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Ambleside Salutation Hotel, BW Premier Collection, Ambleside

4.5/5  - basé sur 1421 notations.
Lake Road, LA22 9BX, Ambleside, Great Britain - visualizzare mappa

L'Ambleside Salutation Hotel, Premier Collection è un hotel unico nel cuore del Lake District. Qui potrai goderti panorami naturali mozzafiato e poi, al tuo rientro in hotel, rilassarti in un'atmosfera altrettanto intrigante. Scopri le celebri montagne e i corsi d'acqua della regione e goditi l'aria aperta, sapendo che al tuo ritorno ti attende un caloroso benvenuto presso questo splendido hotel con centro benessere del Lake District. Quando viene il momento di rilassarti, l'Ambleside Salutation Hotel, Premier Collection offre piatti deliziosi e vini eccellenti per darti la giusta carica. E sei hai ancora energia da bruciare, disponiamo di una palestra ad alta tecnologica e di una piscina interna. Se invece preferisci rilassarti, goditi un massaggio o un trattamento di bellezza nel nostro lussuoso centro benessere. Se vuoi scoprire i negozi e i panorami spettacolari della zona, visita le numerose attrazioni di Ambleside durante il tuo soggiorno in questo delizioso hotel. E perché non avventurarti a Kendal, famosa per la torta alla menta, Keswick o Grasmere?Se stai cercando un luogo dove soggiornare nel Lake District, il Best Western Ambleside Salutation Hotel è la scelta perfetta. Si informa che presso l'hotel non sono ammesse feste di addio al nubilato o al celibato. È previsto un supplemento di 2,50 sterline britanniche per i pagamenti con carta di credito. Il 15 settembre 2018 e il 16 gennaio 2019 la cena non sarà disponibile.

BW Premier Collection

Ambleside Salutation Hotel

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Pareri dei nostri clienti

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Certificate of Excellence 2018
Basato sul parere di 1425 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
963
Molto buono
356
Nella media
68
Scarso
24
Pessimo
14
CONSULTARE I PARERI SU
Affari Affari
37
Business Business
28
Da solo Da solo
43
Di coppia Di coppia
583
In coppia In coppia
873
In famiglia In famiglia
226
Viaggio con amici Viaggio con amici
143
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Lovely hotel for a special anniversary!"

5
19/07/2018

We stayed at the Salutation for our 40th wedding anniversary weekend. The photos on their website are true to life – the hotel is very smart, clean and modern. We booked a Lodge room, although we didn't realise that this was an annexe of the hotel, a block of Westmoreland slate cottages at the back of the hotel, next to the car park. This actually proved to be better for us, as we had family staying elsewhere in Ambleside, and they were able to get to us without having to go through the hotel every time. We had a ground floor room with private balcony/terrace which overlooked the Stock Ghyll stream – very tranquil with a lovely waterfall (don't know what it would be like in winter after heavy rain….), and gate access to the car park so we were able to park our car right next to our room. The room itself was excellent, very large, with a huge bed, dressing table area (nice touch – a jewellery tree, tissues and cottonwool balls!), two easy chairs and coffee table, big wardrobe and shelf area with a fridge (handy for keeping fresh milk rather than UHT always provided by hotels), a lovely bright bathroom with spa bath and big round showerhead. The bed and pillows were very comfortable. The balcony had a wrought iron table and two chairs with cushions (which we eventually found in the top of the wardrobe!). The only bugbears were that the bathroom window wasn't obscure glass (next-door could have seen straight in when I was having a shower so had to keep blinds down) and the fact that the door closer was in such a position that every time you opened the wrong wardrobe door it banged on it. Other than that, the room was perfect. We had Sunday lunch at the hotel restaurant, and this too was excellent and good value for money (£16.95 for 2 courses, £22.95 for 3), and we also made use of the swimming pool with our granddaughter, which was lovely, very light and airy, plenty of seats and loungers, and an outdoor “fountain” pool (loved the big gold camels…!!). I would certainly recommend the Salutation and in fact hope to go back there again – the staff were extremely friendly and polite, and made our anniversary weekend extra special.

"Dirty Pool Area"

2
18/07/2018

My husband son and myself paid £20 each, that's £60 in total for a one day pass to use the pool and spa facilities. We did not gripe about the price as what we wanted was a swim and an hour to relax. However the pool area and in particular the ladies changing rooms were filthy. I noted three separate piles of dirty towels/robes (despite there being a laundry hamper right outside) and there was also marks on the floor where someone had applied talcum, which had not been cleaned. To make things worse there were no hooks in the changing room where I could hang my clean things when getting changed. On my way out I mentioned this to the reception staff who told me the changing area is checked daily at 4pm. That's hardly adequate for somewhere claiming to offer luxury facilities. Not good at all.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review. Please accept my sincere apologies about the cleanliness of the facilities during your recent visit to the hotel. Our day passes are valid for a full day at the hotel which include full use of the gym, pool, outside fountain sap, sauna, steam room, ice fountain, tropical shower and poolside jacuzzi,. The facilities, changing rooms and relaxation area by the pool are periodically checked during the day and at 4pm before our Housekeeping team depart. We have a very dedicated housekeeping team who have all worked at the hotel for quite a while, our Head Housekeeper has been with us for 10 years and set's very high standards of cleanliness and tidiness . I can only think on this occasion a check has been over looked and our normal high standards have not been kept and I do apologise that on this occasion our standards have slipped and we have let you down. We do provide laundry baskets for used towels and in general these are used and towels not left on the floor however on your visit this was not the case. Thank you for the feedback on the lack of hooks in the ladies changing room this is something we will address. Once again I do apologise that your experience with us was not to our usual standard ,should you wish to discuss this with me in person please do not hesitate to contact me direct at the hotel.

"Dining only"

5
16/07/2018

We booked a table in the very attractive dining room. The whole Hotel interior is spacious and very well appointed. Service was impeccable and the food and wine delicious. A Manager asked if we were having a good dining experience and was very pleasant. All in all not very expensive but a very good experience. Thanks to our attentive waiter Manuel.

"Very central and cosy"

4
13/07/2018

Great place to stay in the centre of Ambleside. We stayed in a Comfortable room on the 2nd floor overlooking the town, a couple of comfy chairs near the window made it perfect for having a drink and watching the world go by. We had fabulous weather so had the windows open which was very noisy in the early evening but quietened down later. We were awoken early by traffic noise though so a room at the back would probably be quieter. We didn't stay sor dinner evening but breakfast was lovely with lots of choice. Great leisure suite with sauna, steam, pool and lovely relaxing hot tub outside. Perfect location for lake Windermere. We would definitley stay again.

"Weekend visit"

4
09/07/2018

My partner and I have just returned from a weekend visit to the hotel whilst in the area for an ultra run with our running group. The hotel is very nice, the rooms comfortable and the staff friendly and helpful. We booked for two nights bed and breakfast but as the run started at 7am we were unable to have a proper breakfast the first day. My partner mentioned this to the staff who immediately agreed to prepare a continental style breakfast for 11 of us and leave it outside our rooms. The cooked breakfast on the second day was fab and every preference and taste is accounted for. We used the spa before checking out....well worth a visit if you have time. The only reason I have rated the hotel a 4 instead of a 5 is that the room was roasting hot with no way of cooling it down so it was almost impossible to sleep. I know this is down to the hot weather but air conditioning would be a bonus!

"Mum's 80th birthday weekend"

5
09/07/2018

Fantastic hotel! The staff couldn't have been more helpful in every aspect of our 2 night stay. Nothing was too much trouble. They made my Mums birthday celebration so special. The pool area is excellent. Didn't use the gym but never seen such a well equipped gym which we passed on our way to the pool.

"Just what we needed"

5
04/07/2018

Our room (Langdale) was beautiful with a balcony overlooking a brook. The bed was huge and very comfortable. The hot tub was a luxury touch but as the weather was so hot we had to use it before 6.30am or after 10pm when the sun had gone down - which certainly wasn't a hardship. My only minuscule criticism is that I couldn't use the Nespresso coffee machine - I kept getting hot water only. Perhaps some instant coffee could be provided for us techno-incompetents! Every member of staff was lovely. We will definitely return.

"Brilliant 3 night stay!"

5
27/06/2018

We booked during the rare Lake District heatwave on B&B we were checked in by Cathryn who was attentive, friendly and efficient told us everything we needed to know. Our room was spacious and the balcony an added bonus for enjoying the Ambleside sunset. We had full use of the spa facilities however only used the pool for a quick cool off. We never ate here but I presume the food was good too. Will be returning before he summer is out.

"Wonderful stay"

5
23/06/2018

Visited Ambleside salutation hotel 9th June for 5 nights. Stay was part work part pleasure and the hotel couldn't have been more accommodating with allocating an easy access parking space and early breakfast which had an excellent choice and made to order cooked breakfast. The evening meals were good and the staff were very attentive. Excellent location with a 1 mile walk to the lake. Hotel staff went above and beyond to make our stay memorable.

"Great rooms and service"

4
18/06/2018

We visited again this year and the rooms are very comfortable clean and furnished well. The Spa is excellent and well worth a visit. Staff were very friendly and helpful . Breakfast substantial and large range to choose from. Will definitely return

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and for your great comments about the hotel, our staff, Spa and breakfast look forward to seeing you again foe a return visit many thanks.

"Just wow!"

5
13/06/2018

We stay in this wonderful hotel frequently and are always blown away by the amazing staff, wonderful location, food and facilities. This time was slightly different as we were married whilst staying there. Unfortunately I had failed to plan on a lack of taxis, but immediately we were offered a lift from the hotel staff so they literally got us to our wedding on time! This really does show the level of friendly service provided. We also managed to leave half our belongings behind and they have been so helpful in getting it back. Thank you so much for everything, we'll see you all in October!

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for posting your review and such fantastic comments - wow! We were so happy to play a small part in your big day- glad we got you to the church on time . Hope your lost property arrived back safe and we look forward to seeing you newly weds in October - many thanks.

"Amazing Honeymoon Stay"

5
10/06/2018

My (new) husband and I stayed at the Salutation for an amazing 5 nights in one of the club suites, including a hot tub. The whole stay was fantastic with the hotel being very clean and all staff being extremely helpful and thoughtful. The breakfasts were also outstanding, with dietary requirements catered for. We will be back again, without a doubt.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for your review and Congratulations on your recent wedding - delighted you chose the Salutation for your honey moon the hot tub rooms are amazing even if I do say so myself. Glad you had a great stay with us and look forward to your return.

"First Class Hotel"

5
09/06/2018

We stayed here for the first time between 3rd and 5th June and can honestly say this is the best hotel we have ever stayed in. There aren't enough stars on TripAdvisor to award this place. The staff are extremely helpful and friendly, the rooms are furnished to a very high standard, the breakfasts were outstanding, the evening meals were amazing and the swimming pool was superb and the location is brilliant being in the centre of Ambleside. We cannot praise this hotel highly enough and will definitely visit again in the near future.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much! Looks like we ticked all the boxes for you your comments are really appreciated and I'm so pleased you had a great stay with us - 'First Class Hotel' we like that ! Look forward to your return.

"50th Birthday Celebrations "

5
03/06/2018

Stayed in the Brathay Room for 3 nights on a dinner, bed & breakfast rate. Very impressed with the room, hotel and staff. The breakfast was excellent and evening meals were quite nice (although nowadays serving frozen chips and veg is disappointing). Spa facilities excellent and service excellent throughout stay????

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review, I'm pleased you enjoyed your stay with us for a 5Oth celebration. Your comments about the room our Spa facilities breakfast and excellent service are very much appreciated . We hope to welcome you back to stay with us again soon.

"Wonderful place to stay"

5
02/06/2018

We decided to stay at the Ambleside Salutation Hotel when we visited the Lake District and we do not regret it! The place is beautiful and clean, and we had the opportunity to stay in the Langdale room. It was a big room, with a hot tub on the balcony, which is surrounded by trees. We loved the peaceful sound of the nearby waterfall when we drank our coffee on the balcony after a long day of hiking. The breakfast at the hotel was really good as well, with professional and friendly staff. The swimming pool is decent in size and it was rather quiet when we went there. We absolutely loved our stay.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for posting you review and for your great feedback about the hotel our service and food. I agree the Langdale room is a lovely room with the added bonus of a balcony and a hit tub for the ultimate in relaxation especially after a hard day on the fells I'm pleased you enjoyed it and hope we will see you again soon - perhaps try out another of our Lakeland Club rooms.

"Amazing stay for our honeymoon!"

5
01/06/2018

We had an exceptional four-night stay in the Langdale tree-house suite at Ambleside Salutation Hotel and Spa! From the moment we arrived we were welcomed very warmly, with a drink on the house while we waited for our room to be finally prepared, champagne and a personal congratulations card on entering our room, and a very high standard suite complete with hot tub, fittings and a gorgeous bathroom! The spa downstairs was excellent, with a pool, indoor and outdoor jacuzzis, steam room, sauna, ice, themed showers, and an excellent gym area with state-of-the-art equipment. The breakfasts were fantastic and very generous and the items on them were cooked to perfection - I loved the bacon and the mini Cumberland sausages in particular! We dined at night twice and both nights we enjoyed the experience immensely! Ambleside is one of the best places to stay in the lakes once you have a hotel this good - a nice walk to the lake at waterside, with easy access to several main villages and lakes in the park. We were lucky to have very hot and sunny weather throughout which is not always the case at the Lake District! I thoroughly recommend this hotel - we were made to feel very special on our honeymoon and I cannot thank you enough!

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Congratulations! and thank you for choosing the Salutation for your honeymoon destination. Your kind comments about the hotel, our facilities, breakfast and staff are very much appreciated. I'm delighted you had a an amazing stay with us for your honeymoon and that the team looked after you. We look forward to welcoming you back - many thanks.

"Relaxing break "

4
28/05/2018

Just home from 2 nts stay in a classic balcony double room with lovely hillside views. Spotless, comfortable bed, usual room facilities (shower in bathroom super powerful!) Hotel is situated in central Ambleside. The lounge and restaurant areas are large and again, spotless. Breakfast was exceptional. Superb choices from cereal, juices, pastries, fruit and full English options - nothing was too much trouble. We took advantage of the leisure facilities which were a welcome treat at the end of a day walking. The only gripe was at one point, there were lots of children in the adult only area (outdoor jacuzzi) No staff around to enforce rules. We hadn't gone for a spa break tho so it didn't bother us too much. As some reviewers have mentioned, parking is tricky and a little tight here - I suppose that comes with it being town centre location. It was a busy bhol weekend too. It certainly wouldn't stop us from staying again. Oh...The staff. They make this hotel great. Every single person has a friendly smile, a few words, are professional and unobtrusive. The restaurant staff were brilliant. A real credit in what I'm sure are long and busy days for them. Thank you. We had fab and relaxing stay. We'll be back!

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and for your great comments about the hotel and our facilities, I'm delighted you enjoyed a relaxing break with us ,we are lucky with our location very central with everything on hand. Glad you took advantage of our leisure facilities always a good chill out after a day on the hills. Thank you too for the kind comments about the team and yes they are all a credit to the hotel and we are very blessed with such a great bunch both front and back of house. We look forward to welcoming you back.

"Gem of a Hotel"

3
28/05/2018

The Salutation Hotel is a smart place to stay in the town of Ambleside. With very attentive staff, good pool area it makes a stay in this lovely lakes town a pleasure. Probably the only downside is the restricted parking area at the front of the hotel. Overall though a little gem of a hotel.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for your review - 'Gem of a Hotel' - what a great comment we'll take that ! glad you enjoyed our facilities and that the team looked after you during your stay. There is extra parking to the side and rear of the hotel allowing one parking place per room in the car park the front can look a bit busy at times. We look forward to welcoming you back to stay with us again soon - many thanks.

"Lovely Hotel in centre of Ambleside"

4
28/05/2018

Stayed for 2 nights in a lodge room with hot tub on the balcony. The room was lovely. Spacious and comfortable. There was a kitchen area in the room with appliances that did not work which was a little odd and seemed a little out of place. I'm not sure what the thinking was around this area. We did not try the spa or pool as we preferred to use the hot tub on our balcony. If I had to be super picky I would say it would be nice to be able to set the water temperature ourselves as we found the default temperature of 40' was a bit on the hot side. There was a cover provided for the tub but a lot of debris from the wooded area next to the room still managed to get into the water so if a net was provided this would be helpful to get it out. We pre paid for breakfast and dinners. If I stayed again I would not choose the evening meals. The breakfasts were great with lots of variety however the evening meals were just ok. ... fat wasn't rendered on the steak and my fish skin was soft not crispy as advertised. My chocolate panna cotta has a foreign object in it When I pointed it out to the waitress she just said oh and no apology or further comment was ever made which I found odd. There are many dining options available in Ambleside and I would choose to dine outside of the hotel in the evenings if I stayed again. There is parking for around 30 cars but some of the spaces are a bit tight to manoeuvre into. We had no issues as we arrived at about 1.30pm on our first day and left our car for the duration of our trip. No one seemed to be allowed to check in before 3pm as lots of people were waiting in the bar area. Most hotels in my experience are more relaxed about check in times when rooms are available. I would stay again and recommend to friends.

"Wonderful 3 night stay"

5
26/05/2018

The Salutation hotel is conveniently situated in the heart of Ambleside and is a lovely hotel with very helpful and friendly staff. The suite Helvelyn suite stayed in was modern, spacious and beautifully decorated. I only ate breakfast here and the choices were excellent. I didn't use the leisure facilities so I can't comment on them. Parking space is at a premium and can be a bit of an issue, but I always found a space. I would certainly stay here again.

"My wife's birthday "

5
25/05/2018

If I could give this hotel more stars I would , what a wonderful stay , the best hotel we have stayed in. The balcony jacuzzi was amazing after a long days walking it was just what the muscles needed. The staff were so friendly and helpful and helped us book our trip on the Windermere boat cruise and we choose a walk recommended by them also. The attention to detail in the hotel was brilliant and so clean and tidy, this hotel made our stay , not one bad thing to say.

"Three Night stay"

5
24/05/2018

We found the lounges and dining room downstairs superbly set out and we used them daily after we returned from touring the lake district. The spa facilities etc we did not use, sadly due to an injury and a long activity list, however they looked superb.We shall return to sample them at another date in the future. Best breakfast we have ever come across English or continental, whatever you wanted was there with bells on. If you would like a pause, between the starter and the main course, I would suggest you say so when ordering your meal from the menu.Our main arrived virtually after we had finished our starter. A small point, I do like a pause in between courses.. When next in Ambleside, it will be my port of call.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and for your kind comments about the hotel and our facilities. So pleased you enjoyed our breakfast we are really pleased with the selection we have and hopefully it sets you up for a good day on the fells. We hope to welcome you back to stay again soon and hopefully sample the Spa and Leisure facilities.

"One night stay"

5
23/05/2018

We'd booked a double room with a balcony and the room was called Loughrigg. It was very nice . The balcony overlooked the street but we could see the scenery behind . The weather was beautiful which made everything look even nicer. The bathroom was quite small with a shower screen and fixed shower head , it was ok though. The bed was comfortable , hairdryer and tea tray in the draws . Everything was clean and well kept. Since it's in the village centre everything is handy . The pool is quite big but we felt it was too cool for us to get in . We went outside to the hot tub . It was very nice sitting outside in the bubbles . Pool towels are provided .We decided not to eat in the hotel but came back for a drink in the pleasant bar area . Breakfast wasn't included so we went out for that but wish we'd tried it in the hotel . We had a great stay and would definitely recommend it .

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and thanks for the great feedback- glad you enjoyed the our side tub its great what ever the weather, thanks for the recommendation and we hope that we will be able to welcome you back to stay with us again soon.

"A Wonderful Hotel!"

5
07/05/2018

We had booked a classic double room, so did not expect bells and whistles. Although fairly small with a limited outlook, the room itself was very well appointed with everything you would expect from a quality establishment. It was clear that attention to detail had been lavished on the small space, with modern decoration and good quality furniture. The bathroom was equally well appointed and very modern with a jacuzzi bath for those that like that sort of thing. It was clear that a lot of thought had been put into making it a comfortable environment and it was appreciated. The public areas of the hotel are equally modern but extremely comfortable. We found the staff to be very helpful, pleasant and efficient everywhere. We had booked on a bed and breakfast basis, but returned for dinner each of the three nights of our stay. Why would you not? The menu is not massively extensive, focusing on comfort food and pub classics, but you will be pushed to find better value anywhere else in Ambleside and the quality is outstanding. Breakfasts are the same. The choice was excellent and the cooked breakfasts were well presented and delicious. The dining area is comfortable and modern and a very relaxing place to eat. We used the pool and spa during our stay and found it to be one of the best of any we have used in the smaller hotels we have stayed in around the world. Pool towels are provided in your rooms and replaced by housekeeping as necessary. You need to exchange your room keys at reception for fob bracelets to gain access to the leisure centre. There seemed to be some issues with the technology as many lockers were out of use. I left my belongings in one that the fob would not activate, but it wasn't an issue as there is a room safe for storing valuables. The outdoor spa area was very pleasant and a bonus. This was a first stay for us and it was extremely enjoyable. Lots of other people must feel the same, as the hotel was very busy - always a good sign. This is a great place to stay and we would love to return in the near future.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for your review- 'A Wonderful Hotel!' what a fantastic compliment, I'm delighted that you enjoyed your stay and your feedback is excellent looks like we ticked all the boxes. Apologies about the locker keys/ fobs we did have some programming issues with them but hopefully that has been rectified. We look forward to welcoming you back to stay at the hotel soon - many thanks.

"Pleasant three night stay"

4
07/05/2018

I and my wife spent three nights at the hotel which is ideally situated in the heart of Ambleside and within easy (as easy as Lake District roads get!) reach of the Lakes and the coast (Ravenglass etc). We were delighted with all the staff from our initial reception through dining and house-keeping. All the staff were friendly and efficient, acting very quickly on requests (change of pillows and a sink plug not holding water both dealt with in minutes). Our room was billed as overlooking a car park - which it did but only if one looked down! In fact, the view was mostly of the nearby hills and we'd likely ask for the same room again (Superior King) as it was quiet and well appointed. The only inconvenience we suffered was the lift being out of order so the poor girl on reception had to haul a very heavy suitcase up two flights of stairs and along some long corridors. [I gather some guests had overloaded the lift, to see how many they could get in..... and broken it.] Can't really blame the hotel for that and it didn't cause any real problems during the stay. Breakfast was excellent with a large choice but I'd say the only disappointment was dinner on the first evening when we both opted for roast chicken. It was rather flavourless and was not very tender (which I fed back to the waiter). It may just have been bad luck but we opted for dinner elsewhere for the following two nights and I can recommend Zeffirellis (under the cinema) for possibly the best pizza around and their wide range of excellent home-made puddings. We will definitely go back to the Salutation and can wholeheartedly recommend it.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for your review and for your great comments about the hotel, staff, service and facilities. Please accept my apologies about the lift being out of order I'm glad to report that it is in full working order now. Please too accept my apologies regarding your evening meal I have had a word with our chef and I'm sorry it was not up to our usual standard. I'm really pleased you will be returning to the hotel and look forward to welcoming you to stay with us again soon.

"Clean and comfortable"

4
04/05/2018

Currently on our last night of a 3 night stay. Welcoming, clean and comfortable. Had dinner here the first night, good service and good food. Breakfast has a very good cold buffet, alongside an excellent cooked breakfast option. Only negative is the plumbing, noise from other showers etc not good. Swimming pool is good too.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for posting your review and I'm really glad you had a good stay with us, your comments about the service, good food, and facilities really are appreciated. I will get our handy man on the case regarding the plumbing noise thank you for letting us know. We look forward welcoming back to the hotel for another stay soon.

"Excellent dog friendly"

5
02/05/2018

The hotel has very well appointed en suite bedrooms with comfortable beds. The public areas are spacious and attractively decorated with a pleasant bar area. All the staff are attentive. The restaurant food is very good especially the breakfasts where the choice is enormous. Being centrally located with parking is a bonus .

"Nice weekend away"

4
29/04/2018

Just back from a weekend here with the inlaws. We have been here a few times and like it because it is situated right in the middle of Ambleside, good for restaurants, shops and near to plenty of walks. Parking is also a bonus. Whilst checking in, we were advised that the lift was broken. My inlaws were on the second floor and we decided to swap our room with them (1st floor). One of the staff members Paul asked if they wanted a ground floor lodge room which we very much appreciated. The rooms are clean, lovely white fluffy towels and a fridge and safe. We also used the spa area - pool, steam, sauna and jacuzzi. I also used the well equipped gym. Breakfast is good,with lots of buffet selection, plus choices of fish or full English. Definitely one of the best places to stay in Ambleside.

"A Brilliant Hotel"

5
24/04/2018

I have booked the Salutation Hotel for my walking group during April for the last 10 years and cannot speak too highly of the hotel and its staff. Everything about the hotel is superb. The bedrooms – even the Classic rooms which are the cheapest - are extremely comfortable and well appointed, the three lounges have a lovely ambience and the restaurant serves amazing breakfasts and a wide choice of lunches and dinners, all at very reasonable prices. In addition, the hotel has the best outside Jacuzzi any of us has ever seen together with an excellent indoor pool, steam room and sauna, as well as a well equipped gym. Last but not least, all of the hotel staff, from those that make up the bedrooms to the receptionists to the restaurant and bar staff are friendly, polite and efficient. Anyone looking for excellent accommodation anywhere in the Lake District would be hard pressed to find anywhere better than the Salutation Hotel and my walking group will never consider anywhere else for our future trips.

"Excellent stay"

5
23/04/2018

We stayed for two nights and had booked a Classic Double Room. We joined the Moorland Club (£15) first and this entitled us to 10% discount on room rates plus a free nights Dinner for us both. On arrival we were offered an upgrade to the Troutbeck suite for an additional £43.50 per night. It was worth the extra as the room was large plus there was an outside balcony with a hot tub. The hotel is small but perfect. The Spa has a small gym, lovely pool with relaxing beds, steam room, sauna and a large outdoor Jacuzzi pool. Breakfast was outstanding especially the freshly cooked poached haddock and eggs. We dined at the hotel both evenings and whilst the food was good the menu was limited. The staff are wonderful & friendly and very helpful. My wife booked two treatments (hot shell back massage and foot massage) and said they were the best she had ever had. One day we purchased Windermere Lake Boat cruise tickets & steam train from the Waterfront pier. Excellent value for money and wonderful way to spend a day out.

"Top marks, excellent stay"

5
23/04/2018

It's clear that a lot of money has been spent renovating this hotel. But money alone doesn't make a hotel successful. The staff are friendly, genuinely helpful and appear to pay great attention to detail. Food was excellent, room excellent and the spa was spotless and relaxing. Highly recommended.

"Excellent restaurant food and service"

5
21/04/2018

We didn't stay at the hotel but visited 4 nights running for dinner, having sampled offerings elsewhere on our first night. We were made to feel welcome and the atmosphere and service is as it should be. The food is cooked and presented very well and it is difficult to pick out our favourites as it is all very good. Prices are pretty much comparable to those in much poorer establishments (and there is a 10% discount for return visits). Will definitely return here when we visit Ambleside again.

"Lovely hotel. Great service and pleasant staff."

5
21/04/2018

We felt very well looked after in this lovely hotel. It's in the centre of Ambleside and easy for us to manage on public transport. The spa was really nice and as we went in April it was not too busy.

"Great lunch"

5
06/04/2018

We visit the Salutation regularly when in the lakes and are never disappointed. We had soup which was beautiful but they serve a wide range of food which is always well presented and good value. The surroundings are beautiful and it has a very calming atmosphere.

"Great base for the Lake District"

4
05/04/2018

Stayed in a ground floor room which was large and very comfy if not a little dark. Breakfast was excellent - everything was tasty and the food available was very generous. Spa area was nice, particularly the outdoors area, and the pool is a reasonable size - but unfortunately was busy everytime I went so was difficult to enjoy. The hotel is in a great location, both within the town itself and also as a base for walks around the local area, including to Grasmere and Loughrigg Fell. Would recommend this hotel and would happily stay here again.

"Dine & Disappointment"

2
05/04/2018

Staying in Windermere for a few days I googled local spas for any deals or offers. I happened to find the Ambleside Salutation and a dine and dip offer they had for £28pp (reasonable enough price for sure) We arrived and the receptionist was pleasant enough but to be honest didn't offer much in way of explanation of the deal and facilities. We paid an extra £5 for a robe, which are obviously one size as it felt like a robe fitted for a dwarf I think to call this a “spa” is overselling. It has an outdoor jacuzzi, which in fairness was nice. However inside the hot tub was like warm and barely rippled and was half full. And there was a steam room and sauna. If your looking to enjoy a “spa” look at aqua sana at centre parks or Armathwaite for sure! This isn't a spa! That aside we did get to relax for 45 mins before we went for the meal as we just laughed it off and made the most of it. The meal service was simply just unorganised. We were taken to our table amongst at most maybe 7 other tables. The place was barely a fifth full. It was clearly the manager who seated (he was in a full suit and everyone else was in staff uniform), we sat at our table for 10-15 minutes before anyone even brought us water or took a drinks order... we just felt awkward. We explained we were on the deal which we had prepaid for and the manager told us he'd just sort it out, however it turned out the £28 was just to use in value off the menu, so we just went with it. We had a starter and main each. And a pint each. The value of the total bill was well under the £56 we had allocated and my intention was to say keep the difference and put it in the tip jar. However when we took the bill up we were charged the £7.80 (approx for drinks) hahah so I paid £65 for around £45 worth of food. Nobody had any idea what was going on, how to value or apply the deal we had paid for on arrival. Tbh I wish I'd paid at the end so I could have made a bigger point of the issue! The food was ok. I had the chicken and my partner had lasagne for mains. I will say on a positive, the salmon rosettes came out and were a great portion! Usually hotels scrimp on the expensive items such as salmon and overdo the garnish. This wasn't the case here! The service was just really uncomfortable. Which was a shame as we'd had such a nice day in Ambleside! Nobody knew what they were doing, staff shrugged shoulders, wasn't exactly the romantic relaxing night we had expected together. I'm glad we tried it as I've walked past the venue so many times. But I certainly don't think I'd ever go back and wouldn't recommend to any friends or family.

"Amazing place"

5
02/04/2018

Stayed here for one night on Thursday 29th. Hotel is in a beautiful location at the top of Ambleside. Stayed in room 'Todd Crag' which had a massive bed, walk in rainfall shower, spa bath and also featured 2 tv's and a Jacuzzi on the balcony. Staff were very helpful, accommodating and friendly. Breakfast is a must for residents and non-residents, many options and very filling from cooked to pastries, cereals, fruit etc. Would definitely recommend and look forward to staying here again.

"Looks are deceiving"

2
31/03/2018

Food and service was cold! Prices on the menu the same as the local pubs. I'm not sure if they quite understand the art of customer service. In a hardly busy restaurant had about 3 different waitresses and waiters who weren't quite up to speed and what was required from each table. After hard day climbing the fells all a walker requires is a hot full meal at a good price.Fish pie was cold on arrival which i'd already waited 40 minutes for (hangrey at this point) and waited a further 15 minutes.No mention of a discount or a complimentary glass of wine or pudding for the inconvenience (not acceptable from where I come from). I never complain I choose with my feet and will not return for food.

"Great location"

5
29/03/2018

Stayed here for 2 nights whilst visiting the Lake District. We stayed in Langdale, which has a hot tub on the balcony. This is separate from the main hotel in apartments opposite. It is in a great location in Ambleside; there are plenty of cafes, restaurants and shops within easy walking distance. Furthermore there are plenty of walks within a short distance. We hadn't visited Ambleside before so were not sure of any walking routes, we asked at reception and they were really helpful and offered us a printout of a route which offered stunning views and took exactly the amount of time we were looking for! The room was spotless, it was really spacious and the bed was big and comfortable. The bathroom was great with a large shower and a spa bath. However the main attraction was the hot tub on the balcony. This was perfect after a long walk and so relaxing- I loved the multi-coloured lights in it. The only negative regarding the room was that it was fitted with a kitchen (oven, microwave etc.) however, there were no cutlery, crockery or utensils. When we enquired at reception we were told that they were not insured for a kitchen and it was fitted by accident and would be removed soon. This seemed a shame as I feel that it would make the room even better if this were to stay. The breakfast was delicious, the staff were more than happy to accommodate any requests. Overall, I thoroughly enjoyed my stay at Ambleside Salutation. It is pricey for the hot tub rooms but it's worth it for a luxurious treat!

"Box room? "

2
24/03/2018

Just arrived, put in tiny room. Website only shows large spacious rooms. My partner emailed when we booked weeks ago for an upgrade, didn't even get a reply. Advertise as having car parking! Joke. Hardly any space at all and scaffolding at one end of ‘car park' . Should really be more clear in what they are advertising.

"Fantastic place "

5
23/03/2018

Me and my husband spent 4 days last week at this Hotel. We upgraded to a Lodge with its own hot tub was absolutely lovely. Staff in the main hotel and restaurant were really helpful and the breakfasts were fab! The spa with outdoor hot pool was amazing and well received after long fell walks. Would definitely return and would recommend.

"Amazing hotel in a perfect location for exploring the Lake District."

5
20/03/2018

Superbly modernised traditional hotel with very professional and amenable staff, excellent restaurant for both breakfast and dinner. Wonderful lounge and bar facilities for those poor weather days. Highly recommended and good value.

"Central"

4
18/03/2018

Just spent weekend in saltation hotel. In the centre of town . Clean. Rooms a good size, staff very friendly & helpful. Would recommend. The bus to bowness stops outside hotel . Ladies if you need a powerful hairdryer, take your own otherwise perfect

"Xmas party and new year package"

5
18/03/2018

Fabulous hotel, staff very friendly, Nothing is to much trouble. Xmas party was very good, food and disco was fabulous. New year package is amazing. Bag Pipes playing, Fire works, Disco, and a singer. The room is decorated beautifil. The food is exceptional. Plenty of walks near by.

"Comfortable, well located hotel"

5
16/03/2018

Very pleasant stay and delighted with upgrade to Helvellyn Room. Staff excellent and facilities very good. Perfect location for Ambleside. Parking could be a little difficult to negotiate but we found space.

"Mr Adam gill"

5
15/03/2018

Pop in on Tuesday for lunch and it was lovey like always and the staff really friendly and care and look after us look ford visit again later in the year always a home from home hotel high recommend this hotel

"Anniversary "

3
08/03/2018

Grossly expensive for what we got. The hot tub was cold and the steps up to it a death trap -icy and dark. You couldn't get out of 1side of the bed because of a pole against it that looked like an acro covered in material and this was meant to be a superior room ( and they definitely charged a superior price for it )Management offered a paltry refund when we complained. Very disappointing. I've stayed in lots of cheaper hotels in the lakes that are much nicer and a fraction of the price

"Still class"

5
05/03/2018

I last visited this hotel nearly ten years ago and did so regularly at that time but I realised that it has been too long, this hotel has just got better, the hotel is nice the breakfast is lovely especially the ‘double', the rooms are very welcoming, clean and warm, the shower was awesome and to top it off the swimming pool/ sauna area has got better with the introduction of a larger outdoor hot pool, it won't be ten years till next time.

