Nos services

Best Western Hotel Stoke East,  Stoke On Trent

3.5/5  - basé sur 399 notations.
Lysander Road, ST3 7WA, Stoke On Trent, Great Britain - Voir la carte
+44 01782 388799

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Café-restaurant
    Café-restaurant
  • Air conditionné
    Air conditionné
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Note des voyageurs TripAdvisor
Sur la base de 401 avis de voyageur
Voir d'autres commentaires >>
Galerie photo :
Le Best Western Stoke East Hotel se trouve à seulement 6 kilomètres du centre-ville de Stoke. Il est idéalement proche de l'A50, permettant ainsi d'accéder facilement à toutes les routes principales, et offre de magnifiques chambres !Notre hôtel de style chalet a été récemment rénové et offre un cadre contemporain et confortable pour tout séjour, que vous soyez ici pour une escapade romantique, un voyage d'affaires ou un séjour en famille. En fait, nous sommes un hôtel tellement familial que même « Mr. Tumble » s'est arrêté chez nous au retour d'Alton Towers !

Voir les tarifs et les disponibilités

Arrivée le
Départ le
 
Chambre
Chambre 1
Adultes
Enfants

Avis de nos clients


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Basé sur l'avis de 401 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
97
Très bon
 
140
Moyen
 
98
Médiocre
 
33
Horrible
 
33
En couple En couple 140
En famille En famille 110
Escapade entre amis Escapade entre amis 51
Professionnel Professionnel 43
Voyage solo Voyage solo 15
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
Best Western Stoke East,Stoke On Trent
  • 2
    « Smelt of cigarettes and room temp was set at Super High! »

    Travelling down to London during the snow storms of November we decided to book a hotel in Stoke to see out the snow and this came up as a special offer on Bookings.com. When we arrived the staff weren't very helpful and the room temp was on so high that we ended up keeping the windows open all night as the thermostat was broken. Reception advised us that the hotel was full so there wasn't an alternate room to move to. We also complained about the smoking smell but nothing happened...We aren't big complainers but the lack of response to our complaints was staggering. Glad it was only a one night stay!

    « TheWeathervane, Front Office at Best Western Stoke East, responded to this review »
    Thank you for taking the time to write a review regarding your stay. We would like to apologise for not meeting your expectations. Your satisfaction as a guest is very important to us as a business. We shall use the feedback in which you have left to ensure we offer a better guest experience in the future. I hope that you will consider staying with us again. If we can be of any assistance in the future then please do not hesitate to contact us and we will be happy to assist you with your enquiry on 01782 388799

    5
    « Friendly staff »

    My wife and I enjoyed an overnight stay. We were immediately impressed with the warm welcome from friendly staff. Our room was clean and tidy with a comfortable bed. Facilities around the area were very good including very nice pub attached and mc'donalds next door. Also supermarkets and petrol station on doorstep. Thank you very much for a lovely stay. We would not hesitate to stay again when in the area.

    « TheWeathervane, Front Office at Best Western Stoke East, responded to this review »
    Dear Luke thank you so much for an amazing review, we are very pleased you were satisfied with your stay and with our staff. We hope to see you again very soon

    2
    « Average »

    Stayed here with my wife, young daughter and in laws whilst visiting Alton Towers. We had two double rooms. 2 nights. Hotel and rooms on first impression was okay. Very Premier Inn-ish. Bedding looked like it had been sat on but I guess that is a little picky. Travel cot looked grubby. Very limited amount of channels to view on the TV. Even BBC1 and CBeebies did not work! Single glazing- busy road - noisy. Shower very powerful which was good however water was VERY hot. Had to have the shower set to as cold as it would go! Seemed very odd. Not good for children. Snot smeared on wall - discussing in my opinion. Dated bathroom. Bar / Restaurant- Hungary Horse - Food was so bad we ate out second night. Breakfast - Good selection of fruit, yogurt, cereals, bread etc. All okay. Cooked breakfast extremely poor quality. Better off going to McDonalds next door. We regularly stay at Best Western hotels and this is the worst yet. Surprised Best Western will put their name to this one. Im not one to complain but a few improvements to be made here. Avoid like the plague

    « TheWeathervane, Manager at Best Western Stoke East, responded to this review »
    Thank you for taking the time to write a review regarding your stay here at Best Western Stoke East. On behalf of the entire team I would like to apologise for not exceeding your expectations. Your satisfaction as a guest is very important to us as a business. It's extremely beneficial to us to know what our guests liked about there stay and the things we can improve on. We shall use the feedback in which you have left to implement improvements to ensure we offer a better guest experience in the future. I hope that you will consider staying with us again. If we can be of any assistance in the future then please do not hesitate to contact one of our reception team who will be happy to assist you with your enquiry. Best Western Stoke East - 01782 388799

    5
    « Excellent Hotel »

    Stayed here on Sunday 13th May. All I can say is what a fantastic place, staff were very friendly. Rooms were excellent for value, clean and spacious. Bed were very comfortable. Great location (close to Alton Towers). Definitely worth a stay.

    « TheWeathervane, Front Office at Best Western Stoke East, responded to this review »
    Dear Georgey Thank you so much for taking time to leave us a feedback. We are so glad you were satisfied with your stay. We hope we get the chance to welcome you back in the future and if you need anything please do not hesitate to contact us here at Best Western Stoke East on 01782 388799.

    4
    « Family trip including alton towers »

    Dropped kins at alton towers and headed off to peak District for a days walking. Stayed at best Western stoke east. 20mins to alton towers. Booked online, phoned to confirm rooms, staff were very helpful and friendly. Arrived at hotel after 6pm, again reception staff very good. Rooms are large and clean. Bed incredibly comfortable. Ate in restaurant which is geared for kids, bar and restaurant pretty noise on a Saturday night but food was good value,tasty and again staff were excellent and went the extra mile when we had a wee incident! Can't fault it. A one night stop, it's not five star but it's very good. Would stay again.

    « TheWeathervane, Reception team at Best Western Stoke East, responded to this review »
    Thank you so much for taking the time to leave us feedback. We really hope you will come and see us again soon. If we can be of any assistance in the future then please do not hesitate to contact us at reception prior your arrival.

    3
    « Good and bad points »

    Overall, a good stay. Good points are that the check in was fast and friendly and the hotel generally feels modern and comfortable. Cleanliness generally is good. Very family friendly, with a kid's art competition, Easter eggs left by the room door etc. Food is excellent. Josuah's grill reviewed separately. Some easily fixed bad points: - mattress was way too soft. - couldn't change the aircon. - long wait for breakfast and the setup felt a little haphazard. Breakfast items were very tasty though and good variety. Stayed as part of the Alton Towers package so not sure of actual price. Based on a standard booking this looks like good value.

    « TheWeathervane, Manager at Best Western Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback. Its really beneficial for us as company to know what our guests like about there stay and the things they didn't like so much. We really hope you will come and see us again soon. If we can be of any assistance in the future then please do not hesitate to contact one of our reception team who will be happy to help.

    3
    « Overnight stay »

    Visited this hotel whilst visiting in the area and it was Ok, wouldn't say more then ok but it was a last minute booking. Room was a decent size but freezing cold and took an age for the heating to kick in, the hot towel rail in the bathroom never got warm so having a shower wasn't very pleasant. Got woken up in the middle of the night by the people upstairs who sounded like they were walking round the room for at least twenty mins. The pub next door where we has a meal wasn't great either, but was adequate after a long day away. Wouldn't rush back to be honest.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you for taking the time to review your stay with us here at The Best Western Stoke East. We are glad to hear what you liked about your stay, we are sorry about the areas which you stated in your review which weren't so good but are glad to receive the feedback so we can take action to improve these issues. We do hope to welcome you back in the future and provide you with a superior experience. Thank you again for your feedback.

    1
    « Not the Best »

    Stayed as usual in this best western as visiting the area for work . This time was a very poor stay , the road noise in room 8 was ridiculous and the noise from the room above was just as bad . Literally had no sleep which really effected my work the following day . I did speak to the reception who to be fair was polite and acknowledged my complaint. However wasnt offered anything to compensate ( not looking for a freebie as my whole stay was paid on my company credit card so no personal cost ) The receptionist even charged a large coke to my card after my complaint . Not good service at all and left me feeling Best Western are not really bothered about customer feed back , just your money . Will look for premier inns from now on before booking a best western .

    « TheWeathervane, General Manager at Best Western Stoke East, responded to this review »
    Thank you for your feedback. We are disappointed that you do not feel we responded adequately to this. I know we spoke at length regarding your stay and our offer of a complimentary night with us is still available, should you wish to do so. As my receptionist said at the time, we are more than happy for you to choose your own room as you have stayed with us before. We look forward to hearing from you, should you wish to stay again.

    3
    « One night stop »

    Room was a good size and heating was good. Bathroom also fine. Breakfast the next morning was ok but not a great selection. Also bed was uncomfortable and small given the size of the room Ok for a one night stop

    « TheWeathervane, other at Best Western Stoke East, responded to this review »
    Thank you for taking the time to review your stay with us at The Best Western Stoke East. We are pleased to hear the aspects of your stay which you enjoyed and equally about the areas you mentioned concerning the breakfast selection and size of the bed. We use such feedback to implement changes and to see where we can improve, so we can provide the best possible experience for yourself and other guests. Thank you again for leaving us your feedback, and we would love to welcome you back in the future.

    5
    « Here for a Christmas Break »

    This is by far one of the friendliest hotels I have ever used. The staff just couldn't do enough to make our stay enjoyable. The hotel itself was clean, comfortable and warm. Free wi-fi was a hit with the kids. We only used the restaurant once but got good food and friendly service. The hotel also supplied complimentary continental breakfasts on christmas and boxing days as the restaurant was closed on those mornings. I recommend this hotel to anyone.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you Pete for your fantastic review and taking the time to leave feedback about your stay here with us. We are very happy to here you enjoyed the hotel and restaurant over Christmas and your feedback will be passed back on to the team. We would love to welcome you back in the future, if you would like to contact us please do not hesitate to do so on 01782 388799. Happy New Year to yourself and your family, From the team at The Best Western Stoke East

  • 5
    « Beautiful, clean hotel »

    Lady at reception was exceptionally helpful and friendly and we had a lovely two night stay. Shower was powerful and facilities were clean! Great location with restaurants and shops and the casino, just a 3minute drive away!

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you very much for taking the time to leave us some feedback about your stay with us here at Best Western Stoke East. We are so happy to hear that you enjoyed your stay, hearing about what our guests enjoy and also about areas in which we can improve on, helps us to provide a superior experience in the future for yourself and other guests. We would love to welcome you back in the future, and if you would like to contact us, please do not hesitate to do on 01782 388799 .

    4
    « Last minute booking »

    Stayed here for 2 nights here while visiting friends and family. The first night was lovely. Clean, fresh and fantastic for the price. Staff were very friendly and helpful with our needs. The second night was a different room and to be honest was a bit of a let down to first night. The shower and toilet leaked. The carpet was pulled up in all the corners and although being at the end of the building was lovely and quiet, it was spoiled by a constant buzz which I can only assume was some sort of machine/fan which was continuous throughout the night. Informed the staff of issues upon checkout who was keen to write the problems down and hopefully get it all sorted.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you so much for taking the time to leave feedback regarding your stay here with us. We love to know the things our guests loved about their stay, and about ways in which we can improve our services, the maintenance issues you have mentioned have been passed on to the relevant department so we can get these fixed to improve guests experiences in the future. We really hope to see you again soon. If we can be of any assistance then please do not hesitate to contact us at The Best Western Stoke East on 01782 388799

    2
    « Never again! »

    This has to be the noisiest hotel I've ever stayed in. Many people mention the noise on the ground floor, well it's no better on the first floor. Paper thin walls and noisy neighbours are not a good mix when all you want is a good night sleep after walking around Alton Towers all day. Our room was right outside a door in the corridor and all you could hear was the door banging and loud footsteps as people walked past. The bed was comfortable but that unfortunately didn't compensate for the noise. We'll be visiting Alton Towers again for the fireworks next year but we will NOT be staying here.

