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Codice vantaggio

Hotel Camrose Resort and Casino, BW Premier Collection, Camrose

4.5/5  - basé sur 641 notations.
3201 48 Avenue, T4V 0K9, Camrose, Canada - visualizzare mappa
Hotel Camrose Resort and Casino, BW Premier Collection - Facciata dell'albergo Il Hotel Camrose Resort and Casino, BW Premier Collection è situato nel centro di Camrose. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Con l'Hotel Camrose Resort & Casino, BW Premier Collection, il divertimento è a pochi passi, che tu desideri giocare al casinò o abbia bisogno di uno spazio per banchetti per organizzare un evento perfetto. Siamo l'hotel a servizio completo più importante a Camrose e proponiamo camere di prim'ordine con possibilità di intrattenimento per tutti i gusti. Potrai goderti una serata indimenticabile con spettacoli dal vivo senza doverti allontanare troppo (o uscire) dall'hotel. Le nostre strutture per banchetti sono molto utilizzate per l'organizzazione di matrimoni, compleanni e riunioni aziendali. Grazie a piscina e scivolo acquatico interni, l'hotel è il luogo ideale in cui soggiornare con la propria famiglia e offre grande divertimento per tutte le età. Chi invece desidera scoprire la zona circostante troverà i negozi e i teatri con ristorante del centro città a solo pochi chilometri di distanza dal nostro hotel di Camrose. Che tu preferisca arricchire il tuo viaggio con una partita di golf o visitando le attrazioni locali, chiedi consiglio al nostro personale sempre disponibile. In realtà, Camrose si trova a soli 50 minuti in auto a sud-est di Edmonton: gli ospiti possono dunque approfittare del meglio della piccola e della grande città. Camrose è un piccolo e incantevole centro urbano vicino all'area metropolitana di Edmonton, l'ideale per un soggiorno di una o due notti. È anche una destinazione fantastica per tutte le comunità a est della struttura. Se desideri soggiornare in un resort da grande città con ristoranti, casinò e divertimenti in un centro urbano di piccole dimensioni, il Camrose Resort & Casino è il posto giusto per te. Da noi avrai il meglio, con tutti i confort e i servizi che ti aspetti dal marchio BESTWESTERN. Questa struttura ha tutto ciò che serve per un incontro aziendale, un breve soggiorno o una vacanza con la tua famiglia. Prenota la tua prossima vacanza o evento presso l'Hotel Camrose Resort & Casino, BW Premier Collection e goditi tutto ciò che questo resort a servizio completo ha da offrire!

BW Premier Collection

Hotel Camrose Resort and Casino

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Casinò
    Casinò
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 642 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
417
Molto buono
161
Nella media
34
Scarso
13
Pessimo
17
CONSULTARE I PARERI SU
Affari Affari
147
Business Business
90
Da solo Da solo
24
Di coppia Di coppia
67
In coppia In coppia
185
In famiglia In famiglia
190
Viaggio con amici Viaggio con amici
66
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Place to Stay..."

5
15/11/2018

This is a Great place to stay with family or friends..It has a pool with Slide and Jacuzzi, Fitness room., Ballrooms, Restaurant , Bar, Casino.. Full hot buffet breakfast included with your stay. Cost of rooms are reasonable...The rooms themselves are wonderful, very clean, spacious, comfortable...include coffee maker, fridge, microwave, make up area and beautiful decor.. The lobby area is spacious and inviting...We really enjoyed our stay...

"An Unexpected Gem"

5
05/11/2018

It was a great place to visit. Friendly, helpful and polite staff. Relaxing hot pool, comfortable rooms, impressive casino and a great show. It was a special getaway for us, but next time we'll bring the kids! They will love the pool and water slide.

"Noisy Stay"

3
04/11/2018

I stayed at the Camrose resort casino for one night and was very surprised at how noisy the hotel was. People in the next room were very loud and kept me awake until 2am. For a newer hotel, I was very surprised at how noise traveled. It was not cheap, so I expected more. Would not stay here again.

"Great place"

5
03/11/2018

I have been here on numerous occasions and just love it. I usually go just to get away and relax. There is nothing I don't like about this place I find everything to be excellent, staff have always been happy and helpful

"Great value"

5
03/11/2018

Great hotel for the money, casino in the hotel if your into that kinda stuff. Nice bar in the casino to watch the game, really good food there good service. Good free breakfast buffet in the restaurant in the morning.

"A excellent hotel."

5
02/11/2018

We stayed 1 night after going to the Jann Arden show. The hotel is very clean & the staff friendly & helpful but ust a little disappointed that the breakfast is only available until 9:30am. I will certainly stay there again.

"Great weekend in Camorse"

5
31/10/2018

Was in town for the annual fall dog show and stayed at the Best Western. Was lucky enough to get an executive suite becasue of a cancellation - as the hotel was fully booked. We were so thankful. Love this hotel and its close proximity to the show ground. The hotel always has amazing entertainment, the casino and a great biffet breakfast included in the stay.

"Business Trip with a companion for 1 night"

4
28/10/2018

Stayed 1 night last week. Tried to book on -line but it said it was was full so I called the 1-800 number and was given a room. Pays to call Best Western reservations. Check in was very quick and efficient. The front desk clerk was very friendly and welcoming. The front lobby is very warm and inviting. There are 2 elevators with very little waiting to get onto them. The room (we had 2 queen beds in a handicap accessible room, though neither myself or my companion are handicapped. This made the bathroom HUGE!) The room was very clean and comfortable even with 2 queen beds. The room had superb lighting which is not very common in my experience in most hotels. It had all the usual amenities: color led tv, refrigerator, microwave, coffee maker, hair dryer, etc. everything worked flawlessly. The complimentary breakfast is down the hall towards the casino. It was a hot buffer, in the warming tray there was scrambled eggs, bacon, sausage, pan fries and french toast. There was coffee, juice, muffins etc. It was very good! A couple of shortcomings:(I wouldn't consider any of these to be a good reason not to stay here. I would definitely and happily stay here again!) The parking lot is ways from the front entry. The front entry is not readily identifiable, my companion knew the way but there are no neon signs to guide the way from the parking lot I parked in. The rooms did not have many electrical outlets, by the night table by the bed, which in today's day and age made things a little trying, trying to plug in cellphones, computer etc. I was a little surprised there were no glass water cups. There were 2 ceramic coffee cups and 2 plastic water glasses. No cups in the bathroom. All in all a very nice hotel!

"Nice hotel, good value"

4
28/10/2018

For $180 we got a room for the night, two tickets to the Stuck in the 80s Burger Bash and a hot breakfast buffet the next morning. The check in process was quick and the staff friendly. Our room was clean and in excellent repair. The beds felt new and the pillows smelled fresh. There was enough room to move around the room without barking shins and the lighting was an excellent combination of overhead and table lamps. The bathroom, while very clean and nicely renovated lacked any place to hang a towel after use, a common complaint of mine. On the other hand, the total lack of water pressure allowed us to hang the towels on the curtain rod even while in the shower. Ample counter space for makeup and hair supplies, a must for an 80s themed party! There was a small makeup niche in the main room, but the lighting there was dismal. The burger buffet was decently appointed. As a vegetarian, I can't speak for the burgers, but the side dishes were enough to fill me up. A little more variety would've been nice and perhaps some signage indicating ingredients and allergen info. For instance, I avoided the potato salad because no one could say definitively if it contained bacon and the beans may or may not have had pork so I avoided them too. The band was fantastic! Great crowd of people too. Everyone was so happy and into the music. Had a lot of fun. The breakfast buffet was pretty mundane with toast, undercooked scrambled eggs, bacon, excellent hash browns, and French toast that, while cold, tasted really good. The coffee was good and the croissants were fresh and tasty. The staff were all very friendly and welcoming. While we have no real reason to return to Camrose as such, we might keep an eye out for other such events the hotel might have in the future. This made for a pleasant mini vacation.

"Awesome!!"

5
25/10/2018

Very lovely place to stay. The guest services was super nice on arrival, we were an hour early and were allowed to enter our room! We hosted a 60th birthday in their board room. It was very easy access for the elderly, it was clean, comfortable atmosphere. Everything you could want! The rooms were nicely updated, comfy beds, and really clean! It did not feel like you were in a small town of Alberta. I really appreciated that it was quiet too, even though you are next to a busy road, there was also no riff raff from the casino either. The casino is alot of fun! Definitely a nice thing to do when the weather is a bit crummy :) I found good value for the price. The full hot buffet breakfast was a nice surprise! it was very delicious. The one thing that most of our group did not like was the sausages! If that is the 1 thing we have to complain about we are doing pretty good!

"Always pleased"

5
11/10/2018

We have been to this hotel several times and have always been very pleased. The staff are very friendly, the have a awesome breakfast and usually on Wednesdays they have a customer appreciation were you can get a free beer and chicken wings. Of course if you are into a little gambling they also have a casino They also have a pool and slide for the kids. Very impressed.

"Wonderful site - highly recommended!"

5
03/10/2018

My husband and I stayed at this site one night - on Sunday of this week, and enjoyed it so much that we have altered our travel plans, just to return again on Thursday night! The site is pet friendly, and of course welcomed my service dog Willi with open arms. We found the rooms to be immaculately clean - a critically important feature. They are an interesting lay out, making the absolute most of every space in the rooms, and even include a in room safe - an important factor for those attracted primarily for the casino, rather than travel or business related visits to Camrose. Every member of staff was kind, welcoming - and we would like to extend a special "job well done" to Amanda for her considerate and hospitality oriented attitude in every interaction; we had the pleasure to deal with her for reservations and questions on the site - she is certainly a hospitality professional. I would also recommend visiting the 'pub' in Casino; sandwiches (among meals enjoyed by our family party of 5) were excellent! You simply must try the yam fries at this location - best I've ever had, and I eat them everywhere I go! Well done.

"Everly Brothers Concert"

4
28/09/2018

A wonderful experience and a great location. Meals were excellent, rooms clean & comfortable and entertainment great!I would recommend coming early to check in as we had a long waiting line and only one check in person.

"Work Trip"

5
25/09/2018

We find the staff , comfort , cleanliness of the rooms , food and amenities to be the best in town . Casino , restaurant food and the Wednesday customer appreciation is what we look forward to . The pool and hot tub are relaxing as well when I feel the need .

"Awesome evening!!!!"

1
24/09/2018

Very nice hotel, and the rooms are lovely.You could easily stay for several days as there is a microwave and fridge, little sink, lots of shelves and cupboards.Extremely friendly and helpful staff!!

"Area tour"

4
21/09/2018

The Camrose Resort Casino is a great place to stay when touring around the area. The buffet breakfast that comes with your stay is very good.They also have a pool and a water slide.We ate dinner in the lounge and it was really good.

"Just the nicest people"

4
17/09/2018

The staff were wonderful here...every one. Friendly, funny and helpful, such a nice start at reception, and stayed that way. Rooms are fine, it's a tad oldish in the decor...but beds were comfy and everything one needed was in the room. Did I say great staff..

"Great place to stay in Camrose"

5
13/09/2018

We have stayed here before and always enjoy it. Very comfortable rooms. Hotel is well kept with friendly helpful staff. Pool with water slide to keep the kids happy plus a hot tub. We will back next time we are in town.

"Quiet room & a king-size bed!! We slept peacefully."

4
12/09/2018

We were only interested in a good nights rest, and that was exactly what we got! There are plenty of amenities available, but after a long day of driving, all we wanted was to sleep. They hotel also provides a very good breakfast, included with the room. I had scrambled eggs, pan fries, bacon and pancakes. My spouse went for the same, in a smaller portion, but also had an orange and a yogurt. On our next trip to, or through Camrose, this will be our stop.

"Weekend Get Away."

5
10/09/2018

This was my first time staying at this hotel. I found my room to be large and very clean. The bathroom was also quite large. Staff were very friendly. The buffet breakfast was just ok - it was typical of a buffet, food just warm not hot. I will definitely stay again next time I am in Camrose.

"Won tickets to the show"

5
10/09/2018

The room was clean, comfortable and quiet. The show "Almost Allan" was excellent, the sound was not blasting my eardrums, the music was excellent. Morning buffet was good, we did not like the sausages and it would of been nice to have cut fresh fruit tray.

"Long weekend get away"

5
09/09/2018

Our long weekend stay was excellent. The rooms were clean, spacious and service from the front desk to the restaurant was great. We enjoyed the pool several times. Food was excellent as well. We will definitely return and will recommend this to others.

"Labour Day Weekend Get Away"

5
07/09/2018

Front desk personnel very friendly & helpful with local information. Room was large, with fridge, micro & coffee maker. Only used fridge as hot breakfast buffet (very good) was included Hotel is connected to Casino - no need to walk outside. Joker's Den (in Casino) - Eats off hotel lobby - very good food Need car to visit Camrose historic downtown area & other shopping. Check historic downtown hours of operation - this is a small town.

"Stay if you don't mind inconsiderate guests."

4
06/09/2018

This is our second stay here but I don't think we'll return. We are Best Western Gold members and have very specific requirements when it comes to quiet. No rooms near elevators, or ice machines. No adjoining rooms.We prefer a top floor to avoid the sound of running children or clomping adults overhead. Near the end of a hall is good too so that you don't get a lot of traffic by your room. This time we got a top floor, no adjoining room, no ice machine nearby. So far, so good. Unfortunately, to have these requirements met, we had to take a room three doors down from the elevators. All was well until about 2:00 AM when I was wakened by the loud, cackling laugh of some woman on the way to her room. The rest of her group made no effort to reduce the volume of their conversation and laughter as they made their way by. This was a gang from the Casino, no doubt, given the hour. Once again at 3:17 AM, loud voices in the hall. "See you in the morning," he said, not realizing that it already was morning. You can't fix stupid, but you can avoid it. Which is what we will try to do on our next visit to lovely Camrose.

"Wedding stay"

5
05/09/2018

This resort was very accommodating for our wedding stay. Staff went above and beyond! Very clean and happy with our stay. They made it and awesome weekend and a perfect stay! Thanks to all the staff from the maintenance to the front desk! Everyone was very helpful and super friendly.

"Poor Customer Service"

2
03/09/2018

Was checking in for the bride and groom who were arriving at the hotel at 3 am the next morning. Check in staff were going to charge an early check in fee at 11:40 am. When I complained, the fee wasn't charged but the staff appeared very angry with me. The hotel is very expensive, so I recommended out of town guests stay at other local hotels that were just as beautiful but employed friendly helpful staff

"We enjoyed the Senior Sunday room special of $69.00."

5
03/09/2018

The hotel room was nice and clean along with the hallway to and from the elevators. The hotel staff are very friendly and helpful. Our check in and check out was quick and all went well. We will stay at the resort again!

"Follow on facebook !!!"

5
30/08/2018

Best hotel for fun nights in town! Everything is great here and watch on facebook they offer fun nights at great discount prices !!We will return for sure for many more events concerts and awesome pool !!

"Hockey vacation"

5
27/08/2018

It is a great place to stay. Staff is really good. Very pet friendly hotel. We stay here every time we come to Camrose. It has great breakfast. Wish they had bigger pet friendly rooms for family. wish the pet fee wasn't charged to familys that stay often.

"Great place"

5
26/08/2018

Great place, great staff, never had any major issues, even when they are busy they try hard to find a room for me, would not stay anywhere else in Camrose, good food and service in lounge and Eat's , would recommend this hotel to anyone

"Family wedding"

4
25/08/2018

The service and facility were excellent. Walk to Register Desk was a bit of a walk for those who have some disability problems. Landscaping needed a bit of help. Lots of weeds in areas not mowed. Pond dry.

"Summer travel"

4
23/08/2018

All Good in the hotel this week Dan is awesome! Always asking the right questions and over deliveriing. Look forward to the overnights while in Camrose. Silver Springs golf is close and quiet compared to others. Will return

"Family Fun"

4
22/08/2018

Stayed here for 5 nights in a family suite with 2 families (myself & my 2 kids) & another couple. The suite was great. Ample room for all of us and good privacy. The couple had the main room and my kids and I stayed in the 2 bed room and were pleasantly surprised at how good it was. TV well positioned, awesome shower pressure in our private shower and very comfy beds/bedding. We were a bit surprised to see our washroom space didn't have a door?! - so weird but we are family and got over it quickly. Otherwise, the room experience was great. Great comfy beds and bedding (and I'm picky). The breakfast was the typical "free" breakfast fare. As someone with lactose and gluten issues there wasn't much to choose from but enough to take the edge off until I could leave the hotel to find something else to eat. The kids enjoyed the breakfast though. The kids loved the pool. The pool area is a great space! The gym is ok. Very small but if you are the only one in there (which was often the case), it was enough space to get a decent workout in. The decor is great at both the restaurant and hotel area. We didn't use the casino. Would stay here again when visiting Camrose.

"VERY Dog Friendly"

5
20/08/2018

My husband, dog and I stayed here for a family wedding. The fact that they allow pets is huge for us since our guy does not do well with boarding. We ran into a situation where house keeping came to clean our room while we were at breakfast and our dog was not a fan of a stranger in the room. The front desk called us and informed us of the situation, they were very courteous and only wanted to know when a better time to come by was. We felt terrible about the situation and that we forgot to tell them not to worry about cleaning our room! The beds were a little firm for my taste but still very comfy. The pillows are awesome, seriously wanted to take them home. Rooms were clean and comfortable. My only complaint is the breakfast buffet in the morning. On our first morning the food was cold, we were there at around 9:15am so nearing the end of food service so I didn't expect piping hot French toast. Our next morning we were there when the doors opened since we had to leave early. Sadly the food was also cold, which I did not expect since the covers were still on the food. It was obvious the food was made the night before, put in the fridge and reheated the next morning. We would definitely recommend this hotel to anyone and if we are in Camrose again this would be our first choice for accommodations.

"Nice Hotel"

4
16/08/2018

This hotel is one of the newest hotels in the area. Good location just out side of town and right across the street from the Big Valley Jamboree. Super busy and packed during the Jamboree. Rooms are quite large and very comfortable with a fridge, microwave and wet bar. Friendly staff and buffet breakfast is included in the rate. There is an indoor pool , a small gym and a nice large Casino in the hotel.

"Convenient location for BVJ fans"

4
08/08/2018

We experienced friendly and accommodating reception staff when calling for a last minute reservation request, and then they were able to accommodate our request for an early check-in. The room was clean and quiet. King sized bed was very comfortable. Conveniently located just a parking lot away from the entrance to the Big Valley Jamboree. A tasty breakfast smorg was included in the price.

"Great place to stay for BVJ (Big Valley Jamboree)"

4
06/08/2018

Room was very comfortable. The staff is very friendly and responsive to requests for extra towels, etc. Maintenance was also very responsive to a minor request. Rooms have a fridge, microwave and wide screen TV. The hot tub was excellent and much appreciated after a cold day.

"Great stay at Camrose resort!!"

5
01/08/2018

Very smooth checkin for our Seniors special $59 stay at Camrose Resort and Casino! Beautiful room on the main floor with very comfortable king bed! Spacious room with couch, fridge, microwave and wet bar. A very filling breakfast buffet was included!

"Excellent stay"

5
31/07/2018

Wow. Attached to the casino I anticipated a lot of noise during the evening....not so. Very quiet and respectful hotel, staff are extremely friendly always with a greeting coming and going. Rooms are spacious and clean. Restaurant on site is superb and again staff are very friendly and helpful to ensure your meal is a great experience. I did not use the pool or exercise facilities but they looked very clean and inviting.

