Best Western Plus Hotel Arbour Inn & Suites, East Ridge

Oddly designed hotel. You enter on the second floor. Our room was located on the first, in the back. This eliminates using a cart to carry luggage. The hotel is undergoing renovation, poorly. The room: - the bathroom smelled as if someone had just “used” it. - there was a hole in the wall with tissue stuffed in it - their attempt at remodeling was poorly done; ripples in the wall, caulking had gaps. The sink was not supported well - the hotel is located 7 miles from a race track. The cars sounded like they were outside our window. - no signage where elevators or ice machine is located - breakfast is grab and go out of a dorm fridge

REGINALD RAY, Guest Services / Front Office at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for taking the time to review our property. I apologize for the poor experience you had at the hotel. We will use your comments to improve the hotel.

I love the suites there just oh so big. I got the tool poolside too. Very nice. The jacuzzi tub was a nice bonus to. For me and her. Plus the two Samsung smart tvs. Gotta love that. Oh and beds wow is all I gotta say

Not so good. Problems ranged from broken elevator at one end of hotel to a sticky door on one of two rooms and a wobbly (new) desk that looked like it would topple over. Front desk clerk was friendly but slow and set our key to expire after one day when we were here two days. On the positives, the grab and go breakfast was fine, the price was lower than neighboring hotels and it was quiet (deserted?). And room was renovated. With lots of food plugs and reading lights. But the closet had no hangers. There was a weird blinking light on phone. And the lighting was dim. Not quite a 3.

Our experience at this hotel was terrible: extremely high beds, phone did not work, bathroom exhaust fan did not work, baseboard coming off wall, food was all paper bag items though they had a microwave, and they do not tell you but you have to ask to get clean towels or get the room cleaned. We've been using Best Western hotels for many years and this was way off the mark for them. The conference room was being remodeled but that did not bother us.

REGINALD RAY, Guest Services / Front Office at Best Western Plus Arbour Inn & Suites, responded to this review
We thank you for the review. We know your time is valuable. We apologize for your experience. We are working to complete the details of our renovation. We hope you will give us a try in the future.

The room was clean and comfortable. Our stay was a good value and the motel was conveniently located to the seminar and business meeting I was attending. We got lost a couple times because of weak signage and graphics.

We've been staying at the Best Western Plus Arbour Inn & Suited for a number of years. It's always a pleasant stay. Since it's been remodeled, it's only gotten better. The suites are very nice and roomy.

Our room was very clean and the bed was comfortable. It was ready and we didn't have to wait to check in. The room was stocked with all the things you'd need to get a good nights rest and a shower in the morning. The grab and go breakfast was good. It consisted of Jimmy Dean breakfast sandwiches, packaged danishes, fresh fruit, assorted cereals, donuts, coffee, juices, assorted non dairy milks and the microwave was easy to use for the sandwiches. Despite the entire first floor being under construction our stay was short but felt clean and comfortable.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi Patricia V, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

This is an older hotel undergoing a remodel. Our room was mostly remodeled - new floor, paint, some furniture. It still had the old light switches and funky jet tub. I found the hotel clean and a nice place to stay for the night. I booked before I read the bad reviews due to the construction. I found the hotel very doable. The halls and room was clean and upgraded.The grab and go breakfast had a large variety for all tastes. The staff was friendly and helpful. This hotel is not as nice as a lot of Best Western Plus hotels, but definitely wasn't the worst.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
HI Z6405DCstephanief, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, amenities and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

We stayed there for a night as we were driving towards St Louis, MO. The hotel was amid construction. There were entire sections that were blocked out due to the repairs. Pool and Gym were closed. It had happened to us before, being on a hotel while they do repairs and it has not been a bad experience at all, until now, so we didn't think much of it. First thing we noticed the rug was frumpy all over public places. When we got to the room it was a complete disaster. The room shouldn't have been rented. The carpet was gross and bumpy making this a hazard. The couch had big stains on it. The bath was disgusting. The towels were tiny and rough. They should close this hotel while the repairs are complete. Don't spend your money here.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi Aileentraveljournal, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very highly and are working hard and fast to address these problems in hopes of improving upon the guest experience. We hope you'll return someday to see how we've grown thanks to valuable guest feedback.

Motel was under renovation and smelled. Stained furniture and carpets which were buckled up. The pool should have been renamed CessPool. Exterior door near our room did not lock. Room door lock were out dated and difficult to use. I have had $40. motel rooms that were nicer!

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi RonKnoche, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.

Are you nostalgic for the feel of a 1970s roadside motor lodge? Are you researching the effects of toxic mold? This is the place for you! Room was filthy, carpet disgusting, mold in every room, toilet didn't work, the unsecured entry door was behind a dumpster in a poorly lit area. When I reported the toilet not working I was given a plunger and just told "you'll need to use it for every flush". There are several other hotel choices I'm the area, do yourself a favor and pick one of those.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear brandyburns0404, We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did especially with the condition of the hotel and the cleanliness. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

Just saying that the hotel is very run down and in need of a overhaul. Fussy Locks, limited USB and electrical outlets. Sticky flat old carpet. The room was not dirty but the décor made it dingy. I will go closer into town and pay a bit more next time.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear domeierjoe, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team especially with the condition of the hotel and the cleanliness. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

We've stayed at the Best Western Plus Arbour Inn & Suites many times. It's always a great stay. Very convenient to the antique shops we like to visit. The suite is very big and the bed was very comfortable.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi bchomes55m Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and services were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

When you are 800 miles from home and check into a hotel late a night, your options are minimal. I was thrilled that they had a suit with a fold out for myself, wife and teenage son. However, my suit was not sweet. Upon entering the facility the hall carpet was old and dirty, the elevator to my floor was stained, rattily, and the chrome had not been wiped clean in some time. The expectation for my room was beginning to crumble. In my suit I was greeted with old carpet that was loosened from the floor and a tripping hazard. It had only been spot vacuumed and the corners of the room were filthy with visible dirt. The walls had writing on them, various holes and stains. One such hole appeared to have been made with a small caliber hand, all of which were dimly lit from lighting that either did not work, or old bulbs with holes in the lamp shades. I could not tell if the bathroom counter was dirty or just yellowed with age, so I chose not to trust it. The bathroom walls had visible stains, similar to the blood stain my son found on his towel. The chrome fixtures in the bathroom were rusted to the point of breaking down the metal, the paint bubbled away and rotting. The linens on the bed were old and stained, the white sheets a dirty brown There was no linens on or in the closet for the fold out sofa that revealed food crumbs in the sofa along with an old stained mattress. Where as it was not very hot upon our arrival, I cranked the aC down in hope to cool the room. However, it took most of the night to get the room to a comfortable temperature. Hotels rated this room as "Good" The name says "Best Western." However, for me and my family, it was the "Worst Western."

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Voyage62534646443, Thank you for taking the time to share your experience. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. Lastly, we assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.

We chose this hotel because it had a great rate and it was convenient to I-75.We were aware that they were undergoing remodeling, so be prepared to get what you pay for. The room was clean but old (I feel sorry for housekeeping trying to keep something that old clean.) The to-go breakfast was adequate. This may be a fine hotel when they are done with the remodeling, but I gave it only 3 stars for now. And that's being generous because the employees were helpful and cheerful.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Jim P, First of, thank you for sharing your feedback and for the great comment to our staff and the cleanliness of our rooms, we are known for taking ownership and caring deeply about our customers. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Hotel is currently being renovated, but at no time did that interfere with the quality of the stay. The staff is very accommodating and the rooms are very clean and the beds are more comfortable than many higher priced hotels. Breakfast is a grab and go so not very enticing but adaquate.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi sedonabear, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

I usually love this hotel for there big rooms and the living room and bed room seperate. Inside the bedroom you will find the most comfy beds . But my favorite part is the rooms with jetted tubs. Only this time the tub was broke

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Bridget M, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.

Although the hotel is under renovation they provide a very comfortable place to stay with excellent service. Ray at the front desk makes you feel like a member of his family and is outstanding. Thank you Ray for making our stay so pleasent!

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi davidhO2312WV,. Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests. We will share your great review to our staff especially Ray and to know that we have accomplished such goal gives us great joy.

We stayed here on our way to Texas. The room was large and comfortable. There were a few things that needed repair, but the hotel is undergoing a remodel so I assume these things will be taken care of. The staff was friendly and the room was clean and spacious. It was convenient to restaurants and the highway.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi 598elainek, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!

Great place to stay if you're traveling to and from Florida and Indiana or other states in the Lake Michigan area. Good value. Located close enough to the I-75 exit but not so close that you'll hear the traffic. Several dining and fueling options at the same exit.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi rtchallengerdriver, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location was to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

They were doing a lot of remodeling, so we had a few glitches this trip. I have stayed here before without incident. It is a fairly nice hotel for the price. Because of the covid situation, we were not able to have breakfast.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi seva392015, Thanks for your comments. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.

We enjoy staying at hotels in the Best Western family. We expected a nice stay in this hotel just south of the city...on the freeway heading to Atlanta. Because of terrible traffic congestion across Nashville and then again within five miles of our destination hotel, we arrived very late in the evening. Odett, the desk person, was waiting and most welcoming. Throughout our stay, she was attentive. The hotel must be undergoing some renovation...the lobby area looks like it has been upgraded. Unfortunately, while our room was very nicely arranged and had comfortable beds, it was in serious need of renovation. The carpet was badly worn and spotted. The fridge had a broken door, and the furniture was a little beaten up. Once the room is renovated, I'm confident that this BW Plus will be fully up to a five star rating again. Even in its current condition, it is reasonably priced if all you need is a quick overnight stay.

Reginald Ray, Guest Services / Front Office at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

I read all the negative reviews of this property and thought why did I book here? The answer is, I booked here because it is very reasonably priced, friendly, quiet, huge clean rooms. Are they under construction? yes, but it did not impact our stay at all. The grab and go breakfast was great. The reviews about how you should never book here are wrong in my opinion. If you want pristine carpeting etc., then pay $400.00 a night, then you can complain.

Reginald Ray, Guest Services / Front Office at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back. We hope to see you soon.

The Hotel was close to the exit and had many nice places to eat in the area. They are working on the Resturant so it was closed but the prepaided breakfast was fine. The staff was great and helped with area questions. I would definately stop here again.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi harmonw595, We appreciate your candid feedback. We are glad to know you found the location of our hotel convenient and enjoyed the breakfast service. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making. We look forward to hosting you again in the future!

We booked this hotel in November for two nights while we were in town for a soccer tournament. The room we stayed in had a K bed and a sofa bed. We anticipated that our kids would be able to sleep on the sofa bed, as advertised, but it was only twin size, so they didn't fit and 3-4 people ended up in the K bed. We did not sleep well. Worse, there was black mold in the air vents and we had respiratory issues all night. My son threw up. We checked out early on the first morning and I told the GM at the desk of our issues and he cancelled our reservation and supposedly gave us a full refund, along with a printout of the refund. However, I just checked my credit card and we were charged for 2 full nights. This hotel is dumpy, appears to have stalled in renovations, and has cheated us.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear jennifernE8362CF, Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

The room was clean but very dated. The elevator had dead bugs in the ceiling. This wasn't a welcome sight after eight hours of driving. Staff friendly. King bed comfortable. Only in-room coffee available. To go bag breakfast only. Not the best value or property I've stayed at.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear rsrigg01, Thank you for providing us with feedback from your recent stay. It's great to hear that you found our place clean, however, I do regret that you experienced several shortcomings during your stay especially with the condition of the hotel. My apologies for all the inconvenience. We are working to improve the problems areas mentioned in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

I see that you are putting money into the hotel to renovate the conference center. Stop. Stop now. Just demolish the building and put the rubble into a hazardous waste landfill. Next, just plant some trees over the area and walk away. This hotel is terrible. Carpet stains from who knows what (unfortunately, I have some ideas). Someone spit toothpaste on the wall and it was still there. Numerous makeup (I hope) smears/stains on the walls. The carpets are coming up creating a tripping hazard. The room is dimly lit and reminded us of a dungeon. For the sake of the Best Western name, no longer call this place a Best Western.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear petetdy, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues with the condition of the hotel, cleanliness and guest services. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

Kindness and helpfulness goes a long way. This hotel has been amazing to us! They have made our time in Chattanooga enjoyable and easier with their breakfast on the go in the mornings. We recommend this hotel. Thank you!

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
DearGlobal22589998508, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Thank you very much!

This place was just awful. Its the worst Best Western I have ever stayed in. This place needs to be condemned. There were stains on the bed and all over the floor. The furniture was old and mostly broken. The couch looked like it had been sitting outside on the curb. The place stink. It was just awful. I recommend no on stay here. This place should be condemned.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Culture555746, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. especially with the condition of the hotel and our amenities. I would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

One reviewer allowed a door key mishap overshadow the other positive attributes of this property. The fact that the property is undergoing a major renovation is a testament to the owners and managements commitment to raise the bar for a quality hotel experience in the Chattanooga area. I visited the property from 10/22/21 until 10/30/21. My son had heart surgery on 10/22/21 and remained in the hospital until 10/26/21 when I brought him back to BW to stay until 10/30/21. He is in midst of an extremely contentious divorce and since I'm a retired RN - I felt I could insure he got the care he needed under the circumstances. My son and I both had a suite - mine due to the length of time I'd be there and his due to the need for more comfortable options in his surroundings. Management was extremely helpful in accomodating my request for rooms in close proximity in case of an emergency. While the present decor of the property is dated - there are signs of renovation all around the property. The rooms were very clean and the beds comfortable. All my questions, concerns and requests during this stressful time were addressed quickly and professionally. Daily, I observed friendly staff cleaning rooms and attending to other chores around the property. I had no complaints at any time during my stay. Incidentially, my son must have additional surgery and I fully intend to stay once again at this property. Some folks have a hard time looking past the small incidental issues and miss the bigger picture that the property is being completely renovated. And, that the property is still dealing with Covid-19 issues and cleaning to protect the public from a business perspective should not be lost in our evaluation process to paint the honest and total picture of this property

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi Gulliver911, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!

Despite being under construction, the facility manages to struggle keeping up with the portions of the site that are open. Room keys don't work regularly and, at times, can get stuck in the parking lot entry way, to which staff are indifferent and replace our keys while telling us that "someone will find a way to get rhe card out of the door" but won't call maintenance on it. Cue every other guest in the hotel trying to use the door to be unable to do so because the card is still stuck in the machine and will not let anyone else use their cards to enter the facility. I don't really know of a better way to show that the facility really does not care about anyone's experience and only exists to rake in whatever cash the unfortunate guests who stay here have.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear TripleR309, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of your room and our amenities. We are forever working to improve upon the guest experience during our renovation process and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more once work is complete. Once again we apologize for the inconvenience caused. Thank you for your feedback and we value your business.

We only stayed here one night - but we were impressed with the service provided by the personnel. We had a problem with the toilet in the early hours and, because their maintenance people don't start until 9 AM, they have us a key to the adjoining room. It was a very comfortable stay for us - though it will admittedly be better when the renovation is complete!

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Hi Jackie_in_AR, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We have shared your feedback with our staff to ensure we continuously work on bettering our services especially when the renovation is complete. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

The rooms were humid. Everything felt wet. The carpet was actually wet. The bathroom was filthy. Hair all over the bathroom floor, tub and sink. Bathtub was dirty. Gave someone else the same room we were in so we had people waking into our room in the middle of the night.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear mrslinne, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is distressing to hear that you encountered a number of issues, especially with the cleanliness during your stay. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. Once again, I thank you for your feedback and apologize for not providing you with a better stay.

Shabby & in need of updating. Numerous items missing from room most notably a phone. Very expensive considering the shape of the hotel & definitely no hot breakfast. They need to update their advertisement of the property. Manager did give us a partial refund when I complained.

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear johnp272021, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of our amenities and the cleanliness of our hotel. We will act on these complaints seriously and will fix all problems as soon as possible. We take your business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. The breakfast is temporarily out of service this time due to the pandemic. Our Hotel is working hard to follow the CDC guidelines, and all of our local county and state recommendations when it comes to Covid-19. We are all doing the best that we can for our valued guests. We hope to be back to normal someday soon, and we thank you for your understanding. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention

We had a king suite. Room smelled of mold, moisture and sale cigarette smoke, combined. This was suppose to be a non-smoking room. The ventilation ducts were full of dirt and appeared to have mold. Moisture was dripping from them. The furniture and carpet were old, worn,, and very stained. One of the 2 TV's did not work. The pool did not look clean. There was no key for the safe in the room. There was coffee in the room, but no coffee pot. If there is a positive to this place, the front desk was friendly and the grab and go breakest was satisfactory. Had it been a buffet breakfast I would not have eaten it. All this, post Covid. No way, not again would I stay here. I have to wonder about even staying in Best Western chain ever again if this what they find acceptable

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Vacationtraveler2012, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of the hotel and our amenities. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. Thank you for bringing these issues to us, and we hope to see you again someday and to transform your opinion of our hotel and service.

I book a king suite for 3 people. When we check in to room, it looks nothing like what is pictured, the couch is a single that folds out with 1 inch thick mattress. Ok so we go to make the bed and no linens, no blankets, no pillow provided. I call the front desk and they won't bring anything to room, say I have to come get it so I do. After waiting a while they come out with a blanket and a pillow. I explain there is no mattress pad or sheets and they say they don't have any. They say we can Upgrade, yeah, upgrade my room to one with 2 double beds. I say how does that help, my wife has already used the shower, been in the bed, you don't have any sheets of any size to change out that bed, your not going to clean the room, just put my daughter in the other room then. They say no, will go find some sheets. 20 mins later she comes back empty handed and says they have none. She says they can sleep on the mattress with just a blanket, that they never provide a mattress pad, just 1 sheet and a blanket. I asked to speak to manager but they would not do that. I said well then I guess I have to take the 2 double beds and other person says they were both reserved when other person was out looking for sheets. They say only choice is to sleep with the blanket and pillow or cancel our room altogether. How any of that solves a problem, it doesn't. I finally say at least give me another blanket and pillow and they do that so we have a grown adult who was scheduled for the room sleeping on a blanket with a blanket, how ridiculous is that. Talk about the absolute worst customer service, this was as low as it gets, the manager should be proud of his employees for screwing things up right from the start

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Sizzletime29, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in an unprofessional manner. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

The hotel staff was unfriendly. The front desk worker had their very young child with them which set the tone for the unprofessionalism I experienced. The room had water damage throughout and the ceiling register looked like it hadn't been cleaned in years. Avoid!!!

Guest Relations Manager, General Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear dburkett39, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. Steps shall be taken to make sure we do not repeat these concerns. In regards to the front desk staff, I will address your concerns and make sure this behavior doesn't happen. We are grateful for all feedback that helps us adapt as we are dedicated to maintaining a dependable travel experience for our guests. We appreciate your patience, and we hope you will choose us again for the seamless stay you deserve.

Generically Best Western Plus are very good but this one is the worst Dump I have ever come across. This dump should be demolished. It is actually not Best Western building, just franchised name. Smell, garbage, broken walls, dirty showers, Carpet full of stains, bathroom not cleaned. Hotel is run by some Indian company or family, zero customer service. Shame they bring Best Western's name down. I was so upset when my wife and I got into the room, mold, broken bed, seemed like we were in 3rd world country.

The hotel is under renovation. Things are clean but the hotel itself is very dated. There were hardly any guests there. It was close to the highway and everything was very clean. Not sure if I'd go back unless the price was a bit cheaper.

Even though we picked this hotel because of it's location... we will come back because it was a very pleasant stay experience... The clerks at the desk were very nice and professional. The morning checkout was very pleasant, the clerk even loaned me an umbrella so I could walk out to get my car in a downpour. Was very appreciated. And the "Grab and Go" breakfast was wonderful... even better (and more socially distanced) than a conventional breakfast buffet. Being able to take breakfast items back to your room to eat works just great for us. The only minor gripe is that the carpet in our room (appreciated upgrade to a suite) was beginning to show it's age.