    « TheWeathervane, General Manager at Best Western Stoke East, responded to this review »
    Thank you for your feedback, we will take your comments on board and do what we can to improve the noise issue. Kind regards Julie Bulter

    1
    « Worst night sleep ever »

    On the plus side the hotel staff were very friendly and helpful. However, I have just had the worse night sleep ever. I didn't book this hotel myself and so wasn't sure what to expect. As it was only one night I could just about live with the very dated decor in the room - a real museum of furniture that looked like it was picked up in a junkyard. However, the sleep experience was truly awful. I had a twin bed room. Both mattresses were shot to hell. You can see the picture of one of them - it's like part of the mattress has collapsed under the weight of multiple customers. The other bed gave me a bad back ache within an hour of use. I was going to sleep on the floor but came up with a solution - I placed both duvets on the bed and slept on top. This was better than the Grand Canyon of a mattress, but I only dosed during the night. One final thing to note. The hotel is right by a dual carriageway. Even though I used swishy ear plugs, I could still hear the noise of the traffic which compounded the problem. A very noisy room. On a more general note I don't know who Best Western see as their competitors. Definitely not Holiday Inn Express, Ibis Budget, Travelodge, Premier Inn as their basic standard hotel is a million times better than the Best Western Stoke East in terms of both comfort and decor!!

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback. On behalf of our entire team, we would like to apologise for not meeting your expectations and for the poor nights sleep. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If you would like to discuss this further or if we can be of any assistance in the future then please don't hesitate to contact us directly on 01782 388799

    5
    « Very good decent hotel with good staff »

    We stayed here for 2nights to go to Alton Towers, we had a good fun and the hotel room had most of the stuff we need. Very helpful Tesco 2min and McDonald's 1min away from the hotel, when we put our DO NOT DISTURB sign on they actually left toiletries and drinks stuff right outside the door step for us to collect,it was very helpful.easy car park and Tesco fuel 1min away from hotel as well.overall 4.5 out of 5 I will definitely recommend to stay in this hotel

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    First off all, I would like thank you for taking the time to leave us such wonderful feedback. We are so glad to hear everything that you enjoyed about your stay, your lovely words will definitely be passed back on to the team. Hearing what our guests enjoy about their stay and areas in which we can improve helps us to deliver the best possible service to yourself and future guests. We look forward to hopefully welcoming you back in the future, and please do not hesitate to contact us directly if you have any questions.

    3
    « Some good, some not so good. »

    Right, let's get the negative stuff dealt with first. The Wi-fi isn't free IMHO. Not in the true sense of the word. I object to hotels claiming free wi-fi but before you can get online you have to set up an account which means another username or password, filling all your personal details and agree to accept marketing information blah blah blah. I think "free" should mean that you can access wifi without having to enter any personal info. Security, I was handed my key just by asking for the room number. Didn't even ask my name. On Sunday evening I just walked passed an unmanned reception and into the bedroom corridor. That sort of thing concerns me and makes me cable lock anything valuable to bedroom furniture or lock it in the boot of the car. On the upside??.. Everyone on the staff I encountered was very friendly and helpful. Room was spacious, décor a bit dated but in very good order, everything worked as it should, nice powerful shower, heater came on when set, very comfy bed, good lighting and very clean. I ate on two consecutive nights in the Hungry Horse attached to the hotel and I have eaten a lot worse and paid a lot more for food elsewhere. Very enjoyable and excellent value. The service needed a bit of a push however and perhaps a session or two on customer service training. The hotel is about 4 miles from the city centre but it is well connected by a dual carriageway. All in all I would stay again if visiting the area.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you for taking the time to leave feedback regarding your stay here at Stoke East. We really appreciate our guests telling us what they liked about their stay, and we are glad to receive feedback regarding the areas in which we need to look at improving. By our guests doing this, it enables us to try and put these issues right. So we can improve our standards for our future guests. We are really glad to hear that you would stay with us again if visiting the area. If we can be of any assistance then please do not hesitate to contact us at Stoke East on 01782 388799.

    3
    « Just ?OK' »

    We stayed here as a base for Waterworld and Alton Towers - 2 adults and 2 children. We had booked a family room - we knew to expect a sofa bed which my friend kindly offered to sleep on with her daughter as I was designated driver. On arrival reception were friendly, room was ok - tidy and clean. We ate in the adjoining pub which we couldn't fault. The food was great and cheap, the kids loved it - especially the puddings. Our night in the hotel was not as great unfortunately, we were situated on the ground floor but the end opposite to the pub which we hoped would then be quiet. We couldn't of been more wrong!! My friend said she absolutely could not sleep at all in the sofa bed, there was a metal bar where the pillows go and they were so thin she could feel the bar through the pillow. Every time she moved the whole bed moved as if it was going to close up on them, and it was just generally very uncomfortable. I was woken up at around 1am by people walking around in the room above us - walking to go to the toilet or if a baby has woken up yes I understand but this walking around then continued until 5am!! Sometimes it was heavy as if someone was running, several times I contemplated going up there but was too scared of what I might meet! We complained in the morning about both the bed and the noise, the lady was sympathetic but offered no refund, no complains procedure, nothing. My friend then left a review on trip advisor where the hotel responded and asked her to contact the manager. She did this several times and was told to expect a call back each time - she never got one. She then took the complain to head office and still 2 months later has heard nothing. My advice if you do stay here - ask for a first floor room, bring ear plugs, and pay the extra for 2 rooms so that no one has to endure the sofa bed of death!

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Good evening, Thank you for taking the time to leave us feedback about your stay with us. First of all, we would like to apologise for the disturbed night sleep you experienced due to the noise by the guests above and the sofa bed. We take all feedback from our guests very seriously, and love to hear both about what our guests enjoy and areas in which we need to focus on in order to improve, as all feedback helps us to provide a superior experience in the future. Please feel free to contact us at anytime by calling us directly on 01782 388799, or emailing us at [email protected] if you wish to discuss this further.

    4
    « Well-located, functional rooms. »

    Well placed with McDonalds, supermarkets and fuel nearby. Used as a base for a trip to Alton Towers which was about 30mins drive away. Our room was clean and looked after but seemed a bit dated and could do with renovation to modernise.

    « TheWeathervane, Recption Team at Best Western Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback regarding your stay here at Stoke East. Its really beneficial to us to know what our guests liked about there stay an the things they didn't like so much. If we can be of any assistance in the future than please do not hesitate to contact us here at Stoke East - 01782 388799

    2
    « Just to noisy »

    Firstly when we first arrived Myself and my friend were impressed with out rooms , very nice with good facilities ( just a minor detail, the soap holder was filthy underneath). We had a meal in the hungry horse which was nice and good value . But went to bed having had a long day. But unfortunately kept being woken firstly by drunk guest and their children who were going through the door outside our room , with no thought for other guest . I think the night porter should be reminding them of the need to respect other guests . Further to this the room above had a small child who at 11.30 at night felt the need to I presume constantly jump of the bed, which went on for ages , I realise that the hotel cannot be held responsible for that but with the addition of lots of noise from the car park I had a very disturbed sleep . My friend also commented about the noise from the guests we did mention this to reception who said they would tell the manager but my point which she appeared to ignore is that these rooms on the ground floor should be cheaper due to the location. I would have rather paid more to have a room away from lots of passing guests . This is the second time I have stayed in a best western and had the same problem!!! Additionally to this we had been informed by reception that kids eat breakfast for free this information was not correct and you only get this if you have Pre booked through best western, this i think as a gesture of good will should have been honoured, but again no real interest in customer satisfaction... no one seems interested in making sure you would want to come back which is a shame.

    « TheWeathervane, Manager at Best Western Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback regarding your stay here at Stoke East. Please accept our sincere apologies for you being woken up by our other guests who were staying in the hotel the same night you were. Also I am sorry to hear about the issue you had at breakfast the following morning. We did have a new receptionist on duty that night who has now been notified about the breakfast mix up. I can assure you that this is not a true reflection of the service in which we normally provide.

    4
    « Lovely hotel very lovely staff »

    Stayed here for 1 night room was really nice ,this hotel has a hungry horse establishment attached to it .Across the road you have mcdonalds which was handy for the kids.Room had tea coffee facilities but not enough we only had one cup of tea as not enough tea coffee milk sugar sachets, Hotel staff were brilliant and we would stay here again ,drinks in hungry horse bit steep for cola and lemonade but other than that beer prices were fine.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you so much for taking the time to leave such lovely feedback . Its really good to know what our guests liked about there stay and the things they didn't like so much. We really hope you will come back and see us again soon. If we can be of any assistance in the future then please do not hesitate to contact us. 01782 388799

  • 4
    « First time visit »

    Was invited to horse racing at uttoxeter racecourse, but the premier inn there was approx £180 for two nights I bit the bullet and tried the best western as two nights there was £119. Arrived at 4pm on the Thursday to find room ready, arrived at room and was pleasantly surprised with the size of the room. Clean and spacious. All the usual coffee making facilities. Bed was comfortable and room was quiet. Had a drink at the pub next door, although didn't have food there but looking how busy it was, it seemed popular. There is a McDonald's on same plot and across the road was a Tesco which is where I had a decent breakfast on both the Friday and Saturday morning. I enjoyed the races however the only down side was the taxi back in the early hours of the Saturday morning costing me £34:50. Would stay again if visiting the area.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you so much for taking the time to leave feedback on Best western Stoke East. We are really pleased you enjoyed your stay with us. Really hope to see you again soon. If we can be of any assistance in the future then please do not hesitate to contact one of our reception team who will be happy to assist you. 01782 388799

    5
    « Very nice »

    Booked this hotel room via booking.com and was relatively cheap considering the time of year. Staff were friendly on arrival. The hotel room was very clean and bed was comfortable. Would stay here again in the future with out hesitation.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you so much for taking the time to leave feedback on Best Western Stoke East. We love to know what our guests liked about there stay. Look forward to seeing you again soon. If we can be of any assistance in the future then please do not hesitate to contact one of our reception team who will be happy to help. 01782 388799

    2
    « Very disappointing »

    Very disappointed that with only approximately eight guests in the breakfast room the staff managed to forget that one of the guests existed. After 20 minutes I asked whether they had forgotten to bring my breakfast (although how this is possible with an electronic ordering system, I am at a loss to understand) Assured they hadn't but after a further ten minutes it was obvious they had. Trying to find a member of staff was difficult as they were all hiding in the kitchen. Disappointed that no attempt was mad to compensate for a poor staff experience

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you for taking the time to leave feedback. Please accept our sincere apologies for not meeting your expectations. Your business is very important to us and we value your feedback. By telling us the things your liked and the aspects which we need to look at in order to improve, we can implement changes to ensure we offer a better experience to our guests in the future. Our sincere apologies again, if we can be of any assistance then please do not hesitate to contact us directly on 01782 388799 or alternatively email us at [email protected]

    2
    « Stayed over night as went to water world and Alton Towers »