"Still our favourite hotel "

5
05/03/2018

After the stresses of moving house and winter bugs we needed a few nights r and r. Where better than the Sally! You are made to feel welcome the minute you walk through the door and it really is home from home. All the staff from the top downwards are friendly and helpful. This time, a special mention for the girls on Reception. Because of the weather conditions there were guests cancelling, guests staying on, but the girls coped with all the resultant juggling of rooms courteously and efficiently. We have always found the food to be excellent - I highly recommend the fish cakes if they're on the specials menu! Our room, 116, was a spacious club balcony room with a walk in shower as well as jacuzzi bath. All in all yet another excellent stay at our favourite hotel and we can't wait to return.

"Anniversary weekend"

5
03/03/2018

A most fabulous stay in a a most fabulous pat of the country. We could not fault anything about the hotel although maybe the food was a little underwhelming. We upgraded for a our first night to a hot tub room which was sumptuous. Huge bed, massive towels and a bubbly tub for 2 outside in a private enclosure. The weather was Ffffffffreezing but once in the tub it was fab gazing at the moon and letting the stress of the week fade away. All staff were welcoming and helpful and incredibly polite. Our second night we moved to the main hotel to a much smaller room but again had all the things you would expect and of a good quality. Sadly the hotel had a power cut for the entire evening although did not affect our room. Hotel manager came around everyone in the morning apologizing for this.. It wasn't just the hotel but half of the town also. To our utter amazement all guests were not charged at all for the 2nd night... Massive respect and thanks to all for a most pleasant stay

"Our favourite retreat in the lakes"

5
03/03/2018

Absolutely love this gem of a hotel. Great location in Ambleside. The rooms are super comfortable and the hotel has a lovely cosy feel. The leisure facilities are fantastic especially the outdoor hot tub. Breakfast is a real treat, take your time and enjoy your it all. Plenty to do in Ambleside, good pubs, the cinema and fantastic restaurants! Will definitely be visiting here again!

"Fabulous "

5
01/03/2018

We visited the Ambleside Salutation hotel last weekend and it was brilliant. It was my husbands birthday so I paid extra and got a suite with its own balcony and hot tub. This was well worth the money. After a days walking it was great to come back to. The breakfast was really great with lots of variety and food cooked to order. Would definitely recommend

"Fantastic hotel"

5
01/03/2018

Stayed for 3 nights at the end of February in Todd Crag room. Amazing room. Modern, very comfortable, clean, very large. Separate living room with Tv and also a hot tub on the very large balcony. Superb all round. Hotel is very modern and the food is excellent. Every member of staff was professional, helpful and friendly - all were a credit to the establishment. Leisure facilities were great, good modern gym, pool, sauna, steam room and also a large outdoor hot tub. Fantastic location at the top end of ambleside..... We just left the car parked at the hotel and walked out to all of the nearby pubs, restaurants and great walks on the door step. Would stay here again in a heartbeat. Highly recommended.

"Fantastic "

5
28/02/2018

Fabulous location stunning room with an amazing terrace with super hot tub ! Excellent service and breakfast was fantastic! Hot tub was fabulous just what we needed ! We will be back ! Truly lovely stay and would highly recommend to anyone wanting a little luxury, staff were lovely and couldn't of asked for more!

"A trying time..."

3
26/02/2018

Where to start with the first night away for us without our 10 month old daughter?! Firstly we arrive at the hotel, which although easy to find suffers from having a tiny car park. Thankfully for us a car was leaving as we arrived so we duly jumped into the vacant space! As we walked up the stairs to reception there was an A4 note stuck to the glass saying that due to a power cut the hotel and spa were closed...now this isn't the start you want to a one night stay! There were people moving around inside so in we went, we were told that everything was fine apart from a power cut that had occurred earlier that day and still wasn't fixed. A generator was on the way to restore power to the whole building. But for the time being the gym and pool would be off limits. We were then informed that due to a function that night there would be no dinner service... I'd saved up a healthy sum for dinner, bed and breakfast to then be told that ‘oh we thought we had contacted everyone' wasn't really what we wanted to hear! The receptionist said she would speak to her manager so off we headed to our room. We were informed 15 minutes later that an area would be available for guests to have dinner, but there would be a delay in courses due to the function. This made us feel like spare parts who were not as important as the function, service should be the same for all! In the end we decided not to eat at the hotel and to instead head into Ambleside, on the way out we were abruptly told at reception that dinner was being served for all guests... I would have thought that all employees would be singing from the same hymn sheet but problems in communication do happen. We eventually got the dinner part of our bill refunded. We decided to eat at Jintana which is a Thai restaurant and is highly recommended! From this point on we didn't have many issues, the gym being out of commission was annoying but there is nothing you can do about a power cut. The breakfast was great with plenty of choice and the location of the hotel could not be better.

"Awesome"

5
26/02/2018

Our first stay but definitely not the last. An extremely clean hotel with excellent facilities, probably the best hotel I have stayed at in the UK. The staff were unbelievably pleasant, helpful and thoughtful, you couldn't ask for anything else. We ate both evenings of our short stay and the food was very good and not too pricey with plenty of choice on the menu. Breakfast was superb with loads of choice of everything. The lounge area is very comfy, the room was superb and the location second to none. A big thanks to the Salutation for a great weekend, hopefully see you again soon

"Great place to stay."

4
20/02/2018

Have stayed at the Salutation a couple of times. Great base for exploring Ambleside and this area of the Lake District. Nicely decorated hotel. Staff were pleasant. Lovely pool and spa facilities. Breakfast was good on our second morning, not so great on the first. ( Burnt sausages!!) A couple of niggles with our room stops me from giving 5 stars ( fridge not working. Radiator/ towel rail in the bathroom not working, two single beds zipped together instead of a proper kingsize bed, with no mattress topper to disguise the horrible ridge in the bed! ) but apart from this a nice hotel. Would stay here again.

"Another wonderful Stay"

5
14/02/2018

Thanks for another great three night stay we had a fantastic time. This hotel keeps on giving and giving, with three new fantastic bed rooms coming on line soon what else next. The staff are all helpful, knowledgeable and nothing is to much trouble for them and superbly lead by Paul, Alison, Anna and Sandra. The breakfast is still one of the best in Britain and the spa facilities are to die for. Good luck to Ben in his new role as food and beverage manager, I am sure he will bring a lot to the table with his wealth of experience. (Spanish wine!). Thanks again especially to the new staff. Roger and Linda xxx

"Last Min Getaway"

4
08/02/2018

This hotel was booked as a Last Minute getaway on Thursday evening. Upon arrival we were warmly greeted by the young receptionist - She was very polite, well mannered & professional in her approach to checking us in. We had been upgraded to a Lodge Double room with a balcony overlooking the river at the back. There was some confusion over our room number but this was rectified straight away. The room itself, classed as a Lodge Double was big in size, airy & clean. Very comfortable. The bed was huge & the balcony even bigger. As everything was clean & spotless, my only criticism is that the bathroom could do with a refurb and more channels on the TV. We visited the Leisure club and spa around 8pm and found the facilities to be of good use. Swimming pool, Sauna & Steam room was excellent. It was very quiet. I ate in the restaurant, 3 Egg omelette with chips - this was extremely over priced at £11 but good quality never the less. Overall an enjoyable stay & would certainly revisit.

"Excellent Hotel"

5
07/02/2018

We recently had a two night stay in the Todd Crag Room at the Ambleside Salutation Inn which was brilliant. This room had a hot tub on the balcony for our personal use which was a great way of relaxing after our long walks! The room itself was a lovely size with an excellent bathroom. The hotel facilities - gym, swimming pool, steam room, sauna, indoor and outdoor jacuzzi were excellent - very clean and nice areas to relax in. We had one evening meal in the hotel which was delicious and all the staff were very nice. The breakfast was superb. I would definitely go back to the Salutation Inn and can thoroughly recommend it to anyone visiting Ambleside. The hotel also has a very nice lounge to relax in with lovely, cosy fireplaces! We also visited a nearby pub - The Royal Oak which served very nice food and was a very welcome establishment to visit after long walks in the Lakes!

"Lovely Stay"

5
03/02/2018

Myself and my husband stayed at this hotel on Sunday 28th of Jan. It is perfectly situated and really convenient for accessing shops and restaurants etc. We parked without issue and after a wander used the pool and spa facilities which were great. Our room was large and felt very luxurious. We didn't eat in the restaurant for dinner but breakfast was fabulous. It was nice to be able to order exactly what you wanted from the cooked breakfast menu as well as having lots of buffet options. The food was delicious and served quickly. We hope to return.

"Another lovely stay in this gem"

5
01/02/2018

Once again we had a thoroughly relaxing stay here. As always the staff are friendly, polite and efficient. The hotel was exceptionally clean, the room was well equipped, warm and very comfortable. The newly refurbished spa is wonderfully serene. The pool and hot tub area were very welcome after a days walking. All in all a lovely place to stay in this most picturesque part of the UK.

"Excellent hotel"

5
24/01/2018

Thoroughly enjoyed our stay, we were in one of the annex rooms” Red Scree” , this has a hot tub on the balcony, a perfect end to a days walking. The whole ambiance in the hotel was very relaxing, didn't get a chance to use the pool or gym had a look and was very tempting only time constraints prevented us from using them. Would definitely return to this lovely well run hotel with very attentive proficient staff.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for your review and for your great comments about the hotel and our staff, I agree the hot tub rooms are great after a days walking. I hope we can welcome you back soon and maybe you will get a chance to enjoy the leisure facilities, many thanks.

"2 night stay bought as a christmas present"

4
16/01/2018

We have been staying here for about 25 years we have been members of the Westmoorland club more or less since its inception, and have watched the hotel change and grow over the years, we were bought this stay as a Christmas present so decided to book a club room. The room had a balcony which, given the weather we didn't use but the view from the balcony was of the shops opposite, an array of air conditioning units and soil pipes wouldn't like this room in the summer! Also we should have had robes and slippers( according to the write up,) these were not forthcoming even when I asked at reception. I found all the staff polite but the friendliness that we used to experience is not there such a shame, this is the first time in all the years we have been here that I left feeling slightly disappointed. Given that this hotel is not cheap not sure if we will return.

"Great dog friendly hotel"

5
11/01/2018

This is a lovely hotel set in the centre of Ambleside. It is dog friendly and there are a number of dog friendly pubs within a few minutes walk. There is also a lovely park handy for the pre breakfast dog walk. Only stayed one night on this occasion but have stayed many times before. Recently refurbished to a high standard. Food in the restaurant is varied tasty and nicely presented. Menu is quite extensive. Only one dog room available on this occasion which was huge, spa bath and hot tub on veranda. Looking forward to staying again.

"Great New Year Again !"

5
10/01/2018

Stayed again for the new year package for the 3rd year running. The hotel is still as good as ever. We had the usual clean modern, well equipped room overlooking Ambleside. The package is worth every penny - the Gala dinner is perfect. The fireworks and Piper at midnight a really nice touch. Had a great time. The dog loves it too! Already booked to go back this year.

"Perfect break"

5
08/01/2018

Decided to look for somewhere in town as the expected weather was atrocious. One of our better decisions as our stay was far better than we could have imagined. The bedroom was spacious and spotless while the spa, pool and outdoor hot tub were excellent. Staff were courteous and friendly all the time. We did not use the restaurant but breakfast was of the highest standard. Just wish we could have stayed longer. Will definitely return soon.

"Dinner "

5
08/01/2018

We called in for drink and sat within the lovely decor next to the fire! Relaxed atmosphere. We returned later that day for an evening meal. Well worth the visit. Enjoyed thoroughly and reasonably priced. We will revisit in the future..

"Mr & Mrs Earl"

5
07/01/2018

Absolutely brilliant in every way. The staff made the Hotel. The food was 5star plus. The room was excellent. The whole experience was fantastic and very well worth the price. Well done The Ambleside Salutation ??

"Overnight stay"

5
02/01/2018

We stayed at this lovely hotel in October. I wasnt very sure looking from the outside but inside it is absolutely gorgeous. It is very cosy and quite trendy. Very clean. The room was lovely and spacious and had dressing gowns and slippers in the rooms. The pool facilities were brill and we especially loved the outdoor pool/ hot tub. We cant wait to return this year. Would definately recommend. We are going to eat here next time we come too.

"Brilliant New Year stay"

5
02/01/2018

This is the third year we have booked with friends to stay for 3 nights at the Salutation for their New Year package. We had the same room , which is compact but perfectly adequate. The hotel is newly painted & refurbished to a high standard. The breakfast and dinner food were superb, better than before. New Years Eve singing, dancing, fireworks and Pipers were excellent. The Leisure Centre has a new outdoor large jacuzzi. An excellent stay. We have already booked for next year.

"Just lovely "

5
01/01/2018

Stayed here as a last minute pre-Christmas break and had a lovely time. Lovely central location where you can walk out into the fells or into a restaurant. Room wasn't huge but it was comfortable, welcoming, spotlessly clean and had everything we needed. Staff polite and efficient. Legendary breakfast lived up you expectations. I loved the Salutation and hope to visit again.

"Great Weekend Break - Dec 2017 - Recommended ??"

5
30/12/2017

Enjoyed a Great Stay - Warm / Informative Welcome - Comfortable / Spacious Room with all amenities on hand - Close to Shops / Restaurants in Ambleside. Breakfast / Lunch / Dinner Available - Bar & Parking

"Between Christmas Break"

5
30/12/2017

Have stayed before but loving the new outdoor hot tub, the new club rooms with a balcony over Stock Ghyll and the breakfast remains as lovely as ever. The location is perfect and the Christmassy feel at this time of the year can't be beaten. We will be back!

"Mini moon "

5
22/12/2017

My husband and I came here two days after our wedding for 2 nights. We had been upgraded to the langdale room which we were told is relatively new and has a hot tub on the balcony. This was lovely and overlooked the beck at the back of the hotel. It was amazing to lie in the hot tub and listen to the water going past. The room itself was clean, modern and spacious with a lovely bathroom and kitchen area. We didn't use the kitchen equipment apart from the coffee machine which was a lovely touch. Room was stocked with fresh towels, robes, water, biscuits, tea and coffee daily. A newspaper was also delivered free in the mornings. The hotel itself was fab; unpretentious but with excellent facilities. The bar served a good range of drinks for a reasonable price and had very comfy sofas. We used the pool/sauna etc. This was fantastic and we especially loved the outdoor large jacuzzi pool which was really warm on a cold day! We had a massage and facial which although not cheap was well worth it! The girls (I think the girl who I had was called Emily) were very good. The breakfast was above average with a good selection of breads, meats, fruit etc and then full English cooked to order. We didn't eat dinner at the hotel as wanted to explore and found some lovely places all within a very short walk. We would definitely come back and I really can't think of anything negative!

"Who doesn't love a free upgrade?!"

5
20/12/2017

It had already been a lovely day watching the sunset in the snow at Kirkstone Pass Inn and then arrived at the hotel (handy free parking) to find we had been upgraded. I'm assuming this was due to the Christmas party night taking place in the hotel (even though I'd said we weren't bothered about the noise) and they wanted us out of the way. So as an absolute bonus we were given the Red Screes apartment out the back of the hotel. Lovely spacious room, balcony with beautiful view of the stream and outside hot tub. It was fantastic. The hotel was festively decorated for Christmas and the staff were very friendly and helpful. The only downside being that to be honest there wasn't much festive atmosphere in Ambleside itself so after going out for a meal we returned to the hotel to make the most of it. Breakfast was averagely good the next day and then we were off so I can't really comment on the rest of the hotel or facilities but personally I can't thank them enough for a lovely stay.

"Christine "

5
19/12/2017

Just come back from our annual Christmas party night and once again in one word FABULOUS! Not sure how but it manages to surpass the previous year somehow. The staff who welcomes us back, to the service, the rooms which have always perfect and the food both on the party night and the hearty breakfast in the morning. After a tour of the new facilities being undertaken for next year in a word We Will Be Back and we can't wait

"Nice stay"

5
16/12/2017

We were yet again welcomed with our small dog, lovely clean room. Allowed to check in early as our room was ready. Lovely reception staff. The pool area was very enjoyable again, we did notice a couple of maintenance bits required but also noted that the hotel is closing the leisure centre for 2 days from 17th December so assume those would be addressed. There was also no music in the lobby when having an after dinner drink, we were informed there is something wrong with the system so again, this will get fixed no doubt. The outside spa is just fabulous, especially with a little rain! Car parking tight as always, we are grateful for the spot though as it's a busy time of year. Thank you, we'll be back.

"Another great stay"

5
09/12/2017

Just came back from our annual stay. Same room as usual, Todd Crag. Always choose this Lakeland room as it is very quiet. Went full board. The breakfast is superb, especially the double grill which keeps me going all day to our evening meal. The restaurant has a very relaxed feel with very friendly staff, many of whom have been at the hotel for a number of years. The evening meals were still up to there usual excellent standard, with a varied menu..I have to mention the cleaning staff who did a good job but still took the time out to have a chat. Our two dogs Duncan and Eric seemed to enjoy their stay again. Looking forward to next year

"Super two nights"

5
08/12/2017

Staying two nights, this was our first time at the Salutation and it won't be the last. We had a super time... the hotel is in very good decor throughout, including the bedrooms and bathrooms. The parking was fine for our needs. And a TV that works well in the bedroom!! A good welcome from reception and courtesy through out our stay. Over all the hotel processes and procedures seem well thought out, with some innovation along the way and the staff are well trained in them all ( Bravo!) Bar and lounge was super with good beer and lovely sitting areas. Breakfast was great and it is cooked to order - HURRAY! - Such a change to have cooked to order breakfast compared to the many hotels that do the dreaded hot buffets (that are infact usually luke warm and stewed). Dinner was excellent and is priced so that is it simply not worth the hassel of going out to eat. Something we appreciate when going for a "de-stress break". It was so nice to see a hotel that is re-investing into it's property and services - which is not the case for the other two hotels we have recently stayed at Cumbria. Yes, we had a great time and will return. Keep it up 'Sally' and well done to the owner and all the team!

"Relaxation"

5
07/12/2017

We arrived mid afternoon after a good tour around some of the other neighbouring towns. Luckily had the last parking spot . Reception was busy and friendly. Christmas decorations adorned the hotel and it was taste-full and festive adding a special touch. Sitting in front of the fire on the comfy chairs was very relaxing along with the other guests, bar was open until 11:30 ish for a night cap. Dining room for breakfast was waiter and self service . Offer of other meals and pack lunches. All staff attentive and friendly. Food was tasty and well presented. The room was over looking the town centre , clean and well presented. The pool facilities were a plus it wasn't busy and we enjoyed this very much . Looking forward to another visit . Kimberley & Adrian Gt. Manchester

"Return visit after at least two years. "

5
07/12/2017

This is a cracking good hotel. Our room was clean and comfortable, the breakfasts were really good, with plenty of variety and gluten free options and the cask beer was well kept. The well appointed lounge was ideal for a few beers, or something even stronger. For the first time, we had an evening meal here. Again, it was very good with gluten free options, and the dining room is really nice. The service was excellent at all times.

"Fabulous "

5
06/12/2017

Everything about this hotel is fab - the rooms, the food - both breakfast and evening meal. The public rooms are gorgeous , stylish and comfortable. I loved the gym and spa area. All the staff were amazing friendly, informative and very accommodating. I love this hotel and will definitely return very soon. Thank you.

"WONDERFUL"

5
02/12/2017

Well where do I start! It is our first time to Ambleside and this hotel. Just a couple of nights but it's been a beautiful weekend and we will definitely be returning. We have been to many hotels but we can honestly say this is the best we have been to as we could not fault anything. The staff were such lovely smiley people, really enjoying their work and with perfection. The food is to die for, the presentation is really lovely and very reasonably priced. The luxury of the decor and the fantastic Christmas decorations leave you feeling so overwhelmed and oozing comfort and friendliness from everyone who stays and works there. We stayed in s club room on the first floor at the front of the hotel with a balcony (103) and loved it. It had a huge double bed and a jacuzzi/bath, tv with freeview, free WiFi, fridge, drinks and coffee maker, hairdryer. There is nothing more you would need from this beautiful hotel. It was the first day of their Christmas Party Nights and the lounge and restaurant were busy but we were shown to part of the restaurant that was cordoned off for residents and were looked after like royalty. Regarding Ambleside itself. We have never stayed in a village hotel before, always avoiding the hustle and bustle of the town but Ambleside is different. There is no loud thumping music, just quaint little shops and lovely people earning a living. We just enjoyed browsing and Christmas shopping as the atmosphere is so relaxed with many places to eat out if you wish. Really don't want to go home. Thankyou for such a wonderful time. Merry Christmas to you all and a Happy and Prosperous New Year

"An Oasis In Recent Bad Weather"

5
25/11/2017

The forecast wet weather brought a lot of problems to the Lake District last week. We found sightseeing difficult so sought refuge in our hotel - a wise decision! This hotel is beautifully fitted and furnished, very comfortable with friendly helpful staff. Preparations were underway for Christmas and the Christmas trees and decorations are exceptionally nice We would definitely stay here again - good weather or bad!

"Ambleside Christmas Lights"

5
23/11/2017

Lovely stay at this well positioned hotel. The weekend was superb, very comfortable club room with excellent facilities. We used the spa facilities before breakfast each morning and the outside hot tub was a special treat. Breakfast as always has everything you could wish for. The return guests we see shows how good the hotel is being central in Ambleside. We were welcomed by Paul and Anna who are always very friendly as are most of the staff. Only negative upon arrival we arrived 90 mins. early just to ask about leaving the car, the helpful receptionist said it was fine and would take our details and see if the room was ready. A flustered member of staff nearby who was sorting a problem out regarding an error with the owner of switching rooms overruled her by rudely saying to us ' you will have to come back later abruptly. We know this is not the norm, but first impressions to someone else would have been off putting.

"Paula C "

5
19/11/2017

Stayed here for the first time , a two day break , the hotel was fantastic, facilities were excellent, one of the best hotel gyms and swimming pools we have ever used in a smallish hotel . The staff are excellent in every way on arriving the manager moved his car to enable us to park as it was pretty full. The day of arrival we were contacted asking if we would like a double room as opposed to the twin which was the only one available at the time of our advanced booking . During our stay my uncle had a fall which involved a trip to the hospital, the staff were so kind and thoughtful making sure he was comfortable as we waited for the ambulance to arrive. We will certainly be visiting again soon and enjoying all that the hotel and Ambleside has to offer . Thank you salutation for a great short break , look forward to seeing you soon

"Ambleside Great Hotel"

5
19/11/2017

This is the third visit to our favourite hotel in ambleside ,Staff are pleasant and friendly,the rooms are comfortable and clean and there is a lovely large lounge area with comfortable armchairs.The dinning area is pleasant and the food is ample and excellent. We love staying here.

"Wonderful celebration break "

5
17/11/2017

We've just returned from our first visit to the salutation hotel. Having stayed with best western hotels before this was the first time here. From the moment we walked in there was a very warm welcome from the staff on reception. I booked a room with hot tub and balcony for a surprise for hubby's 50th birthday and our anniversary. We were very pleased with the room and facilities in there and of course the hot tub on the balcony. The food was lovely and cooked freshly. We are at the hotel restaurant both nights and sat relaxed in the ample lounge areas after our meal. Breakfast was lovely too. Plenty of choice for all including gluten free options. All of the staff were lovely and couldn't do enough to help you. Superb service and we will definitely return again. Thank you for our cards it meant a lot.

"Back Again"

5
14/11/2017

Another lovely stay at the Salutation (we've lost count of the number of times we have stayed here) and as always it was perfect from start to finish!! Great to catch up once again with those staff who we regard as our "friends" and also very impressed with how the new members of staff are fitting in and continuing the excellent standard of service (and friendliness) we have always experienced here. The new restaurant staff deserve extra praise, professional and friendly (always a good combination in my opinion). The new décor is beautiful, breakfast outstanding as ever. No hesitation whatsoever in recommending this hotel.

"Beautiful hotel and great staff"

5
12/11/2017

Just returned from a 1 night stay at The Salutation in Ambleside and have to say it is excellent. The staff are all incredibly courteous and knowledgeable and the rooms and public areas are spotlessly clean. The breakfast was without doubt the best I have ever had at a hotel, and I have had a lot. Great position for exploring the lakes. Will return

"MR Adam gill"

5
08/11/2017

Just got back from here after 3 night it was a lovey time love the new decorating and seating area and the staff are really kind and friendly and it good Idea to have fridges in the bedrooms I can not wate to come back

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for posting your review so pleased you enjoyed your 3 night stay with us and you love our new décor and lounges - we can't wait to welcome you back.

"Excellent quality Hotel"

5
08/11/2017

We did have some reservations about booking a hotel in the lakes as our experience in the past has not been good however we were very pleasantly surprised at the quality of the Salutation Hotel. We would highly recommend it, the room was large, beautifully decorated to a high standard with a fantastic very of the hills. The staff were very friendly and helpful. We will definitely return in the future

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for posting your review and I'm glad we were able to give you a good experience of the Lakes during your recent stay with us and that you liked our décor and product and that the team looked after you - they are a friendly and helpful bunch we are very lucky. We look forward to welcoming you back soon.

"Fantastic short break "

5
07/11/2017

I brought my Fiancé here as a treat for her 40th. I booked us a club room with balcony, lovely sized room with super king bed & jacuzzi bath. The room was very nice, clean & had all the essentials. The hotel itself is lovely, clean lots of cosy lounge areas. The staff were all polite & helpful. We had breakfast & evening meal & both were lovely, could not fault the food or the service. The leisure facilities & spa are also lovely, the huge outside hot tub was amazing. Most definitely recommend a stay here.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and I'm delighted to read you had a fantastic short break stay with us, your comments are fantastic and very much appreciated - glad you liked the out door tub its been a brilliant addition to the leisure facilities. We look forward to welcoming you back.

"Best Hotel In Ambleside"

5
07/11/2017

Well maintained, immaculate Decor (always a clue). Only called in on a chilly afternoon for a bottle of wine and a snack. Winston the Red Setter made himself at home and we ordered a bottle of Rioja. Perfect temperature, lovely sofa, whiled away the afternoon people watching and very pleasant too. Just one note; call me a snob (absolutely) but must spa customers appear at the reception and bar in Bathrobes? I appreciate their are areas of the UK where it is acceptable to go to the shops in night wear....please not here

"Well presented and friendly staff"

5
07/11/2017

We had 2 nights at this lovely, quality hotel. The room was clean, comfortable and had everything you could want (a v. useful mini fridge that meant we could keep some real milk for a decent cup of tea in the room that was v. quiet so didn't keep me awake at night). Areas like bar and lounges gave many places to be able to enjoy a drink or read the paper. Breakfast was superb in both quality and choice. Evening meal was good and in a relaxed setting. Parking is possibly a bit of an issue if you book in late but there are quite a few places around the back. Nice to be able to walk straight in to lovely Ambleside or head up the hill to the waterfall and endless countryside. A really relaxing treat and we will be counting the pennies in the jar to try and get enough together for another stay as soon as practical.

"Perfect mini moon"

5
02/11/2017

We stayed in the Rothay suite. It was beautiful and such a lovely treat that the staff had put a bottle of fizz and a lovely wedding card in our room. The bed was huge and the balcony and hot tub amazing. We love the salutation and it's central location for Ambleside.

"Child free break"

5
30/10/2017

We stayed at the Salutation hotel for three nights. On arrival we were greeted by really friendly hotel receptionists who gave us a warm welcome and explained where everything was and timings for breakfast etc. We were staying in the lodge room behind the main hotel building. It was spotlessly clean and really spacious and had a large balcony overlooking Stockghyll waterfalls. The bed was a super king it was incredibly comfortable as were the pillows. The spa was really quiet while we were there even though it was half term. The outdoor hot tub was amazing and very welcome after a mornings walking. Breakfast at the hotel was one of the best we have had, a great variety and really fresh local produce. We will definitely stay again and recommend to friends.

"Lovely hotel"

4
23/10/2017

It was our first visit with some friends who have been to this hotel numerous times. Staff were excellent. Rooms lovely. Spa was a pleasure also. Only reason it doesn't get 5 stars as the evening meal menu is very standard and nothing particularly special or exciting. There was no creative flair in the food. But please don't get me wrong. The food was lovely, just not special (I do like fine dining). I would stay again as it was a good hotel

"Great Spa Experience"

4
19/10/2017

My Wife booked and half day Spa experience with a treatment each. Very good sauna's and swimming pool, Jacuzzi and outside hydro pool were great. After our treatments we had a some light refreshment that was included in the price. An all round great experience ! The treatments we had were carried great and very good value for money. We'd certainly go again. We did not use the hotel only the Spa

"Our Favourite Hotel"

5
16/10/2017

We booked the Langdale Suite for two nights for our Honeymoon and the room was fantastic. A large room with everything you would need to enjoy a short stay including a large comfortable bed, double wardrobe complete with dressing gowns and slippers, a safe, spare towels for the spa, a dressing table with hairdryer, a large screen television, a DAB radio, a fully fitted kitchen, four comfortable armchairs, a balcony complete with a garden table and two chairs and a Hot Tub which was set to forty degrees. The bathroom consists of a Jacuzzi bath, a walk-in shower, heated towel rail and best of all, underfloor heating and the whole suite was spotlessly clean throughout. Can you tell that we loved it?

"Actually called to look at booking about 3 nights with a couple of weeks flexibility in date"

1
16/10/2017

We were totally flexible on both dates and who travelled, i.e it could have been just the two of us or the family with dog and we would have paid the highest rates. Charlotte the receptionist was rude and dismissive from the moment we said we would like help with reservations - and just said sorry we don't have a family room available - completely didn't want to take a booking - perhaps she is a disgruntled employee but we just said thank you and goodbye rather than ask about smaller rooms or other dates or party size - safe to say we will never try to rebook at the Ambleside - first impressions are so important and your front of house staff should be helpful at the very least!!!

"Lovely hotel, great location "

5
10/10/2017

This hotel and spa is fantastic,great location in Ambleside, we stayed 3 nights in 301 I think it's the rooms located to the left from the hotel with hot tub, room size great and nice coffee and tea. We did have a problem parking as we have a big truck but staff soon sorted thank you. staff are great friendly,breckfast is amazing, and evening meals lovely. Hotel feel is very cosy and inviting.had two treatments in the spa,back massage and gel nails done very nice.would defiantly use again.

"" Relaxing at its best .""

5
10/10/2017

We were given the key card for room 116 on the first floor , what a great room. Huge very comfortable bed as usual, two double settees, coffee maker, t.v ( never on) , plenty of drawer space , large wardrobe. Large bathroom with jacuzzi jets and separate shower . There is a large balcony with views over the village and surrounding hillsides. We didn't go driving around the Lakes this visit , we took advantage of the hotels leisure complex , using the outside hot tub and the inside jacuzzi etc . There was as usual great choices of food on both breakfast and evening menus. Plenty of lounge areas for enjoying a drink in the evening. Very helpful and smiling staff throughout the hotel helped to make our stay so enjoyable. Relaxing at its best , thanks again.

"Gentile, elegant, welcoming"

4
09/10/2017

So quaint to walk through multiple salons to get to our room in another building... The salons are so cosy and beckoning that one is hard pressed not to stay a while in each one. The second salon even more inviting than the others because of the lovely fireplace. Very nice bedrooms, robes and slippers, whirlpool tub and rain shower, limitless hot water, heated towel rails, tea and coffee in the room - not to be found in many British hotels. The restaurant... Elegantly appointed, crisp starched linen, waiter service pleasant, efficient and unobtrusive. The most delicious food at both breakfast which is included and dinner which is a la carte. I did not have lunch so I am not able to comment on it. I really can find nothing to complain about in this hotel. This is the perfect place to stay for a relaxing and comfortable visit to the Lake District. It is perfectly located for access to many attractions and shops and restaurants. I hope to enjoy a visit here again in the not too distant future.

"Great location"

5
08/10/2017

Just returned from weekend away to Ambleside. The hotel is in great location,right in heart of the town. Easy reach for ferry to Bo'ness,10 min walk . Follow the road straight out of the hotel. The hotel has lovely cosy feel about it,comfortable sofas in bar area,great for chilling after long days walking The food at the hotel is good ,not great selection but enough to satisfy everyone. Breakfast great buffet selection of usual cereals,cold meats,yogurt etc. Cooked breakfast is more than enough to set you up for the day. The spa is a must hot tub outside,sauna,steam room and pool(we went about 3pm only one other couple using it .) Staff very helpful and friendly. Will stay again Oh a heads up there is a bollard on entering the car park so be careful due to hotel being right on the bend of Main Street.

"Relaxing stay at Ambleside Salutation Hotel"

5
07/10/2017

My partner, myself and our Labrador stayed at The Salutation Hotel for 3 nights in September and we would definitely return. We stayed in a dog friendly room, although a little small for all 3 of us, it was fine as we were out and about most of the days. Breakfast and evening meals were excellent, couldn't fault the meals we had. We had Dinner in our room as we didn't like to leave our dog alone in a strange room. This was no problem at all for them. The spa facilities were fantastic, especially the outside jacuzzi, could stay in there for hours! Couldn't get a better location, right in the centre of Ambleside, with plenty of lovely walks in the surrounding area of the town. Thanks to all the staff for making us feel welcome, we will be back.

"Excellent location in Ambleside"

4
03/10/2017

The hotel sits on a busy street but quiet rooms are available. Very attractive inside with amenities such as a nail salon, massage, swimming pool, and hot tub (which on our visit was unfortunately lukewarm). It's only a short taxi ride away to the train station.

"Sunday Lunch"

4
01/10/2017

My wife and I stopped here for Sunday lunch in very pleasant surroundings and friendly helpful staff. The starter of melon was refreshing but the roast tended to lack flavour so was disappointing .Probably would go back and try another dish another day.

"Excellent"

5
01/10/2017

Went for a quite weekend for the two of us. our room was excellent and very well laid out with a great view of the small river to the rear, which changed to a white water torrent after all the rain. The breakfast and evening meals were very very good and the overall cost was very reasonable.

"Really lovely hotel tucked away in the centre of Ambleside"

4
30/09/2017

So many good things to say about this hotel! For one, it's in a fantastic location, right in the centre of Ambleside with shops and restaurants a short walk away, and only a fifteen minute walk from Lake Windermere and the lake cruises that operate from there (well worth doing by the way!) It's a lot bigger on the inside than it looks from the outside and they've made great use of the space - the downstairs is given over entirely to comfy sofas and lounge areas, with the exception of the restaurant and spa. The hotel pool (that we didn't use) is on a lower level. The staff were all amazingly friendly - one was especially lovely, giving us both free drinks at the bar to apologise for having had to listen to a couple having a bit of a domestic near where we were sitting! The food was also lovely - we ate in the hotel restaurant all nights bar one, when we went to a lovely Italian restaurant called Dodds that had been recommended to us and was a few minutes from the hotel. Our only issue with the hotel was the size of the bed - we have a super king at home, and so having a double felt a bit cramped! It (stupidly) hadn't occurred to us that the bed might not be at least a Queen - if we go that way again, we'll make sure to book one of the bigger rooms that I believe have the bigger beds :) Other than that the room was fine though, if a little on the small side. Overall, the Lake District is quite a trek for us and I'm not sure how often we'll go back, but if we go to Ambleside again, I'm sure we'll look to stay here again. Just in a room with a bigger bed :)

"Great Fish Pie"

5
28/09/2017

Dinner 28 September 2017. I was not staying at the hotel and was dining solo. The welcome was very friendly. Menu was impressive. I chose the fish pie and thought it was excellent. Service was at a very high standard. Hoghly recommended.

"Lovely hotel in great location"

4
26/09/2017

Had a pleasant stay here midweek. Small room at front with balcony. Was raining so not able to use it but would have a nice view of hills on a nice day I'm sure. Lounge area nice but perhaps a little busy with furniture. Welcoming staff always eager to help. Breakfast was good with plenty options and cooked breakfast was very nice.

