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SureStay Hotel by Best Western Florence, Florence

8075 Steilen Drive, 41042-9641, Florence, United States - Vedi su una mappa
SureStay Hotel by Best Western Florence - Area esterna Il SureStay Hotel by Best Western Florence è situato nel centro di Florence. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

A pochi minuti dal centro di Cincinnati, questo hotel pluripremiato è perfetto sia per chi viaggia per lavoro che per i turisti. Situato a Florence (Kentucky), in una posizione ideale all'uscita 180 delle Interstate 75 e 71, vicino all'Aeroporto CVG di Cincinnati, questo hotel si trova a pochi minuti dalle principali aziende e attrazioni locali, nonché da numerosi impianti sportivi. Apprezza la freschezza delle camere appena arredate e l'ospitalità distintiva di BEST WESTERN mentre visiti questa splendida zona che si estende in tre stati. I viaggiatori d'affari apprezzeranno la vicinanza alle grandi aziende quali Toyota, DHL, Fidelity® Investments, Citigroup, Procter & Gamble, General Electric, Northern Kentucky University (NKU), Johnson Controls e molte altre. Tra le note destinazioni della zona vi sono il Creation Museum, il Newport Aquarium®, lo stadio di baseball Great American Ballpark, la sala concerti Riverbend e lo zoo di Cincinnati. Rivolgiti al nostro personale cordiale per avere informazioni sui nostri convenienti pacchetti per tutta la famiglia. Che sia per lavoro, tempo libero o una gita di gruppo, la posizione strategica del nostro hotel ti consentirà di approfittare delle numerose opzioni di shopping e ristorazione nei dintorni e usufruire al contempo degli eccellenti servizi offerti dalla struttura, tra cui: business center e centro fitness disponibili 24 ore su 24, camere arredate con gusto e tutte dotate di frigorifero, televisione via cavo/satellite con HBO® e accesso a Internet ad alta velocità gratuito (Wi-Fi e via cavo). Potrai inoltre usufruire gratuitamente di una colazione continentale completa. Per un soggiorno indimenticabile nella zona dei Tre Stati (Cincinnati/Northern Kentucky), scegli l'hotel SureStay by BestWestern di Florence. Notizie dalla receptionColazione all'americana completa, comodo accesso all'interstate. Accesso gratuito a Internet ad alta velocità. Regolamento sugli animali domestici: ammessi in base alla disponibilità di camere appositamente predisposte. Fino a due cani per camera con limite di peso di circa 36 chilogrammi. Animali domestici supplementari (gatti, uccelli, ecc. ) verranno ammessi a discrezione della direzione dell'hotel. La tariffa per gli animali domestici è di $25,00 al giorno fino a un massimo $150,00 alla settimana.

SureStay

Hotel by Best Western Florence

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Colazione all
    Colazione all'americana
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 72 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
27
Molto buono
17
Nella media
11
Scarso
6
Pessimo
11
CONSULTARE I PARERI SU
Affari Affari
7
Da solo Da solo
7
In coppia In coppia
17
In famiglia In famiglia
23
Viaggio con amici Viaggio con amici
6
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Not Bad, Very Basic, but Good Value."

3
buddmar, Philadelphia, Pennsylvania 03/08/2020

If I could give 1/2 stars I would rate this place 3.5. Stayed two nights at the end of July 2020. I was on a budget for this road trip and decided to stay at the lowest priced place in Greater Cincinnati that still had decent reviews. You get what you pay for. The place is decent ... the room was spotlessly clean, the bed was very comfy, the towels fluffy, the shower massage has good pressure, and everything worked! Other things I can praise about SureStay is there are dozens of restaurants nearby, good location near the highway to Cincinnati, and the lady at the reception was so sweet and friendly and very helpful. However, understand this is still a basic budget motel. The room was tiny. Unfortunately the long narrow hallway smelled strongly of cigarettes. As perhaps the only reviewer who makes note of motel architecture I will say that this possibly the UGLIEST motel I ever stayed in. Looks like a straight line of those long shipping containers. The warped vinyl siding was really cheap looking. A no frills budget place ... but the price was right!

Tina M, Other at SureStay Hotel by Best Western Florence, responded to this review
Hi buddmar, First of, thank you for sharing your feedback, and for the great comment to our staff and the cleanliness of our rooms, we are known for taking ownership and caring deeply about our valued guests. Your review and rating of our hotel mean a lot to us and we want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We hope to see you again when your travels bring you back to the area! Thank you very much.

"A descent stay and very good value."

4
Unershrocken, Chicago, Illinois 16/07/2020

The rooms were clean and amenities was great.The beds were well appointed. Bathroom amenities sufficient. For what I paid for was incredible. Rooms had a big screen flat t.v., microwave oven, and a nice size fridge. I wasn't expecting that but it was a bonus and convenient. Location is perfect if you visiting both Cincy & Lex for which reason I picked this property. Established fast food restaurants abound in short driving distance. In fact, you could just walk down a street to KFC and LJS. This property is very well worth it. Cannot comment on breakfast as due to the Covid pandemic, a baggy was your only option. My only other complaint, hallways smelled like cigarettes but the rooms were fine.

Tina M, Other at SureStay Hotel by Best Western Florence, responded to this review
Hi Unershrocken, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you very much.

"Great"

5
User 16/07/2020

My family and our dog stayed one night passing thru on our trip. We had no reservation called late at night and the night hostess was so incredibly nice and friendly. No problems at all , room and hotel was clean , updated and Very nice. We will definitely stay again. Great price.

Tina M, Other at SureStay Hotel by Best Western Florence, responded to this review
Hi M4885BVannap, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful, and welcoming as possible. Your five-star review is greatly appreciated. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit. Thank you very much.

