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Best Western Hotel Grove City Inn, Grove City

4.0/5  - basé sur 727 notations.
1924 Leesburg Grove City Road, 16127-3354, Grove City, United States - visualizzare mappa
Best Western Grove City Inn - Facciata dell'albergo Il Best Western Grove City Inn è situato nel centro di Grove City. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Questo accogliente hotel di Grove City offre prezzi imbattibili, personale cordiale e facile accesso ai Grove City Premium Outlets e al Grove City College. Con le tariffe più basse della zona, il Best Western Grove City Inn ti farà sentire come a casa e ti darà la possibilità di sfruttare al massimo il tuo soggiorno. Scopri i numerosi confort offerti in ciascuna delle nostre spaziose camere, tra cui televisore ad alta definizione con canali HBO®, macchina per il caffè da una tazza, poltrona, scrivania e molto altro. Gli ospiti possono iniziare la giornata nel modo migliore gustando una colazione all'americana gratuita e sfogliando il quotidiano USA Today®. Gli sportivi e gli appassionati delle attività all'aperto apprezzeranno la vicinanza dell'hotel a numerose zone in cui praticare attività ricreative. Ammira il magnifico panorama mentre peschi, cammini lungo i sentieri e ti diverti con la nautica da diporto ai laghi Conneaut e Cooper's, entrambi a meno di mezz'ora di distanza da questo hotel di Grove City. Inoltre, ci sono numerosi campi da golf, un campo pratica e un campo da minigolf a breve distanza in auto. I turisti in viaggio con la famiglia apprezzeranno una visita al parco con animali Living Treasures e al parco divertimenti Waldameer. Desideri dedicarti allo shopping o rilassarti? Grove City Premium Outlets e Shenango Valley Mall sono entrambi vicini a questo hotel di Grove City. Non vuoi andare lontano per un'ottima cena o un pranzo gustoso? A pochi passi dall'hotel ci sono ben quattro ristoranti. Sconti disponibili, per maggiori informazioni e per buoni sconto rivolgiti al nostro personale cordiale alla reception!Chi fa visita agli studenti o alle facoltà universitarie si troverà a pochi minuti dal Grove City College, dalla Slippery Rock University e dal Westminster College. I viaggiatori d'affari saranno vicini alle aziende della zona, tra cui il Grove City Hospital e la General Electric. La vicinanza dell'hotel a due importanti Interstate consente di spostarsi rapidamente. Rilassati nella scintillante piscina coperta o nella sauna (idromassaggio non disponibile). L'hotel dispone inoltre di un business center per chi desidera rimanere in contatto con i familiari o lavorare. L'HOTEL È A DUE PIANI MA NON DISPONE DI ASCENSORE.

Best Western

Hotel Grove City Inn

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina riscaldata
    Piscina riscaldata
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 728 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
227
Molto buono
280
Nella media
132
Scarso
45
Pessimo
44
CONSULTARE I PARERI SU
Affari Affari
46
Business Business
36
Da solo Da solo
22
Di coppia Di coppia
138
In coppia In coppia
206
In famiglia In famiglia
312
Viaggio con amici Viaggio con amici
109
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Overpriced for what you get..."

2
07/12/2018

The rooms are in desperate need of some upgraded. From rusting in the bathroom to be an old, uncomfortable mattress... This hotel is ridiculously overpriced for what you get. The room was freezing, there was only 1 sad excuse for a blanket, the mattress is terrible, and the pillows were the size of throw pillows. Poor comfort overall.One positive... They offer a decent breakfast.

Best Western G, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay, we apologize that it was not satisfactory. We are in the middle of a full hotel renovation, we hope that you will give us another chance to show you superior Best Western customer satisfaction.

"Great hotel and service"

5
25/11/2018

I have been staying at the same hotel in grove city ,pa on black friday weekend for the past 18 years- great rates and excellent service very friendly and professional Breakfast was great and very convenient right across the street from the outlet mall. Also staying at the is hotel you get a discount at the elephant castle restaurant across the street

"clean, friendly, comfortable"

5
05/11/2018

This little hotel has a precious hometown friendly flare. Very friendly and helpful staff. Clean and tidy. The kids love that I will get in this pool and swim with them because it is warm and comfortable at a constant 89 degrees. I also like the warm sauna. Quiet. Reliable internet. The best value for your dollar in Grove City.

"Clean but Nothing special"

3
27/10/2018

Our stay was ok. The walls are extremely thin and you can hear everything going on in the neighboring rooms. Also, if you're on the first floor you can hear every step being taken in the room above you. The beds are quite uncomfortable too. The complementary breakfast isn't anything special but it was nice to not have to worry about going else where. The staff members overall were friendly and helpful and the rooms were clean. We'd stay here again if we found a great deal but we'd look elsewhere first.

"Going downhill"

3
17/10/2018

We have stayed here about 10 times. We are sorry to say we won't be back. Hot tub was taken out. Pool needed upgrade. Heat didn't work right in the room.We had the thermostat on 90 and it was barely 70.Light was blown in shower. No exhaust fan in bathroom. Room was haphazardly put together each day. No class.Read the paper when you arrive and they want you to initial and sign. They want to sneak in $2 per night for some donation. Then they charged it again at checkout and I had to he credited. Managed by foreigners and clearly down downhill . Really sad. Had always enjoyed it in the past.

"Good value"

5
21/09/2018

Stayed here while shoppong at the outlet mall. Hotel is very close, clean, and quiet , staff very friendly and accomodating. Good breakfast in morning. Nice pool area. Great value for the money. We would definitely book again.

"Outlet Mall..Outlet Hotel??"

2
16/09/2018

Obviously the customers will keep on coming to this location for the shopping venue across the street, but not for the hotel quality. The whole place needs an overhaul. The toilet in our room actually rocked when you sat down on it. They provided 3 towels for two adults and there were no bedspreads! The milk in the breakfast nook was sour and the scrambled eggs cold. It would have been nice to have a piece of fruit with breakfast but it was all gone by the time we got there and we weren't late. Not everyone wants a breakfast of waffles, muffins and Danish. Coffee came from a machine not a fresh pot. The room price was twice of what we have paid at other Best Westerns. What you save at the outlet you will spend here.

"Okay stay"

4
28/08/2018

We have been to other Best westerns which were better but this place was okay the rooms were clean but quite dark-ish. The hotel was undergoing renovations which is a good sign we could see carpeting being replaced but our room on the ground floor felt somewhat dampish even though we had the AC going. I liked how they had separate toilet area from sink area.

"Good Hotel, Great Price"

5
23/08/2018

Had to book quickly and have an overnight stay at the Best Western, Grove City. Best decision I have made in ages. The hotel staff were fantastic, the rooms clean and well presented and the hotel even had an indoor heated pool. Lots of snack machines, order in food ability and heaps of good quality restaurants very close and handy. Price was excellent for a last minute check in. Expedia stuffed up the booking, but the hotel were quick to fix it and get me into a room for a great nights sleep. Excellent service and very well located hotel.

"Very Nice Stay"

4
25/07/2018

The room was very clean; the front desk staff and the cleaning staff were helpful and courteous; and the internet connection was great. I enjoyed the breakfast - there was a nice selection (waffle maker, eggs, coffee, juice, etc.). One special item of hospitality was the book shelf in the lobby, which has used books that one could take back to the room to read. I found that to be a very nice added touch. The pool seemed nice as well - I sat by it reading for a bit, but did not actually use it. I personally did not find the bed all that comfortable and I ended up not sleeping well. That could easily be a

jonnyrh, Owner at Best Western Grove City Inn, responded to this review
Thank you for your feedback. We will look in to your bed and see if it may be time to replace the mattress. We hope to see you back soon. Respectfully, Jonathan

"Great staff. Convenient location."

4
21/07/2018

Excellent staff. Friendly and helpful. Not for holiday, but convenient location for those traveling or shopping in the area. Good breakfast, not the continental stuff. Looks like they had a nice pool as well. Safe.

jonnyrh, Owner at Best Western Grove City Inn, responded to this review
Thank you for your feedback. We hope to see you back soon. Respectfully, Jonathan

"Great hotel"

5
19/07/2018

We usually stay here once a year to go shopping and relax. we love the local area and have always had good experiences at the hotel. Staff has always been extremely friendly and helpful. Breakfast is really good though sometimes crowded. Having said that we have always had everything we wanted and never went hungry. I love that you can get coffee all day long and each time we have been at the hotel I have been able to ask for fruit any time of the day as I am addicted lol I am going to be visiting again in October and know that I will have more amazing things to say .

jonnyrh, Owner at Best Western Grove City Inn, responded to this review
Thank you so much for your positive feedback. We are so glad we met your expectations. You look forward to seeing you back in October. Respectfully, Jonathan

"Over night"

4
13/07/2018

I arrived prior to checking and the front desk staff were able to get me an early check in with out any hassles. The room was clean and comfortable. The bedding was great, the complementary toiletries were great. The room didn't smell musty or of smoke. The price is fantastic for the quality of hotel. The breakfast was not as much selection as I would have liked. They had coffee, juices, milk etc. waffles, toast, bagels, oatmeal, eggs, biscuits, yogurt, cereal, I guess that does sound like a lot, I guess I am more of a bacon and eggs and sausage kinda breakfast person, so I was a tiny bit disappointed. The pool looked nice and the staff were very kind and helpful.

jonnyrh, Owner at Best Western Grove City Inn, responded to this review
Thank you for your feedback. We are glad we exceeded your expectations. We look forward to seeing you back soon. Respectfully, Jonathan

"Iris & Kathy's Shopping Adventure"

4
13/07/2018

Great hotel location! Located across the street from Grove City Outlet Mall. Hotel is located right near the exit from the highway. Close to shopping, restaurants and gas station. Can get discounts for some restaurants from the hotel. Hot and cold foods are served for breakfast. Lemonade available for no charge in the hotel lobby.

jonnyrh, Owner at Best Western Grove City Inn, responded to this review
Thank you for your feedback. We are glad we exceeded your expectations. We look forward to seeing you back soon. Respectfully, Jonathan

"The good and the bad"

3
25/06/2018

Pros: comfortable bed, convenient location, good breakfast, fresh fruit and drinks available 24hrs, toiletries included. Cons: bathroom dirty, toilet not secure to floor so was wiggly when sat on, pool older and liner getting grubby looking, carpets stained, pillows too fat & high left me with a sore neck

jonnyrh, Manager at Best Western Grove City Inn, responded to this review
Thank you so much for your feedback. We are currently working on an extensive renovation and all your concerns will be fixed. Of course our renovations are being done with minimal impact on our guests so it will take some more time.We look forward to seeing you back soon. Respectfully, Jonathan

"The Rating System Needs Work..."

3
18/06/2018

First, I now know that there are no hotels inside the city limits of Grove City. There are quite a few hotels close to the Outlet Mall, but several show up as Mercer hotels (not that Mercer is any closer). So, the rating system for Grove City hotels is wonky, in my opinion. I can't say that the Best Western is not better than the Comfort, Super 8, or Monroe, but I'm guessing that the TownePlace and HIX would give it a run for the money. I will agree that it probably deserves to be rated as "best value" - the Tripadvisor/Get A Room system worked well and the price was excellent. First, Manager Katie knows her stuff about the hotel and the area. She is very helpful and a fountain of info. Random thoughts from four of us who stayed there: Esthetically interesting if you like paintings hung 8" from the the ceiling, and the same painting on two walls. Carpet has an iron print on it. Room size is fine, but bathroom is miniature. You can see through the TP - never seen two plies so thin. Applaud the move toward more "green" paper products, but I don't support a mandatory $2.00 charge to guests to make the program work. Breaks are necessary, and perhaps this is a matter of not sufficient staffing, but front desk was regularly left unstaffed with a "serving a guest" sign while front desk person was on break. Breakfasts (especially waffles!) are good. Pool is nice. Hotel is very quiet.

jonnyrh, Manager at Best Western Grove City Inn, responded to this review
Thank you so much for your feedback. We are currently working on an extensive renovation and all your concerns will be fixed. Of course our renovations are being done with minimal impact on our guests so it will take some more time. Please know the 2.00 dollar charge program we are doing to help support the environment is not mandatory but guest can opt out of it. We look forward to seeing you back soon. Respectfully, Jonathan

"Disappointed with price"

3
15/06/2018

We stopped after traveling all day in the pouring rain. Should have kept going but we were tired and needed somewhere to rest. Was told when we checked in that there was internet available and a hot breakfast in the morning. All I can good say is that the beds were comfortable and room was quiet. Night we stayed, pool was under construction, ice machines out of order, no internet, and a very minimal breakfast with nothing hot and out of many items. Felt the room was over priced for what we received.

jonnyrh, Manager at Best Western Grove City Inn, responded to this review
Thank you so much for your feedback. We were having town wide issues with the internet so we had no control over the lack of that service. The pool is reopened after an extensive renovation . It is our standard to have no less then two hot items available for breakfast every day. We are sorry that must not have taken place on your stay. Respectfully, Jonathan

"Worst place in town"

1
29/05/2018

Already said all I'm going to say. you are making me say more than I want to. just like your hotel, you want me to subject myself to your horrible rooms, never again. Hope this is enough now Why do you want me to say more about your place. my husband went to use the breakfast you offer, however he said there wasn't even any sausage, nothing worth eating, it said breakfast not continental eating. It didn't say just biscuits and rolls for breakfast with some juice.

