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Best Western Plus Hotel Columbia North East, Columbia

4.5/5  - basé sur 585 notations.
7525 Two Notch Road, 29223-6219, Columbia, United States - visualizzare mappa

Concepito per offrire il massimo del confort a viaggiatori d'affari e turisti, il nostro hotel di Columbia, South Carolina, rappresenta una soluzione conveniente per chi visita la University of South Carolina (USC) e le zone di interesse storico di Columbia. Il Best Western Plus Columbia North East è un hotel moderno e ricco di servizi che ti faranno sentire come a casa e renderanno indimenticabile il tuo viaggio. Potrai approfittare di frigorifero e microonde in camera e dell'accesso 24 ore su 24 alla palestra e al business center dell'hotelOgni mattina, gli ospiti potranno gustare una colazione completa gratuita, che comprende vari tipi di pane, uova, carne e altri piatti caldi. Troverai inoltre degli ottimi ristoranti nelle vicinanze e a breve distanza in auto dall'hotel. Il servizio di lavanderia e la rivendita interna di snack e altri prodotti alimentari renderanno tutto più semplice durante il tuo soggiorno. Che tu abbia in programma di visitare il centro storico di Columbia o di recarti nelle zone industriali di Northeast e Blythewood, dal nostro hotel potrai raggiungere facilmente luoghi di interesse e attrazioni importanti. Ti troverai a pochi minuti dalla zona degli uffici e a 31 chilometri circa dall'aeroporto metropolitano di Columbia. L'hotel offre un comodo accesso alle Interstate 20 e 77 e al Sesquicentennial State Park. I confort più moderni, la posizione favorevole e i numerosi servizi gratuiti rendono Best Western Plus Columbia North East una destinazione invitante per tutti i tipi di viaggiatori. Prenota sul sito web bestwestern. com per ottenere la migliore tariffa disponibile grazie ai nostri prezzi bassi garantiti.

Best Western Plus

Hotel Columbia North East

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basato sul parere di 578 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
305
Molto buono
179
Nella media
62
Scarso
16
Pessimo
16
CONSULTARE I PARERI SU
Affari Affari
65
Business Business
45
Da solo Da solo
37
Di coppia Di coppia
78
In coppia In coppia
150
In famiglia In famiglia
283
Viaggio con amici Viaggio con amici
30
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Definitely Plus!"

5
18/08/2018

Extremely well cared for. Beautiful spacious rooms. We attended Ft. Jackson graduation and were told breakfast didn't start until 6:30 so we were able to fix it in our room. The next morning when we went down to leave breakfast had apparently started earlier. Wish we had seen it posted somewhere. No hot tub which we travelers need. Pool was outdoors but nicely cared for. Our receptionists on each shift always greeted us like family. Wonderful visit and would definitely stay again.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are elated you enjoyed your stay and found our rooms to be spacious and comfortable. On behalf of our entire staff please tell your graduate thanks for serving. Thaks

"Nice price- but dirty shower"

2
11/08/2018

A few different types of hairs found throughout the shower in THE most obvious of places such as the ledge you step over to get in. Come on cleaning!!! This is a big problem for me, all i want is a clean room. Pretty obvious the shower was not cleaned. Have to wonder what else was not cleaned properly on the dark carpet and such!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are truly sorry we failed to meet your expectations, your satisfaction is very important to us and we take cleaning very serious. We will definitely be addressing your concerns with our housekeeping team and we thank you for bringing it to our attention.

"Very Nice Stay"

5
23/07/2018

This Best Western is very, very nice. All the comforts of home are provided. Will stay there again. The breakfast was outstanding and plenty of choices were available. The room was very nice and comfortable,

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: WE are so very pleased you enjoyed your stay and we thank you for taking the time to give us a 5 star review.

"Good room, bad internet"

4
17/07/2018

We were happy with the room. The new remodeled bathroom is very nice. The hall is nice and clean with a beautiful carpet. The beds were clean and comfortable. The breakfast was exceptional. The only issues that we had were that the elevator stopped between floors for about 30 seconds and then continued up. We also could not use the Internet because it was too slow. I called their tech support line but they were unable to fix it. We either could not log into the BW guest portal or we had to wait for 3 minutes for a simple page to load. Had the same issue on 2nd floor and in the lobby. Tried the Internet on 4 different devices with no luck. It is still not working 12 hours later.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Brad: We are pleased your found your newly remodeled room to be clean and comfortable and you enjoyed a GREAT breakfast. We are sorry to hear we were experiencing Internet problems and we have addressed you concerns and thank you for your feedback.

"Adequate room, great staff, very clean pool."

5
11/07/2018

There was a lot going on and the hotel staff handled everything with professionalism. I overheard several situations while sitting in the lobby in which the desk clerk had to be the barer of bad news about things that were not the hotels fault and it was handled calmly and they came up with solutions. Things go wrong and this staff seems to want to make it better which speaks volumes to me. The pool is small but crystal clear, breakfast included the typical self serve waffles, yogurt and breads with hot sausage patties and poached eggs. Housekeeping was swift and did a great job and the lobby is spacious and comfortable enough to meet people in. My experience was great for this class of hotel.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello April: We are so very pleased you enjoyed your stay and we Thank you for your 5 star review. We are so pleased our staff was frienldy and helpful and you enjoyed our pool to cool off on a hot day. thanks

"I stayed at this hotel for Family Day and my son's graduation from Basic Training at Ft. Jackson;"

4
10/07/2018

This hotel was not far from Ft. Jackson and was also close to Restaurants and stores. I enjoyed my stay! The staff was really nice. The only problem was that one of the elevators was out and the wait for the elevator was long; other than that, all was very well. The complimentary breakfast was also delicious!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Mary: Thank you for sharing your Son with us as he serves our Country and please thank him for his service. We are glad you enjoyed your stay and we will address your concerns regarding the elevator and we thank your for your feedback.

"Good option to avoid city prices"

4
06/07/2018

Hotel was in a great location, just off the interstate, 15 minute drive to downtown Columbia / USC. Room was clean and comfortable, bathroom a little small but did the trick. Breakfast was slightly below Hampton Inn freebie breakfast quality, but was decent. Cost was much cheaper than hotels closer to downtown Columbia & USC, overall a very good travel bargin. We're going to be back in August for USC move in day.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thanks for sharing your stay with us and we are so very pleased you enjoyed your stay and found us to be a GREAT value and Location. Thanks

"They stole my camera!"

1
04/07/2018

I checked out around 10:40AM and 10 mins later I remembered that my camera was left in the room just behind the TV. So I called the hotel around 10:50AM , drove back immediatly, at that moment the front lady told me my room has not been cleaned yet. Around 11: 10 ,we came back and the front desk lady told me the housekeeper did not see my camera....so I checked again and the room is cleaned already and my camera is gone! They keep saying that I misplaced the carema in somewhere else , so I checked all my bags in front of them and the police checked my car as well! I asked them to show the vedio and the owner say my room is in a blind spot, so they knew that it can't capture anything even before they show the vedio to policeman. They owner say the hotel did not take any responsibility for the lost item, and he is very defensive. He said he trusted all his housekeeper as they have been working there for many years. However , when we checked out , there is a housekeeper who is working around my room, and she even don't know where is the ice machine!! So how can a person working there many years and don't know the ice machine is just beside the elevator?! They owner repeated many times that they have return many items which is more expensive like iPhones . My camera is very new and cost me 500 dollors , so it is not cheap!! The owner's attitude is very annoying! He try to make you feel that it is customer's fault and the hotel did not do anything!! Watch you personal items and stay away from this place!! They won't feel any sorry about any bad thing happen to the coustmer and all they do is try to run away and make some excuses!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We thank you for staying with us and we are truly sorry you lost your camera that is very unfortunate. As we told you while you were on property your camera was not in the room so we are not sure where you misplaced it but it was not at the Hotel. The police were called they viewed surveillance, we offered to allow you to look at our housekeeping carts. We certainly hope that you find it. Thanks

"Zoo Trip"

5
30/06/2018

We had to change hotels at the last minute and stopped in to Best Western. Amanda (front desk) was very friendly and helpful. The room was great: clean, fresh and comfortable. We'll stay there again next time we visit the Zoo. Happy

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
We are glad you chose the Best Western Plus Columbia for your last minute change. We are so pleased our staff was friendly and helpful. We look forward to your next trip to the Zoo. Thanks

"It'll Do"

3
18/06/2018

Friendly staff, typical hotel breakfast, and plenty of it. We had a long wait at check in and got assigned to the wrong room (we were supposed to be in a "suite"). But management was very responsive and moved us quickly to the right room. That said, the rooms are just a little dated. It's probably time to see it get some work.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: thanks for taking the time to share your sty with us. Glad you found our staff to be friendly and were able to get you in your suite quickly so you could enjoy your vacation. Thanks

"Strange vibe"

3
12/06/2018

This is a plus BW that has all the requisite features While there was a modern bent towards the design, it was basic, lower-end quality finishes & furniture. Microwave, frig, in entry area. Clothes closet w/door, full length mirror on wall. Separate reading lounge area divided from bed & dresser area had a 37" LCD Tv Lighting okay but dark areas made seeing clothes or reading books difficult. Generally efficient space plan. Bathroom was very cramped/small though it had a faux marble vanity. Dark, narrow corridors leading to room. Good bed, shower okay but cramped. Breakfast sub-par in quality and variety. Desk person & patrons had a funny vibe. One lady tenant appeared to be on some dope like herioin.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thank you for sharing your stay with us and thank your for acknowledging our upgraded Amenities. We hope in addition to the amenities you mentioned you also enjoyed our free Hot Breakfast to start your day. We would love to hear from you direct regarding the "Vibe" so we can address it with our staff, in addition we are a hotel and have no tenants just guest. Thanks

"Family of Six"

4
09/06/2018

We chose this hotel because it had rooms with two queens and a pull out couch. Traveling with four kids, we try to find rooms that fit six to avoid getting two rooms. The room was very spacious, although it made for a very small bathroom. The air conditioner worked great. The mattresses and pillows were very comfortable. Check in and check out were very quick. Breakfast was your standard hotel breakfast. Cleanliness in the room was okay. The shower could have been cleaner and the pull out couch had dirty sheets when we pulled it out. The price was fantastic and for the single night, it was a great stay.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello Linsey: We are happy that we were just what you needed as i'm guessing traveling with a family of six can sometimes be a little tricky.Glad our rooms were spacious your AC was cold and your check in was effortless. We will address you concerns with our staff and we thank you for sharing your stay with us Thanks.

"Nice But Not as Friendly as expected."

3
31/05/2018

The Front Desk agents who were there at night time check in were not that friendly. Almost as if they had their guard up waiting for a confrontation when all I wanted to do was check in. I already had my reservation. I think they were reacting to the woman in front of me who had asked what the rates were. She thought the rates were too high and left. Breakfast was not great. Eggs were greasy. Did like the Vitamin water though.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thank you for sharing your feedback with us your opinion is truly important to us and we are sorry we failed to meet your expectations. Guest Satisfaction is very important to us and we ensure that our staff always has a smile on their face. We will address your concerns. Thanks

"Do not stay here"

1
26/05/2018

I stayed at this hotel five nights ago and had a good experience. This evening was a nightmare. When I arrived, I signed a document and forgot to read it. After I handed the document to the attendant, I realized I wanted a copy of the the document to read what I signed. The attendant refused to give me a copy. He did hand it back to me to let me read it. When I went to take a picture of the document, he said he would call the police if I took a picture of the document. I took a picture. He called the police to escort me out. The police came. I explained what happened to the police. While he made the police wait several minutes, I made the decision to leave the hotel on my own because of how I was being treated. The police stayed with me while I tried to find another reservation. I was shaken to my core because of the treatment I received. Who calls the police to escort someone who simply wants a copy of a document? Do not stay here.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are glad you enjoyed your original stay so much that you wanted to return. The paper work we ask all our guest to sign is a standard registration form that all guest sign verifying the rate and our policy along with vehicle information. This is for our records and for your security. We provide a receipt at checkout. We are sorry you did not stay with us and you found our standard Hotel policy to be offensive, but we can not allow our Staff to be mistreated as they are very important to us as well as our guest..

"Hot in Columbia"

4
12/05/2018

Arrived in 92 degree heat. Was glad to find this Best Western cool and clean. Exceeded my expectations except for breakfast. Good restaurant across street. Too hot to visit pool. Very quiet, clean and comfortable hotel.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello Gary: It is always our pleasure exceeding our guest expectations and we are so very pleased that's just what we did for you. Glad you escaped the heat. Thanks

"Good Value, Nice Staff"

4
05/05/2018

Coming home from a long trip. Chose this hotel based on previous BW hotels. Was not disappointed. Staff were helpful. Room was nice. Sleep was okay. Room could be darker but I feel that way about every hotel room. Breakfast choices were average. Good value.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Glad we did not disappoint and you found our staff to be friendly and helpful. Glad you loved our great value. Thanks

"Right off the interstate, quiet and clean"

5
05/05/2018

We travel to Florida each year and Columbia is our halfway point from Pa. This was the best yet in Columbia. Very clean, staff was great and for a continental breakfast it was surprisingly solid. Rooms are new and clean. If there was one complaint, the pool was closed unbeknownst to us. That's the only negative if there was one. Also, just a side street over is Chili's, IHOP and Hooters. Great location and a very family friendly hotel. A+

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello: Thanks for making us your choice for your half way stop we hope to see you on your way back to PA. Thanks

"Well worth staying here"

4
30/04/2018

Comfortable beds, very clean rooms and a free full breakfast, and free hot chocolate chip cookies. What's not to like? We would have given it a 5-star rating but the freezer in the small refrig was thick with melted and refrozen ice and could not be used.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Frank: We are so very pleased you enjoyed your stay and found us to be clean and comfortable. Glad you enjoyed a good Hot Breakfast to start you day. Thanks

"Fantastic Place to Stay"

5
19/04/2018

The Best Western Plus hotel in Columbia, SC is one of the best hotels in which we have ever stayed. It was very easy to get to off the interstate and check in was made easy by the very friendly and efficient front desk personnel. We did have one problem with the internet password not being correct, but we were tired and didn't pursue the correct one. The room was a little on the small side, especially the bathroom, but it was nicely decorated and everything worked. One of my major complaints in hotels is the poor lighting in the bathrooms. Not so at this Best Western Plus hotel. The best thing about our stay was the very restful sleep we had on the extremely comfortable beds. The bed was covered with a sheet and lightweight cover. It was just right, not like the heavy, bulky comforters in most hotels. Breakfast was the normal hotel complimentary hot breakfast with few choices for those of us who have to be gluten free. We will definitely stay here again when we pass this way.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very happy you enjoyed your stay and we Thank you for your 5 star review. We are pleased that the Best Western Plus Columbia exceeded your expectations, that is what we strive for every day. Can't wait to see you on your next visit.

"Nice stay!"

5
15/04/2018

I have not stayed at a BW recently and was pleasantly surprised. The property was nice. Our room was clean and fairly spacious. The breakfast selection was nice and the food was decent. The front desk staff was very nice. It is close by lots of restaurants and easily accessible off I77. If I had to complain at all, it was the bathroom. It was very tight and the air conditioning was a bit louder than other properties I have stayed at. Otherwise would definitely stay again.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Sheri: We are so pleased we exceeded your expectations and you were pleasantly surprised! Glad you found your room to be clean and spacious and our breakfast to be hot and plentiful. Thank again for sharing your stay with us.

"Simple, clean, comfortable, convenient"

5
15/04/2018

We came for Army basic training graduation and the hotel was close to post, which was nice. We had to add a room and a night at the last minute and it was no problem. Parking was a little tight, but there seemed to be enough spaces. Breakfast was wonderful and the rooms were clean and beds were comfortable. The staff was wonderful! Everyone was kind and professional.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello Yvette: Thank you for your 5 star review, we are so very pleased you enjoyed your stay. Please tell your cadette Thank You for serving! Glad you were able to start your day with a great breakfast.

