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Best Western Harrisburg Hershey Hotel, Harrisburg

4.0/5  - basé sur 424 notations.
7500 Allentown Boulevard, 17112-4233, Harrisburg, United States - visualizzare mappa

Benvenuto al Best Western® Harrisburg Hershey Hotel!Gli ospiti che stanno cercando un hotel vicino al parco divertimenti Hersheypark®, scegliendo il nostro hotel di Harrisburg potranno approfittare del meglio in termini di posizione, servizio e tariffe. Siamo vicini all'arena Giants Center e la nostra priorità è di farti trascorrere un soggiorno il più piacevole possibile. Il nostro hotel di Harrisburg si trova nella capitale dello stato ed è circondato dalle migliori attrazioni della zona, come la fabbrica di cioccolato Hershey® e il parco divertimenti Hersheypark®. Siamo anche vicini all'Hollywood Casino®, per questo ospitiamo anche persone che vengono in città per sfidare la fortuna e divertirsi. Disponiamo di una piscina riscaldata al coperto,serviamo tutti i giorni una colazione gratuita e sapremo garantirti un viaggio indimenticabile. Inizia la tua giornata gustando waffle caldi, deliziosi pasticcini e frutta fresca a volontà. Un'ampia scelta di cereali e di yogurt è proprio ciò di cui hai bisogno la mattina. Potrai accompagnare il tutto con caffè 100% qualità arabica e succhi di frutta freddi. Essendo vicini al Penn State University Medical Center, ospitiamo spesso professori e studenti in trasferta e sappiamo quanto è importante fare una buona colazione. Molti ospiti soggiornano nel nostro hotel di Harrisburg per partecipare al Pennsylvania Auto Show. Tra gli eventi più popolari in zona ricordiamo i concerti al Giants Center, i tornei di wrestling e calcio e l'Eastern Sports & Outdoor Show. Qualunque sia il motivo per il quale ti torvi in questo splendido angolo della Pennsylvania, puoi stare certo che da noi ti sentirai come a casa fin dal momento del tuo arrivo. Chi è in viaggio per fare affari con la Hershey® Foods Corporation o l'accademia della polizia dello stato apprezza soprattutto le camere spaziose e le lenzuola di lusso offerte dal nostro hotel di Harrisburg. Anche i dipendenti pubblici in trasferta degli uffici e delle agenzie governative scelgono di soggiornare nel nostro hotel, poiché ci troviamo nella capitale dello stato. I dipendenti del Penn State University Medical Center e delle altre aziende locali ci considerano la loro seconda casa. Prenota oggi stesso e risparmia al Best Western Harrisburg Hershey Hotel!

Best Western

Harrisburg Hershey Hotel

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i vantaggi dell'hotel

  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 423 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
172
Molto buono
136
Nella media
73
Scarso
24
Pessimo
18
CONSULTARE I PARERI SU
Affari Affari
25
Business Business
16
Da solo Da solo
19
Di coppia Di coppia
52
In coppia In coppia
102
In famiglia In famiglia
236
Viaggio con amici Viaggio con amici
28
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"once again I choose best western"

5
03/08/2018

spent the night while travelling through PA. Once found it we no problems, quiet room ,nice breakfast no headaches the indoor pool was not heated and a bit chilly but still not a problem best western still delivers

hotelbwhbg, General Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for taking the time to review your stay with us. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Thank you Maryann Downey General Manager

"amazing for the price"

5
21/07/2018

The hotel was close to Hershey without the expensive price tag. It was a great value. The room was clean and spacious. The beds were comfortable. The ac unit kept going on and off at night and was a bit noisy. The breakfast was awesome. There were lots of things to choose from like pancakes, waffles, eggs, sausage, cereal, yogurt, muffins, etc. We also hit the pool during our stay. It's a small room but clean and it actually wasn't crowded, so we really enjoyed it. There was an extra $2 per night stay on top of what i booked online. That was surprising and when I questioned it i was just told this hotel adds it for the environment. Didn't like that- I like all costs to be upfront and there when i book even if it was such a small charge. But, overall the hotel was a great place for our 2 day trip to Hershey. It really was amazing for the price!

hotelbwhbg, General Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! MAryann Downey

"Hershey with the Grandchildren"

3
18/07/2018

We stayed here while visiting Hershey with our grandchildren. The hotel looks as though it has been upgraded. Staff is very good. The place is clean, the beds comfortable. The free breakfast was the usual fare but would have preferred individual yogurts to the machine yogurt. Wifi was reasonably good but did knock me off a couple of times. The kids enjoyed the pool. There is a restaurant next door that is fairly good with very reasonable prices but is the only restaurant conveniently close. My only complaint about this place is that it is somewhat in the middle of nowhere. Also, quite inconvenient with the divided highway when you want to go the other way toward Hershey/Allentown.

hotelbwhbg, General Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Maryann Downey

"Hershey Park mid week visit "

4
13/07/2018

Decided on staying here for our midweek visit to Hershey Park. It was about ten minutes away and easy to find. It provided exactly what we were looking for . A clean, quiet room and included morning breakfast options suffice for us.

hotelbwhbg, General Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for choosing to stay with us.I am pleased to hear that you find our location to your liking. I am so glad to hear that you enjoyed your stay with us. Thank you Maryann Downey

"Nice Place, Budget Friendly"

5
02/07/2018

My husband and I have been going to this Best Western for over 10 years. The owner is on premise and is very accommodating, Room are big kept clean. Bed is comfortable, continental breakfast includes some hot food--sausage and eggs. Planning on going back in September. About 5 easy miles from Hersey Park.

hotelbwhbg, General Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
We truly appreciate your business and your trust in us. Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

"Hotel vacation stop"

3
29/06/2018

We stopped here on our way to the beach. It was easy to find. The room was clean staff was nice. The food was the same as any other hotel out there (average). They had free WiFi, pool, hot tub and work out area. Lots of shopping and restaurants right down the road. That was a plus for us since my daughter forgot to pack a bathing suit.

hotelbwhbg, General Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.

"Great!"

4
24/06/2018

Very clean. Nice breakfast & nice pool. Staff was friendly & helpful. Will definitely stay again. Close to Hershey & easily accessible. Laundry area if needed & housekeeping staff did a great job. They even arranged my kids' stuffed animals in the bed after making it, which they loved.

hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again.

"Nice Room, Terrible Breakfast"

3
28/05/2018

Some of the great things: 1) The room was super clean and tidy, which I really appreciate being a germaphobe; 2) The bed was very comfortable; 3) The hotel grounds were nice. Some of the not-so-great things: 4) The entry lobby was a tad dated; 5) The breakfast was TERRIBLE, and I mean terrible. I would highly recommend doing a free, continental breakfast for your guests. The food tasted like plastic! 6) Finally, I really appreciate that this hotel allows animals. We brought our dog and it was great. However, paying a $30 pet fee, and only allowing them in certain rooms is a little out-dated. Plus, if the dog qualifies as an emotional support animal (which was the case with my traveling partner), the fee should be waived and we should be allowed to stay in a suite (which we originally paid for).

jonnyrh, Owner at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for your feedback. We truly appreciate when our guest let us know where we succeed and where we can improve. We are working every day to exceed our guest expectations. We reviewed all your comments and are making changes to improve, We hope you will come back soon an g ive us another try and see the changes. Respectfully, Jonathan

"Great hotel"

5
26/05/2018

I was impressed with this hotel considering the price. The rooms were extremely clean and modern. I thought I would have a lower hotel experience but the entire hotel was exceptional. The breakfast was well laid out and good. The help were all very friendly and helpful. I had been in the lobby during a tornado warning and left my book I was reading and got a phone call from the front desk telling me I had left it down there. I couldn't believe he remembered my name to know what my room number was. I would highly recommend this hotel and would return.

jonnyrh, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for your feedback. We work very hard to exceed our guest expectations We are glad we were successful during your stay. We look forward to seeing you back soon. Respectfully, Jonathan

"Recently renovated, quiet, ice hotel"

4
12/05/2018

The hotel has been recently renovated and every thing is new and clean. The room was very comfortable and had all the amenities that we wanted. Apparently it was a Super 8 before. What ever it was, it is now much better quality than a typical Super 8, definitively Best Western quality. The personnel was very helpful and friendly. The hot breakfast was good with a good choice of items on the buffet. The hotel is a little bit away from the Interstate but worth the detour.

jonnyrh, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you so much for your feedback. We are glad you enjoyed your stay with us. We look forward to seeing you back soon. Respectfully, Jonathan

"Quiet and a restaurant next door"

4
07/05/2018

We stopped here on our way north to Boston. Stopped first to do the Hershey tour which was fun. This hotel wasn't too far to drive from that. Our room was fine, upper floor like we had asked for, quiet, comfortable and clean. Breakfast was nothing special but we enjoyed having the option for it. The Skyline Restaurant next door was just too tempting to consider driving anywhere else. And that ended up being a great choice. Would we come back here? Definitely.

jonnyrh, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for your feedback. We are glad you enjoyed your stay. We agree the Skyline restaurant next door is great and many of our guest like eating there. Hope to see you back soon. Respectfully, Jonathan

"THE place to stay!"

5
27/03/2018

Aaron was on the desk when we arrived. He was very friendly, helpful, and efficient. We were in our room a little while and Aaron called to make sure everything was ok and asked if he could do anything to make our stay better. The sheet with information was very nice and included a list of restaurants . The room was a good size and had a king sized bed, microwave, refrigerator, a wardrobe, and a couch. It was extremely clean and the housekeeping staff was meticulous and it felt like a new room every day. The continental breakfast had many choices. And the 24 hour coffee and tea is a great convenience and the motel is centrally located. All the staff was friendly. We had a great time and will go back again.

hotelbwhbg, Front Desk at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you very much for your respond

"First time"

3
22/03/2018

Overall it was okay, I've stayed at better hotels. Made the best of everything. Location was decent. Wasn't horrible, can see they are trying to make adornments. Bit of a way to go though. The door to the room is bent and was letting in light as well didn't properly close. Front desk told me it was one of the ones to be replaced, but still that is a security issues.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously.

"Clean and Comfortable Room"

4
25/01/2018

I stayed at this hotel on my way to Florida. This hotel is easy access from 81 South and easy to get back on the highway. Check in/out staff were friendly and efficient. My room was clean and very comfortable. I didn't have time in the morning to stop for breakfast but maybe next time. I would recommend this hotel to everyone. The price was also very good.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7176520101. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yogi

"Survey"

5
30/12/2017

Enjoyed our stay as stated in the survey. Our room was clean, breakfast was excellent. Found evening and morning staff friendly and helpful. Only frustration we are experiencing is redeeming our $10 offer by email which we do not know how to redeem at hotel each stay. We are travelling for a couple of weeks so this will be a significant saving. My husband is a gold member and we always stay at Best Western hotels when travelling in Canada and the United States.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel while in the Harrisburg Hershey area. We appreciate your comments. Our staff strives to offer a great product along with great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again.

"clean room comfortable bed"

5
28/12/2017

staff was friendly clean hotel and room. heat and wifi worked perfectly. the bed was extremely comfortable.the bathroom and shower were extremely clean. stayed for the night not far from hershey park.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again.

"Great stay and service"

5
22/12/2017

15 mins from Hershey. Great up to date hotel with caring service. We will be back. We have stayed here 3 times in the past three years. We appreciate how the manager takes time to help and care about the people staying at this hotel. It's nice that it's out of the hustle of Hershey, but a close drive.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again!

