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Best Western Bury Ramsbottom Old Mill Hotel, Bury

3.5/5  - basé sur 453 notations.
Springwood, BL0 9DS, Bury, Great Britain - visualizzare mappa

Il Best Western Bury Ramsbottom Old Mill Hotel offre una struttura alberghiera di piccole dimensioni ma perfetta. Apprezza tutto il lusso di un hotel più grande, con il vantaggio di un team ridotto e attento a ogni tua esigenza per un weekend lungo o un breve soggiorno! L'hotel sorge a Ramsbottom, vicino a Manchester, su un terreno privato che offre splendide viste sui dintorni. Siamo comunque a pochi minuti dall'autostrada M66, che offre agli ospiti la possibilità di raggiungere città e cittadine vicine, oltre ai negozi locali. Camere arredate con gusto e dotate di ogni comfort, uno stupendo centro benessere con piscina riscaldata al coperto, idromassaggio, sauna, bagno turco e palestra completamente attrezzata aggiungeranno un piacere in più al tuo relax. il nostro fantastico ristorante serve inoltre piatti della cucina casalinga accompagnati da un sorriso.

Best Western

Bury Ramsbottom Old Mill Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Piscina coperta
    Piscina coperta
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 453 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
125
Molto buono
161
Nella media
101
Scarso
36
Pessimo
30
CONSULTARE I PARERI SU
Affari Affari
81
Business Business
56
Da solo Da solo
16
Di coppia Di coppia
94
In coppia In coppia
187
In famiglia In famiglia
94
Viaggio con amici Viaggio con amici
47
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Dissapointed"

1
14/08/2018

On a arrival we were allocated a twin room after booking a double. They couldn't change the room due to a wedding. Then we were asked if we could take our cream tea in our room due to the wedding as we couldn't use the bar. We luckily found a great little pub up the road called The Rose and Crown which is a must visit. Disappointed is an understatement.

"Lovely hotel that needs updating"

3
31/07/2018

We stayed here for two nights for a friend's wedding at a different venue. The hotel is in a great location, close to all shops and restaurants in Ramsbottom. The staff were helpful and friendly and quickly sent up items we requested. I loved the pool and jacuzzi, go early to avoid the crowds. Breakfast was fairly average, a bit overpriced for the quality. One morning, we went to a lovely cafe that offered much better value for money. Like the other reviews mention, the rooms are small and outdated, there was no air con and during the heatwave it made for a very hot night! I don't think there is any excuse for not providing air con these days. The bed was amazingly comfy! I would stay again if they renovate and provide air con.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear L0uise2, Thank you for taking the time to review your experience whilst staying with us at the Old Mill hotel and leisure club. Please be reassured that we are in the process of renovating our bedrooms, this is an ongoing process. It has been particularly hot over the last month and half and has really caught us all off guard with regards to temperatures. We as a hotel have invested significantly in additional fans for our rooms to ensure the core temperature throughout this heat wave were able to be minimalised. Its great to hear the bed was amazingly comfy. We do look forward to welcoming you back in the near future. Kind regards Simon Milligan

"Private function in the Cheshire Suite for my husbands surprise 70th birthday party 21st July 2018"

4
28/07/2018

I have been planning my husband party for 18 months. Staff at the hotel have been very attentive throughout, keen to discuss my requirements at regular intervals to make sure the day went according to plan. They have been very reassuring, discreet and professional. Of particular note, the hotel agreed to accommodate a piano that I hired for the whole of the weekend including the Friday before the event and housing it until the Monday morning. I was extremely grateful for this as the piano carriers would have charged me considerably extra for drop of and/or collection at the weekend. The day itself went well, we had a lovely day and my husband was suitably surprised. The hotel agreed to open the bar in the function room which made for an intimate gathering. The buffet was delicious too and the staff worked hard to make sure everything went smoothly. Thank you to all the staff involved prior to the day and the day itself.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear angelahome57, Thank you for taking the time to review your husbands 70th birthday party held with us at the Old Mill hotel and leisure club on the 21st July 2018 in our Cheshire suite. Its great to hear that the team were attentive and willing to understand your specific requirements and that the were able to keep this a surprise from your husband. The piano was a fantastic addition to the celebration and its great that we were able to ensure we could house this on your behalf for the day prior and afterwards. We are glad your guest all enjoyed the food and celebration and do hope that you all may return in the future for another celebration. Kind regards Simon Milligan

"Don know where to start"

2
24/07/2018

Stayed here for while attending a family get together, the young guy behind the desk gave us our keys and said the room was ready we went up and the room was a mess. On the eay back to the reception the cleaner asked why we had tried to get in the room when it wasnt eady, this was said in a agressive way, I explained that we had been sent up to the room and the cleaner just abot started to argue with us. I went to see the young guy on reception and told him what had happened. I then asked of we could get some food, it was about 1.15 and was told not until the chef came in at 2pm. We eventually got to the room and basically it a bit like a Blackpool b&b , not great really. Got to say the young guy on the desk was polite enough and also the bar staff and other reception staff . The cleaner needs a lesson in good manners. Best Western need to look at the quality of the place as I thought they demand certain standards

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear robertsontw, Thank you for taking the time to review your experiences at the Old Mill hotel and leisure club. I am sorry we did not manage to meet your expectations on this occasion. I have addressed your concerns regarding our procedures in relation to the letting of our rooms and this seems to have been a simple mistake to issue you with your room key prior to the room being available. Check-in time is from 2pm on the day of arrival. I have spoke directly to my head housekeeper regarding the attitude of staff members, please be reassure that this is not a true and exacting reflection of our staff in general. The comments I receive regarding our staff are second to non. I do hope moving forward that you will choose to return to the Old Mill hotel and leisure club to experience a positive stay moving forward, in which I know we as a team are able to provide. Kind regards Simon Milligan

"Lovely hotel, excellent facilties and delicious food"

5
23/07/2018

Stayed here using a groupon for one night. Hotel is small and cosy, rooms small and a bit dated but clean and contains all the essentials. The best thing about it... The food!! Absolutely delicious! From dinner to breakfast, so delicious! Only disappointment was that the cream tea came with synthetic cream, I think they should have clotted cream but this is a miniscule point and should not stop anyone from staying here. Highly recommended.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Sue 2309, All I can say is thank you for sharing your really positive experience with us at the Old Mill hotel and leisure club. So please the food was absolutely delicious, I shall share your comment with our Chefs. Looking forward to you returning in the near future. Kind regards Simon Milligan

"Excellent value for money"

4
17/07/2018

Good location gentle stroll into Ramsbottom. We had a bar snack in the evening and cooked breakfast very good freshly made food.Plenty of room to park next to the hotel in a lovely quiet setting,will visit again.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Suzanne l, Thank you for your review after your stay with us at the Old Mill hotel and leisure club. We are excellent value for money for any requirement from a leisure retreat visit to holding a Christmas party with us. Its great that you enjoyed our freshly cooked bar snack and then breakfast in the morning. looking forward to welcoming you back in the future. Kind regards Simon Milligan

"A great venue for a celebration"

4
11/07/2018

We held our Golden Wedding celebration for 65 guests in the lovely Sir Robert Peel function room. It's a lovely bright airy room that is very flexible as it has a lounge area as well. It was a perfect venue & all our guests loved it. We had an afternoon tea. Our function went smoothly because the events co-ordinators Abigail & Mackenzie ensured that we were happy with all aspects of the celebration- from the type of tables to the food, making sure individual dietary requirements were met. Many thanks. It was a great success.

"Awful afternoon tea visit"

1
02/07/2018

I visited with a friend on a Groupon deal for spa access and afternoon tea but had an awful experience. We didn't use the spa but had booked afternoon tea for 1.30. We presented ourselves at the desk and were told to go up to the restaurant with a member of staff who took our hot drink order but did not set the table. I confirmed that I had ordered a vegetarian afternoon tea via the website when I booked and he said that they were aware. We then waited 50 minutes with no food. There were very few staff around to ask what was causing the delay and another table who arrived after us were served. I managed to get the attention of a staff member eventually and informed her that we had ordered afternoon tea for 1.30. She came back 10 minutes later with the afternoon tea but the sandwiches were ham, tuna or cheese (4 small finger sandwiches of each). My friend reiterated that one should be vegetarian and was told I could eat the cheese ones. I was not told if it was cheese suitable for vegetarians. There were scones that tasted stale that they heated up. There was a chocolate chip cookie cut in half and chocolate browny as the cake selection which was really disappointing. We had to ask for our prosecco as we had paid for the sparkling option. The staff had no understanding of a basic dietary need and I left hungry. Extremely disappointing!

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Jo W, Thank you for taking the time to review your Groupon afternoon tea experience at the Old Mill hotel and leisure club. I am extremely sorry that we did not meet with yours or our expectations on the day. I have spoke to your directly to deal with the points raised and as so I do hope moving forward you will be happy to re-visit the hotel to experience a positive memorable afternoon tea in the future in which I know we are able to provide. We do cater for a variety of afternoons tea experiences all of which have been extremely positive as shown through reviews on a variety of social platforms. Kind regards Simon Milligan

"Wedding"

5
02/07/2018

Our son and his partners wedding. Great venue, staff extremely hard working and organised. Food was exceptional for a 3 star, Its the best wedding sit down meal I've had. Evening was excellent also. Buffet was delicious and varied. All in all a fantastic day from start to finish. I would recommend this venue for any wedding or special event. Well done Old Mill and their wonderful staff.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear AJ D, congratulations to your son and his partner, Its fantastic to hear such really good reviews The hotel is a fantastic unique venue for any social gathering coupled with extraordinary staff that ensure anyone's celebration is fantastic and memorable. I'm really pleased this was for you also. We do hope to see you return in the near future. Kind regards Simon Milligan

"3 star hotel, nothing more nothing less"

3
27/06/2018

It's a typical British 3 star hotel. Could use some renovation ( carpets and stuff) and air conditioning in the rooms would not be a luxury, especially for the rooms on the south side (view on parking); poor WiFi ; breakfast so and so ; very friendly staff though ; all in all, good for a business trip but wouldn't go there's for leisure...

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Lieven V, Thank you for taking the time to review your experiences whilst stay with us at the Old Mill hotel and leisure club. I am sorry that you feel the hotel is no more or less than 3 star, our hotel is very individual with a huge amount of charm and character, yes we are an old building and are in the process of updating some of our public areas and guest rooms. Its great to hear that the team were very friendly and sometimes this is what makes a place you visit stand out. We do hope to welcome you back in the near future. Kind regards Simon Milligan

"2 time here and still a great place "

5
24/06/2018

Second time we have stayed here and have to say will stay again ,really lovely staff who will do all they can to help ,the great little spa which is free to use for guests ,with pool,steam room , sauna and Jacuzzi , lovely clean bright spacious rooms, with tea coffee facilities,,and have to say about the food ,we ate here the first time and was impressed and this time didn't disappoint, it's really lovely food and not expensive at all, and it's equally a lovely cooked breakfast which if u pre book on check in u get for £10 per person which includes juices cereals tea coffee and full freshly cooked breakfeast, really lovely area with town centre only short walk away,, really can't recommend this little gem of a place enough.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Paul W, Thank you for taking the time to review the Old Mill hotel and leisure club after your stay with us. Its really good to hear your stay was excellent. The Hotel is a little gem of a place and as you say or leisure and spa facilities are great along with the food we offer both at dinner and breakfast are impressive. The team and I do hope you return in the near future Kind regards Simon Milligan

"Groupon stay"

5
07/06/2018

Booked a night with food on groupon. Was welcomed by a lovely receptionist who went through everything with me and showed me where my room was. My room was spacious and very clean with a comfy bed! Had meal in the restaurant and then went for a couple of drinks in Ramsbottom! Love the area where the hotel is located, great scenery and a quirky and pretty town! Had a good night sleep and then my stay was over. Wished I'd booked for a few nights!

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Missmuppett123, We are so pleased you enjoyed your stay with us at the Old Mill hotel and leisure club. It is really pleasing to hear the team looked after you and provided you with a really memorable stay as soon as you arrived with us at the hotel. We do hope you return in the near future and stay with us for a few night! Kind regards Simon Milligan

"In desperate need of refurbishment!"

2
05/06/2018

Stayed for two nights and the double room provided was dated, tired and needed refurbishment.The room was unbearably warm on both nights as this hotel has no air conditioning. The food in the restaurant was ok, apart from the long wait of 45mins even though the restaurant was empty. The only saving grace for this hotel was the staff, Jamie on the bar is definitely an asset for this hotel!

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Good Afternoon Daniel, Thank you for your feedback, I will pass on your lovely comments to Jamie and I'm glad he looked after you during your stay. Please accept my apologies that your room did not meet your expectations, our hotel is currently being refurbished and all our bedrooms are being updated & modernised. I hope you return to The Old Mill Hotel so we have another chance of looking after you. Kind Regards Simon Milligan General Manager

"WIFE'S BIRTHDAY"

5
04/06/2018

on arrival met by the amazing Jess , let me tell all this girl is amazing and worth her weight in gold , we had a lovely stay here for 1 night , room was clean tidy and perfect for our 1 night break , we had drinks and food in the hotel bar and the deserts were just fabulous , all in all a little gem of a place would definitely stay here again , great place great good great staff , Jess thank you for being amazing you made our stay perfect x

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Good Afternoon Keith, Thank you for taking the time to fill in a review and I'm very happy to hear that Jess stood out to you, as always she goes out of her way to look after customers and it's very nice to have such positive feedback. We look forward to seeing you again in the future. Kind Regards Simon Milligan General Manager

"The worst hotel I have stayed in - read on"

1
02/06/2018

The room was basic and dated. There was no air con and the room was incredibly hot - I tried to call to see if there was a fan but nightservice did not answer my call. The chocolate coloured wall was dirty and stained and curtains smelt fusty. The shower was set on its coldest setting and yet still swung from extremely hot to unbearable. The bath leg was also faulty so when standing at the shower end it dipped to the right. Room service - There was no menu in the room - it was suggested I go to the bar to collect a menu and order from my room. I ordered a set three course meal and despite the fact the price was for all three courses the hotel charges £3 per item tp deliver to the room!!! ie £3 starter, £3 main course, £3 desert - I queried this with two of the staff and they confirmed £9 stay charge so I cancelled the order and went to a lovely local restaurant. Several vehicle reversing sirens were audible in the early hours of the morning. In tried to speak to a manager - the staff told me they couldnt get hold of one. I said Id wait in my room until one called - after nearly an hour I had to return to reception, as the heat was terrible in my room, only to be told the manager was on child care duties and wasnt going to contact me until that afternoon. I was told there was a more senior manager at a sister hotel - I travelled there but was told he would not speak to me and I was to wait for a call from the junior manager. I had paid for the second night but forefitted the £80 in order to stay in a hotel in which I could sleep comfortably - this amount was never refunded. I requested a formal written explanation but nothing has been rcvd. I was not prepared to speak to an unsympathetic individual and I was told the management team would not care! There are so many hotels in the area - avoid this one.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Good Afternoon David, Thank you for taking the time to leave a review, I have looked through all the points you have raised and can only apologize that our hotel did not meet your expectations. The hotel is currently undergoing refurbishment and all rooms are being modernized. I have asked my maintenance manager to look at the shower, however he has tested everything and there are no faults with this shower so I'm unsure what happened on the night of your stay. He has also checked the bath leg and again this is working in perfect order. I have spoken to staff on the night of your stay and believe it was confirmed to you that room service charge is £3.00 in total, I understand it had originally been put through as 3 separate orders so therefore on your receipt would have shown 3 lots of £3.00, however I believe my reception staff clarified that you would only be charged £3.00. I have checked with several contractors who visit the hotel to maintain such things as delivering beer orders, emptying bins and I can confirm that the earliest any of these are allowed to visit is 9.00am, I think this is quite an acceptable time during business hours. I hope you can understand that we do not have a manager on-site 24 hours a day, as with most hotels, the team work on a shift pattern basis so I was unavailable on the morning you checked out, however if you had left your details with reception when departing, I would have been more than happy to call you when I was available which would have been early afternoon. I have checked with reception with regards to your room rate and believe you booked on an advanced purchase rate, this is a discounted room rate, however the policy with this is you pay in full for the room and it is strictly non-refundable so therefore no refund was issued. Unfortunately, I have never received your written formal letter and I have tried to contact you on several occasions and left numerous messages and haven't heard anything back from you since so I take this as you didn't want to hear from me. I take it from your comments that you don't want to be contacted, therefore I see this review as your public acknowledgment that this matter is now closed. Kind Regards Simon Milligan General Manager

"Mr Ratcliff"

5
23/05/2018

I have enjoyed staying at the old mill hotel great setting's and the local people are very welcoming. The reception staff make you feel welcome and Mackenzie from the army restaurant makes you welcome and all are very helpful

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Good Evening Mr. Ratcliffe, Thank you for taking the time to complete a review and thank you for your lovely comments. The staff are a credit to the hotel and I hope to see you again so we can continue to look after you. Kind Regards Simon Milligan General Manager

"Not the best! "

3
16/05/2018

Came here for afternoon tea which was booked via groupon. We decided to book the light, last minute. We arrived and was greeted and able to use the facilities. Then asked what time we want afternoon tea. We had paid extra for champagne but didn't receive any. When checking in, it took 3 attempts to get us in a room that had finished cleaning and was ready. The cleaners where very slow and rude. The restraint and bar was very expensive so chose to eat locally. Ramsbottom is a lovely place and I would return hoping there is improvement.

"Gorgeous Afternoon Tea!"

4
14/05/2018

Our party of 2 adults booked spa access and afternoon tea package via Groupon. We arrived at the hotel and were served immediately. Given towels and locker keys plus confirmed what time we would like afternoon tea. The changing rooms aren't the most up-to-date but it is an historic building so appreciate making changes may need consent etc. The sinks and hairdryers were up a few steps in the changing rooms. The pool was nice and warm and we enjoyed the jacuzzi, sauna and steam room. Pool is small but there were only 3 other people using facilities when we visited so that wasn't an issue. The crown jewel of this place is the afternoon tea. It was absolutely gorgeous. We were supposed to have prosecco included but we swopped that for soft drinks as we were driving. The scones were lovely, awesome quality sandwiches and loads of different desserts plus choc mints. So much that we asked to take some cakes home. The staff were super helpful and gave us a box. The restaurant where it was served was decorated nicely and overlooked the landscaped terraced garden. It has pictures of the local area from olden days and really comfortable leather chairs/settees. I would definitely go back again. The best afternoon tea I've ever had! Thank you.

