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Best Western Hotel Orchard Inn, Ukiah

555 S Orchard Avenue, 95482-5022, Ukiah, United States - Voir sur une carte
Best Western Orchard Inn - Vue extérieure Best Western Orchard Inn est idéalement situé dans le centre de Ukiah. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Votre hôtel confortable d'Ukiah se trouve au cœur du pays viticole, de plein pied dans toutes les merveilles que la Californie a à offrir. C'est généralement pour les caves de vinification et les vignobles que l'on vient dans notre hôtel d'Ukiah. L'hôtel est proche du centre historique d'Ukiah et de nombreux centres commerciaux, et toute la famille trouvera à se divertir. Dans cet hôtel, la famille a la priorité, mais cela ne signifie pas que les divertissements réservés aux adultes sont exclus. L'hôtel se trouve à proximité de plusieurs casinos, alors si vous voulez tenter votre chance…Venez pour la dégustation de vins et restez pour les spectacles de voiture. Il y a toujours quelque chose qui se passe près de cet hôtel d'Ukiah. Promenez-vous dans le voisinage pour injecter un peu de tourisme culturel à votre séjour. Si vous préférez travailler votre swing, le parcours de golf est tout proche et vous attend ! Les jeux aquatiques sont très appréciés au printemps et en été. Vous vous trouverez dans la plus grande région viticole du pays. La proximité de la Highway 101 vous permet en outre de vous rendre quand vous voulez à la plage pour une promenade panoramique ou pour construire un château de sable. Les clients de l'hôtel bénéficient du Wi-Fi et d'un petit déjeuner chaud gratuits. Remplissez votre assiette de gaufres et d'œufs, de pâtisseries, de fruits, de céréales, de yaourts… et dégustez notre café 100 % Arabica. Les personnes voyageant pour affaires pourront bénéficier d'une pléthore d'activités et se détendre dans cet hôtel. Caltrans, PG&E et AT&T sont situées non loin de l'hôtel. Et si vous aimez visiter les brasseries, vous serez servi. Mélangez plaisir et affaires !L'hôtel se trouve à deux heures seulement du Nord de la Baie de San Francisco si voulez goûter à la vie dans une grande ville. Nous sommes également proches du lac de Mendocino, qui séduira toute la famille. Les animaux sont les bienvenus à l'hôtel. Que vous soyez en quête d'un parcours de golf à 18 trous ou que vous ayez des rendez-vous professionnels, vous avez trouvé l'endroit idéal. C'est l'hôtel numéro un dans la région des caves de vinification d'Ukiah. Réservez vos prochaines vacances au Best Western Orchard Inn et commencez à planifier votre itinéraire si vous ne voulez rien manquer !

Best Western

Hotel Orchard Inn

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine extérieure
    Piscine extérieure
  • Parking gratuit
    Parking gratuit
  • Blanchisserie sur place
    Blanchisserie sur place
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 457 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix

"Stay on way to Mendocino"

Charles K, Woodland, California, United States 04/08/2020

The room was adequate and clean, their breakfast snack bag was rather weak, the location for us was very good. The staff was average, the check in process okay. Check prices from multiple places before booking. It was somewhat noisy despite our late check-in.

"Don't stay here"

travelswithneecie, Capitola, California 10/07/2020

It's important to note that we stayed here during the pandemic but that was not an excuse for the poor experience that we had. We had just stayed at a wonderful Best Western in Eureka so when we chose this one on our trip back, I was hoping for another wonderful experience which was not the case. The girl at the desk was cranky so we should have turned around and left but we didn't. The walls are paper thin and although it was half empty, we were placed right next to another occupied room. We could hear their toilet flushing all night (4 times) and our toilet kept making a noise like it was grumbling. There was no breakfast of any kind served (the previous BW had a sort of sack lunch because their breakfast room was closed). The pool and hot tub area was closed and the carpets were dirty throughout the place. I wish I had read the review from February before we stayed.

"I wanted to give this place more stars!"

User 19/02/2020

I really wanted to give this place more stars, it checks off many of my hotel stay requirement: Pet friendly (pet fee was $20 per dog per night) Have 2 tesla chargers and level 2 on site right next to the front entrance Complimentary decent breakfast Complimentary cookie, coffee/tea, fruit infused water throughout the day! some of the cons I notice after my 2 nights stay: it seems all the rooms are pet friendly, in other words they don't designate certain rooms in the hotel to be the only pet friendly rooms. I knew this because there were dogs in many rooms downstairs and upstairs as well It wouldn't be a problem if the rooms are really vacuum and cleaned out. I stayed in 2 rooms and both rooms gave me really bad allergic reaction. Not all rooms are equal. I arrived early and I was checked into room 117. Early check in was a big bonus and I was really happy about it. But 117 is definitely not one of their better rooms. The room gave off a weird smell that I can't locate the source. The security lock is missing and you can clearly see the nail holes. The faucet was lose. The bathroom fan was really loud. And then after a few hours, the bathroom smelled like heavy weed. I went to the front desk and inquired about the ventilation system in the bathroom (if it was shared with other rooms). The front desk wouldn't know and I don't blame her. I was relocated to room 104, which I was really happy about that too. Room 104 faces the backside of the front entrance, it seems to be more quiet since it has less traffic. 104 the security lock was intacted, the room seems to be less run down than 117. But during the 2 nights I had really bad breathing, some dust allergic reaction I believe. After the first night, I notice a lot of people checked out and many of the room doors were wide open. There were quite a few rooms with weed smell. At this point I was wondering if the hotel was allowing it? One of the reason I stayed here was because of the tesla charger, which is a plus plus plus for EV owner. There are 2 tesla chargers and 1 level 2 charger located right next to the entrance. One night I notice a truck just parked right next to me, which is the other charger is located at. I saw another EV owner checked in, but too bad she couldn't charge because the truck was in an EV spot. The next day I notice the truck is gone but parked elsewhere, and there were lights and other handyman stuff. I suspect the person could be working at this hotel? Anyway, Ukiah is not EV friendly, most people drive a truck in this area anyway. Pet friendly, which is kind of a plus since not that many motels allow dogs in Ukiah. However, I wonder what they would do with the extra pet fee. It seems the house keeping would have cleaned the room the same way as regular room guests. And there aren't even any poop bags and trash can like many other pet friendly hotels

"Go Elsewhere, You've Been Warned"

User 17/02/2020

Extremely dissatisfied with this stay. Room's dead bolt was broken, toilet seat was cracked, room was not vacuumed, smelled like cigarettes, breakfast was a joke, and each day I got woken up at 10am, even thought I put up the do not disturb sign. Mind you I worked graveyards and went to sleep at 8am, so this was extremely annoying. Front desk personnel Norma is tried to force me to check out a day early because they didnt know when my checkout day was. Pool and hot tub were closed by the health department, and parking is terrible. This is the only best western I have ever been to that I was disappointed with.

"90th Birthday Party for my Grandmother"

User 11/02/2020

The hotel was very clean. Lots to choose from for breakfast. The staff VERY accommodating. Beds very comfortable with plenty of pillows, and the rooms quiet with good air conditioning. Very great place to stay in Ukiah.

"Visiting Mendocino College"

haculp, Placerville, California 11/02/2020

My wife and I came out to watch our son play against Mendocino College in Baseball. The location was great with easy access to 101 and the college, the staff was great and the room was clean and quiet.

"OK place to rest"

danigirl12, California 07/02/2020

If you need a place to rest after a long drive then stay here. Otherwise, I'd continue driving and wait until you reach another BW. The employees are helpful and polite, but the rooms needed an overhaul and there wasn't enough of the hot food for all the hotel guests. One man waited over 35 minutes. Not sure if he ever got his hot meal, my husband and I left after that time.

"Comfortable bed. Small parking lot."

Fred M, Lac du Bonnet, Manitoba 19/01/2020

It is a well kept property No restaurants within walking distance. Too small of a parking lot for pulling any type of trailer We had to park out on the dark street. Otherwise the staff are terrific, bed is comfortable, breakfast the usual fare.

"Poor service"

cvbinsb, Albany, Oregon 09/01/2020

Maid service only changed and made one bed. The other was left just the way my grandchildren slept in it. There were no tissue and the front desk clerk (female) handed me 2 rolls of toilet tissue to use. No wastebasket liners. The eggs were cold and lover cooked, the potatoes were under cooked and the sausage was burnt. There was fixings for waffles but no waffle iron. Couldn't get an answer about this. Fortunately the gentleman that checked us in on Christmas morning was pleasant, professional and made us feel welcome. Too bad the female staff that was on the desk the 26th wasn't professional and was almost rude.

"Very clean"

wehudsons, Clovis, California 04/01/2020

The only negative thing I have to say about this hotel is that it has no elevator. I had two senior dogs that I had to help up and down stairs each time we went out. Otherwise It's very clean and comfortable


User 31/10/2019

Good hotel, thank goodness we had a generator there, the bed was so comfy I did not want to leave. Room was spacious and the TV great. Breakfast could be improved. Clean room and sheets. We will for sure return to this site.

Tina M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
547kathleena, Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to the next!

"My favorite place in Ukiah"

Haifastreet, Riverside, California 23/10/2019

I always stay here when i go to ukiah. It's in a quiet part of town. They always have chocolate chip cookies fresh baked, And they always have citrus and fruit infused water at the front desk. The staff is friendly and helpful always.

Tina M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Thank you for your kind words Haifastreet! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will happily share your comments with our staff and we look forward to seeing you soon!

"Nice hotel, not so good location"

Daniel W, Eugene, Oregon 18/10/2019

The stay in the hotel itself was great the bed was one of the most comfortable I have ever slept in. The biggest issue I had with my stay was not so much on the hotel but ion the city if Ukiah blocking all access to the hotel due to road construction, and the hotel not informing us that that was going to be a possible issue.

Tina M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Daniel W, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I regret to hear that you weren't thoroughly impressed with the location of our hotel. I hope that this will not deter you from enjoying our accommodations and services in the future.

