SureStay Hotel by Best Western Robinsonville Tunica Resorts, Tunica Resorts

Reasonably priced, clean, courteous desk clerks and cleaning staff also. I requested and additional blanket and towels due to my mother's medical condition, no problem at all. This was my 2nd stay there and so far it's been peaceful and quiet. NO PET ALLOWED !!!!!!! My brother stayed at the KEY WEST. he stated he had to checkout a day early due to a barking dog next door.

Brijesh Patel, Owner at SureStay Hotel by Best Western Robinsonville Tunica Resorts, responded to this review
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

They can do much better with a cleaning ! The carpet in the hallways need to be cleaned desperately the elevator needs to be clean the carpet in the bedrooms need to be clean! They need to do some new caulking around the tub!

Brijesh Patel, Owner at SureStay Hotel by Best Western Robinsonville Tunica Resorts, responded to this review
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

This is not a resort. It is fine for a night or two. The place is clean and the beds are comfy. They don't clean or service the rooms because of covid. I had to go to the front desk for towels. They only have king handicap rooms. Plenty of parking. Staff is okay but I ended up checking out early because the sink was stopped up there was water leaking on the floor and staff brought me a towel and told me to clean it up. Too many negative issues trying to ruin my vacation.

Brijesh Patel, Owner at SureStay Hotel by Best Western Robinsonville Tunica Resorts, responded to this review
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

I have stayed here numerous times . The front desk staff is friendly and helpful . The linen could use a little bleach to whiten the sheets and towels . The corners in the bathroom are never swept or mopped it appears . Red stains and dirt and hair are always present . The shower walls need a thorough cleaning to remove the brown stains in the cracks of the tiles .

Brijesh Patel, Owner at SureStay Hotel by Best Western Robinsonville Tunica Resorts, responded to this review
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

Hotel was a amazing location with nice and quiet environment. The staff was always ready for helping us. Beautiful,confer table and well designed rooms. Such a nice experience. A very good place to stay in Tunica.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

Room had odor,air unit was noisy,refrigerator wasn't clean,microwave didn't work called desk clerk said no one was available to exchange microwave,lighting in room was poor,at least the price wasn't bad,location wasn't bad either

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to discuss and sort it out for the betterment of our services. Please reconsider and visit us again.

We were not happy with the smeel of the hallway or room. The ice machine was filthy and not safe to consume. The beds were smaller than what we reserved. We're told they don't even have two king size beds.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

The room was not worth $79. The room was not clean, beds were not Queen size. A plug in was broken and it shocked my husband. Continental breakfast was a joke. There was water standing in the tub when we 1st checked in (should've taken that hint) my husband had to clean the tub out. Luckily we carry packs of clorox wipes. Overall very disappointed.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

Typical Mississippi Delta motel post pandemic. No air in hallways. Smells like smoke in the halls, rooms a bit tired. Unusually, the coffee maker worked and there was coffee in the room. But, value, this was great value. Price was 40% lower than comparable properties. Also, check out the cool table in the breakfast area. In these times and in this place it is a good place.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

Stayed one night and won't be back. The only positive thing about this place was the man working the front desk. It was a 5/10 on cleanliness and location. Security was nonexistent. Side doors had no locking mechanism and anyone could come and freely. We will try one of the big resorts next time.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding SECURITY and also our property. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

Disappointed by the breakfast. An hour after breakfast began, the only things available were 8 cups of yogurt, two apples, three bananas,a dozen bite size muffins, a dozen bite size cinnamon rolls, and several packages of instant oatmeal. When I commented on the lack of choice and the small quantities available, covid restrictions were cited. We had traveled from SC to Oklahoma over a two week span. Other hotels provided hot breakfast items with great variety. In the past when we stayed at this facility breakfast choices and quantities were much more plentiful.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our breakfast and also our property. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

$Overpriced$ and not the BW quality stay we expected. Pool was closed, elevator working was a hit & miss, lobby ladies restroom out of order, ice machine not working, guest washer & dryer out of service, and very little continental breakfast offered. On the plus side, rooms were a nice size and the double size beds were comfy.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

This facility has been recently updated and is much improved. The last time I stayed there were issues but those have been resolved. No more odors and outdated equipment. The lobby looked really nice, the bed was comfortable and the room was clean.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

The way the hotel looks on the internet is nothing like that in person. I paid 140.00 per night and rooms was not cleaned well. We went to the local walmart to buy cleaning items to be able to stay the two nights. There was nothing available around that area. Everything was booked. We stayed only because it was Mother's Day Weekend, we drove 3 hours to get there, and everything was booked.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

Had the ring the bell twice just to get someone to come out. Then they were rude. Not acknowlegded as a Doamond member, Then put in room 222 right up against the elevator shaft. It was so noisey neither if us could sleep at all. AC was VERY noisey as well but we have experienced that a lot of places. Asked for antother room as was denied. As a Diamond member this was very disapointing. Went and slept in the car can just came back to shower and get the heck out of there.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

This is the best hotel in Robinsonville tunica after casino nothing is wrong and everything is right what you looking for the brand.. understand not serving breakfast and they told us the reason but ever this guy else was awesome... Lo this place

Stayed for 4 nights on business. Check in very pleasant asked for top floor not informed that floor was under construction. Water pressure either low or not in existence which meant the toilet didn't flush so the morning I go to work I inform front desk of the situation (mind you that was at 6:30AM) I get back to hotel (after 4:00PM) asked front desk if fixed...the front desk proceed to say I JUST GOT IN TO WORK DON'T KNOW...then I ask for plunger...was told if I see housekeeping on my floor they would have one so needless to say I"m going back and forth while front desk lady ( using term but don't fit the person) DOES NOTHING...and also No effort to serve breakfast Togo or otherwise.. Last week stayed in New Albany at Bext Western NIGHT and DAY...Corporate needs to check on the Tunica location definitely falling behind on BW standards

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

This hotel is very clean with friendly staff! We stay here everytime we are in the Tunica area and have never been disappointed. The price is great as well! The casinos are only a short drive away! I am sad COVID took away the hot breakfast as it has always been great!

You're better off sleeping in your car than at this hotel, unless of course you enjoy not having clean towels, weed & cigarette smell and being spoken to with an attitude. We stayed 5 nights for a horse show and will never stay here again. This is by far the worst best western I have ever stayed at.

Brijesh Patel, Owner at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

It wasn't what it claimed to be online. No hot water for a shower. Phone cord was cut had to call lobby from cell phone. The next morning the lady was rude at checkout. Wont be back 8.8 stars on the counter yeah right!!!

We were on the 3rd floor, smelled of cigarette smoke as soon as we walked off the elevator, killed a roach in bathroom, AC barely worked, toilet handle broke, housekeeping never came in once during entire 3 day stay so had to ask for new towels everyday, ice machine on 3rd floor was broke, went downstairs to get towels the last night of our stay and cops were there due to the desk guy being asleep in the back and wouldn't get up (someone called the cops since they were concerned that no one was there) to say the least it was eventful and we will never stay here again.

Check into a nasty room with trash and hair everywhere. Hair on the tub and toilet. Bathroom not sanitized. Wendy cup by the couch. Spider web on the bed dengie sheets. No comforter. Beat up pillows. Worse

Bed was comfy is the only good thing. A/C didn't work right. Had to leave fan constantly running to cool off. Shower would not drain. Still hadn't drained hour after my shower. Sink wasn't much better. Bad smells throughout hallways and room. Won't ever stay here again.

Front Office Staff were wonderful! They provided us with any requests we had. The office area and food area were always clean and had an at home feel about it. Very Covid aware and much appreciated!!!! The cleaning crew needs new staff IMMEDIATELY!!! When we arrived (during a pandemic), we walked into our room to find cobwebs, plastic over the fire alarm, a dirty pillowcase, dirty bathtub, and filthy inside of the microwave. It was clear I needed to clean & sanitize the room myself. Not something I wanted to do on my Honeymoon! On our seven night stay, there was coffee spill on a floor tile in a common area. It was never cleaned the entire stay. Instead a “caution sign” was set out. The hallway carpets continued to become more filthy day by day. Ice machine area which also had a washer/dryer was absolutely disgusting. Lint on the walls and floors. This area also became more dirty as our stay continued. WiFi was useless. It was not strong enough to even load pages for an internet search from a phone. All because of a cleaning staff that absolutely didn't do their jobs appropriately, my overall rating dropped from a 5 to a 3!

Best Western is known as a high level motel or low level hotel. So, I realize you can't compare it to nice 3+ star hotels. That being said - this hotel was not very clean. The floors feel very dirty and the overall darkness of the room gives it a dank feeling. Overall, I've noticed most hotels not cleaning like they should. The bed appeared to be clean and was comfortable for the most part. The overall room is aged and the bathroom appeared clean but dingy. Finally, there was a constant smell of marijuana in the hotel. We only paid $60 to stay here in a Saturday, so that was cheap. The nicest places around here are the Gold Strike and the Horseshoe - but they do cost more.

Filthy room mold in bathroom spider web by heater. No doubt not disturb sign so staff entered our room prior to check out. Not the typical Best Western quality. No breakfast not even sealed pastries. Pitiful

My bed was dirty made up pull sheets back was dirty took them off mattress cover was dirty ask for clean ones said they didn't have any I had to wait until they wash them took 2 hours by that time I had went to store purchase new ones

Overall an adequate stay and reasonably clean. Some issues with our recent stay that were reported to Best Western and of interest to future potential guests: Inform guests that there is no daily maid service (excuse: COVID-19) and that fresh towels are available on request. Don't direct guests to an ice machine that isn't working (2nd floor) then quietly snicker. Update the hotel amenities to show the pool is closed and there is no breakfast (excuse: COVID-19). Don't check guests into rooms with broken equipment (refrigerator door broken). Lower rates to compensate for reduced amenities and service level.

Was it sure if I should do very good or average, the staff are friendly the hotel and room was clean. Used this hotel as it was free on BW points and on the way to our next location on a road trip. The hotel did the job but just a little dated, I had a non smoking room but was a twinge if smoke like smell in the room not powerful but must be noted, that was only down side so I went with V good. Had good sleep and was ready to drive on the next day, thanks again BW.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Guest, Thanks for choosing the Best Western Tunica Resort. Appreciate your feedback and telling us what you liked and disliked during your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

it's hard to rave about a two star property but these folks know how to make you want to come back.. clean, friendly , informative, and a genuine caring for your comfort and needs . whether a direction question or the need of toothpaste , all given with a smile and asking if their answer was what you needed to proceed...#1 star goes to Ms. Shikita ... she's the bomb !!!!

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Frank, Thank you for that amazing stay and comments. It is nice to know that Ms. Shikita made your stay a wonderful one. She is one of our real assets in the hotel staff and your appreciation has been conveyed. It is our privilege to have guests like you. We await your next visit. Sincerely, Hotel Manager. Best Western Tunica Resort.

We visited Best Western Tunica Resort on Monday, March 2, 2020. The night clerk was not friendly to us: no welcome, no smile, no friendly conversation. The day clerk was gracious and friendly. Our room had no hot water, and the night clerk said nothing could be done. The room was clean and the bed was comfortable. The television was small and had limited channels. We were disappointed by the breakfast and disappointed in our situation.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Guest, We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in the future.Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way. Sincerely, Hotel Manager

The staff was not friendly and check in was awful! Breakfast was not the usual bw quality and we had no hot water for showers! It was not a great experience per our usual bw experience and will probably never go there again!

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience with the stay as well as staff hospitality. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your comments will help us improve our services as we genuinely value our guests' reviews. Sincerely, Hotel Manager.

Clean and beds were Comfy. The price they charged me for aarp was higher than their web site aarp price. When I asked about that I was told it can't do anything about online prices!' Ummm ok but it was YOUR website not a 3rd party?? Wasn't happy with that. Breakfast was basic but good. I would much prefer horseshoe but they were full. For the price- this was fine.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Jacqueline, Thanks for your stay at the Best Western Tunica Resort. I appreciate your feedback and telling us the positive and negative sides of your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

We stayed at this hotel back in October and had a decent stay. It was definitely not my most favorite hotel but it was sufficient. We were driving from New Orleans, Louisiana up to Memphis, Tennessee and had gotten a late start to that drive so we ended up getting to this motel late at night. Upon arrival we noticed that the outside looked kept up and the lobby was nice, there was a large breakfast area and businesses center. We only payed like $45 for the night so we weren't expecting a whole lot. We checked in which took a while for some reason and went to our room on the first floor. Upon entering the room we noticed that it was just basic motel room which was fine. It was pretty clean for the most part and the beds were somewhat comfortable. The bathroom was clean and we were happy overall with the stay for the price. Considering that Tunica is basically just a rural area this motel was decent. It is about a 20-25 minute drive to Memphis. I don't think I would stay there again but if I did I would stay at one of the big casinos probably instead of this small motel.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Guest, Thanks for the stay and the feedback. Your observations and suggestions are very important to us. We shall definitely work on the shortcomings at the earliest. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager. Best Western Tunica Resort.