Reginald Ray, Guest Services / Front Office at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

This is a very nice hotel, The pool was not opened, the lobby was nice. the rooms seemed a little older but nice, We thought we were getting two double beds but they seemed like they were full size. Bathrooms were small.

Not the best but it will do. Drain needs work. Water above my ankle when shower. Need to check drain at least once a week depending on usage. Might also want to discard sheets/pillow cases with stains. You can tell they were washed but you can still see it.

Booked this hotel for 3 nights as part of a 3 week road trip. I got a suite with 2 beds for a very good rate. For the most part, it was quiet (probably because there were not too many people staying there at the time). Breakfast was served at the front desk each morning by the manager, who offered a good variety of items to choose from. There was no coffee provided by the front desk and I was told the coffee in the room was provided. I tried making coffee in my room, but it seemed that possibly another guest had put something into the water reservoir of the coffeemaker because the coffee had something floating in it when it was finished. So, I just went to Starbucks across the street each morning instead. Staff should clean and sanitize the coffeemakers between guests. Another thing I noticed was that water from the rain flooded the parking lot on the east side of the building. Better drainage is needed. The hotel is definitely showing its age, but for the most part it seems to be upkept well enough. I will definitely stay here if I am in Chattanooga again in the future.

Gorgeous and comfy rooms! I stayed in this hotel for 40 days this last year when my husband was in the hospital and it was definitely one of my favorite hotels hands down that I have ever stayed in. It felt like home during one of the worst, most emotional times of my life and I am forever greatful for the staff members who helped me through the hardest parts, especially when they would notice I was having a hard day. Thank you Mr. Ray (Manager), Damian (best person in the world to be around when you need to feel confident, picks you up when you are down), and Octavia ( great down to earth person that you could talk to all day!) Thank you all so much. I will never forget this time and place in my life.

We had a pleasant check in at the Best Western Arbour Suites Inn on Friday, March 26th. About 7:30 in the evening I went to the front desk and explained to the receptionist that we were thinking of leaving at 3 am due to incoming severe weather and asked if there would be any available breakfast to go at that time. She indicated this would not be a problem as someone was always as the desk, the food was right there behind the counter and all we had to do was ask. At 3 am I went to the front desk to get some food to go and the clerk indicated that nothing would be available until 6:30 am. I explained that the clerk the previous evening had said there food would be available. The morning clerk reiterated his position that no food would be available until 6:30. Not only did he deny us the food that was right behind him, he denied it with unsympathetic declarative sentences. The word ‘sorry' was never said.

I always am extremely happy with the customer service that the hotel staff provides. This is my absolute favorite place to stay while in town. The hotel is affordable, clean and close to all downtown has to order as well.

Toilet didn't work when we got there, majority of staff seemed angry to be there and weren't very friendly. I understand the whole Covid thing, but they didn't even have coffee at breakfast or in the lobby. Party in the room above us was allowed to continue through the night even after complaining about it.

We stayed at this Best Western on our way home from Florida. I t was a much better value than the Fairfield Inn we stayed at on the way down. We will surely stay here on the next trip down to Florida and back as it's our halfway point.

The hotel is older and some updating should be completed, especially in the guest rooms. Our guest room had a comfortable bed, however the room was not very clean. There was dust around the edges of the carpet next to the walls and there was some hairs on the bathroom floor. The hotel staff was very friendly.

We checked in on a Friday. We got a king suite on the first floor. DONT get first floor!! Upon bringing our bags in the building- In the back of the dark parking lot, the door entrance doesn't lock.. UNSAFE!! Then we walked in the unlocked door to be blown away with the smell of weed. Guests were smoking in a room right by the front door. When we thought it was crazy enough we walked in our room and it stunk soooo bad. Like a molding musty smell. We asked to be switched immediately and it didn't seem like a big deal what we just described. Guess it maybe happens often? We got a new room and it was good. No issues on third floor. Had random people walking around outside-maybe homeless.. but I never felt in danger. It was one of the cheaper hotels in the area so we got what we paid for. It's in a good area though, close to everything.

We always stay here when visiting the area. Staff is pleasant and make us feel welcome. The hotel is very clean and the beds are very comfortable. We always get a suite with double beds to accommodate family members. It's a very peaceful and quiet place to stay!

Checked in on February 7th. Check-In was smooth, and the Front Desk agent was very nice. Our room was clean and comfortable, however, our TV didn't work, and I had called the front desk about seeing if we can remedy the situation. At first, it seemed as if I was being brushed off, then he had told us Maintenance was out for the day, and we would have to switch rooms. After a long day of travel, I asked if we could just stay in the room, and potentially remedy via the bill. Unfortunately, I have not heard anything back yet. As far as Breakfast, you would THINK that it would have been full service, but there was only Grab and Go, and we had to make Coffee in our room. I stayed at a Holiday Inn the next night near Knoxville, and there was full breakfast, coffee, and the pool was open. I believe the pool here at the Best Western was outdoor, so I'd understand the closure. My next issue was when we went to check out and get our grab-n-go breakfast, It would appear the employee was sleeping in the back. We had to yell Hello multiple times, and it sounded like she was sleeping. Our Check out experience was not very friendly, to say the least. Would I stay here again? Perhaps, as our room was very clean and comfortable. If the staff were to brush us off again, no I would not stay again. Maybe this was a slight oversight, but it was not bad of a hotel.

Where do I even begin?!?! I will start from the beginning; king suite is a great size and lay out, but badly needs updating. Night 1: loud music,fighting, and pot smoke coming from the room next door. With only a handful of cars in the lot, why would they put 2 booked rooms together?!?! We booked this room for the private ( wasn't private at all) patio, but we couldn't enjoy it with the parade of people in and out of the room/patio next door. Day 2: fighting started in the morning! Good thing we are early birds and out of our room in a snap! We left the hanger on our door to have the room made up. We needed coffee, toilet paper, and fresh towels. We got back to room in the late afternoon. No toilet paper. No coffee. No bed made. No empty garbage cans.But! At least we had fresh towels... so they did come in our room. Shortly after arriving back there was more of the loud fighting and loud music and people coming and going. What the HELL was going on next door?!? If I wasn't staying with my very tall and muscular husband, I would have been terrified. Last morning- had a zoom meeting early in the morning. More fighting!!! It was insane. Checking out- was never asked how my stay was! Probably for the best; I was ready to give them a taste of what I heard for the last few days!!!

We enjoyed our stay here. We had a suite. The staff was very friendly and helpful. With the virus restrictions, we missed our waffles but the staff did an excellent job handling the breakfast (a good selection, too).

Rooms are gross and walls are very thin. Thinner than normal hotel rooms. Thank God I brought all my own cleaning supplies to clean the 2 rooms before we touched anything or put anything down. The sofa bed mattresses were horrible, you could feel the springs popping out. Definitely not worth what we paid - I don't even think it was worth a $10 charge. I would never go back here. The only positive was the Jimmy Dean breakfast sandwiches for the Take it N Go Breakfast.

I stayed at this hotel on Christmas night. It was billed as a conference center but was in a very deserted area. The hotel was run down had interior hallways with exterior doors that were not locked. I was one of a handful of guests (4 cars in the parking lot.) After unpacking, I received two calls on the room phone. upon answering I found the line engage but no one spoke. I received another crank call and thereupon unplugged the phone. I called the desk to see if they had called. They replied that they had not. I reported the first call and they replied that they were having problems with the phones. I did not feel safe in this hotel.

Very sweet staff, very spacious rooms, but in very bad disrepair - the carpet is old, stained, and stretched with rumples in it, the wood cabinetry is scratched with latches installed to keep the fridge door closed, the caulking around the tub was loose. In its heyday, the hotel must have been very nice, the rooms were huge, unfortunately, they really need to do a major upgrade. The bed, however, (stain on the white quilt cover), linens did appear to be clean and the bed was comfortable.

Stayed here with my Mother, she had an appt in Chattanooga, and decided to drive down the night before. The room was exceptionally spacious and clean, the price was amazing for the accommodations. Would definitely recommend, and will stay here again when in the area. Staff was exceptional as well!!!

The suite was amazing, I was able to get some work done while my family slept in the bedroom. This hotel was less than 5 minutes away from Jordan Softball fields, which made it very convenient for the tournament. I was most impressed with the front desk service, both the check in and check out was pleasant and the staff genuinely seemed to care about our stay.

We chose this hotel for a weekend get away for the price and location (close to downtown but not IN downtown). We enjoyed our stay. The room was much larger than expected for the rate and parking is free (bonus). We had a king bed and pull out sofa in a suit. The room setup was nice, and the jetted tub was a nice bonus. The lady at check-in was excellent. She even gave us a couple of local food recommendations. The breakfast was grab and go due to COVID, but they still had hot options. Overall, we would stay again and would recommend this hotel to others.

Reginald Ray, Guest Services / Front Office at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back. Please stay safe.

I stayed the weekend just to get away for a few days. I have no complaints, everything worked, beds were pretty comfortable. Vending machines were stocked and working properly. I do miss the hot breakfast that was served previously but that is only to keep everyone safe. Looking forward to a time when things can be back to normal so to speak. Staff was friendly and check in and out was quick and easy. Thank you all for a stress free weekend :)

Reginald Ray, Guest Services / Front Office at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, Stay safe

I stayed at this hotel for 5 nights because I had to travel to Chattanooga for medical treatment. I am not able to wear a facial covering of any type by order of my physician so I called the property before I arrived to ensure that I would be able to check in, be allowed ingress and egress to the facility, and not have any problems due to my condition during the stay. I was informed that a mask mandate was in effect but that I would not incur any problems since the mandate for Hamilton county includes a provision for those with medical conditions. I checked in and was treated nicely by the clerk that staffed the desk at the time of my arrival. I went to the lobby for the ‘Grab and Go' breakfast on the first morning after I arrived and was informed by the GM, Ray, that he could not offer any service to me because I could not wear a facial covering. I was treated rudely and was informed that I could not occupy any public area because of my disability. I returned to my room and called BW customer care and the resolution was that I could call the desk every morning to have my breakfast delivered but that I was not allowed to enter any public areas. The manager of this hotel has rules that are more strict than the county mandate. He informed me that he was well aware of the mandate but that he still would not allow me in any public area of the hotel without a mask. I was disappointed with the way I was treated by the management of this hotel. The rooms are decent and are fairly priced but all amenities, including the ice machines, are out of service due to the pandemic. I will not return to this hotel because of the way my disability was treated.

Reginald Ray, Guest Services / Front Office at Best Western Plus Arbour Inn & Suites, responded to this review
Executive Order, Anyone with documented medical contraindications to facial covers such as active asthma or COPD. Anyone who is acutely short of breath or incapacitated such that they would be unable to remove the covering on their own. Violations of this Directive by businesses and /or individuals shall be punishable by citation issued by the Hamilton County Health Department and / or criminally by local law enforcement. The health and safety of our guest and team members is our Paramount concern.

Hotel location was great, not far from Rock City, Ruby Falls, Civil War Park, Hamilton Place Mall, restaurants and other entertainment. Pool & Gym was not open due to COVID19. Only problem was the TV remote would only change channels, not turn on/off or work the volume.

Reginald Ray, Guest Services / Front Office at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back. Take care and please be safe.

There was a moldy stale smell throughout the entire hotel. The pool was closed, the work out room was closed, the ice machine was closed, the breakfast was cancelled. The room had a nice layout, it was just unfortunate the hotel itself has a lot of improvements needed. Thankfully, this was just a one night stay while traveling through.

I would highly recommend this hotel. It was clean, with comfy beds, great price, at a great location. Pools were awesome and always clean. The river also runs behind it and my kids played there daily.

We had to stay there for my daughter softball tournament and stay to play. Moved rooms 4 times because to toilet not working and NO AC (rooms were 76 degrees +). Mold was everywhere, hotel HOT, stains bad everywhere in each room and it felt moist in each room. Just an awful place to stay period!!

While there were several service changes, as a result of the pandemic, the friendliness and helpfulness of the staff, at check in and check out, more than compensated. The design of the room ensures a very quiet night and the room was spacious and well equipped.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, Take care and please be safe.

On my way home from Florida during the covid19 crisis, I stayed at this Best Western. They are taking cleanliness and sanitary conditions seriously during this time. The breakfast room is closed but you can still make coffee in your room. The desk clerk had on gloves and did have a togo bag for breakfast. Just really appreciated not being afraid to stay. As always, Best Western rooms are clean and spacious with extra soft pillow top bed. Lots of restaurants with drive thrus and very convenient to I-75. Will certainly stay here again.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, Take care and please be safe.

Pleasant staff, courteous and professional. Rooms are spacious, however they are in need of updating. Would not consider as a Plus hotel.! Good location to I-75 access. Ordered a pizza and wings from a suggested Italian pizzeria by the clerk at front desk. Worth the advise it was hot , delicious and delivered in an expeditious manner.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Second stay at this facility. Convenient from the highway, close to attractions and downtown. Staff is very friendly and the rooms are clean, a good nights sleep. Hotel is in need of an update.Overall a very good value.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

I had never stay at the best weastern plus before. I was so suprised when we got in the room. It was like a house with 3 rooms. I thought it was great! Theo was very nice checking us in. Breakfast was very good. I slept very well also!! I would stay here again!!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

Very convenient to the Interstate. Drove past it twice; needs better signage. Weird layout, with parking way in back. My E-key didn't work at one of the 2 doors. Clean, spacious room, with a “Fresh Remote” (a great amenity…thank you). While near I-75, there was no traffic noise. I did, however, have a snoring upstairs neighbor and groaning heater, plus the light coming in from under the door was harsh. Mini-fridge, coffee-maker, hot shower, complimentary “citrus shampoo”. Free “USA Today”. The breakfast area is spacious, maybe since this is a “conference center”. Yummy ice-cold orange-mango juice. The toaster wasn't working and my doughnut was cold, but it was a nice spread. The woman running the show was pleasant and seemed very hard-working. Quick check-in, but painfully long check-out with much computer-gazing. Good value for the price.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back

Very nice staff, comfortable bed, very good TV service and decent breakfast. However the dimness of all of the lighting in the room (need to upgrade the bulbs to LED), the worn carpet throughout and bathroom fixtures that need to be regrouted show the age of the place

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back

I chose this hotel for a one-night stay for my visit to the Lookout Mountain area. I could have chosen a hotel closer to the attraction but decided against it last minute due to re-scheduling and price change. This hotel is dated inside and out, but everything is adequate for my stay. I got a bigger suite with separate living TV area on the second floor, and that was really nice. We got the usual hot and cold items for breakfast. I have no issue with the check-in and check-out process. Plenty of parking on the outside. I also saw a meeting facility adjacent to the breakfast area. If you are looking for a budget hotel in the area and not picky about older room decor/interior, give this place a try.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

Charged $358 when my bill said $281.11 called and was told there was nothing they could do. Hotel wasnt bad but not sure what they are so proud of. Mad about my money. The location was fine kind of a busy junction.

I picked this hotel for the fitness center which was really the only disappointment. Not much in the way of equipment. I made the best of it since the location is so close to the Camp Jordan park. You can walk 2 miles on a path around the park and also pick up the path along the river that goes another 4 miles (one way) onto the Brainerd Levee. Very nice for running and the park was even lit at night.

This hotel was average/good and a reasonable price. The room was clean, although a bit dated. I would not rate this as a BW Plus, although I have no major complaints - it just seemed ordinary. Breakfast was ok, but not great. Staff was friendly and efficient.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

This hotel is clean and offers a great breakfast with very comfortable beds. Parts of the hotel are old and are in need of upgrading. The cost helps to accomodate for the old parts but again the staff was friendly and bed and pillows were very good.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

We stayed at this BW+ on a trip to Atlanta. I booked on a discount internet hotel website and we stayed just long enough to sleep and eat breakfast. Behind the hotel is a large RV campground and camping store. Fortunately, it was pretty quiet, even with a lot full of RVs camping. The hotel is pretty worn and the usual areas (wall to floor joints of carpet) are uncleaned (white dust glaze), but overall cleaning was OK. For the price, this was a good place to stay.

Have stopped at this motel at least 15 times in the past several years and have always had a good experience. ie, clean well maintained rooms, adequate breakfast choices, friendly staff. The location is somewhat onerous to manuver to off of IH 75, (less then adequate signage marking ingress to the motel enterance).

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

The room was very clean and the parking was easy and convenient. There was a great breakfast. The young man at the front desk was courteous and friendly. Checkout was quick. Very convenient to both I 75 and I 24. Would definitely stay here again.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

I picked this hotel because the price was reasonable and it was close to the highway. It was better than I expected. The breakfast was much better than what you find at most hotels. There were hot selections along with fruit, yogurt with toppings and cereal. Our room was clean and comfortable.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

The sleeping room was fine, but you walked in to a bland white living room area that was not welcoming and the ceilings reminded me of being in a basement (we were in a lower level called the first floor). I've stayed next door at a much newer property that was modern and welcoming. The Plus name seems to designate more room for the value. The BW Plus I've stayed in before were new. The free breakfast was fairly good. The property is oddly arranged and clearly older although fairly maintained. I would stay here again if it was a value and other properties were booked or high. The window was small so no real natural light. It was clean.

We really enjoyed our stay. The staff was awesome. We had a 2 room suite and the price was a great value. The hotel was clean. It's a little dated but everything was in working order. Breakfast was delicious

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Check in time is at 3:00. My room was not ready till after 6. We were not pleased with that. All we got was "I'm sorry"Refrigerator in room was really loud. We had to turn it off. We were pleased with the comfort of room.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

We stayed 2 nights and thourouly enjoyed our stay. The free breakfast was one of the best i have seen. Our mother lives in East Ridge and we will ssurely be back! Convient location to shopping and dining.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

We booked a double suite room. Everything smelled musty and just looked overall run down. The staff were nice enough, but not very knowledgeable about things we asked about. ie a roll away bed. The breakfast was just meh.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

Great with minor issues the shower nozzle holder was broken had to hold the shower head while bathing. The internet was not secure so i didn't use that service The ac unit kept waking me up during the night i could hear it kicking on and off in my room as well as the room next to me very loud.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

We were placed in the back of the hotel which meant a for breakfast. We were given a large suite which had 2 rooms and 2 TVs. The vanity and sink are outside the shower which is very convenient when two are getting ready in the morning. Overall the hotel and amenities were great. We were on the 3rd floor. The toilet paper roll was inconveniently located requiring contortions to reach it. There were no carts in the back so we had to make two trips to get our luggage to the room. We also noted that there were no ramps in the back which is surprising since I am not sure how a handicapped individual would get their wheel chair into the hotel without outside help. Also there are 3 steps to get to the lobby again no ramp can be seen. I would recommend this hotel even though I had some issues.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Upon arrival on a day that was 101 degrees out we were very happy to have a geat reception from the front desk clerk Reginald. He understood our handicap needs, travel fatigue and went out of his way to get us into a room early. He arranged for us to park near the ramp entrance and he and all of the other staff treated us very well. Room was large, comfortable and clean. Breakfast was large with lots of variety. Area was quiet and safe with good lighting of the parking areas.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

The hotel was very quiet, we stayed on a Monday night, there were a few others there. Business travelers mostly. They are working on refinishing the hotel and restaurant from what I could tell. They serve a good full hot breakfast. Very fresh. We got an "accessible room" because I am 6' 5" tall, and have a new knee replacement, and the lower toilets and high step in showers are a problem for me. The hotel is about a mile off the highway but because of the placement of the hotel you cannot hear the highway, even outside on the lot. Good hotel when you aren't spending a lot of time in the hotel, just sleeping.

