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Rocky Gap Casino Resort, BW Premier Collection Hotel, Flintstone

16701 Lakeview Road, 21530-1059, Flintstone, United States - Vedi su una mappa
Rocky Gap Casino Resort, BW Premier Collection - Area esterna Il Rocky Gap Casino Resort, BW Premier Collection è situato nel centro di Flintstone. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Goditi la tua vacanza!Scopri un mondo di relax. Dai paesaggi verdeggianti ai servizi curati nei minimi dettagli, il Rocky Gap Casino Resort, BW Premier Collection trasforma un weekend di vacanza in un soggiorno indimenticabile. Immagina di ricaricarti nella tua suite, ammirando la vista mozzafiato delle montagne e del lago. Solleva le lenzuola di lusso e sprofonda nel letto con imbottitura a cuscino. Ti sentirai come a casa grazie al televisore dal grande schermo piatto con canali premium via cavo. Inizia la giornata nel modo migliore con un quotidiano gratuito e una vista panoramica sul campo da golf o il lago. Gli ospiti sono invitati a portare una piccola borsa frigo da sei bottiglie. Tutte le camere dell'hotel sono dotate di frigorifero. I frigoriferi più grandi sono vietati in tutto l'hotel e nel terreno circostante. Non è possibile portare da fuori bevande alcoliche in hotel.

BW Premier Collection

Rocky Gap Casino Resort, Hotel

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Servizio massaggi
    Servizio massaggi
  • Valletto
    Valletto
  • Casinò
    Casinò
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 1527 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
618
Molto buono
521
Nella media
200
Scarso
88
Pessimo
100
CONSULTARE I PARERI SU
Affari Affari
52
Da solo Da solo
46
In coppia In coppia
736
In famiglia In famiglia
315
Viaggio con amici Viaggio con amici
182
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Beautiful property"

5
playscrapsforfood, Hilton Head, South Carolina 15/07/2021

Lots to do besides gamble. Swimming lake with beach, paddle boats, golf course, bikes for rent, and the casino. For my taste, the slots were pretty tight and all the tables were a higher limit than we like to play, but we had a blast! Staff are all pleasant and helpful. We were there with Brian Christopher Slots, He and Britt had lots planned for us, and we met so many really nice people. The restaurant was just ok. The lobster tail was perfect, delicious, but not many others were as happy as I was. Heavy hand with the smoke flavored items I was told by a couple people, and the prices are pretty high . Service was good! We opted for a standard room, ( more money to play with), and were pretty happy. There are a few restaurants in the area, a pizza place that was highly recommended and more to offer in a near by town, Cumberland. Scenic drives and beautiful mountains all around. I do wish they had a guest laundry. With all the outdoor activities, you'd think they would.

"Very Good Staff, Ok Food, Unclean Rooms"

3
dswelsh01, Washington 10/07/2021

We went to Rocky Gap for my birthday in June. Check in staff were pleasant. We had a king room but was offered a double with a better view. I think I was given the shaft. The room we got had an obstructed view of the lake even though I booked in April. When we got to the room, I went to get ice and saw so much dust on the shelf above the fridge, I could write in it. I went down stairs and show the attached photo. I was asked if we wanted it dusted but we were so tired that I asked if they could just do it tomorrow when they cleaned the room. I wasn't not told that our rooms would not be cleaned daily because of Covid, yet no one wore masks. We had to wait for staff to bring us towels daily. I was very disappointed that one ever came to dust and we were there for 4 days. The staff in the bar and restaurant were very pleasant, especially Sherri (restaurant) and Tracie (lounge). The food is just ok and there were a lot of flies in the restaurant. I will probably come back again in the early Fall. It's in a great location and the grounds are beautiful, but they can do better.

"Would give 0 stars if I could. Disgusting, very poorly ran business."

1
238kaitlynm, Grove City, Ohio 08/07/2021

SCAM. You'll have charges on your card you didn't agree to and they won't do anything to fix it. We booked a room for 2 nights (my friend and I) For whatever reason the website wasn't letting us book the two nights together so we had to book two separate rooms for 1 night each. We paid in advance (her card). We called and spoke to the front desk who told us that they would merge them into the same room so that we don't have to move rooms halfway through our stay. Well I arrived before her and as I was checking in they first said that they would “try” to merge the two rooms. Um, we were told that was already done. They then asked for my credit card for a $100 authorization hold. No problem, I'm used to that. Well on the second night that $100 increased to $273.60. I spoke to the front desk again, who assured me they fixed it and it would be falling off in a day or two. Well after the 4.5 hour drive home the charge went through on my card. I called this morning and spoke to 3 different people and finally the operations manager, who was a condescending…not nice person to say the least. Told me that a charge for $853.12 was authorized and that the charge on my card was for the remaining balance we owed. Didn't want to answer why they weren't upfront about the charges in the first place or when I asked the front desk while we were there. He claims that the second night went up to 450 something when we “merged” the rooms yet they completely failed to mention that very important detail or else we wouldn't have booked the two rooms in the first place. Then they straight up lied to me at the front desk and said they didn't know what that charge was but assured me it would be falling off. We didn't agree to these charges and it was a total scam. Don't waste your money!!! In addition, they're unorganized and under staffed. Expect to wait 30+ mins whenever you want a drink from the bar, food from the cafe, or even to talk to the front desk. The casino is dirty as heck, I don't care about covid but I was grossed out touching those buttons. The food was average the service was slow, like so slow you can't even enjoy yourself because you spend more of your time there waiting in line then anything else. Oh not to mention, the thermostat is set by the hotel and the control panel in your room won't actually change the temperature so we slept in an above 80 degree room the whole time. First stay and will never be back.

"Better than expected"

4
nancyprice7, Washington DC, District of Columbia 05/07/2021

We really had no expectations for our 2 night getaway. Our mountain/lakeview room was wonderful! Very clean and roomy with stunning view! Lots of locals were at the casino on our Sunday arrival. The clientele changed Monday. Gaming was pretty good, the lobby bar was great with good bartenders. The main restaurant was very good! A must! The pool was dirty so we went in and right out but enjoyed the paddle boat. The tiki bar was only open Sunday but definitely could have been in the weekday. Not sure if that was due to staff shortage. The grounds on the lake were so pretty with chairs and fire pits. We relaxed and enjoyed that. There were lots of families but not sure what the kids did unless they went to the beach on the other side of the lake. Guest service was mediocre but all in all we will go back!

"What an AWESOME place!!!"

5
Janell M, Martinsburg, Pennsylvania 02/07/2021

Just a day trip for a out of town friend and myself....We had a good time at the casino. I was surprised at the amount of games and tables. Doesn't look that large from the outside but very pleased when we went in. The beaches were very clean and inviting. People were out in the rented paddle boats and kayaks in the lake. We ate lunch at the restaurant, which was delicious!!! Had an awesome view of the lake from our table. Plenty of places to sit outside and enjoy nature and all the beauty of the surrounding mountains. You can walk for miles and never see the same scenery!!!

