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Codice vantaggio

Destinazione

Hambourg, Allemagne

ARRIVO

01/07/2022

PARTENZA

02/07/2022

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2  Adulti0   Bambino

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Codice vantaggio

THE MADISON Hotel Hamburg, Hambourg

Schaarsteinweg 4, 20459, Hambourg, Allemagne - Vedi su una mappa
THE MADISON Hotel Hamburg - Area esterna Il THE MADISON Hotel Hamburg è situato nel centro di Hambourg. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il MADISON Hotel Hamburg è un elegante hotel di Amburgo, situato in posizione ideale tra la Chiesa di San Michele, il porto e il centro città e vicino a numerose attrazioni, tra cui Speicherstadt, HafenCity e l'Elbpilharmonie.Il MADISON Hotel Hamburg dispone di 166 spaziosi monolocali e suite, tutti dotati di cucina completamente attrezzata con macchina per il caffè e ampio spazio per riporre gli oggetti.Il MADISON Hotel Hamburg dispone di un collegamento diretto con l'adiacente Meridian Spa and Fitness, un'oasi per il fitness e il benessere con spa e palestra. Il ristorante "Marley's", all'interno dell'hotel, propone agli ospiti specialità californiane, europee e anseatiche.Gli ospiti in viaggio d'affari possono usufruire di cinque sale riunioni per conferenze, seminari o piccole riunioni. Il MADISON Hotel Hamburg fa parte della catena WorldHotels Elite.Se desideri organizzare un soggiorno ad Amburgo presso lo splendido MADISON Hotel Hamburg, consulta tariffe e disponibilità.

WorldHotels Elite

THE MADISON Hotel Hamburg

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell
    Sala cocktail nelle vicinanze, entro 30 metri dalla hall dell'hotel
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Cassaforte in camera
    Cassaforte in camera
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Servizio in camera
    Servizio in camera
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Travelers Choice 2022
Travelers Choice Best of Best
 
Basato sul parere di 1485 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
1149
Molto buono
291
Nella media
34
Scarso
10
Pessimo
1
CONSULTARE I PARERI SU
Affari Affari
399
Da solo Da solo
65
In coppia In coppia
531
In famiglia In famiglia
242
Viaggio con amici Viaggio con amici
106
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Hotel in Hamburg whether for Business or Pleasure"

5
RHONE74, Annecy, France 12/06/2022

This is simply a great Hotel. It does exactly what you want - Good sized , clean rooms with large, comfortable beds and well appointed bathrooms. There is access to excellent sports facilities and a very good restaurant , whether its the buffet and eggs chef for Breakfast or a delicious perfectly cooked steak or asparagus ( when in season) for dinner. But its the friendly staff and great customer service starting at the front desk on check in , to the great Bar and restaurant right the way through to House Keeping that make it feel personal I found a lovely letter from Emma of housekeeping , returning a shirt that I had had laundered and had "secretly booked some extra days". It was a super personal touch and brought a big smile to my face. Well done The Madison .. many hotels coudl learn a thing or two by staying with you and enjoying your hsopitality .

Marlies Head, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear RHONE74, Many thanks for taking the time to write your kind words following your recent stay. I was delighted to read that you enjoyed your stay with us and had a great time in Hamburg. I am so happy that your expectations could be met and that we could make your stay a special one. I would like to thank you for staying with us as well. It was our pleasure to have you as our guests and we would be really happy to welcome you again in the future. Especially, feedback like yours is what motivates us to keep on providing outstanding service and offering such personal attention to our guests. Warm regards - Leonard Bethmann Junior Sales & Marketing Manager

"Delightful"

5
PatOC1967, Liverpool, United Kingdom 05/06/2022

A second stay at the Madison and thankfully outside of COVID regulations this time. From walking in to walking out, every aspect of all staff is professional and courteous. From Kay in the restaurant to the reception staff recommending the Cloud Bar, nothing was too munch trouble. Well done team and thank you

Marlies Head, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear PatOC1967, Many thanks for taking the time to write your kind words following your recent stay. I was delighted to read that you enjoyed your stay with us and had a great time in Hamburg. I am so happy that your expectations could be met and that we could make your stay a special one. I would like to thank you for staying with us as well. It was our pleasure to have you as our guests and we would be really happy to welcome you again in the future. Especially, feedback like yours is what motivates us to keep on providing outstanding service and offering such personal attention to our guests. Warm regards - Leonard Bethmann Junior Sales & Marketing Manager

"Great location and rooms"

5
IloCo, Perth, Australia 05/06/2022

We stayed in a 2 bedroom suite with 2 young children. Really well equiped room and kitchen. Great view from the terrace. Central location and an easy walk to all the sites. Very friendly front desk team. Robert was very helpful throughout our stay and helped us get to the train station which was difficult due to road closures for the Iron Man race. Great breakfast and in-house restaurant. Adjoining gym is for external customers as well so is much better equipped than a standard hotel gym. Would definitely stay again.