Best Western G, Guest Relations Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent review, we will be using your feedback for training purposes. I'm not sure what you mean by a basic breakfast as we offer a large variety every day. We alternate between sausage patties and sausage gravy as our meat options, so there is always a sausage product available. Our egg options include fried egg patties, scrambled eggs, or loaded omelets. We also have the make your own waffle bar as well as hot and cold cereals available. This is above standard options for breakfast selections at most hotels.

"Travel home from Florida"

4
28/05/2018

We stopped here on our way home. It was a good price and a clean maintained rooms. It was a good place to stop for a good night's rest. The area was nice and felt safe. Also if your in the shopping mind the Grove City Outlet mall (which is huge) is right next door. All in all it was a good place to stop and a good restaurant next door so no need to drive with good food and pleasant staff.

jonnyrh, Owner at Best Western Grove City Inn, responded to this review
Thank you for your feedback. We are glad you enjoyed your stay, Hope to see you back soon. Jonathan

"disapointedwith reception"

4
18/05/2018

upon arrival I asked for my free night (I knew I had plenty of points )reception lady said I should have book in advance ONLINE ,,we had no lap top and no cell phone to do this ,,and iv never done it this way before and I had a free walk in night in Morgan town with no problem,and a smile to go with it ,,,also no pool ,,it was being cleaned BUT ALSO no computer working (only one computer available,,reception lady told me (after 4 tries to get in ) and she had tried to get in ,,that she didn't know the password for that computer and her office computer she said she had never been told it ,,I thought that a bit weird ,,SO NO FREE NIGHT <

jonnyrh, Owner at Best Western Grove City Inn, responded to this review
Thank you for your feedback. We are very glad to report our pool is back up and running after an extensive renovation. We are so sorry we failed to meet your expectations. We have reviewed all your comments and are tackling any and all issues you brought to a our attention. We continue to work hard to exceed all our guest expectations every day. Respectfully, Jonathan

"Good Value"

4
11/05/2018

We stopped here when outlet shopping on our way home. The hotel is clean and comfortable and the rooms large and accommodating. The pool was closed for repairs which was disappointing. Not their fault so that's how it was. However the internet problems were another thing. We had constant issues trying to log in and this went on for both days we stayed there. Other than that great place to stay.

"Good place for stay while Outlet Mall Shopping"

4
25/04/2018

Stayed here 2 nights mid April 2018. We were shopping mostly at the Outlet Mall. Stayed in hotel before and usually stay at BW during our travels. This is an older BW, but will be going through total renovations later this Spring. Why we stay there: very close to outlet mall, lower price that out area hotels, decent breakfast, great staff, clean with good sized rooms.

jonnyrh, Manager at Best Western Grove City Inn, responded to this review
Thank you so much for your feedback. We are gald you enjoyed your stay. We hope to see you back soon. Respectfully, Jonathan

"Call before you book to see if the pool is closed"

3
22/04/2018

There was no mention on the booking site that the pool was closed. So if your expecting to use the pool call ahead. The hotel is in need of an update. The rooms are clean and the hotel is in a great location for the outlet mall, colleges in the areas and major highways.

jonnyrh, Manager at Best Western Grove City Inn, responded to this review
Thank you for your feedback. We apologies about our pool, but it is part of our overall property renovations. We do have the pool being closed posted on our website and most booking engines. We will be opening up the pool very soon. I hope you come back to give us another chance. Respectfully, Jonathan

"Surprisingly great value!"

5
21/04/2018

My wife and I went for a mini vacation and stayed at this hotel overnight while shopping at the nearby outlet mall. While not the cheapest hotel it was amazingly quiet and well maintained. I would definitely recommend it!

jonnyrh, Manager at Best Western Grove City Inn, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay. The team works very hard in providing superior customer service to every guest every day. We hope to see you back soon. Respectfully Jonathan

"We enjoyed the Jacuzzi suite very much"

4
17/04/2018

We stayed one night here, couldn't beat the price $120 for a jacuzzi suite. King size bed was very comfortable, bathroom was a little small but the Jacuzzi tub was awesome. Pool was being renovated, but we didn't plan on using it anyways. Staff was excellent they let us check in early and have a late check out. Definitely would recommend. And we hope to return when we are back in the area.

jonnyrh, Manager at Best Western Grove City Inn, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay. Glad you enjoyed the upgraded accommodations. The team works very hard in providing superior customer service to every guest every day. We hope to see you back soon. Respectfully Jonathan

"Great stay!"

5
13/04/2018

The woman who checked us in was very friendly and helpful. We asked about a place to eat dinner and she offered suggestions, then gave us a coupon for the place we decided on. We also needed to do laundry and found the area very clean. Our room was also very clean and comfortable. The breakfast area was also very clean. Although the scrambled eggs and sausage were gone, a lady brought more out quickly. There were the usual breakfast items, plus a nice coffee machine which dispensed specialty coffees which was a nice treat! The coffee was available 24/7.

jonnyrh, Manager at Best Western Grove City Inn, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay. We are happy the breakfast exceeded your expectations. The team works very hard in providing superior customer service to every guest every day. We hope to see you back soon. Respectfully Jonathan

"Average hotel with friendly staff"

3
09/04/2018

Clean accommodations and friendly staff. Pool was not open, refrigerator in room did not work and the fan on the heater was not working either. When inquiring about the refrigerator we were told that maintenance would look at it on Monday.

"DON'T PRESS “BOOK IT NOW”"

1
04/04/2018

Not only is this hotel old, it's dirty and filthy. We upgraded to a king jacuzzi room and when we arrived, it was then that we were told there are no elevators and king rooms are on the second floor. We decided to accept a handicap king room on the first floor, but when we entered it was a queen room. We paid more for what? We went back to the lobby and noticed the poor condition of this hotel. Pool wasn't in service, the coffee was a powered machine, and we decided we don't want to stay. The girl at the front desk didn't know how to give refunds or to cancel rooms. We called BW and were on hold for over 45 min. Worst customer service!

"Pool not working"

3
29/03/2018

The hotel is ok for the money. Rooms are a little outdated. Breakfast is satisfactory..we like vest western but was unhappy about the pool being closed. It should have been mentioned to us. We wouldn't have stayed. Would have found another place to stay.

"Great convenience"

4
28/03/2018

This is an older hotel but very convenient to outlet mall and as a stop off point on long drive from Florida.The beds were very comfortable and breakfast had a good variety to suit 5 to 67 year old tastes..Pool is currently being renovated. Somewhat quirky bathroom design with sink located in main sleeping area. .

"Grove City"

5
25/03/2018

The hotel is located next to excellent restaurants and an outlet shopping center. This allowed multiple opportunities for evening activities and food fare. Excellent location for all ages. Located less then a few hundred feet from major highway.

"Good location"

4
24/03/2018

Decent hotel across the street from outlet mall. Rooms good. Internet and breakfast Ok. Need a little more attention to customer service and professional appearance for some of the front desk staff. Fairly high price for a Best Western, probably based on location

"march break get away"

4
15/03/2018

The hotel was comfortable but just a little dated. Right across the street from the Outlet Mall so super convenient! Pool was closed and under construction :). Surprisingly good breakfast! Lots to chose from.

Katie H, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay. We hope you choose Best Western on future visits to Grove City!

"Nice place"

4
07/03/2018

Just a stop for the night on a recent trip. The motel is good and the people were nice. Close to shopping if that is what you are into. Plenty of places to eat nearby and a lot of gas stations to get you back on the road in the morning.

"Great place to stay"

4
03/03/2018

Very clean, 2 story updated in 2016. Close to outlet mall. Great breakfast, new indoor pool. Have stayed here four times on our yearly excursions to this beautiful mall. Our room overlooked our car, parking close to our room. Friendly staff.

Katie H, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay. We hope to see you again during your next trip to Grove City!

"Great place to stop for Canadians"

4
27/02/2018

We decided to take our time heading south from Ontario so we stopped early at this quaint Grove City hotel which we were quite pleased to stay at. In fact, we met a lady from Ontario who was staying there a second night because of the snowy roads. The price was right, the staff friendly, and it's quite close to the Grove City Premium Outlet Stores if so inclined. Our room was spacious with HD TV with HBO®, a single serve coffee maker, an easy chair, a desk and more. The complimentary breakfast and USA Today® was appreciated. It included meat, eggs, make your own Belgium waffles with toppings, build your own sandwich station, Danish, muffins, English muffins, bagels, hot and cold cereal. There's an indoor pool (being renovated) and sauna, and a business center. The king bed was comfy, the room clean and inviting. We would gladly stay here again.

Katie H, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for review your recent stay! We hope to see you again on future trips through Grove City!

"Great looking hotel fell below expectations"

3
28/01/2018

A very nice looking hotel. We found bugs in the bed of one of our six reserved rooms. The staff moved the folks in the effected room and then charged us for a seventh room! The check-out was slow. So slow that I had to have a member of our party go back to get the receipt later that day. And we were the only ones checking out at the time! The pool area, breakfast area, business center and lobby were all very nice looking.

"Stay at Best Western"

4
28/12/2017

Satisfactory...staff was very helpful and friendly... Breakfast was fresh daily morning... rooms were clean and internet was fast.Location is also very near to the Outlet Mall Grove City ...Will recommend this place to everyone...

"Clean, quiet hotel"

4
18/12/2017

I reserved on line using Rewards Points and checked in after midnight after a long drive. The desk clerk was helpful and very courteous. I had two rooms reserved, and both were ready and just as advertised. Even though the rooms were near the stairs to the second floor, it was quiet with no disturbances. The only slightly annoying thing was that the door handle to one room did not always function properly to open the door, so you sometimes had to swipe the key multiple times before the handle would engage. Not even enough of a problem to report until check out.

"Excellent Place To Stay"

5
09/12/2017

excellent place to stay very friendly staff very clean rooms and the breakfast is amazing. will totally stay here again. and from what i hear they will also be getting some updating in the coming months.

"New soup and dessert dinner, a delicious addition"

5
08/12/2017

Have stayed at this motel for years, as I have business meetings in the area. Always receive excellent service. Quality and value for the price is great; and, addition of soup and dessert for 4-6 pm dinner is a welcome and delicious surprise. GM Debbie Scott and her staff are professional and always welcoming. Best value in Grove City!

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
So Grove City "Family". The new addition of soup and dessert is going over well. Look forward to welcoming you on your next return visit

"Average hotel, would recommend"

4
03/12/2017

One night stay, last minute reservation. Got a good price that we found on line and was honored when we walked in to inquire. Fast efficient check in. Lots of free parking. Ground floor room, no issues with noise inside or outside the hotel. Clean room, comfortable bed. Non smoking, no pets. There was a pool but we didn't use it. Breakfast included with the room, good selection and accommodating of dietary restrictions. Free wifi. Mini fridge and microwave in the room. Good location, close to the interstate, restaurants and shopping. House keeping starting knocking on the door at 9:30am, check out time was 11am. Not sure if they were keen, or if they don't get a list of rooms that are check outs but we turned them away twice between 9:30 and 11am. Only other issue was the bathroom - VERY tiny. In fact, if you were a large person you would have to straddle the toilet or stand in the tub to get the door closed behind you. The sink is outside of the bathroom, it's just the toilet and tub/shower in the bathroom and there is NO room to move. I can't imagine trying to get dressed in the bathroom without bumping your elbows on the walls. Not a deal breaker, but again, if you're a larger person this would be a issue unfortunately.

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
Thank you for your comments on your recent stay. We hope you will stop to see us again in the future.

"no elevator or hot tub"

3
28/11/2017

Great location, walk back from shopping, looking forward to a hot tub for tired feet and legs, no hot tub, it used to have one when we stayed before? No elevator , so ask for the first floor, to hard to haul all the shopping up the stairs. staff ok, but when we informed them about our toilet after just arriving for about 15 minutes, we called down and they told us to come and get the plunger? They could have said they had no one to help at that moment, and if you would like to come and get the plunger and we can send someone later? Nope just come and get the plunger. Not a great start to our weekend, we didn't know what to expect, lol but breakfast and the housekeeping staff were friendly and courteous. And we always visit the American Post (is like our legion) now they are the kindest and friendly people, make us Canadian Ontario girls feel like home. If you are a member of either, be sure to stop in and say hello. sign in and say someone sent you .

Debbie52550, Manager at Best Western Grove City Inn, responded to this review
Our hotel was grandfathered in as to not requiring an elevator since we are only 2 stories. The hot tub was removed several months ago, noting on our website for several months prior, I do apologize for the inconvenience.

"Excellent shopping location"

4
26/11/2017

Excellent location for shopping at Grove City Outlet. An hour away from Pittsburgh, as well as other shopping malls. Hotel staff is very friendly and rooms are very clean and relatively modern. Lots of free parking.

"Willie"

3
26/11/2017

The hotel exterior was nice. The interior was clean and the front desk staff were pleasant and nice. I don't recommend the breakfast. The person who worked in the dining area was rude. The food was not good.

"People without Reservation"

4
24/11/2017

Please don't come here without reservation as you will be paying a lot. Most of the parking lot was empty and the receptionist told me that there was only one double bed available. I did not leave as it was dark and raining hard.

Katie H, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay. The prices are set by the general competition in the area, we do not have a lot of control over them. Our main parking is in the back, so occasionally the front lot will be empty even when we are sold out, or if we have a bus group in house.

