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Codice vantaggio


Bellingham, Etats-Unis






2  Adulti0   Bambino

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Codice vantaggio

Best Western Hotel Heritage Inn, Bellingham

151 E McLeod Road, 98226-5520, Bellingham, Etats-Unis - Vedi su una mappa
Best Western Heritage Inn - Piscina Il Best Western Heritage Inn è situato nel centro di Bellingham. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Scegli questo lussuoso ma conveniente hotel di Bellingham e apprezza un'atmosfera incantevole nei pressi del centro commerciale Bellis Fair e del confine canadese.Al Best Western® Heritage Inn, che vanta sistemazioni di qualità superiore, ti sentirai come a casa! Le camere spaziose e splendidamente arredate di questo hotel di Washington, in cui sono ammessi gli animali domestici, sono dotate di televisione via satellite con HBO®, televisore a schermo piatto da 43 pollici, accesso wireless a Internet gratuito, microonde, frigorifero, scrivania e molto altro. Inizia ogni giornata in modo perfetto con una colazione completa gratuita.Vicino alle sponde del fiume Baker Creek ti attende la tranquillità della piscina riscaldata stagionale all'aperto, circondata da vegetazione lussureggiante. Se sei in cerca di relax, nell'idromassaggio coperto da una struttura di vetro potrai rilassarti mentre ti godi il magnifico panorama. Inoltre, la nostra struttura offre palestra aperta 24 ore su 24, servizio di lavanderia, business center aperto 24 ore su 24 e molto altro.Bellingham è rinomata per il magnifico paesaggio, i bellissimi laghi, le attività ricreative rigeneranti e la breve distanza in auto dall'area sciistica di Mt. Baker e dal Canada. Al Best Western Heritage Inn ti troverai al centro di tutto questo. Rendi indimenticabile il tuo viaggio partecipando alle escursioni per l'avvistamento delle balene o visitando le vicine San Juan Islands.Dedica un po' di tempo del tuo soggiorno allo shopping: il centro commerciale Bellis Fair si trova accanto a questo hotel di Bellingham. Se cerchi un posto non lontano per un pasto gustoso, potrai raggiungere a piedi ben cinque ristoranti. Molti degli ospiti soggiornano da noi anche per gli eventi locali, come laSki to Sea Race, la Northwest Washington Fair e i tornei di calcio della Whatcom Soccer Association.Chi è in viaggio per lavoro si troverà nelle vicinanze di numerose aziende della zona, tra cui la Western Washington University, la BP, la ConocoPhillips, il St. Joseph's Hospital e non solo. L'hotel si trova a pochi minuti dall'aeroporto internazionale di Bellingham e ti offre quindi la possibilità di spostarti facilmente.Per un soggiorno indimenticabile a Bellingham, prenota oggi stesso al Best Western Heritage Inn!

Best Western

Hotel Heritage Inn




i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Piscina all
    Piscina all'aperto dell'hotel (Non riscaldata).
  • Servizio auto di cortesia da e per l
    Servizio auto di cortesia da e per l'aeroporto 24 ore su 24.
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Lavanderia a secco
    Lavanderia a secco
più info vedi meno

Pareri dei nostri clienti

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Certificate of Excellence 2019
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Basato sul parere di 131 viaggiatori
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Qualità del sonno

"Cozy and quiet place to stay near Bellis Fair Mall"

Ann J, White Rock, Canada 23/06/2022

As with previous stays in this hotel, I found the staff to be courteous and efficient. The room I had was somewhat dated, but was clean and cozy. The location is excellent, close to Bellis Fair mall, and other shopping centres. Although it's in a busy area, the hotel itself is very quiet. A bonus was that I was able to charge my electric vehicle.

Pankaj Gupta, Owner at Best Western Plus Heritage Inn, responded to this review
Thank You Guest for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Best Western Heritage Inn - Bellingham. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on TripAdvisor as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager

"No hot water. Sketchy exterior. Take a pass!"

User 14/06/2022

I can get past the dated decor, but the lack of hot water & inability to have a shower is a show stopper for me. Exterior is in rough shape (peeling paint, rusty handrails, general filth). Dilapidated hotel shuttle does nothing to inspire confidence that your vehicles wheels won't be “liberated” come morning. All this for nearly $200/night. This place makes a Motel 6 look like a Marriott. Take a pass on this dump!

Pankaj Gupta, Owner at Best Western Plus Heritage Inn, responded to this review
Dear Andrew, Thank you for taking the time to tell us about your experience at Best Western Heritage Inn - Bellingham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Heritage Inn - Bellingham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

"Worst customer service ever"

User 25/05/2022

I wish I could give negative stars. The property was a really nice one and I was so disappointed that the staff is so incompetent. At check in I let the front desk supervisor know I had a service dog. Right off the bat they broke 3 ADA laws. She changed my room... She asked me for the papers on my dog and refused the proof I had on my phone... She then charged me $20 for my pet. I decided to deal with at a later as I was exhausted. About 3:30-4 in the morning another $20 charge went through my account. When I spoke to the front desk they claimed to have no record of the 2nd charge. I advised I would show her it went through my bank but still, I tried to be a decent human. We wanted to stay in town an extra night so I asked if they could apply the $40 to another night. She pushed it aside for her manager to look at and said they were busy running errands and I would have to check out and try back later. After getting the run around all day and NO WHERE with the "front desk supervisor" the actual manager called me. He proceeded to tell me that at his hotel he didn't care about the law they could ask me anything they wanted to and if I didn't like it to leave his property, I swear on everything I love those were his exact words. He would not even address the extra $20 they took. He said to take him to court.... I called Best Western customer relations and filed a complaint and did receive my $40 but they now seem to be ignoring my request as to what happens about them breaking the LAW and treating me the way they did. I will go as high as I have to and file a suit against this property. I see in another review that the money charge happened to someone else a week ago. Sounds like they are being really shady and committing theft as well. I will look in to having them investigated for this as well. I have almost always stayed with Best Western but if they don't make this right I'll happily spend my money elsewhere. Please do not respond with your bs template response, you've made it clear your customers mean nothing to you. Keep in mind...without US, YOUR CUSTOMERS you treat so poorly you are nothing!!!!

Aj Singh, Owner at Best Western Plus Heritage Inn, responded to this review
Thank you for your feedback .we will be addressing your concerns .

"Construction Noise"

User 23/05/2022

They are renovating the hotel and I had called twice prior to booking and checking in to enquire how this would effect our stay. I was ensured the pool would be back open although the hot tub was still closed and also that they did not book people around the floor that was being renovated at the time. The pool was still closed when we arrived and nobody at the front desk knew when it would be open. Our room was DIRECTLY under the room above being renovated. Crews started at 7am and the stomping above was extremely loud. It was inconsiderate to place guests right under a room being worked on and these rooms should have been blocked off from booking. Additionally those basement rooms are very dark and musty feeling and even with a slight renovation to flooring feel dirty and old. After this experience we will not be staying here in the future.

Aj Singh, Owner at Best Western Plus Heritage Inn, responded to this review
Thank you for your feedback .we will be addressing your concerns .

"Dirty room"

Marty622, Yakima, Washington 19/05/2022

Walked in room had not been cleaned but the beds were made, absolutely filthy microwave and refrigerator. Floors were never swept nor mopped, bedding was filthy. I will say the bathroom was very clean! I also took pictures to prove all of this!

Pankaj Gupta, Owner at Best Western Plus Heritage Inn, responded to this review
Dear Marty, Thank you for taking the time to tell us about your experience at Best Western Heritage Inn - Bellingham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Heritage Inn - Bellingham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

"Great hotel and location"

myella2021, Port Moody, Canada 22/04/2022

Friendly staff, nice hotel, exterior could be a bit cleaner but not a huge issue. The only irritating issue we had was the sink was really slow to drain and seemed like the pipes might be clogged with some hair. Otherwise, I would definitely return, since these issues aren't deal breaking.

Pankaj Gupta, Owner at Best Western Plus Heritage Inn, responded to this review
Thank You Guest for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Best Western Heritage Inn - Bellingham. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on TripAdvisor as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager

"The place to stay"

Lillian G, Hazelton, Canada 19/04/2022

Excellent place to stay while in Bellingham. Clean rooms, fresh linen, quiet during the night for a good nights sleep. Great hot breakfast: scrambled eggs, sausages, waffles, fresh fruit, fresh juice, cereals, toast, and hot coffee.

Pankaj Gupta, Owner at Best Western Plus Heritage Inn, responded to this review
Thank You Lillian for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Best Western Heritage Inn - Bellingham. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on TripAdvisor as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager

"Abysmal stay"

Robin B, Quesnel, Canada 17/04/2022

Booked room not available. Horrible smell in room. No hot water. 1 thin blanket on bed. Left a day early still waiting for promised refund. We used to stay here regularly and it was quite nice but will never return.

Aj Singh, Owner at Best Western Plus Heritage Inn, responded to this review
Thank you for your feedback ,we will be addressing your concerns.

"Best Place to Stay"

Judith S, Oak Harbor, Washington 09/04/2022

We have doctors appoints in Bellingham once a year. This is our go to place to stay. Staff is helpful and friendly. They have started service breakfast again, but due to appointment times, we did not participate.

Pankaj Gupta, Owner at Best Western Plus Heritage Inn, responded to this review
Thank You Judith for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Best Western Heritage Inn - Bellingham. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on TripAdvisor as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager

"Good experience"

js2152022, Vancouver, Canada 07/04/2022

Comfy beds, decent internet. 4/5 because no easily accessible snack/pop machines. They are pet friendly but it did mean there was some barking late at night, not a huge deal. Breakfast was hot and surprisingly decent.

Pankaj Gupta, Owner at Best Western Plus Heritage Inn, responded to this review
Thank You Guest for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Best Western Heritage Inn - Bellingham. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on TripAdvisor as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager

"Do not stay here."

User 21/03/2022

Do not stay here. Ice machines were not working. Spa was dirty and was closed for cleaning and looked like it had been that way for quit some time. We could hear the people walking in the room above us and hear the people in the next room. Useless furniture in the room and nowhere to put luggage except on bed. No place to hang up coats.

Pankaj Gupta, Owner at Best Western Plus Heritage Inn, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Heritage Inn - Bellingham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Best Western Heritage Inn - Bellingham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, General Manager

"Would not go back"

User 28/02/2022

The rooms were terrible. The pillows were awful. the radiator kept kicking in every two minutes to keep the heat which kept me up. there is a drunken man that was outside my door which said some obscenity when I went into my room. The front desk discarded as not a big deal. The Front desk would not give me my money back for Not stain the second night due to the drunken man and the poor sleeping conditions.

Aj Singh, Owner at Best Western Plus Heritage Inn, responded to this review
Thank you for your feedback.We will be addressing your concerns.

"Adorably cozy"

User 07/02/2022

Looking for a quality, cozy, quaint experience, close to Bellingham Fair and shopping, then stay at The Heritage Inn. The staff are friendly, helpful and attentive. Rooms and beds are well appointed, clean, cozy and welcoming. Breakfast was amazing, eggs, sausage, pancake, waffles, cereal, fruit, bagels, the list goes on, all fresh made and clean. Good value, lovely location and would highly recommend The Heritage Inn. I will come back.

Pankaj Gupta, Owner at Best Western Plus Heritage Inn, responded to this review
Thank You Guest for sharing your opinion with us. We are extremely happy to hear you had an enjoyable stay with us at Best Western Heritage Inn - Bellingham. We strive to deliver a fund and unique local experience and to make you feel well taken care of in each and every stay. We will greatly appreciate you sharing your thoughts on TripAdvisor as well. If you hadn't the chance to do so yet, as we are committed to a high satisfaction level and want everyone to be aware of this We hope to see you with us again soon! Sincerely, General Manager

"The worst place to stay, period."

up_roscommon, Brick, New Jersey 07/01/2022

The bathroom was filthy, the door locks were broken, the outside side door would not close. The staff were rude. The checked all the boxes for how not to run a hotel. I took pictures of everything because I am sure the staff will deny everything.

Jamie Hansen, Owner at Best Western Plus Heritage Inn, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Basic Best Western Hotel"

jefferies2019, Everett, Washington 19/12/2021

Basic accommodation. Better than lower budget hotel but not as good as many Best Westerns. Older facility. Staff very pleasant. Breakfast average. Room comfortable but no comforter on bed which left room cold when sleeping without heater on.

Aj Singh, Owner at Best Western Plus Heritage Inn, responded to this review
Thank you for your feedback .we will be addressing your concerns.

"Worst experience in hotel stay ever!"

User 10/12/2021

After almost 2years of covid travel restriction, we finally decided to go visit US as soon as it loosen up. Of course we were so excited for shopping and decided to have R&R as well. We check in 3p and when we got in the room, the musty smell permeates but we disregard it knowing the hotel is old, so went out to check some store. We came back 6p and wanted to freshen up but to my surprise no hot water came up in the faucet, since we have reservation for dinner we just head out. We came 9pm and we were really dying of shower for having such a long day of travelling and shopping, again there was only frigid cold water coming out of the tap. I called up reception and ask if why no hot water coming out, he said yes there is no hot water and the maintenance is here to fix it up. I asked him when can we expect it, he casually said we will let you know as soon as he is done. I was taken aback from his response for they seems to know the problem beforehand and we were not advised upon check in. NO HOT WATER IN A FREAKIN COLD almost winter night is never acceptable. To top it all not even apology was uttered on hotel's behalf for the inconvenience. I waited till 12a for call and nothing came. 2.We slept on an uneven some soft, some hard side of bed, which is too weird and with gaps in between the headboard and the bed, pillows was too soft that it makes it really hard to sleep. 3. Free breakfast on d ground floor, was from 6a to 10a, we came around 8a and we know the food was limited but really so disappointing now, no waffle batter coming out of container, we asked the staff for it, she was nice and attended to it, while waiting we settle for white bread toast, the cream cheese is not pre portion but cut obviously from a slab, bagels,and there were store brought little muffins, still on their plastic box, eggs and sausage, good thing coffee was still fresh and hot. 4. Upon checking out, staff &(there was a guy she was talking to beside us, telling him its his day off and go home), we told her of our stay and she told us he is the maintenance and he will fix the hot water problem. (again, how can he fix it if she wants him to home?), as we continue to rant, of feeling uneasy of not having shower even wash my face, she offered if we want she can give me a room to use to clean up( we are checking out!!why now?) She looked at me and then said okey I will give you 20%off on your next stay. Again I never heard an apology ever from her. Too bad you lose us! Never again

Aj Singh, Owner at Best Western Plus Heritage Inn, responded to this review
Thank you for your feedback .we will be addressing your concerns.

"Last time at this hotel!"

Ellyn T, Nanaimo, Canada 06/12/2021

We are Best Western Rewards members, and have stayed at this property several times over the years. We had not stayed, due to travel restrictions due to COVID and various other reasons, for about three years. We were shocked at how it had deteriorated in that time. We usually stay in the building attached to the lobby which is non-smoking and no pets. There are two other buildings which are pet-friendly. We were going to be staying for 3 nights. We had to change rooms immediately due to the cigarette smoke smell in the first room. While we were checking into the replacement room we heard a small dog barking and so did the desk clerk. She said she was going to look into it. It was very noisy this time around, with what appeared to be mostly a younger crowd who stayed up late partying and didn't even try to stay quiet. The dog across the hall woke us up at 4AM barking in the hall. Though desk staff present that they are looking into things, in reality they were not doing anything. The manager is never on site, they have to call him and then he tells them what to do. The second night the same problems continued, and this time the dog barked repeatedly and then started howling at 4AM. We also had gone online to Trip Advisor and that's when we saw many negative reviews starting about a year ago, mentioning many of the same issues we were experiencing. An employee of the hotel, who was walking down our hallway with a pit bull on a leash, told me that they had several people displaced by recent floods in the areas staying there, and that some had pets. The pet-friendly buildings were all full and the basement of the building we were in had been damaged and couldn't be used. We were told by the desk clerk that the manager had okayed us moving to one of the other buildings. So we were given conflicting information, either those buildings were full or not! We suggested they move the woman with the dog over there, but they said they couldn't as she'd been there for a while. The employee with the pit bull said he smelled pot, and asked if I did. I said that yes, I did. As I was going into my room, he was knocking on the door where the dog was to see if the smell was coming from there. We informed the desk clerk that we would not be staying the third night due to the noise issue and no real solution. It should be noted that in all the previous bad reviews on here, the manager always acknowledges them and says he will be looking into their concerns.. But obviously nothing ever changes. The property and rooms are dated and shabby. The cleaning is not thorough. Another concern is that the outside doors at each end of the hall are propped open well into the evening. Thus rendering this building NOT secure. The area around this hotel is deteriorated with homeless people wandering the area. The only positive things I can say is that the free breakfast was adequate, the lobby was nicely decorated for Christmas and the desk staff were polite.

Aj Singh, Owner at Best Western Plus Heritage Inn, responded to this review
Thank you for your feedback .we will be addressing your concerns .


oztom52, Tacoma, Washington 05/12/2021

This room is bottom floor slab on grade, and the floor was insufferably cold, to the extent that I used hand towels as slippers to go about the room and into the bathroom. The heater maxed out at 75 degrees and was insufficient to provide circulated heat into the bathroom where the only available heat source was the heat light. The bathroom sink would not drain. The bed was the softest most uncomfortable bed I've ever slept on. If there was a breakfast available, no mention was made at check in.

Aj Singh, Owner at Best Western Plus Heritage Inn, responded to this review
Thank you for your feedback. we will be addressing your concerns .

"At one time, I am sure this was a lovely hotel, but it has faded..."

j s, Seattle, Washington 18/10/2021

On the positive side, the mattresses are very comfortable, but the beds do not have a top sheet. This property has multiple 3 story buildings and none have elevators, which isn't noted on the website and this prevented us from having two rooms on the same floor. The sink in our room was cracked, drawer handles came off when I pulled on it to open. The other room had some sort of dark red substance on the wall and the toilet needed to be cleaned. Other areas of the hotel may be better, but our rooms did not meet expectations and were missing some of the basic items that are expected,

Aj Singh, Owner at Best Western Heritage Inn, responded to this review
Thank you for your feedback .we will be addressing your concern .

"Convenient and Adequate"

OscarAlphaKilo, Blaine, Washington 15/10/2021

There are no elevators so if you want a ground floor room, better specify at the start. Room is clean and nicely furnished. No closets and no hooks or anything to hang a coat. No luggage jack for any bags. Had ongoing issues with exterior doors being propped open bypassing the key card system. The staff are ok but not that outgoing. It's convenient to the airport and food locations.

Aj Singh, Owner at Best Western Heritage Inn, responded to this review
Thank you for your feedback . we will be addressing your concerns .

"Comfortable stay"

User 08/10/2021

Very nice stay a weekend with family nice comfortable bed nice clean room nice big size bathroom location close to Mall breakfast hot employees super nice with us when we check in warm welcome we really like this place will have to come back I highly recommend this place

Aj Singh, Owner at Best Western Heritage Inn, responded to this review
Thank you for your stay with us .we appreciate your feedback.

"Overall disappointing stay"

shellybat2021, Arlington, Washington 05/10/2021

What I was hoping for was a quick check in to my room and have a nice anniversary night with my s/o. Instead upon arrival I was told they don't have my room and I was getting a down grade, no compensation whatsoever. Which really sucked because I reserved the kitchenette room days before and brought food to cook with us and I brought this up but they did not seem to care at all. So I went to my down graded room and was soon as I walked in to reeked like cigarettes, yuk. So I called front desk and complained then was brought keys to a different room of the same size and I was really upset, my nice night is just not what I wanted at all. So instead of settling into the next room we took the few things we brought to the car and decided we just wanted to drive home. But we were told we were offered a room so that was not possible but we could get the room I reserved it needed to be cleaned. So we agreed and it took about 70-80 minutes to clean it, we got keys around 5:20ish. When we finally got into the room it smelled like fresh curry and disinfectant, at least it wasn't cigarettes. The kitchen only had 3 plates, 2 bowls, 3 butter knifes, 2 kitchen towels and a couple cooking utensils and measuring cups. We had no pots, pans, forks, spoons, oven mittens or mixing bowls which seemed really weird. We found split yellow peas in the kitchen drawers, an ingredient in curry which made my boyfriend believe the staff was using the room to cook so that's why it smelled and was missing things, just a hypothesis. Anyways the entry lamp weirdly went from plugged into an outlet, into the wall, and out the wall at the lamp which was ghetto. The bathroom toilet was cycling when we got to the room so my boyfriend fixed that and then I had a really hard time flushing it for somereason and the bathroom door was really hard for me to close. My boyfriend brought these additional complaints up to the front desk in the morning and now here I am the next day still waiting for a call from the manager.

Aj Singh, Owner at Best Western Heritage Inn, responded to this review
Thank you for your feedback .we will be addressing your concerns .

"Best hotel in Bellingham"

Climber16582101455, San Francisco, California 28/09/2021

Very very nice location next to freeway next to mall walking distance when we arrive is hotel with my family for the front desk agent give me really warm welcome room nice and clean breakfast very nice hot breakfast ladies so helpful all staff. So helpful I love to come back I highly recommend

Aj Singh, Owner at Best Western Heritage Inn, responded to this review
Thank for your stay with us .we appreicate your feedback

"Worst experience ever as a Diamond member"

Paul F, Everett 27/09/2021

As a Diamond member I was completely disappointed with my overall experience. I was called by night time desk person 1 hour before check in and notified that my room that I had reserved 4 days prior was not available and given to somebody who was staying two consecutive nights instead of one... My room was cramped at best... Lots of ambient noise at 5:00am sounded as if there were vacuum cleaners going off... Breakfast was mediocre.. insufficient water temperature for a shower... Made my complaint to morning desk agent who took down my number and said that manager would give me a call which never happened.. and all of my year staying at Best Western this has been the overall worst experience that I've had

Aj Singh, Owner at Best Western Heritage Inn, responded to this review
Thank you for your feedback. we will be addressing your concerns .


User 24/09/2021

Fabulous stay.. Hotel were very nice very neat and clean..Nice service especially the manager and staff are really helpful .. Almost like a homely feel there .. Highly recommended..... Must visit again and again......,...............

"Wounderfull service"

Cruiser46899998811, Sydney, Australia 24/09/2021

Wonderful experience rooms ar really big and clean. The staff are too good they were are available for everything when ever we neended. The breakfast was awesome. Our specail thanks to enter team of Best Western Heritage Inn. Next year will visit again.

"Very nice hotel"

Navigate34975459449, Ludhiana, India 24/09/2021

The hotel is at very prime location. The staff is so good . We are couple we stay in this hotel for 2 days.. its awesome room is properly cleaned. Everything thing is perfect.its been a great experience and surely in future whenever i visit again i opt for this hotel...

"Best hotel in Bellingham"

NorthStar10914013188, Chicago, Illinois 23/09/2021

we stay over with my business trip customer service is excellent nice location stuff is so helpful we wake up in the morning and we been to the building C breakfast so nice breakfast lady Janny so help us to make waffle she bring us hot egg Nice hot fresh coffee Roman ice cream Very good location Shopping mall walking distance lot of restaurant around here I highly recommend check this hotel thanks for all staffmake me feel like home

"Great Location"

User 23/09/2021

Great Service! The staff seems like they care a lot.The rooms are perfact what I want at hotel.You get a great breakfast every morning.There are washer and dryers on site.Fair pricing as well.Close to everything.Will definitely be staying again.

"Hard to believe we stayed at the same hotel as some of the reviewers"

melissa93063, Los Angeles, California 12/09/2021

We had two room (2 couples traveling) and both were exceptional. We stay at a lot of Best Westerns and we felt these rooms were more on par with a Hilton or Marriott class. Clean, clean, clean. Very nicely decorated rooms, nice bathrooms, good towels, Keurig coffee set up in the room, clean carpeting. All very nice. I read a bunch of the bad reviews here and my first thought was - these can't be for the same hotel. I made our reservations by phone because the BW website wasn't working at the time and spoke with a very nice man (whose name I have forgotten). Told him we needed two rooms and wanted one of them to be the King room w/ the dining table and the other to be a King located not too far away. When we checked in, the man who had made our reservations was the one checking us in. Couldn't have been nicer. We got exactly what we asked for and were across the hall from each other in the Charlotte building. The breakfast area (downstairs in the Charlotte building - so I can understand those in other buildings complaining that they had to hike over in the rain to get breakfast). Covid restrictions were not in place during our stay (9/11, one night) and they had a good buffet. Scrambled eggs and sausages in two chafing dishes (the eggs did appear to be made from powdered eggs which is pretty much what we have come to expect - and avoid - at BW breakfast buffets), waffles, assorted danishes/toast/muffins, cereal, juice, etc. There weren't many people in the breakfast area when we were there (6) and they ran out of sausages. There was just one guy working the breakfast and a guest asked him if there would be more sausages coming out and he told her that she was rude to ask and then argued with her when she apologized and said she hadn't been rude, she had simply asked a question. I imagine she won't be giving them a great review. This incident aside, we found the staff very polite and helpful. The pool was closed (7:30 pm), but the bar at the Mexican restaurant in the same parking lot was a good enough substitute for the hot tub. Bottom line: thumbs up. We would stay again.

"Hard to give this facility even one mark for a rating"

DebbieCincinnaitOhio, Cincinnait Ohio 06/09/2021

Very very dirty hotel .. floors dirty, bathrooms dirty, quite possibly the worst run hotel. The owners have no concern regarding customer service or satisfaction. Please pay a few extra dollars and go elsewhere in Bellingham. I've never written a review without having something good to say except this review. Service: horrible Room: Dirty with bad smell .. smoke alarm hanging from ceiling. Pool: Empty .. pool furniture stacked dangerously high. Electrical fire in room across the hall. I highly recommend you not stay here and save yourself extreme stress.


M4581NMstephenm, Vancouver, Canada 31/08/2021

Dirty room. Broken smoke detector. Scruffy furnishings. Pubic hairs on the mattress. Bad smell. Unsafe due to electrical fire in adjacent room. Badly run hotel. Broken ice machines. Pool and hot tub out of order. No maid service. Filthy common areas. Ignorant, rude and offensive management. Spend the extra few dollars and get a very nice (real) hotel in Bellingham. My wife and I did just that. Lost $$$ in cancellation but worth it. My wife and I went to the Hampton Inn. $20 extra a night and it's exceptional.

"Horrible breakfast"

catherineca2020, Shoreline, Washington 28/08/2021

Essentially given 4 separate packets of cookies and a juice box. Not a speck of nutritional value. No fruit, no protein, no thank you. If you want ores and sugary granola bars for breakfast, you'll be satisfied. Otherwise shop for another hotel.

"Mixed Review!"

User 23/08/2021

Mixed review here! The room was great, clean and comfortable. The hotel itself is in a good location north of Bellingham. It was quiet at night and safe. The worst part of this stay was the staff. Sanan is the least helpful person I've ever met. She consistently gave us incorrect information and would then blame us for getting it wrong, from wifi password to breakfast location. If Sanan were replaced by someone who wanted to work in the hospitality industry, I would have given this place 5 stars.

"Good location n clean room ."

User 20/08/2021

Very good and friendly staff . Everything is very close to the location and on walking distance .staff was very help full . We have the some issue to find the place to eat we ask the manger she help up a lot .

"You can't get what you pay for!"

MauriceHooks, Silverdale, Washington 18/08/2021

This has been, in the past, a very nice, centrally located Motel in Bellingham; near the Mall and a number of area interests. I have stayed here for many years. It has changed for the worse!! Don't waste your money here ... there are a number of very nice Motels along Meridian!! I reserved a Kitchenette Room for 4 days and the only room offered was smallest. I was then charged (on my card) for the entire cost of the Kitchenette Room. I was able the next day to get a verbally agreed price adjustment (a credit) with the Asst Manager. Unfortunately, when I checked the charges (after checkout) only a portion of the agreed credit was applied to my card. I have tried for 7 days through phone calls and E-mail to get the correct credit, however, no-one at the Motel will respond to my query! The staff at the front desk is, at best, marginally literate! Is it possible that this Motel is being used to house illegal migrants???

"Unacceptable management"

User 16/08/2021

Management is unwilling to deal directly with guests about disputes in hotel policy. We were charged for a 2 nights stay when we decided not to stay the 2nd night due to a cramped basement hotel room with 4 guests total, and no cell service in the basement room. Our friends offered to put us up in their home and the hotel stood behind their 24 hr cancelation policy instead of working with us. The manager of the hotel was supposed to call and talk with us but never followed up at all.

"Dirty and Broken"

tyeallum, Renton, Washington 07/08/2021

This hotel was a complete let down. The room had a broken toilet and a clogged shower. Took two days to get them fixed due to “maintenance” issues. Everything was closed as far as amenities were concerned. This would have been acceptable had the desk staff been honest when we called or had the website been updated to reflect the changes. The lot was dirty with fast food bags and other garbage. There was a constant smell of marijuana outside in the area of the hotel.

"Not what is advertised"

User 05/08/2021

No pool, no hot tub, no breakfast service, and no warning about any of it. Other hotels in the area including other Best Westerns had full service, so while the hotel claimed that the closures were due to Covid, we suspect otherwise. The website should be updated to reflect these closures. The other issue was safety. The doors leading into the room corridors are constantly propped open, meaning anyone wandering by could come in. It appeared that employees were propping open the doors because every exterior door was propped open every day - we finally closed the doors to our room corridor at 11pm. The young man and the lady at the front desk were friendly and professional, and the room itself was nice, but in the end we checked out early and checked into another hotel that offered the amenities that this hotel didn't.

"Great stay"

User 26/07/2021

The ladies that clean the rooms have been there for a long time and always do a great job!!! The only thing that is really missing is the cookies and breakfast. I hope that the next time we stay that the pool and hot tub are available.

"Nice staff"

User 21/07/2021

Beautiful, luxurious,filled with art pieces, friendly staff,impeccable cleanliness,ridiculously comfortable beds. Relaxing and clean environment. This was our best hotel Bellingham visit. I would definitely stay again........

"Best hotel"

User 21/07/2021

I stay at the best western . The room was incredibly clean. The staff alone deserve a 5 star rating. They were very friendly each time i was there. They really care about their guest. I would definitey recommend this hotel to someone and i would most definitely stat here.

"Very unimpressed!"

dylanwM4365GG, Portland, Oregon 19/07/2021

No pool, no hot tub, no full breakfast. These are all amenities that are listed on their website as being available,yet there's no mention on there of them being unavailable and no reason for them to not be open (COVID-19 restrictions have been lifted statewide for well over a month now) . I would not have booked here if I would have been aware. I expected better for how much I paid for this room. I could've chose a much cheaper lower end hotel and gotten better amenities.

"don't stay here!"

Michael B, stanwood, United States 17/07/2021

People were congregating in the halls and outside in the parking lot until 2:00AM! very hard to get any sleep with all the noise! Though obvious, the hotel management took no steps to do anything about it, one big party all night long until 2:00AM!

"Amazing hotel"

User 17/07/2021

Awesome service. Professional staff. It is always good experience at best western. Everything is on time and all the staff maintained proper hygiene. I think it is best hotel for stay in Bellingham ………………………………………………………………………………………..