Marlies Head, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear lloCo, Thank you for your sharing your impressions on your visit to THE MADISON. With much pleasure I have learned that you enjoyed your stay and that you were satisfied with our service from the heart. We are proud that we are your new hotel in Hamburg and are looking forward to the pleasure of welcoming you again in the near future. Kind regards, Leonard Bethmann Junior Sales & Marketing Manager

"Lovely birthday stay"

5
User 14/05/2022

This hotel was perfect for our occasion. It was special without being fussy, service was attentive and friendly without making us feel self-conscious. Rooms are spacious and comfortable, metro is 2 minutes away, Elbphilharmonie, Miniature Wonderland and harbour rides from Landungsbrücken all within easy walking distance.

The MADISON Hotel Hamburg , Owner at THE MADISON Hotel Hamburg, responded to this review
Dear Icc865, Thank you so very much for taking the time to post your kind words following your recent stay with us at The Madison Hotel. I was really pleased to read that you enjoyed all the aspects of your stay with us and the City. We are looking forward seeing you again. Kind regards, Leonard Bethmann Junior Sales & Marketing Manager

"Service that puts a Hotel above the rest by some margin"

5
Theossies, Kingscourt, Ireland 19/04/2022

My wife and I were unfortunate enough to contact Covid while on holidays recently in Hamburg. We were not looking forward to quarantining in our room for 7 days but the reception manager Robert ably assisted by Celina and Laura saved the day. Robert researched the local requirements, he organised shopping for us to our room. He arranged pick up of essential medicines and even bought supplies on his way home that he could not get near the Hotel. NOW THATS exceptional service. Celina and Laura kept in touch and ensured housekeeping kept us topped up with water , coffee and fresh towels each day. The 7 days were not that bad and the time passed agreeably. OH ! yeah the Hotel itself is very comfortable and well appointed . We will be back again when Covid is not so relevant in all our lives.

The MADISON Hotel Hamburg , Owner at THE MADISON Hotel Hamburg, responded to this review
Dear Theossies, Thank you so much for taking the time to share your message with us. We all are very happy that you are happy and healthy again and that you managed the Covid infection in a very good way. I will forward your kind words of praise to Robert, Celina and Laura. I am sure that the three will be so happy to hear from you. It's great that you are doing very well again. So, we all are sure that your next stay with us in Hamburg will be better, for sure. Best regards, Julia Dethlefs / Director of Sales & Marketing

"Friendly and clean…"

5
sorensenCopenhagen, copenhagen 17/04/2022

After Covid, we returnere to Tha Madison just to find it as good as before. The hotel is clean and the staff very friendly and helpful. We stayed in an executive studio on a high floor. The surroundings are quiet but located close to the city center and public transport.

The MADISON Hotel Hamburg , Owner at THE MADISON Hotel Hamburg, responded to this review
Dear guest, Thank you so much for taking the time to share your feedback with us here on Tripadvisor. We have been very happy that you visited us again and had such a good time. We hope that we will see you soon again and are already looking forward to your next stay. Best regards, Julia Dethlefs / Director of Sales & Marketing

"Es passt (fast) alles"

4
MiroSu, Bangkok, Thailand 05/04/2022

Best of all is the location of the hotel, that allows you to see all places of interesest within no time by foot - also bus/underground station is just around the corner. Our room was stylish, big enough and bright and allowed us to listen to the nice sound of nearby St. Michaelis church´s bells. We were also happy with the breakfast: good choice as well as very friendly and attentive staff, however, a little too small during peak times. We were not quiet happy with the hotel bar: the bar keeper pretended to have good knowledges about wine - he has not !! On Saturday night the two girls in charge of the bar were overburdened by the number of guests - obviously due to missing experience/skills. Nevertheless this hotel is a clear recommendation in Hamburg and we would return.

