Best Western Plus Huntersville Inn & Suites Near Lake Norman,  Huntersville

4.0/5  - basé sur 337 notations.
13830 Statesville Road, 28078-9040, Huntersville, United States - visualizzare mappa
+1 704 875 7880 +1 704 875 0277

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  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
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Scopri il meglio di Huntersville soggiornando in questo hotel di lusso, a pochi minuti dalla zona industriale di Twin Lakes e dal lago Norman. Il BEST WESTERN PLUS Huntersville Inn & Suites Near Lake Norman è un hotel moderno situato nel cuore di Huntersville, dove gli ospiti troveranno solo il meglio in termini di comfort e servizio clienti. La posizione ideale dell'hotel, a breve distanza dall'Interstate 77 nel North Carolina, è il punto di partenza perfetto per visitare il centro esposizioni Metrolina, il Bank of America Stadium, l'autodromo di Charlotte e i Various Race Shops. Gli ospiti in viaggio d'affari saranno vicini al Presbyterian Hospital, alla Rubbermaid e alla centrale nucleare McGuire. Tra i principali eventi di Huntersville troviamo il festival del Rinascimento, il festival scozzese e le competizioni dei Loch Norman Highland Games. Le altre attrazioni apprezzate nei pressi di questo hotel di Huntersville includono la UNC Charlotte, il Davidson College, l'Huntersville Aquatic Center e la Time Warner Arena. Questo hotel di Huntersville, North Carolina, dispone di camere e suite arredate con gusto con corridoi interni, tutte dotate di microonde, frigorifero, accesso wireless a Internet ad alta velocità e televisione via cavo/satellite. Ogni mattina è servita una deliziosa colazione all'americana gratuita. Questo hotel di Huntersville dispone inoltre di piscina all'aperto, centro fitness e un business center. Gli animali domestici sono ammessi con limitazioni!Per una comoda posizione a Hunterville, a solo pochi minuti da Charlotte, North Carolina, prenota al BEST WESTERN PLUS Huntersville Inn & Suites Near Lake Norman!

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Best Western Plus Huntersville Inn & Suites Near Lake Norman,Huntersville
  • 3
    « Passing through »

    Nice and friendly staff. Rooms were updated a little, but overall the place was a bit beat: furniture, toilet seat, shower and flickering light. Don't get a room near the front desk, it's a bit loud with doors slamming as people are leaving.

    « Not bad. Breakfast was good. »

    The overall room was clean and in good working condition. The bathroom shower could have used a little caulking to cover up the dirt in the crevices of the shower. The breakfast bar was pretty good. It was a little annoying to see a hotel worker cleaning up around the breakfast counter while I was trying to get my breakfast.

    « Nice location »

    Loved the location of the hotel, very clean, quiet and comfy bed! Walking distance to places to eat, close to a beautiful mall with movie theater, would stay there again! Stayed here to go NASCAR in Charlotte, took the back roads and it worked out very well!

    « Clean Hotel with Great Service »

    We stayed at this hotel while traveling through North Carolina. It is easily accessible from the highway. The room was very clean. Katie at the front desk was fantastic. We checked in late at night, and Katie was cheerful and welcoming. We would gladly stay here again.

    « Above and beyond, highly recommended »

    We had been driving for 17 hours with no rooms available in Georgia or the Carolinas on Saturday night due to Hurricane Matthew. Staff gave us first available room Sunday morning, even before check-in time, and we stayed until Monday morning. Great selection at hot breakfast (hard to find nowadays) - including bacon, eggs, biscuits and gravy. Only concerns were the bathroom door was hard to close, we couldn't figure out how to work the heater/air conditioner (none of the controls on the unit seemed to work) and the in-room microwave had two dials - one for power, the other starting with 1 for - what? time? anyone know? Stores and restaurants are nearby and convenient to I-77 as well (and I-85 is within 15 minutes.) Would recommend and stay at again.

    « Clean, convenient hotel »

    We booked the Best Western Plus to escape the hurricane in Charleston. It was the only option available when we were looking to get out. They accepted pets and were able to provide two separate beds. I slept on the king sized bed, while my two girls slept on the pull out sofa bed (they thought it was cool, as they had never slept on a pullout bed before). There was a partial wall separating the bed from the pullout, which I really liked because it allowed me to put the girls to bed and still stay up on my computer without keeping them awake. The room was clean and contained both a mini fridge and microwave. The bathroom was almost a normal hotel bathroom. I say almost, because the towels were actually ample sized, soft and fluffy! No minimalist, hard, scratchy, bleach smelling towels? Color me impressed! Staff was friendly and helpful, especially after my girls locked the bathroom door from the outside. We were able to find other accommodations for our dog, so she did not travel with us. I bring this up to note that you may hear barking during your stay. Know this is a pet friendly hotel beforehand, so you don't complain about it afterwards. It was intermittent and we realized it was to be expected somewhat. Besides, we were out most of the day. The hotel was also fairly convenient to everything we wanted to do: Discovery Place, IKEA, Aquarium, Noda Brewery and Muddy River Distillery.