"Stayed for business, would come again"

4
10/05/2018

I stayed here for one night when on business and can recommend the place, the only issue I had is I found it tricky to find on a dark night. The postcode directs you up the hill DO NOT GO THIS WAY, you will see a small brown sign that points right up a little road - go this way and the Old Mill is up on the left. As for the hotel itself, the staff are what makes this place as they are very friendly and helpful and nothing seems to much trouble. I didnt get the chance to try out the leisure club but it looks good and the surrounding countryside looks amazing and its a shame I wasnt there long enough to explore.

"lovely time"

4
07/05/2018

hotel was just ok in need of some tlc!!!! felt overall very run down,swimming pool too,worst condition ive ever been in...positives tho,staff amazing and food excellent,both breakfast and dinner,and in a beautiful area.would i return,yes but would love to c it refurbished.

"Tired hotel in need of some TLC and updating"

3
30/04/2018

Decor is glum and tired and our shower was not good (Only hot water if pressure turned right down) and the soap/shower gel dispenser didn't work. Bed was v.uncomfortable and the pillows the cheapest I've come across in a hotel. The bar, breakfast and all the staff were excellent though.

"Cream Tea"

5
14/04/2018

Gifted as a voucher the cream tea was nicely presented with a very attentive receptionist/waitress/bar person. Every credit to the young lady who assisted us and waited our table, with a ‘Nothing is too much trouble' attitude. The food was fine but the service gets the rating.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear MandyR28, Thank you for your kind words we are glad you enjoyed the service and the food. We look forward to you returning to the Old Mill hotel and leisure club in the future. Kind regards Simon Milligan

"Quirky in a good way"

4
06/04/2018

This old mill takes a little finding but once u are there you will not be disappointed.fab old building that's assets have been utilised to the full .i was upgraded to a large room from the single i booked by delightfull reception staff .the room offered all u need and was traditional but spotless.there are leisure facilities with a indoor pool. The bar area is relaxing servers again by staff that seemed happy to be there .breakfast was good with a great selection.plenty of free parking .nice place

simonm82146, Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear peter f, Thank you for taking the time to provide feedback of your experience whilst staying at the Old Mill hotel and leisure club. I am delighted that you had a fantastic stay with us and the team were really welcoming and looked after you. Kind regards Simon Milligan

"Positives outweigh the negatives "

3
04/04/2018

Being from Ramsbottom I have been coming to the Old Mill for forty years and it has changed a lot but when I return for a visit I wouldn't stop anywhere else , location fantastic walk in to Rammy in five mins , plenty of car parking , super friendly smiling staff the rooms are a good size and plenty tea and coffee and biscuits in the brew drawer which is a fantastic invention it's genius . On this visit the wife wasn't happy dirty mirrors and plenty of dust and the room was looking a bit tired and in need of a lick of paint the radiator wants putting on level it was sending her OCD in to overdrive. That said on our next visit to Ramsbottom I will be stopping at the Old Mill as We like it ...

simonm82146, Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Ramsbottom1, Thank you for your kind words about your stays at the Old Mill hotel and leisure club. Really happy you find our team really friendly and that you love the hotel. Glad you find our tea and coffee making facilities fantastic. We look forward to welcoming you back in the future. Kind regards Simon Milligan

"Spa Day and Afternoon Tea"

5
30/03/2018

Excellent service, very friendly staff who went out of their way to be helpful and great value for money. Would recommend it without hesitation. Very cosy bar seating area. Is doable by public transport (we did it from Stockport) if you want to make a day of it.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Good Evening George, Thank you for your lovely comments and I'm very glad to hear you had a nice relaxing day during your spa visit. If you're ever in the area again, please don't hesitate to call in whether it be for a drink or an overnight stay. Kind Regards Simon Milligan General Manager

"NICE LITTLE HIDE A WAY"

4
12/03/2018

30 years ago I spent my wedding night here and so as 2017 was our 30 years anniversary we decided to return. The room we had was lovely. Most of the people where friendly and helpful. We had a couple of evening meals there and they were very nice. A couple of comments, the television was in a place where the post from the bed got in the way and you couldn"t watch it from the settee because it didn't turn and secondly we where on holiday and felt that breakfast was quite early, also the staff cleared away before you had a chance to get something else from the food table. However having said that breakfast was very nice.( Maybe when its holiday time the breakfast time could be altered to running a half an hour later?)

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Good Evening Carolyn, How lovely to hear you returned after you'd had your wedding with us. I'm glad to hear you enjoyed your recent stay with us. I will speak to my maintenance team to see if there is any possibility of moving the television to make viewing easier, however depending on electrical wiring, I'm not sure if this will be possible but I'll ask the question. Our breakfast times are extended on bank holidays and over Christmas, however the rest of the year there is a high demand for business guests. I will speak to our breakfast team about clearing the breakfast items so soon to give you chance to enjoy your breakfast. We look forward to seeing you again very soon. Kind Regards Simon Milligan

"Sadly disappointed"

2
14/02/2018

We stayed at this hotel 4 years ago and had a lovely time, hotel clean tidy, swimming pool inviting just a good quality 4 star hotel. SADLY our latest visit was a disappointment to say the least, we were put on the top floor, no lift,when I asked if there was one reception just said no and then continued to chat to each other, no offer of changing to a lower floor. We got to the room the heat was stifling, we turned the radiators off and the bathroom still boomed our heat so much that even though it snowed we had to have the windows open, on opening windows the net curtains where dirty the bottoms where black. One of the lights above the bed was hanging out of the ceiling, the dust on skirting boards looked like it being there for months. Around the bath had the old plastic strips. The carpet was stained and threadbare, we were so disappointed. We did report it to the receptionist no word of apology just we'll pass onto the cleaners. This hotel is seriously in need of a refurb, updating and a lot of TLC, if it wishes to keep its 3/4 stars. Also the chlorine from the pool was very strong just wandered if that was masking the smell in the bathrooms. Sorry won't be back again, unless you let us know when it's being updated.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Good Evening Judith, I am very disappointed to hear that our hotel didn't meet up to your expectations. I will take all your comments on board and speak to each department to ensure this doesn't happen in the future and I would like to apologise for this. I will pass your comments regarding a refurb onto our head office. Please accept my sincere apologies that you didn't enjoy your recent stay with us. Kind Regards Simon Milligan General Manager

"Average hotel"

4
10/02/2018

Reception staff at checking in was very good and helpful. However the room was in need of a revamp. Old looking. Shower in the morning was limited hot water. Room was clean though. Evening meal was very good and good service. Same for the breakfast Walls next to rooms are thin so you can hear the people in the room next door

"AWFUL I've turned down cleaner kennels for my dog! "

1
01/02/2018

Been in 3 rooms in this hotel and all of which have been filthy! Huge cob webs on the walls and ceiling! Moved a set of draws looking for a socket and discovered a dirty carpet and skirting boards! every surface in the room dusty and unclean! Every picture frame thick with dust. Moved a chair to sit down only to discover it's been frequently vacuumed around! And for some months judging by the state of the carpet. Tea and coffee in a drawer with dirty cups and spoons. Bathroom full of mould. Pubic hair in the bathtub! Faulty shower that scalds you faulty toilet! Staff came in my room while I was out at work although I'm unsure as to why as all they did was straighten the duvet on the bed n put my dirty cups back in the drawer! Staff using mobile phones while on reception! Walls so thin the person in the next room woke me breaking wind!

"Great Hotel"

5
29/01/2018

I have stayed at this Hotel 3 times now. I love staying here. It's got a lovely atmosphere, friendly staff, comfy rooms. Great choice for Breakfast with lovely views. Room service 24 hours. Haven't eaten in the restaurant yet. Will do on my next stay. The swimming pool looks great. All in all 10/10.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear bessielowther, Thank you for your kind feedback on your repeated visits to the Old Mill hotel and spa. Really glad you think the staff and atmosphere is friendly. We look forward to welcoming you back to the hotel and hope you have an enjoyable meal within our Sir Robert Peel Restaurant. Kind regards Simon Milligan

"Worst stay in a hotel"

2
28/01/2018

First impressions of this hotel are very good. A nice drive up to a well laid out car park and a long ramp to the front doors leading to the reception. The staff were very friendly and helpful although they did seem to be blind to what surrounded them. We were given room 12 which is accessible after a long walk upstairs and along narrow twisting corridors that could do with redecoration. It was easily the smallest hotel room I have ever been in. It had two very small windows both of which were frosted glass and sealed so you could not open them or see out of them. In the room was a double bed with only about one foot either side of it and slightly more at the bottom of the bed. There was a radiator with paint peeling from it and the room had a strange smell. I thought they had converted a broom closet or halved a normal room. There was a small bathroom off of the room which looked clean enough and functional but to be honest, by the time I saw it I was heading back to reception with my bags. The young lady at reception seemed startled that the room was not up to scratch but did move us to room seven, which is in the same corridor but not so far along. This was a larger room but again in dire need of redecoration or at least a damn good clean, black mold in the bathroom stains on the carpet etc. By this time it was to late to move anywhere else and my wife and I decided to make the best of it. Breakfast the next morning was very nice, again the staff were very helpful and friendly. When we returned to the room that evening however it was apparent that the cleaners had spent about twenty seconds in our room with the bed squared up being the only obvious thing they had done. The bin in the room hadn't had the bag replaced for instance. The breakfast the next morning was the exact opposite of the previous day with greasy tasteless food and a poor selection. Obviously the chiefs day off. We naturally complained to the receptionist who gave us contact details for the general manager. I was pleased about an hour after check out to receive a phone call from the hotel manager who ran through our complaints and agreed to investigate them. He also refunded us for one night stay for our troubles. As i said, they seem to have got the people thing right.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Jim B, Thank you for taking the time to post your review after your stay with us at the Old Mill hotel and Leisure club. I thank you for providing your constructive feedback and as mentioned we have discussed the points raised over the phone together. Please be advised the areas you raised are being looked into with the team. I can only apologise that your whole stay didn't fully meet with your expectations but its good the here you had some positive during your stay. Its nice to here that you did have a nice breakfast on your first day and that the staff at the Old Mill are friendly and professional. Kind regards Simon Milligan

"Another great weekend"

4
28/01/2018

Just spent another great weekend at the Old Mill. Rooms are comfortable and adequately furnished. We were in a room above the pool so room was very warm. The staff here are very friendly and eager to help. Pool was okay. Steam room and Sauna were excellent. Would recommend the breakfast as well. Enjoyed our stay and will be back again.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear wishytkd, Really glad you had a positive stay with us at the Old Mill hotel and leisure club. Glad you enjoyed using our sauna and steam room. We are glad you enjoyed your breakfast. The team look forward to welcoming you back in the near future. Kind regards Simon Milligan

"Poor services poor room"

1
11/01/2018

Stayed one night in a room with broken light, shower control extremely stiff, tv remote control ineffective, and the tea-coffee tray hidden in a drawer - when i pulled it out everything fell off. No lift in a hotel which has a lot of stairs. At breakfast a waitress finally arrived, i asked for porridge, it took ages to arrive, no one asked for my cooked breakfast preference and after 20 minutes i left. The receptionist did give me a partial refund for all this - i should think so, but i see from trip advisor that if you book direct with this hotel it costs £20+ more than if i booked on the internet.... crazy. I wont be going again.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Susanne j, Thank you for taking the time to post a review of your experiences at the Old Mill hotel and leisure club, I thank you for raising your concerns and can reassure you that these point have been investigated with the team to ensure they are remedied moving forward. Unfortunately we do not have a lift at the hotel as we at a listed building. We do offer rate parity with online travel agents so should not be any different in total prices quoted either direct or through a third party. I do hope you will return to the Old Mill hotel and leisure club to experience a positive memorable stay in the future. Kind regards Simon Milligan

"Well worth a visit!"

5
08/01/2018

Lovely hotel and fantastic walks in Ramsbottom. Very friendly staff and local people very warming. Quaint little village with fab coffee shops! Visit to the chocolate shop is a must! And also the tap and grind - wow the drinking chocolate and shortbread is yummy!! Definitely visit again. The only downside is the pool was extremely cold in the Old Mill hotel.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear bevk59, Thank you for taking the time to provide such a positive review of the Old Mill hotel and Leisure club and Ramsbottom. We do hope you return very soon. Kind regards Simon Milligan

"Appalling Christmas Dinner "

1
01/01/2018

Booked a family Christmas dinner at the Old Mill months in advance and was really looking forward to it. Unfortunately what should have been a lovely festive treat was ruined by the appalling standard of the food, it was truly awful. The staff seemed totally disinterested in their customers even when a complaint was made. We didn't see anyone who looked like a senior staff member which on Christmas day is a sign of bad management. Will not be visiting the Old Mill again and I advise others to do the same.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear dean r, Thank you for providing constructive feedback on your experiences at the Old Mill hotel and leisure club, I am truly sorry that your experiences were not positive. I do hope moving forward you do return to experience a positive memorable dining experience in which I know we can provide, delivered by a friendly and professional team. Kind regards Simon Milligan

"Christmas Day Treat"

5
29/12/2017

Came here with the family for Christmas Day Lunch. The whole experience was great. Staff where really pleasant and accommodating despite working on Christmas Day! Food was top notch. First time we have eaten out for our Christmas Lunch but will definitely be back here next year. Didn't stay over so can't comment on the hotel but will give that a try in the near future.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear JamesCC97, Thank you for taking the time to provide positive feedback during your Christmas day meal experience. The team look forward to welcoming you back in the future. Kind regards Simon Milligan

"Christmas Break, definitely returning next year"

5
28/12/2017

After a long drive, myself and my husband arrived at the hotel earlier than the check in time, and was greeted by a very friendly receptionist, who was able to check us into the room early without any hassle. Once we got into our room, it was clean and a lot more spacious than expected, the bathroom was nice and clean and we also made good use of the tea and coffee facilities. We stayed over Christmas Eve and used the pool facilities in the afternoon. The jacuzzi and steam room were lovely to relax in after our long drive from Devon. Later on we went up to the bar and had a couple of drinks in the lounge, both my husband and i felt so relaxed whilst we enjoyed our glasses of wine, or two. Christmas Day morning we had a full English breakfast brought to our room by a lovely lady called Vanessa. After our breakfast we went for a walk to the lakes at the bottom of the road and up to holcombe hill. We booked a table for Christmas Lunch at half 3 and when we arrived in the restaurant we was seated straight away by a friendly blonde girl. The atmosphere was very festive and the other guests were very friendly too. Overall the food was amazing, it was quick service and you got plenty for the price. Thank you so much for making our Christmas stay so special! We will definitely be returning next year.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Marcus J, Thank you for taking the time to review the Old Mill hotel and leisure club, I thank you for your kind words and am glad you enjoyed your stay. We look forward to welcoming you back in the future Kind regards Simon Milligan

"Christmas dinner "

1
26/12/2017

Absolutely disappointed in this place.Was here with family and friends for Christmas dinner,well it was meant to be Christmas dinner.The staff weren't very efficient,didn't care attitude.There didn't appear to be a senior member off staff on duty neither which was very poor.Will definitely not be visting this place again.

"Worst Christmas Dinner Ever "

1
25/12/2017

Went here for Christmas dinner with a party of 16, well at least that's what we thought it was meant to be. They must have spent all the Christmas budget on the glossy advertisement leaflets so there was nothing left for anything else. The staff were under trained and seemingly deaf. Constantly messing up orders and all round bad service. After getting asked “who's having turkey?” for the 5th time by yet a different member of staff, we told them we were all vegetarians only for the waiter to shove a turkey dinner in front of us. The simplest question was met by a rabbit in the headlights reaction. Getting asked the same questions by each member of staff quickly killed any remaining festive mood that might have been left. Where do I start with the meal? You have to really try hard to mess up what's basically a roast dinner with turkey. Out of all 16 people, not one finished their meal. If you were lucky to get a carrot (yes 1 if you're lucky) they were roasted to within an inch of their life. Sprouts clearly frozen and barely defrosted. Meat terrible quality. No Yorkshire puddings. Vegetarian nut roast dry and cold. No gravy unless you asked for it and then it was poured on by the kitchen staff. One person asked for no gravy. They received a meal with gravy and had to wait 15 mins for one without. Gravy should be placed in a dish in the middle of the table for people to add to their taste. Same with cranberry sauce which had to be requested and even then only enough for one spoonful came. You really get the impression they were cutting costs as much as possible. It's hard to get it so wrong without deliberately trying too. We were glad to leave. Terrible experience. Avoid.

"A sweet pre-Christmas break"

5
14/12/2017

Although this hotel is within very easy walking distance of Ramsbottom, it feels like it is very rural. It looked magical when we arrived, with the twinkling fairy lights in the snow. You could see the gorgeous Xmas trees from the windows. It looked so inviting. Our room was small, but very clean, and had every thing we needed. There was a problem with the radiator, but they gave us a heater and promptly fixed it. After a swim, steam and soak in the spa, we had dinner in the restaurant. Normally we never eat in, but we were tired. The menu was reasonable, international fare, and food nicely prepared. Reception staff were friendly and helpful. We were travelling with Yuri, our small dog, and he was made to feel very welcome.

"A weekend away!"

5
05/12/2017

Needed a hotel for a weekend wedding, and this hotel was picked mainly for its convenience and suitability, we arrived late in the evening and check in was very easy and informative. The Spa was very nice and a perfect welcome after a long time travelling. The wedding was lovely and the hotel was in a beautiful location, the staff are absolutely fantastic here and nothing was too much to ask, really a fantastic weekend!!

"Above average for Best Western"

4
03/12/2017

Midweek overnight stop and pleasantly surprised by the quiet central location. Welcoming friendly staff and great pool facilities (although I didn't have time to use them) and function room (unused tonight thankfully). Comfortable rooms although the cleaning needs improvement, and the decor updating like the artex ceilings, with added mould in the bathroom, but good hot water pressure for bath or shower always a bonus. Great dinner and breakfast although menus not in rooms. Understaffed when busy considering it was fully booked. Overall I would recommend and would return.