"Comfortable place to stay outside of the big urban centres."

4
26/07/2018

My wife and i spent four nights at the Camrose Resort Casino and found the staff extremely friendly and helpful. Camrose itself has a number of interesting museums and sights to see, and the heritage district is well worth a visit. Our room was large and had good amenities, and the bed quite comfortable The hot breakfast was quite substantial nd on two evenings they had a guest special at Eats Restaurant- free drink and chicken wings. Another two evenings in the Casion's restaurant they gave a free drink and 50% off any of the regular dinner appetizer items, Great deals.

"Awesome place to stay"

5
23/07/2018

We stayed at the hotel for the Beach Boys and it was fantastic! The room was really clean and comfortable, the staff was great and the food was amazing. All in all it was a great expereince and we will be back!

"Great food, shows,staff, clean clean rooms"

5
21/07/2018

This is such a great place to stay They have excellent food, staff ,and shows. Everywhere is clean clean very well maintained. I'm never disappointed . They bring in excellent shows. Staff is friendly,helpful, and accommodating.

"Nice Stay"

5
14/07/2018

The staff were very friendly and the hotel has lots there. You can eat at the restaurant , see shows, play at the casino and even get your hair done. Everything was great and even went downtown for a farmers market and they have a very nice outdoor music show.

"get away- Country Queens"

5
07/07/2018

Had won the concert from the casino for the Country Queens and thought it included the room but I was mistaken - after the buffet (was awesome) somone from the frontdesk came and said they had a cancellation and said that we could have the room - it was such a nice gesture and the room was clean, bed was comfortable and they gave it to us for a fraction of the regular price - thanks so much we will be back :)

"Just a get-a-way with the husband. Sandra G."

5
02/07/2018

Excellent hotel, staff very professional and friendly. The room was clean with great pillows. Bathroom was quiet large and laid out well. Internet was fast. The restaurant was excellent also, I didn't sped much time in the casino but my husband did and he had fun. Make the Camrose Resort Casino, Best Western your next stay!

"Camrose Resort Casino"

4
13/06/2018

The room clean, the bed was comfortable. When I had an issue with the TV they came up to my room immediately to fix the problem. The check in experience was fast and friendly. The food we had at the conference was delicious and there was a good variety.

"Nice getaway"

5
09/06/2018

My wife and I met two other couples at the hotel for a getaway and a get together. The hotel and casino are very clean and new looking. The rooms are well appointed and a good size. We signed up for the summer sips event. It was well presented and good value. After we went to the casino and spent some money. The casino was very clean and no smoke. The one comment we have is what is with the prices in the lounge and bar. Really,6.75 for a draft beer 5 plus for a watered down rum and coke. There was not a lot of people in the casino so maybe the high prices are needed to cover something. We went to the lounge for a drink and a visit. The music was very loud ,and us being the only ones in there,we asked if the music could be turned down a bit we just got a shrug. After a couple more requests with no change in the volume,we left after one drink.if not for the noise and ridiculous prices we probably would have stayed for a lot longer. Other than that we found the whole experience very good.

"Summer Sippin"

5
09/06/2018

We attended the "Summer Sippin" wine tasting evening and then spent the night in the Hotel. We had a wonderful evening, a nice room and the staff were warm and friendly. We also enjoyed a short time at the Casino.

"Great time."

1
30/05/2018

The hotel has everything you could ask for. Relax with the gym, pool or watch a movie; have some excitement with the casino , sing along in the lounge and enjoy a great meal in the restaurant. If you are lucky enough to pick a weekend with an event scheduled you may be lucky enough to see aan amazing show.

CamroseResortCasino, General Manager at Camrose Resort Casino, BW Premier Collection, responded to this review
Good day, Wonderful to hear you enjoyed yourself while visiting us :) You ranked us 1 instead of 5 but we totally know you meant 5 out of 5! Have a great summer! Dawn

"For a relaxing get away."

1
29/05/2018

We had a very clean two bed room. Everything was perfect. The staff were very friendly and very helpful offering any help we might need anytime.We were treated very well. We had a room on the 4th floor.

CamroseResortCasino, General Manager at Camrose Resort Casino, BW Premier Collection, responded to this review
Good day :) Thank you for the kind words. We really appreciate it! I think you may have used one as a five on the ranking but we know what you meant. Take care and enjoy your summer! Dawn

"Wish we could have changed rooms"

4
29/05/2018

We asked to be with friends (there were 4 couples) and we were all put on separate floors! I made the request when booking and were told they didn't have my request. Wasn't impressed then and didn't think about the fact that there was an adjoining door to the next room. Those people arrived home about 1 am and talked very loudly, slamming the outside door and unfortunately I was kept awake until after 2 am. I will make sure that is not the case if I stay there again.

"Country casino."

5
23/05/2018

Good hotel that just misses being luxurious. I stayed in a room adapted for disabled patrons and found it very practical. The tiny fridge was handy. There were enough hangers. The hotel is inconvenient for those without cars.

CamroseResortCasino, General Manager at Camrose Resort Casino, BW Premier Collection, responded to this review
Good day :) We appreciate you taking the time to provide your feedback. Enjoy your summer! Dawn

"Camrose in the fall"

5
20/05/2018

Newbee at this convention. but friendly staff n great food ensured a great stay. Lovely room great entertainment and loads of fun in casino. Looking forward and am already booked in for the next convention

CamroseResortCasino, General Manager at Camrose Resort Casino, BW Premier Collection, responded to this review
Hi Lynn, So glad you enjoyed your time in Camrose. We are happy to hear you will be back! Have a great summer :) Dawn

"grad in Camrose"

1
14/05/2018

The hotel was situated next to the CRE grad. site. Hotel is very modern and clean. Rooms comfortable. Staff was great. couple of small problems handled right away. Breakfast is very good as well. Casino attached. parking a little distant but OK/ The hotel could use a Best Western Sign visible for highway 13.

CamroseResortCasino, General Manager at Camrose Resort Casino, BW Premier Collection, responded to this review
Good day Roger, I am hoping you perhaps ranked us one out of five by accident overall. All your comments and other rankings were 4 out of 5. We appreciate the feedback very much. Take care, Dawn

"Mrs allen"

1
05/05/2018

Stopped for a bite to eat ordered starter cesaer salad and an equivalent to the beef dip sandwich told the waitress no sause on the sandwich of course I had to send it back as they put sause on the sandwich I also sent the salad back as it didn't taste good here is a picture of the sandwich

CamroseResortCasino, General Manager at Camrose Resort Casino, BW Premier Collection, responded to this review
Good day, I am very sorry to hear of your experience. Our caesar salad does have anchovies in it and some do not like the more traditional version for sure. I don't see a picture attached to your post but I am sure if you asked for no sauce and they gave you sauce by accident you are telling the truth. It does happen for sure. We please 95 percent and make mistakes 5 percent of the time and always work to improve on the 5 percent. I hope they offered you a discount of some sort or remade your food in a timely fashion. Take care, Dawn

"Excellent, roomy, quiet place to stay"

5
01/05/2018

Great place to stay. Have stayed many times before. Restaurant and lounge have good food and service. The casino is a great place to pass the time .The hotel and casino are newer and modern with a large entry and lobby. The roms and hallways are also very spacious.

CamroseResortCasino, General Manager at Camrose Resort Casino, BW Premier Collection, responded to this review
Hello :) Thank you for taking the time to leave us your comments. Always nice to hear! Take care, Dawn

"Exceptional Thoughful Service"

5
29/04/2018

We had booked the hotel for a wedding months in advance. Shortly before the event my wife fell and had to attend in a wheelchair. We enquired two days in advance about a wheelchair accessible room but were advised that all these type of rooms had been already pre-booked. On arrival without even asking we were told a wheel chair accessible room had been made available for us. We were most pleased that this request had been noted and the effort made to accommodate us. We considered this exceptional and thoughtful service. Thanks BW

CamroseResortCasino, General Manager at Camrose Resort Casino, BW Premier Collection, responded to this review
Hello :) I am so glad to hear that the hotel team were able to make your request possible. Thank you very much for your comments. Always very much appreciated. Take care, Dawn

"Good hotel. I didn't do any gambling, just stayed there for business. No real complaints."

4
29/04/2018

It is a good hotel. Probably the best in the area. I stayed, I ate, I slept, twice, and then I left. If I ever work around there again I would stay there. Service was good, food was good, no complaints.

"Nice Stay"

5
28/04/2018

I stayed here for business and the hotel was nice and very clean. The staff were very good and helpful and the hotel was very clean. The restaurant was very good food and the free breakfast was lots to choose from and very good. Express checkout was easy.

CamroseResortCasino, General Manager at Camrose Resort Casino, BW Premier Collection, responded to this review
Good day :) Wonderful to hear your kind comments. Take care, Dawn

"Dance competition "

5
25/04/2018

Rooms are very clean. Front desk was fantastic with everything we needed. The pull out sofa in our room was slightly worn so our 10 year old needed some extra blankets to make it more suitable for her and front desk had no issues getting us some. The movie rental option is a great feature as well for some much needed down time in the room as Camrose doesn't have a ton of things to do when we are used to city life. Overall great stay and we will be back.

"Travelling through "

4
11/04/2018

Picked this hotel because everything is on-site and no need to drive for dinner or breakfast or for entertainment. Found the hotel lobby to be very nicely decorated, the staff friendly and helpful, and the room had lots of thoughtful things like shelving inside the bathroom, outside the bathroom close to a mirror, lots of plugins, sink beside the coffeemaker and bar. The desk attendant herself brought us a wine glass that we requested from the lounge! On registering, besides a great room rate, we were given two breakfast vouchers, two free beverage vouchers and two appetizer vouchers at 50% off!! The food in The Eats restaurant both for dinner and for breakfast more than met our expectations!! Our only “complaint” is that the parking lot is quite a distance from the hotel, and my husband is unable to walk any distance at all, so it was a good thing I was able to walk from the car to the hotel after getting it parked. Would not recommend this hotel to anyone who is handicapped for that reason. Casino is small but bright and friendly, a nice contrast to most!!

"Amazing in every aspect"

5
08/04/2018

Very friendly helpful staff, clean, comfortable beds. Excellent food in the restaurant as well as the buffet included with the shows. A wonderful place to go for a night. They bring in a wide variety of entertainment and it is a nice experience. Great place to go.

"Great room, good service"

4
01/04/2018

Had a queen double and their was lots of space large room, nice and large bathroom. Appeared very clean and I didn't find any faults. The breakfast was included and had a good selection of items, some hot, some cold, and some fruit too.

"Family Getaway"

5
28/03/2018

Where do I start? Everything about this Hotel was excellent! Me and my wife, and my parents recently stayed here we were impressed with the staff, very friendly and helpful. Next the room we got a promo deal on this so wasn't sure what we would be getting, this room has all amnesties that you could want, and was it ever clean! The casino was small just how I like it, everyone had fun. The pool area-was very clean and has everything you could want. The restaurant has quiet a bit of selections, food was good. The hot breakfast buffet next morning was a definite plus! We will all stay here again!

"excellent experience"

5
20/03/2018

this hotel was a great venue and would definitely go back again. Our room was clean, large sized, pet friendly which is very important for us! The lounge, restaurant and bar staff was exceptional, they were friendly and the food was above and beyond. The venue that we attended was over and above and would highly recommend anyone get the experience of staying at this facility in Camrose, real home town people, caring and take care of you extremely well.

"Nice hotel"

4
14/03/2018

Booked this hotel for a Monday to Wednesday stay when I seen it has a casino attached. After checking in I was disappointed to find out the poker room is only open Thursday to Saturday. Would be nice if that was advertised. Who knows maybe it is and I didn't see it. Other than that I've enjoyed my stay and would book again.

"Love Camrose Resort & Casino!"

4
12/03/2018

We love staying at the Camrose Resort & Casino. It is a little get away that isn't too far from home. This time we went to 2 events hosted by the hotel. They were amazing and affordable. We love the breakfast that is included and we also love that there is the pool for the kids and the casino for Mom and Dad.

"Awesome place "

5
11/02/2018

Had a great stay there beautiful place, staff was excellent to deal with very nice rooms, meals were very tasty, the pool was warm and slide was fun, the casino part of it was nice to relax and drink and shoot some pool, will definitely stay there again!!

"Early Valentine's"

4
03/02/2018

Hubby and I love little gettaways and again we decided to go to the resort so we could enjoy the seafood buffet and casino and a beautiful jacuzzi suite for an early Valentine's. They had given us an amazing deal each time we have been there (we go every couple of months) for a little staycation. This time however the woman who took our reservation was incredibly rude. I said can we get our deal again . She was super rude and said well one last time but never again... And I've noted it on your file. I said wow that was rude may I ask why? As we come there every few months and spend a ton of money there in the casino the restaurant and room service. She said because we don't even get that good of a deal as staff. So you won't be getting it ever again. Do you understand? . I though that it was super rude and uncalled for the way she went on and on. I said look we are very loyal customers as you can see from.our "file" as you call it. I have no issues asking for andeal when I call and I don't understand why it's such a big deal. She just kept going on that she has made a note on my file and if staff can't get a good rate why should we. . All in all the actual stay was wonderful the room is clean and quiet. And the jacuzzi is wonderful. Ut I could do without the attitude from the front end staff. Very disappointing since we have e been extremely loyal to them ... Guess I'll start staying somewhere else.... Too bad...

CamroseResortCasino, General Manager at Camrose Resort Casino, BW Premier Collection, responded to this review
Hi there, Very sorry you feel the way you do. We were happy to provide a discount your 1st stay on a Tuesday as we were not full. We never assured you would receive a discount every time you stayed. We were full this past Friday. You had already been told once by our front desk manager that we wouldn't be able to continue to honer the special rate. It was a one time offer that ended up being 3 times. We truly appreciate your business every couple months just as we appreciate our weekly, monthly, and yearly visitors. Discounts should be appreciated when given not expected. We are truly sorry you feel the way you do. Take care, Dawn Anderson

"Camrose Great Stay"

5
30/01/2018

Need a great stay with excellent value? This small city property should be your choice. Located on the eastern edge of the city you have easy access to Camrose Exhibition.The staff are professional and accomodating.

"Modern, clean, and quiet + friendly staff!"

5
23/01/2018

Love this hotel!! We stay here 2-3 times a month it is a beautiful modern hotel. It has always been a clean and quiet stay. The staff is so friendly & helpful!! Wifi is free, there is lots of parking space with plug-ins. Free breakfast at their restaurant is a lovely incentive!!

"Great Weekend Getaway"

5
21/01/2018

We decided to stay at this Resort for a getaway and what a great decision that was. We took in a great function on which was a Great Seafood Buffet, wow is what I can say. The crab legs, shrimp, mussel, and if you decided you wanted regular buffet, well, there was chicken, prime rib, mashed potatoes and fixings. Great food. We also took in the casino, a smaller venue but still an awful lot of entertainment. Then to relax we took in the pool and hot tub, there is also a waterslide too, but we did not entertain that

"Quick get away"

4
02/01/2018

Enjoyed a nice evening, after the hustle and bustle of Christmas. Breakfast the next morning was good. Bed was extremely comfortable. Room was very clean and well appointed. We will be back again in the near future.

"New Years Package"

4
02/01/2018

Booked for New Years 2017. Because of the promotion found that the check in took a very long time due to most of the guests arriving at the same time. But the room was very clean and had all we needed with in it. The buffet supper wasn't the best and the Breakfast Buffet wasn't worth the ticket.Will have Breakfast elsewhere next time. But the Band was amazing and the fact that we did not have to drive home made the evening more enjoyable.

"New Years 2017"

4
02/01/2018

Had a great time celebrating the New Year. All the staff (hotel, casino, venue) were great as usual. Staff go out of their way to ensure your stay is comfortable and enjoyable. I recommend this place for any occasion.

"camrose best western"

3
02/01/2018

4 for the service and quality, this will be the last visit to this hotel, we will not be going this hotel for a very long time, even it it has a casino, I didn't like a lot of the issues we came across. We had to wait to check in, we didn't realize the wait was going to be long??? the room was not clean and it was very hot. no jazzui like i requested and I was not happy with Ex suite, I could of had a standard room instead if i new I wasn't going to get a jazzui? Fridge was not turned on, I had refridgate items that needed to be cool?? I don't get why no turn up the fridge if you know the room is going to be occupied> no a very great experience this time around and it was very very noise.

"Excellent Place To Stay"

5
02/01/2018

Very clean and comfortable room. Friendly staff. Excellent accommodations for the price paid! Have stayed at this location more than once, and I never hesitate to re-book at this location. Highly recommend this hotel for anyone!

"Best Western Hotel Stay"

5
27/12/2017

Very clean and comfortable Hotel to stay. The room was very clean and fresh, the bed was comfortable. I like the way they support our Planet by using eco friendly products. We have stayed in Hotels around the world and this one is right up there with the best!

"Great place to stay when in Camrose"

5
26/12/2017

Stayed three nights over Christmas 2017 while visiting family. Hotel staff are great ,rooms comfortable and a nice hot breakfast included. They have a water slide huge hit with kids and hot tub for rest of us. We had a pleasant time and will return again .

"Christmas staycation"

5
25/12/2017

I just wish that everyone that is reading this to know that this casino is a fabulous place to take your family! Your rooms are very clean and the staff was very courteous friendly and accommodating. We live only blocks away from the casino and when are staying there it's like we're on holidays somewhere else. Thanks to all the staff for putting up with us!

"Great visit!"

5
24/12/2017

This was our second trip to the Camrose resort, once again we were not disappointed. Wonderful staff and accomodations! Looking forward to our next trip! Met lots of nice people in the casino, the restaurant and the Joker's Den, which is an awesome place to kick back and relax.

"free room stay"

5
24/12/2017

We won a free night stay on Facebook very surprised with the cleanliness,size of the room. check in very fast and courteous, friendly, knowledgeable person concerned about noise of train going by hotel bothering us. We assured her we were okay with train going by( didn't hear it at all). We would stay here again.

"Casino"

2
19/12/2017

No options to play table games at this place. It lacks dealers also table games there is not many options only have two tables open during the week. Hotel and food are good just the table game side is poor

"Great Stay"

4
13/12/2017

It's been a couple of years since we've stayed here, and this is probably one of the best hotels in Camrose. We attended my company's Christmas party, is past weekend. They served an amazing banquet with a huge selection of very good food and desserts. The show was a live band that was doing 60's, 70's and 80's music, complete with costume changes to match up with the era or artist. It didn't take them long to get people up on the dance floor and everyone had a good time both at the party and in the casino. Our room was 100%. Clean, nicely decorated, large bathroom. We have no complaints.

"Great experience"

5
08/12/2017

We stayed in the hotel as part of a show and stay package. This is such an excellent deal and the hotel is extremely nice. The staff are friendly and efficient and the rooms are a good size with large bathrooms. The beds are comfortable and so are the pillows which is unusual at a hotel. I generally leave with a sore neck but not this time. The room was very clean and comfortable. All in all we were very pleased with our experience here.

"Comfort in the country"

5
04/12/2017

We were visiting for a wedding. The hotel was perfect. Very comfortable and had everything that we needed. From check in to check out we felt cared for. The staff even went above and beyond with our requests.

