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Codes Avantages

Best Western Premier Detroit Southfield Hotel, Southfield

26555 Telegraph Road, 48033-2495, Southfield, United States - Voir sur une carte
Best Western Premier Detroit Southfield Hotel - Façade Best Western Premier Detroit Southfield Hotel est idéalement situé dans le centre de Southfield. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Séjournez dans le tout nouveau Best Western Premier® Detroit Southfield Hotel. Profitez d'une formule parfaite alliant luxe, confort et élégance. Construit au cœur du quartier d'affaires de Southfield, qui connait un nouvel essor et où résident et prospèrent une centaine d'entreprises figurant au classement Fortune 500. Situé juste à côté des grands axes routiers que sont l'I-696 et la M24, cet hôtel accueille des clients du monde entier attirés par ce centre d'affaires florissant. L'hôtel dispose d'un restaurant et d'un bar proposant une cuisine réconfortante et raffinée ainsi qu'un très vaste choix de boissons. Le prestigieux traiteur Epicurean Group sert le petit déjeuner, le déjeuner et le dîner tous les jours au Nomad Grill and Bar. Détendez-vous et passez un bon moment après une longue journée de travail. Rejoignez-nous pour une happy hour. Notre hôtel est entièrement non fumeur et n’accepte pas les animaux de compagnie, pour que nos clients n’aient pas à se soucier de l'hygiène et puissent se reposer en toute quiétude. Pour les amateurs de fitness, nous disposons d'équipements d'entraînement modernes. Votre séance d'exercice pourra être suivie d'un bain bouillonnant ou d'un passage dans le sauna. Vous trouverez la plupart des articles dont vous pourrez avoir besoin dans la petite boutique à la réception de l'hôtel et dans le magasin de proximité situé juste à côté de l'hôtel. L'hôtel est accessible aux personnes à mobilité réduite et propose des chambres dotées d'une douche ou baignoire avec accès handicapés. Il dispose des plus grands espaces pour réunions, événements, expositions ou mariages dans ce quartier d'affaires de Detroit. Un service de restauration assuré par le traiteur Epicurean est disponiblepour toutes vos réceptions professionnelles et privées. Lits king size de luxe avec matelas à plateau-coussin, grands fauteuils avec repose-pied, chambres aménagées pour apporter un maximum de confort et tous les équipements modernes auxquels peut s'attendre tout voyageur s'intéressant aux nouvelles technologies. L'hôtel offre l'accès gratuit à Internet haut débit et un centre d'affaires accessible 24 heures sur 24. Nous disposons de suites de grand standing spacieuses de plus de 55 mètres carrés. La suite de luxe avec deux chambres, un salon séparé et une salle à manger avec minibar offre un espace élégant de plus de 120 mètres carrés. Inscrit dans la mémoire de nombreuses générations, ce bâtiment emblématique de Southfield revient à la vie et vous invite à profiter à nouveau de son hospitalité.

Best Western Premier

Detroit Southfield Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Bain à remous
    Bain à remous
  • Personnel multilingue
    Personnel multilingue
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 425 voyageurs
Note attribuée
Excellent
300
Très bon
77
Moyen
21
Médiocre
13
Horrible
14
CONSULTEZ LES AVIS POUR
En couple En couple
77
En famille En famille
79
Escapade entre amis Escapade entre amis
31
Professionnel Professionnel
186
Voyage solo Voyage solo
35
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Nice hospitality & comfort stay in BWP Detriot"

5
User 17/10/2019

Extremely satisfied with my stay in BWP detriot, Special thanks to Mr Manoj K, Sahil, Arunji, Jon, Rajeshji for making it memorable and taking special care of guest. Mr Manoj will never let his guest feel lonely, He make sure I get all the help and information required. Will definitely recommend to all my friends n family member for their visit to Detriot

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear dhananjay777, Thanks a ton dear for your very kind comments with perfect score of 5/5 besides liking the staff, especially, Manoj. Surely we shall pass on message to all concerned. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed and double bed option that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media inter connectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 min and 0.5 mile off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms Dear dhananjay777, We look forward to your delightful return and until then we will miss you. Best Regards Guest Relations

"Excellent Space + Incredibly Helpful Staff"

5
User 14/10/2019

The Grand Ballroom is an excellent space. It is a unique ballroom in that it has an area in the room that is clearly designed as a reception space with a large built-in bar (similar to what you would find in a restaurant versus a little hollow). It also sports an area right near the bar that is perfect for a buffet line. A little further off from that is the primary space with both stairs and a handicap accessible ramp which is also perfect for trade show attendees rolling heavy equipment on carts. There is an upstairs area in the space overlooking the main floor that is great for cocktail rounds if people want an overhead view while mingling. Overall, I would recommend this property for hosting an event.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Heather KThanks a ton dear for your very kind comments with perfect score of 5 besides appreciation for Grand Ballroom- specially to host any kind of event. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed and double bed option that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media inter connectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 min and 0.5 mile off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms Dear Heather We look forward to your delightful return and until then we will miss you. Best Regards Guest Relations

"Nice Place"

4
Karen H, Knoxville, United States 13/10/2019

We came in for a conference and had a nice stay overall. The bed was comfortable, the room was nice and clean & the conference room was perfect for our event. I truly appreciate the gentleman that checked us in. Our reservation was not correct and he immediately made it right. He was professional and courteous.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Karen H Thanks a ton dear for your very kind comments with high score of 4/5 besides nice stay, comfortable bed, nice and clean room, friendly check in, perfect conference room. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed and double bed option that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media inter connectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 min and 0.5 mile off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms We look forward to your delightful return and until then we will miss you. Best Regards Guest Relations

"Fun weekend away"

5
User 12/10/2019

Stayed at best western for a wedding i went to. Lovely hotel. Eveyone was friendly, food was good, they had nice gym area. Clean shuttle service. Comfortable beds are a must and they were definitely that.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear peachpaper634, Thanks a ton dear for your very kind comments for food, nice gym, clean shuttle service and friendly approach by all besides comfortable beds. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed and double bed option that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media inter connectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 min and 0.5 mile off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms Dear peachpaper634, We look forward to your delightful return and until then we will miss you. Best Regards Guest Relations

"One night in Detroit"

3
gbradaschia, Pittsburgh, Pennsylvania 05/10/2019

An old but still confortabile hotel. so people in the bar is nice. Room need to be renewed. lift slow working as they are may be old type. enough space in the parking. Breackfast good enough and with enough quality for all request

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear gbradaschia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with positive comment on comfortable stay, hospitable bar people variety in breakfast and plenty of parking space. Surely taken your feedback to update room and renovate elevator. We treat and consider all guests as our family members. We offer complimentary hot breakfast, you would also relish free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear gbradaschia, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Best Western Premier Detroit, Southfield

"Beautiful hotel and friendly staff"

4
User 25/09/2019

This hotel is in the perfect location and only 25 minutes from the airport with various restaurants within walking distance. Great food, service, spacious room. Comfortable bed and space in the room was expected. I stayed in a double bed room so the bathroom was quite small. The shower water could've been hotter. It wasn't to my liking- too warm. Overall experience was excellent and I would definitely refer this hotel.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear jjgoolsby- Cheer! you had an exciting stay. Thanks a ton dear for your very kind comments for location, great food, wonderful service , spacious room, nice bed. We sincerely noted your comment for small bathroom and not so hot shower water. Surely we shall take appropriate action with immediate effect. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed and double bed option that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media inter connectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 min and 0.5 mile off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms We look forward to your delightful return and until then we will miss you. Best Regards Surjit- Guest Relations

"Helpful friendly staff"

5
TRBFSDM, Hagerstown, Maryland 24/09/2019

The staff were individually and as a whole very friendly and helpful. The breakfast buffet offered fresh fruit, different kinds of protein, and carbs. The nice thick grits were a pleasant surprise to find so far north.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear TRBFSDM, Thanks a ton dear for your very kind comments with positive feedback on staff and variety of breakfast while giving perfect score. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed and double bed option that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media inter connectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 min and 0.5 mile off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms Dear TRBFSDM, We look forward to your delightful return and until then we will miss you. Best Regards Surjit- Guest Relations

"No as good as expectation"

3
tyhsueh, Hsinchu, Taiwan 20/09/2019

Everything is just acceptable. I seldom comment negatively, but water is not hot enough for shower, wifi is very slow, cafeteria service is very poor. Need lots of improvement. I don't think I will choose in this hotel in the future.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Tyhsueh- Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as water not enough hot, slow wifi and poor cafetaria service . Rest assure all taken care with immediate effect. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Best Western Premier Detroit, Southfield 513-462-7114,

"Excellent and friendly staff"

5
User 18/09/2019

Enjoyed my 2 business day stay excellent staff great breakfast. they have Gym on second floor with great view. Plenty of parking. Everything is near by even movie theater is 5 minutes drive.looking forward to back.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear leeandrew78. Cheer and Hurray! for satisfying stay. Thanks a ton dear for your very kind comments for staff, breakfast, gym and proximity to movie theater. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed and double bed option that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media inter connectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 min and 0.5 mile off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"Unfinished Rooms"

1
kebraglass, Detroit, Michigan 17/09/2019

The rooms were tiny, the bathroom sink was small, water kept leaking on the couter. The toilet over flowed and the front desk had to find a plunger and when they did they wanted us to plung the toilet. Wow, I wouldn't advise anyone to stay there at that price.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Kebraglass- Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as leakage of water in bathroom, toilet overflowed besides you felt tiny rooms and bathroom sink . Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Best Western Premier Detroit, Southfield 513-462-7114,

"Go Premier Best Western"

5
User 16/09/2019

Clean, comfortable and cozy with stunning view. Because of the views I staying most of my time inside. As an author this gave me some needed inspiration. Coffee available. Internet and TV with all relevant channels. And comfy bed. If you are looking for a get away weekend for business or vacation Premier Western Southfiled Is an excellent choice. Quite, serene, and no worries about anything. I usually go to somewhere on weekends, and I believe I found my ideal spot.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Wow! What a great and exciting stay. Thanks a ton dear for your very kind comments for clean comfortable and cozy with stunning view besides working for all channels on tv. Really it is an inspirational location. We also get lot of scientists working from out hotel. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed and double bed option that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media inter connectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 min and 0.5 mile off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"Best stay at Best Western."

5
gurdipk2014, Darien, Illinois 13/09/2019

Close to highway, restaurants and mega stores. Very clean and big rooms. Very tasty break fast. Very good restaurant on the premises. Flawless service. Wish I could have stayed longer. May be next time.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Gurdip2014- Cheer and Hurray for great stay. Thanks a ton dear for your very kind comments related to restaurant, proximity to stores, cleanliness, delicious breakfast and above all- immaculate service. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media inter connectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms My dear Gurdip- We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"Best Western Premier"

5
User 10/09/2019

The property is great - nice decor, clean and modern. The rooms and view are also nice. The staff is attentive and engaged - made me feel welcome. The food is great in the lounge/restaurant and the staff there is great also. I really enjoyed my stay and will always stay here when visiting Detroit.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Cheer! you had an exciting stay. Thanks a ton dear for your very kind comments related to clean and modern rooms, attentive staff, delicious food, while gave perfect score of 5. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media interconnectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms Dear jsconi- We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"Sleeping Quarters: Single bed (King or Queen) No Fridge or microwave"

4
User 08/09/2019

Single Bed (King or Queen). Great Accommodations for Couples. Not so great for family with children or grand children. (Grand children had to sleep with me, They be all over the bed when they sleep). Everything else was okay.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Wow! you had a great stay. Thanks a ton dear for your very kind comments. Dear Davis- We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media interconnectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms 22. Very shortly we are coming out with double beds. Hence Mr.Davis- your children and grandchildren have no trouble next time We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"Group stay for Class Reunion"

5
misspaulaB, Marietta, Georgia, United States 06/09/2019

Excellent location, full hot breakfast served, most wonderful and excellence in customer service and finally...you wont beat the price...best value in town, all guests were pleased! Highly recommend!!!

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear misspaulaB Wow! great experience. Thanks a ton dear for your very kind comments. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media interconnectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"Good value for money"

5
User 03/09/2019

Very centrally located, ample parking, very friendly and helpful staff, always willing to help, clean rooms with no cigarette smell or any other foul smell, good breakfast. I would recommend this to anyone visiting Michigan, on holiday or business

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear francisdias2019 Thanks a ton Dear for your very kind comments. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with 21 more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media interconnectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms

"Leisure trip"

5
sylvester150, Toronto, Canada 03/09/2019

This hotel was fantastic for the price, centrally located and very clean and helpful staff. Will definitely go back to stay there again. Well connected to the main highways, and a very safe location. The front desk reception was very helpful and the amenities at the place are easily accessible and clean.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear sylvester150 Thanks a ton Dear for your very kind comments. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with 21 more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media interconnectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"A business pleasure."

5
Oscar S, West Palm Beach, Florida 01/09/2019

Its great to have to go on a business trip and have the pleasure of great lodging. Staff, fitness facility and restaurant and lounge all in one convenient place. Rooms were cleand abd well appointed with excellent wifi.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Oscar-Thanks a ton Dear for your very kind comments. We are truly a BUSINESS hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with 21 more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media interconnectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms

"Don't do it"

1
madisons1235, Ada, Ohio 31/08/2019

Yes, this hotel seems cheap but it's not worth it. You'll be met with sketchy people waiting outside and may not even get the room you reserved. I reserved a room and got put in the handicapped section with no view, no fridge, no microwave, and no working remote. There was a glob of hair in the bathroom. You could hear any door in hall slam and any conversations going on outside or in adjacent rooms. There's only ice machines on every third floor and in order to get to the fitness center you have to go through a fire escape. And the sauna they advertise? You can maybe fit two people in there. You'll also see when you arrive a large hole in the lobby glass that has been patched by cardboard from who knows what. Just don't do it.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Madisons1235-Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as reserved room not given, hair in bathroom, sketchy people roaming besides hard to get to ice machine and patch work in lobby glass . Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Best Western Premier Detroit, Southfield 513-462-7114,

"Not Recommended"

2
bobs783, Kissimmee, Florida 26/08/2019

Based on TripAdvisor 4.5 rating we made a reservation. - asked to check in early, 1PM, or leave belongings, told a $40 charge was required - entering the room we found clothes belonging to a previous guest - tired to use the safe found it was locked - reported but not fixed - at night found bugs on the pillow

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear bobs783 Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as room not clean, safe inoperative and bugs on pillow . Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Best Western Premier Detroit, Southfield 513-462-7114,

"Business"

5
rakeshsL4803JL, Auckland, New Zealand 25/08/2019

Great location for Southfeild off Telegraph road off I 696. A very helpful staff a great service and very clean and comfortable room. I loved the Gym and the Nomad Grill in-house restaurant and bar. I enjoyed my 6 days stay and experienced the first Bestwestern Premier exceeding my expectations. Love to grade the hotel better than a Marriott. GM went beyond his call of duty to drop me off to my work on one of the days when my pick up car got late due to heavy traffic. I will say it's a perfect hotel for a business traveler in Southfeild and surrounding areas. Well done and keep up the spirit of hospitality at its best.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear rakeshsL4803JL Thanks a ton Dear for your very kind comments. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with 21 more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media interconnectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"Great stay"

5
User 25/08/2019

This was my first business trip ever, and all I can say is that I hope all future business trips would be in hotels like this. I particularly enjoyed the helpfulness and friendliness of the staff of the hotel.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Yuvalr123 Thanks a ton Dear for your very kind comments. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with 21 more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media interconnectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"Best Western Premier - Southfield, MI"

5
User 23/08/2019

Wonderful place to stay with onsite restaurant (NOMAD), fitness center, good bandwidth for internet, safe, close to restaurants, gas stations, rental car, Starbucks, Happy hours on M/T/W. Staff is very pleasant and courteous. The hotel also boasts a meeting room, event center that can put up more than 500 people. Very convenient with access to highway. Highly recommended.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thanks a ton Dear Srinivadlamani for your very kind comments. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with 21 more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media interconnectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"Best Stay"

5
User 23/08/2019

My stay felt like Home away from Home. From check in to check out. All staff I encounter was super nice and friend. Service in all areas was perfect. Thank You for making my visit to Detroit pleasant.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thanks a ton Dear Tracee for your very kind comments. We are truly a multipurpose hotel. We have kept in mind what a traveler needs away from the family and loaded with daily stress. Apart from our SUPER-FRIENDLY AND GUEST CENTERIC TEAM, we distinguish ourselves with 21 more reasons, for business travelers to choose us: 1. Newest and freshest business traveler hotel in the area. 2. A special grade luxurious king size bed that takes you in hypnotic sleep and availability of pillow menu. 3. Ultra Violet sanitization of our mattresses and hard surfaces to keep these from unwanted elements 99.9% free. 4. A special silky nightlight for the female travelers who do not prefer to sleep in total darkness. This silky light is part of our architecturally designed table lamps. 5. Architectural mood lighting back of the bed, to keep you happy and relaxed, after hours. 6. TV remotes with Germ Resistant coating. 7. Choice of Glass shower and tub bathrooms to provide a choice to the business travelers 8. Media interconnectivity panel for HDMI, VGA, Audio/Video, S-Video, USB Ports and International Power Adapter, provided in each room. 9. Highest speed internet connectivity for free WIFI. 10. 1000 sqft. large fitness center with outdoor views in addition to sauna and VIP Business Lounge. 11. In room fitness-in-a-bag for travelers wanting to workout within their room. 12. Hard wired internet connection for total security in the Business Center. 13. Night hours Car park security seven days a week. 14. Smoke free - Rooms and indoor public areas. Designated smoking places outside the building. 15. Freshly baked breads and cakes from our onsite bakery and hot buffet breakfast with an option for Ala Carte. For example, you can order egg benedicts or omelette of your choice.  16. Award winning full service onsite restaurant and bar that provides for 21st century environment and choicest of wine and beers collections. 17. Room service for breakfast. lunch or dinner. 18. No time wasted free car parking with nearly 500 car parks. 19. Choice of meeting rooms/event spaces from 5 up to 1000 persons. 20. Very central location with prominent places within 15-20 mins and 0.5 miles off I- 696 and M-10.  21. Magnificent views of skyline of Metro Detroit and flora-fauna from the Tower rooms We look forward to your delightful return and until then we will miss you. Best Regards. Surjit- Guest Relations

"Thankful !"

5
User 22/08/2019

I booked this hotel in advance for 17 people, 8 rooms with only pictures, and online reviewse for the Woodward Cruise weekend. I pre-booked a block of rooms with Best Westerns sales group, and this being my first time in doing so, found my sales person Sahil more than helpful in getting that accomplished. E-mail & phone contact was absolutely superb, and professional. As for the facility, I received nothing but thanks, and positive comments from everyone. The staff received us at the front desk over 1 hour early prior to check-in which I thought was going to be a problem, but they never blinked. Rooms were ready, and the staff throughout the weeked were nothing but helpful, and professional. Everything around the hotel has been updated, and very pleasing. Parking was at a premium because of the event going on, but I'm totally reaching to find something that was just a bit of an issue.

Surjit S, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Gene079150-Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We really appreciate 5 star review and happy to note that you had pleasant stay in our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager Best Western Premier Detroit, Southfield 513-462-7114,

"Great hotel"

5
User 20/08/2019

I recently booked the couples retreat package and I love love love the customer service provided by the entire staff. From the booking to the check out process it was nothing , but professionalism. I definitely will recommend this hotel to family and friends. I have already booked my next stay.

"friendliest staff!"

5
paishonowitz, Pasadena, California 19/08/2019

I was in Detroit for an unexpected funeral. The staff at the hotel could not have been nicer. Every person was friendly and offered to help. I did not eat in the restaurant but other family members did and said their food was excellent.

"Convenient location and friendly staff"

4
User 16/08/2019

I travel to the Detroit area a lot for business and stay at this hotel frequently. The location is great - right on Telegraph with access to shopping and quick-bite restaurants. The hotel is right across from a Starbucks - you can cross the street for a caffeine fix. Food service is provided by The Nomad Grill which serves tasty breakfast and also doubles up with room service - prices very comparative! TV lineup is satisfying. Rooms comfortable, clean. Fitness room perfect for a light workout. Highly recommend

"Excellent accomodation, good part of town"

5
User 15/08/2019

Best Western Southfield provided excellent accommodation for a week and a half for myself and my brother. It was in a good, safe part of town only about 20 minutes from the city, so not far at all. The included breakfast was of high quality. Rooms were well furnished and comfortable with the opportunity to have views in any direction you wish given the circular nature of the building. The staff were friendly, polite and well-trained. It was a pleasure to stay here and I would definitely come back again.

"The Best, Best Western"

5
elmaster2000, Melbourne, Australia 15/08/2019

I absolutely cannot thank Best Western for making my trip to Detroit one of the most memorable ones I've had in years! The service was kind, friendly and approachable while the rooms were clean and tidy, better than I had anticipated!

"The best place to stay in Southfield"

5
User 15/08/2019

I come to the area a lot on business and I have stayed at many other hotels, but this place is the best. They are very professional and cordial. Now I always stay here whenever I come to town. They know my name and take good care of me.

"Best place to stay for a Family Reunion!"

5
Ladydee8230, Detroit, Michigan 15/08/2019

This hotel is very accommodating for large groups! Great location from the airport & downtown Detroit. Right in the middle of other restaurants & local shopping (Meijer) Christia our sales manager was awesome, very patient and expedient in addressing any needs. The staff was courteous. The rooms were clean. The complimentary breakfast was great and plentiful (except one day). Lisa our catering manager was patient with the menu changes. The food was delicious from salad to to sides to the chicken & salmon entrees! Family also raved on the apple cobbler! Will definitely refer friends & family to the hotel. The amenities and price can't be beat!

"Open Soap and staff"

3
User 01/08/2019

My husband and I went to Michigan to celebrate my birthday and also to see a friend. We arrived about 2 hours early (we knew we might not get a room at that time but decided to check) and the front desk staff, in my opinion, weren't friendtly. We decided to go grab a bite to eat and kills some time before we can check in. We returned a little after 5 and once again we were told that they didn't have a room ready for us because there was a dance group there. I asked "Even though we have a reservation?" to which he said yes, I asked my husband if there was another Best Western that we can go to (he works for a Best Western in Madison, WI) when I believe it was the owner that came over and found us a room. He told the rep to go make sure the room was cleaned, when he returned he told him yes it's ready. We got upstairs to see that there isn't a microwave or refrigerator in the room, which I find strange since it's a Best Western Premier Hotel. I then go to put stuff on the counter in the bathroom area and see that there was an opened bar of soap in the tray, when I go take a shower there was another opened bar of soap. I did love the hotel but these were not acceptable for a BW Premiere hotel.

