Best Western Hotel Ocean Breeze Inn, Hilton Head Island

My business partners and I along with our pets had to make last minute plans to leave SW Florida even before the storm was turning into a monster. We left town on the 24th and stayed a couple nights in Savannah. We then decided we needed larger rooms when we saw what was coming and found the Ocean Breeze at Hilton Head. I could not drive long distances so the staff at this hotel were great and gave us 2 nice rooms with balcony and kitchenette accommodations. During this frightening and uncertain week everyone was calm and kept us updated. I was able to check out early after I learned my home was saved and had power. My friends had to stay a few more days. I would come back and stay here if I ever get to SC again. What a great hotel and friendly town!

I had numerous issues with this hotel! First, when I arrived the front desk attendant was busy eating her dinner and didn't even say hello and I could barely understand her when she did speak. My room was ok, but I had to ask for toiletries and some of the furniture was chipped up, etc. There was no 'hot' breakfast available one morning. Several times I heard some pounding noises which I think were some renovations but I'm not sure. Then when checking out I was told about an additional charge of $149.37 which was a total mistake. They need to find people who have BETTER CUSTOMER SERVICE SKILLS TO WORK AT FRONT DESK!

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to give us your feedback about your stay here at the Best Western Ocean Breeze Inn. On behalf of the hotel I want to apologize that your experience here was not able to meet your expectations. We will use your feedback to help improve our hotel to make it a pleasant experience for our future guest.

We stayed for 18 nights and payed extra to stay in a room with a kitchenette. The room was as listed, however the kitchenette, comprised of a microwave, fridge and coffee maker. The hob was sealed over, there was no kettle, toaster, cutlery or crockery. The cleanliness of the room was poor and we had to complain twice. The TV did not work for 2 days. On a positive note the hotel is ideally located near the beach, shops, amenities and in a very quiet location. The breakfast selection was good, with both a range of hot and cold food. Some staff could be more friendlier. Overall it was like staying in a average motel at hotel prices.

This is a great place to stay on the island. The staff is very attentive, the room is clean and comfortable, and there is a balcony to sit on that has a.nice pool and garden view, The hotel is a bit older, but it is well maintained, well managed, and well staffed with helpful friendly people. The breakfast selection is fantastic—-make sure to try the coffee cake when you go! The beach is an easy walk of about 20 minutes. We will be back.

Absolute the worst experience me & my husband have encountered!!! We had 4 night stay at this property for our honeymoon!just got married on the 31st of aug reservation was for sep1. I'm the type of person I always call & confirm certain things. Needles to say I'm also an best western top employee in a different state. After confirming that this location accepts travel cards & to not charge my card because I had 450.00$ in travel cards. Hotel agreed to make that Exception with me being an employee. We arrive to check in the clerk a Jamaican lady had notes about everything! She for some reason had to call her manager, & boy ohh boy what disgusting language so call manger Lisa Geiger had with me on the phone at the front desk. This lady yelled & screamed at me the whole time on the phone calling me a liar about everything I said! I was absolutely distraught with what was transpiring. Lisa Geiger refused to check me & my husband in because she wanted to charge my card for my entire stay after verifying to waive that Prior to my arrival With a different employee. Both my husband and I never ever felt so low and disgusted with Lisa behavior her language calling me a liar saying that I'm not an employee. As me being an employee myself I would like something higher to be done about this situation that me and my husband encountered and I hope that nobody else will go through what I went through! I could say I don't even see how that lady is a manager I don't even see how she is even an employee for best western! Needless to say she tried to Ruin our honeymoon After canceling our reservation screaming yelling at me over the phone after driving eight hours! We thankfully found another hotel! Lisa Geiger needs to be fired!

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Dear Jennifer Summers, As we explained to you at check in our hotel policy is we require a credit card for authorization for your stay. You refused to provide credit card therefore we were unable to accommodate your stay. This was also explained to you by Best Western Corporate customer care. Credit card authorization is required for all check in. At no time did myself or my staff yell, scream or disrespect you. I do hope you enjoyed your time on Hilton Head Island, SC. Unfortunately due to your inability to provide credit card we were unable to check you into our property. Best wishes to you and your new husband on a blissful future. Lisa M. Geiger General Manager

Hotel was clean but a bit of a walk to beach. Convenient location for shopping and restaurants. Disappointed in breakfast (no hot breakfast - eggs, etc) Maid service not the best. Had to request supplies from front desk

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Dear William, Thank you for taking time to review our property. Unfortunately due to nationwide staffing shortages we are unable somedays to offer full breakfast and limited housekeeping.

Our first time in Hilton Head and will definitely be back and would stay here again for sure. This hotel was so clean. Our room was immaculate!! Sheets and comforter smelled fresh and clean. The staff is extremely helpful and friendly. Hotel is in a great location!! Highly recommended Best Western Ocean breeze inn

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for choosing to stay with us and for taking the time to post a review. We are pleased to have exceeded your expectations. Thank you once again for your feedback. It was our pleasure accommodating you, and we hope you will choose Best Western Ocean Breeze Inn whenever your travels bring you to our island.

I do recommend this hotel. They have an elevator. The views are of parking lot. Rooms are cool and clean. Uber is not very common on the Island. I would wait about 3-5 minutes for a driver to accept my request, and then between 30 minutes to 45 minutes for them to pick me up! Order ahead of time. Beach access: There are 3 beach access points I know of. There is a beach that is very near by. There are lifeguards and chair/umbrella rentals, but no other facilities. If you go "north" to Coligny Beach, it is about a 15minute - 20 minute walk. It is crowded, but has all the amenities. If you walk 10 minutes - 15 minutes "south" toward Marriott rental villas, Loggerhead Landing beach is less crowded than Coligny, has all the amenities (bath rooms, showers, food, and drink) too. Free Breakfast: They have gluten and dairy free choices!! They carry individual gluten free cereals in bowls, have almond milk in individual cartons, and fresh fruit. This is the first hotel breakfast that we could eat at!

LISA GEIGER, General Manager at Best Western Ocean Breeze Inn, responded to this review
Greetings from paradise! We loved having you here with us, and we couldn't be happier to see that the feeling was mutual! It sounds like you had a fabulous vacation. We look forward to welcome you back in future!

Can tell it was an older building but overall room was clean. We weren't in the room much anyways. Could use more hooks and/or hangers especially being in a beach town. Was less then 10min to walk to the main beach area. Would recommend if looking for a cheaper place near the beach!

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for the feedback. Please know this has gone to management so we can further improve our property.

Thank you Lisa for being a lifesaver and helping our lil getaway get off to a good start!! We arrived early, due to our lil doggy, Molly not cooperating in public. I believe she was exhausted like us and just needed rest asap! Lisa said she would do her best to get us a room as soon as she could and thank God she did! We checked in at 11:00 instead of 3:00. I also would like to thank Chris for treating us so special, and making sure Molly had water! Y'all really went over and beyond! Every single staff member that we came across was nothing but the very BEST!! Oh, and our room was absolutely beautiful & spotless!! Thank you again ❤

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
AmySue1956, Thank you for choosing to stay with us and for taking the time to post a review. We are pleased to have exceeded your expectations! We hope to see you again next visit to beautiful Hilton Head Island, SC.

Thank you Lisa and team for the amazing service. We had a great stay and will definitley be back. The room was clean and comfortable with an amazing location close to the beach and restaurants. The complimentary breakfast was fantastic. Can't wait to come back.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
The pleasure was ours! It's wonderful to know that you enjoyed relaxing time on beaches and enjoyed Hilton Heads yummy restaurants. We appreciate you sharing your highlights. We look forward to welcome you back to enjoy more of Hilton Head Island!

We had a GREAT experience! Clean room, cold a/c, clean pool area with clean pool!! Really nice selection of hot and cold breakfast items. Lisa and Amelia went over and beyond to care of everyone. Caring,polite,helpful!,All the staff were so accommodating. Also a quiet,relaxed stay. Definitely 5 stars,we would highly recommend, and will be back! A wonderful vacation!

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to leave a wonderful review about your experience at Best Western Ocean Breeze Inn! We're delighted to hear that you enjoyed your time here! Please come visit us again soon!

A little difficult to find but tucked away next to some condos. Nice street appeal, had no problem with the staff and even talked to the owner. Access via open balcony, 2 queen beds and nicely decorated. Modern glass entrance shower. Clean. Really liked this place. No hot breakfast and typical wrapped high sugar and carb snacks for breakfast. I did walk to the beach but there is a free parking lot right in front of the beach entrance 2 minute drive from hotel. No towels for the pool or beach provided and cautioned not to use our bath towels.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for choosing Best Western Ocean Breeze Inn. It is a pleasure to read that we exceeded your expectations and that you particularly enjoyed our enhanced hospitality, clean guest rooms, modern glass walk in showers and close proximity to beach access . We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.

After being in room for four days The GM outside smoking a cigarette refused to clean room for a forth day. Said she didn't care if I called cooperate office “They never do anything “. I called she was right they did nothing. Stay away!!!!!

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
We value guest feedback, and we're sorry to learn that your most recent stay fell short of your expectations and our own high service standards. Please be advised we do offer daily housekeeping services. Staff available at front desk 24 hours a day to assist guest in scheduling housekeeping services/request.

So many things made our stay enjoyable. Pet Friendly, close to beach, close to restaurants, golf, great walking/bike paths. The staff was extremely helpful. Rooms were very clean. Clean pool. Patio by pool was kept very clean.

LISA GEIGER, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to leave a wonderful review about your experience at Best Western Ocean Breeze! We're delighted to hear that you enjoyed your time here! Please come visit us again soon!

The hotel is pretty decent but the rudeness from the manager is ridiculous! I would NEVER spend another $ here. She's very unprofessional and gets really nasty with you if you ask a question. She also charges your card for unauthorized expenses! Her name is Lisa

Nice to find a pet friendly place. Good location, and very quiet. Large closet. Breakfast is included in price. There are a very large number of restaurants in the area, all of them quite good! The Whole island seems to be very pet and bike friendly.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for choosing to stay with us and for taking the time to post a review. We are pleased to have exceeded your expectations. We are thrilled you and your pet enjoyed stay. Please visit us next trip to Hilton Head Island.

The property is very nice, in the back of the main area of the town. The amenities were very good. The customer service on the other hand was appalling. they made all arrivals to the property wait till 4 pm, Seems very late. There is a sign next to the desk stating check in is at 3 pm, I pointed that out, was told it was incorrect. I arrived at 1230, was told to come back at 4 and quickly dismissed. I went to explore. Came back to get my bike, biking on the island is wonderful. The one woman from the desk was walking around and said I could sit by the pool. It was the only nicety I saw , Her name was Sherri, she also checked me out. The other woman left after I came back for my bike ride, she was the manager!!! I came back at 3:52 pm and noticed several people milling about and seated. I went up to the desk to check in and a hand was shoved up to the desk with 4 finger and a aggressive FOUR OCLOCK!! I went to sit down and a couple seated said,"Did you enjoy that , they were very upset as well, then another young man came over to agree that we have never ,ever been treated so poorly. We all queued up like cattle and they check at least 10 of us in. The End!! I will never go back to this property, there are many, many other better places to stay on the island!!1

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Paul, We. like the rest of country, are experiencing severe staffing shortages. Especially in our housekeeping department. We have a 4PM check in time clearly stated on our web site. We have ordered my signage for our lobby however signs are delayed shipping. We apologize if you felt we were rude however we are struggling and doing best we can under these difficult times Lisa M. Geiger General Manager

I wish I could give LISA a minus one. It's unfortunate that this woman is still operating with how she acts towards customers. My family reunion was looking for a hotel to have a reunion in Aug. She spoke with a family member for at different times concerning this hotel. I booked my room on March 24 for Aug. 10th. I was checking my bank account tonight and found out Lisa had charged my card $50 for an administration fee cause she was mad that we decided on a different hotel. Mind you we had not signed anything what so ever and did not obviously have any confirmation numbers.LISA was mad that that I cancelled and decided on her own to charge my account. Trying to flip it to a corporate account. I have so much documentation that not only will I be getting my money back, but I intend to make sure this does not happen to anyone else, BTW I had at least 3 months to cancel my reservations with no charges

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Mr Percy Cauldwell, You and Mr. Hull booked a large group reservation. Per my verbal agreement with Mr. Hull (party chairman) $50.00 administrative would be applied for all reservation if cancelled.

We stayed at Hilton Head two nights at the Best Western Ocean Breeze Inn. The room was nicely decorated and clean. The bathroom was very small. The breakfast was a typical hotel breakfast. The pool had lots of seating and patio tables were nearby. The location was wonderful, if you like to walk. We walked approximately five minutes to the beach. The first time we went to the beach it was a little confusing where to get public beach access. You walk back to the main road (Forest Beach Dr.), turn left; walk until you see a walkway to go across the street to Sea Side Villa. You will then see the walkway to the beach. We walked to Coligny Square via the beach which took about 15-20 minutes. We enjoyed our stay at Best Western Ocean Breeze and hope to return in the future.

Perfectly located property in walking distance to a beach and great restaurants. The suite was very big and very comfortable.The bathrooms are well appointed and the soaking tub was dreamy. Service by all staff, especially GM Lisa who was so helpful on multiple days. We highly recommend this hotel!

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you, Ericka, for taking the time to leave a wonderful review about your experience at Best Western Ocean Breeze Inn! We're delighted to hear that you enjoyed your time here! Please come visit us again soon!

Hotel stay was very pleasant. Staff was amazing, as well as breakfast selection. Hotel could use updating but was clean. Great place to travel with a pet. It was our first night with our new pup and we were able to make her feel comfortable as well.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for being our guest at Best Western Ocean Breeze. We are pleased to know you had an amazing stay and that our associates left such a great impression. They work tirelessly to provide inspiring service, down to the smallest detail, and we will enjoy sharing your kind remarks with them. Thank you once more for choosing Best Western Ocean Breeze, and we look forward to welcoming you and your pup both back soon. Lisa M. Geiger General Manager

Had reservations here but didn't stay. Tried contacting them through emails and phone calls about our reservations multiply times prior to our stay. No one ever called or emailed us back. Poor communication. Atleast have the decency to communicate with people that book with you.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Angie, You booked via 3rd party(Booking.com) a no cancel no refund reservation. When you book via 3rd party we as the property have no control over your reservation. You will need to contact booking.com regarding your reservation as they have complete control over your reservation. I encourage you to contact booking.com to further discuss.

We booked online for a specific type of room using our points. Beware, hard to find the place. At check in we did not receive the right room and were told there was no such room with a kitchenette and sofa/chair and stool, only the computer desk and chair. They brought us another computer chair to watch TV from. Floor by the bed was sticky, room wasn't the cleanest. Had booked 2 nights but told them the first night that we were not staying. No refund of points and they wanted to charge an additional $30! Manager was not helpful or friendly.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you, Sturgeon7, for taking the time to provide feedback on your most recent stay. Please be mindful our property has suites that accommodate 2 rooms with separate living space with sofa and chair. You booked a standard room which does not include sofa and chair. At Best Western Ocean Breeze our goal is for every guest to have a positive and memorable experience and it seems like we may fallen short with your stay. We sincerely apologize that this was not the stay you expected at Best Western Ocean Breeze. We would love to host you again in the future to offer you a true Best Western experience.

I booked a stay at the Best Western in Hilton Head in the middle of January to attend a family funeral. I used the express check-in app and noted in the comments section that I wanted a room in a quiet area on a high floor. The front desk person handed me a key for a room on the second floor in the middle of their construction area which was very noisy. I asked her to move me to a different room but she was going to charge me more so I never moved. I had to put up with very very loud construction noise all day long. I don't understand why they wouldn't move me to another room considering the place was practically empty. I definitely will not return to a Best Western anytime soon

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you, cmonteFlorida, for taking the time to provide feedback on your most recent stay. At Best Western Ocean Breeze our goal is for every guest to have a positive and memorable experience and it seems like we may fallen short with your stay. We sincerely apologize that this was not the stay you expected at Best Western Ocean Breeze. We would love to host you again in the future to offer you a true Best Western experience.

My husband and I wanted to stay an extra 3 days in Hilton Head, but had to check out of our condo. We found Best Western Ocean Breeze. We had no reservations. We walked in the lobby and the woman working the front counter was wonderful and got us a room immediately. Made the process so easy. The room and property were very clean and nice. The bed was fantastic and very comfortable. Would definitely stay here again.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you, Jsingleton2874, for taking the time to leave a wonderful review about your recent experience at the Best Western Ocean Breeze! We're delighted that all of our associate's warm hospitality made your stay memorable. We can't wait to see you again!

A lot of miss communication and lie, they extended my stay without permission, and lied about it. They didn't clean the room, and didn't change the trash bags and didn't put new shampoo and soap and didn't replace towels after I extended my stay, and lied about it, 1st they said you may put a Do not disturb sign, then they said, we don't do it because you extended stay.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
n behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We are also struggling with severe staffing shortages. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Horrible!! I work for a BW and the GM at this particular property should NOT be in hospitality. Lisa is uncaring about her guests and/or their needs. Unfriendly staff at the FD made our trip terrible, they need to provide their employees more training and classes on how you should treat ppl in general. I will NOT recommend or return to this hotel EVER!!

LISA GEIGER, General Manager at Best Western Ocean Breeze Inn, responded to this review
Debra Tebbe, Thank you for taking the time to provide feedback on your most recent stay. At Best Western Ocean Breeze our goal is for every guest to have a positive and memorable experience and it seems like we may fallen short with your stay. We sincerely apologize that this was not the stay you expected at our hotel. We would love to host you again in the future to offer you a true Best Western Ocean Breeze experience. Lisa Geiger General Manager

My husband and I decided to take a quick overnight trip for some much needed R&R. We needed a hotel that would allow us to bring our dog and we always check Best Western 1st. The hotel location is a bit tricky to find at first but easy once you know where it is. It is located behind several other hotel/resorts and doesn't have much curb appeal. The lobby and breakfast were a pleasant surprise as they were much more pleasing. The rooms were nice and we liked the full showers. The beds were decent, not horrible but not super comfy. All and all we would be happy to return.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you, Mirandagirl2010, for taking the time to leave a wonderful review about your recent experience at Best Western Ocean Breeze! We're delighted that you had a wonderful visit/getaway. We can't wait to see you again!

Very nice staff. No complaints whatsoever about the staff. Hotel itself is under major renovation in many rooms. Wasn't warned by BW so we may have the option of staying elsewhere. Non smoking policy not enforced.Room next to us smoking in their room crept into ours as these were adjoining rooms. We checked out a day early due to this and noise.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Dear Patrick Sheehan, We apologize for the issues you experienced during your stay with us. Please be advised we are NOT under any major renovations. We were fully renovated less than 24 months ago and in process of touch up painting now while off in our off season/slow time. We do have a zero tolerance for adhering to our non smoking policy. I wish you would have advised me or my staff while you on property so I could have handled immediately.

Leadership starts at the top. At Best Western Ocean Breeze, Lisa, the General Manager sets a tone of disrespecting customers and using confrontation and escalation to address simple inquiries. Instead of providing any level of customer service, she instigated a conflict and was rude and disrespectful. I approached the front desk to inquire about the room since it did not look like the lovely website photos. I thought there must be a newer, renovated section of the hotel rather than the room where we were staying. Although she acknowledged my presence, she made me wait quite awhile while she typed an email. When I finally asked if I should return later, she continued typing for a few minutes before giving me her attention. She clearly did not want to listen to my observations of the room appearance, challenged my perspective and escalated to a nasty tone. She was unable and/or unwilling to advise me how to turn off the fan. Instead, she accused me that I would be responsible for ruining the hotel a/c system if I did not allow a maintenance man to inspect the a/c, which was working fine. (No staff member was wearing a mask and I did not want them in my room.) She threatened me that I should leave the property and that she was cancelling the rest of my reservation. I felt very uncomfortable when she felt compelled to tell me I was being videotaped. The Do Not Disturb sign we put on the door did not stop housekeeping from entering our room when we were out. Then, they completely removed the sign from our room. I did not feel safe or welcome in this hotel. I have travelled extensively around the world and in the US, for business and pleasure, and can confidently state that Best Western Ocean Breeze represents the worst hotel experience of my travels. Take a look at TripAdvisor reviews (I wish I had done so before booking). Many customer complaints followed by manager's hollow apologies lacking any corrective action or genuine concern. I'll expect a similarly empty response to my review. (As expected, she replied to another review by falsely claiming that my husband apologized for my "attacks" on her, which never occurred and my husband certainly did not apologize.) Shameful behavior for a manager!

LISA GEIGER, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to give us your feedback about your stay here at the Best Western Ocean Breeze Inn. On behalf of the hotel I want to apologize that your experience here was not able to meet your expectations. We will use your feedback to help improve our hotel to make it a pleasant experience for our future guest.

Do not waste your money. The general manager Lisa is rude and non welcoming. There was mold in the room that we took pictures and showed her when we were leaving! She could care less and was non apologetic. I will NEVER stay there again.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
We sincerely apologize for the cleanliness and maintenance issues you outlined and that our guestroom did not meet your expectations. Please know for future visits, our front desk is always available to help make you as comfortable as possible.

One of the the worst Hotel experiences that I have had in 64 years of life on this planet which includes hundreds of motel/Hotel stays around the country. We were greeted rudely upon arrival and the clerk became confrontational with my wife and then gave us only one key. The room smelled terrible and then we noticed mold below the sink, behind the toilet and in the shower which was falling apart and had very little water pressure. The rest of the room was adequate with a nice bed, TV and kitchen area. I took photos of the mold and problem areas. I was treated very rudely by Lisa, the General Manager, when I mentioned the mold and showed her the photos upon checkout . She became irate that I had the audacity to do that after we cancelled the second night 72 hours in advance which was allowed according to Best Western rules. Anyway, there was no chance we would have Stayed there a second night even if it was free. Lisa, the General Manager, has no people skills and would be better suited working as a prison guard at a Super Max institution. She tried to explain that the Hotel was under renovation and I then commented “ why did you not put us in a renovated room instead of this health hazard, don't you inspect and clean your rooms ? That really set her off and she became extremely rude. Oh well, now to notify Best Western corporate and the county health department

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for choosing our hotel and for your comments. We sincerely apologize for the cleanliness and maintenance issues you outlined and that our guestroom did not meet your expectations. Please know for future visits, our front desk is always available to help make you as comfortable as possible.

Nice room, balcony and quiet, and beds were comfortable. The room was hot even with the ac on, but hey, you are in the hot humid south so that is to be expected It is Not a short walk to beach, but decent price for the location. No breakfast due to covid, but coffee in room wasn't bad.

We checked into room 106 for one night… OMG it was horrible. We should have known when we saw the dirty dimly lite entrance to the room. The door was rusted and barely locked. The room smelled…. Sewer gas from the bathroom…yuck! Anyway, we left our stuff and went to eat… came back and realized the A/C didn't work. The TV in the front room didn't work. We went to the front desk to complain, since the phone in the room didn't work. The staff brought us a dusty fan to use at night. It only got worse! We discovered Black mold in the shower. About 11 they offered to move us… at that point my partner was already asleep. The place was filthy! Bugs and dirty! I wanted my money back but wasn't offered any type of refund… was told to talk to the manager in the morning. That lady was a total witch! She said there was no gas leak as they'd called the gas company to verify …. What an idiot! She was RUDE and threatened to call the police when I complained. This place is a disaster!!! Avoid at all cost! I'm going to challenge the charge with my credit card company. Horrible excuse for a Best Western!

LISA GEIGER, General Manager at Best Western Ocean Breeze Inn, responded to this review
We appreciate you choosing Best Western Ocean Breeze for your visit to Hilton Head. Our focus is on cultivating a rejuvenating and enhanced experience for each of our guests; therefore, please accept our apologies for not meeting these expectations. We hope you will give us another opportunity to show you our commitment to attentive service.

I stayed at the Ocean Breeze Best Western in Hilton Head with my family and was extremely disappointed. The hotel is completely run down and dirty. The furniture and furnishings are stained, rusted and chipped. The lock to my patio door didn't lock. The walls are dirty and the bathroom ceiling was chipping and had peeling and bubbly paint all over. In addition, the staff was very rude and questioned why I wanted a patio as if I would bring a dog in without permission. When asking for directions around town, the manager refused to assist. Also, the internet was down throughout my stay. Management didn't offer to make my stay better by switching rooms. This hotel is extremely filthy and a disappointment in Hilton Head.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
We want to thank you for choosing us and for taking the time to post your review. We sincerely apologize for the issues you encountered. However myself and my staff bent over backwards to accommodate your multiple request including directions, place to go/eat as well as I even discounted your pet fee. All interactions are documented by our audio and video and show we were nothing more than accommodating and never rude. I sincerely apologize we were unable to "please" you.

Cons: terrible pillows, floors could have been cleaner, terrible front appearance, hair in the shower, breakfast was a heart attack waiting to happen if you ate the wrapped food. Pros: 8-9 minute walk to beach, pool area was nice and clean (if you like looking at buildings), room was large, people were very nice and you could get towels whenever you needed them.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for sharing feedback regarding your recent stay. It was disappointing to learn about your experience as our focus is on giving each guest an optimal and seamless visit. We have shared your concerns with the appropriate individuals. On your next visit to the area, we hope to have an opportunity to provide you with the enriching hospitality for which we are known.

During are arrival the front desk was rude, took long to check in. Did not have enough parking. The air in the room did not work great, it smelled musky in the room. Pool hours sucked and wasn't open much. They charged us for 3 nights when we stayed 2 nights. Fighting to get a refund with them. Check out took way to long. They did have an awesome breakfast but that was it. Staff was very unprofessional and rude.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for choosing our hotel and for your detailed review. We sincerely apologize that you had difficulties during your stay. Everything we do is designed to provide a revitalizing experience, and we regret not meeting these expectations. We have shared your comments with our associates, and we will take the appropriate action to prevent these issues from happening again. We hope to have another occasion to exceed your expectations on your next visit to the area.

Rude front desk clerks and noise complaints get brushed off like you don't matter! The breakfast was a let down to say the least and parking is TERRIBLE! GREAT location... we just wish the dogs barking at all hours of the day AND night would have been addressed!

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to give us your feedback about your stay here at the Best Western Ocean Breeze Inn. On behalf of the hotel I want to apologize that your experience here was not able to meet your expectations. We will use your feedback to help improve our hotel to make it a pleasant experience for our future guest.

This hotel is truly a hidden Gem. I have stayed here a few times this year, and it is always a pleasant stay. The rooms are nice and always clean, and the place is a quick easy walk to the beach (With beach access directly across the street). What really stands out is how nice everyone is here. Lisa has been AMAZING (understatement of the year). Thank you Best Western and Lisa for the amazing experiences with our stays thus far. When coming to town, we will always try to stay here!

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for choosing to stay with us and for taking the time to post a review. We are pleased to have exceeded your expectations. We look forward to welcoming you again on next trip to Hilton Head Island.

I understand we (as the world) are trying to get back to normal from COVID-19. But that means that housekeeping should be even more on point, daily with no excuses. This hotel had dirty bedding when we arrived, when we called and ask in person for bed change. They said housekeeping doesn't do that anymore, they only give out towels and takeout trash. Then to make it worse they didn't even stop by our room we had to continuously call and request assignments. Breakfast was all fast cold items ( cereal mini bowls, milk mini boxes, wrapped muffins and cakes) it would have been great if they would have express all this detailed information on their site/ reservation. And it's NOT right on the beach it's still a walk about 15-20 mins. We wanted and thought it was a right on the beach room with a view, I could have saved money without booking a room with a “view”. So over all it's horrible not worth $1,358.58!!! I could have spent this on somewhere else way better…

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
n behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-715-4116.

Comfortable, clean, friendly staff - just what we needed. Arrived and checked in quickly. We had to change our travel plans - and the front desk staff was very helpful. Walking distance to the beach. Relatively easy drive to local shops and such. Parking at the hotel was adequate, always found a spot when I needed one - but parking for nearly by shops and such was limited (4th of July week...)

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for choosing to stay with us and for taking the time to post a review. We are pleased to have exceeded your expectations. Whether you are here for a relaxing weekend away or a family adventure, our hotel offers something for everyone with close walk to shops, restaurants. private beach access. It was our pleasure accommodating you and your family, and we look forward to welcoming you back to Best Western Ocean Breeze whenever your travels bring you to our island.

This hotel is a hidden gem. It's a bit difficult to find, but well worth it. It is about a 7 minute walk to the beach. They allow dogs (I brought mine). The Grab and Go breakfast had a lot of food choices. The staff is friendly and helpful. The rooms were updated and clean. The beds and linen are very comfortable. I would definitely stay there again.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thanks so much for the wonderful review. We are thrilled you enjoyed your stay with us. We look forward to seeing you again for your future stay.

Staff able to follow Covid rules like can't bring you towels and can't clean your room until 4th morning, but they don't actually wear masks consistently! I stayed for 4 nights and requested to have my room cleaned on the 3rd morning vs. the 4th. They said they would try - but were at 50% capacity so didn't get to it. But they happily gave me a broom, lysol wipes and clean sheets so I could clean the room myself. I have never experienced service like this.

