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Best Western Plus Hotel Cascade Inn & Suites,  Troutdale

4.5/5  - basé sur 422 notations.
23525 NE Halsey Street, 97060-2814, Troutdale, United States - Voir la carte
+1 503 491 9700 +1 503 491 9353

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Piscine chauffée
    Piscine chauffée
  • Parking extérieur
    Parking extérieur
  • Coffre-fort
  • Sauna
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Note des voyageurs TripAdvisor
Sur la base de 422 avis de voyageur
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Primé du 2015 TripAdvisor® Award pour l'excellence. Cet hôtel de Troutdale, Oregon, se trouve au coeur des plus beaux sites naturels de l'Oregon. Situé à l'entrée de la gorge de la rivière Columbia, mais seulement à quelques minutes du centre-ville de Portland, cet hôtel permet aux visiteurs de découvrir les paysages extraordinaires de la gorge sans être trop éloignés de la capitale de l'État. Les clients du Best Western Plus Cascade Inn & Suites bénéficieront d'un service amical et d'équipements de luxe tels que la télévision par satellite, des matelas à plateau-coussin de luxe, l'accès à Internet haut débit, un petit déjeuner chaud gratuit, un parking gratuit, des journaux gratuits, une soupe du soir et des petits gâteaux offerts à la réception du lundi au jeudi. Cet hôtel de Troutdale dispose également d'une piscine couverte chauffée, d'un bain bouillonnant, d'un bain de vapeur et d'une salle d'entraînement. Il est entièrement non fumeur et n'accepte pas les animaux. À l'extérieur de cet hôtel de Troutdale, Oregon, les clients découvriront un immense terrain d'aventures et de jeu en plein air où ils pourront faire de la randonnée, du vélo et du ski au Mont Hood. Les personnes qui recherchent des activités extérieures plus reposantes pourront découvrir la route du vin de Willamette Valley, visiter la cave de vinification, la distillerie et la brasserie McMenamins Edgefield Winery ou les magasins de Columbia Gorge Outlet. Les autres attractions et les équipements proches incluent le centre de congrès de l'Oregon, les roseraies de Portland, l'aéroport international de Portland, le centre universitaire de Mount Hood Community College, le Zoo de Portland et l'Edgefield McMenamins historique. Bien que cet hôtel de la rivière Columbiasoit situé au coeur d'une zone de loisirs et d'aventures en plein air, les voyageurs d'affaires bénéficieront d'un environnement silencieux, d'un accès à l'autoroute et de la proximité avec des entreprises locales. Passez un excellent séjour !

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Avis de nos clients

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Basé sur l'avis de 422 voyageurs
Certificate of Excellence
Très bon
En couple En couple 144
En famille En famille 151
Escapade entre amis Escapade entre amis 29
Professionnel Professionnel 68
Voyage solo Voyage solo 11
Rapport qualité / prix
Best Western Plus Cascade Inn & Suites,Troutdale
  • 3
    « A bit disappointed in this visit »

    In summary I'd say this motel, where we've stayed often because it is close to friends, does not currently rate a Plus from Best Western. Over the last 8 years we've stayed at this motel 2 or 3 times/year because of location. I might stretch my rating to 3.5. There are some good features: ~ Motel is located just 2 blocks off I-84 and before you get into Portland proper so it can be convenient for someone coming in from the Columbia Gorge or going that way. ~Rooms have a microwave and mini-refrigerator. ~Rooms are quiet. ~ Attractive carpet and wall paper. ~Several free area newspapers each morning. ~Free internet and many TV channels. Here are features that are not what they have been in the past: ~Friendly service used to be something to look forward to. On this visit the front desk person displayed very few customer service skills - she answered in single words, no smile, I felt she was displeased to see us. (The manager appears to be the same as in the past and she is capable and friendly.) ~We were given 2 keys and neither worked. The following morning we had key problems again. The young man at the desk said that has been happening and the key strip needs to be wiped with alcohol. Then for heavens sake do it or replace the system! ~Breakfast is now average rather than excellent, with the usual egg-product patties, tator-tots and sausage, nice make-your-own mini-Belgian waffles, breads, yogurt. I do like the small cups of cottage cheese. ~The facility is not quite as clean as it used to be: the front door is dusty and water spotted, the lounge window has large smears, the halls have been vacuumed but not right into the edges and the same with the room carpets. It's just not the super tidiness I experienced in the past. I will try this motel again and hope for improvement.

    « Very Nice Place, Ignore Negative Reviews »

    Nice location, rooms and breakfast. Very clean pool, spa and sauna. Very friendly people and quiet. Saw reviews of folks complaining about certain things, I had no issues and would stay again. Some people just like to complain and crab


    Located about 12 miles outside Portland at the beginning of the Columbia River scenic highway. Multi story hotel with l arge standard rooms with very good bed and good bathroom. Fridge microwave in room, Continental breakfast included. Friendly staff. Recommend, Hope this helps.

    « Under Construction »

    This was a nice location for the most part, however it would have been a courtesy to let me know they were in the middle of construction project. This caused a limited number of parking spaces and restricted maneuvering in the parking lot. I did have damage to my rear bumper from someone backing into me.

    « Nice clean hotel »

    Very clean and recently renovated hotel. Has microwave, refrigerator, hair dryer that ISN'T attached to a wall! Free internet. Good location for us as family was just down the street. The bed was comfy, although the pillows were small.

