Best Western Plus Hotel Prince George, Aéroport de Prince George

We have always had a pleasant experience at Best Western Plus hotels. We find the service is top notch and the amenities are very satisfactory. Though I have suggested they provide firmer pillows for better neck support.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi 317martens. Thank you for your kind words - we appreciate your repeat business and look forward to your next visit!

The hotel was very fresh and clean,beds comfortable, breakfast was great, just alot of highway noise,will make we book a room in the back side of hotel. Staff was friendly and helpful. We will definitely stay in this hotel.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Jhntraquair. Thank you for letting us know that you enjoyed your stay and breakfast. The highway can certainly be a little noisy at times but if you request a room at the back of the building, we'll do out best to accommodate you! See you next time!

I am a Best Western member and always stay at a BW whenever it is available. I have stayed in some good ones before. This one was the best. I just can't find one negative thing to say about it. Awesome.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi lynneT9928XV/ Wow - what a pleasure to read your review. I will be proud to share this one with the team! We look forward to seeing you again soon!

Couldnt get over how beautiful the hotel was. Rooms were extremely clean, comfortable everything you needed was there. Pool and hot tub were also great. Close to town. Quiet area also. Very current since it was built a few years ago.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Travel564667. Thank you for the fantastic review - you're making us blush! We're thrilled to know that you enjoyed your stay and the amenities that we offer. Looking forward to seeing you again

Our check in was quick and efficient, and our room was clean and ready for our arrival. Beds are comfortable and linen is fresh smelling. Despite the hotel being booked to capacity, our stay was very quiet and we enjoyed a good rest. Pool is now operational, which was really nice.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi kls922. Thank you for leaving your comments. I am so happy to hear that you had a nice and restful stay and that you noticed our high standards for cleanliness. We invite you to come back and see us again soon!

This place used to be great!! When they first opened, that is. I'm not sure what is going on, but it's not the most pleasant stay these days. Mixups upon checking in, lack of cleanliness, drunk people, street people, so sad. It's a beautiful building too.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Tara D. I am so sorry for whatever mix up occurred at check in. Our staff are always eager to solve any issue. I am also sorry for any disturbance that was caused by other guests. I assure you that this is not the normal standard of service that we are know to provide. I know we can do better next time and we hope to see you again soon!

The hotel was, as usual, in excellent condition, clean and welcoming. The pool was now operable, means nothing to me but shows there is a progression during relaxing covid restrictions. The one complaint I have is that the TV does not have a sleep timer function as I require that background noise to fall asleep but don't wan it let on all night.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi peregr1ne. Thank for you sharing your comments with us. We appreciate your ongoing support of our hotel and are happy to know that you found us to be clean and above all, welcoming. Yes, the pool has finally opened! I will keep your comments about the sleep timer function in mind for any future considerations. We look forward to your next stay with us.

This was an amazing place to stay,the room was spacious and very clean. We like how close it is to shopping and restaurants. The front desk staff is very friendly and helpful with any questions about Prince George

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi benmann. Thank you for your kind words. I am so happy to know that you enjoyed your stay and your interactions with our Front Desk team! We'd love to welcome you back again soon!

Been here many times since it opened. Very friendly staff and nice, clean rooms. Breakfast options are always numerous. It will be nice when the pool opens up again after the restrictions are lifted, as it looks to be a nice one!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Footprints818918. Thank you for the lovely review. We appreciate your loyalty. Please know that we are working on getting the pool open. We look forward to being able to offer it to our guests as soon as we can. Hope to see you again soon!

The hotel is in a location that you can feel safe in, outside of the city. The lobby is very large and has a large seating area for breakfast. The king room was great and large. The room wasn't very clean, with hair on the bathroom floor and intertwined in the sheets. The bedsheets also had stains in them. We were so tired from our trip we didn't switch rooms but any other time we would have. We arrived to breakfast when it opened at 6 and was greatly disappointed. The hot water was empty and when I got them to refill it, it was not hot enough to make tea or to use with the oatmeal packs. There was limited bread options, no bagels, just toast and english muffins. All the "hot items" were in the fridge and needed to be microwaved. This made them soggy and they really didn't taste great. I know that we are still in "covid" times but I have recently stayed at a Holiday Inn who still served the full hot buffet breakfast with bacon, sausage, eggs etc. and was really hoping that the Best Western would as well. Overall, it was quite disappointing because we were driving west and we couldn't hit a drive through as there is no other restaurants on the way out.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Danica. Thank you for taking the time to share your comments with us. I am sorry that breakfast failed to impress. Please know that we whole-heartedly agree that this is not the traditional buffet that everyone is used to and wanting. As restrictions ease and staffing improves, we do fully intend to move towards offering more fresh options. I will follow up with the Housekeeper who cleaned the room prior to you checking in. This is not our usual high standards for cleanliness - I appreciate you letting me know. We do hope to see you again in the future!

We stayed over the BC Family day long weekend at the Best Western Plus in Prince George with my family of 3 kids and 2 adults. It was a busy weekend and things started off on the wrong foot with overworked staff and some of the amenities not up to par, however the management cares about making things better and once the pool is up and running and we are through Covid I am 100% confident that this hotel will rival the others.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi chadsL1490JP. Thank you for your kind words - I am glad that we had the opportunity to address your concerns and I appreciate your willingness to let us make it up to you. We do look forward to seeing you and your family again soon!

