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Codice vantaggio

Best Western Plus Hotel Graham Inn, Graham

1707 Highway 16 S, 76450-4607, Graham, United States - Vedi su una mappa
Best Western Plus Graham Inn - La nostra hall è un luogo rilassante in cui sedersi e leggere in tutta tranquillità o socializzare con amici e colleghi. Il Best Western Plus Graham Inn è situato nel centro di Graham. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Apprezza la vicinanza a Young County Arena e Graham Livestock Shows soggiornando in questo hotel di Graham, Texas. Se viaggi per affari o per piacere, il Best Western Plus® Graham Inn offre strutture comode e convenienti in una posizione imbattibile nel cuore della storica Young County, Texas. Gli ospiti che soggiornano in questo hotel di Graham, l'hotel più nuovo della città, apprezzeranno la pulizia, le spaziose camere con televisione via cavo/satellite con HBO®, frigorifero, microonde e accesso gratuito a Internet ad alta velocità. Ogni mattina, il Best Western Plus Graham Inn serve ai propri ospiti una colazione all'americana completa gratuita. Il Best Western Plus Graham Inn dispone di una piscina all'aperto, un centro fitness e un business center. Il nostro hotel, situato a Graham, Texas, è circondato dalle numerose attrazioni e opportunità ricreative della "piccola città più grande nel nord del Texas". Gli ospiti dell'hotel possono trascorrere il pomeriggio pescando in uno dei tre laghi nelle vicinanze, cacciando la colomba, la quaglia e il tacchino selvatico, visitando la piazza centrale di Graham, la più grande piazza cittadina americana o i numerosi luoghi storici e punti di interesse di Graham, tra cui Texas Forts Trail o Fort Belknap. Vicino a Young County Arena si svolgono diversi eventi di ispirazione western sia per i visitatori che per la gente del luogo. Il nostro hotel di Graham, Texas, ospita di frequente anche i visitatori che vengono in città per le mostre di bestiame. Chi ama la motocicletta apprezzerà la vicinanza di questo hotel di Graham ai principali eventi di motocross. Il personale cordiale del Best Western Plus Graham Inn è pronto ad assicurarti un soggiorno piacevole e rilassante a Graham, Texas. Prenota oggi stesso e risparmia!

Best Western Plus

Hotel Graham Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Personale multilingue
    Personale multilingue
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 174 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
87
Molto buono
38
Nella media
26
Scarso
12
Pessimo
11
CONSULTARE I PARERI SU
Affari Affari
38
Business Business
23
Da solo Da solo
16
Di coppia Di coppia
10
In coppia In coppia
27
In famiglia In famiglia
75
Viaggio con amici Viaggio con amici
15
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Remodeling"

3
User 10/10/2019

This hotel was going thru a major renovation and was in chaos. The halls were being painted and smelled. The elevator was slow and the stairs were stripped down to the pine wood. Did not enjoy the stay and was glad to get out of there. I am sure that they have corrected everything and is a pleasant place to stay now.

"Under construction"

2
User 19/08/2019

This hotel is under construction and that was the answer they had for everything that was wrong. Water didn't get hot carpet was dirty the card readers barely worked. The only good thing about this place is the pool.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Cristy, Thank you for giving us a review. They help us improve on issues that we may not be aware of. I would like to apologize for the problems you experienced. We are in the process of getting these things fixed. Hopefully you will come back when we have completed remodel and see some major improvements. Thank you again.

"Older, But Good"

4
Jim B, Clay Center, United States 02/08/2019

This was an older facility and was in the middle of some remodeling on the inside. It was clean and the service was friendly. The wifi was good. It was nice and quiet, but then it was a Sunday night with little truck traffic. The breakfast was good, but some motels have more variety. I would recommend this motel to a friend.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Jim, Thank you for your review. I am glad that you would recommend us to your friends. We hope you come back when the remodel is complete to see the finished product.

"Still a good property"

4
644jonathanf, Norman, Oklahoma 15/06/2019

We stay here once a year on our way thru to visit nearby. The property is always very clean and we find the rooms to be very comfortable. The breakfast is decent enough. Only drawback this visit was that the pool was drained....a bummer to my 10 year old.

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Thank you for choosing us on your visits we greatly appreciate that. I would like to apologize for the pool being down. We are in the process of fixing it and hope to have it up and running soon. We hope to see you next your on your way thru and our pool will be up and running. Thank you for leaving a review as they help us to be better. Have a wonderful day!

"Best Western Plus Jelly"

2
lalae910, Oklahoma City, Oklahoma 28/04/2019

So... It was a strange visit. We were in one of 2 wedding parties there that weekend. When we first got to the room there was hunks of dirt on the coffee table and no sheets for the pull out sofa bed. We asked for sheets and they were promptly brought to us, with no issue. Then in the middle of the night when I stepped out of bed I stepped into 2 sticky globs of what I'm hoping was grape jelly. We didn't have any jelly and certainly hadn't gotten any on the floor. And our room only came with 2 towels. We were very clear about the fact that we were a family of 4. When I went down to the front desk to let them know about the fact that we'd need more towels and the jelly (that nobody in my family put there) needing to be cleaned up they said ok and made a note of it for housekeeping. Later that afternoon we came back to made beds, but the jelly was still there and we were now down to only 1 towel as they had taken the other one and didn't replace it or leave the extras we requested. The water dispenser in the lobby was out of service halfway through day 1, and no water was provided for the oatmeal packets or tea in the morning at breakfast. The front desk staff seemed aggravated the whole time we were there and were annoyed and confused by any requests. The tub had black stuff shooting out every time water redirected from tub spout to shower head, and many times we had to open the toilet tank and pull the lever to flush it. I stepped in jelly many times over this visit. I would have just thrown a towel over it, but I didn't have any to spare. It was strange.

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Lalae910, I would like to apologize on behalf of my whole staff. i am sorry for the way your room was and how you felt with the staff. I assure you this will be handled as this is not how things are handled here. Our guests happiness matter and i am sorry that you didn't get to experience this while you were with us. I hope that you would give us a second chance and let us make this up to you if your ever in the area in the future. Again i am so sorry that your stay was not a great experience. Thank you for leaving a review they really do help us grow and fix any problems we are having. Thank you and i hope you have a wonderful day.

"So so hotel"

3
User 28/04/2019

I've never written a review but felt I needed to this time. Although our room was fine, others in our party had problems. Some rooms were dirty (my daughter's room had what looked like jelly on the floor, front desk was notified but it was never cleaned). Another couple was given a smoking room and told there were no non-smoking rooms left...they were given a can of air freshener. I would definitely check out other hotels as this seems more like a hotel for traveling construction crews.

BW G, Manager at Best Western Plus Graham Inn, responded to this review
matheweA245FJ, First thank you for leaving a review. Unfortunately the issue with the smoking room was really out of our hands as the reservation was made for that room type and we did not have any other rooms available. I am sorry. As for the issues others in your party had i assure you the staff will be addressed regarding them. I can not apologize enough for the experience you had with us. However i hope you don't hold this stay against us and let us make it up to you if your ever this way again.I know it will be a completely different experience.

"Great stay"

5
User 20/03/2019

I stay here almost every week for business. I've never had any issues that I can remember. If their were any it was something very small, small enough that I can't remember. The staff has always been great. No issues in that department. Don't hesitate to book a room here.

BW G, Front Office Manager at Best Western Plus Graham Inn, responded to this review
Phi, Thank you for your review we are so glad you enjoy staying with us. Glad you find the staff to be great they try hard to make everyone feel important and welcome. See you next week.

"Did not make it past front desk employee and manager/owner. Management and staff need some training..."