    « Definitely Not »

    We've traveled to the Columbia River Gorge a few times each year for the past 5 years. We've nearly always stayed at this hotel the night we get into town or the night before we leave, or both. Gets you close to PDX, but just outside the busy fray. Never again. It's clearly under new management or something has happened. This time, the young lady at the desk was not friendly and barely spoke. We were given room 325, which we had to decline because it smelled like a wet, stale ash tray. We were then begrudgingly given room 124. Then the keys did not work. Again, no apology. The air conditioner did not work. The air hung in the room, and we did not dare sleep with the window open as we were on the ground floor. The bed pillows were bizarre, square, and the size you would give a toddler. We requested more pillows, but only 2 more tiny ones arrived. Most importantly, the mattress was so worn out and hard that neither of us slept more than 3 hours. I got up at midnight feeling like I had been punched between the shoulder blades and kicked in a kidney. My sister's hips went numb. I'd try to book a night on a pallet of 2x4s at the local lumber supply before I'd sign up for this again. We were so anxious to leave in the morning, we left without the breakfast and headed to the airport---where, sad to say, we were far more comfortable.

    « Disappointed »

    Hotel guest room services were lacking. No one came to make up the room until 4:30 pm. Breakfast food service was disappointing. Trays stayed empty waiting for eggs and coffee to be refilled. I waited for 15 minutes for a tray of eggs to come out of the prep microwave and to be put on the buffet. Coffee pots were not refilled in a timely manner.

    « Average stay, great location for hiking »

    I would stay here again, the rooms were clean and the bed was quality. The next time we stay in this area it will be for more hiking and tourist activities. The breakfast seemed to be well maintained and they had very helpful maid service.

    « last night in Oregon. Got Gorged on the Gorge! »

    A nice hotel, under the BW logo, but was very disappointed with the $185.00 for one night, times 2 rooms - $370.00. The condo we stayed at in Depoe Bay cost less than $150/night for the 4 of us on the ocean. This was located near the airport with all kinds of traffic. I've been a BW member for over a decade, but did not think this place warranted a price almost double of what we always spend in more luxurious hotels, Holiday Inn, Marriott, Hilton. I just felt being taken advantage of. No waterfront, no cozy village, but right in the city near a huge airport. That was my disappointment with BW. 'Just because you can, doesn't mean you have the right to'.

    « Easy to find - close to the gorge »

    Front desk was very friendly and helpful. The room was a good size and clean. Bed was comfy and there wasn't much noise. Front desk directed us to a great restaurant about a mile down the road (Bumpers?). Excellent food and service. View from the window was pretty industrial - but we didn't come there to look out the window. I would stay here again.

  • 5
    « Great stay! »

    Arrived late after 10, and the front desk staff was very courteous and helpful. Gave us directions to all amenities and we were on the 1st floor. Room was a great size. King bed and all room amenities was fabulous. Wish we could've stayed there longer to enjoy the pool, it looked so inviting. Breakfast area was clean, considering we almost missed the breakfast time. Still plenty to choose from.

    « Excelent service and staff »

    Had a great experience with my friends for a girls weekend. We planned a trip to McMenamins Edgewater but they did not have private facilities available and this was within walking distance. will definitely return.

    « So so »

    Room was musty. Bith wife and I got a headache. Good location if heading out to Columbia river gorge. Breakfast was basic and ok. Bed was extremely uncomfortable flip and flop couldn't sleep staff was very friendly well lit seems pretty well taken care of

    « Good location to explore from »

    This hotel is in a good location and a convenient place to stay if you want to explore the Columbia River and Portland areas. It is close to the freeway, but not right next to it. We stayed two nights and enjoyed the breakfast in the morning. They even had gluten free options! The hotel also offers free Wi-Fi and parking. The rooms are clean and comfortable and the staff was friendly and helpful.

    « Best Western Plus Cascade Inn & Suites, Troutdale, OREGON »

    The hotel was very clean all around. Everything was in working condition in room and also clean. The staff was very professional and courteous. We really enjoyed our stay. We would definitely stay here again.

    « Troutdale Best Western »

    Convenient to downtown and McMinnemans property. Uber is available for cheap transportation. We stayed in a King suite and it was very spacious.Great breakfast and friendly staff. Clean hotel. The falls are about 20 minutes away.

    « Good Hotel in Columbia River Area »

    This hotel seems to be recently renovated - new carpet and drapes possibly. We went out on our first day and when we returned at 2:30 our room still wasn't cleaned. We asked the housekeeper working on another room in our hall to please do our room next which she did - much appreciated. Staff was nice. Breakfast was fairly standard. Hotel was conveniently located with plenty of parking. Good choice for a hotel in this area.

    « Great Beds !! »

    Spent one night an it was very good stay. Bed was sooo comfortable. We arrived at 5 pm an the receptionist was setting up hot " free" crockpot of soup an fresh hot cookies. It was perfect after a long drive. There is a Dairy Queen restaurant in the same parking lot. Refrigerator an microwave in room was convenient. Laundry was available also.

    « Excellent BW Experience »

    A clean and comfortable BW in Troutdale. Within 15 mins drive to PDX and 25 to downtown Portland. Very friendly and fast check-in process. In the online booking, requested a room away from vending/elevators and they honoured this request. Plenty of work and living space in the king room assigned. Faced a quiet parking lot. HVAC was efficient as well. Would stay here again.

    « Above and beyond »

    I booked a room here to attend my nieces wedding in the gorge. When my grandson and daughter let me know that they were coming I offered to have them stay in my room. Suddenly needing two beds I went down to the desk after checking in. Not only did they work to get me switched on a very busy weekend, they helped me move to my new room. Seth, behind the desk not only worked hard in locating a room, he helped me load in my new room. I spend a fair amount of time on the road but this was the best customer service I have experienced. This young man is a real asset but I must say while I don't know all the names, the entire staff was top shelf in my book. Highly recommend this hotel for s Columbia Gorge adventure!!!!!

