Best Western Plus New England Inn & Suites,  Berlin

4.0/5  - basé sur 243 notations.
2253 Berlin Turnpike, 06037-4036, Berlin, United States - visualizzare mappa
+1 860 828 3000 +1 860 357 2350

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i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Parcheggio gratuito
    Parcheggio gratuito
  • Piscina coperta
    Piscina coperta
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
  • Internet ad alta velocità di accesso
    Internet ad alta velocità di accesso
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Situato nel centro geografico del Connecticut, questo hotel gode di una posizione eccellente sia per i viaggiatori d'affari, sia per i turisti. Tutte le camere di questo hotel includono una colazione all'americana completa, accesso Wi-Fi a Internet gratuito, televisori a schermo piatto da 37 pollici in su con ampia scelta di canali via cavo e HBO®, microonde e frigorifero. L'hotel si trova vicino a numerose attrazioni e aziende locali e a meno di dieci minuti dalle città di New Britain e Meriden, a 15 minuti da West Hartford e a soli 20 minuti dal centro di Hartford e New Haven. Le aziende della zona comprendono Eversource, Stanley Technologies, Comcast, Verizon Wireless, 3M Purification, BL Companies, Frontier Communications e Computer Sciences Corporation. Questo hotel della zona di Hartford è anche una delle strutture ricettive più vicine alla Wesleyan University e alla Central Connecticut State University (CCSU): per questo il nostro BEST WESTERN PLUS è perfetto per le famiglie in visita al campus e gli ex studenti. Le attrazioni della zona comprendono il parco divertimenti Lake Compounce, il Dinosaur State Park e la sede della squadra di baseball dei New Britain Rock Cats. Nelle vicinanze si trovano numerose altre attrazioni per famiglie, tra cui minigolf, piste da go-kart, autoscontri acquatici e piste da bowling. L'hotel si trova inoltre a pochi minuti dall'esclusivo centro commerciale Westfarms e da numerosi ristoranti. Ti auguriamo un soggiorno gradevole!

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Basato sul parere di 243 viaggiatori
Certificate of Excellence
Molto buono
Affari Affari 45
Business Business 45
Da solo Da solo 14
Di coppia Di coppia 35
In coppia In coppia 46
In famiglia In famiglia 107
Viaggio con amici Viaggio con amici 21
Qualità del sonno
Best Western Plus New England Inn & Suites,Berlin
  • 5
    « Very nice stay »

    We thoroughly enjoyed our stay at this hotel. It was clean, nicely furnished and staff were really courteous and kind. I liked the fire place in the lobby. The room was comfortable and housekeeping did a great job. I could even open the window for some fresh air. Breakfast was nice, including eggs, bacon and sausage each morning. Wish the pool had been a little warmer but there was not much else we could ask for in improvements.

    « Single night »

    Friend and I stayed for a single night visit to see a show. Hotel is new, room was nice, beds were very comfy. Front desk was pleasant. They offer continental breakfast and there is a pool. Great location to get to oakdale theater.

    « Newer hotel, clean, freindly convenient to everything and comfy!! »

    Really nice place!! Everyone really nice rates reasonbable, rooms clean!! 24 hour lobbystocked w/ all kinds of cf sodas hot chic, yogurt crackers all kinds of stuff TV and tables then another room there is couch and chairs if you wantalittlemore relaxing!! The hotel has sauna and pool maids are also pleasant... Rooms l arge not tiny bathroom is roomy too definitely nice and bed is convey!!!!

    « When I go visit my home state »

    I drive an extra 20 minutes out of my way to be at this hotel. It is clean and friendly, and has an indoor pool, and decent gym too. Breakfast is always the same as far as I can see but it has a very good variety with Waffle maker, cheese omelettes, sausage patties and bacon and all of the other usual items as well. The price, comfort, cleanliness and friendliness will make it worth my while to stay there whether it is 6 nights or just 2. Thank You Best Western Plus There is nothing that is affordable and clean where I stay so this is the hotel for me! Plenty of granite too... if I could make a wish it would be for better toilet paper, but util then I will bring my own!! I hope this post is helpful. God Bless...