"Nice little getaway"

5
02/12/2017

Spent the weekend here for Grey Cup weekend. Enjoy coming here from Edmonton for a night at the casino. Our casino night was nearly ruined by a very rude pit boss who refused to let us have a chair at the roulette table. We were supposed to stand for 2 hours? My partner nearly came to blows with this rude man, and I wanted to leave. The hotel was as usual very clean and comfortable, and beautifully decorated for the festive season. One small suggestion-did not enjoy the new artwork in the lobby and our room.

"Great Stay"

4
27/11/2017

This hotel is a great place to stay with or without children. It has something for everyone and is close to everything Camrose has to offer. We were here for a gift show at the Camrose exhibition which is a 3 minute walk from the hotel. The hotel also has a pool with water slides, a casino and great food and entertainment.

"Good for a quick stay"

4
26/11/2017

The kids loved the waterslide! We booked this hotel just to grab some sleep during a long drive, but since the pool was open until 10 the kids were able to enjoy it for an hour. Everything was clean and up to my very high standards.

"Best Western Camrose Resort Casino"

4
22/11/2017

This is the second time we stay at this Best Western. It is attached to the casino so very convenient! The room, is very nice and comfortable. There is a free breakfast and they have free beer and wings on Wednesdays.

"Great getaway to Camrose!!!"

5
20/11/2017

We thoroughly enjoyed our night at the Camrose resort!!! The price was very reasonable and included a bottle of wine on arrival and early check in and late checkout! The breakfast buffet was also included in the room rate! Everything was tasty and fresh and the service was fantastic. The beds were so very comfortable and the rooms were clean and spacious!!

"Friendly staff"

4
19/11/2017

I found the hotel staff very friendly. We had a family suite which was well laid out and comfortable. The hotel staff responded to queries in a very timely manner and tried to do as much as they could do accommodate an early check in request. The free breakfast was very good with some hot options such as bacon, sausage, eggs and french toast. In town for a hockey tournament, we were able to secure 2 meeting/banquet rooms on short notice which was fantastic.

"Great stay!"

5
19/11/2017

Excellent service....excellent stay at a beautiful hotel! The hotel was very easy to get to and very accessible to our business which was taking place at the Camrose Regional Exhibition. Very clean and the ambiance was very nice.The pool is a nice addition and the casino added some additional entertainment. Overall, a great stay at a great place with great people!

"Felt like home"

5
18/11/2017

I stayed here for a week and will say that it was a great place to finish my day off in. I was always greated with smiles. The hotel is crisp and clean. Breakfast every morning on the house. The hotel had a guest appreciation night which was a real treat. Not many hotels I can say this much good about.

"Ideal for hosting corporate/private events"

5
16/11/2017

We just finished hosting our corporate meeting there. The buffet lunch was amazing and the service was next to none. I highly recommend their Catering/Events Manager, Gina, who was extremely helpful throughout the whole planning process and up to the day of the event. The amenities were good, clean, and convenient (you don't have to walk halfway across the building to find washrooms!) I will gladly go back for our next event!

"Great hotel"

5
15/11/2017

I always like staying at this hotel because it has a good resturant and casino . Is so easy to go down town to shop. Will stay there again hopefully soon. The staff are so friendly and helpful. Always someone around.

"Best Western Camrose"

5
15/11/2017

We won tickets to a show that was held in the Best Western Camrose, AB the buffet was awesome and lots of variety, the room was excellent and the breakfast the next morning was included as well . Staff was very helpful and friendly.

"Quiet, Clean Hotel, Good Food & casino attached!"

4
15/11/2017

Our second time staying here. Sunday night, very quiet. Food was good in the restaurant, large portion. When you stay overnight on a Sunday make sure you arrive before 8:45 a.m. for the free breakfast. Monday mornings they have a Seniors' Breakfast Special and there were at least 60 - 100 people that came in to eat. Rooms are not as spacious as other Best Westerns however were clean!

"Long walk to front desk when arriving"

3
13/11/2017

Put on your running shoes as its a trek to have to unload your bags and haul them about 30m to reach the front desk as there no way to park directly in front of the hotel lobby. The only place to unload your luggage out of the rain or snow is if you park at the casino entrance and carry your bags 30m from there also. The layout of the hotel is not very welcoming when your carrying a lot of luggage and all the baby gear. Best Western should be embarrassed on how this hotel arrival area was designed I have stayed at numerous other BW hotels and they all allow a customer to park directly in-front of the lobby to allow the unloading or loading of items while also being protected from the rain or snow by a canopy.

"Great Hotel"

5
07/11/2017

Hotel was very clean and staff were very accommodating. Breakfast was good and hot. Rooms are a decent size and very clean. Would recommend to anyone and would stay in the future again. Check in and out was extremely quick and easy.

"Camrose"

5
05/11/2017

I would stay there again. The staff were very nice, the rooms were clean. Overall, everythibg was clean, the rooms were a nice size, big bathrooms. Big parking lot and lots of lights that ypu can see your vehicle.

"above and beyond"

5
03/11/2017

The staff did everything possible to make my stay a good experience . Help me out of a bind printing a presentation I needed for the next day . Hotel has every I needed and I will return again for another stay

"Camrose Resort casino"

5
01/11/2017

The hotel rooms are very clean with all the modern amenities. The check in and check out staff are very friendly and treat people with respect. The hotel offers really good specials for Sunday night stay with an early check in, a bottle of red or white wine, token casino play plus a great dessert. Will stay again!!

"Great Staff"

5
30/10/2017

We had booked a room fro three nights and had a wonderful experience. The room presented well and the staff was wonderful and very accomodating. From cork screws and wine glassess to spilled wine they tracked down everything we needed and were very pleasant to deal with.

"Single Night Stay"

5
26/10/2017

We have stayed at this hotel and casino resort several times in the past, and it never disappoints. As usual, any interaction with staff has been friendly, the room was clean and comfortable. We like the room on the cooler side, so thermostat controls worked fine. Complimentary hot breakfast had good hot and cold options. We look forward to future visits there.

"Great"

5
24/10/2017

Love staying here. Food is excellent. Staff always professional happy polite. Clean great pool area too. Will be back again before Christmas. May take in new year this year. Love the town. What more can one ask

"Fantastic Stay!"

5
23/10/2017

Camrose Resort Casino is a great place to stay. It's all under one roof. Hotel is beautiful,quiet, clean & comfortable. They have awesome hotel deals such as the Seniors stay. The Casino is so much fun. Feels like Las Vegas. The restaurants service delicious, hot food with wonderful meal specials. We have stayed here a few times and even enjoyed some of the concerts at the resort. We will definitely go back!!

"great stay"

4
23/10/2017

very much enjoyed my stay at the best western camrose resort casino. Hotel lost my reservation but staff where very helpful and arranged a room at same rate. would recommend and definitely stay again . Room was great and very clean . Very much enjoyed the buffet breakfast in the morning

"Great place to relax and enjoy"

5
16/10/2017

What a great and relaxing time we have when we stay at this resort. There are so many things to do in and around Camrose such as walk around the lake, shop the stores and lots of them, take in time for an ice cream. Back at the resort you can go for a swim or hot tub, kids can waterslide, there is a great fitness centre and also the Casino and restaurants, Looking for a relaxing or a great time make sure and stay at the Best Western Camrose Casino Resorts, a Premier Hotel.

"great stay"

4
15/10/2017

Overall the hotel is nice and staff was also nice..the breakfast was poor and found most items were cold ..also they have only a few options to choose from...nice casino attached to the hotel and lots of parking

"weekend getaway"

5
15/10/2017

A nice little hotel/casino under one roof. friendly staff and far enough from the crowded cities to make you comfortable and happy to have a great fun weekend. ps: And pet friendly too! Reasonably priced beverages and meals which is also great for the budget.

"It's a good hotel"

4
12/10/2017

It was a good hotel nice and clean. I'm not just typing to get the 200 count and I don't know what else to say about this hotel other than it was a good hotel and you would have a great sleep in their king size bed

"Thanksgiving weekend Turkey Buffet and Stay"

5
09/10/2017

We took advantage of their Turkey Dinner Buffet and Stay package. The meal was excellent, staff were friendly and efficient, and our room was very comfortable and clean. Breakfast was also included which was a bonus.

"Another treat stay at Camrose"

5
08/10/2017

We enjoy staying at the Camrose Resort and Casino, they have wonderful events and specials every month. Always a good time to relax and enjoy! Good food at the Eats Restaurant, buffets are great and inexpensive

"Camrose Deals"

5
07/10/2017

This is not the first time nor the last time I will stay here. BW Camrose Resort and Casino held a flash sale that included 2 Friday nigh buffet sea food all you can eat meals. Staff and hotel are both friendly and clean. Pricing for the flash sale was excellent. Could not pass it up. I highly recommend the facility to all who travel too Camrose and for those living in Edmonton it makes for a great weekend away from home.

"Buffet and Dinner theatre"

5
02/10/2017

Best Shrimp skewers ever! Variety at the Buffet was great, The Elvis shows better than any we have seen in Vegas. Matt,the Elvis entertainer was amazing!Room service was very efficient and maintenance on call arrived within a few minutes. Express checkout was also appreciated.

"BW Camrose Resort Casino"

4
02/10/2017

Very clean and comfortable room. Staff pleasant. EATS restaurant provided very plentiful breakfast (complimentary with room stay.) The banquet room staff were very pleasant and efficient - great place for wedding reception.

"Great Facility, Great People, Great solutions"

5
30/09/2017

We called the day before to ask for a pet friendly room and an early check-in. The young lady at the desk could not guarantee the early check in but she did note the file. We showed up early and the young lady did get us a great room as well as an early check in. It was a pleasure dealing with such friendly, honest people. Keep up the great work. Don.

"Love love love!!"

5
29/09/2017

This is a fantastic hotel to stay. The casino is right downstairs, the front desk has free blue-rays you can watch. Food was great, breakfast was great. Staff was very friendly. The room was clean, beds were comfortable and pillows were AWESOME!!

"Awesome"

5
25/09/2017

Extremely friendly staff, very clean room, amazing buffet (although there was a huge lineup to get in, but that goes to show how good it is!).. pricey rooms, shows and services though. However, the rooms ARE amazing, minus paper thin walls.

"Fantastic"

5
25/09/2017

The Camrose Resort Casino was a great place to stay , very clean and staff was very friendly. Great place to stay and would recommend anyone to stay there. The rooms were very clean and beds very nice. Waterslides and hottub were alot of fun, very clean and safe area.

"Awesome stay...again"

5
25/09/2017

Enjoyed an excellent night of food and entertainment (Elvis show). The staff were very courteous. The room was very clean and the beds were incredibly comfortable. I love staying at a hotel where everything that I need is there. No driving, taking cabs etc. for entertainment and for those who have had a drink or 2 too many. We will be back.

"Awesome Place to Stay in Camrose"

5
25/09/2017

Whether you are in Camrose. AB for Business or Leisure the best place to recoup is the Best Western Camrose Resort Casino Hotel and Events Centre. The rooms are spacious, clean and comfortable. The buffet breakfast was very good and accommodating to food sensitivities. The staff are friendly and helpful. I would highly recommend the Best Western in Camrose AB.

"Stay and Play package (dinner, show, hotel and breakfast"

5
24/09/2017

Very good value for money spent. Food was delicious, show Matt Cage, Elvis Tribute) was a lot of fun, and the hotel and staff were wonderful. We also enjoyed our time at the casino. It was so fun to get away and enjoy ourselves.

"Class Act for Class of 97 Reunion"

5
19/09/2017

We chose the Camrose Resort and Casino as the venue for our 20th high school reunion and would do so again without hesitation. The food provided at the buffet was high-quality and there was an ample quantity - including an amazing selection of desserts. The PA system worked without any technical difficulties. Staff was friendly and helpful (particularly Gina, the Catering Manager). The venue did not require any decorating to serve well for our purposes. Very impressed and pleased with the value and quality of the services received!

"Theater review, sunday lunch, Dawn Anderson"

4
19/09/2017

Thank you to Dawn for the favours and niceties this stay and for others previous. Food and stage show was great and our personal interplay with Dolly and Kenny were a blast. Too much fun. Irv and Carol.

CamroseResortCasino, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hi there :) So glad you enjoyed the event! They did a fabulous job. Take care and stay warm! Dawn

"Excellent stay, nice clean rooms, good food, service good, would defineately stay again, the pool is nice to take the ki"

5
19/09/2017

Excellent stay, nice clean rooms, good food, service good, would defineately stay again, the pool is nice to take the kids with the water slide, hottub had a bit too much clorine, but all in all very nice stay

"best buffet and show ."

5
19/09/2017

we went to see the dolly and Kenny show the food and show was great. the rooms are large and very clean they also have pleasant staff.i celebrated my birthday with my sister ,cousin and aunt it was the best. we all plan on returning for another rode trip soon.

"Best Western Casion and Resort - Camrose"

5
18/09/2017

Beautiful hotel with excellent service and professional staff. Rooms are very huge, Bathroom is very spacious. Highly recommend this Best Western. The Continental Breakfast is fantastic and the service is great.

"Wonderful visit!"

5
14/09/2017

This was our first visit to this hotel, but will certainly not be our last. The staff was very courteous and helpful, food was delicious and the casino was great. We had a great time and will certainly be booking again, soon.

"Great Stay in a nice small city!"

5
14/09/2017

Great stay, friendly staff, and they have free movies that you can watch in your room. They had a small library at the front desk which I loved! Room was very clean and I loved the layout of the room. Only thing I would change is that I didn't go there on business, I would have liked to have enjoyed more that the hotel had to offer.

"Lovely get away"

5
13/09/2017

Hubby and I went to camrose on the motorcycle for a staycation. Decided to get a Jacuzzi suite at the resort and casino. The room was spectacular and huge. Super clean. We were super happy they had a special on in the restaurant for guests. Two free beer and free all you can eat wings!!! It was awesome. We got back to the room and later ordered room service. It was super quiet in the hotel. Would definitely stay again!!!!

"Waterslide, bar and casino! Adult funpark!"

5
11/09/2017

Never had to leave the casino except to buy cigarettes. They have everything except a convenience store. Room was clean and staff were friendly. I was there for a conference. In fact, when I first arrived I was hungry and went to the bar for dinner. Without even identifying myself as attending the conference they let me know I didn't have to buy dinner as there was a complementary dinner next door. Very friendly and courteous. I would stay there again :)

"Great stay"

5
10/09/2017

Stayed here for a conference and everything was just fine. Room was spacious and clean. Nice bright, roomy bathroom. TV was a decent size and the bed was comfortable. They also have good customer appreciation nights. Wednesday night was free wings and beer (two). Wings weren't amazing but the price was right. Even tried the fitness centre, pool and hot tub. All quick new and well kept. There's a water slide but I'll leave that for kids to review

"Extremely poor customer service"

2
04/09/2017

At check in 9 out of approximately 20 rooms that we booked voiced the same concern. For example our room for two nights with tax was ~311.00. We were told that we would be charged $400 up front in case we "trashed" the room. I asked why $400 - "we round up to the next even $100. When paying with debit we were told an extra $250 damage deposit - to deter us from "trashing" the room. We were their for a family wedding - certainly trashing hotel rooms were not on our list of activities for the weekend wedding. When we waited to be seated for breakfast - the first server to approach us told us we would have to wait for the next server as she was off in 20min and didn't want to get stuck serving us past that time.

CamroseResortCasino, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Good day, I hope you would consider providing more detail via email to [email protected] so I may look into your concerns. We never use the word "trash". It has always been our policy in addition to many hotels to take a hold on a credt card for check in as a deposit for our very valuable rooms. We do only charge the card for the actual amount of the room at check out. We do charge a deposit for anyone using cash or debit card. A lot of hotels do not even allow reservations without a valid credit card. I would really appreciate the opportunity to look into your concerns with the breakfast person you spoke with as we definitely want to ensure that if this is happening it does not happen again. Take care, Dawn

"Great property and friendly staff"

5
01/09/2017

Spent 3 nights here. Clean, quiet rooms. Ate in the lounge and the restaurant, friendly and professional staff and good food. Thought breakfast could have more fruit options. Spent time one day in the pool area which was refreshing and clean.

"Great Place to Stay"

5
01/09/2017

We really enjoyed our stay there. The staff was very easy to talk to & helpful. The place was very clean, the beds were wonderful. The food was also very good. The breakfast was cold & the French toast was hard, but we came in a little late as we had worked the casino the night before & slept in a bit. Great coffee in the rooms and in the casino & restaurants. The staff were all great people and very helpful. They spoke very good English that we could all understand, which is a rare thing in this day and age.

"Comfort away from home"

5
31/08/2017

Our organization was working at the casino for two nights, so we stayed here over night. Comfortable rooms, friendly staff, great food and convenient location (attached to casino). Lounge also has great food and friendly staff.

"Home Away From Home"

5
30/08/2017

I am on the road a lot and the Camrose Best Western makes it as comfortable for me as it possibly could be. They are very good about putting out an early breakfast because we have to be on the road by 5:30., And it is a good, filling breakfast. The rooms are always clean and comfortable with everything I need .

"Camrose Alberta Best Western"

4
30/08/2017

Nice friendly hotel, fairly modern, but the breakfast presentation needs to be given attention, especially to keep it hot. Seems like the cooking is just a job with no real concern. The bacon is just a blob of meet you have to separate to get a few strips, and it is medium cooked so if you like it crispy, good luck.

"."

4
30/08/2017

Other than being on the far into town away from any other restaurants and gas everything went really well. They gave me a coupon for a free drink at the casino which ended up costing me an extra $120 in gambling fees. My fault, I knew if I was going to use the coupon I would spend some money

"Wonderful Staff - Comfortable Beds"

5
28/08/2017

I can not express how wonderful my stay was at this hotel. It has everything!! The pool was well maintained and fun with the waterslide. The beds were exquisite - much better than my own bed! The complimentary breakfast was yummy and the staff were so helpful - they knew all the directions to all the visitor's sites. Come and see for yourself - a true diamond in Central Alberta!

"Clean ..Comfortable"

5
20/08/2017

We went for a getaway and loved it The rooms were clean,comfortable bed with comfy pillows .The staff were so helpful and polite very pleasant to speak with .The complimentary breakfast was so delish . The only down side is the train that goes by in the wee morning hours Which we know BW has no control over but otherwise awesome hotel...thank you Camrose BW

"Fun in Camrose"

5
20/08/2017

Hotel was great, good food, comfortable room. Staff was great. They made a good holiday great. Friendly, helpful and take the time to have a chat and make you feel welcome. Can't say enough about how impressed I was with all the staff.

"very clean and quiet"

5
16/08/2017

Loved my stay here. It was very clean and quiet and I loved having a fridge, microwave, and sink in the room. The complimentary breakfast was horrible though. I didn't use the swimming facilities but it looked like lots of fun for the kids. I would definitely stay here again. Highly recommend!

"BW Camrose and Casino Hotel"

5
13/08/2017

Had a wonderful time. It is like Alberta's Vegas! Excellent buffet and brunch. Room was clean and comfortable. Truly first class on an average person's budget! Perfect for a weekend away from home. Nice Casino atmosphere. Will be on our list again for a mini holiday.

"Better than camping @ Big Valley Jamboree!!"

5
08/08/2017

a couple of friends and I stayed in room 412 for the Big Valley Jamboree weekend. couldn't ask for better accommodations! from excellent parking, easy access, great food, casino, close to the entertainment!! the layout of the hotel is wonderful, even has a pool with a waterslide and a gym. you won't be disappointed if you stay here!