Considering the options this is your best one for hotels in the area. Hotel is dated but room was clean and quiet. Other members of our group stayed at the casino hotels and were very disappointed after paying premium rates. There's just not a lot of good choices of places to stay near Tunica.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, At the outset,let me thank you for the stay at the Best Western Tunica Resort. It is so gratifying to note that you liked the room clean and client. Your appreciation of the overall stay is very much empowering for our team. Hope we will have the privilege of welcoming you again. Sincerely, Hotel Manager

I have stayed at this hotel several times. It has always been clean. Always been quiet. Beds and pillows are quite comfortable. The only problem with this room was the toilet wouldn't flush well in the shower once it was cut on would not really cut off and the water kept running. Other than that, I would stay here again and plan on staying again.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Michelle, Thanks for your stay at the Best Western Tunica Resort. I appreciate your feedback and telling us the positive and negative sides of your stay. The issues with the toilet and shower is regretted and the concerned team has been alerted. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

I have never slept better in a hotel in my life, and I have slept in too many hotels to count both for business and pleasure. The rooms were clean, and did I mention the bed was outta this world??lol pillows not so much. Hot water was so so. My husband and I both felt very good about our choice to stay here. We have stayed there in the past also.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Guest, Thanks for your stay at the Best Western Tunica Resort. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

I always stay at here when I'm in Tunica, which is often. The staff are all great but Si, Lisa, Cary, & Peaches always make me feel at home and are so friendly. Wesley is always nice too. They have a nice hot breakfast & fresh fruit which is great. My beds have always been super comfy and clean rooms.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Shannon, Thanks for the stay and great feedback about our staff. It is truly encouraging to our entire team. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager. Best Western Tunica Resort.

This hotel is very clean. The rooms are inviting and comfortable. Guest service is AMAZING! They have a hot breakfast that's fresh and good. The front desk people help you in any way they can. They tell you some great places to eat when you don't want casino food. They are very kind and helpful. They make your visit feel like home. The manager Sai, will make sure your happy. He talks to you in a very well mannered way. He makes sure your stay is what you deserve

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Koberlady, Thanks for your stay at the Best Western Tunica Resort. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

the breakfast was very nice and the room was very clean and for it to be a smoking room you couldn't tell...smell so fresh. the appearance of the hotel was very nice and the employee was very friendly

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Shikita, Thank you for taking the time to tell us about your experience at the Best Western Tunica Resort. We are really happy to read that you had a pleasant stay and that you enjoyed our hospitality and services. Your feedback is extremely valuable to us to improve the guest experience and also to boost and motivate our team. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Hotel Manager.

All of the staff were great. They had a hot breakfast with eggs, sausages, waffles among other breakfast items. the beds were very comfortable. The Hollywood cafe is less then a minute driving time and the food is great. The hotel is also less then 10 minutes from any of the casinos, Memphis is just a short drive,

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your kind comments about your stay at the Best Western Tunica Resort. We are proud of having guests like you. You can always be assured of a nice stay with us. Glad to note that you liked the breakfast and the local activities. We look forward to having you with us again. Sincerely, Hotel Manager.

The location was easily accessible, the room was nice, hotel staff was not pleasant. We reported an issue with the hotel manager,(toilet wouldn't flush properly). He came to our room to assess the problem. Problem was never fix during our entire stay. Upon check out, we asked to speak with the manager, was told he wasn't there. Front desk staff didn't want to address our concerns. We were told maintenance came into our room without our knowledge to supposedly fix the problem, but we told them whatever he did still did not fix the problem. After my husband demanded that they call the manager, he refunded $30 from our bill. Overall the hotel itself is nice, staff could have provided better quest services.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Annetta, Thanks for your stay at the Best Western Tunica Resort We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. I hope you will reconsider. Sincerely, Hotel Manager.

We were disappointed that nothing was said about points, check out, etc. Room cleanliness (floor)was a bit disappointing. We had to wash our feet before going to bed. But the bed was wonderful. Shower had good pressure.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Sherry, We appreciate you taking the time to provide us with such candid feedback of your stay at the Best Western Tunica Resort.I am very sorry to hear that we could not meet your expectations. On behalf of our entire team, I would like to apologize for the problems you experienced while staying at our hotel. We would like to thank you for bringing these issues to our attention so that we can resolve these problems as quickly as possible. We shall ensure that you have an awesome stay next time. Sincerely, Hotel Manager.

The general manager is very rude and feel he can belittle guest who Pay to experience a home away from home, this was anything but. Rooms smell most, cleanliness is questionable paired with the caring bias general manager. I was disrespected for requesting towels, manager refuse to give enough to accomodate my party of three, he Aldo had his housekeeping first into my room. I requested a partita refund so i could just go and he refused. I believe i was targeted and will contact consumer affair for a refund and bbb he will learn about his bias behavior and unwillingness to address issues.

bwtunicaresorts, Hotel Management at Best Western Tunica Resort, responded to this review
Dear Guest, We are very sorry to read about the poor experience you had at the Best Western Tunica Resort. Please accept our sincere apologies, this is indeed very unfortunate. We are investigating the incident. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you do consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Management.

My Stay at the Bestwestern Tunica Resort was not a memorable experience this time. The check in clerk didn't know how to use an offer I had and the manager was not available to assist with the issue .

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Guest, Thanks for the feedback and regret the inconveniences due to multiple reasons. Our apologies. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager. Best Western Tunica Resort.

Hotel was ok, even good for the price. Side entrance was not locked at night as advertised. The area near the elevator had a terrible odor as if something had died. The breakfast buffet was good but very small area that made lines and congestion trying to get food and drink. The room was clean but the customer base comes in very late and is noisy.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello David, Thanks for the stay at the Best Western Tunica Resort and the feedback. We have taken note of the concern areas you experienced. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

Wee arrived and our first room was hot and had a very musty odor. The air was not turned on. The halls also were the same. We did receive amother room that was nice. Breakfast was ample and the location was good. For the price may continue to frequent the casino's accomodations.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Greetings from the Best Western Tunica Resort. Thanks for the feedback with all the appreciations as well as suggesting the areas which need improvements. We are continuously bettering our hotel and services and will definitely address your observations. You can surely expect an awesome stay next time. Visit us again soon. Sincerely, Hotel Manager.

Rooms were clean and beds were very comfy. The staff is very friendly and welcoming. The water is perfect for taking a nice, long, hot shower and the towels are big and soft. I always stay at Best Westerns and this is why.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for staying at the Best Western Tunica Resort and for the nice review. We are overwhelmed to see that you liked the stay and also enjoyed the amenities. You are one of our privileged guests and we are proud to serve you. We look forward to seeing you again at the earliest. Regards, Hotel Manager.

We stayed here 6 nights and thoroughly enjoyed it. The building inside and out is clean and neat and a wonderful staff. A good hot breakfast each morning with a variety of choices. We loved the proximity to the casinos. WIFI was great amd the many tv channels was nice. We'll definitely be back on our next visit to the area.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Valued Guest, We are glad to know that you liked our hospitality and also thank you for appreciating your stay at our hotel. It is nice to note that you found the place, room features and the price great. We are privileged to serve guests like you. We shall always try to offer you the finest stay experience and hospitality. Once again thank you for your nice words and we look forward to seeing you back here soon!!! Best Regards, Hotel Manager.

Great price and locations. The staff was great and friendly. The free hot breakfast was very good. had a great night sleep & the bed were comfortable. The Hollywood Cafe is least then two minutes abd the food there is great. They are also less then 6 minutes from all seven casinos.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for the stay at the Best Western Tunica Resort and the review. Glad to note that you liked the stay and endorsing your good experience here. We take real pride in welcoming guests like you and offering the very best services to make their stay a memorable one. Please do visit us again. Sincerely, Hotel Manager.

Stayed 2 nights at this hotel. The girl at the front desk (? Lisa) was wonderful. She functioned more as a concierge than desk clerk. Kudos to her. The hotel breakfast was really just average, cereal, waffles, toast, scrambled eggs, sausage patties. When we checked in, our room had food crumbs on one night stand and a small paper on the floor outside the bathroom. We overlooked it since we were tired. We were gone for the day the next day and after housekeeping had been in the room, the crumbs were still there as was the piece of paper. We complained to the desk (Lisa) who sent up 2 more housekeepers and took care of it. Simple cleaning is not something you should have to ask for.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Laurie, Thanks for your comments about your stay at the Best Western Tunica Resort. I'm sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.

We woke up around 3 am due to my husband had been itching and bites on him. Room 118 moved to room 228 but air conditioner only worked on low. Had the most horrible sleep. Reported to manager Ron Patel. We were out and received phone call from Ron to come and talk to him. We agreed to meet in an hour. Went back to the Hotel. Ron and all the crew that work there we're waiting. Husband tried to talk to Ron but couldn't get any word in edgewise. Ron wanted us to come back to the room to show us that there were no bed bugs but we would not go back in there. Ron specified that he blocked us from entering our room on floor 2. We could not get into the room he had us locked out. Ron specified he is a specialist and don't need to call any exterminators and that there were no bed bugs and also stated it could have been dust mites or allergies. The funny thing is I didn't sleep under the blankets I never do in hotels and I didn't get any bites. Ron told us we needed to get out and my husband asked him where is all our luggage and not specified was locked in the room. We did try to find another hotel but it was all filled up due to the 4th of July. A worker in that hotel they did have issues in room 118 with bugs but Ron specified there's nothing wrong in that room. I try to settle this with a mediator For the hotel but didn't get anywhere. I advise anybody not to use this hotel. It was the worst experience ever. And also had to throw out clothes due to bed bugs.

482nelakuditi, Manager at Best Western Tunica Resort, responded to this review
Dear Guest, We got the room verified by a professional pest control company, the room was checked thoroughly and there are no signs of any bed bugs in the room 118. And as we checked along with you to room 228 the air was working fine and had no problems, we tried to talk to you on the issues as you are not acknowledging the fact that they are false allegations.

We were looking for a nice place near Memphis and found this Best Western. It was conveniently located, reasonably priced and as we were travelling with a puppy-pet friendly. The manager on duty was amazing and very accommodating. WE looked in Memphis but everything was excessively priced When visiting the Memphis area again we will stay here again.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for taking the time to highlight our dedicated staff. We're pleased to know you enjoyed our convenient location, reasonable price. We appreciate you recommending our hotel and hope to welcome you back soon. Sincerely Hotel Manager

Overall very enjoyable experience. Staff very professional and polite. Provided recommendations for area restaurants and site seeing. Major problem, the TV's in the entire building did not function. and apparently had been out of service for some time.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Greetings from the Best Western Tunica Resort. Thank you for the stay and the feedback reflecting the plus sides as well as the ones which did bother you. Your comment on the TV unworking has been noted. We shall do our best to improve guest satisfaction. Request your continued patronage and repeated visit. Sincerely, Hotel Manager.

My stay was nice and comfortable. Hotel was conveniently between several casino's and Memphis Tennessee's attractions Beale st and Martin Luther King's museum. The hotel could have been better if it would have had an indoor pool and if the computer could have been more private but overall with the great customer service, price and location was a great value

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Kim, Greetings from the Best Western Tunica Resort. Thank you very much for your recent stay with us and we are really glad that you enjoyed it. It's wonderful to know that you found our hotel location very convenient and your stay was a comfortable and memorable one. We hope you will give us the opportunity of welcoming you back at our hotel in the near future. Sincerely, Hotel Manager.

We stayed at this Best Western for five nights celebrating my husbands birthday. Arun and everyone working there made our stay so nice. The entire staff is super friendly and helpful. The room was decent with lots of room, very quiet with a microwave and fridge. The best part about our stay was the incredibly comfortable bed. It had a pillow top that felt like it was just put in for our stay but the pillows were not as supportive as we would like them to be. The only thing that we were not wholeheartedly satisfied on was the breakfast. It was a typical hotel breakfast, nothing special... but there is a great diner in Tunica called Blue and White that had great food and a must to visit when in town.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Greetings from the Best Western Tunica Resort. Thank you so much indeed for this outstanding review. It's absolutely wonderful to know that we were able to live up to your expectations and that you had a memorable stay and I will definitely share your great feedback to all staff concerned. Sorry to note that the breakfast was not up to the mark. We will look into that. We hope you will visit us as a place to stay again. Sincerely, Hotel Manager.