    « A Gem off the beaten path »

    What a pleasant surprise. This hotel is extremely clean and easy to get to (GPS helped a lot), it's easy access to several freeways also. Although you had to drive a few minutes for food, gas, etc. that was fine with me as I was going out and about anyway. The bed is extremely comfortable, and the room size allows you to move around with ease. The shower/tub combination was nice, especially since so many hotels are going to showers only. They have a really nice selection for breakfast (I believe it was available 6-9 am). The room had a microwave and refrigerator which to me are big bonuses when you are staying several nights. The staff is very friendly and will go out of their way to help you. I found that refreshing.

    « Excellent Service »

    The Juliet's stayed at Best Western Plus New England October 14 thru October 16 and had a wonderful stay. Lis from hospitality went above and beyond to meet all our needs as we were a bus full of 52 women. From arrival to departure, they far exceeded our expectations. It was truly a pleasure and we hope to be back in the future. Walking through their doors it was like coming home. Kudos, Juliets 2016!!!

    « Clean, small room and very average »

    Stayed recently for a hockey tournament. Had no choice of hotels, if so would have stayed elsewhere. The hotel is clean, rooms were small, bathroom even smaller. Not great about it. The breakfast was basic. Not alot of options. But it was free.

    « Just got here & ready to leave! »

    I walked in to check in & there wasn't anyone behind the desk to check me in so I started to look around and I did see a housekeeper sitting on the couch on her phone, a guest on the computer and another guest tossing a football thru the dining area. I proceeded to wait several minutes, when no one came to check me in I decided that maybe the large green pewter decorative bell on the counter may not be just for decoration and decide to give it a ring. A lady comes out of a back office looking very upset at me for ringing said bell, in as informal as possible she checks me in while maintaining her bored irritated manner. Upon handing me my ID & card back I ask where my room is which apparently is yet another inconvenience for her, I can tell by her deep sigh as she points down a hallway & reaches for the ringing phone. I gather my things from the car & find upon returning is that there is now a teenage boy, minus shoes or socks sitting with his feet on the counter I just had my purse, phone & ID on! Ok, I'm going to go sanitize my things but that is my issue. In order to get down the hall with our belongings the housekeeper was also miffed by me when she had to interrupt her phone call & get up from the couch to move the yellow cart of dirty towels blocking the hallway! So proceeding down the hallway should have gotten easier but the teenage boy decided at this point to hop off of the counter & start running down the hallway while tossing his football, again while I'm trying to get me & my suitcase & my duffel bag & purse to my room! All of this while the front desk person stands by doing & saying nothing! I'm ready to leave, NOW! I shouldn't have to work this hard to get checked in much less get to my room, what am I going to have to do to leave?!

    « Really Nice »

    Our 4 day stay with friends was very nice. Good location, reasonable rates, newly remodeled, great staff. Would stay again when visiting area. Best Western usually has everything I need at a great price.

    « Always Best Western »

    we drove almost 100 mile past our desired locality to stay at a Best Western there were no rooms available in Mystic and we did not even consider another property we ALWAYS stay at Best Western period quality cleanliness service comfort

  • 4
    « Good place to Stay in Berlin CT »

    We stayed here while visiting friends and family in the area. The hotel is relatively new and everything worked in the room. The bath towels were the softest and most absorbent. The breakfast included eggs, bacon and sausage choice besides the usual waffles, cereals, toast, yogurt, fruits etc. It was the top rated hotel in Berlin on Trip Advisor and definitely deserved that rating.

    « Reasonable price and very clean »

    We stayed at this BW for a family wedding. It was far less costly than the inn where a block of rooms was reserved for out of town guests and more than adequate. We were only 1/2 hour away from all the wedding events and the sites we wanted to visit - Mark Twain house, etc.