    Firstly the reception staff were friendly, we checked into our room which was clean and tidy, and on appearance better than what i was expecting. We had booked a family room as me and my friend were having a weekend away with our daughters. I decided me and my daughter would sleep in the sofa bed as my friend had driven. The bed was the most uncomfortable thing i have ever had to sleep on (or in this case attempt to sleep on) The mattress was so thin i could feel the springs and bars poking through, there was a gap where the pillows (also really thin) were suppose to be, i had to fold up towels to offer some sort of support. It was that bad i think sleeping on the floor would have been more comfortable. To top it off every time me or my daughter moved the bed would creak and feel like it was going to collapse. This wasn't the end of my problems, we were on the ground floor and the room above us was very noisy, every time they walked around it sounded like they were going to come through the floor, bearing in mind this was from about 1:30 in the morning and again at around 5. I had around 2 hours sleep, and i was not only very tired but i had horrendous back pain which put a dampener on what was suppose to be a fun day out at Alton Towers. We told the receptionist in the morning our issues, and although she as sympathetic and said she would speak to management i feel like this wont be taken seriously. Considering our lack of sleep, i feel that some form of compensation is needed. I look forward to hearing a response from management to see if our complaint is being handled accordingly.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Good evening, Thank you for your feedback about your stay here with us. Please accept my sincere apologies for the issues which you have stated. If you could either contact us via email or telephone it would be much appreciated, so that we can discuss this further with a member of management. email: [email protected] tel: 01782 388799

    1
    « very dissatisfied »

    broken single bed that kept collapsing on my child me and my partner had signle beds that were like marshmellows pillows that felt like they had no stuffing in them a very noisie kettle a hair dryer that blow cold air

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    With reference to your feedback. If you could give one of our reception team a call at your earliest convenience, as I think you may have us mixed up with another hotel, as I am unable to find your reservation on our system. Tel - 01782 388799 Look forward to hearing from you.

    4
    « Stayed here for Alton Towers »

    only stayed for 1 night, very good for the price, good food in the pub next door and they didnt mind us checking out 1 hour late for no extra fee, very welcoming, close to alton towers so its a perfect location, would stay again

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    First of all, thank you for taking the time to leave us some feedback. We are really happy to hear what you enjoyed about your stay, and that you would return to stay with us in the future. Every piece of feedback we receive helps us to provide our guests and yourself with the best experience possible. Thank you again and we hope we have the chance to welcome you back in the future - From all of the Team at Best Western Stoke East

    4
    « Alton Towers Break »

    My friend and I stayed at this hotel for 1 night as we were going to Alton Towers the next day. We booked a twin room which was spacious and clean. The shower was very powerful which was great. We had dinner at the restaurant and sat outside. The food was cheap and plenty of choice on the menu. The food was OK, i would say its around the same standard as a Wetherspoons. The beds were comfortable. The only complaint was that the room was very very hot, we ended up having to sleep on top of the duvet as it was so warm. It was a very hot day, we had the window open and the radiator was not switched on. It made getting ready in the morning very uncomfortable e.g. drying my hair. Also the towels the hotel supplies are 1 large bath sheet and 1 small hand towel, a girl can't use a small hand towel to wrap her hair haha. We would stay here again on our next trip to Alton Towers.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you very much for taking the time to leave us feedback about your stay. We are happy to hear you enjoyed your stay with us, also we are glad to hear about areas in which we can improve on, as we appreciate all feedback given, as it helps us to improve our services to ensure we can offer a superior experience in the future for yourself and future guests. We hope we get the chance to welcome you back in the future and if you need anything please do not hesitate to contact us here at Best Western Stoke East on 01782 388799.

    5
    « Weekend away »

    On arrival we were warmly greeted by really friendly staff, nothing was too much trouble giving advice on things to do in the area etc. Our rooms were clean and stocked with tea coffee and biscuits, although the rooms could do with updating, the beds were very comfortable. However I couldn't recommend the food in the attached restaurant.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you very much for taking the time to leave us some feedback about your stay with us here at Best Western Stoke East. We are so happy to hear that you enjoyed your stay, hearing about what our guests enjoy and also about areas in which we can improve on, helps us to provide a superior experience in the future for yourself and other guests. We would love to welcome you back in the future, and if you would like to contact us, please do not hesitate to do on 01782 388799 .

    5
    « Alton Towers »

    Myself Scott & partner Daniel and kid have an amazing weekend at Alton towers but what made it extra special was Julie and her team making us feel very welcome. Service was top class and room was excellent and big enough we only had to ask and service was with you. Sad to depart today to travel back to Scotland as would have stayed forever but will definetely be back soon. Scott, Daniel & Kid

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Hi Scott D, First of all may I start by saying thank you so much for taking the time to leave us such a lovely review about your recent stay. Hearing that ourselves and the Team provided something extra to make your trip that little bit more special is fantastic and your kind words will definitely be passed on to all the team. We look forward to welcoming you back in the near future, and if there is anything we can help you with, please do not hesitate to contact us directly at Best Western Stoke East on 01782 388799.

    4
    « Wedding break »

    Stayed overnight as it was close to wedding venue. Room small and backed onto grass bank which made it dark, but clean and fresh. Helpful staff at Reception. Had breakfast across the road at Tesco, better value!

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you for taking the time to leave us your feedback about your stay here at Best Western Stoke East. We are so glad to hear that you found the service of our staff helpful during your stay. Hearing what our guests enjoy about their stay and about aspects in which we can improve on, all help towards us providing a superior experience in the future for yourself and future guests. We do hope to welcome you back soon, and if you would like to contact us please do not hesitate to do so on 01782 388799.

  • 4
    « Nice but noisy »

    Am currently staying at this hotel..its clean..comfy and the staff are lovely. We have a family room...so have a double bed and double sofa bed....(had to make sofa bed ourself but easy enough). Fab shower...great location for Alton Towers. Only complaint is that we are in a ground floor room and it sounds like elephants have moved in above us..hence me being awake at this time having has a very full on day..mone if the kids have woke twice from noise too. If staying id suggest asking for top floor room...thats my only complaint as its unlikely Ill get to sleep until my upstairs neighbours call it a night. Good value for money..clean..great shower.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you very much for taking the time to leave us feedback about your stay. We are happy to hear you enjoyed your stay with us, but sorry to hear about your disturbed sleep. We appreciate all feedback given as it helps us to improve our services to ensure we can offer a superior experience in the future for yourself and future guests. We hope we get the chance to welcome you back in the future and if you need anything please do not hesitate to contact us here at Best Western Stoke East on 01782 388799.

    4
    « Overnight stay »

    The hotel itself is nothing special or fancy and is probably in need of refurbishment, especially double glazing. However the service more than makes up for this. From the moment we arrived the service was exceptional and nothing was too much trouble. In the morning we decided at the last minute to have breakfast and despite being the only ones left Molly looked after us superbly well.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you very much for taking the time to leave us feedback about your stay. We are glad to hear about the aspects of your visit which you enjoyed, and also about the issues that we can look at in order to improve our services. All the feedback we receive helps us to provide a superior experience for yourself and our future guests. We hope we get the chance to welcome you back in the future and if you need anything please do not hesitate to contact us here at Best Western Stoke East on 01782 388799.

    5
    « Enjoyable overnight stay »

    We were greeted on arrival by a very pleasant young lady on Reception who issued us with our room key and details of breakfast times etc. Our room overlooked the carpark and was spacious and spotlessly clean. Plenty of tea/coffee provided and also toiletries in the bathroom. We enjoyed an evening meal in the Restaurant and even though it was busy with families being a Saturday night, the service was good. All the staff were friendly and helpful. We had booked a room only deal which suited us as were visiting the Churnet Valley Railway on the Sunday for a 4 course meal on the train. We could have chosen a full English breakfast for £7.95 each but opted for the continental which at £3.99, was excellent value. Choice of fruit juice, cereals, yoghurts, fresh fruit and brown/white toast with selection of jam, marmalade or honey. Lovely fresh croissants available and tea/coffee. We vacated our room by 11 am and were impressed by the young lady on Reception who printed out a map for us from the Hotel to the Churnet Valley Railway, as we were unsure of the area. She had also checked us in when we arrived and was so pleasant and helpful. The hotel is also convenient for families visiting Alton Towers and we would definitely recommend it and hope to stay again if visiting the area.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    First off all, I would like thank you for taking the time to leave us such wonderful feedback. We are so glad to hear everything that you enjoyed about your stay, your lovely words will definitely be passed back on to the team. Hearing what our guests enjoy about their stay and areas in which we can improve helps us to deliver the best possible service to yourself and future guests. If we can be of any further assistance, please do not hesitate to contact us directly at Best Western Stoke East on 01782 388799, and we would love to welcome you back in the future if you are ever in the area.

    4
    « Great Hotel »

    Very welcoming and very easy to get to right off the the A500. Close to other amenities mainly a commercial hotel but ideal for one night stops if travelling further. Would reccomend to others as a good value well appointed hotel.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you very much for taking the time to leave us some feedback. We are glad you enjoyed your stay with us, and we would love to welcome you back in the future if you are staying in the area. If we can assist you in anyway, please do not hesitate to contact us here at Best Western Stoke East on 01782 388799.

    5
    « Weekend stay »

    Hotel staff really helpful from the people on reception to those working on the bar and in the restaurant. Room spacious and clean with good facilities - excellent shower in bathroom. Great for kids - cartoons in the restaurant area and a small play area. Had a great weekend.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you very much for taking the time to leave us such wonderful feedback about your recent weekend away. We are so glad you enjoyed your stay here with us. We love to hear what our guests enjoy most about their stay, your kind words will definitely be passed back on to the team both in the hotel and restaurant. If we can be of any further assistance, please do not hesitate to contact us on 01782 388799, and we would love to welcome you back in the future to the Best Western Stoke East.

    4
    « Nice hotel with a friendly welcome »

    Nice hotel with a friendly welcome. Booked in really quickly and told where our rooms were with no problems. Room was very nice and exceptionally good value, the only minor negative I could come up with, is that the bathroom I was in could do with a little TLC as the vinyl floor was lifting in several places around the bath and the shower dripped, but with the amount of use they must have its only to be expected. Room was well stocked with tea coffee and bathroom goodies. I had a room at the back nearest the road but this was not a problem as you could hardly hear it and if the window's had of fitted a little better not at all I wouldn't think. Plenty of hanging space for cloths and a large display alarm clock was most welcome. Never used a best western before, but would have no reservations about using them again.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you very much for taking the time to leave us review about your recent visit. We are so glad to hear you enjoyed your stay here with us, we love hearing about what our guests enjoy about their stay and also about areas which we can improve on. All feedback we receive helps us to provide the best service possible for yourself and future guests. If you need anything at all, or have any questions, please do not hesitate to contact us at Best Western Stoke East on 01782 388799.

    5
    « Great Place Excellent Location »

    Just off major roads so very easy to find, and quiet as well even though the world and his wife is passing by outside. Usual high standards in the room everything you need including great hard working staff....... oh and a great pub and restaurant next door which was a bonus

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you very much for the wonderful review about your stay with us. We love hearing what our guests enjoy most about their stay and your kind words will certainly be passed along to our team both in the hotel and restaurant. If we can be of any assistance in the future then please do not hesitate to contact us here directly at Stoke East - 01782 388799

    5
    « One night only »

    Stayed here for a short stop over. I have to say I was a bit worried as it was only 3 stars and I had read some differing reviews from people who had stayed there before. In my experience it was excellent value for money. The room was clean, comfortable and there was plenty of tea and coffee. I had a good night sleep in a warm and comfortable bed, for less than it would have cost for other Hotels in the area. The staff were lovely and polite. A really nice welcome and smiles as I walked through reception. Check out was quick and efficient. I would definitely recommend a stay here if you are visiting the area.

