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Best Western Premier Milwaukee-Brookfield Hotel & Suites, Brookfield

1005 S Moorland Road, 53005-6900, Brookfield, United States - Vedi su una mappa
Best Western Premier Milwaukee-Brookfield Hotel & Suites - Facciata dell'albergo Il Best Western Premier Milwaukee-Brookfield Hotel & Suites è situato nel centro di Brookfield. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Poiché crediamo nella nostra capacità di superare le aspettative di ogni nostro ospite, ci impegniamo a offrire il massimo del confort e un'esperienza di soggiorno insuperabile. La passione del nostro personale si riflette direttamente in un'eccellenza senza eguali nel settore!Situato in posizione favorevole vicino all'uscita dell'Interstate 94 tra Milwaukee (otto chilometri circa) e Madison (80 chilometri circa), il Best Western Premier® Milwaukee-Brookfield Hotel & Suites si trova nel cuore del distretto industriale e ricreativo del Wisconsin. All'inizio del 2017, una ristrutturazione completa ha trasformato questo hotel di lusso nella struttura Premier di Brookfield! La cultura del servizio che abbiamo creato offre a tutti gli ospiti che ci scelgono l'esperienza straordinaria che si aspettano da un hotel Best Western. Questo hotel a sei piani dispone di 128 camere arredate con gusto e molto spaziose, perfette per una famiglia numerosa proveniente da fuori città o un viaggiatore d'affari esperto che cerca confort e tranquillità. I servizi comprendono un atrio interno con piscina, idromassaggio, centro fitness, business center, atmosfera informale e sala cocktail presso il ristorante interno Ground Round®, noleggio auto Avis® e la nostra fantastica colazione all'americana completa a buffet gratuita. Disponiamo inoltre di un'elegante area per meeting e banchetti ampia oltre 460 metri quadri, perfetta per eventi aziendali e sociali. Se cerchi un luogo in cui rilassarti o socializzare a Brookfield, Wisconsin, il nostro hotel è senz'altro la soluzione migliore. L'hotel si trova a pochi minuti dal Milwaukee County Zoo, dal centro commerciale di lusso Brookfield Square, dal luogo in cui si svolge il Milwaukee Summerfest, il più grande festival musicale al mondo, dal Miller Park, sede della squadra di baseball dei Milwaukee Brewers e dall'Erin Hills Golf Club, sede dello U. S. Open Championship 2017. Ci troviamo inoltre vicino a numerose aziende, tra cui Froedtert & the Medical College of Wisconsin, il Children's Hospital of Wisconsin, Fiserv Inc. , GE Healthcare, Kohl's®, Harley-Davidson®, Rockwell Automation, Northwestern Mutual Life Insurance e molte altre.

Best Western Premier

Milwaukee-Brookfield Hotel & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Colazione all
    Colazione all'americana
  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Personale multilingue
    Personale multilingue
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2019
Basato sul parere di 119 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
62
Molto buono
29
Nella media
15
Scarso
7
Pessimo
6
CONSULTARE I PARERI SU
Affari Affari
21
Da solo Da solo
4
In coppia In coppia
22
In famiglia In famiglia
53
Viaggio con amici Viaggio con amici
11
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Amazing Hotel"

5
Lisa C, La Crosse, Wisconsin 09/10/2019

This was an exceptional Hotel. Very modern looking and the rooms were great. The pool area was beautiful and the breakfast area was very large. We were updated to a suite because our room was not ready. How lucky we were! Loved It!

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your stay with us, and hope to see you again soon!

"Problems degrade otherwise nice hotel"

3
faulkner2, Nashville, Tennessee 08/10/2019

Friendly staff except for night shift person very defensive about lack of maid service. Said privacy notice was on door. Not so after breakfast. There is a long walk to the elevators from check in. Lower two floors are exposed to very loud atrium and pool noise when kids are present (they were) and shrieking. Will look elsewhere next time, they are many choices in the area.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We will be sure to share your feedback with our team to improve services where possible going forward, and apologize for the issues you encountered during your stay.

"Not what I expected"

3
User 20/09/2019

I booked this place based on the photos which led me to believe it was a nice hotel. The loddy/pool area are great! The rooms are a different story. I was on the 5th floor to my surprise the nice idea I had about my room was quickly shut down. There was hair all over the bathroom my shower was dirty like no one cleaned it. It smelled musty. The sitting area was dusty and also had stains on it.I was completely let down with the cleanliness. I will be staying at another hotel next time.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We will be sure to share your feedback with our team to correct the issues that you have mentioned, and apologize for any inconvenience caused during your time with us.

"Remodeled"

5
John H, Milwaukee, Wisconsin, United States 19/09/2019

The recent remodel of the former Midway Best Western transforms the hotel into a modern, chic hotel. The atrium is very nice now, with the cloudy plastic bubbles replaced wtih clear and clean glass. The bartenders always ask if you want your drink "to go".

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"My first stay at a BestWestern Premier Hotel - WOW"

5
Richard S, Iowa City, Iowa 16/09/2019

We are frequent customers at Best Western Hotels in the USA and I have a Platinum rating on my account. The BW points never expire - unlike my other hotel chains. We have used our BW points to stay at great hotels across Europe - most recently in Paris, France. I have know many levels of BW hotels - and rooms. They are all owned independently and the quality varies - along with the prices, of course. Even the worst in some small town in the middle of nowhere still provides a good place to sleep, but the hotels classed as Best Western Plus provide a higher level of comfort and service. And now Best Western has introduced the Premier class of hotels. This was my first experience - The BW Premier Milwaukee Brookfield. I reserved a King room with a sofa and we were checked in quickly, I had an early meeting so I pre-registered and requested an early check in time. They had our room ready when we arrived. The room was large and the king bed was comfortable. There was a couch and a coffee table - and a good sized desk for working with lots of outlets available for my computer and other "stuff." The room had a coffee maker, refrigerator, and a microwave. In the bathroom there were towels with a thickness and absorbency that was a mark of excellence -- with actual little bottles of shampoo, conditioner and body wash - rather than a dispenser on the wall that never delivers any products ... (I want to be green and eliminate plastic bottles, but can't someone build a dispenser that can deliver some liquid or gel when I am standing in a stream of shower water with my eyes closed ??) The room had a feature that is a first for me. The large flat screen TV on the wall had a panel on the wall below it that is an AV input panel for the TV. If you have a laptop with RCA cables or an HDMI cable you can plug in and watch your own show on the TV. I like that !! The free breakfast was provided in a large open room with lots of tables. I liked the fact that the silverware was metal -- and the plates were not paper .... more quality. There is a large pool and an exercise room that I did not have time to use. From start to finish our experience was perfect - at a price that was hard to beat. We will be looking forward to more Premier facilities as we continue to choose Best Western hotels.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your stay with us, and hope to see you again soon!

"Just Average"

3
Sary S, Des Plaines, United States 03/09/2019

Found that the bathroom needed attention with cleaning; found hair in the tub. Breakfast wasn't bad just make sure you know the hours are different on the weekends than weekdays (they may not provide that information to you at check-in). Nice pool area.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We will share your feedback with our team to address the items you mention, and we hope to see you again soon!

"Really great hotel"

5
jakneb, Omaha, Nebraska 02/09/2019

Stayed only one night in June. We were very impressed with the cleanliness and overall maintenance of the common areas, particularly the interior open pool area. The breakfast buffet was fantastic. Multiple options for those with dietary restrictions. I was so happy to see soy milk. Items were restocked regularly and tables were cleared quickly. Would definitely stay again!

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"This Best Western gives you a lot of bang for your buck!"

5
RoseMac2014, New Jersey 28/08/2019

My husband and I enjoy visiting MLB stadiums. We came to Milwaukee to see the Brewers and this Best Western was walking distance to Miller Park. It was an easy walk and well lit, so a great location. They also offered a free shuttle back and forth to the stadium. Our room was very clean. We loved having both a refrigerator and microwave in the room, as well as a safe. We brought our swimsuits and enjoyed a swim in the large pool. There was plenty of free parking. Breakfast was exceptionally nice with scrambled eggs, hard boiled eggs, sausage, yogurt (in containers to go in fridge and also a yogurt machine), fresh fruit, oatmeal, pancake maker, breads, muffins and danish with of course coffee, tea, milk and juice. In the lobby they served coffee, tea and hot chocolate all day long, with cookies in the afternoon. There was a very good casual restaurant and bar on the first level. Lots of guests were there to have a drink or a meal before and after the game. Check in and check were were both quick and easy. The front desk staff was very helpful when we had questions about visiting some local sites. Both my husband and I felt that this Best Western tried to anticipate and meet any need you the traveler might have. It was a pleasure staying here and when we come back to Milwaukee, we would stay here again! Great job Best Western!