"Staff Needs to Step It Up a Notch"

SheriA94, Mesa, Arizona 17/10/2019

In all honesty, this hotel did not meet our expectations as Platinum Best Western Rewards members. This is our second visit to this location. The first time a few months ago was a nice experience, the second visit, didn't make us very happy. The rooms are large, comfortable and spacious - and even have very large TV's which is very nice. However, we're not really sure the staff there is doing an overall great job. There was dog food on the floor in our room. The vanity light fixture didn't work and when reported the issue, it was not repaired - even though we were told it was. We returned to our room one evening and the light was on, but didn't work the next morning. Night desk attendant was caught sleeping on the job. Room keys didn't work half the time. The rear parking lot was littered with trash when we left. When we arrived there was trash on the rear sidewalk and for two days there was a chair laying against a bush on the backside of the hotel. It looked trashy. Not sure what is going on at this hotel, but as a couple who stays in a lot of Best Western hotels, this hotel just does not make the cut. It's really unfortunate because our family lives in this town and we prefer to stay in a hotel rather than at their home when we visit. I imagine we will look at other hotel options when we visit next time.

Tina M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
SheriA94, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay.It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We hope you'll return to give us a chance to impress you with a five star experience.

"Quick stop"

User 07/09/2019

The rooms were super huge. The closet was humongous, but the restroom was super small. The staff was very friendly and courteous. Only complaint was the room had a weird smell when we first got in, luckily I carry febreze

Tina M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
StephanieDeBuck, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience . We would like to express our apologies for the unpleasant smelled and wish we had known during your stay so that we could have taken action to remedy this issue. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

"Decent hotel in Ukiah"

1911MC, San Jose, California 02/09/2019

This is one of the better hotels in the area. It is well maintained and a good choice. GPS thinks it is on Rt 101, it is not accessible directly from the highway, take the next exit and then the immediate next turn.

Tina M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Hello 1911MC, Thank you for choosing our Best Western Orchard Inn hotel. We are excited to learn that we made such a great impression during your recent stay. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to Ukiah.

"Best Western is really the Best!"

H Angel V, San Jacinto, California 11/07/2019

Best hotel and comfertable bed very clean! Breakfast was good and service people very nice and helpful! We enjoyed staying at this hotel! Everything was nearby great access n parking for our motorcycle.

"Smelly room"

elneldoorguru, Los Angeles, California 27/06/2019

Although i chose this hotel and it was more affordable for my business travelling purposes, the dirty carpets and smell in the room was not at all enjoyable. I did not complain to the front desk as they made it very clear that the motel was completely full the night of my stay.

Tina M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
elneldoorguru, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We would like to express our apologies for the unpleasant smell in your room and wish we had known during your stay so that we could have taken action to remedy this issue. We look forward to welcoming you back for a return visit.

"Not as goo as it used to be."

BR529529, McKinleyville, California 23/06/2019

The rooms were great. as a disabled veteran I need easy accessible rooms with handles. they provided this very well for me. There was a laundry vendor or someone who was loadin laundry in the back of a pick up, it was parked in the handy caped zone so I was not able taccess it till later when he left. NOT GOOD. as I cannot walk very far with a wheelchair. But the Rotten part of our stay was the breakfast. the coffee was so strong it was undrinkable. it was so thick it could stand up on it own without a cup. when asked about better coffee, the desk just said that is all that is available. I got some scrambled eggs as that was the only thing available. they taste like fluffy paper. threw them out. NO beacon. Just sausage. when I asked they said they were out. We checked out and had to go to breakfast somewhere else whicjh almost made us late for our meeting

Tina M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
BR529529, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I regret to hear that you weren't thoroughly impressed with our breakfast services especially the coffee, though it is good to hear that you found the majority of your experience to be satisfactory. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

"It's a place to sleep that's it"

Sean S, oakley, United States 31/05/2019

It's a very poorly run BW. No one ever seems to care or be outgoing, they sell out with the traveling construction folks that load up hotels with their workers. But minimal tourists, it's a convenient location, it's priced 50$ more a night then it's worth, so take it for what it is, I have to when traveling for business as options are limited in Ukiah

Tina M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Sean S, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. I'm glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!

"Ukiah again"

Safari16202543847, San Diego, California 06/05/2019

This is a great place, my second time here. The staff is attentive and the breakfast has great variety. Clean rooms, free parking. Ukiah is a great little town to visit, the golf course is not that far off as well.

Tina M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Hi Safari16202543847, We can't thank you enough for your five star rating of our Best Western Orchard Inn hotel. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. It was a pleasure serving you and we hope to see you again on your next visit to Ukiah

"Needs Updates"

paulrD3990PV, Barnstable, Massachusetts 05/04/2019

This hotel needs updates. Broken slats in our window, coffee pot broken. Coffee in lobby was undrinkable.Staff was nice and the town was really cute. Room was clean. Would have given it a. 3 if things weren't broken.

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
paulrD3990PV, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We appreciate the compliments and the comments regarding areas where can improve. I do apologize for the window, coffee pot and your suggestions are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. Please keep us in mind for your next stay in the area.

"Nasty, Disgusting, Stinky, Ran down !"

Discover02434178890, Albany, Oregon 31/03/2019

Do not stay in this hotel ! Absolutely disgusting, The whole facility stunk of cigarette smoke. Room was filthy dirty. Screens in the windows were torn most of the way out.The carpet was so nasty you almost could not see the pattern anymore.Pool and hot tub were full of leaves,debries, and green slime. The breakfast was horrible.

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Discover02434178890, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. We are constantly working towards make every guest's stay clean and comfortable. We apologize for the cleanliness issues in your room and we want to assure you that we will take your comments very seriously. We look forward to serving you again!

"Overpriced and dingy"

julie c, Mckinleyville 25/03/2019

This overpriced hotel is in need of a serious makeover. The rooms are in need of a paint job and new carpets at the very least. Hallways and rooms had a strong perfume Odor when you first entered . Pillows are hard and too full

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
julie c, Thank you so much for taking the time to leave such a thorough and insightful review regarding the carpet, paint and suggestions to improve the experience for our valued guests in the future. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"Great Stay in Ukiah CA"

SanDan7983, Illinois 17/03/2019

We had a great stay at the Best Western Ukiah right off the 101. Rooms were very comfy and clean. The staff was great. Every team member was welcoming and kind..always greeting us with a warm hello, good morning, evening, etc.. They kept the kitchen stocked with food all morning...breakfast was great with oh so many options. Definitely enjoyed our stay and will return.

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Thank you for your kind words San D! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Convenient location in Ukiah"

db7477, Carlsbad, California 12/03/2019

We stayed two nights at Best Western Orchard Inn. The room was large and the bed was firm. The room was clean but the maid had forgotten to empty one of the trash cans. Breakfast was better than their peers but they need to provide more gluten free options.

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
db7477, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We do not have a gluten free menu however, we do offer many gluten free items every day such as oatmeal, grits, fresh fruits, yogurt, a variety of meats and potatoes. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

"Unsafe neighborhood"

Almond1212, Rohnert Park, California 02/03/2019

Even thou the room was ok, except for their fridge that had a loud noice that it did not allow me to sleep well, the overall experience was terrible. Police running in the hall ways chasing somebody, freaking scary, and then when ask the front desk girl next morning what had happen she acted like if it was nothing and not even acknowledge my complain. So, I'm not sure if this is the reaction to a recurrent situation, but the neighborhood did not make me feel safe at all in the evening/night when i returned to the hotel. I highly doubt if I stay there again

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Almond1212, Thank you for taking the time to share your experience! I regret to hear that you weren't impressed with the surrounding environment. Rest assured that there will be no harm that will come to our guest as we ensure strict security for everyone's safety. Please keep us in mind for your next stay in the area.

"Rooms Smells Like Cat Urine"

User 26/02/2019

My room had the strong odor of CAT URINE. Gross. GM didn't seem to think it was a problem. I chose this hotel because it had 3 stars, which seems to be the highest star rating in Ukiah. It should be a 1 Star.

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
betsiebob, I am so sorry that you smelled of urine in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Poorly Maintained"

Odyssey21157895588, Ukiah, California 09/01/2019

I do not recommend this property. There are much better choicesNot one piece of equipment in the gym in fully functionalPoor lightingLoud - thin wallsLarge dogs allowedDated property desperately needs upgrading

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Odyssey21157895588. Thank you so much for taking the time to leave such a thorough and insightful review regarding the lighting, walls and suggestions to improve the experience for our valued guests in the future. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Great Weekend Stay"

impens13, Citrus Heights, California 26/10/2018

Comfortable and clean room. Good bed and pillow, Nice, helpful staff. Good breakfast. The room was roomy, the breakfast area can be a little cramped but functional. A very good experience. Located close to restaurants. I recommend this Best Western and the local Ukiah brewery with it's excellent beer and unexpectedly great food.

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
impens13, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our bed, pillows and breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!


lukeelrod95, Turlock, California 20/10/2018

This hotel is AWESOME I thought it would be a little less then I expected but I was very pleasantly surprised. The hotel staff was very accommodating and even let me check in early. I was very very very happy

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
lukeelrod95, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Orchard Inn Hotel. Your compliments to our hardworking staff mean a lot to us. We look forward to serving you again and giving you another five star experience.

"Good option in Ukiah"

ianmck2018, McKinleyville, California 03/10/2018

Comfortable beds, clean rooms, friendly staff and good location. It's close to freeway but I didn't notice any loud traffic noises. I appreciated the 24 hour coffee and snacks in lobby and the staff accommodated our many odd requests (large work party staying at hotel, transferring items through front desk)

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
ianmck2018, Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are very happy to learn that your stay was so peaceful, and we hope to see you again.