"Small town Gem"

5
30/11/2017

This hotel is tucked away in the heart of Ramsbottom in Lancashire. As a local engineering company we need to accommodate staff, clients and consultants on a regular basis. We have found this hotel to have a surprisingly wide range of facilities including an indoor Pool, a well equipped Fitness Centre and easy-access Wi-Fi. If leisure is your reason to stay then the grounds are wonderful and the locale is only a short drive or walk to rolling hills and scenic views. We are really happy with our choice of preferred hotel and would recommend The Old Mill to any Company looking to book in guests for leisure or Business.

"No change unfortunately"

4
26/11/2017

I last stayed here last year and found that the rooms were in need of some modernisation, especially after staying in the Best Western Derwent earlier in the week which was very modern. Unfortunately the room was in need of modernisation, there was no headboard in room 2, the walls very simple and painted over all the bumps- and around the desk there was a wire exposed -ironically there was also a room maintenance request! Surely someone could see this? The bathroom was OK but not the best again slightly old fashioned. Tea and coffee provided but only small cups- in this day and age come on where are the mugs? Nearby rooms were slammed shut - no buffering like some other chains- could this be fixed with better doors? All in all, it really could do with modernising. The hotel is in a great area and ace for the village what a pity its like it is currently.

"A mixed bag."

4
20/11/2017

Stayed here with a friend recently in a twin room on the 2nd floor. Lovely room. Perfect for 2. Even had a bath. The shower however, well it had water coming out of it but at no great speed or push. The beds were very comfy and the t.v was a good size. We headed down to the pool about 7pm. All looked ok but then we went in the steam room - I can't pin point the exact smell but it stank. This was not a menthol environment and the floor was very dirty. The Jacuzzi was fab - able to activate it ourselves was good but being stared at by smokers outside and people coming into the hotel wasn't ideal. At all. A quick fix would be some blinds! We left the pool for a shower. We weren't expecting the arctic blast that reigned down on us. No shower. Back up to our toasty warm room. Good night's sleep and looking forward to breakfast . Staff again were lovely, breakfast not so much. Good selection on the continental bit but no croissants/rolls. We ordered the full breakfast but it came without the black pudding. It was also heavily microwaved and dry. Overall the staff are an absolute credit to the hotel and clearly do the best they can with what they have. The hotel is in need of some tlc and a good clean in the pool area.

"Business Trip"

5
07/11/2017

Stayed here a couple of times with work, staff are always so lovely, always get a lovely greeting from the reception team. More often than not i will have breakfast in the morning also, full English breakfast is delicious! Sometimes i will stay in and have an evening meal, otherwise i have a stroll down into the centre of Ramsbottom where there's loads of nice restaurants/pubs/bars, really friendly area. Bedrooms are brilliant, tea and coffee facilities are a god send first thing in the morning! Rooms are a good size, clean, have an en suite and the beds are very comfy. Leisure facilities are great, it's nice to go and relax in the jacuzzi after a long day at work.

"Nice, cosy hotel with great staff."

4
24/10/2017

We enjoyed our two nights here. Not the easiest to find, but once there, plenty of parking, comfy rooms, really well lit too which is a bonus, and lovely friendly staff. It's an old mill so there's no lift and things creak a bit, but that's part of the charm. The bar food was good and reasonably priced, and the breakfasts were excellent. They'd run out of kippers but I think they gave me double of everything else to make up! Only a 5 minute stroll into town (10 on the way back as it's all uphill!). The shower needs to be more powerful, it dribbled a lot, and the bathroom does need updating, but overall it was very good value.

"Nice and convenient for the town"

3
01/10/2017

I stayed two nights for work recently. On the old side externally which is perfectly ok but also needs a bit of work in the rooms as others have mentioned. No lift so travel light. I was the only person at breakfast on day and got a fantastic cooked breakfast. Plenty of parking outside. I didn't use all the facilities and all the staff were very friendly and helpful.A very short stroll to the town so convenient for work.

"Girly getaway "

5
30/09/2017

Wowcher deal dinner bed n breakfast and spa access. Slight hiccup on arrival allocated double room when a twin had been requested Sorted out in 5 minutes exellent customer service Staff are all smiley and helpful All areas clean n tidy Room lovely Spa nice n quiet spent 2 hours relaxing went down in our robes that we took with us as having been before knew only towels provided Was so nice to be able to throw robe back on and go up to room without the faff of using the tiny changing room Food and service at dinner was really good sweets to die for Bar area nice and relaxing Ordered room service breakfast only £3 extra each I've paid far more actually up to £15 at some hotels. All in all great place to go and unwind Highly recommend. Also ramsbotttom has some nice quirky shops spent some time in memories antiques that was featured on antiques road trip made couple of purchases fab

"Relaxing break"

5
29/09/2017

HAD the most amazing time. The spa facilities are great open from 6.30am till 10pm so relaxing. The hotel rooms are bright and welcoming COMFORTABLE bed. Bathroom has a bath and shower. Breakfast was fantastic Annette waited on us and is a credit to the hotel nothing was too much trouble. We will most DEFINITELY return soon for more relaxation

"Tidy little getaway"

4
26/09/2017

We stayed in Ramsbottom for two nights during the Head for the Hills festival. The hotel was a pleasant walk from the venue, past the mill pond and past the rummage shops in the town centre. The hotel itself is clean and tidy with exceptionally welcoming staff. The breakfasts were decent, with the usual choice of cooked or continental buffet. We ahd a family room which was surprisingly spacious and easily accomodated our family of four, even with the additional bed. There's a cheeky little pool too, though we didn't get chance to try it out. We'll most certainly be back for next year's festival!

"Family Visiting"

4
26/09/2017

Convenient Location for us when visiting family in Lancashire / Manchester . Quiet Location and even when the hotel was busy with functions wasn't disturbed by any noise. Couple of minor hiccups with room service on one night of our stay but politely and quickly rectified by the staff team . Sat Nav took us to a nearby pub but the hotel is signposted. The staff team are polite and attentive , evening meals use quality cooked food . Breakfast relaxed and suited to whatever your appetite is and freshly cooked. Well worth a visit.

"Weekend Escape"

5
24/09/2017

We stayed here for a quiet weekends break and what a lovely break it was! Greeted by the friendly reception Staff who were happy to assist with all requests. The hotel is in a quiet location a short walk from Ramsbottom town. We were able to explore the local town and found it just lovely! Had a relaxing few hours in the pool/Jacuzzi! Bedroom was clean and perfectly adequate. Look forward to another visit in the future! .

"Quaint hotel"

3
13/09/2017

Impressed when I arrived at the hotel for a one night stay, the rooms were rather dated and could do with a make over as they have seen better days. Had an amazing burger in the bar at night and all of the staff were really pleasant and courteous.

"a brief but pleasant stay"

3
12/09/2017

Myself and my wife Susan recently stayed here for one night on a bed & breakfast basis. We were attending a wedding in the area which started at 1.00 pm , and meant we were unable to get into our room ( 2.00 pm is the earliest ) , we were however able to leave our bags at reception who said they would take them up to our room later , which they duly did. We returned to the hotel late at night having been out most of the day , and were pleased to find very comfortable beds which gave us both a good nights sleep . There were also tea and coffee making facilities ( hidden in a drawer ) which we eventually found and used in the morning before going down to breakfast . On the subject of breakfast it was taken in a nice spacious room and when we sat down we had a brilliant view of the grounds and surrounding area. The breakfast itself was excellent with the usual starters of fruit juice and cereal followed by a full english , which was warm and filling , a lovely way to start the day . The usual tea and coffee plus toast were also available , all in all a lovely breakfast. We had the opportunity to use the pool and spa facilities, which on this occasion we did not take advantage of , although the pool did look very inviting. Our room itself was more than adequate for our needs , and whilst a room at the front of the hotel would have suited us better , purely because of the views , we were quite happy with the room given to us. Overall we thoroughly enjoyed our stay at the Old Mill , felt if offered good value for money and would be happy to stay there again if in the area.

"Perfect Location and Lovely Grounds"

5
10/09/2017

We stayed here for our wedding and it was amazing, the hotel has a pool, Jacuzzi and a lovely spa, the gardens are amazing with lake and little bridges and lovely views and place for photos. the room was massive with a lovely comfy bed and plenty of room to move about, dressing table , couch and separate large bathroom. Best part of this hotel is the staff especially Caroline on reception who is so welcoming and can not do enough to help you and make you feel welcome.

"Spa day/afternoon tea"

5
09/09/2017

The Management especially Caroline, made our day. The Spa experience was tainted by badly behaved guests with no respect. The Hotel went above and beyond to ensure our treat was not maligned. We were offered alternatives, which was amazing, extreme consideration to my very elderly guest and additional Spa complimentary use offered, which i was grateful for. Well done to the Staff at the Old Mill exceptional Customer Service, nothing was too much trouble.

"Local hotel"

3
08/09/2017

Best Western hotel has seen best days. Anyway room and bathroom are clean. Bar and restaurant, simple british menu with fish & chips and burgers. Breakfast very british, septately served, also vegetarian alternative...

"Maze"

3
06/09/2017

Went on a groupon deal, the building was very old and dated but rooms were clean and comfortable. No lift in the building it was like a maze trying to find your way round would be no good for someone with limited mobility, restaurant was very quiet no atmosphere or music playing seemed very strange but food was excellant but small portions was still hungry after the meal. Staff also very friendly. Leisure facilities were adequete although there were swimming lessons at the time which limited availability for guests, pool is on the small side had 2 jacuzzis which was great. Also wifi would not connect on the ground floor which is not good!!

"Fabulous"

5
09/08/2017

I stayed here with work in July. Lovely quiet location and just a short walk into the centre. The bed was extremely comfy and the pillow mist was a lovely extra touch! All the staff were very friendly and helpful, nothing was too much trouble I would definitely recommend to anyone staying in the area

"A wonderful stay at theOld Mill in Ramsbottom"

5
06/08/2017

We loved the hotel and the staff was very attentive, helpful and very friendly! Comfortable and clean. A very convenient location and lovely grounds. We would gladly return and will gladly stay there again.

"Little Tired but nice Staff!"

3
04/08/2017

Stayed here for 3 nights midweek. Good location 5 mins from town centre or £2 taxi ride if you don't want to walk back up the hill! Room was OK but on 3rd floor with no lift. Clean and tidy but got very hot at night and could have done with some sort of air conditioning. Bathroom small but adequate with shower over bath which was a dribble rather than a shower. Breakfast was good and not a hot buffet. Plenty of choice and very pleasant staff. Plenty of car parking but did not use pool or spa but seemed quite busy. Unfortunately forgot to service our room first day but were very sorry and gave me a discount to make up! There don't seem to be many staff around and getting a drink was a challenge sometimes. Could do with a little TLC but comfortable and much better than last hotel (Grant) I stayed in at Ramsbottom! Would definitely return.

"Relaxing night away "

5
28/07/2017

Very Pleasant Location, Very Quiet and a short walk from the town. All Staff were friendly and helpful and made our stay great. Our room was clean, and spacious and very comfortable. Had a lovely relax in the pool and jacuzzi! And our evening meal was very tasty and large portions! Breakfast was plentiful and we will most certainly be visiting again!

"Tired run down Hotel - Under staffed - lack of information !"

2
26/07/2017

I went for my 21st Anniversary and upgraded to the Bridal Suite a Sunday and Monday. Firstly the only saving grace in all this is the staff are all very friendly especially Caroline on reception and helpful. They were also very few ? I felt awful asking for some ice in the room and the lady on reception had to climb the stairs and leave reception to come up with it. We arrived early as advised we could use the pool etc. When we parked and I popped in to reception it was about 11am on the Sunday 23rd July 2017, there were a lot of people leaving from the wedding that had been on the night before. This was obvious due to the glasses, fag ends, confetti, cigar ends, etc, all around the outside of the hotel and grounds, that were finally removed the next day . It is confusing having a leisure receptionist stood in a hoody, and then going the other receptionist about a stay question. The pool changing rooms I had a nightmare with the drop down wooden seat in the cubicle , it broke and I could not fix it ( this happened again the next day) . The next day I used the first cubicle and shared it with lumps of hair and had no hot water, I had to gather my wet clothes as door was close to the shower and move to another cubicle. In the changing rooms the side of the wall was coming away and a big hole was there ? The pool area was not like the photos on the web site, The pool was very tired around the edges with sand and dirt in the corner of the pool and the Jacuzzi. There was an empty water bottle and a plaster on the floor ( the plaster was still there the next day. With what looked like yellow stains around the pool and broken cement. The Jacuzzi should have steps and is very dangerous for access, and with a bad back it was painful as I slipped three times. As the water is so murky with the stained sides you can't see the steps inside. On the Monday when we used it we sat for ages waiting for it to start, we asked a member of staff who pointed and pressed the button to start it ( NO SIGN ) ! There was a family using it also on the Sunday with their 3 kids who kept getting in and out of it on their own, the sign for that is tiny and on the side Adults Only ! I'm claustrophobic and braved the sauna but could not see through the glass as dirty and water staine , I lasted 1 minute. The water outside the steam room and sauna was muddy. We saw a lady cleaning on the Monday it was just anything silver metal in there ? I didn't see costume dryer till the Monday, which is a great idea if you find it as my husband did by mistake. I was aware there was no lift from reviews, when we went to the room my first impression was the four poster bed which was lovely ( squeaked though ? ) . The room was big and was going to order room service but there is no table to sit and eat it on ! I sat at the desk and found a fancy hair grip from the wedding and what looked like food under the desk. The TV sticks out from the wall and in the night I nearly caught my head on in it ? The Bathroom was clean but :- The Hot tap did not switch off, you had to really tighten it The Side of the bath felt like it was coming off Behind the door you could see where the mop had not been used Marks behind loo ( stains ) Toilet brush holder metal rusty marks on it as old Around the bath and taps stained and old The tiles had not been cleaned and were water stained Toilet paper rough and cheap The robes needed a bit comfort conditioner I am a very tidy person and when you go away you don't expect the bathroom to be like this and your own better ? The Meal and bar , well to start you have to press a buzzer to be served on the bar ? I think the lady on the bar was also the same lady that served us in the restaurant. We sat in that area before the meal and as we walked in the room 5pm was covered with pots from lunch time and were removed by the above lady later on. I picked up a large pearl of the floor the waitress said oh that's from the wedding yesterday ? The room was very dark no lights on a couple of side light? But as sat by window it so wasn't a problem. There were three couples in the dining room and I had a starter which was lovely, the dressing on the salad was really nice, there was a massive wait on the main course but we were not bothered. When it came it looked and tasted lovely but was luke warm and some cold. We were hungry and I wasn't going to complain as didn't want spoil meal. But the food sat like a brick on my tummy as not hot and I was up in the night because if it. The breakfast was nice, the fruit on a platter on the main table looked old and very dried up in parts? The lady that served us was lovely and I enjoyed the breakfast apart from the oil on my plate from the bacon ( I always have eggs on a side plate as I hate this ) I wiped it off. No air conditioning - I had to open the window as very stuffy in the middle of the night ? There was bed sete in the Bridal suite which I thought was odd to have anyway I dropped something behind it and that had not been moved for a while !! They didn't charge me for the Suite and I have been told these comment will be taken on board ? Very disappointed, taken time off work and traveled up for a special occasion, regretted booking here

"Wedding"

3
23/07/2017

My partner and I stayed in room 22 and my parents in room 23. Too warm and stuffy, no air conditioning which I believe needs to definitely be installed all year round as we could barely sleep in the heat. This may have something to do with being near the swimming pool/sauna? As bridesmaid for my sisters wedding and parents of the bride I thought we may have been put in rooms where there would be no chance of anything being negative as the whole wedding took place there. Other than that no complaints, lovely little location, rooms clean and the breakfast was nice with a good choice including something for vegetarians. Would stay again but in a different room!

"Overnight stay"

4
16/07/2017

We booked 2 rooms at the Old Mill Hotel for 4 adults. We were attending a wedding nearby. Check in was 2pm but we had to be out by 2 in order to be in time for the wedding. Arrived at 1 30 and explained our dilemma at reception. The duty receptionist immediately checked to see if our rooms were ready ( which they were) so we were able to get changed and on our way on time. The room was a decent size, a little warm but once we opened the window it was fine. Bathroom was immaculate. We had a free breakfast (special offer with room) Delicious and served to us off the menu. Staff were excellent. Would recommend this hotel for a short break.

"Very enjoyable stay!"

5
16/07/2017

Very enjoyable stay! We have been here several time on offers via the Internet. Keep the offers coming and we will be back!!!! Ramsbottom is a 5 minute walk away and is a lovely little town with steam trains passing through.

"Pleasant visit"

4
16/07/2017

We stayed for one night, all members of staff we encountered were friendly, helpful and more than willing to make sure we enjoyed our stay. The room we had was large and well furnished, food was well presented and good value for money.which We knew the hotel has a pool and jacuzzi very easily accessed and the sauna and steam room being at the side of the pool with no added charge was a really pleasant surprise. Very welcome and relaxing after a long drive. Follow the brown hotel signs from Ramsbottom not the sat nav directions - ours tried to take us in from what amounted to virtually a footpath.

"Beautiful location and excellent, helpful staff"

4
09/07/2017

Although a little difficult to find using the SatNav this was a lovely hotel with super friendly staff. The receptionist had no problem with my request to look after my large bag for a while after the normal check-out time and before I got picked up (and helped me carry the bag to my room when I arrived too). The sauna and steam room were great and the room was nice and clean and I had beautiful views too. The hotel is set in a really idyllic location.

"Wouldn't go back"

2
07/07/2017

While the staff are great and welcoming it stops there unfortunately , room 21 is a sauna w no air conditioning as just above pool. The pool and other facilities need a good clean , the food was slow and poor, how can you run out of steak ??! Breakfast was nothing special with bacon only cooked on one side and black pudding dry, only the waitress made it pleasant , sorry but overall not great at all.

