SureStay Hotel by Best Western Cedar Rapids, Cedar Rapids

Room was clean & comfy pool was closed Res and pd for a suite requested upper level. Got to room it wasnt a suite, when questioned was told theres no suites on upper level. Shouldve been told at checkin, however there was a room marked suite at top of stairs.

chintan shah, General Manager at SureStay Hotel By Best Western Cedar Rapids, responded to this review
Dear Jasmin, thanks for sharing your feedback. We are sorry your experience did not match your expectations. We'll do better in the future if you try to give us another chance.

We booked this hotel because of its location and that it has a pool. The pool is closed. If it had said that anywhere on the website, we would have gone somewhere else. Probably why it's not on the website. We had a king room with a jetted tub, which was very nice. The hotel/rooms could use some basic maintenance but no major issues (the toilet was wobbly and the sink dripped). I slept like a baby! Breakfast is grab-and-go: bread for toast, muffins, a basket of fruit, oatmeal. No hot foods. No restaurant inside the hotel but Perkins is right next door.

chintan shah, General Manager at SureStay Hotel By Best Western Cedar Rapids, responded to this review
Dear Jasmin, thanks for sharing your feedback. We are sorry your experience did not match your expectations. We'll do better in the future if you try to give us another chance.

The first room smelled so bad we couldn't even go in. There was a dirty wet washcloth on the bed. The second room was so smelly our eyes were watering and our tennis shoes stuck to the tile floor. We were afraid to take off our shoes and try to take a shower.

chintan shah, General Manager at SureStay Hotel By Best Western Cedar Rapids, responded to this review
Dear Jasmin, thanks for sharing your feedback. We are sorry your experience did not match your expectations. We'll do better in the future if you try to give us another chance.

Very clean facilities, comfortable bed, nice shower. Staff were very helpful with my queries and gave good recommendations for the area.. The pool and gym were a nice addition for a budget hotel. Would highly recommend for a short stop over.

Had a lovely stay at this hotel on a trip with friends. Friendly staff and very clean facilities. Great price as well for the amount of facilities such as the pool. Breakfast was great too and filling .

This is a budget property in a good location for access to I-380 and Highway 30, with a variety of dining options nearby. Good rates and clean rooms, nice flat screen TVs, decent internet service. Room decor is a little dated, but sufficient, especially for the room rates. Staff has varied over the times I've stayed there, but are generally friendly and helpful.

No frills, but an okay room for a one night stay. Missed the refrigerator though. We went for a low cost room because we were traveling through and we got what we were looking for. We had an issue with some light bulbs burnt out in a lamp and the front desk said they would take care of it. Very friendly.

I'm not sure if it was a training issue or management doesn't periodically QA the cleanliness but my room was NOT clean. The carpets had crumbs and hair and the bathroom floor was dirty. The sleeve on the drain in the bathroom was broken and the towel bar in the bathroom was missing (wall mount was still there).

Outside of almost tripping on linens that were stacked on the stairway while on my way to check out I'm STILL waiting on a dispute from the $100 A ROOM incidental charge back that I til this day never received. Before calling my banks to dispute the charges I called for over a week only to run around in circles about when I'd receive my incidentals back. If you have other options available while visiting Cedar Rapids CHOSE THOSE.

Never once was told before we stayed that the pool was closed. That was one reason we picked this hotel to let the kids swim and have fun in the pool. Also there was really no breakfast. To go muffins and yogurt was about it.

The staff was very friendly (the only reason there is a star) but when we went to leave the morning after, there were roaches in our room. Absolutely disgusting and I am so grossed out that we slept there. I wish I would have realized immediately.

Stayed 1 night because my home was without water for a day due to a sewer line repair. The room was ok, but upon checkout, the owner told me "Next time, don't open the window." I was very confused because I hadn't opened it. He then alluded to me sneaking someone in because he saw me take my complimentary breakfast, which was 2 mini prepackaged muffins and 2 mini yogurts back to my room. He tried to say that he peeked in my room and saw the window open. I explained that I only opened the curtain for light. Very bizarre to accuse a 50 year old woman of sneaking someone in through a window because she ate the mini breakfast that was included with the room.

We stayed here one night. It was not very clean. The carpet seemed to have not been vacuumed and there was a pile of dirt in the bathroom behind the door. They advertised a hot breakfast, but that was not the case. They had a spacious breakfast room, but not much to eat: coffee, juice, apples, oranges, yogurt, bottled water, packaged muffins & Nature Valley bars. No cereal or anything hot. Very disappointing!

amish patel, Owner at SureStay Hotel by Best Western Cedar Rapids, responded to this review
Sorry you were disappointed in your stay - like many hospitality businesses throughout the country, we, too, are continuing to move forward from the troubles of the past year, the current growth in travel, accompanied by the shortages in staffing. We are so very pleased to see guests once again, we are still recovering - and apologize for the small breakfast offerings and cleanliness of the room.