"Best Western Premier Detroit Southfield Hotel is Detroit Best Kept Secret"

5
User 24/07/2019

Check was quick. The front desk agents were very professional and helpful. I was at the hotel with my family reunion and the hotel was super nice. From the check n,breaks and conference rooms..A+ love it

"BWP Southfield"

3
User 23/07/2019

The breakfast staff. was terrible. They were very rude! Complained in front of guest when asked anything about food. They really appeared lazy and did not want to bring out food when it ran low. There was one woman (a white lady that was cordial). All of the other staff was rude and made me very uncomfortable.

"Weekend Getaway"

2
Alomaxxx1, Atlanta, Georgia 23/07/2019

We booked a room for 4 nites. There was chaos all 4 nights with young kids playing in the main lobby.( Plenty of noise) . The 2nd day House Keeping never came to our room. First I called the front desk asking for House Keeping to come to our room and clean up. I also explained that our room had no Bath towels,Face towels, or Toilet Paper. After 4 hours I went down to the desk to speak to a manager. The manager told me he would take care of it, 3 hours later (11 pm) I went down to the front desk to see the second manager and to get the Toilet Paper, and Bath & Face Towels myself .The 3 rd day a lady was assigned our room and came in to our room with a key, while me and my wife were the bed. The fourth day House keeping came up on two different times (two different people) to bring us a role of Toilet Paper, Face and Bath towels. By this time we were ready to go. I would NOT Recommend this hotel to Anyone.The manager had no clue how to run a hotel. The rooms are too small, and the walls are too thin.

"A wonderful service"

5
MotownTour, Detroit, Michigan 22/07/2019

hello, I spent a couple of nights at this hotel.I was surprised how management takes care about customers. Also location was good and we enjoyed restaurant Nomad Grill which is located at the hotel. We will highly recommended to our friends.

"Overall good quality"

4
User 21/07/2019

My husband and I stayed here as a midpoint between Detroit and Dearborn and the access to both places was great. Overall our stay was great as the staff was friendly, the room was very comfortable and the breakfast buffet was worth every penny. Our only complaints were that the walls were paper thin and therefore we heard noises like laughing and a baby crying throughout the night and in the morning as we were getting ready our bathroom area became filled with the smell of marijuana making it an unpleasant experience. Overall a good stay and would stay again.

"Smelled Like Weed and Cranky Staff"

1
Heidi S, Richmond 19/07/2019

The entire floor smelled like weed. The internet kept timing out as I was trying to work. The clerk when I checked out seemed irritated when I asked about breakfast options and was rude. Based on other reviews, I expected this to be a great stay. It definitely did not live up to the reviews.

"Good visit"

4
MsKiesha, Cupertino, California 16/07/2019

I stayed here for 3 nights and overall it was a good stay. It is conveniently located near 2 expressways and surrounded by restaurants. The decor is modern and I love the waterfall in the lobby. The elevator is older and there was only 1 available, so there could be an issue if multiple people need to use it at the same time. The rooms were ok, the bed was comfortable, I didn't like the sink, it was too small and the water did not go down too well. A small fridge would have been nice. But it was affordable and served the purpose.

"3 nights comfortable stay"

4
krishnan_jayaraman, Chennai (Madras), India 12/07/2019

The room was very comfortable. The hotel was clean and neat. But I had few hiccups in the first day. The Chair was missing in the room, the toilet was clogged and I had to remind them twice to fix it and during breakfast they had mixed Potato fries with Beef. Being a Vegan, I was shocked to see Beef mixed with Fries. Otherwise the stay was very comfortable. The Manager was very friendly and was very helping.

"After slow check in everything was great"

4
oursquared, Detroit 07/07/2019

Check in was slow. Waited awhile for someone to approach me. I was the only customer waiting. Once checked in all was good. Be careful of the hot water. It was super hot during my stay. Room 814 faced the front of the hotel. Nice room.

"Souwthfield visit"

5
User 03/07/2019

Good Experience at best western premier Detroit Southfield Michigan when in area strongly think of visiting best western southfield michigan. I loved the coffee offered by the hotel and I drank a lot. I also like the gym on the 2nd floor. The manager and all the staff are very friendly and very human. Good service,sleeping,cleanses,location and newly rehab rooms with free wifi and complimentary breakfast.

"Conference Stay"

5
Getaway13120752215, Nashville, Tennessee 25/06/2019

The hotel was clean, the staff was excellent and the Bartender was great. The staff at the front desk catered to our needs. The breakfast was wonderful and the Lounge was more than just a bar, we also ordered food and it was really good.

"Rob & Abby's Wedding ❤️"

5
User 23/06/2019

The hotel was VERY accommodating and the staff and owner are pleasant! They also provided us ALL a delicious FREE breakfast for the three days we were there! The bed & pillows were extra comfortable! ❤️

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"Very nice view"

3
Stay54263137450, Ann Arbor, Michigan 21/06/2019

Tiny fixture problems the shower wall was dirty! The breakfast was wonderful Nomad Grill is the best order the room service! Staff is nice and friendly cleaning crew get it together please. Overall okay stay!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"Great Hotel"

5
User 14/06/2019

I fully enjoyed my stay at this hotel the weekend of June 7th. The service was great all the way around, and the breakfast was great. I would recommend this hotel every time. The atmosphere was great the customer service was great. Ashley Irvine and Ryan Newkirk were excellent associates.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon.

"Great Staff Overall"

5
User 30/05/2019

Was there during a busy week - the front desk staff (actually all staff) were exceptional; the kitchen staff went above what they needed to in assisting with dietary requirements. Will definitely stay again next time we are in the city.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"Go somewhere else"

1
kensmithld, Carmel, California 29/05/2019

I was hoping for a better experience at this hotel as it had been remodeled recently. I would not recommend this hotel at all! Unfortunately not only were the rooms, at least on the first floor, not very nice but the staff was not up to par either. The floors had bumps all over from god knows what. No hair dryers, iron had black goo on the bottom, they never made up our room up by 5pm, and the AC was noisy. We wanted one room that was handicap accessible and they didn't even know which rooms had walk in showers. A couple of staff needed some training in customer service and courtesy. Go somewhere else!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for taking the time to review us. We are saddened to see that you faced issues during your stay. We are dedicated to creating a smooth experience and will try to do everything to rectify these issues. We will use your feedback and have an internal discussion with our staff to understand how it should have been tackled so to ensure this does not happen again, Have a great day, we do hope you will give us another shot the next time you are visiting, Warmly,

"Great for Adults"

5
User 29/05/2019

Hotel was very nice and clean. Staff was extremely friendly and attentive. Restaurant is attached to hotel, but there is plenty of outside restaurants as well. Right next to major express ways and is easily accessible to all shopping. Bar has 2 happy hours. Great for couples.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"Amazing Front Desk personnel"

5
User 22/05/2019

We were deployed with the Red Cross to do damage assessment for the area flooding. The Front Desk went above and beyond to make our stay pleasant. I would highly recommend staying here. I stay at a lot of hotels while being deployed with the Red Cross and this one by far was one of the best if not the best I have stayed at while deployed with the American Red Cross.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for taking the time to review us we are happy to see we were able to offer assistance at such a trying time. We pride ourselves in the hospitality we offer and our care for each guest and their requirements. We hope you will visit Detroit and get more chances to stay with us and enjoy our services as well. Have a great day and we thank you for your service. It is a very noble pursuit! Warmly,

"Pleasantly surprised!"

5
Paul W, Palm Harbor, Florida 21/05/2019

I travel a fair amount, though I recently stayed for the first time at this property. I wouldn't typically choose a Best Western, frankly, but this property had me questioning that practice. It was terrific! Convenient location, restaurant on-site, "marketplace" in lobby for snacks/drinks, very nice room, ample parking...excellent experience!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Paul, It pleases us to know we were able to change your mind about the Franchise "Best Western" in a positive direction. We are actually a high end hotel of the brand called Best Western Premier Hotel and we add a little oomph factor to our services and modern day renovation and class apart hospitality and services. We are always excited to welcome new customers and put in our best efforts to ensure they enjoy our efforts and the amenities we offer. It warms our heart, reading your kind comment and praises of our amenities. We hope to have you at our hotel again and welcome you with the very best we have to offer. Have a great day Paul! Warmly,

"Wonderful stay"

5
User 15/05/2019

I stayed here during my disaster relief deployment for a little over a wk. The staff was wonderful and the rooms were amazing! I would definitely stay here in the future. The breakfast was good too! I recommend anyone to stay here.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Malisia, Thank you for taking the time to review us. It is such a pleasure that we were able to be of assistance during a trying time. Our staff is always willing and excited to be at your assistance and our breakfast spread is wholesome and adds a freshness to it that can be tasted in each bite. With all our amenities and rooms we try to offer the very best to each guest that walks in to our hotel. Have a great day Malisia!We hope you will get to stay at our hotel, other than work as well :) Warmly,

"Red Cross Relief operations"

4
User 13/05/2019

Was here with the Red Cross for the floods in May. The staff here went out of their way to help us. Very professional. I have stayed in a lot of hotels/motels when I deploy with the Red Cross for disasters relief operations. This is a better hotel than some.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Chuck, Thank you for taking the time to review us. Firstly, its commendable work that you are doing, we are honoured to be able to serve you and your team. Secondly, that you for choosing to stay with us during the unfortunate floods and we are grateful for your service to the city of Southfield and are humbled that we were able to provide the necessities and out hospitality was comforting you during such a time, we will always go above and beyond for our customers so we hope the next time your team might be deployed to Southfield, we will have the honour to serve you again. Have a great day Chuck! Warmly,

"Southfield Home"

5
AndersITALY, Milan, Italy 06/05/2019

Travelling to Detroit I found my second home in Southfield. Easy access to all of the high ways and great rooms, fast internet and phenomenal service makes me come back over and over again. As an hotel owner I appreciate service and well run businesses just like Best Western Premier in Southfield.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you so much for this touching review. We work hard to provide our guests with a comfortable, stress free stay where we are able to pre-empt their needs and satisfy them to the fullest in the form of modern comfortable rooms, room amenities, on property advantages and restaurant facilities and more. Thank you for your kind words and belief in our establishment. We are eager to welcome you back the next time you are in Detroit. Warmly,

"THE LADY WITH A LOT OF COMPUTER WORK TO DO"

5
User 05/05/2019

My five day business stay was very nice because of the staff and managers. I had lots of computer work to complete with deadlines and they made everything easy and accessible for me . They didn't have to "go out of their way" to make things easy and comfortable for me .....because they are ALL just that great on customer service NATRUALLY. More hotels should have the customer service skills of this hotel. I fell in love with everyone's professionalism and customer service! This will be my choice hotel if and when I need to return. housekeeping, front desk, maintenance, IT, restaurant and staff! EVERYTHING WAS GREAT ! #806

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for choosing to stay with us here at The Best Western Premier Hotel. We are humbled to hear that you appreciate and recommend our standard of customer service to all other hotels. That reinforces our belief that we are headed in the right direction. Our greatest achievement is knowing that our guests enjoyed their stay and would love to come back to stay here. Eager to welcome you back the next time you are in town. Warmly,

"Good 3 Star Hotel with 5 Star Staff"

5
User 27/04/2019

I travel for business quite a lot. Seen many hotels, mostly 3 star ones due to budgeting. This hotel is much is the best you can ask for, for the price. But what stands out is their staff. I have stayed at this location numerous times, each person accomadating and always doing their best with a smile and respect. Last staff I encountered, Ryan N. took his time to fix any problem that occurred, professionally and with haste. (It's a hotel business, some error occurs time to time. But what counts is how they react to it and fix it.) On the plus side, there is a restaurant Nomad attached to it with decent happy hour and staff there is great as well.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Kozo, Thank you for your response! It is always encouraging to hear that we were able to provide our guest's with a positive and all around enjoyable experience. Your delight is our first priority, It is great to know that you liked the contemporary design and finishes in our brand new rebuilt. Our staff convey their thanks to you for your compliments. All of our guests love the onsite beautifully decorated bar and restaurant that serves delicious food at affordable prices. We look forward to welcome you again. Warmly,

"Last minute check in"

5
User 26/04/2019

Called to check availability for same day check in and the customer service over the phone was 10 star! Upon arrival , customer service was 10 star! Thank you, Lateshia and the rest of the front desk staff! Looking forward to Dinner at Nomads Grill!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly

"Very Accomodating"

4
Jeffrey H, Chicago, Illinois 23/04/2019

Came for a holiday visit. Very close to relatives. Good highway access. On site management assures you of a quality visit. Several cuts above a typical BW property. Strong internet. Free parking. Good area .. Starbucks across the street; excellent breakfast restaurant and dinner restaurant within two minutes (try Merriweathers for dinner). For those expecting a free breakfast, it is not available ... but there is a breakfast join close by, $6 for pancakes and eggs and bacon :) Rooms were quiet; showers hot; and mattesses firm ... life is good at this BWP

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly, Management

"Good location"

5
User 22/04/2019

Near the highway, get you to detroit downtown in 20mins. There are many food chain around, also shopping malls and cinema. The parking is quiet large and feels safe. Didn't have any trouble during my stay.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly

"Perfect Venue for a Surprise Party!"

5
SoulSistaTraveler, Detroit, Michigan 17/04/2019

I spent two nights in the deluxe executive suite. (There are only two deluxe executive suites in the entire hotel and both are located on the 15th floor.) It was the ideal venue for a surprise gathering for two friends celebrating a big milestone. The suite was spacious with a dining room, living room, kitchen and, most of all, two lovely bedrooms with queen size beds. In addition, my suite had a stunning view of the city! I chose the venue because of the superior service I received from the sales and marketing manager, Christia Brown. She went above the call of duty to ensure that my stay was perfect!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"OK but........"

3
User 08/04/2019

We love BW hotels! That being said, we do not like the internal room hotel with no windows. It is not our choice ever and we won't stay at this hotel again because of that! Why there is this type of construction is a mystery. Probably saves money, but the internal room is clastrophobic!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for sharing your review with us. I am glad I get a chance to share with you that we are a Circular shaped building and that means we don't just have windows, we have large windows that offer a panoramic view of the city and the greenery. Only a very small number of our rooms are located internally. I would urge you to request for rooms on a higher floor and enjoy the lovely endless view! Warmly,

"Don't stay here"

1
673aprilb, Washington DC, District of Columbia 07/04/2019

We picked this hotel after looking at the rankings and reviews on TripAdvisor, and the pictures also made the rooms look nice. From check in to check out, this was not a great stay. We were in the check in line at least 20 minutes, finally got to check in, had to spend another 20 minutes because the system wasn't working properly and only got one key. When we got inside the room we were NOT impressed. The room is SMALL. You have to be a contortionist to use the "stall" where the shower and toilet are. And the sink on top of the counter leaves no counter space at all. The bed was made, but the carpet hadn't been vacuumed, because there were debris from past guests on the floor. We would have complained, but with how long it took us to get our room, it wouldn't have been worth it. The elevators weren't working properly. One set wouldn't go downstairs, so we had to walk around to the other set. In the hallway, the ice machine was leaking, and there's a huge wet spot. That wet spot was there the entire 2 days without being addressed. When we went downstairs to let them know about the elevator, we were given 2 free breakfast vouchers, only to find out the next morning that these are given out like water for the same breakfast other hotels are giving their guests for free. Not to mention you can't bring the breakfast back to your room. Speaking of our room, when we got back that evening (we were there for bereavement), we discovered hair in the shower, unclean furnishings (fingerprints above the bed on the wood panelings), and the heater is LOUD. I had to disinfect our room in order to feel SLIGHTLY comfortable. PLEASE DON'T WASTE YOUR MONEY. This hotel needs not a renovation, but gutting, and better upkeep!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, We are deeply sorry to see that you faced issues during your stay. We understand it was a tough time for you due to the bereavement and we were not able to comfort you with your stay. I understand that during a tough time like this having to face even a slight issue can be really frustrating and hard to handle, I would urge you to contact our manager since I am unable to identify your phone number and he would be in gratitude if he is given the chance to further assist you and make this situation even slightly better than it currently is. Condolences to you and your family, hope you have the strength to get through this tough time. Warmly,

"Not worth the Premier or price"

2
User 02/04/2019

Staff didn't check ID for replacement room key, wknd breakfast was $20 for hotel guests, free weekdays only. Food was fair. If the cost was $50-$60 that would be more like it...but definitely not over a $149. Housekeeping didn't refill coffee & shower items, didn't make bed one day & left all the lights on. AC fan had to be reset two day of my stay by hotel staff.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for taking the time to review us. We are deeply saddened to see that you faced issues during your stay. We are dedicated to creating a smooth experience and will try to do everything to rectify these issues. We will use your feedback and have an internal discussion with our staff to understand how it should have been tackled so to ensure this does not happen again, Have a great day, we do hope you will give us another shot the next time you are visiting, Warmly,

"Trip to Detroit"

3
cam5476, Leawood, Kansas 02/04/2019

The hotel is in the midst of renovation. Customer care was excellent. The breakfast was really good. When the renovation is completed it will be great. There are several nice restaurants nearby. A good value.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for taking the time to review us. We are happy to see you enjoyed your time here at the Best Western Premier Southfield Hotel. We eagerly await your next visit to Detroit and having the pleasure of serving you. We are a fully renovated hotel with a complete restaurant and bar attached along with a fully functioning gym and sauna services. Please feel free to contact me for the best rates available for your next trip! Have a wonderful day. Warmly,

"Anything is better than here"

1
R2671YZcharlesm, Bartlett, Tennessee 29/03/2019

Premier this is not. Room is quite small. Mo bathtub and sink leaks. No refrigerator no microwave. Had to beg for clean towels. Bar closes before 10 on a weekend. Breakfast cost $10.00 and was the same powdered scrambled eggs nearly all motels offer for free. Outside doors don't work with keys.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do offer a microwave and a fridge on request and availability and our breakfast is freshly cooked every morning as health and the wellbeing of our customers is our first priority. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very Nice Place to Stay"

5
User 20/03/2019

Room was very Clean and modern. Bar/Lounge Area was bright and accommodating. All staff were very personable and friendly. This was a very nice place to stay and was an excellent place to have a business conference.

"Impressed"

5
JacRic09, Moncton, Canada 18/03/2019

Had a great 2 night stay. Didn't know what to really expect but was delightfully impressed. Friendly staff, easy check in, wonderful breakfast with lots of options. It was so neat to have a pie shaped room. The room was tastefully decorated and clean. Loved the sliding door shower. Would definitely stay again and recommend this hotel for any traveler. Thank you for the wonderful hospitality.

"Shylonda"

5
User 17/03/2019

This is a great hotel! I recommend this place to everyone! The bed was so comfy and plush! Plus, the price was great! Not only that the room was very clean! The breakfast was good! The lounge is very cozy and the food was great! I joined the rewards club and you will get discounts and a free night whenever you stay two nights!

"Great place to stay"

5
User 11/03/2019

Friendly quick check-in. reasonable rate with additional 10.00 for excellent hot american breakfast. Superb Wi-Fi in house with plenty of free parking.Nomad with Happy hrs menu. Clean rooms and great amenities.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"Enjoyable stay"

5
User 11/03/2019

I travel here with my husband a couple of times a year for my Doctor. I have stayed in other hotels in the area but this one outshines them by far. Manoj was very kind, the room was very nice and clean and breakfast was in a very nice, roomy area. We will definitely be staying here again.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Donna, Thank you for this lovely review. It fills our heart with gratitude to see that your wife and you enjoyed your time with us and that Manoj could be helpful. Appreciate your kind words and eagerly await welcoming you back to our property the next time you are in town. Warmly,

"Traveling"

5
Ron071963, Portage, Indiana 10/03/2019

Stayed here a couple times, every time the wife and I had had a pleasurable stay. Clean and convenient, Manoj greated is at the front desk with a smile.nice breakfast, bar/restaurant. We will be going back

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Ron, Thank you for this lovely review. It fills our heart with gratitude to see that your wife and you enjoyed your time with us and that Manoj could be helpful. Appreciate your kind words and eagerly await welcoming you back to our property the next time you are in town. Warmly,

"Great stay"

5
Raz391, London 07/03/2019

My wife and I very much enjoyed our weekend stay at the Best Western Premier Southfield. The staff were friendly and helpful, particularly Shawn at the front desk. The room was clean and nicely decorated, and I was pleased to find a microwave and coffee machine. Also, the lobby area had a water dispenser and coffee for guests as well as a tuck shop area for snacks and basic needs. We were more than satisfied with the cooked breakfast, and the nice selection of items to eat. For one of our dinners, we ate at the hotel's restaurant, Nomad, and found the food to be of good quality and with some creative dishes on the menu. It also impressed us that the owner was down-to-earth and made a special effort to interact with the hotel guests. We would happily stay at this hotel again on a future visit to Detroit. Good value for money and a very pleasant stay.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for this pleasant and heartfelt review that has filled all our hearts over here at Best Western Premier with gratitude. We focus on the small things that make a hotel great and the customer care experience that would make your time worthwhile. Hope you have a great day because we will after this review! Warmly, Management

"Excellent Service!!"

5
User 06/03/2019

I stay here every time I'm in town on business. I come here almost every week. Always great service from the staff and from the house keeping services! They offer a great fitness center as well. They really know how to take care of their guests. This is my home away from home!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you very much for your staying with us. We are very happy to learn that we delighted you. We are the top ranking brand of Best Western " Premier" and that reflects in everything, be it decor, service, friendliness of our staff and the comforting rooms with most comfortable beds, interconnectivity media panel for most of your needs such as HDMI, VGA, USBs, International power adapters. Our weekly sanitization schedule to use Ultra Violet sanitization of the mattresses and all hard surfaces protects our guests from mites and bacteria. We are a brand new rebuilt and the decors are contemporary and perhaps that was the reason for your feeling it inviting. We look forward to welcoming you again! Warmly, Management

"Great Hotel and Team"

5
User 04/03/2019

The Hotel were I can plan to stay regularly because of my business trips to Michigan. Friendly and competent staff, great services, room is always clean on time, the bed is comfortable. The place where I come back every week and would recommend for my friends.

"Very Nice"

4
JamesS640, Traverse City, Michigan 03/03/2019

Appears to have been recently remodeled. Friendly staff at check in and the breakfast area. Free breakfast with a good selection to choose from. Rooms were nice but a little on the small side. Bed was comfortable.

