Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Plus Hotel Woodway Waco South Inn & Suites, Woodway

4.5/5  - basé sur 273 notations.
6808 Woodway Drive, 76712-6158, Woodway, United States - Voir l'itinéraire
Best Western Plus Woodway Waco South Inn & Suites - Façade Best Western Plus Woodway Waco South Inn & Suites est idéalement situé dans le centre de Woodway. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Profitez de votre séjour au Best Western Plus Woodway Waco South Inn & Suites. Lors de votre prochain voyage à Waco, séjournez dans notre hôtel Best Western Plus, dans le centre du Texas. Notre hôtel non fumeur et rénové, et nos chambres spacieuses vous attendent ! Cet hôtel est très proche des Highways 6 et 84, ce qui facilite énormément les déplacements en ville et vous permet d'accéder aisément à plusieurs attractions et entreprises. Les touristes pourront profiter de la galerie marchande de Richland, avec une grande variété de magasins et de petits restaurants. En séjournant dans notre hôtel de Woodway – Waco, vous serez à moins de 11 kilomètres de l'université de Baylor, de Magnolia Market, du centre d’événements Extraco, du centre de congrès de Waco, du musée Dr. Pepper et du Texas Ranger Hall of Fame. Si vous avez envie de profiter d'activités de plein air en famille, rendez-vous au parc zoologique de Cameron ou au lac Waco, à moins de 16 kilomètres de l'hôtel. Les voyageurs d'affaires et professionnel sont heureux de savoir que nous sommes à proximité de nombreux hôpitaux, écoles et industries. Les entreprises de la région incluent Coke-Minute Maid, les hôpitaux de Providence et Hillcrest, Texas Farm Bureau, l’hôpital VA, Allergan et M&M Mars. Si vous avez besoin de travailler lors de votre visite dans le centre du Texas, les équipements d'affaires de notre hôtel incluent accès Wi-Fi et centre d'affaires, pour votre confort. Touristes et voyageurs d'affaires apprécieront notre piscine intérieure chauffée et notre bain bouillonnant. Nous disposons également d'un centre de fitness pour vous aider à rester en forme pendant votre visite. Réservez votre chambre dans notre hôtel de Woodway - Waco dès aujourd'hui pour découvrir une qualité irréprochable à un prix abordable. Passez un excellent séjour !

Best Western Plus

Hotel Woodway Waco South Inn & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 276 voyageurs
Note attribuée
Excellent
163
Très bon
66
Moyen
23
Médiocre
9
Horrible
15
CONSULTEZ LES AVIS POUR
En couple En couple
60
En famille En famille
110
Escapade entre amis Escapade entre amis
16
Professionnel Professionnel
60
Voyage solo Voyage solo
20
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Cancelled our Contract without Warning!!!!!!"

1
13/11/2018

We book several hotel rooms every year for our bus trips. This hotel we held 15 rooms for and was sent a contract showing a 2 week prior cancellation policy. We sent them a rooming list at 3 weeks prior to arrival and heard nothing from them. When my escort contacted them to re-confirm, they told us they cancelled our reservation 30 days prior to arrival. There was NOTHING ON THE CONTRACT stating there was a 30 day prior cancellation clause. They didn't bother to contact us to tell us they were cancelling nor did they call us when they received the rooming list. The hotel manager REFUSED to work with us to cover the $100 additional charge we incurred to find other accommodations last minute. We would've taken $50 per room but NO, they kept saying they were not at fault. If you have policies, I suggest you put them on the CONTRACT so people know what's going on. We tried contacting Corporate and they are siding with the hotel and stating there is nothing they can do because each hotel is independently owned. My company will NEVER book Best Western's again so they all loose out. Customers beware if you're trying to book a block of rooms..........you'll get screwed!

"Clean Hotel - will stay again"

5
11/11/2018

You never know what you are going to get when you stay at a Best Western... this one gets high marks. Clean, great amenities, nice breakfast bar. Trust the photos for accurate depiction. We will definitely book here again.

Nikki B, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for the review on our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Please come back and see us soon.

"Oh dear oh dear . . ."

1
07/11/2018

This is a hotel of contrasts. Below you will find several positive reviews, and several negative. Nothing consistent, and I guess that is the story. I am attaching several photos, so let me use those to highlight my concerns. First, the front desk : the view you see here was the view all weekend. i.e. there was nobody there ! I mean really ! The hotel was full, but on only one occasion, of the dozens of ins and outs, did we see someone at the front desk, and it was for a check-out. And on the front desk was a dispenser, inviting us to use the tongs. For what ? There was never anything in there ! (It is important to note that this was Baylor Homecoming weekend, and so the rates were sky high . . . I guess this must be one of their highest ADR periods of the year. We paid approximately $300 per night.). Paltry Halloween decorations were still up, but not even a nod to Baylor's Homecoming. Next, chemicals. This hotel uses Ecolab products, presumably to mask some sort of odor, but the pungent-smelling chemicals were absolutely terrible. When we arrived at our room, my wife asked me if I had a cold, I was streaming so badly. During the night, when she could not sleep for the smell, she had to venture to the front desk to see if there was any solution. In the end, we agreed to place our 'do not disturb' sign all day, to keep housekeepers and chemicals at bay, and the second night was better. As noted by others, there is not enough parking at this hotel when it is full. Look at these poor folks who had to park on the grass verge. Th hotel has evidently been remodeled, and not badly, I would say, but the lack of attention to detail tells you a lot about the owners and managers. See my two bathroom shots . . . a very distressed door and damaged tiling. Not nice for $300 per night ! Elsewhere, on day one, the coffee was cold and the orange juice was coming out of the dispenser like water. When I brought this to the attention of the 'day manager' she actually told me to go and find the breakfast staff and tell them ! We have four years as Baylor parents, so we will be in Waco regularly, but we will not be returning here . . . there are far better facilities available in the area. (And a footnote . . . who in the world told Best Western that the new red signs are an improvement ? At night they are passable, when lit, but during the day they look drab, uninteresting and they are easy to drive past).

"Rude man at desk."

1
31/10/2018

When I arrived at hotel 2 young ladies were really busy checking in other people so i patiently waited. The one looked like a manager as she smiled and acknowledged me said would be right with me as it seemed she was helping the other one, maybe a new hire?First impression means the most, she seemed sincere. However another guy came in through front door and when he came to front the manager looking lady said hi and he ignored her then proceded to look at a text on his watch. I guess he was the relief he had to count money and it seemed he was angry for whatever reason. The manager looking lady tried to speak to him once more filling him in on stuff from what i could hear and he wouldnt even look at her so she just turned back to other girl to help her with something on computer. I could tell she just gave up trying to talk to him. She was leaving as i got to check in said bye and again he said nothing. The whole time this lady just smiled back at us people. When the young man checked me in he was very short , no eye contact, seemed like i was a bother. On top of that he was looking at text again on his watch when he was giving me my room keys. Really??? Cant stay off to do your job. I felt he was very disrespectful and i applaud the manager (not sure if she is) for keeping her cool. When I asked him when breakfast was he said its on the sign behind you but it starts at 7. Rude!!! Then I guess he thought i was done and said okay then, and just stared at me like I needed to leave the desk. I had other questions but i was already irritated with him. I came back later to desk and he was doing something on computer i said excuse me, he continued to look down and just said yea then looked up like i was interrupting him i asked him about food places and he said we put them on that paper and didnt give any recommendations. This guy is very unprofessional beyond measure. Why would you put him in contact with people at your establishment. If i were that lady that was there earlier i would of fired him. I want to thank lady for smiling and showing kindness in a busy time. As for the ethnic man he needs to learn people skills and to respond to other employees. When i checked out same lady from yesterday was back and i informed her of the mans rudeness she apologized and seemed like she cared said thats not how we uphold themselves and she hoped we would come back.

Nikki B, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for the review on our property! On behalf of our entire team, we are sorry that we did not meet expectations on the stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Please come back and see us soon.

"Excellent Service!"

5
30/10/2018

Wasn't expecting above average service at this hotel but they did a great job. Allowed us to check in early, and even offered us a to go breakfast in the morning because we were leaving before breakfast was available. Room was great. I have no complaints with this place!

Nikki B, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you so much for completing the survey regarding your recent stay at our propert! Your business is very important to us and we value your feedback.We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us.. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand!

"Great place"

5
16/10/2018

The Best Western was clean and the staff was friendly the rooms were big and the Internet was excellent! The pool was a good size as was the hot tub! It was clean inside and outside and it had a covered area to unload your luggage which was nice for us since it was raining

Nikki B, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your response! We value your input as this helps us better serve our guests. We do strive on good customer service, and glad we met your expectations as well on this and on our hotel! Hope to see you back at our location! Thanks for the loyalty. If we can be of anymore assistance in the future, do not hesitate to contact us directly.

"Distance vs. Price"

5
12/10/2018

This is a bit of a drive to the new Waco phenomena place, but it is a lot less expensive than somewhere near there. Really good hotel. If you get this place in a bid consider yourself lucky. Not a bad breakfast.

Nikki B, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us.. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand!

"CRICKETS and bad customer service"

2
09/10/2018

On my second day at this hotel my sister lost her keys and while we were searching for them we discovered 2 dead CRICKETS by the sofa. My sister went to the front desk to ask for someone to come vacuum (asap since we had a baby with us who was crawling all over). The manager told her that we must be wrong and there definitely weren't crickets in our room ... my sister returned to the room, took pictures, and went back to the front desk and still instead of just sending someone to get rid of them the manager tried to blame her and said that our bags must have been in the cleaning lady's way. I really don't know why it was so difficult just to ask someone to bring a vacuum to our room. Finally we just asked the cleaning lady ourselves and the crickets were gone when we came back that evening.

Nikki B, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Dear Kara, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us.

"Great location and great value"

5
05/10/2018

The hotel is located off of a highway but it is very quiet. The room has new decor and the bed was very comfortable. The bathroom was clean and we appreciated the non-slip floor in the bathtub, the grab bar in the shower, and the dual soap dishes. Most hotels do not have all of these. The breakfast area was kept very clean and tidy. The food was hot as appropriate and the food well stocked. Even though the hotel is located off of a highway, we did not hear any traffic noise until around 6:00am when we were getting up. It was easy to get on/off the highway. We are not used to the Texas off/on ramp set-up on the highways but once we figured it out, the access to the hotel was quite simple. Hotel staff was very friendly, helpful, and courteous. We would definitely stay here if we were back in this area.

Nikki B, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us.. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand!

"Another good nights sleep"

4
02/10/2018

As my usual place to stay while in Waco I had another good nights sleep. Parking is tight here but I've learned to go eat early and get back... no problem this trip cause I was dead tired... the best and pillows were great and the dark quiet room made for a good nights sleep. The only issue is the same ole boring scrambled eggs and too crispy bacon... PLEASE yall get some western omelets.... or something.. us weekly travelers are sick and tired of boring breakfast. Other than that it was a good stay at a fair price.

Nikki B, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are sorry we didn't quite meet the expectations on breakfast, however we do offer western omelettes, they are just on different days. We also offer sausage, we tend to alternate the eggs and meats daily. Hopefully next time we can have the omelettes! :-) Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us.. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand!

"Great place to stay!!!"

5
18/09/2018

The staff is very pleasant and the hotel is one of the cleanest I have been to. The beds are really comfy and the breakfast is hot and delicious. I highly recommend this hotel and will definitely stay here again.

Nikki B, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us.. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand!

"good location"

4
18/09/2018

Over all our stay was nice. The location is just outside of Waco and it is much less crowded. The hotel was nice. We had some repairs in our room that were not the best ie ( sheet rock) but, it was clean, the air conditioner worked great!!! bed eh

"Nice fluffy king size bed "

5
17/09/2018

So, it's been literally years since staying at a Best Western - was a nice change from the days I recall. Microwave and mini frig - plus tons of pillows. Definitely will consider staying at BW in the future. Oh and breakfast was decent - I got my fill.

"Consistent as usual, but one little problem with the parking lot."

4
17/09/2018

I stay at best Westerns anywhere from 1 to 2 to even four times a week. They are all very consistent. The Wi-Fi has been good every time except one time, they are always clean and comfortable. Check-in is easy checkout is very easy. The only problem with this one is that the parking lot is very small and I arrive at about 1030 at night. It seems like I am the last guest arriving and I always get literally the last parking spot. Most people would not be concerned about this is they would arrive earlier. Because of the market, this one is pricier than some of the other ones I stay in. You can't have everything.

"Nice Place but lacks customer focused staff"

3
10/09/2018

The hotel was nice looking as we entered on the property. Although I'm not a fan of "frontage roads", it was worth the hassle to stop at this Best Western. Upon entering I had to wait 3-5 minutes for someone to show up at the front desk. There was no instructions what to do if no one was at the desk. After being checked-in we proceeded to our room. The room was very nice and the bathroom was rather spacious. The bed was very comfortable for us (we do not like a hard or really soft bed so this worked quite well for us). We used the indoor swimming pool and jacuzzi. The pool & spa area were well maintained and very clean/neat. The breakfast was somewhat disappointing in the number of selections available. As someone from the south and being in the south, I would have expected biscuits and gravy, however, that expectation was met with disappointment. What food I did have was good. Upon departure I walked by the front desk on three occasions and the person manning the desk did not look up once at me as I tried to say good morning. Upon my final exit I gave her the key and asked for a receipt. She asked if Best Western had my email on file, to which I replied yes. She stated the receipt had already been sent to my email address. After traveling the remainder of the day I checked my email and the receipt was not there. I called the hotel and the person who answered immediately sent me the receipt after hanging up. I felt at this Best Western I was an imposition to the staff (not all, just a couple of them) and as a result I couldn't wait to hit the road. I gave the overall rating a three (average) based upon the failures of the staff to make me feel like a valued customer. Otherwise the score could have been a 5.