"Drive past this place"

d y, oregon 22/09/2018

We've been staying at Best Westerns for a few years, and have come to expect slight variety in quality, which is no big deal. But this property fell far below our expectation for this chain. It started going down hill from check in- the young lady who checked us in was unfriendly and extremely slow. We had reserved the room through corporate and used our reward points. When we arrived we were given a ground floor room and the toilet leaked, a lot, on first use. We called the front desk and were told there was no maintenance person until the next day so we would have to move rooms. We then had to wait an hour to see if the last remaining ground floor room was reserved (how did the young lady at the front desk not know? ) Alas, an hour later after my wife went to the front desk to check, our family of four had to schlep our luggage upstairs. We arrived in the upstairs room which still smelled of stale smoke. Once settled in I went to turn on the TV, which of course didn't work until I plugged in the HDMI cable. Breakfast the next morning? Burned faux eggs, rubbery sausages, and old tasting tater tots, definitely not a breakfast of champions. And, just like the night before the lady at the front desk seemed unfriendly. Even "good morning" would've been appreciated. It was a disappointing last night of vacation, to say the least. I hope some time and energy are put into updating the property (easy location to find) and customer experience (everyone can have a bad day, but 2 different employees at 2 different times? ) so future travelers can have a better stay.

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
d y, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the breakfast service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.


User 05/06/2018

Clean room, parking can be sparse, McDonald's and downtown shopping close by. Large room, large tv, lots of breakfast items to choose from, bacon, eggs, soy milk, pancakes, yogurt, cereal, danishes. Only complaint is bedding was very hot, then with only sheet to cold, no in between thin blanket, I know I am spoiled. Overall nic3 place and nice pool with hot tub

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Amaple27, Thank you for your kind comments of Best Western Orchard Inn ! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart

"Uk meeting"

zoltanm758, West Sacramento, California 21/05/2018

This might be the worst BW I've stayed in. The room smelled and was stuffy, repairs were cheaply done, and the breakfast - why serve this as a breakfast. I hope other locations have kept up their quality.

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
zoltanm758, I am so sorry that you smelled of unpleasant in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Best western orchad inn"

User 07/05/2018

Nice and clean hotel rooms are nice and up to date. showed up and they offered me free wine and told me that I also get free breakfast in the morning!!! So like I said I'm happy with my purchase ??????

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
James H, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Orchard Inn Hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

"Disabled Vietnam Veteran"

yatesfamily08, Middletown, California 02/04/2018

This hotel is not in immediate proximity to shopping or dining facilities. Having very limited mobility, I found this hotel to apparently have no ADA rooms available. My wife was having thyroid surgery and we found navigating the area difficult.

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
yatesfamily08, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I regret to hear that you weren't thoroughly impressed with the location of our hotel. I hope that this will not deter you from enjoying our accommodations and services in the future.

"Free bottle of wine "

User 30/03/2018

I was satisfied with my purchase at the best western orchard inn in Turlock!!! I showed up and they offered me free wine and told me that I also get free breakfast in the morning!!! So like I said I'm happy with my purchase.

Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
Ryan H, Thank you for letting us know how impressed you were with our service of Best Western Orchard Inn Hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Comfortable spacious room"

User 03/03/2018

Checked in just for the night. The person at the desk was helpful and gave us a great recommendation for a nearby restaurant. Has fridge, microwave, TV. Would have been quiet if we didn't have a mini traveler with us. Free cookies and breakfast. Easy to get to off of get 101. Easy parking.

"Well Managed"

NinaTrump, Los Angeles, California 26/02/2018

This hotel is well managed and maintained by Ron. He is super friendly and the rooms are very comfortable. I have stayed on this property on occasions and have never had a bad experience. I highly recommend this hotel and plan on staying there again in the future.

"Nice hotel"

nicolebS8994LW, Portland, Oregon 06/02/2018

Was a great place, the services was on point. My favorite part of checking in though were the cookies! Baked on premises! The room was large and clean. breakfast was plentiful, exactly what you need to get the day started. Thanks again for a great stay Orchard Inn!

"Hilarious Staff and Service"

elilockwood, Chicago, Illinois 30/01/2018

Thanks to Ron, the Check in Clerk and Breakfast Attendant for letting us check in early and paying attention to detail the next morning during Breakfast. He even made my mom a restaurant style pancake as he likes to call it. The Rooms are Clean and have a large T.V with a outdoor Jacuzzi. I would recommend everyone to stay here as everybody at the hotel is always smiling.

"Great Visit"

juliegF2710AD, Union City, California 04/01/2018

This was a great place for the value. great staff. Had an expanded breakfast, speedy check in and clean spacious rooms. The staff was excellent and very helpful on recommendations around town. Everything you need not far from the hotel.

"If It Could Go Wrong It Did"

makjms, Eureka 01/01/2018

From check in to check out this hotel was a nightmare. The one thing it had going for it was the fact that the laundry room was available 24 hours a day. Lets see where to begin: the toilet ran without fail every 30 seconds, we tried to turn it off but when we had to use it the pipes began to shake like they were going to break, the shower had missing tiles, one of the machines in the workout room was broken, the bed was uncomfortable, the breakfast was very continental, the woman at check in was busy with some guy keeping her company, the woman at check out didn't care that we had problems in our room, ie, the toilet, when we did the customer satisfaction survey the manager sent us a generic please come back and were sorry for anything that went wrong letter. The toilet is something that housekeeping should have been able to hear had they been listening as it never stopped. This entire property was poor, please do yourself a favor and stay anywhere else.This hotel was terrible, we will never stay here again. We stayed on 12/9/17.

"Clean and comfortable"

mothra30, Ramona, California 23/12/2017

Enjoyed our stay. The staff was very helpful and nice. The room was clean and the beds were comfortable. It was a bit pricey for the area, but the cleanliness and comfort were worth it. We had two rooms for a family of six and were all happy with our stay. Would stay here again.

"Paper thin walls"

MelissAnne G, Mountain View, California 18/12/2017

Great they accept dogs, unfortunate outdated building with paper thin walls. Could hear the word for word conversations of neighbors on both sides of our room. Checkout receipt was confusing. Room was very dark, really dark carpet, furnishing etc

"best western Ukiah, ca"

L8661PHnancyb, redwood, United States 30/11/2017

I stayed at this hotel about 3 times a year doing business The price is reasonable the breakfast is average the room is clean and tidy the king bed this last trip needed replaced when talking with the staff they told me all mattresses were replace I told them they must have missed one

"Mold room 109"

Antonio M, Ukia 27/11/2017

Mold in bathroom and shower curtain got a refund because of the mold manager also claim that there is no mold but you can clearly see the mold in the bathroom and it's a smoke free and it smell like marijuana all in the hallway

"Bring lots of Disinfectants"

stevensN9839EW, Ferndale, United States 26/11/2017

Very dirty carpet and room. Common area doors, mucked up with grease and gunk. Door to room, handle greasy, sticky with sweat or who knows what. Carpet dark stained, sticky, like someone or something spilled or crapped on carpet. Room stinky. Had to go to local store, buy can of room freshener in order to hide smell of dank odor. Mattress like sleeping on a piece of plywood.

"One night in Ukiah "

dadeegreg, Sacramento, California 18/11/2017

Nice BW Hotel in Ukiah . The rooms are clean and comfortable. The Hotel is next to HWY 101, but you don't hear that in the rooms because of window shutters and blinds, I kept my a/c fan running all night to drown out noises . The beds are comfortable and warm, the room has a remodeled look, and the food at breakfast is delicious, Hot and cold full breakfast with the usual fixings. Staff is friendly and helpful. There's a McDonald's right down the street and a Denny's near by.


692sheys, Ukiah, California 23/10/2017

I stayed here every week since July for business. It's a pretty standard hotel with the basics. The staff is always friendly and helpful. My complaints would be the rooms always smelled like they were drenched in bleach and also someone had smoked in them even though I always got a “non smoking” room. I had my “do not disturb” sign up and three separate occasions the maids still knocked and entered twice. They knew I complained and gave me dirty looks every time I stayed here which was uncomfortable. Kendal was the only reason I continued to stay at this hotel. She had outstanding customer service, always solved my issues, and was quick to apologize for others faults. However, I was never offered compensation or a discount for any Inconviences, which was surprising for how often I stayed at this hotel and was considered a “loyal” customer but no problem. All in all of you're staying for a night or two it's not a bad place to stay.

"We were evacuated due to fire"

toniaw918, Redwood Valley, United States 20/10/2017

We were evacuated due to a wild fire near my house. The staff was supportive and helpful during an extremely stressful time. The hotel was comfortable, the breakfast was excellent. It was nice to have fruit, coffee, cookies, etc available all day. The staff even found some items I left in the wrong place (by accident).

"Inflexible accomodations"

GarbervilleMetzClan, Garberville, California 18/10/2017

I stayed here for 2 nights while having to testify in town at the Mendocino Court as a non party witness. Please don't ask for a late checkout.... they are totally inflexible. Court is in recess at noon and I asked for a 1pm check out in order to have a sanctuary to rest for 30 mins at lunch. I was told it's not policy and that the last person that asked was charged another night. Obviously this property's manager is not out to get repeat customers.... I won't be back.

BestWesternHotels, Corporate at Best Western Orchard Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Do Not Stay at This Hotel"

amycopyp, Novato, United States 16/10/2017

Many broken items, lacking in general cleanliness and my room reeked of Pot. The staff (except for the guy who fixed my lock on my room that died and had me locked out) were not very friendly. The only reason I stayed here and not where the rest of the wedding party stayed was because they promised adjoining rooms for my 3 underage kids and myself and they did not honor that.

"Thin walls, noisy neighbors"

766donaldj, Fortuna, United States 14/10/2017

To be fair this would have been an OK nite if the neighbors had not been noisy, but their behavior high lighted some of the buildings deficiencies like thin walls, noisy plumbing and self closing door hinges that slam the doors. The staff did move us to a second room to get away from the crack heads which was appreciated, but I think it was to a room that they used for breaks. The beds while made looked laid on, there was the ripe smell of perfume and garbage in the trash can.