  • 5
    « An Exceptional - Neat As A Pin - Best Western Hotel »

    We really enjoyed our stay here. The staff were fantastic and assisted with all our queries regarding the local area. They were very helpful of where and what to see. Our room was quite large, noticeably clean and the beds were very comfortable. I must compliment the breakfast attendant as she went out of her way to assist with gluten free products for my wife. We will certainly be back again to stay here. Close to the hotel is Troutdale a quaint little place both my wife and I enjoyed looking around. Also Troutdale is the gateway to the Historic Columbia River Highway which is a must visit to anybody who stays here.

    « Just an average 2.5 star property. »

    I'm a tough reviewer, but I think I'm fair. I don't slam a property because I got my shorts in a wad over some small thing. Finding a nice place in the Gresham area is not easy. I think this BW+ is probably as nice, if not nicer than anything else around. The property has good parking for the size of the hotel. This seems to be a hot spot for construction types as evidenced by the utility trucks in the lot. That's not good or bad, it just is. I like construction types, they work hard thus are usually kicking back and quiet when they end their day. Whoever said this place is nice, fresh, and new was off base. It is reasonably clean but has a very musty odor when you first enter. To be honest, unless a property makes it a priority, moldy/musty tends to be normal in the Pacific Northwest. The colors and artwork are not very modern. It looks to be 15 years out from a remodel. I was in the Business Suite. It was a large room but if you advertise suite, I expect a full size refrigerator and some sort of cooking ability other than a .75 cu ft microwave. The bed and I didn't get along, but I like a very firm bed. The room was clean each day when I returned so the housekeeping staff is on their game. This can make or break a hotel in my opinion. I suppose the breakfast offering was average for a 2.5 or 2 star property. I chose not to eat any of it as it was mostly carbohydrates. Friendly enough staff. The checkin process took longer than I preferred. All in all, an OK place.

    « Very Clean and Quiet »

    Good location off of the highway. Very quiet area of town. Comfortable beds and clean. The breakfast was very good and plenty of choices. Employees are very friendly and helpful. I would recommend this hotel.

    « nice fresh and new »

    a very nice hotel clean and quiet décor was clean so was room beds where comfortable I would stay again. the hotel is newer and parking is great nice place !! right off xpressway near restaurant and the staff was very nice I would stay again if in the area

    « Spacious Room and Tiny Bath »

    Overall, we were pleased with the hotel. The room was well appointed and spacious except for the bathroom which was minuscule - no other description for it. Staff was friendly and helpful and breakfast had good selection. Location is good as it is close to the Interstate and has a number of restaurants within a five minute drive.

    « Lovely location »

    Easy to find. Loved it. The room was clean, the staff friendly. The food was really good. The location was perfect, I had a wedding to attend less than 5 minutes away. Many of our friends stayed there too.

    « Spacious and clean »

    This Best Western Plus is a great landing place on the est side of Portland, Oregon. Our room was on the third floor and was very quiet. What struck us most was how big the room was - a sleeping area plus a living area. Everything was clean and in order. The people were excellent too - even the breakfast cook came out to ask how my bisquits and gravy were (excellent if you want to know). The only negative - why do motels only have one comfortable chair to lounge in? When we stay, one of us always has to sit in the desk chair. We would stay here again.

    « Excellent Place to stay »

    We always choose this Hotel, great place, good central location, excellent staff. Definitely recommend this place. We go down to Oregon usually once a month and always book in advance as they get to fill up fast.

    « Expensive »

    Comfortable bed.. But way too expensive for the amenities in the room. For 2 people.. this room should have had a hot tub.. paying over $200 was way too expensive. The breakfast was outstanding.. Delicious!

    « The Columbia Gorge »

    This was a first time visit to the Columbia Gorge area, our location was very well centered for our purpose. We had a very good variety of museums and historical points of interest. The only downside in our two day visit was our poor choices for restaurants.

  • 4
    « Good place to stay »

    Stayed here for a wedding being held at nearby Mcmenamin Edgefield resort. Room was clean and well appointed with fridge, microwave and in-room coffee (although we brought our own personal keurig brewer). Morning breakfast adequate. Friendly staff. Note - even numbered rooms on the front side away from the freeway. Ours was 220 and didn't have any problems with traffic noise at night.

    « Convenient, all-amenities, super service »

    Large suite, ample full coped breakfast, 24-hour strong coffee, right off I-84, in-door pool, jacuzzi, steam room, gym. As a business traveler, this is one of the best venues that I have been in in years. What a pleasant surprize! We will definitely be back!

    « Wonderful staff & awesome hotel »

    I enjoyed my visit very much. This is one of the cleanest hotels that I have stayed in. The suite was huge and the bed was extremely comfortable. The staff was very friendly and helpful! Also, the breakfast bar was very nice - lots of great choices to pick from. I always enjoy my stay with Best Western hotels & resorts.

    « I've had better »

    This hotel is acceptable for a Best Western; however, for the Portland area it could be better. The price was high given its distance from the airport. Not much more I can say about this hotel. A not so satisfied guest.

    « EXCELLENT Staff! Good location to Gorge. »

    We stayed here for 2 nights while touring the Columbia Gorge region. When we checked in, the female front desk clerk did an AMAZING job of showing up on 3 different maps how to get from the hotel to best views & waterfalls. Saved us hours of researching. Staff made great recommendation for delivery pizza that was spot-on & appreciated after a long day of driving. Breakfast was very good, with the best waffles of our 2 week trip. Stayed in King Bed suite and very impressed with the room...which was larger than several Hilton properties we had stayed in. Easy on and off the expressways. Would recommend for either couples or families.