"Exceptional Room"

5
14/08/2018

A spacious and clean room, comfy beds and pillows, fantastic bathroom with a great shower head ... all that we needed. It was also a good breakfast experience. The man working in the breakfast area was very helpful and kept everything clean. I would definitely recommend this hotel.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest taken the time to let us know how we did in meeting their needs. We are pleased to hear that your enjoyed our breakfast, the guest room was clean and the beds were very comfortable. We hope that the next time your travels return you to the Waco area you will consider the Best Western Plus Woodway Waco South for your lodging needs.

"Trip for mom"

5
05/08/2018

This is a VERY accommodating hotel. We couldn't find a cart for luggage. They helped us carry our bags. So helpful. My mom is 72 and walks slowly. Breakfast is good. Beds are comfortable. Great place to stay!!

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their guest needs. I am glad to hear that the staff was able to assist you with your luggage. Thank you for your comments on our breakfast and the breakfast service. We hope that should your travels return you to the Waco Area you will consider the Best Western for your lodging needs.

"Great customer service and facilities"

4
19/07/2018

The customer service was top notch, I enjoyed the complimentary breakfast (though my husband found it to be adequate, not great). The room was clean and well kept, though there was a brown stain in the carpet. Parking was free, but the parking lot was oddly shaped, which actually made it a challenge to find a spot near the front of the building. The noise from Highway 84 was slightly bothersome (some sirens and car horns heard).

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest let us know how we are doing in meeting their lodging needs. We are happy to hear that you enjoyed our complimentary hot breakfast and I will share your comments with the staff. We hope that should your travels return you to the Waco area you will consider the Bes Western Plus Woodway Waco South for your lodging needs.

"Cockroaches"

2
14/07/2018

The hotel, by appearance, is average and the woman who checked us in during the evening was lovely. When we woke up to two cockroaches in our room, we weren't too happy. Since we spent time living in TX, we realize cockroaches sometimes are what they are. We shooed them out of our room and they were hanging out in the hallway. I was on my way downstairs so I let two young women know about them at the front desk about them, but they weren't concerned at all. In fact, I was waiting in the lobby and didn't see either of them pick up the phone or radio anyone to respond. Nice.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comment on your recent stay. Allow me to apologize for the inconvenience and the lack of attention displayed by the staff. I can assure you that we take your issue very serious and will review this situation with the entire staff.

"Nice!"

3
12/07/2018

Clean hotel. Quiet. Modern and updated Has large breakfast buffet Do not go to George's no matter who recommends it. Worst place every to eat. It is a dump. Easy access to most sites. Weekends are a lot higher room cost. Make sure you check that before booking

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We are happy to know that you enjoyed our big breakfast buffet and will certainly share that comment with the staff. We hope that the next time your travels return you to the Waco area you will consider the Best Western Plus Woodway Waco South for your lodging needs.

"Good Location."

4
18/06/2018

Location good, next to highway on outer road, didn't see alot of traffic on outer road. Comfortable and clean. Good breakfast, has pool and fitness center. Friendly and helpful staff. Would stay again.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We are please to see that you enjoyed your visit and you found our hotel to be clean and comfortable and offered a good breakfast, with and indoor pool whirlpool and fitness center. We hope that the next time your travels return you to the Waco Area you will consider the Best Western Plus for your lodging.

"Nice hotel in a great location"

4
14/06/2018

Hotel was clean, friendly staff, great location, around lots of shopping and restaurants and just a few minutes away from Magnolia Table, Silos, and Market which are from the show Fixer Upper. Whataburger right down the road too, onion rings were fantastic.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We are happy to hear that you found our location convenient to Magnolia Silos, Magnolia Table, Restaurants, Baylor University and close to shopping. We hope that should your travels return you to the Waco area you will consider giving us the opportunity to be of service to you.

"For the most part very nice place"

4
12/06/2018

I am a best western awards member. so I try to stay at best western when I can. This place lived up to the par. Breakfast was great, beds were great, indoor pool was a nice shock. Staff was very friendly. Only downside to the entire place was the tub. Normally tubs will have things in them to keep you from slipping. Not this tub. Being disabled as I am. I don't walk well. So we did get the room with all the extra stuff for disabled folks. The tub however was slippery. And yes, I found myself on my rear end calling for the wife. They need to put something in that tub to make sure nobody slips and hurts themselves.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. Thank you for the very nice comments on our hot breakfast, and our comfortable beds. We are in the process of having all of our tubs resurfaced, for the interim we do provide a mat and I am sorry that you were not made aware of that. We hope that you will return an should you return to the Waco area, we hope you will give us the opportunity to be of service to you.

"Very nice Hotel"

5
06/06/2018

I would stay at this hotel again. The outside appearance, the inside lobby, and the rooms are all very nice. The staff goes above and beyond to assist your every need. Even got a phone call 2 minutes after I got in the room to see if everything in the room was to my satisfaction. I would highly recommend this hotel.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how much they enjoyed visiting out hotel. We are thrilled to know that the services and amenities we provide were to your satisfaction. We hope that on your next visit to the Waco Area you will consider giving us the opportunity to be us service to you.

"Very nice hotel"

5
03/06/2018

Stayed 2 nights here. Great prices! The hotel had a very good breakfast. Beautifully decorated. The rooms were great and comfortable. Staff could not have been any more helpful and friendly. Would definitely stay here again!

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how they enjoyed their visit. Thank you for the nice compliment on our facilities and the breakfast. We hope that should your travels return you to the Waco Area you will consider giving us the opportunity to be of service to you.

"Your basic hotel"

3
23/05/2018

If all you're looking for is a comfortable bed and a place to shower, this is it. The room was clean but reeked of cheap cleaning product. (Not a particularly pleasant scent.) The A/C works well but is kind of loud. My room was fairly quiet but my sister's room was not. When she complained about the noise to the front desk, the clerk (Kevin) was a class "A" jerk to her. (A as in A-hole.) The location is right off the freeway and not walking distance to anything else Hotel staff was a mixed bag of pleasant to not-so-pleasant. The breakfast on the weekends was good but during the week it was just okay. The bright spot was that they have great water pressure. If you have long hair, this is a plus. If you aren't looking for the hotel to be part of your all-around vacation experience, stay here.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We are glad that your room was a quiet room and it had many features that you enjoyed. Thank you for your comment and we hope to see you again in the future.

"A great stay was had by all of us!"

1
22/04/2018

The quality at Best Western Plus does not disappoint. The hotel staff are friendly and go out of the way to make traveling a great experience. We stayed as a group and there were 18 of us. Everyone was pleased with the stay as a whole. The beds were extremely comfortable. The breakfast was great. Love the fact that there is always coffee available to us.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. It pleases us to know that your entire group enjoyed their during their visit. We hope that the next time your travels return you to the Waco area you will give us the opportunity to be of service to you.

"Nice, clean hotel"

4
19/04/2018

Stayed here 2 nights in April. The rooms were very nice, clean and updated. The hot breakfast was decent and changed daily. The only issue I had here was their almond milk turning chunky in my coffee. I asked for fresh and the breakfast attendant was unwilling to provide it, but the front desk attendant went and got a fresh carton for me. The beds were comfortable, but the pillow were not. It would have been nice to have a variety of pillow styles instead of 4 filled with chopped foam. They do not provide the support I prefer. Overall I would definitely stay here again - quite convenient to Extraco Center.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comments on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know what they enjoy about our hotel. We are thrilled to know that we provided a clean and comfortable room for you and we appreciate your comments regarding the pillow and will certainly make the necessary changes. We hope that the next time your travels return you to the Waco area you will consider giving us the opportunity to be of service to you.

"Good place to stay"

5
18/04/2018

Staff and facilities were excellent. Stayed here on short notice. Checked in late and it was no problem. Room quite. Everyone was ready to help. Breakfast was superb with some hot foods like Holiday Inn Express. Location near shopping facilities. Would stay here again.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comments on your visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know what they enjoy about our hotel and the service we provide. We are happy to hear that you enjoyed our breakfast items we provide and your found our hotel convenient to many of Waco local attractions. We hope that should your travels return you to Waco you will give us the opportunity to be of service to you.

"Excellent hotel"

4
15/04/2018

Front desk staff were extremely helpful and friendly. Hotel room was spotless, beds very comfortable. Breakfast was nice, but just a typical quality for ready-made food. Would definitely stay there again.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We appreciate all of the kind comments regarding the staff and the condition of your guest room. We hope that should your travels return you to the Waco area you will consider the Best Western for your lodging.

"LOVE this BEST WESTERN !!"

5
11/04/2018

The place smells GREAT !! In the ROOMS... In the HALLS !!! Every were was CLEAN Breakfast was great. Staff was Great !! Would stay there ANYTIME !! Microwave and Fridge in the rooms. Close to all kinds of places to eat and shop. Freeway is close.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We are thrilled to hear that our hotel was convenient and the services we provided met your needs. We hope that the next time your travels return you to the Best Western you will consider giving the us the opportunity to be of service to you.

"Nice and clean , really sweet check in staff."

4
09/04/2018

Really nice and clean hotel. The check in staff was very sweet. The pool area very clean and always kept with towels. Only downfall it's away from everything. You have to make a wide u turn to get to it. So you just can't go to corner store without going around the highway. Be prepared for bad coffee. Oh it was bad even the one downstairs. I am a coffee person and I had to go out of the hotel good drive to buy some. Gave it 4 because location and cleaning staff and breakfast staff look so unhappy. They never smile kinda like they hate their job look.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We do appreciate it when our guest take the time to let us know how we are doing in meeting their needs. I have shared your comments with the staff regarding the coffee we are working with our vendors to offer different choices. Again thank you for your comments and we hope to see you again soon.

"Girls Getaway"

5
03/04/2018

This hotel is a short distance from Waco and the Magnolia attractions. Check in was quick and the staff were pleasant, helpful and knowledgeable. The rooms were comfortable and pretty quiet. Breakfast had hot and cold options, and was very good.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete our survey regarding your recent visit to the Best Western Plus Woodway Waco South. The staff at the Best Western Plus recognizes that you have several lodging choices when traveling and we appreciate it when we have the opportunity to be of service to you. We hope that should your travels return you to the Waco area you will give us the opportunity to be of service to you.

"shopping adventure"

4
03/04/2018

We were returning home from a family wedding in Blanco. We had stayed in a Best Western there and that was why we chose another Best Western. We were very tired and very satisfied with this Best Western. It was quiet and comfortable.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We are especially glad to hear that you recently stayed with Best Western in another location. We hope that on future shopping adventures or just want to get away you will consider the Best Western for your lodging. Again thank you for giving us the opportunity to be of service to you.

"Small parking but good stay."

4
30/03/2018

This is my usual BW to stay at while in Waco. It is somewhat quieter than the other BW up on 35, but it still kinda noisy... not anything to eat walking distance but alot within 5 min drive. Room is kinda small but clean. I will return.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We are thrilled to know that you will return as our guest. Our hotel is a suburban location and with access to many of the Waco's attractions and restaurants, by car. We are thrilled to know that you could return to the Waco area and experience another of our 4 different room types. We look forward to your next visit, and please feel free to contact me directly to make your arrangements.

"Accurate Review of Property"

5
29/03/2018

We flew to Austin and were to stay at a LaQuinta for three nights. After one night, we checked out. Reviews had been excellent and the place was a dump and way too expensive, plus a fee for parking. Went to an Extended Stay, tried two rooms and both were awful. Asked hotel manager to refund our money which he did. Drove to a Courtyard Marriott and asked to see the room before we checked in. It was adequate but nothing over and beyond. The Best Western Plus was very nice, clean, and the staff exceptional.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest let us know how we are doing in meeting their expectations. We will certainly share your comments with the staff as they take great pride in providing the service that meets the needs of the customer. We hope that should your travels return you to the Waco area you will consider giving us the opportunity to be of service to you.

"Comfortable stay with helpful staff"

4
24/03/2018

Stayed two nights while visiting family. Overall the stay was nice - hotel was quiet, room was clean, breakfast was typical free hotel breakfast. My boyfriend had a cut on his hand and the front desk staff gave us some basic first aid supplies to deal with it, which was helpful.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for commenting on your recent visit to the Best Western Plus Woodway Waco South. We are glad to hear that you enjoyed you stay. We hope that you boyfriend is doing well and we are glad that we were able to assist. We hope that you if you return to the Waco are you will consider giving us the opportunity to be of service to you.

"College Tour"

4
19/03/2018

Great place to stay. The front desk personnel were friendly and very helpful. The hotel lobby was spotless. Room was clean. Loved the water pressure in the shower. We enjoyed the spa and the pool. Breakfast had something for everyone and no complaints. Will return.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comment regarding your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their travel needs. We are pleased to hear that you enjoyed the spa and the Breakfast and we will certainly share those comments with the staff. Again thank you and should your travels return you to the Waco Area we hope you will consider giving us the opportunity to be of service to you.

"Great Place to Stay close to Waco"

5
18/03/2018

This was an excellent place to stay right down the road from Waco. We were greeted at check in by two of the friendliest "Inn Keepers" Adrian and Travis. They really set the tone for our 2 night stay. Conveniently located, clean and friendly. What more can you ask for?

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. Thank you for your comment regarding you greeting and I will share that comment with the Front Desk Staff. We recognize that you have lodging choices and we appreciate it when we have to opportunity to be of service to you. Thank you for staying with us and we hope to see you in the future.