"Dirty, smelly room"

2
15/04/2018

Stayed one night with family for popular high school sporting event. Room smelled strongly of cigarette smoke, and the bathroom was dirty. Found several black hair on floor and around tub. We are all blondes. We were told no other rooms were available, nor offered a cleaning, and my husband was handed a bottle of air freshener. Seriously. At least they were nice, however poorly equipped to handle customer service issues.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are truly sorry we failed to meet your expectations, Our guest are very important to us and we will definitely be addressing your concerns and we thank you for bringing them to our attentions. Thank You

"Quick Trip"

5
09/04/2018

Very nice hotel Great people, very friendly Good location Very close to food and shopping. Easy on and off the freeway Very close to the Army base and for the convenience the cost was very reasonable.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Thanks Don, Glad you had a great time and you enjoyed our friendly staff and great locations. Thanks

"My review"

4
02/04/2018

There were very few problems during my stay. Everything was clean and orderly inside of the room, anything we needed to find in the room was easily accessible, but it would help if there were better directions to find the elevator, but that's probably because i needed something less subtle.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Glad you enjoyed your stay and you found everything to be clean and orderly. Thanks for sharing your stay with us.

"CLEAN!!"

5
01/04/2018

Very clean and comfortable motel, spacious rooms with good beds( and pillows too). They offer a good breakfast with lots of choices, not over priced at all. Staff was very friendly at check in and check out.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Tony: Glad You found us to be clean,comfortable and spacious. Glad you were able to start you day with a good hot breakfast. Thanks

"Return trip"

4
29/03/2018

While I like to try new places to stay, it's sometimes easier to go with what you know is good. No surprises here, it's as good as it was the last visit. Plenty of parking, easy check-in and check-out, friendly and helpful staff, comfy bed with loads of pillows. Great shower, lots of towels.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thanks for being our return Guest, Returning Guest become like family and we are so very pleased you continue to choose the Best Western Plus time and time again. Thanks

"Rude Front Desk and Company"

1
29/03/2018

After driving 14 hours, 8 of those in pouring rain I made my reservation online. We went and checked in after the checked in they refused service they don't accept emotional support dogs. I had a notarized letter from my doctor and my ID card and they still refused service. It is a shame in today's world a company like this would discriminated against the handicapped. I call Best Western Corporate they said that they are independently owned and there is nothing they can do. SHAME ON THEM!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are sorry to hear you had such a long drive and in the rain, that truly makes for a long day. We do allow Service animals and follow the Guideline of the South Carolina ADA requirements for Service Animals. We thank you for your feedback.

"The hotel cancelled our reservation!"

1
26/03/2018

I booked a 2 night stay back in January for the weekend of March 23-25, 2018 through my Score Rewards travel program with points earned. I have used this service many times in the past and never encountered a problem. Upon calling this hotel to inform them that we were running late due to traffic, I was informed by the front desk associate, Chris, that our reservation had been cancelled. He stated that the credit card used to book was declined and that they were unable to reach the vendor. In the course of our conversation he informed me that the hotel was completely booked, as well as other hotels in the area, due to the many events that were happening in Columbia that weekend. I called Score Rewards to find out how this happened. They called back with a tracking number and informed me that the reservation had been made on their end. They offered to find us another hotel in the area, but we weren't sure about another hotel and decided to skip the stay. I gave Score Rewards the phone number that Chris had informed me he called about the credit card decline and it was not a number associated with their service. Since I had reserved this and another hotel at the same time through the same Score Rewards program, I don't understand how one Best Western had no problem with our reservation and this one said the card was declined. Sounds fishy to me. After traveling home and thinking about this situation, I went online and found that rooms were still available at the hotel for weekend! I feel like the hotel dropped our reservation because they could get a better price for the room due to the high demand for that weekend. We will never stay here and will tell others of this experience.

GWEN T, Public Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Carolyn; We are so sorry you did not get to stay with us and enjoy our clean and comfortable rooms along with outstanding customer service. We encourage to always call the property to add your phone number to a reservation when making through a third party so we can communicate direct with you and not have to go through someone else. Sorry your reservation did not come over with the correct information because we would have loved to have you stay with us.

"Two day stay"

5
24/03/2018

Very clean, convenient to fort Jackson , very helpful would recommend to everyone very short drive to restaurant, good breakfast in the morning, coffee anytime of the day. Would stay there again, thank you

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Rodney: Glad you found our property to be clean and a convenient location for you near Fort Jackson.We look forward to seeing you on you next visit.

"Nice place to stay."

1
21/03/2018

I would recommend this hotel to anyone planning a trip to Columbia SC. The room was nice and quiet. I was able to study and rest without being bothered by others. I took in breakfast the two nights I stayed there. It was ok for free breakfast.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello Elmer: Thanks for choosing the Best Western Plus Columbia SC, We are elated you enjoyed your stay and got some rest. Glad you were able to start your day with a good breakfast. Thanks

"Great stay"

5
16/03/2018

We went to Columbia for our Brandon's graduation from basic training at Ft. Jackson. This hotel was fairly close to the base and was very nice and reasonable. We enjoyed our stay and. Had plenty of room for visitors from our other family while he was able to be off base.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello: Thank you for sharing your stay with us and we are so very pleased your enjoyed your stay. Please THANK Brandon for his service.

"Very comfortable "

5
06/03/2018

We needed a place near Fort Jackson. We had lost a family member and the funeral was there. The hotel was spacious and welcoming. The whole staff was friendly and helpful. The room was very comfortable and very quiet. We will definitely stay there again. Thank you to the whole staff.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello Mitchell: We are sorry for your loss and glad we were ale to be there for you. Glad you found our rooms to be spacious and our staff to be friendly and helpful. Thanks for sharing your stay with us.

"Surprising!"

5
21/02/2018

Typically not a fan of Best Western as I feel the chain is on the lower end of quality hotels. The photos and rate on booking.com convinced me to take a chance for our 3-night stay. The lobby is open and contemporary. Friendly front desk staff. Room was spacious and clean with contemporary furnishings. A/C unit clean (a pet peeve of mine), mini frig, coffee maker and microwave in room. King bed comfortable. Side table lamps have outlets for easy charging of phones. Breakfast buffet typical. Good Douwe-Egbert coffee! Easy walk to Outback Steakhouse. Wifi good. All in all, would stay here again

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very please we shattered your opinion and provided your with a clean and comfortable room that met you needs and exceeded your expectations. Glad our staff was friendly and helpful and we thank you for sharing your stay with us. Guest Services

"2 Night Stay"

3
04/02/2018

In town for BCT Graduation, this hotel is 15 minutes from Fort Jackson. Breakfast was not appetizing, we made it work though as we had to be up and out early. Staff was great at checkin but not prompt in addressing what I would consider a safety issue (only one working elevator and it was covered in a spilt beverage) we eventually had to scrunch in a corner after waiting some while for it to be attended and it wasn't although brought to the front desks attention. Alot of food options nearby, would stay again if I had to. I chose this location because of the lower cost option for cancellation in case my soldier didn't graduate.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Paula First please tell your soldier THANK YOU for serving!!!!! Glad you found your check in to be quick and our staff to be great!. We are sorry you had issues with the elevator and we will address your concerns with our staff. Thanks

"No hot water"

2
03/02/2018

No hot water, spoke with 2 different people, and nothing was done. Beds were comfortable, room was clean but if you can only get cold water it ruins the whole experience. 1st person said sorry, hotel is full so probably cant keep up with demand ... 2nd said rooms ending in 4 take a while for water to warm up... well after 15+ mins and still icy cold water, thats an issue for me

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Glad you found our rooms to be clean and our beds to be comfortable. We thank you for sharing your stay with us as your feedback is important and we will address your concerns with our staff. Thanks

"Comfortable large room and adequate breakfast"

3
17/01/2018

The room was quite large, bed was comfortable, nice area with small fridge, micro and sink. Everything was clean, but the bathroom was quite small and the carpeting a bit worn. The breakfast was pretty good with enough healthy choices, but I wouldn't say it was any better than average for hotel breakfasts.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Glad you enjoyed our large rooms and comfortable beds. Glad you enjoyed our healthy item on our breakfast menu. thanks for sharing your stay with us.

"Good value"

5
17/01/2018

Needed a one night stay for a morning meeting a few miles away. Best Western Plus has earned my business the past couple of years and this location continues the quality and value I've come to expect. Very friendly staff also.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are elated you found us to be such a great Value. We are so pleased Best Western Plus is your choice for travelling. Thanks and we look forward to serving you again. Guest Services

"Von--What a Delightfully Welcoming Gentleman !"

4
11/01/2018

A clean well-appointed motel wonderfully convenient to routes 77 and 20. More importantly, a delightful welcome from Von. He was upbeat and engaging. Sought the specific room type requested and was careful to provide the best rate.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear John: We are so very pleased you found Von to be so friednly, helpful and upbeat! Glad you enjoyed our delightful service and great Value. Thanks

"Great Stay!"

5
09/01/2018

Excellent, friendly and accommodating staff. Good pillows, quiet room, modern decor with really nice artwork, very clean suite that had everything we needed....even walking distance from an Outback Restaurant! What can one say! As McArthur said "we shall return"!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello: We are so very pleased you enjoyed your stay and our friendly staff. Nothing is better than a good pillow for a good night's sleep. Glad you were able to take advantage of some of our nearby restaurants. Thanks

"Nice place for alarger group."

5
08/01/2018

This is a great conference center. We almost felt lost in the lobby it was so large. The hotel was great service and friendly. The staff did great at accepting our Service Dog, Darby is a small working dog and everyone wanted to play with our working dog.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello Patrick: We are glad we were just what you needed and you found our staff to be friendly and helpful. Glad Darby felt right at home too.. Thanks

"If there was anything wrong, I'd tell you."

5
08/01/2018

A friend and I were heading from PA to FL, and around 6:30 pm our families started frantically calling us about an ice storm coming up the coast and its nightmarish effect on travelers. (We knew there was a storm, but having 4WD and being northerners, we thought "No biggie.") We were in SC, and decided we'd better hole up for the night. We realized we were in trouble when we could not find a room anywhere! We were both on our phones trying to book online, watching rooms vanish before we could click on them! Anyway, we made a good decision--we back-tracked to Columbia after finding a room at the Best Western Plus. Let me say we were resigned to staying at a dump as we were so desperate to stop for the night. This place was the opposite of a dump. We felt we made a good choice the moment we entered the lobby. It was calm, quiet and spacious. The desk clerk was so friendly (wish I could remember his name) and kind enough to even laugh at our lame jokes. The room was tastefully decorated and spotless. More importantly, it was quiet. Of course, you could hear loud people in the hall if they went by, but that's anywhere. The beds are on platforms rather than springs, but they aren't bad mattresses, so the beds are okay (on the firm side but not too hard). The pillows were fluffy (a little too squishy for me personally), but fine. There were lots of pillows and plenty of towels in the bathroom. No complaints about the bathroom--cleaner than many motels. (I read another review saying the toilet was too close to the sink...C'MON...it's a roadside motel, not a vacation resort! If that's the only complaint, you've found a good motel.) The breakfast was very good. They kept refilling all of the foods. There were a lot of tables , which was nice. (Again, another reviewer complained there was only one meat, but geeze, it's not Cracker Barrel; it's a motel lobby!) I would definitely stay here again; in fact, we may just plan our trip around spending the night here next year since it's hard to find a good motel on the road. I am the type who can always find something wrong, so when I tell you a place is okay, you know it's pretty darn good.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very happy we were there for you and got you off the roads during the Ice Storm. We are so very pleased you enjoyed everything about the Best Western Pus and we certainly hope you decide to visit us on your trip next year. Thanks

"A QUICK STOP"

4
06/01/2018

Traveling home on weekend and it was getting late. stop for the night. would stop here again. Everything was in order and the accommodations were nice. Give it a try if your in the area and in need of a room. Clean, comfortable and a pleasant staff.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello Douglas: We are so glad you enjoyed your stay at the Best Western Plus Columbia and we are so glad you chose us on your stop on your way home. We look forward to seeing you on your next visit.

"Freat hotel"

5
31/12/2017

Excellent facility would definetely return. Friendly helpful staff. Great breakfast good location.There is a. train track in front of hotel but it was quiet all night. Rooms very nice. Good intetnet. Close to interstate

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello Ian: Thanks for your 5 star review, we are elated you enjoyed your stay and found our staff to be friendly and helpful. Glad you enjoyed a good hot breakfast to start your day. Guest Services

"Clean,comfortable and friendly"

4
30/12/2017

Stay here every year on the drive south. Always reliable stay with comfortable beds and quick and easy check in and departure. Breakfast is a bonus. Close to the highway and choice of restaurants are beside hotel.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello Carolyn: Clean, Comfortable and Friendly is what we strive for every single day with every single guest. We are so please we exceeded your expectations. We are pleased you continue to choose us year after year. Thanks

"Best Western Plus"

5
28/12/2017

The service was great. The rooms were excellent..... very clean. I will definitely be traveling to this area soon. This will be my first choice on places to stay. Two thumbs up. Four stars. And the breakfast was great also

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very pleased you enjoyed your stay at the Best Western Plus Columbia SC. Glad you found the rooms to be Excellent and clean. We can't wait to see you when you pass this way again. Guest Services

"Great place to stay"

5
24/12/2017

This is a well appointed motel with a friendly staff, clean rooms, and very nicely decorated. If ever in the area again, we will be staying here! Easy access off of I77 with many restaurants near the motel.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are Elated you enjoyed your stay at the Best Western Columbia SC. Glad you found our staff to be friendly and accommodating and close to everything you needed. Thanks

"Hotel standards"

4
24/12/2017

The hot water took approximately 15 minutes to get hot at the sink not the shower.(room 407) The bathroom was too small. he toilet is too close to the sink. There only room in the bath for one person.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Bobby: Thanks you for your 4 star review we thank you for sharing your stay with us. We will definitely address your concerns and we appreciate you bringing them to our attention. Thanks

"Good hotel"

3
23/12/2017

This hotel was good overall. The location is great. Several restaurants are within walking distance and it is just minutes from Ft. Jackson. The breakfast was not so great. Hotel staff was friendly and helpful.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Hello: Glad our location was just perfect for you and you were within walking distance to great places to eat. We are pleased you found our staff friendly and accommodating and we are pleased you chose us for your stay in Columbia. Guest Services

"Modern and nice hotel."

5
20/12/2017

We stayed in Columbia on our way back to Canada. This one was really nice, the staff were most friendly and helpful. The room was large and well decorated. I like a firm bed and firm pillows, these were great. Breakfast was quite satisfactory and hot. I would definitely stay at this hotel again.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very pleased you choose the Best Western Plus Columbia for your travels to Canada. Glad you found our staff to be friendly and helpful and our rooms were comfy and cozy. Safe Travels Guest Services

"Homey Elegance"

5
19/12/2017

I love entering a hotel lobby and finding a welcoming sight of comfortable chairs and a fireplace burning warmly. Next is the scent of the hotel as one moves through the halls. This hotel was clean and smelled clean. Entering a clean room after a long trip is also very important to me and is calming. This BW hotel did not disappoint.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Barbara: We are so pleased you felt right at home at our Best Western Plus Columbia and you enjoyed our fireplace. Glad you found our staff helpful and our rooms clean. Guest Services

"Excellent Hotel"

5
18/12/2017

Really enjoyed my stay! Great Hotel, Great Customer Service, Hotel was clean, room was clean daily, food was great! Internet was included. Thank you Wes for your kindness and for being the best desk clerk ever!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are elated we exceeded your expectations as that is what we strive for every single day. Glad you found your room, our staff and our breakfast to be GREAT!! Glad Wes was able to help with your needs. Thanks

"Excellent."

5
13/12/2017

Very clean,fast wifi,very comfortable,Nice breakfast,friendly staff,smell great from th entrance to the room,beautiful lobby,Nice Christmas decorations,Loking forward to stay again.we are from fl.and we're passing buy to visit family.Thank you.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Joanne: We are elated you found our Best Western Plus Columbia to be just the perfect stay form our friendly and helpful staff to a great breakfast to start your day. Safe travels back home to Florida.