"First visit"

3
CountrygirlHDM, Keedysville, Maryland 29/06/2021

This was our first visit and we spent some time at the casino then had lunch. The food was disappointing considering the high prices. Everything is ala carte. We both ordered the crab cakes which were 2 small cakes of flaked crabmeat and very mushy. They lacked an authentic crab taste. The sides of asparagus and green beans were both very good. Then we shared the chocolate lover's cake which was a large slice- it was $14.00. Our lunch with tip was $117.00. For that amount of money I expected a much better meal.

"Be aware"

1
User 25/06/2021

They gave another couple my room key, ( of course he walked in as I was getting out of shower) Management did note care or even SAID sorry for the mix up to me. Only one restaurant open with ONE server! Never asked how I was nothing! Stunning view, beautiful place, and fun casino but some needs to manage that place properly.

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Brenda, we are sorry for the poor experience. Please send us your contact information to RG-info@goldenent.com so a member of management can reach out.

"Nice place"

4
User 12/06/2021

Friendly and welcoming staff, which can be hard to find at casinos. They make you want to keep returning. clean place. 3 choices of restaurants on premises. Good for short term stay or day visit. Would recommend visiting.

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Thank you for the review and feedback, we greatly appreciate it and hope to see you soon.

"Fun, but....."

3
4generationtrip, Ranson, West Virginia 11/06/2021

We visited the weekend of May 22, 2021. This place is severely understaffed. Check in was supposed to be at 4pm. At 5:30 pm, we got a phone call asking if we were still planning on coming. My husband told the lady that we were currently sitting in the parking lot, as our room was NOT yet ready. She apologized and hung up. The young ladies at the front desk apologized, but were unable to help either. I should note, that we had a room on the concierge floor, where the lounge was not opened the course of our stay. We were assured it was when we made the reservations. Besides the snack bar in the lobby, only one restaurant was open. We waited for 30 minutes for a table, an hour for our food, that was mediocre at best. Prices are a little on the expensive side. Table games in the casino cater to the locals. Overall, the resort is nice, but the staff shortage is extreme. It seems there is no communication between departments. Not sure if we will return.

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Thank you for the feedback and review. Our nation is experiencing an unprecedented labor shortage and we are doing the very best we can to provide our patrons a great experience. We recently open our newly renovated Lakeside Grille/Lounge and Signatures is open daily. We do hope that you will come back and see us again.

"Friends trip"

4
363tm, Bristow, Virginia 08/06/2021

Beautiful area, very peaceful and nice drive in the country. The room price is a little high for Sun-Thurs but they are very clean and nice. The beds and pillows seem firm, I prefer a little softer. We ate at LB's and the grill. It wasn't that busy at LB's since we ate a late dinner. Mine was good but it wasn't hot when it came out. My friends lobster dinner was cold and even when she sent it back it didn't come out hot. Pricey and they are also short staffed. Liked the plastic barriers in between slots. I don't like that they charge for mixed drinks when playing, 7.00 for a vodka and tonic? At least do bottom rail for free if playing you are still making money. Plenty of seating outside and fire pits. Looking forward to returning.

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Thank you for the review and feedback. Unfortunately, Maryland does not allow casinos to offer free alcohol. We will also be sure to share you dining experience with our Culinary team. Hope to see you soon!

"I had such high hopes...."

3
sharon g, Potomac, Maryland 07/06/2021

I've heard so much about Rocky Gap resort that I thought it would be amazing. The facility itself is ok, the casino was pretty fine (not so big), the spa was pretty good (overpriced in my opinion). Overall, I felt that I overpaid.

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Thank you for the feedback and review. Here at Rocky Gap our pricing is very comparable to other casinos in this region. We do hope to see you again.

"Much Improved!"

4
K6240LGkarena, State College, Pennsylvania 22/05/2021

We visited Rocky Gap for an overnight for the first time since March 2020. This had been our last destination before COVID broke out. Upon arrival, we were surprised with the banner stating "We Are Wide Open!" which they were. Not a mask in sight - no guest nor staff member. We came into contact with a few in the elevator but for the most part, that was it. It was a little overwhelming to say the least. Current policy was also not presented nor discussed at check in. We played 18 holes on the golf course and the course was in the best shape it has ever been before. We have played multiple times in 2019 and 2018, once in 2020 on our last visit. The entire landscape has matured, the carts are new (we had two past experiences of our cart dying in the middle of the round), the greens were sandy from recent aeration but other than that, things were in pretty darn good shape (except the green on 7 which may never be reconciled). The ranger was very present working hard to move along play. Such a nice man and great representative of the resort! We had no trouble on our first 9 (we went off the back first) but the second 9 was a disaster. The beverage gal said there were many drunk people ahead of us on the course slowing down play. The person working the pro shop and taking money was not very cheerful or helpful. We had a nice dinner (as always) in LB's. It was a beautiful evening and the food was good. The casino was clean and smoke-free as usual. No complaints - it was very spaced out for those of us vaccinated but still living conservatively around COVID. Breakfast on LB's patio - the service (Ben) was outstanding. The food good but the breakfast potatoes undercooked. If only the GM would speak to the landscaping crew about their determination to use a weed whacker on the entire area in front of the patio - we could hardly hear one another let alone enjoy the scenery and peaceful location to start the day. Why not do that work between breakfast and lunch?? Workout facility was clean and well maintained as usual. Room was immaculate. It's just some of the little things that need work...we will always return and am happy to see measurable progress each time we do.

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Thank you for the feedback and review. We take all feedback very seriously and do our best to make improvements. We are super excited about the opening of Lakeside Grille and hope you find it a much needed improvement. See you soon!

"Not a place for unruly children"

3
User 20/05/2021

I spent two nights with a friend this past week. First my cons; Cigarette butts all over the nice grounds. Rather disgusting even though there are butt cans for the customers. The pool had five unruly children roughhousing on Monday without parents at poolside. No couple could enjoy the pool as the children dominated it. If one of those children hurt themselves or drowned we would be sued being in the pool with them. The parents were outside. The children then went into the hot tube. This again caused a few couples not to enjoy themselves in the pool area. The noise from the children and their disrespect for other people was horrible. The young man with the long hair and bangs in his eyes at the bar right next to the casino entrance has been touching his hair, moving it away from his face so he can see what he is doing. I being in the food safety handling business find this to be unclean, especially when he makes drinks or mixes drinks. I do not want to order from him. Where is his hairnet? I don't want his hairs in my drinks. WIFI goes out when watching TV at night due to being in the mountains. This happens every time I stay there. Pro's: lovely grounds to relax and enjoy during the day and at night. Food in the dining area is tasty. I enjoyed both my breakfast and dinners. I even order room service at other times on my stays. The room service is great. Everyone has been nice and accommodating. I usually stay once a month to destress from the pandemic, news, and suburbia. I went on a hike around the lake and have used the paddle boat. Next time will fish and more hiking. Having a casino is not a place to bring children, the two do not mix. There is a state park with a nice sandy beach for kids across the way with camping grounds. I will always come back here to enjoy quiet, and hopefully without children being rude and noisy in the pool.