"Great stay!"

5
18/03/2018

Awesome amenities and staff. Would definitely stay at this location again. Indoor pool was really awesome. Front desk staff made you feel welcomed. First time in my stay to get a care package. Great stay.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We are thrilled that you were able to enjoy the attractions of Waco and relax in our indoor pool and whirlpool. We know that you have lodging choices and we appreciate the opportunity to be of service to you. I will certainly share your comments with the Front Desk Staff. Thank you for your comments and we hope that you will consider giving us the opportunity to be of service to you in the future.

"Excellent value for your money and would stay there again."

4
17/03/2018

I stayed here in 2016 and I gave it a 4 star rating, but I must say that they exceeded my expectations on my recent visit. The front desk personnel were friendly, exceedingly helpful, and committed to customer service. The lobby, breakfast area, and room were spotless. We slept soundly and the shower got a 5-star review from my travel buddy. Tip--put a wash cloth or hand towel in the tub as the bottom can be very slick. We had the queen bedroom with wet bar (nice convenience). The breakfast bar had a variety of selections, and it was replenished and attended to. The juices, biscuits, and croissants, were very good. It would have been nice if they had boiled eggs, some cheese, and a mixed fruit selection instead of whole apples and bananas. Tip--nuke the free cookies. For a chain hotel, this is almost a 5-star establishment.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comments and wonderful suggestions regarding your recent visit to the Best Western Plus Woodway Waco South. We are thrilled that you gave us another opportunity to service you and I will certainly share with the staff your comments and suggestions from this visit. We appreciate it when our valued customers take the time to let us know how we are doing in meeting their lodging needs and will continue certainly try to implement some of the ideas you have made. Thank you for being a customer and we hope that the next time your travels return you to the Waco area you will consider giving us the opportunity to be of service to you.

"Clean Hotel "

5
16/03/2018

We just stayed here this week. I was so impressed with the cleanliness of the room. The hotel staff was very courteous. The hotel breakfast buffet was well stocked and had a good variety. I would stay here again.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs during their visit. The Staff of the Best Western Plus Woodway Waco South recognizes that you have lodging choices and we take great pride when we are that choice and we enjoy the opportunity to be of service to you. I will certainly share your comments with the staff and we hope that should your travels return you to the Waco area you will consider giving us the opportunity to be of service to you.

"Very disappointed diamond member"

2
05/03/2018

Very disappointing to know I'm a diamond rewards member and how bad our experience here was. No hot water in shower we were told it is regulated and only goes up to 100 degrees, when people are at a hotel they like to take HOT showers and relax. Breakfast could've been better, older lady at front counter was extremely rude, not enough parking at all! My main disappointment is how rude “Burgandy” was when I addressed the fact that we didn't have hot water in the shower. The maintenance man came up and agreed the water is not hot enough. We won't stay at this hotel anymore, will follow other reviews and stay at the Best Western Czech Inn.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. I want to apologize for the response you received from the staff. I agree that Hot water is a critical part of the hotel stay. We do not regulate our hot water. I am also disappointed that your breakfast experience was well below what you would expect from any hotel. I have reviewed your comments with the staff and we will make changes. I am sorry that you will not return to the Waco area but should decide to give us a try please contact me directly.

"Overnight Stay for a Conference "

3
03/03/2018

Checked in the Hotel Staff was great. The Parking lot is not that big but offers parking in the rear. Breakfast was ok and the attendants were slow in keeping food out. Comfortable Bed, Small Bathroom.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our valued guest let us know how we are doing in meeting their needs. Thank you for your comments regarding the Front Desk Staff and I will certainly share those comments with them. We are working with the staff to insure we maintain adequate staff and supply to ensure we are meeting the needs of the Breakfast crowds each morning. Thank you again, and we hope that you will consider the Best Western Plus on your next visit to the Waco Area.

"Great Price and Location"

5
02/02/2018

Stayed here 2 nights. Seemed fairly new and modern. We of course were in the area to see Magnolia! Thought the price was very good and actually was the main reason we stayed. The only concern we have is there was no light in the coffee/sink area and really had to concentrate when mixing a drink or making coffee in the morning and not enough bright lights in the room. Breakfast was great. Was close to a great movie theater and great places to eat.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We are thrilled to hear that out location was convenient to many of the Waco's favorite locations. We will certainly use your suggestions to improve our service. We hope that should your travels return you to the Waco area you will consider giving us the opportunity to be of service to you.

"Great value"

5
29/01/2018

This property was originally built as a Holiday Inn Express, and it is as good under Best Western as it was then. Granite countertops in the bathroom. HI's touted shower-head. Not quite as luxurious as the nearby SpringHill suites but much less expensive for clean, comfortable accommodations. Nice discount for multiple-night stays.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We appreciate the comment regarding the condition of the property since the change. The staff of the Best Western takes great pride and joy in knowing that you enjoyed your stay and our hotel met your lodging needs. We hope that you will give us another opportunity to be of service to you in the future should your travels return you to the Waco Area. Thank you for staying with us.

"Pleasant surprise!"

4
21/01/2018

Wasn't sure what to expect but pleasantly surprised! Front desk staff were very pleasant. Room was nice enough and, most importantly, clean. Not in walking distance of sites in Waco but within minutes drive. Would definitely stay here on my next Wacodrive.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We are pleased to here that our location and amenities met your needs. Our hotel does offer the convenient location to many restaurants in the area and a short drive to Downtown Waco. We look forward to your next visit.

"Outstanding!"

5
12/01/2018

Wasn't expecting much for the price but what a surprise! Great room, comfortable bed, big bathroom with wet bar... staff was great! I will definitely stay there again in the future. Exceeded my expectations.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comment on your recent visit to the Best Western Plus Woodway Waco South. We recognize that you have several lodging choices in the Waco area and we are thrilled that you have chosen our hotel. The Best Western Plus Woodway Waco South is pleased to know that you found our hotel to be a great value and we hope that the service provided meet your expectations as well. We hope that the next time your travels return you to the Waco area you will consider the Best Western Woodway Waco South for your lodging and we hope to see you soon.

"Waco - Best Western"

5
11/01/2018

Nice, clean hotel with friendly and helpful staff. It was close to restaurants and a movie theater. The newspapers available allowed you to see what was going on in the area. The breakfast was not the same everyday and included "full breakfast items"; waffles, French toast, bagels, cereal, yogurt, eggs, bacon or sausage, variety of juices, coffee, milk, fresh fruit with ample seating for guests. The cookies at the front desk was a nice touch as well.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comments regarding the amenities and the location of the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We were especially happy to hear that we provided you with different breakfast options each day and our location was key to meeting your needs. We appreciate your comments and hope that the next time you are in the Waco area you will consider the Best Western Plus Woodway Waco South for your lodging. Again thank you and see you soon!

"Great place to stay. Close enough to where you are going but quiet. was polite and helpful. Breakfast was goo"

5
07/01/2018

All staff was helpful. Breakfast was good the first day and even better the second day. great stay. I Would definitely stay again. Room keys had to be rekeying but staff was nice and helpful. room was clean.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We are especially glad to hear that you enjoyed the breakfast choices each day. We hope that the next time your travels return you to the Waco area you will consider giving us the opportunity to be of service to you.

"Great Experience"

5
06/01/2018

Everything was great. The beds are wonderful. The breakfast is terrific. The customer service can not be beat. It was a very nasty night outside and this place was warm and inviting. I would recommend this hotel to everyone I know.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We were thrilled to see that we were able to meet your lodging needs during the inclement weather and hope that your remaining travels were safe. Should your travels return you to the Waco Area, please consider the Best Western Plus Woodway Waco South for your lodging. Again thank you and Happy New Year!

"A Favorite"

4
02/01/2018

This is my favorite hotel in Waco now. The quality of the property is a great value for the price; Adrian at the front desk is Texas friendly; and the property has the best water pressure I have ever found. I have stayed at this property the last three times I was in Waco and will always consider it first.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We will certainly share your comments with Adrian and she certainly appreciates your recognizing her. We hope that the next time your travels return you to the Waco Area you will consider giving us the opportunity to be of service to you.

"Customer Service"

5
02/01/2018

Nikki should receive valuable customer service award! Our room was everything and more. The hotel was very nice. The location was good. parking was great. food was okay. I will stay here again. Bed was GREAT!

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. Thank you for your comments about Nikki and we will certainly share your comments with her and I know she certainly appreciates you recognizing her for her service. We hope that the next time your travels return you to the Waco Area you will give us the opportunity to be of service to you.

"Best of the Best Westerns"

5
27/12/2017

We are reward members and have stayed in Best Westerns all over the country and this one was surprisingly the best we have stayed in. Everything was perfect from the room to the staff and can't think of one negative thing to say. Our room had a whirlpool tub and not only was it very clean but it was roomy for two people.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We are very happy to hear that you really enjoyed your stay with us. The staff of the Best Western takes pride in knowing that our guest enjoy our hotel and enjoyed their stay. We hope that the next time your travels return you to the Waco Area you will give us the opportunity to be of service to you.

"Foot ball at the stadium"

5
24/12/2017

We ate a lot of different restaurants an went seen the silos had cupcakes at bakery walk along the river Went to Texas ranger museum Dr Pepper museum all of which was within 15 minutes of the best western motel an every local person we met was nice

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for you comment regarding your visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to comment on their visit to our hotel. We are especially glad to hear that we were convenient to the many attractions you want to visit in Waco. We hope that should your travels return you to the Waco area you will consider the Best Western Plus Woodway Waco South for your lodging needs.

"Superior Employee"

5
23/12/2017

I stayed at this hotel with my two sons for a night . From the get go I spoke with a lady on the phone about if any rooms were available she said yes and asked, if I would like to book, I said no I was on way. When I arrived the young lady, whose name was Nikki, remembered me from the call, she was very friendly and helpful as to places to take my son's for dinner. Not many hotels have staff that are smiling the minute someone walks in or eager to help with any questions. The room was very clean, as well as the pool. The overall look from time we walked in was great. They even decorated for christmas. We enjoyed the breakfast as well, very filling. Whenever we came down my boys spoke to Nikki and shw did not act as though they were a nuisance, she engaged in talking with them and even made them laugh. I will be back because of her eagerness and friendliness she showed us , made us feel at home and as if we knew each other for years. That is the kind of staff you want to keep around. I will be back very soon to stay here

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. Thank you for your wonderful comment about Nikki and we will certainly share those comments with her. We are thrilled to hear the you enjoyed the facilities, but we recognize that customer service is the reason our guest stay with us. We hope that the next time your travels return you to the Waco area you will consider giving us the opportunity to be of service to you.

"Friendly helpful staff, comfortable bed,"

5
23/12/2017

I was most impressed with our stay at the BW Woodway Waco. The staff including housekeeping and breakfast hostesses were friendly. The bed was very comfortable, lots of space in the room, clean, good breakfast!

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We are very please to hear the members of our staff contributed to you having a successful stay. We will certainly share those comments with the staff members. Thank you for your comment regarding our guest room beds. We hope that should your travels return you to the Waco area you will consider the Best Western Plus Woodway Waco South for your lodging needs.

"Overall an excellent stay!"

4
22/12/2017

Overall this was an excellent stay! I had room 362 which was very spacious and convenient to the elevator and vending machine. However, there was quite a bit of noise that bled through from the hallway in the morning when housekeeping was cleaning and vacuuming. Also, there were several Styrofoam containers of leftover food in the fridge when I checked in. This was probably just an oversight. I asked for a trash bag to remove them when I was at the front desk but the receptionist said she would have housekeeping clear it out. A couple of hours later I removed the items myself along with 3 unopened bottles of Blue Moon beer. A couple of hours after that housekeeping arrived to pick the stuff up. I noticed that the beers were put on top of the cart and not in the trash bag lol ;) Party in housekeeping! Otherwise everyone was exceptionally friendly from management to front desk to housekeeping. The place is a little older but kept in excellent condition. The sofa and the bed were super comfy and bathroom was very nice. Toiletries included a shower cap, mouthwash, lotion, shampoo and conditioner. The shower had great water pressure and the shower head had adjustable sprays. The first day's hot breakfast included bacon and eggs and biscuits and gravy- all of which were very good. The second day had omelets, sausage links, and hash brown patties- of which I would only recommend the sausage. The cold items were the standard- muffins, bagels, cereals, fruit, juices, etc. There is also a grab and go option with some of the cold items. The wifi worked well but I did have to call the help number to get it set up on my laptop. But it was quick and easy fix. Everything worked well and the atmosphere was friendly and relaxed. The lobby was very nicely decorated for Christmas too! Overall an excellent stay.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comments regarding your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. Let me apologize, to you, we failed to check all areas of the room before issuing you a key. We will certainly use this information to insure this does not repeat itself going forward. We are glad to hear that the remainder of your stay was very good and we hope that should your travels return you to the Waco area you will consider the Best Western Plus for your lodging needs.

"Comfortable, quiet hotel"

5
19/12/2017

Comfortable, clean and quiet. Enjoyed our stay of one night. Check in and out quick and efficient. The staff were friendly and made one feel welcome. Would definitely consider staying here again on future trips to Waco.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent stay. We appreciate it when our guest take the time to let us know how we are doing in meeting your lodging needs. We appreciate the comment regarding our clean, and comfortable guest rooms. We hope that the next time your travels return you to the Waco Area, you will consider the Best Western Plus for your lodging needs.