    « TheWeathervane, Reception Team at Best Western Stoke East, responded to this review »
    Thank you so much for taking the time to leave such lovely feedback. We love to hear about what our guests loved about there stay. We really hope you will come back and see us again soon. If we can be of any assistance in the future then please do not hesitate to contact us here directly at Stoke East - 01782 388799

    5
    « VALUE FOR MONEY »

    Only spent one night here. However, accommodation was excellent (Double Room for £63). It was spotlessly clean. Ate in the adjoining Hungry Horse Pub for both dinner and breakfast. Prices for meals are unbelievably cheap, but nothing is lost in the quality provided. Drinks are also competitively priced with a pint of lager £3.20. Staff in reception and bar/dining room provide service with a smile. Overall great value for money.

    « TheWeathervane, reception team at Best Western Stoke East, responded to this review »
    Thank you so much for leaving us such lovely feedback regarding your stay here at Stoke East. We love to know what our guests loved about there stay. We really hope you will come back and see us again soon. If we can be of any assistance in the future then please do not hesitate to contact us here at Stoke East - 01782 388799

    3
    « Good for Alton Towers »

    A solid 3 for this Hotel. Rooms are large and well equipped with tea and coffee. Shower room is clean with a bath and shower. Plenty of parking and next to a Hungry Horse restaurant. Only problem we had is that there was no one in reception and when we called the number on the desk no one came. Not a big deal really as we came back 30 minutes later and someone was there. A good stop over before going to Alton Towers the best day.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback about your stay here with us. We are glad to hear you enjoyed the hotel and liked the rooms, knowing what our guests enjoy and aspects in which we can work towards improving, will allow us to provide the best service possible for yourself and future guests. If we can be any assistance, or you need any help at all please do not hesitate to contact us here at Best Western Stoke East.

  • 5
    « Can't fault it »

    Stayed in this hotel due to an Alton towers trip, visiting the theme park on the first day and water park on the second day. Even though it said a 40 minute drive on google maps it took 15 minutes max from leaving the park car park, when we arrived at around half four, we were welcomed on reception by a friendly member of staff who gave us our room key. We were on the second floor on the back of the hotel, room was immaculate and nicely decorated. Bed was so comfy and they provided 4 pillows each and an extra quilt if needed. Tea and coffee were provided as well and a nice TV. Couldn't fault the room. As we are a young couple we were on a budget, which was great as the hotel was connected to a hungry horse restaurant. This was fabulous food and drinks were amazing and for 2 courses and an alcoholic drink only cost us £20 for both of us as the hotel provided us with 33% off. We then re-visited for breakfast, and we both filled up with great food for under £10 which filled us up for the day. Food was so nice we even re-visited the pub the next day when we left the water park. When we checked out at 10am the staff on reception were very friendly. Overnight we didn't hear anyone else in the hotel no noise whatsoever. This hotel made our trip even more amazing and will be sure to visit again when visiting Alton towers.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for taking the time to leave us such wonderful feedback about your stay. We love receiving feedback from all our guests and hearing what they enjoyed about their visit, and your comments will definitely be passed on to the team. We are glad you had a great trip all round and we look forward to welcoming you back hopefully in the near future. If you need anything at all, please do not hesitate to contact us here at The Best Western Stoke East.

    3
    « Poor breakfast »

    Breakfast was disorganised with very little choice. No brown bread or soya milk. Most places stock soya milk now as standard but to have no brown bread! Was told by a member of staff that you have to ring up in advance and ask for soya milk and she said she hadn't been shopping for brown bread! I thought chain restaurants got things delivered, I didn't realise they went shopping for it!? 2 staff members for a busy breakfast time and had to wait a long time for a cooked breakfast which wasn't worth waiting for. Paid £14 for 2 adult breakfasts and left hungry. The coffee was watery and there really wasn't alot of choice. The evening meal and the room were fantastic so this really spoiled a great stay for us. Really didn't have time to complain about breakfast to staff as we had to leave to attend an event.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback regarding your stay here at Stoke East. Please accept our sincere apologies for the breakfast service in which you received. We really hope that you will stay with us again as this is not a true reflection of the service in what we normally provide. If we can be of any assistance in the future or if you have any questions then please do not hesitate to contact us on 01782 388799

    1
    « stay away »

    dirty, room had traces of drug use walked straight out , looked for another hotel in the area was refused a refund, this must be the worst hotel i have ever seen. did not even stay long enough to take photos.

    « TheWeathervane, Manager at BEST WESTERN Stoke East, responded to this review »
    Please accept my sincere apologies for the issues which you have stated. However I would like to discuss the issues further. If you could either contact me via email or telephone it would be much appreciated. email: [email protected] tel: 01782 388799

    3
    « Cheap & Cheerful »

    Recently stayed here due to its proximity to the venue of a family event. We paid £67 for room only on a non refundable rate. Check in was quick and easy, and the lady on reception was very friendly and couldn't do enough for us. The room was clean and tidy but exceptionally dated, bedside cabinet drawer handle came off in my hand, window frames mildewed and well over due being replaced. Bed was comfy and pillows decent quality. Room also featured tea & coffee facilities, the biggest alarm clock ever and great blackout curtains!! Bathroom on the other hand was dire, there had obviously been a leak at some point and the vinyl floor was badly marked and spongey underneath where water had got to it. Shower was hot and powerful but again dated. Other than one small soap bar for the sink, there were no toiletries. Overall, I think the whole hotel is long overdue a refurb. I doubt we'd choose to stay there again if it's remains as it is. The pub attached was well worth a visit & we would definitely return, reviewed separately.

    « TheWeathervane, Reception at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback regarding your stay here at Stoke East. We really appreciate our guests telling us what they liked about there stay, but also the things they didn't like so much. By our guests doing this it enables us to try and put these issues right. So we can improve our standards for our future guests. We really hope that you will stay with us again. If we can be of any assistance then please do not hesitate to contact us at Stoke East.

    3
    « Overnight stay on business. No problems »

    A large illuminated sign might help. It's opposite the large Tesco / Macdonalds but I missed it the first time. My room was warm, clean, quiet (despite traffic on wet roads) and the bed was comfortable. TV had Freeview channels. The bathroom worked. In fact, my only quibble was a loose toilet roll holder.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback regarding your stay here at Stoke East. Thank you for bringing it to our attention about the loose toilet roll holder. Its really valuable for our guests to let us know exactly what they thought of there stay, so we know the things that we are doing correctly and the things we need to improve on. We really hope to see you again soon. If we can be of any assistance in the future then please do not hesitate to contact us here at Stoke East.

    3
    « Ok »

    Stayed at this hotel over night as was visiting Alton Towers. The hotel was ok but pretty basic I would say. Visited the Hungry Horse restaurant but was disappointed as the food was pretty bad. I ordered the deal on the pizza but couldn't eat it as it was atrocious. Waited quite a while on the food also only to be let down. I guess the price reflects on the quality of food, wasn't impressed at all with the food. Hotel is OK to use to get your head down after travelling a long journey but nothing impressive. Car park was full of what seemed to be local Ned's hanging around throwing litter everywhere.

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback, and bringing it to our attention the issues you experienced in our restaurant. These issues have been addressed to the members of staff in order for this not to happen again. If you have anymore questions then please to not hesitate to contact us here at Stoke East.

    4
    « Decent place to stay to visit Alton towers. »

    A group of friends decided on booking this hotel as keen thrill seekers wanting to head to Alton Towers. The hotel is conveniently located nearby Alton Towers being a small 20 minute drive away. Also it surrounded by useful restaurants (Hungry Horse and McDonalds) and a Tesco. Checking in I was greatly by a very friendly and helpful female receptionist which should get a pat on the back for how great she is there. Overall I think the hotel ticked all the boxes that I was expecting for it to tick. The bedroom was adequate with clean comfy bed, and all the things that you think is standard such as a kettle with tea, coffees etc, hair dryer, flat screen television. They even provided biscuits which was lovely after the driving there with a cuppa. However the thing that put me off giving it full marks is the condition of the bathroom, whilst it was clean and you see they was doing their best, the ideal thing would be refurbishing the following issues. The floor had water damage and was lifting up, the toilet wasn't bolted to floor properly causing it to wobble, the wood encasing for the toilet look cut up by maintenance. Basically looked worn out. Don't get me wrong it did the job and the shower was really powerful, it just was slightly disappointing considering how great everything else was for the price range. Whilst this wasn't a issue for us, the hotel doesn't have air conditioning which is a deal breaker for some people booking a hotel, however they do provide a fan for hot days. I would happily book this place again if I was looking to stay in the area in future. I would recommend it to people, the bathroom wouldn't put me off.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for taking the time to leave feedback regarding our hotel. We love to know the things our guests loved about there stay, and the things they didn't like so much. We really hope to see you again soon. If we can be of any assistance then please do not hesitate to contact us.

    5
    « Best Western Stoke on Trent »

    Had a great nights stay with breakfast included before our trip to Alton Towers, hotel is situated just off the motorway. Hungry Horse attached had a great meal with the kids having a McDonalds (just across from hotel) keeping us all happy. Breakfast was great can choose anything from menu or continental buffet (Cereal, croissants, toast etc.).

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback regarding our hotel. Its good to know our guests experiences and the things they loved about there stay, and of course the things that we can improve on. Everyone here really hopes that you will come back to see us all again soon. If we can be of any assistance in the future then please do not hesitate to contact us.

    2
    « Not Great. »

    Stayed here for two nights whilst visiting Alton Towers. Check in etc was fine however the room did seem quite tired with various stains on the carpet,walls,scatter pillows on the bed and the bed throw. Our 12 year old was on the pullout sofa bed which was terrible it rocked about and squeaked with the slightest movement and the matteress is wafer thin and very uncomfortable needless to say she did not sleep well at all. The bathroom was okay floor is super slippy when wet and towels were very thin and old. We had dinner in the attached pub/restaurant food was not great and I had to go and ask for our main course as we had been forgotten about,when it did arrive the order was wrong. Breakfast the next morning was the most confused I have ever been in a hotel, the waitress explained we could either have the best western breakfast or the hungry horse breakfast and when I asked what the difference was it was like listening to a forgein language with so many different options totally confusing hence next morning we went over to McDonald's. Overall a poor experience.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you very much for taking the time to leave us feedback about your recent stay. On behalf of the entire team, we apologise for not exceeding your expectations. We like to hear what aspects our guests enjoy and the areas in which we need to look at in order to improve. Each of the issues you have made will be flagged up to the relevant departments so we can work towards a solution, and therefore we can offer a superior experience in the future for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience, and if we can be of any assistance, please do not hesitate to contact us at Best Western Stoke East on 01782 388799.

    5
    « Great overnight stay »

    Travelled down here from Edinburgh for an overnight stay as was taking my little boy to Alton towers for the day. My little lad has autism so this was his first stay in a hotel and we were greeted by a fantastic member of staff I think his name was Chris, he was very helpful and polite and was brilliant with my son. The room was comfortable and excellent value for money. My son really enjoyed staying and I'd defo stay here again if in the area. Makes your stay a lot nicer when u have excellent staff . If I could find any fault would be the rooms very hot even with heating off but that was only a minor issue as other than that the stay was brilliant Thank you

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for taking the time to leave such wonderful feedback. Its so great to here what our guests loved about there stay and the things that we could improve on. We really hope you will come back and see us again soon. If you have any questions in the meantime then please do not hesitate to give us a call.