Overall, this is one of the better places to stay in Prince George. Its in a great location with many amenities close by. The hotel is pet friendly and non-smoking, It comes with breakfast included and has a good selection of food items.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi JoyfulGypsy21. Thank you for the lovely comments. I am so glad that you enjoyed your stay with us and I invite you to come visit us again!

The staff were very kind and knowledgeable. I felt welcomed and with Covid 19 pandemic I really felt safe here the hotel was very clean and spacious. Plenty of parking. Quiet hotels very respectful place to stay

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi parentnancy27. Thank you so much for your kind words! We are so happy that you were impressed with our staff and clean, spacious layout. More importantly, I am pleased to know that you felt safe and respected. We hope you'll come back and see us again soon.

Friendly staff at check in. Room was clean and comfortable. Decent breakfast - sit down with tasty prepackaged reheatable items - grab and go bag breakfast available. Juice had a terrible odour and flavour so we didn't drink it (did inform staff). 24/7 coffee and tea in the lobby area. Pool and hot tub not up and running yet.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi wewilling77. Thank you for your comments. I am so glad that you enjoyed our clean rooms and friendly staff. I want to also let you know that you were not the only one to report the "off taste"...We shut off the machine right away and arranged a service call - the machine is brand new to us and we had one of the settings off and I am happy to let you know that we've got it all sorted out now! Please also know that we are working towards getting the pool open as soon as we are able to. We do hope you'll come back and see us again soon.

I do not recommend this hotel. We were very disappointed, the pool is not open and they are not serving a hot breakfast as advertised and those were the main reasons for choosing this hotel. will stay elsewhere next time

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi chiefslady723. Thank you for your comments. I am truly sorry for your disappointment in the pool being closed and that our breakfast failed to impress. Please know that as we just opened in August of 2020, we have yet to get our permission to open the pool - we are working towards it. It is my sincere hope that you'll come again and give us another try. I know that we can deliver the experience you were hoping for.

have stayed at this hotel a few times and it is the best place to stay in Prince George. Even with the covid restrictions, the breakfast was plentiful and well laid out for distancing. The staff are very helpful and friendly.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi DLPING. Thank you for your comments. We are so happy that you continue to choose to stay with us and that you enjoy our friendly staff and breakfast! We look forward to your next visit.

The hotel is new, modern & clean! Breakfast was great! I wish the pool was open. Not hotel's fault. The room was huge, with 2 huge TVs, plenty of room for my toddler to play around. Will definitely comeback!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi hastransport28. Thank you for leaving your comments. We are so happy to know that you enjoyed your stay and breakfast, and more importantly, we look forward to seeing back here again!

My wife and I sometimes need a getaway from home even for one night. Prince George Best Westen Plus is an excellent pace to stay. Comfortable, clean and new! Friendly staff and a modified breakfast. (for now) Highly recommended. Pool is still not finish though. There is way more to come without covid.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi stanrmt. Thank you for the review! I am so happy that you and your wife enjoyed your getaway - it's so important do spend time together. As restrictions continue to ease, we will further expand breakfast and we are working towards getting the pool open. We'll look forward to seeing you again on your next getaway!

Overall, our short stay was a good experience. However, my kids are disappointed that the swimming pool was closed again, and I don't think it hasn't been used since they opened the hotel. In addition, the room was a little bit warm during the night. We are pleased with the front desk person during our checkout; it was friendly and efficient.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi pallerdaphinelou. Thank you for letting us know that you had a good experience. You are correct in that we've yet to get the pool open since we opened a little over a year ago but please know we are working towards it. If you ever have difficulty using the thermostat, just give us a call - they all seem to work a little differently, we'd be happy to come up and show you! What a pleasure to read that you enjoyed your check out with Maria - she is very friendly!

I was pleasantly surprised when I arrived. The check in was a breeze. They have a cooler there with bags of healthy snacks and some drinks. (I was very happy about that as I didn't want to leave the hotel after I arrived). The room was super nice! Shower hot, big TV, fast wifi. There were many things to eat in the morning in the very clean breakfast area. I wanted to go back for a second night.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi shaunal4. We are happy to know that our service and amenities left you feeling pleasantly surprised. Thank you for sharing this with us and with others who might be reading. We look forward to welcoming you back again one day soon!

Nice & quiet place, out of the noise of the downtown core. Feel safe parking my vehicle overnight and it is a very clean hotel. It is located on Hwy 16 W and is just above the Walmart so just a short vehicle ride for anything you may have forgotten.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi TraceyMc1. Thank you for leaving your comments about your recent stay. We are so happy that you enjoyed your time with us and most importantly, that you felt safe! It is a great location - so close to all those shops. We hope that you'll come see us again soon!