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Thank you for the feedback. We will be sure to let our Security team know of this situation in the pool as well as our F&B department. This type of feedback is greatly appreciated and taken very seriously. We can assure you that we will do our best to make improvements in both areas.

"First Time and it won't be the Last Time. Truly a Gem!"

5
Lisa S, Maryland 15/05/2021

Service was superb! Everyone greeted us with a "Big Smile and Hello"! Our Room was such a surprise, with a magnificent view; very spacious, bed extremely comfortable and the bathroom with walk-in shower was grand!

"Passing through"

5
Robert O, San Diego, California, United States 12/05/2021

My wife and I were on our way to MD and found this jem. Very nice casino with pleny of machines and the food was wonderful. Rooms were comfortable and clean. The people there were very nice and helpful. Has a lake with water sports and a golf course. Not much else there however we didn't need anything else.

"Maryland's hidden gem. Gorgeous Resort Casino."

5
Cindy F, Hudson, North Carolina 05/05/2021

How did we miss this before? An absolute gem! Incredible surroundings, amenities, restaurants and delightful people. The views and property are breathtaking. Definitely off the beaten path but so worth the drive. Like a summer camp for grown ups. Surely a place to make memories. We already can't wait to come back.

"Disappointment"

3
macarr2016, Moorefield, West Virginia 30/04/2021

The Rocky Gap Resort is not much of a resort. The lake and surrounding areas with fire pits it very nice. However if the weather gets bad you will not have television service. We stayed for 3 nights and of those 3 nights the t,v, was only watchable one night. According to 2 different front desk employees, the reason for the signal loss or interruption of the signal was "because of the weather". REALLY!!! I suggested maybe the satellite antennae needed checked. We had very windy weather, maybe something was loose. The other odd fact was the t.v.s in the bar worked fine. The food at the restaurants were not very good. If you don't eat at the "resort" you have to drive about 10 to 20 minutes for better food. When checking out, no one bothered to ask how my stay was.... so, I did not have the chance to voice my disappointment. Staying there is nice with the casino downstairs, but I think if I ever go back, I will stay in Cumberland or LaVale

"Do not stay here"

1
User 30/04/2021

Was to have a room with a view and was not happy with looking at roof top equipment. Bed was worn down on one side and firm on the other. Very noisy room. Hallway was dirty. Front desk staff not helpful.

"Get Away"

5
User 21/04/2021

The staff were fantastic. Best room, bed & pillows ever. Our view was excellent, saw a pair of eagles while having breakfast. The restaurant was the best, good prices. The pool looked nice, did not use. Highly suggest you make the trip. The Jones - Westerville, OH

"The RGC"

4
Ineedsumnow, Newport News 21/04/2021

Mom (84), hubby and I arrived Saturday, April 10, for two nights after a five-hour drive. I dropped them with our luggage at the front door and parked the truck. Parking lot was ¾ full so it was a bit of a walk. When I approached Mom and hubby, they seemed upset. It was around 6:00pm, breezy and chilly outside and they had wanted to go inside. They told me that the man holding open the front entrance door would not let them in saying they had to wait for me (WHAT!). By that time, I was in the hotel check-in line and there was a woman holding open the door and they didn't see the man. The hotel check-in was quite friendly – she offered us a 3rd floor room far from the elevator or a 1st floor room near the lobby. I took the room near the lobby. Room seemed clean and had space enough for the three of us. The view was not of the lake or the hills but a huge generator whee. We had many issues with the key cards – one time they would work and the next time we would have to try it several times before we could open the door. The other issue was the semi-rain shower showerhead – we were excited after seeing it but the water pressure is so low it defeats the purpose of having this type of showerhead. Check-in had alerted us there would be no housekeeping so we were prepared. There is a small fridge in the room. We headed to dinner at LB's Place. The hostess asked if we had a reservation (um, no) but seated us immediately. A few minutes after we sat, there was a line of 12 people. I was surprised by the prices of some of the menu items but we had salads and sides and the food was pretty good. Our waitress, Shelly, took good care of us even though she was also waiting on a large party. We then went to the casino. It was mildly crowded on this Saturday night and the music was blaring. It is my favorite size of casino because I can track down Mom pretty easily – comparable to downtown Las Vegas casinos. No big payoffs but I was able to play for a couple of hours on my stash for the night. The next morning, there was no electricity. I found out the room phone wasn't working so I used my cell phone to call the hotel and inquire. They said the power had gone out during the storm and would be restored shortly. Well, I never even heard the storm or that big old generator right outside our window start up even though it was clearly running. The power was restored shortly after so life begins anew but our room phone never did work. We went to breakfast at LB's Place around 10am. The hostess this morning did not greet us, just shrugged her shoulders as she walked up so I held up three fingers and she seated us at a table nearby. I then found out she could speak because she greeted many customers who arrived after us with a “good morning”. We spent a bit of time in the casino and found out we had new player rewards – I got $10 F&B, hubby got $20 F&B, and Mom got $50 free play so yay. Hubby watched the Master's on TV in their lobby area while Mom and I enjoyed time in comfortable chairs next to the lake. There are several spots right along the lake for just this type of relaxation. Indoor pool is smallish and the pool room is humid after being in the crispy sunshine but there is seating and tables both inside and outside. Towels are available. We made it to a restaurant off site for dinner – Puccini's – not a great experience but the entrees were yummy. Back to the casino in the evening and I stashed out pretty quickly so followed Mom around while she kept winning small pots. This was much less crowded and quieter than the night before – loved it. The next morning, I wanted to use up my $10 F&B credit and went to the Lobby Lounge. I ordered 3 coffees and, excuse me, I didn't mean to bother the man working behind the counter but he acted so PUT UPON when I ordered. He even sighed heavily looking at me over his eyeglasses when I asked for cream and sugar. There is a coffee maker in the room that tastes exactly like the coffee served at the Lobby Lounge and LB's Place – none of it very good. I took a morning walk around the facility – so quiet and such a beautiful setting. Mom and I then had our last turn in the casino and I actually refilled my stash before leaving. This place is in a beautiful setting, is a wonderful size overall and follows good COVID guidelines. They just need to adjust the attitudes of a few of their staff – so many positive interactions except for a few.