    « Excellent place to stay! »

    The personnel who checked us in were top notch! Made us feel very welcomed..... The rooms were clean and attractive. The pool area was great and our grand kids had a lot of fun using it! We travel a lot and have stayed in other motels in the area, but from now on, anytime we pass through the Portland area and need a room...this motel would be my number one choice!

    « Decent Place to Stay outside of Portland »

    Hotel was decent, room was clean, and free had hot breakfast in the morning. The location is easy to get to, and a good spot for jumping off to the various areas around Portland. Not much night activity in this area, but a good place to stay for a family vacation, where dining and nightlife are not as important.

    « Great Place For Business Travel »

    Clean, quiet, nice breakfast options, close to the Portland Airport, and the WiFi worked great. It's perfect for a business trip. It might be great for vacations too, I was just focused on an in and out business trip where I needed to get some work done the night I was there.

    « A good solid choice in this price range »

    The staff at the front desk was very helpful. The room was clean and I didn't hear any noise. My kids loved the pool and hot tub. Breakfast was better than most free breakfasts - the food was fresh, the bacon crispy, and the eggs seemed fresh as well. A good solid choice for a quick night stay on the way to the Columbia River Gorge.

    « Family Get-together »

    Family members stayed at this hotel while attending a wedding. We were very pleased that other family members could join us at the hotel for breakfast at a very nominal fee $5.00 per person. The staff was very friendly and supportive.

  • 4
    « Nice staff »

    We just needed a room close to the venue we were attending. This BW was within walking distance. The room was clean and roomy. The staff was very friendly and accommodating. We even got an upgrade without asking. Very nice.

    « Good deal for the money »

    Beds were fairly comfortable (I'm fussy) staff was friendly, breakfast bar in the morning was good, pool and exercise room were sufficient. Overall a nice experience and we stayed for 5 nights. I would recommend this place and would likely stay there again if I were to visit the area. Also close enough to Portland to get downtown within a half an hour.

    « Grandchild's high school graduation in area »

    Our second stay at this inn and it didn't disappoint again. Nancy, at check-in, actually remembered us from our stay last fall. She was extremely friendly and helpful. The breakfast area is more spacious than most inns. We really enjoyed our 5 days/nights in Troutdale/Gresham area.

    « Pleasant stay »

    Had to stay on business and was able to relax with ease. Hot coffee at all times in the lobby, and very polite staff. Not much of a sound sleeper, and although the room was perfect, still had trouble being able to get comfortable- truly no fault of this facility. If you are a relaxed traveler, you will find the rooms to be very accommodating. Didn't get a chance to try the pool, but the breakfast was well stocked for any level of dietary needs. Rooms were in a budget mid-area, but I feel the facility supported the cost.

    « Good sleep at a good price »

    Not a hipster in sight. No brew pubs within walking distance. Why on earth should you stay here?!? We were in town to do some hiking in the Columbia River Gorge and wanted to have a short drive each day. Location was perfect -- far enough from the interstate to be quiet, close enough for quick access. Room was spacious, QUIET and comfortable. WiFi worked great and lots of plugs to charge our ever-growing collection of electronics. Room also had a fridge and microwave. Breakfast was more than cold carbs . . . . bacon, biscuits and gravy, et al. Needed to hike to burn off those calories! Staff were friendly and helpful.

    « Great Hotel, Enjoyable Stay »

    Very close to the main highway and perfect for visiting the gorge. Free parking and very nice free breakfast. They bake chocolate chip cookies nightly and have a coffee station in the lobby. Beds were comfortable, quiet room not overly large but perfect for the two of us. The staff was helpful and polite and always greated us with a smile. Free wifi worked very well. We would definitely stay here again when in the area. We used the hot tub several time, really fantastic after a long day or walking or hiking.

    « Nancy (and Miguel) Went Above and Beyond! »

    I recently stayed one night, and when I was ready to check out the next morning, my car wouldn't start. Nancy, at the front desk, was so incredibly helpful. She brought out a portable battery charger for me to try, and then phoned Miguel (facilities?) to help me with it. Miguel made several attempts, but my battery was so drained I had to call AAA. Nancy warmly invited me to spend the time waiting in the lobby, with plenty of coffee at my disposal. Both she and Miguel were warm, courteous, and very professional. (She had also greeted me upon my check-in the afternoon before, and again, was so pleasant and helpful. And, on top of the great service, my room was very nicely appointed, clean, and very comfortable.) Thank you Nancy and Miguel!

    « Nice hotel with a couple of glaring issues »

    When walking into the hotel, the clerk was seated and reading a book. As I approached he continued reading and even when I stood there at the counter, he remained seated. His voice was very soft and I had to ask him to repeat himself three times. There was no apparent sense of urgency or desire to serve the customer. The larger issue was in the room. They store the towels on an open shelf immediately next and level with the toilet. Maybe 10 inches between. Guys.... think about it.

    « nice hotel for price »

    this is a comfortable hotel for the price, good breakfast, nice indoor pool with jacuzzi and sauna- a plus! they were nice enough to give us a "breakfast on the go" as we had to leave before breakfast was served at 6am to get to a half marathon race 45 miles away.

    « Better than expected »

    In Troutdale for a wedding. Stayed at Holiday Inn when came up for site visit. Next to truck stop, so noisy at night. This hotel much much better. Friendly staff, decent breakfast and comfortable beds.

  • 4
    « Comfortable,clean & quiet »

    Great place to stay. Hotel was very clean and comfortable. Breakfast was very good. Centrally located. Close to the falls and the zoo. Twenty minute drive to Portland and the local falls. Would stay here again in the future.