LISA GEIGER, General Manager at Best Western Ocean Breeze Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The hotel did not provide housekeeping and only provided clean towels if we brought our dirty towels downstairs and picked up towels. There was only a "grab and go" breakfast that was limited to 2 items. And the selection was poor and poorly stocked. The room was noisy early in the morning and even late at night. Due to other smoking guests, we could not sit on our balcony due to the smoke. The worst however, were the bed sheets. They were scratchy as sand paper. Lighting in the small bathroom was poor.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-715-4116. Lisa M. Geiger General Manager

Stay away! Nasty staff! All smoking outside instead of customer service! Refused to clean room. Said I would call corporate office GM said she did not care it would just get buried! Called corporate office they did nothing said they would call back they did not! Left a day early and she refused a refund! Plenty off nice places in Hilton head this is NOT one of them! Nice way to treat a Rewards member!

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Dear Mr. Taber, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I apologize we did not meet your expectations during this visit. Lisa M. Geiger General Manager

Booked through a third party for one night. Was hoping for rest but musty smell was in the room (we turned on the a/c and it was better), couldn't get the sliding door to lock (weren't on the first floor so we didn't think much about this), as the night went on, we tried to dismiss the smoke, marijuana and cologne smell coming in to our room and just wanted to get some sleep, but kept getting woken up by folks screaming in the hall. The location was okay, the interior has been updated and the breakfast was a grab and go of packaged muffins, hard boiled eggs and individual yogurt. The desk people were nice.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I apologize we did not meet your expectations during this visit.

This was just a one night stay, we were on the way to Florida and decided to check out Hilton Head for a day/night. The motel was in a good location, kind of hidden off the road, but within walking distance to the public access to the beach and restaurants. The room was clean and the area was quite. Beds were very comfortable. Enough room for 4 of us for a night anyway.

Lisa Geiger, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you very much for reviewing your stay and providing your feedback. We hope to have the pleasure of welcoming you back to our hotel.

I did not expect much from the Hilton Head Ocean Breeze, but my expectations were not met. I booked using points...so it was free...and yet I still had a horrible experience. First off, the place is grimy looking. The front desk person...who turned out to be the GM (Lisa). was the most unpleasant clerk I've encountered to date. Her unfriendly and overly officious demeanor upon check in made me realize within 30 seconds that I didn't like this place. I almost forfeited my loyalty points and walked out. She acted like she was doing me a favor by giving me a kitchenette room. i couldn't have cared less. The room smelled funky and had a de-humidifier blasting when i entered the room. Seriously..it was free...and I almost walked out and paid for another place. Lisa and the Ocean Breeze need not worry...I'll never be back.

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to give us your feedback about your stay here at the Best Western Ocean Breeze Inn. On behalf of the hotel I want to apologize that your experience here was not able to meet your expectations. We will use your feedback to help improve our hotel to make it a pleasant experience for our future guest. Regards, Lisa Geiger General Manager Best Western Ocean Breeze Inn 8437154116

worst stay ever.my reserved room was not provided which ended up causing personal health hardship. the managers (Lisa) idea of addressing my concerns was to tell me it was my own fault and that I should have called the hotel after making my reservation to make sure they did their job right and had the room type I reserved available.

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Dear Donovan Cramer, When you made your Free room reservation using rewards points you booked a room with 2 double beds/ Kitchenette. You made special request when booking this reservation 1) requesting 1st floor due to heart condition 2) pet friendly room(all pet friendly rooms are on 1st floor). In order to honor your special request we were unable to provide you room you originally requested therefore we UPGRADGED you to room with (2) Queen beds and on 1st floor as you requested. Also, all reservation coming in on points/vouchers for free nights are subject to availability. Unfortunately the room type you selected was unavailable at time of your reservation. We sincerely apologized we did not meet your expectations during your stay. Our staff strives for excellent customer service. Lisa M. Geiger General Manager

REcommend staying at Best Western Ocean Breeze Inn. Comfortable rooms with a small area with stove, fridge and microwave very pet friendly. Wonderful Staff friendly, asking if we needed anything. Highly Recommend

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Dear Veronica C, Thank you for rating your recent visit a perfect score. We aim to always provide an impeccable experience for all guests, so we are delighted to know we have accomplished that goal. We greatly appreciate your review and hope to welcome you and your family/friends back to Best Western Ocean Breeze again. Lisa Geiger General Manager

There is nothing magical about this Hilton Head Hotel. My staff and I travel 5-7 days a week. This was a quick stop over for a local project for our client. We checked in took a nap and off to work. Upon getting off work we woke up the overnight staff 3x's. After chilling on the patio we found breakfast had been put out. We were headed to bed for another nap and moving on to a client in Florida. The sleeping staff member yelled at us and advised that breakfast was served 7am-10am. I tried to explain that we were headed to bed. She was relentless. Sorry we woke her up. At 8:15 am I woke up to a gentleman that had gained access to my room via a key. Reported to front desk. Apparently it was the Houseman. A houseman that does not knock and is carrying a bag of food. Also complained about the breakfast debacle. Once again an excuse. The staff member is old, she is ill. How about she needs to be trained in Customer Service and get some sleep prior to her shift. I stay in Best Westerns all the time. This is the worst. I will look for an alternative when I return in January. Sorry Ocean Breeze you will be missing 10 bookings in a very off season!

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-715-4116. Sincerely, Lisa Geiger General Manager Best Western Ocean Breeze Inn

Nice hotel in decent price point, very clean. We stayed 2 nights for a quick “adult girls weekend” getaway. Customer service was amazing thanks to Lisa who answered all my question about redeeming my points for my free night; she went out of her way to communicate with me before our arrival. Also the sweet lady in charge of breakfast was so welcoming this morning as we fixed our coffee and grabbed a muffin. We frequent HHI several times a year and we will stay here again.

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Dear Holley W, Thank you for rating your recent visit a perfect score. We aim to always provide an impeccable experience for all guests, so we are delighted to know we have accomplished that goal. We greatly appreciate your review and hope to welcome you and your family/friends back to Best Western Ocean Breeze again. Lisa Geiger General Manager

The room was super clean. Everything was up to date and modern. Staff was super friendly. Breakfast was great even though the waffle maker was not on the menu due to covid. I would definitely stay again.

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Dear czymborjeff, Thank you for rating your recent visit a perfect score. We aim to always provide an impeccable experience for all guests, so we are delighted to know we have accomplished that goal. We greatly appreciate your review and hope to welcome you and your family/Friends back to Best Western Ocean Breeze again. Lisa Geiger General Manager

Dear Januaria Greene, YOU ARE AN EX EMPLOYEE OF BEST WESTERN AS OF OCTOBER 4, 2020 AND NO LONGER REHIREABLE WITH THIS COMPANY. As i advised you MULTIPLE times prior to your incoming reservation you need to contact BW rewards to cancel reservation and get your points returned. The property itself can not do this. ONLY BW REWARDS handles points reservations!!!! YOU REFUSED TO HANDLE THIS MATTER PRIOR TO YOUR ARRIVAL DATE ARRIVAL DATE THEREFORE THE RESERVATIONS STANDS AND POINTS WILL NOT BE RETURNED! Sincerely, Lisa Geiger General Manager Best Western Ocean Breeze Inn My Reply: First and foremost rather or not I am an employee of best western currently or not, I have earned all of my points as an incentive for the hard work I have provided for best western overall several years. It was very unfortunate for me at the time to leave best western and transition to a more respectable brand. Secondly, my reservation was made through best western and not through member web as you kept stating over the recorded line we both talked over, Thirdly, as management of a Best Western property, you were very unprofessional the entire time on multiple occasions that I have spoken with you to try to have the issue resolved, rather you were willing and able to assist me or not during an unexpected emergency that I encountered due to covid-19's unpredictable effects that can possibly happen to any one in today and time. You can not provide me with any assistance and wasn't helpful at all from the start. But I can definitely provide you with some assistance as a former employee of Best Western... Best Western ultimately stands for ICARE...rather an employee, a potential customer or previous customer, Best Western is know for superior customer care in which you have not demonstrated at any point during our over the phone conversation. You didn't hesitate to point out the fact that I am no longer an employee but failed to address the issue at hand which let's me know you are not an asset to Best Western. Best of luck with your future endeavors because Best Western for you...in my personal opinion from experience isn't the right field for you!

This is based on true incidents that happened at the hotel, with pictures. I tried to resolve with staff and managers and even company that set us up with room. First, wrong type of room was booked for us, two queens in stead of a king, second, Roaches, roaches, roaches!!!!! Then they to me its normal we are on a island. Wrong!!! I've been to plenty of hotels and different islands, thats why the company brought me to hiltonheadisland to buy a timeshare,DA! I took pictures of roach running from under my bed when the lights were out as I was watching TV scary!!!!, pictures of a huge roach in the window in the room under my room, sad. The ratings doesn't reflect this hotel, sorry!

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Dear Mrr529, You were guest of Spinnaker resorts. They booked your stay with us as a timeshare tour promotion. Spinnaker resorts sent over reservation as a room with 2 Queen beds. Please refer to Spinnaker resorts your frustrations for incorrect room/ bed type. Also, I reviewed your reservation and see no notes or comments you made use aware of any bug issues during your stay. This was never brought to my attention in order to resolve during your stay. Please give me a call to further discuss. I can be reached at 843-715-4116. Lisa Geiger General Manager

Nice hotel at a good price with take out breakfast included. I like the newly renovated rooms. I like that the rooms have laminate floors instead of carpet. Location is close to Sea Pines Plantation entrance.

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Dear arleen2020, Thank you for being our guest at Best Western Ocean Breeze Inn. We are pleased to know you had an enjoyable stay and that you loved our location, views, and newly renovated property/rooms. Thank you for the review, and we look forward to hosting you again. Lisa Geiger General Manager

We really enjoyed our stay and were sorry it was only for one night. The beds are very comfortable and bringing my dog was no problem. Short walk to the beach or drive less than 5 minutes and park by the beach market area. Staff was very accommodating and the manager, Lisa, was attentive to our needs and allowed an early check in and late check out. Will definitely stay there again!!

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Dear Karen Granger61, Thank you for rating your recent visit a perfect score. We aim to always provide an impeccable experience for all guests, so we are delighted to know we have accomplished that goal. We greatly appreciate your review and hope to welcome you and your family/Friends back to Best Western Ocean Breeze again. Lisa Geiger General Manager

We stayed in a king bed kitchenette and it was very nice. The breakfast choices were way better than the more expensive hotel we stayed at in Savanah. The staff was very helpful, especially Neisha! It was only about a 10 minute walk to the beach. It is also close to shopping and restaurants. The pool was neglected on Labor Day after a storm is the real only negative comment I had about the stay. My wife and I would stay here again.

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Dear Jim D, We are so pleased to hear that you enjoyed your stay at Best Western Ocean Breeze Thank you for taking the time to share your feedback and recognize associates by name. Our associates strive to provide service that is above and beyond our guests' expectations, and we are delighted that you had such a positive experience. Lisa M. Geiger General Manager

We stayed there one night while on our way to another destination. The room was spacious, the beds were comfortable. The staff was friendly. The breakfast was limited because of covid 19, which I understand completely. I would have given them a 5 but when we entered the room it had a musky scent in it. But fortunately my wife carry's Febreeze everywhere we go. So that took care of the issue.

BE AWARE OF THIS PLACE!! Stayed Thursday to Sunday. Room was nice - chilly at the mandated 69 degrees. pool was small. No hot tub. 3 towels for 4 of us, hard to get an extra one, impossible parking, tennis courts were cracked and over grown. Checked out sunday morning and was called about an hour later to be told they are charging me $75 because there was urine on the floor of our room. We return to hotel as still in area. Upon talking to Lisa she said she was charging us the $75 for damaging the room (the "urine") and smoking in the room. We never smoked nor peed on the floor. I'll admit I had fish bait in the fridge and room smelled a bit fishy from my bait, but air it out.. easily handled. when trying to discuss it with her she yelled and we were told to leave.. I do NOT recommend this place to anyone!!

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Thank you for providing feedback about your recent stay. As stated on your registration card you signed at check in our property has a no smoking policy and credit card for damages. Upon departure inspection of your room there were multiple "wet/slime puddles" on floor/surfaces/refrigerator and room had a strong unpleasant odor. We deemed room required a deep cleaning to remove the fish bait residue. Therefore you were charged the damage fee of $75.00 for added cost incurred. Lisa Geiger General Manager

We stayed at the hotel from Thursday to Sunday. The room was nice even tho you have to keep thermostat at 69.. We check out and leave Sunday AM. Manager calls us an hour later to inform us she is charging us $75 incidental fee because someone urinated in our floor in our room. When we left our room was pretty clean and definitely wasn't wet on the floor. I told her we didn't have ANY animal in the room and the 4 of us wouldn't of peed on the floor as we all walked out together. I said it did smell of fish from my husbands bait.. so then she went to that. How they weren't going to be able to fill the room tonight because of the smell. The smell definitely wasn't that bad. Had they aired it out for a bit it would of been fine. The manager kept referring to the $75 she was charging because we damaged the room. We in NO shape damaged the room and never smoked in it. I'll admit there was a fishy smell that could of easily been aired out.. warning for all!! Be careful

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Thank you for providing feedback about your recent stay. As stated on your registration card you signed at check in our property has a no smoking policy and credit card for damages. Upon departure inspection of your room there were multiple "wet/slime puddles" on floor/surfaces/refrigerator and room had a strong unpleasant odor. We deemed room required a deep cleaning to remove the fish bait residue. Therefore you were charged the damage fee of $75.00 for added cost incurred. Lisa Geiger General Manager

I like the cleanliness of the room, and inside is new and nice even the outside is old. Location is not my favorite ... 10 minutes walk to the beach. No hot breakfast because of Covid-19, just grab a bag (cereal & milk, muffins, yogurts...)

Had to move out of our condo, last minute to to water damage. Lisa Geiger, was very helpful. We had a days notice and not sure how long we would need hotel and had a pet. She found us a great room that was convenient for walking our dog and with a balcony. I work from home on my computer and was easily able to connect thru vpn and work on our system. It was fast and never lost connection. Lots of trails and places to walk our pet and walk to restaurants. There is also a free shuttle (just need to tip) that takes you to several places to eat or different beach locations. Great breakfast considering the covid-19 restrictions. Relaxing pool and a short walk to the beach.

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Dear CheriE956, Thank you so much for terrific review. Providing first class customer service along with upgraded technologies/amenities is of upmost importance to our team. We are pleased you received just that during your entire stay. It is our absolute pleasure hosting you/ family and 4 legged pup. Lisa Geiger General Manager

This was our first time bringing our dogs, Willow & Wilson, to the beach. The location of our room, the distance to the beach was amazing! Such a short walk to the Coligny Plaza to shop as well! The staff were incredible! Lisa, the GM, such a doll! Sure there's condo's/villa's but I can say we will for sure be back! How we, and when I say we includes our fur babies, were treated will forever be in my memory! Thank you!! Christina L

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Thank you for your kind feedback about our warm southern hospitality! Our goal at Best Western Ocean Breeze is to always provide an exceptional stay for all guest so we are delighted that we could provide an enjoyable stay for you. It was a pleasure hosting you, we hope to serve you again soon. Lisa Geiger General Manager

Rooms are well equipped, clean and spacious. Beds are soft. Staff was helpful and friendly. The beach is about a 5 minute easy walk from the hotel but there is alot of sand so I would not suggest bringing a wagon.

best western ocean breeze, Owner at Best Western Ocean Breeze Inn, responded to this review
Thank you for providing our team with a great review! It sounds like you truly had a wonderful stay at Best Western Ocean Breeze Hilton Head Island. We appreciate your kind words and hope to welcome you back to the beautiful island soon. Lisa Geiger General Manager

This Best Western is only 5 mins from the beach, if you need to park, there is a free parking area, and plenty of food to eat in walking distance. They also have a good internet, and morning complimentary breakfast.

The room was extremely clean, which is VERY important right now. The staff was helpful and friendly. There is no housekeeping right now, unless you request it, but that's fine with us. We can make our own beds and get towels from desk. The beds were super comfy. The room was very spacious. The offerings for breakfast grab and go were quite plentiful also. The location was walking distance to many things including a grocery store, which is very handy. The price paid was well worth it!

I had a nice time and it does what it needs to and I did enjoy my time the only problems I had were the fact that the bathroom was cramped and had no hooks to hang your wet swim clothes other than the I had a great time and the location is only a few minutes walk to the beach!

Very disappointed. We left and didn't stay. The lady working evening shift at front desk was rude to a customer on the phone. Not friendly at all. The parking. There was no parking. Had to park in a dirt road. Pool was very small.

Staff on hand were present. There was no staff past a certain 11pm. Calls to the front desk were sent to the Room reservation line and they don't even know why these calls were sent there!! Reservation was for 6 individuals, suite yet no extra towels or sheets/pillows were sent to the room. Attempts to get the extra linen were crazy. Only 1 old ugly pillow was available, I had to send back for a top sheet. No staff was available so the maintenance person had to assist. And then worse off.. here come the cockroaches, huge huge.. I took pictures. Nasty nasty nasty

First the staff was very friendly and helpful upon checking in. The exterior of the hotel is very dated and could use a touch up! The interior of the rooms were surprisingly nice! We were very pleased with our room #217. You are about a 10 minute walk to Coligny Beach. There is a public access across the street. Pool is small but good! For the price it was a good stay. Workout room is a typical hotel weight room. I would stay here again.

Came for the weekend. The room was clean the beds were comfortable and the staff was friendly and helpful. Breakfast was available, however, due to Covid all items were prepackaged. Location is perfect for the beach. Will stay here again.

Gina at the front desk has the brightest smile with the warmest welcome. She truly defined southern hospitality. She was very helpful with directions and restaurant recommendations. Third floor room with balcony facing the pool was AMAZING. Clean, cold and the comfiest bed I've probably ever slept in. I travel to Hilton Head often and I will definitely be returning to this property and recommending it to my friends. Lisa was very knowledgeable about the Island and provided us with coupons to Rockfish which did not disappoint. Thank you so much and we will see you all next time!

The hotel lobby and queen guest room were very modern, clean, and the bed was very comfy. When we checked in we were told that the beach was a 5-minute walk.,,,,HA, it was more like a 20-minute walk to the beach from the hotel. It took like 5-7 minutes just to walk off of the property. This was a bit irritating but not as disappointing as the behavior of the hotel staff on the day that we checked out. We asked the hotel staff if it would be okay if we left our vehicle on the premises so we could go to the beach before we headed out on our long road trip. The staff said it would be fine for us to do so. When we came back to the hotel around 2:30-3:00pm we walked up to the hotel doors because we wanted to use the restroom before we got on the road, and the doors were locked. The same staff member that told us it was okay to leave our vehicle, completely acted like she had never seen us a day in her life. She immediately asked if we had a paid reservation when I told her that we had checked out earlier that morning and reminded her of our previous conversation and that all we wanted to do was use the restroom; she told us that they were CLOSED!!! In fact, she told us to go to another hotel and use the restroom there. We were completely taken aback. She showed no regard or concern for the fact that we had just spent the night at this hotel as paid patrons. We will NEVER stay at this hotel again because of this woman's unprofessional and rude behavior. I would not recommend this hotel to anyone!!

Rude check out service. Refused my receipt for checkout. NO breakfast of any dimension offered. Not the right address even provided for this Hotel When got to the address provided. There was a note on the door saying I had to call a certain number during bizz hours. Fortunately a grounds keeper saw me and directed me to the proper address.

The #1 Best Western I have stayed in! Very modern and tasteful, super clean rooms, great location. Bike rental nearby, across the street from the beach, great breakfast, close to downtown everything, completely relaxing!

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for rating your recent visit a perfect score. We aim to always provide an impeccable experience for all guests, so we are delighted to know we have accomplished that goal. We greatly appreciate your review and hope to welcome you and your family back to Best Western Ocean Breeze. Lisa Geiger Guest Relations Manager

I always stay at this hotel every year. However due to the Coronavirus I am unable to fulfill my trip. The manager Lisa was very rude and unhelpful to me through out this process, I am so disappointed. I just want my money back, she lacked empathy and was without understanding. Don't book with them because if a pandemic hits, you won't get your money back

TERRIBLE customer service by LISA GEIGER (the manager) !!!!!!!!!!! Lisa REFUSED TO GIVE A REFUND ON 3/15/2020 after my company and the whole U.S. was not traveling because of Caronavirus. State of emergency declared by the president. NO MORALS or DECENCY, this is what you are dealing with at this hotel and specifiically LISA GEIGER! I am a diamond select member of BW and I received this kind of treatment/service. Stay away and shame on LISA GEIGER for no moral compass or common decency in doing the correct thing. She (Lisa Geiger) is an embarrassment to BW and the human race!

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Dear 677chucke, We are sorry to hear of your dissatisfaction. You did book a no cancel no refund reservations therefore I was unable to approve a full refund. However, in light of suituation I did offer( 2) options so this would not be a total loss for you a valued customer. You could either accept points on your rewards program towards future stays or I was willing to grant a (1) time date change any time of year at same rate. These offers are still avaibile. Please give me a call if you change your mind. Lisa Geiger Guest Services Manager

Great ground floor room with little patio, excellent shower, and, most important of all, great spot to stay with my pooches! My brother and I stopped over for a night on our way to get our folks in Savannah and bring them back home to Maine. My forgetful 43 year old(!) brother left his pillow there and they were so lovely about hanging on to it until we could scoot back over there a few days later to retrieve it. Will definitely return. My new favorite Best Western!

For the price you'd expect something subpar, but it's really a nice little hotel. We stayed for 2 nights and had stayed the year previously and found it to be as we remembered. Very clean and well kept. The only complaint we had, was when someone's dog woke us up barking constantly. When it happened again at night, we simply informed the front desk and they took care of it. Would not hesitate to stay again.

The worst customer service ever because the manager i think her name is lisa treated me so bad when i tried to get something fixed in the room and age just had the worst attitude so i will never stay there ever again

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Dear hhitrav123, Thank you for taking the time to provide a helpful review about your visit to Best Western Ocean Breeze Hilton Head Island. We are disappointed to hear that you were not satisfied. I would like to take a moment to connect with you directly to further discuss your overall experience. Please contact me at 843-715-4116. We thank you for visiting the Lowcountry and look forward to hearing from you. Lisa Geiger Guest Relations Manager 843-715-4116

If you want a visit to Hilton head Island and you want to bring your dogs, this is a good option. It's a five minute walk from the beach, reasonably priced, and very dog friendly. My wife and I walked approximately 25 miles in three days with our furry friends. This is not our typical visit to the island, because we normally stay at a condo or beachside place. But because we wanted to bring the dogs, this fit our need perfectly. We will certainly stay here again, although this definitely does not have the feel of If you want a visit to Hilton head Island and you want to bring your dogs, this is a good option. It's a five minute walk from the beach, reasonably priced, and very dog friendly. My wife and I walked approximately 25 miles in three days with our furry friends. This is not our typical visit to the island, because we normally stay at a condo or beachside place. But because we wanted to bring the dogs, this fit our need perfectly. We will certainly stay here again, although this definitely does not have the feel of the Summer beach trip. It is a two star motel, but very friendly and clean as long as you don't have expectations that are too high. Know what you're getting.

We came to Hilton Head for a break from the cold...and needed a dog friendly option. My partner found this hotel on TripAdvisor, and as positive as the reviews were, they did not do it justice. The hotel is completely renovated. It was spotless, with well appointed rooms. It is a convenient walk from the beach and Coligny Park. The best part, however, was the staff. Miss Chris, the breakfast hostess, and Emily at the front desk truly stand out. Stay here...you won't be disappointed

The property was totally renovated and was very clean. The front desk staff was knowledgeable about the area and the restaurants. The morning short walk to the beach was beautiful. In addition Cologiny plaza is only about a 12 min walk and they do offer free golf cart shuttle also .

Hubby and I spent 3 nights at this Hilton Head hotel. First, it was difficult place to find. The GPS took us to the hotel in front of the hidden Best Western hotel. We had to call for directions. Overall, the signs in Hilton Head were hard to see while driving. The room was big and clean. The beds were comfy. However, the bathroom door was very hard to push open and close. The shower was big, considering the bathroom was small. The door opened close to the toilet. The free breakfast was good, lots of choices. The price was good for being a December stay and Hilton Head visit.

This hotel is an extremely reasonable price in terms of a place to stay in order to access beautiful beaches, restaurants, and leisurely, island activities. You can't beat it! There were no frills, but there is a hot breakfast, nice pool, and the rooms are clean. For travel on a budget, this is a great stay!

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Dear Julie P. Thank you for the kind words. We are thrilled that you enjoyed the food, service, and atmosphere here at Best Western Ocean Breeze. We take the feedback of our guests very seriously, and we are honored to have earned your recommendation. We look forward to service you again next visit to beautiful Hilton Head Island, South Carolina. Lisa Geiger Guest Relations Manager Best Western Ocean Breeze

We recently took a last minute trip to Hilton head due to a death in the family, and were extremely impressed with everyone from the gentleman who took our phone call to setup the reservation to Lisa at the front desk. Both could not have been more kind and understanding of our situation, and did everything they could to help make things easier. The trip was so last minute that we had no choice but to bring our little terrier with us and they were super accommodating about that as well. Lisa gave us a great recommendation for a restaurant and was kind enough to extend our checkout time by a hour, which allowed us to handle some important family matters. The room and hotel was nice and clean, everything worked as it should, and free breakfast was excellent. It meant a lot to us that Lisa and the staff were there for us when we needed it, these people understand the meaning of hospitality and customer service and we will definitely stay again on future visits.

After a long drive from Pittsburgh it was nice to receive a very warm welcome upon our arrival at the Ocean Breeze Inn. Vince at the front desk was very friendly and accommodating. We had a few special requests which he took care of immediately. As a matter of fact, the entire check-in process was a “breeze” thanks to Vince! As usual, the room was lovely and spotless. The kitchenette sure came in handy after a long day on the road. We highly recommend the Best Western Ocean Breeze Inn if you are looking for a great place to stay near the beach on Hilton Head Island!!

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Dear carlmG45100Z, Thank you for taking the time to tell us about your experience at Best Western Ocean Breeze. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our staff to be very nice to you during your stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Best Western Ocean Breeze, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Lisa M. Geiger Guest Relations

Stayed at Best Westerns before and have been satisfied, but this Hilton Head Best Western was the worst experience ever! Stay away! The evening of November 12, 2019, the room heater blew up - loud bang, fiery ball of flames, and burning smell. Frightening! The evening attendant, Vincent, helped move us to a new room. The next morning, the regular manager, Lisa, claimed not to know about the incident and dismissed it. I pressed the issue and she reluctantly agreed to investigate it and potentially award us extra “stay points” as she wouldn't consider giving us a free night. When checking out, the desk manager couldn't print our receipt, and couldn't verify that the extra “stay points” had been allocated to the account. Nor could he guarantee that the promotion “stay two nights get one free”, for which we had signed up, would be honored, because he couldn't see the promotion on our profile. He promised to email a receipt, which six days later we haven't received. Key themes of our stay: rudeness, sub par breakfasts, dingy rooms, etc. Not worth the $$.

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Dear Mr. and Mrs. James Lewis We thank you for taking time to leave us a review. Our team very sorry about the negative experiences listed, we will be sure to discuss the issues mentioned with our leadership and maintenance team for internal review. Best Western goal is to provide all guests with a pleasant stay and are deeply disappointed we could not provide that for you. We hope you can give forgive us for your troubles, we will be sure to take your comments into consideration for future improvements. Lisa Geiger Guest Services Manager Best Western Ocean Breeze

Parking with a trailer is not very good. HOA of adjacent condos very rude. We parked in an out of the way place when the lot was 1/4 filled. No place to park a trailer at the hotel and we were informed there was ample parking.

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Dear lihthor910, We are very sorry you had difficulties parking with trailer. Our staff should have advised directions for reserved parking for trailer, construction equipment etc on our parking. There is ample space for trailer paring in this reserved area. On your next visit please consult with front desk staff for directions to trailer parking spaces. Lisa Geiger Guest Service Manager Best Western Ocean Breeze

Booked a three-night stay, reserving the room with a credit card with the intention of paying cash for our room upon arrival, as we have done with every other hotel and hotel chain we've stayed at over the last fifteen years. We were shocked to learn upon checking in that THIS HOTEL DOES NOT ACCEPT CASH FOR PAYMENT. In fact, our credit card, unknown to us, had been charged for one night's stay three days before we arrived. We certainly were not happy with this, but went ahead and paid for the second night, with the intent of settling the final bill for the third night at check-out. At check-out, we were presented with a bill for two nights stay, even though we had paid for two of the three nights at check-in (this would have been paying for four nights on a three-night stay). Had to use the hotel's computer to pull up our credit card statement to show the staff where the card had been charged prior to our arrival. Definitely not happy about this. In summary, difficulty at check-in and at check-out. The rest of the stay was merely ok. As others have said, this is an older property that has be renovated. Nothing really of a "wow" factor with the room, but the oversized TV and keurig coffeemaker were nice touches. You could hear noises and coughing and toilets flushing throughout the day and night. The breakfast too was just ok, but the lady supervising the area was very nice and offered each person a freshly prepared fruit cup. Good value for the money but would not stay here again given our billing and front desk experience.