"great place to stay while shopping at Outlett"

4
23/11/2017

Comfortable, good staff, polite, good beds, clean. OK location, plentiful parking, good hot breakfast. Were givenan out of the way room as there was a lot of guests which was appreciated as being quiet. GREAT inside pool. 2 floors so no waiting at the elevators. We recommend

"Great place to stay while shopping the Outlet Mall"

3
16/11/2017

Good spot. Clean, nice pool, quiet. OK breakfast selection for people in a hurry. Staff were friendly and helpful. Close to restaurants (but you pretty much have to drive as it is right on the highway. Only drawback was the pillows which were TERRIBLE.

"The Staff Are Top Notch"

4
13/11/2017

The staff at the hotel were outstanding and very accommodating. I really appreciated the ways that they went out of there way to meet several requests that I made. They were always pleasant and extremely helpful!! The indoor pool and sauna are also very nice features. The only negative for my stay, was my upstairs neighbors who were very loud when they returned to their room between 1 am and 2 am, every morning. The facility could benefit from additional sound dampening.

"Great place to rest while shopping"

5
10/11/2017

We had a great stay at this hotel. My grandkids loved the pool and the breakfast was super. The staff were polite and courteous and the room was clean and efficient. We were just across the street from the Mall and there were various restaurants to go to for dinner. We were given discounts at some of the restaurants because we were staying at this hotel

"No whirlpool"

2
06/11/2017

They no longer have a whirlpool as advertised, which is why I stay at this hotel every year. After shopping at the Outlet Mall all day, I really enjoyed the whirlpool. Next year, I will go someplace different.

Katie H, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay. We apologize that you were unhappy about the hot tub removal; it has been posted on our website, as well as all 3rd party booking sites for 6 months now. We hope you will consider staying with us again in the future.

"Excellent Location"

4
31/10/2017

This hotel is right across from the Outlets so a wonderful location. The hotel needs a bigger breakfast area but there are lots of restaurants close. There are several good restaurants and lots of shopping. Love this area. No tax on clothes which is a real plus.

"Convenient. Friendly staff."

4
30/10/2017

Very convenient location. Hotel was very clean. The lobby was small but welcoming. There is an indoor pool that is visible as soon as you walk in the lobby - looked very nice, but I did not take advantage of that amenity. The staff was extremely friendly - even helped us make dinner plans. The room was clean, although the mattress was not the comfiest that I've slept on in a hotel. Wi-fi worked well. No complaints. Breakfast had variety of hot and cold foods.

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent stay and we hope that you will continue to visit us when you are in the area

"Nice property, repeat guest"

4
30/10/2017

Consistently nice property, conveniently located, clean and comfortable room, good breakfast. Rear access door needs work as it did not work consistently with our key card. Usually stay here or at Penn Ohio BW when we visit our student at Westminster College.

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
Thank you for making us your "home away from home" when visiting at Westminister. We hope to continue to give you excellent service.

"Good experience."

5
27/10/2017

We were traveling with my daughter and 3 year old and 4 month old twins. The check in staff were wonderful to us after our long day in the car. The room was comfortable and so were the beds. The breakfast in the morning was great, as usual at BW.

"Nice affordable hotel"

4
26/10/2017

Very pleased with my one night stay. Check in was quick and the receptionist was friendly. Explained all of the amenities such as free breakfast and wifi. Had a second floor room near the stairs. No noise issues. Room was a good size and clean, king bed was comfortable. Bathroom also clean and satisfactory. Room did appear dated, but for $100 it's expected. Didn't spend much time at breakfast but they had a decent selection. Seating area is tight but no big deal. Checkout quick and friendly service again! Would definitely stay again!

"I wouldn't stay here again"

3
25/10/2017

This hotel is overpriced for the services offered. The housekeeping staff had not properly completed their job - all requisites in the room were not there. The TV channels offered were minimal and nowhere near complete

"Nice hotel"

4
23/10/2017

Rooms were nice and clean. Breakfest area way to small . Food was good if you could find a place to sit and eat it. We have been going to this hotel for the past 5 years to shop at the outlets. will return next year.

"Tired hotel"

3
22/10/2017

I stayed here for one night while visiting family. I will probably never stay at a Best Western while in the United States again. The service at the front desk was friendly and quick. The pool was closed for renovation. There was all sorts of dust and debris in the stairwell. The rooms tired appearing and quite depressing. If you look at the close details (behind the lid of the toilet or the air conditioning vents) they defiantly don't clean there. Next time, I will spend the extra money and stay at the much nicer and newer Towneplace Suites by Marriott across the street.

"Quality &Comfort"

4
19/10/2017

Have stayed at this Best Western several times on our shopping excursions and it is our go to motel when on the road to further destinations. The rooms are superb, nice pool and hot tub. Breakfast is satisfactory and staff are always pleasant. You can find cheaper in the area but if you are looking for a very clean, comfortable motel this would be it.

"Great Service"

4
09/10/2017

We stayed 1 night at the Best Western. The service was great and I would highly recommend this hotel because of the staff! The hotel is ideally located to the Grove City outlet mall as well as the highway.

Debbie S, Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent stay and we hope to see you again in the future

"Know What You are In For"

1
09/10/2017

The hotel hall and rooms smelled heavily of smoke, especially the rooms closer to the pool end of the building for some reason. Although the price is good, the rooms are clearly dirty and outdated. The mattress was stained and clearly older than I am. In a pinch, it is a place to stay for a cheap price. The pool area and lobby are nice, but the rooms are horrible. I've stayed in worse places, but only for $30+ less a night. This goes on the list of hotels I won't stay at again unless there is no other option.

Debbie S, Manager at Best Western Grove City Inn, responded to this review
I apologize for the smoke smell. Even though we have signs posted about the designated smoking area, guests still smoke outside the entrance doors of the hotel. This definitely brings the smoke smell into the hotel.

"Great Place to Stay and Across the Road to Shopping"

5
06/10/2017

As always, this is a GREAT place to stay. Very clean, friendly staff, great breakfast included and coffee/tea and snacks all day. Right across the road from Grove City Outlet Mall and many restaurants around for dinner.

Katie H, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay, we hope to see you again on future trips to Grove City!

"Nice hotel"

3
05/10/2017

If you are looking for a nice decent hotel for a few days, this place is good. It is clean and well kept, the staff is friendly and the continental breakfast is decent. Pool and sauna are nice but the hot tub is broken. Very close to the prime outlet mall and restaurants.

Katie H, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay with us.

"Great value"

4
24/09/2017

This easy-access Best Western with its clean comfortable rooms, friendly staff, fresh coffee, and free wi-fi make it the perfect short stay for travellers and shoppers. A quick simple breakfast is included or for those with a heartier appetite there are great restaurants close by. Not fancy, but clean and serviceable and the price was great! We wouldn't hesitate to stay here again.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay, we look forward to seeing you again on future stays!

"Decent Hotel"

3
22/09/2017

This was a quick overnight stop on the long drive home. It was clean, comfortable and reasonably priced. No real complaints and met our needs. We did not use the pool or hot tub but it did look inviting and the location of the hotel itself to the outlet mall was great if that's what you want. We didn't.

"Weary traveler throw me a bone "

2
20/09/2017

Granted this was a cost efficient option and was only there for 14 hours so with that said I gave grace. Was given a handicap accessible room which was not a good fit. Ok move on. The security door near my room had tape on it and deactivated by the staff. Ok move on and lock my door. The breakfast was ok coffee terrible. But the thing that pushed me over the edge was I asked for one hour extension for check out. We were visiting a neighboring college and my son needed to take a quick shower after meeting with administration. We needed one hour. Denied. While I understand policy I also believe in customer service. Due to the managers poor choice not only will we not stay at Best Western Grove City PA but I actually took the time to write a review. Not a happy weary traveler.

"Great BW."

5
18/09/2017

Great hotel, clean and comfortable. Friendly helpful staff. Enjoyed my stay. Will definitely stay here again. Location was perfect...near Slippery Rock University and the Premium outlets and great restaurants nearby.

"Good basic hotel"

4
18/09/2017

great service, close to outlet mall, décor a little dated. mini fridge was ticking all night long....had to unplug it. Service and staff were fantastic! Breakfast was good.....always enjoy the fresh waffles!

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay!

"Hire more staff"

2
13/09/2017

not enough staff, had to clean/change garbage and beds ourselves, had to own towels ourselves broken hot tub, pool dirty, but breakfast was good. Excellent location right off highway and close to restaurants and shopping outlets.

"P.S.S.A.testing"

5
07/09/2017

We go ever year for my daughter's testing. They are awesome there. Very courtesy very helpful. Never rude. When we had a problem that got on it right away. As long as my daughter has testing in G.C. We willI stay here.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay. We hope to see you and your daughter again in the near future!

"Trip to Canada"

3
06/09/2017

The room was OK and I would stay there again. Bring you own pillows theirs are terrible. Breakfast could be better. There is a indoor swimming pool. There were people using it but we did not. The night check manager was very helpful.

"Great place near good restaurants and shopping"

5
02/09/2017

We like to break our trips to NY here to rest and enjoy the local attractions like the Wendell August factory, the outlet mall and Noni's Italian restaurant. There is also a good Eat'N Park restaurant as well as the Elephant and Castle.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay. We look forward to seeing you on your next trip through Grove City!

"Noise level not good"

3
30/08/2017

The hotel itself was well presented and breakfast was acceptable and of usual quality for this type of hotel. The main problem we had was the noise level from an adult walking around in the room above ours. It sounded like a herd of elephants

"Average Accomodations"

3
29/08/2017

We stayed here overnight on our way across the country. I called ahead and asked some questions about the place and was told it was very nice and had been partially remodeled. In reality this was about a 2+ star hotel by American standards. Small somewhat cramped room with even smaller cramped bathroom. Adequate is how I would describe the room, but not modern. Bed was fairly comfortable. Pool area was nice. We were beat when we arrived and I forgot to ask what the rates were. When we checked out we were charged $140. Apparently that's the going rate in this "college town" (we were advised), but that's ridiculous for this particular room. I questioned it and we were given a slight break but truthfully we wouldn't stay here again.

"Nice hotel"

4
25/08/2017

Nice hot breakfast, food was good, would've been nice to have more variety of muffins than just lemon poppyseed, but otherwise good. Bed pillows are encased, which is VERY good for someone like me that has bad allergies. A few items were not clean as they should've been but overall cleanliness was good. Hot shower in AM was wonderful, plenty of hot water even though hotel was very full, possibly sold out.

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
We are glad your stay was a good one and appreciate you being one of the "Family"

"Treat @Grove city for sister in law-son ,on visit from philippines"

4
20/08/2017

I was surprised how updated/newly decorated the hotel/and with full breakfast i.e. with protein-omelettes/eggs/patty sausages available/the lady-worker responsible for replenishing the food items is always there/and food items were always available-with a smile/even I can see always busy,always checking.

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
So glad that this was a special trip for you to Grove City. And of course the Outlets across the street are a big draw for everyone to shop. We hope you will visit with us again

"Nice hotel"

5
18/08/2017

Hotel is well located off the highway Real friendly and helpful staff Front desk gave food recommendation for dinner Rooms was super clean and bed very comfortable . Breakfast was good as well Internet worked well

"Rip off"

1
17/08/2017

I stayed for 2 night with my Mom and children to do some shopping I booked this trip through booking.com - charged us for 3 days claiming we authorized 3 night which is incorrect - bitter taste in my mouth- will never stay at a Best Western again. Feel like they ripped me off . Don't stay here

"Good standard hotel"

5
13/08/2017

We have stayed at this hotel a few times and have been satisfied with what we got in the way of service and room quality. The rooms were very clean and the beds were as expected for a standard Best Western hotel. As we were just here to shop at the outlets, it suited our purpose. We would stay here again.

Debbie S, Manager at Best Western Grove City Inn, responded to this review
So glad to have a "family" member back to see us. Hope the shopping was great for you. See you again in the future

"Another fine stay"

5
11/08/2017

As in previous years when in the area, I've stayed at this Best Western with positive results. The room was large, bed comfortable, wide assortment for breakfast, amenities plentiful - of which I wasn't able to enjoy the pool only due to constrictions on my available time. Maybe next year. There was even hot coffee ready so that I could fill my travel mug after checking out. There was only a couple really nit-picking items that I was able to talk with the desk clerk about - namely one outlet wasn't working which didn't really make much of an impact since one of a multitude of lights was plugged into it and I never needed that specific light.

Debbie S, Manager at Best Western Grove City Inn, responded to this review
So glad you are part of our hotel family. We always like to see our repeat guests.

"Nice Hotel - Will stay again"

4
10/08/2017

This hotel is very convenient when traveling on I-79. The hotel makes a great stopping point about an hour north of Pittsburgh with easy access to the highway. The hotel itself was clean and quiet with comfortable beds and a decent shower. The location was good, with the outlet malls across the street to allow stretching of tired legs after a day of traveling. Although the hotel doesn't have an attached restaurant, there are many in the area - including a King's in the same parking lot.

Debbie S, Manager at Best Western Grove City Inn, responded to this review
We are very happy that your stay was an enjoyable one. We feel we are a perfect destination between Erie and Pittsburgh and with great hopping. Hope to see you in the future

"Excellent customer service"

5
08/08/2017

The staff was wonderful and accommodating. Great room it was clean and comfortable. The pool was very clean and stocked with plenty of towels. Breakfast was yummy! Presentation was nice with plenty of options. Definitely a great stay!

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay. We hope you will stay with us again in the future!