    « One of the cleanest »

    Stayed 2 nights at this hotel. The hotel, itself, was SPOTLESS! One of the cleanest we have ever seen. The staff was dressed impeccably and very professional. The breakfast was tasty with a wide variety of items. The only drawback was a strange odor in the pool area, but otherwise, EXCELLENT!

    « Baseball Overnight! »

    we reserved a room here to stay overnight for a game at the New Britain Bees stadium. I will have to say..this hotel was so clean! I usually don't do well staying at hotels as they are dark rooms, however this room was bright, inviting & clean. Breakfast also was good!

    « Best value »

    Thought the 2 1/2 star rating that we saw online was much too low. I would say 3-4. Room was larger than most, quiet, clean. Grandchildren loved the pool. Breakfast was average with quite a few options.

    « Great Place »

    We have stayed in Best Westerns all across the US and this one has one of the best breakfasts. It is very clean and nice, and very convenient for us when we stay in the Hartford, CT area. We stay in this area often and when we are there we pick this Hotel.

    « If things go wrong then here for sure »

    What to say, is still our 2nd night and this aren running smooth! After check in problems and 1h delay. We had our reservation also the paperwork for it, everything, but booking was just not there. Instead of supporting me as dummy costumer I was asked to call instead. I did so, I called them and thanks for than at least they understood my situation. What ever 8pm 1h later we checked in. Is not like I was tiered after 6h drive... We finally got our room, first one smelled like someone smoked into the room, good got a new room wasn't that smokie, so I decide to live with it. Because suprise I was tired. Next suprise, Freezer broken. Told it to lady at the front desk to replace. Thank you for the fix, but next time please remove the fluffy mold from the inside, Hotel it self is ok, quiet, comfortable and acceptable breakfast. The tools could be stiffer, so it would be easier to cut things. Our bed doesn't look fresh to me but ok. But after this mess we quit our coming reservations in Best Western. Looks customer don't come first here.

    « Stay here if you can »

    So I have been at this property for the past year and a half roughly once a month for the entire time. they staff is perfect the rooms are clean and the beds are wonderful I am diamond and i achieved that as a result of not staying anywhere but best western due to my experience at this property I know the owner as he is there quite often he addresses me with a respect and knowledge of how important i am to his success this is a kind man ( Gary) and best western is fortunate to have him in their organization

    « Great location »

    Location on the Berlin Turnpike was convenient to many cities in the surrounding areas. The attentive staff and amenities were welcome after a long day. The room was extremely comfortable but could use some upgrading (linens in particular). Most likely would stay at this location again in the future.

    « restaurant general manager »

    I liked the layout and general experience. Very cozy and would comeback again. As far as the cost per night they have to upgrade on a lot of level because the executive brand holds true to be the same price and more available. They also have to have an internet available to all without hassle.

  • 4
    « Overall a good stay! »

    We stayed here because it was close to TPC River Highlands and we were going to a golf tournament. The location was great, only about a 15 minute drive. The property was very nice and clean, the room was good, very spacious. Everything was in working order. I wish breakfast had started a little earlier than 7am, because we had to leave no later than 7:30 so we were very rushed (we've stayed at other Best Westerns where the breakfast starts at either 5 or 6am.) However the breakfast options were great. Muffins, eggs, bacon, sausages, donuts, waffles, just a really good selection even though we had to eat quickly. My single and only complaint was we had an issue with a travel card we had ordered through Best Western and the night person when we checked in wasn't very friendly, however the morning person that helped us out when we had a separate billing issue was incredibly friendly and helpful.

    « Good place to stay »

    Have stayed at this hotel several times in the past year. It is our place to stay when visiting friends in Meriden. Breakfast lady is extremely friendly and helpful. She was out of yogurt first day and was so apologetic and promised to have better selection next day. True to her promise, there was plenty next day.