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Dear Fred 532016, Sorry to hear all difficulties you experienced during your stay. Our hotel policy is we do NOT accept cash. I am sorry this was not disclosed to you upon booking your reservation. Also, our hotel cancellation policy is defined you can cancel at reservation 72 hours prior to your arrival with no penalties. Once under 72 hours date of check in we charge the 1st night. If guest cancels under 72 hours it a 1 night penalty. This policy is defined on our web site. I have personally reviewed your reservation and you only charge for (3) night stay. Please give me a call 843-715-4116 so we can personally discuss further details of your stay. Lisa Geiger

In general, I prefer staying at BW Hotels when traveling. This time was for pleasure instead of business so I was looking forward to it for a long time. I used a voucher for our stay this time which cause a little anxiety on my part because I don't like loose ends. (Raised military and a veteran myself) Check-in went smooth and the room was quite large. The wall-mounted thermostat was a nice touch. There were dishes, pots/pans, and even a small stove. It was like the room was begging us to stay more than one night! I wish I could have. They did a great job on the renovations and made outstanding design choices. The next morning, the breakfast was delicious. The hospitality staff was very courteous and friendly. There were plenty of flyers and information about local activities available so I scooped up all of them and went out exploring the island. There was a little hiccup at check out, but nothing to get upset about. Overall, I will be back and hope they keep up the good work.

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Dear TelaVWms-G, On behalf of entire staff we are thrilled you enjoyed your stay. We look forward to seeing you on next visit to Hilton Head Island, South Carolina. Lisa Geiger Best Western Ocean Breeze

Stayed at the best Western on Hilton head Island south end ring was left in the room very expensive. We called to see if anybody could find it they said no went back the next day look for myself front desk personnel said the shift prior when he asked them about that was acting very sketchy. Do not leave anything valuable behind in this hotel

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Hello, We are sincerely sorry you lost your ring however I personally inspected room myself and nothing was left behind other than 3 bud light beers. There was a domestic disturbance in your room the night you stayed. The front desk clerk was called by several guest with complaints regarding loud arguing/slamming doors etc. . At time of check in which was after 1am (1) female in your party fell a sleep on couch in lobby. Next morning you called to inform me the female was unauthorized to be in room. As I stated when I called to advise no ring was found I suggested you retrace steps of your night for ring. My staff and I even checked breezeways and grounds looking for ring since some of your domestic disturbance was outside of room. My housekeeping staff has been with our hotel long term and always turns in lost and found items even expensive jewerly/computers etc. Again I suggest you retrace your evening before you arrived to hotel. Lisa Geiger Guest Relations Best Western Ocean Breeze

Hotel is a little dated on the outside - room was nice. Breakfast was awesome - the breakfast lady handed out FRESH fruit cups to patrons. The entire breakfast selection was great. The parking can be a problem. We were not there during a busy time...

Mike N, Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you !!!

Stayed here for the State tennis tournament and was pleasantly surprised. The room was spotlessly clean. Plenty of space for storing clothes. Two comfy queen beds with lots of pillows. The walk-in shower with glass doors was nice; plenty of hot water. Coffeemaker and coffee provided. Iron AND ironing board. Hair dryer. Very large TV with all the channels. Ocean within walking distance. Friendly staff. Didn't try the breakfast but it looked very nice. Internet service was iffy. Had to move around the room to find a stable connection. Was offered another room if I was unable to stay connected. Parking can be an issue if you arrive very late. My stay here was well worth the money!

Mike N, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you !

My wife and I were planning a mini-vacation on October 11-13. We have been looking forward for several weeks for this outing. On October 10, we got some unexpected news that we needed to make a trip to Florida to visit my wife's father. His health has been deteriorating the past few weeks and he has been placed on hospice care. My wife called as soon as she found out and spoke to a gentleman and he said it shouldn't be a problem getting our payment back, we just needed to email the manager and tell her what is going on. I sent the email that afternoon and received a call the next day (October 11) from the manager. I was expecting to get our payment back and tell the manager we would reschedule at a later date. The manager, while very pleasant, tells me I have two choices: 1) produce a signed doctor's note from my wife's physician ( granted I am talking to the manager around 12:30 pm and she wanted the paperwork by 3 the same afternoon. My wife's dad lives in another state. 2) reschedule at another date in the future, no refunds. With basically no choice, I rescheduled for another date next year. I understand hotels have policies in regards to canceling reservations, but sometimes unexpected family circumstances arise. I feel the hotel has no compassion for those times. I would urge anyone that wants to stay here, really think about it before you book here.

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Jack and Wendy. We are sincerely empathetic with your family health issues however you booked a no refund/no cancellation reservations. Typically when guest book the reservation as no cancel no refunds no consideration if offered for refunds or moving dates. Under your family circumstances I did offer several options including moving your reservation to later date which you accepted. I am truly sorry you feel we had no compassion. Hope things find you and family well during this difficult time. We look forward to seeing you both in March. Lisa Geiger Best Western Ocean Breeze

This Best Western was welcoming, clean, and worked well for exploring Hilton Head, Savannah (about a hour ride), and even Tybee Island. We don't often vacation with our Florida adult son and his wife so this worked well for an affordable get away. We appreciated desk staff Vince for his information and the weekday breakfast staff for her deligience.

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Glad you enjoyed your stay with us. Hope to see you on next visit. I will pass along kudos to Vince and breakfast staff. Lisa Geiger Guest Relations Best Western Ocean Breeze Hilton Head Island, South Carolina

Would definitely recommend staying at this Best Western - Close to the beach and restaurants. Staff was very friendly and accommodating. We stayed in a Pet-friendly room and it was very clean and modern. Would stay at this hotel again!

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Hi Sheila! Thanks for review. We look forward to seeing you again on next visit. Also we love all our 4 legged fur babies!! Lisa Geiger Guest Relations Best Western Ocean Breeze

Stayed at this site last year and liked it enough to book again. Not sure we will stay here again. Room was clean which is thankfully consistent at Best Western. But the towels were old and mismatched, some ridiculously worn. We had hoped for a better batch after maid service. NO MAID. Called the front desk and was told "they were busy cleaning rooms for new arrivals". i.e. we have your $ deal with it. 1st day @ breakfast great, hostess came to each table with fresh cut fruit cups and was on top of everything. 2nd day (Sunday) No food in the steamer pans....limited selection of other things as everyone dealt with lack of food.. Different Hostess "overslept". Parking a bit rough but free and it is close to beach. No view at all.

Property was older but very clean, rooms recently renovated, walking distance to ocean beach, and breakfast was wonderful!! Staff was extremely friendly and helpful. I would definitely recommend. Very good value!!

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Thanks for taking time to write review. Happy you enjoyed a wonderful girls weekend stay. We look forward to seeing you again on next visit to Hilton Head Island, South Carolina. Lisa Geiger Best Western Ocean Breeze

This hotel is an older property but the rooms have been nicely updated and are very clean. The staff has been very friendly. The breakfast was pretty incredible for this type of hotel with eggs, bacon, sausages, fruit, yogurt, waffles, etc. Great value! Pool cute and clean area but small.

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Dear Heather H. Thank you for taking time and write review. We are thrilled you enjoyed your stay. Our hotel prides itself on our hot buffet breakfast. We use fresh cracked eggs as well as fresh cut fruits daily. Look forward to seeing you again on next visit to Hilton Head Island, South Carolina Lisa Geiger Best Western Ocean Breeze

staff very friendly and knowledgeable. Rooms were damp, I'm assuming due to the very high humidity from the after affects of hurricane Dorian. the decor was updated and very tasteful. I would definitely stay here again.

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Kelly, Thanks for taking time to write review. We are thrilled you enjoyed your stay and look forward to seeing you on next visit to Hilton Head Island, South Carolina. Lisa Geiger Guest Services Best Western Ocean Breeze

$115 for double, very clean, close to beach and shopping. Highly recommend staying here. Staff was very pleasant. Continental breakfast was average but certainly not the worst I've had ;). Bed was a bit soft, but no issues falling asleep.

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Thanks review. Happy you enjoyed your stay. Yes, Hilton Head Island can get very humid in hot summer months. We look forward to seeing you on your next visit. Lisa Geiger Best Western Ocean Breeze

The room was clean & comfortable! The breakfast amazing! Lots of hot items & great variety! The staff is very friendly! Great place to bring your pet! We have stayed twice & would definitely return! Highly recommend!

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Thanks for review. On behalf of entire team we are thrilled you enjoyed visit. We hope to see you again soon! Lisa Geiger Guest Services Best Western Ocean Breeze

A friend and I went to Hilton Head Island and stayed in this hotel. Would highly recommend it! Good price, good service, GREAT breakfast! A very short walk to the beach and to local restaurants and shopping.

best western o, Guest Relations Manager at Best Western Ocean Breeze Inn, responded to this review
Jessica, Thank you for taking time to write review. We are thrilled you enjoyed your visit and hope to see you again! Lisa Geiger Best Western Ocean Breeze

The staff, especially one employee in particular, Arianna, went above and beyond for us. Not only was she very friendly, but also very helpful and accommodating to our requests, too. The hotel is in a nice location. It is within a short walking distance to the beach. We used the shuttle service A LOT, once we found out about it through Arianna. The beds were very comfortable. The breakfast in the morning was always good, with a decent selection of food items and the lady attending to it was very nice, personally going to each table, asking if anyone needed anything. We had a great experience at the hotel and would definitely go back!

best western o, Guest Services at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We strive each and everyday to give the best customer service to all our guests. I will pass along your kudos to Arianna. We look forward to seeing you again in future. Sincerely, Lisa Geiger Guest Services Best Western Ocean Breeze

We stayed here July 21-27, 2019 with our dog, Poppy. The staff was very kind and welcoming from arrival to departure. They all loved Poppy and were always glad to see her and offer a dog treat. The housekeeping staff had a sign we could put on our door when Poppy was left in the room so no one would come in and clean without us being there. We took the sign off and took Poppy with us when we needed the room cleaned. Excellent safety so I didn't have to worry about her getting out by accident! The room was very clean, no previous doggy smell. Very comfortable bed, I slept great! Breakfast was AWESOME! Always hot and fresh with a generous variety of items to choose from. Good coffee that was not weak:) Adequate parking, and quiet at night. The pool is very small, but clean. I noticed it was cleaned first thing every morning. The only down side for me was, it's a bit of a walk to the beach if you have mobility issues. You can drive and park closer to the beach to solve that. Thanks Best Western for a good pet place!

best western o, Guest Services at Best Western Ocean Breeze Inn, responded to this review
On behalf of entire team we are so pleased you enjoyed you stay with Best Western Ocean Breeze. We looking forward to seeing you and Poppy in near future. Lisa Geiger Guest Services Best Western Ocean Breeze

Don't stay here. I did with my children and it was more like camping than a hotel. It was dirty, had active roaches in our room, things were not working properly, and smelled like a musty basement. Outdoor showers did not work, so nowhere to remove sand other than the room or pool. The only thing that saved our vacation was the breakfast and breakfast staff.

best western o, Guest Services at Best Western Ocean Breeze Inn, responded to this review
Dear Mary Margaret Gregg, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-715-4116. Sincerely, Lisa Geiger Guest Services Best Western Ocean Breeze Inn

Nice room but could use some TLC and updating, especially the common areas. Service items left near outside the entrance and in hall ways. A little attention to detail could take this hotel from an ok to a really nice place.

Nice hôtel for a good price in the area. Location is ideal if you want to go to Coligny beach. Breakfast room is very crowded in the morning and only one waffle machine, be prepare for a line up if you are not an early bird.

exterior of hotel in rough shape for the area, hotel has outside access doors to rooms (not safe and secure as interior access doors). Limited parking and if you park in the adjacent parking areas which have vague signs posted you will be towed. Staff is very unskilled and directed by the ownership on responses to assistance. Rooms and clean and updated, breakfast is very good with a lot of options, if it wasn't for those two things my trip would have been a nightmare. Found a Best Western Plus in Hardeeville only 25min from this location which was nicer/and half the cost will stay there for my next trip

best western o, Guest Services at Best Western Ocean Breeze Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed our interior lobby/room renovations and soon beginning exterior renovations. Glad you enjoyed your out hot buffet breakfast. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-715-4116. Sincerely, Lisa Geiger Guest Services Best Western Ocean Breeze Inn

We did not care for the location of the hotel. Looking at the location on the map leads you to believe it is on the beach, it is not! There are two complexes, a road, another complex before you get to the beach. You are not as close to the downtown area either. There are no restaurants with in a comfortable walking distance. There is no food available at the hotel except for breakfast. There are beverage vending machines but they were empty half of our vacation.

best western o, Guest Services at Best Western Ocean Breeze Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-715-4116. Sincerely, Lisa Geiger Guest Services Best Western Ocean Breeze Inn

If you want to be yelled at by a receptionist, it is a good place where to go. If you want to be unable to reach the front desk when you experience constant loud noise made by guests in your corridor, it is a place where to go. Otherwise, avoid this place. Staff has to change the attitude.

Korenna B, General Manager at Best Western Ocean Breeze Inn, responded to this review
Dear Nathalie Le Marc, I would like to apologize for the inconvenience you may have experienced. We are operable 24hours a day and 7 days a week. A guest Representative should always be available on duty for any guest concerns. It is our main objective to ensure our guest are 100% satisfied and we go above and beyond guest expectations. I am truly apologetic that we did not meet your standards. I understand the breakfast area is a smaller space, however we have extend seating in our beautiful court yard pool side view. Do to the humidity and heat on the Island we keep the temperature set at a fixed level for convenience and climate control. We want to make sure all of our guest are comfortable, cool and relaxed considering the Island weather can be exhausting. This is why it is important that we provide the small details to assure our guest we care, for example the fresh fruit water and coffee that is available 24 hrs a day for your convenience. I understand your concerns with the Internet, as I was the representative that spoke with you that Thursday morning. I can honestly say that I was empathetic, sympathetic and extremely calm in explaining my apologies for the outage and there was a tech from the provider of our services diagnosing and rectifying the issue in an expedited manner. I remember you stating how it was very important that your son is able to get on the Internet because that's what he is use to, as I agreed and stated again my apologies for this unexpected technical error and reassured you that as soon as I find out the ETA of the technical team I would provide an update. I assure you that I remained professional in demeanor during our short acquaintance. My apologies if you felt any different. It is my goal and the goal our team to make your stay enjoyable. I was also the Representative that checked you out and again apologized for the Internet outage as you stated was no problem, however because I understood the importance to you and your son there was a courtesy of 1 night room and tax that was refunded to your folio. Our first and last impressions are crucial, the service we provide is the most memorable to our guest. As you left smiling and happy on that Saturday I was sure you felt I generally cared. I apologize again for the inconvenience your experienced and would love a chance to reestablish your loyalty. Sincerely, Korenna Brown Manager Best Western Ocean Breeze Inn

First time in hilton head so didn't know what to expect, can't really see the beach from any hotel so that is a bummer, however it is a fairly short walk to the beach, it's tucked away behind other resorts so scenery is not so great, the staff is friendly and Lisa at the front desk is great, I had a problem with the first room because the door wouldn't close and she quickly gave us another room with no problem, breakfast was great, hotel was clean,lots of workers painting and repairing items consistently.

best western o, Guest Services at Best Western Ocean Breeze Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 843-715-4116. Sincerely, Lisa Geiger Guest Services Best Western Ocean Breeze Inn

We have been traveling for a week from ATL to Hilton Head SC and we just had the best nights sleep at this hotel. Off the main road makes for a quiet stay. We were welcomed by Carie and she went above and beyond by finding a room for us and getting us in quickly. So great! Thanks Carie! Met Lisa at checkout and she was also professional and accommodating. I'm just starting to use BW and I'm happy to have these positive experiences.

Hotel located within 5 min from the beach but you have to cross the road with heavy traffic and no sign "pedestrian crossing". Hotel's territory have not been clean and well taking care off at all. Garbage container is right on parking area. Breakfast area is so small - if 2 families with 6 children in total come to eat you will not have place to sit. Unless you come by 6 am in the morning. Cooking depends on the chief' shift - one day is good, another not. Stuff is friendly. However, cleaning stuff do not speak English at all (I wonder why??). Administrator could not take care about our plumbing problem for 2 days until her shift changed to another administrator. He took care about it withing few hours.Thank you! Room is renovated and clean. But towels are far away from true white colour. Swimming pool does not look clean at all. Garbage can by swimming pool is always nasty. Coffee in the room was not replenished every day so we had to go and ask (and we only drink one cup a day in the room). Two double beds are not comfortable for family of 3 (with 9 yo child). Keep this in mind if you want to sleep comfortable. I would not recommend this hotel for 5 nights of vacation. It's ok for short sleep over.

Great renovated property. It's clean, safe and very close to the beach. It's literally across the street and there is a great path to walk over. The breakfast is nice and Chris the breakfast attendant is super helpful and sweet. The employees were accommodating and nice. The rooms are superior to what a typical Best Western is like. It felt like a 4 start hotel. The location is quite convenient and the bike paths are right out the door. I highly recommend and will stay here next time.

We had neighbor guests SCREAMING and HITTING and making threats outside our door...reported to front desk to learn no onsite security. I asked that they call law enforcement and escort guests off property. Didn't happen. An hour later it started again (3:00 am this time). We were frightened, did not feel it was safe to go outside our door or we'd have left in the middle of the night. We should have gone with our gut when we checked in and heard a woman screaming at her toddler and yanking his arm. She looked like a truck driver and talked like one too.....this is an UNSAFE PLACE and the management did not deal with the situation to make us safe. The following morning the manager refused to give a refund. I RECOMMEND TO STAY FAR AWAY FROM THIS HORRID HOTEL.

best western o, General Manager at Best Western Ocean Breeze Inn, responded to this review
Greetings, I would like to apologize for the inconvenience you've experienced and the feeling of being unsafe. I assure you that the property is extremely safe with 24 hour surveillance and security. The safety of our guest along with the over all experience is our primary concern. I am unsure of what a "truck driver" speaks or looks like, however we cater to a variety of professional, family oriented and corporate clientele. Unfortunately, I apologize again there has been no above incidents reported to me or logged in our pass on log. I would like to get more information and speak with you directly to elaborate the events that occurred. Please see my contact information below. Korenna Brown 843-715-4116

Location is not as convenient as listed. Cheaply furnished renovated rooms. Room smelled even though it was non smoking. Lots of dog and dog owners staying at this property. Double beds=full size. Limited parking. Unfriendly staff.

best western o, General Manager at Best Western Ocean Breeze Inn, responded to this review
Greetings Lisa, Customer service it what we pride ourselves in. I am excited to here that the representative made your day and invited conversation. We also, extend concierge service as a requirement for our front desk. I would like to apologize in reference to your expectations with room type and bedding. While reviewing your reservation request, it looks as if you actually booked 2 double beds. (2 full size) We also offer the 2 Queen beds as listed on booking.com. The hotel honors all room type request, it seems we followed through. We are a pet friendly hotel, however we have specific pet rooms. We understand that many guest may have allergies this is the reason for the room separation. It looks as if you booked a pre paid reservation that states the guest will be charged for the full amount anytime after booking. With no cancellations or modifications. Our housekeeping staff is diverse and many are Spanish speaking, however we have an on site translator and executive housekeeper. If for any reason you may have a special housekeeping request we are able to address immediately. Our standard is 3 sets of each per room, if extra towels or amenities are needed we will graciously deliver those items to your room. Unfortunately, the tennis courts that are located behind our hotel is not our property. Ocean Walk and Xanadu condominiums are the owners. We offer a full hot breakfast buffet with a variety of options for many taste, I apologize if the breakfast was not served by listed time. I will make sure that our staff has all preparations set by 6:00-6:15am. (Sat and Sun the time changes to 7-10am) As stated customer service is what we pride ourselves in. We are to acknowledge all guest at any point of contact and eye contact is a must. Training for our FD reps are extensive, in our next training session I will make sure to use this review as a guide to providing excellent customer service. I would love the invite you back to experience the Best Western at it's BEST!! Please feel to contact the front desk directly for special rates for future accommodations. Thank You, Korenna Brown

This hotel is Nice, good location,well maintained hotel, Free breakfast,free parking, great staff at front desk, save some money for all the Great food,! Great History ! Ruby Lee's for JAZZ ,FOOD,FUN !

As we drove into the unkempt parking lot I knew I made a poor decision booking here. This was confirmed as we got out of the car and viewed 3 floors of beat up room doors that should have been replaced years ago. It was obvious this hotel didn't reflect the warmth & charm of the Island. The front desk was poorly staffed, clearly overwhelmed & not friendly or attentive. We have to tell them we were BW Diamond Select. Those same beat-up doors greet you throughout the drab hallway corridors. Our “renovated room” was dimly lit. There was no place to properly hang a jacket or dress. Don't believe the on-line photos. They are deceiving. We requested a lower floor but were assigned the top floor. From here we could see a washed out parking lot & tennis court as well as construction debris in back & overgrown weeds in front. Parking is limited. We were told to park in the overflow lot. Not true. Fortunately, I got to my car before it was towed. Two others were not as fortunate. If you stay here, hope they've improved breakfast and fixed their only ice maker. Thought this hotel would be special. It wasn't and put a damper on our vacation.

Korenna B, General Manager at Best Western Ocean Breeze Inn, responded to this review
I am truly apologetic that we did not live up to your expectation. The Best Western Ocean Breeze has been recently renovated and extensive time and care has been given to the upkeep. The entire staff works extremely hard to maintain our Great reputation of excellect customer service, welcoming and family oriented atmoshpere. It is our priority to show appreciation to all guest, especially our loyalty members. Being a diamond memeber shows your choice in Brand and for that I would like to extend 10,000 points to your account as a courtesy. I hope that you will allow the staff and myself another chance to perform to your enjoyable expectation. Please feel free to contact the hotel directly to set up accommodations in the future, Thank You, Korenna Brown

This hotel is beautiful. It's newly renovated and the beds are super comfortable. The room was very clean and the breakfast was awesome! Lisa and Tyler at the front desk were very kind and helpful. They represented the Best Western brand very well. Overall our stay was very pleasant and we would definitely stay again.

Had the best time. Lisa at the front desk was amazing. She helped us with our everything we needed and asked all our questions. Great facility very close to the beach. Breakfast was fresh each morning with eggs, meat and biscuits and gravy. Well recommended

This hotel is situated in the middle of a bunch of condo complexes, which made it slightly confusing finding the parking lot the first time we drove in. The hotel staff was very friendly and personable; Lisa gave us dining recommendations, both of which were excellent. We were impressed with how clean and neat the room was, and they even upgraded us to a room with a balcony. The pool and pool area are kinda small, but the hotel itself isn't that large, and most of our time was spent at the beach. It was a great value for the money spent. Would definitely recommend.

We had to change hotels when we got to HHI over issues with our pets, and did to plan to stay at a BW, but we were pleasantly surprised. The room was nice and clean, with updated decor and furnishings. The check in/out was a breeze, and the staff was pleasant and very professional. The breakfast was good too. We'll stay there again. The parking was a bit sketchy, and the hotel is next to a shabby, run-down lot, but we experienced no issues. Pet friendly too.

My husband and I stayed at the Best Western in Hilton Head for 5 nights. This was a leisure vacation with most days being spent at the beach. My biggest complaint is that our room was not serviced on several days. We often had to search the property to find a maid's cart so we could have clean towels. On the morning we checked out, we had three days of dirty towels laying in the room. The bright spot was the woman who prepared breakfast in the morning. She was very friendly and tried to meet the demand for various breakfast items. I would not stay at this hotel again.

The hotel room was clean and comfy, nothing extravagant. There are standing glass showers which was nice, but the amenities were few. For the price however, and closeness to the beach, it is practical.

We had a great experience with Best Western Ocean Breeze Inn. Lisa, at the front desk, was so sweet and made us feel very welcome. She made us dinner reservations at for a place she recommended and the food and atmosphere was wonderful! She also gave us insider tips on a cool little path to walk straight to the beach, and she recommended a quaint little local place for breakfast the next morning! The room was accommodating, and had everything that we needed.

We shopped several hotels until we found one that could accommodate our request “specifically” for a first floor external access room so we could easily transfer our Jeep Wrangler's top and doors into it to enjoy our beach weekend “topless/doorless”. Upon check-in, we were unfortunately told that all first floor rooms were already accommodating guests with dogs and we would have to be put on one of the higher floors (making it impractical to disassemble or Jeep). Our entire beach vacation was predicated on the assurance we'd have a first floor room - which was not delivered as promised. When addressed with front desk staff and management, we were told no adjustment to our bill our alternative accommodations would be made for their blatantly deceptive reservation. Additionally, the fridge in the room was defective, large sections of the ceiling paint in the bathroom were peeling off, tons of long caked on hair was stuck to the floor in the shower (for days despite “housekeeping service”), CCTV video cameras were completely damaged/missing from the second-floor hallway, parking was essentially unavailable (had to park in a narrow/unlit dirt alley), and the sliding door to the balcony was inoperable.

Very poor quality for the high price on a holiday weekend! Hilton Head is somewhat of an upscale vacation destination! This hotel severely fails to meet those expectations! One of my most disappointing hotel stays anywhere! Pet friendly, but with no area at all for pets to go! Photos on the website are very misleading!

Korenna B, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We pride ourselves in providing excellent customer service in all areas, I understand that your experience was not one. I would love a chance to improve and rectify any inconveniences and invite you back to enjoy the Best Western Hilton Head at it's BEST! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Korenna Brown GENERAL MANAGER Best Western Ocean Breeze 843-715-4116

Had to cancel plans due to an emergency with one of my husbands officers. Which caused him to have to work in his spot. Cancelled reservations through booking.com and Ocean Breeze claimed to never have received the cancellation. It was later confirmed that that was a lie. I am aware that every company has policies in place, but I also know that exceptions are made in the event of an emergency. Ocean breeze did not take into consideration the emergency that we had no control over. I advise you not to make reservations her because they don't care what type of emergency you have, they will disregard and log you as a no show. Which will make it even harder to get a refund. Call and spoke with several people in reference to this issue. One left me on hold for 15 minutes and the other one just straight up lied to me.

Korenna B, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We pride ourselves in providing excellent customer service in all areas, I understand that your experience was not one. In reference to the booking.com reservation, I will review the cancellation policy and booking and confirm when you cancelled or if you could have cancelled through booking.com I would love a chance to improve and rectify any inconveniences and invite you back to enjoy the Best Western Hilton Head at it's BEST! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Korenna Brown GENERAL MANAGER Best Western Ocean Breeze 843-715-4116

We booked this place last minute for a great price and I was a little worried because the yelp reviews were not very positive, but other sites like booking/trip advisor/google rated it 4+ stars. So just a caveat, this isn't an expensive fancy Hilton Head resort, however, it is a nicely remodeled Best Western very near the beach! It was a 5 minute walk to Coligny Beach. Our room had a kitchenette and was very comfortable, clean and quiet! The staff was super helpful & accommodating. We stayed a couple of nights and every interaction with the responsive staff was actually just great. We didn't eat breakfast either morning however, when we passed by I saw people eating waffles, potatoes, eggs, cereal etc... The only thing I wish was that the rooms had safes.

The hotel is very accommodating, with breakfast, outdoor pool, gym and a short walk or bike ride to multiple beach accesses. Staff was very friendly! Lisa at the front desk was very nice and the lady who did the break feast was a sweetheart. Great southern hospitality all around. We will return here for sure.

Off the beaten path. Clean room, updated nicely. Beds very comfortable. Friendly staff. Reasonably priced. Pool area was clean and plenty of seating. Parking was a little limited but extra parking was available outside the gated area.

We really liked this place... the rooms were comfortable, the breakfast was very good and the hotel is close to the beach. Parking is also easy and for free. The receptionists and Cathy and Chris (both work during breakfast time) really make a difference. We spent 10 days in this place and saying goodbye was very hard. Although the Best Western is a hotel chain it felt like a family owned hotel. The manager was also very kind, getting in touch with his customers easily and asking for feedback directly. We really enjoyed it.

We stayed 3 days so I will address each area: Management: Arrival day was bad and they were NO help. It took 15 mins to find our room since the hotel isn't marked and our room had no room number which the desk didnt care about. BUT another desk person later was super helpful on parking and took notice of the number issue. Room: Clean, no carpet. The room numbers aren't listed and are scattered around the building. Ice Machine: Good Luck finding it. The sign is on the first floor but the ice is on the second floor inside the laundry room reading “Laundry (only)”. Breakfast: Not the best for Best Western but their waffles are fluffy and good. They do offer Almond Milk too. The eating area is super small and the few outside tables had wet chairs each morning Beach: No one told is how close it was - Walk behind the tennis courts and cross the street. There is a small walkway. Parking: No fun if you are out late BUT the desk clerk was a huge help to us moving her own car for us to move into

Nasty room. Toilet wasn't even flushed No manager on site. Young front desk clerk called and the manager named Correna would not even speak to me on the phone. The hotel did not even appear safe so we left with no refund and went to a Marriott which was wonderful.

Korenna B, Public Relations Manager at Best Western Ocean Breeze Inn, responded to this review
I understand your fustration and apologize for any inconvience you may have experienced. However, I see that you stated the manager was rude. I was not at the property during the time you requested to speak with me, If I'm not mistaken it was later in the day. I assure you that our property is extremely safe, as our guest safety and satisfication is our primary focus. Again, I apologize that I was unable to speak to you at the time you requested and will reach out personally so that you may elaborate inreference to your experience. Thank You, Korenna Brown

My stay at best western at HHI was great!!! I had such a great time. Lisa at the front desk was very helpful!!! Also, sunset dolphin watching with captain Mark was very affordable and a great time!!! I highly recommend it!!!