"Okay Value"

3
08/08/2017

This wasn't the greatest hotel in Grove City, PA to stay, but it was one of the cheaper ones. The rooms could use some updating, especially the bedding which was pretty thin. The breakfast wasn't bad, there was a decent waffle makers and coffee and some other grab and go pastries. The check-in process was great and the front desk staff was friendly, but the complete opposite was true during check-out where the staff was rude, so I guess it just depends on who is working. Overall, if you are looking for a close stay to the outlets and don't plan on spending much time in your room, or much money on a hotel, I would recommend.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay.

"A pit stop for Grove City shopping"

3
06/08/2017

On my way back from New York, decided to shop in Grove City. Front desk was very polite, the room was for handicap people, which I must say worked out well. Especially the large shower..lol...lol Average stay, breakfast very minimal, price great!

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay.

"Poor accommodations"

2
06/08/2017

I was displeased with how my reservation was handled. While making the reservation over the phone I was told I would have a first floor room with 2 beds and a roll away cot. Upon checking in, they had me in a second floor room, with no elevator. My 87 year old grandma can barely walk. Finally they "magically found" a first floor room after they told me they were fully booked. However, they haven't had roll away cots in 7 years, when they initially told me on the phone that one would not be a problem.

, Front Office Manager at Best Western Grove City Inn, responded to this review
I apologize that your were not satisfied with your recent stay. Whomever informed you that there were rollaway beds at our location was mistaken, as you were told that we have not had them in over 7 years. We hope you will give Best Western another opportunity to show you superior excellence.

"Dirty"

1
30/07/2017

Dirty and nasty room. Wads of hair behind the bathroom door. Bathroom was very small. Breakfast was dry and stale. Front staff not visible. Every time we walked to the front, they were sitting in the office.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing, we apologize that you were not satisfied with this stay.

"OK, some small problems"

3
29/07/2017

A classic case of you pay for what you get. Low price = small towels, no shampoo, clean but not spotless room, moderate speed internet, etc. None of this would stop me from using this hotel again, but this hotel would not be my first choice in the price range.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for the review of your recent stay.

"Wonderful"

5
26/07/2017

We thoroughly enjoyed our stay. Staff went out of their way to make sure everything so running smoothly. Lots of nice restaurants around, easy access to Interstate and close to Outlet Mall. Rooms were very clean and comfortable. Breakfast was above norm.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for your review of your recent stay. We hope you will stay with us again in the future!

"Tired Hotel"

2
25/07/2017

This hotel looks and feels very tired. You kind of get the feeling that the hotel is just trying to hang on. The hotel is clean and the carpets aren't all stained or anything, but the décor and furniture is very old, quite a few of the outlets in the room didn't work at all and the hot tub in the pool area looks like its permanently closed down. Our room was a comfortable size. The bathroom is tiny, impossible to fit more than 1 person in at a time. The in-room hot tub was great however the grout around the tiles was moldy and many of the tiles were loose or broken. The mattress on the bed was so uncomfortable (hard as a rock) that we barely slept . Pillows are odd square shaped pillows...also not particularly comfortable. Positive notes: Staff was friendly. Hotel is directly across from outlet mall The free breakfast was good Air conditioner worked great I read many of the reviews before booking and one thing I found misleading was when people commented that they were given a room facing the pool. I assumed there were a lot of these...I say at max 2 rooms face the pool, the majority do not. Also, this hotel comes up on TripAdvisor as #1 hotel in Grove City...I can not imagine how this could possibly be true. People should also note that there is no elevator, so if you are on the second floor be prepared to lug you luggage up the stairs.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent review. I apologize that you were not 100% satisfied with your stay, we will be using your review to better improve future stays.

"shopping trip"

4
25/07/2017

A pleasant, clean and friendly hotel close to outlet shoppinjg. Breakfast was adequate and the pool good and never very busy even on hot days. Rooms were basic but clean and bright. Bathrooms were very small but functional.

Debbie S, Manager at Best Western Grove City Inn, responded to this review
We look forward to seeing you again on another trip. Thank you

"Grove City"

5
22/07/2017

Great place. Great staff. Close to a lot of good things.close by. We always make this a place to stop for the day on our way to New York. There is an English Pub across the street with great English food.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent review, we hope to see you on your next trip!

"Fun trip to Outlets and Best Western"

5
22/07/2017

I had planned a shopping trip with my daughters and granddaughter to the outlets and overnight stay. The Best Western was a good choice for our stay because of the value, location, and amenities. We were close to shopping and restaurants. The Best Western was clean and comfortable. I was greeted by a friendly staff and check-in was a breeze. I would not hesitate to book there again.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for reviewing your recent stay, we hope you will stay with us again on your next shopping trip!

"Bloody Sheets & Bugs at Best Western Grove City Inn"

1
17/07/2017

Checked-in, was given room 205, dropped our things in the room and proceeded to check out the outlets across the street, came back into the room which had double beds, my cousin noticed stains on her bed when she moved the sheet back and upon further inspection realized it was blood stains. We called down to the front desk and they moved us to another room (according to them an "upgrade", we didn't ask for an upgrade, room 201), I requested a refund but was told only the day manager could authorize the refund. Later that night killed a black bug crawling along the lamp in room 201. Didn't sleep a wink that night because all I could think about was the unsanitary conditions of the place. Next morning front desk manager, Katie Hassel, proceeded to explain to us because we booked thru booking.com she couldn't refund our money (different pay system) and we would have to contact booking.com and the best she could do was give us a $50 gift card. We explained we didn't want the gift card just our money back and was told we would have to contact booking.com to have our money returned. Upon my return have dealt with booking.com who tells me because we received an "upgrade" and took the gift card that the hotel will not do a refund and only the hotel can return my money. I contacted Best Western head office and was told only the hotel I stayed at can return my money so despite the fact that I asked for my money back I was given false information and sent on run-around. This hotel had bloody sheets - not only is this unclean, it is unhealthy- who knows what we were exposed too. The experience was so horrible we did not continue with any shopping at the outlets and proceeded to return home to Canada the next morning. Thank you Best Western for ruining our weekend and now giving me the run-around.

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
I do hope that we finally have the inconvenience resolved for you. Thank you for letting me take care of this. I hope we can still have you visit on another trip to shop. Thank you for your patience while I sort this out

"Good Place to stay in Grove City (for the price)"

3
17/07/2017

I hate that TA doesn't allow half point rankings. I can't give this a 4, but I do feel like 3 is maybe a bit low. Solid 3.5 hotel! A friend and I like to visit Grove City every few years to do some shopping. We've stayed at other hotels before and decided to give this Best Western a try based on the reviews and a less than pleasant experience at the hotel we'd stayed at before (wasn't keen to go back). I am having a harder time being really subjective because we stayed at a REALLY nice boutique hotel in Pittsburgh the night before staying here, but, kind of like comparing apples and oranges so here goes! First off the location is awesome. Right off the highway, lots of parking and very easy to find. If you are there to shop, you really can't get much closer to the mall. Also steps away from several restaurants/bars. We arrived about 5pm on a Saturday. Check in was quick and the attendant was friendly. We moved our car to the door she suggested and our room was very quick to get in/out of. We were on the second floor (which we preferred). The room was fine. Maybe not the cleanest room ever - the microwave really needed a good scrub, there was hair on some of the bedding (through the sheets seemed clean) and a few patches of the carpet seemed a bit...sketchy. The bathroom (the closed in part with the toilet and bathtub) was VERY small. I was thankful we are both smaller people! There was a nice TV with lots of channels and a fridge. The pillows were really tiny but at least there were a lot of them! The AC was sort of hit/miss...the room would alternate between really cold and stuffy no matter what temperature you set it to. Relatively quiet...especially considering there was a lot of teenaged baseball players at the hotel when we were. The breakfast was actually pretty good. I mean standard choices but they kept it well replenished and it's always nice to have breakfast included! They should look at improving the lighting in that area though, it was very dark which made it feel sort of blah. Grove City, considering it is really not a lot more than a mall, is a shockingly expensive place to stay in the summer. Some of the other hotels in the area cost a LOT more money and while I'm sure they are probably a bit more high end in finishes it really doesn't seem worth it to me given how much time we spend in the room. If there to shop, might as well save some money to spend at the outlets! Overall I did like this Best Western. Given it's price compared to other hotels in Grove City it offered a better value. Next time we are back in the area, I will definitely consider staying again!

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
thank you for your review. I am glad you had a good variety to choose from in the breakfast, did you try the build your own waffle? Maybe next time. We hope to see you again

"Quite, but very dusty"

3
04/07/2017

The location is great, with the outlets right across the street and an awesome brewery close. Beds were comfy, ac didn't regulate itself very well. Either too cold or too stuffy. Dust was every where, even on the lid on the ice bin! They were totally booked the night that we stayed...no noise! Was very quiet!!

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
We want to thank you for your recent stay. I do apologize that your stay was not totally up to par. We do strive to make each guest feel like they are family. I do hope you will revisit us again and that you will have a superior stay.

"Perfect for traveling family"

5
02/07/2017

Booked a room for my daughter and 2 grandkids. Check in was easy for them, breakfast and Wi-Fi included. There were no problems at all. I have found Best Western to always be accommodating whether I was booking for myself or someone else in the family. Everything was perfect!

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent stay. we try to make our guests feel like family and strive to have them enjoy their stay. We hope you will come back again, hope you tried the build your own waffles. They are great

"Great place to stay"

5
27/06/2017

I highly recommend this hotel, it was very nice and well kept and in a great location. The breakfast was very good and the service was great. They had an indoor pool. I felt very safe and secure in the hotel. I am planning on going back, that's how much I liked staying there. They are across the street from the outlets and several restaurants..

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for your kind review. We hope to see you again in the future!

"Very nice"

5
25/06/2017

Our stay here was excellent. The salt water pool is small but it wasn't busy when we were there. Our room was very nice. Had been upgraded but couldn't accept it since there are no upgraded rooms on the main floor and no elevator for the second floor for anyone with mobility issues. Our room was very nice. Air conditioner worked wonderfully. Bed was very comfortable and a nice bathroom. Breakfast was a little crowded but everyone managed. The check in staff and check out staff were super friendly and helpful. Lots of restaurants in the area to choose from.

Debbie52550, Manager at Best Western Grove City Inn, responded to this review
Thank you so much for your nice review. We are so happy you enjoyed your stay and hope that you will come back to see us again. We always enjoy seeing our guests when they return to become one of the family

"Great place to stay! Clean, comfortable rooms and friendly, helpful staff. Good breakfast!"

5
10/06/2017

Checked with two other hotels first, glad I picked Best Western. Great value and great place to stay. Room was clean and comfortable. Great service. Delicious breakfast. No problems at all. Highly recommend.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for your kind review. I am so glad that you enjoyed our deluxe hot breakfast. We hope to see you again in the future!

"The Night"

3
09/06/2017

Arrived to find that the hot tub was out of order and that I was assigned to a room on the second floor with no elevator at this hotel. I have a very hard time going up and down stairs. Once in the room, it was comfortable and I slept well. The internet worked OK and there was plenty of hot water. I did not get to try breakfast as I had to be at work before it started, but was given a grab and go bag with fruit, yogurt and a granola bar along with a bottle of water. My employer books my rooms so I have no choice about where I stay, but this hotel was OK.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent review. I apologize for the inconvenience of the out of order hot tub, but I'm glad that you enjoyed the grab and go breakfast. We hope to see you again in the future.

"Great Breakfast"

4
01/06/2017

We stayed here three nights over Memorial Day and it was perfect for us. Close to restaurants, and shopping and yo Wendel August tours; motel even gives you a signed coupon card for a free ornament (one per household) when you ask. They had complimentary cookies on Sunday evening--always have coffee and tea. Breakfast had the BEST waffles, even had a banana nut batter. They had nutella , plus blueberry and strawberry topping. Had eggs, sausage, biscuits with sausage gravy, apples oranges, bananas, yogurt, cereals, toast , bagels, lemon poppyseed mini muffins, coffee with French vanilla and hazelnut creamers. No granola, but I suggested they get it. The breakfast area is small. Indoor pool and hot tub are nice--hot tub is not real hot. No fitness room. The BW rewards summer program is on--will help with ten dollars each stay toward free night. Will stay here again over Fourth of July. Would reccommend. Workers are very helpful and friendly and pleasant.

Debbie S, General Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent stay. We are so glad you enjoyed your time with us. We look forward to seeing you over July 4th and if there is anything we can do for you, please do not hesitate to ask.

"Always stay there"

5
30/05/2017

We always stay there because it's across the street from the Outlets. We always get the same handicap room. Staff is very nice. Nice restaurant perks when you stay there too. We also have the rewards card.

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
We appreciate your continued visits with us. We always look forward to seeing our returning guests. Safe travels and see you again soon

"great hotel"

5
30/05/2017

good price, great breakfast,pool was wonderfull This is the second time we stayed here and we will stay again.We love to use the pool and this time it was just the perfect temp. You could'nt ask for a better breakfast,, so many hot and cold choices.

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
Thank you for you recent stay in Grove City. We are so happy you enjoyed everything and hope that you will continue to be a part of our family of guests. Enjoy your summer and hope to see you soon

"2 night stay for SRU Graduation"

3
24/05/2017

We stayed in Grove City to attend SRU Graduation. Hotel was easy to find and has decent restaurants located nearby. Hotel has free wifi, continental breakfast, and a nice pool/sauna area. Sauna was out of service during our visit but we did use the pool. A lot of lights in the room when you are trying to sleep- tv/micro/alarm clock- use extra pad of paper to cover those up. We heard the people staying above us walking around most of the night, so my tip would be to stay on the second floor so heavy walkers don't keep you up at night.