"Back in heaven"

5
26/09/2017

This hotel is in the centre of Ambleside, near to 'bus stops and restaurants. Hotel Reception is excellent and all the areas in the hotel are beautiful. Very good food and good staff service. The bedrooms are lovely and clean, the Spa is literally out of this world. Very good pool area with beds and an outside Jacuzzi with an Egyptian theme. Every member of staff greeted us throughout the hotel and an atmosphere of relaxation is everywhere. We will return in the Spring, if not before.

"Excellent Restaurant Here"

4
23/09/2017

First time here and was pleasantly surprised with the restaurant and bar. Wonderful ambience and the food was not only amazing but reasonably priced, wish we had booked two nights. The room was average but had extra milk, tea and coffee available which was nice.

"lovely friendly hotel with that touch of class"

5
23/09/2017

great welcome staff very helpful .rooms lovely breakfasts really good pool and out door spa pool fab so clean ! the standard very high we have been three times and just cant fault the place, give it a try you will not be sorry

"Lovely will return"

4
15/09/2017

Just back from 5 nights we stayed in the langdale room lovely size with superb bathroom and hot tub on the balcony The staff were friendly and helpful. The hotel is kept in tip top condition, the food top notch bar a little pricey but then all hotel drinks are expensive wherever you stay. The leisure club was lovely and clean although I feel they could do with more chairs/loungers. Car parking can be an issue as very small does put you off taking your car out incase you can't get a space when you return perhaps the hotel could issue an allocated space to each room Would we return? Definitely

"Great evening meal in the restaurant "

5
14/09/2017

We were having trouble booking a group of 8 of us for an evening meal and came across the menu for the restaurant at this hotel and liked the look of it. Fortunately they were able to accomodate us and it was by far the best meal we had that weekend, or indeed for a long time. Lovely restaurant, but not at all stuffy. Great service and food was delicious. Suited the carnivores and vegetarians amongst the group - not the case everywhere. Very reasonably priced. In fact similar prices for main meals to the Queens and what a difference in quality!! The only thing that was a slight disappointment was that they didn't sell cocktails as one of our friends was looking forward to one as an end of weekend treat. Perhaps it is something to consider. Highly recommended.

"Top Class Hotel Requires Top Class Parking Skills"

5
14/09/2017

Reception is efficient and helpful. There is a glass lift for all those who get claustrophobic in lifts. The room we had was adequate size with a spa bath. Sounds grand but actually it is a normal bath that pumps water out of the sides. The breakfast was right at the top of the tree with a number of hot options. I had kippers which were proper split kippers not those yellow looking objects out of a plastic bag. The choice of bread, cereals and fresh fruit was excellent. Location in the centre of town for those people who are challenged by walking a distance. The secure car park is small and difficult to park in but adequate if you are good at manoeuvring. There is some under cover parking also. This hotel also has a spa which I cannot comment on. Top price for a top hotel. I would stay again if I could afford it.

"Great location, can be difficult parking"

4
13/09/2017

This was our third visit to the Salutation. We have the club rooms which give more space as some rooms look very small. Rooms are nicely furnished and modern, space can be at a premium even with the larger room. Our club room has a walk-in lake district (aka rainforest) shower. There is a large three area lounge, looks very cosy in the winter. We had wine by the glass from the bar, good qualiy and served in large glasses. We did not have dinner, the menu looks quite basic pub style food. There are some excellent restaurants in the town and close by. Breakfast is good for a three star hotel, they now allow extra portions of your selection on the cooked breakfast. The only real issue we had is the parking. The hotel provides one space per room but many spaces require some tricky manoeuvring in and out and it is possible to get blocked in. It seems like us that many guests stay put to avoid the hassle of finding a space. Shame, as we have decided not to return due to the parking.

"Comfortable and relaxing stay"

4
11/09/2017

Stayed here for a very enjoyable four nights, in a spacious room with a hot tub on the balcony. Staff at The Salutation gave us a friendly welcome, and everything about the hotel contributed to our relaxing stay. Despite the large lounge area, it still offers a reasonable feeling of privacy with well-arranged comfortable easy chairs and sofas, and a well stocked bar area. The hotel has spa treatments and swimming pool available. The Salutation is located right in the small town of Ambleside, so the views aren't particularly wide ranging. But it did mean we could park in the hotel car park and not use the car for 3 days - plenty of choice of local restaurants, cafes and attractions within an easy walk. Bus services too, to take you to and from the walks and scenery. The hotel does a great breakfast at reasonable cost - but there are plenty of choices nearby if you want something else. Just one minor gripe was the credit card surcharge, which although in itself isn't that much - just seems penny-pinching for an upmarket hotel.

"Second honeymoon"

5
09/09/2017

Returned to honeymoon hotel for silver wedding anniversary, treated like VIP's even though the first the hotel staff knew the purpose of the stay was when I ordered flowers for the room a few days beforehand (well appreciated, thanks ladies). Had suite with balcony, hot tub, coffee machine and much more with view down street. Room was first rate, the rest of the hotel was mostly first class - is clutter in corridors with vacuums, towels and so on being picky? Both breakfast and dinners superbly cooked and highly recommended. We'll be going back, without doubt.

"Nice hotel - shame about the surcharge"

4
30/08/2017

Overall we had a very enjoyable stay at the Salutation. Reception staff were warm and welcoming. The room was large and comfortable but the pillows were too high and solid for us, however they were quickly replaced by housekeeping when asked. In the bathroom was an excellent walk-in shower and the spa bath was welcome after a day on the hills. There is a popular lounge area but always plenty of comfortable seating available. Breakfast was excellent with a good selection of fresh fruit on the buffet and freshly cooked hot food. Sadly the only thing that marred our stay was the credit card surcharge of £2.50. Not a lot of money I know, but when I had paid over £550 for 3 nights accommodation, the addition of a credit card charge seems miserly and a practice more associated with cut-price airlines than a premium hotel.

"In need of improvement "

2
29/08/2017

Ambleside salutation hotel is located in the quaint village of Ambleside in the Lake District. The nearest rail-station is Windermere, which is about 5 miles. The hotel is rather small and the reception area particular so. The room was very small and had a very low ceiling, further the bathroom was compact. The hotel has a restaurant and the food is fairly good; however, the tomato and basil soup was excellent, so was the freshly baked bread. The butter provided was the best butter I have ever tasted, it was rich and creamy like Lakeland butter should be. Breakfast is not buffet style, and one has to pre-order upon entry if you were lucky to get hold of a waiter – the day I stayed the hotel had a large American group and staff were thin on the ground. The breakfast was very nice indeed despite the slow service and there was moderate level of choice. One key failure – no cheese slices at breakfast – major oversight in my view. The hotel has good leisure facilities, there was a small gym. The indoor pool was of good size and there was a small Jacuzzi. The best part was the outdoor jet spa pool, it was really incredible and the jets are an excellent way to unwind. I was only able to use this on one day as it was out of order the second day, so very disappointed in that regard. The hotel when I stayed was extremely quiet had no more than 20 residents, this despite its many rooms and it being high season. There are a small selection of local shops near the hotel, though if you are after a substantive shopping experience – head to Bowness – on the bus 555 – stop near the hotel which runs to Keswick - Grasmere - Ambleside - Windermere – Lancaster. Overall it was a nice enough hotel though a bit far from key local amenities and with clear areas of improvement. In particular the reception staff could have been more friendly and welcoming

" Bank holiday weekend in the Lake District"

4
28/08/2017

Had a very pleasant break in the Lake District this bank holiday weekend. Nice hotel, staff were friendly and attentive. I really enjoyed the leisure facilities, which was clean and lots of nice options for relaxation. Breakfast was ok, coffee was poor and we didn't have the includes breakfast on the final morning of our stay as we were bored with it at that stage. The food was nice at the hotel, rustic British cuisine. I recommend the Cumbrian Platter and the stick toffee pudding for those with a sweet tooth. Rooms were nice and well appointed. Clean and pleasant is how I would sum them up. We were 23 minutes late checking out (1153 rather than 1130) and got scolded by the receptionist over it who harangued me on the phone as if I was a child!! Over all , a lovely weekend with the poor customer service at the very end leaving a lasting impression. It's so important for front of house staff to be as courteous when you are leaving as when you are checking in. Over all, a nice Property and well worth a weekend visit.

"Well appointed balcony room , central location for B&B 2 night stay"

5
27/08/2017

Room was in a separate lodge building adjacent to the main building . Had balcony overlooking a stream and super king bed. Extremely comfortable and well appointed. Complimentary water, tea and coffee facilities etc. Breakfast had a wide choice with fruit and continental choices as well as a full cooked menu . Staff very friendly and polite . Didn't eat dinner so can't comment Hotel is very central with many restaurants and shops in easy walking . Ample car parking but potentially could be tight if hotel is busy

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and for your kind comments about your balcony lodge room so pleased you found it comfortable and well appointed they are very popular rooms. Thank you too for your comments about our breakfast selection and the polite and friendly team we have here. We are lucky to be so centrally located which is a bonus with everything on our doorstep I do hope we can welcome you back to stay with us again soon maybe to sample our dinner menu too- many thanks.

"Another wonderful stay!"

5
25/08/2017

We have stayed at the Salutation a number of times but this time was the best! It is a few years since we last stayed and there has been lots of alterations and renovations since then. The staff were really friendly and greeted us when we arrived. The room was beautifully clean and there were two chairs - which is wonderful-as most hotels only provide one and so one of you has to sit on the bed! There is a fridge in the room and you can help yourself to tea,coffee,milk etc if you run out. The breakfast is superb a wonderful start to the day! We hope to return soon.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for your review, it's lovely to hear from returning guest's and I'm delighted you like all the refurbishment- we like to keep on tip of things and keep everything up to date. Thank you too for your comments about our staff and facilities and of course our breakfast which really does set you up for the day we look forward to welcoming you back to stay soon.

"Wonderful stay"

5
23/08/2017

Stayed at this hotel for a weekend break with friends. This hotel was excellent. The room facilities were good and it was very clean. Reception staff were very helpful. The gym and spa facilities were very good - especially after a long day walking on the fells. The restaurant was also excellent - for both breakfast and dinner. Bar area is comfortable and very welcoming. It gets very busy in the car park and some spaces are very tight. Overall an excellent hotel and I would definitely stay here again.

"Much needed R and R"

5
17/08/2017

Thank you for a great stay. The hotel room was spotless and the spa bath a great surprise. We had two days of fell walking in the morning, swimming and spa in the afternoon. Relaxed drinks and book reading in one of your comfy lounges before dinner. Breakfast was fab and kept us going. Thank you for providing the early breakfast tray (we needed to leave at 4.30 am), it was perfect to get us going. We will be back!

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review I'm delighted that you enjoyed some much needed R&R with us. It sounds like you had a great time and packed quite a bit in as well as a good chill out! We look forward to welcoming you back to the hotel again soon - for more of the same.

"Excellence and Luxury "

5
17/08/2017

We booked a two night stay for my Mum's birthday. It would have been impossible to make a better choice. Upon arrival the staff are attentive, friendly and genuinely interested in their guests and how their travel to the hotel was. We were checked in quickly and provided with all the information we could possibly want for our stay. The room was luxurious, clean and had a boutique feel. The bathroom was well appointed and had a separate waterfall shower. I could have stayed in their all day if we didn't have exploring to do. We are at the hotel restaurant twice and all thoroughly enjoyed our meals in the elegant dining room. The staff were excellent and nothing was too much trouble. What can I say about the breakfast? It was delicious and I honestly can't think of a better breakfast anywhere I have previously stayed. Top marks and hope to return soon. Keep doing what you are doing as it really works well.

"No breakfast no resolution."

2
15/08/2017

Checked in Tuesday 8th August and made it very clear to reception that we would be leaving early Wednesday morning before breakfast. We were offered and accepted a cold tray breakfast to be left outside our room. This was written on our check in form which we saw. Next morning at about 0545 there was no breakfast. My wife found no one in reception so rang the reception from our room to complain. A man said he would have to get out of bed to prepare it which we declined as we needed to leave and couldn't wait. We left without eating. My wife later complained. The hotel offered her an upgrade on our next visit. This is a cop out as this comes at no extra cost to the hotel and we have never visited Ambleside before and probably won't again. We were only there for a friends birthday party. A refund of the cost of breakfast plus a small extra for the inconvenience would have been the right thing to do. You need to address your shortcomings in a more reasonable manner.

"Faultless "

5
13/08/2017

Stayed here to celebrate my wife's birthday. We normally stay in Bowness but we decided on here which was a good decision. The hotel is spotless and has great facilities. Our room had a balcony which was great because the weather was lovely. There is a pool, steam room, sauna, gym and outdoor hot tub. Toiletries and tea coffee etc replaced daily. Breakfast was lovely and set us up for the day.

"meetig up with friends for a meal"

5
11/08/2017

After trying to book a table in other places in Ambleside. We found this hotel by chance on trip advisor and liked the sound of it. They were really helpful when I rang to reserve the table and we met up with friends for a family meal, food is good and the staff are really friendly. Portions are just right and good value for a hotel setting. The bistro is lovely but we liked the fact that we could sit and relax in any of the cosy bar areas and eat here too if we wanted a less formal dinner. We would definitely recommend.

"Relax in style "

5
09/08/2017

This is one of my favourite hotels . In every way I think it is perfect! Where to begin ?! Obviously the Lakes is perfect so the location is also ideal as it's right in the middle of Ambleside. The decor and charm of the hotel is great , smart and very clean. The breakfast is outstanding and our evening meal was also delicious. Now the best bit !!! The spa is not like other hotels , it's truly well worth a visit just for this part alone . The outdoor hot tub is heavenly and I think the whole experience is superb value for money . If you want understated luxury which is affordable, look no further . Top marks.

"Really good restaurant"

4
09/08/2017

Visited Ambleside recently, and went for an evening meal at The Salutation. Very good menu, reasonably priced food and wine, and a comfortable Dining Room, open of course to Non Residents! Would recommend you to try if in the area.

"three nights stay"

4
09/08/2017

The hotel,made-up from an old main building and cottages at the back, is in the centre of the Town,surrounded by a main road in the front and small shopping parade on the side road, no garden except for a small patch in the front,parking is okay if you arrive by 4 pm, but it gets tricky after 6pm.we stayed for three nights in the main building in a club room, nice room with a balcony but over looking directly into shops,which are about 10 to12 feet away from the hotel building,we therefore had to keep curtain closed mostly,it was hot during our stay, and rooms had no fans or air-conditioning,the rooms are newly decorated and bathroom is very modern,however our was very small.The staff were very polite and friendly and helpful,excellent breakfast,

"Very Very good"

4
08/08/2017

Two things make this hotel stand out, first the breakfast, the best you will find anywhere . the choices,high standard and service are fantastic. ( The Peninsular in Hong Kong is comparable but thats self service buffet !!!! ). The other thing is the standard of the bathroom fittings, whirl bath heated mirror etc. We have only given this 4 stars because we could not find anywhere to dry clothes ( although there be a drying room somewhere) and the lack of atmosphere in the bars in the evening, caused we suspect by the relatively high bar prices. Well located and highly recommended.There is also excellent Spa and fitness facilities.

"Second stay in the salutation"

4
03/08/2017

We stayed in the hotel as part of a large group, but can only really speak of our personal experience. We checked in very quickly upon arrival. We booked a lodge deluxe room for extra space as we have a 12 month old with us. Although we were told a deluxe room would be suitable we found the exposed wooden beams in room 303 particularly difficult to navigate when bending down to deal with baby in the cot, and when visiting the bathroom during the night (there is a vertical beam at the end of the bed). Amenities were great and we made use of the swimming pool and the location could not be better.

"GREAT HOTEL IN THE HEART OF AMBLESIDE, SPAS A BONUS"

5
30/07/2017

Just spent 2 nights whilst we covered some more walks in the lakes, Yes we found another great hotel, its not on a budget but you get what you pay for, good size rooms very clean and decorated tastefully ( we had the Fairfield Room with a balcony which happened to looks out over the Fairfield horseshoe walk. We ate both nights in the restaurant food and choice was on form, & the breakfast was excellent. Staff in the restaurant and bar were all very pleasant, there was plenty of seating areas I counted 4 lounges all joined together with loads of comfy sofas and chairs to chill with an evening drink. We visited the spa just to go in the outdoor Jacuzzi, there was a pool steam and sauna room all adequate and clean, the gym looked like it had all top grade equipment, not that we needed any more exercise. Parking was free although was a squeeze Friday night think we got the last place, all in all a great hotel in a great town. 5*****

"Excellent hotel in centre of Ambleside. Great restaurant."

5
23/07/2017

Stayed three nights at the Salutation which has much character, reception rooms, and an excellent Brasserie. The food in the restaurant was so good that we ate there every evening, even though the hotel is right in the centre of ambleside and other restaurants are a short walk away. Comfortable, clean, good size room and very friendly helpful staff. Would stay again if visiting the lake district.

"Delicious Dinner in The Brasserie"

5
21/07/2017

My husband and I enjoyed a lovely evening in The Brasserie. Warm welcome and friendly, helpful staff. The food is traditional, very tasty and cooked to perfection. I chose gammon which was delicious and my husband very much enjoyed his steak. A very enjoyable, relaxing evening. The staff and management here are exceptional. Thank you.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for your review and your great comments about the Brasserie - 'Delicious Dinner' - we'll take that! So pleased you had a relaxing and enjoyable evening with us and that the team were able to look after you. I do hope you will visit us again soon.

"Excellent hotel, cosy,clean and very welcoming"

5
21/07/2017

Stayed here for two nights on a business trip Some BW's can be hit or miss but the Salutation is definitely a big hit. Checked in quickly and given one of the rooms adjacent to the hotel in a outbuilding Lovely room, good size, modern yet cosy, opened the window and realised a stream ran behind the room giving a pleasant background noise to the room Bathroom was very clean and bright, bath/shower with jet bath facility which is novel for a normal hotel room. Our group were recommended several restaurants nearby which would suit us and found a great restaurant called Lucys The bar area in the hotel is divided into 3 rooms with a mix of furniture giving a contemporary feel yet giving a comfortable area to chill out with a drink at the end of the day Only experienced the restaurant for breakfast but it is a large well spaced out area and the food whether it be the cold buffet or the cooked breakfasts were very high standard with attentive staff This is a holiday hotel so don't expect a massive gym but what you have is a niche gym in the basement split up by the original foundations giving you a couple of treadmills, static bikes, fixed weights and a pool Great location in the middle of Ambleside giving you a central base to explore Although there for business this time would definitely come back for a proper break in the future

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for posting your review, delighted that you enjoyed staying in one of our Lodge rooms they are very nice even if I do say so myself! It sounds like you and your group enjoyed your business stay with and we provided you with all that you needed, I do hope we can welcome you back for a leisure trip soon so you can relax and chill out - many thanks.

"Nice Bistro"

4
20/07/2017

Nice Bistro with a menu to suit everyone. Snack or large dinner it's great. Recommend the Kirkland Pie. It's so good it doesn't need the accompanying veggies. Paired with a nice g&t makes for a pleasant evening. Only downside - parking is tight

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and for your kind comments about our Bistro and the meals I'm glad you enjoyed the Kirkstone Bake and of course a good G&T! Hope we will have the pleasure of your company again soon.

"Great hotel in centre of Ambleside"

5
15/07/2017

Had a really good stay here last month for 2 nights on the way to Scotland. The Hotel is right in the middle of Ambleside although about 1mile from the lake. Service was great, room was excellent, wifi was very fast and breakfast was superb. Only downside is that parking is poorly laid out and there are not enough spaces so get there early!

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review, we are lucky to have such a central location. So pleased you had a really good stay with us en route to bonny Scotland. Apologies you had difficulty parking there is one space for each of our 54 rooms and myself and the team are always on hand to facilitate extra spaces. I hope we will be able to welcome you back to the hotel for another stay soon.

"Excellent choice for a short visit to the Lakes"

5
15/07/2017

Second visit here and not disappointed. Room was excellent and no complaints with breakfast, as much as you can eat which is always dangerous, will certainly be visiting again. Did not try the spa or pool but these are complentary to guests

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review glad you enjoyed your second stay with us, we look forward to welcoming you back to stay again soon.

"Only had lunch..."

5
14/07/2017

I stopped here for lunch with a bus tour. The tour guide had 'phoned ahead to book meals and although my order wasn't presented until about 2 hours before we all sat down all I asked for arrived. The whole experience was great. Great service, great food and nothing too much trouble. I highly recommend.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for your feedback - so pleased you enjoyed your lunch stop with us and that you had such a great experience with us. I'm really pleased we were able to look after you all and thanks for the recommendation I hope you will passing again soon and we are able to look after you again.

"Perfect getaway!"

5
14/07/2017

We have just returned home from a 4 night stay at this hotel. We booked a double club room with balcony (110) & it was perfect for us. The view was to the side of the hotel but we enjoyed the privacy as well as the peace & quiet! Check in was pleasant & straight forward. We were told about the spa facilities & breakfast info that was included. The room was beautifully decorated & spotless. We had bathrobes & slippers to use during our stay. Very handy when using the jacuzzi bath & power shower that we had. The huge bed & bedding was very comfortable. The room safe, coffee machine & mini fridge also a bonus. Breakfast was amazing with lots of choice & that catered for all tastes. The cooked breakfast was made to order & simply delicious also. We ate at the hotel on our first night (chicken dinner & burger, onion rings) and enjoyed it so much we did the same on our final night. The restaurant staff were efficient, pleasant & very professional (Rupert, John, Sam, Georgiana, Powel & Hamdia). Also the room cleaning staff were very helpful & polite. I must add that all staff were very tidy & well presented which was lovely to see. They obviously take personal pride in themselves. During our stay we did 2 cruises on Windermere, visited Bowness (Beatrix Potter), Wray Castle and mooched about Ambleside a lot. The location is perfect and we loved it that much we booked the same week next year as there's still loads more to do locally.

PaulCookson, Front Office Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for taking the time to post such a wonderful review - 'Perfect Getaway' what a great compliment. Your feedback about the facilities, food, and your room - glad you liked 110 the balcony is a relatively new addition so I'm please you enjoyed the peace and quiet. Your comments about the team are really appreciated we are so lucky to have such a great bunch working here and they will all be chuffed they get a mention. WE look forward to welcoming you back for your holiday next year and yes there is plenty to do here in the Lakes to fill another week - we look forward to your return.

"Good Hotel but not a Great experience"

4
13/07/2017

We stayed here for one night for my birthday last weekend after a few days Hiking and Climbing in the lakes, we booked the hotel primarily for the SPA and Leisure Facilities. Upon arrival the hotel was clean and the staff polite, the SPA treatments were excellent so no complaints there other than the fact they charge (5 pounds PP) for a BathRobe which we felt should be standard for a hotel like this and is an unreasonble add on charge. The room was high spec and really well kept with an excellent bath and shower, TV and Coffee / Tea Facilities. The hotel itself is located right in the middle of the town and within walking distance of everything, however our room only had a view of the carpark at the rear of the hotel. The WiFi was free and Fast which is rare for the area but very welcome. The main issue we had is that the hotel suffered a power cut during the night / the next morning which meant when we woke up there was no power in the room, however there was power in other rooms and areas of the hotel. Reception explained that this was known about however were unwilling to give us a late checkout, which meant for 50% of the duration of our stay we were without power which is not great, also due to the outage our keycards failed to work. I wasn't expecting compensation but a late checkout or a free breakfast (charged at 12 pounds 50 PP) would have been a nice substitute for showering and getting ready in the dark. What happened wouldn't stop me staying at this hotel again as this was well out of their control but how it was dealt with by the front of house team defiantly would, We weren't asked for any feedback when leaving the hotel which is why I am posting on Trip Advisor so hopefully this will be brought to the manager attention.

"Excellent breakfast but room tiny and not enough car parking spaces"

3
11/07/2017

Stayed here for one night for a business trip. Car park was full when I arrived and I couldn't find anywhere to park. Check in was as expected but no one made the effort to inform me about the leisure club and gym that guests had free access to. I only found out later when flicking through brochures in the room. Room was clean but tiny, room 304 which was in the attic in a building opposite the hotel. Very low ceilings and I nearly banged my head several times. Breakfast is served at 8am and was excellent. For the amount I paid, I will probably stay somewhere else next time.

"Great weekend away!"

4
11/07/2017

Room was a bit small but OK and overlooked second floor balconies/terrace which was OK until Saturday night when some clowns thought it would be a cracking idea to continue their night out on the terrace at 0200hrs! To add insult to injury, some idiot broke out his damned guitar at 0230hrs. Fortunately the hotel seemed to deal with it pretty swiftly as I get the impression that the night duty manager lived in the adjacent building. Breakfast was good - a nice selection but 2 poached eggs on Sunday morning took them nearly 30 minutes to bring to us. The spa & pool facilities are what made the stay though especially after a hard days walk. Overall a pretty good experience.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review. Firstly please can I apologise for the disturbance from fellow guest's during your stay. I'm pleased that this was dealt with swiftly by our night duty manager and that rectified. Glad you enjoyed our breakfast selection, our cooked options are made to order in the kitchen and at busy times can take a little longer but apologies that you had to wait nearly 30 minutes. Delighted that you enjoyed the pool and Spa facilities and I agree there great to unwind in after hard day on the fells, I hope we can welcome you back to stay with us soon for another great weekend away.

"Holiday"

5
09/07/2017

Just come back from another lovely stay. The rooms are all a really good standard and the views from the balcony are stunning. All the staff were so friendly and couldn't do enough for you. Breakfast was amazing with an incredible selection. We also ate in the restaurant one evening and were pleased with all the meals. Can't wait to return in September.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review, it sounds like you enjoyed your holiday and stay with us, your feedback is fantastic and we look forward to welcoming you back ib September.

"Ideal base"

4
09/07/2017

Above average rooms and extensive facilities at this hotel. make it an ideal base for a short visit to " the Lakes". reserved parking for residents is a real plus in busy Ambleside. The breakfasts were good and the evening meals we took in the restaurant were fine (Special mention for the roast chicken). Not cheap bur fair value for money, we found the staff mostly friendly and helpful. So may well be back.

"VERY NICE STAY"

5
05/07/2017

this place was booked for me for a work overnighter. Genuinely one of the most pleasant 'work' hotels I've stayed in. On arrival, stay were very friendly and welcoming. Checked in without fuss! Enquired about breakfast as we needed to be away before the breakfast times in the morning. The chef agreed to make us breakfast early, so result there. Heading to the room, well, wow, a lovely corner room with double aspect, BALCONY, with views across the town and to the hills beyond. A huge bed, with lovely sofas, relaxing chairs, and balcony furniture! Had a wander around town with a colleague as we were scouting a place to have a meal for the four of us whom were staying over. As it was pouring down we decided to head back to the hotel and make use of the pool facilities. The pool is superb (as smaller hotels go, this is one the best I've come across). Great steam/sauna facilities, plus an outdoor plunge/spa pool too. The gym (didn't use it but had a peak), it very high spec! Not massive, but well equipped none the less. In the end we dinned in house as it saved all the faffing of finding a place that suited all. The dinner menu had enough choice to cater for all tastes. Great food, no bad comments! Only minor gripe during the night was it was generally on the warm side in the hotel, but having the bonus of a balcony, fresh air wasn't an issue. (Room 103 large king size room!) The early breakfast was very welcome. Usual cooked breakfast, made fresh to order, plus the usual continental selection, breads and pastries an the like....it was really good. Overall, I would actually really like to visit here again, with the family......I never say that about 'work' hotels I stay in! Perfect location at the top of the town centre, on site parking and great leisure facilities......plus the most sofas/arm chairs you will ever find in one smallish hotel!!!

"The pool is the main draw!"

4
03/07/2017

We stayed here for two nights as part of a long weekend to Ambleside. The hotel was recommended because of its pool which is reasonably large. The pool was quiet during our stay (Easter Monday to Tuesday). People seemed more interested in the hot tub! We had booked a room with a balcony and were upgraded, although our room did not have a balcony. I didn't complain about this though as I assumed the room and bathroom was larger. The room was okay with a huge comfortable bed, although the room got a little hot. The bathroom was amazing - with a shower and jacuzzi bath and great bathroom products. The range of options for breakfast were impressive (freshly baked bread), although the cooked breakfast was average. Customer service was curt and fairly unfriendly. I didn't feel warmly welcomed and no one asked how our stay was either. On the last night there was a fire alarm at about 6 am. Whilst a sign went up at reception to apologise I thought someone should have come round and spoken to guests at breakfast to apologise, or said more when we were congregating outside. It's better to engage rather than hide behind notices! I thought this illustrated the ambivalent customer service. I can't give less than 4 as nothing was lacking in terms of comfort or facilities and the pool was great, but my feeling were mixed because of customer service and a very average feeling to the place! The location is also a plus point- very convenient for everything.

"New Year's Eve!"

5
03/07/2017

Me and my partner visited Ambleside over the New Year. His parents bought us a day in the spa and an evening meal at the Salutation. We came here in 2015 and the spa was gorgeous then but when we went back at New Year - it was even better. The outdoor hot tub was amazing! We spent about 1.30-2 hours in the spa and then went to buy a light bite lunch. The service was great and the atmosphere is always lovely in there. We went for our evening meal and that was gorgeous - the bar staff even told us we still had money left on our voucher so did we want to use it up for our drinks after the meal. All the staff are always friendly and welcoming. We will always keep coming back to this place - we love it!

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and for your great comments and I'm delighted you enjoyed the Spa and the new outdoor larger tub - it's very popular! Glad you enjoyed your time in Spa and thanks for the comments about the service and atmosphere it really is a fantastic place to chill and be pampered. Always great to have fantastic feedback about our staff and I'm delighted you keep coming back look forward to seeing you soon.

"Spa visit"

1
03/07/2017

My daughter and I visited the spa for the 'mini spa experience' yesterday (2.7.17) We chose the mini pedicure and on arrival we were asked to choose the afternoon tea we wanted. We both decided on tea and cream scones and jam. We decided to spend an hour in the poolside area before our treatment. The indoor jacuzzi was almost impossible to sit in as the bleach fumes almost took your breath away. A lot of the lockers in the woman's changing room did not work and there was no hand towel or drying facility in the toilet in the changing room. Our pedicure was anything but relaxing. My therapist was foreign and her command of English was not great. I had to keep lifting one foot then the other onto her lap, from a swivel chair, while she roughly and at times painfully gave me a brief pedicure. The 'massage' element lasted about 20 seconds. Plus my daughter, who was sitting next to me, did not get exactly the same treatment and yet we were both having the mini pedicure! When we went to sit and relax the 'cream tea' arrived with the young man declaring in a panic that he did not know where to put our trays as he had never 'done this before!' The light and fluffy scones we had expected were in fact: cold hard lumps of rock, sawn in half and served with a rock hard butter pat, that you could barely cut into, a teaspoon on squirty cream and a pot of jam. I bravely took a small bite and the taste of cooking soda and stale scone refused to leave my taste buds even after a sip of tea! My daughter told a member of staff that our scones were inedible and an apologetic member of staff explained that the kitchen was closed (4pm on a Sunday) and all she could offer us was a chocolate brownie. The said chocolate brownie's were pre-packed and stale and obviously from behind the bar! We drank our tea and got changed and I told the manager that our cream tea was inedible. All she said was: thank you for your feedback, I'll pass your comments on to management! On leaving the car park we found out that to lower the bollard at the exit gate we needed a code from reception! So I had to leave the car, go back inside and get a code; why didn't we get told of this as we left the spa?! All in all a bad experience and nothing like how it used to be when it was run by Oxleys and called the Blue Fish Spa (it is now part of the hotel) We will not be returning again!!!

"relaxing and peaceful hotel"

5
02/07/2017

The hotel is situated in central Ambleside large and imposing ,stands out in the surrounding area . Good parking and has its own health spa inside and underneath the hotel. The staff are very helpful and accommodating, The bar and lounge area is pretty large with different rooms,and the ajoining restaurant is large and could be used for a manner of parties/receptions , the food is great and fresh,although a small menu it has a good selection. There is a lift, and the rooms are ample and spacious,with a great addition in the bathroom ,a thermal spa bath ,you get more space and amenities on the level of room you require ,at a price . Its not a cheap hotel ,but for the price it has very good facilities and is worth a stay ,but you need to book ,its very popular . the spa is ,excellent with a very modern and up to date gym, a swimming pool ,sauna and steam room,there are also inside and outside Jacuzzi,s the larger one outside. Around the pool is a relaxation area,all this is included in the hotel price . If you require facials,massages,and other health treatments its advisable to book in advance ,very busy ,prices are according to treatment and length of treatment . All in all ,a very pleasant experience .

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and for your kind comments about the hotel, our facilities and our staff. It sounds like you enjoyed your stay with us and I'm delighted you found us a 'relaxing and peaceful hotel'. We look forward to welcoming you back to stay with us soon.

"Great Location"

5
27/06/2017

This place has it all, quick easy check in, car park (quite a challenge !), spa and pool, huge comfortable and very clean room (spa bath on the balcony a great extra), very modern bathroom and a kitchen area with coffee machine and fridge. A special snuggle blanket for the dog, who was made to feel very welcome on arrival. The location is great, walking distance to shops, restaurants, buses and the shuttle to the lake.

"Fab!!!!"

5
27/06/2017

Stayed here on Sunday 25th June and had a fantastic time. We had room 114, which is a dog friendly room and has a balcony with chairs, table and is laid with artificial grass. This was brilliant for sitting outside and reading the morning papers and for our little dog to stretch out and have a run about. The room was extremely comfortable and had a fab bathroom with both a bath and a standalone shower. The reception staff were very welcoming and smiley as well as being efficient. The bar area is very comfortable. The decor within the hotel is very swish. The food in the restaurant was similar to a good quality pub meal and reasonably priced. We shared a plate of olives, bread, balsamic and oil, followed by chilli with rice for my husband and a fish pie for me all in for £30. Great location, free parking and on site leisure facilities- all in all a brilliant stay. We'll definitely be back and sooner rather than later!!!!!

"Such a relaxing stay!"

5
26/06/2017

I stayed at the hotel from Friday to Sunday. We stayed in room 301 which is one of the newer Lakeland rooms. It comes with its own private hot tub (Fantastic) on a decked area. The room is equipped with a large comfy double bed and seating area with a TV and docking station. The both room has its own spa bath and walk in shower. The hotel also provided a great breakfast and facilities such as the spa and bar. Overall i am very pleased with my stay and will be coming back.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review, I'm delighted you had 'such a relaxing stay' with us and that you liked our newest Lakeland Room 301. We look forward to welcoming you back to stay and perhaps try another one of our Lakeland Rooms.

"Holiday "

5
23/06/2017

Lovely friendly greeting when we arrived,room clean and tidy(couple of probs but sorted very quickly ) Spa area excellent lovely pool,breakfast is excellent and service is great too. Ambleside is a great place everything you need,for walkers etc pubs,restaurants plenty to choose . Hotel has some parking .

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for your review sounds like you enjoyed your holiday with us thank you for the great feedback, we hope we can welcome you back to stay again soon.

"Comfortable hotel in the centre of Ambleside."

4
21/06/2017

We stayed here for three nights following a family wedding and met up with friends from Scotland. The location is right in the middle of town with available parking for every room. our room was good, quiet and comfortable. Breakfast was superior to many other hotels that we have stayed at, and evening meals are excellent. The, mainly young, staff are friendly and helpful. A good place to stay if you want to be in the centre of Ambleside and n excellent base for the Lake District.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review , I'm glad you had a good 3 night stay with us. Thank you too for your kind comments about the hotel, the team , our breakfast, evening meals and location. We are lucky to be so centrally located withy everything on our door step and I'm glad you found us an excellent base for exploring the lakes - we look forward to welcoming you back.