"Christmas vacation"

5
19/12/2017

Stayed here to go to Hersheypark. Loved the out of the way location. Found an incredible Italian restaurant named Vino down the block, as well as, a shopping center with all of my favorite stores. The 10 minutes it took us to go to Hershey, was a wonderful drive through the countryside and all the beautiful Christmas lights. Great enjoyable and relaxing quiet stay.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again.

"Great Place"

5
17/12/2017

Clean, quiet, and the staff was courteous. Would definitely stay here again. I did have a problem with the drain of the Jacuzzi tub, but it was fixed very quickly. The only thing that I didn't like was the divided highway the hotel is located on. Had to make a U-Turn to get to the other side. Other than that, great hotel.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again!

"Great place to shop on the way"

5
13/12/2017

We chose this place on-route to the southern states. Our room was very clean and comfortable and quiet. Breakfast was excellent, with fresh waffles. The pool looked great but we didn't try it out. The staff was extremely pleasant and helpful.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again.

"Satisfied Customer"

4
24/11/2017

Hotel was just a little bit off the beaten track but worth the few extra few miles for a great value. Full hot breakfast included in the price and the bed was very comfortable. Desk staff was highly professional and helpful.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again!

"This hotel is consistently good"

4
01/11/2017

We have stayed here numerous times now and have always had a good experience.....it is an older Best Western that has been renovated. Efficient and friendly. We always sleep extremely well here - good mattress and bedding - very comfortable. Rooms are large and include plenty of amenities. It is not pet friendly - which is a good thing for us. A hot quality breakfast is available in the morning and there is a good family type restaurant next door. Our only concern is that if you need to cancel, they require 24 hours or you lose all your money. That being said - we will return.

hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again!

"well kept"

5
21/10/2017

went to see dinner show in Lancaster and planned to take long way home to view fall foliage - nice motel - would definitely go back when traveling in that area - breakfast seating could of been better but all in all we had no complaints

hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again!

"Very nice super fast internet "

5
14/10/2017

This place is very nice and affordable for a good nights stay when your passing thru. Breakfast was good staff was polite and willing to help. The WiFi is one of the fastest I've seen in a public place. Would recommend checking this out if you need a place to stay.

hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again!

"Nice Refurbished Best Western"

4
14/10/2017

Found this hotel through the hotel coupon.com book you get at rest areas. Booked a room in Friday night for $89 that had a newly refurbished room with very comfortable King bed, mini fridge, microwave & coffee maker. Air conditioner was quiet. Bathroom was very nice with full bathtub, large sink, 3-way mirror & plenty of counter space. The breakfast was generous. One of the waffle makers was being ornery, & the front desk manager, a gentleman, came over to help a lady with it. This hotel had lots of amenities & is close to Hershey Park, casinos & race track.

hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again!

"Good place to stay"

4
13/10/2017

Had really no problems with this hotel. The room was nice and clean. The indoor pool was great for the rainy weather. The breakfast was pretty darn good, the waffles are quite yummy. And pretty close to Hershey park. Only two problems: pillows are so fluffy they killed our necks. And the refrigerator had a mind of its own and one minute it wasn't cold the next it froze everything and you can't control the temperature.

hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again!

"A Pleasant Stay"

5
11/10/2017

This is the second year that we have stayed at this Best Western for the annual AACA Meet. The level of service provided by the staff remains at a high level. The room is maintained beautifully by housekeeping. The only issue that we found was the breakfast area of the lobby is small and the chairs are too bulky and heavy making it difficult to move them in the small space especially when there is any kind of a crowd. We appreciated the hot chocolate in the evening upon our return to the hotel each evening. Overall, we were very satisfied and highly recommend this location.

"Best breakfast"

5
06/10/2017

Best Western offers you a nutritious breakfast. Not just cereal or bread. Also I must comment on how good their coffee is. Other hotels just can't make good coffee like Best Western. Best Western is tops with me!

"Last night of our nine day road trip..."

5
05/10/2017

The Best Western is in a good, quiet location. Our room was spotless, the beds super comfortable, the staff friendly, the price was very good, and the breakfast area was clean with a good offering of breakfast foods.

"Enjoyed our stay"

4
02/10/2017

I enjoyed my stay at this hotel. The rooms were clean and staff was friendly. Enjoyed the pool after diner. Coffee and tea were available all day. Would recommend this hotel for families and couples alike

"Poor Service!!"

2
02/10/2017

I had to report an issue with our toilet being clogged. I tried to dial "0" from my room to reach the front desk. It gave a message that the mailbox was full. I left my room to report the issue. It was fixed when I returned to my room. The next day the issue happened again, but much worse. I used the towels in the bathroom to clean up the overflow. Again I tried to reach the front desk. Again the mailbox was full. I had then leave my 2 children in the room alone to go to the front desk to report the issue. Ten minutes later the front desk worker came to unclog my toilet. He told me he would be right back to clean up the towels. I waited 45 minutes for him to return. I placed a do not disturb sign on my door because I was tired and irritated with the service. I did notify the front desk when I checked out. It was definitely a disappointing expierence. Not when their are so many other hotels in the area. I will be traveling to that area again in a week, I will not be staying there!!

"I felt like a somebody"

4
12/09/2017

Since this stay at BW and considering my bad experiences at TheComfort Inn, I intend to only use BW from no on. The hotel was sold out in advance ( long weekend ) however the check in clerk was so very helpful and polite, I have not seen this in a while. Thank you BW

"Filthy, run down, poorly taken care of and stale food"

1
12/09/2017

the decor was old in poor repair and stains on carpets everywhere. afraid to take my shoes off. The breakfast food was stale [what little there was] and few options. staff not interested in anything but getting your money and preventing others from hearing complaints.

"Great hotel"

5
11/09/2017

The rooms were very clean. The service was excellent, the breakfast was delicious. The location was perfect. Check in/out was super easy and stress free. I can't wait for our next adventure in the Harrisburg area.

"Comfy beds, had an issue but was resolved"

4
05/09/2017

Having just come from an awful and uncomfortable experience at Great Wolf Lodge at the Poconos, we were hoping for a comfy bed. Thank goodness....it was! We had a double room on the second floor right across from the elevators. The room was nice and clean. We were awoken pretty early the next morning by our upstairs people who were, I'm sure headed to Hersheypark as well. My youngest and I got up and headed downstairs for breakfast, but at 8:30 there was hardly anything left and no seating at all. I had a bagel and he had eggs, sausage and a mini muffin. By the time my hubby and oldest son awoke, it was gone and breakfast was cleaned up. Snooze ya lose at this place. After doing Hershey all day and evening, we has dinner and got back pretty late. As we got into bed it was 11pm and there was stomping and jumping and running. It was like we were at Great Wolf Lodge all over again. So hubby threw a shoe or two a the ceiling. :-| After 30 minutes more of it, he went downstairs to the front desk and complained. At midnight, it had only gotten worse, and so hubby called the front desk again. The gentleman working the front desk took care of it. We had no other issues after that. THANK YOU!!!!! Pros: easy location to Hersheypark, continental breakfast, comfy beds, big fridge, very clean, luggage carts Cons: non-continuous AC so if you need a continuous fan you better bring one, pretty busy

"Not the Best, Not the Worst"

3
31/08/2017

This hotel was pretty typical for something close to an amusement park and lower in cost. There was nothing fancy but it wasn't the worst. The first room that we were given reeked of smoke, despite all the non-smoking signs. We quickly went back downstairs and asked for a different room. The rooms definitely could have been cleaned better. There were pieces of candy and pretzel crumbs and such still on the floor when we checked in. We were not given new bath soap and shampoo after they cleaned our room the next morning either. The doors to the rooms did not shut unless you really pushed on them, the walls were paper thin, and the breakfast area was small and not cleaned all that great either. All of that being said, again, this hotel does not claim to be a luxury hotel so I wasn't too surprised by what the conditions were. A better cleaning job would make a difference.

"Satisfied with stay"

4
29/08/2017

Hotel staff was pleasant, rooms were clean. Beds were too hard for our taste. I would recommend that staff mention at the time of checking in, that the refrigerator needs to be turned on if you plan to use. We brought food back to the room and the fridge was warm. Had to throw away the food since it took awhile for the unit to cool.

"Going cheap"

2
28/08/2017

This hotel feel far from what I expected for 190 a night. The AC did not work, there was no water pressure, beds left us with back aches, and the internet was slow. I called the front desk about the AC, and was told to reset it myself. There was no one to help me.

"Some What Satisfied"

4
24/08/2017

Nice Hotel, close to Hershey Park, the only problem I had was the pull out couch sheets were full of crumbs and dirty. Other than that the hotel was fine. I would stay there again and if the extral sheets were dirty next time I would exspect compensation of some sort.

"Not the best for an extended stay"

3
18/08/2017

We used this hotel for a short overnight stop.We checked in after midnight, leaving before 8 AM. It has nice and clean rooms, but I am not a smoker and on top of it, I have allergies, the smell of cigarettes was too much for me. The staff was nice and helpful.The breakfast, just ok.

"Bad"

2
18/08/2017

NOt a very helpful staff.. No Cots, No extra pillows, no extra blankets, no other options for rooms, plug in tub didn't work, AC has a mind of its own, broken toilet seat, tv remote didn't work, internet only hooked up one device.. swimming pool area had no vent so the chlorine smell was so bad your eyes burned for hours after even if you were not swimming.. breakfast was average but tasted good. will not stay there again...looked nice but looks are deceiving

"Hershey Stop"

5
11/08/2017

We were looking for a place to stay after spending the day at Hersey Park. We called ahead the day before to reserve the room and arrived late. Everything was waiting for us when we arrived. The room was nice and we could relax after the long day.

"Garbage for Breakfast"

1
09/08/2017

Stayed here a few months back, not bad except our room was right over the smoking ares and the room smelled like it. When we stayed; this time, Xavier was GREAT at check in, so nice, friendly, and knowledgable of the area. In the am the manager was terrible and really did not care what I said (body language) so I will NEVER stay here again and will tell my friends that travel from Vermont to Charlotte to stay away from this place, bad news!!! Ownership does not care, only wants the MONEY!!

"Lovely place"

5
08/08/2017

They were extremely clean and accommodating! My son wants to go back and stay again. The breakfast was nicer than any of the hotels we've been to. It was not as generic and offered more of a variety to choose from. The staff and management were completely wonderful. Thanks for a great stay!

"Good value & location for the price."

3
05/08/2017

The hotel itself was average but did have micro/fridge working & wifi without additional cost. The breakfast was hot. The shower wasn't good as water pressure was low but at least it was hot. The noise was terrible but that could just be the guests at the time. Check in was excellent, wifi wasn't available the last night and morning of check out. The worst part was that when I wanted to cancel 1 night stay that was within the allotted time limit, I was told by the mgr that I couldn't. Had another person call to confirm what I heard & was told that we would have to cancel entirely & rebook a room which would be unlikely to get a room, called Corporate & they took the request, no problem. I would say it was a good value for the money. The water pressure & guests noise problem is a hit or miss in hotels but the cancellation issue is what I was most upset about.

"very nice people and a wonderful place to stay. very good location near where i need to be"

5
02/08/2017

I really cant say enough about the nice people at this motel. They really go out of their way to help me and we also have very nice conversations. They are very helpful with anything that may come up. A highly recommended location!

