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SureStay Plus by Best Western Cheyenne

4.0 / 5
763 Avis Tripadvisor
1781 Fleischli Pkwy, Cheyenne, 82001-3355 Etats-Unis  copia !
telefono : (307) 632-2747
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i vantaggi dell'hotel

Servicios de habitaciones

Macchina del caffè
Asciugacapelli
Ferro e asse da stiro
Microonde
Frigoriferi

Servicios del hotel

Aria condizionata in hotel
Reception 24/7
Ascensore
Centro fitness
Colazione gratuita
Parcheggio gratuito
Wi-Fi gratis

Actividades

Jacuzzi
I punti forti

Servicios de habitaciones

Macchina del caffè
Asciugacapelli
Ferro e asse da stiro
Microonde
Frigoriferi

Servicios del hotel

Aria condizionata in hotel
Reception 24/7
Ascensore
Centro fitness
Colazione gratuita
Parcheggio gratuito
Wi-Fi gratis

Actividades

Jacuzzi

Descrizione

A Cheyenne, la capitale del Wyoming, a pochi chilometri di distanza dall'aeroporto regionale della stessa Cheyenne, potrai alloggiare presso il nostro hotel accogliente e pulito di proprietà e gestione locali. Il SureStay Plus by Best Western Cheyenne si trova a meno di tre chilometri circa dalle attrazioni più famose della città, come il Wyoming State Capitol Building, l'Union Pacific Train Depot, il Frontier Park, i giardini botanici e molto altro ancora.Situato nel corridoio delle Interstate 25 e 80, il nostro hotel è circondato da negozi, ristoranti e divertenti attrazioni, come i Cheyenne Frontier Days. Con il nostro personale cordiale potrai avere un servizio clienti di livello superiore, per garantirti un soggiorno eccezionale nella nostra struttura di Cheyenne.Tutte le accoglienti camere dispongono di un comodo letto con imbottitura a cuscino, microonde, frigorifero, asciugacapelli, ferro e asse da stiro, scrivania e telefono a due linee. Concediti ulteriore comfort durante il tuo soggiorno prenotando una camera con vasca idromassaggio. Alcune camere sono dotate di splendide viste sulle montagne e sulle pianure del Wyoming che renderanno la tua visita ancora più speciale.Potrai alleviare lo stress visitando la palestra aperta 24 ore su 24, 7 giorni su 7, o facendo un tuffo nella piscina riscaldata/idromassaggio. Altri vantaggi offerti dal soggiorno presso la nostra struttura includono accesso a un business center gratuito, servizi postali, parcheggio gratuito sorvegliato e un elenco quasi infinito di servizi dell'hotel.Grazie allo splendido paesaggio naturale, alle numerose attività e attrazioni e al personale attento, non potrai che essere felice di aver scelto di soggiornare nel nostro hotel di Cheyenne, in Wyoming.

Activités

Recensioni dei clienti

4.0
Basato sul parere di 763 viaggiatori
Eccellente
372
Molto buono
202
Nella media
96
Scarso
41
Pessimo
52
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo
"Sad experience"
leonharrington101, 09 Juin 2024

Mold growing in bath area, our door was propped open upon arrival, bed sheets already pulled back. Smell of room was terrible

"Disappoinment"
Destination275016, 18 Mai 2024

My car broke down, I was stranded, called the hotel and explained my situation, they said they would make an exception to the non refund and it would be taken care of. Nope I have the charge on my credit card to to top it they send me a survey

"Unplanned stay"
Donna S, 09 Mai 2024

Road conditions forced us to return to Cheyenne and get a hotel, AND to extend that stay for an extra24 hours. Thank goodness the staff and property were so welcoming, competent, helpful, clean, and accommodating!

"Amazing"
Aaron N, 06 Mai 2024

Wendy at the front desk was super attentive and helpful, and had such great customer service! In addition to great service, the beds were simply incredible! Will definitely be back!!!

"Pleasant hotel and staff"
Passenger62416765208, 12 Février 2024

We made an unplanned stop in Cheyenne after a snowstorm arrived earlier than expected. We were greeted by a friendly staff member, checked in quickly and had a very clean, comfortable, quiet room. Breakfast had a nice assortment of options. Checkout was easy, and we had assistance in road conditions for our continued travel.

"Value for the money"
tarwhite549, 16 Octobre 2023

Rooms were very clean even though its an older hotel. It was very quiet and extremely comfortable. The gentleman that checked us out was very friendly. Loved the options of coffee and juice for breakfast.w

"Do not stay here"
adad873, 11 Octobre 2023

Do not stay here. The stay is not worth the price. Everything is worn out. The elevator is sketchy at best. Lighting is bad. Exterior lighting is nearly nonexistent, we questioned even keeping the reservation when we pulled in.

"Better options in the area"
jgilbreath2023, 28 Septembre 2023

Very old and dirty. The furniture is so old in the room that the finish is down to bare wood. The breakfast was soup kitchen quality. The carpet in the hotel was stained on each floor. If my wife was would have been with me on this trip we would have had to move hotels.

"Clean, but pricey - No WIFI"
Frank B, 27 Septembre 2023

Room was clean and large. Biggest disappointment was there wasn't WIFI service. T This wasn't a problem connecting. There wasn't a SID, nor instructions giving password. I suspect that construction on the third floor disrupted service. Did not report as cell phone coverage was good.

"Not Happy"
debbiedV6608MU, 20 Août 2023

We had a reservation we showed up at 2:30 was told room would be ready in 30 minutes. So we went to eat something came back at 4 . then was told we would have to wait till they called . They said had no idea when room would be ready. So we asked for a refund and was told they would not do. We had to go home which was a 5 hour drive and no one would help . they person at desk could care less, he had lots of people trying to check in and told them to wait in there cars

"A home away from home! "
ZeeJH, 17 Août 2023

This hotel is one of the reasons the Best Western hotels have become our go to when traveling. The quality of service is unparalleled. They have professional, friendly and welcoming staff, a good and clean facility, and good choices for a healthy breakfast. All the above make staying at this hotel feel like being home yet away from home.