"Clean, welcoming, and friendly"

5
10/12/2017

This was a fantastic place to stay with my family. We got a 2 Queen suite and it was the perfect size for my family with having a pull out sofa as well. The room was very clean and the front desk staff was friendly and helpful. Breakfast was okay I have had better in other places but it was not bad just very simple. I would stay here again if ever passing through.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Clean, Welcoming and Friendly is what we strive for every single day. We are so pleased we exceeded your expectations and you enjoyed your stay at the Best Western Plus Columbia. Guest Services

"Acceptable for an overnight stay"

3
08/12/2017

The hotel was conveniently located and the parking was good. It was relatively clean, a little worn in the elevator area but the room and lobby were nice and clean. The TV remote was worn with one button not working and the internet cut out regularly which was a bit frustrating. The bar fridge left a puddle on the floor at the door which we just put a towel on to soak up the water since we only stayed one night on our way home from Fla. Overall, it was acceptable and we would probably stay again.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thanks for taking the time to share your stay with us, we are pleased you found our location to be good and our rooms to be clean. We appreciate your feedback and will address your concerns with our staff. Thanks

"Very nice experience"

5
23/11/2017

Convenient off I-77. Very clean and comfortable. Breakfast was good. Location convenient to several different dining experiences including fast food. Suite was well furnished and bed was pretty comfortable.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very pleased you fond us to be a convenient location and our rooms were clean and comfortable. We are also glad you were able to start your day with a good hot breakfast. Thanks for sharing your stay with us.

"great stay"

4
11/11/2017

we were travelling from Florida to Canada. This BW was conveniently located, had good restaurants within walking distance, great parking, and good rooms. The staff were helpful but not pushy. The hot breakfast was a good start to the day. Staff were knowledgeable of the area and asked just enough question to provide us with suggestions tailored to our wants and needs.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are glad you chose the Best Western Columbia SC for your stop over on that long trip. Glad you were able to start off your day with a good hot breakfast and easy access and location. Thanks

"Great Place to Lounge with friends"

4
10/11/2017

Staying here was great because it was very convent for the surprised birthday party that we came into town for. Staying here was very good because it was clean, spacious,the location was good as well. I like where the hotel was sitting as well as the convenience of not having to drive far to get to the party I was in town for.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We hope the Surprise party went off without a hitch... Glad you chose the Best Western to celebrate with and we look forward to your return. Thanks

"Very nice to accommodate 6 people!"

5
10/11/2017

I was very pleased with everything. Very very clean and quiet. I havent slept that good in years! Im very please.. I will always book with Best Western! Im will be checking into another Best Western in Chicago.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Shertisa: We are pleased you continue to choose the Best Western brand time and time again and we are elated you enjoyed your stay with us and you got the best night sleep ever. Thanks

"Great for short stay"

5
05/11/2017

Have stayed here 4 times now to visit daughter at USC. Great value for a short stay. Other reviews have mentioned beds are comfy. We have the opposite opinion. The mattresses aren't comfy at all and feel very cheap. Maybe it's because we've switched to memory foam at home and these mattresses are inner spring. They could use more padding. Hotel is still a great value for the price.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Selena: Thanks for choosing us time and time again while visiting your daughter at USC. Sorry our pillow top mattresses are not quite up to your standards but we lover that you find us to be a great value. Thanks

"Great place to stay"

4
31/10/2017

Excellent staff at check in which was late at night and we were very tired. The clerk offered us to park and come back and she would have everything completed when we came back, and she did!. The check out process was quick and easy as well. They had excellent breakfast choices and it was well stocked with fresh choices. The beds were comfortable. Only problem was housekeeping were lax in cleaning the washroom.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Sharon: We are so very pleased that you found our staff to be friendly and helpful and you were able to get a good nights resat after a long day of travel. Glad our breakfast was just what you needed to start your day. We look forward to seeing you again. Guest Services

"Disgusting Hotel"

1
25/10/2017

Me and my daughter went here for her boyfriends Army graduation. We stayed at this hotel because it was the closet and I have always stayed Best Western hotels. The 1st night we checked inn and the towels are all stained so we asked for new towels which was brought. Then my daughter pulled the bed sheets back only to find stains and black kinky hair on the sheets. So they gave us a nicer room. We go to this room only to find stains and black hair on my bed, and stained towels again.So now it's too late too find a new hotel because every place was over booked. The next night we come back to the room just to find they never changed the sheets at all. So we asked for clean sheets and changed them ourselves. So I talked to the manager and she was very polite and apologized. She offered for us to get anything out of the snack case and drinks which we did. But said she could not give us any money back, which I still don't understand. There was one gentleman I believe Matt was his name he was very nice and polite, However the other man there was very unfriendly. The breakfast was horrible, The eggs tasted almost rubbery, The bacon was ring bacon which was also rubbery tasting. I would never go back to this place. Check your sheets people. Gross and disgusting place.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thank you for taking the time to share your stay with us your feedback is very important to us and we are truly sorry we failed to meet your expectations. Our guest are always our number one priority as you can see by many of our other reviews, we will be addressing your concerns with our management team. Guest Services

"Clean hotel at a great price"

4
23/10/2017

We stayed here for one night and we thought the room was clean and very spacious. The guy at the front desk was not very friendly. Maybe he was having a bad day, but eye rolling a customer on the phone when you are in front of other customers isn't a good look. Other than that, we thought everything was nice and we are glad we stayed here :-)

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very pleased you found our rooms to be clean and spacious. Customer Services is very important to us and we will definitely address your concerns. Thanks you for sharing your stay with us.

"Resting point"

5
21/10/2017

Great hotel, great location, very accommodating for 6 people clean and very friendly staff. I think it had a heated outdoor pool. Would stay again and looking forward to more best westerns. Excellent rates for water what you get!!!!!!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: So very pleased we were the resting point that you needed. Glad you found our staff to be accommodating and our rooms to be spacious for 6 guest, clean and comfortable. Thanks

"NICE ROOMS"

4
17/10/2017

The room I had was very spacious and comfortable. Unfortunately the bathroom was extremely small. You can't step out of the shower with the bathroom door opened. If they would have taken a bit of space of the room for the bathroom the problem would have been fixed and the room would have still been spacious enough. The hygiene was very average. I found a cleaning cloth hanging over my shower rail, which was still there when I left after 3 days. Also a glass of water was left at my bedside, but used as a waste cup for a beer cap and some other waste, which I found disturbing. The service at the check in was very professional and also friendly. Parking is good and close and the airco works fine. Breakfast is rather disappointing.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very pleased you found our spacious rooms to be comfortable. We will address your concerns with our staff and we truly Thank you for your feedback. Guest Services

"Great Hotel"

5
13/10/2017

Everyone was very nice and it was easy to check in. Easy check out. Rooms are very cozy and nice. Nothing to complain about. Very nice for a family getaway and it is in walking distance to eat. Right off the interstate which makes it very convenient.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very pleased you found our staff to be friendly and pleasant and your room was cozy and nice. Glad you found our location to be just perfect for you. Thanks

"One night"

5
09/10/2017

We started to myrtle beach for a week and had enuff points to get a free room, so we left a night early and stayed at this best western. BW is our favorite places to stay. We will definitely stay at more BW's in our future.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Gregory: We love all our guest but our rewards members hold a special place in our heart. Glad you enjoyed your stay and we look forward to seeing you on your next visit. Thanks

"Nice place for the value"

4
09/10/2017

Nice place for the value. Staff was very friendly and our room was clean. Room was by street so a little noise but not bad. Breakfast was good. About 15 minute drive from USC. Easy place to get to. I would stay here again.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Heidi: Glad you found our property to be such a great value and you found our staff to be friendly and our rooms to be clean. Thank for the great feedback. Guest Services

"There for Ft Jackson graduation."

5
09/10/2017

I was very pleased with my stay at this Best Western. Check in was very smooth and I have to thank Matt. Getting to my room was a breeze. We had the King bed with the pull out couch, my daughter slept of the pull out couch. My only complaint about the room is that the beds were a little to firm for my liking, other that that I was pleased. The breakfast was good, my daughter loved the waffles and getting to Ft Jackson was very easy. I was very happy with my stay and I would stay here again.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Kenny: We are elated you enjoyed your stay and our location was perfect for getting to and from Ft. Jackson. Glad you loved our breakfast and we thank you for sharing your stay with us. Guest Services

"Best Western, Took A Chance and Was Surprised!"

4
17/09/2017

I rented 2 rooms for 3 nights each for our son's boot camp graduation. For $85 per night per room they were really good. The lobby was clean and staff for the most part was attentive and nice. Our rooms had the king bed with pull out couch, flat screen TV, refrigerator, and microwave. The rooms were clean and spacious and a great value for the price. Check in and check out was very fast. One thing we really liked is they had shampoo, conditioner, and body wash in dispensers on the shower wall. On Thursday evening I walked down to the lobby and since nobody was in there I asked for the remote to the big screen TV to watch the Bengal vs Texans game. The only negative expedience was the ice maker broke and when my wife reported it the response was "someone moved the sign." No other info was offered by this particular staff member. Other than that our stay was great! We were pleasantly surprised because the building seemed a bit older than we usually stay in. Overall, clean, friendly, and a great value.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Bill: First we would like to THank your son and your family for your service to our Country!!! We are so pleased you took a chance on us and we exceeded your expectations. Glad you enjoyed the GAME!

"Staying for graduation from Ft. Jackson"

5
12/09/2017

Easy commute to Ft. Jackson. Very nice restaurants in the area - we went to Tazza Grill and had a nice dinner. Hotel was very quiet. The breakfast was great - lots of selection. The hotel was crowded due to the graduation, but it was easy to get to and easy to get to Ft. Jackson.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thank you for your 5 star review and please tell your graduate THANK YOU for serving! Glad you enjoyed our great location, rooms and staff. Guest Services

"Not impressed "

1
11/09/2017

I was less than impressed with the facility. The room was dirty, hair on the bed, fake eyelash on the outlet! Dust in every corner of the room. Bathroom looked like it hadn't been cleaned. Hallways were dingy, it looked like it hadn't been vacuumed in months. I would never stay there again.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very sorry we failed to meet your expectations, as you can see by prior comments this is not typical of our property and we will address your concerns immediately. We truly Thank you for your feedback. Guest Services

"Great Hotel"

5
09/09/2017

Very clean, helpful staff, great room. Was please all around!! Location was great and easy to get to many amenities that were close by. Business center was great. Front desk staff was very knowledgeable.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thank you for your 5 star review, we are so very pleased you found our staff to be helpful and our location and amenities to be GREAT! Thanks

"Plenty of room"

5
03/09/2017

At check in the attendant appeared a bit rude concerning knowledge of make and model of auto but after getting past that the lobby was very roomy and nice. The two rooms we reserved were above expectation, clean, large and comfortable. I would not hesitate to recommend a stay here. No inside pool and a very small outdoor pool noted. Breakfast was the usual routine offered by most.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Lee: We are so sorry your had a bad experience at check in, customer service is very important to us and we will address your concerns right away. We are very pleased that the room exceeded your expectations with our spacious and clean rooms. thanks

"Nice place. No safes"

4
24/08/2017

Typical Best Western. Clean, nice people. Breakfasts lacked variety with the same type of eggs for two days. (Fake fried.) No safe in my room. One small maintenance problem that I reported. They did not seem to have a maintenance log for such stuff. Small pool.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are pleased you found our rooms to be clean and our staff to be friendly and helpful. We will address the concerns you encountered with our staff and management and we Thank you for sharing your stay with us.

"Roaches"

1
22/08/2017

Room 205 Roach in bed crawling on my wife's leg. Roach climbing bathroom wall. Marketing scam with multiple nights booking requirements along with inflated prices for Eclipse weekend. Upon arrival night of 20th Aug 17 now available for one night only at twice the expected rate. Pool is the size of a small personal residence pool with no accommodations for infants, toddlers children versus adults. Breakfast understaffed with limited hours.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We take cleanliness very serious at our property as we always want our guest to feel comfortable. We will address your concerns with our staff. We are glad you got to watch the Eclipse and we Thank you for your feedback.

"Great staff!"

3
22/08/2017

The place was very clean considering the hotel was fully booked. The pool is very small but the fitness room had 2 treadmills an elliptical and a bike. All working! Breakfast was the worst ever. The staff were very friendly and helpful.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We never get tired of guest letting us know how great our staff is doing exceeding guest expectations. Glad you were able to take advantage of all of our amenities. Thank you for your feedback. Guest Services

"Best Western"

5
22/08/2017

Our stay at the Best Western has been one of the best stays. It was very clean and the clerks were very professional. We felt welcomed and relaxed. We were a family of 6 (3 adults, 3 kids) and because of the space (2 queen beds and a pull out bed) there was enough space to accommodate us all in one room.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thank you for your 5 star review, we are so very pleased you enjoyed your stay. Glad you found your room clean and comfortable and our staff professional and welcoming. Guest Services

"Pleasantly surprised"

4
21/08/2017

The rooms and facility were very clean, the staff was attentive and very helpful. The hotel is conveniently located near a lot of restaurants and the Sesquicentennial State Park. It is a perfect overnight hotel.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are elated you enjoyed your stay with us and you found our front desk to be friendly and helpful. Glad you enjoyed our location close to the parks and restaurants. Thanks for sharing your stay with us. Guest Services

"Double Room Charge and Loud"

1
17/08/2017

I setup my reservation online before checking in. Once I showed up I was told there was no reservation but did receive my room cheaper than my reservation. All was well until the next day I realize I was double charged for my room. Once from my reservation and once from front counter.

"Stress free!!!"

5
16/08/2017

After another hotel chain badly botched our reservations that had been made for two months. We contacted Best Western , they were kind, considerate And very helpful. We were made very comfortable in our well appointed guest rooms. When I travel I must had a great bed to stay rested...they delivered, very comfy!

"Pleasure Trip"

4
14/08/2017

Very good hotel. Nice large suite and very comfortable bed! Location was close to shopping and venue that we were visiting. Front desk clerk very helpful giving directions to places we needed for our trip. Breakfast service was great .Hotel was very nice and clean.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very pleased you enjoyed your stay. Glad you enjoyed our easy accessible location and our staff was helpful with directions and area attractions, shops and attractions. Thanks

"A Perfect Place to Stay Away From Home"

5
12/08/2017

This is definitely a nice, safe, clean, hotel to stay when a way from home. The staff was very professional knowledgeable. The rooms was very clean. The internet work well. The bathroom had plenty of towels. I liked the convenience of the body was soap, shampoo, and conditional installed in the shower. The A/C worked great and controls were easiley understood.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We Never get tired of hearing guest tell us they had a PERFECT STAY!! Glad we were able to be your home away from home and you found everything to be clean and you found our staff friendly and helpful. It's always a good when your A/C is working perfect on a Hot South Carolina day. Thanks

"Good Stay"

4
10/08/2017

We wanted a decent place for a decent price in a safe neighborhood while visiting family. The hotel was very clean with nice rooms, staff was kind and helpful, price was fair, location was good in a decent part of the city.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thank you so much for sharing your stay with us, we hope you enjoyed time with your family. Glad you found our rooms clean and kind and helpful. Thanks Guest Services

"Simple but nice "

5
06/08/2017

My boyfriend and I took a day trip to Columbia and stayed here. It was very nice, and the rooms were very clean. The breakfast was good included waffle makers, a variety of cereals and juices. I would go back again.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so pleased you enjoyed your stay at the Best Western Plus Columbia. Glad you found our rooms to be clean and our breakfast to be a great way to start your day. Guest Services

"Excellent hotel, great location, friendly, helpful staff"

5
02/08/2017

Excellent hotel, a great location, just off the highway. Tatiana was very helpful and friendly, the staff are friendly and helpful. Was recommended the Lizard Thicket right across the hotel, an amazing restaurant, the food is great and it is across the street so you could walk across the street to the restaurant. There are a numbers of other restaurants right next to the hotel so you can walk to them. A really good parking lot, parking is easy and there are cameras everywhere. We booked 2 rooms on our way to Disney and we stayed here again on our way back from Disney. I would definitely stay here anytime I am in the area. This hotel is definitely Best Western quality.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: we never get tired of guest telling us they had an Excellent stay, this is what we strive for every single day. Hope you enjoyed you time visiting the Mouse.... We hope you come back again and stay a little longer. Gload our staff was friendly and helpful. Guest Services

"Nice Pit Stop"

4
01/08/2017

Stayed here as a pit stop between Virginia and Florida. As Best Westerns go, this one was very nice! Beds and pillows were comfortable, and the rooms were well-appointed with mini-fridges (that were actually cold!) and small microwaves. We rented two rooms on both the trip out and the return trip, and all 4 rooms were as described here, and clean. The front desk staff were extremely friendly and accommodated our request that our rooms be near each other for each stay. Breakfast was fantastic, and included hot eggs and sausage patties, as well as a Belgian waffle maker, which worked perfectly! Would definitely stay here again.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Ashley: We are so very pleased you chose us as your PITSTOP to and from Florida. Glad you enjoyed our friendly staff and our clean and comfortable rooms. We love that you were able to start your day with a good hot breakfast to start your journey. Hope to see you back again on your next trip and maybe you can stay longer. Guest Services

"OK, nothing fantastic."

