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Best Western Hotel Orchard Inn,  Ukiah

4.0/5  - basé sur 351 notations.
555 S Orchard Avenue, 95482-5022, Ukiah, United States - Voir la carte
+1 707 462 1514 +1 707 462 1237

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Les points forts de l'hôtel

  • Parking gratuit
    Parking gratuit
  • Piscine extérieure
    Piscine extérieure
  • Blanchisserie sur place
    Blanchisserie sur place
  • Accès à Internet haut débit
    Accès à Internet haut débit
Note des voyageurs TripAdvisor
Sur la base de 351 avis de voyageur
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Galerie photo :
Votre hôtel confortable d'Ukiah se trouve au coeur du pays viticole, de plein pied dans toutes les merveilles que la Californie a à offrir. C'est généralement pour les caves de vinification et les vignobles que l'on vient dans notre hôtel d'Ukiah. L'hôtel est proche du centre historique d'Ukiah et de nombreux centres commerciaux, et toute la famille trouvera à se divertir. Dans cet hôtel, la famille a la priorité, mais cela ne signifie pas que les divertissements réservés aux adultes sont exclus. L'hôtel se trouve à proximité de plusieurs casinos, alors si vous voulez tenter votre chance. . . Venez pour la dégustation de vins et restez pour les spectacles de voiture. Il y a toujours quelque chose qui se passe près de cet hôtel d'Ukiah. Promenez-vous dans le voisinage pour injecter un peu de tourisme culturel à votre séjour. Si vous préférez travailler votre swing, le parcours de golf est tout proche et vous attend ! Les jeux aquatiques sont très appréciés au printemps et en été. Vous vous trouverez dans la plus grande région viticole du pays. La proximité de la Highway 101 vous permet en outre de vous rendre quand vous voulez à la plage pour une promenade panoramique ou pour construire un château de sable. Les clients de l'hôtel bénéficient du Wi-Fi et d'un petit déjeuner chaud gratuits. Remplissez votre assiette de gaufres et d'oeufs, de pâtisseries, de fruits, de céréales, de yaourts. . . et dégustez notre café 100 % Arabica. Les personnes voyageant pour affaires pourront bénéficier d'une pléthore d'activités et se détendre dans cet hôtel. Caltrans, PG&E et AT&T sont situées non loin de l'hôtel. Et si vous aimez visiter les brasseries, vous serez servi. Mélangez plaisir et affaires !L'hôtel se trouve à deux heures seulement du Nord de la Baie de SanFrancisco si voulez goûter à la vie dans une grande ville. Nous sommes également proches du lac de Mendocino, qui séduira toute la famille. Les animaux sont les bienvenus à l'hôtel. Que vous soyez en quête d'un parcours de golf à 18 trous ou que vous ayez des rendez-vous professionnels, vous avez trouvé l'endroit idéal. C'est l'hôtel numéro un dans la région des caves de vinification d'Ukiah. Réservez vos prochaines vacances au Best Western Orchard Inn et commencez à planifier votre itinéraire si vous ne voulez rien manquer !

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Avis de nos clients

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Basé sur l'avis de 351 voyageurs
Très bon
En couple En couple 94
En famille En famille 94
Escapade entre amis Escapade entre amis 25
Professionnel Professionnel 90
Voyage solo Voyage solo 25
Rapport qualité / prix
Best Western Orchard Inn,Ukiah
  • 2
    « none »

    Do not trust front desk when they say the whirlpool hot tub is working. It does not as in many franchisee owned hotel, made dysfunctional to save money, covering with lies. Disappointed by false promises from 3 pm that it is working.

    « Good night stay. »

    I just stayed one night, the room was vary clean and the beds were ok, not the best, if you like firmer beds then you may like these. The employees were vary nice and the free breakfast was decent, complete with a pancake machine. I highly recommend this hotel. One thing to note if you arrive late, there are not a lot of restaurants in town open past 9pm.

    « Quick stop for one night »

    We just stayed here one night on our way to San Francisco. Fine for only one night, especially since we used BW points. We had a good sized king room that had an easy chair and fridge, and the sink was in the room apart from the toilet/shower area. Breakfast was adequate and is in a small area off the lobby. Since we were only here one night, and there is no elevator, we appreciated that we were in a ground floor room.

    « Right off freeway »

    Very noisey due to the freeway outside your window. Very outdated and run down. The vender area had been ripped out and was just bare walls. No elevator only stairs. Room was still being cleaned when we went to our room after checking in. Breakfast area very awkward and tiny. Only one person could fit at a time.