1
Don B, Belton, Texas 11/03/2019

I am hesitant leaving this review because it looks like management at this hotel seems to have a sarcastic reply or attack for anyone leaving a negative review. But I will not let that deter me!! In a word this hotel is "Unprofessional". We had a reservation for this hotel not knowing it was not a Best Western. I had requested an early check-in since we were Video graphing a wedding from 1 pm to Midnight and wanted to have a room already secured so we could come back and just go to sleep. The reception clerk greeted us, and I had not even gotten out that we had a reservation, when she interrupted me and rudely stated "Check-in is not till 3 pm". I started over to explain that I had requested an early check-in of Noon since we had a job that would take us near midnight. She then told me that "early check-in is a $25.00 fee" I told her that I did not see that anywhere on the website. Then a young man in street clothes addressed us from the waiting area and then walked behind the counter and stated "It does not matter, we have no rooms ready anyhow." I asked about the manager and the young man stated "I am the manager", I asked about the owners business card and this guy says "I am the owner too". I few observations I would like to make at this time. When we walked in, the reception clerk could not be bothered to stand up and greet us. (she remained seated the whole time) and she acted as if our arrival was an inconvenience and not part of her duties. The young man, manager/owner, should have greeted us politely and identified who he was immediately, because I was upset some person off the street was interfering in my check-in, and acting like a bouncer at a club, not a manager. We left and arrived at Holiday Inn Express a few miles down the road. We were checked in and had a room in less than 5 minutes. The Holiday Inn receptionist clerk, Mrs. Deniece, was very professional and pleasant. I enrolled in their reward program, cancelled my reservation at the Graham Inn, and deleted the "Best Western plus" app all in about 3 minutes. I have stayed at hundreds of hotels in the past 10 years and have never been treated as rudely as I was at the Graham Inn. Maybe they are nice to long term guests or people just accept rude behavior. I do not! I have choices and will spend my money were I am appreciated as a customer, not treated like a vagrant.

BW G, Front Office Manager at Best Western Plus Graham Inn, responded to this review
Dear Don, Thank you for leaving us a review as we can not grow if we are unaware of the things we are doing right and more importantly the things we are doing wrong. I am so sorry that we were unable to accommodate you with a room at 11:30 am. Our check out time is noon and unfortunately for you we were sold out the night prior. (I personally recommend to all of our guest) when needing a room that early to come the day before especially on busy days such as those. We are more than happy to accommodate early check ins when permitted we do have a early check in fee when it is that early that is just our hotel policy. As for the owner/ General manager he was in street cloths as that was his day off he had come in from the gym and caught the end of the conversation. I personally would like to apologize if you feel we don't welcome negative reviews as i am the one to respond i am in no way trying to be sarcastic i just explain things from our side and hope the guest will give us a second chance. i understand that you were not happy and completely understand if you do not wish to give us another chance. However i really hope you do as that is not the way things normally go. If you would like to discuss this further please don't hesitate to call.

"Best Western Minus is more accurate."

3
User 05/03/2019

Rarely has a 3rd floor room available. One of the noisier hotels I've been in. Front desk clerk has been eating a few times when I checked in. Unprofessional and a little gross. Rooms are clean, internet is decent, breakfast is decent.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
I do apologize for the inappropriateness of my front desk agent eating behind the counter that has been rectified. Normally our third floor is the last to sell out as that floor has our smoking rooms however for the last month and half to two months we've had workers in and they do get a bit loud at times however when its brought to their attention they are quick to settle down. We hope you will give us another chance in the future. Every review we receive helps us become better.

"Pretty Good Stay"

4
Edward W, Enid, Oklahoma 02/03/2019

Good breakfast. With a little creativity, I was able to eat low-carb/keto. The rest of the hotel was fine. Clean and tidy. Staff was nice when I checked in. Other than that, it was a pretty typical hotel stay.

BW G, Front Office Manager at Best Western Plus Graham Inn, responded to this review
Thank you Edward, for choosing us. We are glad you had a great experience and enjoyed your stay. Please come back and see us when your in town. Thank you

"2 night stay"

5
User 12/02/2019

Service was great. Room was clean. Staff was friendly and helpful. Breakfast was good and hot. Enjoyable stay. Would highly rvicerecommend this Best Western to anyone. Definitely will stay again if need arises.

"Never again"

1
SusannaLosAngeles, San Antonio, Texas 04/01/2019

Poor hours for use of fitness room. No bath towels left one day. Internet service terrible. Spouse could never connect to internet using iPhone. I could never connect using iPad. Never had problem connecting with iPad at any other hotel/motel and on cruise ships.

BW G, Owner at Best Western Plus Graham Inn, responded to this review
If you would of ask front Desk she would of told you we have a gym you guys can go to 24/7. About Wifi when we talked Ms. Susanna i fixed your internet on the phone about your i pad we don't know its not our WIFI. Thank you for this great comment.

"Clean rooms"

5
milisa t, Lubbock, Texas 27/11/2018

Clean rooms, friendly staff, good breakfast, washer and dryer facilities, pool, very nice place for small town. Kids enjoyed all options of breakfast available till 10am was great. Stayed here at least 10 times and everytime I am pleased

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Thanks for the awesome review, Milisa! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon. Cheers!

"An adequate choice in Graham, not too many hotel options available"

3
Shuttrrbug, Sugar Land, Texas 23/11/2018

We have stayed in worse and even better Best Westerns. Graham Best Western has a friendly and helpful staff, rooms are clean, large and adequate, even if a little antiquated. On the weekday we stayed it was very quiet. TV had many cable channels. Paid a very reasonable price. Did not have breakfast at hotel, went to local diner. Graham is a charming north central Texas town.

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Thank You Shuttrrbug We really appreciate you taking the time out to share your experience with us. We are glad that you enjoyed your stay at our property, We hope you will come back and see us soon thank you.

"Friendly staff"

5
Cragca, Lubbock, Texas 14/11/2018

I have been staying at this hotel for several years while visiting my Mother. The employees are very friendly and accommodating. They recognize me and know my room preferences. Last trip, Nicole took the initiative and called me prior to check in. She noticed I was booked in a queen room and usually I request a king. Stormy has educated me on using Facebook to post items for sale while downsizing my Mother. The rooms have always been clean. Roy, the owner/manager, is hands on and available to assist and also very accommodating.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Charlotte, Thank you for your glowing opinion of the staff. You are important to us and we love to show that in everything we can do to make your stay with us as enjoyable and comfortable as we possibly can. We look forward to seeing you on your next stay.

"THE WORST LODGING EVER!!!!"

1
Mrs. Diane W, New York 07/11/2018

Our stay at the BW Plus Graham Inn was the worst and most depressing ever! We had three rooms and all were a mess and the hotel was a mess. One room had a BLOODY BED upon arrival all the way thru to the mattress. The sinks and showers were backed up...the towels were thin and dirty...mine had a big brown spot on it. The sheets were gauzy, even after they said they had upgraded the sheets and towels. The pool was green because they didn't keep up their chlorine or whatever they put in the pool and it was full of algae, so the kids couldn't even swim. The breakfasts are all carbs and crap. It was dirty and horrible. We will NEVER STAY THERE AGAIN. We never liked it much there, but they said that there was a new manager and that things were upgraded. Well, that was a lie...maybe a new manager but nothing was upgraded. I don't even want to give it one star, but you have to in order to do the review. DON'T BOTHER STAYING THERE!!!!! HORRID DEPRESSING DIRTY and SCARY! A DUMP!!!! NEVER AGAIN!!!

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Mrs. Diane W First thank you for leaving a reply as that is how we improve. Second i am so sorry that you had a horrible stay with us. Whom ever told you that we have been upgraded miss spoke that is happening in December however we have switched sheets and towels that will go with our upgrade. We do apologize for the pool as the chemicals did not come in on time however the pool is closed for winter months you would have been unable to swim as it were. We did receive the chemicals and now the pool is sparkling blue again. As for the breakfast i am sorry that you felt it was not satisfactory we have to use best western standards for our breakfast food there really isn't much that is listed for dietary requests besides wheat toast, yogurt, and 2% milk with cheerios. i know that none of this can change your mind about our hotel however after explaining some of the reasons you had a bad experience i hope you might change your mind and take a chance with us again in the New Year as the upgrade will be completed by then. Again i am so sorry that you had such a horrible time. I would personally like the chance to change your opinion about our hotel if you would give me the chance. If you decide you are willing please give me a call personally at 940-521-0910. My name is Roy and i am the General Manager that did come in when the new owners took over. I assure you we are working to get the hotel to being the best in the area that is my goal.I want our guest to walk away happy ever single time.