"very poor"

1
14/12/2017

The Best Western Plus on Woodway Dr.Waco Texas 76712 is not good the washer is broken the staff isn't friendly don't go here runn from this place.The room was clean everyday the coffee was cold it was a good location for my job.My work cloth was not clean for two weeks.I work all day and couldn't use out side laundry mates they was all close.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comments regarding your stay at the Best Western Plus Woodway Waco South. Let me apologize for the difficult time you had with the washer and the fact that the staff was not able to assist you. Let me say that the staff of the Best Western takes pride in the numerous good comments we receive regarding the service we deliver. We also take it seriously with we fail to meet the expectations of the customer. We have checked the equipment and corrected the issue. I apologize that you were inconvenienced and did not receive the service to correct the issue. Again thank you for your comments.

"Our stay"

4
12/12/2017

Overall good but need to re-evaluate the handicapped room basics. Good no entry barrier in the shower, but the shower head was terrible. The closet in the room was not only too low to hang things without dragging the floor but also too shallow to use a hanger correctly. The beds were extremely low and hard to get up from. People don't have to be in a wheelchair to need handicapped room. Some have mobility issues/balance issues without sitting in a wheelchair.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on you recent visit to Best Western Plus Woodway Waco - South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We are appreciative of your observations and comments regarding our Accessible rooms and will certainly use this information to make the necessary adjustments to the room. We appreciate your comments and hope that the next time your travels return you to the Waco are, you will consider the Best Western Plus for your lodging needs.

"Had a very satisfying stay"

4
12/12/2017

On the last evening of our 4 night stay, we arrived back at the hotel to find that our door was ajar. Was this because the housekeeping staff did not ensure the door was pulled tight? Fortunately, nothing was missing, but the fact that the door was not locked was disturbing.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway - Waco South. We value feedback from our guest and we will use that feedback to improve the service we delivery. Allow me to apologize for the inconvenience and I can certainly appreciate how you must have felt when you returned. I can assure you that this was an isolated incident and we will make corrections to insure it is not repeated.

"Worst ever"

1
11/12/2017

Spent a weekend in Waco for shopping. I had chosen this hotel from other positive reviews. The hotel looked nice but when we got to our room, there was makeup and stains on our sheets. When the manager was called, he did not offer another room, but brought new sheets for US to change the bed. Really unprofessional. Worst place ever.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comment regarding your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest let us know how we did in meeting their expectations. I am disappointed that we failed to meet your expectations upon arrival and failed to resolve the issue to your satisfaction. Our guest should expect to arrive to their rooms and they are fully prepared and ready for the guest to relax. In this case we did not. We will certainly review the circumstances of your arrival with the staff and we will make the necessary corrections to our service to insure this action is not repeated. We want to live to the many positive reviews of our customers and it is our goal to make every guest stay an enjoyable one. Again I apologize and if your travels return you to Waco please call me directly.

"Outstanding Hotel"

5
10/12/2017

Our stay at Best Western was very enjoyable. The rooms were Super clean and smelled good. The free breakfast and high speed internet were a nice bonus. The front desk staff and cleaning crews were very friendly and professional. We will be using Best Western hotels for all of our future reservations.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We are glad to hear that you enjoyed many of the amenities the Best Western has to offer, the breakfast and the high speed internet, met your expectation. Should your travels return you to the Waco area, we hope that you will consider the Best Western Plus Woodway Waco South for your lodging needs.

"Awesome hotel"

5
03/12/2017

The room was very clean. We enjoyed our one night stay. I normally don't sleep well at hotels but the beds were very comfortable and I slept well. The options for breakfast were very good. The breakfast room had plenty of tables and was clean.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We are especially happy to hear that you enjoyed our comfortable beds and the Breakfast choices. Our goal at the Best Western is customer satisfaction and we hope that the next time your travels return you to the Waco Area, you will consider the Best Western Plus Woodway Waco South for your lodging.

"great value in a hotel"

5
01/12/2017

this hotel is great--very clean, helpful staff, really nice decor. Easy access to highway-just off I35. The breakfast was outstanding. The bed was so very comfortable and the bath was easy to get in and out.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take to time to let us know how we did in meeting their lodging needs. We are please to hear that our hotel and it's amenities were convenient for your needs. We hope that the next time your travels return you to the Waco area you will consider giving us the opportunity to be of service to you.

"Very nice place to stay!"

5
30/11/2017

Staff was very friendly and accommodating. Breakfast was of high standard and there were lots of people eating. The staff recommending a place for dinner which was very good. Overall, a nice place to stay.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We are glad to hear that you enjoyed dinner at the restaurant we had recommended. Our hotel is located in an area that has several locations to enjoy a meal and we are happy we found one for you. We hope that the next time your travels return you to the Waco Area you will consider giving us the opportunity to be of service. Thank you for staying with us at the Best Western Plus Woodway Waco South.

"Complete with a heart shaped hot tub."

4
25/11/2017

Our room was very complete;safe, ironing board,mirrored closet, nice TV & chest, office chair and desk. The bar sink area outside the bathroom also had a MW, frig and coffee maker.The tall ceilings and crown molding are a nice touch. The bathroom has a great mirror for shaving with ample light. The water pressure was good and we had ample hot water. The exhaust fan sounded like something from a 50's horror movie. There was good vanity top space and the towels were good. The in-room hot tub isn't to our liking. The breakfast was fast and furious. We've never stay overnight on Thanksgiving but a lot of people were here. The breakfast people were having a difficult time keeping up with demand. There was also a lack of seating. Perhaps the easy chairs and coffee table near the fireplace could be replaced with two more dining tables. This feels like a newer hotel.Everything seems to be clean and in working order. Including the speedy wifi system. The king bed slept very well. My gripe is the dominate cleaning solution smell. It permeates everything. Ugh! So if your nose doesn't work overtime you will enjoy your stay.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we did in meeting their lodging needs. We are happy to hear that our amenities and services were fit your travel needs and we will certainly correct the issues that you described needed attention. The staff of the Best Western Plus Woodway Waco South hopes that the next time your travels return you to the Waco area, you will consider giving us the opportunity to be of service to you.

"Great hotel!"

4
23/11/2017

Great Hotel! Very clean and comfortable! Very friendly staff! Clean rooms and a wonderful breakfast! Overall great value! We would recommend this to any friend in the area! Thank you for your wonderful service!

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we did in meeting their lodging needs. We are pleased to hear that you found our hotel to be clean and comfortable and amenities were satisfactory. I will share those comments with the staff and we hope that should your travels return you to the Waco Area you will consider the Best Western Plus Woodway Waco South for your lodging.

"restaurants close by"

3
20/11/2017

room was fine, employees were nice, breakfast needs work, not everything fresh, bed was good, cable TV needs some attention poor signal, made watching TV hard, other than that all was just ok, cookies were good, thank you.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. Thank you for you comment of the various amenities of the hotel. I will share those comments with the staff and we are committed to making the necessary improvements. Again thank you for your comments and we hope look forward to service you should your travels return you to the Waco Area.

"Wonderful stay!"

1
17/11/2017

Our expectations were exceeded. The breakfast items were continually being replenished and the area tidied. Beds were comfy and rooms very clean. Service was attentive and friendly. The air in the breakfast area was adjusted immediately upon my request. I have kids at Baylor U and this is my new favorite hotel!

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when your guest take the time to let us know how we are doing in meeting their lodging needs. We appreciate you comments regarding our breakfast. We continually look for ways to make your breakfast experience enjoyable. We are glad to hear that when you visit Baylor our hotels is convenient and will meet your lodging needs. We look forward for the opportunity to be of service to you on a future visit to the Waco area.

"Clean hotel"

3
16/11/2017

The hotel was very clean and updated but the room decor did not match and is pretty cheap. The breakfast that everyone raves about was not seen by us at all. It was very typical included breakfast food. Not one staff member was seen during our 45 mins of breakfast at a normal time (7:15-8am). We did have a suite with a separate bedroom because we were traveling with a baby. The setup of the room was perfect for us so we could all get a good night of sleep before traveling back home after a conference in SAT.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on you recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We recognize that you have several choices when visiting the Waco Area and we are pleased when we have to opportunity to be of service to you. We hope that the next time you travels return you to the Waco area you will consider the Best Western Plus Woodway Waco South.

"Comfortable & Affordable"

5
15/11/2017

This location met all of the necessary basic requirements: Clean and updated rooms. Comfortable beds. Fast and courteous service. Great rates. PLUS: Secure front door after hours. Free cookies! Breakfast was just average.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on you recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. The staff at the Best Western recognizes that you have lodging needs and we appreciate it when you give us the opportunity to service you. We want to show our appreciation through the service we deliver. We hope that should your visit return you to the Waco Area you will consider the Best Western Woodway Waco South for your lodging needs.

"The staff is out standing"

5
14/11/2017

I have stayed in this Hotel every time I go to Waco if it is available. The GM is top notch and his staff is equal to the expectation he sets. The hotel is very clean, the rooms are large and the beds are comfortable. Breakfast is hot and pretty good. The pool area is clean. Overall you cant beat this hotel in Waco.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. Thank you for the kind comments, I will certainly share your comments with the staff. They appreciate knowing that our guest are satisfied with the service we provide. Again thank you for your comments and we hope that you will give us the opportunity to be of service to you on your next visit to Waco.

"Noisy stay and Front desk didn't care to help!"

2
14/11/2017

5 calls and 2+ hours of listening to loud partying neighbors is ridiculous! We got 3 hours of sleep because the front desk worker wouldn't be bothered to do anything. BW has made some nice update to their hotels, comfy beds but the pillows are awful. Breakfast is decent but about the same as most others, cereal, reheated eggs, sausage/bacon, muffins

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. I sincerely apologize that we failed to resolve the noise issue and apologize to you for the inconvenience of having your night interrupted. I appreciate the feedback on the pillows and the breakfast and we are working to correct those items as well. We will use your comments and observations to make improvements in the service we provide to our guests. Again thank you for your comments.

"As good as it gets"

5
08/11/2017

Never in my life have I ever reviewed a hotel that I have stayed at, but this one deserved the time it takes. Adrian and Nikki were amazing from the moment I walked through the door and the hotel was immaculate and had great aesthetics. Clean, large, well decorated rooms and comfy bed! I have not stayed at a Best Western since childhood (a long time ago) and was blown away. Can't say enough! Will definitely return again and again.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. Thank you for your kind remarks of Adrian and Nikki, we will certainly share those comments with them. We hope that the next time your visit returns you to the Waco area you will consider giving us the opportunity to be of service to you.

"Great Hotel"

5
08/11/2017

This hotel was great. When I was looking for a hotel for a trip to Waco I read tons of hotel reviews and settled on this hotel. It far surpassed my expectations. Room was clean and spacious. No breakfast wasn't anything amazing but filled me up. My only real complaint is that parking is limited.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit the Best Western Plus Woodway Waco South. We appreciate it with our guest take the time to let us know how we ate doing in meeting their lodging needs. We recognize that you have lodging choices an appreciate it when we have the opportunity to service you. We hope that on your next visit to the Waco area you will give us the opportunity to be of service to you.

"Waco"

4
08/11/2017

We went to Waco to visit Magnolia Silos. The hotel's location was convenient for us. The hotel was clean and quiet. The amenities were fine. More food choices nearby would have been more convenient. We'd stay there again if we were in the Waco area.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comments regarding your recent visit to the Best Western Plus Woodway Waco South. We are thrilled when our guest take the time to let us know how we did, delivering the service they expect during their stay. I appreciate your comments on the breakfast and we will continue to offer different choices each day and add variety to the menu. Again, thank you for your comments and we hope that you will consider staying with us again should your travels return you to the Waco area.

"Hotel stay in Waco"

5
04/11/2017

My sister and I enjoyed our stay at this hotel. The people at the front desk are friendly, the beds are comfortable, the breakfast food is good, it is easy to drive to in Waco. Halloween treats were available at the front desk.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest let us know how we are doing in meeting their lodging needs. We were very happy to hear that our quite suburban location was perfect for your visit. Our hotel is close to several restaurants, shopping and entertainment and we are an easy drive into the Downtown area. We appreciate those comments and hope that the next time your travels return you to the Waco Area you will consider giving us the opportunity to be of service to you.

"Great Visit!"

5
30/10/2017

I enjoy this location because of their consistent quality and hospitality. Travis, the General Manager was especially attentive and accommodating. Thanks for going the extra mile! Comfy bed, clean room, good breakfast selection, and afternoon cookies ~ along with terrific hospitality make for a perfect choice when in Waco!

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take time to let us know how we are did in meeting their lodging needs. Thank you for your kind comments. My staff and I are especially happy to hear that what we do helped you enjoy your stay. We hope that the next time your travels return you to the Waco Area you will consider the Best Western Plus Woodway Waco South for your lodging.

"Extraordinary value"

5
29/10/2017

The Best Western on Highway 84 in Waco, Texas had a perfect combination of well-trained staff, cleanliness, comfort and value for money spent. A "well-oiled machine" with heart. Take it from someone who has stayed at the Empress in Victoria, The Banff Springs, The Broadmoor--all five star hotels and worth the money spent--this little humble hotel gets really well-deserved recognition for attention to excellence. Although not a fancy resort nor an expensive destination, we will return there every time we're passing through the area.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. The staff of the Best Western recognizes that you have lodging choices, we are excited and appreciate it when we are your choice. I will certainly share your comments with the staff and hope that when your travels return you to the Waco Area you will give the us the opportunity to be of service to you.

"Friendly and clean!"