    « Shocking !!! »

    They checked us in - put us on the 2nd flr, no elevator ... struggled to get luggage upstairs, opened the door to our assigned room & it was totally tossed - Had not been cleaned at 3:30pm - called the desk a very nice lady came up to see - she was of course embarrassed, took pictures while we waited to receive another room. Finally in the new room ... toilet sounded like an airplane taking off, lamp shade between beds was scotch taped up and once the light was on for 1/2 hr it fell & dropped! hair dryer did not work ..... all in all, it was a disaster. Must say the employees were pleasant but I was not even offered as discount & was paying top dollar - could & would never stay there or recommend this worn out old place.

    « Service /staff »

    The service and the staff were excellent.. the room's are a bit over priced , and the location , was more in a family neighborhood, but we found our way around some,and the staff was also very helpful with directions to shopping, resturants, and sites to visit..

    « retired »

    it was not the best Best Western we have stayed at but the quality of the room you would expect at a Best Western. the breakfast was also very good. the location for enty and exit could have been better. we alway try to stay at best western for the comfort of their beds.

    « Ukiah Stay »

    The pancake maker was broken the young women was trying to fix it. She was on the phone trying to get someone to help her with it. When we checked out the young women at the front desk said cookies were complimentary so they were very good.

    « Beautiful Hotel »

    Loved the check-in staff and service. Hotel seems like it's been reconstructed since my last visit. I guess this is where I will be staying from now on everytime I'll be in Ukiah. Thanks for the discounted price Ron.

    « visit »

    nice experience; will stay again; convenient to our home when travelling out of area... our go to location when travelling south! we often travel to San Francisco Bay Area and/ or Sacromento Area and have also stayed at BW in Auburn CA.

  • 5
    « Extraordinary Experience »

    I checked in late at night and was greeted by a charismatic gentleman named Ron that some friends had told me about. The check-in process was very quick, and he even helped me carry my luggage to my room. In the morning, the breakfast had a lot to choose from. I would be back again.

    « Hotel »

    Hey this is another great place rite off of they freeway nice accommodations pool jacuzzi fitness center even hookups for your battery charge cars got to give this one a two thumbs up nice enjoyable staff would have expected some of the service we got here in a more luxury hotel as they even roamed around trying to help or get you anything you mite need the only down side is there is limited parking if your pulling a trailer or a big vehicle

    « Pet friendly room »

    we arrived a little early for check In. We arrived at 1:00.. Upon entering the building my spouse saw no one, and announced he was there. A young blond came from the back, tucking in her shirt. He proceeded to ask about checking in early, at which they did accommodate. However we called several days ahead (twice)to make the reservations (which included two little dogs) there was nothing indicating in the bill that we had pets. And the original quote would be more. My spouse came out to the car to tell me this. I decided to go insid. As I approached the counter I simply asked the young lady if I could speak with the manager. The young lady responded with "you guys are over reacting". All in all she was just down right rude. Our room was not ready as she said it was, so we waited outside for housekeeping to finish. There was a small rock or pebble in my bed. The hot and cold water in the sink were backwards. However on a good note, the bed was comfortable. The hotel was quiet. Breakfast was minimal. We had a little trouble with our tv... It was a new smart tv, I called the front desk and Ron came up and helped, even went and found us a new remote. He was extremely professional and friendly. No elevator... At least I could not find one.

    « Handicapped room was noisy »

    This is an okay place to stay. Nice TV and the microwave and fridge were unexpected pluses. And I was glad to have a Kind Bed in the handicapped room. But that room was right next to a staircase, and we heard the thumping of feet on the steps late into the night and early in the morning. I'm never staying in that room again.

    « Large clean room »

    Stayed here for one night. The rooms are very nice and roomy. The breakfast is just ok, not a ton of to choose from. The pool was very clean. It has 2 floors, but no elevator so if you have someone with you who cannot climb stairs make sure you get a lower level floor.

    « very comfortable »

    would recommend this to others, Everything was smooth and nice and comfortable.Kindall was very helpful and all the staff was very nice and accomidating- thank you all ! We will be in touch the next time we are in the area.

    « Smokers & bad billing »

    Over all the hotel is very nice & with tweeking can be a great hotel. It is managements job to provide its staff practical locations to safely smoke. I was clear on my billing request however it was quite late at night and mistakes happen so hopfully my card being missed billed was an isolated incident.

    « Unexpected stay »

    I had emergency oral surgery and had to stay overnight unexpectedly. I was very glad they had a pet-friendly room and reasonable rates. The staff was efficient and kind. The room was nice, and I was able to rest and recover. Checkout was very easy.

    « clean Best Western »

    This is a clean smaller Best Western. The staff is polite and helpful. It was also reasonably priced. The breakfast had the normal selections and was kept well stocked by the attendant. Room was large and bead was comfortable.