This hotel is awful! the so called "Manager" was very rude and spoke very nasty to me. No matter what the situation Corina Brown was very unprofessional. I will never stay there! Wow Best Western i see your standards are rock bottom! This is why you are a 2 star hotel

best western o, General Manager at Best Western Ocean Breeze Inn, responded to this review
Greetings, I would like to first apologize if you experienced any inconvenience, however I am unsure of any details of your trip. I am unable research your claim of my rudeness pr unprofessional behavior. If you would be so kindly to contact the hotel so that I may review your stay details. Thank You, Korenna Brown

Stayed at Best Western on our way down the coast. The staff was incredible! It was an older facility, but the rooms were clean and the beds were comfortable. Our granddaughter loved the outdoor pool. It was also very conveniently located - just a short walk to the beach.

This certainly did not feel like a Best Western. The rooms are modern, clean, updated and a nice size. The breakfast was great and the attendant, Chris was super sweet and so hospitable. This hotel is a great short walking distance to all the shops and restaurants at Coligny as well as a very short walk to the beach, literally across the street. Great experience, facility, and staff. Highly recommend!

I used my bonus free one night stay coupon, paid $30 in taxes and fees. There is no such thing as free. This was in Hilton head georgia. The facility is in need of some updates. Overall it was a pleasant trip.

Rooms appear to have been recently updated and are large enough you can move around without rearranging everything each time you do. Bedding, towels all decent quality. The bathroom has a large shower, with a shower head nicely positioned i.e. a tall person can stand under it as opposed to having it pointing into your chest. The shower stall, being generously sized, does take up 50% of the bathroom and makes it seem a little cramped otherwise but not a big deal. Breakfast is the usual fare, nothing super appealing but the coffee was good and staff kept everything topped up. Any of the staff we dealt with were courteous and helpful. There were a couple of issues, standard stuff for hotels. We had adjoining rooms but could not open the interior adjoining room door. It looked a little out of level so I think it was jammed. I didn't raise this or the other issue with the hotel while we were there so I certainly can't complain. Overall we were satisfied and think this hotel offers value for your dollar. Oh yes, nice location too, a short walk to Coligny Beach and the shops at the Coligny roundabout. Quiet and pleasant area nice for walking or biking.

As a Diamond member who has stayed at dozens of BWs I can always tell when a lot of TLC is put into a property. That is definitely the case here. Cleanliness and attention to detail are apparent from first entering, as is the unique layout. The hotel itself has an awesome location that's mere walking distance from all of the fun stuff at Coligny Beach. The rooms are amazing, too. They're nice and minimal but still have character. And I rarely ever compliment this but this particular hotel has my favorite (non-Premier) Best Western breakfast. I like that they offer Greek yogurt and less conventional cereal flavors for folks like myself who normally aren't big breakfast eaters. But the best compliment I'll give is to their management and some of their staff members. You can tell that most of the folks who work here really love doing so, and that in itself can provide for a great stay. The only time anything was ever wrong it was fixed with a swiftness, but normally I just have the best all-around experience here. Please keep doing what you're doing. I look forward to coming back soon.

My wife & I really enjoyed our stay at BW Ocean Breeze Inn. One of the best staffs we have ever been associated with. Made us feel like family. A nice walk to the beach. We will definitely be back when in Hilton Head! We highly recommend this place for you & your family.

We stayed here for a last minute quick weekend getaway. The hotel was updated and the staff was friendly. Checked in midnight Friday night and checked out Sunday. The breakfast was good. We stayed in a 2 queen room with a fridge and microwave. We used the fridge but not the microwave. The room was clean and had nice furnishings. We had our Shihtzu with us. The floors were hardwood laminate so that was nice since the entire hotel is pet friendly. We had an issue with our remote not working. The staff came up to the room and fixed the issue very quickly. The dog next door was barking when the staff came up. They told us if the dog did not stop barking in 30 minutes, they would call the guest. It barked for about 45 minutes but we did not call because we were watching tv and just ignored it. We asked the front desk for recommendations for dinner Saturday night. They recommended the Sea Shack. Not a fancy restaurant but great food. Separate review for that one. The beach was an 8 minute walk from the hotel but we drove to Coligny park and used the beach public parking. We used the Tiki bar restrooms. Lots of volleyball going on behind the Tiki bar. Weather was perfect and the beach was perfect.

Room is small, lights don't work,no safe, small bathroom,ac makes a loud screeching sound, no parking, all around just a bad room to stay in for $150. Pictures are very deceiving!!!!!!!!!!!! Lots of hotels in this area, pick a different one.

BestWesternHotels, Corporate at Best Western Ocean Breeze Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

This hotel is not much on the outside. It is located next to run down, abandoned tennis courts and super close to a condo complex. But the rooms are clean, updated and the staff do an excellent job with the breakfast. If you are looking for a comfortable room and plan to spend your time at the beach, then this hotel is a good option. Its about a 15 Minute walk on a walking path to the public beach access at Coligny Plaza.

Awoken around 3am by outrageous noise and conduct by next door “guests”. Loud rap music, language consistently framed in the f-word. Called night clerk twice(no hotel security) and on 2nd visit by Marvin the occupants were RELOCATED wherein I was told the next morning that they disturbed guests in their new venue.NOTE: NO EVICTION of the offenders who obviously were high on drugs and or alcohol. Upon checkout I asked for consideration of an adjustment of my rate(not refund) due to my short night. Declined by front desk and I quote”really not the hotels fault and I don't have the authority to make an adjustment anyway”. TO THIS MINIUTE NEITHER SHE NOR ANYONE FROM BW HAS EVEN MADE ANY ATTEMPT TO APOLOGIZE.

Korenna B, General Manager at Best Western Ocean Breeze Inn, responded to this review
Greetings Mr. Harold, I would like to apologize for the inconvenience you experienced during your stay. Our staff prides themselves in providing excellent customer service. I understand that you may encountered occupants that were not considerate of you and your family. I would like to advise you that we do not take this lightly. I would like to speak with you in regards to your experience. Please contact the hotel directly at 843-715-4116. Please ask for me Korenna Brown and I will be more than happy to elaborate further. Thank You, Korenna Brown

We had a one night stay in Hilton Head to meet up with some friends who were subleasing a condo there. Because of my Gold status in Best Western, I opted for this hotel. I found it to be very good value, price-wise, and amenity-wise.

We booked this hotel at the last minute for a weekend stay. We wanted to bring our 65 pound dog and this was one place that could accommodate him. It was great. 5 minute walk to the best part of Hilton head beaches. We were there in winter time so we were able to walk the dog on the beach and he loved it.

This is one of the nicest BW that I have stayed in. The hotel had been remodeled several years ago and the rooms are fantastic. The bed is soooooo comfortable. The staff was very friendly and the breakfast was on of the best we have had. Eggs, bacon, fried potatoes, all kinds of breads, make your own waffles and so much more. Fruit too, not all the BWs have fruit. If we ever come to Hilton Head Island again we will definitely be staying here again.

As a family of 4 adults we stayed a night in this hotel. It worked out fine in the end. The room allocated to us on arrival had a strong smell of dog. Then we realised from the noise and barking that out next door room had at least two dogs. They k icked us such a fuss. The hotel moved us without any argument so all was well in the end. The rooms were clean with good shower facilities. The location was fantastic. The ocean was nearby and there are plenty of good restaurants nearby. The hotel reception staff were very helpful.

We had the best hotel experience we could ever imagine! We came to Hilton Head for our honeymoon, we were given a we're your family feeling! Everything was absolutely perfect!! We couldn't have asked for more!!

My husband and I have been traveling for close to seven weeks and have stayed in multiple hotels, many of them very good, but this hotel gets a ten out of ten. I have never given a ten out of ten as a rating so let me tell you why. The manager Korenna Brown is exceptional in what she does. From the moment we arrived she greeted us with enthusiasm and was very helpful with ideas of places to eat, directions etc. and it just got better. We spent two nights in this lovely property which has beautiful modern décor with good quality and tasteful linens as well as very cheerful, friendly staff. Korenna has the breakfast room well organized, with a excellent variety of foods to choose from, it is spotlessly clean. She went out of her way to find me a cereal I really like and made sure I was well looked after. I cannot say enough about how impressed we were with the level of service and care. We also met the owner who was working on site and we were very impressed with the time he took to stop and have a visit with us. There are very few on site owners who take the time to actually speak to their guests. We travel about five months of the year and have stayed in hundreds of hotels and so it is noteworthy that this hotel gets a ten out of ten. Exceptional. You will not be disappointed if you choose this hotel and the location to the beach is excellent.

I am writing this in hopes the manager of this location will read this. You should not work in customer service if you cannot be the slightest bit friendly. The hotel itself was nice but I would never stay again because of the manager. After a long drive we went in to see if our room happened to be ready around 2:15 pm. This is how the conversation went: Me: "Hello, I have a reservation under [last name] Manager: "Umm...and?" Me: (caught off guard) "Oh, I was just wondering if our room happened to be ready a little early" Manager: "Umm no. Check in is at 3 pm as we said in our email so come back at 3:00 pm, which is in 45 minutes"... thanks for clarifying that 3:00 pm is in another 45 minutes. I have read several reviews on this manager AFTER our stay and would hope that at some point, Best Western as a company would look into these complaints as she was terribly rude. Like I said, the hotel itself was nice. The rooms were modern and very clean, good location from restaurants and shops but I would NEVER stay here again because of how that woman treated us.

Korenna B, Manager at Best Western Ocean Breeze Inn, responded to this review
Please see the response located on best western website.

Upon arrival, the manager was incredibly welcoming and helpful. When we got to our rooms, there was a strong musty smell in one of the rooms, but the room appeared clean and newly remodeled. The manager quickly made things right, made sure a dehumidifier was placed in our room and was very pleasant and willing to help. We did encounter not as friendly staff when they brought the dehumidifier, but due to our experience with the manager, we were pleased the hotel. The location had a nice pool and was within walking distance to the beach.

Great value for money and a lovely modern room, especially the shower area! Good location for Coligny beach and surrounding area. Would definitely stay here again. Staff at reception were friendly and very helpful. A very enjoyable stay.

* Edit: I have never left a negative review ever. Please read through other comments. Several people have had similar experiences with this Manager. DO NOT STAY HERE! Manager Karina was absolutely THE rudest person I've spoken with in this industry. She did not let me speak, yelled over me and then proceeded to say, "thank you and have a blessed day" before hanging up on me mid sentence. All because I was trying to cancel my reservation and get a full refund for not staying at the hotel when Hurricane Florence was about to hit!!!! We booked through booking.com which meant that we could not get a refund on any cancellation. However, the governor of SC had issued a state of emergency on Sept. 8, 2018. Forcasts were showing that the the hurricane would hit the southeast coast by mid week (middle of our stay). It was all over the news. Evacuations were likely by Tuesday Sept. 11th (which is exactly what happened). So I explained this to booking.com. I told them we are traveling with a baby and wanted to stay safe. The two agents from booking.com tried to advocate on my behalf and cancel for me but both conveyed that the manager would not budge. The manager called us yesterday and left a voicemail saying she would refund all but the first 2 days. That was nice. But when I called her back and tried to explain to her the reasons I believed we should get a full refund...She would not even hear me out. Instead, she became short (to put it nicely), yelled over top of me not allowing me to speak and then hung up the phone. Honestly, if she had been polite and addressed the situation calmly I would have dropped it. But her reaction was uncalled for. I have never been treated so harshly by a manager of any establishment. It is not okay. I will be following up with corporate and going as high up as I need to to make sure this person answers for her behavior. She should know that we were not happy to have to cancel our vacation. It was out of our control. Someone needs to train her to be empathetic, patient and kind. She is the face of that establishment as she is the one everyone goes to for concerns or questions. She is not doing a good job of making Best Western shine!!

Korenna B, Manager at Best Western Ocean Breeze Inn, responded to this review
Greetings, I understand as the guest stated she would go on every website to give a horrible review. I am apologetic that the guest feels I was unfair or rude. A refund was in fact given to the guest, the check in date was for the Sunday prior to the storm update. Our area was put on an mandatory evacuation as of 09/11 and was lifted the same day. The reason for the courtesy call was to inform the guest that although it was a prepaid no cancellation reservation, I would refund from 09/11 moving forward. The reservation was made for a total of 6 nights of which 4 would have been during the time of the storm. Due to not receiving the full refund as requested the guest feels as if I was not empathetic, sympathetic and rude. This indeed was not the case. Again I am apologetic that the guest feels this way after her demand of a full refund was not honored. Here at the Best Western Ocean Breeze Hilton Head we pride ourselves in providing great customer service. I hope in the future you will visit our fabulous hotel and experience the wonderful 5 star quality service that we provide. Thank You, Management

Our family was in Hilton Head for a wedding. This hotel was actually chosen by the bride and her groom. They had several rooms blocked off for us because of the proximity to the wedding and other things in the area. There were at least ten of us who got rooms there. It was actually fun. We were able to socialize together in the lobby and although small, it was clean with comfortable chairs. The breakfast area was also nice and clean and both breakfasts' that we had there were good. The food was hot, great variety and really nice staff. At breakfast, we met Chris, she was amazing! Personable, friendly and very helpful. I gave her a big hug when we were leaving because she was so nice to my husband and I. Carie was there when we checked in and pretty much during our entire stay. I teased her and told her that she must have a cot in the back. She checked us in efficiently, actually having our paperwork, room assignment and room keys ready to go when we got there. It was the same upon checkout. Carie was also very accommodating when I asked if our room could be moved off of the 1st floor, she got us a great room on the third. The rooms were big, we weren't expecting the kitchenette, it was a great surprise. The bathroom had a huge walk in shower with a great rain shower head and great water pressure, (not usually the case in most hotels). The bathroom was small however and my husband and I had to take turns getting ready because we couldn't both be in the bathroom at the same time. The wood like floors were nice and we had a balcony overlooking the pool which was nice as well. Unfortunately, the bathroom shower was not clean. I didn't feel comfortable going into it without flip flops. I found a couple of long brown hairs that were not mine when I went in to shower after our first night there and there was obvious dirt on the shower floor. We didn't receive housekeeping during day two until very late in the day, but she did come in and give the bathroom some extra attention. The hotel is minutes from the beach, a few places to eat and in the heart of everything that is Hilton Head. Carie also gave us some great restaurant suggestions in the area. The wedding was great and so was our stay!

I'll start with what I like, tucked away off the main road. So it was quiet. The young lady that checked us in was super nice, greeted me with a smile. The television was huge, it had microwave and frig, breakfast was pretty good. What needs work, room was too small. As soon as I opened the door, there were the beds, which were full sized. I haven't slept in a full sized bed since I was like 15. Even at hotels, most have queen sized beds. I mention this because we had 2 adults two children...one night my oldest son came and sleeping arrangements got really tight. I felt like the room should have been a little bigger with an area for seating. I have been to other hotels that charge far less and you get a little more room to move about. If you're single or married with one child it could work. It just didn't work for me.

We stayed here one night on our way from Disney World. The pool was dirty. Our room had dirt on the bed sheet, a used Dental pack on the floor and the alarm clock had inaccessible cords and was off. There was a shower only, no tub, which didn't suit a family with a toddler.

My husband, 2 kids and I spent 2 nights here. The decor is nice and overall the hotel was very clean. It's a short walk to the beach. You can walk to the main section of the beach where the splash pad is located in about 15 minutes but there are closer access points if you cross the main street, there is also a free trolly available that accepts tips that wil get you there in a couple of minutes. The pool has a nice sitting area with tables and umbrellas outside and loungers by the pool area. The pool was not busy either night we were there and the kids had a blast. The breakfast was ok I didn't particularly enjoy the hot items but there were other things to choose from. All the staff were super friendly. Hotels in this area are very expensive if you are looking for good value and a nice place to stay close to the beach this is a great option.

Checking in went very fast. The bed looked comfortable but everytime I would set on the bed or move in it, it sounded like it was going to break. The picture of the bathroom that I saw on the website was very deceiving. Very small and no room to move. Water took awhile to actually get hot. Could have used another bath mat by the bathroom sink as the flooring gets very slippary when wet. Overall the bed was comfortable, noise aside. Would not have paid the price I paid though. Breakfast is an average setup in the morning.

Stayed here for one night before we began our vacation at our rental home. Was close to dining and shops and was a short walk to the beach. Hotel was clean and the staff was friendly. The lady who worked the breakfast in the morning did a fantastic job making sure that things were filled and to provide you with something if they had run out. I would suggest staying at the hotel.

Stayed four nights in Hilton head at the Best Western. The rooms were decent. Except for two of the four days our room was not cleaned due to lack of staff. And the pool courtyard area was not kept clean. Should really cut those trees down so the leaves don't fall in the pool. On the plus side, breakfast was included.

Careful if you book with this hotel and have ANY Reason to cancel. They can (and in my case, will) not allow a 48 hour out cancellation and have kept my $363. We took a family trip and I had issues related to the bullet near my brain (combat wounded Marine Corps veteran) and the front desk & manager declined to allow me to get a refund on my reservation. They chose to 'stick to their cancellation policy' rather than show a little compassion. Very disappointed in the Best Western Hotels & Resorts handling of this. 1 star review

We are proud parents of 2 lil' shih tzus that travel everywhere with us. The Best Western Ocean Breeze accommodated our family perfectly and was the nicest 'pet friendly' hotel we've ever stayed at. The staff were all friendly and helpful. Shout out to Corina who was able to switch our dates, Christine who greeted us at check in, complete with treats for the pups, and Katie, who met us at breakfast each morning with a friendly smile and personality. Our room was perfect in every way. Very clean and comfortable. This will be our hotel of choice for future visits to the island, hands down.

We selected this hotel because it was updated, a close walk to the beach, and had free breakfast. The price point in comparison to other locations made this hotel experience a great value. It was a really nice room and bathroom. The outside of the building was what you would expect but the interior of the room and lobby were definitely updated.

The only good thing about this place was the beach. It was a 8 minute walking distance. The pictures are misleading. I was expecting a hotel not a motel. You can open up your windows and expect to see people walking around. The cleaning crew were very nice, but the front desk people were not helpful at all! The room had a weird funky smell, which is probably why they need to renovate. The area around the hotel is nice. Disappointed since we waited for a long time for this trip.

The pictures are misleading you share the same entrance with other guests cannot open the curtains because guests can see in your room so you had to keep the curtains closed all the time. The room was clean but it had a musty odor like there was mold in the there. The cleaning crew was great very nice but I cant say the same about the front desk employees. The breakfast was poor not a lot choices and area was very small.

The rooms are nice! The elevator was broken 3 times in 3 days. Only one! The breakfast was gone too quickly. Staff needed to refill and replenish quicker. I think they need more staff for that time of day.

We wanted to recognize the outstanding customer service of one of your employees at your Best Western Ocean Breeze on Hilton Head Is., South Carolina. We had to keep changing our reservation and she was so patient, kind, accommodating and helpful! Her name is APRIL! We are going to arrive on Sunday and we are looking forward to our visit and meeting her personally! She is the kind of employee that should be recognized!

This is a typical Best Western hotel. Room was clean and comfortable. Continental breakfast (+free coffee 24h) and an outside pool. Wi-Fi is free (good connection). The only downside is that the hotel is bordered by some dilapidated tennis courts (now serve as parking) and some other partly constructed structures. No fence separates the hotel from these areas. If you have kids, you should be careful.

I thought when they said the hotel was renovated it would look nicer . I was surprised to see such a small room and small bathroom. The bathroom was so small you couldn't close the door unless you got directly behind it. The shower was nice but keep hitting by arms on the shower doors. We had 2 teenagers and it was crazy with 4 people. The noise carries though the walls . The place is between 2 large condos. Other than that, the staff was nice, area was clean . Food was good.

Stayed 3 nights over the 4th of July....really expected more from their own write ups online. The walk to the beach is not just down a short path....it is down a long driveway, across a major, busy road and down a narrow public access pathway. Room was clean, a/c worked wonderfully. We were on the second floor right across from the elevator and ice machine- people used the ice machine literally at all hours of the night and it was loud in our room, even with the a/c on high. The walls are made of concrete, I believe, so we heard no noise at all from the third floor or from our direct neighbors on the second floor. There are absolutely no good views from any of the rooms- parking lots, old tennis courts used as parking, the pool of the condo literally crammed right next to the hotel. Front desk was understaffed. For the price ($170/night), it was fine, but certainly not my choice for a return trip.

Hotel wasn't far from beach or shops. Hotel staff was very nice and helpful. Decent breakfast for a hotel. Had mini waffle make which my teenage son liked. Rooms were clean and well decorated. Beds were comfortable. Pool hours weren't easy to find. Closes at sunset, which is because the the people who own the condos behind the hotel do not appreciate late night swimmers. Why own a condo there then?

I appreciate pets, but don't think that wet pets should be able to be in an area where food will be served the next day, or the same area where guests are dressed to wait to go out to a nice dinner or outing on the island. When wet pets are in this area, the other hotel guests who do not travel with pets have to be subjected to the smell of another guests wet pet. Older animals or ones that are not bathed regularly have a very unpleasant smell, and therefore should not be allowed in these areas of the hotel.

Awesome Room, Staff was Great, Front desk clerk was very helpful and directed me to a great view of the ocean. I would stay here every time I pass through. Parking was great easy access to my room, Loved it.

busyvacationer, General Manager at Best Western Ocean Breeze Inn, responded to this review
We thank you for your response to our hotel and staff. We continually strive to ensure guest satisfaction and a pleasant stay in Hilton Head. Thank you again! Regards, Lenny Smith

5 Hours before checking in, I was told the Grand Hilton Head Inn, an Ascend Hotel was not available because it was under construction. No info on website and I was told the owner didn't want want info online. I was told I could stay at the Best Western nearby, which was owned by same company and had better amenities since it was just renovated-really? The one I reserved had indoor corridors and a balcony. This hotel sucked. Outside corridors, rooms stank and felt moldy. Floors were so filthy, my white socks were black. Breakfast was "supposed" to be served from 0630-0930, however, at 0650, they were just setting up. Many guests were in the lobby. Stay clear of this one. Owner has ZERO integrity by not disclosing on website that original room reserved was under construction. After stating disapprovingly I was not given the opportunity to make other arrangements due to the nondisclosure of original hotel reservation being under construction, I was given a small discount.

busyvacationer, General Manager at Best Western Ocean Breeze Inn, responded to this review
I personally apologize on behalf of the staff and management that we did not meet your expectations. The renovations at The Grand had a completion date prior to your arrival, delays that would result in noise and discomfort for our guests. We had NO idea these projects would not be complete. The hotel we moved you to, Best Western Ocean Breeze Inn, renovated, brand new pool, complimentary full breakfast, is a better value for you, our guest, at this time. I cannot locate any record of your stay with no name but I hope you brought any concerns to the attention of the front desk staff, as they would follow-up accordingly and or move your room to ensure you a pleasant stay. Regards, Lenny Smith General Manager

Stay and staff were excellent.. I particularly liked the included breakfast bar and that there was hot coffee available 24/7... the workout room was definately sufficient..pool is now in.. tennis courts too. Christine was outstanding in giving great customer svc., and Margaret was instrumental in making certain we were happy with the "bang for our buck'! Also, I big "Thank You!" to the day staff who immediately returned to me my ipad that i left by the bike rack in a momentary lapse in concentration due to the heat. I would definately stay there again :)

This is one clean and new rooms. This hotel is better than some in hilton head that I need to take a bath before I enter. This place has a good free breakfast, the pool was being work on so I did not get to us it. The walk to beach is not bad but parking at beach park is better. I was there in off season the prices are cheater.

I must say the staff in this motel polite,kind, and help On check in the cleanliness of the room was totally acceptable. but day 1 floor was not swept. Day 2 the room was not cleaned at all by the time we returned to the room around 4pm. Whe I called front desk at 5 pm I was told the cleaning staff had left for the day. I finally got some towels for morning shower and the trash emptied and some clean trash bags. Keep in mnd the reservation was made a yr ago and we had no out door patio and but a walk way of what remained of a cemented area twice its size. few had a lovely view of a rusted chain link fence and what used to be a tennis court. The pool was 3- 4 ft deep and only large enough to accompany about 10 persons. the room would be fine for an overnight stay if looking for a clean place to sleep. I would have left if the staff had not been so wonderful ie front desk staff.

busyvacationer, General Manager at Best Western Ocean Breeze Inn, responded to this review
I really appreciate your comments, as you are the only source of feedback so we may address customer concerns. I have spoken with Housekeeping regarding your stay and all future guests stay. The tennis courts, unfortunately do not belong to us so we cannot do anything about them. Our new pool is quite ample for a small boutique hotel, as we only have 63 rooms. The capacity for seating is over poolside is twenty with a bench wall for seating in the pool and 20 additional seats in chairs with umbrellas, has all new custom made furniture with breakfast seating outside for guests to enjoy. I appreciate the staff comments, as they are our strongest asset and we really appreciate them. Regards, Lenny Smith

The rooms are very nice and the staff was great! Even though it didn't have beach access, it was within a 1min drive to the local access point or or could call the free shuttle! No complaints at all!!

The location of this hotel is fine - you do have to walk to get to the beach, but we did not have a problem with that during our stay. There is a tiny pedestrian beach access trail just across from the hotel property which will get you to the beach in maybe a minute (though locating the actual Best Western from the road is not intuitive - for future visitors: turn in at the Xanadu condos & turn left past the tennis court to get to it). Location aside, the customer service at the front desk was flippant at best; they were busy, I get it... but still. No problems with room service or other services. Be warned: our room was damp. I mean, it was more humid in our room than it was outside. The air/thermostat worked - we could feel it blowing & the temperature stayed where we set it, but the air remained humid & damp no matter what setting we put on the thermostat, which made our time in our room horribly uncomfortable.

I spent two nights at this hotel and I don't regret my decision, even though it doesn't sit immediately on the beach. The hotel is at a superb location,newly renovated, very peaceful and quiet with a brand new pool. The front deak agent,Sophia, who checked us in was very polite and professional and as warm as the Hilton Head sun. I am definitely looking forward to go back pretty soon. Great Breakfast ????

Adequate rooms, inconvevient to get to the beach - you have to drive and park in the public lot or walk a half mile carrying all of your beach gear. Breakfast area is too small for the number of guests. Food was constantly running out.

My wife and I stayed 3 nights. The breakfast was included (kudos for having sausage gravy). The hotel is a 5 minute drive to the beach with free parking. You could walk but not advised if you have lots of beach supplies to carry. The hotel rooms were nice, beds very comfortable. The swimming pool was small but there was a full service drinks/snack bar nearby. The highlight of the trip was of course Coligny Beach right up the street.

This was not what I was thinking I would be getting when I booked on hotwire. Next time I will book directly with the hotel. This was a learning experience for me, but I only getting it like this once. I can hardly wait to get up and get out...

BestWesternHotels, Corporate at Best Western Ocean Breeze Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Spent three nights... here's my comments: Good: staff very friendly especially Tiffany at front desk. Remodel done well on very old property. HVAC works well. Good room lighting. Bad: breakfast is mediocre at best. On scale of 1-10, I would give it a 5 at best. The toiletries are awful! Bring your own. Grounds are unattractive. I wouldn't stay here again unless it was a real bargain.

Property is tucked away but once you find it, you will be impressed with the rooms and the service. Staff was very accomodating and friendly - very happy to help in any way to make everyone comfortable. Rooms were updated and very clean. Beds were crisp and comfortable; tv was extremely impressive for a hotel. Complimentary breakfast was loaded with hot and cold options and the staff was readily available to find anything for ypu that mau have run out. I would certainly return to this property. The beach access was also just a 5 minute walk away.

Took such wonderful care of me at check in and during stay. Great rates and Carrie too time to read my request comment made for room choice when I reserved my stay. Lenny was amazing when I needed to extend a few more nights during a very busy weekend. He took care of me and it is so appreciated. Thanks to you both for making sure I had a great solo mom time away :-))

It was our first time to Hilton Head and we were looking forward to using some Best Western Points. When we called Best Western to talk the corporate office said this was a great hotel. We were let down. The staff is friendly and that was great. Our room was 104, under the lobby car port. Traffic and noise throughout the night. People smoking right outside our door, I thought is was non smoking facility. No patio furniture by the pool or outside for that matter. Parking was terrible and far away unless you got one of the few close spots. Breakfast area was crowded and ran low on items during the busy times. We made the reservation months before we arrived and were disappointed that was the room they gave us. Anyway, we do not recommend staying at this hotel with your family, especially room 104. They tried to help us by giving us 1000 points, doesn't quite cover the experience we had. We talked to the staff they said they were sorry.

BestWesternHotels, Corporate at Best Western Ocean Breeze Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Yes, rooms are updated, but not upgraded. Still cheap finishes and furniture. New decor does not go with the style of the hotel. More attention should have been paid to the actual building. Hallways dirty, not enough parking spaces. Beds were comfy too. I would have been more satisfied if the room charge were not so high.

I've stayed here multiple times. Rooms are in great condition and are very clean with nice decor. Comfortable beds, nice walk in showers. Large new fridges and microwaves. Keurig coffee maker is a nice added touch. Lenny is a hands on manager which makes a big difference for this property, always a pleasure to deal with.

busyvacationer, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you so much for your kind review of our property and staff. "Lenny" is only part of the equation, I have a great time!! We look forward to having you back with us in the near future. Best Regards, Lenny Smith General Manager

This hotel has great beds and showers and is in a perfect location to the beach. Very professional, helpful and friendly staff. BUT!! The Coffee is simply THE BEST coffee I have EVER found in a chain hotel. It's up there with the best that Starbucks has to offer!! if you enjoy coffee... this hotel stands out. PLUS they have J1772 and HPWS EV chargers.... for those that care about the environment...