"Outstanding job by David Bowman (security)"

5
Jeff R, Bedford, Pennsylvania 09/04/2021

Last evening, my gf and I were at the casino at Rocky Gap. I had moved to a new machine and when I put my card in, I noticed it was my gf's card, not mine. I made a quick trip back to the previous machine I had been at; my card was not there. Since it wasn't in any of my pockets or wallet, I went to the cashier's window, where they made me a new card. As I headed back to play, I realized I did not have my voucher from the previous machine - it was around $60. I went to the machine where I had sat down before realizing I didn't have my card, and asked the people who were playing that machine whether they had seen my voucher. They said they had not. Sheepishly, I went back to the cashier's window, and asked if anybody had turned in my voucher. Nobody had. So I prepared to walk away, disappointed in my stupidity at losing the voucher. The cashier window manager said he'd call security, to see if they could help me. Still feeling sheepish - it WAS my fault, after all - I sat down and waited. Shortly thereafter, David Bowman showed up and asked what happened. He was very professional, matter-of-fact, and not the slightest bit judgmental. He had me show him the machine where I had thought I had been at when I lost the voucher. He took my information and said he was going to check with his camera guys. Shortly thereafter, he reappeared with another member of security, who opened up the machine and checked the log. It appeared that I must have inserted the voucher into the machine when I first sat, then, when I noticed I had the wrong card, I left the machine without cashing out. They apparently figured out that the people after me had come and played the money I left behind, and they went to find those people and ask them to reimburse me. About 5 minutes later, David reappeared, with $60.33 in hand, said he found those who had played it, and got it back from them for me. I was fairly amazed, on several counts. First, it was my goof, and I was prepared to eat the loss - my stupidity. Second, to take the time to figure out what had transpired was well beyond what I would have expected security to do, and then, lastly, to find the people who played it and get my money back.... well, that was just unthinkable to this guy! Throughout it all, David remained even keeled, professional, and resolute. As far as I'm concerned, he went way above and beyond - and turned a bad "beat yourself up" experience into an "aw, shucks" one. He seemed almost embarassed when I complimented him, and asked if I could send a letter to someone in his management chain. He told me where I could find a comment card if I wanted to (he eventually brought me one), and the card suggested I write a review. So here I am. Thank you, Mr. Bowman!

"Great sta. For Birthday"

4
GreggC21740, HAGERSTOWN, United States 03/04/2021

Got to enjoy the casino, stay overnight (at discount since they mail you coupons with loyalty card), and enjoyed great meal at LJs. The meal at LJs was pricey and small portions. The penny slots minimum bets are also getting high with 60, 75 or $1 per spin. And no microwave in room.

"Worth it"

5
funroute, Spring Grove, Pennsylvania 25/03/2021

Was a great visit. Basing this review on mid-week with discounts price. Very clean. Casino sectioned off nicely for Covid social distancing. Room very clean and updated. Check-in was easy, staff was friendly. Would not pay full weekend rate for room.

"Expensive does not make it high end."

2
User 22/02/2021

Let us start with the reservation. I tried to make the reservation online. The sight kept changing the date. So I had to call. Check in was fine until I got to the "mountain view room" the only view was the parking lot. I called the desk and they moved us to the correct room. Let me say the staff was great. The rooms are average at best. There is no in room coffee due to corona virus. But at least make it easy to find down stairs. I ended up having to go in the casino and around to the bar to get a not great cup of coffee. Now the food. We payed a small fortune for dinner. $32 for 2 crab cakes (they were good) asparagus and plan sticky white rice (no herbs, no spices, no nothing). We also ordered a wedge salad that came with what I assume was blue cheese on top. What ever it was it was gray. With dessert and beer the room service bill ended up at $150+. Yeah that's what I said. Shall we move on to the casino? The tightest slots I have ever played. Even when you got a bonus you won nothing. When i commented to a manger the next morning he said Yeah everyone says that. Wish someone would have told me. I found nothing high end at this resort. Just really high priced. Will not be back.

"Mrs."

5
User 07/02/2021

The trip was a really fun experience. It was my first time at the casino and resort hotel. The staff are friendly, approachable,respectful,and knowledgeable. The overall cleanliness was very much appreciated and the amenities available were numerous. Outstanding food at LBs. The bed was extremely comfortable. My husband has a bad back and slept well; waking refreshed and rested. Well done. I highly recommend visiting. We will be back.

"We love coming to Rocky Gap for fun."

5
maquiPittsburgh, pittsburgh 07/02/2021

Casino is small but nice.. Has gaming tables and a small smoking room off by itself. Boating and Golfing is there to enjoy also. Wonderful clean comfy rooms with a nice size tv . And can look at the scenery outside. Great views of the large lake.

"Great small Casino/Resort, with friendly staff!"

5
jasonaU3777TH, Pittsburgh, Pennsylvania 26/01/2021

I really don't understand the negative reviews on this place. If you're expecting the Bellagio or Cosmopolitan, you don't have realistic expectations. The Casino/Resort is on the small side, but if you look at Casino/Resorts within a few hundred mile radius, this place stacks up well. Most all of the larger Casinos in Pennsylvania, do not have a hotel, so you're forced to stay at a hotel a mile or more from the Casino, which eliminates the entire feeling of being on vacation at a casino. If you're a video poker player, Rocky Gap offers bartop Double Double Bonus, with a 9/5 paytable, at the quarter level, with progressives on quads, which is better than anywhere I've come across in PA or WV. The place is small, but they do a good job of having a solid assortment of slots, and video poker. Even hit a nice handpay the last two trips! Not a lot of table games, one craps table, which usually has a crowd. They have 3 Card Poker, but do not have Let It Ride. The drinks aren't comped, but an order with a mixed drink and craft beer, ran about $12. If you're from a fair sized city like Pittsburgh, or D.C., that's a bargain. The rooms are clean, and good sized. The only complaint about the room, and this is a minor one, they have the walk in showers, with no shower door, which is a 1st world problem. A shower door would be nice. The steakhouse (LB's) has a good menu, and again, a value compared to what we're used to paying for a dinner and drinks. The sports bar (Signatures), is pretty good as well, and a great place to watch some games, if you need a break from gambling. Also, the staff is great as well. Every single bartender, waiter/waitress is super friendly, and helpful. COVID restrictions were in place. Staff and patrons must mask up. Remove mask when eating or drinking. Bar closed at 10pm, which wasn't optimal, but they are adhering to their Governor's orders. Only complaint about the casino. . . The Music. It's not bad. Just very repetitive. The last two trips there, same playlist. 60's and 70's songs in the morning. 90's music mid day, 2000's into the evening. Literally the same songs, each day, like clockwork. Overall, very good value. Their players card is tied into the M Resort and Tropicana in Vegas, so some moderate coin in will get you room offers, and some decent free play offers. Will definitely be returning!

"relaxing and awesome!"

5
User 04/01/2021

Beautiful experience, we shall return!The food was delicious! the place was supper safe,the staff was great,and every one was super kind! swimming and hot tub was wonderful! this great get away was so close to our house and a view that can not be beat!

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Sean, thank you for the review and feedback - we greatly appreciate it. Our team prides themselves on providing an excellent experience to our guests.