    « What One Might Expect »

    Definitely a two-star property. Not well maintained, rugs have lots of ground in dirt and are in need of a deep cleaning. Staff spends more time outside smoking and on their cell phone than behind the front desk. It was a cheap stay. As the saying goes, "You get what you pay for."

    « Wonderful Experience »

    Don't be indecisive about the hotel when booking your reservation. The hotel staff were awesome, rooms were clean and comfortable and breakfast was delicious and healthy. This brings the quality of the hotel nearly 4 star!!!! Please bring the family or employee conference and make your experience wonderful!!

    « Nice, would stay again »

    This hotel was well maintained, decent price, and clean. The reason I'm giving it 4 stars instead of 5... First, it was nothing special. Second, we were pretty close to the pool and people were in and out of the door fairly frequently. Lastly, we had our 2 well-behaved dogs, but unfortunately the person next to us had a dog that was barking quite a bit - I'm not sure if they weren't in the room or just had no control, but listening to him was frustrating. Overall, good for a pet-friendly hotel and we would certainly stay there again.

    « Exceptional Staff and Value »

    One of my best hotel stays ever; if not my best stay. I travel frequently and was very impressed by the attention to detail by staff and the willingness to accommodate and please hotel guests. Clean, well furbished rooms, lobby, etc. All gym equipment in good working order. great breakfast! Variety of breakfast options. Graet stay! I highly recommend this hotel!

  • 1
    « Disaster location »

    Stayed at this place on May 13 2016 was in 3 rooms before I got one that was just okay .First one toilet off the base so I contacted the desk said would send someone maintance person said it had to be taken apart so was moved 2nd room door would not lock they stated you will be okay I said no I want a door to my room to leave cl 3rd room nothing broken but dirty at this stage I ask for a discount ,I was tired and not just mores see with this location ma,ager could never t be reached.contacted their head office when I returned home ,all I can say is yes gave me a discount that was not acceptable and this chain or at least this propert does not Live up to their brand moto.I would suggest to anyone Avoid this place .

    « Look no further! »

    This hotel is absolutely awesome. Clean, updated, convenient, and absolutely worth the couple of extra bucks per night for such great service. The employees here (especially Manny, Aaron and Jessica) go way above and beyond to make your stay one that you couldn't think of anything else they could have possibly done. We broke our wine opener, they had one. We needed chairs by the pool, they acquired some. We needed bowls and utensils, done. This is just a sample of how well we were treated. It made it a true vacation!

    « Very nice hotel »

    Best Western was clean and very quite. People who worked there were very nice. Breakfast was good but they needed to serve bacon along with the sausage. I would come back again to stay. The exercise room was okay but need to update there equipment

    « Good clean Hotel »

    This is a good clean hotel first stayed here fours ago when we moved to Huntersville. Now we have moved to Winder GA we stayed here on our last night before hitting the road south, All was good staff was good, keep up the good work

    « Disatisfied »

    The bathroom air duct was a mess, the walls were dirty and a bug was on the ceiling. The noise from the front of the Hotel lasted all night. We've stayed here many times before including the last time when the whole lobby being worked on and this was the worst.

    « Will be back when in area. »

    Very nice and helpful staff. Wish they had smoking rooms though. Room was very nice and clean but lobby and elevator area dirty. Guess they have lots of construction workers staying at this location. Parking not so great either. Very limited.

    « Good Value »

    Very good value, good location right off of I-77 in North Carolina. Restaurants in area, very friendly staff. Breakfast area very small can get a little cramped while trying to get food, very nice rooms. Good TV selection.

    « Would stay again next family visit. »

    Looked for a place to stay for a family visit and picked this place since the others were more expensive for that weekend. It was clean and the bed was comfortable. Staff was extremely attentive. Wifi was slow. Breakfast area small. Overall it met our needs for the weekend stay and would stay again.

    « One Night Stay »

    The staff was very friendly. However the rooms are small, but it was ok for just an over night stay. The bathtub was dirty and the bed was uncomfortable it indicated signs of extremely wear. I booked 2 rooms and the other room was fine in regards to bedding and cleanliness.

    « one night »

    We stopped one night in our way back to Toronto, front desk staff was very friendly, hotel was clean, Wifi was little slow, breakfast was good, there are restaurants and shopping area near the hotel. there was a nice outdoor pool but we did not use it. Free parking.

  • 4
    « Nice hotel for a visit to the area around Charlotte »

    The room was clean and comfortable. When there was a small housekeeping issue it was quickly fixed by Kati at the front desk. Kati and Jessie actually seemed to go out of there way to ensure that we had the nicest stay possible and they are excellent at their jobs even when extremely busy due to a packed hotel. The only downside is you can hear noises from other rooms and the hallways. The pool was clean and comforting and my children and I had a blast.