Best Western Tunica was a very friendly staffed hotel. THE ROOM WAS CLEAN AND THE BED WAS VERY COMFORTABLE. Breakfast was very good. and the internet speed was fast. Hotel is close to all of the area,s casinos and restaurants.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Kenneth, Thanks for staying at the Best Western Tunica Resort and expressing your satisfaction through the review. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

It was wonderful.. I'm going back again my favorite hotel... always friendly and clean breakfast was great... WiFi was great and I love the people their nice... Me and my boyfriend going back again next week

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities like a clean room and great wifi offered at our location. We strive to provide outstanding service, and it is encouraging to receive confirmation that our efforts make a difference. I will be sure to share your compliments with my staff, We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. Sincerely Hotel Manager

Stayed at anothe best western because of free night promotion and because they are alway decent for the price . Only complaint was this breakfast was not very appetizing.The scrambled eggs we sitting in water and the sausages were pale looking Otherwise great for the night Comfy beds and nice rooms

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. I'm glad you had a nice, quiet and comfortable experience with us. We'll take your comments about breakfast into consideration and see if we can make improvements. We take real pride in providing a great experience and look forward to serving you again very soon. Sincerely, Hotel Manager

The casinos were bout 10 minutes away. The room was large and very clean. The staff was minimal but was pleasant to deal with. Rooms were very affordable. The bed was nice and comfortable. Breakfast was limited but very good and plentiful. I'd definitely recommend this place if want an inexpensive place to stay.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for sharing your wonderful review of the Best Western Tunica Resort. We are pleased to read our location worked well for your needs and that our delicious breakfast offerings, as well as courteous service, added to your joy. Your feedback is much appreciated, and we cannot wait to host you and your family again in the future. Sincerely Hotel Manager

Two female front desk clerk were unprofessional in behavior. The elevator made lots of noise that we requested a room change. They were however prompt to accommodate the room change. Breakfast was pretty good and location is quiet. I don't plan to stay at this location again.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for the stay at the Best Western Tunica Resort. Kindly accept my sincere apologies for the inconvenience caused to you howsoever during your visit. I am extremely disappointed that you had an unfavorable experience this time. The issue is really important to us and the incidence is being verified. This is not a regular feature of our hotel and we request your understanding and continued patronage. Sincerely, Hotel Manager

Rooms are decent and clean. Breakfast is good. However, please beware of management. The owner of this hotel is a shyster and cannot be trusted. Watch your bill and reservation contracts carefully. He owns another hotel or two in the area also.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Greetings from the Best Western Tunica Resort. We are very much concerned and disappointed with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

The staff was nice, friendly and for the most part fast the new person didn't know how to email me my receipt but, other than that she was nice and once she has had more time on the job she will be great

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to you returning again very soon. Sincerely Hotel Manager

This hotel is a nice place to stay if you want to gamble but don't want to stay at a casino, the rooms are clean they have good security and a great breakfast, which is one of the main reasons we stay at BEST WESTERNS! We were able to watch our truck from our window and felt very comfortable

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Greetings from the Best Western Tunica Resort. It's with great pleasure that we respond to this feedback as we always expect our guests to leave our property with maximum satisfaction! We are pleased to hear that your stay with us was enjoyable and you wish to revisit us in the future! Thank you for taking the time to share your sentiments with us! We shall ensure that your next visit would set new standards of comfort and luxury for you! Sincerely, Hotel Manager.

I've been staying here weekly for business. Easy access and parking, recently remodeled, clean, quiet, friendly and helpful staff. So much quieter than the casino hotels I had tried before and don't have to walk through a smoky casino. Highly recommend.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Greetings from the Best Western Tunica Resort. Thank you very much for taking the time to leave your kind review. It makes us always very happy when our guests had an outstanding time at our hotel. We always strive to make the hotel a new "home far away from home" place. Rest assured that I have already shared your comment with the breakfast lady and conveyed your happiness. Thank you for your review, and I eagerly anticipate welcoming you back to our hotel soon. Sincerely yours, Hotel Manager.

It's a good place with what you want just right, nothing more nothing less...they have everything you need, just waiting on the pool to open, will visit again for sure... Everyone was nice to make my stay more pleasant... Nice people, nice property

bwtunicaresorts, Hotel Manager. at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you very much for taking the time to share your thoughts and feedback regarding your recent stay at the Best Western Tunica Resort. I am so happy to hear you enjoyed the comfort of your stay including the room and our attentive staff. Our company's core value is total guest satisfaction, and I am so proud of my team because they did just that. We hope you visit us again soon. Sincerely Yours, Hotel Manager.

Limited availability in Tunica if you do not want to stay at a casino. We were there for a weekend volleyball tournament. Check in was easy and that is the last good thing I have to say. The door was actually open upon arrival to our room. The carpet is in need of cleaning or replacing. The area around the nightstand and side of the beds was filthy. The faucet in the bathtub was running when we walked in and continued to run until we tightened it almost hard enough you couldn't loosen it. There are two smoke alarms in the room where one started chirping at 4pm, the batteries were replaced after over a hour of waiting on maintenance to come and change it out. Again at 4AM the other smoke alarm started chirping and again required a trip to the front desk where he removed the alarm completely. The breakfast has much to be desired. Thankfully we had a refrigerator and microwave. I did bring my own food. Check out was easy and I expressed the issues with the front desk and apologies were the only offering. There is a reason I try to stay with a different hotel group when available. Don't waste your money here and just stay in South Haven or Memphis.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Greetings from the Best Western Tunica Resort. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

First afternoon one of the two smoke detectors low battery beep started. Had to wait over a hour for anyone to come change battery. The second night at 4 am the other smoke detector battery alarm started going off. The desk attendant came and took it off the wall. The tub faucet was almost impossible to get turned off. Room had funny smell. Room was not very clean. Breakfast was horrible too. Eggs not worth eating.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Esteemed Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.

Horrible!!!! Do Not Stay at this hotel. The owner/manager as no idea of what service is....all he cares about is selling a room. After my family and I spent all day in Tunica for a volleyball tournament, he sold our room to another family bc I didn't answer his phone call 3 hours early. My Pregnant wife and 3 kids had to drive all the way back home b/c I was not about to stay in a casino filled with smoke. This is pathetic and he is a joke of an owner. Avoid this hotel at all costs.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for your stay at the Best Western Tunica Resort. We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way. Sincerely, Hotel Manager.

My debit card that I used to book had changed. The bank had sent me a new one because my previous card had been compromised during a trip earlier in the month. I forgot to update the info, they called me the morning that we were set to arrive and I gave them a new card. When we showed up they said I had a choice of a king size bed or two double beds, in a smoking room. My reservation which I showed her was for two double beds so that our teen children who were there for a sports championship could have one bed my husband and I the other. The staffed apologized but said our room was given away because our first card had been declined. We finally agreed to take a king bed in a non smoking room. We were given the room keys and went to what we thought was our room. Getting off the elevator the halls were filled with smoke. We made it to our room and when I opened the door I told my husband at least it smells better in here. However.... there was a young woman lying in the bed talking on her phone to her mom! They gave us someone else's room!! We went back downstairs and of course the clerk apologized again. I told her I wanted to speak to the manager when he arrived. She gave us another room assignment. We went to dinner. Played at the casino some and then come back. Still no phone call from the manager or extra linens that I asked for had been provided. I went to the desk. Spoke to him in person (he was very nice) and he gave me linens and a partial discount and apologized for the trouble. That I appreciated but felt our entire stay was ruined. It was very important for the kids to get a good nights rest before the second day of their competition. That did not happen and their performance showed! We will not return. I'll stay at one of the casinos if we come back to tunica.

bwtunicaresorts, Hotel Manager. at Best Western Tunica Resort, responded to this review
Dear Guest, We are very sorry to read about the poor experience you had. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you do consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

We stayed at this Best Western for three nights celebrating our anniversary. The room was very clean with lots of room and very quiet. The best part about our stay was the incredibly comfortable bed. It had a pillow top that was as fresh and supportive as if it had just been installed and we were the first guests to sleep on it.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Valued Guest, We are glad to know that you liked our hospitality and also thank you for appreciating your stay at our hotel. It is nice to note that you found the place, room features and the price great. We are privileged to serve guests like you. We shall always try to offer you the finest stay experience and hospitality. Once again thank you for your nice words and we look forward to see you back here soon!!! Best Regards, Hotel Manager.

Spent 1 night here while traveling through the area. Very quiet and clean. Easy to find off Hwy 61. Nice, helpful people working the front counter at both check-in and check-out. Price was very reasonable, and the breakfast was good. Parking lot was clean and in good shape. Would recommend to anyone.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Thanks for the stay and the positive review. Glad to note that you liked the location, customer service, and breakfast. It is our privilege to have clients like you. For us,​ customer satisfaction is the best reward for whatever we offer. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

Immaculately clean property and amazing staff. Arun and everyone working made my stay so nice. The entire staff is so friendly and helpful. I would really recommend to stay here. My room was clean, quiet, and big. I appreciate everything the staff did for me and would definitely return if I come back to Mississippi!

bwtunicaresorts, Hotel Manager. at Best Western Tunica Resort, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay at the Best Western Tunica Resort during your recent visit. Nice that you liked the hospitality and appreciating Arun. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

We stayed at Best Western on our trip to Tunica. I am pleased to say, a very pleasant and hassle free experience. The staff were very pleasant and the rates were extremely affordable. Hot breakfast served from six till nine. I highly recommend staying there when visiting Tunica. Conveniently located close to everything Tunica has to offer.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest I would like to take this opportunity to thank you for your recent stay at the Best Western Tunica Resort and your feedback. We are happy that you were delighted with your stay and staff hospitality. I have shared the comments on your stay with the team. We would love to welcome you back to our hotel when you travel to Tunica in the near future. Assuring you of our best attention at all times! Sincerely, Hotel Manager.

Love Best Western rewards program. This hotel is reasonably priced, wonderful comfortable beds, smoke free rooms and never a problem with a service animal. The Casinos are a big of a drive away but with the best western rewards I didn't pay for the hotel so no complaining here. Never had a bad stay at a Best Western.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Greetings from the Best Western Tunica Resort. Thank you for the stay and penning your review on this forum. Indeed, we see TripAdvisor as a great source to guide us in making our services even better. We are glad that you found our features to your liking. We thank you again for your valuable input and look forward to serving​ you with a more elevated experience during your next visit. Best Regards, Hotel Manager.

Nice place. Friendly staff. Room 225 has a very loud water pump in the wall. Runs for 5 to 10 seconds intermittently day and night. Read another review that indicated aloud noise, the adjacent room 227. Warning loud noise equals no sleep. Owner offered no help and said he couldn't satisfy everyone so no k compassion our 4 day insomnia. Poor hospitality practices. Also first night we had no maid service. Went to the front desk for clean towels

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Thanks for your stay at the Best Western Tunica Resort. Our apologies for all the inconveniences you had due to several issues. We are taking efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back, Sincerely, Hotel Manager.

Good place to get a shower & sleep after long flights, a road trip & camping. Reasonable price & breakfast was ok. A bit disappointed that the pool was closed for the season when it's still 90 degrees out

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Guest, Thanks for choosing the Best Western Tunica Resort. Appreciate your feedback and telling us what you liked and what lacked during your stay. We shall work further to improve the amenities and hospitality. Hope to welcome you again soon, Sincerely, Hotel Manager.

We always have a wonderful experience at this hotel! The staff are very friendly and willing to assist in any way. The rooms are clean, the towels are nice and fluffy and the bed is comfortable. We couldn't ask for any thing more. This is our hotel of choice when we are in the area. It is a great value for the money but don't take my word, try it for yourself. I'm sure that you will be well pleased.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Greetings from the Best Western Tunica Resort. It is indeed a pleasure when our valued guest share their stay experience positively Your generous indication of our performance will be a source of inspiration to our staff. It also encourages us to achieve higher standards of service. Goes without saying, your feedback will surely motivate the team to constantly strive for excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Sincerely, Hotel Manager.

I stayed for 3 weeks here and I was impressed on day one! My room (non-smoking) was incredibly clean and felt very refreshing, and smelled really fresh!. After three weeks the only thing that I was not wholeheartedly satisfied on was the breakfast, but there is a great dinner in Tunica called blue and white that had great breakfast!

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Esteemed Guest, Greetings from the Best Western Tunica Resort. Thank you so much for sharing such a lovely review about our hotel and service. We are all excited to learn about how wonderful your entire experience was at our hotel. It shall be our pride to share your comments with our team. We truly hope to have the pleasure of welcoming you back for another memorable stay. Sincerely, Hotel Manager.

We had to switch rooms because we were given a handicap room that had a fuzzy tv and the air condition and refrigerator kept making weird noises. The desk was very accommodating in switching our room and we had no further trouble. Internet was a bit slow. This hotel is probably the farthest location from the casino stretch which is about 2 miles. Also no choice to eat dinner in the town other than a small town restaurant that was overbooked. Breakfast was above average for this type of hotel.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Hello Guest, Greetings from the Best Western Tunica Resort. Thank you for the review with the positives as well as straight observations for improvements. We are working on them with high priority. Look forward to meeting you again, Sincerely, Hotel manager.

This hotel is located close enough to Memphis without paying 4-5 times as much for the stay. The hotel was very clean, quiet and well attended. The area is nice and there is a casino very close by for those who like to gamble.

bwtunicaresorts, Hotel Manager. at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for choosing to stay at the Best Western Tunica Resort. Thanks for giving us a very positive review. It is a tremendous encouragement for us. We are delighted that you loved the location and the overall stay. We look forward to seeing you again. Sincerely, Hotel Manager.

Courteous and quick check in. Clean and nicely appointed room. Quiet surroundings. Great breakfast. Nice pool, freindly service. Easy access into hotel. Attractive decor. Would stay there on our next trip!

bwtunicaresorts, Hotel Manager. at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Greetings from the Best Western Tunica Resort. Thank you for your recent review and your kind words. We take the comments of our guests very seriously, as our goal is to always improve on meeting and exceeding expectations. We are very proud of our team here who have built a reputation of excellence through their hard work and dedication to guest satisfaction. Further improvement of the hotel and services are on the drawing board in a continuing effort to attract and maintain great customers like yourself. Yours in hospitality, Hotel Manager.