"Great Property"

5
User 27/11/2020

I would like to say that this is a Small, but Beautiful and Great property. And they have good comps. I just wish that they had more slots such as Aladdin and Jungle Lion slots and more Ocean Bubbles and Golden Egypt The staff there are Great, especially Bill Horton (Host) and Olivia (Slot Attendant) Olivia is very nice and always have a smile of her face.. The Beverage staff are Great too

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Thank you for the review and feedback. We will be sure to share to share the kind words with our staff as well as the information regarding the game preferences. We hope to see you again soon.

"Beautiful area, great staff, lovely room."

5
Donna S, Columbus, Ohio 14/11/2020

We went for a girls getaway, four of us in all. Our room was lovely, very comfy bed and pillows. I absolutely loved the shower. LB's Place offers a beautiful view as you dine. The food was alright, not bad, not great. The staff in the hotel, the restaurants, and the casino were all wonderful. Friendly and helpful. I was happy to find the pool and hot tub open. We had it to ourselves. We enjoyed sitting around the fire tables outside in the evening. Unfortunately it was too late in the year to take advantage of the boats and kayaks. We will definitely be back to explore the lake on kayak. We took a short walk on the trail around the lake. The whole area is beautiful and relaxing.

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Donna - Thank you for the awesome review and feedback. We are pleased to know that you and your friends enjoyed the property. Our team strives to provide a memorable guest experience and we are looking for your next visit.

"Great Getaway"

5
User 06/11/2020

Great Room with a view, relaxing atmosphere, clean and comfortable room. Amazing walk around the beautiful lake. Nice golf course, kayaking, paddle boarding, swimming in the summer. A little fun at nighttime in the casino. The restaurants have amazing food. They have a nice strict COVID-19 code they are following with limiting people in the hotel, restaurants, and casino. Felt very safe & secure.

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Thank you for the feedback and review. We stand behind our Golden Commitment for Covid guidelines. The safety of our team members and guests is the #1 priority. Additionally, our staff takes great pride in providing excellent guest service. We hope to see you again soon.

"Not a happy weekend :("

1
OHIOKIM1968, New Springfield, Ohio 03/11/2020

I brought my husband here for his birthday weekend, disappointed with the overall experience!! We arrived and there was a line outside for the check in desk we waited over 30 minutes in this line to get our room keys . I wanted to surprise my husband with a romantic dinner and I ordered room service; it took 70 minutes to arrive which I did not think was bad but it was $94 but I was splurging for his bday. As I set out the food I noticed my entree was only partially filled now when I ordered I made the staff repeat me the order to make sure it would be perfect. I got on the phone she the girl stated she would have it corrected right away. I called my husband to dinner for which he ate by himself and after an hour of waiting I had to call room service to remind them of my dinner>>when it arrived I never received an apology a meal voucher, staff could of cared less they had ruined my romantic dinner :( Place is not clean there were nests of bugs in the windows along with cobweb dont be fooled these rooms arent cleaned thoughly. I wanted to leave right then but we were told by the staff that it was sold out for the weekend and that because we had reservation we would not be granted any refund because it was past the 24 hour cancellation & because it was sold out our room could not be moved;staff here is downright rude. My husband and I looked forward to this weekend for months and it was such a let down all the way around I highly doubt we will ever be back!

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
Thank you for the feedback. We apologize for the problems encountered during your stay and can assure you this information will be shared with the leadership team and used as a training tool for the staff. Please send us your contact information to rg-info@goldenent.com so that a member of management can reach out to you.

"Go to the Legion"

1
Dale V, Keymar, Maryland 15/10/2020

This is the second overnight trip to Rocky Gap. The first time we went there was a wind storm that knocked out their computers. The Casino was closed. The tvs did not even work. The Room was nice. They comped us a second visit. So we went again. Got there they looked busy. They are not very ADA compliant. I had to park about 100 yds away from the entrance. They do not have very many handicap slots. The doors to the place are ass backwards. Entrance on the left and not the right. People kept running into each other as normal people know right is in and left is out. The casinos were tight. Usually they let you win something to keep you interested but not these. After a couple hundred dollars, went to room. Started watching HBO and the tv quit. No Signal. Would I go again? Nope. Go to veterans club. You'll save money and support the veterans. It was a nice 100 yard cool up hill walk for this crippled old man this morning to get his car.

Wanda Holtschneider, Marketing at Rocky Gap Casino Resort, responded to this review
We are sorry your last visit was not enjoyable. Our parking has been verified and is ADA compliant. Due to Covid we are currently not offering valet as a safety measure to our guests and staff. Please email is your contact information at RG-info@goldenent.com so that a member of management may reach out.

"Lovely Setting"

3
beaches4me22031, Fairfax, Virginia 01/10/2020

Rocky Gap is pretty ok. The area is breathtaking. There is a lake with canoeing and paddle boats and a small beach. 2 of the restaurants are open. The fancier one was rude both time we visited. The staff in the sports bar couldn't have been nicer! And the food was ok. Coffee at the stand near the front lobby is very good. The room is suitable but nothing amazing. The view of the lake is nice but wish the window that opened was larger. I would visit again but only for the discounted rate that we received.

"A trap"

1
W9307JFjenny, Pasadena, Maryland 29/09/2020

So, we got a flyer in the mail. We came for 3 days. The food is so terrible. JB did a horrible breakfast. It was not edible. We did not eat there again. The casino paid on Sunday when we got here and Monday 1/2 day. Then it paid nothing, It was raining. So it is a trap. You can't eat there or play there. The best food came out of the lobby. You can order breakfast or lunch or grab a snack. We were woke up at 12:30 am for a fire alarm. We all walked down the stairs. There was older people going down 6 floors of stairs in the middle of night. We were outside for only 5 minutes. It was a false alarm and people were asked why they didn't have a mask. We were rushed. It was horrible for people with a disability.

"One of my favorite resorts"

5
alphastorm, State College, Pennsylvania 23/09/2020

The rooms are clean and very well maintained. It's generally understaffed. Expect wait times longer than usual on weekends. The casino is close to one hiking trail. The rest are nearby at the RockyGap state Park. Things to do include paddle boarding, kayaking, swimming, fishing. The casino staff is very nice and friendly. Low limit tables. Drinks are not cheap. Food is very average. Had a great time.

"Long Weekend Getaway"

5
User 10/09/2020

My husband and I discovered Rocky Gap Resort while trying to figure out a place to go for a long weekend getaway that wasn't too far of a drive. Rocky Gap is about a two hour drive for us so that was great! We had a room on the 6th floor with an amazing view of the lake. This trip was extremely relaxing and the grounds are beautiful. My husband enjoyed the casino while I sat and read my book by the lake. We can't wait to come back!

"Really Great Small Casino CASINO REVIEW ONLY 4.0/5.0"

4
User 08/09/2020

This is a smaller casino that checks off all the boxes. I go for slots and I love having tons of choices. So, I was a little hesitant going to a smaller casino BUT they didn't make it feel small. They have a clever layout and it has a fun atmosphere to it that makes you feel like you're in a big sized casino. The machines were pretty nice to me and I found the staff friendly.