The staff was excellent! They went above and beyond to make sure we had everything we needed. The gentleman at the front desk was so friendly, and made my little girl's stay extra special with treats for Halloween. I highly recommend staying here, I won't even consider staying anywhere else is Prince George now! Thank You!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi nicolemoorhead. Thank you so much for your kind words. We are so pleased that you enjoyed your stay and to know that Sagar made such an impression on you and your daughter means the world to us. We will certainly look forward to welcoming you back again!

Rooms are clean, staff is friendly. Have stayed here multiple times and will continue to. I like having an option that isn't downtown. Close to food and shopping as well. Only downside was them not opting to have bookable times for pool like other hotels - they have opted to close it completely which was disappointing for the kids. Made hotel stay a little boring as well.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi courtneysteinhauser. Thank you for taking the time to share your thoughts with us. I am so glad that you enjoyed our convenient location. I do apologize that the pool is not yet open. We ourselves only opened a year ago and we have not yet gotten the go ahead to open for the first time. We are working towards it. We hope you'll come back and see us again!

My new go to place in PG. clean, great amenities, and convenient location for me. My wife and I have stayed here 5 times in last 8 months. Strongly recommend it. They allow pets. Option for bag lunch is awesome.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Bingo26. Thank you so much for choosing to come back again and again! We appreciate your support and we're so glad to know that our location and the fact that we are pet friendly works out so well for your travel needs...looking forward to your next visit!

A group of 20 of us stayed at the hotel over the weekend, it was clean, quiet, and we felt safe! We found the check in a speedy process even with 10 rooms arriving at one time, rooms were expedited when we arrived earlier than check in, stafff was very friendly and helpful. Thank you for a great experience!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi 646terri. Thank you for your feedback! I am so glad that your group enjoyed your stay and that our friendly team was able to give you a speedy check in! We hope that you will come back back and see us again one day soon.

The hotel is new and clean. The breakfast buffet is so modified that it became not appetizing. Pool facilities are closed unlike other hotels that have made a booking times page for guests to still enjoy. Overall the rooms are great and quite. Staff is great!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi guest222230. Thank you for leaving us with your thoughts. What a pleasure to know how highly you thought of our staff. Yes, Covid-19 has certainly caused many disruptions to service and staffing levels and we, like many other service focused industries are trying to navigate. We only just opened ourselves a year ago, and as such, have not yet been able to open the pool - please know that are working towards it! We'd love to see you again in the near future.

Clean, quiet, comfortable. We enjoy staying at this hotel whenever we go to Prince George. Lots of variety available for breakfast, they even have a “take and go” option. Ample parking, guest self serve laundry available.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi blhsbc. Thank you for the kind words and your repeated business - we truly appreciate it. We're also glad that you've been enjoying breakfast as well as our parking and laundry facilities. We'll look forward to seeing you again on your next stay!

We normally stay elsewhere in PG, but Best Western had by far the best rates, and included continental breakfast with hot options (egg omelets, wraps, and sandwiches to pop in the microwave). This new hotel is very modern and comfy, spacious, and is a fantastic location just out of town within easy (20 mins) and enjoyable walking distance of many stores and a Starbucks. Staff were friendly and helpful, and the hotel seemed to host lots of workers so was very quiet. BW will be our new go-to place to stay in Prince George for sure!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Genliz999. Thank you kindly for the great review. We are so happy that you enjoyed breakfast and all aspects of your stay and we'll look forward to welcoming you back again!

We spent 3 separate nights over a two-week period at this hotel and the experiences were a little different from each other. However, to clarify, the suite was gorgeous. Very spacious with 2 TVs! The bathroom was generous in size and the shower was something to look forward to! The staff were warm and friendly. The first night we were on the 5th floor. Perhaps we weren't used to it or because we didn't need to turn on the air conditioner, but I found the traffic noise from the highway loud enough to keep me awake most of the night. The second night we were on the 2nd floor and this time the traffic noise was not a problem. Third night back on the 5th floor. By that time, I got used to the traffic noise. But the suite we were in had an adjoining door (with an end table in front of it) to the next suite and we were able to hear very clearly the chatter from the guests on the other side (this was after 11 p.m. BTW). A potential problem for any future guests. For all 3 nights, I found the beds made up to be very smooth and crisp, but personally I wish I could have pulled the covers up to my chin and not just to my armpits. By then it was mid-September and getting cooler. Finally, we have an EV for which we are very grateful to have the opportunity to charge at the hotel. There is only 1 charger and the first 2 nights we stayed there, we were told that no other guests had an EV so we charged up and stayed in that stall all night. However on the 3rd night a gas car was parked in the EV stall. We told the staff about it and they looked into it, but they seemed reluctant to call the owner to move it. Ultimately, we had to park in the driveway in order to access the charger and stayed parked in the driveway the rest of the night. Very vulnerable for any car to be parked in a driveway. So these are our thoughts. My suggestion to the hotel is to mark the stall as an EV only stall and add another charger to their location as more EVs are taking to the roads (and hotels).

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi IanLorraine. Thank you for your continued support! We are so happy that you continue to stay with us. I would suggest that you request a residential side for your next booking. As long as we have it available, we are happy to accommodate your request. If all else fails, we are happy to provide a free pair of ear plugs. I also appreciate your comments about the Electric Vehicle parking spot. The winters are hard on the pavement and the sign that was painted on the spot is already no longer visible. We had 3 standing signs made to indicate the Handicapped parking spots, so perhaps we will look into making a standing sign for the EV spot. See you again soon!