Debbie S, General Manager at Best Western Grove City Inn, responded to this review
I am sorry for the inconvenience. The lights you are referring to are on all appliances.

"Great for a nights sleep"

4
16/05/2017

This hotel has a comfortable bed, soft pillows, great location to the outlet mall, clean room and even breakfast included. Cant ask for much more when you want to just lay your head down for a night. It is always clean and has a nice indoor pool. Will be back next time

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent review. We hope to see you on your next trip through town!

"review"

2
08/05/2017

outside appearance does NOT reflect the rooms. this hotel should've invested the money remodeling the exterior into the rooms instead of making it look nicer on the outside. The rooms definitely need cleaned and the beds need upgraded. Sheets and comforter were dirty.

Debbie S, General Manager at Best Western Grove City Inn, responded to this review
We do apologize that your stay was not what you expected. Know that we do care about each of our guests and strive to make your stay comfortable one. We do hope you will give us another chance in the future.

"Could have been a bit better"

3
07/05/2017

We stayed for a girls weekend to go shopping. It was noce because it is,near the outlet mall. Unfortunately, the hot tub was cold. The room was too tiny for the price we paid. Hallway stunk. And we found a palmeto roach which they insisted that's not what it was.....

"Return Home"

3
05/05/2017

Great little place to stay, Right across the road from shopping mall.. and good restaurants.. staff friendly, rooms clean...our mini frig was loud we unplugged it.. could use a little uplift.. overall great value

Debbie S, General Manager at Best Western Grove City Inn, responded to this review
W are in the beginning stages of a total hotel renovation. We hope you will come see us again when completed. Thank you

"Our Favorite Place to Stay in Grove City!"

5
02/05/2017

We stopped in Grove City for the night on our travel home and to do a little shopping! My Wife travels a lot for work and is a Diamond Member of BW rewards well BW Grove City seems like gave us the Best room in the house! the room was fantastic over looked the pool we had a hot tub and more room then we could ask for! My only complaint and it is minor is the pillows were a bit uncomfortable but that is it! The Breakfast Buffet had everything we needed and we were full when we left! We had a great stay and we will stay here the next time we travel through! Keep up the great work! We will be back!

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you so much for your kind review! We hope to see you again in the future!

"It was okay. Good value. Not great."

3
01/05/2017

Great location for Grove City visitors. We stayed two nights and did not have any issues. I would say the breakfast was the highlight of our stay. Best Western would be best served to update beds and pillows.

Debbie S, General Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent stay. We are in the process of a total renovation.

"nice and neat"

5
21/04/2017

We were only there for one night but it was very convenient to Grove City College, the high way, outlet mall and food. The people were very nice too. The pool was a good way to relax before bedtime. We had a nice, comfortable stay.

Debbie52550, General Manager at Best Western Grove City Inn, responded to this review
Thank you for your kinds words and your recent stay. We hope we will be your hotel of choice when visiting in Grove City.

"Please with Best Western"

5
19/04/2017

In the last 6 months we've stayed at the Best Western 4 times and were not disappointed. We will make best Western our hotel of choice from now on. The staff were friendly and knowledgeable. The rooms were clean and the breakfast was perfect for what we wanted.

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you for your recent review, we hope that you will stay with us again in the future!

"Clean, comfortable, excellent location"

5
13/04/2017

This hotel is located just off the interstate, but is a few properties back, so road noise wasn't an issue. Our check-in process was quick and efficient and the desk clerk was friendly and knowledgeable. This property is clean and well maintained. The rooms are spacious and comfortable (our family of 2 adults & 2 teens had no problem finding space for all our luggage) while my husband & I both thought the bed was a bit hard, our kids thought theirs was very comfortable. I didn't think to check out their bed to see if it was actually different from ours or if they just like that kind of mattress. The breakfast area was crowded, but there was plenty of food for the typical hotel breakfast. We didn't get a chance to try out the pool so can't comment on that. The hotel is supposed to be pet free, but we did see someone out back with their small dog when we were driving around to our parking spot after check-in. I suppose there's not much that can be done when people are dishonest & sneaky. This hotel is located across the street from the outlet mall, so I was able to walk over & get a head start on shopping while my family took their time getting ready & checking out. There are no sidewalks, though, so it wouldn't be a fun (nor necessarily safe) walk in the winter or for those with mobility issues. All in all, this establishment was clean, quiet, well maintained, and in a good location. We will definitely stay here again

, Front Office Manager at Best Western Grove City Inn, responded to this review
Thank you very much for your very thorough and kind review! We hope you choose to stay with us again in the future.

"Clean, Friendly staff, close to everything"

4
11/04/2017

Stayed in the hotel April 9-10 20017. Hotel was clean, the staff was friendly and helpful and it is close to everything. Across the street from the outlet mall. Would definitely stay there again. Breakfast buffet was clean and well stocked with and attractive eating area.

, Front Office Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent review, we hope that you choose to stay with us again in the future!

"Great clean hotel"

5
09/04/2017

The hotel is clean and the staff are fantastic. They go above and beyond to make your stay great. Cannot speak highly enough about this property. They have a nice pool, sauna and hot tub. Rooms are clean and nice. I stay here everything I'm in town.

, Front Office Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your kind review, Phil. We look forward to your stays each time your in town!

"Delapitated furniture, room119"

2
08/04/2017

The owner is not doing routine maintenance as the sink drained very slowly. The sofa offered no support as the seats were broken down. The office chair seat was uncomfortable and the back of the chair offered no support. Friendly staff and better than average breakfast

, Front Office Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent review. We apologize for the less than perfect amenities you mentioned, we are in the early stages of an 18 month full hotel renovation project. We hope that you will stay with us again in the future to see the new look!

"My husband and I were going on a family trip,decided to stay at this hotelhotel"

4
04/04/2017

hotel which was convient.the staff was helpful and knowledgeable, because we did not know the area about where to find nice restaurant,we loved it. Overall our stay at best western was good,breakfast was good,i would stay there again,

, Front Office Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent review. We hope that you will stay with us again in the future!

"Great visit, will stay again!"

5
03/04/2017

Worked out great for location, next to the outlets and multiple dining locations! Will definitely stay again! My children enjoyed the pool as well. The staff was friendly and the continental breakfast was nice as well!

, Front Office Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent review, we hope that you will stay with us again in the future!

"Needs to be updated"

3
28/11/2016

This hotel is really close to the outlets. The girls and I used this hotel for our shopping trip. The price was cheaper than most in the area ($343 for 2 nights, although we booked far in advance!). It has a free breakfast consisting of eggs, meat, waffles, breads, yogurts, cereal, etc. The breakfast area is EXTREMELY tiny. It was very difficult to grab your food especially during a busy shopping weekend! There are not many tables and chairs so we asked if we could eat in the pool area, which we did. As for the room, it is small and is in need of an update. The shower, though hot, had a trickling of water coming out (very hard water I guess!)

"Perfect for the outlet shopping"

4
27/11/2016

Great location if you are there to shop at other malls and perfect location for the outlet. Discount coupons for the elephant and castle restaurant across the street !! Great staff. Hotel is a tad dated but very clean

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We strive to make each guest feel at home and provide with the best service possible. Thank you for your recent stay. Hope your shopping was successful.

"Right across the street from the outlets"

4
27/11/2016

I stayed here two years in a row for Black Friday shopping. Great location. The furnace was really loud and the pillows weren't that comfy, but for the price and convenience it was worth it. I will continue to stay.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Glad to have you return to visit us. Hope your shopping was successful. Look forward to your next visit

"Black Friday Beauty"

5
26/11/2016

We were greeted by the very friendly management couple upon checkin. The smell of freshly baked homemade cookies wafted throughout. We were invited to help ourselves once we had got settled in our room. The accommodation was comfortable and included a King size bed plus a pullout couch which we used for television viewing. We were told about closures of local restaurants for Thanksgiving Day but also times when each would reopen along with the Black Friday shopping hours. After a good night's sleep we were treated to a very nicely set up buffet breakfast which of course was comolimentary. There was hot or cold cereal, hard boiled eggs, bread, bagels muffins and sweet rolls as well as make you own waffles and fresh fruit. Also juice, tea or coffee and hot chocolate mix. Overall a very nice place to stay and the cookies were to die for.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We truly appreciate your survey and hope that you will visit with us again. We try to make each guest a part of the BW Family. Hope your Thanksgiving was a great one. Happy Holidays and look forward to your next visit

"Great location"

4
21/11/2016

Love staying here! So close we can go back and forth with all our shopping bags ! Breakfast is great the breakfast area could use a few more tables but not enough space! Sometimes it's busy so we bring our food back to our room!

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay. We do like to make everyone a part of the BW Family. If you get a chance, log onto our Facebook page: facebook.com/bwgrovecityinngrovecity. We would appreciate it

"Excellent staff!"

5
21/11/2016

We decided last minute to road trip to the Outlet Mall. I booked the room and reserved 2 beds. When we arrived after the long drive, I decided I would like to upgrade to a jacuzzi room. The check in csr was great and gave me a discount which resulted in a spectacular deal for the upgrade. Breakfast was quality but seating area was too small and we had to take our breakfast back to our room. I would recommend.

"Reasonable, clean and convenient"

4
14/11/2016

We stayed here on a shopping trip to Grove City in November 2016. Booking was easy and service was very good. I was actually given a discount on the room when I signed up for free for Best Western rewards, so take advantage of that if you stay here or at any BW. When we arrive, check-in was fast and friendly. We received discount vouchers for 2 local restaurants. The room was clean, a good size and modern. King bed, mini fridge and LCD TV. Nothing fancy here, but what you need for a short stay. There was a pool (we never used), Wifi was good, breakfast provided was simple and small and we chose to eat out. All in all a good stay and experience and if shopping at the outlets is the prime reason for your visit, this is an excellent choice as the outlets are literally across the road. We would stay here again if we were to return to the area.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
On behalf of my entire staff, thank you for your recent stay and review. We are certainly glad it was a good trip for you. Hope you got some great shopping done also. Safe travels on your next visit. Thank you again

"0ver stay on way home."

5
04/11/2016

we were returning home from North Carolina stopped to visit family in the area this was a very nice clean and comfortable place to stay the staff was excellent we left our toothbrushes in NC they were able to give us replacements.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay. We hope that you will visit us again and glad we were able to accommodate you with missing items. Enjoy the beautiful Fall

"Great Service!"

5
31/10/2016

A bit of an older hotel, but the great, personable service makes up for it in strides. Loved the front desk staff when I had a special request. Breakfast is better than most of the typical hotel continental breakfasts. I would not hesitate to stay here again.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your kind comments and we hope to see you again in the future

"Very average"

2
31/10/2016

Dirty bathroom floor. The room was in need of a thorough cleaning- dust everywhere. First day at breakfast was actually not bad but the second day no one could eat the ham they had put out. The waffle tasted odd almost pasty, couldn't finish it. Why do budget hotels have to be so mediocre.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
On behalf of our entire staff I would like to apologize for your uncomfortable stay. I will be passing this on to appropriate staff members.

"overnight"

3
30/10/2016

Stayed here to shop at the outlets. We went to check in at 3pm or a little after and we were told check in was 4pm, but the rooms were ready so we checked in. Room was clean, but the sink faucet could be tightened as kept turning off. Breakfast was ok

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay and we appreciate your comments. We hope to see you again on another shopping trip

"close to shopping"

4
28/10/2016

This hotel has always had a friendly staff, they are very welcoming. You can walk to the shopping at Grove City Mall and you can also walk to restaurants. It is all about location, location, location. The hotel has everything we need.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for responding and we appreciate your comments. We hope you will visit us again when you are in the area

"Best Western Grove City"

5
28/10/2016

We had a good stay -we felt this was of good value, friendly staff, clean rooms, good breakfast - handy location for mall access, area interest brochures available , and newspaper, available too. Lots of various restaurants nearby. Well lit parking area. Felt safe and secure.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay. We are happy to know you had a pleasurable stay and hope you will stay with us again when you are in the area

"Conveniently located near Outlet Stores"

5
26/10/2016

Our purpose for visiting the area was for shopping at the Outlet Stores. We found we were literally across the road from the entrance to the Stores. Our room at the hotel was clean and comfortable. The staff was very helpful with registration and sharing information about the area.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent review and especially your stay. We truly appreciate hearing from our guests and hope you will consider being a part of our "family"

"Convenient, quiet - but dirty and uncomfortable "

2
16/10/2016

So - I'll be the first to admit that this may be a single bad experience, but I can only report on what we saw. We arrived very late and very tired, were dealt with promptly and went to bed. All good. Next morning we realized that the bathroom was rather unclean. Specifically, there was dried urine and pubic hairs between the tub and the toilet. No - this was not from us. We had not used it yet. Pretty gross pictures attached. All of us in our group felt that the beds were uncomfortable- they could also use better pillows. Four little square pillows are no substitute for one decent pillow. Breakfast was disappointing. Raisin Bran was stale. The sausage and eggs looked and tasted nasty. They must be the cheapest ones available. Yoghurts (from the fridge) were warm too. Overall not good and set up in a tiny cramped space. Would we visit again? Probably not. It just didn't feel good and there are better hotels at a similar price nearby. Overall, disappointed.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
I would like to apologize for an uncomfortable stay. I will be speaking to each department about your comments. Thank you for reaching out to me.