  • 5
    « Overnight stay »

    Perfect stop over after a day at Alton towers great value and staff greeted us and made us feel welcome hungry horse attached excellent value for money ate dinner and breakfast inc bottle of wine with dinner for under £50 family if 3 Tesco and McDonalds across the road aswell I'd definitely recommend and return

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback about your recent stay here with us. We are so glad to hear you enjoyed your family break, your lovely comments will definitely be passed along to the team. If you have any questions or would like to contact us directly, please do no hesitate to do so on 01782 388799, and we would love to welcome you back again soon. Kind regards The Team at Best Western Stoke East and The Weathervane

    5
    « Great! »

    The staff were very accommodating we had to call ahead as we was going to miss the 10pm check in time, they was very helpful and advised that this would not be an issue, check in was very quick and easy, the room was clean and had great facilities, the beds were very comfy and the shower was clean and powerful, we couldn't have asked for a better place to stop over. Tea and Coffee making facilities in the room as well as a TV and hair drier. there was a restaurant next door and McDonalds not a minute walk from the hotel.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you very much for taking the time to leave us feedback about your stay. It's lovely to hear such wonderful comments from our guests, it will be passed on to our team! We really hope you come and visit us again soon, and if you have any questions for us, please do not hesitate to contact us directly at Best Western Stoke East. All the best The Team at Best Western Stoke East

    5
    « What a surprise, this was a well presented BW hotel with great facilities nearby »

    Having stayed in some disappointing Best Western hotels I was rather apprehensive about this booking, but I was very pleasantly surprised. This Hotel at Stoke East was great. Very well presented, good room and very clean and comfortable. The reception staff were very friendly and the pub next door was very reasonably priced for an evening meal and he food was well cooked and affordable, breakfast next morning was very nice too.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave us your feedback in regards to your stay with us. It is great to hear you enjoyed your stay with us, it is always good to hear what our guests liked about their stay, and your lovely feedback will be passed on to the team. We hope to see you again in the near future, and if we can be of any assistance please to do not hesitate to contact us directly. Kind regards The team at Best Western Stoke East

    3
    « Overnight stay »

    Stayed over on business in this hotel for the first time, found Staff helpful, room was ok but bed was two pushed together. Furnishings were worn and damaged in places. TV remote was dead and battery compartment sealed. No TV but was working so didn't miss much. Little things missing like spoon for tea/ coffee making facility that let this trip down. Breakfast was good with lots of choice from cereal to full English breakfast.

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to give us feedback about your stay with us. Knowing about the service and experiences our guests receive and by telling us what you liked and what we can improve on, will help us work towards giving future guests a better experience. We hope to see you again soon, and if you have any questions do not hesitate to contact us directly on 01782 388799. Kind regards Best Western Stoke East reception team

    3
    « clean and tidy »

    Clean, friendly and helpful staff. Close Mac Donalds if required. Hungry Horse pub restaurant very clean and good service, as was the hotel. The service and reception staff were friendly and helpful. The hungry horse joining the hotel is well priced with attentive staff.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to review your recent stay with us. Your lovely feedback will be passed on to the team. We hope to see you again in the future and do not hesitate to contact us if you have any questions. Kind regards Best Western reception team

    4
    « Great Place To Stop Over »

    We used this hotel as a base to visit "Thomas Land" and "Drayton Manor" theme parks. The hotel is 55 mins away from the above. It gave us the chance to visit the Peak District also which is absolutely beautiful and this is about 40 mins away from the hotel. The hotel itself is really good,the rooms are clean(we had booked 4 rooms for family and all found their rooms great). There is a really nice diner attached to the hotel,called "Hungry Horse" and the food is quite good and at a good price too! The breakfast menu has a wide selection and this was included in the price of the room. The staff are very friendly and we would return here,no problem. By the way, if you have young children,make sure you get to "Thomas Land", it's fantastic!

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for taking the time to leave us feedback regarding your stay here at Stoke East. We are so pleased you enjoyed your stay with us and we really hope you will come back and see us again soon. If we can be of any assistance in the future then please do not hesitate to contact us.

    2
    « Not the best Best Western hotel »

    On the plus side the room and bathroom were clean and tidy. Tea & coffee facilities were provided in the room. Now for the minus side:- The tap on the sink in the bathroom was loose and moved around when you tried to use it. The bath towels were small and very thin, i have thrown away towels in better condition. 1 sachet off body and hair gel for 2 people for 2 days seems very frugal to me. The toiletries were not replenished. The breakfast was another thing, the continental breakfast was very limited especially the fruit which consisted of apple & bananas which we had to ask for, we also had to ask for fruit yoghurt. No cold meats just cereal, fruit, croissants and toast. Not a particularly health option. The cooked breakfast was very greasy with no choice of egg i.e. only fried. In summary we have stayed in a number of Best Western hotels and i can honestly say this was not up to thier normal standard. Would i stay there again mmm No

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback on Best Western Stoke East. Its really good to know exactly what our guests thought about there stay, the things they liked and the things they didn't like so much. Thank you for bringing it to our attention about the bath towels being very thin. By knowing this it enables us to flag this up to our laundry provider. Also by telling us about the issues you encountered during breakfast this gives us the chance to make the improvements necessary to give our guests a better experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can be of any assistance in the future then please do not hesitate to contact us directly at Stoke East.

    2
    « Stayed for one night »

    Very clean hotel, but could do with a overall updating. Windows on the ground floor do not lock and took a bit of shutting properly. The fold out extra bed is a very small double and very uncomfortable, really only big enough for one adult or two small children, we had a 14 year old (6') and a 12 year old with us and they struggled all night, we certainly wouldn't have stayed another night. Cars and motorbikes were screeching round the carpark at 2am, which you could hear clearly as the windows were not double glazed. One good point was the food in the resteraunt was lovely, hot and very good value for money. Overall though we would definitely not stay here again.

    « TheWeathervane, Rececption Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback on The Best Western Stoke East Hotel. It really helps us to know what you liked about your stay, and also any issues you encountered. It gives us the opportunity to improve our services so we can give our guests a better experience when staying with us. We really hope you decide to stay with us again. If we can be of any assistance then please do not hesitate to contact us.

    3
    « ROOM 38 - Tyre squealing, engine revving.....this is the room for you »

    We stayed here 1 night (sunday night) for our 2 day visit to Alton towers. Location fab for theme park approx 20mjn drive.....and hungry horse a bonus next door (although wasn't too impressed with English breakfast, nor the waiter knocking my cup of tea over as he was putting it on the table.....luckily it only hit him.....he was very apologetic though) Tesco across the road also with a McDonald's. Tesco was closed with being Sunday but local one stop a short drive away. Boy/girl racers racing up and down the street tearing the tarmac up as such, tyre squealing, dump valves, engine revving....not good. This isn't the hotels fault but was a nuisance ......it did quieten down around 1am so bonus ??. Make sure you get a room on back of hotel over weekend probably won't be as bad. Tesco car park is obviously a cruising meet area and with mcdonalds being close by for their happy meals well they don't need anything more do they ??. The room......clean and tidy bit tatty around the edges but pleasant enough. Toilet seat had yellow staining on underside........could do with a decent bleaching or a new one really. Shower was best one I've ever pressure wise.....come home and mine felt like a trickle, water didn't drain from bath quick enough so ended up ankle deep in water by time finished showering but worth it ha Mattress......too soft for my liking. I prefer a firmer mattress but that's personal choice. Staff......friendly enough

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to give us feedback about your stay with us. By telling us what you enjoyed about your stay and areas in which we can improve on, you are helping us to create a better experience in the future for guests. I would like to apologise as well for the noise and disturbance outside and for the other points you made and we really hope to see you again in the future, and if we can be of any further assistance do not hesitate to contact us at Best Western Stoke East. Kind regards.

    4
    « ALTON TOWERS STAY »

    Great hotel for staying at while visiting Alton Towers. Great value, good pub next door and only 20 mins drive after an exhausting day in the park. Very nice rooms, comfortable beds and fab shower. Would recommend

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback regarding your stay here at The Best Western Stoke East. We are really pleased you enjoyed your stay and we hope to see you again soon. If you have any questions then please do not hesitate to contact us.

  • 5
    « Excellent hotel location for Alton towerz »

    We stayed here for a night before an Alton Towers visit as a family of 4 and would stay here again. The rooms were bigger than expected as stayed in holiday inn express last year up the road and the room there was a bit smaller. This best western was attached to a Hungry Horse with a good outside play area at the back and opposite a McDonald's and tesco. We didn't have food there but they have a large selection of luxury icecreams in a cabinet which we all had and was lovely. Also large tv screens. The location is ideal for alton towers as only around 20-25min away.. Here's a tip if you are staying here for the night with children visit the New Florence wacky warehouse literally 5min up the road as its excellent and will keep you children occupied, but shuts at 8pm, also had food there and was very good. The breakfast at the Best Western was also excellent, very good quality could not fault it. Service again during our stay was very good. I would stay here again without a doubt when visiting Stoke on Trent with children or visiting Alton Towers, would highly recommend. But ask for a room at the front of the hotel as at the back we could hear the traffic on the dual carriage through the windows ( windows of poor quality ) which was the only downside.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for taking the time to write such lovely feedback. We love to know what our guests really liked about there stay and the things that we need to work that little bit harder on to get things perfect for our guests. Really hope to see you again soon. If you have any questions then please do not hesitate to contact us here at Best Western Stoke East.

    3
    « good staff upgrade needed »

    We stayed for 3 nights this week in the accessible twin. I must start by saying that Mark and his team are exceptional. It is a shame that the whole place needs an upgrade. The couple of things we told them about, the lock falling off the loo and the loo seat loose were dealt with immediately but the door frame is so twisted on the bathroom that the door wouldn't close. Screws were missing on the window lock. The view from the window was always of rubbish spilt and strewn all over from the restaurant. The Hungry Horse staff were lovely and helpful but as the only place to eat (even Mcdonalds closed for refurb) it was awful. Tried the fish and chips. All batter next to no fish. Tried the baked Alaska and, as in a previous review, the chef need to be told that raw whisked egg white and sugar NOT BAKED, does not constitute meringue. disgusting! Had the chicken breast with sweet potato and kale hash the next night. Warm chicken cold hash served with a cold chilli sauce. First morning ordered English breakfast. plate swimming in grease. Left most of it. 2nd morning had pancakes. Stodgy. Last morning cereal and toast but don't be in a hurry for toast as only 1 toaster (4 slice) for whole place and need to toast bread at least twice to colour it and that's with it on full. Guess next time we will stick to the Best western Plus hotels as in Cedar Court Harrogate. Not much more expensive and first class food. However thanks Mark and staff you are doing your best with a bad lot.

    « Mark E, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback regarding Best Western Stoke East. Its so beneficial for us to know what our guests liked about their stay and the things we need to improve on. If we can be of any assistance in the future then please do not hesitate to contact us here at Best Western Stoke East.

    4
    « Highly recommended »

    We stayed for 2 nights as a stopover for alton towers, having stayed there twice previously. The staff were all very friendly, nothing was too much trouble. The food & drinks were reasonably priced & the food was of very good quality. The hotel was very clean & tidy & our room was well equipped.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for leaving us such lovely feedback. We are so pleased you enjoyed your stay here at Best Western Stoke East. Really hope to see you again soon. If we can be of any assistance here at Best Western Stoke East then please do not hesitate to contact us.