"Stayed from June 30 to July 4, 2020"

4
User 10/07/2020

We had a good experience considering the price we paid for the 4 nights we stayed. The hotel is close to the airport (CVG). The people at the front desk were pleasant and helpful. Due to the COVID-19 pandemic, hot breakfast was not served but there was a grab and go bag every morning available for guests. There was also coffee available for guests interested in it. The room we stayed in was cleaned everyday. My only complaint is that we could hear people talking in the hallway as they walked past our room, as if there's no wall. Overall, it was a good experience.

Tina M, Other at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

"Worked great for us!"

5
The_Gibson, Portland, Indiana 06/07/2020

I spent two nights with my wife and 2 kids over the July 4th weekend. My sister lives down there and it was a great location. It was clean, the help was excellent, and they were always there to help! The price was beyond reasonable and I would be more than happy to stay there again! I had a great experience!

Tina M, Other at SureStay Hotel by Best Western Florence, responded to this review
Hi The_Gibson, Thank you so much for your recent feedback on your stay with us at the SureStay Hotel by Best Western Florence. We really appreciate your high rating and kind words about your stay with us. We are so glad that you enjoyed your stay and we hope to see you again soon. Have a great day! Thank you.

"Good deal but not so great"

3
User 03/07/2020

Good price, rooms are remodeled but not so great. Room is small compared and smelled really musty. Hallway is so narrow and reminds of college dormitory. The door doesnt shut by it self, so that you have to close it yourself. Curtain have cuts and holes and molds on wall top of curtain. Bathroom caulk is cracked and coming off. Hair on the side desk, bed makes weird noise like something broken on the bottom. Also, you can hear everything on the hallway, even other room. If this room was inspected by the inspector from best western, this room would have not passed. How I know? I used be a general manager at one of the franchised property and certified GM.

Guest_Relations_MHR, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, We appreciate you for taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team especially with the condition of your room and the bathroom during that time. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve. Thank you very much.

"Extremely good value."

5
Steven1944, Knoxville, Tennessee 23/06/2020

Well, I must say that I might have turned around if I had come in at night. Looked like a large double wide trailer and could not decide where to enter. However, the lobby was fine and desk people great. The room was way above expectations. Clean, comfortable, new furniture, etc. Very safe area with plenty of everything around it. Had my wife and daughter with us and all was great. Very, very good value if just want a good place to sleep. Heading back that way in 2 weeks and will be staying there. Don't let the initial looks scare you.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi Steven1944, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you very much.

"Low Budget Hotel"

2
Donnad147, Clinton, Ohio, United States 19/06/2020

It was close to the highway and cheaper than the other ones around. The bathroom was dirty with dead bugs and hair on floor and towels had stains on them. Parking lot was dark and doors not clearly marked. Seems very dated and tired hotel. Hallways felt dark and narrow spend the money and stay somewhere else you will be glad you did.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi Donnad147, Thank you for pointing out the issues with the bathroom so that we can work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. Know that we do have pesticide treatment every month and we never had problem in past and also usually our housekeeping staff always check it properly after they complete cleaning the room but I will also make sure with my housekeeping staff about the incidence. Thank you for your comments. We hope to see you again and to impress you with our improvements.

"Getaway weekend"

5
User 17/06/2020

Not bad for the price. No hot breakfast due to COVID-19. Animals allowed was a plus for me. One light bulb was missing from the bed stand lamp. Exterior outdoor wooden stairs are old and in need of repair. Over all not bad since is at a great location and clean.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi Happiness442798, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our amenities, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service. Thank you very much.

"Very good experience"

5
IreneF_13, Tarpon Springs, Florida 08/05/2020

Stayed here end of April so was very concerned about covid-19. Room was very clean and I felt safe. Reasonably price and clean. Was quiet too. Breakfast was not served because of virus. Was traveling with a dog also which they allow. Would stay there again.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
IreneF_13, Thank you for being a guest with us and for taking the time to share your experience. We are glad you found the room to be clean, our primary goal has been to thoroughly sanitize between each guest to keep any germs from spreading. Glad you found our pet-friendly services to meet your needs and we look forward to serving you and your pet to a future stay.

"Sir"

4
User 14/03/2020

Nice room, had just what needed. I was treated fairly. My self esteem did not suffer. Lest I be ashamed. It's not that serious but they're asking for at least 200 characters so here you go. Damnit. Sheesh. LOL

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi travishF6244BJ, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon! Thank you very much.

"Miguel"

5
User 09/03/2020

Hotel with excellent friendly service is always available to help the customer very clean the room good food service especially good price if you want to stay here to be near the ark of noel in Kentucky here is the perfect hotel

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi Mobile795526, Thank you for letting us know how impressed you were with our services and food of SureStay Hotel by Best Western Florence. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are very happy to learn that your stay was so comfortable, and we hope to see you again soon!

"Good value stay"

3
User 08/03/2020

An older hotel, but clean and comfortable. The staff is eager to please and is friendly. The breakfast is adequate. If you are expecting luxury you will be disappointed, but for a reasonable rate, this place is a good choice.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service. Thank you very much.

"doctor trip to northern ky"

5
Ali M, kentucky, United States 06/03/2020

this place is very nice,, better than i expected for the low price.. clean , comfortable, the people working there were pleasant and helpful, the bed was comfortable , the internet was strong and tv had plenty of channels,

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi Ali M, We are indeed grateful that you find our place excellent and comfortable. Your five-star review is greatly appreciated. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

"Airport stay"

4
User 04/03/2020

About 15 minutes from airport. The building was an older motel style building that has been refurbished. It was very clean and the staff was pleasant and helpful. Hot eggs,sausage and pancakes for breakfast. We would use again for a quick overnight stay.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi C4759OEmiked, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our location near the airport, clean rooms, friendly staff, and breakfast options. We are glad you enjoy staying with us and we hope to see you again.

"Stay away from here. Feels like a jail."