Best Western Plus should be the only choice for all your lodging and meeting needs. The staff handles and actively listens to all of your concerns in a very rapid and profession fashion. Mr Ray in the East Ridge location is a rare gem that goes above and beyond to make your event special.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

We had a very relaxing and enjoyable trip thanks to your great guest service team! Reginald was exceptional on taking care of our needs (motorcycle parking) and recommended a great local bar to watch football!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Hotel is clean, the staff is very friendly and the breakfast is very good, nice selection of hot nd cold foods. We stay here whenever we visit family in the area. The pool is nice, a little cool for me but great for the kids.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Booked this room last minute on a return trip home. It exceeded my expectations as previous BW hotels have been less than stellar. The staff was friendly and helpful, the room was spacious, bed was comfortable enough. Hot breakfast was a good start to the next day. Would definitely stay at this property in the future.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Rooms were clean and spacious. Staff was very friendly and helpful. The breakfest was amazing and the pool area was great. Hotel staff went above and beyond expectations. Will definitely be staying here again.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

Nothing but thumbs up for everything! The room was clean and comfortable, with a nice view. The exterior and lobby were bright and beautiful. The staff were excellent and helpful. No complaints whatsoever!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

My husband and I stayed this weekend. The pool was clean and well maintained, staff was friendly and rooms were very clean. We would highly recommend Best Western and plan to come back in the near future!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

Had a bathroom that looked like a blind man took care of it! Cracked floor tiles, moldy walls, bath towels that looked like they had been thrown up on shelf. Soap dish missing and had mold on blank. Didn't use shower because of appearance.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

My wife and I stayed here for three nights. Everything was great including the staff, rooms, pool and breakfast. We had a beautiful king room suite. It was less than $90 a night. The room was clean, large and excellent bed. The bathroom was very large with a whirlpool tub. I've been a platinum member for many years and this was the best I've stayed in. Thank you for a great visit.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, We look forward to your next visit.

This is not a bad property and the staff was very gracious. It's just, well, average for a Best Western. Large room (we were "upgraded") but also a large stain on the carpet. Bed mattress was extra firm (hard) and everything seemed clean just aging.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

I was all set to leave a 4 star review...until I looked up. I happened to look up at the vent in the ceiling by the bathroom and it was covered in mold. If that is the outside, I don't even want to know what is lurking in their ventilation system. I brought it to the attention of the manager when checking out and he thanked me and said he would look into it. He did give me a discount and apologized for it. The hotel is a bit outdated and it appears that the management isn't very interested in doing any updates. The breakfast was good. Octavia, the front desk personnel in the evening was very nice and welcoming. I don't think I will be coming back to this hotel.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

This is the second time staying at this location. Very clean and staff are professional and polite. The pool was down thus trip but will be repaired. We would stay again next time visiting the area. Also the breakfast was great. Always hot and fresh the bar was clean and a large selection of food. Please note there is a race track near that can be a small problem when trying to sleep.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

We stayed here for two nights as part of a travel group. The accomodations were fair. The breakfast was average although I had to ask for yogurt for the second morning. They had none the first morning we ate there. It was clean but could use some sprucing up.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

The room was much larger than we expected with separate televisions for the bedroom and the living area. This was the first hotel that our internet could keep up with three devices being used for gaming. never got kicked or dropped. Used the exercise room and came down for breakfast each day. Everything was well stocked and clean. This was the first time staying at a RED PLUS Hotel. We look forward to staying at Best Western properties in the future.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Not the best side of town. Over priced. Pool was gross, very foggy and stinky. I know there were plenty of kids, but it was July 4th weekend, you should have been prepared. Couldn't keep up with food for complementary breakfast. Hallways were so hot you almost couldn't breath. (Turn on the air there!!) Booked a room with 2 full size beds and sleeper sofa. Got 2 small full size beds. Couldn't use our Apple TV. Lobby looks nice, rooms looked outdated, old and not taking very well of. By the end of our stay I don't think the elevator was working very well. I expected something a lot nicer for over $100 a night. That was a group rate!!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

This is an older hotel with a poor attempt to update the amenities. You can save $30-$40 a night staying here and it may be worth it to you, but expect the breakfast to be very bad, your room not cleaned and the front desk not have any solutions for any problems. Out of a four-night stay, they did not clean our room one of the days and they ran out of the very nasty breakfast two of the mornings. The pool did not have towels and you will have to wait 5 minutes at the front desk to get more. Also, one of our parties had their daughter's medication stolen. The property is very poorly run!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feedback.

We stayed here one night to visit the battlefield. Room was spacious and beds were comfortable. Marlon at the front desk and was very friendly and welcoming. Close to several restaurants.Large breakfast area with good selection. Would recommend.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

We stayed 2 days. Front desk staff very helpful and nice. We had King Suite with NO Air in bedroom the window didn't open, 2 telephones only 1 worked. The carpet was nasty. The pool was cloudy by 1800 with only a few kids in it. This Best Western Doesn't have the same standards as other BW for what you pay for.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

Pros: the front desk staff was very nice, patient and helpful and the beds were comfortable Cons: the carpet was nasty. It made everything feels dirty. It was so bad we couldn't walk barefoot. They moved us from 3 separate rooms, and it was bad in each. If I had seen pics and a review on here I wouldn't have booked. The toilet paper holder was falling off, the safety rail in the bathtub was loose, the light fixture in the bathroom was falling down, and the fridge didn't close. The furniture was stained. The walls were drab and seemed dirty. Had the carpet been fresh and felt clean I could have overlooked minor things, but to take a shower and feel like you need to wear shoes after is unacceptable. Breakfast was OK. Decent selection and well stocked.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for sharing your recent experience with us. Please accept my sincere apology. Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. Again, I want to thank you for taking the time to share your concerns with us. Sincerely,

A bit dated but clean. I didn't think the bed was very comfortable but I am partial to a pillowtop; this didn't get complaints from my husband. He liked the breakfast, and there was a big variety of items. Outside pool was great. There was accommodations made after we checked in...and a room change was arranged without an issue.

From the moment we arrived without a reservation, the front desk couldn't possibly have been more accommodating. Very friendly, listened to our needs, and made good on them. The room was fantastic. Breakfast was great. I titled this as a "surprisingly enjoyable stay". We had a not so great stay at a BW hotel in Northern Kentucky the night before and after that stay, I just wasn't sure I ever wanted to try again. I'm glad I did.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

Friendly /professional front desk staff made check-in a breeze. Room was ckean;bed was very comfortable. Full hot/cold breakfast was icing on cake. Pricing was very reasonable. Easy access and spacious parking made parking truck and trailer easy as well.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

Nice friendly staff would stay again for sure. Sort of off the highway not in a busy area at all but the room was great. Just stopped for an overnight stay after driving 14 hours coming from Kansas heading to Florida. The 2 kids with us in their teens loved it since they had there own area and TV in the suite to play games.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

We stayed for four days- pool clean, service was above and beyond anything we have had before. Great breakfast too. Always hot and had many choices. Sausage and gravy one day then link sausage and potatoes the next. With pancakes or waffles everyday! Great staff who did anything to make your stay pleasant. Fitness room was useful.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

Upon entering the hall, it was very hot and smelled mildewy. Our room strongly reeked of mildew. The beds were uncomfortable, our jacuzzi tin did not work, we got double charged for our stay, and we ended up having to move rooms (finally) because the sink poured water onto the carpet every time it was turned on, explaining the strong odor of mildew. Awful stay. They did guarantee the money they overcharged us back into our account in 2-3 business days. However, my family will not be staying here again.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back. And please accept our sincere apology.

This hotel is a great place to stay and easy to find. It is close to the interstate and the Bass Pro Shop. Also there are several nice restaurants close by that are also easy to get to. I would highly recommend this hotel to anyone traveling to the area. Thank you

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

The bathtub has a rather odd curve which makes it hard to find footing. The room was clean and so was the bathroom. However. It was in the mid 90'swhen we were there and housekeeping turned off the ac. Our room took hours to cool down. Also we had a king room. Our bed had a dip in the middle so we both ended up rolling to the middle. Not comfortable.

This place met our needs. Big suite. Lots of space. Comfortable bed(hard)which we like. Hot shower. Parking convenient. Great pool.Staff was Awesome! Especially Reginald. He called us by name as we went in and out!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

About 15 minutes from ironman village. Many places to eat nearby. Much more economical to stay here than the village if you would like to save some money. A bit dated but the beds were so comfortable. Everything clean and beyond acceptable. Honest work staff...i left my ipad and was promptly notified a few hours after checkout...thankfully we were still in the area but I'm sure they would have mailed it to me. Very couteous.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
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Breakfast was hot. Not much on exit itself but 10-15 min from downtown The pool wasn't heated. Needs a facelift. Staff was friendly, Express checkout was easy . Parking was extremely crowded. The sofa in room does not make an extra bed. The hallways smelled like smoke.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

This hotel is never disappointing. This always my stop over in Chattanooga. The staff is amazing & helpful. The rooms are large, spacious & always clean. The breakfast has several hot options & the breakfast attendant keeps it fresh & stocked. The WiFi works great & the hotel is well kept. Great value for the money!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

The place was located in good spot, right off the highway. It provided a clean, comfortable place to rest up in the middle of a drive from Chicago to Daytona beach. Room was huge! Shower was heavenly, beds super comfy. Needs some small repairs here and there but overall a great stay and good service and price

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

Exterior of building made me think it was not going to be a good place but those worries were gone once inside. The inside was nice and the hotel rooms were of a good size. Bargain of a price, will be here again

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

We stayed here 2 nights. This hotel is old and worn. Our room was oddly designed and when we checked in, the room had an overpowering smell of some kind of disgusting disinfectant. Even though our floor had a No Pets sign, a little yippee dog ran up and down the hall off and on until we went to sleep. There were also kids running wild. There was no hair dryer in the room and it took 3 requests to get one. The microwave was missing and it took 3 requests to get one brought in. Breakfast was one of the worst we have seen. The staff was unhelpful and dismissive. I do not recommend this hotel.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back

Ray, Octavia, Marlon & Damion were exceptional at the front desk! Rooms were clean & the bed was super comfy. The suite was well worth the difference in the rate. Breakfast attendant was courteous & kept everything hot & available. Extremely great value for the money. I will stay here again!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, We look forward to your next visit.

This is a unique motel with a somewhat unusual and sprawling layout and multiple (but secure) entrances. Although I didn't use them, it apparently has facilities for small meetings. My room was well furnished for the price, in good shape, and had nice beds. It did, however, have an overpowering artificial scent which was vaguely unpleasant and would be a deal breaker for those with sensitivities. I wondered what it was covering up, but didn't detect a cigarette / smoking odor so it is a mystery. The halls and exteriors could use a sprucing up. The front desk folks were friendly and provided good service. I considered the breakfast quite good for a motel which increased the value considerably.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back

This was a stop on our drive North from Florida. The staff was friendly. The rooms were clean, the air freshener was very strong. The wifi worked well. The shower and breakfast were all good. We stopped at the Waffle House for something quick to eat, as it was late on a Sunday night. We would stay here again.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

My wife and I got one of the King Suites for our anniversary trip. The room was very clean, and in great condition except for the outlets. None of the outlets built conveniently into the lamp bases worked. It was like there were no contacts in them. Even something as light as a cell phone charger didn't have to be pushed in. The wall outlets were a little better, but still very loose. They are inconveniently placed, and the things we plugged in would sometimes fall out. Anyway, enough of the bad. The room was in great shape otherwise. Clean and tidy with no signs of any type of bugs. The bed sheets were clean except for a small stain on the comforter, but we all know those don't get washed frequently. There are two TVs in the King Suite. One in the Living Room, and one in the Bedroom. Nicely sized, with good quality picture, and a great selection of channels. The breakfast each morning was fresh, hot, and tasty with a nice variety. There was a choice between making plain waffles, and strawberry flavored. The location of the hotel is pretty good. Chattanooga isn't huge, so it wasn't too far to any of the attractions. There are two Walmarts fairly close, and lots of restaurants nearby as well as a movie theater if you need to slow down a bit. I have never stayed in a hotel that was perfect, but this one is pretty close... Especially considering the price. I would definitely stay here again, and recommend it to anyone.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back. We look forward to your next visit.

Nice hotel for the price just off I-75. Good location with restaurants nearby. Close to Lookout Mtn., Rock City, and Ruby Falls. The rooms I've stayed in have always been clean. Bathrooms have been updated. Beds are comfortable. Other than a couple of worn places in the carpeting, this is a nice hotel. Staff is friendly and the breakfast is good. I'll always stop here on my way to/from Florida.

Room was very clean . They take good care of this hotel. Breakfast was great. Very convenient location, easy to get back on I 75 in seconds. Octavia at check in was very helpful and friendly. Thank you.

If you can get by the worn out hall carpets you will find your room totally renovated with refurbished bath , newer carpet, comfortable bed and awesome desk chair. Reception was very friendly but were off shift when we came back for directions to their favourite restaurant and the new person knew nothing about dining in the area Reception forgot o0ur wakeup call. Good hot breakfast

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

Have stayed at this hotel for 3 times in 2 months, a total of 14 days. Everything has always been wonderful ; staff, room cleanliness, breakfast, and location to surrounding areas. Lobby and breakfast area always clean and attractive.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Fantastic, helpful staff who went out of their way to make our stay excellent. As some others have mentioned, this is an older property that has been updated; however, the renovation is very nice, and our room was very clean.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

On the map it might look like this is outside of Chattanooga, but it is minutes away from everything, whether you want to go west (downtown, aquarium, etc), east (Hamilton Place Mall, restaurants, etc), or north (airport), the freeway is right there. The rooms are a bargain, too.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

The hotel is a great stopover on the way down to Florida from Illinois. Staff was very friendly. The room was clean, the bed was comfy. Breakfast was OK, but not outstanding. They had the waffle makers but did have the batter to use them; I guess that is only for the weekend?

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

We stayed at this hotel for 2 nights; once on our way to Florida and then again on the way back. The first time we were able to get a king suite for a good price and near the front of the hotel. The second time it was a regular room near the ice machine. We enjoyed our stay each time. The hotel was clean, the breakfast was good, and the hotel staff was considerate and knowledgeable. We would stay here again.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

Don't go through 3rd party. It cost about $30.00 more than calling hotel direct. Manager didn't care and indicated he couldn't do anything about it. After checking in went down hallway to room 143 and it it smelled like they had just sprayed the hallway and room bug spray. Went back to front desk and ask what the smell was and manager said he didn't smell anything. I asked for a walk-in shower and when I went to the room it was a bath tube shower which made it difficult for me to get in and out. the toilet seat was also broken and I informed the desk clerk about it and again I don;t think he really cared. Would not recommend this motel to any senior citizen that has handicap needs. When I went to breakfast after checkout there was no waffles available and again the desk clerk said that they didn't serve waffles that day. If I wasn't so tired and had already paid for the room I would have definitely check out and went to another motel. For being a Best Western member I am very disappointed with the entire stay.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, for your feed back.

I stayed here for two night while having a meeting in Chattanooga, TN. Stayed in one of the suites. Room was clean, bathroom was bit on the smaller side. Lobby area had nice seating area. Breakfast was OK.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

This motel was a surprise because of the price of the room. It was very clean, comfortable and nice room especially for the price. It had all of the amenities of a high price motel. The location was great for our needs, just off the Interstate and close to town. The folks were very nice and accommodating. Great value, great price!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, We hope to see you again.

When you're making the very long drive between the frozen tundra of the north and the sunny skies of the south, all you want is a decent place to sleep for that middle stop. This Best Western absolutely fit the bill. The location was excellent for our travel needs - right by the junction of 24 and 75, 2 gas stations nearby (and a Wendy's across the street, to my kids' joy), and extremely quiet. Although the facility shows some wear and tear (cracked surfaces in the tub, etc.), the beds were comfortable with plenty of pillows, and the suite was more than enough room for me and two kids. And hey, after a long day on the road, I was pretty excited to see a tub with JETS. (Look for the "on" switch where you'd expect the exhaust fan to be.) If you're using the pull-out sofa, you may have to ask for the bedding from the front desk. The employee brought ours to our room (and he was extremely pleasant too). Breakfast options were decent too: several kinds of eggs, baked goods, fresh fruit, and even a potato/onion/bell pepper/sausage mixture that was a nice change from the norm.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, We look forward to your next visit.

The check in process was easy and fairly efficient. The room was very comfortable and spacious for the price. The facility was very clean and within easy driving distance of shopping and dining options. The breakfast was quite adequate and offered some variety of food choices. Check out was simple and easy.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Good staff, above average breakfast. We got a very nice room upgrade too bad we weren't there for two nights. Very very clean. Check in is up front but parking in back. Coming from the north turn in sign had us turn into a storage lot but iot was dark and raining. Will stay again.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

The reviews are true about the rooms--the suites are a great layout and very roomy! We were on the lobby level, and everything was very convenient. We also liked the hot breakfast and found everyone very friendly and helpful. We would definitely stay here again and hope to return to Chattanooga for a longer visit in the future.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

This was the nicest room we've had in 10 days of travel. Huge separate bedroom with king sized bed and a lovely bench for suitcases. Plus a living room with an additional TV, a couch and a chair. A hallway with a counter top for the coffee with a microwave and frig. Then plenty of room with the bathroom counter top and a jetted tub!! It was spotless! Everything looked new. The breakfast was huge! Included everything in a continental breakfast plus eggs, sausage, waffles and hash browns. This place was nicer and offered more than the Hilton we stayed in for $295 a night!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

I was advised with reservations by Best Western. They were helpful securing a handicap room. My octogenarian and nonagenarian parents were thrilled with the roomy room, comfortable bed, chairs and walk in shower. We were treated very well. Every thing was clean, nice. The WiFi was a solid connection. Breakfast was a feast of sausages, eggs, French toast, waffles, yogurt and fresh fruit. Thanks to Anthony.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, it was a pleasure having you all with us. We look forward to your next visit.

I went with this motel while in the area because the reviews were more positive than most of the similar priced places. It was a good decision. Our room was large and clean with a very comfortable bed. We had everything we needed. We were a bit confused at first because the front desk and our room was on the 2nd floor but parking was on the 1st floor. The room was large with a really comfortable bed and it was extremely quiet. Breakfast was fantastic. I noticed a few leaks in the ceiling in the hallway as it was raining so the building could use some tlc. Our room and the breakfast area were very clean though. Happy we chose this place.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
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We stayed here for two nights and it was very nice ! Everything was nice and clean! The bed we had was somewhat hard, which I like but my fiancé did not. We did not get the room that had a stove and such but we did have the normal fridge accommodation ! They don't have an area where you can wash your own clothes but if need be there was a coin laundry down the road. We didn't do that option though. They are fairly close to a couple major attractions as well ! Staff was all very friendly and the breakfast was okay. The doughnuts and bread were stale both days when we got there around 8 but they had lots of other options such as bagels that were nice and then the normal meat, eggs, potatoes, cereal, etc. I would have loved regular pancakes but all they had was pre-made strawberry and blueberry pancakes. ( Like in a mixer that you poured it out and then put it in the waffle/ pancake maker) it was nice overall !

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
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We have stayed here before and loved it! Our room was very nice. King bed was extremely comfortable. Let bed the separate living area from bedroom and bathroom. My only complaint would be the morning breakfast was not hot enough. Service people were very kind. Will stay again for sure. Very reasonably priced.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Great hotel Good location. My husband, daughter and I were in town for softball. Very nice and helpful front desk staff. Good breakfast. We were in a double suite so it was nice to have the extra space. Room was nice and clean. Only complaint I have would be that you can hear the race track that is near by but they shut it down around 10pm so had no issues getting to sleep at night. Overall great hotel, would definitely stay here again!!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

The staff are a great asset, but the location suited our needs wonderfully. We easily got to the T V Railroad Museum, The Tennessee Aquarium, and Rock City from the Inn. Every one had a wonderful vacation because of Best Western.

REGINALDR78, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
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The back outside door where guests (or anyone!) could enter was not locked, at all - this was mentioned to the clerk - not very safe/secure (not fixed). And we were on the first floor. The "safety" lock on the door (the one you slide over to keep the door from opening) did not work. The tub did not drain well (this was also mentioned to clerk - not fixed) - you had to stand in water during shower Ice machine on first floor didn't work Outlets were too loose - could not use for chargers No charging outlets for phone/tablets in room No freezer in frig Hall carpet needed to be replaced Terrible view from room window - none, really Coffee terrible - and no real cream or milk Scrambled eggs cold - otherwise breakfast was fine Pool (outside) was closed and weather was hot Positives: Clerk was very nice and friendly, but did not get the things fixed we asked her to and she said she would - did help with dinner suggestions and printed out directions Room/hotel was clean Bed VERY comfortable Wifi was good We were scheduled for 3 nights and changed it to 2, due to the things we asked to be fixed weren't - didn't feel safe there with back door open Not sure what the PLUS is for in the name!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back! PLease accept our sincere apology.

