Hotel 52 Stanley, Sure Hotel Collection by Best Western, Stanley

Booked for the night to visit Beamish museum. I booked a family room which is probably the biggest family room we have ever stayed in. The bathroom was big and the shower was excellent. Only downside no opening window which made the room very warm and stuffy. Due to covid the breakfast is very limited which is a disappointment but nothing the hotel can do. All other covid measures are in place, 1 way systems and hand sanitizer etc. We booked a table in the hotel restaurant Rustica for our dinner, Theresa was very welcoming and friendly and a credit to the place. The food was nice and very reasonably priced.

Recently stayed at the hotel along with some work colleagues and really enjoyed our stay. The hotel didn't look too appealing on first sight but once inside was pleasant enough with great rooms and shower facilities. We were greeted by the hotel manageress vicky who not only put many hrs working tirelessly throughout the week but catered for all your needs going about her job with a constant smile also making sure we were packed of to work with a breakfast to go to keep us going until the evening where we would then eat from the very good menu on offer with great food to match. The staff were very good all round and provided a great stay during the covid era and look forward to another visit

Booked for a Friday and Saturday night to attend a wedding. Firstly, website says Double Bed, be warned it is NOT a double bed but just slightly bigger than a single. The rooms are quite small, I was told this was a care home previously, wandering around you can now see this........ We visited the restaurant on the Friday evening and the food was great. The breakfast is not so good, clearly cooked beforehand and heated up, dry bacon, dry sausages , luke warm has browns........ Went to make toast and there was one slice of white bread left, when I asked the waitress if there was anymore white bread, the reply was no just brown.... the staff in the restaurant love sitting at the bar and food behind the bar, perhaps spending time assisting the customers would be a better idea, I went to the bar to give my order as no one bothered to come to the table, and even when they wrote it down, our food was wrong, the waitress blamed the chef. The door locks are dodgy as well so be warned. And lastly it would seem the hotel have some long term residents who happily sit in the bar and lounge with their takeaway meals and some of them lounge around in their dressing gowns !!!! Very noisy hotel, would not recommend.Overpriced , should be a budget hotel

The place is absolutely immaculate. The rooms are spacious and such good value. From outdoors it doesn't look appealing but as you go through the doors you will immediately be impressed. Staff are all friendly and welcoming. Its ideal for families too with lots of great places around to visit.

Having recently visited the hotel with my young family, what can I say! What a delight, from arriving to leaving. The staff could not have been more accommodating and helpful. The rooms were spotless, beyond clean infact. The bedding and towels were fresh and clean. And the price... brilliant, affordable and really reasonable. I couldn't reccomend it any more. Many thanks.

On first impression the place is lovely and clean. Staff very friendly and helpful. Food in the restaurant was fantastic, we stayed in a few hours killing time before a wedding. Reasonably priced. The room we were in was small. Lovely but small. To give an idea, I'm 5'6, size 12, my partner is 6' and medium build. Neither of us slep at how small the bed was. I'm sorry, but it was a glorified single, even the blanket made it look bigger. And noisy from the banging passage door. Upon returning from our wedding (in the midst of storm Dennis!) the front door was locked, our key didn't open it, the side door was locked. We weren't given any other information how to get in. A sign to say use main door after 10pm. So back we go. Still locked, no night porter, no bell, no phone number to ring, so we stood 15minutes in terrential rain banging on a door until someone let us in. Not the best experience to have.i think having the night porter also be the barman and chef/takeaway guy, was always going to impact on some customer experience somewhere.Too mnay balls to juggle(I hope he has all the hygiene certs and not just winging it) Breakfast was lovely again, but I think the staff made it feel inexperienced as they were even asking each other questions in front of us, like we were supposed to know what's for breakfast or where the menus are!? It all feels very new and inexperienced in my opinion, I think it could be great if small changes made.

Stayed for one night whilst visiting Beamish. I have to agree with a lot of reviews. That for all it's a lovely clean and friendly hotel. The 'small' double bed let it down... would definately stay again if I can be guaranteed a proper double bed!

My client had booked the room. The staff are very welcoming. The room was clean, except a little taken back by how poorly the cleaning staff left the room for my second evening. The bed wasn't as well made, the cup and glass I had used were left in my bathroom sink, and whilst I had missed a spot around the sink after a shave, it was still there when I got back. Towels were neatly folded and put back on the rails. It's as if someone had come in to tidy up but got distracted. Perhaps it's a bit posh / up my self to share such harmless observations, but it is a first for me. The things important to me are: - ⭐️⭐️⭐️⭐️ Cleanliness - on the surface looked good but left in some doubt on night two. - ⭐️⭐️⭐️ Comfort - The bed was incredibly soft, and sloped to the one side. However the pillows and duvet were good. - ⭐️⭐️ Shower - It's one of those little electric things that dribble on you and impossible to angle to get good coverage. Choice between like warm and blistering hot. - ⭐️⭐️ Noise - I was next to the main stairwell that had a security door that banged shut each time it was used. The hotel appears to attract ‘lads' which return late to their rooms, full or merriment and noisy banter. Otherwise it was relatively quiet. Perhaps a different room. - ⭐️⭐️ Air-conditioning - Whilst you could open the window or turn down the heating, there was no fan not air conditioner. The windows were frosted glass which I found odd. Perhaps they were sparing me from a godawful sight. - ⭐️⭐️⭐️⭐️⭐️ - Smoke-free - and it was. - ⭐️⭐️ - Vegan options at adjoining restaurant - none on the menu. They did however make me a vegan burger, which I suspect wasn't completely vegan. I had the nagging doubt it was a brioche bun and that some of the fried items had shared the oil with other animal byproducts. It was OK, a bit oily. I'll live. And they did try. Overall, this hotel is ‘alright'. Yet I'd rather a Premier Inn. Much more consistent in what to expect and have a good night guarantee.

Stayed here again last weekend with several family members. The service were received was excellent by each member of staff we encountered. Everything was " Nae bother"... typical NorthEast attitude ..the place was spotlessly clean throughout. Bed was lovely and comfy. My one and very minor negative was the power shower was very feeble and just managed to squeeze out enough to shower properly. We ate in the restaurant and again staff were very accommodating as I have dietry requirements and the food was beautiful..all in all an excellent stay and we will definitely be returning x

NatalieF2090, Manager at Hotel 52, responded to this review
Thank you for your review! It's our absolute pleasure to look after you while you stay with us! If you want to come again, it will certainly be nae bother ;)

Sam and esme were really nice and polite top staff great service they did everything we asked for jack and nicky even table dance and birthday party all room were very nice and clean very gud showers aswel

NatalieF2090, Owner at Hotel 52, responded to this review
Hi Lovely to hear our team looked after you well :) Thank you for your review!