/2016

Stayed for one night when in town for a funeral. Room was clean. Beds and pillows were comfortable. Nice water pressure. Friendly employees. Many choices for breakfast. Server catered to my handicapped mother. Lots of places outside to sit and visit. Convenient to Interstate. Had a malfunction with the bathroom door, but that happens. They were apologetic and hopefully it was taken care of. Traffic noise, but that happens in the big city by the interstate. Would stay again.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Good location, hotel managed well"

4
12/04/2016

I stayed one night on April 3, 2016 and the weather was very pleasant in Independence on that night. But travelers need to realize that there is no central interior access to rooms. All room are accessed by a common breezeway, steps and exterior balcony. The room doors open to the outside. I was not comfortable with the fact that there were only thin gauze curtains at the window onto the balcony. The heavy drapes were fixed and would not close to block out anyone's view into the room from the balcony. Further, the shower/toilet area is so small there is nowhere to get dressed but in the main sleeping area of the room, into which someone could look directly into the room if so inclined. After saying all that, I do think this hotel is managed well. There were many travelers enjoying the breakfast on the morning of April 4, 2016. There are a few places for dinner or ice cream within walking distance. And the hotel is right on the I 70. As a solo traveler, I will consider Best Western Truman Inn again. If I am traveling with family, I may be the only one to appreciate the 1950-ish "motel" layout of this facility. If you want to leave the room, there is no place to go but outside.

DaveParmar, Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for your review and giving us high marks for cleanliness, breakfast, location, convenient to restaurants and management. I would like to comment on the issue with the drapes. There are three layer of drapes and the black out drapes are missed on occasion by our guest. We try to leave one blackout drape visible, but every once in awhile our people do forget to. I apologize if they were not visible. Thanks again and hope to meet you next time you come throught.

"Worst stay ever"

2
10/04/2016

The TV was not clear and kept going to black and white. The heater had a funny odor. There was no hot water in the morning to shower. The pillows are smaller than a standard size pillow. There was no blanket on the bed just two sheets pretty much.

DaveParmar, Manager at BEST WESTERN Truman Inn, responded to this review
I am very sorry you had issues with your stay with us. I wish you had called the front desk with any problem you experienced and we would have been happy to help resolve with any concerns/problems. Or simply moved you to a move comfortable room. We do have quilt between the sheet and addition are always available. My staff and I apologize for the issues you experienced and hope you will give us an opportunity to better serve you in the future. Sincerely,

"Nice Stay"

4
04/04/2016

Breakfast was excellent, Room maybe had to much furniture.. took up free space.. Over all very comfy.. Also pet friendly.. Staff was vary friendly and ready to help out someone who was not familiar with the location... Very close to many attractions (i.e. Truman Library and home.. also close to many of the great Bar-b-que joints KC is known for.. Royals & Arrowhead are just up the road... I was too early for both...

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. We are glad your stay was comfortable and we look forward to your next visit!

"Tournament trip"

5
19/03/2016

The stay at this hotel was my second and it is a wonderful place. The staff was very helpful and friendly. We loved the location also for us to go to the Events Center to attend games. The rate was also very satisfactory.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"best free hotel breakfast I've ever had"

4
29/02/2016

Nice older hotel. Average wear but clean and well maintained. More room than average (1 King) couch, nice flat screen tv, great internet. The staff we encountered was very friendly. Tons of breakfast selections. Scramble eggs, biscuits and gravy, fresh fruit, real donuts, milk, juice, being continuously restocked. Not the greatest location , but that's not the hotels fault. Just off two busy roads/highways, but it was quiet inside the rooms.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are also happy to hear that you found the location to be so convenient for your needs. We are glad that you were satisfied with the hospitality of our staff and I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We look forward to seeing you again soon.