"Do not stay here, protect yourself!!"
Dana D, 08 Août 2023

Do not stay here! Noticed additional charge on my credit card after check out and when called to ask why, hotel Manager Steve used profanity and told me I punched and damaged the bathroom door, which I did not do. Asked for his supervisors name and was told he reports to no one. I said I want my money back and was told “good luck with that.” Some more cussing and yelling at me about something I didn't do and hung up on me. Don't stay here!!

"Don't stay here!!!!"
Dana D, 08 Août 2023

Posted previous “Very Good” review only to find out that hotel Manager Steve charged my credit card for damage done to hotel bathroom door that we didn't do. Talked to him on phone and he was very rude and used profanity in accusing me and my family of damaging property. Told me Police had been called and report was filed. Manager continued to use profanity when I tried to explain we didn't cause any damage and I would like my money back. He went on to say good luck with that and hung up on me. Will never stay here again and advise you not to either!!

""Would Go Back""
uniquegirl, 01 Août 2023

Granted, this hotel does need some updating, but it makes up for its age in other ways. The employees are all super great. The room was clean, the breakfast was tasty, and pool area was nice. Special shout out to Steven at the front desk. He was always so helpful to us and friendly. We would stay here again!

"I would come back"
Sightseer64278193496, 29 Juillet 2023

Michael at the front desk was very informative about everything. He was also very friendly. The complimentary Breakfast was the best I have had in a hotel. Rooms were clean, beds very comfortable. There was an issue with the toilette but they had it fixed immediately. The only thing negative was the price of the room 3x more than usual because of Frontier Days but every Hotel increased their prices. I would come back.

"Soaking wet carpet does not make for a happy traveler."
1horselover, 21 Juillet 2023

Customer Service was horrible. My room had just had the carpeting cleaned and it was still soaking wet when I checked in and went to the room. I called and was told it would dry in a couple days. Seriously? I spoke with the lady at the desk the next morning and she was very nice, but had no authority to do anything but said she would tell managers John and Stevie. No one ever called. So, I called them and spoke with Stevie, told him what happened and he transferred me to an extension where I left another message. No one ever called back. I think it's NOT unreasonable for a guest to complain about a room with a soaking wet carpet, which, BTW, stained the bottom of my feet and I had to scrub and scrub to get it off. I would never stay at that hotel again.

"Pretty nice"
laurie722, 19 Juillet 2023

We stayed here for one night and it was adequate. Nothing fancy. The third floor is currently being refurbished. Our room was clean but it could use some updating. Wonderful full breakfast. All in all a good place to stay.

"Ok for a night"
NatSteveC, 14 Juillet 2023

I feel this hotel was slightly overpriced for the money we paid. The check-in guy was very helpful and efficient. The room was a good size (only because it was a two-bedroom with one bed removed) but the furnishings were old and worn. It was clean, but the place does need updating - which I believe is currently in progress on the third floor from 9am-5pm. This was not a problem for us as we were gone before they started work in the morning. The location was a bit cut-off but I knew that before I booked it. You did have to drive to local restaurants and it was off a very busy main road. The breakfast was served in a small area but it was one of the slightly better ones on our road trip - lots of cakes and muffins for when you don't fancy something hot. Although I would have had an omelette if there hadn't been pieces of ham in it.

"Michael the WORST customer service!!!"
secret2023, 09 Juillet 2023

Michael your hotel attendant is a smart ass and the most ignorant guy ever enocuntered. They setup up in 2 different floors coz he said that the hotel is fully booked but the room in the first floor smelled cigar smoke which it should not be coz the hotel is a smoke free hotel. the worst customer serviced I ever encountered. The carpet on one of our rooms have stain. If you keep on doing this kind of service, you would lose a customer. I will definitely avoid surestay.

"Not the best, blood stained sheets."
Canzo316, 08 Juillet 2023

We needed a place to stay after driving 12 hours, and there weren't many hotels with vacancies. Our sheets had blood stains and the breakfast was ok. It does the job if you are desperate for a place.

"Nice place to stay"
amazonwoman0366, 04 Juillet 2023

Front desk clerk was friendly and helpful. We were able to check in earlier than 3pm and our room was clean and beds comfy. Pool was nice and breakfast was good. Although the place is a little dated but being renovated still a nice place to stay and reasonably priced compared to other hotels in the area. Not too far from downtown. We'd stay again.

"Great Room at a Great Price !!!"
mrsbrojoe, 24 Janvier 2023

After reading mixed reviews & was a little apprehensive but was delighted by my choice to see for myself. Wonderful customer service ~ Sylvie at the front desk was sharply dressed and professional, warmly welcoming & efficiently checked me in. Freshly baked cookies & coffee in the lobby. Next morning, Maria was equally cheerful and I left out feeling well rested & refreshed. Aside from a couple small issues, room was very clean. There was a ring in the toilet that might be the result of mineral deposits? Slept well on super comfortable bed with lots of fat fluffy pillows. Generous supply of bright white towels & ample counter space in the bathroom. In-room Keurig-style coffee maker & microwave. Fridge with freezer section enabled me to refreeze blue ice packs. Continental was well tended. Free wifi with great signal strength. Definitely recommend & wouldn't hesitate to stay here again.

"Needs remodel"
sandersm2023, 02 Janvier 2023

Furnishings old and chipped/cracked, no way to clean gym equipment between guests. Breakfast had a few high points:boiled eggs were done perfectly but no non-dairy creamer available, which I have to have and that is almost always available at all hotels/restaurants. It was adequate but I would not stay here again unless I knew it had been updated.

"Great stay!"
mreilly2022, 22 Décembre 2022

From the welcome at the front desk to the guest room, everything exceeded my expectation for comfort, cleanliness, decor, and customer service. Friendly staff, comfortable bed, and nice touches with folding the hand towels like a 5-star hotel. Price was incredible because they were doing renovation on the 3rd floor, but it didn't affect the rest of the hotel.

"Good nights stay"
BoiseID999, 08 Novembre 2022

Stopped during a HUGE wind storm that kept blowing the lobby doors open. Our room was rattling but it stayed warm and comfortable. The 3rd floor is being remodeled. Very good nights sleep and a great price. Will look to stay here first if ever back in the area.