"Best Western Hertiage Inn, Bellingham, WA"

Thomas B, Everson, Washington 07/07/2021

Air condition did not keep the room cool. Had to open windows and only one worked. People next door were loud and could smell marijuana coming underneath the door that was contected to the two rooms. Booked the room online for one King bed but when I check in, they only had two queen beds. The beds where not queen, they were full size.

"Not worth your time"

User 06/07/2021

The management staff was extremely rude upon my arrival. They claimed that my reservation got "dropped" upon checking in, in attempt to pay an inflated rate for my stay. The hotel charged by credit card triple of what was agreed upon. I would not recommend this hotel to anyone. they customer service was disappointing to say the least.

"great service"

User 02/07/2021

we came hotel 1 pm front desk lady soooo nice worm welcome us room so nice and clean bath room nice and clean great location breakfast to go good wifi strong we have a really good time highly recommend

"Price Gouging During Heat Wave - Don't give them your business"

Anonymous28970, Washington DC, District of Columbia 29/06/2021

This is the only hotel in the area (that I saw on various search engines) to have greatly increased its rates during the heat wave. They are charging nearly triple the normal rate. Horrible. Clearly not community focused - just self-serving.

"Heat wave"

thecatwoman2, Renton, Washington 27/06/2021

Check in was interesting. The young man who helped check me in seemed nice. However, the lady at the desk was dismissive and borderline rude to a man who was talking to her. The room was an older version. Stayed in Charleston building. Shower handle was really loose and shower was hair dryer. Also, when I called to extend my stay the lady said there were no rooms available and hung up on me! So rude. Wont stay here again.

"Odd but better than average"

R C, Moscow, Idaho 16/06/2021

There was a lot I wish we knew ahead of time about this place. It is close to the mall and highway, which is nice. But it is also located in several different buildings, so you should know in advance that breakfast, check in/out and other amenities may not be in your building and you need to hoof it in the rain over to the office for things you may need. However it was mostly clean and well maintained. My only complaints are that the remote was sticky and grossly dirty (concerning during Covid-times) and there was no screen on the window, which bothered me as a female traveling alone and having been given a ground floor room. Lastly, there was no tub but a very slippery tile bathroom and shower -- and no bath mat to step on, so the floor was a real hazard after a shower. Lawsuit waiting to happen. Other than those few things, I liked this place better than others I've stayed at in Bellingham.

"Anticipate disappointment"

SaltyDawg, Seattle, Washington 12/06/2021

A short story: 1 - reserve a room with a non-refundable rate. Good deal! 2 queen beds on a Saturday night. All set to visit for graduation season. 2- arrive early... 1pm. Ask for early check-in. Told it's $36 to check in early! Um, no. We can kill time instead of paying for a profoundly mediocre property. 3 - check in at official check-in time. Rooms aren't ready! But... I though I could have paid to check in early... but those rooms don't actually exist? Color me confused. 4- check in late - 9pm. Be told "you reserved a king room"... no, I did not. Produce confirmation. Printed receipt produced by clerk that says "QQRM". Then be told "we only have kings". Summary: Reserve a room type, wallet-drain attempt for room that wasn't even available 2 hours later, be told I didn't reserve what I clearly did, given different room type. A grand $10 off. Avoid. Embarassing property management - and I'm not even recounting what happened to fellow travelers that was worse than my experience. Also - pool is still closed and breakfast a sad paper sack despite restrictions being reduced everywhere. You can do better.

"I can't believe this is a Best Western"

dogfan100, North Bend, Washington 31/05/2021

In the past we have had great experiences with Best Western...not this time! The shower stall had unique biologics growing in it, The wi fi didn't work, the ice maker didn't work, no breakfast, no coffee, at midnight outside the room a gentleman was talking loudly into a walkie talkie about the wi fi. At checkout the people in front of us in line were complaining about various problems.

"Nice rooms. Staff is rude/unaccommodating to simple requests."

paulwhite20, Tofino, Canada 25/05/2021

Room was very nice but staff were rude, un-accommodating and reluctant to perform simple gestures I have had done at many other hotels. Was told to wait for our room because we arrived 20 mins early, and they didn't check if the room was ready which most hotels will do themselves, it was ready after I asked them to check. We were charged $20 USD/hr for late check out, something I've never been charged for before. When we checked out we asked to leave our bags behind the desk or in the office because we had to wait to receive our Covid test results before crossing the Canadian border and we were going into town to a restaurant. We were declined, also something I've had done at other hotels. They told us if we were checked out then they couldn't do this for us, yet we wouldn't need this if we still had a room. So their reasoning didn't make sense and just seemed like they didn't want to make the effort. These seem like simple requests that hotels should offer their customers, and have done for me multiple times in the past, if requested.

"Ummm, needs some help."

User 07/05/2021

After settling in to our room, in the back building next to the pool, which was unusable due to COVID and a complete lack of attention. I discovered hair in the shower drain and walls, the floors were very dirty everywhere. To save time and trouble, I wiped the floors and all around, myself with sanitizing wipes. Exterior doors did not lock. Soda machine out of order. Ice machine worked. Pretty environment right next to the freeway. A little maintenance would charm the place right up. No breakfast, no coffee, nothing.

"Little Gem"

calie, Nanaimo, Canada 04/05/2021

This is the nicest Best Western hotel I've stayed in. It's is very charming and the room are very well equipped. My room was not so big but bathroom had a lovely modern shower, lots of towels and good internet. My only slight complaint was the attitude of front desk person at check-in. Everything seemed to be difficult or a problem for her.

"This is what a near-perfect room is like."

User 16/04/2021

This is what a near-perfect motel room is like. Start with the bureau with 9 drawers. The microwave and mini fridge and the full sized desk with super fast Internet connection of 43 Mbps download and 24 Mbps upload using the wall port (bring your Cat-5 cable.) The easy chair with ottoman for watching the big screen TV with dozens of digital channels. The king bed with recessed kick board so you don't stub your toe and large end tables. Five lamps and art on the wall. A grown-up bathroom with plenty of countertop around the sink and a huge non-slip shower with a 7 foot high shower head. A beautiful view out the window of grass, trees, a stream and a bench for relaxing. The only negative is a slight smell of cigarette smoke at night (even though it's a smoke-free room) perhaps coming from the rug which was remedied by opening the window. The property has all the amenities one could want and the bag breakfast was fine in this year of Covid-19. I'll look forward to staying here again.

"Not good"

User 05/04/2021

People tried to get into our room, the TV didn't work, there was a lot of stomping above us, there were loud noises coming from the front desk. As a matter of fact the fire alarm fell from the ceiling. It just wasn't great.

"No Guest Service"

User 05/04/2021

Wasn't acknowledged as a rewards member or for using points. Young man who check me in was not welcoming. Did not explain anything about breakfast, buildings, express check-out wasn't offered. Nobody was at front desk at check-out. Was charged w/out an explanation, I used points for my stay. WiFi was terrible.

"Best Western Heritage Inn"

Kerrmagnolia1, Spokane, Washington 01/04/2021

COVID may impact this but requested room service which was not carried out, electrical out let at bedside functional. steps down to rooms 100-to 110 are unequal in height and size both I and my friends tripped on them repeatedly, also the lower steps are dark and not obvious there is a step down also presenting trip hazard; highlighting these with bright paint along edge would improve safety

"Rooms Décor super comforting"

Lesli S, vernonia, United States 01/04/2021

So the décor of the rooms is warm, friendly and just look the way I would design a master bedroom and bath. I always feel comfortable. Also, great places to eat with in walking distance. And if you need to walk after a long drive there is a home depot, you can walk around if its raining or dark and a outside walk is not appealing. Have a good stay! I always do!

"I would not recommend."

mayaemartin, Seattle, Washington 29/03/2021

Good: - Comfy bed. - Renovated room. - Pretty clean. - Blackout blinds worked very nicely. - Being on the 4th floor was pretty quiet. Bad: - Junk and shopping carts lying around near the dumpster. - No breakfast, not even a grab and go. - You get ONE blanket sandwiched between two sheets. - The Inn has 3 buildings, all with a somewhat steep outside staircase if you were on the upper floors. - There are decorative shutters on the buildings and some are missing. - The outside of the buildings are not well cared for. - No extra blankets or pillows in the room. - Even though the bed was comfy, it was difficult to get into if you are short. - The pillows were either down, or down alternative, and were flat 5 minutes after using them. - The heating system was so off, it was hard to heat our room, and my feet were always cold.

"Rude Staff"

User 10/03/2021

It was one of the worst experience. They have to improve their staff so they better customer service. Room quality was average but heating and light had problems and room had some bad smell. Hopefully Best western will do quality check.

"Worst travel experience of my life"

akarmi22, Williams, Oregon 01/03/2021

stayed at the Best Western Heritage Inn yesterday in Bellingham, Washington. It was the worst experience I've ever had in a hotel and I travel often. I checked in around 2 am after a long flight and fell asleep quickly. I didn't have time to inspect the room and didn't realize I had to. When I woke up and wanted to shower in the morning, I noticed the most disgusting things. There was blood splatter all over the tub and bath. There was a lot of blood. I have no idea how this was missed when cleaning. I called in the morning to address this problem and a man with a plunger was sent to my room. When I explained that wasn't the case. There is blood splatter on the bath walls and by the handle bar sink area. The young man instantly started apologizing and went to see what can be done. I'm now late to my meeting because I'm still waiting 25 min for a shower. Eventually, I call the front desk and they explain they can give me 20 dollars and deep clean the restroom this time. In a time of covid, how can that much bodily fluid be overlooked? Are they cleaning the rooms at all? I explain that I can't shower in there anymore. I'm so freaked out, worried what kind of disease could be in that blood. I went to the front desk to be told ‘oh, why didn't you say something last night' & ‘we don't know when that blood could have showed up'. It looks like someone was very hurt in the room and there is no regard to safety or care for my well-being after being in a bathroom covered in a strangers blood. The entire time the front desk person won't say his name. Simply says he is the manager and isn't wearing a mask. We explain we will call the police because of how much blood is in there and he couldn't care less. The worst service I've experienced in my life. He seemed to be amused by the whole thing, as if it's funny what just happened. He only puts his mask on after we explain we are now calling police. The entire place seemed like a drug den and not at all what I expected from a best western establishment. I explained he should call his boss and he kept saying he will later and his boss is too busy. Also making it clear his boss could not care less. I would like to make a formal complaint because this is completely unacceptable. No refund was issued and no apologies from management.

"Not a good option"

bvostravl, Walla Walla, Washington 18/02/2021

Not a ADA accessible room, bed to high, toilet.and shower seat to low, grab bar repaired wrong, Shower seat had a metal zip tie that ripped up my husbands hand. Shower sprayer broken, hall smelled of very stong Cigarette smoke. The door had no weather proof as you could see through it and so room was hard to keep warm. The coat hanger on the bathroom door was even falling off. One side of the bed had no plug in.

"Not as good as last time"

FRNKNDZN, Seattle, Washington 08/02/2021

We stayed her a year ago in a double queen room in the second building. The hotel is three separate buildings. The second building seemed renovated, nice hardwood-type floors, good beds. This time we stayed in the third building, in a king "studio." The decor was bit more outdated though in decent shape. It wasn't spotless, but nothing made us want to run away. The building doors we always propped open and often people were smoking just outside — I suspect there are people hunkered down in more a living situation there. The two men who seemed to be running the place were not very friendly and anything the slightest bit beyond the bare minimum we had to ask for and it wasn't given with a smile. We had loud kids beside us and stompers above us, and the rest of our building seemed mostly unoccupied. I have no idea why, especially during COVID, we were all given rooms so close to each other. Overall, it was fine, but not as nice as the first time, and our next ski trip to Baker we'll probably stay somewhere else. I don't think the facilities and guests are getting much attention and hospitality here.

"Crappy all around"

Linda C, Seattle, United States 31/01/2021

I wasn't impressed by this place at all. I had to ask for additional toilet paper. NO extra rolls in the bathroom at all - and only a small amount left on the current roll. My room was on the ground floor, and I was woken up at 6:00 in the morning by loud creaking of my ceiling - the person above me walking around. They weren't walking heavily - just normally - but every step caused a loud creak. Then when checking out they wouldn't honor the room rate given to me through a reservation made on the Best Western web site. I will NEVER stay here again. Also no elevators, and outside stairways to all rooms not on the ground floor. Room itself was accessible,

"Never again."

User 30/01/2021

Place has gone downhill. Lots of dog hair in the room, would not change room until 10 pm when the manger comes in (apparently 10 pm to 6 am is the best time to manage the site), no remote, shopping carts abandoned by entrance .......

"Did not get the correct room"

User 28/01/2021

The room I booked was not the room they gave me. Was supposedly upgraded but the new room was still smaller than the room I booked. Staff was unhelpful and rude. Outside doors were dirty, light in the bathroom was out and the counter was dirty. Right next to the freeway so its pretty noisy.

"Could have been better"

Judith S, Oak Harbor, Washington 17/01/2021

We always stay at this hotel when we have to go to Bellingham for medical visit. Unfortunately, this time was during the COVID pandemic and many options were not available through no fault of the hotel. The only things that were wrong with the trip other than no breakfast, was the base tiles in the bathroom were dirty and and the TV remote did not operate properly.

"Terrible service"

bradycook208, Idaho Falls, Idaho 14/01/2021

Terrible customer service. Heater did not work and my fiancé and I froze. The only solution offered was extra blankets. They told us they would comp our stay for the inconvenience and now we're being told they'll only issue is Best Western points.

"Best Western Heritage in Nightmare"

123456abcdefg78910hi, Seattle, Washington 12/12/2020

No breakfast service offered. Laundry room padlocked closed. Water leaking through wall onto floor. Smells like dirty wet mops and dead animals. Horrible angry staff. Freeway noise wakes you up early in the morning. Room doors are smaller than the door frame. Have to keep heat in/ and stink out by rolling up towels and putting them at the base of the door. Internet/WIFI does not reach each of the three buildings on this property.

"Not Clean"

jellyfungi1987, Rock Island, Washington 03/12/2020

This was one of the dirtiest hotels we've stayed at. Around the mini fridge was disgusting, there was splatter on the ceiling, there was goop on our lamp, there seemed to be mold in the shower, the main outlet needed to be repaired, there was no discount offered for not including breakfast, or having the pool or gym closed. The service wasn't that great either. Didn't answer the phone we had to call like 4 times before the answered. BUT, the mattresses were very comfortable.

"Great Place"

some1gr8t, Roy, Washington 23/11/2020

Always a home feeling and great customer service. Have never had an issue staying here in the last 2 years. We like to stay here for the ability to use as a home base and explore about. Always our go to !

"Always a pleasure"

User 23/09/2020

My preferred hotel of choice when I stay in the Bellingham area for work. It's always clean, quiet and extremely helpful staff. Great internet for getting work done in the room. I would highly recommend!

"My BW stay"

User 17/09/2020

The management team was a pleasure to deal with. Friendly and polite. The staff was wonderful even during this pandemic. Access to the mall, the sort market and restaurants were a walk away. Comfortable beds and clean rooms

"Don't stay here during the pandemic, they don't clean and the staff are not friendly enough to ask for another room."

776smith, Bellingham, Washington 21/07/2020

Seriously, fruit pits on the floor, soap bar in the shower, mold on all the walls, broken outlets and lamps and such thin walls that you can hear people in their rooms and bathrooms. Not a pleasant experience. And the staff were not friendly/professional enough to make you think you can ask for another room and be given one without repercussions (another dirty room or to charge you for another). The only good thing was the location it was close to the freeway. Bottom line, don't stay here during the pandemic, even if it saves you money.

"Horrific experience"

JoHannahK, Chemainus, Canada 09/03/2020

Upon check in the staff didn't tell us about breakfast included or where it was located on premises. staff didn't know how to program key cards to room or process are gift card.Hotel has no elevator and I have a handicapped parking space and permit. I was informed " I will give you a best room Ma'am". Down the unsafe cement stairs it smelled like urine and garbage. Door cards didn't work on entry way into our room.walked back 2 times to have him come " assist" me. He had to use managers card to let us in. Room was non smoking but smelled like 5 packs of lit cigarettes. Blood splatter on bathroom wall. Beds so lumpy I could not sleep comfortably and daughter has back issues and her bed was lumpy too. Floors so thin I could hear people above us partying untill the break of dawn. Had to go to front desk to ask for directions to our breakfast included was cold. Just like staff. Went out for breakfast off premises. Came back to room after site seeing at 2:30 pm still not made up...asked front desk about service as we didn't have a do not distribute sign on door. Only to have house keeping come and yell at us telling us we can't " demand service".... I just said I had inquired about the service..and she responded" you can't talk to me like can leave my hotel now"... asked if she was " the owner"...and she said" yes". I went back up to office...I asked manager if the lady who answered the door was the owner...and told him how she talked to me... he stated" she is just a manager of our house keeping". I am not an ogar..I literally just wanted our room seviced. I told him I wanted to check out as I had booked 2 nights. I said I would pay for 1 but not 2 as my experience wasn't that great. I even said I would pay for late check out..but he said I would have to pay for the 2 nd night. I called best western customer service and manager didn't even want to talk to the lady at the 1-800 number and was told so by the front desk staff. Luckily the best western customer service agent gave me a few points to put towards another nights stay at a different best western. I didn't have enough points for another night so I paid for the extra points and booked at the airport Best Western in Bellingham. I lost $125 American for the extra night I had to pay for but ....was worth the lost money. The airport Best Western plus was worth the lost was night and day compared to the heritage Inn Bellingham. Staff are kind...beds comfy and breakfast hot.... don't ever stay at the heritage Inn Bellingham best western...beds are lumpy...staff is very rude and not trained in customer service. Like I said not an it toouch to ask for a comfortable breakfast...and clean room for 2 nights charging me $220 American. Pay a bit more and go to the airport Best Western plus Bellingham.

hafiz M, Manager at Best Western Heritage Inn, responded to this review
I am sorry to hear all that , however upon check in you said that your Travel card has balance of $50.00 but had $8.04 then you stated that your reservation is prepaid & you do not want to provide your CC bit lately you provided . Your reservation was not prepaid & you screamed on our Front desk staff.. Our breakfast staff informed us that you thrown multiple glasses to the garbage with full of Waffle & was rude to them. Our housekeeping staff informed us that the guest was being completely rude & screaming. While you were gone out the DND sign was there . You did not inform the front desk that you are back & want the housekeeping services. Our staff are fully trained & provide the good customer service & always show the map for the room & breakfast information. Our building is clean & secure & this is the first time when we heard about urine you stated.however upon notified our H/K checked the floor you stated & found nothing wrong. We are here to help our guest & the customer service is our first priority however no one has the right to disrespect to the employees nor the guest. We tried to accommodate & wanted to change the room according to the guest needs but around 4:00pm you wanted to leave with your money back, however our check out time start at noon. I hope the next time when you stay with us or any other place be more respectful. Please let me know & contact me directly if you have any additional question. Thanks & have a wonderful day

"Great Staff, no elevators or bag/clothes carts. Stairs, nicely remodeled noisy rooms!"

gordonl588, Eugene, United States 02/03/2020

No Elevators or baggage carts probably as stairs everywhere except thru lobby in for rooms on that level. Nicely appointed remodeled rooms but thin walls & floors so was noisy. Is three separate three story buildings. Great Staff! Breakfast typical BW but did have a ramp to lit in separate building from us.

hafiz M, Manager at Best Western Heritage Inn, responded to this review
Dear Gordon, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360-647-1912. Sincerely, Hafiz Mangrio Guest Experiences Best Western Heritage Inn

"Pleasant Hotel"

sydette, Benson, Arizona 24/02/2020

This hotel was very accommodating, friendly, clean rooms, We had to fly to Oakland the following day, they have a hotel shutter. They took us to the airport and picked us up on our return for a small feee. Good location. We would stay there again.

hafiz M, Manager at Best Western Heritage Inn, responded to this review
Dear Sydette, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 360-647-1912. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hafiz Mangrio Guest Experiences Best Western Heritage Inn

"Very nice hotel located conveniently"

bbrackin1, Marysville, Washington 24/02/2020

The staff takes great pride in their hotel! The check-in was efficient and friendly, the room was very clean and nicely appointed, and the hotel was conveniently located near the freeway entrance and nearby shopping, restaurants, and theaters. The grounds were very nice with a creek and nice vegetation. The only fault that I could find with the hotel was that the lobby was rather small.

hafiz M, Manager at Best Western Heritage Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 360-647-1912. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hafiz Mangrio Guest Experiences Best Western Heritage Inn

"Not as in the Past"

vancouverislandboy, Nanaimo, B.C. 22/02/2020

We have stay here numerous times in the past and have always enjoyed our stay however the Heritage is beginning to look a bit worn. We've always received a warm welcome but unfortunately this time it was very cold and businesslike. I'm wondering if there are new owners? we also felt that the breakfast was not up to the Best Western standards we've come to expect. With so many choices of new hotels in the area , I don't think we would stay here again.

hafiz M, Manager at Best Western Heritage Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360-647-1912. Sincerely, Hafiz Mangrio Guest Experiences Best Western Heritage Inn


thomaskJ4321DJ, San Diego, United States 18/02/2020

Their was confusion with how many points a King Bed Hotel room goes for. I was expecting 16,000 (per website) but the front desk said 20,000 was the lowest they offer. We received confusing information on possibly not getting the room I reserved because an exsiting party might need to stay longer? What is the purpose of getting a reservation then? There was no rewards reception of any kind (goody bag, water, whatever) for being a Best Western Rewards Member... The rooms were nice but the hall traffic seemed a little loud so the door could use more sound proofing.

"Decent room, not bad price"

purrrkitten, Alberta 18/02/2020

Room was nice and the beds were good. Could have been a bit cleaner. Heater was rather loud and blew violently. My main complaint would have to be the lukewarm showers bordering on straight-up cold. The second day our room cards wouldn't work but one of the housekeepers saw us, let us in right away and went, herself, to replace them for us. It was very thoughtful and appreciated after a tiring day of walking! Thank you!

"Good location-Declining facility"

User 16/02/2020

This hotel has a great location, a nice breakfast, and is convenient to the Mi Mexico restaurant (Awesome!) and many other shopping destinations. It is an older hotel--Sometimes the sinks or showers have problems, but if you notify the front desk they will attempt to fix it.

"ceiling water leak"

User 11/02/2020

poor service in resolving water ceiling leak was told there were not other rooms and the plumber would be in 2 hours later, I requested another room and was told they were full, and this hotel does not have an elevator only stairs, requested help to move my things from one room to another and was told he could not help me gave me a room with stairs after I begged for another room, then begged for another room without stairs and requested help in moving my things at 5 am and was told he could not help, I am a senior citizen with a hip replacment

BestWesternHotels, Corporate at Best Western Heritage Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not what we expected"

Garry T, Auburn, Washington 26/01/2020

When checking in I was not acknowledged for being a Diamond member nor offered points or a welcome snack. She did not tell us there were 3 different buildings and did not explain which one we were in thus we went to 3 different buildings before finding our room. I completed a pre-check in the day before yet when I arrived she gave us a third floor room and asked me to sign a waiver that I had not pets, I requested a pet friendly room and when I told her she had me sign the pet agreement and kept me in the same room. This was the worst experience I have encountered at Best Western and we stayed 48 nights last year.

"Great place to stay in Bellingham"

Jennifer P, Sandy, United States 20/01/2020

I always stay at the Heritage Inn when I come to Bellingham to visit my daughter who is attending WWU. The rooms are always very nice and clean and the breakfast is delicious and there is so much to choose from!

"Great location - cozy atmosphere."

User 06/01/2020

This is a great little spot close to many shops including the Bellis Fair Mall. It's right beside an amazing Mexican restaurant which has awesome Margaritas. I highly recommend this hotel or the Airport Best Western in Bellingham.

"best in the west!"

awspa2u, Friday Harbor, Washington 28/12/2019

Nice property with wonderful people. I needed shuttle service to and from the hospital for some minor outpatient surgery. They were prompt and courteous and I felt well cared for. Dan the driver also made sure the next person on shift would help me get medication from the pharmacy.


catsNDelta, n delta 25/12/2019

Great front desk girls Cleanliness needs improving Hot tub room needs remodel Breakfast included close to mall and restaurants, pharmacy. Could use updating Usually best westerns are great near the airpost, has a shuttle

"Good value"

Cindy V, Abbotsford, Canada 25/11/2019

The park and fly option is a great value and the location is close to the airport. If the shuttle is not available ( like at 3:00am) they will pay for a taxi to take you to the airport. Only drawback is no elevators.


gloriajohn2019, Hope, Canada 15/11/2019

It was suitable and fairly accessible questions and farily took about 10 minutes. The area was suitable for my grand-children for Mall area. They a little up set that they could not go to the pool for it was closed.

"Our favorite place"

User 14/11/2019

Our stays are always business so reservations are spur of the moment never planned. We have K9's and that is never a problem. They go out of their way to make this easy for the traveling worker. The rooms are amazing. We stayed here four nights one time during an ice storm and we couldn't have asked for better. So comfortable and clean.


User 13/11/2019

I rate it at a 3-1/2. The hotel has no elevator and so it isn't good if you can't do stairs. The staff were very pleasant The morning breakfast was good, warm and kept topped up. However the muffins were like dry cake. The eating area was clean. The pet area was not well lit and I didn't feel safe especially with street people nearby.


sjvoyager, Friday Harbor, Washington 07/11/2019

This place is right next to everything. Denny's is across the parking Mexican restaurant right next to the hotel. A neet little consignment thrift store right next to hotel. There's a spa next to thrift store. everything you need and all this in walking distance. Bellis Fair mall about 5 blocks away. One of the best location hotels I've stayed at. It's an older facility but it has a pool and a hot tub rooms are clean beds are comfortable great value.

"Pick Another Hotel"

User 21/10/2019

I was led to believe that the pool was indoors and the hot tub was functional. When I arrived I was informed otherwise. I booked the hotel through HOTELS.COM and I will not be using that company either. I feel both parties have partial blame. for not vetting listings they have on their web page and Best Western for not keep 3rd party vendors updated with issues that affect decisions. Neither of these companies will ever get a penny from me.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Adrian J, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry that you were unable to use our pool. I did verify with and our pool is listed as seasonal. Our hot tub was open, so I am sorry for the miscommunication and that you were unable to use our amenities. In the future, for any hotel, it is best to call directly or use the direct website, as the team on property will be able to answer all your questions with 100% accuracy. I do apologize that we were unable to exceed your expectations, and hope that you will give us a chance to do so in the future. Please feel free to reach out to me directly, I will be happy to assist you with your reservation. At your service, Alyssa Robinson- Front Office Manager

"Heratige Inn Lynden"

User 17/10/2019

Quirky hotel but well appointed, good location and a decent value. Only downside is if you have issues with stairs. Access to the rooms are primarily via stairs and they use three different building on the property.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear hockeydadoftwo, Thank you for taking the time to leave us a review! We are definitely a unique hotel with our setup. We have the 3 separate buildings that are separated with Baker Creek running between them. We do also have a challenge with our stair only facility, but we do offer luggage assistance 24 hours for our guests to help the best we can. We hope to welcome you back in the future during your next adventure here in Bellingham! At your service, Alyssa Robinson- Front Office Manager

"Great Place to Stay"

Judith S, Oak Harbor, Washington 13/10/2019

With the recent change of owners, it is still the best place to stay. My husband has to go to Bellingham to see a doctor once or twice a year. This is still our go to inn. The rooms have been refreshed and are looking good.

"Good Value!"

annaC9156HT, Prince George, British Columbia 11/10/2019

Loved the location of this property within walking distance of lots of shopping and a variety of restaurants. Property is in a park like setting and surprisingly quiet considering it is adjacent to the I5 freeway. Rooms are older but very clean with updated look and all necessary amenities.

"Changing Owners"

lauriebuchanan, Boise, Idaho 09/10/2019

It's unfortunate that we had a two-night stay during a change of management that resulted in no breakfast service either morning and no internet service in the Charleston building (where our room was located) for the duration. Everyone we spoke with at the reception desk was very customer focused, and the room itself was spacious and clean.

"Too close to the highway"

Teddi76, Langley,WA 09/10/2019

Looking at this place online, it seems to be in a quiet setting. In reality, it is just off Interstate 5. You enter by passing through a strip mall. Once in the room, you'll be awakened by people walking over head. The breakfast is beyond horrible. In all, this was a dreadful experience.

"Very dog friendly"

R444chang, Lynnwood, Washington 08/10/2019

We were travelling with our two dogs and reserved a pet room. Smartly, the pet room had no carpeting. On check in, our "dogs" got a letter about where to potty, nearby dog friendly parks (including an off leash park two miles away), where dogs were not allowed, instructions to request an extra sheet to cover the comforter if the dogs like to snuggle in bed, etc. We felt that the dogs were welcome guests. The breakfast was well stocked and tidy. I saw the worker constantly replenishing supplies, taking back dirty dishes, and cleaning up. Nearby restaurants were within walking distance so we got food to go since we had the dogs with us. Beds were very comfortable. Would definitely stay here again.

"It was home away from home!"

Tduchenemk, North Bend, Washington 07/10/2019

we had a suite right next to the breakfast room! The fireplace was an added surprise and I was really impressed with the entire experience. the room had a sofa sleeper and wet bar. The breakfast was SO GOOD! LOVE their coffee.

"Fantastic place to stay."

charlesway, Westlock, Canada 22/09/2019

The staff go out of their way to make you feel welcome. Room is always clean and smells clean. The breakfast room is always be cleaned and restocked with fresh food. Staff is willing to help and want to make your staff hassle free.

"Good place to rest"

49909Fiona, Saint Augustine Beach, Florida 22/09/2019

I always stay at the BW Heritage on my way from Seattle to Vancouver. It is only 20 mins from the border. Lots of places to shop and eat close by. Rooms are usually quite and comfortable. Unfortunately on my last visit, there was a bus load of very inconsiderate people loudly talking in the hallways between 6-7am. They also pretty much cleaned out breakfast before 8am. Other than that I like this hotel.

"Nice hotel in Bellingham"

kellyp1987, Orting, Washington 13/09/2019

The hotel sits off the freeway so easy access to and from. It is also in walking distance of drug stores, restaurants and shopping. The hotel is divided by a small road, so if you stay in the main part near the lobby, you will have to walk or drive a block to the Charleston which is where the breakfast is located. It is in the lower part of the building and opens at 6 am with your key card. We had a bit of a hunt for it the first time. We didn't us the pool as it was cool and rainy and across the street. The only complaint was the heating/cooling system.. We were either stuffy in the room or cold. Another blanket would have been good but we would have had to walk to the lobby area across the street.. We sucked it up instead. Overall it was a very quiet and clean hotel.

"Good place to stay"

Sue P, Midway 10/09/2019

We had a nice room and the breakfast was great. I would recommend this motel for anyone traveling near Bellingham, Washington. The room was clean and the internet was adequate. We will stay here again if we are back in this area.

"Place away from home"

User 10/09/2019

My husband and I always stayed at best western heritage Bellingham whenever we want to unwind and do some shopping across the border.check in service was fast and efficient. We requested for same room but I got it mixed up. When we arrived and realized that it wasn't the room we wanted, we want back to the reception and they gladly exchanged it for a room with the tub. Talk about being prompt and efficient! Breakfast though just the same eggs and sausages with bread or waffle and selection of cereals. Still it was good to start your day. Housekeeping staffs are amazing as usual, always courteous and happy to assist any of your needs. Conveniently located to all the shops for a true shopping experience. Overall I'm always happy and satisfied to give review to this quiet little place we call home.

