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Codice vantaggio

Destinazione

Duluth, Etats-Unis

ARRIVO

25/06/2022

PARTENZA

26/06/2022

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2  Adulti0   Bambino

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Codice vantaggio

Best Western Plus Hotel Duluth/ Sugarloaf, Duluth

2370 Stephens Center Drive, 30096-2360, Duluth, Etats-Unis - Vedi su una mappa
Best Western Plus Duluth/ Sugarloaf - Area esterna Il Best Western Plus Duluth/ Sugarloaf è situato nel centro di Duluth. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Situato in un quartiere tranquillo nella periferia di Duluth, il Best Western Plus Duluth/Sugarloaf si trova accanto all'Interstate 85 direzione nord e a 42 chilometri circa a nord-est di Atlanta. Questo apprezzato hotel della zona di Atlanta è stato ristrutturato di recente e dispone di camere pulite e arredate in stile moderno. L'atmosfera interamente non fumatori renderà il tuo soggiorno più comodo e gli animali domestici sono i benvenuti. Gli ospiti potranno inoltre approfittare di un'ampia gamma di servizi, tra cui accesso Wi-Fi a Internet gratuito, piscina stagionale, parcheggio gratuito e colazione all'americana gratuita tutti i giorni.Dopo il check-in, potrai esplorare l'ampia gamma di servizi offerti dell'hotel. Potrai allenarti nel centro fitness interno o approfittare del negozio ben rifornito, che propone spuntini, prodotti per l'igiene personale e altri articoli essenziali. Potrai usufruire del servizio di lavanderia o del business center, ideale per stampare, inviare fax o utilizzare il computer.Alla fine della giornata, le nostre camere rappresentano un rifugio piacevole. La sera potrai goderti un'ottima notte di sonno grazie a un letto con imbottitura a cuscino e la mattina potrai gustare la nostra colazione all'americana completa e gratuita, che comprende bacon, uova, salsicce, i nostri famosi pancake, frutta fresca, cereali caldi e freddi, formaggi e frutta, pasticcini danesi, muffin ai mirtilli, banana, nocciole e fragole, succhi di frutta, caffè e molto altro.Questo hotel di Duluth si trova a meno di cinque chilometri circa dal vivace centro città pedonale, dove troverai il ristorante grill "Frankie's" e il Pappadeaux Seafood Kitchen tra i locali preferiti della zona. Il Gas South District, che comprende lo stadioGas South Arena, il centro convegni e il teatro, è nelle vicinanze e ospita eventi tutto l'anno, tra cui concerti, spettacoli teatrali, convegni e fiere.Grazie alla vicinanza al centro di Atlanta, potrai visitare il CNN Center, il World of Coca-Cola, la Phillips Arena e il Georgia Aquarium.Scopri com'è risvegliarsi a Duluth, dove il motto locale è "cattura lo spirito del buon vivere". Con numerosi ristoranti, centri commerciali e luoghi di intrattenimento a breve distanza, apprezzerai l'atmosfera moderna e aggiornata, gli ottimi confort e il servizio clienti di prima qualità offerto dal nostro personale cordiale.

Best Western Plus

Hotel Duluth/ Sugarloaf

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Piscina all
    Piscina all'aperto dell'hotel (Non riscaldata).
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Personale multilingue
    Personale multilingue
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
Basato sul parere di 525 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
278
Molto buono
139
Nella media
53
Scarso
28
Pessimo
27
CONSULTARE I PARERI SU
Affari Affari
101
Da solo Da solo
47
In coppia In coppia
88
In famiglia In famiglia
202
Viaggio con amici Viaggio con amici
37
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Christmases in Duluth"

5
4Divine, Tucker, Georgia 12/06/2022

When we're in Duluth we always stay at the Best Western plus in Sugarloaf. The staff is friendly, the rooms are clean and the beds are comfortable! Sam the captain of this ship always makes sure things are well managed and we really appreciate that!! A special thanks to Rico, he's always very, very professional, knowledgeable and he always makes us feel like family... Thanks a lot you guys we really enjoy our stays here.

"Great place to stay!"

5
Tourist529593, Little River, South Carolina 05/06/2022

I stayed there on a weekend to attend a concert. Everything was so clean and smelled so nice! The staff was so pleasant and helpful! I am handicapped and they did their very best to accommodate me.!The breakfast was hot and delicious! The pool area was clean and so nice and they even had ice cream in the snack area to take back to your room. It is close to Gas South Arena and Sugarloaf parkway. It was a very clean and fresh smelling motel! The beds were very comfortable but a little high!Even so they sent me a step stool since I'm so short ! Good place to stay!