"Highly recommended"
MerseysideKevin, 22 Octobre 2022

This is a great place to stay. The staff are really friendly, the hotel and rooms are clean and really comfortable. The Breakfast is good and tis was the cheapest out of the local chain hotels. We thoroughly enjoyed our stay.

"Please stay somewhere else"
globalatmguy, 21 Octobre 2022

I am a Best Western Platinum Rewards member. I was planning a cross country trip and had scheduled 4 hotel stays in different cities. When I experienced car problems, it became necessary to modify my trip to flying. 3 of the hotels were very cooperative in cancelling my reservation. This hotel however did nothing to help and spoke of their "strict cancellation policy". It is my hope that you will read this and decide to stay some other place.

"Professional Staff, Clean, comfortable room."
2302NM, 22 Septembre 2022

Front desk welcome was great and very informative. We were impressed by Michael Delgado professionalism (attire, attentiveness). Room was clean and comfortable. We would stay here again. Also appreciated restaurant recommendations.

"Great Customer Service-Not a bad place to stay"
dunnluck, 11 Septembre 2022

Wendy, Michael and Steven were great working me at the front desk with some credit card issues. Issues were resolved in a timely manner. They were very friendly. Room was clean, met some very nice people from all around the country. Fresh cookies served on weekdays.

"Have Accessible Room Away"
Wendy A, 11 Septembre 2022

We booked an accessible room weeks before the trip. My reservation showed accessible. When we arrived, we were told they didn't have an accessible room. The person checking us in didn't seem to care and indicated this happens. We truly believe he gave our room away. We didn't have any other options so we stayed in a standard room. The bed was super high and was challenging. The toilet and shower were completely unusable for someone in a wheelchair.

"Unclean and Unkept"
dogs82240, 31 Août 2022

There was a human turd and a dirty diaper in the room first thing walking in. The pullout bed was broke so bad that it could not hold the weight of my 3 yo and my 6yo. Was just going to put the mattress on the floor for them to sleep on but the springs were literally poking out of the mattress! Everything was either broke, dirty or both.

"Great Place to stay as a group"
406CindyB, 22 Août 2022

The room was very clean, the beds were very comfortable, the pool and hot tub were clean and inviting. We were allowed to play cards in the breakfast area, which made our gathering of friend even more enjoyable.

"Horrible"
corir653, 13 Août 2022

Had so many issues. Tried bringing them to Michael (clerk) attention. He gave zero cares, was rude, didn't help at all was too busy in the back room for hours. Jacuzzi tub broke resulting in injury thankfully a few of the employees cared

"Clean, nice amenities, Close to Cheyenne frontier days, beds were just OK"
joyfulNess2019, 29 Juillet 2022

We stayed here while attending Cheyenne frontier days. The room was clean and quiet, and the keurig and refrigerator were welcome, but the beds were not very restful. The staff were responsive & dutiful, but their demeanors were a departure from the friendly and engaging staff we've met at non-chain establishments. Within 10 minutes from CFD but I think for the value, we'll probably explore other options on a return trip. One thing I learned, it doesn't always pay to book early– Found less expensive rates a week prior to coming then a month prior.

"Great Hotel"
Kim R, 24 Juillet 2022

The hotel is clean and comfortable. The staff is welcoming. The breakfast is good and has a good selection. My family would return to this hotel again. The pool is clean and the wifi works without a problem.

"Exceeded my expectations"
alanteam, 20 Juillet 2022

This hotel has competition surrounding it that are $50+ more expensive. I gave it a shot thinking you get what you pay for, but this hotel was just lovely. The rooms were clean, the lobby and breakfast area were updated and delicious. I will stay here again when in Cheyenne.

"Great value and helpful staff"
Richard L, 16 Juillet 2022

I had a three night stay to explore Cheyenne and I was not disappointed with this SureStay. Every staff member was very friendly and helpful. The hotel and my room was clean and everything was in good working order. Breakfast is standard continental style.

"Clean rooms! Great Breakfast"
V9375HSinfo, 11 Juillet 2022

They had clean rooms. The breakfast setup was so nice. It was kept filled and had many different options. Including multiple hot options. The whole hotel was so clean. The staff were very helpful. It was a very good value for the money.

"Great stay"
128tracir, 02 Juillet 2022

Motel is comfortable, clean, and quiet. It's easy to get to from the interstate and in a good location to see nearby landmarks. The depot and state buildings are very close along with a neat downtown area. The staff was friendly and informative. I would stay again

"Never Again"
W1862JLjimp, 29 Juin 2022

Very bad experience at this place. No warning that security door on side was inoperable and inner door slammed when you went through it. No warning rooms were being updated or needed updating. Room was outdated and drab and not as represented on internet ad. Furniture was scratched and worn. Windows were filthy. Elevator was loud and jerky. Packed up within an hour of arriving and went to Holiday Inn Express down the street. It was less expensive and secure more there. Asked manager and owner for a refund since we had not cancelled but were not going to stay in a hotel with unsecured side door and that was misrepresented as being modern and updated and were denied. Never again Best Western - adios forever.

"Decently cleaned, otherwise, it's old building"
Tvrtko1995, 25 Juin 2022

Someone needs to grease those elevator doors. They scream for it. It will, also, help to fix those side doors, which are unlocked 24/7. Typical problems for the old building used by management to generate profit. At the moments, building can be loud or quiet. Depend on your luck, more than anything else. It has hot water.

"K"
dkad2022, 15 Juin 2022

Motel was clean and quiet, but check in and girl running front desk was Rude and very unhelpful and not very professional. Probably will never stay here again do to the experience I had with staff at check in

"Clean stay!"
amandascub, 19 Mai 2022

It's an older building but the rooms were clean and staff was friendly. The beds are a bit hard. If you're sensitive to noise ask for room away from the freeway as it was quite noisy. Everything in the room worked. Our only problem was with the side door, which has no delay and instantly closes very hard and fast and ended it up hitting my husband in the back. Other than that it was great!