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Great Location - Excellent Property "

4
Photoman03, Wisconsin 28/08/2019

Best Western Premier does it right in Brookfield. Easy access from the interstate and plenty of parking. We checked in online so the time at the desk was minimal and the representative was knowledgeable and professional. A good experience. This is a great open area adjacent to a large pool and hot. Both were well used. Our suite was large, clean and had everything we needed. Breakfast is good, but busy as the hotel was sold out. Thanks for a great stay!

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Good bang for the buck."

5
grulgotha, Regina, Saskatchewan 27/08/2019

Went to the HD museum, rested my feet and body in bed that night in a nice hotel. Regretted not having my swimsuit with me as the pool and hot tub looked inviting. I would absolutely stay there again.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad you enjoyed your time with us, and hope to see you again soon!

"5 night stay"

2
Maryjo0707, Brookfield, Wisconsin 26/08/2019

Our stay was for 5 nights. The afternoon staff " Becky" was very rude during the week. Every day I had to go and get a new key as it locked us out each day. We had to ask for housekeeping to come to our room everyday or we would be missed!! This was one of the worst experiences I have ever had....

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are sorry that our hotel is not a good fit for you, and hope you find a hotel more suited to your needs in the future.

"Hotel was nice, staff not so much"

2
User 13/08/2019

Very comfortable beds, nice pool, clean. Staff was so rude. Becky was especially awful. Would not let us use the Atrium for guests to sit in. The breakfast staff was really rude too. Locked doors right at 930 and started pulling all the food. Refused to refill items such as syrup or milk.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. While we do strive to assure all guests have a comfortable stay with us, due to our security policy, only registered guests are allowed to utilize our facilities for the comfort and safety of all our guests. We apologize for any inconvenience this may cause.

"Great Stay!"

5
User 07/08/2019

I have not stayed at this Best Western for approximately 7 years. What an amazing difference!! So many positive upgrades! The greeting at the reception area was exceptional! The room was very orderly, clean, and quiet. We had a great night sleep on a very comfortable king size bed. In the morning we enjoyed a fantastic "weekday" breakfast of waffles, greek yogurt, cheese omelettes, Canadian ham and bacon! The coffee was wonderful also. I feel that I could compare the price I paid (with similar amenities, pool, hot tub, hot breakfast) to hotels charging $40-$50+ more per night. Thank you Best Western-Brookfield for a great night stay at a reasonable price. I will definitely return.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Good quality stay"

4
Matthew W, Jacksonville, Illinois 30/07/2019

Stayed 2 nights. Everything was good. Good job by all staff we encountered. Basically everyone did there job. Nothing stood out as exceptional, but I don't expect people to be perfect. Everything was clean, it was quiet and peaceful.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us and hope to see you again soon!

"First time in Brookfield"

3
MJMAdventures, Stoney Creek, Canada 29/07/2019

Hotel was fine. Was on the top floor so was quiet. Hotel is a little dated and in need of some work. AC unit in the room was very loud and needs to be replaced with something newer and not so noisy. Breakfast was okay. Could use some fresh fruit and other choices to make it a little more healthy.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We hope to see you again soon!

"Excellent"

5
User 29/07/2019

Best western premiere was a really great hotel for the price! Awesome breakfast and nice rooms. The restaurant had great options too.We would definitely stay and eat here again next time we are in the area!

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Good Value for the Money"

5
User 19/07/2019

We stayed at the Best Western Premiere in Brookfield while attending a Brewers game. We have stayed at this hotel location many times in the past. We appreciate the BW “re-branding” efforts and the updated feel of the property. Our room was spacious and clean and met our needs for a one-night stay. Hotel staff were friendly and helpful when asked about local transportation options. We will return to this hotel as it is close to Miller Park and only a short Uber ride to downtown attractions.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Great stay"

5
-ribeye03, Adams, Massachusetts 18/07/2019

Very comfortable room, great breakfast, pool, hot tub, parking, restaurant & bar(Ground Round). This is a great hotel. Just needs an airport shuttle so that you can stay an extra day or otherwise no car rental. Brewers games, bucks games.....

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Clean hotel and great staff"

5
User 15/07/2019

The pool and lounge area were great for families and groups to meet. We could watch the kids in the pool while relaxing with friends and family. This area was very spacious and was in a great location.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review, We are glad that you enjoyed your time with us, and hope to see you again soon!

"Thiefs for maids"

1
User 14/07/2019

Dont stay here or leave items behind, or they will steal them. I left a charger behind knowing exactly where it was. I called before leaving town and told them where it was (before checkout time) they said they would leave at front desk. They did not have it when i showed up at 530pm. Gm made a call. Someone told him it wasnt there. That was the end of it. Now im out $46 to replace a charger.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Hello, thank you for your review. We do our best to return all items left behind to the guests as quickly as possible. We did check this room for your item prior to the maid even cleaning the room, and it was not located. We apologize for any inconvenience this may have caused.

"Great Breakfast and Pool Area"

5
Passport22001692814, Lancaster, Wisconsin 14/07/2019

The hotel was clean and comfortable for 5 people. Three children under the age of 10, absolutely loved breakfast and the pool. It's an affordable option if vacationing around the Milwaukee Zoo area. I recommend this hotel.

AngelaC8383, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Awesome Hotel"

5
PSZombie, Ingleside, Illinois 11/07/2019

The hotel was very clean and updated. The staff was friendly and helpful. The breakfast was delicious.The rooms were spacious and clean and very modern.The parking lot has lots of room.We really enjoyed our stay at your hotel.

"Updated Hotel"

5
chrisb2563, North Port, Florida 08/07/2019

Best Western Premier is an excellent value. The hotel is updated and clean. Breakfast was great! We will stay here again and definitely recommend to others. The king bed was comfortable, the pool atrium area was nice. The staff was friendly.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"My vacation stay at the Best Western premier hotel Brookfield Milwaukee hotel"

5
User 07/07/2019

My stay at the Best Western hotel what's an excellent experience it's a very clean hotel all the staff was excellent. While I was out and about I found myself thinking I couldn't wait to get back to the hotel it was so peaceful there and beautiful everything was excellent.

AngelaC8383, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad you enjoyed your time with us, and hope to see you again soon!

"Fun!"

4
Sheryl B, Necedah, Wisconsin 03/07/2019

My granddaughters and I stayed in a poolside room. They room itself was very clean and the beds were so comfy with plenty of pillows. The Granddaughters just loved the pool. The atrium area itself was just wonderful. In the morning they offer a very nice breakfast that was included in the price of the room. The coffee was great! This was a very nice place to stay that was close to the zoo. The girls are already making plans for our next stay.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for the kind review. We are glad that you enjoyed your stay with us, and hope to see you again soon!

"Nice place & great location"

4
User 03/07/2019

Wonderful atrium and pool area. Nice breakfast. Staff are friendly and helpful. Within a few minutes drive from zoo, Brewer stadium, breweries and downtown with short drive on freeway. Brookfield id a really nice area of Milwaukee. Great eating options and shopping close to this Best Western.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Best western Premier Brookfield, Wi"

5
omarm2000, Denver, Colorado 02/07/2019

Great amenities from my arrival time Tim, made sure I was comfortable and satisfied. Then housekeeping was always on point. The supervisor of the housekeeping even stopped by and made sure I had everything in order and since I was missing tooth paste she delivered it. This type of service was above and beyond. Lastly, Becky from the front desk made sure my mail was handled. I will definitely be back. Thanks for your help.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Terrible Service and Front Desk"

1
User 24/06/2019

Terrible and unfriendly service. Wouldn't recommend. No pillows for sofa bed. Loud guests outside of our room and pool even after pool close. When voicing those concerns you just get blown off. Stay elsewhere!