I Always try and stay here because the staff keeps the place in top top shape and it's quite, the rooms are remodeled and the place looks great . And housekeeping crew does an amazing job I can't think of anything I would change. Thanks sure stay you guys rock

We stayed as a family in three rooms. Requested they be together and ended up in different buildings. The toilets in two of the rooms did not flush. Two rooms had linoleum floors that were filthy. One of the rooms had bedbugs coming out of a pillow at night. The construction workers staying there parties in the parking lot until 3 am. Breakfast was apples, granola bars and Activia. One of the keys did not work and also one of rhe hair dryers was shot. Only stay here if you are looking for an adventure!

amish patel, Owner at SureStay Hotel by Best Western Cedar Rapids, responded to this review
Hello, Thank you for taking the time to review your stay and I apologize it was such a poor one! You definitely deserve a better experience than what you clearly got and this is something we'll be taking corrective action on internally, so that we're making necessary improvements. While this may not be our hotel's norm, this is now your only impression of the hotel and I apologize for that. Please feel free to reach out to us directly if you have any questions or further concerns, and we hope you'll consider giving us a second chance down the road. Sincerely, KF

The location was easy to find. There were a lot of dining options close by. The heater in the room did not function well. The shower and toilet room was quite small. The hot water pressure on the sink was very weak. The internet worked fine. The remote for the TV was not user friendly. We will not stay at this location again.

This hotel offers a good value stay for the area with clean and comfortable rooms. Breakfast is simple, but adequate and staff is friendly. Bathroom seemed quite cramped and room simple, but size okay

My husband and I had to come back to his family home here in Iowa because of a medical emergency. I saw this hotel online and read the reviews and saw the pictures then decided to stay here for the first time. Everything here was so comfortable and cozy! Everyone was so nice and caring. We opted to get a larger room with a hide a bed couch in case our other family came from out of town and needed to stay. We had a wonderful room at the end of the hall that had a quilt top mattress and plump pillows. The room was serviced every day and the breakfast was great and included too! They make a great cup of coffee at this place as well. There are many restaurants and gas stations nearby and a great location close to a major highway. We definitely will be staying here again!

Room was clean and comfortable. Very cozy. The room was large and roomy and convenient to shopping and restaurants. The staff was very friendly and helpful. Would definitely stay there again. Planning on visiting my daughter again and will stay there again.

Bathroom floor was sticky all over so I cleaned it with a towel. The towel came out dirty with hair on it so it had not be adequately cleaned. Nothing on the breakfast offering was any good. They had cheap off brands of everything I saw. Nothing tasted good. I have stayed in the same brand in other cities and was quite happy. I wanted to like this one too, but... This is a rebranding, so I could make allowances for it being new to them. That is not the problem. The problem is they are being too cheap with their purchases and not expecting enough from housekeeping and maintenance. The wall shook when the people next door went out of their door and their door slammed shut. Handrail on stairs not very secure, be careful.

CurtisBW, Guest Relations Manager at SureStay Hotel by Best Western Cedar Rapids, responded to this review
We would like to thank you for completing your review regarding your recent stay at our property. The feedback we receive from these surveys is greatly appreciated and very useful to us. We are sorry to hear that your most recent stay with us was not a pleasant one. We have spoken to all staff member out the maintenance and housekeeping issues/ We at the SureStay Inn strive for excellence and want to make everyone's stay with us a pleasant one. We hope you will give us another opportunity to provide you with the kind of stay we pride ourselves on.

Great service clean Hotel great rates great location great staff really need to give this place a try if you're not from the area good hot breakfast what's also health Choice options friendly environment

This is the third time I've stayed at this property since it became a Best Western SureStay affiliate. I believe that it previously had no hotel group affiliation. The property is well-built and every time I've stayed at it, I've been pleased with my room assignments. Beds are comfortable and breakfast features both hot and cold items. Good value and good service every time I've stayed here!

This place met all our needs; our family of seven was on a road trip and needed a place to stay, called them around 9:30pm, they were super accommodating. Good price, breakfast in the morning was full with sausage, eggs muffins, cereal, fresh fruit and juice. The receptionist Kristin was really helpful and nice. The room was clean and very presentable

amish p, Manager at SureStay Hotel by Best Western Cedar Rapids, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