"One of the worst hotel experiences "

1
30/07/2017

I arrived at this hotel with 3 of my friends on a Friday night at (11 PM). When we arrived one of the white pillow cases had about a golf ball size blood stain. I waited till the next morning to address it with hotel staff as I had a 1 year-old to put to bed. When I brought the pillow down to the receptionist he told me that the pillow case was wet even though this happened last night and that he could wash it and it would come out...I told him that I'd like to speak with a manager and he took down my number as I watched. When we can back that night after the Park, I hadn't received a call. The man at the front desk told me he was the "manager" and that he had 1 digit wrong on my cell phone number even though I watched the prior receptionist write it down. In any case, I told him what happened and he stood there with a blank stare and presented (flown in my face) a pillow case with nothing on it. He told me they washed it and therefore it wasn't blood. I asked him if he'd seen the pillow case, and he said "no". I told him that was odd, why wouldn't they wait to show you? He told me it could not had possibly been blood because it came out in the wash. However, if or if it wasn't blood, wouldn't you had wanted to see it? Instead he told me that housekeeping change the sheets every night and they couldn't possible had made a mistake and not washed this one. He basically insinuated that I smudge red stuff all over the pillow case that night and claimed it was blood. Why would I even do that as a grown adult with a family? As this baffling conversation went on, he again stood there with an blank stare and said "what do you want from me" I laughed and said absolutely nothing, just an apology for my troubles would have been nice. He laughed at me and I walked away telling him this would be the LAST time I'd ever stay at a Best Western in my life. I could not fathom any management position treating a customer with such disrespect and unapologetic demeanor. I truly hope "upper management" could address this. I would be happy to speak to someone.

"Not friendly, rooms were not typical of Best Westerns"

2
30/07/2017

Manager on duty was not friendly upon arrival, could of cared less that we needed a room. Hotel plainly decorated, not inviting. Fan in bathroom sounded like a helicopter taking off and there were stains all over the rug. We almost always stay in Best Westerns but I was not impressed and it was expensive.

hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Hello, How are you today? I would like to apologize about, the manager on duty that day, and his unfriendly welcoming to our hotel. We here at Best Western try to make our hotel as welcoming as possible, we appreciate the feedback, it always helps us to know what needs to be worked on in our hotel. we hope to see you again, and that you have a pleasant stay.

"Excellent experience!"

5
28/07/2017

This hotel was clean and well taken care of. We slept in a family suite and it had ample room to sleep 6 girls very comfortably. The staff was very friendly & very informative of the area since we were from out of town. I would definetly recommend staying at this location. Alot od bang for your buck!

"NOT AS ADVERTISED!!!"

1
25/07/2017

The NOT so abbreviated version is that we chose this hotel based on the reviews AND the description which states that it has been recently updated and renovated. Ummm no!Hey, the 1990's called, they want their furniture back. Extremely dingy grey pillowcases, beds made poorly (mattress and bed skirts askew), old blankets wrapped in wrinkled sheets, hairs in the bathroom and on a towel, toilet seat appeared to be dirty but it could have been a stain...wasn't willing to try and find out without rubber gloves, food on floor which I thought was a roach, phew, just a craisin! We decided to go out to dinner and see if we could find a different hotel. As rooms were booked all over and hard to come by, we figured if it didn't pan out, we would suck it up for the night. Not an easy thing for a stickler like me to do! At 9pm we were able to secure a room in a BW we had stayed in a few times before. We returned to the dirty hotel to retrieve our things and inform the front desk staff of our displeasure and our departure. The assistant manager offered to refund us HALF the price of the room as we had "used" it...changed clothes, washed hands with a bar of soap and used a wash cloth to dry hands. Oh yes, and used a few sheets of toilet paper. Since he was refusing to refund us the full amount, we asked to have the key back so we could go back and take pictures, and so I could take the tissue wrapped craisin out of trash to show him. He refused and threatened to call the police. Seriously! He went behind closed doors as we called our credit card company to dispute the charge. He came out from the office a long while later and told us that he would be refunding all of our money. All that aggravation for nothing. I'm writing this review from a clean, crisply made bed at a different much nicer BW!

"Great value, clean, and courteous staff"

5
24/07/2017

If you're visiting Hershey, this hotel is a great value. Pedro was extremely professional and courteous. The room was spacious, big fridge, a microwave, good beds and good water pressure for showers. Fresh fruit, make your own waffles, and traditional fare on continental breakfast.

"Great value for price"

5
21/07/2017

We were very pleased with the hotel. Beds were extremely comfortable, rooms were quiet. Crowded at breakfast, but that's pretty common. Great value for a hotel near HersheyPark! Would definitely stay again.

"I was pleasantly surprised"

4
19/07/2017

When I arrived Friday, June 16th, I didn't think Hershey Park, food, and/or anything would be nearby. I was pleasantly surprised, Hershey was less than 10 minutes away. There was a restaurant next door but we decided to eat elsewhere. Lots of eateries and a grocery store on the route to and from Hershey. The room was a nice size and clean. The hotel staff was helpful and friendly. The pool was somewhat small and the smell of chlorine was very strong. BUT the room was comfortable and clean; conveniently located to Hershey; the price was right and LASTLY, the coffee was GREAT. Thank goodness, it was available 24 hours. Oh yeah, according to the kids, breakfast was good, also. If I return to the area, this hotel and its coffee is definitely at the top of the list.

"Lots of Noise!"

4
17/07/2017

Hotel was very clean, and the staff was very nice. However, this hotel's construction was cheap...thin walls and floors caused lots of "walking" noise from floors above, and snoring being heard from other rooms. Ugh!

"Best Value"

5
15/07/2017

Excellent staff, good breakfast. Will be back again. Would ask in advance to turn on the pool heater but everything else was great. All kinds of places to eat and shop just a few miles down the road. Great stay for Hershey Park

"Amazing!!"

5
14/07/2017

The service was very friendly, and everything was so clean! The pool was very big and had a great temperature. The rooms were very neat, and the beds were very comfortable. It is about 15 minutes away from Hershey Park, so it is a great location.

"As expected "

3
06/07/2017

The hotel was what I expected for the price and a suite in July. The breakfast was OK although the area is small and gets busy and cramped. The wifi is poor at the end of the hotel. The pool was nice albeit small. It's only 10 minutes or so the Hersheypark. Not a bad drive. The beds were comfy but the pillows were not. The sofa bed is very thin and would only recommend for small kids.

"Hershey is not that close..."

3
05/07/2017

We spent 3 nights in a "suite" and it was ok. It was basically an L shaped room with 2 beds and a pullout sofa. The beds were comfortable...except for the sofa bed; it drooped in the middle. The room and the hotel itself seemed clean. Decor worn out...older furniture held together with tape. No closet...just a small armoire. Did have small fridge and microwave. Breakfast selection was eh... but the waffles were pretty good. The staff was professional but not overly friendly. Pool was small but clean and the kids had fun in it. This hotel is not really close to Hersheypark. The GPS sent us down a lovely windy, hilly country road past a church advertising a "bring your tractor to church" mass (loved this) to get to the park as a shortcut. You can take the main road past strip malls and such to get there, but you will run into lots of traffic. Suite was a good value at $155 a night during the week if you need the extra space and are not looking for luxury.

"Hershey Park vacation"

5
02/07/2017

Great location it is about ten minutes from the park. The hotel is clean, the staff is friendly and helpful and there are many breakfast choices like eggs, cereal or waffles. There is an indoor pool and gym on the premises.

"Nice, but frustrating"

3
29/06/2017

My girlfriend and I took a trip to the east coast to attend a wedding. She'd never been, and I was born and raised in PA. The one thing she really wanted to do was go to Hershey Park, so we booked this hotel for one night, which was June 23, 2017. The hotel is nice, even though it's a bit dated. The room was a good size, but the doors to the hotel room and its bathroom didn't close easily, so we had to make sure to slam them shut when we were coming and going. The toilet seat was very loose. We probably could have called and had it tightened, but we weren't bothered enough to do it. We mentioned it when we checked out, so hopefully it got fixed. For some reason, our bed didn't have a comforter on it. We don't usually use one anyway, but I've never had a room that didn't come with one. What really irritated us was that on Saturday morning, after a long day in the park, we planned to sleep in. Unfortunately someone burnt toast in the breakfast area, which set off the fire alarm. That's a jarring way to be awoken, but we did finally manage to get back to sleep. Then, at 10 am, housekeeping banged on the door to see if they could clean the room. If your checkout is noon, you shouldn't have housekeeping banging on doors at 10 am! Why not have the front desk tell housekeeping which guests have checked out? Granted, we could have put up the privacy sign, but we didn't think we'd need to that early. Anyway, the two sleep disturbances made for two grumpy, tired travelers. So much for getting some rest! On the plus side, the parking lot is a good size, and there's a hot tub inside, which we didn't use, but it looked large and inviting. The gentleman at the front desk was so nice and friendly; I wish we'd gotten his name. It's about a 20 minute drive to Hershey Park, which was fine for us. We're used to driving about 20 minutes to get to anything anyway, and traffic wasn't an issue. There's a bar/diner called Angie's within walking distance, but we opted to go to Gilligan's instead, which we had to drive to. That was totally worthwhile, by the way!

"You get what you pay for. "

3
28/06/2017

We had never been to Hershey before so I had no idea where this hotel was location wise. We took a stab thinking we could save a buck or two but that'll show us. The hotel was about 20 minutes from the park but NOT much around the area at all. The front desk people were very nice and attended to the soiled linens we arrived to. Pool was fun for my son. Breakfast was difficult to get as there were so many people and no where to sit. (Most likely because they end breakfast at 9:30 instead of giving the buffer until 10 like most hotels do. ) Fridge quit working so the items we tried to save went bad. and the bathroom fan was very loud ( room 208) but despite the peeling wallpaper everywhere it was ok. We got what we paid for. If I ever hear back that way I'm going to pay the extra $ for sure.

"Bad Taste"

3
27/06/2017

We left laundry money on the desk we were out at the park the made cleaned the room when we got back the money to do our laundry was gone i know it was only five dollars but why would you take somthing when we werent checked out yet.

"Great Family Vacation!"

5
24/06/2017

We booked 2 rooms for a family vacation at Hershey Park. Kids loved the pool and breakfast. Hotel was maybe 10 minutes from the park. Staff could not have been more accommodating! Clean and quiet. We will be back.

"Very satisfied"

4
23/06/2017

Service was excellent. Overall clean and well kept. Pool was small. Continental breakfast was ok. Very close proximity to good places to eat and Hershey park. I would stay there again. It was a good value.

"Girls Wknd 5K Color Run"

5
20/06/2017

This hotel was perfect! Very close to Hershey Park and the Giant Center. We participated in a 5k color run. When we came back we looked a little scary but hotel staff was very accommodating in giving us extra towels to get cleaned up.

"Friendly staff, convenient location, kid friendly"

4
19/06/2017

We had a lovely time at this BW. It was about 15 minutes from Hershey, The children enjoyed the pool. My teenage son enjoyed the weight room. It was clean and the staff was very friendly. We especially enjoyed the booth style seating in the continental breakfast room.

"BEST STAY EVER!!!!"

5
16/06/2017

First time ever staying at a hotel for me and my family, we were very impressed by how clean the whole hotel was!! from the time we checked in to the time we checked out all we could smell was how clean it was!! beds were very comfortable, room was nice and cool since we were staying in the beginning of June and it was quite warm out, the ac was on when we stepped into our room, we sure loved that!!! Honestly we have nothing negative to say about your hotel, the pool was awesome, had a hard time getting our son and his buddy out of the pool to go to Hershey Park, they wanted to stay there and swim but it was also the day of checkout, if we could we would have stayed another night so they could have swam longer, keep up the great work!!!!

"Great Value and pleasantly surprised!!!!"

5
16/06/2017

Staff was great, from the welcome letter to special accommodations, the friendly front desk staff and most of all the housekeeping area, rooms were so clean everyday we return from the park!! only minutes from park and 81. Breakfast was adequate to start your day and had nice variety . Would recommend this hotel and will stay here again!!!!