5
22/10/2017

We came last minute, and they were very accommodating, reassuring, and knowledgeable! Rooms and facilities were very clean! Staff was very friendly and gave practical suggestions. Close to shopping, Baylor, and Magnolia Silos.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco - South. We appreciate it when our valued guest take the time to let us know how we are doing in meeting their lodging needs. The Team Members of the Best Western Plus Woodway take great pride in providing the customer service to you our guest. We hope that the next time your visit returns you to the Waco Area you will give us the opportunity to be of service to you.

"Clean, cozy, would come again!"

5
21/10/2017

Checking in was clear and easy, our room was conveniently close to the lobby, we weren't bothered by anyone, good variety of cable tv, super fast internet, tasty and hot breakfast was at needed temperature. The room was super clean, which is our main concern when traveling. Also breakfast and WiFi was included in our stay, FREE! 10 minutes from the Magnolia Silos in Waco, near a movie theater, near fast food food, easy access to main highways.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we did during their visit. As you have mentioned we are conveniently located to many of Waco's attractions and our location also offers several dining opportunities. We thank you for giving us the opportunity to serve you and hope that if your visit return you to the Waco Area, you will consider the Best Western Woodway Waco South.

"Good stay"

5
21/10/2017

We came to Waco for a girl's trip to the Silobration and booked this hotel in early May- one of the best priced options at the time of booking! The hotel staff I encountered was very nice, especially the front desk clerk at check-in the afternoon of 10/11/17 (can't remember his name). The room was very spacious and clean. While I only ate breakfast at the hotel one morning of my stay, it did offer a decent selection of foods. I also know that the breakfast selection featured different items each day. My mom ate breakfast there twice and enjoyed the biscuits and gravy offered one day she went. It's also close to a lot of shopping centers, and it's only a 15 min drive to the Silos. Definitely a recommended hotel if you'll be in the Waco area!

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we did during their stay. Thank you for recognizing the service you received from our team member upon your arrival and I will share you appreciation with them. We are also glad to hear the you enjoyed our breakfast selections. The staff at the Best Western Plus Woodway Waco South recognizes that you have lodging choices and we appreciate it when we have the opportunity to serve you. We hope that should your travels return you to the Waco area you will give us the opportunity to be of service to you.

"overpriced but nice"

4
16/10/2017

Tge room was spacious, the shower gaff good pressure and the bed was clean and comfortable. I stayed in the Jacuzzi suit and it did not disappoint. The prices were higher that usual because the fair was in town.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We are happy your accommodations were exceeded your expectations. The staff at the Best Western recognizes that you have several lodging choices when visiting Waco. We are thrilled you provided us the opportunity to be of service to you and hope that you will give us the opportunity to be of service to you again in the future.

"Excellent"

5
16/10/2017

I thought the cost was a little out of line considering what we had paid a couple of years ago at another hotel in the same area and what was advertised on the internet. I know there was several things going on in town so of course the price was raised because all the hotels were booked solid.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comments on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their lodging needs. We are happy to hear that the Best Western Plus was an excellent value, during your visit. We hope that the next time your travels return you to the Waco area you will give us to opportunity to be of service to you.

"Clean"

5
10/10/2017

This is one of the cleanest Best Westerns we have ever experienced. Highest quality service and professional staff. Highly recommend this Best Western to anyone visiting Waco, Texas. Also very convenient to main highways and Loop 340.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. The staff takes great pride in knowing that you have enjoyed your stay and we hope that we will have to opportunity to serve you again in the future.

"business"

5
10/10/2017

Nice hotel , staff is very friendly and helpful. Parking not bad. Lots of places to eat close by. Right off the freeway close and comfortable. Ice on every floor and vending machines with drinks on every floor. Pool is small but hot tub was good.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We are thrilled to see that you were able to enjoy our hotel amenities, such as the indoor pool and hot tube. We are conveniently located to several restaurants and shopping in the area and our staff is always available to suggest other dining options in and around Waco. We hope that the next time your travels return you to the Waco Market you will consider the Best Western Plus Woodway Waco South.

"Worse hotel ever! Beware."

1
09/10/2017

The reviews for this hotels are fake.we stayed in room 330. The room had a very distinct musty, moldy odor. The linen had multiple hairs on the sheets. A pull back of the cover revealed a stain on the wrinkled sheets and makeup smudges on a pillowcase. Upon informing the front desk, we were told no other queen rooms were available and was moved into a king suite which was not much better. The carpet was heavily stained with black marks and the air unit was so noisy that you couldn't sleep. Everything in the room felt icky. We were tired after a late flight arrival and two hour drive from Dallas. The reviews said this was the second best hotel in Waco which is truly false. This was a former Holiday Inn that is now a rundown seedy motel.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus in Woodway Waco South. Let me say that we take great pride in the many excellent reviews we have earned and work hard to receive favorable reviews with each and every guest visit. It would appear that during your visit we failed to meet your expectations and for that we apologize. We will certainly take those comments and revisit our quality control procedures so that we may continue good reviews and insure that this isolated incident does not repeat. Again thank you for your comments.

"Great Room"

5
03/10/2017

very clean, very helpful staff, very comfortable beds, great location. Quite, great coffee. Received a decent price. would stay there again when I return to the Waco area. Restaurants, movie theater, and Mall are very close.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete a comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our guest take the time to let us know how we are doing in meeting their needs. We recognize you have several lodging choices and we appreciate the opportunity to be of service. It is nice to read that we were convenient to many of the attractions important to you during your visit. We hope that should your travels return you to the Waco area you will give us the opportunity to service you.

"Great front desk help"

5
02/10/2017

The young lady that waited on me was extremely helpful and friendly. Very business like... the breakfast was good, great presentation and clean. The room was clean and decorated very nice, the location of hotel was close to several eating places and easy to get to.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. We appreciate it when our valued customers take the time to let us know how we are doing. We are especially thrilled to hear that we were conveniently located to many of the attractions you visited. I will certainly share your comments with the Staff. The staff of the Best Western Plus Woodway understands that you have choices of lodging facilities and we are thrilled when you give us the opportunity to be of service to you. We hope that the next time your travels return you to the Waco Area, you will allow us to be of service to you.

"Best Ever"

5
01/10/2017

Everything was perfect! Each breakfast had a different special..one day, western omlet and sausage and hashbrowns; next day,cheese omlet and sausage and pancakes, and finally, pigs in the blanket, scrambled eggs and hash browns. This is addition to cold cereals, yougarts, fresh fruit, breads,bagels, croissants and pastries! Great shower pressure, and three towels!!! Friendly staff. And we got a gift bag with waters, Oreos, and popcorn for being Best Western members.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your comments regarding your visit to the Best Western Plus Woodway Waco South. Our staff takes great pride in hearing that our customers have enjoyed their stay and the services we provide met the needs of our valued customer. I will share you comments with the breakfast staff and the other members of our team. We hope that the next time your travel return you to the Waco Area, you will give the staff of the Best Western Plus the opportunity to be of service to you.

"Outstanding stay"

4
30/09/2017

Vey nice staff, fantastic rooms with high ceilings, clean rooms , very nice beds, good working airco. Breakfast is fine with eggs, sausages etc. Very close to downtown Waco. We will certainly come back of possible.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent visit to the Best Western Plus Woodway Waco South. The Staff of the Best Western take great pride in knowing that you have enjoyed your stay and I will share you comments with the staff. We hope that should your travels return you to the Waco Area you will give us the opportunity to be of service to you.

"Restful visit to Waco, TX"

5
30/09/2017

We went to Waco to visit the "Silo's" and were very happy with the hotel we chose. The staff was very helpful, giving us easy directions to the Silos and Magnolia Bakery and Market. The room was comfortable, soft bed, plenty of room. I would recommend this hotel to my family and friends.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to comment on your visit to the Best Western Plus Woodway Waco South. The Best Western Plus is conveniently located to many of the attractions of Waco, the Silo's Home of Magnolia Market and Extraco Event Center home to the Central Texas Fair. We hope that should your travels return you to the Waco area you will give us an opportunity to be of service to you.

"Good value"

5
29/08/2017

This hotel was in a great location for us; it was a good value, with a great breakfast selection. The front desk was very professional, helpful and friendly. The room was very spacious and the bed was very comfortable.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
The Best Western Plus Woodway would like to thank you for your kind remarks. We appreciate the opportunity to be of service to you and hope that you will consider staying with us should your travels return you to the Waco Area. We are glad to hear that our location meet your travel needs. Again thank you for your comments

"the PLUS is the Service in BW PLUS WOODWAY!"

5
24/08/2017

I have Been traveling to Waco for business, for a while now, and I try to stay at Hilton's when i can, however this was the closest hotel available to where i was going on my first trip, and now its my place of choice! This hotel is putting Hilton properties in the area to shame! Mr.. Brown and his Service oriented team always welcome me by name and a smile. Its got small issues like clogged bathtubs (which got taken care of right away) but this happens in the best of places. The hotel is comfortable, well lit at night, indoor pool, and the staff is helpful. Give it a chance,

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to write a review of your visit to the Best Western Plus - Woodway Waco South. We appreciate it when out customers take the time to let us know how we are doing and in meeting their needs. The staff at the Best Western Plus appreciates the opportunity to earn your business. We recognize the you have choices and we are thrilled when we become one of your hotel choices. I will certainly share your comments with the staff and hope that you will give us the opportunity to be of service to you on your next visit to the Waco area. Again thank you for the opportunity to be of service to you.

"Great Bed"

5
21/08/2017

Clean room, the bed was awesome, good breakfast. The hotel is not in a scenic part of town, but easy access to major highway makes getting around quick and easy. Staff was friendly and welcoming. Hoping to come back for homecoming.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for your kind remarks. We appreciate it when our guest take the time to provided feedback on their stay. I will certainly share your comments with the entire staff. We are happy to hear that our hotel was a convenient location and it was easy for you to get around the City of Waco. Thank you for your kind remarks and we look forward to seeing you in October for Baylor Homecoming.

"Very nice for the price!"

4
16/08/2017

It has been over three years since we stayed at this hotel, but a good online price was attractive for a one-night stay while moving our daughter to BU and we knew we wouldn't be in the room until evening and leaving early in the morning. My biggest issue is where the hotel is located. It is on the outer road down Waco Road and you need to take the U-turn and head back north to reach it. However, that being said, this was a great stay! The hotel has been renovated in the last few years and while you can tell it is an older hotel, things inside are up-to-date, modern and clean. It's not luxury - but standard for this level of hotel. I requested a room on the top floor and was given a very quiet, very spacious king. It had room for a desk, chair and ottoman and a large bathroom. Microwave and small fridge kept water and wine cold! And, it was extremely quiet. The A/C unit was a bit loud when it would turn on, but most hotel units are like that. Check-in was quick and front desk staff was friendly and helpful. I only had coffee in the morning, but the buffet looked well stocked, included both hot and cold offerings, and it was very clean. We prefer hotels closer to campus - but I would not hesitate to stay at this Best Western again. And, being set back from the road, it was less noisy from road traffic.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete a review of the hotel. We are thrilled to that you returned to the Best Western while moving your daughter into Baylor and hope that you will consider the Best Western Woodway on future visits to the area. The hotel's suburban location offers a quite setting and convenient to many of the attractions in Waco and Baylor is one of those attractions. Thank you for your comments regarding the friendly staff, we will certainly share that comment with the staff. We look forward to your next visit to Waco and the opportunity to meet your lodging needs. Regards Travis Brown

"Good Value"

4
15/08/2017

Nice location near the Richland Mall, convenient to shopping and restaurants. Clean room, comfortable beds, good TV, adequate breakfast options, though I would have preferred eggs to the burrito among the hot options. The indoor pool looked nice, and there was a large jacuzzi, but both were closed for maintenance during my stay.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for considering the Best Western Woodway Waco South for your visit to Waco. We recognize that you have choices and we are pleased that you have chosen our hotel. When visiting our hotel you are minutes from many of Waco's attractions, like shopping, restaurants, Baylor and Magnolia Market. Guest do enjoy our pool and spa and I hope that on your next visit to the area, you will have the opportunity to enjoy the indoor pool and spa. Thank you for staying with us.

"Clean comfortable room with great AC"

5
13/08/2017

My husband and I found this hotel to be clean with cool comfortable rooms and an amazingly efficient and friendly staff. We traveled with a group of (mostly) senior citizens. Everyone seemed pleased with their accommodations. Would definitely stay here again.

Travis B, General Manager at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed your stay at the Best Western Woodway Waco South. We recognize that you have lodging choices when traveling and the Staff at the Best Western is thrilled that you have chosen our hotel. Should your travels return to the Waco Area please consider the Best Western Woodway - Waco South.

"Excellent mini-conference"

5
30/07/2017

We stayed one night and were able to concentrate on the work at hand without a worry in the world regarding accommodations. Staff are pleasing in every regard. The food was fresh and delicious. The location is convenient to good restaurants.

davisv799, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for choosing to stay with us and for taking the time to complete a survey on your stay. We are pleased that you enjoyed your stay. We hope to see you again soon.

"TAB art teacher conference."

5
29/07/2017

I recently stayed at Best Western for a TAB art teacher conference. The staff were extremely welcoming, and helpful at check in. We were very comfortable in the room, and appreciated the updated decor. The breakfast was delicious and had great variety.

davisv799, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete the survey. We appreciate all of the feed back. We are pleased to hear that you enjoyed your stay. Have a great week and we hope that you plan to stay with us again soon.