"Good overall"

Janice W, Murrells Inlet, South Carolina 27/09/2017

A PLUS - Has multiple electric car charging stations. Bed is rock hard, like sleeping on the floor. Nothing to hang onto in bathroom (for older travelers). Breakfast okay but get there early as selection diminishes and staff will not replenish after 9:00 a.m.

"Boring but not TOO gross"

danielhO7256RG, Morgan Hill, United States 21/09/2017

Could have been a lot nicer since it's the same price as the Marriott, but it's just Marriott overflow so I got what I was expecting. I saw brown stains on the towels and the cleaning staff were eager to clear out the rooms on a Sunday... must have been expecting a huge booking on Monday.

"Clean and comfy"

ericlV1377FF, ukiah, United States 02/09/2017

I would recommend this hotel, easy freeway access, comfortable beds, and decent breakfast. Near by breweries and and easy parking, helpful staff. Room was clean and had good cable channels, would stay here again. .

"Large clean room"

Shannon S, Eureka, United States 27/08/2017

My son and I stayed here after his football game. It was very clean, large rooms with comfortable beds. The pool is located close to the highway so it is VERY loud. The breakfast was ok, nothing special but they did have eggs, sausage and bacon which my son loved. Not much of a fruit selection.

"Reasonable place to stay"

Myron S, San Jose, United States 26/08/2017

Good, although somewhat ordinary place to stay. Rooms are clean. Bathroom is extremely small. Location is not near major business areas although there is a small shopping area withing walking distance. This motel is motorcycle friendly..

"Travels in Mendocino and Lake counties"

bradleyh20, Felton, California 24/08/2017

Ukiah stop over after traveling into Mendocino National Forest near Lake Pillsbury, hooking up with family members. I then decided to explore the amenities around and in Ukiah, Ca. I rediscovered the Ukiah Brewing Company which had food and music besides speciality brews. A great Ukiah stop. B.

"Don't let the proximity to the freeway fool you"

Todd C, Eureka, California, Usa 23/08/2017

While the hotel is right next to HWY 101, and on the outside, it's very loud, when you are in the room, it's not possible to hear the traffic. Besides that, the pillows and bed are the most comfortable I had at a hotel in many months. Additionally, the staff here are friendly and inviting, but not at all intrusive.

"not bad"

Y4924PZrobertk, willits, United States 15/08/2017

its a decent place to stay for ukiah. the bathroom was weird, shower ran water onto floor i almost slipped and fell. eggs wer pretty dry. the bed was comfy they let my dog in supercool. i would go back if i needed a place to sleep

"A bit expensive"

Joyce C, Mendocino co., United States 05/08/2017

Our room cost more than it should have. Its right next to the freeway so ask for a room at the far side away from it. They tried to fancy up the eggs by adding way too much bell peppers,maybe also onion, I`m not sure because we had to eat else where cause we didn`t like that addition. The baseboard in the bathroom was black with mold. YUK! The staff were all very nice!!

"Bad room"

Berit L, McKinleyville, California 31/07/2017

Feces on wall in bathroom and smoke in a nonsmoking room . The manager was not in that morning when I checked out. The clerk was very helpful and connected me using her own phone to call him. They did not charge me for the room after all and try to rectify the situation .

"Not what we expected from a Best Western property."

beverlyg289, Pasadena, California 30/07/2017

Poorly cleaned room Signs of bug droppings on box spring Previous guest bandage, Nerf dart, BW table tent and pen on floor behind nightstand covered with dust. Mildew/mold on bathroom ceiling Room key worked on another room

"Great place to stay in Ukiah Ca."

D7470KSvictoriab, Crescent City, United States 25/07/2017

This was my seconded stay here and we plan on making it our go to place when we have to make Dr. appointment trips to SF from Crescent City after the long drive the pool and spa are great to soak in they also have more then a muffin and coffee breakfast

"Do not stay here"

sarahdM8960HB, Santa Rosa, United States 22/07/2017

I have stayed at Best Westerns before and been fine, but this is a terrible hotel. The bathroom flooded and was never repaired, my credit card was charged 4 times (I'm still trying to get this fixed) and I was locked out of my room because they said the card was declined, even though the room was prepaid. The front desk staff was nowhere to be found at check-in, and overall the hotel was dirty. I was staying there for business but will NEVER stay at this hotel again.

"Poor maintenance"

Donna C, eureka, United States 20/07/2017

The rooms are nicely decorated but lacking in maintenance. 1st room we checked into, the toilet was leaking badly from the seal at the base. I didn't notice until I stepped onto a sopping wet carpet....GROSS. I called front desk and they said the would move me so I packed up again and moved to 2nd room, this room had a tissue stuck in the peep hole it was obviously broken. I told desk as we left. We used the pool only to find there was no towels so I had to walk to front desk sopping wet to get towels.


User 17/07/2017

This Best Western was disgusting. My wife and checked in and we went to our room # 203. The first thing we noticed in this room was the musty smell. Then many stains on floor and bedding. I used the bathroom and after washing my hands I went to dry them. Well the towel I picked up had a wonderful red stain on it that looked to me to be blood. I immediately went to the front desk and asked for a clean room. My wife and I then were given keys to room #210. This room didn't have the musty smell but the carpets and bedding still stained and disgusting. Upon using the shower facilities I noticed a huge amount of mold all over the shower curtain. I then began to really look at this room. The room was filthy! I have stayed in Best Westerns from Southern California all the way to Redding and a few in other states as well. It is my choice hotel and never hesitate to book at a Best Western when ever there is one in the location I am traveling. This hotel was a completely appalling, as I hold a high standard for Best Western Hotels due to my experiences at a large number of them. But I mean seriously even the Bible I removed from the draw was filthy!!

"Oder - Musty - Mildew Smell is all 4 rooms"

James M, Encino, California, United States 04/07/2017

Not sure how a hotel can get away with oder - musty - mildew smell in all 4 rooms. Stay here only if there is nothing left in town. Staff are friendly and nice. Money should be spend on fixing smell in rooms and not putting fancy tile in bathrooms.

"Best Western Dissapointment"

Denise N, Jenner, United States 02/07/2017

Sleaze bag drunk allowed to dominate the pool area..Creepy! We traveled a long way to get in some swimming but could not stand being in the swim area with a drunk with his 12 beer cans strewn under the table. Bathroom fan sounded like a crash landing. Phones did not work. Toilet would not fill with water. I had to take the lid off and shake the fill valve to get it working. June 30, 2017

"Our Stay"

P7132OLwilliaml, Anacortes 28/06/2017

This hotel was clean and well kept. The front desk made check in and check out easy. They answered questions and gave suggestion. Would stay at this hotel in the future when traveling to or from Southen California.


Charles G, Livermore, California 28/06/2017

Worst Best Western I've ever stayed at. Room stunk and bathroom was not clean. Free breakfast was more of a continental than a full breakfast. Kitchenette area (for breakfast), garbages were falling onto the floor.

"Bad plumber"

stephene448, Bandon, Oregon 23/06/2017

Fridge didn't work. I plugged it in the other outlet and it worked. Microwave wire not long enough to plug in. Hot and cold faucets reversed. Very noisy air conditioner. Service staff were nice and the location was good.

"Time for an update (remodel)"

James62364, Palm Springs, California 23/06/2017

Hotel is VERY outdated, when I arrived the lobby was not inviting, out dated and had a smell the smell the carried in to the room I stayed in... During check-in the person behind the counter was at times very sarcastic and treated me as if it was a privilege to be staying.. Room I stayed in, it was a chain lock, which was screwed to the door frame, which was coming off. Bed mattress was hard as rock which caused a not so sleep.. I could go on and on... but enough said... wouldn't stay again..

"Nice Best Western!"

GlobalTravelers100, San Francisco, California 21/06/2017

Clean room, nice pool, easy to get to. Close to Hwy 101, restaurants and basic shopping. Price was fair and staff was very nice and helpful. Definitely recommend if you are needing a place to stay in this area.

"Beautiful and comfortable"

julesofthesea, Eureka, California 19/06/2017

This place is very attractive and perfect for an over night. We even had our dog with us. Staff was great. Room was beautiful and clean. No more needed. Well, then on top of a great room, we had a healthy breakfast...even eggs!

"Easy Access"

barbara c, Santa Barbara, California 18/06/2017

I felt it was expensive for its location and pet fee was $20.00 per pet. Usually pet fee includes 2 pets. Not close to restaurants. But the service and personel were nice. The refrigerator and microwave were appreciated.

"Huge room!"

O6281GPjohns, sacramento, United States 15/06/2017

Very nice place to stay, Lovely pool area and an absolutely huge room. Easy access to the freeway and the location was great. Very close to town and many nice restaurants are nearby. Did I mention the giant room. Very nice hotel for the price!

"Comfortable and friendly"

vennessag2017, Gilroy, California 11/06/2017

Great location for both Point Arena and the Redwoods, that was the reason for our stay. Plenty of wineries and even a brew company to past the time. Long drive, but who cares with the great views of vineyards and beautiful trees.

"Trip in June."

screenok, Unknown 10/06/2017

Hotel in general seemed shabby. We stayed because they allowed pets. Room seemed dirty Not vacuumed well. Bed was comfortable. Breakfast was poor. Not as good as other Best Westerns on our trip. would try a different place next time.

"Enjoyed my stay"

Deborah S, Ukiah 05/06/2017

We stayed at a hotel a half a block away (super 8), the past two years. This Best Western, was far superior. It was only $20 more. We felt safer, it was cleaner, and staff was friendlier, bed was more comfortable, and it had a refrigerator and microwave. It will never be a question of where we will stay in the future. Only downfall, no close by resturant, but they had an excellent breakfast right in the lobby, included.