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
We are sorry to hear that your recent stay was less than pleasant. Unfortunately on the weekends, the rooms surrounding our pool area, are not in the most quiet area of the hotel due to the pool and elevators being right along that same corridor. We do our best to advise guests of this when reserving rooms on the first and second floors and offer rooms in our hotel tower as an alternative as this area is much more quite. We will address the concern as far as not being able obtain additional pillows with our evening staff, as that should not have been an issue, and apologize for any inconvenience.

"Overnight stay in Brookfield"

5
DOLORESC03, Battle Creek, Michigan 09/06/2019

Excellent hotel, service & breakfast, eggs, bacon, sausage, waffles, bagels, toast, biscuits/gravy, cereal , juices, coffee. Had a really nice indoor pool, bar & restaurant. Food was really good in the sports bar.

AngelaC8383, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad you enjoyed your time with us, and hope to see you again soon!

"Perfectly Comfortable"

5
BlondeItalian, La Crosse, Wisconsin 30/05/2019

Pleasantly clean & inviting. Easy location access & parking. The staff was friendly staff & a welcoming beautiful lobby when you first arive. We had a great nights sleep, and loved the pillows/bed in the King suite. Phenomenal pool/hot tub and the breakfast provided in the morning had a vast variety. I will definitely return on our next Milwaukee Brewers game venture.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Graduation stay"

3
Fearless07210100794, Green Bay, Wisconsin 20/05/2019

I wouldn't stay at this hotel wanted a wakeup call. But phone didn't work. Ground round restaurant wasn't good never anyone at check in desk. Breakfast started too late, we needed to be at daughters graduation by 7:30

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We will address the items that are hotel related that you mention, and pass your comments about the Ground Round to their ownership for review. We apologize for any inconvenience these issues caused during your stay.

"Classy & Clean"

5
User 06/05/2019

This is a beautiful hotel with a cool location right on the riverfront. The staff was friendly and the room was spacious and very nice. This is a great place for a business trip, but families would enjoy it there as well. The room was also nice and dark at night, which I love in hotels.

"Great hotel with spacious pool area"

4
Tara T, Peoria, Illinois 29/04/2019

Stayed here two nights for a basketball tourney weekend in Milwaukee. Great location right off the interstate and the pool area has a huge courtyard for guests to hang out. The hotel was clean and the rooms were updated. Cookies were available in the evening at the front desk which was a nice touch. The only negative is it's a long walk past the pool to get to elevators if you're on a higher floor.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Business"

5
User 13/04/2019

Very clean and friendly. Comfortable beds updated rooms. Convenient location. The staff was friendly and always ready to help. The hotel was clean and had a clean smell as well. The morning breakfast was hot and fresh

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Someone is paying attention to what matters!"

5
User 13/04/2019

Great value for the money. Well maintained and super clean hotel with good restaurant next door. The pool and hot tub were so clean they literally sparkled. It's obvious the people who run this place understand what matters.

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We hope to see you again if your travels bring you back to our area!

"Overnight Getaway"

5
Passenger33126986005, Racine, Wisconsin 16/03/2019

Had a wonderful stay! Staff was super nice the continental breakfast was great as well as the whirlpool and pool, asked for later checkout and got to checkout at Noon! Overall wonderful experiance. Looking forward to another stay!!

F6992FKangelac, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Great Atrium/Poor Service"

3
User 18/02/2019

This hotel has an awesome atrium and pool area but the room cleanliness is poor and the customer service is awful. We were promised this room at 1pm and it never got cleaned and given to us until 3:45pm. The staff at the front desk just didn't care.

AngelaC8432, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We apologize for the delay with check in. Normal check in time is 3 PM, and we make every effort to assist with requests for early check in, although we may not always be able to do so. We apologize for any inconvenience this caused during your stay.

"Quiet location"

5
User 18/01/2019

Nice quiet place. Good amenities as well as a great staff. Priced perfectly for any traveler. Pool is clean and well maintained. Breakfast is ample for being included in price of stay. Highly reccomemd for business travelers in new berlin area

AngelaC8432, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, so much for your kind review. We hope to see you again soon if your travels bring you back to our area.

"Review"

5
Tyrone B, Madison, North Carolina, United States 08/01/2019

The room was bigger than other hotels we had stayed at. Internet worked great. Pool area was nice. Room was clean. TV was a nice size. Great view from 6th floor. Staff were nice. We were able to park close to main walk in door most nights. We enjoyed the full breakfast.

AngelaC8432, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Welcoming!"

5
KatieHal3891, Big Bend, Wisconsin 01/01/2019

I was SO delighted with the customer service at check-in, then received a phone call shortly after, to check that our accommodations were ok! I was very impressed by that, and with the room! The pool area was FANTASTIC, and there was a full breakfast, that was delicious!

AngelaC8432, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, so much for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Brookfield BW"

5
G2229IImichaelr, Milwaukee, Wisconsin 24/12/2018

Attended wine tasting event in conjunction with spending quite, private time with my wife. Enjoyed pool and hot tube. Location was great for name restaurants, shopping & general special events.Highly recommend for weekend get-a-way.

AngelaC8432, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Beautiful, Clean Rooms"

5
User 25/11/2018

Great place to stay, easy access from highway. Very clean and beautifully decorated. However, the prices could have been a bit lower because by the time all the "whatever they are fees" are added on to the seemingly low price, your price has gone up $30-40 from the original price. The Ground Round was part of the hotel and the food was pretty decent but the prices were quite high, I think. For that reason, even though I enjoyed one of their way overpriced burgers, I would not eat there again. I could have gotten a wonderful steak dinner somewhere else for just a few more dollars.

AngelaC8432, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We hope to see you again if your travels bring you back to our area.

"Beautiful pool, comfortable stay"

4
Jenn12090, Cincinnati, Ohio 12/10/2018

This hotel had a very beautiful indoor pool. It also had a delicious breakfast, comfortable beds and a nice bright bathroom. The one complaint I have is that the morning of our check out on Monday October 1st the maid kept trying to come in multiple times even despite us saying the room was still occupied. That was kind of annoying but overall this hotel is a good place to stay near Milwaukee

AngelaC8432, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We will share your comments with our staff to improve services going forward, and apologize for any inconvenience this issue caused.

"Good place to stay"

4
Sandra P, Morganton, North Carolina 02/10/2018

Travel for a funeral,room and bed was great,big and roomy.The breakfast was pretty good,several choices did not go away hungry. The only complaint I have is our room was located in front of pool and one night it was very noisy,pool was supposed to shut down at 10,but it was still pretty loud at 1.

AngelaC8432, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We hope to see you again soon!

"Quiet, Comfy, and Clean"

5
User 30/09/2018

Everything was wonderful here. It was an extremely nice hotel with large, clean rooms, and kind staff. The hotel was very quiet, and the beds were extremely comfortable. The area around the hotel has plenty to do and plenty of places to eat.

AngelaC8432, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We hope to see you again if your travels bring you back to our area!

"Great place to stay"

5
85cb900custom08, Winnipeg, Canada 24/09/2018

We found this hotel to be very clean, excellent breakfast, excellent service all around, from front staff to continental buffet staff, to the maintenance and housekeeping staff. Everyone is approachable and helpful. Amazing that the buffet used actual dinnerware and real cutlery, instead of throwaway plastic and paper. This is truly impressive. The green program to have your bed made every day without changing the sheets, this is also another great for the environment initiative. The beds are very comfortable. Best of all the hotel is very clean and especially quiet. You could not hear any other patron or any TV below your room, or above it and not even beside you. A wonderful hotel located a block away from Milwaukee. Ideally located and well appointed.

AngelaC8432, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us and hope to see you again soon!

"Bait & Switch Rates."

1
Charles V, Chicago, Illinois 20/09/2018

Spent a considerable amount of time negotiating a rate for my employee's while on business(79 plus tax), and attempting to actually get the hotel to honor rate was ridiculous. Front desk staff hasn't been trained to book rooms, honor rates, respect clients time, or act professionally. After spending 20 minutes alternating between being on hold and debating the finer points of negotiated rates. Wish the management had the courage to pick-up the phone and speak to me themselves rather than force some girl working her first day to play telephone with me about rates. Gave up in frustration, although bestwestern.com clearly shows inventory & availability. Took less than 2 minutes to book at another property.