"Great Golf Weekend!"

5
User 05/09/2020

First time staying here last weekend. My husband and I took a quick getaway to relax and golf. Booked for 2 nights and ended up staying a 3rd. Property is clean, staff is super friendly and helpful. Casino is small but offers variety. Golf course is GORGEOUS. We will definitely return.

"Really?"

4
Mikcol1, Pittsburgh, Pennsylvania 25/08/2020

We have been coming here for 7 years now and I can really say that we always to seem to have a good time. I read a lot of reviews here that people have horrible experiences and I don't get it. Maybe expectations are too high. We only had one trip that was kinda bad in about 15 total. The place is always relaxing by the lake outside, food is pretty good, little pricey but it is a resort. When we first started coming the beer specials were unbelievable, 22 oz drafts of premium beers for only $4 plus free cups. My how times change now little more cost for little less beer. The grounds are nice and the rooms all renovated. The casino machines are a little tight but we have had some luck throughout the years and didn't break the bank. The only real issue I have anymore is the newer check on policy of 4 pm check in and people waiting in line for an hour. Also the up charge for early check in. Prior to the change never had to wait in line like that. If the room is ready, let people check in early, what's the difference? Then they are happy and spending money at the resort instead of pouting while waiting til 6pm for a room to be ready. I guess they have trouble staffing the place anymore for some reason but again when we do talk to staff, they seem happy and upbeat majority of the time. I would say to people wanting to try the place, go with less expectation and maybe you will leave a little happier.

"G"

2
User 15/08/2020

Stayed 4 nights and that was 4!bights to many. The only things good were the food, views and golf. Service was horrible, casino really sucked. There was not enough staff and what staff they had were slow and non-attentive. Had to wait so long for food. The locals, visiting the casino, were great. Everyone was so nice and said hello. Will never return We went because we received a mailer and it looked great. I think they expect everyone will visit, gamble lose and they don't care if you ever return.

"COVID Stay"

4
119Kevin_S, Rockville, Maryland 10/08/2020

Stayed here during COVID. So overall this review might not be relevant in time (let's all hope). PROS Very mask conscious, 100% of employees and all guests, including Casino. If you forget they reminded you (nicely). Wait Staff all wore gloves. Member Services wiped the counter after each use. Had people to open the enterance and exit doors so you don't need to touch the CON (for some) The casino could only allow 50% filled. So lines formed outside each night. Moved quickly, but easily 1\\2 hr wait at height. S few People were pretty ruffled in line. It didn't matter if you had a room key or not. Good: nice place. Clean. Staff nice. Grounds and view beautiful. Bad:for most of Sat only one elevator worked, not great. A little pricier than I expected. Miscl. non-Covid: Boats were pretty cool but $35 p\\hr. Pool is a cool set up, but tiny for more than group's of 2-3. Outdoor areas are plentiful and well maintained.

"Road Trip"

2
AnnO583, Rocky Mount, Virginia 04/08/2020

To begin with we traveled 6 hours to get to Rocky Gap. We called ahead 1 week or more to have adjoining rooms and early arrival. When we got to the hotel we were told our two rooms were not clean and that was the only two adjoining rooms they had. Staff was very vague and non interested in helping. They advised us that they would put a rush on cleaning and to go have lunch or wait in our car. (Temps were in excess of 90 degrees). Due to having two elderly parents in their 80s we opted for going to the restaurant downstairs from the hotel. The blond waitress acted as though we were a bother to seat. We order 1 pizza and French fries and one hamburger. It took 1.5 hours to get the food and the pizza was cooked incorrectly. The waiter was very nice though, a young man. It was 4:15 (check in is 4) when we were back up in the lobby. We ask if our rooms were ready, only to be told by another non interested staff member that they still were not clean to check back at 4! When I ask her what time it was she said 415, she obviously was not mentally into what she was doing. After waiting 45 minutes more at 5, we ask once again to be told the same thing, the rooms were not clean. Needless to say my patience had run out, and I became a bit vocal. A staff member named Rhonda was our hero. She found 2 rooms, adjoining (hey they had more than the two that were dirty) and got us checked in around 545. Next For a resort the food is horrible, it is frozen,, boxed, and tastes like cardboard. I have a picture of the pizza we got from the little Cafe in lobby the second day. Next, There is an obvious lack of interest in the employees that work at this establishment. We spoke to housekeeping, rude, we spoke to restaurant servers, rude, security, rude...I do believe Rocky Gap needs some employee training in effective communication for guests. One good note the room was okay, terrible view of parking lot. Only way I will stay or gamble here again is under new management or have heard that things have changed.

"Disappointed "

1
User 24/07/2020

My husband and I decided to stay here based off of recommendations from friends as well as the website details. I was highly disappointed in the resort upon arrival. The resort is set in the middle of beautiful rolling hills with a lake and a golf course however it would have been nice to see that from our room. On the website it states our view from the room would be a beautiful 18-hole golf course but the reality was we saw 18 golf carts and all the cars in the parking lot. Our room appeared to be clean which was great and then upon pulling the sheets back there was strands of hair under the sheets on both of the beds in the room and the pillows had stains on them and to top it off we were awaken by the screams of a young child every morning at 8 am( not the resorts fault but the walls are thin). The spa was not open which was not publicized on their website but stated it was open daily from 9-6 and we only found out when we wanted to book a service that is was closed. Last but not least we decided to have dinner, we paid $100 for two burgers and a bowl of soup. It took almost 45 minutes for our burgers to come out which were overcooked and very dry. The server was very pleasant as well as the hostess but the food was not worth the money we paid.

"Disappointed this time through"

2
Heartlight73, Elkton, Maryland 10/07/2020

It as been several years since we traveled though and stayed here. Seems there has been deterioration in staff, hospitality, and general public areas, other than outside. The outside areas remain beautiful morning until evening and after dark. It is our favorite place to spend time when there. The room was very clean. We felt COVID safe. The staff were not very nice, and when we went to check in and get in line at 3:30, after standing in line for over 45 minutes, we were told our room was not ready. Ugh. They said come back in an hour, ad we were not allowed to walk around the grounds nor did they give us keycards for gambling to pass the hour. We sat in the hot sun in the parking lot! One hour later we go back, wait in line for another hour, ugh, and told again, our room wasn't ready. Back out to the parking lot and another hour in the heat. Finally, although check in is at 4:00, our room was ready at 7:00pm. Not cool. For the amount of money you pay to stay there, it was disappointing. The bed thing, though, was there were doormen opening and closing and wiping down doors, for health and safety which was awesome. Not sure if we will stay there again anime soon for the amount we paid for our room, and the unfriendly, inhospitable staff.