"Family reunion stay"

5
User 22/10/2018

Great motel and location. personal there were very friendly and informative. Easy check in and check out. Breakfast was very good and good selection. Beds were very comfortable and had a great nights sleep.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Thank You Joe Your business is very important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate you!! Sincerely, Best Western Plus Graham Inn

"Wedding Party"

2
foxi7711, amarillo, texas 01/10/2018

Prior to arriving, I attempted to call the hotel several days in a row and got no answer, on Thursday someone would actually pick up and hang up on me. I finally had to call the 1-800 number. I simply wanted to confirm our reservations. I also needed to confirm that we received the wedding block rate. We had not. Thankfully the agent at the 1-800 let us know and I finally was able to reach a person at the hotel who fixed it for us prior to arrival. The problems continued at check in. I was staying for 2 nights and paying for another guest to stay 1. I was never asked if I were a rewards member. I assume I received no credit for my stay. We showered in standing water, ankle deep. The bread at breakfast was barely edible. When you opened the bread box you could smell the sweet odor of bread that was well past its prime. Later that afternoon I had to ask for plastic wear, and was made to feel as if it were a "bit much" to ask, as it was not breakfast time. When I asked if they had any extra condiments such as packaged parmesan cheese I was promptly told "we only serve breakfast". Obviously I am not an idiot, but having worked in a hotel for 2 years, know the staff eats delivery/takeout nearly every meal and thought it wouldn't hurt to ask. Having stayed for a wedding, there were many other guests from the same wedding party. All complained of slow drains and rude staff. On Sunday Morning with a full house, breakfast ran out before 9 and was never replenished. A member of the wedding party went out to his truck in the morning on Sunday, that had been parked directly in front of the reception area, and two tires were slashed and his car was keyed. I can't imagine the front desk staff not being alerted to something going on out front if they were actually at or near the front desk that night. I will say that the housekeeping staff were wonderful. The room was very clean. They always seemed busy and professional. Otherwise we would not stay again, nor recommend.

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Dear Angela Lopez, Thank you for completing the survey regarding your recent stay at our property. We do apologize that you felt the staff were rude and uncaring. I have read each review you submitted to get all information i can do to better my staff for future guest. I attempted to reach out to you to get further information and you were unavailable. I hope you don't mind that i ask them here in hopes you will contact me so that i can rectify this situation properly. When breakfast ran out did you bring this to the front desk clerks attention? We did not have a breakfast attendant for this week end as she had decided she wanted to stay at home with her children and we have not replaced her as of yet. It is hard for the front desk person to be on top of breakfast and run the desk when we are sold out. I feel had this been brought to her attention it would have been rectified immediately. Which is why i am asking if it was. I normally do not explain when other guest have an issue however seeing as you are using that to further your claim that the hotel staff are very uncaring i will address it. In regards to the guest that had an incident with his vehicle i can assure you had the front desk seen anything she would have taken action. She had been watching the parking lot as the wedding party and guest were outside drinking and visiting with each other till around the time she started getting breakfast ready. She did not see anyone around where this persons vehicle was parked. Our staff wanted to report this to the police and the guest refused us. We have not had a single incident in the year that i have been here with any vehicle or possessions in their vehicles being messed with, stolen, or vandalized. That led us to believe that this was not a random act and the fact this guest apparently had an incident at the wedding itself is why he refused our request to call the cops. I really had rather not comment on this, however i do not wish to have a wrong assumption of our desk agents or that of the safety of vehicles while they are guest at our hotel. This guest asked if we seen anything and was upset about the damage done rightly so, however he did not feel it fell on our front desk agent as we do not stay right there all night there are other responsibilities we have that take us away. We do appreciate your feedback as it does help us to make our hotel and staff better. If we can be of any further assistance or you would like to get in contact with us please fill free to give us a call at (940)521-0190. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Good stay"

5
Jonathan F, Norman, United States 21/07/2018

We stayed the night as we were laying over on a trip. Let me first address the staff, overall they are very nice. CeCe checked us in on Friday and was very pleasant. She let me know that the room requests I had could only be met half-way based on other occupancy which I appreciated. The housekeeper in the am was nice in the hall as I needed a plastic bag and she got me one. The breakfast was nice, the waffle maker had a Texas shape which we loved. Coffee was good. The room was decent, clean and the AC worked well. This is not a knock on management because they did not build the place but with two double beds there could be more room between the wall and the first bed. The other furniture was sparse. No local directory in the room which disappointed me, but the desk was able to suggest food and drink We stayed here the same weekend last year and the hotel was transitioning to a BW Plus and the landscaping looked better now. Now to my issues, when I reserved the room I indicated 3 guests, but I only got two bath towels. The desk had extra but if I said 3 people, you would think that equals 3 towels. The light bulbs, pick a color, either bright white or daylight. It plays tricks on the mind when bulbs are different colors in the rooms and halls. We will stay here again in about one year.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Jonathan, We thank you for your raving review of our front desk agent CeCe. We value any and all feedback and have addressed the couple things you pointed out. Light bulbs have been changed and more towels in each room. We were waiting for our next shipment as they are back order so we do apologize for the inconvenience of them not already being in your room. We hope next visit will be better. We hope to see you again in the futur. If we can do anything else for you please don't hesitate to contact me at 940-521-0190. Thank you, Roy Rawat

"Great Place!!!"

5
ladylarks, El Paso, Texas 17/07/2018

It was excellent, good location within restaurants, Walmart for shopping, great services, friendly staff, clean rooms, comfy beds, good breakfast, grandkids loved the swimming pool, couldn't ask for more!!!!

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Hello LadyLarks Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed stay. We hope you will come back and see us again soon.

"Very nice"

5
User 18/06/2018

My husband and I were in Graham for the Possum Pedal bike rally. We stayed at this Best Western and it was very nice. Clean room, friendly staff, great breakfast. Had a great ride because of great night's rest on a very comfy bed. Will definitely stay here again.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Mountainscalling, Thank you for your review, We appreciate feedback from our guests. We are so glad that you enjoyed your stay with us and that our staff was accommodating to you and your husband. We hope to see you again in the future. If we can be of service in the future please don't hesitate to contact me at 940/521/0190. Thank you for your loyalty to our brand. Roy Rawat] General Manager Best western Graham Inn

"BEST STAFF"

5
bfarmer1020, San Angelo, Texas 14/06/2018

If your looking for the best place in town look no further this place is top notch clean rooms, great staff, and good breakfast, and to top it all off rates were better than anywhere in town. We will be back..... A+++++++++++++. Bill Farmer

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Bill Farmer, Thank you for completing the survey regarding your recent stay at our property. We appreciate all feedback. We are glad that you had a pleasant stay with us and hope to see you again in the future. If I can be of any assistance, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Nice stay/good breakfast "

5
User 10/06/2018

My wife and I had a nice stay here while in transit. The lobby and room was clean and comfortable. The breakfast was tasty and filling though the eating area was small so I enjoyed a quiet breakfast out by the pool. Recommended for an overnight stay.

"Under new management"

5
U2094IIgaryc, Kyle, Texas 09/06/2018

Roy Rawat is young, but wise beyond his age. He has been the General Manager for six months. He will be having this hotel renovated, and all of the photos that you can see in previous reviews will be soon a thing of the past. The entire staff is eager to please, if you have a need, or problem just tell them.