Good location, reasonable price for the region. Great business center was able to print documents required for work. Functionally of hotel room was excellent. Nice clean rooms. Breakfast was ok if you like micro-wave hot breakfast??? Other cold options were available. Would stay here again.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Jim B. Thank you for letting us know that you were a happy traveler! We are glad that you enjoyed your stay and made use of our business centre. We look forward to your next stay with us.

It was very nice, we had the 2 queens, pull out couch room and it worked very well for me and my kids. There was 2 TVs which was really shocking. Overall very good experience, pet friendly which was awesome!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi jcd1547. Thank you for letting us know that you had a great stay with us! We certainly are pet friendly and those Mini-Suites with the 2 TV's are great for families. Please do come see us again one day soon!

The team at the best western plus Prince George has exceeded expectations again. For the second time doing a staycation and from the GM down to the housekeepers everyone made us feel very special for a one night stay. they even knew we got a half priced deal and it didn't make a difference in service! :)

This is a great place with friendly staff who make sure you have what you need to be comfortable. Its like a home away from home. I will be staying there again for sure. I would recommend this place to anyone.

The hotel is very clean,very nice staff and very accommodating. I definitely booked again in this hotel. Even my husband and son are very happy and they love their stay in this hotel. Excellent service and beautiful hotel.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Rhen26. Thank you so much for taking the time to share your experience. We are so glad that you noticed our cleanliness and above all, our friendly staff! Please do come back and see us again soon!

Room is well laid out, clean, and has both a fridge and a microwave, which is very convenient. It has a large shower, which I prefer, rather than a combination unit. Plenty of available parking and the included breakfast is always nice to have as an option.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi peregr1ne. Thank you for taking the time to share your comments. I am so glad that you enjoyed the layout of the room and the free breakfast! We hope that you'll come and see us again soon!

Stayed one night August 2021 while driving back from a business/leisure trip from Vancouver Island/Prince Rupert one week get-away with spouse. Hotel is fairly new, nicely appointed decor throughout the large hallways and rooms and located right off the Hwy 16, can't miss it. Enormous lobby wit 2 person check-in. Free limited standard breakfast fare, but all you need unless you expect fresh eggs and bacon. Our large King room was located at the back towards a residential area so was extremely quiet considering the hotel is off the highway. Clean and well appointed, the only complaint would be the water pressure in the shower, but that may be the case throughout the city. Excellent value for the money. Restaurants located a short 5 minute drive towards the city.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi trador2016. Thank you so much for taking the time to let us know how we did. I am so glad that you enjoyed your stay and that you were impressed by the large lobby - the vaulted ceiling sure makes it feel spacious! We hope you'll come back and see us again soon!

Check in was confusing as somehow I was booked for three rooms when had only reserved 2. Rooms are large( plus sized) beds comfortable. Continental breakfast was a comedy show as the thirty plus guests tried to warm up refrigerated precooked breakfast foods in the one sort of working microwave. The second microwave was there to entertain all of as numerous people tried to get it to work. It never did! Although there is a pool advertised it has never been open. Most disappointing is that though we booked via expedia… online it gave option to pay at hotel so that's what we chose to do…no where did it say that we were choosing to pay a fluctuating rate for our stay. So instead of the $127/ night we were charged $134 for two nights and $144 for our last night( plus taxes)

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi ruthdA4508JS. Thank you for your review. I am so sorry for your disappointment with your Expedia booking. We do try to make sure that our third party partners are aware of our pool closure but we don't always get input on how or where it gets displayed on their website. I am also sorry that the daily rates weren't clearly indicated for you. We do hope to see you again and we'd suggest that you contact us directly to book next time so that we can ensure that you get the most accurate information for your reservations.

Staff went above and beyond with anything, room was very clean. House keeping were very friendly. Would stay here again and recommend to friends and family. Wish the pool was open but understand with all the Covid restrictions.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi jmiller2084. Thank you for taking the time to share your thoughts with us. We are so happy that you enjoyed your stay and the high level of cleanliness that we aim to provide. We appreciate your understanding with regards to the pool being closed - as we only opened last August, in the height of the pandemic, we haven't yet been able to open the pool, but we are working with the health authorities to get it open. We do hope to see you again!

Booked into Best Western Prince George based on amenities. Let's see, after being open for approximately 2 years, the pool is still not open even tho it has water in it, the restaurant and pub are STILL not open yet. Just what exactly is the premium price for a room going to? I don't ask a lot, but I do expect that if you ADVERTISE something, it better be available. Will I stay again? Not likely.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hello Z9311RCbrucec. Thank you for your comments. I am sorry for your disappointment in the pool not being open. As we only opened a year ago, in the middle of the pandemic, our application to open is pending. We are working towards getting it open. The same goes for the restaurant. We do try to ensure that our closures are noted on our website. I do see that we were able to impress you with our service and cleanliness!