"Hershey BW GREAT Experience"

5
14/06/2017

It is a perfect location close to Hershey park. Neat and clean place. We did not use internet much but it was good speed and easy to connect to what ever extent we used. Breakfast was highlight. Good variety and quality hot stuff. There was a crowd in the morning. However they kept refilling and we never felt shortage. Overall good experience!

"Excellent value, family friendly, convenient to Hershey Park"

4
09/06/2017

My family stayed here while visiting Hershey and exploring Harrisburg. It was a very convenient , easy drive to Hershey Park and also convenient to restaurants. The hotel is kept up very nicely, although our room smelled slightly of smoke, everything was clean and updated. Having breakfast at the hotel is always a good bonus for us and the hotel offered avoid variety of items.

"Pleasantly pleased!"

5
06/06/2017

We had a great stay at this BW. Front desk staff was extremely helpful. Asked for a pizza recommendation and had the best pizza at American Pie. Our room was the suite with a king bed and a queen bed in a separate area - it was very clean and had plenty of supplies (towels, pillows, blankets, etc.). The indoor was a fine, not terribly big, but nice. We could never use the free breakfast service due to the eating area being very small and it being way too crowded to get anything. Overall, we had a great time staying there and visiting Hershey World.

"Nice Stay"

4
31/05/2017

Hotel was very nice. They offered the typical breakfast. The front desk people were nice. Check in and check out was PERFECT! It was further than I thought to Hershey Park and the outlets. The restaurant called the Skyline next door was affordable and had a nice breakfast when we opted not to eat in the lobby. Having 24 hr tea and coffee was a plus. They have a pool but we chose not to use it. I would recommend staying here.

"Totally Recommend!"

5
31/05/2017

We stayed here on our way to NYC then went into the adorable city of Hershey. We went to Hershey's Chocolate World and had an amazing time. I recommend getting there at 9am to beat the crowds. While in Hershey, we went to an amazing doughnut shop called Duck Doughnuts. I had the best doughnut in my life there! As far as the hotel, it was clean, had friendly staff, and had great amenities.

"General"

5
26/05/2017

We have stayed in this resort only many times this year. We were there as a couple. The front desk staff is more than cordial and helpful at all times. The room was very clean and comfortable. . The location is great. The breakfast buffet is the best around. I cannot say enough good about this place and can't wait to return!

"Good for what it was."

4
18/05/2017

It's not a flashy hotel, but it was very good for what it was. Room was clean and quiet at the end of the hall on the third floor. Pool was small and sometimes crowded, but the kids enjoyed it. Breakfast was as expected and as long as the kids get to make their own waffles, they're happy. Front desk was very nice and often asked if I was okay or needed anything even when I was just passing through the lobby.

"Clean, comfortable and affordable"

4
17/05/2017

My recent trip to BW Harrisburg was a pleasant one. The room was very clean and the staff very nice. The bed was super comfortable too. The walls are a bit thin but I am a light sleeper anyway. Overall a great experience.

"Good place to stay"

4
15/05/2017

The hotel appearance and upkeep is excellent. Breakfast was good with plenty of choices. Staff was not the most professional in appearance and attitude. Also their knowledge of how to award airline points needed help from customer.

"Nice Comfortable Hotel"

5
15/05/2017

My husband and I were enroute from Florida to Prince Edward Is. , a long drive. We regularly use the hotel coupon booklets provided at the welcome centres. We usually have a positive experience with most Best Western hotels and when we came off the highway at the exit we looked at a few of the hotels at this exit but found our way to this Best Western. We were defintiely pleased with this hotel. It is worth the few min. drive from the exit and also has a great spot to eat just a couple of minutes down the road.

"Nice place to stay"

4
09/05/2017

I was in town for a show at the Farm Expo and had made reservations and paid for my room a few months before. A few other friends decided to go also and when we arrived at the hotel, the desk clerk was kind enough to put our rooms together. I had no problems with paying for my room in advance, which is always nice. The rooms were clean and well kept, comfy bed with a nice sized hotel fridge, The hotel gave us a list of restaurants and stores nearby which was convenient and all the employees were very friendly. I didn't go to the pool but I heard that the temperature was just a little cold. The breakfast was a good mix of hot and cold items and was well attended to and kept me going until lunch time. I wouldn't hesitate to stay there again.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again! Front Office Manager Phone: 717-652-0101

"Bed Bugs in room 313"

1
08/05/2017

I pulled up to the hotel and was disappointed with the outside view, it looked nothing like the pictures online. After we checked into our room I was pleased, it was clean and the staff was very nice. My daughter enjoyed the pool so much we stayed for 3 hours, after we got in bed we turned lights off after 2 hours and within 30 min my nieces was bitten she jumped out of bed and I thru the cover back and we found 1 bed bug. We killed it instantly, got the kids out of the room. I called the front desk to let them know, the was not apologetic, they told me we don't have bed bugs. The agreed to move my room, I asked them for a luggage rack and was told to come get it myself because there was no housekeeping on duty but Rose would contact the manager to let him know. We moved rooms, shower Rose the dead bed bug and got no sleep the entire night. We asked for alcohol to treat the bite but never received it they could not find the 1st aid kit. Upon leaving at 7:45 am I stopped by the front desk because I was never contacted by Management. I told the story to Pedro Cabrere Pardilia, he just stood there and said I didn't see a bed bug and my niece did not get bit, I told him ask Rose she saw it. He continued to tell me I did not see the bed bug and called me a liar. Best Western did not offer any compensation or apology.

hotelbwhbg, Front Office Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. Assistant Manager Phone: 717-652-0101

"Good service, clean rooms, but with some issues"

3
05/05/2017

The service was great! The rooms were recently remodeled, attractive and clean. That being said, there were a few disappointments. The internet connection was almost nonexistent. Lumpy pillows and a rocky commode made for further disappointment.

hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel while in the Harrisburg Hershey area. We appreciate your comments. Our staff strives to offer a great product along with great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Great Value"

4
25/04/2017

We have stayed here a few times in the past. Myself and my two children along with my cousin and her son. We like this hotel because of the spacious rooms and it's in a great location. The staff is always so personable. It was very quiet at the beginning of the week. Towards the end of the week there was a cheerleading tournament in town and the hotel got very busy. The people over our room were very loud, you could tell that they had a bunch of kids in there and were very noisy until well past 1:00 in the morning. We had issues with our lighting. There was a short somewhere but they could not figure it out. Breakfast was very limited and completely crazy at the end of the week. Overall we would stay here again.

hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel while in the Harrisburg Hershey area. We appreciate your comments. Our staff strives to offer a great product along with great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Serves Its Purpose"

3
22/04/2017

I'm a bit spoiled having just stayed at the new Best Western Airport Hotel in Sofia Bulgaria. But, this BW in Harrisburg was just fine for stopping for a place to sleep on our way from Boston to North Carolina. The room was clean, and there was a free breakfast that had eggs. Staff was friendly. No complaints.

hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Hershey Park Visit"

4
16/04/2017

Child enjoyed the pool. Rooms were clean, however, bedding needed to be replaced. Blanket for hide-a-bed was a rag. Bathroom was clean. No place to plug in coffee maker other than night stand. Breakfast had a large variety of food to choose from. Staff very friendly.

"Great Location/Large Room"

4
15/04/2017

Great location. Close to Hershey parks. Room was large, very clean, and quite comfortable. Good beds. Restaurant right next door was convenient and with awesome home cooked meals. Lots of families with small children so kind of noisy if you are a business traveler or older traveler.

"Very good hotel with a good non-chain restaurant next door"

5
11/04/2017

Would recommend this hotel to friends and family. We seek it out when in the area. It has what we need, a comfortable, clean room at a good price. (Admission: We are West Western reward members) And the Skyline next door is a very decent place to eat. Good food and good prices.

"Read all reviews"

3
10/04/2017

There are many many options in the area. The hotel is nice but the air conditioning didn't stay on and it was warm in the room. I also found 2 ants, alive. Not alarming but still. Decent price. Look around

"Best Western was the best!"

5
08/04/2017

First experience with Best Western. BW in Hershey , PA was great From start to finish very pleased . Room was clean and comfortable Staff could not have been friendlier. Breakfast was very sufficient. Plenty to choose from. Hot/Cold and Fresh

"Excellent Friendly and Clean"

5
27/03/2017

First time I stayed in a hotel in Hershy. I need something with in budget but clean and nice for my kids. I was absolutely in love with this hotel. Friendly staff, breakfast was great! Quiet at night and the room was clean and comfortable. TV options were great as well.

"hotel stay"

4
27/03/2017

Upon arriving the desk staff was not there & we had to wait about 5 minutes for the staff to come. The staff was pleasant and very helpful. They directed us to a restaurant close by so we wouldn't have to drive far. Breakfast could have had more of a selection.

"very nice people and very helpful"

5
16/11/2016

I cant say enough about the nice people at this motel. They are VERY friendly and helpful and care about my well being. They engage in conversations and really care about their customers. They are always smiling and aren't afraid to ask if you are alright

"Par for a Best Western"

3
05/11/2016

The gentleman at the front desk that checked me in on October 26 was top notch. The room was in the updated style currently found at most Best Westerns. The scrambled eggs were from powdered eggs. My daughter was disappointed.

"Older Hotel but Comfortable & Clean"

4
02/11/2016

Overnighted at this hotel on our way south - yes, it is a bit older than some of the Best Westerns, but it was very clean and the check in was fast and efficient. We had a third floor suite which was very spacious with all the usual amenities...we were able to walk to a decent diner right next door for dinner.....Our King bed was extremely comfortable as were the pillows so we both had a great sleep and a better than average breakfast which included eggs and sausages and French toast. We would stay here again.

"Pleasant stay, clean and good appearance"

4
24/10/2016

Room was clean, easy access from highway, hospitable host at counter checkin and check out. Got there late and the check in was easy and quick. Parking was easy, parking lot well late, important who you have a late arrival time.

"Stay of the service only"

2
18/10/2016

We stayed at this hotel thinking it was closer to the airport. Our error. It's about a 20 minute drive from the airport to the hotel. The lobby area is very dated and the couches in the sitting area are pretty dingy and not very clean (aged and a little stained). I traveled with a co-worker and we had similar experiences, so it wasn't just my room. First of all did I say it was dated? Well it is very dated. The room was very clean and the bedding was in good shape. There was nice fuzzy blanket on the bed but the mattress was pretty darn hard. I had so much trouble falling asleep as the temperature on the a/c didn't really work so the fan was off and on all night. I couldn't get it to stay on so unfortunately due to the paper thin walls, I could hear 3 conversations going on in different rooms until at least 1 a.m. It was terrible. Breakfast in the morning was continental and I have to say that I have never seen a more attentive staff ever. From suggestions of sights to see before our conference to keeping the food stocked, they are customer minded. They can't help thin walls. I wouldn't stay here again because I need my sleep.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Good for a Short Stay"

3
10/10/2016

Purchased room online and got a good rate. When I arrived I realized the rate was so good because I was given a room modified for the disabled. This was not an issue for me but realize closet space is reduced and there is a shower instead of bath tub. Breakfast was included that was filling and well supplied. Staff was attentive. Room was clean.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Average but clean"

3
08/10/2016

Room was clean but had a horrible smell. We had the king whirlpool room. Breakfast was good. Friendly staff. Could not turn left out of parking lot and had to go down the road and find place to turn to go back. Close to Hershey Park. Would recommend other than the nasty smell in our room.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Good location for visiting Hershey"

3
06/10/2016

We recently stayed at this hotel for one night. Check in was quick and pleasant. Staff was helpful. Our room looked like it was newly renovated - the furniture was appealing and modern looking. The bathroom was clean, large and well appointed. The hotel was well kept and clean. Breakfast was fine and included hot and cold dishes. Our only negative comment would be the poor soundproofing in the room. We had asked for a room in a quiet area and this did mitigate somewhat the outside noise. However we could hear the people in the room next to ours quite clearly even though they weren't being loud. We could also hear the upstairs people. Apart from this we would recommend this hotel for its proximity to Hershey, its ease of access and its recent looking renovations. Ask for a room on the highest floor away from the traffic noise - that should help.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Refurbished Rooms Comfortable"

4
04/10/2016

We were greeted and made to feel as our stay was important to management. Lobby could use a bit of update but I wasn't planning to spend any time there. The room was completely updated including a completely new bathroom. Very well done. Had a problem with remote on TV (operator error) manager came up and got us going in short order. Breakfast was standard fare. Location was convent to Hershey. Good value for the money. If we are ever in the area again we will stay here!