"Perfect "

5
18/06/2017

Received a very warm welcome after getting completely lost finding the hotel. Receptionist was lovely and showed excellent customer service. Room was very comfortable with everything we needed including iron, hairdryer and toiletries. Ate in restaurant for evening meal and breakfast and couldn't fault the food. All in all a lovely overnight stay. Thanks to all the staff... you are all lovely, hardworking and extremely helpful. We will return

"Nice Enough, relaxed environment including the staff"

4
16/06/2017

Ok so the place looks a bit soulless from the outside but is actually ok once you get in there. I had the smallest room known to man a light year away from the reception but I booked last minute so I cant complain. Bed was comfy and room clean. The Breakfast was very good, served with a smile and options if you are Gluten Free. Upon asking for Gluten free Toast the lovely lady serving me decided to yell across the room "This Gent Wants Gluten Free Toast" I'm not shy but still might have been unsettling for some. The gym was well equipped but a little untidy, doesn't bother me as I am there to exercise but others might not dig it so much. The pool and sauna etc. were very good. Not too busy on a Sat Morning and very clean. I think I may have left my watch in the changing room and I asked the hotel to check. They were going to call me back once they checked with housekeeping but still waiting phone call. Overall not to bad. Think I may have paid over the odds but it was last minute.

"Sleeping beauty"

3
10/06/2017

I really, really want to write a top review about the Best Western Old Mill Hotel. It's situated in the heart of a lovely old stone built Lancashire Town, that is undoubtedly as attractive in it's ruggedness as the surrounding hills are for their majestic scenery. The first question that springs to my mind, when thinking about my stay here is; Best Western - have you forgotten you have a hotel here? The hotel ticks many boxes. It's location is perfect. Ample car parking. A stones throw from the town centre, yet set in seemingly secluded and idyllic grounds, with immaculately kept gardens. From the outside the hotel oozes charm and initially on walking into the reception the hotel looks well kept. I'm welcomed immediately by a chap behind the reception desk, with a cheery enough demenour, but he's slouched in his chair in his best trackie bottoms. Put a suit on, or at least something smart casual and stand up when guests enter please!!! Booking in went smoothly and we were told where our room was. The 'Platinum' suite, room 38. It's true that there is no lift in the building and although I don't find stairs troubling and indeed an asset to my keep fit programme, there are people who might want to avoid the trudge up there. Best Western!!- Lift??? Now I wish I'd visited the bar and restaurant, before I went to my room. In fact we'll go there first, because I really do want to be upbeat about this hotel. So, the bar and restaurant adjoin each other and it's clear they have been refurbished recently. They are both, light, airy, contemporary and very welcoming rooms in which to either chill out or take a meal. I ate in the restaurant on my first evening with my wife and the food could not have been nicer. Top class. The staff who attended us were always polite, professional and attentive and I give kudos particularly to the two lovely ladies who serve breakfast, as they were most welcoming. The toilet facilites were very clean and although I didn't see the rooms in that part of the hotel, the corridors looked clean and modern. During the day the bar seemed to be unmanned, so there was a novel doorbell on a board with a notice, which seems to work quite well and is usually answered promptly. However on a slight downer, the hotel appears to be run on a skeleton staff and when we took drinks in the afternoon and returned some two hours later, our earlier empties were still on the bar where we had left them. I was drinking a bottled beer of which there were approximately eight and I got through those between Thursday evening and Saturday and they were never restocked. In fact I didn't see anything restocked at all. We did even have a barman at one point who didn't seem to know what Disaronno is and I had to do pointing at the bottle gestures. The room; The Platinum suite. A large room with a endless plain brown carpet, bland decor, a heavy artex ceiling (it was popular in the 70's right?) and a large ensuite. There is a four poster bed with purple netting around it. I say a four poster. It's more like a bed with some trellis knocked up. The bathroom looks like a bad planning disaster from a discount shed in the 1970's again, discount paper thin toilet roll but hey I'm being picky here. Everything was in place, plenty of decent furniture, mirrors, hair dryer, wifi that works well, plenty of hot water, a good powerful shower, flat screen tv and a good comfi sofa. But in all honesty, it's a basic room, so Best Western, you really do need to drop the 'Platinum' joke. Again on the plus side, there is a large ground floor swimming pool and jacussi, which look inviting and well kept and there is also a leisure/fitness centre, although I didn't get time to sample these. This is basically a very good hotel, but it seems to be in slumber, or denial or something. It has everything, the staff are very good, lovely, polite, professional. I would definitely stay here again. In fact as hootels go in Ramsbottom it has to be the best, if not only for it's location and gardens. There are other choices, more modern, more contemporary, but they miss out little points like they're next to a busy road, or a mile out of town etc. The Old Mill has so much going for it, yet I just got the impression it need a bit of a kick up the backside to wake it up again. Come on Best Western, find a good interior designer, decorator and support the staff you have here and realise the full potential of this sleeping beauty.

"Decent venue for a good nights sleep"

4
09/06/2017

I attended a wedding nearby and stayed in the Old Mill Hotel for one night. The rooms were very simple but well maintained and clean. The decor is perhaps a little dated but it didn't bother me. It was nice and quiet where we were, and we had the windows opened wide as it was a warm day. Breakfast in the morning was the standard English breakfast, but not too greasy and exactly what you need to start the day. There was ample parking on the day we went.

"Wedding"

4
04/06/2017

Well this was the venue chosen by my stepson & my new Daughter in law . The hotel is set back from a main road which is good.On arrival we gathered in foyer. It was a little small bit fine. The bar is upstairs with the rooms on same level.Some rooms are a few steps up as well .The wedding service was in the Cheshire suite.The service was first class & beautiful . The staff were fantastic. The wedding breakfast was served the food was warm . Starters were nice I enjoyed them .The main meal was decent I thought.The pudding was fine. We then had the room cleared so we could have the party at night. The dance floor was put down for evening Shenaigians . The evening buffet was great really . We all had a great time.At the end of the day it is about two people becoming one . It is their special day & rightly so .The only downside is that I personally would install a lift . A lot of our party had prams with young children . BUT I WOULD LIKE TO THANK THE HOTEL FOR MAKING THE WEDDING SPECIAL . Thank you you all work so hard .

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Rob T Thank you for taking the time to post such a nice comment about your stepson and new Daughter in law's wedding held at the Old Mill hotel and Spa. I am really pleased that everyone enjoyed themselves and that the food throughout the wedding day and night was good. Its nice to know that the staff worked hard to ensure the Bride and Grooms day was a special and perfect day I shall pass on your thanks to all the team. Kind regards Simon Milligan

"Wedding reception and stayover"

3
03/06/2017

A bit disappointed as to the layout for guests. If there is a function on at the same time of your stay everyone is in the same room sharing the only bar. Not ideal for a weekend break. Staff were very nice though and helpful.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Steve M, Appologies that you had to use the main bar were a function was taking place, the team do endeavour to offer table served drinks and food in our other room to ensure all or customers are well looked after. Its nice to here that the staff were nice and helpful. Kind regards Simon Milligan

"Does the job!"

4
27/05/2017

Not the easiest hotel to find, especially if coming over the moors, but worth it when you arrive. Nice welcome, rooms ok, but a bit hot on a muggy spring day. Bar food tasty, well cooked and good value. An ok stopping off point and relatively good value.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Graham_Crieff The hotel is a little set back from the village of Ramsbottom, I'm glad it was worth it once you arrived though. Nice to here you enjoyed your bar food. If you are ever needing to pass by I hope you will stay with us in the future Kind regards Simon Milligan

"Good for what it is."

3
24/05/2017

Could do with some TLC. Corridor carpets need cleaning. My room was decent enough however walls extremely thin. Could hear every word of conversations taking place in next room and at 1.30 am that's not good.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Boriswoods, Thank you for taking the time to comment on your stay at the Old Mill hotel and Spa. I shall speak with our housekeeping team to ensure our corridor carpets are more regularly cleaned moving forward. Kind regards Simon Milligan

"Lovely hotel"

5
22/05/2017

My daughter and I stayed at the old mill last night. Lovely room. Excellent service from very professional friendly staff. Loved the garden area where we sat in the sun on a swing bench. Leisure facilities good. Food excellent. Only fault was no chef for breakfast but staff there were great and refunded. Can't be helped. I'd go back we had a lovely time.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear Juliamarshall40 We are pleased that you enjoyed your stay at the Old Mill hotel and Spa. Its nice to here that the service provided to you was friendly and professional and that you were able to relax in our gardens whilst the sun was out. Its great to here that our food is excellent. We do hope to welcome you back in the near future Kind regards Simon Milligan

"Dated : goodish food but those stairs .. "

3
20/05/2017

Arrived at 3 pm First impressions ;- Dated decor Not very good afternoon tea Staff welcomlng But but but - those stairs Absolutely impossible for the over 70's No lift Hotel in a good position to explore the area If you stay - make sure it's in a ground or first floor room

"warm welcome for business meeting"

4
15/05/2017

Having just returned from a pre-arranged meeting today at this establishment I found the initial phone contact querying the facilities was impressive, and the welcome and facilities made available were excellent. It was my first contact with the hotel and Caroline was very efficient and made us very welcome. I will use again in the future when arranging any further business meetings or conferences.

"Dated"

3
09/05/2017

Well located in Ramsbottom for those wanting to visit the area and in particular the steam railway, plenty of on site parking. The hotel looks tired and the room I stayed in, 32, suffered from two problems, no heating and a shower which failed to deliver any useful amount of water....hot or cold. I should have mentioned it on checking out but to be honest I am not sure what that would have achieved. Tip: check out the shower before accepting the room

"Holidaytrip"

3
02/05/2017

Nice hotel, very good breakfast with options of the menu available without any extra costs. The room needs a bit an update and there is not much water coming out from the shower. Yorkshire national park takes only almost one hour and is very nice.

"Superb stay "

5
22/04/2017

What can I say ,I've seen some reviews on here for this hotel and they were not very complimentary ,let's just say they must have stayed somewhere else because me and my fiancée have just had a lovely stay here ,very friendly staff on check in lovely room with tea coffee tv,comfy bed and lovely and clean,the food especially the evening meal was superb one of the best meals we have ever had so tasty along with a lovely bottle of rose wine and we were served by a waiter/barman named Connor and he made the meal and drink very nice and comfortable and was very friendly,the breakfast was also very nice all u could ask for ,cereal ,fruit yogurt ,full cooked breakfast friendly staff,then there was the leisure club facilities we didn't use the gym but the pool ,jacuzzi ,steam room and sauna all so nice to have available and we really enjoyed using them,so don't be put off by bad reviews on this hotel ,we had a really nice stay and a good time.

"Spa Day - a lovely surprise"

4
14/04/2017

We booked a spa day with tea at the hotel and had no idea what to expect. It was a pleasant surprise to find this hidden gem in a picturesque setting. Some refurbishment was going on but overall the hotel has the comfy and homely character which many corporate chains lack. We found the pool, steam room and sauna were well maintained and adequate for the size of the hotel. Customer service excellent - it is gratifying to feel as though your comfort and pleasure are a priority! The staff are attentive and friendly. Ramsbottom is really quaint and a home to several busy coffee shops and other places to get a bite to eat. The site of a majestic steam train huffing and puffing through the village was another surprise. Due to its size and location of the hotel would make it an ideal intimate wedding venue or somewhere to meet up with family and friends.

"Worth finding this hotel"

4
12/04/2017

Good small hotel although a bit out of the way. It has a pool and sauna which are small but good, breakfast is always very good but walk round the end of the road for a pub with a good pint rather than the hotel waiting room type bar with a bell if you want served.

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear William_Russell_101 Thank you for reviewing the Old Mill hotel and spa. We are pleased you enjoyed your stay at the hotel and enjoyed the pool and spa facilities. I am glad your breakfast was enjoyable and will pass onto the team. We hope to welcome you back to the hotel in future. Kind regards Simon Milligan

"Pre Marathon Stay"

3
08/04/2017

Stayed here with the family for one night in preparation for the Manchester marathon the next morning. We had no regrets. We checked in at approx 7pm, it was busy due to a private party, but nothing to worry us (although we were right next to the function hall stairs). And as others have said there are no lifts. Both rooms were clean and tidy and very spacious, tea and coffee as you'd expect. We only stayed in this hotel because it was in a village outside of Manchester (so no bumped up prices due to the marathon!), and also because of the pool/spa etc. This was great - clean and tidy and for a while we were the only ones using it. Would we stay again? Maybe. It is quite a way from Manchester, but if like us you dont mind travelling and like a bit of peace and quiet this hotel is fine. Only thing is, its very hard to find!

simonm82146, General Manager at Best Western Old Mill Hotel & Leisure Club, responded to this review
Dear RustyForest Thank you for taking the time to leave a review of the Old Mill hotel and Spa. We are happy that you enjoyed yourself at the hotel, even though we were quite busy. I do hope your marathon went well. We look forward to inviting you back in the near future if you are in the area. Kind regards Simon Milligan General Manager

"Not great but not bad."

3
30/03/2017

Chef was ill on my one night stay so it was bar meals only. promised chicken & mushroom pie of the day turned out to be chicken & leek. Breakfast fried egg was hard & the black pudding cremated, sausage required a chainsaw to cut. Was told the chef had burnt all the pastries so a few guests were not too pleased. Found the bed too soft & woke with a bad back. Lovely setting & very clean.

simonm82146, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Georgio886 Thank you for taking the time to feedback about your experience at the Old Mill hotel and Spa, We are sorry we did not have the fully menu on for you that evening, and that the quality of food wasn't to your standard. This is extremely unusual that our food quality is an issue, our head chef is aware of your comments and is ensuring improvements are made. kind regards Simon Milligan General Manager

"Average at best"

3
27/03/2017

I recently visited here with my mum for her birthday. we had purchased a groupon spa day & rang before hand to book in. we were told on the phone that robes would be provided on arrival, however when we got there we found this wasn't the case & they aren't provided. disappointing as we could of taken our own and had been promised they would be available. I have never been to a spa where robes aren't provided, changing rooms were dreadful, dirty and smelt strongly of mould. paint was chipped off the walls, a very poor standard. the pool area wasn't much, the pool looked like it needed a goods clean, hardly any loungers round the pool side. the afternoon tea was ok, the waiter was really helpful with our dietary requirements. however the bread was stale, had a tiny amount of filling on each sandwich, cakes tasted like they had been frozen. after spending a further £80 on drinks and more food, we left really disappointed. I wouldn't return here and a referb is definitely required.

simonm82146, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear MissClark2014 Thank you for taking the time to comment about your recent visit to the Old Mill hotel and Spa, we are sorry that we were not able to exceed your expectations on this occasion. We do take your feedback positively and will endeavour to action and improve your points raised. Kind regards Simon Milligan General manager

"Peaceful hotel in lovely setting "

4
26/03/2017

Friendly staff particularly the night manager. Had top floor room with excellent view. Didn't use pool etc due to busy 'schedule' but each time we went past there were plenty of people using it & it looked clean. Breakfast very good. Took train to Bury - very scenic & Bury centre was well worth the visit.

simonm82146, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear gfggdf We are pleased you enjoyed your stay with us at the Old Mill hotel and Spa, I shall pass on your thanks to all the staff at the hotel. We do hope you return soon. Kind regards Simon Milligan General Manager

"Value stay."

3
25/11/2016

Can't really say too much as I only stayed for one night bed and breakfast, hence the "average" comment. The leisure facilities looked nice but I didn't have chance to try them. It could do with better signage as it was quite difficult to find at night, the satnav takes you past the road that the hotel is located on.

"Mixed bag, great staff, food terrible, leisure club average"

2
20/11/2016

For the price was ok for a one night stop for family of four. Food was poor- stuffed chicken was burnt and ridiculously expensive (we live in Cotswolds and we're shocked at price!) - do not eat there. We didn't complain at the time because staff were so nice. We all went to use pool and hot tub, even though we were the only ones in there they told the children (who were loving it) that the hot tub was for adults only - possibly fair enough if there were other adults in there but as it was only us was irritating. Not a family friendly hotel if children can't use all the facilities. Cobwebs in room as well.

"Justin kennealy"

4
19/11/2016

This is the second time we have stayed here with my wife and 4 year old daughter. My little girl loves it as she can swim in the pool ,me and my wife enjoy the spa facilities. The hotel itself is only a stones throw away from Ramsbottom centre were there are some fantastic places to eat . The breakfast in the hotel is definitely worth getting up for , the hotel staff are fantastic they are so helpful and friendly. Basically in my opinion for the money you can't go wrong and we will be returning again for another relaxing stay .????

"DO NOT GO"

1
15/11/2016

Do not go to this hotel. this is not coming from a spoilt teaveller. first the drive way is dark and hard to find. the room door bangs close. it smells like chlorine from the pool. the walls in the gym are cracked. the rim of the toilett had a poop stain on it. the bathtub is cracked. there is hair in the sink. floors are not vacuumed properly. it feels as if the person inroom next to mine was sleeping in the same room I was in. a drunk person falls into my room after banging at the door like a maniac. is that enough!?

"Great value break"

4
14/11/2016

We went on a Sunday Spa break on a Wowcher deal. Arriving a little early Rebecca on reception went out of her way to find us a room that was prepared. After a walk round town we took advantage of the spa. The Jacuzzi, steam room and sauna were great, the pool could do with a little TLC.( a small point), Food was excellent value and very tasty. The same can be said for Breakfast. Especially after an early morning swim and Jacuzzi. Overall a good relaxing break with great, friendly and helpful service throughout. Special mention for Rebecca for going out of her way to make us welcome.

"Well worth a visit"

4
14/11/2016

My wife and I are addicted to little mini breaks all over the country and we must have visited around 10-15 this year alone. These "tasters" are always good value and give you an idea where you would like to go back to - and where to avoid. With this in mind we visited the 3-star Best Western Old Mill Hotel owned by the Lavender Group in Ramsbottom. The room, modern bathroom, complimentary spa, pool and gym, food and service were very good indeed especially for a 3-star hotel. Free Wi-Fi too. We booked through Living Social who were offering a Sunday night stay, 2-course dinner (man-sized portions!) with a quarter bottle of Prosecco for just £69 which is an absolute steal.

"updating needed"

3
09/11/2016

After staying at another Lavender Hotel, was disappointed with this one. Lovely part of the country but hotel needed reburbishment. Carpets in corridors were stained and bin in bathroom was rusty! not the standard we expected.