"Wonderful staff"

5
User 02/06/2022

The room was super clean, breakfast was delicious and I want to give a shout out to Sam…he made our stay very comfortable…I almost felt like a guest in his home. Overall this is one of the best hotels I have ever stayed at and the staff made it top notch. Will absolutely stay here next time we go to the Atlanta area- even though it is a 30 minute drive to the city it was absolutely worth it.

"Family Wedding"

5
User 25/05/2022

My stay was amazing! I was impressed with how clean everything smelled. Right from the time we walked in! I also love that there was always coffee to drink and I love the breakfast! Awesome friendly staff that were very helpful with directions when we were lost! I definitely recommend a stay!

"Excellent stay"

5
User 23/05/2022

Clean, safe, comfortable, helpful staff. Breakfast buffet of eggs, ham, pancakes, cereal, juice, etc. included. No problems during my overnight stay. But be aware that this pet-friendly motel only accepts up to 2 pets per room and on the first floor only. Also there is a $30 surcharge for pets.

"Glad we chose BW"

4
Lifesamission, Vestal, New York 14/05/2022

My wife and I were pleasantly welcomed and spent the night in a very nice, clean room with an amazing shower with lots of water pressure. Seriously, a solid 4 star experience by staff! …………..,.,,;;;;;;

"Great Service"

5
156randallp, Summerville, South Carolina 09/05/2022

Sam at the front desk was nice and helpful. We got our rooms that was booked by Priceline taken because of overbooked. Sam helped us our. Never use Priceline. The rooms were clean and comfortable. Great food and snacks available.

"Love It!"

5
User 02/04/2022

Everybody's very kind and friendly, specially the receptionist Tangie and all the housekeepers. The hotel smells good and it's always clean. The Gym is equipated to keep in shape while you're away. Pet friendly and the breackfast is good. The location is excellent. I would definitely stay again.

Sam Foster, General Manager at Best Western Plus Duluth/Sugarloaf, responded to this review
"WOW" Thanks for the positive comments that we will be sure to share with our fellow team members. It's always nice to hear positive information back from our guests when they have stayed with us. We will use this as a tool to continue to get better.

"My second stay"

4
Kimmieloc, Conyers, Georgia 10/03/2022

As before, the staff were friendly, knowledgeable, professional and accommodating. The hotel appeared clean and well kept. I didn't not give them a perfect score because the bathroom door would not stay open.

Sam Foster, General Manager at Best Western Plus Duluth/Sugarloaf, responded to this review
Dear Valued Guest, Thanks for the reply and thanks for the comment on your guest room door. This will be a reminder in that we will be proactive and double-check all the bathroom doors to make sure they are working properly.

"Very nice hotel, convenient location"

5
travelerCOTAPTA, La Crosse 01/03/2022

This location demonstrates the quality that I have come to expect from BW. Clean, spacious room with updated amenities for technology. All areas of hotel are well kept and sanitary. Desk staff have all been very helpful and professional.

Sam Foster, General Manager at Best Western Plus Duluth/Sugarloaf, responded to this review
WOW thanks for the positive comments. We will continue to serve our valued guests such as yourself each and every day. Hope to see you again soon.

"Great hotel"

5
User 31/01/2022

The staff was very helpful. The room was very clean. Breakfast was very good not the brown bag breakfast most places are serving. Cleanliness for the pandemic was superb. Definitely recommend this hotel!

Sam Foster, General Manager at Best Western Plus Duluth/Sugarloaf, responded to this review
"WOW" Thanks for the nice compliment about our property and your stay with us. We definitely try very hard each and everyday to satisfy each of our valued guest such as yourself. Look forward to your next stay with us.

"Clean and Efficient"

5
amylT6035NP, Sugar Land, Texas 09/11/2021

Great value for the price. Clean and friendly. Desk worker went above and beyond to find me a shower chair substitute. Breakfast waffles were delicious. Check in and out very efficient. I would certainly stay here again.

Sam Foster, General Manager at Best Western Plus Duluth/Sugarloaf, responded to this review
Dear Valued Guest. Your response about our hotel and your stay is greatly appreciated. We certainly look forward to your next stay with us.