1
formathe, Orillia, Canada 03/03/2020

Old travel lodge. Skinny hallway that smells unclean. People sleeping in cars in the lot. No security and a few sketchy people about. It feels like a place where the Sally Ann sends homeless folks. Do NOT try to use rear emergency exit. Stairs from the second floor are broken. the fall would kill you if you were not hanging on.Just say no unless you absolutely have no where else to stay. We stayed cause it was 5000 points. Maybe that should hve been a hint.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention especially with th condition of the hotel as we work towards updating and improving upon our accommodations. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

"A great newly renovated hotel for the price."

4
User 28/02/2020

Very clean and updated hotel, especially considering the price. For value focused clients, a great find. My wife and I were looking for a convenient economical place to stay enroute from Ontario to Florida, and couldn't have been pleased with this option.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi Valuefocusedtravel, Thank you for letting us know how impressed you were with our services and amenities of SureStay Hotel by Best Western Florence. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near the shopping mall. We are very happy to learn that your stay was so comfortable, and we hope to see you again soon!

"Awesome"

5
User 25/02/2020

I am a single mother of 2 girls and we have been staying here for almost 2 weeks now. It's the best hotel in town at a great rate. Everyone is very nice. The room is always cleaned and new towels everyday. The breakfast is amazing eggs cereal gravy biscuits bagels etc. I would definitely recommend anyone to stay here. You will not be disappointed!!!!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi Mom41780, Thank you very much for your kind review and recommendation.Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

"5 star hotel and service at a 2 star price!!"

5
Chip663, Lexington, Kentucky 23/02/2020

I arrived at this hotel after a long day of driving, and to be honest, for the price I paid, I was not expecting too much. Boy was I surprised. When I checked in, it was almost 3am. Dana at the front desk was so cheerful and helpful. She gave me a free upgrade to a king room and even helped me with my bags! She should be commended for her commitment to customer service. At 3 am you are lucky to find someone at the desk and awake let alone have them go out of their way to make you feel welcome. I travel through this area often for business and I will definitely be coming back! The rooms are newly renovated and the beds are super comfortable! Thank you Dana, and thank you Sure Stay for such a great stay! I will be back!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi Chip663, We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful. We are especially happy to share this review with Dana who work hard to ensure that you feel welcomed like family. Thank you and we hope that you choose our hotel again!

"Not the nicest but very accommodating"

4
User 23/02/2020

Last week we moved long distance and sure stay Florence Kentucky was one of our stops. When we checked in the lady at the front desk was very helpful and gave us all the information we needed during our stay as we had pets with us (a cat and a small dog). Our room was very nice and everything in our room was in good working order. It was quiet there and we were able to get a good nights rest. Overall it was a good experience but the only thing I was disappointed about was the breakfast. We arrived towards the end of breakfast and even though it was still during breakfast hours some of the food had already been put away and there weren't very many options.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi nate1013 Thank you for taking the time to share your review and experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service. Thank you!

"Great price for a quick stay."

4
User 18/02/2020

We stayed at this hotel as a halfway point on a road trip. It was clean, staff was friendly and the price was super cheap. It also included breakfast. We were so happy with the value that we stopped on our way home as well. This is not an upscale hotel by any means but for $60 a night it is definitely good value.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi Expedition652176, Thank you for letting us know how satisfied you are with our services and accommodations. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience. Thank you very much.

"Carol and Dana at the front desk were the best!"

5
User 13/02/2020

The front desk girls Carole and Dana are super friendly. They treated me like family and made my stay much better. I also loved the breakfast!The room was completely renovated and very nice. I will be staying here every time I am in the area!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi C4540KOchriss, We are happy to hear that you enjoyed our service and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. Thank you very much!

"Sure stay hotel"

5
User 09/02/2020

The sure stay has been the best hotel we've stayed at ! It's honesty I recommend this hotel to all travelers and couples . Me and my fiancé have had a great time here , rooms are perfect and cozy ! Breakfast is amazing and all workers are caring and loving !!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi yajhairap, Thank you very much for your kind review and recommendation. We are delighted that you enjoyed your stay and appreciated our place. Thanks for rewarding our efforts in providing the best service to our guests. We're glad you had a great time with us and we look forward to serving you again.

"Just GREAT!"

5
User 08/02/2020

Wife, a Grandson and myself made our 2nd trip to the Creation Museum this weekend from NW Ohio. We booked a room at SureStay Hotel Florence a couple weeks ago. What a treat! Room, CLEAN and QUIET with a comfortable king size bed and 4 pillows! We slept nearly as good as we do at home even in a bed other than ours.. Access from I 75 SUPER EASY, (Big green sign 100' in the air!) Staff-super FRIENDLY and HELPFUL. Breakfast (eggs, toast, biscuits, pancakes, sausage gravy, fresh fruit, yogurt, fruit juices, 3 different cereals with milk and coffee) all free, fresh and good! An exercise room with treadmills and stationary bikes. Ice machine just down the hall. Parking was free, plentiful with many handicapped spaces. We really liked this motel and the town. FOAM WARRIORZ is a great place to have fun with kids. Anyway it was for us. They will sleep good! NEW CATHY KITCHEN was the best Chinese food we have ever had.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi 942mey, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our location, clean rooms, great parking, friendly staff, and breakfast. Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. We value our customers well and we are happy that you stayed with us! Thank you very much.

"Clean no-frills inexpensive rooms!"

5
User 03/02/2020

Great value for your money. Decent, clean but dated room. Nice flat screen TV and fast Internet. Literally less than 1/8th mile from I-65. Easy and quick off and on. Overall decent continental breakfast except for the awful tasting scrambled eggs.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi David D, Thank you for your kind and hearwarning review. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Have a great day!