"Hotel doesn't honor internet prices on BW website"

1
clrobinsoncattle, Pilot Point, Texas 12/05/2018

Hotel smells and needs to be updated. TV didn't work room phone didn't work I had to call front desk from my cell phone. Cats running outside trash was on the parking lot not a very clean please for the price of the rooms.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Mr,Robinson Thank you for completing the survey regarding your recent stay at our property. Mr.Robinson i have looked at your reservation and the room rate and how you were able to get that rate. I also spoke with the front desk person that was working that day about why we weren't able to get you that rate. Sir if you would of said your an AARP or AAA member and can you honor that.We would of gladly honor that rate since we are advertising for it. Thats the code its use for your discount . The smell, your room was on the smoking floor. If you would of requested a different floor we would of gladly moved you. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Hotel acceptable"

4
User 27/04/2018

The decor seemed dated but overall the stay was good and without any negative issues. The staff was pleasant and helpful. The breakfast was good. The checkout efficient and the check in without incident.

BW G, General Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Good choice!"

5
TXMamacitaII, Terrell, Texas 25/04/2018

We have stayed here many times on our way through town. The room is always comfortable, and the hot breakfast is always very good! Roy Rawat is the general manager, and he manages the property very well. Front staff is always very helpful.

"Small Town Hospitality"

5
User 23/04/2018

There are no bells and whistles at this hotel. But, lots of hospitality and good value for the price. Free breakfast and wifi. The room was clean and in good working order. Nothing to complain about, other than we needed more towels.

BW G, Front Office Manager at Best Western Plus Graham Inn, responded to this review
Dear Mark Chiles, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Plus Graham Inn

"Graham"

5
shawn h, Killeen, Texas 22/04/2018

Excellent stay all the times I've stayed there. The rooms are always clean, no issues except the internet in the upper floors can be sometimes slow connection. The ladies at the front desk are always kind and happy to help me.

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Dear Mark Chiles, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"fantastic"

5
aprilbelyeu19, Jacksboro, Texas 07/04/2018

Always love staying at best western, the staff room and breakfast was top notch. We try to get away from hectic days and come here to relax. Its like a vacation every time. We will recommend best western to all.

BW G, Manager at Best Western Plus Graham Inn, responded to this review
Dear Mark Chiles, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Losing appeal"

3
lw3, cleveland 08/02/2018

Have stayed here annually for the past 5 years. It's "okay" for a night. It needs a lot of work. Cob webs by windows. Sheets were gray. Towels yellow and stiff. Everything is very old. Chose not to use the sofa in room..artwork from the 1960s. We paid a total of 92 dollars with tax. That being said..I need to compliment the staff. The front desk lady who checked us in was SO nice, polite and professional. Very sweet. Gave us ideas for dinner, as we wanted something different this year. Despite the gray sheets, bed was firm and comfortable. Air conditioner worked well. Overall...really hope they update property soon..their business depends on it. If management reads this, I hope that the money for updates is spent on new beds, towels, sheets, carpet and sofas...NOT the lobby. Many hotels make the lobby beautiful instead of guest comfort. We are here to rest, not hang out in the lobby. I like your hotel and your staff is top notch. Breakfast was good too. Looking forward to next year to see if things have changed. My fingers are crossed.

"Stay at Best Western Plus"

5
91jacobj, Donaldsonville, Louisiana 06/02/2018

The employees here are very polite, helpful, kind and the manager made exception to the breakfast schedule by having it ready at 5:30 a.m. We also liked it cause they had free wash n dryers. We appreciate the time we spent there while working in Elbert, Tx.

"Excellent place to stay"

5
Deanna F, Waco, Texas 07/01/2018

The room was very nice, and the staff were friendly and accommodating. This place had everything anyone could want in the way of amenities. I was surprised to find a free washer and dryer available for guests, or at least it did on the second floor where I stayed. Not sure about each floor. The free breakfast had everything you could possibly want for breakfast and was very tasty. I would definitely stay here again.

"Stay in Graham"

2
mikechek, McKinney 02/01/2018

The rooms were not cleaned well. The parking lot was very dangerous from ice and no ice melt was used. I wish there was a La Quinta in Graham. They generally do a much better job. The front desk staff seemed to not care.

Roy R, Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9405210190. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"excellent place to stay"

5
D7359XQalicias, Boyd, United States 28/12/2017

All rooms and bathrooms are very clean, breakfast is excellent with lots of great choices. Staff is very helpful and friendly. Prices are very good. We travel to this area several times a year and always stay here

Roy R, Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Enjoyed the Stay with Quietness"

5
amytxn4, Winters, Texas 21/12/2017

I enjoyed the stay - cleanness, Christmas decorations were up, room was very relaxing, love the pillows as they were so soft and slept like a baby, quietness, laundry room provided a washer and dryer with no cost to use, and breakfast was wonderful. It was in a good area with Walmart and the Dollar General store nearby. This was a business stay for me.

"Great place to stay"

5
User 16/12/2017

This my goto place when I am in the area hunting. The rooms are clean and comfortable and the staff is friendly and attentive. The manager is always helpful and makes me feel welcome. There is plenty of parking and it's well lit. All in all a great place to stay.

"Very nice!"

5
DottyGale, Austin, Texas 04/12/2017

Was recently in Graham for a wedding. Wasn't sure where to stay, so we picked the Best Western. Was very pleasantly surprised by how wonderful it was! Very clean and nice. Staff was excellent - friendly and personable. They were very helpful in directing us to good places to eat as well as to the church where the wedding was. Had microwave, refrigerator, wi-fi, flat screen tv and cable. Non-smoking room. Breakfast the next day had a good variety of options. I would definitely recommend this hotel. And, if in Graham again, this will be where I'll stay. Good job, y'all!

Roy R, Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"Good for area"

3
tinayoung1121, Austin, Texas 03/12/2017

Average BW, not a BW plus. Large rooms with one chair and ottoman, this oversized room could have had extra chair for couples to sit in room. Pillows are small and feather like, WalM is near by if you need items.

"Not overall great experience"

2
trinab767, Hico, Texas 20/11/2017

Poor service behind desk. Not accommodating when request were made. Breakfast items not kept refilled. Dust ruffle on bed was upside down. Smoke smell in a non smoking room. One particular employee behind desk did not follow request made and was definitely not a friendly person.

Shilah J, Manager at Best Western Plus Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9405210190. Sincerely, Roy Rawat General Manager Best Western Plus Graham Inn

"feeling of being at home"

5
billydavek, Rule, TX, United States 31/10/2017

Very nice facility. We were there attending a nearby wedding. I traveled for a living (outside sales) for 30 years. Best Western was always my 1st preference. I have strong preference for local independent businesses.

"Great stay!"

5
David O, Alamogordo, NM, United States 22/10/2017

We stayed here one night to break up a longer trip. The property appeared new and was in clean, well-kept condition throughout. Staff was friendly an helpful. The location is close to many places where we were able to eat. Will definitely stay here again.

"Great place to stay"

5
User 22/10/2017

Great hotel to stay at. Will stay hear again. Very friendly people and very clean rooms. Great breakfast items. Easy in and out here. Did not have anything negative about this hotel. Lots of parking spaces.

"Nice experience"

5
cathyf434, Verden 19/10/2017

Got in late quick check in... very polite and professional staff with welcoming smile..good night's rest.. very clean... breakfast had a variety of items to chose from.. I would definitely bring my family to stay at this hotel.

"Going to a wedding then a funeral"

5
wandaw643, Lewisville, Texas 14/10/2017

Everything was in house. All rooms on hallways which made me feel safe. Quiet, restful, friendly staff, & a full breakfast served free. Many places are charging now. Smoke free& clean. People were visiting & discussing their trips at breakfast. Happy place?? .

"Great Stay"

5
Tricia O, Kingwood 09/10/2017

We stayed here to attend a wedding nearby at Sparrow Creek Ranch and had many out of town family members staying in the hotel as well. We were very satisfied with our stay. Rooms were clean, staff was very friendly and helpful. I would stay here again if ever in the area.