    3
    « Solo traveller »

    Check in staff really friendly and no fuss. Room on the 1st floor at the far end of the corridor so I'm hoping for a peaceful evening . Bathroom nice and clean with some bath products available for use (not all have these) and it's helpful if you have forgotten your wash bag! Double room and it's clean and spacious, comfy bed! Tea and coffee available TV works and freeview available No noise during the night (excellent news) Breakfast - good choice and staff friendly - not sure how much it costs as was in the price of the room All in all a decent place to have a stop over when your on the road working

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for taking the time to leave us feedback. Its really useful to know what our guests enjoyed about there stay and the things that they think we could improve on. We really hope that if ever you are in the area again and you need to stay over you decide to stay here at the Best Western Stoke East. If you have any questions then please to not hesitate to contact us here at Best Western Stoke East.

    5
    « Alton Towers Layover »

    My wife, 2 boys (9 & 3) and myself stayed at The Best Western Stoke East hotel for 2 nights. We wanted a base that was close enough to Alton Towers, The Monkey Forrest and other attractions. We were very happy with the cleanliness of the hotel, the rooms were a good size and all of the staff that we met were very friendly and helpful. The hotel is next to a pub/restaurant, you simply walk through the reception door to the bar. The bar/restaurant was quiet, clean and again the staff were all very friendly. We only ate breakfast at the restaurant, the first day the buffet continental and the second we ordered a full English off the menu. The food was very good, Holly was our server and did an excellent job. Overall I would highly recommend this hotel for business people and for folks like ourselves wanting to spend a few days exploring the local area.

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for taking the time to leave us feedback regarding our hotel. We are so pleased your enjoyed your stay here at Best Western Stoke East. It's so lovely to here what our guests liked about there stay. We really hope you come back and see us again soon. If we can be of any assistance in the future then please do not hesitate to contact us.

    4
    « One night stay »

    I stayed here for the night with my son before dropping him at the army base and it was good all round service . The room was clean and practical and we had a good value for money steak in the pub/ restaurant .My son said it was the best steak he had ever had ! ( my cooking has never been up to standard !) . I left my computer tablet in the room by mistake and the staff had found it and placed in the safe before I had noticed it was missing . They did forget to post it out but when I rang them they apologised and posted the tablet out to me and paid for all the postage and recorded delivery . Thanks to the helpful staff at Best Western Stoke East .

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback regarding your stay here at Best Western Stoke East. We love to know what our guests liked about there stay, and the things that we can improve on. Please accept our apologies for forgetting to post your computer back. Really hope to see you again soon. If we can be of any assistance in the future then please do not hesitate to contact us.

    3
    « it's ok »

    stayed over for a business trip for a couple of nights...hotel is clean & tidy and staff well very friendly and helpfull, the hotel could do with a refurb.. food is served in the hungry horse next door and though the food was ok it's not were I would choose a bit too cheap and cheerfull but that's only my opinion only real issue was very noisy from busy road in truth though I would use again and Mark the manager was fantastic such a pleasant guy

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for taking the time to leave us feedback. Your business is extremely important to us and we value every feedback that we receive. By telling us what you liked about your stay and how we can improve you are helping us deliver a perfect experience for other guests in the future. Real hope you will consider staying with us again, and if we can be of any assistance then please do not hesitate to contact us

    3
    « Value for money »

    Stopped here en route to Alton Towers. This was cheapest hotel we could find at £40 for a family of four. The staff and Hotel Manager were fantastic (our bedroom wasn't made on arrival and the wc seat was broken - both of which were promptly remedied). The room was clean but dated, and the beds weren't overly comfortable but were OK. We had breakfast across the road at MacDs. To be honest at £40 it represented good value for money and we got what we paid for.

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for leaving us feedback regarding our hotel. Please accept our sincere apologies for your room not being ready when you arrived, and your toilet seat being broken. It's really beneficial to us as to what our guests thought of our hotel. So we can make the relevant improvements to ensure our guests have a present stay. We really hope you will stay with us again.

    3
    « Mediocre at best »

    The room was basic enough, but the noise from above was terrible. Definitely improper sound insulation. Accessing the wifi was difficult. On the plus side, the shower was excellent and there are plenty of places around to get snacks and supplies.

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback. It's good to know what our guests liked and the things they didn't like so much. If we can be of any assistance in the future then please do not hesitate to contact us here at stoke East

    2
    « Not recommended or up to Best Western standards »

    The only good thing I can say about this place is the water was very hot and at a good pressure. The room was tired, the towels small, thin & well worn & a panel was adrift below the sink. To be fair the room equipment wasn`t that bad, it worked and you got biscuits with the tea tray. However I would strongly recommend you give the attached "Hungry Horse" eating ? establishment a wide berth, it may be cheap but as they say you get what you pay for !! The service is also very poor as their doesn`t seem to be enough staff as you are stood for ages to get served both for drinks & to order food.

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback. Please accept our sincere apologies for not exceeding your expectations. Your business is very important to us and we value your feedback. By telling us the things your liked and the things you didn't like so much, we can implement improvements to ensure we offer a better experience to our guests in the future. Our sincere apologies again, if we can be of any assistance then please do not hesitate to contact us.

  • 3
    « Average »

    Me and a few friends stayed here during a trip to Alton Towers, it was cheaper for us here then staying on site at the Theme Park. Upon arrival, we were greeted warmly, and there was no issues to get our rooms. There was no Wifi as far as I remember, the restaurant was a Hungry Horse. We had to wait about 40 minutes to be seated, and had to wait in a very loud pub. I would say this hotel is suited for people visiting friends, but not suitable for children as there are no entertainment facilities, and the entrance to the restaurant is though a generally busy bar. Breakfast was a joke.. their continental breakfast was 2 types of pastries and cereal. The hot choices were just as lacking. A breakfast burrito that tasted microwaved.. I wouldn't be eating breakfast there again.

    5
    « Amazing hotel and excellent service! »

    Absolutely stunning hotel, it looks like a 5* hotel!!! The staff are incredible. They are very attentive and polite and always put us first. The receptionists we especially lovely. The room was gorgeous and they'd pushed two double beds together and it was the best thing I've ever slept on. The hotel is right round the corner from stoke water world, perfect for kids. The restaurant and breakfast is good too. The spa is also good

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for leaving us such lovely feedback. Its so nice reading positive comments like yours. We really hope you will come and see us again. If you have any questions in the meantime then please do not hesitate to contact us here at The Best Western Stoke East.

    4
    « Value for money »

    A little apprehensive after reading some of the reviews. However, we just needed a one night stay to break up a long journey. Staff were friendly, polite and helpful. The bedroom was spacious and clean. Tea/coffee, toiletries, comfy bed and even an iron and ironing board provided. The Hungry Horse Restaurant is attached to the hotel - also value for money. There is plenty of parking and directly opposite the hotel is a 24 hour Tesco and McDonalds. PS: If you like sleeping with the window open then ask for a room at the back. Some of the bedrooms overlook a busy road.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback regarding our hotel. We love to know what our guests liked about there stay, and the things the didn't like so much. We hope that you will come back and see us again soon. If we can be of any assistance in the future then please do not hesitate to contact us.

    2
    « Basic and poor nights slerp »

    I expect basic from best western at a reasonable price. However I do expect to get some sleep which we didn't get. Partly as the sofa bed isn't fit as a bed and partly due to the very very bad stamping sound that penetrated from the floor above. 1 which best western can easily fix the other I guess may be trickier. Staff were ok wouldn't go as far as very friendly.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback. On behalf of our entire team, we would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If we can be any assistance in the future then please don't hesitate to contact us.

    3
    « Does exactly what it says on the tin!! »

    My 14 year old daughter and her 10 year old gym partner were competing in a competition in Stoke and we booked this hotel. It met our requirements perfectly. It was clean, comfortable and the staff were first class. We didn't eat here so can't comment on the food but we would certainly return. The hotel itself is basic from a facilities perspective but it doesn't claim to be anything else. The rooms were clean and the beds were amazing. Really comfortable with a nice thick duvet. We arrived early due to an early morning flight and there was no issue with us checking in at that time which was appreciated as we had been up since 4.30am. The hotel is 3 stars at most but if I was rating it from my experience then it was top notch due to the service, but I think that can be misleading to readers. A clean, basic, comfortable hotel that served a purpose very well. We will return.

    « TheWeathervane, ReceptionTeam at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave us feedback. Its lovely to here what people liked about there stay. We will try and do everything we can to make our guests happy. We were just pleased we were able to check you in early being as you had had such a long journey to get here. We really hope you will come back and see us again soon.

    5
    « A credit to Best western and hungry horse »

    Comfortable hotel at a price point to suit our needs, close to Alton towers. Newley refurbished Hungry horse pub associated with the hotel, unique menu and decor for this chain. All staff very friendly and genuine, very hard working. Booked a Sunday night which included breakfast each morning of our 3 night stay. Ate in the restaurant each evening with a party of 9, all meals were good with the exception of children's curry and rice which were differing in size so much so that we queried if the portions were right! Outside kids play area just the job for young ones. Would I return to this hotel, yes, would I recommend it yes Other hungry horse pubs should take a lesson from this one, menu roll out across the chain would be good and decor changes to make the place more family friendly , modern and appealing. ( no sky sports may not be to everyone's liking but it made for a better family friendly pub) Well done all the team

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for taking the time to leave us such lovely feedback. We are really pleased you enjoyed your stay with us and we really hope that if ever you are in the area again you will come and see us. Many thanks again :)

    4
    « Nice hotel shame about the road noise »

    Stopped at this hotel for an overnight stay. Despite arriving very late the staff were very welcoming and dealt with my check in pleasantly, quickly and efficiently. Room was quite large, nice bathroom with an extremely powerful and very hot shower. Nice biscuits along with the tea and coffee as well as milk and cream. Found the heating a little difficult to control but got there in the end. Bed very comfortable but as the hotel is very near the busy A50 there was a fair amount of road noise. Not a lot the hotel could do about this and otherwise I would have rated it as excellent. Nice breakfast available next door in the Hungry Horse. Despite the road noise I would return.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback regarding your stay here at Best Western Stoke East. Its really good to know what our guests liked and the things that we can improve on. We hope that you will come and see us again soon. If we can be of any assistance in the future then please do not hesitate to contact one of the reception team who will be happy to help.

    2
    « Staff let down an otherwise good stay »

    We arrived very late one evening, and we knew the check out time was 10am in the morning. We therefore asked for a late check out, which we would have been happy to pay £10 for (which is the usual Best Western practice). However, the exact words of the staff member at check in were 'housekeeping probably won't get to you by 10am - so see how it goes, and you can always pay in the morning if you need to' Because of this, we still got up earlier than we would have liked and sure enough house keeping were at our room at 10am as we were leaving. (We thought if we were going to get woken up early anyway we may as well leave at check out time) we would have rather had paid extra to check out at noon and not have felt rushed. Other than this, the hotel was very comfortable and clean. It's just a shame we couldn't work out the late check out.

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you for taking the time to leave feedback regarding your stay here at Best Western Stoke East. Its really good to know what our guests liked about there stay and the things they think we could improve on. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us here at Stoke East. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

    4
    « Great one night stop over »

    We stopped here for a night to break up a journey. Lovely big rooms with good size bathroom. Gym quite small but didn't have to wait to use any equipment, pool not big enough for a lengthy swim but was lovely and warm to relax in. We had food in the bar in the evening which was pub grub style, an excellent buffet breakfast was served in the restaurant in the morning. Not much to the local area but a very good hotel just as a stop over

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Think you may have us mixed up with the other Best Westerns in the area. Only we do not actually have a gym or swimming pool. Think you may have either stayed at The Best Western Moat House, or The Best Western Manor House. If you have any questions then please do not hesitate to contact us direct at Best Western Stoke East.