"Room was trash"
davidcrashmiller, 04 Avril 2022

The furniture was chewed up the carpet was nasty the bedding looked like it wasn't washed and looked old room needed lots of up grades the price was to high it's not a 100 dollar a night hotel more like a 49 dollar a night hotel

"Clean rooms but terrible amenities"
365dawn2022, 28 Mars 2022

Bed was decent comfort level, bedding was great. Everything looked brand new. The room was clean. The air conditioner wasn't cold and the internet didn't work (the wifi signal aka router was great but there was zero internet and the TV guide didn't work either.

"charged for unused room"
daverogge1, 26 Mars 2022

no compassion for an unfortunate mistake. I wrecked my semi and inadvertently reserved my room at the wrong Best Western (the other Best Western in Cheyenne is walking distance from the Volvo truck dealership where my wrecked truck was towed). I've stayed in Best Westerns for 35 years and I'm an Elite member in their Rewards Club. Doesn't seem to matter to SureStay!

"Great place friendly staff!"
Veachcc1234, 20 Mars 2022

As always this place did a great job. Very friendly manager- we informative and helpful when we had any questions. Room was clean and ready at check in time and breakfast was great. Wonderful place to stay.

"Lovely Hotel in a lovely town. Breakfast was a dissapointment"
Mark G, 15 Mars 2022

I stayed here for two nights while on business. The staff were very friendly and helpful. The only negative was the breakfast was pretty bleak both mornings. I'm not a fan of the fake microwave scrambled egg product they serve up. An option for a fresh fried egg or an omlette would be amazing.

"Surprising older facility"
Lori M, 06 Mars 2022

This is a well maintained older hotel. The staff greeted us with smiles and all were friendly. The all day coffee bar is a nice accommodation. The lady attending the breakfast actually came around and asked folks if they wanted anything else from the breakfast bar before she closed for the morning!!! Being an older facility, it does have some blemishes; but, nothing that would keep us from staying there again. The price for the hotel was great considering hotel rates in the Cheyenne area. We had a pleasant stay.

"Great staff, convenient location and comfortable"
mginwy0, 05 Mars 2022

You simply can't go wrong at this sure stay. Clean quiet and comfortable. Staff is professional quick welcoming and friendly. Frequent hotel nights for business as a comparison I have not been to a better SureStay location.

"AWFUL and UNPROFESIONAL experience at this hotel"
N8097KDmarcusc, 22 Février 2022

I have been to this hotel before and had some issues, but nothing like a few months back where I had the most awful experience. . . or maybe I should say my lady friend who lives in Wyoming had the awful experience. She wanted to have me visit her and do something nice to me, so she reserved a room ahead of time with no issues. However, once she arrived ahead of me to check in and set the room up, the person at the front desk told her that she was on a blacklist and that they could not rent a room to her--- even though they had let her reserve it in the first place. She asked questions, but the person at the desk was quite rude to her and would tell her nothing. She is a Best Western member (and Sure Stay is covered under Best Western) and told them that. They simply indicated they did not care, and would tell her nothing about how she was on some black list, and more imporant, WHY she was on the list. They would give her no information. Obviously she was quite upset over this, but refused to let it ruin our weekend. Thankfully, the other Best Western in the town, when they heard what had happened, looked her up in their records and said she was NOT on any blacklist that they could see. They at the last minute were able to reserve her a room , as this all happened on the day I was travelling up to Cheyenne to meet her. She called me to divert me to the new hotel, and we met up there. To this day she has not been informed by anyone as to what she did to get on some blacklist, or if possibly I did something to have her on the list--- she always makes the reservation, but I tend to be the one who pays for the room. To me this is not only silly, but highly unprofessional as well to not let a customer who has been to the hotel more than once in the past know why they are no longer welcome. My lady friend appealed to the Best Western corporation as to what had happened, but was unable to find out why this wild situation occurred. She has since decided that she wants nothing to do with the Sure Stay hotel, and I fully concur with her decision. The hotel business is difficult enough without alienating your customers and not telling them what the problem was to begin with. As I go on Tripadvisor regularly, and get emails from them, though it has been last year that this happened to us, I have NOT forgotten it, and wanted to display my disappointment at Sure Stay for their behavior. Shame on them for their actions, and shame on them for almost ruining a celebration of one of their repeat customers!!

"Good value"
greenb95436, 04 Février 2022

I can't comment on the pool or any other of the amenities because this was just a one day stay. Our room was not new but very clean and quiet. Breakfast was hot, had good selection of self-serve, and there were other nice surprises for this very reasonably priced hotel. A more expensive place we stayed didn't have a tub, just a large fancy shower. Sheesh- tubs should be standard or warn me! I was so happy to have a hot soak in the bathtub here. Also, thank you for having 24 hour coffee and a nice selection of teas in the lobby!

"good hotel"
vacafamily2018, 10 Janvier 2022

I recommend this hotel. good breakfast, lots of options for picky eaters. good location, easy to find and navigate. Cookies at front desk at arrival. Tea was also offered. Towels were soft, bed comfy.

"“Lost” items"
Rebecca7young, 30 Décembre 2021

I travel weekly for business, literally every week. I stayed here for five days. The day of my check out I drove home and realized that my favorite pair of brand name joggers were left on the bed due to changing for work right as I was packing. As soon as I got home, I called when I realized that I left them without ANY doubt in my mind. I was told nothing was found even though I know without a shadow of a doubt they were on the bed as I forgot to grab them. I have called MULTIPLE times, told them I will be back every week. ZERO follow up, nothing. No I'm sorry, no confronting the housekeeper who stripped the sheet or cleaned the room, they are gone without any trace and ZERO follow up from the hotel. I rarely leave things, but in this fluke accident they have done nothing to try and assist me. I have called and called and somehow these pants vanished and their staff has zero concern. Really dropped the ball on the customer service and they lost a customer for life.