"Clean & Comfortable"

5
thrumilenz, Winter Springs, Florida 05/11/2021

Room was clean and comfortable. Staff was friendly and nice. The whole Hotel had a fresh clean smell. Bed was extremely comfortable. Water Pressure was good. Close to eateries. All personnel practiced COVID safety! Highly recommend.

Sam Foster, General Manager at Best Western Plus Duluth/Sugarloaf, responded to this review
Dear Valued Guest. Thanks for the positive comments about our hotel and staff. Please visit us again when and if your in the area again.

"Fantastic Hotel"

5
SandyLou4234, Athens, Georgia 26/10/2021

I've used this hotel 3 times in the past 3 months or so. This is now my go-to hotel when I need one. The staff is always so friendly and helpful. Have not had any issues with housekeeping, have always had a clean room.

Sam Foster, General Manager at Best Western Plus Duluth/Sugarloaf, responded to this review
Thanks for the positive comments about our hotel. We certainly value you being a part of our growing guest list. Again "Thanks" for staying with us.

"Best BW ever!"

5
LibbyD416, Greensboro, North Carolina 25/10/2021

This hotel is updated, clean and has comfortable beds. The staff obviously take pride in keeping it neat and clean. It's a welcome refuge after a long road trip. If you're traveling through Atlanta and need to sleep, this hotel should be at the top of your list!

Sam Foster, General Manager at Best Western Plus Duluth/Sugarloaf, responded to this review
"WOW" Thanks for the positive comments. Hopefully we continue to have that same positive effect on all of our guests as well. Hope to see you again soon!

"Will not honor pricing"

1
aaronRgold19990, Saint Louis, Missouri 19/10/2021

Terrible desk help. BW website was not working correctly Front desk SAW the issue but unable to honor BW web price. Boss said he'd credit bill, but bill was never credited in my statement. Terrible customer service

"Mold in the room"

1
User 03/10/2021

The bathroom had mold on the ceiling over the bathtub, the bathing sink faucet was broken and the bathtub was stopped up. Had to take a navy shower show we wouldn't have to stand in sitting water. v/r

"Clean hotel"

5
ayeen143, Macon, Georgia 20/08/2021

We stayed overnight. It was fast checkin and checkout. Modified breakfast due to covid but stull satisfactory. Someone prepared the breakfast sandwich, cereal, and waffle and juice. U can get the yogurt and fruits yourself. Pool was open but gym was closed.

"4 stars"

4
User 02/08/2021

The breakfast selection could have been better. Water was not very hot. We stayed for 4 days. So that was a bummer. Staff was friendly and pleasant. Rooms were clean. Fridge did not work well. Microwave made a slight noise.

"Short trip"

5
User 22/07/2021

Best western plus in sugarloaf wonderful stay close the medieval times dinner show 5 minutes away great staff and rooms are excellent very close to interstate easy access to of restaurants differently would stay here again

"Nice little hotel"

5
Steve L, Martinsburg, West Virginia 09/06/2021

Great little hotel in good location with pool. All staff was very friendly. Rico working front desk was especially helpful and friendly. Would definitely stay again. Close to restaurants, gas, Walmart, ect. Easy drive into Atlanta

"Exceeded expectations"

5
MasterM2m, Augusta, Georgia 01/06/2021

Beautiful appearance from outside. The lobby was nicely decorated and you could smell the fresh cleanliness. Our room was located on 1st floor. All staff spoke and were very helpful. Thankful there was a hot breakfast: breakfast sandwich and or waffles. Off main street, so a quiet location. Beds were comfortable. Only issue was the water did not get very hot

"Great location"

5
jmurp002, Miami, Florida 31/05/2021

Great location walking distance to Waffle House, McDonalds and Pappadeaux. The atmosphere is set as soon as you walk through the door it smells amazing. The free breakfast is decent and they have free coffee/ tea all day in the lobby. Each room has a mini fridge, microwave and mini Keurig and there were at least 4 USB ports for charging

"Very clean friendly staff"

5
User 26/05/2021

very clean room quiet comfortable great coffee friendly staff easy to find I came in town for a funeral, staff was very friendly and inviting. The room I chose was very clean and comfortable as well. I had no complaints. Thankful for the service during such a difficult time.

