Best Western Hotel Merrimack Valley,  Haverhill

3.5/5  - basé sur 465 notations.
401 Lowell Avenue, 01832-3683, Haverhill, United States - visualizzare mappa
+1 978 373 1511 +1 978 373 1517

la sua destinazione

date

adulti

> Camera 1

1 adulti

 

i vantaggi dell'hotel

  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
punteggio dei viaggiatori TripAdvisor
Sulla base di 467 pareri di viaggiatori
Vedere altri commenti >>
Galleria foto :
Soggiorna presso questo hotel interamente non fumatori di Haverhill, Massachusetts, situato vicino alle attrazioni locali di Boston come il Fenway Park, il New England Aquarium, il centro storico di Newburyport e l'Icenter. Benvenuti al BEST WESTERN Merrimack Valley, situato in prossimità dell'Interstate 495 a Haverhill, Massachusetts. Questo hotel dell'area di Merrimack Valley si trova a pochi passi da Canobie Lake Park, la riserva naturale statale di Salisbury, la spiaggia di Hampton e il museo dedicato alle streghe di Salem. Il BEST WESTERN Merrimack Valley offre camere spaziose, dotate di microonde, frigorifero, televisione via cavo/satellite con HBO® e accesso a Internet ad alta velocità. Questo hotel del New England serve ogni mattina una colazione deluxe completa e gratuita. I servizi aggiuntivi includono un centro fitness, una piscina interna riscaldata, un idromassaggio, un servizio di lavanderia e servizi business completi. Sono ammessi gli animali domestici. Le strutture per meeting di questo hotel sono perfette per gli affari e possono ospitare fino a 110 ospiti. Questo hotel di Haverhill è vicino a molte attrazioni locali tra cui la birreria Budweiser®, le zone sciistiche del New Hampshire e del Massachusetts del nord, lo Strawbery Banke a Portsmouth e la USS Constitution a Charlestown. Gli ospiti saranno inoltre vicino ad attrazioni come il Merrimack College, lo University of Massachusetts Lowell Campus, il Freedom Trail e il museo di scienze di Boston. Chi viaggia per affari si troverà nei pressi del Ward Hill Business Park, Osgood Landing, Raytheon e Cisco Systems. Se cerchi un servizio di qualità superiore e un'ottima posizione nel New England, prenota oggi al BEST WESTERN Merrimack Valley! Gli ospiti devono aver compiuto21 anni ed essere muniti di un documento d'identità valido. La piscina e l'idromassaggio resteranno chiusi fino al 17 maggio 2016. Ci scusiamo per gli eventuali disagi.

Visualizzare tariffe e disponibilità

 
Camera 1

Pareri dei nostri clienti


in collaborazione contrip advisor img
Basato sul parere di 467 viaggiatori
GreenLeader Bronze

 
PUNTEGGIO ATTRIBUITO CONSULTARE I PARERI SU RIEPILOGO DEI PUNTEGGI
Eccellente
 
123
Molto buono
 
148
Medio
 
90
Mediocre
 
57
Orribile
 
49
Affari Affari 66
Business Business 53
Da solo Da solo 34
Di coppia Di coppia 72
In coppia In coppia 105
In famiglia In famiglia 206
Viaggio con amici Viaggio con amici 34
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo
Best Western Merrimack Valley,Haverhill
  • 2
    « Horribly noisy, no sleep »

    Doors slamming all through the night. Out off towels both for room and frigid pool pool not unlocked two mornings in a row, and no evidence of water circulation. Coffee machine not in service in breakfast area, and customer broke keurig in lobby, which was not immediately replaced. Noise and partying in rooms with slamming doors unbearable Did take my dog and ample area for taking her out

    2
    « Best Western Haverhill, MA review »

    Worst Best Western my wife & I ever stayed in. The hotel needs an update-room was very small and reeked of cigarettes. We wanted to use the pool in the evening but noticed the water was not being circulated/filtered; the desk clerk said she knows nothing about that as she was new. Noticed that some sketchy people were staying there and dope was being smoked out in view on the hotel side. The AC in the wall kept going on and off all night making it difficult to sleep. Grounds keeping appeared non existent. On he plus side, breakfast was very good and the front desk personnel were very pleasant.

    5
    « Haverhill BW stay »

    Our stay at the Haverhill BestWestern was great large spacious room HOT shower massage comfortable bed great breakfast very friendly and helpful staff just can't say enough about our stay at the Haverhill Mass BW

    4
    « Wedding in Haverill »

    This hotel was conveniently located near Haverhill where we had a wedding. The beds were very comfortable, the breakfast complete, and the location ideal. There was gas and a grocery store across the street. The highway was easy access. The pool looked nice, although we didn't get a chance to swim. I would stay here again.

    3
    « Comfortable, decent value, good location ... but sketchy neighborhood. »

    Got a fairly decent rate and the location was convenient. Most things were fine for my stay ... except for a broken window (with a very noisy expressway out the back) and very tired breakfast items. Neighborhood was sketchy (and I could have used a little better advice from the front desk).

    4
    « Good hotel for the price. »

    We stayed here for one night recently and would stay again if we are in the area again. The checkin was pleasant and quick. The room while it could use some cosmetic fixes was perfectly fine and checked off all the boxes of what we would need. Beds were comfortable. Pool area was overrun by teenage boys at the time so didn't go in there. The breakfast was included and well worth it. Waffles, sausage, eggs, toast,bagels and pretty much all standard offerings. Checkout was a breeze.

    2
    « Please put some $$ into maintaining the property »

    The hotel room was very much in need of refurbishment. The wallpaper was peeling, the ceiling tiles chipped and dislodged. The bathroom counter was all chipped and peeling. The room had a mildew, pet odor to it. The door also rattled when people walked by. The hotel also allows pets, beware if you have allergies.

    3
    « Nice people, not so nice facility »

    Despite having a great staff, I'm surprised this property is still in the Best Western franchise, as the building is so run down. Peeling paint and noisy hallways do not a pleasant stay make. The breakfast was great and the people serving went out of their way to make us happy. I can't speak to the pool or exercise room, as we used neither.

    2
    « Gave us the wrong room »

    The first floor is actually the basement. What this breaks down to is several hallways that reek of cigarette and marijuana. Now if I were still in college, this wouldn't have bothered me as much. However, we were traveling with a six year old. First we went on a long walk down several hallways? okay. Then we get to our room, the key doesn't work and a dog starts barking. After re-checking our paper key envelope that read ?153? and a quick phone call, we arrived at our correct room. So far it is decent. The sheets are clean. However, it does not have a balcony/patio as requested. I really hope they actually change the sheets when we leave because I was just in the Bahamas, got burnt and now I'm peeling like a chameleon. As I have been in my room approximately 35 minutes, this review may be subject to change.

    3
    « Staff Terrific. Hotel is average »

    This hotel is very large and sprawled out. We found it hard to get oriented. The pool and hot tub are open late and the area was clean. The hotel was full. The breakfast area was small for the number of people and it got pretty chaotic. Things ran out and were not replaced in a tmely manner. I think the hotel has expanded without expanding the common areas. We were tired when we arrived form NY. The desk clerk was outstanding, patient and informative. The check out clerk was also good. We were recognised as Reward members which was nice. The location is good for us as we return to Maine so we will probably stay here again.

  • 4
    « Stay in February »

    My two adult kids and I stayed here and were impressed with the Staff at this Best Western. They were very quick to provide us with the extra towels I requested even though I said no hurry. I would recommend this hotel to my friends.

    3
    « Not bad defiantly needs to be updated »

    Rooms have water damage, wallpaper peeling off the walls, pool area needs to fixed slippery when wet, the smell in the hallway was nasty, friendly staff, pool was clean just needs floor fixed, and hot tub water was nasty looking

    5
    « December 2017 »

    Enjoyed my stay, would recommend this hotel to any one. Staff more then friendly, clean, pool and hot tub and working. Internet was ok, and usable Evening manger was more then friendly ensuring everyone's stay was good.

    5
    « Excellent choice for a budget hotel »

    Top-notch staff. Rooms exactly as pictured online with a sofa in the king bed room. Sheets are basic quality but there are plenty of pillows and a duvet cover. They offered several egg and meat choices at breakfast along with pancakes, cereals, fruit and yogurt. We'd definitely stay here again.

    2
    « OK for some, just not me. »

    Good: Clean Linens, Hot Breakfast, Nice TV, Hot Tub and nice pool. Nice Staff. Good Price. Bad: Bubbling Wall Paper, Mismatched Furniture, Fruit Flies in Coffee Station in Lobby and Hot Breakfast Area. Dirty Kitchen area (Fridge needs deep Cleaning) Rooms need deep cleaning. Broken Light fixture in room. Poorly patched wallpaper in room, Hard to get luggage cart to car due to steps. May be difficult for some handicapped guests. Had reservation for 4 nights, Moved to Hampton in after 1st night.