"Huge windows, great views from upper floors"

3
geoniff, Detroit Metro, MI 03/03/2019

We stayed at this hotel after a recent event in the ballroom/conference hall. Would be a good venue for a large party, medium to large wedding reception, two adjoining rooms to the ballroom/conference room may be available for smaller parties/business meetings. The hotel room was very nice, well furnished and decorated as one might expect from a BW Premier. The king bed was not comfortable for my husband and I. The bedding otherwise was spotlessly clean and fresh and very comfortable. We did lack for a mini-fridge. The toilet/tub room was rather small. The sink and counter space was also small. Everything in the room, plumbing/hot water, tv, lighting, heat or A/C worked as expected. The doors tend to slam shut very loudly and we were disturbed several times during the night by this noise; some of which could be decreased by the care of other guests. The drapes/curtain did well to block the light. A breakfast buffet was available for a small charge. It provided eggs, sausage, bacon, waffles, grits, home fried potatoes, oatmeal and a myriad of other breakfast items. It was very tastey and the staff was prompt with refilling the buffet and cleaning the tables. We would stay again if we knew that the mattresses were replaced.

"Cold room and uncomfortable bed"

2
User 28/02/2019

Staff at check in and check out were so friendly and nice. The hotel hallways were cold as well as the room from the windows. The heat would make it so hot then kick off and you'd freeze. No happy medium. Beds were hard. Ironing board had no cover on it. Slamming of the doors all hours of the night. Music playing loud from other rooms. Seems like a party hotel. Suspicious activity in the parking lot. Definitely some deals being made there since it wasn't well lit. Made ya a bit nervous at night. Don't think this hotel was in a safe neighborhood. The McDonald's down the street had a bullet proof drive through. It's not a normal 4 star hotel you'd see else where if your used to staying in a 4 star. Won't be back anytime soon.

"Great service!"

5
User 26/02/2019

I have only been coming to this location since January and the front desk clerk Manoj already is greeting me by name, has my check-in all prepared I just sign and go up to my room. Great service-super friendly staff!!

"THE BEST ...Best Western I have ever been to!"

5
User 26/02/2019

Southfield Best Western is a top notch facility. The staff here goes above and beyond to make you feel at home. Manoj in particular is my favorite and is always welcoming and asking me if I need anything. I travel to many hotels and this facility has the BEST food and drinks! Chef here is amazing! Rooms are renovated and very comfortable beds, pillows and sheets. Highly recommend!

"Grandsons Wedding"

5
User 20/02/2019

Beautiful hotel great service,cleanliness,food and location. Glad we stayed. We will definitely stay next visit. 5 star rating Convince to the freeeays and airport. Breakfast area nice and clean. Good food

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"Not the best experience, but will give another chance"

3
User 18/02/2019

First of all, I only recommend this hotel because they did offer to right my wrong. My husband and I arrived, checked-in and everything was good. When we went to the room, the room hadn't been cleaned. We went back to the front desk and they clerk apologized and gave us another room. I didn't make a big deal because mistakes happen. We get to the second room and the heat doesn't work so we were switched to a third room. Now, I'm a bit irritated, but I blow it off. On the second day I was sleep and my husband was out. I heard someone opening my room door with the key card. I assumed it was my husband coming back. No, it was not. I heard some women saying that the room was nice and hot, then they realized the room was occupied. I had to slip on some clothes and go to the front desk because this was beyond a look away and a blow off. The lady at the desk was very nice and apologetic and offered to only charge us for 1 night. Overall, my first time at this hotel was not a good one at all, but they did at least offer to make it right

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for taking the time and sharing your experience with us. We are deeply apologetic about the issues you faced. With Detroit facing such extreme climates we have been constantly monitoring the property to ensure our operations run smoothly. So thank you for informing us about the heating not working in the room. With the room changes taking place, this was an honest mistake and we ensure you we prioritise comfort and privacy at this hotel and can ensure you this will not happen again. We do hope to have you at the hotel again to give us another shot, our team eagerly awaits welcoming you.

"Love this hotel!"

5
User 17/02/2019

This hotel is conveniently located near my work so I have stayed here twice this winter due to extreme Michigan weather. Both times I was impressed with the friendliness of the staff and the cleanliness of rooms and facility. Rooms are nicely laid out, beds are very comfortable and I slept well both nights.The complimentary breakfast was great and servers were friendly and helpful. No time to try the Nomad Grill but their menu looked amazing.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"Good value, pluses and minuses"

4
JoniFanforever, Berkeley, California 13/02/2019

Pluses- great breakfast and the breakfast staff were genuinely welcoming and friendly. Many of the staff were great. The gym is in a strange location but well equipped with a wall of windows. Rooms fine. Minuses- the parking lot and sidewalks were very icy for 2 days. No salting. I made an honest error and had double booked 2 of the seven days I stayed. Hotel would not give an inch.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Thank you for listing down your concerns, in certain matters regarding bookings made on Third party sites, we have little to no control. We urge you to make direct bookings for the best offers and policies. Have a great day and we hope to see you at the property soon. Warmly,

"Excellent 4 day stay with amazing service!"

5
User 12/02/2019

We stayed here for a 4 day trip to the Detroit area. We are relocating and this was an amazing place to stay for a number of reasons. The location is central to every major suburb of the city with easy access to a number of highways. The staff was very professional at all times. The service was over the top - even with breakfast closing they brewed fresh coffee, got us yogurts/fruits, and bottles of water for our long days with realtors. The hotel should be the last thing on your mind when you are visiting a new place - this is definitely the place to stay if you want a clean and comfortable hotel with amazing staff.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"Great hotel. Good value"

5
User 11/02/2019

really clean and comfortable rooms. Mine was very quiet and free breakfast is really deluxe. Fitness center is just ok, but not bad. Folks at the front desk were very helpful and next door restaurant is excellent.

"Good service"

5
User 11/02/2019

My experience at the Premier Best Western was great. The price was reasonable, the facility was clean and the staff was friendly and helpful. The food was also good and my group and I felt well-served.

"Exceptional Service and Care"

5
User 04/02/2019

My husband and I spent the night and were delighted with the quality we received, especially for the price. The room was comfortable and spotless. The service was exceptional from the time we arrived until we left. I had business meetings to attend on both days, which left my blind husband, J. J., on his own in an unfamiliar setting. As Manoj checked us in with a cheerful smile, he assured us that J. J. would be well cared for, then made sure of it. Sonja graciously helped J. J. with the complimentary buffet breakfast, even made him a fresh waffle (his favorite breakfast food). Shawn happily helped fix a problem with our room key and with check-out. There were other staff members who helped make this a trip to remember, I regret I didn't get their names. J. J. and I highly recommend this hotel and plan to make this Best Western the hotel of our choice during our future visits to the area.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly, Management

"NO HEAT!!"

1
User 03/02/2019

Arrived to a room that had no functioning heat during one of the coldest times here in Michigan. They came, flipped a switch, and said we were good. The smell from the heater was absolutely horrible and then we woke up in the middle of the night to a freezing ice box yet again because the heat wasn't working and no one did anything about it.

"Several Issues have be noticed "

3
_ahmed_j_albayati, North Carolina Mountains, North Carolina 02/02/2019

I have notice several issues that should be fixed. First, the management did a very poor job in melting the sidewalks ice. I almost fell on the ground. Second, the dry spa or stream room in the hotel is a joke and it must removed from the hotel's website because it is small and no can sleep on it as the advertisement suggests. Third, The water pressure in the 8th floor was not good. Finally, the AC was off when I get to my room while the weather was freezing which takes me a bout an hour to fix.

"Treat staff your better"

1
User 02/02/2019

As a guest I don't appreciate people yelling early in the morning especially when it's a grown man yelling in the face of a helpless woman. I was sick to my stomach to keep hearing all the yelling he was doing and the breakfast staff had to keep telling him to stop as well as another gentleman that was a guest. He looked to be of Indian decent with his head wrapped. I hope the young lady press charges or file a complaint because he was too close to her and it looked like he was trying to intimidate her but it looks like she stood her ground because situations like that can escalate. I'm just hoping that they treat the employees better because no one deserves to be embarrassed nor harrasssef in the work place.0 plus there was no heat on half the rooms I heard others complaining. It looks like the other staff works nonstop doing multiple jobs. The only thing really decent was breakfast.

"Surprised by the Best Western Premier Brand"

5
User 01/02/2019

I travel for work and stay in a large variety of chains and brands. I was surprised by the quality of this hotel and the service they provided. Everyone I ran into that worked at this hotel was more than accommodating and friendly. The quality of the restaurant attached was far beyond my expectations of a hotel restaurant.

"Office manager"

5
User 31/01/2019

Had a really great time. Great get away for couples. Not too far from movies, dancing, comedy. A lot of entertainment. Our hotel stay was fabulous. Cheree navigated to a great time just minutes away. She was great. Will be visiting again.

"Relaxing & Excellent Experience!"

5
User 29/01/2019

Recently patronized this location and my stay was nothing less than wonderful! The staff was great! Cheree was very friendly and helpful as well as with helping me finding my way around! She was so very helpful during my stay! The overall staff's customer service was awesome! The facility was clean & even the guests were friendly. Not to mention I had a great view from my room! If I wasn't there on business, I would have really utilized the facility more to its fullest! Thanks again to Ms. Cheree for everything!!! You ROCK!!!

"Manager"

5
User 24/01/2019

Awesome stay! Stayed two nights. This recently renovated hotel is awesome. Love the decor.....modern, cozy, calming. The complimentary breakfast is two thumbs up. I had a hiccup with my reservation thru my travel agency and Manoj was most gracious, friendly and accommodating. They also have great rates. This is definitely my new go-to hotel in the northwest Detroit area.

"Excellent Accommodations!!!"

5
User 24/01/2019

My experience with the Best Western Premier was nothing shy of Amazing!!!!!!!! I had an early flight and they allowed me to check in earlier than normal. The Nomad Grille (which is located in the hotel) had great breakfast (only time I ate as I was gone during the day). The customer service was exceptional. Lastly, upon departure, I had a late Flight leaving at 10PM and they allowed me to stay in the room later than normal (at no extra cost). They are simply AMAZING. Do yourself a favor and stay there!!!!!!!!

"We held our Women's Conference here for 2019."

5
User 22/01/2019

Words cannot adequately express our delight with this property.The meeting rooms were setup exactly as we requested them to be and the guest rooms were great. The food served at our lunch was good and plentiful and the customer service from the front desk personnel was exceptional. Having breakfast included in our room rate was a nice surprise to the ladies that stayed with us. The wonderful people on staff at this hotel was the icing on the cake. We are looking forward to returning in January, 2020.

"Excellent hotel"

5
User 22/01/2019

I stayed at this hotel for one week. Excellent rooms, service, and restaurant. I highly recommend staying here if you travel to Detroit. The price is an excellent value as well. My next trip to Detroit I will stay here again.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"The Premeir Best Western Southfield/Detroit is the worst!!!"

1
Dreamer08890231464, Novi, Michigan 22/01/2019

I will NEVER visit this establishment again!!! It is the most unprofessional and ghetto hotel I've ever visited! I booked their deluxe penthouse suite for a birthday gathering and when I got there to check in at 5 pm my suite was not available and I found out that either the owner or leadership had given my suite to their friends and or relatives. Keep in mind that check-in time is around 3 pm and I got there between 5-5:30, but I called in advance @ 1:00 pm to tell them I would be there a little later and was told my suite was available and I had until 1:00 am to check-in. Also, the elevators didn't work properly (you wait forever) to get to the higher floors. Additionally, the room keys didn't work to get into the side doors of the hotel, so I had to walk all the way to the front of the hotel with all my bats when I parked near the rear of the hotel! This stay was the worst!!! Again, I will NEVER book here or probably any Best Western again, if this is any indication of how this chain does business!! Absolutely Horrible!!!

"Location"

5
GregoryKern, Arlington Heights 14/01/2019

I found this hotel to be in the best location for my getting around the Detroit area. The room and complimentary breakfast could not have been better either. Also, Manoj at the front desk was very helpful in answering all my questions during my stay. I will be back!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Gregory, Thank you for this kind review and promoting us as and our location! We do try to provide the very best for our guests and we are filled with gratitude after reading your kind words. Manoj sends his regards! We eagerly await welcoming you the next time you are in Detroit. Warmly,

"I just love this hotel"

5
User 09/01/2019

Im actually still in this hotel cause i have to stay in Detroit for a whole month the room is really nice and really clean the breakfast is good for me i think it has more than enough to eat in the morning eggs bacon sausage toast sweets waffles and a few things more and the staff are very very nice people helpful and will atend your needs specially a guy named MANOG an indian guy in the reception and oh my god he is so so nice so helpful he really treated me and my husband like family and he was very helpful and welcoming every time I needed something and definitely if i have to go back to Detroit again i will stay in the same hotel for sure thats why its five stars rate for me..

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Rawya, Thank you so much for this lovely review. I hope all is continuing to go well with us. Such a great way to begin the year, with lovely guests that are kind enough to choose us as their preferred hotel in Detroit. The breakfast staff will be thrilled to hear that you are enjoying the hearty breakfast. Manoj sends his gratitude as well. Please let me know if there is anything else we can do to make this stay more comfortable for you. Have a great one Rawya! Warmly,

"Nice hotel baddddd room and service"

2
User 08/01/2019

Check in was smooth very smooth friendly staff missed breakfast so don't know how that was very nice hotel came for business was put on the 6th floor and absolutely got no sleep at all like none that's why i misssed breakfast i called The front desk several Times with a noise complaint and my next door people we're still loud as heck i finally Went to bed when they did at 7am and of course missed breakfast for the price i paid I surely Did not enjoy my stay

BestWesternHotels, Corporate at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"NYE 2019"

4
User 02/01/2019

My best friend and I attended a NYE party that was hosted at the hotel. Check-in was smooth and the staff was friendly but could have smiled more! The hotel was clean and newly updated. Elevators were pretty small but they worked fine. The complimentary breakfast was very good. I would definitely stay here again.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Courtney, We are elated to see that you chose to bring in the New Year with us! Thank you for your very encouraging comments for our newly opened property. We endeavour to provide excellence in everything we do. We are happy to note that you loved our contemporarily finished interiors. Yes, our location is so near I-696 and that helps travelers. Once again, thank you very much for recommending our hotel to our potential guests. We look forward to receiving you again. Warmly,

"Great Value"

5
User 27/12/2018

I stayed here for a night and the property is just an excellent option for business or leisure travel. It was quiet, clean and the breakfast ws fabulous. The location is near the freeway and the hotle staff is very attentive. I will stay here again!!!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you for your very encouraging comments for our newly opened property. We endeavour to provide excellence in everything we do. We are happy to note that you loved our contemporarily finished interiors. Yes, our location is so near I-696 and that helps travelers. Once again, thank you very much for recommending our hotel to our potential guests. We look forward to receiving you again! Warmly,

"No hotel in the area compares"

5
User 19/12/2018

I travel to the metro Detroit area often and when I'm here this is my number one choice their rooms are amazing and the view is breathtaking. Their customer service is also second to none and their breakfast is to die for I definitely recommend staying at this property it's basically my second home.Dont take my word for it go see for yourself

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for your kind words and praises for our hotel its staff, food, view and much more. We believe in providing the best for our guests and creating a space that can offer a comfortable and positive experience to each of our guests. From the time of check-in with our gift bags to our rooms with large windows and a list of amenities focused on keeping our guests relaxed and tension free. We are pleased that you chose us as your preferred stay partners at Detroit and enjoyed your time with us. Hope we will be seeing more of you in the future when you visit Detroit! Have a great day,

"Room for improvement "

3
617mikep, Weert, The Netherlands 19/12/2018

Although this hotel seems very old it is clean and the bed is good. The heater unit makes a lot of noise and as it was quite cold it was in almost all the time. The morning I left the toilet was broken and did not want to flush anymore. In this hotel you have friendly staff but some of them do not seem to enjoy their job. The breakfast is quite poor. Quality of food is ok but there is not a lot to choose from. Even for a continental breakfast you would expect more. The restaurant in the hotel is OK. Courtney is very friendly and she makes a good effort to serve you well.

"Good place to stay for business."

5
User 13/12/2018

Good place to stay for business in Southfield neighborhood. Staff and management is polite, friendly and very professional. Good location easy access to the freeway. Thank you to Mr. Manoj at reception for best welcome

"Weekend Saver"

5
User 02/12/2018

Boyfriend and I got a hotel downtown, expecting it to be nice since we paid a lot for it. No, it was the worst place EVER (Rivertown Inn and Suites). It was seedy looking and the room smelled of pot and something musty. A place were cockroaches won't even want to hangout at. So basically, gross AF. After searching for a new place, we found a deal at the BWP. Holy crap, it was so beautiful, the staff was beyond friendly, the rooms were super clean and it was in a great location. BWP saved our weekend. Will most likely stay there again when we visit Detroit again.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, We are so happy to hear your "Happily ever after" ending you had when you ultimately chose to take a chance and stay with us. Thank you for your praises about our hotel aesthetics, the staff extends their gratitude for your lovely compliments and we are elated to see that you have chosen us to be your preferred hotel in Detroit. Eagerly await welcoming you the next time you visit Detroit! Have a great day, our team surely will after this review:) Warmly,

"Decent place to stay"

5
Malaki N, Warren 02/12/2018

Nice Hotel, nice restaurant, inside, good city view from upper floors, rooms and bathrooms very clean,close to freeway, close to stores, professional front desk, helpful crew as whole with smile, Value to money excellent

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for your kind words and praises for our renovation, staff, food and much more. We believe in providing the best for our guests and creating a space that can offer a comfortable and positive experience to each of our guests. From the time of check-in with our gift bags to our rooms with large windows and a list of amenities focused on keeping our guests relaxed and tension free. We are pleased that you chose us as your preferred stay partners at Detroit and enjoyed your time with us. Hope we will be seeing more of you in the future when you visit Detroit! Have a great day, Warmly,

"Thanksgiving Day Stay"

5
User 25/11/2018

This is a lovely Hotel. I have stayed several times and when the area I will stay here again. The hotel offers a good breakfast and I love that it has two different types of breakfast meats. There is plenty of room to accommodate the guest coming down to eat. The fresh fresh is a nice touch also.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Explorer! We are happy to hear that you booked with us and thoroughly enjoyed your stay! We appreciate food connoisseurs that know that we offer quality food to fuel our guests. It is such a treat to host a guest that can spot the little things we put our hearts and minds into. Yes we like to cater to all our guests that come from different walks of life and ethnic backgrounds. We thank you for this lovely appreciation review and eagerly await welcoming you on your next visit! Warmly,

"Unique hotel"

4
heckflosse, earth 23/11/2018

This hotel is located in a 1960s looking cylindrical building, rooms have a unique shape and plan. This facility has been renovated recently, and is still in good condition, as the building is fairly large, I hope they keep up with maintenance. Breakfast is quite good indeed, with a large spread of hot and cold food. Plenty of elevators, wifi was good, employees were nice. Maybe the only quirk is that rooms don't have refrigerators, but I think these can be requested. All in all, a fine place to stay,

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for your kind words and praises for our renovation, staff, food and much more. We believe in providing the best for our guests and creating a space that can offer a comfortable and positive experience to each of our guests. From the time of check-in with our gift bags to our rooms with large windows and a list of amenities focused on keeping our guests relaxed and tension free. We are pleased that you chose us as your preferred stay partners at Detroit and enjoyed your time with us. Hope we will be seeing more of you in the future when you visit Detroit! Have a great day,

"Excellent in Hospitality and Customer care."

5
User 20/11/2018

I liked my stay here. It was clean, nice and spacious. Stalff were very courteous, helpful and cared for customers. The Breakfast was really good. The cafetaria and meeting rooms were well maintained.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for your kind words and praises for our renovation, staff, food and much more. We believe in providing the best for our guests and creating a space that can offer a comfortable and positive experience to each of our guests. From the time of check-in with our gift bags to our rooms with large windows and a list of amenities focused on keeping our guests relaxed and tension free. We are pleased that you chose us as your preferred stay partners at Detroit and enjoyed your time with us. Hope we will be seeing more of you in the future when you visit Detroit! Have a great day,

"Highly recommend"

5
gailpitts, Las Vegas, Nevada 19/11/2018

I very much enjoyed staying at this hotel, clean, safe, friendly and great location. The staff was great as well. The location was central and easy access to the freeway. the gym was better than most hotels.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly,

"Awesome hotel in the Southfield Michigan area."

5
User 13/11/2018

This place is Great! It's a unique hotel because all their rooms are king beds, no doubles. I could appreciate that there was a bar/restaurant and few to no children. The hotel is pretty new and very clean too. If you visit the Southfield Michigan area please check the Premier out, make a reservation and ask for Cheree at the front desk, shes the best!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Crere! It is great to know that you loved the onsite bar and restaurant and enjoyed your meal there. The chef ensures that all the dishes are delicious to have you return to enjoy different pick next time. You made our day in appreciating the well appointed king rooms. We thank you for recommending our property to others and look forward to your return to give us another chance of making it memorable.

"Excellent accommodations, service and food!"

5
User 01/11/2018

I really enjoyed by stay at this hotel. I was pleasantly surprised when I checked-in to find that I was upgraded to a presidential suite! All of the rooms are updated and modern and clean. I was visiting the hotel for a semi-formal ball that my fraternity was hosting. The staff is friendly and very attentive in the hotel as well as with the in-house catering service. The dinner and drinks for the ball were amazing and the breakfast was top-notch. I felt like they put on their best for us. I also had the opportunity to engage with management (I did not encounter a problem) at the hotel and they made me feel like they appreciated me being there. Special thanks to Christia, Liz and Sahil! I look forward to staying again.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Sham Z, That is correct, we do put our best front forward for our guests! Thank you for your kind words and praises for our renovation, staff, food and much more. We believe in providing the best for our guests and creating a space that can offer a comfortable and positive experience to each of our guests. From the time of check-in with our gift bags to our rooms with large windows and a list of amenities focused on keeping our guests relaxed and tension free. We are pleased that you chose us as your preferred stay partners at Detroit and enjoyed your time with us. Hope we will be seeing more of you in the future when you visit Detroit! Have a great day,

"Excellent @Location & Services - Guest Friendly"

5
User 31/10/2018

Very neat rooms with quick response for any questions. Got a chance to stay now couple of times, every time for around a week. Fitness, Sauna, Breakfast Dinning services etc. Very Friendly Staff & manager you is present around to serve you when needed. Also with support for office/business events and meetings. Easy/Flexible check in & Check out, They received couple of Post on my behalf Not to forget the view from the hotel at the nights. amazing to see the sunrise & Sunset All @ decent prices.

"Quick trip but was very pleased!"