"The location for touring Hershey was great and very reasonable compared to others."

5
26/09/2016

The rooms were very comfortable and quiet///staff very hepful///and the breakfast offerings were great...the automatic doors for entry and the luggage carts were a big assist,,,we always pick best western,as we know what to expect...

"Fall Hershey Visit"

4
26/09/2016

Met up with another couple to go to Hershey Park. Our family always has a nice time at Hershey. Stood here at the recommendation of family members who stood here in July. Breakfast not too bad for the kids. Not a very large assortment, but for the price of the stay, no complaints. Overall good place to stay.

"I would stay here again."

5
26/09/2016

Friendly staff, clean rooms and hotel. Breakfast was good. The eggs were made in a way I was not familiar with, but they were good. The hotel was close to Hershey Park, where we also had a wonderful time.

"Annual Hershey trip!!!"

5
25/09/2016

We have been coming to Hershey park for the last 5 years and have stayed here and I have never been disappointed with our stay. The breakfast is great and the staff is friendly. We ordered papa johns pizza last time and they delivered it right to our room and that was great. I would highly recommend you staying here is you are heading to Hershey park.

"Comfortable and Affordable"

5
23/09/2016

My stay in Harrisburg, PA was most comfortable and affordable. While other local services [e.g. restaurants, pharmacy, gas stations, etc.] were not immediately nearby, they were accessible a few miles up the road. The staff were most pleasant, ready with a smile, and the room was always refreshed when I returned to it. I highly recommend Best Western.

"Not Sure Why People Stay Here. You Have To Work Hard To Get There!"

3
20/09/2016

The hotel is passable. It was okay for a night. There is a definite smell that is noticeable when one walks in. Smells musty/bleachy. Our room was clean. Interesting décor with a picture hung right below a smoke detector and red fire signal, etc. Never have seen that before! Breakfast was adequate. The hotel was virtually empty on the Monday night we stayed there. The biggest problem with the hotel is that it is quite a distance from the freeway. The street that the hotel is on is a divided street with a barrier. You can only exit the parking lot by going right. If you need to go left, you have to go right and drive quite a distance before making a U turn or go through a residential area to get back to the freeway. While there is a restaurant right next to the hotel, there are no other food options for quite a distance. There seem to be better choices elsewhere.

"Only so, so"

3
18/09/2016

The hotel has very tired furnishings and decor. I'm not sure it was professionally done in the first place. However, the staff was courteous and the hotel is in a decent location and clean. Breakfast and lobby area is very crowded when breakfast is. Our room had a background smell as if a room freshener had been used to cover something.

"Mediocre at Best"

2
15/09/2016

We travel often, and have stayed at BWs across the US. We booked this property because it was close to the annual Hersey RV show and also close to Harrisburg and its many attractions. We stayed for two nights. First, the good: staff members were courteous and helpful, without exception. Now the bad: this property needs updates. Carpets and other decor in the common areas are badly out of date. Our room also needed renovation. Carpet was old. Bedding was a bit old. The beds themselves were a bit soft, but comfortable. Housekeeping needs to be more thorough. When we arrived in our room, there was a dead fly near the toilet. We decided to leave it there to see if housekeeping would notice. They didn't. It's still there. In the fitness room, some of the equipment is outdated, the TV was impossible to use, and there were no disinfectant wipes. The breakfast area was very small and crowded, and the food was nothing to write home about. The ice machine on the first floor requires a room key to use ("child safety lock"). The hotel directory declares how many $$ guests will be charged for missing towels, etc. Not very welcoming. In short, this is a very mediocre BW proptery. Not horrible, but it has significant problems.

"Always welcoming!"

4
12/09/2016

We stay here a fair amount. The desk clerks are always friendly and accomodating. Rooms clean and the breakfast is more than enough with eggs, sausage, waffles, cereal, pastries, juice and coffee. Actually there's even more than that. The beds were a bit firm, but that's just an opinion. All in all it is a good place to stay and will go out if their way to serve you.

"great"

5
12/09/2016

the hotel was amazing. I would recommend a lot of people to come stay at this hotel. I felt welcomed food was amazing. i would come and stay again when I make my next visit. I loved everything about the hotel good customer service.

"Best Western hotels are great hotels to stay at"

5
06/09/2016

We have used Best Western many times and have always been pleased. We have used the hotel in Harrisburg Hershey many times for family reasons and are always pleased with it. We uses the Best Western in Cooperstown, NY and were very pleased with the cost and the hotel itself. There used to be one in Essex VA that we used every year and it is no longer a Best Western and we miss it and have to stay elsewhere and liked the Best Western better.

"Good but hard bed"

4
06/09/2016

It was an okay experience had better but had worse. The bed was hard and connecting to the internet was confusing on a mobile devices. Breakfast had a variety of items. Very good for driving to HersheyPark! Not far at all.

"threadbare just about covers it"

2
05/09/2016

We stayed at this hotel a week ago. We had a suite and paid a pretty penny for it. the bed was too soft, the linens were threadbare (some had holes), the "wood" veneer on the furniture was peeling off - I'm surprised no one got hurt. The microwave was older than me! The ceilings must be just as thin as the towels because the folks on the 3rd floor kept us up all night - try to stay on the top floor! The plumbing made the loudest sound when the water was running and there was a weird smell in the room. Don't be fooled by the pictures online - the lobby is extremely small and everything (breakfast, the small set of chairs and the front desk) were all in the same extremely tiny room. The pool is also minuscule. As a pro - everything seemed kind of clean. Breakfast is acceptable, just low on seating and the refrigerator in the room was nice and roomy. Access the hershey park is quick as well. The next night we stayed at a courtyard marriot and i felt like i was staying at a 5 star hotel in comparison!!!

"excellent for the price"

5
01/09/2016

Very friendly staff, good breakfast, and the room was very clean both days. the pool though small was very clean. i will use them when we return next month.my child loved that she could make her own waffles.

"Near Hershey"

3
31/08/2016

Stayed here for two nights. Check in was a breeze. Room was spacious and clean. The furniture is dated and worn and some basic amenities were missing. The breakfast leaves a lot to be desired. They warn you when a check in that it gets crowded so try to come down by 830. The eating area is small and does get crowded. The food was your basic hotel breakfast. Waffles, pastries, eggs, and cereal. I wanted a cheap get away so I was fine with the clean room. If you like being catered to, I would look elsewhere.

"Hershey attractions"

4
21/08/2016

Great location for all the Hershey attractions, about 10-15 mins. away. Hotel is nice and clean. Breakfast area is small, so if you want a table...go early. Otherwise you wait or take food back to room.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your comments as it offers us insight as to the products and service that we provide. Though we apologize for the inconvenience happened at the breakfast time We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Sub par hotel."

2
13/08/2016

The included breakfast is not bad (except for the frozen hard boiled eggs and frozen yogurt), but don't expect to be able to sit down in the small eating area unless you go back to your room. Many guests lucky enough to grab a seat stay eating and talking while they watch the other guests stand around and head back to their rooms. I mean, how long does it take to eat breakfast really? I hate when people feel like shooting the breeze without any consideration for others. Don't be afraid to ask for more food, if it runs out when you are next in line. The workers there, when you can track them down will get more food. Our room was small, but expected for the price. The air conditioner does not have a continuous fan option to keep air moving, but I guess this is accepted in a low budget place. The bathroom ceiling had some mold and the toilet seat was broken and loose. The toilet paper holder is inset just under the front of the sink and gets saturated with normal sink use. Silly placement. Shower had very low water pressure. Our hair dryer started to smoke, then blew (It wasn't the hair dryer's own circuit breaker... the thing just stopped working) and we had to borrow one from the front desk. The pool water was okay, but the pool area was very, very humid (I though I saw clouds forming) and uncomfortable. A plus was the small clean gym with a separate A.C.. Cleaning crew was good, but when we asked for an extra cup from the cart, we were told to get one from the breakfast area. One cup! We took it from the cart, when they weren't looking. If looking for cheap, you can do worse so it was not bad. Good close location to Hershey ...Park, gardens, outlets etc. and Indian Echo caverns.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"fine stay"

4
09/08/2016

clean hotel, nice rooms, friendly staff, breakfast area small so it can be tough to enjoy breakfast with your family. Close to Hershey Park. easy to get in and out of the parking lot. Would stay again

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel while in the Harrisburg Hershey area. We appreciate your comments. Our staff strives to offer a great product along with great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Needs complete overhaul."

2
08/08/2016

Front desk clerk was eating pizza while checking us in. Stains on lobby furniture. Carpet stains in room. Poor quality towels. Poor quality breakfast; worst we have had at any hotel. This hotel does not deserve to have the Best Western name.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Good Stay"

4
06/08/2016

On the whole we were very pleased with this hotel. Easy to get to.We were staying to go to Hershey Park and the drive from the hotel to Hershey was not far and easy to get to. There were plenty of places to eat near by.The kids enjoyed the pool.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again! Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"never again"

2
06/08/2016

I was very disappointed in this hotel. The room had a bad odor, shabby furniture and our hair dryer burnt out. Staff did not have another hair dryer which was an inconvenience, I had to buy my own. Breakfast would have been good but the two days we stayed there we could not get near a table, For a decent size hotel there should be more tables. Would not recommend this hotel

"Great hotel!!!"

5
01/08/2016

We stayed here for 2 nights while we went to Hershey Park. The hotel room was great size and the beds were extremely comfortable. Plenty of hot water, towels and very clean!!!! We enjoyed the breakfast (the waffles were great), used the pool and I took advantage of the treadmill every morning. Location wise-it is very convenient to the Park, Giant Center and Chocolate World. Best Westerns are not my 'go-to' hotels, but I would definitely stay here again.

"excellent"

5
01/08/2016

great service clean rooms I would tell my friends to go to a best western over any other hotel.i have stayed in them before any time we go on vacation we always stay at a best western have not found any thing better yet.

"Good place to stay"

5
29/07/2016

Stayed here overnight during a family vacation to Hershey Park. Rooms were great, service was good and even checked in late (9 pm). The rooms were ready and checking in was simple. Wil be staying here again since it is close to the park and near different restaurants.

"Smokey smell"

2
21/07/2016

The hotel smelled of smoke, and it was a nonsmoking hotel. Our room especially smelled. When I reported it to front desk upon walking in the room, he said there was nothing he could do. I was very disappointed.