"Too much chlorine"

3
26/07/2017

The pool had way too much chlorine. I complained to front desk staff, she said she would phone her manager. Not sure if she did, pool stayed open. Chlorine smell was so bad it burnt our eyes and made us cough for the rest of the evening. I felt like I had bronchitis.

davisv799, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete the survey. We apologize for any issues that you experienced during your stay. We want you to know that we take your issues very seriously and that we have spoken to the maintenance in regards to your experience. We hope that you decide to stay with us again so that we may show you the changes that we have made. Have a great week.

"Great hotel and an AMAZING staff"

5
26/07/2017

My family and I always stay at this hotel whenever we come into town (4 to 8 times a year), and I have always been very happy with every aspect of our stay. The rooms are always clean and comfortable, the breakfast is always good, and the front desk staff is always friendly and accommodating. So, when my son's baseball tournament was originally scheduled to take place in the woodway/waco area, I made sure that I had a room reserved. As usual, I made the non-refundable reservation through a third party online booking agency, but would pay the hotel directly upon my arrival. At the last minute, the tournament location changed to Seguin, TX. After speaking with the hotel staff directly, we were able to cancel the reservation without penalty. However, a few days later, I noticed that the hotel did in fact charge my card for the 3 night stay. So I called the front desk and spoke with a lady named Veronica, and explained to her the situation. She apologized for any miscommunication, and while there was no record of us cancelling the reservation, she immediately went to work on refunding us the entire amount charged. She was nothing but helpful, cheerful, calming, and understanding, and it is because of her that my family and I will forever be loyal patrons of this hotel. I urge any and all to stay here. The staff truly makes the difference.

davisv799, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
I am so glad that I was able to help you. I look forward to your next visit with us.

"Quiet, Clean Room"

4
24/07/2017

It was a hot July day and all I cared about was the room! It was not on the top floor but it was quiet, clean and very cool. Bed was very comfortable, didn't hurt when I got up in the morning. Would stay there again, was a little out from downtown Waco but pretty easy to get to and from.

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete your review of your visit to the Best Western Plus Woodway Waco. We are pleased that you had a great nights rest. We look forward to your next visit.

"Trip to Hot Springs!!!"

4
20/07/2017

Checked in for a 2 nite stay, look like a new hotel (5 yrs ) Beth nice & very clean & spacious rooms . Young lady that checked us in was frindly , checking went smooth. Was on fist floor by pool & hot tub ( noise was not bad at all ) the fresh cookies & coffee was nice ,the free brackfast was very good . Room had a mine frig , Micowave & a single cup coffee maker.

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete your review of your visit to the Best Western Plus Woodway Waco. We are pleased that you enjoyed your stay with us. We hope that you choose to stay with us again.

"Restful"

5
18/07/2017

The staff was exceptionally kind and professional including the maids. All was so clean tho an armchair cld benefit from a shampoo. Loved th quiet room air. Brk was th typical n wld be nice had oatmeal been offered. Dry cereals were th usual bad for th body fare so wld llike maybe granola or less sugary types. Add Christian TV selection or two n u wld have a perfect evening!

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete your review of your visit to the Best Western Plus Woodway Waco. We offer a variety of granola items and oatmeal, we apologize that you were not offered those choices, we have spoken with the breakfast attendant and hope that you will visit us again. We are pleased that you enjoyed your stay with us. We hope that you choose to stay with us again.

"Best Western in Woodway"

5
17/07/2017

Clean, comfortable, close to everything. The breakfast they offered wasn't my favorite but I usually tend to not expect much from free hotel breakfasts. The staff was very friendly, the also offer fee cookies at the front desk. The indoor pool and spa were nice. Very clean and the spa was actually hot instead of lukewarm like most hotels. Parking spaces could be bigger. Overall a great experience.

"Great Staff"

5
17/07/2017

This hotel was new, clean, and very well managed. The staff works hard. We had a room issue (due to a miscommunication about the reservation), and the desk clerk went above and beyond to quickly resolve the issue to our mutual satisfaction. After a long day of travel, his professionalism and service was much appreciated. We were visiting Baylor and the Magnolia Silos, and will be staying here again for our next visit.

"Ok for 4 of us but pricey for the room size"

3
16/07/2017

We needed a room for 2 adults and 2 children 10/12. When we booked as 4, the system defaulted to a double queen. I asked for a pull out so my kids could have a bed (the other adult and I were not sleeping together). They were not "allowed" to add a cot or pull out bed to the regualr room so we were forced to upgrade to a suite which cost us almost double the expected rate. The suite was big enough but only 1 bathroom and the kitchen supplies were only enough for 3 to eat/drink. The cleaning crew showed up too early at 9:30 and never came back to dress the room (we stayed 2 nights). Breakfast was ok. There was a variety but mostly heated up food prepared elsewhere or meant for a microwave. The kids liked making their own waffles and the bacon was good and plentiful...the scrambled eggs were not great. All in all, its over priced for the experience we had - I'll be sure to talk to the booking staff before I show up to make sure we can be accommodated without it costing us double to keep the kids off the floor.

"Great"

5
13/07/2017

Very Welcoming hotel. Great Pool and Hot Tub. Breakfeast was nice and something for everyone. Hotel is a bit out of the way but keeps it nice and quiet, and Shopping and food is a short drive away. I Think being off of I 35 Raceway|parking lot was a good thing.

"Comfortable One Night Stay"

4
12/07/2017

I highly recommend this hotel. The room, including bathroom was spacious, comfortable with a great king size bed. Super-clean. Towels were thick and fluffy. Staff was friendly. They offer a full breakfast that was okay for all-inclusive price. Food mediocre but I don't expect much from "free breakfasts" at hotel. The room I felt was a little overpriced at $100 per night, given it was in Waco suburbs but I booked at last minute as I was attending a funeral. I definitely would stay there again.

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
We would like to thank you for choosing to stay with us and for completing a survey on your stay with us. We hope that you plan to stay with us again soon.

"This is the hotel to BOOK in Woodway, Texas"

5
11/07/2017

Exceptional place to stay. Better complete breakfast compared to other local Woodway, TX hotels. Plentiful parking. Excellent front staff...so friendly...willing to assist you at any time...know the area and answer all your questions perfectly. Perfect hotel for business, visiting family or vacationing in the area.

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete a survey for the Best Western Plus Woodway. We are pleased that you enjoyed your stay. We look forward to your next stay with us.

"Best of the best western"

5
10/07/2017

Wow This is an awesome hotel. Staff is amazing. Outstanding and extremely clean. Easy location to get to. Close to restaurants and shopping. Great parking. Outstanding breakfast. Beds were soooo comfortable.

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete your review of your visit to the Best Western Plus Woodway Waco. We were glad to hear that once you arrived at your guest room you found the bed to be comfortable and you were able to get a good night's rest. We look forward to seeing you again soon.

"Thelma & Louise"

4
07/07/2017

Wonderful staff, except at breakfast. Changed breakfast menu after check in. May need new mattresses for some beds. Internet was very spotty. On a mother/daughter road trip and felt safe. Overall a good experience

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to complete your review of your visit to the Best Western Plus Woodway Waco. I have shared your comments regarding the breakfast, with the breakfast staff and they are committed to insuring we are producing a quality product. We have recently upgraded our wifi so we hope that on your next visit it proves to be a much better product. I was pleased to hear that you felt safe, our goal is to make sure each guest is happy with their stay. We hope that you choose to stay with us again.

"Super nice staff, comfy room, bath needs some TLC, horrible coffe"

4
06/07/2017

We only stay 1 night in this hotel. We have a good experience however there is a couple of thing that could improve. I have to say that the staff was fantastic, professional, and helpful. Room was clean, shower head was great but the tub is in need of some TLC. How comfy is the bed? That will depends on what you like. It was perfect for me but my husband did not like it. So, good luck. Breakfast was extremely simple. Ok, I know you are not in a grourmet restoring however there is plenty of room for improvement. Starting with the coffee which was HORRIBLE. You will have eggs, hash browns, waffles, fruit, cereal, bread, and juice. That's all.... no bacon, or not sausage. It is a clean place, with nice people. Be aware that GPS gets a little lost. There is a lot of road construction in the area.

"Very pleasant"

5
01/07/2017

Staff was very friendly and accommodating, hotel was very nice. Very clean and comfortable. Breakfast was nice and warm cookies at check in were a nice touch. Very easy to find and easy access. I felt very safe and will stay here on future visits to the area.

"Nice Hotel"

5
27/06/2017

Really liked staying here. Price was great, rooms were very nice. Pretty easy to get most places. No issues at all. Staff was really friendly and helpful. Close to places to eat and very easy to get to the silos.

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
We are pleased that you enjoyed your stay. If you are in the Waco/Woodway are again please come by and stay with us.

"Excellent"

4
27/06/2017

Very nice hotel! Love the indoor hot tub and pool. Breakfast was good and fresh.. close to magnolia silos and museums. Definitely recommend this hotel and the mall was across the frwy. The staff was friendly

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
We are please to hear that you enjoyed your stay. Please come back and visit any time

"Great stay. Beautiful, clean"

5
20/06/2017

Great stay Beautiful hotel Clean Friendly staff Indoor pool ( chlorine was strong) Great breakfast, good variety Nice safe location Very welcoming Smelled good Comfortable beds Wifi was fast Fresh towels and sheets

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
We are pleased that enjoyed our hotel. Please come back to visit with us soon.

"Nice hotel "

5
19/06/2017

Stayed one night before going to silo. Clean hotel friendly staff away from all the hustle and bustle but close enough to all types of eating places easy access to interstate so getting Where we wanted to go was easy

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We hope that you will visit us again soon.

"Best Hotel"

5
13/06/2017

Can not say enough about this hotel's accommodations. It has so many extra's that put the " icing on the cake". Make-up mirror that made putting in contact lens easy and wife putting on make-up. Check out time of noon provided a non-rush time to check out. The number of electrical plug-ins provided C pap use easy. Large TV screen, high toilet, quality of soap, quality and quantity of towels made this stay every relaxing.

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for choosing to stay with us. We hope that you will come back and stay with us.

"Not worth it."

2
13/06/2017

Waste of good money, way overpriced and the room decor is cheap and reminds me of a room that is old. We expected a lot nicer motel for the price we paid, and the pictures that were on the internet is to nice for what it really is in person. Very disappointed in this place. There are other motels in the Waco area that we seen which was a lot nicer. Sorry, would never go to that one.

BestWesternHotels, Corporate at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Excellent Stay"

5
12/06/2017

Very clean room and comfortable bed. Although the motel was full, the staff was very nice and courteous. IT was decorated and served the est breakfast we've had at a MOTEL in years. Will definitely stay at this one again when in Waco.

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
We would like to thank you for choosing to stay with us and thank you for taking the time to complete a review. We can not wait for your next visit.

"Best Western/Woodway, TX"

5
10/06/2017

Room was very clean. Internet in good working order. Good tv reception. Friendly staff. Breakfast selection was good. Eating area was very clean. Bed was comfortable. Area with microwave and fridge had a sink and nice counter space. Bath was very clean. If I am back in Waco will use BW/Woodway again.

"Best Western Woodway - Nice Stay"

5
05/06/2017

Adrian checked us in and she was great. Thanks Adrian! Other staff was very nice. Room was clean. Breakfast food was pretty good. Everything was very clean. Forgot my phone charger in the room. Came back by later and they found it right away. Everyone was very helpful during our stay - nice hotel.

"Hotel rating"

5
05/06/2017

Excellent hotel with very courteous staff. Clean facilities. Excellent breakfast items and presentation. The only detractor for us was the disabled room in which the sides of the bath were too high to comfortably lift a leg to get inside for the shower. There was no shower chair available for people that require this type of disability equipment. A low step shower would be advantageous for disabled rooms.

"Overnight stay"

5
26/05/2017

We stayed overnight while making a long drive. The reviews were high and this hotel did not disappoint. The lady that booked our room quickly honored the cheaper online rate. The room was clean and the bed very comfy. My family and I enjoyed the hot tub and pool. The hotel was not too far from I-35. Breakfast included waffles, omelet, sausage, cereal, yogurt etc. Great stay for a great price. We plan on staying here again in the future.

"Great Hotel for a great price"

5
23/05/2017

We planned a last minute trip and glad we found this hotel. It was close enough to where we wanted to go. The hotel is clean and everyone was so friendly! We will definitely continue to use this hotel and Best Western in the future.

"Great value!"

4
18/05/2017

We were visiting Waco and stayed here. Quick drive to downtown. Very nice hotel. Friendly staff at check in. Room was very clean and hotel smelled clean! Room was very comfortable. Indoor pool and whirlpool which we enjoyed. Great breakfast. Especially liked the cheese omelettes. Coffee and tea in the room as well as in the lobby. Good choice.

"Great place to stay"

5
17/05/2017

The customer service was excellent and very courteous, and the room I stayed in was very clean and comfortable, and bigger than I had anticipated. You won't regret staying at this hotel. I was very pleased with everything!

"Weekend away with spouse"

5
08/05/2017

Rooms and lobby were great. Very comfortable bed and adequate wife. Showerhead was awesome. Breakfast was fresh and well tended. Only bad mark was the pool that had unruly unsupervised guests but that really isn't a mark against this hotel but did make it impossible to enjoy.

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I am glade that you enjoyed our hotel and most of the sevices that we offer. I apologize for the guests in the pool area. I hope that when you visit us again we have a better enviroment in the pool area. Hope to see you again soon have a great rest of your week.

"Excellent location"

5
04/05/2017

This hotel is comfy, quiet and well kept. The hot breakfast provided sufficient seating and offered variety of selections. The front desk personnel were very professional, helpful and friendly. Highly recommend!