"Confusing charges and double charges"

2
cwcrisman, Duluth, Georgia 06/04/2021

My card was billed twice for over $400 causing countless problems with my bank. I was also charged $200 for damages that have not been itemized and the manager refuses to refund the charge or give me a written (itemized) explanation as to why we were charged. I will not stay at this Best Western again

"Excellent place to stay"

5
ironcitybulldogs, Pinson, Alabama 05/04/2021

We truly had a great experience at BW Duluth. Very modern appearance. NO Carpet! Pet friendly. Lots of green space! Pets only in ground floor rooms much appreciated!!! Very friendly staff. We felt safe! Papadeaux's ~2 blocks away! More of an office area than neighborhoos setting. Easy access to area attractions. VERY clean well kept facility!!! Highly recommend!!!

"If you want to sleep, have a clean room and coffee, don't stay here"

1
robbinbobbin, US 04/04/2021

We stayed five nights for an event and prepaid because the regular rate was much higher. They did not tell us there was no maid service when we checked in. We found out the next day upon returning to our uncleaned room. We told the front desk we wanted maid service everyday when he said we had to specifically ask for it. We did. But we only got maid service one day, and she only made one bed, did not replace the shampoo, toilet paper, cups or all bath towels. Even though we asked again for service, we did not get it and ended up having to take our dirty towels to a bin to get them replaced, carry our garbage cans to a bin and ask for amenities. When we checked in, we noticed the in room coffee pot did not work. We asked that it be replaced. It never was. When we went to the lobby to get coffee, sorry, the pot was empty. When we asked about breakfast, we were handed a granola bar. Really? Then the worst part was people above us checked in and partied all night until later than 2:30 am. They banged on the floor continuously. We complained and nothing was done. The last night, after we specifically complained once again and talked to the front desk, they said they would not allow it again. Well guess what, the noise and pounding went on until 3:30 am. We went to the desk at 1 am and 3 am and no one did anything. Jennifer, the desk clerk was sitting on the couch with her boyfriend. She did nothing. We got no sleep for two nights straight. We would have left two days ago if we had known, but then, we had prepaid and they would not refund our money. On top of it, they charged $30 extra per night for our little dog who did nothing but sleep in the room. It was a horrible expensive experience. No one should pay more than $125 per night for no service and no sleep. We cannot recommend this place and will be contacting Best Western with our complaints.

"Lovely hotel and super clean"

5
cindyloowho1958, Melbourne, Florida 11/12/2020

We stayed there with our small dog. The floors are laminate so they were very clean. The beds were very comfortable and the amenities were fine. The gentleman, I think was the manager, was great! Very helpful and informative. I highly recommend this hotel to anyone.

"Just So So..."

2
SeongHo J, Birmingham, Alabama 03/12/2020

I stayed this hotel last weekend. A room was OK and Breakfast was good. But service is very terrible. I have a billing issue on this hotel. They charged my room bill on twice, one is my credit card that I used this on checked-in and another is my BW travel card that I used this on checking out. Although they used my BW travel card, I should contact to BW Reward center they told me. Please check this twice, if you use BW travel cards.

"Favorite hotel!!!"

5
Patches P, Shelbyville 21/11/2020

This was my 2nd anniversary. My husband and I had a wonderful time during our stay. I always pick this hotel. The rooms are nice. The remodel is wonderful. The employees are attentive and nice. You get more than your money's worth at this hotel.

"clean stay"

5
User 10/11/2020

Location was perfect for me. The security of the hotel was great. The room was spacious, bed was comfortable and nicely put. Served a good variety Breakfast during the Covid. check out was fast and pleasant.

"Excellent pet friendly hotel!"

4
Sailor_G_USN, Waxhaw, North Carolina 25/10/2020

We traveled to attend the memorial service of a friend who recently went to be with the Lord. This hotel was near our destination and reasonably priced. Our room was very nice and had recently ben renovated. The refrigerator wasn't working upon arrival and was exchanged within 30 minutes of reporting it to the front desk. The breakfast was limited due to COVID restrictions, but okay. We will definitely stay here again if we're in the area!