5
User 31/10/2018

Newly renovated Hotel that exceeded my expectations! I came in for one night to interview at a local hospital and explained to them that I didn't have a place to store my luggage. They were very accommodating and let me do a late check out. The breakfast food was great and felt upscale! Ordered food from the restaurant connected to the hotel and was very pleased with the food. Sahil Chaturvedi was the manager that I dealt with personally and was extremely nice and a pleasure to work with. I will definitely be booking with them if I come back to the area!

"Excellent, conveniently-located, very well-run hotel"

5
User 27/10/2018

This hotel, located in a suburban area only a 20 minute drive from downtown, offers very comfortable rooms with wide panoramic windows, a refrigerator on request, and a full-some breakfast with sufficient hot and cold items to satisfy most guests. All staff members with whom we interacted—front desk on check-in and -out, breakfast room, and the hotel manager—were friendly and eager to help with any requests.

"Excellent Stay"

5
User 24/10/2018

Recently our family in Alabama, Michigan and Tennessee decided on an impromptu visit to spend a weekend together. The hotel and price were both excellent. Staff very accommodating and the dining area was not only kept well stocked and clean but the ladies there went over and beyond to make our stay enjoyable. We had a great time. Will be returning!

"Great value for Money"

5
paramjeetsingh016, Chandigarh, India 18/10/2018

Got chance to Stay in BW Premier around 2 weeks during my last Visit. Very Friendly and helpful staff .Check in/check out was really fast .Rooms are clean and big.Cleaned daily.Very yummy breakfast.They got "nomad grill" restaurant on ground floor which has really nice options for food specially "Happy hour" option. Lot of Indian restaurants located with in 4-5 miles.Starbucks is just in front of Hotel .Good parking space available. Nearby to most of Office center in Southfield .Free shuttle service provided with in few miles of hotel so no need to worry about Taxi/cab .Sun set view from top floor was really awesome :)

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for your kind words and praises for our renovation, staff, food and much more. We believe in providing the best for our guests and creating a space that can offer a comfortable and positive experience to each of our guests. From the time of check-in with our gift bags to our rooms with large windows and a list of amenities focused on keeping our guests relaxed and tension free. We are pleased that you chose us as your preferred stay partners at Detroit and enjoyed your time with us. Hope we will be seeing more of you in the future when you visit Detroit! Have a great day, Warmly, Management

"Comfortable, clean, good value"

4
sadatomar, Dhaka City, Bangladesh 15/10/2018

Stayed at the BWP Southfield last month while on a work trip. From the very first friendly greeting at the reception, the overall stay was pleasant. The room was clean and comfortable, the staff were attentive and the breakfast was great, although it lacked variation. It's a slightly older property I think, but well maintained so it doesn't detract from the overall good experience.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for your kind words and praises for our renovation, staff, food and much more. We believe in providing the best for our guests and creating a space that can offer a comfortable and positive experience to each of our guests. From the time of check-in with our gift bags to our rooms with large windows and a list of amenities focused on keeping our guests relaxed and tension free. We are pleased that you chose us as your preferred stay partners at Detroit and enjoyed your time with us. Hope we will be seeing more of you in the future when you visit Detroit! Have a great day, Warmly, Management

"Great Service"

5
User 07/10/2018

Staff are respectful and courteous, they go above and beyond to assist your accommodations. My fiancé and I were looking for a nice comfortable night away from home. We had a baby girl with us. They gave us a pack & play for her to rest well too!! Simply wonderful. I recommend this specific hotel to business partners and couples that have a child joining them during their stay. I highly recommend the choice hotel family because they treat you like family. Price was great and affordable so much so we stayed one night I asked if we could extend our stay. Our stay was 2 nights and we enjoyed our stay to the fullest. The free breakfast were great selections and buffet style so you could go back for seconds with ease. I can go on and on. CHOOSE BEST WESTERN PREMIER SOUTHFIELD!!!!!!! FOR a wonderful stay

RajeshK3707, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you for the lovely review! We appreciate you taking your time out of your busy schedule to give us such great praise! We look forward to your next stay with us.

"Nasty"

1
BigTiff617, West Bloomfield, Michigan 07/10/2018

Once arrival front desk was very friendly once entering into the room.It had a very strange odor inside the room, on top of that, hair was on the bathroom floor and and in the shower. The pillow and the bed was very uncomfortable, and my fiancé and I really didn't sleep that well. The breakfast was fair,that was the only thing that was acceptable and the appearance in th lobby was nice. Overall we won't be back here again!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello BigTiff617, Thank you for taking the time to provide us with valuable feedback, also we would like to thank you very much for your kind appreciation of our polite and friendly staff. They send their gratitude to you. We hear your issues and will have a word with our housekeeping staff to understand how this issue occurred. We are a 100% dedicated in ensuring that each of our guests have a wonderful and memorable stay and it breaks our hearts that you were not satisfied with your stay. Our General Manager looks forward to talking to you and understanding what we can do to better the situation and we would love to have you back to change your mind! Have a great day! Warmly,

"Great Breakfast Buffet"

4
theirreverentkitchen, Seattle, Washington 30/09/2018

I recently stayed in the Best Western Premier Detroit Southfield for two nights based primarily on location and going with a well-known chain. Check-in and check-out were efficient and the staff was friendly. The hotel may be newly renovated, but it's already showing a bit around the edges - nothing major and nothing really offensive, but noticeable. The room was as advertised and with a very comfortable king size bed. The thermostat also regulated the room temperature quickly and efficiently. There were some minor problems with the room that were the result of inattention to preparation, but a call to the front desk quickly remedied the situation and the staff was pleasant in responding. The portion of the stay that was really outstanding was the great breakfast buffet. Hot egg dishes, properly cooked bacon and sausage, hot and cold cereals, breads, juices, fruit, waffles, etc. were all available, and all prepared and replenished. I can't think how anyone could ask for more. It was a great way to start the day.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you for your encouraging words regarding your stay! We are elated to see that you enjoyed our newly constructed 21st century modern hotel that is built with the aim to cater to the need of the ever moving traveller that needs a filling wholesome fresh cooked breakfast and world class amenities along with a comfortable bed . Even though we are a 200+ room property our breakfast is cooked freshly every morning along with freshly brewed coffee that has been selected after our customers ensured us it paired perfectly with the breakfast. We are focused on each of our guests and meeting their needs for comfort and modernity with a warm set of employees that are happy when they see each of you happy with our services! We eagerly await to welcome you on your next visit to Detroit!

"Brandi"

5
User 20/09/2018

This hotel is great I'm always in town on business and there roims ar very nice and adequately priced for the area. I would especially like to commend them for their excellent customer service. Brandi is awesome and her beautiful smile and can do personality is one of the reasons this is among my favorite places to stay when im in town.

"Excellent Customer Service"

5
yeezyelbeezy, Windsor, Canada 18/09/2018

I wasn't quite sure which hotel to pick for my stay here in Southfield, I read good reviews online about this hotel but the factor that made me stay was the excellent customer service. The receptionist was so helpful and patient with us! Thank you, Brandi, for the hospitality. We'll be back!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you very much for choosing to stay with us and admiring our staff member Brandi, she sends her gratitude for your kind words and for enjoying your wholesome experience with us. We are driven with the goal to delight you from all directions of service. We have designed our popular breakfast, it is a time tested menu with the mouth watering taste and flavours combined with wholesome foods to fuel the body for the day. The rooms are structured to be cosy and comfortable with the warmth of home and the contemporary design of a modern 21st century luxurious hotel. Our onsite restaurant Nomad Grill employs award winning staff and serves the most interesting curated list of cocktails . We keep our restaurant open till late to satiate your requirements. Your recommendation to the world to stay with us is highly valued with a promise that our prospective guests will be as delighted as you are. We look forward to your return. Have a great day, we await your arrival again at the Best Western Premier!

"Great stay"

5
User 11/09/2018

Excellent check-in with Brandy and her friendly staff. Great stay at Best Western Premier. Rooms were very clean, great views. 10/10. Located near the highway and within reasonable distance of Suburban Collection Showplace convention center.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Climber, Thank you for your very encouraging comments for our newly opened property. We endeavour to provide excellence in everything we do. We are happy to note that you loved our contemporarily finished interiors. Yes, our location is so near I-696 and that helps travelers. Once again, thank you very much for recommending our hotel to our potential guests. We look forward to receiving you again. Have a great day!

"Great Property "

5
User 10/09/2018

This property is perfectly located, within a short drive from downtown, airport, and other places of interest. I stayed here for four nights and it was agarrar stay, the stuff were all very attentive and friendly. The breakfast was very tasty and had options for all tastes. The fitness center is quite spacious and has more than enough equipment for a workout in the go. Overall it was a great stay and will definitely be coming back in my future trips to Detroit.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Diana, Thank you for your encouraging words regarding your stay, our location is right off the highway! We are elated to see that you enjoyed our newly constructed 21st century modern hotel that is built with the aim to cater to the need of the ever moving traveller that needs a filling wholesome fresh cooked breakfast and world class amenities along with a comfortable bed . Even though we are a 200+ room property our breakfast is cooked freshly every morning along with freshly brewed coffee that has been selected after our customers ensured us it paired perfectly with the breakfast. We are focused on each of our guests and meeting their needs for comfort and modernity with a warm set of employees that are happy when they see each of you happy with our services! We eagerly await to welcome you on your next visit to Detroit!

"Very nice hotel, short staffed for breakfast"

4
Cynbuy, Kalamazoo, Michigan 10/09/2018

The rooms are very clean and the bed comfortable. The staff was friendly. The only reason that I did not give this an excellent rating is that when I stayed there they did not have enough staff to set out the breakfast, even though I arrived later for breakfast.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you for your encouraging words regarding your stay! We are elated to see that you enjoyed our newly constructed 21st century modern hotel that is built with the aim to cater to the need of the ever moving traveller that needs a filling wholesome fresh cooked breakfast and world class amenities along with a comfortable bed . Even though we are a 200+ room property our breakfast is cooked freshly every morning along with freshly brewed coffee that has been selected after our customers ensured us it paired perfectly with the breakfast. We did have an unexpected number of guests that checked in and were part of a marriage group and need extra servicing then anticipated, We are focused on each of our guests and meeting their needs for comfort and modernity with a warm set of employees that are happy when they see each of you happy with our services and we apologise if the staff was taking a little longer to refill the breakfast. We eagerly await to welcome you on your next visit to Detroit!

"Good Customer Service"

5
User 10/09/2018

Stayed here for 2 weeks, great staff and clean hotel all around. Our room was on the 8th floor and had a good view. Our room did not have a fridge but not sure if that is the case with all the rooms. Breakfast was included and Starbucks is right across the street. Great gym, will be returning in 2 weeks for another stay.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Navid, Thank you for your encouraging words regarding your stay! We are elated to see that you enjoyed our newly constructed 21st century modern hotel that is built with the aim to cater to the need of the ever moving traveller that needs a filling wholesome fresh cooked breakfast and world class amenities along with a comfortable bed . Even though we are a 200+ room property our breakfast is cooked freshly every morning along with freshly brewed coffee that has been selected after our customers ensured us it paired perfectly with the breakfast. We are focused on each of our guests and meeting their needs for comfort and modernity with a warm set of employees that are happy when they see each of you happy with our services! We do offer fridges to customers on request, with our specially designed rooms we have kept services like fridge and microwave on request. We eagerly await to welcome you on your next visit to Detroit!

"Our stay"

5
Becky G, Lansing, Michigan 09/09/2018

This hotel was awesome! Everything was nice and clean and all the staff were so very nice. I highly recommend. And the breakfast buffet was very good. Check in and out was easy. Hallways were clean and bathrooms.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Becky G, Thank you for taking the time to write us this generous review. We are very excited to see you enjoyed your stay with us. Our staff sends their gratitude for your kind appreciation and recommendation to other fellow travellers to choose our recently renovated property in Detroit. It is an integral part of our staff to ensure that we go above and beyond to satisfy and cater to each and every guest that walks into our property. We have put our heart and soul in creating a contemporary modern hotel that caters to the needs of guests that are on the move as well as hand picking a team that will do its best to cater to them. Thank you for choosing to stay with us, we eagerly await your arrival the next time you are in town!

"Great customer service"

5
tk8768, Tulsa, Oklahoma 28/08/2018

I stayed here with my family for a family reunion we had this month and the service was amazing. Brandi at the front desk was extremely helpful and I would recommend that people come here to stay. Really enjoyed it.

"Don't do it"

1
theresaw447, Texas Gulf Coast, Texas 27/08/2018

The location had just been renovated a little over a year ago. It had been another establishment and then vacant for years. Now being a new establishment and listed as “premier” is nothing but deceptive. I had to be transferred three times to a different room. The first room that registered in the system as being available looked to be very much occupied and lived in. They switched me to another room where the sink in the vanity area was leaking running water from the pipe as if it were coming from the faucet. Going to room number 3 I over heard another guest speaking with the police about an altercation she got in with another guest that resulted in the tires of her rental being slashed. I then get to my third room change for the evening and the sheets were not clean, the floor appeared to not have been vaccumed. I wound up leaving. They offered to cop me a room but at this point I was over it and made other accommodations.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for taking the time to review us. We are saddened to see that you faced issues during your stay. We are dedicated to creating a smooth experience and try to do everything to support comfort. We will use your feedback and have an internal discussion with our staff to understand how it should have been tackled so to ensure this does not happen again, Have a great day, we do hope you will give us another shot the next time you are in Detroit, Warmly,

"Excellent, clean, friendly, hotel with loads of amenities"

5
994thecritic, Seattle, Washington 26/08/2018

My husband and I were very pleased with our stay. The breakfast was superb - fluffy scrambled eggs, crisp bacon, delicious coffee. The room was clean, quiet, luxurious. And, the bath had great lighting with plenty of towel racks! We wont stay anywhere else.

"Wonderful staff, fully equipped, clean and comfortable."

5
User 26/08/2018

I had a hard day of travel the first night of my stay and I cannot thank Brandi S. at the front desk enough for helping me and getting me sorted out. The service here is friendly and expert-level. The amenities are also world-class; clean, cozy rooms with nice views... You won't want to leave your room!

"Alford Family Reunion"

5
User 26/08/2018

I checked in Day 2 of our family reunion which my checkout was 1day past the families. I checked out a day after the reunion yet Sahil & Brandi granted me the family reunion discount. Thanks a million

"Great couple's getaway"

4
Mara W, Saint Robert, Missouri 20/08/2018

Our stay here was awesome! Check in (Brandi)was great, very friendly and personable. She listens well,even if she seems busy, because she heard me say I wanted a room on a high floor, so she changed our room from the 4th floor, to the 15th. The beds were very comfortable, the room was cozy and clean. My only complaints are, the breakfast. There was about 45 mins left of breakfast when we arrived. Most of the breakfast foods had run out and there were no eating utensils available. Also, the pool closes too early. 8pm doesn't allow for any guest to use the pool unless they plan to stay at the hotel all day. Other than that, it was a great trip and we most definitely intend to return, and we would definitely recommend this hotel to friends and family!

"Amazing Hotel from Staff to amenities"

5
Amy M, Cincinnati 20/08/2018

Excellent hotel; the front desk staff was very helpful and check-in went quickly. Breakfast was amazing with the normal breakfast foods (waffles, cereal, etc.) but they also had eggs, bacon, sausage, biscuits and gravy, potatoes, and many more options.

"Convenient and comfortable"

4
Bob J, Madison, Wisconsin 18/08/2018

There are a lot of hotels within that square mile or so, and this is one of the better ones. Convenient location, clean facility, comfortable bed, friendly staff. The room was quite small, but I don't really mind that. My only complaint is the bathroom. Poor water pressure in shower, inconvenient layout with only sink outside of room with toilet and shower. The sing itself was poorly designed--chic modern above-counter design that looked nice but was not practical and was hard to use. Overall everything was fine and we'd stay there again.

"It's always something"

4
JJTOH, Ohio 15/08/2018

This was our go-to hotel for visiting family in the area. The location works well for us; we like the convenience of the attached restaurant; breakfast has improved; and even though there seems to be high turnover of desk personnel, most of them have tried to do a good job. But we are staying here less and less because something always seems to go wrong. On our most recent visit, I had requested a refrigerator when making a reservation (it is unusual for rooms even at a much lower price point to lack a small refrigerator, but rooms here do not have one) and followed up on the request at check in. I was told that the housekeeping staff would distribute any refrigerators later in the day. When we got back that night, there was no refrigerator and no explanation. Also when we got back at night, the noise level in our room was all but unbearable. The screams and shrieks of children in the adjacent room made it seem that they were in the room with us. It was nearly impossible to read or talk, much less sleep. Then the adults in the room launched into an even louder and profane domestic disturbance which, again, seemed as if they were in the room with us. After waiting for a while for them to wind down, we had to call the front desk, who worked some sort of magic and reduced the noise to the occasional hurled comment or crying baby. So we jumped on the chance to get in bed and go to sleep - but the room darkening curtains were jammed and would not close. Electing against getting dressed and calling for maintenance, we had lights shining in our faces all night. Our bed was short-sheeted even more than usual, so the covers ended at about waist level. All in all, not the night one hopes for. On the plus side, breakfast was great. But these experiences make us question whether to return.

"New Hotel"

4
243DLP, Midland, Michigan 10/08/2018

The hotel has been recently renovated. The check in process was slow. Must have new staff training because one person was helping the other two desk clerks with issues. I had requested a room away from the elevator on the highest floor. The first room assigned was 12th floor across from elevator so I was switched to the 14th floor and when we got there found that the room was 2 away from the elevator. But, the elevator door didn't open and close all night so that turned out ok. The room itself was functional. King bed was comfy. There was a mini fridge and coffee maker. Plenty of outlets. Noise from highway was somewhat muffled but it helped leaving the fan turned on the air conditioner all night. Control of air was on the wall and the unit. Bathroom was super small but functional. The sink was outside the bathroom. I like that they had a bar for the hand towel under the sink - don't like to lay the towel on the counter. They also have a mirror on an arm attached to the wall so you can use it for make up. Breakfast was very good and hot. Nice variety of foods. You have to turn in your voucher or give a room number to enter the buffet. I had to ask for more coffee since they were out (at 7 am!). Check-out was time consuming. I had a $20 voucher from the Ramada summer program and the clerk had a hard time figuring out how to enter it. We'll see if it is correct once my Visa bill comes. Would stay here again if they get their staff trained at the front desk. The people were friendly and apologetic.

"A great surprise, greater service after my stay!"

5
ables1981, Chicago, Illinois 03/08/2018

I was traveling for business and my original hotel reservation fell through. I had to scramble to find a hotel, and the Best Western was an answer to my prayers! Great property, clean and tidy room; and a bar where I could squeeze in a nightcap! The breakfast included in my stay was probably the best I've had, and I've traveled all over! Months later I realized I lost my receipt for the stay, called up and spoke with Lynette who e-mailed it to me in less than an hour. What a treat to receive consistent, excellent service. Thanks so much!

"Great stay."

5
User 02/08/2018

Great stay, easy twenty minute drive to Comerica park and Ford field. Easy access to most direction of highways. Food and retail shops only a short drive away. Not alot of parking but was ok. Breakfast was fantastic and all the workers were friendly and helpful.

"Hotel stay"

4
User 29/07/2018

I like the hotel. It's very nice & clean. The staff are nice & I would definitely book with them again. I started to stay at another hotel but something told me to choose this hotel and I'm glad I did. Definitely a great place to stay.

"Very attentive and friendly professional attitude of the staff at all levels in a beautiful modern hotel."

5
Uhu18, Miami, Florida 27/07/2018

Very accomodating and helpful check-in, great modern and well appointed rooms with fabulous views. The Sales and Business Development Manager was particularly helpful and efficient in making our stay as pleasant as possible.

"Brand new beautiful hotel on inside"

5
vlevi, Kansas City, Missouri 26/07/2018

We had a surprisingly wonderful stay at a different best western plus, so that we would give this Premier a try. Absolutely beautiful property that was completely rebuilt three years ago in an existing building in Detroit. Except for some slight Street noise, it was a wonderful experience. Spotless and modern rooms, big bathroom, multiple plugs, and a great bed contributed to a great experience. Fantastic hot breakfast and a nice dining room as well.

"Nicely renovated"

4
Adrienne G, Findlay, Ohio 21/07/2018

The inside of this hotel is very nice. The room was clean and ready when we arrived. The staff were friendly and helpful. The complimentary breakfast was really good also—they had a nice mix of white, sweet, and purple potatoes, eggs, oatmeal, cereal, fruit, and breakfast meats (but the meats were all pork, so I didn't eat those). They even had gluten free toast if you ask for it! Dinner in the adjoining restaurant is quite pricey but the service and the food is great. All in all, if I had to stay in Southfield again I would come back here.

"Don't get what you pay for."

3
shadowkat0615, Wilkinson, Indiana 19/07/2018

For the price you pay there should not be bugs in the room. Also, I realize the breakfast is complementary but when they say it is going to be ready at 6 am, have it ready. Some people have a schedule to keep.

"A Pleasant Experience"

5
User 16/07/2018

Having stayed at Best Western Premiers in the past, I had certain expectations for the BWP Southfield Hotel. I am pleased to say that they have exceeded all of them. Nicely furnished rooms, convenient location, in addition to helpful and courteous staff. The attached Nomad Grill also provided exceptional survive during Lunch.

"Scary but Interesting"

3
AshleighSellers, Redford, Michigan 16/07/2018

My stay at Best western was fine until Saturday night we got stucked on the elevator. I was on the 7th floor coming down to the lobby, the elevator stopped abruptly at floor 2. It opened up we was stuck on how to get down to floor 1. We found a flight of stairs but once we walk down we was hit with a bunch of debris and things from construction. Then appears a lady that worked there she immediately asked us why was we on the this floor and we told her we was stuck. She instantly thought me and the gentleman I was with was arguing, which I don't know if that was a stereotype because we are African American, there was nothing combative going on btw us we was simply trying to find a way out to the lobby. There was a sign that was up on the elevator for us not to used but I feel like there should had been additional signs added on elevator for it not be used as well due to the fact that it was broken. We eventually made It down to the lobby after maybe 15-20 mins.

"You will enjoy your stay"

4
Lauri N, Nashville, United States 16/07/2018

My only complaint was the noise from the outside. The hotel is located close the road and was very noisy, the air conditioner helped drown out the noise when it came on. The front desk was great, the breakfast staff was great! the breakfast was better than I could have imagined!!!

"Service with a smile."

5
Mak615, Toronto, Canada 12/07/2018

We stayed at the hotel during our visit to Michigan to watch the David Blaine's show. The hotel was reasonably priced on Expedia and included free buffet breakfast each day. The location is conveniently located off of the highway. We were amazed by the service even before we arrived. My husband called the hotel prior to our trip to inquire about the possibility of sending parcels that we wanted to order from Amazon. He spoke to Arun who assured him the packages would be waiting for him in safe storage. We met Arun at check-in and he was even more friendly in person. The check-in process was seamless and the room was spotless. The only recommendation we have is to expand the variety of hot items available for the breakfast buffet. Overall a great place to stay when visiting Michigan. Be sure you meet Arun when you visit :)

"Very nice and quiet hotel!"