    4
    « Two Night Stay In Stoke on Trent. »

    My wife and I spent two nights at this hotel while attending the Funeral of a relative in the area. We were pleasantly greeted by Reception staff and allocated a double en-suite room which was spotlessly clean and very comfortable. To have a good shower that worked efficiently was more than welcome ! We have no complaints about this hotel which I suspect is used a lot by business travellers on one night stopovers. It has very few facilities and I would certainly not recommend it for "long stays". The Bar and Restaurant....."The Hungry Horse" is attached to the hotel area much in the same way as "Premier Inn" and "Travelodge" but with a Menu more like "McDonalds". To summarize, I would say it's a Pub with rooms with not a very exciting Menu but does serve an excellent Continental and full English breakfast and has first class cheerful and helpful "waiting staff", Find somewhere else for evening meals if your age is over 30. !!

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Firstly we would like to thank you for taking the time to leave feedback. Its always good to know what our guests liked and what things our guests didn't like so much. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of any assistance in the future then please do not hesitate to contact the reception team who will be happy to help.

  • 2
    « are the positive reviews about this place Genuine? »

    Checked in here on Sun 20th at 15.40pm,for 2 nights. I nicely asked the gentleman at reception if I could have an upgrade as I am a diamond for life member. He replied all rooms are the same,( I found out today that he lied and I could have had an upgrade to a large room with a Sofa as well as a bed)!!. However I was allocated room 9 which is just a few yards from the busy A50 dual carriageway. I believe there were only 4 rooms occupied on the first of my 2 night stay, so why wasnt i allocated a quiet room at the other side?. I wasn't offered a free newspaper (entitled to one because of my Best Western rewards status). I was also told that my room may not be ready until 16.00pm, again because of my Best Western card I can have an early check in! To be fair the room was lovely apart from the traffic noise at 05.30am|| :( This morning I spoke to Rachel at reception and she allocated me a room on the quiet side complete with Sofa. If people looked after customers I would not be writing these negative comments! Breakfast day 1. Very Poor!! The self use toaster makes toast undercooked or burnt. The waitress herself even said "The Toaster is Crap" The effort was there, however after sitting down with my burnt toast, I had to go and ask her for some butter as there was not any put out. My full English arrived and the Bacon was like strips of "wood". Clearly this had been cooked in advance and reheated, not exactly busy this morning, I was the only one at the time in the restaurant! 100 yards away is a McDonalds' and approx. 400 yard away is a huge Tesco, so I am here for 1 more night and my options are. Risk this poor breakfast again (will they fix the toaster?) McDonalds' Tesco Or check out and go to the Best Western Festival Park? (will cost me but I will pay for quality) This Hotel was only £91 for 2 nights and now I know why! Thank you Rachel for your help.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Firstly thank you for taking the time to leave feedback. Its always helpful to know what our guests liked and the things our guests think we could improve on. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If we can be of any assistance in the future then please do not hesitate to contact our reception team who will be happy to help with any queries.

    3
    « Good, comfortable stay »

    I've stayed here several times and always had a quiet, clean and comfortable room. Standard, average accommodation, no frills. Unfortunately the hotel is let down by the Weathervane restaurant next door.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for leaving your feedback. Its always helpful to know what people like, and the things our guests think could be better. I hope that you will stay with us again. If we can be of any assistance then please do not hesitate to contact the reception team. We will be happy to help.

    1
    « Wasn't My Thing! »

    I stayed for a weekend with my young son. We arrived after school on a Friday evening to find the pub attached absolutely crammed. Many outside smoking. As a mum on my own I had lots of bags, surprised not to see a lift anywhere. No help. Was given a room on the second floor that has 5-6 heavy doors to get through and a flight of stairs. Could definitely smell stale smoke on the landing on the ground floor. Do staff go through to have a smoke round the back door? Everyone stares as you enter through the double doors from the hotel in to the pub. We got a small table for two, we were told there was a 45 minute wait for food as 3 chefs had not turned in. Most kids around us were watching the TVs on the individual tables, unfortunately our tiny table for two didn't have this. We saw many customers playing connect four and kids drawing on chalk boards. We were not told where to get these from within the pub and I did not want to leave my son on his own at the table to go in search of games to do during our wait. I was keen to get from there it was so busy. Staff don't really have any clue which customers are locals & which have paid money for a hotel stay. Back in the room the free wi - fi signal is shocking, the tablet wouldn't run any apps, son was hoping to watch some kids films in the evening, they wouldn't work although connected. We spent Saturday night going over to the fast food chain across the road staying well clear of how crazy it would get on a Saturday night at the pub. Our window, was looking out to the bins, and a road. We were rudely interrupted at 9 pm by two cars parked up by the bins, boy racers! Cars revving, music on very loudly for some time. Then embarrassingly, come 3.30am with only a wall between us I was woken up by the banging headboard of my neighbours, then again at 7 am!! Not the family stay I hoped for and felt quite uncomfortable in the surroundings without the other half with me. It was awful, I'm gutted I paid for it. A bit of priority and effort for hotel customers please! Or reduce your prices

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Please accept our sincere apologies for your recent stay here at Stoke East. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If we can provide any assistance, please don't hesitate to contact us directly at Stoke East.

    5
    « Great Stay »

    yet again a great stay with friendly and helpful staff. Was welcomed in early as a diamond member and staff couldn't of been more helpful. local shops near by. room was clean and tidy with good nights sleep had in a comfy bed. Would recommend for like minded business men like myself or for families id recommend this hotel.

    « TheWeathervane, Reception Team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for leaving such lovely feedback, its so nice to know you enjoyed your stay. Really hope to see you again soon. If I can be of assistance in the future, please don't hesitate to contact us at Stoke East. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

    4
    « Pleasant stay »

    Booked this hotel for an overnight stay as visiting in staffordshire. When I called the hotel direct I was given a price of £67 & if wanted to add on breakfast we could for 7.50pp the receptionist made no reference to winter deal package available where we got b&b for £63 so glad I shopped about before booking. Would suggest not adding the 7.50 for breakfast as you can get one from restaurant at 2.99 or large 6.99!! Very misleading. Overall pleasant stay. Room spacious and clean. Had a meal in hungry horse restaurant which although basic didn't disappoint. Would recommend to others.

    « TheWeathervane, reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you for letting us know about your recent stay here at Best Western Stoke East. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at Stoke East . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

    5
    « More than just a meal out »

    Not just an amazing Upgrade i also loved everything about our first meal out here tonight from the moment we were welcomed by the Manager and taken to a fresh new eating area,it was first class service and the Mighty Mixed Grill was cooked perfectly and to be honest couldn't eat all of it, it was big enough for two ha ha.I Absolutely loved the back ground tunes they made me want to stay longer he he. and most of all the Staff are keen to please and look happy doing there work, Magical place to go and i will be returning very soon!! well done all love it!

    « TheWeathervane, Reception team at BEST WESTERN Stoke East, responded to this review »
    Thank you so much for leaving such a lovely review. I am so pleased you enjoyed you meal here at The Weathervane. Really hope you come back and see us again soon. Many Thanks

    3
    « Great refurb »

    Had a lovely night at the newly opened weathervane. Great refubishment, staff were amazing and the food was fantastic. Lets hope the new posh look will keep the rough drunks that have blighted this pub for years away, and you can finally feel safe in a friendly enviroment.

    « TheWeathervane, reception team at BEST WESTERN Stoke East, responded to this review »
    Your business is very important to us and we value your feedback. By telling us what you liked, and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at The Weathervane. Thank you again for taking the time to leave your feedback. We appreciate your loyalty to our brand.

    3
    « The staff was great.The room was just ok »

    The hotel was in a good location it was about a 20 minute drive to Alton towers.The staff in the hotel were great and very helpful. The room was ok i had to share a sofa bed with my friend it was small and uncomfortable.I won,t stay hear again

    « TheWeathervane, Hotel Manager at BEST WESTERN Stoke East, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at Stoke East. Sincerely, Rachel Jackson BEST WESTERN Stoke East 01782 388799

    2
    « Hotel was OK, Room a bit smelly and noisey, disappointing staff. »

    Although the room was OK, it smelt of urine when I first went in the room, I had to open the window and close the toilet door. The noise from the road was quite load, even with the window shut. After booking on hotels.com and paying full online I got to the hotel and was requested to pay again. I explained that I had already paid online and I had been in this situation before and had to chase up the money with hotels.com which I didn't want to do again. I showed him the email that says paid in full. He assured me that the money wouldn't be taken from my account because his hotel takes the money. Anyhow, the money was taken from my account and I had to chase up hotels.com to get a refund. The bright side is he charged me less than hotels.com, but I would have rather have paid the extra than sat on the phone or 20 minutes today.

    « TheWeathervane, Hotel Manager at BEST WESTERN Stoke East, responded to this review »
    Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at Stoke East. Sincerely, Rachel Jackson BEST WESTERN Stoke East 01782 388799

    4
    « New kid on the Best Western block. »

    Very handily located hotel at the side of the A50 between Stoke & Uttoxeter with lodge style accommodation and adjoined to a "Hungry Horse" pub / eating establishment that serves very reasonably priced food. The staff are very friendly & seem to cover both establishments so reception is sometimes unattended. The rooms are comfortable, clean, well equipped and you control the wall heater to suite your needs. The shower, over the bath, has plenty of hot water and very good pressure. Breakfast is a no nonsense affair with not much choice but they will accommodate reasonable requests I`m sure. Will definitely stay here again when in the area.

  • 4
    « Best Western triumph again »

    We often use Best Western when travelling around the country to break a long journey or to make life easier. By using Tesco vouchers we can afford to enjoy our journeys rather than risking driving when we are tired. They are easy to find and are individual. There is always ample parking space and good food available.

    3
    « Ok for a night away on a business trip »

    Located on a retail park opposite a supermarket and fast food place, it is not the place for a romantic night away. But if you are travelling and need a room in the Stoke area close to the A50 then this might be for you. The room was large and clean, with complimentary shower gel etc. Attached to a pub for a drink and food means you can drop your bag and chill. The staff were very pleasant and for under £65.00 not to bad value either. There is free wi-fi too.

    3
    « Typically Average »

    Reasonable Hotel a little tired in areas,must be ready for refurbishment.Middle of the road Hotel although breakfast was well cooked and presented.Attatched to Hungry Horse family pub and bar.Good parking area.

    3
    « Clean and convenient »

    Convenient location to jump off to meetings around the Midlands and NW. Staff very friendly and V helpful so they make up for what is a tired looking hotel. Good clean room. Area to work is a little limited/constrained. Eat at Hungry horse ( reasonably priced) or Mcdonalds. Tesco's is over the road too. Bar and restaurant staff were great. Convenient, clean and in budget so I will use again.