I stayed there for one night, and ended up losing my necklace in the room. I was put on hold, not only for 22 minutes... but, forgotten completely on the line. You don't get a hello upon check in, nor a bye on check out. Save your money, and drive to another hotel. Do yourself a favor, and fire your mornings/evenings front desk staff

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hello Rozy2Larks. I am so sorry to hear that this was your experience. I invite you to reach out to me directly with a date and time of your call so that I can look into the matter. This is certainly not typical of the time of friendly service we are known for. Please call 250-964-8833 and ask for the General Manager.

We had to travel from our home in the Kootenays for a funeral in Prince George and needed a place which supported our exhaustion. Being a recent build (less than a year old), the hotel didn't disappoint.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi wendybelfry. I'd like to offer you my condolences on your loss. Thank you for sharing your comments. I am so glad that we were able to help you make the most of your stay, even under trying circumstances. I hope that you'll come again when you can enjoy yourselves more.

This was a fantastic new hotel in Prince George! It was just off the highway but in a quiet area and had plenty of amenities. I was happy with the comfort of the bed, the room and the service. I really liked that they offered pet friendly rooms and were able to provide the room rate at a reasonable price!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi tamaraddavidson. Thank you for taking the time to share your review. We are so glad that you had a fantastic stay and enjoyed the hotel amenities and rates. We hope to be able to see you again soon!

The hotel met all our expectations. Clean, great staff. Even though some items were still not available. This is understandable as out of the hotels control. The location is a little way away from stores, restaurants, but not too far. Would we stay again, the answer is Yes.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi R7205YUmatth. Thank you for your review! I am so glad to know that we met your expectations and that you'd stay again! We certainly look forward to welcoming you back.

Stayed here for one night enroute to Rupert. Newer property and well maintained. Only suggestion is the breakfast bar could have expanded choices as we go post-covid. That said they have the best tasting coffee! Can highly recommend and will definitely stay here again.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi DGPoleman. Thank you for your comments - we appreciate your recommendation! Please know that we will certainly look at expanding the buffet offerings as we move into a post-covid world. I am so glad that you loved the coffee though!

I had a confirmed reservation for a King room but when I got there they did not have any left and told me I would need to make do with a queen. Once I got to my room, I realized the TV in front of the beds was broken, and it had several broken TV receivers laying around on the counter so obviously they had been working on fixing it. I called the front desk asking for a new room with a TV that worked, and they sent somebody up to look at it. He quickly confirmed that the TV was broken, but told me that they had no more rooms to move me to and were sold out. Not completely believing him I went online afterwards and confirmed to myself that both the hotel website, and several booking sites still had plenty of rooms for sale. The hotel is new, but the rooms are average, and the customer service is non-existent. As a frequent business traveler I think there are plenty of better places to stay in PG for the same price.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi NilkiDean. I am so sorry for the experience you had - this is certainly not typical of our usual service. I am very thankful that you brought it to my attention so that we can address this situation with the parties involved to make sure this doesn't happen again. I left you a voice message with my contact details and my email so that we can discuss this further in person.

The hotel is beautifully decorated and clean. The room was nicer than I expected with high ceilings and quality finishings. We didn't watch the tv but it had quite a big screen. The gym was clean and well equipped. Overall, very nice hotel.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi lawrencefamilybc. Thank you for your review. We are so happy that we exceeded your expectations! We would love to welcome you back again soon.

Great room for a family - there were 5 of us and would easily sleep 6 people. Quiet and Clean. Breakfast was a bit disappointing. I would recommend it and stay there again. Plus for anyone with a truck was the great parking. Felt safe and secure with the location.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi efamily448. Thank you for letting us know that you enjoyed your stay - I agree with you that parking is very easy and plentiful here. I am sorry you weren't so enthused about breakfast but as restrictions continue to ease, we will move towards a more varied buffet. See you next time!

Extremely friendly help. Beautiful big clean brand new rooms with excellent amenities in the rooms- including fridge coffee maker morning breakfast was a real bonus lots of great options and well stocked - Will be nice when the pool reopens including the waterslide-staff were friendly helpful ….

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Islandgal14. Thank you for leaving your review! I am so glad to read that you enjoyed your stay and your interactions with our staff. I do think we are a pretty friendly bunch. We look forward to welcoming you back again!

Beautiful new hotel with excellent amenities. The price was really good too. My husband and I started visiting PG when our daughter went to UNBC, and we hadn't been back since she graduated. We often noted there was a lack of decently priced, good accommodations available. We thought we would try this place and we were pleasantly surprised.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Saph49. Thank you for the nice words! I am so glad that we were able to pleasantly surprise you and we would love to welcome you back again soon.

I have stayed at this hotel a number of times and facilities are very good as it is a new hotel. However cleanliness leaves something to be improved upon. The floors in the bathrooms are laminate and each time I take a wet towel and wipe the floor in a number of places and it comes up dark and full of hairs. Spoke to manager about this issue previously but no improvement is evident. Suggest not going barefoot in the bathroom. See attached photo

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Dave R. Thank you for your review. I was glad that you came to speak with me on the morning you checked out. I did share your comments with our Housekeeping Manager and we will follow up directly with the team member who cleaned your room as well as review our cleaning standards with the entire team. We look forward to having you back again and I know you will see a difference!

