SureStay Plus Hotel by Best Western Chula Vista West, Chula Vista

It was either this hotel, or a Best Western closeby. This cost about $30 cheaper for the 2 nights, and we believed that it would offer a similar Best-Western service. Overall, we had a comfortable stay, but you do get what you pay for, and the rooms are markedly smaller than in the Best Westerns, and as another reviewer mentioned, the breakfast room was very small, and most items were out before 9am. They do allow to take breakfast to your room, but I'm not a guest who likes to do that. I like the open space of a room, the television on low with the morning news, and a little buzz. The biggest issue for us was the noise. We asked at check-in for a quiet room, and was given 206 - close to the street! The receptionist attempted to convince us that it was quiet - it was not. We requested a room change and received another at the back side of the hotel. This was better, albeit with the freeway humming in the distance. Perhaps there is just more soundproofing in a standard Best Western. It's important to note that the receptionist was not at any point rude, or had a bad attitude. Nonetheless, we did like the coffee in the room, and we liked the tolietries provided. The hand cream was rather nice. The breakfast was simple and what we expected. All we'd say is that something needs to be provided to go with the eggs - a sauce, or chives, something. Plain scrambled eggs doesn't seem good enough, especially when thinking back to when we stayed at the Best Western Plus in Page, Arizona, where the breakfast service and options were some of the best we ever had. So overall, an average experience. Not what we expected from BW - but not terrible either. However we will try the Best Western closeby when next in the area.

I had a very restful and comfortable stay at the Best Western in Chula Vista. The staff was friendly the breakfast good and the rooms very clean and modern and roomy. I also liked how convenient the stores and food places were located so close to the hotel. I definitely will come back and tell my family and friends about your hotel. Thank you

First time at a Sure Stay, and likely my last. Booked based on Best Western brand and TA reviews. After our stay looked more closely and noticed that 14/18 5* reviews were placed by people with only 1 review. After my experience I wonder how legitimate these reviews were, or if they were friends of the property. The good, bed was very comfortable, room was a nice size, and room had a large flat screen tv, fridge and microwave. The poor; I was told the hotel had just been renovated. The attention to detail was truly lacking, the plumbing was so noisy, you could not hear the tv when you ran the tap, the tap was installed so far back on the sink that every time you used it water splashed all over the counter. The mirror, lamps, towel hooks were installed crocked, the toilet seat was installed poorly and the sticker from the toilet was only torn half off. The toilet paper roll was so tight that you could not get paper off without using two hands and pushing the paper around the roll. The walls were so thin, you could hear the neighbours coughing all night, and the window curtains were too narrow and short that they let light in all night and blew up every time the heating unit turned on, which it did frequently. The ac unit leaked all over the outside of the room corridor, so you were always stepping over streams of water, they did have some pail to catch the drips. You could see they painted the cement floors, but the paint was poorly done and peeling. Parking stalls were tight, and if the motel was full would be hard to manoeuvre in the narrow aisle. Breakfast on TA indicated waffles and bacon, there were neither, there were microwaved eggs and sausage, along with the same one flavour of yogurt every day, strawberry banana. Coffee and juice was out by 8:40 and it was hit and miss if someone came out to make more. There were also fruit flies everywhere, and they had a half cup with solution out to catch them at the front desk. The pool has been closed since November, but yet it's hours are advertised at the front desk. They had silk poinsettia plants in the breakfast area, that still had the big price tags on them. How hard is it to removed a tag? While none of these items, were that significant, it really did not uphold the best western brand I've become accustomed too. I've attached a few pictures. Just everything here felt sloppy, I hope my feedback will help them consider easy fixes to significantly improve future customer stays.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Going out of our local town to a city can be a stressful time fir my autistic child, but knowing that we'll be staying at a hotel that makes us feel welcome and accommodated is essential for us. We love it!!! Thank you....

The service of the hotel is very welcoming. The hotel is very neat and clean. The location of the hotel is perfect shopping center, restaurant and 7 eleven is by walking distance. Great amenities at a very affordable price.

Friendly staff. Prices were fair. Rooms were clean and spacious. Bed was very comfortable. Perfect location with a lot going on in the area. Truly recommend this hotel to my friends and coworkers. I plan on staying here throughout my business visits.

The hotel is very neat and clean and comfortable. All the services are excellent. The breakfast area is really nice and kept clean. Housekeeping staff is vey polite amd helpful in all the aspects. Akshay the manager went an extra mile to help us. I would highly recommend this hotel

I arrived to the Hotel at 3:00 am and was greeted by Ray who was working the front desk. He was very helpful and made my check in stress free. The rooms are comfortable very clean.Hotel is located in a great location close to everything you will need. Amazing complementary breakfast lots to choose from. Will definitely return again. Thanks you again Ray for your help.

This is recently renovated and kept very clean. It is close to everything. Taco shop and 7 eleven are right next to it. Front desk is very helpful and knowledgeable and friendly and the breakfast they serve is on point

Very clean hotel and awesome staff. Beds are really comfortable especially when you are pregnant. Akshay is very helpful at desk and housekeepers always have a smile on the face. In short, great hotel and excellent staff

My husband and I had a very nice experience at this Hotel. The rooms are very nice and comfortable. The staff was extremely helpful in all aspects. The complementary breakfast is off the hook it was great. We will be staying at this Hotel again for sure.

Great stay, professional staff, good value. Breakfast was good , and free!I would definitely stay here again. the only thing wrong is the swimming pool was closed due to maintenance. But all in all great stay.

The new management and staff was very welcoming, and made our long stay feel comfortable, safe, and secure day and night. Nice comfortable clean rooms, daily breakfast with many restaurants within walking distance.

This is an excellent hotel for anywhere near its price point. Akshay, the nice gentleman at the front desk, was very kind and efficient. My (new) wife (we're on our honeymoon) and I got a nice room in a very quiet location. I would expect to pay anywhere from $30 to $50 a night more than what we paid. This might be the best deal in town! Thank you, Akshay!

I would recommend this location if you have a vehicle and need an affordable place to stay. Great staff all very friendly. You may here some noise from outside but otherwise you'll get a good sleep. As a recently renovated property I would recommend. I usually stay at Best Western, Marriott and Hilton properties. For this type of hotel and the price I would say it was a decent stay. I suggested that they add extra no smoking signs on the second floor balcony and to use more earth friendly plates, cups and cutlery. Currently they are using plastic but should probably switch to paper.

Not what I expected. Had to ask for extra towels, toilet paper only to wait hours before getting it. I have a toddler so needing this stuff is a necessity. My resv stated 3 people. Why would 2 sets of towels be only in the room. Have stayed in best westerns in the past and the reason I chose this brand because of the hot bfast. Looks like I'm switching to Radisson they gave real hot bfast.

So I started with one night and have stayed a lot longer as the drama in my life rolls on. So the staff is friendly and helpful. Good breakfast has MORE than the others I have been at with Eggs and Sausage and many other nice touches. The hotel is recently remodeled so it is like new and clean.

Only stayed for one night, but it was very easy to appreciate the nice air conditioner, furniture, and how clean it was. Had a cushy chair with footstool, mini fridge, plenty of towels, nice lighting including headboard with built in adjustable reading lamp, nice sun blocking curtains, a good looking pool and fruit and cereal in the morning. But what I was really impressed with was the design of the rooms, they just looked really nice and clean. From the lighting fixtures to the stone floors and nice clean bathrooms. I've stayed at $400 a night all inclusive a that didn't look this nice or clean. A large part of that must be the staff, they really must deserve the credit for that.