Very friendly hotel staff, room was clean, bed was extremely comfy (slept better than in my bed at home). Pool was great. Only complaint (minor) was internet connection and my vpn disconnecting. Breakfast offered good amount of choices. Only request would be different types of fruit (only offered apples). Definitely be the place to stay next time at Tunica, Mississippi for horse show!

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Tunica Resort and the great review. Glad to note that you liked the location and hospitality of our hotel staff. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Your suggestion for fruit variables as a choice shall be considered positively. Happy to hear that you will visit us again. Regards, Hotel Manager.

This was a nice hotel to rest for the night. It was clean, our room needs a new toilet put in because it is really discolored and looks dirty. The bed was comfortable and most of the staff were friendly. The desk clerk when we arrived was not overly enthusiastic, he did not explain the pool, breakfast, or anything. The clerk on checking out was very friendly and made sure we enjoyed our stay. The breakfast was a typical hotel breakfast, nothing special, but it fills the hollow spot before heading out. We were in town for a show and if in the area would stay here again instead of the casino hotels. It is in very close proximity to the casinos and a lot less expensive. This hotel would get 5 stars if not for the desk clerk and the badly needed updated bathroom.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for staying at the Best Western Tunica Resort during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

We booked this hotel in advance and got very lucky with this property. The staff was VERY friendly. The hotel was clean and comfortable. The room was nice and perfect for a cozy night's rest in the quiet North of Mississippi.

bwtunicaresorts, Hotel Manager. at Best Western Tunica Resort, responded to this review
Hello Guest, Greetings from the Best Western Tunica Resort. Thank you very much for your five star rating of our hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We enjoy sharing these reviews with our staff and we all look forward to seeing you again. Sincerely, Hotel Manager.

The hotel is clean and the staff are friendly! The front desk staff went above and beyond to make us feel welcome! The complimentary breakfast was standard hotel breakfast fare, but was good. The coffee was not great. My only real complaint is that the shower drained somewhat sluggishly.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for choosing Best Western Tunica Resort for your recent stay in our area. I am glad that you found the front desk staff to be pleasant and helpful. I would have expected nothing less from them, but it is always nice to hear. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: -Front desk staff received our commendation for the pleasant, helpful way in which they treated you, our valued guest. -Comments about breakfast was took into consideration and see if we can make improvements. -comments about shower drained was took into consideration and make sure issue is been resolved as soon as possible. I hope you will reconsider and stay with us again in the future. Sincerely, Hotel Manager

While certainly not the worst night in a hotel I've ever had, there were a couple of large factors that made this stay less than ideal. I do want to mention that the free breakfast was clean and well-supplied. Our room was clean. The bedsheets had the ideal thread count. Contrary to this; the pillows were HORRIBLY UNCOMFORTABLE (so bring your own if you go). The first night, I had a good night's sleep. After running out with my husband the next morning, I returned around 1:30 p.m. and found the room cracked open and without cleaning staff in site. The night before, my husband and I noticed that the black border surrounding each room door creates an illusion of doors being open, though this was not the case with mine; when I pushed without inserting my key, I was inside my room. (On a positive note, my room was made up, which at least led me to believe the staff may have accidentally forgotten to close the door all the way when they left.) I reported this at checkout andwas thanked for the information. I would have preferred an apology and an assurance that they would retrain staff to ensure it didn't happen to other guests. Fortunately, our possessions appeared intact. My husband and I relaxed by the pool in the early evening, and it appears the Best Western staff maintains it. The hotel architect was experienced enough to know to place the pool on the south side of the building, so guests had access to some shade. If you are staying in the near future, be advised that the June bugs are in full force (thus, I guess, their name). While the pool was nearly free of the bugs when the pool opened in the morning, the evening hours required shooing the bugs out of one's path (:-( The second night the hotel was cursed by a very loud clanging that could be heard within our room (227). I got very little sleep that night. We locked in on a good rate for the room, though didn't realize how much lower rates would go. You might lock in a deal and, assuming that the terrible clanging was only temporary, and staff's checking room doors as they leave, I might consider giving it another chance.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for staying at the Best Western Tunica Resort during your recent visit to our area. We appreciate your review and the observations both positive as well as negative. They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

We chose this hotel because the casino we wanted to stay at was booked for the night, it was a pleasant stay the kids enjoyed the pool, it was clean and it stayed open until 9pm..The beds were clean and comfortable just a little on the small side.. Before we checked out we enjoyed the free breakfast it was the usual hotel breakfast, eggs, sausage, cereal, waffles... they also had cream cheese for the bagels, I would consider staying here again!

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Your kind words mean so much to us, and we're pleased to get such great feedback from you. Specifically, I'm pleased that you like our ample rooms, clean and comfortable surroundings, free breakfast and more. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us. Sincerely, Hotel Manager

We stayed here on our way to Hot Springs, Arkansas from visiting with some high school friends in Alabama. It was very nice, the casino was nice and I would recommend staying there. We were only there overnight but did enjoy a fairly decent breakfast.

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Greetings from the Best Western Tunica Resort. We have noticed your feedback and thank you for your valuable positive feedback. We shall check, investigate and take effective actions for finding out the source and eliminate it. Customer satisfaction is important to us. Sincerely, Hotel Manager.

This hotel is close to the Golden Strike and Horseshoe casinos. The rooms are large, beds are comfortable and the breakfast is good. Staff was friendly and helpful. The key cards kept losing their coding so we had to have them rekeyed a few times.

Ashley W, Front Desk Agent at Best Western Tunica Resort, responded to this review
On behalf of our entire team here at the Best Western Tunica Resorts I would like to thank you for completing our survey and for staying with us. Your feedback is very important to us. We hope to see you back again soon.

Currently undergoing renovations, but our room is still awaiting update. There were a few problems, but nothing that was important. The staff were pleasant and helpful, and our room was clean. Breakfast was the usual fare found while traveling. The parts of the hotel that had already been updated looked very nice. Connie, who was at the desk at check-in time was exceptional. The price was so reasonable, I can't imagine staying anywhere else in Tunica.

Ashley W, Front Desk Agent at Best Western Tunica Resort, responded to this review
On behalf of our entire team I would like to thank you for completing our survey. By giving us your feedback it helps us make your next stay more pleasant. We do hope to see you back again soon.

I made and paid for the reservation with the no refund option. An unexpected death in the family necessitated a change in travel plans. I tried to cancel several days in advance and the desk clerk told me she could not make that decision but that the owner would give me a call. The owner didn't even have the courtesy to call me to confirm there would be no refund.

Ashley W, Front Office Manager at Best Western Tunica Resort, responded to this review
I would like to apologize about the death in your family. When we spoke over the phone I told you all you need to do is send over the arbitrary of the death and a full refund would be issued. We do understand that sometimes thing happen that are unexpected. I hope you will give us another chance. Thank you for filling out the survey and your business.

We stayed at the Best Western Tunica because it was a good value close to Memphis Tennessee. Every thing met with my expectations except the Breakfast Coffee, it was easily the worst coffee ever. Every thing else was very good

Ashley W, Front Office Manager at Best Western Tunica Resort, responded to this review
Thank you for filling out our survey. Your business and feedback is very important to us. By telling us what you like and how we can improve will make your stay and all other guest stay in the future great. We do hope to see you back again soon.

Good value, convenient location and clean. Staff courteous but a little bit indifferent. First reservationist needs to be more accessible and more patient with guests. Her voice demeanor was almost as if she didn't have the time or want to deal with me. Granted she was busy. I had to wait on the phone10 minutes or so until an assistant took my number for a call back which didn't happen for hours.

Ashley W, Customer Service Rep at Best Western Tunica Resort, responded to this review
On behalf of our entire staff here we would like to apologize for not exceeding your expectations. By giving us feedback it can help us in the future provide yourself and others with superior customer service. We do hope you will give us another chance. Thanks, Ashley West Front Desk

A very economical price was the greatest reason for picking this hotel along with decent reviews. Room was fine but there was an odd smell in the hallway. Bed was comfortable and room was spacious and clean. Breakfast was average or a little below what we are used to but price made up for that. Location was away from Tunica resorts and nicely quiet and easily accessible from highway.

Ron P, General Manager at Best Western Tunica Resort, responded to this review
Thank you for filling out our survey about your recent stay at our hotel. Your business and feedback is very important to us. On behalf of the entire team at the Best Western Tunica Resorts would like tot thank you for choosing our property. We hope to see you back again soon.

In the middle of nowhere but open fields. Good for truckers, people on the road who want to get some shut eye, might be ideal for Casino fanatics but not for family and teenagers. largest city with attractions is 30 miles north in Memphis, TN. Staff is friendly.

Ron P, General Manager at Best Western Tunica Resort, responded to this review
Thank you for filling out the survey about your recent stay at our property. Your business and feedback is very important to us. By telling us what you like or how we can improve will help us in the future to provide superior care to you and all guest. We do hope if your in our area again you will choose our hotel. Thank you

I chose the best western because of the reviews on trip advisor. And after staying 2 nights at the hotel I can honestly say the reviews from trip advisor are correct . The best western is nice and clean and the employee are very friendly

Ron P, General Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for completing the survey about your recent stay. We value your feedback and business. We are so glad you enjoyed your stay with us and do hope that next time you are in our area you will stay at our hotel again. We look forward to seeing you back again soon.

This was the first time I had chosen to stay at a Best Western. I was pretty amazed at how well everything looked and was handled. My room was accidentally reserved as a smoking instead of nonsmoking, the guy that checked us in said that he had an alternate room he could put us in, but was not an accessible room. We said ok and took it. The room was still pretty accessible. The wheelchair fit in the door to not only the room, but the bathroom door. Thanks to a grab bar in the bathtub my husband was able to take a shower. They kept an eye out and as soon as a nonsmoking accessible room became available they let us know and we were able to move into it no issue. The breakfast offerings were pretty good it not only had the usual continental breakfast offerings but also had scrambled eggs, patty and link sausage and waffles. Will definitely make it a hotel I will try to stay at in future trips.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your stay at the Best Western Tunica and the valuable review recommending our hotel. We will take your comments for further improvement. Glad to note that you liked the stay. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager.

This was just an overnight stay on our way - and it was certainly a good value. While not in the casino area itself, it was a short drive. We found it to be less satisfactory than the usual we expect at a Best Western. However, it was certainly acceptable for a one-night stay. A nice room with a king bed and a sofa, but it needs an update and was not as clean as we are accustomed to. The toilet tended to run on noisily, and the WIFI was spotty. However, the night was comfy and quiet and the complimentary breakfast was good. So, all in all a decent stay at a very nice price - especially on a Friday night.

Ron P, Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you so much for filling our the survey about your recent stay with us. Your business and feedback is very important to us. I do apologize for the hotel for not being what you are accustom to. Please pardon us while the property is being updated. Our team here works very hard to provide you with the best customer care. I hope you will visit us again soon when our renovations are complete. I think you will be very satisfied with the results. We hope to see you back again soon. Management

The property is currently being remodeled, but not in an intrusive way for a pleasant stay. I stayed there while passing through a few years ago, and thought the property was decent (and I am a VERY loyal Best Western client). It will be even better in a few months, so don't let the remodeling scare you away. The breakfast area will soon be awesome; the food was very good; the staff exceptional. Stay there!

Ron P, General Manager at Best Western Tunica Resort, responded to this review
On behalf of the entire team here would like to apologize for any inconvenience the renovation might have cause you. We do strive in keeping our property updated. I hope next time you are in our area you will give us anther chance and see all the renovation we are doing. Thanks you for your business and feedback.

This Best Western did everything right. We needed a one night stop and it provided a clean, spacious room with refrigerator and microwave, and a hot breakfast with plenty of choices in a lobby area with ample seating. It is not a "five star" resort in the traditional sense but deserves five stars as a hotel that delivers what an on-the-road lodging should.

Ron P, General Manager at Best Western Tunica Resort, responded to this review
On behalf of the entire team here would like to thank you for your recent stay with us and for filling out our survey. Your business and feedback is very important to us. We hope you will stay with us next time you are in our area.

This was our third stay at a Best Western on our way south to Florida. The quality of this Best Western is definitely not equal to the other two! We had to wait for someone to help us at the desk, and they had a smoking room reserved when we had paid for a non smoking, but they gave us a non smoking room. The room was a king room, and was clean and nicely decorated. No fitness room, an outdoor pool, which wouldn't be available till Memorial Day. The morning breakfast was very good and had all the items there website published. My only concern with this place is the insecure access to the building. There is no room key required to get direct access from parking lot right into main hallway on ground floor!

bwtunicaresorts, Hotel Manager at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you so much for staying third time at our great hotel! We strive to provide an outstanding experience to our guests all at a great value, and we are delighted to know we accomplished this while you were here. We appreciate you highlighting the key features of our property and look forward to welcoming you back in the future. Sincerely, Hotel Manager

The room was clean, the breakfast was hot and a nice selection. The 24 hour coffee bar was VERY nice!! Scrambled eggs, juice, muffins, sausage, breads, a nice variety. We did enjoy our stay. The only downside of our stay was wintery weather that kept knocking the TV out. Overall we would recomend if you needed a place to stay in the area.