    « Terrible customer service »

    We stayed here on Thursday July 14 for one night. We were told they had express checkout...just leave the card key in the room and we would receive a bill discretely under our door. Not only did we not receive a bill, but they charged my debit card twice. I have made at least 6 phone calls with no help. They did email me a copy of my bill which shows for one night, but my bank has received two separate requests for payment and have paid it twice. I have left several messages for Silver Middelton to call me, but it seems that I am being ignored. I have also sent two emails to her and still no response. We were in town for our daughter's wedding so being charged double just added to the frustration of all other expenses involved with a wedding. Not sure what my next step will be..maybe send it to my lawyer.

    « Think this should be Best Western Minus not plus. »

    Let me start by saying the young lady who was working when we checked in was very polite and accommodating. The room on the other hand was in poor repair (ie bathroom door couldn't close because the door was falling off the door frame)and the walls must be paper thin as someone's alarm went off several times after 5am until they finally got out of bed. Breakfast food was dollar store quality as was the plastic ware and napkins. The breakfast area was not air conditioned. The young man working for the hotel emptied the trash and then restocked breakfast items. My husband and I did not see or hear him wash his hands in between. Needless to say we stopped eating and decided we would pack up and hit the road. We were pretty disgusted by then.

    « Just OK »

    A little loud in the hallway and parking lot. The bed was fine but the carpets a bit yucky. The front desk was helpful and hospitable. Over all just Ok. We were allowed to have our pet, which was a plus !

    « Needs an update »

    The good: Staff was very friendly at the front desk, location was great (relocating to Huntersville in September so we used this trip to scope out our new home & also spend time in Charlotte which was only 20 minutes away). The bad: This hotel needs a good scrub down and update. The bed was clean (thank goodness!) but the bathroom/shower was dirty/rusty. Also, I have to note that the maid service must have forgot to check the refrigerators from previous guests stay because there were food leftovers in ours (yikes!!)

    « Very nice »

    Clean and friendly staff. Had to call twice due to loud people in the next room. Other than that, I would stay again in this hotel when we need to. Great location and convenient to find places to eat and shop.

    « Great place to stay »

    The room and hotel in general was clean. The night clerk was very friendly and helpful checking us in and recommending a nice place to eat. He even found me a pepsi even though the machine contained coke products. We really enjoyed it and stayed their a week later on our trip home. The breakfast was good and had a nice variety.

    « Great hotel »

    This is a clean, comfortable hotel in a nice area just off the highway. We stayed here the night before a flight out of Charlotte. The staff were very friendly. There are plenty of food options in the area for dine-in or carry-out. I would recommend staying at the hotel and would stay again.

    « Hotel on a little hill »

    This hotel is just next to a main road, but because it is on a little hill and a tall wall/fence in the front it feels secluded and private. Hotel was quite. Landscaping is simple, but pretty and well kept. The color coordination and general decor was nice. Staff was nice. Rooms are a little small but were clean. Loved the pillows! Paper toilet could be softer PLEASE!! ;-) Elevator was slow and they need to keep up with cleaning/maintenance more often. It was NOT AT ALL disgusting, but I expect hotels to be more on top of things such as cleaning (regular things like footprints on the floor, etc) same thing with the lobby. The breakfast area is very, very small. Just 2 little tables for 3, although there is a longer table behind the sofa/couch in the lobby. One of the trays was broken and although the lid could be opened it was a little difficult to manage serving the food while holding the lid. I did not like the waffle mix nor the orange juice, but the sausages, eggs, and biscuits were very good. The swimming pool area needs improvement. It looks some what neglected. Chairs were broken (missing the sitting part). Only 2 of them were in good condition. I would recommend to remove them from the area since it does not help with the appearance of the area. The steps to go in the swimming pool need to be cleaned. There were green areas in each side of the steps. Water could look cleaner. Bottom line though, I would go back to this hotel!

    « Best Western Huntersville, NC »

    I would not recommend staying at this Hotel. The rooms need updating. The did not feel or look clean. They rooms and hallways smell like cigarettes. The pool was disgusting. The staff was pleasant and helpful.

  • 3
    « Staff friendly »

    We were only here one night. The staff was very nice and professional. Our room was clean for the most part. There was a trash can left un-emptied from the previous guests however. And the door on the Refrigerator would not close. You can hear a lot of noise from the hallway thru the doors too. I would only give it a 3Star. Breakfast was the typical continental food. Not bad overall.

    « Friendly and Clean »

    Spent a week at this hotel and was pleased with the room and the staff. When we checked in, the attendant made sure we were comfortable. The provided breakfast was good for the price you pay to stay here. The only thing I would warn a future customer is the enterance/exit of the hotel. During rush hour, it is difficult to get in and out of the hotel parking lot. I would recommend this hotel, for sure!

    « A Plus at Best Western »

    This was my first stay at this Best Western Plus and I was very pleased with the overall stay and most importantly the comfort of the room. I'll be returning to this location when I travel to Charlotte area. The staff was very nice at check-in and check-out. Thank you.

    « Staff Very Professional »

    Thye staff were professional in every way and also friendly and helpful. The hotel itself was old inside and didn't seem to come up to a :Plus" level in my opinion. The pool was very small with little space to sit around. Furniture was old in room.