"Camrose Resort Casino"

5
08/08/2017

An excellent place to stay. Casino is well designed, not to glitzy with a good selection of bar drinks and food. Hotel was nicely decorated and well maintained, rooms were comfortable, clean and modern.

"Another Great Stay"

5
02/08/2017

Our family thoroughly enjoyed our stay at this wonderful hotel, yet again! We arrived just in time for a manager's reception with free beer and wings! What more could you ask for after a very long and stressful drive? We had two rooms reserved and we had an excellent evening. Our children loved the pool and water slide, some of us got to go and have a look at the casino and our dogs were quite comfortable in our pet friendly room. The decor of this hotel is quite phenomenal and the rooms were quite comfortable and quiet. We spoke to the manager and he was very kind and welcoming. Staff were quite helpful and we left feeling quite happy and refreshed. We will definitely stay here again :)

"Excellent Location For Mini-Vacation"

4
31/07/2017

Had a nice stay at the hotel! Food is good, service is great!! Rooms are spacious and comfortable and the wifi works really well! All in all it's a great location for a weekend getaway with friends or family!!

"Great Place to Stay"

5
31/07/2017

A block of rooms was reserved for a wedding held in one of the banquet rooms at this hotel. The nightly rate was excellent, the room was clean, spacious and very comfortable. It has all the ameneties you would want and included a hot breakfast. The convenience of having a restaurant, banquet room and guest rooms all under one roof was wonderful. The food at the restaurant was very good!

"Awesome Hotel"

5
31/07/2017

I would stay at this hotel again when in the Camrose area, one of the nicest hotels we've visited. The staff was friendly and the rooms were clean. Our kids loved the pool and we used the fitness centre.

"Wedding group stay"

4
26/07/2017

Stayed here as part of a wedding celebration that took place at the hotel. Rooms were clean and the kids enjoyed the pool and water-slide. The front desk staff were friendly and helpful. The only negative was the complimentary breakfast at the casino restaurant because everything was cold. Needs a better chafing system or something.

"Caring staff"

4
25/07/2017

Hotel staff were very helpful, from issues with my credit card to getting a pillow that I wanted. Breakfast met my needs and there were more items which others enjoyed but don't meet my wants. Lounge in the casino was OK. Service and food were just average. Appeared that they tried to emphasize quantity over quality.

"Best hotel to stay in Camrose"

5
19/07/2017

I have tried multiple Best Westerns in North America. They are all different in terms of quality, service, breakfast, staff... But, I believe the best Best Western is in Camrose, Alberta. I am totally satisfied with my stays there over last few years except the WiFi internet which is terrible!

CamroseResortCasino, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hi there :) Thank you so much for the glowing comments about our facility and team. You are absolutely correct as our internet has been a hard to solve issue for the past 1.5 years. We are working with our internet provider as well as our IT people to install a new system this fall. We do however also now offer individual modems for your room at the front desk providing your very own secure wifi.... Please come see us again and request one. We will be happy to help! Take care, Dawn

"Great hotel!"

5
18/07/2017

Extremely clean hotel outside, lobby and rooms. Large size rooms tons of space, loved the makeup vanity and the fridge. Good water pressure in the shower. Pool was good, the water is a little cold but they have a hot tub to warm up in and lots of toys to play with at the pool. Supper was good they were always bringing in fresh steaming food

"amazing stay"

5
17/07/2017

we were both impressed with the front desk people and hotel staff. room was great nice and clean with a good bed overall we would recommend this hotel to friends. we picked this hotel because our son was camped nearby in campground also the urge to gamble at the resort

"Twice in one month."

4
16/07/2017

This is a very good hotel to stay on the weekend. The beds are comfortable and the rooms have all the amenities you should want, even a DVD player. On the weekend, the Eats restaurant has very good buffets. However, one of our stays was during the week and the a la carte food at Eats was less than average. Even the free morning buffet seemed to be leftovers from the previous weekend. So seems during the week best to eat away from the hotel.

"Staycation"

4
15/07/2017

A very enjoyable night away from home. The hotel was clean and comfortable; staff were pleasant and polite. I stayed mid week, so it was not very busy. A good line up of shows scheduled; will likely return to take one in.

"Always a Great place to stay"

5
10/07/2017

Can never go wrong staying here . Friendly staff , awesome buffet breakfast , pool , water slide , hot tub , casino , quiet rooms , great comfy beds , good wifi , nice decor , business station and room service even with a choice of ordering a bottle of wine . Plus if you stay on a Tuesday or Wednesday they have all you can eat wings and free beer !!

"Great Place to Visit"

5
10/07/2017

Love this casino... Stay at the RV park next door and just walk over. Love the draft and wing night on Wednesdays. Great seafood buffet on Fridays. Decent selection of slot machines for a little bit of after dining fun. Have not been able partake in their live entertainment events but plan to. Good selection of live entertainment on the calendar with great pricing which includes accommodations, food and show tickets. Staff always very friendly, and the wife loved the beauty salon located within.

"Good hotel to sleep"

4
07/07/2017

Great hotel if you are away during the day and you need a comfortable place to sleep. Not the place if you like to sit in the evening on an outdoor patio. Also I would recommend to have a smokers spot at a different place than the entrance of the hotel.

"Family reunion"

4
05/07/2017

We stayed at the hotel for 4 days to attend our family reunion. On the third day our room was not made up, we don't know why cause we did not report it. We had the sign on the door to make up.......someone must have missed the sign. Overall we were pleased with the hotel. Quiet and restful.

"Great place"

5
05/07/2017

We always have a great stay. The free breakfast is great. The rooms are so nice. Wouldn't stay anywhere else when we go to camrose The showers a very good. The rooms smell nice and fresh. Love the robe in the closet

"Family Vacay"

5
04/07/2017

Excellent staff, clean, very kid friendly, lots of amenities, exceptional value, delicious breakfast. One of our trips was a movie night special. It was super fun for myself and the kids as my husband was not able to join. All the staff & guests were very willing to lend an extra hand if I needed it. I felt very comfortable going solo.

"Family Time in Camrose,Alberta"

5
03/07/2017

First time there. beautiful hotel, comfortable, clean ,new and very friendly and helpfull staff. Lobby is some distance from main entrance so use cart if you have lots of luggage .Hotel is wonderfully decorated. Eats was nice place for breakfast. Breakfast needs some attention as eggs were dry. I will definitely use it as our Camrose Hotel to stay at. Location is good right on highway and easy access to fuel and downtown Cmarose.

"Clean, quiet and very comfortable as usual!"

4
01/07/2017

Courteous friendly staff, ample parking, quality entertainment, a few lucky one armed bandits... how could you go wrong! Excellent swimming pool, whirlpool, water slide and free breakfast buffet... comfy and impeccably clean!!

"Beyond great service"

5
29/06/2017

Staffing whether it is the front desk, housekeeping, laundry, café, or the casino always have a smile on their faces like they enjoy working there. I unfortunately was sick ended up in the hospital and came back at 2 in the morning to find the evening staff had my room cleaned completely so that it was fresh. There were a group of us and the staff seemed to know even though we were in different rooms that we were one party and they we always asking if we required anything. If you enjoy great hospitality and a terrific one stop environment check out their website. Great Vacation

"Nice Hotel"

4
26/06/2017

The BW Camrose is probably the best hotel in town. They offer free wings and beer on Wednesday and Tuesday evening. They also offer buffet breakfast included in the rate. Basic breakfast but ok. Scrambled eggs, bacon, french toast, and cereal. small but decent gym. small pool.

"Hotel and show package"

5
26/06/2017

We got a package with a show and hotel stay. An excellent choice. The room was huge and very clean and comfortable. We saw a great show and had a wonderful meal. Everything on the buffet was very tasty, but the chicken was outstanding! The breakfast buffet was filling. We would definitely stay there again.

CamroseResortCasino, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hi there, The chicken was my favorite as well. I love the CCR Tribute! Thanks for joining us :) Take care, Dawn

"Family time"

5
24/06/2017

We stayed in Camrose Best Western with our daughter and our 4 grandchildren. What an awesome time for all of us from the pool to movies and popcorn! We had the seafood buffet which I would highly recommend as the food selection, choices and presentation were excellent! Staff were friendly and efficient and there to assist with our every need! Thank you we will be back!

CamroseResortCasino, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hi there, So glad you enjoyed a nice summer night with us! Take care, Dawn

"Wedding anniversary celebration"

5
23/06/2017

We chose this hotel because of the special offered via emails that I signed up for. This hotel is in a convenient location, very clean, and has friendly and accommodating staff. The restaurant was very busy and the manager pitched in and helped the staff by cleaning tables. Will highly recommend this hotel to others.

CamroseResortCasino, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Good day, So glad you enjoyed your stay and took us up on one of our offers :) Take care, Dawn

"Best western"

5
22/06/2017

Clean rooms, friendly staff, cheap rooms! We are always happy when we stay at best western in camrose! Always enjoy the pool it's clean and the water slide is always on. Looking forward to the next stay for sure

"Family Getaway"

5
22/06/2017

The service was excellent, right from the booking phone call when the receptionist suggested what rooms would best accommodate a group of 7 women, to check out 3 days later. The rooms where very clean and comfortable. Breakfast was included, and the servers was awesome to bring us a food item that wasn't on the buffet. We would definitely stay again!!

"WOW!"

5
22/06/2017

WOW! We booked a room to visit some friends in Camrose! It was CLEAN, the staff was super friendly, the food & drinks were great! Spent some time in the casino - loved it! We enjoyed a really good, filling breakfast (we left on a Saturday so we didn't get to experience the Sunday Brunch) and it was super quick to check out! We will be back!

"Great place to relax and enjoy"

5
21/06/2017

Wonderful time at this resort again, relax in the pool or hot tub, play games at the casino, eat lunch and dinner in their restaurant or just relax and pick up some movies from the front desk and have a movie night. Good times here for sure!!!!!

"Clean and spacious rooms"

5
20/06/2017

The rooms were very clean and spacious. Hotel / Resort had very easy access off of the highway. Staff were very friendly. I was there for a wedding and everyone that attended very satisfied with the rooms and venue.

"Great date night"

4
15/06/2017

I had stayed at the Best Western for business in February and received a discounted room rate voucher for another nights stay. My husband and decided to use it for Date night. Amazing night clean and friendly. We had fun in the pool and the Casino.

"Average Stay"

3
15/06/2017

Quality of food below average. Front desk staff at check-in was AWFUL! Not friendly at all. This is just your average hotel. Nothing makes it stand out from any other hotel. Would not recommend unless you wanted a casino in your hotel and wanted to be next to Tim Horton's.

"Lovely room, nice hotel, good food."

4
14/06/2017

The room was modern and clean. It did lack a usb charging port like some hotels now have in lamp bases. The pillows were overstuffed for me, something a little softer would have helped me sleep better. Room was quiet and temperature controls worked great. My only real beef is that there is no breakfast room service option. Room service is only available after 11 AM with no breakfast items on the menu. So breakfast is at the restaurant only. Food and service in the lounge was great. Did not eat in the restaurant itself.

"Very good hotel"

5
10/06/2017

Hotel is clean, looks great outside and inside. Close to all amenities in Camrose. Great for families. Decent price for what is included. Breakfast is excellent. The in-room wifi was not very good, this would be my only complaint about this hotel.

"Group stay"

4
05/06/2017

There for the weekend daughters soccer tournament,only complaint was the signage to find the place its attached the the casino doesn't say Best Western. Beautiful front lobby staff was super friendly and the food ( breakfast was good) great stay for sure I would recommend to visit the pool area one of the best I've seen in a while

"Always a great place to stay"

5
03/06/2017

I stay in this hotel a lot for work and it is always a very good clean place, great service great helpful staff, and the Eats restaurant has very good food and great staff also, There free wings and beverage on Tuesday/ Wednesday is always very good

"Nice find!"

5
29/05/2017

Stayed here while visiting family outside of town. Check in process was simple and we were provided with a "pet friendly" room on the main floor. Room was spacious with two queen beds and a large bathroom. Room also has a "snack area" with a microwave, coffee maker, kettle, fridge and small sink. Hotel is connected to the casino. Pool area is also new and clean. There is a pool with a water slide as well as a large spa that seats 10-15. Breakfast buffet was provided with the stay, and offered a good variety. All in all a good stay.

"Friday night stay"

5
29/05/2017

My husband and I stayed overnight and had a wonderful experience. The staff were pleasant and always helpful. The room was beautiful. The added touch was a note from the cleaning staff wishing us a wonderful stay stating their name. To me that showed they cared about us. It was a nice personal touch. The food was outstanding. I highly recommend staying here.

BWCamroseResort, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hi Rosey, We are super glad you enjoyed your stay :) Take care, Dawn

"One night get away"

5
28/05/2017

We got a fantastic deal from their Facebook page. This is probably one of the nicer hotels we've stayed at. We had a kind bed and lots of extra room for the playpen and the stroller. The bathroom was nice and spacious. The only bad part of the stay was the neighbours who were super loud and woke me up. The hot breakfast was great. The pool was nice and the only thing that would have made it better would be the ability to turn off the water tree thing as it was quite loud and when you're the only ones in there it's not necessary.

BWCamroseResort, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hi there, Thanks very much for the great review :) We are actually in the process of adding a switch to the wall in the pool area to shut off the mushroom so hopefully next time you join us that will be in place. Take care, Dawn

"Overnight before surgery"

5
24/05/2017

We stayed here the night prior to my husband's surgery. Lovely hotel, modern and comfortable. After an early morning admission to hospital for my husband, I was able to return to the hotel in time to enjoy the included buffet breakfast and quiet coffee.

"Great hotel with many amenities "

5
24/05/2017

I have stayed here on numerous occasions and this hotel is great for business or families. The breakfast which is included is outstanding, one of the best. They have a great pool with water slide and a casino onsite for the adults. Rooms are nicely equipped.

"We will be back"

4
23/05/2017

The hotel was very nice. Check in was fast and the staff was very friendly. I was super impressed with the room. Lots of room, clean and the bathroom was huge. We were staying for the family package and the kids enjoyed the DVD library and free popcorn. The hotel is in very good shape. The place to eat inside the hotel was ok and I don't think I will eat at it again for supper. The breakfast buffet was good. We will be back as everyone enjoyed the experience.

"Family Fun Trip"

5
23/05/2017

My family and I had a great stay at the Best Western Plus Camrose Resort & Casino. We chose a Family package that was an amazing deal and were treated very well. They made us feel welcomed and took great care of us. The kids had a great time.

"Best Western Camrose"

5
23/05/2017

Great Hotel!! Clean, nice decor and great staff! The FOOD was simply amazing, what a treat! We stayed 2 nights with seven rooms. No complaints and it was an enjoyable stay. Staff is the best from beginning to end.

"GREAT HOTEL"

5
16/05/2017

Hotel had great rates so our families drove up from Morrin, Alberta one and a half hour drive. Really enjoyed our stay and the food at the hotel was excellent - lot's to eat - breakfast was free - if you wanted to wait for the brunch and spend more money that too was available. The only reason we came was that the hotel offered great weekend rates $29.00, $49.00 & $49.00 for 3 nites.

"Great Place to Stay"

5
15/05/2017

I've been to the BW on two separate occasions and will be back again. The staff, the room and the breakfast are all top notch. The room and the whole hotel, for that matter, is very clean and well kept. I would recommend your nest stay in Camrose be with BW.

"Best Western Plus Camrose"

5
12/05/2017

This is a great place to stay should you find yourself in the Camrose area. The rooms are clean, quiet and comfortable and the staff are friendly and helpful. The attached Casino is a fun way to while away an hour or two. The on-site restaurant is great too. Good choice of foods are available and the complimentary breakfast in the morning is awesome. Free "wings and beer" on Wednesdays! Easy access to the ring road makes it so that you don't have to travel directly through town in order to get from one end of town to the other.

BWCamroseResort, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Good day :) Thank you for taking the time to review our property, services, and team members. Hope to see you again! Take care, Dawn

"Enjoyed our stay."

5
11/05/2017

We caught a facebook deal to watch the hockey game, get free wings and stay for a great place. We have stayed at this facility a few times. The food is always wonderful and the staff are always friendly. The rooms are clean and comfortable, and the pool and exercize facilities are great too.

"Incredible Stay!"

5
06/05/2017

I love this place! From the beautifully designed lobby, gorgeous rooms and awesome dining room to the friendly staff this place has it all (including a few bucks I donated to the casino. LOL). I was lucky enough to check in on a Wild Wednesday and was treated to free wings and beer. Breakfast was plentiful, hence why I made use of the fitness center more than once. There is nothing bad to say about my stay. I highly recommend staying here if you are ever in Camrose.

BWCamroseResort, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hi Jeanne, Thanks for the uplifting super positive review. We love to hear it! Take care, Dawn

"We stayed at best western as we were attending a funeral. The stafff and amenities at this hotel were super. We could no"

5
04/05/2017

I definitely would recommend this hotel to any persons looking for quality and professionalism from staff.We could not get over all the extra's we were offered with our stay.We have stayed at hotels all over and were not treated as nicely as we were at Camrose.

BWCamroseResort, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hi there, Thank you for the kinds words. So very sorry for you loss. We hope you can join us again in the future for a visit :) Take care, Dawn

"You can expect the same amount of excellence every time!"

5
02/05/2017

Clean rooms. Awesome pool with separate waterslide, so it is safe for the smaller children. Breakfast buffet has everything from cereal to pancakes and sausages! Casino is quite fun to play at if you get an opportunity. Staff are friendly and helpful. Small gym to work out in if you need to. Highly recommend attending family events that they host here, such as Easter, they offered movie and popcorn, a petting zoo and a meet with the easter bunny! My family had a blast!

BWCamroseResort, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hello Meg, So glad your family had a wonderful time! We have the petting zoo and brunch again for Mothers Day and Fathers Day! Maybe we will see you again ;) Take care, Dawn

"Good Value and Experience"

4
01/05/2017

The pool and room amenities are very good. Hotel is clean, newly furnished/modern. Food was good too. The bed was not that soft but it my be just me. We did the Stay and Play package and it was a really good deal. The package included supper, concern, room and breakfast. We will definitely recommend.

"Wonderful getaway"

5
22/04/2017

We had a very enjoyable stay again as always. The breakfast was top notch and the room was very clean and quiet. We always enjoy the pool and hot tub. The staff are always very friendly and accommodating. We would definitely recommend staying at this hotel when visiting Camrose.

BWCamroseResort, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hi there, We appreciate the great comments so much thank you :) Take care, Dawn

"Amazing Getaway"

5
21/04/2017

We would highly reccomend the Best Western Camrose Resort and Casino. Very clean rooms....excellent prices... food was great...staff were very friendly and helpful. Like them on Facebook and have many chances at winning great prizes and packages. The shows they have are amazing as well!!!!

BWCamroseResort, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Good day :) We love your enthusiasm! Thanks your reviewing us. Take care, Dawn

"Family Easter Getaway"

5
17/04/2017

We had a wonderful time. The kids really enjoyed the pool, water slide and the petting zoo was a nice touch for the Easter weekend. We even had a visit from the Easter bunny. The hotel was nice and very clean. We will defiantly be going back.