"wonderful"

5
13/10/2016

entering your hotel, best western grove city inn, grove city, Pennsylvania, I was greeted by a cheerful smile and a very kind woman- Holly. her pleasant personality and wonderful attitude was refreshing after the long ride I had just completed. check in was easy and painless.

"Very Comfortable "

4
11/10/2016

We stayed for one night on our way for VA to Niagara Falls. We were very comfortable and found the our stay to be very quite. This motel is very convenient just off the interstate with dining options close by.

"Fall get away"

4
10/10/2016

We have stayed at this particular hotel because of the convenience to Grove City Outlet Mall & some of the other near by fall festivals. Convenient to 79. The hotel is also located close to many higher end restaurants. The staff is always very friendly and has helpful information about the surrounding area and events.

"Grove City, PA"

3
10/10/2016

The Best Western is very convenient to the Outlets in Grove City, PA. There is no elevator at this location. There are approximately 17 or 18 stairs, however, they are carpeted and the steps are "easy" to climb. The breakfast is the normal hotel breakfast, we opted to eat at Kings which is right next door. Just more relaxing for my husband and I leave the hotel and be waited on. We would stay again at the Best Western in Grove City mainly for the convenience.

"Disappointed "

2
09/10/2016

The booking has been done by Hotels.com we have booked 3 rooms for 2 adults and 2 kids the hotel claimed that no booking have been done for the kids and we have to pay for the kids and I have to print the confirmation ...., No Gym which is listed as a facility for the hotel

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
The reservation did not list any children. Anyone over the age of 12 is an adult and must be listed in the reservation section. We do not have a gym anymore and it is clearly stated on the Bestwestern that we do not have one. Hotels.com has it listed on their sight even though they have been told to remove it.

"Always enjoyable"

5
06/10/2016

We stay here every time we go to the outlet mall. Very convenient and great staff. Price is usually less than others. They offer discounts at local restaurants. But if you want a weekend, book wat ahead. I suggest you go during the week, alot quieter.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We are always happy to see our returning guests. We hope we will always be your home away from home

"Always the best place to stay when visiting Grove City"

5
26/09/2016

We have a girls shopping weekend every fall in Pennsylvania. We shop in Erie and Grove City, but stay both nights at the Best Western Grove City and have for years. We always book this hotel as it is always clean, well kept, great rooms, comfortable beds, amazingly helpful and friendly staff and great breakfasts in the morning. And after a "hard" day of shopping, it is great to sit in their hot tub and relax those tired and aching feet and legs. As well as taking a swim! We will be booking again to go back next fall for sure!! Thanks to everyone there for a great weekend!

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you again for choosing the Bet Western for your stay. We enjoying watching you ladies with all your shopping packages. You obviously enjoy your trip. Looking forward to your next visit.

"Don't stay here"

2
24/09/2016

Broken chair, poor bed, and unhelpful staff . Clerk would not even get out some cereal to help us with an early departure. They want a more lengthy comment in this space and I have already said all I want to say.

"happy in nj"

4
20/09/2016

great value for the money...spent only over night arrived late and left early. perfect for our needs. If you like to shop it's directly located within walking distance of the outlet stores. We used it as a stop over on a long trip. it's close to the ohio/pa state line

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We appreciate your comments and always hope you will choose the Best Western for your stay

"Great service/ close to shopping"

5
19/09/2016

Travelling for an overnight in Grove City with my family. Staying with 2 kids under 2 years old can be challenging...Hotel staff are friendly and helpful. Rooms were clean and comfortable. Have stayed here before and will again!

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
You are always welcome when you stay with us. We enjoy seeing you

"Stay was ok"

3
12/09/2016

Hotel was clean. Bed sagged in the middle. Bathroom was small. Breakfast was good. Had a good selection of food to choose from. Booked a king size bed but ended up with 2 queen size beds. Said it was because we booked through a third part. Told us we had to call the number they could not do anything about it.

"How is this rated #1?"

1
11/09/2016

My friend and I stayed at this hotel with our daughters for one night while visiting Grove City for a shopping trip. I am shocked that this hotel was rated #1 on TripAdvisor! First, the woman at the check-in, while pleasant, did not want to honour the rate we were given when we booked centrally. She claimed each motel is independently owned and that this particular chain does not provide that rate. After a lengthy discussion, she did wind up honouring it. The whole hotel had a musty dank smell which triggered our allergies. When we were turning into bed, we pulled down the comfortor only to find a used, stained tissue in the bed. This leads me to believe that sheets are not changed in between guest stays. We were told that housekeeping was not there to change the bedding and were given a new room instead. However, we were very reluctant to sleep in the beds as we were worried that sheets may have been used by a prior guest without washing. Though they did suggest we could leave our belongings in the original room to minimize disruption, no further compensation was offered. Finally, we completed paperwork when checking in indicating that we would like the express option of checking out with our bill slid under the door. This did not occur (both rooms were checked) so we had to check out manually through the front desk. Not sure why the option was offered if it wasn't provided. I would not recommend this hotel and would return to the Hampton next time I visit for a shopping trip.

""A little get away""

4
05/09/2016

I must say Debbie at this hotel is one extraordinary lovely soul, as a Canadian employee of this company, she welcomed me as if I where one of her own staff, made me feel at home. she is truly on point . The location is perfect ! central to all your needs. beds are comfy, rooms are spacious, the entire hotel is clean and well maintained. I look forward to returning one day ! until we meet again ...

"Excellent Hotel for business or pleasure"

5
01/09/2016

Beautiful small lobby, very helpful, friendly staff and a comfortable room. One point to note - if you don't travel with your own personal pillow like I do, you could find the square, super firm pillows on the beds uncomfortable. To be fair, since I do travel with my own pillow I did not ask the front desk if they had others available.

"nice shopping weekend"

4
23/08/2016

We were very happy with our King Jacuzzi Room. The pool and hot tub were a little to cold for us, so it was nice having the jacuzzi in the room. Breakfast was pleasant, staff was nice, and place was clean.

"Would stay again when visiting the outlets!"

4
22/08/2016

Decided at the last minute to go to Grove City outlets to school shop and wanted to spend the night before. After calling a couple of hotels, we booked Best Western. From the front desk who made the reservation to the check in, the stay & checkout, all was very good. Room was clean, the mattress a little hard for me but that is the norm in hotels I have stayed. The pool & hot tub were clean & nice to swim in. The only downside would be the hot tubs temp, could have been hottter. Their breakfast buffet was better than some I have had, a nice variety including eggs, sausage, waffles & pancakes. Coffee was good not too strong!! Over all a great stay, would recommend to anyone. The price wasn't bad using AAA discount. We would stay here again.

"Not a good experience"

2
20/08/2016

The bed was hard and lumpy; Exercise room not usable; Water smells bad; Carpet dirty. We were told the Veterans' rate was higher than the normal rate. Not a pleasant stay. I think they should offer free purified water, since the room water was not good.

"Clean, comfortable, quiet"

4
19/08/2016

The hot tub was the right temperature, the room was clean, and the air conditioning very quiet. The breakfast was adequate, and I was able to use the business center to get some work done that would have taken much longer on my tablet in the room, although the WiFi in the room was very good.

"Best Western, Grove City, PA - Great Stay"

5
16/08/2016

The room was a little dated but the staff was very welcoming and friendly. We arrived late and were greeted by a friendly woman at the front desk. We had breakfast in a very clean area, the staff are constantly picking up after everyone and very helpful. The pool is open at 8:00 am, which was great. We had a swim, sat in the hot tub and sauna and then went off to shop. Great value!

"Another Good Stay"

5
12/08/2016

I only stay here while friends camp nearby. This year I was quite thankful that I was able to return to an a/c cooled room as the heat and humidity made activity outside uncomfortable. The staff are very polite and helpful. The room was clean, and comfortable with loads of amenities. And if you're here to visit the Grove City Premium Outlets, you're right across the street

"Indoor pool attracted us and the Great breakfast, but Sauna wasn't working, and hotTub was warm/cool and water dirty"

4
09/08/2016

Thx. but next time I will continue my search for another hotel that is updated and amenities (sauna and hot tub) maintained are working. We were very impressed with the variety of breakfast including sausages and Eggs, fruit and yogurt, homemade waffles etc.

"Average but clean"

4
08/08/2016

This hotel was a little dated but still clean. The beds were nice and the breakfast was decent. I thought it was a little pricey for the condition of the hotel. I only stayed one night. Internet was okay late in the evening but didn't work the next morning. I didn't use the pool area at all. Also, housekeeping staff was very friendly as you walked through the halls.

"My hotel in grove city"

5
07/08/2016

I stay here once a month for business. Place is always clean. Staff always friendly & helpful. Great location near outlets, food, gas & highways. Pool, hot tub & sauna. All rooms have a fridge & microwave. I feel safe traveling here alone, all doors are inside the hotel & need key to enter from outside.

"School shopping"

5
31/07/2016

First visit to Outlet mall and decided to book a room for the weekend. Reserved a room at Best Western. It was a great location right across the road from the mall. The rooms were clean, the staff were great. They had an indoor pool with hot tub which was clean. A hot continental breakfast plus other restaurants around to choose from.

"Great Hotel"

4
31/07/2016

Staff very pleasant and helpful. Free parking available on site, Wi-Fi good and overall condition of hotel was great with good breakfast. Right across the street from the outlet mall and many options to eat nearby. Dinner next door at King's Family restaurant was not what we expected (food cold and steak not how we ordered it). Elephant and Castle on the other hand was super.

"Best Western at Grove City"

4
29/07/2016

Overall I would recommend staying at the Best Western at Grove City. Location is good, and its clean and the staff are very friendly. The only negative is, the bed's and pillows need to be upgraded. Swimming pool and hot tub are great:)

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We appreciate your kind comments and hope that you will visit us again.

"Just OK"

3
21/07/2016

Was it the fact that the a/c was set at 64 when we arrived? Was it the dark carpet, which always makes me wonder what it's hiding. Was it the lingering odor in the pillow (vomit, smoke)? Did my back hurt in the morning because of the soft mattress or 6 hours on the road? But the coffee was decent. Chobani yogurt available. The place is better than decrepit, but needs an update.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We appreciate your comments and want to let you know they do make an impact. We are in the process of an 18 month renovation. We will be changing everything.

"Very nice!"

5
19/07/2016

Clean, comfortable room, good breakfast and friendly staff. Did not use the pool but it looked inviting and was being enjoyed by quite a few other guests. Kings Restaurant is just across the parking lot.

"over nite stop"

5
18/07/2016

Stayed over night on the way home from Erie PA very nice and clean the beds were great . The internet was a challenge it took some time to get it working but was slow. Front desk staff was helpful on places to eat. the breakfast was really good well stocked and hot .

"Ok but needs updating and fitness room needs to be reopened"

3
11/07/2016

Staff are welcoming and quick to serve. However, the showers are not very warm and the pressure is low. Breakfast had variety, but the breakfast room is small and dark and gets extremely crowded, so there is little room to prepare your food. An upgrade to the TV would be nice. In June it was reported that the fitness centre was closed,and it was still closed as of July 10th, which was a disappointment.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
The TV's are the newest flatscreens with HD. The fitness center will be moved during the renovations and be closed until completed

"Poor choice for a hotel in Grove City"

1
07/07/2016

Do yourself a favour: avoid the Best Western in Grove City, PA. The service was not good, the room was small and noisy, and the pool and hot tub were not clean. The price was good, but the value was poor. This is a poor example of the usual good quality of Best Western hotels.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
thank you

"Great Hotel and Value"

5
04/07/2016

I love this hotel the staff is very friendly and accommodating. The breakfast is the best hotel breakfast I have had in a long time. Rooms are clean, pool is fantastic, only downfall is the decor is a little dated.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We are in the beginning process of a complete renovation.

"Bugs Galore"

1
03/07/2016

unless your desperate don't stay here, bring bed bug & tick spray, ear plugs, nose pin and clean linens. Don't plan on a shower....water barely runs. Noise all night, staff oblivious to concerns, internet not working when we arrived, started at 11PM

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
Stopping at the desk could have avoided any unpleasant issues.

"Summer Expedition"

4
02/07/2016

Holly did a good job when I reported that the toilet was not working after the first flushing. She immediately checked the situation and recommended to move us into another room. The staff working in the breakfast area was nice and great. The stay would have been better had there been a gym available. It was closed temporarily due to renovation as posted. I love the roof architecture, construction, chairs, umbrellas, lights, swimming pool, whirl pool, drinking water, and sauna but it would be better if the shower was available in the area. However, I don't understand why my legs became itchy after swimming in the evening and in the morning. I guess the pool was not properly cleaned up. We had been to BW Barboursville, WV, and BW Lousville, KY before checking in this hotel but did not have this experience. So far overall, it was almost perfect.

"Best Western, Grove City"

4
28/06/2016

Good value, clean rooms, nice staff. We needed q-tips when we arrived, not finding a drug store in Grove City. The staff was very pleasant about getting some for us from the office. They offered us discounts on a local restaurant that we had been planning to eat at anyway. All good. Recommend staying here if you are in the area.

"a rea lnice spot to stay"

4
27/06/2016

The hotel is fairly fresh with a nice comfy bed. Very clean and well kept with a good breakfast. Very conveniently located beside restaurants and lots of shopping at the outlet mall. Ask for a first floor though if you don't like stairs.

"Fabulous pool but no elevator to second level"

4
22/06/2016

Great hotel and again I am amazed with the courteous staff. Definitely seems to be a trend though that every BW we hit at peak check in times there is only 1 person on duty. They are all well trained and work hard but the when you have 3 to 5 couples, tired and ready to check in a line up is the last thing they want.