    « Terrific Experience »

    Very clean and comfortable rooms, friendly staff; refreshing indoor pool just off the lobby and a nice breakfast room with an excellent choice of food including waffles and small egg and cheese omelets in addition to the usual hot and cold cereals. Internet is free and fast loading. Coffee in the room and in the lobby 24 hrs. I was here for business but I would recommend this for anyone who wants a comfortable nights sleep in this area. When you consider the amenities it is a very good value.

    « family fun! »

    the staff are really nice, the rooms are nice size and clean, the pool was warm and clean, breakfast was awesome the lady taking care of the breakfast area was so nice and sweet. they have nearby restaurants. will be staying with the family again. i will recommend to my family n friends.

    « understaffed and unresponsive management »

    At check in there was only one person working the entire hotel. I accidentally double booked my room, but the management was not cooperative in helping out. Breakfast Bar was very minimal, and not restocked.

    « Breakfast and small problems never resolved »

    Reported a problem about my phone not working and nothing was ever done about it. Also reported that the tv at the fitness center wasn't working and nothing was done about it. Breakfast is good. The treadmill at the fitness center wasn't working but I never reported it. Also the AC in the fitness center wasn't working well but I never reported it.

    « Girls to NY »

    Remodeled. Nice indoor pool. Morning breakfast enough to eat and enough choices for all. Very nice lady handling the whole breakfast area, give her kudos. We had a special Team rate but reasonably priced.

    « Good for pets »

    Traveling with a cat. Tried 3 rooms before I found one that didn't smell of cigarette smoke. Staff accommodating helping with this. Rooms are dark, outmoded, dreary (all drab brown and beige) but clean. Usual hot breakfast with eggs, bacon and sausage, not just continental carbohydrates. Very convenient location on Rte. 5 with no noise. Good value for a quick overnight after 12 hours on the road on a road trip with a deadline, but would not pick it for a vacation.

    « Very clean and really nice place to stay! Awesome breakfast and coffee »

    We ended up having to travel to Connecticut to my former home town of Berlin to help my folks out at the last minute in June. We stayed at the Best Western Plus for what turned out to be two weeks as we had to keep extending our stay. The staff was excellent and very helpful, ensuring we didn't have to change rooms through multiple stays. The woman who works in the food services area couldn't be more friendly and helpful. The only reason I'm not giving it 5 stars is the construction of the hotel! The floors squeak and creak with every step both in the hallways and in the rooms especially on the second floor, and there is NO soundproofing between rooms at all it seems. Also, the queen beds were quite uncomfortable and maybe it's time to upgrade them.

    « Superb Hospitality »

    Because of home construction issues had to find a local hotel in a hurry. Front desk reception was excellent. Very professional staff. Warm welcome. Room isn't anything fancy but very clean and quiet. Plentiful towels. Linens clean. It did have a fridge & microwave. Hotel was exceptionally quiet. No noise between rooms or in hallways. Parking is plentiful & convenient. Breakfast was free, serve yourself. Big shout-out to the breakfast attendant for helpfulness. Serve yourself breakfast but attendant was right there ready and willing to help me out with cooking my waffle etc. Not a 5 star hotel but giving 5 stars anyway for super friendly and attentive staff & cleanliness. Very apparent that staff and ownership cares about this facility. I would defiantly stay here again.

  • 5
    « My chill spot »

    I really like Berlin Best Western Plus love my suite my favorite is the Jacuzzi also the second room with a fire place and a second TV. that is also what my husband love about this location. I would recommend Best Western to any of my friends.

    « always meets our high standards »

    we are never disappointed with the quality of service at this best western and have been staying there for several years now whenever we need to be traveling in Connecticut. the staff is knowledgeable, caring and efficient and the room is always clean and ready for us even when we arrive earlier than the normal check in time. the breakfast area and lobby are also well-maintained and kept clean by the pleasant housekeeping staff. amenities such as the indoor pool, fitness center, lobby computer with printer, and the many delicious breakfast items--both hot and cold--offered are a welcoming enjoyment for any weary traveler!!! we never stay anywhere else!!! ,

    « overnight stop »

    I stayed at this hotel for one evening two weekends in a row as I dropped my kids off and then picked them up from visiting family. It was a very well maintained hotel. Friendly staff. Nice, clean pool. Good quality breakfast. The woman who attended the breakfast area was very friendly. The only thing keeping me from giving 5 stars is the second stay I was on the 2nd floor and the toilet was a little wobbly on the floor, plus the floors were a bit squeaky. My floor squeaked every time someone in the next room walked.