"FIND ANOTHER HOTEL"

1
User 12/09/2020

Worst hotel EVER. DONT waste your time or money. They DOUBLE charged me. Everything was paid for AT THE HOTEL UPFRONT. My view was third floor and of a construction-site. Two days later (after leaving/checking out) I get a double charge for the same amount and no one can tell me anything. I am still getting the run around and DISRESPECTED not to mention the supervisor HUNG UP ON ME while I was talking. Okello. Jamelia was BEYOND disrespectful. As an African American and her being the only African American that works there I am even more disappointed with her nasty and unprofessional attitude. She's just as bad as okello and with his nasty attitude (of course also black) I see exactly why she thinks she can talk to people like that. She started laughing and sighing while I was talking and asking questions then verbalized she was irritated after she was raising her voice at me. She talked over me, cut me off and stated she already knows everything but then when I asked basic questions she didn't know literally anything. I asked if the calls were recorded (so the manager could see her nasty statements and unprofessionalism) she didn't know. I asked when Sam would be there, she didn't know. I asked when the managers would be there I'm weekends, she didn't know. I asked how long she worked there, she didn't want to “talk about herself right now.” I asked who told her Sam was no longer calling back after her supervisor, okello, clearly explained Sam would be taking my case, she didn't know. It PAINS me as both an African American AND a supervisor of my company that she acted like that. This is why we get treated the way we do and have stereotypes about black women. She acted in every stereotype about us and it's disgusting. If she was an employee for my company and I heard her treat a customer with such disrespect, she would've been terminated IMMEDIATELY. I wouldn't have even let her finish her shift no matter HOW bad we needed the help. We don't need disrespectful people like that and you will NOT be talking to any of my customers (new, old, potential, WHATEVER) like that. With Okellos behavior and “leadership” I see why that girl thought that behavior was okay. Not to mention I had just written him an email about how great Sam was and how I had to give him props and even said he had to be a great supervisor for Sam to be so awesome. I paid for each night UPFRONT to avoid any bills AFTERWARDS. I get a charge yesterday with NO explanation and I never even was given or sent my bill or total or anything. They're crooked thieves and they need to fire half their staff. I'm DISGUSTED by this hotel and I will be going up there and filing a full report and alerting the police of their THEFT. I am DISGUSTED I bought one day originally and extended for two more days because I enjoyed the gym (when it was open when Sam worked) and everyone was ok for the most part. AS SOON AS YOU CHECK OUT YOURE NOTHING. I CANT GET AN ANSWER ON MY DOUBLE CHARGES? You have the supervisor hanging up on me? No one knows when the manager gets in? The phone didn't work and the host stated they won't fix it since I'm leaving tomorrow anyway. I talked to a different host and she fixed it immediately. That should've been done originally. That's such a serious hazard. Not to mention I had bought another day so I wasn't even leaving the next day. I can't even get an answer on who's above these disoriented “staffers.” I'm filing with the owner and the police against this disgusting hotel. Not to mention I have proof of their double charges. I recorded part of the disgusting conversation with jamelia. I don't care how high I have to take this but this type of behavior is never okay. I just left the hospital, I just wanted some time to heal and relax, AS THE STAFF KNEW ABOUT, and I can't even get that. This hotel needs to shut down. They're working on opening and also owning Staybridge and I don't know if they let all their terrible employees work there & new, better ones @ Staybridge but they need new EVERYTHING!

"Worst night ever"

1
RobT28326, Cameron, North Carolina 28/08/2020

This is an old wood construction hotel, which means that any activity in the room above is amplified into the rooms below. Very noisy group upstairs. I didn't sleep at all. I finally called the front desk at about 2:30 AM. They said they would handle the problem. They did not.

"Just keep going..."

2
302staceyd, Sanford, North Carolina 28/07/2020

We booked this hotel because of the "Best Western Plus" name. We had just come from staying in one in Texas that was superb. This one was so disappointing. The front desk staff was very nice.. but everything else was horrible. Room was not 100% clean... but not bad enough to switch rooms. I did however find a hair that wasn't ours in the shower. EWWW. The tiles on the floor outside bathroom door were loose. Shower wasn't hot... and the bathroom door wouldn't open the whole way without scrapping on the floor. The TV was horrible. Picture was pixelating and the clock on the tv was 45 minutes off. Remote wouldn't work either. You could go up and down channels, but couldn't put channel numbers in to go there directly. VERY annoying. We were not happy with our room... they gave us an adjoining room.. and we could hear the people next door very clearly all night. Not a quiet room. Will NOT stay here again. Front desk staff had masks on when we checked in , but not when we checked out. NO breakfast was offered to us.

"Satisfactory stay"

4
tap4steph, Lilburn, Georgia 25/05/2020

Best Western was clean. Staff took good care of to make sure it met safety guidelines set forth from the CDC. The room was clean though the walls were thin (could hear the TV on the other side). The decor and colors were spot on. Whoever did the decorating for the hotel, did a good job. The microwave and fridge were in working order. The shower needs a bit more water pressure, but the temperature was great!