    2
    « We stayed one night and cancelled the remaining nights »

    We were going to stay 4 nights but only stayed one. We found another hotel nearby. While it was fairly clean as for the bathroom and carpet, the wall paper in our room was bubbling in numerous places and it was quite dank. There is likely an issue with excess moisture in the room-maybe due to the air Conditioner use over time and not enough dehumidification. The decor was dark and the room a bit out dated. For the price, we were able to stay in another location with a cleaner sharper feel and well kept. When owners take pride in their business, they will be even more successful with positive ratings which will improve their return on investment. We were happy with the front office ladies. They were very sweet even with our concerns.

    5
    « Best Western »

    Had a great stay. Everything was in good order. Staff very friendly. Especially enjoyed the Jacuzzi and pool. Had a great time with my three daughters in the Jacuzzi. Breakfast was well organized and satisfactory.

    4
    « Suite could be awesome with some easy changes »

    I loved this suite but it has some major problems. The rugs and upholstered furniture needed cleaning. With very little attention this could be wonderful. I'd love to stay again if some small changes were made.

    1
    « Don't stay here »

    Tv did not work was blamed on the rain even though it was sunny out. Power went out and no back up lights in the halls only light sticks taped to the walls no hot water while the power was off. Would not suggest anyone stay here

    4
    « The team at this hotel goes the extra mile in service... »

    A local storm knocked out the power for a lot of the Boston area. In spite of this, the team at this hotel went the extra mile to do everything they could to make your stay as comfortable as possible.

  • 4
    « Fair and Friendly »

    This was an older Best Western. However, it was clean and the staff was very friendly and accommodating. It was also fairly priced. If you are looking for a moderately priced hotel with easy access to Haverhill and surrounding areas, this is a good choice. I stayed there with my aging parent and it was easy for her to get around. The one amenity we really used was the washer and dryer. It was inexpensive to wash and dry our clothes and there was no wait to do so.

    5
    « Love this place! »

    I stayed there for my birthday and everything was great from check in to check out! I work for Best Western as well and I have to say Tyler and Iliana (front desk agents) were fantastic! I will be back!

    5
    « Best Western Haverhill »

    The staff was extremely friendly and gave service with a smile and the room was really nice with fridge. The bed was quite comfortable as well. The wireless internet was quite fast. The location was close enough for my business in Lawrence

    4
    « Great staff »

    The rooms were clean and the staff was very accommodating to our large family. Breakfast was ok (rather boring and lacking flavor) the pancake maker was broken for the 2days were there . Despite these few issues the pool was excellent and guest services were top of the line. I would recommend this place to anyone looking for a reasonable room and great service.

    4
    « i had no issues here »

    this is my second time here. actually looks a bit better. check in went quick. the layout can be a challenge for some and if way in the back its a hike to the front. we were more towards the front this time. the room was nice size and clean. can see wallpaper getting ready to peel up in spots. nothing major. was a big screen tv. a fair amount of stations.everyone seemed nice. they did service all rooms in my section both days. both days we stayed. hotel was pretty much full. heard a little hallway noise. no commotions, no kids running around. was pretty much quiet. grounds were clean. pool area was nice size. pool water seemed a little chilly. hot tub was nice. just steps in it are not even. have a grip on the railing. last step a doosey. NOTE# the traffic there at rush hour is heavy. if you come up 495 north. at end of ramp your suppose to go left, at rush hour. stay right. at light make a right into walgreens. make a u turn a go straight across light and hotel right there on the left.instead of getting aggravated in traffic.theres a few stores in area. 3 drugs stores and a convince store right by the hotel. within a 1/2 hour to the box stores and restaurants. as for prices we got a exceptional rate on a pkg. deal on an internet site. they have a CDL rate if you ask and have one.basically do your homework. overall was a nice stay. would stay there again.

    1
    « Keep driving, do not stop!!! »

    Cost 144.77 with tax, should have been 44.00. Tiny room, like a motel on side of road! Dirty and super old!! No elevator!! Room was on third floor!! If traveling south go ten more miles and have your pick of lots of better places to stay!!! Barb H.

    5
    « Paula »

    We stayed here for a weekend visiting friends the room was great very clean and fresh great housekeeping crew. Very friendly staff easy access from 495 shopping and restaurants near by had a wonderful weekend

    5
    « Great hotel Great employees »

    My stay been pleasing. I felt as if I was at home( gym, pool, breakfast, etc.) I like to feel at home when I'm away from from home. Best Western in Haverhill made me feel at home a lot. thanks and I appreciate the services.

    1
    « Worst hotel »

    So we stayed here for a soccer tournament and paid way to much money for the quality of this hotel. Rooms were musty and moldy and dirty and outdated! The smell of marijuana was over whelming on the first floor. Don't waste your money

    2
    « Musty rooms and outdated property »

    Take my advice and stay elsewhere. While the rooms are spacious, they smell of mold and mildew. This is just a rundown property. Breakfast was definitely not up to par with limited seating area. Don't bother stopping.

  • 3
    « Musty smell, damp feel »

    As soon as I walked into the hall I could barely breathe for the musty smell. Our room was worse and it felt damp on the floor and bedding. I stuck a car air freshener in the a.c. vents hoping that would help and it did a little. Definitely won't stay here again if I can help it.

    3
    « A good hotel »

    This hotel has improved since my last stay there 2 years ago, understand it is under new management so I guess that is the difference. It is a good value for the money but could use some improvements, rooms need to be freshened up and updated. The breakfast room should be relocated, stairs involved to get there, no elevator available, laundry need to be available on every floor. Overall though ok hotel.

    4
    « Barnstormers Concert »

    Hotel appeared somewhat dated. Service was very good and breakfast was very good. Distance to venue in Groveland was at times difficult due to construction and town fair. Enjoyed a side trip to other areas during our stet.

    1
    « Havershill Best Western »

    Poor customer service and friendliness. All staff needs more training including management. All team members need to be trained on policy of this franchise to be able to promote, follow, and enforce them the same way every time and every one gives the same way every time.

    4
    « hotel stay »

    good rate, older decor could use an update..breakfast did not have a waffle machine like other BW's we have stayed at..was given a coupon for staying at best western before which was a plus..front desk people were very helpful about routes to and from destination..and for churches in the local area

    1
    « Never again »

    Will not recommend - not clean - broken toilet with no help from hotel staff. Housekeeping quite poor room not cleaned fully. Billed for a free night with no response when i left a message to clear it up.

    3
    « This hotel has wonderful staff. »

    We were not excited about the overall appearance of this hotel, it is way overdue for a cosmetic overhaul! However, the staff were fantastic and the location was great too. We also enjoyed our continental breakfast; it was more than we had expected. I would recommend this if you are looking for value.

    4
    « Our second time »

    This is our second time visiting this hotel in two years. It was the price and location that brought us here the first time and the amenities and staff gave us reason to come back the second time. The hotel decor is dated but it is due to have a renovation I am told. Breakfast is tasty and good choices, Internet works very well. Very close to things families like to do such as visit Canobie Lake Park, go to Hampton Beach or even take a trip into Boston. There is even a decent strip mall across the street.

    3
    « Poor room but good location »

    Room is outdated...breakfast is average...beds are hard.....pillows are small...mold in bathroom...but location is good and staff are decent. Fine to just sleep and have breakfast and leave hotel for the day

    1
    « welfare motel »

    There seemed to be more welfare clients than travellers staying at the hotel. They filled the tiny breakfast room, so it was difficult to find a place to sit. They lounged at the motel entrances smoking. The clerk who checked me out was clueless and was unable to apply the discount I had received on email. There was a large courtyard, overgrown with weeds, where I became trapped because none of the many doors to it could be entered from the outside.

  • 1
    « Haverhill 2017 »

    Overall quality of breakfast foods was poor. Landscaping had a bit to be desired for the price of the rooms. Breakfast area was very tight for space. Although the rooms were ok, I feel that the price was a bit steep for what the hotel offered.

    5
    « Great rooms »

    Our bus tour spent one night here. The layout of the hotel is confusing at first but can be navigated after a bit of practice. Rooms were large with comfy beds, fresh sheets and soft towels. Breakfast was usual eggs, breads, cereals served with attentive staff member.