BWCamroseResort, General Manager at Best Western Plus Camrose Resort & Casino, responded to this review
Hi there, We are so glad you had a wonderful weekend! We have the Easter Bunny and Petting Zoo every year as well as a Bunny Petting Zoo for Mothers and Fathers Day. Hope to see you again! Dawn

"Family time"

5
17/04/2017

The rooms were clean and breakfast was abundant and tasty! Water slide, pool, hot tub and casino were all enjoyed by us as well! This hotel is nicely decorated inside. We had a lot of fun and the staff was accommodating.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hello :) We truly appreciate the positive comments. Glad you had a wonderful time. Take care, Dawn

"We love staying at this hotel!"

5
16/04/2017

Hotel always has great promotions, excellent service and comfortable rooms. Our kids love the pool and waterslide and we enjoy the breakfast and the fitness centre. Always lots of events going on at the hotel and in the casino.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day :) Thank you for the kind words. Hope you had a great Easter weekend! Dawn

"Great Easter weekend with our Grand children ."

5
16/04/2017

The check in was quick and easy with very friendly staff. We spent hours in the pool and enjoyed the live petting zoo in the front entrance with rabbits and baby chicks. They had a great celection of movies for the blue ray players in the room.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day :) Great to hear your comments. Glad you like the movie selection. We keep adding to it regularly. Happy Spring! Dawn

"Ok just tiny details need to be addressed"

4
07/04/2017

Sort of an usual entry to the hotel? It is a side door between the hotel and the Casino but poorly marked?The room was very clean - large bathroom - safe, micro and mini fridge (unplugged they don't tell you but they do that to safe power) A breakfast buffet is included - scrambled eggs, bacon and french toast. Cereal and some pastries too - the coffee was delicious. Only concern there was that the whole time I was having my breakfast I never saw anyone on the floor serving or talking to the customers? Three staff showed up as I was leaving so maybe they all were on a break? Also it would be nice if the front desk staff would look up and say hi - the agents could at least acknowledged us as we went by since there was no other guest being served? A smile goes a long way?

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good morning, Thank you for you feedback. We do have a larger entrance marked Lobby and Conference Facilities but it is a little farther walk for sure beings we are a very large resort. We have been considering investing in larger signage for the side entrance though as well. If you wished to email me at [email protected] to let me know the date of walking through the lobby with no acknowledgement from the front desk I would gladly look into that as well as the restaurant as we do like to have our team out and about in the breakfast even though it is self serve. Hope to hear from you :) Dawn

"Central AB work"

3
31/03/2017

Was actually expecting a lot more for a resort hotel with that title. Hotel was inconvenient for anyone actually staying in the hotel parking, checking in or out. Parking was a good walk to the lobby no matter where you parked. Rooms were clean and front staff were friendly enough. No plug ins for my diesel truck in the few spots I could park.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi Theo, I am very sorry to hear of your parking experience. We are a very large facility and we do have much parking that is a distance from the hotel lobby. If you wish to email me at [email protected] and let me know the date of your stay I can check to see why we didn't have any plug in space available. Take care, Dawn

"Dirty room"

1
29/03/2017

Bathroom was dirty., the bath tub had a lair of dirt and didn't look like it was clean at all for a couple of days. Other then that bathroom been dirty the rest of the room was neat and cleaned. Food was good

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi Kevin, I believe our front desk manager and housekeeping manager has been looking into your concern as we took your issue seriously. It is not something we hear so we really wanted to look into who had cleaned your room and get some updates... Our front manager was planning to reach out to you upon review if she has not already. Take care, Dawn

"Here for a dog show"

5
27/03/2017

Great hotel. It was very clean. Casino was so much fun and breakfast is included with your stay. Room service was fast and the cleaning staff did the best job I've ever seen. They welcomed our dogs which means everything.

"Great hotel!"

5
27/03/2017

Great staff, prices and quality. I stay in Best Westerns around 200 nights a year and this hotel is among the best. Staff are very curtius and the restaurant has great food. Rooms are clean and have all the comforts of home.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Great to hear your feedback. Thanks for supporting us! Take care, Dawn

"Awesome Weekend Break"

5
27/11/2016

This hotel provides a relaxing but fun place to spend a weekend. The hotel room was comfortable with all the amenities ... fridge, TV, coffee, iron, etc. Eats restaurant has excellent buffets (dinner and breakfast) with super delicious food. We had fun in the casino and the music from the Joker's Den band was live and entertaining. But best of all, the staff in all facilities were friendly and so helpful. We will be back.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi Gordon, It is always a pleasure to read such wonderful comments after a busy weekend :) Thank you for taking the time to share! Happy holidays, Dawn

"Recent Overnight Stay"

5
22/11/2016

We have stayed here previously for a local sporting event, and as usual, the hotel room was clean and tidy and the staff was friendly and helpful. The complimentary hot breakfast had numerous items to choose from.

"Best western Canrose ab"

5
20/11/2016

Beautiful hotel.Staff was awesome would stay again.clean and rooms were very roomy.Took in a show and room.combo would do again.show was also excellent.Free hot breakfast in the morning and also attached to a casino if you are looking for some action.

"Decent hotel +"

5
15/11/2016

Kids on long weekends enjoy the waterslide. Casino and entertainment for adults. Community events / hang-out. Park near the ends of the hotel-part for access to poorly-marked hotel entrance (though it is all connected). Nice storage in rooms. Lots of mirrors. Decent desk, though no USB charging. Big bathroom. Fridge + microwave + separate kitchen sink.

"Worst stay in a hotel possible."

1
13/11/2016

We have six children, and rarely get the opportunity to spend a vacation at a hotel. Apparently you are not allowed to have more than six children and have to book two rooms because they can't accommodate large families. After we told them we weren't booking two rooms because our children are too young to stay separated from adults, and my husband and I didn't want to be separated on our vacation, they agreed. Though our room size was very accommodable, our service was not. Besides the fact of no house keeping, we were pestered the whole time we stayed because of a noise complaint. The people below us complained our whole stay that we were being ridiculous and loud. "Stomping around" so to speak. We were barely in our room the majority of time, swimming is an important aspect of vacations. And if you call walking around in your room 'stomping'... We received a call from front desk, that there were noise complaints and stomping and they were wondering if it was coming from our room. We said no, because there literally wasn't but we did take precautions to see if that was a possibility. We made sure our children weren't horsing around. After an afternoon of napping, and getting ready to spend an evening out, again we got called for noise complaint ... didn't make much sense. Than we had the manager come up to our room personally and tell us we needed to calm down and we were being too loud. I wanted to say something disrespectful, as our kids had spent the majority of the time they had been in our hotel room trying to be super quiet. We paid attention to see if we could hear noises between each hotel room, and though the rooms on each floor are insulated very well, the floors are a completely different issue. The floor would shake when someone would walk down the hallway, and you could hear when someone was walking above you. We spent the so called fun weekend in silence, for fear that they would kick us out of our room. (We needed the big room) Never would put up with that again. And not even an apology after we explained the situation. And $30 added in to our bill for tourism fees ....?? Seriously. Not taxes. ... tourism levy and marketing funds. Not going to stay there ever again.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Sorry to hear your comments about your stay. We truly are not in the habit of asking rooms to be quiet when they are being quiet as we wouldn't be very successful if the case. We are very sorry if you felt you were not loud. I would be happy to investigate as it was not I that came to your door but likely our front desk manager. In regards to having 6 children and two adults in one room, you are correct most hotels are not designed or equipped to house that many in one. Nor able to afford to provide breakfast included with the room for 8 people... Again very sorry you feel your concerns regarding occupancy of rooms however our policy of what is usually a maximum 5 people in a double room still will apply in the future. Our marketing fee is 3% of a room rate which works out to approx 3.00 per room per night not 30.00. We do have 5% required GST as well as 4% required Tourism Tax that gets paid to the Government. If you paid 30.00 in fees that were DMF we will gladly pay you back if you email me you room number and check out date so I may investigate further. [email protected] Take care,

"Clean Hotel, Great Restaurants,and Very Friendly Staff"

4
07/11/2016

This is a very good hotel. A tiny bit dated but the room are very clean and comfortable. Restaurant and lounge in the Casino are very good. The waitresses are excellent. Has a nice pool and water-slide. Front desk staff were very helpful.

"Awful breakfasy"

2
06/11/2016

Hotel is very lovely, very clean, staff was very welcoming. Our stay was completely ruined by the breakfast it was AWFUL food was bland, both juices were empty as was the water. French toast was so dry it was crunchy. The eggs were rubbery and had no taste. It's really sad that such a nice hotel can be ruined by breakfast. All in all if you're going to stay, skip out on breakfast.

"Consitant"

5
25/10/2016

I stay at this particular hotel for 10 days a year, and have stayed here for 3 years. Staff is friendly, hotel is clean and food in the restaurant is good. Although there is a casino on site it is nice, but have only been in it a few times.

"Dusty"

4
23/10/2016

This is a very nice place to stay when in Camrose. I would recommend it to anyone. Though a bit pricey it is usually worth it. However, my last stay the room was very dusty like it hadn't been used at least a couple weeks and then not checked before using again. The cleaning staff made it spotless when it was noticed but this shouldn't have been an issue. Just a heads up for the next time. The staff is great and no other complaints.

"When a mess up happens expect the bare minimum"

2
21/10/2016

Was booked for a weekend conference, when we went for check in found out the booking agent made a mistake and booked us for next year. The hotel was fully booked up for that night, they did call around to other hotels but the room they found was more expensive, but the only one in town. They didn't do anything more than that. The next day they upgraded us at no extra charge, but also no further discount, and then the TVs didn't work in the room.

"best hotel in town"

5
18/10/2016

great room, great staff, great food, great place to stop. Best hotel in Camrose, we stay here frequently and have never had a bad experience rooms are always in top order and the breakfast is a good fresh made buffet style. Would highly recommend it to anyone stopping in Camrose.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi Mike, Thank you for being such a loyal visitor to our property as well as our community :) Take care, Dawn

"Clean, bright, spacious"

5
18/10/2016

I stayed in a king bed room and it was so clean and spacious. The staff was helpful and curtious, as well as attentive and accommodating. I do wish the pool had been open an hour earlier and an hour later. My stay came with complimentary breakfast buffet. I stayed with the promotion "Sweet Tooth Sunday" and it was great. I received 2 complimentary desserts, even though I was by myself I had a friend join me for dinner and we both received a free dessert. The promotion was a great value and I would completely do it again just for a quick getaway.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi Teena, So glad you were able to enjoy our most recent special offer :) Take care, Dawn

"escape night"

5
15/10/2016

The room was very big and comfortable: quiet acoustics. The Wednesday free beer and wings night was greatly appreciated!! The meeting room next day was comfortable, great lunch provided and enjoyed by all.

"Clean, convenient, fun hotel."

4
11/10/2016

My husband and I as well as some of our family went to Camrose for a wedding and stayed here. The rooms were cozy, clean and comfortable, we stayed in a double queen. Beds were okay, amazing pillows. Shower was lovely. Fridge, microwave, digital safe and coffee maker were handy and convenient. Kids loved the pool and the water slide. Hot tub was luke-warm at best. Nice Gym equipment. Complimentary breakfast was super tasty. Front desk staff were a little rude at times but housekeeping staff were friendly and helpful. Nice casino, didn't spend much time there. Lots of parking. Overall Very good stay.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Thank you for the thorough review we appreciate it. If you wouldn't mind I would love if yuo wish to email me at [email protected] to provide me some details concerning the front desk staff. If anything I am able to follow up with them on from a learning aspect I would really like too. Take care, Dawn

"Snowny October"

4
11/10/2016

Close to shopping, great food at the hotel with a wide variety. Friendly staff. Large washrooms , comfy bed, Have a small pool and hot tub, The room was clean and warm. Would stay again. Everything you need for a great stay in Camrose.

"Change the beds!"

3
10/10/2016

If you like good service, nice lounge and casino and pretty decent food you will like this hotel. However, if you have an aversion to hard beds may want to do something else. The service in the lounge/casino was excellent as was the food. They had a seafood smorg for only $30 and it was well worth it.

"BEST WESTERN Plus Camrose Resort & Casino, Camrose, ALBERTA"

5
06/10/2016

The best - highly recommended! Staff and the room was top notch. The hot breakfast hit the spot and the casino was a blast. Thanks for the great stay! We've stayed at other hotels in Camrose, which were nice, but this hotel topped them all.

"Dinner Show package"

4
01/10/2016

Large clean rooms. Dinner buffet was great, lots of variety and very fresh. Have been a few times for show & supper but this was the first time we stayed and the room surprised me to say the least. Spacious, bed was great, large bathroom. Staff was easy to get along with and all were very pleasant and smiling. Definitely would take advantage of the package deal again.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, So glad to hear you have attended our shows in the past and plan to do so again in the future! We have a lot of great entertainment packages in the next few months. Take care, Dawn

"Overall positive experience"

4
30/09/2016

I stayed at this hotel on a recent rip to Camrose. My family and I were in town for a funeral and were very happy with our experience a this hotel. I found the rooms to be clean and neat, the hotel grounds seem nice and well maintained. The check in and check out process was quick and very friendly. The younger children in our party enjoyed the waterside and pool (although I found it too cold, but they enjoyed it and I enjoyed the hot tub). We enjoyed the customer appreciation evening on the Wednesday night which was a nice surprise upon our arrival. Our room was pretty big (it was the accessibility room so that makes sense) and clean. The bed was comfortable and the linens were warm. The buffet breakfast was nice as opposed to having a cold continental breakfast. The service in the restaurant was okay (not great) but decent. Would definitely stay there in the future.

"First Class Room, food and entertainment!"

5
28/09/2016

Our room was clean, comfortable and filled my expectations completely. The check in staff was informative and friendly. The food at the in house restaurant was delicious and reasonable priced. I will definitely stay here again.

"Great room and breakfast. Very disappointed after check out!!!"

4
27/09/2016

Stayed here one night whilst visiting sick family member. Room was very comfortable and breakfast excellent. Checked out at 10.30am and not impressed as we walked to the parking lot! Got totally doused when some idiot switched on the sprinklers! Really, could you not do that after check out time!!!! Only other comment- you need to commit to your own policy and change out the bed lamp bulbs, as they are not earth friendly and were useless for reading with. See photos!

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Thank you for your feedback. I hope you would consider emailing me at [email protected] and letting me know your date of stay. I assure you our sprinkler system is set to be on in the late night and early morning however we did have an yearly shut down this past week where they test everything. If you were sprayed we would definitely like to offer some compensation as we can review the cameras for sure. I will also review our light bulbs. Take care, Dawn

"Not as good as expected "

2
26/09/2016

Sad to say...but we were very unhappy with our stay. You can here everything from other rooms....the sheets were rough and the pillows hard. In 5he bathroom. ..the toilet paper holder was lose...the towel holder beside the sink was broken and sitting beside the sink. The shampoo and conditioner are low grade. Only good thing. ... the staff is very friendly

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, So sorry to hear of your review. I hope you would be willing to email me and let me know what date you were with us and the name the room was booked under so we can look into what happened with the towel holder and ensure the toilet paper holder has been attended too. My email address is [email protected] Take care, Dawn

"Dinner and Show"

4
26/09/2016

We did not stay at the hotel, but we went there for a Dinner and show. The show was music of the 60's and it was pretty good (other than being soooo loud, but this seems to be the standard these days) The meal was a buffet. I love buffets and ALWAYS over eat, but I have to say this was the freshest and best buffet I have been to in many many years. We have been going to Mayfield Dinner Theatre in Edmonton as Season Holders for years and they could take a lesson from This buffet. It was exceptional. We would not hesitate to go to another show here.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hello, Wow so wonderful to hear your comments about the buffet. Our culinary team work really hard to provide an outstanding display of food that tastes as good as it looks. I also found this show slightly louder than usual actually. We work hard to keep the soud just right and will keep improving. We hope to see you again as we have lots of great events coming up. Take care,

"Ladies Night Out"

5
25/09/2016

This hotel offered a special package which included a room plus evening entertainment. We were a group of 4 ladies that decided to go for an evening night out. The hotel is very new and clean. We check in was quick and we used the express checkout. Very courteous people at reception who were very helpful. The entertainment was fun, the food in the restaurant in the evening was delicious and our rooms were great. A full buffet breakfast in the restaurant was included in the package. The selection of food was very good and was delicious. Our only complaint was that one of the rooms had a noise issue into the wee hours of the night. The people staying right above one room seemed to be having some sort of fight. Loud stomping, crashing of furniture and bodies(?). We called the front desk and they said they would go up immediately. Overall it was a very enjoyable time. We would do this again.

"Casino Hotel"

5
24/09/2016

We stayed at the BW when we worked the Casino. The hotel rooms are nice and clean, the breakfast is great and the Wed evening chicken wings and beer is wonderful. As room guests the wings and beer are free from 6:00 to 7:30 pm.

"A Good night in Camrose"

5
17/09/2016

The Best Western in Camrose is a full service resort hotel located on the outer edge of town. We had a great room and ate at the casino bar. The food and service were excellent with a good menu variety. Later had a fun time at the slots in the casino.

"Quiet and convenient"

4
16/09/2016

We did have a problem with the air conditioner but the room itself was clean, quiet and the staff was excellent. Close to the casino. Pool area was very clean, pool was actually warm enough to use and the hot tub was great. Kids would enjoy the waterslide and mushroom fountain.

"Great facility"

5
14/09/2016

Attended a wedding reception at the hotel, spent the night. The facility is modern, well laid out. The rooms were clean, comfortable, with a good layout. Exactly what i expect in a Best Western. Breakfast buffet is also typical, enough fresh grub to get you going. Food at the reception was good. The only negative was the roast beef was a bit tough, but that's difficult to nail down for a large group with fresh carved beef. However, the late night pizzas were spot on! Highly recommend this hotel/resort.

"Night out for the wife and I"

5
13/09/2016

Excellent value, got an email for a room and a show for two. Supper for two as well as hot breakfast. No better value anywhere. Dueling pianos was great fun and the food was fantastic. The room was large clean and fully supplied, we chose the single king sized bed but we did have options. The staff was fantastic, we called to see if there were tickets left and they set us upo so quickly we started to wonder if something had gone wrong. But everything was perfect. We arrived and told them who we were and they had everything ready in a heartbeat. So refreshing to have such excellent service these days. I will be back, of that there is no doubt.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi Mike, Thank you so much for the wonderful words. We truly appreciate it :) Take care, Dawn

"Clean, quite, nice hotel"

5
09/09/2016

Clean bathroom, fresh coffee, quite place, good internet, free breakfast, easy access from high way. Small animals are accepted. There is a big parking space. You can park your RV. Staffs are helpful and nice people.

"Work Visit"

5
09/09/2016

Great Orel overall, very comfortable rooms but TERRIBLE Internet. Impossible to work in the evening. I he front desk noted that they we're experiencing problems with it and needed to be repaired. Outside of this I would recommend this hotel

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Thank you for the review and the understanding regarding internet. We are indeed upgrading and working our some issues with our local internet provider. We hope to see you again and have belief we can surpass your internet needs very soon. Take care, Dawn

"Funcation was worth it"

5
30/08/2016

The last Sunday of summer holidays and we got to relax extra long with extended check-in/out times. Staff was great! Kids loved the pool - it was nice that there were some toys there. When the movie being shown in the evening wasn't the one our kids wanted to watch, we were lent a DVD player and they got to choose a different one. Thanks for an enjoyable stay; we'll do it again another day :-)

"Awesome hotel"

5
29/08/2016

I always stay at this hotel when I'm travelling through Camrose for personal or business. I love that it has a four star feel but at a really decent price. The rooms are spacious and clean and the furnishings are modern and comfortable!