"Good stay"

4
18/02/2016

It's a little confusing to get to, especially at night. It's a motel and I could hear cars on the interstate. However, I slept very well. The room was clean and the bed was comfortable. This motel is close to food and gas stations.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for sharing this heartfelt review of our hospitality and accommodations. We are glad that you found the majority of your experience to be satisfactory. I am so glad that you enjoyed the service. We are all looking forward to your next visit and hope it will be just as enjoyable

"What do you expect?"

4
17/02/2016

Same hotel chain, different city....the exterior is dated but the room was fine. Breakfast in these types of hotels are always the same, limited and microwaved into submission. For the price paid, I am happy with everything about my stay.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you for sharing this wonderful review. We look forward to serving you again in the future!

"Nice Rooms but its a Motel"

3
08/02/2016

I loved my last stay at Best Western in Chicago so I actively Looked for another one on my Trip to Kansas City, I even picked it farther away than I needed to get the name brand. The pictures made it look just like my last hotel in Chicago but failed to mention that it was a motel, so the overall security of my room felt compromised and had to go up a flight of stairs to my room

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We appreciate you giving your feedback about your recent experience in our hotel and I do apologize for the inconvenience you did experience. We hope to serving you again soon.

"Overnight Stay"

5
07/01/2016

Very pleased with our stay at this hotel. Received great customer service from friendly staff members. The room was clean with comfortable beds. The breakfast was good, very basic breakfast that offered quality of different foods.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for giving us a five star rating! I am glad that you enjoyed your stay with us. We are happy to know that we have exceeded your expectations with our staff's excellent customer service, clean accommodations and breakfast. Thank you for staying with us and we are looking forward for your next visit in our facility.

"Great Stop....easy on and easy in"

4
19/12/2015

Love the hotels that you can pull right up to the room. Very clean and well run. Rooms and bathroom were a bit on the small side, but all in all a really good stop. The staff was terrific. Worked very hard to make our stay relaxing and enjoyable. Very easy and close proximity to the interstate. We will return!

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for choosing us for your quick stop in the area! I am glad that you liked our clean accommodations, terrific staff and accessible location. We would love to have you back!

"Friendly and Accommodating"

4
18/12/2015

The staff at this hotel was extremely accommodating and polite, friendly. We were very satisfied staying here. My wife has asthma and we had to change rooms because of the room next to us having smoking guests. No fuss, we were moved and immediately accommodated.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
I am glad that you appreciated our staff's excellent customer service! We are happy to know that we have exceeded your expectations and got you very satisfied with your stay. Thank you for staying with us and we are definitely looking forward for your next visit with us!

"Overall, nicely updated older hotel"

4
11/12/2015

Older hotel, park at your door style. Our heat didn't work, but I don't think that's typical. We didn't realize it wasn't working until after we went to bed. It wasn't that cold outside that night so not a huge deal. We stayed with our pet, no issues and plenty of walking opportunities around the grounds. The b'fast area is the nicest we've seen from a BW. Great selection, presentation, etc.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We sincerely apologize for the unsatisfactory experience that you had with our facilities. Thank you for the feedback as this is forwarded to our management to have them fix immediately. I am glad that you enjoyed our great selection for breakfast. Thank you for your business and we are looking forward for your next business trip in the area.

"Worth Looking"

4
07/12/2015

If you are looking for a good place to stay. Here is a good choice. Beds are good. Staff is good and friendly. Access to motel is a little ackward to get to the motel. Once you figure it out it is not a bad place.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
I am glad that you enjoyed your stay with us. We are happy to know that we have met your expectations with our accommodations and hospitable staff. Thank you for your business and we are looking forward for your next family trip with us!