    2
    « nice location but hotel is in poor shape »

    traveling up north and chose this hotel because of convenience and I wasn't willing to pay $250 per night because of it's the middle of summer. I chose something that I thought would be nice for the kids: indoor pool and free breakfast. as soon as I arrived my heart sank... the hotel look like a motel and that wasn't the look I was going for.. needless to say, I already prepaid for my 4 nights, so I was stuck. the front desk staff were nice, free breakfast was good, but owner should really upgrade and update this hotel...

    4
    « Been here multiple times »

    This hotel is located right across from Market Basket which is very convenient and it's not to far from Salisbury and Hampton Beach. It's not the fanciest but it's definitely worth what you pay. All staff we encountered were very friendly, the breakfast was very good and the kids enjoyed the hot tub and pool. We had an issue with noisy neighbors and were promptly given a new (and better) room without issue!

    5
    « The Best of the Best Western »

    So friendly,very knowledgeable,all around pleasure. We stayed because of a location of a wedding we attended. Easy to get to off the highway and easy entrance all around. We will be using this location again come next summer.....

    3
    « It was ok »

    I stayed here one night on business. I was not impressed. When you pay 150 for a night, you expect more than you can find, or at least better done, than the $90 place. They did have a pool and hot tub, however I wasn't able to engage due to evening conference and it was closed when I got back (normal, most close by 10). But the set up for ice is a ways away, the vending area's are all over with different things in different places, the bed was hard (some may like it very firm) I'm not one. The customer service at the desk was very good, they were nice, friendly, and even got me in a bit early. I was out late for conference and slept in, woken to the maid trying to come in at 855am. It wasn't like I was there a few days and may need service. There were goods, loved the size of the room, the couch and desk with the king bed was nice and the fridge and coffee in room, along with 2 waters was great, and the location off the highway is also a plus. Overall, just not worth the cost at the place.

    4
    « Overnight comfortable stay »

    We did a stop over on our road trip. The room was so comfortable with a refrigerator and great TV channels including TCM. They have free wifi. We got a rollaway bed for our kid. The bathroom is clean and good shower. There is plenty of parking. Be ready to climb stairs with your luggage. Try to get a Lower floor. There is breakfast in the morning. Eggs, bacon and pancakes. The dinning area is a little small and smelly but you can take the food upstairs.

    5
    « August in Haverhill »

    Very nice hotel, location is outside of Boston but that is what we wanted. It is located next to the Hightway but by the river away from highway and noise. Room nice and large, lady at front desk very nice and helpful. Would stay here again.

    5
    « Good facilities »

    Stayed here for a short visit to Boston as it was about an hours drive. The facilities were very good and include swimming pool. Clean and comfortable room. Good continental breakfast. Convenient as Restaurant very near. Staff were very friendly. Cookies on the front desk.

    3
    « Inexpensive, good for a one nighter »

    I was given this hotel to stay one night by a friend who resides nearby. Upon arriving it was apparent that the property is in the seedier part of town. The building requires maintenance, updating, and cleaning. Check-in was uneventful and the agent was congenial. The room was clean, the beds comfortable, bathroom very clean. The room needed updated decorating. It was just old. Not dirty. There is a pool of which I didn't use but was being used by many. The hotel provides a free breakfast which is the usual: cereal, scrambled eggs, bread, muffins, juice, honey, bagels, etc. The food was good, fresh, and plentiful. There are about 10 tables to sit so be early for breakfast. A previous reviewer mentioned drug dealing in the parking lot. I'm a retired Police Officer and see these kind of things but saw nothing here. The rate, $108.00, was cheap and it suited me for one night. I think I'd pass the next time and probably pay a little more for a nicer hotel.

  • 5
    « Haverhill July stay »

    Stayed at this hotel before and it was a nice experience both times. The pool was fairly large for a hotel and I enjoyed the swim. Staff extremely helpful. Close to Portsmouth, NH (we went there to visit friends), but about a third of the hotel prices there.

    2
    « Drug Dealing Best Western »

    This Best Western has drug dealers and users, sadly and in plain view, in the front parking lot. Wretched! I will say the Front Desk, Maintenance, Chamber Wait, and Breakfast Staff are wonderful. Furthermore (and ironically), the mattresses are very good. Stay somewhere else in the Merrimac-Haverhill, MA area.

    3
    « Last time we stay here. »

    This is the second and last time we will stay here. Last year we said we wouldn't be back but late scheduling limited other options. The exterior appearance should tell potential customers of what to expect. Grounds were not kept up, grass needed mowing, bushes needed trimming, weeds all over garden beds and rain gutters either falling off side of building or lacking altogether.

    3
    « Needs updating »

    Service is great but the hotel is aging fast unfortunately. Rooms are outdated, internet was not fast enough to stream a movie and the mattress was way too hard. On the positive side, the staff are very friendly and helpful.

    2
    « Not bad but »

    Great location, the hotel is right off the highway. The staff was extremely helpful, nice and friendly but hotel needs update. The mattress was very uncomfortable, the carpet has stain and smell, towels look old.

    4
    « great value dunno why people complained »

    We had no problems checking in and the staff was very friendly and welcoming. Great pool and location near pharmacies, restaurants and some shopping and gas stations.room was clean , bed a bit soft but it was ok. lots of great tv channels and quiet room. Breakfast was very good. No problems at all with hotel. Would recommend to people and would stay again.

    1
    « Peeling Ceiling Paint Should Be Investigated Immediately »

    We were assigned room 159 for a 1 night stay in late June. There is peeling paint on the ceiling (picture attached). Researching the building, I found that it was originally a Howard Johnson's that opened in approximately 1966. (Asbestos was a common building material until the 1970's when it was banned as a carcinogenic.) I urge management to do an immediate and thorough professional inspection of this peeling paint. Other than that "minor" problem, we enjoyed the good soundproofing from the freeway, the larger size mini-fridge, the pancake machine at breakfast, and the welcome candy bar at check-in. The system was down at the front desk so clerk politely excused herself to do check in and check out in the adjoining back room. Property needs updating as furnishings are older and decor was uninspiring. Room was dark and the two-lighbulb light had 2 different hues of light bulbs. Smokers were huddled outside the side entrance door facing the parking lot & cinema to avoid the no-smoking fine indoors...but the odors were nonetheless pervasive. Would definitely stay elsewhere next time.

    4
    « Good hotel »

    Cost and amenities comparable. Great market, can walk. Nice hot breakfast. Beds comforatable, good size.Fast sevice. Pool okay daughter told me. Coffee always available in lobby. WiFi just little slow.

    5
    « Comfortable stay »

    A quiet, comfortable place to stay. No traffic noises. The room was clean and spacious. A nice sitting area made it feel like a suite. Desk clerk was pleasant and helpful. Enjoyed a good breakfast. Parking is a little ways off around the building since there is an extended stay section out back.

    4
    « One night stay »

    Stayed one night at Best Western Merrimack Valley. Our room was very nice, clean, and comfortable. The breakfast was good with a variety of things to choose from. The pancake machine was a real novelty - we've never seen it anywhere before!

  • 1
    « It smells bad..but good internet »

    The good first, probably the best internet I've ever had at a hotel and the bed was good. Breakfast was ok..but other than that it smelled horribly. Walking through the halls...it was almost too much to handle. It smelled like a conglomeration of cigarette smoke and mold just dancing around waiting to choke you to death. It wasn't pleasant.

    2
    « Security and other Issues »

    No sense of security because Key card exterior door frequently propped open by patron, no handicapped access to breakfast room, pool freezing, air conditioner noisy and front desk personnel too defensive in responses to communicate with about issues.

    5
    « Excellent »

    Stayed one night at the end of vacation in order to fly out of Logan the next morning. The hotel was easy to find. The front desk clerk on arrival was friendly and helpful. The breakfast was great, although the room way out of the way and a bit difficult to find. There were overhead signs, but not easily noticed. Once we saw the signs it was easy to find. Good selection.

    5
    « Fantastic seevice »

    I arrived after midnight and was greeted with a smile. Gwen and Bill in particular were extremely helpful - making my wait comfortable when my transfer was delayed and gave all around exceptional service. Would recommend.

    1
    « Yuck! »

    I had to stay here for one night due to losing my room at another hotel. Otherwise, I would have left right after I walked in. First, the room smelled awful! I don't know if they didn't change the filter in the air conditioner or what. But it smelled like mold or mildew or something else unclean. Second, the wallpaper was peeling off the walls in several places. Third, I don't know what the vanity/sink was made of (probably some kind of vinyl or veneer) but it was bubbled up and peeling. The tub was stained and chipped. There were stains on the painted surfaces. And the towels were small, thin, and cheap. The shower had bad pressure and wouldn't get hot enough. The whole room felt unclean and yucky. I wore my flip flops the whole time I was there. The WORST part of the room was that it was unsecured. The part of the lock that the bar is SUPPOSED to latch to WAS MISSING!!! and the window, which is on the ground level was unlocked! (Probably because someone was trying to get some kind of fresh air in there). I know I should have left that room, but they were booked solid and we had no place else to go. We didn't stay for breakfast. I was afraid to. But I will tell you, this place is huge and confusing. We tried to find the lobby from our room and ended up wandering around like we were in a Stephen King book. We finally had to ask someone how to find the lobby because the arrows on the wall indicating the direction to the lobby suddenly stopped. On our way back from the lobby we encountered other "wanderers" and helped them out. I know this place got some good reviews, and some not so good reviews. I must have been put in the worst room they had to offer because it was AWFUL!