"Very clean and Helpful Staff"

4
Roger B, Dallas, Texas 08/10/2017

The hotel has a nice location to the downtown area of Graham. The hotel is fresh, clean and has the amenities for an over night or two stay. The staff was friendly, helpful and proud to tell you about their city. Ample parking and close vicinity to numerous restaurants. A place I'd stay in again.

"Great value and quality"

5
Divinit, Dallas/Fort Worth 07/10/2017

We came up for a friend's wedding this weekend. Excellent service from the staff! Have paid much more for less.... Very highly recommended...Nichole at the desk is fantastic! Lots of eateries and grocery nearby. Great find!

"Outstanding perfprmance"

5
williammH5843PK, Graham, Texas, United States 19/09/2017

Ms Ferguson took pictures of my sisters and me having breakfast at Best Western honoring my sister Mary's 93rd birthday and e-mailing/texting the pictures to each of us. Outstanding performance in all respects!! W.D. McFarlane, Jr.

"Graham and Possum Kindgom Lake"

5
User 18/09/2017

The staff were all welcoming and efficient, both coming and going. The lady who served breakfast handled a full house with no help, except for the overnight desk agent staying a little later to watch desk and phone, probably. Breakfast was really good for such a small space, as hotel breakfast go. Even the Dominos pizza delivery guy was so nice Saturday late night and Sunday morning, the same lady who served everyone breakfast and took over Front Desk duties afterwards gave us a great recommendation and directions to local lakeside enjoyment that was just right for our speed that day before driving home.

"Haven..Heaven...Always a treat to stay here"

5
TXNancyBayouVista_TX, Bayou Vista,TX 09/09/2017

Two weary folks seeking peace and quiet after fleeing Gulf Coast/Hurricane Harvey. Most friendly staff ever made us welcome and comfortable. This BW hotel has small town charm and they treat their guest like family. We stay at this hotel every chance we get to visit Graham,TX.

"Kept up nicely"

4
Steve H, Fort Worth, Texas 06/09/2017

So many motels clearly go down hill but this place appears to be maintained as it should be. Little towns like Graham don't have many choices, so it's nice to have a place to go each year when I come out west.

"Outstanding Stay!"

5
Randy K, San Antonio, United States 31/08/2017

Great property and place to stay. Value is outstanding. The staff was extremely helpful, personable, and welcoming. The room and facilities were some of the best I have experienced in a long time. I will definitely stay in this property on my next visit. No more hunting around for a place to stay, I will book this facility in a flash.

"Great staff"

5
Kristin H, Fort Worth, texas 15/08/2017

I highly recommend BW in Graham, TX. It was clean and comfortable. the entire staff was absolutely amazing. Every staff member was friendly, caring and happy. It was delightful, thank you for a great experience. Thank you

"Overall nice experience."

3
460sherryp, Henderson, United States 09/08/2017

Friendly staff, good price for quality of room & good breakfast. I wasn't blown away by anything but I had a nice stay & I would stay there again. The only problem I had was the latch on my door was loose & did not work.

"Review of Best Western Plus Inn in Graham , Tx."

5
roselynm280, Arlington 07/08/2017

We had a very pleasant experience. There were more of us coming in than were checking in with nothing being said. They let us hang out in the lobby after check out because we needed to be at a funeral home an hour and a half after check out. The entire staff could not have not have been nicer including the maids.

"clean safe room for a great price"

5
tonylS6730AO, Dallas, United States 06/08/2017

I stayed here one night in August 2017. Everyone was super friendly, the hotel was clean, bed was comfy, good AC, safe, all for under $100 bucks. Def. the place to say in Graham. I didn't get up in time for the breakfast but it's free.

"Superior Staff, Average Room"

4
Ashley C, Ardmore, OK, United States 04/08/2017

The staff will go out of their way to help you. The rooms are average, as is breakfast. The beds are comfortable. The decor is typical for a Best Western. They have an outdoor pool, but I did not visit it.

"More than expected"

5
Jonathan F, Norman, United States 30/07/2017

We stayed at the Best Western in Graham this weekend for a night. We were on our way to Possum Kingdom Lake to meet our son. I can not tell you enough how nice the staff was. Nicole checked us in and was super nice. She even suggested a place for dinner. The pool was nice and located just off the lobby. The sodas in the machine were just a $1.75, that is cheaper than the store. The breakfast was so so, but we went at the end of the time so that is okay. We will stay here again next summer.

"Very comfortable accommodations"

5
Kat L, Dallas, Texas 30/07/2017

The hotel is conveniently located, accessible to local dining and/or shopping. Staff was incredible - helpful, personable, friendly - and the room was very comfortable. Although I was not pulling anything, I noted a designated parking area for folks hauling boats/trailers, and that impressed me. I happened to NOT be traveling with my dogs this trip; had they been with me, I would not have been able to stay here as this is not a pet friendly location :-( I didn't use either this stay, but both the pool and the fitness room looked adequate and clean. Bed was very comfortable and the breakfast was pretty standard - nothing to get excited about, but adequate. I would definitely recommend this hotel if you don't travel with pets.

"Great hotel friendly staff"

5
Susan H, Bossier 27/07/2017

Amazing polite friendly staff great rooms one of the best places to stay in graham! They are always friendly and helpful with any issues or requests you may have .... fast checkin and express checkout make it easy to be on your way.

"Best hotel in Graham"

5
brienad2017, Dallas, United States 10/07/2017

Staff was friendly & helpful, facility was clean and beautiful, no roaches, free laundry. Didnt get to utilize the pool or breakfast but definitely will on our next trip to Graham as we are in Graham visiting my fiance every weekend at one of the rehabs there.

"Pick this hotel!"

5
User 07/07/2017

Great experience. Chose this hotel. We had a family reunion and found best Western in graham in the internet. The website stated all the rooms were booked for the weekend so we decided to call to check and luckily they had room for us. The staff is very friendly and the room is clean and comfortable.

"great for the price"

5
paula m, Wichita Falls, Texas 03/07/2017

this is a wonderful place. Beds were so comfortable!!! The carpets needed to be cleaned but it is a very busy place, so they might not have had time to clean them. Over all it was very clean and I would stay there again. The breakfast was wonderful and staff was very friendly.

"Good place to lay your head for some rest"

5
gear_guy25, Juneau, Alaska 26/06/2017

very simple room. Clean, quiet, and cool. Wifi worked just fine. Staff was very friendly and helpful. Not an overly amazing room, but it filled the bill and was a nice stay in a small town. I would stay again if I where to travel back there.

"vac family reunion"

2
lenettab2017, Leesville, United States 25/06/2017

went to my dads for family reunion , Graham Texas is where we stayed , it's 12 miles from /Bryson Texas Was told pool was out ,but they got if fixed before we got there. Water was cloudy , kids loved it . when ATT towers went down all the kids almost had a heart attack . all in all we lived threw it. we booked because it was 20 cheaper , not sure if it was worth the money saved.

Shilah J, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Lenetta, Unfortunately we all had to survive the towers being down but I am pleased we were able to have the pool up and running for you. It is most important that our guest are comfortable and enjoy their stay with us and while somethings are out of our hands we can control a comfortable nights rest at a price that can't be beat! I hope you'll give us the chance to WOW you on your next visit. Regards, Shilah J

"Quiet stay"

4
johnkellya, Decatur, United States 20/06/2017

This property is on Hwy 16 South in Graham Texas and was typical of BW Plus. Appearance was clean, front desk was attentive and helpful. Breakfast was Ok for the free service, by 8 AM tho out of bacon, and only offered pork flat sausage. Eggs were ok. We did have a problem with the AC/H unit. It was extremely loud and since the property was sold out we could not move.

"it was ok"

3
jthm13, Fort Wayne, Indiana 19/06/2017

everything was ok, except for the broken down washing machine and the many many bugs everywhere. dead and alive. the pool was dirty and no one would swim in it. I ended up moving out of this hotel and staying at the holiday inn in a town called mineral wells. very nice hotel.