"Keep Coming Back!"

5
19/06/2016

I find this hotel to meet all the requirements one needs when traveling., Price, Convenience, Friendly Staff. The room was clean and the beds and pillows were comfortable. Pool and Fitness room are never crowded. I have stayed here many times and have tried other hotels in the area. This one keeps me coming back.

"Always Friendly"

5
19/06/2016

Though the décor is a little dated, the hotel is always clean and the staff very friendly. I like the complementary breakfast in the morning. I would recommend this hotel to anyone with students at GCC or Slippery Rock.

"Pretty good, friendly, clean and convenient."

4
19/06/2016

I keep meaning to write up this little hotel. We stopped off here on our drive from Hilton Head in South Carolina to Toronto, and it was a perfect stopping point. Great shopping at the Grove City Outlets, and several bars and restaurants within easy walking distance. Hotel was really very nice, rooms clean and comfortable, paring easy and secure, perhaps not 5***** but overall great value and absolutely no criticism can be levelled at it. I would recommend it, it's an upmarket motel with lots of facilities and very friendly management and staff. Breakfast is good too.

"Best Western Grove City"

4
11/06/2016

The hotel met all of our needs for this trip. We were shopping for the Memorial Day weekend at the Grove City Outlet. The hotel was located just across the street and very convenient. We enjoyed coming back and getting in the pool and hot tub to relax after a day of walking and shopping. The was courteous and helpful. The hotel was clean and comfortable. I would stay again and would recommend it to anyone traveling to Grove City

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Hope you got all you needed on your shopping trip. Our hot tub has the knack of relaxing everyone after a long day of shopping

"Clean, comfortable room with very accommodating and pleasant staff."

4
10/06/2016

Nice, clean, well-kept hotel with very friendly staff and easy access to restaurants and shopping. Room was comfortable and includes a microwave and refrigerator. Nice breakfast with pleasant seating area, breakfast included several options.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your compliments. We hope you will visit us again when you are in the area

"Trip to Niagara"

4
10/06/2016

Nice Hotel and plentiful Breakfast. We always look for a Best Western because of thier quality all around. The breakfast area is a little small for the size of the Hotel. The food was all around good. The price was alittle more then we are use to paying at Best Western. Over all nice stay!!!

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We appreciate your stay on your way to Niagara. Look forward to seeing you again

"A very good comfortable hotel to stay at"

4
08/06/2016

My wife and I booked this hotel and took advantage of a king size room with a Jacuzi. Check in was very easy and we arrived later in the evening following a day shopping at Grove City outlets. We were both exhausted ant the Jacuzi fit the bill. The price was quite reasonable and the hotel staff were very friendly and accommodating. Breakfast was so so with not a lot of variety compared to other Best Westerns we stayed at but was certainly acceptable. No complaints whatsoever.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We hope you will visit us again. Thank you. Hope the Jacuzzi hit the spot after a long day of shopping

"Very convenient to where I was traveling. Very, very nice lobby area and breakfast dining areas."

5
04/06/2016

I and my motorcycling friends felt it was an exceptional experience. The mgmt. staff appeared to go out of their way to accommodate us. Plus it was very convenient to us for seeking out good restaurants while we stayed there. I look forward to passing thru this area this coming Fall.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We enjoyed having your group stay with us. We always wish you safe travels. Looking forward to your next visit

"pool was great"

5
30/05/2016

I really enjoyed the pool area, which also contains a large hot tub and even a sauna. The breakfast was varied and well stocked, with good product. The room contain a microwave and fridge. The hotel has lots of free parking. Across the street from grove city outlet mall. Across the street is a pub call the elephant and castle that has the best fish and chips even the piece of fish is expertly beer battered and falls over half the plate.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your kind comments. By the way, E/C Fish and Chips is my favorite also

"Great Location, Clean, Comfortable"

4
28/05/2016

Staff great. Check in and out was smooth and easy. Location is close to mall and highway. Walk to restaurants. Hot and cold breakfast. Rooms and bathrooms clean and bed comfortable. I would stay here again.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We look forward to seeing you again on your next visit.

"Avoid Oversized Balcony King Room!!!"

3
23/05/2016

Hotel was clean and comfortable, and the room was actually well decorated. For that I give it good marks... HOWEVER... what they neglect to tell you is that the balcony overlooks the indoor swimming pool, and the noise level in the room is out of control. From 8am until 10pm you will have no peace and quiet. Seriously flawed design! If you want a quiet weekend away with your spouse, DO NOT REQUEST THIS ROOM!

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
When booking through a third party, they do not always tell you what the room is like. I apologize for the inconvenience

"Very nice place to stay"

5
23/05/2016

We had an adjoining room with a friend that dead bolted her door and the door for the adjoining room shut locking her out. The staff went beyond friendly and were extremely helpful. We were able to get in the room with a special tool. Very friendly and helpful!

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Holly appreciated your assistance in getting the door to open

"Always try to stay here when in the area."

5
16/05/2016

Great clean, well maintained property for a reasonable rate. Try and stay here whenever I am in the area. Only negative is the breakfast area is a bit cramped due to the building architecture. Nice pool area.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We look forward to your next visit. thank you

"Average hotel"

3
12/05/2016

Rooms are adequate and are generally updated and comfortable. Beds are lumpy and seem to require new mattresses. However, for the area, it's a reasonable cost, generally $30-$50 less a night than Hampton or Holiday Inn Express. This hotel is a much better choice than the Comfort Inn, however. Breakfast was probably the biggest letdown here. Bagels and English muffins were both stale.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay

"Great Hotel"

5
01/05/2016

Stayed at this hotel overnight while visiting area for a concert. Very nice hotel, clean and comfortable at good price. Breakfast was delicious and good options available, (limited seating) so go early. Only downside is no elevator, but hotel is only 2 floors so if not a lot of luggage not an issue. Close to several restaurants, hotel gets discounts at some and highway. Would definitely stay at this hotel again.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent visit. We appreciate new guests and hope you will become a member of our family.

"Clean and friendly"

4
30/04/2016

We came to town for a college function and this was our first time staying at your hotel. We were greeted kindly when checking in and each person we have interacted with was nice and helpful. Breakfast area is small but well stocked. The pool (a little cold) and hot tub are in good shape. You can tell that the staff and management work to keep the property looking nice and in good repair. Did not get to see the fitness center as it was closed for repairs. Would definitely choose your hotel again.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We hope we can be your "home away from home" when in the area. We love making each of our guests part of the "Best Western Family"

"Stay here and no where else"

5
29/04/2016

I stay here when I am close to the Grove City area. You cannot do better, even at higher priced motels. The motel is convenient to the College and shopping. The staff is just outstanding. Always concerned that your stay was satisfactory. Room and bed are top notch. Great cable. The breakfast was and is always the best. They serve bacon and tell you that you are actually getting pork sausage. A treat for those of us who don't get this treat very often.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We are pleased that you enjoyed our new expanded breakfast buffet. We are listening to the guests on what they would like to have. Thank you

"clean and adequate"

4
28/04/2016

On the busy highway; but not noisy once inside. Pleasant check in and check out experiences. Room spacious and clean enough. The pool was void of guests that night; as was the hot tub , which we used and were pleased with. The morning breakfast included in the price, was surpisingly large; with many hot and cold selections. All which we ate, was indeed very good. A nice value indeed.(and across from the outlet mall , which was very convenient for sure!)

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We hope that your will visit us again when in the area. Glad the breakfast was one you enjoyed.

"Great location"

5
25/04/2016

We have stayed at this location every time we visit Grove City - always enjoyed our stay - the staff is friendly & helpful. Rooms are more than adequate & the location is excellent in relation to the Prime Outlets.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We appreciate your continued loyalty to our hotel. You are one of the Family.

"Treated Well"

5
21/04/2016

We had booked this hotel in advance and when we arrived we were told we were getting an upgrade to a whirlpool room. After a long day of travelling a nice hot soak in a whirlpool tub was much appreciated. The staff at this hotel was very welcoming and the breakfast was better than expected. We will stay here again.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We are always pleased when we can upgrade a guest and they have enjoyed their time. Thank you for the nice comments

"Shame on your desk clerk!"

1
20/04/2016

After travelling a long day as snowbirds we stopped at this motel and were to D there was no vacancies. This was fine but when asked about other motels she said they were all filled too! We noticed a Super 8 in the area but when we asked her she said she could not recommend it....no explanation! Shame on Best Western for hiring people who put down competitors......needless to say we went to the Super 8 and were treated great. The place was clean, quiet and friendly! You lose Best Western....we will never stay in one again!

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
I apologize for the desk clerk being insensitivity. They may have been a reason she would not recommend.

"Very Good Quality"

4
15/04/2016

Everything was either very good or excellent. The only problem is there was no elevator, so the first floor is the only option for many travelers. Wifi and computer access was great. The location is especially important since there are two excellent restaurants within walking distance. We stay here every year returning from Florida in the spring and are always very satisfied.

"All about Attitude"

5
13/04/2016

My experience at the Best Western Grove City PA. was a very enjoyable one because of the the attitude of all the personel I came in contact with during my stay. It is obvious the the management of this property is is concerned with long range goals of success and creating long term customer.. The staff has been trained to be respectful as well as very capable regarding there customers. I felt that my business was not only needed but that they cared about my being there. I will be sure to tell my friends about Best Western Grove City, PA.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We appreciate your comments and will pas them on to the staff. We hope you will visit us again and become one of our "family"

"Good Value Option"

4
12/04/2016

Very pleased with check in and staff were great. Offered us savings coupons for local restaurant which we used. Right off the highway and walking distance to restaurants. Very clean and reasonably priced. Good value for the money! Keep up the good work!

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We appreciate your recent stay and hope that you will return to one of the "family"

"Clean, cozy and convenient"

5
11/04/2016

My wife and I had occasion to stay in this facility on our way home from Florida. It was clean, cozy and conveniently located. The staff were friendly and it was very close to shopping and restaurants.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We hope your Florida stay was perfect for you and that you will stop to see us again on your next trip south. thank you

"Good Internet"

3
28/03/2016

Overall good internet and indoor swimming pool. Probably the best priced in the area. Excellent parking with restaurants close by. I would recommend for the very cost conscious and its just across the road from Grove City Outlet mall which was our main reason for travelling to Grove City. Breakfast could definitely be better and the rooms felt small.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
Hope you did some great shopping at the Outlets. Thank you for choosing us for your recent stay

"Very dated and disappointing"

2
21/03/2016

Staff were great, location was great. Beds and linens need replacing. Sauna was out of order. Pool towels were very small (useless). Breakfast was very congested in a room that was too small to accommodate the clientelle. I would not return.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We are in the beginning stages of an 18 month renovation. Things will change and you will be pleasantly surprised.

"Not my normal choice but happy I did"

5
10/03/2016

Let me start this with I am not normally a fan of Best Western Hotels. However, this location may have changed my opinion on chain hotels. The location is easy to get to off of Route 80, the outlets are across the street and Pittsburgh is down the road a bit. The staff was friendly, the room very clean and the pool looked nice, I did not have time to utilize it nor the breakfast but it's an option. If you are going to the area, I would recommend this hotel with no hesitation.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent visit and your kind comments. We hope you will continue to visit us when you are in the area and also any Best Western in the future

"Not much worked"

2
06/03/2016

Hot tub and workout facility out of order. Bathrooms WAY too small. Coffee pot in room leaked everywhere. Rooms had funny odor and extremely dry air. Pool ceiling needed professional work done. Hard beds and tiny pillows.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We are in the process of a total renovation. Please check back to see the new interior

"Great place to stay"

4
04/03/2016

Very clean and well managed hotel..centrally located near outlet mall which is right across the street. Pool area has decent sized pool and hot tub. Was slightly disappointed that the sauna was closed during our visit. Dining area has coffee, tea, and hot chocolate all day. Breakfast offerings were plenty and included yoguts and fresh fruits. My only quarrel was the fitness center was very small and clearly outdated which was disappointing. Other than that, it was a very nice place to stay and I will visit again during my stays in Grove City.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We hope that you will come back to see us again. Thank you for your comments

"Continually come back "

5
22/02/2016

Nice hotel. It has a nice pool, hot tub and sauna. The real reason I come back every few weeks is because of the staff. Great people and have gone above and beyond for some of the elderly people who have stayed here. Always clean and always friendly. I'll be back again.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We look forward to seeing our "regulars" and hope that you feel like part of our big family. Happy Spring

"College visit"

4
21/02/2016

We were very pleased with this hotel. It was very clean when entering the lobby area and the front desk staff was very friendly and helpful. The bed could have been more comfortable but for one night it was fine. We would stay here again.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay and we hope that you will stay with us in the event that you will be a college parent for our area.

"nice place to stay"

4
21/02/2016

the staff are friendly and helpful. the location is very good right off the highway with easy access on and off the highway. The hot tub is nice as well as the pool area which is inside. The rooms are very comfortable and roomy.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay. We appreciate knowing that you enjoyed it.

"Great Value"

4
15/02/2016

This hotel provides a great value. The staff provides outstanding service. The rooms are very clean. The facility is centrally located to great shopping and restaurants. It has easy access to interstate 79.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We do our Best to make sure you enjoy your stay and give you the best we have to offer.

"clean and comfortable"

4
10/02/2016

clean and comfortable. not a large room for a king but then we weren't there for the room. very handy to the outlet mall and central to several shopping zones. seemed quite safe, kings restaurant right next door. breakfast bar ok

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay. Hope you enjoyed all the shopping

"Very nice place to stay."

