Best Western Plus Hotel Spring Inn & Suites, Spring

All of the staff for exceptionally welcoming the rooms are very clean and breakfast was perfect. The manager helped the attendant and everyone was made to feel welcome. Overall the entire staff was very well put together

GM BWspring, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We really appreciate your kind review of Best Western Plus Spring Inn & Suites. Our number one goal is our guests satisfaction and i'm glad that we were able to make your stay a comfortable one. We hope to see you again soon!

Booked 2 rooms here for November 2022 , something came up and this reservation was canceled on April 6 2022. Surprise surprise I was charged anyway .Called the hotel several times to be given the run around over and over . Called their head office and they called the hotel were told I wasn't charged to call my bank . Never ever have I had such poor customer service . They said I they don't have a confirmation # for the charge funnily enough my bank does . Just crappy customer service in general

GM BWspring, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Good Morning. With all due respect ma'am the reservation was canceled in April as you stated, so we would not be a ble to charge a canceled reservation unless it was a prepaid or advanced purchase reservation, making it non refundable. Im terribly sorry that the confusion came about. If you still are concerned about the charge , please contact me at the hotel directly.

The location is close to major roads but I never heard any traffic noise. Very sound proof. The room smelled fresh without the chemical smells. Extra clean room, halls, elevator, lobby, and parking lot. Breakfast was hot with good variety, kept fresh. Staff were willing to go above and beyond to help. Excellent facility, clean. Perfect for allergy sufferers or those with lung problems.

GM BWspring, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Hello! What a nice review! We invite you to come and stay with us anytime and are very thankful for your kind words!

Our stay at this Best Wester Plus was really a "plus" for us. Not only was our room very clean and neat, but the entire hotel was that way. The breakfast was very good and especially clean and organized. The best thing about our stay was that when I called to see if someone had found my glasses I had left, the night attendant quickly searched and found them. Soon I got my glasses in the mail and can report that the staff is just outstanding! Every one of them was very nice and so helpful during our stay and afterward.

GM BWspring, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate your kind review of our hotel and staff experience at Best Western Plus Spring Inn & Suites. It is good to know that we were able to provide you with excellent customer service as this is our ultimate goal. We look forward to seeing you again soon and until then, stay safe!

So, we check in, drop our stuff and go to dinner. When we return, no internet. So I decided to watch TV, no TV. Down to the lobby I go. I asked if they were having a problem with the internet and the stated the internet on her phone was spotty. I asked about the TV. She replied that they were having issues with the TV and had it worked on sometime during that day. Obviously because while I was there at her desk, she was handing new keys to other guests that did not have TV either. She offered to change our room but at 9 PM at night (and we are seniors) who wants to pack up everything to move rooms. She stated she would leave a message about our problem with the day manager. The next morning, we discovered the bathroom sink water was just a trickle, no water pressure! On check out, the day manager stated he did not get any note about previous night issues that guests encountered. I gave him the whole story and he graciously gave us a whopping $8 credit. We are a loyalty member and I did not consider this a good customer service resolution so I have filed a complaint with corporate. The facility looks new but having problems.

GM BWspring, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Good morning. I would like to thank you for taking the time to share your review of your experience at our hotel and sincerely apologize that your stay was less than desirable, as our guest's satisfaction is of the utmost importance to us. Our transition to our new cable provider has been a bumpy ride and I do apologize that your stay was interrupted by this. I have taken all measures to correct the problem and would like to make the situation right with you as a valued customer. Please contact the property directly and ask for management at your convenience and I would be glad to personally take care of this for you. Thanks again for your time and we look forward to hearing from you soon.

Recently stayed at this hotel for business. The WiFi was down when I tried to check in which isn't the hotel's fault but was just the first of many issues. There was no hot water for showering or standard morning activities. One of the lamps in the room didn't have a light bulb in it. There was no “do not disturb”'sign for the door. The room was missing an ironing board. Stayed for 3 days and no housekeeping occurred. Business partner stayed on a different floor and had the same issue with no hot water or ironing board. On his floor there was some sort of electronic siren or alert system happening during the middle of the night that could not be silenced. Cannot recommend this hotel. Did not use pool/office/lounge/lobby/breakfast.

GM BWspring, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Good evening. I apologize that your experience at the property was not up to your standards. Our guest's satisfaction is our number one priority, and it disheartens us to receive negative feedback. I am personally looking into each issue that you mentioned and will make it a priority to make sure that each issue is attended to. If you have any additional feedback, we certainly welcome that and I welcome you to contact me with such directly.

Everything was perfect; from the booking to the quick check-in & check-out process, to the beautiful clean & comfortable room with no issues or complaints. The breakfast was fresh, delicious and well stocked. It was a great experience and I will be back.

GM BWspring, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Good evening! We are pleased that your stay was an enjoyable one and we appreciate your time to leave a review of our property. We look forward to servicing your hospitality needs in the future.

The room was clean, the general staff was friendly. We found that you can't closet the curtains in the room. You can draw the shades, but our room overlooked a decent size road with traffic, so it was pretty bright all night and the sun still lit the room at 6 am. The bigger issue was we had zero internet. My wife had to work from the hotel room and she had to Hotspot the entire afternoon. We reported the issue to front desk and the offered no advice or explanation.

Ensure the water on all floors has the correct water pressure. Ensure the televisions work as well as the remotes and wifi. The breakfast was good but varied depending on who cooked it. One lady seasoned it well, the other lady placed NO seasoning. I think people who come for work need to be on one floor, those who have kids need to be on another floor or side and those traveling alone or just 2 people need to be on one floor or side. The door leading to the stairs on the 3rd floor needs to have something done to it so that it won't slam so hard. Also, all of the rooms need to have the spring loosened because people act like they do not own anything and just slam doors all times of day and night - even one lady who cleaned was slamming doors. I had to clean all 3 rooms that I stayed in because the toilet lid had a brown stain on the front. The stool in one room had a red stain on the side and the headboard looked dirty.

The pool was heavily chlorinated. The breakfast left thongs to be desired. We had to stay here due to ac going out at our home. We also stayed at the choice hotel next to this one and had a better experience

While not necessarily "new" at this point, this hotel has all the amenities and cleanliness of a brand new hotel. The staff was very welcoming (and even upgraded my room bc of a shortage of king beds at check-in) and solved any issues quickly and warmly. Location was also great, right next to Splash Town so we could shower off after a day at the park. Stayed in the King Suite, which was spacious and clean with great AC and a nice-sized TV.

Jamarion (gm) is a joke. He's obviously uneducated and is clueless to good customer service. I left several messages for him, attempting to reach him regarding valid concerns I had about the hotel. Jamarion wouldn't return my calls. When I finally reached him and questioned why he hadn't returned my calls, (mid-sentence) he cut me off, saying, “I'm a very busy man. What can I do for you?” I said, you can cancel dates I have reserved in the month of June.” If this so-called general manager doesn't have the courtesy to “listen” to a customer's concerns or return customer calls, he doesn't deserve my business. I wanted to ask why the water pressure on the top floor is so poor. I've stayed there 5 nights in the last two week. I always request a top floor. Each time the water pressure in the sink and shower is minuscule. I'd get a better flow from a bottled water. Secondly, the last night I stayed, the room didn't have a bedside lamp. So much for “reading” before going to bed. Jamarion must be related to Elaine, at the front desk. Her customer service skills suck, as well. I appreciate the Assistant General Manager Ms Jones, Raven, and Lena, for making my stay pleasant. It's unfortunate they work for such an incompetent man.

It was good from the previous stay left in the refrigerator, a used towel left under the sink and after I extended my stay and ask for extra towels I was told that if I wanted them I had to come get them myself… Very rude customer service.. I will never again

There were a lot of things wrong with the hotel but one of the worst things was the continental breakfast. They limited how much and what kind of food one had. I had a bowl of cereal and wanted a bagel but was told I couldn't have it. I asked the general manager and he said no. My significant other had a hot breakfast and the amount was very slim in what he was given. We both left still hungry. With what we paid for the room, we should be able to get anything we wanted for breakfast and in any amount we wanted. The hotel should be called Best Western Big Minus instead of BW Plus. Giving them 1 star is more then they should get.

Jamie Hansen, Owner at Best Western Plus Spring Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

I recently moved out of the area and was back again to finish up some business. I was super impressed by the hotel which I have driven by for the past 6 or so years. I will definitely stay again! Great breakfast and awesome staff...

This location is convenient to I45, restaurants and shops. Love staying here because I am able to see family in friends outside of Houston. It is always clean, friendly and quiet. The breakfast is modified due to COVID but it's someone is monitoring the area.

Booked and paid for a room with two queen beds. Got told they needed the room for someone else and that we'd be upgraded for free and given some extra points. Got put in a room with 1 king bed and a sofa bed. Uncomfortable. Definitely not an “upgrade”.

From booking my reservation to checking out the staff, Jamarion R. was very nice and helpful! My family and I traveled with my son's baseball team and every time we were coming or going Jamarion would wish the my son luck or ask the outcome of the games! Jamarion and the rest of the staff made our stay very pleasant!

Brandon Hesse, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you for staying with us ! We are glad you enjoyed your stay we hope to see you again next trip !

The room was fine. However, the wifi wouldn't work on any device I tried. I went downstairs to the front desk, and told the night shift guy at the front desk I couldn't get the internet to work. His response, and I quote verbatim, was, "Ah yea, the internet here is ass." That's seriously the response, I get no internet, so I can't even do the internet. I was told breakfast was from 7-9, which is an extremely short window in my opinion, but whatever. I get there at 8, right in the middle of the serving window, and I don't see any food, signs for it, or anything. I poke my head into an open door that says "Pantry". There's two guys cooking. They don't say anything to me, so after a minute or so I walk in further, at which point they say, "It'll be done in 3 minutes." Ok, no idea what food will be done in 3 minutes, but I wait. After another 5 minutes another family comes about looking confused, pokes their head in, and I hear them get told, "It'll be done in 3 minutes." Another 10 frustrating minutes go by, another family pokes their head in, and gets told "3 more minutes". I don't even know what food they were cooking, so I went back upstairs and tried my best to go back to sleep. Can't believe I got up early to try to get a non-existent mystery breakfast. I'd have been happy with some cereal or a muffin or something. I only stay at places with internet and I hate getting up early, so this was a pretty awful hotel experience for me. I should have just stayed someplace cheaper that has the basic amenities or better support for internet than just telling me it is "ass".