The MADISON Hotel Hamburg , Owner at THE MADISON Hotel Hamburg, responded to this review
Dear "MiroSu", I would like to thank you very much for taking the time to share your valueable feedback with us here on Tripadvisor. First of all, I am very happy that you enjoyed your time at our MADISON Hotel. It's great that the location has been very convenient for you and that you got the chance to see a lot of our beautiful city. Therefore, I am even more sorry that we could not show our great service in each area of the hotel. I am sorry that the bar team could not show the great service they usally offer. I have forwarded your feedback to our F&B Manager already and he will talk with the team about it. Indeed, there is a bit of lack of experience as both girls are young and do not have that much work experience yet. Nevertheless, both of them always reach for the highest goals and I am sorry that they felt short this time. Nevertheless, I am happy that you want to return and I am sure that we can show you a better service at the bar next time. Best regards, Julia Dethlefs / Director of Sales & Marketing

"Fabulous Hotel"

5
User 21/03/2022

I am so pleased I booked this hotel as it was absolutely fabulous. The staff especially the Spanish speaking receptionist were so friendly. It is a lovely modern hotel which great decor The bedding and duvet are amazing, so cosy and comfortable It is very central to everything so easy to explore this historic city on foot The Portuguese quarter is also very close and a great place to eat I would certainly stay here again if I am visiting Hamburg

The MADISON Hotel Hamburg , Owner at THE MADISON Hotel Hamburg, responded to this review
Dear guest, with much pleasure I have seen your review here on Tripadvisor. It made me very happy to see that you fully enjoyed your time at our MADISON Hotel and felt comfortable and at ease. I will make sure to pass on your kind words of praise to my colleagues from reception. I hope to have the pleasure to welcome you soon again in Hamburg. Best regards, Julia Dethlefs / Director of Sales & Marketing

"An OK stay"

3
rich210uk, Kent, United Kingdom 15/02/2022

The Madison is in a good location however we felt it was over priced and over rated. Check in was ok, a little confusion about Covid checks etc The hotel is very clean inside the rooms and out. The rooms are large and spacious but do feel a bit dated. The walls are thin and conversations could be heard from next door, also when the next room slammed the front door the wall shook quite a bit, waking us up a couple of times in the night. The biggest problem is that in one of the rooms near us, they decided 9am was the right time to whip out the electric sander and start maintenance. Whatever it was, it was annoying and not something we expected in a "highly rated" hotel. We felt this could have been done when guest are not in their rooms (1200-1500)

The MADISON Hotel Hamburg , Owner at THE MADISON Hotel Hamburg, responded to this review
Dear "rich210uk", Thank you very much for taking the time to share your feedback with us here on Tripadvisor. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I am sorry that you felt that the walls and doors are not thick enough and that you woke up several times. This is the first time that guests mention this to us so I will forward your feedback to our general manager to check the room you have stayed in. Our housekeeping team is working daily between 08:00 am and 04:00 pm. Neverthless, you should not be disturbed by our team whilst they are working in another room. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Julia Dethlefs Director of Sales & Marketing

"Great Place"

5
Christine D, Swinford, Ireland 13/11/2021

My first stay ever (but certainly not the last ...) at The Madison in Hamburg was delightful. No matter what I asked for - the extremely friendly and professional staff always went the "extra mile" to make me feel comfortable. The room was extraordinarily spacious and thorougly designed to provide sufficient storage even for guests with a lot of luggage. It was very clean with a kitchenette equipped with a coffee machine (Nespresso or a local brand), a fridge and a 2-flame-cooker. The bathroom with shower over bath was very spacious and pleasant (with stereo speakers). There are 2 guest washing rooms in the hotel with washing machines, dryer and irons/ironing boards. Very convenient for a long-termin stay!! The restaurant has a small, but very nice menu. The location is unbeatable: only 1 minute walk to the port and an underground station (which is acutally overground ...) and several bus lines, 2 minutes to St. Michael'schurch (der Michel). And even without using public transport (which I preferred mostly due to the current Covid situation) it only takes a 10-15 minute walk through safe neighbourhoods to the main shopping areas or the Hafencity with the concerthall Elbphilharmonie and various cafés and restaurants. I also very much appreciated the connection to Meridian Spa, where I could benefit of their services as a "day guest" (gym and wellness at a high standard) at reduced rates. If I had to summarise my experience, I would like to thank the Madison hotel and staff for 6 very pleasant, reviving and enjoyable days in Hamburg! I cannot wait to come back in spring 2022.