The hotel staff were really nice and the rooms are very clean and recently renovated; unfortunately the walls are very thin and you can hear everything in the rooms next door. On this trip, we happened to have people next door who made a lot of noise and kept their TV on all night at a very loud volume. I know this is not the norm but since the walls are so thin, we did not get any sleep that night. Breakfast the next morning was ok, unfortunately a lot of the food was cold by the time we got down there (8:45am), even though breakfast was supposed to last until 9:30am. I guess they had an electrical failure that morning and were working to get it fixed. Overall, the hotel is in a great location close to Coligny Circle and one of the few hotels on the island, it's just too bad that there were so many problems when we stayed there.

busyvacationer, General Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for your comments. We sincerely apologize for the power failure that morning. We were finally able to recover and complete breakfast service. We do not allow any guest to affect the stay of another, whether its a pet, talking, or music. Always contact the front desk immediately and we shall respond to your needs. We thank you for staying with us. We continually strive to enhance our guest services and facilities. Regards, Lenny Smith General Manager

Checked in for two days and ended up staying for more than a week so I could explore the island. On the second day, the hotel experienced a water main break for several hours but made up for it by reducing the daily rate, then agreeing to honor that same rate for several days forward. Is was moderately new (not worn down), and very clean. The staff were very friendly and helpful - Lennie, Martha, Margaret, Paula were all outstanding in answering questions and helping to extend my visit. Parking right at the entrance is a bit limited but there's additional parking in the adjacent lot on one side and around the corner on the other side. Breakfast was pretty good, but always the same and got old after the first couple of days.

So happy we decided to stay here Nice clean large rooms. Front desk people are awsome Friendly and helpful! Lenny Mgr is very nice and accommodating ! Its close to the beach and restaurants Dog friendly is a plus! Nice breakfast choices kept clean and neat! Beds are super comfy nice walk-in shower.We would definitely stay here again when returning to the area Want to mention Martha is helpful with restaurant choices and was super sweet to our dog Pixie??

busyvacationer, General Manager at Best Western Ocean Breeze Inn, responded to this review
Good Morning, Thank you so much for the awesome review. Martha is a very valuable asset to us. We continually strive to enhance our facilities and guest services. Pets are people too! Regards, Lenny Smith Manager Best Western Ocean Breeze

I arrange hotels in many places for our staff. Danielle is one of the most helpful and friendly people I've dealt with in the hotel industry. Great place to stay and great people to work with! Definitely recommend you stay here!

Clean and comfortable rooms. Close to beach and Coligny Circle. Great breakfast and even had a Keurig in the room. Martha at the front desk was particularly helpful for info regarding good places to eat and orienting me to the island.

busyvacationer, Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to give us a review. I am very glad to hear Martha was so helpful, she is very valuable to us. Thanks again and we hope your travels bring you back to Hilton Head and Best Western Ocean Breeze very soon. Regards, Lenny Smith Manager

Martha was so amazing! She was so sweet and very helpful! We all absolutely loved her. I am looking forward to my next trip there! The place was in great shape and we really enjoyed seeing the snow all around.

My husband and i just stayed here for our honeymoon and we could not be any happier with our choice! Danielle from the front desk was so helpful and sweet to us, she for sure made our stay. Thank you for everything danielle! We will for sure be back to stay here! All the Love , The Hendrix's

This is a nicely remodeled hotel. The pool had not been finished yet. The room was clean and the beds comfortable. The breakfast was ok. There is a soliciter for Hilton Head acitivies stationed in the breakfast area. One morning it was a male and the next day a female. The female was fairly high pressure and made us feel uncomfortable. The desk staff has bike rental information. The rental bikes are an outside firm and were excellent to work with. The bikes were well taken care of and very reasonable. It is not the bikes at the fence area of the hotel, (Those were not nice) but rather the far end area of the hotel.

Very nicely updated rooms. We were impressed with the style and the very comfortable beds. Good breakfest selection. Location is great. Close to everything but off of the main road so it was very quiet.

very very nice property, clean resort like rooms. conveniently located, nice room amenities and well appointed décor. only problems were some electrical outlets in bathroom area were not functioning as was the case for the treadmill in the fitness center. did not report the incidents as it was xmas day. definitely would return to this property and highly recommend it to all travelers

They went our if their was to aaomidate. I have stayed at this priest over 6 times visiting my family. It will be nice when the pool isfinished. It is very con isn't to get to the be honest and other areas. I would like to see a better lit parking lot.

This property can be a little challenging to locate, as Google Maps tells you that you have arrived while you are in the midst of a row of condominiums. However, drive straight to the end of Lemoyne, which dead ends in the BW parking lot. I found the staff to be very friendly and accommodating, both during arrival and during the stay. At breakfast, Margaret worked hard to make sure everyone had everything they needed. As you walk to your room, you may notice that the pool area is closed and is under renovation. Additionally, the tennis courts beside the hotel are in a state of disrepair. However, the rooms are freshly renovated and very comfortable. My overall impressions of the property were very positive, and it will be very nice once renovations are complete. It is not right on the beach - you have a relatively short walk to the beach, but we are fine with walking and were more interested in a good price and pet-friendly hotel. Note that there is a $100 pet free if you bring a dog; I was not made aware of this at check in so it came as a surprise. However, this was the third property we stayed at during this trip and all charged a fee for pets.

Good price that will accommodate our fur-baby. Close to the ocean Nice clean room, good breakfast and quiet surroundings. Would stay again if in the area. Danielle at check-in was very helpful, she went above and beyond to answer my all my questions.

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for the review and expressing your appreciation of our efforts to ensure comfort and convenience for our guests. Our staff is incredible and make this happen daily! We are continually enhancing our facility, amenities, and services for our guests and hope you (or family and friends) will visit in the very near future! We are completing our pool, now offering complimentary tennis, golf nearby, our sister hotel is renovating (3 minute walk) to include Full-Service Restaurant and Lounge and rooftop bar and sun lounges! Best Regards, Lenny Smith Manager

I had booked a room at a very attractive non refundable rate in November for a week in January. In mid December a family emergency forced me to cancel my vacation plans. I could not cancel the hotel reservation online as it was non refundable. So I called the hotel directly and explained my problem. The manager, Lenny, understood the situation and voluntarily cancelled the reservation and the charge to my credit card. Thank you Lenny. I hope to re-schedule some time for a visit to Hilton Head

busyvacationer, Manager at Best Western Ocean Breeze Inn, responded to this review
We truly appreciate your time in giving us a very generous review. We are so please we were able to assist with your reservation! We thank you again, and look forward to having you as a guest in the future. Best Regards, Lenny Smith Manager

The room was clean, modern. The bath was small, but shower was updated with hot water and good water pressure. The outside of the building was being remodeled so we didn't get to see the pool area. Breakfast was a good assortment of cereal, muffins, eggs, bacon, waffle maker and pancake maker along with juice, coffee and fruit. Very good selection included with the room rate. The breakfast area is clean and updated as well.

My husband and I stayed here for 3 nights in November. We chose it because of the price & proximity to a friend's house. I was a bit nervous because of the mixed reviews, but we were pleasantly surprised! The room had recently been renovated and even had a cooktop, kitchen sink, fridge & microwave. I loved the spacious walk-in shower (I hate having to step into a tub) and the tile floor. The water pressure could have been a bit better, but it wasn't bad. The king size bed was awesome as was the AC and TV. The location of the hotel is very odd...between another hotel, tennis school & a condo complex. There are plenty of breakfast options (most are carbs). Walking distance to the beach and there is a shuttle to shopping & restaurants. There's a computer to print boarding passes. The pool was under construction.

I was with a group of walking friends when we found ourselves without hotel rooms due to our leaving a hotel for undesirable conditions. We called this hotel and Lenny went above and beyond for us. We had nice hotel rooms, breakfast prior to our 10 mile walk each day (we were participants in Pledge the Pink) and all around great and friendly service from entire staff. We have already booked rooms here for next Fall's Pledge the Pink!

The Lodging was clean and breakfast was fine. The hotel was close to th ocean and access was great. We will stay here again and hope the pool has actually been replaced next trip. The desk staff was very friendly was helpful with directions to dinner and the beach.

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
We thank you for your responses and continue to enhance our property and facilities for our guests. We look forward to having you back in the near future. Lenny Smith Manager

A real gem of a hotel tucked back off the main road. Wonderfully accommodating room with all the usual amenities. Great breakfast offering. Conveniently located near beach parking and access. The highlight of this stay was the helpful, courteous and professional staff. Out of our two weeks on the road and eight BW hotels, this staff was the best overall. A great value for the stay.

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
We are delighted you enjoyed your stay with us. We are continually enhancing our facilities and services to better serve our guests! Thank you and we wish to see you again in the near future! Lenny Smith Manager

This hotel was way above our expectations in every respect: value, location, comfort, convenience and facilities, but above all the staff, especially Danielle and Paula. You would never have guessed that it was the cheapest available on Hilton Head Island that week. In addition there was an immense and varied hot breakfast included.

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
We thank you for your recent review and are pleased to hear about our staff, they are vital to our access. We are continually enhancing our services and facilities to better serve our guests, by spring season even more offerings will be available with the addition of the pool, free tennis, golf packages, etc. Please keep us in mind for future travels as we would love to see you back in the near future. Lenny Smith Manager

Hotel was in walking distance of the beach. Staff was very friendly and helpful. Breakfast was very good with many choices of items. Beds were so comfortable to rest in at the end of the day after a full day of activities. You can even rent a bike at the hotel. Many places to ride bikes all over the island. It was a very pleasant place to stay.

We felt at home immediately. We asked about hard time better signage to find the place, the manager immediately explained town ordinances, pool inspections, etc., and what they were doing to better their guest experience. We were SOLD. The staff was always informative, talkative, friendly, wow again!. We read a review stating pink eye? from a hotel? really? Never ever heard of such..this is the place to be without the exorberant rates on the beach. Can't wait to return!

Room was not comfy cozy. We had a connected room and you could hear everything! My husband and myself contracted pink eye after staying there. Lessons learned! Not the gift I wanted for my husband's birthday.

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
I am sorry about your recent experience in our hotel regarding the connecting room. We would have gladly accommodated you in another room on your request. Pink Eye is not an issue with our hotel nor have we ever been blamed. Pink Eye can be gotten by over 100 sources and counting. Our "Sanitizied" rooms include use of black lite wands and bacteria sticks to ensure completely clean and sanitized rooms. I am sorry you assumed we were to blame. Any time, with our hotel or most any, we value our guests, simply need to know if there is an issue so we can rectify immediately. Best Regards, Lenny Smith Manager

We're frequent HHI visitors, and the location is close to all the action on Pope Ave. The hotel is under construction, but our room was finished with new floors, an updated and modern bathroom, mini-fridge, and big TV. The hotel allows dogs, which was a big plus. The staff was very courteous & made us feel very welcome. In the morning, there was a great breakfast with hot food, yogurts, & good coffee. The front desk said the pool will be finished by March-should be a nice hotel to stay at.

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
I thank you for giving us a review, we review these every week. The input and comments regarding our hotel facilities, amenities, and staff assist in continually enhances our hotel. We look forward to having you (your family/friends) return in the near future! Best Regards, Lenny Smith Manager

They are wonderful and will go above and beyond to make your stay perfect. Close walk to the beach, and shopping.. three miles from LIght house and pet friendly. The rooms are updated and clean. I brought my dogs and they welcomed him and remembered his name. Just very great

We were so impressed with our stay here. Everything is so clean, updated, close to the beach. Free WiFi, breakfast, shuttles to beach and back...Lenny at front desk is your go to guy, he's amazing...came here for an overnight road trip, but we will definitely be back to stay longer...

This particular Best Western was nice. Their pool is still under reconstruction and the tennis court is not theirs but they are trying to own it so that they can fix it up. Lenny was very nice and informative. Be on the look out for Mr. Steve trying to give you a free dinner lol??.

We had a little trouble finding hotel. GPS took us to another property. After finding the hotel we met Carie. She made us forget our frustration finding the hotel. She treated us like friends. When we had issues with our tv she came right up to the room and fixed it for us. This lady cares about her customers. Otherwise the rooms were nice and clean. We had a balcony with an unimpressive view. Parking also was not great. We ended up parking on an old tennis court. All in all I would gladly stay there again. Thanks Carie!!

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to review our property and especially for mentioning Carie. She is a very valuable asset to our hotel. We are continually updating our facilities and amenities for our customers. We are trying to purchase the tennis courts to renovate two for complimentary court times and add additional parking for our guests. As well we have our adjacent property past the tennis courts with an additional 20 spaces. Our pool will be completed this month. We are petitioning the city for appropriate signage for our property. Thank you again and we hope to welcome you back (and family and friends) in the near future. Please mention you are a returning guest when booking directly with the hotel so we may ensure you the best rate and accommodations. Regards, Lenny Smith Assistant Manager

I hope this place is in renovation; much construction, exposed spackling in room, no pool, tennis court used for parking. Least expensive with decent rating near beach but there are reasons. Placed first in room near check-in drive through; then in room across to ice maker that made noise at all hours. Staff friendly and helpful. Breakfast lacking in healthy options but great for those who want a heavy meal.

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
I appreciate you taking the time to give your review of our property. We do listen to our guests and we do provide more options for breakfast than required by Best Western. At the same time, we will implement a new vendor and offerings NEXT WEEK. I am sorry your stayed a few weeks early! The tennis courts are not our property and we do have additional parking but not directly adjacent to the hotel, hence use the tennis courts for closer parking. We are trying to acquire the courts, one for free tennis for our guests, the other for parking! I hope you will consider for your, or family and friends, visits to Hilton Head as we complete our pool and new landscaping by spring. Please mention your stay when booking directly with the hotel for any future visits so I can ensure you a very pleasurable experience with us. Regards, Lenny Smith Assistant Manager Best Western Ocean Breeze 843-715-4116

overall it was good 2 night stay. Breakfast time could use a little more seating. Renovations being done outside, although we didn't see anyone in 3 days working anywhere. Martha at the front desk was very helpful.

Customer service is out of this world!! Rooms were great!!! I would recommend all couples to stay here very quiet and secluded!! Balcony gave it that extra BONUS!!! That was an upgrade once we checked in!

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
We thank you for your recent review! We thrive on our staff as they really go above and beyond to ensure our guests have a extraordinary experience with us while on Hilton Head Island. We are continually upgrading our facilities, amenities and guest referrals to ensure every single client has a great stay with us! We look forward to welcoming you (and family and friends) again in the near future, we are adding the pool, enhancing the breakfast, adding packages, etc., now on our off-season so by spring there will be many additional offerings. Best Regards, Lenny Smith Assistant Manager

This hotel has been completely redone and is modern and inviting. The room was clean and comfortable. We would stay here again. The staff was nice and the location was near the beach and Coligney Plaza.

Great staff very helpful and friendly. Good location. Quiet and clean. Would definitely stay there again. Loved Lenny he was so helpful. Hoping the new pool is finished soon and is heated for the cooler weather. Wishing for a hot tube.

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
Dear Sir, We thank you for your review of your recent stay with us. We are continually striving to improve our guest experience and enhance our facilities and amenities for our guests. The pool will be open in November but unfortunately not heated. Please remember us in your future travel plans (and family/friends) and remind us you are a returning guest so we can ensure we make your visit a pleasurable one. Lenny Smith Assistant Manager

Staff was very knowledgable about places to see and foods to eat! Very clean, breakfast was wonderful! Can't wait to go back! Beds slept great. Location was just the right spot. We weren't aware that you could use bicycles to get to places that the cars couldn't get to, but we loved every minute of our stay!

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for your recent review and Trip Advisor. We are continually striving for better service, concierge services, and property enhancements. We hope you share this with your friends and return in the near future! Regards, Lenny Smith Manager

I was pleasantly surprised by this hotel. Martha was absolutely wonderful. She assisted me with help for my disabled dad. She knows all the places to go on the island. Breakfast was great. I have not seen a real breakfast in a hotel in a while. They had a real breakfast with eggs, potatoes, pancakes, waffles and so much more. My only concern is the parking. They are working on it. Lenny is a great guy.

The staff at BW Ocean Breeze was awesome - most especially Carie McKinley at the front desk - caring, thoughtful and fantastic. Truly appreciate her assistance and support!! Balance of staff always asked if we needed anything, and ready to assist. Thank you so much!!

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for your review, our staff continually get the highest reviews. We appreciate each and every one of their efforts to ensure our clients a very enjoyable experience. We look forward to having you back in the near future and let your friends know of our "hidden gem" so close to the beach without the very high rates. Best Regards, Lenny Smith Assistant Manager

We were going to Paris Island for a gratuation and mini vacation. Drove for 10 hours from Cincinnati Ohio and needed a place to rest for the night. We got to the hotel at 2 a.m. and we were very exhausted. The front desk lady Paula, was very nice, helpful and understood we had a long day and made the check-in process so quick and gave us a room. She even assisted us in getting our car parked. Thank you Paula!!! Room was clean,comfortablebed, great breakfast, fresh coffee. Check out was smooth and quickas well. Would definately go back afain!!!

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
We appreciate your generous comments regarding your recent stay with us in Hilton Head. We REALLY appreciate our staff and our marines! Best Regards, Lenny Smith Manager

The staff was great and very helpful and the hotel was very clean. We liked it so much we are returning in a few weeks. Very dog friendly!! Beach was close,shopping was close. Just a great place to relax!

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
We thank you for choosing Best Western Ocean Breeze. I am very pleased your pet enjoyed our hotel as well! Please call us the morning of your arrival and we shall block your room, ensure your arrival and stay are as enjoyable or even better than this trip. We thank you for your business. Regards, Lenny Smith Assistant Manager

Stayed here while in town for a Parris Island Marine Corps Recruit graduation. Although, it was a little further away from base than I would have preferred, we got a great price on nice accommodations with friendly staff.

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
I thank you for your generous comments, we accommodate many "Parris Island Families". We continue to strive to offer more amenities and even better service for all our guests. We truly appreciate our MARINES! Best Regards, Lenny Smith Best Western

The staff was very accommodating and friendly. I had my wedding party stay there and they were treated great. The breakfast was great. It will be much better to have the pool which was being built. A bar at the pool would be nice too. We will come back again!!

cat11081978, Manager at Best Western Ocean Breeze Inn, responded to this review
We thank you for your generous comments. We continually strive for more amenities and even better ways to serve our guests. We will complete the pool next month (finally) as Hilton Head permitting and inspections are a lengthy process. We are getting an alcohol license and will have limited food offerings pool-side by next season. Best Regards, Lenny Smith Manager

We only spent one night at this hotel but we thoroughly enjoyed the friendly, relaxed atmosphere in this beautiful hotel. The manager found time to come and converse with us and the staff, especially Lenny and Martha, went out of their way to accommodate us. A very pleasant experience.

As far as I'm concerned the Best Western Ocean Breeze is the best hotel on Hilton Head Island. Their weight limit was 75# for dogs when I called for the reservation, I said my dog was heavier by about 10 pounds and they said it was OK. We went and let my german shepherd who has a brain tumor and may have a week or a couple months left to live. She got to be in the ocean and on the beach for the first time ever. The hotel was super accommodating and great to my husband, me and my dogs. The best place on Hilton Head. I'd go back again in a minute.

Hotel does not have a grill or griddle for making sausages or other foods. Sausages looked boiled or microwaved. We opted for McDonald's. ***Also the hotel is running a SCAM with some timeshare company. They make you get your parking pass from the timeshare sales rep and you have to listen to the sales pitch. Rooms were newly remodeled and fabulous but exterior has lots of construction and is old. Would not stay here again.

Went online and found this great selection. Great pricing, very clean, close to the beaches....and most importantly to my family, PET FRIENDLY. The hotel was very clean, staff was tremendously courteous. There did seem to be a bit of rehab that was occurring, but, if they're upgrading the hotel...even better. We'd certainly stay at this location yet again. As for Cons....parking was not as ample as I'd like to have seen; the breakfast that is offered is very low grade. Selection was pretty good, but the eggs seem to be from a powdered egg variety, sausage patty was watery, and breakfast muffins seemed to be very stale. Not sure if my taste buds weren't working, but the orange juice tasted as if they put a splash of orange into some water to "flavor" it. Also...after driving 5 hours, the last thing I wanted to do was stand there and listen to a bunch of marketing for local hotels and a time share pitch to get us to go to a "short session for $100.00!" Not what I came to Hilton Head for. Give folks a break upon check in. While Jerry was nice....just checking in was not the time for him to give us a pitch!!! Otherwise, a very good stay.

The Ocean Breeze Inn is not ready for prime time.. The pool is not operational and rooms are in the process of being renovated. We stayed in one of the new rooms and it was ok....typical moderate hotel outfitting, a grade below the typical Hampton Inn or Hilton Express. The Ocean Breeze had an odd layout....all rooms face the outside in a big square configuration with only one elevator and stsir case.....walk all the around the building to get to the lobby. The breakfast was not disappointing......cold coffee, hot water dispenser not working. My biggest peeve was their PET UNFRIENDLY charge if $45 per night if you bring along your four legged family member. And they don't readily disclose this in their website.....only a notice that pets are welcome but call them for more informstion. They did waive one night's fee when I complained That the pet fee was 1/2 the price of my room. All in all the Ocean Breeze Inn is not ready for prime time or for Fido.

Basically nice hotel that's been remodeled. The pool was still under construction and parking is lacking. Staff is very helpful, breakfast very good, and the free shuttle to local shopping and restaurants a plus.

busyvacationer, Manager at Best Western Ocean Breeze Inn, responded to this review
Thank you for your recent stay with us at Best Western Ocean Breeze! We are completing a full renovation of our property and adding a swimming pool. In the meantime we offer pool access less than 3 minutes (walk) away. We have ample parking, just not all directly near the Front Door, including our neighbors approval to use their parking, as well as 20 additional spaces past the tennis courts. We will continue to strive for excellence in all our renovation and guest upgrades and hope you choose to visit us again in the near future! Thank you again! Regards, Lenny Smith

Great staff very friendly. Room was clean and well maintained. Pool was waiting on inspection, but did not miss not having a pool on site with Colginy beach being so close. Breakfast had a good variety. We plan on going back.

busyvacationer, Manager at Best Western Ocean Breeze Inn, responded to this review
We thank you for your review and are constantly upgrading our facility to enhance our guest experience. We hope your travel plans bring you back to visit us again in the near future! Best Regards, Best Western Ocean Breeze Lenny

Our Stay was AWESOME and simply AMAZING!!! Special Thanks goes goes LENNY, He is the REAL MVP! From start to finish, he was there every step of the way from our first phone conversation to the last goodbye. He took care of hotel reservations for my entire family who traveled from all over the place to attend our wedding. My wife and I were so pleased with the entire staff. They truly went above and beyond. Our reception took place and their sister hotel, the Grand Hilton Head Inn. Lenny prepared the food and worked before, during, and after the reception. My wife and I had a wonderful time and we are already planning another trip!

Hotel rooms and lobby were recently remodeled and very nice. Exterior of hotel looked very old and in need of work. Pool was under construction but a sister resort had a pool. Our room had a weird dampness...towels and toilet paper felt damp.....not sure if that's a beach hotel thing or a problem with the cooling system. Nice location, beach across the street, just a short walk. Super friendly and helpful staff!

We had a GREAT stay! Our group had 6 rooms for 3 nights and had a wonderful time! ALL of the hotel staff went above and beyond! Special thanks to Lenny! We will stay here again! Already planning for 2018!

We were traveling as a group (11 people) to do an event in Hilton Head and had booked at a different hotel. We had some major issues and had to find another place to stay at 9:30pm after driving all day. We randomly called Best Western and found an angel named Lenny who helped us get affordable rooms and took us under his wing. The rooms were AMAZING (clean, spacious). The staff helped us find restaurants, opened breakfast early for us before our event and even set up the kitchen area for us to socialize and watch football games. We will be back next year! THANK YOU!!!

We just stayed at BWOB for 3 nights. Let me start by saying the beds are very comfortable and we slept great!! Rooms were very clean and I loved that the flooring is all tile or laminate, especially traveling with a dog. I ask for ground floor for easy access for my dog to be excused, and we were conveniently located right adjacent to the free breakfast. With all that being said, I wouldn't recommend a room across from the elevator. The pool is still not opened, that was a little disappointing but not a deal breaker this trip. Everyone was very friendly and accommodating. I'm sure after all renovations are finished this will be a beautiful place. Short walk to the beach, free shuttle availability also.

Nice stay to check out hilton island. Not far from the beach and you can rent bikes to get around. It's been updated and the pool was being renovated. A few miss where the chipped bathroom door and toilet, but a nice stay.

The booking for this hotel was made a couples days after hurricane Irma. Didn't know if I wanted to try to keep or cancel my whole vacation. I called the hotel and spoke with Danielle and she kept me update about the weather conditions in Hilton Head and the updated cancellation policy When arrived Lenny was more than helpful throughout our entire stay. Also great food at free breakfast. Rooms are very nice, and nice roomy shower.

I had to leave Beaufort due to hurricane damage. I wanted to stay close and I have a dog. The BW in Beaufort has a great location, but the cost to stay is a direct result. So we drove over a few bridges and what a difference! The place is beautiful! Completely remodeled, with beautiful floors, showers, decorating, etc. They even had a Keurig in the room!!! Everyone was super nice, the lobby was very inviting, the breakfast was great, the place is so clean and the cost was less than the others and MUCH nicer! What a find!!!!!

very good vacation in this hotel,The only thing I did not like /May be I did not pay attention/ no private balcony.Easy access to the beach/6-7 min walking distance.I did not use the breakfast bar but it seemed to be clean and organized.

I was here leading up to The Hurricane Irma of 2017. It looked like Hilton Head was getting to be hit hard and the Island was put under evacuation a few days into my stay. The storm ended up taking a Southernly turn and spared SC of the worst ther storm offered. All the People who worked at the Hotel were personal and helpful and kind. They seemed to sense when to give people some space and when to be engaging. Lenny and Danielle often worked the desk side by side and made for an entertaining atmosphere. The Hotel is having a new pool put in that is still under construction but the beach is a short and pleasent walk and the location is ideal for overall convenience. The breakfast that is included is decent, the waffles I particularly enjoyed and coffee is served 24/7. The rooms are roomy and fairly modern and the value is very good at the price point I was able to find via expedia. Also, one of the few hotels that allow dogs. This is a great draw for dog people as its an ideal place for dog walking and the beaches allow dogs, though limited in the high season. If you hate dogs you dont want to stay here as you are likely to atleast see a dog or two on most days. Overall

The staff was very friendly and informative, their attitude was great, the overall service was amazing. The location is perfect too. You have the beach at a walking distance and many restaurants. I would definitely come back!

Rooms very clean, updated, good wifi, pool undergoing construction, bed was very comfortable and staff was great Breakfast could be better, very basic choices Water pressure was a bit too low for my liking

This was a very comfortable Room, Mattresses and Pillows were very comfortable, The room was clean and very large. Loved the the keruk coffee pot, small fridge and micro wave in the room. Our room was right next to the lobby, room 104 it had two queen beds. very quiet for being next to Lobby. We stayed three nights. Even though the pool was not ready by the time we stayed on Aug 23,24, and 25th due to they had lots of rain . It was a great stay, The two Desk clerks Jenette and Paula outdid themselves. They were fantastic.

The BW Ocean Breeze is a very nice hotel at an even nicer rate. I love Caligny Beach and neighborhood. Next time, if I can't get a room there, I will undoubtedly spend most of my time there - the public beach rivals upscale beaches anywhere in the world, the plaza is great shopping, and the people are amazingly nice.

The hotel was difficult get to. The walls in the room are thin. Musty smell in the rooms. The breakfast is mediocre at best. Definitely overpriced for what you get. The rooms are difficult to access from the elevator

BestWesternHotels, Corporate at Best Western Ocean Breeze Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

A nice spot to spend a night. Very clean, friendly staff, very comfortable bed. Breakfast had hot food and options for everyone. Would stay here again The only inconvenience was the lack of a vanity in the very large bathroom. The walkin shower was a nice perk

great location in hilton head island SC walking distance to the beach, large rooms, full breakfast was a plus as we just had to pay for a full dinner a day. Pool is being remodeled so it will be like new soon.

The owner has spent a ton of money on granite and tile, but it is still an old motel with small, dark rooms. It is not worth the money! Forget about paying for a "patio" room...it is a slider onto the edge of the parking lot. We left and went two blocks to the Holiday Inn Express for a similar price but far superior quality.

we lost power to just our room. They never offered us to move even after I asked. I finally left after we saw a few 4 legged critters in the room. The overall experience was a nightmare to say the least. The worst part is they still charged me for the night.

It was a great hotel, the staff were very helpful! Do NOT use their dryers though...complete waste of money there! The hotel is very close to the beach....IF you walk in the correct direction provided from the hotel staff....lovely surroundings!