"Cheap stay"

3
User 02/02/2020

Nothing fancy, cheap stay and was clean. Needed a place just to sleep for 1 night while driving through. Beds were ok and clean sheets. Place is dated and we did not eat breakfast there. Was not much for breakfast there.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, It is wonderful to hear that you found us clean and pleasant place to stay. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.

"Great stay"

4
JC0l, Proctorville, Ohio 31/01/2020

I got this through a discount and wasn't disapointed, The clerk made the check-in very easy and gave me a room with easy access from where I parked my car. The bed was very comfortable, The bath was great with all I needed and the wifi worked great. The breakfast had eggs, gravy, bisquits, pancakes and the normal contential fare. All-in-all a very good stay.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi JC0l, Thank you so much for your kind words and heartwarming review. I'm so pleased that you found us a clean and pleasant place to stay. Thank you for the compliment to our staff, comfortable bed, and breakfast. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you very much.

"No Hot Water!"

3
User 19/01/2020

We stayed here on our way to Florida. We had no hot water at all! We were given two different excuses why not (staff doing laundry and working on outside water) but were not offered anything to compensate for the inconvenience. The front desk person said that she was not authorized to do anything but would tell the manager. So far, we have not received any communications from them. Room was nice and clean. Breakfast was fair, not great.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Der Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned especially with the hot water and the breakfast to ensure that no guest has this experience in the future. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service. Thank you.

"Business trip made relaxing"

5
DebF150CougarLn, Jacksboro, Tennessee 10/01/2020

The rooms were clean, the staff was helpful, and the FULL breakfast was great! Hot food was actually hot, and cold items were actually cold! It was a home away from home. The only negative was there could have been firmer pillows or at least a few extra.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Hi DebF150CougarLn, Thank you for taking the time to share your review and experience. It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five-star review is greatly appreciated. Thank you for your compliments to our staff, breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit. Thank you very much.

"Poor, very poor, dog across hall barked for hours, was offered another room at 3:00 a.m."

1
User 29/12/2019

Dog barked for hours, was offered another room at 3:00 a.m., would pay more for customer service, stairs are steep and narrow, bathroom very old, breakfast was not worth the “complimentary”, person with barking dog was treated better!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

"Two Roaches Too many"

1
Deeoe, Ohiopyle, Pennsylvania 27/12/2019

We checked in (2 rooms) on Friday Dec 20 at shift change, one lady at the front desk zipper was down the other reeked of cigarette smoke, a third behind wall was talking loudly to family member on cell phone (awkward) wanted me to ‘sign here' saying I read the room/hotel rules without seeing them—and I had to ask what those were. We briefly went to find rooms, checked for bed bugs, then left to return about 10:30pm. TV ddnt have a signal - FD said someone must have messed with it. We unplugged it checked connections, etc—still no tv. Quit trying and went to bed. Beds were very high- at 5'3” hub had to help me get into it. 6am woke up to hub yelling about roaches in bathroom! Unacceptable! Called my relatives in adjacent room and told them to check their bags and shoes and we are leaving! FD man was already dealing with another guest who was complaining knobs were broke off shower faucet. When I told him about tv and roaches and my CC gettin charged for room I pd cash for and not getting a receipt under door for one of my rooms —he ddnt have any comment or resolution or even an apology, but said that GM would be there in 10 min. We waited. Meanwhile, didnt even go into breakfast room—looked full and not very big when we walked by—not trusting food with roaches in hotel anyways. GM arrived-very apologetic-gave full refund-and sd she was shutting down room after I showed pics. Also was giving ‘extra BWR points' but never received yet nor original regular pts for the 2 rooms rented. Duplicate chrge on CC took 4 days to drop off. Used cash refund to goto Waffle House. Location to shopping mall, Ark Encounter, food places was good, but still paranoid one of those bugs could have hitchhiked home with us. If you dont mind roaches—you probably would have been a better guest than I and gave a higher rating and a better review.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome roaches in your guest room. We do have pesticide treatment every month and we never had a problem in past and also usually our housekeeping staff always check it properly after they complete cleaning the room but I will also make sure with my housekeeping staff about the incidence. Thank you for your comments. We hope to see you again and to impress you with our improvements.

"Love it!!"

5
ashleypap73, Detroit, Michigan 15/12/2019

Great breakfast, great rooms, great service! Safety wasnt an issue. And room service is on top of it. Beds super duper comfy as well. My kids loved the pancake machine, we have never seen that before.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello ashleypap73, Thanks for your stay at the SureStay Hotel by Best Western Florence. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

"Very nice clean hotel and newly remodeled"

5
User 06/12/2019

Very nice clean hotel and newly remodeled. Would stay at again for sure. Front desk was efficient and quickly took care of our tv when it would not find a channel. Woukd appreciate breakfast until at least 19.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello Guest, Thanks for your stay at the SureStay Hotel by Best Western Florence. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

"Good choice"

4
Crazy M, Dry Ridge, Kentucky 01/12/2019

I enjoyed this hotel. The staff was friendly and helpful. The breakfast was really good I liked the pancake machine and the other choices. They are doing some work so can be a little noisy at times right now but overall good hotel.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

"Great Place To Stay!!!"

5
7blest, Tahlequah, Oklahoma 24/11/2019

Very nice motel. My wife and I were on vacation and stayed for 2 nights with no issues. It was clean, great amenities and managed well. Staff were all friendly and willing to help. The Desk clerk “Nancy” was of the utmost help and should be commended for her service. The motel was in the process of remodeling, but nothing that affected are stay, to me, it shows there willingness to keep things the best that they can be. Going to be a fabulous place to stay, highly recommend!!