5
N8863OHkarenw, Alba, TX 08/07/2018

We thoroughly enjoyed our stay at this hotel! The rooms are in the tower and the halls are in a circle with elevators on each side. Room was quiet and so were the hallways. We were there for our granddaughter's volleyball National Tournament in Detroit. There were volleyball teams also staying in the hotel and yet it was still very quiet! Our drive into Detroit never was a problem at any of the various times of day that we went. Breakfast was VERY delightful. Hotel staff was extremely qualified and friendly!

"Excellent Hotel!"

5
LSByrd, Southfield, Michigan 07/07/2018

Excellent hotel! My husband and I stayed for a week and it was the best stay. The service was superb. The management and hospitality staff were very attentive and made us feel like family. The complimentary buffet breakfast was delicious every morning. The bed was so comfortable. Our stay was a great home away from home!

"Great hotel"

5
MisterDT, Wilmington, North Carolina 05/07/2018

My daughter and I stayed at this hotel last week. We were in town for a volleyball tournament. The staff were so friendly and helpful. Arin (I may have mis spelt this-sorry!) was the manager. He was always available and really friendly. Our group of 16 had to leave at 6 am most mornings. The breakfast did not start until 6:30. When I asked him if we could get something to go he said of course. They had the full breakfast ready for us each morning!! Let me add that this breakfast was one of the best hotel breakfasts we have eaten. He always asked how our day was and asked the girls how their games went. Room service was always fast and efficient. This was a great hotel and I would recommend staying here. Thanks so much !

"Hospitality"

5
amoah2, Jacksonville, Florida 02/07/2018

This hotel knows the difference between just a room and hospitality. It is more than obvious that the selection and training of the individuals working there is of a higher than usual level. Every one that I had the pleasure of meeting who worked there made sure that I was treated with genuine courtesy and hospitality. The breakfast left nothing to be desired from taste to presentation unless you were expecting to be waited on, and if needed I'm sure that the nice young ladies that worked there would have accommodated . The room that I stayed in was well appointed and immaculately clean, and everything worked well.The sound level of the AC might be an issue for someone less traveled, but I slept like a baby (wonderful bed). The manager asked me how was my stay and I told him that I have been to China, Europe, Africa, the Caribbean, even South America to name a few places, and that I can truly say that if their great service stays at that level this hotel is going to become a landmark. I will definitely be back you can bet on it. Thanks for a wonderful Fathers Day.

"Pleasant Stay"

4
Shassidy B, Memphis, Tennessee 01/07/2018

My boyfriend and I were visiting family and decided to book through Priceline Express Rate. The facade of the building is dated but inside it's pleasantly surprising to be modern and up-to-date. The room itself is cute just super small. The finishings and decor is masculine but has style. There's no full bathtub just a walk in shower and toilet, but the sink is on the outside of that area. It's really a unique building itself and worth the money compared to other prices and knowing the price of the hotel up front. It's in a really great neighborhood one of the better neighborhoods in Detroit area. I would definitely stay in the hotel again if in the area. Breakfast was included, but you are not allowed to take food back to your room. It offered hot breakfast favorites like bacon, toast, oatmeal, grits, cold cereals, scrambled eggs and potatoes. With the selection of coffee, milk, apple juice, and orange juice. I always book through Expedia, Priceline, booking.com, and hotwire.com, when I know the neighborhoods are good, I don't mind which hotel is chosen for me when I book hotel unknown rates.

"A "Great" business hotel!"

5
scattashot, Napa Valley, California 29/06/2018

This was my first time staying at this hotel, Wow! The best, I mean the best buffet breakfast I have found in the US this year! The have a wonderful full gym and sauna on the second floor which I used daily.

"Pleasant Surprise"

5
User 26/06/2018

Arriving at this hotel I was personally greeted by a very cordial staff member. I was offered a goodie bag and check in was smooth. My room was quite comfortable and had all the amenities required and even had make up wipes and a sewing kit - I actually needed both. There is an onsite restaurant with great food as well as a delicious breakfast included with the room I would definitely stay here again.

"Great location and service!"

5
Cassie Y, Longwood, Florida 22/06/2018

From the time we arrived until we left we were greeted by friendly and efficient staff. The rooms were well appointed. We also enjoyed the Nomad Grill very much. Great food and cocktails! We would definitely stay here again the next time we are in the Detroit area.

"Convenient location, great rates!"

4
Adrian S, Chicago, United States 19/06/2018

I travel frequently from Chicago to the Detroit area to do business in Southfield. This hotel is conveniently located beside major highways and expressways. The room is cozy and comfortable, staff is friendly and willing to help. The complementary breakfast has a lot to offer and does not disappoint. They gym meets most fitness needs. The room's amenities are sufficient for a business person - ample working space, USB connections, and a HDMI outlet to the TV.

"Great stay as always!!"

5
Kamal P, Melbourne, Australia 18/06/2018

I don't have to think where I am staying as this is home away from home! Wonderful staff, great local knowledge and food at Nomad grill. I heard about historic significance of tin can building! Looks great and feels very comfortable. A very good rebuild to keep this history of Detroit alive.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Kamal, Thank you for taking the time to review us. We appreciate your kind words towards our hospitality and our restaurant partners Nomad Grill part of the prestigious Epicurean Group. We like to connect with each of our guests and ensure we can do everything to make them feel comfortable and provide them with world class amenities and quality service. We will pass on your compliments to our staff that believe in the moto : Customer comes first! We hope you have a great day and eagerly await your arrival the next time you are in Detroit to share the Best Western Premier experience with us. Warmly, Management

"Excellent stay at a cheaper comparing others"

5
User 18/06/2018

I enjoyed my stay at this location! Hotel recently renovated. Very nice people on the front desk, breakfast was fine! I loved the fact that it was real plates and silverware instead of disposable forks and knives.. they helped me with everything I needed - stay for a whole week. And I definitely will be back.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Shirla, Thank you for your kind words and praises for our renovation, staff, food and much more. We believe in providing the best for our guests and creating a space that can offer a comfortable and positive experience to each of our guests. From the time of check-in with our gift bags to our rooms with large windows and a list of amenities focused on keeping our guests relaxed and tension free. We are pleased that you chose us as your preferred stay partners at Detroit and enjoyed your time with us. Hope we will be seeing more of you in the future when you visit Detroit! Have a great day,

"Awesome Place to stay!"

4
LADYJABLES, Dallas, Texas 17/06/2018

I was privy to stay at this hotel for two years in a row. The first visit was right after their remodeling and reopening to now return for the second visit. it was a wonderful thing to be greeted by some of the same friendly staff and to see the growth of amenities, guest, and even more staff. The hotel is clean and they have added a great continental breakfast, along with great customer service I will be choosing this hotel year after year for I will return to Southfield MI from Dallas TX annually. Special thanks to Arun and JC for extending great care and service and for showing such great hospitality and treating us like family. Thank you to the rest of the staff for helping our visit to be pleasurable. I would recommend Premier Best Western in Southfield MI to All, you will not be disappointed!

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you so much for this glowing review. We appreciate you taking the time to provide us feedback compared to last year. You have seen us from the days we started out to where we have reached now. It is a great feeling to share that with our customers. This hotel is very special to all of us and we do try our best to constantly improve our services and amenities to ensure our guests enjoy each bit of their stay and leave the hotel happy and rejuvenated. We value your trust in us and hope to see you again! Have a great day, I know my team will after I share your review with them! Warmly, Aneesha

"Experience and a half"

5
User 15/06/2018

Thoroughly enjoyed my stay here. From the moment you check in, the staff are welcoming and has a nice ambience. Brand new/ comfortable feel to the rooms/gym area and the lobby area. Breakfast included in the stay each morning was good! Dinner and the service at the new restaurant Nomad Grill is excellent. Will be back.

"All you need"

5
patriciowall, Detroit, Michigan 11/06/2018

Great hotel. Easy access,very clean,great Staff,kind and helpful. Good gym and good warm breakfast. Special mention for the staff,from maids up to management!! 20 min drive to downtown and 10 to Novi. Best Western nailed it in Southfield

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly, Management

"Problematic"

2
User 06/06/2018

The stay was so-so but the worst experience was the checkout, when they made a mistake that caused a long and inconvenient situation for me. The managers were not on their top to solve the issue, customer satisfaction is not on the top of their priority list.

BestWesternHotels, Corporate at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"?? Average is being kind"

3
763Kiwi_traveller007, HKT 30/05/2018

Asked for a quite room, away from the lifts ... received 915 Directly outside the lifts, facing the busy main road. Had to turn off the AC, as it's fan sounded like a turbo propeller..... I need not really go on. I wouldn't make this mistake again.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello, Thank you for sharing your feedback with us. We are apologetic to see that the stay did not go as planned. We will share your feedback with our front desk team to internally understand what went wrong and how we can ensure this does not happen again. Be rest assured that we will take this very seriously and do everything in our power to rectify this. Warmly, Management

"Everyone at the Best Western Premier went out of their way to make this a great weekend."

5
PeninaPaula, Jerusalem, Israel 29/05/2018

My nephew's destination wedding was in Detroit over Memorial Day Weekend. About 100 out of town guests stayed at the Best Western Premier Hotel, a well-appointed and fully equipped location that was a mere 7 minutes from the wedding venue. The hotel staff all went out of their way to work with the families and meet all of our needs and requirements. Furthermore, the hotel rooms themselves were clean and had everything we needed; the banquet rooms were quite large; breakfast was not huge, but was varied and tasty. One complaint - the hotel should be able to accommodate more than two people in a room, but there was no provision for roll-away beds or even mattresses for kids staying in parents' rooms. But we managed and a good time was had by all.

Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Hello Sir! Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! Have a great day and we hope to see you at the property soon. Warmly

"Book ONLY if you are a sound sleeper."

2
User 27/05/2018

LOUD. This hotel is loud. The walls and windows are simply paper thin; the room doors slam loudly. The AC/Heating units are "old school" and kick on loudly and repeatedly All. Night. Long. If you are a light sleeper, you absolutely will not get any sleep at this hotel. It really is a shame, because otherwise this is a nice hotel. Very clean, the staff is wonderful, the location is pretty central, and the prices are reasonable. So if you are the kind of person that "sleeps like a rock" through anything, then I actually would recommend this hotel. If, however, you are a light sleeper & need peace & quiet to be able to sleep, I would recommend booking another hotel. If you absolutely must, I would request a room on the highest floor possible (to keep away from the street noise), and as far away from elevators and vending machines (and other guests, if possible).

BestWesternHotels, Corporate at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great value"

4
katzmiss, London, Canada 21/05/2018

Lovely staff and a nice hotel. We were very happy with the service from the time we walked in the door. The lobby is inviting and there was free coffee, tea and water on top of the complimentary hot breakfast. The breakfast is decent with many options, including meat, eggs and fresh fruit. Another nice touch was the little welcome bag we were given at checkin with bottled water and some snacks. From the front desk to the restaurant and housekeeping, all the staff we encountered were welcoming and helpful. The decor of the room itself is a bit dark and outdated but the full wall of windows really brighten it up and offer a pretty spectacular view during the day. If returning I would request a room facing away from the main road as I found the traffic noise bothersome (my boyfriend didn't mind it at all, so it's just personal preference I guess). Beside the noise of traffic outside the room was well insulated from other noise within the hotel. The elevators were quiet and also remarkably fast! Never waited more than a minute to go up or down. The room felt fairly clean and had nice little details, like artfully folded towels in the bathroom. The shower/toilet situation is compact but has good ventilation and good water temp and pressure in the shower. The TV was great and had a nice selection of channels. The bed and pillows were comfortable too. It was just cool enough that we didn't have to run the fan/AC at night, which was good because it's pretty loud! That said, in my experience it's a pretty standard unit for this class of hotel so a bit of a “you get what you pay for” situation. Overall a great value for your money. Safe and convenient location (about 20 minutes to drive downtown and 30 to auburn hills). Great people on site. Gas, convenience stores and restaurants in walking distance. From the pictures it looked like there's a hot tub and sauna but we didn't have time to check that out. There also seemed to be lots of convenient parking spaces and even a priority section for electric vehicles. As long as I could find a room away from the main road I would not hesitate to return.

"Fantastic Hotel. They make you feel like a VIP"

5
885clarencek, Atlanta, Georgia 13/05/2018

Excellent Hotel! The staff is incredible and the rooms are modern and comfortable! Very close to the freeway so you're just minutes to the fabulousness of Downtown Detroit! The staff really knows how to treat a guest!

"Practically a new hotel!"

5
Joel C, The Cincinnati Region 09/05/2018

While it may not look new on the outside, don't let that fool you. Upon arrival, my coworker and I were very surprised when we entered the lobby to find that it has recently been completely remodeled, and quite well. From the lobby to the rooms, everything has been completely updated. The staff was very courteous and welcoming. The next time I have to come to this area for work trips, I will certainly stay here.

"Excellent stay and very friendly and helpful staff"

5
danish_khatri10, Mumbai, India 03/05/2018

I stayed for a week and it felt like a home.Staff is very friendly and hotel is very clean, breakfast is excellent and Waffles is amazing. At night also at the bar got some nice entertainment. Hotel also provides a car on complimentary basis within 5 miles of distance. Thank you Best Western staff.

"Great Detroit area Hotel for Business stay"

5
millerchris2017, Burlington, Canada 02/05/2018

I'm in Detroit every couple of weeks for work and I like to count on my stay being comfortable, consistent, clean, uneventful, hot breakfast, with no surprises, at a reasonable price. That's why I like Best Western. I just had my first stay at the BWP Detroit Southfield and I liked it very much and I will make this my first choice from now on when I'm in the area.

"Nice Updated Hotel"

5
NIK3, Atlanta, Georgia 29/04/2018

I recently stayed 3 nights at this hotel while in town visiting family. The hotel was really nice, updated and clean. The beds were big and comfortable also. The con would be, shower only in the bathroom. Not really convenient when traveling with young kids.The breakfast was also not to bad. I will definitely stay again the next time I'm in Detroit.

"Small gestures"

4
LadyChi45, Boise, Idaho 28/04/2018

Great staff everyone I encountered greeted me with a genuine smile. They all seemed eager to assist and address any and all concerns. Checked in and Reccee was corteoues, helpful, and professional. Wasn't sure if my room was occupied because door was left open. While waiting for Angela another staff to verify. Reccee walked around with me and showed some other areas. The dining area and restaurant was very clean and elegant. I received a bag with two water bottles, chips, and two chocolate candies. That was a nice touch! Though they do have a snack area with an assortment of goodies, at cost. The breakfast is free that's always a plus. There was hot food bacon, sausage, eggs. A better variety and selection. The hotel is located in an area wherein your close to other restaurants and some shopping. Try it out aim sure you won't be disappointed.

"UNMATCHED HOTEL & STAFF"

5
CriticTrvlr, Chicago, Illinois 27/04/2018

Just one liner should suffice for this Best Western Premier- - It is indeed the “Premier” in the Metro Detroit area in all respects: Rooms, Restaurant, Bar and the Team! The only facility it lacks is swimming pool but tries to make it up with a very large professional gym and Sauna.

"Perfect stay and great staff at the Hotel!"

5
Jochen C, Stuttgart, Germany 23/04/2018

I always come to the Best Western Premier in Southfield during my business trips: because I can always rely on a great service. Arun has a great and friendly staff. I always feel welcome at the hotel. The rooms are always clean and the breakfast has everything you need (and more). There is a gym to keep you in shape and even a small SPA area where you can relax after work. I´ve been there several times during the last year and I will for sure go there the next time when I come to Detroit!

"Central Location"

5
tiffapril2018, Chicago, Illinois 15/04/2018

We were welcomed by a fantastic hostess. I was very impressed with the room renovations. While eating lunch in the hotel restaurant (my 2nd time), I was struck by how beautiful and homey the decor was. I loved the rugged, artistic displays, light fixtures and comfy chairs. Wonderful staff, delicious lunch options, live music, great breakfast, modernized room. You'll enjoy your stay.

"A great hotel!!!"

5
charlie1270, Southfield, Michigan 29/03/2018

I stay at a lot of hotels and the Best Western Premier in Southfield is clean, in a great location, and the staff is super nice. I have never been disappointed. And I love the fresh fruit and the coffee station- 24 hours a day!!! Charlie Langton - Fox 2 / WWJ Newsradio 950

"Homely Place to Stay!"

5
Balakrishnan R, Taipei, Taiwan 25/03/2018

Returning back to the same Hotel to experience the Cleanliness, Comfortable bed, Variety Hot Continental breakfast, Very Courteous staff to look after all your needs. Will remain my best choice to stay at Detroit location.

Suchet C, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Thank you very much for appreciating our core service offerings and explaining the hard work we put in providing exceptional customer services to all our guests. As a gesture of gratitude for your loyalty towards our brand, we will be providing you with a free round of drinks/ free lunch coupon to be redeemed at the bar/restaurant when you visit again. Please contact the Hotel front desk directly before you make your reservations again so we can provide you with a more customized offer. We look forward to welcoming you back and make your stay more delightful and a memorable one. With warm regards, Suchet

"A shining star in the storm"

5
User 19/03/2018

My friend and I were stranded in Detroit for 2 days on our way to a trip to Italy. We had been diverted to Detroit twice by the same airline when they couldn't land in New York. We had been flying for over 14 hours from Phoenix to Detroit where we finally ended up. We were both exhausted and starving since we hadn't really eaten since the morning. It was after 130am when we arrived at the hotel. They were sooo nice and very accommodating. They even kept their restaurant open for us to order some food, The hotel itself was clean and decorated attractively. The rooms were spotless and the breakfast that came with the room was very nice.However the best part of the hotel itself was the staff. Cory at the front desk and his team went out of their way to help us out and do what they could to make our stay great. I would return to this hotel in a heartbeat they were awesome !!!!

Suchet C, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Jennifer, Thank you very much indeed for staying with us. We consider our guests to be a part of our family and never compromise on their comfort on any front. Our existence is for the sole purpose of helping our guests and making them feel like home. We are pleased to learn how you loved the overall experience. It is truly something we are so proud about. As a gesture of gratitude for your loyalty towards our brand, we will be providing you with a free round of drinks at the bar and free lunch too when you visit us again. Please contact the Hotel front desk directly before you make your reservations again so we can provide you with a more customized offer. We look forward to welcoming you back and make your stay more delightful and a memorable one. With warm regards, Suchet

"Solid Suburban Hotel "

4
ChicagoClay, Chicago, Illinois 18/03/2018

Newly renovated and situated outside of Detroit in the Northern Suburbs. My room was nice but it was a little bit loud due to busy street noise and the air-conditioning unit. The hotel staff was really nice and the manager was very friendly. This hotel is a great value and a huge addition to the area and I would recommend staying here on business if you're in town. There's not a whole lot around the hotel and it helps to have a car when you're staying here because it took a long time to get an Uber or Lyft (I didn't have a car).

Suchet C, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Thank you very much for appreciating our core service offerings and explaining the hard work we put in providing exceptional customer services to all our guests. As a gesture of gratitude for your loyalty towards our brand, we will be providing you with a free round of drinks at the bar when you visit again. Please contact the Hotel front desk directly before you make your reservations again so we can provide you with a more customized offer. We look forward to welcoming you back and make your stay more delightful and a memorable one. With warm regards, Suchet

"Great Place to Stay"

4
jacksdavid2018, Arlington, Texas 15/03/2018

Excellent location near freeway, restaurants, mall and movie theater. Clean room and comfortable bed. Very friendly and professional staff and fact if you don't like to be greeted with a smile this is not the hotel for.

Suchet C, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Thank you for your very kind comments. You have very rightly mentioned about our staff; super professional and always there to help, we treat all our guests like family and never compromise on your comfort. We are certainly very close to the Freeway, mall and movie theaters. We are pleased to learn that you so kindly appreciated our professional staff. As a gesture of gratitude, we will be providing you with a free round of drinks at the bar when you visit again. Please contact the Hotel front desk directly before you make your reservations again so we can provide you with a more customized offer. We look forward to welcoming you back and make your stay more delightful and a memorable one. With warm regards, Suchet

"Best Western Premier In Michigan"

5
C9261WVdeboraha, Beltsville, Maryland 12/03/2018

Great hotel to stay while in Michigan. Staffs are very friendly, professional. Quick check-in and out. Great breakfast with variety of items to choose. Great and neat presentation. Fast Internet connection, room was clean and the bed--after a long flight that's exactly what you need. Great location with lots of eateries around. I will definitely come back here. Oh this my second time staying at this hotel. Need a good hotel? Best Western Premier Detroit Southfield is the place.

Suchet C, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Thank you for your very kind comments. You have very rightly mentioned about our staff being super friendly and always there to help and that is our job to make all our guest's feel delighted. We are pleased to learn that you loved the food and our housekeeping efforts to keep all rooms clean and fresh for our guests. As a gesture of gratitude for your loyalty towards our brand, we will be providing you with a free round of drinks at the bar when you visit again. Please contact the Hotel front desk directly before you make your reservations again so we can provide you with a more customized offer. We look forward to welcoming you back and make your stay more delightful and a memorable one. With warm regards, Suchet

"Excellent"

5
User 10/03/2018

Excellent I would Recommend everyone to stay there. I'm definitely going back without a doubt. Everything gets an 10 from me. At this point I wouldnt Pick any other other hotel they are definitely one of my top 5

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Many thanks for your very kind review. It has been our continuous endeavor to provide our best services to all our guests to make their stay most memorable one and feel at home. We thank you for your appreciation of our staff and services provided. Wishing you a wonderful time ahead. With warm regards, Best Western Premier Management

"Excellent for frequent traveler who demand quality"

5
Jared M, Miami, Florida 27/02/2018

I frequently travel to the area on business- the staff is super professional and helpful. The facilities and rooms are clean and definitely a great place to stay- especially for the price. I have stayed at the Westin in Southfeild- I prefer this hotel much more and have been staying here whenever I travel to the Detroit area over the past 4 months.