"Family trip to Hershey"

3
19/07/2016

Room was big enough to accommodate our family of 5 and close to Hershey park. Beds were very comfortable other than that.... Hotel could definitely have been cleaner, toilet seat in our bathroom needs to be replaced so old it looked like urine stains were on it, water wouldn't drain from the tub, and shower curtain had mold on it. We had to switch rooms because the air conditioner broke and the front desk clerk was very rude wouldn't speak to me only my husband and had wise remarks for him. Pool was small and the pool area was too hot as were the hallways and lobby area, none of the A/C's seemed to work. The complimentary breakfast was disgusting and the space to get breakfast and sit was WAY too small. Although I have stayed in worse places this isn't somewhere I would ever stay again. One more thing since we had to move to the second floor because of air conditioning issues we got to be kept awake by the inconsiderate people in the room above us.

"Great stay!"

5
15/07/2016

Super friendly and helpful upon check in. Room clean, nice, quiet. Beds and pillows were comfy. Breakfast in the morning was great. Didn't get to use the pool due to some very rowdy kids and the lack of their parents caring, but in no way the hotel's fault. Great place to stay!

"Stay at hotel"

3
11/07/2016

Overall, it was ok. I had approached maintenance about an air conditioning issue, but it was never resolved. Breakfast was not appetizing at all and the presentation showed food that wasn't fully cooked.

"great location"

5
04/07/2016

I would recommend this Motel to anyone who is traveling East. Next to a great restaurant and close to Hersey park .The Breakfast they have is nice and the seating is efficient. They have a nice indoor pool and exercise room. I never used them but they look nice.

"Over Priced, Not Worth the Money"

3
30/06/2016

Looking for a convenient location on our trip to New England. Desk clerk was very helpful and pleasant. The room is over stuffed with furniture. Couldn't get off the side of the bed closest to the window because of an upholstered chair and ottoman. The carpet was stained Bed and pillows were comfortable. Breakfast area is very small for the size of the hotel and the selection is limited. There are NO newspapers available free or otherwise. For the same rate for a hotel in SC, they offered free USA Today and the WSJ. For a rate of $124, something should offered. Will go elsewhere if in the area again.

"Nice hotel. Breakfast is..... Well you'd wish there was a McDonald's nearby"

4
26/06/2016

We stayed 3 nights in a suite. No complaints on the rooms or staff, other than our suite having the stagnant smell of curry in it. All on that front was ok. However the morning breakfast, which is important to us since we pack light and are on the road most of the day was horrid. Selection wasn't too bad. However most of it was cold, and if you could handle eating the cold food good luck finding a place to sit. I have seen the back of sports cars with more seating than this hotels breakfast area. Out of the 3 days we had to take food to our room or the car just to eat due to no seating. Very poor in that department. We also had an issue of someone smoking pot in a room on our floor. It was so bad there were people complaining that was in the elevator with me. They had called the front desk and said that they would get it taken care of. Not long after the smell had dissipated.

"Not worth $140.... Or even $100"

2
22/06/2016

Bed hard, neighbor room noisey till midnight, pool TINY!! N water freezing but room pool in is warm enough....no hot tub.... Tv wont change channels n the channel thats on is fuzzy.... Air conditioning is about 10 degrees off...Breakfast ok depending on what u get.... Waffles fresh made by u n good but apple was rotten completley thru center but looked good outside... Bagle hard as a rock n just not much selection.... Good points... Clean, friendly staff, close to hershey park n world n lots of shopping n food places. Bottom line, not near worth half what we paid n wont stay here ever again

"Right place for a Hershey park trip!"

5
21/06/2016

Couldn't ask for anything better for staying for one night! Very easy get to! Very clean appearance. Lobby was clean, staff was great, no hassle check in! Room, beds! Just like home! They referred us to the restaurant (Skyline), which was right next door for dinner! Good eating, very reasonable too! So over all, we'd definitely stay there again!

"Best Value for your Hershey Park Trip"

5
21/06/2016

I don't mind driving a few miles away for lodging that is 1) reasonable 2)well appointed and 3)clean and has great amenities. This location suited us perfectly and I'd come back next summer for our next trip to the park & brewery. The staff is wonderful, the room was clean, the location was perfect. I can't say enough. I do suggest you call them in advance to make them turn on/up the fridge, or you'll be in for a warm surprise.

"Great for price"

4
14/06/2016

Lobby was well presented as well as rooms. Very clean and very abundant breakfast spread. Water pressure wasn't so great on third floor, but it got the job done:) location was perfect, near enough to Hershey Park and stadium.

"Great hotel for a family stay."

5
13/06/2016

We stayed 3 nights at this hotel and we could not have been more pleased. Pedro checked us in and was so helpful with dinner plans. He was friendly and just perfect for a front desk position. One morning was raining and another man helped us find things to do in the rain, he was also great. Breakfast was always well stocked and there was a woman there to help with things and keep it clean. Pool was clean and nice. Rooms were clean and nice. Slight smell maybe because we were near the pool. I would stay here again.

"food in fridge"

3
13/06/2016

when i opened the refrigerator in the room there was someone else left overs. That was a little gross. Other than that place was okay. the property was well maintained. the lobby area was small but clean. was a quiet hotel. front desk people were nice. oh the air conditioner was not that great

"Nice, friendly place"

4
07/06/2016

Stayed here for two nights for a Hersheypark trip. Staff was friendly and helpful. Rooms were clean and comfortable. Great price. Breakfast was good with hot food and make your own waffles. Only downside was the location,. Was on a divided highway and had to go in the opposite direction to get on the other side of the road. Would stay here again but the price has to be right like it was this time.

"Great and close to Hershey."

4
06/06/2016

nice hotel, clean and comfortable. Affordably priced and located within 10 minutes of Hershey Park. would consider staying there again in the future. good value for the price. helpful and considerate staff.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Trip to see Luke Bryan"

4
06/06/2016

Clean hotel, nice rooms, not to far from Hershey Park. Close to restaurants to go get food. We even enjoyed the Pool for a little bit. Thought the staff wasn't the friendliest, but that was okay only interacted with them once. I would stay here again.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. Though we apologize for the staff not being friendly to you but we will make sure to exceed beyond your expectation. We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Disappointed "

3
26/05/2016

Our family of 4 stayed here one night. When we checked in there were no cars in the lot. So being placed in a room with poorly patched holes in the wall & door was disappointing, but it doesn't end here. Our double bed room was much more cramped and in poor repair. The AC wouldn't stay on, and not able to keep our room cool. Our room was just above the main entrance so opening the window for cooler outdoor air meant security lights and singing birds. The hair dryer didn't work. When I mentioned these points at the front desk I was to "I'm sorry, I'll write it down". Breakfast was blah. The kids enjoyed the build your own waffles. What I can say good: the room was clean & we did feel safe. I'd recommend avoiding Room 205. And take it from us. Just speak up when you first walk in a disappointing room rather than settling!

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would just like to mention, that particular room was given to you on your request as you wanted to watch your car from the room window also we had all the rooms occupied on higher floor but guests were not in the hotel at that point which made you see no cars in the parking lot. We apologize for what you experienced and we would welcome the opportunity to have you stay with us again and we will go beyond your expectations. We take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"easy on easy off.. minutes to hershey park and yet away from the hustle and bustle with shopping malls down the road"

4
23/05/2016

easy on easy off.. minutes to hershey park and yet away from the hustle and bustle with some major shopping malls down the road. This place is easy to pass. Beds were comfortable, quiet, room has a flat screen, refrig, microwave etc....I would return again.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Good price for the area. Could do with sprucing up."

3
18/05/2016

We wanted somewhere close to Hershey Park, which seems to lift prices. Our first choices were booked and this seemed like a reasonable deal. I used AAA to get a discount. The staff were on the more relaxed side. The room was small for two adults and two tweens. Everything in the room worked, but was on the verge of ageing quickly. Our kids enjoyed the swimming pool. There wasn't a lot of noise and the location suited our needs. Wifi was average. It wasn't bad but wasn't great either.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Great experience"

5
17/05/2016

Really good price, the indoor pool was nice and warm (which seems to be rare!) and the breakfast offerings were excellent - waffles, cereals, fruit, eggs, sausage. Not a lot of seating, but it always worked out. This is not a very big hotel, but you get a lot for a very reasonable price! Very convenient to Hershey, too! We spent two nights here, and ventured to Hershey Chocolate World, Hersheypark (if you buy your tickets online in advance, you can go the night before your visit in the final two hours before the park closes for no extra charge! They call it a "preview" and you also don't have to repay for parking the next day!). Also we journeyed to Lancaster. All of this over spring break in 4 inches of snow! Quite an adventure for this Southern family of four, but it was beautiful in the snow, I must say!

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Nice place to stay"

4
04/05/2016

We were pleased with the location as well as the room and appearance of this property. We liked the breakfast (except the egg things they had, you should go back to scrambled) but overall, ok. The location of our room was good and the lobby was average size but comfortable.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
: Thank you for your feedback of your recent stay with us. We understand you were unhappy with the breakfast and are very sorry for this experience. We take a lot of pride in our guests being satisfied and apologize that we were unable to meet that expectation. Though we offer Boiled Eggs, Scrambled Eggs, Egg Patties and Cheese Omelets, Sausages, French toast, Spring Rolls, Home Fries which we rotate on different days. Apart from these we have Fresh Waffles, Oatmeal, 2 Choices of Bread, Bagels and Cream Cheese, 3 types of cereals, 2 choices of fresh fruits and Apple and Orange juice, and also we have a 24 hours complementary coffee and tea station. We offer Breakfast from 6:30-9:30 AM. We have worked hard to improve our breakfast and we hope the next time you stay with us, we would exceed your expectations. We hope that if your travel brings you back to the area, you will consider staying with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-010

"Enjoyed our stay"

5
03/05/2016

We use Best Western when we travel because we have never had a bad experience and find the service consistent across the brand. The free breakfast is a plus and when taken into consideration on room rates , it is just good value.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Once again, dependable."

5
01/05/2016

I've stayed at this hotel three times over the past few years and it is always clean, well kept and affordable. Friendly staff and a clean, well kept property make it a safe-feeling place to stay. Just far enough out of town to be quiet yet just a mile or two from shopping and restaurants.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Comfortable Stay"

5
26/04/2016

The staff was so friendly and helpful at this hotel. We were heading out to Philadelphia the next morning. The staff gave us directions to bypass the tolls and saved us $18.00! Awesome and the view was much nicer. The rooms were very clean as usual. We love that about BW. The beds were comfortable so we slept well. Bathrooms were clean with good water pressure in shower. Good lighting woman. Complimentary breakfast was included. It was very sufficient and good. We would definitely stop here again. It was at a great location off the freeway and close to town.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Good value"

4
25/04/2016

We were able to use a hotel voucher and got a very good price for the room. It was nothing fancy but it was clean and the bed was comfortable. The young man at the desk was very friendly and helpful. The breakfast could have been better -- the french toast was dried out and hard. There wasn't much of a selection.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the breakfast and are very sorry for this experience. We take a lot of pride in our guests being satisfied and apologize that we were unable to meet that expectation. Though we offer Boiled Eggs, Scrambled Eggs, Egg Patties and Cheese Omelets, Sausages, French toast, Spring Rolls, Home Fries which we rotate on different days. Apart from these we have Fresh Waffles, Oatmeal, 2 Choices of Bread, Bagels and Cream Cheese, 3 types of cereals, 2 choices of fresh fruits and Apple and Orange juice, and also we have a 24 hours complementary coffee and tea station. We offer Breakfast from 6:30-9:30 AM. We have worked hard to improve our breakfast and we hope the next time you stay with us, we would exceed your expectations. We hope that if your travel brings you back to the area, you will consider staying with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Everything You Need Except One Big Thing...."