AngelaC8383, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Hello, As clearly satated by our sales director and front desk staff, the rate we initially gave you was for a limited time, and valid on standard room types only. Unfortunately, for the dates you requested we were almost sold out and did not have those room types or rates available. Since you chose to become verbally abusive to our staff multiple times, we unfortunately will not be able to accommodate your visitors in the future, as we just do not seem to be the right fit for your needs.

"Loved it!"

5
mgaryblock, Little Falls, Minnesota 09/08/2018

Interesting hotel. Huge!! They have a great staff also. We had about 28 rooms and the comment on some of the rooms was that some of the room windows were a bit weird because of their design. Loved their breakfast. One of the best that I've experienced this year at a hotel.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Great Hotel!"

5
User 08/08/2018

Check in was a breeze, the room was very nice and cool when we arrived (beginning of August). The staff were all pleasant and smiling. The breakfast was good.We had a suite room and it was big and roomy, didn't feel cramped. We were on the second floor of the atrium section and it wasn't noisy.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Overnight"

4
patchino2, Naperville, Illinois 07/08/2018

Nice hotel for the price. Room, staff, and service were very good. Had a slight problem with the loudness of the a/c. The internet was great. The pool was clean and warm. The breakfast was tasty, especially the waffles.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Not what I expected"

3
User 07/08/2018

Was disappointed with over all quality of our stay. The hotel is not as a fresh and modern as it appears in photos of the booking websites that I reviewed prior to booking. The elevator was in poor condition. Our Dbl queen room was only equipped with enough towels for 2 people. If you need a cot, this hotel does not provide them. The breakfast area was very congested. Staff could not keep the food stocked and the area clean. For the amount of money paid to stay, I was disappointed. I have stayed in other hotels for half the price with a much greater quality.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. Our elevators were recently rebuilt, and are still in the process of fully breaking in, which is why there is a slight vibration on higher floors. We will be sure to share your feedback with our staff to continue to improve services to our guests in the future, and apologize for any inconvenience you experienced during your recent stay.

"Nothing “Premier” about our experience..."

3
Badger27, Wisconsin 29/07/2018

We stayed here just last night. Upon our arrival which was about 2:30, thirty minutes before the actual check in time.. we were met with a line in the lobby and a deer in the headlights front desk person. Apparently their system was down, which with technology is bound to happen, it should've been handled better by keeping the guests informed of the situation and having management involved sooner. The front desk person didn't say anything to the people arriving. Didn't greet anyone until they walked up and asked what was going on. We were standing there for about 45 minutes before someone from management showed up and started checking people in the old fashioned way. If it wasn't for the beautiful rooms, we most likely would've found somewhere else to stay. The bed was so very comfortable, the rooms were beautiful, we had a great view of the golf course. All the staff we encountered were not friendly at all, they did not acknowledge your presence. Breakfast was supposed to be at 7am, they didn't open the doors until around 7:10. There were 4 coffee creamers in the bin, there were containers of toppings for oatmeal that were barley half full. There was a bowl used to bring out the eggs sitting on the clean plates for breakfast. The attendant did not say a word to any of the guests. The atrium which housed the pool was dirty, there were several used towels laying all over the furniture. A few employees walked by them and didn't pick them up. There were a garage can that was overflowing, wrappers, garbage and a flip flop on the table in the enclosed pool area. All in all as a “Premier” property, it was a mess. We have stayed at plenty of “regular” Best Westerns which would've put this one to shame. We will not spend our money at this property again. There are plenty of other hotels in the Milwaukee area that provide much better service for your money.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We apologize for the delay with check in, and we will be sure to share your feedback with our staff, as we strive to continually improve our customer's experience.

"With Housekeeping Improvement, Would Be 5 Stars"

4
Marcia_Wanderlust, Marthasville, Missouri 18/07/2018

This hotel is conveniently located between Madison and Milwaukee, so it's a great homebase for exploring both cities. Situated just off Interstate 94 in a corporate area, it boasts a well-equipped 24 hour fitness room, self-serve laundry, business desk, and atrium with both a spa and indoor pool. We stayed here for 3 nights, and almost found the hotel to be perfect for our family...except that housekeeping (on the 6th floor, anyway) was lacking. Upon entering our room the first evening, I discovered dried urine on the toilet seat. Realizing that oversights sometimes happen. I went ahead and wiped it clean, and then made a request the following morning to have our bathroom cleaned. I am assuming this was done since, upon our return the following evening, we noticed that all towels had been removed...only to discover that we had no bath towels at all. Certainly laundry may have needed to be done, but I would expect fresh towels by 7:30 p. m. Furthermore, and certainly making our stay a bit more uncomfortable, housekeeping did not replenish the in-room beverage desk (cups etc), nor any toiletries. While we did not require shampoo or conditioner, one bar of soap and ONE ROLL OF TOILET PAPER FOR A FAMILY OF 4 is not adequate. All in all, I think Best Western Premiere Brookfield is a fine place to stay, especially if just for one evening. If you decide to stay for a longer period of time, you will likely need to make requests for what is generally considered hotel service.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We will be sure to share your feedback with our housekeeping team, to correct the issues that you have mentioned. We apologize for any inconvenience this may have caused during your stay.

"Fabulous Property - Excellent Price"

5
Mark R, Wisconsin 14/07/2018

I give a 5 star rating for a 3 star level hotel. This is a spectacular property with all of the amenities. You are welcomed to a beautiful lobby with two seating areas, the front desk and the entrance to the attached restaurant. There is a small area behind the front desk that has a nice selection of snacks and drinks. The check in experience was very professional and the supervisor was able to get me in quickly and answered my questions. Great job! The pool is large and has a whirlpool and a very spacious atrium with a beautiful bubbling water feature. Adjacent to the pool is a very nice equipped workout room with the latest equipment. The dining area is also in the area of the atrium/pool and is glass enclosed. My room was fabulous. Very clean, modern,comfortable, and some new art on the walls. I appreciated the clean remote control. It is actually presented in a soft cloth bag. A very nice touch. The bathroom is larger with higher quality soaps and shampoo. A lighted magnifying mirror, hair dryer and plush towels. The AC worked well. The room also has a closet, iron and board, microwave, refrigerator, coffee maker and plenty of USB plugs. There is also a connection panel below the the TV for games, video and audio. I am very impressed.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us, and hope to see you again if your travels bring you back to our area!

"Great rooms - missing breakfast"

3
xPaowx, Mils bei Solbad Hall, Austria 26/06/2018

We stayed for two nights. The hotel offers a fitness room and a pool quite close to each other. The room is spacious and comfortable. At the first day we wanted to have breakfast early at 6:30 but according to the front desk the staff was not in time. This was really disappointing and we decided on the second date to not visit the breakfast in the hotel at all.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We apologize for the delay with breakfast and the inconvenience caused by this.

"Whats not to like? Nice place - cheap rate"

5
User 25/05/2018

I stayed there 1 day during the week. the rate was under $100. Great location just off the freeway shopping close by, good restaurant connected to hotel.. the pool area looked really cool for families now the rooms had a little age on them but just a little Big TV's AC worked great nice view of the golf course.. The staff was very nice im going back in a week for business and will be staying there again FOR SURE " there cancellation policy sucks but that's a BW thing and not the hotels fault " just givin you a heads up!!

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We look forward to seeing you again soon!

"Great place for family"

4
User 21/05/2018

Was a little sceptical at first, however the Best Western premier was an excellent choice for the family. Great place to stay, clean rooms, large indoor pool and hot tub and a wide range of breakfast choices. Will definitely stay again.

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us, and we hope to see you again soon!

"Good value, excellent pool area for kids"

4
Y2811IIdavid, Chicago, Illinois 08/05/2018

The pool area was very nice and was a great amenity, as we were visiting with our three children and this was a great diversion. Only one of the two elevators was in working order, and so this was a minor inconvenience due to the delays resulted.

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us. The elevator issue is being addressed this week and will be fully functional in the very near future. We apologize for the inconvenience this caused during your stay.