3
31/07/2017

This hotel was satisfactory, nothing really great or terrible. The beds and pillows were EXTREMELY uncomfortable. Everything else was OK. I cannot say that we will stay here again. I would have liked the room to be a bit cleaner also.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Laura: Thank you for sharing your stay with us, your opinion is very important to us and we listen to what our guest say and do our very best to improve on it. Thank you for your feedback we will address your concerns with our staff. Guest Services

"Nice Place"

4
27/07/2017

The service was EXCELLENT. Staff provided options for dinner and made an great suggestion. Beds could be a little more comfortable and the bathroom could use a little update but all in all was nice. Only problem was the internet would not connect with my android phone. I didn't call the front desk on this issue because I was only staying one night and could access it on my nook.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thank you so much for your kind works, we are elated you found the Best Western Plus Columbia a nice place to visit. Glad our staff was friendly and helpful. Thanks Guest Services

"Comfort with a Smile"

5
16/07/2017

Good, comfortable, clean place to spend your evening if you're on the road. Situated close enough to Columbia to spend the afternoon exploring and even experiencing some great barbecue. The staff is helpful and friendly, and Best Western's "hot" breakfast is always a treat to start your day.....

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very pleased your loved your service with a smile, our Guest agents do their very best to exceed guest expectations and we are glad we were able to do that with you. Glad you were able to start your day with a good hot breakfast, thanks for sharing your stay with us. Guest Services

"Trip to Florida"

5
11/07/2017

Very nice hotel. Room very clean. Comfortable bed pillows just okay. Nice breakfast starting at 630 am. Staff very friendly. Ideal location to get on and off highway. Walking distance to places for dinner. No indoor pool.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Alice: Thank you you sharing your 5 star review with us. We are so pleased you enjoyed a comfortable and good nights sleep and started your day with a good hot breakfast. We love that our staff was friendly and helpful and our location was perfect for your needs. Guest Services

"beach vacation stop over"

4
09/07/2017

Arrived around midnight, had booked online. Felt a little uncomfortable when the front door was locked and I had to press a button for someone to come from the back to let me in. I understand safety but how safe am I as a patron standing outside in the late night waiting on someone to let me in. Once allowed in they were very nice and quickly had me checked in as well as offering me my extras for being a Platinum member. The room was very comfortable unlike many hotels where you must turn on the air upon entering. Clean bathroom but could use some updating in there. Great mattress and very quiet allowing for a good nights sleep. Arose too late to try the breakfast. Check out was quick and simple.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Harriett: Thank you for being a Platinum Best Western Rewards Member... Glad we were able to get you checked in quickly and and your room was perfect for a good nights sleep. Sorry you missed breakfast, maybe on your next visit. Thank you for your feedback Guest Services

"Pleased with our stay "

4
06/07/2017

I had no issues I booked my room through trip advisor. when I checked in my room was available immediately, I was advised of the pool breakfast times and the fitness room. I enjoyed my stay the staff was polite housekeeping knocks were very low made me feel like they weren't really trying to take care of the room which was fine because we had plenty towels, I would have liked the sheets and blankets to be changed once during my stay. I would revisit this hotel I have chosen for this to be where we stay when we come to Columbia.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are elated you enjoyed your stay at the Best Western Plus Columbia. On behalf of our entire staff we want to thank you for sharing your stay with us and it was our pleasure to serve you. Guest Serives

"Check in was horrible."

3
04/07/2017

The front desk clerk was so unprofessional and failed to explain to me what she needed to charge my card for. I had already paid online and she said that I didn't pay. She begin to cry historically in front of other guest.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are sorry to hear you encountered a problem at check in. Our guest are out number one goal and we ant your entire stay to be smooth from check in to check out. We will address your concerns with our staff and we Thank you for your feedback. Guest Services

"Best among the rest"

4
04/07/2017

When traveling for work or pleasure look for a Best Western. Where the front door will always be open. All the comforts of home without the hassles. Hot breakfasts served in the morning minus the cleanup.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Tracy: Thank you for being a loyal Best Western Customer, we are so pleased our Brand never lets you down and you are always sure to find a welcoming and friendly face. Glad you enjoyed a great hot breakfast to start your day and we look forward to seeing you on your next trip. Guest Services

"Great Hotel"

5
27/06/2017

The rooms and lobby were very clean and gave a great sense of safety for our visit. Staff was very friendly and helpful. This is our choice hotel for any trip to Columbia and Fort Jackson. The washers and dryers were the best we have seen at a hotel anywhere.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Mark: Thanks for taking the time to share your stay with us. Glad you found our property clean and felt safe and secure. Thanks for making the Best Western Plus Columbia your hotel of choice for your future stays.

"Great Amenities, great value!"

5
24/06/2017

Nice looking room (first time ever having soap dispensers in the tub/shower). Very good breakfast with a variety of items. It's also great to have free wifi. I will definitely stay again when visiting the area and recommend to others

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Mark: Thank you for your 5 star review, we are so very pleased you enjoyed the Best Western Plus Columbia. We are glad you were able to have a great breakfast to start your day and wifi to help you keep up with what's going on in the world. Thanks

"Friendly Staff"

4
21/06/2017

Staff was very friendly. I stayed 6/14/2017 and there was road work in the front of the hotel. Work was done over night and it was very loud with trucks running most of the night. If work is still going on request a room in the back of the hotel if you want to sleep.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Kathleen: We are always pleased to hear our staff was friendly and accommodating and this is no exception. Sorry for the noise on the street, please make sure we put you in a room in the back on your next visit. Thanks

"Traveling by motorcycle with my wife, very pleased."

5
20/06/2017

I am traveling by motorcycle with my wife and we need good accommodations & decent eating within walking distance. This hotel meets our needs and is very clean with friendly staff and food close by. My wife was happy, therefore I am happy, therefore stay here and be happy.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear William: Happy Wife Happy Life!!!!! We are so very pleased you enjoyed your stay and you found the Best Western Plus Columbia to be just what you needed. Thanks

"nice but"

3
16/06/2017

Nice hotel is a less than attractive location in Columbia. Room was large and very clean. Great shower and nice thick towels. Desk lamp was very dim and useless. Fitness center small but clean with machines in good working order. Breakfast was awful. Scrambled eggs extremely dry ( at 6:30 am when breakfast opened), coffee was a bad instant. Breakfast room not up to the very high cleanliness standard of the rest of the hotel.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: Thank you for sharing your stay with us and we are pleased you found the room to be clean shower to be hot. We have high standards at our property and will definitely be addressing your concerns as this is not typical for what we want our guest experience to be and we Thank you for bringing it to our attention. Guest Services

"Wonderful!"

5
15/06/2017

I am very picky when it comes to hotel rooms. I was relieved to find my room clean and comfortable. The staff was friendly, polite and personable. Breakfast was good. Overall experience was wonderful!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Mary: We love WONDERFUL!!!! our staff at the Best Western Plus Columbia works hard to make sure our guest are happy. Glad you enjoyed a great breakfast and your room was clean and comfortable and just what you needed for a relaxing time. Guest Services

"Weekend Getaway"

5
09/06/2017

With many hotels to choose from in this area we selected the Best Western Plus for the great breakfast options and value. This hotel has undergone an extensive remodeling from inside to outside, and it looks awesome! We stayed in a large king size suite option and it was everything we were looking for and more. Friendly helpful staff upon check in and location turned out to be centrally located for everything. Easy ride to the Columbia Fireflies new stadium as well. So if you are looking for a great value and clean updated hotel, check out the Best Western Plus.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: We are so very pleased we exceeded your expectations and we Thank You for your 5 star review. We are elated you were able to start your day with a great breakfast and we are also glad you found our rooms to be clean and comfortable. We love that we were so close to everything you needed and we look forward to seeing you again. Guest Services

"BEWARE!!!! BEWARE!!!!!! BEWARE!!!!!!!"

1
07/06/2017

If you are anything but white do not stay here you will get racial profiled by the staff Christopher and his manager Lindy. They will accuse you of smoking in there room and charge you a smoking fee. SMH

"The best Best Western!"

5
05/06/2017

We travel through this area once a year and have stayed at several different hotels. This was the best we've stayed at by far. Clean. Nice beds and shower. Fridge. Close to interstate exit, but quiet. Restaurants within walking distance across a parking lot, including an Outback. Perfect choice for this traveler!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Carol: We are elated that you found the Best Western Plus Columbia a perfect fit you your travel's this year, We hope that you will now choose us year after year. Glad you found our location to be perfect our rooms to be clean and comfortable and our staff to be friendly and helpful. Guest Services

"Great prices and comfortable rooms"

4
26/05/2017

Stayed one night while traveling through the area. Spent $100 with tax for a large room with a king size bed. Very comfortable bed and the room was very clean. Recommend this place if you are traveling through the area. Only complaints is that the hotel is located right across from railroad tracks. Got woken up at 4am to sounds of a train going through. Secondly, apparently a Department of Defense ID card is not an acceptable form of ID at check in. Clerk asked for ID which I presented my DOD ID card. He insisted that I give him my drivers license.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest: First of all we want to THANK YOU for your service to our Country and for keeping us safe. We are pleased that you found our rooms to be clean and comfortable. We are also glad you found us to be such a great value. We will definitely address your concerns and let our staff know that a Military ID should serve as proper Identification. Guest Services

"great hotel and great price for traveler"

5
25/05/2017

Best Western Plus is a great brand for the frequent traveler. The 2 Have stayed in were new and very nice for the price. It was quiet and the staff was very attentive. I would stay here again. The room was clean and the bathroom was also.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Nancy: Thanks for choosing the Best Western Plus Columbia. We are so please you found our staff to be friendly and helpful and our rooms to be clean and comfortable. We will be waiting for your on your next visit with the same great service. Guest Services

"The Right Selection For A Quick Vacation"

3
17/05/2017

Stayed one night. Quick check in, slow elevator, comfy room with microwave and refrigerator. Clean and quiet top floor. Average hot breakfast. Front parking, Outback restaurant within walking distance, chocolate milk available!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Cathy: Thanks for taking the time to share your stay with us, we are pleased you found our rooms clean and comfortable. Glad you found our location to be great for what you needed. Guest Services

"Best Western"

5
15/05/2017

Very pleased, but bathroom is extremely small. They should probably make arrangements and install pocket doors. But the overall room was extremely well, also front desk staff was very helpful and pleasant.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Ralph Thank you for choosing the Best Western Columbia SC. We are so very pleased you ot rooms were pleasant and our staff was friendly and helpful. Guest Services

"Disappointed"

1
15/05/2017

Check in process was a disaster!!! The receptionist was totally wrong! The receptionist took my payment but he wouldn't give me a receipt! All that I could of known that he could of took my cash and said that didn't paid!

Stephanie W, Director of Sales at Best Western Plus Columbia North East, responded to this review
Sorry for the confusion. I believe you spoke with my front desk manager yesterday, who explained to you that you were given a receipt for your overnight stay payment. Your concern was that you didn't receive a receipt for your cash deposit. My front desk representative did have you sign stating we received the deposit as well as having you sign again once we returned it to you during check-out. I can understand the misunderstanding and we want our guests to be happy and satisfied so therefore we will try to come up with another method to give specific receipts for cash deposits to ensure security and comfort with our guests. Thank you for bringing this to our attention.

"Great value"

4
12/05/2017

We stayed here most of the times we were visiting our daughter at USC or attending a football game. A little far from the action, but clean, comfortable, dependable, awesome staff and much very reasonable price. The best value we found in Columbia.

"Clean rooms, friendly staff, convenient location"

4
10/05/2017

Will stay here again. Stopped on a trip home from Florida. So nice to find a hotel we felt comfortable staying in. The front desk staff upon check in was very friendly. Walking distance to restaurants and easy on and off the interstate.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Jullyn: Thank you for your 4 star review, we are so very pleased you enjoyed your stay at the Best Western Plus Columbia North. We are glad our location was perfect for your needs and you found our staff to be friendly and helpful. Hope to see you on your next visit passing through or even stay a while. Guest Services

"Clean rooms, convenient location, well priced"

4
08/05/2017

Stayed there for my son's graduation. Very clean room, great staff, Great Italian restaurant 4 miles down the road. Good breakfast buffet, would like to see water and milk available to drink, and a few more hot items - potatoes-bacon-, but certainly not a deal breaker. Bathroom door is very close to the toilet, might be hard for larger folks to get in there.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Joe: On behalf of the entire staff at the Best Western Plus Columbia North we are so very please your enjoyed your stay. Congratulations on the Graduation, what a mile stone... We are elated we had everything you were looking for from location to our friendly staff and clean rooms. Thanks for sharing your stay with us. Guest Services

"Great Budget Friendly Hotel Stay"

4
08/05/2017

This hotel was recently renovated and is Really quite nice at this price point ($105/night). I would compare this particular location to a Hampton with lower quality breakfast. The Wifi was just OK but I only noticed it on video streaming. Desk staff was great and I was with a group and they went out of their way to help accommodate us. Even mailed items I left in a drawer to me!

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Rosie: We are so very pleased you and your group enjoyed your stay at the Best Western Plus Columbia. We are so glad to hear our staff was able to meet your needs and exceed your expectations. Guest Services

"Route ome"

3
03/05/2017

The front desk was very helpful with any items we required. She told us about restaurants in the area with her recommendations. She also told us to help ourselves to plates from the breakfast area when they didn't supply our dinner with them. The whole letdown was finding gum and crackers stuck to a second tv controller under the bed skirt when checking for any of our items in the morning. We lost our expectations of any other BW stays including our booking in Barrie Ontario on the 5th of May.

GWEN T, Guest Relations Manager at Best Western Plus Columbia North East, responded to this review
Dear Guest We are so very pleased that you found our staff to be friendly and helpful during your stay. We will definitely address your concerns with our housekeeping department and staff to ensure these areas are being checked so this does not happen with another guest. We thank you for sharing your stay with us. Guest Services

"Average hotel"

3
28/04/2017

The room was clean but the road noise was very bad! The comforter smelled like chemicals... when asking questions to the host at the desk he had little to say and made you feel like you were bothering him

Stephanie W, Director of Sales at Best Western Plus Columbia North East, responded to this review
Thank you for your feedback. I apologize that you were not completely satisfied with your recent stay. I guess sometimes traffic can be heavier than others. Next time request a room on the opposite end away from the main road and see if that helps. I will certainly address my staff at the front desk. We pride ourselves in having a wonderful, friendly and accommodating staff so I am not sure what happened during this particular time, however, I will check into it.