4
25/04/2016

The map and Tripadvisor both pointed to this spot as a great location to explore the Gettysburg to Lancaster area for a weekend. Newer modern rooms with minimal signs of wear, a heated indoor pool, reasonable rates and a nice breakfast to boot! Within an hour of the hotel were all of the tourist spots that we wanted to see in two days. The city and National Park of Gettysburg is a remarkable place to see as is the Indian Echo Cavern, the amusements of Hershey and the Amish experience of Lancaster and many more attractions in that area are an easy destination from this centrally located hotel. The service was friendly and efficient and the maids keep everything clean enough for any realistic inspection. The one big thing that was missing for us....was a safe in the room! That's right, there are no safes in the rooms. Maybe the bulk of their guests are one night and done, but we were there for two nights and just took our valuables, medications, etc with us for the stay. We worked around it, but I just wanted the TA community to know. Overall, a very positive stay.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"A last minute trip"

5
25/04/2016

We found this hotel during a last minute search for a place to stay that same evening. Staff was very helpful. The hotel was clean the rooms nice size and clean. Breakfast was typical of hotel breakfasts, but served our needs.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"excellent service"

5
23/04/2016

the girl at the reception was nice and take the time to help us and give us good recommandation, she give us map to visit and give us place to eat she had a very nice smile food was good room was clean and all the carpet was cleaning the place was perfect to visit savannah

"Everything we expected and more!"

5
17/04/2016

The staff made our stay very comfortable and relaxing! The breakfast smelled and tasted wonderful. Pedro was both professional and fun. The hotel and room were extremely clean and we didn't need to ask for anything!

"Very nice hotel"

4
13/04/2016

The room and service were very good as was the breakfast in the morning.The bed was comfortable and the room very clean. The internet worked very well There didn't seem to be many restaurants within walking distance. That would be my only complaint.

"Hershey hair show 2016"

5
12/04/2016

Very nice Large room Breakfast was very good also well stocked we also used the pool every thing was clean and well maintained it is only a short drive to the Hershey park area and the price was a lot more affordable we were able to stay two nights instead of just one at a closer hotel

"Long weekend in Hershey."

4
11/04/2016

Grandma, Grandpa, Mom, Dad, 8 and 6 year old. Two rooms. Indoor pool big hit with kids. Decent free breakfast hit with everyone. 15 min. drive to Hershey and close to other dining. Just a little improvement could be used. Shelf in room 216 B/R was about fall off wall. Wife not nuts about soaps. A bit more dusting maybe but overall a nice place to stay at a reasonable price. A little better sound insulation(may be too late for that). Everyone(especially Pedro,Desk guy)very nice and friendly. I would recommend.

"Comfortable and Clean"

3
11/04/2016

Stayed for one night. Bed was clean and comfortable. Bathroom was clean and water was hot. TV worked well and so did fridge. Front desk was helpful with wifi sign-in and suggesting food in the area. Business center didn't work, so that was a bit of a let down. Didn't used the fitness center or pool. Breakfast was laid out well and food was warm. Would stay here again.

"Clean, friendly"

4
05/04/2016

First, several pictures on the photo page of reviews, is NOT this hotel. The one that shows an elaborate front and the huge lobby is not this hotel! This hotel is clean, great location, easy drive to hershey park and restaurants. No hot tub which would have been nice but pool is ok. We stayed three days and saw same staff every morning and every night. Pedro at the front desk was very helpful and friendly. We would stay again.

"Better late than never"

3
31/03/2016

Good morning: I am very late with this review; I just came across a business card and realized I did not provide feedback for Austin; Front Desk employee. My wife and I stayed at this Hotel in Feb. 2015. When preparing for our next stop; I went to Expedia to book a reservation with Best Western in North Carolina (We were on our way to Fla.); well, I messed up badly with the date; Austin offered to assist me in making the reservation directly. Then he offered to assist in cancelling the Expedia mistake which the Expedia rep would not permit me to change. With about an hour of phone calls; supervisors; foreign language issues; Austin fixed the problem. I was and am very grateful to him for the support. Best Western is lucky to have employees such as him. Thanks Austin! George and Maura Scollin

"Comfortable and friendly!"

5
27/03/2016

Our family gathered here and had a wonderful time. The staff was very nice, especially Pedro at the front desk! He made us feel right at home. The breakfast was fine, and handy to have right there, and complimentary. I love having a fridge in the room. This was a good place for us.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again! Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Great Value - Clean Hotel - Great Staff"

5
26/03/2016

This hotel was a very clean hotel with great staff. Everyone was very helpful. Great value for the size of the hotel room. Beds were very comfortable and the pillows were excellent. We will look forward to coming back soon.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments. Our staff strives to offer a great product along with great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Nice Location with Friendly Staff But a Bit of a Letdown"

3
20/03/2016

The first room that we were given had a toilet which wouldn't stop running after flushing it. The second room had a broken drain plug/stopper in the bathtub. Had I known, we would have tried for another room. This shows a lack of quality assurance on the part of the maintenance staff and we expected more from a not-quite-bargain brand hotel. The breakfast was very good and the front desk staff were very quick to put the items mentioned above right or at least took careful note of the second issue, so kudos to them for that. The property was overall neat and clean and we were made to feel welcome. The room was clean and well laid out and despite the noted issues was of overall high quality. The AC unit was very noisy. The cable TV had many channels to choose from and was of the large flat screen variety.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Clean"

4
15/03/2016

One of the cleanest hotels I've ever stayed in. Staff does an excellent job maintaining the cleanliness of not only the rooms, but the entire property. The temperature of the indoor pool was very comfortable. A very relaxing stay.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel while in the Harrisburg Hershey area. We appreciate your comments. Our staff strives to offer a great product along with great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Europe in Harrisburg"

5
09/03/2016

The decor and presentation was very European. The lobby and suite remind me of hotels in Europe as they were colourful with clean lines. The suite was very clean and comfortable. The breakfast was satisfying with two hot dishes that were replenished frequently.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel while in the Harrisburg Hershey area. We appreciate your comments. Our staff strives to offer a great product along with great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Clean, convenient to I 95, good value"

4
07/03/2016

We have stopped at the Best Western Harrisburg Hershey Hotel on the way to and from Florida. It is clean and very convenient to I 95. You have to make a U-turn to cross the medium when heading north or returning from restaurants in town but it is not a problem. Staff are friendly and helpful. Breakfast is decent with boiled eggs as well as the regular waffles, cereal, yogurt, etc. Overall very reasonably priced and great value for a travel through.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Great customer service "

5
28/02/2016

I'm judging this hotel based on the outstanding customer service I received when I needed to cancel the trip. We were driving in for a volleyball tournament and hit some really bad weather and ended up going home. When I called the next morning to cancel our hotel for the previous night and that night. The reservations person refunded all of our money. I was so delightfully surprised. When we do go back, I'll be sure to stay here.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for your wonderful comments. We certainly hope to have the opportunity to have you stay with us and enjoy our wonderful customer service you've ever experienced. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Improvement needed"

3
27/02/2016

The place could be very good. The price is right, the location ok, the room is large and confortable but the small items are defective and it makes it to appreciate the big picture. The details are what make it pleasant.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"I"

1
22/02/2016

Will not be back :) Your building is cheap, you can hear everything, so in other words you can't do anything. Cant play with my pet mouse or bang my wife. We had friends below us and an elevator next to us, and got noise complaints. I suspect the elevator called the front office.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Excellent choice if in the area"

5
16/02/2016

This is a wonderful hotel to stop into when traveling through this area. The gentleman at the front desk was friendly and helpful. The room was spacious, comfortable and clean. There is a small indoor pool to enjoy after a long drive. Next door is a restaurant called Skyline Family Restaurant so you don't have to jump in your car to get something to eat. I would definitely stay here again and highly recommend it.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again! Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Enjoyed the stay!"

5
15/02/2016

Hotel was very clean and neatly arranged. Lobby and breakfast areas were well organized for a small hotel. Our room was very clean with comfortable beds and satellite/cable TV with music channels (that's not something you get at every hotel!). Staff was very personable and professional. They were very accommodating to my disabled husband, which many hotels are not. We would gladly stay here again if the occasion arises!

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again! Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Horrible"

2
11/02/2016

Hotel is nice but employees are not professional and rude I book the hotel from Priceline and paid right away. At the moment of check it - reception ppl asked for a credit card (because they thought I didn't pay - just reserved a spot) 30 mins later they agreed that it was a mistake and gave me key. Next morning I got a bill that I had been charged $51.51, and another 30 mins later and a phone call to Priceline get things cleared (not really). So I gave them my card so they can make a refund and went to work, but that 1d10t instead of refund charged me another $51.51 (that's $103.02 on top of paid room) What the **** Best Western, can you train your ppl Had to call them / waited who knows how long..... Long story short - they refunded me first $51.51, waiting for second It's ridiculous!!! Never again

"Nice quiet stay with some details that could use improvement."

3
10/02/2016

Good location and good room size for the price. Breakfast was decent and maid service good. Our room door didn't shut completely on its own, we had to push\\pull it hard to ensure the lock latched. King room with a pull out couch, fridge, microwave, and hutch, room was a great size. Bathroom was clean, but shower head could use cleaned \\replaced and shower curtain needed replaced. Overall a nice room and stay for the money!

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We are sorry for what you experienced. We appreciate your feedback as it offers us insight as to the product and service we provide. We would welcome the opportunity to have you stay with us again to see that we take our guests input seriously. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Peacefull Night"

4
05/02/2016

From the check in staff to the check out staff our stay was great. Very comfortable quiet hotel with indoor pool and gym. Will definitely stay here again if in the area. Nice restaurant next door, so you do not have far to travel after a long day on the road.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again! Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Great stay, great bargain"

5
18/01/2016

Everything was clean, staff was excellent! Pool area nice and very clean. Breakfast was good and well presented. All in all a very nice hotel with great staff. Very friendly and helpful. Diner next door has great take-out too.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again! Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Great stay"

5
15/01/2016

Excellent rooms with great beds and pillows. Great breakfast with eggs, sausage, and waffles plus cold food. CLEAN and food well presented. We work at the PA Farm Show and have changeable hours so the cleaning people work around work day. Cannot say enough about the staff of this hotel. Thank you for a great week :) Pristen was GREAT and very helpful.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel while in the Harrisburg Hershey area. We appreciate your comments. Our staff strives to offer a great product along with great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"OK"

3
15/01/2016

Our family stayed here for a Hershey Park trip. The hotel was a bit outdated, but clean. The staff was very accommodating and always greeted us and asked about our stay. The pool was clean, but had other guests rooms balconies peering over it, so not very private. At the time, the hotel's restaurant offered a special of children eat for free -regardless if the Adults ate there - this was a plus.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Greetings from Best Western Harrisburg Hershey Hotel. This is to let you know, We did a thorough search but we couldn't find your reservation on our system, you stayed at some other hotel and posted your review on our page. Further, it would be great if you can remove your review from our page and post it where you stayed. Thank you, Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Farm Show Vacation"

4
13/01/2016

Good value for the price, close to venue and other entertainment(Harrisburg, Hershey Park, Hollywood Casino and other venues). Heated swimming pool, exercise equipment, selection of restaurants nearby. Have been staying here for 3 years now.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to serve you again! Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Great Hotel for the price"

4
31/12/2015

First I always disclose whether I paid rack price or used a discounted vender such as hotwire no name ect which was the case here so my review is based on what I paid. The hotel is very nice for the money, the staff was great especially the night shift folks, as I am usually an early riser I usually go down and have an early coffee and read and usually get a chance to talk with them. The property itself was very clean, rooms were good size, convenient to Hershey Park. The breakfast was adequate but not what you get at some hotels and eatting area is on the small side so if it gets busy you may have to wait a bit to sit down, the water pressure in the shower is ok, our room had an adjustable head but really couldn't use the other settings such as massage as the pressure just wasn't there. The only complaint I would have was the hot water was not the greatest early in the morning, again about a 4 am shower, it was much warmer later in the morning. The indoor pool was well maintained and the temperature was excellent! Would recommend this hotel

"Excellent Customer Service"

5
30/12/2015

Nice hotel - great price. I originally booked for two nights - had to cancel due to snow coming in and needed to get home. YOGI was amazing - super helpful (as was the check in @ night.) Highly recommend

"We are big BW fans!"