    « Clean and quiet »

    The hotel is recently renovated, the check in staff very pleasant and helpful. The hotel is on the small size but efficient. Very quiet. We were traveling with a pet and it worked out well, not a lot of area to walk the dog, but there was a small grassy area out back. Breakfast options were more than other places we have stayed. Very clean in all aspects. We will add this to our list of places that we are comfortable to stay at.

    « Very Nice!! »

    Stayed one night on way to Florida. The hotel is modern, clean and they have very comfortable beds. There was a microwave and fridge in our room. Check in was a breeze and everyone was very helpful. We were very happy with our stay and breakfast the next morning was great too.

    « Fantastic! »

    Great price! Great staff! Room very nice! Great night sleep! Everything was outstanding including price! Great continental breakfast! Outdoor pool, fitness room, refrigerators and microwaves in room. Highly suggest.

    « Two visits so far this year with one to go. »

    The first trip this year in January was just to get away and go to Concord Mills AKA Bass Pro Shops. The second trip was for business running a bass tournament on Lake Norman. My next visit in June is to also run a bass tournament on Lake Norman. Even though this hotel is a 25 minute drive to the launch ramps on Norman we keep coming back here. The reason is this is a great property. It's pet friendly and the rooms have just been upgraded. It's right off the interstate but not close enough to deal with traffic noise. The staff have always been great, the breakfast is good and the rooms having been upgraded are great. There is nothing about this property I do not like. If you are in the area you could do a lot worse than staying at this Best Western.

    « Stop over near Charlotte, NC »

    This recently renovated BW is worth a visit. The room we stayed in was really beautiful and very well furnished. We wish we could have stayed longer but out travel plans would not allow it. If we are ever in this area again we will be sure to come back. The outdoor pool looked very inviting. The young lady who checked us in and the young man who checked us out were very kind, considerate and professional. You should be proud of your staff. Our only critique is that the breakfast room is quite small and tables spill out into the lobby area, which is okay really...not everyone eats at the same time anyway.

    « Travel w pet »

    Friendly service, large / clean / quiet room with comfortable beds and pull out sofa. Room had a knee wall between beds and sleeper sofa. Standard breakfast in busy lobby. Travel with pet was accommodated. Ample area for walking medium/ large dog. Overall value was above average.

  • 5
    « Great place to stay near Charlotte NC »

    Rooms were updated, lobby sleek and modern, staff very friendly. Good Best Western breakfast. The fitness center was small but had most of the equipment you might use while traveling. Nice outdoor pool.Hotel is located right off Route 77 and lots of eating places are nearby.

    « Good Value »

    Have had good luck at Best Western locations, this was no exception. Comfortable room, good amenities. Bed and linens are good quality and comfortable. Check in smooth, decent hot breakfast, and a convenient location for our needs. When back in the Huntersville area, I will be sure to stay here. The only negative aspect I can think of, is if you are pulling a trailer or have a huge vehicle, the parking lot is not very large. We managed ok with a large cargo van, but glad I wasn't hauling.

    « Soccer Tournament »

    We stayed here one night for a soccer tournament. The hotel is clean and the beds are very comfortable. The staff is excellent! When I checked in the attendant was super nice. The breakfast attendant Deana was so friendly. She was really working hard to keep the area stocked and clean (and it was a very busy morning) all the while with a smile on her face and sincere kind words to everyone. I would definitely stay here again.

    « Best Western Makes You Feel At Home »

    Extremely friendly and personable staff make you feel right at home. Rooms are clean and comfortable. Exactly what you expect in a top rated hotel. But the difference with our stay was the friendliness of the staff, everyone trying to make our family part of their family.

    « One night stay »

    We stayed one night on our drive back home from Florida. We had 2 queen beds, a fridge, microwave and TV. Was perfect for a pit stop. It also has a pool and fitness room. Was very clean and people were very polite. Our check in girl at 9pm was Kati, she was really cool, and our breakfast lady Deana was really cool and our check out lady Jessie was friendly and cool as well. Overall very good stay. We would most definitely stay again!!

    « Another Great Stay At This Best Western »

    This was our 3rd stay at this Best Western and we just love it here. The hotel staff was VERY Friendly and Helpful. Deana the lady that works Breakfast was the Best and did an Outstanding Job keeping everything moving and everyone happy. The rooms are always clean and quiet. Will stay there again next year when we pass through. Top Notch

    « Will not be disappointed. »

    Everyone was friendly and helpful. The beds were very comfortable. The breakfast was very filling. The room was very clean. This hotel was easy to find. Right off the interstate highway. You will not be disappointed.