"Great place, highly recommended"

5
06/12/2015

This hotel exceeded our expectations in every way, offering excellent value for the price. Front desk staff were very friendly, helpful and professional. The lobby was lovely and spacious. Since we got in late, I was VERY grateful for the ability to buy a packaged meat-and-pasta food item from a small "pantry" near the desk, heat it in our microwave and eat in our room, saving us a trip out in the cold darkness to search for food. The beds were comfortable with very fresh, clean linens. I was grateful for the cotton blanket, since synthetic blankets are like sleeping under a sheet of plastic (i.e., hot). The morning breakfast was very nice. I was very impressed by the obvious effort Best Western is making to solicit customer feedback and really listen to what the traveling public wants. This chain is now our favorite brand for value and comfort.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for giving us a five star rating and for your recommendation! I am glad to know that you had an excellent stay with us. We are extremely happy to know that we have exceeded your expectations with our staffs' excellent customer service, clean and comfortable accommodations and breakfast. Nice to hear that our chain is now your favorite brand for value and comfort. Thank you for staying with us and we are looking forward for your next visit in our hotel.

"Motel style stay near Truman's Museum"

3
01/12/2015

I stayed in Independence, Missouri, at a Best Western Truman Inn. The room was fairly small, but clean. The manager was wonderful and on top of things. The best part was the breakfast and the variety of choices. There were flavored syrups for coffee, waffle maker and juices. For the price, it was a good location to stay at. No problems with housekeeping. We requested extra towels and toiletries and they were granted. On Thanksgiving day, the housekeepers even serviced the room with happy faces!

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
I am glad that you liked our accommodations, breakfast, and accessible location at an affordable price. I am happy to know that we have met your expectations. Thank you for your business and hope to see you again in our hotel.

"Traveling through"

4
28/11/2015

The room and the staff were both a welcome fresh to stay with. The room very clean and the staff friendly. The breakfast food was hot and good, but could have had fruit to go long with it. They do provide a security patrol to ensure your car or truck is not messed with.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for letting us know how impressed you were with our services and amenities. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We're glad you had a great time with us and we look forward to serving you again.

"Perfect spot for KC weekend trip"

5
24/11/2015

This hotel is located at 70 and Noland Road. We were attending an event at Arrowhead Stadium and wanted to go downtown to visit the WWI Memorial and Crown Center. We found it to be a great location to do this from. The room was good sized and clean, and the American breakfast very adequate. The staff was excellent from check in to room service to breakfast service. Noland Road is full of shopping and restaurants and gas stations; in fact, a Quick Trip is in walking distance from the hotel. We thought this was a great value and good choice for our weekend getaway and would definitely stay here again.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We are glad your stay was comfortable and we look forward to your next visit!

"Senior Citizen"

5
23/11/2015

This hotel is at a good location for us. Very close to the interstate, shopping & restaurants. We have stayed there many times. The staff is very friendly & professional. I recommend this hotel & give it a high rating.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Your positive review means a lot to us. We are glad that you found the majority of your experience to be satisfactory. We are glad your stay was comfortable and we look forward to your next visit!

"Comfortable, close to the interstate"

3
17/11/2015

Room are dated but functional. We were traveling cross country so we just needed a place to rest, the décor is a minor point. Breakfast is good. A bit overpriced for the quality, you are paying for location.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for sharing your experience with your recent stay with us. We sincerely apologize if our accommodations and facilities is not worth the price for you. Thank you for your feedback rest assured that this will be forwarded to our management to have them look into it and resolve immediately. We hope that you can still give us another chance on your next visit in the area.

"small bath rooms"

3
17/11/2015

Small room, clean room, friendly staff . The room seemed kind of dark. probably because of the furniture. The bedding was not as warm as I would prefer. It was all clean. From 4 pillows I was able to find 2 that I could use. The small bathroom was my biggest disappointment. It was only as wide as the tub/shower was long . The toilet took up half the rest of the available space.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We sincerely apologize about your unsatisfactory experience with our accommodations and facilities. Thank you for your feedback rest assured that everything you shared will be forwarded to our management to have them look into it and resolve immediately. We hope that you can still give us another chance to prove how much we value your business.

"Bed Bugs in room #144!"

1
09/11/2015

Bed bugs found after getting up in the morning. Told front desk, seem horrified, but said someone will look at it and that someone would be calling. No one called. You do not want to take bed bugs home with you. We had to clean out our car, go through all luggage and clothing, treat our luggage, and wash/dry our clothing immediately.