Brandon Hesse, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry you experienced that as a team we will work together fix those issues !

If traveling for business, this hotel doesn't have Wifi available . It is an open connection with very little chance of getting on. Interrupted my night rest trying to get on to handle business. My trip was delayed having to go to another establishment to check business correspondence. The Front Desk and I believe Manager were unwilling to help me. I was told until someone gets off I would be unable to utilize the Wifi.

Brandon Hesse, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry you experienced that as a team we will work together fix those issues !

I had three rooms booked for two nights. One room had a urine smell and there was urine stains on sheets. Could not be moved to another room that night. Were given sheets and that was it. The next night they got a different room with noises from upstairs that it was a second night of NO SLEEP.................... Rooms were not cleaned. I called to ask for at least some clean towels. Was told to "bring down our dirty towels and we could get clean ones". So we all packed up our dirty towels and headed to front desk for clean ones. Never ever had to do this. Wow, but a damper on a big family celebration........................... Two of our guests said they "WOULD NEVER STAY AT A BEST WESTERN AGAIN".........

Brandon Hesse, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry you experienced that as a team we will work together fix those issues !

My family and I stayed over memorial day weekend and the housekeeping staff was awful. They never came cleaned the room even if we asked. We will definitely not be staying here again. The only good thing about the stay was Talicia at the front desk she went above and beyond for us. But here it is 3 days later since we checked out and I have yet to hear back from someone about my complaints. They need better management and housekeeping staff.

Brandon Hesse, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry you experienced that as a team we will work together fix those issues !

If you stay at Best Western on Louetta Road in Spring, Texas, don't let them give you Room 106! The beds are against the wall of the elevator. The bed closest to the door vibrates every time the elevator runs. The elevator noise is loud and all night. I told the Manager the next morning that they shouldn't rent out Room 106. That it wasn't good. He said “the elevator?” I said you are acknowledging you know about the problem but continue to rent out the room. If you ever stay here, do not except Room 106! Management should have to try to sleep in there one night!

Very clean hotel, north of Houston close to Woodlands, shopping options easily accesible. Friendly staff, free parking and complimentary breakfast. Only minus is rooms are not made daily and this is informed until check-in.

Hotel very nice outside, the carpet in the rooms and hall are very dirty, in the room it was almost sticky, wouldn't walk on it without socks. The room had a moldy, humid like type of smell. I had to out and buy lysol to spray the carpet and sofa in the room.. The water pressure was very low in the sink. The rooms are very outdated, and dark, the lamps they have hardly give out light, they need to remodel. The best asset they had was the girl working the front counter, very friendly and helpful.

would not honor gift card and customer service said would not have someone fix it til Monday. The front staff checked me in saying for "my" convenience while they resolve the gift card issue which they had copied and was in their possession for 12 hours before I came back at night to check in. Breakfast was in military refugee fashion as if it matter to them how much was given to you.

The staff is awesome!! They were all friendly and wanting to accommodate to my needs. Even late in the evening they made coffee for my late nights working. I would recommend this property to anyone traveling. Overall it's a great place to stay.

Needed to find a room during spring break in a pinch and they had exactly what we needed. Due to the large size of our family we were accommodated with 2 rooms. They were very professional and made us very comfortable with 8 children.

We stayed at this hotel during the freak snow storm of winter 2021. We lost power for a full day and then had the power turned off and on for a couple of more. Through it all the staff remained on top of things and taking the best care of the customers. It was a stressful time for everyone but, they came through it with grace. We had a good sized room with a very comfortable bed. Peace and quiet made this stay, even with all that was happening, a great place to stay. Would highly recommend!

this hotel is a very good place to be i wouldnt choose another place to be with or without my family everything is great and the location also the stores,food places is super close its too real to be true

This was our first trip to Spring. This hotel was a great quiet stay in a great location! Super clean hotel and the staff was absolutely fantastic. All of Covid precautions were in place. We'll definitely stay here again on our next visit to Spring!

The customer service earned this hotel an extra star for me! The room was exceptionally clean, very spacious. Location was easy to access and near lots of dining and shopping options. I travel ALOT and this will be the only place I stay in this area!

I have never in my life felt like I wanted to walk next-door to a lower rated hotel to stay due to her delusions of grandeur of herself and her position as a front desk agent for Best Western. She proceeded to tell me how I'm lucky I am to get a room or whatever choice they give me being a CLC member. CLC is a corporate lodging club for frequent travelers. I checked in at about 4:30 PM on October 17, 2020 and this female I believe her name starts with an S, wore a scarf around her neck as if she was a flight attendant and her hair was dark. I wished I got her name. Other changes I would make with this hotel is purchase all new pillows they're absolutely rockhard and provide proper Internet. You know the stuff we can watch?

Brandon Hesse, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you for sharing your experience. I apologize for the delayed response. We certainly value you and all of our CLC members. I believe I know of whom your speaking and will address this behavior at once. To address your other concerns, our internet has recently been upgraded ad revitalized to better suit our guests' needs. Your comments on the pillows will be shared with Best Western as valuable customer feedback! I hope for the opportunity to show you a much better experience the next time you are in our area.

My family and I checked into this hotel on Tuesday, September 8th, after being fed up with their service for days, I emailed the general manager, which you will find below... I specified all the details on this review since it looks like this is the only way of getting a response from them. I am contacting you because I am in room 200 at you hotel at 11:11am on September 12th awaiting for my family to start our day; however, we cannot because we have not had fresh towels in two days. I went downstairs this morning at roughly 8:30am to get toilet paper and towels which also has not been refilled in two days as well for a family of four is absolutely absurd. The rude desk clerk stated she would have some sent up, showed me a schedule of cleaning service that was suppose to be on the floor working, and stated they would get to our room when they could...2 hours later no toilet tissue except for the used roll she handed me and still no towels. Let the clerk tell it, the towels were being washed. This was also told to us on Tuesday when we tried to go swimming and she told us to use the towels in our room. The only reason for giving this hotel a try was because we had access to a kitchen that had a burner for us to cook on, little to our surprise for two days as well only one burner worked. When this was addressed to your staff, her reply was, well one is working right? Had it been me and not my fiance she told, my remarks would have been, 'am I paying for use of one or both?' Well that problem was fixed on Friday sometime while my family was away at a friend's home cooking for my family. Your staff incompetency and lack of care for guest that are paying their hard earned money after being displaced by Hurricane Laura is by far the worst experience my family has ever had. This is our forth hotel stay since COVID19 started and third since being displaced from our home and we have never been treated like this. I am well aware of the protocols in place for COVID prevention, but this is not it, this is lack of hospitality in general. I would not recommend your hotel to a single soul I know and will leave a review hopefully warning others not to waste their time or money. I would like to be contacted back at your earliest convenience and will go higher if need be.

Front desk supervisor Serita was the most rude person and does not belong in this type of job. We personally watched several customers cancel and leave because of her rudeness. She also was cancelling reservations and giving rooms to walk ins. I will definitely think twice before booking with Best Western again. This particular hotel is located in Spring, Texas. Because we were hurricane evacuees and my insurance was paying we were authorized to stay 2-4 weeks at a time but there was no way i was staying at that hotel so we moved to a different brand name hotel located 30 minutes away. My insurance company told me to get a receipt to email to them and she absolutely refused to give me a receipt because insurance was paying. I tried to tell her that they sent me to get a receipt and she still refused, 30 minute drive out of the way for nothing. And i was still charged for a room insurance was paying for which was why the receipt was needed to be reimbursed. she told me i would not be charged but i was.

My husband and I live in the Houston area, and just wanted to have a night away. We have been feeling couped up with the Coronavirus being active right now. We decided to stay at the Best Western Plus in Spring, off of Louetta Rd for a night, just to get away from the house for a night. We enjoyed the stay, there are plenty or restaurants nearby that we had the opportunity to get tot go, to take back to the hotel room. The only down side is right now, because of COVID-19, the hotels are not offering breakfast. We enjoy the breakfast offerings at Best Westerns, and are missing thoase when we stay.

Brandon Hesse, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thanks so much for the kind review. I am happy to announce that we are now serving a hot breakfast to better accommodate our travelers and "staycationers" such as yourself. The next time you and your husband treat yourselves to a get-away, I hope you will choose us again! Stay well.

Front desk service is rude. Had roachs in my room. Could not get more than 2 towels for 2 guests staying 2 nights without begging staff. I was not given any discount on room when I took dead roach to front desk.

Brandon H, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
I am sorry to hear of the pest issues you experienced. If you would like to contact me directly, I'd be delighted to speak with you more about it. Please know this is not the standard experience to expect when staying with us and I will look into this issue immediately.