    « Exceptional Employee »

    On 7/30/16 my sister & I, who live in Reno, NV received a devastating phone call. Our mother, who resided in Ukiah, CA had been taken to the hospital there. We ended up staying at the BW in Ukiah, CA from 7/30 thru 8/15. Ultimately, our mother passed away. Every night when we returned late to our room, we were greeted by a very special young man named Ron Likhar. He, really went above & beyond to help us get through this very difficult time. Extra towels, blankets, soap, he even had a cup of hot tea ready for us when we'd walk in from our long day sitting by our mother's bedside. The hotel was very clean & comfortable. Julie and Janene

  • 4
    « Great rest. Clean and spacious rooms »

    Nice to get a surprise when staying out of town. I stayed in 4 different hotels in a 4 night trip. This was by far the best room, the largest room, the most quiet, and an extremely comfortable bed. I'll be back!

    « Convenient stop on the way to the Redwoods.... »

    Tucked off 101, the Best Western Orchard Inn is a convenient stop on the way to the Redwoods or Lake County. Several blocks from downtown Ukiah, CA and minutes away from HWY 101. The property appears to be renovated fairly recently. The Lobby and Breakfast area a bit small, but functional. Plus a pool and fitness room.

    « Great value - great hotel! »

    This entire stay was perfect! I love booking through the Best Western app for an easy hotel locator and price check. This was a great value with clean, comfortable accommodations. The breakfast was presented well and had lots of options. Although I didn't use the pool or the weight room, I did go check it out and would use in the future if I had more time.

    « Best kept secret! »

    Beautifully and tastefully furnished rooms, more elegant than would have expected. We got in at 1am and had to leave by 9:30 in the morning. We were more than pleasantly surprised! I had my 95 year old mom with me and even she was impressed!

    « Great hotel »

    Nice hotel,clean and quiet,nice breakfast : breakfast sandwiches , waffles, fruit, cereal, pastries. friendly staff, nice spa area, updated rooms, free limousine service takes you to dinner and brings you back to hotel. It was a pleasant surprise for the price.

    « Comfortable but no elevator »

    Room was comfy & clean but the attitude of the front desk was not professional! Pancake machine ran out of batter & after waiting for a breakfast attendant to come - she didn't - I asked the young lady at the front desk if she could notify the breakfast attendant. She was clearly annoyed but said she would. After 20 minutes I asked her if anyone was coming since the breakfast hour was ending...she started arguing with me! Later as we left she was yelling at the housekeeping staff. Really unprofessional. The breakfast bar was awful. Soft fruit, eggs too salty...

    « Good for night stop »

    This hotel is a fair standard and quite good for a one night stop. It's near to shops and restaurants and makes a good option for breaking a long drive down to easy stages. The breakfast room is too small to accommodate all guests at peak times. On the other hand, this shortcoming led to us sharing a table and a friendly interlude with some other travellers.

    « Needs attention to detail »

    There was nothing wrong with this property. It was generally clean and the breakfast choices were in line with Best Western's typical fare. But on closer inspection, the property needs better attention to detail. Our window had no screens, so it was unwise to leave the window open and invite in all the mosquitos and other bugs despite the cool temperatures and clean air. The pool and hot tub were green and the hot tub foamy and oily in mid-day, so it wasn't because a whole day likely elapsed since the recent cleaning. There weren't enough tables to accommodate everyone at breakfast, and there were no napkins in the tabletop dispensers. None of these things (with the exception of the pool/spa) are terrible, but they reflect poor management and over-aggressive cost-cutting. It's silly, really, since it cost the hotel more for me to run the A/C all day and night than it would have cost them for a screen. I don't expect the Ritz Carlton when I stay at a Best Western, but I found this one to fall short of where it ought to be.

    « Not terrible, but don't recommend it unless you must be there »

    We are Best Western rewards member so we stayed only at BW hotels during this summer's west coast road trip. This one is the most expensive and worst performing BW hotel amongst the three other BW hotels we stayed. It is not a bad one which you must avoid at all cost, but if you have other choices, skip it. Pros: The location: convenient, right off 101. It is a BW, so it is like going to Starbucks, you know what you to expect. Good wifi. Cons: The price: perhaps the location makes it so costly. It is not worth paying over $200 to stay here. It is a very basic motel. BW website rates it as 3 stars. It is more like a 2 star BW. The breakfast: the standard BW free breakfast but unfortunately both of the coffee machine and pancake machine broke on the morning we had breakfast there, and I did not see any hotel staff make any attempt to fix the problem. The room: smells strange. A mixture of cigarettes and wet dogs and cleaning products. (We were in the non-smoking room. We were told upon check out that we needed to request a room far away from the smoking area if the smell of cigarettes really bother us. I had no idea we had to do it as a special request here. ) the bathroom fan was super loud. Whenever we used it, it was like an airplane flew by. The corridor: looked beat up They moved the ice machine to a different location and left a big dusty pipe hole uncovered on the floor. No elevator. Overall, it was not a terrible stay but not a good one. The description of this hotel was very charming on the BW website so it was very disappointing to see the real deal.