So-so property, unsatisfactory e perience. Poor internet, room smell like perfume-masked smoke. Had to call to get e-mailed bill, despite requesting this at check out. Won't stay here again! Yours is a service industry. Provide that service!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

Though the staff was very friendly we found our room to be very tired looking. When I pulled down the bedding the sheets looked like the we stained......also on the other bed. We complained to the staff and a friendly girl came to change our sheets. She explained to us that they were not stained but thread bare.........why would anybody use these? Also the floor was so dirty and stained it grossed us out. It just made the whole room dirty looking. On a better note, the breakfast was decent.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

Had a new front desk clerk and had a few bumps, but she handled it very professionally. Room was in good working order and clean.We had a suite and bed was comfortable. Only thing I would say is the maids need to check the freezers, it was a bit messy but other than that the stay was great!!

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

The hotel was satisfactory, but things were dated and maintenance was overdue on many items. For example, the AC in the fitness center was inoperative. No matter what temperature was set, it remained 77 degrees in the room. No fruit available at breakfast. The staff was excellent, grit and helpful. I would consider staying there again but would look at other properties first.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
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The only real issue was finding an outlet that would hold a charging plug and charge devices. Staff very helpful and friendly. Abundance of towels. Comfortable bed. Breakfast was the usual, hot and ready.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
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I stayed with my fiancé, and service animal. It was great how they respected me and my service animal. You do not find many hotels or motels now a days that goes out of their way to accomadate you and your service animal.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
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This hotel makes the group experience enhanced like no other. The staff goes above and beyond to assure that your group meeting is the best. The staff, breakfast and professionalism exceed the expectation in outstanding service. I recommend this hotel and Best Western Plus..:.

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

We stopped here on our way down to Florida. Rooms were very clean and beds were very comfortable. Reginald at the front desk was an extremely nice gentleman. Nice place to stop and rest for travelers.

Do not stay in room 200 unless you want to hear noise all night from a pump outside the room. When I complained I was told that their is a pump outside the room and other quests have had the same issue. Why would you put someone in a room that you can hear noise all the time in the middle of the night. They did move me to a better room the next night.

We have stayed in this Motel several time over the past years and have never had anything but great experiences there. The rooms are clean and comfortable . The breakfast is top notch . The staff is the most helpful I have ever experienced in any hotel I have stayed. Mr. Ray the Assistant manager and desk person is outstanding he is most helpful and nice .

ReginaldR16, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, We look forward to your next visit.

WOW! We really got our money's worth here! Our suite was basically a 1 bedroom apartment without a stove/oven! It was SO nice having all of this extra room to spread out and relax while on vacation. The property and room were all nice, clean, and well kept. The few staff memets we met were always nice and helpful. If we come back to Chattanooga this will be where we stay!!

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Found ourselves not liking the best western on the other side of town. Pulled in late, late evening and received a wonderful room at a discounted rate. The staff is not crazy friendly,just perfectly pleasant and stayed visible just in case you need them. We will definitely stay here again and again. Breakfast buffet was very nice and plentiful.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Big motel with a great breakfast. Huge rooms and a nice bathroom makes it an ideal place to sleep. Close to interstate and close to Chattanooga attractions. Gym room was always used, we did too which was nice. Sadly weather was bad first day and second day film crew was using the pool so can't say a thing about it. And fot the teens, good Wifi and you can make your own pancakes.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you

Surprised by how nice hotel was. It was comparable to other nice hotels. It was for a convention and we got convention rates and chose this hotel because of the convenience of the venue. It is a really nice hotel.

Some the reviews were very good, some not so good. My review is a good hotel with some very good people. The room was clean, stocked and spacious. The beds were very good. The staff was helpful and pleasant. I would suggest for the pool towels, put a sign on the front desk, pool towels available at desk on request.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Booked a suite for the weekend for a family reunion. Greeted with a smile and Check-in was quick and easy. All of the staff were very friendly and acknowledged you with a smile. I didn't realize Best Western was rebranded to BW. Drove right passed the hotel even though GPS told us we arrived (it sits back off the road). Others at the reunion said the same thing. Also thought their sign was too high (should be lowered and something done to make the place stand out more). The hotel is very outdated (stains on the carpet in our room, musty smell, grout on bathroom floor needs redone, etc.), but was clean. I am very picky about beds, but will have to say the bed was very, very comfortable. BW needs to spend money upgrading/renovating the place because it's close to some of Chattanooga's best places to visit.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Our softball team stayed here for a tournament. Although we enjoyed staying with friends and family for the weekend & made a lot of great memories, this hotel is in desperate need of an update and a good cleaning. The halls and rooms have an odor, and it's likely to be from all of the old, outdated carpet throughout. The hotel was not worth the value we paid for. The staff was friendly, but we didn't have much interaction with them, as we usually came in the back entrance.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back,

Overall, this is a nice hotel and good for a family. Things seemed fresh and modern, well maintained, and clean. The suite was a nice size, and the outdoor pool area was large and nice. The hit breakfast was good and well stocked/maintained. But little things bugged me. We got all the way into the pool area before we found that you have to go to the front desk to request pool towels. Later, our done was going to sleep on the sleeper sofa, but there were no linens for it in the room. We called the front desk - You guessed it - You have to go to the front desk to get them. No, these are not huge issues, but they made it obvious that the hotel is more concerned about their convenience than mine. This bugs me, since I could stay anywhere and choose to spend my money there. If not for these little issues, this would have been a 5 star stay.

We were extremely disappointed with the suites we reserved for a single night. The refrigerators did not work, the ice machine on the floor was broke, the decor was very dated and the smoke detector was beeping (staff did come and change battery but someone didnt notice this before we got there?). Management did adjust our bill but i would not stay here again.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

Checking in, I had the opportunity to meet Reginald R, Guest Relations Manager. Mr. Reginald was very gracious and hospitable. He offered us an upgrade to a suite because of my BW Platinum status. The suite was very large with separate bedroom and sitting area. Very nice. The room was clean and the bedding was comfortable. Thank you again Mr. Reginald. The air conditioning was quiet... but unfortunately on this warm evening it would not cool below 74 degrees. This is nice hotel in a convenient location with interstate access to all of Chattanooga's attractions.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back. We look forward to your next visit.

From the moment we arrived we were greeted by a smiling face. In moments we were checked in and given our room key. Our room was a suite and was roomy, clean and comfortable. Water was hot, TV's worked well and air conditioning was quiet. They even helped my son and his family get a room next to us as they decided at the last minute not to drive through the night to Ohio. They were pleased.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

We stayed here the first weekend in June. Came to celebrate my nephew's birthday. We were amazed when we saw our suite! Had a living room and a bedroom. Our rooms were the cleanest that I've ever seen in a hotel. Beds were very comfortable and Jacuzzi tub was amazing. Breakfast was delicious and we were happy to see all the varieties of food. Eggs, sausage, toast, waffles, cereal, bagels and fruit. Check in and check out were easy, and this was a peaceful and quiet hotel. This will be our first choice next time we are in Chattanooga.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, We look forward to your next visit.

Excellent hotel for a really good price. Staff were very kind and helpful. We would definitely stary there again. In the morning the kitchen staff cooked extra bacon for us even though they were getting ready to close the breakfast down. Very comfy beds and immaculate rooms.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Great room and staff. We have always been happy with treatment of this chain in our world travel and will do fine using. We enjoy their rewards program and love the free nights. Have friends that now use the rewards program with Best Western

REGINALD R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

Rooms are not clean and price for this room was completely unacceptable. Dirty towel from previous guest was left hanging on shower and air conditioning did not work. For 167.00 a night one would expect a better quality room.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, for your feed back ! Please accept our sincere apology. We would like you to contact the hotel directly.

This was our second time to stay here. We enjoyed the first time so much we returned. Great location for our purpose. Our suite was very nice and a great value. The staff is gracious and very efficient. They made our multiple day stay very enjoyable.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, We look forward to your next visit.

In town for a soccer tournament at the fields across the street so the location was perfect. Huge and bright parking lot greeted us which was nice. Check was easy and even though my cards didn't initially work the front desk was quick to remedy. The pull out bed didn't have any sheets and instead of asking we used the king sized blanket which was big enough to act as sheet and blanket. The room was clean. Breakfast was free; nothing spectacular but fine. WiFi also free.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back. We look forward to your next visit.

Stayed here for two nights. Nothing outstanding about this hotel. My wife described it overall as "just ok - 6.5/10". This hotel was easy to get to, and has tons of well lit parking. The hotel seemed clean overall, staff were friendly, and the hotel served its purpose. The ice machine was super noisy, and just around the corner from us. I can just imagine how many people were affected by ice machine usage. With a race track just behind the hotel, one of our evenings was a noisy one, but did quiet down before 11 pm. The breakfast room was nice and big with plenty of seating, and well stocked food. Only suggestion would be a few more healthy choices such as fruit salad or even hard boiled eggs. We would stay here again.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back and suggestions.

We have visited East Ridge TN for the last 5 years. We come to a VW show called Bug a palooza. We always have a nice Clean bed, towels, and a great breakfast they provide at the hotel.. Would not book anywhere else!

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, We are always pleased to have you with us.

It's a good hotel. A little pricey for location and quality of hotel. The staff were friendly. The area surrounding the hotel is questionable. The rooms were nice add clean. The breakfast had signs to make yogurt parfait, but there wasn't any yogurt. The eggs were gross and the hash browns were way under cooked.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back !

This is not a “plus” hotel. Stale breakfast. Employees are the best part of staying here. Internet did not work during 7 day stay. The hotel needs a major upgrade in carpet and room furniture lobby and all other amenities. The room housekeeping does not speak English so when I asked the housekeeper that knocked on my door to just empty garbage cans and make the bed, she nodded and did not come back. It atakes a lot for me to post this type of review=w.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back. Please accept our sincere apology.

Great location for all of the Chattanooga, Tennessee attractions. Right off the interstate so access was fabulous and there were plenty of options for food near the hotel. Overall experience was great! Very clean and nice hotel!

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you, We look forward to your next visit.

We came in at 3 and the room was not ready yet. I walked up the desk and went the person that was not busy and got told that he (the front desk manager) was not going to help me. Very snotty. 30 minutes later our room was ready. As we came up to the door to let us in one of the employees was in a screaming phone call outside of the door. The key lock would not release the card, it had to be shoved up so far that it was hard to retrieve it. The TV would not come on, we had to get an employee to correct it. t was the screaming employee. The room was clean. Breakfast day 1 was burnt and cold, the kitchen employee was under staffed and unprepared for the business that the hotel was doing.Day 2 breakfast was not burnt but just slightly warm. The key card was not working by the time we got back to the room and had to come back to a desk that NO ONE was at. We had to wait until the breakfast cook could come over and recharge the cards 15 minutes later. We had been wanting to join the rewards card group but it is this the way ever BW is run?

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back ! Please accept our sincere apology.

You can tell this is a dated hotel but the upgrades make it more appealing to stay after all. Reception desk is on the second floor but we were given a room on the first floor. This made it easy for us to park our car than walking to take our belongings to our room. Our room was a one bedroom room with room to sit to watch television. Separate areas for interne, make coffee, etc. However there were two things that got our attention. (1) The television wasn't working but it took 1.5 hours for Maintenance to fix this problem. (2) The ice box needed to be defrosted. We didn't need to use it but hopefully this isn't a problem area with other guests staying at this hotel. Besides a free hot & cold breakfast in the morning they offer the USA Today newspaper. Other people we using it today besides myself. This hotel has a conference centre with meeting rooms, exercise room and pool. Security is good at this location as the outside lighting overnight is bright in the parking lot. Prices are reasonable to stay here. Average rating only because of two problem areas noted in our room. Nice stay here overall.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

This hotel is clean and the room was comfortable. The reason for the average rating are the details. At check in, the associate was a bit rough around the edges when describing how to find the elevator, talking to us like one might to an elementary student. It was a tight squeeze getting around the lobby due to chairs blocking all but the passage to the right of the fireplace. The hallway was blocked with two cleaning carts, and this was at 7 pm. Aren't rooms usually cleaned earlier? No tea bags available, just coffee. In the morning, the elevator was not working, so we had to take the stairs, which wouldn't be a problem normally save for our luggage. We checked out before breakfast opened at 6:30, and it sure would have been nice to grab a pastry. Maybe offer a few “to go” items before 6:30.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back !

I stayed overnight during a business trip and it was a good value for the price I paid. The room was clean, the bed comfortable and the personnel pleasant. I liked the complimentary breakfast. There were plenty of options available. There was also a small business area with computers and a printer.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you,

If you are military, avoid this hotel. They will not honor military discount even though every other Best Western we have stayed in has. In fact, they tried to charge extra when my husband insisted on using the military pricing. They wouldn't let us cancel the booking either. We were staying at Best Western Vicksburg (yes they honor military discount) at the time of booking, and they attempted to help us. They weren't any more successful then we were. We ended up staying 2 nights here rather than lose our money but will not stay here again. There are many other hotels in the area that are pleased to honor our military with a discount.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back ! Please accept our sincere apology. Please call the hotel directly so we may review options of rate for a resolution.

I sadly did not even go to the hotel because I received such horrible customer service when calling to see if I could move 1 of my reservations up a day sooner, that I cancelled all my booked rooms. When I called, Natalie answered nicely so I explained that we are leaving a day early for our vacation and wondered if I could move my reservation up 1 day. She replied "I don't know. I'm with a customer so you need to call back in 5 minutes." (why not just ask me to hold right when you pick the phone up or not answer at all?) I asked if I could hold and she replied "ok" then set the phone down. A few minutes later she gets back on and says "Yes?" I said "I am trying to change my reservation date" She replies "Im still busy with a customer" I said "OK" and she gets back off the phone. A few minutes goes by and she again picks up saying "Yes?" I ask "Are you still helping your customers?" and she replies "yes I am." and then proceeds to get an attitude and when I ask her why she keeps picking up the phone saying "yes?" if she isnt ready to help me she says "because the phone ring every few minutes when its on hold. I told you to call back in 5 minutes because I knew this would take a while, but you wanted to hold. I am trying to clear out the lobby." So I tell her that I am a customer too and this is horrible customer service." Mind you, this whole time, she has an attitude. I ask her to speak with a manager and she dryly replies "the manager is not here at this moment, she is on another floor." I reply I need a manager now and I will hold. She gets off the phone and starts doing the pick up and say yes. Puts me on hold then the hangs up. I call back and demand a manager now and she says they arent available so I tell her I need to cancel my reservation then and she says shes still clearing the lobby and I demanded she cancel me now that I have been waiting and she shouldnt just ignore the phone forever to clear every single person from the lobby. She starts to get my info and cancels half of my reservation then tries to put me on hold again to help someone who walked in so I tell her no, you are helping me now finish cancelling my rooms. She finishes cancelling me with her snotty attitude so I hung up. I literlly was shaking from being so mad. By far the worst customer service from a person ever! They lost out on almost $500 from me cancelling my rooms due to her nasty attitude and not knowing how to handle things. Im not even sure how to get hold of a manager. I am beyond furious and disappointed that I will not be able to stay at the hotel because it looked nice and had great reviews. Now off to find somewhere else to stay a week before my trip. Awesome...

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back ! We are currently reviewing the conversation. You can be assured the issues you have raised, are being addressed. Please accept our sincere apology.

Excellent for the price. I stayed here one night on my way to Asheville. I found the room to be clean, attractive and comfortable. Had all the amenities I needed (refrigerator, microwave, hairdryer and comfortable bed). The staff was courteous and efficient. Breakfast was typical. Will stay here again. Tips: ask the clerk which entrance to park by because it's a large property with no outside room numbers. Be careful stepping into the tub because it has sloped sides.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for you feed back !

Lobby is on second level. We stayed on first level just around corner from entrance on that level. Excellent king suite; separate bedroom and living area; refrigerator, microwave, coffee maker. Two large televisions, sofa, chair, and work area. Very good hot breakfast, not just sweet rolls. I would recommend it and would stay there again. We were in Nashville a few weeks back and stayed at a Holiday Inn Express. Had a king room, nothing special and paid twice the price for a lot less. Breakfast there was lousy, too.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your positive feed back !

Loved the separation of bedroom with its own door. Breakfast was great as well. My son loved the pancake maker. Tea and Coffee was available at all times. Overall we had a good experience. Came and addressed any issues we had right away.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed.

“I don't require more than the basics in a hotel, really. This Best Western has a very friendly staff, clean, comfortable rooms ( the beds and pillows are like clouds), free wi-fi and an excellent, free, hot breakfast.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for your feed back.

Increased rating to average because the staff was very nice and helpful. However, the rooms were not the cleanest. The floor had splotches on it and the toilet was not clean and there was a nice sized stain on the sheets. Other reviews indicate rooms are nice and clean, it's possible mine was just a fluke.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for comments and sharing your concerns with us. We look forward to the feed back we receive from our guest. it tells us what we're doing right and wrong. It help us grow in our training,and prepare us for getting it right for all of our guest.

This is the worst room we have ever had within the Best Western hotel group. The floor in the room I would not walk on with my shoes. The only reason we stayed was that we were just to tried to go on. I don't believe we will be staying in another hotel by Best Western.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for taking time to share your concerns with us. We always want our guest to let us know what we are doing right and wrong. Please accept our sincere apology for not getting it right. If you should travel in our area again please call us so we may have the opportunity to get it right for you. Remind us of your previous stay ! And let us make it right for you. Sincerely,

We asked for a room on the first floor to minimize walking. We did not realize the first floor at this property is the bottom floor, and the 'first' floor (lobby level) is really the second floor. Once we got that straightened out, the layout of the hotel requires that one walk through much of the conference area to get to sleeping rooms that are laid out in a long, narrow hallway. We were assigned a room about as far away from the lobby as one could get. I didn't feel like changing it. Then, there were only two luggage carts for the entire hotel. I found one in the hallway on check-in; on checkout, there were none so it required multiple trips to the vehicle. I asked the desk, and the response was that people do not return them as they should. Really? That's your answer? How about some additional carts or go track them down? The room was fine, but the property seems to be readying for the queue for a remodel. Most BW-Plus properties are an indication of a well above average hotel. Not this particular location. It just appears tired.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for taking time to share your comments with us. Please accept our sincere apology.

Nice hotel and cool town. Everyone around was very friendly and helpful. Business meeting went off without a hitch. good location close to attractions, restaurants and the center of town. Looking forward to returning.

Reginald R, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for taking time to share your comments with us.

this hotel is old and dingy.. they have tried to do some updating but it's just old and dirty. Stains all over room carpeting, bathroom was old and full of mildew. Try to find something else if you can..