"Was ok"

2
28/08/2016

Stayed there 3 years ago with my wife for our honeymoon was really fun! Decided to comeback for another stay, and it wasn't the best! Got a phone call at 10pm for starting the jacuzzi in our room, had to listen to a wedding party running up and down the hallway all night. When I told the front desk in the morning they didn't seem to care!

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Very sorry to hear your concerns. Please email me at [email protected] and let me know your date of stay and name room was booked under. Would really like an opportunity to investigate what had happened. Take care, Dawn

"Geart Hotel/Resort"

5
27/08/2016

Hallways were a little cold, but that's more nit-picking then anything. Pool, waterslide, hot tub were great. Rooms are nice. Restaurant isn't cheap but no more expensive then others now-a-days. Casino attached is fairly large and decent.

"Rooms are good but issues with meals"

3
26/08/2016

The check in person was a little out of sorts and not informative. The restaurant isn't open on Mondays and she did not tell us we could get the same menu in the lounge so we had to leave to find something to eat. She also did not tell us that breakfast tickets were available. The breakfast was very poor. At 8:30 am the eggs were rubber, the toast limp and the bacon adhered to itself with grease. We did not attempt to eat another meal there. When we checked out the person at the front desk was pleasant and helpful. It was from her that we learned that complementary breakfast tickets were provided at the desk each morning and that meals were available in the lounge. The room was clean. The bed was comfortable. We would stay there again.

"Best Hotel in Town!!"

5
22/08/2016

My grandson and I spent 3 wonderful nights at this location. The staff were so friendly and accommodating, the room was huge and super clean! My grandson had a blast in the pool with the enclosed waterslide and large hot tub. Please treat yourself to this hotel - it should be on your list of "where to stay in Camrose"!!

"Friendly Staff, Wonderful Accommodations, Excellent Location!"

5
21/08/2016

My wife and I stayed here for 1 night. The hotel has very friendly staff! We enjoyed our clean, comfortable and spacious room. We also had a lovely full breakfast in the "Eats" restaurant the following morning. I discovered this hotel on TripAdvisor, and can attest to the fact that it lives up to its high rating!! When back in the Camrose area, I will definitely stay here again!!!!

"It was a best deal for our trip!"

5
20/08/2016

Nice welcome and fast check-in with smile. Room is very specious and have all conveniences including safe. I could not ask anything else for my stay and spending some time in Casino is plus! We enjoyed very much and I will chose this hotel again if an oipportunity comes.

"Good deal"

5
10/08/2016

Everything was great at this hotel from the friendly check in, food and room. The bed was exceptional. I recommend this hotel anytime your in Camrose. The casino that's part of the hotel has everything that a gambler could want the the staff seemed more friendly than other that I have been in.

"Great Hospitality"

4
09/08/2016

This hotel was a great place to stay the rooms were clean and everything was top notch the room we were in was a King size bed the staff was very friendly and helpful they answered any questions we had and couldn't do enough for us.

"Wedding stay"

5
07/08/2016

Stayed for a night and it was a really great room. Clean, and very nicely appointed. Only concern was there was no USB port to charge phone by plug in, but found one on side of TV. Large room and bathroom and quiet.

"Not the first time, won't be the last"

4
07/08/2016

I always enjoy staying at this location as it's very convenient for me to do what I need to do when I'm visiting Camrose. Staff is friendly, rooms are clean and there's lots of parking. The breakfast buffet is a nice bonus included in the room price

"Great time at the Camrose Best Western Plus resort and casino!"

5
05/08/2016

One of the nicest suites we've ever stayed in!!!! Clean rooms! Comfortable beds and very friendly staff! An overall fantastic experience!!! Lots of amenities including pool with water slide and hot tub. Also included is an excellent breakfast buffet!!!

"Worst hotel ever!"

1
04/08/2016

Hidden fees, shady management, terrible customer service, no accountability. Couldn't pay me stay here. Dirty rooms and pool Terrible food and service at the restaurant. So many other places to stay in Camrose.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, We are very concerned to hear your comments. We would really like to confirm your date of stay and get so details so we may look into your issues. Please email [email protected] and let me know the information and we will gladly respond. Take care, Dawn

"Restaurant"

5
04/08/2016

My friends and I were at the Big Valley Jamboree over the weekend, and had dinner in the hotel restaurant. Being celiac for many years, I was going to order something off the menu. Instead, I saw the chef - Mike - at the buffet, and he reviewed every buffet item, indicating what was gluten free or not. He then offered to make some chicken for me as there were limited gluten free meat options. He made chicken breasts in a delicious lemon cream sauce, and brought it to my table. I was extremely impressed that Mike was so very kind and helpful. He definitely went above and beyond what anyone would expect. Our server was very kind as well, but I unfortunately didn't get her name. I cannot comment on the hotel as the hotel is always sold out during this weekend - the staff seems friendly though.

"Wonderful hotel"

5
03/08/2016

We stayed 2 nights at this hotel. Rooms were clean, comfortable and nicely furnished. Breakfast was very good - large selection. Staff is friendly and helpful. We would definitely stay there again. Probably one of the nicest Best Western hotels we have stayed in.

"Accommodating and not just the room"

5
27/07/2016

We were staying here as we were attending a wedding. I believe regular check in time is 4pm. The wedding was at 2:30 and we didn't want to drive in our dress clothes. But had this hotel not gone out of their way to accommodate an early check in at 12:30 we would not had a place to change into our dress clothes. Natasha at the front desk with the assistance of Amanda located the housekeeping supervisor Julie and Julie arranged to have a room prepared for our stay. These people went out of their way to help us out. We appreciate them for looking after our needs and will definitely be staying at this location again. The room was very well cleaned and the bed was very comfortable.

"Great place"

5
25/07/2016

We spent three lovely day at this hotel. The staff was wonderful, the room was excellent with great beds and quiet, and the breakfast was the best at any best western hotel. We had a meal at the casino and it below par from the breakfast, however we bought soft drinks at the casino and brought them back to our room.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Sorry to hear of your comments. Would you please consider emailing me at [email protected] and providing the date this occurred so we may investigate? Our hot items are kept out on the buffet until 830pm so we would really appreciate being able to find out what had happened by speaking with the hostess and kitchen team working that evening as well as review our cameras. Thank you in advance, Dawn

"great rooms as usual staff is wonderful"

5
25/07/2016

we had a great time in casino enjoyed it and rooms like always but on July 22,2016 we decide instead of eating at the casino like we usually do we would try the seafood buffet as told was excellent so when trying to enter was asked if had reservation told them no then asked if staying and room told yes and showed room key only to be told we would be steaded shortly when another girl came and said the cook wasn't serving anymore seafood and if wanted anything it would have to be menu when the buffet says its open from 5-8 and this was only 7.30 and we couldn

"Great stay, beautiful hotel."

5
24/07/2016

Very nice hotel. Stayed in suite 427. Comfy king bed,comfy pillows. Room is very clean. We had full size fridge in this suite, as well as microwave a 2 burner stove. Great for travellers with kids. The sofa bed however is horrible. You can feel the springs poking through just by placing your hand on it. Horrible to sleep on, and not comfortable to sit on either. That's the only negative. Food at Eats was great. Service through out the hotel is wonderful. Staff is friendly and helpful. Pool is nice. Water was a little chilly. Slide is pitch black inside so not great for the smaller kids.

"Lynn"

5
24/07/2016

We had a very enjoyable experience. The breakfast was a hot buffet and gluten free choices were available. Staff was friendly, courteous and accommodating. Rooms were clean and comfortable. We would not hesitate to stay at this hotel again.

"Very nice hotel!"

5
23/07/2016

The room is clean; bed is comfy; food is good & the service is good. Even we are just one hour away from our home. But we still like to stay at this hotel because of all of these. A lot of things you can do in this hotel, especially families with kids can watch movies & play in the pool with water slide.

"Another great stay"

5
18/07/2016

I've stayed here several times and the rooms are large, comfortable, and clean. The staff is fantastic and they host some amazing events. My last stay was for duelling pianos, but you should also check out the Wine Nights with amazing wine and even better food. A great, economical staycation.

"A Gem!"

4
18/07/2016

Thank you Best Western for a wonderful impromptu over night stay this past Saturday night!Great front desk service that quickly took care of a housekeeping issue with compensation included.The casino was a unique added feature.The pool, waterslide, hot tub and complimentary yummy hot breakfast wonderful!Had a great Caesar salad in the Eats restaurant on site.Our room was spacious with a King bed, large bathroom & great amenities.Look forward to another stay and will recommend your facility!

"Great getaway!"

5
18/07/2016

I had the chance to spend a Friday night there, and was so impressed with the room, the food, and the entertainment. I enjoyed the seafood buffet that they have on Friday nights, then hung around long enough to finish the night up with snacks in the lounge. Both eating options were wonderful. The show that night was "Duelling Pianos" and the performance was terrific. I especially appreciated all the nice touches in my King room. Fluffy robes, nice toiletries, a bath mat for the tub, and full sized hair dryer. There was even a room safe in the bedroom closet. Five fluffy pillows on the bed made for a great night's sleep as well.

"Weekend getaway"

5
16/07/2016

We stayed at this hotel when we bought the package for the Duelling Pianos in the lounge. Seafood buffet and breakfast buffet was included - awesome deal. Great rooms, clean and comfortable. Even won a little at the casino. Will definitely go back again. Thanks for a great night.

"One of the nicer BWs I've been in"

5
14/07/2016

I really liked this hotel; it was much more modern and well designed than many Best Westerns I've stayed in, and I used to stay in a lot of them when I travelled more for business, during which time I had platinum status with Best Western. I think the only thing I missed were the waffles you can make yourself that a lot of the Best Westerns offer. I know they don't offer them at all of them, but I always hope because I love making a fresh waffle for myself!

"Very Nice Hotel"

4
13/07/2016

We stay at the Best Western Plus the weekend of July 9th when we were attending a family function. We were pleased with the two-queen beds room. It appeared modern and was very clean. We liked that the room came with a small refrigerator and a microwave. The TV was a flat screen television with a fair number of channels. The hotel offers a pool with water slide that appeared well received by guests. Included with your room was a hot buffet breakfast for each morning. The food and service was very good. The property has a Casino, which we walked through but did not spend any time there or in the bars. We were very pleased with the hotel and the service we received.

"BEST hotel in Camrose"

5
12/07/2016

This is a great hotel for families, business or couples. The rooms are comfortable, the breakfast is delicious, and the pool is refreshing. This all comes with excellent service. I would highly recommend this hotel to anyone coming for business, sports or pleasure.

"Pretty good"

4
07/07/2016

Only stayed one night on a business trip. Service was friendly but could use a little bit of polishing up. Room was clean, comfortable and modern. I didn't have time to use any of the other facilities in the hotel. I found the service, food and value in the casino lounge disappointing. The complimentary breakfast in the restaurant was acceptable. I'd probably choose to stay here again if I needed to but would eat elsewhere.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Glad to hear you will return again however sad to hear you wouldn't consider the lounge again for a meal. Please email me at [email protected] if willing to let me know your concerns or suggestions. We really hope it was an isolated incident as we are fortunate to hear many compliments but always there are experiences as well that need to be worked on and addressed. Take care, Dawn

"Best Western Camrose, Alberta"

5
04/07/2016

My husband & I decided to take advantage of a totally fabulous offer the Best Western in Camrose has Sundays - Thursdays. I am not sure what the end date is for this offer. With a coupon we found in the insert in the Leduc Representative, our Jacuzzi Suite with ALL taxes included, cost us a total of $66.15. Upon opening the door to our suite, we could not believe the beautiful room. The rooms are huge, clean and very inviting. To boot, there was a separate bedroom with a TV so when my husband woke at 5:00 a.m. in the morning, he was able to go out to the living room area and watch TV without disturbing me. To top it all off, this price also included and very nice buffet breakfast. What a deal!!!!!

"Good nights sleep "

5
03/07/2016

Very new hotel. It was very quiet, although I think it was also a midweek night. Beds comfy and room modern and well appointed. AC was on the quieter side. Awesome pool, hot tub and water slide. Breakfast was in the dining room, but could have a few more healthier options. However you won't go hungry. Definitely stay here again.

"Our Stay"

4
28/06/2016

We arrived and found everything was set up so checkin was a breeze. Our room had a single king size bed and a couch as requested and the room was very clean and comfortable. We dined at the buffet in Eats restaurant. I was impressed with the staff in the restaurant as the table was cleared by any waitress who went by and the flow was very smooth. We will go again.

"Fine place to stay"

4
27/06/2016

I was in Camrose for business, and was concerned that because there is a casino attached to this hotel, it would be busy. There was nothing to worry about, as they are very separate buildings, I had nothing but quiet during my stay. The room was comfortable and clean. The staff was warm and friendly - and I would definitely stay there again.

"Nice place to stay"

4
27/06/2016

I've stayed in this hotel a few times now and have never been disappointed. The staff are always friendly and helpful and don't hesitate to provide assistance when needed. While the hotel is a little out of the way if you need to be on the west end for anything, it's worth the extra few minutes of travel time.

"MS Bike Tour - EXCELLENT!"

5
21/06/2016

Had the Family Suite. Was larger than we had anticipated and lots of room. Bed was super comfy, especially after a long day of biking. Staff was very friendly and helpful. Looking forward to staying here again next year for the MS Bike Tour!

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there :) So great to hear your feedback! We are planning a red wine launch for the end of August potentially so hope to see you again. Take care, Dawn

"Girls Night Out and Wine Launch"

5
21/06/2016

Stayed one night with friends and attended a wine launch at the Best Western Plus Camrose Resort & Casino. They put on a fabulous event with such delicious food appetizers. So many food choices and everything was delicious! The hotel room was very clean and top notch for a great price! We even had breakfast included in the room cost. Great price, great food and a great room! Overall, I would highly recommend a getaway at this resort - have dinner, take in a show, play a little in the casino, have a cocktail in the lounge - it's all there in one place.

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Sorry I responded to your comments once on another person's great feedback. Wanted to say thank you so much for giving us your feedback on the white wine launch for Play Estate Winery. We are hoping to host the red wine launch in August :) Take care, Dawn

"They went above and beyond."

5
19/06/2016

I had a easy special request and they completed for me, no problem. Was clean and cool. Attended a wedding at their location. Casino was fun. All in all a great experience. I would recommend it to friends and family.

"MS bike tour"

5
12/06/2016

Spacious room very quiet, enjoyed hot tub and pool, Free parking attached to Casino for your entertainment and some nightly shows on special weekend Very friendly staff, mini fridge and microwave for your convenience

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Thank you so much for all you do raising money for such a worthy cause. Take care, Dawn

"Stay was great!"

5
10/06/2016

Staff were friendly and the hotel room was clean and the bed was very comfortable! I was in Camrose for business and the proximity to the industrial area was very convenient for me. I would definitely recommend staying there.

"Business overnight"

4
08/06/2016

The location of this hotel is good but I find the parking and distant access strange. One small almost unnoticed door to enter directly to the hotel or you enter through the main entrance and walk a bunch of lobby. Small nuisance I suppose but one of the down marks. Rooms were clean, spacious, and useable. Desk was sufficient for office work but not as large as I would have expected. All in all a good place and one I'll use again as needed.

"Casino and hotel combination are nice features."

5
06/06/2016

All aspects of our visit were great. Good room, good service and an exceptional buffet breakfast. Restaurant staff are excellent. The hotel was easy to locate for people coming from out of town. Will plan another trip there.

"Always a pleasing stay"

4
05/06/2016

We have stayed here several times, and always very impressed! The staff is very friendlly, rooms are large and comfortable and the included breakfast buffet is excellent! I will continue to stay here when I am in Camrose and would highly recommend.

"Clean hotel, awful customer service"

3
30/05/2016

Very, very clean hotel which was important to us. Great amenities however customer service at both front desk and restaurant were TERRIBLE!!! Staff were not friendly, did not smile and were not helpful at all! Made us feel like we were bothering them. I would not stay at this hotel again just because of the staff, no matter how clean the room is!

BWCamroseResort, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Would you please consider emailing me at [email protected] and providing a little more detail for us to investigate? We are unable to address any concerns without more information and would really like the opportunity to do so. Take care, Dawn

"Great Stay!!"

5
26/05/2016

The Friendly staff, Our room was clean, the complimentary brunch was great! We would highly recommend this hotel to stay while you're in Camrose. We will definitely be back to stay there is were even in Camrose again!! Thanks! :)

"Golf and Stay mini holiday"

4
25/05/2016

We had a very pleasant stay at Best Western Plus Camrose Resort and Casino. The staff were very friendly and attentive. The room was very comfortable, especially like the full size bathroom. The food at the breakfast buffet was plentiful and good tasting. A great value mini vacation.

"Impressive"

5
21/05/2016

We have stayed here before and highly recommend it. I was very impressed in the fact that I had called to book a room and they were booked solid, however within three days I received an email indicating that they had a room now on hold for me if I still wanted it. Fantastic customer service!

"Great hotel"

5
21/05/2016

Our stay was great. Rooms were very nice, big and clean. We ate supper and breakfast there and the food was awsome . Kids loved the pool and waterside. The staff and manager Amanda were very friendly. We would definitely stay there again!!

"Luxury and peace."

5
16/05/2016

My stay at this resort was relaxing. The staff were attentive in every part of the hotel. The bathroom amenities were delightful. The bed was up to the finest comfort standards. The room was extremely well equipped, and I was given the best service you can imagine. The staff delivered flawless service. Will stay here next time I am in camrose.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Thank you for the wonderful words. They always encourage us as we move forward to continue to try our best. Take care, Dawn

"Excellent - More than Expected !!!"

5
16/05/2016

Clean, Friendly, WARM POOL, great food, amazing free breakfast, lots of parking. our "Suite - 1 room 3 beds" was actually 1 standard king room with a hid-a-bed and in a SECOND room was 2 queen beds and another bathroom!!! the second room did not have its own entrance to the hall.

"Package deal"

5
14/05/2016

Came for the package special deal! Enjoyed the room and meals. Terrific that management topped up the proceed of the benefit to Fort Macmery evacuees to $1000. The king size bed is really worth asking for!

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi John, So glad you could make it to join us this past event. We actually ended up raising $1040.00 for the Red Cross! We will have another comedy fundraising event on Friday, May 27th. Hope to see you again! Take care, Dawn

"Clean, comfortable, well-appointed room and hotel."