"This location"

User 07/09/2019

Very comfortable hotel there is close shopping not far from the freeway with extremely friendly staff. The staff at this location is very attentive to your needs. The rooms are clean and comfortable. This location has plenty restaurants close by

"Multiple buildings, no elevator"

NewMexicotraveler37, Bernalillo, NM 06/09/2019

The room was very nice but on the second floor with no elevator. Outside stairs. Room was quiet even though the motel is very close to I-5. Comfortable bed. Breakfast was usual motel food. I think there are better places to stay in Bellingham.


ROBERT C, Palm Desert, California 04/09/2019

Wasted BW Reward Points staying Here. No Elevators--3&4 Stories/ Multi-Bldgs.!!! Noisy!!! Short of Food at Breakfast!! Enough since this Site won't work with all Caps message. 200 Characters aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.

"Good trip, Good location, Fantastic service"

Leonard W, Renton 03/09/2019

Staying with Best Western is where I believe we get the best value for our money. Rooms have always been clean, towels are soft and the service has been excellent! My wife really likes the coffee available in the room and the Keurig makers are great.

"Return to the Heritage."

Ric N, Williams Lake, Canada 30/08/2019

We travel to the Bellingham area fairly often . The Heritage Inn is always the hotel we stay at, the hotel is always so clean , the staff is awesome, the location of the hotel is so close to so much shopping & amenities.

"friendly staff"

User 30/08/2019

Friendly staff, Clean rooms, Lots of dining choices within walking distance.Some of the rooms have very tiny refrigerators. Request a single king and you get a larger fridge.Evening cookies are a very good perk at the front desk.

"Very nice facilities and surrounding buildings"

Barbara S, San Jose, United States 22/08/2019

Great neighborhood, close to everything, shops, restaurants, mall . . . the room rates were great, compared to some other Best Western branded hotels/motels, the bed was more than comfortable, nice walk in shower instead of shower over tub, overall great stay.

"Great Place but inconsistant"

Claire K, Vancouver, Canada 19/08/2019

We loved our first stay.....not fancy but convenient and very clean and with one exception an amazing staff!!! They have free breakfast, again not fancy at all.......and a clean pool and hot-tub. If we can avoid the one staff member who ruined our second stay......we would gladly go again. We do recommend this hotel!!

"No Housekeeping For Two Days Straight"

Don J, Portland, OR 17/08/2019

We stayed here several years ago under different management and it was great. The staff was friendly but there wasn't toilet paper in the room when we arrived and housekeeping did not visit our room during our stay. This is a first for us who stay at many Best Westerns. We had to call to get our wastebaskets emptied and new towels. The breakfast was good.

"Clean the Bath Room"

Phil P, Tacoma 16/08/2019

This is the third time I have found hair in the tub and wall. The last two times I was told we're sorry, we don't know how that was missed. I will not be staying here again. They do have a good breakfast.

"So much fun!"

Candace W, Douglas, Arizona 08/08/2019

I love the Best Western on McLeod. I have been staying there for years and have the best and most relaxing time. The staff is exceptional and every time all is well maintained and welcoming. I plan my vacations every few months to spend time in Bellingham and go to the Best Western Heritage Inn.

"Dingy Dark Dank Dungeon"

User 02/08/2019

Started in a 1dt floor room since there are no elevators to upper floors. Big mistake. Soon as we opened the door a disgusting damp moldy smell came out. There was black mold around tub, the room was dusty. Cob webs on lamp shades and ceiling. We lasted all of 15 minutes and asked to be moved. Ended up dragging our luggage up stairs to 3rd floor room. Better but still not up to the Best Western standards we are used to. Still moldy bathroom but at least we didn't gag walking in the door. But not fresh and clean smelling either! For sure not staying here again.

"Great stay"

User 31/07/2019

Great property, it has several charming buildings, 24 hour fitness center, and very friendly and helpful staff. If you can, try for a creek side room, there is a building that buffers road noise. No elevators.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear JennieMae337, Thank you for your wonderful accolades toward our property. I am glad to read that you enjoyed your stay and hope to welcome you again in the future! At your service, Alyssa Larsen- Front Office Manager

"Great hotel, but no elevator"

RJH214, Petaluma, California 29/07/2019

Great room, nice location. Be advised there is no elevator, if you can't carry your luggage up or down stairs, be specific and ask for ground floor as our 1st floor had more stairs than the 2nd floor.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear RJH214, Thank you for your 5 star review! Thank you for informing out future guests about having no elevators. We are really good at trying to accommodate all of our requests. Also, we do have houseman on staff 24 hours a day that can help assist with your luggage. We hope to welcome you back in the future! At your service, Alyssa Larsen- Front Office Manager

"Bellingham was great"

James F J, Denver, United States 24/07/2019

I liked everything about BW Bellingham. The transportation from the train station and back to the Alaska MH ferry terminal was greatly appreciated. Breakfast was great. The room was very quiet; that was the best part after a long airplane trip.

"Best Western best night stay"

Mark S, Tulum 14/07/2019

Such great service and great rest. We were so tired after several days of Bush Camp. We had stayed the previous night in a hotel in Anacortes and were treated so rudely and made to wait 1/2 hour before they would service us. Others walked in and were served ahead of us even though we were standing right there patiently waiting. Then they made my cousin drive over and show his card even though we had a confirmation number. This hotel made us feel so special!!!

"Food and Internet Bad"

687EdS, Kelowna, Canada 14/07/2019

Hotel was in a convenient location. Room was clean and comfortable (the bed was great). Scrambled eggs and sausage were in eatable, as they were dried out and not even warm. Internet was not working more than working for our 2 day stay.

"Beautiful room"

User 13/07/2019

Got in very late traveling all day from Texas , the girl at the desk said they had no rooms we were so tired and frustrated. She made a few calls and managed to find us a room to stay the night and wasn't just any room it was a very nice sweet . So appreciate her assistance.

"Very nice hotel! "

thehighprincess, Lone Tree, Colorado 04/07/2019

We decided to drive to Canada because my husband is working in the PNW and he thought driving would be fun...anyway, we decided to stop in Bellingham so we could get an early start and get through the border. I made last minute reservations for a king bed room and we arrived half an hour later. Somebody on TA notes this was hard to find, but I have no idea what they are talking about. It is about 1900 feet off the highway, well signed (you can see from the road) and super easy to find. Was instantly greeted by desk clerk, who gave us the lay of the land and off to our room. Room was as expected, lots of drawers, nice tv, desk, chair, small bathroom but totally functional and clean. Shower stall had good water pressure and heat lamp felt good. Quiet room, we heard no highway noise (we were in Alexandria, on third floor). Breakfast was included and everything was fresh, well plenished and clean. We peeked at the pool and hot tub and looked fine. I thought this was an outstanding value, great location (surrounded by lots of restaurants) and well taken care of. Pleasant staff also.

"Poor Housekeeping"

BlueScotch, Seattle, Washington 03/07/2019

Stayed for two nights. Hotel is okay. It would have been nicer if they actually came to make up our room. Instead we returned to the room in the evening with the beds unmade, trash uncollected, and towels still wet. I'd assume it was an oversight, but it was odd when we checked in, we were asked if we wanted "full service or just take out the trash". I'd never been asked that before. I said "full service". I was told it's a "green" initative to just take out the trash (and not make the beds??) but I can't help but wonder if they just scrimp on housekeeping as a way to save money.

"It's been better "

jeangC1876TK, Aberdeen, Washington 02/07/2019

I've stayed at the BW Heritage before and have never been disappointed. However, upon checking in, the gal at the front desk seemed a little unenthusiastic to start. She told me that there were no elevators, which could have been a problem with me being in a leg brace from an injury. But she found me a room that only had two steps up. She then informed me that the building that I would be staying in had no WiFi. Upon my confusion, she explained that the router had died. Wouldn't one replace a dead router? Why she didn't offer a room in a different building is beyond me. Oh well, I can live without internet for a night. Getting into our room, it seemed clean, until I dropped something into the garbage and the bag collapsed. When I picked it up to re-center it, there was a huge puddle of water beneath it. Right next to the toilet. And now dripping onto my foot. Yuk! I may think twice before I stay again.

"Our go-to hotel"

User 24/06/2019

We have stayed here so many times and have never had a problem the front staff are excellent and his friends wanting to just get away from it all, we really appreciate the break. The included breakfast is average, but very neat and tidy.

"Hard to find"

chickengma, Forks, WA 20/06/2019

Pretty pleasant experience although the place was very difficult to find. Complimentary breakfast same as most, tasteless eggs and biscuits and gravy. Donuts stale, but sausages really good and breakfast staff the nicest we have ever encountered. Front desk staff very pleasant and helpful but housekeeping could use some tips for more than one night guests.

"Very good value for the price!"

Marlene J, Surrey 13/06/2019

We have stayed at this property many times and always been very happy with the service and cleanliness. Very good location close to the mall for shopping and to several restaurants! Very good breakfast buffet!

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Marlene J, Thank you for your loyalty to our property! It's wonderful to read that we continually exceed expectations. :) We look forward to welcoming you back in the near future. At your service, Alyssa Robinson - Front Office Manager

"Will never go back"

wendy g, Victoria, Canada 31/05/2019

A disaster from start to finish. Reservation wrong, free night wrong, room cleaned wrong, room key wrong. Noisy, no elevator, really nothing good to say about this hotel. Have stayed with BW many times and this particular hotel was not up to their usual standard.

Woody B, General Manager at Best Western Heritage Inn, responded to this review
We are so sorry that you didn't enjoy any part of your stay. We truly want each and every one of our guests to be happy here! Please contact me directly at 360-647-1912 and we can discuss what happened. All my best, Woody Braden - General Manager

"Sometimes pictures can be deceiving."

Teddi76, Langley,WA 07/05/2019

We recently stayed at this hotel. Unlike the photo above, the buildings are not nicely situated with a pool in front. The hotel is located in the center of a lot with a strip mall on one side and an industrial park on the other.It is directly adjacent the I-5 highway. The rooms have wood style floors so that noise from the room above comes through loudly. The heating/cooling system was located right by the head of the bed so that the noise and air flow were directed at your head therefore, we didn't use it. The bathroom sink did not drain properly, the in room refrigerator droned through the night. The above shown pool was nowhere in sight from our entering the property to our driving to our room in one of several isolated buildings. We will not be back.

Woody B, General Manager at Best Western Heritage Inn, responded to this review
We are so sorry that you didn't enjoy the hotel or your stay. We definitely want you to be happy! We do have three buildings on site but they are all in close proximity to each other. The pool sits right in the middle of them by the creek. All of our rooms are carpeted except for the ground floor rooms that have luxury vinyl tile. We are so sorry for the noise and for the drainage issues. All my best, Woody Braden

"No elevator and only uncovered outside access"

punkers73, Calgary, Canada 27/04/2019

Was not too impressed that the only access to our 3rd floor room was outside stairs. This is not mentioned on their website nor were we told at check in that we would have to haul our luggage up stairs in the rain! The free breakfast was nice but in order to get to the breakfast room you had to leave your building and walk to another. So down your stairs across the road and down a short flight of stairs. As this is in the Pacific NW where rain is very common at least a covered stair case with a ramp to wheel your luggage up would be a great help. The room was clean & quiet, beds were comfy but quite high had to crawl up onto it. As it was Eastertime when we stayed here, it was fun to see that there were Easter eggs placed around the room for us to find.

Woody B, General Manager at Best Western Heritage Inn, responded to this review
Thank you for staying with us and for the feedback! We do have exterior stairwells and three different buildings. We are so sorry for the inconvenience. Hopefully the rain wasn't coming down too hard. We are thrilled that you enjoyed the Easter egg hunt in the rooms :). Thank you, Woody Braden

"Great place to stay off the hwy and qiey"

Janice S, Duncan, BC, Canada 17/04/2019

We've stayed a number of times here and have never been disappointed. Rooms are great, beds are comfortable and the pool and hot tub are a nice amenity. Close to Bellis Fair and Fairhaven for shopping.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Janice S, First and foremost, thank you for your loyalty! That is really the highest compliment we can receive. I am glad to see that we continue to exceed expectations, and look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manger

"Quiet and comfortable hotel near Bellis Fair Mall"

Ann J, White Rock, Canada 09/04/2019

This was my first stay at the Heritage Inn, and it will now become my preferred place to stay in Bellingham. My room was spacious, nicely furnished and clean. The front desk and house-keeping staff were all very friendly and helpful. Overall I felt it was good value for the price. This property is close to the highway, major streets and a mall, yet it has a peaceful feeling in a park-like setting.

Woody B, General Manager at Best Western Heritage Inn, responded to this review
We are so glad that you enjoyed the spacious and nicely furnished rooms. I'll thank the friendly team for taking such great care of you! We appreciate you staying with us. Very best, Woody Braden

"Clean and Friendly"

User 09/04/2019

I found the room was very nice. I was staying for 5 nights and asked that I would reuse the sheets and towels. To please clean and make the bed. They did just as requested.! :) The breakfast choices were good. The hotel was located near many retail choices.

Woody B, General Manager at Best Western Heritage Inn, responded to this review
We are so glad that you enjoyed the complimentary breakfast and the wonderful housekeeping team. We are here for you! All my best, Woody Braden

"Great find in Bellinham"

Kay H, Surrey, Canada 08/04/2019

Super convenient location with really friendly staff, The included breakfast had a good selection of both hot and cold offerings and the area was very clean. I found the beds to be a bit soft for my taste and you have to request a room with a tub or you only get a shower.

Woody B, General Manager at Best Western Heritage Inn, responded to this review
Thank you for staying with us! We are thrilled that you enjoyed the complimentary hot breakfast, friendly staff, and the convenient location. The beds are very high quality and definitely pillow top. I'm sorry that it wasn't just right for you! We aim to please. All my best, Woody Braden

"Great value, very clean, excellent breakfast"

User 27/03/2019

We truly enjoyed our stay here. The breakfast was excellent with a lot of options including waffles, eggs, bacon or sausage and gluten-free cereal options. Our room was very clean. Great location close to I-5 & Bellis Fair.

Woody B, General Manager at Best Western Heritage Inn, responded to this review
Thank you for staying! We are glad that you enjoyed the complimentary hot breakfast, the clean rooms and the great location. All my best, Woody Braden

"Great location"

682laceya, Tofino, Canada 22/03/2019

Hotel is in a great location, walking distance to the shopping centres. Rooms are very clean and large. There is a swimming pool and hot tub on site (kids love it) They offer complimentary breakfast, very tasty. We will be back!

Woody B, General Manager at Best Western Heritage Inn, responded to this review
We are happy that you enjoyed the large, clean rooms, the swimming pool, and the complimentary hot breakfast. Thank you for staying with us! All my best, Woody Braden

"Great location great people!"

exflbum, Alachua, Florida 15/03/2019

I have to admit when I first checked in I was skeptical because of the rate. All of my hesitation was eliminated after the first 25 seconds at the front desk. Dealing with Miss kerstin on the phone was awesome, great personality great people skills great phone presents! Also dealing with mr. Michael and Miss Alyssa was also a great pleasure again both have great people skills great customer skills. The room I was in was very quiet very comfortable. The location could not have been better, restaurants all over and a great shopping area within an easy rocks through. Definitely this is a No Miss!

Woody B, Manager at Best Western Heritage Inn, responded to this review
We will definitely thank Kirsten, Michael, and Alyssa for taking such great care of you! We appreciate the review and thank you for staying with us. All my best, Woody Braden

"Nothing Special"

Dan T, Nanaimo, Canada 12/03/2019

The hotel is in more than one building which I found odd. We found hairs in the shower, looked like someone had trimmed their beard, I didn't notice till I was already having a shower. The bathroom was very small and the door was in an awkward spot and tight to get into. If I stayed again I'd ask for a different room.

Woody B, General Manager at Best Western Heritage Inn, responded to this review
Thank you for staying with us! We are so sorry that you had hairs in the shower. This is not to our standard and we will look into this immediately. All my best, Woody Braden

"Good Bet"

MesaMac, Vancouver Island, Canada 04/03/2019

Hotel is adjacent to the I-5 and across the street from Bellis Fair mall. Check-in was fast and courteous. Room was on the small side but was very clean; to watch TV, one of us had to pull the chair into the middle of the room and the other one sat on the bed or on the computer chair. The king-sized bed was one of the most comfortable we have ever slept in. Real glasses and a Keurig coffee machine and coffee mugs in the room. Strong wi-fi. Shower/tub combination with a heat lamp. My creaky knees told me that the toilet sat quite low. Breakfast was fine-the usual B/W fare but without the paper plates and plastic cutlery. We would stay again.

Woody B, General Manager at Best Western Heritage Inn, responded to this review
Thank you so much for staying with us! We are glad that you enjoyed the convenient location, the complimentary hot breakfast, and the most comfortable bed ever! We are here for you. All my best, Woody Braden

"Another great stay"

doogietraveler, New Westminster, Canada 22/02/2019

My wife and I stayed at the Heritage Inn on an overnight shopping trip. We had stayed here before and it was great so we booked it again for a Wednesday night. We had requested a top floor room which we got, it was very quiet, the king size bed was top quality and comfortable and the room was very clean. They have an excellent complimentary breakfast, one of the best I've had at a Best Western, eggs, sausage, plus all the usual cereals and bagels etc. The room had a k-cup coffee maker, microwave and small fridge, check out time was 12:00 which is also a nice bonus when you are not in a hurry to check out. Overall a great stay and no complaints, rates are reasonable, access from the freeway is easy and there are lots of restaurants within walking distance. We will definitely return and would highly recommend the Best Western Heritage Inn,

Woody B, Manager at Best Western Heritage Inn, responded to this review
We are so glad that you stayed with us and we are thrilled that you enjoyed the comfortable bed, complimentary breakfast, and the easy location. We look forward to having you back and thank you for recommending us. We aim to please! All my best, Woody Braden

"Comfortable "

enjoylife293, British Columbia, Canada 21/02/2019

Stayed over night at the Best Western Heritage for one night. Check in was easy and stayed in a very nice, clean room. Restaurants close by. Walk to a Mexican or a short distance to many restaurants and shops. The only thing that was a bit of a let down was the supposed to be clean coffee mug that i picked up and going to use and saw clearly it was not cleaned. Upon check out I did mention this issue to the clerk at check in the hopes he would pass on my concern. So over all my experience was fine. Mini fridge and a microwave. Kurig coffee maker. If you don't like Starbucks coffee your in trouble.

Woody B, Manager at Best Western Heritage Inn, responded to this review
Thank you for staying with us! We are so sorry that the coffee mug was not clean upon arrival. This is certainly not our standard and we will look into it immediately. We are glad that you enjoyed your stay otherwise! All my best, Woody Braden

"Great location, quiet"

Linda S, Eastsound, Washington 08/02/2019

Considering that this hotel is adjacent to a very busy street (Meridian) and close to I-5 and Bellis Fair Mall, it feels very quiet and out-of-the-way. Our room faced the very natural and wild Baker Creek, which added to the sense of not being close to the hustle and bustle of the city.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Linda S, Thank you for taking the time to leave us a 5 star review! We are extremely blessed with our hotel location. You get close to all the shopping, downtown area, and right off the interstate, so it is quick to go visit other places in Bellingham; yet tucked away in our own little oasis. I am glad to read that you enjoyed your stay so much, and hope to welcome you back in the future. At your service, Alyssa Larsen- Front Office Manager

"Comfy, nice, and very quiet."

User 05/02/2019

Our room was very nice, the bed was super comfortable. It was clean, the people were nice, and the breakfast was... well, hotel breakfast. But the hotel was quiet and a really good value. Highly recommend.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Global383196, Thank you for your 5 star review! I am glad to read that you enjoyed our many amenities. With our breakfast, we are always trying to improve our breakfast by adding fresh and local items and ingredients. Thank you for your recommendation, that is the highest compliment we can receive, and we really appreciate it. We hope to welcome you back in the future. At your service, Alyssa Larsen- Front Office Manager

"Very Accommodating"

sydette2016, Port Moody, Canada 04/02/2019

Wonderful stay overnight. Slippery and icy outside from a big snowstorm. We forgot our wine opener. They sent someone over with one. Shuttle to the airport. Comfortable room, nicely decorated. First floor facing the creek. Comfortable bed. Enjoyed our stay.

Woody B, Manager at Best Western Heritage Inn, responded to this review
Thank you so much for staying with us and we are glad that we took such great care of you! All my best, Woody Braden

"Nice Hotel"

CESAHS, Qualicum Beach, Canada 02/02/2019

Friendly staff, clean rooms, close to a number of decent restaurants. Great included breakfast. Easy check in check out process. Would recommend highly for a good stop on your vacation or business trip.

"Great road trip stay"

staceytbe, Port Angeles, Washington 26/01/2019

We just needed a one night stay on our way to Canada and the Best Western didn't disappoint! The have 3 buildings so you didn't feel like you were crammed into a stuffy hotel. The room was clean, bright, quite. Location was great, next to the Bellis Fair Mall and tons of restaurants.Staff was delightful and very informative!

"Great Service, Affordable, Clean Rooms"

User 23/01/2019

Visited for a sports team event, great location close to mall, restaurants and highway. Staff friendly and quick to reserve group rooms all on the same floor at short notice. The whole process was easy from set up to check out. Everyone raved the hotel and location.

"On the way"

Gordon P, Chilliwack, BC, Canada 19/01/2019

This hotel is quite nice, a little pricy compared to others, close to all amenities, and 10 minutes to the Airpport. I woukld probably stay here again when taking atrip originating out of Bellingham airport.

"Good stay"

Ingrid D, Belgium 14/01/2019

First I want to mention the very friendly staff. Hotel and room were clean. Room was surely big enough. I found it a bit of a run around since the hotel is spread over several structures. Very near to the hotel are several stores.

"Can you trust anything here?"

a-wise-guy-sometimes, MN 24/12/2018

Today is Christmas Eve. The least I want to do is writing a negative review, but I am feeling that I have to, the the rest of us the holiday travelers. We arrived to the hotel late yesterday evening. This is what I found on the glass I used (photos). It was wrapped in the plastic bag, like never been touched on the counter! Disgusting, isn't it! I went to the front desk this morning and commented with the person at the desk. Her response was “Did you call to get a clean one?” She claimed “This never happened.” Not even an pretended apology. Apparently, she was not capable to comprehend what this means to the traveler, customers, business. Hey, Best Western! So, asked to talk to the manager. You know what? She is the manager! Shocked. Can not believe! Alyssa Larsen.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear a-wise-guy-sometimes, I am sorry that you felt the need to write a negative review during the joyful holiday time. I'm also sorry that you feel that I didn't not handle your concern in a better way. I felt that I did express my concern that you had a dirty mug in your room. The cups go through the dishwasher and we put them in plastic wraps immediately afterwards, so I am shocked that the cup was missed during that process. I did apologize multiple times, but understand now that you just wanted an apology and not my concern that the cup was put in your room dirty. I did talk to our Executive Housekeeper about proper training, like we discussed. I only asked if you called front desk when you found it, so that I could of made sure that it was replaced with a clean one right away. Again, I do apologize that you had a dirty mug in your room, and hope that it doesn't deter you from staying with us again in the future, to give us another chance to exceed your expectations. At your service, Alyssa Larsen- Front Office Manager

"Best Western Heritage Inn, Bellingham, WA"

Flyer548998, Bonners Ferry, Idaho 10/12/2018

If you are looking for a motel in Bellingham, WA then I recommend this one. The staff is friendly and will quickly take action to meet your personal needs. The rooms are clean and offer amenities such as television, refridgerator, and microwave ovens. They offer an excellent breakfast buffet. The motel is conviently located with easy access from I-5 and near many shopping and dining establishments. You can't go wrong staying here.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Flyer548998, Thank you for taking the time to leave us a review. It looks like you meant to give us a 5 instead of a 1 though! Hopefully there was nothing wrong during your stay. I am glad to see you enjoyed our hotel and our amenities. Our breakfast is stocked with as much local food as we can, and it truly makes a difference. We are also very blessed to have such a genuine staff. Thank you for your recommendation to your friends, for that is the ultimate compliment! We can not wait to welcome you and your friends and family back in the future. At your service, Alyssa Larsen- Front Office Manager

"Convient location, very nice hotel"

User 06/12/2018

I found this hotel to be good value in a convenient location. We were upgraded to a suite that was very nicely appointed. The whole experience at this hotel including the complimentary breakfast was enjoyable. Excellent value in my opinion.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Culture38952476351, Thank you for taking the time to leave us such a nice review. I am glad to see you enjoyed your upgrade and found the experience of our hotel enjoyable! We hope to welcome you back in the future. At your service, Alyssa Larsen- Front Office Manager

"Stay could have been better"

User 05/12/2018

Our room was located down two flights of steps with no elevator access, a challenge to maneuver roller bags just to get to the room. Within 20 minutes of arrival, the cover to the bathroom light fixture fell off and broke on the floor. We contacted the front desk and later found the fixture was removed but not replaced; we got to enjoy the bare light bulbs in the bathroom for the rest of our stay. The control dials for the heater lamps and fan were broken and just spun around. And lastly,our room was very noisy. We could hear every single noise generated above us--flushing, shower, walking... The continental breakfast was ok too but seating is fairly limited. We provided feedback to the front desk staff member at checkout and were given a small discount and some extra points. This stay was not typical of other Best Western experiences. The location is convenient for highway access to Bellingham but we would probably not return to this particular location.

"Happy 65th"

User 27/11/2018

Great hotel! Friendly staff.and.very.clean. the breakfasts are great and the whole hotel staff are fabulous. Easy access from I 5 and to the Numerous Casinos. A quick getaway for fun and shopping. I highly recommend!

"Nice location"

Passport20296126468, Spokane, Washington 26/11/2018

The Heritage Inn has a great location, nice breakfast feature, and the rooms are well maintained. There is a fiutness facility onsite and a hot tub area. Unfortunatly we were unable to utilize the hot tub during our stay

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Passport20296126468, Thank you for your wonderful 5 star review! It makes me so happy that we were able to leave a great impression on you and your family. We work very hard to make sure our guest experiences exceed all expectations, and it's nice to see our efforts do not go unnoticed. I am sorry you were unable to utilize the hot tub while you were here though, we are diligently working on getting it fixed.We look forward to welcoming you back in the future! At your service, Alyssa Larsen- Front Office Manager

"Great stay!"

Passenger03754174857, Tacoma, Washington 12/11/2018

We will be back! Outstanding service with reservations and check in. We travel with our dog. This is a pet friendly hotel. They even have our pup a doggie goodie bag when we checked in. The breakfast was very good with lots of options. Would definitely recommend!

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Passenger03754174857, YAHOO! Thank you for your 5 star review and your loyalty! We definitely love our furry guests! We want to make traveling as stress free to them, and their humans, as we possibly can. So, thank you again for your wonderful compliments. Thank you for your recommendation as well, we truly appreciate it! We look forward to welcoming you, and your friends and family in the future. At your service, Alyssa Larsen- Front Office Manager

"Very good pet friendly facility!"

Raymond L, Victoria, Canada 07/11/2018

This Best Western has a fresh modern feel to it and is in the heart of Bellingham WA shopping and dining area. As a responsible pet owner we appreciate being assigned a room that is both clean and not beaten up by other less responsible travellers with pets. Our room was just great - updated, clean, and with all the amenities you would expect - and this at a time when finding good pet friendly facilities is becoming more difficult. The room rate was good value, the staff were knowledgeable, friendly, and helpful.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Raymond L, Thank you for your wonderful review and accolades! We love our pets, and do our best to make them feel as comfortable as our human guests. Our housekeeping and maintenance staff take real pride in their rooms, and it is wonderful to know that their efforts do not go unnoticed. Thank you for being a responsible pet owner by helping us keep our rooms nice and in top shape for our next pet guests. We look forward to welcoming you and your furry family members back in the future! At your service, Alyssa Larsen- Front Office Manager

"Unique Motel Facility"

dribera, Seattle, Washington 06/11/2018

We were up in Bellingham for my mother-in-law's 90th birthday and we stayed at the Best Western - Heritage Inn. From the outside I commented that it looked like an old style inn with dormers on the fourth floor. It turned out we were booked on the fourth floor and we stayed in one very unique, though comfortable, room. The concierge asked if we were ok with using the stairs. It turned out that this older facility had no elevator. I didn't mind the climb. I carried my own luggage, but that was my choice, help was offered. Still it's unusual to not have elevators, and to have to scale four stories via an exterior flight of stairs, in the rain. Just saying. Because of our schedule, and planned activities we did not take advantage of the breakfast that was available, so I can't comment on that. Our room had access to two of the dormers, via narrow corridors within our room. Also there were these small locked doors that provided access (I suppose to hotel staff for maintenance purposes) to the space under the slanted portion of the roof. Small doors = imagine the movie "Becoming John Malkovich." Finally, there was a step-up to get into the bathroom. I would say this motel would not be for everyone, though we liked it.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear dribera, Thank you for your very informational review! I hope all of our future guests read this. Our hotel is definitely very unique with the 3 separate buildings separated by Baker Creek. The top floor dormers are quaint and really bring out a lot of character. Thank you for mentioning that we do not have elevators, but we are staffed 24 hours to help carry luggage. You'll have to come back and visit to try out our breakfast. We have a full deluxe continental breakfast bar, with many food options locally sourced. It is quite delicious. We hope to welcome you back in the future! At your service, Alyssa Larsen- Front Office Manager


jlkn08, Rome, Italy 02/11/2018

The room was clean and comfortable. Pillows could have been better. It was a bit noisy at night, but that was just because of some guests coming in late. Breakfast was tasty. Staff at the desk and at breakfast were excellent.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear jlkn08, Thank you for taking the time to leave us a review! I am glad to see you enjoyed your stay! I am sorry about the noise, but thank you for your understanding! Thank you for the compliments towards our service, we definitely do our best to make sure our guests are comfortable. We look forward to welcoming you back in the future. Best Regards, Alyssa Larsen- Front Office Manager

"Best Western, Bellingham, WA"

FriarTuck1943, Port Perry, Canada 27/10/2018

We were northbound from California, heading home to Canada. This was our last stop in USA. I requested main floor if no elevator and was given a main floor room. There were a few stairs (3 or 4) which were not a problem. This hotel has numerous buildings and we were in the one which had the breakfast room so we didn't have far to go for breakfast. We would not hesitate to stay here again if in the area.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear FriarTuck1943, Thank you for your 5 star review! Also, a big thank you for calling us directly or giving us your room requests through the comments section. We appreciate the the opportunity to give you the best fit room before you even arrive. It always makes our job easier, and overall our guests happier! Which is, of course, what we are constantly striving for. Thank you for your loyalty, we look forward to welcoming you back the next time you pass through Bellingham! At your service, Alyssa Larsen- Front Office Manager

"Clean and comfortable "

User 21/10/2018

Stayed one night in a king room. The room was clean and comfortable. Had a fridge, microwave, and in room coffee maker. The location is great l, restaurants and shopping in close proximity. The only complaint it was a little noisy could hear the people walking in the room above us. For the price a good place to stay.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear coltren007, Thank you for taking the time to leave us a review! I am glad that you enjoyed our amenities and location. We are very lucky to be downtown next to all the food and shopping, yet, tucked away near a creek so you get that relaxation you need while away from home. :) I am sorry that you had some noisy neighbors above you. Next time, we an put in a request to have you on the top floor. We can even have our houseman assist you with luggage, so you don't need to carry it upstairs. We hope to see you again in the near future! At your service, Alyssa Larsen- Front Office Manager

"Great Inn"

wellsmarilyn2, Ladysmith, Canada 18/10/2018

Loved the grounds and the room was perfect. Clean, well decorated and very convenient. Breakfast had a really good selection to choose from. Staff were all kind. I wished I were staying longer. Have recommended to friends.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear wellsmarilyn2, Thank you for taking the time to leave us a review. It looks like you meant to give us a 5 instead of a 1 though! Hopefully there was nothing wrong during your stay. I am glad to see you enjoyed our hotel and our amenities. Our breakfast is stocked with as much local food as we can, and it truly makes a difference. We are also very blessed to have such a genuine staff. Thank you for your recommendation to your friends, for that is the ultimate compliment! We can not wait to welcome you and your friends and family back in the future. At your service, Alyssa Larsen- Front Office Manager

"Quality and affordable "

TheDude2403, Vancouver, WA 13/10/2018

This hotel has a lot to offer to assure the customer is comfortable. The rooms are well appointed with Keurig coffee makers and everything else you need. The breakfast offered is a notch above many others with lots of choices hot or cold. They offer charging stations for electric vehicles including a special station for Tesla's. Outside of the rooms they have complimentary umbrellas showing more care toward their customers. I am very impressed with this hotel.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear TheDude2403, First and foremost, thank you so much for taking the time to leave us a detailed 5 star review! Our number one goal is leave an everlasting impression on our guests, and to earn their loyalty. I am glad that our efforts did not go unnoticed. We definitely do our best to make sure our breakfast is top notch, keeping a lot of our ingredients local is very important to us. We also strive to be Green, even earning Green Business Award in 2016. And with the crazy rain Bellingham has to offer us, and 3 separate buildings we really need umbrellas! Thank you again for your wonderful accolades. We hope to welcome you back in the future. At your service, Alyssa Larsen- Front Office Manager

"Another great stay"

Eric H, Victoria, Canada 07/10/2018

This hotel has great beds and is exceptionally clean. Staff is very friendly and the location of this hotel is very convenient if shopping at the mall or other stores. Convieniant to the freeway but quite rooms. The hotel is laid out in 3 separate buildings which makes it unique.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Eric H, First and foremost, thank you so much for your loyalty! I am so glad to see that you continually choose us for your hotel accommodations when you are in the area. That is such a high compliment that we do not take lightly. Thank you also for leaving us a 5 star review to help other travelers choose our hotel. We appreciate everything you do for us as a loyal guest. We can't wait to welcome you back in the future. At your service, Alyssa Larsen- Front Office Manager

"Great Hidden Gem in the Heart of Bham!"

