Best Western Hotel Warrensburg Inn, Warrensburg

The hotel was nice and it was clean, but the rate was double what I felt it should be, especially for rural middle missouri. If I stay there again I woudl hope that it is at a time when the town isnt so busy and prices are more affordable.

The room was clean & comfortable. The bed was very comfortable. I wish the breakfast could be better than the grab & go bags, but the contents were fairly good. Since it was only one night for my stay, I can't comment about the housekeeping service.

The team in Warrensburg, Mo were outstanding and extremely helpful during our stay. Miss Nikki always had breakfast ready and hot! The team made our stay great fixed any issues promptly and gave me the best deal they could! I will be back!

my room was fantastic and I used the handicapped room. The front desk was helpful and the nicest people I've ever met. the place was very clean. The breakfast area was the best and I learned how to eat better from the breakfast lady Nicky. I would recommend this hotel as the very best there is. I was treated with respect and i had everything at my disposal. I would give this a 110%

I have stayed at this establishment several times and this was by far the best. The hotel has recently been remodeled. The decor in the lobby and rooms is modern and appealing to see. The room was the cleanest room I've stayed in in a long time. Staff was friendly and helpful. I have already booked my rooms for next year.

General Manager, Owner at Best Western Warrensburg Inn, responded to this review
Thank you for taking the time to review our hotel. I am glad we were able to meet your expectations. We look forward to seeing you next year. Thanks again,

The service was very good. The breakfast had a good variety and was hot and fresh. The lobby, dining, and room were very clean. We have stayed in a few times over the last couple of years and we have always enjoyed staying here.

We absolutely loved this hotel! Right from the start, Hailey's smile greeted us upon check in. The room was very clean and well-stocked with coffee, cups, sugar, etc. although the TV channels were limited, we weren't there to watch it anyway. Bathroom supplies were plentiful, and the cleaning staff (Vincent ) made it clear that all we need do is ask and it would be provided. The breakfast was a gem!! Although not the full breakfasts some Best Westerns provide, still the place was sparkling clean, food plentiful and tasty, and Nikki and Beverly always worked hard to provide a nice environment. All this, even though it was Christmastime!

General Manager, Owner at Best Western Warrensburg Inn, responded to this review
Thank for your review, I will certainly pass along your comments to our staff

I was pleased that the desk clerk was wearing a mask (although none of the guests were except me). Check-in and check-out was quick. The room was clean, well maintained, comfortable, and the black-out shades made it nice and dark. My only complaint was the internet. I was repeatedly getting warnings that the connection wasn't safe (a little stressful), and I couldn't get on a few times (a little frustrating). I had some work to do, so I ended up using my phone as a hot spot.

I called three other hotels before I selected this Best Western - best choice ever. Once I walked in - I knew would be staying there. The whole staff was great - they were always trying to make sure I was happy. I really enjoyed staying at this Best Western.

The hotel needs some serious updating. The pipes made noise throughout my entire stay. The water got cold before 5 minutes in the shower. It was Homecoming weekend so the prices were tripled but the hotel needs some serious maintenance and updating.

Jamie Hansen, Owner at Best Western Warrensburg Inn, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

If you are looking for a place that feels welcoming, this is it! The rooms are very spacious and clean. The workout center has enough equipment to get in a good workout. We'll be staying there in the future since my son attends UCM.

General Manager rude, arrogant, disrespectful. Advertisement is pet friendly. New employee at check in failed to ask or mention about $350 charge for room cleaning. Used front door to enter and leave with small dog. Dog is a service dog. Manager wanted to see paperwork designating service dog related to 26 years if military service. Violation of HIPAA.

Sabrina Theas, Sales at Best Western Warrensburg Inn, responded to this review
So sorry for the delay in responding to your comments. My name is R. Falk and I am the new General Manager. I would welcome the opportunity to discuss your dissatisfaction with the hotel and staff. Can you please call me at your earliest convenience at 1-660-747-3000. Sincerely, R. Falk GM

The room was large and appeared to be clean - that is always a plus. Service could be improved. It took a while to get checked in for some unknown reason, and I waited at the front desk for well over 10 minutes for someone to show up when I was checking out. Breakfast was okay... but only having one waffle maker available for dozens of people to use is pretty sad. Invest in another waffle maker (or two).