"No resepct for loyalty"

1
arizona_aaron, Milwaukee, Wisconsin 05/05/2018

As a diamond member I would expect to get an upgraded room, or at least not the worst room. My room was as far away from the entrance as you could get. Extremely noisy as the exit doors slam as they close and vibrate the wall the bed headboard is on.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are sorry that your recent stay with us was less than pleasant. We will be sure to share your comments with our staff to assure that this issue does not re-occur. If you would like to discuss your experience further, please contact me at 262-786-9540.

"Beautiful"

5
Lukowski80, Menominee, Michigan 04/05/2018

Friendly staff, impeccably clean & comfortable, nice pool and hot tub. Large lounge area-great if you're here to visit family!! Large breakfast selection. Definitely a 5 star hotel-will most definitely visit here again!

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us, and hope to see you again soon, if your travels bring you back to our area.

"trip around the sun"

5
Dawn F, Saint Donatus, Iowa, United States 03/05/2018

Rented a room here for the night of the Kenny Chesney concert. Staff was very friendly and helpful, check in/out was a breeze. Had a queen suite by the pool, room will comfortably hold 6. Breakfast had good offerings, the only thing i would suggest is more staff available during breakfast on the weekends as some food items did run out quickly and the dirty dishes piled up quickly. The coffee i had there on Sunday morning was really good. I will definitely being staying here again when we return for a Brewer's game.

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us, and hope to see you again if your travels bring you back to our area!

"Agree, not that premier"

2
cheeseheadWisconsin, Wisconsin 03/05/2018

We had to switch from our first room because the people next door were sooooo loud and you could hear everything through the adjoining door. Second room-the toilet would not flush so we had to switch to another room. Third room-food crumbs next to bed and garbage wrapper on the floor. Tile floor seemed a little dirty and there were hairs on the floor so obviously not cleaned or not cleaned well. I ended up wiping up the tile floor a bit. By this time it was about 10:15pm & we were exhausted so we ended up staying in that room. We did go down to the lobby to look for something to eat and the manager on duty offered us 3 little bags of chips free for our troubles, that was it!

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We will be sure to share your feedback with our team, as we strive to provide a superior experience for all of our guests. We apologize for the issues that you encountered during your recent stay, and hope that you will consider staying with us again in the future.

"Not Premier"

3
User 02/05/2018

Only 1 elevator was working. The coffee was NASTY. The rooms could have been cleaner. All around, it should have been better because this is a Premier Hotel. Also, adult only time at the swimming pool would be a nice feature because every one doesn't want to swim with a bunch of screaming kids. The beds were comfy, and most of the staff were very helpful. The breakfast was good. All around, an average stay.

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We will be sure to share your feedback with our staff as we continually strive to provide a superior guest experience.

"I'd stay here any time"

4
Corey N, South Saint Paul, Minnesota 29/04/2018

Very nicely set up hotel. It felt very clean which was nice. The pool area was a nice surprise coming in from the cold outside. Nice and warm! The breakfast in the morning was superb and I cant really complain! Hope to stay at more places like this.

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your stay with us, and hope to see you again soon!

"Nice place to stay!"

4
X W, Dubuque, Iowa, United States 23/04/2018

Hotel is conveniently located very close to the interstate. There is lots of shopping near the hotel.The rooms are nice and clean. It has a very nice pool area with hot tub. There is a nice restaurant located on the property. The breakfast service has a little trouble keeping up on busy weekends but the food is good.

"Hot tub closed"

2
brittanygrabowski, Marinette, Wisconsin 18/04/2018

I was in town for a concert and when researching what hotel to stay in I look For one with a hot tub. I had seen reviews that the hot tub was closed but they were possibly out of date, so I called to make sure it was up and running before I booked. I was told it was. After check in I was informed that it was again closed due to unforeseen circumstances. I'm extremely disappointed. The rest of the property is nice and the room is nice as well. The bathroom looks like it was recently updated but done so without attention to detail. The new floor is covered with paint splatters. Seems clean enough though. Overall I just wish the hotel was running as advertised or I would've stayed somewhere that was.

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We apologize for the issue with the hot tub, as a filter that services it went down unexpectedly Saturday evening, which would not allow us to leave it in operation. It has since been repaired, and we do not see it being an issue going forward. We apologize for the inconvenience this caused during your stay with us, and hope to see you again soon.

"Great Accommodations, Basic/Clean Room"

4
BlackRiverFallsJamie, Black River Falls 02/04/2018

Stayed for two nights in January of this year for a little get away and had a great time. The hotel accommodations were excellent. The pool was typical size and fenced off to be safer. The area surrounding the pool was large and had plenty of seating for a group to hangout. The breakfast was awesome; plenty to chose from and although the typical hotel breakfast food there was enough options to customize it that made it really nice. The room was clean and quiet. The beds were our only complaint for we both woke up stiff. There were a lot of pillows on each bed so that helped cushion our backs some for the second night. We do not like stiff beds otherwise our stay with and at the hotel was perfect. If in the area will most likely stay here again if the price is right and will make the beds suffice for the night.

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your recent review. We hope to see you again if your travels bring you back to our area!

"Some good, some bad"

3
Alewo2735, Appleton, Wisconsin 02/04/2018

We stayed at this hotel over Easter weekend and it was very busy with families, basketball fans, and child's birthday parties. You can tell this was an older Best Western that they renovated and updated. The updates were nice and appeared they were trying to look like a fancy NY boutique hotel. The problem is this is a Best Western in a Milwaukee suburb and they can't pull off fancy. The updates were not done with an eye for detail and thrown in hastily and they are not being well maintained. The corners around the shower in our bathroom were missing edging and clearly not recently cleaned. The room itself was a good size for 3 adults and the beds were decent. The walls are very thin and you can hear everything in the rooms around you. The pillows here are useless giant feather pillows that flatten to nothing in seconds. Extremely uncomfortable. The pool, which we were very much looking forward to using, was in the middle of the hotel, very small for the number of rooms, and was constantly full of small children the entire time we were there as their drunk parents were congregating in the hospitality suites surrounding the pool all night. The other downfall to the pool being in the middle of the hotel was that it made your walk to the lobby and breakfast area hot, humid, and slippery. Pools should be in their own room for climate control. My 2 pluses for this hotel were the employees and the breakfast. Every employee we encountered was warm, pleasant, welcoming, and professional. We were always greeted when passing. And their hot breakfast was very good and the employees maintaining breakfast were working hard and everything was always clean and stocked even though it was so busy. I would not choose this hotel to stay in the future but I do think the staff deserves some much earned recognition.

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your recent review. We will be sure to share your feedback with our staff to see what we can improve upon for future guests, and apologize for any issues you encountered during your recent stay.

"Great Staff"

5
LillieMae1, Omaha, Nebraska 25/03/2018

We had come to Wisconsin for a funeral and once we arrived at the hotel our car died. Timothy Rock was extremely helpful with helping us look up where our car had been towed and assisting us in getting a car rental. He couldn't have been nicer to us. The entire staff was extremely friendly our entire stay. The rooms were clean and spacious. We couldn't have been more pleased with the hotel. The location is great as it is right off I-94 with shopping and restaurant close by.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that Tim was able to assist you with your vehicle issue, and we will be sure to share your comments with him. We hope to see you again if your travels bring you back to our area.

"Wonderful staff!"

4
Jenn L, Escanaba, Michigan 25/03/2018

I was having difficulty reserving my room online so I called the direct line & spoke with Shontay. She was very friendly, helpful and gave me a great deal due to the difficulties I had experienced with my online reservation. Thank you Shontay!

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that Shontay was able to assist you with the reservation issues that you encountered, and we hope to see you again soon!

"Great value"

5
jrjwk, Lakeville, Minnesota 11/03/2018

Recently stayed a few nights here and was very happy with the accommodations. The gym was big with multiple 60” TVs, a full set of dumbbells, and plenty of conditioning equipment. The pool area was extra large and would be great for a large family event. They also had a ground round restraint attached and convenient access off Hwy 94. Great place to stay.

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"Fun"

5
User 07/03/2018

Our room was very nice, clean! The staff were sweet an helpful, breakfast was really good they had a lot to pick from, there was waffles, bacon, sausage, breakfast burritos, oatmeal, yogurt, boiled eggs!

angelacleland, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review! We are glad that you enjoyed your stay with us, and hope to see you again soon!

"Nice hotel but breakfast????"