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello Guest, Thanks for your stay at the SureStay Hotel by Best Western Florence. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

"Sure stay"

4
dmnchldmma, Florence, Kentucky 21/11/2019

We needed a place to stay till we were able to relocate. We decided to choose Sure Stay as our temporary home. The customer service we have received has been excellent. Nancy, Carol, and Jessica have been very helpful during our stay. Thank you

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello Guest, Greetings from the SureStay Hotel by Best Western Florence. We are really delighted to& Suites. see your feedback. For any hotel, cleanliness and dedicated and honest hospitality win the guest's hearts. Thanks for liking the hospitality by Nancy, Carol, and Jessica. Your appreciation has been shared to them. It is our privilege to have guests like you. Sincerely, Hotel Manager.

"Great hotel"

5
Kristin W, Wesleyville, Pennsylvania 17/11/2019

We enjoyed our stay. Room was clean and comfortable. Price reasonable. Good location. Hot breakfast option, not just oatmeal and cold cereal. (biscuits and gravy one morn and eggs and sausage 2nd morn). Staff was great. Looking forward to going back and taking grandchildren to visit Cincinnati area.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello Kristin, It is wonderful to hear that your stay at the SureStay Hotel by Best Western Florence was a nice experience. Thanks to you for appreciating our staff, room, amenities, and food. We are overwhelmed and privileged to have guests like you. Needless to say, we look forward to seeing you back with us again. Regards, Hotel Manager.

"Honesty was nice but still couldn't fix the disrespect we got."

2
ahardee0305, Holden Beach, North Carolina 26/10/2019

When we made reservations we asked for a room on the bottom floor, side by side or close together and 2 queen size beds. When we arrived they informed us it was never documented about any of our requests. So we ended switching rooms in the middle of the trip and then them telling us we was incorrect that it wasn't posted on there website about two queen beds. That they only had two double beds. The rooms in either time were very dirty as far as the overall the room being kept up. We will not be staying here again. The only part of our hotel that was pleasant was when we switched rooms we left a gun in our a room and we expected to never see the gun again and the staff did turn in the gun which was very much appreciated we did tip for that.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thank you for the stay at the SureStay Hotel by Best Western Florence. Kindly accept my sincere apologies for the inconvenience caused to you howsoever during your visit. I am extremely disappointed that you had an unfavorable experience this time. The issue is really important to us and the incidence is being verified. This is not a regular feature of our hotel and we request your understanding and continued patronage. Sincerely, Hotel Manager

"Second chances"

5
slackj2017, Middlesex, New York 30/09/2019

I have been staying here for the last 8 years on my way to Texas. In my opinion it had been going downhill, but decided on one more chance. Glad I did. Rooms have been updated. TV reception not snowy anymore. Good job Best Western. See you next year!.

"Don't pick this one. Room smelled damp. Workout room NEXT DOOR."

1
LoveNicolette, South Bend, Indiana 21/08/2019

I want to start out by saying I'm not a “hotel snob” I don't care about nearly anything except things that disrupt my sleep, because that's what I got the hotel for. The lobby is very deceiving as it's very nice. The room smells suspiciously like cat pee, not sure if I'm hoping it's actual cat pee, meth or mold. The blankets, sheets and pillows on both beds felt slightly damp. If we hadn't gotten in at 1am i might have asked for another room. I didn't realize, however that we are next door to the “fitness room” (a regular room with a bow flex looking thing in it) and we began hearing the very loud clanking of weights at 5 am and it continued until we gave up at 7am. Choose another hotel. I made a mistake.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, Thanks for your stay at the SureStay Hotel by Best Western Florence. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"A nice & good location for transit hotel"

4
skceley, Cairo, Egypt 15/08/2019

A good location for transit hotel before catch the early morning flight. The room was clean with good internet conection. 2 fast food restaurants (KFC & Arbys) and gasoline station near by perfect to fill up the gas before return a rental car.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello Guest, Thank you for choosing the SureStay Hotel by Best Western Florence. We are overwhelmed to see your feedback of appreciation. Our team works tirelessly to ensure guest satisfaction. We will ensure another awesome stay for you next time. Sincerely, Hotel Manager.

"Overnight, ez on and off."

4
User 12/08/2019

Road trip - Overnight stay - clean, quiet, non smoking, cold mini fridge, good microwave, working outlets and USB ports and reading lights on both sides of a comfortable king sized bed. Wireless and breakfast both quite satisfactory. Clean bathrooms. All at a decent price point. Amanda at the front desk was friendly, cheerful, and helpful. Quite satisfied and expect to return.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, Thanks for your stay and the kind comments. We are proud of having guests like you. You can always be assured of a nice stay with us. Your appreciation has been conveyed to Amanda. Glad to note that you liked the breakfast and the local activities. We look forward to having you with us again. Sincerely, Hotel Manager. SureStay Hotel by Best Western Florence

"Creation Museum and Ark Encounter"

5
ddalto859370, Weirton, West Virginia 10/08/2019

5 night 4 day trip with my daughter to see the Creation Museum and the Ark Encounter. Excellent location between the two popular attractions. The front desk staff also were prepared with preprinted directions for our excursions.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thanks for the stay and the review. Glad to note that you liked the stay and endorsing your good experience here. We take real pride in welcoming guests like you and offering the very best services to make their stay a memorable one. Please do visit us again. Sincerely, Hotel Manager. SureStay Hotel by Best Western Florence

"A decent place to stay"

3
User 05/08/2019

The breakfast bar was a huge disappointment. The beds comfortable, room clean, however the refrigerator was not clean. It had liquid spilled on the shelf. The ice maker on our floor was broken. Mold on bathroom ceiling was cover with paint.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thanks for choosing the SureStay Hotel by Best Western Florence. Appreciate your feedback and telling us the positive and negative sides of your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

"Average Hotel for the price"

3
PaigeR1970, Richmond, Kentucky 05/08/2019

We stayed one night, bed was comfortable, room average and clean. Breakfast was simple, cereal, pastries, juice and coffee.Front desk staff was very nice and helpful. It's not the Hilton or Marriott, but we would stay again.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Paige, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Glad to see your comments and overall observations which shall definitely drive us for improvement. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager. SureStay Hotel by Best Western Florence

"Family vacation"

3
User 03/08/2019

Loved that the motel was close to the Ark Encounter, restaurants, mall, and the interstate. The breakfast wasn't very good ...very little to choose from and the coffee tasted like sludge. Our room was clean but the hallways and outside the motel wasn't kept clean.