    « Excellant Staff »

    Both the evening and morning staff working the front desk were outstanding. They were busy with guest, breakfast, both cooking and serving, helping guest with requests even finding an empty room where I could dry my hair as the dryer in our room was not working all the while she was very busy with check outs and breakfast.

  • 3
    « Easy location, really basic. »

    In Ukiah for three days, two nights and I'm a rewards member so I booked through Two-story, no elevator but indoor walk-up. My room was fresh, clean, well lit and was more than suitable for my needs traveling alone. Clerk allowed me an early check-in and personally went to make the sure the room was ready, excellent service upon arrival.

    « Good place to stay, »

    This was a nice place to stay, but the hallways were hot and the hot tub was Luke warm. The staff was friendly. The bathroom had hair in the shower, but I just rinsed it and we were fine. The food was mediocre at best. The wifi worked well. There is some noise from the highway, but it wasn't enough to bother us. We would stay there again.

    « Very comfortable »

    Clean & comfortable in a large corner room. No stairs made it a struggle with luggage. Comfortable bed, great coffee & shower. Had to drive to get dinner, only downside really. Friendly staff, efficient service. Adequate free breakfast, no real complaints

    « Green spa »

    lobby was nice. The front desk service was adequate. The room had plumbing tools and parts left in the bathroom. The carpet had a tear and the carper threads were all around. The hot tub was smelly and green. The pool had been redone and was nice BUT I booked this place because it was close to the freeway and it had a spa.

    « Breakfast poor quality »

    Linens and other amenities were satisfactory. Linens were fresh, clean and great quality. The towels were soft and large. Internet was easy to get on, fast and no drops. Has a pool and a fitness room (I did not use, but appeared from a glance was clean and a plus).

    « Poor Service »

    The girl at the front desk was rude and unhelpful and made it very difficult to change rooms when the original room she gave us did not meet out request for a quiet room (she gave us a room next to the stairs and the laundry room).

    « Sometimes a smile goes a long way. »

    We had people who smiled and made you feel comfortable. Everything was clean and the amenities were good. We enjoy Best Western's points and easy online booking system. In the past if we had problems the staff listened and took care of the problem.

    « Terrible beds »

    Tough to sleep through the night. The Bed was as hard as a rock, As for the Continental breakfast, it was none existent. Other then some gue that resembled oat meal. Grabbed a yogurt and ran. Rooms smell stale.

    « Clean and comfortable »

    This hotel was clean and the beds were comfortable. There was a small pool and fitness room (unfortunately I did not get to try either!). It was close to everything, reasonably priced and had ample parking. It was reasonably priced, and came with free internet. The 2 bed rooms were spacious and the hotel is pet friendly.

    « Excellent comfort For The Money »

    My wife and I have stayed at this Best Western for years because we like the comfort, quiet, and service. The employees are respectful and very accommodating. European breakfasts are not exceptional but there are some good home cooking restaurants nearby (within walking).

  • 5
    « Relocation »

    I stayed at the Orchard inn while I was going through the process of moving to Ukiah. I ended up staying for 1.5 months. I have to say that the service was great, and my room always in top shape! Staff was always friendly and willing to help out and answer any questions I had about the community and places to eat. When I was moving my luggage into my room (and there was PLENTY of it), the front desk clerk offered to help me get it all in. I don't know if he is still there (Don...Ron?)....but I have no doubt the professionalism of the staff remains. I had the opportunity to change to a different hotel when I had to check out for a week...but I chose to stay at the Orchard Inn until I was able to move into my place. I would recommend this hotel for any of my friends or family in the future.

    « Budget hotel but clean »

    Stayed 2 nights. Staff was inexperienced/new and did not know answers to simple questions (how to get reward points) but were friendly. Looks like hotel may have been redone recently. Room clean & comfortable and has fridge. AC unit very noisy. Room overall seemed to be noisy but hotel was full. You do get a clean TV remote which is nice. Breakfast included (cereal, yogurt, fruit, breads, sausage, pancakes coffee, juice). Has pool but did not use. If in area again I would consider staying here. Not much to do in town. Mendocino about 25 miles away but over 1 hr drive. Good wineries close but head to CA 128/Philo if you are a wine buff.