"Room disappointed but facilitles good and the staff were great!"

3
21/06/2017

We booked a family room and a double room. Family room was ok but decor lacking and a bit dingy - it also was right about the entrance to the hotel and the bar! Other rooms on passing looked like they were appointed better however. The room that we purchased for my mum to stay in was better but VERY small. No air con in the rooms either. I do have to say however that the ALL of the staff we came into contact with at the hotel were very friendly and made you feel most welcome! Room maids really cheery and restaurant staff also good. Food in restaurant ok but disappointed with the lack of fresh fruit on offer (mostly was tinned!!!). Stupidly didn't check the bill thoroughy before leaving. Later only to find two rounds of drinks from the bar on there that were clearly not ours! Pool/Gym area lovely!

"Lovely overnight stay"

4
15/06/2017

Outside appearance belies sumptuous interior.Our room first class.Staff are local and friendly.My wife and I had alight evening meal and a high quality breakfast the following morning.Would recommend highly.

"Amazing Hotel"

5
15/06/2017

We stayed for one night and made the most of the hotel spa and pool. Everything was perfectly maintained and everything worked which is always a plus. The outdoor jacuzzi is to die for with the settings there for you to change and pressure water and the temperature was perfect but could be changed with a quick call to reception. Also hearing the river whilst relaxing was very therapeutic.Sauna and steam room perfect. The pool was a lovely temperature especially after coming from the steam room it wasn't too cold ! I didn't use the gym but there was everything you could want and again perfectly maintained. The room we had was a double with spa bath which again was a lovely extra to have. The fridge and safe were things we didn't expect and were amenities to have! The view was of a back street which wasn't perfect but we didn't go to look out the room window. My only complaint was I didn't like the breakfast as it was greasy however my partner ate mine and his and had no complaints and the choice of food was exemplary! Overall can't wait to come back !

"Happy 3rd Visit"

5
10/06/2017

This is our third visit to this hotel, and each time we have had a different room. The hotel and staff are always friendly, and the hotel still has a feeling of home from home. It's a very peaceful hotel to stay at, and remains feeling cosy and warm. Our evening meal, and breakfast were both nice, I like their restaurant, has a nice feel to it. We had a lovely room with a large balcony, and outdoor lights for an evening tipple. We signed up to their loyalty scheme a while back and think it's good to have. Another nice stay - thanks.

"Birthday treat"

5
10/06/2017

Excellent. GF diet catered for with no problems. Bedrooms have every whim catered for. Have rebooked for Wedding Anniversary in July,2017.Leisure facilities second to none. Cleanliness spotless! Would recommend 2 couples & families.

"Perfect break"

4
09/06/2017

My husband & I have just returned from a 3 night break. Perfect location in the town. Excellent spa, tasty breakfast & evening meal. Clean room with a great shower. Bedroom doors need some adjustment as they do slam. Friendly staff throughout. Parking is a bit tight onsight, would suggest taking a small car if possible.

"warm and friendly"

5
08/06/2017

our second stay at this hotel lived up to all our expectations, the weather kept us in the hotel some of the time ,and we didn't mind at all ,the spa was great ,the whole place is warm and friendly. the breakfast was exceptional, spoilt for choice and freshly cooked.

"Very Impressed - What a Difference!"

5
03/06/2017

This was the 2nd visit by my wife and I to this hotel. The first one was not so good (feedback provided) but we thought we'd give it another go this year. We stayed for 4 nights. I am so pleased to be able to report that from start to finish it was excellent! At Reception we had Charlotte and Jess - who gave us a very warm, sincere welcome. The room was outstanding - inviting & totally clean! The food in the Restaurant was great - good choice and very tasty - well done to Olga, John, Hamdya and Geoff plus of course Chef! We met Anna at reception who was very polite and bubbly - Charlotte was very interested in our stay and always asked us questions about our day - even discussing her climb on Helvellyn to describe it to my wife as we climbed it one day. Never forget the cleaning team - all very smartly turned out - polite and really industrious - we met Kelly who was really pleasant. All in all I cant be more positive about our experiences. Thank you all and to those I haven't named (sorry) you're all part of the success and team effort well done! Highly Recommended.

"Fabulous room"

5
01/06/2017

We had the Helvelyn room and it was fabulous. Separate sitting area and toilet with sink as well as two sinks, soaking tub and walk-in shower in bathroom. Convenient to shops, lake and hiking trails. It was a cool day and we enjoyed the outdoor hot tub with massaging jets for neck and shoulders.

"Fantastic stay over bank holiday weekend"

5
29/05/2017

We had a really wonderful stay here over bank holiday weekend. Worth paying extra to stay in the Todd Cragg room which has the added bonus of a hot tub! Great location, right in the centre of Ambleside. We absolutely loved it! Very nice, well furnished room. Free parking. Staff were really friendly. Lovely breakfast and evening meal here too. Would 100% recommend!!

"Excellent stay"

5
29/05/2017

My wife and I had a lovely night away from our children in this excellent hotel. We had a very nice room. All the staff are very friendly and the facilities were excellent. The only downsides I would say is the car parking situation is a little confusing as it's not clear that you can park anywhere and the changing rooms need to be better sign posted. I was not aware that there was two male changing rooms and my wife struggled to find the female changing room.

"Birthday weekend "

5
29/05/2017

A fabulous place to stay right in the heart of Ambleside,rooms lovely and the food superb,the spa sets this place apart from most in the lakes.Also ideal for dogs as my westie would testify!! Will definitely be returning asap.

"Fantastic holiday cottage in Ambleside Lake District"

5
27/05/2017

Just returned from a lovely week in Ambleside Lake District staying in a wonderful holiday cottage so felt the need to write a review! The cottage is in a great location - walking distance to all amenities, shops, restaurants etc, close to Lake Windermere. The cottage was immaculate, tastefully renovated and fully equipped with more than everything you need in a holiday cottage! The name of the cottage is Water Howes cottage Ambleside and we booked it through cottages.com- it sleeps 6 people with 3 bedrooms but for more details go to - cottages.com website- would thoroughly recommend this holiday let - you won't be disappointed!

"Little Gem"

5
24/05/2017

We have been visiting the Lake District for many years and walked passed this hotel but never took any real notice. Both of us were pleasantly surprised to book into the hotel at last minute. They staff and accommodation were fantastic. The rooms were clean and excellent, the facilities were also very good. I would recommend it to anyone visiting the area for first time or those visiting regularly to Ambleside. One positive criticism is that they need to do something with the fascia's army the front of the building as it does not do the hotel justice. Its looks like a cheap hotel. Thanks

"Splendid traditional hotel - but check you bill carefully!"

4
23/05/2017

Having only previously had lunch at the hotel it turned out to be very much as we expected. The food was excellently presented and wholesome. The room with a balcony overlooking Ambleside was a bit on the small side but very well appointed with a large bed. The hotel appears to be in the midst of a complete refurbishment with decorators and carpet fitters working during the day. The furnishings in the public areas and restaurant were obviously new and of good quality. The hotel has obviously embraced new technology but at the price of ditching the human touch. For example the waiter taking breakfast orders on a hand held tablet should have been ideal but he couldn't understand my Lancashire accent! More import when checking out, my bill was printed off with significant extra charges which should have been noticed by the reception staff as I had paid for the room and meal in advance!! No apology but a new bill presented with the charges removed. So the lesson for guests is to check your bill carefully as the staff just rely on the computer. Overall the staff were helpful and friendly, particularly Olga the Spanish waitress. The reception staff seem to consider the area as some sort of Social Club. The other difficulty was car parking which I had been assured would not be a problem but arriving at 15.15 found it to be totally full - perhaps contractors vans taking up spaces?

"another perfect stay"

5
20/05/2017

stayed here for my 40th birthday and have stayed here many times before and this time and every time the service has been flawless. the hotel itself is very clean and is in a prime location in the town centre, the car park is a bit small but have had no problems yet getting a space. will definatly be staying here again

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for your review and for choosing The Salutation for your 4oth celebration - glad to read you had another perfect stay and that you will be return that's always good news look forward to welcoming you - than you.

"Salutation "

5
18/05/2017

Nice hotel in prime location at top of the main road. All very nice, room, food, staff, BUT parking was a nightmare. Car park much too small for the hotel and if you have a large car, forget it. Our bedroom was right on the front so the view of Ambleside was great ( see photos). Handy to travel to other towns and lakes.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review, and for your kind comments about the room, food location and staff - much appreciated . I am sorry to read you had trouble with the car park we do have a space for each hotel room and can facilitate other parking please accept my apologies for any distress it caused you. I do hope we can welcome you back.

"Good amenities "

3
17/05/2017

Stayed here for 3 nights while climbing Scarfell etc. Our room was small with a clean smart bathroom. There was a jacuzzi bath/ shower. No walk in shower. We also had a balcony area with fell views which would have been lovely with if it hadn't rained! This hotel has a large pool gym and spa in the basement which is excellent. There is a fantastic hot jacuzzi pool in the open just off the pool. We really enjoyed this following a days walking despite the rain falling! The buffet breakfast is comprehensive and staff friendly.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and for your kind words, glad you enjoyed our leisure facilities just what's needed after a hard day on the fells! Glad too you liked your balcony room - I really wish we could control the weather we do try ! Look forward to welcoming you back soon.

"Very pleasant 2 night stay"

4
17/05/2017

As soon as we arrived we were made very welcome. Our room had a balcony which was an added treat. Lovely room and very clean. We eat in the restaurant in the evening which was pleasant but not brilliant. My husband had a problem with his main course but it was dealt with efficiently .

"A Happy Return."

5
17/05/2017

We had no hesitation in returning to the Ambleside Salutation hotel yet again. We were not disappointed as the welcome was very friendly and the room excellent. Very comfortable and clean we also had a balcony with hot tub on it. This was much enjoyed. The breakfasts continue to be very good and deserve the great reviews they get. Highly recommended.

"STILL AIMING HIGH!!"

5
17/05/2017

We are regular visitors to the Salutation and usually come twice a year for the past 6 or so years. The bar is set high here, we have seen a couple of refurbs in that time and they never rest on their laurels, pleasant lounge areas, well stocked bar, lovely dining area, great leisure facilities, the most comfortable beds I have ever slept in, parking on site (no mean feat in Ambleside) good food generally and top notch breakfast ( try the poached smoked haddock, a real treat!) but the main reason for returning year after year are the staff. Nothing is too much trouble, they always acknowledge your presence, all seem happy in their work and make for a relaxed friendly atmosphere led by the excellent Paul.

"The jewel of Ambleside"

5
11/05/2017

Friendly welcome on arrival, spotless rooms, very comfortable beds, spa bath, power shower, first class pool & keep fit equipment and top notch food. All in the centre of Ambleside what more could you ask for.

"1st Class hotel"

5
08/05/2017

Everything was excellent , lovely room with balcony, breakfast was 1st Class Was in centre of town so great position , Spa was great after being out walking all day Counld not fault anything , we will be back again.. Bed was lovely and comfy had a good night sleep. Staff were very pleasant and helpful.

"Great hotel and location"

5
06/05/2017

This was our first stay in the lakes and the hotel location and facilities were perfect..The minor criticism we had were limited parking.The breakfast started pretty late for 8.00am as we wanted to get out for walks before then.Also felt the staff lack personality albeit service was first class

"Short spa break. "

5
05/05/2017

Went for a overnight stay with my partner just to get away for the evening and relax. And relax we did. The spa facilities are fantastic. The outdoor jacuzzi was amazing ! The hotel was lovely. Very up to date rooms with very comfortable bed.and the jacuzzi bath was a great finish to a lovely evening. The staff were very friend and very helpful with everything. When in the area again I would happily got back !

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review, I'm delighted you enjoyed your Spa break with us and that it did what it said on the tin ! It sounds like you had a great experience with us , glad you liked the rooms and facilities and thank you for the great comments about our staff - look forward to your return.

"Very friendly and warm hotel."

5
03/05/2017

We have stayed at the Ambleside may times and the staff have always been very welcoming each time we have stayed. The rooms are always excellent as are the breakfasts which get you fuelled up for walking in the lakes. Being right in the centre of Ambleside you have easy access to local pubs and restaurants or the shopping.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review it's great to hear from returning guest's like yourselves and hear how much you have enjoyed staying with us it makes the whole job worthwhile - thank you and we look forward to seeing you again soon.

"Fabulous Hotel, good location"

5
01/05/2017

Stayed here last week for a 4-night break in a superior room. Everything was exceptional, the staff, food, room and general ambience. We were very comfortable and would have no hesitation in staying here again.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for your review and your fantastic comments about the hotel and our staff - we are lucky to have a great team, we look forward to you staying with us again soon.

"Return visit"

5
28/04/2017

Back to our usual room, 'Todd cragg,' together with out two dogs. We love this particular room because of the sizabl bedroom, lounge area, balcony and hot tub. Very quite room. The staff as always were friendly.and helpful. The restaurant and food was up to its usual high standard.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for your review. Its always a pleasure to welcome returning guests back to the hotel and I'm delighted that you enjoyed your 'usual' room Todd Crag it's a great room and the hot tub is a real treat. Thank you too for your comments about our staff and food very much appreciated and we look forward to welcoming you and your four legged friends to stay with us again soon.

"Best in Town"

4
26/04/2017

Great location in the middle of town with parking (don't know if there is a cost). Lounge areas are particularly relaxing. Lots of choice for breakfast from hot to cold to continental. Plenty of staff always available to help.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for your review and for your kind comments about the hotel's location, facilities and service. Glad you enjoyed our breakfast choices we are really pleased with it ourselves certainly sets you up for a hard day on the fells. We hope w can welcome you back soon.

"Salutation Hotel, Ambleside"

5
26/04/2017

Pleasant hotel. Well situated. Good facilities and very good staff. Restaurant better than I expected. Comfortable well appointed rooms. Received room upgrades, unexpected and enhanced the experience.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review I'm really pleased you enjoyed your stay with us , comments and feedback are very much appreciated. Pleased you enjoyed the room upgrades and we look forward to welcoming you back soon.

"Fantastic Hotel"

5
23/04/2017

Only actually stopped in this hotel a couple of times but we use it most weekendsfor afternoon/evening drinks. The rooms are very comfortable, clean and modern. The food in the restaurant is excellent with the best breakfast in the Lakes! We haven't used the spa but the swimming pool and hot tub are very welcoming after a day of climbing the fells. The staff are very welcoming and helpful. Looking forward to our 4 night stay at the end of May but will probably be nipping in before that for a drink in the lovely bar area.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for posting your review and for your great comments about the hotel our staff, facilities and food, I'm really pleased you think our breakfast is the best in the Lakes - what a compliment! Look forward to welcoming you back to stay with us for 4 days next month and hope you manage a soak in the hot tub - its a must after a hard day on the fells. In the meantime please keep popping in for early doors!

"Fabulous 25th anniversary treat"

5
22/04/2017

We stayed here for a 4 night break and found the hotel excellent in every respect. The room was spacious and the bed was really comfortable. All staff were friendly and knowledgeable about the town and were able to recommend local walks. The breakfast was one of the best I've had in a hotel and the evening meals were tasty and good value for money. The spa and pool were a highlight especially the outdoor hot tub. The hotel is well situated in the centre of the town and you can get around without moving your car from the car park as there are buses to all the nearby towns and walks which start from the town. We can't wait to go back.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you so much for your review and thank you for choosing the Salutation for your 25th anniversary treat - many congratulations. Your comments about the hotel, facilities and staff were great to hear and I'm glad you enjoyed your stay, we can't wait to welcome you back - thanks once again.

"As usual Fab "

5
19/04/2017

Stayed in this hotel many times, v friendly staff, lovely rooms and once again a fantastic breakfast. Definitely would recommend , we'll be back again a few more times this year I'm sure. Have used the spa a few times and it is always great.

PaulCookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review
Thank you for your great review - '' As usual Fab'' what a great compliment sounds like you had a great time too. We look forward to welcoming you back to stay with us soon.

"Great service, lovely rooms, yummy food."

5
18/04/2017

Room was better than expected for single occupancy and bed very comfortable. Balcony was a lovely extra I hadn't anticipated. Used spa bath in parents rooms which was heavenly. Jacuzzi outside was amazing, could've spent my entire day in there. Lovely wide range of food for breakfast and dinner. We ate there each morning and most evenings, with great service and food quality each time. Young blonde lad in the restaurant was very helpful and efficient. Packed lunches are a brilliant touch - including flasks unlike other hotels. Really great idea if you're going out hiking. Well placed hotel close to the pier, shuttle bus stop and amidst the shops. Parking is limited but managed a spot throughout our stay. Would definitely recommend and stop here again myself.

"Fabulous"

5
18/04/2017

We stayed here for 2 nights and had a really lovely time. The Hotel is fantastic and the staff were great throughout from helping us to find somewhere to park to checking us out at the end of our stay. We ate in the restaurant one night and the food was delicious and the staff really attentive and friendly

"Very relaxing stay"

5
18/04/2017

This place does stand out looking at the exterior but once inside is looks great and is very comfortable. Booked one of the suite rooms and was not disappointed. The room had a nice view overlooking the river and had a hot tub on the balcony. Leisure facilities were very good and very clean. Little bit on the pricey side but if you want to treat someone to something special then would recommend it. Food in the restaurant was very nice, breakfast was excellent.

"The brasserie restaurant"

3
17/04/2017

We have stayed here twice before but this time we just ate in the Brasserie Restaurant. We enjoyed s drink in the bar/lounge first which is a comfy welcoming space. My husband and I shared a fish plate to start which was very enjoyable, For mains, my husband had s burger with extra cheese. He said it was just average, nothing special for £14.95. I had the chilli,con carne. Whilst the beef was very tender, the dish had no flavour at all. We were somewhat disappointed with this meal. However, our past experiences have been really good so would definitely return.

"One of my favourite hotels"

5
12/04/2017

I think the Salutation Hotel is the perfect place for a nice quiet break. If you're an early bird (like me) you can get the lovely pool and hot tub almost entirely to yourself ; and the breakfasts are guaranteed to set you up for the rest of the day. Ambleside can be quite bustling sometimes these days ; but this place manages to remain an oasis of calm and quietness.

"Almost Perfect"

4
12/04/2017

This is a lovely hotel in a great central location and with excellent public transport links. The breakfasts and evening meals were superb and the lounge is spacious and relaxing. I had an issue with a noisy external fan outside my bedroom window but I was moved to a beautiful room (405) in the annex which was much appreciated. All the staff are polite, friendly and helpful which is a rarity nowadays. Unfortunately as a previous reviewer has also mentioned there is quite a lot of door banging throughout the hotel which is annoying and could be easily rectified. I was woken on a couple of occasions which was frustrating. All in all though I had a really enjoyable stay and hope to return later in the year although I'll be requesting a quiet room!

"Relaxing break"

4
10/04/2017

Had a very comfortable 2-night stay here in a recently renovated room. Very good beds and bathroom ( shower over bath a bit difficult for elderly person) but well equipped. Dining was generally good with a helpful and obliging international staff. Breakfast buffet was very high quality but note cooked items need to be individually ordered so need plenty of time. The only hassle was the room doors are very heavy and cannot be closed quietly so you can hear them banging from the floor below. Overall though a very pleasant stay.

"Excellent "

5
09/04/2017

This hotel is rated by AA as a 3 star hotel but in my opinion its a solid 4 star. The hotel is extremely well presented with comfortable and relaxing seating areas. It is very clean, the staff are very friendly and food is good. The bedrooms are comfortable. I can't wait to return to both this hotel and the Lake District.

PaulCookson, General Manager at Ambleside Salutation Hotel & Spa, responded to this review
Thank you so much for posting your review and for your kind comments about the hotel, I'm really pleased you enjoyed your stay. We look forward to welcoming you back to the hotel to stay with us again soon.

"Enjoyable"

5
09/04/2017

Great hotel in the centre of Ambleside. The staff were lovely and nothing was a bother. Our room was spotless and the highlight was the hot tub on our balcony which was enjoyed each day after long walks! The food in the restaurant was of a good standard and the lounge and bar areas were attractive. The hotel is in a good position to explore the Lakes and there are lots of walks of various difficulty from the hotel.The pool and spa are a great addition. Will definitely be returning.

PaulCookson, General Manager at Ambleside Salutation Hotel & Spa, responded to this review
Thank you so much for posting your review and for your great comments about our staff we are lucky to have such a brilliant team. Glad you enjoyed our food and facilities too. We are blessed with a great location with everything on our door step it sounds like you got out and about quite a bit. I totally agree the hot tubs are fantastic after a hard day on the fells - glad you enjoyed yours! Look forward to your return.

" Night away"

5
25/11/2016

Stayed her a few times before but paid a little more and booked a room on the front with a balcony. Roo. Was small but finished email with a superb view - we even wrapped up and had midnight champagne out in the frost on the balcony. Breakfast was very good and really enjoyed our stay. We will definitely be back soon.

"Birthday Treat "

5
25/11/2016

Stayed at the salutation for a birthday night out. Excellent location right in the centre of Ambleside. Warm and professional welcome from the staff on reception. Great room with a balcony overlooking the town and out to the hills beyond (photo arrached). Breakfast was a relaxing experience as waited on by staff apart from the fruits and cereals and delicious spread of fresh bread and pastries. Cooked breakfast made to order and great quality produce. Secure car park included at no extra cost which is always a bonus. Overall a lovely stay and will definitely be back!

"FIRST CLASS"

5
19/11/2016

Warm welcome from ladies on reception at check in and also by Paul manager. Rooms have been refurbished since our last visit and are outstanding. Lovely touches in the rooms ensuring everything catered for. Excellent breakfast and relaxing stay. Already booked a return visit.

"Gorgeous spot - okay stay"

3
17/11/2016

The hotel is locataed in such an idyllic part of the country. The surroundings are beautiful and there's plenty of small, independent shops to treat yourself in as well as supermarkets. The hotel is easy enough to find and the car park is easy enough to park in. They have pin controlled gates to keep out anyone who isn't a resident so you can be assured you will get a space. We arrived around 8pm after a very long drive from Derby. The staff were friendly enough but I found I wasn't told where to find my room, where breakfast is served or where the spa is. I felt a little lost! I decided to go for dinner in the restaurtant and had the roast chicken served with vegetables, stuiffing and potatoes. The chicken was very dry, gravy tasted of bisto and the vegetables were half cooked which was quite disappointing. The room was nice, it had a tv, kettle, coffee/tea and a dock station for my iPhone - big plus for me as I love to have my music on! The bathroom was gorgeous and had a bath with power jets which was a lovely touch. Plenty of towels and a shower too in case I didnt want a bath! The bed wasn't too comfy and there was alot of pillows which were unnecessary. I didn't sleep too well at all. Breakfast was served from 8am and was a 5/10. What I didn't like was you had to seat yourself and then hope a waiter would spot you. This led to people arriving later than me and being served before me - not good when you need to be out and about! The spread was super, offering something for everyone. As I was having a long day on the peaks I went for the hot breakfast option, which you order from your table. The breakfast was disappointing - eggs were watery and way too much salt, sausages were burnt and the has browns just tasted like oil! I had to eat what I could as I had to be out by 9am, the beans were good though! Checking out was enough enough and the staff again were friendly as I left but I would say if you're staying in the area maybe shop around as this wasn't the best stay I've ever had.

"Lovely hotel and very central"

4
15/11/2016

Great food and room service . Friendly staff and rooms clean and good facilities . Our second stay was only let down by a very cold outdoor hot tub full of leaves and dirt and a rather chilly swimming pool, we have stayed before with our dog which is great and they are allowed in the bar area .

"Cramped, Claustrophobic and Panicky. Needs Redesigning"

3
30/10/2016

Just visited for a drink and asked for the use of a computer but was given the impression that the reception staff were far too busy to really help. I was pointed in the general direction but just with a wave of the hand. Everything happens at the main door and whatever happens, it feels as if one has to climb over someone/something to achieve it: chairs, luggage, people in dressing gowns etc... We decided to have a drink but it's an obstacle course! So many chairs stuffed into such a small space: why? The bar is simply in the wrong place and needs to be repositioned and the chunky furniture needs to be re-thought. If you have a family with 'little darlings' they have to clamber over everything to get out and if there's a buggy...well. This could be a tasteful hotel but it's got the panicky atmosphere of a bus station: because of the layout of the reception area and bar. Should this be remedied the improvement would be spectacular.

"Had better visits for the money!"

3
29/10/2016

We stayed three nights in a family room (209) bed & breakfast basis. We've stayed here on numerous occasions before which have all been excellent stays hence we chose to go back. The room is at the front of the hotel above the entrance which makes it very noisy not only when people stand outside for a smoke but when people are coming out of pubs & restaurants combined with early deliveries starting at 07.30 with beer delivery & food deliveries - not a good combination especially a family room. I ended up ringing reception on two occasions to be asked if I wanted him to go outside & see who was making the noise at the entrance?! On two out of three days there was no water or so low water pressure that you couldn't have a shower after walking all day to be told by reception it was united utilities fault. The cost was £164.00 per night there wasn't any discount offered for the above & the lady on reception didn't seem to want to hear that the stay wasn't as good as expected. I won't be returning in a hurry but when I do I will be avoiding the main hotel & getting a Carpark room.

"Great service"

5
29/10/2016

We had a meal on Monday evening and we're surprised how busy it was. We were not guests of the hotel and wondered if you were treated differently but we were pleasantly surprised as the restaurant is beautiful with the most charming, hard working staff. Our meal was beautifully presented, hot and delicious. The price was very good for such quality. A lovely experience before heading home after a lovely weekend.

"Good Hotel let down by poor service"

3
27/10/2016

Wanted to stay here for years and we finally managed a long weekend. The Hotel itself is very nice with good rooms and excellent gym and pool area and a lovely outdoor bubble pool. The food was excellent. Unfortunately the service in the restaurant was very poor with some staff clearly not trained, not able to speak sufficient English to take an order and very long waiting times for orders to be taken and food to arrive. This was the case both at breakfast and dinner. Also the pool area was crowded with vistitors who were not staying at the Hotel and with children in the adults only area. Upon questioning this my comments were met with total indifference. Please address these issues and you would be a genuine four star establishment. As it is the value equation doesn't stack up.

"Warm and encouraging"

5
27/10/2016

We were visiting family in the Lake District and arranged to meet at The Salutation earlier this week. Looking at the hotel from the outside I made some guesses as to what it would look like inside...oh boy was I so wrong. This hotel has obviously gone through a renovation process and what an excellent job they have made. I must point out that we did not stay there overnight but if the rooms have been refurbished to the same standards as the lounge area then I would be very impressed. The six of us met up at 12:30, had a drink in the very comfortable bar/lounge area. Ordered our lunchtime meal which we had in the restaurant, then returning to the lounge area. The meal was very good, not too much, but what there was was more than adequate and made sure these was little waste. The lounge area is very very comfortable, indeed this area was so nice we didn't want to leave it. In the end we left at 5:00 having enjoyed meeting each other in these great surroundings. The staff were excellent and did everything possible to make our short time there a good one. Well done to all.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your review I'm delighted that you enjoyed your family lunch with us and that we were able to look after you all. We have just finished our room refurbishment and the restaurant has had a make over too, next on the list is the lounge bar area so hopefully we can welcome you back to stay next time thank you once again.

"Complimentary use of facilities off the wonderful Diamond boutique lodge Ambleside"

5
27/10/2016

A wonderful Hotel situated in the heart of Ambleside village.. Caters for stays, wonderful dining and a superb health suite consisting of gym, pool, hot tubs, inside and out also saunas and steam rooms. We used this on an Monday evening and it was a beautiful place to relax and chill out after a long days walking. Will certainly recommend this hotel as being a great place to visit. We will certainly be returning.

"Best and Wonderful in Every Way"

5
26/10/2016

North Americans do not worry about the BW affiliation of this hotel. It is an excellent establishment and offers great value for money allowing you to enjoy the lake district and your vacation. We stayed three people for three nights in a room with two beds, slightly larger than a regular room, and it was perfect in every way. All the beds were comfortable, and the washroom was modern and new. We had a chance to use the pool which was very nice, and breakfast was excellent, truly above the standard of a regular hotel breakfast. Be warned though that parking is tight, so while we always found a spot it was sometimes a bit of a squeeze. Overall although the hotel can be a bit expensive you get what you pay for and we highly recommend it!

"Stopped for a drink while wandering around Ambleside"

4
23/10/2016

Stopped off for a drink while we were checking out Ambleside - somewhat upmarket and we weren't exactly dressed appropriately but the lady behind the bar welcomed us cheerfully and chatted while we ordered our drinks - not a lot of choices but adequate. Nice and quiet - comfortable seating - and the staff were all polite and cheerful. Probably not the greatest place for a casual drink but certainly demonstrates very good customer service

"Great hotel in central Ambleside"

5
21/10/2016

I have just returned from a 4 night stay at the Salutation and this hotel is everything a hotel should be, friendly, comfortable, clean and with great amenities. The staff are helpful and friendly and always seemed happy. I booked a single room for which the hotel allocate small doubles, I think this is preferable to having a room with a single bed. It was nicely fitted and the bathroom had a decent size shower in it. The leisure facilities are of a high standard with a good size indoor pool and a spa with a full range of treatments available. All in all a very enjoyable stay and a hotel I will return to.

"Amazing hotel"

5
20/10/2016

It wasnt a bargain break but it was an amazing quality hotel with the best breakfast. Our family room was class and newly refurbished with some nice touches. It has to be the best hotel in ambleside with the best central location. Staff very approachable and pleasant. Cannot say anything negative. Just go!

"Could do much better with a little effort."

3
20/10/2016

Weekend break in Ambleside and a Saturday night so popped in for a bar meal as have stayed here before. Dissapointed with the fairly limited choice on the menu and although the food was presented quite quickly it was nothing more than average. Staff seemed more interested in chatting to a group of USA diners rather than attend waiting tables. Really only scores an average given the competition in town.

"Overpriced "

2
17/10/2016

Checked in on 14th Oct - booked on the phone and paid a deposit of £214 by phone - rather odd when the website said no deposit required but paid it Price quoted was for 3 nights £577 for a Club Double - TBH was expecting something rather larger for that money but hey the room was spotless so didn't worry However , the radiator in the ridiculously small bathroom did not work and the control knob fell off and live wiring was exposed so very dangerous In a bathroom - I told the receptionist on the evening of the 14th ( a girl who was pregnant - sorry the only way I can describe her as don't know her name - she assured me that it would be dealt with It wasn't nothing was done the bathroom was freezing and when we checked out today I mentioned it to her again as she was at reception and she said our maintenance man went to the room and it's fine and working -I had just left that room and NO ONE had been in to sort it out the wiring was still exposed - she basically accused me of lying!!! Not happy !! And for the price this hotel is charging I would recommend you employ older people on reception as last night whilst in the bar all we heard was a discussion about X factor which the staff were watching on the computers !!! Your staff at reception are unprofessional and need more training - But cannot fault the staff in the restaurant who are all so polite and so helpful I am not at all happy about my stay and the way the so called staff deal with customers

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your review, I believe that you have spoken to the Managing Director of the hotel personally regarding your recent stay with us. May I also add my sincere apologies that your stay with us did not live up to your expectations and our usual high standards. Thank you for speaking with us and bringing this matter to our attention and helping us to address the situation.

"SPOTLESS HOTEL WITH HELPUL STAFF AND GREAT POOL AREA"

5
16/10/2016

We were fortunate enough to be given a two night stay at this hotel by our Daughter & Son in law to celebrate our Ruby wedding anniversary. On arrival we was greeted by Katie who went out of her way to welcome us and make us feel special. Our Room , like the rest of the hotel was kept spotless by an army of pleasant staff. as our stay was B&B we sampled the lovely breakfast. The choice is varied and the food is of a high quality. unlike many hotels today, the breakfast order was taken and delivered piping hot to your table. So much nicer than the usual buffet scrum. We used the pool and both jacuzzi (inside and out) which were great and again kept very clean and at just the right temp. We ate at the White Lion across the road, which is a very friendly pub which decent pub food. I subscribed to their email before we arrived and saving vouchers. Also if you want to leave the car at the hotel you can buy a day ticket for the 599 open top bus for £8 which allows you to hop on hop off between Bowness and Grassmere.(great for a pub crawl or just sight seeing. )

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for posting your review and for your kind compliments about the hotel, our helpful staff and facilities. I'm delighted you enjoyed your stay with us and that we ticked all the right boxes for you to celebrate your Ruby Anniversary - many congratulations! Thank you too for mentioning Katie in despatches she will be very pleased - we are lucky to have such a great team. We look forward to welcoming you back to the hotel to stay with us again soon.

"Evening Dinners"

5
15/10/2016

We ate here on both evenings of our stay in Ambleside. The ambience of the hotel was good, the staff were very friendly, and the food was good and reasonably priced as was the choice of wines. After our meal we sat in one of the lounges and enjoyed a quiet drink with friends to finish of our evening.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your review and for your compliments about the hotel's food, staff and ambience. I'm glad you enjoyed your evening dinners with us and were able to relax in our comfortable lounges after eating with a relaxing drink. We look forward to welcoming you back soon.

"Great Stay as Always"

5
14/10/2016

Thanks to the great staff for making my stay an enjoyable one. Great to catch up with old friends and enjoy the beauty of The Lake District and it hospitality. See you all next year #Love TheLakeDistrict

"Great stay in central Ambleside."

4
13/10/2016

Couldn't be more central. Ideal if you want to park as they have their own car park. Very welcoming staff. The breakfast menu was varied; the dinner menu was reasonably priced, well cooked and well presented. They are doing some refurbishment, but it never affected the guests with noise or dirt.

"Anniversary break"

4
09/10/2016

Stayed for one night for our wedding anniversary. We were allocated Stock Ghyll Lodge, which we would recommend asking for. Very comfortable and well furnished. The evening meal was not as good as the breakfast. We have been to the Salutation twice before and that has been the case each time. It's not bad, it's just not great. On the other hand, the bar is inviting and we had absolutely no complaints with the swimming and spa facilities. The location, of course, cannot be faulted. The Salutation is expensive but then the Lake District is expensive nowadays. We enjoyed our stay and I think it was just about value for money.

"A VERY WARM CUMBRIAN WELCOME"

5
06/10/2016

What a lovely hotel. we stayed for two nights B&B and I can honestly say everything was perfect. ( celebrating our ruby wedding) From our initial welcome from Katie at reception to our departure goodbyes the staff are clearly what makes this hotel wonderful. Although most people would rate this hotel high on location ( which is perfect ) I feel the staff are what makes the place. Our room was spotless just as was the rest of the hotel. The breakfast choice is very good and great quality with the added benefit of being served to your table. The pool and pool area are very clean. If you are looking for somewhere to stay for a special occasion in the lakes, then give this a try.