"Not satisfied at all"

1
User 31/07/2019

Bad!! Not very pleasant. The reception area was clean and looked nice. Going up to second floor the stairs were filthy dirty and the smell of cigarette was very strong even tho it's a non smoking room. When I opened the door of the room it was like entering to a cheap hotel in a corner. Beds undone, chairs on one of the beds, broken table legs on top of the tv station, tv on the floor, bathroom was discussing with dirty towels on the floor. Carpet on hall way was also disgusting dirty. I was given two king bed rooms since there were no other doble queen beds available. They looked much better that previous one. I went to wash my hands and the faucet lifted up from counter. Apparently they glued it like 30 minutes before we got in room because is not fixed on bathroom counter top. My son saw a beetle flying around in the room. I'm definitely it having breakfast here after seeing how housekeeping is not being done properly and does not look very sanitary.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Suhail, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.

"Creation museum/Noah's Ark trip!"

5
User 25/07/2019

Excellent location situated equally between the two parks. Great continental breakfast, bed and bathroom. Room was clean and serviced daily! Professional can-do attitudes amongst staff and front desk personal!!! We got a great deal on hotels.com! We left them with TWO high-fives!

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello Guest, Thank you for taking out time for such a positive endorsement of the SureStay Hotel by Best Western Florence and for your kind words about the experience you had at our Hotel. Our ultimate endeavor is to ensure our guest feels satisfied with our breakfast and service. It gives me great pleasure that the food served by our team has been acknowledged by you. We look forward to welcoming you back soon. Sincerely, Hotel Manager.

"Good value and location"

4
mbr686, Stuttgart, Germany 15/07/2019

Was at the NASCAR race at Kentucky and stayed here. Clean rooms, good beds, nice staff and perfect location (30 mins drive to Kentucky Speedway, also close to Cincinnati, KFC and Arby's right next door). Overall very good experience!

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello Guest, At the outset, let me thank you for staying with us and taking valuable time to give us a feedback. Your comments are much encouraging, and course guides us for improvement. We shall definitely try to make your next stay still awesome. Appreciate your patronage. Sincerely, Hotel Manager.

"Perfect"

5
User 10/07/2019

I took a quick weekend trip to Ohio and stayed here the first night I arrived since it was a late flight. It was perfect! Clean, easy to check in and next to a lot of things. Perfect after a flight from California. I highly recommend it.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thank you for choosing our hotel for your stay. We are so glad that you liked the hotel stay and clean room, easy check-in. Guests who choose our hotel are mostly happy and satisfied. There's a firm commitment to excellence by everyone at our well-regarded hotel in the area. We promise you'll have an excellent visit when you come again. We hope to see you again soon. Sincerely, Hotel Manager.

"VERY UNSATISFIED STAY"

1
roxannstevens, Columbus, Ohio 10/07/2019

The owner of this hotel needs to have a serious staff meeting,a serious update through the whole property. I suggest closing this property and renovating inside and out. adding new bathroom with marble sink tops does not improve the property. Health and well being for your guest should be priority number #1. I hope the owner will take serious measures before the health department shuts this place down. As a person who has held positions in both Best Western,Red Roof,Inn and Holiday Inn, this was a very disappointing hotel. Best Western representatives needs to go and do an inspection,so to not damage their brand name.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thank you for the review. We are terribly sorry for the bad impression during your stay. We have taken note of your comment and shared with our management team. We're involved in a continuous improvement process and will use your comments as we change and improve. We take real pride in providing the best possible experience in our hotel. I hope that you will try us again on your next visit. Sincerely, Hotel Manager.

"Quality experience at a value price"

5
User 01/07/2019

The staff was very accomidating and friendly. Very helpful and the rooms were very clean and comfortable. The beds were amazing. It felt like home on the road. I would stay here everytime i travel to this area

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, We are glad to note that you found our staff very accommodating and received great value for your money during your stay. I'm glad you liked the bed too. Most guests who stay with us experience contentment and leave pleased. We are thrilled to note that you will stay with us again. We pledge to maintain high standards that allow us to be the best hotel in Florence. Your repeat business would very much be appreciated. Your insights will help us in the future, and we're thankful you took the time to write. Sincerely, Hotel Manager

"Good times"

5
User 27/06/2019

The room was very clean though the carpet had a few worn spots. We all slept great as the mattresses were very comfortable. The swimming pool was very nice-the granddaughters loved it!! The breakfast offered something for everyone.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, We're grateful for the effort you put into writing this review. Cleanliness is important to us while also offering value for money. Our goal is satisfaction, and we're glad that you had great sleep and your granddaughter enjoyed our pool. The majority of our guest are satisfied with our amenities and the approach of our staff members. Guests satisfaction is our top priority and we take committed actions every day to ensure guests rate us the best hotel in Florence. I'm glad the free breakfast was to your liking as well, and I hope you will be staying with us again very soon. For work, pleasure or when passing through, we're here to welcome you in the future. Nothing means more to us than hearing from our guests, and we're so thankful you wrote. Sincerely, Hotel Manager

"Motel/hotel advertises breakfast bar but had only a continental breakfast"

3
833dickb, Indianapolis, Indiana 25/06/2019

a little disappointed in the breakfast options however it is a pleasant stay and room was very comfortable. rather centrally located with many restaurants nearby. Easy in and out access with exercise room open 24 hours.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thanks for the comment. I am glad you like our pleasant stay and comfortable room. We have noted your remark on the breakfast and we have ensured that our entire guest gets the finest quality stuff always. We appreciate your feedback on the SureStay Hotel by Best Western Florence and hope that you'll give our hotel another try if you're ever back in City. Sincerely Hotel Manager

"Pictures are not what you get, spend the extra $20 and go somewhere else."