"Lovely Stay"

5
01/05/2017

This location is perfect for us when visiting Waco. It's a well-maintained, immaculate hotel with extremely professional staff, comfortable beds/rooms, and a yummy breakfast. They were able to make a last minute change (our request) from a King bed to two Queens ~ even though they were quite full that night. Thanks, Cherrell!!

"Best Western"

5
18/04/2017

Again, just a great place for the price and services. Out performs La Quinta, holiday Inn, Hampton, etc... you will not be disappointed. Beds are awesome! Breakfast good, price right, clean and well presented, pool cool, showers hot, staff professional and relatable, location convenient .

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
Thank you for continuing to stay with us. We really enjoy our repeat guests :)

"Very nice place and comfortable place"

5
11/04/2017

stayed here for the night coming from Galveston and wanted to see the Waco Mammoth Park. The staff was very friendly Veronica I believe was nice and helpful and check in and gave a great rate. She felt terrible I keep trying to find my BW membership account. Pool and Hot Tub were typical indoor. Room was nice and clean and beds very comfortable. Breakfast was typical. Only negative was housekeeping knocking on the door at 8am. I heard her knocking on other rooms before ours so I knew it was coming. I know the manager said I should have put a DND sign up But even so Housekeeping should not be knocking on rooms. Most places have system like walkie talkies to let them know what rooms have checked out not having them knock to check who has. Overall not bad for a night stay just remember to be up early if you stay here.

, Director of Sales at Best Western Plus Woodway Waco South Inn & Suites, responded to this review
I am glad that you enjoyed your stay. I do apologize for housekeeping knocking so early, we will definitely address the issue

"Top notch!"

5
11/04/2017

Great staff...manager is hands on....making sure you have a great stay. Nice pool. Warm breakfast. Modern decor and comfy beds. Super clean. Nice mini kitchen in room. Relaxing showe. Would definitely stay here again.

, Director of Sales at BEST WESTERN PLUS Woodway Waco South Inn & Suites, responded to this review
Thank you for your visit, we hope to see you again soon

"Vacation-visiting family."

5
08/04/2017

We really enjoyed the staff, room and breakfasts at this Best Western. Our room was spacious and comfortable. Our king bed was firm, and relatively new, I think. I would definitely stay here again! The front desk staff was very friendly and helpful! The breakfast attendant was kind and kept the room very tidy.

, Director of Sales at BEST WESTERN PLUS Woodway Waco South Inn & Suites, responded to this review
We are pleased that you enjoyed your stay with us

"Excellent "

5
27/03/2017

Hotel was very well maintained and clean. It seamed like everything was well thought out, right down to the free breakfast options. Room was spacious and comfortable. I loved the recliner chair in the room. Staff were all friendly and nice. I highly recommend this hotel - a great value.

, Director of Sales at BEST WESTERN PLUS Woodway Waco South Inn & Suites, responded to this review
Thank you

"Overnight Stay while passing through to San Antonio"

3
27/03/2017

Positives: Room was very clean and spacious, beds were pretty comfortable Negatives: - Staff was awful, very unfriendly/awkard - took 15 minutes for someone to finally come out of the office to check us in, no fresh cookies when we arrived at 6 PM - breakfast was so/so, pigs in a blanket were hard been sitting there too long - they had not activated our room keys properly, so we had to go back downstairs while hauling our luggage to get it sorted out, got no apology for the inconvenience. Overall, I would choose somewhere else to stay in Waco just due to their staffing issues.

"Best Western is really uping their game"

5
19/11/2016

It's nice to feel cared for when you are away from home. Fresh coffee an cookies are always a nice treat upon arrival. I will not do any more of your reviews when you will not post without 200 word minimum. Sometimes less is more!

"Best Western Plus"

5
17/11/2016

This is a great small hotel, and very friendly staff. We had 2 Queen size beds and the room was spacious. Breakfast was free with a variety of items to choose. They have an indoor pool and a small exercise room. There is a shopping mall only 5 minutes away.

"Great place, location, location!"

4
29/10/2016

Great place to stay during the week for business in Waco & McGregor. Close to major roads, yet my room was quiet, clean, comfortable, and the price was right! Helpful staff made my week a delight. Comfortable bed, decent internet connection. I took my breakfast 'to go' with me each morning (made hot oatmeal, which is my favorite), though they had several other selections. Staff recommended a good dinner restaurant upon my evening arrival & furnish me with a map & directions to my meeting during the week.

"Comfortable, clean, good value"

4
25/10/2016

Staff is professional and nice. The whole hotel is clean, notably the breakfast area and the rooms. Handy business center. Rooms are decorated nicely and everything works. A/C works like a champ! Bed is super comfortable with lots of pillows. I would have liked a guide for the channels and shows. I also could have used a safe.

"Good customer Service"

4
18/10/2016

The staff was very polite and clean. During the Breakfast time the lady who assisted us was very pro-active. It was a full breakfast, well combined. The swimming pool was clean and the Spa too. The Business Center is ok as the Gym.

"Ruined My Baylor Homecoming Weekend"

1
16/10/2016

Made a reservation through hotel in June for Homecoming weekend for two nights, because I had stayed at this location in Oct. 2015 and felt that everything was A-OK. Rate quoted and confirmed was $165 plus taxes per night; however, when trying to check-in on Friday, Oct. 14, rate was $203 plus taxes per night! Manager wouldn't budge and wouldn't honor confirmed rate. I was so upset and thoroughly stressed that when he offered to knock off $20 after much discussion, I just left. Manager couldn't have cared less about how mad and upset I was. My trip for my 50th Reunion was just ruined. Went to Reunion dinner late and drove back home 130 miles, no parade, no football game. Had to give 1-star. Deserves 0-stars. Never ever reserve a room at this hotel.

"Nice Place!"

5
05/10/2016

My husband and I stayed here for a very short vacation. Very nice hotel! The people were nice and friendly as well! The room was just as advertised! The whirlpool bath was amazing! Check in was very easy as was the check out process.

"Great hotel & great service"

5
26/09/2016

This hotel was very clean, the breakfasts were awesome, and the service of the staff was perfect! I didn.t realize we had left our laundry bag containing our dirty clothes--until we returned home & found a message on our phone from the manager tell us that the maid had found it. He informed us they would UPS the clothes bag to us ASAP!

"Very clean and nicely decorated property with high quality bedding and excellent customer service"

5
19/09/2016

I visited my son at Baylor University for family weekend this past weekend and thoroughly enjoyed my stay at the Best Western Plus in Woodway. The room was immaculately clean, and the staff at the front desk and in housekeeping were professional, friendly, and very helpful. This property is not technically in Waco but it is close enough to Waco and the University that you feel like you are "there." I highly recommend this property to other Baylor parents. The value and quality for the price are outstanding. The food on the breakfast buffet was hot and well-stocked.

"Great Place to Stay Near Waco"

5
10/09/2016

I usually stay somewhere else when in Waco but this time I was there for Baylor move in day and hotels in Waco were priced higher than I care to pay. I opted for the Best Western Woodway because of the price and ratings, also, it really isn't far from the Baylor campus. This was a great choice for us. We arrived late on a rainy evening and were welcomed and quickly checked in. My advice to anyone booking hotels, don't book on third party sites. Join the hotel chains rewards programs and book through them, they won't lose your reservation. I have never seen lower prices on third party sites anyway. The room was large and comfortable, the air conditioner was very loud but did not bother us. Breakfast each morning was good and plentiful, about what you would expect. Coffee is available all day in the lobby. Laundry is available also. It was quick to head up to Waco and Baylor when the time came to drop the kid off and do some shopping nearby, plenty of restaurants close by also. We will probably stay here again.

"Very nice and quiet !"

5
10/09/2016

From the moment we checked in until we checked out, we were greeted with a helpful and friendly staff. Had I not had to do laundry, it would have been perfection. I will definitely return to this Best Western. It is very conveniently located too.

"Enjoyable reprieve from the August heat"

5
24/08/2016

Front desk staff at check in and check out very attentive. Breakfast was decent for a prepared buffet. Room clean and comfortable at a decent rate. Easy access to shopping, Waco Lake, downtown, BU, and Cameron Park.

"vacation"

5
17/08/2016

would recommend this hotel- nice breakfast, very clean, nice location, helpful staff, fast internet - nice pool, very centrally located in waco, fast check in and check out - breakfast area was very clean and had lots of room and good selection

"They canceled my reservation!"

3
14/08/2016

Booked hotel on a website. Drove 4 hrs in the rain after work so I could attend my granddaughters birthday the next day. Walked into the lobby and the lady said we don't have a reservation for you. I said no, it's right here, here's my confirmation #. She said well they cancelled your reservation that between you and them. I start trying to call them.... Lady says oh no they just did know how to do this in the computer. Let me figure it out. After about 20 mins we finally got the room we paid for. Parking was a nightmare! The beds were very comfortable, the room was very clean and it was big. Breakfast did NOT look appetizing. I had coffe and it was bad too. Hotel itself is very nice. P.S. we arrived at 11:30p and were initially told out room was canceled because they didn't think we were going to show up.

"Would stay again"

4
12/08/2016

Was initially planning on the Super 8 but this Best Western lobby was clean, bright, clearly welcomed breakfast visitors in layout, friendly reception... And decided to spend a little more to stay. It was worth it. Community areas clean, pool area was full so didn't use it but was in good repair. Pillows and Matthews comfortable and nice linens. Room had fridge, coffee pot, nice tv w good channel selection, and bathroom felt clean. Close to mall and restaurants. Took maybe 15 min to get to Magnolia and less to Cameron Park zoo. Ate at Souper Salads and while not busy was fresh. Pei Wei isn't too far and was great too. Olive Garden, Red Lobster, and mall are a one intersection away too.

"Very comfortable beds"

5
04/08/2016

this hotel is nice, clean and decorated well. The best part is the very comfortable beds. Good variety of breakfast options. Only thing I did not like it the parking is pretty tight around the building. Noise between connecting rooms is not great, but overall the hotel stays pretty quiet

"Comfortable & affordable close to Magnolia Silos"

5
27/07/2016

For under $100 we stayed in a suite with a queen bed & pull out sofa. The room was large and comfortable. We had a kitchenette with microwave, coffee pot, sink & fridge. The shower was nice and the room was very clean. We went for the Magnolia warehouse sale and were just a few minutes drive to the market and downtown Waco. The hotel was right off the highway, but you couldn't hear it. It was close to restaurants and shops and easy to get to. We looked at hotels in Waco and they were significantly more expensive. Woodway is right next door and super convenient. I would stay here again for sure. Only negatives were the free breakfast was not the best, the pool is indoors, and the AC unit is loud in the room (typical for most places).

"Weekend Trip"

4
25/07/2016

Everything here was great with one exception and that was the Stale Beer smell at the entrance of the Hotel. Great staff very friendly and helpful. The rooms were very quite and clean. We experience no problems during our stay. Breakfast was pretty good. We were staying there for a weekend Square Dance.

"Awesome place to stay"

5
24/07/2016

Best Western Plus in Woodway is an awesome place to stay. They always seem to care about me and my comfort. I will always stay here. The rooms are clean and smell nice. They always try to fulfill everything I ask of them. Never any complaints or anything. I love this Hotel.

"Awkward to great!"

5
16/07/2016

We arrived a bit early for checking. The front desk was very courteous and gave us a key to our room. When we arrived, the room was being repaired for something in the bathroom, definitely not ready for business. We went back to front desk and he was already in process of getting us another room. Very friendly and apologetic. After arriving in our new room, he called to let us know that they wanted to refund a portion of our rate because of the inconvenience. AWESOME!!! Very nice place to stay - would highly recommend to others!

"Great place. I stay primarily for business. I travel a lot-on the road 20 + days/month."

5
16/07/2016

Price is right. for business or pleasure. VERY COSISTENT in their attention to detail and to the needs of their guests. Above average accommodations for price and clean beyond reproach. This is not your grandfather's BestWestern. It is definitely a plus.

"Family"

5
09/07/2016

Stayed here 4th of July. Absolutely the cleanest room and facility. Great indoor pool and hot tub. Staff were very nice and polite. Beds were very good and comfortable. Great breakfast bar! Look forward to going back.

"AS GOOD FOR LESS $$$"

5
07/07/2016

I have stayed at a lot of different hotels in the past couple of years. I always check TripAdvisor for ratings wherever I will be traveling. I have spent nearly $200/night for a few stays. This stay was half of that. I honestly could not have told you the difference between the $200/night stay and this stay. The young lady at the desk upon my arrival was very helpful and accommodating. I made a last-minute request of her and she cheerfully handled it. The room was fine. The ONLY tiny thing I noticed was a very small stain on the carpet. Perhaps housekeeping had not yet seen it? Don't know. It wasn't something that concerned me greatly. It is a hotel, after all. Everything else was impeccably cleaned and serviced. The breakfast was the standard fare but always handy for a quick bite for an early departure. The location of this hotel is extremely convenient without the frenzy of IH-35 right at it. I agree the parking lot is not the best configuration but was likely devised with what was available to work with. I will stay here again and happily pay half of what I have elsewhere.

"Way Better Than Expected"

5
05/07/2016

This hotel was booked for us by the family hosting the wedding we were attending. We anticipated being comfortable and well cared for but did not expect the beautifully designed room or the "lux" feel of the palm trees outside or the sparkling feel of the front desk and the breakfast room. This is currently a very well managed hotel and the staff are very cordial and helpful.