4
Carol S, Germantown, Wisconsin 04/03/2018

Check in, room, checkout was excellent. The hotel was extremely busy the night before so breakfast was busy. Employees working the breakfast area were very efficient. The problem was that there were some people that had to sit in the atrium to eat but they were told to get up because they decided to move the furniture and do vacuuming and cleaning of the area. I got up to get more coffee and they took my table and chair away. Breakfast wasn't even over for another hour. I just wonder why the couldn't have waited until breakfast was over

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your recent review. We apologize that we needed to clean/sanitize the atrium area a week ago this past Sunday due to a guest becoming ill in this area. This is not typical for us to do during breakfast hours, and we do apologize for any issues that this caused.

"Management, Renovation, elevator, leaking roof, parking, dead plants, dead lady bug"

1
User 22/02/2018

This review is being submitted, regarding Angela/ general manager and Timothy Rock. The treatment I received was totally bias,prejudice, unprofessional. Please fixs your leaking roof. One price for my room was quoted. And Angela took it upon herself too override the first rate quoted to me. Angela charge my credit the wrong rate. Then threaten me and said."If you dispute these charges you will not be able to extend your stay" I'm highly upset with the whole outcome of my visit. I have never ever dealt with such unprofessionalism and threats. Tim Rock also sad unprofessional things. These two individuals are gonna run this hotel down. The inside of the hotel needs alot of work ceiling tiles missing,loud bathroom exhaust fans, too much to mention. The pool had a murky look to it maybe this needs to b clean first. Hector the maintenance guy stands around doing nothing but stands near the utility room. I would like to thank Brenda at the front desk for her courtesy and Brenda in the breakfast area. Chris in house keeping was nice also. Ahmed at the front desk was nice also. The elevator is a death trap and there is no phone in the emergency phone box to use, if something were to happen so please keep your cell phone u at all times. Code violations all over the building. Heather was courtesy and helpful. Tim, the front desk manager should not be outside smoking cigarettes in front of the hotel. If I owned this hotel these two would be fired. I did not enjoy my stay. I don't think you should threaten your guest when they have a question regarding room rates. The key to the my room did not work. I had to get a new key. Alena in the breakfast area was very rude when I asked her a question.Shontay was courtesy also. There is ALOT of cleaning that needs to be done at this place b4 you can call it a hotel. Please start with management. Before you charge a guest a rate you need to discuss that rate change with that guest Angela. Tim was very happy to inform me he and Angela have been in the hotel business for sixty years, this experience he claim he has was not displayed during my visit. I will NEVER return. I'm disappointed at the Management department, because the problem was not resolved with the rate change.The owner of this facility needs to check on his investment. Because Angela and Tim are not professional individuals.

"great staff"

4
ldbartlett60, Oshkosh, Wisconsin 06/02/2018

At check in one computer was not fuctioning. Timothy Rock was apologetic and genuinely expressed his appreciation for our patience. Heather called my room to assure everything was satisfactory. Nice touch. The room was very clean, modern decor and stocked well. Then there was Austin at the Ground Round! Very friendly and accomodating. Assisted me with the gluten free options and mixed a great drink! Although Dion was not my server, he deserves a mention as well. He was attentive to all the diners and even stopped to chat with me. Very personable. Overall great stay although the blizzard the next morning almost resulted in another nights stay, which would not have been disappointing.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your stay with us, and hope to see you again soon!

"Trying to achieve status, but needs time"

3
gturay, The Villages, Florida 07/01/2018

My spouse and I stayed here over Christmas for business/family trip. They have premier in their name, but need to clean up before it is really applicable. Fit and finish of many areas are lacking proper trim and caulk, over painting, broken lights and elevator lights and buttons. The property's a bit older with renovation being done recently, but the contractor was sloppy. The air handling units in each room are dated, having fans and blowers that are very loud, and the bathroom vent fans are very loud too. Employees are very accommodating and helpful, and are trying to make it work. The property just needs time and effort to get there. Breakfast is the same every day, make your own waffles, omelets, sausage, bacon, cold cereal and such never changed. The employees kept the area clean and stocked and were friendly. Newspapers were not available - I thought all premier properties supplied them daily. New year eve party with a full house of families and kids gave the property a lot of business, but clean up was still occurring three days later, trying to get glitter and broken items fixed. As I stated, it will be a while, but the staff is working hard to get it to premier status, nut not there in my opinion yet.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are continually striving to improve our guest's experience, and we will be sure to share your feedback with our staff. We hope to see you again if you are back in our area.

"OUTSTANDING STAY!"

5
EddieBgood, Mount Morris, Illinois 06/01/2018

Much has changed over the years and Milwaukee-Brookfield turned into a GEM! EVERYTHING is new and polished! Customer service was genuine! The room amenities, pool and breakfast were all outstanding! Surely, we will be returning!

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your kind review. We hope to see you again if your travels bring you back to our area!

"Great value for money !!!"

4
Demolisher1301, Cleveland, Ohio 03/01/2018

The room was clean and comfortable. Bed extremely comfortable,amenities good breakfast bars very accommodating staff friendly and helpful. Good location with lots of shopping facilities close by. Close to highway access. All in all excellent value for money. I would recommend a stay to anyone.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad that you enjoyed your time with us, and hope to see you again soon!

"NEW YEAR'S EVE GETAWAY"

5
Karen M, Plainfield 03/01/2018

Had a king bed with a double sofa bed which was used by my son. He said that was the most comfortable sofa bed that he had ever slept on in a hotel. The hotel has everything that you need so you don't have to leave the premises. The food/drinks at the restaurant were "GREAT"! Employee's at the hotel were "GREAT"! The only thing that I did not like was the taste of the food (burrito's, bacon, etc.) for breakfast. There also wasn't enough juice being served however the ladies that were in charge of the breakfast were working very hard for the New Year's eve crowd. We also felt sorry for the employee's that had to clean up the other people's mess that they left by the pool area on New Year's Eve. That was a real mess! All of the employee's did a remarkable job that weekend!

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad to hear that you enjoyed your stay with us, and hope to see you again soon! Happy New Year!

"Christmas gathering"

4
joeldN2815WJ, Bonduel, United States 25/12/2017

Stay was very nice in renovated BW. However, the hot tub was not open, very disappointing for family members. Pool was perfect temp. and entire Hotel was very clean. Staff was exceptional ; very helpful , polite, pleasant, and we were greeted with a smile!

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We apologize about the hot tub being out of service, and hope to have it back on line very soon. We hope to see you again next year. Happy holidays!

"Not the Best Western I Remember"

4
MinShar F, Brookfield, Wisconsin 23/12/2017

When I was younger, the mere mention of Best Western would me running. I decided to give it a chance in MS because of the price & to my surprise, it was great. So I didn't hestitate to book in Brookfield.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your review. We are glad you enjoyed your stay with us, and hope to see you again soon!

"Amazing Pool area"

5
383jeffn, De Pere, United States 11/12/2017

I would highly recommend this hotel - especially for groups. We were there for a Basketball tourney and the kids had a blast in the pool, while the parents enjoyed socializing in the lounge area around the pool.

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you, for your recent review. We are glad that you were able to enjoy our amazing pool area, and hope to see you again if you are back in our area!

"Good people, terrible breakfat"

2
P1490AKpatriciao, Milwaukee, Wisconsin 06/12/2017

Rooms were nice, breakfast was horrible. Food was cold Room had heating issues. Wind was blowing and you could feel a breeze. Staff was very nice. Good location and comfortable beds. Toiletries weren't replenished

Angela C, General Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
First of all thank you for the review! The only way we can grow is by our mistakes. We will be looking into the wind issue ASAP. Also thank you for the commenting on our staff as we grow as team we will only get better! We hope you will give us another try on your next trip to Brookfield!

"Family Stay"

5
yamashilynns, Brookfield, United States 27/11/2017

We had a birthday party for my 10 year old. The staff was amazing and so accommodating. I was so impressed with how beautiful the lobby and pool area is. The room was very impressive as well. I will recommend this hotel to anyone. I will definitely be back.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for the kind review. We appreciate your business and hope to see you the next time that you are in the Milwaukee/Brookfield area.