I was enjoying a staycation and this BW was very affordable and close to the highway which made it very easy to get on the road and to my various destinations. The staff was so pleasant and helpful. I felt very welcomed and was always greeted with smiling faces. The bed was comfortable and the water was always hot. The room was very comfortable and clean. I was very happy with the service and amenities. I would definitely stay again and recommend to anyone.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for taking time & fill out this survey. Thank you very much for your business & please let us know when you back in town, we will be more than happy to assist you. Rashesh Patel - G.M

Manager was very rude. Was staying 4 nights. The rudeness made me find something else the next day. Refuse to stay where I'm not welcome plus spending my money I work hard for never again. The Clerk in the morning was nice when I checked out

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you but could you please let us know in detail what exactly happened with you. Because we try to find out your stay we can't find it. I would humbly request you to provide your sate of stay & last & first name so we can check our record. If you know your room no that will be great. Once again sorry for any inconvenience to you. Rashesh Patel - G.M

Room is nice and clean. Staff is friendly and helpful. Restaurants are easy to get to. Air Conditioning worked really well. Check In and Check out was a breeze. Breakfast was good and a lot of options!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Please let us know for your future requirements we will be happy to help you out. Thank You Rashesh Patel - G.M

Great hotel We had a large group of us from my company who stayed at this hotel for a staff meeting down the street. Great meeting room and very clean and extremely Friendly front desk and staff. Felt very welcome.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for taking time to fill out this survey. Thank you very much for your business & please don't hesitate when you comes back in future, we will happy to help you out. Thank You Rashesh Patel - G.M

We had a large group of us from my company who stayed at this hotel for a staff meeting down the street. Rahesh, the hotel manager, went out of his way to make sure we felt at home. Great hotel, great staff!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & your business & thank you for your time to fill out this survey. We will be more than happy to help you out in the future stay. Thank You Rashesh Patel - G.M

Upon arrival we were warmly welcomed by the staff, my names were mentioned on the board.The staff was extremely friendly Note, this is not a 4/5-star hotel or so, but the atmosphere is so special that it really felt like part of something good while there. a true sample of excellent hospitality!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you for your valued business. We will happy to see you again during your next visit. Thank You Rashesh Patel

This is a nice property that was modern and clean. The staff was very friendly. The general manager checked us out and was most helpful. Enjoyed the breakfast. They had a nice variety of food. I had my first experience here with a self-serve yogurt machine. Nice and they had various toppings available.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued business & thank you very much for taking time to fill out the survey. Thank You Rashesh Patel - G.M

My husband and I had a reward voucher for a free night. We booked a king room and at check in, were asked if a walk-in shower would be ok. We said sure, it didn't really matter. When we went into the room, we noticed that the bed did not face the TV - it was on the far right wall, making it impossible to watch TV. After 1 hour, we went downstairs to see about changing rooms. The clerk called the general manager, Rashesh Patel, on the phone to ask his permission. He said only if we paid a $25 up-charge. We refused to do this because the room was supposed to be free. We called Best Western customer service after we left and they said they would look into it. The next day, I got the rudest call I have ever received from Rashesh Patel, general manager. He yelled at me and treated me so hateful. He would not let me talk and I finally hung up on him. I did not deserve to be treated in such a way. I haven't been that mad in a very long time. The hotel looks nice but don't stay there. The manager should be fired!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you. The room type you have is standard room type for free night vouchers. If you want to switch the room after few hours because you don't like the room layout of TV. We will be more than happy to change it out for you. Next available rooms we have is King Suite which is upgraded room, and we ask you for pay upgrade fee of $25.00 & you refused to pay for it. Once again we are very sorry for any inconvenience to you. Thank You

My wife and I have been booking a room at this location for the past 4 years and have always had a great experience. We will continue to book here for our stay during any function we have around the area.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rush Patel

Is the best place to stay having the best team.i also enjoyed the breakfast every morning and also it was very good place to stay cause they had alot of places to go around the area.The team was very nice and friendly.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rush Patel

I asked the front reek 1 minute after check in if I could change room because my room was smell moldy and I asked why was so stinky, she said that the rooms carpet were just shampoo and most likely it wasn't dry yet. Them she went to get a manager she told me she didn't got others complain from the room that I was the one with the problem. I was scared to get sick. I left my bags there since it was a business stay and I went to my house to sleep that it was further away from my working business and drove back next morning to continue my business.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for the problems you filled while check in. Thank you for letting us know we will make correct the situation for your future stay. Once again sorry for any inconvenience to you. Thank You Rashesh Patel - G.M

I was charged an additional $64.+ on my debit card for an 8909 ok! charge a $15+ tax on k+ks (upgrade in room due to my reservation bed size unavailability) and $30 for a hotel pillow that is unsanitary to start with why would me it anyone for that matter want to take one and contaminate other personal bedding that is at your home.... Just doesn't make sense... This place has a money hungry management team is the only logical conclusion I can gather from the ok! charge to the pillow charge

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your feedback & sorry that you have to pay extra for upgrade fees & get charges for mising pillow from the room. Rush Patel

Stayed with my grandkids for two nights. Met Christy and Dimitri at the front desk during our stay and both were so helpful and friendly. Very clean, attractive hotel. Enjoyed the swimming pool. Breakfast was good. It's a good, safe area.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

I really enjoyed my stay. I came down for a weekend getaway and I really enjoyed the weekend and this hotel. I am looking forward to coming back to Houston and staying at this hotel. It has everything I need in a mile or 2 mile radius. I will be back. The staff was wonderful and so was the room. Looking forward to my next trip.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for you valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

I spent some time in Texas training and this place gave me the comfort and hospitality that I needed. The staff in all areas had great attitudes and were always accommodating and friendly. The hotel grounds, room, pool and gym were always clean and neat. I highly recommend staying at this location and I hope to be back again soon. It was such a pleasant experience.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

We checked in very late after 1am and turned on the entry light which didn't offer much light, but we went in anyway. But what we noticed first was the smell. Our room had a damp mildew smell....but since we were tired we overlooked it. Went to get into bed and the king size bed had baby size pillows on the bed.. OMG... these pillows are smaller than what u would use on a twin bed.... AGAIN we were tired. Woke up and now we have good lighting, the carpet was very dirty and worn. I couldn't even get comfortable. We were supposed to stay 3 nights, upon waking I immediately called to cancel my next 2 nights. They were very nice about it, however they didn't even ask why and nor did I have the energy to go into it. I checked in after 1am, checked out at 8am

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry we did not meet your expectation. We will be more than happy to switch your room if you inform us. Sorry for any inconvenience to you. Thank You Rush Patel - G.M

This Hotel was very clean and had a great staff. They went out of their way to make sure all my needs were met and that I was comfortable and educated on the local area. My room was cleaned everyday and the swimming pool was so relaxing. It was all at a low affordable price. I would highly recommend this hotel to anyone that's passing through or vacationing in the area.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

The hotel was next to Six Flags Hurricane Harbor water park. We could see the park right outside our window. The stay was comfortable and the breakfast was a good way to start the day. I would definately recommend this hotel to anyone who was going the Hurricane Harbor and needed to stay the night close by. I forgot to pack my toothbrush and the front desk provided one for me. They were very accommodating to us in every sense. Thank you!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

Rude and uncaring front desk. We arrived at 9pm tired and sick to find out the front desk would not let me check in because the resevation was in my name and the bank card was in his name. Front desk would not cancel the reservation and she charged our card for the room but wouldn't let us stay in it

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you. As per our policy we need to make sure that reservation name & credit card holder name needs to be match, so in future we don't have any issue for charge back. That is the only reason we make sure it matches both things. Once again we are very sorry for any inconvenience to you. Thank You Rashesh Patel - G.M

We are travelling to the States from the UK and were badly mislaid by incorrect information on an American web-site, as a result of which we were forced to change our entire schedule including all our hotel reservations etc. This was extremely time-consuming and inconvenient but we found everyone, apart from this particular hotel, to be most helpful and understanding. We had booked many months in advance and did not wish to cancel our reservation, merely to transfer it to a sightly different date and which would have involved the hotel in nothing more complicated than a simple adjustment on their computer. We were even advised by a Best Western customer services advisor that this should not be a problem. However, the hotel flatly refused to do this and we have now forfeited our money as we paid up-front. We ourselves operate accommodation in the UK and would not dream of treating clients who had found themselves in genuine difficulties in this way. Even to charge a £10 admin fee would have been acceptable but this just smacks of greed and indifference. It is also letting down the reputation of the Best Western organisation and deters us from booking with them in the future.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Can you please give your details about your stay i can not find out your reservation. Thank You Rashesh Patel - G.M

Very Low water pressure, ants in the suites bed & bathrooms, mold/mildew smell in 2nd floor corridor, bathroom door would not close due to transition at floor between bathroom and hallway, 1 light out in bathroom

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you during your stay. After you inform us we move you out and offer you a upgraded room, so we can fix the issue in your previous room. Thank you Rashesh Patel - G.M

The floors in the bathrooms are extremely slippery when wet. The showers are completely open so there is no way to keep the floor dry. Stepped out of shower no way to keep to your feet. After three days they decided my Service dog could not be legitimate. Apparently someone heard her bark once. She is a dog. She was never alone. Tethered to us at night. Demanded over $200 to give us access to our room and belongings ended up getting police involved.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you. You book specifically handicapped room because of your disability & when you check in you walk through the room & you stay their for 3 days & we have not recd any complaint from your end. On 4th day when we find out you have undeclared pets in the room and it was barking so we asked you about pet if it is service dog or not you mentioned that it is a service dog & i keep with me because having a hip problem. Your husband was cursing to front desk so we have to call police and at that time dog was barking to police also and police also ask you about service dog or not and you agree with police also that it is not a service dog & also your husband is suffering from PTSD . Also police says to you service dog never barks. still we did not charge you any pet fees & let you stay until your check out & also offered our help to move your luggage at check out time. Sorry for any inconvenience to you. Thank You Rashesh Patel - G.M

The staff is friendly and very helpful. Breakfast ready on time or early. Helped with next stay, and with handling laundry service until my next stay. The room was clean and AC worked very well. The lobby was clean and bright. Parking is easy. The location is great as it is very near to my work. Very important is that it is a great value.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

This hotel is very clean and quiet although it's near the freeway. The staff is very friendly and accommodating. There is a very nice rock climbing place next door with excellent food options. I would definitely recommend this hotel and plan on staying there on my return trip.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & we appreciate your business. Thank You Rashesh Patel - G.M

Beautiful and very clean! Wonderful breakfast. Loved the side door which allowed much closer access to my room. Great freeway access and was located close to the hospital where I was visiting family. Also close to restaurants and shopping.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

Very happy with our stay at this property. Everything was nice and clean each and every day we stayed. Breakfast was hot and available each morning. We decided at the last minute to stay an extra day and the hotel was booked solid. To my surprise the manager and front desk associate made it happen. They accommodated us with a smile and treated me like I was a valued guest. Will definitely come back and will recommend.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us & taking time for review. Rashesh Patel - G.M