My family has been going to Hilton Head for years, staying in a nearby condo. The family has gotten too large for the condo, so I stayed a few nights in this hotel recently during our vacation. It is practically next door to the condo and I never knew it was there! No (or practically invisible) signage from South Forest Beach Dr. I found it on google maps and reserved a room. The room I was given had a view of...a stairwell. Went downstairs and asked for a different room and the agent checked and asked, "would a balcony be okay?" After a nanosecond of consideration, I said, "sure, that would be fine." The hotel was clean, the room was large with 2 queen beds with super comfortable bedding. One of the best showers in a hotel I've encountered in a while. A very nice and large HDTV was welcome. The location is a block from the beach with plenty of shopping and restaurants nearby. The only negatives were; the pool was closed for reconstruction (not a biggie, I went to the pool at the condo.} And, it was strange not having a carpeted floor. It was a wood-looking tile. I'm sure it is much easier to care for, but I'm weird about putting my feet down on a cold surface in the morning. That said, I will surely return. Staff were very pleasant and eager to please. The location is terrific. And the condition of the room was exceptional. The free breakfast was not awesome, but it was okay. Okay for free is fine with me!

Overall it was just Ok. Staff was nice and always helpful. Room was basic and clean. Took my dogs and based on the best Western policy, we were over charged for the pet fees. Disappointed the pool was under construction and the view from our room was the construction zone.

My mother, sisters and I stayed here for a weekend trip to the beach in Hilton Head. The hotel is located across the street from the Coligny Beach, a 7-minute walk approx. The hotel is small and is sort of hard to find at first, b/c it's located near several other hotels at the end of Lemonyne Avenue in the back. The staff are super helpful and nice, and the full breakfast is pretty good (a hot breakfast including eggs, sausage or bacon, biscuits, waffles or pancakes, potatoes, grits (instant), and standard items like cereal, muffins, bagels, fruit, yogurt, milk, and boiled eggs). There is 24 hour coffee and tea in the lobby and keurig machines in the rooms. I was bummed (at first) that the pool is under construction, but all guests get a pass to the Grand Hotel up next door (less than a 3 minute walk) to use their pool. Either way, my family and I walked to the beach every day and swam there (even early in the morning at sunrise and felt safe walking over). The rooms but clean with plenty of hot water for showers. Overall, this was a comfortable stay for a reasonable price in an otherwise expensive location near the beach.

Hotel was doing some upgrade but we wasn't inconvenienced in anyway. Staff friendly and helpful. Location to beach was across the street. Old school style hotel building that was upgraded completely in each room. Great decor and bathrooms. Good spot , good value and easy location on the south side of island. Close to everything .

We enjoyed our week stay at Ocean Breeze. The staff is extremely friendly & helpful. We had second floor room which was kept spotless by the staff. The rooms are updated, bright & modern with all tile floors (good idea for easily cleaning up sand), the bed was extremely comfortable w/lots of pillows & nice linens, ironing board, Keurig coffee maker, sliding door to balcony, full size closet & plenty of towels. Breakfast is included & the staff worked hard to keep up at peak times (waffle/pancake maker, eggs, sausage, cereal, yogurt, fruit, good hot coffee, etc). Nice comfortable lobby & parking included. We are looking forward to our return when the pool is completed. The walk to the beach is about 10 mins.

Great location, free shuttle service just a quick call away, friendly & helpful staff, great value for the area & accommodations. Pictures actually look like the property, & a nice continental breakfast. 1st time stay in Hilton Head, & again we were pleased at the value for how close it is to the beach. Everything else I called on was much pricier,especially to be as close to the beach as I was- just a short walk across the street to the beach.

If there are no other hotel rooms available this one would be sufficient. The pool is under construction so if you are looking for a relaxing stay this is not the place. It is very hard to find as there is no sign. No lobby to speak of so there is really no place other than your room to be. The room is sufficient but the tile floors are very hard and you will want to keep your shoes on when walking around the room. We were out all day from early morning to evening and came back to find our room had not been cleaned. When told about ti the excuse was the sign was on the floor so they did not know what to do. They couldn't knock??? Poor excuses for lack of service. Considering the rate that was paid (which was the same as other full service hotels were charging) this was not a Best Western but a Worst Western.

My family and I typically stay in a condo when we are down, but we were unable to get 1 this year. We opted for Best Western, & were delightfully surprised with the quality of their rooms. Staff was friendly & helpful, hotel pictures online were very accurate, & pricing was great to be across the street from the beach!

The hotel was wonderful inside! The rooms were clean and the staff were very helpful and kind! The outward appearance of the hotel was not very nice, lots of construction and we didn't feel like we were at the beach, but we're very thankful for a nice room to sleep in!

Need improvements- No Pool-No Security. The hotel needs a facelift for the money they are charging. They need security and it is completely dark in the surrounding areas-you have to use the light on your cellphone when walking.

Recently renovated and clean, the Best Western Ocean Breeze offers a great value. I was in Hilton Head for a conference, but it would make for a budget-friendly alternative to the much pricier resorts on your next family vacation (at least once the pool is finished). The breakfast variety was a plus, as was the WiFi capable of video streaming with no drop-outs. Good AC. Downsides: parking is limited, bedding was just fine but nothing special, and noise could be an issue with some rooms adjoining.

Having just come from a week house rental, I needed an extra night in Hilton Head and didnt want to spend too much. We found this Best Western which was close enough to the beach and under $300 a night (our criteria). The hotel itself was fine for the one night we were there. It was clean and the bed was comfortable. The room had a fridge and a TV and free breakfast is included. If that's what you are looking for - affordable comfort - great! The staff is nice and helpful and town is not far away. I wouldnt really have wanted to stay there for multiple nights though - I'd rather have spent more for something a bit nicer (see below) Now, the not so great...The beach is about a 8 minute walk away, which is fine, except for the fact it's not a very nice walk (especially in the dark). You have to go through the parking lot which very dark and feels a little seedy. In fact, you might have to do that walk too if the parking lot is full (not so fun). The other big bummer for me is that you may get a room (note - most rooms are small) literally right next to the entrance (yikes!) or the noisy ice machine - meaning if you are a light sleepy be careful with which room you get. Also....The pool is being constructed so you have to go to a building down the block if you want a pool (which is fine, but wish I would have been told about this before). Know before you go...happy travels!

I absolutely love this hotel and cannot wait to come back! The staff was excellent and so friendly, being new to Hilton Head they were more than accommodating to make me feel welcome, George was just the best! The rooms are beautiful and clean! Probably one of the nicest Best Westerns I have stayed at, the beds were so comfortable I almost didn't even want to get out of bed! The breakfast was super yummy and overall this was just such a great experience! Can't wait to come back!

I was very disappointed with my stay at the hotel. Hotel was undergoing construction or renovations. Hard to locate hotel due to poor signage. Bathroom shower not tiled like it appears in pictures. It was wall paper to look like tile and paint. No chairs in balcony to sit, balcony area dirty with cigarette butts and puddle of water although it had not rained. Room had strange, sour odor. No hooks in room to hang things. Poor lighting in room by kitchen area. Only good thing was the bed and pillows were comfortable.

BestWesternHotels, Corporate at Best Western Ocean Breeze Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

I visit HHI a LOT. This time it was for a conference, and I was trying to find a hotel that was less expensive than the one that the conference was at. I found BW Ocean Breeze Inn, and I decided to give it a try. I can tell you, you will not regret staying here. It is extremely clean and has the most friendly staff! I will be back!

Good Experience. Bed slept very well. Enjoyed the breakfast. The staff was wonderful they went over and beyond the call of duty. Would have love it they had a pool but it looked liked they were in the process of building one. Would stay again

It is one big construction site. We checked in and the room smelled like mold and cigarettes.It is supposed to be a nonsmoking hotel. The desk clerk had a lighter stuffed in her bra and it was sticking out....real classy ha! Staff was very rude and stood outside smoking while housekeeping tried to find a room that didnt smell. I watched her go in several rooms and I suppose she was was unsuccessful . Needless to say we did not stay here. We left and went somewhere else.

BestWesternHotels, Corporate at Best Western Ocean Breeze Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

My husband and I stayed at the BW Ocean Breeze July 5 - 7. We really had a nice stay. Positives: Clean room, Keurig, comfy bed, nice sized tv, nice staff, lovely shower, continental breakfast, and a reasonable price. No negatives. I do wish the pool had been ready, but we will be back and enjoy the pool next year. I just hope that the price doesn't skyrocket when the construction is done. I rely on reviews here on Tripadvisor to decide where to stay. Take my advice, you will be pleased with this hotel.

While convenient to the beach at Hilton Head and close to Coligny Circle with all its shopping the packing situation can be a real bear. Hidden at the end of a narrow winding street you might think you are lost. At the very end of Lemoyne Ave. you may have a hard time finding the motel. It is not very well marked. The rooms were nice and the breakfast was adequate for what it was. If we stayed again it would only be for the convenience of the location and not for any special amenities. The single elevator located outside means it can be quite a hike to your room. Entrances to the rooms are located outside on the breezeway so expect a good sweat on a typical hot humid day by the time you reach your room.

We stayed at this hotel for 3 nights in the beginning of May and it was great. Nothing fancy but the hotel itself was clean, the rooms were spotless and you can tell they were updated recently and were very modern. The beds and pillows were super comfy and the workers were all very friendly. The hotel is a little hard to find at first because it's hidden in the middle of condo's, but other than that its a great affordable hotel to stay that was a 2 minute drive from the beach. Highly recommend!

The worst experience I have ever had at a Best Western hotel. There was an extremely bad sewer smell in the room resulting in burning respiratory discomfort. I poked my nose into other rooms (202 was fine). The hotel is very nice, the breakfast is nice and the staff are friendly, but do not stay in RM 317.

Lowest hotel price we could find so close to beach, be ready for a hike, but if you are fit, it is no problem. Our room smelled, front desk was accommodating and moved us...to a room that smelled...less. I think the high humidity and old AC units were the problem, we really only noticed it for a few minutes after entering. Big breakfast spread. Construction was messy but did not disturb our rest. Floor was cold and sandy, even with daily housekeeping, wish I had bought slippers. I would stay again, for the price I can live with a few issues.

The outside of this hotel needs a little TLC but dont judge a book by its cover. This hotel is not hard to find pretty easy actually. The bed was the best bed ive ever slept on. The parking is improved for they turned the tennis courts into a parking lot. IF you are in the hilton head area and want a good hotel room for a great price check out this hidden gem.

Had to overlook some construction and remodeling going on. Room was clean, bed was comfortable, shower was updated and warm, breakfast was decent. Had no pool to swim in but it is currently under construction. Very freindly staff.

Comfortable, nicely upgraded rooms and baths. Staff was excellent and showed true customer service. Paula suggested a room with a balcony and helped us get a great rate at the last minute. Oliver was great at check-in, very personable, knowledgeable about island attractions and went the extra mile to assist with bags during check-in. Great value and close to beach with onsite bike rental and laundry.

There is no pool on site. The "sister" hotel has a pool, however it is well below expectations and not very easy to reach. Construction zone made it hard to relax and enjoy peace and quiet. Hotel is in a construction zone including the roads leading to the hotel. Overall not a very quality experience for the price. Supposed to stay 4 nights left after one and went to HI Express for similar price.

Mediocre at best. The rooms are updated and the beds are awesome and comfortable. That's where it ends. The location is sketchy. Too much construction going on around hotel. Breakfast was "just ok". No Pool ! Big bummer when traveling with kids. Won't stay here again.

BestWesternHotels, Corporate at Best Western Ocean Breeze Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

My family and I come to Hilton Head often to vacation, typically staying in a month long condo rental at another property. However, this trip was a bit impromptu & rates were outrageous with last minute booking. I took a chance with Best Western Ocean Breeze, & was pleasantly surprised! The beds were very comfortable, the hotel lobby, dining room area, & my room was very nice! Their staff was very courteous, & pricing was well below what I would have paid else where, especially since it was literally a 5-10 walk across the street to the beach. This will be my go to, when I am in town for a short visit!

My bride and I stayed here for 2 nights while we were in town to get married on Memorial Day weekend. This was a very busy weekend so finding a parking space was difficult. They served a continental breakfast which was fine but not outstanding. It was very busy due to the holiday but the staff seemed to keep it replenished. Our room was fine. Not great but not bad either. The bed was comfortable and there was plenty of room. Overall we were very satisfied

Room was clean, and lobby and common areas were clean and appeared updated. Parking was terrible and we ended up parking in a bike rack spot. The location of the hotel is difficult to find and GPS will send you in circles. The access to a pool is at another hotel (Hilton Grand) the is owned by the same owners. That hotel was crawling with class....grin.. All in all, if you don't mind the frustration of the parking situation, it isn't bad for what you pay for. We will probably pay the extra for a higher class hotel next time.

sam J, Manager at Best Western Ocean Breeze Inn, responded to this review
We appreciate your feedback, although additional parking is available in the neighboring lot. We are also expanding our parking to alleviate any additional concerns. We will have our own pool in the next 4 weeks at this property, also in the meantime the pool at our sister property is only a 3 min walk. We have expended over $3m in completing renovating the property last year. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

We arrived early in the morning and was able to check in. You had to ride thru construction to get to hotel. Wish hotel had a bigger sign besides a window sign. Water pressure was week in the shower. They had awesome breakfast every morning. Didn't have pool, had to walk to some other building to use pool. Nice hotel but next time we will stay on the beach for convenience. Stayed June 4th to the 8th

Positives: Very friendly and helpful staff. Room was very clean and well appointed. Negatives: Not on par with other major-metro area Best Western hotels. The room quality and decor is close but the overall appearance (especially the exterior) of the hotel is more similar to the brand about 15 years ago. Tile floors instead of carpet (which I can understand since this is in close proximity to a beach). This may also be personal preference but the design is more consistent with a motel (room doors open to the outside, not an interior hallway) versus a hotel which I didn't enjoy. Finding the location was extremely difficult without calling the hotel ahead of time. Parking is very limited and the "extended parking lot" has VERY narrow spaces almost guaranteeing door dings. Walls are very thin and everything can be heard from neighboring rooms and from the outside walkway. Breakfast (although free) was low quality: Stale tasting coffee, seemingly microwaved eggs and sausage had a very chemical-like aftertaste. Overall, I wouldn't recommend this location.

sam J, Manager at Best Western Ocean Breeze Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have expended over $3m in renovating the property and everything is brand new, we have hardwood floor in every room and do not have any carpet. The city has restrictive policies in terms of what we can do with the exterior of the hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The exterior of this hotel needs some love. There's no swimming pool, the parking lot is a mess, and the tennis court looks like it hasn't been maintained since the 1970's. Additionally, exterior signage is very minimal, so this is not an easy hotel to find if you're not familiar with the area. All of that said, we had a great stay here. The rooms have been very nicely renovated. Two things really stood out: the beds are super-comfortable, and the in-room fridge had plenty of room for a weekend's worth of food and drinks. The lobby was also very nicely renovated and actually was a fun place to hang out. The hot breakfast was also more extensive than I expected. One small complaint is that our room was not serviced on a Saturday.

Building behind 2 other places, limited parking, but room was ok. Seemed to be clean. Elevator way to far from our room to use so we used the stairs. Breakfast not work the walk down to lobby area because there was not much left and had been picked over. And there was still 1 hour remaining for breakfast hours.

the place is beautiful, the rooms are nice, breakfast is yummy. my only concern was that the front desk lady Carie, always smelled like alcohol. it was like she was drinking on the job. don't get wrong she was nice but i've could of done without the acohol.

Rooms are spacious and newly renovated (did a nice job). The breakfast ist quite comprehensive and you can sit and eat in the outside yard, very nice. Stuff was okay friendly. It's about 5 minutes to the beach using a small walkway rights left of the hilton hotel on the main street.

We were looking for ways to make our vacation dollars go farther, and BW Ocean Breeze was a major factor in that success. Rooms were clean and large, with a nice big uncarpeted entry, which was handy when you come in a little wet or sandy. If you've stayed at a BW, you have a good idea of what it's like, but, again, the rooms were large/more roomy than elsewhere. It was hard to find at first, but once found you are set. Upsides: room size, breakfast included, friendly staff, close to beach and about a 15 minute walk to Coligny Beach Park (very nice) and shopping and restaurants. Downsides: Parking is a bit tight, and you may have to park on a side street if you can't find a spot (we always did, but sometimes the last one), there is no on-site pool, which disappointed my kids, and the doors open to the outside (which really turned out to be fine). The road in is under construction that seems to be stalled, but there's a back way to get in. Honestly, the downsides were minimal. Staying there allowed us to do more fun things.

Very nice inn Newly renovated !!! Very clean and modern rooms Walking distance to the beach , I block away Great breakfast Service friendly Not bad sounds isolation Bed is excellent , mattress and linen perfect !!! I loved it

Was very excited to stay on Hilton Head Island in this renovated hotel, but it was well below our expectations for a Best Western. The rooms were newer, but the hotel layout was very old and walls were paper thin so we heard everything around us. Not a great clientele of guests while we stayed and checked out after one night.

BestWesternHotels, Corporate at Best Western Ocean Breeze Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

The Staff was great, The breakfast was good, The location was perfect. The Hotel was clean and comfortable. I wish they had their own pool. Parking isn't great. We would definitely stay at this hotel again.

We came to HHI a night early and chose this hotel last minute. We paid on Expedia but, the hotel didn't get the booking. A little mix up but, the hotel made things right. Very pleasant place to stay. A little tricky to find, especially at night. Room was clean and updated. Tile shower was nice and the floor felt clean in the room. I wish more hotels would follow the lead and take out the carpet! Breakfast was great and I didn't get her name but, the cook was friendly and helpful. The only reason I didn't give a 5 is because of the small breakfast space. It was a tight spot. Having said that, the breakfast was worth the cramped quarters. We would stay here, again.

sam J, Manager at Best Western Ocean Breeze Inn, responded to this review
We are delighted that you had a great stay with our property, we take pride and providing an excellent property with superior customer service. We will be adding an outside Trellis so guests can eat breakfast in a natural setting and this shall provide further seating options.

We had planned to stay at another hotel in Hilton Head but when that didn't work out we needed to find another place to stay at the last minute. We called Best Western and got a nice room for two nights.

Hotel pictures look the same in person. The outside area is under construction but it didn't effect our stay. My boyfriend and I went for a get away/mini vacation and we are glad we came here! Didn't have a pool but the sister hotel pool was available.

Hidden in back of other hotel. Hard to find. Not much within walking distance, but can walk to ocean across busy street. Only one night stay. Needs some updates. Construction made it hard to find and hard getting in and out.

Another destination you need to book way in advance. We planned our trip about 3 months prior to going and finding a ocean front hotel on Hilton Head was nearly impossible. This was unfortunately just a stop over for us. This is too beautiful of a place to just stop over. Had I know the beauty of the area I would've planned differently. You really need at least a couple days to enjoy all that Hilton Head has to offer. We arrived in Hilton Head around 6:30pm and found our way to our hotel which was located back behind several other resorts off the beaten path. Tons on construction to drive through to get to the entrance. Once inside at the registration desk the staff was friendly and began to check us in. They proceeded to tell us to park inside the fenced area as they were in a feud with the adjacent hotel and didn't want us to get towed --found that a little strange. She then told us this hotel was previously part of the adjacent hotel then abandoned and occupied by squatters. It was then bought by the new owners and completely renovated. Fortunately for us it was and the rooms were very nicely done with plank tile flooring, comfy beds, a Keurig coffee maker and a full size shower with rain head. The breakfast was very good hot, stocked and lots of options. I would not stay here again only because of the location. Look for a hotel that is more conducive to enjoying the beauty of the area.

This hotel had it all. One block from the beach. The room was obviously recently updated and beautiful. The bathroom was one we wish we had at home! The bedding was great, slept like a log, which is something we can rarely do traveling. The breakfast had about anything you could want and certainly would satisfy just about anybody. The staff was very accomodating, drawing maps for us to help us get around. Very personalized touch. The room was very clean, especially the bathroom. Nothing was overlooked.

Very overpriced and loud with terrible parking options. I would not recommend or stay here again even for half the price we paid for a 2 nights stay($282/night). On a positive note, the beds are very comfortable!

BestWesternHotels, Corporate at Best Western Ocean Breeze Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Hotel was recently renovated, but quality is poor. Good news is that it's dog friendly and within walking distance to the beach. Bad news is that it is a motel and not very secure. Beds were awful - you can hear the coils spring when you move. Maid service was slack. Would not stay again.

This hotel was clean and the check in desk was nice; however, the security guard that demanded we open our door was not wearing anything to connect him with the hotel so he didn't open the door. This resulted in the law being called:( Get some uniforms on these people. Housekeeping barging in our room while we are asleep at 8am without announcing who they are. They need to do better with this.

If you want a hotel with a pool, then keep searching; apparently they have plans to build one, but it's not there yet. If you want your car to stay clean, then keep searching; the road construction leading into the hotel right now is abysmal. If you want a hotel that's easy to find, pfft, forget it; you better have a good GPS for this one. However, once you find it, it's clean, the people are nice, and you have fairly easy access to the beach. So, it just all depends on what you are looking for in a hotel.

I would recommend this hotel. Nice new decor. Staff very nice and professional. Only wish it had a pool. Clean room. Breakfast was good with many choices. Access to beach was ok, a bit far from Hotel. Staff was wonderful with many good recommendations.

Staff here is amazingly cheerful, starting with Emily at check-in and Jennifer and Carrie along the way. Housekeepers, too, along with maintenance people. Must be the thrill of getting to live in such a bucolic place like Hilton Head Island that has all these staffers in such a good mood. Fitness room is giant, with free weights and a universal. While there is no pool (as everyone should know from booking), you can see where a tree has been removed to get ready to place one. That will be sweet, given that the adjacent condo has a pool you just get to drool over it's so close (as are noisily frolicking little children in case you opt for a balcony on that side, we had Room 302). The rooms have been renovated and look better than any BW you will ever see, complete with giant TVs. Too bad there are no screens on the sliding glass balcony doors, because flying critters are out there. Another warning on the balcony rooms: you will always have the inconsiderate moron who can't abide by No Smoking rules (our law-breaker decided to read her Kindle at 10:30 at night and enjoy her pulmonary road to ruin), so be ready to leap out of bed to shut the sliding glass door. The path to this hotel is a rocky one, because of road construction, but the men at work politely make sure you can pass safely. It's only hard to find if you are in the habit of looking for destinations without looking at street signs: Lemoyne, it's clearly marked. The beach is a 5-minute walk up that rocky path. And do as an earlier reviewer suggested: enter the Hilton Vacations ground level parking area to the left of the hotel entry, walk through the parking area and out to the beach using the Hilton path. It works!

This is a nice, fairly priced hotel. Close to bike/walking trail, about 1/4 Mile from public beach access, grocery, shops, restaurants etc. It's tucked away, and the road to it is currently under construction. Very hard to find the entrance at night, just go to the end of the road. No tub in room, but the showers are spacious (the sink was big enough to bathe my one year old). I had a nice kitchenette. Bed was comfortable. I could hear my next door neighbor on the last night, as the rooms had a door between them, but really wasn't too bad. No carpet, which actually was better in my opinion. I was traveling alone with a toddler, and the area felt safe.

Room was not cleaned, even after reporting to front desk. Clean towels were given. No pool, but we knew that going in. Easy walk to beach and town. Great breakfast buffet. Comfortable rooms that have been recently upgraded.

This is a remodeled hotel in a somewhat secluded area on Hilton Head. It's not fancy or upscale, but it is a nice, clean property. The room, accessible only from the outside, is modern and updated, including a beautiful shower. The floor is all tile. The building itself sets far back from the main road and is surrounded by condos and tennis courts. The noise in minimal. There is beach access and a bike path a short distance from the hotel. An outdoor pool is available, but it is located on another nearby property. This is a temporary arrangement, as the hotel is in the process of building a new pool. Breakfast includes your standard items, such as eggs, cereal, pancakes, biscuits & gravy, etc. The price seemed very reasonable, considering the location & easy access to the beach.

we had a great time at this best western very comfy beds very nice staff too if in area would go back there again the weather was cold and windy for April but fun anyway not far from the beach and stores

This hotel may be "renovated", it is still a complete dump. It is not on or near the beach. I usually stay at the Westin. Never again. I guess it's good for people with pets. It is actually part of a condo complex and the pool is only for the condo residents. I guess if you are traveling with pets it's alright, other than that don't fall for the low price. You get what you pay for i guess.

It's hard to find but worth the effort. Newly redone hotel near beach. Beautifully decorated rooms. Looks brand new. Huge tv. Excellent bed. helpful staff. A hidden gem Nice sized pool good free breakfast

One of the "Best" secrets, as long as you ... don't mind a few things. First the positives: - VERY low prices - Rooms are clean, newly remodeled; nicely designed and decorated - Beds are comfortable, clean nice quality linens & duvets, pillows - I read that the hotel was damaged by water; spoke with the owner (a very nice gentleman who (I watched) has no problem emptying the garbage can during the busy breakfast time, refilling the free coffee dispensers in the lobby; proiding extra towels no questions asked - Bathroom was very large (we always ask for the handicapped room); also newly remodeled with marble; nicely designed; very strong shower head (my peeve) and plenty of hot water no matter when you shower (I dont take that for granted); and VERY quiet (I forgot to ask if the rooms are sound proofed) - Breakfast is free and delicious - easily better than what you might get at a restaurant: scrambled eggs/omellettes, three types of sausages including low fat turkey sausages; bacon, fresh Belgian waffle makers, fresh fruits, yogurts, bagels, cereals, bunch of diff juices - the full deal - Rooms have a microwave (100% working well, which I don't take for granted); cold mini fridge that actually freezes ice cubes (though you don't need it since the ice machines work well, but good for quick-chilling sodas) - Very large modern super HD TV (52 inchess I estimate since it's the same as the size at my house) - Temp control/ air conditiioning works great (new systems) - Friendly staff, quick check in - Ice machines never run out and dispense ice plentifully and quickly (again, something I don't take for granted) - Free parking; they have an overflow parking lot that is connected to the main parking lot so you have NO problem finding a close space - Dogs allowed at $45 per dog (if you're bringing more than 1 dog, just say you have one ... if you feel comfortable doing so from an ethical perspective (sorry management) - Owner said they will start construction on the pool to open THIS summer - Safe area, no transients or "undesireables" roaming around - Easy walking distance to the beach Now for "negatives" (negatives to some people perhaps but not to my family): - entrance to the room opens to the outside instead of an indoor hallway - the double-queen bed rooms are not "large" per se, (but were large enough for my family ... wife and I and three older teens); might get the suite next time since it's so cheap - no free cookies/snacks (like Embassy Suites or other hotels, but we didn't mind; the free coffee more than made up for it) since we bought snacks at a grocery store - no liesure amenities or activities; no grounds to walk around (but we didn't care because we were there for the beach; btw on the walk to the beach, we just hung out at the Hilton which has a beautifully landscaped park feel to the walking areas with swings and benches and gazebo) - the surrounding area is still under construction (underground sewage system by the city and pool construction by the hotel, but there's no noise outside of normal daytime hours and we;re not swimmers anyway) Some TIPS: - for more space/big room, ask for a handicapped room - to get a big discount, pay in advance of arrival when you reserve the room - on your drive into town, call and ask for early check-in; don't just show up early hoping to check in early; also you can get a better choice of rooms - to get late checkout, ask for it about 15 minutes just before the deadline, (I think it was 11:00), that way, the maids are busy on the rooms of people who have already checked out so they don't mind letting you stay later since the maids cannot get to your room yet anyway; don't ask too early before the deadline or you won't get free late checkout - if you hang out at the wonderfully landscaped Hilton Intl grounds, walk through the ground floor parking deck and then go out to the grounds otherwise the security will ask you to leave if you enter the grounds straight from across the street because it'll be obvious that you are not a guest; this is not illegal per se because there are no signs that say "no trespassing" and the "for guests" doesnt say "for guests ONLY" so technically, it doesn't exclude "visitors" - haha act like you're a guest there

One of the best surprises awaited our stay at Hilton Head. Beyond my expectations or thoughts. In a please riddled with 5 star hotel and resort is a affordable 4.8 star hotel at the Best Western at Hilton Head Island. Before I tell you about the wonderful room and experience I will tell you why it lost .2 points. First the road entering the hotel is under construction. Not there fault but be prepared for pot holes. Second the room are not contained in the building. Beyond that be prepared for a pleasant surprise. The room really looks like the picture on line (that is never the case). We were meet by friendly person staff that remembered my name when we returned from an outting. They were knowledgeable and helpful when I asked about attraction and food. Now for the great part. They have a shuttle that goes to the beach if you have disabled or elderly members that miss event due to mobility. If you have no need for the service it is a 5 minute walk to the beach. There are some design choices I would love to duplicate at my home. Our room has a Keurig coffee maker (with an assortment of K-cups). 50 inch HD TV, new microwave and refrigerate. The bed was perfect in a pillow top. They have a hard wood and granite floor design. Gluten free food is available.

We could not have stayed at a better facility. The staff was great and made us feel like we were a guest in their homes. The cleanliness was fantastic. Carie and the other employees made it a great stay. We took a track team to the area from KY for a meet and decided we would stay here on our family vacation as well.

Every thing worked out well. Would of been nicer to be closer to the beach. Does not have a restaurant or bar. Free breakfast was sufficient,but stopped at 9:30,would have been nice to have it stay open till 10:00

This was a last minute trip and last minute reservation. Rooms were recently updated with comfortable beds and nice finishes. Breakfast was plentiful and typical of US breakfast included with lodging. Quick walk to the beach. Clean property. Friendly staff. I'd return to this property.