    « Nice big room »

    Our room was very large and very clean. The bedding was comfortable and the room temperature was pleasant. The front desk staff was not very professional and the breakfast buffet was ran out of coffee, pancake mix and syrup. However, it was replenished in a timely fashion.

    « Great shower, great value »

    Stopped here for a night so my wife could visit the City of Ten Thousand Buddhas. The place is simple, basic and does what it does perfectly at a lower price than the Hampton or Comfort Inn. Very good-sized room with a great big-screen TV (the website says 32" but ours was 44"), refrigerator and microwave... very clean, no dust, no carpet wear. Mattress quite firm but very comfortable. The shower is absolutely fabulous... wish I had that kind of water pressure at home. And crucially for the business traveler, great speed on the wi-fi. Hot breakfast choices are limited -- pancakes, eggs, sausage -- but very good. And again, for the price you can't beat it. Advisory: the place sits perpendicular to the freeway, and the east end with the higher room numbers is likely to have highway noise. (The noisy guest coin-op laundry is at that end too.) We were in 204 and it was very quiet.

    « Comfy bed! »

    Most important was the comfy bed that wasn't the normal stiff worn out ten year old mattress. Very clean. Even air filters on the air conditioner were clean and I never find that. Air worked very well too. Larger room than most I have stayed in. Receptionist was friendly and very helpful.

    « Happy WIth My Stay »

    Another town, another Best Western, and I drove away happy. Little issue with the check in staff being attentive and friendly, but the rest of the stay was entirely enjoyable. Good value and a very nice place to stay. Quiet and comfortable.

    « Pillow Top? »

    Advertised as "Pillow Top Mattress". More like board covered with fiber fill mattress pad. The room was reasonably clean but there was a lot of noise from other guests working on cars in the parking lot. Breakfast selections were poor and under stocked. This is a "bare necessities" hotel. That is all you will get for your money no matter what they advertise.

    « Wine get away. »

    Perfect launching point for wine tasting in Anderson Valley. Enjoyed a wonderful experience at Navarro and Roederer. The picnic area at Navarro Vineyards is serene and peaceful. Many more wineries are available but we were headed out to Mendicino for quick visit .

    « Spacious room and nice breakfast »

    Very nice motel, definitely an updated one and tasteful decor. They have mini fridge, a microwave, an exercise room, a pool with jacuzzi, though we backed out of the jacuzzi as it looked dirty. The complimentary breakfast is awesome, had scrambled eggs, sausages, ham, pancakes, and the usual cereals, bread, fruits, coffe and juices. My only complaint about the room is they failed to look up when they clean the bathroom as the vent is really gross while the rest of the room is immaculate. Wifi is good, too, my daughter never complained, so that's another plus.

    « A last minute choice--and a good one! »

    Clean, well decorated, and friendly staff. Impressed by the size of our room! So nice to have space to spread out. Didn't have breakfast, but that was just because we were weary of motel breakfast spreads. Would definitely return if I'm every in Ukiah again.

  • 5
    « Great room. Immaculate. »

    Very nice hotel. Staff is courteous and helpful. Hot tub was great. Very clean room and lobby. Decent breakfast... Loved the pancake making machine. I want one! Push one button, then 2 minutes later out pops a fresh hot pancake.

    « Nice Place for the Night »

    I stayed here for one night with a friend following a late meeting. The staff were friendly and helpful, and check in was easy. The room was large, clean, comfortable and had everything we needed. Breakfast was adequate for me, although I'm not a breakfast eater. There was coffee available any time I was in the lobby, and it was actually good. They did have sausage, eggs, pancakes, juice, toast, English muffins, cereal, yogurt available. Affordable.

    « A Nightmare. »

    When my wife and I arrived last Wednesday late afternoon we were greeted by a male desk clerk who sexual harassed my wife every time she would pass the lobby alone. We waited waited until another clerk came in to file a complaint against him because my wife was afraid to even walk pass the lobby. A young lady helped us with the complaint and apologized. On the day we were supposed to check out (check out time is at 11 by the way), we received a knock on the door at 8 sharp waking us up to check if we had left our room from a maid. Very unprofessional! The breakfast service was excellent but I can't say the same for the food itself. The phone in the room wasn't working, we had to use our cellular phones. To many people coming and going all through the night next door to us. When we finally checked out a young short man was at the desk and he was very polite to us so we tipped him $20 for his excellent service at breakfast and checking us out.

    « Bad service »

    The morning clerk Kindell was so rude I asked her to bring me more towels to my room and she told me she was to busy and that I could come to the front desk to get some when I went to the front desk she was on her personal cell phone talking to what seem to be her boyfriend yelling at him!!! When she got off her phone I told her that I thought it was not good service to not bring me towels And I in fact had kids with me and I was very busy I will never stay here again management needs to look at the staff they hire!!!!!!!!!