I stayed here for a business trip for 2 nights. There was great access to north Houston and the Woodlands. There was plenty of space in the room to use 2 monitors with my laptop and paperwork. They serve coffee 24 hours a day which was night when I was working late one night. I will definately be staying here again. The staff was awesome.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us & taking your valued time to fill out the survey. Thank you Rashesh Patel - G.M

A very user friendly staff and best stay in affordable prices. very conveniently located Woodlands mall is just across the road and breakfast though not many options for Vegeterians but ideal and good food. Easily accessible to the George Bush Airport.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

Have stayed there previously with no issue, then today was notified that they will charge me for a missing hair dryer!?! $65!!!! I'm an older guy with not much hair. Haven't ever used a blow dryer I can remember!! Manager was implacable. What a scam. You got your $65, but I'll never stay here again!!!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you. But it was fact that hair dryer is missing from room. If you have accidently with you please bring it back we will more than happy to refund your money. Thank You Rashesh Patel - G.M

The hotel is conveniently located just off IH 45 near a shopping area. A few restaurants were nearby. We found it to be clean. The desk staff was friendly. The room was spacious, the bed comfortable. The breakfast fare was “just okay” — nothing special. Only a yogurt dispenser, too sweet, and no individual serving offering. For those who are waffle lovers, no waffles. The “hot” breakfast items were only slightly warm. A Wet and Wild water park is located nearby, so the property is very good choice for families visiting the water park.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

Best western has come a long way. With the Best western plus it has changed appearance and quality. I have to say, I've stayed at Mariott, hilton's, Hyatt, comfort suites, residence Inn including resorts, and this room was very nice and just as good as those big brands. Good job for redesigning and changing the quality. The price was excellent!!!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreiciate for your valued feedback & taking time to fill out this survey. We apprciate your business & we will happy to see you again when you come back visit us. Rashesh Patel - G.M

We made a quick trip the day after Christmas to visit family in Houston, and needed a nice, reasonably priced hotel near the Woodlands. This was our first visit to this Best Western, and we were not disappointed. The property was clean, modern, and staffed by polite and helpful staff. But what impressed me more, and made me a devoted Best Western fan, was the honesty of its staff and management. My teenage daughter left her wallet on the bed unbeknownst to us that morning. We left quickly for a day of shopping in Dallas, and you can imagine our dismay upon realizing that she had misplaced her wallet. Upon grabbing my phone, I discovered that Mr. Patel, the Best Western manager, had already left us a voicemail. We quickly called him, and within a few hours, my cousin had picked up the wallet with everything intact! We were so impressed with Mr. Patel's professionalism and not only his honesty, but the honesty of his staff as well. We will definitely be back to stay at the Best Western in Spring. Clean, comfy beds, nice area, and honest staff. What more could a traveler ask for?

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for stayong with us. Rashesh Patel

It was the second time we stayed in a best western hotel on our family drive from Milwaukee to Houston. It is clean hotel with the usual Best Western nice breakfast. The staff was friendly and welcoming and the hotel is clean. Good location on Louetta road with ample parking and a shopping mall just across.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

Very nice facility .I was very satisfied. Staff could not have been better. Probably the best gravy I ever ate with biscuits at breakfast . if i am ever in the area again i will definitely stay here again.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

This hotel was really a joy to stay at! It was so modern, sleek, and updated, that it felt more like vacation that a work trip. The staff was kind from start to finish, and were more than patient with getting my work payment set up, etc. The rooms were spacious, stylish, and clean. I would definitely stay here again!

Anytime you are in Spring ,Texas whether it is for work or fun..... Try staying at the Bestwestern 353 Louetta rd it is a great place to stay it is also in front of a water park for the kids. The people are very nice and the rooms are nice and clean and a very comfortable setting to be in like home away from home.... Don't go to the Comfort INN Suites next door it is not what you expect will be truly disappointed.

We will never stay at this hotel again. Front desk staff very rude. Ants in room. Sticky floor in bathroom. Bad check experience. Got there a little early after a 4 1/2 hour drive... greeted in a rude manner. Had to beg to even stay in the lobby while waiting for a clean room. I could go on!!!!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you for bringing to our notice we will work hard to fix the issue so you could have better experience next time. Thank You Rashesh Patel - G.M

This was my second extended stay at this location. The staff is great and made sure that the guest room and common areas were always clean. You could not ask for a better location being right off the North Freeway and near many Restaurants and other attractions. I look forward to visiting this hotel on my next trip to Houston.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

Very clean, well priced, conviently located hotel. Access to 45 and restaurants. Bed was comfortable. Desk staff was very friendly. I would stay here on a return visit to family in Spring (or Houston area), Texas.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreiciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

When my air conditioner was on the blink, I took refuge in my local Best Western. I had a very positive experience. The hotel was extremely clean and the staff was great. This hotel is ideally situated for families traveling to the area. It is located next to Splashtown and it is close to shopping and restaurants.

The staff was fabulous and I would rate them as a 10 . Especially Kimberley at the front desk . I have stayed there many times and consider the hotel as my hotel of choice in Houston . I stayed 5 nights on my recent trip. Upon preparing for my checkout on June 29th I had some final business to do prior to leaving . I called the front desk and requested a late checkout not to exceed 1 pm . Upon leaving the hotel I stopped by the front desk and confirmed that the late checkout was ok . Sarika said that would be fine . About 11 am my phone went crazy with text and calls from my wife . She is deaf and the manager ( Patel ) was calling telling her she must vacate the room . If I wasn't back by 12 pm she would have to put all our luggage on the cart and come down and wait for me in the Lobby . This really scared her since she is handicap as well as English not being her primary language . She is a LEGAL IMMIGRANT ! Then cell phone began ringing from calls from the hotel manager. I was in a business meeting and had to leave my meeting to drink back 20 miles to pick up my wife by 12 pm . I arrived back there at 11:55 am and hurriedly picked up my wife , but prior to leaving I had a very heated conversation the Patel the so called manager . I told him the front desk clerk approved my checkout which he denied . I try to follow protocol , which I did , but when the AH called me a liar we almost had an event . But a piece of s___ like that AH isn't worth it . I stay in at least 100 plus nights a year in hotels and have been traveling for 50 years and never had an event like this one . As I said the staff is a 10 on 10 , but this AH is below a ZERO !

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for inconvenience to you. Our normal check out time 11.00 am and we extend late check out until 12 pm for any guest. It might be misunderstanding to you. Sorry for any inconvenience to you. Thank You Rashesh Patel - G.M

BestWestern,353 Louetta Rd,Spring,TX- clean,comfortable,friendly staff.Free breakfast-usual fare economy hotels,reconstituted eggs/sausage/generous carbs. Do not book with Reservation Counter, Inc., which uses bait & switch tactics. Offered suite in large print, confirmed 2QB regular room.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued business & thank you very much for staying with us. Rashesh Patel - G.M

This may be the worst hotel experience I've had regarding customer service. Front desk personnel ignore the phones ringing. I left a message regarding a receipt for my stay and the message was never returned. Hotel refused to give a receipt for a stay because "the company pays for your room, the rate is private." So even though I am the business traveler, and need a receipt for expenses, the hotel staff REFUSED to provide a receipt. This place is a joke...

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you. Please let cc holder know to give us a call we will be more than happy to emailed him a receipt We do this only for the security reason & sorry for any inconvenience to you. Thank You Rashesh Patel - G.M

Best part of my stay had to be the exceptional service I received from the front-desk associates, in particular a young woman named Jaimee. She helped me deal with computer questions I had at the business center, provided me with guidance on where other resources in town were (had to do a lot to get a home application in) and just overall went "above and beyond". Great job!!!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

My disable and elder Uncle stayed there one night. He was well looked after and front desk showed a high level of humanity. It's very nice to see that this Hôtel has staff with kind hearts. Thank you, Jennifer E

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreictae for your business & thank you very much for staying with us. Rashesh Patel - G.M

This was my first time staying in a Best Western. The quality of the hotel was much better than expected. The rates were good especially for the last week of rodeo. We were not able to connection to WiFi. However, I was especially impressed with service on the last night of my stay. Dmitri took care of the little details which would have made the entire stay excellent if everyone provided service like him.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued business & thank you very much for staying with us. Rashesh Patel - G.M

We were in town for a one-day seminar. We were able to get a late check-in which was great. Kimberly, the night check in person, was wonderful! Courteous and fun personality! And when we were checking out and packing the car, the groundskeeper said to us,

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your business & thank you very much for stayong with us. Rashesh Patel - G.M

You have very rude and uncaring of their job people on ur front desk. My bathroom had a sticky floor and towels that were dingy and look like they had been rung out in dirty water,,,not white and crisp. Your night auditor, while sitting there in the dark with the lights out, acted like she wanted to fight when I told her there better not be a extra charge on my card, because of an issue I had, with having to sign a debit card charge that I hadn't been asked to sign before. Then she yelled out as I was walking out the door

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you Thank You

We stayed here late Jan. 16, the night of the ice storm. We were told it was the last room and did not have a working TV. No problem--it was late10:30 and we had a very early flight the next morning. When we went to the room we found it completely uncleaned from the previous clients who had left it a mess, food everywhere and beds unmade. The front desk told us it would take an hour and a half to clean it--it was not going to happen since they could not leave the front desk. We called for a taxi to take us to another hotel. That night there were none to be had. We waited an hour. Finally we asked for sheets and towels and said we would clean and make up the room. They only showed concern when I said this would be fully reported on Trip Advisor. Thr three of us then made up the beds and cleaned the rooms in about a half hour. They told me apologetically they could reduce the charge to $90 but only the (unavailable) manager could comp the room. He left a message the next day that the room was comped but later on we were billed the full amount. When I called him he was very rude, said it never happened, and shouted at me whenever I spoke. I asked him to stop and listen--did not happen. If you go here and have a problem, caveat emptor. Better still--AVOID!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you. Rashesh Patel - G.M

I stay in BW whenever possible. This was one of the nicest ones. I want quiet, clean, good internet. I will use this hotel again if I need to.I love the bed pillows. I also loved the quiet, and I slept well.