"Perfect place for informal family reunions"

5
HeyWes, Fontana, WI 25/11/2017

So glad we had this newly remodeled hotel as lodging for our Thanksgiving weekend stay in the area. The atrium is designed for families to gather -whether that's for late night pizza, playing games or just chatting. The complimentary breakfast went above expectation and the rooms are designed for comfort. Our family (from 3 different states) is in agreement to return here next Thanksgiving!

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
HeyWes, Thank you for the review. I'm glad that you enjoyed your stay. I look forward to seeing you next year for the Holidays. Once again thank you for staying with.

"Brookfield"

3
roxyl795, Groton, Connecticut 23/11/2017

The customer service needs some work the hotel is beautiful. Nice open spaces newly remodeled. Comfortable rooms also all king rooms a really very spacious. Good food in Ground Round staff in there was wonderful.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for the feedback. Your feedback is a valuable component to help us make improvements. I'm glad that you enjoyed the property. Once again thank you for your feedback.

"FANTASTIC CUSTOMER SERVICE"

5
usrcit, WI 20/11/2017

Kudo's to Shantay who went above and beyond in assisting with the problems I incurred with my initial third party reservation. It is very obvious the customer service skills shown by all the staff. Extremely friendly and cordial in every attempt to make sure your stay is as you'd like and expect. Super restaurant within as well.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for the kind review. I'm glad Shontay showed you the type of customer service that we take pride in here at the Best Western Premier Brookfield. We appreciate your business and I hope to see the next time that you are in the Brookfield area.

"Excellent Value"

5
edwardfaulks, Neenah, Wisconsin 18/11/2017

Great decor, amenities, and staff very helpful. Great stay. I'd stay here again without a doubt. Breakfast items good but pre-made egg with process cheese not as good as scrambled eggs.The rest of the breakfast is above average. I also enjoyed the fitness center. All the equipment is new.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank your for staying with us. We appreciate your business and hope to see you the next time that you are in the Milwaukee/Brookfield area.

"Great hotel!"

5
R7842TYjulien, Oshkosh, Wisconsin 17/11/2017

Clean rooms, friendly & helpful staff, great breakfast. Our room had lots of room to move around. Beds were very comfortable. Room was clean. Great location. We didn't try the restaurant, but instead ordered in food from a local pizza place. Can't wait to come back next year!

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for the kind review. We look forward to seeing you next year.

"Regional maintenance coordinator"

5
User 16/11/2017

The General manager was excellent understanding professional first name was Peter I quit going to the Sheraton down the road when Peter left I pull my business and was going to go to Best Western and then I just found out that they left him go so I have to find a different Hotel I'll probably just go back to the Sheraton Brookfield

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Gordon K, I appreciate you feedback and honesty. My hope is that you will continue to give us a try, I believe that you will see that we will still offer the same excellent professional service.

"STAFF AND HOTEL WAS GREAT"

4
User 16/11/2017

I came to town for a business trip, and wasn't expecting much of anything. First person i spoke to when walking in to the Facility was Divante.. VERY Impressed with how he handled myself and other customers who were waiting in line with me. My room was clean and spacious, breakfast was good, and other staff member were friendly throughout my entire visit. If ever back in Brookfield this is a sure choice for my stay!

"Service Excellent"

4
Pat M, thornton, United States 14/11/2017

Service was great from everyone (housekeeping, maintenance and the front desk) The hotel is very tired even though they just recently did a renovation it was not in the rooms. The lobby was great. Did not use the attached eating establishment as it is a bar and had my 6 year old with me.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you Pat M for the review, I'm glad that you enjoyed your stay. We look forward to seeing you the next time that your in the Milwaukee/Brookfield area.

"Very Nice Best Western"

5
User 10/11/2017

Great location and great value. One of the nicest Best Westerns I've ever visited. Wish we could have stayed longer. Wish we had time to enjoy the pool and fitness center. Hope to have a class reunion meet in the Ground Round in the future.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you very much for the kind review! We would love to have you back to stay with us again, please let us know when you will back in the Milwaukee/Brookfield area and we will definitely take care of you.Thank you for staying with us and we appreciate your business.

"My Brookfield Stay"

4
johnhL5065KD, Marathon, United States 06/11/2017

I stayed at the Brookfield Hotel on 29-October and 30-October. I found the rooms to be a good value. I stayed for a conference. The rooms were quiet and I was able to complete other business tasks in the evening. Overall, I had a very good experience.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for the positive review. I'm glad that you enjoyed to stay with us, We hope to see you again on your next visit to the Milwaukee/Brookfield area.

"Overall experience was good."

3
C2623VEelizabethb, Dubuque, Iowa 30/10/2017

Our hotel room was nice. There were a few areas in the bathroom that needed repairs. The hot tub was not working and some of the equipment in the fitness room was broken also. Two of the main reasons we picked this hotel. Guess next time we will call the hotel to see if everything is working

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
We apologize for the inconvenience of the whirlpool being down. We are working diligently to get it up and running. Thank you for your feedback.

"Whirlpool out of order"

2
Bryan B, Sister Bay, Wisconsin 30/10/2017

This Best Western was in the right location for our trip to Chicago. I do have to say this was one of the more quiet hotels we stayed at in awhile which was very nice especially after the noise of the city the next night! Unfortunately while I understand things can break we were looking forward to the hot tub and found that it was out of order. In today's world with technology being so at hand a quick text message to give us other options would have been appreciated. The hotel was also not cleaned to our standards having worked in the industry for nearly 20 years.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
First I would like to apologize that the cleanness wasn't up to your standards and obliviously it wasn't up to ours as well. We will work hard to get that corrected. We also apologize for the inconvenience of the whirlpool being down. We are working diligently to get it up and running. Thank you for your feedback.

"Short vacay"

4
Brad K, Madison, Wisconsin 29/10/2017

Wow the size of the room was huge for the price. Got a pool side second floor suite for $68. Very clean and new. Felt a bit guilty for not using the the entertaining area. Only negative was the Ac unit was defective.had a bad control panel so the fan won't blow. Free breakfast was ok.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Brad K, Thank you for the review. I'm glad to hear that you enjoyed the room. Thank you for making us aware of the issue with the a/c unit, we will get that corrected immediately.

"Excellent Hotel"

5
billy89113, Las Vegas, Nevada 26/10/2017

This hotel is an excellent place to stay. Great rooms include a 42" High-Def TV, great beds and a full breakfast. There is also a great pool and exercise room. The attached Ground Round is an excellent place to meet with family and friends.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for the kind review. I'm glad that you enjoyed your stay and we look forward to seeing you the next time you are in the Milwaukee-Brookfield area.

"Family visit"

5
A5031ZDelizabethc, Grand Rapids, Michigan 24/10/2017

We had a great experience staying at the Best Western. The hotel was very clean, the staff was helpful, and the onsite restaurant was great! The food was great and the beer was cold. We would stay here again.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for staying with the Best Western Premier Brookfield. We hope to see you on your next visit to the Milwaukee area.

"Not at Premier Level, yet"

3
LibraryGirl96, Perdido Key, Florida 21/10/2017

We stayed for two nights. On the first night, we had to change rooms because the toilet didn't work. We were moved next door to a different set up (King room to double.) The original king room was well appointed and felt spacious, newer. We would have been happy there for our stay, had the toilet worked. The double room we were moved to felt cluttered/older. In this room, thermostat didn't work well but we didn't want to move again. The shower also took a long time for the water to heat up, but was nice after that. The beds were comfortable. CC didn't work on TV. The atrium is a nice space, but the hot tub wasn't filled for our visit, and the pool was crowded with families having birthday parties, but we wouldn't have had time to enjoy that much anyway. The breakfast was very good, the area was clean and spacious, and you could eat in the atrium. The staff was wonderful and did everything within their power to appease us. It had apparently just been remodeled, and I'm sure they will overcome the issues we had with more time.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
We do apologize for the problems that you had during your stay. We will definitely work hard to get the issues corrected. My hope is you will give us another chance on your next visit to the Milwaukee area so that we may show you what type of property that we are.

"Dirty, worn out and disgusting!!!"

1
JosephF9891, Brookfield, Wisconsin 14/10/2017

Dirty, worn out and disgusting!!! We will never return or stay at any other best western for that matter. There are new parts to this hotel but unfortunately still areas that are old and disgusting. We didn't even unpack. There appeared to be some kind of brawl in the lobby. I took my kids and wife out the side door and left

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
JosephF9891, Our property has been though full interior renovation, every room, public area, breakfast area, pool area, lobby area has completely been renovated brand new. We also haven't had any fights or brawls anywhere in the hotel. I'm not sure if your comments are for the correct hotel.