"USELESS SECURITY"

1
User 02/07/2020

A violent, screaming white man pushed, threatened, insulted a black family in the lobby with NO response from the security team. They watched from the edges of the room in groups as the angry man shoved people and hurled racial slurs at the poor family. If guards are being paid to keep people safe, then they better do it--and actually intervene. Unacceptable from a team designed to address violent incidences and protect clients.

"Safe, clean"

5
tomandlea, Uniontown, Pennsylvania 29/06/2020

Only stayed one night but would go back. Covid safety. Every other slot machine used. Enforce masks. Beautiful. Relaxing beach, boat rental, outside dining, large rooms. Fire at night. Lovely experience.

"Weekend Getaway and Entertaining Show"

4
Salliehamrick, Norton, West Virginia 28/06/2020

My husband and I went to the Rocky Gap Casino on Valentine's Day weekend for a show, not to gamble. We were entertained by a Patsy Cline impersonator and she was wonderful. We were the youngest couple in the audience and enjoyed watching the older couples dance and have fun. We stayed in nearby Frostburg and were just looking for something different to do. This was the month before everything shut down due to coronavirus so we were happy we got to go on this trip.

"Food service"

1
User 23/06/2020

I waited 40 minutes for a burger with bacon and cheese and a bagel. After waiting the 40 minutes the lady at the counter called down to the kitchen to ask what was taking so long, they hadn't even started the order (I was the only one waiting on food). To top it off they gave me two forks to spread my cream cheese with, and messed up my burger...whoever is the cook there should be fired seriously.

"Rocky Gap Casino Round Two"

2
Rick P, Greencastle, Pennsylvania 13/03/2020

I gave it another chance and stayed there again because our friends wanted to go there. Again I was disappointed, but for different thing. Oh... the food is still terrible. My wife and I got a late night pizza from the Lil Munch shop to take back to the room. My pizza was cold and tasted like cardboard. Also I asked for pepperoni and there was none on it. My wife ordered the small personal pizza with just cheese, hers looked like it was thrown in the container pieces were upside down and it was cold. Mind you, we went straight to the room when we got the pizza and it was cold. They did remodel the rooms and they look nice. BUT... the shower has no lettering for hot or cold so you put it where you think the hot would be. No no no, thats not it, when you change the position it takes about 10 seconds before it actually comes out if it's cold which it was you freeze and try to get out of the way until you can find the hot. That is unacceptable. The casino has a nice variety of slots, but most of the chairs are terrible. The vinyl is torn or cracked to the point you hate to set on the seat. I'm not exaggerating, they are unsightly. Then my ticket wouldn't print out and it took almost 30 min for someone to come. Then of course it was not a simple fix. They had to hand pay me because the ticket had no printing on it. that took another 20 min. I was pissed as that was my last 40 bucks and I couldn't leave until they came back to pay me. It was just a sorry stay again. Oh and you hear anyone coming past your door talking so it's hard to get to sleep. One bright side, we complained about the pizza and got a refund. For a Resort destination they need to do better.

JOEY Barlow, Agency / Consultant at Rocky Gap Casino Resort, responded to this review
Let me begin with a sincere apology for the unacceptable experience you encountered at our resort. Our goal and mission, is to not only meet your expectations but to exceed them, we obviously failed you in multiple areas. Please be assured this information will be used as a training tool for our staff. Thank you again.

"Valet Services went above and beyond!"

5
User 29/02/2020

Our car broke down on the way up the mountain and we just happened to be at the Rocky Gap Resort exit. They didn't have any vacancies, but their AMAZING valet service loaded up our two year old and 9 month old, car seats, and all of our luggage and drove us to another hotel in Cumberland. They were so kind and immediately helpful and I'm really not sure what I would have done with two sleeping babies at 10PM without a car if they didn't come to our rescue. I never write reviews, but hope hotel management sees this so that you can commend your valet services team/our real life super heroes!!!

JOEY Barlow, Agency / Consultant at Rocky Gap Casino Resort, responded to this review
Thank you so much for the feedback and review! Our team prides themselves on creating a memorable guest experience.

"Moms Birthday "

2
AnnO583, Rocky Mount, Virginia 16/02/2020

Ok casino, some wins, but the only reason I give two stars, was one the lady at the cashier/player club was extremely rude. And two right before I left we were playing a game at th e exit door and some employee, young man, threw a drink at the trash, hitting me. Not good. My shirt was soaked and he walked on without even a word. Then went back the next morning and low and behold one more rude and nasty floor tech. Just not good business.

JOEY Barlow, Agency / Consultant at Rocky Gap Casino Resort, responded to this review
Marie - Let me begin with a sincere apology for the unacceptable experience you encountered at our resort. Our goal and mission, is to not only meet your expectations but to exceed them, we obviously failed you in multiple areas. If possible, please send us your contact information to rg-info@goldenent.com so that a member of management can reach out to you.

"!!REFRESHING CHANGE FROM USUAL CASINO ENVIRONMENT!!"

5
CyndisWay, Warrenton, Virginia 12/02/2020

Rocky Gap Casino & Resort is a refreshing experience from other casinos. Very clean and exceptionally maintained. Although smaller than larger casinos, there is still the fun atmosphere and exceptional slots. Table games are truly fun. The dealers are professional and entertaining, and, actually, help you learn a game you have never played before. No smoking at all. Smokers have their own small casino room. LBs Steakhouse is exceptional quality food and awesome wait staff. This resort has a professional golf course, white sand beach, hiking trails, paddle boat rentals. Highly recommend for a great change in gaming environments.

JOEY B, Manager at Rocky Gap Casino Resort, responded to this review
Thanks so much for the review and feedback Cyndi. Our staff takes great pride in the property and it definitely shows. We do hope you will come back soon and see us.

"A flawless place to host our retreat!"

5
User 12/02/2020

My organization and I are over the moon with the accommodations that Rocky Gapy Casino and Resort have provided for us during our retreat. Everything from the A/C support, to the lunch, to the rooms and the staff was flawless. Zach and AJ from the events department were incredibly accommodating and easy to work with. We will definitely be coming back and would highly recommend this resort to anyone looking for a space to hold a professional or personal retreat.

JOEY B, Manager at Rocky Gap Casino Resort, responded to this review
Thanks so much Myra! Zach and AJ are property all stars for sure and we will be sure to share this with them. We hope to see you soon.

"Fun stay at Rocky Gap Casino!"

5
cherrydeniser, Duncansville, Pennsylvania 01/02/2020

My husband and I went and stayed a night here. We had such a fun time! Our room was very clean and nicely kept. The bed was extremely comfortable! We ate at Signatures and I got the quesadilla meal and it met my expectations for bar food. Actually, pretty yummy! We took advantage of the free soda and coffee they provide inside the casino. The free valet that is offered is a very big plus! Big variety of slots to choose from. Rocky Gap is a very nice place to visit anytime, even if for a couple hours! My husband and I had a very nice stay and can not wait to return! Thank you Rocky Gap!

