SureStay Plus Hotel by Best Western Calgary South East, Calgary
Il SureStay Plus by Best Western Calgary South East, vincitore annuale del prestigioso Alberta Hotel & Lodging Association Housekeeping Award e del premio "Top 10 Cool, Kid-friendly Hotels" assegnato da Where Magazine, è uno degli hotel più ricercati e popolari del sud di Calgary.Il SureStay Plus by Best Western Calgary South East, situato all'indirizzo 3503-114 Avenue South-East, si trova in una posizione ideale. Le nostre 139 camere arredate con gusto dispongono di una nuova collezione di materassi con imbottitura a cuscino, perfetti per viaggiatori d'affari o turisti! Scegli tra varie tipologie di camere, tra cui camere con letto king size, camere con due letti queen size, una suite business con letto king size e le nostre suite per famiglie. Festeggia un anniversario, un'occasione speciale o semplicemente rilassati concedendoti un soggiorno in una delle nostre suite con vasca idromassaggio, dotate di un comodo letto king size e biancheria da letto di lusso. Grazie ai nostri servizi benessere offerti direttamente in camera, è il luogo perfetto per una fuga romantica.Molte delle nostre camere vantano una vista sulle montagne!Offriamo ai nostri ospiti una colazione all'americana completa a buffet gratuita, accesso Wi-Fi a Internet, parcheggio e accesso al nostro business center gratuiti. La nostra sala conferenze è perfetta per piccole riunioni fino a 50 persone. Inoltre, chiedi del nostro nuovo pacchetto per sale riunioni all-inclusive.La piscina con scivolo acquatico e la vasca idromassaggio sono a tua disposizione per offrirti il massimo del divertimento. Nel nostro centro fitness abbiamo recentemente aggiunto nuove attrezzature. Tuffati nel divertimento con la tua famiglia grazie al nostro fantastico scivolo acquatico! La piscina e il centro fitness sono aperti dalle 7:00 alle 23:00.La nostra struttura è situata nei pressi di numerose attrazioni locali: lo zoo di Calgary, il TELUS Spark Science Centre, e l'Heritage Park Historical Village, oltre al Calaway Park e al parco divertimenti e a tema di Calgary. Tutto a 20 minuti di distanza in auto dalla nostra struttura.
SureStay Plus
Hotel by Best Western Calgary South East
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"CAlgary Trip"
Great to say at the hotel. The staff was extremely pleasant, helpful and knowledgeable . The rooms were clean, the elevator fast, the breakfast was great. The grandchildren would have had more fun in the pool if it was warmer. Since I drink tea, a tea kettle in the room would have been great. I didn't think to ask staff for one. Next time when I book, I will ask before I go, and if none is available , pack my own kettle
K Brown, Sales at SureStay Plus By Best Western Calgary South East, responded to this review
Hello Debraann, Thank you for your feedback. We are delighted you and the family had a great stay. We do have kettles upon request. Looking forward to your next visit.
"Great hotel"
Great value for jacuzzi room. No issues. Would stay again. Convenient location to our party venue at Ralph Klein Park. Easy to navigate south end of city from this hotel. Breakfast area was always packed so difficult to get into and therefore we did not use.
"SureStay by Best Western - Excellent"
This hotel used to be run by a different and smaller chain. We like the area and ease of access to our needs. Since taken over by Best Western, The quality of the facility has become much better and consistent with what you would expect with this chain.
K Brown, Sales at SureStay Plus By Best Western Calgary South East, responded to this review
Hello Fred, Thank you for your feedback. We are delighted you had a great stay. Our property is still managed by the same ownership and same team. We look forward to your next visit.
"Excellent staff!"
We love Best Western hotels. This one is no exception. We used the gym almost daily. Lots of choice for breakfast. Rooms only cleaned every 3 days but you can request it be cleaned more frequently. Great hotel.
K Brown, Sales at SureStay Plus By Best Western Calgary South East, responded to this review
Thank you for your feedback lprezeau2011. We are delighted you had a great stay and look forward to your next visit with us.
"Wonderful hotel"
The staff was friendly, kind and professional. The hotel and the room was updated and very clean. Breakfast was very busy, but staff was quick to fill up everything. Lots of variety for breakfast, bacon, sausages, eggs, pancake... The indoor pool with the slide was kept clean. The hotel is 2 minutes walk to restaurants, casino.. This was our first stay at the hotel and we will be back.