DaveParmar, Manager at BEST WESTERN Truman Inn, responded to this review
Hi Shawn, Thank you for bringing this to our attention. As soon as you reported this potential issue, we quarantined the room. Being in the health field, I am sure you are aware that this is a major issues for hotels, hospitals, apartments and movie theaters everywhere. Luckily this has not been a big problem for us since our staff are all well trained and know what to look for. As with an potential problem we have to take it seriously and follow through. I am glad my staff did the right thing by refund you the same day you reported this. Thank you again for reporting this to us.

"Great Place to Stay In KC"

5
06/11/2015

This is a very nice and affordable hotel, set up like a motel with separate entrances to rooms, if staying in KC area. It was easy to find and we were very happy with our room. It was clean, had a nice tv and bath area. The beds were comfortable too! The room had a small frig, a microwave and coffee machine. The hotel offered a wonderful breakfast in the morning as part of the deal. We have only good things to say about this place. We would stay there again if going to the KC area.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We truly appreciate you taking the time to share this review. We are so glad that we were able to provide you with such an enjoyable experience and that you loved our location. It was such a pleasure to serve you and we hope to see you back very soon. Thank you

"good review"

5
05/11/2015

the stay at Best Western was wonderful and when I return to Raytown I will be returning there-Thank you very much for your kindness but it would be nice if you had bacon for us Tennessee people lol. Also I enjoyed the flowers that were landscaped and the new guy that was laying the new blocks was doing an excellent job and the job was looking good

DaveParmar, Manager at BEST WESTERN Truman Inn, responded to this review
Thanks for the great review and glad you enjoyed the breakfast.

"Nice, Clean, and Convenient"

4
03/11/2015

Hotel was clean and neat. I liked the location of the hotel. The customer service was great. I had no problems. I will be staying here again in the future. I was impressed by how clean the rooms were. They have a nice size flat screen tv with a dvd player. I'm glad that they provide this type of entertainment.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
I am glad that you enjoyed your stay with us! We are very grateful that you appreciated our efforts in having an excellent customer experience. Thank you for your business and hope to see you again soon!

"Very nice room, very comfortable bed, close to Truman Library"

5
02/11/2015

Very impressed with the helpfulness of the staff and the quality of the breakfast and the bed. The desk clerk recommended a restaurant that was very good and was a good value. We loved that the hotel was close to the Truman Library and other city attractions.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
I am glad that you and your wife enjoyed your stay at our hotel. We are very grateful that we have exceeded your expectations in having an excellent customer experience starting from our accommodations to our great location! Thank you for your business and we are looking forward for your next visit in the area!

"Great Stay"

5
01/11/2015

We were in Kansas City for a conference. This was 20 minutes how, but the price was great. The staff was friendly, the room was clean, and the breakfast was hot. My wife and I always stay at Best Westerns, and this one gives us no reason to change!

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
I am glad that you and your wife enjoyed your stay with us! We are happy to know that you find our rates affordable and that we exceeded your expectations in having an excellent customer experience. Thank you for your business and we are looking forward for your next visit in the area!

"Great Place to Stay"

5
30/10/2015

The Best Western was in a great location to see Kansas City. It is located right off the expressway. The staff was very friendly and helpful. The breakfast buffet had a nice selection of food, including eggs, sausage, cereal, sweet stuff, bagels and fruit, pretty much anything you might want for breakfast. The woman in charge of this area was so helpful making sure everything was well stocked and even coming to the tables to clear away the used dishes. The room was very comfortable and clean. Really great place to stay.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Hello lost_in_itasca, We are all thrilled to learn that you enjoyed such a pleasant experience with us. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Clean, Updated, Friendly Staff"

5
28/10/2015

With all the doors being exterior, I had my reservations, especially with it being located right off the interstate and appearing to be an older building. However, it was quiet, clean and updated. They had a picnic table area outside for guests. The parking lot was clean and had plenty of availability. The staff was really nice and helpful all the time. The breakfast was hot, fresh and tasted good. The staff in the breakfast area was super friendly as well. The beds were comfortable and the bedding and towels were clean/fresh. We would stay there again. Even through it is a little further form the KC nightlife.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Hello Crispypc, Thank you very much for your feedback. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Hotel Stay"

5
28/10/2015

This was my first stay with a Best Western, all staff was more then happy to help in anyway. I stayed on two separate occasions and both rooms were well stocked, and very clean, they provide all that you could need while away from home. Overall I would recommend the Best Western in Kansas City MO.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Hello Liberty S, Thank you for your feedback! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Very Nice Place..."