    « Best in Brlin »

    Good place to stay. Convenient location and always clean rooms. Stayed here many times last year and never disappointed. Will book again. Staff very friendly and breakfast lady goes beyond to satisfy.

    « family get away. »

    i would recommend this hotel to family and friends. the staff are very nice, the rooms are very clean, house keeping was very helpful, the pool was nice n warm, breakfast was awesome. the lady in the breakfast area was so sweet. thinking about going back soon!

    « Great place for an overnight »

    We checked in last night for a one night stay while visiting family in the area. Facility seemed to be recently renovated. Everything was clean and comfortable. Our Breakfast Host, Ann, helped us grab a bite before we hit the road. Over all nice stay. Didn't use their indoor heated pool, but was tempted. Towels and linens were good quality, shower set-up very nice. Enjoyed the Blue Lobster for dinner - which is up the road.

    « Good Family Time »

    Fun with my grown daughters and grandchildren! We were involved in a sports tournament and this was a nice break between games to go to pool. Kids loved it. Breakfast was good. They allowed us to check in 1 hour early which gave kids more time to swim

    « Cozy comforts for weary travelers »

    I think the BW Plus is a really nice place for travelers and I do recommend it for visitors to Wesleyan University. It's located around lots of entertainment and food establishments. Best of all, it's priced better than staying on campus! Only 10-15 minute drive to campus!

    « Family get together »

    This hotel was so awesome that we are now thinking of planning a hotel get together every 3 years or so, just so we can all stay under one roof but be able to go downstairs to the breakfast room to share life... Thank you BW+

    « Nice, Quiet Hotel »

    I spent two weeks here recently on business. The hotel has been upgraded since my last visit. There are no longer any smoking rooms and everything looked fresh and new. The room had a nice LCD TV, fridge, and microwave. Excellent WiFi. There is a decent breakfast buffet. Nights were quiet. You can here a bit of noise from adjoining rooms, but I was blessed with neighbors that were in bed by 10:00pm. There is a clothes washer and dryer on site. I would stay here again.

  • 5
    « Excellent in every way! »

    This hotel is immaculate, updated and welcoming. The rugs in the common areas and rooms are clean, plush and have a modern design. The lobby is large with comfortable couches and a complimentary computer/printer station. The rooms are very clean, furniture is sturdy, modern and of great quality. The beds and pillows are comfortable. The bathroom is a little tight, but there is a large amount of space on the vanity. They offer free breakfast which is abundant in choice and flavorful in quality. You can have your pick from oatmeal, bagels, breads, Danish, make your own waffles, yogurts, fresh fruit, hot eggs, sausage patties, turkey bacon and hard boiled eggs. The breakfast area is clean and spacious, thougH the tables are a bit small if you're a family of four. Best of all, the breakfast host is so friendly, personable and attentive. The pool at this hotel is the perfect size. The area has 12 chairs for those who are supervising or just want to have a rest from swimming. The fitness center has great equipment and is very clean. I would definitely stay here again and would recommend it to anyone traveling I to the Hartford area. We had a great stay here and wished were able to stay longer just to use the pool and gym.

    « Great Location »

    We had a family wedding to attend and this hotel was right in the middle between our family and the wedding location. It was our second time staying here and we would again if we have another wedding to attend. They had our group all next to each other which worked out well for us. There is so much to see in this area and we enjoyed our trip and stay here. It was good value for the money.