BestWesternHotels, Corporate at Best Western Plus Arbour Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

Great place to stay rooms are clean and beds are very comfortable, have HBO in the rooms ,staff was very helpful , great breakfast buffet ,great lobby area. I highly recommend this motel if you are visiting Chattanooga

We had to move rooms twice because of HAIR in the Bathrooms and pea stains on the toilets. we had to move twice just to find a room that was cleaned and we were 45 minutes late or a supper meeting with my family in the city.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear A6859VJpetern, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

Outstanding quite comfortable close place to stay, easy access to interstate, will be back. Stayed in Chattanooga area 20+ times. By far the best hotel stay. Staff was excellent an professional. Breakfast was excellent.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear I5699DZtimm, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Upon checking in the handicap parking is well away from the front door and if you follow the ramp you are unable to access the lobby without going into the driveway to avoid steps. Once in our room there was still good in the fridge and there was no linens for the pull out bed which needs a mattress change. I called The front desk for a mattress pad. The bathroom has no shower mat.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear AnnMarie P, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

Pay the extra and go to La Quinta next door. This hotel is tired and run down. Worn out carpets, musty, no staff interaction and poor breakfasts with stale bagels and rock hard biscuits. Could not even handle an early checkout and give me a bill even though I offered to settle the night before.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear 424donaldl, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

We really enjoyed our stay at the Best Western. We researched hotel options in south Chattanooga on TripAdvisor and Expedia and after deciding we liked BW Plus Arbour Inn and Suites, we went directly to their website and booked direct saving about 15% off the rates quoted on TripAdvisor and Expedia. "Look but don't book" is a great motto to have when booking hotels and vacation rentals and booking direct with the owner almost always results in a better price and service! We really enjoyed this hotel stay and will stay here again next time.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear cindys, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Overall was a good experience with the staff and quality of the hotel. Parking is a little weird in front of the hotel but not too much of a nuisance! A few small issues in the room with both lamp outlets not working to charge a phone. But rooms were clean and staff was very nice

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear 260marshallf, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

The room was clean and spacious. The breakfast was not up to BW standards. There is a race track or something in the vicinity so we had some noise after dark. It was just an overnight stay on our way to somewhere else, so it served the purpose. I would use it again at the price were received it for.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear you3o8, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

The hotel staff is courteous, friendly, explained everything about the hotel. The rooms were very clean and tidy and updated and the first floor rooms jetted tubs were relaxing. The hot breakfast was tasty with a variety to choose from. I was overall taken back by the whole experience, I definitely will be returning to this location. "RAY" the assistant manager goes out of his way to make sure your comfortable!

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear ginnetted2017, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

This motel is well maintained with very comfortable mattress's the hot breakfast bar has many items to choose from and they keep it well stocked,... there are several restaurant's within two miles. Only issue we had was with the room key.... had to go back to the front desk to have the card re-keyed. This also happened on our previous visit .

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Kenneth E, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

The entire staff was wonderful they not only assist the guess with their need but they also interact with the guest in conversation, which was wonderful to see. When ever the guest and employee makes a connection I believe that is a beautiful experience.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear marderiusm, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

From the price to the staff there's none better. Traveling as often as I do finding this location really makes being away from home easier. Ray and the rest of the staff make your stay as enjoyable as they possibly can. Breakfast is a variety of foods and beverages instead of A standard continental breakfast.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Tony R, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Very comfortable, excellent amenities and excellent location. Easily accessible from I-75 and the I-75/I24 interchange, which makes any part of Chattanooga or the North Georgia counties easy to reach. Staff is very helpful. Included breakfast is unusually good. Plenty of convenient parking. Good for business or pleasure.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Harold H, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Satisfied and polite. the service of the entire staff was great. From beginning to end they made sure my organization and myself were entirely comfortable. Personally I was happy and felt as though I never left home.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear edonimasp, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Stayed here for 2 nights. Large king bed, very clean and comfortable. Room large. Bathroom very clean and equipped with plenty of toiletries, towels, hairdryer etc. Breakfast has plenty of choice with freshly cooked pancakes, cereals, yoghurts, fruit, cakes, scrambled eggs, bacon, biscuits and gravy etc. Free parking. Free wifi.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Suzanne09876, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

We were taking a tour of the south, and stopped there on our way home, arriving late at night and we left early so I can only comment on the room. The room had a king bed with a microwave and refrigerator. The bed was comfortable and the bathroom was clean. We had breakfast the next morning, they had the usual cereals, eggs, toast, juice pancakes or waffle. Ice machines were working on our floor.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear brontz, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Late at nigh need a place to crash Looked like good spot little more than wanted to pay to put our head down Old place but very well kept, Clean nice shower soft towels and pillows, Ladies at front desk was nice Breakfast was good Will stop again if opportunity knocks

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear IBBETSY_11, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Overnight stop while traveling. Room was spacious and clean, with the little things like good lamps and use of space and easy charging for devices. Staff courteous and helpful. Only negative was that the breakfast, while plentiful, was cold and biscuits were stale. Probably an isolated incident. Also, they badly need a new American flag--appreciate that they fly it but it is in tatters. Our room had a very comfortable bed and was very quiet.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Mary K, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Clean rooms, Professional and friendly staff. Staff is willing to go above and beyond to help resolve any issue. Breakfast is good but could use some waffles and fresh fruit or berries. The hotel is located in a good location. It is close to Chattanooga and all the attractions, especially Lookout Mountain. Great place to stay.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Y9160RGgloriam, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

We had a double bed suite, small living room area. Rooms are very clean. Lot of great breakfast choices. Easy access off the highway. Generous parking. Pool very clean. Staff very friendly and helpful. Only thing, refrigerator didn't work well.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Cher N, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

This was a three night stay for us and it was one of the best hotels, and probably the best Best Western, we've ever stayed in and we travel a lot! The separate bedroom setup was great...it's nice to be able to watch some TV and relax in normal chairs/loveseat vs. sitting up in bed! And the fridge/microwave area, plus the separate shower & toilet/sink area was very convenient! The breakfast setup was very spacious and the quality of food and variety were 2nd to none! The lady working the breakfast area kept a nice/neat appearance for the buffet and there was no shortage of anything offered. I'd prefer the waffles over pancakes, but the pancakes weren't bad! Overall, great stay and I wouldn't change anything. Whoever the manager is running this hotel is doing a great job...and, it appears they are treating their employees well...and if not, the manager just has great employees! We'll be back in the area from time to time and this will be our only choice for our stay!

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Rob W, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

I gave my review of this BW, and I haven't change my mind on the cost of the room I stayed in. I am a BW Gold member, so I know what rooms rent for at BW across the country, and this BW have made me rethink why I prefer to stay with BW when I travel. I have come to the conclusion that BW will no longer get my business and I will not recommend it to my family or friends. I was evacuating hurricane Irma, and got raped by BW.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear William S, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Overall the hotel was ok. The frame around glass mirror in bathroom falling off, shower head very hard to adjust. The room was warm it took awhile to cool it off, fridge didn't cool well. The hallways were hot. We got a mobility accessible room but struggled to get stuff to room because there were no carts near the back entrance which made getting inside difficult

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear 711dakar, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Conveniently located off the Interstate. Room is spacious and clean. Fast wiFi .Breakfast served on a Monday: scrambled eggs / bacon / potatoes / yogurt / cold cereal / coffee / juice / milk Large seating area with TV. . Rating not excellent because the cleaning solutions used are chemical based and leaves a strong lingering odor. Suggest that you call in advance to advise if you are sensitive to smells so you need not be reassigned after check in. Staff was very accommodating after I reported the issue.and gave me another room.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Nani M, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

The rooms were very large and gave my husband and i plenty of room to spread out. we never felt the claustrophobia of some Hotel rooms. We were very comfortable. The bed was wonderful and the staff were all extremely friendly.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear V8314FIjessicat, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Easy access to Chattanooga and northern Georgia spots, while not spending downtown rates. Room included sitting room & king bedroom, kitchenette, wifi, and breakfast. Staff were helpful & nice. We will go back for sure.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Unicornsoul, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Okay - I know we are in a hotel, and sometimes there could be some noise from your next door neighbor. But being able to hear an entire argument at 12:30 in the morning - interogating a significant other about cheating is not something I wanted or expected to hear. Also, their bathroom moments. If you seep here, I recommend ear plugs. Also, it smelled funny in the hallways, but the room itself was clean

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Tina L, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Came here to see the Great American Solar Ecilpse 2017. My family stayed behind while I went to center of totality. I Wasn't disappointed, as this is a real nice hotel. Pros: - Very clean - real fast internet. Cons - The only let down was the breakfast somewhat.. not many items

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear 418waqasi, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us and that the area was able to offer a good view of the eclipse for you. We hope to see you again soon during your next visit to the area. Sincerely, James H

This hotel is a friendly hotel with extremely quiet rooms room we had was a sweet with a King size bed. No noise in the hallways very clean breakfast was good staff breakfast very helpful he offered to fill our cooler with ice.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear ReneeLuigi, Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! Thank you for your mention of our breakfast staff. I will be sure to share your kind comments with them. We hope to see you again soon during your next visit to the area. Sincerely, James H

The hotel was clean, are you staffed it was very helpful and friendly. The hotel itself was very presentable. Decor in the lobby was Very pretty. Breakfast was delicious. The pool area and pool itself was nice.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear little b, Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! I am also a huge fan of our delicious breakfast. We hope to see you again soon during your next visit to the area. Sincerely, James H

I really enjoyed my stay at this Best Western. It's located in a decent area and was easy to get to. The hotel was nice and the room was clean. The staff was friendly and very helpful. There was a very good selection for breakfast and the food was tasty.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear tgtank, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. I am also a huge fan of our delicious breakfast! We hope to see you again soon during your next visit to the area. Sincerely, James H

This is location of annual dance party for Shaggers. Great place for party, with pool & full breakfast each morning. Great price & easy access to X-Pressway. Hotel manager Mr. Ray is rare gem and knows area for extra ideas.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Peter N, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! We hope to see you again soon during your next visit to the area. Sincerely, James H

I believe this facility is a former Holiday Inn. The upgrade to Best Western has been done tastefully. The rooms were decorated nicely and were very clean. Our A/C unit did not work very well and probably had not been replaced as part of the make-over. The complimentary breakfast was more than satisfying. Great location at the junction of I-75 and I-24.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Henry B, Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! We hope to see you again soon during your next visit to the area. Sincerely, James H

The staff was friendly and the rooms were clean. They had a nice spread for breakfast including eggs, pancakes, hash browns, biscuits and gravy... I was disappointed in the a/c unit that continually shut on and off every 5 minutes during my sleep. I had a ten hour drive the next morning and didn't sleep well. There was also a shag convention while we were there. They set up tents in the pool area and although there were only a few people in the pool area they had all of the pool chairs and lounges under their tents. There was no place for my family to sit. Other than that it was located around restaurants and an antique mall so we were able to eat and walk around a bit before it was time for bed. I chose to stay at this Best Western after the wonderful experience I had at the Best Western in Knoxville a week prior.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Rachel A, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

My visit started with WONDERFUL customer service ~ Tavia at the front desk was cheerful & warmly welcoming ~ & even without a reservation she found me the "just right" room. After a 600+ mile day I was exhausted & really appreciated her help. My room was a lovely suite w/jacuzzi tub, 2 rooms with flat screen TV's in each, and fridge/micro. Bed was super comfortable with nice linens and lots of fat, fluffy pillows. Parking lot was well lit w/security cameras, so I felt my vehicle was safe. Slept well & although I didn't partake of the continental the next morning, everything looked delicious & it was well tended. Great room at a great price and will definitely be my first choice next time I'm in the area !!!

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear LINDA H, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! Thank you for mentioning Tavia. I will be sure to pass along your kind comments. We hope to see you again soon during your next visit to the area. Sincerely, James H

spacious room, breakfast was good with a good variety, nice lobby, close access to interstate and really close to new bass pro shop, beds pretty comfy, ice machine was down on our floor and the elevator was undergoing repairs so we had to use stairs which was not a problem for us but could be inconvenient for some. Staff was nice overall good experience

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear amelial258, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

Stopped at this location enroute to home in Florida. Small complication with attempted reservation by phone from highway, was overcome by most helpful staff who provided an upgrade to a suite to compensate. We really appreciated that.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Calvin V, Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

The A/C was broken so the room was hot, the room was not clean, the bed hard as a rock, and the walls were very very thin. You could hear everything the other guests were doing. Oh and there were no pillows on the bed. Only throw pillows. Very strange indeed.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Melody C, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

We had a travel card from Best Western that was in danger of expiring. We decided to take a weekend trip to Chatanooga TN. We booked 2 nights at the BW Arbour Inn and Suites. The good about this hotel is the staff. Everyone I encountered had a big smile and a helpful attitude. The hotel itself is convenient to the Interstate but is a area that is in transition. The staff is doing their best with what they have but the hotel itself needs freshing up. New carpet , paint, some repairs would go a long way. There appeared to be some new development right up the street so maybe the hotel will benefit from some new cash. The beds were good the shower was good breakfast was what you expect. Overall for the money it was ok.

We were traveling from Atlanta to Chattanooga and stayed a night here. Check in was quick and easy, parking was ample, staff was friendly. The room itself was basic, but nice and clean and quiet. The free breakfast was nice but nothing special. We would stay again.

This hotel is well appointed and maintained with a caring, friendly, courteous and professional staff. It is near enough to Chattanooga, Lookout Mountain and Ruby Falls to be convenient and more economical than alternatives in Chattanooga. There are several good restaurants nearby. It is located far enough from I-75 to eliminate road noise and disturbance of a good night's sleep. We have stayed at this hotel previously and have chosen to make it our regular overnight stop when traversing I-% north and south bound.

I was not offered the same check in experience that other guests were offered. Upon entering my room it was not cleaned entirely. Getting the issue resolved led to even more frustration with front desk staff. Manager was very understanding and took it upon himself to ensure that I was taken care of for the night. Over all nothing was above and beyond.

Front desk staff are not up to par. Room was ok, but nothing special. We were placed across from the ice machine- very noisy! The breakfast was just subpar, although that breakfast staff were at least nice to us.

This hotel was very expensive for the price. The seating area in the room was small. The decor was ok. Poolside patio was good for the most part there were some cigarette butts on the ground. The carpet seemed old or dirty. The shower curtain had a large stain on it.

Things were broken tub,refrigerator and phone they wouldn't fix them I call several times only someone who came to fix anything was a lady from front desk and she was not mechanical I will never stay there again

Nice budget place and good free breakfast. But no regular pillows without which really matters to me at-least. The room had small square pillow (not only me but all 7 of us were not used to it - only concern.) Otherwise nice stay !

The staff was pleasant enough and from the outside it appeared to be a decent hotel. The Lobby bathrooms were atrocious. Covered in fecal matter. The room bathroom had hair all over shower to make it appear it was never cleaned.

Air conditioning did not work. All we got was a fan. BTW...it was a 90 degree day. :( The staff did not respond to the problem. I had to go to the front desk to pick up a fan. It was being used by the staff and was dirty.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear F1171AYwilliamb, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Excellent breakfast and professional General Manager & Associates. Italian/Greek "Portofino" restaurant recommended by Reginald, GM ~ awesome. Will book future reservations at this location. Wish there were at least a couple of umbrellas at the pool.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Lincolns_10, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

We enjoyed our stay at this hotel. I had a complaint about the room, when we got there, because of allergies, the hotel clerk quickly handled it, got us another room within minutes, and we enjoyed the rest of our stay, We would stay here again, if ever back in Chattanooga.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear reginah801, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guest. We hope to see you again soon during your next visit to the area. Sincerely, James H

Despite their claims to have free wifi,, apparently our room #100 was too far away from the signal. I had to work in the breakfast room to use the internet. If you want to stay on the floor with the front desk, breakfast room, etc., ask to stay on the second floor.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear jeanlG7412UE, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Before I write the review, I'd like to say that Tavia at the front desk was one of the kindest people I've met. A massive storm had knocked out the power and they were swamped! Everything had to be done manually, and she kept her cool the entire time. She went out of her way to help out and she was incredible. That being said....the hotel itself is outdated. The walls were so thin I was able to listen to, and follow along with, the episode of Friends my neighbors were watching. We could hear everything! I really hope the lady on the other side of us was able to find her hair brush because she seemed really attached to it. Her husband said it wasn't a big deal though. The pull out bed in our King suite was a twin size and it was broken. We just pulled the mattress out and put it on the floor for one of the kids. The hotel does not offer roll away beds, but luckily, we had an air mattress in our truck. Breakfast was a standard affair. Nothing special or different than any other hotel breakfast. They had a pool, but we weren't able to fit in time to use it. No big deal. The hotel was incredibly pricey for what it was. The thin walls killed it for us, though. I don't want to listen to my neighbors any more than they want to listen to us.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Alycia1981, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Clean room and bathroom, good wifi, A/C worked well, good water pressure. Bed slept great. Breakfast was decent. Had some keycard issues but they were resolved quickly. Would stay again if in the area.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear cbsharp28, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! I am also a fan of our comfortable beds and delicious breakfast. We hope to see you again soon during your next visit to the area. Sincerely, James H

A few disappointing things. Ice machine was not working Live earwig in bathroom Room keys did not work when checking into room/ I have been staying at Best Western Motels the last few trips and have been pleased but disappointed with this stay

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear ronaldcF5693PQ, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Noticeable comforter stain, bathtub mildew and tub falling apart, red stain on carpet under sink (blood/paint?), TV/remotes not working, large noticeable stain on living room chair- just gross all around.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear amberbQ4299MM, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

We booked this hotel online simply because of the price. Well, the old adage, "You get what you pay for," is alive and well in this instance. The property is dated, but fairly well maintained. The phones flashed all night, so I just unplugged the one by the bed. We were upgraded to a suite, which was nice. The shower was impressive with a very nice shower head. The bed was nice enough, but the pillows could have been better. The breakfast might have been pretty good, but there wasn't enough left for us by the time we got there, (half an hour before closing.) It was quiet enough, being set back off the road enough. We would probably stay here again if pressed to it, but most likely would look for something a little better.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear T,inslinger Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

We Always stay best western plus , This been worst ever , Musty rooms , changed at midnight due to blocked toilet ,you hear all the noise in other rooms , blocked toilet ,dirty bath, and no guest laundry , The staff were friendly

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Sherrill442, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Good location to two major interstates, I-24 and I-75. Good room, Good full breakfast, excellent staff, good internet access. If you are traveling for business this is truly all you need. There are nearby cafes and if you have time some good entertainment in the downtown area. Excellent shopping in the Hamilton Place mall area.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear kenmC9820ZR, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

I was in Chattanooga for a church conference. I booked this hotel at the last minute through Priceline, and was comfortable at this property again. The room was clean and the customer service was very accommodating.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Franklin B, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

Stayed here on a Thursday night, arriving at dark. Desk personnel were slow to get guests checked in. My room was pretty up to date, but had a strong smell of perfume, and not good. Not sure if someone smoked in there, but it was distracting. Internet was just ok, TV had good channels, bed was good. Pretty average for a $100 room.

Awesome comfortable convenience clean good amenities a Hotel Best Western Plus is awesome....pool and gym with free hot breakfast. Room with microwave, refrigerator and tv. Courteous fast efficient staff.

hotel was very clean plenty of staff working nice and secure property they need to keep the pool cleaner desk clerk was very nice and helpful nice breakfast room the rooms are arranged very well with the bedrooms being private with two tvs it was great

We stayed here on a quick visit to see the Chickamauga battlefield. The hotel is an easy drive to the military park, and our room (a two-room suite, which was a nice surprise) was very comfortable. The rest of the hotel was dated and a little dingy, one of the elevators didn't work, ice machine on our floor didn't work, and the building's layout is really confusing, so I had trouble when I needed to go to an upper floor for ice trying to find the staircase or the alternative elevator. Same problem trying to find the exit closest to where we parked. Better hallway signage would help. Breakfast is included and pretty good.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Tess K, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

The pictures on the website make the hotel look nicer than it really is. We weren't impressed with our room but it did the job. Our room had a funny smell upon arrival, the mini fridge made loud noise and the deadlock on the door was broken. Check in and out were quick and the staff were friendly.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Y3001SSjillh. Thank you so much for leaving a candid view of our hotel. We truly appreciate your feedback. Thank you for highlighting the areas that we need to work on for your next visit to the area. Sincerely, James H

Smells funny, very dark, hall's were hot and humid. Breakfast was Ok. Bed sucked felt like I laid on the floor. Very outdated and needs new capert!! Too expensive for what you see, they need to upgrade we will not ever stay here again!