    « Will definitely stop here again »

    Booked a king suite room here as a stopover on our way final destination. Check in and out was easy (can't remember the young lady's name, but she was very friendly and efficient -- made us feel welcome). The room was beautiful and spotlessly clean. The bed was super comfortable and TV reception great. They have a lovely outdoor pool area (not yet open for the season), a small but adequate fitness room and business area. The staff went out of their way to be accommodating. The night we stayed the facility was at 100% capacity as there was a drag race, a Jimmy Buffet concert, and a youth soccer tournament in the area. Even with all the children the hotel was extremely quiet. The free breakfast was very good. It included eggs, sausage, biscuits and gravy, assorted fruits and cereal and waffles, juices and pastries. As the hotel was at capacity, it was a very busy area and Deana did a phenomenal job of keeping up with supply and demand issues. We will definitely plan on staying here again. And if you are staying here, we highly recommend going into quaint downtown Huntersville and dining at Cafe 100. See separate review.


    A very nice Best Western property with jovial people at the desk. The room was clean, well equipped, and quiet. There is something about Best Western beds. I just seem to sleep better. Across the Interstate is a large shopping area with stores, restaurants and even a liquor store (not that I was interested mind you.)

    « Fine, convenient location »

    We were in town for the Highland games so the location was convenient. Hotel was fine, breakfast was the same as usual altho they only had one kind of cereal. Great folks at the front desk. Would stay again.

  • 2
    « Last Minute stay »

    We had a last minute stay at this hotel because of a death in the family. Upon our arrival at 9 pm check in was kind of scary. Two big pitbulls were in the lobby with its owner and another dog with a couple who had arrived at the same time as us. They were all hanging out in the lobby. One of the pitbulls made me very nervous so I avoided eye contact. It took us about 10 minutes to get our room which was okay. Room was clean and comfortable. Bed was comfortable. Then we noticed the faucet was not attached to the sink cabinet and that the water pressure was very low. We decided to call the front desk but when we tried to lift the phone it was stuck to the cradle. We forced it apart and realized that someone had spilled something sticky on it . We cleaned it up with a wet wash clothe and called front desk so we could change our room. She told us the only rooms she had available was on the 1st floor where dogs stayed with their owners. I have allergies which I mentioned and was told there was nothing else available. I asked if she could call a repairman to fix the problem and she said it was too late. When I asked to file a complaint with the manager I was told since we ordered the room through Expedia we would have to take it up with them. I am on oxygen and it was very hard for me to get on my hands and knees by the bathtub to wash my face and brush my teeth. Before we went to sleep my husband went out to the car to get something. While trying to get to the exit door, the woman with the 2 pitbulls was at the computer and not paying attention to her animals which were blocking access to the door. He asked her to please move the dogs so he could proceed and she did. On the way back to the room he had to tell her again to move the animals. Twice he did this and twice he had to ask. Maybe this hotel has no rules for dogs. The breakfast was fine. My husband went to the front desk to remind them of the problem so the next persons staying would not have to deal with the problem. They did not even wait for us to leave at 11 am. At 9 am they sent a repair man while we were trying to get ready to leave and they seemed annoyed that we were still in the room.

    « Needs some work »

    I am attending the Highland games here in town for the weekend. Our shower did not drain (I was up to my ankles before I was done) and our sink drain cover did not open meaning the sink drained slowly. Our floor smelled fine but the first floor smelled of animal urine. In general, it's a 2 star hotel with some maintenance needs.

    « April 5, 2016 11:32 am »

    This hotel was VERY clean; from the front entrance to the lobby and the rooms. The bahroom was well maintained and large. The Staff was very friendly and courteous. The woman taking care of the continental breakfast was very efficient, friendly and helpful. The continental breakfast was better than we've had at some restaurants.

    « Best western plus huntersville NC »

    Actually a very nice motel. The front desk guest representative (kati) was honestly the nicest most helpful rep that I've ever delt with in the whole 6 years that I've been working on the road! I would highly suggest this motel to anyone! Idc if she makes 40 dollars an hour this girl deserves a raise!

    « Clean classy comfortable. »

    The hotel was very clean and comfortable. The room was very nice and the bed was new feeling and good. There was a nice excessive room and I would say this is on the higher class side for this area. The only problem was my dunk had little water but I was only there overnight so it did not become a problem.

    « Great stay »

    Very clean and friendly. I can not say enough about how friendly and helpful the staff here were. Both on the phone making the reservation and when we arrived. the next morning the lady working the breakfast could not do enough to make sure we were happy.

    « Overnight Stay »

    We stayed at this hotel overnight while on our travels further south. The room was spacious and clean and the bed was VERY comfortable. The hotel offers a hot breakfast in the morning and the attendant for the breakfast room was very friendly and helpful. My only true complaint was that you could hear all the noise from the hallway - people talking, doors slamming, etc. When you were trying to sleep, that was disruptive. Also, the countertop area at the sink was very small. There wasn't much room for our two sets of toiletries. Since we were just there one night, it really wasn't that much of an issue, but if you were staying for several days or a week, it might get a little inconvenient. I wouldn't let either of these issues stop me from staying there again, though.