"Family road trip"

4
06/11/2016

Been away on a nostalgia family road trip for my husbands 50th birthday. Brilliant stay. Staff predominantly very friendly and helpful especially reception and the lady the pink hair in the bar. Thank you guys . The breakfast ladies could have done with a few tips from the above!! Hotel itself , warm, clean and very comfortable. Food really nice , great breakfast choice , great full English . Spa, small, a little dated though very relaxing and very welcome. Would recommend. Thank you .

"Lovely Setting with excellent food and service"

4
01/11/2016

We had an overnight stay here whilst attending an event nearby. Overall we had a lovely stay. The room was spacious clean and comfortable. We had an excellent meal at night. The breakfast in the morning was plentiful well cooked and enjoyable. The staff were all pleasant and helpful. Unfortunately we didnt have time to try the pool but the view from the reception looked inviting. I was surprised to see so many negative reviews. Only minor mishap was a mistake on our final bill which was quickly rectified.

"Relaxing night away"

4
01/11/2016

Stayed here as part of a wowcher deal and had full access to the spa which was nice. Food was lovely the bar served a good drink. In a location will lovely surrounding. Great location. Staff were really helpful and friendly.

"what a shame"

2
31/10/2016

This little gem in its beautiful setting has comfortable rooms good food and lovely helpful staff BUT it had no facilities at all for disabled travelers. l booked a twin room and on arrival was shocked to be told there were no ground floor rooms the first floor dining room was only reached by two sets of stairs and there were no disabled adapted bathrooms. l hadn't told the Hotel l was disabled it's not ever been an issue in other places.l was so upset to realise that on a winters night after 5 hours traveling l couldn't easily claim my room have a shower and relax over a drink whilst looking forward to a good meal. The staff were very sympathetic they moved my room to a lower floor (less stairs) and with the help of my daughter we managed to access the room and use the dining room.l sometimes use a wheelchair as l have limited mobility but on this occasion l was traveling with my wheeled walking frame(which could not fit through the bedroom door) and had to be folded and carried to and from the dining room.l had no hope of using the pool.Everyone helped all they could but how l wish Great Western could have provided two or three ground floor rooms and a wheelchair lift from reception to the bar and dining room on the first floor. The Old Mill is such a lovely place with such good food and a beautiful location l feel very disappointed that disabled and less able potential customers are not able to enjoy a stay there.

"Tired hotel but A1 staff"

4
29/10/2016

Stayed for 3 nights, yes the rooms are tired but comfortable, my bathroom door stuck when trying to shut but that's the only bad points. We had our 4 month boy with us and the staff were amazing with him, storing his milk and talking to him. Caroline on front desk was brilliant with him. We ordered room service as going to the restaurant while he slept wasn't an option and the food was delicious and very reasonably priced. The breakfast was also very nicely cooked. The pool and changing area is a little small but we loved it in there. I will most definitely stay here again when in the area.

"Dirty"

1
25/10/2016

Went to use the gym and pool facilities , the changing rooms where dirty extremely dirty !! And smelt very bad . The pool area was the same the tiles around the pool looked like they had not been cleaned for years . We went upstairs to use the restaurant and it was the same food on the carpet that had not been clean up . Could not pick much from the menus as there fridge had been turn of all night. As a result of all of this I couldn't eat in a restaurant that was dirty and food left on the carpets .I couldn't even use the shower in the changing rooms as the hole place made me feel ill. so I went home and had a nice clean shower and food . This hotel is very dirty I would not recommend it to anyone !!!!

"Very good"

4
24/10/2016

I booked a Living Social for me & the missus. The village is very picturesque & the hotel setting is lovely. We had a nice, clean room with sky sports on the TV!! The leisure facilities are good, but I suggest the hotel keeps an eye on who is using it as children where in the jacuzzi. Hi The food in the restaurant was very nice for our evening meal as well as breakfast. Overall a good stay at a decent price.

"Needs the hotel inspector to come in and give some tips and updates"

2
22/10/2016

Room smelt of smoke and the evidence was on the floor under the dressing table, someone had opened a packet of cigarettes and dropped the wrapper on the floor. Need to invest in decent pillows, apart from that a decent enough room and lovely clean bathroom. Dinner was very poor, no flavour, we ate at 8pm and they had run out of a starter and main that we picked! need to eat at 7 I think in order to get what you fancy. After dinner retired to the bar area for a nightcap, low and behold they had run out of Baileys, what can I say, they really are not making a profit if they can't stock up on drinks, did hear someone else order a drink and they had run out of that as well. Swimming pools in desperate need of a clean and a re-tile, it looks awful.

"Lovely Hotel Turned bad by Best Western"

2
21/10/2016

Previously I have lived in Ramsbottom in the 70's before moving down to London and I remember this hotel had character in those days and had a Water wheel in the front which gave it that character. The water wheel is no longer there so that character has gone. I got a very small room for for the night and firstly I complained about the heating not working but who ever they sent to fix it did not manage to fix it, so I slept in a cold room all night. Also to get to my room I had to go through the main dining and party room, where there was a wedding party going that evening on and it was strange being stared at by the guests. The Hotel on the whole was not very looked after, my room needed upgrading as it looked outdated and the reception and dining room were too. On the whole if this hotel was independently owned I am sure it would be looked after well. I was very disappointed in this hotel and its a shame because there is only 1 other hotel in Ramsbottom and that too I hear is not very good, so here Best Western has an opportunity to give a decent hotel to the people of Ramsbottom.

"Great place to stay"

5
17/10/2016

This is our 2nd time visiting this particular place and we absolutely love it. Beautiful surroundings, very friendly and helpful staff and the food is lovely. Just a little note for any future customers, make sure you book dinner reservations for earlier in the evening as oppose to later. Stock was an issue so therefore we was given a limited choice for dinner as we booked our table for later in the evening.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am delighted to hear that you found the staff to be very friendly and helpful and found the food to be of a high standard. I would like to apologise for the issues regarding running out of certain items on the menu and will be speaking with the kitchen team to rectify this for future visits. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"Great!"

5
16/10/2016

Lovely hotel, this is the fifth time we have stayed here, very nice food, staff and leisure centre. Easy walk into Ramsbottom which is a very nice town. We will be back yet again in December to enjoy all that time of year offers!!!

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on trip advisor. I am delighted that you find all aspects of the hotel to be of a high standard, I hope that you continue to keep visiting us and we look forward to welcoming you back in a few weeks time. Warm Regards Vicky McLeod General Manager

"Best Hotel In Ramsbottom"

5
07/10/2016

What can I say... this hotel is the best, it has amazing landscape nested in a beautiful part of Ramsbottom, the staff here are so friendly and helpful, if you are looking for a good nights sleep with some delicious food The Old Mill is the place to stay! I would recommend it to all my friends and family.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on tripadvisor. I agree the hotel is set in lovely gardens and Ramsbottom itself is a lovely quaint village. I am delighted that you find the staff to be friendly and helpful and find the food to be of a very high standard. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"Fabulous over night stay ?? can't wait to return ! "

5
02/10/2016

Having just got home from an over night stay at the old mill hotel . I have already re booked to return for my wedding anniversary, what a wonderful time we had . The staff are so friendly , welcoming and helpful , nothing was too much trouble . Having just found out i am expecting , I'm stuggling to get a good nights sleep at all but I can honestly say i had the best nights sleep I've had in weeks , the beds are so comfy ! The pool is wonderful , very warm and relaxing , not to mention the jacuzzi ! The breakfast was amazing and so much choice too ! I honestly couldn't say a bad word about this place ! Can't wait to go back in November ! Would like to say a special thank you to Caroline , Georgia , Adam , Lee and the rest of the team for making our stay so memorable ??see you next month

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on tripadvisor. We always try to ensure that our guests experience high levels of customer service and I am delighted that his was the case during your stay with nothing being to much trouble. I will pass on your lovely comments to Caroline, Georgia, Adam and Lee. I am pleased that you managed to make full use of our excellent leisure facilities and found time to have a relax during your stay, I am also pleased that you managed to get one of the best nights sleeps you've had in a long time. We look forward to seeing you again in a few weeks time. Warm Regards Vicky McLeod General Manager

"Fantastic stay away"

5
01/10/2016

I purchased a deal through groupon , wow what a great stay , as with deals you expect a slightly different experience to those who pay full price but on this occasion I was extremely impressed , excellent staff, room really nice and facilities top notch. The meal we had was amazing , I had the scallops , my partner had a black pudding stack for starters, I then had a sirloin steak and the other half had the fish and chips, it was one of the best meals I've ever had on a deal voucher and to top it off we had a glass of fix too. Big high five to the chief and the waiting staff. A lovely peaceful nights sleep and the breakfast was excellent. Yes the bar prices are steep paying just over £10.00 for a glass of wine and a pint but we did go into town, which is a short walk down the hill. I would just like to say we had a great overnight stay and will deffnately be beck thank you

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on tripadvisor. I am delighted to hear that you found the staff here to be excellent, we pride ourselves on high levels of customer service and I am pleased that this was something your experienced here with us. I am thrilled that your evening meal was of a very high standard and I will be passing your feedback onto the kitchen team and the restaurant team. We look forward to welcoming you back in the future. Warm Regards Vicky McLeod General Manager

"GROUPON DEAL"

4
30/09/2016

Had a great stay after a day in Liverpool we stayed a Sunday night on a Groupon Deal £69 which included two course dinner with a small bottle of wine. Dinner was way above expected. Breakfast was all so included and could not have been better! There was a small pool with spa and steam room and sauna which was nice to have an hour in before dinner. Room nice and clean next day we visited Trafford Centre. GREAT VALUE.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on tripadvisor. I am pleased that you managed to visit the surrounding areas during your stay here with us. I am also delighted that your expectations were exceeded during your stay with us and made full use of the facilities that we have to offer here. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"Travelzoo offer"

5
29/09/2016

2 night break. Meet & greet was good. Very nice room en suite, tv & tea making facilities. Pool, sauna, steam room & jacuzzi really good. Fantastic steak dinner, San Miguel on draught. ?? Very good breakfast both mornings. Brilliant travelzoo offer. Well recommended. Jmc

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on tripadvisor. I am delighted that you managed to make full use of all our relaxing facilities and particularly found the food to be of a high standard. We hope that you will visit us again soon and we look forward to welcoming you back here with us. Warm Regards Vicky McLeod General Manager

"Very nice stay"

4
25/09/2016

Stayed one night (Sunday) on a Living Social deal. Staff very helpful and friendly. Pool and jacuzzi great, watm and not too full. Located abiut a five minute walk from the centre of Ramsbottom and all thst is there - East Lancashire Railway and Irwell brewery and numerous shops if you wish Food both at evening and breakfsst was very nice Bar prices a little steep but being so close to the centre not a problem to find a pub if you wish. All in all had a good relaxing stay. Thanks. Would recommend.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am delighted that you managed to make full use of our relaxing pool area during your stay here with us. There is lots to visit in the village of Ramsbottom and I am pleased that you managed to visit numerous places in the village. We pride ourselves on excellent customer service and I am thrilled that this was the case for you during your stay and enjoyed your evening meal in the restaurant and the cooked to order breakfast. We look forward to welcoming you back in the future. Warm Regards Vicky McLeod General Manager

"Disapointing"

3
22/09/2016

Room 12 opaque windows so quite dark, small room, bathroom adequate although position of toilet roll holder likely to injure users!. Bar prices high first establishment to charge me for soda water? Breakfast good, fresh fruit and choice of cooked items. Arrived early told room available at 2pm.? Flashed my Best Western card told not able to have points having not booked direct, what is the point of a loyalty card? Pool looked pleasant did not have opportunity during stay. Would have been nice to have had some information regarding history of premises and also local information. Adjacent room very noisy occupants leaving and returning during both nights? However for what I paid there has to be a balance with expectations, so cannot all be bad.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am pleased that your found the breakfast to be good during your stay with a fully cooked to order breakfast as well as a continental breakfast. The check in time here is 2pm as this gives the house keeping team the best chance to clean all rooms to the highest possible standard. With regards to the Best Western points unfortunately this is a change that Best Western have introduced to all of the Best Western hotels and is not a decision made by individual hotels. We hope to see you again in the future. Warm Regards Vicky McLeod General Manager

"Old mill ramsbottom "

4
19/09/2016

Stayed here 18th September 2016 , and would definitely recommend, friendly and helpful staff, food excellent, and rooms adequate and clean , didn't use the swimming pool or jacuzzi but there if needed

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am delighted that you found all the staff to be friendly and helpful and found all the food to be of an excellent standard. We hope to see you again in the future so that you make full use of all the facilities we have to offer. Warm Regards Vicky McLeod General Manager

"Disappointing"

3
18/09/2016

I've never stayed in a Best Western hotel before. Having heard good things about the chain I was disappointed. The bedroom door came off the hinges on arrival and the room smelt of smoke. At time there was rhythmic banging which I think was pipework. It was difficult to turn the bathroom taps on and off. Staff were friendly and the location is good.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am disappointed to hear about the problems that you encountered during your stay here with us. I will be passing all your comments on to the maintenance team to ensure the problems you faced are rectified. I am however pleased to hear that you found the staff to be friendly throughout your visit. We hope to see you again in the future. Warm Regards Vicky McLeod General Manager

"Awful "

1
17/09/2016

A friend and I visited on Friday for an afternoon tea with prosecco. It was slapped on the table on slate boards not on a cake stand. The sandwiches where served on stale bread. The cakes where a complete disappointment and the scones which where no more than a mouth full also unedable served with a small pot of blackcurrant jam 'not strawberry' and squarty cream. No one visited the table to ask how the food was and on leaving found no one to complain to. It was awful from start to finish. I would tell anyone "DON'T waist your money. Go elsewhere!!

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I would like to apologise for your experience whilst having an afternoon tea with us. I will be speaking with the kitchen team to ensure that any future afternoons teas are of a higher standard. I will also be looking into why there was no staff around for you to raise these concerns with or why no staff checked if everything was ok during your afternoon tea. Warm Regards Vicky McLeod General Manager

"Excellent Travelzoo deal 23-240816"

5
16/09/2016

Two nights here with access to all facilities (not used) and great breakfasts. There was a minor hiccup while we were there in that work was taking place with the gas supply but the inconvenience is hardly worth a mention as I am sure all the new pipes are in by now!!! Great for the East Lancashire Railway.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on trip advisor. I am delighted that you had an excellent stay here with us and enjoyed our fully cooked to order breakfast. I would like to apologise for the issues with the gas pipes these have now been fixed. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"cute & cosy"

4
08/09/2016

I had a great stay here, very pleasant hotel. Loved the surrounding area, very peaceful & relaxing. There is a great little walk up to the tower, which is in farm land. Also the lovely little pool & spa facilities a very nice to spend time in, just before bed. I'd highly recommend this hotel to anyone wanting somewhere to stay in the area.

"Best Western Old Mill,Ramsbottom"

4
07/09/2016

The room and location were good.The meals,especially the breakfasts were good as well.The staff were very good,especially Adam the waiter/barman and Georgia the receptionist.Thank you all. Pete & Irene Wiggins

"Mrs "

5
07/09/2016

Went for a relaxing weekend and that was exactly what we got. Lovely room with excellent facilities the pool area was very clean and the changing rooms have everything. Staff are friendly and helpful. There was a wedding on but this didn't spoil our stay at all

"Avoid"

1
06/09/2016

My own fault as the Red Hall was booked, basically I left it too late. Old Mill was OLD circa 1990's decor, tv in room antique. Bar dreadful, dire service, resturant much the same. Wifi shocking, carrier pigeon would have been more efficient, clearly been setup by a temp. Shower laughable, shook and complained about its work. Staff seem mainly to think its a social. Seriously, avoid, Premier Inn does this stuff 100 times better..

"Great stay "

5
05/09/2016

We checked in fast and easily the receptionist was lovely , our room was great very clean it had everything you needed a great hairdryer , iron and ironing board tea and coffee making facilities , the meal and service in the restaurant was really nice , breakfast was great , great service there too , the pool steam room sauna etc were all good lockers and keys and towels provided , we would definitely stay here again I can't praise the staff and quality of the hotel enough thanks for a lovely time

"Somewhere worth using"

4
01/09/2016

This hotel offers a good range and level of food/service, this is a little hidden gem. I came across this by chance and would recommend this for it's overall provision and location to the general area.

"The gym"

2
01/09/2016

I checked in as a guest, used the changing room and pool...the pool was OK, but the standard of cleanliness in the changing room is poor. As I changed, not only did an insect walk across the floor, there was another crushed dead insert by my feet. The toilet looked like it had not been cleaned in weeks and there was toilet paper in the cubicle! The walls have a white plastic trim that looks like it's covered in dust and needs cleaning too! The hotel is lovely, the staff are really friendly and helpful.... It is just the male changing room that is appalling.

"Great value nights stay"

5
21/08/2016

Picked up a Woucher deal for this place, fantastic value! B&B, 2 course dinner, prosecco and use of the leisure facilities, £69 for 2! Clean comfortable room with great free WiFi, excellent dinner and breakfast and the leisure facilities (pool, Jacuzzi, sauna and steam room) were superb. Staff were lovely as is Ramsbottom itself. If the offer comes up again snap their hands off!