"Graham, TX stay"

5
B4301CDmattb, Denton, Texas 05/06/2017

Went for the food truck championship on June 3rd. Very courteous and professional staff. The hotel was clean inside and out. The room was very clean. Will definitely stay at this location in the future.

"B. W..Graham Mega Stars Kudos Stay"

5
TXNancyBayouVista_TX, Bayou Vista,TX 01/05/2017

Another fun stay at Graham. Family coming in to celebrate Mom's 90 B.D. Ryan very helpful with info to theater and eateries plus directions. Candace cheerful at 2:38am Sat. when we called to see if son's family made late night arrival. Grounds are newly landscaped and look great. Grand Kids loved the breakfast buffet. Plenty of selections. This hotel never fails to deliver to make folks feel at home.

Shilah J, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Nancy, We are pleased you enjoyed your stay at our hotel. We truly view this as our home and hope to welcome each guest as family and friends. It is so important to us that our guest feel comfortable and relaxed while staying with us. We look forward to serving your family in the future. Regards, Shilah Johnson

"Could be better"

3
MommaDooX8, Sherman, Texas 01/05/2017

The hotel was in good condition and the room was clean. However, there were a few working issues with the room. The breakfast was not edible, as my husband stated "the eggs were swimming in water and the bacon was swimming in grease." Overall, the staff was friendly and accommodating and the hotel was nice in appearance.

Shilah J, General Manager at Best Western Plus Graham Inn, responded to this review
Dear MommaDooX8, I am pleased to hear that you enjoyed our ultra clean facility and friendly staff, it is our goal to make your stay enjoyable. On behalf of my staff, I would like to apologize for not exceeding your expectation on our breakfast buffet. We will use your comments and suggestions to create a better guest experience in the future for you. I hope you allow us the opportunity. Regards, Shilah Johnson

"Rating of Best Western in Graham, TX"

4
Larry H, Bedford 23/04/2017

We found this hotel to be nice with a friendly staff. The breakfast buffet was depleted and most all tables full in the dining area. There was no orange juice, and the waffle liquid had run out. The items that were available were good. We would stay at this hotel again and would recommend it to others.

Shilah J, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Harry, We appreciate that you took time to let us know that you enjoyed your stay. Unfortunately our breakfast was so good you didn't get to enjoy all our fantastic items because we couldn't keep up! Next time you visit us we hope to provide you with an even better experience. Be sure to utilize our Grab & Go Breakfast on your way out. Thank you again. Regards, Shilah Johnson

"Very Clean with friendly staff"

4
Tolleya, Texas 18/04/2017

The breakfast is terrible! However, the room was spotless. I can't say enough how clean the room wasThe staff was very friendly and eager to offer assistance. The hotel was very quiet and overall was very nice.

"Weekend stay"

3
User 17/04/2017

Came into town for a wedding, staying two nights. Staff very friendly and welcoming. The price for room was good. The only complaints were could hear people above us when we were trying to sleep and the mattresses were very hard. The furniture and carpet needs to be updated. We overall had a pleasant stay.and hotel was conveniently located to town.

Shilah J, General Manager at Best Western Plus Graham Inn, responded to this review
Dear Kelly, Thank you for your candid review. We are grateful you found our staff warm and welcoming. We are doing our utmost to update our hotel and I will pass on the suggestions for furniture an bedding so we can provide you with a better guest experience in the future. We hope to see you next time. Sincerest Regards, Shilah Johnson

"Comfortable overnight stay"

3
M6707EQginap, United States 12/04/2017

I stayed here while attending a conference in Graham. It was only for one night, but I was comfortable while there and the staff were friendly. It was in a convenient location. Check-in and Check-out were both quick and efficient.

Shilah J, General Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear M6707EQginap, We work so hard to make every guest feel at home. To know we are doing a great job really affirms us. We are very glad you enjoyed your stay and we look forward to see you again. Regards, Shilah J

"Very nice stay"

5
Bert N, Wichita, Kansas 10/04/2017

We really enjoy staying at this motel while visiting family in Graham... all staff are extremely friendly, everything in rooms was in working condition, including air conditioner, rooms were very clean.

"awesomeness"

5
L8553NTtims, wylie, United States 10/04/2017

awesomen the hotel was all you could want and more the staff clean rooms hot breakfast friendly atmosphere parking lot was trailer friendly plenty of room for us car show guys one of the first things a car show guy wants is a place for truck and trailer and man they have it

Shilah J, General Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear L8553NTtims, We are thankful that you chose to take the time to tell everyone about your experience at our property. We recently upgraded our truck parking to make it bigger and more easily accessible so we are thrilled you had a chance to enjoy it! See you next time. Regards, Shilah J

"Great stay"

5
536lynnt, Tulia, Tx 24/03/2017

Hotel staff was friendly and went out of their way to make sure we had what we needed. The breakfast was refilled when needed and never had to wait. The rooms were clean and beds I thought were comfortable. We will definitely stay their again next year

Shilah J, General Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear 536lynnt, Thank you for taking the time to let us and others know what you thought of our property. We are pleased you all enjoyed breakfast and had a comfortable nights sleep. We will see you again. Regards, Shilah Johnson

"weekend getaway"

5
Patricia L, DeSoto, Texas 08/03/2017

The check in and out was easy. The staff was pleasant. The rooms were more than I expected for a small town of about 9000. The quality was present in all things. The breakfast waffles really topped it off for me. I have stayed in Paris France at the Best Western and it beats the city of Love by a long shot.

Shilah J, General Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Patricia, We are beyond excited to have such a compliment given to us. To compare us to such a beautiful city and let us know we are doing great is such an encouragement. We look forward to having you again. Regards, Shilah Johnson

"Best Western Plus ....... and Minus"

3
HermanTheGerman-inTX, Dallas 29/11/2016

Staid for three nights over Thanksgiving and received a friendly welcome from front desk staff Nicole. She assigned a quiet room at the end of the hallway. The king room had warped carpet, sofa with torn fabric and a coffee table, dresser, desk/table with chair, a good size fridge with freezer shelf, but the door trays were all broken out. The mini microwave has very little power, the TV has no HD channels and for unknown reasons, the picture was always zoomed, so that you could not see football scores, news banners or similar. Same on the TV in the breakfast room, seems to be a general set-up problem. The bathroom was standard, with patched tub, spots and drips on the walls - a sign of sloppy house keeping/cleaning. The bed's pillows were small and not well stuffed. Hardly any neck/head support when sleeping. A/C works well, but is noisy and will wake you up during the night.The breakfast experience was disappointing. A small room provides the buffet and six small tables to accommodate potentially 100-150 guests. Crowded, many guests carried their breakfast back to room or sat in the lobby, plates on their knees. Grease soaked bacon and meat-product patties, hardened egg burritos, lukewarm coffee. Front desk staff has to replenish buffet, which causes waiting guests on either side. It would not surprise me if the golden arches next door provide a better breakfast encounter. One night, the guests above our room trampled, bounced or similar until 2 am. Hotel staff Cecilia intervened several times on our behalf, to no avail. Fortunately, these inconsiderate guests left the next morning. In summary, this is not a "bad" hotel - but not a good one either. We will probably stay at the Holiday Inn Express next time when we visit Possum Kingdom Lake area. Nonetheless, they have very friendly and caring staff.