    « Not clean! »

    I first stayed at this hotel in January 2016. They are under renovation and this caused a lot of issues with the convenience of the stay. I filled out the survey and got an email apology so I decided we could give it another try when in town in March 2016. It had gotten worse and had nothing to do with the renovations. The tile floor in our bath and vanity area was absolutely dirty. I wiped it up with a towel and took it to the front desk to show them. The thermostat in the room wasn't connected to anything. The wires were hanging under the actual heat and AC wall unit. When we went to breakfast there are only a few tables and half of them were dirty and they were out of eggs with no attendant in sight. We took our breakfast back to our room. I again filled out the survey sent by Best Western. But I knew instantly they didn't really care about the condition of the hotel when I received the very same email response for the problems we had. It is a canned email sent to all apparently. I responded to the email with this information and never heard back from anyone. I would not recommend this hotel.

    « Beyond the Call of Duty »

    We were visiting the area researching a family tree and choose this as our place to stay. The room was cheaper than others in the area. We got our moneys worth. The rooms were clean, the staff very friendly and helpful. Our breakfast was very good and they gave my sister milk in the evening both nights because of a medical problem she was having. The only problem we had was when the garbage truck came early one morning.

    « Clean and friendly »

    I will return for sure. The staff here are the hotels biggest asset. Cleanliness was next. Easy access location superb rooms. The breakfast is the usual mediocre but it was available early clean and very friendly staff. I can not express enough how nice the staff here were.

  • 5
    « When Staying in Charlotte Consider Huntersville »

    When in transit or Charlotte Consider Huntersville. Close if your heading up to 81 via 77 and the quality is great. We took chances in the past and got burned. So book in advance and save money and enjoy the dtay.

    « Stay somewhere else »

    Had I not arrived at 1am I would have found a new hotel. First room they gave smelled like paint and a part of the ceiling had fallen on the floor. Next room was better except the toilet wouldn't flush and water barely came out of the sink faucet. Then in the morning, when I took a shower, the room flooded! I'm not kidding. At least a quarter inch of water in the bathroom and foyer area which then seeped into the bedroom carpet and hallway. I was able to use the adjacent room to finish getting ready but that room had water, too. The coffee was dreadful. Will never ever stay there again and neither should you.

    « OK for one night »

    I've stayed in Best Westerns MUCH nicer than this one, but it did the job for a one night stay, the beds were comfortable. You can tell they are trying to make improvements around the hotel, however, my toilet seat was broken, the ice machine on my floor was out of order, the thermostat button to turn the air down was broken, the shower didn't drain properly and the screen of the window was totally bent out of shape. The staff was nice.

    « Best Western Plus is a Plus »

    The staff is really friendly, warm and helpful. The place is clean, well maintained, and is well priced for the quality. Trying to find some negatives to write about is difficult. It isn't a top of the line hotel but it is a Best Western Plus. If you are familiar with the Best Western chain, it is what you have come to expect. Service, Value, a good night's sleep, moderately priced. We stayed there on our journey from New York to Florida.

    « Great stay »

    Very clean and newly updated, very pleasantly surprised. Will stay here again. Do not hesitate to book here, conveniently located to I-77 and easy driving distance to restaurants. Allow animals for very reasonable fee.Our little dog travels with us.

    « Better than expected »

    Chose this hotel as a last minute decision coming back from a 9 hour drive from Orlando. Traffic was terrible in charlotte so we stayed overnight. This hotel is receiving some renovations so there is equipment around the lobby but nothing really in the way. Friendly, welcoming staff upon arrival. We booked a king suite. The room was massive. Way more than we expected. Nice two window view. Seems like new carpet, very clean area. Nice comfortable bed. Controllable heat and air system. Fair shower, needs a different type of shower head that doesn't spray the water out as far. The breakfast was your standard hotel breakfast with fresh fruit, waffle maker, breads and muffins, and yogurt. Tasty, fresh coffee. This is right outside of the northlake area so lots of restaurant and shopping options about 5 miles away. Would definitely consider staying in this hotel again as the area is less congested than Charlotte and the hotel was exceptional, especially for the pricing.

    « Clean, good location »

    Convenient location just north of Charlotte. Very friendly staff at front desk. Room was clean and well-appointed for a moderately priced hotel. Breakfast was offered as well although I did not partake. The hotel was under construction around the lobby area but there was no noise during the night.

    « Comfy beds, great location »

    The staff was friendly, cozy rooms, perfect location at a great value! We will definitely be back when we make it back to Charlotte!! We especially found the accessibility to be wonderful for lake time, heading down into the city, up to Asheville, or winery hoping!!

    « Best Western »

    Since about 5 years ago, we have and will only stay at Best Western Hotels.....They are the best....Their locations are easy to find, the help is extremely friendly.....Rooms and extremely clean and good size.

    « Will be MUCH better when construction is finished! »

    This hotel is under construction, which was more than a little disruptive. There was construction (drilling, hammering, etc) starting at 7:30 am on Saturday morning, across the hall and above us and we could hear ALL of it. The walls were paper thin - we could hear people just walking down the halls, not talking or anything. Rooms need to be better insulated from sound, even without the construction going on. Wish there was another comforter or blanket in the room. Katie at the front desk was nice upon check-in and the hotel is going to look great once construction is done (white stacked stone behind the front desk was beautiful, so they are putting money into the place), but wait until it's over before you stay here.