Employees were dirty and unkempt. They were rude and nasty and when they couldn't figure out how to process my credit card the manager resorted to yelling that the credit card I've had for years must be a debit card since the pos terminal asked for a pin. Highly incompetent and did not have masks on. Toilet did not flush and the fridge was down so low that it froze $30 worth of organic produce. Will never ever come to this BW location again,

What a terrific place to stay. The staff was friendly & welcoming, rooms were clean & comfortable. We highly recommend it & will be returning. Plus the price was right. 5 stars! Thank you BW of Warrensburg.

NEVER AGAIN!!!! We were impressed with evening staff and overall condition of hotel. However pillows are terrible and towels/washcloths very inexpensive and rough. There are no luggage stands even upon request. The real issue that determined we will never return is the rude and demanding interaction with daytime front desk staff, Michelle. I have been having serious asthma flare up and had a few minutes before even asked her if there was an Urgent Care nearby. We have our granddaughters w us on a working vacation and I had taken them down to swim while my husband works at a nearby town. They are not young but not 16 and both can swim. I was initially sitting in breafast area immediately in view and facing the pool. Michelle said I could not sit there while they were swimming. Therefore I moved to an enclosed pool foyer. I was literally sitting at the pool foyer entrance door with the door propped open - this was to allow me full vision of the girls but prevent my direct exposure to the chlorine fumes and provide me some fresh air. Michelle comes in and with unwarranted hostility hatefully and aggressively states you have to be IN the pool area and CANNOT leave this door propped. There is NO ONE else at the hotel even trying to go swimming and the door I want to prop is into a pool foyer area with another closing door. I try to explain to the staff that I am sick and the girls are just going to swim for one hour. She says I must remain IN THE POOL AREA with the DOOR CLOSED or she will call the police and have me vacated. I go into the pool area and call BW Customer care line and while on hold the police show up. WOW!!!! In today's society do not the police have more important things to do? What issues fuel this staff member's unwarranted hostility and inflexible customer service? We are literally LIFETIME DIAMOND HHONORS & LIFETIME PLATINUM ELITE w Marriott - travel the world for a living and in 30 years have never experienced such rigidity and hostility much less had the police called. It is sad - a friend just recently asked us to give Best Western a try so we could travel together on trips - and THIS is what happens. Look forward to moving to another hotel ASAP - just hate we have so much luggage to pack.

On 27 May, I checked into the Best Western - the staff member completing the check-in stated she was new. I was accompanied by a 25 pound service dog. I am a retired Colonel from the Army. On the check-in form, I briefly read a statement about no smoking in the room. I do not smoke. I didn't read any statement related to a $350 fee if a pet was in the room with you and motel staff were unaware. On 1 June on my bank statement I was charged $350 for not notifying the staff. It would have been appreciated if during check-in this information was provided. I telephone and I spoke with the General Manager, Mr. Moore, who preceded to explain that the $350 charge was to cover the cleaning of the room. I asked for a copy of the receipt reflecting the cleaning charge. He refused to send to me. I asked for the name of his supervisor and Mr. Moore said that there was no one other than himself - no headquarters supervisor and if there was, he would not send that information to me. He said that a service dog was the exception to the $350 charge and I shared that my dog was a service animal. He asked what medical condition or illness qualified me for the dog WHICH IS A DEFINITE VIOLATION OF HIPAA. He asked why at check-in I didn't bring the dog into the motel through the main entrance, I said why should I do that when the room was at the west end of the motel. He alluded that I was being dishonest. I said in the morning around 7:00, I took the dog out and back in through the main entrance. If I was attempting to be dishonest - why would I use the main entrance. Overall his attitude was disappointing. He actually lied and then, denied lying during the conversation. I WILL NOT STAY AT ANOTHER BEST WESTERN! I notified the corporate headquarters and I hope to receive a response.

I booked through my RCI membership as I got a deal. They originally said no pets but I had my psych service dog with me and showed his ID so was able to have him. This was a touch annoying as it seemed just about every other room had a pooch in it too. All is well that ends well, the breakfast server lady was the bees knees. Highly recommend her awesome energy in the AM!

Staff at the reception desk very professional and the girls with the breakfast were extremely kind and personable. Room was very clean Cannot really say enough about this place was an extremely pleasant experience overall.