Stayed for 3 nights in early June. A little nervous travelling during Covid but felt very comfortable and safe at this hotel. Lobby was spotless, clean and inviting. The room was also very clean and tidy. Everything is new and loved the carpet free flooring. There was no room noise at all. A little noise from traffic, we stayed on the highway side but it did not bother me. The location is great. A short jaunt to get Starbucks and a wonderful deli at the Save on Foods. Great Chinese food restaurant at the bottom of the hill so did not need to go into the downtown at all. The front desk staff were so polite and helpful and booking was a breeze. I cannot say enough good things about this hotel and it is my go to place now when in PG. I truly felt like I had a private get away for my stay and was sad to leave.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi JoAnnSp. Thank you kindly for the glowing review - you're making us blush! I am so glad to read that you felt comfortable to travel and stay with us - especially now. I am also thrilled to read that you enjoyed your interactions with our staff. I look forward to sharing this with the entire team. We look forward to seeing you again one day soon.

This hotel went above and beyond for us! We had a wedding here all of the staff were great to deal with. Anything we asked for or needed was just done right then and there with no questions or hesitation.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi roald08. Thank you so much for your review. We were so happy to be a part of your special day and I am so glad that your wedding was a success. We wish you both a lifetime of love and happiness and we'll hope to see you again!

Front desk were very welcoming and helpful. Considering the COVID circumstances the breakfast was all I could ask for and then some!..Nice fitness center which I used regularly. Jaz was so great!! Housekeeping staff were absolutely awesome and kind!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Corey Alexa S. Thank you for the great review! What a pleasure to see that you had great interactions with our staff - I look forward to sharing your kind words with everyone. Come see us again any time!

I recently moved across the country at the height of the pandemic with my dog. This hotel was my first of the Best Westerns along the route. I have never stayed there before, instead staying at another dog friendly hotel but I can not speak highly enough about this establishment. I have told all my northern BC friends to stay here! The Covid protocols are TOP NOTCH! The staff were awesome. The room (ground floor as I requested) was amazing. Everything was simply 100% When I checked out to begin Day 2 of the 11 day drive, I was really surprised at the to go complimentary breakfast offerings. Again the Covid protocols were outstanding. Thank you very much for maintaining this newer hotel and making my short stay safe and enjoyable. I gave it 5 stars, but my traveling companion wanted to add, she gives it four paws and wagging tail.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Eloomon2010. Wow! Thank you so much for the wonderful review. We are thrilled to know that you and puppy enjoyed your stay and that you were impressed with our cleanliness standards and the grab and go breakfast options! I feel like 4 paws and a wagging tail review is even better than a 5 star rating! Wishing you both all the best with your move and we'll hope to see you again one day!

Super comfy beds on all of my stays! Very accommodating and friendly staff, a short walk to stores is perfect to stretch those legs after a day of flights. The breakfast had a nice selection considering the Covid climate. Beverages other than tea and coffee were for purchase but Grab n Go bags contained a juice.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi wilsoncarlaann. Thank you for your review. It's great to hear that you always get a good sleep while you're here! I agree, our beds are definitely comfy! I am also glad that you were able to enjoy a little walk down the path to the shopping centre. We look forward to welcoming you back again soon.

Had an extremely pleasant experience here, staff was super helpful, and welcoming, amenities were top class. Room was great, quiet, and clean. Kids really enjoyed the sheer amount of space they had in the room. Would definitely stay again!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Talathorn. What a pleasure to read this great review. We are so happy that you enjoyed your stay, the amenities, cleanliness and the service from our team and we appreciate you sharing this with everyone. We will hope to see you and your family in the near future!

This hotel is new, clean, quiet and comfortable. Great staff and the rates are excellent. I make several trips to Prince George every year and they are always consistently great. Best hotel in Prince George

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi dr0ach. Best hotel in Prince George??!! We're happy to have that title! Thank you for sharing your kind words and we hope to see you again soon.

Great location. Easy access to highway. Very COVID clean and all precautions enforced. Very clean rooms. Microwave and mini fridge with a larger freezer. Very comfy bed. Free breakfast with room. Even during Covid , they made every attempt for patrons to warm up an egg meal, and all cereals, oatmeal etc available. Also provide a free grab and go bag breakfast . Only Improvement is for smaller pillows.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi car100sh. Thank you for taking the time to share your comments from your recent stay. I am so glad to know that you enjoyed your stay, the location and breakfast. For next time, we do keep a couple of very flat pillows - just call down to the Front Desk to request them.

This is one of the nicest Best Western hotels I've ever stayed at. Incredibly clean, modern, great amenities and the staff is absolutely outstanding. Due to Covid, I didn't expect there would be much for breakfast as the normal facilities were closed, but it was great.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi atonic. Thank you for your kind words - you're making us blush! We are so happy you enjoyed your stay and we hope to welcome you back again in the near future.