"Good nights rest in Ukiah. "

Henry C, Pinole 16/05/2017

My wife and I were in Ukiah on business and decided to stay at the Best Western Orchard Inn. We had a room on the lower floor. The room was quite and the bed comfortable. We ate breakfast there before leaving in the morning. There were several hot dishes available as well as the usual cereal, bread and rolls and some fruit. All in all a good stay.

"The hotel is fine, get some better service staff"

Kelly E, Fortuna 05/05/2017

Get some better breakfast options . Compared to other BW Hotels this one lacks. Dry wrong eggs, no coffe at most points,it' like eating left overs , for the most part the front staff is very good, the morning staff seems to sit one there phones.

"Good for the area"

Michele H, Mount Vernon, United States 03/04/2017

The hotel is much better since they renovated. The staff not quite up to par but overall it is a good hotel in the area. Room is very clean and comfortable with all the usual amenities of BW. Easy on an off the highway. Minutes to downtown with very good restaurants.

"above the call of duty"

tresbien2010, San Francisco, California 01/04/2017

I spent an extended period of time at the Best Western Orchard Inn. The hotel has an excellent location, easy access to the 101, the staff are friendly and courteous. The rooms are comfortable and clean with special attention to detail. The grounds are well maintained with numerous video cameras overseeing the parking lot and hallways. I felt safe and well taken care, waking up to an assortment of options for breakfast. The hotel offers a laundry facility, pool and fitness facility. I have to acknowledge the efforts of one person, Ron Likhar, working at the front desk, assisted me with a a botched reservation,took the time to track down and straighten everything out, I have high regards for this person, taking time out of his busy day to address the needs of his customers, it was nice to see someone go above the call of duty and show such professionalism. I will continue to stay here when I am in town. For the best service please see Ron at the front desk, he is knowledgeable, professional, hard working and a true asset to the team there at best western and will go to extra lengths to see that your stay there is an enjoyable one.

"Spring break"

kathypR5482NB, Covina, California 01/04/2017

I traveled with two teenage boys. So having full breakfast in the hotel it's very convenience. They also have cookies in the lobby which is a plus. The hotel it's right off 101 freeway but we're in the back of the hotel so the noise was not a problems.


gabo65, San Francisco 25/03/2017

Not the best Best Western I've ever stayed at. Staff was undertrained and room security was an issue. I entered my room at midnight and less than three minutes later, I heard the door lock whir and a man entered my room, said 'Sorry, wrong room' and left. Very suspicious. If it had been me entering the room, I would have asked why there was someone in my room. Again, very suspicious.


Kathleen M, Boulder Creek 20/03/2017

We enjoyed a clean, spacious and attractively decorated room. Best Western furnished incorrect directions published on the Internet. The room was dimly lit, which bothered me, but not my husband. Thankfully, there were good reading lights on either side of the bed. The bed is comfortable, but the pillows are thick and not very soft. The bathroom fan is noisy and there is no light light furnished. The breakfast was good and the server friendly.


namri, Woodland CA 16/11/2016

Do not trust front desk when they say the whirlpool hot tub is working. It does not as in many franchisee owned hotel, made dysfunctional to save money, covering with lies. Disappointed by false promises from 3 pm that it is working.

"Good night stay. "

User 14/11/2016

I just stayed one night, the room was vary clean and the beds were ok, not the best, if you like firmer beds then you may like these. The employees were vary nice and the free breakfast was decent, complete with a pancake machine. I highly recommend this hotel. One thing to note if you arrive late, there are not a lot of restaurants in town open past 9pm.

"Quick stop for one night"

SanDiegoCoco, San Diego 29/10/2016

We just stayed here one night on our way to San Francisco. Fine for only one night, especially since we used BW points. We had a good sized king room that had an easy chair and fridge, and the sink was in the room apart from the toilet/shower area. Breakfast was adequate and is in a small area off the lobby. Since we were only here one night, and there is no elevator, we appreciated that we were in a ground floor room.

"Right off freeway"

Marcie Y, Ventura, United States 27/10/2016

Very noisey due to the freeway outside your window. Very outdated and run down. The vender area had been ripped out and was just bare walls. No elevator only stairs. Room was still being cleaned when we went to our room after checking in. Breakfast area very awkward and tiny. Only one person could fit at a time.

"Shocking !!!"

margaretviera, Millbrae, California 06/10/2016

They checked us in - put us on the 2nd flr, no elevator ... struggled to get luggage upstairs, opened the door to our assigned room & it was totally tossed - Had not been cleaned at 3:30pm - called the desk a very nice lady came up to see - she was of course embarrassed, took pictures while we waited to receive another room. Finally in the new room ... toilet sounded like an airplane taking off, lamp shade between beds was scotch taped up and once the light was on for 1/2 hr it fell & dropped! hair dryer did not work ..... all in all, it was a disaster. Must say the employees were pleasant but I was not even offered as discount & was paying top dollar - could & would never stay there or recommend this worn out old place.

"Service /staff"

Karen B, Redding, United States 04/10/2016

The service and the staff were excellent.. the room's are a bit over priced , and the location , was more in a family neighborhood, but we found our way around some,and the staff was also very helpful with directions to shopping, resturants, and sites to visit..


Michael M, sparks, United States 04/10/2016

it was not the best Best Western we have stayed at but the quality of the room you would expect at a Best Western. the breakfast was also very good. the location for enty and exit could have been better. we alway try to stay at best western for the comfort of their beds.

"Ukiah Stay"

andreahP2894GZ, Burbank, California 01/10/2016

The pancake maker was broken the young women was trying to fix it. She was on the phone trying to get someone to help her with it. When we checked out the young women at the front desk said cookies were complimentary so they were very good.

"Beautiful Hotel"

User 28/09/2016

Loved the check-in staff and service. Hotel seems like it's been reconstructed since my last visit. I guess this is where I will be staying from now on everytime I'll be in Ukiah. Thanks for the discounted price Ron.


Catherine S, mckinleyville, United States 27/09/2016

nice experience; will stay again; convenient to our home when travelling out of area... our go to location when travelling south! we often travel to San Francisco Bay Area and/ or Sacromento Area and have also stayed at BW in Auburn CA.

"Extraordinary Experience"

musicnerd777, Santa Clarita, California 08/09/2016

I checked in late at night and was greeted by a charismatic gentleman named Ron that some friends had told me about. The check-in process was very quick, and he even helped me carry my luggage to my room. In the morning, the breakfast had a lot to choose from. I would be back again.


rickwytt, Las Vegas, Nevada 06/09/2016

Hey this is another great place rite off of they freeway nice accommodations pool jacuzzi fitness center even hookups for your battery charge cars got to give this one a two thumbs up nice enjoyable staff would have expected some of the service we got here in a more luxury hotel as they even roamed around trying to help or get you anything you mite need the only down side is there is limited parking if your pulling a trailer or a big vehicle

"Pet friendly room"


we arrived a little early for check In. We arrived at 1:00.. Upon entering the building my spouse saw no one, and announced he was there. A young blond came from the back, tucking in her shirt. He proceeded to ask about checking in early, at which they did accommodate. However we called several days ahead (twice)to make the reservations (which included two little dogs) there was nothing indicating in the bill that we had pets. And the original quote would be more. My spouse came out to the car to tell me this. I decided to go insid. As I approached the counter I simply asked the young lady if I could speak with the manager. The young lady responded with "you guys are over reacting". All in all she was just down right rude. Our room was not ready as she said it was, so we waited outside for housekeeping to finish. There was a small rock or pebble in my bed. The hot and cold water in the sink were backwards. However on a good note, the bed was comfortable. The hotel was quiet. Breakfast was minimal. We had a little trouble with our tv... It was a new smart tv, I called the front desk and Ron came up and helped, even went and found us a new remote. He was extremely professional and friendly. No elevator... At least I could not find one.

"Handicapped room was noisy"

James L, Oakland, CA, United States 05/09/2016

This is an okay place to stay. Nice TV and the microwave and fridge were unexpected pluses. And I was glad to have a Kind Bed in the handicapped room. But that room was right next to a staircase, and we heard the thumping of feet on the steps late into the night and early in the morning. I'm never staying in that room again.

"Large clean room"

Shannon S, Eureka, United States 04/09/2016

Stayed here for one night. The rooms are very nice and roomy. The breakfast is just ok, not a ton of to choose from. The pool was very clean. It has 2 floors, but no elevator so if you have someone with you who cannot climb stairs make sure you get a lower level floor.

"very comfortable"

David E, mendocino, United States 02/09/2016

would recommend this to others, Everything was smooth and nice and comfortable.Kindall was very helpful and all the staff was very nice and accomidating- thank you all ! We will be in touch the next time we are in the area.

"Smokers & bad billing"

B E, Ferndale, California 02/09/2016

Over all the hotel is very nice & with tweeking can be a great hotel. It is managements job to provide its staff practical locations to safely smoke. I was clear on my billing request however it was quite late at night and mistakes happen so hopfully my card being missed billed was an isolated incident.

"Unexpected stay"

Anne G, Garberville, United States 01/09/2016

I had emergency oral surgery and had to stay overnight unexpectedly. I was very glad they had a pet-friendly room and reasonable rates. The staff was efficient and kind. The room was nice, and I was able to rest and recover. Checkout was very easy.

"clean Best Western"

harv2u, Kennewick 24/08/2016

This is a clean smaller Best Western. The staff is polite and helpful. It was also reasonably priced. The breakfast had the normal selections and was kept well stocked by the attendant. Room was large and bead was comfortable.

"Exceptional Employee "

User 22/08/2016

On 7/30/16 my sister & I, who live in Reno, NV received a devastating phone call. Our mother, who resided in Ukiah, CA had been taken to the hospital there. We ended up staying at the BW in Ukiah, CA from 7/30 thru 8/15. Ultimately, our mother passed away. Every night when we returned late to our room, we were greeted by a very special young man named Ron Likhar. He, really went above & beyond to help us get through this very difficult time. Extra towels, blankets, soap, he even had a cup of hot tea ready for us when we'd walk in from our long day sitting by our mother's bedside. The hotel was very clean & comfortable. Julie and Janene

"Great rest. Clean and spacious rooms"

Lionthing, Bend, Oregon 17/08/2016

Nice to get a surprise when staying out of town. I stayed in 4 different hotels in a 4 night trip. This was by far the best room, the largest room, the most quiet, and an extremely comfortable bed. I'll be back!