"Not worth the money. Tired decor and very poor restaurant menu"

3
04/10/2016

Overpriced for room sizes. Bathroom so tiny there was no towel rack. We upgraded to a club room and expected more. Our bedding smelt very musty. Not very friendly. Location is excellent but need to review prices

"Nice but expected more"

3
03/10/2016

We booked this long weekend (3 nights - Fri-Mon) as a treat and chose the Salutation Inn on a recommendation, in particular as it had a swimming pool, jacuzzi, hot tub. At nearly £170 a night we had high expectations. First the positives. The location is great. Right in the centre of Ambleside close to all the amenities and with on site parking. The staff were polite and friendly. Plenty of choice for breakfast (although we've had a better full English). The swimming pool was quiet (positive) but I can imagine it gets quite full at busier times of the year. The jacuzzi was lovely and warm but strangely the outdoor hot tub wasn't particularly so we didn't stay in there long! The not so great (for us anyway). At the price we paid we did imagine that we would have a bigger room (a Travelodge room is more spacious!). The services in the room were good (tea, coffee, TV, comfy bed, swimming towel etc.) but a liquid soap would have been better than the tiny bar of soap provided - though this was replenished. In the bathroom the tap was slightly faulty and part of the hand rail on the bath was falling off. Overall we had a fantastic time but this was more down to the spectacular surroundings than the hotel itself.

"John m"

5
30/09/2016

Stayed here a few times can't fault the place excellent and friendly staff good reasonable priced food a lovely lounge with none rip off hotel prices and if you have one ? dog friendly well worth a visit

"Rude"

1
27/09/2016

Popped in for a drink with our baby, she needed changing so when I asked where the baby changing was I was met with a rude 'there isn't one as such but we have a disabled toilet' where I could lay her on the floor. The way the three women responded was rude and like we were an inconvenience. For the rest of the time we were there we got evil looks, won't return

"Two meals at the Salutation Inn"

4
26/09/2016

This was our first visit to the Salutation having been recommended by our B&B landlady. The pub was very busy but we were able to find a table. The menu is typical pub grub and was ordered at the bar. The meals were served quite quickly and the portions very big. the food was very good. The meals are a very reasonably priced.

"Expensive but faultless"

5
25/09/2016

Came here for a night with some work colleagues - we had twin rooms and had been upgraded for free due to some mix up over our room bookings. So we were over the moon with our rooms which both had jacuzzi style baths, one of the rooms also had a balcony with a huge 'astro turf' garden complete with a table and chairs, views over the roof tops of ambleside towards the mountains - just stunning. The rooms were spotless, the facilities were great although sadly we didn't get a chance to try out the spa....next time! The staff were super and breakfast was perfect. The hotel is big but doesn't feel full of people even though it was clearly busy. We paid £185 per room, I feel this is really expensive but on a par for most local hotels. Well worth it for a treat.

"fabulous Hotel and Staff - made our celebration worthwhile"

5
23/09/2016

I have been to this hotel a number of times over the last twenty years and it has never ceased to amaze me how it is always evolving yet keeps that 'personal touch' where all the staff (most who have been there as long as we have been there) make you fell welcome and special. we went just for the night to celebrate our silver wedding anniversary and they did not disappoint. Geoff (owner) and Paul (manager) put us in one of the new 'tree house' suites and it was fabulous. The food as always is superb and the staff as always attentive. we have stayed in higher graded hotels that cannot get anywhere near the level of quality and attentiveness this hotel always provides. The hotel is situated in a prominent part of the town and is a great base to explore the lakes. You will definitely not be disappointed by choosing this hotel for your lakes stay.

"Excellent Hotel"

5
22/09/2016

Couldn't find any fault with this hotel. From walking in all the staff were very helpful and friendly and nothing was too much trouble. The décor and cleanliness of the rooms was excellent. Breakfast and evening meal were of a high quality. My only reservation is that it is a bit on the pricey side. There are numerous leisure facilities, which we didn't use, but that aside it is quite expensive

"Still Home from Home"

5
22/09/2016

Stayed here for 10 nights to celebrate my husband's 60th and my forthcoming 70th birthdays. Several members of our families came to join us for a birthday celebration meal last Friday and the staff looked after us to perfection - the restaurant is so flexible with it's partitions that we had our own dining area,(probably better for the other guests too!) and because the four lounges run off from each other we were able to gather in one without too much disturbance to the other guests - we hope!! Everyone was delighted with the hotel, the food, the wine and, most importantly, the service. We have stayed here before and even if not staying at the hotel, always try to pop in for a meal, or drink, or just to say hello because it really is like home from home. My sister made exactly the same comment, without any prompting from me. It's very comfortable and clean and the food, especially the breakfasts, is excellent, but it's major asset is the staff. They are so friendly and helpful and are brilliant at multi-tasking. After the way the problem with the "wet" room mentioned in someone else's review was dealt with, all I can say is, Nick Knowles, eat your heart out ..... We have to come up to Lancashire in November for yet another (90th) birthday celebration, so are coming back here for a few nights - well, we have to make the journey worthwhile.

"Overnight stay was 1st Class"

5
21/09/2016

Overnight Stay on a Monday night was superb ,great room with spectacular views and staff that care , breakfast set us up for the day ,THANKYOU .location ideal for shops pubs and local attractions .highly recommended .

"Excellent hotel"

5
21/09/2016

We have just returned from staying 4 nights at the salutation and it was a pleasure to stay there, the room was excellent, as was the food, ( can only comment on the breakfast, as we ate out most nights) the staff were perfect, rooms were cleaned to a high standard, the only down side, was the new out door jacuzzi /spa pool, this has replaced the hot tub, we visited last year and the hot tub was perfect after a long days hiking, this new one would be a lot better if it was hot, we didn't use it as it was on the cool side, not quite the same, but everything else was perfect

"Light lunch for non residents. "

4
21/09/2016

Having stayed at this hotel before we popped in today for a light sandwich lunch when visiting Ambleside. Poached trout and beef sandwiches were tasty and fresh. Large glass of wine and a water and a bill for just under £20. Peaceful environment to sit in , away from hustle and bustle. Enjoyable hour relaxing and flicking through newspapers.

"Fantastic hotel, staff and location"

5
20/09/2016

Stayed here again for 2 nights Friday and Saturday. Perfect location for walking in the lakes - lots of walks around the hotel to suit everyone.The hotel is fabulous - rooms extremely clean and modern. The staff (all of them) are very efficient. The breakfast couldn't be better and you have such a choice! We had our dog with us and the hotel is very accommodating in this respect. Thanks go to Sam on reception as he changed our room for our stay at New Year - can't wait to go back.

"Fantastic! "

5
18/09/2016

Come here over 4 times a year with my family it's heaven! The breakfast is the best I've ever had and there is literally everything and the staff are so friendly. The spa and pool are so pretty and the steak room and sauna are perfect to relax in especially the outside jacuzzi

"Third visit"

5
18/09/2016

Another excellent visit , stayed for 2 nights and will return for another visit as soon as possible Very happy and helpful staff , they were dealing with water damaged room and still carried on as normal There was a new hydro pool outside hope the water canons get fixed soon and the jacuzzi too,I was a bit sad to see my favourite Canadian Hot Tub was gone I have happy memories sitting in it at night watching the stars and snow flakes, but that's progress

"Can you love a hotel?"

4
16/09/2016

Can you love a hotel? because I love this one, third time here, lets start with the staff they'er all very friendly from the front of house to the people who serve the meals and the meals are great too, don't forget the ladies that do! spotless and the the man who fixes stuff they'er all great and the dog loves it too! Our room was very nice clean well kept loved the shower in the bath room it wasn't over the bath but to one side and the bath room was a large one loved it would I go again well why not just loved it!

"It gets better every time!"

5
14/09/2016

A wonderful hotel in a fabulous location. The staff are great, very helpful and attentive. We have stayed a number of times and keep going back. The food is great too. Breakfast is exceptional. If I'm not driving it's oatmeal ( porridge) with a large dash of single malt, provided ??. Rooms are updated regularly and are always very clean and tidy. I thoroughly recommend staying here.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you very much for your review- glad we keep getting better each time! Your kind comments about our staff, rooms and breakfast are greatly received- glad you had a wee nip of whiskey on your porridge sets you up for the day ! We look forward to welcoming you back soon.

"60th birthday present"

5
13/09/2016

me and the hubby stayed here for the weekend a lovely present off my kids for my 60th hotel was very good had a room with a balcony on front of hotel very nice room a bit small but everything you need bathroom was modern but also small hotel clean and staff very friendly ate both nights in hotel food very good also nice breakfast hotel in good location and would use again

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank your review and I'm delighted you chose to spend your 60th Birthday with us and that you had a good weekend with us. I'm delighted that you would return we look forward to welcoming you back to stay.

"swimming pool"

4
12/09/2016

we stayed in Ambleside for a week recently and were lucky enough to have access to the leisure facilities at this hotel We used the pool, sauna and steam room twice, it was lovely to have this facility and certainly enhanced our stay in the Lske District. The changing rooms were clean and the pool was lovely and quite a good size

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review and I'm pleased you enjoyed using our leisure facilities especially the pool. The addition of the leisure has been a great asset to the hotel and I'm glad it enhanced your stay with us. Our new fountain spa has just opened and is proving a big hit with guest's, we look forward to welcoming you back soon.

"High Standard Rooms"

4
12/09/2016

Very much a last minute decision to stay, actually called reception from my car sat outside as the weather was 'rough'.. Thankfully there was 'room at the Inn' Travelling on my own it was no hardship that the only room available was a twin room. The top floor room itself had a fantastic view across the rooftops of Ambleside. The room itself was to a very high standard with quality fittings, the bathroom was fitted with a pristine looking Jacuzzi bath that my late wife would have needed bribing out of! I have to say a pet thing with me with hotels is the quality of the shower, temperature and pressure wise, this hotel 'hit the spot' on both counts, probably one of the best showers I've ever taken, very impressed. Nice touch is hanging in the wardrobe were cloth bags with 'Pool towels' to take down to the leisure club, sadly I didn't have time to utilise the facilities. Breakfast is a self serve affair with you ordering hot dishes from the staff. An excellent array of foods all served by charming staff, if you leave here hungry after breakfast, simply put it's your own fault. There is parking but spaces it seems are at a premium, the staff kindly found me a space that I'd have never of found without 'guidance'. The only thing I'd add is wherever you stay in the Lake District as this is an inland resort you are going to get hit with Premium prices, I'd say in a lot of instances priced well above comparative London prices, this hotel is no exception at around £140 for a room and breakfast this is not a cheap vacation territory but it's realistic given the location & the quality. The same night I called (Just) a B&B in nearby Windermere and they wanted £120. The Salutation is taking everything into account worth the room rates they charge. I'll definitely return when I have time to thoroughly enjoy the facilities.

"Spa Day."

5
11/09/2016

Husband payed for a Spa day treatment for me for my Birthday. Excellent service and food. Very clean and relaxing place. Hinting for another Spa Day treatment for next visit. Great value and Excellent service.

"Best hotel I've stayed in"

5
11/09/2016

I stayed at this hotel as part of a solo weekend hiking in the Lake District, right at the end of my trip. I booked it specifically for the spa and I was not disappointed. Everything was clean and tidy and the pool area was lovely and relaxing. The ducks on the way down to it was an added bonus! The room was clean and tidy and the bathroom had a wonderful bath with jets and the shower was amazing. Food in the restaurant was good and breakfast had a wide choice. The staff were really friendly and helpful. I really enjoyed my stay and will definately be back!

"2nd night of honeymoon"

5
08/09/2016

We stayed at the Salutation hotel on 25th August whilst on a tour of the lakes for our honeymoon. What a perfect find it was. In the heart of Ambleside so no need to worry about driving whilst your there. The hotel offers free a free car park to guests and you literally walk out of the hotel and you in the little quaint shops. We were given a gorgeous front room on the 3rd floor with a gorgeous view of the town and fells. It's not often we spend too much time in a hotels lounge however the ambiance was so attractive that we spent a good few hours relaxing in the evening drinking coffee from the lounge bar. The different sections of the lounge and seating make it feel comfortable and allow you to truly relax. The spa is wonderful however I wish we were there to see the new out door hot tub when it was completed. The little rubber ducks over the lights and in the hotel bathrooms are also a cute touch! The breakfast has to be the best breakfast we have ever eaten. Could not fault this hotel and will certainly return in the future.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for posting your review, your comments about the hotel are much appreciated and I'm delighted you chose to stay with us on your honeymoon. Thank you too for your complimentary comments about our breakfast and leisure facilities. Our new hot tub is now open, I do hope you can return soon to try it out - you won't be disappointed! Thank you once again.

"Great location"

5
08/09/2016

Very welcoming and helpful staff. We loved the pool and the convenience of a car park to the side of the hotel. Despite being in the centre of town the bedroom was quiet and v comfortable. Ideal location for exploring the area. Good cycle hire shop close by. We were blessed with glorious weather. Super holiday highly recommend this hotel.

"Woefully overpriced "

1
08/09/2016

One star because 0 isn't an option, miss leading pictures of rooms, half open leisure facilities all at a very premium price. Typical of the Best Western brand... Over priced, out of date and past its sell by.. #crappy

"Room with a view...."

5
07/09/2016

Stayed here on our wedding anniversary, through Booking.com....a room with a balcony, which turned out to be on the front of the hotel with gorgeous views over the town to the fells....it really couldn't have been better. Everything was immaculate and plenty of space for 2, there were chairs and small table in the bay window and outdoor furniture, with cushions provided, on the balcony. The staff were very welcoming and helpful both at reception and at breakfast. The breakfast was excellent with a good selection and served super quick. All in all a thoroughly enjoyable stay and we hope to return.

"Another Family overnight stay in the Lakes (2 adults, 1*4yo 1*newborn)"

4
04/09/2016

The staff here are ace. Very friendly, nothing is too much trouble - more like a great family run establishment than a middle-of-the-road chain hotel. I've only stayed here in the Winter before this stay, but I can report that the hotel is scorching hot in all seasons. The only place warmer known to mankind is an old people's home. I suggest checking in early and getting the windows wide open - or if you can bag one of the new rooms with a terrace (e.g. Langdale or Red Screes) as they are outside of the main building. Our family room was large - and they'd made up an additional bed as well as the cot; they really had thought of all possible sleeping arrangements for the four of us. Bathroom looked brand new (wet room style), plenty of hot water, lovely and clean. Can't be faulted. Breakfast is very good - heartily recommend the kippers. As with all hotels, if you are ordering bacon remember to ask for it well cooked (unless you are in the 1% that hotels cater for). Have been in the past, will go again in the future

"Stunning!!!!"

5
02/09/2016

Just come back from a 5 night stay here , a brilliant hotel £150 per night well worth it with breakfast , not sure what recent reviews want , the rooms are spotless , shower & jacuzzi bath, the food is excellent cost and quality , the whole of the team are effecient and polite and always there to help , couldn't find any negatives . Definitely going back??

"Extremely overpriced"

3
30/08/2016

This Hotel is in a great location & there is on site parking. We were given the Fairfield Room. Spacious enough but fairly basic. The floorboards from upstairs creaked & we got loads of noise every time they flushed the toilet or ran the bath. We paid £300 for a 2 night stay & that didn't even include breakfast!! That would have been an extra £12.95 each. No shortage of reasonably priced cafes near by. We'll not be staying there again.

"Massively overpriced!"

3
29/08/2016

Whilst our room was a good size, it was basic! We booked through booking.com and hadn't picked up on the fact that it was room only...our mistake. However, to be told that breakfast would be thirteen pounds per person on top of the one hundred and ninety pounds a night we were paying for an average room, well we were not going to pay that and so took advantage of the reasonably priced local cafe's. I have to say the staff were also very unwelcoming. Just cold and unfriendly, apart from one blonde girl who was always vey bubbly. Not a particularly nice stay and we would not return, I'm afraid.

"Two day break in Ambleside Salutation Hotel"

4
28/08/2016

Spent two days at the Salutation with our grandchildren. Very good location for the hotel, right in the centre of town. The hotel was clean and tidy. Great pool and sauna which we used every day. Excellent breakfast, well presented and nothing too much trouble for the staff throughout the hotel. We ate out both nights and the staff recommended two very good restaurants for us to take the grandchildren. We booked a family room which was compact for all of us but considering the price we had no complaints. All new bathroom with walk in shower and Jacuzzi bath. Will be back to stay again and thanks to all the staff at the Salutation.

"Excellente!"

4
24/08/2016

Stayed for two nights and was given a free upgrade to their honeymoon balcony rooms at the back facing the river waterfall. Awesome! Room was nice and had a powerful jacuzzi bath. Both could have been a tad bigger. Food, perfect and very good value for money. Narrowly escapes 5 stars because of my runny poached eggs two days in a row when well done ones were ordered. Staff extremely friendly and helpful. Hotel has well equipped gym, swimming pool and jacuzzi. Open`air hot tub was not in operation as going through a refurb which will result in a much bigger, innovate and powerful one so we look forward to going back in a few months.

"amazing place"

5
21/08/2016

We had one of the rooms at the back and to lay in the hot tub on the balcony listening to the river while drinking a glass of wine after dinner was just perfect. Rooms large and spotless, bathroom large and breakfast lots of choice. I will return

"A friendly and comfortable lakeland holiday base"

5
21/08/2016

Convenient location in town centre near shops and a wide choice of local restuarants/cafes Quiet and tranquil setting even though very close to other amenities. Free parking onsite for residents. Friendly, helpful staff Immaculately-kept indoor swimming pool and spa facilties Excellent breakfast with good choice of hot and cold food Enjoyable ambience in restaurant for evening meals with local menu choices

"Brilliant"

5
20/08/2016

We ( 2 adults 2 children) booked for 2 nights Wednesday and Thursday. We were in for a surprise as we were upgraded with a room with a private jacuzzi. The room and bathroom were big and clean. We used the swimming pool and steam room - not busy and very relaxing. Close to the Lakes took 15 minutes to walk down. Had wonderful weather and did the 4k walk round the Lake. The children said the best thing was the dip in the jacuzzi at the end of the day. Lovely couple of days.

"Great stay!"

5
20/08/2016

We visited with family including our dog in July to celebrate a special birthday. The hotel is in a fantastic location in Ambleside which is beautiful. It's really convenient for the town centre and bus stops to take you to all the other Great Lake towns and walks. There are some really lovely restaurants within walking distance of the hotel. The hotel serves a great breakfast and has a lovely bar area. The pool, gym and jacuzzi were fabulous on a very rainy day! The staff at the hotel were really great too and even ended up giving an unofficial dog sit for us!!! They set up a special table at breakfast at the entrance to the restaurant to allow our dog to be with us. The hotel (like all others in the Lake District) is not a cheap stay but is worth it for the facilities and location. The rooms with the balconies on the side of the hotel are particularly good and so nice for a sunny evening. Would highly recommend and would definitely stay here again.

"Lovely night away. "

5
20/08/2016

well what a lovely hotel. We stayed here for one night only but we didn't want to leave. No hassle check in we where in the wansfell lodge which was stunning, had a whirlpool bath and a huge bed which was very very comfy. Had a good sized balcony looking over the river, unfortunately we couldn't sit out as the weather was awful. The pool and sauna are very well kept and a nice place to unwind. The breakfast was excellent also. Definitely will be revising and I would recommend this hotel to anyone.

"Good hotel, friendly staff, nice restaurant"

4
20/08/2016

The hotel is nice, not too corporate. The staff very friendly and felt as if nothing was a problem. Housekeeping was great. Stayed two nights, the breakfast was very good, good selection and products. We ate in the restaurant in the second night. Very good quality food, service at a good relaxed pace. You weren't rushed at any time. Only downside was the room was so hot with no real cooling (except a small fan), and limited opening windows. Would stay again.

"Good 3 star hotel"

5
19/08/2016

After struggling to find anywhere we liked or that seemed good value for money on groupon for 3 days, me and my boyfriend decided to book 2 nights here to celebrate his birthday. I always like to check several factors before booking to stay anywhere and best western Ambleside met nearly every factor. Free wifi, free parking, reasonable time for the inclusive breakfast and checkin/check out times. Spar facilities and a great location situated in the heart of village. Of course that is what you see on the booking website. There's always a chance it might. It live up to how it looks. Luckily though, it really did. Upon arrival we managed to find a parking spot even though we arrived mid afternoon. The reception staff were very polite and welcoming. We got into our room and immediately noticed how nice the room was. Decorated very stylishly with a huge kingsize bed (possibly a queen size). Complimentary water and tea/coffee/biscuits etc. The bathroom was very nice too with a shower that really makes you want to stay in there forever. And I don't know if it's in every room but ours also had a jacuzzi bathtub which we enjoyed after a long day and drive. Plenty of closet space and hairdryer included. The bed was a little too hard for my boyfriend's taste. But it didn't stop him sleeping! After checking in and dropping things off in the room we decided to check out the spar facilities. A well furnished gym, modern changing rooms with magnetic locks on the lockers. The pool was a little small but big enough to do some causal lengths in. Steam room could be better but the sauna was great. The ice machine outside was a nice addition for after our sauna. The website does show an outdoor hot tub but unfortunately they are undergoing some construction, which seems has been going on for quite sometime. If we ever stayed here again I would like to hope it is finished because on a nice hot evening it would be ideal. After our first night we sat down for breakfast. Very nice with the option to add as many of each item as you like on your full English and a nice selection of you choose the continental breakfast option too. We'd only been out the room an hour when we came back and had all fresh towels, and even a fresh pool bag which had a large towel in. The wifi signal in our room wasn't great and the tv had very basic channels. The hotel is close to the main part of the village with some very nice places to eat around it. There was some noise from the street in the early hours of Friday morning and it woke me up. However I think the window was open due to the heat. That's not really something that can be blamed on the hotel though. Overall me and my boyfriend really enjoyed our stay here and would stay again without question. However it's good that we got a voucher for a cheaper stay next time as the price was quite a lot. But in the Lake District it's expected and I wouldn't say it's overpriced. If you want a nice place to sleep and even relax in for a few days I would highly recommend this place.

"Another great stay @ the Salutation"

5
17/08/2016

Our umpteenth trip to this excellent Hotel located in the centre of Ambleside. Excellent Breakfasts & Evening meals - the Onion gravy with my Cumberland Sausage was superb - it should have been packaged & sent to our Olympic Athletes - they would have won twice as many medals! Great walks from the Door for all tastes & abilities together & a fitness centre to loosen up afterwards

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting a review and for your great comments about your stay- I'm delighted that you think our local ' Cumberland Sausage' is worthy of Olympic status its certainly tasty! Glad you enjoyed some great walks we are lucky to have such a great central location and glad you enjoyed the leisure facilities post walk, we look forward to welcoming you back for your umpteenth and one visit very soon- many thanks.

"Amazing Mini-Moon"

5
12/08/2016

Me and the new wife have just spent three very relaxing days at The Salutation Hotel celebrating our marriage. The staff are all very welcoming and friendly and nothing was to much trouble. We had breakfast on all three mornings which was a cold buffet and freshly cooked warm options and we also ate in the restaurant on one occasion which was equally as nice providing a good selection of meals for all taste. We made full use of the gym and spa which is a great way to spend a relaxing morning or afternoon.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review and congratulations on your marriage, delighted that you chose to spend your mini moon with us and that we were able to look after you on your special break. Glad you enjoyed our breakfast and evening meals and had some valuable chill out time in our Spa. We look forward to welcoming you back to stay with us again very soon.

"Spa performance"

3
10/08/2016

Best Western had a great offer on of dinner and spa. I thought, Yeah, why not a bit of me time. Booked over the phone a couple of days before, no problems. Arrived at hotel to find the hot tub is out of action, has been for a month. Oh well they gave me a towel with no hire charge. No robe, towel a bit less than luxurious and only the one. Changed and went into spa, lighting could be better, quite underwhelming and dull. Nice pool and surround, Jacuzzi ok. Only 6 loungers, due to closeness to pool there were splashes, and with only one towel pp they were damp. Steam room out of action but sauna working ok. Shower just outside sauna a bit difficult to get to a good temperature, it looked as if it had started life as something more complicated. Feeling a bit disappointed about the spa'ness of my little luxury I got changed and went to the front desk. I explained the points I mentioned above and the manager waived the charge for the sauna, I declined to stay for dinner as I was a bit miffed but the staff were excellent when handling my complaints. I guess the building work overran and the steam room being down seemed a complete surprise. Best Western need to up their game getting the facilities right

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your review, I was disappointed to read that you were disappointed with your recent visit to the hotel for your dinner and spa experience . Firstly please accept my sincere apologies for the shortfall in facilities while you were with us. The Steam Room was out of order on that day and we are in the process of installing a new hot tub which in total will take 6 weeks. Once completed this will be up and running in fine facility and be an ultimate hot tub experience. We have two showers outside the Sauna a standard one added through popular demand of guest's and a Essence Shower pressing one button foe cold water and essence and another button for hot water and a different essence - perhaps we do need to add an explanation and instructions here. We do give a towel to guest's on the dinner and sap option but would be more than happy to give more than one. Please call either myself or Geoff Atkinson our Managing Director to discuss this in more detail. Once again please accept my apologies , there is never a good time to carry any out essential upgrades and improvements to the Spa area and we do try to keep the work to a minimum disruption and carry out the work as swiftly as possible. I do hope you will be able to come back once our new faciltes are complete and enjoy a dinner and dip with us.

"Excellent staff"

5
10/08/2016

We booked the hotel for two nights as a base for sight seeing. We found the hotel far better than what we expected for a 3 star (we normally book 4 star). The food was good both breakfast and evening meal, but for us the thing that made our stay was the staff who were all brilliant. The leisure facilities were also good. We are already looking at going back to the hotel next year.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review and for your great comments about your stay, our staff, food and facilities. We are very lucky to have a great time both front and back of house and I'm extremely pleased they 'made your stay'. Look forward to welcoming you back to stay next year.

"Long weekend"

5
05/08/2016

Excellent all-round hotel. Value for money and quality service. Rooms and hotel feel and look very plush. ideally located near to bars and restaurants. staff very friendly and willing to help with any request.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review, I'm delighted you enjoyed your long weekend away with us . Thank you too for your comments about our rooms - we only have a couple more to re do with our new schemes and I'm glad the décor and soft furnishings have gone down well. Your comments too about our friendly staff, value for money and quality service are very much appreciated.

"Skafell Pike visit"

4
02/08/2016

We arrived at the Salutation to be greeted by enthuastic and helpful staff who allowed us to park our vehicles in the car park before check-in. On our return to the hotel Check in was quick and painless the staff were helpful and well mannered. The room I stayed in had a balcony which was large and had enough space to hold a BBQ

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you very much for taking the time to post your review and for your kind comments about the hotel and our staff. Hope you had a good Scarfell Pike visit and look forward to welcoming you back to stay soon.

"Excellent value!"

5
01/08/2016

Sunday lunch & access to the pool all day, for only £16.95!(per adult) Excellent value, we swam in the morning & then enjoyed a two course lunch (3 courses available also), several roast options, including freshly prepared vegetables, all of which were delicious & a very fine dessert menu, the chocolate bread & butter pudding was gorgeous! Three of our party opted for the children's menu & again the food was spot on! The staff were very attentive & the restaurant was spotless, we couldn't fault a thing. Once lunch had settled, we returned to the pool & relaxed on the comfortable sun loungers, whilst our children played happily for the remainder of the afternoon. All in all a very relaxing & hugely enjoyable day! We will certainly be returning!

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review, and I'm really pleased you enjoyed your swim Sunday with us and I agree with you its a great way to have a relaxed Sunday. Glad you enjoyed the food, sounds like you had a great day and we look forward to your return for another visit- many thanks.

"Fantastic - Love it"

5
01/08/2016

I love this hotel, wonderful location, luxurious. great attention to detail and super friendly and attentive staff. Stayed for one night in a suite with a hot tub outside which was great. Huge comfortable super king sized bed, large bathroom with jacuzzi bath. Breakfast was excellent! Thanks to Reuben who checked us in. He was friendly and helpful - he also helped us book for another occasion we loved it so much. We'll be back!

"Very comfortable and very clean"

5
31/07/2016

Probably the cleanest room I've ever stayed in, dog friendly, good staff, lovely comfortable rooms, fantastic breakfast (really good cold buffet plus a la carte hot breakfast), ample parking and great location. What more could you want!?

"Perfect Location "

5
29/07/2016

Lovely hotel right in the centre of Ambleside. Parking was fine there seems to be enough spaces as it goes round the back of the hotel too. On arrival there were 2 friendly members of staff on for everyone arriving and we didn't have to wait long. Everything explained and told about breakfast, swimming pool etc. Our room was clean and had a lovely modern bathroom (we booked the basic room) We only had breakfast in the hotel which was nice and a good choice with everything you'd expect. Only criticism about the room was I would have like some hooks in the room just to hang our wet coats after a walk. Would definitely stay here again.

"Superb again!"

5
22/07/2016

Just love The Salutation. It's such a friendly, comfortable hotel with excellent staff. The food is super, the rooms comfortable and I never want to leave! It has good parking facilities and you know your car is safe. And they still serve Prosecco!

"Fab Hotel"

5
21/07/2016

What a find! Have stayed many times in the Lakes and this is one of the best hotels I have stayed in. The staff are so efficient but so friendly, from management(setting an example) to waiting staff to reception.They could not be faulted and a real credit to the hotel. Our room was newly refurbished and really lovely. Amazing bathroom. Food was fresh and reasonably priced. Breakfast provide everything you could possibly wish for. Can't wait to return!!

"Loverly place Loverly people "

5
20/07/2016

Stayed here for two nights on a trip up to Scotland for a wedding. The room we stayed in was very comfortable. Fantastic bathroom with a great shower. Had a loverly breakfast and a Loverly evening meal. In a Loverly little town. The outside is nothing special to look at but it is clean and very tidy. On returning for the second night we realised they had been painting outside our room and it smelt of gloss paint. We mentioned it to reception and was moved to an even better room witch was twice the size and with lots of extras. I understand they need yo pain at sometime so was not annoyed and very happy with the outcome. Nothing seemed to much trouble. Would certainly go back.

"Very pleasant hotel and staff"

4
20/07/2016

Good central stop for touring the Lakes. We had a nice big room in a separate part of the hotel. Parking can be at a premium. Curious to know who thought it was a good idea to have a glass door to the toilet??? Apart from that we had a very good stay. Restaurant was very good with a limited menu. Same each day.

"Very good"

5
18/07/2016

We stayed here during our recent stay and were very impressed. The outside suggests a slightly dated hotel but the inside was above our expectations. Very friendly staff, reasonable food, a nice pool, good rooms. All in all very happy.

"Loved this hotel and will definitely be going back"

5
17/07/2016

Booked a night away here last Sunday. Stayed in a room with a balcony. From the moment we arrived the front desk staff were lovely,no issues we parked the car in the hotel carpark which was fab as its right in there town center and I thought parking would be hard.our room was lovely the view was amazing,very clean.we used they swimming pool,steam room,sauna,jacuzzi. It was all clean beautifully decorated just what we needed.we ate in there restaurant which was fantastic the waiting on staff were lovely we had a male waiter don't know his name but he was brilliant. The food was amazing and not at all expensive.breakfast was just as good as our evening meal and there was something there for everyone my only one down side was we only stayed one night so staying longer next time thank you for a lovely night just what we needed.

"THE WORST PLACE I'VE EVER STAYED"

1
11/07/2016

Were do I start. Well it was my girlfriends birthday on the Thursday and we had decided to have a long weekend in Ambleside as it's so beautiful, there's lots to do and our friends who have just got engaged live there. So we planned a nice relaxing weekend and also to meet up with our friends. I decided to book a room at the Best Western Salutation hotel as I have heard that Best Western hotels are meant to be top class and known for being nice and having good facilities. Another thing that sold it for me was they mention they have their own free private car park and make out they have enough spaces for all their guests (explaining it's one car per room) so I thought great. As I know there is very little free parking in Ambleside and it would be hard to find a space near the hotel without P&D. Remember what I've put here about having enough spaces one car per guest and we'll get back to this point in a moment. I booked a king sized lodge suite room, staying Friday and Saturday night and leaving on Sunday. It was just shy of £200 a night. So not cheap by any means. This doesn't include breakfast or any food by the way. Only two complimentary bottles of water about 300ml each and 2 pack of two biscuits and coffee, tea, hot chocolate sachets etc. This didn't bother me too much as it was my girlfriends birthday and I wanted to treat her. The pictures of the room I was booking looked amazing and really big, also it had an indoor pool, gym, sauna, hot tub and jacuzzi you could use for free while you stayed there. Not to mention the pictures of the food looked amazing. I knew where abouts the hotel was from previous visits to see our friends. So I was sold and booked it. I was given the confirmation booking number and directions to the hotel. It didn't however tell me about the bollard in the way of the car park. So I didn't know if I needed to go in to get a code first or what. This isn't helpful as it's on a narrow one way road. So it's not like you can just stop. Fortunately I saw another car just pull up to it and the bollard lowered. Wait for the green light and drive through. You do however need a code to get out. This is given to you at reception when you check in. It's also not clear if all the spaces are for the hotel as there are shops right next to the hotel and one of the car parks which is undercover is attached to this shop and there are cupboards and all sorts in the car park. It turns out. Yes it is the hotels car park as well. If you park under there, be careful of screws and nails. I spotted a few when I parked under there and was lucky enough not to run over any. Checking in at the hotel and I was sort of half greeted by this middle aged woman. She wasn't over enthusiastic or cheerful. Not how are you, welcome or anything. Just "name, okay this is your room, you need to sign here, I need a card off you that you paid with, reg number of your car, sign here and here. If you want to use the facilities you need to drop your room keys off here and we'll give you locker keys in return" Then she just pointed past this sitting area next to the bar and said your room is through there and across the car park. For hotel that cost this much a night I expected to be shown to my room or at least have someone be abit more helpful. As we had 2 heavy bags between us. We went off to find our rooms on our own with the vague instructions she had given. We looked into this room where people were reading and it looked like a sitting area. We turned around and went up this other hall and it led to the dinning area. The woman at reception chased us and went "no through there" were we had looked originally, there was a doorway in the corner but with her vague wave of the arm before we had no idea where she had pointed in the first place. So we felt a little daft. Laughed it off and eventually found our room. It was right next to where we had parked pretty much Ghyll lodge I think it was called. Driving past it into the car park I would never of guessed it would of had rooms in it. Anyway, we found our room right at the top of the stairs 3 sets of stairs with heavy bags wasn't the best but I managed with our bags. The room didn't look like the picture shown on the site. It didn't look as big or as modern. However it was still bigger than a normal room and very nice. It had a nice sized TV. Shower and bath. With jets for the bath. The window over looked the hot tub outside and the other one the car park. We put out stuff down and then went out for a walk. We'd already been out in local towns before checking in looking at various attractions. So it was about 5 when we left the hotel. We went to see our friends and had tea out. It was very late when we got back so we just wanted to go to bed. We had read the information book before going out and all the cards they had left about being greener for the environment. Just as we were about to go to bed. To our disgust we found speckles of dried blood on both sides of the bed. It wasn't alot but this is not the point. For the amount of money I had paid, I certainly didn't expect that. I've had better services and always immaculate clean bedding at Premier inns etc. So a top quality hotel I expected better standards and it was falling well below that. It felt to late to ring so we slept to the centre of the bed but I wasn't happy. We woke early and decided to go for a swim. I left a note for the cleaners above the blood specks on one side and the card saying I wanted fresh linen above the blood on the other side. I don't normally make a fuss and I'm not hard work so I thought I'll leave it at that and not complain at reception as I hate doing it. The bad review I'm giving has come about as it only got worse from there. The same women was on reception and when we went to get the locker keys we asked where the pool was. She simply replied " that way near the elevator" Well as I've never been there before I don't know where the hell the elevator was. So again very helpful (not) we found it ourselves and went down these narrow stairs which was next to these doors open which led to an office and behind the bar I think. Not what you'd expect. We saw a sign above our heads saying wet changing rooms. No arrow, nothing. I found the mens but that turned out to be the one for the gym. It didn't help anyway as we couldn't see a ladies. We then decided to go down to the pool and see if they were down there. It said no shoes beyond this point so that's why we were hesitant until we got changed. We took our shoes off and went down. Bingo, that's where they where. We had a swim, jacuzzi and steam. Showered changed and went back up. Breakfast finished at 10 but brunch was at half 10 until 2. I said to my girlfriend we'll do that and go out for the day. We dropped our swimwear off at the room and went down to the dinning room. Baring in mind we had read the information and it had not said there was any other dining facilities. We walk up to where this young girl is tidying at the beginning of the dinning room and asked if we could have a table for 2 for brunch. She looked confused and said "I'll just ask" and walked off. My girlfriend thought we might of got it wrong but I remember it said half 10 til 2 and it was 11. The girl came back with another older member of staff which informed us brunch was served in the bar area and the menus were on the table and we have to order at the bar. So confused to why it didn't say this in the information book in our room, or why the girl who worked there didn't know or why we were not told by reception when we arrived. We walked off back to the bar area. To were there was maintenance going on above the bar and the Shutters were closed. We were just sat at this table in front of reception while this guy was on a ladder in front of the bar doing maintenance or something. Very unimpressed I told my girlfriend we weren't eating here and we went back to our rooms. Got our coats and went to a place my friend had recommended. The ApplePie Bakery. This was just down the road and was a real treat. A lovely menu, great food and nice staff. However I think we went at the right time. So if you go, make sure it's before 12 as the cafe gets packed and even getting food to takeaway is hard as it's so busy. Just shows how good the place is when it's always busy. After that we went out in the car to an aquarium and went shopping. When we returned we found there were no spaces on the car park. Although as I said before, it made out there was a car space per room. So I was baffled to why we didn't have a car space. Not to mention the car park isn't very accommodating to big cars as I have a Nissan navara pickup so it was a challenge the first time. I was fuming there was no spaces, especially after everything else that had annoyed me. My girlfriend went to see reception while I waited in the car in the car park. She came back with a youngish gentleman who said all the cars in the car park were guests of the hotel. I was annoyed as I felt I was lied to. However the young guy offered us the managers car park space on the road behind and I followed him in the car. Bare in mind he was in just a shirt and pants and it was tipping it down with rain. As I parked in this small space he offered my girlfriend his umbrella and if we had received this service from the beginning I wouldn't be complaining. I can't fault him but I can find many faults in the rest of the hotel. From the treatment and experience we had from this visit. I can probably say with confidence we won't be staying at a best Western again. Definitely won't be staying at the Salutation Best Western in Ambleside again. Finally as I was checking out. I was seen to by another lady, this one abit younger than the first. Who simply asked my room number and said "you have nothing left to pay, goodbye" No, did you have a nice stay, drive safely, hope you use again, was everything to your satisfaction? Well it certainly wasn't! It just simply seemed they wanted your money and that was it. It certainly wasn't value for money. I would give it no stars if I could. The one star I'll give to the guy who helped us as he was lovely. The rest of the star almost ruined our break. Hope you find this helpful. I've been told many of the B&Bs in the area are really good and owned by lovely people with reasonable prices. My mate said if he'd of known I was going to the best Western he would of told me not to go there.