"Best Nights' Sleep Ever"

5
27/04/2017

I make this trip frequently from Sarasota to Cleveland going the Eastern route and had never chosen Best Western before 4/23/17.what an extraordinary experience. The facility was immaculate, comfy beds friendly staff and delicious brkft.

Stephanie W, Director of Sales at Best Western Plus Columbia North East, responded to this review
You are too kind! We thank you so much for your business and your generous words! We do hope you have safe travels and we look forward to seeing you again soon!

"GREAT BEST WESTERN"

5
25/04/2017

Would highly recommend this hotel. Rooms clean and hospitality great. Restaurants close by you can walk to them. Easy access off I 77. If staying in area for a while there are lots of family and couples things to do.

Stephanie W, Director of Sales at Best Western Plus Columbia North East, responded to this review
Thank you so much for taking the time to give us your feedback. We certainly appreciate your business and your kind words! We are pleased to know that we were able to accommodate you to your satisfaction and we do hope we see you again in the near future.

"PLEASANT STAY"

4
23/04/2017

We were extremely tired when arriving. We appreciated the hotel clerk's suggestion when asked about dinner choices in the area. The Lizarad Thicket Restaurant, across the highway, was within walking distance and we enjoyed the meal at a reasonable price. The hotel was rather new and the accommodation was very comfortable. The bathrooms and bedding were extremely clean and comfortable. The free breakfast was standard fare for this type of lodging I would highly recommend this hotel..

"BW excellent stay"

4
22/04/2017

Overall it was an excellent stay.People friendly and professional. Location ideal for our trip. Breakfast offering could have had a few more choices. I would recommend all guests to stay at this BW Hotel. Enjoy AR

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
We appreciate your business and your kind words, we hope you have safe travels and would love to have you again!

"Close to Fort Jackson"

3
22/04/2017

We stayed here for graduation at Fort Jackson. The hotel is close to Fort Jackson and numerous restaurants. Good location. The hotel is average, breakfast was adequate. My sleep comfort was not good the beds were hard and the bathroom was very small.There is a small workout room which I did not use. There is also a small outdoor pool which was not open yet. We left very early in the morning the front desk attendant gave us a to go bag which was nice touch.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you for choosing the Best Western Plus during your trip to Fort Jackson. We appreciate your business. Thank you for taking the time to leave your feedback as we always strive to make sure our guests are comfortable, satisfied and well taken care of during their stay. Your comments help to ensure we maintain and make the necessary changes to keep everyone happy!

"Nice Visit; Breakfast Was a Plus"

4
19/04/2017

My sister and I had a reunion at this hotel recently and both of us were mostly happy with our accommodations during our stay. Our room was pretty clean and check-in was a breeze. The front desk, housekeepers, etc. were very friendly and helpful. We enjoyed the free breakfast both mornings although the eggs were not the best I have had. There was a large variety including hard boiled eggs, either fried or scrambled eggs, sausage, muffins, toast, pancakes or waffles (make your own), yogurt, fresh fruit, peanut butter, instant oatmeal and grits, and cold cereal. Coffee was available 24 hours and was very delicious and perfect. There was also fruit juice and flavored water. We reserved a suite so we would have more room and it was nice to be able to spread out some. The only complaints I would mention are that the toilet ran and the bathroom was small. We used the microwave and mini-refrigerator during our stay and both worked fine but the freezer needed defrosting as it was filled up with ice and therefore, there was not a lot of room for frozen items. The tv was a fairly large size flat-screen and there were plenty of plug-ins for charging our phones. I do suggest that larger trash cans be placed in rooms for those who eat in their rooms, but other than that, we were very happy with the cleanliness and appearance of the room. The automatic body wash soap, conditioner, and shampoo on the shower wall was very nice although it was empty of conditioner while we stayed. We had plenty of towels and washcloths and never lacked for them. The beds were comfortable enough and there were plenty of pillows for both of us. The elevators were a little slow, but nothing to complain about. It was convenient to places we needed to go and the hotel was not far from some restaurants, Sam's Club, Wal-Mart, Target, etc. We stayed on the 5th floor to avoid the ice machines (which were on the 2nd and 4th floor). We heard the train at night, but nothing that was exceedingly annoying. We both enjoyed our stay and would stay there again.

"Ijs"

4
18/04/2017

We have stayed at this hotel a lot I mean a lot of times now the Hotel is very clean and the employees are nice and friendly the breakfast is very good but the hotel is in need of new beds the mattresses are just to darn HARD NOT COMFORTABLE AT ALL

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you for taking the time to give us your thoughts and nice comments. You mentioned that you stay with us a lot and we certainly appreciate your business and also your feedback. We are sorry to hear that on this one occasion you were not pleased with the mattress in your room. We do hope you find comfort during your next stay. We hope to see you again soon!

"nice hotel overpriced"

3
18/04/2017

Nice hotel little overpriced add a plus and charge more money not worth it. It was a clean place. Enjoyed the stay, next door to outback. Breakfast was good checkout easy. Only drawback was evening desk guy very rude didn't like being there I guess everybodyhas bad days.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you for your business and taking the time to give us your feedback. We are pleased to know that you enjoyed your stay and convenient location. We strive to make sure that our guests are pleased with their accommodations. We are a Best Western Plus, meaning that we do offer several more amenities than a standard Best Western. We also try to price ourselves competitively within the same price range of the other comparable hotels in our market. I apologize for anyone being rude to you during your stay as this behavior is NOT acceptable and will certainly be addressed! We hope you will stay with us again in the future!

"A Wonderful Find"

5
18/04/2017

We liked that the desk clerk honored our "highway magazine" coupon without any hassles. Clean room; Very comfortable beds and thick comforter; Excellent breakfast room and full breakfast. clean modern hallways appear to be recently carpeted.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
We are thrilled to know that you enjoyed your recent stay and experience while staying with us. We certainly hope you will join us again if ever in our neighborhood again in the future! Safe travels!

"Very Nice Hotel and Great Location"

4
17/04/2017

One of he nicest Best Western's I have stayed at. Staff courteous and friendly. Check in was easy. Convenient to highways and to downtown Columbia. Stayed over night and left early so we did not try the breakfast. Clean and comfortable.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you so much for taking the time to review our property and give us such kind words! We are so happy to hear that you were comfortable here and enjoyed your stay. Please come see us again!

"Great, Recently Refurbished Hotel"

5
13/04/2017

The decor is very elegant and welcoming, especially for a Best Western, but it does include the PLUS in its name which apparently increases the level of amenities. Rooms are spacious and very modern; service is friendly and accommodating. I slept extremely well but my wife found the mattress quite firm.

"Dirty sheets"

2
09/04/2017

After working all day and driving 4 hours to my next destination, I was extremely disappointed when I finally crawled into bed at 1 am only to find disgusting dirty sheets on the bed. I called the front office and was told if I wanted new sheets I would have to go downstairs to get the sheets then strip the bed myself. When I got back to my room and started making the bed, I realized the new sheets weren't even the correct size, so once again I had to go back down to the front desk and get another pair of sheets. I understand that there was only one person working and they couldn't leave the front desk unattended, but I really didn't appreciate having to run around the hotel in the middle of the night to fix up my bed that should have already been clean and prepared for me prior to my arrival. I was not pleased with the lack of customer service nor the cleanliness of this hotel.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Would you please contact me directly at the hotel? My direct line is: 803-736-6666. Please ask for Stephanie or Lindy. We greatly apologize and want to speak with you regarding this matter so that we can handle this correctly.

"Stayed here for the masters "

5
09/04/2017

Great place to stay. Easy and accessible to get to from charlotte Douglas airport and to get to augusta to watch the masters. We had a room with two Queen beds, the room was clean, the hotel was clean, breakfast was ok but you could go to the numerous restaurants just outside the hotel if you need breakfast. friends with us stayed on the bottom floor and said that the only issue they had was one of the entrance doors by their room would be opening and shutting through the night making a constant noise. I would definitely stay here again in the future.

"Good quality hotel"

5
08/04/2017

I booked this hotel last minute when the one I had booked did not work out. While the location was not terribly convenient to where I would be spending most of my time, it was a very pleasant experience and I would stay here again.

"Best experience ever"

5
04/04/2017

We stayed for one night and had the best experience! This hotel is one of the best (if not THE best) we have stayed at in North America. Starting with Chris's welcome at the front desk, our stay was exceptional!!

"Great stay"

5
02/04/2017

The executive king suite is very cozy and roomy. The amenities and breakfast were great. Very quiet and comfy beds too. Staff is friendly and room was clean! I could've stayed a week but had to move on. I'll definitely return!

"Not Bad"

4
27/11/2016

The hotel was nice. Bathroom is somewhat small if you are traveling with others particularly small children. They have washer/dryer on the premises which was nice. There was no indoor swimming pool or hot tub and the outdoor pool was closed for the season. Other than that, we had a good stay and would recommend the hotel to others.

"Ok budget hotel"

3
24/11/2016

Was I town for my sons graduation from army basic training at Fort Jackson. Hotel is about 3 or so miles away from Fort Jackson & budget friendly. Just be aware that if u have a family in the room they don't have extra blankets.

"Good Solid Reasonably Priced Hotel"

4
23/11/2016

My family stayed at the Best Western to attend a military graduation at Fort Jackson. I chose this location because it had lots of food places in walking distance or short drive-- Chili's, Outback, Lizard's IHOP. Also it was about 5 miles from Fort Jackson. The hotel suite with queen beds was clean, comfortable but a little tight. It also had a sofa bed. The breakfast was typical serve yourself with pastries, waffles, cereal oatmeal and depending on the day- eggs bacon or sausage. No restaurant or bar but it had a small gathering area with a TV. The front desk staff was great. I booked through travelocity with cancellation so it was about $120 a night without taxes -- my brother got a king suite (much roomier and on the corner) for about $100 a night through booking.com.

"Clean,comfortable, convenient!"

5
22/11/2016

I will definitely stay at this hotel again if I am in the area. The staff was very courteous and even helped us with directions, the free breakfast was very good all three days we were there. The room was clean and very comfortable. The only thing I wasn't thrilled about was the lack of lighting. All the lamps were in corners leaving the middle of the room and the desk a little dark. There were six restaurants within easy walking distance (the same parking lot) ranging from Outback to Waffle House so we never had to venture far for dinner.

"Good accomadation but bad location"

3
15/11/2016

The room decor looked like it had been recently updated and was very pleasant. The room was clean and the bathroom which is private and does not have the vanity sink area outside the bathroom (which I look for) was also maintained well. The biggest negative is that the hotel is across the street from the railroad tracks, need I say more. Luckily the train only went by a couple of times once at 12:30 am and again around 6:30 am. Also the breakfast was below par with premade eggs which were rubber, bad pancakes but did have normal breads and pastry.

"Please Read ! This is a very important review ."

2
14/11/2016

This was one of my worst hotel stays ever . It " appears" to be a nice hotel but its not . I was given the key and directed to my room . I opened the door and the room had not been cleaned . The bed was unmade and there was dirty linen in the bathroom . The desk clerk on duty during my stay was cold and stern . She surely doesn't make you feel welcome at all . That is not the worst part . I was accosted by a strange man at the pool area . This hotel is not a secure property especially at the pool . They have an unlocked gate that anyone can enter and go in the pool . Also , when someone enters the pool area there is no escape . There is only that one gate and you are trapped . I was very shaken and upset and I went inside to report the incident . Instead of caring about my well being , the clerk started asking questions about my being on the property . I reported it for a very important reason . I do not want anyone to experience what I did . They do not have adequate security or cameras on site . If they did this kind of thing could not happen. When I went inside to report it I asked the desk clerk ( the same rude lady ) the internet password because I was upset and needed to email someone . She said I had checked out and she couldn't give it to me . I was appalled . I was in a very dangerous situation and all she cared about was hotel policy ! How cold and uncaring can a person be ? I was sent an email asking me to review my stay which I did . I received a very cold and hateful response from the hotel manager . Her name is Lindy and she should be fired for her attitude . Her reply to me was accusatory and she blamed me . She showed no concern at all for my safety nor did she apologize for anything . I have never been treated so badly as I was at this hotel . I hope people will take the time to read this review because this is not a safe place and the employees don't care if you are attacked or not ! Furthermore , this was the weekend of a big football game and they doubled the price for all of their rooms . This is called " gouging " and its illegal . This hotel needs NEW management and nicer , caring people . Please do not stay here . They don't deserve your patronage .

"Stop over"

3
10/11/2016

Clean accommodations. Not exactly sure what the "plus" indicates but believe this one was a bit pricey. We needed a place to rest after 10 hours driving north and this was sufficient. It was however very crowded with teenagers participating in a local track meet the next day. Luckily the chaperones (adults) quieted them down in the lobby by 9 PM.

"Worst Western Minus"

1
02/11/2016

An aggressively rude and insulting desk clerk was my introduction to this worthless hotel. He studiously ignored me while tapping away on his computer. When I said "Hello", he replied with a scowl "Hold your horses"! Immediately upon entering the room assigned to me I checked the air conditioning (it worked) and the TV (it didn't). This was disappointing as I had planned my trip so I could watch the second half of an important (to me) football game and the World Series. I called the front desk to report the problem and the clerk replied "Too bad". When I protested, he said "Tough luck". I asked to be moved to another room; he said "No". I asked to be allowed to check out, he said "No". I asked him to call a repairman, he said "No". In each case, I asked "Why" and his response was snarling rudeness, So, a long night in a silent room (no radio either) with the world's smallest bathroom and an inedible breakfast earns this dump an honored place on my list of all time worst. Too bad, because I generally find Best Western to be a bit worn but very friendly.

"Carolina Best Western"

4
01/11/2016

Rates were rather high for the basic room we had. Room was usual hotel room. Breakfast was usual continental options. It was located close to I77 which was convenient for us. The woman at the front desk was very cheerful which was nice after a long day in the car.

"Ok"

4
31/10/2016

Needed a place to stay for the night after driving 10 hours. Was told there were no rooms. So we used the restroom before we left and when we came out was told a room came open but the cost was $200. We had paid $89 just the week before in Daytona Beach, FL and the room and hotel was much nicer. Can't understand the high cost. I would have paid it but my husband was tired and needed to rest.

"Not Deserving Such High Ratings"

4
24/10/2016

I was expecting more from this hotel because of the reviews on this site. The hotel was nice and it was the nicer Best Western than another I have stayed at. I think this is probably the best hotel in this area. However, the area wasn't great and I could hear the trains passing early in the morning. If I was going to stay in Columbia again, I would pick a different part of the city. My largest complaint is that they did not have any pack and plays/cribs for use. I don't know if I just assumed they had them and overlooked this. Fortunately, this was a stop on the way home from a longer vacation so we had something for my son to sleep in. I was very surprised that a large chain hotel would not have any for use. Overall, it is a good choice if you are using a Best Western gift card (like I was) or have to stay in this particular location. Otherwise, I would look elsewhere.

"Nice Place"

4
23/10/2016

Stayed here on our trip to Florida. Hotel is very nice and room was spacious and clean. The breakfast was typical continental with no frills. We did have a problem trying to get our $50 voucher promotion for 2 stays. Had to call main office & finally got it resolved.

"Certificate of Excellence- Well Deserved!"

4
14/10/2016

This property has earned its reputation. The staff were great, the rooms were clean and comfortable, the location was convenient, breakfast was good. Many times a review will give the positive and then say..."but." I have no "but," nothing negative at all. My kudos to Best Western Plus Columbia North East!