Cheryl J, orcas island 07/10/2018

We found this hotel by accident when staying near the hospital. Rates are much lower overall, and the hotel is very clean. Nice breakfast in the morning. Contractors stay here during the week so it gets busy, and there are a lot of trucks and vans parked, but luckily there is plenty of parking available. The hotel is sprawled over three buildings, which is odd, but all three buildings are very well kept and you moght never guess they are part of the hotel. There is a fitness room and the hotel is right in the shopping district... mall across the street, restaurants everywhere. Definitely our go-to place when we are in Bellingham!

"Place and people are wonderful!"

782beverlyr, Wrangell Alaska, United States 02/10/2018

and helpful iI stayed at this hotel while my husband was having emergency treatment at a local hospital ( I live out of state). This is my second stay there. The location is convenient, within walking distance of anything you might need or want to do. The staff were courteous, compassionate, and helpful , which wased the stress of my situation. The free breakfast was excellent and my bed was so comfortable!

"Pacific North-West Trip"

Malcolm R, Kelowna, Canada 11/09/2018

First stop was just across the US / Can border at the Best Western in Bellingham. Very nice hotel made up of three separate buildings close to the Bellis Fair Mall as well as nearby eateries. A wheel chair access room was needed although the building access was not easy from the disabled parking spots. The room itself was very nice though the bed was extremely high so again not easy for anyone with disabilities and using a wheel chair. We were fortunate that the breakfast room was right in our building so this great feature of B/W was easily accessed. With the exception of the bed height, this was a really nice place to stay.

"Great hotel, odd location"

HighPriestessSusan, Ventura, California 08/09/2018

This is a great hotel - the staff is friendly and helpful, rooms are very clean, bed is comfortable and quiet. The hotel is located next to the freeway amidst other businesses - mostly restaurants - in the same parking lot. Good hot and cold breakfast included with the room. I would have given it 5 stars except for the location among other businesses.

"Comfortable oasis close to everything"

Janie G, Spokane, Washington 05/09/2018

Loved everything about this spot! Wonderful service, attention to every detail, comfortable bed in large room, and immaculate breakfast service with great food! Well-appointed room considering even the small details with real Kleenex brand tissues (instead of the cheap scratchy kind!), a soap dish to keep the bathroom counter dry, lots of storage, lights and mirrors conveniently located to accommodate 2 people getting ready simultaneously. Along with our welcome bag we received an additional one for our dog with very functional items! The staff were all gracious, friendly and so willing to make our stay perfect. We were impressed from the first glance through our check-out.

"Great service, helpful and friendly staff, great breakfast."

sarascala2018, Bellingham, Washington 03/09/2018

I was very pleased with everything about this hotel. From the moment I checked in I was very pleased. The form at the desk Alyssa was extremely friendly and helpful, I did not feel rushed in about way. The continental breakfast this was delicious and the staff there were very friendly.

"Good clean rooms"

User 27/08/2018

This best western rooms were comfortable. The hot tub was good.Staff were friendlyAmple parking near interstate 5.Easy to find.Breakfast was adequate and clean.The hotel is split into 3 buildings .

"Nice Room(s)"

Vicky L, Camas, Washington, Usa 27/08/2018

We stayed here both coming from and going to Canada. It's close enough (maybe 30 minutes from the border so very convenient. First stay: I had booked a single queen but upon checking in was informed we had been upgraded to a king. Room was clean and quiet if you kept the AC unit on. The towels were VERY fluffy. The bed was comfortable but there was a lot of bed to crawl out of to use bathroom during the night. There is a major short coming with this property. It has rooms on floors 1-4 but no elevator. You take your luggage up the stairs. Breakfast was a full buffet like one is used to at Best Western. Our second room was better since we were given a queen bed but up on the 4th floor. The staff at front desk was very friendly and professional. The Housekeeping were cheery and polite. The gentleman doing the breakfast was busy, busy, busy! Kept it clean and refilled and said good morning when spoken to otherwise he was just busy. Despite the lack of an elevator we would stay here again.

"Conveniently located"

JGW33782, Pinellas Park, Florida 22/08/2018

The hotel is near the interstate and you have a good choice of restaurants from which to choose. The breakfast was the usual offered by most chain motels. I found the layout of the motel a bit confusing because there are several different buildings and seemed to be randomly located. But the room was nice and well-appointed.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear JGW33782, First and foremost, thank you so much for taking the time to leave us a review! We are definitely a unique property. We have 3 buildings separated by our little quiet Baker Creek, but we are located right across from the Bellis Fair Mall and the main shopping of Bellingham. We are tucked away that we have our own little oasis from the bustle of all the busy shopping areas - we are very lucky to be located where we are. We hope to welcome you back to our hotel in the future, we will make you a pro navigator of this hotel yet! At your service, Alyssa Larsen- Front Office Manager

"Great location and friendly staff"

jeffkM7744CE, Graham, United States 18/08/2018

Relaxing and Great Customer ServiceRooms are very nice and the breakfast buffet is one of the better ones I have seen at a hotel. The staff at this hotel is very friendly. Great location right off the freeway and lots of places to eat that are close by

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear jeffkM7744CE, Thank you for taking the time to write us such a wonderful review! We are very lucky to have the staff we do, they are so genuine and love to work hard to make sure our guests have a great experience. Our biggest compliment is the loyalty our guests have to us, and I am glad to see we have another loyal guest! We look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager

"Bellingham best Western"

MR S, Everett, Washington 15/08/2018

The staff Is always helpful and greet you as soon as you walk in the door. The breakfast always has many option so there is something for everyone. The room is clean and we'll maintained. Bathroom is also very clean

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear MR S, Thank you for taking the time to leave us a 5 star review with all your compliments! Our staff works extremely hard, from front desk, housekeeping, breakfast, and maintenance to make sure our guests have their expectations exceeded. It's always wonderful to see when their efforts do not go unnoticed. Thank you for sharing. We hope to welcome you back again in the future. At your service, Alyssa Larsen- Front Office Manager


User 28/07/2018

Enjoyed our stay—-rooms were clean, bed very comfortable,staff very accommodating. The breakfast was excellent & the staff working there were so attentive to cleaning & making sure everything was full. Also very good location.

"Great Value"

Katherine229, Fredericktown, Ohio 25/07/2018

Stayed here recently before heading to Mount Baker for hiking. Super,clean comfortable room. Convenient location. Quiet. Helpful front desk staff. Great deal as well! Highly recommend. 10 minutes from the wharf and good dining options.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Katherine229, Thank you for taking the time to leave us a 5 star review! I am glad you were able to stop and stay with us during your Mt. Baker hiking trip. Thank you for your accolades and recommendation, that is the best thing we could ever ask for! We hope that you will come see us again for your next Bellingham adventure. Best Regards, Alyssa Larsen- Front Office Manager

"Nice touches for a chain hotel"

KathiM17, Edmonds, Washington 24/07/2018

We stayed at this hotel for one night. The reception desk personnel was very friendly and welcoming. Our room was clean and somewhat updated, my husband said it looked like it was well maintained despite being an older property. Lately I have been comparing Best Western properties to some of the other chains and I seem to get a better price deal with BW. Although this hotel was adjacent to the highway, our room was surprisingly quiet. This hotel has a different configuration than most hotels as there are 3 buildings. We were in building C and the breakfast area is in that building. Building A also looks like it would be a quieter building, building B was the closest to the highway. One of the things that stood out about this hotel was the very nice fitness room. There was filtered water and the hotel's information book invited guests to “fill their water bottles” with the filtered water, which I appreciated. Another big plus was the fact that they had real dishes and silverware in the breakfast room. It always seems like such a waste to have all paper products at the chain hotels, 3 cheers to this property for offering this alternative. The staff at the breakfast room was also welcoming and friendly, kept everything well stocked. Although most of the chains are about the same, this BW stood out for it's price, fitness room, friendly staff, and attention to the environment with it's dishware. One more nice touch: because guests are outside to go between the buildings, there are umbrellas outside each building to use if it's raining! We will stay here again if we are in the area.

"Nice Best Western"

Gail799, Tualatin 24/07/2018

The staff was very friendly. The beds were very comfortable and the room was nicely decorated with plenty of drawer space. The bathrooms were nice with a good shower head. Breakfast was good. They even had 2 waffle makers and good variety. I would stay there again if in the area.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Gail799, Thank you for all your wonderful compliments, it sounds like you wanted to give us a 5/5 star review! I hope that if you experienced anything wrong in your stay, you gave us the opportunity to make it right. If you would like to talk about your stay in more detail, you can e-mail me at the address below. I am glad to hear that we have another loyal guest, and we look forward to welcoming you back in the future! At your service, Alyssa Larsen- Front Office Manager

"Very pleasantly surprised"

CCATT1Manz, Kansas City, Kansas 23/07/2018

We stayed here before and after a hike. The staff were very friendly. The rooms were large and the beds comfortable. Included breakfast was good! Washer/drier worked well. Didn't find time for the pool but it looked nice. Shuttle took us to the airport to get our rental car but wouldn't take us downtown to the breweries, but that's ok. I won't rule out Best Western so fast anymore.

"Emergency Family Travel To Medical Center"

Joseph R, Ketchikan, Alaska, USA 09/07/2018

My entire Family has to travel to Bellingham for a emergency Medical issue one of Family had. On a short notice Best Western accommodated 10 members of my family within 4 rentals. We all were able to stay together and this Hotel is so centered within walking short walking distance to food sources, stores, a mall. Had everything right the. The staff at this Best Western are all so super nice and helpful. They made us feel truly at home. We couldn't have found a better Hotel. Thank you tons Best Western of Bellingham. You are awesome.

"Such a wonderful stay!! Housekeeping staff wow! Super friendly hotel. Love it!"

User 24/06/2018

Husband and I stayed here and we just lived it. It is a boutique type hotel. Nice and intimate. People so helpful and friendly. Dana in housekeeping was very sweet. Staying here on our return trip because we loved it so much!!! Keep up the Great customer service.

"Visit to Bellingham"


Hotel is located close to Bellis Fair. Lots of restaurants nearby. Checked by efficient friendly staff. Room very clean. Thick towels in the bathroom. Great breakfast next morning and included in room cost. Will stay there again when in Bellingham.

"Fun weekend with great accommodations"

User 18/06/2018

Went to the Deming Log show, this hotel is only twenty minutes away. Great location. Easy in and off the freeway, many local business and restraunts nearby. Friendly helpful staff. Great breakfast and nicely appointed rooms

"New baby!!!!!"

wernemi, Washington state 14/06/2018

I recently stayed here for 3 days, 2 nights visiting family. Because my grand daughter had to have an unplanned c section, I decided at the last minute to stay thru the weekend. I booked online from St Joseph's hospital in Bellingham and got a very good rate for three of us. When we arrived, I explained to the front desk that I had not known I was going to stay and that I needed two beds. Tim, graciously switched me to a room with two queen beds, at the same price!!!!! We were very impressed with this gentleman. He also agreed to give me this same rate for an additional night. This motel has three separate buildings, which was great, because other family members decided to stay also. We were able to also use the laundry facility when we bought new items for my grand daughter, that I wanted to wash first!!!! The included breakfast was great because we were so tired the next morning, none of us wanted to get up early. It had fresh fruit, eggs, sausage, yogurt, great coffee and even had children's cereal!!! I will definitely stay here again !

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear wernemi, CONGRATULATIONS ON YOUR NEW GREAT GRANDKID! Unplanned surgery is WAY too stressful, and I am glad that we were able to be there, to make things a little easier for you and your family. Thank you for all your accolades, especially with Tim. He is such a genuine person, and we are so lucky to have him part of the team. We look forward to your future stays back in Bellingham to visit your family! Thank you for your loyalty. Best Wishes, Alyssa Larsen- Front Office Manager

"Close to Mall and very friendly!"

Donna S, BC Canada 30/05/2018

This is a great location if you plan on going to Bellis Fair Mall. It's in the same parking lot as Mi Mexico a authentic Mexican food. We like to stay at this hotel as we always have such great service. It probably could use some updating but great value for the price! There is a large breakfast room with a large variety of foods such as eggs, waffles, hot oatmeal, yogurts and fresh fruit as well as pastries. It's quiet and comfortable and clean!

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Donna S, Thank you for taking the time to leave us such a lovely review! We are very lucky with our location, with the award winning Mexican food in the same parking lot, and the mall across the street. Talk about shop until you drop, then eat some delicious food and do it again! Thank you for your compliments about our breakfast, we do our best to keep it updated and current and always bringing fresh local food when we can. Thank you for your loyalty, and we look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager

"Bellingham, WA Best Western"

bestibal, Seattle, Washington 30/05/2018

Excellent staff service, outdated/inconsistent access system(keycard only worked once, reinstating necessary) made several trips to the front desk to correct the issue and poor room insulation from neighboring guest room noise.

"Nice place"

User 29/05/2018

Just fine, never been dissatisfied with Best Western. The hotel was a little hard to find, I think my GPS was a little confused because the hotel encompasses 3 buildings. Overall a fine experience, very close to mall and good restaurants.

"Great stay"

cyrey, Renton, Washington 29/05/2018

Quiet, clean room and hospitable staff. Full Breakfast with many choices including fresh pastries, yogurt, fruit, eggs, meat and wonderful waffles. Hot tub inside and swimming pool outside. Great location. Easy on and off the freeway.

"Visit to our son and family"

peter_glazier, Sao Paulo 26/05/2018

We stayed here on 2 occasions recently. Older travelers such as ourselves need a ground floor room as carrying suit cases up staircases is a little difficult. Rooms are very good and clean and the bathrooms are a good size with good water pressure. The breakfast was very good except on a number of occasions the scrambled eggs were overcooked.

"Amazing Hotel"

User 22/05/2018

One of the best Best Westerns we stayed at so far. Convenient, Super Clean - both the rooms and the exterior. Staff were helpful and the room was generous in size. Would highly recommend this hotel. Close to Bellis Fair Mall for anyone wanting to shop.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear 922cheryl, Thank you for your 5 star review- We really appreciate your high recommendation, for that is the highest compliment we can receive! We definitely think we are the "best" Best Western, and glad that you agree. Thank you for your wonderful accolades, and we look forward to welcoming you back in the future. Best Regards, Alyssa Larsen- Front Office Manager


Joebill1, Vancouver, Canada 20/05/2018

Express check in was a waste of time. Rooms were not ready at check in time. Price was inflated this time. We are thinking about staying somewhere else because of the poor use of the express check in and the inflated prices. We have stayed here many times.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Disappointed, Thank you for taking the time to share your concerns with us. I'm sorry to hear that your stay with us was less than excellent. By taking the time to let us know how we are doing, we can focus on making improvements. I truly hope you will give us another opportunity to prove ourselves to you. Your continued patronage is important to us. Patty Davis, General Manager Best Western Heritage Inn

"Average stay"

robertsR3069TY, LaCenter WA, United States 07/05/2018

Reserved 2 rooms, toilet not secured in 1 room, average lodging. As diamond membership there was no upgrade available that did not have pets in it at some point. Wife has pet allergies.All of the King suites are reserved for pet owners.


gmccarl, Spanaway, Washington 07/05/2018

Awesome customer service, facility and location. Unique setting in three buildings, along a river. Top notch staff and excellent breakfast offered. Location is close to freeway and dining. Clean well appointed rooms, well stocked with toiletries.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear gmccarl, Thank you for taking the time to leave us a genuine 5 star review! We appreciate your accolades, and glad we were able to give you the top notch service and exceed your expectations. I am glad to hear that we have another loyal guest, we look forward to welcoming you back in the future! Best, Alyssa Larsen - Front Office Manager


Wendy K, Roy 03/05/2018

This Best Western is right off the freeway but no noise. Has 3 buildings, no elevators so if your in need of accessible features ask for bottom floors. Beds are a little on the firmer side pillows a plenty. Bathrooms are fairly big, as are rooms. Good place to stay by the Mall. Staff friendly and helpful

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Wendy K, Thank you for taking the time to leave us a review, and thank you for your compliments and extra information for our future guests. As long as requests are in reservations, we do our best to accommodate everyone and their needs during their stay. We look forward to your next stay in Bellingham in the future! At your service, Alyssa Larsen - Front Office Manager

"decent for price!"

User 30/04/2018

breakfast is the best part, location is great as well, staff could be friendlier but overall it was a decent hotel and safe one as well. The breakfast is in another building so you have to drive to grab.


dogmanshawn2, Lafayette, Louisiana 28/04/2018

This little gem is close to the bus route to go downtown stores are close by and the mall is across the street.. Friendly staff.. Decent breakfast just never changes except bacon or sausage. It wouldn't hurt to over something a little different once in awhile breakfast burritos or breakfast rice fried potatoes it roasted.. After 3 weeks... The same thing gets monotonous... It was good though

"Beautiful setting, helpful, knowledgeable and friendly staff, spacious, nicely appointed room"

BenLar137, Calgary, Canada 23/04/2018

One of our new favourite Best Westerns. Despite being right next to the I5 freeway, this hotel, comprised of three buildings, in a beautiful and treed park-like setting with its own creek. The ground-floor units are likely wheelchair accessible, but all the upper floors don't have elevators - not a problem for us. The reception's front doors open automatically, no squeezing suitcases through a pull door. We loved our huge king suite. The bathroom was star of the show, newly renovated, upscale, two sinks, two shower heads, nice amenities. We loved the dining area with four chairs, mini-fridge, bar sink, and counter space. The furniture was beautiful, not "flat-pack" from the big box store, very much in keeping with the heritage theme. All staff we met couldn't have been friendlier or more informative and helpful - which makes a great stay even better for us. The buildings are a little spread out, but not too far at all. The breakfast room is on the ground floor of the Charleston building, whereas the pool and hot tub are in a different one, and reception in another again - not a problem for us. Each building is quieter as a result.

"Wonderfully Cared for Hotel"

ReisenFrauOK, Oklahoma City, Oklahoma 05/04/2018

I always choose to stay at this hotel when in Bellingham because the staff is so accommodating/efficient and the rooms are always so very clean. They breakfast is always perfect for a traveler on the go.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear ReisenFrauOK, Thank you for your wonderful 5 star review! Thank you for your wonderful accolades also, we definitely do our best to create the best atmosphere at our hotel. We are so blessed to have you as a loyal guest, and we look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager

"great hotel"

azgolfers77, Qualicum Beach, Canada 04/04/2018

great hotel with nice decor, most modern bathroom(small, but perfect stand in shower) and very welcoming to our dog. Very easy acess from thruway. Good reccomendations for food etc and very pleasant breakfast room

"Lovely property"

User 23/03/2018

Well maintained. Located amongst many good restaurants and Hwy 5. Employees we encountered were pleasant and very interested in ensuring our stay was perfect. We much appreciated that. It's the only Best Western that has ever offered BOTH bonus points AND goodie bag to me as a reward member!

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear lakenonie, Thank you for your wonderful review! I am glad to see you enjoyed your stay, and that we have have a new loyal guest! Thank you for your accolades towards our staff as well. I may be biased, but they are pretty great, and they really are the most genuine people I have had the pleasure to work with. We appreciate your loyalty to our brand, and hotel. We look forward to welcoming you back in the future! At your service, Alyssa Larsen - Front Office Manager

"Great experience"

User 19/03/2018

We always stay here. Great place for sure! We love the location on the hotel. The internet is great, no lag at all. Breakfast is always good. Everytime we have to stay in Bellingham, we always make this our first pick and hope it is not fully booked.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear cswustusjr, First off, thank you for your 5 star review! Secondly, thank you for your loyalty! I am glad to see that we have made a wonderful "home away from home," for you and your family to enjoy. Be sure to always call the hotel directly, so that we can do our best to get you in and get all your requests taken care of for your arrival. We look forward to welcoming you back in the future! At your service, Alyssa Larsen- Front Office Manager 360-647-1912

"Clean and Comfortable"

User 11/03/2018

This is a great place for pet-loving guests. The rooms are very clean and the bed comfortable. Breakfast was plentiful and varied - including waffles! The staff is friendly, professional and willing to recommend places in Bellingham to dine at, or visit. There are no elevators, but the staff is willing to accommodate your needs. Our only complaint was a noisy refrigerator in the room. As with many places, insulation is not always the best, so depending on the upstairs guest, there may be footsteps above!


BuzyB60, Portland, Oregon 03/03/2018

Updated and quiet. Our third time staying here and it is always very clean, with a very friendly staff. We have not eaten at their restaurant, so cannot comment on it. We have enjoyed having coffee by the fireplace reading our books??

"Amazing Hotel and Amazing Staff"

Alexandra M, West Vancouver 13/02/2018

Just spent the weekend at this Hotel! The hotel is cute and has so much charm. The rooms were big and super clean. The breakfast is one of the best that I have had in a hotel. So much options and super fresh! The staff were amazing! Super helpful. One evening, we had extremely loud people in the next room. I called reception and within 3 min someone went and handled the problem.

"Comfortable bed, room"

worldview2016, Newport Beach, California 11/02/2018

Lots of truckers, workers and others with equipment stay here. It's loud with road noise but the setting is nice. Pet friendly place, great location for exploring the area. Best bed, laundry area and staff are great.

"This is the *best* best western."

Isaac B, Seattle, Washington 06/02/2018

Of all of the motels I have stayed in, this is by far the best. Everything that a hotel could do right, they do perfectly. Check-in staff were nice and helpful, rooms cozy and comfortable, the gym was immaculate (see pictures), breakfast included, decent wifi, a HOT TUB, easy parking, and a very competitive price for all that you get. Honestly, If I had to choose between this place and an upscale hotel chain like Marriott, id probably stay here. Is it the four seasons? no. But if you want a nice comfortable place to stay a few nights while traveling or visiting Bellingham, you will not go wrong here. Don't judge it by your experiences with other Best Westerns, this one is something special.

"BW Bellingham"

Marcella D, Ocean Shores, United States 07/01/2018

The quality of this BW surprised us upon is very the buildings and layout. Everything is fine except the outside stairs to upper room. We are older and next time will use a ground level room even though we do not like overhead noise. They were very accommodating about giving us a quiet room that was very cozy and comfortable. The rooms have an at home feel....we had an upgraded mini-studio and really like it. We will use this place again.

"Favorite Best Western"

lesleyw313, VANCOUVER, Canada 06/01/2018

Love this Best Western. Great service, great amenities, easy to get to and close to stores and services. Will definitely be back soon. The only downside is that it's only a couple of hours from my home so have to think up good "must stay" reasons when in Bellingham. I'm working on them as I type!!!

"Great Stay"

David K, Rocky Mountain House 03/01/2018

The staff sure make the difference in the stay. The cleanliness and the experience at check in as well as the great staff in the breakfast area. It is great to be able to give such a good review which is greatly deserved.

"Decent place but price was high IMO"

rondV5567GM, Bellingham, United States 01/01/2018

Price was a little high IMO but the place was nice for the most part. Got checked in pretty quick after waiting in line a few minutes. We had reservations so it was pretty much: show my drivers license and credit card, sign here and go. Room was big and nice. The beds were amazingly soft. Too soft to be exact. 3 of 4 of us woke up with back aches. I could barely roll over as the bed was too soft. The TV was on Dish I think? I didn't watch TV but my wife and daughter complained about how slow the guide was and how hard it was to find stuff. I did peek at what they were trying to do on the TV and if that is how satellite TV works... we will be on cable forever. What a slow and tedious way to find something to watch. The floors are thin and we could hear the people above us. Almost ever step they took we heard. The floors creaked and popped really bad for this nice of a place. Got woke up a few times in the early AM due to the floor creaking and popping. The bathroom had a nice big shower but the space for the toilet was tiny. I haven't felt that cramped on the toilet since sitting in a 1970's motor home. Seriously... I could fall asleep on the toilet in this room and not move left to right more than a couple inches all night. - LOL! The breakfast in the morning was pretty good. Actually better than I expected for a Best Western. All things considered, even with the bad (IMO) beds and $109+ weeknight (not weekend and no special event) price tag... it's a decent place to stay.

"Hotel Convenient but Outdated"

brucesT4671HR, Gig Harbor, United States 27/12/2017

The Heritage Inn is convenient to the freeway and other services. The staff was friendly and there were no problems checking in. The room was clean, all amenities in working order and the bed comfortable. The room, however, was small and outdated. The breakfast buffet was well done, staff helpful and food plentiful.

"Great place. Ideal Location."

T8952YXkarenc, Aldergrove, Canada 23/12/2017

We have stayed at this location a number of times and it never disappoints us. The staff are very accommodating and knowledgeable. The rooms are clean and comfortable. The breakfast buffet style has a great variety, something for everyone.

"Friendly staff and convenient location"

wendyhB6227RV, Vancouver, Canada 22/12/2017

I always stay here when I come to town as I really like the location. The staff are always friendly. I appreciate the microwave and fridge in the room. The breakfast provided is substantial. I use the hot tub on each stay as it is a nice way to end the day.

"Great location"

paradisebarb, Nanaimo, Canada 21/12/2017

Easy to find, across from Bellis Fair Mall. Friendly staff even printed off driving directions to a particular store downtown, Rooms are spacious and comfy. Lots of parking and a very nice breakfast. I have stayed here twice now and will stay again in the future.

"Best hotel hands down"

Steve R, Darrington 19/12/2017

Fine people, great place to stay, great look to the hotel, nice complimentary upgrade to a larger size king room, breakfast needs a little improvement like more meat selections, plenty of room to park

"Great place to stay in Bellingham, Wa"

donwayneh, Bellevue, Washington 12/12/2017

I have stayed here before and was just waiting for the chance to stay here again. this hotel has very nice rooms and is a great place to stay, I do know that for some it maybe hard because of some of the rooms you may have to walk up a flight of stairs but the rooms are worth it.

"A Babbling Brook"

Bernard S, Ridgefield, Washington 10/12/2017

This is a very beautiful hotel made up of 3 separate buildings. My room was all I could ask for and more. Outside my room was a small seasonal stream that is glacial feed from Mt.Baker, a very peaceful setting. The young lady at the front desk suggested the Hill Top restaurant for dinner and it was fabulous.

"Excellent stay as always."

brendap838, Kamloops,BC, Canada 10/12/2017

We have stayed at the Best Western Heritage Inn many times over the years & it is always an excellent experience. From the beautiful rooms & great breakfast everything is number one.The location is perfect as you can walk everywhere around Bellingham. We always stay here & will stay again. Keep up the great work!

"Great stay in Bellingham"

gordonp364, Parksville, Canada 08/12/2017

Great location outside the city center. Very well maintained, clean and comfortable, and staff service was excellent. Note that some guest buildings only have exterior stairs to reach guest rooms and/or the breakfast room so confirm your needs during booking and/or check in if this is an issue for you.

"Awesome Service"

Brian C, Nanaimo, Canada 07/12/2017

Warm and friendly at check-in. Room was great and breakfast was good. We felt looked after and this hotel stood out from all the rest on our trip. Right across the street from Bellis Fair Mall and lots of restaurants close at hand/

"Like location, not side of building"

User 06/12/2017

Great staff, not happy with the room, we asked for quiet, both nights we had coughing, a dog barking, & trucks parked outside & early a.m. start up noise, room was clean, great towels & good coffee cups & glasses.

"Best Western Heritage Inn Bellingham Washington"

hilaryd280, Parksville, Canada 06/12/2017

Clean, safe and friendly place to stay if you have to fly out from Bellingham Airport. Excellent shuttle service to and from airport. Staff are pleasant and helpful. Rooms are clean...bed comfortable.

"Great stay"

Jordan M, Vancouver, British Columbia 04/12/2017

The staff was friendly and helpful. Our room was clean and comfortable. We enjoyed the breakfast that is included with our stay. Great location, just across the street from Bellis Fair and close to other ammenities

"Convenient ~~~~Comfortable"

TONY L, Vancouver, Canada 02/12/2017

This is not your five stars hotel , but it is a great hotel in a little town , great location ,off free way ,closed to Bellis Fair and a lot of good restaurants around ,hotel is a little old but clean , staff is truly friendly and helpful ,(remain me my own restaurants ! Great Job ) ,lucky we stay on the upper floors and away from the freeway ,not too noise ,only the floors do squeaky room cozy and clean , comfortable , but not much room to move around ,over all ,nice place to stay ! very convenient .

"Great Staff! Close to Everything"

CarlaDempsey, Victoria, Canada 29/11/2017

Hotel very near Bellis Fair, Best Buy, Pier One. Come with lots of money. Shopping Nirvana. Arrival Staff super friendly, with a great sense of humour. Lobby area tastefully decorated (I would have liked to take the fox home with me). Rooms are large and tastefully decorated. Beds and pillows very comfortable.