"Convenient stop on the way to the Redwoods...."

mlt_scorp, San Francisco, California 15/08/2016

Tucked off 101, the Best Western Orchard Inn is a convenient stop on the way to the Redwoods or Lake County. Several blocks from downtown Ukiah, CA and minutes away from HWY 101. The property appears to be renovated fairly recently. The Lobby and Breakfast area a bit small, but functional. Plus a pool and fitness room.

"Great value - great hotel!"

kellefitz, Seattle, Washington 14/08/2016

This entire stay was perfect! I love booking through the Best Western app for an easy hotel locator and price check. This was a great value with clean, comfortable accommodations. The breakfast was presented well and had lots of options. Although I didn't use the pool or the weight room, I did go check it out and would use in the future if I had more time.

"Best kept secret!"

Elisa G, Los Angeles, United States 05/08/2016

Beautifully and tastefully furnished rooms, more elegant than would have expected. We got in at 1am and had to leave by 9:30 in the morning. We were more than pleasantly surprised! I had my 95 year old mom with me and even she was impressed!

"Great hotel"

marcy b, Bellflower, California 02/08/2016

Nice hotel,clean and quiet,nice breakfast : breakfast sandwiches , waffles, fruit, cereal, pastries. friendly staff, nice spa area, updated rooms, free limousine service takes you to dinner and brings you back to hotel. It was a pleasant surprise for the price.

"Comfortable but no elevator"

User 01/08/2016

Room was comfy & clean but the attitude of the front desk was not professional! Pancake machine ran out of batter & after waiting for a breakfast attendant to come - she didn't - I asked the young lady at the front desk if she could notify the breakfast attendant. She was clearly annoyed but said she would. After 20 minutes I asked her if anyone was coming since the breakfast hour was ending...she started arguing with me! Later as we left she was yelling at the housekeeping staff. Really unprofessional. The breakfast bar was awful. Soft fruit, eggs too salty...

"Good for night stop"

jhsp, Sydney 30/07/2016

This hotel is a fair standard and quite good for a one night stop. It's near to shops and restaurants and makes a good option for breaking a long drive down to easy stages. The breakfast room is too small to accommodate all guests at peak times. On the other hand, this shortcoming led to us sharing a table and a friendly interlude with some other travellers.

"Needs attention to detail"

NorCal_Prof, Sacramento 25/07/2016

There was nothing wrong with this property. It was generally clean and the breakfast choices were in line with Best Western's typical fare. But on closer inspection, the property needs better attention to detail. Our window had no screens, so it was unwise to leave the window open and invite in all the mosquitos and other bugs despite the cool temperatures and clean air. The pool and hot tub were green and the hot tub foamy and oily in mid-day, so it wasn't because a whole day likely elapsed since the recent cleaning. There weren't enough tables to accommodate everyone at breakfast, and there were no napkins in the tabletop dispensers. None of these things (with the exception of the pool/spa) are terrible, but they reflect poor management and over-aggressive cost-cutting. It's silly, really, since it cost the hotel more for me to run the A/C all day and night than it would have cost them for a screen. I don't expect the Ritz Carlton when I stay at a Best Western, but I found this one to fall short of where it ought to be.

"Not terrible, but don't recommend it unless you must be there"

Alingo73, Monterey, California 24/07/2016

We are Best Western rewards member so we stayed only at BW hotels during this summer's west coast road trip. This one is the most expensive and worst performing BW hotel amongst the three other BW hotels we stayed. It is not a bad one which you must avoid at all cost, but if you have other choices, skip it. Pros: The location: convenient, right off 101. It is a BW, so it is like going to Starbucks, you know what you to expect. Good wifi. Cons: The price: perhaps the location makes it so costly. It is not worth paying over $200 to stay here. It is a very basic motel. BW website rates it as 3 stars. It is more like a 2 star BW. The breakfast: the standard BW free breakfast but unfortunately both of the coffee machine and pancake machine broke on the morning we had breakfast there, and I did not see any hotel staff make any attempt to fix the problem. The room: smells strange. A mixture of cigarettes and wet dogs and cleaning products. (We were in the non-smoking room. We were told upon check out that we needed to request a room far away from the smoking area if the smell of cigarettes really bother us. I had no idea we had to do it as a special request here. ) the bathroom fan was super loud. Whenever we used it, it was like an airplane flew by. The corridor: looked beat up They moved the ice machine to a different location and left a big dusty pipe hole uncovered on the floor. No elevator. Overall, it was not a terrible stay but not a good one. The description of this hotel was very charming on the BW website so it was very disappointing to see the real deal.

"Excellant Staff"

Connie J, Ferndale, United States 21/07/2016

Both the evening and morning staff working the front desk were outstanding. They were busy with guest, breakfast, both cooking and serving, helping guest with requests even finding an empty room where I could dry my hair as the dryer in our room was not working all the while she was very busy with check outs and breakfast.

"Easy location, really basic. "

User 18/07/2016

In Ukiah for three days, two nights and I'm a rewards member so I booked through Two-story, no elevator but indoor walk-up. My room was fresh, clean, well lit and was more than suitable for my needs traveling alone. Clerk allowed me an early check-in and personally went to make the sure the room was ready, excellent service upon arrival.

"Good place to stay,"

Polly B, Merritt, Oklahoma, United States 04/07/2016

This was a nice place to stay, but the hallways were hot and the hot tub was Luke warm. The staff was friendly. The bathroom had hair in the shower, but I just rinsed it and we were fine. The food was mediocre at best. The wifi worked well. There is some noise from the highway, but it wasn't enough to bother us. We would stay there again.

"Very comfortable "

Lesley T, Linlithgow, United Kingdom 30/06/2016

Clean & comfortable in a large corner room. No stairs made it a struggle with luggage. Comfortable bed, great coffee & shower. Had to drive to get dinner, only downside really. Friendly staff, efficient service. Adequate free breakfast, no real complaints

"Green spa"

Marilyn C, La Habra, United States 30/06/2016

lobby was nice. The front desk service was adequate. The room had plumbing tools and parts left in the bathroom. The carpet had a tear and the carper threads were all around. The hot tub was smelly and green. The pool had been redone and was nice BUT I booked this place because it was close to the freeway and it had a spa.

"Breakfast poor quality"

Carole C, United States 22/06/2016

Linens and other amenities were satisfactory. Linens were fresh, clean and great quality. The towels were soft and large. Internet was easy to get on, fast and no drops. Has a pool and a fitness room (I did not use, but appeared from a glance was clean and a plus).

"Poor Service"

User 21/06/2016

The girl at the front desk was rude and unhelpful and made it very difficult to change rooms when the original room she gave us did not meet out request for a quiet room (she gave us a room next to the stairs and the laundry room).

"Sometimes a smile goes a long way."

R. W, scottsdale 16/06/2016

We had people who smiled and made you feel comfortable. Everything was clean and the amenities were good. We enjoy Best Western's points and easy online booking system. In the past if we had problems the staff listened and took care of the problem.

"Terrible beds"

Daniel J, Sacramento, United States 16/06/2016

Tough to sleep through the night. The Bed was as hard as a rock, As for the Continental breakfast, it was none existent. Other then some gue that resembled oat meal. Grabbed a yogurt and ran. Rooms smell stale.

"Clean and comfortable"

User 15/06/2016

This hotel was clean and the beds were comfortable. There was a small pool and fitness room (unfortunately I did not get to try either!). It was close to everything, reasonably priced and had ample parking. It was reasonably priced, and came with free internet. The 2 bed rooms were spacious and the hotel is pet friendly.

"Excellent comfort For The Money"

William M, Santa Cruz, United States 05/06/2016

My wife and I have stayed at this Best Western for years because we like the comfort, quiet, and service. The employees are respectful and very accommodating. European breakfasts are not exceptional but there are some good home cooking restaurants nearby (within walking).


User 02/06/2016

I stayed at the Orchard inn while I was going through the process of moving to Ukiah. I ended up staying for 1.5 months. I have to say that the service was great, and my room always in top shape! Staff was always friendly and willing to help out and answer any questions I had about the community and places to eat. When I was moving my luggage into my room (and there was PLENTY of it), the front desk clerk offered to help me get it all in. I don't know if he is still there (Don...Ron?)....but I have no doubt the professionalism of the staff remains. I had the opportunity to change to a different hotel when I had to check out for a week...but I chose to stay at the Orchard Inn until I was able to move into my place. I would recommend this hotel for any of my friends or family in the future.

"Budget hotel but clean"

stardok, Castaic, California 30/05/2016

Stayed 2 nights. Staff was inexperienced/new and did not know answers to simple questions (how to get reward points) but were friendly. Looks like hotel may have been redone recently. Room clean & comfortable and has fridge. AC unit very noisy. Room overall seemed to be noisy but hotel was full. You do get a clean TV remote which is nice. Breakfast included (cereal, yogurt, fruit, breads, sausage, pancakes coffee, juice). Has pool but did not use. If in area again I would consider staying here. Not much to do in town. Mendocino about 25 miles away but over 1 hr drive. Good wineries close but head to CA 128/Philo if you are a wine buff.

"Nice big room"

User 22/05/2016

Our room was very large and very clean. The bedding was comfortable and the room temperature was pleasant. The front desk staff was not very professional and the breakfast buffet was ran out of coffee, pancake mix and syrup. However, it was replenished in a timely fashion.