Stayed at this hotel 3 nights. The staff at check-in, both night and day crew, appeared to be irritable. The room they gave us smelled moldy, we asked about it and she started to say it would cost more to change but then called manager who approved a different room which was better but still smelled musty. The tv controller did not work, asked for fresh batteries, Sikra was irritated and said it is all about where you hold it to change channels. That did not work either so we waited until next morning to ask for batteries again We got the batteries but did not help.

This hotel was easy to find and about an hour and a half from the Galveston pier. Check in was fast and friendly. The room was on the bottom level and was very noisy from 5he doors slamming above us. It settled down after 10:30 so we could sleep. Breakfast was fake eggs and biscuits and awful sausage. We were aware of this before we booked, so we had fruit and yogurt and coffee. Good place to spend the night and Cheddars is just down the road.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We aprreciate for your valued feedback & sorry for any inconvenience to you Thank You Rashesh Patel - G.M

The facility was nice and in a good location. Several food and shopping areas near by. The rooms were clean and the staff very nice. Had a little hic-up during check in but it was corrected by the next morning. Highly recommend this facility.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreiciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

Clerk who checked us in was very rude and acted like we interrupted her day when we came to check in. She was rude every time we saw her. Had an attitude when we asked for extra shampoo. Not the best thing to pinch pennies on. Breakfast was nearly inedible.

We have stayed here before. The staff is friendly. The rooms are nice, clean and roomy. The breakfast was good for hotel food. the food was fresh, and well presented. We will stay here again if in the area.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

overall I'd give this hotel a very good rating. The only complaint we had was that the toilet in our room was loose where it connects to the floor, making it feel unstable. The staff was very good, and the free breakfast buffet was above average (great coffee).

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
I will appreciate for your valud feedback & thank you very much for staying with us. Thank You Rashesh Patel - G.M

I stay here every visit to Houston. Location is perfect for easy access to Interstate 45 and is located close to The Woodlands and Old Town Spring. Very professional staff; really nice rooms; breakfast is great. Love the decor of the lobby and breakfast room.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Thank You Rashesh Patel - G.M

My room had bed bugs. I alerted the front desk to the issue with physical proof as well as pictures and nothing was done. I had to sleep on the couch for 4 of my 6 nights there. I was not offered a new room or anything. I am highly dissapointed with BEST WESTERN. ON TOP of everything I did not recieve any reward points or any type of compensation or even a sorry.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We are sorry for any inconvenience to you. Please let me know what was the name of front deak agent you spoke to so i can ask them, only the reason because it was not bring to my attention. Thank You Rashesh Patel

The "New Best Western" Hotel chains have done a great job with revamping the hotels and the staff has always been the best! Breakfast is always good, Coffee is always there! The General Manager at this location even gave me a belt when I lost mine! Above and beyond service

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We apprecitae for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

not the best best western I have stayed at , I had ants in my room and my kid had shoes come up missing and my bed was made with a filthy dirty sheet. restocking on items was limited to none when house keeping came

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & sorry for any inconvenience to you. Thank You Rashesh patel

We just needed a place close to the airport for our next-morning flight, and this place was perfect. Clean, quiet, comfy room and good breakfast. The people working the front desk were really friendly.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us & sharing your experience that can help other guest. Thank You Rashesh Patel - G.M

During Hurricane Harvey we lost power for 5 days and this place was wonderful! Great breakfast, super clean and we had a kitchen which helped us save some of our food. I will stay here again!!! Housekeeping was wonderful when we ran out of towels they made sure they brought some fresh and just smiles everywhere.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback and thank you for staying with us. Rashesh Patel - G.M

We had over 6 feet of water in our house and had to leave. We book 7 days at this Best Western because we didn't know how long it would take for the water to recede to be able to find a new place to stay. On the 4th day, we had a place we could stay at long term while our house was rebuilt. We asked if we could check out early and they said since we had paid in full, they could not give us back any money if we were to leave early. Please make sure you protect yourself when dealing with this business.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
You had prepaid reservation through third party virtual credit card. after 6 night of stay you came to checked out day early & since it was paid through virtual card through expedia we were not able to cancel the room. Also you left after 6 night & you came back again on the actual day of checked out around 9 am to go back to your room and you talk to agent Sarika to reprogram your keys. So we reprogram your keys & go back to your room to check your stuff. So Sorry for any inconvenience to you. Thank You Rashesh Patel - G.M

Needed to stay with my family last minute and glad we choose this hotel. Was very clean and comfortable. New to area and will definitely have friends and family stay there when they come to visit us. Nice experience

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued business & thank you very much for taking time to complete the survey. Rashesh Patel - G.M

We had a great stay at this hotel in the king suite. Very clean, modern, comfy bed and perfect location in Spring. We traveled with our toddler and received a clean pack and play upon check in. Everything was really nice and we had a comfortable stay!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for taking a time to complete the survey & we also appreciate & valued your business. Your words are stronger that can help other guest to come & stay with us. Once again thank your very much. Rashesh Patel - G.M

Very nice, clean and peaceful with a friendly staff. This is my second time staying at this hotel and l will continue to come here for lesiure. Also located across from Walmart, Khols, Ross and my favorite store the Dollar Tree!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

quite relaxing time with the kids. great locate due to the water park is next door had a great view of the water just out my hotel window, thanks so much for your great hospitality and service, will seenyou very soon for my next get-a-way.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for your business and staying with us. We will be more than happy to welcome you for your next trip. Thank You Rashesh Patel

We planned a trip to Spring Texas to see family and this hotel fit the ticket. The room was comfortable and relaxing. The pool was great and they even had towels at the pool, we didn't have to ask at the desk for them. My family enjoyed the pool and would have loved to stay another day. Breakfast was great the the desk clerk in the morning of our check out was wonderful. We will definitely stay at this hotel again.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Weappreciate for your valued feedback & thank you very much for staying with us & share your experience with othes. Thank You Rashesh Patel - G.M

This was our first time staying here and will definitely stay again! We felt welcome from the minute we walked in. The staff was great, the rooms were clean and had all the amenities, and the free breakfast was more than expected with lots of choices both hot and cold. Definitely a great value!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us & share your experience about our staff, hotel & brekafast. Thanks for taking a time to do survey for our property, We will welcome you anytime when you come back in future & let you fill, that this is your home away from home. Rashesh Patel - G.M

My family, 7 adults and 4 children flew in to Houston for my niece's wedding. Check in was quick and easy, breakfast was great and rooms very clean! The beds were extremely comfortable. Location was another nice factor!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued fedback & thank you very much for staying with us. Rashesh Patel - G.M

We needed a hotel to stay in while looking for a house to buy in Houston. My two children and i had a great experience here. The rooms, hotel and parking lot were very clean. It is in a great area and the Splash Town water park is in it's backyard. Very close to everything you need.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We aprreciate for your valued feedback & thank you very much for staying with us. Thank You Rashesh Patel - G.M

We went without a working television the first day. Our television problem was not fixed until after ten p.m. The second night and the next morning there were no clean bath linen. We were told that we had to supply our own because the hotel was full to capacity.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We are very sorry for any inconvenienece to you. We do not have any report that you mentioned regarding TV Issues or Linen issues. We will be more than happy to help you out to change the room for you or send a maintenance person to check your TV. We are requesting you to please let us right away in future if anything is not apporopriate in your room. Thank You Rashesh Patel - G.M

This is a fairly new hotel. It is very clean, and the staff were very friendly. The beds are comfortable, and overall our stay was very good. My only critique is with the breakfast. If you stay more than one night (we stayed five nights as we were visiting family), the variety leaves something to be desired. The eggs varied between little preshaped rectangles or omelet shapes with some kind of filling already in them. I think regular scrambled eggs would be a bit more palatable. They do have a nice pancake machine. The pool is nice. I also used the guest laundry, which was very clean and nice. I would definitely recommend this hotel.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

This place was wonderful and will be stay here again. This was mine second time staying here. The rooms are always super clean. I don't have to worry about leave my things in my room. I know there safe. I do wish they had night SECURITY staff. I will be staying here again, do wish it was better for a two night stay, but still happy..!

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you for your valued feedback & staying with us. We will happy to see you next time when you back in our town. Rashesh Patel - G.M

The place is clean, spacious and Sarika, the front desk attendant, was very helpful. The place is located by many businesses in walking distance or a short drive. I will definitely keep this place in mind for my next stay in Spring.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback regarding our hotel & especially thank you for recognized our front desk agent Sarika. We will happy to see you next time when you back in spring in future. Rashesh Patel - G.M

My mom and I stayed at this hotel because it was near our final destination. We arrived Wednesday evening without reservations and they accommodated my mom's special request of a ground floor room near the breakfast room. The room was nice and clean. When we had trouble getting the tv channels to change they even brought us a new remote. I have discovered that a lot of times if you are on a ground floor room it can be noisy because of the room above. This was not the case here. Our room was quiet and even though I am a light sleeper I was able to get some sleep. The breakfast had a nice variety too.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you very much for considenreing to stay with us. It was pleasure for us that we can provide you satisfactory services as per your need. We will happy to see you next time when you come to visit in spring. Thank You Rashesh Patel - G.M

Was an excellent stay. Room was clean, and breakfast was fresh! Definitely recommend to anyone. And definitely visiting again. People friendly, receptionist was very kind, check in was fast. Jist an excellent experience.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you for considering our hotel for your stay and thank you very much for recongnized our frinendly staff during your stay. We appreciate your feedback to share with us. We will happy to see you next time when you back in spring. Thank You Rashesh Patel - G.M

New hotel with very clean comfortable space, helpful staff and convenient location. Bathroom spotless with Vanity very user friendly with room for toiletries .bedding linens were fresh and bed was very comfortable

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We apprecated for your valud feedback & thank you very much for staying with us. Thank You Rashesh Patel - G.M

I stayed for a week for business. Great location, close to downtown Houston. Staff was exemplary - very professional and courteous. Very clean interior, nice little workout room and a small outdoor pool. I'll stay here again if the opportunity arises.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback about our hotel & our professional & courteous staff members. We would love to serve you next time when an opportunities arises for you in houston. Thank You Rashesh Patel - G.M