"one mistake"

Shirley L, Bellingham, Washington 29/11/2017

I have stayed here for years and have loved the place, but this last time I had a major problem. It might never happen again but the door was left open after cleaning. I will probably try this place again but I will not be so trusting. I had expensive photo equipment in the room and this felt traumatic when I returned to the open door. I was lucky on one hand but now I will be extra careful.

"Great hotel and location."


Excellent hotel to stay at. Location is great for shopping and eating at a fantastic Mexican restaurant. We come each year and will continue coming to this location for friendly staff and super breakfasts.

"Best Western Heritage Hotel, Bellevue, WA"

elizabethbrown2015, Victoria, British Columbia 28/11/2017

We enjoyed our stay. Our room was clean and comfortable and spacious. We would stay at this hotel again. The only thing lacking was almost no gluten-free or sugar-free items at breakfast. I advise requesting "Gluten-free and sugar-free" when booking.

"Great Place to Stay"

Brenda W, Edmonton, Canada 26/11/2017

We stayed here for one night prior to Black Friday and as usual we were not let down. The rooms are always very clean, and staff are the friendliest people. The free breakfast is just a bonus and even has gluten free choices. This is always our first choice for staying in Bellingham!

"Not too happy to better:)"

Mgreany, Juneau, Alaska 22/11/2017

We wanted to check in early, couldn't but they texted shortly afterwards. The rate was not what I had been told earlier with a coupon but we were upgraded. The room was very nice, the laundry was good, the breakfast fair. The location was great and we enjoyed the recommendation of the hotel staff for dinner. Miscommunications happen, this one ended okay.

"Good place to rest off the highway"

B412RWamandam, Indianapolis, India 22/11/2017

Driving from Seattle to North Vancouver I need a last minute room to rest. I was very impressed with the breakfast in morning. Room was clean and updated. Internet worked very well for what I needed it for. Staff was helpful and friendly.


victoriawS4439MS, Campbell River, Canada 21/11/2017

Great service, great staff, all around great experience. Always stay at the Best Western in Bellingham because of the service and location. Great value. Thank you for each visit and the ease of checking in and relaxing.

"Great Place to stay"

Dario M, Port Moody, Canada 20/11/2017

My wife and I travel a fair bit. We've stayed in high end hotels and cheaper places - but we always come back to Best Western. Literally "best" (no pun intended) bang for our buck. The staff is always helpful and friendly - breakfast is included and has a wide variety of item - both hot and cold and the coffee is wonderful!


User 19/11/2017

Love this little gem. The creek that runs through the property is so peaceful. The breakfast was most satisfying. Our room was spacious and very accommodating for our short stay. Very good service and staff is extremely friendly and helpful.

"Stay and Park can't be beat!"

Kenneth S, Abbotsford, Canada 16/11/2017

So convenient and trouble free. It takes the worry out of trying to cross the International border to catch an early morning flight. Breakfast comes in handy since meals no longer provided by airlines. The shuttle service to and from the airport is great.


Sunil P, Vancouver, Canada 14/11/2017

I have stay at the Heritage in several times and will be back several more times. The service is outstanding. I needed two rooms and they got them adjoining which was very helpful. The beds were extremely comfortable and the breakfast was delicious. They are literally only steps away from major shopping and dinning. On top of this, the staff is the best, always friendly and helpful. I highly recommend the Heritage inn.

"Very Nice"

Julie L, Walla Walla, United States 13/11/2017

Friendly staff, very clean with all the amenities you want. Breakfast, great internet, hot tubs workout room and swimming pool. Nice peaceful setting by the creek. close to shopping and walking distance to restaurants.

"Good place to stay"

bikerbabe77, Vicksburg 11/11/2017

This was a nice place. There are different buildings and the hot tub is in a separate building and the only complaint is that the water temperature was lukewarm. We decided not to use it. The breakfast was very good with lots of choices.

"bellingham business stay"

julietM4800KS, Seattle 10/11/2017

This hotel is very nice with great staff. The only comment I would make is the rooms need to be updated. They seemed tired. It would be nice to have something different for breakfast than the same thing every day. But everything else about this Best Western Bellingham was very good.


M4070HOjayb, Marysville, United States 09/11/2017

The hotel is centrally located in Bellingham which made getting around town very easy. We were able to take a Lyft to and from the wedding venue, and the continental breakfast was excellent. The staff was very helpful during the entire stay.

"Park and fly great value over 7 days"

BCandBeyond, Vancouver 08/11/2017

Staff were friendly and room was clean. Park and fly package was awesome as we pretty much stayed for price of airport parking. Remember to ask for breakfast bag if leaving before 6am. Good option for airport etc

"Quick stop "

DM_Shaw, Prince George, Canada 07/11/2017

We checked in late and left early but what a great little hotel. Super clean, great staff and really reasonably priced. If I was staying for a Bellis Fair shopping trip, this would be my choice. It's an older property but suited all our needs.

"Excellent Bellingham stay"

K5926QWcarolm, Vancouver, Canada 06/11/2017

When looking for a reasonable comfy hotel in Bellingham look no further than this hotel. Room, staff and breakfast are above the usual standard. From check in to our departure our time at this hotel was very pleasing. Even the bathroom amenities were worth using and the number of white thick towels are far better than a four star hotel. We will definitely stay in this hotel again.

"Average Hotel"

James I, Melbourne, Australia 02/11/2017

Best Western Heritage Inn, Bellingham, is just another hotel for an overnight stay nothing bad but also nothing that is a standout to recommend this hotel to anyone. Breakfast was above average and well stock at all times.

"Truly a great place to rest and be refreshed"

gilbertc778, Bass Lake, California 01/11/2017

From the staff to the comfort of my encounter at this Best Wstern I can't give it a high enough rating you'll have to experience it yourself and you won't be disappointed truly a great place to rest and be refreshed.


Tinamarsha, North Vancouver, Canada 30/10/2017

Hotel is close to many shops and restaurants. Excellent value . Everything was wonderful, breakfast needs a little more care as eggs were over done coffee was weak but there is a wide selection of other items- cereals, waffles porridge. I would stay there again!

"Close to restaurants"

dondD6196YG, Langley, Canada 26/10/2017

We stay here a couple of times a year as a getaway and find the Hotel perfect for our needs. The rooms are clean and the beds are clean and comfortable . Their included Breakfast offers more choices than many other Best Westerns we have stayed in.The Hotel is close to restaurants - Fine dining or fast food..easy to walk to The outdoor pool is small but we did not come here to swim lengths. Not a 5 star but good value. Will continue to stay here from time to time .

"Loved it."

jacobbX5128MH, Anchorage, Alaska 24/10/2017

We always enjoy staying here. Close to the mall and grocery stores. Staff is very friendly and was very attentive to my family's request. The breakfast buffet and fitness rooms were a big hit with my family

"Great Hotel"

chelseacZ6444QC, Juneau, United States 23/10/2017

This hotel is clean, affordable, and friendly. They have a great continental breakfast (not just cereal and juice!). I use a State/Federal Government discount, and the front desk didn't give me any grief or trouble when asking for the updated rate!!! I had one type of proof for employment, and they had no trouble accepting it. I have had other hotels demand multiple different types of identification to prove my employment, which is a hassle when traveling.

"BW Heritage"

Katheryn T, Benton City, Washington, USA 22/10/2017

Stay was as usual excellent. Everything squeaky clean and bed just fine although really prefer a very firm matress. Liked the pillows especially for a hotel. Desk recommended nearby Mi Mexico restaurant close & very good. Their Albondiga soup really excellent.

"A favourite of ours."

robingO1078QE, New Westminster, Canada 17/10/2017

This was our 27th annual weekend away. This is a lovely, Quiet hotel With a great breakfast an d staff. It is so close to nice resaurants and good shopping. We have stayed here a few times over the years and it is consistently good.

"Pleasant weekend stopover in Bellingham"

Inga M, Victoria, British Columbia, Canada 16/10/2017

This is the second time that we have stopped over at this Inn and have to share how comfortable we were - lovely beds and pillows that you can just sink into, real mugs for coffee instead of plastic/Styrofoam containers, microwave oven, fridge and coffee maker makes this a very pleasant stay. Room also looked out onto a running stream and poplars - very pleasant considering the highway (i5) was not far away. This was also a very central hotel - near most things you may want to visit.

"Quiet, comfy place to sleep."

williamjG2120KS, Chilliwack, B.C., Canada 16/10/2017

The staff were all very friendly and helpful and seemed happy in their work. Check-in went smoothly. There are lots of choices for supper within walking distance. When we came back late from our concert, it was easy to get in the short-cut door with our card. The room was very quiet and the comfy bed made it a good experience. Breakfast was great, lots of choices. Check-out was quick. We would definitely stay there again.

"Not Great"

R4063XClisaw, Woodinville, United States 09/10/2017

This hotel is just OK, the rooms are extremely noisy; squeaky floors and thin walls. The breakfast room is located in another building that you need to walk to (it's a three building complex). It's not the cleanest hotel but the hotel staff was friendly.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear R4063XClisaw, Thank you for taking the time to leave us a review. I am sorry that we fell short during your stay, but it means we have something to work on. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. At your service, Alyssa Larsen- Front Office Manager

"Cozy Gem!"

SkiKt, Novato, California 05/10/2017

We were flying out of Bellingham the following morning so wanted a convenient yet affordable stopover spot. We loved the comfy bed in our room and the location was perfect. We arrived at the airport refreshed and ready for our holiday.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear SkitKt, Thank you for taking the time to write us a 5 star review! I am glad to see you enjoyed our hotel while traveling for your holiday. Hopefully you took advantage of our Sleep and Fly Package, which allows you to park your car here and take advantage of our hotel shuttle. We look forward to welcoming you back to our hotel in the future. At your service, Alyssa Larsen- Front Office Manager

"Very nice motel"

jeffwI378CS, Houston, Texas 02/10/2017

Easy location to get to and from, lovey grounds. Room was large and everything worked well. No elevator, so be ready to take the stairs. The motel is in three separate buildings so you walk outdoors to the building with the breakfast room. The breakfast room is quite large and very nice with wonderful attentive and friendly service. The food included good 'real' scrambled eggs, sausage and all the extras you expect in a motel breakfast. Nice quality.

"Don't stay here."

Gary C, Spokane Valley, wa, United States 29/09/2017

The uncovered outside staircases are dangerous, especially when carrying luggage. No elevator here. To have breakfast you must walk outside to another building. There are three buildings and breakfast is in only one.

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Gary C., I am sorry that you did not enjoy our hotel. We definitely have a unique property with the 3 separate buildings with no elevators. We do our best to have solutions for the challenges that arise because of this. We do have a houseman on staff 24 hours a day to help guests with their luggage and to be of assistance to our guests whenever needed. We also are very good with accommodating special requests such as room location. We hope that you give our property another try when you find yourself back in Bellingham. You can contact me directly to help set up your reservation, I would be happy to assist. At your service, Alyssa Larsen- Front Office Manager

"A good stay"

Yiddar, Washington 19/09/2017

The hotel is at a convenient location, right off I-5. It is well renovated, and rooms are clean and cozy. Walking distance to WinCo, Home Depot, mall, and a bunch of restaurants. It does get noisy a little during the day because it's close to the freeway, but I had no problem sleeping at night.

"Solid hotel experience in a sea of cars"

Robert R, Vancouver, British Columbia 19/09/2017

This complex of themed historical buildings is quite attractive despite an unusual location, not quite in the middle of a parking lot, across the street of a large regional mall and close by to a freeway. The rooms manage an attractive Early American look (more East Coast than Washington state) and are nicely laid out despite space restrictions. The beds are among the most comfortable we've experienced in a BW. Overall, good value for money.

"Good stay"

Ric N, Williams Lake, Canada 18/09/2017

We always stay @ BW Heritage Inn, it is close to shopping & good eats.Rooms are clean ,comfortable,bathrooms very clean.The staff are very friendly & helpful ,especially if you require any area information. This a plus hotel with a plus staff.

"BEst Western"

Chicovanco, Vancouver 18/09/2017

Very comfortable room, decor, bed. Staff very helpful. Even had ear plugs when I needed them at 2:00 a.m. Location is near Bellis Fair and other malls, so good for that, but not the kind of area you would want to walk in--just depends what you need. REasonably close to parts of downtown Bellingham

"Awesome place"

mikelo201, Connell, Washington 17/09/2017

Very nice place, pool, gym, good location. Breakfast, good variety and choices. Freshly cooked hot breakfast buffet style. I like staying here and enjoy the room. Staff are friendly and nice and very accommodating!! .


expatcat, Biloxi, Mississippi 14/09/2017

The wonderful, welcoming staff at the front desk set the tone for a very nice stay, and we liked it so much that we stayed a second night - it is a great location for a temporary home base for vacationers. Very nice room with full amenities - clean and comfortable, great hot breakfast served by pleasant and helpful staff. Reasonably priced. Nearby shopping and restaurants. Definitely recommend!

"stay and fly"

Barbara K, Abbotsford BC 12/09/2017

Excellent hotel offering park and fly option with a take and go breakfast, shuttle to the airport, return pickup from airport. Hotel is easy to locate. parking stalls are a bit narrow. Nearby restaurants are within walking distance.

"Good hotel , good location"

Lynn F, Tacoma, Washington 11/09/2017

Stopped here for 2 nights while doing a small getaway in Bellingham. The hotel has very nice rooms , the shower works great and the bed is comfortable, BUT the room was set up a little bit wrong. The TV was on the side wall making it hard to watch from the bed especially if you are the one on the left side. Other then that the service was very good and they had a great breakfast with eggs, bacon, biscuits and gravey. I would stay here again

"Nice atmosphere in busy business neighborhood"

beckye703, Salem, United States 11/09/2017

Very nice Best Western in Bellingham, we choose to stay in BW when ever possible, because of their dog friendly attitude and excellent breakfast offering. The Bellingham BW has a colonial theme to buildings which we enjoy, you can actually forget the busy business area surrounding it.

"Convenient Location"

Helen E, Port Coquitlam, Canada 11/09/2017

If you want to enjoy clean accommodations, and be close to shopping or the Bellingham airport, or to stumble "home" after a few too many margaritas at Mi Mexico, then this hotel will work for you. Very close to Bellis Fair, Winco, Ross and other stores. The rooms are small, breakfast is good, and the staff are very friendly.

"Good Value for the Money"

teutonicrider, Seattle, Washington 06/09/2017

We usually choose one of the luxury waterfront hotels when visiting Bellingham, but for a recent overnight visit we decided to give the Best Western a try. Upon checking in, we were not only impressed with the friendliness of the staff, but very pleasantly surprised to find the decor in our room considerably nicer than most mid-range hotels. The bed was extremely comfortable, the air conditioning easy to regulate from a wall thermostat and the internet was fast and glitch-free throughout our stay. Breakfast the next morning was adequate, if not exceptional, and although the hotel seems to be a long distance from downtown or the waterfront, a side road afforded quick and easy access to both those locations without needing to get on the Interstate. Our only criticism was that turning out of the hotel parking lot can be problematic due to traffic from a nearby mall. All in all, a lot of value for the money and a very pleasant stay.

"Great hotel"

User 05/09/2017

This hotel was perfect for us, great quality and couldn't fault anything. Good location next to the I5 and Bellis Fair entrance. Very helpful front desk staff and we had an excellent stay. Good value for money.

"No title"

Werner H, Point roberts 04/09/2017

Great hotel. We did leave an item in the room after we left but upon checking with the reception by phone, they were unable to locate the item. A bit disappointing as it was used for medical purposes.

"Very impressed"

Claire154943, Vancouver, Canada 03/09/2017

I would highly recommend this hotel. Rooms were clean and comfortable. Staff friendly and helpful. Free wifi and parking. Good breakfast. Great amenities (pool, hot tub, gym). Amazing value and location. Check it out! We are glad we did.

"A gem of a property"

Gary G, Phoenix, United States 02/09/2017

Great location near Interstate 5. Quality of construction resulted in no traffic noise. Room was beautifully furnished and every thing worked. The bed was very comfortable. It was a short stay so I was not able to use the pool area or enjoy the buffet breakfast but visited both and other guests were enjoying both. Staff was friendly and helpful in recommending nearby dining options. I would be happy to stay at this Hotel again.

"One of the Best Places to Stay"

Judith S, Oak Harbor, Washington 31/08/2017

Rooms are always clean and in good condition. Staff is very helpful and respond to requests/concerns very quickly. There are restaurants of all varieties near by as well as Bellfair Mall across the highway.

"Why havent I stayed here before?"

LittleBear21, Maple Valley, Washington 27/08/2017

Had a bad experience at another hotel and switched to this one for one night. Cozy room, tasty breakfast, evening front desk personnel was welcoming and courteous, will be a go to hotel for any future Bellingham trips!

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear LittleBear21, Why haven't you stayed here before?! I am sorry about your past experience in a Bellingham hotel, but glad it led you here! Thank you for your wonderful review, we definitely look forward to welcoming you back in the future! At your service, Alyssa Larsen- Front Office Manager

"Great spot for the weary traveller"

Cindy91, Abbotsford, Canada 26/08/2017

Great location (close to Mall and best Mexican food restaurant just steps away), Friendly, helpful staff who answer all your questions and go that extra mile, Breakfast in the morning had a hot section with eggs and sausages which topped things off with my coffee, fast internet, clean rooms and speedy shuttle to the airport which was everything this weary traveller needed - would highly recommend!

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Cindy91, Thank you so much for your kind words. We are thrilled that you enjoyed our friendly staff and amenities. We appreciate your 5 star review & recommendation! We look forward to welcoming you back in the future! At your service, Alyssa Larsen- Front Office Manager

"Great place to stay in Bellingham"

Janice S, Duncan, BC, Canada 25/08/2017

Always have great service here - the rooms are super clean and the beds are very comfortabel. Surprisingly quiet with being on the interstate. The staff goes out of their way if I have any extra requests

Alyssa L, Front Office Manager at Best Western Heritage Inn, responded to this review
Dear Janice S, Thank you for your 5 star review. Thank you for your wonderful compliments about our property and staff, they are pretty amazing! We are definitely lucky to have them! We look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager

"Excellent stay"

User 22/08/2017

Top notch all the way. Has been a favorite for many years and will continue to be for many more. Always clean and comfortable with good breakfast and cheerful, caring, efficient staff, Beds are very good, with a comfy chair to watch TV and a good desk chair for desk work...with good coffee makers, microwave and refrigerator. An excellent choice for a short or longer stay.

"Thanks for nothing!"

User 21/08/2017

I am not rich by any means, my husband and I have been working very hard on a home improvement project that we have to do ourselves due to budget constraints. I have a very bad back and the paid had become so bad that we decided that a night in a hotel, specifically picked because they had a hot tub was worth the cost so I could relax and allow the jets from a hot tub to alleviate the pain even for just 1 day. Upon checking in...only after I had already PAID I was told by the front desk associate that the manager was fixing a simple issue with the aerator. Now mind you I understand sometimes things break, but, I was also told this issue was being fixed at that moment. I said well then my husband and I will walk across the street and grab some dinner then by the time we are done we can then go sit in the hot tub. We get back, change our clothes and go to the hot tub only to find this letter on the wall. ( I cannot past a pic here as your system will not let me but I will do so on the site where I can give a review) "Aerator not working on spa. Management". I proceeded to just try to sit in the BROKEN spa...well lets just say I could have stayed at home and sat in my bathtub and saved myself $188.18, plus the cost of dinner $30 and the gas $20 and had a better result. Just to be further aggravated by the manager who we ran into on our way back to the room as we were leaving the "SPA" I was asked by the manager "How was the hot tub?" Well's broken as you know and he said "yah, well it's still warm!" I specifically said as I was checking in the purpose of this stay that we technically cannot afford was that I was in pain and the hot tub was the reason for this last minute decision. I could have at that point, had I known that is was not able to be repaired, we could have found a different place to stay that had a functioning spa and therefore would have at least been worth the money we spent. This money was my grocery money for the next 2 weeks and my husband I decided that we would even resort to eating top ramen in an effort to allow be some bit of relief from the pain I was in. What could have been an enjoyable and relaxing night was instead made work by the fact that the staff can't seen to figure out how to flip a mattress. Layed in what felt like a comfortable bed until I noticed that I felt like I was laying head first down hill. I used 3 pillows to prop up my head and my feet were STILL higher up than my head. I looked at the mattress for a moment and then ALSO realized that there is a thin fitted sheet that is the only thing between my body and the actual mattress itself. I don't recall EVER staying at a hotel where they did not also have a mattress pad/cover under the sheet protecting people from other people's...ummm well bodily fluids I guess you could say. I just sat on the edge of the bed and cried. My husband suggested we leave and just go back home and get our money back, but, I was in too much pain to pack up and go at 8pm at night. I wish we could afford to go on trips and vacations or just simple weekend getaways, but, we are the 2 income working poor who just decided that my health for just 1 night was worth a bit of sacrifice in our normal struggling budget. Well that was an absolute waste and we will be luck if we can afford to do that again in the next 6 months. I never complain about service...I usually just don't return, but, I would REALLY appreciate someone stepping up and trying to prove to us they really do care about our experience and offer a chance to make it up to us. If not then at least offer our money back.

"Nice medical discount!"

nnyliduj, Ketchikan, Alaska 13/08/2017

No need for car for extended medical stay. Pharmacy, restaurants and groceries all within walking. Hotel shuttle transported us to and from airport and all medical facilities. Staff was exceptional, from front desk to maintenance to breakfast attendants. Management frequently present and pitched in to help staff.

"Last minute stay over"

plasman33, St. John's, Canada 07/08/2017

Excellent stay Service was fantastic the room was beautiful the bed was large everything was perfect would highly recommend this hotel A lot of extras were complementary directions were easy to find the room staff was very accommodating

"Comfortable Stay"

144jeremyk, bellingham, United States 07/08/2017

Family had a wonderful time. We were in town for a soccer tournament. Had a last minute change in schedule and were able to find this room. the location and the room were fantastic. We were able to get all we needed. Thank you

"Clean, excellent value."

LovetogoCoquitlam, Coquitlam 07/08/2017

Would come back! Clean, nice staff! Pool, hot tub! Big rooms, great service. Great location! Free breakfast! Value is there! Nothing more I needed. Very happy with our stay. Staff was friendly. Relaxation was accomplished.

"Unique and comfortable property"

margaretk22, Mesa, AZ, United States 06/08/2017

BW Heritage was such a pleasant surprise - unique three-building arrangement that felt like a "mini-resort" in the city. Our room was so comfortable and well decorated, we felt pampered. Breakfast was top-notch in preparation, cleanliness and convenience. Highly recommend this property.

"Great Service!"

Darrell S, Edmonton, Canada 05/08/2017

My wife and I had recently booked 2 nights through a travel agency. Upon arrival the Inn had received no notification in their system of our confirmation. They went out of their way to secure us our rooms upon showing our emailed confirmation. A great job and a big relief for us. There is also a very good breakfast included with very helpful staff there as well. Would definitely stay there again.

"Perfect Blend of Quality, Tradition, Motorway Access, and Value"

N251HXjohnn, Minneapolis, United States 03/08/2017

Conveniently located just off the motorway, but once you are there it feels like a retreat from ordinary motels in a tasteful Heritage Inn environment. Aesthetically pleasing, well- maintained, and competitively priced. Rooms that are more like suites, free internet, above average breakfast buffet served in a separate breakfast room, outdoor pool & indoor whirlpool, fitness room, small lobby with a warm sitting area, delivered by a caring staff. A great place for a brief slow-down and rest from a fast-paced, impersonal world. A perfect blend of quality, tradition, convenience and value.

"One night stay before climbing Mt Baker"

Paula C, Shelton, Wa, United States 01/08/2017

It was quiet, restful,clean and appealing. Also near good stores and restaurants. We needed a quiet room and good sleep before our adventure and were pleased to be close to our destination. It completely met our needs

"Good hotel!"

TigerSouthCarolina, South Carolina 30/07/2017

Our room was spacious, clean and a very comfortable bed! The hotel is older, but everything has been well maintained or upgraded... no hesitation about staying here again. There are 3 separate buildings with no elevators... so ... if stairs are an issue- ask for a lower floor room. The only true negative we found was each floor has an access door from outside at the end of each hallway. This door is set to SLAM shut. If you have any desire to sleep... get a room at least 2 rooms from the access end!

"Must stay at hotel."

Judith-Ann M, Victoria, Canada 29/07/2017

If you are ever in Bellingham, this is the place to stay. Wonderful staff, great rooms, great full breakfast choices, fitness room that has what is needed, plus in the summer a pool and hot tub. Staff make you feel like you are in a home away from home.

"Amazing "

redwingsfan2014, Kamloops, Canada 28/07/2017

We have stayed at a lot of hotels from the moment we got there the service was exceptional The room was amazing they had a great breakfast one of the best hotels we've ever stayed at will definitely stay there again the rooms were clean and updated and very central to everything

"Gone Downhill"

User 26/07/2017

Currently at this hotel and checked in late. Reservation was on the books for a couple of months and was relegated to room in basement of building one. Awful moldy smell and very small. Asked to be moved due to sensitivity but told fully sold out. Not impressed at all. Better stays in Bellingham and will NOT be back. Hope to move tomorrow as need to be in town for a few days.


Brad H, Orlando, United States 24/07/2017

I expected more for the price. Room was not very clean and the bathroom sink drained slow. Noisy people next door until 2 a.m. If you opened the window shade people looked in grim the pool as they are sitting right there. Staff was nice though.


User 24/07/2017

The room was so loud we could hear the neighbor across the halls alarm clock. I've stayed in Best Westerns often and never run into this. Tons of great reviews on this property so I can only guess they stayed in one of the other buildings because our visit was terrible. When the guests upstairs walked it sounded like they might come through the ceiling. We were placed in a basement room where the window looked into the stairwell so we had to smell everyone's cigarets as they took their last puffs before coming inside the building.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear exhausted2017, First and foremost, I would like to apologize for your experience here at the hotel. Typically, our rooms are comfortable, so it's disappointing to hear otherwise. Just know that this isn't the norm around here. We're currently working on making a plan for a rooms renewing to make our guests more comfortable, especially on the first floor in our Alexandria building. So I hope you'll consider giving us another chance the next time you visit Bellingham. If you ever have any questions or if there's anything we can do to accommodate you, and give you the superior experience you deserve. At your service, Alyssa Larsen - Front Office Manager

"Pleasantly surprising!!!"

Bubuflu, Mission Viejo, California 23/07/2017

This hotel was really great and continued to surprise me during my stay. The bed was excellent, on par with higher end hotels. Free internet. The free breakfast had more choices than you might normally find and the food was quite good. The lady attending the breakfast room deserves a raise because she worked non stop keeping items stocked, food area clean, and removing dirty dishes. The fitness room was well equipped, had two the, plenty of towels and water, and didn't stink!!! The two front desk people were both great, and I have to say that Tim was not only expedient at checking us in but also a super nice guy. The only reason I could not give a 5 was because our bathroom was the size of a closet (the door could only open about 75 degrees). I believe the other rooms were larger because our door was the only one recessed about 42" back from the hall in order to make room for the maid closet. Also there were a few deferred maintenance issues so management needs to spend a little to get those items addressed. Still I would definitely stay here again.

"Just a super comfortable and convenient place to stay!"

Justpedal20, Olympia, Washington 23/07/2017

This was such a pleasant surprise! I'll just list the things we thought were great about this hotel. Location: Right across the street from the Bellis Fair Mall, and other shopping and restaurants (Rite aid, Marshall's, Ross, Denny's, Shari's), windows OPEN in the rooms! Easy to find. Clean. Decent breakfast spread. Coffee in the lobby/hall (as well as a lot of different teas, coco mix, and apple cider mix, and coffee creamers). Nice staff. Rooms are roomy and the beds are comfortable (I thought the pillows were too soft but I like very firm pillows. Bedding was nice and clean. Keurig in the rooms. Mini fridge, and microwave. Good television. I forgot shampoo, and even the shampoo and conditioner were pretty good. We will definitely return to this hotel in Bellingham. Windows opening was a huge plus for us - ahhh fresh air!

"Excellent stay"

Patrick S, Lynnwood 19/07/2017

A wonderful hotel with a great staff. The location was near the interstate and seemed quiet. The rooms were clean and nicely equipped with all the necessities. Would stay there again.The staff was well aquainted with local restrauants and attractions.

"Good value"

ilovearmor, Kent, Washington 18/07/2017

The rooms were very comfortable and the location is right near the freeway. When we checked in the rooms that were available required at least one flight of stairs. No elevator so be sure to request a room in building a near the lobby if you can't do stairs. Staff was willing to help with luggage if we needed it.

"Outshines Other Best Westerns"

User 18/07/2017

Staff was courteous and helpful, room was spacious and beautifully decorated, upscale and roomy bathroom, outstanding breakfast with fresh fruit and good quality bread items. We stay at many Best Westerns and this property is definitely a cut above.

"The most amazing beds but..........."

fiveakids, Marysville, Washington 17/07/2017

We stayed two nights and for the most part enjoyed our stay, the positives were the beds were the most comfortable we've ever had at a motel, the pool was super clean, the breakfast was above average, and the towels were thick and luxurious. When we first came in the room we were disappointed with the cleanliness of the room, it had clearly not been dusted in quite some time. There was dust on top of the microwave and refrigerator, there was dust on the nightstand and dust on all the baseboards. The coffee pot was defective and caused the coffee pods to get grounds in our coffee, we asked the front desk to replace it and if they did it still did the same thing. Also the first night we were there someone from the front desk called us at 10 pm (after we were asleep) woke us up to ask our first name because there had been a mix up, not happy at all that happened. We told the girl at the front desk the next morning and basically got a "sorry". Also they advertise cookies in the afternoon however the tray was always empty. Also when the maid cleaned the 2nd day she didn't even give us clean coffee and drinking cups, that was weird. Having said that we would probably return but they really need to give their maids some training, just a few adjustments and this would have been a 5 star review.

"Short and Sweet"

Madhusudan P, Vancouver, Canada 13/07/2017

I came their with 8 15 years boys for the Bakerfields Basketball tournament and we were on a budget. I booked the hotel online and I called the hotel to reconfirm and they not only gave us rooms together they even gave us discounts on room better rates than online. the check in staff was patient and professional and so was the the checkout staff. The rooms are are very clean and up to date with high quality things in it, everything looked new and seemed very recently renovated. breakfast was good (i wish it ran until 11 am instead of 10 am so people can sleep in). so close to the Bellisfair Mall, banks, restaurant, mall food court etc..a must stay highly reccommend it. Madhu

"Very nice hotel!"

Joy L, Vancouver, Washington 13/07/2017

We had a great experience staying here. Pet friendly, yet super clean and updated. The beds were more comfortable than my bed at home! The pool area is nice, yet small. We had the whole pool to ourselves.

