SureStay Plus Hotel by Best Western Chula Vista West, Chula Vista

Room air conditioner didn't work kept turning off room was hot and SUPER NOISY sounded like somebody was leaving the water on all night , couldn't sleep ..People running around all night tweeker status

Me and my boyfriend enjoy staying at this specific Best western since the general manager always hooks us up with our favorite room on the property. Like all places you get what you pay for but the rooms are definitely always clean and housekeepers are attentive. Special thanks to Ashkay

Wanted to put me in a room with a hole in the wall then got mad at me for not taking it. Then kicked me out when i wanted to extend do to the city booking all the rooms an hour after i left they had rooms available again. All becuase my son had a cough avoid at all cost the best western plus is a way better hotel

This room is over priced for what you get and we will not be staying here again. The franchise owner is very anti-God. We got this one by mistake and and would prefer the Best Western next to the 805 Freeway.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Hotel was a very nice surprise! We enjoyed a very nice and clean room and very nice and helpful staff. We'll be back. What I like best is the cleanliness of the room and bath. We highly recommend this hotel for your travels.

It was either this hotel, or a Best Western closeby. This cost about $30 cheaper for the 2 nights, and we believed that it would offer a similar Best-Western service. Overall, we had a comfortable stay, but you do get what you pay for, and the rooms are markedly smaller than in the Best Westerns, and as another reviewer mentioned, the breakfast room was very small, and most items were out before 9am. They do allow to take breakfast to your room, but I'm not a guest who likes to do that. I like the open space of a room, the television on low with the morning news, and a little buzz. The biggest issue for us was the noise. We asked at check-in for a quiet room, and was given 206 - close to the street! The receptionist attempted to convince us that it was quiet - it was not. We requested a room change and received another at the back side of the hotel. This was better, albeit with the freeway humming in the distance. Perhaps there is just more soundproofing in a standard Best Western. It's important to note that the receptionist was not at any point rude, or had a bad attitude. Nonetheless, we did like the coffee in the room, and we liked the tolietries provided. The hand cream was rather nice. The breakfast was simple and what we expected. All we'd say is that something needs to be provided to go with the eggs - a sauce, or chives, something. Plain scrambled eggs doesn't seem good enough, especially when thinking back to when we stayed at the Best Western Plus in Page, Arizona, where the breakfast service and options were some of the best we ever had. So overall, an average experience. Not what we expected from BW - but not terrible either. However we will try the Best Western closeby when next in the area.

I had a very restful and comfortable stay at the Best Western in Chula Vista. The staff was friendly the breakfast good and the rooms very clean and modern and roomy. I also liked how convenient the stores and food places were located so close to the hotel. I definitely will come back and tell my family and friends about your hotel. Thank you

First time at a Sure Stay, and likely my last. Booked based on Best Western brand and TA reviews. After our stay looked more closely and noticed that 14/18 5* reviews were placed by people with only 1 review. After my experience I wonder how legitimate these reviews were, or if they were friends of the property. The good, bed was very comfortable, room was a nice size, and room had a large flat screen tv, fridge and microwave. The poor; I was told the hotel had just been renovated. The attention to detail was truly lacking, the plumbing was so noisy, you could not hear the tv when you ran the tap, the tap was installed so far back on the sink that every time you used it water splashed all over the counter. The mirror, lamps, towel hooks were installed crocked, the toilet seat was installed poorly and the sticker from the toilet was only torn half off. The toilet paper roll was so tight that you could not get paper off without using two hands and pushing the paper around the roll. The walls were so thin, you could hear the neighbours coughing all night, and the window curtains were too narrow and short that they let light in all night and blew up every time the heating unit turned on, which it did frequently. The ac unit leaked all over the outside of the room corridor, so you were always stepping over streams of water, they did have some pail to catch the drips. You could see they painted the cement floors, but the paint was poorly done and peeling. Parking stalls were tight, and if the motel was full would be hard to manoeuvre in the narrow aisle. Breakfast on TA indicated waffles and bacon, there were neither, there were microwaved eggs and sausage, along with the same one flavour of yogurt every day, strawberry banana. Coffee and juice was out by 8:40 and it was hit and miss if someone came out to make more. There were also fruit flies everywhere, and they had a half cup with solution out to catch them at the front desk. The pool has been closed since November, but yet it's hours are advertised at the front desk. They had silk poinsettia plants in the breakfast area, that still had the big price tags on them. How hard is it to removed a tag? While none of these items, were that significant, it really did not uphold the best western brand I've become accustomed too. I've attached a few pictures. Just everything here felt sloppy, I hope my feedback will help them consider easy fixes to significantly improve future customer stays.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Going out of our local town to a city can be a stressful time fir my autistic child, but knowing that we'll be staying at a hotel that makes us feel welcome and accommodated is essential for us. We love it!!! Thank you....

The service of the hotel is very welcoming. The hotel is very neat and clean. The location of the hotel is perfect shopping center, restaurant and 7 eleven is by walking distance. Great amenities at a very affordable price.