This was a very disappointing experience. We booked through an online site. This was the week of our wedding and we thought our children would enjoy the pool after the wedding. When we checked in they said their pool was under maintenance. We asked why didn't they mention this on their website or the online site. I checked their website before a day or 2 before as I was showing family. We were told "I don't know". We mentioned this was the main reason we chose them. We asked if they knew if there was another place in town. They said probably not as there was something going on in town. They said maybe maybe down the road (which was about a 45 minute drive away). Since they withheld information I asked for a discount or something. They said they would talk to the manager. The manager wouldn't talk to us. A fellow employee said the manager said they couldn't do anything. The reason was because we booked online. Another reason for the poor rating was because of the poor craftsmanship of their remodeling. Our room was supposed to be freshly remodeled. Once we walked into the room there were several holes in the walls. Plus, the floor tile border had pieces coming off. I brought this immediately to their attention. They didn't seem to care and just said ok.

amish p, Manager at SureStay Hotel by Best Western Cedar Rapids, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We did notify all thrid party reservation channells about the pool being down since we are redoing all of our concrete around the pool area. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kim Frazier GM SureStay Hotel by Best Western Cedar Rapids

It is a nice short run to Iowa City for Hawkeye games. Go Hawks! It is easy to find and they are very willing to go the extra mile to accomodate. Pleasent and friendly and always helping others. Thank You

“I am contacting you out of the frustration I encountered this week regarding a stay I had a week ago at a BW Sure Stay Property in Cedar Rapids, Iowa. This was my first experience with the low end of your brand, and quite frankly my experience was so horrendous I don't know why you would develop this brand or allow a place like this one to operate under your company. My experience was bad from the very start... I had reserved my room and requested an early check in. I arrive just before 1 PM to a mostly empty hotel parking lot and understand early check in is only a request. When I approached the front desk person “Bobby”, I requested to check in. She proceeded to lecture and “educate” me on the early and the unreasonable nature of my request. I affirmed that and handed her my ID and credit card. She didn't ask me if I had a reservation, and it was strange the agent assumed I didn't have a hotel reservation and had just walked in off the street wanting to rent one. Bobby started to type my name and address from my ID into her workstation and as I observed her actions reminded her I had a reservation and reacted surprised. That should have been my early warning sign or future bad things. After trying to browbeat me regarding my early check in, Bobby replied that my room was ready for check in. I had my $20 Best Western gift card at check in and she had no idea how to accept it. I also handed her a credit card which was different than the one on my bestwestern.com profile. I asked her to apply the room charges to this one. Unfortunately, the other card was attempted charged and resulted in a fraud alert by my financial institution later. Wandering the parking lot when I arrived at the hotel was an obese man in his 30's wandering aimlessly and talking on or listening to a mobile device. I didn't pay much mind to him at the time, other than it was strange looking for someone wandering by foot in a mostly empty parking lot. Later that night and into the early morning hours, that same person would be listening to extremely loud music just outside my room door of the hotel in the hall between 5-6 AM. I found him a few hours later smoking cigarettes just outside the hotel side door which was propped open by a small rock. It was unsettling to see a person loitering in and around the hotel to this degree, I questioned whether he had a room at the hotel. The room was barely tolerable. It resembled a room in the process of being updated, but the contractors stopped working before the end of the project completion. I had to visit the front desk to ask for a non existent DO NOT DISTURB sign. At that same time to the desk, I requested a 1 hour late check out which was granted until 12:00 noon. Starting at 11:15 AM on check out day, I received a telephone call from the front desk asking me if I was extending my hotel stay due to my inability to check out. I informed the person I was granted a late check out. 25 minutes later, that same person again called me to ask about extending my stay. Sadly I had to again remind her I had been granted a late check out until 12:00 noon. I have never been called about my late check out twice before at a hotel, anywhere, even by two separate people at the many hundreds of hotels I have stayed. At check out, it quickly became apparent my $20 gift card was not credited. I retrieved my iphone again to transact the number on the BW digital card. The GM, was working at the desk when I departed. She also didn't know how to credit the gift card, and she was working with another male, who promised me I would not be charged the full room rate without the discounted $20. I asked when I might expect the corrected amount charged to be finalized and she replied in 2 days. During the following two days, I continued to see the hold charge amount of $64.51 (it should have been $20.00 less), on the second day after check out, the GM called me and notified me she had decided to comp my room and give me “lots of BW points” due to all the inconvenience I went through about the charges and my stay. I asked when I might see the hold amount of $64.51 removed and the room charges comped as she informed and her reply was it had already been submitted to my financial institution. I also never received a copy of my check out folio either in person or digitally until the events escalated four days after check out when BW customer service got involved. On the third day after checking out, I saw the $64.51 charge actually submitted for payment by the hotel and was no longer on hold status. This was completely contrary to what the GM said the day before and I called her and left a voice message. On the fourth day, there was again no refund but a hotel charge for $64.51. I did not receive a return call from the GM, so I called her again and this time she actually answered the phone. I told her what I had seen with the charge over the past four days. She denied this and replied the charge was refunded to me on the exact same day the hold went to a charge by the hotel with my account. I offered REAL TIME supporting documentation from my bank, which I sent to her in an email. She on the other hand, offered no supporting documentation to prove her claim, only to attempt to intimidate me on the phone by telling me how many years of experience she had doing this sort of thing. After I asked for documentation to support her claim, she hung up on me. I next called Best Western customer support and filed a claim and three hours later I received a message from BW CS to call back. I called and after spending about 6 minutes on hold for the associate to read the file, I was placed on another hold for about 9 minutes waiting while I was being transferred to a supervisor. I hung up out of frustration since the associate did not tell me I was going to have to wait nearly 10 minutes on hold for a transfer. Two hours later, I tried this again. There was no resolution to my situation and the associate offered to transfer my call back to the GM of the hotel for clarification (as if I needed any)! After asking to be transferred to a supervisor, I ended up hanging up again after about 8 or 9 minutes waiting. No person from your company ever called or attempted to contact me that same day or since then.