    4
    « Had A Good Experience »

    This was my second time staying here and overall it was a very good value. Check in was seamless with KELLY, who was quite friendly and professional. There was a problem with my initial room so she put me upstairs in the front of the hotel and I was very pleased with it's size, location and overall appearance. It even had a small deck in the back which was sunny and warm in the early evening. Breakfast is very tasty and the beds are quite comfortable. Overall I would recommend this hotel for the value and location.

    5
    « Enjoyed our stay »

    We always stay here on our trips to the Boston area. The rooms are clean, the rates are reasonable, and the staff are friendly and helpful. This is our go-to hotel in which to stay while visiting family.

    2
    « Unsatisfactory experience »

    We had booked a block of rooms for a wedding. When we arrived, the rooms were scattered around the facility rather than in the same wing. When we asked why, we were told that the hotel was busy. This was despite our booking months in advance. Also, the room we initially were assigned had not been cleaned after the last occupant. We arrived in late afternoon so I don't see any excuse for this. In general, the hotel was not in good repair and was dingy.

    4
    « Clean comfortable room »

    Pleasantly surprised. Rooms were comfortable. I love white comforts because you know the sheets and bedding are clean. Our third floor rooms had balconies, so we had fresh air. Remotes didn't work in 2 if the rooms, but we survived. And unfortunately had to go to desk each day for clean towels because towels were taken by housecleaning but never replaced.

    4
    « Very accommodating »

    I mistakenly booked the hotel for the wrong night using Orbitz and it was a non-refundable reservation. The hotel clerk was extremely accommodating and helped me fix the issue. Orbitz was taking forever and she had extreme patience and was extremely kind. I really, really appreciated what she did for me and would stay there again because of it.

  • 4
    « Clean and courteous »

    The room was clean and the staff was professional and courteous. We stopped after a long day of travelling and this hotel was close to the highway and was reasonable for the area. The amenities, such as the pool and breakfast was a bonus for us.

    5
    « Great Stay and Outstanding Breakfast Service »

    The young lady working the breakfast area was in a class by herself. I have never seen anyone in a comparable position so dedicated to the cleanliness and stocking of the breakfast area. The options for breakfast were great. Area was well maintained, comfortable and good lighting. TV wasn't loud as is so often the case in these type of areas. Seating and table arrangements very comfortable.

    3
    « if you stay for long periods of time »

    Watch your checking account they over charged me what should have been 1253.56 for 12 days ended up costing me 1680.91 over drafted my checking account. they would charge and it would stay pending then they didnt put it through I did it a couple times as I paid for 5 days then a few days at a time. at the end when they charged me the last was still in pending went from 483.00 to 1680.91 which online showed me 1253.56 trying to to get this settled

    4
    « Best breakfast »

    Great service, pool, work out facility,and the best full breakfast around included in the price. A must for the seasoned or newby traveler alike. I would stay at a Best Western given the choice for my travel needs.

    5
    « Excellent hotel,good location, good price »

    In fact,the title said it all. The hotel is nice and have all the facilities one needs (Microwave,multilingual staff,premium bedding,premium TV channels refrigerator). Large airy rooms,indoor pool,fitting room and a very good breakfast (hot/cold). All close to the highway. Recommended

    5
    « Good place to stay »

    Stayed here on our way from Pennsylvania to Bar Harbor. Have stayed in other Best Westerns and have usually been satisfied. This was the case here. It was a little past the half way point of our trip. A pet friendly hotel is a must for us. The staff was very professional and helpful. The breakfast was above average and there was a sufficient choice of items from which to select.

    3
    « Long stay »

    I stayed here for 10 days visiting family. The hotel is more like a motel really,no lounge or bar areas so it's straight to your room. The decor is quite dated,mid 80's style but the room we had was adequate especially at the rate offered. Breakfast was slightly odd for those coming from UK - ok but very much utilitarian with paper plates and plastic knives and forks. In summary, I would stay again as beds were comfortable and rooms at back are quiet but do not expect luxury - good value,quite basic facilities are what you will get.

    2
    « Stay anywhere else »

    There was food in the frig from the last people who stayed there. Candy paper on the floor that was not from us.. Never changed the sheets in the 3 days we were there. The shampoo that was in the room was half used and left there. The bath tub did not drain properly and the water dripped all night and the bathmat was black and the tub had mold underneath and the first time we stepped in to shower black bugs ran out from under the mat.

    5
    « Great area, lots to see »

    Never stayed here before and was pleasantly surprised with the shopping area and places to walk and enjoy the season. Able to visit with family in the area and see some of the country side. Easy access to major highways. I would definitely visit this area again to see more of what the states around have in store.

    4
    « Clean Room »

    I stayed here with a bus tour group Memorial Day weekend 2016. My room was clean with microwave and fridge. The area is great. Across the road is a shopping center with Marshalls, Burlington, CVS, a supermarket and a liquor store.

  • 3
    « Kinda creepy... »

    We were stuck. Couldn't find a place to stay at Hampton Beach, NH due to a seafood festival we didn't know about. Wound up driving west on I-495 to Haverhill, MA before we got a room at this place. It's very dated and the last remodel was like a botched botox job. Nothing about this place felt right. We got about 4 hours sleep and got out of there. Folks "hanging around" in the lobby could be gang members in central casting. The long, damp maze of corridors to our room could be a "B" movie set. The made-over counter in the lavatory was de-laminating and cracking... cracks so wide that small critters could live in there. Carpet was unfit to walk on with bare feet. Bed was OK... but a good nights sleep was not in the cards.

    3
    « a ok stay at best western »

    the best western Merrimack valley in Haverhill Massachusetts was a nice visit- the staff was friendly but some of them were not dressed properly in my opinion- the breakfast was good but getting to the breakfast area was terrible- not handicap accessible- no elevator- the breakfast was hot and the food was good but needed a bigger area for more people, we had to go to our room to eat and get a seat

    1
    « Cockroaches in Haverhill, MA Best Western Hotel!!! »

    I will NEVER stay at this property again. It's infested with cockroaches and is in need of a major overhaul of all its rooms. Gross!! The sink countertop was warped and cracking. They must have used 2 tubes of caulking around the wash basin to try and fill in the cracks. There were cockroaches on the floor, ceiling and on our luggage. Totally grossed out and pray to God that we didn't bring them home with us.

    2
    « Hotel needs upgrades! »

    in dire need of upgrading interior rooms, lobby, etc., doors do not properly close with and have huge gaps around them, rooms are dingy. No hot water or tea available throughout the day, only coffee. Long hair found in sheets and on floor and half full water jugs with broken seal found on tray with ice bucket.

    4
    « Best Western, Best Deal »

    Overall the hotel was clean, services provided were satisfactory and I felt confident that I got the best value/deal in the area! For a room with two queen beds, AC, a good size bathroom and closet, I paid under $200 for a Saturday night booking- for downtown Haverhill, that was pretty good!

    4
    « Not the best, not the worst »

    We live in Florida, but had to make a quick trip to New England for a funeral. We booked the Best Western due to location. We were in the back building next to on ramp for 495. Could not ask for a more convenient location. I had to run into Boston to pick up family from Logan a couple of times. Being right on 495 made this really easy. The hallways of the hotel smelled a little musty, probably from the indoor pool. There seemed to be ongoing issues with the elevator, although we never experienced any problems. In the hotel's defense, they had an elevator repairman out there for the first two days of our stay. The room itself was fine. The bed slept wonderfully and it was very convenient to have a refrigerator in there. The staff was very kind and helpful to us while we were there. If we had a need for a hotel in this area, we would stay here again.

    1
    « Disappointed patron »

    I have visited this motel for on going 8 yrs, and suddenly there was new staff, and my price went up by 20 or more dollars. When I arrived in spite of telling them I was arriving late and even called to tell them I was 45 minutes out, my single single was stifling hot, and smelly. This trip I only spent 1 night, I was so disappointed that I decided I will never return to Haverhill Mass motel, although it is the closest to my grandchildren. I would rather pay the extra cash to stay on the beach then to return there again and yes I told the young girl at the desk with the curling dirty fake fingernails.

