Hotel 52 Stanley, Sure Hotel Collection by Best Western, Stanley

Booked for a Friday and Saturday night to attend a wedding. Firstly, website says Double Bed, be warned it is NOT a double bed but just slightly bigger than a single. The rooms are quite small, I was told this was a care home previously, wandering around you can now see this........ We visited the restaurant on the Friday evening and the food was great. The breakfast is not so good, clearly cooked beforehand and heated up, dry bacon, dry sausages , luke warm has browns........ Went to make toast and there was one slice of white bread left, when I asked the waitress if there was anymore white bread, the reply was no just brown.... the staff in the restaurant love sitting at the bar and food behind the bar, perhaps spending time assisting the customers would be a better idea, I went to the bar to give my order as no one bothered to come to the table, and even when they wrote it down, our food was wrong, the waitress blamed the chef. The door locks are dodgy as well so be warned. And lastly it would seem the hotel have some long term residents who happily sit in the bar and lounge with their takeaway meals and some of them lounge around in their dressing gowns !!!! Very noisy hotel, would not recommend.Overpriced , should be a budget hotel

The place is absolutely immaculate. The rooms are spacious and such good value. From outdoors it doesn't look appealing but as you go through the doors you will immediately be impressed. Staff are all friendly and welcoming. Its ideal for families too with lots of great places around to visit.

Having recently visited the hotel with my young family, what can I say! What a delight, from arriving to leaving. The staff could not have been more accommodating and helpful. The rooms were spotless, beyond clean infact. The bedding and towels were fresh and clean. And the price... brilliant, affordable and really reasonable. I couldn't reccomend it any more. Many thanks.

On first impression the place is lovely and clean. Staff very friendly and helpful. Food in the restaurant was fantastic, we stayed in a few hours killing time before a wedding. Reasonably priced. The room we were in was small. Lovely but small. To give an idea, I'm 5'6, size 12, my partner is 6' and medium build. Neither of us slep at how small the bed was. I'm sorry, but it was a glorified single, even the blanket made it look bigger. And noisy from the banging passage door. Upon returning from our wedding (in the midst of storm Dennis!) the front door was locked, our key didn't open it, the side door was locked. We weren't given any other information how to get in. A sign to say use main door after 10pm. So back we go. Still locked, no night porter, no bell, no phone number to ring, so we stood 15minutes in terrential rain banging on a door until someone let us in. Not the best experience to have.i think having the night porter also be the barman and chef/takeaway guy, was always going to impact on some customer experience somewhere.Too mnay balls to juggle(I hope he has all the hygiene certs and not just winging it) Breakfast was lovely again, but I think the staff made it feel inexperienced as they were even asking each other questions in front of us, like we were supposed to know what's for breakfast or where the menus are!? It all feels very new and inexperienced in my opinion, I think it could be great if small changes made.

Stayed for one night whilst visiting Beamish. I have to agree with a lot of reviews. That for all it's a lovely clean and friendly hotel. The 'small' double bed let it down... would definately stay again if I can be guaranteed a proper double bed!

My client had booked the room. The staff are very welcoming. The room was clean, except a little taken back by how poorly the cleaning staff left the room for my second evening. The bed wasn't as well made, the cup and glass I had used were left in my bathroom sink, and whilst I had missed a spot around the sink after a shave, it was still there when I got back. Towels were neatly folded and put back on the rails. It's as if someone had come in to tidy up but got distracted. Perhaps it's a bit posh / up my self to share such harmless observations, but it is a first for me. The things important to me are: - ⭐️⭐️⭐️⭐️ Cleanliness - on the surface looked good but left in some doubt on night two. - ⭐️⭐️⭐️ Comfort - The bed was incredibly soft, and sloped to the one side. However the pillows and duvet were good. - ⭐️⭐️ Shower - It's one of those little electric things that dribble on you and impossible to angle to get good coverage. Choice between like warm and blistering hot. - ⭐️⭐️ Noise - I was next to the main stairwell that had a security door that banged shut each time it was used. The hotel appears to attract ‘lads' which return late to their rooms, full or merriment and noisy banter. Otherwise it was relatively quiet. Perhaps a different room. - ⭐️⭐️ Air-conditioning - Whilst you could open the window or turn down the heating, there was no fan not air conditioner. The windows were frosted glass which I found odd. Perhaps they were sparing me from a godawful sight. - ⭐️⭐️⭐️⭐️⭐️ - Smoke-free - and it was. - ⭐️⭐️ - Vegan options at adjoining restaurant - none on the menu. They did however make me a vegan burger, which I suspect wasn't completely vegan. I had the nagging doubt it was a brioche bun and that some of the fried items had shared the oil with other animal byproducts. It was OK, a bit oily. I'll live. And they did try. Overall, this hotel is ‘alright'. Yet I'd rather a Premier Inn. Much more consistent in what to expect and have a good night guarantee.

Stayed here again last weekend with several family members. The service were received was excellent by each member of staff we encountered. Everything was " Nae bother"... typical NorthEast attitude ..the place was spotlessly clean throughout. Bed was lovely and comfy. My one and very minor negative was the power shower was very feeble and just managed to squeeze out enough to shower properly. We ate in the restaurant and again staff were very accommodating as I have dietry requirements and the food was beautiful..all in all an excellent stay and we will definitely be returning x

NatalieF2090, Manager at Hotel 52, responded to this review
Thank you for your review! It's our absolute pleasure to look after you while you stay with us! If you want to come again, it will certainly be nae bother ;)

Sam and esme were really nice and polite top staff great service they did everything we asked for jack and nicky even table dance and birthday party all room were very nice and clean very gud showers aswel

NatalieF2090, Owner at Hotel 52, responded to this review
Hi Lovely to hear our team looked after you well :) Thank you for your review!

Stayed here for 2 nights. Found the hotel via beamish website suggestions for local hotels. Stayed in one of the apartments, which was lovely and spacious - Room 1. Rooms clean, modern and bright. The only negative would be that the bed is small and is just a double bed - not a queen or king size, so little space for 2 people sharing. Although the bed and pillows were comfortable. There is also no room safe - which we found unusual. Breakfast is lovely - full English cooked how you like. Staff all very friendly and welcoming. The restaurant in the evening (same place as breakfast) is lovely and you get 10% off if you are staying in the hotel, however we only got this offer the first night and not the second night, so this could be a one off offer? There is a small car park, which we always found space at, although there is on street parking available. Would definitely stay here again if going to beamish or the local area.

went up north for a few days and this hotel was recommened to me rooms were nice and clean and had no problem sleeping good breakfast and all the staff were so hepfull my only compliant would be about the beer not much choice

Dean491, General Manager at Hotel 52, responded to this review
Thank you for your review. I am glad you enjoyed your visit!