2
MamaBearKathyV, Flushing, Michigan 24/06/2019

I was very disappointed in the hotel. It started with the reservation. I had requested a first floor room since I read they didin't have an elevator and I cannot climb stairs. They overlooked it and gave me a 2nd floor room. I got the room switched. Around 11 pm someone was trying to get into my room, they knocked and opened the door at the same time as they said something unintelligible, good thing the chain lock was on. I yelled, "the room is occupied!" they closed the door and left. I immediately called the front desk and the desk said it was a hotel employee and they didn't know whether or not the room was occupied, I gave him my last name and he said ok and hung up. I would have thought they would have called the room first. I went back to bed and about 10 minutes later the front desk called me and asked my first name. Seriously? I'm sure I was the only one in the County with that last name, they didn't need to wake me up a second time to get my first name. So much for getting some rest. The beds were very hard and slanted downward at the head. The ac was extremely noisy, it looked like one of their new units too. Everytime it kicked on it woke me up. It was a miserable night's sleep. The shower did have good pressure and hot water. The towels were like 80 grit sand paper. The bathroom was very clean. The toilet should have been in a kindergarten classroom, it was seriously very close to the floor. I don't think I've ever used a toilet that short since I was 5 years old. We went to breakfast about 8:30, I wish I had gotten a photo of the "breakfast" they provided. The hotel's website clearly said hot and cold breakfast. They had a couple of muffins, 3 packets of instant oatmeal, 3 cereal towers - 2 were empty, and some apples. I saw a lady who worked there in the hall and asked her about the breakfast since it stated 'hot and cold' and she said "only cold" I said 'there's nothing out here" and she stated "only cold" again. I seriously don't think she could understand english although she clearly practiced the "only cold" line. Evidently I wasn't the first person she had to say that to. We went to sit at a table to at least drink our coffee and the top of the table wasn't attached to the base and it fell off. The photos on this website are NOT of this hotel, it's very deceiving.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thanks for the comment. I want to apologize for the poor and inadequate service that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that may have caused. We have noted your remark on the breakfast and we have ensured that our entire guest gets the finest quality stuff always. I apologize if you saw any erroneous photos and content online. We will take action to correct on all sites under our control. I hope you stay with us again when your travels bring you to our town. Sincerely Hotel Manager

"Good rest"

4
User 14/06/2019

We only stadyed one night. But the stay was pleasant. The beds were comfortable, the shower had good water pursure and temperature. The coffee sucked but the hotel is near everything which made my coffee issue quickly resolved. Going to book again next month.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello Candice, Greetings from the SureStay Hotel by Best Western Florence. It is really nice to note that you liked the stay and services at our hotel during your recent visit. Glad to see your comments and overall observations which shall definitely drive us for improvement. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

"Probably ok for the price."

2
Navigator54068891775, Chattanooga, Tennessee 13/06/2019

Most things I had problems with would probably have been an easy fix.. First, toilet wouldn't flush for the wife. She fixed that by reconnecting the little chain.That went over well. But it worked fine for the rest of the stay. The AC cycled on and off and never reached set point even though it was moderate temperature outside. Neither key worked the morning we left which required us to prop the door open while we hauled stuff down. Hallway carpet was pretty unpresentable. When we got to the room the first day, there was an obviously big dog in the room across the hall that didn't think we should be there. On the other hand, the girl at the desk when we checked in was very helpful. Recommended a few places and also got us a room for early check in.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello Guest, Greetings from the SureStay Hotel by Best Western Florence. We appreciate your feedback and understand your concerns of your stay. We will try to take up the issues for correction and improvement. Look forward to seeing you again. Sincerely, Hotel Manager.

"Outside vs Inside"

2
User 10/06/2019

The exterior is clean, but rather old looking. Upon arrival we were disappointed that we had made reservations here BUT once inside we were blown away at the Upgrades & Cleanliness of the whole interior. Now very glad we came here. Perfect, no problems.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, Thanks for your stay at the SureStay Hotel by Best Western Florence and the feedback. We appreciate your review for specifying the pros and cons of the hotel. This will help us to improve in a better way. Please do visit us again. Sincerely, Hotel Manager.

"Clean and roomy guest room"

4
Trek02475778973, Florence, Kentucky 02/06/2019

Nice, remodeled hotel. It is the same layout as what it used to be. The owner and staff are really nice and ready to answer any questions we have They noticed we had an infant and offered a pack and play

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, Thanks for staying at the SureStay Hotel by Best Western Florence and expressing your satisfaction through the review.It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

"Spacious clean comfortable room."

4
Jane S, Toronto, Canada 25/05/2019

This hotel has bought out travelodge, and is a little more expensive. Newly renovated rooms are clean and up to date. The check in clerk was very accomodating. The breakfast was adequate with a fair number of choices. Would stay here again.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Jane, Thank you for staying at the Best Western Florence and for the nice review. We are overwhelmed to see that you liked the stay and also enjoyed the amenities. You are one of our privileged guests and we are proud to serve you. We look forward to seeing you again at the earliest. Regards, Hotel Manager.

"Recently renovated and very nice."