Whether for pleasure or business the Best Western is a good place to stay. You receive a complimentary breakfast, room is ready in advance if requested, great access for seniors or wheelchair clients, and elderly pets with stair/elevator issues. small kitchen bar idea with coffee maker and fridge. A great walk-in shower. Pet friendly area for doing their business. large parking lot. and friendly staff.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi 535sherryn. Thank you for your kind words. I am so glad to read that you enjoyed your stay and the amenities we offer. It's also very nice to read that you thought our staff were friendly! Hope to see you again!

Super clean and modern room. Loved all the USB charging, more than enough for a family travelling with all the common electronics these days. Wi-Fi worked great. The balcony was a nice touch but keep in mind that although all other windows in the room have darkening shades, the blinds on the door to the balcony do not. The door blinds provide privacy but let a lot of light in early in the morning. That would be my only complaint for this room.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi North3rnguy. Thank you for taking the time to share your experience. I am so glad that we impressed you and your family. We hope that you'll come back and see us again soon!

Was so impressed with our stay here. Room on 5th floor had the most beautiful high ceiling I have ever seen in a hotel room. Exceptionally clean with a fresh new smell. The staff were all friendly and helpful.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi serenakaren09. Thank you for taking the time to share your kind words with us. I am happy that you enjoyed your stay and the vaulted ceilings that are in some of those rooms on the 5th floor - definitely a unique feature! Above all, I am gratified to know that your found your room to be exceptionally clean and that our staff were friendly and helpful. See you again!

This hotel for us was amazing! From the moment we walked in and were greeted we were made to feel like we were staying with family/friends. It is located in an area where I definitely felt safe and didn't worry about my vehicle at all. The room we had was so big and spacious it had vaulted ceilings, balcony, wet bar, jacuzzi tub and a very comfortable bed. Can't wait for our next stay there which will include our Shih Tzu dog as the hotel is pet friendly we are just hoping that includes a jacuzzi suite like the Sandman does then we will never have to stay at any other hotel in PG.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi TraceyMc1. Thank you so much for your great review! I am very glad to know that you felt safe here and that you enjoyed yourself in one of our two Jacuzzi rooms. The vaulted ceilings are pretty amazing! We look forward to seeing you and puppy next time!

We stayed for 4 nights at this new hotel. The property is very nice and we were warmly welcomed by « Jazz ». She was so professional and helpful with accommodating all our requests to our satisfaction. The lobby and breakfast area was large and impressive. The room was amazing - on the top floor and very spacious. We were impressed with the modern decor, seating area and very comfy king bed with warm duvet and many pillows - not to mention the two large TVs in the room. Didn't want to leave our room! Housekeeping were friendly and room was spotless. Free Breakfast was great (some hot items) and they also offered large bagged lunch to go. Unfortunately due to Covid the pool was closed but did look very inviting. We were amazed at the price we paid - it was so economical - much cheaper than the other newer popular hotels. Best value and best new hotel with top notch accommodations and service. This will always be our go-to hotel. Can not recommend this enough - if you truly want the best - stay here!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi HugoT883. What a pleasure to read your great review and know that you enjoyed your stay and the amenities. It's especially nice to see you mention your great service from Jazz, and I look forward to sharing your words with her. Thank you, and we hope to welcome you back again soon!

What can I say... The location has only been open about 2 years so the place is nice. The staff are always a pleasure to deal with and the rooms are fantastic! This has become my regular stop over whenever I'm in Prince George. Looking forward to using the amenities once Covid restrictions get lifted.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Scott D. What a pleasure to read your kind words, especially with regards to our staff. I am also glad you like the rooms and we're so happy to be your regular stop over spot!

It's pricy but Soo worth it. Huge room, 2 TVs. Big jacuzzi! Comfy bed. We went us a family. Us and our 8 month baby. It worked really well, there's a kind of divider down the middle so we could stay up later and our baby was sleeping!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi JFunk19. Thank you for sharing your review. I am so glad that you enjoyed your stay! You said you can't still have fun with a baby! I am glad it worked it out for you and we hope you'll stay again.

Excellent Service from the Front Desk Attendant "Jazz" from greeting to providing keys. She was very courteous and professional for the check in and very informative on amenities of the hotel. The Hotel has easy access to the Highway and a nice walking path leading to shops and restaurants 5 mins away. We will definitely stay here again!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Stucat2021. Thank you for your kind words about Jazz - we also think she's pretty great. I am glad that you enjoyed the location and that short path down to the shops. Come back any time!

We recently stayed here as we had to be in Prince George for Medical purpose. The facility is brand new and all of the staff went above and beyond to make our stays very pleasant. We appreciated the personal touch from the general manager as she always asked us about our stay and if there was anything else they could do plus she was genuinely interested in our medical well being!!!

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi ChristineV2141. Thank you for your kind words! We really do care and I am glad that you felt that! We look forward to seeing you and your crew back again!

The room was super clean. My gluten free breakfast was nutritious and yummy. The personnel was friendly and helpful. Our overall experience was great. I would recommend Best Western Plus in Prince George to everyone.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Wanderer280992. How nice to hear that you enjoyed your staff interactions and your gluten free breakfast! I will also let our Housekeeping Staff know that you thought that your room was super clean!