    « BW Orchard Inn, Ukiah »

    Not bad. Good value. Pet friendly, ADA, non-smoking, room was what I sought and got. The only downside was "smoking stations" right outside of exits. Where I live you can't smoke within 25 feet of buildings but I guess that is a local law.

    « The Definition of a Roach Motel »

    Worst hotel stay: when I arrived early before check-in the lady at the front desk was on her phone didn't realize I was standing there until I said something and when I entered my room I saw multiple large cockroaches on walls, floor and bed, a dog barking all night next door and children running up and down the hallway middle of the night. I did complain to the front desk but nothing was done about it and I even asked a different lady that was at the front desk at the time If I could be moved to a different room but she was just rude and told me no. I never in my life wasted my money on a nightmare. I wouldn't recommend this hotel to anyone even with all the "Good" reviews it's been getting because the employees aren't professional enough and yelling around like children. the room might look nice but cockroaches live in them with people who's on drugs next door and the breakfast isn't that great. I would recommend Comfort Inn than Best Western anytime.

    « A comfortable place to stay & priced right »

    I have stayed here several times and always greeted by a friendly face. The staff is always nice & helpful. The hotel is located just west of down town, close enough for a walk or a quick drive to many eateries. If you get a room on the far east side of the bldg., the highway noise can be bothersome. But, you cant beat the quality of the product for the price... And if you arrive at the right time, there are fresh baked cookies in the lobby...

    « Stranded in Ukiah, Ca »

    Had to have service work on car. Chose to stay at the Best Western Orchard Inn. Room was spacious and got a great night's rest. Staff helpful and served a generous breakfast. Room is very quiet even tho location is near freeway.

    « A good place to stay »

    The staff was very polite and helpful, the bed comfortable, breakfast the typical fare. The room needed some cleaning along the edges and in the corners. Appreciated the pet friendly policy. Getting into the parking area could be a problem for large vehicles or those with trailers, would recommend scouting it out before starting down the drive to the registration entrance. Staff shipped the computer left in the room, very accomodating service.

    « Restful sleeping »

    The hotel is a good value. The staff a there to assist the quest, always helpful and nice. Our room was clean and well laid out. we enjoyed our stay. The grounds were nice to walk around. Even the location was close to the freeway and shoping

  • 3
    « Average Stay »

    Do not stay in Room 101, it is next to building entrance door and it made noise. Stay in rooms on west side. Property is next to freeway. We noticed that they try to put people on that end, so that is good.

    « Very Spacious Rooms and Extremely Comfortable Beds! »

    I was impressed by the spacious room and very comfortable beds! We slept so well! Breakfast was included and I was happy to see that they had oatmeal with dried fruits and mixed nuts, as I am on a plant based diet so I don't eat the usual eggs, sausage, etc. But that was there also for those who prefer those foods! The front desk was also very attentive!

    « Best in Ukiah »

    After a long day of driving this hotel was a great place to stay. Easy to find and although just off Hwy 101 the room was very quiet. At check in the desk clerk actually came and helped me with getting my luggage and dog food/dishes to the room. The room was larger than many other Best Western's. Truly deserves the PLUS rating,

    « Allergy Alert! »

    The room was clean, but not updated. The wifi was good and the connection reliable, but there was no clock and no USB connection for miscellaneous techie devices. It's a no-smoking facility, but there were cigarette burn holes in the bedspread and one in the curtain. The BIG problem I had was the scented something-or-other that permeated the hallways and the room. I wheezed all night, even with the window fully open (yes - the second floor window opened all the way! Goodie!) Maybe it is the cleaning fluid; I don't know, but it would prevent a return visit from allergy-sensitive, asthma-active me.

    « Great Stay, Great Customer Service, Great Hotel »

    Traveled with a group of 13 for a local high school basketball tournament 12/3 - 12/5. Sariesa made the check in process simple considering we had multiple rooms and multiple needs. We we're one of 3 teams staying at this location. The owner's Al, and Mike were super friendly, and ensured we had a great stay. From feeding our guys, to providing us with an area to gather for meals and meetings. The free continental breakfast is a real value. It's more of a full spread for breakfast, not a simple continental breakfast as thought. Eggs, hashbrowns, pancakes, fruit, yogurt, etc. Darleen sets up breakfast and it was always warm, and there was plenty to eat. The rooms were clean, updated, and very comfortable. The location is perfect. Right off the freeway, and within walking distance to various restaurants, and a Safeway. Pool and hot tub were clean and in great condition. If you are going to stay in Ukiah, this is the place.