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Jared, Thank you for your very kind comments. You have very rightly mentioned about our staff; super professional and always there to help, we treat all our guests like family and never compromise on your comfort. We are pleased to learn that you so kindly appreciated our professional staff. As a gesture of gratitude, we will be providing you with a free round of drinks at the bar when you visit again. Please contact the Hotel front desk directly before you make your reservations again so we can provide you with a more customized offer. We look forward to welcoming you back and make your stay more delightful and a memorable one. With warm regards, Suchet

"Thank you best western "

4
User 26/02/2018

Loved staying here. Thanks for all the wonderful help. The room was clean & fresh. The food was sensational and the help was very accommodating We will be back Tomorrow I will be back home. Great memories Thank you Ellie & Louis altman

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Ellie and Louis, Thank you for your very kind comments. You have very rightly mentioned about our staff being super friendly and always there to help and that is our job to make all our guest's feel delighted. We are pleased to learn that you loved the food and our housekeeping efforts to keep all rooms clean and fresh for our guests. As a gesture of gratitude, we will be providing you with a free round of drinks at the bar when you visit again. Please contact the Hotel front desk directly before you make your reservations again so we can provide you with a more customized offer. We look forward to welcoming you back and make your stay more delightful and a memorable one. With warm regards, Suchet

"THE BEST HOTEL IN MICHIGAN.!!!"

5
tronn02, Southfield, Michigan 20/02/2018

I received the best serviced I've ever had while staying at this place. I was greeted very professionally and kindly when I checked in. The room was every clean.! Full free buffet breakfast! Housekeeping was on time! I would choose this place over any other best western or any other hotel.! Thank you for your wonderful service!

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Guest, Many Thanks, for your kind review and your appreciation of our newly renovated Hotel and defining us to the World in a short and sweet message. We always endeavor to delight our guests with a delightful accommodation and with happier experience. We look forward to your continued patronage and assure you of our best services at all times. With warm regards, Best Western Premier Management

"Great Access to the city"

5
petetravel648, Leeds, United Kingdom 15/02/2018

Easy access to Detroit city and a safe location. We felt safe and had a comfortable night's sleep. Very friendly and welcoming after doing lots of driving. A huge thank you to the team, really enjoyed our stay and will head back there on a return trip.

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Many thanks for your very kind review. It has been our continuous endeavor to provide our best services to all our guests to make their stay most memorable one and feel at home. We thank you for your appreciation of our staff and services provided. Wishing you a wonderful time ahead. With warm regards, Big Western Premier Management

"Sweet!"

5
User 11/02/2018

I was here for a very large party from a local radio station. The service was excellent. The hotel and rooms were clean. The room was a little small but perfect for two people. The beds were comfortable!! The sprawling free breakfast buffet was excellent!! Great location and is close to many different freeways. The only negative I have is the bathroom sinks. They are supposed to be cool and modern but you end up getting water all over the counters just washing your hands. In the bathroom was freezing it was hard to get warm.

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Guest, Many Thanks, for your kind review and your appreciation of our newly renovated Hotel and defining us to the World in a Short and Sweet message. We always endeavor to delight our guests with a delightful accommodation and with happier experience. We look forward to your continued patronage and assure you of our best services at all times. With warm regards, Best Western Premier Management

"Nice customer service"

5
User 05/02/2018

The staff at this hotel is incredibly friendly and accommodating. They also offer shuttle bus for us. Great hotel ever. The hotel doesn't have a lot frills but they have what you need - great service, food and decent rooms.I'm really enjoy my stay at Bestwestern. I would stay here again.

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Season's greetings and Many Thanks for your kind reviews. We appreciate your feedback and glad to know that you had a Wonderful stay at our Newly Renovated Premier Best Western Hotel and enjoyed everything that we offer at our Hotel.. Great service and food and efficient staff, free uninterrupted Wi-fi, free and free parking etc. We appreciate your feedback and thank you for very correctly mentioning about our easy access to the Freeway, central location and just about 20 minutes away from Downtown Detroit with a shuttle bus provided by us. We look forward to your continued patronage and welcoming you back again. With warm regards,

"Great Breakfast! Good stay"

4
ERSK1988, Amherst, New Hampshire 04/02/2018

Recent renovation is good, but rooms have dark carpet, dark drapes, dark furnishings, trying for a modern, updated feel. Staff friendly and complimentary breakfast was the great--real eggs, thick bacon,sweet breakfast pastries with real plates, coffee mugs, glasses and flatware. Such a nice change from paper/plastic!!

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Many thanks for your kind reviews and your appreciation of our newly renovated Hotel and defining us to the World in a Short and Sweet message. We will be more than happy to resolve any issues that affect your comfort. Our team is continuously working on improvising on various fronts and would surely rectify the issues faced by you immediately. We always endeavor to delight our guests with best accommodation and with happier experience. We look forward to your continued patronage and assure you of our best services at all times. With warm regards,

"Wonderful hotel and nice people"

5
_zhuyihua1987, Shanghai, China 04/02/2018

Wonderful hotel and nice staff , stay for 30 days and hotel offer shuttle services almost every day , the manager is so nice , help for booking and check if we need any help everyday , will book this hotel next time also.

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Many thanks for your very kind review. It has been our continuous endeavor to provide our best services to all our guests to make their stay most memorable one and feel at home. We thank you for your appreciation of our staff and services provided. Wishing you a wonderful time ahead. With warm regards,

"SUPERB customer service!"

5
User 30/01/2018

My family of 4 traveled from VA to Detroit for a funeral. We booked one room for 3 nights on priceline (the website indicated that rooms sleep two adults). We had no idea that the only bed option was 1 king bed until we checked in. The bed option, for two adults and 2 kids would have been very uncomfortable for us, so the front desk representative suggested that we speak to her manager. Once we explained our situation to him, and he offered us a second room for nearly a third of the price we paid for the first room. We were so surprised and were very thankful. The customer service at this hotel was impeccable! The staff were friendly, and the breakfast was delicious! I would highly recommend this hotel. BRAVO Best Western Premier!!!

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Shawnita, Thank you for your very kind comments. You have very rightly mentioned about our staff being super friendly and always there to help and that is our job to make all our guest's feel delighted. We look forward to welcoming you back again and make your stay more delightful and a memorable one. With warm regards, Suchet

"Very nice"

5
shannonj111, Detroit, Michigan 28/01/2018

The front desk people were very friendly and courtesy the breakfast staff were courtesy, friendly, and very helpful as well. Everyone made my stay a very pleasing and pleasant. I will be staying at the Bestwestern Premier again!!

Suchet C, Public Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Thank you for your very kind comments. You have very rightly mentioned about our staff being super friendly and always there to help and that is our job to make all our guest's feel delighted. We look forward to welcoming you back again and make your stay more delightful and a memorable one. With warm regards,

"Awesome Hotel!"

5
User 21/01/2018

Many of the tenants had to leave our apartment complex due to water and heating issues. We were given the option to stay at the Premier Best Western. I'm so happy it was one of the options. The rooms are beautiful, clean and modern. The food is good. The staff is so nice and helpful. The hotel management felt so bad about our living situation, that they actually set up dinner for us because they knew we had to be spending a lot of money eating out. It was such a nice gesture. I didn't want to leave. Whenever I want to do a staycation, and just get away and relax, I will definitely go back to this hotel!

"Very Satisfied"

5
cherylhoward1954, Southfield, Michigan 19/01/2018

Great experience...Excellent! I stayed at this hotel because I had plumbing and heat problems at my residence. The Best Western Premier Hotel in Detroit came immediately to my rescue. They provided clean and comfortable accommodation with short notice. The hotel staff is very nice and made me feel like family. I was right at home. I will recommend this hotel to my family and friends anytime they travel to Southfield.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Many thanks Dear Cheryl for your very kind reviews. It has been our continuous endeavor to provide our best services to all our guests to make their stay most memorable one and feel at home. We thank you for your appreciation of our staff and services provided. Wishing you a wonderful time ahead. With warm regards, Rajesh Regional General Manager

"Due to an unexpected evacuation of my apartment building i was placed at the Best Western. What a pleasant surprise."

5
baabaa106, Southfield, Michigan 19/01/2018

The management was very understanding of my plight, and they bent over backwards to make my stay very comfortable. The complimentary breakfast was delicious, and the staff very gracious. Housekeeping was very efficient. A great hotel with comfortable rooms, and very good location. Arun was a spectacular host. I would recommend this hotel to friends and family.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you for your Kind reviews and Gracious feel about your Stay, our Staff and Specially for Arun. Over here at our Newly Renovated Premier Best Western Hotel, it has been our continuous endeavor to provide our best services to Delight all our Guests and make their stay memorable. Wishing you a happier and wonderful time ahead. With sincere regards, Rajesh Regional General Manger

"Best Western Best Service"

5
jeffersonburgess715, Southfield, Michigan 18/01/2018

I have stayed here for over one week due to repairs required at my residence. The room is very clean and comfortable. Housekeeping does a great job. The hotel staff provides excellent customer service in going above and beyond their duty. Upper management goes out of their way to insure a pleasant stay. I would highly recommend this hotel to everyone.

"The Sapphire apartments were evacuated 1/5/2018 due to busted pipes and no heat. Excellent service provided by hotel."

5
Brian H, Southfield, Michigan 17/01/2018

Management, restaurant, housekeeping staffs all provided outstanding service! All hotel personnel were friendly and professional when interacting with very emotional and stressed guests evacuated from Sapphire Apartments. The hotel provided Sapphire residents delicious complementary buffet diner one evening.

"Excellent "

5
charlie_lynn1738, Southfield, Michigan 12/01/2018

Recently I have been misplaced from my apartment due to an unforeseen issue and this hotel by far has exceed my expectations. Arun has truly been heaven sent. Perfect hotel great rooms and excellent location.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Charlie, many thanks for your gracious reviews and appreciation of everything that we provide here at our Newly Renovated Premier Best Western Hotel. Wishing you all the very best and your support. With Best Regards, Rajesh Regional General Manager

"Could of been a lot better"

3
jonathona2018, West Bloomfield, Michigan 02/01/2018

The rooms need to be clean a little better. Hair on towels bed uncomfortable probably the worst pillows I have ever slept on at any hotel. The deadbolt on the door was broken. Water was not warm at all when I was taking a shower. Need some work done to their property.

"New Years Eve Celebration"

5
Linda N, Redford, Michigan, United States 02/01/2018

Good customer service, if you want a room with extra space get one on upper floors 15-16, they come with a full size frig and microwave. They have conference rooms that you can use and the restaurant was really nice also.

"Beautiful building! Great view!!"

5
Redmangang1973, Powell, Tennessee 01/01/2018

Great food for breakfast! Great staff! We didn't have a scrapper and they got us one! Beautiful remodel! The location is central to everything! Easy access to the freeway to get to Detroit and to the suburbs. The city view was amazing!

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Season's greetings and Many Thanks for your kind reviews. We appreciate your feedback and glad to know that you had a Wonderful stay at our Newly Renovated Premier Best Western Hotel and enjoyed everything that we offer at our Hotel.. Great Breakfast, super friendly and efficient staff, free uninterrupted Wi-fi, free and free parking etc. We appreciate your feedback and thank you for very correctly mentioning about our easy access to the Freeway, central location and just about 20 minutes away from Downtown Detroit. We look forward to your continued patronage and welcoming you back again. With warm regards, Rajesh Kashyap Regional General Manager

"Tried a suite this time"

4
JJTOH, Ohio 31/12/2017

We've stayed here several times in the past and this time decided to try a suite. The room was huge - separate living area and bedroom (pocket door between them), kitchen area with sink, microwave and full size refrigerator - and pleasantly organized and decorated. The kitchen cabinets were empty, so this is not intended to be a home away from home sort of room. We were comfortable, but it was cold and the windows are not well insulated, so near the windows was decidedly chilly even with the drapes shut. The room was basically clean, but they need to get all of the dead bugs out of the bathroom light fixture. Our stay was around the holidays, which may have accounted for some maintenance type issues. I had to go to several floors to find a working ice machine. The elevators that went to our floor were marked out of order. I am not a fan of the breakfast here at the best of times, but breakfast the first day was dreadful. There were no black tea tea bags. I got out my own and filled a cup, but the “hot” water was cold. When I asked a server (busy chatting with a coworker in the closed adjacent restaurant) for hot water, she told me to put my cup in the microwave. Happily, her coworker was a greater asset of the hotel and without being asked promptly brought a steaming cup of hot water to the table. The eggs were terrible: over cooked, dry and stone cold in their serving dish. Luckily the next day it was better. The front desk staff were uniformly pleasant. We'll be back.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Season's Greetings and thank you for your continued patronage and we appreciate your feedback. We always endeavor to provide our best services to all our guest at all times, and we are sad to hear that you did not have a delightful stay during your recent visit. However, we have noted your concern very seriously and a corrective action has since been taken. I personally assure you that on your next stay you will find improvements to your delight. We feel Honored with your commitment to your future stays at our Premier Best western Hotel and eagerly look forward to welcoming you back. With warm regards, Rajesh Kashyap Regional General Manager

"Nice and comfortable stay"

5
ladonnah698, Akron, Ohio 20/12/2017

Nice, clean, and very comfortable stay. I will most definitely stay here again when I'm in Detroit. The price isn't bad at all. Breakfast was wonderful. Best I've tasted at a hotel. Rooms were very clean, comfortable, and beautiful. . I looking forward to the next stay here

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Seasons greetings and Many thanks Dear Akron for your kind reviews. We appreciate your feedback and glad to know that you had a Wonderful stay at our Newly Renovated Premier Best Western Hotel and enjoyed everything that we offer at our Hotel. We look forward to your continued patronage and welcoming you back again. Thank you, With Warm regards, Rajesh

"Always wanted to stay in a round hotel"

4
bcreff, Northridge, CA 13/12/2017

Stayed here for three nights in August. The price was fair, The rooms were fresh and clean. The staff was friendly, although some of it could have used a little more training. Bright and airy, just hope all of the amenities are open and usable. The pool and fitness center were not open when we were there. The breakfast could have had a little more variety, my wife's big complaint was that there wasn't oatmeal everyday.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Thank you for having stayed with us and providing your valuable feedback. It has been our continuous endeavor to provide our best services at all times at the most affordable price. Just to inform you that we had taken a note of your concern and freshly cooked oatmeal was added in our menu. We look forward to welcoming you back again for a happier experience. With warm regards, Rajesh Regional General Manager

"Beautiful Hotel"

5
Trudy G, New York City, New York 11/12/2017

My children and I stayed here 11/18 - 21/2017. This is a gorgeous hotel. My room was beautiful, clean, and everything was high-end. I was given a gift bag upon arrival with snacks and water. Awesomeness !!! My room had a huge walk-in shower which I loved. No climbing over a tub for me !!! We didn't have a fridge or microwave in our rooms, but I believe they were available upon request. Staff was super friendly and helpful, and my daughter was able to keep her yogurt in their fridge and someone was always available to get it for her. Complimentary breakfast was delicious. They offered a potato mix of red, white, blue and sweet. First time I've had this, and they were delicious !!! Bacon, sausage, scrambled eggs, waffle maker, and many other items. It's great that there's a bar-restaurant on premises. Unfortunately, we didn't have the opportunity to check it out. Only issue I had was getting hot water at the sink. I didn't bother mentioning it to staff until we departed, as it wasn't a huge issue.

Rajesh K, Front Office Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Mr. Trudy, thank you for your very kind comments. You have very rightly mentioned about our staff being super friendly and always there to help and that is our job to make all our guest's feel delighted. We look forward to welcoming you back again and make your stay more delightful and a memorable one. With warm regards, Rajesh

"It became my home for a little over a month."

4
User 11/12/2017

This hotel has been renovated a short time, still missing some items to be totally renovated. What stood out here was the care of their staff, they were kind and made my long stay something similar to home life. The location is very good, close to mall and industries, easy access. Restaurant that works attached and good however, for a month's stay, we needed to look elsewhere. I liked it!

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Mr Martin, We appreciate your feedback and for your kind comments. Our staff send a bunch of thanks to you for your appreciation and acknowledgement of making your stay comfortable and made you feel like staying at home. We are glad that you enjoyed everything that we offer and it's Location and look forward to your Happier return. With best Regards, Rajesh Regional General Manager

"Nice Hotel"

5
Jagjit1982, Edmonton, Canada 10/12/2017

Its a excellent place to stay.perfect view from tower rooms. Free breakfast. Staff is really helpful. Do their best to accommodate guest requests. Fridge and microwave was not available in my room and front desk arranged it immediately.Mr Arun and Rajesh stretch out of comfort to help customer.

"excellent hotel"

5
yossit597, Jerusalem, Israel 08/12/2017

Beautiful hotel, very comfortable and clean. Most polite and welcoming staff. Room was comfotable and had nice amenities like special lighting system and plugs for electricity, USB and other fixtures.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Valued Guest, Tons of thanks for your kind reviews defining our Premier Best Western Hotel to the World in a short and sweet message. We look forward to welcoming you back again and assure you of our best services at all times. With warm regards, Rajesh Regional General Manager

"Poor Communication"

3
GWMtravels, London, Canada 06/12/2017

First thing after booking, I receive an email with an invoice for $30.00. No explanation, and no response to my query. Check in was great, provided with a bit of history of this old hotel and recent rejuvenation. Then I get a document where I must initial half a dozen items, including that I won't have "unregistered guests" in my room after 21:00. Very invasive. The room was excellent, on a high floor looking towards Detroit. Breakfast was also excellent, along with lots of choices where to sit. On check-in I was told that I could charge everything in the Nomad Restaurant to my room. At the bar, I was told not so.

"Room was not clean"

2
mallyndaf, Detroit, Michigan 05/12/2017

My stay is was very disappointing. Nice hotel, however not clean. I pulled the cover back, to which the sheets looked dirty. Thinking to myself, these sheets was not changed. Pull the covers all the way back to find some dirty socks in the bed. Very discouraging! I then call the front desk, I was put in a different room. The comp was two bottles of water. I was very insulted, I just paid really good money for poor service...

"Great stay"

5
219keithk, Lowell, United States 04/12/2017

Great stay. Would stay again. Would like to see refrigerators put inside the rooms. That was the only down side. Staff was great and very friendly. Only about 20 minutes to downtown Detroit. Very nice set-up for breakfast.

"Perfect place to stay"

5
jochenc73, Ludwigsburg, Germany 03/12/2017

Great location, great breakfast and quiet rooms. Room with a nice view, tank station close by. Fitness room is good, breakfast has everything someone needs. Absolut recommendation. Stayed for the fourth time.

"Newly renovated"

5
User 02/12/2017

This is a newly renovated property. Mr Arun and team took very good care of us, and were very helpful! Best Western Premier (Southfield) is especially helpful and convenient for Indians travelling to Detroit. - Dipinder (KritiKal)

"New Upgraded Hotel"

5
BestAccountant, Auckland, New Zealand 25/11/2017

The stay was very chic as the facilities are revamped just recently and everything has been very well tended to from not only the flag level but also the management level for putting attention to detail when it comes to decor. It has had a major overhaul given the pictures we saw for the previous property. The restaurant on premise is great added with free breakfast. To add to it there is a great corridor which showcases the historic old pictures of the city from its origins to where it is today. Very nice touches, warm and memorable stay.

"Thanksgiving/Shopping Overnighter"

4
User 24/11/2017

Stayed at this hotel last night. Easy access just off 696 as you exit Telegraph southbound. A unique hotel as it is circular in shape with 4 elevators in the middle and rooms on the outside so each has a view. 15 stories, used to be a Holiday Inn I think. The hotel has been totally renovated. Checked in about 2:30pm into King Rm on 14th floor facing south. Room was fine, on the small side and lacking fridge and microwave. Heating unit was noisy with something vibrating inside when activated. Turned it off to sleep. Bathroom kind of tight with external sink. WiFi worked well as did large flat screen TV. The included breakfast the next morning was quite good with scrambled eggs, three kinds of potatoes, bacon, sausage, toast, cereal, waffle maker, coffee, orange and apple juice... good selection of offerings. They had water, coffee, tea station in lobby. Free parking, newspapers, lounge area with TVs... would recommend hotel to all and if in the area again would most definitely stay... only thing lacking is a real hot tub and pool.

"Above my expectations"

5
User 21/11/2017

The room was much nicer than I expected. The staff were amazing, and the breakfast was fabulous. I would recommend this hotel for sure. Aron at the front desk treated me like a VIP helping me with a later checkout and held a bag which needed to be picked up when I would not be there. The staff were overall very helpful.

"Quality Hotel, lots of amenities!"

5
kevinlV8354OE, Mountain Top, United States 20/11/2017

The rooms were recently refurbished, lots of space and a quality room. Great for business travel with the lounge and restaurant right there. Friendly atmosphere, compares to any Hilton brand that I've stayed in.

"Excellent stay"

4
User 17/11/2017

Management and staff obviously love this hotel. My husband and I arrived with a visitor in a wheelchair and the manager insisted on giving us a ground floor wheelchair accessible room for the day and another hotel room for the night. This was gracious, thoughtful service that went beyond any of my past hotel experiences. The hotel was spotless and and the room was clean and nicely decorated. I am now a loyal customer and will be returning to this hotel the next time I'm in Detroit.

"Very Nice Hotel for the Area"

4
brettw518, Gambier, United States 13/11/2017

Great and easy location, in particular for my trip. Very nice fitness center and breakfast setup, although the walk to the fitness center was a bit weird, lots of twists and turns through the caverns of the building. Absolutely loved the room. For the rate that I paid, this was the nicest hotel that I have stayed taking price into account. Excellent service at check-in, nice selection for breakfast.

"There are better choices"

3
John M, Moorestown, New Jersey 12/11/2017

I was on a quick business trip to Southfield and chose this hotel based upon its reviews on Trip Advisor. I don't consider myself picky. That being said, this place was barely average. Starting with check-in. The hotel took a "security deposit" which they said would be refunded at check-out. The first time that ever happened to me. The room. i am assuming each room had a separate window mounted heating and air conditioning system. It was noisey and woke me up at night. The bathroom. Adjacent to the entry door. The toilet and shower were in a water closet. If the door was open everyone the hall could hear you doing your business. The bartender could not make drinks. Breakfast was poor. Lumpy dirty looking eggs. There are better choices

"Great service, clean hotel."

5
Kareemsi, New York City, New York 10/11/2017

The place is run with great service and a team of very friendly staff. Room was clean and stocked with extra toiletires. They also offer standard breakfast in the morning. I checked out at 12, but they allowed me stay in the room until 2 pm when they learned that my flight was after 4pm. Great experience overall.

"Pluses and minuses"

4
stephenwA5259VO, Redwood City, California 10/11/2017

Very modern, clean, tidy all around. Breakfast was ok, eggs were lumpy, coffee was excellent. Service in the lounge/bar was sketchy. Entry garnered no interest from any expected to greet and seat me. Food/drink was great.