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on trip advisor, I am delighted to hear that you had a fantastic stay here with us and made full use of all the excellent facilities that we have to offer. I am pleased to hear that you found the staff to be lovely and managed to visit our little village of Ramsbottom as there is lots to visit there. We look forward to seeing you again. Warm Regards Vicky McLeod General Manager

"2 day break"

5
19/08/2016

Just returned from 2 nights at the Old Mill hotel and spa in ramsbottom we were greated by very friendly hotel reception our room was on the front of the hotel very nice we were staying on a bed and breakfast deal could not fault the breakfast and the service was very good nice plesant staff we had a bar meal at night again excellent the swimming pool and spa good only a short stroll into town all in all very good 3 star hotel but 4 stars service like to thank the manager and staff for a nice two days

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am delighted that you managed to make full use of all of our facilities that we have to offer and enjoyed all the food throughout the hotel. I am pleased to hear that you found the staff to be nice and pleasant. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"Quirky Hotel and Welcoming Staff"

5
16/08/2016

We booked a night's stay using a Wowcher Deal. We have no complaints only praise for the staff who made our stay memorable. Initially, we were bringing our dog but having already spoken to the receptionist to check the facilities on booking, we were told that there was no lift and the stairs were steep. Our room 27 was ideal, the twin beds were comfortable and we didn't expect air conditioning as we could tell it was an older style hotel. It was quirky the way the reception was opposite the swimming pool on the ground floor, with the bar and restaurant on another floor - offset from the first floor bedroom area. The 2 course evening meal and breakfast that was included in the deal were excellent. All of the staff were very helpful and tried their best to make us feel welcome. We'd been to Haworth and Hebden Bridge so this was a great location for visiting Bury market, the next day - all of which were great! We'd definitely book to stay here again.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on trip advisor. I am delighted that you found the staff to be helpful and friendly as well as making your stay with a memorable stay. I am pleased that the food at the hotel was of a high standard for you. Ramsbottom as a small village has lots to explore as well as the surrounding areas of Ramsbottom, I am pleased that you managed to visit a few of these areas. We look forward to welcoming you back to the Old Mill hotel so that you can continue to visit the surrounding areas. Warm Regards Vicky McLeod General Manager

"Very nice place"

5
15/08/2016

The hotel is smashing. We ate at the hotel on the Sunday evening and the food was great. I had sea bass and my husband steak. Cooked just right. The staff were very friendly too. Nice rooms very spacious and clean Again no complaints regarding the breakfast. Nice selection of cold and hot foods

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your wonderful review on trip advisor. I am thrilled to hear about your visit here with us and especially your dining experience with us. I am delighted that you found the staff to be very friendly and the rooms to be spacious and clean. Warm Regards Vicky McLeod General Manager

"Fab place"

5
13/08/2016

I am writing this as I am about to leave the old Mill, lovely place, a bit dated in parts but overall I would return, staff lovely and pleasant, food was fantastic, would highly recommend it. Surrounding area is very picturesque, Ramsbottom is a nice little village and has a few nice pubs.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on trip advisor, I am delighted that you found all aspects of the hotel to be of a high standard and I am especially pleased that you found the staff to be lovely and pleasant as we pride ourselves on excellent customer service. Ramsbottom is a lovely village with lots to do and I hope to see you again soon so that you can sample more of what Ramsbottom has to offer. Warm Regards Vicky McLeod General Manager

"Friendly hotel"

4
10/08/2016

Staff were friendly welcoming and professional our family room was very good lots of space for us and grandson and beds were clean and comfortable. .breakfast had good choice and plentiful. ..my 2 complaints and would not prevent me from returning are changing room for pool not very clean and needs refurbished and that doorway from kitchen was on stairs leading to bedrooms... my grandson (4) nearly crashed into a waitress carrying hot food when going up stairs to our room... This could have been a nasty accident we couldn't understand why a door out to restaurant would be hidden halfway up staircase...overall we enjoyed our stay and would return as it was a great base to explore area...drive to Bury park at metro centre park/drive and take bus or metro into Manchester no hassle of city driving. ..

"Old Mill Hotel"

3
08/08/2016

Not disabled friendly. Struggled with steep stairs. Sat in entrance lounge and watched people struggling with walking sticks, cases etc. The NO LIFT should be more clearly stated. Otherwise very good. Staff very friendly. Room comfortable (21) at back overlooking staff car park. Breakast v.good but expensive. Wouldn't stay again due to access.

"3 star hotel 1 star room"

3
05/08/2016

I'm not sure if it makes a difference but to put it out there we booked this through travelzoo. Now if I was trying to promote my hotel to entice customer, especially during quiet periods, I would want to make an impression and hopefully get some return business. I should also make it clear that I understand the difference between a 3 star hotel and a 4 star hotel and so my expectations were not set too high. Clean and basic is the given benchmark. What we got was the smallest hotel room I have ever been in (i am not exaggerating), which was worn and dated. You know a room is small when they put the tea making facilities in a drawer because there was literally no other room for them. The view was a wall and a path ran right outside the window. We are at the restaurant on the first night where I asked for steak, med rare. When it arrived it was well done. The waitress apologised and went to get another. In the meantime my wife, who is one of the slowest eaters I've ever met, was still eating. Now there was only one other table and they had already received their food so I was expecting a speedy turn around in getting my food. Needless to say it never happened. Just as my wife finished mine arrived. By way of apology the hotel offered me...nothing. To be fair the facilities were okay with a small pool, steam room, etc and most of the staff were lovely and breakfast was decent. The other thing to be aware of is how hot the rooms got with no heating on the room was still incredibly hot. Just a shame the room was awful and customer satisfaction was not a priority. Avoid room 2.

"2 Day Stay"

3
05/08/2016

My husband and I booked a last minute two day stay at this hotel through TravelZoo. This included breakfast and 2 course meal on both nights. I rang the reception to discussion the offer and she was more than helpful to me and even checked to ensure she could accommodate me and my husband in a double room for the two nights. The hotel is situated in a small village in Ramsbottom and we were greeted by two very friendly reception ladies one of which was the lady I had spoken to earlier. The room is basic but comfortable. The bed was lovely, clean and soft. As there is no air conditioning it does get hot in the room and we stayed in room 34 where the window opened. It was really quiet during our stay no noise on any evening which meant I actually managed to get some sleep which is rare for me when away. The restaurant was OK, not very busy and as we had the meal deal we could order off a specific set menu option which included steak. Some parts of the meal never came but it wasn't a deal breaker as it was just a salad garnish and I mentioned this on the second night and the lovely waitress gave me some peppercorn sauce free of charge as an apology. Breakfast was pleasant and plentiful. The gym has numerous equipment enough for people to use without having to wait for others to finish. Swimming pool small but adequate for what we wanted. Sauna, steam room and Jacuzzi smashing. We used these facilities on both days and was very enjoyable. On the whole could the hotel do with a little bit of titivation? Yes. Did it spoil my time here? No. The staff were pleasant, helpful and lovely and are definitely an asset to the establishment.

"Good Location"

3
29/07/2016

Stayed here for 2 nights bed & breakfast, was surprised to find the hotel tucked away in a good location with plenty of parking. Reception staff very helpful, the full English breakfast was cooked to order and was very good. The bedroom that we had, room 12 was very small and all the windows had obscure glass in them which meant you had no view, also the top part that opened did little to let in fresh air hence the room was very warm. The bathroom had a few cracked tiles on the floor, not nice to see. A little tlc would make this a much better place to stay.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am pleased that you found the hotel to be in a lovely location and the staff to be friendly and very helpful. I am sorry to hear that you found the room to be small, we are however currently looking into improving a number of our bedrooms. We hope to see you again in the future to see the improvements we will be making. Warm Regards Vicky McLeod General Manager

"We were put into a room at the top: no lift"

4
29/07/2016

The breakfasts were very good and generous. No air-con in our room - it was very hot. Being on the top floor was difficult without a lift. Difficult for people in their mid-70s to climb. Room was quiet and comfortable.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am pleased that you enjoyed your breakfast with us. Unfortunately as we are listed building we are unable to have a lift fitted however if during your next visit you request a lower floor our reception team will be more than happy to sort this for you. We look forward to seeing you again. Warm Regards Vicky McLeod General Manager

"Hottest day in July "

5
28/07/2016

Beautiful hotel very welcoming receptionists with a lovely pool, sauna and steamroom! Unfortunately for my partner and I it was the hottest day of the year so far and it didn't have air-con and typical hotel windows didn't open very far however the lovely hotel staff provided a fan ! The room / bathroom was clean with clean towels daily. The breakfast had the nicest warm pastries and the usual cooked breakfast (the sausages were really horrid - couldn't even eat them so fatty) or fruit / cereal options but at £14 per person or £10 if you booked in advance it seemed a little over priced. Over all we would definitely go back!! ( but won't have the breakfast again. )

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on trip advisor. I am delighted to hear about your stay with us. I am pleased that you managed to make full use of our relaxing leisure facilities. We pride ourselves on excellent customer service and I am delighted that this is what you experienced, I am however disappointed to hear about your experience during breakfast and I will be speaking with the breakfast kitchen team to see if there is any alternative sausages we can be using instead. We look forward to seeing you again. Warm Regards Vicky McLeod General Manager

"Harry Potter would feel at home in room 14"

2
27/07/2016

First impressions pretty good, nice run up and staff at reception nice enough. I just expected a bit more for £65.... Only 4 or 5 inch's around the bed and being able to open the bathroom door fully. Room 14 is like a comedy sketch gone wrong...it's built for a skinny Hobbit! Pretty stream outside though.... Best bit was delivery van at 06:30 outside the bedroom window, who left engine running and radio on with doors open. Fab!

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am sorry to hear that you were disappointed with the size of your room during your visit, I will be speaking with all of our suppliers to ensure that any deliveries coming in the morning time will not disrupt any guests in the hotel. I am however pleased that you found the surrounding areas of the hotel to be nice. We hope to see you again. Warm Regards Vicky McLeod General Manager

"A great couple of nights B&B. Good spa facilities and a handy location to visit other local attractions."

4
27/07/2016

Rooms a little bit dated but very comfortable. Ate in the restaurant on Sun evening and food was very good. Wood pigeon starter, poussion main, 2 fantastic steaks and a massive burger were great. Breakfasts were fantastic with lots of choice. The staff are the best part of this hotel and cannot do enough for you from the receptionists to the night manager. Would go again to enjoy the peace & tranquility.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for you review on trip advisor. I am delighted to hear about your stay here with us, we pride ourselves on brilliant customer service and I delighted that this is what you experienced. I am also pleased that you found all aspects of the restaurant to be of a high quality. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"Good in parts"

4
27/07/2016

Many guests arrive in a bad mood, having struggled to find the place. A couple of well-placed signs would help enormously. The best thing about this hotel is the standard of service from the staff. From check-in onwards we were dealt with courteously & efficiently. Particular credit should be paid to the housekeeping staff, particularly Mel, who do a great job with rooms and public areas which are definitely ready for refurbishment. Restaurant was ok, although none of our steaks were quite right. All overcooked, but tasty none the less. Breakfast was good with plenty of choice. We'd stay again.

"overnight stay"

1
23/07/2016

hard to find hotel, rooms too hot, rooms 4 and 11, could only open one out of the four windows in room 4. shower in room 4 was had 2 levels, scalding or col. shower in room 11 cold only. waste of money

"comfortable stay"

4
20/07/2016

My wife and I stayed overnight on the 14th July.After reading some of the reviews we were very pleased with our stay.We had a lovely room(room33) which was very clean and roomy.I think we got very good value for what we paid for this 3star hotel.

"Nothing Sparkling"

2
17/07/2016

The place felt in need of a makeover. It was for the most part well worn shall we say and did not feel very clean. Breakfast was really good. Well cooked with a wide choice of cereals, pastries etc. On our second day we ate a good breakfast such that we each only had coffee and a doughnut for lunch.That night we ate in the restaurant. It was Ok although our first course of scallops did not seem very hot. Throughout both breakfasts and the meal we were treated to repeated renditions of the same records. The following morning I had an upset stomach. On checking out I mentioned this to the receptionist along with the irritating music. She said she would take up the matter of the repetitive music and just ignored the other matter. I think she should at least have taken steps to check if anybody else had experienced a problem. But for this I would have rated it as average.

"A Lovely Place"

4
13/07/2016

My husband and I stayed here for a weekend from 17 - 18 June for a friend's 60th birthday party and my husband's birthday. The staff were friendly and helpful. It' squirted an old building, but has lots of character. The breakfast was good and sufficient choices were available. I would stay there again.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am delighted to hear that you found the staff to be helpful and friendly as that is what we pride ourselves on here at the Old Mill. I am also pleased to hear that you enjoyed our delicious full Lancashire breakfast. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"Its in a nice area"

4
10/07/2016

Again, the hotel needs something doing to it- I was in the single room 6- you walk through the bar and up the stairs- herein lies where the cleanliness comes into it- the carpets in the corridor do not inspire one- there are many stains on them and they don't look clean. Likewise in the bathroom there was a spiders web on the shower cable- that is needed to start the electric shower- not very nice. The bedroom itself was quite warm and I slept not only on top of the bed but with the windows open too! I ate breakfast here and there was a very good buffet choice - which was a good job since there was at least a 10 minute wait until the waitress realised I was in the restaurant- not many eating at 0800! says it all. The English breakfast was unfortunately fried instead of being grilled- spoilt it a little- but there was a good choice again. I like the vicinity of the hotel- handy fro a walk into Rammy and all their pubs and Indians etc!

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. We are currently looking into updating numerous carpets throughout the hotel, I will be speaking with the housekeeping team to ensure that high levels or cleanliness are consistent throughout the hotel at all times. I am pleased that you found the breakfast to have a good variety however I will also be looking into why there was such a delay before taking your order. I am pleased that you managed to visit our lovely little village of Ramsbottom where I agree there is lots to do. We hope to see you again in the future. Warm Regards Vicky McLeod General Manager

"Spa break. Not really"

3
02/07/2016

Booked this stay with a wowcher deal as a spa break. Me and my friend, very excited to use the spa, went straight to it only to find the worlds smallest pool (the steps into the pool were terrible too). There wasn't any loungers by the pool either just little chairs which was disappointing so our spa break lasted 15 minutes. The hotel in itself is just OK. The rooms were absolutely boiling even with the window wide open. It was a little dated / basic but very clean. The single beds were absolutely tiny and not very comfortable. A meal was included in the evening and this did make the stay a bit more worthwhile as the food was lovely. Especially the chocolate croissant bread and butter pudding. Finding the hotel was a big downfall. I used the satnav code given by the hotel and it took me 2 miles away from the actual hotel . once found, the carpark also isn't the best. We made the most of our stay and did enjoy it but we wouldn't come back.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am sorry to hear about your stay here with us we are currently in the process of replacing the sun loungers in the pool area. The beds in the twin and single bedded rooms are the standard single bed size, I am however pleased to hear that you found the hotel to be clean and the evening meal to be of a high standard. We do have a different sat nav postcode on our website which takes you directly to the bottom of the car park however I apologise that the wrong post code was given to you when you requested the post code. Warm Regards Vicky McLeod General Manager

"Below Expectations"

3
30/06/2016

The accommodation was below the normally high standards of Best Western. The room was very small and unbearably hot; the tea & coffee facilities were hidden away in a drawer; the shower had 2 temperature settings, cold or tepid; we were told that we should book a time to eat "as they get quite busy". We booked a time and we were the only ones eating. The waiting staff was the lady from behind the bar. The scallops were only half cooked. The desserts obviously came out of the fridge/freezer and when my partner asked for her apple pie to be served hot, she received a tut from the lady serving. The pool and jacuzzi were open to the public and were often filled with shouting children. I will not be visiting for a second time.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am sorry to hear about your stay here with us, I will be speaking with the maintenance team in order to address the issues that you faced with your shower. I will also be speaking with the waiting staff to ensure that they are delivering high customer service consistently. We do have memberships available in our leisure club and we do not set any restrictions on when children can enter the facilities. We hope to see you again in the future so that you can have a more relaxing visit with us next time. Warm Regards Vicky McLeod General Manager

"One night in Ramsbottom....Stay here"

5
27/06/2016

Perfect location for a wedding at the Fisherman's retreat 5 minutes away. Great value for money. Requested a quiet room. Enjoyed the leisure facilities, The staff are the best I've come across in a long time, very welcoming, smiley, helpful and polite. Breakfast was DELICIOUS. Just one small negative .... bed felt like a small double, not the comfiest, could easily fit a king sized in the room. The decor was "ok"... not good not bad...just needs a little updating.

"Disappointing "

2
13/06/2016

Very disappointing 1 night stay recently. The decor is very dated and not as clean as it should be. The pool area wasn't good we even noticed algie around the pool although pool was warm which was nice. Staff were mainly OK needs to improve on their customer service though as 1 in particular wasn't happy about us paying by card and made a point of it a few times. Wide variety of foods and drinks for breakfast however orange juice tasted funny and bread rolls were stale, I ordered a egg muffin for breakfast and was instead given a sausage bap. Unfortunately the bad points did outweigh the few positives and we won't be returning.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor, I am disappointed to learn that you did not enjoy your stay here with us. I will be looking into the cleanliness around the hotel and in the leisure club to ensure that these issues are rectified. I apologise that your order at breakfast was incorrect and I will be speaking with the breakfast team and ensuring that this does not happen again in the future. Warm Regards Vicky McLeod General Manager

"Lovely hotel, excellent food & helpful staff,but bedroom a bit small & not well soundproofed"

4
07/06/2016

Lovely hotel, excellent food & helpful staff, but bedroom a bit small & not well soundproofed (common hotel issue). Hotel not particularly well sign posted & sat navs can take you to the wrong street.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review on trip advisor, I am pleased to hear that you found the staff to be helpful and the food to be of a high standard. We have recently improved our signage to the hotel and will continue to improve this until this is no longer a problem. We look forward to seeing you again. Warm Regards Vicky McLeod General Manager

"Brillant stay"

5
06/06/2016

stayed here for 1 night as a wowcher deal, the hotel staff were very friendly, the room was lovely and clean. The deal included a 2 course meal which was very nice but I must say the breakfast was one of the best I have had in a long time so much choice brilliant service. I would recommend this hotel to anyone.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am delighted to hear that you found the staff to be very friendly as excellent customer service is what we pride ourselves on here at the Best Western Old Mill Hotel. I am also delighted to hear that you enjoyed our cooked to order breakfast and the service throughout your stay here with us. We look forward to seeing you again. Warm Regards Vicky McLeod General Manager

"Wedding"

5
05/06/2016

Old mill Ramsbottom excellent staff first class. The day was amazing food great i eiuld recomend the Old Mill Ramsbottom to anybody for a wedding the co ordinator was amazing could not fault the whole experience.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on trip advisor, I am delighted to hear that you had an amazing wedding experience here with us at the Old Mill and we hope to see you again in the future. Warm Regards Vicky McLeod General Manager

"One nighter"

4
27/05/2016

Spent a single night here recently when visiting friends in the area. Lovely grounds greet you on arrival. Checkin was smooth and swift. The room was well decorated, clean and comfortable. We couldnt get the tv in the room to work and reported it to reception who assured us that someone would be up in minutes to look into it. An hour later we gave up waiting and headed off to friends for a visit, reporting the fault yet again to reception who assured us it would be sorted by the time we returned and it was. A comfortable night in a cosy bed was followed by a good breakfast from a grand choice of items and including a full english cooked breakfast if you wished. Sadly no tomato juice or sweeteners to cater for diabetics amongst the choices. Checkout was swift and accurate. My husband used the leisure facilities and was pleased with them, using the pool, steam room and jacuzzi.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor, I am pleased to hear that you found the reception team to be quick and efficient with both your check in and check out experience. I am disappointed to learn that you had to report a problem twice before it was rectified for you and I will be looking into why this wasn't dealt with upon your first request. I am pleased that you enjoyed your breakfast and that your husband enjoyed using our relaxing leisure club. We hope to see you again soon. Warm Regards Vicky McLeod General Manager

"A bit disappointed."