"Had a lovely stay :-)"

4
10/07/2016

I had never been to the Lake District before coming to stay in Ambleside for a family break. This is a lovely hotel, and one of the only hotels we found that did a discount for single room occupancy which rocks. The only bad thing to say is that I think they need to get some door closers to stop the doors banging and I didn't like how they tucked the duvet under the bed with the bed spread - it made it very heavy to get off!!. I loved all of the seating areas and comfy setees. All of the staff where very friendly and helpful - it is worth paying for the insurance because we had to go home a bit early due to a family emergancy and they refunded us the rest of our money.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you very much for taking the time to post your review. Your comments about the hotel it's facilities and our friendly and helpful staff are very much appreciated. I'm glad you had a lovely stay and were able to take advantage of our single room occupancy discount and cancellation cover. Apologies about the noise from the corridor doors, I will get our maintenance team to look into this, thank you for bringing it to our attention. We look forward to welcoming you back to the hotel to stay with us again soon.

"This is what a hotel should be"

5
09/07/2016

From arrival to departure, this hotel is perfect. I travel constantly and am used to having to negotiate for a service or an odd request for something or other i've forgotten to bring. Whoever trains the Reception Team deserves an award as do the team themselves. Professional, slick and hospitable - great combination. The breakfast experience is a banquet quite frankly - just beautiful: continental breakfast buffet was so extensive, I swear there were choices in just about everything - this is a very classy hotel. I too didn't like the cooked breakfast the first day but the next day it was lovely - even perfection has to have a little flaw and, as flaws go, it's the only one I was aware of after three days there. I'm not sure giving the breakfast waiters little computers on which to log your order was a good idea - if you forgot to add "bacon well done" at beginning of your request, the waiter "has to start again". Not all progress is good...... The facilities are ace - everything you could want, pool, sauna, jacuzzi, professional health and beauty salon. The lodge rooms facing the river are lovely and you can sleep with the sound of a rushing river wafting through from your private veranda. Lovely hotel in a charming town, a fantastic staff team where nothing is too much trouble - proper!

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Than you for your review, 'this is what a hotel should be' - what a great compliment! Your comments about the team, our breakfast, the lodge rooms and leisure facilities are second to none and I'm delighted you enjoyed your stay. We do from time to time have little hiccups with the hand held devices on the whole they are quicker but sometimes if we don't input the information correctly it can seem very long winded- apologies. I look forward to welcoming you back and hope that you can have another relaxing stay and allow us to look after you.

"Great Hotel, great facilities but shame about the breakfast."

4
08/07/2016

Stayed here in the Lodge for two nights and before I get on a roll, I have to say the hotel layout, decor, services, staff and our room, were all first class. That the breakfast is the only let down is a pity but it has to be said that despite the lovely presentation, what arrived on the plate just wasn't tasty and in the case of the black pudding, downright yuk!!! I know, I know, some will see this as nitpicking but for me it's a biggie on the list of criteria of enjoying an overnight stay and it's an easy fix if they source a selection of better products. Oh! and I don't know how others feel but a toasting machine that seems to be favoured by a growing number of hotels nowadays, is another big no no in my book. Ditch the machine Salutation, bring us the toast along with a tastier plate of brekkie you'll maintain all the five star reviews.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your review and great comments about the hotel. I'm sorry that you felt a little let down by the breakfast we do source local produce where ever possible and I will speak to our head chef about the quality and source. We do bring toast with tea and coffee as a alternative to toasting your own and I'm sorry we did not offer this service to you while you were staying with us. I do hope that we will be able to welcome you back to stay again soon and put right the niggles that you experienced.

"Back again"

5
07/07/2016

Our favourite place to stay in the Lake District. The standards are always as good as the last time. Some new faces (staff wise) who seem to be settling in and benefitting from the support and standards of "senior" staff. We stayed in a Lakeland Room with hot tub on the balcony.....luxury!!! The breakfast is the best we have ever experienced in an hotel, lots of choice of both hot and cold food. Fresh crusty bread every day (my favourite was the caraway seed loaf). Sadly we had to come home... but look forward to the next time.

"Very good"

4
07/07/2016

Chose to go to ~The Salutation as this was a family holiday including 3 generations with 2 members of the family having additional needs. The hotel looked comfortable and in a central location - it also gave almost half price for single occupancy whilst providing a double bed. We were not disappointed. The whole hotel has a luxurious feeling, the staff are courteous and attentive without being 'in your face'. My only criticism would be that the bedroom doors slammed! A closing mechanism that allowed them to to close gently would have avoided irritation from doors banging in the evening, night and morning.

"A bit of winter lakes luxury"

4
07/07/2016

Stayed one night in January (used booking.com). Friendly welcome, well appointed room (corridors were slightly maze like but ok once you got your bearings!). Very large bed and bathroom. Rooms very clean. Great value but remember to check if your rate includes breakfast or not. Bar area very cosy too - good for meeting up with people.

"Relaxing stay"

5
06/07/2016

This hotel is situated in the beautiful surroundings of the Lake District. It is very welcoming and has a relaxing atmosphere. Rooms are very comfortable and well appointed including a fridge. Ideal base and stay for visiting the Lake District and the hotel accepts dogs which is a huge bonus.

"Fantastic"

5
02/07/2016

We stayed here for two nights for some chill out time and that's exactly what we received. The entrance to the car park is to the right of the hotel. There is enough parking for one car per guest room so you should never be without a car space. On arrival we were made to feel welcome and this continued throughout our stay. All of the hotel staff we encounted were very friendly and were always happy to help in anyway they could. There is a small lift to the bedrooms if required. Our room was immaculate, not a speck of dust anywhere. This also applied to the bathroom, totally spotless and shining like a new pin. There was also an added bonus of a jacuzzi bath which we weren't expecting. Plenty of hot water. The view from the bedroom window was spectacular (we were in a front facing room). It looked out over part of the town centre and over to the hills and trees in the distant. Although the room was facing on to one of the main roads there was minimal noise. I always take ear plugs with me as I'm a light sleeper and I didn't have to use them at all. There is a fridge and tea/coffe making facilities in the bedroom and a good sized television. We didn't feel the need to use the television much as there is an indoor swimming pool, jacuzzi, steam room and sauna in the basement of the hotel for you to enjoy and relax. These were also kept immaculate. There is also a gym but we didn't use this, but what I saw of the gym looked good. Breakfast ...OMG....was probably the best I've ever had in a hotel, the choice was magnificent. There were choices of cereals, cooked porridge with the option of adding whisky to it, yogurts, continental style comprising of two types of fish, hams, cheeses, tomatoes, sliced melon,( that's as much as I can remember on the continental breakfast), bowls of fresh fruit, (grapefruit, apricots, prunes, figs, mixed summer fruits, mixed fruit, grapes, apples, pineapple etc), fresh whole fruit, cooked English breakfast, kippers, smoked haddock, omlets, and a hearty full English breakfast with two of everything for those who would like a large cooked breakfast, (the cooked breakfasts are served to you at your table) choice of white or brown sliced bread, fruit bread, bread rolls, croissants, choc chip muffins, choice of jams & marmalades. Tea & coffee was served at your table and was plentiful and hot. Utterly scrumtious. On the first night we had dinner at the Priest Hole Restaurant which is approx a few mins walk from the hotel, and the second night we had dinner at the hotel. Both meals were delicious. There are shops, restaurants on the doorstep of the hotel. It's approx a 30 min walk to the lake, however if required there is a shuttle bus which will cost you £2 per person each way. The shuttle bus picks up and drops off at the White Lion Hotel. I can recommend booking a treatment at Oxleys health spa which is attached to the hotel. It's soooo relaxing. We will definitely be returning to this hotel and will certainly book some more treatments at Oxleys health spa when we are there. Superb.

"Good value"

4
01/07/2016

Despite 20+ previous stays in the area, I'd never used the Salutation before but I'd certainly consider it in future. Although it lacks some of the character of smaller, independently-run hotels, the staff are generally friendly, the rooms are of a decent standard, the bar/lounge areas are attractive and comfortable and a real bonus is the excellent pool/gym. Breakfast was very generous although I'd prefer quality to quantity given the choice. Service polite and efficient. Free parking and a location which is just about as central as it's possible to be in Ambleside also help to make this a practical choice and at £330 for a 3 night stay for 2, it seemed good value in comparison with other hotels in the area.

"As good as ever."

5
29/06/2016

I have been staying at the Salutation for around 20 years, sometimes with a walking group from N Ireland, but on other occasions with my wife. We have recently returned home after another visit, and can confirm that the experience of the "Sally" is still excellent. Others have commented that the staff turnover is low (which is usually a good sign), and although we noticed some new faces, it was also good to recognise some familiar ones too, and be recognised in return! Due to rooms in the main building being fully booked (bank holiday weekend) we stayed in Woodlands, one of the Lakeland suites across from the main entrance. It was unbelievably quiet, spacious and well appointed, although it was quite expensive so if you tend to use a room just to sleep in it may not be for you, and we will probably revert to a club or classic room in future. As always the breakfasts were terrific and service prompt and friendly (missed Joe beavering around!), and the hotel is spotless. Car parking can be tight, but is organised as well as possible given the site. Would stay more often if the ferry across the Irish Sea was cheaper, but hope to make another walking trip before long, as the Salutation always gets our vote when visiting Ambleside.

"Honeymoon Return Visit "

5
28/06/2016

Stayed here 25 year's ago on the first night of our honeymoon, it was great then, but even better now. Stayed for 2 nights in super room with plush furnishings, balcony with a hot tub. Only minor faults, wardrobe was small for size of room, wash hand basin was too small, and took ages to work out how to turn coffee machine on, but as I say minor issues. Had a meal first night, excellent menu and service. Breakfast was excellent. Swimming pool and steam room were great. Didn't use gym but had plenty of machines. All in all an excellent couple of days with excellent customer service in a quality hotel. Many thanks, and we will be back

"An amazing hotel"

5
25/06/2016

We stayed at the Salutation Hotel for 3 nights this month and had a wonderful stay. We had booked a balcony room which was lovely with everything in it you could wish for and much more and having the added outside space of the balcony was amazing. We also had dinner in the dining room which had a very good choice on the menu and would certainly recommend it to others. The leisure suite to relax in after a day out was the icing on the cake. I also have to a big thanks to all the hotel staff for making our stay memorable. Overall a stunning hotel in the middle of the lake district. We look forward to returning in the near future.

"A lovely hotel "

5
19/06/2016

We stayed for 5 nights in a lodge room. Lovely sized room, comfortable bed, great breakfast. It's fabulous to walk all day then take advantage of the swimming pool and hot tub. Loads of fantastic restaurants nearby. Great location, staff all very helpful, room nice and clean. Definitely recommend.

"Lovely stay in the Lake District"

4
16/06/2016

Stayed here for a couple of days touring the area. Had a great room in nearby annex to the main building. Nice quiet room recently refurbished to a good standard. Breakfast in main hotel with a great selection of items. Lovely stay, hope to return soon.

"Well presented food in a lovely restaurant"

4
13/06/2016

Four of us enjoyed a well presented meal in the lovely dining room and there was plenty of choice on the menu to cater for all. I had a lovely creamy fish pie with plenty of salmon, followed by Chantilly meringue nests. All the main courses and desserts were attractively presented. Service was efficient and we were well looked after. The use of partial partitions cleverly divided the restaurant into smaller areas so that parties could be catered for without impacting on other diners. There were some special deals on offer whereby you could use the hotel spa facilities and have a meal as well - worth investigating if you are staying in Ambleside.

"hubbies birthday"

5
12/06/2016

had a fab time staff where really nice and helpful start to finish the woodlands suite was great very clean and roomier enjoyed are stay cant wait to go back and it was so nice of the staff to leave a birthday card on the bed boss stay all round thanks

"Happy Hotel and the dogs love it!"

5
09/06/2016

Had a great 3 days at this lovely hotel in the heart of Ambleside. Staff very attentive and what was great was lots of laughter! We were fortunate to get upgraded to the Todd Cragg room which was fab! Food excellent. As dog lovers know many hotels that accept dogs don't give you a nice room but this was a great room and the boys loved the balcony. We were just worried they would jump in the hot tub ! We will be back

"Working in lakes hotel while away"

5
08/06/2016

Well what can i say.. I arrived on the 8th June 2016 and stopped at the salutation hotel i found the staff were more than welcoming and polite. I stopped here for the one night but my stay was perfect the room was spacious ceiling was a little low in points but on the whole the room was clean tidy with a comfy bed... I dinned in the onsite resturant i had a 8oz sirloin steak with peppercorn sauce it can only be described as beautifull tottaly recomend this hotel and resturant thanks guys take care and will see you again maybe with the family next time ... Regards Stuart

"Perfect Honeymoon"

5
06/06/2016

This hotel is perfect for a family get away. Myself, my husband and our one year old stayed here for 4 nights and had a great time. Staff were polite, friendly and accommodating - even when we were asking a lot of questions! Our room was lovely, very clean with plenty of room for a travel cot and baby things. The only thing I could fault was there were 5 or 6 unavoidable steps to access our room (117) which wasn't really a problem but slightly inconvenient with a pushchair. But we didn't specify that we would be using one so that is our fault really! Food was delicious every day that we ate there, our baby seemed to enjoy the children's menu as well. We will definitely recommend and visit again :)

"Great for kids"

5
06/06/2016

We stayed here for our honeymoon this month with our one year old, we were a bit apprehensive with taking such a young baby to what appeared to be such an adult hotel, but it was absolutely brilliant. Can't fault the staff or the amenities. The restaurant food was excellent, as was the award winning breakfasts (for good reason). We stayed in the club double, room 117, my only gripe would be that it's above the laundry room and you can hear washing/drying machines and fans going all hours, if you're a light sleeper this could be a deal breaker.

"Nice but not the best"

3
04/06/2016

We recently visited here for an evening. The stay was nice but nothing too impressive. For the price we paid, the room seemed incredibly tiny and there was also mound on the wallpaper in one of the corners. The spa area was really pleasant and clean. As we only stayed for the one evening, we decided to eat in the restaurant. The food was ok but again wasn't the best. It wasn't the worst experience but not sure if I'd go back again.

"Had a great stay"

5
03/06/2016

Stayed here for 3 nights on my own and loved it. Really warm and welcoming staff, the room was very well decorated and furnished. Slept really well and the breakfast was amazing! The cold buffet part was so good I couldn't face the cooked breakfast. The staff were really helpful and friendly. One of the restaurant staff with a big beard, he was funny and they had an East European waitress who was extremely helpful. Full credit to them. The pool, sauna and gym are great too so they'll definitely see me again. If I had to give a downside I'd say parking is a bit tight, get there early... but that's more a problem of the town rather than the hotel, they've done their best with the space they've got.

"11 of us booked in for a family Sunday lunch"

5
02/06/2016

The hotel has a very welcoming atmosphere. The staff were friendly and polite. Sunday lunch was very good indeed. We then had full use of the leisure facilities, pool, steam room, sauna, outdoor hot tub. We had a thoroughly enjoyable day.

"Excellent hotel"

5
02/06/2016

Had 5 nights in this hotel in May. It was a very pleasant experience with the rooms and food excellent. I particularly liked the swimming pool which was a good size and very clean. The position was good in relation to travelling round the area. Would definitely stay again.

"Improved rooms, fantastic breakfasts!"

4
31/05/2016

We've stayed here regularly over the last few years. They have been updating the rooms over the last year with a few still being improved. We were in the main hotel and our room was lovely with a comfortable bed, & tea/coffee making. Biscuits and small bottles of water were left every day. We also had a small fridge in the room which was really useful, (no noise from it). The bathroom had a walk-in shower & whirlpool bath which was great after a long hike in the mountains, plus decent toiletries. We were left a gift in the room of Kendal Mint Cake which is a traditional aid to exhausted hikers! The internet connection was poor, we were on the second floor, but not sure if this was the reason, it's the first time we've had an issue as usually we've found it to be fairly fast. We ate in the restaurant and the Beer battered Haddock was excellent. The service was very slow even though there weren't many guests there, not sure why. Breakfast was, as usual, fantastic. They always serve top quality bacon, eggs, black pudding etc. The range of self service food is great too. Yogurts, fruit, cereal, cheese, toast, bagels, muffins, jams, honey......etc! There are plenty of excellent hikes straight from the hotel and lots of hiking shops if you need to update your kit. There are many decent restaurants nearby and several places to get a sandwich made for your picnic/hike. Or you could get a picnic lunch from the hotel. We are looking forward to our next visit.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review and for your great comments about your room, evening meal, breakfast and facilities. So pleased you like the new room refurbishments the new schemes we have chosen this time are proving very popular with our guest's - we only have 6 rooms left to finish ! Glad you enjoyed your breakfast with us I agree it sets you up for the day! Normally the internet connection is pretty fast with no problems we have had a lot of work done on it to improve the speed so I will get out IT chap to check out the second floor. Sounds like you had a good stay with us with plenty of great walks during your stay hope you managed to chill out in the outdoor hot tub. We look forward to welcoming you back to stay with us again soon.

"Real cosy place for a drink"

4
31/05/2016

Only called in here for a drink at the bar. Whilst the choice of real ales is small, the one that they did have was excellent. They obviously do the usual keg beers, wines etc. If you want to sit down and relax in comfortable seats in a quiet ambience this is the place to go. They also allow well behaved dogs in!

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting a review, I'm delighted you called in for a drink at the hotel and that you enjoyed the experience non residents are always welcome to pop in and eat or just chill out with a drink in the lounges and bar - we hope you will call in again, many thanks.

"Wedding Anniversary"

5
28/05/2016

This trip away was return to our honeymoon destination (Ambleside). Our stay was excellent, all hotel facilities were easily accessible and explained fully by the helpful staff. We will definitely return.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for posting your review, delighted you celebrated your wedding anniversary with us - Congratulations! We look forward to your return and really pleased you had an excellent stay with us.

"poor staff spoilt excellent breakfast"

3
22/05/2016

stayed here for our anniversary,hotel pleasant, hot tubs in spa and pool great, overall experience good, but staff and waiting time at breakfast worst experienced.overall staff very helpful but failed desperately at breakfast.Breakfast itself is best you can have, hope service will live up to it if we ever stay here again.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you very much for posting your review and for your great comments about the hotel our hot tubs and breakfast. I was disappointed to read that our poor service spoilt your breakfast experience with us and that on this occasion our service wasn't up to our usual standard. Thank you for bringing it to our attention and I will look at our staffing levels for the period you stayed, we are lucky to have very friendly and helpful staff throughout the whole hotel and I am sorry that on this occasion we fell short on the service front. we are only human and sometimes things may take a little longer on a busy breakfast and there may be a 'blip', I am sorry that it took the shine off your breakfast with us. I do hope that we will be able to welcome you back to the hotel so we can experience our service as it should be.

"Second visit"

5
17/05/2016

Lovely room with double aspect, two armchairs looking out to the front. So relaxing. Very clean and fantastic breakfast, catered for everyone. Everything you needed was there, hairdryer, tea/coffee biscuits and bottled water and lovely dressing gown. No complaints.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review and your great comments about our rooms, cleanliness and fantastic breakfast - what a compliment we hope to welcome you back for a third visit very soon.

"Fantastic stay"

5
13/05/2016

What a lovely hotel with a great breakfast! Great comfy bed so got a really fab night's sleep (was a tad cold but extra heating was provided so not a problem) followed by a great continental buffet breakfast and a freshly cooked hot breakfast the following morning! What more do you need? Will return!! A must as I will need to try the gym facilities next time!

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for posting your review I'm delighted you had a 'fantastic stay', glad you enjoyed your breakfast with us and had a good nights sleep. We look forward to welcoming you back to stay with very soon - many thanks.

"Back again"

5
13/05/2016

We tried a classic room for this three night visit and we found it very comfortable and the view of the western part of the Fairfield Horseshoe delightful. As ever the staff were friendly and helpful, the breakfast varied and well prepared and the pool facilities great (an issue with the lady's showers/changing area once reported was quickly taken in hand). The Hotel is ideally suited for a mooch around Ambleside or being used as a base for the many walks that radiate from the town.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you very much for your review and we are delighted you are 'back again' to stay with us . Your kind comments about your room, our staff and location are much appreciated and we a so lucky to be so centrally located. Apologies for the issue with the ladies showers in the pool changing area but I'm glad we were able to rectify the problem with minimum disruption thank you for letting the team know. We look forward to welcoming you back to the hotel very soon.

"Excellent Hotel"

5
12/05/2016

First stay at the Salutation Hotel Ambleside and we were not disappointed. Although rated a 3 star hotel we felt it was more 4 star. The hotel is situated in the centre of the town so is close to shops, restaurants and pubs etc. and there is plenty of walking direct from the hotel. There is free parking at the back of the hotel (car parking is a bit tight for large cars!) We stayed in a Lakeland room which was situated at the back of the hotel on the ground floor so no views, but the facilities in the room made up for this; lovely bathroom, separate seating area, king size bed, robes. slippers, tea and coffee making facilities and a free newspaper. We were on a bed and breakfast 2 night stay. The breakfast is lovely with plenty of choice (cold and hot). We decided to dine both nights at the hotel and again the food was really good with plenty of choice and accompanied by great friendly service. All in all a great stay and we will be back.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your review- 'Excellent Hotel' we are very happy with that comment - thank you. I'm really pleased you enjoyed your stay with us and thank you for the great compliments about your Club Room, breakfast, food and friendly service. We hope you will be able to visit us again soon.

"Birthday and Anniversary treat"

5
11/05/2016

Booked on the day as part of a road trip so really had no idea what to expect. Previous stays at BW Hotels have been unremarkable to be honest. We booked a Tree House room which came with all the trimmings, SK bed, separate living area, walk in shower, whirlpool bath, balcony and even a hot tub. Room was everything and more, spacious, contemporary design, spotless. Even had a small kitchen area which came in handy for storing our drinks in the fridge and a decent coffee machine. Service at reception was excellent. Swimming pool and gym very well appointed and again modern clean decor. Large dining room and lounge area. Noticed some complaints about parking on other reviews. We parked up and left the car for our two day visit so didn't have an issue. We noted that the hotel did have some reserve signs up so would suggest you request these if required. Yes it is tight and there were a couple of spaces I wouldn't have been happy leaving my car but equally a few covered spots so I suppose it's right time right place. Also used the spa and found the prices reasonable ad the spa area the same high standard as the rest of the hotel. Breakfast was good, lots of choice. Only downside for me was no skimmed milk and no offer to get some for me. So black coffee at breakfast and no sitting in the lounge with a cappuccino. Not to worry though as there is a Costa and several other coffee shops just across the road. Again the fridge came in handy so I was able to buy my own supply for the room. Overall impression, wonderful hotel. Someone has spent a lot of money getting it just right. At £180 per night, our Tree House suite wasn't average price but well worth every penny. The hot tub on the balcony overlooking a waterfall and the river just made the whole experience a special treat. With the lovely town of Ambleside on our doorstep and many really good quality restaurants, it was the perfect location. If we had stayed longer we would have tried the Brasserie for an evening meal but there were too many others to try in the town. We will definitely be back.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting such a great review. I agree the Tree Tops rooms are fantastic ( even if I do say so myself) and just perfect for a special occasion. Glad you found time to use the Spa too, we are lucky with our location with everything on our doorstep so you don't have far to wander. Apologies for the lack of skimmed milk I will make a note of that and look into that thank you for mentioning it. We are always on hand to facilitate extra parking with cars getting bigger and bigger these days sometimes it can be a squeeze but there is a space for each bedroom- sounds like you did the right thing and left the car completely for too days to explore! We look forward to welcoming you back and are delighted you chose the Salutation for your birthday and anniversary treat, perhaps you can try one of our other Lakeland rooms on your next visit, we look forward to it.

"A credit to the Best Western name"

5
04/05/2016

Booked a three night stay at this hotel after picking for location. Given club single and was thrilled with balcony and view, the down side was that it was a small room and the bathroom impossibly small. Requested a move and offered to pay difference between single and double. Room was changed at no extra cost and its just the best. Hotel staff are really helpful and obliging. Will return !!

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your review and that you think we are a credit to the Best Western name. Glad we were able to upgrade you to a double room and that you liked it. The rooms do all vary in shape and size and our singles although they can be cosy (but some with balconies) all have a double bed. Your comments about our staff too are much appreciated and I'm delighted that you will be back.

"Great food, great service, great room"

5
01/05/2016

Staff went out of their way to be friendly and caring. Nothing was too much trouble. The menu had the widest range of food I have ever experienced in a quality restaurant, and was excellent value for money whilst still being of a high standard. Breakfast was just superb. Lovely room. The variety of lounges meant for a very relaxing environment to read or just chill and the ambience was relaxing. A great stay.

"Another stay at the Salutation"

5
01/05/2016

We have stayed at the Salutation many times.We keep returning because of its location,friendly service,great views and fantastic breakfast.May of the people staying are 'regulars'. It's worth becoming a member of thw Westmoreland Club at the Hotel.For £15 you get lifelong 10% off room charges,food and drink.

"Fabulous location; brilliant facilities"

5
29/04/2016

A very refined Hotel, managed to a professional standard; not the cheapest place in the world but very good value. Rooms were lovely , clean and warm with quality fittings. Swimming pool, sauna, outside hot tub a real bonus. Located in the town so pubs and restaurants close by; stunning walks to waterfalls and over to Troutbeck start at the Hotel. Hotel staff were international and knew how to look after you.

"Relaxing Break"

5
28/04/2016

Fabulous hotel, room was clean, comfortable and cozy. Used the spa facilities after a 10 mile walk, very relaxing. Breakfast set us up for the day! Parking was easy and secure. Ideal location we will definitely be back again

"".....the principle jewel in the Ambleside crown....""

5
28/04/2016

This is my 3rd visit to this fantastic hotel and most certainly not my last! In terms of facilities this hotel as all you need from the sumptuous and expansive lounge and bar, excellent restaurant, health club and spa, great views and rooms to match all your needs including some with private alfresco hot tubs! Service is the watch word here and nothing is too much trouble! Location is another reason why this hotel is a must. Nestled in the heart of town with many fine eateries in spitting distance and some great shopping opportunities. You are also very central for many local beauty spots including Tarn Hows, Windermere, Coniston, Keswick, Grasmere, etc, etc, etc My personal thanks to Geoff and the team for making our stay perfect! See you next year!

"A really great stay.....,shame about the weather!"

5
25/04/2016

We stayed here beginning of April- a very very wet weekend but saved from being a total disaster by the hotel ! Our warm welcome spotless room and delicious food made up for the incessant rain! We ate in the hotel the two nights we stayed and were spoilt for choice from an extensive menu! The breakfasts were excellent - absolutely amazing choice again cooked or fresh fruit etc - the bread selections were amazing ! All the staff were so kind helpful and friendly. There was a large party of some kind in the afternoon while we were there but nothing was still to much trouble and we got the tea and sandwiches we ordered in quick time ! We would certainly stay again ..... but only if we could guarantee no rain! Oh and two other great pluses a fabulous swimming pool and their own car park which is a real bonus as hotel in the centre of Ambleside!

"Lovely stay"

5
25/04/2016

third time here and just lovely in every aspect :-) really have nothing bad to say about this place clean, tidy, friendly, helpful staff ..and a cracking scrambled egg for breakfast nothing else needed to be said xx

"Another fantastic stay"

5
24/04/2016

Stayed for 3 nights and about our sixth visit. As usual all the staff were really friendly and welcoming. Room had been refurbished and was cosy and warm, really love having a jacuzzi bath after a day on the fells. We had a room at the rear with a balcony and the views are simply stunning. Breakfast as always was the best in The Lakes. Can't wait to return in June!

"An excellent package"

4
24/04/2016

As a Lake District regular I have avoided Ambleside, too touristy, very expensive and everywhere closes early. The Salutation however staying in the Lodge Club Rooms was a very pleasant exception. Clean, comfortable with young friendly staff and the combination of good quality rooms, lovely public areas and a first rate spa made for a memorable four day stay. The negatives are minor: the parking is a major challenge, minor problems with the room met a mañana approach and the female who thought it ok to walk into the male spa changing room to speak with her husband in the shower was well, interesting! If you do not have young children and find boisterous activity in the pool area a bit of a pain choose dates outside of school holidays, otherwise the spa area is a real positive. I enjoyed the Salutation, I'll go back. But check the door on the changing room if you blush easily.

"Really great hotel"

5
22/04/2016

This is a lovely hotel which has very attractive décor. (Public spaces have been recently refurbished I think.) We have stayed here before and never been disappointed. I have to say that the staff are really good, friendly and very efficient. The food is always tasty and well presented. We had a nice sized bedroom 103 on the 1st floor with a balcony overlooking the front of the hotel. Gets the full sun most of the time. Hotel is dog friendly which is great for Lakeland walking and there are dog friendly pubs very close as well as the hotel bar. Would recommend this hotel without question.

"Excellent"

5
22/04/2016

Ideally situated to explore this beautiful area. Very friendly staff; extremely dog friendly (our yorkie was made very welcome and even given a big blanket). room and bathroom spotlessly clean, fab power shower; very comfortable bed; food in restaurant very tasty and lovely ambience; drinks and food reasonably priced. will be back, thank you ??

"Relaxed atmosphere."

5
22/04/2016

I usually do B&B in a smaller hotel with male friends. I wanted to keep my wife happy and the hotel delivered! Spa for massages, swimming pool, lovely rooms, centre of town, great breakfasts, friendly efficient staff and a comfortable bar. The weather was great - result all round.

"Staff exceptional"

4
20/04/2016

Firstly I would like to say the staff here are the best I have ever encountered in a hotel in the Lakes area. The hotel rooms were fantastic with one exception, my bedroom. The room was in the one of the lodges out of the main building, the bathroom in room 304 was ridiculous to say the least, I may suggest that someone trying to wash their face in the washbasin has not been tested by any of the management. In my opinion this should be used as a stock room only. The food here was very good however the menue in the evening wasn't very sophisticated for such a top class looking restaurant. Some of the suggestions were beef burgers,sausage,mince beef and mash potato pie,these were more suited to the bar than the restaurant. I settled for salmon first night and steak the second night, no complaints on either although the menue didn't change for the second night. We were not made aware if there were any different 'specials' available. One of my friends was very annoyed at the fact you had to pay £2.50 if paying by credit card on settling your account at the end of our stay.

"Great location and amenities"

4
19/04/2016

Salutation is in the centre of Ambleside. Perfect to enjoy a walk to Rydal, Grasmere, Loughrigg fell or Fairfield . Just a few minor irritations about our stay. Double bed great but bathroom far too small. Incredible view from the balcony but why does it have to be lit up all night? Grubby window with live insects crawling about. Very horrible tweed bed cover. Rough as a cat's tongue to my delicate fair skin. Looked at the gym and pool. Nobody available for advice. Very dangerous. Pool smelt very strongly of chlorine. Not inspiring. However staff were pleasant and breakfast very good.

"Brilliant break"

5
17/04/2016

We had a brilliant family break at the hotel. Excellent location in the centre of the village allowing an easy walk to some wonderful restaurants. Credit to the entire team, as any member of staff we encountered at the hotel, were welcoming and friendly. Room was comfortable with a jacuzzi style bath which my kids loved. We also made use of the pool, steam room, sauna and outdoor hot tub. Ambleside is a great location to explore the area and with lovely weather, fantastic hotel with wonderful service, we didn't want to return home.

"4,5/5"

4
17/04/2016

Very nice hotel well situated. Very friendly staff, clean of course. Parking space. Nice breakfast too. Spa is quite nice. You find anything you would like to find in a hotel. You will not forget this place in the heart of ambleside. Recommended!!

"Wonderful hotel in great location"

5
11/04/2016

Stayed for 2 nights and could not fault the hotel, staff or facilities. Room was extremely comfortable and had everything we needed - even a tray to put our muddy boots on! Bathroom was scrupulously clean, with spa bath and powerful shower and I shall definitely be saving in my complimentary duck money box for a return trip! Great choice of food at breakfast with the full English prepared to order and beautifully cooked. Ambleside is a lovely town and a perfect base for exploring the area with several towns within easy reach.

"Lake District Break"

5
11/04/2016

Excellent hotel and friendly, helpful staff, great location in the centre of Ambleside, king-size bed and tidy room helped with the relaxation, food quality and presentation excellent although the evening dinner menu could do with a little more adventurous choices, minor point as we had a great time thanks

"Restaurant facilities are top knotch!"