5
19LINDA43, Cedar Mountain, NC 23/05/2019

Towels and linen appeared brand new. The room smelled fresh. Front desk staff very friendly. The only drawback was plumbing issues for the continental breakfast. They had no water to make the batter for waffles. I got breakfast elsewhere. It was nice to have Taco Bell and Colonel Sanders within walking distance when I got there. I had enough driving for one day. The bed was comfortable and I slept well. I would stay here again except I have no plans to visit the area in the future. Giving 5 stars regardless of missing waffles.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thank you for leaving us a review on your stay with us at Best Western Florence. We are happy to learn that your experience at our property was great and that you enjoyed our clean, fresh smelled and comfortable rooms. Your concerns were shared with the maintenance staff to take required action and We look forward to your return! Sincerely Hotel Manager

"Just a bed to sleep in"

2
User 06/05/2019

Very impersonal experience at this property. My ID and CC were not checked violating all security procedures. The room was decent, but bed seemed to be made very hastily, I found an almond on the floor from a past guest as well as a lot of dust. The carpeting was also very lumpy and not lain well as well as some stains. My boyfriend found hair in the shower so I refused to shower after that. We only stayed a night and were running around for wedding festivities. I felt also just based on my check-in experience I would not really get anywhere with what was wrong with the room. As well as I did not trust any other room would be better. Again it was a fine bed to sleep in but I definitely don't recommend this to others or stay at a sure stay again.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thanks for the comment. The cleanliness and room condition you described is unacceptable, so I will address this matter with my Head of Housekeeping to ensure that changes are made immediately to solve these problems. We take pride in providing a safe and pleasant service for your lodging needs. We regret that our service was not up to your expectations and promise that we will strive to improve on your suggestions. I do hope we could make up this experience to you in the future. Sincerely Hotel Manager

"Ex-heroin den"

1
Lora W, Louisville, Kentucky 28/04/2019

Ick. Yuck. A new coat of paint does not create a decent hotel. Bloody handprint on the bathroom wall. The whole place reeks of cigarettes. Open space around room door. Walls so thin they are almost non-existent. Pay more and avoid this place.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Hello Guest, Thanks for the feedback. We shall definitely investigate and work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

"Best hidden gem right in front of us and the tall green shore stay sign really easy to get to"

5
User 27/04/2019

This gem is a must try been totally remolded inside all new appliance you get at the higher priced hotel outside is deceiving cause it looks like older siding not well put on but it is worth every penny and staff is awsome and no cockroaches in this one and they clean everything beds are very comfortable

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thank you so much for your review of the SureStay Hotel by Best Western Florence. I am pleased to hear that you enjoyed your stay with us. Positive guest experience is something our staff takes great pride in and we value your feedback. Please visit us again. Sincerely, Hotel Manager.

"A bad experience "

1
User 19/11/2018

We made reservations online but when we arrived the front desk couldn't seem to find it. No problem as there were rooms available. Our room was on the 2nd floor,the stairs were filthy and smelled strongly of cigarette smoke. The hallway reeked as well although there were no smoking signs on the room doors. We arrived at our assigned room only to find that it was occupied. I never did see the inside of their rooms, but can only guess that they were as run down and dirty as the rest of the hotel. I couldn't get out of there fast enough.

surestayflorence, Webmaster at SureStay Hotel by Best Western Florence, responded to this review
Dear Guest, Thank you Janet for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely Hotel Manager

"They lied!"

1
User 18/11/2018

They lied about the availability of wifi while I was on their wifi to other customers. Furthermore the property was not clean. I had problems connecting to the wifi about halfway through our stay. I could connect, but only in the lobby. I would come to the lobby and use the wifi, but while in the lobby I overheard them tell some customers that wifi was down even for them. No it was not I was on their wifi 15 feet from them.

surestayflorence, Hotel Manager at SureStay Hotel by Best Western Florence, responded to this review
Dear Valued Guest, Greetings from the SureStay Hotel by Best Western Florence. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"If I Could Give a Negative Rating for this Property, I Would!"

1
Bonnie L, Niles, Ohio 28/09/2018

When I reserve a room for less than $60 a night, I don't expect the Hilton, but this property goes beyond the pale. The lobby was filthy and insect infested. We were fairly certain that this property only exists to accomodate desparate truck drivers, drug addicts, and low-rent prostitutes. It took at least a half hour to check in the gentleman in front of us. I used to be a front desk manager in the bc (before computers) years and it NEVER took us that long to check in a customer. When it was our turn to check in, I was told that our RESERVED room (1 King, Accesible) had been given to a stayover. When I was given a new room, the desk clerk had the balls to charge me more money than what I had reserved the room for. Again, that would never have happened at my motel. I don't care if you have to give the customer the penthouse, you DON'T charge them more money than the rate they were quoted! I was too exhausted to argue anymore so we took the room...on the second floor, no elevator, with me being handicapped and unable to climb stairs easily. If we had been given the room I reserved, we would have been on the first floor. When we finally got to our room, the toilet looked as if someone had taken a buttload (pun intended) of brown paper towels and stuffed them in there. I say that's what it looked like because I dared not venture further into the bathroom to explore it anymore. We went back to the lobby and demanded my money back. It took another half-hour for the desk clerk to achieve that amazing feat, including a phone call to what I guessed was his manager. There should be no question about a refund after the way were treated...just back the charges off my credit card! Even then, the desk clerk had to make things difficult because he would not give me a receipt showing the charges were voided. I would never recommend this property. Do as we did and stay at the Baymont down the road. It was much nicer and only $10 more than the Travelodge. The $10 was well worth it!!

"Needs attention"

1
User 05/09/2018

Travelodge Florence needs renovation. The floor had dust around the edges. The breakfast menu was mostly starches. We selected it because of the price but were disappointed. It did provide a couple humorous moments, when we discovered the TP dispenser was less than 1' above the floor (for short people) and the light between the beds had switches for each side, but the switches were crisscrossed.

"Yuck!"

1
User 01/09/2018

The exterior and interior of room were filthy. Stayed for 1 night and it was questionable at best. Lights and outlets non functioning. Behind bed and furniture there was significant dirt (beer bottle caps, piles of hair, dust etc). Box springs disgusting, stained walls, moldy smelling bathroom. Only speaking for room 140 but would not stay here again for the price.

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