Very pleasant stay. It was my first time staying at a hotel my dog. Had to send in records of his vaccinations. That's not typical something I have little line travel with. Wish I had a room closer to the side exit to minimize the walks to let him out.

This was a trip for my birthday. All of my friends were able to get rooms. It's minutes from down town. The rooms are clean and the overall Hotel is good. There were not any issues at all. Abs check out was very simple.

Sabrina Theas, Sales at Best Western Warrensburg Inn, responded to this review
On behalf of Best Western Warrensburg Inn we would like to wish you a Happy Birthday! So glad we could be a part of your birthday celebration with your friends! Next time your group is in need of a celebration we hope to see you again!!

The desk clerk was very kind and helpful. He told me about the breakfast that was going to be served and the times and how it was going to be served. He made sure if I needed anything to just call the front desk. The pool area was clean and towels were available. The hallway was clean and the room was clean and set at a good temperature. I didn't see much of the staff because I didn't need anything. Everything was great. The lady that served breakfast was very kind and got me breakfast very quickly. Checkout was smooth and fast and very pleasant. I did not want to leave!

Sabrina Theas, Sales at Best Western Warrensburg Inn, responded to this review
Thank you for the kind review. I am so happy you enjoyed your stay with us. Any time you are in need of a get away, please come back & visit.

Very pleasantly surprised with my stay at this hotel. Clean with friendly staff, and the room was larger than I expected. I definitely will stay here again if I need a hotel in the area. I would like to see a full self-service breakfast again.

My daughter & I stayed this weekend & everything went great. Check in & room & bed was so comfortable. The staff were amazing. From the guy that checked us in to the sweet & friendly breakfast host & the lady who worked at the front desk that morning. They took cleaning & Covid seriously which was so nice. We definitely will be staying again if my child decides to go to UCM.

The Big Fella behind the desk went above and beyond to get me and my kids in a room after I booked through a 3rd party and was having trouble with payment. He was on the phone with the company, helping other customers, keeping me informed all the while my 2yr old son was being wild in the lobby. My hats off to the guy. Wish I remembered his name.

Everything was neat and clean. The rooms and beds were nice and comfortable. The friendliness of the staff was even better. They met and exceeded expectations when it came to customer service. We would stay there again for sure.

Super friendly staff, clean comfy rooms and beds that are soft but not too soft, and most of all they are still serving that amazing Best Western full hot breakfast. Their attendant gets you what you would like so everything is clean and sanitary. We travel alot for work and this is the first time this year I have seen a hotel actually 'make a way where there seems to be no way' for hot breakfast ha! Not sure if it is a Missouri thing or what but I so appreciate it - thank you! Oh, and their mini fridges are very large and spacious, I didn't try their indoor pool but there was a family in it this morning so it must be heated and nice - with or without kids this is a gem!

Excellent hotel for the money! Nice rooms and hotel overall was very nice. This hotel was renovated in 2020, nice to see someone taking advantage of the lull in guests to fix up the place. I had no problems getting as much breakfast as I wanted with the staff serving. Nice to have breakfast again, I'm tired of having none at most hotels.

Super friendly staff. Clean rooms. All amenities functioned properly. Breakfast was good. Great price. Clerks worked extra hard to get us in a room. The room was spacious and well stocked(towels, soaps, lotions, etc. ) The only reason for the four rating in sleep quality was personal: I hate foam pillows.

Nice property. Fairly updated rooms. Did not eat breakfast, but the staff seemed friendly and helpful. A grab and go bag was offered in addition to breakfast served by staff. The front desk way welcoming and quick to take care of a billing error.

We typically stay in more expensive hotels. This hotel rivals and even beats some of those hotels. If you want a nice place to stay with a much cheaper price tag, The staff are friendly. I would recommend this hotel.

Michelle made our stay for a wedding perfect. Took care of all requests and issues promptly and professionally. Best customer service experience I've had at a hotel in the last 2 years. Staff were friendly and efficient.

Great place to stay while visiting your Airman at Whiteman Air Force Base. The hotel staff is helpful and friendly. Room is clean and comfortable. Players across the street is a good option for dinner.