I enjoyed my stay in my hometown. Walking into the hotel was refreshing and very clean. My room was a king suite which was also clean with good space. The only issue was the ice machine on the 1st and 3rd floor did not work nor did the elevator on the 1st floor. Elevators that did work were squeaky and took a litttle long to open. Overall I loved my stay and will be there my next visit.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear eme20071, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

We just stopped for the night. We requested a roll away bed since we had 2 teenagers with us. The clerk at the front desk looked at me like I was crazy. They do not have any roll away beds. The kids enjoyed the pool. The room was suite-style with a small living area, bathroom and bedroom. The couch is not large enough for someone to sleep on and does not fold out. The cleanliness seemed fine. The decor and general property were both somewhat dated. The elevator did not work, but there were only 2 stories so it wasn't too incredibly inconvenient. The checkout clerk was very friendly, I can't remember his name, but he was thorough and I got the feeling he would not look at a customer like they were crazy for any request. Oh!! Breakfast did NOT disappoint. They had the usual hot breakfast items and cold breakfast selections and PLENTY to choose from!

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Emily H. Thank you so much for leaving a candid view of our hotel. We truly appreciate your feedback. Thank you for highlighting the areas that we need to work on for your next visit to the area. Sincerely, James H

Excellent staff, comfortable room. Answered all my questions. Good breakfast. I'm glad I stopped at this place. I've stayed at other hotels around Chattanooga that were not good experiences. I'll likely stay here again.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Kenneth C, Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

First off the hotel receptionist/manager/host/booking agent was alone when we checked there was no one else and needles to say she only had two arms and two legs so that made her very limited - next an internet connection slow or none rooms are filthy hair is in the sink,carpets hadn't been washed in the while but the room prices are high. For a king room with a pull out couch ( mattress had spots big enough to call dirty) we paid 100$+ tax. It almost felt like someone bought this crap hole hung a few photos in hallways to cover the outdated tapestry and went on to collect the profits and showed an absolute disregard to the customers needs,I have never seen such don't give a hoot about any of you just give me the money. Will never stay here again not even it is free.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear JRDAS, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

We spent a week geocaching NC/TN and attended GeoWoodstock XV in Asheville, NC. This was our "vacation after the vacation"; this property was so restful we fell in love with the area and plan to return next year. Staff very friendly and happy!

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear 8elainem, Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

We had a very pleasant experience at this hotel over our five night stay. The check-in was a breeze, the hotel was clean and welcoming, and the staff were terrific. The hotel was close to the interstates and easy to find. The room was very clean and everything was in great condition. The breakfast was really good and the coffee was too. I cannot think of one negative thing to say about our experience. If I ever need to rent a hotel in the Chatanooga area again , I will definitely book this one again.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear R3473JMrobins, Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

The stay was excellent, starting with the early check-in, to the manager offering assistance with printing out boarding passes. The rest of the staff was always helpful, courteous and friendly. The breakfast was average, but staff assistance made up for what may have been missing.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Guy H, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

We were highly impressed with this Best Western. Our King suite was perfect. The fiving area with TV was separate from the very comfortable living room and the half kitchen was perfect, and the jetted tub was a plus. Every thing was clean and in perfect order. The breakfast was a standard Best Western one except at this hotel the scrambled eggs were not overcooked. The front desk staff and service personnel were very polite and helpful. We had a very nice stay and look forward to staying with them again. Price for the room was excellent.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear NevadadbaBrew, Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! Thank you for mentioning our staff. I will be sure to pass along your kind comments to them. We hope to see you again soon during your next visit to the area. Sincerely, James H

This hotel is just what we needed, nothing more and nothing less. The front desk lady was very nice. The room was fine, nothing special. It's nice to have a separate space so we could put our kids down for bed and get ready ourselves. We got in rather late after a 12 hr drive, so we all fell right asleep. The breakfast the next morning was not very appealing, so we headed down the road to McDonald's and ate in the car so we'd get a head start on our drive (this stop was the halfway point between home and our destination). Would we stay there again? Maybe. Should you expect a lot? Nope. But, it served a purpose!

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear maryhJ4005CL. Thank you so much for leaving a candid view of our hotel. We truly appreciate your feedback. Thank you for highlighting the areas that we need to work on for your next visit to the area. Sincerely, James H

First, I would like to thank Lacey (Sales Rep) for all the hard work she did to make our team's trip a success. She went far and beyond every expectations to accommodate a baseball team staying at the hotel. Upon our arrival (5-20-17) we found out that the pool was still closed due to a chemical unbalance (normal for just opening the pool). Lacey knew that a baseball team full of 10 year old's wanted to swim between their tournament games, and couldn't at this location. Lacey made a few phone calls to Health Department to see if they could check the chemicals again and determine if they could open the pool. Unfortunately, the health department could not open the pool due to the chemicals being off. Lacey knew this could have been detrimental to a team full of kids. She called her other property (1/3 mile away) and told them that we were more than welcome to use their pool if the kids wanted to swim. Thank you Lacey for all your hard work and customer service to make our trip to your property a pleasant experience. Due to a 3pm check in time, most players and their families had arrived at 12pm (noon). We knew that we would not be able to check in early, and Lacey, again was there to rescue us. She let the team use one of their conference rooms in order to change and get in their uniforms because we had to be at Jack Mattox Field at 2pm (before check in time). Also, the hotel and rooms were very clean and neat. The rooms with a suite were very spacious and had the comfortable feeling to them. I will be calling Lacey again if we have another tournament in the area to set up accommodations. All hotel staff were very accommodating. THANK YOU!!

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Aaron H, Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

The hotel was clean and the staff was very nice and helpful. It was loud beginning at 5:30 a.m., however that was due to a local youth baseball tourney that had several young players staying at the hotel and running the hall way early in the morning.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear 82tammiea, Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! It was a pleasure to have you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

Not very happy that canceled my other hotel reservations because I had kids wanting a pool and I was led to believe by sales manage there pool was open.. I guess I should not only asked about pool and explained why it was important to have a pool but should have also asked, Is your pool open ?

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Mike T, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Comfortable enough for a night's stop ( beds were very comfy). Thought price a little high for area and level of accommodations. Decor looking a little dated, but cleaner this time than when we stopped in February.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear maryhJ4005CL. Thank you so much for leaving a candid view of our hotel. We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service. We hope to see you again the next time you visit the area. Sincerely, James H

I had to clean the bath tub before I could let my child take a shower because it had so much hair in it. Rooms need to be checked for cleanliness before customers check-in! Rooms and carpets need to be updated

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Clintfsu, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

This hotel is in definite need of updating and TLC...Furniture, carpet and fixtures are extremely old. However, room was clean and breakfast was standard. The handicap room was a little disappointing, there was only a grab bar in the bathtub (which was a jetted tub) and handicap toilet making for a difficult time for an 85 yr old stepping into it.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Judi L, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Room was fairly clean but really smelled musty(could tell they scented the room to cover it). Beds were comfortable and breakfast was included. Staff was very friendly and helpful. It was a fine stop for one night but wouldn't stay at this location for more than that. It served its purpose!

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear TorontoTyme, Thank you so much for taking time out of your day to write a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. That is not our normal standard of operation. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you the next time you are visiting the area. Sincerely, James H

Horrible experience from day one. We were told they had no more rooms when most of the stuff in our room didnt work. I was still charged for the room even though the fridge didnt work, beds were like sleeping on a pile of rocks. Whole place stunk

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Jon G, Thank you so much for writing a candid review of our hotel! We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you experienced during your recent stay with us. Rest assured that I will be discussing your comments with our tea in an effort to improve our service for future guests. We hope that you will give us another chance to impress you when you are next visiting the area. Sincerely, James H

Good value, conveniently located and a pleasant place to stay. Excellent breakfast, with a wide variety of choices with plenty of protein included. Very comfortable rooms. WiFi service connection is plenty fast enough.

Alicia L, Guest Relations Manager at Best Western Plus Arbour Inn & Suites, responded to this review
Dear Harold H, Thank you so much for taking time out of your day to write a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us! I am also a huge fan of our breakfast. We hope to see you again soon during your next visit to the area. Sincerely, James H

the motel was great, and the staff was friendly; however there is a racetrack nearby and we could hear the cars until late in the night. This is probably only a problem on the weekend. I would prefer thinner pillows.

Alicia L, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear W3419RTrogerw, Thank you so much for writing a positive review of our hotel. We truly appreciate your feedback. I am pleased that you had a good stay with us. It was a pleasure having you as our guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

With reading some mix reviews i decided to give this hotel a chance based on a very good price in comparison to other hotels in the area! Hotel is pretty big, parking wasn't full but they gave us a room all the way at the hotels end, lots of walking from front desk to room considering we were there with 2 kids! Seriously no room closer to lobby? On top of that one of the elevators in the area from parking lot to our room didn't work so 2 kids and loads of stuff to carry 3 flights of stairs. In the morning we didn't make it for breakfast cause it turned out they serve it only till 9:30! Why not 10!? Like other normal hotels! Here seens they in rush to get you out of the door since when we came at 9:36 breakfast area was already cleaned up! Not even a toast or a bagel left! SUCKS! So those were bad things for me. On the positive side of things we got room at a good price, the room was clean and big, bed was comfy and parking lot well lit. They do have a pool but it was closed for the season! Given a chance im in the area, i like to say that i would give this place another go!

Alicia L, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear Lukasz R, Thank you so much for writing a positive review of our hotel. We truly appreciate your feedback. I am pleased that you had a good stay with us. Please accept our sincerest apologies regarding the issues you experienced during your stay. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope to see you again soon during your next visit to the area. Sincerely, James H

Octavia Kiser the desk person went above and beyond to make sure we had a clean comfortable room and anything else we needed after a long day on the road. This hotel is located just off the Interstate and easy to find. The room was a suite with King size bed w/TV, a sitting room w/TV, an efficiency kitchen and bathroom w/jacuzzi tub/shower. The carpets in the hallways looked worn but otherwise the place was very clean. Great selection of items on the breakfast bar.

Alicia L, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear mikebcanada, WOW! Thank you for taking time out of your day to write a five star review of our hotel. We truly appreciate your feedback. I am pleased to read that you had a great stay with us. Thank you for your mention of Octavia. I will be sure to pass along your kind comments. We hope to see you again soon during your next visit to the area. Sincerely, James H

This community is actually East Ridge not Chattanooga proper and comments reflect just that small town. The best that can be said for the location was that it's an easy on/off from I75. It's across from the flea market and next to an RV dealer. There was very little choice in decent restaurants based on our walkabout. Bed was comfortable enough but hotel is tired. Breakfast was substandard. Next time northbound on I75 I will go about 10 minutes up the road where there seem to be plenty of hotels and restaurants.

Alicia L, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear mikebcanada, Thank you for taking time out of your day to write a candid review of our hotel. We truly appreciate your feedback. Please accept our sincerest apologies regarding the issues you encountered during your recent stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope that you will give us another chance to impress you when you next return to the area. Sincerely, James H

I stayed with my fiancé, and service animal. It was great how they respected me and my service animal. You do not find many hotels or motels now a days that goes out of their way to accomadate you and your service animal. The staff was wonderful. They made our stay great for everyone, including my service animal.

Alicia L, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear Spiritwolf2015, Thank you so much for leaving a five star review of our hotel! We truly appreciate your feedback. I am pleased to read that you enjoyed your stay with us, and that you were able to bring along your service animal. It was a pleasure having you all as our guests. We hope to see you soon during your next visit to the area. Sincerely, James H

The breakfast offered was good and the coffee was excellent. Rooms needed to be cleaner but the bed was very comfortable. The only place within walking distance to eat was Wendy's so that was disappointing. There was a grocery store also across the street where we could get some fruit. Overall, average but acceptable.

Alicia L, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear 1horselover, Thank you so much for leaving a candid review of our hotel! We truly appreciate your feedback. I am pleased to read that you enjoyed your stay with us. Please accept our sincerest apologies regarding any issues that you may have experienced during your stay with us. Rest assured that I will be discussing your comments with our team in an effort to improve our service for future guests. We hope to see you soon during your next visit to the area. Sincerely, James H

Spent one night here in April '17 enroute to Florida. Great place, friendly staff, clean and well-appointed room, comfortable bed. Great location right off I75 just north of the Tennessee-Georgia border. Fantastic hot breakfast included in very economical room rate. Their employee Dietrich works tirelessly to put out the best breakfast I've had in a hotel in a very long time...fresh scrambled eggs, bacon, biscuits & gravy, fresh fruit and a variety of breads & bagels...superb! My only complaints, which were no big deal, that were the bathroom door would not properly latch, and the pillows on the bed were too thick. If they could offer maybe 2 different thickness pillows as many hotels do, it would give the guest an option. Again, not the end of the world. Would not hesitate to stay here again or to recommend to others. Great job, Best Western Arbour Inn!!

Alicia L, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear brant585, Thank you so much for leaving a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you enjoyed your stay with us. Thank you for your mention of our friendly staff. I will be sure to pass along your kind comments. We hope to see you soon during your next visit to the area. Sincerely, James H

The hotel is clean and quiet. It is fairly large and strangely easy to get lost or very disoriented in the hallways (something I have never had an issue with at any other hotel). The staff was all very friendly and the rooms were very clean. The fitness facility needs some work done on the weight machine. Several of the cables for lifting the weights are very frayed and that is a safety hazard for certain. Breakfast was above average, the bacon was a little limp and the eggs seemed more like an Egg Beaters mix than actual scrambled eggs but overall a nice spread. Coffee variety was a nice addition to breakfast, you can choose a bold blend if you prefer it. Overall a very pleasant, I would be glad to stay there again.

Melissa C, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear gaeaofspace, Thank you for taking the time to provide feedback regarding your recent stay with us. I am so pleased to see that we met your expectations during your visit! We hope to see you again soon the next time your travels bring you to the area. Best Regards, Melissa C Guest Relations Manager

Great stay the manager Ray was very accomdating I booked from a 3rd party and was giving a chance to choose my room type and Ray told me I had 2 double beds and I told him I needed a king with a couch and he gave it to me. The room was very spacious but needs some work done just a little remodeling but would stay here again soon

Melissa C, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear Jannitt T., Thank you for taking the time to review our hotel following your recent stay. Yes, Ray is an asset to our team, and I am very pleased to see that we met your expectations during your visit. Feedback like yours helps us continue to provide an excellent guest experience. We hope to see you again the next time your travels bring you to the area! Sincerely, Melissa Coates Guest Relations Manager

With two day long drives to Florida we really only need something clean and reliable but this hotel exceeded our expectations. Very clean and bed was very comfortable. As we arrived at the same time as two other groups it would be nice if they had more than one luggage rack but the desk clerk was very helpful in tracking the only one down. Lovely staff and very good complementary breakfast. The only complaint was that there was obviously a race track in operation in the area but we were too tired to notice for long. Would stay there again.

Melissa C, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear Judy G, Thank you for taking the time to provide feedback regarding our hotel. I am pleased to see that we exceeded your expectations during your visit. We hope to have the opportunity to do so again the next time your travels bring you to the area! Sincerely, Melissa Coates Guest Relations Manager

I would stay there again with family. Room was quiet, although a short distance from I-75. Room was clean, spacious and comfortable. Hot breakfast was sufficient and tasty with a variety of coffees and food.

Melissa C, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Thanks for the review, Ronald M! We appreciate your feedback, as we always want to hear that we have provided a superior guest experience. We hope to see you again soon! Sincerely, Melissa Coates Guest Relations Manager

Overall we stay for a night on our way to the north. The hotel is placed near to the high way and this is very helpful. The breakfast is poor, the staff at the breakfast is unhelpful. The overall process at the breakfast was too easy. But the general experience from the hotel are OK.

Melissa C, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear Alexander F, Thanks for taking the time to provide feedback regarding your recent stay with us. While I am pleased to see that we met some of your expectations, I apologize that you experienced issues with breakfast and with staff. This is not the type of guest experience that we strive to provide. We work on those issues, and we hope to have the opportunity to offer you a better visit the next time you are in the area. Sincerely, Melissa Coates Guest Relations Manager

The service was decent. Breakfast buffet can be much better. They took long time to refill the trays, and in the end they skipped few items. Room was well cleaned. If you want a room for short stay, you can pick this.

Melissa C, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear ASR8727, We want to provide an excellent experience for each and every guest, and I apologize that your stay with us did not meet your expectations. While I am pleased to see that your room conditions were satisfactory, please know that we will focus on the other issues that you mentioned. We hope to see you again soon the next time your travels bring you to the area. Best Regards, Melissa Coates Guest Relations Manager

Hotel needs updated. Problem with room request and couldn't get the rear elevator to work. Had to walk full distance to the front elevator. Stayed here before and they took the breakfast away early. Knobs came off of fridge door one time. Drain plug didn't work once. Always seems to be a problem with info from the main reservation desk to the hotel. This trip I stayed at Arbour Inn Chattenooga and Circus City Peru and they both missed my room location request because the info was no passed on. Especially on a late arrival.

Melissa C, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear James, Thank you for taking the time to provide feedback regarding your recent stay with us. I would like to offer my apologies that this location failed to meet your expectations. We always strive to accommodate requests such as room preferences to the best of our ability, and while it is not guaranteed, it is our goal. We will utilize your feedback to improve our services. I hope we have the opportunity to offer that to you the next time your travels bring you to the area. Sincerely, Melissa Coates Guest Relations Manager

Although a bit dated, and the carpets need a good shampooing; this hotel was phenomenal. We have two toddlers so we got a suite. Having the fully separate room to close the door for naps and at bedtime made it so easy for us to relax and hang out together. If we booked a normal room, we'd have had to be super quiet watching a movie or just have gone to bed super early every night. The breakfast is free - expect free breakfast quality. It was pretty good as far as FREE goes!! The staff is AMAZING. We stayed a full week and never had less than stellar experiences with everyone... great hotel within 20 mins of everything!!! Highly recommend!!

Hot water didn't work in our room, pool was green not maintained, property needs alot of work. Breakfast was not good the manager was short handed running around making coffee and tending to the check out

Really appreciated the grab bars in the shower and small refrigerator. With no smoking and no pets my allergies were much better. The mattresses were very comfortable. The hotel was very clean. We enjoyed the walk across the bridge downtown. The bridge was not good for cars and trucks, but was fixed up for walkers, runners, and bicycles.

We booked room to stay overnight after a full day of driving. Upon arriving in our room I noticed the carpet by the door was filthy but the room seemed ok so we threw our bags in and went to dinner. On ebay k from dinner I went to take a shower and noticed a huge crack in the bottom of the tub and pink mold surrounding all jets in the tub. By the time I finished my very quick shower I began sneezing uncontrollably. I assumed it was due to mold in the shower. I then noticed that the top of the headboard was covered in dust. I wiped it off with a towel. Included in the dust were a large booger and several "short and curlies." This is when we began to inspect the room and found the air intake was COVERED in dust (see pic). Our "fresh remote" had a hair on it that obviously did not come from any of us. And if that weren't enough, our bed had many stains on the top cover.There are also many stains on the bathroom ceiling, not near the shower. Can't wait what management has to say...

For what you pay, it was good value. Free parking/ wifi/ breakfast/ gym. Somewhat unhelpful people behind the desk but still worth staying here. Wifi was great. Location not the best. Would stay again.

I didn't get the name of the lady that checked me in,but she was very helpful. Good breakfast to start the day. Told us of restaurants in the area which helped because we checked in later at night. Very friendly staff!

Viewing photos of this venue on the internet it looks like a first class hotel. Staying at this venue is another story. Our reunion group (50-60) people scheduled this venue well in advance of our stay. On our arrival, the key access from the back door did not work. The elevator was inoperable on several occasions and our room key did not work on more than one occasion. Especially annoying when trying to get into our room at 1:00am. Breakfast was another story. Same food every day, dried scrambled eggs, sausage, biscuits and gravy and hash brown potatoes that were overcooked. The pancake maker was out of commission the whole four days of our visit. On the other hand, our accommodations were comfortable and roomy.

We enjoyed this hotel on edge of chattanooga. Breakfast was good , employees were all nice and friendly. beds were comfy. The bathroom had a few hairs in it but overall very clean. We would stay again!