    5
    « A Good Stay »

    Enjoyed it here. We were given a nice quiet room upstairs as we had requested. Good facilities & a nice swimming pool. Very pleasant staff. Good breakfast. I would recommend without hesitation. Immediately opposite all sorts of shops including a large Market Place where we sorted out our supper.

    4
    « Best Western Stay »

    Booked room was in newly renovated portion of hotel.. Room had balcony, comfortable bed, new furniture and very clean bathroom. Stayed for 6 days and hotel was quiet. Across the street is a plaza with Market Basket, restaurant. Hotel is conveniently located next to Route 495,

    2
    « Take extra money »

    The hotel charged us twice for the room. When we found out about this we were in Maryland and consequently out of funds to buy gas or a hotel room. The hotel would not help us for either. We had to stay in the car overnight. The next day we continued driving to NC after the debit card company restored our funds.

  • 2
    « old and tired »

    At least part of this hotel is old and tired and does not meet the Best Western standard that I've become accustomed to. A serious upgrade or a serious drop in price is required to match up the value here. I will not stay here again for the price I paid. I have stayed at other Best Western's in the US that have far exceeded the value for dollar spent than this place. Having said that I have no issues with the staff here, they met all my expectations.

    1
    « Find another hotel »

    If not for the fact I had a nonrefundable reservation I would have kept on driving. The hotel had trash in flower beds and parking lot. Halls and room had musty smell and dust everywhere. I must say the bed was comfy and no noise to be heard. The pancake machine was broken. The hotel staff seemed like they did not want to be bothered with my concerns.

    3
    « Has everything but »

    Has everything a traveler expects but the hotel is fairly old and the rooms we were in definitely showed it. The staff were excellent and the location was great to be able to get to local attractions such as Canobie Lake or Hampton Beach. Internet and breakfast also met expectations for a BW hotel.

    5
    « Front desk »

    Mari was extremely helpful during our stay, she was quick to answer any questions and provide us with information on the area. Jose also helped me finding things in the area and giving me a background.

    4
    « Great value! »

    Just needed an overnight stay on the way to Bangor. Older hotel, no elevator and Breakfast downstairs from where we were. That being said it was a good price at $124.00 and the room was small but very clean with frig and microwave plus a safe. Had trouble finding our room but Robert (front desk) guided us and couldn't have been nicer or more welcoming. Trouble with TV and George was there in 2 minutes just a glitch with channel. Again very nice and helpful. Nice indoor pool and jacuzzi plus small gym although we didn't have a chance to use it. Great location right off of 95 and there was mall across the street with grocery, liquor store and restuarants. Gave it 4 stars because of employees nice bed and the cleanliness and price.

    4
    « Very Nice Restful Sleep! »

    Driving from the State of Maine, we decided to stop for the night at Haverhill, Ma.,Best Western. It was late at night and tired, we checked in. The hotel was easy to find by GPS, the receptionist was very helpful and nice during check-in. We had the room on the first floor. The A/C was quiet enough and the room was very clean, the beds were very comfortable. We really appreciated the pleasant quietness in the room. We slept very well and comfortably very rested by the next morning, ready to continue our journey towards home in Ct. Thanks!

    4
    « In Town for a family party »

    The room was nice and clean , the beds comfortable . The hot breakfast was a good start to the day . It was confusing the way the halls and room numbers were directing you to go also to go to the breakfast room.

    2
    « It's a place to sleep »

    Feel bad for the 2 young people working at the desk when we checked in, but, we waited in a line to the door for 45 minutes to check in because the computer/ keying system was not working properly. The young man and woman were calm and friendly but did not seem to have any higher management support that they needed. The room was extremely hot and air conditioning worked just minimally. Room stayed hot and stuffy all night. The Bathroom was not very clean....multple hairs in the tub and on the floor.

    4
    « BW Haverhill »

    Good value for money. The facility and room were clean and well maintained and the appearance and helpfulness of the staff was excellent. Location is convenient but not near a lot of other facilities. I would definitely use this location again.

    4
    « Home away from home »

    Very convenient hotel with all the extras you need. Staff is very helpful. Could use updated mattresses but otherwise the rooms are very comfortable. Breakfast is included and offers all that you might want. The pool is great and there is easy access to local convenience stores, grocery stores and more.

  • 3
    « Outdated facility but staff is helpful »

    If you need a place to stay for a night and not looking for luxury, this is a good hotel. There is a pool but other services are limited. We missed the breakfast offering but received a good recommendation from the maintenance staff. Appears to be a compilation of several buildings so the layout is a bit confusing. Ask the clerk for directions to your room before roaming around the entire complex.

    4
    « Hotel Business Trip »

    Room was neat and clean. Staff is extremely polite and helpful. Internet worked perfectly. I would recommend this hotel to anyone looking for a quiet place to sleep without any issues for a decent price!

    5
    « Transportation specialist »

    Great place to stay rite from the start . I was greeted by Rosa the front desk specialist. She is great at her job . The check in process when very fast and easy . The breakfast was very good . The room was clean . I will stay again . I will recommend this hotel to everyone I know that is gonna stay in the area .

    1
    « Run Down »

    From checking in to leaving I observed a staff of folks that were completely inexperienced and inadequate to be working in the positions that there at. The hotel that was more like a maze to get around. I originally requested a handicap room, I called the hotel prior to arriving and was told that they would place one on hold for me, when I arrived there was not handicap room on hold so I had to stay in a room that was available for that night. The next day I went to the desk and that staff representative took 30 minutes to see if he could get me a room and finally I got one, I was told by the desk clerk that he would have someone move my items to the handicap room and that never happened, and I had to do it myself. I never got any maid service for three of the day's that I stayed and I had to find and ask the head maid to have someone change my dirty towels and empty my barrels.. I observed that the hotel indoor pool has no ventilation, Its like a sauna in there and the floor an fans are so dirty they haven't been cleaned in some time. The halls are a musty smell and there's no place that easy to find, the hotel is set up as a maze. I stayed in several Best Westerns and this by far was the worst.

    5
    « Nice visit »

    In our group was three adults and a 3 year old. We had a nice visit here. Our room was clean and inviting. We asked for and received more toiletries. Also had more towels delivered. We used the pool. The hot tub was too hot for us. We did get the continental breakfast. That was full of options. Make your own pancakes. Omelets and ham slices. All kinds of breads and muffins. Yogurts and fruit salad. Cereals and milks. We were happy with our room and the breakfast.

    4
    « great place to stay »

    very kind and friendly staff and great location right near 495 and shops like McDonald dunkin donuts and others and a shopping plazer wright across the street and a movie theater and not to far from the loop a mall with lots of stores

    4
    « Nice place to stay »

    Although dated (looks like it was an old HoJo), this BW was very clean and had the amenities we were looking for on vacation. Far enough to be reasonable in price, but not far enough from our destinations, Salem and Gloucester. What set this place apart was the staff...have to give high marks to Robert, Mari and Jess at the front desk, and Jose in maintenance. These folks were great and made the trip a breeze! Loved the breakfast every morning; clean dining area and fresh, cold and hot foods. Our 6 year old loved the pool, and my wife, the hot tub! Our stay here was great and we would definitely use the BW here again!

    1
    « Outdated »

    The place is very outdated and the tv is missing half the channels listed. Internet is poor at best. The front desk staff was very sloppy dressed. The pool had area had no towels and when asked they gave us shower floor towels.

    5
    « Very Satisfied »

    Close to shopping, restaurants, drug stores and easy access to highway. King rooms are on main level near pool and ours had a couch which is great when you just want to put your feet up and read. Good breakfast with lots of options.

    5
    « the best hotel in region »

    very professional , polite and helpful staff very clean and quiet rooms . truck parking available for big rigs and walking distance to eat out places and shopping its the best one in the region . i always get a feel at home feeling !

  • 5
    « One week stay-inexpensive, clean, convenient! »

    We stayed for a week to visit friends and to see Boston. The location is perfect! Everything you need is very close. CVS next door. Restaurants and grocery very close! Facilities are clean and well maintained. We loved the pool/hot tub, the breakfast bar was more than adequate, and coin-op laundry was great! The staff was very helpful and friendly!

    5
    « Great Staff!! Awesome Service!! »

    We have been to 5 star hotels and found the service to be equal if not better here at Merrimack. We stayed for 3 nights and our housekeeper Nidia was just fantastic! We had an issue and needed maintenance, Jose was super, he went above and beyond to fix the issue. We came with friends and we both enjoyed the pool and hot tub. A great way to end a day of sight seeing.