"No impressed "

1
cindypsu, Mt Vernon, Tx 26/11/2016

Drove almost 3 hours for a weekend getaway, room is ok. However pillows are small and we had to ask the desk twice for more pillows. There are 2 phones in the room and neither phone works. Mini fridge doesn't get very cold, thank goodness it was just Pepsi and Dr pepper we put in it. And the microwave won't work, it's just a big clock. And to top it all off, you have to fight with the TV remote to get it to change a channel. Will we come back again? VERY DOUBTFUL.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Cecelia Assistant Manager

"Best Western Plus in Grahm TX"

5
User 15/11/2016

This property is a safe bet when in this part of Texas. It is consistent with the quality expected of a Best Western Plus - clean rooms in good repair, modern amenities, and clean. The staff was attentive and efficient. This is a fairly sparse region of the country and there is a lot of variation when looking for a hotel. Definitely consider this one in Grahm.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for taking the time to tell us of you satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We appreciate your patronage and hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX, we look forward to your return. Sincerely, Cecelia Assistant Manager

"great nights sleep"

5
Eugene B, ft worth, United States 27/10/2016

I received great service with ease of access. Nice and comfortable pillow top bed. Good nights sleep and a good breakfast started my day off on the right foot. I will return for pleasure trips as well as business trips. A great fitness center although I didn't use it others in my group did.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your cooperation in taking the time to complete our survey following your visit to the Best Western Graham Inn. We appreciate your patronage and hope you will stay with us at the Best Western Plus Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Cecelia Assistant Manager

"Fall visit"

5
meljo2015, Andice, Texas 08/10/2016

They have totally redone this Hotel. The last time we stayed here was over 10 years ago. It is so clean and we slept so good. The scrambled eggs had bits of bacon and cheese but not too much. Coffee is Folgers but it was perfect. If I had to say anything negative it would be the bed pillows. But I did not ask at the desk if they had options.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write. I hope you will consider staying here again the next time you are in Graham TX, we certainly loved having you here. Sincerely, Cecelia R Assistant Manager

"Filthy Crickets"

1
Georgina A, Fort Worth, United States 04/09/2016

The staff is outstanding and very professional. However, the rooms are filled with filth and crickets. Disgusting carpets and crickets compromised the quality of the staff and all the efforts they make to accommodate their guest.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Cecelia Assistant Manager

"Horrible smoke smell"

1
User 13/08/2016

We stayed in a non smoking room and it reeked. We ended up going to the Walmart down the road and getting deodorizer to bare the smell. The sheets had stains on them and on one of the corners there was even a cigarette burn hole. Worst hotel ever. Do not stay here. Stay at one of the others down the road.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, Cecelia Assistant Manager

"Great place and wonderful service!"

5
User 29/06/2016

I came in for a funeral, which is always a depressing time. The girl at the front desk was so cheerful and welcoming! She did a great job at making us feel at home and even brightened our overall mood! Our room was great and very clean. Although the circumstances were bad, the experience and overall hotel was great!

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your cooperation in taking the time to complete our survey following your visit to the Best Western Graham Inn. We appreciate your patronage and hope you will stay with us at the Best Western Plus Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one. Sincerely, Cecelia Assistant Manager

"Noisy first floor"

3
Vicki R, Midland, United States 27/06/2016

2nd stay here but late noise was bad this time. Possibly in an adjoining room to ours or overnight staff? Couldn't really discern where noise was coming from and no one at front desk to help or complain to. Not necessarily staff's fault but still made for an unpleasant overnight stay this time.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, Cecelia Assistant Manager

"An average place to stay."

3
Ed D, Wichita Falls, Texas 23/06/2016

Overall this isn't a bad place to stay. The rooms are fairly quiet and the area is decent. They do provide a gravel parking area for RV's and trailers, which is a plus. However, the rooms all seem to smell of smoke, even those that are in the non-smoking area. This is a major negative for people like me that hate cigarette smoke. Also, the bathtub looked like it had been quasi-repaired by someone that knew nothing about plumbing! The caulking around the overflow drain was cracking and made me wonder why it was even put there in the first place! Stay here if you are looking for a cheap place to pull over for the night. But the next time I'm in town I'll probably try elsewhere.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, Cecelia Assistant Manager

"Nice stay except for smoke."

4
dmrosejyg, Phoenix, Arizona 17/06/2016

We've stayed here before. The hotel is really nice and the location is good. The rooms are clean and comfortable. Breakfast is hot and filling. The breakfast staff keep all the containers full and are very helpful. Our only issue this time was the 3rd floor. Half of the rooms are non-smoking and the other half are smoking. It was very smokey smelling in the halls. If you're a non-smoker, ask for another floor.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for taking the time to tell us of you satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We appreciate your patronage and hope you will stay with us at the Best Western Graham Inn the next time you are in Graham TX, we look forward to your return. Sincerely, Cecelia Assistant Manager

"nice hotel with smoking rooms"

4
FortWorthJeffie, fort worth 09/06/2016

Here on business for 3 days and I was pleasantly surprised (and even shocked) that there are still smoking rooms available in hotels. I of course am a chimney but I am so use to stepping outside of the hotel to "puff" that entering my room I saw not one but 2 ashtrays. Throwback era to say the least. The room was spacious, clean and ample work space. I have no complaints. In fact I want to give a "shout-out" to Chelsea (front office) for making the check in process smooth & easy. Glad I chose the hotel and in fact I will be back next week. Thanks again Best Western for hiring good people

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for taking the time out to comment. We appreciate you for the positive feed back and glad we where able to meet your accommodations. We hope to see you again here at the Best Western in Graham TX.

"Left early!"

2
FWIppon, Fort Worth, Texas 04/06/2016

You do get what you pay for, but this was below our relative expectations. Stains on top blanket, dead bugs on bathroom floor upon arrival, aged and stained tub. We were uncomfortable staying here. The hotel can't control this but the entire 3rd floor smelled like cigarette/cigar smoke. It's a non-smoking hotel. Won't be coming back.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Plus Graham Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service. Sincerely, Cecelia Assistant Manager

"Not Disappointed .,. Great Stay"

5
GulfTX, Galveston County Texas 20/05/2016

We arrived late, after 11:00 PM .. to a large clean room on the first floor. The girl at the desk was cheerful, informative and responded to our immediate needs (restroom). The king-sized bed in the room was comfortable (firm), the a/c worked great (the thermostat on the wall was accurate and located right next to the bed), there was a nice large screen TV and the bathroom was fully appointed and clean. Also, the wifi in the room worked great. We used the ironing board and iron in the room closet as we had an important meeting the next morning. Always nice when we find a nice motel/hotel in a small town. We slept well. The hot breakfast the next morning was adequate, but seating was very limited We did have one problem. After checking out of the motel, I could not find a medical cream that would be difficult to do without. I called the motel later the next day. They were most responsive, even invited me to check the room for myself (as it had not yet been rented again). We did find the cream later than day, not at the motel, but in the bottom of a suitcase. The staff could not have been more responsive to our needs. The next time we need a hotel in Graham, we'll return to Best Western.

Cecelia44556, Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We appreciate your patronage and hope you will stay with us at the Best Western Plus Graham Inn the next time you are in Graham TX. We look forward to your return. Sincerely, Cecelia Assistant Manager

"You get what you pay for"

3
Ronald H, Graham,TX, United States 15/05/2016

Nice facility and good rates. Several little things that was not normal good BW quality. No TV listings in the room. Elevator id not work. Ice machines worked all working. Half the drink vending machines were empty. No express checkout. Computers in the Business Center were unusually hard to understand and use browser. Had hotel clerks try to assist and they could not get them to work either.

"LEISURE STAY"

5
Gail B, ABILENE, United States 10/05/2016

I thought the room was very comfortable. I thought the breakfast was excellent and the choice for the breakfast was very accommodating to all. I thought the bed was very comfortable and the room was very nice and always very clean. The staff was very friendly no matter what time of day I walked in. Also suggested very good restaurants to eat at.

Nicole B, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear Gail B, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We appreciate your patronage and hope you will stay with us at the Best Western Plus the next time your in Graham. We look forward to your return. Sincerely, Nicole Brewer Front Office Manager

"Good customer serivice above average hotel"

4
User 20/04/2016

Hotel was above average with good customer service, breakfast and comfortable bed. My only complaint was we arrived early around 2 pm and was informed in order to check-in early we would have to pay a $20.00 fee, needless to say we left and came back at regular check-in time. Overall a good stay. I would definitely stay at this hotel again.