Hotel difficult to find. Our room was nicely renovated but we paid extra for a "kitchen". The kitchen is not equipped with any cutlery, pans, plates, cups. Very strange in all of our past travels to hotels that offer a "kitchen". Not sure how to cook on the hot plate :( Also considering the price of the hotel, there should be a pool. Instead there is a balcony and patio overlooking the next door condo's pool with a locked gate. The front desk person explained that the dry grass section is the "planned pool". Not helpful for us! Also no bikes available to rent as advertised on the website.

Great location - near beach, activities, restaurants & shops. The entire staff was very friendly and helpful. Clean & comfortable room. There are a lot of trails near by - good for walking or bicycling. The breakfast had variety, served for convenient hours. Coffee & tea in the lobby for 24 hours. Visit to the lighthouse is a must - it is in Sea Pines area, entrance to which is very close by. The whole trip was very relaxing.

Very nice hotel to stay at. Across the street from the beach. Very close to Coligany Beach access. Close to eating places and shopping. You can rent bicycles at the hotel. Very friendly staff. Beds are the best we have slept on at a hotel.

This hotel has a caring staff and a very clean environment. The breakfast was good and the bed comfortable. Workers were always eager to help in the event of a question or a difficulty. The hotel is located within walking distance to the beach and is only a few blocks from Coligny Square, where there is plenty of opportunity for shopping, restaurants and entertainment.

Our stay was very pleasant. The property is newly remodeled, clean and close to the beach. One needs to pay attention in finding the motel but all else is wonderful. Ocean Breeze is a great value in a very fun area.

we had a plesent expierience we will be back to stay here. it was close to food and the beach we had our bikes with us so we rode around the island to breakfast and then went to the beach it was not to far from anything that we wanted to do

Breakfast was good beds comfortable. It's right next to an apartment complex.parking horrible. Stuck back in the woods took a while to even find. Good for adults no bathtub and when we went to cold to swim in pool. Kids can't reach sink or bed all too high for them.

Carie at the front desk was absolutely wonderful. My husband and I made a mistake with the reservation and she said no problem, fixed our issue and set us up is a lovely, remodeled room. Great service and we will definitely be back! Tanya

So this hotel was booked for me by the bride I was styling for her wedding day. It was super clean, friendly, and an easy drive everywhere. The breakfast was great too. The only thing that was tough was getting to the beach access or a pool. The walk was a bit far carrying chairs and a cooler.... and the pool is not the one closest to the hotel it is closer to the road on the other side of the hotel. I do not think this would be enough to make me not go again but just an observation. We were two girls staying in one king size room and it was very nice and we felt safe -- even at night. Hilton head was great and beautiful and I can't wait to go back!

I was on a business trip and stayed here one night shortly after the hurricane. It was the only room available in the vicinity so my expectations were low. I was pleasantly surprised by the clean, well appointed room...the bed was comfortable and the water pressure in the shower was good. The desk was a little small but the WiFi worked well. The complimentary breakfast was above average. Parking is tight.

Grand Hilton was the hotel above the best western. Same owner. Horrible.Horrible... Nasty rooms, drug users living there. Worst vacation of my life. I wouldn't stay here if it was free. We were in two different rooms, both were awful. Xhecked out same night.

I don't think the hotel owners thought about noise travel when they put in the wooden floors at this hotel. We stayed in a room that had a locked door to an adjoining room. The noise was awful...could hear everything the people next to us were doing...at one point had to call the front desk to get them to settle down. But could still hear tv all night even though it was on low. The rest of the hotel was amazing...beds soft, covers crisp and comfy...brand new tv and appliances. The shower was a beauty. The concierge gave us a wonderful restaurant recommendation to Poseidon where we had a blast. Check out and check in were easy. Just one negative with breakfast bar, my mom grabbed a danish to eat on the way home and it was stale. It was a nice hotel and close to the beach...I just recommend more signage, maybe a rug under adjoining room door to prevent noise travel. I wouldn't stay again because of noise....really didn't get any sleep. Oh yes and staff was friendly.

Close to the beach, clean, dated, noise. would not go again. aleitym,mjhshgfdioewrnrjcvikfmesmjfierwrtj ehj q4kp3t ojt qqir 4jjqjjqijwojgqkqjgqtqijgqw;mqkgwgqgmwohwpkrgwjrdgwnbetjwejtbwhgnbwnevwjbgbwbjgj

Even though the hotel is set back from the road it was so very affordable, quiet and clean and provided many amenities for a great price. Happy we could rent bikes on the property and get to the beach in about 5 minutes. Could walk to restaurants and shops in about 15 minutes.

Great quality of the services that this hotel provides. The rooms are brand new, remodelated and the breakfast was surprisingly good with a lot of choices. I was surprised to find Danone light yogurt and Almond Milk or Soy milk in the fridge.

The room was clean and modern. The staff was excellent both check-in and check-out.. The breakfast was good, but crowded. From the hotel it is a short walk to the beach and a bit longer walk to restaurants and bars. There is a free shuttle which makes a loop around the business/beach areas.(we didn't use it so we can't vouch for its timetable or comfort) We had a difficult time finding this hotel even with NAV in our vehicle. One of the staff said they could not have signs to direct us from the main road.

The staff was friendly and helpful. Breakfast was awesome! All the food was hot, fresh, and worth a second plate. I would suggest everyone check out this hotel. About a 5-10 minute walk to the beach and 15 or so to Coligny Beach and Plaza.

The outside of the hotel is really not promising, but it has been renovated and the room and the public areas that we have seen are are new and absolutely allright. The service was friendly, the breakfast was good. Our only grief was the temperature in the room; without airconditioning it was way too hot and the AC was really, really loud. All in all a good deal- the position of the hotel (8 minute-walk to the beach ) in comparison to its rate seems very good.

This newly renovated hotel is excellent. The staff was very helpful and very friendly. The breakfast was excellent. I loved that they provided a laundry room to clean my clothes (even that had beautiful and comfortable chairs. I would stay here again.

The stay at the Best Western Ocean Breeze was great. Incredible breakfast and friendly staff. Enjoy the convenience to the surroundings at Hilton Head. Really impressed with the biker friendly area. Hotel needs to continue with newly renovations.

The Best Western Ocean Breeze Inn, was incredible. Slightly tucked away from the main road yet very close to the beach. The rooms are large with very large bathrooms, very convenient to have a refrigerator and microwave also. The hotel was very quiet, we didn't hear anything very peaceful. The rate was great so this will be one of our options during the times when the resort prices are high. This hotel was just as nice and just as comfortable as some of the resorts.

We booked this hotel to celebrate my daughter's 18th birthday. The room was nice and clean and the staff was very friendly, courteous, and helpful. We were just a short bike ride from Coligny and a short walk across the road to the beach. The breakfast was okay, but I've had better at other hotels. However, it was free so who's complaining, right? Overall, it was an enjoyable stay and I would book there again.

We booked this hotel last minute for four nights. We were looking for a pet friendly place because we had our dog with us. The place turned out to be perfect. The hotel room was very clean. The prices were excellent, plus we enjoyed free breakfast every morning. I would also like to say the ladies at the front desk are awesome. Nice little hidden gem with a 10 minute, at most, walk to the beach. We will definitely be back.

The front desk checked us in early. The room is tastefully decorated, quiet and clean. We have bath sheets instead of towels. Breakfast is help yourself but includes country biscuits & gravy, bacon, sausage, turkey sausage, peaches, bananas, bagels, cereal, etc, etc. Parking is fine. Beds are comfy. Love the big TV & the chair & ottoman are comfy. We didn't have high expectations considering the reasonable cost of this hotel but we are pleasantly surprised. It isn't near the beach but that isn't important to us. The bike path is close & there is a nice shopping center about a 15 minute walk;4 minute car ride away. The only critique I have is that it would be nice if the bathroom had more sink space & the air unit was a bit noisier than I would have preferred. Since the hotel is on a flag lot, the parking lot coming in could use a paving. I would definitely stay here again.

Very well run hotel with and excellent front desk staff. Best Western recently took over this property and the rooms are very well done. Beach is across the street and nightlife and dining are about a 8-10 minute easy walk. No pool at this property.....yet. I am told one will be placed where the tennis courts are. They have use of the next door hotel, The Grand's pool which is usually quiet.

It's bad enough that this hotel was hard to find, poorly maintained, and had very few amenities. As soon as I checked in, the staff in the lobby started trying to book us for a beach condo "tour". It was just like the horrible old time share marketing pitches. Gosh, what a terrible overall experience. Do yourself a favor and find another location.

The Best Western Ocean Breeze was a pleasant surprise. The hotel was clean and comfortable and a good value. The hotel manger went out of his way to make us feel welcome. The hotel is close to the beach and has very good amenities. I highly recommend this hotel.

No pool, the walk to the beach is not safe for a female walking alone. The beach was all torn up they were putting in pipes under the sand. You would have to walk a long way just to touch the water. The toilet was very noisy so you wake up every time someone uses it.

The hotel was clean, the breakfast was what you would expect, but we had such a hard time finding it at night. Our GPS kept taking us another place. We could not find a sign for the hotel on the road.

This hotel appears to be an old hotel that has been remodeled. The outside is unimpressive. The rooms are clean but no tub just a shower. No pool. Beach access appears to be a hassle. Our rate said we were eligible for late checkout. They "kindly" let us stay until 12. Expensive for a place that really only offers a place to sleep. We spent one night because we were between resort check-ins. Luckily our resort did allow early check in the next day so our "late" check-out didn't cause too much of a hassle.

i would rate this hotel much higher if it wasn't for the room smell. the room was clean and spacious, though there were few places to hang things like towels. the TV system was outstanding. but the room smell hurt the experience.

Very disappointed that we booked a beach hotel only to find out upon arrival that there was no pool. Staff was friendly enough and accommodating, free breakfast was OK not great just OK, is pet friendly which was important to us for this trip but for the price paid per night there should have been a pool. Room was clran but a little cramped along with parking.

I consider this hotel a gem at Hilton Head. A short walk distance to the beach, good price, awesome rooms with all the amenities including microwave and a fridge. Hair dryer, iron and ironing table. Spacious rooms mine had 2 Queen beds a desk a huge flat screen TV. I don't have a complaint about the hotel. We were 2 adults and 2 teenagers and we had plenty of room. Although the hotel doesn't have a pool we were allowed to use the pool at a neighbor hotel so the times we went to the beach we use the pool on our way returning time the hotel. Breakfast was very good with plenty of options: eggs, bacon, sausage, waffles, pancakes, fresh fruit, cereal, breads, pastries, coffee and juices. I highly recommend this hotel for their quality, cleanness and service.. I love this hotel brand.. They do not disappointed me...

We stayed at this hotel for three night recently and weren't disappointed. The hotel has been completely renovated and is very up to date, clean and bright. Breakfast is basic - but if you are on an exotic diet (no sugar, no gluten) you probably want to bring your own or seek something else out. It's pet friendly. And is in a quiet neighborhood. The walk to the beach take about 10 minutes (we timed it). Bring something to schlep your stuff down there whether it's a wagon, cart, mule...it's a hike in hot weather (the heat index was 109 while we were there). The staff work hard multi tasking the front desk, breakfast and clean up. We appreciated that. The only improvement I would suggest is adding a drying rack or more hooks to the room to hang wet beach towels and bathing suits....

I would highly recommend this hotel if you're visiting HH for less than a week. It's a great alternative a condo that requires a week minimum stay. The beach is an easy walk. There is a South Forrest Beach Rd. crosswalk very close to Lemoyne Rd and that leads you right to a public beach access boardwalk. Breakfast is plentiful and there are many selections. Coffee is 24/7. The lobby staff was always extremely helpful. We had some difficulty connecting to the secured free wifi. An employee walked us through the process. The rooms have been tastefully remodeled and the mattresses were very comfortable. We are very particular when it comes to hotels and we would most definitely stay here again.

On the outside Best Western looks a little rundown. But the inside was the complete opposite. It is very nice and modern inside. The room was clean and comfortable. Upon arrival we were given a wifi username and password, however I was never able to connect to the Internet. We did have to drive to Coligny beach, but it was only a 5 minute drive.

We booked at the "eleventh hour" when our original vacation rental condo proved to be unsatisfactory. The Best Western was clean, comfortable, and well located for our vacation with children and grandchildren. Excellent service from the entire staff was the positive difference maker - front desk, breakfast, housekeeping folks were extremely friendly, positive, responsive, and helpful. We would definitely consider returning.

For people that can't afford to stay oceanfront, this is the ideal hotel. It only took about 5 minutes to walk to the beach, and that part of the beach isn't as crowded as Coligny. Yet the location of the hotel to the shops and restaurants is ideal. Great value for the money. My only complaint is there was no outdoor pool :( The owner was extremely helpful when our car battery died overnight. He found us jumper cables, and jumped the car which saved us at least an hour of wasting precious beach time waiting for AAA. I would definitely stay here again.

Needed accommodations for family of two and dog. This location was great and allows pets at beach. It is about four houses back from beach with plenty of public walkways to get there. Would stay here again.

The reason why I say it is overpriced is the fact that there is no pool and it is a pretty good walk to the beach. I will give it an excellent score for the rooms. They have been remodeled and very nice (except there was no mirror in the bedroom, only bathroom?). The breakfast was good but on the weekend it was very crowded and a little unorganized (they probably could of moved some of the tables around to help that situation????).

The room had been renovated which was really nice except there was not a mirror in the bedroom (only bathroom). We knew there was not a pool but we knew there was a shared pool with another hotel (that was a disappointment because it just didn't seem to be clean???) Breakfast items were fine but on the weekend, it is very crowded and unorganized.

We stayed here for several nights while vacationing in HHI. Very smooth check-in process, staff was friendly and helpful, and the breakfast was very good. Rooms are spacious and very modern. The beds were very comfortable. I will definitely stay here again. The location is perfect and just a few minutes walk from the beach. Great experience!!!

We stayed here because we couldn't get anything last minute in HHI. The hotel is new and very nice. Free breakfast and wifi were great. It is quite a walk to the beach and to Coligny. Biggest down fall is there is no pool! Maybe they will add one in the future!

We arrived for a 2 night stay and loved every minute. Hilton head is gorgeous and this hotel is situated in a central location. Rooms are clean and spacious. All staff are extremely helpful and friendly, going out of their way to ensure we thoroughly enjoyed our stay. Great little bus/ train which will drop you at the beach or wherever you want to go! Just give a ring! Highly recommend this hotel and it's fabulous staff. Thank you for going out of your way to help us.

I stayed here three nights on a mini-vacation with my 5 and 7-year old grandchildren. The room itself was spacious and clean, though the bathroom was tiny. The shower, however, was very good - lots of pressure and an adjustable showerhead. We seemed to be in the shower a lot - and room service provided plenty of towels when asked. There is no pool here, and the location is a bit hard to find, but once you do, it's actually quite convenient.We were never able to find the pool to which the hotel said we had access, but there is supposed to be one available.Best of all was the breakfast each morning. Plenty of choices (though we noticed they got more limited as the week went on. Don't plan on a bagel for Sunday morning) and very nice, helpful staff. I am "spoiled" by staying in condos everywhere, but if you need less than a week, or your dates are in-season and condo rates are astronomical, this is a good choice.

I've never stayed at a Best Western before but I liked everything about it. Nice room, nice staff, nice price. Comfy bed and really good water pressure in shower. I was there on a Thursday and there were no noise issues =>

Excellent service before we even arrived! I didn't see it listed on the room features, so I called the day before we arrived to be sure an iron and ironing board would be in the room. The lady I spoke with told me she would make a note to make sure our room had an ironing board and working iron. It did! The beds were so soft and comfy; I slept better than I do at home. Also, the standup shower was very convenient; we came in from the beach and stepped straight into the shower and took our suits off after we were in the shower. The continental breakfast was amazing! There were little doughnuts, bagels, bread, toaster, waffle iron, pancake iron, scrambled eggs, biscuits, sausage links and patties, gravy, bacon, cereal, juice... The list goes on, and the hotel staff does a great job making sure everything is stocked and nothing runs out. We also rented bicycles for the entire time we stayed. I highly recommend the onsite bicycle rental, Coastal Scooter & Bike Rental. The information is at the front desk. You just call and Jessica will bring the bikes right to the front door of the hotel! The prices were great, too! $12 for the first 24 hours, and $3 for each additional day after that. There are walking/bike trails all over the island which makes it super easy to get around. Also, ask the hotel staff for their suggestions on restaurants while you are there. The young gentleman directed us to Steamer Seafood and The Frosty Frog (both in Coligny Plaza), and we were able to try both of them during our stay. Steamer Seafood was the best!! The hotel was a bit difficult to find, though... There are no big signs that say Best Western, and our GPS took us to the wrong place (maybe a back way that is closed off now??). But if you just turn on Lemoyne Ave and drive all the way to the end, and it will be on the right.

I loved the location of this hotel close to Coligny beach. However our room opened straight onto the car park which made it very noisy and in addition the air conditioning was also very loud. The room was spacious with two very comfortable queen beds and there were all the usual amenities, fridge, microwave and iron. Breakfast was a buffet and was adequate. The real plus of this hotel is its location but it has the look of a modernised motel. It would also benefit from having a pool and more parking.

The staff at Best Western Ocean Breeze Inn convinces me that Southern hospitality does exist at Hilton Head, SC! The room was clean, ready, and at the proper temperature. Great features include the shower, areas for wet swimwear, a hidden mini-fridge, and a Keurig coffee maker (what?!?)! I will definitely consider staying here again for my next visit to Hilton Head, SC!

Great place to stay on Hilton Head Island for the money ... the pool situation was disappointing ... there is a pool in full view from the balcony but it belongs to the hotel next door ... the BW shares a pool with another resort down the road , very inconvenient . There are no restaurants within a reasonable walking distance . The room was nicely appointed and decorated ... but you pretty much had to be in bed to see the wall mounted flat screen TV . The beach is a long walk from the hotel , especially if you need to take a lot of support equipment , like for kids . But there is public parking nearby with a convenient drop off zone at the public beach on Coligny Circle.

This hotel was very modern, clean, great location. Staff very friendly and accommodating. The bed was amazingly comfortable. Housekeeping service was poor. Either cleaned our room early evening or not at all. I know it was July 4th weekend and they were very busy, however they should be prepared for that kind of traffic. When we expressed our concerns, we were told it would be reported to the head of housekeeping. I did email the manager as he was not available when I asked for him. He did respond and was apologetic, however, I felt he could have done more. He did offer 25% off if we came back.

Overall, this hotel was pleasant to stay in. They have a pool and is within walking distance to the beach or a short drive. The staff was friendly and very accommodating. My parents had booked a hotel that was almost $300 a night and I did not want to spend that much but also wanted to stay at a decent hotel. I found another hotel cheaper but it was not as close to the beach and not as nice. I was very happy with my stay at Best Western especially for the price so close to the beach over the week of 4th of July.

Beautiful well kept property with a truly attentive and kind / caring staff. Excellent breakfast!! Great Pool and fitness center. Business center was a suprise as it was not expected.We had a most enjoyable and relaxing stay.

The location is excellent, parking not so good. No pool on site although we were told showing our hotel sleeve we could swim at the Hilton on the corner that was undergoing renovations. Seeing the fireworks from the beach was wonderful. Access to places to eat and shop are plentiful. Proximity to Cruise and tour opportunities were also excellent.

Comfortable room overlooking pool to adjacent property. Close to Coligny beach and bike/scooter rentals. No pool on property, however, sister hotel allows guests to use theirs. Lots of breakfast choices and free breakfast included with your stay.

This was a very clean and quiet room. The bed and bedding were extremely comfortable. I didn't want to get up. The breakfast buffet was the best I have had at any hotel. I will definitely stay there again when I return to Hilton Head.

Hotel is newly remodeled and very clean. Location is great and the staff is kind. But....it is so noisy on the front of the hotel. Cars parking and people talking all night. The worst part was the dogs barking in hotel rooms all around us, they didn't stop. I probably should have gotten up and gone to the lobby, but I kept thinking they would stop. But the didn't.

needs a pool---only open & remodeled for 5 mo. when all done we would like to return. Staff were the best-very accomadating.THE LOCATON IS DEEP IN BUT NEAR cOLIGNEY PLAZA WHICH WAS GREAT ! sighns could be better. This hotel is very promising !

The hotel is walking distance (1 mile) from Coligny Plaza. The rooms are clean and the place looks nice. Breakfast is included...Waffle maker, and then rest of the regular breakfast items (eggs, bacon, bagels, cereal, etc). Free Wi-Fi. I would recommend this place if you plan to spend a few nights around Coligny Beach. We ended end driving out car to the free parking lot at Coligny Beach circle rather than walking...and so that is an option for those of you traveling with elderly. The only negative was the cleaning service. They came by everyday and clean the rooms for the most part and made the beds and towels. But one day they came and made beds and towels but didn't wipe the bathrooms. It wasn't a big deal since the bathrooms were clean, but it did seem they were inconsistent. Certainly not a deal breaker!

Took us a while to find this place - seems to be normal for this area as most things are hidden behind the trees!! The room was large enough and newly renovated but the shower room was the smallest I have ever seen in a hotel - it was so small that there was no room for the sink - it was actually in the room. Not very hygienic for toilet purposes, and it was impossible to dress or undress in the shower room. It was also quite a noisy room - an adjoining door led to the next room which meant that we could hear almost everything through the door, including their dogs barking, and we could hear voices coming through the air vent in the shower room. Also the mattress was very squeaky; it made a noise with the slightest movement, and the air con was very loud. Breakfast was chaotic - not enough tables for the amount of guests, and to get to the food you had to walk through the tables. Space around the food area was minimal due to the positioning of the tables, so people were bumping into each other no matter which way they turned. Both mornings we had to take breakfast back to the room as there was no place to sit in the dining area. On the plus side the room was spacious and it was equiped with an iron and ironing board, and a hairdryer. There was plenty of hanging space. We were only there for two nights and as we arrived late afternoon we asked the cleaners not to clean our room the following day as we wanted privacy. However, we went out to eat early evening and when we returned we found they had been in the room anyway. Overall our experience here was nothing special so I doubt we would return.

Nice motel. all rooms are outside entrance. Very nice décor. Rooms are on the small side but the décor makes up for it. Very nice laminate flooring (no carpet that tends to hold smells and stains), large refrigerator, nice size beds, and clean. I would definitely stay here again.

This is an old style "motel" with outside entry doors that has been remodeled nicely. The rooms were a little small but very clean and modern and the beds were heavenly. We used them because they accepted pets with a modest fee unlike the nicer resort properties. Our bill for one night was over $300 which I feel was very overpriced for the property and location a ways off the main road. The breakfast buffet was ok and the lady working it was very nice. The lady that checked us in was pleasant but not overly friendly. I did deal with a man over the phone that was working the desk at night and he was very nice. Our dogs were upset that we left and he called to check when we would return. I called back and he told me not to worry that they were fine at that point. They really need a pool and more waste cans on the property. We could only find 2 and they were not convenient.

I visited Hilton Head and had a nice time with my family. Weather was hot. Stayed at the Best Western. Hotel is updated and looks nice. Breakfast had several choices to eat however the attendant was slow in getting additional items out when filling up. Coffee was out several times and had to tell her. Fyzal was excellent and filled with information. Always upbeat and helpful. I came down one night to get towels and the person at the deak, I believe his name is Jon was asleep at the desk. Very unprofessional and unsafe. Not a very good impression. Need a pool and chairs for the nbalcony. In additional, more breakfast seating area and tables and chairs for outside.

We really enjoyed staying at the Best Western for our 27th anniversary!!! The hotel was very clean and the beds were very comfortable. The breakfast was great!!! The Hotel Manager Fyzal was excellent!!!! He was very helpful and kind and made our stay an enjoyable one!! Chris who worked in the breakfast area was very kind and helpful!! They were all like family to us! We will definitely stay there again!!

I really enjoyed my stay at the Best Western Hotel. The staff was very professional. Fyzal, the manager, went out of his way to insure we didn't get lost, and that we were well taken care of. My only complaint would be the pricing, but then again, the hotel is located in Hilton Head ;)!!

The place was very clean, breakfast had plenty of healthy options. the area was perfect, close to the beach, we really enjoyed riding the bikes everywhere, very safe environment. unfortunately, the pool wasnt open in 90 degree heat, and we felt that we werent compensated for that, or we weren't notified that this was happening before our arrival.

This is not at all what we expected. Renovated older motel. Renovations are new and up-to-date, but not planned out well. The bathroom is a walk in shower and toilet. Nothing else would fit. No fan to remove humidity from shower. Ladies, good luck shaving your legs to go to the beach as the walk in shower does not allow. Also, the sink is located in a large area outside of bathroom. When staying with a family, the room lacks any privacy to change clothes. I could go on, but I'm tired and from the sound of it, we may have to fight to sleep with the loud neighbors. ?? So not worth it! Spend a little more $$ and go elsewhere.

A companion and I spent one night at this hotel on our way to a convention. It was a little tricky finding the hotel, which was down a narrow shady lane. The hotel is new and still has minor teething problems. However, Margaret who was on duty when we checked in was exceptionally helpful. The room with two queen beds was a good size, and equipped with a refrigerator and microwave. The hand wash basin and vanity was located next to the room with shower and toilet, a good idea when a room is shared. The continental breakfast is served in a large, airy, and spacious dining area next to the lobby. The nearest beach is within walking distance of the hotel. I would go back if I return to Hilton Head.

Wasn't sure what to expect, this was our first visit to Hilton Head. The hotel was a little hard to find at first, there's no Hotel sign at Lemoyne Ave. entrance. But you have great access to the beach, its about a 10 minute walk. This is a new hotel so the accommodations are good.

My wife and I decided to have an overnight stay on Hilton Head so, we could explore the island for a longer return visit. We picked this hotel because it appeared to be close to the beach and the room came with a full breakfast. The front desk staff was very helpful. Our room was very clean and very nice. The beds was very comfortable and made for a great night's sleep. The breakfast offering was plentiful; juice, cereal, fruit, waffles, eggs, sausage, etc.. We didn't leave there hungry. And speaking of leaving there, the beach was just a short walk away. The only down-side for us is that the hotel was a little hard to find. It's because it's located at the end of the street which winds thru a couple of properties prior to arriving at the hotel.

We arrived at Hilton Head and found this a well located and affordable hotel. The breakfast was buffet style which suits well.The rooms were comfortable and modern and the bed was the most comfortable we have ever slept on.The reception staff could not have been more helpful and it was so handy to the beach.

My husband and I stayed here for our anniversary and we loved it for the price we paid! The rooms were clean and open! The reason I'm not giving it 5 is because the parking is not the best. There were times we had to park farther away from the hotel because there wasn't enough spots. Also our room didn't get serviced some days. We would leave for the beach at 10 and come back around 4 and our room would still not be done and we wanted to rest and get ready before dinner but we couldn't because we needed our room to be cleaned up a bit (sand everywhere). Also the breakfast isn't the best BUT it's pretty good for a free breakfast since everything else is so expensive.

This hotel was nicely updated, very clean with a modern look and a great value. The beds had one of the most comfortable mattresses I have ever slept on. Breakfast was outstanding and was another reason this hotel is a great value. It was a very easy walk to the beach. Great staff as well. Will definitely return. If it had a pool I would have given it 5 stars.

My husband and I stayed here for an inexpensive hotel near the beach. This hotel exceeded our expectations. The continental breakfast was excellent with many options for everyone. Chris worked the breakfast each morning we stayed and she is absolutely fantastic. We have stayed in hotels much more expensive and Chris is THE most genuinely friendly hardworking person we have ever encountered at a hotel or bed and breakfast (give her a raise!). The rest of the staff was great, bed was very comfortable and shower was nice and big. 2-3 minute drive to free beach parking. We would stay again!

Decided quite late to travel to Hilton Head and this was one of the only hotels left to book. A little bit pricy per night, but it was during Memorial Weekend.Older lady at reception was very helpful and rooms were very clean. Breakfast wasn't that good, but the value with this hotel is mainly it's close to the beach; 5 min walk and you're there, no need to get stressed or angry in getting a parking close to the beach. Close as well to supermarkets and good restaurants. Doesn't have a pool but no need when you're so close to the beach.

Stayed three nights in May. My room was very clean and bed comfortable. I was by myself and the area and hotel felt very safe. Parking was easy, right in front of hotel. Breakfast was good, I would have enjoyed a whole wheat choice for toast. Weather was great so I took my coffee and waffle and ate outside at one of the tables there - nice! Rooms on the upper floors in back have small balconies and I might request one next time. I had never stayed in a Best Western before but for the price ($118/night) and the excellent ratings and that it had just been renovated I tried it. Well worth the price. Location is difficult to find, go all the way to the end of Lemoyne Ave. and it's on the right with only a sign on the 'gate'.

Our GPS failed us in trying to find the hotel. Fortunately the desk receptionist was able to talk us through it! Some signage on the main street would definitely help! The room was very clean and modern and was great for a quick visit to the island.

This motel is ok. It was clean but offers no amenities. Parking gets full. It's a few blocks down from Cologny beach so pretty convenient. There's no pool and no view of anything. The price was reasonable which is why we booked it but we will probably stay somewhere else next trip.

Nothing special, fair for the price! Staff were great! Short walk to beach.This place is tucked away off the main road so trust you GPS. For a quick no frills getaway this works! Not ideal for a longer stay!