"Great shower, great value"

goalkick9, Bay Area, USA 26/04/2016

Stopped here for a night so my wife could visit the City of Ten Thousand Buddhas. The place is simple, basic and does what it does perfectly at a lower price than the Hampton or Comfort Inn. Very good-sized room with a great big-screen TV (the website says 32" but ours was 44"), refrigerator and microwave... very clean, no dust, no carpet wear. Mattress quite firm but very comfortable. The shower is absolutely fabulous... wish I had that kind of water pressure at home. And crucially for the business traveler, great speed on the wi-fi. Hot breakfast choices are limited -- pancakes, eggs, sausage -- but very good. And again, for the price you can't beat it. Advisory: the place sits perpendicular to the freeway, and the east end with the higher room numbers is likely to have highway noise. (The noisy guest coin-op laundry is at that end too.) We were in 204 and it was very quiet.

"Comfy bed!"

jodybullatd, Ione, California 23/04/2016

Most important was the comfy bed that wasn't the normal stiff worn out ten year old mattress. Very clean. Even air filters on the air conditioner were clean and I never find that. Air worked very well too. Larger room than most I have stayed in. Receptionist was friendly and very helpful.

"Happy WIth My Stay"

User 21/04/2016

Another town, another Best Western, and I drove away happy. Little issue with the check in staff being attentive and friendly, but the rest of the stay was entirely enjoyable. Good value and a very nice place to stay. Quiet and comfortable.

"Pillow Top?"

Mertin S, Pleasant Hill, United States 15/04/2016

Advertised as "Pillow Top Mattress". More like board covered with fiber fill mattress pad. The room was reasonably clean but there was a lot of noise from other guests working on cars in the parking lot. Breakfast selections were poor and under stocked. This is a "bare necessities" hotel. That is all you will get for your money no matter what they advertise.

"Wine get away."

Pacificabun, San Francisco, California 09/04/2016

Perfect launching point for wine tasting in Anderson Valley. Enjoyed a wonderful experience at Navarro and Roederer. The picnic area at Navarro Vineyards is serene and peaceful. Many more wineries are available but we were headed out to Mendicino for quick visit .

"Spacious room and nice breakfast"

BudgetConsciousNanay, Pleasanton, California 09/04/2016

Very nice motel, definitely an updated one and tasteful decor. They have mini fridge, a microwave, an exercise room, a pool with jacuzzi, though we backed out of the jacuzzi as it looked dirty. The complimentary breakfast is awesome, had scrambled eggs, sausages, ham, pancakes, and the usual cereals, bread, fruits, coffe and juices. My only complaint about the room is they failed to look up when they clean the bathroom as the vent is really gross while the rest of the room is immaculate. Wifi is good, too, my daughter never complained, so that's another plus.

"A last minute choice--and a good one!"

Fergmom, Hot Springs,Ar 08/04/2016

Clean, well decorated, and friendly staff. Impressed by the size of our room! So nice to have space to spread out. Didn't have breakfast, but that was just because we were weary of motel breakfast spreads. Would definitely return if I'm every in Ukiah again.

"Great room. Immaculate."

User 29/03/2016

Very nice hotel. Staff is courteous and helpful. Hot tub was great. Very clean room and lobby. Decent breakfast... Loved the pancake making machine. I want one! Push one button, then 2 minutes later out pops a fresh hot pancake.

"Nice Place for the Night"

Sandy G, Petaluma, California 25/03/2016

I stayed here for one night with a friend following a late meeting. The staff were friendly and helpful, and check in was easy. The room was large, clean, comfortable and had everything we needed. Breakfast was adequate for me, although I'm not a breakfast eater. There was coffee available any time I was in the lobby, and it was actually good. They did have sausage, eggs, pancakes, juice, toast, English muffins, cereal, yogurt available. Affordable.

"A Nightmare."

kmendozasf, San Diego, California 09/03/2016

When my wife and I arrived last Wednesday late afternoon we were greeted by a male desk clerk who sexual harassed my wife every time she would pass the lobby alone. We waited waited until another clerk came in to file a complaint against him because my wife was afraid to even walk pass the lobby. A young lady helped us with the complaint and apologized. On the day we were supposed to check out (check out time is at 11 by the way), we received a knock on the door at 8 sharp waking us up to check if we had left our room from a maid. Very unprofessional! The breakfast service was excellent but I can't say the same for the food itself. The phone in the room wasn't working, we had to use our cellular phones. To many people coming and going all through the night next door to us. When we finally checked out a young short man was at the desk and he was very polite to us so we tipped him $20 for his excellent service at breakfast and checking us out.

"Bad service"

User 07/03/2016

The morning clerk Kindell was so rude I asked her to bring me more towels to my room and she told me she was to busy and that I could come to the front desk to get some when I went to the front desk she was on her personal cell phone talking to what seem to be her boyfriend yelling at him!!! When she got off her phone I told her that I thought it was not good service to not bring me towels And I in fact had kids with me and I was very busy I will never stay here again management needs to look at the staff they hire!!!!!!!!!

"BW Orchard Inn, Ukiah"

Kary L, San Jose, United States 16/02/2016

Not bad. Good value. Pet friendly, ADA, non-smoking, room was what I sought and got. The only downside was "smoking stations" right outside of exits. Where I live you can't smoke within 25 feet of buildings but I guess that is a local law.

"The Definition of a Roach Motel"

mSmith2005, Los Angeles, California 13/02/2016

Worst hotel stay: when I arrived early before check-in the lady at the front desk was on her phone didn't realize I was standing there until I said something and when I entered my room I saw multiple large cockroaches on walls, floor and bed, a dog barking all night next door and children running up and down the hallway middle of the night. I did complain to the front desk but nothing was done about it and I even asked a different lady that was at the front desk at the time If I could be moved to a different room but she was just rude and told me no. I never in my life wasted my money on a nightmare. I wouldn't recommend this hotel to anyone even with all the "Good" reviews it's been getting because the employees aren't professional enough and yelling around like children. the room might look nice but cockroaches live in them with people who's on drugs next door and the breakfast isn't that great. I would recommend Comfort Inn than Best Western anytime.

"A comfortable place to stay & priced right"

vicjm2007, Antelope, California 11/02/2016

I have stayed here several times and always greeted by a friendly face. The staff is always nice & helpful. The hotel is located just west of down town, close enough for a walk or a quick drive to many eateries. If you get a room on the far east side of the bldg., the highway noise can be bothersome. But, you cant beat the quality of the product for the price... And if you arrive at the right time, there are fresh baked cookies in the lobby...

"Stranded in Ukiah, Ca"

Brian S, Fort Bragg, California 21/01/2016

Had to have service work on car. Chose to stay at the Best Western Orchard Inn. Room was spacious and got a great night's rest. Staff helpful and served a generous breakfast. Room is very quiet even tho location is near freeway.

Alpesh J, General Manager at BEST WESTERN Orchard Inn, responded to this review
Thank you for taking the time to review our hotel. We appreciate all feedback and are pleased that you enjoyed your stay. If we can be of any help please do not hesitate to contact us. Thank you again for your business, Alpesh J. GM

"A good place to stay"

John H, Eugene, Oregon, United States 15/01/2016

The staff was very polite and helpful, the bed comfortable, breakfast the typical fare. The room needed some cleaning along the edges and in the corners. Appreciated the pet friendly policy. Getting into the parking area could be a problem for large vehicles or those with trailers, would recommend scouting it out before starting down the drive to the registration entrance. Staff shipped the computer left in the room, very accomodating service.

Alpesh J, General Manager at BEST WESTERN Orchard Inn, responded to this review
We appreciate your review of our hotel and will be taking action to assure rooms are up to the highest standards in all aspects, especially cleanliness. I'm glad your experience with our staff was delightful, we take pride in having superior customer service. Alpesh J, GM

"Restful sleeping"

Luke T, Gingoog City, Philippines 08/01/2016

The hotel is a good value. The staff a there to assist the quest, always helpful and nice. Our room was clean and well laid out. we enjoyed our stay. The grounds were nice to walk around. Even the location was close to the freeway and shoping

"Average Stay"

Scott_from_Sun_Lakes, Sun Lakes, AZ 02/01/2016

Do not stay in Room 101, it is next to building entrance door and it made noise. Stay in rooms on west side. Property is next to freeway. We noticed that they try to put people on that end, so that is good.

"Very Spacious Rooms and Extremely Comfortable Beds!"

Sylvia C, Redlands, CA 15/12/2015

I was impressed by the spacious room and very comfortable beds! We slept so well! Breakfast was included and I was happy to see that they had oatmeal with dried fruits and mixed nuts, as I am on a plant based diet so I don't eat the usual eggs, sausage, etc. But that was there also for those who prefer those foods! The front desk was also very attentive!

"Best in Ukiah"

Dolores S, Sisters, United States 14/12/2015

After a long day of driving this hotel was a great place to stay. Easy to find and although just off Hwy 101 the room was very quiet. At check in the desk clerk actually came and helped me with getting my luggage and dog food/dishes to the room. The room was larger than many other Best Western's. Truly deserves the PLUS rating,

"Allergy Alert!"

CaliforniaFern, California 10/12/2015

The room was clean, but not updated. The wifi was good and the connection reliable, but there was no clock and no USB connection for miscellaneous techie devices. It's a no-smoking facility, but there were cigarette burn holes in the bedspread and one in the curtain. The BIG problem I had was the scented something-or-other that permeated the hallways and the room. I wheezed all night, even with the window fully open (yes - the second floor window opened all the way! Goodie!) Maybe it is the cleaning fluid; I don't know, but it would prevent a return visit from allergy-sensitive, asthma-active me.