"Clean and modern"
kansasjen, 10 Décembre 2021

I've stayed at this location twice in the last few months and have enjoyed it both times. My first concern is cleanliness and the place seems very clean. The first time there was a stain on the chair and the second time there were a couple small stains on one of the comforters. Otherwise, the linens and the restroom were all spotless. The water pressure and temperature were good. The employees were friendly. The breakfast was good. I appreciated that I could see my car from my room. I will probably stay here again. I've tried one other hotel in Cheyenne previously, and this one is way better.

"Excellent Service!!"
MusicalHaze, 05 Décembre 2021

We come out frequently as I have family in the military here and decided to check this place out and was not disappointed!! Great water pressure, heating/AC systems work well (which is especially important for this area) and the pool is indoor and always heated. The customer service we experienced was excellent as well. Michael was especially great!! He took the time to listen to our individual concerns and was expedient in helping with anything we needed. Will definitely be returning here for future trips and highly recommend both.

"Thanksgiving nightmare"
950annetteg, 30 Novembre 2021

We stayed 3 nights in a living room suite at 135 dollars a night with issue after issue from security doors being broken and not locked all 3 nights. First night the bathroom lights didn't work at all then the second night the smoke alarm kept chirping and we were told oh well sorry maintenance is not existent. Like we don't have one at all! Also the bed was lumpy the couch had stains beyond belief that I had ask for extra sheets just so we could sit on sofa. Disgusting just like the towels that smelled like motor oil. My son went to the pool with black shorts and the pool was so nasty it turned his shorts brown. Honestly by the looks the pool should have been closed from the filth. And then here is the kicker on our check out date we went to front desk to get an itemized receipt and they accused us of not paying when they ran our card the day we checked in and I had the bank on speaker phone clearly stating the payment has been processed and allowed a guest to get in our face and tell us to leave not an employee a guest so we left got on the hwy and then my phone starts ringing with the Cheyenne police department saying they called them when we didn't do anything wrong or criminal. The police even said you and your company are responsible! Embarrassed is an under statement it was Thanksgiving weekend and it was an awful awful experience and they are refusing a refund very unprofessional and disgusting!

"classic Cheyenne get away!"
samsonr582, 07 Novembre 2021

My room was great there was plenty of room for my morning yoga! The fresh coffee/tea in the morning really set the vibe for the perfect session! Not to mention their internet didn't lag or take forever so not only could I join my morning yoga zoom class but it was so nice to be able to get all my class work done without worrying my assignments didn't go through ( has happened before at a hotel!) All staff were great, super friendly and they all seemed to really enjoy their jobs!

"Cheyenne"
trikel227, 17 Octobre 2021

Very nice clean hotel. Staff very helpful and courteous. Nice morning meal. Room was very clean and sanitized. Room heater worked GREAT. Easy off and on highway 25. Drive to restaurants and downtown area was short and easy

"inflexible cancellation policy"
Jan G, 17 Octobre 2021

Was doing a California-to-Wisconsin driving trip on I-80 in early October and a couple of days before a surprise storm was forecast for along the way that I knew would slow us down. I tried to cancel my Monday night reservation on a Saturday and was told I could not because I was a few hours into a 48-hour cancellation policy that was not mentioned anywhere on my confirmation email. I was told I would need to ask a manager who was not in and not reachable for the next several days. I finally reached him and he said he couldn't do anything about it and he'd have his general manager call me. She never did. Am I really out $170 despite doing my best to alert the hotel about unexpected weather? Another hotel on our route charged a $50 cancellation fee which I could live with. This one was inflexible for no good reason, and managers never called me back when they told me repeatedly they would.

"Great service"
Robert C, 16 Octobre 2021

The Wyoming interstate was shut down for a good part of the day. Called Best Western to advise them that we would be a late check-in. When we finally arrived, there was someone there to check us in. We didn't have to ring a bell like many places now to wake someone up to assist us. Room was very clean and comfortable. Would definitely stay there again, when in the area.

"Best Stay in Cheyenne"
garywA724ED, 07 Octobre 2021

We come through Cheyenne often as we have family that lives further north and we see the hotel often as it is right next to the Highway but never stayed as we are loyal members of another franchise. Unfortunately, we had a terrible stay at the hotel we have always stayed at and decided to try this hotel. We were blown away from the second we walked in. The staff goes above and beyond to ensure every aspect of your stay if perfect, cleanliness is next level. It is an older property but you would never be able to tell because of how clean and in order the entire hotel is. We pay $50 more at the hotel we normally stay at and the level of cleanliness, attention to detail and staff friendliness at this hotel does not compare to this one. We signed up for Best Western Rewards and will now make this our go to hotel. We were told they will be undergoing a hotel remodel soon and we are very excited to see the changes (even though we feel like they don't need them). Well done Sure Stay.

"DO NOT STAY AT THIS PROPERTY!!!!!"
DudleyE3, 05 Octobre 2021

Sure Stay Hotel a Best Western property in Cheyenne Wyoming is NOT CLEAN!!! I discovered a semen stain on furniture. I alerted the hotel staff, they took the ottoman out of my room that night at my request. 4 days later I got billed $169.50 for property damage. Housekeeping accused me of soiling the ottoman. I'm a 60 year old man I don't do these types of things.

"Clean room, but expensive"
stupidusernmae, 29 Septembre 2021

Our room was nice and clean. We paid extra for an in-room jacuzzi. Only 4 of the 8 jets in the tub worked; three of the working jets were on the end of the tub where an artificial plant was hanging from the ceiling. When we checked out the front desk manager said we hadn't adjusted the jets correctly. Really? There was no compensation for the extra money we paid for the room. We will not be staying there again. There are LOTS of options to stay as conveniently located as this hotel was. Obviously, Best Western doesn't mean what it use to!! We had a handicap room. Also, the pool was open, but the hot tub in the pool area was closed, drained, and had caution tape around it.This was not indicated on the website advertising a hot tub and pool.

"Very nice"
lindakerr8, 07 Septembre 2021

Very nice hotel and with a military discount offered online....even better! Hotel was very clean, large rooms and even changed our room to top floor...would be nice if guest requests were read; would have known we asked for too floor. Room was large, clean and very comfortable...bed was super comfy. Breakfast was great..lobby was beautiful! Would stay again!!!