"Great hotel until they hit you with hidden charges to makeup for lower revenues"

1
User 25/03/2020

I normally use IHG for my business needs but needed to bring my pets due to a short notice. I liked the facility and made sure due to the current COVID-19 scare to only allow someone in my room when required for cleaning. Instead I kept it clean myself. Everything was fine until I checked several days later. They had originally charges me $100 pet fee for a week which I understood. They added another $250 charge without telling me. I guess they thought it was a company card and no one would notice or dispute. I called asking and was told there was no one available to talk to about it and the room was trashed with urine everywhere. My dog had one accident while there I cleaned up immediately. This was a way to pack the charges on due to declining booking amid COVID-19 and extensive construction nearby. I would never stay here again the sneaky way they did this and a manager would not talk to me about it prior to charging.

"cujo"

3
gp97bmw, Rancho Cucamonga, California 02/03/2020

dirty carpet. windows do not open. small room. great front desk crew. handled alot of complaints when i was in lobby at differnt times during my stay. kept it cool and professional. breakfast was ok.decor seems to be updated. quiet and conveinient .

"It's Big"

4
User 22/02/2020

Liked this hotel but didn't love it. Nice restaurant attached to hotel. Nice breakfast buffet. Staff couldn't have been more helpful. This place is really big. When you have an issue walking that's not a good thing. Restaurant (with breakfast buffet) are on one side of the hotel while all the rooms are the opposite end. A bit difficult to navigate with knee issues. Still good rate & room.

"One of nice places"

5
User 21/02/2020

The hotel seemed to be newly renovated. The room was very clean and the staff were friendly. All my family decided to visit again. Now this hotel become one of our favorite hotels. I really appreciate the staff.

"Training Days"

4
anaujed, ga 02/02/2020

I had a two day training day in Duluth and found the Best Western Plus was very close to my destination. Jamilia was very nice along with all the other employees. Great customer service. The breakfast was nice and the room was very comfortable for my two night stay. The only complaint I would say is if you are going to patch an area of the ceiling make sure it is done properly. The people above me had a small child that was a bit hard on the floors but I didn't ask for another room.

"Answer the Phone"

4
AlohaOhana5, Annandale, Virginia 05/01/2020

I have to review this hotel in 2 parts.... 5 stars for the cleanliness, feel, and hotel decor. This hotel is very clean I was very comfortable when I arrived. The rooms were spotless and the floor were tiled for the pet friendly rooms. The housecleaning team is a 5 star team. 3 Stars for the rest of the hotel. I was traveling with 2 dogs, 2 kids and my mother. I wanted to talk to the hotel to make sure that there was still space on the first floor and that we could get a pet friendly room. I called the hotel over a 24 hour period at least 25 times. Never an answer. I called the reservation desk and they called the hotel and no answer. I called the customer care office they tried getting a hold of the hotel, no answer. Customer Care did not have a back up number. I thought maybe their phones were out. Upon arrival I asked at the front desk and the lady told me she was having no problems with the phones. I noticed part of the problem that one person is doing all the work. First thing in the morning the front desk person puts a sign up saying if you need me I am prepping food in kitchen. My next issue was upon arrival I told them also about my dogs and they did not tell me they had a really nice dog area in back of hotel. I figured it out the next morning while walking my dog around. They really should highlight that fact since it was a very nice area to take your pets after a long time in the car. I would like to note that the lady at the front desk was very friendly and very helpful. The breakfast was not tasty at all and I was extremely disappointed. The coffee was undrinkable and I dumped it out. I would stay here again because of the 5 star cleaning team. It would be wonderful though not to worry on an 11 hour drive through pouring rain if there would be a room available for you because of your pets.

Bwpduluth, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
While we are happy to hear that overall your visit to Best Western plus was positive, it's a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully,

"nice place, pleasant people,"

5
User 01/11/2019

I have been staying in another chain that has changed their policies to favor them, not their customers. So, I will be staying Best Western in the future. You seem more interested in your customers. Thank you.

Bwpduluth, Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Excellent Location, Price and Service"

5
User 24/10/2019

I stayed here for 8 nights for business trip. This was my first stay at the Best Western Duluth but it won't be the last. The convenience of location and the helpfulness of the staff was outstanding. The rooms were very clean comfortable and I found it quiet. I highly recommend this establishment and I would stay again.