    « Very Nice Stay at Best Western New England Inn »

    Always a first choice when staying in Connecticut. We enjoy the indoor pool during the spring/summer/fall seasons. It is central to area we travel to. The most important part of the stay is a good night's sleep. Mattresses are perfectly firm.

    « Great value disappointing pool »

    I wish I could rate this overall excellent, however the pool was main reason I booked the getaway with my daughter. The dehumidifier was broken so the windows were left open. The temperature in the pool area was really chilly and water was also. The staff tried to adjust it, however heating a pool takes a long time! It was a disappointment, as my daughter and I were really looking forward to this part of the stay. There were no children's channels available for her to watch on TV, but everything else was very good.

    « Alonzo »

    Helpful staff; had two room king suite with nice fireplace and hot tub; sofa bed not fit for sleeping; closet door didn't work; nice indoor pool big not real big; staff did not seem very anxious to provide pool towels, bin was empty and only brought three or floor each time we asked for towels, the breakfast was good

    « Good experience, So So breakfast »

    We stayed for one night with our two dogs. We were very pleased with the overall appearance and comfort of the hotel. Frank at the front desk was extremely helpful and friendly. He made sure that we understood everything that was available to us at the hotel. The room was comfortable, beds were very comfortable. We were disappointed in the breakfast.

    « review »

    Awesome renovation with an indoor pool. I would recommend this hotel to anyone. I use it for my divorce as it close to Middletown. And she took most of my money and I need to be thrifty. I forgot my bathing suit as this is an indoor pool.

    « Great Staff and Service »

    The room was clean and comfortable. The complimentary breakfast has plenty of choices and is being improved. All the staff at the front desk are friendly and helpful: especially Sara, Frank, and Maria. Ann does a great job for breakfast and is always pleasant and helpful.

    « Frank Thanks »

    This hotel was booked by a friend for one night while we were at a conference in the area. I was a little apprehensive staying here due to other Best Westerns. I called the hotel before arriving to confirm my reservation. Frank answered and was able to give me the information I needed. Upon arrival I had a conversation with Frank about how I used to Audit at a hotel like he does. He was very polite and let us know about all the accommodations, Recent renovations, Breakfast, and pool hours. The entire stay was pleasant. The breakfast was hot and as good as any other continental breakfasts. The woman attending breakfast, I think her name was Anne, was very polite and happy. She greeted us upon arriving at breakfast and made sure we were full. I will stay here again if in the same area next year.

    « Best stay at the Best Western Berlin, CT »

    We recently stayed at the Best Western Plus New England Inn and Suites in Berlin, CT and had a very enjoyable stay. It was very noticeable that this hotel had a new interior. The main desk person shared that it had been renovated about 4 months prior. I personally thought it looked great. I loved the earth tones and choice of décor. They have a lovely lounge area near the front desk with comfortable chairs and sofa as well as a fireplace. The breakfast area was nicely done as well. These areas, as well as the fitness area were all clean and tidy. Our room was very inviting again with the colors and décor. It was clean and tidy and very pleasant. The room had a television, microwave and a refrigerator. The beds were comfortable. The sink in our room happened to be slow, and I mentioned this to the front desk person on the way out., but other than that everything was in good working order. I would definitely stay at this Best Western again, and in fact will plan to do so. Frank, one of the front desk workers who was very friendly and helpful told me that they have a certain number of Jacuzzi suites and that I should try to get one of them next time. As far as the staff goes I have only good to say. Frank was working overnight and he went out of his way to make conversation and share about the property. He was knowledgeable about his job and the property and he helped make this stay very enjoyable. The breakfast server was helpful as well and went out of her way to help me find the ingredients of some of the food items so I could make sure they were free of gluten and dairy. It really was an enjoyable stay.

  • 4
    « Hospitable »

    I was looking for a place to stay close to where my daughter and her band would be playing. After searching and seeing the great reviews and how close to the venue, I booked my room online. Check in was easy and our room convenient to the front door. Large ,comfortable room. A microwave and fridge along with a coffee maker made the room. Easy checkout, clean, quiet and comfortable.