5
09/05/2016

I came to Camrose for a couple day business trip and stayed here. I enjoyed my stay very much and would definitely stay here again. Buffet breakfast is available and the restaurant serves full meals to suit most appetites. The Wi-Fi was a bit slow for my liking but internet speeds were fine when the Ethernet cable was plugged in.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, We hope you will come and join us again on your next work trip. Thank you for the feedback. We are in the process of upgrading our wireless internet and feel cinfident you should experience a much better scenario on your next visit once we are completely updated. Thanks so much, Dawn

"Night out with friends for a Jimmy Buffet tribute"

3
26/04/2016

The entertainment was great however the meal was not hot and was over priced considering. Also 1/2 way through the evening it became very cold in the banquet room and many folks needed to don their coats. I have to say that Stan Foster's Band did a great job but $$$ were too much and meal needed to be hotter.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi Gerald, So sorry to hear of your concern with the temperature of the room and the food. I am so happy to know that in all the years you have been attending our facility and our shows that you haven't reported any concerns until now.. I hope that means it was an isolated incident and perhaps should you wish to email me at [email protected] we can get you a gift card to compensate a portion of your food cost. At $60.00 for the show and meal we would definitely have to say our prices are very good compared ot what you would pay in a bigger center for a dinner and show. We do take your comments seriously though so thank you for sharing. Take care, Dawn

"Burthday weekend"

5
24/04/2016

Very nice, clean hotel, with a nice casino attached. Very easy booking, very quick check-in, great room service. Excellent and fast check-out. Staff was courteous, friendly and informative. Room was a spa suite with a gorgeous jacuzzi. Very Nice !

"Work Trip"

5
23/04/2016

Tuesdays and Wednesdays are customer appreciation nights which we hit both . Tues is free Wine , beer , cheese and crackers between 6pm and 7:30pm . Wed is free beer and Wing night . Always a great deal plus it gives time for MGMT to ask about how you enjoy their hotel or what you expect they can improve on . Staff , facilities , rooms , casino . leisure center , are all top notch .

"Friendly"

5
23/04/2016

The staff is very friendly and care about their visitors. I recommend you stay at the Best Western for a very comfy stay. They give you a free breakfast which is a buffet at the restaurant Eats, It's down the hall from the hotel. They serve great food.

"Clean and friendly but my god the train horns keep you up at night!"

3
21/04/2016

As hotels go, this was pretty standard, clean and friendly and a very comfortable room. Unfortunately the joining door between rooms was very thin because you could hear the TV and alarm clock and even the person coughing in the next room. It felt less than private if you are staying as a couple. The room facing East was nice with a prairie farm like view, unfortunately the sound of the train horns blasting all night was terrible. Non stop, on the horn with loud, frequent bursts. Not the fault of the hotel per say but request a room facing West/South. I did not try the restaurant (nor complimentary breakfast) as I found the casino lobby environment off putting, just not my thing. The fitness room was ok if you're there alone exercising but any more than two people it is cramped and awkward. I never understand why a decent investment in a hotel fitness room is that hard to figure out? The nightly rate was high for what seemed like the off-season during the week but overall, a standard review, you could do worse in Camrose.

"Great hotel!"

5
11/04/2016

This is our 2nd time staying at this hotel and will return the next time we are in Camrose. The hotel is well maintained and clean, the staff is friendly and it has all the amenities one would want while traveling.

"Perfect. "

3
11/04/2016

We stayed here for the dance competition. The room was of average size, upon check in we had polite staff. Pool area is a bit small for a hotel this size but still great for the kids. Upon check out we lost track of time and were able to utilize the late check out option which was perfect! Overall a great hotel, we felt it was a tad pricy but otherwise great.

"One of my Favorite Hotels"

5
04/04/2016

I love this hotel! If it works with my schedule, I always choose this hotel! Excellent staff, restaurant is great and my room is always perfect! No problems here! The only issue I found was the internet service was a little slow but it seemed fine for me this trip! Keep up the great service and I will keep coming back!

"Second stay, still impressed!"

4
04/04/2016

Brought the whole family this time, including the dog. Quiet, clean and friendly service. Everyone was impressed with the breakfasts! We were there to play in a hockey tournament, easy access to the rinks and shopping for the girls. We'll definitely stay there again.

"won the contest for the white wine launch"

5
02/04/2016

everything was great as usual always enjoy our stay there pool love it clean customer service great rooms are clean food is good great great great we had a clock that some one had set to play ocean songs don't ask me how but it kept playing and playing till we unplugged it otherwise stay was great as usual

"A short interlude away from home"

4
31/03/2016

We stayed at this hotel for one night on the invitation of other family for a short get away. We had a slight glitch checking in on our reservation as we were assigned to a room already occupied and surprised and frightened a young lady who was in bed waiting for her husband. This error was quickly corrected, but I would have expected some sort of compensation to us and the young lady for this embarrassing event. The hotel manager did come to our table in the restaurant later that evening to apologize. We had a room on the fourth floor which was two queen beds. Very clean, comfort able and well equipped. We found the room very quiet and were very close to the other family members who met us there but had been unable to get adjoining rooms. This was on a Wednesday night so we were treated to a quest appreciation night event in the restaurant consisting of free wings and beer. Good food and nice décor.in the restaurant and throughout the hotel. Later we enjoyed some time in the attached casino and managed to leave a few dollars richer.. The included free breakfast the next morning was quite good with a good variety of items.self served in the restaurant. Overall a very nice mini vacation from home. Next time we will bring our bathing suits as the swimming pool and slide looked inviting and was not crowded.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, So sorry to hear of the mix up at the front desk at check in. Can be extremely surprising when this occurs. Thankfully very rare in any hotel... You must have met our Marketing and Sales Manager at our Wing Appreciation and he must have apologized for the issue. I hadn't heard of it so my apologies as well. We will gladly mail compensate in some way for what was definitely an awkward situation. Please email me at [email protected] with an address and the name your room was under and the date and I will take care of it. Thank you, Dawn

"Amazing hotel!!!"

5
30/03/2016

My whole family met at this hotel for their Easter family special. They played a movie, provided popcorn and juice boxes. We had an amazing brunch in the morning and we were also offered a late check out. It was the perfect little family get away for an amazing price! Plus I am very picky about cleanliness and this was the cleanest hotel I have ever stayed in! The staff was very welcoming and took excellent care of our family! I can't wait to go back again!!

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Thank you so much for the kind words. We work hard to keep the facility clean. Hats off to our cleaning team and everyone as they all chip in! Glad you enjoyed the movie night :) We will likely have a similar event on the May long weekend. Hope to see you again. Take care, Dawn

"Still the best place in Camrose"

5
24/03/2016

I stay in Camrose a few times a year and have stayed at a couple hotels there, but the Best Western has worked the best for us. November 2015 was our 4th stay and was just as good or better than the first! The front desk staff were very friendly and helpful. The rooms were very clean and comfortable. The pool area is great for the kids. The manager hosted a 'meet and greet' one evening and made a point of talking with everyone. I have never experienced this at any other hotel and I was very impressed with his friendliness and willingness to go out of his way to ensure your stay is excellent! We are in Camrose next week and will be staying here again!

"Nice stay, close to CRE"

4
21/03/2016

The hotel is nice, with good internet access. Very close to the Camrose Regional Exhibition Centre. A little far form the main part of Camrose, but there is a ring road that gets you around pretty quickly.

"No Problems at all"

5
18/03/2016

Check in was easy, rooms were clean. Beds were very comfortable. Pool was clean and kid friendly. Breakfast had a good selection. Check out was easy. The hotle is located on the east side of the city and very easy to find. Just off Highway #13..

"Awesome place to stay. Great value great hotel"

5
15/03/2016

We stayed here with a hockey group for 4 days for a provincial tournament. Staff were awesome, casino was great and the restaurant and breakfast were fantastic. The rooms were clean and comfortable and the kids loved the pool area.

"Excellent Stay!"

5
14/03/2016

My family stayed over for one night. The room was clean and cozy. My 7 year old daughter loved the swimming pool and the slide. The hot breakfast available to us was a nice surprise and was delicious!! The price was reasaonble; I saved a little bit by having an AMA Membership. If I had to say anything negative, it would be that the train is close to the hotel and I did hear it a couple times throughout the night- but I am also a light sleeper. All in all, we enjoyed our stay and would definately go back!

"Engagement Celebration"

5
06/03/2016

Totally enjoyed our stay!! We had the whole experience seafood buffet, casino, buffet breakfast, pool and a night in a big comfy king bed. The staff are great and the room was spacious, very clean and well equipped with everything we needed. Thank you.

"Awesome stay!! Great deal!! The seafood buffet is so good on fridays! The crab is yummy!"

5
06/03/2016

The pool is really nice, the beds are so comfy, food is delicious and you can get room service now!! Went to the casino, lots of fun too!!! The breakfast in the morning is a nice little buffet. The staff is always super friendly. We love going on fridays because the seafood buffet is so good, the crabs awesome! and so many great salad bar stuff.

"Great Stay!!"

5
01/03/2016

Great Stay. Hotel is new and the rooms are very nice. King size beds are very comfortable and the rooms have some nice extra ammenities such as robes and a nice coffee bar. Wifi is free and the staff very accommadating.

"My first stay at Best Western Plus Camrose Resort & Casino"

5
29/02/2016

Stayed at several Best Western in Canada this is the cleanest and most polite that I have stayed at rooms,bed and décor superb,breakfast was awesome,the meal the night before on the Friday was a seafood buffet fantastic food will take a lot for me to have a meal like that again,maybe i'll have to stay again.

"My fourth stay here"

5
25/02/2016

Whenever I come to Camrose, this is where I stay. The rooms are clean, well decorated and the beds are really comfortable. The breakfast that is included is a great deal for your money. Staff has always been courteous, friendly and very helpful. Would highly recommend.

"conference facility next door made for an easy transition between the two."

5
24/02/2016

We have stayed many times for both business and leisure. The staff is always amazing. the rooms are always very nice and the restaurant is a good value with lots of options. The added bonus of evening entertainment makes it our first choice everytime.

"Good Service, great room"

5
23/02/2016

I'm in town for a conference. This hotel is across the parking lot from the conference's location. Booking my reservation was great, the front desk agent was friendly and helpful. Night Auditor checked us in, and was knowledgeable and helpful. Room is comfortable, well-maintained, and clean.

"Exceeded expectations"

5
22/02/2016

One of the better BWs I have stayed at. Casino is connected but there is sufficient distance to not be a disturbance. Instructions for connecting to the internet were great but I wish an electrical outlet for laptops or recharging was available closer to the desk.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Thank you for the wonderful comments. On your survey you had rated service quite low. Please if you wish, email me at [email protected] and let me know about your experience to we can investigate ans improve upon. Take care, Dawn

"Pleasant surprise in Camrose"

5
22/02/2016

Very comfortable stay. Did not venture out of the hotel, everything was at the hotel. Hotel decor, outside appearance, and cleanliness of the facility. Best past was the comfortable beds! My family used the fitness, pool, restaurant, and casino all as part of our weekend stay

"Very good!"

4
22/02/2016

We loved the entertainment and casino! The buffet dinner was great with lots of options. We would definitely go back for another night of entertainment! I also liked that the room had 4 packs of coffee as 1 is not enough

"Friendly and Comfortable"

5
20/02/2016

Check-in staff at the desk were friendly and efficient. The rooms were comfortable and clean. The decor was great. The breakfast buffet was better than most hotels who offer free breakfasts. I will be returning to this hotel and will recommend to anyone who asks.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Very glad you enjoyed your time with us! Take care, Dawn

"Quality detailed rooms, very clean and excellent service."

5
20/02/2016

Great food. Everything in building is attached like Casino, Restaurant, pool and gym. Convenient. Very enjoyable stay. Cons - Wi-fi didn't work very good but we were furthest point of building which may have effected it. Stayed in room #123 bottom floor far east point next to stair well and was noisy at night.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Thank you very much for the 5 out of 5 even though you experienced for sure the closest room to the stairwell on the main floor. Definitely a higher traffic area. We hope to see you again and please feel free to ask for a different area. So,eti,es if we are not full we are able to accommodate requests. Take care, Dawn

"MID-WEEK GETAWAY"

5
19/02/2016

We stayed in Camrose for a quick getaway. It fit the bill perfectly. It wasn't a long drive, the room was large and clean. The bed was very comfortable. We were there for customer appreciation night which was an added bonus. The staff were friendly and accommodating. Camrose is a nice town with some unique stores and coffee shops downtown. I also managed to have a manicure/pedicure at the inspirations salon and spa in the casino. The salon staff were also accommodating as I had initially booked a manicure but, they made it work. We will be back again!

"Clean and comfortable"

5
17/02/2016

Second visit to this property, and very happy with stay. Stayed Valentine's weekend, and my partner and I greatly enjoyed one of jacuzzi suites. The new air jacuzzis are so much better than the old jet style, that you always worried about how sanitary they were. King size bed very comfortable, and tv in both living room and bedroom. Small fridge, microwave, and coffee maker were very welcome. All in all, this is a great suite. Enjoyed the casino on Saturday night, but found there were quite a few slot machines that were the 5 cent variety, while I always look for the penny slots. They weren't very generous either. My partner played the roulette table, and found quite a reasonable minimum bet, and he enjoyed some luck. Enjoyed the request DJ in the casino Saturday night. Good music, and not too loud. Small criticism that the restaurant and room service have to be enjoyed before 10 pm. We wanted to eat after enjoying the casino,which is open until 2. We had a pizza delivered from Boston Pizza. Didn't get up in time to enjoy the free breakfast, maybe next time. Also, there was a DVD player, but pay-per-view might be a good option for them to look into. Have read lots of criticism about the distance from the parking lot to the lobby, but it really wasn't that far, and you could drop people off close to the door. Happy with stay, and will be back!

"scary manager lol !!"

4
15/02/2016

Overall my stay was vey good, lovely building, very clean rooms, friendly front desk service, excellent pool and gym, and wonderful food. However, one day during my stay I went downstairs for lunch at the dining room and the noise I was hearing from what I assume was the restaurants manager was absurd. My service was excellent, very sweet young lady, my food (wrap) was delicious, and my table was clean. Although halfway through my meal I was shocked to see a larger dark woman yelling at her staff telling them "she's embarrassed" and that the tables were dirty. In my opinion the tables were fine, I don't know to what extent this crazy lady wanted the tables cleanliness to be, but my table as well as the others looked fine other than a little salt that was spilled, which happens. I would have enjoyed my meal if it weren't for this angry woman barking orders at the young staff who were honestly doing a spectacular job. What's more embarrassing? A little salt on a table OR a manager telling in front of her guests about how dirty her restaurant is? Very unprofessional behaviour. Couldn't believe my ears.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, I am sorry to hear of your concerns in the restaurant. I have had an opportunity to talk with our food and beverage manager about going over items of concern with the team members. She does have a well travelled voice however I assure you our staff receive praise as well. She is usually quite fair. I have asked her to ensure she pulls staff aside to go over concerns in the future as voices do travel in open spaces. As much as we appreciate hearing how clean everything seems, no one is really aware of how much work it is on the back end to continue to have everything done without team members cutting corners. Sometimes that requires expressing disappointment, hand holding, gentle suggestion, and applause. We provide all. We hope you come see us again some day as we are proud of our team for sure :) Take care, Dawn

"Family pizza night"

4
15/02/2016

Very nice rooms, pool area was great for kids, would stay there again on another special for sure! I was impressed at the good food for the special family night and popcorn to go along with the movie watching. If you did not like the movie, you could pick one from the front desk for free and watch it in your room instead.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Glad you enjoyed the family movie night :) Take care, Dawn

"Truly Is A "Best Western" !!"

5
15/02/2016

Have always enjoyed our many stay's at this hotel.. the staff at the front desk are very efficient... rooms are kept immaculate... food excellent.. everyone on staff friendly ... will return again... :-)

"Love it!"

4
11/02/2016

We always really love our stay here. The rooms are very clean and quiet, the pool and slide are pretty cool for the kids, and the food is great. The staff at the hotel are very friendly and helpful. Of course the casino and bar (if that's your thing) are right down the hallway so you never have to leave the hotel to have fun . If you order food to your room, make sure that you do it before 10PM. After 10:01, the kitchen is closed (found out the hard way haha) The breakfast buffet is very good and offer way more than your typical continental breakfast (you will be surprised). I would suggest getting on their email list as they periodically offer some super deals on meals, entertainment, and overnight specials. Looking forward to taking a break and going back!

"Great place to stay."

5
10/02/2016

The BW in Camrose is a great hotel. Very large complex with Casino and some other small shops within. The Casino cannot be heard or seen from your room. Great restaurant and lounge. Very clean and modern. Just don't be looking for the reception desk close to the doors - if you need a luggage cart go find one first before unloading the car.

"Best Western Plus Camrose Resort & Casino"

5
08/02/2016

We love this place. We drive 2.5 hours to get a Micro-Mini Vacation from our everyday life and they have always treated us wonderfully. The rooms are clean, the breakfast is included, and there is a casino attached. We highly recommend this hotel. They have excellent offers....we will be back!

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Thank you so much for the nice comments. Watch for a new special coming out soon! Take care, Dawn

"Nothing Special but have plenty of costly loopholes"

1
07/02/2016

We stayed here for a hockey tournament this weekend. They have VERY strict rules about curfews. Fine. However apparently they don't hold the same standards to their own internal processes. Heads up - ANYONE can order from the restaurant and charge it to ANY ROOM. They don't actually take you name when you order to cross reference if you are actually who is in that room. They put a charge onto our bill. We argued it but they refused to remove it. There was no name on the bill but our room number. We determined whose bill it was (in our case it turned out to be someone of our group) but they refused to put the charge on that bill because "they can't charge without permission" - which is exactly what they did to us! Then when I suggested they call - they didn't even have a phone number on the reservation to call!!!!! They claim to have pulled the ticket but the "signature didn't match that person" - equally of course it didn't match our reservation!!!!! However because they maintain that it was our room they refused to remove the charge and we ended up stuck with the bill. So I recommend that everyone should go down and eat - throw out a room number (they have 4 floors so pick a number that sounds good!) and enjoy anything you like on their hotel guests!!! Even with knowing exactly who this belonged to (fortunately for us) and giving that information they simply didn't care to make it right! And not a single manager onsite. I hear the Ramada is a lovely hotel! Try there instead.

BW C, Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, As stated in the email sent to you we are very sorry you had a room charge posted to your bill by accident. We do make the odd mistake without question and work to rectify whenever something happens.. Sometimes the team does get a little flustered when confronted with someone clearly upset and do then sometimes end up not following up as quickly as they should. We are very sorry for this and feel so bad that you felt you had to go to these lengths and comments prior to even awaiting a response to your email while we investigated. Take care, Dawn

"Hotel and casino "

5
03/02/2016

We had a wonderful stay at this hotel! The staff were excellent and very helpful! Our room was spotless and very very comfortable! The hotel is beautiful and very clean! We enjoyed going to the casino as well as enjoying an evening of karaoke! It was a great stay and we will definitely be back again!

"Average hotel for a large price."

3
01/02/2016

Parking lot too far from main entrance (-30 out side) When we arrived we did not know where to find front desk check in was strange location down the hall.When we checked in they where offering a $10.00 discount if we did not want our rooms tidied up the next that was strange also. Room was OK, bed was comfortable and sheets clean, remote did not work for TV, Bathroom was dirty and water pressure was poor. What really made me upset with the stay was the restaurant staff! we where part of a hockey team so a automatic gratuity was included on bill, that was ok but.....there was no mention of it to anyone so when we paid our bills most tipped double for service that was not great(are fault for not reading the bill fully). The 2 young ladies where so happy at the till taking all the extra tips and counting how much they made it in front of us waiting to pay. When you paid they would ask do you want any change(tip was already built in)....Yes i would like my change! who trains the staff to beg?