Best Western Plus Spring... We need to talk. Your hotel is clean and newish. Your staff is kind and generally competent. Your pool is nice and rarely crowded. Your breakfast is... easily the worst I've had in a hotel ever. Ever. Ever. Ever. Let me tell you what I observed each morning (three days worth) in your breakfast area. 1. Guest fills a plate with food. Biscuits, gravy, eggs, hash browns, etc. They take a seat and tuck in. 2. First bite- stopped in their tracks. The gravy is watery, inedibly salty, and tastes very strongly of flour (meaning it wasn't cooked long enough). The hashbrowns were either prepared at 1am or just overcooked to the point of literally tasting like cardboard. Seriously do something about the hashbrowns! The eggs... ugh you get the point. 3. Each guest throws away at least an entire plate full of inedible food and tries again. Maybe they even throw out a second plate, just trying to find some sustenance among the overcooked food. 4. Eventually they settle on yogurt or a bagel. For a decent hotel, you are wasting SO MUCH money on food getting thrown away. Every table seemed to have the same experience. Your breakfast staff is not tasting the food or just doesn't care that it's nasty. I witnessed this three days in a row. A crappy breakfast isn't a deal breaker for everyone- but it is for our family. We have a young child and breakfast sets the tone for the day. I would highly recommend the manager of this hotel to set up some standards for breakfast service. You'll save money on throwaway food at the very least. That is all.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
I am apologize for your dissatisfaction about breakfast. We will look closely to your comments. We appreciate your feedback. Rashesh Patel - G.M

The service at this Hotel is excellant, From Reception Desk, Morning Break Fast to Clean Rooms. Very Good Location, Easy Access to Freeway I liked everything at this Hotel. I highly recommend this hotel to any body who visit Spring, TX

Very clean,new, nonsmoking hotel. Friendly staff. Convenient to shopping and interstate. Breakfast is typical of most hotels. The Woodlands is close by. Great shopping and restaurants there. Airport is about 20 minutes away.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

Had to move rooms. With an $800 bill, the manager/owner? gave me a whole $20 off the bill after having to move rooms due to ants. As he had moved us to a King suite and THAT was more expensive, he felt this was where I had more than made up for having to move rooms. This trip was for a funeral for my brother. The hotel had 10 rooms for our family and 2 for me and my adult children.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Sorry for any inconvenience to you.

Enjoyed our stay very much. We selected this facility because it does not allow pets. The room decor was excellent and spotless. Great fitness facilities . The property is relatively new as reflected in the pristine condition of the room and common areas. Would definitely recommend this location.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We valued your feedback & thank you very much for staying with us. Rashesh Patel - G.M

I booked on book.com, arrived about 45 minutes later and booking was ready, room was ready and I was in the room within 5 minutes or less of my arrival. The desk clerk was awesome, helpful and courteous. The overall cleanliness was excellent. The appearance was awesome when I first walked in and I was impressed. I remember saying to myself as I realized I was smiling "I did awesome" You see I would usually have had my husband with me or had him do the hotel picking and booking, I followed his pattern and I was relieved to walk into a clean friendly upbeat atmosphere, I was very exhausted so I was able to get into my room take a shower and a cat nap prior to my company event later that night.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

Great rooms, great staff,great stay. clean rooms. quiet, courteous staff. internet worked great. breakfast was good Staff was nice, professional beds were comfy. bathrooms were clean and well stocked, carpets were clean. no smoking in hotel so no smoke smell

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate for your valued feedback & thank you very much for staying with us. Rashesh Patel - G.M

Very nice property with capable staff to help. I had not been in a BW since I was a child but remembered them as a quality chain. This location was ideal for me and I gave it a try. I was pleased with everything including the internet service. I will stay there again.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We aprrecuate your valued feedback & thank you very much for staying with us. We will more than happy to see you in future. Thank You Rashesh Patel - G.M

My husband and I highly recommend this Best Western.Very clean comfortable room and lobby. The staff went above and beyond to accommodate. Friendly service, wonderful rooms and great location, easy access from 45.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We valued your feedback & thank you very much for staying with us. Look forward to see you in future. Thank You Rashesh Patel - G.M

Everything was great and welcoming. The staff was professional and thoughtful and the facility was clean and inviting. I would recommend this hotel to anyone traveling in this area of Texas. Even if they just want to get away, this hotel is one of the best in the chain of hotels.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
Thank you very much for your valued feedback. We appreciate your business Rashesh Patel - G.M

I think this motel was a great value. We had a king bedroom with refrigerator and microwave. The room was clean and spacious. The Shower was very good and the bed was comfortable and firm. The breakfast area was kept very tidy and I thought the breakfast was very good. Lots of choices and good quality. The staff here went the extra mile to be friendly and courteous. I definitely would make this my first choice if I visit the area again.

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We appreciate your valued feedback & thank you for staying with us & showing interest to visit again. Thank You Rashesh Patel - G.M

Would not recommend this place. A dirty room with other people's things in room for check in. Had something floating in the orange juice and even after changing it the green was still floating. Disgusting! Tried to talk to a manager and he was no help

rushpatel1989, General Manager at Best Western Plus Spring Inn & Suites, responded to this review
We apologize for any inconvenience to you. We swithched your room after you notified us also for your inconvenience we send you 25% discount letter for your future stay. Please let us know when you plan to come next time so we can give you better service with upgraded room. Thank You Rashesh Patel - G.M

Clean and quiet hotel. Breakfast was hot and fresh. The hotel is conveconveniently located near shopping center such as Wal-Mart and other outlet stores. There is several restaraunts located within walking distance as well. Great place to stay!!!!!

The hotel was well kept. The staff was amazing. This was a very short stay but exceeded expectation nonetheless. The very late check in was handled professionally and he was more than accommodating. Needed a late check out and again they were more than happy to help

rushpatel1989, General Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you very much for your valued feedback. We appreciate your business and will happy to see you next time. Rashesh Patel - G.M

This was the first time I have stayed at a Best Western Plus and I must say, it was very nice hotel. The hotel looks new, its very close to IAH airport and it's adjacent to Walmart and a small strip mall that consists of Famous Footwear, Kohl's, Ross and a Michael's. The only issue that I dud have was my initial arrival. The front desk clerk on duty, Sarika was not very welcoming. She did not greet me when I came in, was busy typing something on her computer and never spoke a word until she was completed and it was nothing but a dry, "how can I help you". I was surprised that as a front desk clerk, you don't acknowledge your guests with a warmer greeting or at least an acknowledgement if you are in the middle of something. There was no conversation and I was shocked at her mannerism. Itwas like I interrupted what she was doing and it wasn't until I asked if they had comment cards that her entire demeanor changed and she attempted to be friendly with me and engage in conversation then. I have stayed at hotels more than once but this was the first time that I've experienced this. Customer service is key in representing your company especially when yours is the first face the guests see when they come to your establishment. Be mindful of how you treat people because you never know who they are. In any event, my stay went well and I had no other issues. If I'm in Houston again, which I know I will, I would stay at this hotel again because the price was reasonable especially if your a AAA holder, the rooms were clean and its close to everything. They also offer a grab and go continental breakfast which I always enjoy.

rushpatel1989, General Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you very much for your valued feedback. We appreciate that you bring to our notice about your recommendation & expectation at the time of check-in. We will make sure it won't happened again when you will be back in town. Once again thank you very much for your business & we will welcome to see you soon. Thank You Rashesh Patel - G.M

This hotel was beautiful and comfortable and friendly and breakfast was wonderful. I will definitely be back to this hotel. The staff was friendly and helpful. I loved my stay and will book in the future.

I stayed there 2 nights and the room wasn't cleaned after the first night.I complained and not one thing was done about it. After your clerk Rosa looked into the credit with her manager she gave me a lame excuse the house keepers don't clean after 1:00 . She then hung up on me after I told her I would call the manager Monday.. Rude rude rude! Dont stay here. These people are horrible to deal with and lie about things they dont do.

This was our first time at this particular Best Western and the whole experience was great. The room was very nice and the bed was comfortable. Bath room was spacious. Every staff member we talked to was very helpful and friendly. We plan on staying here each time we visit.

The hotel was very nice inside and out. I love the modern look. It was really quiet and peaceful. The only issue I had is that there were some ants inside the bathroom upon check in. The staff was okay I told them about the ants and she said okay and called back about an hour later to see if they were still an issue. Overall I would stay there again.

This was one of the newest and cleanest Best Western hotels that I have stayed at recently. The rooms were great and comfortable, offered a variety of breakfast options and we were welcomed by the staff (front desk and break fast attendee).

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so very pleased you enjoyed your stay and found our property to be Clean and comfortable. We love to give our guest options for breakfast and we are glad you were pleased with our great selections. Thanks

Was pleased with the quality of room and the friendly staff. Was very convenient to stores and restaurants. Easy to get on and off I-45. Water park directly in back of hotel Would definitely stay here again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so very pleased you enjoyed your stay and that you found our staff to be friendly and our rooms to clean, comfortable and cozy. Glad you were able to take advantage of the area and found us to be a GREAT location.

The hotel is a great location, to stores and eating places. Its a new hotel so every thing was in great shape. However on this stay we where by other guest that seem to forget that they where at a hotel where the noise level is heard by all. So that made our stay not really great. Other then the noise, the hotel is new and very nice.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for sharing your stay with us we are so very pleased our location was perfect for you. Glad our brand new property met all your expectations. Please let us know if other guest are disturbing you and we will always do our best to correct the situation. Thanks

While it appears that the beds were made I don't think that the sheets were changed as there was a nasty stain (blood I think) on the sheets and the bathroom was smelly. When I brought it to the attention of managment, they apologized and offered to send someone up to change the sheets. I wanted another room as there was obvious urine splatter on the bathroom floor as well but was denied. I cut my trip short. Wear your slippers if you stay here!!!!