Marlies Head, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear Christine, Thank you so much for taking the time to share your feedback with us here on Tripadvisor. It made me very happy to read your kind words of praise for our MADISON Hotel. I am very proud of our team that we could make your stay with us a very special one. I will make sure to forward your feedback to my colleagues as this is the best motivation we can get! I am delighted to read that you already planned your next stay. We all are looking forward to welcome you next year again. If there is anything we can do for you in the meantime, please let me know. Best wishes from Hamburg, Julia Dethlefs Director of Sales & Marketing

"Great independent hotel"

5
cathalo80, Chicago, Illinois 20/09/2021

This is a great independently owned hotel in a great location in Hamburg. There is a reason this is one of the top ranked hotels in the in the city. The hotel is on a quiet location. However, it is perfect if you want to see different areas of the city. Its basically a 10-15 minutes walk to the Town Hall, Elbphilharmonie or St Pauli. A few things to point out about the hotel: • The rooms are really spacious. I was in a 2+ week vacation and this was by far the largest room I stayed in. The bedding /bed was awesome and had great nights sleep. Everything spotless. * Breakfast was really good. Very large buffet but you could also order omelets etc. Wait staff were excellent and very friendly. * The hotel is connected with a Meridan Spa. It's a separate business but its right next door. I did not use it. However, from what I saw the facilities and gym look really good. * Staff were all excellent and helpful. Its great to see an independent hotel doing so well.

, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear "cathalo80", thank you so much for your great review and fantastic recommendation. We are all very happy that you had such a wonderful stay with us and i will proudly forward your praising words to my team! Thank you so much - hope to welcome you back soon again. Sincerely Yours - Thomas Kleinertz / General Manager

"Absolutely Wonderful"

5
Diamondlover, Toronto, Canada 04/08/2021

I cannot recommend this hotel enough. The staff are freaking amazing. They go above and beyond. From check in, asking numerous questions, AMAZING staff. I had to find a way to post some gifts to the United Kingdom. Going to the UK was part of this trip but we are not allowed as we are Canadians (the Commonwealth) Had we been Americans… Well let's not go there. Anyway the front staff actually help me mail this parcel and I am forever grateful. Sam at the bar was outstanding. To top everything else off our room was incredibly clean, the bed was so comfortable the bathroom was huge the linens and pillows were amazing and I slept like a dream. I also forgot to say that our room was ready for us at 11 AM when we arrive from a very long flight from Toronto through Frankfurt. This was an amazing blessing to us. I would not hesitate to recommend this hotel and honestly can't wait to come back some day.

, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear Diamondlover, I want to take the chance and thank you very much for your kind words of praise once again. I am very happy that you had a lovely time at our MADISON Hotel and felt comfortable and at ease during your travel. I will make sure that our team gets to read your kind feedback as it is the best motivation everyone can get. It was a pleasure to have you as our guests and we look forward to welcome you again in the future. Best wishes from the entire team and take care! Julia Dethlefs Director of Sales & Marketing

"“As a good as a five star hotel in China”"

5
Ian2109, Wiesbaden, Germany 13/06/2021

We booked a year ago to go to a concert at the Elbphilharmonie, but this was postponed for a year because of Covid-19 and then cancelled. We decided to come anyway because the hotel had offered to keep last year's price for us. Glad we did. My wife's comment (above) says it all. We particularly liked the tastefully decorated interior - rooms, lobby and lounge. All the staff we dealt with were friendly and helpful. It is a nice touch that the hotel recommends other restaurants in the area although their own (Marley's) is pretty good itself. All this in addition, of course, to the points made by others about the excellent location (can't remember if anyone mentioned the practical kitchenette area - it's worth a mention.) . So we shall certainly be back, as soon as we manage to get tickets for a decent concert again!

, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear "Ian2109", Thank you so much for taking the time to share your great feedback with us. It was really a pleasure to have you and your wife as our guests. The pandemic definitely made things not easy for you and I am glad that you decided to stay with us allthough the concert was not taking place. It makes me very happy to see that you had such an enjoyable time and felt safe and comfortable. As the Elbphilharmonie starts the concert season again, we all would be very happy to see you soon. Let me know if we can help you with the tickets. Best wishes from Hamburg, Julia Dethlefs Director of Sales & Marketing

"A lovely stay"

5
PatOC1967, Liverpool, United Kingdom 17/11/2020

My first stay in Hamburg for quite a while (1987) often arriving and venturing on elsewhere into Germany. Not this time and what a find, the Madison has everything just right despite COVID. Upon arrival at reception, Robert was both professional and personable. With the restaurant closed, room service was quite the novelty as was breakfast again delivered to the room. Room 538 was quite the size and had the magnificent views of St Michaelis church. Located a short walk from the Cap San Diego Museum as well as the impressive Old Elbe Tunnel, there is certainly enough to keep the traveller busy. With a healthy dollop of coffee shops in the immediate area, there are enough open spaces to just go and wander and soak up the tapestry of maritime charm in this vibrant city

, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear "PatOC1967", thank you so much for your fantastic review and recommendation! We are so happy about your praising words - that i will gladly pass to my team and Robert of course! Great, that you had such a wonderful time with us and in Hamburg even in these pandemic times! Hope to welcome you back soon again! Stay safe and healthy - best regards Thomas Kleinertz / General Manager

"Top location, very good service !"

5
Ompile, Markgroeningen, Germany 25/09/2020

Last stay at that place was in 2011 and I must say it's still best of class. The location is top, a couples of minutes walk to the Elphi and to the harbour, couple of minutes walk to the metro stations, service was very good, always very attentive, breakfast choice still very good despite the corona restrictions, free use of the close swimming pool and wellness area (sauna, jacuzzi, hammam) on the week ends for hotel guests, perfect !

, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear Ompile, With much pleasure I have seen you review and would like to thank you very much for sharing it with us. It is fantastic to see that you stayed again at our MADISON Hotel and felt comfortable and at ease. I am glad that you liked the location, which was very convenient for you, too. I hope that you collected some great memories and that we will have the pleasure to welcome you soon again. Best regards from Hamburg, Julia Dethlefs Director of Sales & Marketing

"Gem of a hotel"

5
Hugh C, Stevenston, United Kingdom 09/09/2020

I recently spent four nights at the Madison. The hotel was exactly as described on its own website (not always the case these days as I have discovered through personal experience). I had a sense of being "at home" from the minute I stepped through the door. Slick modern design without being over-the-top or gimmicky , extremely comfortable, large airy room, spotlessly clean and tidy, very comfortable bed. My one tiny criticism is that I'm not a great fan of over-the bath showers. I had requested a room with a view of the "Michel" church and was given exactly that. The staff were welcoming and extremely helpful. I had stupidly forgotten my travel adaptor to recharge my phone and was provided with one within seconds at the reception desk. I used the restaurant once, the bar on several occasions and room service on one occasion, and found all to be excellent. Breakfast, restaurant and bar staff were equally friendly, and the daily cleaning of my room could not be faulted. The food was excellent and the choice of drinks in the bar extensive. The hotel is perfectly situated too – a few minutes from the nearest U-Bahn station, and within easy walking distance of Hamburg's many attractions. All in all, a gem of a hotel. Highly recommended!

, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear Hugh C., Thank you so much for sharing your kind words of praise here on Tripadvisor, too. It is such a pleasure to read your great feedback, which is a great motivation for our work. I am happy that you fully enjoyed your stay with us and felt safe and welcomed at any time. I hope to have the pleasure to welcome you again during your next Hamburg visit. Best wishes from THE MADISON, Julia Dethlefs Director of Sales & Marketing

"Good overall, but with room for improvement"