5
09/02/2016

We found the facilities very clean and attractive. The breakfast had a wide array of items to choose from and was kept well stocked. The only negative thing was, my husband forgot his razor and when he asked at the desk if they had any, they did not.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We hope you will stay with us again

"Nice Hotel"

4
08/02/2016

I found this Best western to be very nice. Staff were excellent and very helpful. Room was very clean. Would and will definitely stay here again. I traveled with 2 children under 5 and they had a blast in the pool.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
So glad your family enjoyed the pool. We look forward to seeing you again

"January Get away"

4
29/01/2016

Very friendly hotel. Nice indoor pool area. Microwaves and mini frig in room is a nice amenity when traveling with children. Staff was pleasant and helpful. Thought I could get it a little cheaper than I did.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We are glad you enjoyed your previous stay with us. We hope to see you again

"good hotel for the money"

3
28/12/2015

nice hotel for the money. it has a nice pool and the room was just as good as the hampton but cheaper. better pool and breakfast too. my only gripe is the staff. they could find my room with the king bed and pull out sofa. then on check out the girl made me wait ten minutes while she was on the phone. put the call on hold or check me out while using the phone. its called customer service which is all but lost these days.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your comments. Sometimes a guest will not permit the clerk to put them on hold. At one time all guests are on the other end of the phone call.

"Convenient location"

4
22/12/2015

This is the first time that we stayed at this Best Western hotel. Clean hotel room and friendly staff. They have good hot breakfast selections. Since we are here to shop at the Grove City outlet mall, this hotel is the perfect location which is just opposite to the outlet mall.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We hope you enjoyed your shopping trip and will come back to see us again. Happy Holidays

"Needs a facelift!"

3
21/12/2015

The hotel is in a very convenient location, directly across the street from Grove City Premium Outlets and a few miles from downtown Grove City. My room was clean, save for what looked like a footprint on the bed cover, but the decor was from about 1982. I didn't use the wifi so I can't rate how good it is. The "amenities" provided for the shower consisted of a small bar of soap, a second, even smaller soap at the sink area, and an extremely small bottle of Pantene. Take your own toiletries.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay

"Quiet and clean"

3
16/12/2015

Staff very friendly and helpful. Room was quiet and clean. Bathroom was small and could use a few updates. Bed could use better pillows. Breakfast area was nice with a good selection. We will stay here next year when we come for a shopping trip

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay. We do appreciate your comments and will strive to make each visit a good one

"Sets a standard for the whole chain"

5
15/12/2015

Run by people who know what travelers want and enjoy providing it. The lobby is spotless and uncluttered, the counter staff polite and helpful. On the way to your room you notice the hallways and carpets are clean and fresh. The room itself could not be better. It is spotless as well, contains all you need and has a good bed with crisp sheets. If asked to list three things to improve this place I wouldn't be able to. I would recommend this hotel to anyone.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We are so very happy that your visit was a great one. We strive to make our guests feel like this is their home away from home. We hope to see you again.

"our first visit"

5
11/12/2015

Although this was our first time staying at a Best Western,,, it will not be our last. Everyone was helpfull, the whole hotel was clean, the pool was nice and breakfast was nice. I will stay at a Best Western when I travel.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We are very happy that your first visit was a good one. We hope that you will consider us your home away from home when visiting the area. Thank you for the compliments. Happy Holidays

"nice to to stay"

4
07/12/2015

This is the best place to stay when shopping at the outlets. It is conveinent, clean and a great hot tub and pool. The breakfast was great with a wonderful variety! I thought the rooms are a nice size.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We hope you will come to visit again soon so you can relax poolside after a long day of shopping. Happy Holidays

"Always a great stay."

5
07/12/2015

Stay at this Best Western whenever in the Grove City Area. Always a pleasant stay. Good rates, nice rooms, quiet and very capable and friendly staff. Across the street from the Grove City Outlets and near several good restaurants. Only negative would be the size of the breakfast area is a bit small due to the building design, but the breakfast itself was very good.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We look forward to seeing you again and hope to have your favorite room available. Happy Holidays

"Good value, we'll run"

4
03/12/2015

Stayed here when returning from East Coast. Clean rooms,, well maintained property, price of room with AAA discount before taxes was about $89.00. At 100 AM night person was very pleasant. Will definitely stay and recommend this hotel.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay and hope we will see you again

"Black Friday overnighter!!"

4
30/11/2015

I was home for the holidays, but not enough room at the inn (so to speak!). We stayed here as it was directly across from the Grove City Outlet shops and the room was very clean, and extremely spacious. Might have been the largest king room I have ever been in! .....however, the decor (while clean) was a 1970's brown and orange blah! What was upsetting was the firmness of the mattress and our inability to sleep on it. I may have been better off putting the pillows on the floor and sleeping there.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
I hope we can be your Home away from Home again. Thank you

"best place to stay"

5
26/11/2015

one of the best places to stay I stay here every time I go to grove city It is the most convienient place very clean easy to locate and the entrance is easy in-out very close to restraunts and shopping

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay with us. We will always try to make you feel very welcome and make this your home away from home.

"Too expensive for the quality"

2
23/11/2015

According to the ratings this hotel was rated fairly high. So I didn't mind paying the high rate $$$. It wasn't worth the rate they charged.. that's for sure. The hotel is in need of some upgrades/ updates. The heater/fan made noise all night. I can't tell you if the second floor is any quieter but we were on the main level and there was constant noise from the hall way. So if your looking for a good nights sleep.. This is definitely not the place. If your wondering what I paid for one night it is over $130. Definitely not worth the money. Which is why my rating is low

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We appreciate your comments and thank you for your stay

"An Experience I won't forget..."

1
16/11/2015

Kids + Pool = Fun! Well not here!!! We were told, quite rudely, by the night manager that our kids were too loud, in regards to the guests staying in the three rooms above the pool area. The pool was open until 10pm. If you don't want noise, close the pool earlier? When we mentioned the incident to the front desk manager at checkout - all I can say is that we were in complete SHOCK by her unprofessionalism and complete lack of respect toward us. We will NEVER stay at this place again.

"Great Girls' Weekend"

5
15/11/2015

We stayed for one night while shopping at the outlets. VERY comfortable beds! Kind, helpful staff at front desk and breakfast area. Nice pool and hot tub. Bathroom a bit small but very clean. Room well appointed for the price. Would definitely return!

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay. Hope the shopping was good for you.

"Amazing people. Right near the outlet mall."

5
14/11/2015

This hotel is slightly older but has many amazing attributes. The executive king room is a wonderful space with a balcony that overlooks the pool. The rooms are very clean and the staff if the best around. They always make you feel welcome and do their best to accommodate your needs. Holly and Debbie are two of the best people you could ask for. I've stayed in a lot of hotels around the Pittsburgh region but this one is fast becoming my favorite.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay. It is a pleasure to be able to make your stay a comfortable and enjoyable one

"Coupon fiasco"

4
13/11/2015

Great motel. Easy to get to. The pool is outstanding. A 5 star outlet mall directly across from the motel offers great savings. The motel has very nice rooms and an adequate to good breakfast. Careful when using the bathroom as elbows can routinely hit the paper holder. Coupon users make sure the staff is aware that copies of travel coupons from website like travelcoupons.com ARE accepted. Mine wasn't and it cost me an additional $10.00. Otherwise a nice stay for the coupon price.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your comments. The coupon must be the actual and not the phone version

"Grove City Best Western"

4
10/11/2015

A group of women stayed at the Best Western in Grove City, Nov. 8-9 2015. Hotel was clean. Room was great. Had breakfast at hotel and found it to be very good. Would recommend that hotel. Hotel was across the street for Premium Outlets. Reason for our trip was that we all go Christmas shopping together and stay overnight. First time we stayed at that Best Western and we will be going back there next year.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We always look forward to the "girls" shopping trips. Glad you enjoyed your time

"Should have been a three..."

4
22/10/2015

Everything others have said was true EXCEPT that 1.) my hair dryer didn't work; and 2.) the desk chair couldn't be adjusted upward. Maybe they didn't know so I'll give them the benefit of the doubt. The motel is in an ideal location if you're visiting the outlet mall. I arrived early and was told I couldn't check in until after 3 because they had been full the night before and 2 housekeepers hadn't show up, so they were late getting rooms ready. I went to the mall and came back at three...room was ready, but they were still working in that hall. Room was surprisingly quiet. Comfortable bed. Restaurants within easy walking distance. No real problems other than the dryer and chair. When I sat in the chair, it immediately sank to its lowest level and couldn't be locked in a higher position...and no, I don't weigh 300 pounds! O.K. for an overnight stay in an area of PA where there aren't many towns with motels/hotels.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay. We do appreciate your comments and hope you will consider staying with us again

"travel stop"

4
19/10/2015

We stopped overnite to rest before resuming our travels. Rooms were clean, beds comfortable and restaurants were good and easily accessed. In hotel breakfast was very good. Hotle has has a "No Pets" policy.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We are happy you enjoyed your stay. Hope to see you again soon

"Consistent service and good value"

5
18/10/2015

Stayed at this property several times in the past 2 years. Always clean, well maintained, and helpful staff. Good value - especially compared to pricing at other properties! Deb Scott is responsive to concerns and handles them promptly.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thanks so much for your encouraging words. We look forward to your next visit

"Manager that shouldn`t be a manager"

2
13/10/2015

For those of you reading this post - you will need to refer back to my comments from October 2014 AND more importantly the response from the manager at this hotel. While I didn`t notice her response until late September this year, I did what she asked me to do and that was to call her. I was told by whomever it was that answered the phone that she was away for the day with meetings. I waited 2 days and emailed this location as well as their customer service site to say that she had not yet responded. 2 days later - she responded with "First - I was not ignoring you". Wrong way to start a conversation with a client. The initial comments I made were about their increasing prices which quickly became secondary to the numerous emails from the manager and customer service and STILL no return call. STILL can't get through to either of them that you do not ask someone to call you (and I did) and then respond by email. We cancelled our reservation with this hotel and stayed right next door at The Comfort Inn. Initially I said they had lost a client permanently but with a little thought and the fact that we generally love the Best Western - we will book other locations in the future but NEVER this one again. If management changes - we may give it another shot but for now - The Comfort Inn has our business and is a lovely hotel. As they say - IT TAKES YEARS TO GAIN A CLIENT / CUSTOMER AND ONLY ONE BAD EXPERIENCE TO LOSE THEM FOREVER. To Debbie S. - manager of The Best Western: I don't expect a response nor do I want one.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We cannot control pricing. When our costs go up so do the rates. This area also commands the rate and we have to follow suite to be in line with the other hotels.

"Very nice, family friendly and quiet"

4
06/10/2015

The staff was very courteous and helpful during our two night stay the beginning of October. We were visiting our daughter at the Bradford campus of the UofP for parents' weekend and the hotels closer to campus were full. Wishing to shop at the Outlet Mall anyway, we chose Best Western based upon their good reputation. Everything was great except that the housekeeper didn't double check which towels and cloths had been used and re-folded and packaged a washcloth that I has soiled with powdered makeup that morning. I recommended that management do some supervising of the cleaning staff so that this doesn't happen again. If I had been a new guest just entering the room and found that, I would have been suspicious of the cleanliness of the rest of the room, too.

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your recent stay and we hope to see you again soon.

"Always an excellent stay"

5
05/10/2015

If you want to be close to shopping in Grove City and you want an amazing place to stay, you HAVE to stay at the Best Western. The staff is pleasant and accomodating, the rooms are clean and comfortable, the breakfasts are great and the pool area is always clean as well. We keep coming back year after year!

Debbie S, General Manager at BEST WESTERN Grove City Inn, responded to this review
We look forward to your return and hope we can keep up the good work

"Needs a Definition of Accessiblity"

2
01/10/2015

From a lumpy and thin mattress to too much furniture to a bathroom that you can barely get a wheel chair in, this was a horrible property. The staff attitude when this was pointed out was uncaring. Probably the WORST of the hotels we stayed at in our travels. And, the most expensive...

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
We do follow ADA guidelines for accessibility

"Car Breakdown"

5
30/09/2015

Imagine being stranded 300 miles away from home due to a car breakdown on a Sunday night with limited funds and no place to stay. Stressful is the one word that I would use to characterize this situation. The folks at Best Western went out of their way in every way imaginable to make our very unexpected stay as comfortable as possible. I am looking forward to my next stay at a Best Western property. Thank you!

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
Sorry you were here on a bad note, but pleased everything worked out well for your stay. We hope to see you again in the future

"Sweet surprise"

4
28/09/2015

I haven't stayed in a Best Western in a long time. I found this one online for a trip my bestie and I were taking in September to the Grove City Outlets. The hotel is in a very prime location, just across the street pretty much to the outlets. Although there is a main highway that runs in front of it, it was very quiet in our room. I would say the furnishings could use some updating, but the linens were clean and the bedding was comfortable. Pillows were great too and the towels were aplenty and very good. The spa and pool area were spotless and the staff was just perfect. I teach customer service and they really are wonderful! We missed the breakfast but from what I could see there was a hot breakfast and not just Danish and yogurt. The price was reasonable for the area and there were also lots of eateries close to the hotel. Don't pass this one, take advantage of the amenities and the customer service.

Debbie S, Manager at BEST WESTERN Grove City Inn, responded to this review
Thank you for your kind words. We hope you will stay with us again in the future and that we still will meet your expectations