    « Excellent Place to Stay at »

    We go down to Oregon a few times a year. We always look to stay at the same location because we really enjoy staying there. We know the staffing is very friendly, and pleasant. The rooms are great and we always get an upgrade if upgrade rooms are available without us having to ask. Great place and location, excellent breakfast, the pool in nice and yes..... the warm cookies in the evening.

    « Best place in the area »

    We have stayed at this location numerous times the last few years. We have stayed at a couple of other Best Western locations when we first started going down to Oregon because we did not know the area. The only way we will stay at other locations if the fact/reason that Cascade Inn is fully booked. We try to book in advance a few months at a time now, just to make sure they have availability. We always enjoy the stays, the staffing is excellent and very friendly, especially Nancy. She always interacts with the guests and ask how is the stay and if there is anything we need. Very pleasant staffing, great rooms, breakfast has many choice. The boys enjoy the swimming pool too, oh... and let's not forget the warm cookies in the evening. Great place and always looking forward in staying there.

    « Best hotel near Rooster Rock »

    This is the best quality hotel nearest to Rooster Rock State Park. I will be back again soon. Great assortment of breakfast items, but gluten free toast would be nice. I enjoyed the fresh fruit that included bananas, oranges, and apples. Internet was fast and did not experience any slowness or access issues. Fresh coffee always available in lobby and receptionist check-in was great. Check-out was promised an electronic email receipt but did not receive one. Recommend picking up a paper receipt before you leave.

    « Good value; close to Edgefield »

    Every year we attend a workshop at McMennamins Edgefield resort which is 1/2 mile away. We prefer this hotel because it is basic, quiet, easy access with a satisfactory breakfast. Rooms are standard, staff is nice. Works for us. We'll be back.

    « Great Hotel »

    This hotel is a little out of the way, but is a great value (for what we paid). Rooms are redone, breakfast area is small but is a great continental breakfast. A few more choices than the usual breakfast. Pool area is great with a heat sauna. Staff is very helpful. Would stay again.

    « Great location to visit Columbia Gorge »

    We enjoyed our 2 nights stayed at this location. As a platinum member, we got upgrade to a king suite. It is very nice and comfortable. The breakfast is adequate, the location is perfect, not far from Portland and convenient to visit Columbia Gorge.

    « Standard BW - Not a BW PLUS »

    Typical BW standard hotel. No where near a BW Plus. Lobby is old & a bit outdated. Rooms also a bit outdated in the style. We booked a 1 Queen bed, but the size is really a Double, which was fine, but let's call it what it is. Bathroom was so small that I couldn't even put my toiletry bag down in there. Bathroom was old as well. The only "plus" piece about it was the room had USA made products (Shampoo, conditioner, soap, etc..). They were very nice. Room was clean. Basically a Old hotel that needs updating. People who worked there were very nice & helpful about the things to do in the area.

    « My all time favorite hotel. »

    We have been staying here for 20 years and it just gets better with every visit. It's only about 8 minutes drive to Portland where we have business meetings to attend from the hotel. This hotel works for business or family trips. It's a friendly, calm atmosphere with great service. I want to buy the mattress they have there for my home because it is so comfortable. Easy access to freeway.

    « Nightmare »

    We had trash on the floor of our hotel room when we checked in. The maid walked in as my children were getting dressed. My daughter got hit in the face with a football when she was swimming. There were about 20 kids in the pool unsupervised in the pool. I told the front desk - they did nothing. At breakfast there were ants on the muffins that my son was going to eat for breakfast.When we checked out the front desk said she was going to give us a discount. but she added $75.00 twice to my account and then refunded it the $75.00 twice and said that was the discount. I told her no it was the same price at the beginning. It took her FOREVER to realize that. Now I have all these extra charges on my card.

  • 5
    « Great Place to Stay »

    This Best Western Hotel in Troutdale, Oregon is a fantastic place to stay. The staff is very considerate, helpful and friendly which makes it so nice to stay there. The breakfast is always good with quite a few items to choose from. The rooms are always clean and everything in them works fine.

    « Very nice »

    We stayed here while visiting friends and so didn't get to use the pool. The whole facility is very clean and well maintained. The breakfast was really one of the best breakfast bars I have seen. Everything was fresh and clean. Great selection, the attendant was very good. We will be back!

    « Great every way! »

    The Best Western in Troutdale, Oregon was one of the "best" Best Western's I have stayed at. The room was clean, the staff was helpful and friendly, and the breakfast was excellent. We will be back and look forward to our next stay there.

    « Great hotel close to the Columbia River Gorge »

    Used this hotel while I did the Gorge 50 K ultra marathon. Great facility with pool and jacuzzi to cure the muscles after the race. Conveniently located close to shops, and very short drive to Troutdale with its nice little restaurants and cafes. Would recommend this hotel to everyone who is planning future 50K Gorge ultras

    « Nice, Newer Hotel »

    This hotel is newer, well maintained grounds and rooms. Lobby is bright, with plenty of seating for breakfast. the location is a little remote, not too much to pick from as far as restaurants in the immediate area. Staff can be hit and miss, some are a little persnickety, while others are very friendly and professional. Breakfast choices are plenty.

    « Definitely Recommend This Hotel »

    This is the second time we have stayed here. We enjoy the indoor pool, the bed (and even the pillows) are very comfortable, and the breakfast is great. It is close to some very beautiful waterfalls and the Columbia River Gorge.