"Okay but a little pricey"
strawberry1948, 07 Septembre 2021

The hotel is in an area with many other chain hotels, which, on the exterior, look a little nicer (?newer?). The desk clerk graciously let us check in early (we had a reservation). Our room was large, clean, well-kept. Bed/pillows were comfortable. Lighting & outlets were adequate. Refrigerator had a freezer compartment. I would rate it higher except that the room rate seemed high and the internet connection kept dropping (even after we reported it - we finally gave up).

"unexpectedly nice!"
Marylee J, 07 Septembre 2021

The Holiday Inn was full and the clerk directed us to this property as they had 5 vacancies an hour before. We got there and there were two left. So, we were tired and it was late. We found the clerk to be helpful and friendly. The room was clean and well appointed. Slept well.

"Our Family Stay"
maurenesunset, 01 Septembre 2021

My granddaughter was to have surgery in Cheyenne Wyoming and after reading the reviews and checking around on prices we felt Surestay Plus Hotel was the best. We had a wonderful stay and the front staff and breakfast attendants were awesome. The rooms were clean and the beds were comfortable. Breakfast was very good and was nice to see the Cappuccino machine. Thank you to Michael at the front desk for a smooth check-in. We appreciate everyone and will be back the next time we are in Cheyenne.

"wyoming visit to relatives"
louiselndry, 28 Août 2021

we were there to visit relatives in the area. The location was easy to find off the highway and convenient to the places we needed to be. Best western we find is always clean, frinendly adn a goood value.

"Not too bad"
lowcosttraveler2014, 25 Août 2021

It was a reasonably comfortable room. Since our room was on the side of the hotel nearest the Interstate, the main issue was the amount of road noise. It seemed as though the window was open, but it was closed. Fortunately, we had a portable room air filter with us that helped mask the traffic noise. Otherwise, it was satisfactory. That's about all I recall.

"Recent stay for Cheyenne Frontier Days"
617kristaln, 27 Juillet 2021

Aaliyah and Mike went above and beyond for customer service. I was having issues trying to get food ordered to my room, and asked them for help and Aaliyah off duty went to the fast food restaurant and got and brought back food for us! This was amazing and I thank her and Mike for their hospitality and doing this for me.

"COMFORTABLE, CLEAN, VERY AVERAGE"
baird t, 17 Juillet 2021

There's little to recommend this hotel except it is adequate and convenient. The rooms are sparce with old furniture. The wi fi is reasonable. The bathrooms ok. The breakfast is the usual buffet and free.

"Gem in Cheyenne"
Kathy N, 12 Juillet 2021

Gem in Cheyenne! This is a well run clean and friendly hotel. The lobby is open and cozy with a sofa and fireplace and family living room setting. It is wonderful for family reunions and celebrations. Food and service were superb. Area is full of history and great restaurants..

"Family Stay"
janedunlap39, 08 Juillet 2021

Room was exceptionally clean. Breakfast had my grandson's favorite waffles. My husband liked that the breakfast offered real breakfast hot food-scrambled eggs, sausage patties, and breakfast burritos. Pool and hot tub were well maintained and clean.

"Good for a quick stay "
962jessicab, 02 Juillet 2021

Quick overnight stay. It was nice enough. Check in was easy and staff was friendly. Complimentary bottle of wine was a nice touch - its a mini bottle but still.a nice treat. Room was fine. Beds and pillows were very comfy. Bathroom looked a little rough...cracked tile and grout. You can hear highway noise (we were on the highway side of the hotel). Didn't try the breakfast but hubs was ecstatic when they mentioned biscuits and gravy. Might stay again if traveling through.

"Great Rooms, but ask for one away from the interstate."
Christopher D, 01 Juillet 2021

This is a modern facility with VERY spacious rooms and comfortable bed. Our suite had a separate living room with a full couch and easy chair. It had its own TV as well as a nice "office" area with convenient hooks ups for my laptop. Breakfast wasn't great. Breakfast burritos that were tasteless and wrapped in a paper that stuck to the burrito. I pitched it and got yogurt and a bagel. Be SURE to ask for a room on the side away from the interstate. I had a lot of problem sleeping. Even with all this, it was a good value.

"Good place to stop while traveling"
laurie b, 29 Juin 2021

Older property but clean and neat. Quiet area of town and rooms were also quiet. Nice staff. Did not stay long enough to use pool or fitness. Seemed to be mostly families. We had to change reservations and the afternoon clerk was extremely helpful.

"Quiet place to stay"
oldcopper2, 24 Juin 2021

Quiet room at descent price. Great ease at getting on and off the interstate. Multiple television channels. Hot breakfast included. A little pricey but not uncommon for the Cheyenne area. Most annoying was having to repeatedly login to the internet.

"BEST STAY EVER!!! MY GO TO PLACE IN CHEYENNE"
sethm821, 22 Juin 2021

My wife and I are extremely happy with our choice of staying at this hotel. Check in was fast and easy, front desk staff were polite and professional! They have a great location Right next to downtown by all the good restaurants. Beds were super comfortable and cozy, Our room with spacious and gave us plenty of space to do morning yoga. Breakfast was great considering most hotels are still doing a bagged breakfast. The pool and hot tub was so relaxing after our stressful drive, this hotel truly saved our vacation!

"Overall stay was nice"
PewPotato, 12 Juin 2021

Good overall stay, but with minor glitches. Confusing TV remote, hot water for one shower was a little cool, some billing confusion with gift cards. Not all of the breakfast options are on the sign - be sure to look back to see the waffles and oatmeal. On the whole would recommend.

"Excellent Stay"
garywA724ED, 04 Juin 2021

We were driving through Cheyenne WY and decided to try this hotel out as we had never heard of SureStay Plus before. We were beyond thrilled with our experience at this hotel and will look to stay at this brand again. The staff was impeccable and the service was top notch. This is a older property but the level of cleanliness, care and attentional to detail far surpassed our expectations. Job well done.