4
27/10/2015

For an older building, this was a very nice room. The room was clean, the bedding was very comfortable, and the towels were not paper thin. There was not much noise, even being fully booked. I would recommend a room away from the highway and on the second floor. The service at the front desk was very friendly and efficient. The breakfast was good too, one of the best hot buffets I've ever had in a hotel. You are about 15-20 minutes from the stadium complex and there is a really good BBQ place across the highway. I would stay here again, well worth the money you pay.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Hello Zebra_4456789, Thank you again for your feedback and kind words regarding the service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

"Pleasantly surprised!"

5
27/10/2015

Great motel. Rooms are on the small side but they are very nice. Beds are very comfy and the pillows are great, i hate a room with too few pillows and flat ones! Updated and looks great. We stayed in rm 210 and had a joining room which worked out great. My only recommendation would be if you are a light sleeper ask for a room in the back. I heard sirens all night, must be a substation close by. Great location for game goers. took a whole 5 min to get to stadium!

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Hello Chelsey818, It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Best Western Truman Inn"

4
27/10/2015

My husband and I have stayed at this Best Western on three different occasions and enjoyed our stay each time. There is plenty to do which is very close. It's very close to the Stadiums and not far from Crown Center.

"Great Hotel and Location"

5
22/10/2015

My wife, Dad and Mom visited Independence to visit family and to attend a wedding. We stayed 2 nights at the Best Western Truman Inn and loved it! The rooms were clean. The beds were comfortable and the breakfast was very good! It was close to the Truman house and to the freeway. I would highly recommend this hotel!

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We are happy to hear that you and your family enjoyed your stay. Thank you for appreciating our efforts in providing you an excellent customer experience. We would like to thank you for your business and we hope to see you again on your next visit in the area.

"Great motel "

4
19/10/2015

This hotel was very clean, quiet and great location! The only bad thing is the bathroom is very small, water pressure not great but toilet flush was very slow!! The breakfast was very filling with eggs, sausage, biscuits and gravy, all types of breads and pancakes! Juice and coffee. Easy to get anywhere you want to go!

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Thank you for staying with us! I am glad that you are satisfied with our accommodations and breakfast options. We sincerely apologize that our facilities didn't meet your expectations. Rest assured that this will be forwarded to our management that they may look into it and resolve immediately. Thank you for your business and we hope that you could still give us a chance on your next visit in the area.

"Inn? Hotel? No, It's A MOTEL"

2
18/10/2015

VERY disappointed. Arrived to see a motel. Outside entrances, very small rooms, not very nice neighborhood. Interesting note, I presented my Best Western Rewards card at checkin, but was told that I would not be awarded points, because I was on a "contracted" rate. The rate I was being charged was $144.00, and their REGULAR rates were only $79.00. Won't make the same mistake again.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We apologize that our establishment didn't meet your expectations. We value your feedback and rest assured that this will be forwarded to our management so that they can looked into it and be resolved. Thank you for your feedback and we hope that you can still give us a chance to prove how much we value your business.