"Amazing Hotel"

5
Mary S, Chicago, Illinois 13/10/2017

This hotel is new and beautiful! Our room was huge with a separate living room area and a table to eat in. The indoor atrium pool was warm and my son loved it! Breakfast was hot and excellent! Hotel is next to many stores and convenient by the highway!

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Mary S, Thank you for the kind review! We're glad that you enjoyed your stay and we hope to see you again in the future.

"What a disappointment!!!!"

1
JohnP9791, Eau Claire, Wisconsin 10/10/2017

Terribly disappointing.... the hotel has been closed for quite some time for renovations. Our family has had a reunion there every fall for years. We were looking forward to the "new" hotel. What a disappointment. Wires hanging from ceilings, new renovations on top of old structures, renovations cheaply and poorly done. The tv although new didn't work, no staff anywhere for help or questions. The one person we could find to ask questions couldn't even speak English. Whirlpool not working. Breakfast was gone- no food whatsoever by 10:00 a.m. We will book elsewhere - possibly Country Springs Hotel (with a water park) next year...

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
JohnP9791, First I would like to apologize concerning the issues that you had during your stay. I want to ensure you that these problems will be addressed immediately. The management team and staff here at the Best Western Premier Brookfield prides our self on great costumer service and unfortunately we fell short of that during your stay. Thank you for making us aware of the problems that occurred during your stay your feedback is important in helping us make improvements. Once again thank you for your feedback and I hope that you will stay with us again in the future.

"Wonderful place to stay in Brookfield, WI!"

5
R9974HPloris, Hales Corners, Wisconsin 08/10/2017

This hotel recently had renovations and everything looks fantastic! The customer service provided by Davonte was just wonderful. All of us thought he was one of the friendliest people whe have ever met.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for the kind review! I couldn't agree with you more concerning Davonte and I will definitely let him know of your kind words. We appreciate your business and thank you for staying with us here at the Best Western Premier Brookfield.

"Nice hotel-good location"

5
jodyh985, Black River Falls, Wisconsin 08/10/2017

Hotel has been recently remodeled. Very nice room. Elevator is in an inconvenient location (have to walk through pool area to get to it) but not a big deal. Everything in room was new but bed was a little stiff and sheets were a little rough. Didn't use pool area or breakfast but both looked very nice. (Did notice the hot tub was not filled) Staff was very friendly. Would stay here again-very good value for the area and amenities.

Millard E, Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for your feedback!

"Bugs , bugs and more bugs!!!!"

1
User 06/10/2017

Bugs, bugs and more bugs! The most disgusting hotel visit we have ever had! We checked in late one night, about 10, my daughters were exhausted and they went right to bed. We were all tired (exhausted really) we pulled back the sheets and there were bugs everywhere! Needless to say we left and went across the street to a very clean Country Inn and Suites. Stay anywhere in Brookfield but here!

"Chilling Pool side"

5
Travis K, Boise, Idaho 03/10/2017

Awesome stay love the pool the hot tub. Beds were amazing! I had a 50 inch T.V in the living room and a 42 in the bedroom part of my room yep that's right I had a two room suite! How lucky is that! I hope to stay here again before prices go up being a new hotel i'm sure it wont last!

"Possibly rushed the re-opening"

2
User 26/09/2017

Stayed with my family on the second night the hotel re -opened. Beautiful updates to the hotel. It appeared there were not enough staff for a sold out night. The outlets in our room did not all work, the tv did not work, and there were open ceiling tiles with wiring exposed. We were able to move rooms due to the tv not working. The staff we encountered at the front desk were very friendly. The disappointing part of the stay was the breakfast. The dishwasher was broken so there were no plates. There was a great variety of food that could have been offered except it was all empty! It was a busy weekend breakfast with many families and no food. The value was definately not there for the price.

"Premier experience in Brookfield "

5
Roger D, Dublin, California 23/09/2017

Brand new beautiful hotel!! An upscale hotel with amazing staff. Free hot breakfast. Very fast internet and large screen Tv's. We stayed at the hotel very first day it opened. Thank you Bestwestern for Premier experience. We wish you all the best.

"Never Stay at this hotel"

1
Cubsfan_8, Chicago 29/07/2017

Booked 2 rooms in February for a stay in July. 2 weeks prior to arrival Best Western left a voice mail that they could not honor our reservation due to construction & we should to make other arrangements.When I called back spoke to a very rude young man. They should never have taken the reservation in the first place or at least notified us much sooner. Will never book with any Best Western anywhere ever again.

"Smoking Fee Scam"

1
User 09/02/2016

Our stay at the Midway hotel was good and if it had not been for the illegitimate smoking charge this would be a completely different review. Exactly 1 month after our stay we received a charge of $230 to our card for a smoking fee. Our stay at Midway was for our 1 year olds birthday celebration. No one smoked. When reading other reviews of Best Western this seems to be a common practice. I really wish I had learned that before. When we contacted the Midway hotel they said they would transfer me to the manager, and when they did it went straight to voicemail. When we called back they said he would not be in for 3 days. Learn from our mistakes and take heed of the reviews of a shady hotel with questionable business practices and a history of illegitimate charges. I completed expect Kyle the customer relations manager to respond to this seeming as he has responded to all of the positive reviews. I look forward to correcting this mistake and moving forward. Mr. Williams Ms. Holmes

"Overrated with poor service"

2
t a, glattbach 09/02/2016

The amenities sound great, but in reality are not so good. An airport shuttle is advertised, but if you are the typical business traveler you are out of luck. If you have a flight before 7 a.m. or after 9:30 p.m. you will find yourself paying 40 or 50 bucks for a cab ride. For an extra $80 - $100 you can stay at a 4 or 5 star with 24/7 shuttle service, and they won't stray outside of those hours even if you call well in advance. The work out room is more like a cluttered storage closet that hasn't seen any attention from staff in weeks. Do yourself a favor and go somewhere else.

"We come for the Pool and Atrium"

3
Carol S, Germantown, Wisconsin 13/12/2015

The only reason I book this hotel is for the pool and atrium area. Nice place to hang out. Breakfast was good - person in charge was very friendly. The rooms look more depressing each time I come. Old furniture, peeling wallpaper, crack in the wall. Doors are warped and sticking. Thermostat was defective. Instead of cooling, it heated the room. Turned everything off and left the room for awhile. Rooms really need some work. Front desk person was very helpful.

Kyle_Midway, Guest Relations Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for taking the time to stop by and review us. All feedback is valuable. We will be fully renovating all rooms in the coming months! We hope to see you again soon. Thank you, Kyle

"dissatisfaction"

1
G5000QLkims, Green Bay, Wisconsin 09/12/2015

extremely dissatisfied. safety and cleanliness concerns. unable to check in 45min. after 3pm check in time and then given key to an occupied room. The room we did stay in had a broken remote control and pull out couch had never been cleaned - dirty sheets! unable to get extra towels. hand rail and safety rope in pool broken. Thank goodness for friendly staff at desk and good breakfast.

Kyle_Midway, Guest Relations Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Thank you for taking the time to stop by and review us. All feedback is valuable. That is not the norm about check-in, but October was a busy month for us. We are sorry about the room mess up. Did you express any of your concerns to the front desk about your room? We did not have any notes from October to the concerns you expressed. We did fix the rope in the pool. Our guests rave about your atrium breakfast. We will be fully renovating all rooms in the coming months! We hope to give us another chance again. Thank you, Kyle

"my favorite Milwaukee hotel"

5
Jim C, Menasha, Wisconsin 22/11/2015

Great place to stay, comfy bed, Ground Round also. Also is centrally located for me to service my clients. The hot breakfast is also nice although I do not always take advantage of this. Golf course next door that I will need to checkout next year.

Kyle_Midway, Front Office Manager at Best Western Premier Milwaukee-Brookfield Hotel & Suites, responded to this review
Dear, Jules37_13 Thank you for the great review. All feedback is valuable. We hope to see you again soon! Thank you, Midway Hotel & Suites Team

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