First room had no working A/C. Was moved to another room, a bit cooler and went to eat. Upon returning, the room was no cooler then when it was left. Was tired and didn't want to change rooms again. Opened A/C closet and it was filthy, looked like filter had not been changed in a year. Coils were iced over. Left door open for more air flow which made it tolerable.

PROS:The staff were very friendly and welcoming and when we ran into a couple issues, they were taken care of quickly. We had a king suite and really put the little fridge to use. The outside pool looked nice and clean. CONS: The bathroom didn't have a fan (so if you have to take a big poop, it's not going to be a secret). The carpets looked and smelled old and the pullout couch was only twin size, although very comfortable. The king size bed wasn't soft enough to throw yourself on but we slept like a baby so it couldn't have been too bad. Breakfast bar...it was a no go for me. Sausage tasted fake, eggs tasted fake, the coffee was fabulous, and the other muffins/donuts were good. There were biscuits and gravy but the way the sausage and eggs tasted, I didn't want to go there. Overall it was fine and didn't have any big issues.

Stayed two nights in a suite to site see during a week of traveling. We were looking for a place along I-75 on the south east side of Chattanooga as we were stopping to ride the Tail of the Dragon, and see Lookout Mtn and Ruby Falls while in town. This hotel was in a good location for us with plenty of parking to park a trailer and stow it for a day while we rode Motorcycles. Check in was quick and simple, the lobby seems a bit dated and the carpets are a dark pattern and either need a good shampoo or replaced soon this was also evident thru the hallways. Upon entering our suite the wear and tear on the carpets and furniture was much better but felt the floors could have been vacuumed better and air vents needed dusted or cleaned. Our room did have two large Lcd tv's although we felt the two room suite had very small rooms it was nice to be able to separate when people wanted to sleep or watch something different on tv. We did find the beds to be comfy. Also provided was complimentary breakfast with eggs, bacon, biscuits and gravy, and most the regular items but no waffle makers and the pancake maker was out of order. All in all breakfast was just ok and we skipped it our second day to get on the road. All in all not a bad stay but we will probably try other options if in the area again.

After getting comfortable in our room, I detected a growing EMF sensitivity. I determined it may have been EMF sensitivity to Wifi but it could have been an overlapping of accumulated wifi signals from the area. Did not sleep as well despite the comfort of the bed. There will be a greater demand for EMF FREE rooms in the future once the public knows about the dangers of accumulated transmissions of cell towers, cell phones, smart meters, wifi, etc weakens the body and causes cancer.

Loved this place! The staff was very friendly! I had a meeting on the afternoon we checked out and requested a late checkout and they accommodated us! Breakfast was good even though we got Down there close to time for it to be over.

I usually stay at Best Western hotels as they have been nice at a nice price, but this one is terrible! The sheets on the bed were stained, nasty! The bathroom was in disrepair. The bathtub was very old and I almost slipped as it was not flat on the bottom. The acoustic tiles above the tub were very stained and sagging as if the water leaked down from the bathroom above. I would not ever stay there again.

Choosing a hotel in a city where you never stayed is like rolling dice, sometimes you win, sometimes you lose. This particular hotel is actually pretty good. I would consider it more a pass through than a destination hotel meaning folks are more likely to stop overnight on their way down to Florida which is good for you because it is relatively quiet well into the evening. Accomodations are what you would expect at a BW, clean rooms, attendant staff and so on. There are dining options in the immediate area so you don't have to travel far at all. Reasonably close to downtown and Northern Georgia attractions. You can't go wrong staying here.

I was very disappointed with our stay. There were four of us with two different rooms. You could tell that the walls were recently painted but the carpet needed cleaned very bad. Our friends room wasn't totally cleaned as they had trash left from the guest before them and it never was removed. The lower floor where you come in from the pool had a musty smell. The breakfast offered several items but was unable to find anything other than pancakes and muffins that was that good..... I would suggest sticking to the boxed cereal. The hotel was located very close to expressway and close access to many restaurants......not many choices of restaurants close by without using the highway for about 4 miles.

We had our Vietnam Trans and Guntrucker reunion there August 8 to 13. Ray and his staff made it a great success. The full breakfast was excellent, not often you see Gravy Biscuits. They provided us a very large area for us to meet each day. All we had to do is ask and they provided. Chattanooga tourist service provided information and Moon Pies for the group each day. Thank You .

Excellent place for a few days visit. The warm and friendly staff were quick to answer any questions I had and never made me feel pressured for anything. Great stay, thanks to all. Employees like this are reasons why Best Western is the top place to stay and they are the reason its called "BEST" Western!

Was very pleased with the stay and will do it again . Arrived early and the room wasn't ready , so we were upgraded to a suite . Loved it , very relaxing ,clean and quiet .We were coming from Fl. and it was a twelve hour drive. All I wanted to do is take a nap and when they said the room wasn't ready and then quickly said they would upgrade . Happy very happy ,Thank you !!!!!!!

We purchased a Groupon for our stay this past weekend. The amenities were great, the location was about 10-15 mins from downtown and the mall! We stayed in a king suite, the only surprise was the twin pull out but it worked out well. There were not any linens in the room for the twin pull out, but once I called for them, the staff brought them up with extra towels within 5 mins! We did not go to pool, but I thought it was nice that they allowed the pool to stay open a little late. The continental breakfast was nice as well! We thoroughly enjoyed our stay!

Building, Room and amenities were excellent. Hot breakfast was very good. Plenty of choices. Staff was helpful and Friendly. The Security around the facility was great. No need to fear any unwanted persons entering the facility.

The staff was friendly and room was clean! The refrigerator in room did not work well but everything else was good! They serve a large breakfast every morning. Hotel is located in a good area and had a nice pool. Lady at front desk was very helpful.

This place does not have proper ventilation and climate control in the shared spaces of this hotel. The rooms are terribly outdated and have barely functioning AC units. Our ceiling had a leak and the beds were as stiff as a board.

Very helpful and friendly staff. Only negatives were not enough towels for number in party and the tub drain was very slow and backed up while showering. Breakfast was your typical selection however when I went to get coffee only Decaf was available as the other urns were empty.

Upon check in the hotel had apparently zero air conditioning in the first floor hallway. The security system would not open the back door. Fortunately a helpful fellow guest told us a good yank on the door would open it. Entering the room the light would not turn on because there was no bulb. There were also no washcloths in the bathroom. When we tried to call the front desk, the phone did not work. The bathroom had a large red stain on the floor, the shower safety bar was about to come out of the wall, and you could see where the soap dish had been pulled from the wall. Additionally the door security latch was broken. Then housekeeping decided to skip our room completely the next day. When I reported it, I was basically called a liar by the front desk. At least they took a night's charges off our bill.

Understaffed hotel led to several missteps starting at check-in. Rooms not clean, no after hours maid staff, front desk clerks had too many tasks to be effective at primary job. I waited two hours on a lobby sofa for a room booked a month ago. Rooms shoddy - though hotel had a makeover. They covered problems with their update. Friends had rooms with no A/C. Towels and linens were sparse and had to wait on laundry to be done. TP was given out on an as needed basis.

The front desk staff and manager are very nice and helpful. The breakfast was always good and the breakfast staff were nice. The room we stayed in needed updates. The shower had black mold around the chaulk. The walls had splotches of different colored paint. The cleaning staff does not do a good job. One of the vents was extremely dusty. We found candy wrappers, fake eye lashes, and poster board left over from a previous guest. There was also two voice mails left on the phone for a booty call.

Sometimes there were loud noises (banging sounds in the hall) and not perfectly clean but overall a good stay in Chattanooga. It is a lower priced hotel so don't expect the Ritz. That said, pretty good for the price. I would still recommend it.

Stayed at 5 different hotels on our vacation. this was by far the best. Room was clean, breakfast very good, lots of options and very good coffee. Also had real cream not the pre fab plastic crap most places have today!

Stayed for 3 nights.. Very clean, good breakfast, nice pool. Ask for extra towels as housekeeping doesn't provide enough when they clean. Within 15 to 20 minute drive of many Chattanooga attractions via I-75 and I-24. Plenty of eateries within a short drive and a grocery store across the street.

OK so I admit it, I don't know what the "Plus" is supposed to mean, however I do know that years ago "Best Western" didn't mean much to me and I avoided them. Last year we tried a Best Western PLUS in Pennsylvania and was incredibly surprised at how great it was... so "PLUS" to us just meant much better than the regular old best western. If it is supposed to mean something else I will blame their brand for not engraving what that is in my head. But there was nothing "Plus" about this hotel. When we arrived (which was late probably around 11 pm) and got to our room it was about 85-90 degrees with the AC turned off. We turned that on immediately and it probably took a good solid 3 hours to cool the room off to a decent level. The pillows were nice the beds were not and needed replacing. The staff was friendly enough but the workout room doubled as a sauna as well (this must be their money saving ideas in the works). The overall hotel wasn't that super clean; the coffee machine in the room was like dusty or something but I wasn't about to make a coffee in it (hint to staff: better to not offer a coffee machine than dirty ones). The breakfast wasn't anything like the other one we stayed in and was on the minus side as well. Would probably try to avoid this in the future and this hotel should be stripped of their PLUS as they are really soiling the brand.

I would not recommend this hotel. Check-in went smooth enough, but the room was dark and dingy. The bathroom had clearly not been cleaned well, as there was a long strand of hair and soap residue in the shower; also, a good deal of mildew on the shower curtain - gross. Moreover, the a/c unit, which is housed in a locked door within the room, rattled constantly. My room happened to be right off the pool, which created a lot of noise. The pool officially closes at 10:00pm, but I had to call the front desk because kids were making so much noise in the pool and well after 10pm. For what I paid, I was expecting a much cleaner and quiet room - especially coming from a Best Western PLUS. Room, though unclean, was fairly updated with two TVs, but the rest of the hotel needs a renovation.

We stayed here and found this place to be really great! Our room was much bigger than most rooms we have stayed in. It had two televisions and a separate area with a small couch. The room was cleaned up very well! The staff there really did work hard to make sure everything was great! The breakfast consisted of gravy, biscuits, sausage, cereals, and oatmeal. I was pleased with the breakfast. They had plenty available when we ate. The staff were very helpful, and we would definitely stay there again. We liked that it was away from all the chaos down town. I really didn't mind driving. We would definitely stay here again!

We're used to staying in 4 star hotels when we travel, so I wasn't sure what to expect. Overall, I'm satisfied. When arriving I was weary because it was so hot in the hallways, and behind the door in the bathroom, the floor wasn't clean...But after I turned on the ac and got to relax, it wasn't so bad. The input selections on the tvs are voided so you can't connect anything to the tv, heads up. The beds were very comfortable and it was super convenient to have a fridge and microwave in our room. Breakfast did its job, we didn't have to go out to eat. Close to the highway. Luckily, I didn't have a problem with housekeeping as it sounds so many people did. We would leave and come back to a clean room. I'd stay here again.

I like to stay at hotels within walking distance of shopping and restaurants. You have to have a car and most shops were either family dollar, dollar general and drugstores. The rooms were ok but the suite sofa is not a sleeper sofa like most hotels. The room was clean but during our 4 day stay, we never knew when house cleaning was coming. They came at 7:00 pm one night and the next day they were knocking on our door at 10:00AM. The hotel is only 10 minutes away from downtown & ruby falls via expressway (I-75). I would suggest waiting until after 9:00 AM to go to tourist attractions and not going back to your hotel until after 7:00PM. Traffic any day on the expressway is terrible otherwise. Front desk personnel was great. Blake was great. Wish they had waffles. The pancakes were terrible.

There were no clean towels available when we checked in. Manager of the cleaning crew gave me too many reasons why they did not have any ready. She also told me that one of her employees were mad at her because she keeps catching him half cleaning the rooms and one of the rooms happened to be the one we were staying in. They do not wear uniforms so we were afraid to open the door when someone tried to drop some towels off after 8:00PM. There was only one professional employee on the premises while we were there and that was the gentlemen who checked us in and checked us out.

We stayed in a double/double suite for four nights. The layout was nice - having a separate bedroom and sitting area was convenient. However the decor and furniture was not up to date. The location was easy to get to off the interstate and several restaurants in the area. But the most frustrating item was that our rooms were not cleaned properly for two nights. Either missing towels, not removing the trash or making the beds. When I spoke with the night manager on the second occurrence he blamed the miss for having a do not disturb sign on the door when the maids passed by. However we left (and remove the sign) in plenty of time for the room to be clean. In fact, someone did come in our room to repair the broken toilet seat and removed the dirty towels but did not replace or complete the cleaning of the room.

Room was not cleaned adequately upon arrival. Leftover food from the last guests, floors not vacuumed, toilet clogged, not a single towel, and ice bucket full of water. When the front desk was informed only a portion of the aforementioned were corrected. Many of the other guests had similar difficulties.

Hotel staff put us in a suite rather than a regular room since we both have issues walking long distance. The suite was closest to the lobby, making for a short walk and the price was the same. Thanks

Location was hard to find, passed it just as I spotted it. Clean exterior, clean and pleasant lobby/dining area. Friendly helpful staff. Outdoor pool, did not get a chance use it. Many local eateries. Room was nicely laid. Average breakfast. easy checkout.

The rooms were not ready until after 4 pm. When we arrived there was a horrible smell permeating the room and hallway. I did not recognize the sickening odor. We were exhausted so I opened the patio doors and got rid of a lot of the odor. The room was very clean and nice. There were no linens for the sofa beds. We got the linens about 9 o'clock. They had been very busy. I saw no employees-only one desk clerk who did it all. She was super nice but very short handed. The next morning we had breakfast in a super nice set up. Everything was delicious. I especially liked the patio that looked over the pool. The pool was very clean. I would stay here again.

We stayed here on the way from Florida to Nebraska, and at that point we had stayed at five different hotels. This was easily the worst. Why they charge as much as they do, I have no idea, and the fact that they qualify as a PLUS is a joke. The desk clerk was in the parking lot when we pulled up. He ran past us to get behind the desk and then barked out, "last name!" I was appalled. Who does that? After driving for eight hours, I expected a little better. He tried to explain that he said that because he was trying to get us checked in faster. Then he went on a diatribe about how Facebook is the enemy and how doesn't trust the internet. This was the weirdest checkin I have ever had. Aside from that, the elevator was making noises, the A/C unit was loud, the door handle on the bathroom was broken, the carpets are filthy, the bathroom hairdryer didn't work, and the toilet clogged up on our way out. The hotel is located in a sketchy area right by a fireworks store. There is nowhere to eat except Wendy's, and to get anywhere else, you have to get back on the interstate. We will never stay here again.

One thing I value most at a hotel is cleanliness, and this place was very clean. The room was pretty large, and for the price, I would definitely stay again. My friend and I just drove downtown to the Choo Choo and rode the shuttle everywhere. The drive to it was about 10 minutes, but the hotel stays pretty quiet. I really enjoyed it!

For over $100 per night for a double room, this hotel is average or below. Hallways and elevator are dirty and hot. AC in the room was off on arrival, so room was stuffy. I cleaned the AC filter myself, improving the airflow immensely. I'm glad I carry Windex and paper towels in my truck because I had to clean the bath counter and floor myself. Counter was just dirty. Floor was mopped with too much soap, so it was slippery and shoes left prints. There is cable TV, but don't expect HD TV, not here. I've stayed at much better for less money. We will stay the night because we're tired and other hotels in the area are apparently booked (a sign?). We'll look elsewhere the next time we're in the area.

We stayed two nights. first night they sent us to a room that wasn't cleaned from the previous visitors, but they fixed it fast and gave us a new room. Great service. Breakfast was good but they had a much better breakfast at the Best Western Plus in Knoxville. The hotel is dated, very dated. The hotel was fine, but I felt like I needed a pair of bell bottoms and a flared collar. The most important part was it was quiet, and comfortable.

We stayed here while passing through Chattanooga on our way to Florida. The size of the suite was good and the layout was great - I could get ready in the morning without disturbing the others but I don't think it had been vacuumed recently, otherwise it was decently clean. The breakfast had a nice selection and was filling.

This Best Western was clean, spacious, friendly, and had a very nice breakfast. Bed was comfortable. By far, this was the best hotel we have stayed at in many years! I highly recommend it if you are in the area of Chattanooga.

Alicia L, Guest Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear Shirley P., Thank you so much for your compliments we appreciate your feedback as it helps us to grow and better ourselves. We hope to see you back again soon. Sincerely, Erika Burroughs

We stopped here for a couple of nights on the way to Florida. Nice clean room, staff are friendly and good free breakfast! It's not far from Ruby Falls. There's a Wendy's across the street. Quiet area. I will definitely stay here again in the future. Highly Recommendable!

Bloody sheets, moldy shower curtain, and faulty AC unit. DO NOT STAY HERE Here are some more characters so i can post this review. The stay was bad due to the uncleanness of the room. For the price we paid the room should at least be clean.

Checked in for seven nights. Was upgraded to one of the king suite rooms. Check in was quick and easy. All staff were friendly and helpful. Rooms were spacious and CLEAN!! If you are in the area for a weekend or overnight trip but don't want outrageous rates but still be close to everything, this is your stop!

Alicia L, Public Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear, Rachel W. I am glad we were able to accommodate your families needs and everything was an easy process for you. Thank you for all of your compliments. Your feedback is very much appreciated. We hope to see you very soon.

Our stay at the Best Western Plus Arbour Inn & Suites, East Ridge, TENNESSEE was perfect. We've found our home away from home for now on when we come to visit family. The hotel staff was great and I would highly recommend staying here when you are in the Chattanooga area. Thanks for making our stay great.

Alicia L, Public Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear David S., I am delighted that you and your family have found comfort in our Best Western Plus and we definitely look forward to continuing accommodating you and your family in the future. Thank you for all of your nice compliments. I hope to See You guys very soon.

After an awful BW we stayed here. How nice it was. The loss of sleep from the prior BW was made up here. Clean, updated. Good breakfast. We had a suite (we are rewards members - didn't pay extra) and had two TV's. Since I was tired and slept my husband had a TV to watch in the other room.

Alicia L, Public Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear Northfield, I am very sorry to hear you had a bad experience at one of the other best westerns but I am very pleased we were able to make up for it. Thank you very much for the recognition we appreciate it very much. We do our very best to accommodate all guests and I am very glad you were so pleased with us. We do hope to see you back again very soon.

Hotel is ideally located 8 miles south of downtown away from the morning and afternoon traffic. Rooms were clean sheets smelled fresh and induced me to a great sleep. Breakfast bar is good with all of your typical items wanted for a great day to began. Staff is friendly and helpful. Only problem is the doorstop in the bathroom is in the middle of the floor presenting a possible trip hazard and the tub has no grit to help stop slipping while taking a shower.

Alicia L, Public Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Dear Howard A., Thank you very much for your feedback. I am glad you mentioned these problems because they are definitely concerning and we will do our very best to make improvements for a future visit. We appreciate feedback from our guests so we can fix these issues for you as well as our other guests so thank you for bringing this to my attention. We hope to see you back again soon.

Staff here were excellent. Check in was fast and easy. Hotel lobby can use an uplift but it was clean. Rooms are very spacious. Room was clean and for the most part quiet. The breakfast area was well stocked. Good selection of food. I was riding a motorcycle, staff let me park under the canopy. Thank you ! Highly rated hotel.

This hotel is an unusual design, with a more modern style of architecture. We were surprised to find that our room would be on the lower floor, but it was the right place to be -- close to the elevator and with a private patio with iron table & chairs over-looking the pool area. (We did not use the patio, because of our late afternoon arrival.) The room was large with a separate nook for the desk, close to the full glass patio doors. Free wifi was available. The bed was comfortable and the linens were fine. The decor was sleekly modern. The room was very quiet. In fact, I was surprised to see at breakfast how many people were staying there. Breakfast is in a large, somewhat sprawling lobby, with plenty of seating. The breakfast was entirely satisfactory. We do not eat the hot foods, because we try to follow our heart-friendly diet on the road, so I cannot comment on those items. The staff we encountered were all helpful and courteous, although we had little interaction other than at check-in and out.