    5
    « Review of Best Western Merrimack Valley,Haverhill »

    Wanted to get away for a few days and most places I tried were booked. That was my lucky day. I never stayed at a Best Western before and I was more than pleasantly surprised. The facility was clean. the room was very clean. the staff was so nice and very helpful whenever I needed anything.

    5
    « Services above and beyond »

    All of the staff--Jared, Bill and George went out of their way to provide excellent service even though it was very busy at the time of check-in. George carried in our bags and Bill and Jared provided tips for our stay. What ever we needed was provided promptly and courteously. Taylor assisted us in the check-out process by providing us with extra supplies. The Free Breakfast was beyond the usual continental breakfast that most hotels offer, My travel companion and I are both senior citizens who had been traveling for several weeks. No other place provided such service as we received at this hotel.

    1
    « I can't believe Best Western allows their brand to be associated with this dump. »

    I've stayed at Best Western hotels all over the United States. I usually like them for their cleanliness, consistency and value. I honestly can't believe that Best Western is allowing this dump to be associated with their brand. I've never encountered a Best Western that caused me literally check the mattresses for bed bugs and the corners for cockroaches. My room was smelly, the wallpaper was peeling off the walls, you could feel the bedsprings through the mattress, the rugs were dirty, the windows were stuck open and the maintenance guy had to come force them to close, the furniture was broken down and gross...the list goes on and on. If this has popped up as a recommendation for you, move on quickly to the next recommendation. If someone has booked you here for business, call them and tell them you need an alternate hotel.

    5
    « A Nice Place to Stay »

    Friendly staff with all amenities from Free Breakfast to Swimming Pool / Fitness center at an affordable rate. This is a place to stay if you are in and around Boston & looking for a night or two stay.

    1
    « Never stay here again. »

    Where do I begin. Since retired, wife and I have traveled quite a bit staying at least 25 nights away from home at Best Western hotels. Last two stays, thought I was booking stays thru Best Western website but was tricked into booing thru Expedia. Result, cost me much mot than expected. First night paid over $100 and then second night over $188 both for substandard hotels. I'm outraged and call to Best Western directly received no satisfaction. Will certainly look into other chains before booking again.

    5
    « employee Joe »

    My experience was enjoyable due to employee Joe who went above and beyond to make check in easy and my short stay a pleasure. I have stayed at the best western quite a few times this past year and I remember Joe being the same friendly, caring employee as he was on july 7th also.

    3
    « Stay at Best Western Merrimack Valley, Haverhill, MA »

    Stayed 1 night. Layout of hotel odd. We were a distance from our car. We did not want to go out for dinner so I ordered takeout and picked it up. I would recommend the hotel tell you of places to have dinner food delivered. Need more then 1 washer and 1 dryer.

    3
    « The hotel was just off the highway. »

    After checking in we found our room and it was clean but dated. We have stayed at Best Western before and been very happy. However, after a long day on the road, we checked in and went across the street to the 99 restaurant for supper. We were both tired and just wanted to crawl into bed and get an early night. however, at 1:30 am there was a drunken guest banging on his door which he had been locked out of by his girlfriend. we called the front desk and they said don't worry it is only a drunken guest. They eventually came up and around 3:30 am the noise quieted down. In the morning when we checked out, we saw glass all over the hall carpet and the fire extinguisher had been used to pound on the door and sat on the floor outside this drunks room. I complained to a "very nice" lady at the front desk in the morning and told her what had happened. She appeared shocked and quickly reduced our bill by $30 and gave us an additional 5000 points towards our rewards program. Very satisfied with that outcome.

  • 4
    « Good hotel »

    Good # indoor pool and hot tub was great # Breakfast was nice. # checkout was quick. # location was nice. Shopping center is bang opposite. Lot of good restaurants nearby. # Rooms were good size # good security. All doors need room key to open # close to freeways Not so good but not really bad # person on early morning shift was not that friendly....was trying to act smart. # wifi kept dropping # big hotel so had to walk a lot from registration desk to room, room to ice machine, room to pool etc

    4
    « Good location, good accomodations »

    Stayed at the Best Western for 3 nights while attending a family function in the Haverhill area. Convenient to major roadways, and easy access to town ,restaurants & stores. Good breakfast served each morning, the staff is very friendly & courteous. Nice rooms, yes could be brightened up & updated. Pet friendly hotel so if you have allergies ask for a room away from the pet allowed room area. Nice pool ,exercise room. Front desk staff greets you with a friendly smile.

    4
    « Great staff »

    This was a very good stay, clean and neat. Staff welcoming and helpful. Many places to dine nearby and easy to find. Only one hour from our cruise to Star Island. We forgot about finding out about breakfast... but we enjoyed the break.

    3
    « 3rd floor LARGE rooms! »

    Good friendly service with a good breakfast, big pool (chilly), nice hot tub, 90 degrees in the pool area. It was confusing getting from the third building to the pool. Make sure to follow the signs. We had a two queen bed suite. The room was very large and pretty clean. Beds were somewhat firm. The building is old and has a musty smell. It couldn't be smelled in the room we stayed in. It was too pricey though, buy prices were comparable with the area.

    5
    « Great place to stay »

    Spent the night 6/11/16. Room was spotless - so nice to see the light colored spreads on the beds. Bathroom was very clean. A breakfast was included with the room and the choices were abundant. Would recommend this location to everyone.

    4
    « Nice Place in Haverhill »

    Nice hotel. Huge rooms. Great breakfast. Excellent pool and fitness center. Very convenient location to highway, CVS, restaurants, and gas. Property is a bit old and could use some refurbishing, but overall a great value in a great location.

    5
    « Excellent »

    Really impress, This will be my new Fav hotel to stay. The Breakfast is ok, I loved it, and they are always putting fresh food and taking care of everything. Once I enter the room I like it. It didn't stick like others hotel, nice deco, comfortable bed, bathroom, loved the balcony on the second floor. And what I liked most of all is that the hotel was/is clean. The price was just a bit high but it was because of the holiday. But not bad at all for the price. 100% in all aspect.

    2
    « More like Worst Western »

    Stayed here for a week because my employer books the cheapest place they can find. Although it wouldn't be bad for a night or two I wouldn't recommend it for a long term stay. The Good- The internet is pretty good, at least in my room. They were able to accommodate an early check in. The Bad- The temperature control knob to my refrigerator was broken off. There was no way to tell what the actual temperature was set to. This resulted in slushy beer and a frozen solid rotisserie chicken. No elevator so you have to drag your bags up and down the stairs. The beds aren't very comfortable and the pillows are horrible. The rooms and the hotel REALY need updating. The whole place resembles a trip back to the 70s. The Ugly- The doors leading into the rooms are extremely hard to close, which means you basically have to slam it. And if you have to slam yours, everyone else has to slam theirs. The rooms are by no means soundproof. Day and night the hallway is full of the sound of slamming doors. Given the choice (which I wasn't), I wouldn't stay here again.

    2
    « Wanted a clean, economical place. This fell short. »

    Smelly room with spotty wi-fi. It wasn't dirty, but the odor was gross. Found the staff to be pleasant and polite. Breakfast was so-so. Feel the overall stay was overpriced by about $25. Wi-fi is spotty.

    2
    « Internet was sketchy »

    the internet was sketchy. It worked the evening that I checked in but not the next morning. I travel as an engineer so internet is crucial for me. I was disappointed in that part of service. The check in was quick and the lady was polite.

  • 5
    « Great place to stay! »

    We've stayed at this hotel before and we found it great in the past and again were pleased with it. It is so easy to get off the 495 and back on. Close to lots of restaurants and shops. This time one of the staff went out of her way to get us a room closer to the front of the hotel making it easier for me to access the entrance. I only wish I had taken her name to give her recognition here. She was wonderful! The room was clean and quiet. There were bottles of water in the room! Thanks! We were also given a little bag with water and snacks. The desk staff were friendly and helpful. The breakfast was fine. We will certainly stay here again when passing through.

    4
    « Location »

    Good location for tired travelers. Just off the main road. Many restaurants near by. Can walk to McDonald's or Chinese. Also CVS and Grocery store within walking distance. Only minor flaw is you leave your window open you can hear some noise from highway.

    3
    « ok for the price »

    Hotel will need some remodeling, rooms are clean but old furniture, bed is comfortable. Even if the hotel is near a highway and main road, our room was quiet and peacefull. There is a good variety of item for breakfast and the breakfast area is nice and clean

    3
    « They had everything we needed »

    The Best Western in Merrimack Valley was nice and quiet, I haven't stayed there in many years. The hotel is surrounded by restaurants, shopping center, gas station, right next to a CVS but our room was still very quiet. The hotel is not fancy but very clean and had everything we needed. The bed was comfortable and the shower was awesome, wanted to stay in there for hours! It was close to my family as we had traveled to Haverhill for a funeral for my father. We met Nidia a few times in the hall and she took care of our room when we needed it, very nice lady!