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We believe you have the wrong property as we have sent this review to TripAdvisor to verify. We have no record of you stay at our property. Thanks

I had arrived on a 6:30 am flight and had several hours to fill in until time to leave for a funeral. Mr. Rasesh Patel was so accommodating and allowed me to check in early and rest before attending a funeral. Also offered me the breakfast service. The hotel is clean and the staff are pleasant and attentive to your needs.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for taking the time to share your stay with us, we are so very happy that we exceeded your expectations. Our staff does their absolute best to make all our guest feel right at home.

Absolutely wonderful hotel & staff. Greeted by Avis yesterday afternoon with a smile and warm caring personality. Genuinely cared about me. Perfect location to get on/off I-45 in Spring, TX. Every restaurant you could imagine is within a couple miles. The hotel is perfect. Everything you need to relax and have a good night sleep. When I am in Spring, this is my only hotel I will stay at. They treat you right.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Spring Texas. We Thank yo for your 5 star review! We love our staff and they definitely go the extra mile for our guests. We are glad our location and comfortable rooms was just what you needed for a good nights rest.

Very quiet and pleasant stay.. it was very comfortable and relaxing, Ms.Avis and J Webb was very friendly and made me feel welcome.. it was home away from home, The rooms was very clean and the bed is very comfortable, would definitely be staying again

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you so much for your 5 star review, we love out guest and we love making you feel right at home. Glad you found our rooms to be clean and spacious and our staff to be GREAT. Thanks

We stayed at the Best Western Plus in Spring Texas. We were impressed by the friendly staff, clean building and room, breakfast, location near airport and the town of Spring TX and the price was very reasonable.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thanks for your 5 star review we are so very pleased you enjoyed your stay. We love to Impress our guest and always exceed their expectations. Thanks for choosing the Best Western Plus Spring Texas.

Enjoyed the stay at this property - great staff and beautiful hotel. Very comfortable rooms and great healthy breakfast options. I will be staying at this property again, during my future return to Houston.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you so much for your 5 star review....Glad you enjoyed our Healthy breakfast, friendly staff and comfortable rooms. Thank you for sharing your satay with us.

We checked in very late, and the front desk staff was wonderful despite the ridiculous hour. The room was stunning, much better than standard chain fare. The breakfast was about what one expects, but given the quality of the hotel itself (and the price) could have been better.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thanks for taking the time to share your stay with us. We are so very pleased our staff was friendly and accommodating and you found your room to be stunning.

After checking in my wife laid down because she was not feeling well. She soon discovered that the bed had been urinated in and was covered in someone else's urine. She called the front desk to report the issue and get a new room. She was told that all of the rooms with two beds had been booked and we would have to move to a room with one bed for three people. The front desk lady asked if it was like that when we checked in and also insisted in coming to the room to see for herself that the bed was soaked in urine. We live half our lives in hotels and have never heard of an employee checking the issue to insure we weren't making it up even for complaints about smells, leaks, etc. never happens. The front desk woman comes to the room and decided my wife is scary because she is upset about having just laid in someone's urine. Who wouldn't be visibly upset? The front desk lady decided to kick us out. Obviously they are sold out and had no intention of rectifying the issue and also refuse to refund the money. This was my first and last visit to a best western. Hopefully the credit card company or booking company will rectify the situation as best western obviously does not care of its customers.

Hotel was very clean! All of the staff members I encountered were very friendly and helpful. Pool area was nice and I enjoyed my morning workout in the fitness room (couldn't find the remotes to the tvs) . Breakfast was not appealing...should consider real eggs and making sure someone is assigned to clean up the waffle area often.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thanks for choosing the Best Western Plus Spring Texas. We are pleased you enjoyed your stay and our staff was friendly and helpful. Glad you got in a nice workout and we will address you breakfast concerns with management. Thanks

Do to overnight drive we arrived at Best Western Plus before noon. Very friendly desk clerk immediately checked with housekeeping and found an available room with two queen beds. When we got to room found a very clean, neat and very well decorated room. The neatness and look also were prevalent throughout the hotel. Room had a nice flat screen TV connected to Direct TV, bathroom had normal soap, shampoo, etc. Only drawback was temperature of bath water, while very warm it was not conducive to taking a hot bath if desired. The free breakfast was good serve yourself with bread, fruit, cereal, make your own waffles, pastries, and eggs. I wish there was a meat like ham or sausage with meal but their eggs were like a mini omelet with some southwest type fillings and toppings on the side. Checkout was good, had to wait a little so made more coffee while clerk checked in a new guest. Overall I would stay here again and recommend this Best Western Plus.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Glad we were ale to get you in quickly so you could get some rest. We are pleased you enjoyed our clean and comfortable property and our flat screen tv. Thanks

This is a beautiful property with a great location. Close to I45 and great restaurants. The staff is very accomodating and go out of their way to please. I would definitely refer this hotel to out of town guest.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for your 4 star ranking, we are pleased you found our property to be just what you needed and our location was perfect for you. Can't wait to see you again.

This property is basically new. Great beds very well rested. Room was spacious and clean. Love the door locks first time using them and excellent. Right off the highway easy to find. Breakfast was good but on my last stay no orange juice:(. Staff was friendly and very helpful. Over all experience great stay.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for your 5 star review, we are pleased you had a GREAT rest in our clean and spacious rooms. We are glad you found our staff to be friendly and professional and we sent you off for your day with a GREAT breakfast.

I stayed at this hotel for only a few hours after missing a flight connection during the latest big storm. The new Hotel is new, modern, clean, reception staff very friendly, even at 2:00am. Nice lobby with modern furniture, large hotel room, good furniture and comfortable bed. Bathroom itself a little small for size of room. Hours (on Saturday) started at 7:00am, too late for my early morning flight. But there were several items out when I came downstairs so it was okay. Although you may get the impression from websites that this is an airport hotel, close to George Bush International, it is not. It was more than 20 minutes and a $45.00 cab drive....... worse, it was difficult to find a cab to take me back to the airport for my early departure. Even with a scheduled pick-up of 6:30am, it was more than 30 min. late. (I finally took Uber, much better and cheaper option!!) I would stay again if I had reason to be in the area, but not as an airport hotel.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for your 4 star review, we are so very pleased you enjoyed your stay. sorry you missed your connecting flight but glad we were able to help your out when you needed us and you got home safely.

The Best Western Plus Spring Inn & Suites in Spring, Texas was overall great! It was a brand new hotel and everything looked and smelled new. It was in a prime location - directly across the street from shopping stores: Famous Footwear, Michael's, Ross, Kohl's and Wal-Mart. The bathroom layout was a bit strange in that it only had a very large shower with glass door (not tub) and an unusual fair-sized empty space with nothing in it, and then the toilet. The single sink was outside and across from the closet which would have been ok if the lighting in the room wasn't so dim. The closet could only be used on one side, as the pole for the hangers was over too far causing the hangers to extend beyond the door in order to close the closet doors. My experience was only dampened by the fact that I was unable to get any points for my stay because I was told that because it was booked through a 3rd party (Expedia) that I am not eligible to receive points. This has never been the case before so I was not pleased about that and will definitely look into that further.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for choosing the Best Western Spring Texas hotel. We are so very pleased you enjoyed your stay, with our brand new rooms and awesome location. We Thank you for being a rewards member and we encourage you to book directly with us for your next stay so you can get your points, we will even match the rate you paid as long as it's available. Thanks again for sharing your stay.

This hotel is convenient to I-45, easy-on/easy off, as well as restaurants and shopping. We were warmly greeted by the Front Desk staff and assigned a room; however, there was no TV signal. Veronica, who was courteous and professional, was unable to fix it, so she immediately helped us move to another room. The rooms are well appointed – roomy – bed very comfortable – quiet – plenty of parking. The breakfast buffet was adequate, including omelets, sausage, dry cereal, waffles, yogurt, etc. Coffee is available 24/7. We enjoyed our three night stay and would return.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We Thank you for sharing your stay with us and we are pleased you found our Staff to be quick to accommodate your needs. We are also pleased you found our location to be just perfect for your needs. Thanks again!

We stayed at this hotel 3 nights, our room was only semi cleaned once during our stay. No Management staff working on the weekends so if you have a problem that needs a decision you have to wait for a week day. Very poor response when we got back to the room and 8:00 pm and it had not been cleaned even though we left at 10:00 am and were gone all day. The desk help at night verified the room had note been cleaned but was not help in resolving the situation.. Back to Holiday Inn Express next time. Best Western Plus you had your chance but blew it.

Staff very helpful, quick check in/out, accommodating with early/late check out, quiet, clean. Beds comfortable. Pool was a little small but clean and there were enough lounge chairs in outdoor area. Only improvement would be to have some shade in pool area.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Glad you enjoyed your stay at the Best Western Plus Spring, Texas. We are pleased we made it so convenient for you to check in and out and our rooms were clean and comfortable. Thanks

The bed was comfortable and the location was excellent for the Crawfish Festival. It was also located close to restaurants and had easy access from the highway. The staff was very friendly and went out of their way to make our stay comfortable.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Glad you had a GREAT time at the Crawfish Festival and Glad we did are part to make your stay Perfect. Glad our staff, location and comfortable rooms were just what you needed. Thanks for sharing your stay with us.

Very modern, clean and friendly hotel. It is ideally situated off the I-45 and close to many restaurant options. The staff is extremely professional and courteous. This hotel is definitely to be recommended!

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for sharing your 5 star stay with us. We are so very pleased we exceeded your expectations and we were close to everything you needed. Thanks

My mother and I stayed here while attending the funeral of a long-time family friend. The front desk and staff were great. This is a new hotel, so the rooms were really nice.... The breakfast was okay....2 days of breakfast burritos, even with different fillings was not my favorite....but, I would definitely stay here again....

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so sorry to hear about your loss. We are pleased you enjoyed your stay and our clean and comfortable rooms. Glad our staff so accommodating and we look forward to seeing you again under better circumstances.

No hot water, Luke warm at best ! Air conditioning shuts off at midnight. Hotel controls AC. attempts to save electric by management. Called to complain but no resolution. stayed 2 nights happened both nights. Business center has AC vent shut off completely, very hot stuffy room. new hotel. cheap management. dim future for hotel.