5
11/04/2016

Very Friendly staff serving good food at excellent prices. Not stayed there but it has a spa as well and pool for those who like such things. The restaurant is carpeted, well decorated and light, not modern but well appointment and makes for a restful atmosphere. Will always use it as a place to eat in a comfortable Cambrian abode.

"Great Hotel"

4
10/04/2016

We had a family short break in Ambleside and chose to stay at this hotel, we were pleased that we did. The hotel was well presented inside and out, the food was good and we were made to feel very welcome by the staff.

"Has Great Potential"

3
09/04/2016

I had planned and booked this, paid in full, well in advance. I had at the time of booking explained it was a treat for my wife's 50th Birthday. Frankly we felt (apart from Charlotte and David in the restaraunt plus all of the cleaners on the 2nd Floor that we'd just walked in off the street and booked. No mention to my wife of the birthday - would have been a nice touch - to know your customer (KYC) they had all of the details. Additionally room 219 is extremely stuffy - we had the window open all the time - at night we perspired so much our sleep was interrupted and we did not get one good night's sleep - was there some kind of winter mattress or cover under the sheets? Is it a winter's duvet in use? This was not pleasant. The hook in the bathroom was not secure to the wall - Upon arriving, the reception team were at best fair, we were not given a briefing of the hotels facilities nor meal times etc. Considering we were there for a 4 night stay we walked past the Reception desk every day on more than one occasion not once did any reception staff recognise us by name or by more than a ritual hello or nod of the head - We were always within 6 feet of each other (missed a courteous trick with that one).There were positives also which I have listed in the Best Western Survey.

"Very enjoyable stay"

5
08/04/2016

Stayed here with a group of friends for the weekend having last stayed at The Salutation eight years ago. I was impressed with how beautifully the hotel had been refurbished since my last stay. Rooms were very nicely equipped with lovely bathrooms (great shower pressure) and very comfy beds. Staff were friendly and efficient and we enjoyed the excellent breakfast, leisure facilities and spa. From start to finish we had a lovely stay and couldn't fault a thing (apart from the non-stop rain which was out of the control of the hotel!)

"Accommodation excellent, a little mean on the cooked breakfast"

4
04/04/2016

Fantastic location in the heart of Ambleside, we had a suite with a view so loads of room and good value for money. Cleaning staff excellent, room was spotless for entire stay. Was disappointed with 'cumbrian breakfast'. I would surgest you fore-go this and opt to order separate items of what you would like. I.e. if you want more than a single mushroom order the amount in clear specified numbers. I had to say I would like 6 mushrooms. If you want more than one piece of bacon again ask in number. The same goes for toast and butter, this can make the whole ordering of breakfast rather laborious but its worth making a list prior to going to breakfast so you get what you want rather than some lonely looking items scattered about the plate. I also personally would fore-go the cumbrian sausage as well. also be aware a portion of tomato at breakfast is half a tomato grilled. But in comparison to all the other breakfast options I would give their poached eggs 10/10. Went for dinner just the one evening, and went to other places for our other four nights, dinner ok, not wow just ok. but as I mentioned the accommodation and staff are fantastic.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review and your fabulous comments about the team and our rooms. Glad you liked the suite with plenty of room for your stay and thank you for the compliments about the cleanliness we do have a great housekeeping team. Sorry to read you were a bit disappointed with our breakfast, our full Cumbrian breakfast is one of everything but you can order as many of each item as you like or go for the hearty double grill, toast can be ordered with your waiter or we have the lavish bread buffet with various breads, roll, croissants , crumptes, muffins ,pastries and here you can do your own DIY toast if you wish . I am sorry you thought order process was a bit long we will look to speed it up, but delighted you gave our poached eggs a 10/10. I do hope you will return to visit us and many thanks for the great comments about the staff and room - much appreciated.

"28 March 2016"

5
30/03/2016

Excellent hotel with friendly staff in a brilliant location. Nice welcoming atmosphere and comfortable lounge/bar with good fitness facilities and excellent pool. Bedroom was modern and comfortable and very clean and the hotel is perfectly situated for exploring Ambleside and surrounding area or to have relaxing retreat.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for posting your review. Sounds like you enjoyed your recent stay with us, we are blessed with a great location all on our door step and great staff. Thanks for the great comments about the hotel's facilities and glad you like the pool - hope you will be back soon.

"Easter Treat"

5
29/03/2016

We had been staying over in Hawkshead in our caravan over the easter weekend it had been a bit of a washout, we called in here for a nice meal and my partner suggested I stayed over for the night with my daughter as a treat to bring up our spirits, it did the job perfectly after our lovely meal, served by lovely staff. We retreated to our recently refurbishd very nice room both had a Jacuzzi bath then ordered drinks via room service. Had a very relaxing sleep in a lovely bed then down for breakfast again the staff were excellent and the food also, unfortunately we were unable to experianc any of the other hotels facilities as hadn't come prepared but will definitely be returning too do so

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review. I'm pleased we were able to look after you after your caravan wash out. Delighted you liked your room, our food and had a relaxing night's stay and that the team looked after you. Hope to welcome you back and yes the leisure is a must bring your swim wear - many thanks a great review.

"Wonderful"

5
29/03/2016

This is our first stay at The Salutation and it won't be our last. I am not a fan of the larger chain hotel in general however I was pleasantly surprised and I stand corrected. We had a wonderful relaxing stay and put this down to both the exceptional management and the hard working staff because they provided a practically seamless service. We love Ambleside and stay frequently preferring to eat out in general, but the food at the Salutation was so good, and the service was outstanding. The hotel is so comfortable, so relaxing, so friendly. I am running out of compliments! To all the Staff at the Salutation who contributed in providing an outstanding service, you gave us a wonderful Easter break... Thank you very much I salute you all.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you very much for posting your review. Your fantastic comments about the hotel are really welcomed, glad you enjoyed the food and your Easter break with us. We are lucky to have such a great team here at the hotel and I'm delighted with your compliments about them - there not a bad bunch! We look forward to welcoming you back to stay soon so we can look after you again and return the salute to you- many thanks.

"Lovely Hotel"

4
29/03/2016

We stayed here for 2 nights in a well appointed room with a balcony. The room was warm (a little too warm at night), the bed was huge but comfortable. There were a few little niggles with the coat hooks and toilet roll holders all hanging off the wall, so a few little repair jobs required there. The restaurant was clean, the staff were attentive and professional, the breakfast was delicious and you could order as much or as little as your appetite demanded. We had dinner one evening which was also very tasty and well presented. The bar area was clean and comfortable with lots of sofas and arm chairs, a nice place to relax with a bottle of wine. The spa was quite small but had two Jacuzzis, sauna, steam room and small pool. The outside Jacuzzi area was in need of a little TLC and a clean up of the area, it looked a little tired. All in all a very enjoyable stay at this hotel with good amenities, friendly staff and well presented tasty food.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review. I'm pleased you thought us to be a lovely hotel and that you enjoyed your breakfast band evening meal with us and found the bar and lounges good places to relax. Apologies for the couple of repair jobs in the room, we do have a full time handy man and it will be dealt with I am sorry we didn't fix it while you were with us. We have plans to re vamp the outside Spa area and hot tub - so watch this space but your points have been taken on board. Delighted that overall you had an enjoyable stay we look forward to welcoming you back.

"Easter Day "

4
27/03/2016

We booked in here on Easter Sunday for a three course Sunday lunch, which was lovely, all nicely cooked & presented with good service! We also used the leisure facilities for the afternoon afterwards including the gym, pool, jacuzzi, sauna, steam room, outdoor hot tub and a nice little tropical shower. Really clean, modern and just generally a great afternoon when it was a rainy day outside. Will definitely be back and will recommend to friends.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you very much for your review. So pleased you enjoyed your Easter Sunday lunch with us and that you then had a great afternoon chilling out in our leisure club. Your compliments about our facilities, food and staff are very much appreciated and look forward to welcoming you and hopefully your friends back again soon.

"It gets better every time we go!"

5
26/03/2016

Been coming to the Salutation since 2002, and it has greatly improved over that time. The hotel offers free parking, which is a godsend in Ambleside, especially in the busy season. It's controlled via a bollard system, with an exit code from reception. The welcome was good, three people on reception. Check in is from 3pm and we had room 202. Twin room with view over the front and on to the market place. Beds very comfy, all mod cons- tv, kettle,safe , toiletries etc. A couple of chairs in the room meant we could sit and admire the views out of the window. Room was very clean and looked as though it had recently been refurbished. Bathroom had a bath, a jacuzzi type one and a really good power shower. The hotel has a good leisure set up. Down stairs to a gym, pool, jacuzzi, steam room and out door hot tub. Robes and towels were provided in our rooms. The hotel looks as though it's had a recent refurb, very neat tidy and clean. Breakfast was excellent. Nice full English with local produce. A very good continental spread and local breads. Service was good and all staff from reception, to bar, to housekeeping were very friendly and efficient. Bar area was quite buzzing both nights we were there and restaurant was doing a good trade WIFI is free. Location of this hotel is superb, right in the heart of Ambleside, good for the shops and for walks out. Prices vary on rooms and time of year but w e got a. Winter saved deal at £90 b&b per night for two. Not much more than a local b&b but with great leisure facilities. A really good hotel, in a great location that ticks all the boxes.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for taking the time to post your review and I'm delighted you think we get better every time you come to stay with us your comments and compliments really are appreciated and I'm glad we were able to tick all the boxes for you. Its great to welcome back regular guest's who have been coming to stay with us over the years and have the chance to look after you. I'm delighted you like the hotel, our facilities , food and great staff and that we are getting right for you - many thanks.

"Holiday"

5
25/03/2016

I stayed at this hotel for 2 nights . Fantastic place . The rooms were clean and functional . Very comfortable. The heated pool , gym , sauna and steam room was absolutely fantastic . Well maintained and very clean . Breakfast we very good . Staff were great , helpful and extremely friendly . The location is great . All round a fantastic please to stay . Highly recommended.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review and I'm really pleased you enjoyed your 2 night break and that you thought us an all round fantastic place to stay - wow! We are blessed with a great central location and great staff both front of house and back of house they make a great team. We look forward to welcoming you back to see us soon.

"excellent hotel"

5
25/03/2016

brill hotel. Excellent facilities. As a family it had everything we wanted. Great breakfasts. Lovely bar. Great vetgetarian restaurants in Ambleside. Will stay again. Great pool with outside hot tub. Compact but great gym. Snug parking but we always found a place to park

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review, I'm glad we had everything you and your family wanted during your stay and that you thought us an excellent hotel, we look forward to your return.

"Welcome"

5
24/03/2016

The Salutation is a great hotel with a great team running it. Nothing is too much trouble and the location and facilities are second to none. Had a great time and can't wait to return. All the staff are so helpful you are made to feel so welcome it is a great place to unwind and relax,

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thanks so much for your review, I'm delighted that you can't wait to return and so pleased the team looked after you so well, glad you were able unwind and relax here - that's what its all about, look forward to your return.

"An excellent hotel"

5
21/03/2016

The salutation hotel is one of the best hotels we have stayed in whilst visiting the lakes. The service is excellent and the staff make it pleasant and enjoyable. The rooms are well appointed and clean. We didn't use the swimming pool or spa but they were available as well as towels etc. The parking can be a bit of a problem but other than that we will return again

"great hotel, facilities, staff welcome, etc"

5
21/03/2016

Just spent 2 nights here on a weekend break with friends- rooms lovely, comfortable, bathrooms clean, well appointed, breakfasts amazing and welcome/service from all the staff we interacted with was great. Will definitely come back here.

"Consistently good"

5
21/03/2016

The most recent of many visits to this hotel was, as usual, a pleasure. The standards of service, decor and cleanliness are high and it it feels like coming home, particularly as we could request a favourite room when booking. The breakfasts are exceptional and the quality and presentation of the evening meals have improved since we last dined in the hotel. The wonderful outdoor hot tub and pool are relaxing, but can be quite busy as this area is open to non-residents. As often mentioned the parking can be quite tight, but this is as a result of so many guests now driving vehicles the size of a small truck!

"Lovely and charming."

5
18/03/2016

We stopped here for two nights and had a beautiful stay. The health suite is stunning very clean and tidy. We took advantage and used the Canadian hot tub outside which was an added treat! The breakfast was amazing you ordered exactly what you wanted I ordered the traditional breakfast but with an extra sausage and egg which cost no extra! We also had a drink in the bar both nights which was relaxing and charming. And to top it of our room had a jet bath which again was an added treat! Lovely stay and look forward to returning.

"Best location in Ambleside. Fantastic breakfast"

4
18/03/2016

Comfortable room, if a little small. Bathroom very smart and most fantastic shower. Bed, pillows and linen very good. B/fast selection exceptional range and quality. Lift a bit temperamental and our room did seem a bit of a trek along cluttered corridors.

"Another excellent stay"

5
18/03/2016

Just returned from another excellent jazz break at the Salutation. Once again, without exception, the staff were first class. There was always a happy smile and nothing seemed to be too much trouble even though the nature of the event must cause a considerable upheaval to the usual running of the hotel. Well done to Paul and his first class staff. Looking forward to the next break in October.

"Another great experience"

5
16/03/2016

We recently returned from this hotel, having been given vouchers for our 60th birthday last year . As before , all was as we wanted . It's a hotel which is very relaxed and suits us well. Nothing pretentious or fussy . The food was lovely , particularly breakfast . The service in the dining room is very attentive but easy going and friendly . Nothing to make you feel out of place or uncomfortable . The dining room itself is well set out and adjusted for the number of diners which makes for a cosy , yet private dining experience . The Spanish waiters deserve a mention as they made a great joke ( in a good way ) about my new Spanish language skills . They were excellent . Our club room was lovely with great views. Huge comfy bed and everything we needed . Very warming comforting after a day's walking . Would def return and recommend

"Great second visit"

5
15/03/2016

This was our second visit to this hotel , our rooms were very comfortable and quiet with everything we needed, all recently redecorated and very clean All the staff from reception, waiters to the lovely cleaners are friendly and seem to enjoy working here , nothing is any trouble , breakfast had loads of choices We used the gym which was well set out the best I've seen in a hotel, loved the pool and jacuzzi especially enjoyed the Canadian hot tub outside , well done everyone at The Salutation

"And relax......."

5
13/03/2016

We stayed in a club double room it was fantastic! - an enormous comfy bed, spa bath & large shower. Spotlessly clean. The hotel staff are so friendly & helpful, they make you feel really welcome. The leisure facilities are great - simply a perfect place to stay. Highly recommend to everyone can't wait to visit again.

"Short Break In Ambleside"

4
12/03/2016

We were visiting Ambleside for an overnight stay and found the Hotel ideally situated in the centre of Ambleside. It was a short walk to all the shops and ameneties. Our visit was to have a meal at The Old Stamp House restaurant, which was only 5 minutes walk from the Hotel. Our room however was in an annexe which meant walking outside from the main building to reach the room, luckily it was not raining during our stay.

"Good things come in small packages."

5
10/03/2016

This was our first visit to Ambleside. We were blessed with beautiful sunshine. The hotel is the ideal place to visit this town. It is centrally placed with a bus stop and taxi rank close by. There is also a car park. The hotel is very inviting, the food and amenities were perfect and the bed was very comfortable. All in all a very welcoming and peaceful stay.

"Birthday treat"

5
08/03/2016

Fabulous hotel. Excellent facilities. Good restaurant with reasonably priced fayre. Very pleasant reception staff. Good selection of whisky. Gym. Pool. All very clean and New looking. Outside hot tub will be used a lot.!!! Very impressed.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review and for your kind comments about our restaurant, food, reception staff and leisure facilities - its all very much appreciated. Glad you enjoyed our whisky selection and look forward to your return.

"Miserable staff, miserable stay..."

2
07/03/2016

I was extremely excited to attend a 2-night stay at The Ambleside Salutation Hotel for my birthday. I had booked via the Best Western website and after briefly living in Ambleside myself a few years ago, I thought it was an excellent opportunity to see what all the fuss was about (I had heard good things). Unfortunately on arrival all my high hopes were shattered. I was greeted what I can only describe as the most miserable receptionist to walk the earth, I almost felt sorry for the lady sitting next to her. She was unable to find my booking, unable to smile or ask me how my journey was. Told me I wasn't booked, then found my booking and then told me in a very bitter attitude when I asked her a question that, 'You need to slow down the computer isn't as fast as you'. Perhaps I have high expectations, but what does a smile cost these days? This was just the first experience of many. On entering the hotel through the day, I noticed many people were greeted and asked how their day was going and not once me and my friend. I even at times began to prompt a 'Hello' or 'The weather's not too good is it' But still the heads were kept down and I went back to being the invisible guest. It was to my shock that we met a very friendly barman and an almost exceptional gentleman that could have been the manager who we only encountered on the last day, and offered to carry our bags. I feel if you are in your 20s, perhaps this is not the hotel to visit, the staff I feel are extremely ageist and never once explained anything about; breakfast, dinner, the pool or the spa facilities next door (we discovered this ourselves!) Highlight of the stay.... the free duck you get in your room. Oh I almost forgot to mention the best part of our stay. On arriving at the hotel in the evening and no one had told us you needed your key to open the door. As it rained we were watched by two members of reception, until one of them actually bothered to open the door (after 5 minutes) and then proceed to tell us off as if we were children for coming back at 11.46pm.... Most certain to say I will take my money elsewhere next time to another hotel, god knows there's plenty of them in the area with people who do want to look after you!

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your recent review which I was very disappointed to read, as you can see from our other reviews that comments about our staff especially our front of house team are extremely complimentary and negative comments about them extremely rare. With this in mind I would be grateful if you could contact either myself our Geoff Atkinson the hotel owner direct on 015394 32244 so we can discuss your experience and rectify this to all our mutual benefit. Kind Regards Paul Cookson General Manager.

"Location, location,location"

4
04/03/2016

We have stayed at many hotels in the Lake District but for the past few years we have always stayed here, the hotels is clean and well maintained and the breakfast is good, the Leisure centre is very good and the pool temperature is spot on, the car parking is always a problem particularly this last 2 years when there are always builders and contractors vans about, The new suites are very nice. However its biggest asset is the location right in the middle of the village, so good for shopping, cinema and the countless restaurants particularly in the winter months, it is the the only good hotel in the heart of the village, you just do not need to use your car. We would'nt consider anywhere else.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review, so pleased you enjoyed your stay with us and for your kind comments about the rooms, breakfast, and leisure facilities. Apologies that you found car parking a little tricky, we are on hand to move cars and facilitate more parking and as a rule any contractors or builders do try to park locally, unfortunately sometimes they need access to there vehicle's for their tools e.t.c, we would normally try to double park them on the occasions they had to be on the hotel car park. We do have a rolling refurbishment programme to ensure no room is more than 4 years old in décor facilities and furnishings and I'm delighted you like our latest Lakeland Rooms and I hope you saw some of the recently refurbished Club and Classic ones too - we are trying to keep the hotel in tip top shape for our guest's and especially for our returning guest's like yourself. I totally agree we are blessed by our location in the heart of the village with everything on our door step how lucky are we! Thank you once again for your comments and I look forward to welcoming you back to stay with us again very soon

"Very enjoyable stay"

4
03/03/2016

We have stayed in a few hotels /locations in the Lakes but this was our first stay in this hotel and first in Ambleside. We found the hotel to be very good - warm, clean,cosy, friendly and professionally run. We enjoyed the food and thought it very good value. Our room was a standard one and although quite small, it had everything we needed and more! The housekeeping was excellent. We also enjoyed the swimming pool. We enjoyed our stay and would recommend for those wanting a busy feel hotel in a town setting.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for taking the time to post your review. Your kind comments about the hotel are much appreciated by myself and the rest of the team. Glad you enjoyed the swimming pool and I'm delighted you would recommend our hotel to other guest's. I look forward to having the pleasure of welcoming you back to the hotel soon.

"Another wonderful stay"

5
29/02/2016

Having enjoyed a one night break at the Salutation last year so much we booked again for three nights this time. The staff are brilliant, the rooms very comfortable, the breakfast excellent and we ate in the restaurant one evening and had a lovely meal. It is in an ideal situation to enjoy lots of walking and then to come back to enjoy the pool and spa.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your review I'm really pleased you enjoyed your recent stay with us, thank you too for the great comments about breakfast, rooms, food, location and staff a brilliant team indeed we are lucky to have them! I agree the pool and sap are a must after a hard day on the fells and I'm glad you made use of this facility, we look forward to your return.

"Room for inprocement"

3
28/02/2016

Pool - way too cold!!! Seating - not enough considering number of guests that are about. 6 loungers just aren't enough Hot tub - just right. Secluded and made from timber. Very nice and worth braving the seconds of chill Sauna - lovely, hot hot hot - to warm you right up Lockers - broken. You'll be lucky if you can find a working one in the women's changing room

"Great value with excellent service"

5
27/02/2016

Stayed on a two night B&B deal and was pleasantly surprised at how good value for money this hotel is. Stayed in the Loughrigg Room which is rather small with a small bathroom, however the balcony with a view and the power shower more than made up for the limited space. Used the pool (which is a good size and very clean), the sauna and also sat in the outside hot tub in the rain!! The hot tub is an excellent plus after a long day walking. Breakfast was one of the best I have had in a hotel. The choice of food was good and everything we ate was of a high quality and very tasty. The staff were extremely friendly and professional from the person taking the hot food orders to the youngest staff member who effectively cleared tables.

"Consistent quality"

4
23/02/2016

This was our 5th visit and the hotel just keeps delivering good service, value and a thoroughly enjoyable stay. Recommend to all, have tried all types of rooms available -even the cheaper rooms are great in quality, they only lack space compared to the more luxurious

"Never disappoints"

4
21/02/2016

This was the 5th year to spend Februaru half-term in the Salutation. Never fail to be impressed by the quality of accommodation and they are also refurbishing rooms well before they have become shabby. Leisure facilities still looking good and breakfast never fails to disappoints, lovely creamy porridge to set you up for a day on the fells. Would recommend, will go for the 6th time next year!

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review and I'm delighted you enjoyed your half term break with us - glad you like the new décor in the rooms we like to keep a head of the game with the rooms! Glad you also enjoyed your breakfast with us the porridge is lovely and if you add a wee dram of whisky (that's on the side) it really sets you up for the day. Look forward very much to your 7th visit.

"Lovely stay with our dog"

4
19/02/2016

We were all made very welcome during our stay with our dog Daisy having a thoroughly fabulous time by the fuss of her made by the friendly staff. The room with handy balcony for the dog was comfortable. My only gripe would be that other dog owners had not 'scooped' their dog's waste. The breakfast was hearty and of good quality. Great location for the centre of Ambleside. Thank you

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Than you so much for posting your review and I'm pleased you enjoyed your stay with us and that your dog Daisy enjoyed being made a fuss of after all its' her holiday too. I'm sorry that you found other dog owners not as conscientious in cleaning up after their dogs on the whole most owners are but perhaps we need to keep an eye on this - thank you. We are lucky with our location with everything just on our door step and I'm glad you enjoyed a hearty breakfast with us - look forward to welcoming you and Daisy to stay again soon.

"Hotel is great value & has everything you need"

5
19/02/2016

We only stayed one night but this hotel is excellent & offers just about everything you want. Everywhere was clean & tidy, comfy beds & great breakfast. You can book for only one night even over a weekend other places in Ambleside you have to book for two nights. The hotel located in the heart of Ambleside & has the following: free car park, swimming pool,pool towels in your room, plastic tray for wet boots, sauna, steam room, hot tubs, coffee/tea in rooms, whirlpool baths, bar, restaurant, great selection at breakfast & great staff. Really enjoyed our stay.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for a great review your compliments and comments about the hotel and our facilities they are really very much appreciated and I'm delighted you really enjoyed your stay and we look forward to welcoming you back to stay with really soon.

"Great hotel for the Lakes"

4
17/02/2016

This hotel is superbly located in the heart of Ambleside. There are numerous great walks and sights to be seen within walking distance of the hotel - so just leave your car in the hotel's secure car park, fill up on their amazing breakfast buffet and cooked items to order and head for the fells. After a day's trekking, sailing or mountain biking - the hotel's swimming pool, sauna, hot tub or gym are a welcome relaxer. The rooms are also excellent - topped off by very friendly and efficient service. I would strongly recommend this hotel and will be paying a visit back there with my family hopefully soon.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your review 'great hotel for the Lakes' what a compliment, and for your compliments about the hotel our breakfast (award winning even if we do say so ourselves!) great team and facilities - I agree the leisure is a bonus and a bit of a must after a hard day on the fells, we look forward to welcoming you and your family to stay again soon.

"Lovely comfortable Hotel"

4
17/02/2016

We stayed at the Salutation for two nights midweek. The hotel is excellently situated in a prime spot in Ambleside and benefits from on site parking. The reception staff were very friendly and helpful. Our room was beautifully presented having been just refurbished to a high standard. The bars and lounges of the hotel are very comfortable. Breakfast was outstanding with a great selection from cold and hot. The leisure facilities are good also with nice pool and hot tub. I did not use the spa for treatments so can't comment. I would definitely stay here again in the future.

"Gorgeous"

5
16/02/2016

Booked as a treat so upgraded to the Rothay suite. Definitely worth it! Spa bath, 6ft bed, waterfall shower and private hot tub on the balcony. The perfect hotel room, I didn't want to leave! We dined in the brasserie in the evening and the food was lovely, and the staff who served us were great. Charismatic and knowledgable, which we always appreciate! Breakfast was great as well, although the room was so warm, we couldn't sit there for too long! Didn't use the leisure facilities as we had just returned from a busy weekend full of the like. We had a nosy round though, and everything looked great, so may have to try those next time! Will definitely be returning! The staff were so lovely, I wish I knew some names to put here! But thank you to all!

"Do not be deceived by the three star rating."

5
15/02/2016

The Salutation Inn is exceptional value for your money. Marriott'esq with added little touches; such as a quick check in, glass lift, nice rooms, thick carpets that dampen any noise, good gym, pool, sauna, steam room, pleasant restaurant and in the morning, whisky with your porridge.

"Wow"

5
15/02/2016

Delicious food, lovely attentive staff. Had roast beef which was great. Nice atmosphere. Fish good too. The staff are attentive but not intrusive. Wine reasonably priced. Booked return already. Excellent

"Great central location"

4
13/02/2016

We like eating in Ambleside so it made sense to stay there and the Salutation couldn't be closer to the heart of Ambleside. The free parking, although compact, was spot on and we were tucked in a room in a separate building which was just four paces from the rear entrance to the hotel so easy enough to pop across for breakfast. Breakfast was good, staff all very polite and friendly and the decor in the main building was really nice with lots of lounge/reading space. Our room was fairly large and comfy with a jaccuzzi style bath... the only down side was the large gap at the bottom of the door to accommodate the uneven floor, which let in a lot of light from the corridor at night.

"Ambleside Central"

5
13/02/2016

The Salutation in Ambleside is ideally placed for shops, cafes restaurants and buses yet retains a sense of repose especially in the rooms at the rear of the hotel away from the traffic. Parking is a bit of a squeeze but we did not fail to find a vacant place. The breakfast is outstanding so secure a breakfast inclusive room deal. The room we stayed in (408) was large, comfortable and secure with bath and shower. Zeferellis is great for cinema and don't forget the fruity buns at the Apple Pie bakery and tea shop.

"Another lovely stay"

5
13/02/2016

Feel like old friends returning home. Always a very friendly check in , happy staff. Lovely room with nice views over the town and hills. Leisure facilities are top class as is the food. Breakfast is one of the best I have had for many years. Excellent choice and value Can't wait to return

"Very comfortable and welcoming"

4
09/02/2016

We had a very enjoyable weekend away with family. The weather wasn't too good but the facilities were very good. The ambiance was very pleasant as were the staff. The only niggle was that the bacon at breakfast was a little bit tough.

"Great value for money"

5
09/02/2016

What a comfy hotel in the centre of Ambleside. Refurbished rooms are a treat. The spa pool, steam, sauna and hot tub just perfect. Dinner and breakfast were both top class. Staff were very helpful. So much so we joined the hotel club, and we'll be back soon.

"Love this hotel,"

5
09/02/2016

Love this hotel. The rooms are lovely. staff are really friendly. There is a pool. Steam room, sauna, jacuzzi, hot tub outside surrounded by trees ( great on a rainy day too) shower with different settings to have hot or cold with lighting effect. The hotel is located Ideal for long walks or a mouch around Ambleside. Only down side is it isn't on my for step. We usually have a day exploring the lakes then back to the pool etc before dinner. The dinner menu is good to if you like to stay in the hotel. Ambleside has lots of really excellent restaurants of all origins. The rooms are decorated with a luxurious feel most have spa baths. We have stayed in the lodges and the bigger rooms all are to a excellent standard never been disappointed. The bar area is really cosy large sofas and chairs to sit on even a piano if fancy playing a tune or two. Breakfast is just as you see in the photos, lots of variety and all freshly cooked.

"Not as good as previous visit"

3
09/02/2016

I was booked into a lodge room The walkway and carpet up the stairs to the room was a bit shabby There wasn't any parking in hotel it was very busy so had to park in street around back of the hotel As it was raining hard got drenched The hotel is in a perfect position and is to a good standard . I loved the hotel on my last visit but wasn't impressed this time didn't like the room around the back in the lodge .The newer lodge rooms are pleasant and in the flat , check when you are booking

"comfortable & helpful staff"

4
09/02/2016

we spent a long weekend of 3 nights at the Salutation and were very pleased with the staff who were extremely helpful, the facilities which were also excellent. Our room was one of the larger ones with a kingsize bed and was clean, warm an well kept with clean towels daily if we needed them. The ensuite had a walk-in shower which was also very effective and not like some of the dribbles you get in some hotels. The lounge area and cocktail bars were very well appointed and very comfortable. We ate dinner in the restaurant each night where the service was quick, efficient and the food itself was first calss. Breakfasts were more than adequate which a large selection of hot and cold dishes and ample fresh fruit.If there was one criticism it was that we arrived late due to very bad weather and road diversions. When we asked if we could have something to eat - biscuits and cheese would have been fine - we were told the kitchen was closed and there was only crisps and nuts from the bar available. But over all a very pleasant stay and thoroughly recommended.

"Lovely night away!"

4
08/02/2016

I was recommended this hotel by a family member, they advised how good it was for somewhere not too far away from home! The room was lovely, the staff were very friendly and the spa/pool facilities were lovely especially the outdoor hot tub!

"Brilliant!!!!"

5
08/02/2016

Spent Sunday here, there were plenty of parking spaces when we got there in the morning. We went for a walk to Troutbeck, then came back to the hotel and enjoyed a relaxing couple of hours in the pool area. Lovely pool, sauna, steam room and jacuzzi. We had a lovely meal in the Brasserie, staff were nice and friendly. I would recommend this hotel, my partner and I will definitely be staying again .

"A Short Break"

5
04/02/2016

Stayed in the hotel for a two night break, we were very impressed. Reception was smooth and very polite. The room was small but very nice and clean. It had its own balcony with great views, and a Jacuzzi bath which was very nice. The restaurant was fairly large well used very nice and well staffed. The staff were a credit they were nice polite and very helpful. The food was simple but nice although I ordered a gammon with chunky chips and yes thats all that came. I rarely go to a restaurant were you dont get something else on the plate even garnish so nice but lacked the wow factor. Breakfast though was superb great selection and quality eating very nice. We used the leisure facilities and again clean tidy and very nice. All in all a very enjoyable two days was it value for money, not sure but we did get a deal which included one evening meal. The location of the hotel is very central with bars and restaurants just outside the hotel.

"The best."

5
04/02/2016

We were lucky enough to be given a voucher for this lovely hotel and we bloody loved it!! Our special room had an outdoor hot tub. With no leaves on the trees we had an awesome view of the night sky. Totes romantic!! Love you, Salutation, see you soon!!

"Just perfect"

5
03/02/2016

Lovely hotel with a great central location in Ambleside, nice buzz in the lounges, bar and restaurant. Welcoming staff, even though we arrived at nearly 11.pm. Well decorated, equipped and comfortable room with fell views from the french doors and balcony. Really comfortable bed. The room was quiet overnight. Breakfast served from 8.00am until 10.00am, so a lie in possible! Breakfasts well cooked with a good choice of hot, and a fair choice of cold options, all delicious. Tea, coffee and snacks can be ordered in the lounge which was nice after a day on the fells.

"Returning again"

4
01/02/2016

I love this hotel having been here numerous times and I don't really want to write a negative but I have to say I was slightly disappointed with just one part of the cleaning, the dressing table was full of dust. It was reported and dealt with straight away. Apart from that the standards were as per usual. We stayed in the Rydal suite which was a good size and very comfortable. The staff again were very professional there was one member of staff who was exceptional ( blonde hair ) , who was very helpful finding us somewhere to buy some shorts so we could go into the pool. A tip for people wanting a stroll think twice about walking to bowness ........ It's a long way.

"A good Lakeland base!"

4
31/01/2016

This was our second visit to this hotel, staying one night on each occasion over the last two years. The hotel has everything you need for a relaxing break in the central Lakes. There is plenty to do without needing to use the car, with many beautiful walks close-by and a selection of interesting shops and restaurants. The staff are friendly and very helpful, the rooms very comfortable and the bonus of having leisure facilities on-site is most welcome. We will return!

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you very much for taking the time to post your review very pleased you thought us to be 'a good Lakeland base' - we are blessed with such a great location right in the centre of Ambleside with everything on our doorstep. Thank you too for the kind compliments about our staff, rooms and on site leisure facilities all very much appreciated - we look forward to your return!

"Midweek Break"

5
31/01/2016

We stayed for a midweek break,our room was in the lodge,which was excellent, comfy beds,plenty of hot water and a powerful shower and big towels,you don't get a great view,but how long do you spend in the room?Very quiet as well which was fantastic,the lounge areas excellent,food great,didn't get chance to use the spa hopefully next time.Overall an excellent hotel and we will return.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your great review, so pleased you enjoyed your midweek break with us and that overall you thought us an excellent hotel - very happy with that! Great comments too about our facilities, rooms and food - glad you like the big towels! Look forward to your return and yes a visit to the Spa is a must!

"Another great visit"

5
29/01/2016

Stayed at Salutations again for a one night get away. Brilliant deals to be had out of season. Beautiful room and great staff. Nothing was too much trouble. The little extras make all the difference Thank you once again for a lovely stay.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you for your review and really delighted you enjoyed 'another great visit', we have a great team here at the hotel and I'm pleased they looked after you so well- we do try to make a difference and go that little bit extra. We look forward to welcoming you back soon.

"A first rate weekend base"

5
27/01/2016

We stayed here for a weekend Lakes visit and it was perfect. The name itself is enticing and the hotel lives up to it. We arrived quite late on Friday evening and were given a warm welcome. The residents' lounge is huge and beautifully laid out with comfortable chairs. Our room, in the adjacent lodge, had a huge, very comfortable, bed and luxurious bathroom with a really good shower and big towels. We didn't have time to visit the spa but will return and make sure we do next time!

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review and I'm so please you enjoyed a warm Salutation welcome for your weekend break. Glad you liked one of our fabulous Lodge Rooms big towels et al ! Sounds like we ticked all the boxes - but you must try the Spa next visit we look forward to your return.

"Superb as usual!"