My husband and I were traveling through to Savannah and stopped here for the night. To start, Blake at the front desk was super awesome. Helpful and friendly. Staff can sometimes make or break a first expression and he did an awesome job. This hotel is unassuming outside. It is not the newest, most modern, or nicest BW Plus you will find. That being said, it was clean and the bed was comfortable and my husband and I both slept very well. The breakfast on the other side of all this was absolutely inedible. There was not one item, including the cereal and coffee that I could choke down. This is not completely unusual for hotel breakfast, but this one was pretty bad. Overall, I would recommend this hotel because breakfast is not a deal breaker for me. Everything else was well worth the price we paid.

This is the second time staying here and better than the first! The hotel is always quiet and staff friendly and helpful with finding restaurants. The breakfast area is HUGE and the breakfast the best we've had on the road. This should be a Best Western Plus place! Very clean and very restful!

Alicia L, Public Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Richard S. i am very pleased that you have stayed with us before and chose to visit us again. I am happy to hear your stay was enjoyable and better than the first. Hope to see you back again soon. Sincerely, Erika Burroughs

My family of 4, boys 16 & 10, had a nice stay here. Friendliness of all staff was top notch! The beds are larger than a full, but smaller than a queen, it was a little cramped, but we're used to a king.

Alicia L, Public Relations Manager at BEST WESTERN PLUS Arbour Inn & Suites, responded to this review
Kathy V. , thank you very much for your compliment of our staff. I am very glad you enjoyed your stay with us i do wish that our beds had been a little more accommodating to you and your family but i do hope too see you back again soon. Sincerely, Erika Burroughs

I am from Knoxville TN and I didn't know anyone here my ride was 4 hrs late getting me I was actually not guest here and I came into the lobby freaked out and Blake which was the one working was more than Amazing he went above and beyond his duties to help me my phone was completely dead and I had no charger so I went over to the family dollar and got a charger but no wall plug so here I set no way to charge my phone he found me a wall plug and leyt me set in the lobby until my ride finally showed up instead of outside and use the computer while he was extremely busy in the lobby with calls and other duties he needs to be recognized fro his hospitality and very generous attitude because of him is whu I am going to get a room.

On our first experience with this hotel, we overlooked a couple problems and thought it was ok. But this time it failed again and we will not stay here again. The reasons for the bad experience were 1) The room was not made up by 6:30PM; 2) It you stay here avoid Room 121 noise from the equipment outside by the window and 3) fire cracker noise from the RV's next door. The management apologized and did not charge us, but it was too late, a real uncomfortable night trying to sleep.

paul w, Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 423-899-3311. Sincerely, 43090 Property Jimmy Allred BEST WESTERN Heritage Inn

I was really happy with this hotel. the separate bedroom and overall layout was great. The bed was very firm and I loved it. The hotel was super clean overall and very quiet. I was too early in the season for the pool, the deck area looked great.

We are usually easy people to please, but our recent stay was so disappointing. We arrived late at night, just before 10pm, exhausted after a difficult day driving and were too tired to make our needs known after checking into our room. But our expectation was that we should not have had to ask for anything. To arrive in our room to find there was no soap to wash hands, no hand towels, only 2 bath towels (when we had even confirmed 4 people staying) was really unacceptable. Yes, we could have called or gone to the front desk, but it was late, our kids needed to get to sleep and so did we. When we booked our room, from the description, we were expecting 2 double beds and a sofa bed. The sofa bed was the reason we booked the room as a double bed is really too small to share between 2 adults. But there was no sofa bed or hide-a-way bed to be found. The beds were uncomfortable and tiny. Even a simple thing like the alarm clock not being plugged in made us feel as though we were not expected, and the room had not been prepared for us, despite booking several days in advance. We did enjoy the breakfast in the morning, which was the reason we chose this hotel in the end - many of the hotels in the area did not seem to include breakfast in a stay.

We stayed three nights for a conference. The rooms were large and in need of an update. The cleaning was ok. I did find a used band aid on the floor. I am sure they were having a shift change when we checked in as the front desk lady did not show up for about 30 minutes- and then she came in from the parking lot as she had just arrived- but when she got there - she was nice. The breakfast was definitely above average- eggs biscuits and gravy- overall a good stay.

Great place to stay. The staff couldn't have been more friendly or helpful. We had two rooms and the only problem was that one of the rooms didn't have great Wi-Fi service. We were only there for a night, but I would stay there again. This BW is much nicer than the other one in Chattanooga.

We just stayed here for an overnight stay on our way to Atlanta and Florida. The rooms were nice, but the carpets need some work. The breakfast was pretty good. Reginald at the desk was great! We had problems printing our tickets for the Georgia Aquarium on the lobby computer and he helped us out. Nice guy.

We stayed here on our way down to Florida and it was berry decent for the price. It's tucked away off the highway, so there is no traffic sounds. The only thing is beds were tiny. Breakfast was ok, not 5 star but decent. I would recommend to anyone

I have stayed at this property in the past with no issues, however, this stay did not match the past experiences. On arrival, there were no standard rooms available, yet the parking lot was only 1/4 full. I am not sure of the reason but accepted an upgraded room for additional cost. The room was beautiful and very roomy, however, there was noise all night. The breakfast bar was traditional, but the toaster was not working and despite alerting the front desk person, there was no replacement. Overall, just an ok visit.

This is a nice place, good location with a great staff! Our king room was very nice, roomy and comfortable. Breakfast as always at a Best Western is good. Very pretty lobby. Even though we traveled farther than we planned and could not get a reasonable rate in Nashville, we drove on into Chattanooga and was worth it.

this hotel was very clean the bathrooms and guest rooms were clean the staff was very friendly and knowable and fair. the conference center was clean and everything was put according with our contract. very nice and clean hotel i rate this 5 stars.

When we arrived, the room was not what we expected. So we talked to the Manager and we received a very nice room with a view of the outside pool. Service was very good and we enjoyed the breakfast. We would definitely stay here again.

The man who checked us in, Blake if I remember correctly, was extremely helpful. I'm pretty sure he has a master's degree in customer service. He answered all my questions at check-in and gave me perfect directions to our room (I think he has the entire hotel memorized). Shortly after we got our things in and were going to settle in for the night I got a phone call from the front desk. It was Blake letting me know that I had left the interior lights to our van on. I'm sure the battery would have been drained the next morning if he hadn't called me. Later, I went up stairs to ask where I could get some ice. He told me, but then got ice for me as well at a more convenient location that I didn't have access to (the kitchen area). What was even more amazing to me was the scenario I was intruding upon when I came to ask for some ice: I heard Blake talking to an older guest who was having trouble accessing the internet. Blake was on the phone with him and told him, "No, don't come out here. I know you're trying to get to bed. I'll come to your room. You can hand me your tablet through the door, and I'll type in our password to access the internet." That is absolutely top tier customer service. We were staying at a Best Western (which is actually in our price range); but we were treated like we were staying at a Ritz Carlton. The cook and assistant manger who checked us out were also both friendly and helpful. :)

This motel did not reserve the room we ask for and thought we would receive. We asked for a queen and got a double. The room and bed linens were not clean. The clock was broken. The pool is outside and closed. The breakfast was good as were the managers, on checkout.

Mr. Ray makes your visit a 10! every time. Great people, great rooms, and nice breakfast. This is a good location off of I-75. It is easy on and easy off. Restaurants are across the street. Close to a grocery, also.

I was very happy to get a room on the first floor because of a bad knee but was disappointed when went to take a shower and was unable to get any hot water. With wet feet I walked on the bathroom floor that was very dirty. Need to be more intensive to the rooms cleaning.

We reserved a suite. The room was very large and nicely furnished. The bed was comfortable and the hotel was extremely clean. I would stay there again if I get back in the area. The suite was a good value. It was about the price we would normally pay for a regular King.

I was passing thru and stayed 1 night. Check in and out was easy. The room could have been cleaned a lot better but the bed linens were clean. Breakfast was okay. Wi-Fi Internet worked just fine. You can park a big rig here.

Stayed there two nights ago, check in was quick and smooth. The room was nice enough, but there were some little things. The bathroom floor had a huge puddle, had to use a full sized towel to soak it all up. The shower was leaky, but I am not sure if the puddle was from that or the toilet. There was a weird clump of hair stuck to the wall, directly above the guest directory on the desk. Basically guaranteed that you would see it there. The directory itself was kind of funny, right on the first page was a list of prices in case you stole anything. Of course it was worded nicely, but it was a price list for everything not bolted down. My wife picked a few hairs out of the sheets, and there was one long, dark hair stuck UNDER the sheet. We had to reach under the fitted sheet to pull it out. So it clearly wasn't one of ours. The sheets and pillowcases smelled very fresh and clean, so that made us feel better. We were excited that there was a fridge in the room. The bedding was pretty thin, and there was not an extra blanket in the closet, as most hotels have. Breakfast was pretty disappointing. The pancake was super thin and spongy. The eggs were disgusting and powdery. Luckily they had a good enough cereal selection of fruit loops, frosted flakes, and raisin bran. But, we only paid $45 for the night through Hotwire. So, you get what you pay for. It was fine, and for the price, I would stay there again.

I stayed here overnight for a rest stop as part of a two-day journey. Overall, I was satisfied with the hotel and room. The only thing that I noticed was that the bathroom floor could have used a better cleaning and there were a few long hairs on the towels that did not belong to me. A little attention to detail would have taken care of this. Otherwise, it was a comfortable and quiet stay. It is a perfect stop for someone needing an overnight rest.

Booked this on Hotels Tonight app and was not disappointed. We got there a little after midnight. Easy transaction and great breakfast for the money. Big suite. Don't expect $300/night finishes, it was fine for passing through on our way back from FL. It was clean and quite, just what we needed.

Decided to do an overnight on our way back to Florida & chose this place due to customer reviews. Rooms were outdated, parking lot was suspicious, & the room overall was not what was expected at all. Our downtown hotel was almost the same cost as this place & this was not worth the amount we paid. Luckily we called the morning of because we reserved 2 queens, but actually the beds were full size. Requested a king with pullout sofa, come to find out there are only 2 rooms that can accommodate a pullout couch, the rest only have loveseats! Pls beware of this place...all the good reviews must be from family & friends of employees.

We had a great stay here. The staff was very quick, professional, and helpful. The room was clean smelled fine and was well furnished. Breakfast was very good with lots of options. There only a couple areas that could have made the stay better. The pillows for the beds were all the same fill, some options would be nice. The bed I slept in seem to have a slight depression on one side (not horrible I just slept on the other side of the bed. A hot water tap instead of a hot water container that had to be refilled would have made breakfast go smoother. This was a great value and we would definitely stay here again. The above issues are definitely not deal breakers just things that would have made our stay even more enjoyable.

We stayed here twice in two weeks, and found the room and facility to be excellent. The staff was friendly and efficient, the room and bed were comfortable and clean, and the breakfast was good with sausage, eggs, fruit, and the usual cereals. It deserves the Plus designation.

Wonderful breakfast: there is a wide variety of breakfast items; hot & cold cereals, eggs, meat, sausage gravy, biscuits, coffee, tea, fruits & juices, waffles, etc . The rooms are spacious and clean, great staff, no matter when I arrive, there is always a smile and friendly greeting as well as the same upon checkout...I will stay here any chance I get!

From booking my stay at the hotel to check out, my experience at Best Western Plus Arbour Inn & Suites was excellent! The customer service that I received on the phone from Lydia, Blake, & Mr. Ray was exceptional! We were in town for my fiancee birthday and they received flowers on my behalf to surprise her. Even went as far as delivering them to the room. The room was clean, comfortable, & cozy! The location of the hotel was perfect for us simply because it was only 10-15 minutes from downtown Chattanooga. When we go back to Chattanooga, we will definitely stay here again!

Check-in was greeted with an unfriendly greeting. Not just me. Everyone that came in afterwards. I had to ask about everything I needed to know. Very little info was offered. It's an old building that is in pretty good shape. Bathtub drained extremely slow. Breakfast was plentiful but fair in quality. This was booked through Airmiles.ca. This is twice that I've booked a particular room and been given one that is inferior in needs. This clearly tells me that Airmiles.ca and Best Western, despite their partnership, is not compatible in booking systems. Both times, it was clearly MY problem. While Best Western is likely more affordable than some other hotels of similar style, I would choose another hotel. I only chose Best Western because that's what Airmiles offered. I won't book a hotel with airmiles again and will avoid BW.

We stayed in this hotel for a day on 12/25/15 night, while our way back from Orlando. Hotel was clean. Staff was friendly and he even upgraded us to suite as we were hoping to not walk all the way to our room. Breakfast was great, loved the hashbrowns. Rooms were big and well laidout.

The Best Western brand has really improved over recent years and when you find a Plus, you can't go wrong when you're on the road. This hotel is spacious because it has a large lobby and attached meeting rooms. The room was okay and clean. The bathroom could use some updating (please remove the doorstop that's on the floor by the tub - it serves no purpose other than to step on it and hurt your foot). But the shower worked well (very slippery tub and no mat) and the towels were okay. Bed was com by and the TV had a lot of channels (especially sports channels). Front desk staff was somewhat friendly but they seemed busy.

I recommend the Arbour Inn as a good value and a great location when visiting the area. The staff is very helpful too. This was our first visit to Chattanooga. The staff pointed out several sites and a good restaurant for my wife and I.

Clean, comfortable and quiet. Breakfast was the standard breakfast bar. Everything was clean and the staff was very courteous and professional. They could upgrade the towels in the bathroom. They are too thin and cheap feeling.

I travel to Chattanooga ever year in November and I have stayed at the Best West Arbour Inn before. It is convenient for me and my activities when I visit. The staff at Check in and Check out was friendly and helpful. My room was clean, quiet and comfortable. The only issue I had was that the AC/Heater in my room did not work properly. I reported it to the front desk, and they stated it was fixed. However, when I tried it, it still was not working properly. Fortunately, the weather was such that I did not need too much cool or too much heat. I did sample the breakfast bar - plenty of choices for me. No complaints at all here. If you are looking for a relatively inexpensive stay just off the highway this place is for you. I will be back next year.

Regarding our stay; you have the worst exercise equipment I have ever seen ! machine works properly and the other are in serious disrepair and one is outright dangerous. Room was clean and beds comfortable. Maid did not leave coffee 2nd day. Breakfast was adequate, although not everyone can eat spicy sausage.

Very basic hotel with a poor breakfast with very little choice and poor quality food. Coffee ok, rooms clean and tidy but the habit of putting coffee making in the bathroom i find offensive!!!! Its in the middle of a 6 lane area having to need a car to easily get around,

The hotel was out of town but easy enough to drive into Chattanooga. It was clean but while they changed our towels our beds were not made on the first night. A good breakfast selection buffet style, choice of hot and cold food a nice way to strt the day.

The rooms were very spacious and facilities were amazing. The stay was pleasant and also breakfast was too good. I stayed only for a night and had a sound sleep in the hotel. Also there were two TV's in the hotel room. Also, I felt 2 families can easily be accommodated in the same room.

This is almost a Best Western Plus. Beds and bed linens up to par. Breakfast really great selection. Carpet stains. Toilet runs. "Mr. Friendly" on check in desk blamed us that our key cards didn't work. "You can't put them next to anything electronic or it ruins them - Cell phones, car keys, etc." My husband had walked from the registration desk directly to the room with them in his hand but it was definitely our fault! TV didn't work most of the time - again our fault for not standing in the right place although he admitted he "reset" the control. From then on it was intermittent..... may just need a new battery? All in all, would recommend it if you get a very good rate.

THE BREAKFAST WAS NOT REFILLED ENOUGH TO PROVIDE FOR ALL THE PEOPLE Eating. although the staff at front desk, upon checkin was very helpful. the room was above my expectations. the smell in the hallway was undesirable though.

Stayed 2 nights in King suiite. Room was very large, clean and bed comfortable.Shower was good and breakfast o.k. Only drawback was suite had only one window in the bedroom, so the separate sitting area was very dark. O.k. for one or 2 nights, but for longer, we would choose a normal room.

we selected this hotel after cancelling our room in the Columbia, SC are due to floods. It was very busy with lots of children running around at all hours creating noise. Our room needed upgrading, carpet was stained, mould in the bath tub surround. The area is very busy too, lots of places to get fuel and food.

In contrast to the two previous reviews, we 2 couples had a delightful stay and we're very satisfied with the property. Reginald, one of the hotel's managers, checked us in and out. He was completely courteous and helpful. A 1st class gentleman. We would stay here time and again based upon our experience during the last 24 hours! Customers are peculiar and come with their own particular filters. We customers are more than complimentary of everything we experienced. From the staff, the room and the delicious breakfast, our stay was delightful!!! Thank you Reginald and staff!

Personal reviews of places to go and especially of places to sleep are important to us in deciding where to go. After seeing the good reviews of this hotel, we chose to stay here. However, this hotel has not lived up to it's reputation by far at the current moment. While the beds are new and very comfortable, hence the reason for the 2 stars earned in our rating, note that they are double beds, not queen size beds. Everything else is to be greatly improved. Rooms need attention both cosmetically and the housekeeping is subpar. They certainly need to hire a great deal more people to keep this place running smoothly, or else better management that can keep current staff on task and on schedule. The gentleman at breakfast was very courteous and the front desk attendant tried his best, however, being understaffed and under-maintained is never the way to run a hotel. Breakfast was subpar as well. Find someplace else to stay in Chattanooga!

Rented "King Suite"; Air outlet vents covered with black mold, room dirty, mold on tub, toilet paper holder pulled out of wall during use, talking in adjacent room heard in bedroom, what more can I say; we didn't even stay the night.

Very pleasant staff. Recognized me for my diamond status and immediately offered a complimentary upgrade. Definitely would stay again if I was in the Chattanooga area again. This was one of the best hotels in the chain that I have stayed in.

Checking in and out went well and the room was clean and the beds were comfy and the TV worked. We did have cold stuff with us and the use of a frig was a great help. Breakfast was present well and the food was good. I would stay there again. My grandson had not problem getting in to his lap top computer and Ipod using the password he was givien

My kids and I got in for a late check in. The manager (Blake) was super helpful and courteous. Could not have went better for us as the hotel was very reasonable price wise and included a very nice hot breakfast. I wish every hotel experience could be this good. Highly recommend!

Comcast cable has been out for 2 weeks at this hotel yet they fail to tell anyone at checkin. I spoke to 4 different staff members including the Assistant Manager and all they did was apologize. Eggs were burnt, and no bacon on "full breakfast" bar. Tried to contact corporate Best Western customer service but link is broken of course. Will not stay here again!

This was a nice hotel for an off the Interstate hotel. It served it's purpose as a base to go out and explore Chattanooga, TN. If I was passing through and staying at a Best Western was important to you this was a nice choice. I would have liked to be closer to the Chattanooga River front, but there was not a Best Western in that area. I would stay there again.

Great staff, bed and breakfast. Convenient on and off I75. Very quiet and peaceful here. Makes for a wonderful sleep. We enjoy staying at Best Western whenever we travel to see our children. we know that no matter where it is the quality will be above our expectations. The staff at this location went out of their way to make us feel comfortable.

From a former army infantry soldier I can sleep anywhere. This is anywhere. Not from the area and booked by mistake. Dated, dirty, and there are so many better hotels in the area. The staff was nice that's the only good I can say about this place.

I would not recommend this hotel. We had a very bad overall experience overall. We stayed their 3 nights, 2 of which our room was not cleaned. Our room was very clean upon checkin but was not cleaned afterwards, we had to go to the front desk to get clean towels and coffee. The 1 treadmill they have was broken and the weight machine is also broken.

A nice economical hotel. My wife and I generally stay at Best Westerns because of reward program. Have never had a bad experience that was not dealt with immediatly. This is another stay we were extremely satisfied with.

First time staying in a Best Western, the room was a good size and clean, it was up to date, with a good TV choice.. The layout is a bit confusing when you pull into the Hotel, it is set up back from the street, with parking at the front and rear..Checked in 30 minuets early, always nice..Good value for the price