amish p, Manager at SureStay Hotel by Best Western Cedar Rapids, responded to this review
Thank you for taking time to write a review on your stay here with us. We do appreciate all feedback from our guests. I would love to discuss your issues further and not seeing a credit on your credit card. Please contact me directly at the hotel. 319-362-9012. Thank you and have a wonderful day!!!! Kim - General Manager

I recently stayed at this hotel because of the great price. My daughter is attending school in the area,The hotel was only minutes away from campus. the front desk was very helpful, polite, the cheerful attitude was very comfortingIt was a very relaxing stay I get sleepy easy, but no worries because there was coffee available in the lobby 24hrs. I even got to go swimming with my daughter. We were both able to do our laundry, which really made things easier for us. The beds were beyond comfortable, the rooms were fairly quiet, IT WAS AMAZING. I WILL FOR SURE BE BACK!.I love this little place. DUDE THEY EVEN HAD FREE cookies. YUMMM

I stayed at this hotel for 3 nights, and the experience was amazing, the staff was always helpful and pleasant, went out of their way to help in anyway, the breakfast was great!! And delicious, I highly recommend this hotel to everyone!!

Last night's stay at a different hotel in this same class and price zone had me fearing that another bad choice (smoky room, unclean, etc.) was in the cards for me. Not so! This was an excellent hotel that restored my faith in quality stays for relative bargains. It has the advantage of having been recently renovated, so there was not only no deep grime anywhere, but the carpet and walls and all seem like they are normally well cared for. Bed is very comfortable and sheets are good quality. Caveat is that the place may be SO recently renovated that it may be a bit of an illusion for far future travelers reading this: the plastic film protecting the digital clock face is still in place! Meanwhile however, I highly recommend SureStay. Quiet rooms, clean, friendly staff.

amish p, Manager at SureStay Hotel by Best Western Cedar Rapids, responded to this review
Thank you for choosing the Surestay Inn in Cedar Rapids for your lodging needs. I would like to personally thank you for your recent feedback on TripAdvisor! We truly strive to ensure each and every guest enjoys their stay and leave happy! Your perfect 5 star rating shows that we are meeting this goal. We are very proud of our hotel and staff and what we have to offer. If you should have any questions or concerns, please feel free to contact me directly at 319-362-012. We look forward to seeing you during your next visit to Cedar Rapids! Kim F. GM

We stay often for business. Our work is often tiring. The rooms are large and neat. Scrupulously clean. The price is not too high. But we don't use much beyond the room itself and the internet. The beds are comfortable and spacious. The breakfast is a nice touch

amish p, Guest Relations Manager at SureStay Hotel by Best Western Cedar Rapids, responded to this review
Good Afternoon, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Surestay Inn in Cedar Rapids. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Kim Fraizer GM

Super friendly and helpful staff, the checkin process was easy and stress free!! clean rooms with great updates! Beds were very comfortable and I slept like a baby! I will definitely be staying again next time I'm in Cedar Rapids!!!!

We stayed here two nights to watch the Cedar Rapids Kernels play baseball. This used to be the Hometown Inn, but has switched to Best Western. They have made good improvements. Beds and pillows are new and super comfortable. I complained that the toilet did not seem to be properly bolted down and was a bit tippy..not good! The in room coffee maker was broken and it was disappointing that the pool was closed “for maintainence”. The breakfast scrambled eggs and sausages were cold. But all in all for the price not a bad place to stay.

Chose this place because of the price and would definitely stay again. We reserved a room with a king bed and ended up with a suite. Very clean. Beds super comfotable. My ONLY complaints are that the toilets are too low and beds too high.

Very nice hotel. Friendly staff. Beds and bathrooms clean. Pool small but clean, great for the grandkids. Appears newly renovated. Only suggestion is to switch out the carpet in the rooms to vinyl plank. Easier to keep clean. Perkins next door is a plus also. Will stay again if we go that way.