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Oh my... Where to begin... So very sorry our building is quite spread out as it is a resort. The signage is very clearly marked however you are definitely right that none of the actual parking lots are right next to the hotel. Sorry you didn't appreciate the "No Service Saturday" offer. We always offer $10.00 off room rate for Saturday night for those staying more than one day on the weekend and due to more than 25% of the stay overs taking us up on it we have always though it was a delightful promotion to offer. Thanks for you feed back. You for sure were not charged a gratuity on your food bill due to being a hockey team. Like many restaurants we have an automatic gratuity added to any groups of 10 or more in the dining room and in the lounge. We would never ever train our staff to "beg" and will gladly look into whomever it was that did not tell you upon paying your bill that the gratuity was already added. It is marked on the front of every menu however it does not hurt for the staff members to reiterate up seating a larger group. Please email me directly at [email protected] if you are willing to provide the details of your food payment allowing me to investigate on yours and our behalf. Take care, Dawn

"excellent stay"

5
01/02/2016

When we are in Camrose we will always stay at this hotel because they treat you as family.The service is great when you arrive the staff is very friendly and pleasant. The rooms are very clean and bright. We always get a good nights sleep and the beds are extremely comfortable. The free breakfast is great and the staff are excellent there. All the buffets we have had there were very good. In general it is a great place to stay.

"A Great place to eat play and stay."

4
30/01/2016

The staff has always been prompt and courteous with a friendly smile. The one thing would be too add a coffee station at the reception area. The restaurant and casino make this stay a great one. Camrose benefits from this site.

"# 1 Hotel in Camrose!!!"

5
28/01/2016

My husband and I stayed for one night that included their supper buffet. The buffet was awesome and the breakfast buffet in the morning (included with the room) is not to pass up. Totally worth what we paid for the room. The casino is attached to the Best Western so you can just walk over without a jacket. We found the food to be very delicious with large portions. The staff at Best Western makes you feel like family starting at your Check-In.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Thanks for the great feedback! We appreciate it :) Take care, Dawn

"Great Place---Good Deals"

5
24/01/2016

Been at this establishment many times but have never stayed overnight at the hotel. Hotel is great, modern, friendly and helpful staff. Included in the room was the evening buffet and breakfast. These were also very good with a large variety of things. Especially the evening buffet. Best of all the hotel offers some excellent overnight deals with buffets and nightly entertainment.

"Home away from home!"

5
17/01/2016

My husband and I have been visiting Camrose quite often in the past 3 years and always stay at this hotel. The rooms are comfortable, spacious and clean and the staff are wonderful. We are always warmly welcomed and one of our favourite people to see at the front desk is Amanda. These girls always have a smile no matter how busy they get. The restaurant "Eats" has brunch that you should not miss and the free hot breakfast is very good. The staff here as well are excellent especially Julie and Amanda (not the same one). Their chef Michael does a great job and is very accommodating! It is definitely our favourite home away from home!

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Wonderful to hear your comments. A lot of the members of our team read the comments here and are always so pleased when someone comments about them :) Take care, Dawn

"Good Small Town Best Western"

4
14/01/2016

Typical Best Western. Clean and friendly. The added bonus is free buffet breakfast. Additionally, if you are from near by it's a great place to come and stay for an evening night out. Attached to the casino it offers a great entertainment experience.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Thanks for the comments. Hope to see you come back to visit. We have lots of great room package promotions coming up! Take care, Dawn

"Good night's stay"

5
12/01/2016

My brother had to go to the hospital at 7:30 n the morning, so we stayed overnight in Camrose at the Best Western Plus - he loved the pool, spending over 2 hours swimming. I played the slots at the casino for a bit. Enjoyed the great free morning breakfast. Friendly staff, clean rooms and comfortable beds. Used AMA rates - all stay again,

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Glad you had a nice time at our facility. We hope your brother is felling better. Take care, Dawn :)

"Spacious, clean rooms, comfy beds"

5
10/01/2016

Check-in was quick, the room was spacious, clean and the beds were comfortable. The hotel was able to accommodate a late check-out request. The breakfast had decent hot choices, but lacked items such as bagels, cereals or fruit salads. Other than the location being on the outskirts of the city, overall the stay was very good and would stay there again.

"Beautiful Suite!"

5
04/01/2016

Suite was beautiful! King sized bed was nice and comfy & loads of pillows. Had a big Jacuzzi tub in the room as well. Check in and out was good. We didn't get to check out the Casino because it was over Christmas and it was closed for the day. We will surely be back again to get this same room and do a bit of gambling! ;)

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Happy New Year :) Thanks for the kind words. Hope to see you again! Take care, Dawn

"Nice property!"

4
03/01/2016

This was our first time at the hotel. We were pleasantly surprised. It's very clean, and the beds are very comfortable. We didn't use the pool or fitness room but both looked nice. We really enjoyed the evening buffet which was included in our price of the room, as was the breakfast buffet. Our only complaint was it was noisy. It sounded like the people on the 4th floor were wrestling all night. It made for a sleepless night. But other than that it was very nice.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Happy New Year! Glad you enjoyed your stay. So sorry for the noise above. We could investigate some if you wished to email me at [email protected] and provide me some details of the date you stayed. Take care, Dawn

"New Years Gala"

5
01/01/2016

A group of 5 couples attended the New Years Gala which was fantastic. The front desk staff were very friendly. The room was clean and has all the modern amenities. Overall the event was very well organized, great buffet, good band and may become a yearly event.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Happy New Year! Thanks for the kind words. We truly hope you make NYE a tradition with us. Room packages are already available with no increase of price next year. Take care, Dawn

"Best western"

4
01/01/2016

Very clean, knowledgable front desk and comfy bed. The complementary breakfast buffet is a nice touch, and we enjoyed the casino attached to it.We have stayed here before and it is one of the better hotels we have stayed at!

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Happy New Year! Thanks for the kind words :) Take care, Dawn

"Excellent place!"

4
31/12/2015

The staff is very friendly. The rooms were very nice, clean and spacious. They did a wonderful job of accommodating our group! The wings, beer and breakfast all hit the spot! It was really nice to have the fresh veggies with the wings. It is a fantastic buffet breakfast that we thoroughly enjoyed. Hope to be back next year!

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, We appreciate the feed back and definitely hope to see you again :) Take care, Dawn

"Awesome"

5
14/12/2015

Friendly staff, room is top-notch, dark and quiet at night like I like it, easy to adjust the room temperature. Internet, of course. Nice pool, water slide, weight room etc. Easy parking and casino in the building. Great buffets, too. Loved it.

"First visit to Camrose"

5
11/12/2015

Ordinarily I would avoid an establishment with a casino, however the event we were attending was near-by and recommended the hotel in its catalogue. We enjoyed the luxurious surroundings in hotel and restaurant, but with one night only and limited time did not take advantage of the many other amenities such as hot tub, fitness room, business centre...

"Great stay!"

5
06/12/2015

Love the pool! Love the Friday Seafood buffet! Beds so comfy, everyone had a great sleep!!! missed the free buffet but had it before and it was great! Casino got some new machines, happy about that. New room service, menu looked really good.

"Very nice and comfortable hotel."

4
03/12/2015

Your hotel is very well kept and clean. The front lobby area is beautiful! The room was comfortable and quiet. We enjoyed your complimentary breakfast as well. The staff was friendly at the front desk and in the restaurant. A very nice place to stay!

"Fun Fun Fun"

5
29/11/2015

We really enjoyed our stay at your wonderful resort. Everbody was very nice in making sure our stay was enjoyable. From the front desk to the casino to the buffets to the bathrooms it was all well looked after. No one rushed us to be anywhere and our buffet supper and breakfast was one of the best. Thank you everyone of you for helping to make our 48th wedding anniversary so very special. Ron and Eilene Damberger

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Happy belated anniversary! So glad you enjoyed your visit. Merry Christmas, Dawn

"Great Staff"

5
29/11/2015

Had an awesome weekend starting right from the moment we checked in with the friendly staff. Also had the sea food buffet on Fri. night and the Xmas buffet Sat. night. Both were amazing, constantly restocked and hot. Staff at Eats were very pleasant. If there is anything that we weren't happy with, NO. All was great, including the weather. We will return again as we have been there quite a few times.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Wonderful comments! Thank you so much for sharing. See you soon we hope, Dawn

"Best stay in a long time."

5
29/11/2015

Just got back from staying the Best West Plus Camrose Resort and Casino. We purchased it in on a $89.00/night special, which we thought was a good price. We were pleasantly surprised when we found out that this $89.00 also included 2 supper buffets and 2 breakfast buffets. Both buffets were excellent and the staff were very pleasant and helpful. When we got home and realized that we had forgotten something in the room, we phoned back and they politely checked and offered to mail it to us. No questions about postage or holding it until we could make it back. We definitely will be back and encourage anyone travelling to stay here. You will be glad you did.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, We are happy you were able to be a part of one of our recent flash deal offers. Thank you for the kind follow up! Merry Christmas, Dawn

"Probably the best place in Camrose!"

5
27/11/2015

I have stayed here twice now (each time 4 nights). It has a clean and quite environment. Other good points are nice staff, good restaurant and good breakfast buffet. Overall I had a pleasant stay and would recommend other people to stay here as well..

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Thanks so much for the kind words. Always nice to hear our team took care of our guests needs :) Take care, Dawn

"Very clean, large rooms."

5
22/11/2015

All staff were very friendly. Beautiful, spacious rooms. Amazing choice of food at the buffets. Excellent price for the show and stay, with two meals and entertainment included. We will be back for more nights for sure!!

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there :) Glad to hear you enjoyed yourself. We have plenty of show packages coming up in the future so we hope to see you again! Take care, Dawn

"Great bed and pillows"

5
22/11/2015

We had a package which included a stay in a modern well designed room with a comply bed with multiple pillows, a show, delicious buffet and a full breakfast the next day. Ever thing a person would need for sure. The last time we were there they had added night lights in the bathroom and in the hall. For us that helps At night. Also the staff is so pleasant and bend over to help.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, So happy to hear you enjoyed your visit with us! Bobby Bruce did a wonderful impression of Neil Diamond. We hope to see you again for another show in the future. Take care, Dawn

"Fantastic Value!"

5
16/11/2015

We were very pleased with the property. Staff was friendly and very professional. Rooms were clean, lots of room and bed was very comfortable. Location was great. Staff in the lounge were also great and the food was good and the band that night was also awesome.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, So glad you enjoyed your stay and hope you enjoyed the conference as well! Take care, Dawn

"Inexperienced service"

1
15/11/2015

We booked this trip based on trip advisor reviews. It was clean and new, like others reviewed. But what they failed to mention was the paper thin walls. Our first room we could hear screaming and running children like they were in our room. We changed rooms and floors. Now you can hear the same kids running and screaming above us. Then after an night out we just got to sleep then were abruptly woken by our neighbors partying. You could hear every word and every door slam. This continued for hours. We complained to front desk. They asked them to stop but this continued on for another hour at least. Disgruntled and exhausted in the morning we made the front desk aware of the terrible situation. And there reply was simply "yeah they were considering calling the cops" there was no apology, mention of room rate reduction, a discount on breakfast or even a discount on a future visit. They simply did not care. Will not return and if you stay there either bring ear plugs or drink yourself into a coma.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Truly sorry for your concerns. We would really love an opportunity to review your concerns. I would be saddened to think you would never return based on this experience and would hope you could potentially see that the lack of compassion from one team member does not make up the entire team. We would gladly investigate and determine who provided such lack of support and use the experience as a training opportunity if given the chance. Please provide date of departure and room number and we would be able to look into. My email is [email protected] Take care, Dawn

"Beyond my expectations"

5
15/11/2015

I attended the Empower Women in Business Conference which was held at the hotel. Front desk staff were welcoming and friendly. Room was large and very clean. Buffet breakfast included in the price was a welcome surprise. Staff throughout the hotel were friendly. On check out i was asked if they could improve anything! Nice touch?? Definitely a jewel.

"Duiker "

5
12/11/2015

Very impressed with this hotel Free breakfast wasn't a continental it was fresh hot food. Wednesday night they offered free wings and beer? Ben the manger of sales and marketing was running the free beer and wings very personal.

"Best place to stay in Camrose"

4
09/11/2015

Nicely decorated rooms. Clean and new looking, comfortable. Very reasonable price. Lots to do with restaurants, bar and casino. Great to have coupon for breakfast buffet. Front desk staff friendly and helpful.

"A great place to stay"

5
07/11/2015

A great place to stay. We came to meet up with friends and to attend a concert. Lovely, clean, comfortable room. Great breakfast buffet. Al carte menu provide excellent food. You need to try their fish and chip!!

"nice fresh place"

4
02/11/2015

It is a very new facility, freindly efficent staff, the place is clean,clean,clean, the waters hot and the sheets fresh. Bed is a little too firm for my liking, but others love them that way. I will definately stay there again.

"Another Great Stay"

5
26/10/2015

Very friendly staff, immaculately clean rooms, convenient location. If I had one complaint it would be the distance from the parking and doors to the front desk. Also, it's a long way from the hotel part to where the restaurant is.

"Amazing Stay"

5
25/10/2015

Amazing room, very clean couldn't find dust anywhere! So so so clean. Quiet beautiful and comfortable. Four pillows per bed. Rarely do you see that nowadays. The breakfast was great. Buffet style had 3-4 choice of everything. From Eggs to Fruit and danishes. The dinner menu was amazing, best asian pork I have ever had. Friendly staff and fun furniture.

"Impeccable, immaculate, A beautiful property."

5
19/10/2015

Third time we have gone to visit this property. Again absolutely wonderful. The staff are friendly, helpful, and attentive. We typically book in for the concert on Friday night this one who made who an ac/dc tribute band din't disappoint, neither did the venue large enough to make it pay small enough to get that intimate feeling. The room we had was exceptionally clean, not a dust bunny to be found anywhere, kudos to the cleaning staff. Highly recommend the sea food buffet, (Also on Fridays) and the hotel. Great job!!

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, So glad you enjoyed your most recent stay. The band was wonderful. We hope to have them back next year for Halloween weekend :) Take care, Dawn

"Best Western Plus Camrose Resort & Casino"

5
13/10/2015

Excellent staff. A bit of a walk from the front door to the hotel front desk and parking is a long way back. Rooms very comfortable. Pool and hot tub amenities were all perfect. We had a very comfortable stay.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Thanks for complimenting the team we have here. They read the comments on TripAdvisor regularly and we always enjoy the positive comments! Hope to see you again soon, Dawn

"Home for thanksgiving"

5
12/10/2015

Have stayed here few times since the opening. Can't say enough about the staff. Hotel is awesome. Love the king sized bed. Whirl pool & swimming poll are great. The food @ Eats is awesome. Hope I have more time next time to check out the casino.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, I hope you had a wonderful Thanksgiving! Thanks for taking the time to leave us some comments. Take care, Dawn

"Birthday gift from husband"

4
12/10/2015

The suite was great. the Town of Camrose is very clean, and the casino very nice. your buffet breakfast is included which is nice. The only thing I found not to my liking was the Breakfast Buffet. I think we came at the wrong time because everything was dried up and not very good. As we were leaving they put out fresh food but I was already turned.. the other people we spoke to said it was very good and fresh.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Glad to hear most of your experience with us was positive. So sorry the buffet wasn't turned over quicker. It does happen periodically. We truly appreciate you mentioning that others had a much better experience. I hope we see you again in the future :) Take care, Dawn

"peter"

4
12/10/2015

Excellent hotel , clean and efficient bed was comfortable , and room was well appointed Good parking I did not eat breatfast; many Best Westerns include a free breakfast with the stay but this hotel does not Gym and pool facilities very adequate but guests need to know that the gym was small no free weights seemed to be available

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Thank you for the feedback we love to hear it! We do offer a breakfast and hand out vouchers at time of check in so we are not sure why you wouldn't know. We also tell guests where the restaurant is so our apologies if for some reason there was anything confusing in the check in process. We also offer free weight in the gym. We have from 5lb to 40lb. We will definitely cosider adding 45lb and 50lb as well as a bench. Take care, Dawn

"Lacking care and maintenance"

3
11/10/2015

Have stayed here several times since opening. Each visit shows the wear and tear the hotel is suffering from. Required a handicap room this visit and found space on each side of the beds was limited. Bathroom is large but sink area is too small and too high for ease of use. Shower did not have enough places to put soap, wash cloth and shampoo. What was existing was suction cupped on and too high. Soap fell through each time used as it was an open basket type. First morning for breakfast the chef and staff were very accommodating in regards to severe food allergies. Chef made a designer fruit plate for our allergy person. Had the wings and beer Wednesday night and again the chef made an allergy free plate for our party member. The Manager visited the occupied tables to ensure all was well and we enjoyed our chat. Breakfast our last morning was again requested to be allergen free. New Chef and poor attitude . Fruit plate was slapped together and our allergy person had a strong reaction. I believe care was not taken in regards to the allergy alerts given to the kitchen. When staying in Camrose there is little to choose from for decent hotels. Of the ones I've tried this is the best for the time being. Perhaps maintenance and cleaning along with listening skills should be enacted in the near future.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Hi there, Glad to hear that for the most part the team was accommodating to your needs. We will gladly look at the shower holders to determine if they need to be changed out in order to better meet to requirements of those using them. I would love if you would consider emailing me directly at [email protected] regarding your wear and tear concerns with our maintenance upkeep of our property. We work very hard to keep up with preventative maintenance and decor and rarely ever hear we are not clean enough. So perhaps you are catching things we have overlooked and would really like to repsond to them as well as rectify if possible. Take care, Dawn

"Stop Over"

5
10/10/2015

Can never say enough about the staff , Hotel , awesome rooms , pool and whirl pool .This in my mind is the best hotel to stay in town . Corporate rate available , good food , free hot breakfast in an actual restaurant , casino attached if you wanna check out your luck ! Best night sleep in great beds .

"nice quiet place to be with a casino"

4
02/10/2015

I stay at this hotel a couple times per year. I love the rooms. comfortable and cozy and has a breakfast included which is very nice. the casino is attached but at other end of the building so no noise comes from it!

"Best wedding venue ever!!"

5
01/10/2015

We booked this hotel to use the ballroom for a wedding and rooms for guests. One word? Phenomenal! From the friendly and helpful staff to organization and cleanliness, not a thing to say but excellent. The food was amazing. The price was reasonable. The rooms are clean and convenient and include a hot breakfast buffet. I can not recommend this place enough!

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Such wonderful comments. We truly appreciate you taking the time to express your delight. Take care, Dawn

"I was very pleased with my stay at your hotel. I found the staff very friendly and helpful and the service excellent!"

5
28/09/2015

The service was excellent and the staff very friendly. I attended the wedding of my Grandson here, and everything was lovely. Camrose is a very nice city with good shopping and many things to see and do. The bed was very comfortable and I had an excellent sleep both nights! I would highly recommend this hotel to anyone!

"Always a great stay"

5
23/09/2015

this place is modern, up to date, and very welcoming. Rooms are large, very clean, but sometimes noisy from hallway, etc. Restaurant always has good food and the hotel usually has things such as free drinks, customer appreciation night, etc. This is always my choice in camrose.

"5 star quality and service, Love this hotel!"

5
21/09/2015

The staff went out of their way to accommodate my family with a early check in and our room was clean, clean, clean! We have stayed a many hotels and this one is the first one I have written a review for because it is the best.

BW C, General Manager at BEST WESTERN PLUS Camrose Resort & Casino, responded to this review
Good day, Thank you so much for the incredible comments. We truly appreciate hearing them! We hope to see you again :) Take care, Dawn