K Brown, Sales at SureStay Plus By Best Western Calgary South East, responded to this review
Hello Voyage591971, Thank you for staying with us, we appreciate your feedback and look forward to your next visit.
"Excellent Value, Clean, Quiet"
The front desk staff was cordial and welcoming. The room was spacious, very clean, soundproof, and every detail was accounted for. With two young sons and two small dogs, we were fully accomodated. The pool area is safe and fun for younger kids. The breakfast buffet was hot and fresh, continually replenished, with many cold breakfast options also. The lot is safe, well-lit, and monitored, decent for taking dogs for a quick walk at night. Overall, really easy and comfortable.
"Great hotel"
great hotel to stay at, friendly staff, great location, highly recommend, been staying at this hotel since it opened it's doors, free breakfast, close to casino and other amenities, give it a try, Jacuzzi suite is great
"Convenient Location, Clean room and free breakfast"
Check in was quick and easy. Rooms were good with microwave, fridge. Easy parking and the 'usual' free breakfast. Waffles, eggs, bacon, sausage and more variety. Pool for kids but we did not experience any noise issues at all.
"Average Hotel"
Think twice about booking with a team. Somewhat looked down on and targeted. Had a list of offences prepared that we were required to sign and acknowledge justifying reasons to remove you from the hotel. Not things that an average kid would not be doing with or without a team. Nothing great to review. Just average. Rooms are in need of some work, but reasonable breakfast and a handy location.
"Mediocre"
Dated, shabby, not on par with others for the price. The nearest restaurant for dinner was at the Deerfoot Casino and it was blah and was a bit of a walk in the hot sun. The breakfast was mediocre, the location was out of the way. For the price, I could have stayed in a more upscale hotel. I felt let down.
Jamie Hansen, General Manager at SureStay Plus By Best Western Calgary South East, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
"Good amenities for price"
This is a hotel taken over by Best Western around 2022 as one of their budget friendly, economical lines. It offers good amenities such as free parking, hot breakfast, pool with slide & hot tub (although on smaller size), fitness room, and free wifi. Staff is friendly and helpful, rooms are clean and although not in bad shape, the rooms could use a little refresh. Overall, great for the price!
K Brown, Sales at SureStay Plus By Best Western Calgary South East, responded to this review
Thank you for choosing us for your accommodation needs. We appreciate your feedback and hope to welcome you back on your next visit.
"Sure stay plus"
Very hood stay I enjoyed the breakfast and the hot tub. There was a good selection of channels and the air conditioning is also very nice when the weather is so hot. I always get a great night sleep here.
K Brown, Sales at SureStay Plus By Best Western Calgary South East, responded to this review
Hello Gary, We appreciate your loyalty and your feedback. It is always a pleasure having you stay with us. We look forward to your next visit to Calgary.
"Clean rooms with a good breakfast"
Went with a team group. Rooms were clean and great size. Pool was a little small however didn't run into any issues with that. Lots of parking. Breakfast was good with lots of options some which were easy to grab and go with.
K Brown, Sales at SureStay Plus By Best Western Calgary South East, responded to this review
Thank you for your feedback, SoccerMom780. We appreciate you choosing us for your stay in Calgary and we are delighted you had a great stay.
"Disappointed"
We stay here very frequently when visiting family once a month. Found this trip very disappointing for price. Front desk staff was amazing as always. Checked us into 4th floor as she mentioned there were teams & we wouldn't be bothered up here. Both nights the soccer teams ran up and down hallways even on our floor the vibrating of the floor from them running was terrible. Kept us awake till midnight and both days up at 5 am from noise kids running yelling slamming doors throwing ice in hallways. We did not get to use the amenities as there was like 100 kids in pool until 11 pm disrespectful splashing ect. Also our room was missing towels which we went down to get from front desk & had used soap bars in bathroom I will stay here again when there are no teams but definitely would recommend calling ahead to check
K Brown, Sales at SureStay Plus By Best Western Calgary South East, responded to this review
Hello Ferah, On behalf of our entire team, I would like to apologize for the inconvenience during your stay. We appreciate your feedback and your loyalty whenever you are in Calgary. Could you please contact us directly prior to your next visit? We wish make amends for your experience. Thank you again Ferah.
"Good hotel with a pool and buffet breakfast "
**We stayed at this hotel for 1 night in July 2022** We booked the Zoo package deal and travelled was a family of 4. Good value. The pool was small and also too deep for our young kids. It was crowded at times. There is a waterslide for older kids. The breakfast was good and our kids' favourite part of the stay. Overall, we would stay there again.