5
24/01/2016

This is our favourite hotel here in the Lakes! We treated ourselves this time and stayed in the Rothay room which was extremely high standard and had the added bonus of a luxurious hot tub overlooking Loughrigg, which was covered in snow. The friendliness of the staff is wonderful, this time looked after by Giovanna on reception and Pavel and team in the restaurant. They are all very courteous and we enjoy getting to know them personally each time we return. Hoping to return soon , we would like to say thank you again for making our stay in Ambleside extra special!

"Home from Home"

5
23/01/2016

The only way I can best describe this hotel is to say it feels very much home from home. Its so comfy, warm and friendly, and on this visit we decided to opt for the Todd Craig room which I believe is fairly new. A corner bedroom which is a great size, huge fantastic bed, modern and contemporary bathroom with under floor heating, and a lovely lounge area which then leads onto a balcony with a table for two and a Jacuzzi to boot. I didn't know what excited me the most, the Jacuzzi (bathrobes and extra towels supplied in wardrobe) or the absolutely fabulous air-conditioning unit which the hotel has installed in the room. Before you think I'm crazy, both my hubby and I can't bare hot hotel rooms and we applaud the hotel for installing a brilliant air-con unit! Wi-fi worked a treat and the coffee pods supplied were very tasty to. Breakfast was lovely and like last time was of a good standard. The hotel is perfectly located for shops, pubs and restaurants and all the walking you can muster. I think the hotel have updated a number of their bedrooms with style and warmth, and it's such a pleasant hotel to stay in. Well done.

"Hiking base"

5
21/01/2016

Just had 5 nights at this hotel. Excellent service and room. Leisure spa excellent as well. Meals in brasserie and breakfasts superb. Staff all friendly and whole experience couldn't be faulted. The hotel is situated in the centre of Ambleside which provides easy access to several excellent hiking routes.

"great hotel in ambleside"

5
21/01/2016

just back from our second visit to the salutation in ambleside, and i would recommend this hotel to anyone visiting the town.our room was big,huge bed and great bathroom,free paper each day, water in our fridge.breakfast in the dining room was superb ,a great choice you could have fish or full english or fruit ,porridge etc. the staff at reception were so nice, helpful,smiling,and in the basement there is a pool gym sauna absolutely brilliant.booked again for may cant wait.

"Friendly staff and lovely rooms."

3
20/01/2016

My husband and I went to the hotel specifically for the leisure facilities and locality. The treat was for my husbands 50th birthday and our 10th wedding anniversary. We were greeted by very friendly staff and given our room, which was very cosy, nicely decorated and spotlessly clean. Breakfast whilst some of it was delicious, the scrambled and poached eggs were disgusting and very under cooked! On the 2nd morning I had a shard of glass on my cooked mushroom. Bringing it to the attention of one of the waiting on staff, they offered to ' change the mushroom,'. This made us eat elsewhere during both evenings of our stay, as we couldn't be sure of the quality of meals. Whilst we had a fantastic time in Ambleside, I felt the hotel was over priced and lacked some attention to detail.

"Brilliant winter break"

5
17/01/2016

We had never stayed at this hotel in all the years we have been visiting the lakes and this begs the question Why !! .Its brilliant in so many ways ,we loved it.From the moment we checked in to departure we were looked after by everyone ,nothing was too much trouble,the staff are excellent. The club room was lovely, the lounge was so cosy in the winter evenings, we had a few bottles of wine in our fav spot by the fire,we loved it so much we are going back in a few weeks and again in November.If your looking at going to Ambleside stay at the salutation ,you won't be disappointed.The hotel is right in centre of Ambleside which has plenty of restaurants ,bars and pubs etc tho the hotels food is very good aswell

"Quality and comfort at it's best"

5
17/01/2016

Stayed here over the weekend 15/17th January as a special 50th Birthday treat for my wife. Good location and free parking at the hotel , always a bonus in Ambleside. Friendly welcome and easy check -in . Perfect room on second floor ( there are only two and served by a lift too). Room 202 is at the end of the corridor and lovely and quiet too. Had two quiet. warm and comfortable nights sleep followed by an excellent breakfast that is better than any other I have had in other hotels. The bar prices are okay and there is a laptop and printer available to guests at no charge too. The wi-fi is pretty good too ( once you have entered the 19 digit access code !! ) although you are disconnected after 4 hours ( whether you are using it or not ).The hotel is dog friendly and there are a number of rooms available for you and your furry friends. All the staff are friendly although conversation with some is a little difficult as the majority are foreign speakers ( something that is prevalent in Ambleside ) . The bonus is the health spa and pool in the basement . It is free to use with a nice pool , sauna , steam room , jacuzzi and a gym too. All in all the perfect place for a romantic weekend or as a base for walking in the hills.

"Perfect."

5
17/01/2016

Stayed Friday to Sunday. Lovely hotel. Very friendly staff. Room on second floor lovely . Spa access included. Very relaxing. We have been before. Just gets better each time. We will be returning next year.

"Warm and friendly"

5
17/01/2016

Spent 2 nights here , large room with lovely comfy super king bed , room immaculate this hotel has a lovely homely feel , staff friendly and professional and leisure facilities were excellent .cooked breakfast could be better , continental breakfast had plenty of choice , we did not eat in restaurant so cannot comment . Hotel in prime position in town .overall had a fab stay and would highly recommend . We will be back.

"A pre-christmas break"

5
17/01/2016

Stayed in the Helvellin suite once again. A lovely large bedroom and lounge. It also gives you the choice of a large bathroom with bath and walk in shower The hotel has several lounges to sit in. Two have fire places and one has a bar. The restaurant is excellent, serving a full breakfast brunch and evening meal. The menu is wide and varied and should suit all tastes. The food is always cooked perfectly and the staff are helpful and friendly and nothing ever seems too much trouble for them. We have already booked again for this year.

"Our Favourite Hotel "

5
16/01/2016

A lovely hotel in a great location, love the pool area and the rooms, staff is friendly, could be a bit more attentive at breakfast though. Breakfast itself is just perfect with everything you could want. We're here the third time now and will be coming back next year

"Great Stay excellent staff"

5
14/01/2016

We intended to stay for 6 nights over New Year, we had a great stay and enjoyed every moment so we stayed an extra night. Food and entertainment was great and although we had a small double it had great views. If I have one small criticism communication needs to be improved there were several issues during our stay (which could not be helped) but you were left to discover them yourself. An example is the spar was closed for a day due to power problems the next day we asked at reception if it was open and was told yes when we got there one Jacuzzi was not working nor was the steam room, we were disappointed had we been told at reception we would have been prepared. There are some other examples but the message to the hotel is if you have problems put up a notice or point it out don't wait for the guest to ask. That said it's a great hotel with great staff we are booking for this New Year and hope to return before then.

"Just Brilliant"

5
11/01/2016

I have to say this hotel is without doubt an absolute gem.We stopped in room 114 for 2 nights and it was spotless,lovely and warm,modern and the bathroom was amazing!! All the public areas were so well appointed and cosy.Staff in the hotel were superb and very helpful too.But the crowning glory of the salutation is the breakfast,i cant begin to tell you how fantastic it is and the choice of food incredible.So if any one is going to the lake district and you are undecieded where to stop you got to stop here.its fabulous.O also the spa is brilliant too

"Excellent hotel"

5
06/01/2016

Have had a wonderful stat at The Salutation over four nights. The staff have been wonderfully friendly over the course of the stay both front of house and in the dinning areas. Having two dogs the hotel is wonderfully dog friendly and only a modest charge is made, I.e you are not ripped off. Breakfast is varied, filling and of high quality, the staff are attentive and helpful to ones requirements, I don't like butter! The room was great, spacious for my wife and two dogs, warm and cosy in the rain with good facilities. Nice to have a jacuzzi bath and the water filled up quickly. The Salutation is dead centre so easy to get anywhere and generous parking is most helpful. I didn't use the leisure facilities but my wife did where there would be only minor criticism in terms of some of the apparatus not quite working as it should but this is a minor blemish on what I would call an exemplary stay. Come back we will for sure. Worth booking through a booking site to get the best possible price, at full price it would be at the top of our budgets in honesty but through booking.com we had a very fair deal. Go stay!

"Total relaxation!"

5
05/01/2016

Just returned from another two nights at this fabulous hotel! We come here at least once a year! The spa facilities are great. We had a lovely room with a balcony overlooking the town this visit but they're all lovely! Breakfast is amazing too! Would recommend to all :-) See you soon, C&J

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review, so pleased you enjoyed a relaxing break with us, I agree the Spa is great and nice to spoil your self with a pamper or just chilling by the pool. Glad you thought our breakfast was amazing it seems to go down well with lots of choice. Look forward to welcoming you back to relax again - don't leave it too long.

"Superb visit"

5
04/01/2016

First the negatives...... There were'nt any! Impressions on arrival, easy secure parking right outside the hotel which is bang in the centre of Ambleside, great location. Very helpful staff on the desk and also offers of help with our luggage. Previous comments of another reviewer were obviously taken on board in relation to this. The room, (103), was very clean spacious and had a balcony over looking the town and fells beyond. The bathroom also had a modern spa bath and was well stocked with toiletries, and again immaculately clean. Lounge area and bar was lovely with lots of different cosy areas. The evening meal was excellent, as was breakfast the following morning. The dog was welcome in an allocated area away from other diners, which was also very comfortable. Service was fantastic throughout and I would highly recommend the Salutation Hotel.

"Excellent New Year package. Fabulous food, staff. Nothing too much trouble."

4
03/01/2016

My friend felt we could not do New Year at home and we chose the Salutation Hotel as they had a deal for two nights over New Year. We have had meals there before and the food is fabulous. We were not disappointed. Our rooms were lovely, staff friendly and nothing was too much trouble. The New Year package included entertainment which was well planned. Will certainly be staying there again.

"Fantastic New Year deal"

5
03/01/2016

Stayed here 3 nights as part of New Year deal. Plenty of room to park car behind hotel. Staff were overwhelmingly kind, friendly and helpful. Extremely well trained. Room was adequate but compact. Plenty of storage space but nowhere to hang or dry wet weather walking gear. Clearly not a walkers hotel! Food and wine were excellent for breakfast, afternoon tea and dinner. Entertainment was fine, including harpist, singers, Scottish pipers and disco. We are already booked in for next year. Hotel is so central for everything in town.

"Disappointing stay"

2
01/01/2016

Although the hotel had a number of redeeming qualities we did not find it good value. The positives were some of the facilities, good pool with indoor and outdoor jacuzzi. Good breakfast also.... However we were very disappointed with the lack of customer service especially when we arrived. Checkin wasn't efficient and definitely not friendly. Asked for help with the luggage on several occasions but were told it was self service ! We struggled with the luggage to a adjoining biulding up several winding stairs. The Internet was unnecessarily complex to use and not available in our room. The room was basic and we had to call them to complete the preparation. When you pay over £200+ for a room you expect representative customer service and value. I appreciate it was a busy period but that should not impact the level of service. I would find it very difficult to justify spending this amount again at this hotel when I have stayed in much better hotels for much less. My apologies but this is a honest reflection of our experience , I would be glad to spend the money if I thought we were getting value !

"Excellent twixmas break"

4
30/12/2015

We spent three nights B & B at the Salutation Hotel. Spacious family room, lovely modern bathroom with jacuzzi bath and walk in shower, great breakfast and thoroughly enjoyed the pool and outside hot tub. Good atmosphere in hotel and free parking which is always a big bonus in Ambleside.

"Christmas visit."

5
28/12/2015

We spent Christmas with two friends at the Salutation Hotel and it could not have been better. Such helpful, friendly staff, a warm atmosphere, comfortable bedrooms and plenty of cosy armschairs to relax in. The swimming pool area was super and well supplied with showers. On Boxing Day we enjoyed a boat trip on Lake Windermere which was included in the tariff and we were given gifts by Father Christmas too.! The amount and variety of food was amazing and delicious, well done chefs. Entertainment included a Neil Diamond tribute act which was excellent . Thank you to Mr. Atkinson and all the staff for such an enjoyable time. We hope to return to sample more of the Cumbrian hospitality in the future. Sue and David Cox. We

"The most wonderful Christmas break."

5
28/12/2015

First can I say that initially we thought this stay was rather expensive, but it reality it was worth every single penny. Everything was over and above my usual high expectations. The staff were so helpful and worked like a very happy family. Food entertainment,(especially on Christmas day night) leisure facilities, decor, rooms (we had a jacuzzi bath), etc would all receive a 5* rating from me. The boxing day boat trip on Windermere lake was fabulous.They'd thought of every last little detail to make your stay so memorable. The added bonus was that we were able to take our dog Betsy with us. We weren't given any lesser quality room because of the dog, and they even had a HOT power shower outside (with towels provided if required) to clean your muddy dog. Dogs were allowed in the lounge areas which doesn't always happen in other "so called" dog friendly hotels. We're already penciled in for next year.

"Great for dogs, and people get pretty well looked after too."

5
23/12/2015

Came here to recuperate for a pre-Xmas break and is just the ticket; one of the best spas in a dog friendly hotel, with comfortable rooms, a great balcony and a large padded floor mat for the dogs, plus a print out of local walks. Breakfast here is superb, wide choice with delicious extras on the cold buffet such as figs and thick slices of ham or smoked salmon. Evening meals were satisfying but not so hot on the vegetables which didn't live up to the 'fresh and local' promise due to being overlooked, which always reminds me of the school dinners of my youth. Staff are ever helpful and really look after you so full marks to them for all their efforts at such a busy time. This hotel has wonderful comfy lounges so ideal to hang out with a drink and a book on a wet day. Treat yourself!

"Great hotel, great location"

5
23/12/2015

We stayed as part of a larger group, for a Christmas party night. The hotel is excellent. Our room was clean, very comfortable and had a great view over the town. It also had a small terrace with a table and chairs but unfortunately the weather was too inclement to be able to make use of it. The staff, with the exception of one female member of the reception / bar team who I can only assume was absent the day they ran the customer care course, were superb. Very friendly and very efficient. The evening meal was excellent. The food was well cooked, well presented and brought to the table piping hot. Very often, when large parties are involved, the quality of the food can suffer but this was definitely not the case here. The breakfast, the morning after, was equally good. The location of the hotel was very good, being situated right in the centre of the town. Whilst we managed to park in the hotel car park without problem, it very small and parking is limited. All in all, we had a superb stay and I would not hesitate to recommend this hotel.

"Great place to stay"

5
14/12/2015

We have been to the Christmas party night here for the last 5 years. They get better each year. The staff are so helpful, the food great and the rooms fabulous. We had a new room with its own hot tub on the balcony which was well worth paying the extra for. We have booked again for next year. I would definitely recommend this hotel.

"Beautiful Hotel with Lovely Friendly Staff"

5
11/12/2015

The hotel was beautiful, clean and very homely especially the three reception rooms as they had lots of comfortable sofas and armchairs with several fireplaces adding warmth and the general feeling of well being. The staff were friendly and efficient and nothing was too much trouble, it was very evident on speaking to the staff that they loved working at the Salutation Hotel as the atmosphere was a very happy one. Our room was very comfortable and airy with two large windows. We had two large radiators in the room plus one in the bathroom so it was very toasty infact we turned two off at night. The facilities were well thought out with tea making facilities that included a tea pot and even a tray for dirty boots!! The bed was comfortable and the shower was one of the best we'd had in a Great Western Hotel and the Jacuzzi bath was fab. The large restaurant was lovely and bright, with excellent service, the breakfasts were gorgeous with lots of choice for those who like a traditional cooked breakfast or for those who like a continental. Our only negative is that the evening meal was poor and the fish pie and the mince pie(their signature dish - name I can't remember), had obviously been heated up in the microwave and it was so hot it was scalding and had lost its flavour, however the service was great and the ambiance of the restaurant was lovely. We enjoyed the spa, although small it was very compact and we thoroughly enjoyed the hot tub. We would definitely recommend the Salutation Hotel and will certainly be returning in the future. Thank you

"Ambleside Salutation"

4
11/12/2015

When approaching the directions are totally inadequate. I appreciate now this is an impressive location but this doesn't help in the dark and wet is raining. The issued directions only state and "on to the hotel! " Give better directions of your location

"50th Birthday weekend "

5
10/12/2015

14 of us stayed here in October for the weekend , couples ranging from early 20's to the old guy Rob who was 50 that week . Absolutely loved the Salutation , rooms were spacious and warm and immaculately clean . All the staff were very professional and smart and I would say it easily merits 4 star . The evening meal was ok not brilliant but the young guy who took our order was brilliant , very patient with us all and great sense of humour . The breakfasts were very nice too but i think not a lot of people eat in the hotel at night as there are other eateries around . I would definately stay again .

"Holiday"

5
06/12/2015

Week's walking in the Lakes with family. Awful weather but great hotel and excellent breakfast. Room a little small but very clean Very comfortable bed. Leisure facilities great and also very clean. Helpful staff at all times.

"Perfect"

5
05/12/2015

We have been coming to the Salutation now for 15 years and have always enjoyed our stays. This time was to hold another "memorable" party!! Thank you to all the staff who kept the secret from me....you know who you are!!! Once again nothing was too much trouble and all our family and friends praised the staff, the rooms and most importantly the friendly atmosphere. My party night was a great success (special thanks to Alison, Sandra and Geoffrey) the food was fantastic and to the standard we have always experienced. Thank you, thank you all for an excellent time as always. Some of us will see you in February!!

"Lovely hotel with minor niggles"

4
04/12/2015

The hotel was lovely, it was clean, fresh, seasonal, and homely. The receptions rooms had an abundance of armchairs and sofas through three different reception rooms, all very comfortable and warm. Couldn't fault the staff for their professionalism, politeness, and customer service. The room was spacious, with all the necessary extras - tea, coffee, trouser press, radiator, tray for dirty boots!! But if you have an upstairs neighbour with a bladder problem the creaking floorboards and doors closing all through the night is really disturbing. The room was cold and couldn't get the radiator to work. That's easily solved though just ask at reception! The bed was comfortable and the shower was very effective. Jacuzzi bath was a novelty. The large restaurant was lovely and bright, with excellent service. The food was tasty enough but I was disappointed in the quality and the fact that it didn't match the description on the menu. The fish pie was salmon and prawn no haddock or cod or smoked fish was included as the menu stated. The dessert of their variation of Eton Mess with chocolate brownie, but it wasn't. There was no fruit, or coulis or brownie, it was a cream meringue with chocolate sauce on the top. It was nice but not what was expected. Overall the food coming out of the kitchen appeared in good quantities and most people were delighted. The spa was small and basic. Not much seating available particularly as the spa was open to non residents so it did force our decision to leave as there was not enough seats for us to relax after the swim or steam room. The spa was very pleasant and with a discount for hotel residents made the prices very competitive. Staff again were very nice the treatment was standard and enjoyable. I would definitely stay again but would seek for better prices on the rooms because they can vary depending how early you book. The surrounding town is small but has an abundance of walking, hiking, climbing outdoor shops. A variety of restaurants also around to suit all tastes. Some great walks from here and lovely views when it's not raining ??

"excellent"

5
03/12/2015

we have been coming to the Salutation hotel for 6 years and it gets better. We have always had excellent service and the staff are very friendly. We look forward to our next stay. the Westmoreland Christmas party weekends are very good.

"Always a great stay"

4
28/11/2015

The rooms are always clean and comfortable. Some have great balconies to sit and look over the town and fells. The spa, pool etc is a welcome spot at the end of a long day. Only downside is the cost of the rooms.

"Can't fault the accommodation or food "

4
28/11/2015

Had a lovely 5 night break. The accommodation and food was very good, the only complaint was two children running about in the lounge and at breakfast time, which was more a complaint about the Father than the hotel. We used the spa facilities, which I felt could have been better, the steam room had hardly any steam in it and was cool, the pool was cold and it was not clear how the jacuzzi worked. All in all it was an enjoyable experience and we will return at some stage.

"Well worth a visit"

4
21/11/2015

Situated in the centre of Ambleside in the English Lake District this hotel may look a little old from the outside but do not let that worry you.The hotel provides a very welcoming comforting experience.Exceedingly clean the bedrooms are very comfortable with modern facilities and nice touches. Breakfast was one of the best we have experienced. We can recommend this hotel to anyone

"Great location and a lovely hotel."

4
20/11/2015

I have not stayed at the Salutation Inn for a number of years and wondered if the high standard found then had been maintained. It was as good as ever and has even improved. The décor in the public rooms is beautiful, tasteful and the bedrooms spacious and well equipped. The staff were friendly and very helpful and the breakfasts would do justice to a five star establishment. With free parking on site and one of the best swimming pools in this class, the hotel is the best in Ambleside.

"Great Hotel in the Lake District"

5
17/11/2015

I booked this hotel for a one night stay on a bed and breakfast basis with my wife and dog as a Superbreak. We received a complimentary room upgrade to a room with balcony. We chose the hotel as it had received great reviews on Trip Advisor and other similar web sites - we weren't disappointed. The staff were extremely friendly and efficient.

"Fantastic stay"

5
16/11/2015

Just returned from a 2 night stay. Hotel was great, clean, tidy, great reception and all staff attentive throughout our stay. Great buffet breakfast and all at a reasonable cost. Couldn't fault it!! Will certainly be calling again. Highly recommended

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review. 'Fantastic Stay' 'Couldn't Fault Us' well it doesn't get much better that! Your comments about the hotel and our great team of staff are really very much appreciated, look forward to your return.

"Why is this only a 3* hotel"

5
10/11/2015

I cannot sing the praises of this hotel enough. The staff were very friendly, efficient and helpful. The ammenities were excelent as was the food. We took a suite which was very well equiped,with a hot tub on the balcony. The bed was large and comfortable whilst the en-suite was excellent.The breakfast and dinners were of such a high standard they would rival any 5* + hotel in the world. Best of all the price was great value for the money. We loved it so much we have booked again for 2 stays next year, Why is it only a 3*?

"The Best"

5
06/11/2015

This has always been our favourite hotel .It just keeps getting better and better.Had a even better room than the last 3 times .The décor was lovely and the bonus of a balcony too.Its spotless in all areas The staff are all lovely.The Treatments at oxleys are always fantastic too.

"2 day stay in ambleside"

4
04/11/2015

Lovely hotel.well decorated.lovely room.stayed in a club double.breakfast excellent.very good choice.not as impressed with evening meal.choice of menu quite limited.staff very helpful and friendly.we made good use of the pool.

"Top Hotel"

5
29/10/2015

A fantastic find. Decor is modern and new in every respect. Staff very efficient and friendly. Very well located in the centre of Ambleside with everything around you.....shops...restaurants....cinema. Hotel parking is easy and secure. Bedrooms clean , modern and large. Very nice reception areas and bar. Great gym, swimming pool, sauna and outdoor hot tub. Thoroughly recommend it and had a great price on Hotel.com when I booked about a month beforehand.

"Great place to stay."

5
28/10/2015

Cracking room more like a suit with lounge area, spotlessly clean, good bed. Nice breakfasts, hotel is nicely decorated & the spa gym sauna ect is all very nice. Friendly staff. Great place to stay as a base to do some walking. Highly recommend this place!

"Top Class"

5
27/10/2015

Travelling through the Lakes with no booking and pulled off the road to find a place for a couple of nights and thank goodness we found the Salutation -it is impeccable : , tasteful decor ,absolute comfort , really good restaurant ,attentive staff -every last detail considered in the planning of the rooms -could not fault anything and was delighted with the experience . A perfect base to see the lakes

"Relaxation and comfort"

4
27/10/2015

A return to this hotel with high expectations from the previous visit. The hotel gave us a relaxing and very comfortable stay, however a little upset at the room that was given to us(219) at the back of the hotel and overlooking the car park and sometimes noisy from the bottle rubbish being put out from the bar. The room was a nice size but shabby and clearly overdue an update. The breakfast and hotel was again excellent and the weather allowed us to have 3 very good days walking. The Wi-Fi was again non existant and seems to be a constant problem unaddressed.

"A perfect base to enjoy the Autumn colours in the Lake district."

5
26/10/2015

My wife and I made our annual visit to this hotel for 4 nights w/b 21/10. We prefer this time of year to enjoy the autumn colours in the Lake district Having arrived after a 5 and a half hour drive we make full use of the spa facilities at the hotel which are excellent. Staff are friendly and customer service is first class. We complete our daily walks from Ambleside treating ourselves to a massage onsite at Oxley's on our last day. Two of our favourite walks are to Windermere with great views along the way such as Jenkins Crag and Orrest Head and a boat ride back to base. Also a circular walk to Grasmere via Rydal hall. We are always impressed by the choice of food at breakfast which caters well for all tastes and has very good vegetarian options. We tend to book the same room and are impressed by the facilities,cleanliness and regular redecorations and updating. In the evening we have a drink in the bar but dine out at one the many excellent local eating establishments. Our current favourites are Dodd's, Fellini's, Priest Hole and Lucy on a Plate. Once again a great stay and we highly recommend this hotel.

"great breakfast."

5
21/10/2015

a lovely hotel in a perfect position warm friendly and clean, breakfast was really good choice, but the dinner menu let it down a little, as we were bed and breakfast only we chose to eat in the hotel on our second night but we were disappointed with dinner menu, but the hotel and the staff ticked all the boxes for us. fabulous.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review, I'm sorry that you felt a little disappointed and let down by our dinner menu, we serve a local traditional menu with our own slant on other dishes , I'm sorry that on this occasion we failed to come up to the mark for you especially when you enjoyed our breakfast so much once again please accept my sincere apologies that we didn't get it right for you. I am pleased that despite dinner the hotel and our staff ticked all the boxes for you during your stay and I do hope that we can welcome you back soon to rectify your dinner disappointment.

"A quality experience"

5
17/10/2015

My wife and I spent a few days in the Salutation in September 2015. You don't usually associate Ambleside with a Corporate Group hotel but that, of course, is what the Best Western Salutation is. But we're now of an age at which comfort is important as is having somewhere to go if the weather is bad - not possible in the average B&B or tent. And, to be fair, the Salutation doesn't shout 'corporate' at you when you first see it. The car park is secure and limited to hotel guests although it has to be said that finding a parking space is a challenge. But it's not impossible and if you have the time to wait until a few people drive off in the morning you can do what we did - move your car into one of the better spaces and then travel around by bus or on foot. The bus service is excellent and the drivers are as informative and helpful as tour guides - although the volume of traffic now attracted by the Lake District does mean that the buses have a job to maintain their schedule. We can't comment about all the rooms but the Club room we had was very well equipped and comfortable with french windows leading on to a flat roof where there were plants and table and chairs. Our only grumble, I suppose, is that the bathroom lacked enough 'shelf space' for our toiletries - a deficiency common to many hotel bathrooms in our experience. The swimming pool downstairs is not,of course, enormous but we were usually the only guests using it. Breakfasts were excellent, offering a wide choice and, as far as cooked breakfasts are concerned you can have double, triple, etc of any or all of the items on the menu. We never sampled dinner, tempting though they looked, because we wanted to explore the local eating places of which there are many. I was reminded during our stay at the Salutation that the quality of service provided by any organisation is not simply about getting everything right to every customer, first time. It's also about how they react when things go wrong. We had occasion to bring a few things to the attention of the management and even made it clear that we were not complaining in the usual negative sense but simply pointing out a few facts. The manager we dealt with responded immediately and we ended up with a handsome discount on our bill - although that was not what we were aiming for. All in all, we thoroughly enjoyed our experience of the Ambleside Salutation Hotel and will very happily go there again.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review, I'm pleased your overall impression of us was a quality experience - thank you. I do apologise for the couple of little things we got wrong but thank you for bringing to our attention so we could rectify them quickly - I'll certainly look at more shelf space in the bathrooms! Your comments about the hotel our breakfast, facilities and staff are most welcomed and I look forward to welcoming you back to stay with us soon.

"Two wonderful nights and three great days walking"

5
16/10/2015

As part of my 60th birthday celebrations I was taken to stay here. We both made use of all the wonderful hotel facilities. We found the staff both helpful and attentive. George our dog was also made most welcome. We enjoyed using the leisure club and also made use of the hot tube on our balcony. Fabulous breakfasts.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for a great review, I'm delighted you enjoyed your 60th birthday celebrations with us and that George had a good time too , we do like our four legged friends to have a good holiday as well as our two legged ones! Also pleased you though we have fabulous breakfast now that's a compliment look forward to your return and George too - perhaps you could treat him for his birthday!

"Comfortable and well located but parking facilities need improving"

4
14/10/2015

We stayed for 3 nights in early October. The hotel is well located for touring the lake district. We had a club room on the second floor at the rear, so nice and quiet with an ok view over the car park to the hills beyond. Our premium priced room was reasonably spacious, although not exceptionally large, well furnished with a very comfortable bed and a nice shower/bathroom which included a walk-in shower as well as a bath. There was a Sitting area with two comfortable chairs. All was very clean etc. Breakfast was excellent quality, with a wide choice. We also had an evening meal on one night in the Brasserie restaurant and that too was excellent (although we only had one course plus drinks) with very good friendly service and a very pleasant atmosphere. Also, with the 10% off voucher for residents dining it was no more expensive than most other local restaurants/pubs. The main downside to the Salutation Hotel is the very tight on-site parking available, which is always fully occupied from late afternoon. The hotel claims one parking space for every bedroom. We did manage to park each day but it was very tight and there are some spaces where we would prefer not to park anyway. For a hotel outside London and in this price range (we paid £467 for 3nts B&B) we do not expect to have to worry about safe on-site parking when we return each day.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review. I'm pleased that you enjoyed your stay with us and that you found our the Club room to be clean, comfortable and well furnished. I'm also pleased you enjoyed our breakfast spread and took advantage of our residents dinning offer and enjoyed your meals. I am sorry that you found the hotel car parking a little tight, we do have one space per room , we are always on hand to help with car parking and are always looking into ways to facilitate more spaces but I apologise that you found parking a little difficult. I hope this will not deter you visiting the hotel in the future and I look forward to having the pleasure of welcoming you back to stay.

"Comfortable and relaxiing."

5
12/10/2015

Just returned from a 2 night weekend stay at the salutation at Ambleside. we paid extra for a very spacious club room and bathroom. It had a very comfortable huge bed.The size of the TV matched the room, and we had a lovely view of the main street and the green surrounding area, from the front and side window. The décor was dated/drab but this could be debatable depending on individuals taste. (dark orange/rust/brown). Both evenings we ate in the relaxing and spacious Hotel Brasserie, and considering we take some pleasing, neither of us could find fault with the three course meals we chose. (local traditional menu along with a curry dish, fish option and vegetarian. and daily special). Service, quality, and presentation was very good. varied choice and good value! Breakfast was excellent, so much choice. All staff made our stay such a pleasant relaxing experience. will definitely be returning very soon.

cookson1342, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review and that you found your stay comfortable and relaxing. I'm sorry that you thought the décor in your Club room was a little drab, I I appreciate that it is down to personal taste the room is due for refurbishment on our rolling scheme, so I shall bump it up the list so to speak. I'm glad you liked the comfy large bed and TV and the views form the room - they are great. Pleased you dined with us and that you liked our menu a mix of local and traditional with our own slant on it. Thank you for the compliments about our staff we have a fabulous friendly team both front and back of house their a great bunch. I look forward to welcoming you back and I'm delighted you will be returning soon.

"Really nice hotel in centre of Ambleside"

5
09/10/2015

We stayed here for one night and it is a great hotel. The staff are really friendly and the breakfast is very good with plenty of choice fresh bread and fresh fruit options as well as the usual cooked. The rooms are very well laid out and must have been re furnished in last few years. He car park is limited so would recommend getting there early to get a good space. The only things we could fault it for was old cigarette stubs in ashtray on our balcony and quite a few people had dogs in rooms which can be off putting.

"Great hotel - classy touches"

5
06/10/2015

We've just had a lovely two night stay at the hotel and would strongly recommend it to anyone else visiting the area. The hotel is nicely located right among the shops, bars and restaurants of Ambleside, with plenty of walks in the area. There is plenty of on-site car parking at the hotel. The hotel itself is excellent. The décor is fresh and modern and extremely well finished throughout, both in the communal areas and in our bedroom. There are plenty of classy touches throughout, such as the tray in your bedroom to store your muddy walking boots, a large umbrella in your wardrobe and a bag containing a towel ready to take to the swimming pool - I really liked that level of attention to detail. The communal areas are exceptional. There are a number of extremely comfortable areas to relax and the dining room is lovely (breakfast was excellent - a good choice of cereal, toast, pastries, fruit and cooked-to-order hot food, all served by really friendly staff). The leisure facilities are superb. We used the swimming pool, steam room, sauna and Jacuzzi, all of which were spotlessly clean and maintained to an exceptional standard. My only disappointment was that we didn't stay longer, so that we could have made full use of the gym facilities, as there was an excellent range of modern machines. Last but not least, all members of staff that we came across were very friendly and courteous and helped to make our stay extremely enjoyable. We will definitely return to the hotel!

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting such a great review. Your comments about the hotel, facilities, décor, breakfast and our attention to detail really are very welcomed. We have a great team here both front of house and behind the scenes bit of a family atmosphere and I'm pleased that you liked the little extra touches. I'm also pleased your only complaint was you couldn't stay longer - will have to rectify that next stay look forward to welcoming you back .

"Amazing staff"

5
05/10/2015

Wonderful the staff of the bistro at the Salutation. On Saturday evening, my future daughter in law's hen party of 12 were let down at the very last second by the restaurant where we due to eat. We popped our heads into the Salutation, on the off chance they could squeeze us in, and they were absolutely amazing. We were welcomed with open arms, and nothing was too much trouble. I'm pretty sure they specially sent us their youngest waiters , who were just brilliant with everyone, joking with the girls, offering to take photos of us all at the table, and generally adding to our enjoyment. The food was lovely, and they even brought a couple of bottles of bubbly on the house. Your staff rescued what could have been a real damp squib of an evening, and turned it into a great night. I can't thank you enough. We didn't stay in the hotel, but you can be sure we will next time we're in the area.

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thanking so much for your review- 'amazing staff' thank you we were only too pleased to help out the damsels in distress and are really pleased you had a great hen night meal with us, hope the rest of the night went to plan. Congratulations and best wishes for the big day, we look forward to welcoming you back to see us again soon.

"very comfortable and personable"

5
02/10/2015

staff are very friendly and go out of their way to make the stay pleasant. My room was lovely, well equipped, good decor & furnishings and scrupulously clean. The ambience in the dining area is charming & relaxing. The location is beautiful. Will be back!

PaulCookson, Front Office Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for posting your review and for your kind compliments about the hotel our staff and cleanliness (we have a great housekeeping team!) . Your kind comments are really what we want to hear and of course that you will be back - look forward to it.

"Will be staying again"

4
28/09/2015

We love the lakes and have stayed in a lot of places over the years, this hotel is in a cracking location Ambleside has everything you need.. Rooms are good comfy bed, breakfast was very good, staff were excellent, Free parking which is a blessing in Ambleside Will be going back.... Hopefully soon

PaulCookson, General Manager at BEST WESTERN Ambleside Salutation Hotel, responded to this review
Thank you so much for your review, I'm really pleased you enjoyed your stay and for your great comments about the hotel, our staff, breakfast and comfy beds. I couldn't agree more we are so lucky to have a 'cracking location ' and I'm delighted you will be staying again.

"excellent and good location"

4
27/09/2015

Stayed here a weekend with Mrs Benchster. Staff were good, helpful and friendly. Hotel was clean . We booked a room with a terrace which was nice to sit out on inbetween going to all the places this area has to offer. Only had breakfast in the hotel which was first class with plenty of choice. Service was good and quick. Leisure pool with outside hot tub was a bonus. Wouldn't hesitate to return. Though next time we'll book early to get one of the dog friendly rooms.