    « Plus What? »

    When I travel for family matters, I typically stay in a hotel of the category similar to Best Western. The bed was comfortable, the room clean, and the curtains sufficiently opaque to block out the street light outside the window. Like many hotels, the Best Western aspires to be environmentally friendly by encouraging you to reuse towels and sheets. But they fall short by providing a refrigerator that sits empty and consumes many kilowatt hours. The room is a decent size, having a desk area and an upholstered chair and ottoman. The bathroom, however, is small by comparison. The granite counter top extends past the sink and is located so close to the toilet that it is easy to bang your shoulder or head on the granite while using the toilet. See photo. The breakfast is the typical fare of preformed omelettes, biscuits and gravy, cereal, yogurt, and make-it-yourself waffles. The coffee is some of the worst I've had. Regardless of whether labeled bold, traditional, or normal, it all is weak and bland. I never could figure out what the Plus referred to. Perhaps if I had stayed in the hotel before it got the Plus designation, I might be able to point out those features. There is nothing to distinguish above other hotels in this class.

    « Good place for stay overnight when passing through »

    Great big rooms (we were with 2 adults and 3 kids), nice indoor swimming pool for the kids to jump into after a long day on the road, nice hot breakfast and good service. Location is a little of the track (we were travelling the I5) but the price reflects that.

    « Great place to stay »

    This Best Western is a great place to stay. The hotel is clean and the excercise room and pool are nicely kept up. The breakfast is nicely appointed and maintained throughout the entire morning. I would recommend it!

    « Top of the line »

    This place impressed me from all aspects ... the bed and pillows were great... breakfast hot fresh and well supplied.. Coffee was great.. When traveling north again i will be sure and book here again..

  • 3
    « Not as pictured; very mixed customer service »

    We should have stayed at Edgefield. My coworker and I booked 2 rooms here. We usually have good experience with Best Western. The hotel looks good upon arrival. The evening desk person was surly and unhelpful - both of us (and the person behind us) felt the young man was rude. He refused to verify the price of our rooms that were booked through Expedia. The rooms were adequate but neither spacious or much upgraded. The view from my room was awful -- industrial trucks coming & going. Our compliments go to the breakfast bar staff - they were helpful in every way.

    « Perfect »

    Perfect location if you are going to edgefield. I loved the room, staff, food everthing. So happy that I picked this place not knowing the area at all. Easy access to the highway exit and to Edgefield.

    « Nice place. »

    Staff were excellent. Stayed in a clean spacious first floor room, big king size mattress, blankets and pillows that were very comfortable. Really liked the place, not far off the main highway. They had a good breakfast, tasted like basic microwave rewarmed food, sausage gravy and biscuits, sausage links, cheese omelets, make your own waffles, fruit, cereals and all the other stuff,coffee and drinks enough to fill your belly. Nice pool and hot tube. The only problem is that it's all by itself with not really anything around except a warehouse in the back and a few very small stores across the street. Have to drive to get something to eat unless you just have pizza delivered. I thought with the location of the place and no views of anything they should have cheaper room rates.

    « Superb Customer Service »

    The hotel was nice, but what really set it apart was the customer service during the graveyard shift. After check in , I laid down for a planned one hour nap, but overslept and woke up at 1am felling hungry. I went to the front desk, the attendant called a taxi dispatch, but they never answered or called back, so then she helped me call delivery restaurants, none delivered that late, so then she gave me part of her lunch and wouldn't accept any money, this was very kind

    « Staff Very Attentive - Too Much So For Me »

    I work at night and sleep during the day. Made sure to let the front desk know at check-in. They were very accomodating, putting me on top floor near the end of hall for a quieter stay. Also they left a note for housekeeping letting me know that I was a day sleeper. That didn't stop housekeeping from calling my room, waking me up to ask if they could clean. The second morning, same thing. This time I didn't answer. Next morning, as soon as I walked into the lobby, I had the front desk run out to ask me if I needed my room cleaned. As much as I appreciated their devotion to making sure my needs were met, that's why I communicate at checkin. Annoyed at being woken two days in a row. I will continue to voice my concerns on not having accessible power outlets to charge my devices unless I unplug lamps or alarm clocks. My bedside lamps also didn't work unless I turned on the entry light. That meant getting up and walking across room to turn out the entry light when I was ready to sleep. Even with these few annoyances, I really like this hotel. It's not on a main arterial so it is quiet, always has available parking, coffee in lobby is always hot, cookies baked and offers a soup in the lobby several evenings a week for a light evening supper. It is also far enough out of Portland to offer a more reasonable room rate yet is close enough to make it convenient.

    « Awesome Hotel at affordable price »

    Excellent hotel, friendly employees day and night. Very clean room, comfy bed, quiet place. Breakfast was very nice, they offer "real" eggs in different forms, cottage cheese, greek style yogurt, soy milk, different fruits besides waffles and other goodies. My wife and I really felt at home! Thanks BW Plus at Troutdale, OR. We will definitely come back. Elena & Fernando

    « Went for a trip on a long weekend »

    Place is very accessible it is near a gas station, near Walmart and 20 minutes from downtown. Ample parking space we didn't have any problems even when we got it late. They serve free breakfast in the morning, they have a waffle maker, which i like. A little backgrounder, we went on a comiccon weekend, lots of people checked in, and they were quick to refill everything (muffin, yogurt, bread, juices, milk) Only knock is one of the wall socket didn't have power. No locker for valuables.

    « Good value, comfortable stay »

    We spent four nights in this hotel. The room was spacious and comfortable, with a refrigerator and microwave. Coffee in the lobby, and cookies, pretty much all the time. We were on the third floor near the vending machines, but were not bothered by any noise. Staff was very friendly and accommodating. Exercise room had a variety of equipment including stationary bike, treadmill, and elliptical machine. Decent wifi.