K Brown, Sales at SureStay Plus By Best Western Calgary South East, responded to this review
Hello ACrates, Thank you for staying with us, we appreciate your feedback.
"Great front desk staff"
Their front desk staff are awesome in what they do. Even though the hotel has been around for a while, they keep on updating. Overall a great hotel to stay at for business or pleasure. If there is one thing to improve is their brekafast buffet staff, she can smile once in a while and don't look like she hates her job.
K Brown, Sales at Service Plus Inns & Suites Calgary, responded to this review
Hello Ryan, Thank you for staying with us. We appreciate your feedback, as this is one of the many ways to improve. I will pass this on to the rest of the team and also use it as a learning opportunity.
"Clean, Welcoming, Quiet, excellent service; what more can a traveller ask?"
An excellent all round stay at Service Plus Inns & Suites Calgary on Xmas Day, 2022. Were late arrivals and they lady at front desk was very welcoming, efficient, and got us to our rooms in no time. We had my son's pup with us and that was absolutely no problem, nor were we put in the 'worst' room, as so often happens when you have a pet in tow. Also, the breakfast was excellent and the women working in the dining room, very welcoming as well. My son just finished a trip down the Pacific Coast and said he'd rate this particular Calgary Hotel (Service Plus Inns & Suites) as five star. Very clean, very quiet, very welcoming. Well done Service Plus!
K Brown, Sales at Service Plus Inns & Suites Calgary, responded to this review
Thank you for your kind words, i will share your feedback with the team. I am delighted you had a great experience during your stay with us. We look forward to your next visit.
"Loud and definitely showing it's age"
First off, the staff was lovely. Very attentive and polite and there for the guest. Overall the hotel is definitely showing its age. The rugs needed a good clean, the walls in the bathroom weren't cleaned very well (they were splashed with something and needed a good wipe down), and the rooms are allegedly cleaned every third day but they were supposed to come clean mine Friday and never did. The beds are too hard for my liking as well. The thermostat in my room was not working properly at all. It was set at 19 when I got to my room but it was incredibly warm. I turned the cool on and the only way it stayed cool was if the thermostat was set at 10 degrees. The next day. I got to my room it was cold without any changes. The next morning I woke up and I was sweating. Definitely difficult to control. The hotel is also very loud. I could hear someone peeing above me and people walking down the hall. Some kids were screaming for almost an hour and it was like they were right next to me. The hot tub was also just warm, definitely not hot and no jets. It was also small. Definitely wouldn't be my first choice of places to stay in Calgary.
K Brown, Sales at Service Plus Inns & Suites Calgary, responded to this review
Hello Kara, Thank you for your feedback. We do apologize that your stay wasn't an enjoyable one. We are in the process of upgrading our rooms and bathrooms. I will share your feedback with our maintenance and housekeeping team.
"Not as advertised"
I provided my credit card for incidentals but paid cash, it came to $24 more than advertised but we stayed anyway. I never received a receipt by email, or any other way. It's not that bad of a hotel, but we will not be returning. Stayed in room 230 the night of Sunday, Sept 18.
"Clean and Comfortable"
I stayed two nights while visiting family. The rooms were very clean, the bathroom also very nice. My niece and nephew really enjoyed the pool and slide. Would stay here again. The breakfast was very good and great selection.
"Great Stay"
Another fantastic stay. My son was working on his CPGA card for n High River and we chose Service Plus Calgary to make sure he got a great night's sleep. Breakfast was fantastic. Room was immaculate. Staff are spot on with everything we need. Dinner at the Deerfoot Inn & Casino across the street which was also great!!!! Always recommend. Always come back. Great job everyone!!!!
Keneisha Brown, Sales at Service Plus Inns & Suites Calgary, responded to this review
Thank you for staying with us...we appreciate your feedback.
"MEH"
don't be fooled by the picture of the pool...it is tiny the "deluxe" breakfast is ordinary first room we got the toilet ran non-stop, there was garbage on the floor ( French fries )...the next room the air conditioner would not work ( they came to fix it, but it took all night to cool off the room) and while my son was relaxing some people walked into the room..they gave another set of guests our room key?!?!?!?...it was a full hotel and parking was scarce...
"Always a great stay"
This is our go to hotel when visiting Calgary. Always a clean room and friendly staff. My kids enjoy spending time in the pool. We enjoy the breakfast in the morning, it is well maintained. We never start the day hungry.