3
Gilo M, Trieste, Italy 10/08/2020

We stayed here six nights, a long enough time to gain a good feel of the place. Overall it is a good hotel, but there are a few issues that need to be addressed. The location is very convenient, just a few minutes walk from St. Michael's church. The room was bright and spacious, with a good king size bed and with a useful small kitchenette with a coffee maker. The bathroom was also good, but it had no bidet. The big problem was that, since the weather was very hot, aircon was badly needed but the aircon of the room was, unfortunately, totally useless. Even when set at the maximum strength, both in terms of temperature and fan speed, it just could not cool down the room. I understand that Hamburg's weather is normally cooler and aircon may not be essential, but in case you do need it, bear in mind that the aircon in the room is simply not good enough. A less important issue was the lack of a full size mirror. Finally, the windows are not acoustically insulated so you will hear the bells of St. Michael church ringing day and night 24/7 every 15 minutes, which can be quite annoying. Also you can sometimes hear noises from the rooms beside. The restaurant is ok but not excellent: not much variety of food and the quality is just average. Breakfast, however, is good and abundant, although the service is inconsistent. Some staff are very pleasant and professional, some instead seem overwhelmed by the fact that they need to serve breakfast to the tables due to the covid measures (in fact there is no buffet due to the corona situation). The underground parking is a nice feature, but it is managed by a separate company and the hotel has several slots allotted for its guests on two basement floors. The cost at €28 per day is pretty high. What makes things worse is that if you keep the car parked, let's say, 49 hours you are forced to pay three full days of parking and this is extortionate. The management will tell you that it doesn't depend on them because it is not their property. However they should be able to negotiate a better deal for their guests. In summary, good location, good rapport quality / price (apart from the parking), good breakfast and reasonable rooms (if you don't need aircon). But they should improve on some issues as described above.

, Owner at THE MADISON Hotel Hamburg, responded to this review
Dear "Gilo M", first of all, I would like to thank you very much for taking the time to share your extensive feedback here on TripAdvisor. I am glad to see that you liked the great location at the heart of Hamburg, right between the Elbphilharmonie, harbour and St. Michaelis church. Unfortunately, you have not been satisfied with the rest of your stay so I would like to explain a few points you have mentioned in your review. The room you have stayed in was a Business Studio room with 35sqm. This room category does not have a bidet. If you prefer a bathroom with a bidet, you can go for our other room types like Junior Suite, Suite or Penthouse. Each of these rooms is equipped with a bidet (as mentioned on our room descriptions). I am sorry that the air condition was not working to your expectations. Indeed, in Hamburg we do not usually have as high temperatures are you are used to in Italy. 35°C are something really special in Hamburg. Our air-condition system was working during your stay - if it not getting cold enough it would have been great if you would have gotten in touch with us during your stay. We have a technical team that can check the A/C at any time for you. We just checked the A/C in the room, and it is cooling with a temperature of 20°C. Our rooms are equipped with a full-size mirror which you can find at the door of the little storage room, you have for your luggage. I am very sorry that you have not been happy with the location of your room, facing one of the main sightseeing attractions of Hamburg. Of course, we can allocate a room that is not facing the St. Michalis church but the inner yard. I have noted your wish and is absolutely not an issue to take care of it, if you want to stay with us again. In terms of the service and choice of food, I really want to apologise. Due the COVID-19 regulations, we had to downsize our regular menu of our Marley's menu. Luckily, we can offer the full menu as well as a changing special menu again since yesterday. Nevertheless, the service of our team should have been consistently friendly and welcoming. I will share your feedback with our F&B manager as well as our Operations manager in order to take actions. Regarding the public underground parking, we have arranged a reduced fee of 28,00 EUR/24 hours for our hotel guests. The regular rate is 32,00 EUR per day. The settlement is made on an exact hourly basis, as the parking ticket is scanned. I will forward your feedback to our contact person, but unfortunately, a further reduction is not possible. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Julia Dethlefs Director of Sales & Marketing

"Feel good hotel "

5
479rebekkab, Amsterdam, The Netherlands 13/07/2020

I stayed several times at The Madison and I never felt more welcome in a hotel. The staff is truly interested in you as a guest and you can feel the good vibe as soon as you enter the lobby. The rooms are super spacious and I love the big armchairs in which you can relax after a long day of travel. The location is very convenient and you can explore Hamburg perfectly when staying at The Madison. Unfortunately I am not traveling to Hamburg anymore at the moment but I hope to come back at some point.

, Inhaber at THE MADISON Hotel Hamburg, responded to this review
Dear "479rebekkab", Thank you so much for sharing your impressions of our MADISON Hotel in Hamburg here on Tripadvisor. It makes me very happy to read that you always enjoyed your stays with us and that you felt comfortable and relaxed. I really hope that you will travel to Hamburg again in the future and that we can welcome you at our MADISON - your home away from home. Warm regards & take care! Julia Dethlefs Director of Sales & Marketing

Queste recensioni rappresentano le opinioni personali dei viaggiatori e non di TripAdvisor LLC o dei suoi partner commerciali.