    « Great location! »

    Friendly front desk employees. Gave great tips when asked were the locals go to eat and to visit the best beach area not the typical tourist area. And they were a wealth of great information. Our room was clean and the bed was great. Will stay here again when in the area for business.

    « Very pleased »

    We were happily surprised at the quality of this hotel and will stay here again. Easy to find, extremely clean and fresh appearance of the overall hotel and our room. Comfortable bed. A great stop. Very nice breakfast. Easy to access main roads for travel.

    « Clean and comfortable -- nice staff »

    The location was near a friends house and the accommodations were comfortable and clean. Everything was as expected, but the staff at front desk and breakfast was exceptionally nice and made this stay better.

    « A gem »

    It town on Business. This place is a gem. It is very clean. The service is great. Lots of parking. I needed a early check in and front desk went above and beyond to accommodate. I received solid advice on local restaurants. Great value for your dollar. I will be a regular.

    « Business Stay »

    Possibly the cleanest hotel I've ever stayed at. I am staying at the Best Western for a long term business project. Employees are incredibly polite, courteous and willing to make your stay as enjoyable as possible.

    « Weekend Away - Family Baby Shower »

    We were in town for a baby shower, we booked here because the price was right. The room was a double included free breakfast and they offer a indoor heated pool. We checked in early Friday evening when I walked through the front door Kiley greeted me with a big smile. She was the most pleasant person I have encountered at hotel in a long time. There was not one time when we were in the area of the front desk that she was not smiling, she was professional and courteous, she was kind and helpful. I can not say enough good things about her, she is a keeper. Her smile is contagious it is refreshing. If more hotels had staff like this the world would be a better place. Thank you for making our weekend relaxing!

    « Our problems were handled professionally and to our satisfaction »

    3.5/5 We were visiting the area for college visits. We checked in at midnight, and were given a second-floor, two-queen room with a rollaway bed for a fifth person. Room was spacious and had microwave & fridge. We had asked for a non-smoking room. We immediately ran into three problems: (1) The entire second floor was reeking of smoke, possibly weed, and the smell entered our room when we opened the door. (2) The bathroom door would not lock, or even stay closed when you pushed it. (3) The rollaway bed had springs poking out. Even though we were tired from our drive, I had to get these problems addressed. Luckily, the gentleman at the front desk (Daniel? Deneel?) was very helpful. He gave us a complimentary, spacious, king room in addition to the room we already had. This solved the sleeping arrangement issue; my wife and I moved to this room and had the bathroom to ourselves, while the daughters and grandma stayed in the 2-queen room. The morning staff also allowed us to check out an hour late due to the time wasted the night before. Unfortunately, the smoking issue could not be fixed since a few rooms on the other end of the second floor were designated smoking rooms. That is one stupid situation the hotel needs to fix. I have never heard of mixing non-smoking and smoking on the same floor. Even Motel 6 doesn't do this. However, I am glad that a quick-thinking staffmember did his best to satisfy his customers under the circumstances. That's why I am giving the property a 3 out of 5. (I would give it a 3.5, if I could.)

    « like staying with family (only less stressful) »

    as usual we enjoyed another familiar, welcoming stay--from the chocolate chip cookies at checkin with Sarah's smile to the delicious breakfast enjoyed in the dining area kept clean and well-stocked by Annie to the saddest part-checking out with Jason--its always a good time here!!!


    I was very happy with my stay at Best Western Plus New England Inn & Suites Berlin, CT. I had earned enough reward pts. to stay at this Best Western for $10. It was a lovely place and everyone was very accommodating.

  • 4
    « Clean and comfy »

    Luv this hotel never had any issues. My husband and I travel a lot so we stay at a lot of hotels there was a time we stayed in this hotel for 3 weeks always left clean towels and bed sheets for us out side our door and asked if we needed anything else. The pool was awsome very warm and a pleasure to be in. One morning I went to get breakfast all the bacon was gone so the lady made me bacon and eggs even though it was almost time to end breakfast. Never had one problem we will return here as well.