"Very very friendly hotel "

5
User 08/11/2017

I stayed at this hotel with my girlfriend we came in late and realize we lost are key when we was getting ready to leave we called down stairs and ask them have they seen it or did anybody turn it in. The manager on site walked outside with us in the rain to look for it of courses we didn't find it. We called around and found a place that made car keys. Check out was at 11 they let us stay in are room free of charge until the locksmith came and u locked are door and made the keys which was about 330pm they never once called and ask when we was leaving they o my offer help very very good hotel and staff if you in the area stay there it's awesome and the room is nice

"Great Experience and uniquely different hotel!"

4
carolynn333, Little Rock, United States 31/10/2017

Great experience and very nice/unique hotel. The hotel design was different that what we normally secure but it was perfect for a couples trip. We enjoyed the hotel and free hot breakfast and we were given a $10 restaurant credit but unfortunately did not have a chance to use it. However we heard great things about the food there...maybe next time.

"VERY DISAPPOINTING! Not what you would expect from a "Premier"!"

2
FYLHACK, Fort Wayne, Indiana 30/10/2017

This hotel did not live up to the "premier" standard. I've been at BW Plus' that were better. The only thing premier about it is the building itself, the amenities and desk staff were lacking for sure. First of all, at check in the gentleman checking me in, Arum, who appeared to be the manager picked up my 2 travel cards that were to be applied to my room and looked at them, but then didn't apply them to my bill. He then tried to run my card for the full amount, which bounced the card since i was not prepared to have that much charged on it. Then announced to me and everyone in the lobby that my card was declined. It took a few mins for me to figure out that he had never deducted the travel card amounts from the bill, very embarrassing! While checking in, which took over 30 mins, even tho i told them i was in a hurry, a guest came into the lobby with his ice bucket from the room saying he couldn't find ice anywhere. The desk staff told him ice machines were on all the odd floors to which he said he knew and the ones he went to didn't have ice, so they filled his bucket in the restaurant. Later i went thru the same thing, tried 4 floors before i found some, waiting on a painfully slow elevator each time. I mentioned it at check out and the girl behind the counter said "We had no idea!" i said yes you did, a guy had the same problem yesterday when i was checking in to which she said "Well i don't know about that" Also the breakfast was terrible! The breakfast area looked very nice with fancy metal holders for the hot items and whatnot. But there were only 4 hot items, eggs,potatoes, some "hash" type thing and an empty bin that said it should have bacon, very disappointing! At least there were the ever present waffles to eat, but not what i expected from a "Premier".

"Great new hotel and staff"

4
Kim F, Toronto, Canada 29/10/2017

Great value for this property and really enjoyed the staff. The location was very good for outlet shopping as well. The restaurant/bar on premise was quite nice as well, it was convenient having this on the premise.

"Great hotel at an amazing price"

5
elizabethlG596UO, Burlington, United States 28/10/2017

If you're in the greater Detroit area especially in the western suburbs, consider this Best Western Premier. It's been entirely redone and done well. Wonderful staff. Amazing value that includes breakfast. Quick access to 696. We were surprised at how great it was. Disregard reviews from pre-refurbishment - mid-2017.

"Nice place to stay in Southfield Mich"

4
BIZETRAVELER, Boston Ma 27/10/2017

This newly renovated Holiday Inn now a Best Western Premier while having growing pains is a lovely place to stay. It is clean and, nicely appointed. It is in a very accessible location near Telegraph and 10 mile. The staff is excellent and they try very hard to please.

"Great Experience!"

5
User 26/10/2017

I've had the pleasure of staying a many hotels. Hospitality in the hospitality business seems to going in the wrong direction. Not this hotel... the staff is very friendly and accommodating. Lawanda, Arun, Janelle and the entire staff are simply excellent! The free parking and restaurant makes it great for those who come to visit me while I'm in town

"Awesome Property"

5
User 25/10/2017

The hotel lobby is very quaint and boutique. Very clean and modern. There is a waterfall that provides a nice ambiance. The restaurant is amazing, 5 star!! The rooms are very cozy with great décor!! Lighting is AMAZING and the rooms are technologically advanced. They provide EU charger conversion so no need to bring adapters here. The workout room was very clean and open. The banquet rooms are over the top, great to consider for a wedding or big party!! The most amazing part...FREE BREAKFAST! I felt like I was at a 5 star Marriott or Ritz! Very impressed! Great Price points also!!

"Very Friendly Staff & Quality Accomodations!"

5
brianmA3732EF, Pictou, Canada 25/10/2017

This hotel was close enough to all the Detroit functions that we wanted to attend. The staff were all very friendly, and the rooms were of high quality with very new renovations. We did have an issue with Hot Water to our room, but the staff was very quick to remedy the situation by providing us another room.

"The experience..."

5
La Tia C, Chicago, Illinois 23/10/2017

It was an excellent experience. I would definitely return to this property. The front desk staff were very accommodating and professional. The property was clean and inviting with an excellent aroma. The aesthetics were pleasing with fresh flowers in the foyer. Dr. Collins

"Very nice"

5
Ronpariser, Naples, Florida 22/10/2017

We were visiting family in Royal oaks. Very convenient. A good complimentary breakfast was included. Service was great all over hotel. Clean and quiet. Bathroom small but nice shower. Comfortable bed.

"Excellent Experience"

5
Mark B, Albuquerque, New Mexico 18/10/2017

I would recommend this hotel to anyone needing accommodations in the Southfield Michigan area. The staff is professional and very helpful. This property is well kept and inviting. The rooms are comfortable and the amenities are top notch. Thank you!

"Very nice hotel freshly remodeled "

5
Jillybeenn, So. Calif. 10/10/2017

We recently stayed here for a few nights and it was nice. The entire staff was attentive and very friendly. We met the owners while we were in the lobby. The rooms are very clean and updated. Parking was easy and available close by. Breakfast was stocked and staff was there if you needed anything. I'd stay here again if I come back to the area. It was very centrally located for everything we had to do while here. Troy was 9 miles away and royal oak only 7 miles. Great job to the new owners, you've done a great job updating and hiring good help.

"Great Stay"

5
Z2550ZWelaines, Lincoln, CA, United States 09/10/2017

We met for a funeral - family arriving from NY and CA -- 5 rooms. The rooms are fresh and clean, the beds comfortable. The restaurant offered enough selections to satisfy adults and young people alike. A great stay. It will be my Michigan destination!

"The Early Bird DOES NOT catch the worm"

4
908shannanm, Atlanta, United States 09/10/2017

I like the appearance of the renovated Best Western Premier. The upgrades were nice. I arrived after a long day of travel at 2am only to disagree with the front desk person who wanted to charge me for arriving "early". My reservation was for Friday and the hotel was not in a sold out or capacity scenario, so I was not sure why they wanted to charge me for coming early. Although I did see the charge posted on my credit card anyway despite the agreement for me to discuss it with the manager when the manager became available, upon check out the clerk did remove it. A different person from who checked me in. Oh, forgot to mention I was given the room key and checked into a room that already had occupants. I am sure to be awakened at 2am to a stranger coming in was not ideal. I went back down to the desk and told them the room was occupied. Which makes me question their system a bit. Check your bills before leaving for accuracy. Other wise, the property itself was great.

"Charged twice for my room and after speaking with 5 different people, including the issue is still not resolved"

1
18serinas, Warren, United States 06/10/2017

I booked a room for 2 nights. The 2nd night was booked separately using rewards points from my credit card. Upon checkout, the hotel charged me for the 2nd night even though it was already paid for. I immediately brought this to their attention. They took my cell #, reservation # and email address and assured me the charge would be reversed. I've called back 3 times and spoke with 5 different people and it is still not resolved.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Ms Serinas thank you for your review as this gives an opportunity to unfold the reason that caused this situation in the system. It was multiplicity of booking sources. Per our records, you first made a booking through the central reservation system. Then again it was advised to be changed as you made a prepaid booking through Expedia. Then for some reason the Expedia booking converted into a no show. So the system charged for the night. However, we were informed of this on the 5th of this month and on the same day we conferred with Expedia and sorted the matter and refunded to you the amount due even before we could get it square off for our accounting, with Expedia. We did it so that you did not have to wait for any time. We would encourage you to check your bank records which will take will eliminate your concern. We sincerely believe in guest delight and our team is centric on it. Irrespective of what happened, we take the ownership of any trouble experienced. For us the customer is always right! Therefore, we would like to apologize and would like to return to us for a delightful experience. Best regards.

"A Very Pleasant Stay"

4
User 02/10/2017

The Southfield Best Western is a very nice hotel for all types of travelers. Our rooms was well decorated with possibly the best the best shower ever. The bathroom area is small and could use a shelf or two for personal toiletries. The room seemed to be quite sound proof. There are several elevators which allows for quick trips up or down. The hotel is situated in a convenient place to reach all areas of Greater Detroit. We will definitely return.

"Amazing Experience! Best Party and Hotel"

5
RobertBeastmode, Mount Morris, Michigan 02/10/2017

This hotel is awesome very nice layout in room very upscale decor; shower in bathroom is extra large. The front desk staff extremely helpful and nice. If you are looking for an upscale hotel with an amazing breakfast this hotel is "FIRST CLASS"

"Home away from Home"

5
User 30/09/2017

While staying at this hotel, I had the best customer service experience. I met several wonderful staff members. They helped me through out the entire process from check in to check out. The owner of the establishment came out personally to introduce himself and he was just as personable as the staff members. I am currently 5 months pregnant and he made me feel comfortable knowing that their have 99.8% bacteria resistant TV remotes and follow a practice of Ultra Violet Sanitization of bed mattresses and other hard surfaces to make these 99% bacteria free. I would definitely be back to stay here again and I recommend this hotel to be the hotel of choice for anyone wanting to stay in this area.

"Fantastic!"

5
User 28/09/2017

Night one was at a crappy Holiday Inn, worst I've been in. Coworker told me about the Best Western right by job site. Went in and was very happoy I did so. Staff was amazing, every one of them. Entire hotel was newly remodeled and well one. Rooms were very nice and all the little extras were very well done. Small gripe, 4 small pillows! Included breakfast was above par for the chain. My only hope is that I get another chance to stay here!

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Mr Dan, many thanks for your review and kind comments. We would like to inform you that we have a 'Pillow menu' that provides different types of pillows that suit our guests. Next time, you can ask for more pillows or different type of pillow that would suit you. We are very guest-centric hotel and that is the reason that we have become no. 1 in 20 Southfield hotels in such a short time on this site as per guest ranking. We look forward to your return for more delightful stays. Best regards.

"Quick get away. "

5
aj5of6, Columbus, Ohio 27/09/2017

Dropped of a third year student. Ok I was to tired to drive back home so we found this place on trip adviser and it was a great pick. • So about the hotel the first thing is very clean • we had a Eletric smell in our room so we called the front desk. ( right away) The manager came right up and call someone to look into the problem. We were given another room right away. • The new room was just as clean and as nice as the other ( my wife love it to) •The lobby is very clean • Th ground worker was out cleaning and feeling the fountain. • For a quick stop the was a great place to stay and we will be back again. •there were newlyweds just coming in when we got there also. •one last thing the was a young lady that come in and went to the front desk and was very vulgar and the desk clerk was very Professional the time of the rant and she left. I do not know what was going on but he handled it great and with style.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear guest, tons of thanks for your review and encouraging comments. We have shared your comments with our team and they send their bouquet of thanks to you. We look forward to your happier returns. Best regards.

"Best hotel experience "

5
User 24/09/2017

My husband surprised me with a getaway weekend for my birthday which started at the Best Western Premier hotel. Just driving up to the cylinder building was breathtaking in itself but that was just the beginning. As we walked in, we were amazed with the beautiful decor that immediately made us feel like we were in a 5 star hotel. Not only were we greeted by their amazing staff, but the hotel owner JC welcomed us and gave us a complete tour and history of the 12 week old hotel. Talk about feeling special...JC and his staff truly did. The rooms were gorgeous and had very comfortable beds. The gym was actually a gym...not just a closed in room with a couple of machines. It was in a spacious and bright room with great views. The free breakfast in the morning was absolutely delicious. It felt like we were eating in a restaurant instead of in a hotel. We have stayed at plenty of hotels but Best Western Premier is by far the best one we've stayed at in the Midwest. If you are looking for great quality, friendly staff, and beautiful ambience in the Southfield area, then you definitely should plan a stay there. The only problem we had was we didn't want to leave. We loved that place.

"Great Comfortable Stay!"

5
W8021YJanthonyk, Lake Geneva, United States 23/09/2017

Convenient location, Great amenities, Great Staff I'll be returning. Very nicely improved property. All the services that you need. Easy to get on and off the interstate, quick trip to airport. Everything you need.

"So clean and classy!"

5
vesemir, Grand Rapids, Michigan 21/09/2017

My boyfriend and I saw a concert in Detroit and stayed two nights here. Both being hotel employees, we were excited to be the guests this time. We were nothing short of impressed with this hotel. It is priced modestly but makes you feel spoiled. Just walking in to the main entrance you can tell that more than a modest amount of money was put into renovating this hotel. We had a high floor room with a gorgeous view, comfortable bed, and spacious shower. Despite the large look of the hotel, there seems to only be about 8 rooms per floor and we had no issues with other guests or noise. Great TV channel selection too! Breakfast was so so delicious, incomparable to what is offered by the hotels we work at. My boyfriend and I took advantage of the sauna but the hot tub was not working when we stayed. The GM personally introduced himself to us and we were offered a tour of the hotel, which we are looking forward to during our next stay. We are looking for another excuse to stay another night!

"decent hotel for the money"

5
P18QGrobertc, detroit, United States 20/09/2017

i guess as good as it get for detorit michigan but overall pretty nice place. i would go again the staff was friendly and a clean room there was a add on charge for no reason we paid cash for our cocktails so no reason why a extra charge should of been on our room bill. when we asked about it they had no clue and did not give the 70 dollar charge back

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Mr Robert, many thanks for your kind review. We indeed are the most affordable in our category but with a five star experience, brand new, most friendly hotel in the City of Southfield. We would like to check the restaurant records and take care of it as this is for the first time such items has come up. Can we have your room number please to work on it immediately as guest delight is our most important goal. You could email the details on [email protected] Best regards.

"The Best Western is the Best"

5
BarbaraPettway, Maryland 19/09/2017

My family and I went to Detroit for a funeral and Best Western did not know this. You would have thought they did because they gave us the Royale treatment. Everyone was amazing. I will definitely chose them again. Thank you BW. You made a sorrowful time bearable.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Galaxy of thanks for your kind review and appreciating what we are. We look forward to you returns for a better cause next time for a delightful stay again. Best regards.

"A very good BW hotel"

4
Adele M, Congleton, United Kingdom 12/09/2017

We stayed here one night. This is a very good BW hotel. It is very modern, rooms are well decorated, clean and comfortable. The bathroom was a little small but very functional. There is an onsite bar and restaurant. We ordered burgers which were excellent. All the staff we encountered were very professional, friendly and helpful. The hotel is near a major road and there is some road noise but not sufficient to put anyone off using this very good hotel.

"Felt at home"

5
719balakrishnanr, Bangalore, India 11/09/2017

This was my second stay in a span of two months, management took care very well and made me feel at home, room was very clean and would recommend it as best location/property to stay at Southfield, Detroit.

"Below Premium Standards"

3
iliketravel99, Toronto 11/09/2017

This is the first BW Premier I've stayed at, and I was slightly disappointed compared to other hotel chains. Don't get me wrong, the hotel and my stay were fine, but the overall feel within the hotel is not the same as other brands. Regardless, staff were friendly, room was clean, bathroom clean (although small). Breakfast was standard, but again not at the level you expect from a "premier" hotel.

"Best in Michigan!!!!"

5
C9261WVdeboraha, Beltsville, Maryland 09/09/2017

This property is in a very good location, staffs are friendly and welcoming, clean rooms and great breakfast. Check in and check out was easy and fast.The interior is decorated beautifully my overall stay was enjoyable. A gentleman at the front desk gave me a bag with two bottles of water and two packs of chips to snack on during my conference call. I love this place. Best Western Premier Detroit Southfield Hotel!!!! This is where I will be staying for business or pleasure while in Michigan.

"A hidden Gem"

5
jamessD8671EV, Grand Rapids, Michigan 09/09/2017

This is an outstanding hotel. Some complain that the rooms are small. OK, a little smaller, but with the king bed and one wall is all glass with a view, it didn't have a feeling of small. It was comfortable, very clean and wonderful beds/pillows. Hope all the positives don't make the rates go up, as the location and hotel are a good value.

"Still needs work"

4
JJTOH, Ohio 07/09/2017

We spent a couple of night here while in the area on a family matter. Our experience was uneven. This is a 60's type circular hotel property that has been rehabbed. The location is convenient to freeways but is otherwise noisy and congested. On check in, the two front desk people were both new - one was being trained and the other said he had relocated to the area a week ago - and were unfamiliar with the rooms. When we got to ours, on the highway side with a traffic view, the carpet had not been vacuumed in a while. There were crumbs all over the floor. Our request for another room was unavailing even though the hotel was not very full. But a kind person from housekeeping eventually came up and ran a vacuum cleaner. There is neither microwave nor fridge, which is pretty unusual even at a lower price point. The room decor was fine. You could still see remnants of the past life, like a broken window seal that clouded half of our windows but overall they were not bad. We were bothered by hall noise several times. But the bed was comfortable, which made up for a little noise. Breakfast was not what one would expect at this price point. If I had to use one word, it would be "stingy:" supermarket bread, food service microwaved scrambled eggs, food service bulk items throughout. It was pretty basic. The hot trays were never more than about a quarter full, even when refilled. The bacon, though, was excellent. There is coffee in the lobby of the instant variety. Checkout was very slow - more inexperience. We'd return if the price was consistent with our expectations.

"Updated, clean and they have thought of everything!"

5
Sanburn1016, Livonia, Michigan 07/09/2017

I went to this location looking for a space for a large engagement party. As someone that plans events often, I was blown away by the different spaces and the amenities for events. They can really host an event of any size. The place is gorgeous and not like other places in the area. It is a great option to have an event in a hotel, so guests don't have to travel. I got a tour of not only the event space but also the rooms. As someone that travels for work, it was great to see all of the updates they have in the rooms. They even have a feature where you can show your presentation on the TV in the room to see how it will look, this is great.

"One of the best hotel experiences EVER!"

5
Suzanne F, Grand Rapids, Michigan 06/09/2017

I recently had the pleasure of staying at this hotel for a business trip. The hotel was booked by a colleague so I was completely in the dark of what sort of hotel we'd be staying at until we arrived. We were immediately greeted by JC and his extremely gracious staff. JC was the MOST welcoming hotel manager I've ever encountered. We had a lovely chat and he made sure to tell us about all of the hotel's amenities and special features that they carefully appointed in each room. We were each given a small gift bag with snacks and water - which was a special treat given I had traveled a bit that day and had been in an all day meeting before checking in. The room did NOT disappoint. Everything was meticulously cleaned and the finishes in the bathroom and the lighting in the bedroom ... all were just exceptional. The included breakfast the following morning was actually DELICIOUS. Hotel breakfast is not generally my favorite - but the eggs were well prepared, the potatoes well seasoned... I just can't say enough. If I ever find myself back in Southfield I will MOST CERTAINLY stay with JC and his staff. It was one of the best hotel experiences I've ever had.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Galaxy of thanks Ms. Suzanne for your detailed and encouraging review. Our owner JC and the entire team send their thanks to you. Staying with us is not just a stay but it is an experience. We look forward to your returns for delightful experience with us. Best regards, Rajesh.

"Great experience!"

5
User 05/09/2017

Our room was great and the staff very attentive but not over intrusive. The facility was visually appealing. Great view. Bar and lounge very comfortable, food and service was welcoming. Recommend this location to everyone. Easy access to down town and the different happens around the city.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Bouquet of thanks Mr Hayes for your kind comments. Our team is guest-centric. We are just 12 weeks old. We look forward to your support by returning to stay with us from this stage of our infancy. Best regards Rajesh

"NON-RESPONSIVE MANAGEMENT"

2
rhkfwain, Ludington, Michigan 04/09/2017

I recently (July 31st) had two rooms on Best Western Rewards Points. About one week later I noticed charges of around $30.00 per room were made by this property to my credit card. I made multiple calls to this property and each time was told that the manager was not in and would return my call later. This went on for about two weeks...me calling and being told the manager would return my call later. The call never came. I finally had to get Best Western corporate involved and about a week later, my card was credited for both charges. I am a road warrior, averaging around 140 nights/year for past 30 years. BW was always a third or fourth option for me but I did stay enough times in 2016 to earn their highest reward status (Diamond?). Because of this experience not only will I no longer stay here but I will most likely never stay in a BW property again. I don't have time to chase problems like this. The property was very nice, wifi worked well, and the room was clean. Breakfast did not have many healthy options for someone eating a whole foods, plant based diet (no oatmeal or 100% whole grain bread). My two primary hotel chains (Hilton and IHG offer both. However, I will not stay in a property where the management does not respect the customer enough to return calls to resolve a problem.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Guest, first of all my personal apology to learn of the difficulty you faced. In fact, it has come to my knowledge for the first time from your review. Being just 8 weeks old when you stayed with us, we had very new staff and it seems that one of those caused this negligence. I personally enquired from all of the staff but none was aware of this case. It shows that your situation was dealt by one of staff who we removed for our team for not been an individual befitting our guest centric team who is always dedicated to delight our customers. We select individuals who promise to deliver but sometimes the selection turns out as wrong. Please be assured that this is a solitary case and we are sorry that you suffered from this. Now we have a matured team who is fully geared towards guest delight. We would therefore request you not to judge us from this stray case and stop staying with us. We look forward to your return for a delightful stay. Best regards. Rajesh

"Travel Agent Review"

5
LTD0724, Detroit, Michigan 30/08/2017

I recently toured this newly renovated hotel. What a new hidden gem for the cities of Detroit & Southfield. This property is glowing once again, a massive improvement over the previous Holiday Inn brand. All rooms have a king size bed; the handicap rooms are spacious; property has many conference rooms; banquet rooms are beautiful; food is delicious (full service restaurant &bar) & room rate is affordable & includes a full complimentary breakfast. These are just a few of the amenities one would find at this property. The staff and business maker (J C) were very helpful and personal. Whenever possible, I will recommend this hotel to my clients, family & friends.

"Gorgeour Hotel"

5
too2sweet60, Redford, Michigan 28/08/2017

Nicely decorated rooms. Great view of the city, all the way to the Ren Cen. I especially liked the handicapped accessibility that this hotel has to offer. The staff was very attentive and professional.