Ron P, General Manager at Best Western Tunica Resort, responded to this review
Thank you so much for filling out our survey. Your business and feedback is very important to us. We are so glad you enjoyed your stay and hope next time your in our area you will stay with us again. Hope to see you back again soon

Stayed here to hit Graceland the next day, seemed to be a safer area than near the Memphis Airport for a good price. This place is pretty far out but close to the casinos and we visited one for a little bit after asking the pleasant front desk person for advice (thanks for recommending the Hollywood one, it was worth a quick visit!!) Room was spacious, modern and clean. Walls seemed thin I could hear the next door person coughing, nothing a my white noise phone app could not cure. They are currently (end of Jan 2018) going through renovations so the lobby is a bit of a mess and the breakfast is over in a temp location. It was good and included eggs, sausage, pastries, fruit, cereal, bagels, yogurt, coffee, and juice. Would stay again if in the Memphis area!

clean and quiet hotel. comfortable bed. very reasonable price when you take into consideration that the nearby casino hotels are charging $150 - $300 a night. Did not interact with staff other than check in and check out.

Ron P, Manager at Best Western Tunica Resort, responded to this review
On behalf of the entire team here at Best Western Tunica Resorts we would like to thank you for completing our survey. Your feedback is very important to us. We hope to see you back again soon. For any further assistance do not hesitate to call us directly at 662-363-6711. Thanks, Connie West Assistant Manager

Great facilities for handicapped. Plan to remodel one of our bathrooms with a shower like the one in our room. The bed was great. The room was warm,roomy and had all necessary equipment. We would recommend this motel to anyone traveling.

Ron P, Manager at Best Western Tunica Resort, responded to this review
Thank you so much for filling out the survey about your recent stay at our property. By giving us your feedback will help us in the future to deliver superior service to you and all other guest that stay at our hotel. On behalf of the whole team here at the Best Western would like to thank you for your business and the kind words you said about our property. Hope to see you back again soon. Connie West Assistant Manager

Very nice hotel with very friendly staff. Rooms were clean, beds were comfy and staff made you feel very welcomed. Breakfast was delicious. Hotel is close to casinos and far enough that it very peaceful and quiet.

Ron P, Manager at Best Western Tunica Resort, responded to this review
Thank you so much for completing our survey. Your feedback is very important to us. We hope to see you again soon. Thanks, Connie West Assistant Manager

I was surprised to see a stale and smelly food left over by previous guests in the microwave in room #200 that I was checked into. More so, when the hotel staff claimed they prepared the room before my arrival. Shouldn't the cleaning of microwaves in the rooms be part of the house cleaning?

Ron P, Manager at Best Western Tunica Resort, responded to this review
Dear OSMagic, Thank you for filling out our survey. Your feedback is very important to us, by telling us what you like or how we can improve will help us deliver superior service to you and all guest in the future. On behalf of our whole team here at the Best Western Tunica Resorts would like to apologize for not exceeding your expectation. We hope you will give us another opportunity to provide that superior service to you.

best hotel for weekend stay in tunica best prices and great staff breakfast had plenty of choices room was very clean and had a nice couch for relaxing table with plenty of outlets for tablet or computer wifi wifi worked just fine location is nice no casino smoke and noise very quiet at night check in was fast and our request for a ground floor room was no problem waffles for breakfast were really good

Ron P, Manager at Best Western Tunica Resort, responded to this review
On behalf of the whole team here at the Best Western would like to thank you for your kind words about our property. By giving us your feedback will help us to provide superior service to you and all guest in the future. Hope to see you again soon. Connie West Assisitanat Manager

A very nice and clean hotel with very pleasant personnel. They make you feel right at home. Serve with a hot breakfast with hot coffee 24 hours, parking lot was well lighting and in a good location area.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you so much for your kind words about our hotel here in Tunica, MS. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

Booked room at a specific rate and was later charged $10 more. Called for early check-in and was told $10-$15 extra charge. Was later charged $22 for check-in about 2 hours early. TV remote barely worked, room, TV and décor very outdated. Eggs and sausage were not good, ate cold cereal.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for commenting. I'm genuinely sorry that some small extra charges for early check inn and maintenance issues detracted from your stay. We focus on providing the best possible guest experience and will take note of your comments as we change and improve. I hope you will focus on the good and choose us again the next time you're in the area. Sincerely, Hotel Manager

This is a very good place to stay while in Tunica without having to pay the high prices of the casino. The staff is very friendly and helpful with all the question that I had. The hotel is less then 10 minutes from all of the casino in area. Beale street and Memphis is less then 30 minutes away. The town of Tunica is about 10 minutes. Th

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Appreciate your comments. We take pride in this hotel and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you.Please visit again. Sincerely, Hotel Manager

Awesome Staff and nice rooms for a value price. I was greeted warmly when I arrived. Room was clean and very spacious. Check in and out was effortless. I would recommend this hotel to anyone. It's a great place to go in you live in the surrounding area and is just wanting to getaway.

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks so much for your kind words about our hotel. I'm glad you had a pleasant experience and would recommend us to others. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon. Sincerely, Hotel Manager

the rooms are very nice and front desk clerk nice but bed bugs was in the lobby chair it was reported but chair was not removed while I was there and checked out the next day because it was still there

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable.Maintenance was informed of your report of possible bedbugs and instructed to look into the matter and to see to their elimination. I sincerely apologize, You can be sure we'll do better for you next time. Sincerely, Hotel Manager

The hotel presents well enough from the outside but underwhelms a bit upon entry. The mats and entry way are a bit shabby and generally foreshadowed the overall experience. The carpeting in the hotel both in the hallways and in the room appeared tired and in need of update. The bed was generally comfortable but also felt like it had seen a few too many customers. The room did appear clean. The shower drain did not work well and filled during showers. The water was extremely soft - although this may be out of the control of the local hotel. Key card did not work and we had to be physically allowed into the room by the night desk person. Staff were friendly and generally helpful. Would stay again but this property does not fare well against other similarly priced Best Western properties that we have stayed in.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

Good place to spend the night. A ways from a place to dine. Staff was very helpful if you had questions, getting you checked in, etc. Breakfast area under construction so there wern't a lot of places to sit, and they didn't want you leaving the breakfast area with food... understandable. Breakfast did suck! The usual powdered eggs and processed sausage. Cereal... same ole same ole. Just a place to stay. Worked for one night.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. I'm glad you had a nice, quiet and comfortable experience with us. We'll take your comments about breakfast into consideration and see if we can make improvements. We take real pride in providing a great experience and look forward to serving you again very soon. Sincerely, Hotel Manager

The Best Western is a nice place to stay if you want to avoid the casinos. Room was spacious and in good condition. Breakfast was the usual selection on breads, (do it yourself) waffles, eggs, sausage, coffee and juices. The only inconvenience was finding a place to eat dinner. Besides a couple of fast food joints and the casinos there s nothing near the hotel. The closest town is 10 miles away.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for staying at the Best Western Tunica Resort during your recent visit to our area.We appreciate your review and the observations both positive as well as negative. They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

Looking for an inexpensive and nice place to stay, Best Western is it. Great staff and great food. The room was clean and suitable for me. The area was quiet and convenient to everything. Anytime I'm in the area and need a place to stay, this will be it!

Ron P, Manager at Best Western Tunica Resort, responded to this review
Thank you so much for taking out the time to fill out our survey. By giving us your feed back helps us implement any improvement we might need to address. Your business is very important to us . We hope to see you back again soon. Thanks again for staying at the Best Western Tunica Resorts. Connie West Office Manager

Best Western corporate office gave me cancelation # 75102587266 the day BEFORE for reservations at Best Western Tunica. But BW Tunica still charged my AmEx card $118.96, and they would not refund the money despite having a cancelation number. I actually had to get AmEx to do a chargeback to get my money refunded. I don't know about you, but I personally consider it to be fraud/theft when a hotel charges you for a reservation you didn't use and you have been given an official cancelation number. (Hotels only give cancelation numbers for reservations that have been properly canceled.) I would be very careful about making reservations at BW Tunica. It's obvious they'll charge you even if you have a cancelation number. What else will they charge you for and not refund the money? Î I especially want to warn people using a debt card for Best Western Tunica. It would have been a nightmare trying to get my money back. Thankfully AmEx is very quick to defend their cardholders with incorrect charges.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your comments despite not staying with us. We focus on providing great experiences for our guests, and I regret that we didn't have the chance to serve you. Your reviews was shared with the Management and requested to take necessary action. Sincerely, Hotel Manager

Hotel was in a great location and was very clean. Rooms were spacious and clean. Staff was friendly and helpful. Breakfast was very good and we had a good selection. Check in and check out was easy. Will stay here again if in area.

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for the positive feedback. We strive for great value, a great staff and great accommodations. We're also proud of our quiet and convenient location.Thank you again for sharing your experience. It is a true joy to serve customers like you. we look forward to having you back with us again soon. Sincerely, Hotel Manager

Room was OK considering depressed market. FF&E is due for an upgrade. Would have liked another meat option for breakfast other than sausage. Room quality is on par with half of the casinos so if you want to avoid that in-your-face atmosphere this is a good choice.

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us.We appreciate your Feedback.We have taken note of these comments. Sincerely, Hotel Manager

The front desk people were great! Very friendly and nice. The room was clean and what you would expect for a Best Western. Breakfast was very good, eggs, sausages, waffles, toast, different juices and coffee. The hostess for breakfast was very nice and friendly. would stay again.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

Stayed for multiple days due to hurricane Irma and the staff was very helpful in helping us find what we needed. Had a king room and was spacious with a sofa instead of a chair. Breakfast was waffles, scrambled eggs and sausage along with danishes, cereal and yogurt. I would stay here again.

Ron P, Manager at Best Western Tunica Resort, responded to this review
Thank you so much for your recent stay at our property. By giving us your feedback about your recent stay helps us implement any improvements we may need to make sure that every guest, every time needs are met and exceeded. I hope everything is going well for you all. Our team will continue to pray for all hurricane victims. Next time your in the area please remember to stay at the Best Western Tunica Resorts. Thanks, Connie West Office Manager

The hotel has friendly and helpful staff! The hotel has a good breakfast selection for guests to choose from and the lobby area is well maintained. The rooms are clean, modern, and in good condition. The rooms come with a microwave and fridge which is a plus. Also, they have a working ice machine and laundry room. Overall a nice place to stay.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Tunica Resort and expressing your satisfaction through the review. Your review is very much encouraging and motivating for all the hotel staff. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

We had a family retreat and was wonderful. Hotel was very nice, clean and staff was very professional and help. Location was great. Breakfast was good, hot and filling. The staff was very nice and helpful. Pool was clean.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us here in Best Western Tunica. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

This place was very friendly especially Nikki! This place was clean and smelled very good. This hotel is quiet and peaceful with a really nice country atmosphere. This hotel is a real jewel in the area with surprisingly quick and easy straightshot access into Memphis with very little traffic. I highly recommend this hotel as a real value!

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a good experience with us. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

This was a nice place, bed was comfortable and staff was helpful. Breakfast was ok need mustard and biscuit so I can make a sausage biscuit. Did not use pool. The air conditioner in room worked great.

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for the positive feedback. We strive for great value, a great staff and great accommodations.Thank you again for sharing your experience. It is a true joy to serve customers like you. we look forward to having you back with us again soon. Sincerely, Hotel Manager

Bed was very firm. Shower head was broken. Orange juice tasted like water. Other than that the stay was nice. The hotel staff was very friendly. Check un was easy with a reservation. It was Not really worth the cost though.

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for the review. I'm sorry we failed to meet your expectations. I apologize that we let you down and assure that action is already being taken to make things better for the future. We'll work to provide a more consistent experience in the future. Sincerely, Hotel Manager

Hotel appeared to be very clean and it was quiet. The only problem was a clogged bathtub drain which I'm not sure was addressed cause it was still draining real, real slow after reporting. Was offered another room if they couldn't repair but know one said if they repaired or not. Other then the drain thing it was good stay.

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, We sincerely thank you for providing us with the reviews of our services and facilities. Also, we apologize for the inconvenience you experienced during your stay. We are constantly looking for ways to improve our services and improve the experience of our customers. I hope you will visit us again and see our commitment towards providing superior services and facilities. Sincerely, Hotel Manager

Nikki provided exceptional customer service from the time we arrive and throughout the weekend. She was warm and friendly and genuinely cared about our stay. Connie and Sheila was very helpful and customer focused curing checkout.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, We sincerely thank you for providing us with the encouraging feedback. It is very important for us to know what our guests think of us and it affirming to have such positive feedback. Your comment was shared with our staff and was appreciated.We look forward to seeing you again. Also, we hope you will recommend us to your friends and families. Sincerely, Hotel Manager

Room was great, clean and comfy. Breakfast was good value, enjoyed everything. The people working there are very polite and helpful. I would say there again for sure. The beds were very comfy., the room was close enough to make a short drive to the casinos.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, We sincerely thank you for your kind words about our clean rooms, polite staff and comfortable beds. We are truly delighted to know that you will stay with us again.. It is of immense pleasure to know that. We hope to continue providing you with excellent services. We hope to see you again. Also, we hope you will recommend us to friends and families. Thank You. Sincerely, Hotel Manager

The room we got with a military discount was fabulous and the best deal around!!. Connie at the front desk was very friendly and helpful (and I even caught her helping out in the breakfast area the next morning). Katrina did a fantastic job of keeping the breakfast area clean and the food plentiful and fresh. Facility is exceptionally clean. The outdoor pool was nice (wish it were indoors for the bad days, but!). So great stay!!