    « it stinks »

    Elevator and halls stunk I have asthma Have nothing more to say If you have allergys STAY AWAY There is nothing more to say except the place stunk Have stayed at other best westerns have collected and used over 100,000 points and never had this problem before

    « another good best western »

    going to a venue in Middletown ct. this was the closest hotel. when i booked online they only had a king size bed with a sofa bed available. booked it. when i checked in kyley asked if i wanted one bed or two. i said two. we got it. everything was really nice. no complaints.

    « Horrible-noisy »

    The beds are uncomfortable, the maids dont clean, hardly give you new towels, tub and sink didnt drain, cigarette smoke comes down the hall and into my room, loud kids running up and down hallway at midnight, bed was dirty, bugs in my room

    « Best Western »

    This hotel was ok. I didn't like the pillows they were lumpy and had a musty smell. They were a little uncomfortable. The breakfast was good but the juice was watered down. It was convenient for us since we were visiting the Berlin area.

    « Room not clean »

    Down side- Tv screen very dirty, hair clumps from prior guest on bathroom floor, dirty wash cloth left on shower curtain rod from prior guest. Room & hallway had an odor musty? Required to drive a few miles to find a meal. Up side- Room was quiet, good parking

    « bwstay »

    I was very pleased staying at the hotel. food is good and the lady working there is very helpful. she does a wonderful job bringing and keeping up with the food. desk people are very polite and helpful. the housekeepers are very efficient I have to remember more names for these surveys they should get rewarded for doing their jobs so well. I've tried 2 of the hotels close by and they were nice there but your workers are heads above them.

    « Weekend stay with a few hiccups. »

    We stayed here for the weekend and went to Brownstone for water fun and zip lining in nearby Portland. We arrived and were greeted by staff at desk who were very helpful with everything. When we went to our non-smoking room we were greeted with the smell of cigarettes as soon as we opened the door. We informed the desk and were moved to another room across the hall that was acceptable. Later on after dinner when we returned to the room we wanted to relax and watch TV but to our dismay the cable was out. We went to the desk and after trying many solutions for the problem we could not get cable back on and they asked if we wanted to switch rooms again but first I tried TV to see if that room had working cable which it didn't either. When we went back to desk girl said this seems to happen every Fri. nite. So she asked if we want to move upstairs to another room which I checked and somehow had cable. Now we had to pack up and move our stuff again which now it was 10:30pm. Was kind of frustrating. This room was fine only thing it was upstairs where there is smoking allowed and my son and I were greeted as we got off the elevator after swimming by the sounds of a couple having a good time not caring that everyone in the hall could hear them but it all worked out. Great thing is that the pool is open til 12:00am but is pretty small and the breakfast was pretty good. Lots of places to shop at and do on the turnpike.

    « Great Service »

    I rented meeting space for a business retreat. Front desk staff were prepared for us and everything was as promised. The customer service was excellent and the cost very reasonable. I would highly suggest this property for travel or meeting space.


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·Da: nord (Hartford). Prendi l'interstate 91 sud, quindi l'uscita 22n, infine l'uscita 22. Svolta a destra al semaforo e segui le indicazioni per la Route 15 sud (Berlin Tunrpike). Il BEST WESTERN PLUS New England Inn & Suites si trova a circa cinque chilometri, sulla sinistra. ·Da: sud (Meriden). Prendi l'Interstate 91 direzione nord e l'uscita 17. Rimani nella corsia di sinistra e segui la segnaletica per la Berlin Turnpike (statale 15). Troverai il BEST WESTERN PLUS New England Inn & Suites dopo cinque chilometri circa, sulla destra. ·Da: est (Middletown). Prendi l'Interstate 84 direzione ovest, prendi l'uscita 57 di sinistra e rimani nella corsia di sinistra per accedere alla Berlin Turn...

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