SureStay Hotel by Best Western Conway, Conway
Il SureStay Hotel by Best Western Conway è situato nel centro di Conway. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive. Benvenuto al SureStay Plus Hotel by Best Western Conway. Ci troviamo in una posizione comoda, vicino a Myrtle Beach, South Carolina.Il nostro hotel, situato in un'ottima posizione nei pressi della US-501 di Horry County, è accanto allo sbarco Billy Witherspoon, sul fiume Waccamaw. Offriamo il meglio in termini di servizio clienti e sistemazioni sia per i clienti business che per i turisti. Tutte le camere sono state ristrutturate di recente e dispongono di microonde, frigorifero, televisore a schermo piatto e accesso wireless a Internet ad alta velocità gratuito.Il nostro hotel è in grado di soddisfare le esigente di tutti i viaggiatori, dai clienti business, ai turisti, fino a chi è in città per partecipare agli eventi locali. Ci troviamo a 80 km circa dall'Interstate 95 e a soli 16 km circa da Myrtle Beach.Il SureStay Hotel by Best Western Conway è fiero di poter offrire ai propri clienti un servizio clienti eccezionale e la massima pulizia. Prenota subito e usufruisci delle nostre comode sistemazioni e dell'eccellente servizio clienti. Ti auguriamo un soggiorno gradevole!
SureStay
Hotel by Best Western Conway
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"Stay away"
Blood stains on the floor. shower water that wouldn't drain. Terrible internet provisions. (secure code never worked). No remote for tv. This was a family visit that also involved needed ability to work using internet. I had to find my own solutions to be able to work. AC unit extremely loud.
"Late check-in: may not be able to check in...and People live here..."
I booked the BestWestern/Surestay Conway for my husband on a trip. He said he arrived to the hotel late, about 10pm... and the office was locked and no one was around to check him in. After a good while, a man showed up. I had a $40 Best Western gift card I gave my husband to use at check in (online reservation wouldn't allow me to apply gift card), and man refused to take the gift card. He said it was late, "Don't do that to me, man!" My hubby said the place looked like people lived there through the week... like it was itinerant housing. I called Best Western's 800 phone number, tried to get a credit (Ticket # CR478221). They said the Conway BW would email me about applying the gift card/ getting a refund. But this did not happen. I'm on hold now for 30 minutes to their 800 phone AGAIN now... and giving up. Going to write this review to let people know this is a crappy hotel.
Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do use the night window with the bell that you ring after 8pm for the safety of our staff. The $40 gift card can be fix if we get more detail. We apologize that your husband didn't enjoy his stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
"Gone way downhill. Save your money!"
just plain scary! parking lot full of people fighting and no lobby to enter. check in through a window. I had prepaid for the room and decided not to stay. can't even get my money back. stay away! It's horrible.
Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do use a night window after 8 pm but this is for the staff safety. When there is something happening in the parking lot you should let the front desk staff know. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
"CCU parents look no further."
Great place to stay especially when you are dropping off or picking up your young adults at Coastal Carolina. It is just up the road, literally 5 min one road with one turn. Plenty of restaurants to eat & places to shop at just down the road.
Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the review regarding your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come see us again soon.
"Bad customer service"
It seems the employees have their own inside stuff going on and if you're not apart of their circle you're not welcome around. The room I checked in to was filthy, the maintenance crew was fired for being in a room with a prostitute on the clock!
Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and you not feeling welcome. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
"Basic hotel, good value"
This hotel is a basic budget hotel that's mostly clean, offers limited (pre-packaged) breakfast items, and is a good value for the price paid. I've stayed here multiple times now with no issues and have had pleasant stays each time, will likely be staying again when back in the area.
Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the review regarding your stay at our property. Your business is very important to us and we value your feedback. We are excited to hear that the hotel was clean and a good value for the price you paid. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will continue to visit us.
"Awful service, sketchy cash deposit upon arrival after online payment, missing amenities, broken door, and unclean room"
When I arrived they demanded a $50 damage deposit in cash only. They refused a refund so I could go elsewhere. Room was subpar, no cups, carafe, kleenex were provided. Hair on a bed, gritty floor and damaged door that was hard to close and hard to lock. Worse experience I've ever had.
"Terrible"
Stay anywhere but here. The lock barely worked, the was a giant gap between the door and the frame so you could see outside and the had a smoking pail outside of our non-smoking room. Skip!!! This was a last minute booking because we messed up our hotels so our booked hotel for the next day had no vacancies. Should have slept in the car.
"My birthday getaway"
I came down to South Carolina and went to Myrtle Beach for my birthday. My hotel was very reasonably priced. I must admit that I didn't expect too much because of the price. The room was very nice and I had no issues at all with anything. I would definitely recommend staying here!
Rajan Patel, Owner at SureStay Hotel by Best Western Conway, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Happy belated birthday!
"YUCK"
This place is the worst- do not stay here. Unsafe. Room was unreal- broken everything… holes in walls. The worst the smell- smoke/mold/death…. I gagged when entering… hands down one of the worst hotels I have ever stayed at. Not sure how it is listed under this chain name- should be called the BATES motel. Best is you check in via a wall slot… makes you feel really safe. Please don't stay here. I am not picky at all—- so dirty……
Rajan Patel, Owner at SureStay Hotel by Best Western Conway, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
"Choose anywhere else..."
The front desk stole rewards points and gave free nights to GOD knows who, not me. The internet only works in half of the place. If you need to buy butt it's in every other room. The rooms in between are where you can buy drugs you want. They charged us 3 times as much as the family in the same style room as we were in and threatened to call the police if we hadn't paid by 11:30 one morning. The neighbors fought all the time. It was just a bad bad experience
Rajan Patel, Owner at SureStay Hotel by Best Western Conway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The check out time is at 11 AM, therefore, you must pay to extend your stay at that point. We can not allow you to stay in the room at 5PM without a payment. We thank you for staying at the property as long as you did, but the damage that was done to that room was unacceptable. When you told Front desk about the WIFI issue, we accommodated you by allowing your son to sit in the office to have a stronger connection. The breakfast started over some weeks ago but with the agreement, breakfast was not included with the guest paying weekly rate price. Once you started paying the standard rate breakfast was included in your stay that next morning. We are happy that the maintenance guy was able to meet the expectation of maintaining your room.