"Excellent helpful staff and good value"

4
12/10/2016

I would have given it a 5 if it was slightly more modern. We were there during Hurricane Matthew and although the staff were very busy they always remained incredibly helpful. Tatiana and her manager went out of their way to help everyone. If you want a good value clean hotel then this place works. They don't have a restaurant or bar but across the road and an easy walk you have the Outback Steak House and a couple of similar places

"Evacuation Retreat"

5
12/10/2016

We spent four nights at the Best Western Plus in Columbia after a mandatory evacuation order forced us to leave Myrtle Beach. The service we received from Tatiana and her manager was second to none. They allowed us to check in early with my nervous and elderly parents and went out of their way to help us with all queries and requests (extra nights stay, help with our sink, directions for near-by shopping) - and in general were extremely professional and kind under demanding circumstances. The hotel was very busy as you would expect with many families displaced from their homes. We appreciate the service and support we received from Tatiana and all the staff - Best Western are very fortunate to have such dedicated and passionate staff. We can't thank you enough! Mary Beth and David - room 202 and 204

"Graduation"

5
05/10/2016

To the young lady that does the overnight audit. Thank you so much for assisting me and being patient with me while I checked in. The room was very cozy. The water was great. I slept very good and I appreciated my stay for the rate that I received thanks to victory travel who provided the military family and friends rate of 79. I couldn't beat that deal since the motel that I was previously booked at charged 69 and it wasn't half as decent as best western.

"Not worth for the Money you spend"

3
03/10/2016

I would rate this hotel as regular Best Western or lower, Need better service to be considered as Plus. Air Condition was not able to maintain proper temperature range. Over all its ok hotel, apart from front desk all were very friendly.

"Possibly just the room?"

3
27/09/2016

My husband and I stayed here for Parent's Weekend for the 3rd time in a couple of years since our daughter is at USC. We have previously found the hotel to be very clean and kept. Judging from other reviews here, the hotel is still maintained at that level. Our room 117 was on the first floor. The hallway carpet looked to be stained and in need of cleaning. Our room had a black spot in the corner of the bathroom under the sink that I refused to inspect further to see if it was mold (I really didn't want to know) but it needs to be taken care of. The toilet handle had to be held down a long time for a weak flush. And although I don't blame the hotel, the shower is very slick and I had to catch myself, half falling. Also the shower head pressure was so strong that it was too painful to stand under, so I had to turn my back... not comfortable. As I said, it may have just been our room. We are willing to try it again since we've had such good experiences before and the staff is always super nice. And perhaps we should have just asked for another room....which we will do the next time. Too good of a value for the money to write off.

"Nice Place"

5
26/09/2016

For getting to Fort Jackson, this hotel was very convenient for us. If you are hoping to take advantage of the breakfast in the morning, don't bother. They don't open till 6:30 A.M. and you need to leave the hotel earlier then that to get on base to see your SIT.

"Enjoyed our stay"

5
13/09/2016

The rooms were very clean and modern and the breakfast items were very good. I am very picky when it comes to hotels and this hotel exceeded my expectations and the price was very good. Highly recommend.

"Would stay again."

4
12/09/2016

I found this hotel to be clean with a comfortable bed and great water pressure. The hotel staff was friendly and made my stay a pleasure. There are a couple of restaurants within walking distance but not much to do in the immediate area. I would stay here again.

"Be weary"

1
12/09/2016

Something bit me while I was there and also there was a strong cologne smell in my room. There was not enough staff to meet my needs whenever I asked for something she could not help. I had a dirty comforter with hair on it and my husband had to take the comforter off the bed and take it to the front desk. The only good thing was the cleaning lady and the front desk lady in the morning. They were nice. I will not refer friends or family here. I normally don't like to say negative things about an hotel but I was extremly disappointed and these bits on my body hurt and are red and sore. I do not know what bit me but if you go here please be careful. I will never stay at another Best Western ever!!!

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
I wanted to take the time to address your issues and concerns. First off, after your initial complaint of having bites, we called Ecolab, our local pest control service and had this room checked. The room was and is free and clear of any and all "pests". We always strive to ensure that our guests are well taken care of and satisfied with their stay, therefore we wanted to make sure immediately. We were given documentation of the clean and clear inspection of this room and I will certainly be happy to provide you with a copy. Secondly, you stated that we did not have enough to staff to meet your needs. We are not a full-service hotel, however, we have more than enough staff to fulfill any needs of the guests that we provide services for. You claim that your comforter was dirty and then stated that the cleaning lady and the front desk associate was good and also nice. I apologize for any unpleasant experiences you may have encountered, however, I can assure you that your "bites" did not result from a stay at our property. As far as your decision to never stay at another Best Western again, that is your choice. Although, I find it preposterous to blame a specific brand for any issues you may or may not have encountered while staying with one property.

"Very nice option for quick overnight!"

5
11/09/2016

We stayed here on our way from Pennsylvania to Disney world. The parking was alright, sort of tight and crowded. The rooms very slightly noisy (maybe due to our location near the pool and our loud neighbors.) They gave us a crib right away which was nice and had a microwave and fridge. I personally didn't feel like the area was super safe. The next morning the breakfasts was by far one of the best I've ever had. Trust me you won't be disappointed. It was all delicious and superseded the other downfalls I noted above. The pool area was quaint and very beautiful. The lobby is very nice and comfortable. Eating area for breakfast very roomy. They also offer you snacks to go which is great. I would recommended this hotel for the price!

"Great hotel"

4
08/09/2016

Very pleased with hotel. Rooms were very clean and modern. A Complimentary breakfast buffet was included. Staff encountered were friendly. I Did not make it to the downtown area so cannot comment. Would definitely stay again if in the area.

"Truck Driver"

5
01/09/2016

The experience was great had a good night sleep & breakfast was good as well The staff was friendly in helping me park my tractor trailer wrecker when we called they held a room for us with no problem

"Not too bad"

3
26/08/2016

The hotel was clean and the staff was great. The beds were comfortable too. A nice selection of things for breakfast. Not just a muffin and juice. The pool was small but nice for a little dip. Not the greatest part of town but close relatively close to Ft Jackson. I was told that I had a suite with a kitchenette but it was really only a microwave and mini fridge

"Columbia SC Best Western"

5
23/08/2016

Normally I visit this hotel once a year. My normal stay is about 2-3 nights I find this hotel conveniently located since I visit friends and family which lives in the general vicinity. The staff at this Best Western is always friendly and professional and very helpful. Normally I always like the suites since they are more spacious plus they are well maintained. I can't think of no problems or major inconveniences since my history with the Best Western Hotel chain A. L. Hughes

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you so much for taking the time to give us such a kind review and also for your repeat business. We truly appreciate you and are so happy to know that you are completely satisfied when you stay with us! We look forward to seeing you again!

"Attended granddaughter Army Basic training graduation"

5
20/08/2016

This hotel was perfect for what we needed. Clean rooms, comfortable beds, and breakfast that suited our needs. Staff super friendly. Very close to Fort Jackson, and right off highway 77. I would highly recommend, that if you are going to Fort Jackson, or a stop over heading south, this is the place.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you so much for your review and recommendation! We thank you for your business and are pleased to know that we were able to serve you and suit your needs! Please come again!

"Always good"

5
16/08/2016

Our son is a student at USC. because of that we have stayed at a couple different Best Western and Wyndham in the area. This is by far the best value. This Best Western is renovated. The rooms are new and clean. Breakfast is typical for the brand. It's clean and there is plenty of what's being offered. It is well attended by staff. The front desk people are helpful, knowledgeable and friendly. The whole staff is the same crew we have seen through our four visits now over the last couple years Same with the person working the breakfast. Pool is tiny but it did the job. Plenty of towels by the pool. Easy on and off highway. About 10 minutes to campus.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you for your continued support and business! We appreciate you taking the time to leave us a review and such kind words! Very happy to know that you are pleased during your visits. We look forward to seeing you again!

"Bang for your buck"

4
15/08/2016

Overall I love this hotel. this is the perfect place to say that has quality and a touch of elegance. You can't beat what you are getting for the price. I have stayed here many times and I would stay again. I love this hotel.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you so much for the awesome review and your business! We can't wait to see you again!

"Basic training graduation "

4
06/08/2016

The hotel was nice. Clean rooms and hot breakfast was nice. Pool was not nice. 6 floors....full hotel....pool the size of a hot tub. But....back to the good....staff was amazing and very helpful for information about the base.

"Nice hotel"

4
06/08/2016

The hotel is nice. A little dangerous to get into off of Two Notch road because there is no protected left turn, and there is a lot of traffic. The hotel was clean, updated and the staff is friendly. I didn't feel very safe leaving my car in the parking lot. The only thing between the lot and a side street is a weak row of bushes, and the neighborhood didn't have the safest feel to me.

"Passing through ad stopped for the night"

4
26/07/2016

My wife and I were passing through on our way to Florida and stopped here for the night. The hotel is very clean, and the staff very friendly. I would recommend this hotel and I will definitely stay here again.

"Very nice and friendly"

4
22/07/2016

I really enjoyed our 3 night stay here. We were there for my son's graduation. The first room we received the room had not been vacuumed but the front desk employee immediately exchanged rooms. Everything was wonderful. Short ways to the gate to go one post and very easy access! If u are looking for an affordable, clean hotel this is the place.

"Good stay"

4
22/07/2016

Easy to get to from freeway. Staff was pleasant, check-in was quick. There are restaurants within walking distance, which is a real value after sitting in a car all day. Room was clean-no problems. Breakfast was good.

"Nice place to stay"

4
21/07/2016

Good welcome when we arrived. Used discount from BW. Rooms are large with desk, couch, and two chairs. Breakfast was more than adequate. Near Home Depot and four restaurants. Gas price very low on the way to highway. Several other choices but BW Plus is the best.

"Was pretty good, but had a couple issues."

4
20/07/2016

We stayed here on our way home to VA from a trip to Disney in Orlando. We were happy to find this hotel with a pull out sofa since my son, age 21, and daughter, age 15 were traveling with us. Room was very spacious and seemed to be very clean, but the blanket on my daughter's bed did have a spot on it where someone had spilled something on it (which we did not notice until the next morning unfortunately). It was not a stain because it felt stiff - like a sugar drink had been spilled on it. Also, I had to call down in the morning to get a spare roll of TP for the bathroom because there wasn't much on the rolls in there (there were 2 rolls but both were almost completely empty) and there was no spare. No one was available to bring that to our room per the person working the desk so my husband went to the service desk to get it. The young lady there was caught off guard by him because she was on her cell phone and when he said "excuse me can I get a roll of toilet paper" he said she just about jumped out of her skin. Other than that, this hotel was nice though the spot on the blanket did make me question how clean the room actually was even though it seemed very clean. I don't know what the policy is for hotels and washing blankets, but I would hope they wash them like they do the sheets??? Staff was friendly. Breakfast was pretty good but the pancake maker ran out of batter and no staff ever changed it while we were in there eating - so I made myself and waffle instead.

"Great place to stay"

5
19/07/2016

This hotel is a great place tom stay. We always stop on our travels North. The location is convenient and there are many restaurants nearby to walk to for a meal. The place is clean and staff friendly.

"Restful stay"

5
09/07/2016

Easy to find off the highway and close to restaurants. Check in person gave good directions to restaurants. Check out was very easy. Breakfast was great...appreciate the USA today paper. Traveling alone was glad for the well lighted secure parking.

"Just Great!"

5
06/07/2016

Everything about this hotel was great. Service, amenities, free breakfast, and the rooms. We had two rooms and both were spotless. Great value and a good location near great restaurants. Thanks for a great stay!

"Pretty good for one night stay"

4
05/07/2016

Hotel was clean and the room too. Room was nicer than expected, with plenty of room for my family of four. Staff was friendly, and they get bonus points for being part of my company discount list. It was near a few restaurants and a Walmart, which was helpful as we just stopped for the night before continuing our trip to Ormond Beach, FL. They had a decent free breakfast. I would stay again.

"On the way home"

5
02/07/2016

Hotel is clean and shower is amazing. So much water pressure. Especially after a long day on the motorcycles. Bike friendly, they have a discount on the room for that. Only issue is you cannot park bikes under the awning. Found a spot up close. All in all a great place

"Excellent overnight stay"

4
27/06/2016

We stayed onvernight while traveling and had an easy check-in, comfortable, clean room, helpful staff and good breakfast the next morning. Our king suite with sofa bed worked great for our family. We have no complaints and will stay again.

"Nice Hotel"

4
26/06/2016

This Best Western hotel had a very clean and well appointed room. The staff is friendly and very beds are very comfortable. The free breakfast was a disappointment. For the number of people in the hotel they only had one waffle maker which caused a significant wait. They had no bacon only sausage patties to go with the eggs. I will stay there again. The breakfast will not impact future visits to the Best Western Columbia.

"AMAZINGLY CLEAN AND CENTRALLY LOCATED"

5
21/06/2016

This Hotel was a Pleasure to walk into......the Lobby Area was Clean.....Receptionist was Pleasant and Efficient.....Room was Spacious with a Sofa......Bed was Comfortable....Bathroom was Clean with Soap, Shampoo, and Conditioner Dispensers in the Shower Area.......Room Supplied With Mini Refrigerator, Microwave, Coffee Maker......Pool was a nice size..........Breakfast was a good variety.......You can make your own Belgian Waffles, there is a Pancake maker machine, fresh eggs, biscuits, gravy........Everyone and Every age Group will be Delightfully satisfied!!!!!!

"Ok place to stay"

3
18/06/2016

We stayed here on our way back from Florida. After such a great stay at the Best Western in Richmond Hill GA, I did not hesitate to book this one. It certainly did not live up to the caliber of the BW in Georgia. Disappointed by the whole experience. The front desk staff were friendly and our room large and clean. The layout was a little as the microwave and fridge were by the door and the bathroom was quite small. We needed towels of course. There were 5 of us and only 3 sets of towels. Our bed sheets were wrinkled and stained but looked to be otherwise clean. The breakfast was not very good although the coffee was good and also the pancake. The waffles were not however. The eggs were terrible. We talked about it later and decided we should have gone next door to the Waffle House. There are a number of restaurants next door and close by which was convenient. Easy on and off from the highway too. The kids enjoyed the outside pool though it was not heated. We won't stay here again. There are better choices close by.

"Great Stay"

5
16/06/2016

I enjoyed my stay very much. Very nice hotel inside and out. Enjoyed having the ability to checkout at noon. Staff at check-in was very accommodating as well as at checkout. Breakfast was good. Hotel staff great.

"Great big Shower neat and clean"

5
13/06/2016

Plenty of eateries nearby even gluten free. Very good breakfast selections large shower stall with seat and sprinkler hose Right off the interstate easy on and off great for a travel hotel anything you need can be found at this exit

"Excellence of Best Western Plus"

5
11/06/2016

Everything was top-notch. Travel from Stuart, FL home to Mattapoisett, MA home at least twice/yr. Wife and I will plan our trips to re-visit this BW. From the initial staff welcome to the excellent condition and cleanliness of the room to the many treats at the continental breakfast, all was beyond our usual experience at BW's. If anyone is in this area, don't miss it.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you so much for your continued patronage, we truly appreciate it! We are so happy to know that you are pleased with our hotel as well as our staff and all that we have to offer. Also, thank you for taking the time to write such a heartfelt and wonderful review!!! We hope to see you again soon! Safe travels!

"Best stay at ANY Best Western"

5
04/06/2016

Great room - plenty of space. Clean. Quiet. Though it was close to Hwy, No noise to compete with when sleeping. Refrigerator, microwave and sofa sleeper, besides KING bed. When passing through this area again, I would definitely book to stay here.

"GREAT STAFF From Executive Chef M. Williams"

5
04/06/2016

Great staff From Ms, Brenda, Ms.Lindy& Mr. Jermaine. I had a concern about my AC unit not cooling my room off, Ms. Brenda and Ms. Lindy jump on it so quick to resolve the issue meaning my room was cool and comfortable, Jermaine what an AWESOME GUY, took the the time out to give detail information to get around Columbia and he was compassionate as if I was a family member of his and the whole staff customer service skill made you felt like family. This staff get 5 STARS THANKS for making my stay WONDERFUL

"Dark Room"

2
01/06/2016

This property was given a good rating on other travel sites but honestly do not see why. Room was very dark and bathroom was very small. The 'hygienic' TV remote control had some leftovers on it and floor didn't 'appear' clean. Room layout was ok and everything necessary was available so no complaints there. Basic hotel buffet breakfast with the ubiquitous waffle machine.Staff was friendly. Restaurants within walking distance (e.g. Outback, Waffle House). One final note, there is a railroad track across from the hotel so you may hear and occasional train.