    « Great Hotel Staff »

    The staff are terrific at this BW. Genuine smiles and willingness to anticipate your needs(booked 2 rooms for same night in two separate reservations and arrived to find they gave us adjoining rooms). Not a clueless staff. Very clean BW and great energy of staff.

    « Best Wester Plus is a Plus »

    The staff always had a friendly, genuine smile and always assisted us with any needs that we had. Whether it was assisting us with our luggage, supplying us with additional towels, allowing us to use the laundry facilities after hours. We truly enjoyed our stay here. We give this hotel an A+!

  • 4
    « Very Happy »

    If your staying in the Portland area this hotel is very nice. Staff is very friendly and the Room was very comfortable. The breakfast was so so and my only disappointment. I have had better breakfast but I have also had worse.

    « Excellent nights stay »

    At this hotel the staff all were very helpful, particularly the desk staff. They helped us find a late dinner as we arrived after 10:00 pm at the hotel. The beds were very comfortable, and the next morning the free breakfast was very good. Also, the breakfast staff were very diligent about keeping the food service supplied and neat. Access to the hotel from the I-84 highway was easy.

    « Excellent value, great place to stay, super quiet, great restaurant referral from friendly helpful staff. »

    This was much nicer and more up to date than I was expecting; very pleasantly surprised. Very clean, pleasant, up to date room, lobby, hallways. We didn't use the pool/hot tub/etc, so cannot comment on that. Also did not eat breakfast, but did have several cups of excellent coffee - they had two different brews in addition to the decaf, which was really nice. Would wholeheartedly recommend this hotel, and will definitely choose this one for any future stays in Troutdale.

    « Great Place »

    Great place to stay when in the Portland area. Great breakfast, room, sauna, workout facility and spa. The staff has always been extremely professional. The place is quiet at night, and I always sleep well while I am there. Not only do I stay while on business, but I stay while I am on personal travel since it is such a great value.

    « Not again »

    Rooms were nice. Breakfast was very nice but we went for the spa tub, Sauna and indoor pool not one of those things were good. Pool, looked dirty sauna would not get hot and jets on spa pool were very weak.

    « Great Property for the Price »

    Very happy with our choice to stay here... breakfast service was great, the remodel of this property really made a nice difference. Super convenient & easy to get to the airport without hearing any noise from it.

    « Best Motel east of Portland »

    The suite was huge with a very comfortable bed, comfortable sofa, desk with real desk chair, refrigerator (not a mini-bar), microwave, nice size TV, nice bathroom. They offer a hot breakfast which was pretty good for a motel breakfast, but still was lacking in quality versus a restaurant. Always hot coffee 24/7 with real half-and-half. It was close to I-84 but very quiet.

    « Very Nice and clean »

    The staff was super friendly, the room was clean. Great location for where we were visiting. Close to several restaurants. It was easily accessible to and from the freeway, easy to find! I would definitely slay there again.

    « You asked for it »

    This is a fairly nice Hotel. The Maids could have been better about their cleaning tho. And could have left enough soaps, shampoos, etc. For the amount of people in the Party. Plus the Check-Out Time is too early. I feel that Check Out Time should be after 12:00. When I am on Vacation, I like to sleep in. Who doesn't? LOL! Also the breakfast could be a lot tastier. The eggs must not have been real eggs. They didn't have a decent taste. Not satisfactory, at all. Plus the food should be available till 11:00.

    « Average »

    The hotel is in good condition and the grounds well lit. Arrival experience was very blah - no smiles like other places. The fitness area was nice and we did use it. Breakfast was good and plentiful. The room itself was clean and yet the bathroom was very small. Sure wish more space was invested there. Overall, middle of the road.

  • 4
    « Mark Kautzman »

    Very nice staff. Actually cared about our stay. Breakfast was great and the hotel was clean. The staff their real go out of their way to make sure your stay is a positive one. The gal behind the counter came out and showed us the breakfast set up. We went out to dinner and brought back left overs but forgot silverware and she gave us plates, silver ware, and bowls. Hot tub was perfect. Not to much chlorine and the pool was spot less. Nice option having the towels at the pool so you don't have to steal the ones in your room.

    « Well run BW »

    We stayed there 3 nights while visiting friends in Troutdale. The staff were friendly and efficient. After I left I discovered I had forgot to clear out the closet, left 2 jackets and several shirts. I called and within a week I had a box of nicely folded and packaged clothes on my doorstep. Excellent service.

    « Excellent service and facilities for disabled »

    I am disabled and needed an ADA room. The room was more than adequate with plenty of space for my power wheelchair and included a large bathroom with a roll-in shower. They had a power lift for the hot tub and pool that worked great.

    « Good value. »

    Good value in the North East area around Portland. 15 min. to downtown. Hotel amenities and staff were excellent. Room was very good overall. Breakfast was very good and fresh. Lots of variety, something for everyone. Hotel and rooms were spotless and the reason was clear: the staff works tirelessly to keep it that way, even polishing the drinking fountain several times a day. Excellent attention to detail. The staff was very professional, friendly and responsive. They were also helpful in finding local restaurants for dinner-not walking distance, but close by car.

    « November trip to LA »

    We stay at this hotel due to the great rooms, service and the year round ability to use the pool/spa. It's also has quick access to Hwy 84 and is only a short time to get to the airport. We'll be staying here again in a few weeks due to this convenience.

    « Decent, clean, nice breakfast »

    Close to freeway, but not noisy. Couldn't use pool after 10 pm. Breakfast was better than average. Showed up late- around 9 pm and check in was a breeze. Close to several fast food restaurants and not too long of drive to nicer restaurants.