    « Beautiful room, otherwise just OK »

    I am a Best Western Rewards Member. Made my reservation in a phone call to the hotel. I used my BW Rewards number for the agent to look me up. She never said my name. When I checked in the next night, she never said my name. When I checked out in the morning, the nice young man, never said my name. I remained anonymous Now that is personalized customer service! It makes me really want to come back to that hotel. On another subject: 1. Neither agent could break a $20 bill. 2. The breakfast was unappetizing microwaved food. And let me tell you, there is not much more unappetizing than microwaved sausage. 3. Check out time is 11am. The housekeeper knocked on my door at 8:30am. Then I heard her go down the hallway knocking on other doors. Totally not a good thing.

    « Best customer service »

    I am so thankful for this hotel the front desk clerk Sariesa Boele was so nice she helped us with all the directions in town a great recommendation for dinner (Crush) and everything else we needed she was there with a smile and more then willing to help also the rooms were very clean and we will definitely be staying at this hotel again thank u for exceptional service hats off to management for having such a great crew!!!!!

    « Clean, comfortable, right off the highway »

    Everyone I met who worked there was very friendly and helpful, including the guy at the front desk who checked me in. The room, halls, and property in general were very clean and the hotel seemed new-ish. The bed was comfortable, and the thermostat actually worked well to keep the room comfortable without having the heating (it was November) unit be too loud. The only complaint I have, that keeps it from five stars, is that the walls are a bit thin. It wasn't difficult to hear the couple next door to me... but that's why I travel with earplugs.

    « Like Losing an Old Friend »

    We were sorry to see the hotel deteriorating. We feel like we've lost an old friend. The Orchard Inn has been our "go-to" place when visiting the Hopland area wineries. Unfortunately, we'll be looking for a new home. The rooms were run down with lumpy pillows and sagging mattresses. The shower was lukewarm and the bathroom tiles were chipped and cracked. The towels and linens were musty. The desk staff was efficient but completely unfriendly. We skipped breakfast after seeing that it looked plastic and unappetizing. We're sorry to see you go old friend!

    « Avoid this one »

    I only ever stay at Best Western's when I travel. This is the worst one I've been to. Shortly after I walked in, the clerk answered her personal phone and yelled at who I assume was her boyfriend. The outside pool looks sad. The walls and floor are incredibly thin. I can hear multiple tv's on, and people talking. Plus I can hear the people above me walking. Parking lot doesn't seem secure. The fruit for breakfast looks like rejects. The room smells weird. Just avoid this one. There's a couple hotels nearby. If you're set on Best Western, there's one maybe 30mins south in Cloverdale. I think there's one north in Willits too.

  • 1
    « Worst Customer Service... DON'T WASTE YOUR TIME »

    DO NOT STAY HERE!! If it were possible, I would give this 0 stars. Never in my life have I experienced such rude costumer service. After a very draining and long day, dealing with a family emergency, we needed a place to sleep for the night. On Best Western's website the room available was listed at $98.99. I called the hotel directly to make the reservation. He quoted me a higher price. I asked if he could honor the online price. No, he could not. He could not match an $11 difference. There's nothing he can do about it. Ridiculous!!! We live in a world where nearly every company is making it easier for consumers and find ways to match online pricing. Especially when it is a price found through their own company. But okay, I'll make it online. I went ahead and booked the room through because the Best Western site was not working. We arrived at the hotel around 1130 pm and were greeted by a very disinterested Alpesh Jivan, the GM. The greeting: "so you're the one that called." Not quite the greeting I expected. And this was not said kindly. Ignoring his lack of politeness I let him know I booked our reservation online and we'd like to check in. He proceeded to tell me that he didn't have anything. The way he spoke was so incredibly rude. I brought up the confirmation on my phone. He didn't even glance at it before he told me there was nothing he could do. Was this a joke? A general manager can't help me?! It was late, we were exhausted, we just wanted to sleep in the room we have already booked and paid for. Seems like a very simple request. There were zero attempts on Alpesh end to help find a solution to the situation. We didn't even get as much as an "I'm sorry, let me see what I can do to get you into your room". Just eye rolls and defensive, rude comments on how he won't be able help us. So I decided to call to see if they could assist in getting the reservation through. Something, I'm sure, he could have done to help the situation. While I was on the phone with them, Alpesh continued to argue and be very disrespectful. had to call Best Western and speak to Alpesh. We heard him speak to the representative with the same condescending tone. After hearing him tell her we were being rude to him, we had enough! Asked him, very polity, to send her back to my line so we could cancel the reservation. Thankfully cancelled the reservation with no issues. And we drove down the street to Fairfield Marriott. Booked a nice room for $159.99/night. The customer service was great! I honestly would've paid money not to stay in this hotel. We have both been in customer service jobs. And part of the job is trying to make the customer happy. Even if there really was nothing he could have done to help, he could have tried. He could have been kind and spoke respectfully and made some sort of attempt at figuring out how to let us into our room. The one we had already paid for. From the moment we walked through the door, he had a chip on his shoulder and he was not about to brush it off. He made it very clear that they did not want our business. While we only booked the room for the night, we likely would have been staying at least a week. There are definitely much better hotels to stay at. Hotels that offer much better customer service and would gladly take your reservation. Do not waste your time at this one!