Bwpduluth, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

"The cleanest. best smelling hotel I have ever stayed in"

5
Patches P, Shelbyville 18/10/2019

I always stay at Best Western everywhere I go, but everything was above and beyond about this BW. They were finishing a remodel I presume, but you couldn't tell it from the inside. The ambiance of the hotel was excellent. The staff was wonderful, and the fragrance of the hotel was phenomenal. I will definitely try to stay at this hotel again when I'm in the Atlanta area. I live in Tennessee, and I was very impressed with my first ever visit to Georgia, and this hotel was 90% of it. The beds were a little high for me because I am short, but they were so comfy and cozy. The décor was fabulous and classy. I didn't get up in time for breakfast because the beds were so comfy, but the rooms have individual keurig machines which was fab for me. The location is away from traffic and somewhat secluded, but I enjoyed that. Please make this hotel your priority if in the Daluth, Atlanta area.

Bwpduluth, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again!

"GREAT place to stay!!!"

5
Fred A, Theodore, Alabama 08/10/2019

Our stay here at the Best Western Duluth was fantastic. The rooms were attractive and clean and the bed was wonderful. The breakfast was tasty and plenty of choices whatever your preference. Parking lot was well light and close to entrance. In checking in and out the staff very knowledgeable, accommodating and friendly. I want to recognize Regina at the front desk when we checked out because she was amazing!! We plan on staying here next time in the area. I just have one complaint and it's only for the GM because in the grand scheme overall for all the guest it may not relate to them. Sunday morning when we took out shower\\bath the body wash along with everything else showed a citrus fragrance. Well, it wasn't. It was vanilla. We are not a big fan of this smell and especially to soap our whole body in it. We told this to Regina and she apologized and said they must have ran out of citrus and gave us a hand full of citrus body lotion. Like I said overall IT WAS GREAT!!!

Bwpduluth, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Thank you and we are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

"Great stay!"

5
luvdgreen, Georgia 30/09/2019

We were forced to find a room for the night. Didn't get in until 10pm. The receptionist helped us find the place since construction kept us from finding it. The receptionist was very kind and friendly and went out of her way to help in every aspect of our visit. The beds were amazingly comfortable...slept like a baby. The downside is the lighting in the hallways were dreary. The breakfast was super great. Scrambled eggs, bacon, cooked oatmeal, bagels, toast, cream cheese, yogurt, waffles etc. Microwave for your own things. Tea and coffee in your room. Wonderful place and would stay here again, if the opportunity arises.

"Under construction!!"

4
User 30/09/2019

Our stay here was very nice except for the construction going on and the pool being closed. The front desk people were very helpful and friendly. Even with all of the construction going on outside of our window, it was very quiet in the room. Hopefully it will be really nice when the construction is finished, less dusty, and with an open pool the next time we visit Duluth.

"Great stay!!"

5
ilenarasmussen, Crestview, Florida 28/09/2019

Very welcoming check in. Nice room. Beds are firm but that's more of a personal preference. We like it cold and the a/c was right on time!! The bathrooms are spacious! The breakfast was good too! Had a great stay! Would recommend!

"Best place"

5
User 23/08/2019

Very clean room and bathroom, The best breakfast Reception very nice people and friendly The gym was clean all in good condition . The pool is outside was clean too. For sure I will come again God bless this place!

lq0264gm, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Thank you so much for taking the time to give us your feedback on your recent stay with us. We are so elated to learn that you enjoyed every one of our amenities that we have to offer. We do strive to make sure that all of our guest are taking care of from your check in experience until you depart. Once again, thank you for your positive response and hope that we will see you soon on your next visit!

"Not enought staff at check in desk"

3
Fearless07301984555, Pensacola, Florida 13/08/2019

nice rooms, pet friendly, great bkf. only one clerk on the desk at 930 on a friday night. Waited 50- minutes to get a room- i was preregistered.On the plus side, the room was very clean and the staff were very professional and pleasant.

lq0264gm, General Manager at Best Western Plus Duluth Sugarloaf, responded to this review
Thank you for staying with us, and we sincerely apologize for the delay of your check in. We appreciate you taking the time to share your feedback. This is definitely not the experience we want for any of our guests. However, it is good to learn that accommodations was clean and our wonderful staff was very friendly during your stay with us. Rest assured, we are reviewing our procedures and doing everything we can to ensure this remains an isolated incident. We look forward to welcoming you back

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