Came to see our granddaughter, daughter and son in law. Stayed here for two nights. The hotel even had complimentary bagged lunches. That was something that for me was over the top. Very clean and safe

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi AirijaandDoug. I hope that you had a nice a visit with your family? Thank you for staying with us and letting me know that you enjoyed the Grab and Go lunches. We'll hope to see you again soon.

I stayed in this place for 6 nights & was pleasantly surprised by the overall experience. The room was clean, free of any sort of odour & the lighting was spot on. The decor was contemporary & the hotel was taking extra care during he pandemic. All in all a very good option to stay for both, business as well as family travellers. Very satisfied.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Sachin. Thank you for letting us know that you enjoyed your 6 nights with us. I am glad that we were able to impress you and that you noticed our extra cleaning efforts. You're welcome back anytime!

HIGHLY RECOMMEND. We stayed one night. We were a little nervous about staying in a hotel (first stay since the start of the pandemic), but we'd already been on the road 12 hours and still had 5 hours to go. This hotel looked good online and was even better in person. Very new (or at least looked it) and exceptionally clean in both common areas like the lobby and halls and in the guest room. It had good plugin access for our truck, necessary for -30s overnight temperature. We forgot an extension cord but front desk were able to direct us to a nearby Canadian Tire. The rooms have laminate (?) floors which seem so much cleaner than carpeting and every counter, tabletop, surface, corner, and caulking in bathroom looked sparkling clean. We still used lysol wipes for high touch areas and surfaces, but it was probably not necessary. The bedding was clean, good quality and the bed was comfortable. Breakfasts were individually packaged and there were also sealed "bags to go" in a fridge so minimized the chance of guests contaminating each other's food. I wasn't comfortable eating in a common area since it would mean removing my mask and also exposing myself to others who had removed their mask and who might have come from higher risk areas than our home town. So we took the food back to our room and warmed it in the microwave in our room. Honestly, we'd probably have been ok in the eating area since it was spacious and the hotel already had us feeling comfortable with their cleaning protocols. The hotel had puppy friendly rooms which we planned to use on our return trip, but roads were good, so we pushed though. I was almost disappointed not to stay again, despite being eager to get back home with our new puppy. Great value, and even more importantly right now, very clean.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi adventures4me. Thank you for your really thorough review. I am so glad to read that you enjoyed your stay and that you really seemed to notice and appreciate the things we're doing for guest safety and cleanliness. You are right - we are newly opened, as of August 3rd, 2020! We hope to welcome you back again, with puppy this time!

We stayed for one night and really enjoyed our stay. The staff and manager were extremely helpful (even jumped our car when it wouldn't start in the cold). The beds were the most comfortable hotel beds I have slept in and even the pillows were great. The room also had two Tv's, which may be a little over the top, but were good quality. Thanks for a great night.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Stephanie. Thank you for sharing your comments! It sure was cold that morning - I am so glad I was able to help. Would you believe that I had to jump start another guests car not long after you left! We're so happy you enjoyed your stay and we hope to welcome you back again!

One of best Hotels I stayed in. Very new facility and clean. Looks great outside and inside, very modern. We were family of 5 in the room, which had 2 quin beds and sofa bed. Room was very clean, modern furniture and design. We were missing some bedding for sofa bed, after called service desk, everything was brought to our room without any delay. It was a pleasant stay, definitely will stay again.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Alex. Thank you for your review. It's so nice to know that you enjoyed your stay and the modern touches at the hotel. The Queen Mini-Suite is definitely the best option for your family of 5. We'll look forward to welcoming you back!

This hotel is very easy to get to. It's quiet and has great staff. The beds are really comfortable and they have really good bedding. Staff is helpful and friendly. Great for people coming in from the West. Nice and close to Home Depot and good shopping. Easy to get on and off the highway

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi Carlap54. Thank you for letting us know that you enjoyed your stay, and our location. We also think it's ideal for folks coming into town to do some shopping without having head downtown. We hope you'll come again!

I hadn't stayed at this property before but thought I'd give it a try. Huge, spacious lobby. Modified grab n go breakfast which works. Excellent wifi and telus optik TV which was great. Huge TV, must have been a 60 inch. Great service from Rachel at the front desk. I'd ask for a room facing the back to avoid highway noise. Very good stay.

Catharine Burke, General Manager at Best Western Plus Prince George, responded to this review
Hi LLHH. Thank you for your kind words about the hotel and Rachelle - it's always nice for our staff to be recognized. If the highway noise is ever bothersome, we can also provide some complimentary ear plugs from the Front Desk. Hope to see you again!

Friendly staff and very accommodating. Was quiet and bed/pillows were very comfortable. Would have given a 5 star if they had done a better job at cleaning rooms before arrival . Do to covid pool was closed which we weren't told until arrival but was to be expected. I would stay here again.

I am very happy with this facility. The room I had at my recent stay included a couch and I really prefer the large walk in shower that was also in this room. The bar fridge is just a little too small for a pizza box, but having the microwave is an excellent feature.

Room was directly above where people smoke outside and the smell of smoke constantly lingered in the room. Two TV's and one did not work. Told it was a suite but the bed was not in a separate area. Room faced highway side and very noisy all night. Staff did not to care to ask us our preferences. When we phoned for the reservation and told them what we preferred they did not listen.