Ron P, Manager at Best Western Tunica Resort, responded to this review
Thank you so much for your recent stay at our property. We strive in customer service and making sure our guest needs are met and taken care of. We hope the next time your in our area you will stay with us again. On behalf of our team here at Best Western Tunica Resort's we would like to thank you for your business. Have a wonderful day see you next time. Thanks, Ron P

Everything about this hotel was great. There was an issue with the type of room that I booked online and upon arrival was given a different type. Nikki, who was so awesome, immediately contacted the general manager who gave her permission to make things right. She was super friendly and very sympathetic with the situation. Although being stuck in the middle of trying to remedy a guest issue and follow the rule of management, she went out of her way to find a solution. I was very pleased with the hotel overall and will definitely return. Thanks Nikki, you helped me kick off my birthday weekend on a positive note!

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you. I'm extremely happy that you had a pleasant stay.We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

Came to Tunica for company golf tournament. Hotel was close to course and convenient to highway. Not impressed by the casino hotels and their associated high costs. The room was not big but it was comfortable, clean and the breakfast was good. Biggest negative was no TV guide to tell what was on or coming up on the channels.

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Appreciate your comments. We take pride in this hotel and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you and you had nice stay.We are looking for ways to improve our service. We hope to see you again in our hotel. Sincerely, Hotel Manager

Fine place to stay. The only nicer thing would have been somewhere to get some outside walking in. Thanks for a great experience. Staff went above and beyond to assusre our comfort. Room was very clean.

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. I'm happy that you had a good experience with us.We're always working to get better. I hope you will give us another chance and see that what we're doing to improve and enhance the guest experience. Sincerely, Hotel Manager

Just went for an overnight stay and play at Tunica.We always stay in the casino hotel but my brother and his wife always stay with Best Western and they wanted us to stay with them.We liked it very much.We will stay again if needed.

Ron P, Manager at Best Western Tunica Resort, responded to this review
Thank you so much from our entire team here at Best Western Tunica Resorts for your resent stay at our property. We look forward to serving your hotel needs while you are visiting our area. We do hope to see you soon. Thank you Ron P.

Husband and I were in Tunica for a nigght of casino fun. Stayed over night here and was very pleased with great service and a very clean king room. Breakfast was good, eggs could have tasted better. Simple breakfast with sausage, yogurts bagels and waffles. Very close to the casino we played at (Horseshoe) would recommend.

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments.I'm very Happy that our hotel impressed you.We take real pride in this hotel and in serving guests like you. We look forward to having you with us again soon. Sincerely, Hotel Manager

To start off the lady at the front desk is amazing her attitude was great and very welcoming!!! The room Is super clean, the bathroom is clean ad can be too I love it!! I would definitely stay here again it had all the amenities you need!!

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, I'm Happy you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, we'll be here for you in the future if you visit the area again. Sincerely, Hotel Manager

Great hotel! Not in the center of the Casino strip, but still located close enough to easily access everything nearby without the exorbitant expense of some casino hotel rooms. The room was clean and large and everything was in working order, the staff was helpful and friendly, and I would definitely stay here again.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Greetings from the Best Western, Tunica. It is really nice to note that that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

My family of 5 stayed at the Tunica Best Western for 3 nights. The pool was clean and well kept. Breakfast was delicious with many options such as eggs, sausage, cereals, yogurt and waffles. The hotel was well maintained and clean. Fantastic customer service!

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Tunica. Glad to note that you liked the location, cleanliness and hospitality. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Hope to see you again very soon and experience a fine stay. Regards, Hotel Manager

I had a short stay, it was a clean place to get a few hours sleep . I never had any problem with any of the best western hotels. I'm a longtime member and will remain one i'm sure a long time. It's hard to tell it when you get a good service. I do recommend best Western.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western and appreciating the room and staff hospitality. Glad to note that you liked the location, cleanliness and hospitality. It is a pleasure to serve guests like you and your comments shall encourage us to serve still better. Hope to see you again soon!!! Regards, Hotel Manager

We were in town for the casinos. We stayed at Best Western as we couldn't get a casino room on a holiday weekend. We'd seen positive reviews about Best Western and decided to give it a try. The hotel was very clean, from lobby to room and it was raining yet the floors were spotless. The clerk at the front desk was super friendly and efficient. The room was clean ad well-equipped and breakfast was good, with several options.. Made our entire experience painless (wish I could say the same about the casinos, lol). We'll definitely stay here again next time we are in town.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Tunica and expressing your satisfaction through the review. Your review is very much encouraging and motivating for all the hotel staff. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

Good hotel for the price, cleanliness and friendly staff. Elevator was broken and we were on 3rd floor with heavy suitcases. A tour full of foreigners took over the breakfast area even putting suitcases on the tables so others could not use them. Couldn't get near the food.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Greetings from the Best Western Tunica ! Thanks for staying with us and the review. Nice to note that you liked the front desk service and enjoyed the stay. Shall check and correct your comment on the breakfast access. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager.

Awesome hotel the check in clerk was perfect she was so nice and helpful we stay here every year on our vacation and have never had a bad experience. Perfect place to stay we will be staying here again. Clean, quiet, helpful, fun, and friendly.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Tunica Resort It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services still better. Its our privilege to serve guests like you. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.

We stayed at this hotel from May 14th till 17th in room 312. The room was alright, except the toilet leaked. We told three different persons on the front desk, every morning an other person that our toilet leaked. They did not repaired it. The always suggested we move to an other room, but we did not want to pack our suitcases and unpack in an other room. The same three persons were told that the ice machine on the third floor did not work. We got three times the same response: they are aware of it. The floor in the hallway of the elevator was dirty for three days and this on each level. Every morning we asked if there was any yogurt. They always apologized and told us that, because the hotel was full during the weekend, they ran out of yogurt. My response was that it takes only 10 minutes to drive to family dollar to get some. When we checked out we spoke we the manager. At least she told us she was the manager. I told her that they do not match the Best Western standard.She proposed to double my reward points. I checked my rewards but they only compensated 500 points. We are Best Western Platinum members and stay every year several times at hotels. So we have seen some during our stay in the States. My suggestion is to avoid this place, they cut corners every where. The only good thing was the price.

Ron P, General Manager at Best Western Tunica Resort, responded to this review
Dear Amarillis Vos, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 662-363-6711. Sincerely, Connie West Administrative Manager Best Western Tunica Resort

First time staying at this hotel and we will be staying again every time we come to Tunica! My husband and I came for a weekend getaway and really enjoyed ourselves! Not that far from the casinos and places to eat.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

I recently checked into Best Western on the strip. It was Saturday April 22, 2017. I was there with my boyfriend for B'day. Checked in bout 4pm. Stayed at the Casino til maybe 2&3am. Showered, got in bed & within minutes we were biten. Pulled the cover back & a couple bedbugs were crawling around. Thats when we realized that the bed had been covered with 4-5 mattress pads. I guess that was for protection. Packed up & went to front desk & told them what happened. Not only were they NOT SHOCKED, they didn't even try to go check it out.Sad part is it looks very Nice & Clean... Never going back

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you for the review. I'm terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure you that action is already being taken to make things better for the future. Your experience is not an indication of how we normally do business, and we'll work to provide a more consistent experience in the future. Sincerely, Hotel Manager

Wonderful staff + Clean room + Awesome breakfast = a Great weekend! I thoroughly enjoyed my 4 night stay at the Best Western in Tunica. I had a wonderful, clean, non-smoking double room at a great bargain price! I will definitely stay there again when I am in the area.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

The place was clean the service was great I only had one complaint. The wall jacks and telephone did not work in my room I did not have light on one side so that I could see and the clock did not work nor did the telephone. But overall everything else was good.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

It was obvious that this hotel had recently been updated as the furniture had no scuffs or dents on it, and it even smelled like a newly remodeled hotel. It is VERY conveniently located near the casinos and the golf course, and it was almost half the price. I have stayed in both now, and I would choose this Best Western over the Gold Strike hotel. Hard to beat the convenience of just riding the elevator to the casino, but if you are willing to drive 5 minutes to save half the money on your hotel, this one is worth it. People were very friendly and the wi-fi and breakfast were both good. I would definitely stay here again.

bwtunicaresorts, Webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us newly remodeled hotel and that our amenities were to your liking. I am happy you like our affordable hotel then other hotels in town. We take real pride in this hotel and serving guests like you, and I'm very happy that you had such a pleasant stay. Sincerely, Hotel Manager

Clean property throughout, appreciated the frig and sofa in the room. The staff was so friendly, very nice! Great selection of hot breakfast items in the lobby. We enjoyed our stay and plan to recommend.

bwtunicaresorts, webmaster at Best Western Tunica Resort, responded to this review
Dear Guest, Thank you so much for your comments. I'm pleased you had a good experience. I'm extremely happy that you like staff,location,breakfast,rooms & had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

Looking online i was shocked to find casino hotel prices at the same or lower than this listing, however, I soon realized that the casino hotels also tacked on a "resort fee" between $15 and $30 (sometimes for amenities you shouldn't have to pay for: wifi, pool, excercise room.) So I was very happy to book this hotel at a reasonable price. Overall it was a pleasant experience: the check in at front desk wasn't necessarily hospitable but was efficient (and if i have to choose between the two I'm fine with the later), the room was a nice quiet location on the first floor, the breakfast was exactly what we've come to expect from "warm continental" and was consistently maintained throughout the breakfast serving. The bathtub was huge, so if you have kids or decide to take a nice soaking bath you won't feel like a beached whale. The grounds, facilities and decor were well maintained and looked fresh and up to date. Two things probably deserve attention: the microfridge was unpluged when we got into the room (this is the second Best Western I have found this in so I'm not sure if it is a power saving effort or if it gets unplugged for housekeeping) but it required us to move the credenza that houses the chest of drawers, microfridge, microwave, and tv just to plug it in (not an easy feat- so if you use this make sure you check it before placing anything inside, you might have to enlist help moving it), the second item was that the fitted sheet seemed too small for the king sized bed and kept springing up from the corners and enveloping us during the night. This gave us two options: getting out of bed several times to redress the bed or forget it and sleep partially on the sheet and partially on the mattress cover. Which in itself is a small grievance until you see my picture of the mattress cover... Still, these were minor enough not to discourage me from rating it 4...I'd stay here again!

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, I appreciate your comments. I'm pleased you had a generally acceptable stay and you will be staying with us again. For any ways we let you down, I apologize. You can be sure that nothing matters more to us than providing a great guest experience, and we look forward to the opportunity to serve you again in the future. Sincerely, Hotel Manager

The only thing bad about our stay was from 3 to 5 in the morning the people in the next room were loud and slamming doors. The food was good but I have had better at other Best Western hotels. Overall it was ok.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, I appreciate your comments. I'm pleased you had a generally acceptable stay. For any ways we let you down, I apologize. You can be sure that nothing matters more to us than providing a great guest experience, and we look forward to the opportunity to serve you again in the future. Sincerely, Hotel Manager

Beautiful property.Minutes to the casinos and nearby Memphis is only a half an hour away. Clean and comfortable with a very nice breakfast. Close to the attractions yet peaceful and very comfortable when you need to relax.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways, clean room and including the breakfast. We focus on offering an excellent experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here for you when you need us. Sincerely, Hotel Manager

Stayed one night. Not bad when you just need a place to sleep. Bed, pillows, and pull out couch seemed a bit worn. Again 1 night just to sleep versus driving was fair for price. Did not have the breakfast fare. Left early before sunlight so as not to change my rating.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you find your stay good. I apologized for the worn couch and bed. Management was informed about the comment and suggest for repair and replace. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

This Motel is a little out of the way for me, but its worth the extra drive. I like the breakfast, it gets me going in the morning. Very convenient and I can go back to the room before I check out. Diver Dan O

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your kind comments. I am pleased you like the breakfast and our hotel very convenient. We take real pride in serving our guests and are glad we could be of service to you. Sincerely, Hotel Manager