    2
    « Good clean but average. »

    Reception arrangements consist of telephone! Room was clean and spacious but sparse. The plus of this hotel is that the location is easily accessible, and free parking and good wi fi. No problem with noise from nearby road. It is immedietely adjacent to a MacDonalds, but the flip side is that on the day we visited there was a major problem with litter--and I mean a major problem with litter on the car park. Bins full, bi s broken open, -not pleasant Breakfast was acceptable, would describe it as cheap and cheery. This hotel is not at the standard of others in the Best Western group we have stayed in

    4
    « Perfect for an overnight stay »

    We stayed here for 2 nights on as close to Alton Towers. We had a very enjoyable stay. Staff at reception very friendly and chatted to the children whilst we checked in (which took about 2 mins in total!). Our requests for neighbouring room to friends also staying (but only 1 night not the 2) was fulfilled. The room was adequate in size even with the sofa bed out. It doesn't look the most sturdy or comfortable of sofa beds but was no problem for 2 small children. The bed very comfortable and we slept well. We were upstairs but didn't hear any noise from outside or from other guests. Breakfast was convenient and not too expensive and perfect before a full day at Alton Towers which was a 20 min drive away. Will definitely be back when visiting Alton Towers again next year. Also worth noting is its location. Just off the A50 so very easy to find and not only does it have the hungry horse attached but also has a large tesco opposite and a mcDonalds next door so lots of choice for food and collecting a picnic if like us you don't want to eat in the theme parks!

    4
    « Insert title here »

    My partner and I stayed here after visiting Alton towers. Have to say it was an enjoyable stay. Guy at the reception was very friendly and helpful. Room was perfect for the two of us until you notice the little things. Broken toilet seat, broken toilet roll holder, tears in the bedding, and while showering even though the plug was out the bath filled up. But like I said perfect for what we needed and the price we paid.

    3
    « Average »

    First impressions not good. No one on reception had to use phone. Manager arrived to assist. He was also working behind the bar and he also made up the sofa bed in our room for my daughter. Surely that's not right felt like "Fawlty Towers". Waiting in reception noise coming from bar/restaurant was bad language and there were children present. Room average. Would like to say that stayed at the other Best Western in Stoke few years ago no problems at all. Also recently stayed on the one in Gran Canaria which was faultless, very good from all aspects.

    4
    « best western stoke »

    Basic but very good. service was sometimes a little slow in the bar area but this was a minor problem. Bed settee was not very comfortable but only to be expected. Restaurant was good but being a hungry horse the menu was not very exciting.

    4
    « Friendly Staff »

    Clean hotel, very good value for rooms, drinks and meals. Staff friendly. Rooms refurbished but a little tired. Good location but near busy road - sound proofing could be a little better but however I would definitely recommend and stay there again

  • 5
    « Top Marks »

    Stayed here pre-alton towers visit. Location excellent, tescos right across the road. Reception friendly, room in a quiet location at the far end of the hotel, free WiFi. The room was very clean with a comfy bed. The bathroom was also very clean with a deep bath/shower, water was flowing very fast and filled the bath in about 3 minutes, i didn't expect fast flowing water in England :). Ate at the onsite restaurant, huge portions very nice, service very quick, food of good quality. Slept like a log, will stay again when back down to alton towers next year

    4
    « Overnight Stop for Alton Towers! »

    A very clean and quiet hotel. Lovely rooms with good facilities. Friendly staff to meet you on arrival. Breakfast was very nice, with a good selection of choices and well cooked (for those that had cooked). Ideal for overnight stop if visiting Alton Towers as just 15 minutes drive away!

    2
    « I urge Best Western top dogs to sleep in room 16, ground floor »

    My husband, I & two young children checked in here late yesterday afternoon, after a day trip to Alton Towers. On arrival the hotel staff are also the restaurant staff & are quite clearly stretched. Nobody present on reception, you have to dial a number from the phone for someone to come, from the restaurant, to check you in. Room is adequate, clean, modern & perfect for our requirements. We ate in the restaurant attached to the hotel, a Hungry Horse. Great service from the staff & great food for fab prices. Having young children, shattered from the days activities, we retired to our room early. Children asleep, my husband & I also retired to bed after the long day. 9pm the guests in the room above us returned. Being a hotel I expect some guest noise, doors shutting in the corridor, guests walking past to return to rooms. I didn't expect 45 minutes of creaking floorboards, so bad that in the end my husband & I packed all our belongings, got our children from their bed, asleep, and made the hour and a half journey home. To be fair, the guests in the room above were probably just going about their business to prepare for bed, it's not their fault. Structurally the hotel needs to be assessed, surely there shouldn't be that amount of creaking from the ceiling! I really urge staff of Best Western to stay an evening in the ground floor rooms, especially room 16 to experience it for themselves, perhaps they will look to amend the issue then.

    4
    « Brilliant for Alton Towers! »

    When planning our weekend at Alton Towers, we took a chance and booked ourselves in to stay here even though we've never stayed here for previous trips and booked blindly knowing nothing about the hotel itself. This Best Western is located a stone's throw away from a 24 hour petrol station, a big Tesco and has a McDonald's just across the car park. There is also a Hungry Horse gastro/bar for you to take advantage of. Staff were friendly and efficient and offered a warm welcome. The bar in the evening was busy but staff stayed on top of things and tended the bar and reception simultaneously with ease. The rooms were spacious, cool (many hotels are too hot!) and has all the facilities we needed for an overnight stop including room service. The showers are lovely too - especially after a long day walking around the theme park! Will definitely stay here from now on when for our annual trips to Alton Towers :D

    3
    « Noisy nights »

    Stayed here as we were attending a wedding nearby and had heard good things about it. The rooms were pleasant and clean, breakfast good and staff friendly however one of our main problems was the noise from the corridor outside our room and the incessant banging of doors that seemed to go on all night. It seems like a fairly old hotel and has heavy fire doors at the entrance to all the corridors which once people have pushed through then bang loudly. As well as this the hotel doors seemed to slam unless you close them carefully- this meant on our first night we were literally awake until the very early hours as doors banged all over the hotel. There was a wedding party in who also stopped for a conversation outside our room at 2.00am, then proceeded to slam their doors. All in all fine for a stop over but don't expect a peaceful nights sleep.

    4
    « Good »

    Have stayed here 3 times on visit to Alton Towers. Rooms clean and tidy. Spacious and comfortable. Have eaten here each time, very nice meals. Had the breakfast but I was disappointed. The items were very poor and I didn't really eat much of it, apart from that a good hotel to stay in and only 10 mins from Alton Towers.

    4
    « Great stopover for Alton towers »

    We recently stayed here the night before an early start to Alton towers. The rooms were pretty basic but everything we needed for the night. We had a family room so had to assemble the sofa into a bed for the kids to sleep in, which I thought might have been done before we arrived, but it was no hassle really. We were on the ground floor and could hear quite a lot of stomping about from the guests upstairs. We ate in the adjoining restaurant that evening, which was lovely. Great food and plenty of it, it also had a really good kids play area outside that was totally contained so I was happy for them to play out their knowing they would not escape. The hotel was really close to all transport routes and just opposite a McDonald's if you wanted a cheaper option to eat or just a little snack.

    5
    « Great value for money »

    Stayed 2 nights on my own. Staff were really helpful very friendly and cheerful nothing was too much trouble. Nice clean room and bathroom. Very comfortable bed. Good choice of food at a reasonable price in the restaurant. Would definitely visit again.

    4
    « Brilliant hotel and restaurant »

    My family and I stayed overnight at the beginning of August as we had a two day trip to Alton Towers with friends. Firstly. ....The staff were fantastic. Nothing was too much trouble. ..especially the Manager. We met our friends,who were staying elsewhere,in the restaurant. There were 12 of us altogether and we all had different meals. Every dish was delicious and the desserts were too. The staff were great as well. It was also very reasonably priced. The rooms were clean, comfortable and nicely done. My two complaints are not the fault of the staff at the hotel. The first is that the booking system is a waste of time if you arent going to book people what they've asked for. A disabled DOUBLE bedded room for an adult and their 21 year old son is not acceptable. I booked a twin. Also if you can't get a hoist under the bed to get a disabled person in and out of the bed its useless. I specifically phoned up the main booking office( Couldn't get direct hotel number) to check the bed had space underneath and was told that it should have if it's specified disabled. My son slept on a camp bed which was totally unsuitable for him. The manager did his best for us as the hotel was full and he was clearly disappointed and mortified. Secondly. .We had people in the room above us who stamped around and laughed and shouted nearly all night. The manager went up a fair few times to tell them to shut up but in circumstances like that the hotel should have the power and means to kick them out. We didn't get much sleep. I've still given it 4 stars due to the fact that the problems I had were out of the control of the hotel staff and what they could control was spot on.

    3
    « Very warm welcome with adequate facilities »

    Stop off on our way home to visit friends and sites in the area. Very warm welcome and helpful receptionist / waiter on arrival. We had room No 1 which has disabled access. Good size and large comfy bed. Some little bits and pieces broken including the bath/shower tap plunger which we advised them of in the morning. Usual tea/coffee and toiletries in the room. Free cloud wifi. We did eat in the Hungry Horse next door which is very cheap and whilst my curry was fine, my husband's burger was over-cooked and even the 2nd one was not much better although it seemed to be 100% meat. OK for what it is.

  • 2
    « Daft booking system... »

    I'll start with the positivies, and then my reason for only leaving 2 stars; Myself, boyfriend, and 2 friends booked this hotel 1 month prior to our stay. We booked this hotel for a reason - it was close and convenient for our trip the next day to Alton Towers. The positives; The blond man who greeted us at reception was very friendly, helpful, warm and welcoming, The bar was comfortable for a quick drink (we arrived late), and looked like a nice area to enjoy a meal / breakfast also, The room was comfortable, clean and a good size, The lady who checked us out the next morning was also lovely. The negatives; As I mentioned, we booked the hotel more than 1 month prior to our stay. All was fine. Then, TWO days before our stay, our friends (1 double room) received a phone call to say that the hotel had tried to take the payment, the card had been declined, and the room had been given to someone else. So we had a multitude of questions; 1) Why was the payment taken 2 days before? Every hotel I have ever stayed at either takes the payment on the day of booking, or on the day of arrival! 2) Why was my friend not asked if he had another way of payment before he was basically told tough luck, go find somewhere else? To make it even worse, the hotel literally said tough - there was no apology on this call and no help or advice from a member of staff. As they had only given our friends less than 2 days notice, they had to find somewhere local quickly! They ended up paying £50 more to stay in a different hotel (The cheapest they could find at such short notice), all because of the disorganised booking system. TO MAKE MATTERS WORSE - My friend wrote a complaint to the manager expressing everything that I have explained, and the manager (to be fair) called him and did apologize very sincerely. However, he explained that he has to make the apologetic phone call a couple of times a week as this is a regular occurance. He explained that because they use two different booking systems, their rooms often get double booked and so he has to let people down like this all the time. My question is, if this is happening frequently, then why hasn't it been sorted?! Why would you still use two booking systems when you know that this will happen?! This also made me wonder if my friends card really did get declined, or if it was just an excuse to cover their double booking mistake?! So not only did this cost our friends an extra £50 for their room, but we also had to drop them off at their hotel (about 10 miles from ours), drive to our hotel for the night (10ish miles), drive back to theirs to collect them (another 10ish miles), and then drive to alton towers (and pass our hotel on the way - another unneccesary 10ish miles) - A total of 35 - 40 miles out of our way, and god knows how much extra in petrol, all because of this awful booking system. I would like to thank the staff beacuse they really were lovely and my boyfriend and I did have a nice stay thanks to them, but with regards to the booking, how can I ever trust that my booking is safe with a Best Western hotel? I will not be using them again, that is for sure.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : toutes les directions. Le Best Western Stoke East est à seulement 10 minutes en voiture du centre Stoke-on-Trent et à 15 minutes en voiture de Newcastle-under-Lyme. Le parc national de Peak District est à 20 minutes en voiture.