"Great Stay, Great Customer Service, Great Hotel"

User 07/12/2015

Traveled with a group of 13 for a local high school basketball tournament 12/3 - 12/5. Sariesa made the check in process simple considering we had multiple rooms and multiple needs. We we're one of 3 teams staying at this location. The owner's Al, and Mike were super friendly, and ensured we had a great stay. From feeding our guys, to providing us with an area to gather for meals and meetings. The free continental breakfast is a real value. It's more of a full spread for breakfast, not a simple continental breakfast as thought. Eggs, hashbrowns, pancakes, fruit, yogurt, etc. Darleen sets up breakfast and it was always warm, and there was plenty to eat. The rooms were clean, updated, and very comfortable. The location is perfect. Right off the freeway, and within walking distance to various restaurants, and a Safeway. Pool and hot tub were clean and in great condition. If you are going to stay in Ukiah, this is the place.

"Beautiful room, otherwise just OK"

Ladyhawk555, Bandon, Oregon 02/12/2015

I am a Best Western Rewards Member. Made my reservation in a phone call to the hotel. I used my BW Rewards number for the agent to look me up. She never said my name. When I checked in the next night, she never said my name. When I checked out in the morning, the nice young man, never said my name. I remained anonymous Now that is personalized customer service! It makes me really want to come back to that hotel. On another subject: 1. Neither agent could break a $20 bill. 2. The breakfast was unappetizing microwaved food. And let me tell you, there is not much more unappetizing than microwaved sausage. 3. Check out time is 11am. The housekeeper knocked on my door at 8:30am. Then I heard her go down the hallway knocking on other doors. Totally not a good thing.

"Best customer service "

tinasbb, San Jose, California 01/12/2015

I am so thankful for this hotel the front desk clerk Sariesa Boele was so nice she helped us with all the directions in town a great recommendation for dinner (Crush) and everything else we needed she was there with a smile and more then willing to help also the rooms were very clean and we will definitely be staying at this hotel again thank u for exceptional service hats off to management for having such a great crew!!!!!

"Clean, comfortable, right off the highway"

Scott A, Seattle, Washington 17/11/2015

Everyone I met who worked there was very friendly and helpful, including the guy at the front desk who checked me in. The room, halls, and property in general were very clean and the hotel seemed new-ish. The bed was comfortable, and the thermostat actually worked well to keep the room comfortable without having the heating (it was November) unit be too loud. The only complaint I have, that keeps it from five stars, is that the walls are a bit thin. It wasn't difficult to hear the couple next door to me... but that's why I travel with earplugs.

"Like Losing an Old Friend"

Sherry M, Gridley 15/11/2015

We were sorry to see the hotel deteriorating. We feel like we've lost an old friend. The Orchard Inn has been our "go-to" place when visiting the Hopland area wineries. Unfortunately, we'll be looking for a new home. The rooms were run down with lumpy pillows and sagging mattresses. The shower was lukewarm and the bathroom tiles were chipped and cracked. The towels and linens were musty. The desk staff was efficient but completely unfriendly. We skipped breakfast after seeing that it looked plastic and unappetizing. We're sorry to see you go old friend!

"Avoid this one"

omissejp, Ukiah, California 11/11/2015

I only ever stay at Best Western's when I travel. This is the worst one I've been to. Shortly after I walked in, the clerk answered her personal phone and yelled at who I assume was her boyfriend. The outside pool looks sad. The walls and floor are incredibly thin. I can hear multiple tv's on, and people talking. Plus I can hear the people above me walking. Parking lot doesn't seem secure. The fruit for breakfast looks like rejects. The room smells weird. Just avoid this one. There's a couple hotels nearby. If you're set on Best Western, there's one maybe 30mins south in Cloverdale. I think there's one north in Willits too.

"Worst Customer Service... DON'T WASTE YOUR TIME"

User 10/11/2015

DO NOT STAY HERE!! If it were possible, I would give this 0 stars. Never in my life have I experienced such rude costumer service. After a very draining and long day, dealing with a family emergency, we needed a place to sleep for the night. On Best Western's website the room available was listed at $98.99. I called the hotel directly to make the reservation. He quoted me a higher price. I asked if he could honor the online price. No, he could not. He could not match an $11 difference. There's nothing he can do about it. Ridiculous!!! We live in a world where nearly every company is making it easier for consumers and find ways to match online pricing. Especially when it is a price found through their own company. But okay, I'll make it online. I went ahead and booked the room through because the Best Western site was not working. We arrived at the hotel around 1130 pm and were greeted by a very disinterested Alpesh Jivan, the GM. The greeting: "so you're the one that called." Not quite the greeting I expected. And this was not said kindly. Ignoring his lack of politeness I let him know I booked our reservation online and we'd like to check in. He proceeded to tell me that he didn't have anything. The way he spoke was so incredibly rude. I brought up the confirmation on my phone. He didn't even glance at it before he told me there was nothing he could do. Was this a joke? A general manager can't help me?! It was late, we were exhausted, we just wanted to sleep in the room we have already booked and paid for. Seems like a very simple request. There were zero attempts on Alpesh end to help find a solution to the situation. We didn't even get as much as an "I'm sorry, let me see what I can do to get you into your room". Just eye rolls and defensive, rude comments on how he won't be able help us. So I decided to call to see if they could assist in getting the reservation through. Something, I'm sure, he could have done to help the situation. While I was on the phone with them, Alpesh continued to argue and be very disrespectful. had to call Best Western and speak to Alpesh. We heard him speak to the representative with the same condescending tone. After hearing him tell her we were being rude to him, we had enough! Asked him, very polity, to send her back to my line so we could cancel the reservation. Thankfully cancelled the reservation with no issues. And we drove down the street to Fairfield Marriott. Booked a nice room for $159.99/night. The customer service was great! I honestly would've paid money not to stay in this hotel. We have both been in customer service jobs. And part of the job is trying to make the customer happy. Even if there really was nothing he could have done to help, he could have tried. He could have been kind and spoke respectfully and made some sort of attempt at figuring out how to let us into our room. The one we had already paid for. From the moment we walked through the door, he had a chip on his shoulder and he was not about to brush it off. He made it very clear that they did not want our business. While we only booked the room for the night, we likely would have been staying at least a week. There are definitely much better hotels to stay at. Hotels that offer much better customer service and would gladly take your reservation. Do not waste your time at this one!

"Amazing Hotel"

Nora P, Szeged, Hungary 10/11/2015

It was our first visit to the States and we were exploring the Pacific Northwest. On our journey from San Francisco to Seattle we made the first stop at this hotel in Ukiah where we were greeted by Johnny Depp look alike named: Ron. The service was excellent and the rooms were clean. Would definitely recommend this hotel to our European friends.

"Group booking mistakes, loud lobby, bad management behavior. "

Anthony K, Arcata, United States 08/11/2015

After multiple attempts by our set of seasoned veteran travelers in our group, the management booked the wrong nights, insisted that we had not booked a suite we needed, and then, even though they turned out to be mistaken on their parts,they bad mouthed me to two other members of our group during their efforts to correct the mistakes that this hotel made. This was very unprofessional and uncalled for. I never insulted them nor did I use any profanity in my initial attempts to find out why we did not have the correct booking- even though later- it turned out that we actually did have everything correct on our end. A remedy, the manager suggested was "You don't have to stay here", even though she knew our group would all be there. The public space in front of the lobby where "breakfast" is served is very small and loud. Our group experience overall was unpleasant due to the way the hotel dealt with our problem. My family and I will not be back.

"Ukiah Best Western"

Douglas K, Benicia, United States 07/11/2015

Hotel is very good. Hot tub not working but talked to Ron and he solved the problem, TV channel guide does not match actual tv stations available so had to watch Thursday Night Football through WIFI on my laptop and not on the big screen TV that is in the room. Breakfast not available for the early riser. Only available 6:30 am - 9:30 am. Overall a good experence

"A Best Western with common sense"

Jay/patricia J, San Jose, Ca, United States 21/10/2015

I rated this hotel as very good in most aspects. Clean room, good staff, good breakfast, good internet, etc....HOWEVER, this hotel has something happening that I've not seen before and I was very impressed. As we were leaving our room to go to breakfast, I noticed a group of mentally handicapped adults preparing to clean rooms near ours, with their supervising staff. I took a moment and spoke to their staff person to applaud what they were doing. She told me that they come from a local agency and clean all the rooms in this hotel, as well as another in Ukiah, CA. I hope more hotels get on board by employing people with mental disabilities to work (with supervision) in their hotels. A great to see!

"Worth Your Time"

Patricia S, redding, United States 20/10/2015

We have stayed at this hotel on several occasions and have always found the rooms clean and comfortable. The breakfast is always good. The fresh cookies at check in and departure are also a great touch. Service of staff is nice and friendly.

"Will come back again!"

1Beniciablonde, Benicia CA 02/10/2015

This Inn is perfect location with amenities that give the comfort I desire. The breakfast is good with many choices. Being able to have my dog with us was a real plus! Local eateries are very good and diverse.

"Great Experience"

User 28/09/2015

We were visiting from NY and stayed at this particular hotel since it's situated close to the vineyards. We had a great overall experience. There was a pool and a fitness room and the room was clean. The service was also great -- The person at the front desk, Ron, was super personable and really made us feel welcome. It is also very budget friendly so that helps. :)

"A special thanks to Ron Likhar for his attentive customer service."

Bhavna444, Mumbai (Bombay), India 27/09/2015

I had a very comfortable stay at the property. The staff were pleasant, and a special reference to Ron Likhar at the front desk. He was polite, attentive, and provided us with impeccable service during our stay at the Best Western Orchard Inn. Thank you for such a comfortable stay.

"The guy named Rohit Likhar provided awesome service "

User 26/09/2015

I was here for vacation and loved this place. Awesome place to stay. I made a friend when I was staying here, his name is Rohit Likhar. He was very polite and provided me with all the info I needed around this place. I really like the service I was offered here.

"Ukiah Sept. fires"

User 18/09/2015

Unfortunately, we had planned our trip during the terrible fires in this area in September. Our second night stay the hotel was packed and noisy with crying babies and barking dogs. We realize this could not be helped but it did not improve our stay. We love a good pool, and this pool was not heated and located very close to the hwy. so very noisy. Also only one table for people to sit at.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.

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