"Nice Place to Stay"

4
16/10/2015

Great location near I-70, with convenient fast-food restaurants and gas stations nearby. Staff personnel are courteous and helpful. Breakfast is good, well presented, and doors remain open until 10:00 AM

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Hello Fred S, We are pleased that we could be of a convenience to you during your trip. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Best Western"

5
13/10/2015

Very nice hotel to stay at was very happy with my stay, everything was nice from the start, the staff very professional very nice when asking them questions. Can not say anything bad about this hotel or staff, housekeeping very nice and professional.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Hello William R, Thank you for your review! It is great to hear that you had a smooth check in and that the rest of your stay with us was up to your standards. Your satisfaction is our priority here at Best Western Truman Inn and we are pleased to hear that we have achieved that goal during your stay with us!

"My stay"

4
11/10/2015

Overall I was very satisfied with my stay....I feel there could be a few improvements to make it better for future stays...such as handicap ramp closer to the handicapped rooms, more space needed for handicapped needs between the bed and chest of drawers, remove the chair and ottoman in the handicapped rooms. It was very difficult to maneuver in the limit space....but we managed. The convenience of being next to the office was great.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Hello Tammy L, Thank you for your honest review of your recent stay at our hotel! Reviews such as yours are quite helpful for us so that we can look into the aspects of our services and facilities that we can improve on for the satisfaction of our guests. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

"Best Western Truman Inn I liked it"

5
11/10/2015

Everything was clean and service was good. And my dogs could stay with me. A solo trip with two furry friends. Would stay here again if in the area! The location was good and the price was fair. If traveling with pets, this is a great place.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
Hello Laura G, We are delighted to know that we were able to satisfy you and your pets during your stay at our hotel. Thank you for sharing with us your review and I hope that you and your pets enjoyed what Best Western Truman Inn can provide to their most valuable guests. We certainly look forward to seeing you again soon!

"Great place to stay"

5
09/10/2015

Passing through KC this hotel has all you need to rest up. Ti was clean, comfortable, affordable, and the staff was courteous and helpful. Plenty of eating options and several stores close by. It was easy access to and from the interstate as well.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Very pleased"

5
07/10/2015

Quick checkin, room fresh and clean. New modern decor. Very quiet even being next to I-70. Breakfast was excellent. Good variety, food was hot and fresh and was kept stocked. The staff was ,without exception, genuinely friendly and sincerely helpful. Truman in exceeded my expectations. Will be back.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
I am so glad to hear from you and to discover that you enjoyed your stay with us so much. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job. I am also pleased to learn that you enjoyed the breakfasst option at our hotel. Thank you for sharing this review. We look forward to your next visit.

"vrai belle place! what a nice place!"

5
07/10/2015

loved it ! honestly i had a real great time ..room was very comfy ...very nice hotel with clean outside pool,also very close from stadium area for baseball and football staff was very nice thumbs up to the breakfast lady.. what a nice service running around with coffee to refill our glass or throw garbage for older people(never saw anything like this) and food was very good on top of that A+ will go back for sure!!!

"Hotel"

5
06/10/2015

Very nice older completely remolded hotel!! Great Staff!! Had a great stay while attending a KCBS event. I will stay again next year! We found this hotel on Trip Advisor and booked it as soon we seen some of the reviews and seen how close it was to the event I was attending. I forgot how nice it was to pull right up to room and be able unload your car right in front of your room.

"1st time in KC "

5
03/10/2015

We came to Missouri to watch the Chiefs play Denver. This hotel was amazing. It was clean, friendly and a great deal. Employee: Every person we came across was willing to help us find things and explain where things are. The owner was at the front desk when we check out and he was friendly also. Room: The rooms are clean and housekeeping was great. Breakfast: We had breakfast 2 times and everything was fresh and the staff once again went above and beyond to make us feel at home. When we come back to KC we will stay here!

"BASEBALL JUNKIE"

5
29/09/2015

Fly into the area to catch 3 baseball games and found this hotel well situated around the ball park and casinos. We enjoyed using the fitness centre and location was great for getting to the downtown and riverside area, which had many activities that weekend.

DaveParmar, Guest Relations Manager at BEST WESTERN Truman Inn, responded to this review
We greatly appreciate that you've taken the time to share your rating of our hotel. We wish to let you know that your voice is of utmost importance to us. Thank you for taking the time to share.