JOEY B, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the awesome review and feedback Denise. Our staff makes guest service their number one priority and we do hope you will come back soon and see us.

"Love"

5
Vera P, Altoona, Pennsylvania 23/01/2020

We love staying at your facility. The rooms are a wonderful get away. Clean ,especially the bathrooms. Home away from home. Most comfortable beds. The views are spectacular. I feel like a queen staying here.

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Vera! We hope to see you soon.

"A Great Stay!"

5
User 16/01/2020

We went to Rocky Gap Casino Resort for one night and rented 3 rooms. All of us were very happy with the accommodations. The rooms were spacious and comfortable. The dinner buffet and breakfast buffet were very good. The casino was on the smaller size but was large enough. The only things that would have made it better were some larger tables to sit around to play cards as a group. Also, lower starting tables at the blackjack for longer periods of time. The $5 bet table was only available for a short period of time. We will go back!

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Randi, we will be sure to share with our staff. Hope to see you soon!

"Great Times With Friends!!"

5
Eric B, Baltimore, Maryland 14/01/2020

First off it's beautiful there!! The place is spotless!! The casino has friendly dealers that will help you especially during the off peak hours. The peddle boats are really fun and will hold rather large people.. The rooms were very nice and the lake view is perfect.. The bars are numerous, the outdoor seating is really comfy.. Loved it!!

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Eric! We appreciate your business and hope you will be back soon to stay with us.

"Room should have come with a warning"

1
KristinaTowns, Linden, Virginia 09/01/2020

I have stayed here several times and have always had a great experience until my most recent trip. We paid over $400 for 1 night and when we went to our room it was awful. Very close to the elevator banks and we could hear everything from the beeping of the elevator to the doors on it opening...anyone who walked by we could hear their conversations etc. The hotel was sold out so switching rooms was not an option. We decided to check out and rive home. The girl at checkout advised to email the supervisor the next day and they would take care of my very early departure. Well next day I did and was told I should have called security for the noise level! Security...for normal noise that seems ridiculous. He was unsympathetic and refused to refund or partial refund my stay and told me basically my fault for not asking originally for a room away from the elevator. I also felt sllightly unsafe when I could hear the casino staff discussing a man playing who had a stolen card and that the supervisor on duty was going to basically not do anything about it. I am dissapointed by the response of my issue and will not be returning and will stop telling people to visit if this is how they treat loyal guests.

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Kristina - We are sorry to see your recent visit was not up to standard. Please email us so a member of management can reach out to you.

"nice getaway"

5
barb390, Yukon, Pennsylvania 08/01/2020

The hotel was very welcoming and relaxing. Environment was clean. Bed comfortable. Food in the restaurant excellent. Staff were overall very helpful and friendly. Fun time in the casino. Especially with non smoking areas.

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Barb. Cant wait to see you on your next visit.

"Relaxing ambiance!!!!"

5
CharlesJ266, Blandon, Pennsylvania 30/12/2019

Rocky gap casino is just amazing!! This is a smaller resort with a casino and restaurants. This is lake front with a state park. The resort has a golf course, spa, indoor pool, and a casino. They offer shuttles to Cumberland MD or to any events that Rocky Gap offers. Several times a year, they have concerts and events offered. The casino is small but cozy. It is smoke free as they offer two small smoking areas that are closed off from the rest of the casino. They do have table games located in the center of the casino. They have slot machines. Although it is small, they have a great variety and they seem to pay out decently. The buffet food is decent. The breakfast buffet is really good. The bar by the lobby has good breakfast food and the personal or reg pizza is good. On Friday and sat nights, they offer hand carved turkey or prime rib sandwiches which are amazing!!! The resort has comedy club nights and events. Their concerts are awesome. The comedy clubs are usually a good time!! The rooms at Rocky Gap are awesome!! They are newly renovated. The bathrooms are marble with glass doors on the shower. The beds are large and comfy!!!

"Very disappointed"

2
13kellyinez13, Frostburg, Maryland 30/12/2019

Wanted a night away and thought we'd give a local place a shot. Hotel room was ok, bed was hard and squeaked, pillows were flat. We could very clearly hear the next rooms tv through our wall, which kept me up awhile. Upgrade included concierge lounge with light snacks and drinks. Food was cold (suppose to be hot) and was tasteless. Also included breakfast the next morning and again, all the food was awful. Fried potatoes were mushy, eggs were runny and the pork sausage links had a weird, hard casing and the inside was mushy. Ok, so for dinner we decide to go to Lakeside buffet and I have to say it was the most tasteless food I have ever eaten. I tried the scalloped potatoes, turkey, fried chicken, and macaroni and cheese and it was all tasteless with no salt or spices and the turkey was cold and dry. The only thing that was ok was the desserts but even that was just pie and cake out of a box. Highly disappointing considering it is almost $20 per person. The pool is small, the hot tub MIGHT fit 4 people if you want to sit almost on each other. I gave this 2 stars strictly because of the casino, which is nice, laid out well and really the only part worth going to. Beyond that, I guess if you're going to the casino to get drunk, the hotel will suit your needs so you don't drive anywhere. Will not be back and would not recommend to anyone.

"Mrs."

1
R1801FAmarks, Pemberton, United States 18/12/2019

Had reservations 2 wks prior, arrived and told casino closed, could not check in, ect. No one called to tell us! So many guests in 1 bar that was open, NOT happy!! Now waiting 3 hrs to see if we can check in. Whose in charge? No one!

"relax Rocky Gap"

5
2015Billings, New Windsor, Maryland 11/12/2019

The view of the lake is breath taking and very soothing to the soul. Paths to walk, park to vist, golf course, lets not forget food, I am hooked on the Pub for great pizza and burgers etc. Breakfast is a buffet and you can create your own egg omelets with the cheft. Casino has great slots, surcutity is great and all employees are friendly and nice. Rooms are good size, get lake view, and clean.

"casino"

5
misbit5, Morgantown, West Virginia 08/12/2019

Wonderful place, not too crowded. They have a smoking area to gamble. They also have an event area, and a little cafe where you can grab a quick bite to eat. Plenty of parking, and a view of the lake to enjoy.

"Anniversary "

3
User 05/12/2019

The resort was a nice getaway , location was perfect.The staff was nice. We were not told about the restaurants there so paid quite a bit to eat at the buffets there , in which i would give a 3 out of 5 . I expected the food to be great , but it was mediocre.The atmosphere was overall great!I would give a 5 but cant because of the food.

"Fall Visit"

4
Nihilator, Chambersburg, Pennsylvania 02/12/2019

Stopped in with family member for a visit before the weather turned cold and snowy for the winter. It was on a Sunday. We stayed the night. They were not too busy, steady. They have slots, table games, keno games, restaurants, spa, indoor pool, golf course on site. They need to try and get some different slots, at least some of the ones that we like to play. Table games were fine. Beds were on firmer side, need a little bit softer ones and a quieter heater fan. Ours was very loud. Overall very good.

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