We stayed at this hotel over the Memorial Day weekend for the first time.Years ago this would have been called a motel, but everything is called a hotel now, so I will go with it. The rooms have been recently renovated, and in good condition. The staff was very friendly. The beds and pillows were great. Unfortunately you could hear toilets flushing in most of the adjoining rooms, there is no pool, no balconies to sit on, no courtyard area, the breakfast area is very small for the amount of people who can stay there, and parking is not adequate If management is reading this, my recommendation would be to get rid of the tennis courts and make more parking and a courtyard or pool. This is not a bad motel if all you want is a bed and have breakfast.

Very nice hotel and really friendly staff. The only complaints I have is the internet was a little unfriendly at times but after playing around with it we figured it out. The only other thing was the breakfast was a little small and not a lot of choice but really that wasnt that big of a deal for our stay. Great staff, clean room, and close to the beach!

Aletia, my bride, and I traveled to Hilton Head for a short vacation. We stayed at the Best Western Ocean Breeze Inn. It was a very good place for adults. Only minutes from the beach the location was central to the area and within walking distance of a plethora of restaurants and shopping. The rooms are large and comfortable with complimentary Wi-Fi and HD TV. Our stay was comfortable and the hotel staff were friendly and helpful taking time to talk with us about the area amenities. The complimentary breakfast was good with a variety of choices and in ample supply. We recommend the Ocean Breeze Inn for adults. The hotel does not have a pool which may be a barrier for those with children but the ocean is only 5 minutes away.

Was assigned to this hotel by Spinnaker Vacations. It was hard to find(small sign with back entrance). Parking was inadequate, room had odor. This is an old hotel that has been updated. The breakfast area is not large enough to handle the crowd.

Staff (espec. Reggie) was INCREDIBLY friendly, professional, welcoming, accomodating for our entire stay. Breakfast accomodates for dairy-free options. Location was excellent, just a quick walk to the beach and Coligny Plaza. Clean rooms. *Tennis courts may not be playable?

NEWLY RENOVATED ROOMS ARE FABULOUS!!! Best price for a super nice clean hotel with a modern vibe. The extra comfy King bed was a great delight and the bathrooms are so much better with the spacious stand up showers! Staff and facility were top rate and we were extremely satisfied with our visit. We will be back once again and will reccomend this facility to all of my friends and family. Fabulous service at all levels.

We stayed here for two nights at the end of April. It is a reasonably priced motel that is close to most activities. Our two queen sized beds were very comfortable and the room was very clean, spacious, and quiet. The shower was larger than normal and for a tall person that was great. We were on the second floor so using their rolling luggage mover to the elevator was a life saver. Somehow we always manage to take so much when we travel, and since we had a rental car, there's always room for everything. The breakfasts were uneven in quality as our first one was very mediocre, while the second one was quite good. There were many items to choose from to eat. We did have some trouble keeping connected to the internet, but most of the time it worked. Also, beach access was fairly close. As we discovered in our wanderings of the beach, there are numerous pathways to the beach along the entire roadway including two that are very close to the motel. You don't have to walk all the way down to Coligny Beach Park where the mobs of people are. The nearest one was closed because of building construction but the next one down south was perfect. Overall, this Best Western is a good place to stay unless you have to have a swimming pool. That's what the ocean is for.

The staff at the BW, especially Chris & Margaret, were great. The rooms were clean. The daily breakfast was very good and a good variety. Disappointed that there was no pool on site. The hotel is hidden so easily missed when looking for it.

My GPS led me to the street it was on, but it was not where the GPS said it was! Since nothing on HHI is marked on the outside, we had no idea where this place was after riding back and forth along the street several times. I finally called them, and they directed me! We got checked in quickly, even though we were there before the check in time, and had a nice room on the 3rd floor. The best part was the included breakfast. This is not your everyday 'continental' - it was a full hot breakfast. They had scrambled eggs, bacon, sausage, warm biscuits; toast, bagels, donuts, yogurt, a waffle maker - impressive! So keep that in mind when you price hotels in the area - no need to go out to breakfast when you stay here! Our room did have a microwave and small sink and fridge - but be aware there are no utensils or cups/plates, etc., so if you pick something up to head, be sure you get some plastic silverware to eat it with! You really can walk to the beach, though it was more than 5 minutes We would return here if we head to HHI again.

I've been to many Best Western hotels in the past but this one surpassed them all. The location, although not on the beach was wonderful. We were only a few blocks away, easily reachable by foot or by bike which we were able to rent right from the hotel. The room was amazingly clean and to my delightful surprise had no carpeting holding in any dirt or sand. The bathroom was ultra modern and very clean as well. The room was equipped with a nice sized refrigerator, large microwave, Keurig coffee maker AND a 2 pilot stove (pots, pans and tableware are not provided)! The pillows and bed was comfortable and dressed with white down comforter. The room also had any outlets and USB drives to recharge all of our electrical devices we can't seem to live without. Furniture and light fixtures were all very modern. Regarding the staff - all top notch. From the time we stepped into the hotel until we left, we were greeted warmly and the attention to our needs was great. My extra thanks and appreciation goes to Fyzal at the front desk who treated us like old friends. He was the icing to a wonderful experience and stay. Breakfast - Delicious, great options and FREE! When visiting Hilton Head again I will look no further than the Best Western.

Our stay at the Best Western Ocean Breeze was made special by the care and attention to detail given by the staff. The hotel was clean, well equipped (but didn't have a pool) and close to the main entertainment area. The beach access was a 5 minute walk and led to a beautiful clean beach. I highly recommend this destination and would not hesitate to return!

This is by far the best place I have been in Hilton Head. Breakfast was delicious and my room was very updated and clean. And I had a great night sleep. The bed was super comfortable. I especially loved the stand up shower and the balcony view. There are bike rentals right at the hotel which makes it very convenient to hop on a bike whenever you want and stroll down to Coligny Plaza and the beach. My kids had a blast. The man at reception was so helpful especially after we had such a hard time dealing with our priceline reservation. He made sure we were well taken care of and had a great time while we visited the island. I will definitely visit again. Thanks Fyzal

In an area of very expensive hotels, this was a reasonably priced choice for just a couple nights. Appears to be an older hotel with a well done makeover. Our king room was spacious, with comfortable bed, large TV, and refrigerator. Reasonably close to the beach, but "just across the street" is a little misleading. Would have been nice to have a pool. The free breakfast in the mornings wasn't much, and after one visit, went out for a hot breakfast the other days.

We're normally not Best Western customers. But this Best Western in Hilton Head was an absolute PLEASANT SURPRISE. The owners have spent a ton of $ on renovations, new furniture, new LARGE TVs, new bath appointments, ... And it shows. Heavy glass shower doors, LARGE/PLUSH towels, clean painted rooms, breakfasts more then just your typical standard danish, bagels, and orange juice. No pool until next year but it's in their plan. Sounds funny, but even the toilet paper was soft- not the abrasive stuff you'd like to forget. Lots of thought into the major renovations and it shows.

My sister and I booked our room online about an hour before we arrived. It was a pleasant surprise for the price. We were greeted by a nice, young man who explained things thoroughly. Our room was recently updated. It had a wonderful shower. Having a pool was not important to us as we were only a short walk to the beach. The beach was lovely. We even took a little stroll down the beach to the tiki bar. Breakfast was excellent. There was plenty to choose from all food groups. We especially love talking with the staff. Faisal and Jarvis were so pleasant and helpful. They gave us great ideas of places to eat, travel, and hints to help us in Atlanta traffic. Faisal even called what we thought was our hotel in Atlanta to find our if they had shuttle service to the airport. Surprise, Surprise! It wasn't our hotel. We laughed ourselves silly, and decided we needed to look up what hotel we actually booked. These two fellows were great representatives for your hotel.

My family really enjoyed our stay here. The hotel was very clean and quiet. Beds were super comfortable. The front desk agent, Amrit, was so friendly and accommodating. He ensured our room requests were met and always greeted us in the lobby. We felt right at home.

This property describes itself as the new Best Western implying a new property. it has been extensively remodelled interior to the rooms and the lobby. However common facilities, walkways and the elevator are from another era. There is an exercise room but no pool. it is not a long walk to the beach but very limited public access unless you drive to the Coligny Public Beach. Peak season parking will be limited. We found the morning breakfast limited and often running out for a while.

Traveled with my husband and our dog to have a last minute getaway as we are expecting our first child in June. It was a great hotel and we both agreed that we would stay again in this hotel. The rooms were just the right size needed. We both agreed this hotel has the best pillows and mattresses we have laid on at a hotel in a long time. Normally the pillows in hotels can be that of hospital grade - not at the Best Western! The only complaint that we had was that our room wasn't cleaned on Saturday after we had been gone all day with our dog on the beach; we did not complain as we figured it was protocol for rooms with animals. But then housekeeping came by our room at 5:00 to clean and we were in the middle of getting ready to go out to dinner. The breakfast was very good and had lots of choices. When we travel to Hilton Head, we will stay at this hotel again.

The rooms where very spacious, comfortable beds, the bathroom was nice and clean just wished the bathroom was a little bigger the door was very close to the toilet. When we first got to the room the floors were still wet and there was a strong bleach smell. I am not complaining about the cleaning I would just try to have the rooms cleaned a little earlier before a customer checks in. Overall I give it an A and I would not mind coming back and staying there again!

Hotel is very clean, nicely updated. The location, while not directly on the beach, is very close to the beach and many restaurants and shops. Hotel staff was very friendly. Breakfast was good. Secure, quiet location. Plenty of parking. Comfortable bed.

Staff were very helpful, friendly and professional. They went out of their way to make sure we had everything we needed. The hotel was nice, clean and modern. We had a stove top, refrigerator and microwave in our room. It also had a separate sink for washing dishes, if needed. The hotel is located close to the beach, shops and restaurants. We would stay here again.

I must say that I do not agree with Laurie B or Lucy K review on this Best Western. I stayed there with my family, we had 2 rooms for 3 nights each and our stay was a wonderful experience. Both of our rooms were spotless and we were given extra towels if needed. The front desk staff as a matter of fact were polite, joked with us, told us several places to eat seafood and even gave us cold water from the machine when needed. The breakfast had several selections to choose from including cereals, meats, make your own waffles, yogurts, huge muffins and bagels and oatmeal. Yes, the technicians were there doing work on the elevator even though our rooms were on the 3rd floor. It was a short walk up stairs. We could use the exercise anyway. The elevator problem was resolved shortly. I remember Laurie B as we spoke during breakfast one morning and am not sure what she is talking about. Perhaps she was talking about another hotel but was not the Best Western. Laurie, I have to stay that you should be fair to all the readers and tell them all that you were in Hilton Head because of a family issue which may have caused you to see the glass half empty instead of half full. I also remember you at the front desk and you asked if the hotel had an elevator. He said, yes but the techs are working on it now. It seemed like you gave him the attitude because you said that you had lots of bags and who would carry them for you. At that point if you did not want to stay then you should have cancel your reservation and go to another hotel where everything is perfect. Things do happen that's out of our control and yes, its a bit upsetting. But move on and don't let it ruin your day because tomorrow something else will happen. I understand that and you should too. What would your mother say to your behavior? Where do you live that nothing goes wrong? The red light may take a bit longer when you are in a hurry, or your food may not be just right, be careful sending it back Laurie. The neighbor dog may bark when you are sleeping, the bird may poop on your car right after you washed it. I am sure you have gone thru the grocery line that says "15 items or less" when you have more than 15 items. I can go on and on. I agree with the parking however there"s lots of parking near the tennis courts and the first lot as well. The walk would have done you good. I understand that you do not like to walk just by your comments about the elevator and not enough spaces and the food cold. Laurie, you must have missed the microwave in the breakfast area. Just walk your self over and use it as that is what its there for. Laurie, I am sure Hilton Head would not miss you if you choose not to return. Be positive. Any way, I just wanted all the readers to know that I had a fantastic stay in Hilton Head with my family and will return when I can and that Laurie review is bias and not true to the facts. Also, most hotels do charge a pet fee and its the pet owners to ask the hotels if they charge a pet fee. I have 2 medium size dogs and fully understand that its my responsibility to notify the hotels when I am traveling with my pets so they are aware for the safety of my pets, the entire staff and other pets as well. I have paid up to 200.00 for my pets when staying at a hotel, just like I know up front what the room rate is I also know the pet fees. Pet owners forget that its because of pets and pet owners that's the reason hotels charge the pet fees. Thanks

My daughter and I made a trip to hilton head and stayed here. Very close and within walking distance to the beach. The room was a little cramped but it was clean and comfortable. The staff was so very friendly and helpful. Our only complaint was no pool but otherwise a great and memorable stay.

Never again... Upon arrival and check in asked for location of the elevator – clerk replied with location and added ‘when it's working' – he wasn't kidding – repair people had just finished working on it (yet again per their conversation) – voiced my concern and clerk flippantly asked ‘ In what world do you live where things don't break' – I replied a world where I won't be staying here…Has to be the same rude front desk clerk mentioned in Lucy K's comments. Severe shortage on parking – make sure you get back early every night or you'll have to fight for parking – park in non designated spaces – or in a land far, far away that is poorly lit if at all – some were even desperate enough to park in front of fire hydrants. Breakfast – no thanks – would rather ‘fast' - stone cold eggs, bacon and sausage – bacon whisper thin and so sadly limp… One waffle iron which malfunctions, one pancake iron that is itty bitty. Juice dispenser under such pressure be sure to stand back as far as your arms can reach or prepare to go up and change clothes before you head out for the day. Floors in the rooms so sticky with floor cleaner residue that you make sucking noises as you walk and the bottoms of your feet turn filthy. Take flip flops or throw away socks just so you can get around the room. With a rack rate of nearly $200 per night and it isn't even season yet - - left so very much to be desired… Oh – and did they tell you….no pool

We made an impromptu trip to the beach and reserved a room here. Staff was very accommodating and friendly. We had a great room. Very clean and updated. While there offer a free hit breakfast it is not very appetizing. We just stuck with Bagels and pastries as they eggs were gross and they bacon and sausage cold and rubbery. Short walk to the beach but you do not have a beach view at the hotel so just be aware of that if that is what you are looking for. Lots of great restaurants and shopping close by. If you have a pet just beware that they charge and additional $45 per night PER PET.

The guy working the front desk couldn't have been more rude, from my initial call in that day before check in and then failing to mention there was a breakfast in the morning. If you aren't a people person, don't work in hospitality. The eggs in the morning were sour. The door to our room was bent and mosquitos got inside. Big issue. Lastly, the worst part of our experience was the lack of communication over their dog policy. I called the hotel to ask since there was no policy posted and they told me 2 per room, no mention of any fee. The last ten minutes we were there, they wanted to slap is with a $100 pet fee. For that kind of $, we would have stated elsewhere. Never again.

the location is ok, about 5 min walk to the beach and about 10 to the downtown. the room was clean and nice. the service in the hotel leaves to wish or much better. for breakfast the ran out of oatmeal packets. brought it up to they attention, nothing happened. the housekeeping is downright unsatisfactory. two days out of five our room was left not cleaned, although we left around 11 and the cleaning stuff saw us leaving. brought it up the manager's attention. they took one night off our bill. commendable move, although does not solve the problem,

We stayed at the Best Western Ocean Breeze in Hilton Head. The downside was it was a walk to the beach and you could not see the ocean. We knew this in advance and did choose the hotel because of the brand. In order to get an ocean view/ocean front room a person would have to rent a condo. Breakfast was fine and the staff was excellent. We would stay there again.

I stayed at the Best Western Ocean Breeze in Hilton Head and loved it. My stay began with a very professional check in with Jon. He told us about several places to visit and to eat. The beach is also very close. Our room was very clean and had a private balcony which we enjoyed. The breakfast each morning...very delicious. Selections were great, presentation fantastic, lots to choose from and the cleanliness was impecable. Fyzal was the chef each morning we were there. I believe he was multitasking as he also answered our questions at the front desk. The lobby had a professional appearance. We will be back...for sure.

The rooms are practically new inside - all furnishings, beds, etc. The beds were very comfortable! The tv was huge and we were able to pause live tv. Free Wi-Fi. The only setback was that they did not have a pool yet but plan to build one. For that reason, we only stayed 2 nights and moved to a hotel with a pool. The breakfast muffins and danish were excellent. Would stay here again when the pool is put in. Very limited parking. Rooms are soundproof!

Highly professional and welcoming staff. Modern updates and comfortable accommodations. Hotel is just across from the beach and conveniently located near Coligny Beach. Very pet friendly too! Our well-behaved dog was welcomed and the room was beautiful yet practical.

Hotel did not have our reservation, booked thru TripAdvisor and Booking.com, tried to put us in someone else's room after wasting a couple of hours waiting for a room to be cleaned. Total confusion at the desk. We left, got a cheap room for the night, couldn't find a better one for next 2 nights so came home. Never will book thru you again and have made last trip to Hilton Head. Would give zero rating if I could

We ended up here on Hotwire's dollar after they overbooked us at the Comfort Suites, Bluffton. Margaret, who checked us in, was very friendly and helpful. Rooms were excellent - particularly the recently installed walk in shower ! ( probably our best shower on our US trip). Didn't really get much chance to explore the area as our plans were to head straight to Savannah the next day - but seemed like nice surroundings. The usual rate here seems quite expensive for essentially a "motel style" property , but it is a nice place to stay. Breakfast is great - lots of variety , sausage, eggs and a really big choice of branded cereal :)

My friends and I stayed here for a spring break trip and were delighted by the friendly, welcoming staff throughout our stay! The room was nice, the beds comfortable, and the location was just down the street from the beach! The staff really go out of their way to make your stay as painless and stress free for you as possible. I would definitely recommend staying here and will definitely look at staying here if I am ever to find myself in Hilton Head again!

When I entered the lobby it was nicely decorated for a Best Western. This overall look was professional. My rooms were clean and kept up with large flat screens. The breakfast was also nice but the selections were running low and the lady working the breakfast should have put more selections out since it had a crowd. They should add hash browns and corn beef hash also. When I went to the desk for more towels the same lady, Margaret seemed a bit annoyed and asked me how many people are with me in the room and if housekeeping had given me service. I felt insulted with her questions. She should not have asked me questions. Overall, was a nice stay.

Great place to stay!! Price was excellent for all they offer. Close to the beach within a short walk to everything. Bring a bike or rent one to enjoy your stay. Anything you need will be found by the very accommodating and friendly staff here. The rooms were modern, clean, and comfortable. An extensive continental breakfast is provided with plenty of choices. Beds were very comfortable! Large screen TV, microwave, small fridge, plenty of closet space, kuerig coffee maker, hair dryers, iron and board, provided. Bathroom very clean, new, modern. Coffee 24/7 downstairs in lobby. Our room had a nice view of the tennis courts. No beach view sorry! Asked the desk clerk for tips of places fair priced to eat at, and hit a home run with the Sea Food Shack not far from the hotel. Definitely would stay here again if I visit Hilton Head Island.

Although I will say the hotel is EXSTREAMLY hard to locate first especially by GPS this hotel is honestly a hidden gem. Staff was friendly and helpful round the clock I had an issue with one of the vending machines very late on night and the guy at the counter was very helpful with resulving it. Warning the Laundry room is a tad humid lol. Breakfast was wonderful there were tons of options and they constantly made sure everything was kept filled and to tempature. WiFi was easy to connect to except for our ipad for some reason had trouble. Although they don't currently have a pool the beach is so close that it's really not a big deal. Oh, and I thought this was funny but they give you literally the shortest cord ever on the complementary hair dryer lol made for an interesting time. Lots of shopping and resturants nearby so theres plenty of options. Over all amazing time, would definitely stay there again.

Hotel situated in a calm location, respectively not close to any big roads. Hotel staff was very nice and they are eager to help and provide efficient services. Rooms have been recently renovated and were in excellent condition and very clean.

A great stay for a reasonable price near the beach - within walking distance if you wanted to. Note that the property is behind lots of condos - so just keep driving in!! The rooms are nicely decorated and are very clean. Hotel staff was great. Breakfast was your standard fare, simple.

Best Western was perfect! Not only was it a great location but the room was impeccable. Everything you need is no more than 5 minutes away(beach, supermarket, gas). The showers are brand new (glass doors and tiled walls). The bed looks exactly like the picture above and is super soft. We loved our stay and will definitely be back.

I satyed at the Best Western in Hilton Head...what a beautiful place, hidden away on the end of the island. Lots of restaurants and the beach is close by. I walked which was great. You can even rent bicycles from the hotel. Break fast, very nice and lots to choose from. The entire place is spotless. The only negative was the checkin lady, Margaret, when I ask her a few questions, she repeats herself too many times. She talks too much and needs to be a bit more upbeat.

Newly remodeled. VERY MODERN and trendy. No disgusting carpet anywhere. All NEW hardwood floors and tile. Walk-in shower with a glass door. Beautiful Beautiful modern decorative accessories, furniture and bedding. Free WIFI Free parking Free breakfast from 6-9 am Laundry room $2.25 to wash $2.00 to dry Each room has a small refrigerator Free coffee and tea 24 hours a day The check-in clerk (Fyzel) was professional, welcoming , courteous and gave me great Info on the area. The lobby is very trendy, looks like something out of a decorative magazine and smells amazing when you first walk in. Parking was plentiful and close to the lobby entrance. Wheel chair accessible I am completely happy w my stay. The modern upgrades this hotel has done makes you feel like a rock star. I will definitely stay here again :)

Great stay, location, price and things to do. Helpfull staff, biking trails and beach across street. Newly renovated and spotless. Tons of restaurants almost to many to choose from. Thrre story motel.Miles of beach to walk or bike. Great relaxing stay in HH head.

This hotel was a great find. The staff was absolutely what you would dream of when it comes to southern hospitality. Our room was very clean and the décor was very nice. There was no carpet which was really great with my puppies which is the only reason I had any issues whatsoever. The hotel did not disclose a pet fee of 45.00 per pet each night. You can imagine my surprise when shown the bill. They did adjust the bill,thankfully and only charged 90.00 for the pets for my entire visit. I understand hotels having a charge for my furry babies, but really think the fee shouldn't be over 25.00 per pet per stay especially if the pets are trained. The hotel was not on the beach however it was within a eight minute walk. Also very close to restaurants and they had bike rentals which for truck drivers a huge plus. The breakfast had pretty much anything you could want scrambled eggs, toast, biscuits, waffles, pancakes, bacon, sausage, gravy, boiled eggs, fruit, yogurt, and cereal. The staff was awesome in making sure there was plenty of milk and food right up to the end of breakfast. I really enjoyed my stay and not only will recommend it. I will be back. Thanks BW PS.....I was told the bed were Sealy Euro plush pillow top hotel beds my goodness. I sank into it and didn't want to move. What a great wonderful feeling bed. I truly didn't expect such a great bed with a huge high definition TV, fridge, and microwave. Thanks again.

We selected this hotel based on its location and that is a pet-friendly property. We were not disappointed! Sam and his impressive staff were most accommodating. This recently renovated hotel has large, well-appointed rooms, complete with LED lighting, quartz surfaces, large, flatscreen TVs, and Keurig coffee systems. The complementary breakfast was above average and the cleanliness throughout the facility was impeccable. The short walk to the ocean beach was the icing on the cake. We look forward to our return to Hilton Head.

Stayed here for a girls weekend. Super clean, new decor, very helpful and friendly staff on site with a great location to the south end of the island and beach and shopping. Will stay here again fir sure!

We booked a room for a girls weekend and we couldn't of been happier. It was close to the local shops and the beach. The place was clean, the breakfast was great and the service was wonderful. The pool looked inviting but it was a little chilly to enjoy. The hotel looked like it was newly remodeled and the rooms were spacious. I'll be booking again when I go back for sure.

Staff very friendly & helpful... if your pets are well behaved and trained, their pet policy is flexible, negotiable and reasonable for a stay. Comfortable beds slept great all night....Special recognition should be given to Jon, Ahmet, Fyzal, & Margaret.....Thanks for an awesome stay!... Deb :)

We chose this Best Western because to try to stay at Best Westerns for the Rewards. We were visiting USCB and this was the closest BW PLUS on Hilton Head Island which we were advised by the College to visit. Rate was also as good as in town. Hotel was attractive, new decor, extremely friendly and helpful late night checkin staff. It did take a day to get our tV fixed--they finally just brought us a replacement. Fitness room access was challenging and closed too early--10 PM; pillows were unsleepable--about 6 inches thick, but beautiful on bed. Bed was comfortable and floors and bathroom very clean and attractive. Breakfast bar was good, hot eggs, bacon, sausage and an array of other choices. Attractive eating area and pool area. Across the street from the Atlantic so an easy walk to access the Atlantic. Believe this hotel had just been revamped into a BW. We will give them another chance and bring our own pillows!

Yes, my GPS could not find it but we managed to get here. Staff is friendly and very helpful. My booking on-line did not inform the hotel that we had a dog so we lost our king bed on the third floor for the first floor room that was ADA and closer to outside for my dog. It worked out well and staff was helpful. Breakfast was good, good choices and variety. No complaints! Just wish they had a milk alternative like soy or Almond that we bought at local grocery, maybe they don't have many requests for it. Not a big deal. Thanks Best Western we will be back. Thanks for the Car Charger!

Spent valentine's day there and had a wonderful time. Roomy,quiet, and comfortable. Clean bathroom and room. Brand new TV. Was not expecting for the rooms to look as well as they did. Just enjoyed the atmosphere. Will return soon.

difficult to find not the room we paid for arrived at 8 am for breakfast no food 2nd day just barely any food and what was there was barely warm GPS could't find hotel paid for balcony room wound up in handicap room

Visit this fresh, new property while it is still undiscovered! At it's amazing value, that won't last long! For Valentine's Day weekend, my husband and I were looking for one night in more of a value property. We would normally look at Marriott or Westin, but for just one night decided to seek other options. Since it was February, being directly on the beach was not as important and we came across the Best Western. The value was great! Our room was extremely clean and well decorated. It included a nice little kitchenette as well as a Keurig. The room and its inclusions reflected a hotel of much higher price. The beach was also just a short walk away. I would recommend the hotel as a quick get away for couples or as more of an extended stay for families. Tip: If your GPS is like ours the hotel may be hard to find. It is, as the title suggests, a bit hidden. Our GPS wanted us to turn into some condo complex off of Cordillo. It is actually much better to take South Forest Beach to Lemoyne. Upon turning in on Lemoyne it may appear you are still in the wrong place. Keep winding back, however, and you will find the hotel on your right even if your GPS says it will be on your left!

My wife made our first visit to Hilton Head and had a great stay at the Ocean Breeze Hilton Head Best Western. We arrived early and Chris at the front desk was very welcoming and gave us great dining and site suggestions (and coupons), The hotel was just renovated and the rooms were awesome. The BW was just across from the ocean and beach with an easy access walkway to the beach (5 minutes) We love the BW and it's convenient location!!!!

I want to thank the owner Sam and the incredible staff for my recent stay! You helped me out in a time of need! I appreciate your kindness! Your hotel and its beautiful renovations were incredible. The rooms are beautiful. There is no carpet! The bathroom has all glass shower doors that are gorgeous! You staff at the front desk was kind and smiled at me and greeted me kindly every time I walked by. But most of all when I arrived distressed because I had been so badly treated at another hotel, you listened and took me in! I will tell everyone to stay in your hotel when visiting HHI!! Thanks again! I am forever grateful!!

We had reservations at another hotel on Hilton Head, but the room was over 2-1/2 hours late due to renovations. I checked a couple of places out and came up with the Best Western Ocean Breeze. Being a little skeptical I actually drove to the hotel (it was close by) to check it out. What I found was a totally renovated older hotel. The rooms were new, bright, modern, very well appointed and extremely comfortable. The staff (especially Fyzal) were accommodating and always pleasant. The hotel is in a lush area close to Coligny Circle, about a 10 minute walk from the water. An excellent find!

Excellent motel. The room was updated and very clean. I like staying at Best Westerns because I believe they have redone their rooms and they are very nice and clean. The bed was super comfortable. The pillows were very hard and when we commented on this to the staff, they said they have soft pillows at the front desk and people staying there can call down to the front desk and they will bring soft pillows to your room.

The hotel has recently been remodeled. It is beautiful and very clean. The breakfast was great too. However the best part with the friendly, knowledgeable staff. It was our first time there and they were so nice to give us great hints of where to go and what to do. It's a little hard to find the hotel, but it was WONDERFUL!!!

sam J, Manager at BEST WESTERN Ocean Breeze Inn, responded to this review
We appreciate you taking the time to review your recent stay st the property. We will be sure to sure your compliments with our associates. We look forward to your return visit.

Great place to stay. The staff was exceptional. The room was very clean and nice. Short walk to the beach. Bicycles available to rent. (Next time, I will rent a bike. There are lots of walking/bicycle trails in Hilton Head.) Plus, can easily walk to restaurants, etc. If you like a soft, flat pillow, as I do, ask the desk for one. They have them. The breakfast was great -- fresh scrambled eggs and bacon! Everything good!

sam J, Manager at BEST WESTERN Ocean Breeze Inn, responded to this review
Thank you for sharing your memorable experience at the Best Western Ocean Breeze Inn. We are grateful for your review and glad you had a great time, the onsite bike rental is very convenient and allows one to explore more than 60 miles of biking trails at HHI. The Island recently received Gold level award from Bicycle Friendly Communities Organization. A variety of pillows are available to suit your needs at the front desk. We look forward to hosting you again.