"A decent place to stay right by Bellis Fair"

bm93travel, Vancouver, CA 12/07/2017

We stayed for 2 nights at this hotel. Having tried a few hotels in the BW chain, we wanted to see what was so different about the "Plus" brand. Friendly staff greeted us at arrival and had us on our way to our room in the first building quickly. Ample free parking was available and we were able to park near the stairs to the 3rd floor. The room we had was spacious enough for 4 with just enough room to put down a cot. The decor was nice and was probably updated a few years ago. Bathroom was clean and the beds were perfect. Their 24/7 gym was decently stocked with cardio machines, universal and free weights. The outdoor pool was quite small and cold but the kids still enjoyed a quick swim. Breakfast in the morning was standard fair with scrambled eggs and sausages on both days. A variety of pastries, cereals and waffles were also available. It didn't change between the two morning we were there, so not sure how often they rotate the types of items. For a "Plus" BW, my guess is that their room decor and fitness center made it that rating. Overall, we had a good get-a-way with the family but for the price paid, I would try different hotels in the area before returning.

"Great place to stay in Bellingham"

Donna85718, Tucson, Arizona 09/07/2017

The service at the front desk is exceptional. We requested a top floor and it was so quiet. Even though the freeway was nearby we didn't hear a thing. The rooms are nice and spacious. Very clean facility. Good breakfast.

"One night stay"

paulger_family, kelowna 07/07/2017

Great hotel, rooms are excellent and breakfast was great. Nice relaxing evening away from home. Will definately plan to stay at this location next time in Bellingham. Very convienent and close to all others needs in the city.

"Alway comfortable and quiet"

Lisa V, Vancouver, Washington, United States 06/07/2017

Always clean and comfortable I have stayed here many times and always know that I will be satisfied. I tried the pool and hot tub they were great very nice. I have already booked my next stay and look forward to it.

"Charming hotel!"

Z3955EYchrisf, Bellingham, WA, United States 03/07/2017

Delightful stay with attentive staff and lovely decor. Definitely felt more like an inn than a hotel! Even the eggs at breakfast were better than you usually find at a BW or any other included-breakfast hotel.

"Beautiful Bellingham!"

lorihF5743TV, Gilbert, Arizona 02/07/2017

We traveled extensively throughout Canada and stayed in many hotels. This one was comfortable, quiet and they had a wonderful buffet breakfast which even offered a non diary milk option! I would highly recommend this property. The staff is great!

"Great place to stay in Bellingham"

philipj956, coquitlam, Canada 27/06/2017

This is close to shopping mall, restaurants on the Guide Great mexican next door easy drive to downtown or fairhaven for more shopping and restaurants. Nice pool and hot tub. ( Pool outdoors so summer only) Great breakfast room with Hot items to choose and gluten free on request

"Great place to stay"

alexbill, Wilmington, North Carolina 25/06/2017

Was very pleasantly surprised to arrive at this location. Updated front office and grounds. Easy check in. Room (king) was very spacious with new decor. Nice sized tv and extra seating. Microwave and Kuerig coffee. Ceramic mugs and glassware instead of paper and styrofoam. Breakfast was nice. Good choices. Room spacious and clean. Lots of parking. Easy to get to. Near a mall with several restaurants

"Super Pleasantly Surprised!"

Laurie W, Santa Rosa, California, United States 24/06/2017

On our way home from Canada to California we stopped for a night's sleep. Although right next to I-5, we had the best nights sleep on our entire trip. The staff was very helpful, the room very quiet and the best hotel bed we had ever! Its also more quaint looking than the standard big chain hotel. The complimentary breakfast was also above average. We will be watching for other Best Western Plus hotels along our travels now if this is the kind of travel stay we'll get!

"best bed and pool"

N D, Parksville, Canada 16/06/2017

bed here is unbelievable, had best sleep. Quiet good breakfast. Pool adequate and heated outdoor hot tub on small size but good and clean. breakfast great -big breakfast and good quality. no elevators and amenities split between the different complexes but all close enough for easy walk .would defintly stay again


andreadS8613WK, Eastsound, United States 14/06/2017

The beds and pillows were off the chart comfortable. The water was not as warm as I would have liked it to be in the shower but was, I suppose, warm enough. The staff and the rooms were very well decorated. Their was no pretty view to see so I kept the blind pulled which was just fine.

"Home away from home!"

lynnypie, Ketchikan, Alaska 04/06/2017

I always stay here when I am in the area. They are very accommodating, close to shopping and restaurants. The beds are super comfortable and the room are just the right size. Their breakfast has a nice variety. I love Best Western Heritage Inn!

"Hidden Gem"

PacificGirl50, Sequim, Washington 04/06/2017

Great stay ~ comfortable beds and quiet rooms. Check in was a little slow, but it was a new staff member so understandable. Didn't have the breakfast so can't speak to the quality. Will definitely stay here next time we're in Bellingham!

"A Hotel That looks like a condo complex."

rocking40ranch, Willits, California 04/06/2017

Totally surprised with the set up of this hotel. It has three separate complexes, with pretty luxurious rooms and the best bed ever. The ONLY drawback is no elevators, but, the front desk asked right up front if we needed a ground floor. Great staff. My wife wanted to know who manufactures the mattress. We both have bad backs and after 2500 miles of driving down the Al Can from Alaska, this was a great welcome back to the USA!

"Great place to stay!"

804annamarieh, Kennewick 03/06/2017

The staff were very friendly and efficient. The room and bed were comfortable and clean. Breakfast was very nice. The location was great - easy to get to shopping, restaurants and the highway. We will stay here again!

"great place to stay if flying out of Bellingham Airport"

tomh6729, Nanaimo 03/06/2017

No elevators but we were asked if stairs were a problem. Having heavy luggage could have been a workout. Very friendly staff, clean hotel inside and out. We opted to stay, pay to leave our car there and use their shuttle to the airport. Had a problem with the shuttle picking us up on our return. Next time we'll use their hotel but leave our vehicle at the airport.


selliott2017, Raleigh, North Carolina 01/06/2017

The doors are loud and the hotel appears to be poorly insulated. It's easy to hear everyone coming and going. Also the hotel is a series of unconnected buildings which can make accessing the amenities awkward, especially if it is raining, as it was during our visit.

"Nice stay, but far from a nice view"

User 30/05/2017

We had a nice and pleasant stay at this hotel. Breakfast was good and the kids had fun in the small pool. Location was not as good as we expected. It's close to the highway, so very convenient if you are on a road trip and want to stop just to rest, but there were no water nor any kind of views. Room was clean and beds comfortable.

"Bellingham BW"

Pam S, Raymond, Canada 29/05/2017

Very happy with this hotel. Excellent customer service when we arrived. Pillows and bed were great. Good access for parking. Breakfast area was really clean. Overall breakfast was really good. Definitely would return.

"Hotel stay."

O6974CYdavidl, Edmonds, Washington 28/05/2017

Great value for the Bellingham area. When traveling for business Best Western has great rewards points program. The Heritage Inn offers a simple breakfast that has easy access in and out. They have a pool for the summer visits.

"Excellent hotel with lovely staff"

judysQ4447DW, Mount Rainier National Park, Washington 27/05/2017

The only issue I had was with the dryer which wasn't working but I wasn't aware of that until after I had done the washing!! This involved a trip to a launderette to get it dried!!! The staff particularly will on reception were very helpful but it was still annoying Apart from that everything was exceptional. Typical of what you would expect from a large respected hotel chain.

"Treated like family, beautiful, exceptional service and amenities"

SW929, Vancouver 25/05/2017

Excellent stay! Helpful friendly staff, great quiet beautiful comfortable room that faced a creek and trees. Quiet with the sound of birds and rushing water. Thank you from the bottom of my heart. My family was not able to be with me. I was recovering from surgery and unexpectedly needed a place to stay. Best choice I could have made, as I was treated like family. They found me a room immediately, provided a dvd player and selection from 400 movies and popcorn for free!! Room has fridge and microwave. Charging stations for my electric vehicle. Exceptional customer service and hotel benefits. To name a few...... Morning papers were provided along with a free outstanding breakfast. ( Sausages, waffles, scrambled eggs, sausage gravy fresh biscuits just to name a few.......many other continental items.) I was unable to use the pool but it a nice one in a tranquil setting. Close walk to shopping and great food. Free shuttle service. Organic toiletries. Thank you. Highly recommend.

"Good Value"

tamarasD4665PA, Victoria, Canada 23/05/2017

This hotel was clean and comfortable and the staff were great, especially the front desk staff and the fellow who ran the breakfast service. He was constantly refreshing the breakfast items and kept the room very tidy.

"Excellent hotel"

R9630QNcheryld, N/A, United States 23/05/2017

I would recommend this hotel as excellent in every way. Clean, well appointed, staff helpful, excellent breakfast, beautiful hotel. Excellent value for the price. I paid a pet fee for staying there; which was a little higher than other hotels in this area. I'm still glad that I stayed at this hotel; and would do so again any time I'm in the area. I have already recommended the hotel to others.

"Great hotel! Attractive, well maintained, convenient."

337kerrir, Dallas, United States 18/05/2017

A Very attractive and well maintained hotel. Breakfast is extraordinary. Location is just off the interstate but it was very quiet. Good value. Staff was exceptionally friendly and helpful. Only thing I didn't like is that the only pillows were feather/down pillows, but I will definitely stay here again.

"great location"

Mira C, Washington State, United States 17/05/2017

Its alongside an interstate but you can't hear the traffic. Its across the street from a shopping mall, and near two casinos. It's just a short drive to the Canadian border or the saltwater. Its a nice hotel in a nice location for doing some exploring.

"Could Have Been A Five"

Bill M, Olympia, Washington 11/05/2017

This was a little tough. We loved most everything about this place. The staff was a 5. Easily. The location was great. Easy in. Lots of things nearby. The creek running between buildings was pretty. Breakfast was better than solid. But there was one of those "trying to cover up a lingering smoke smell" to the room. And it was stronger in the bathroom. We got there late so it just seemed an annoyance. But in the morning it seemed strong enough in the bathroom that we didn't want to spend the time to shower. It may have just been our room. If we were staying longer we'd have talked to the staff about it. Really though, with that exception this place is a 5. It's one of the nicer "inexpensive" places I've stayed in years and I travel a bit.

"Great Place"

Shirley S, Vancouver, Canada 09/05/2017

Very clean rooms. comfortable beds...excellent location offering quiet for a great nights sleep. Excellent internet service. Large big screen tv, micro wave oven, fridge. Staff goes out of their way to be helpful. Pool looks great (didn't) use it is an outdoor pool.

"Alaskans who have a family member medivaced to St. Joseph's"

186janeth, Ketchikan, Alaska 08/05/2017

Many Alaskans, in critical health conditions are medivaced to St.Joseph's Hospital. Since this is a stressful time for families, this is a good place to stay. The Heritage is relatively close by and a good place to stay. Only two stories high and no elevator in case you can't pack your luggage up a set of stairs.

"Excellent Hotel and Grounds"

seniortravelbug, Boulder, Colorado 07/05/2017

Came to the hotel after taking the train from Vancouver to spend the night and continue to Seattle. It is 20 min. from the train-10 min. longer than they said so a bit of a problem as train was delayed. Shuttle took us but needed a taxi for 2 younger ones. The 3 rooms were quiet, comfortable and had great beds. Breakfast was good. Wished we could have stayed longer and used the pool.

"Quiet and Clean"

Bob I, Seattle, Washington 02/05/2017

The staff is always pleasant and professional. Room is clean and best part is, I can sleep with window open. In room Keurig and small kitchenette, microwave, and Fridge. Check-in staff is always eager to get you the most rewards points for your stay. Always remembers my room preferences. Fast food, good restaurants, and grocery stores all very close. I don't know why all the other Best Western Plus aren't as good, but this is an excellent business Traveller choice.


975deep, Olympia, Washington 23/04/2017

Outstanding staff that helped get checked in! Nice room with great mattress! TV work well. Location very nice. Breakfast was outstanding compared to other hotels! I sincerely recommend hotel! Great value compared to other brand of hotel!

"Business Stay"

144jeremyk, bellingham, United States 23/04/2017

Great location for the busy business traveller. Simple access to and from I-5. The right amenities to get work done. I enjoyed the morning breakfast offerings and got off to a great start to the day. Check out was easy

"Excellent Stay!"

grovers745, Langley, Canada 22/04/2017

My wife and I thoroughly enjoyed our stay at your hotel. I have been a Best Western club member for about 25 years and have stayed in your hotels worldwide and in all that time I have only had one mediocre stay that I can recall. Keep up the great work!


Shannon H, Vernon, Canada 22/04/2017

Stayed a night with our kids, very clean, the beds were so comfortable and the breakfast was really great. We were across from Bellis fair, Marshalls and Ross, great location. Would absolutely recommend to everyone.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Shannon H, Thank you for taking the time to write us a 5 star review! I am glad to hear you enjoyed your stay, we look forward to welcoming you back in the future! Best, Alyssa Larsen Front Office Manager

"Great location, wonderful staff"

martaw55, Las Vegas, Nevada 19/04/2017

Really enjoyed our staff here. Beautiful and easy access location. Would definitely stay again! Clean rooms, the best towels (I stayed at a Marriott after staying here and their towels were like rough paper after Best Western!) and the beds were super comfortable.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear martaw55, Thank you for your 5 star review! I am glad that we have gained another loyal guest! Our towels and beds are amazingly soft, I am always so tempted to take them home; they are definitely one of my favorite amenities we have. We look forward to welcoming you back many times to the Best Western! At your service, Alyssa Larsen- Front Office Manager

"Great access!"

721gemis, Coos Bay, Oregon 17/04/2017

This wonderfully local Best Western offers more than a bed. They have a country feel when one stands on the bridge watching the winter water babbling across the rocks. The staff are all friendly and helpful!

"Breakaway Shopping Trip"

Gary N, Richmond, BC, Canada 17/04/2017

I have severe arthritis in my spine and have a special mattress at home which accommodates to this. I was very pleasantly surprised to find that the hotel mattress provided me with a level of comfort which met or even exceeded my home mattress! The staff were quite willing to print off directions to a local address for us. There were little extra "touches" for the holiday like decorated Easter eggs at breakfast. Very clean and very quiet! The Mi Mexico restaurant located adjacent to the hotel was very good as were other restaurants in the area. Lots of nearby shopping. We will definitely return.

"Super Friendly!"

User 17/04/2017

The staff at the Heritage Inn is super friendly, positive, and helpful! Mexican restaurant right outside the door as well as other restaurants and shopping within walking distance. A must stay when visiting Bellingham!

"bellingham value"

Roxanne58, Amboy, Washington 09/04/2017

quality stay, large room. well planned breakfast, helpful staff, convenient location. I would recommend to others and stay here again, wish more hotels were like this one. Pretty quiet inside despite freeway location

"First class"

CB45, Victoria, B. C. 08/04/2017

We've stayed in many Best Western hotels over the years and this is probably the best. Cheerful and helpful staff, very well equipped rooms, great breakfast selection - the best we've found anywhere. Convenient location just beside I-5, but only minimal traffic noise. Buildings set beside a picturesque little stream. A short walk to BellisFair mall.,

"Great Price, Nice Lodgings"

melissabH7908ZS, Spokane, Washington 08/04/2017

Great Price, Nice Lodgings. Unique exterior, not your usual hotel look. Very nice accommodations and breakfast. We got a great price reserving just a day ahead of time. Very friendly and helpful check in. Pet friendly.

"Convenient location"

wendyhB6227RV, Vancouver, Canada 08/04/2017

Comfortable, clean and a good breakfast. We were in the area for a medical procedure and this location worked out very well for us. It is right beside a small mall which has a good Thai restaurant and it is across the street from Belle Meade shopping center. We will definitely return.

"Great place to stay"

efzjr, Poulsbo 06/04/2017

Stayed here a lot when having to work in Blaine Washington area. Close to freeway, shopping mall, and restaurants. Rooms and beds are comfortable and great breakfast area. Checkin and out are easy. Friendly and helpful staff.

"Comfortable Bed"

Hawleydaze, Surrey, Canada 28/11/2016

This was the fourth time my wife and I have stayed at this hotel. Not much to add to previous reviews except two items. The hot breakfast is wonderful! Lots of food in a pleasant and very clean environment. Our room had only 1 chair and no table. This makes it very difficult for two people to enjoy a glass of wine or watch T.V. without having to use the bed. Otherwise the room was very clean and the bed was comfortable. A microwave and fridge are included but only one person can eat at the desk at a time.

"Stay and Fly"

Barbara K, Abbotsford BC 27/11/2016

Excellent hotel for stay and fly package. We were given a to-go breakfast consisting of a bagel, banana, and water. Shuttle to and from the airport. Left out van with the hotel for 7 days while cruising.

"Heritage Inn"

elizabethaX4162TR, Seattle, Washington 27/11/2016

This is a wonderful hotel. Beautiful rooms and easy access to the freeway. Only disadvantage is no elevator. So if you have trouble with stairs make sure you get a first floor room. It is right across from the mall and has easy freeway access but is still very quiet.

"Park n Fly Great way to go"

nkrannitz, vancouver, canada 21/11/2016

Used the park n fly. Had an early flight and got shuttled to the airport at 6 am. Shuttle was waiting for me, Driver pleasant. Hotel was nice and clean, staff friendly. If you have a lot of luggage I would request the ground floor....2nd floor in this case. Has no elevators,


EsoBOFH, Bellingham, Washington 21/11/2016

Hotel has an odd layout with 3 separate buildings, but the rooms are fantastic - clean and high quality decor. Breakfast was fantastic - lots of selection and good quality. Beds are really high, but very comfortable.

"Professional & dog friendly"

sassywm, Seattle, Washington 20/11/2016

Checking in, I was very impressed by the professionalism of the front desk staff. The beds were plush and comfortable. My biggest concern these days is how dog friendly a property is. The rate for having a dog with you is more than most properties...$20. However, you get a bag of goodies for it. And there are plenty of areas for your dog to go potty with an abundance of places to get potty bags. Upon leaving they gave me directions to a wonderful dog park.

"Very Pleased!"

greenmountaingirl2, Sun Peaks BC 17/11/2016

We recently stayed here 2 nights so we could go shopping and explore some city parks. From the first phone call onward, we experienced nothing but helpfulness on the part of front desk staff. They were even kind enough to allow us to have a couple of parcels delivered and held until we arrived. Check-in was easy and fast. Our dog loved his "welcome" bag of goodies and enjoyed coming by the front desk for treats! Staff here love dogs, and this is appreciated by the owners. There is a separate building for dogs and their families and it is in equally good condition as the pet-free buildings. There are exterior stairs to access the buildings but we didn't mind. Plenty of parking right outside, and the room was clean, quiet and comfortable. We especially liked being able to open the window for good ventilation. Breakfast was one of the nicest spreads I have ever seen at a Best Western. They even had locally-made granola and a selection of high-end teas! We thoroughly enjoyed our stay. I would highly recommend this property and would love to come back if we have occasion to visit Bellingham.

"Always a great stay"

ricrobin33, Surrey, Canada 01/11/2016

We spend a couple nights there,,one going on vacation and one coming back. Friendly people and a great place to stay with shuttle to the airport. Bell is Fair is just across the street, Boston Pizza is close by and a

"Hotel stay near the hospital"

Barbara M, Oak Harbor, United States 01/11/2016

A very convenient, clean safe place to stay close to the hospital where my husband was having surgery. I would recommend this hotel that is 10 minutes away from St. Joseph's Hospital. They give a hospital rate on the room also.

"Convenient stop over"

DNWA, Port Angeles, Washington, United States 31/10/2016

We spent 1 night here on our way north. The hotel is adjacent to the freeway, which was really convenient and easy to find. The desk staff was very friendly and helpful during check in. Our room was clean and quiet, with a comfortable bed and pillows and plenty of room for our luggage. The linens were crisp and towels were sturdy and soft. The morning breakfast bar was well stocked with hot and cold choices, and very good. My only comment is that there is no elevator, and even though we were given a ground floor room, we had to navigate some stairs with lots of luggage. I suggest making sure of the stairs situation before getting your room.. There is plenty of on site parking, and a large mall is right across the street.

"Family Hospital visit"

Candy H, Twisp, United States 28/10/2016

Our son needed some medical tests performed at the local hospital the Best Western Plus Heritage Inn is convenient to the hospital and is very quiet and restful. We had a nice breakfast prior to our check out.

"Golf Package Deal"

Jeffrey S M, Edmonds, Washington 26/10/2016

About 20 of us did two nights on a golf package deal. The hotel was outstanding in every way, much to our delight. The location us adjacent to the mall and convenient to everything. The front desk personnel's reception was fast and friendly. There was chili and delicious oatmeal cookies for us as we checked in. Nice! The rooms we clean, comfortable, quiet, but the pillows were strange -lumpy! There was a generous full hot breakfast and too much to list. Very nice. Again, the front desk personnel we wonderfuly cheerful and accommodating. We will be back. J&A M. Edmonds, WA

"Good choice"

Debra F, CA, United States 25/10/2016

Comfortable, clean, and close to the airport. Good breakfast and amenities. Used the computer/printer for my boarding pass. Room was clean and bed was pretty comfortable. Made the early morning wake up a bit easier.

"comfortable beds"

ros450, Vancouver, British Columbia 25/10/2016

It has a very nice staff and comfortable beds. Close to the I5 and near to a mall. I would recommend the hotel to anyone. The breakfast was hot and the hostess was very friendly and helpful. The only concern was that the parking was a bit far from the room and I had to walk in the rain with my suitcases to get to it. Overall a restful, great stay.

"Pet-friendly gem"

User 24/10/2016

This lovely inn, tucked away next to the freeway, is a traveller's dream. A cluster of buildings, with one specially designated for pet owners (by a stream no less), is surprisingly serene. Staff are excellent, breakfast well-stocked and hosted, and even our dog got a bag of travel items and treats when we registered. Wow!

"Great Stay"

User 24/10/2016

WE stayed in this Hotel for 2 Nights, very clean and accommodating Staff.The Beds were wonderful, Breakfast was Standard, but good. The Hotel is in a great Location, close to everything ( Restaurants, Shops etc. Unfortunately the Jacuzzi was closed for maintenance. If you are a light sleeper, do not stay in the Rooms facing the freeway.

"Did the job"

User 17/10/2016

This hotel was close to where I needed to be, and not too far for me to walk downtown, and to the various places I needed to go to get ready for a mountaineering course I went on. Breakfast was included. Staff was friendly and helpful. Free shuttle from airport. Room had a faint mold smell, which is why only 3/ 5 bubbles.

"More comfortable than home!"

Gary N, Richmond, BC, Canada 16/10/2016

My wife and I made a quick trip to Bellingham in order to check out senior services for her 96 year old father. We requested and received a first floor room. The front desk staff were quite friendly and welcoming and our check-in went very quickly. We were directed to the plate of fresh cookies and coffee bar. We found the king-sized bed to be very comfortable, even more so that the expensive mattress which we have at home. The front office staff was very helpful in responding to our request for directions. Checkout proceeded very smoothly. The hot breakfast was quite good and the breakfast room was kept neat and tidy. We will definitely return to this location in the future!

"comfortable and safe"

Helen E, las vegas, United States 14/10/2016

The location was convenient and the room was clean and comfortable. The staff was super helpful and so nice. Kitchen staff for breakfast were accommodating and food good. We stayed 2 nights because after the 2nd night the rate was very affordable and the accomodations excellent.

"Less than an hour from the Canadian Border"

RoadTrippingWests, Portland, Oregon 12/10/2016

We were at a Friday conference in Seattle and decided to make it a long weekend, and go visit Vancouver BC as well. The conference ended late and so we booked a room north of Seattle so we can get a good start on Saturday and head into Canada early. The hotel is also pet friendly and that is another reason we decided to stay here as we were traveling with our dog. At check-in, we were provided a doggy goody bag: cloth feeding bowl for dry food, poopie pick up bags, and a dog treat. This location was fantastic-- close to the freeway, and have a few chain restaurants within a couple of blocks. When we got on the road Saturday morning, we didn't have any traffic (since we were out of Seattle) and it only took us about 45 minutes to get to the border-- with no lines. The hotel room was clean and the bed was comfortable. The area was very quiet. My husband has to have breakfast first thing in the morning and he LOVED the complimentary breakfast because they had bacon! He brought a plate to the room for me and I was surprised as well! We will definitely stay here again. If you don't bring a pet, it is very valued price. We paid extra for our dog but we didn't mind. Very comfortable stay.

"Pleasant surprise!"

pisalisa, Oakland, Ca 09/10/2016

Even though it's right next to a freeway, it was surprisingly quiet and peaceful. Ask for a creek side room in the same bldg as the lobby. The room was really clean and comfortable. There was an excellent Mexican restaurant right across the front parking lot. The front desk staff were really nice too, which is a huge plus to me.

"An Oasis in the Midst of Commercial Enterprises"

Jennifer G, OLYMPIA, WA USA 09/10/2016

We had stayed at this hotel more than ten years ago and remembered liking it, so when we were planning a trip to Bellingham WA, we decided to stay again. The hotel is surrounded by lots of commercial enterprises, including the local mall. Despite the setting, you hardly notice the surrounding businesses. This is due to the fact that the hotel sits among trees, and there is a creek that runs through the property. It feels like an oasis in the midst of a commercial setting. Named the Heritage Inn, the décor has a traditional feel in its furnishings, which we like and remembered from our previous stay. This isn't to say the furnishings are old, quite the contrary, they are new while in keeping with the heritage/traditional style. A couple of bonuses for this hotel is that it is dog friendly, and it has one of the best breakfast buffets we've seen for hotels in this class. There were lots of choices and the buffet was spread out, making it easy to select your food choices without tripping over other guests. We will not hesitate to stay at this hotel again, should our travels take us to Bellingham WA.

"Thank you"

Gabbyluds, Bremerton, Washington 09/10/2016

We appreciated the cleanliness of your hotel, the smiling faces of the people and the wonderful breakfast. Although this hotel is next to the freeway, there was no noise, very quiet and comfortable. The staff was friendly and attentive. Very nice indoor hot tub as well.Thank you!!

"Very clean and pleasant hotel"

afgm2014, Nashville, Tennessee 05/10/2016

Thus was our 2nd stay at the hotel, very clean and convenient hotel with quick access to I-5 and shopping areas. The staff was very helpful and rooms were clean. Excellent soft beds! I recommend the hotel to travelers and couples that want to spend a quiet weekend.

"So pleasant we stayed an extra night!"

LeeAnger, Calgary 04/10/2016

This hotel is tucked (oddly, but) quietly by the I90 and spread over three separate buildings. We were tucked in the 200 block where the pool and hot tub below were; across the parking lot (in 300 building) is the breakfast room. Superb breakfast from 7-10am, with great coffee and a quality assortment of fresh scrambled eggs and sausage prepared in the kitchen right beside the dining room. Our room was overlooking the pool (closed for the season), and very very quiet. Warning about the hot tub: we chose not to use it as it was completely over-chemicalled. The king bed, linens, pillows were high quality and the towels were thick and fluffy. The front desk staff were warm and friendly both nights and beat the price we found online using our AAA/CAA discount. After hours you can get a hot coffee, tea and some chewy cookies in the main office, which is furnished with modern furniture and a conference room adjacent. The property is located in the heart of the shopping district with no lack of services. Great stay! Great town! I'd go back in a heartbeat.

"San Juan Cruise on the David B"

Thomas K, Tumwater, WA, United States 04/10/2016

We highly recommend this hotel. Everything about our stay, the staff, service, accommodations, etc. was great. And the breakfast was outstanding. Easy & quick access to Squalicum Harbor. Upper floors but no elevator, which did not impact us.

"Relaxing stay"

Donna G, Prescott, Arizona 29/09/2016

We had a quiet room overlooking the creek. Conveniently located to shopping and the harbor. Our room had a connecting door to the room next door and we could clearly here the folks in the next room talking. Not sure if anything could be done about that. We enjoyed our little bar area, there was even a dining table and chairs in our room. There were "real" mugs and glasses in the room. The breakfast room also had real plates and silverware, very nice touch. I would stay here again.

"Freeway Noise"

UCSBgrad, Redmond, Washington 28/09/2016

The rooms are right next to the freeway. Staff is pleasant and helpful. I chose BW because of location. I was upgraded from a queen room to a king room - which was a plus. However, DirecTV did not work 100% and housekeeping skipped my room.

"Not up to par"

Teachermandoug, Waikoloa, Hawaii 25/09/2016

Stayed two nights. Small room. Clean. Breakfast excellent and the staff person was just as good keeping things clean and food trays full. BUT: our room was not serviced after the first night so had to make do with allotted towels etc. Shower was dreadful. Chinese made fixture was not installed correctly and sprayed water all over the bathroom. Huge mess which we had to clean up. Not impressed and not up to our other experiences with BW.

"Great facilities nice location"

Teacherbear, Saskatchewan, Canada 23/09/2016

This hotel is very different in that the rooms are divided into buildings. we were in the same building as the front desk, the breakfast room and laundry were in another building. The rooms are a good size, TV could be bigger, and the WIFI is good. Bathrooms are a nice size. If there is one draw back to this hotel is that it is located next to the freeway so you do get noise if you open your window. Great fitness centre and a nice pool.

"Another wonderful Best Western"

User 23/09/2016

We got here after camping for a week. Great beds, great coffee, great food! There is a little stream running through the inn, which was very cute. My son loves the blueberry waffles and bacon. Great tv service as well. Such a nice comfortable respite.

"College Visit"

Arthur C, Bellingham, United States 23/09/2016

Nicely appointed rooms, good selection of breakfast items, friendly staff. Spent a couple of nights while dropping my son off at Western Washington University. Great location, centrally located with easy access to highway and shopping areas.

"Simple and near freeway."

anninchehalis, Chehalis, Washington 23/09/2016

This hotel is more like a motel. You drive up then are instructed to drive over to another building. The room was nice and clean and had a big bathroom but being right next to the freeway - its noisy.

"worth the stay"

Diana S, Maple Valley, United States 21/09/2016

staff was awesome, friendly and courteous. the room was more than i expected. usually i have issues falling a sleep but the bed didn't cause that to happen. feel right to sleep, which is what we really pay for.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Diana S, Thank you for leaving us such a wonderful review. I agree! We do have an amazing staff, they really do their best to make each guests experience a memorable one. I also agree that our beds are very comfortable! Sleeping in a different bed usually gives me a sleepless night as well, but with these beds, you'll sleep like a baby! We look forward to welcoming you back in the future. Best, Alyssa Larsen- Front Office Manager

"Cross country trip"

Richard A P, Manassas, United States 17/09/2016

Best Western has become the go-to hotel in our travels. We stayed a a significant number of Best Westerns across the country and plan to stay in them on the way back east. We enjoy the breakfasts and the professionalism of the staff at these locations.

"Good Value at the Best Western Plus of Bellingham,Wa."

Bonnie L, Los Angeles, United States 16/09/2016

This hotel is a perfectly fine hotel but know that it is situated next to a freeway and not within walking distance of anything you'd want to see, like the ocean or pretty scenery. The grounds and the room were nice and it was quiet when the window was closed. The staff was very nice and helpful. Most of all the bed was really good and it was a quiet stay. It was convenient to shopping which is helpful when traveling with family. It is also pet friendly.

"Nice and Clean"

User 12/09/2016

This hotel was not planned for our holiday, we stayed at Heritage Inn for four nights and are very happy with this hotel. Staff are very friendly with great service and the shuttle driver has been great to us. Very clean and nice rooms. A great hotel to stay at while in Bellingham

"The best yet"

Brian H, Sidney, British Columbia, Canada 10/09/2016

We generally choose to stay at a Best Western when we travel, this one was in our opinion the best one we have had the pleasure of staying in. Convenient to the interstate and shopping. Modern, clean, ample parking and a top notch fresh breakfast selection.