    « Great Value and Location »

    $99 room, clean, quiet (top floor). Drive a couple miles, park for free, ride MAX into Portland for $5/day. Lots of restaurants and shopping nearby. Close to I-84. Quick and early check-in was nice. Will stay here again.

    « Veteran's Appreciation at local high school »

    We have stayed here last three years for Reynolds High School Living History Day where veterans talk to students about military experiences. We are close to school and the amenities are very good. We like the friendly staff and clean rooms.

    « Excellent, clean and handy »

    The location is handy; the hotel is clean and well-kept. The room was very quiet and comfortable. The bed was great. Breakfast was fine, with many hot choices. The front desk personnel were helpful. Would stay here again.

    « Stay at Columbia River Gorge »

    Picked the hotel because it was close to the start of the Columbia River Gorge. Very good stay. Not really close to amenities( Restraunts, bars, etc.) but all are not too far away to drive. The best close place is Edgefield. A must see. Over all, what I expect from BW pus, and that is why we picked it.

  • 5
    « Best place to stay in East Portland »

    We have stayed at this hotel for several years, once every two months due to a meeting we have to attend in Portland. It is very clean, the staff is superb and on weeknights at 6:00 they have soup and cookies. When we have left something in our room they always have it for us when we return.

    « Off Main Arterials So Nice And Quiet »

    Comfortable beds, newer carpet, nicely remodeled bathroom. Had microwave, mini fridge and coffee maker in room which was convenient. One thing hotels have to start doing is putting power outlets where it is convenient. I am tired of pulling out dressers, unplugging in room lamps and crawling under tables so that I can plug in my chargers.


    Where to begin? We stayed at this property based on Trip Advisor reviews from October 3-October 11, 2015, The experience could not have been better. We were interested in sight seeing along the Columbia Gorge and the location of the hotel could not have been better, The courtesy extended by the front desk was oustanding. We especially enjoyed the breakfast every morning. the coffee was hot and good, the buffet kept full and the food was very good. We looked forward to the cookies served every day when we got back to the hotel after a day of exploring. The hotel is also close to Edgefield and many nice restaurants. Thank you for a great stay!

    « Excellent Experience »

    We are extremely picky about the quality of any hotel we stay at. We found this hotel to be extremely clean and well cared for. The staff were all very friendly. The breakfast bar was maintained throughout the entire breakfast service period. Although we didn't use either of them, both the pool and fitness appeared to be properly maintained as well. The hotel appeared to be at capacity but was very quiet throughout our stay.

    « Multnomah falls is here »

    Just 20 minutes for Portland Airport (PDX) and Multinomah Falls recreation area. Close to Columbia River view. Easy to find side by side with The County Hall. Breakfast better than others but nothing special.

    « Great Stay. Great Staff. »

    My 15 year old daughter and I were doing some waterfall hiking an decided on BWPCI&S since it was close to the Colorado river hikes we were planning. Conveniently located in Troutdale, which was a cute little one main street city. Staff was friendly. Room was clean and cozy. Breakfast hit the spot. Loved the town of Gresham, which was a few miles away. Would recommend.

    « Best staff in town »

    If you're looking for a safe and clean hotel this is it. The breakfast is the best part of the day. The staff is very friendly and go out of their way to help you.This hotel is right off the freeway and has easy access.

    « Convenient to Columbia River Gorge and Airport »

    We chose this hotel because it was in a convenient location to tour the Columbia River Gorge and to go to the Portland International Airport. We found the hotel to be in a location convenient to restaurants too. Our room was quiet and spacious with updated furnishings and even a comfortable chair. The free Wifi was fast and worked well. The breakfast buffet offered a lot of options, including hot food and waffle makers.

    « Good place to stay in Troutdale »

    We spent a night here before heading through the gorge to Hood River. The hotel was clean and comfortable. We thought Troutdale was a cute little town and a good place to stay if you want to get an early start driving the Historic Columbia River Highway.

    « Excellent experience/service/location »

    We travel quite often to the Oregon state to visit friends and of course, always do some shoppings. We always look to stay at Best Western and we have stayed at other locations only if this one is fully booked. We really enjoy coming to this hotel. Staff is always great and helpful. Thanks Jeremy for upgrading our room without us asking. The room was really nice, amenities are great, especially the pool (the kids loved it!) The breakfast is always very good as it offers variety of item to please everyone. I always try to book in advance and now I have reservations already for end of October, November and December. Great place to stay when traveling in the area. Recommend it to all my friends and relatives.

  • 3
    « Noisy, Noisy, Noisy »

    The room was very noisy . . outside traffic, walls & doors paper thin, air conditionng unit was very loud when it turned on. I was in a double queen with sitting area but the bathroom was extremely small, could barely turn around in it. I would not recommend for a quiet, restful stay.

    « good but a bit pricy »

    This hotel was ok. The room was very good, bright, roomy, with comfortable beds. Check in was ok. The breakfast was fair when compared to other hotel chains we had stayed at, especially for this price.


Venir à l'hôtel ...

Toutes les directions

Depuis : l'I-5 ou l'I-205 Suivez la route jusqu'à l'Interstate 84 East. Prenez la sortie 16 et allez vers le sud sur la 238th Drive. Prenez la première rue à droite sur Halsey Street vers le Best Western Plus Cascade Inn & Suites.

Depuis : l'Interstate 84. Prenez la sortie 16 et allez vers le sud sur 238th Drive. Prenez la première rue à droite sur Halsey Street vers le Best Western Plus Cascade Inn & Suites.