    3
    « Very nice stay »

    We found the hotel acceptable, very quiet and comfy though. Very close to the shopping center, restaurants, gas stations the highway and banks. We also noticed an off odor when we walked in from the street but not too unbearable, does need some attention though. Our room was neat but we did notice the furniture needed to be a bit updated as nothing seemed to match or arranged in order to utilize optimum space. The staff was very friendly and helpful! And a big thank you to Nidia for taking care of us as we needed :-)

    5
    « Awesome night »

    My husband and I loved our stay. We stayed in one of their suites and it was very beautiful. The room was clean and gorgeous. The staff was extremely friendly and helpful, from the moment we entered until the time we left. We look forward to one day returning. The surrounding area was very nice also. Their were plenty of stores, restaurants and entertainment. It was right off the highway.

    5
    « Very pleased with the Merrimack BW »

    We enjoyed our stay at this hotel. Everyone was very accommodating from the front lobby desk check in process up to our check out two nights later. I would highly recommend this hotel. The pool area was very well kept. The hot tub was also very refreshing. I also found that it was very quiet. One thing I did like was the presence of security guards. That added a level of feeling safe in the hotel.

    4
    « One night stay »

    Real good place to stay over for the night, good restaurants and gas stations close. A little expensive but worth one night. Very friendly staff, easy access back to highway. Would stay here again without hesitation.

    4
    « A great place to stay »

    I stay in this hotel when I am in the area (twice a year). I always use a coupon and never had a problem. Nice room and breakfast, terrific staff. Convenient to most business in the northern tier around Boston as well as southern New Hampshire.

    4
    « Good room for kids »

    This was a good stopping point with our two kids. Breakfast and wifi were good. The desk clerk enrolled us in the rewards program when they heard we'd be staying in a BW hotel twice more in the next year. Corridors a bit dated but everything worked. We would definitely use this hotel again.

  • 5
    « Excellent Stay »

    We had an excellent stay, the staff was very friendly and helpful. Our room was very quiet with no late night noise. We had a very comfy king bed, so comfy, my husband is buying one! We had a very nice breakfast with good coffee. The whirlpool did the trick! we were relaxed and felt 20 years younger! Across the street is a small shopping center and a gas station that was very convenient, and a pharmacy next door. All added up to a perfect stay!

    4
    « Stopped over on way to Maine »

    We wanted to stop halfway to Maine so we picked this for the Hot Tub and were not disappointed. clean room , inexpensive and with indoor pool and hot tub .. breakfast was very good also.. very friendly staff.

    3
    « Basketball mom »

    Rooms were good size. Breakfast was good. Didn't appreciate the kids running in the halls all night. I had a sick child and had to call to complain. Also had a strong smell in the hallway of "weed". Pool floor needs to be redone. Pieces were floating in the pool.

    5
    « Great Place to Stay! »

    I am a frequent traveler and have a great experience at this Best Western location... staff is courteous and very helpful. Also, the condition of the rooms are great! Heard they are re-doing some of the rooms/carpets... once that's done, it will be more nicer than today.

    4
    « Good Place to stay »

    Nice place to stay if you are in the area for a layover or a couple of days. Staff is friendly, rooms are clean and the grounds are safe. Nice indoor pool. Good breakfast. Easy access to shopping and restaurants, all within walking distance.

    4
    « A great place »

    After a long day on the road, this Best Western is a gem. Friendly staff, clean modernized rooms. Most traveler services within walking distance, pharmacies, grocery and restaurants. The '99' has great food at reasonable prices.

    4
    « Overall very good experience »

    Overall we had a pleasant stay but Breakfast was from 6am-10am and when we got there at 9:00am to eat there was NOTHING left and no one in sight preparing or putting gout more food. Our room was on the chilly side, which I usually like but even for me it was too cold. I set the heat on 70 degrees and made sure it was on Heat setting and not the cool setting on the thermostat, it still blew cool air. The heat, if you want to call it that, was loud when it turned off and on all night. The vent in the bathroom is not very strong so the humidity from the shower lingered. It also ran nonstop and there was no off switch, there was a sigh that said the vent will remain on and it was connected to the main ventilation system. There was only a stand up shower which was fine but it leaked water like crazy and left puddles on the floor, yes, the shower curtain was inside the shower not outside. We had to use our extra towels for the puddle.

    4
    « Very Good Experience on the Budget »

    The hotel was very clean. It seems to be have been updated with new carpets. Ther room was good size for the family of 4. Basic breakfast was included. I feel this was very good value and reasonable price.

    4
    « Great stay »

    We only stayed for one night but would stay again. The beds were really comfortable and it was quiet at night. The room was updated nicely and the staff was great. Breakfast was even good.The location was good but you could drive right by it if your not using a GPS.

    3
    « Good for the money. »

    We have stayed here at least 6 times on our way south for the winter. The price is fair and the rooms good. We love the location for our trip and the large shopping center across the street is a bonus. Staff is friendly and very good. Never a noise problem. So would I recommend.

  • 3
    « Roadtripper »

    Needed a last minute roadtrip overnight and opted for the Best Western as was not hard to find. Room was basic and clean. I didn't feel 100% safe because this property is in a high traffic area, several warning signs in parking lot to take valuables with you and hotel not responsible, etc., and some of the guests were seedy looking. Security is on-site. My bed was comfortable and I could see my car from my window. The lobby coffee was actually good! Some restaurants nearby if you need them.

    4
    « Good for night or 2 »

    Easy on/off to I-95. Would stay again for a night or 2. The staff at the front desk were very friendly and helpfull. Rooms were clean and comfortable, convient to points in New Hampshire & Maine. Breakfast eggs were cold & rubbery. Would go to McDonalds before I eat breakfast there again.

    5
    « Excellent »

    Hotel was excellent well look after and the staff were excellent no problems at all. Thanks again everyone for making our stay great. Getting to the hotel was easy too from the 495. Got our info from the road signs.

    4
    « Snowbirds to Florida »

    We spend 3 nights on the road en route to Florida for the winter. We off-ramp I-95 and stay at hotels which offer low prices and a complimentary breakfast. This BW Merrimack was our first night on the road. Every thing was to our satisfaction, beds very comfortable and early breakfast (6:00 am) worked for us.

    3
    « its a dscent place »

    Check in went quick and smooth. was easy to find right off I-495. this hotel is kinda spread out. we had to enter from the very back. go down this short steep hill is a blind spot there, they have a mirror there to try to help. plenty of parking. we were on 2nd floor right off elevator. which had this musty smell. got to 2nd floor. apparently no heat in hallway. was always very chilly in hallway. we had a handicap room. very spacious room. very clean. heat was not on took a couple hours to really warm up. was a refrigerator and microwave. a very large bathroom, beings floor is marble bathroom room floor was cold. would get cold in there if you leave the door closed for an extended time. was some water stains on the seam of the ceiling. not an issue for me. room in a very quiet area. no hallway noise and none from outside. beings hotel is spread out. its a tricky walk to front. would have been nice to have a roadmap I guess. the big issue for us was. the pool area is closed. was told due to yearly mait. said it may be til thanks giving til pool area is open again. there's nothing really saying its closed. til we asked. for breakfeast has the usual fare, premade eggs, sasauge. make your own pancakes, fruit, did have sliced cheese. french toast sticks. but hot food was luke warm, so you hade to microwave it. a bit chilly in there. overall hotel worked for me. was part of a package deal. price wise in of itself there's better overall hotels for a little more. about 45-60mns to and from logan airport, depending on traffic. traffic in the region can be heavy at anytime. a Cumberland farms store across street. have to travel a little bit to restaurants and shopping areas. would stay there again if I had to.

    4
    « great local »

    The staff is very pleansant and accomadating. Very clean and comfortable. Pancakes at breakfast. Will stay again. The location is very convenient.It has a grocery store near by and several other stores. Very easy access to highway.

    1
    « No Manager on Site?? Horrible breakfast, cold pool. »

    Need to train staff to be able to check in and out using all methods of payment if a manager is not on site to help. Do not give a receipt and say you are all set and then charge other credit cards once having been checked out because the staff in poorly trained and unable to process a gift card to their own hotel!!!!! Breakfast was terrible, my kids would not even eat anything. The pool is heated??? or so it says, it was cold we swam a few minutes and got out. This is not a hotel I would go to again.