"Watch your bank account!"
invasionpatterson, 03 Juin 2021

Simply "okay" stay but terrible business practices. After a block of rooms was reserved for a softball team stay, each family called to reserve their own room. Apparently there were "server issues" and we all had to call back and re-reserve our rooms the following day. Some families stayed one night, some stayed two nights. I reserved one room for myself, yet was charged for THREE rooms and NOT at the group rate. I called, was told it would be handled and assured Id receive a refund to my card. When I didn't get the confirmation call back from Jon as promised, I called the following day only to find out the night supervisor Wendy and owner decided not to refund me due a "conversation" that did not occur. Jon said that Wendy stated that I reserved to other rooms when I checked in. She said I gave her the names of two families that would be checking in later and agreed to have them put on my CC. That conversation absolutely never occurred. I had no idea when I arrived who was already there, who had yet to show, who was staying one night, who was staying two nights etc.... I'm so disappointed in her. Furthermore, after speaking to other families on our team, there was zero consistency with how t

"Ok hotel, nothing fancy"
N0rmalee, 29 Mai 2021

Breakfast not great, have to ask lady behind the dining area for what you want and she apparently is non English speaking. Hubby got a bagel with bacon, cheese And egg on top but bottom was burned. My waffle was good. Room ok, could use some updating but very low toilet which could Be an issue for some Guests.

"Disappointing stay"
645sandyc, 23 Mai 2021

We stayed here 3 nights and this hotel was a big disappointment. The carpets are worn and fraying, the ice machine was broken on our floor, the switch to shut the light off shuts off the fridge with no way to know that until you see everything from your cooler is now warm, only one jet works in the whirlpool tub in the room, the tv instructions are incorrect on how to turn it on, and worse of all - a cold shower everyday. Even after all the soccer teams had checked out our shower stayed cold. The only thing that saved this from a one star was the breakfast. Full breakfast hot and cold served to you. The attendants were friendly and kept the area clean and well stocked. We unfortunately timed a family visit to Cheyenne during state soccer tournament time. Sold out and high priced hotels all over town. Lots of teenagers in the halls and slamming doors. A word of warning for mid May bookings!

"Nice place to rest your head"
Karen P, 16 Mai 2021

First time staying at this BW. Good location right off junction of I 80 &25. Clean rooms. Staff was wonderfully helpful and cheerful. Food options nearby. Good breakfast options. Will stay again when in area.

"front desk staff WONDERFUL"
kim c, 29 Avril 2021

room was clean and price was more than reasonable. the evening and morning front desk were FANTASTIC, had trouble with internet connection. both seemed more than happy to help and did not resent me bothering them

"Quiet stay"
aamhadley, 28 Avril 2021

Great place to stop before hitting Nebraska. Best to book online as the rates can be a bit cheaper. Warm breakfast was a nice change after so many grab bags in the past with covid. Best western are a go to when the hours get to long and you just want a place to rest.

"Service w/smile"
tondelayo29, 17 Avril 2021

Located next to I-80 and a great selection of restaurants. The room was perfect in every respect. The bed was one I wish I had at home along with the pillows. The internet gave a Speed-Test of 135Mbps DL with a secure log in. I also used my VPN for added security.

"Great stay.."
robbie b, 01 Avril 2021

It was a great stay from the beginning at check-in. I was greeted by very friendly staff members and check-in was simple and an ease. The room was definitely up to great standards and made for a comfortable stay. Check out was just as simple as checking in the day before and once again with nice friendly staff. I look forward to staying here again when traveling in the area.

"Snow storm? Roads closed? We got you!"
pennysX9401LS, 15 Mars 2021

Clean,affordable, family oriented motel! Wendy at the front desk, made sure we were war, fed, comfortable! Great company, made lots if friendly people all sharing stories on how glad we made it safely to a hotel where you feel at home! Staff(Wendy) made sure our every need was taken care of without batting an eye! Definitely two thumbs up!!!

"Best Stay EVER!"
patrickrJ1434KK, 15 Mars 2021

Snow! I got snowed in here but never fear! Wendy was on the job and has taken great care of us all. We became a family digging each other's cars out and sharing meals together. This was my best stay here ever! Thanks Wendy for going above and beyond!

"SureStay Cheyenne"
Wayne C, 23 Janvier 2021

Quiet, peaceful location. Easy to navigate to from either I-25 or I-80. Friendly staff, hot coffee, breakfast available upon request. Even with COVID-19, everyone was very friendly and helpful. Convenient location.

"Excellent stay!"
mmcnair, 10 Décembre 2020

Great place to stay. The staff was helpful and happy. The rooms were clean, I really enjoyed having coffee packets available in my own room, the pool and the hot tub were lots of fun for my family and friends. Definitely a place I would stay again.

"Everything exceeded expectations"
randolphs733, 07 Décembre 2020

Bed was VERY comfortable. i liked the fact that they had a blanket between the sheet and comforter. It felt so good with the added weight. Breakfast was full breakfast even with covid rules in effect. Instead of self serve, they had a gloved, masked employee fill your plate for you. Pool and Hot Tub was open and soaked always is nice.

"Drive from MT to AZ"
normah625, 22 Novembre 2020

Hotel was very well maintained and clean. The front desk was very friendly and expedient. The hot breakfast was excellent during COVID 19. Felt very safe staying at this hotel during COVID. Kudos to everyone.

"Great stop in Cheyenne,WY"
bethd314, 28 Septembre 2020

My husband and I enjoyed the friendly and helpful staff, the very clean and comfortable room, and the ease of getting off and back on to the highway. In this age of Covid, the breakfast was limited, but it had a good selection presented in a sanitary and virus safe manner. We highly recommend the SureStay Hotel by Best Western in Cheyenne,WY, and would definitely stay there again.

"Great Stay"
Lisa C, 21 Septembre 2020

Enjoyed our stay here. The pool was great and so was the hot tub. The hotel was in a great location and our needs were met. The bed was comfortable and was clean. They had good parking area and was easy to get our bags to the room without assistance.

"Great Stop Over Hotel"
Jerry B, 08 Septembre 2020

1st class Best Western. Hot Breakfast served so no touching. Distance decals on floor. Staff wears masks and super friendly. No pets allowed on 3rd floor so us with allergies have a safe place to rest our heads. Comfortable beds. Clean bath. TV good quality. Convenient to interstate. Reasonable pricing.