"Pleased to stay here"

Janice F, british columbia, Canada 06/09/2016

Very pleased overall. You won't be disappointed. If you don't have a BW card it is on the expensive end. Our room had everything we needed and even extra. The bathroom had a step up into it; it should have been illuminated with a night light to remind guests of that step up in the dark.


Rita W, Bartelso, Illinois, United States 05/09/2016

We received excellent service. The staff were so helpful; allowing us to get into our room early as we had come in on the Alaska ferry. The room was VERY clean; new bathroom fixtures, fluffy towels, and very comfortable pillows. The hotel is downtown and close to everything. I definitely recommend it.


User 02/09/2016

Not good it has bugs in room and not clean needs better rooms but stuff is nice food is OK o but they do give u a dog bag care bag my dog loved long she is happy me to but need to clean the rooms

"Enjoyable break"

Peter D, Delta BC, Canada 01/09/2016

Close to the shops and golf courses. Plenty places to explore with lots of choice for meals ,breakfast choices were good. Overall excellent service other than noise from air conditioning unit which we turned off.

"A Nice Place To Stay"

Michael O, maple ridge, b.c., Canada 26/08/2016

This was our first stay at the Heritage Inn in Bellingham and were very please with our accommodation. Our only complaint would be with the firmness of the beds and the extreme height of the beds off the floor.

"Best Western Heritage Inn Bellingham WA"

dub5188, Richmond 26/08/2016

Stayed here again for several nights in August 2016. Clean rooms, nice property, great staff. Only glitch was housekeeping missed one day- problem was handled quickly. Great central location just off I-5. complimentary breakfast is basic, but okay.

"The Place To Stay !!"

Nora L, Libby, United States 25/08/2016

This hotel has 3 separate buildings very clean rooms and right off the Interstate going north from Seattle. I recommend asking for a room on the first floor as some of the 3 levels are walk up's. The dining room serves a hardy breakfast.

"Your average hotel. "

jfun72, Vernon, Canada 23/08/2016

This hotel looks very quaint from the outside and even in the lobby. However, I was a LITTLE disappointed once in our room (323). It was quite clean, with the exception of not looking like it ever gets cleaned under the fridge. The doors were a bit dated, the tub was almost non existent :(, the water pressure in the shower was hit and miss and temperature seemed to vary too. However- the towels were fabulous! The bed was comfy, nice size tv, a Keurig machine and our room had 2 luggage stands. However, heavy footed people could be heard next door. I was also disappointed that from a security standpoint, the building's (we were in one of the detached buildings) doors are unlocked during the day. The breakfast was not bad; eggs, sausages, waffles (incl a blueberry option) and misc cereals, fruits & yogurts as well. Coffee was not great. We used points for this stay but honestly, I've stayed down the road at the econolodge and it was just as clean and would choose there over here as far as best value for dollar.

"The place to stay!!!"

DougandKelli, Napa, CA 23/08/2016

Just perfect, beautiful area. First trip to Bellingham ever. We loved it so much we didn't want to leave. Lots of shopping and Restaurants very close, right there. Great second hand store next door. Went there for a wedding and I got my outfit at the Restyle consignment store. Staff at BWP was the best and eager to please your every need. Will definitely be coming back soon hopefully.

"One of the better Best Western's"

Don_Luster, Everett, Washington 12/08/2016

We've stayed here a couple of times. Clean and nice rooms. The complimentary breakfast isn't bad either. My wife likes this Best Western and I do as well. It's pretty close to about everything. Per friendly

"Not a Three Star Hotel - More like a Motor Inn"

smellycat3, pierce county 08/08/2016

This Hotel was sold to me as a three star hotel, In my books it is a 2 star. It consists of several buildings all separate from each other, right beside Interstate 5, traffic noise was very loud. Decor is from the 1990's, seriously needs to be gutted and redone. A/C was old and loud, our room had no bath tub or closet and to get to breakfast we had to leave our rooms building and go to the one next door.

"Christmas in July"

Jim P, Evansville, Indiana 07/08/2016

What a great stay! Not because it was free with my bonus points, but because it had everything a first class establishment should have. Friendly people, large clean rooms, and an out of this world breakfast bar. And did I mention that it was free?

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Jim P., That does sound like a great Christmas in July holiday! Thank you for taking the time to review our hotel, we are so glad that you enjoyed our establishment! We look forward to your next get away in Bellingham. Best, Alyssa Larsen- Front Office Manager

"Bellingham Best Western"

Hugh S, Victoria, Canada 06/08/2016

The location of this hotel is close to the I-5 and Bellis Fair Mall if that is your consideration. Although there are chain style restaurants close by the better eateries are downtown which although within a 15 minute drive are not easy to find. Overall this hotel provides good value and the rooms are nicely decorated, clean, and well appointed. And quiet. The pool is very, very small and shaded. I would visit again.

"Great Hotel"

Elizabeth H, Wheeling, IL, United States 04/08/2016

This hotel was very clean and helpful on finding restaurants and ride to and from the airport! There was many restaurants in the area that you could walk to as well, including a grocery store nearby. We loved the experience overall.

"Average everything"

Angelina2000, Maple Ridge, Canada 02/08/2016

seems this place is going downhill,aging rooms and snobby staff,crappy breakfast and way too overpriced for what you get especially with the exchange rate. special requests never met and keys stopped working

"Mold problem"

muddyspud, Los Angeles, California 01/08/2016

My room was on a lower level of the hotel and the entire hallway smelled like musty basement. My room itself smelled like mold. An old bedspread was thrown on a chair. I called the front desk to ask for a different room on a different level. Front desk woman said she'd call me back and never did. I won't be staying here again if I can help it.

"Very comfortable rooms and good breakfast"

Will S, Bridport, United Kingdom 31/07/2016

We stayed at this Best Western for one night. There is plenty of free parking. Check-in was very efficient and the staff were helpful and friendly. We were in rooms in the same block as reception on the second floor. Our room was large and very smart with very big bed and large smart bathroom. There was plenty of wardrobe space and a good TV with numerous channels. The coffee making machine produced delicious coffee. The curtains provided blackout. We had an excellent night's sleep with no noise at all. Breakfast is free and is taken in a separate building which is a bit difficult to find but when you get there it is excellent with a wide variety of choices of hot and cold options. Overall this is a very good hotel and an excellent option for a stay in Bellingham.

"Bellingham visit"

Peter G, Sechelt, Bc, Canada 27/07/2016

This is a very convenient Hotel just beside Highway 5. The Hotel is surrounded by trees which cut down the noise from the Highway cutting the traffic noise completely. The Hotel is kept in a very nice exterior and interior condition and offers a very nice hot breakfast with friendly staff. The TV gets high definition service with many channels, the rooms are clean and have a small fridge and Microwave, this is the place to be if you want a nice quiet stay.

"Quiet, well-appointed, and pet friendly."

mandypdx, Portland, OR 22/07/2016

Driving up to the hotel, I was a little afraid that the freeway noise would make this an uncomfortable stay. However, the room was very quiet, nicely decorated, and large. Breakfast had a lot of choices, albeit nothing too exciting, but pretty good for a free breakfast. There was a big grassy area next to our room where we could walk the dogs, which made up for the location between the freeway and a mall. Nice hot tub and friendly staff. As my niece said, "Nothing sucked......5 stars!".


User 21/07/2016

I try and stay at a Best Western because I know what I want and what I can expect and most time I'm not disappointed. Thank for coming through. Great breakfast and good WIFI, ample and well lit lot. The fresh baked cookies are a nice touch.

"Best Western Heritage Inn Bellingham WA"

dub5188, Richmond 20/07/2016

Very clean, comfortable and convenient hotel right off I-5. Lots of shopping and restaurants nearby. Excellent staff & well cared for property. Rates were mid range- good value for dollars spent. Complimentary breakfast with good quality and selection.

"It was great"

Elizabeth C, Seattle, United States 15/07/2016

It was a last minute decision. I call and the staff helped. The property was nice. The landscape upkeep was good (no weeds) the room was nice and everything was clean and worked, I am Gluten clean and they had food for me for breakfast. A very pleasent stay.

"Impressive "

User 09/07/2016

I had not stayed at a Best Western for years and was pleasantly surprised by how upgraded this property was. The room was very clean and bed was very comfortable. The room had a mini fridge and microwave and Keurig coffee maker. They had nice touches like earplugs in the bedside drawer. (There's traffic noise from I-5) so that helped. This property has 4 two-story buildings, but no elevators). If mobility is an issue request ground floor. Breakfast offered many options and there was a sign that they offered some gluten free options. I liked that it is in easy walking distance from Bellis Fair Mall as well as other businesses and restaurants. I would definitely stay again! I experienced great customer service and they had a very competitive price for rooms!

"Best Western Plus Heritage Inn, Bellingham, WASHINGTON"

James S, Vancouver, Canada 07/07/2016

A very clean, comfortable and well managed hotel. The staff are extremely friendly, professional and efficient. The hotel is very conveniently located close to the major highway but no so close that there is uncomfortable noise levels.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear James S, Thank you for taking the time to write a review and recognize our wonderful staff! We work very hard to make sure we always excel guest expectations. We look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager


Carol S, Fox Island, United States 05/07/2016

We are frequent guests at Best Western properties. the Bellingham store room rate is rather expensive compared with other BW establishments. Room is OK, breakfast is very good, but the TV cable package is terrible with limited public channels. there are a number of premium pay packages Location offers easy access to freeway and to Bellingham town Beds are raised and you almost need a stool to get into bed and I found the mattress a bit uncomfortable

"5 For pets"

Darlene A, Ccoquitlam, Canada 03/07/2016

Great for staying with a pet and good value close to most amenities some you do not need to drive to and lots of places to walk your pet. Bellis Fair across the street - many restaurants all along Meridian my fav the Olive Garden.

"Nice, clean and close."

Rebecca L, Sandusky 28/06/2016

This was a nice, clean place. The room was small for the money but everything was very nice. We really didn't enjoy the 30 stair steps we had to take to get to our room but we had no other option. No elevator. The breakfast was good. The linens were nice. The location was close to the airport and interstate 5. There were several restaurants within walking distance. I do think it was way over priced. I have stayed at much nicer places for less.


islandgirl750, Seattle, Washington 27/06/2016

Finally a hotel that had a Keurig! Bed was comfortable, staff was nice. Room was great. Breakfast was good. Had good coffee and eggs were actually seasoned. Best tasting sausage I have had at a hotel. Hotel is located right in a small strip mall and across from larger shopping area. It was easy to walk to restaurants in area.

"Clean and close to Bellis Fair Mall"

gnw69, Metlakatla, Alaska 24/06/2016

We stopped here on our way north to BC. It was a little tricky to find but off of the main road, so nice and quiet, it is kind of in the back of a couple of small strip malls, but it is very updated, clean and quiet. The rooms were comfortable and recently updated. The Pool was not open when we were there but it looked like it was being updated. It was very acceptable for a good place to stay and rest up. It is less than five minutes to the Bellis Fair Mall, there are at least three places to have your mani and pedi done in the strip malls around the place, a red robins, mcdonalds and a pizza place all less than five minutes away. Good stuff, we have stayed here in the past and will stay here again.

"Yearly Mother Daughter Getaway"

User 22/06/2016

When the 1 year Anniversary of my father's passing was coming up I suggested to my mom that we go away for a few days so she'd have something to lift her spirits. We decided on Bellingham & stayed at the Best Western Heritage Inn. Just returned from our 5th year of our annual Mother/Daughter getaway staying there. Absolutely one of the nicest hotels I've stayed in. The most wonderful helpful staff, any request we had they were happy to fulfill it. Always those extra personal touches, emails a couple days before your arrival saying they look forward to your visit, check in staff very friendly & professional. Beds are soooo comfortable I wish they fit in my car. Rooms are clean, free wifi, each room comes with microwave, fridge & coffee makers, lots of restaurants within walking distance. Shopping & Bellis Fair Mall within walking distance. Have also stayed there before flying out to Vegas & you can pay less to leave your car at the hotel & catch their shuttle than it costs to park at the Airport. Been going there for 10 years now & couldn't imagine staying anywhere else.

"Excellent hotel"

fortq, Canada 18/06/2016

Much better than average in this price range. Great location near shopping and I5. Rooms tastefully appointed , and staff very friendly. Breakfast better than usual at this price range . All in all hard to do better.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear fortq, Thank you for taking the time to review our property. Your kind compliments mean a lot to us! We work hard to exceed expectations. We look forward to welcoming you back in the future. Best, Alyssa Larsen - Front Office Manager

"Great all around hotel at very reasonable prices"

Eugene L, Hacienda Heights, California 17/06/2016

This hotel is located in a very quiet neighborhood. The breakfast is first class. They also have pool and fitness facilities. The rooms are clean and spacious. Overall, we had a great experience at this Best Western Hotel.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Eugene L, Thank you for taking the time to give us a 5 star review. It is always wonderful to hear that our hard work has created memorable experiences for our guests. We do work very hard to continually exceed expectations. Thank you for your compliments, and we will see you next time you are in Bellingham! At your service, Alyssa Larsen- Front Office Manager

"Good value"

LauraWrites, Victoria, Canada 16/06/2016

We stayed for one night in February, 2016 and were impressed with the value. There was free wifi, the room was very large and equipped with a microwave (which we used to heat up dinner), fridge, in room coffee and tea etc. The bed was comfortable and we slept soundly - no noise from surrounding rooms. We were on the second floor and had to walk up a long flight of stairs which wasn't an issue for us but might be for some people. The help-yourself breakfast was served in another building, a two-minute walk from our building. There were hot and cold items (scrambled eggs, sausage, toast, cereal, juice, coffee and tea) and staff were on hand to replenish as needed. Excellent value for the money.


User 14/06/2016

It had been many years since I had stayed at a Best Western and I was pleasantly surprised how upgraded the brand has become and how nice this property was. The guest room was nicely decorated with amenities like free wifi, a selection of toiletries, hair dryer, and a Keurig Coffee maker as well as a mini fridge and microwave. Another nice touch was there were earplugs available in the bedside drawer, since there is some I-5 highway noise, but otherwise I did not notice noise from other guest rooms. Breakfast offerings were varied and there there was a note that gluten free options were available. I found the staff to be knowledgeable and friendly. The only drawbacks are there are no elevators, but there are only 2 floors in each building. Another current drawback is the pool is not working and is under repair, but there was a nice hot tub available. The rates were reasonable. It is steps away from the Bellis Fair Mall. I would definitely stay there again!

"The room had a bad odor"

brenda0072014, Seattle, Washington 13/06/2016

The free coffee was good along with breakfast it's close to the mall the bed sheets looked clean but there was a bad oder in the room which was on the ground floor of building c. The sink was slow to drain

"Wonderful lodging"

Linda7132907, Anchorage, Alaska 09/06/2016

I stayed here 3 nights after traveling from Texas. Stayed here because of proximity to the Alaska State Ferry terminal. This is a wonderful place, so clean, free breakfast, free wifi & very quiet. I requested a 1st floor room & was given one. Parking is convenient. There are 3 separate buildings for the rooms. This is aesthetically more pleasing than 1 large building. Nice landscaping. Free breakfasts. Guest laundry is convenient. The housekeeping ladies are superb, very nice & friendly & very thorough. Pet friendly & quiet. The only negative is the closeness to the freeway & the traffic noise & while this didn't bother me, it may affect others.

"Great property, but handicap unfriendly"

Celery S, Seattle, Washington 06/06/2016

It is very unfortunate that the property did not have any elevators. Unless you enjoy or don't mind having to go up and down stairways, it can be annoying/bothersome. The breakfast room is in a different area which makes it somewhat inconvenient to get to if you are staying in another building. The waffle batter were never properly made the 3 days we were there; the waffles always came out uneven and lumpy. The breakfast hardly replenished food items and seemed too eager to put away things, especially during the last hour. The fitness room isn't large and doesn't have a variety of workout machines; however, you are still able to get a good workout with what is there. The pool was being renovated and was closed. The check-in/out staff are friendly and helpful. The huge plus about this hotel is that it is located within extremely close distance of the mall, other shopping outlets, restaurants, and parks.

"Early morning yelling in the hallway"

mdbigred, Seattle, WA 06/06/2016

Based on the reviews I was really looking forward to my stay here. The lobby is cozy and had fresh appointments. The room itself was clean and quiet (even considering the proximity to I-5). However - it was probably the worst bed I've slept in in years, and I travel quite a bit. Tossed and turned all night. Then in the morning beginning around 8:30 the cleaning crew could be heard in the hallways - literally yelling from one end to the other. I'm an early riser, but I had a very late arrival the night before and was looking forward to sleeping in. Running the vacuum cleaner in the hallway at 9am on a Sunday is not acceptable. I am in Bellingham every couple months and will not stay here again.

"Excellent location"

Danny L, Coquitlam, Canada 05/06/2016

Very clean, comfortable property. Perfect location as it is right off the I-5. Perfect for shoppers who visit Bellis Fair Mall. Ideal location for families as the rooms are very spacious, clean and beds are very comfortable. Delicious breakfast in the morning. Lots of variety of food. Spacious rooms. Has meeting space onsite as well for small groups.

"I would Stay Here Again"

Donald H, Canada 05/06/2016

Nice Hotel, easy access to I5 highway. Close to huge shopping mall, short drive to the Outlet stores. Staff were friendly and knowledgable. Breakfast was enjoyable and close, some items changed daily.

"Pleasant stay"

Toni B, Friday Harbor, United States 03/06/2016

This hotel was very comfortable and the staff was very helpful, professional and courteous. Cookies are to die for. And, always great to have a full breakfast before you start the day. I will definitely return

"Best Western Plus Heritage Inn"

Steve99926, Metlakatla, Alaska, United States 01/06/2016

My wife and I drove cross country to Ct and back from Alaska and we stayed at Best Western hotels coming and going. Best Western Plus Heritage Inn was very clean, had a great continental breakfast, and was very quiet. Most importantly the air conditioning worked perfectly. We will stay again on our next road trip...

"My favorite place to stay in Bellingham"

Jean G, Aberdeen, Washington 31/05/2016

With my daughter in college in Bellingham, we visit quite often. We've stayed at a couple of places there, but the Best Western has proven to be the best for our needs. Breakfast, comfy beds, close to shopping and a quick hop onto the highway to get to WWU!

"Resort-Like Atmosphere"

Robert S, Waterford, United States 28/05/2016

I chose this hotel while engaged in a business trip to British Columbia. I chose Bellingham based upon proximity to the closest border crossing. Although my stay was only one night, this property left me wishing I could stay longer. I thoroughly enjoyed the unique multi-unit hotel that gave me the impression of a resort-like property. I was close to a variety of restaurants as well as shopping venues. My room was spacious and comfortable. The amenities were fine as was the excellent breakfast in the AM. I want to come back to explore the Bellingham area and would definitely return to this hotel.

"WWU visit"

Renton W, Renton, Washington 27/05/2016

Time to check out colleges reviews were good. Should have booked room via trip advisor it would've been cheaper than the Best Western page. We got a king bed mini fridge, Keurig maker with 2 coffee 1 decaf, and one tea and a microwave. Being over 6' its nice to take a shower and not have to crouch like most motels little more water pressure would've been nice. Full breakfast was awesome scrambled eggs hard boiled eggs, bacon , yogurt , fresh fruit, waffles, pastries, coffee,tea, juices, cereals, oatmeal, etc definitely a nice spread. They have a hot tub inside and a exterior pool that was closed. Would definitely stay again BUT book through Trip Advisor

"Friendly, convenient and helpful!"

Pam E, Langley BC Canada 25/05/2016

We recently stayed at this property as we had an early morning train to Seattle. They charged just $30 to leave my car there for a week AND they drove us to, and picked us up from the train station for no extra charge! Nice breakfast included in the stay. We will definitely stay there again!

"Wonderful & Refreshing"

Tichiganblues, Waterford, Wisconsin, United States 24/05/2016

Enough route to Vancouver, BC I had the good fortune of choosing this unique property. I really enjoyed the resort-like look & feel as I checked in. Plenty of parking, restaurants & shopping nearby but hotel maitained it's Quaint feel in spite of all the nearby activity. Room was spacious & comfortable. Kuerig coffee maker was a welcome bonus as was the delicious hot breakfast in the AM. I really enjoyed this place and would love to return.

"Good breakfast room, fresh linens, extras"

SoFinicky, Bothell, Washington 22/05/2016

This hotel was comfortable and very accessible from the freeway. There are many stores and restaurants surrounding the property. The outdoor pool is under construction, but the hot tub was nice and enclosed in an atrium. The fitness center was clean and modern. We were impressed by the breakfast room. There was plenty of seating and a wide selection of foods. The hotel is situated in several buildings and there are a lot of stairs. Our room had a smallish bathroom with a shower only. The beds were taller than we are used to. We appreciated that cookies were offered near the lobby area. The setting is pretty with a stream running through.

"a great,pet friendly hotel with all the perks,breakfast,romantic spa,outdoor pool,great staff,free paper ,close in"

Mark B, Kelowna, Canada 22/05/2016

excellent very clean,pet friendly,excellent staff,and a very pretty location,the breakfast area is in one of the seperate buildings away from the office so you don't feel rushed.They have a bunch of breakfast staff to look after all your needs.Great hotel real clean ans spacesuss rooms,right close to the mall and restaurants,awesome mexican right next door.

"Clean but Noisy"

patrickmaguiremd, Wilmington, North Carolina 21/05/2016

I arrived to the hotel for one night stay on a recent Friday evening. The front desk staff were friendly, if a bit slow. They gave me a room on the first floor of the main building which was average size and clean. Beginning at 2am, there were people partying loudly throughout the hallway, slamming doors, etc. Despite complaints, the disruption continued for a few hours. Breakfast was typical, including eggs and MYO waffles.

"Staying at Best Western Hotels"

Rusty S, Olympia, United States 20/05/2016

I always enjoy staying at this hotel when I come to Bellingham for business. The hotel is always in top shape and the staff is very professional. Last time I stayed here I watched a duck kayak from one end of the creek past the hotel. It was hilarilous (s)he was moving at full speed and swerving from side to side. I have stayed at other hotels and this one is the best.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Rusty S., Thank you for your compliments about our hotel and our staff! We are always doing our best to create the ultimate experience for our guests. Thank you for your loyalty as well. Now that summer is right around the corner, Baker Creek is becoming very active! We are enjoying all the different birds and creatures playing. Luckily, we have a bench right next to the creek, so anyone can go enjoy some nature. Hopefully, you will be able to go check that out next time you are here. We look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager

"Not a good experience"

Lori K, Salt Lake City, United States 19/05/2016

We were given a room on the 4th floor and there was no elevator. I think check-in staff should ask a customer if 4 flights of stairs without an elevator is going to be a problem. Our room was not clean. There was a big black hair in the bath tub and a pee smell in the bathroom. The bed linens were so old they were grayish/yellow. It was not possible to tell if they were clean (I wasn't willing to smell). We had very poor reception from the DirectTV in our room (408). Breakfast was excellent! Very good choice of items and very well presented.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Lori K., First and foremost, please allow me to express my apologizes for the experience you encountered. It is always disappointing to hear that we fell short with a guest experience. Our front desk does their best to honor all requests; which I can see in your reservation you requested the top floor. Being in a hotel with no elevators, our front desk staff is well rehearsed in letting our guests know that the highest floor is up two flights of stairs, and offering luggage assistance. So, again, I apologize if that was forgotten when you checked in. As for the housekeeping, let me reassure you that we only put the best linens on our beds; we pride ourselves in the white luxury linens that we use. It's surprising to read that we were so unhelpful during your stay, as you can see from our other reviews; our staff are always doing their best to go above and beyond the call of duty. If any issues are brought to them, they are quick to fix the problems, so that our guest has the relaxing stay they deserve. Any housekeeping issue could have been cleaned up, and any maintenance issue could have been worked on. I do not want any of the above to be seen as justification; they are merely expressions from our point of view. Please know that all the points you raised in your review were followed up with the front desk and housekeeping. As it is always my goal to improve on guest interactions, please feel free to e-mail or call me to discuss any specifics you would like to share regarding your experience. My e-mail is Sincere Regards, Alyssa Larsen- Front Office Manager 360-647-1912

"Best Western Heritage"

Stan K, Courtenay, Canada 11/05/2016

By far, the best Best Western we have ever stayed at. We keep going back. Frankly, the service and rooms are far better than some 4 and 5 star hotels that we have stayed at. The staff is always helpful and pleasant, the breakfast is excellent with many items, there are apples and newspapers in the lobby, and fresh baked cookies every afternoon by the coffeemaker in the lobby. Close to the airport, a major mall, and several stand alone stores and grocery stores.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Stan K. YES! This is exactly what I love to hear. It is always wonderful to be acknowledged for the hard work that goes into making us the BEST Best Western. To have an amazing staff that genuinely loves helping guests, is a plus! Thank you for your 5 star review, and your loyalty. We look forward to welcoming you back in the future. At your service, Alyssa Larsen – Front Office Manager

"Mixed feeling but room was charming."

Marylin Y, Wenatchee, United States 11/05/2016

I think the stairs to get to the room are a bit creepy at night but the room was charming. It is an older hotel but was comfortable. The hotel is divided into separate buildings but it is easy to drive around.

Alyssa L, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Dear Marylin Y., Thank you for taking the time to write us lovely review. We are definitely a unique property with the stairs and separate buildings, but because of this, we do have a houseman on 24 hours a day. We would never compromise safety of our guests, and are here whenever you need us! We look forward to welcoming you back in the future. At your service, Alyssa Larsen- Front Office Manager

"One of the best!!"

michaelwI5786VY, Kawerau, New Zealand 06/05/2016

We had two visits to this hotel a week apart, each visit was excellent. Firstly we used their shuttle on a number of occasions and it was really useful; from the airport; to and from the downtown Budget office; to the Greyhound depot. On both visits the staff, both drivers and office, were really great; nothing was too much trouble. We left a case while we toured, very safe. We were even recognised on our return. Both rooms we had were wonderful, spacious and well appointed. The TV coverage was excellent too, able to watch plenty of hockey!! There were all sort of shops close at hand including a Thai restaurant where we ate 3 times, yes it was that good and the helpings were large too. We often rate the BW hotels on their breakfasts!! There was only one BW that would beat this one but that hotel changed hands a couple of years ago and their breakfast really went downhill (we actually use a different BW in that city now). Beside the wonderful choice of food the crockery and metal cutlery was glorious; paper and plastic do nothing for us!!!


BeerlovingBob, Eldridge, Iowa 04/05/2016

Location was great, right off of Interstate 5, Rooms were of good size, breakfast area had good selection of items, near shopping (walked to the Bells Fair Mall), service people were friendly and helpful. Only drawback would be if you were on 2nd floor and there was no elevator. Will definitely stay again.

"Weekend in Bellingham"

John K, Juneau, Alaska 30/04/2016

We stayed here while visiting family in Bellingham. The hotel location is convenient to all of Bellingham and you can use Meridian to get anywhere or use the Freeway. The traffic noise was not bad, we had a room facing away from the Freeway. Very good breakfast, complementary.

"End of a long trip"

anitalouise2015, Friday Harbor, Washington 29/04/2016

Flying in from New Zealand we were tired and a little brain dead! The driver that picked us up at the airport and the sweet girl that checked us in were so kind and helpful. A good nights sleep in a lovely room with a view of the creek, and a hearty breakfast made this a welcome place to stop overnight.

"BW Heritage Inn"

SusanS1965, Issaquah, Washington 25/04/2016

This is a little gem in Bellingham. The hotel is very clean and the staff is so friendly. The beds are so comfortable and hard to leave! A complimentary breakfast is a nice way to start the morning. A great stop off of the freeway!

"Comfy beds, friendly staff"

Jean G, Aberdeen, Washington 24/04/2016

We always stay at Bestwestern PLUS Heritage Inn in Bellingham when we go. The staff is always friendly, when we use the complimentary breakfast, it is always plentiful, delicious and has lots to choose from! It is located near the Bellisfair Mall, a short hop onto the highway to get to the Western Washington University and not far from Vancouver, BC.

"Good service"

Sharon V, Vernon, Canada 18/04/2016

Good service at the front desk. We have stayed here before and the room was much better than this time. Needs some upgrades in bathroom area. Front desk staff are excellent and could not have been more helpful. Hotel is in a good location in the city and is close to mall and dining places.

"I am impressed by the polite & caring staff, simply the best !"

User 09/04/2016

I am considering spending more time in the USA at the Best Western PLUS Heritage Inn, Bellingham, Washington Andrew, Cory, Ferber (sp) ? , Robert, and many more staff made my experience at this BW peaceful and healing, which is what I needed to rejuvenate my mind, body and soul. : )

"Excellent hotel for a great price "

AnnaFerdi1984, London, United Kingdom 07/04/2016

For a hotel as a stop over you really can't complain. We used this hotel on our way to the Canadian boarder. It is really reasonably priced, a great location as its a couple of hours outside of Seattle and perfect if you are wanting to head over the boarder. There are plenty of restaurants about and a fairly decent shopping mall about a 5 minute walk. Breakfast was excellent and really for the price you can't complain, it's much nicer than a budget hotel and yet not much difference in price.

"Spring Break"

Nancy P, Seattle 07/04/2016

The hotel was easy to find, staff was super helpful and they were thoughtful about offering a choice between lst and 2nd floor accommodations and since I had knee replacement, that was important. They were very friendly and helpful with our dog.

"Very Satisfied"

Blaine T, Mill Creek, United States 01/04/2016

Nice surprise to find a well kept and clean hotel. Staff so friendly and helpful. Rooms were very clean and well cared for.. Located close to the freeway but without the noise. Many restaurants choices located close by and many within walking distance. Awesome visit!

"Always the Heritage Inn ."

Ric N, Williams Lake, Canada 31/03/2016

staff always friendly & helpful clean comfortable rooms,quiet ,bathrooms clean & tidy easy access on & off the freeway. close to shopping (Bellis Fair Mall ) restaurants nice amenities- pool (seasonal), fitness room, business centre.

"Hotel by the Interstate"

dm40kap3, Roberts Creek, British Columbia, Canada 28/03/2016

This hotel's location is a catch 22. It is close to the mall but also right beside the interstate. Hotel was clean, staff were very friendly and the rooms were comfortable. Get price through Hotwire. Our room was on the second floor and right beside the stairs so not very quite but after major shopping sleeping was not an issue. The beds were sooooo comfortable and lots of pillows to chose from. The out door pool wasn't opened but looks nice for the summer. The pool and the hot tub are on the small side but if you want a quick dip it would work. The apprearance of the hotel was wonderful. Would definately stay again....even with the noise.

"Top flight as usual"

User 27/03/2016

Consistently 5 star. Friendly staff, efficient check in and out. Shuttle to airport (with park n fly rate). Breakfast in a large comfortable room. Above average fitness facility. Several restaurants within walking. Wifi was strong in our room. Mini fridge and microwave. If you are flying out of Bellingham this is a nice option

"great stay"

Konni B, United States 21/03/2016

Great staff, nice room modern and pretty, wonderful bed so comfortable, and great breakfast, soy milk available for us with allergy. lots of shopping and restaurants close by. No complaints, will stay there again.