5
21/12/2015

Each hotel has its own flavor, and so we have seen interesting owner themed international art, western motifs, mountain wildlife motifs and a wide variety of other but the quality, safety, price and service are 100% reliable as advertised! That is why we search for BW hotels whenever we need an overnight hotel! Thanks!

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments and are truly pleased to know that we have become your "home away from home"! We look forward to seeing you again! Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Nice place for a stay"

4
19/12/2015

Stayed here after show in Hershey and was nice. Close to the Giant Center, quiet rooms, breakfast was very good and room was clean. Shower was a bit slow but bathrooms were clean. Only problem we had was our keys were deactivated 1 hour before checkout. Pool was warm and very well kept for the off season. Overall it was a good stay.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments. Though I apologize for the inconvenience caused due to shower. Just wanted to let you know that if you keep your room keys near to any electronic device it would automatically deactivate the key, you should have come up to front desk and they would have got you another keys. Our staff strives to offer a great product along with great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Ok but off the beaten track!"

3
15/12/2015

Stayed one night. Place was pretty deserted but it was a week night and the hotel is a little off the highway. Room was ok...basic hotel offerings. Included breakfast which I skipped. Given a choice next time I will stay closer to the highway and Harrisburg centre.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments as it offers an insights of the products and services we offer. Our staff strives to offer a great service that is memorable to our guests. Though we are located at the center of the highway reason being, guests don't have to get off the highway to find a hotel to stay, that's why we chose a location which is in between the highway and other reason being we have a next door diner and guest don't have to drive a long way to find a restaurant. These were the reason why we choose a location like this. I hope to have the opportunity to have you with us again and try our delicious breakfast which you missed the last time. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Comfortable and pleasent"

4
08/12/2015

Mostly very good..nice warm pool in December, TV remotes did not work in Fitness center and one in our suite...breakfast generally good but ran out of eggs and had to wait for more to be filled..quiet and nice room. Good place to stay if going to Hershey park only 10 minute drive and much cheaper than Hotel Hershey.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments. Though you were unhappy with the TV remote and recently we have changed all the batteries of all the remotes. Also, we usually keep all our breakfast stuff ready for refill so that soon it goes out we can refill our hot items. We apologize for the inconvenience caused. We look forward to seeing you again! Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Great Stay"

5
07/12/2015

This is our second year in a row that we have stayed at this Best Western Hotel. We love how nice and warm the pool is (if it isn't all we had to do is ask). The rooms were very clean and our maid was very helpful in extra supplies. Yogi was so helpful with anything extra we needed.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We hope to have the opportunity to have you with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Close to Hershey and Harrisburg"

5
04/12/2015

Reasonably priced alternative to hotels nearer to either Harrisburg or Hershey, and only a few minutes away from each. Hot breakfast is good with waffles, French toast, and sausage in addition to other good stuff.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments. Our staff strives to offer a great product along with great service that is memorable to our guests. We hope to have the opportunity to have you stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Was ok for 1 night"

2
22/11/2015

There's nothing around the area. The lobby area is extremely small and our room the carpet and tv was up dated and a few mirrors and the sink in the bathroom other than that run down looking. Maybe fix the peeling wallpaper and pain the rooms. Bed was comfortable but the sheets smelled of bleach and the towel was so small it didn't cover anything. Breakfast was terrible and the coffe sucked. The pool was extremely small and overlooked the front parking lot and highway. Staff was friendly. Not worth the money I paid.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for your feedback of your recent stay with us. We understand you were unhappy with your room and amenities and we are very sorry for this experience. Though we renovated our hotel a year ago and we have upgraded to the best products and services we can provide to the guest. We use good quality detergents to clean bed sheets and other laundry and we are working with our housekeeping staff to prevent this from happening in the future. Also we understand you were unhappy with the breakfast. Though we offer Boiled Eggs, Scrambled Eggs, Egg Patties and Cheese Omelets, Sausages, French toast, Spring Rolls, Home Fries which we rotate on different days. Apart from these we have Fresh Waffles, Oatmeal, 2 Choices of Bread, Bagels and Cream Cheese, 3 types of cereals, 2 choices of fresh fruits and Apple and Orange juice, and also we have a 24 hours complementary coffee and tea station, providing the best brand coffee and tea to our guests. We offer Breakfast from 6:30-9:30 AM. We have worked hard to improve our breakfast and we hope the next time you stay with us, we would exceed your expectations. We hope that if your travels bring you back to the area, you will consider staying with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Do NOT recommend !!!"

1
15/11/2015

We wanted a hot breakfast and "HEATED" pool. Called ahead to verify both. Upon arrival after driving 8 hours, all we wanted was a warm heated pool. Asked at check in at front desk with Pritish if the pool was heated....Yes it is. Checked in, unpacked and went to relax in the "heated" pool. ICE COLD......and unable to swim. Pritish turned on the heat full blast and told us to wait half hour to heat up. So we did....never warmed up so we were unable to swim. He informed us we could come back at 11:00 pm and swim. Really?? Next morning, pool was nice and hot. Breakfast was total disappointment and I could not eat eggs, hashbrowns or sausage. With all the hotels in the area we chose this one for those two reasons and both were not acceptable. Morning Manager, Yogi Patel, DID NOT CARE about our visit or complaints....he said we got a good rate and hid out from us. Please choose any other location since there are SO many other places to stay and spend your money.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for your feedback of your recent stay with us. Anytime we get a feedback from an unsatisfied guest we take it seriously and investigate the matter thoroughly. We understand you were unhappy with the pool temperature and breakfast items and are apologize for this experience. We wanted to inform you that we keep the pool temperature under control neither too cold nor too hot as to make sure all the guests are satisfied. Some guests who had used the pool earlier that day told us that the temperature was too hot inside and asked us if we can decrease the temperature of pool water. But later on when you asked us to raise the temperature, we listened to you and switched on the heater for the pool water. We try really hard to satisfy each and every customer. We also investigated the recording of our pool area and found out that you were enjoying the pool with other customers on the first evening and the next day right from the early morning at 7:30 AM. After that we did not hear any other complaint from you about the pool temperature and we thought we had satisfied your requirements. Secondly, we apologize that we were unable to meet your expectation for breakfast. Though in our breakfast we offer Boiled Eggs, Scrambled Eggs, Egg Patties, Cheese Omelets, Sausages, French toast, Spring Rolls, and Hash Browns which we rotate on different days. Apart from these we have Fresh Waffles, Oatmeal, 2 Choices of Bread, and Bagels with cream cheese, croissants, 3 types of cereals, 2 choices of fresh fruits and Apple and Orange juices. We also serve complementary coffee and tea 24 hours a day in the lobby. We offer Breakfast from 6:30-9:30 AM. We had specially offered French toast on your request that morning though it was not the day for serving French toast. We take a lot of pride to satisfy our guests during their stay at our hotel. We apologize again for not meeting your expectations and hope you would consider staying again with us and we would work hard to exceed your expectations. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Clean and comfortable"

5
12/11/2015

Rooms were very nice. Beds were comfortable. Staff was very friendly and helpful. Fitness room was small, not the best I've seen, but useful none the less. Breakfast was included and had waffles, fresh fruit, yogurt, etc. A nice value for the money.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your comments. Our staff strives to offer a great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again. Pritish Sharma Assistant Front Office Manager Phone: 717-652-0101

"Late night conference"

4
05/11/2015

Descent hotel. Have stayed there before for conferences in the Hershey area, usually only for the purpose of sleeping. Left too early in the morning so we did not have the breakfast; the conference ran late, so we did not use the pool.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel while in the Harrisburg Hershey area. We appreciate your comments. Our staff strives to offer a great service that is memorable to our guests. We hope to have the opportunity for you to stay with us again and try our delicious breakfast too.

"Excellent value"

4
31/10/2015

well appointed hotel and room. Comfortable bed. Easy access to Internet and OK breakfast. Perfect for an overnight stop en route. The hotel was 5 minutes drive from the Interstate which was a minor inconvenience, but next to an excellent diner where we had a very good supper. Used a coupon picked up at a PA Welcome Centre to get a reduced price.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We truly appreciate your wonderful comments as it offers us insight as to the products and service that we provide. We certainly hope to have the opportunity to have you stay with us again.

"OK at best"

3
19/10/2015

Stayed here for the AACA fall show for a total of 4 nights. It used to be a Super 8 and it shows. Have stayed in a bunch of area hotels over the years and this ranks at the bottom. Rate for show was in line with premiums charged at better places in the area. Pool reeked of chemicals the entire stay all through the first floor. Breakfast area and rooms both small. Breakfast items showed evidence of low budget choices on provisions and hot items the same all days and looked to be straight from the microwave, same grey sausage patties all 4 days. Stayed an extra night as next stop on trip was booked for Saturday, rate still at premium compared to better properties in area, Also a major communication issue as most staff, and weekend guests non English speaking.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the breakfast and are very sorry for this experience. We take a lot of pride in our guests being satisfied and apologize that we were unable to meet that expectation. We hope that if your travels bring you back to the area, you will consider staying with us again.

"Nice stay "

5
05/10/2015

Rooms were large and clean. Soft sheets and comforter. Nicely decorated. Just a quick stay and on our way next mornimg. Breakfast area nice. Waffles biscuits and gravy eggs and sausage. Would stay again.

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Thank you for staying with us at the Best Western Harrisburg Hershey Hotel. We appreciate your wonderful comments and are pleased to know that we have become your "home away from home", We look forward to seeing you again.

"If you thought that all best westerns would be the same"

2
03/10/2015

I stay at best western most of the time and only have had 2 bad experiences in my life this makes 3. Upon arrival the outside looks like a new hotel but thats where it stopped dirty carpets, dingy sheets and towels and beds that were hard and squeezed all night. Then the people running and signing up and down the halls. overnight staff and day staff could care less about assisting clients. Granted when I got my cc statement best western wasn't listed but red roof inn maybe that is why

hotelbwhbg, Manager at BEST WESTERN Harrisburg Hershey Hotel, responded to this review
Greetings from Best Western Harrisburg Hershey Hotel. Dear Tina, I would like to inform you that we don't process our credit card under red roof ins, and neither we found your records in our system, it seems that you stayed with red roof inn and mistakenly you wrote review on our page on TripAdvisor. Thank you.

"Very Disappointed"

3
30/09/2015

the rooms were not the cleanest nor was the bed linen--the breakfast if you could find any food was poorly prepared & very limited--had to ask for coffee 7 other items that ran out--the employees werre not very friendly--poor location

"Overnight Stay"

4
27/09/2015

We attended a wedding in Carlisle. Although this hotel was a distance from the venue, it was located on a not so busy highway. In fact, there really was no traffic noise. Also, there was a diner right next door that you can walk to... The room was clean and the customer service was great. I would definitely stay here again. The one con was the breakfast area was tiny but we just had coffee and a Danish in our room.

"pleasantly surprised"

5
25/09/2015

Everything was greand hotel from start to finish! Check-in went very smoothly. The front desk staff couldn't have been more helpful and they even had little treats for our new puppy we had JUST gotten. The rooms and hotel was quiet despite appearing to be nearly if not fully booked. Breakfast was a good deal. Couldn't do better for the price.