3
23/05/2016

I was visiting Ramsbottom due to business and decided to stop at The Old Mill . I used the Sat nav to find it and even with that I ended up driving around the town a few times. I think the signposting needs to be better. The hotel reception was a prompt and helpful service. I was a bit disappointed with the room, the decor was very dated, the bathroom had a very tired appearance although the water was lovely and hot. I also found that the sound insulation in the walls is not good . There was also a long delay getting in for my evening meal, I had booked but was told they were busier than expected so they were running late. Although the meal was very good, I had to wait until 9pm for my meal. I found this difficult after a long working day. Breakfast was ok Would I stay again- probably not.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review on trip advisor, we have recently improved the signage to the hotel and we will continue to improve the signage on the approach to the hotel to prevent further problems occurring whilst trying to find the hotel. I am disappointed to hear about your long delay during your evening meal and I will be speaking with the restaurant staff as well as kitchen staff to identify and rectify the reason for this happening. We hope to see you again in the future. Warm Regards Vicky McLeod General Manager

"Family vist of six people"

5
18/05/2016

Very welcoming hotel. Very clean and very friendly staff. The breakfast was excellent with a full English or continental included. There is ample parking available. The town centre is well within walking distance. A very convenient hotel. Will certainly stay again

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review on trip advisor, I am pleased that you found the hotel to be clean and found the staff to be very friendly we try to make every guest feel at home whilst visiting the hotel. I am delighted to hear that you enjoyed our cooked to order breakfast as well as the continental breakfast we have on offer. Ramsbottom is a lovely quaint village and I am pleased that you managed to explore the it during your visit with us. We look forward to seeing you again. Warm Regards Vicky McLeod General Manager

"Spa package deal"

5
15/05/2016

Stayed for 1 night on a wowcher deal,£69 two people one night evening meal and breakfast with use of spa facilities, room number 34, A very nice clean comfortable hotel ,that is a converted old mill building and as such there are a lot of stairs so avoid if you have mobility problems as there is no lift, The spa is good, steam room, sauna and hot tub also a smallish pool everything is clean and works as it should , we had no problems using what we wanted to ,as the spa was quiet when we attended, at busier times some waiting may be involved . The room was a touch on the small side but had all the usual features , tea/coffee making facilities , phone, tv,bath and shower but as it was a warmish evening we slept with the window open as it did feel rather stuffy without it, the bed was a double and very comfortable. The bar restuarant area is tastefully decorated in a club style with chesterfield sofas and chairs and has pictures of local scenes on the wall . The food is great limited choice on our deal but very tastey and well cooked and presented , all in all a very pleasant stay and would not hesitate to return in the future

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank You for you recent review on trip advisor. I am delighted to hear that you made full use of our pool area facilities and had a relaxing time in doing so, I am also pleased to here that you found the rest of the hotel to be relaxing especially in your room and bar and restaurant area. We make every effort to ensure all food served throughout the hotel is of a high standard and I am pleased that this was the case for you during your stay here. We look forward to welcoming you back in the future. Warm Regards Vicky McLeod General Manager

"Weekend away"

4
09/05/2016

Myself & my other half had booked the hotel through a wowcher deal. We arrived to the hotel but struggled to find the hotel at first, staff were friendly & happy to help, we got to our room & its hasn't been cleaned from a previous guest, we went straight to reception & was given another room. The second room was basic & clean, we unpacked & went to the bar before dinner. The food wasn't very good so we later went out to the local take away. Breakfast was nice with an English fry up on the menu. Cereals, fruit, Yogarts & other breakfast items were laid out on a table in the middle of the room. The pool facilities were clean, the ladies lockers need a referb. The men's lockers were outside the pool area, & a £1 was needed for the men's lockers. Check out was at 11am, the staff were great & willing to help with any queries nice hotel & nice pool facilities, needs a bit of a referb all in all was a good stay would be stay again.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review on trip advisor, we are currently in the process of improving the signage to the hotel to make it easier to find. I am sorry to hear that you did not enjoy your evening meal with us and I will be speaking to the kitchen team to rectify this problem however I am pleased to hear that you found the breakfast the following morning to be of a higher standard. We are currently also looking into improving the lockers throughout the leisure club however I am delighted to hear that you found the pool facilities to be relaxing and clean. We pride ourselves on excellent customer service and I am pleased that this was the experience that you had during your visit. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"Good location"

4
09/05/2016

My f amilly and I stayed for three nights at this very pleasant hotel and we're really impressed by the good location and lovely staff. Maybe the decor in the corridors is looking a bit tired, but the rooms were perfectly comfortable with plenty of space and with good facilities. The pool and steam room were first rate and the exercise equipment in the gym were all new. But what really carries this hotel are the wonderful staff, we will stay here again and would recommend anyone else to also. [email protected]

"Tired hotel friendly staff"

2
07/05/2016

Visited this hotel when on business in the area, what a shame the hotel is very hard to find even though we had a satnav. When we got there had a very friendly welcome but the hotel was tired refurbishment was taking place in a downstairs conference room. Lots of stairs no lift but kind staff member carried bags.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor, we are currently in the process of improving the signage to the hotel to prevent problems in finding the hotel from happening in the future. Unfortunately as we are listed building we unable to fit a lift in the hotel. I am pleased that you found the staff to be friendly and helpful during your stay with us. We look forward to seeing you again. Warm Regards Vicky McLeod

"Nothing to shout about however comfortable stay!"

4
04/05/2016

Stayed here due to a friend getting married at the Fishermans retreat. Which is in close proximity to the venue! Checked in by the night porter due to it being after 11.00pm. Room was basic but comfortable, shower was powerful. Breakfast was nice and involved a good choice of continental and cooked! We didn't try the spa facilities however they looked clean and accessible. Overall I would stay here again if I was in the area.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. I am pleased to hear that you found your room to be comfortable, I am also pleased to hear that you enjoyed your breakfast in the morning. We look forward to seeing you again so that you can try our relaxing leisure facilties. Warm Regards Vicky McLeod

"Overnight "

2
30/04/2016

Well we booked in a hour ago. Room ok. Asked for a drink told me where the bar was. Noone serving in the bar back to reception. Barman came served then went again. First impressions not good we would u come back no.

"Nice but slow!"

3
28/04/2016

Enjoyed the location of the hotel and view from room. Let down by poor restaurant service. Ordered dinner for 6.30 but got a table at 7.00 even though the restaurant was empty.Waited 20 mins for starter and waited until 8.15 for main course. Another table just got up and left. Breakfast was fine and much better service. Nice town to walk round and brewery worth a visit

"Girlie get together"

4
25/04/2016

Lovely hotel with very friendly staff. Use of gym pool sauna and jacuzzi all nice and clean. Rooms were lovely with tea and coffee and biscuits..hairdryer and free wifi. Breakfast was really nice with plenty of choice. Would certainly stay here again.

"Nice food but dated decor"

3
25/04/2016

Staff were all extremely kind and helpful. Food on the evening was very tasty but the price of alcohol was ridiculous (£4 a pint). Leisure facilities were nice and clean, pool was a little on the small side but does what it says on the tin. A major let down was the dated and unclean rooms. Cobwebs on the bedside lamps and dust on TV and mirror ect; with hair on the toilet and sink, simply unacceptable. The carpet and curtains needs to be updated as soon as they looked unclean. Bed linen was clean but polyester made it very sweaty.

"Nearly perfect"

5
14/04/2016

This is a great friendly hotel with a smallish pool and friendly welcoming staff, breakfast very good but walk to the pub round the corner and up the hill (400 yds total) for a great pint of draught bitter.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on trip advisor. I am delighted to hear that you enjoyed all aspects of your stay here with us and found the staff to be friendly and welcoming. I am also pleased to hear that you managed to visit the local area during your visit here with us as there is lots to do in Ramsbottom. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"overnight stay"

4
10/04/2016

Hotel was clean but dated, really needs to updating furnishings and decor, very 80's. The room just looked tired and slightly jaded, however staff were lovely, really pleasant and friendly , meal on the evening was fab .

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review on trip advisor. I am delighted to hear that you found the staff to be pleasant and friendly as this is something that we pride ourselves on. I am also pleased that you enjoyed your meal in our restaurant. We look forward to seeing you again. Warm Regards Vicky McLeod General Manager

"Relaxing location"

4
06/04/2016

OK to find if you use the postcode given on hotel website for Satnav use rather than the postal address. Relaxing views. Clean and pleasant within hotel. Evening meal fabulous. Breakfast good. Leisure club also clean and relaxing. Room we had was a bit small for a double but for the price we paid was OK for 1 night.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on trip advisor. I am delighted to hear that you found the hotel and leisure club to be clean and the pool area to be very relaxing during your stay. The chefs work very hard to make a varied and delicious menu and I pleased that you found this the case during your evening meal. We hope to see you again soon. Warm Regards Vicky McLeod General Manager

"Good location"

4
03/04/2016

A Great location, plenty of parking everything you need for a break away iluding a gym and a pool very clean rooms and a good bar lovely staff a decent breakfast I would recommend and would stay again for sure.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review on trip advisor, I am pleased that you managed to make use of our relaxing leisure facilities. I am very pleased to hear that you you found the staff to be lovely and helpful. We hope to see you again in the future. Warm Regards Vicky McLeod General Manager

"Relaxing Stay"

5
27/03/2016

Stopped just the one night over our Anniversary weekend and really loved it. The staff were very professional, courteous and honestly couldn't do enough for you. We made use of the swimming pool and jacuzzi, and found them very relaxing. We had an evening meal and breakfast in the restaurant, both meals were reasonably priced and excellent quality, the service was excellent too. Well worth a visit and we will be returning soon.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your lovely review on trip advisor. I am delighted to hear that you found the staff to be professional and courteous as customer service is what we pride ourselves on. The pool area is very relaxing and is perfect for winding down in and I am pleased that you made full use of these facilities. I am glad that you managed to try our delicious menu our chefs put every into in making a varied and tasty menu for everybody. We look forward to seeing you again in the near future. Warm Regards Vicky McLeod General Manager

"Good value, really good gym/ pool area"

4
21/03/2016

We stayed 2 nights at this hotel the weekend before last. It's a good downhill walk to the town centre but set in quite a relaxing area. The rooms were a little dated but no big deal, you don't pay a fortune to stay here so it's good value on that basis. The gym was exceptionally good, I was really pleasantly surprised and the pool was good too and the jacuzzi. Staff helpful, indeed I forgot to pack my mobile charger when I left and they rang me and posted it onto me for the price of postage which was good too. Only negatives for us (and we may just have been unlucky) we were presented with a bill for 2 bottles of wine (we had 1) and double gins when we had singles. Also I have to say whilst my rib eye steak was really good I couldn't say the same for my partner's pasta dish which had about 10 pieces of penne pasta that had clearly been stuck to the bottom of the pan then surgically removed and served up. Anyone can make a mistake - the biggest mistake was serving it up instead of cooking some fresh. When I complained I was told the chef was working alone. Didn't take the shine off for us,but a little more care by the kitchen/ waiting staff would improve things

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. The village of Ramsbottom is a lovely village with plenty to do around the area. I am delighted to hear that you made full use of our leisure facilities and had a good workout in the gym. I am disappointed about your experience in the restaurant for your evening meal and will be speaking with the chef regarding the standard of the dish that was sent out, I will also be speaking to the restaurant staff to ensure mistakes regarding drinks and bills no longer happen and further training will be given to staff to prevent this from happening. We hope that you visit us again soon. Warm Regards Vicky McLeod General Manager

"Relax in Lancashire"

4
18/03/2016

Better signage in town would make location easier to find, especially in dark.Friendly welcome and good bedroom with usual comforts. Quiet outlook towards leisure club.Unfortunately no lift in this hotel but staff helpful. Restaurant for dinner was excellent with wide choice of courses and daily changes to table d'hote. Quality of food was very good, including local hot pot ! Service friendly and attentive.Hotel is good base for exploring the area upto & around Burnley.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your review on trip advisor. We have recently invested in new signs towards the hotel to make it easier for guests to find us. Unfortunately as we are a listed building we are unable to have a lift within the hotel. I am delighted that you found the menu to have a varied choice of dishes and the quality of the food to be very good. We hope to see you again soon so that you can continue to explore the local area. Warm Regards Vicky McLeod General Manager

"A Pleasant Stay in Ramsbottom"

4
16/03/2016

The hotel interior and exterior is a little tired but it is clean and otherwise well maintained. The leisure facilities are good (gym, sauna, steamroom and pool) but the gym and the changing rooms would benefit from a facelift. The rooms contain everything that you would expect and are of a good size and very comfortable. We ate in the restaurant one night and the prices were fair and the quality of the food was very good but the bar prices were steep. We stayed on a bed and breakfast basis and the breakfast was excellent, in terms of quality, selection and quantity. The location of the hotel is good, Ramsbottom seems a quiet place and the hotel is tucked away at the back of the town so there are no noise issues but it is close enough to the motorway to make the local towns and cities within easy reach. Last but not least, the staff are excellent and were very friendly and helpful throughout our stay. We would recommend the hotel and would use it again.

"nice area"

4
14/03/2016

booked a weekend break here, hotel bed was very comfortable, room was very clean, had everything we needed.The staff are friendly and helpful.Nice pool and jacuzzi. close walk to the town, where there were many good eateries, pubs, country walks, steam train to bury. town people were friendly.

"Weekend treat"

5
13/03/2016

Stayed hear for two nights..can honestly say it is a lovely hotel..staff are friendly and helpfull.brilliant pool sauna steamroom and jaquzzi. Food very well presented. Room was spotless and had everything we needed .surrounding garden lovely.would stay again.

"Lovely location especially for East Lancs Railway"

3
07/03/2016

Stayed here on a Living Social offer. Hotel could do with a makeover especially the changing rooms which were very old and not the cleanest with only warm water in the showers. The pool, jacuzzi and steam room were lovely though. Food was lovely but the service in the restaurant shocking. From ordering to the starter appearing took an hour which is not acceptable. They ask you to wait in the bar all this time to spend money on drinks. Then the wine we ordered never appeared on the table until we reminded the waitress, and it was not served correctly either, and the water we asked for was forgotten too. The staff were helpful generally especially receptionists.

"Family get together"

3
05/03/2016

Took my parents for a family reunion, the hotel was nice the pool was great and the food was good. Slightly concerned about the PAT testing of the electrical equipment as the hairdryer nearly singed my hair but on the whole it was a pleasant stay. Better signage would help to find it in future however and the stairs inside were difficult for my elderly parents. Should have recommendations on the website informing that you need a moderate level of fitness to stay here.

"Very happy"

5
02/03/2016

What a great hotel. All the staff were pleasant and courteous. We stayed in room 38, nice size, clean, very comfortable king bed with perfect pillows. We had the best night's sleep since we began our short getaway. The hotel has put much thought into the tiniest of details which was much appreciated. We enjoyed the hot tub and a swim which was open until 10pm. Our breakfast was very good. My husband had a full English Breakfast (fry up) and I chose homemade porridge and two perfectly prepared poached eggs and croissant. I highly recommend this gem of a hotel and will stay here again as we plan to visit the area again soon.

"Nice stay but, sadly, rude staff"

4
23/02/2016

Apart from some black hair in the bathroom sink I really enjoyed my stay. The only downside was the receptionist decided to book the room in my partners name (how?) who ended up being unable to come due to illness. We managed to work out that the room was mine but my final bill was made out in my partners name & couldn't be changed. Five emails & one telephone call later, during which & received just two responses despite practically begging, they still haven't changed the name to mine.

"Very poor stay"

1
22/02/2016

We stayed in the Bridal Suite which smelt very strongly of dogs and had to leave the window open all night. We had a leak coming through the ceiling, no hot water in the shower and stained bed linen and the TV did not work (probably due to exterior roof repairs) The reception staff were very good at check out and gave us a total refund (however we were only offered free breakfast at first) We were attending a wedding somewhere separate and met people also staying at this hotel who too had issues with their rooms.

"Relaxing break"

4
21/02/2016

We stayed two nights and we had a relaxing break. Staff were very friendly. Rooms a little tired but ours was spacious and very clean. Only downside was thin walls! You could hear the person in the next room using the bathroom at 6 am! Breakfast was ice and location ideal for walking into Ramsbottom. We used the pool too - again a little dated but we had a good swim. Would stay again.

"Extremely good value"

4
21/02/2016

Very nice hotel, excellent leisure facilities represents very good value for money, breakfast and restaurant very nice. Drinks good prices for a hotel also. Staff friendly and helpful. Just one thing - if you use the post code on hotel website do not go up Ducie Street - the hotel is the turn before this one. Ducie street is narrow, very uneven and a dead end I nearly took the bottom of my car out trying to turn round!