I stayed at this hotel for work reasons. I left my retainer in a glass in the bathroom for cleaning purposes. When I went to put my retainer in before bed, the retainer and glass were gone. I assume housekeeping threw it away during their daily service. When I called to the front desk that night, they informed me a manager would call me the next day. No call. After a few days I reached back out to the hotel and spoke with the manager, Melodie. She informed me that the owner of the hotel was out of the country and would be back in the next week. I emailed her the receipt for the replacement retainer (almost $300). When I did not hear back, I reached back to the hotel to get pretty much the same story about the owner of the hotel. I've reached out to Melodie at the hotel again to see how we can resolve this issue. I have yet to hear back. It's an easy fix....reimburse me for the retainer. By far the worst customer service I've received at a hotel. Beware of staying here. If there is an issue.... they ignore you and refuse to take action for their staff's screw-ups.

We stayed at this Best Western ( 4 ) night's good location,close to off ramp,no street noise and great employes.Nice parking with plenty of space.Breckfest area well stocked. Put this one on my list off good.

First time here, convenient, clean and quiet. Good room rates, place is under renovation and it is almost complete. Same owner built a HIE about a mile away so turned this location into a Best Western overnight Have a very good complimentary breakfast Good restaurant in walking distance across street

This hotel is under renovation so some things look new. My room did not look bad but one of the beds was worn out where you sink way down and the other very hard. The room smelled like mold. I wonder if this room was once a smoking room and the particles combined with the condensation in the AC unit to smell bad.

IHGService, Guest Relations Manager at Best Western Warrensburg Inn, responded to this review
Hi Rocketcaliente, Thank you for leaving us your review and for making us a part of this vacation here in Warrensburg. We are grateful that you chose the Holiday Inn Express. We stay true to our purpose of ensuring our guests get an efficient and frictionless experience, Rocketcaliente, but I'm sorry that we missed this time. Yes, we take the extra step to make sure your experience will not be compromised because of the on-going renovations and it's great that you were happy with some of the results. I also read your distaste of the room atmosphere and the bed condition. I can imagine the troubles you had sleeping due to this. Don't worry, I took the necessary steps to ensure our management gets to read your post and be talked upon all concerned staff. We may not have been our best on this trip but I'm positive to end this with a 5-stars on your next stay. Thank you for taking the time to let us know about your stay with us. Kind regards, Frank A. Case Manager IHGService

Staff very friendly.breakfast was hot and good. room clean but a bit small and dated. Nice tv channel selection. Players restaurant across the street was good. They are renovating the hotel which it needs.

IHGService, Guest Relations Manager at Best Western Warrensburg Inn, responded to this review
Hi spfldeater, I appreciate you staying at our Holiday Inn Express Warrensburg and for leaving your honest feedback. We promise to deliver efficient and frictionless experiences for guests on the move and I'm sorry we had some misses during this stay. I'm sorry about the renovations going on. Don't worry, I've looped our management regarding your review in our effort to serve guests better. I trust that the necessary improvements will be made. I'm pleased to know that our staff was of great service. Thank you for noticing our breakfast and television Channels were good. We put importance in cleanliness and I'm happy we hit the mark. I'm sure you will experience a brand new Holiday Inn Express Warrensburg when you return. Cheers, June A. Case Manager IHGService

Convenient location, Room clean, bed comfortable, good work area/desk, clean restroom, mini refrigerator and micro (made the stay more comfortable). Good breakfast, good parking and helpful staff. It was quiet and I was able to get a good nights sleep, Good experience!

HIX_of_Warrensburg, Public Relations Manager at Best Western Warrensburg Inn, responded to this review
Thank you for your kind review! We're so glad to hear you enjoyed your stay with us. We have a great team of housekeepers that work hard to keep our hotel clean and welcoming. We'd like to invite you to join us this summer after our renovations are complete to see our new look!

The hotel was okay but it seems old enough. I could not close the curtain completely so the room was not dark enough for me to sleep. However, the room was clean with full equipment. The staff was friendly and the breakfast was just adequate.

IHGService, Guest Relations Manager at Best Western Warrensburg Inn, responded to this review
Hi 880trangb, Thank you for staying with us and for posting a review on TripAdvisor. I appreciate the high rating that you gave us in terms of location. Thank you as well for noting our friendly staff and clean rooms. I am sorry for any inconvenience the curtains may have caused. Your comfort is important to us and I regret the letdown. I have taken note of your comments and shared them with our management team to review the procedures we have in place and make necessary improvements accordingly. Again, thank you for your feedback and for choosing us for your lodging needs. Sincerely, Ingrid V. Case Manager IHGService