    « Amazing Hotel »

    It was our first visit to the States and we were exploring the Pacific Northwest. On our journey from San Francisco to Seattle we made the first stop at this hotel in Ukiah where we were greeted by Johnny Depp look alike named: Ron. The service was excellent and the rooms were clean. Would definitely recommend this hotel to our European friends.

    « Group booking mistakes, loud lobby, bad management behavior. »

    After multiple attempts by our set of seasoned veteran travelers in our group, the management booked the wrong nights, insisted that we had not booked a suite we needed, and then, even though they turned out to be mistaken on their parts,they bad mouthed me to two other members of our group during their efforts to correct the mistakes that this hotel made. This was very unprofessional and uncalled for. I never insulted them nor did I use any profanity in my initial attempts to find out why we did not have the correct booking- even though later- it turned out that we actually did have everything correct on our end. A remedy, the manager suggested was "You don't have to stay here", even though she knew our group would all be there. The public space in front of the lobby where "breakfast" is served is very small and loud. Our group experience overall was unpleasant due to the way the hotel dealt with our problem. My family and I will not be back.

    « Ukiah Best Western »

    Hotel is very good. Hot tub not working but talked to Ron and he solved the problem, TV channel guide does not match actual tv stations available so had to watch Thursday Night Football through WIFI on my laptop and not on the big screen TV that is in the room. Breakfast not available for the early riser. Only available 6:30 am - 9:30 am. Overall a good experence

    « A Best Western with common sense »

    I rated this hotel as very good in most aspects. Clean room, good staff, good breakfast, good internet, etc....HOWEVER, this hotel has something happening that I've not seen before and I was very impressed. As we were leaving our room to go to breakfast, I noticed a group of mentally handicapped adults preparing to clean rooms near ours, with their supervising staff. I took a moment and spoke to their staff person to applaud what they were doing. She told me that they come from a local agency and clean all the rooms in this hotel, as well as another in Ukiah, CA. I hope more hotels get on board by employing people with mental disabilities to work (with supervision) in their hotels. A great to see!

    « Worth Your Time »

    We have stayed at this hotel on several occasions and have always found the rooms clean and comfortable. The breakfast is always good. The fresh cookies at check in and departure are also a great touch. Service of staff is nice and friendly.

    « Will come back again! »

    This Inn is perfect location with amenities that give the comfort I desire. The breakfast is good with many choices. Being able to have my dog with us was a real plus! Local eateries are very good and diverse.

    « Great Experience »

    We were visiting from NY and stayed at this particular hotel since it's situated close to the vineyards. We had a great overall experience. There was a pool and a fitness room and the room was clean. The service was also great -- The person at the front desk, Ron, was super personable and really made us feel welcome. It is also very budget friendly so that helps. :)

    « A special thanks to Ron Likhar for his attentive customer service. »

    I had a very comfortable stay at the property. The staff were pleasant, and a special reference to Ron Likhar at the front desk. He was polite, attentive, and provided us with impeccable service during our stay at the Best Western Orchard Inn. Thank you for such a comfortable stay.

    « The guy named Rohit Likhar provided awesome service »

    I was here for vacation and loved this place. Awesome place to stay. I made a friend when I was staying here, his name is Rohit Likhar. He was very polite and provided me with all the info I needed around this place. I really like the service I was offered here.

  • 3
    « Ukiah Sept. fires »

    Unfortunately, we had planned our trip during the terrible fires in this area in September. Our second night stay the hotel was packed and noisy with crying babies and barking dogs. We realize this could not be helped but it did not improve our stay. We love a good pool, and this pool was not heated and located very close to the hwy. so very noisy. Also only one table for people to sit at.


Venir à l'hôtel ...

Toutes les directions

Depuis la Highway 101 South. Sortez à Perkins Street et allez vers l'ouest. Tournez à gauche au premier feu sur Orchard Avenue. Continuez sur 400 mètres. Le Best Western Orchard Inn se trouve sur la droite.

Depuis la Highway 101 North. Sortez à Gobbi Street et roulez vers l'ouest. Au carrefour, tournez à gauche au premier stop sur Orchard Avenue. Continuez sur 400 mètres. Le Best Western Orchard Inn se trouve sur la droite.


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