"Great stay"

5
02/07/2016

Beautiful place, easy access and quite. Best Western has come a long way. Very competitive with other big name hotel but for a fraction of the price. Great services and value for you buck! Will definitely repeat if traveling back to Waco TX

"Decent stay"

4
30/06/2016

Spent one night here last weekend - in town to pick up kid form Baylor Band Camp. Hotel required a drive by and a loop back for us on the freeway. Parking lot is very tight. Front desk had some issues with our reservation but they worked through it and were very applogetic. On check in we were given rooms side by side (two couples) When I walked into our room I was over come with the fragrance that was very strong and my lips and tongue began to swell. I checked the other room and it had a bit of a smell but it wasn't as bad but still too much of something sprayed. Went and spoke to the front desk (I think his name was Josh) and explained the situation - and that I would not be able to remain in that room because whatever was sprayed was toxic to me. He let me check out another room on the same floor and it still had the same smell but it wasn't near;y as strong and then we tried another floor hoping that a different housekeeping team may not spray as much but it was even worse - even Josh could smell it. He bellieved it was a lysol spray they use in the rooms. I chose the room on the same floor and he helped me move mys tuff into that room and was super kind about offering to move me again and find another room if I found the smell in this one was too much. THe hotel is much easier to get out from and onto the freeway - we were at Baylor within 5-10 minutes easily. We left shortly after the move and when we returned later that evening - 9ish - he room seemed better. The beds were comfy and the room was clean. Excellent water pressure in the shower. Breakfast was typical - microwaved powered eggs, a few meats and pasteries. No omlette station like other BW I have stayed at.

"Small parking lot"

4
26/06/2016

Clean, nice towels, great wifi, bar with sink, coffee pot, refrigerator, microwave. The only negatives are: no light over bar/mini kitchen and the small parking lot. We have a pickup. Much of the parking area wasn't for us! We didn't eat breakfast here; however, it looked good. Personnel friendly.

"Pleasant stay"

5
22/06/2016

We stayed here two nights and I would highly recommend this hotel. It was easy to get to and had easy access to places we planned to go, restaurants, etc. The rooms were large and had nice accommodations. It was pleasantly quiet. The breakfast was adequate with hot and cold items to choose from. The coffee could have been a little stronger for me but was not bad. We had a problem with the bathroom light not coming on and a repairman was sent immediately to fix it. The electricity went out during the night due to a rainstorm that came through. It did get a little warm but fortunately came on early the next morning. We had no issues after that. I would definitely recommend staying here.

"Passing theofh"

4
15/06/2016

Stayed here for the night Was very happy overall with decision. The hotel is very clean and nice Breakfast was great and glad that offered hot breakfast - it was very good Unfortunately the power went out because of some crazy storms. Obviously the hotel wasn't able to control this, but I was very disappointed that they didn't offer anything for comp for people that stayed. That would have been good gesture. Even just a coupon for discount at future stay! The managers went around and asked if we had stayed through the night when power went off

"Family visit"

5
13/06/2016

We stayed there to attend a funeral. Staff was awesome. Breakfast could have been better and the hot tub was out of service but everything else was great. Rooms were very clean. However, I do not like that TripAdvisor is making me type at least a 200 character review. CHANGE THIS TRIPADVISOR IF YOU WANT ME TO MAKE ANOTHER REVIEW!!!

"Nice clean hotel"

4
30/05/2016

My husband and I travel down to Texas for a conference. We stopped in Waco on the way to see the Magnolia silos. We stayed at the best Western plus one way for an overnight before heading down to San Antonio. The best Western plus was extremely clean the lobby area was nice and well decorated. The room was a little small but for the two of us was fine. It was modern and decorated well. We use the fitness room in the pool which were small but clean. The breakfast was just OK but that is the way most hotels are. They had a good assortment if you like that sort of thing. I would recommend stay here instead of Waco. Woodway has more shopping and restaurants nearby.

"Great stay"

4
22/05/2016

The check in process was easy and quick. The gentleman asked if I had a floor preference and he was able to accommodate my request. Our room was great. It was a fairly large room with a desk. It had a flat screen TV and the bathroom had plenty of counter space. The free breakfast was great. You were able to make waffles or toast. There was also cereals to choose from but the best part were the biscuits and gravy with eggs and bacon/sausage. Also there was juice and coffee (with flavored creamers!!!) Everyone was very friendly and I would definitely recommend.

"Its fine, but the staff turned of the lights on me - Not Classy Best Western"

3
29/04/2016

So, I travel a bit (a lot). And, I work early hours. So, many times I come down to the breakfast area early just to work and have access to coffee. Many times, the staff will put on the lights for me (even though the breakfast area is not open). Sometimes I turn on some of the lights just so I can work. So, when I did this at this property, the morning staff gruffly said "I don't open until 6:00" and TURNED OFF THE LIGHTS and left me sitting in the dark. Very Nice. I know you aren't open, but turning off the lights while I am sitting there. Not very classy - Best Western....

"Inernet?"

4
20/04/2016

If you are looking for a good nights sleep and do not need internet service in the southwest Waco area, this is a good choice. Breakfast fare was as to be expected in a BW. Room was large and comfortable. Anna at the front desk was exceptional.

"Best choice for Waco visiting but monitor your credit card statement"

4
19/04/2016

Woodway is not that far away from all the things you would want to do in Waco and you can't beat the price. Our rooms were well appointed and spotless; ample supply of thick towels provided. The place was quiet with good soundproofing; you can get a good night's sleep here. I was disappointed in the breakfast offerings--the same old unappetizing eggs and gluey sausage gravy. Thankfully there is and Egg and I close by. They double charged my credit card but corrected the error the same day. Since this happened to another reviewer, I would recommend hanging on to your paper work.

"A nice stay"

5
12/04/2016

We stayed here for a wedding that we were attending. Our plan was to stay one night but ended up staying 2. The staff was very friendly and accommodating. It was raining and one of the staff offered us an umbrella. The room was clean and comfortable. my only complaint was the breakfast. The cereal was stale and the eggs left a little to be desired. But, if I needed at hotel in the area, I would stay here again.

"Luxury without the cost"

5
08/04/2016

We stayed at a Best Western Plus last year and loved it. It has the feel of luxury yet not priced so high. The room is comfy and spacious and breakfast very tasty. An indoor pool and hot tub also. Very quiet.

"All was well"

4
22/03/2016

Hotel is clean, nicely decorated and has typical Best Western amenities. Breakfast area was nicely decorated with a variety of seating options. The indoor pool was small, and even though it was indoors, it was not heated. The only issue was my credit card was charged twice for the stay and that has kept me from giving it an all excellent review. Close location to the things that there are to do in Waco like visit the zoo, the suspension bridge, Magnolia's, and the mammoth site.

"nice place to stay"

5
19/03/2016

nice friendly hotel that is very conveniently located on 84 and easy access to hwy 6. The staff were efficient, checking in and out. The breakfast area was pleasing and comfortable while the food was fresh and hot.

"Stay in Waco"

5
08/03/2016

Very clean and comfortable. The man at the front desk was very pleasant and efficient. We had breakfast there the second morning before we checked out, plenty of food and a good variety. If ever in Waco again I would stay there and it was in a good neighborhood.

"Rude staff"

2
07/03/2016

Night clerk literally told us that we could get arrested for going into the coffee area late at night bare-footed. She proceeded to scream and threaten. It was really ridiculous. Very rude!! No other staff offered any help.

"Excellent Hotel and Staff"

5
23/02/2016

I highly recommend this hotel for business or pleasure.- The staff is friendly and helpful. All the amenities were outstanding. I traveled with three teenagers and a five year old and everyone had a great time.

"Avoid and stay somewhere else"

1
10/02/2016

Owner and staff uncooperative and lack basic business acumen, communication, and social skills. Independently owned and this particular owner gives Best Western a negative image. There are numerous other hotels within a mile radius that would offer better accommodations and leadership from the owner. STAY ELSEWHERE!

"Best Hotel"

5
09/02/2016

I was in town visiting family and The Best Western Hotel was awesome. The front desk clerk welcomed me by name as I walked through the door and needless to say it made me feel special. He was very nice and attentive. The hotel was very clean and smelled very clean inside and outside. My room was very appealing and clean. I'm very picky about where I stay and YES I will be staying there again. The FULL breakfast was awesome which is very important.

"Nice Hotel"

5
08/02/2016

Extremely clean well maintained hotel with courteous knowledgeable staff. Convenient to Waco and surrounding area. I will plan on staying here in the future. The only thing I would change is to have coffee ready in the lobby by 5:00 AM.

"Nice, Clean, Great Staff"

5
04/01/2016

In town for a wedding. We chose Best Western because we have been happy with them in the past on other trips. Front desk personnel were very cheerful and accommodating. The room was very clean, as was the lounge. Would definitely recommend staying there.

"Very Good Experience"

5
04/01/2016

One of the best hotels we've stayed at for the money. Had a ground floor room directly across from an outside door where our car was parked. Very convenient. Room was very clean, quiet and the breakfast was better than average.

"Waco Best Western Plus is the ONLY place I will stay"

5
22/12/2015

Since my last trip to Waco and my stay at the Best Western Plus on Woodway, I will look no further for a hotel during future stays. This hotel is so well managed and appointed, the rates are reasonable, the amenities are exceptional, and the staff is competent, professional, friendly, and helpful. I have stayed in hotels in Waco from 2012 - now, 12/17/15, and the Best Western Plus is by far the best experience I have had.

"Quickly planned trip"

4
09/11/2015

Chose this motel for the location near relatives, the purpose of my Waco visit. Motel was very clean, attractive, and all encountered staff were friendly and accommodating. Room was spacious and clean with very comfortable bed and pillows. ONLY complaint was with the showerhead, wish it was more adjustable. Morning breakfast was good and very convenient to start the day. Would not hesitate to stay here again.

"Best Best Western - apart from one in Venice, Italy!"

5
02/11/2015

My parents, my husband and I have stayed at this particular Best Western twice. The first time was by sheer coincidence - but the second time, we didn't consider staying anywhere else on our trip to Waco. The beds are wonderful, the staff very helpful and friendly, and the location is perfect. We will definitely stay there again any time we are in the Waco area!

"Wonderful Place To Stay"

5
26/10/2015

The Best Western Plus Woodway Waco South Inn and Suites is a jewel that everyone should experience. The entire stay was excellent from check-in to check-out. The room was very nicely appointed. All the furnishings appeared brand new. The bed was the most comfortable hotel bed I have ever slept on. The breakfast bar was well stocked and fresh. The staff is very friendly. I will certainly stay here again when I am back in the area.

"Very Clean"

5
18/10/2015

I travel 98% of the time for work. This was the first time I stayed at a Best Western Plus. I was happy when I walked into my room and it smelled very clean. Everything was clean. I stayed at other hotel chains and was not happy with their cleanliness. Either it smelled like stinky feet or the bathroom was dirty. I will be staying at Best Westerns if all of them are this clean .

"If there's little other choice"

2
22/09/2015

Hotel is generally fine. Woodway is a very nice city bordering Waco to the South with several pretty areas. This property is not in one of those areas. It sits right on one of the major, divided roadway (expressway-like) that the Waco area was so founding of building from some reason. Not nearly as pleasant as I assumed it would be for Woodway, but that may be the fault of my assumption. For those prone to such assumptions, be warned. In any event, the property is clean but dated. Standard limited-service hotel accommodation for 10-15 years ago. On the downside, not so friendly front desk help, certainly not what we experienced in other properties in Waco and nowhere near what we received in the Nashville area where we had just travelled from. In fact, the night desk clerk was downright rude. Breakfast in limited services establishments are what one would expect, but there is a range. This hotel ranked low on that range. Still, when Baylor is having an event (i.e., Family Weekend), choices for reasonably priced rooms right in Waco become limited very quickly. This hotel suffices for a short stay when most of your time will be on Campus anyway and everything else is booked or their rates have gone through the roof.

"Nice night away"

5
14/09/2015

This hotel was a great place to stay when I was in town for a Baylor football game. The staff was friendly and very helpful. The hotel was clean and quiet. It was a great stay! I would recommend this Best Western!

"Our stay in Waco"

5
10/09/2015

We found this hotel to be conveniently located, with ample parking, a refreshing environment, a good complimentary breakfast, very friendly and helpful staff, and very clean and comfortable facilities. I particularly liked the fact that they had coffee available the entire day, and we liked the large eating area with comfortable furniture....a place that made us feel at home.

"GREAT HOTEL WITH NICE PRICE"

5
24/08/2015

This is THE hotel to stay at in Waco~ Great location, Breakfast Buffet and very clean. My son is going to Baylor and this hotel is less than a 10 min drive to campus. They seem to take pride and great care in the hotel. I will be back soon.

nalin p, General Manager at BEST WESTERN PLUS Woodway Waco South Inn & Suites, responded to this review
We are pleased to hear you were happy with your visit to our property. We assure you that we are committed to delivering quality in all aspects of the guest experience and appreciate your feedback. It is always a pleasure for us to cater to our Baylor students and Parents! Thank you for allowing us to be your "Home away from Home while visiting Waco & Baylor University!

"Very Nice Hotel"

5
23/08/2015

I was definitely surprised when I found out this property was built and opened in 2003, as it appears to be a brand new property (I inquired at the front desk if it was a new hotel). The staff and management are to be commended on the way they have stayed on top of the upkeep and maintenance of this property. The front desk staff was also very friendly and helpful with suggestions on nearby dining options. Complete satisfaction with this stay. I will definitely stay at this property again.

nalin p, General Manager at BEST WESTERN PLUS Woodway Waco South Inn & Suites, responded to this review
Thank you so much for your kind words. The time you have taken to write such a nice review means a lot to the staff and me. I will certainly pass on this great review to our front desk staff! We hope we will see you again soon.