  • 3
    « One night business »

    Just looking for a clean quiet place to stay with good TV. Best Western was OK. Under construction, remodeling rooms and lobby. It was OK but $90 was too high for what I got. Location was good. Room was OK.

    « Great Place »

    After a long day of driving with horrendous traffic and bad weather, tornado watches in effect the clerk at the front desk was fantastic. Quick easy check in, gave us a ground floor room close to an exit door to walk the dog. The room was clean, comfortable and good value. There was a fee for the dog, I am not sure the $10.00 fee was worth it as we are responsible pet owners but there are many who are not.

    « Comfortable and wonderful!! »

    Let me start off by saying, the staff here is out of this world! The staff will do any and everything they possibly can to ensure your stay is everything and more to you as a guest. While I stayed here, the front desk clerk Jessica was so busy, dealing with breakfast and complaints from a guest about the construction noice. (They are remodeling and it looks amazing!) She was so professional and didnt crack one bit. I commend her for handling everything so well!! The room was absolutly fantastic. Bed was supoer comfortable and the room itself is so modern and up to date. I will DEFINITLY be back!! You, Best Western, have gained a life time guest!!!

    « comfortable and clean for a one night stay. »

    We stopped here on our way through to Florida. The price was right and the room was clean and comfortable. The hotel is under renovation but the clerk told us the rooms have all been redone. Well....Our bathroom was too small to change your mind in. There were cracks in the wall, chips in the tub, and the hot and cold water were backwards. The sink sprayed sideways. I tried to make coffee but the coffee maker didn't work right - the coffee ran down the side (and luckily into the sink). The internet was not strong, but it worked. Probably won't stay here again. Staff was great.

    « One night stay »

    Average hotel with decent sized room. Bathroom was, however, very small. Bed was firm and not very comfortable. Breakfast was standard with not a lot of variety to choose from or mention. Overall experience was average.

    « filthy rooms »

    The first room we were given had dog poop in the corner. I went to the desk clerk and told her(she was really nice) and she moved us to another room. The floor was filthy. I took a damp paper towel and picked up a lot of dirt and I went back to show the desk clerk and she offered to move us to the spa room. I went and looked at it and the floor was dirty so we just stayed were we where. The desk clerk took $50 off my bill but it still cost $97. The dead bolt didn't work , faucet in the tub did not work, toilet seat loose, need I say more about room 107. Don't stay here!!!

    « Best Westen in Huntersville NC »

    If you want a great place to stay, this is it. All the staff were great! They were both extra friendly and helpful. And the room was most comfortable. After a full day at Bass Pro and the Mall it was worth the few extra miles to stay here.

    « Good but old »

    The hotel was clean staff was pleasant, but the rooms were a bit old fashioned. Very small bathrooms with sink outside bathroom. Room was clean and décor was fine. Breakfast was run of the mill, nothing special.

    « Not great for pets »

    We chose this motel because it was "pet friendly." The hotel itself was okay, though a little pricey. Location was excellent for our needs. Room was spacious, though the bathroom was VERY cramped and the wall above the shower was black and peeling. The bed was very comfortable, the breakfast was what you'd expect (nothing great, but okay), and the staff was friendly. There did seem to be some renovation going on, so the hallways were not the cleanest. My main problem was that for a motel to charge $20 as a pet fee--which is high to start with--and then not provide a dog walk or a dog pick-up station--means that we will not be coming back.

    « Good! »

    No complaints except for entrance driveway. Our vehicle scraped every time. I also thought it was a little overpriced, but all the hotels in that area were high. Overall, pretty good. Had to type 200 characters, so, the internet connection was slow.

  • 5
    « This place is amazing! »

    We were here for the Charlotte race! The room was wonderful, bed comfortable and all the amenities we needed! Aaron at the front desk was always cheerful and most helpful and all times! I would give the hotel a 5 star rating.....Clean, comfortable, and a great location!!!!!

    « Comfort in Huntersville »

    Wonderful hotel. Great bed and pillows. Friendly staff and decent food. I had no problems with anything, except a light that flickered a bit even though it was shut off, but I forgot to report it so can't blame anyone for that but myself.

    « Just wanted a good nights sleep. »

    I am the easiest person to please and don't ask for much. This hotel needs a lot of help. The front desk girl was super pleasant but when I checked in there were no towels in my room. I got a few many hours later at to which point I was ready to sleep and didn't feel like showering. The doors to the rooms are super noisy and loud. They need to be updated. The carpet was so dirty that the little bit I actually walked on them with my socks on, my socks turned black. The hotel got full and people were noisy, talking, walking on the second floor and doors closing loudly because they need updating. I didn't get much sleep at all and had a full day of driving the next day. I hate to complain but I didn't enjoy my stay at all. Again, the girl at the front desk was awesome and she did what she could to make the customers feel welcome but most rooms had no towels at 4p.m.. Non working appliances as well. The owner needs to take out all carpet and put flooring down. I love the fact they allow dogs but the carpets were nasty. My dog was with me, SHe is a very quiet and good dog. She didn't even sleep well and she was beyond exhausted?Sorry. Clean the place up, update the hotel and it might be more welcoming. I paid way too much money for a lousy nights sleep.