"Great place nice people????"

5
20/05/2016

Had my stay at the Best Westeren from May 18-20 and I must say it was nice. Check in was a breeze and Mz Linda was very helpful?? For my next stay in Columbia it would definitely be at the Best Wasteren. Thanks again to all the staff????

"Room didn't get cleaned but they made it right"

3
19/05/2016

Word of warning, don't keep your Do Not Disturb sign on as late as 11 am or your room will not get cleaned. The staff leaves. But they didn't tell people that at check-in and I've never stayed in a hotel that didn't clean in the afternoons. So needless to say we had a dirty room when we got back that night. But after several times asking for them to help us out in the bill they did. They informed us at check-out of the small discount. Better than nothing but could have been avoided if their welcome speech at check-in included their cleaning times.

"Good Hotel"

5
16/05/2016

Very good experience. Easy on and off the interstate. Comfy room, Quiet, well appointed, clean (and I am picky). Competent and welcoming staff. I would come back to this hotel if I was in the area again. Would also recommend it .

"Bad Start"

3
13/05/2016

As soon as I entered the room I noticed a pair of dirty socks on the floor and knew that wasn't a good sign. When I went back out to grab something from my car, I noticed the inside handle was covered in some sort of greasy film. When I pulled back my sheets to go to bed, there were crumbs, lots of hair, and what looked like (or what I hope was) chocolate smears. Called up to the front desk to ask for clean sheets and was told the bald face lie that they didn't have any extra sheets in the entire hotel and that we could check out if we wanted to. Would've done so had I not arrived so late in the evening and every other hotel wasn't book. I had to be at a military graduation first thing the next morning. Slept on top of towels on the bed for a miserable night. Stayed another day with no problems, but that first night was awful coming off of a 6 hour drive.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you for your business. I want to apologize for any issues you may have had while staying with us. We strive to do our absolute best to accommodate and provide excellent service for our guests. I was very surprised after reading your review and taking note of all that you say you encountered. You mentioned that you called to inquire about extra sheets, however, we had no notations or mention from you of all the things you complained about in your review. You never even addressed any of these concerns during check-out. That being said, we were shocked to see this detailed review months after your stay. We will always do our best to make our guests happy and satisfied while staying with us and we certainly would have done the same with you had we been aware of any problems you were having. I also note that you stayed with us a second night and were pleased. We appreciate your business and do hope that you will stay with us again in the future. Please always make sure to inform the front desk associate of any issues or concerns you may have while staying with us.

"Reliable Roadside Stay"

3
10/05/2016

This hotel is very new and clean, with spacious rooms. Also quiet. Computers in lobby. Pleasant breakfast area. Personable and helpful staff. Really great place for a stop and a good deal--better than La Quinta.

"Awesome Stay"

5
04/05/2016

This hotel was very clean and modern. Staff was very professional and helpful. The room was a good size with a great layout. Having a refrigerator, microwave, and sitting area was great. The breakfast was better than the area restaurants. It included fresh fruit, make your own waffles, yogurts, pastries, eggs, bacon and sausages. Having a pool was great as well.

"Great value"

4
02/05/2016

I really enjoyed the overnight stay at Best Western after a long day's drive. Great value for the money. Comfortable, pleasant stay. Breakfast was adequate but nothing special. I'd definitely stay there again.

"Evangelizing trip"

5
01/05/2016

When I want to book a hotel I always check TripAdvisor first. This hotel was # 9 on the list. I lucked up and got it at a decent price as well. The staff were very friendly from check in, breakfast to check out. The room was very clean and kept up. The hotel was nice and quiet all the time. The breakfast had a mixture of hot and cold items for breakfast. Items included, Cereals, eggs, boiled eggs, a meat, waffles, pancakes, bread, bagels, muffins, danish's yogurt, fruit, juice and coffee. The gentleman working breakfast always made sure it was stocked at all times. I also heard him helping a customer get back on the interstate with directions. On our next church trip I will be staying here again. The only thing about the room was the really small bathroom. But really not that big a deal.

"Going downhill"

3
30/04/2016

We have stayed here for 4 years as snowbirds both south bound and north bound. Checked in tonite...place is in need of upgrades, man at the desk was like a robot, bed and chesterfield are on their last legs, carpet spotty, bathroom has lotsa stains. The room arrangement is great...they just need to freshen up!

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
First I would like to say thank you for your continued business. However, I am not quite sure how to respond to your review. We are a fairly new hotel with all new upgrades and furniture. We take pride in taking care of this property and maintaining everything. Our housekeepers also do a wonderful job and are very thorough in cleaning each room. We also just recently had our yearly brand inspection and passed with flying colors. As for the front desk attendant, he stated that he did not have any extra pillows to give you per your request and for that we are truly sorry as we were sold out the night you were here. We do hope that you will try us again next year as we know we can provide excellent service and accommodations.

"Decent"

4
25/04/2016

This was a nice comfortable place stay . The most important thing to me was there were no bugs!!!! Breakfast was decent- eggs,sausage, waffles, fresh fruit, yogurt, grits, oatmeal, toast, english muffins, danish, muffins, coffee n juice. It was a very convenient location, lots of fast food n restaurants around as well as stores such as Walmart, walgreens, a few shopping places n such. Fitness room small but well kept. Check in was fast. The room did smell funny, kinda of musty I had to spray lots of fabreeze,but it was very clean and once again no bugs!!!

"Great value"

5
23/04/2016

We were in town for the Pearl Jam show and used trip advisor to find this hotel. For the money, was very nice. Clean, friendly service, everything was easy. Breakfast was solid, good location and easy getting in and out of downtown. Would definitely stay there again.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
Thank you so much for your business and kind words. We are so happy to know that you enjoyed your stay and do hope to see you again!

"Best Western Plus-Columbia SC NE"

3
17/04/2016

Service during check-in was exceptional--very polite staff. The room initially had a slight odor that I did not report nor pay much mind to, however this was a mistake. After checking-out, the hotel charged me three different amounts. After calling to speak with management, the General Manager could not even explain the charges and put me on hold to talk to the associate manager. For some reason I was hung up on and never received a call back. The upper level of staff, i.e. management was poor in regards to their service. I received an extra $300 fee because they needed to "deep clean" the room. The blamed the initial odor, which came from the broken Air Conditioning system, on my stay. After calling to dispute this issue, the General Manager had it set in her mind that she was right. As this was my first stay with the Best Western branch, it also was surely my last. I believe service is important and although I enjoyed the room and amenities, the poor management has deterred me from any future stay or recommendation.

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
I was the manager that called you to explain the situation and the charges to you. I most certainly did not hang up on you and if we were accidentally disconnected, I apologize. The extra charge on your card was a temporary fee for incidentals and we explained to you that after you checked out the fee would be returned to your card. However, the $300 charge that you mentioned was charged to you because we had to "deep clean" the room. We had to "deep clean" the room because the room was smoked in while occupied by you, not because of an odor from the ac unit (that you did not mention while you were here and also, is not broken ). The odor was from the smoke and all of the tobacco that we cleaned up after your check out. I apologize if you were confused by my explanation, however, I did my best to explain all of this to you during our phone call.

"Comfortable beds"

4
16/04/2016

I'm a princess when it comes to bed. I want it soft but not too soft. The bed was great and I slept well. The room was big with microwave and refrigerator. It could have been a bit cleaner - there was a zipper tag on the bench. Breakfast was typical with round egg puck and sausage. Lobby was very nice.

"Visiting the Riverbanks Zoo"

4
11/04/2016

We chose this hotel because of the neighborhood in which it is located. We came to Columbia to visit family and the zoo, but chose not to stay closer to the zoo because reviews of hotels in the zoo neighborhood indicated it was a little sketchy. This is a very nice hotel for the money. We felt we got a real bargain. The breakfast was typical, free hotel breakfast. Our room was located nearest the main highway and, for that reason, we heard many sirens and the train during the night. Otherwise, it was a good experience.

"ok"

3
10/04/2016

clean. way overpriced for small rooms and tolerable breakfast. An overnight for us,The most expensive on trip. was not impressed. Thought we would get more for almost 200 a night. stayed at a different hotel in area for less than half of the price and same value.

"Great Hotel for East Coast Travelers"

5
06/04/2016

This hotel is clean, quiet, comfortable and very affordable. the rooms are nicely decorated and include a refrigerator. The staff is always professional and helpful. The Wi-Fi works great. The free breakfast has many tasty options. The hotel is located right off of a major highway with easy on and off access.

"Loved It!"

5
03/04/2016

The rooms were clean; our executive king was very spacious; price was reasonable. Jermaine at the front desk was a rock star! In 10min he checked in three people, answered four phone calls, and played cashier for snacks for several quests! We were really impressed with his quick and helpful service! Would definitely stay here again!

"Best Western Plus"

3
02/04/2016

was not worth the room rate....paid less next nite for a far better room...smallest room at the highest rate....bookrd thru 800 # would notdo that again...suggest call direct to facility.....breakfasst was very good...

"Very Nice"

4
01/04/2016

Nicely renovated, friendly staff from check in to check out. Beds were great - comfortable and pillows plentiful, linens better than average. Clean and nicely appointed. Breakfast choices were varied - cereals, yogurt,fresh fruit to warm options. Would definitely return when out this way . Price was better than nearby competition and great value. Easy on and off major freeways.

"Restful travel"

5
28/03/2016

We found a great hotel on our way home from Florida. Clean and comfortable rooms and a good breakfast. Staff was very friendly and welcoming. Just be careful of the parking lot. Metal spikes from concrete parking barrier ripped our bumper off part way. Hopefully this is corrected because it is a really nice place to stay.

"Nice rest"

4
26/03/2016

We spent 3 night got a Fort Jackson graduation discount. Rooms were clean and comfortable. Staff was polite. Breakfast was typical. Son enjoyed "gym and business center". Good location easy access to interstates and on a main road to access restaurants stores etc. Parking was so so.

"Best Western is usually my first choice"

5
25/03/2016

I appreciate the helpful staff at every Best Western I've stayed at. The morning breakfast makes traveling so convenient and saves time and money. And it tastes great, as well. The rooms are always clean and nicely decorated. Beds are comfortable, too.

"Helpful and courteous staff close proximity to area attractions"

5
25/03/2016

Room was clean property was well maintained .Breakfast was good with a large selection of items would stay there again .Everything was close by many restaurants .this was a trip for Ft Jackson Graduation which was very easy to get to from this location.

"Pretty Good"

4
21/03/2016

My husband and I stayed here while checking out Columbia. The room we stayed in was pretty big and I thought we got a pretty good deal on it. The hotel came with included wi-fi and breakfast. The breakfast was pretty nice, but very busy in the morning. Our room came with a huge flat screen tv. Big plus for us. :) My only complaint was that at night I could hear the train coming through. Over then that our stay was perfect. The staff was very nice.

"Very pleasant!"

5
21/03/2016

Very nice place to stay, nice fitness center, and great breakfast options. The location was great, not far from Fort Jackson. We had to use the laundry area, it was very clean and inexpensive. The only bummer was that we were not able to have a late checkout our last day.

"Excellent Hotel Extremely Nice room and Lobby"

5
19/03/2016

Great Hotel, Friendly staff and Room are top notch very modern and newly renovated, Lounge Area downstairs is very nice and updated. Would highly recommend and super clean rooms. No issues during my stay. Great experience

"Enjoyable"

5
17/03/2016

Great place to stay! The staff was very helpful, breakfast was good, room was spacious and quiet and very clean. A hint for supper, go across the street to the lizard patch for a good home cooked meal.

"Go elsewhwre."

2
14/03/2016

No thrills or frills at this hotel. Way overpriced. Location is fair. Cleaner than some, but I have seen a lot better for the money. When it comes yo getting something to eat, plan on eating out. There are a lot more hotels which give you more for the money and cleaner.

"On the road again"

4
13/03/2016

This was a convenient stop on our way from Indiana to Florida. It is a handy Off and On to I-77. The hotel is in top shape and our room was large and comfortable. The bed was one of the best we have had in a hotel. We would be happy to stay again.

"Overnight stay"

4
07/03/2016

I've stayed at this specific Best Western Plus give times in the past year. All of the parking is convenient and the staff is always friendly. This past weekend I tried to check in early and was able to do so! The only complaint that I've had there is that you can hear people talking in the hallways. I'm not sure if they are right outside of the door when I can hear but I know I hear people. Besides that it's quiet and I never see a bunch of kids running around. The beds are comfortable and the sitting area is an added plus. This is the only hotel that I will stay at in Columbia and there are eating places and malls near by! It's also located near I-77 and I-20.

"Quick overnight stay"

5
05/03/2016

Stayed here on a very short overnight stay before a early morning appointment. Hotel was very clean, staff was very friendly, bed was comfortable. Very affordably priced as well. Overall a very short, but pleasant stay, would recommend without hesitation.

"Great Stay"

5
02/03/2016

Staff was very helpful, Room was quiet, Clean, Breakfast was good, Wi-Fi worked great. Overall a great stay, after a 3 week vacation staying in hotels this one was in the top 2. Convenient location a mile off the expressway, everything needed was close by.

"Trip home from FL."

5
01/03/2016

Room very clean & well furnished couch was nice touch. Conveniently located walking distance to restaurants. Reasonably priced. Staff very helpful & friendly. Bed very comfortable.Breakfast adquate. Would recommend it.

"Family Trip"

4
29/02/2016

Found the hotel provide the comfort and quality as well as the close proximity for our primary reason for our trip to experience sons graduating from Army Basic Training at Ft. Jackson and it also provided easy access to the sights of South Carolina since this trip also coincided with our Anniversary.

"Good service, clean and quiet"

5
27/02/2016

This is a great hotel to use. Near several restaurants (walking). Room was large with 2 queen beds and looked new. Bathroom looks like it was refreshed with super clean tub etc. Water was hot and shower worked well. Beds are very comfortable All in all a great stay

"Wonderful overnight accomodations"

5
27/02/2016

We really enjoyed our overnight stay at the Best Western in Columbia. The staff was very accomodating, and recommended a great restaurant within walking distance which served "down home cooking" Our room at the hotel was beautiful and very spacious. The bed was very comfortable, and the temperature of the room was perfect. We will definitely stay here again if we're passing through Columbia.

"Nice comfortable hotel"

4
23/02/2016

Stayed one night and found this to be a good hotel to stay in. The room was laid out well; nice sitting area with comfortable furniture and a comfortable king size bed. The room had a fridge and coffee maker as well. The shower worked well with good pressure and draining. We liked that the soap and hair products dispensers were on the opposite side of the tub from the faucet. This allows you to get your product without having to watch so it's not rinsed from your hand before using it. The room was very clean and well maintained. The A/C unit and fridge ran quietly too. Breakfast looked good, but we just ate cereal. They even had a pancake maker which we had not seen before. There was a waffle maker and eggs, ham, bagels, English muffins, etc. The only complaint we had with the hotel was that the traffic light on the entrance road would take two or three cycles before giving you a green light to make a left turn to get to the freeway.

"Great place to stay"

5
23/02/2016

Located about halfway on my trip to and from Florida, I stay here often. The building and grounds are always well cared for; friendly staff; safe location. Near different restaurant options. Easy on and off I77.

"Very nice, Clean Hotel, Good Breakfast"

5
22/02/2016

Stayed at this hotel on our way to Florida and it was very nice. The breakfast was quality and the rooms were very clean. The staff was very helpful with all of our requests and the internet was fast enough to stream live TV. Overall very good!

"Excellent"

5
20/02/2016

My experience with this hotel was great. Breakfast was satisfactory, room was clean, hotel staff was friendly. Purpose for stay was for my brother's graduation from Army Basic Training at Fort Jackson - perfect location, 15 minutes from the base. A great value for services rendered.

"Amazind hotel, nice desk staff!"