"Visit was good until I got the bill"
N8097KDmarcusc, 06 Septembre 2020

I've stayed at this hotel more than once. Last time, which was back in June, I was surprised when I went to pay after staying only for one night. When I got the bill the room charge had gone up. I didn't think much of it at the time because it was a PENDING charge--- in the past that usually meant the actual charge went down. This time it did NOT. The bill was for almost a hundred dollars. I was surprised and called the hotel for an explanation. I was told by one of the front people that the taxes for hotels in Cheyenne had gone up and so that was why the bill was higher. When i told him I should have been informed of this, he said, "What,do you mean we should explain that to every customer who comes to check in??" I responded, "yes," and he was surprised at this. Anyway, he said it is Cheyenne's fault because of the taxes and did not seem willing to help me further. I know people who live in Cheyenne and got with them on this tax issue since I couldn't find anything on it on google. They confirmed that NO taxes have been raised in years on hotels in Wyoming, so clearly the person who told me that was not telling the truth. I immediately asked to speak to the owner and was directed to his voice mail. I did not get a call back, so I left another voice mail. As of this date I have left 4 voice mail messages and have not gotten one call back. This is INEXCUSEABLE. I should have at least got a call back so I could air out my concerns. I guess the words customer service don't mean anything to the owners, as they do not seem to have any good customer service. Obviously you NEVER treat customers like this. So I have decided that clearly they don't want my return business, which is a shame since I had gone to them at least once a month, and was considering going more often. NO MORE. They can't call me back, I can't come to their hotel. VERY DISAPPOINTING.

"Clean but average"
290jerrym, 24 Août 2020

Clearly an old Hampton Inn - much of their signature decor still around. Back parking lot looked third world. Room was fine. Clean but very basic. Traditional Hampton Inn breakfast but French toast sticks were tough and other items bland.

"Great value for a nice room!"
Travel189285, 03 Août 2020

What great value staying at the SureStay Plus Hotel in Cheyenne, WY! Clean, nice size room with 2 very comfortable queen beds. Easy access to our room, pool and breakfast area. Will definitely book another stay at SureStay Plus Hotel! Only minor complaint was that the hot tub was out of order.

"Nice stay"
ToddN936, 31 Juillet 2020

This was a nice clean hotel. The rooms were clean and it seemed quiet. The family was able to eat a nice breakfast and there was nobody else in the dining area while we were there, which was nice for the times right now. I would stay here again if I'm ever in the area.

"Great place"
Nico_dbiservices1, 11 Juin 2020

Everything from the staff to breakfast and even house keeping was wonderful anytime I'm visiting Cheyenne Wyoming I would Recommend this place for a quite clean relaxing place for travel!!!! And the owners really are great as well

"Covid 19"
919JAMESS, 15 Avril 2020

Below average over all, should be rated and valued the same as the Super 8 in Cheyenne I forgave them about the breakfast. The room was in need of repair, side walkes not cleared of snow, hot water took minutes to warm.

"Deano"
cuttingedgecontr2020, 20 Mars 2020

very clean and friendly service, close to an Out Back steak house for good food and friendly service there. Gas station right on the corner for fueling and plenty of travel options. Room was clean, shower was hot and beds comfortable.

"They wouldn't honor the price that I paid in advance through Bookings.com for my room."
sallyb197, 12 Mars 2020

We waited an hour to check-in while the girl at the front desk lied to us about our room being available. It was well after check in time when we arrived. She wanted us to pay more for our reserved room than what was the advertised price on Bookings.com. The hotel room had been paid for in advance, but they would not give it to us until we paid more money for it! Then when I finally agreed, because they were threatening to cancel our reservation and we would have had no place to stay, our hotel room was magically available! Seriously?! It really stressed us out and took away from a trip that was supposed to be relaxing.

"Amazing Experience!"
Amanda D, 27 Février 2020

This hotel is clearly recently converted to a Best Western property (the sign wasn't even switched over yet when we arrived). The location is a little strange-in behind a lot of other hotels; however, once we got inside I was extremely impressed! The staff was welcoming and the hotel was beautiful and clean! The rooms were great; comfortable and extremely clean! You can tell the tile needs regrouted and the carpet will need to be replaced soon; but I had no concerns with the cleanliness and everything was in great working order! Even the key cards are the wave cards not the insert kind which makes room and hotel entry just that much more convenient. I highly recommend this property for anyone needing a place to stay in the Cheyenne area!

"It's ok"
H8987RPjamesm, 19 Novembre 2019

We stayed there last night and the people were very good but the rooms need to be updated but the location was good the breakfast was good but it still to be updated we stay at Hampton inns because I like them

"Excellent location"
VickiA206, 14 Novembre 2019

The hotel was clean and the breakfast was good. Lives up the quality expected. We stayed here on a trip to Sundance and was convenient location for us. Beds were comfortable and the rooms were as expected.

"Beds were great, the rest was not."
charlottepruden, 07 Novembre 2019

This hotel has obviously not updated their guest rooms since it was built. The carpet in our room was old and falling apart at the seams, the tile in the bathroom was filthy with cracked grout lines, and the whole place was somewhat dingy. The lobby has been beautifully updated, but obviously the rooms were not done at the same time. For the price we paid, I was livid at the condition - especially as a rewards member. There were multiple other hotels nearby, we should've stayed at one of them instead.

"Average"
mutual408, 02 Novembre 2019

Beds are very clumsy n moving. Carpet dirty. It needs to be shampooed. TV on and off . Hot breakfast very satisfied. Some Staffs are very helpful. Hampton Inn Express next to it look more accommodating and inviting and bigger.

"Good value"
Stephen Z, 30 Octobre 2019

We are on a cross country trip staying almost exclusively at Hampton Inns. Locations are convenient, with the trade off being noise since most have been near a an interstate. We have stayed at older and newer ones, The breakfast is complimentary with only issue being the pre-packaged eggs. The furnishings are a mixed bag, but the desk chairs are pretty bad. The staff and clean rooms are great and overall a good value.

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