Just Pass if you can. Their prices might be lower but I guess you get what you pay for! Customer Service is awful. I booked the hotel and called the hotel before I confirmed my reservation about two specific needed request. The employees that booked my reservation was new and meant no harm in her lack of knowledge about the hotel. Upon our arrival we received our key and went to our room. It was not accessible and it did not have a roll in Shower or a sleeper sofa. Both things I specified I needed before I made my reservation. They did change my room to the first floor and an accessible room right by the lobby. It did not have a sleeper sofa but did have a roll in shower. Before I did receive the room change I had to explain my disability to the front desk which is absurd. I have a spinal cord injury and I am hemiplegic. I cannot get into a bathtub so that was my complaint number 1. I had to stay here from Wednesday night until Sunday! So it was a necessity to take a bath. The front desk man was rude because I was upset that neither of my request had been honored. I never got loud or belligerent in any way. I asked for the managers name as I wanted to discuss the issue with him. I ran into the manager in the lobby coming back to the hotel the next day and upon introducing myself, he informed me that he knew all about the situation and truly seemed in a hurry and though he may have felt that he knew all about it. I had a right, in my opinion to tell him my side of story. He informed me that he would review the cameras that had audio and video. I was aware that they have cameras because the gentlemen the night before informed of that when I asked for the manager's info. The positive point is that they are a team whether one is right or wrong they are going to protect each other. The next day the girl that made my reservation apologized and truly I do not hold her responsible. I do understand that mistakes happen. I would have been ok with the mistakes that happened if when I brought them to their attention their attitude woukd have been that of hospitality. The gentleman that was working the night of our arrival did try and locate a roll away bed for our room for Friday night when my additional guest would be arriving. This is a very tight fit for a roll away bed. We were expecting a sleeper sofa. The manager said they do not provide roll away beds but their website should be updated because it says they do. Fast forward to Friday as I have tried to keep to myself, I was in my room most of the day and wanted housekeeping to tidy my room before my guest arrived. Well needless to say it was 2 before he came back to clean my room because I was in the shower earlier when they came by and I asked for 10 minutes. He came back after an hour or so, but totally unprepared to clean my room. He picked up the dirty towels, emptied the garbage because I asked, and told me he didn't have his cleaning supplies. So he threw towels in the bathroom didn't clean didn't make the bed replace the coffee or toilet paper. The room needed toilet paper so I tried to catch him in the hallway but instead got the front desk clerks attention and she said she would bring some. She did and I explained that housekeeping did not clean and she made excuses for him but there are none, but at least they have that team thing going for them but definitely not the customer service thing in any category. I have never felt more miserable at a hotel! I will definitely NOT stay here again and wouldn't recommend it. I hope I can survive until Sunday! I haven't tried the breakfast but it looked decent our first morning here. The lobby tables were dirty in the eating area all day Thursday but I have just tried to stay in my room because it is just an uncomfortable situation and being right by the lobby in the first room and all the employees are aware of the situation. There are dead crickets in my room on the floor and I pray the sheets and comforter were changed before we got here. I am just very unhappy about the entire experience of which I paid for! I hate to give bad reviews and the manager asked me to be sure and give them a good review on trip advisor but it only got worse not better so I just couldn't help but be honest. This was just my experience.

ronpatel, Manager at BEST WESTERN Tunica Resort, responded to this review
First off I want to apologize for the inconvenience you had. We reviewed the cameras and found that our staff went over and beyond the entire time of your stay. The young man you checked in with was nothing short of accommodating. I admit they relayed the wrong information concerning the room type, but the fact is none of our handicapped rooms come with a sofa on the basis of, we want more room in the guest room just in case of wheel chair accessibility. That miscommunication we take full responsibility for. The manager was extremely nice to you, not to mention one of the staff you didn't even come in contact with went over and beyond and went and purchased you a roll-a-way bed to make your company's stay just as pleasant. We were never aware of the "crickets" you saw and your room did get cleaned after you asked, it just was not as soon as you thought. We want to make a guest stay here at the property feel as warm as home. Please do not hesitate to stay with us again.

We stayed here on the first night of a two week trip, and were pleased with the entire experience. Tonya was on duty when we checked in and was most helpful. Our first room had not been cleaned because the owner of the motel had been staying there and had not notified anyone when he left earlier that day. Tonya immediately got us to a ready room and got the cleaning staff to service the other room. The room was clean, well stocked and the bed was comfortable. Tonya also recommended The Hollywood Cafe a locally owned cafe mentioned by John Grisham in some of his books. Great Food. The motel is not a glitzy as the casino's but a better value.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Valued Guest, We are glad to know that you liked the stay and hospitality. Nice to note that you liked the hospitality and appreciating Tonya. For us customer satisfaction is the best reward for whatever we offer. It's a privilege to welcome you and we look forward to welcome you again soon!!! Best Regards, Hotel Manager.

First night stay as soon as we walked into the room horrible odor and the coat hanger next to the mirror was on the floor. they charged me 32,000 points for 1 night stay. on the second day i went to book again for that night i looked my points was not there i called the hotel and they said i had only been charged once. I then called customer care and they called the property and told them of their mistake and since I was needing another night and the points were missing i couldn't stay in memphis that night i asked since they had already charged me for a 2nd night could we just stay there so I had to drive the hour back to mississippi to stay at their location. On the 2nd night the room #231 the tub stopper was missing which made it difficult to give my 2 year old a bath we had to stuff a washcloth in the hole and then the tv remote didn't work and it wasn't the batteries bc the light was blinking on the remote. The staff was so nice and welcoming but the rooms need a lot of work.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Valued Guest, Thanks for writing the review and observations. We apologize for whatever may have happened howsoever. Please note that we have investigated the unfortunate trouble you had, but have taken remedial steps to see that it never happens again to any of our guests. Glad that you found the staff hospitality satisfactory. We have done a thorough check up of the rooms and taken steps for maintaining the best cleanliness in the rooms and premises. Once again we are sorry for the same and please do rethink and visit us. We will see that you get a nice experience. Sincerely, Hotel Manager.

Nice clean room. But had a smell, I think the aftermath of a bad puppy! I had Lysol! Gone! Good price!!!! Refrigerator, microwave and free breakfast nice!!!! Staff good. Bathroom very clean! Like the Tunica area!

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that we provided a great experience for you. It was nice to meet and serve you. I hope you will make us your first choice if you visit Tunica again. We take real pride in providing the best accommodations in the area. Sincerely, Hotel Manager

Stayed 1 night with my 81 year old father. Later that day they accused me of taking towels with me when I left. They charged my credit card $69 for the towels. I did not take the towels. Don't stay here!

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Valued Guest, Thanks for your stay and the bringing the issue to our notice. We regret such a happening howsoever it may be and our apologies. We shall definitely investigate and take appropriate steps. We take our guest reviews quite seriously. Definitely you will never have such an experience. Please reconsider your decision. Sincerely, Hotel Manager.

Great staff..food good but not great..great location..quiet.. Met a group of about fifteen golfers who were in town for some relaxation and a bunch of golfing..told me they stay here whenever possible..works for me as there is a beautiful golf course right up the street..wish I were there to play golf but only business this trip..will return in the near future and will have my golf clubs next time...Five star no but definitely a strong four thanks to STAFF...

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Valued Guest, Thanks for your stay and offering your opinion. We try to provide a great value for our guests and glad to note that you liked our staff hospitality and food. Nothing is more important to us than the guest experience, and I assure you that we shall strive the best to give you a still superior stay. Please do visit us and have a new experience. Sincerely Hotel Manager.

This hotel was available at a good price and close to the casinos. The breakfast was good, but seemed liked everyone was waiting on the waffle maker. Pool was outdoor and small, but was enough for the kids to play in. Seemed like a safe area.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Valued Guest, We are glad to know that you liked the location, price and breakfast and for appreciating them.For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager

Tunica, MS was our stop on the way to Tennessee for the long Labor Day weekend. Tunica itself is desolte, and it was obvious upon arrival we'd chosen the best of the small splattering of hotels. I do not usually stay at Best Western brand hotels. The first room had stains in the sheets, so we requested a new room. The front desk assistant and all staff encountered were very nice and courteous. Breakfast was basic eggs and sausage with a waffle maker and yogurt. If I somehow landed in Tunica again I would probably stay again.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us during your recent visit to our area. We appreciate your review and also the observations.We are addressing your observations related to the room features and cleanliness and of course the breakfast. You shall definitely find the difference during your next visit. Glad to note that you liked the overall stay and our hospitality. We await your next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager

We loved staying here when we go to the Casinos. The staff is always friendly and helpful. They read and listen to customers review because they final have Yogurt on the breakfast line!!!!!!!!!!!! Hurry!!!!!!!!!! Cary is the best clerk, they all are but he really helped us out on a reservation problem we had. And he has seen Dolly Parton in concert nearly 400 times. They treat you like they see you all the time. Comfortable feeling while traveling!!!!!!!!!!!!

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Valued Guest, We are glad to know that you liked the location, breakfast and for appreciating them. Nice to note that you liked the hospitality and appreciating Cary. For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager

There were bugs in the bed!!! The front desk clerk said maybe I had a pet room... I have since been told they were bed bugs. I emailed the owner & have yet to hear back. The front desk staff was nice at check in even though the computer wasn't working & they didn't have my reservation.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you for choosing the Best Western during your visit to Tunica. We are sorry that it wasn't the pleasant experience as you expected. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the cleaning and maintenance staff has been instructed to check the amenities and hygiene level and to ensure that they are in the best condition. We have also taken pest control measures to the entire property. We take our reviews very seriously and hope to see you again. Sincerely, Hotel Manager

This hotel was a great find. The service was great with all personal being very professional and helpful. The room was clean and comfortable. Breakfast was excellent with good choices. The price was the best find of all.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and services at our hotel during your visit to Tunica.Glad to see your positive observations which shall definitely make us run that extra mile. We look forward to welcome you again soon!!! Best Regards, Hotel Manager

Stayed at the Tunica Best Western while on vacation and traveling. The staff was extremely friendly and helpful when asked about local land marks and places to eat. They were very helpful. The hotel was quiet and comfortable and we had a good evening stay there. Would highly recommend this hotel to anyone.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for taking a moment to comment about our hotel. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too. Sincerely, Hotel Manager

Good service! I like to stay here when I have an early flight out of Memphis, TN. It is right off of Highway 61 and the staff are friendly, accommodating and remember me from past visits. The free internet service works well. If you don't have a computer, there is one in the lobby that is available to use. The rooms are average size but they have good lightening and the bed is comfortable.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

The Best Western Hotel in Tunica was a very pleasant experience. The hotel was lovely, super clean, attractive, and comfortable. The breakfast was delicious and the offering was great. We wanted to stay at a casino hotel but they were all full so we opted for the Best Western. We certainly weren't disappointed in any way.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

We were looking all over for a decent hotel to spend the weekend in the Tunica area. The other hotels are so pricey o the weekends and I went online and found this gem. Good to see such value, cleanliness and care at a rate that is affordable.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

The Best Western staff was very professional, helpful and acomadative to our travel stay needs. Morning breakfast was well prepared and tastefully displayed and maintained during our four day stay. The property is convenient to all of the area casinos.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

We were very pleased with this hotel. We booked online, therefore, the price was very reasonable. We were greeted upon walking in and given a room quickly. We were informed of hotel amenities which included a hot breakfast, free wifi, pool, and given complimentary water. Coffee was available in the lobby. We were also given suggestions for good dining places. We were traveling on a motorcycle on a rainy day and were allowed to park our bike under the awning at the entrance. Only one restaurant close but several casinos a few miles away. Wifi was available and accessible although signal was not real strong.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

We enjoyed our stay. Katie was very helpful and friendly..she is an asset to the company. Room was very nice and breakfast was great. All casinos were handy...very short drive. We will stay at this property again

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager

Great hotel for a one night stop-over. Quick and efficient check-in. Modern hotel well located just off the 61, clean, very good room. Breakfast was very good, and the room very clean . Very good value for money.

Katie was the BEST. If I knew she would be there I would not stay any where else. She was so sweet, helpful, and funny we hated to go to our room. Some other places could take lessons from her. Her boss was very nice too, though we didn't see him much.

Hotel is in great location. The lobby was very clean and we were greeted upon walking in. Check in was smooth since I paid online. The room was ok, beds weren't very comfortable, there were hairs in both of the beds. Water pressure in shower was not good, water did not get very hot either. We also missed breakfast so I don't have an opinion on that. Overall it was an okay place for one night.

I dont think we will ever stay anywhere else after driving several hours and getting rude customer service at Close casino hotel this gem appeared clean ,quiet and the staff willing to ensure guest are satisfied

We had a fantastic time in tunica and best western we always have a pleasant stay. We come every year and stay with them. We never make reseveration but we always get a room love love love this hotel. You get breakfast ever morning awesome and the rooms are faboulous. Very very clean.