    « Great place to stay »

    We have booked this hotel for three years now, when we come into town for the Nascar race. I will return again next year. When coming to the area for another reason, I would come here. The people are great. Very friendly, very helpful, just very nice. Deana, in the breakfast area, was phenomenal !! She went to everyone to ask how things were, she kept everything stocked, and asked everyone how they were and how breakfast was. She remembered you from day to day and asked about your day and the events. There was one particular guest with some special needs. She made time to spend with him and was so kind and helpful! Yes, I would recommend staying here !

    « Good location, close to I-77 & I-85 and shopping »

    Very clean, pleasant/helpful staff excellent breakfast.. Easy on-off interstate, close to shopping and entertainment, sporting events, NASCAR racing and shop tours. Downtown dinning and social activities are plentiful too.

    « Great Personnel and near everything! »

    If you find out that you are near a barking dog, don't do what I did (nothing), make sure you call the front desk to complain immediately. I lost a lot of sleep over a barking dog. The front desk is very knowledgeable about where to go to eat, etc., use them! Also, they are wonderful for getting you at getting you your best rewards so listen to them. Very clean hotel, very nice rooms, very comfortable. You'll enjoy your stay!

    « Staff nice and looks nice....that's where it ends! »

    I did a lot of searching within the Charlotte area between the NASCAR Hall of Fame and the speedway and this was a happy medium. Easy on and easy off the highway. The staff was very nice, always hello..good morning...have a nice are you. AND... It looks very nice. That's where it ends... The hotel is situated is a large hill and depending on what type of vehicle you drive, you WILL bottom out. You can see MANY gouges on the roadway from this happening. Our room looked very nice but there were cob webs on the ceiling and the remote control was nasty. I needed to wipe it off before use. Thank goodness I told my daughter before hand NOT to take her bathing suit (she's 8) because we wouldn't have time to swim. There was NO WATER IN THE POOL. Don't advertise a pool if it can't be used. Then there's the breakfast....nothing better than microwaved eggs (cold), sausage (cold) and bacon (cold rubber), not to mention the waffle mix being watered down. I did mention this to the lady who said...I know why, it needed stirred. Wouldn't you do that before you put your product out???? When I booked I looked for breakfast and unfortunately the next day we ate at the nearest Waffle House. The ONLY thing good was the fruit! We have stayed at other Best Westerns and had a good experience. Would I stay at this one....Probably NOT!

    « Come as a guest, Leave like your leaving family. »

    The Customer Service at this hotel is the best. I have been vacationing to different locations not to far away from home but just to use my vacation so that I do not loose it. I stayed here because I was tired of driving and getting sleepy and now I want to move to area. And we ended up staying an extra night to enjoy some of the activities going on in the area. Everyone I came in contact with was so friendly and down to earth. The rooms are beautiful and very clean.

    « Comfortable bed »

    This hotel was nice and very quiet I got the rest I needed. I used my reward points and it was worth 16000 points. I had not got any sleep the night before so I decided to try this hotel to see if I could get some sleep and I did. I will stay again in the future.

    « Great Weekend »

    Wife and I enjoyed the pool and free breakfast. Met the manager..very nice lady. Our room was very clean. Hotel apparently was getting new mattresses. Sleep was great. I would highly recommend hotel. Kevin

  • 5
    « "WOW" »

    Great stay. We stayed before and so many changes. We got to sleep on a new mattress and room was clean Uses the pool and loved it. Probably last time we will get to use a pool this year. Breakfast was great. Management talked with us. Made us feel like they really wanted our business. If in Huntersville NC stay here. Our day got off to a great start. Thank you Best Western. Stevi

    « Business trip »

    Good clean room. Very professional staff. Easy r To find right off the highway. Breakfast was very good and plentiful until the two soccer teams came--food went too fast and not replaced for other guests.


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·Da: Interstate 77 direzione sud. Prendi l'uscita 23. Vai a sinistra. Attraversa il ponte e svolta a destra in Statesville Road, il BEST WESTERN PLUS Huntersville Inn & Suites Near Lake Norman è sulla sinistra. ·Da: Interstate 77 direzione nord. Prendi l'uscita 23. Vai a destra. Svolta a destra in Statesville Road, il BEST WESTERN PLUS Huntersville Inn & Suites Near Lake Norman è sulla sinistra. ·Da: Interstate 85. Immettiti sull'Interstate 77 direzione nord verso Statesville. Prendi l'uscita 23. Vai a destra. Svolta a destra su Statesville Road, troverai il BEST WESTERN PLUS Huntersville Inn & Suites Near Lake Norman sulla sinistra. ·Da: Interstate 85 direzione sud. Prendi l'uscita 55, svol...

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