Nicole B, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear Johnny B. Thank you for your comments concerning your stay at the Best Western Plus. I appreciate you taking the time to write and hope you will accept my apologies for any inconvenience you experienced at check in. I am glad that you were satisfied with our property and your accommodations. We appreciate your patronage and hope you will stay with us at the Best Western Plus the next time you are in Graham TX. We look forward to your return. Sincerely, Nicole Brewer Front Office Manager

"Small town Texas"

5
Joseph B, Urbana, United States 17/04/2016

This hotel is very convenient, clean and fully equipped for a good stay, and Nicole the manager is beyond helpful and pleasant! It would be worth staying here just for her! The bed was very comfortable, and the breakfast was better than the usual hot breakfast, with bacon and sausage as well as the usual fare. I would feel comfortable recommending this hotel!

Nicole B, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Dear Joseph B, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our hotel. We certainly enjoyed having you with us. We consider dedicated and competent staff members like Nicole our most valuable asset. She was pleased that you acknowledged her efforts. We appreciate your patronage and hope you will stay with us at the Best Western Plus the next time you are in Graham TX. We look forward to your return. Sincerely, Nicole Brewer Front Office Manager

"Clean room with comfortable bed"

4
Teresa H, Boswell, United States 18/02/2016

The room was nice, but dark. I would suggest different lighting. Also, all rooms should have an ironing board, especially for the business traveler. The staff are very friendly and helpful. The choices at this hotel's breakfast are minimal, but OK as far as hotel food goes.

"Very good stay"

4
User 06/01/2016

Our stay was very brief but we had no complaints (the bed was a little too firm but the pillows were great). Staff was very friendly. Everything was clean and neat and the room was large. We would stay here again. We are Hilton Honors members but there are no Hilton hotels in Graham. This was a nice surprise--very good value for the money.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9405210190. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Linndsye Sears Front Office Manager BEST WESTERN PLUS Graham Inn

"Extremely Nice"

5
Matthew P, Graham 26/12/2015

We live here in Graham, but we always rent rooms here for our family when they stay. They love it. Extremely clean, nice staff, and the price is perfect. Has to be the best hotel in Graham. The location is perfect near lakes, downtown, and places to eat. This is a must stay when in Graham.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your kind comments regarding our staff and service held at our hotel recently. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know your satisfaction. We hope that your family continues to stay here at the Best Western Plus Graham Inn with us. Sincerely, Front Office Manager Linndsey Sears

"Feels like home"

5
David B, Denison, United States 21/12/2015

Everyone is so nice and friendly, rooms are super, clean and breakfast is great, lady's at the front desk are very friendly and helpful, hotel is in center of town so you have great excess to every thing, when I go back for other deer hunting trips will be stay here.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Plus Graham Inn. I appreciate you taking time out to give us feed back. We appreciate your patronage and hope you will stay with us at the Best Western Plus Graham inn again. Sincerely, Front Office Manager Linndsye Sears

"Great Help"

5
User 08/12/2015

I want you to know that this hotel is a really good hotel. Primarily because of Rachel at the front desk anything that I need it she took care of she made sure my fax went through it took three times because the line was busy but she stayed on it when I first got there my key wasn't working and she brought a key up to my room didn't make me go downstairs to get it. I'm telling you anything that I needed Rachel went out of her way to make sure that it got done. Because of her I will come back and back. Rachel you did a excellent job. Well done girl

"Stayed one night for a wedding"

5
D8400JAheatherh, Claremore, Oklahoma 02/12/2015

Best hotel staff in the world! Needed a dress thrown in the dryer and extended check out time...they went above and beyond and did it with a smile! Their breakfast was great for a free hotel breakfast! This hotel is clean and neat! The doors are a little thin so you can hear noise well in the hall, so don't stay on the first floor if you're a light sleeper!! We learned that the hard way ?? that was literally my only complaint! Definately would stay again or recommend to a friend!

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
We consider dedicated and competent staff members our most valuable asset. We are very pleased that you acknowledged our efforts. We are glad you enjoyed breakfast we like to go above and beyond for our guests. We certainly enjoyed having you stay with us and look forward to your return. Sincerely, Front Office Manager Linndsye Sears

"Great Place to stay"

5
Nicole B, Graham, United States 19/10/2015

I really enjoyed my stay at the Best Western Plus in Graham Tx. The staff was very professional and helpful. I enjoyed the hot breakfast that was served. There were many items to choose from. There rooms were nicely decorated. I also liked the express check out.

"First and last"

1
Dennis C, El Paso, Texas 13/09/2015

Never stayed at a Best Western before. Room was ok but service was terrible. Stayed two nights so first morning they took the dirty towels but did not replace them. When I asked about new towels they said they were being washed. Second morning they just opened the door with out knocking first. Breakfast was mediocre at best. Had stayed in the Holiday Inn in Graham before. It was much better but this one wS slightly cheaper. But not worth the difference with all of what I experienced. Best Western is now off my list of places to stay.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Mr. Dennis Coffman. On behalf of the entire staff here at the Best Western Inn Graham Tx I would like to apologize for your unhappy stay with us and any inconveniences we may have caused you. Please accept a refund of $79.10 for your troubles and we hope you give us a chance and consider us in the future.

"Best Western Graham Texas"

4
Steve H, Fort Worth, Texas 04/09/2015

Very clean, good value for the money. Breakfast left a lot to be desired with very limited choices. The big thing for me is that they open breakfast for us at 0500, not sure if this is the way it's usually done but it is every time I've stayed here. Lots of business patrons here due ot the oil and gas and wind turbine activity in the area.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Steve, Thank you for taking the time to review our property. I am so sorry about our breakfast items and having a limited option for you. My staff and I will take the necessary steps to improve the quality of breakfast for everyone. We hope to see you again! Linndsye Sears

"Comfortable room"

4
Teresa H, Boswell, United States 14/08/2015

The hotel was very clean (even smelled clean). The room was very comfortable with a comfortable, clean bed. I travel a lot for business and appreciate a good, clean and comfortable room. I will stay at this hotel again in the future.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Theresa, Thank you for taking the time to give our property your review. I am thrilled that you enjoyed your stay. I would like to say from my entire staff and I that we hope to see you again in the future! Linndsye Sears

"traveling with Steel Magnolias (gospel singing group)"

4
User 12/08/2015

The room was clean & the bed was fresh. The room did not smell clean. It smelled stale. I thought, ok, not bad. It was strange to flip the switch for the vent on the outside of the bathroom. There was dirt in each corner of the bathroom which made me wonder how much cleaning is really done. The lady at the desk when we came in was very pleasant. The price of the room was good. The breakfast could have a better variety of food.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope to see you again! I am disappointed we failed to give you the fine breakfast service we strive for with all our guests- the type of service we pride ourselves in. I have investigated your comments and will take the steps to ensure that the dissatisfaction you experienced does not happen again. We appreciate your patronage and hope you will stay with us at the Best Western next time you are in Graham. I can assure you we will do everything we can to make your stay a comfortable and happy one!

"On the road stop"

3
exptraveller501, Houston, Texas 25/07/2015

Stayed during a recent road trip. Hotel was clean & comfortable. Room was quiet & a/c worked well. Front desk staff was very courteous & helpful. Hotel is average from a building perspective - older & dated. Breakfast was probably below average compared to most. Would stay again if the price was right.

SearsL44556, Front Office Manager at BEST WESTERN PLUS Graham Inn, responded to this review
Thank you for your comments concerning your stay at the Best Western Graham Inn. I appreciate your taking the time to write and hope to see you again! I am disappointed we failed to give you the fine breakfast service we strive for with all our guests- the type of service we pride ourselves in. I have investigated your comments and will take the steps to ensure that the dissatisfaction you experienced does not happen again. We appreciate your patronage and hope you will stay with us at the Best Western next time you are in Graham. I can assure you we will do everything we can to make your stay a comfortable and happy one!

Queste recensioni rappresentano le opinioni personali dei viaggiatori e non di TripAdvisor LLC o dei suoi partner commerciali.