Check in staff was friendly. Room was clean and orderly. Breakfast was good with hot eggs, sausage and bacon. Pool was closed entire time there. Staff said they had a lot of rain and have been unable to good water balanced. I would stay here again.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

Close to casinos Great breakfast..comfy bed and pillows. Magenta haired agent was sweet and professional. Who cares what color her hair is.The room is spacious and has king bed and sofabed. Flat screen tv and newly renovated. Great value.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel continues to impress you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

Good location, well outside of Memphis, yet easy to access via a good freeway. Good room which was quiet, spacious, clean and well maintained. Excellent value for the cost of the room. Close to the casinos and the Mississippi River.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

Nice place to stay. Had a comfortable bed. Good and fast internet. Very good breakfast with crisp bacon. Would recommend this hotel if you are going to spend some time in the local casinos. A much better value than the casino hotels. It was an unbeatable value for the area.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

The hotel itself is great and clean nice friendly staff. The person who checked us out was very customer service friendly, the only complaint I would have would have to be on the disturbing pink hair desk lady that checked us in I was shocked to see such a nice hotel with someone unkept as she was when I entered my first impression was this might not be the place to stay she ended up being nice but the hair has to go not a professional color.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

My husband and I checked into a room at the hotel...The lady at the front desk was not very professional..not only in her actions, but her demeanor was unprofessional. The pink hair was shocking to say the least.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you because the person at the front desk didn't meet your standards of professionalism. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

For the weekend rates it was better than most in the area and the staff and hotel itself were very good. The complimentary breakfast was very very good with a nice variety. Overall, it was a good stay

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

The first room we had the refrigerator made noise, the toilet ran and the elevator made a very loud hum, we requested a new room and was moved to the 3rd floor . In the new room all the mirrors were smeared as if wiped with a dirty cloth. The noise from the elevator was no better and woke us up all night as people came back to their rooms. The one thing that really ticked me off was the wifi, I had work I needed to do over the course of the weekend and I was unable to connect! I know it was not my computer as I was able to pick up the wifi signal from the Days Inn 2 blocks away and connect anywhere else we went, I even turned off my firewall. I could not use the computer in the lobby as I had to connect to my computer at home. Calls to the 800 number did not solve the problem and the only thing they told me a the desk was it had to be my computer because theirs was working. My wife was very upset as this was our anniversary and we were not able to make our planned stops on Sunday as I needed to get home to finish my work. Priceline had you at an 8+ rating but this was NOT an 8+ experience. Call to the hotel has not been returned. Breakfast was good. If booking this hotel ask for a room as far away from the elevator as you can.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

Stayed here three nights while we played golf. In the evenings checked out the local casino and the restaurants in them. Hotel very clean, great beds, nice furnishings, free Wi-Fi, nice hot breakfast and very nice staff. Everything you might want and the price was good.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

We have stayed at this hotel before (had been about six years) and since the last time this was so much better. Even the fold out couch was comfortable, the breakfast was good in the morning also. We only stayed one night, on our way home but it was a well rested night.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us again and for noticing our many improvements. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

I absolutely love this Best Western. The hotel staff are amazingly friendly and helpful. The rooms are always clean and the beds are a dream. I strongly suggest if you are in the area stay at Best Western on Casino Strip

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, We thank you sincerely for your review! We take pride in our staff, and glad you had a great experience. The quality of our amenities and services are what keep great customers like yourself coming back. We appreciate your business and continued support. We look forward to serving you on your next stay with us! Sincerely, Hotel Manager

Clean rooms, great hot breakfast. Friendly staff, the only complaint was that the entrance doors do not lock from the outside. Nice with the refrigerator and microwave in the room. We would stay again.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, We genuinely thank you for the positive review! We are delighted that you enjoyed the many amenities we offer. Your review gives us priceless feedback we use to make our guests experience better for future stays. Thanks again! Sincerely, Hotel Manager

The Best Western was just down the road from our event at the Paul Battle Exposition Center which made it very convenient when we attended a recent AQHA horse show in March 2016. We loved the breakfast and when the room that we were in had a noisy bathroom fan motor they relocated us with no issues! Thanks Best Western1

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you for the positive review! We are always glad to hear positive feedback from clients that enjoyed their stay. We are fortunate to be located by many convenient outlets that benefit the overall experience for our guests. We encourage all guests to communicate with us on any and all issues from switching rooms to needing additional room refreshments. We strive to make every guest a lifelong customer. We thank you again for your review and your business! Sincerely, Hotel Manager

this hotel was very close to the area we needed to be and also the casino's for the adults. there was a mixup with our room type but was quickly corrected.breakfast was good, plentiful and fresh. the only disappointment was the pool was outside so we could use it in February. the front desk was great. especially the young lady in training, beautiful smile.

Everything about this hotel was great. From the check in to the check out. The beds were comfortable and it didn't hurt that the elevator was up and running this time. I always enjoy it when I stay here.

My wife and I stayed 4 nights while showing our horse at a Gypsy Horse show, The hotel is very clean and well kept. Breakfast was minimal, but all fresh and coffee was much better that Holiday Inn coffee. The bed was very comfortable. We would definatelt stay there again.

Good clean room in Tunica and the breakfast was real good. We arrived early evening and the front staff was friendly and quick to get us in our room. The parking was easy and access to our room was quick. Good clean room and very good value for Tunica casino area.

I really enjoyed staying at the best western.... I love that it gives a full hot breakfast not just a continental breakfast. I have always enjoyed staying at a best western. Can't wait to go back to Tunica, MS.....

My boyfriend and I visited some of the Tunica Casinos on Valentine's day. We stayed the night at the Bestwestern. Our room was spacious and clean. The hotel was convenient to all the casinos. I will definitely stay there again.

Very clean, quiet, comfortable, had refrigerator, microwave, couch. There was coffee and tea in the lobby with flavored creamers. Full hot breakfast with all choices including waffles. We had friends meet us in the lobby, had coffee and visited before going to the casinos.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us at our quiet, comfortable hotel. I'm very glad that our hotel impressed you in so many ways and that we could serve as a meeting place for you and your friends. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. Sincerely, Hotel Manager

We found BW hotels a great value for our money. We have not traveled by car for a long time. i regret noy looking up BW before we started this trip. It was our pleasure to stay in your chain. We had one small issue in Biloxi. How to start the shower. It was quite simple just pull the drain down from the nosell. We had never seen this arangement before!

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. I'm also glad you worked out how to use the shower! We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

This is the Best Hotel Stay I have stayed in, Excellent customer service from the staff. The Full Hot Breakfast Buffet was excellent. This Hotel is newly renovated. I would Highly recommend this hotel.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would recommend us to others, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

Just a bad hotel over all and very unclean. They say newly remodeled but it looks old, dirty and dark. I'd stay at a casino hotel verses staying here in a dirty remote field. The heater unit did not work right and the only saving grace was the check in girl. She was helpful and seemed to care, the check out lady was rude and did not say a word to me during check out.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you for the review of our hotel here in Tunica. I'm terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down. Your experience is not an indication of how we normally do business, and we'll work to provide a more consistent experience in the future. Sincerely, Hotel Manager

Nice motel. Needed a place to stay while traveling. Very welcoming motel. Breakfast had all the hot items most Best Westerns have but sausage was limp and not browned. Other breakfast items were OK. It was a little more expensive than the casino motels but stayed at Best Western because of promotion to get points.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. I apologize that the sausage at our free breakfast wasn't to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had an otherwise pleasant stay. Sincerely, Hotel Manager

loved the staff. this place is amazing! Tonya is lways amazing when Im intown. I see why they have kept her around so long. The renovation is beautiful and they have added more to their breakfast. I would recommend this place to anyone going to Tunica! Just ask for Tonya and she will make sure you "feel like you're home.

The Best Western Tunica Resort was exactly as advertised. I got a nice room with nice amenities for the price advertised with no hidden fees or conditions. I also got a good night's sleep. I will definitely use Best Western again!

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with Best Western again, and I hope you have the opportunity stay with us here in Tunica again soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

Great experience overall!! The front desk employee was extremely nice ( 1 AM ) . The lobby was clean and fresh coffee aroma made it feel inviting. The room was very clean and cozy. Just what we needed for our spur of the moment trip to Tunica. The free breakfast the next morning was great and delicious. The rate for our room was fantastic . Much better than the $150 rates the Casino's wanted to charge us..even after spending the day gambling there. We did not make reservations in advance not knowing how long we would stay. This overnight stay was perfect!

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities and an excellent staff. We take serving our guests here in Tunica very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you. Sincerely, Hotel Manager

The handicapped rooms are on the second floor and while we were there the elevators were not working. We had to be moved to a non-handicapped room on the first floor. Not good. Plus, after we got home, we had an outbreak of bedbugs in our house. I can't help but think this is where we got them.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for your comments. While I can assure you we have a clean and insect-free hotel, I do sincerely apologize to you for the elevator problems and other circumstances that resulted. This is an unusual occurrence, and I regret that we didn't have accommodations more suitable for you. Action is being taking to prevent this problem in the future. Sincerely, Hotel Manager

I was satisfied with the room; it had a microwave and refrigerator and the bed was very comfortable. Tonya, who checked us in, was very accommodating to our needs in ensuring we got a room close to an entrance and quiet. She also gave us the location of a good little cafe to eat. This was a medical trip so I was interested in a close location to the medical clinic and easy access to rooms due to my husband's mobility problems. The free breakfast was good also.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

My family and I stayed here because the rooms at the casino were booked, and I was pleasantly surprised. The room was large. The bathroom was spacious. The room had great amenities. It was clean, the service was friendly, and the price was great.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us at our affordable hotel near the casino. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

I recently stayed a couple of days at the Gold Strike but was unable to get a reservation for Saturday. I decided to reserve my third night at the Best Western Tunica Resort and was not disappointed. I was given a king room that was very clean and quiet. It had a microwave, refrigerator, a comfortable bed, plenty of hot water, free Wi-Fi (that worked well), and a friendly staff. The free breakfast included eggs, bacon, sausage, cereal, fruit and waffles. It exceeded what I would expect for a property in this price range. I would definitely stay here again.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, I'm glad we could accommodate you when the casino could not. I'm also pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Sincerely, Hotel Manager

Room was larger than expected for the value price. Beds were comfortable. Wifi was reliable. Ditto on other reviews comments on cleanliness and good staff. Easy to find - just a few yards off the main highway, and close enough to be at Casino's in 5-10 min. Much more attractive & desirable location for an overnight stay for me than being surrounded by neon!

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

We were in town to attend The Oak Ridge Boys concert at the Horseshoe Casino. I am glad that I chose this Best Western - we enjoyed our overnight stay very much. The upgrades are wonderful and our room was very neat and clean and the king size bed was very comfortable. We also enjoyed the breakfast on the morning we were to leave. Overall this was a very good experience and we will be back.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you so much for your kind words about our hotel and the free breakfast we provide. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. Sincerely, Hotel Manager

When I arrived on a Wednesday night, the handicap room I had booked did not seem to be available. I had booked and needed a handicap room on the first floor. To complicate matters, the motel elevators were out of order (and remained so four days later)The reception desk staff person reviewed all the available rooms in the system, got me into an appropriate room, not only as to type of room, but also location to the lobby area considering my specific disability. My room was clean, comfortable, quiet and restful. If I stayed there again, I would want the same room. Great Job!! Next, on the following Friday, a member of my travel group had an accident, which put my departure date, even how I would get home in question. I called Best Western and the (different) desk staff person not only took care of the immediate need, but she was there when I finally got in that night. She was reassuring, saying go rest, she had made notations of my situation to pass on to the morning staff, and room and rates were assured. Great Job!! The breakfast items were presented well, kept stocked, and the seating area kept clean. My only minus items were: not having the type of room I needed when I arrived (but this was handled very well), the lack of elevator (I witnessed many guests of all ages having to go up-downstairs with luggage, and some almost mis-steps) and the lack of available staff to help me with my disability re: bags/luggage nor to help others given the disadvantage of the out of order elevator(s). Mind you, every staff person I came in contact with was considerate and helpful when approached.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you so much for your kind words. I'm glad we could accommodate your requirements even though there were some concerns at first. We're always happy to do whatever is necessary to meet guest needs. Nothing means more to us than enhancing the travel experience of those who choose to stay with us. Sincerely, Hotel Manager

Guest service was greeting, prompt and personable. Even though we had issues with Frig and microwave it was a simple power issue that was Promptly taken care of in minutes. They also experience an elevator outage that was (I believe ) an Ottis Elevator Company miss hap.The elevator company should have express ordered what ever they needed to solve their clients need and opinion DID NOT. It was out the duration of our stay.

bwtunicaresorts, Webmaster at BEST WESTERN Tunica Resort, responded to this review
Dear Guest, Thank you so much for your kind words. I'm glad you had a good experience here. I do apologize for the problem with the elevator, which was indeed made worse by lack of attention and speed by our elevator company. You can be sure that we always do what we can to make the guest experience here as nice as possible. Sincerely, Hotel Manager

My family and I stayed on a Saturday night, spur of the moment trip. The rate was a little too much but the room and the tub was worth it in the end. I got a great night sleep. The breakfast was good...eggs, bacon,sausage, waffles, muffins, toast..etc. The service and the people were sweet!!

The room was clean which is the most important feature of any hotel. I skipped the breakfast so I cannot tell if it is decent or not. This is a good hotel for the price. I was staying one night and the room was clean and hotel quiet.

Great place, except the sulfur in the water. Cleanest room we have seen in a long time. Good location and easy to find. The sulfur caused my wife to break out all over her body since she took a shower and didn't know the water was like that until she was in it. The water could be filtered and remove the offensive sulfur from the water. Breakfast was good, but nothing special. Service was average, nothing stands out.

The staff were nice the over all appearance of the hotel was good Some of the rooms need a good cleaning and inspection for broken items, the breakfast need to be upgraded watery eggs and paper bacon not enough fruit to choose from only apples

Comfortable and clean room, much more than we were expecting. Lots of choices for breakfast. Friendly and helpful staff. Pool could have been cleaner, but was nice for an outdoor pool. Would stay again.