"Basic but nice"

3
19/02/2016

The rooms are basic but very clean with iron and board, hairdryer and tea and coffee facilities in the room. We didn't have the breakfast as this would of been an extra £10.00 each. I would definitely return for another visit and try theiremoving evening meal

"Work stay"

4
03/02/2016

Sat Nav takes you to the top of the road, had to phone hotel for direction and they helped. Has very good Gym, swimming pool etc. I order a rump steak for Dinner, this was one of the best Steaks I have had anywhere, it was more like a fill it steak. Brilliant service as well, however the bar staff had no idea how to work the Till which didn't bother me that much. Good stay

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for taking the time to write a lovely review, I'm delighted to hear the steak was one of the best you have had. I'm sorry you felt the bar staff didn't know how to work the till I will look into on going training regarding this. We look forward to seeing you again in the future. Warm regards Vicky McLeod

"Great place to stay "

5
02/02/2016

The hotel staff couldn't have been more helpful. We received a warm welcome and immediately my special dietary needs were noted and passed to the chef. The hotel is clean , comfortable and warm despite the very cold weather. Breakfast was a positive experience with a wide range of cold options as well as a full English breakfast . Service was polite and friendly . Will definitely stay here again

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review, I am delighted you enjoyed your stay here and found the Old Mill warm and comfortable. We do accommodate all our guest dietary requirements where we can and pleased you enjoyed the cooked to order breakfast. We look forward to seeing you on your next visit. Warm regards Vicky McLeod

"Adequate"

3
29/01/2016

One night stay, good points were friendly & helpful staff, very clean, warm/comfortable room temperature, Fairtrade tea/coffee/hot-choc in room, comfy bed, comfy pillows and bedding. Lots of lighting options in room. Great town to visit.close to town centre but off the beaten track. Lesser points: Hideous frosted windows in the bedroom, bathroom and corridors giving a really claustrophobic feel to the whole place...opened them to look out and the view was better than anticipated...an embankment and a car park.No need for frosted windows AND net curtains. Small room with a lot of furniture crammed in...personal taste, but not to mine, brown curtains, brown carpet, pine furniture..very 1990's! Overall a pleasant place which is being really underplayed/needing investment by the corporation which owns it as it could be really really nice!

"average"

3
29/01/2016

Reception staff pleasant and helpful. Our room was up 3 flights of stairs and along several passages. Room clean but very pokey and claustrophobic. Bar and dining room staff helpful. Breakfast ,the choice was good but the cooked breakfast let the meal down. The hotel is in lovely surroundings but was really difficult to find. We stopped at a pub to ask for directions and as soon as we walked in looking bemused the landlady said "the old mill you're the 6th person tonight to ask for directions" overall a very average experience . We have stayed at a few Best Western hotels and sadly this hotel let's the side down

"Maintainance. Technician "

5
16/01/2016

I spent three weeks at this hotel. I felt like family , everyone of the staff members were professional,friendly, and msde me feel like they were glad I was a guest there. The rooms are nothing extravagant but meet all my needs. The housekeeping is great. The bartenders are courteous and friendly. The chef that they have cooking dinner in the restaurant is absolutely amazing. Vicky has put together an awsome team and they do a fantastic job. I highly recommend this hotel ,even if your not staying you have got to go there for dinner. You won't regret that.

"Very friendly"

4
16/01/2016

We stayed here 2 nights and had to leave too early for breakfast , the staff packed us up some breakfast and we collected it in the morning before we left and it was no trouble. Room was nice , only downside was steep stairs, and no lift. Very close to town centre and railway. Thank you all for being so welcoming .

"One night stay to see friends"

3
04/01/2016

Received a lovely welcome from the receptionist upon arrival & were given plenty of details for our stay. The rooms, bar & restaurant are up a steep flight of stairs & we had to go through the bar to reach our room. Room was adequate for our stay as we only needed a bed. Liked the little touch of placing a bottle of lavender spray by the bed to help with sleep. Breakfast was part self-serve & part cooked breakfast. Plenty to eat. Would suggest taking a torch if leaving the hotel on foot at night to avoid the puddles!

"great place to meet family and friends"

5
04/01/2016

This hotel offers us a comfortable, happy place to have family gatherings twice a year. The entire staff are welcoming, the rooms comfortable the food excellent and the amenities great. The chef provides us with good menus to choose from. We are a group of 20-25 family members who like to get together twice a year to catch up. This is an ideal location for us. As we are scattered around Brittain.

"Great stay"

5
04/01/2016

Just returned from another lovely weekend at The Old Mill. All of our family had a wonderful time. We loved the pool and the food and even had a dance for my daughter's 16th birthday. We explored Peel Tower, the steam railway and the local shopping, Thank you once again to Vicky and team for looking after us so well.

"Lovely stay"

5
01/01/2016

Stayed here for new year. Lovely clean rooms. Enjoyable experience. Breakfast really nice in restaurant. Staff pleasant. Would recommend this to friends. There are plenty of walks around Ramsbottom. The village has a good high street with plenty of restaurants and shops.

"Lovely little find"

5
26/12/2015

We stayed overnight here and it was perfect. The staff were very helpful and we loved having a swim, sauna & steam room the following morning. Note: The tea & coffee making facilities are in the drawer.

"Overnight stay with breakfast"

5
23/12/2015

This was a very comfortable hotel with typical Best Western individual character. Excellent value, well appointed and very clean with friendly staff. Breakfast was good. The hotel has leisure facilities, including a swimming pool but we didn't have time to use them.

"Enjoyable stay"

4
21/12/2015

Stayed here recently as enjoy going out in Ramsbottom. Centrally located although sat nav struggled to find it and told us to drive down a dirt track which we luckily ignored. Receptionist (named Ashleigh I think) was very helpful and welcoming. Room was clean and bed was comfortable however room was rather small and bathroom was dated. This was not an issue though as only stayed for one night. Didn't have the opportunity to use the leisure facilities but will be returning and will be taking advantage of what looked like a very nice pool and jacuzzi. Missed breakfast but will try on our next stay. Bar stayed open late and was told stays open all night which is always a plus. Next stay we are having the bridal suite over Xmas when we are visiting friends and family in the area. Would recommend.

"Character hotel in Ramsbottom"

4
20/12/2015

This hotel is pleasantly situated within easy reach of Ramsbottom town centre and attractions such as the East Lancs Railway with its steam engines, Holcombe Hill and the surrounding countryside. The hotel was originally a candle factory and is full of character. There is an indoor swimming pool. The rooms are comfortable and the breakfast is good.

"Simply appalled"

1
14/12/2015

This hotel was very overpriced. A friend and I stayed for a Christmas shopping trip for two nights. We had a number of let downs including the self proclaimed stunning, contemporary restaurant being unavailable to us and the "extensive" restaurant menu limited to whatever the Christmas party guests were having; which to be honest was pretty poor quality - and at a premium cost and worse than that we had to suffer the same menu both nights of our stay! Cold showers and very basic and dated amenities made this trip even worse not to mention freezing cold "temporary" restaurant with no atmosphere for those not partaking in the parties the alternative being hunched over a low level bar table. To top it off; when sending a formal complaint - our emails wont go through to the "contact us" email (or they say they dont).

"Perfect for a one night stay with the kids"

4
06/12/2015

We stayed here for while attending a wedding in Ramsbottom. The kids and I had a gap between the ceremony and reception so we came back to swim and relax at the hotel. It isn't super fancy but it does have charm. Positives: clean, cozy sitting areas, nice pool and jacuzzi area, family sized room had ample space, close to town and value. Negatives: older furnishings and carpet, kind of musty in the halls. We chose to walk into town for breakfast so I can't speak to the quality of the food. Overall we would come again.

"Top notch"

4
06/12/2015

Visited my son and family in Rochdale and stayed here Saturday and Sunday. Warm and friendly greeting on arrival, although the sat navigation system could only get us to within 200yds, could do with a larger sign on approach road. Room spacious well equipped and clean, comfy bed, although a little bit on the small side for a double. Straight to the bar then where the leather furniture awaited us, the bar is small but well equipped and again the service was excellent. Lainey straight to the hot tub (I had to stay in the bar as she forgot my trunks) we will be back in the spring. Thanks everyone for a lovely weekend.

"Exceptional"

5
03/12/2015

We were visiting family in Lancashire and decided to book one night in the Old Mill Hotel Ramsbottom. We had a double room four poster which was extremely comfortable and very clean. The room had large flat screen TV, coffee making facilities, iron and ironing board. The bathroom was large and had a bath with shower and plenty of shampoo and shower gel. The young lady on reception was very friendly and professional during our stay also were the breakfast staff who looked after us very well. There was a large choice of breakfast from continental to full English. We did not get to use the spa but another guest commented on how good it was and we should definitely give it a go next time. Ramsbottom is a lovely little market town in the beautiful Lancashire countryside and is a must to visit at anytime of year. the only let down was the weak wifi signal which for me did not work at all. Overall 9/10 and if the wifi works next time I would give a 10/10

"Just OK, but could have been great with minimal investment: They don't seem to be trying"

2
01/12/2015

We booked two rooms for two nights to attend a family wedding in the area. There were no major disappointments, but it was clear that a very small investment could have turned what was a barely OK stay into a great one. Most of these things are obvious, giving the impression that nobody really cares enough to make it better. We arrived at tea time on a rainy Friday evening, having put the postcode from the website into the car's Satnav. This led us to a back yard of several flats, and no sign of there being a hotel in the vicinity. The few signs pointing us towards the hotel had petered out as we got closer. We phoned the hotel and they told us "Yes, if you go to the postcode on the website, you'll end up in the wrong place. Enter this postcode instead….." This worked, but, since it is clearly a common issue…. Obvious suggestion no. 1: Change the postcode on the website to one that actually takes drivers to the hotel. The hotel advertised free Wi-Fi, but this was only available in the public areas, not the rooms. The hotel isn't vast. It would be a simple matter to install two repeaters which would extend the Wi-Fi to the two areas where the bedrooms are situated. Meanwhile the information in the bedroom advises guests to call reception for the password. Obvious suggestion no. 2: Make the small investment in technology (Less than £200 and 30 minutes to install) to extend the Wi-Fi to the bedroom areas, and hence fulfil the expectation that the website and guest information are creating. Having seen the name of the hotel and the picture giving it a rustic appearance, I expected to learn something in the hotel about its history, and how it fitted in the industrial and social history of the area. This kind of thing can bring a location to life for guests. There was no information about this, only the obligatory rack of pamphlets from local tourist attractions. Obvious suggestion no. 3: An A3 summary of the history of the building in reception would add some interest to what is otherwise a fairly drab building. And lastly: Obvious suggestion no. 4: Service or replace the hair driers, so that rather than sounding like a hurricane and blowing like a cool breeze they do the opposite. It would be so easy to make this place so much better.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review, In regards to the postcode on the website being incorrect I can clarify that the sat nav post code on our web site and our correspondence is the correct post code. I will be looking at the hair dryers in all the rooms to check if upgrades are required. WiFi is provided throughout the hotel I am sorry you could not get a connection in your room however if this issue was raised at reception this problem could have been rectified. We thank you for your feedback. Warm Regards Vicky McLeod General Manager

"Very enjoyable stay! "

4
22/11/2015

We stayed here for 1 night and it was very nice. Room was very clean, staff were very helpful and friendly. We had the full English breakfast which was very tasty and we also enjoyed the leisure facilities. Parts of the hotel were a bit tired as mentioned by a few other reviewers but that didn't affect our stay. Good value for money!

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your kind words, I am pleased to here that you enjoyed your stay here with us and enjoyed our full Lancashire breakfast that is cooked to order, and made full use of our leisure facilities. We look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"Its OK"

3
20/11/2015

I am a seasoned traveller unfortunately! I had just had 2 nights in the centre of Chester in the Best Western Premier Queens hotel and this was complete luxury in every aspect compared to this Best Western accommodation. It was somewhat of a come down and not cheap either @£64 for just a bed/accommodation. I thought the rooms were comfortable but could do with some kind of sparkle/upgrading- when compared to the market leading Premier Inns. The shower in room 35 was not very good and took some getting right.\\ I bet the view out of this room is fantastic in the daylight with views towards Bury- I arrived and departed in the dark! I went around the village for food and drink since there were many restaurants close by and I didn't want to pay £13 for a steak burger! The corridors and stairs leading to the rooms/restaurant are also narrow which could potentially affect some customers. There was free wifi and also nice tea/coffee facilities. It is very convenient for the village if you are brave enough to walk down the bumpy roads etc! Its nice to potentially use the pool and gym- note to reception they never mentioned if these facilities were free to paying guests! All staff were nice and friendly- no problems that way-you will be looked after.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review, I am pleased you enjoyed your recent stay with us I have informed maintenance about the shower in your room. I can confirm the views from the top floor are amazing i'm glad that you got chance to explore our quaint town. We hope to see you again soon. Warm Regards Vicky McLeod General Manager

"Good value for money stay with friendly service"

4
16/11/2015

stayed here on business for one night. It does have a well appointed swimming pool which I didnt use but looked good. I did use the gym which is tired to be honest but has a good selection of free weights and cardio machines. The bedroom I had was well appointed with wifi (nice touch). I didnt stay for breakfast so I cant comment on that but I did have an evening meal which was very welcome after a 4 hour drive and very well portioned. Overall very happy and would stay again.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review, I'm please you enjoyed your evening meal and i'm sorry you didn't get chance to sample the breakfast as it is made to order with full continental as well i'm sure it would of set you up for the day. I am glad you got chance to use the gym and hopefully you will have a little more time next time for a swim too. We look forward to seeing you again. Warm Regards Vicky McLeod General Manager

"Good Value for Money"

4
11/11/2015

Wife and I had occasion to stay overnight whilst visiting friends in Ramsbottom. We had room only as we thought breakfast rate was expensive at £10.00 per person, and to be fair there's plenty of places nearby for a good breakfast. Hotel is a 3 star, but its very clean, has good size rooms and a swimming pool with Jacuzzi, sauna, steam room all of which I used in the afternoon. Here are my marks for the hotel.(out of ten)..... Cleanliness 9. Room 8. Staff 8 Facilities ie wifi/bar 8. All in all I'd certainly recommen this hotel, if you're looking for somewhere to stay in up a Ramsbottom, The Old Mill is well worth it.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review, I am pleased you found your room clean and comfortable and made use of the leisure facilities whilst you were here. Thank you for recommending us and we do hope to see you again in the near future. Warm Regards Vicky McLeod General Manager

"End of Beyond"

4
29/10/2015

Very narrow surrounding roads for an urban area. The hotel has a reasonable amount of parking spaces. My room was an upgrade for having loyalty card so it was a reasonable good size with King Size bed. Everything that I used in the room worked fine. Good selection of breakfast items. A reasonable choice of dishes on the evening meal menu.

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review, I am please you enjoyed you stay here with us and the breakfast staff especially exceeded your expectations. We do have a large choice of evening meals available not only the A La Carte but also our bar menu and our Table D Hote menu I do hope you get chance to sample these next time you visit. Warm Regards Vicky McLeod General Manager

"value for money"

5
26/10/2015

the hotel was first class ,with a nice swimming pool, and the rooms were cosy and very clean,, the waiting staff at breakfast could not do enough for us .they were so friendly and helpful, and the place is so near to the moors for walking or the heritage east lancs railway, and the motorway is very easy to get to we had a great weekend , thanks to all the staff . we will visit you again!!!

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you for your recent review, your review is very accurate we are close to all kinds of walking routes as well as been easy accessible by motorway links. I am delighted you enjoyed your stay here with us and we look forward to seeing you again in the future. Warm Regards Vicky McLeod General Manager

"Very nice but short stay"

5
11/10/2015

This was the local hotel where many of the guests for a local wedding were staying. A phone call earlier in the week to ask if we could please check in early so we could change etc after a longish journey. No problems here. Efficient staff, comfortable room, decent ales at the bar.... what more could we have asked for?

Vicky_McLeod_GM, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review
Dear Guest, Thank you very much for your review, I am glad you appreciated the courtesy call at the beginning of the week and where we can we do try and accommodate are guest requirements. I am pleased we exceeded your expectation and we hope to see you again in the future. Warm Regards Vicky McLeod General Manager

"What a great place to stop - we would recommend it to anyone"

5
06/10/2015

We arrived on the evening, due to a satnav issue we got lost and had to call for directions, reception staff were great, so helpful and friendly. We had a family room which was large and comfortable, both the kids loved it! The pool was fantastic! unlike some places they didn't have a time limit on when children were allowed in the pool so we made the most of it. The breakfast was brilliant, Continental Buffet and Full English cooked to perfection. Next time we visit we plan on getting there earlier so we can try out the evening meal as the menu looked great. Fantastic place, we are looking for an excuse to go back soon!

"Good"

3
01/10/2015

This hotel has be great to stay in,the staff, the service was exquisite,the food was quite over priced, the leisure par of things was very good the gym was good for all kinds of people ,the rooms we're cleaned cwry will,the staff are very polite

"Wedding Party!"

5
30/09/2015

After booking our Wedding at the Fisherman's Retreat, we needed to find a hotel that could accommodate all of our guests for the two night stay - we couldn't have found a more perfect venue! We would like to thank all of the Staff at the Old Mill for making our stay so enjoyable! You couldn't do enough for us, the food was excellent and the bridal suite was lovely. The guests enjoyed the pool and everything was clean and comfortable. I loved this hotel as it is very quaint and perfect for photos. The very kind man behind the bar also kept this open once we arrived back in the evening until 3am, which kept our guests very happy! The lovely staff were also very helpful if providing me with hot water and lemon to help my throat :-) The staff really went out of their way & we will definitely be recommending you - Thank You!

"Wedding party"

5
26/09/2015

From checking in at this hotel the service was very good. Staff friendly and helpful. The food in the restaurant was very good. We had a family room with was spacious and comfortable. It has a lovely pool. Very warm and friendly atmosphere. On arriving back from the wedding very late the gentleman behind the bar was very helpful and accommodating with our drinks service even though he was on his own and there was a lot of us. Breakfast was excellent. Would definitely recommend.

"Buisness trip to a tourist area!"

3
23/09/2015

The Old Mill was perfectly adequet for what was required, somewhere to sleep the night before a day long businees meeting in a local industrial unit. Second time of stopping there for me so I knew what to expect, rooms are a bit tired round the edges and more geared for the fell walkers and hikers who are there more typical summer clients I imagine. Excellent full English breakfast and very scenic location in the daylight. Half way up a steep hill so not for those who are not great with slopes. It is also set up with a very small swimming pool and health centre used by the locals so if you have a room at the front expect to hear cars coming and going from quite early in the morning.