5
19/02/2016

My husband and I were moving to fort Bragg and happened to got tired driving for hours, we weren't familiar with this town so we used trip advisor to see what's good and came across with this amazing hotel. I'm not sure how new this hotel was but it looks very new! The check in process was very smooth, the desk clerk gave us the military rate which is very nice. The room was amazing and we had pretty nice view.

"Visiting Fort Jackson! "

4
18/02/2016

My husband and I stayed here when going to watch a friend graduate at Fort Jackson. The location was good. Close to interstate and lots of food around. We arrived late at night for a one night stay. If you arrive after 10 pm to the hotel the front door is locked and you have to be buzzed in or have to use your room key. The hotel is more modern and nicer than most best westerns. The room was clean and modern. The bed was my only complaint after traveling 5 hours in a car the bed was a little harder than I like. I did stare out the window dreaming of the dreamy Hampton Inn beds but soon found out they were booked out. The water pressure was amazing in the shower better than some hotels I have stayed at. I would recommend staying here for the price and location to the base!

"Army Graduation"

4
18/02/2016

Helpful cheerful staff. Updated hotel in good area. Close to train. Helped print out boarding pass. Breakfast is ok. We came to see our son graduate from Ft. Jackson and this was an easy drive. Hotel was ok. Nothing extraordinary, but nothing bad to report either. Just a little pricey but we were late making reservations so this was a last resort.

"Very Clean excellent Service"

5
30/01/2016

Hi, my husband and I drove from Toronto to Florida January 28th 2016. We stopped in Columbia S.C. at Best Western Plus Hotel. The clerk, Jermain was extremely courteous and respectful. He quickly checked us in informing us of all the amenities and services they had to offer. Our room was beautiful, king size bed very very comfortable, we had a pull out sofa and lazy boy chair with flat screen t.v. The room was renovated with new furniture and equipped with a fridge and microwave. The price was right too. I recommend Best Western Plus Columbia, SC to anyone needing a room on your drive to Florida, it's right off the highway.

"Best"

5
28/01/2016

After joining a hotel loyalty program I have been staying at many Best Western hotels lately. This hotel is above average, the building is newer than most, it is very clean , and the staff is excellent! It is located close to ft. Jackson, and you can walk to many eateries in area.

"A very comfortable night"

4
26/01/2016

The hotel was located in a very busy location, but still it was fairly quiet. The bed was comfortable and the staff members were polite and helpful. The breakfast was very nice. The food available was fresh and a bit better than average. I wouldn't hesitate to stay there again,

"Very clean and affordable hotel"

5
26/01/2016

this hotel was very nice. The price was affordable and they offer breakfast. They have onsite refreshments available for purchase. The room was very clean. The hotel is located right off of I-77 and very easy to get to. The staff was nice during check in and check out.

"Dismal & stinky"

2
13/01/2016

This place was not the best & the room stank. It was the middle of the Holidays which was not very convenient. The outside of the hotel is very junky & sub par. look into the bushes around the place & you will realize all the junk & liter that surrounds the place it's like Maintenance & house keeping are sleeping

"Great place! "

5
12/01/2016

This hotel is very clean. I am a hotel snob and usually stay at Hilton properties. This place is amazing. Tatiana at the front desk is so nice. Her customer service is top notch. I really felt like my business mattered to the team working. If I am in Columbia again, I will stay here. The rooms are so trendy and clean. The TV is big and HD channels. Thanks for being my home away from home for a few days.

"One night stay"

5
04/01/2016

Check in was smooth and we were greeted by a pleasant staff member. Room was spacious and all amenities were available and in working condition. Loved the individual dispensers for body wash, conditioner and shampoo in the bathroom. Breakfast was decent with standard variety of hot items to choose from. Hotel is located in easily accessible location. Overall, good stay and will most likely return to this facility in the future.

"Disappointing breakfast"

3
03/01/2016

A hot breakfast was advertised. Food was frozen sausage and frozen scrambled eggs and pancakes from machine. Poor quality. would not say again for this reason. All other things were good. Should detail food in travel coupons.

"Very nice, affordable"

5
03/01/2016

Was looking for a clean and affordable room on NYE. This BW had a nice and welcoming front desk associate and the room as very neat and clean. Straight forward. The only issue was in our bathroom the switch between the shower head and the lower faucet was broken so water was coming out of both, thus reducing the shower pressure some.

"Great Customer Service!"

5
29/12/2015

Great hotel off the I-77 corridor for weary travelers. Was offered holiday special cheaper than the AAA rate. Wonderful desk person Tatiana was super helpful. When we went to our room we found really plush surroundings and ultra modern suite with all amenities you would need including hair dryer, shower gel and shampoo/conditioner in little dispensers in the shower area. Very comfortable and had free breakfast in the morning.

"Best Best Western"

5
23/12/2015

The best Best Western I have ever stayed at. Location is ideal to Interstate 77, area restaurants and the city.. Helpful staff, good amenities, and they even took my coupon. Breakfast was average but fresh and tasty.

"Great Hotel"

5
17/12/2015

My family and I were extremely satisfied with our stay. The staff were extremely helpful and pleasant. The comfort of the room was awesome. The free breakfast was one of the best I've ever had any hotel. The lobby was beautiful. Thank you for your wonderful product at his location.

"NO LIQUID CREAMER, NO CORKSCREW"

2
17/12/2015

I need to have coffee 24/7, and there was no liquid creamer 24/7. NO CORKSCREW is a big deal. I buy my wine to drink, not to admire in my room. I feel like they could go out of their way for the guests and fix this issue.

"Met My Needs"

4
16/12/2015

I have been coming here for years, the hotel staff know my wife and myself and make us feel very much at home. The facility is clean and inviting. The breakfast is only fair at best, I usually opt for another breakfast option other than this hotels.

"Very Clean Rooms"

4
15/12/2015

We stayed one night at this hotel. I was impressed by the cleanliness of the lobby when registering, and when we arrived in the room I was more than impressed with how clean it was. Furnishings in lobby and in room looked very new. I was a little concerned when we arrived, because there were numerous men grouped near some of the entrance doors, but these were smokers - the hotel is no smoking.

"Fort Jackson family day and graduation"

5
13/12/2015

Our stay here was wonderful. We booked because of my grandson's graduation from basic training at Fort Jackson. I have to say that the staff and rooms were great. Thanks for an enjoyable time. It was very nice to be close to the base (only about 10 minutes away) and to be very close to every eatery and shopping also.

"Expectations were blown!"

5
11/12/2015

After staying in a well-known, big name brand hotel one week prior, it was refreshing to stay in a cheaper, yet nicer hotel. The staff was friendly and courteous--even gave me directions to a near by park for my son to enjoy. The room was clean, comfortable and spacious. The breakfast was fresh and hot! Gave me a new perspective on Best Western overall!

"Underwhelmed"

3
09/12/2015

This property is an older hotel which has been renovated. The front desk service was fairly efficient and pleasant. The bathroom is small and there is not nearly enough light in the room. It is located close to several good restaurants. The rates are average.

"Don't judge by its looks"

2
06/12/2015

My family was visiting extended family in Columbia, SC and we stayed at this hotel. From the outside and lobby, it looks nice and clean. Do not be fooled. Once we got to our room, water covered part of the floor because the refrigerator leaked. We told the front desk--but nothing was done about it. The room looked new, but one of the outlets did not work. The bathroom door would not stay open, but fortunately we had a wet towel to use as a door stop. Finally, the shower had no water pressure at all. The place initially looks like a good place, it the upkeep is terrible. My family will not be staying here again.

"How they should be"

5
03/12/2015

This one is EASY ! When a Hotel chain has a PLUS or PREMIER along with a Standard they need to really set 3 definite feels to the locations. This BW Plus is a real step up from the Standard. Staff is great decor is great ! Very clean ...comfortable. Other BW PLUS property's that Don't provide that "step up" Need to take lessons from this one ! You won't be sorry you stayed at this BW PLUS

"Best Western Plus"

5
30/11/2015

Was very pleasantly surprised. Chose this hotel because it was conveniently located. Ended up being a great choice. The only issue was the breakfast. The manager stated it was a buffet, but it wasn't really. Other than cereal and fruit, they only offered pre-made egg and some kind of meat patty (possibly canadian bacon, but not sure). It was tasty, but when I heard buffet, I was expecting something more. Not Ryan's or Golden Corral type, but more than what I found.

"Everything you could ask for in an overnight."

5
14/11/2015

I almost always stay at Best Western properties. I like supporting independent owners. This hotel was everything you could want in an overnight stay. Clean, comfortable and quiet. I would definitely recommend this hotel.

"Beautifully decorated only minor issues"

4
11/11/2015

I stayed at this Best Western on an overnight trip with my two daughters. The front desk staff and management were extremely friendly. Didn't really speak to the housekeeping staff, but they were almost always smiling. The breakfast was pretty good with both boiled eggs and egg patties, sliced ham, make your own waffles, a pancake maker, yogurt, fruit, pastries, and cereal. The beds in my room was too hard for us, but some people like that. The entire property was beautifully decorated and the lobby was very clean. My room had a couple minor housekeeping issues, but nothing that would stop me from staying again. When I brought these to the attention of the front desk, Don was quick to apologize and take care of the issue.

"Very Satisified"

5
10/11/2015

I have stayed at this location in the past and every time it gets better. The staff is friendly and helpful. The was clean and comfortable. The layout of the room was very comfortable. The breakfast was hot and ready. The food was fresh. The location is well located.

"Nice Accommodations!"

5
06/11/2015

We had stayed here last Spring on our way home from Florida (forgot to review it) and it was so nice, decided that we would stay here again for our grandson's graduation from boot camp at Ft. Jackson. We weren't disappointed even with all hotels in the area booked "Full" for the ceremonies. The staff was very pleasant, our room was clean, neat and very comfortable. The breakfast was really good, just a bit crowded due to everyone wanting to eat and get over to the base earlier than later. No problem though, we waited 15 minutes and were able to get right in and there was enough food for everyone! We'll stay again when we travel North next spring. Thanks!

""That' not what the offer says""

4
03/11/2015

On a road trip to Naples, Florida. One night stopover in Columbia, SC, we had stopped in at the South Carolina visitor center... We were given booklets with hotels and inns to stay at, most offered some sort of discount coupon... Almost all of the hotels and inns were booked full... What was going on there I do not know, all I can say is that there were almost no rooms available. When we called the Best Western Plus Northeast they told us that they only had 2 rooms left and they were with 2 queen beds. We mentioned the visitor center coupon for $89 and they told us that they were not going to honor that coupon... If we wanted the room it would be $159... We could not find any other inn that had room so we went to the Best Western and took their offer... When we arrived 10minutes later at the hotel the price was now $169... No Joke... So we don't think that was very fair and maybe a little dishonest... I have that coupon from the South Carolina Visitor Center in a frame, just to keep as a learning tool... Always call ahead...And don't believe what you read in a coupon book...No matter who gives you the coupon book...

Stephanie W, Director of Sales at BEST WESTERN PLUS Columbia North East, responded to this review
I do apologize for any inconvenience you may have experienced. However, I would like to explain to you the "fine print" on coupons. The coupon states that this discounted rate is based upon availability and not honored during special events. At the time of your call, we had a King room and a Queen room available. Our front desk associate quoted you the price for the King room which was $159.99. You did not reserve this room during your phone call. When you arrived at the Best Western Plus later that day, the only room available was the Queen room which was in fact, $169.99. Once again, I apologize for any inconvenience you may have had to endure but we were not dishonest about the rate. We aim to please and provide the best customer service and accommodations for our guests that we possibly can. Don't lose faith in that or in any coupons you may see, just try to understand that rates may vary based upon availability. We do hope that you will come back again. Feel free to call prior to reserving a room and I will be more than happy to help you figure out a rate you are comfortable with.

"Excellent Value"

5
27/10/2015

Would recommend this Best Western to anyone considering staying in this area. The hotel staff was above average. One negative was the very poorly designed and chosen coffee tables in the two rooms we occupied. Everything else was excellent to very good. Would stay here in the future.

"Exceed my expectations "

5
27/10/2015

Hotel is very nice for the price has that business feel too it room was clean all around and also had dial soap and shampoo and conditioner dispensers for showering very convenient and the breakfast was better than I expected would recommend anyone to stay here

"Good Experience"

4
25/10/2015

One night stopover on vacation trip to FL. We were exhausted after a difficult day of unusually heavy traffic with long delays. We were concerned on arrival to find the parking lot overflowing with dump trucks and construction equipment imaging a noisy night interfering with much needed rest. Our experience turned out to be a restful and quiet night in a comfortable pleasant room. the reason for all the construction crews was to assist the state with many road and bridge repairs caused by record floods the previous week. The only impact on other guest was very tight parking due to many large vehicles. The hotel itself is older construction but well maintained and kept up to date. Excellent access to interstate system and the city. Good choice if you are visiting the city of Columbia.

"Good room, good price."

3
24/10/2015

I picked this hotel after having my car unexpectedly towed to Columbia. The front desk person, Don, was very nice and helpful with cab and restaurant recommendations close by. The room was a nice size, but not 100% clean (previous guests food crumbs all over the couch). The bathroom was spotless and large. For a last minute pick for a budget hotel, this worked out very well.

"Great For The Price"

4
20/10/2015

My wife and I stayed at this Best Western over Parents Weekend visiting our daughter at USC. For the price, the quality was Great. The bed was comfortable and room was clean and comfortable. The service at both check in and check out was very friendly. One negative, if you are needing access to USC or the downtown area, it's is a bit out and will need to commute. Other than that, I would definitely recommend this hotel.

"Average Hotel stay"

3
19/10/2015

This hotel was what I would call average. It was clean and nice, but not special. There was no reason to give a better than average rating this trip. The breakfast food was not appealing to us and that was disappointing.

"Columbia Trip"

5
19/10/2015

Great motel, Great staff, Great Rooms, Great Breakfast and the pool looked Great too, but the weather was not agreeable. Did I mention that the location is perfect. The lobby has a large lounge area where guest can mingle and socialize. There is also a large flat screen T V for the guest to watch. I was impressed with the large Island like counter located in the lobby. . It was used over flow breakfast crowd. Great Design Idea.

"Def Leppard Trip"

5
18/10/2015

Would stay at this property again when i'm in the area. Location was away from downtown which we liked due to the fact that it was to busy in that area. wife was not expecting this hotel to be as good as it was.

"Cordele"

5
18/10/2015

Great place to stay. Convenient location and quiet. Newly renovated. Very nice staff and clean rooms. I would recommend this hotel to business and families. Good service and they have very good breakfast variety to choose from.

"excellent"

5
08/10/2015

Don and the other staff were awesome. I was rushed and tried. But once we got to the Best Western. The bed was very comfortable. And the staff was more than accommodating. I recommend this lovely hotel to everyone. I will be very exited to stay again.

"Excellence"

5
07/10/2015

Best Western Plus Columbia North East, Columbia, South Carolina makes one feel welcomed and at home. Utmost gracious hosts with professional and courteous staff at every level. Their exemplary Southern hospitality guarantees we will recommend booking a stay at Best Western Plus Columbia North East, Columbia, South Carolina to all our family and friends!!

"Excellent choice"

5
07/10/2015

The location, room choices, and price make this hotel a great deal. This hotel offered two queen beds with a couch bed. This hotel had a breakfast daily with nice seating areas. There were several nice restaurants close to hotel. The location was only a couple exits (maybe 4 miles) from the graduation exit for Ft. Jackson.

"MY stay"

5
06/10/2015

My stay at this Best Western Hotel was one of the best hotels I have stayed at in the last 10 years. The people that work behind the desk are very friendly . The hotel is very clean .The food in the morning was hot and fresh the coffee was just right. I can not say enough about the place and the people. Make It Your Stay you wont regret it.

"Great location and a nice property"

4
06/10/2015

We always come to this Best Western it is a in a great location for our needs to see family. The property is always kept in nice condition and the staff are very friendly and helpful. The breakfast is OK not great but for hotels it is not bad. The rooms are clean with nice décor and a comfortable bed. I would definitely recommend this hotel.