    5
    « Breakfast Bistro Plus »

    Their breakfast Bistro was an interesting experience, the variety was tremendous, every day was something new and delicious. I looked forward to the next mornings breakfast. not to mention the maid service, the indoor pool & spa, Plus the comfortable Rooms. Access to the Highway, walking distance to the local shopping area, a Dinner Theater rite next door, I could go on and on. The Best couple of days away from home!

    5
    « Great location, great staff, great hotel »

    This was my second time staying at this hotel, and I'm very pleased. All the hotel staff were helpful and courteous. I love the hotel's location-- walking distance to the shopping center. I will definitely come back again.

    5
    « Great everything. »

    Great service, great room, great breakfast. Everyone was very nice and helpful. Cookies and coffee served at the reception and staff offered to make my business card into a luggage tag, which was delivered to my door afterward. Room was clean, and we also got a late check-out. Just wonderful!

  • 4
    « Bett than expected »

    I was apprehensive after reading some the reviews but this hotel was perfectly fine for a one night stay. The room was large, clean and had coffee maker in room. We used the laundry facilities which were reasonable at $2 a wash/dry. My only complaint is the price, it was the most expensive motel we stayed in on a 2 week road trip. It's close to Boston, but not THAT close so unsure why there is such a premium.

    3
    « Better than previous reviews indicated »

    I have to disagree with some of the previous reviews... Yes, the hotel décor was rather dated but the room was fine. Its wasn't dirty and nothing was broken, as others have indicated.We have no complaints about breakfast. The chinese restaurant across the street was good, with large portions at a reasonable price. In general the hotel was good value for money.

    3
    « Needs an upgrade »

    Our room was alright. Nothing special. The bed was nice. It was nice having a fridge. The rugs look tired. I think the hotel needs an upgrade. Not your usual 2 1/2 star hotel. It was easy off the highway and there is a McDonalds right across the street. It was better than the write ups.

    4
    « Best Western Haverhill »

    I usually stay at the Best Western in Concord but the meeting was further North this time. Its a good place to stay, I liked the room and service. The Hotel people went above and beyond to help when I was locked out of my car. I will stay there again when in the area

    5
    « Great place to stay »

    If you are looking for an ideal location with everything you need across the street, this is the place. We stayed here as a base to visit the surrounding areas and we enjoyed our stay. Very nice full breakfast that changes each day and very comfortable, clean rooms.

    2
    « Dirty and Expensive »

    This motel is not what is expected from a Best Western facility. Overall, it is deteriorating and is dirty. The common areas , elevator, stairways, breakfast area, etc. are all in need of some type of repair, replacement, or renovation. Furthermore, the room rate is very high for the area. It would be wise to spend the amount on a more upscale motel.

    1
    « MANAGER needs customer service training »

    Good friend whose Pet Rescue vehicle broke down asked to be able to stay TWO HOURS till vehicle was fixed....NOPE that will be $140. WHAT>??? for 2 hours??? She did not want s to sleep in for 2 hours! Her vehicle had broken down. This is a lady who dedicated her ENTIRE life to rescuing and fostering animals...and she is treated like this??? Not in my book. This so-called Manager needs 1) more customer service training or 2) be demoted or FIRED.

    5
    « Treated Well in the Middle of the Night »

    Because of our late arrival to Boston Logan airport (Midnight), we had specified late arrival, and a very welcoming gentleman met us at the desk, though it was 1:30 a.m. Our room was on the ground floor, clean and well-equipped. The bed was comfortable, and the complimentary breakfast included healthy options including eggs, make your own pancakes, fresh fruit and yogurt, and was presided over by a very friendly attendant (something new for us, in a reasonably priced hotel, and very nice). Checkout couldn't have been easier, and we were asked if we enjoyed our stay. Well worth what we paid.

    2
    « Spend $20 more and go somewhere nicer »

    You'd think for $100 night you would get to stay at a fairly nice hotel. Think again. I knew the minute I walked in this was going to be a crappy place to stay. Had I not prepaid, I would've hightailed it out of there. The hallway was hot and smelled of that fake perfumey carpet sprinkle stuff. The bottom of the pool looked like someone had been throwing boudlers into it, pitted and flaky and was either moldy or dirty. The jacuzzi (1 of the 2 reasons I picked this hotel) was only big enough to hold 4 people MAX and it wasn't very hot (NOTE: watch that last step into it, it's a big drop and my husband almost fell.) The room is awkwardly laid out. No exhaust fan in the bathroom an they "decorated" with plastic shell shaped soap dishes and the design is completely outdated (they still have wallpaper in the bathroom. Can anyone say MOLD?) The air-conditioner looked like it was 20 years old (a wall unit) and due to potential mold issues, I was afraid to turn it on. One great thing was the ability to open the windows, but because we were on the bottom floor and they were the crank type, you had to close them before leaving the room or going to bed due to security. Therefore, no air flow at all. Pillows were filled with foam chunks. The TV was large and nice and the mini fridge was large and fairly new (the other reason I chose this hotel; fridge & microwave) The coffee cups were of the cheap toxic foam variety. Could only find four outlets that weren't being used by hotel things to plug things in, in the entire room. Two in the desk lamp, one behind the refrigerator and one in the bathroom. The free breakfast was your standard frozen reheated stuff or processed from a box. Internet was substandard. I will never stay here again and neither should you!

    2
    « This is no bargain. »

    Stayed there 4 days last week...best I can say is that I would never stay there again. After I checked in...I walked about a half a mile to my room and when I got there the keys would not open the door. Was told that if you touch the room key card with keys, another credit card, a ring...almost anything at all...the keys wont work. It took 3 trips to the front desk to get in to the room. The room smelled of mold, the beds were uncomfortable, there was no complimentary shampoo. The bathroom looked like it had been through the war. The countertop which likely should have been replaced many years ago was instead repaired with a reddish fixant which was a poor attempt at looking like the original countertop. There was a cigarette burn on the toilet seat and the bathroom floor while it looked like it had been washed...it also looked like the dirt had gone in to all the nooks and crannies around the tub and perimeter walls. If you have some reason to be in the area and can find no other hotel...this place will do...but if you are looking to stay in a nice place, this isn't the one. I will say that the staff members that I came across were cordial and efficient. Also, if you want to use the computer in the lobby ...its dial up, slow as could be and you are limited to 20 minutes.

  • 5
    « Very happy with Best Western, Haverhill »

    The place was nice and clean. it is simple but very nice.There was a nice indoor pool, and shopping if you needed anything. Very pretty area close by and not far from Boston. It was quite, staff was pleasant. The breakfast was more then I expected, very good and I am picky. They have coffee in the reception area and the beds are comfortable.

    4
    « It was all good »

    After reading so many negative reviews (and after a nightmare of a motel experience the night before in another state), DH and I were concerned after booking this through Hotwire. This is a very nice property! We had not a single problem and would stay here again with no qualms. Mattress was firm, property is well maintained, walking distance to a 99 Pub, staff is friendly. It was a nice stay - and we stayed there three nights. The only "negative" part was a soccer team staying there our last night and there was no way to get to breakfast the last morning. Those hungry young guys were not interested in letting other folks get to the food right away. We simply walked across the street to a McDonald's and had something equally unhealthy to what we might have had at the hotel. : ) There are a couple steps between the lobby and getting to the rooms. That might present a problem to some folks. There is a shopping center across the street. Marshalls is one of the stores. We do not have a Marshalls near us, so I had an hour of shopping fun. Unless we had some strangely unique experience, my advice is to ignore the negative reviews.

    5
    « Great Value - excellent service- Boston area »

    Beds comfy and spotless, as were the towels. Location great, right off I495, exit 49..Rooms large, great breakfast, friendly staff. Just 6 hours from Canadian Border at St. Stephen/Calais and 7.5 hours from Niagara Falls, New York.

 

raggiungere l'hotel ...

tutte le direzioni

·Da: nord Dall'Interstate 495, prendi l'uscita sulla rampa a doppia uscita 49/50. Prosegui a sud fino alla rampa per l'uscita 49. Al segnale di stop gira a sinistra sull'autostrada fino al semaforo. Svolta a sinistra al semaforo in Lowell Ave. Il BEST WESTERN Merrimack Valley è a 200 m sulla sinistra. ·Da: sud. Dall'Interstate 495, prendi l'Uscita 49. Svolta a destra allo stop e poi a sinistra al semaforo in Lowell Ave. Il BEST WESTERN Merrimack Valley è a 200 metri sulla sinistra. ·Da: est. Segui la 133 direzione ovest fino alla 97 direzione nord e quindi la 113 direzione nord. Svolta a destra in Lowell Ave. Il BEST WESTERN Merrimack Valley è a 60 metri circa sulla sinistra. ·Da: ovest. Dal...

più info