The hotel was extremely clean and well taken care of. Additionally, the hotel staff was professional and always had a welcoming smile. You certainly get more than what you pay for. The hotel grounds were very clean and the hotel is located in a very safe location. I would definitely stay at this location again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so pleased you enjoyed your stay at Best Western Plus in Spring Texas. Our staff always goes the extra mile to make sure our guest have everything they need. Thanks for sharing your stay with us.

New and Clean hotel. Had a suite, It was a great value. typical breakfast... nothing special, but adequate. Nice, small pool. Right off I45 and close to shopping and fast food. I would stay again if I was in the area

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thanks for sharing your stay with us, we are pleased you found our property to be convenient and a great value. We look forward to seeing you again at the Best Western Plus.

Room was great and got it on the 1st floor.. easy in and out.. guy was new and nice.. bed was comfortable.. I was stay again.. will look for Best Western on next trip.. bathrooms were clean also.. fun

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Glad you enjoyed our clean rooms, comfortable beds and Great Staff. Come back soon... Thanks

We came to visit my son, who's place is too small for overnight company. The hotel was apparently very new, lovely and the staff was friendly and lovely to deal with. Our was a king room (immaculate) it was plenty for us. Comfy bed, great shower and the standard breakfast fare in the morning. Don't be late. The only trouble we had was with the electronic key cards to get into the room... they lose their code and you can find yourself locked out of your room at the oddest times. Like an ice machine run... dumb, right? Easily fixed, but you have to go to the front desk and wait in line. But EVERYTHING else is lovely!!!

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so pleased you enjoyed your stay with us while visiting your son in town. Hope you had a great visit and we hope to see you back again soon.

New hotel, comfy beds, stayed for about two weeks in Jan and went back to same place for 4 days in March. Good location for north side of Houston or Bush Airport. Check out Old Spring town nearby if you have some free time.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We love it when our guest continue to come back time and time again. We are glad our rooms were comfortable and spacious for your stay and we hope to see you again soon.

This is a new hotel, easy access to I-45, friendly management and staff. The little granddaughters slept over with us and when I offered to pay extra those three nights, the offer was declined.The same with extra for breakfast. Nowadays security is a big issue. This hotel sets in an area by itself, in a shopping community. We never felt like we had to be careful in the parking lot or inside.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so pleased you enjoyed your stay and your made new memories with the grandchildren. We are glad you felt safe in secure at the Best Western Plus Spring, Tx. Thanks

This hotel is one of the best Best Westerns we have stayed in in a long time. Great staff, delicious breakfast and outstanding room. We would definitely go back to Spring, Texas and stay at this hotel.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so very pleased you enjoyed your stay and you found our staff to be great and our property to be just what you were looking for. Thanks for sharing your stay with us.

This motel provided an attractive clean room, fast internet, quiet despite proximity to major highway, and included a continental breakfast. In short, this motel provided everything that I needed and would have wanted during my stay!

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for your 5 star rating we are so pleased we exceeded your expectations. Thanks for sharing your stay with us and we can't wait to have you back.

Great new hotel! It was clean, the service was great, and the hotel staff are very friendly. The hotel is near several restaurants and the freeway, making it a great option for someone visiting Spring, Texas.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for sharing your stay with us and we are so pleased the Best Western Plus Spring was just what you were looking for. With our great location, staff and property we always aim to please. Thanks again.

We checked in around 7:30pm on the Friday we arrived and it was quick and easy. Veronica and Howard greeted me right away and although they were tending to another customer on the phone, they informed me that they would be right with me. I was surprised since I'm used to being ignored by those who can't/won't multitask. They were both very friendly and welcoming...I knew I'd picked the right place. Our room was at the end of the hall closest to the street but the outside noise was not too bad. The hotel halls themselves were very quiet and clean. I made a mistake in my booking and inadvertently booked a room without a pull out couch. I called down to see if we could be moved or get a cot but we were unable to. The pull out was for two 6 years olds, so Veronica gave us extra blankets and sheets and with that we made a slumber party type bed for the girls and they were happy...no biggie. The reason I mention is that if you, like me, make your reservation through a 3rd party any changes you need made need to be done at the time of check-in, not after. Reason being is that the hotel cannot give you the price that the 3rd party did, so in essence you are going to have to pay the difference. Anyhow, that is my 2 cents...or so how I understood it. Either way, the mistake was mine, not theirs. The hotel had continental breakfast but I did NOT have it. I ate out local so I can rate it. Overall the hotel is close to everything and is very clean and quiet. I highly recommend this place.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so pleased you enjoyed your stay and your slumber party. Glad our staff was able to exceed your expectations and you found our property to be clean, comfy and everything you were looking for. Thanks again

I booked and paid for my brother and his girlfriend to stay one night at this new Best Western Plus near my home. They were in town for one night for a quick visit as they traveled on to their destination. Everything is great, the lady that checked me/them in was very nice and friendly! The place was beautiful, clean and very modern. I was happy that the hotel was built so close to my home. The next day after my brother checked out and around 2:24 pm I get a call from the hotel, so I was concerned. The call was from the General Manager to inform me that the hair dryer had been taken from the room and if it was not returned by the end of the day, he was going to call the police and file a theft report against me. I was floored and thoroughly insulted!!! Why would anyone steal a "hotel" dryer, I thought? And DARE YOU accuse me! I told him that is was probably an honest mistake and that I would take care of it. He was completely and utterly rude and disrespectful! He, not only flew off the handle and into the deep end over a $5 hair dryer, but he insulted my integrity! Instead of asking politely about it, he immediately assumed that it was taken on purpose! If I can afford to pay for this over priced hotel, then I can afford a hair dryer!! Seriously!!! As it turned out my brother's girlfriend had left to go shopping before check out and my brother thought she had left it, so he packed it. That innocent, he did not know it wasn't hers, what man pays that much attention to their women's beauty tools! However, I contacted the hotel back to explain and let them know that I would be by this evening to pay the $65 fee (which I did), but when my brother comes back through town from his trip on Sunday, that I would bring the hair dryer to the hotel and I wanted a refund and an apology from the very disrespectful General Manager!!! He really needs "customer service" training, needs to learn not to insult his customers and accuse people of stealing without probable cause. We are in America, if I remember correctly!!! Never again will I recommend this hotel to ANYONE!!! Horrible Management! Sad too, because this Hotel just opened 4-5 months ago, if that! Please Don't waste your money or your time at this hotel!!!! You could be the next one accused of stealing something worthless and get the cops called on you!!! Please go to the Comfort Inn, right next door, it is new and just as nice! Moving my membership/rewards account to that franchise for sure!!!

Good and friendly service. Quick in and out with a decent breakfast. Onlly issue was the hot water was not as hot as it should have been. Just a little warmer woudl be good. I didn't even have to mix with cold water.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thanks for sharing your stay with us, glad you found out staff to be friendly and our breakfast to be just what you needed. We will address your concerns regarding Hot Water with Management. Thanks again

Yes, this facility is brand new, and we stayed there during its first month of business. The staff and manager were very accommodating with our large family group that stayed there for several days. Rashesh Patel, the manager, was especially helpful and from him right down to the breakfast attendants, we enjoyed friendly service all the way around. The modern décor was very nice.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank your for choosing the Best Western Plus Spring TX, we are so very pleased you enjoyed your stay. We are glad we were able to exceed your expectations from the Breakfast, Rooms and of course our awesome staff. Thanks again

This is a brand new hotel! The staff is very helpful and friendly. The room and facilitiy are white glove clean, and I felt very safe during my stay. In additon, the internet was fast, the hotel on the whole was quite, and the hot breakfas was more than adequate. A great value, and a hotel I will recommend and stay at again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you so much for sharing your stay with us at the Best Western Plus Spring Texas. We are so very pleased you enjoyed your stay and our staff was so accommodating. Thanks again

We stayed overnight as the hotel was close to the location of my company party. This location is brand new and everything was very pristine. However, the water in the shower was barely warm as we got ready for the party. The next morning it was not any better. The towels were brand new and had not been properly laundered prior to putting them in the room. Otherwise, it was a very quiet stay. As we checked out the clerk did inquire about our stay and promised to bring our concerns to the attention of the owner. I will definitely stay again because the staff was very friendly.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
Thank you for sharing your stay with us, we are so pleased our location was perfect for you. We will review your concerns with management and staff a we want every guest stay to be a perfect guest stay.

Hard to find any faults with this place since it is brand new. The staff was great and everything was nice and clean being brand new. It's located right off of I-45 and there are plenty of food options back across the highway. For a pleasant surprise the fitness center next door has a retaurant in it and serves a tasty burger.

I booked this stay via my mobile app on the way to the Woodlands BW where I have stayed before since Spring Texas did not have a BW. I was surprised to see this pop up. I booked my stay here since my business meeting was in Spring the next morning. Looked Brand New upon driving up - no sign on building yet - banner on street that says Now Open. Pulled up, walked inside - and the woman was so excited to see me. Kind of like when your mom sees you for the first time in months. I said - little light on booking this afternoon (it was about 5pm)? She said - we are just getting rolling - I you are our first guest this evening. I thought that was cool....until I asked when did yall open? Today she replies. She said you are the first person ever to check into the hotel. 11/12/15 As a Best Western Diamond Rewards member - I stay all over. This is the nicest PLUS that I have stayed at. It helps that it is new - but I met the Manager, the Owner, the Night Manager, and a couple of the housekeeping ladies and let me tell you - the people are are truly great, upbeat, exciting, and appear to enjoy being here - which lets just say...it hard to find out of many hotel staffs. Props to the Best Western Spring Texas! I will be back to the Houston area once per month - and will be staying here each time. See yall again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN PLUS Spring Inn & Suites, responded to this review
We are so excited about our new property and glad you were our very first guest at the Best Western Spring Texas. It sounds like we wowed you with our great Customer Service. We are so pleased you will be returning month after month and we thank you for sharing you stay with us.