"Motel Quality at Hotel Prices"

Pokee, Vancouver, Canada 20/03/2016

Maybe I just got a bad room, but for $150 US, I got a pretty dumpy room in a building that just had stairs (no elevator). This hotel is near the mall in a restaurant area, and multiple buildings make up the property. You need to check in and then drive to your building. The room was old, poorly laid out, and noisy. There was a connecting room door and so much noise coming from the adjoining room (I think they had a humidifier or a CPAP machine). Thank goodness I had ear plugs. The one thing that was okay were the beds. They were comfy. I would NOT stay here again. I'll go back to the Springhill Suites by the airport next time. It's waaay nicer and waaay cheaper.

"Business Trip"

Barbara W, Tukwila, United States 19/03/2016

Excellent on all ways. Staff was courteous and attentive. Breakfast was great with lots of choices. Security was evident in that all outside doors were secure and needed key card to access at night. Fitness center open 24 hrs!!!

"Great Hotel"

Donna C, Olympia, United States 17/03/2016

I return every time I'm in the area. Great service and comfortable beds. The whole purpose is to get rested enough to do another days work, and I do !! And they have real oatmeal - not just the package kind !

"Great place to stay when visiting WWU"

Anne W, Portland, United States 07/03/2016

After trial and error we've settled on this as our hotel when visiting our daughter in Bellingham WA. The rooms are always clean, nicely furnished and we like the breakfast. The grounds are nice and the location is great for my husband when he goes running in the morning. We've always found the staff to be pleasant and helpful. We've stayed here more than a dozen times.

"A+ Accommodations"

MesaMac, Vancouver Island, Canada 02/03/2016

We asked for, and received, a room that was removed from any designated 'pet rooms'; it was up 2 flights of outside stairs that could be slippery if they are wet and there are no elevators so be aware if you have mobility issues. There are 3 separate buildings and our room overlooked the creek. The hotel is just off the I-5 so you do hear the droning of trucks on the freeway but it is not enough to interfere with a good night's sleep. We could not have been more pleased with what we received. When you open the door to your room and go 'Wow", you know they have done something right. Our room was very spacious and extremely well-appointed. I'm not sure if it was recently remodelled but everything (from the amazingly comfortable king bed to the tiled bathroom floor to the ceiling pot lights to the furniture) looked brand new. The tiled bathroom (tub/shower) is actually one step up from the main room (be careful at night) and is very large. The coffee/fridge/microwave area is set up almost like a mini-bar with a Keurig coffee-maker, glasses, coffee mugs, real cream, overhead cabinets and its own sink. The flat screenTV is wall-mounted in a recess and is connected to Direct TV and its multitude of channels. Breakfast is served only in one of the 3 buildings but you won't be disappointed if you have to walk there. There is lots of choice-scrambled eggs, sausage, waffles, fruit cups, yogurt, juices, milk, coffee, pastries etc. etc. We will definitely be back. One of the nicest BWs that we have stayed in. Highly recommended.

"Great Stay"

Jeffrey M, Chilliwack, Canada 29/02/2016

Great staff and clean rooms. The hotel complex is layed out in a few buildings. 3 stories high. Easy access off the I-5 and Meridian Way. Walking distance to many restaurants and shops. A strip mall across the street and a block from Bellis Fair Mall. Has a outdoor pool and hot tub, exercise room and a continental breakfast..

"Nice breakfast and great value"

Yichuan D, Vancouver, British Columbia, Canada 29/02/2016

The breakfast is good and the price is cheaper. fitness center is amazing. The surrounding is very convenient. I took my mother and she enjoys wondering around the shopping mall nearby. Room is very comfortable. But a bit noisy as it is close to the road. Oh, the only bad part is that the wifi is not stable.

"Clean, quiet, great location"

Travel_aimlessly, Pure Canadian 21/02/2016

We travelled to Bellingham to do some shopping. Hotel is clean and in a great location, minutes from Bellis Fair Mall. Rooms were very spacious. Beds were comfortable and the bathroom was spacious and spa-like! Nice continental breakfast. Worth staying at!

"Excellent Stay and Fly Hotel"

Jordan H, Ephrata, United States 18/02/2016

Used this hotel as a stopover prior to an early morning flight to Maui. We utilized the hotel for a Stay-Park-Fly package and were well served in service to and from the airport. Our ride to the airport was excellent and timely. However the gentleman who picked us up upon our return back to Bellingham took back roads back to the hotel vs. using the freeway. I would estimate that it took 2 or 3 times longer to return than our initial trip to the airport. Our flight was 3 hours late which didn't seem to present a problem to the hotel but it certainly didn't require the use of back roads at 12:30 AM. There was no traffic on the freeway either. Long story short. The room and stay were great. Perhaps suggest to the driver that you would like to get there (airport/hotel) quickly both directions to ensure a speedy trip.

"Comfort, Clean, Great Value"

Arippleeffect, San Diego 17/02/2016

We expected a clean decent place but got even more. The room is large enough for two people to also do yoga. The rooms are quite and there are laundry facilities which are great when you are on road trip. They serve breakfast and you can't beat the price. Staff were friendly and helpful. Definitely would stay here again in a heartbeat.

"Good Value"

Margaret C, seattle, United States 16/02/2016

Staff is friendly and helpful. We even got good suggestions for things to do in Bellingham. Rooms were clean. Beds were comfy. Breakfast offerings included healthy options. A hot tub! What more could you ask for?

"Pet friendly, decent brekfast."

AnomReviews T, Field, Canada 12/02/2016

Stayed here before, went back again! Pet friendly with a dog welcoming package makes it not so bad to pay another $20 for the dog. King bed room has a huge King bed! Brekfast can fill you up, eggs, sausages, waffle station etc. Great location, went to Mt Baker skiing from this hotel one day, went shopping in Tulalip another day.

"Great Northwest Visit"

Harley G, Madison, AL, United States 03/02/2016

Over the past ten years I have stayed at this Hotel 3-4 times. I have always enjoyed my stay but this trip was just a slight bit more enjoyable. Everything about the Hotel was a little brighter and the staff was extremely helpful. The cleaning staff was very good and responsive to any additional needs. A very pleasant stay!!!!!

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Harley G, First off, thank you for your loyalty to our hotel! Secondly, thank you for taking the time to tell us about your last stay. It's always wonderful to read reviews about how we have improved. We are always striving to be better, and as you can see, our hard work is paying off. We will keep working hard and improving! We look forward to welcoming you back in the future. At your service, Alyssa Larsen-Front Office Manager

"Great hotel, friendly staff, nice breakfast!"

Sandra B, Port Orchard, United States 02/02/2016

The title says most of it! One thing is there aren't lots (or perhaps any) elevators, so if you don't like stairs, and don't get a room on the first floor, you will have to hoof it to the second or third floor. You probably need the exercise like me, however, so this is actually a good thing! I'm sure they put the handicapable on the first floor, so this shouldn't be an issue for them.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Sandra B, Thank you for taking the time to write us a 5 star review! Our staff is very friendly and genuine, (even if I am a little biased), but they do everything in their power to make sure that guest requests are followed as much as possible. So, as long as we know where the guest would like to stay, they will do their best to make sure it is met. Our hotel does not have any elevators right now, but we also have a Houseman on staff 24 hours to help with luggage up the stairs. Thank you again for staying with us, we look forward to welcoming you back in the future! At your service, Alyssa Larsen – Front Office Manager

"Great Night Out"

Lesley P, BLAINE, United States 01/02/2016

Booked the room for a quick getaway with my husband. Walked across the street for dinner so no driving involved. Comfortable rooms, only objection was that there was no bathtub, but the shower was very large. Next time I will ensure that I get a room with a tub, wine in the shower just isn't the same.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Lesley P, Whenever you need another quick getaway, just call the front desk or send me an e-mail to let us know you are coming. We can add the request to put you in a room with a tub.We will do our best to accommodate all your room requests. We can also give you a complimentary Best Western Plus Heritage Inn corkscrew for your little relaxing retreat. Thank you for your kindness and for writing us such a lovely review. We look forward to welcoming you back next time! At your service, Alyssa Larsen- Front Office Manager

"Excellent stay, staff and location!"

Love2runSeattle, Seattle,WA 25/01/2016

Arrived into Bellingham late night of Jan23rd. From our shuttle driver (friendly and helpful), to the front desk young woman (same friendliness), to the breakfast staff , to the cleanliness of the room and to breakfast, I am inspired to give this rave review. Everything was perfect, thanks all!

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Love2runSeattle, Thank you for taking the time to write this rave review! Our guest services are our number one priority, and luckily, we have a great team that genuinely loves to help make each of our guests stay wonderful and memorable. We look forward to welcoming you back! At your service, Alyssa Larsen-

"Decent Hotel in Bellingham"

olywatraveler2, Olympia, Washington 25/01/2016

The staff at this hotel are very friendly and accommodating. They went out of their way to help us set up an extra bed, which in this case, turned out to be a inflatable bed. The free breakfast was good, and had a fresh waffle maker as well as eggs and sausage. The great thing about this hotel is that they allow pets, which makes it easy for us to travel with our 2 small dogs. There was plenty of space for them to cavort outside and pet guests receive a welcome kit, which was cute. Overall, this was a great stay for us in Bellingham. It was close to the mall and plenty of restaurants were within walking distance. My only complaint was that noise from the hallway was easily heard through our hotel door. Fortunately, our neighbors were pretty quiet.

"No complaints. Top of Class Accomodation"

John G, Vancouver, Canada 23/01/2016

Stopped for a night after seeing a concert at a local pub. The room was clean. Service great. Priced well and included breakfast. I would go back before looking at other options. And if you are going to the Bellis Fair mall, it's right across the street.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear John G, Thank you for taking the time to write us a review about your stay! Thank you for your loyalty, we look forward to welcoming you back on your next Bellingham adventure. At your service, Alyssa Larsen – Front Office Manager

"College graduation stay"

Chris T, Seattle, Washington 19/01/2016

Once of the last rooms available in town...turned out to be clean and comfortable. Allowed dogs, which was great. Check in person was nice and quick. Comfortable average motel type place. Great for its purpose.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Chris T, Thank you for taking the time to review our hotel. I am happy to read that you enjoyed your stay here with your pets. We love being here to accommodate our guest's furry family members as well! We look forward to welcoming you back. At your service, Alyssa Larsen- Front Office Manager


MIKITUN, Coquitlam, Canada 18/01/2016

we stayed a night at Best Western heritage in bellingham . it was a good experience. it is clean and the staff is very helpful. only thing that was a bit confusing was to find our room! it has two or three seperate buildings . But it is a very nice hotel to stay. i will go again.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Jan181718, Thank you for reviewing our hotel. I am glad to hear that our staff was able to make your stay enjoyable. We look forward to welcoming you back in the future; you'll be a professional to the hotel layout in no time! At your service, Alyssa Larsen- Front Office Manager

"Best Western Plus Bellingham"

George R, nanaimo, Canada 18/01/2016

We love this hotel. The staff is always friendly, the facilities are clean and well maintained, we come away believing our business was welcome and appreciated. Very convenient location, ability to park and fly with free transportation to the airport is greatly appreciated.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear George R, Thank you for your loyalty! We do appreciate your business; we are always happy to welcome our return guests, because they quickly become family. We look forward to welcoming you back soon. At your service, Alyssa Larsen- Front Office Manager

"Perfectly acceptable"

Thezue, Vancouver Island 15/01/2016

It's a pretty standard older best western. Conveniently located right next to Bellis Fair Mall. The beds were comfortable & everything was clean. There were no elevators to our room and the hotel had an odd set up with many different buildings that seem disconnected. Breakfast was pretty standard with hot & cold options and it was fine.

"Great place in Bellingham area"

Brigitte H, Salt Spring Island, British Columbia, Canada 13/01/2016

This was our 1st time at this hotel and we would stay here again. The room was relatively quiet (we had specifically asked to be away from freeway noise) and had a comfortable king bed and was reasonably spacious (room 405). It's close to Bellis Fair Mall and easy to get on the freeway to go into downtown. My only caveat is the breakfast - if you like bacon and eggs, fine. But if you are vegetarian or vegan, not great. The oatmeal had no texture or taste and there were no whole grain breads. But that is minor - overall I rate this breakfast better than most.


Paul H, Renton, Washington 03/01/2016

Pleasantly surprised. The hotel is tucked away just off Interstate 5 exit 256 in Bellingham close to Canadian border crossing. The hotel is located in 4 separate buildings all nicely appointed and maintained. There is an outdoor pool, enclosed hot tub, and exercise room. Rooms on the second floor have no elevators but are located within an enclosed hallway. The rooms also are nicely appointed and maintained. The commercial Keurig machines with Starbucks Keurig cups were a nice touch, especially for coffee lovers. The breakfast room was comfortable and well supplied/maintained by the staff.

"nice motel but hidden pet fees"

paul s, Lakewood, Washington 30/12/2015

I have stayed here before and did not have added pet fees. When this motel was selected on the internet, it advertised "pet friendly" which I thought meant pets were ok in the advertised rate. When checking in our "$89" room became $121.76. I may well have selected a different motel if those extra fees were advertised on the website.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear Paul S, I apologize that you were not made aware of our pet fees! It is written on the Best Western website under our hotel, and on some of the 3rd party websites. However, some 3rd party websites only allow so many characters, so we do mention fees, but it may not have the price on there. If you ever have any more questions, we can be reached 24 hours to answer all inquiries. We are more than happy to assist. Thank you for taking the time to review our hotel. We appreciate your business and hope to see you next time you are in Bellingham! At your service, Alyssa Larsen- Front Office Manager

"excellent place en route to bellingham airport"

Michelle M, Victoria, Canada 30/12/2015

Our family needed a place to stay in Bellingham en route to our vacation in Maui. This hotel was very clean and comfortable, and the fitness facility was excellent. The breakfast was convenient and provided a variety of items. Staff were friendly and helpful. The shuttle to and from the airport was great. We would definitely stay here again if in a similar situation again.

"A good place"

Wes C, Thorne Bay, Alaska, United States 21/12/2015

Several years ago, I found myself spending a lot of time in Bellingham, thus I found this hotel. The location is great, with nearby shopping and freeway access. It is close to downtown, and their shuttle is up for trips to transportation hubs. The staff is knowledgable and friendly I recommend this place if you stay in the Bellingham area.

"Very comfortable; good service."

Cel410, Saint Michaels, MD,US 15/12/2015

This was a very convenient spot for some last minute shopping before I crossed over the border for an extended stay with family in Vancouver. It is not always easy to cross the continent with a dog and find satisfactory lodging. The woman at the desk was very agreeable when I asked for a ground floor room close to an exit and she also put me close to the breakfast room...less time away from my pup. One reviewer complained about cleanliness and this was not apparent to me. The entryways are many and those did have some leaf debris. I have the same coming in under my outer storm door at home so this didn't bother me. There are convenient places to eat all around and if you are in the mood for Mexican, you can simply go a few steps beyond the hotel.

"Fun and Reasonable"

John M, Bellingham, United States 14/12/2015

Close to shopping, great restaurants and activities. The rooms were clean and the bed dreamy. It has a great work out area with lots of windows and a yummy breakfast included in an airy and open room.

"Always like the hotel"

Fred N, Yuma 12/12/2015

If. the Best Western Heritage is avaailable we will always stay there. The rooms are spacious, decore is excellent, the service is very good, breakfast is also very good. We also request a room away from the highway so it is quiet. We had stayed there a lot.

"Nice stay, a bit pricey ...."

John R, East Providence, Rhode Island 10/12/2015

I was here for 3 days and it was a very nice stay. Very clean room with a comfortable bed with excellent service and a great breakfast with real eggs, ham or sausage with all of the breakfast extras. You pay for it all though. But, not many inexpensive anything in the state of WA.

"Recommend this hotel"

Donald L, Abbotsford, Canada 09/12/2015

We use this Best Western all the time for park/and/fly packaage when traveling on vacation. The shuttle service is excellent, as is the hotel service staff and amenities. An added bonus if you like to shop - it is across the street from Bellis Fair and an on site \\mexican restaurant is absolutely the best.

"The BEST Best Western"

arturo36, vancouver island 07/12/2015

We really enjoyed our brief stay here. The King bed was superb, the staff were friendly and helpful, the buffet breakfast was excellent, and there was a very good, yet inexpensive Mexican restaurant a stone's throw away. A very convenient location, just across the street from a big mall, and just a ways down Meridien St. From an excellent pot shop.

"Nice Hotel for the Price"

User 04/12/2015

The hotel is a good value with comfortable rooms and a nice breakfast. My only real complaint was that housekeeping was incredibly loud (cackling, swearing, yelling, etc) every morning for hours on end. Despite this lack of consideration and blatant rudeness, the rest of the staff was nice.Our room was directly across from their laundry room, so try to avoid this.

"Very impressive"

Donna M, Port Townsend, United States 04/12/2015

Even though this hotel is positioned adjacent to the expressway, it still sits in a lovely setting and you do not hear any traffic noise. I appreciated the cleanliness and decor. The front desk staff was very helpful in assisting us in resolving a mix-up on the date of our reservation that we had made through an online service. He went to some trouble to help us resolve the problem and provide us with a room.

"Off the fwy far enough to be quiet and no trains"

Diane O, Friday Harbor, Washington 03/12/2015

This is a good hotel for the price...but lots of stairs...and I didn't see any elevators...the exterior doors require your room key, which is fine...but they make a loud noise when closing that can be heard the full length of hall as there is one at each end, only a problem I guess if u r a light sleeper. Very generous breakfast...just the typical eggs cooked to oblivion..and I like eggs for breakfast!

"Amazing place"

Carol M, Leeds, United Kingdom 02/12/2015

Lovely hotel, really comfy beds. The staff were very friendly . The Hotel is in a perfect position for all the shops, all within walking distance. We had a superb breakfast , and that was great too!Can't wait to go back again.

"Best Boutique Hotel in Bellingham!"

User 30/11/2015

It was my first time staying here over the Thanksgiving weekend and my experience was superb start to finish. The young lady who checked me and my husband in, I think her name was Sam, was very friendly and made sure we had everything we needed. The room was cozy and well decorated with a huge king sized bed that was a nice touch. My favorite amenity was the Keurig coffee maker in my room that came with a great selection of coffees and teas. The hotel is spread out over three buildings but with fewer floors and rooms per building it really made the whole experience feel more private and intimate. The location is very quite yet only a couple blocks away from a huge shopping mall. Having stayed at the other "boutique" hotels in Bellingham I can assure you that this is the best and most affordable!

"Good location near Bellis Fair Mall and Bellingham Airport"

Mark D, Coquitlam, Canada 28/11/2015

We stayed at this Best Western location near the Bellis Fair Mall, Walmart, restaurants and a free shuttle trip to and from the Bellingham Airport. Breakfast was good and included hot items & a waffle maker. We will definately stay at this hotel again.


User 23/11/2015

good reception good value hotel near all amenities staff friendle and helpful good breakfast and weel presented thars all nfjeuekdcmnvkjfofldmdndhdhdkdld.fmfnmckdld.d,dmdkdl xyhsmdnknmkueoslakmndbdvdvdvdcdchkslsls;s;ewkdejdn

"A really nice pet room"

User 19/11/2015

This best western has one of the nicest pet rooms we have stayed in. The room is very nicely appointed with a very comfortable bed, as well as a comfortable sitting chair and desk. We felt spoiled, and our pit bull did too, with the welcome doggie bag and coupon for $10 off the $20 pet fee on our next stay.

"Perfect shopping location."

User 19/11/2015

I stayed for 4 nights and was able to walk to most of the venues I was interested in. It is right across the street from the Bellis Fair Mall as well as many other stores, including Costco, are an easy walk away. Also the I-5 entrance is 1 minute away for that 30 min drive to Cabela's and Tulalip Outlets Mall. There are plenty of restaurants in the area to please any taste. The only downfall of this location is most of the rooms are located in separate buildings on the property so if the weather is inclement that can be a bit of the hassle moving from building to building, but they do provide umbrellas.

"Clean hotel"

coolieo, Boise ID 19/11/2015

The hotel is clean and comfortable. There are no elevators so if you get an upstairs room be prepared to climb the stairs. Check different Web site to get lower rates as they very. They serve a breakfast but I did not try it. There are many restaurants within walking distance.

"Nice Place"

Judith S, Oak Harbor, Washington 18/11/2015

Overall, our stay was excellent. The only problem were we requested a lower level room, which we had, however, it would have helped if check in would have told us there was a ramp on the other end of the building.

"Clean Comforatble"

Dario M, Port Moody, Canada 17/11/2015

Nice hotel, stayed here many times. Easy access to Highway - close to shopping and food. Reasonable rates. Breakfast is standard fair - nothing to write home about, but will start you off on the right foot anyways. Friendly and efficient staff.

"Fabulous location for shopping in Bellingham"

florocks, Nanaimo 15/11/2015

Fabulously located when shopping in Bellingham. Mexican restaurant right across from hotel is awesome too. This hotel was clean and very friendly staff. The breakfast was fantastic too. The room was big and very comfortable. Enjoyed the whole experience.

Alyssa L, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review
Dear florocks, Thank you for taking the time to write us such a lovely review. Thank you for your loyalty, and we look forward to welcoming you back! Warm Regards, Alyssa Larsen- Front Office Manager

"One of my favorites"

User 13/11/2015

Let me start this off why I'm taking off a star: The surrounding area. Location is great for highway access, but the way they treat you and how the rooms are appointed, you feel as though you should be distanced from the locals. Anyhow, the good. Nice clean rooms, comfortable beds, soft/thirsty towels, 3 unique buildings with separate floor plans. I stay here for business every so often and they treat me as if it were my home. I will return

"home away from home"

Eric H, Tualatin, United States 11/11/2015

This hotel has staff that makes you feel like family. The accommodations are very clean and comfortable with an excellent breakfast! The WiFi and television service is great, they even have fresh baked cookies in the evening.

"Excellent customer service & totally comfortable"

Winetoursgonesouth, Osoyoos, Canada 07/11/2015

The service and care that I was given was excellent, they went out of there way to make my stay great. There had been some delays in my travel so it was not a planned stay, but ended being one of the highlights of my adventure. the room was perfect, I slept like a baby & the breakfast was so convenient and good.

"Not up to modern standards"

44Boppa, Seattle 07/11/2015

I stayed three nights here to visit a friend from college who lives in Canada. I never say his room, so it might have been different from mine. Mine was small and not conveniently furnished. The "closet" was tiny, barely big enough to hold an upright ironing board and hang a couple item of clothing. Maintenance was not up to snuff although everything worked. The hotel is divided into three buildings, one of them separated from the others by a street. This separate building is where the breakfast bar is located, so it's just about inevitable that you'll walk across this street unless your room is in that building. Next time in Bellingham I will stay elsewhere.

"Good service, nice rooms"

sixstoriesBC, Port Hardy, Canada 29/10/2015

Have stayed multiple times at this property. Best place to stay I have found in the area. nicely appointed. I would recommend getting a room on the 'creek' side as the highway can be noisy. Good location with yummy Mexican restaurant on the other side of the parting lot. Decent complementary breakfast provided.


hockeye44, Sechelt, Canada 27/10/2015

Attention all hotel brands! If you need to view what it takes to be a first class motor inn you need look no further than Bellingham Washington's Best Western Plus Heritage Inn. From the moment you walk in this hotel property radiates its' pride in accommodating guests. Rhiannon was managing the front desk and she exemplified everything positive that hotel owners would want from their primary guest contact assocate.

"Great Afforable Place"

Stephanie D, West Kelowna, Canada 26/10/2015

Close to the mall for shopping. Adjoining rooms are available. We asked 1st for them but upon arrival we were not put in them. The front desk moved us to rooms kind of close together but not joining on the first floor.

"Best Western Heritage Experience"

Stan K, Courtenay, Canada 25/10/2015

Excellent hotel, excellent service. We have stayed here numerous times, and have never had one complaint. They recognize repeat customers, and acknowledge if you are gold, platinum members, etc.. Have fresh baked cookies in the lobby every afternoon. breakfast items are varied. The rooms are furnished very nicely. Location is close to the airport, and they provide a free shuttle 24 hours.

"The Best Bed Ever"

905Jesse69, Dunnville, Canada 24/10/2015

I have to say, this is the most fantastic bed I have ever slept on, it was perfect. If you are in the area and would like a fantastic nights sleep, this is the place for you to stop. Very quiet area,very clean rooms, pleasant staff. A great experience overall.

"Business trip"

Lawrence W, Redmond 23/10/2015

Comfortable room with Wifi and breakfast was good. The building I stayed in was quite noisy with freeway near by. The staff were friendly. The strange thing is there are three buildings and breakfast is in basement of building furthest from office.

"Quality night's sleep in Bellingham"

User 21/10/2015

Very comfortable night's sleep in great beds and an amazing breakfast buffet with hot items. Interesting format for the hotel -- it's in three separate attractive buildings so as not to overwhelm the area.Umbrella stands with large blue umbrellas are at each exit in case of rain.

"Great staff made it"

Laurie K, Bothell, United States 17/10/2015

Missed options for the ADA rooms. No grab bars in shower. Not roomie for wheelchair or walker. Room above very noisy. Only queen bed avail. Staff were very sweet and attentive for both our visits and had a birthday card waiting in our room.

"animal friendly"

Linda S, portland, United States 16/10/2015

I show cats and I have always had a good experience with our cats while staying at a Best Western. I really appreciate the breakfast and the cats love playing and settling in. Best Western has become their second home. The staff is very helpful, especially the housekeeping who have to rearrange their schedule to accommodate the cats.

"Excellent stay"

Bob_in_Minneapolis, Minneapolis, Minnesota 15/10/2015

For this level of hotel, we had a great stay. Arriving late at night, we were checked in quickly. The room was spacious and quiet, with a very comfortable bed and wonderful, fluffy towels. I would definitely stay here again. The breakfast was a fairly typical American hotel one with hot and cold options. The only negative to the whole thing was the Fox News blaring in the breakfast room—definitely not my preferred way to start the day.

"great stay"

Richard W, Leavenworth 15/10/2015

Great place to stay with beautiful rooms. Hotel staff very friendly with a big welcome smile. Good breakfast and friendly staff. Easy to find and close to interstate .. we were given a list of restaurants and places of interest.

"Great quick stay"

Gimp33, Issaquah, WAshington, USA 14/10/2015

Super helpful check-in staff, clean rooms, easy location to other things in Bellingham - restaurants, etc. I would stay hear again. We came in late and I messed up my reservation but the employee at the front desk was very helpful and courteous when fixing my mistake thank you!

"Spacious rooms and convenient location"

User 14/10/2015

I would definitely stay at this hotel again. The location makes it very convenient for any trip to Whatcom County. I was surprised by how spacious the room was and admired the array of amenities: fridge, keurig, microwave, DVD player, internet, etc. The room was very clean and the bed was also very nice. The only thing I noticed was that I did hear some of our neighbors, however I didn't figure out if it was coming from the hallway or the rooms next door. I would also suggest to the staff to add more fruits to the breakfast buffet. There are a lot of carbs and they could definitely offer more healthy options.

"Best Value for money"

Cathy1979, Nanaimo,BC 13/10/2015

We stay here every time we go to Bellingham, whether to fly out of just shop and the location couldn't be better. Combine that with the value for money and friendly staff plus very comfortable beds and great breakfast it couldn't get much better.

"Comfy, Quiet Rooms & Great Location"

Eric B, Woodinville, United States 12/10/2015

Friendly staff, excellent room above lobby with no traffic noise. Room was big, shower was walk-in, beds were comfy. The hotel is split into smaller buildings, the layout worked for us. Parking was easy, the walk to breakfast was close, and the mall across the street has plenty of food options. Excellent experience, will stay here again.

"So so"

Jan D, Yakima, United States 12/10/2015

Wasn't told up front about a pet fee that was charged PER NIGHT. The handle on the closet door fell off when I opened it. I had a sore back after sleeping in their bed. On the upside, it was clean, quiet, and the staff relatively friendly. Bathroom was kind of cramped with the door covering the entrance to the shower.

"Breakfast and staff good; accessibility not so much"

Earlene M, Union City, United States 04/10/2015

Met some staff in parking lot and voiced our concerns about accessibility (before we even got out of the car). They didn't seem to understand how this could be a problem, but tried to be helpful with limited success. Odd-shaped room made moving around with a walker difficult and use of a mobility scooter impossible. Parking lot is well above room access and it's a long and uneven walk from handicapped parking (with an incline) to the room. Toilet was not ADA -- it was very low, making it difficult to get up and down, even with grab bars. Single grab bar in shower was not placed in a position to be helpful (need one opposite the seat to be able to pull oneself up). Shelf in shower is not accessible from a sitting position. On the plus side, there were lots of plugs / power strip for charging electronics.


Barbara M, Simi Valley, United States 04/10/2015

Rate this hotel as excellent for business or pleasure. Very friendly and helpful staff. Ready and willing to go out of their way to help you enjoy your visit. Close to shopping mall and restaurants. Close to the freeway.

"Wonderful hospitality!"

calebsmommy17, Gilbert, AZ 02/10/2015

I stayed here for 4 days this past week. We had a medical emergency and I needed a hotel room close to the hospital. They not only gave me a discount, but they allowed me to check-in well before the normal time, so we had somewhere to rest. For four days, they shuttled me for free over to the hospital so I could spend the days with my husband. I have never slept in such a comfortable bed. I'm trying to figure out what the model of the bed is so I can purchase one for my home. The breakfast was very good. They also have a coffee station that has delicious coffee, flavored creamers, and my son loved the apple cider. I really can't say enough good things about this place. Every time I called the front desk to add another day, or ask for a ride somewhere, they were so gracious and so kind.

"Last minute reservation turned out to be a nice option!"

JGGlasgow, Washington State 27/09/2015

My daughter was moving up to Bellingham for her last year of college. I had forgotten to reserve a hotel room in advance and was frantic one week before move-in day. The hotel we usually stay at was booked, so I called the Best Western to see if they had rooms available. I'm so glad I picked this hotel! The rooms are modern and clean. The halls were quiet and the noise from the next room was barely audible. My husband didn't hear anything and I only heard very low tones. The breakfast room was very spacious and the choices were wonderful! Scrambled eggs, sausages, biscuits and gravy, cold cereal, toast, bagels, pastries, fresh fruit, coffee, cocoa and tea as well as juices and milk. The staff was very friendly as well!

"Comfortable Stay at Best Western Plus Heritage Inn and Great Customer Service"

mini, Fremont, California 19/09/2015

I generally make reservations in advance for the night, but this time I was a "walk in guest." Customer Service at this hotel is amazing. She quickly let me know she had a room with a very good price; got me checked in; and also gave me some waters and breakfast bars as I am a Best Western Member. The room was nicely laid out. The bed is a bit high but for me since I am taller it was nice and very comforable. It was a quiet room and I slept soundly. Internet connection is very good. Its close by to restaurants and shops. There is some construction going on in the area, but other than having to take notice of it when driving to the back building, it did not disturb my stay. My key card for some reason always had problems opening the "common entrance" door to my floor. But with trying it several times it worked. I felt like winning the jackpot when the door finally opened though. The place does not have elevators, so take note that one if on the 2nd floor or higher has to take up the baggage by stairs. It worked for the night I was staying there.

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