"Beautiful Places to stay in Michigan"

5
traylow902, Redford, Michigan 27/08/2017

This hotel has a great view from every room. The luxury feeling that you get when staying a this hotel will leave you feeling spoiled. The food was excellent and very affordable. The ballroom space will offer a great event space for everyone. I would recommend this hotel to all of my clients when looking for a place to stay in Michigan.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Many thanks Dear Guest for your kind review. We have created the hotel as a truly luxury hotel having spent $ 15 million only on the total renovation of interiors and exteriors and keeping the shades and hues very contemporary. We are currently the most affordable hotel for the "Premier Life" experience in Metro Detroit. Your observation for the event spaces is apt as with 20,000 sq. ft of varying sized room, we are able to cater to requirement from 10 persons to 1000 persons. We look forward to your delightful return. Best regards, General Manager.

"BEST WESTERN OVERNIGHT STAFF"

4
Kelvin W, Acworth, Georgia 27/08/2017

The BEST WESTERN OVERNIGHT STAFF, was very rude and very unprofessional. Would not allow paying guests to have their visitors in room. When asked why not the staff on duty said thast it was best western policy. How embarrassing was this for me. And I was tralvering on military business in full military uniform and so was my guest. Never will I stay again.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Dear Guest, sorry to hear that our overnight staff was not to your expectation.This is first time that we have heard this. We love military personnel and have many of them staying with us. Let us take this opportunity to reproduce our night auditor's notes what happened with one of our guests and then explain our policy. "On the night of 18th /19th Aug.at approximately 0200 hrs a lady came in asking for location of the elevators and said she wanted to meet a lady friend. She was politely informed her that unregistered visitors are not allowed in guest rooms after 10pm but she can meet her friend in the lobby. The friend that came down turned out to be a man not a lady and asked where his sister was. They sat down in the lobby and chatted for a while. He asked if his guest could go to his room and was told that yes, provided she registers as a hotel resident with her ID. Both of them discussed for sometime and then she tendered her ID and was allowed to go the room. However,I saw her leaving the hotel after 15-20 minutes." Sir, the above situation may or may not relate to you. However, if it does, we wish to mention that we are a highly conscious hotel for guest's security. For the security reasons, we follow the practice that no unregistered guests are allowed in the rooms. Any guest can however be met in the public areas or registered with us with their ID to be allowed in the room. This helps us support the anti-human trafficking activities. We know that being a military man you could not be linked to any such activities but our staff follows the rules irrespective of the personalities. Please do not feel individually affected by our policy. This is for general safety of all our guests. We look forward to your return. Best regards. General Manager

"Hidden Gen"

4
754debbye, Royal Oak, Michigan 26/08/2017

Recently spent time here. The rooms are very contemporary, the ballrooms and meeting rooms are very nice. The gym has a lobby or waiting room next to it and the entrance is very elegant. Overall, this is a 3.5 star hotel with a 4 star atmosphere.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Many thanks Ms Debbye, for your kind review. We are happy that you like our hotel and the atmosphere. We look forward to your delightful return. Best regards, General Manager

"New and quite the treat"

5
Gay T, Sheffield, Massachusetts 24/08/2017

Staff was very attentive... almost too much. Place is spotless, breakfast is among the best I have ever found at a Best Western. Room was elegantly laid out and very comfortable. Not much more to say --- other than try it yourself.

"Kelly Lewis, Travel Agent "

5
User 23/08/2017

Gorgeous property staff welcoming and knowledgeable. The site inspection was worthwhile and the owner JC was personable and professional. Wonderful place and they are still adding more to the property. A Must See!!!

"What a great makeover!"

5
Michael T, Walled Lake, Michigan 23/08/2017

My last visit to this Best Western was a real treat. The rooms I saw were in great shape and the views really showed off the city of Southfield, MI. The work out room and meeting rooms are really classy. Great spa and sauna! I also enjoyed my lunch in their restaurant! Can't wait to stay there with my wife. Hope they have entertainment sometime.

"Great Home Away From Home"

5
jenniferoldenj, Forestville, MD, United States 22/08/2017

My stay at Best Western, Southfield was great. The service was excellent from the front dest, housekeeping, servers during breakfast and even the maintenance staff. Everyone was professional and very pleasant to deal with. The rooms are beautiful and the bed was very comfortable. A great place to return to after a challenging day. As a female traveling alone, I felt quite safe here. My only complaint would be about the inconsistency of the internet access. Sometimes it worked and sometimes it did not.

"Stunning renovation"

5
dkteller, Eastpointe, Michigan 22/08/2017

I had the pleasure of touring this property recently. The transformation is amazing. I couldn't believe I was standing in the same hotel that was the Holiday Inn. Everything is clean and elegant. The rooms are comfortable and clean. So much thought went into the design and features of this hotel. The staff is welcoming and attentive and eager to help. The restaurant is wonderful. The décor is great. I can't say enough about this property. I am a corporate travel agent and would not hesitate to book my clients here. Even our VIP travelers would have a hard time finding anything wrong with this hotel.

"Comfortable, Nice Rooms"

3
B2493DYkathyl, Concord, New Hampshire 17/08/2017

The staff was very welcoming when I checked in. The room very nice, nice bedding, comfy bed. Small bathrooms and showers controls are out of reach with the glass wall so you have to step into the shower and get sprayed with cold water to turn it on. There are plenty of outlets on the desk and next to the bed. I ran hot water for tea through the coffee machine and my tea tasted terrible - I found a used coffee filter still in the machine - so check that carefully. The elevators are pleasantly very fast. Very parking. Breakfast is fee - hot bar with scrambled eggs, bacon, home fries, and all the cold stuff too. A restaurant is on site, but if I stay here I won't eat there. The meal was disappointing - and there is not a large selection on the menu - little for children. I booked this hotel thru hotels.com and got a room along busy Telegraph Road and across from the elevator.

"Great Stay"

5
rogermichaels806, Traverse City, United States 17/08/2017

The room was very clean and the customer service was great every one that we had contact with was also very friendly. This establishment is not to far from Comerica Park and easy to find. We stayed because we took in a Tiger's game, very easy to find and not far from the highway. I would highly recommend this establishment to anyone and will stay here again when we take in another Tiger's game or a weekend get a way to the Detroit area.

"Clean, new and welcoming"

4
gettygirl, santa rosa, CA 16/08/2017

In case you are only going to read the first line of this review, know that the beds at this hotel are high end mattresses and extremely comfortable and the rooms have nice black out curtains. We were recently in Southfield, MI for a family event. We have stayed at another large chain hotel in the past but were not very happy with that property so were searching for another option when we came across the listing for BW Premier. Our family knew that the property had recently opened after being renovated from a closed hotel but other than that had not personally visited the property. Based on reviews, pricing and location we decided to try it. We are so happy with that decision! The owners and management of Best Western Premier have done a wonderful job in creating a beautiful property without loosing the personal touch. The lobby is nicely appointed and we were immediately welcomed by a personable staff member. Kudos to management in their selection of staff and training because LaWanda was so professional and helpful during our early check in process. Our room was clean and nicely appointed. Having the toilet and shower separated from the sink area made getting ready a lot easier for two people in a room. The walk in shower as opposed to a tub with plastic curtain is a feature I appreciate. The bed was extremely comfortable, definitely not your average hotel mattress. Breakfast (included) was average but seating was available in a nice lounge/restaurant room. We will definitely be staying at this property again. Thank you to the management and staff for a very nice stay.

"Great value, lounge and breakfast!"

4
User 15/08/2017

I was pleasantly surprised and have already recommended to co-workers who disappointed with their hotel in the area. The front desk staff, breakfast staff, general manager and team in Nomads all ROCK!

"A new and and wonderful place"

5
User 15/08/2017

I stayed here to be close to where I had to be..The staff were awesome and the rooms were very clean and updated..I would reccommend staying here..I will come back in the neaar future and tell those who have to come up to stay at your hotel..

"Very good hotel in good location"

4
richolmy, Glen Ellyn, Illinois 07/08/2017

This hotel is exceptional in many ways. Recently redone, the facility has a good location and has many quality appointments. It is priced as a real value. We will stay there again. R. Olmsted Glen Ellyn, IL

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you very much Dear Richolmy for your kind review of our hotel. You are right that we are in a great location on Telegraph just 0.5miles off I 696. We have kept us at a very affordable price to provide you five star premium accommodation and service at a three star rate as appropriately defined by you as " real value". We look forward your return for a delightful stay. Best regards.

"Extraordinary"

5
User 07/08/2017

The old Holiday Inn in Southfield has been given a second life, and wow! Having interviewed and researched many businesses in my career, I can spot an extraordinary one from miles away, and this new hotel, banquet, conference, seminar and restaurant complex certainly qualifies. I would urge any traveler or business in the area to pop in and take a look. The amenities and technology are over the top, and the beds are like a narcotic. Chances are, you will find the owner, J.C., at the front desk. And the Nomad Grill adjacent to the hotel has some delicious offerings. I recommend the open face meatloaf sandwich!

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you very much for your encouraging review. We have spent $15 million for totally remodelling the property and recreating this Iconic hotel. Our restaurant is managed and staffed with the employees who worked with Coach Insignia in RenCen, downtown Detroit and they provide great menu. We look forward to your delightful returns. Best Regards

"Clean and Friendly Hotel"

5
I5484COsusank, Livonia 07/08/2017

This hotel has been beautifully renovated. I stopped in to see a couple rooms for family that is coming in from out of town. Amber who is in charge of housekeeping, showed me the rooms and also gave me a tour of the hotel. Amber was very nice, friendly and knowledgeable about the hotel. Amber introduced me to the owner JC. The owner JC asked me to sit down to talk to him. JC and I had a great conversation about the hotel. I have never had a owner do this. JC gave me his business card for future use. JC was very friendly, nice and made me feel important to him, as that is how he is to guests of the hotel and his staff is the same way. There are amenities such as special soft lighting in the rooms, guest laundry area, etc. I hear that the restaurant Nomad is excellent, can't wait to try it. I will definitely have my family stay here when they are in town. I would highly recommend this hotel to anyone.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Many thanks Ms Susan, for having been to our property and walked through each corner. Even more thanks for encouraging us with what you saw and felt about our super friendliness and newly rebuilt property. we look forward to your return for a delightful experience. Best regards.

"Marketing Director"

5
User 06/08/2017

This hotel will surprise you! It's been completely redone and it's beautiful. They have thought about everything a traveler could want...it's very very clean, the rooms are beautiful, the staff is very friendly,and they have a great restaurant! Every guest is greeted personally with a handshake by the owner/operator. If you need anything...they will track it down for you. Top notch.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Many thank Ms Rebecca, for your kind review. We are very happy that you liked what we have done in our new rebuilt of this iconic property. We super-friendly teams sends their thanks to you for your appreciation. Our restaurant is staffed by award winning team. We look forward to seeing you again for a delightful stay, Best regards.

"Superstar not just a 5*"

5
User 06/08/2017

Everything was marvelous . Had a great time. Will 100% recommend. Must register for Best Western Rewards which never expire. Couples can enjoy the ambient lighting especially done for them in the rooms.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Tons of thanks Ms Martha for your kind review. Our team is delighted with your comments and sends you their gratitude. Yes, we have provided an ambient or mood lighting in the rooms to be able to have a relaxed and happy ending of the day. We look forward to your delightful return. Best regards.

"Absolutely Amazing"

5
afherrick, Southfield, Michigan 03/08/2017

I was recently given a tour of this magnificent facility as well as had, lunch in the restaurant and I can say that it is a place I would stay at here in Southfield. The lob by as you walk in gives you a relaxing feeling. The staff are super nice and make you feel welcomed.

""WOW" A Hidden Jewel""

5
kgsg1949, Alexandria, Kentucky 03/08/2017

I can't began to talk about what a wonderful hotel and experience. This hotel has been completely renovated and has only been open for a couple months. It is absolutely beautiful from the entrance to the lobby to the rooms to the dining room. We were greeted by the owner (JC) who personally helped us carry our luggage to our room. The entire staff was extremely courteous and helpful and when we left insisted on helping to take our luggage to our vehicle. The hotel is in a great location and I will stay again and "HIGHLY" recommend.

"Ultimate Customer Service!!!!"

5
jhannan669, Atlanta, Georgia 03/08/2017

Although I travel weekly as a Corporate Trainer, this was my first time staying at a Best Western brand. I normally go to a different brand but they were all booked for my week's stay.After carefully reading the reviews online and looking at the location I reluctantly booked this Best Western Premier location. Much to my surprise!! When I entered the hotel I was greeted with such positive energy that it was overwhelming for a moment. I literally thought I was being "punked". I have NEVER experienced this type of customer service, not even in 5 STAR brands!! The owner not only greeted me, he made a point of thanking me for choosing them and offered me a cold beverage from my long day. I was escorted to the elevator and once I turned the door of my room I was AMAZED! The room was not only beautifully decorated but very clean and the bed was AWESOME! I felt as though I was at home in my master suite. The decor is very rich and the towels are thick and snow white! The hot breakfast was delicious and nothing like other brands. It was thick cut bacon instead of the paper thin and the other breakfast items were fresh and just like homemade! Now back to the customer service.....Every day of my week stay, I was greeted by name and asked about my day! The entire team was polite and delightful! I had lengthy conversation with the owner and we determined that we had similar training in the area of customer service.I could go on and on about this hotel but my advice to anyone is to make this hotel your NUMBER 1 choice for Detroit Michigan and its surrounding areas. You will NOT be disappointed. I will be back next week and I will ONLY stay at this hotel!

"Wonderful Getaway!"

5
anetra841, Detroit, Michigan 03/08/2017

My husband and I visited this Hotel and were very impressed. He is from Detroit and remembers when this hotel was a Howard Johnson and how the hotel was in such disrepair for so long. It has now turned into a gem for the city. The meeting places, conference rooms and bonus rooms are amazing. One of the property owners gave us an impromptu tour of the property and we very impressed with what they have done. The rooms are nice and stylish, the bed was comfortable, the view was amazing. We could see all the way Downtown Detroit and saw the sunrise the next morning!!. I recommend this hotel to all and will visit again very soon.

"Great Place"

5
User 02/08/2017

Excellent service and stellar restaurant! Has to be one of the top Best Western hotels in the country. The staff really goes out of there way to make sure you're taken care of. Conviently located if visiting Detroit region and close to freeways.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Many thanks for your encouraging comments. We shall strive to make ourselves the best hotel in the brand. We love to always treat our guest with warmth, dignity and respect. Guest delight is the mantra for our team. We look forward to your stays with us in future and until then we will miss you.. Best Regards

"B. PERKINS "

5
User 26/07/2017

This is a awesome new Best Western hotel. Incredible staff, room & restaurant. The GM even greeted me during my Check-in. I will definitely be back when I'm in the Detroit area. The fitness is state of the art. Thanks to everyone! !

"Great experience"

5
crowleydeborah, Livonia, Michigan 26/07/2017

Excellent customer service, and I love that the owner greets you as well. Very nicely renovated. Great experience! The location was very clean, and I love the décor. It was also cleaned outside as well. Great parking location and easy access.

"Amazing stay"

5
Kimberly R, Taylor 25/07/2017

This hotel is by far one of the best that I have stayed at in a while. The staff was awesome. From the very start I felt welcomed. I was met with such friendliness and professionalism. The rooms were clean and so very comfortable. Te bed is a major plus at this hotel. Best sleep in months. They offer a great breakfast in the morning as well.

"Beautiful and Friendly Hotel"

5
calldonnac, Sylvan Lake, Michigan 24/07/2017

This hotel has been beautifully renovated with a lovely lobby and open floor plan. The staff if friendly and the owner JC was most welcoming to us. There are amenities such as special soft lighting in the rooms which is a touch I have never seen in my travels !! It has a quality of cleanliness and comfort which I truly appreciated. I would HIGHLY recommend this hotel to anyone looking for class and comfort !!

"Excellence from top to bottom."

5
User 24/07/2017

If you're looking for elegance, quality, ambiance and exceptional customer service at a reasonable price, this hotel is for you. The richness and quality of each room, makes you feel as if you're at an extremely expensive hotel. From the staff to the owner, you will find that everyone greets you with a smile. Whether you stay for business or personal reasons, you will be treated with 1st class service. It's is truly deserving of it's name - Best Western - Premier. S. Provost

"Very Nice!"

5
AuntQue, St. Pete Beach, Florida 20/07/2017

The renovations look amazing. The room was nice and the bed is comfortable. The darkening shades are really helpful and block the traffic noise as well. Great staff who are very friendly and helpful. I can't say enough about the Operations Mgr, Arun. He went out of his way to make sure I had what I needed. I would definitely stay here again!

"Good sleep"

4
lafferlhw, Maryland 19/07/2017

This is a fairly new hotel with a round tower with pie shaped rooms. The beds are comfortable, placed near the windows at the large end of the pie slice. The bathroom is placed near the door to the room at the small end of the pie slice. The shower and commode are in a separate doored room with the sink outside of that room. The room with the shower and commode is fairly small, but how much room do you need? The water in the sink never got cold. I like to drink cold water and so I bought bottled water, but there's no fridge to keep it cool. The staff at the front desk at checkout said they are in the process of getting fridges in all the rooms. The rooms seemed quiet to me. I was on the 10th floor. I did not hear the people on either side of me or above me. The room thermostat let me set a temperature for the room, choose heat, cool, or off, and had a separate button to have the fan remain on. I like the fan on at night so I don't wake each time the air conditioner clicks on or off. The room was kept a comfortable temperature this way. While I stayed, Franklin Road, behind the property was under construction. I didn't hear any of the construction from the hotel.

"In town for business"

5
boilerz03420, All Over 17/07/2017

Hi I was in town for a business conference. This hotel, should have been selected as our conference site, as it is large enough and has ample meeting space available. I chose to stay here instead of the hotel our meeting was at. This hotel is brand new from top to bottom, everything is new. It is very well designed and fresh modern appearance. It appears it was once an iconic hotel for the area, and it will continue to do, as it shows new owners have spent tons of $$$$$, view is great from top levels and the food is awesome.

"Comfortable Stay & Accomodation"

5
Balakrishnan R, Taipei, Taiwan 16/07/2017

Stayed on a business trip for a week, Courteous Hotel Management & Staff were so keen in making my stay comfortable, rooms were super clean, I would definitely recommend my friends to stay here and will be my first choice for my next visit.

"Michigan, Best Western Premier"

5
mickeysoney, Gurugram (Gurgaon), India 12/07/2017

Had a excellent 2 nights stay at this hotel recently, Very well decorated,recently renovated, nice big spacious rooms and bathroom, excellent location ,extremely warm & courteous staff. Huge breakfast .... overall 9.5/10 marks !

"Hotel Review"

5
michelebA8615WY, Detroit, Michigan 10/07/2017

I was surprised and excited about the appearance of the hotel, but definitely my Room! I had a city view and it appeared as if I was downtown from the in an out! I wanted to stay longer. I will return to this location in the future.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you very much for your review and the appreciation. Being a circular tower our guests get beautiful views from various floor upto 16th story. Views include lush greens during the day and lighting during the night. We look forward to your return. Best Regards.

"My family and I visited the hotel today. We weren greated by one of the owners, C J ."

5
User 09/07/2017

C.j. took us on tour the hotel and all of it's luxury accommodations. The entire facility ha been renovated to a high end contemporary design facility. They are equipped to accommodate large and I mean very large event (conventions, weddings, family reunions even concerts. There numerous conference room that can be configured to accommodate all kinds of meetings. This all capped off by a restaurant featuring the Chefs formerly at the Couch Insignia. I would highly recommend considering the Best Western Premier Detroit Southfield for you next stay or event.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Many thanks for your review . It is our guests who deserve all the compliments for encouraging us and commending our contemporarily designed hotel with sharp-eyed observations. We are a very friendly guest-centric hotel and every word from our guests mean a lot to us for us to maintain our true guest delight orientation.You are very right that we have one of the largest convention and indoor event spaces to cater to most of the needs and that was the reason that we could manage an event attended by over a thousand and two hundred visitors last month. We look forward to your return. Best Regards.

"Excellent Renovated Hotel"

5
User 08/07/2017

Professionally trained staff very well greeted, nicely revocation property. Comfortable clean bed. Definitely coming back. Must visit and stay!! Full service restaurant with bar. Great free breakfast included with stay. This hotel is very well located.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you Mr Mandeep, for your kind appreciation and review. We highly value our guests views. Our super friendly team sends thanks to you. We are happy you liked our property and the service and look forward to your next trip. Best Regards.

"Not to miss hotel"

5
User 07/07/2017

Incredible place to stay! It was excellent preimer experience. Great LED lights back of the back. Warm welcome. Last minute booking their brand new property that open doors a couple of weeks ago. excellent guys keep it up!

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Many thanks Mr Pandit, for your kind appreciation. The mood-lighting behind the back of the bedhead is to provide you "The Premier Life". The Premier by Best Western are the upscale hotels in the brand chain. However, it is our super friendly team that has made your stay a premier experience. We are guest-centric and that is what differentiate us in our service. Guests as you really encourage the team to do even better every time. The team has sent their gratitude to you. We would love to provide you a delightful experience on your next visit, that we look forward to! Best Regards.

"Amazing hotel. Clean! Safe. Great Staff!"

5
User 02/07/2017

We only paid $120 for this place. I have stayed in hotels that I've paid $400/night a few not had the same service, clean, spacious and relaxing stay. They really went the extra mile. Semaj was one of the best hospitality staff members I've EVER encountered in all of my travels. I would visit the hotel again just to try to run into him. A+!!

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you very much for your appreciation of our hotel, the team and their efforts in looking after guest's needs. We will convey your encouraging words to Semaj for his hospitality. We are very guest centric and look after their needs of cleanliness and hygiene. We distinguish ourselves by serving daily freshly baked breads, pastries, cookies etc from our own onsite bakery. Guest's choice of eggs and meat is also served freshly cooked to order. That makes our breakfast very enjoyable by our guests. We look forward to your return. Best regards

"A true oasis"

5
doctorless, Fort Lauderdale, Florida 02/07/2017

We transferred from Embassy Suites, Southfield. It was like going from the third world to heaven! The entire staff were especially accommodating; the large influx of "refugees" from Embassy was met with quickly added late evening check-in staff. The hotel is beautiful, the rooms spotless, fresh, well designed, and plain comfortable. It was just opened about 4 weeks ago, but the staff was so well honed, they made the stay an effortless delight. We had a really good breakfast (and economical, too) before reluctantly leaving for the airport. Will definitely stay here again. A true oasis.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you very much for your encouraging comments for us. We are a newly re-built hotel and all our team members are guest-centric. We love to look after guest's needs, be it at any hour or situation. We distinguish ourselves by serving daily freshly baked breads, pastries, cookies etc from our own onsite bakery. Guest's choice of eggs and meat is also served freshly cooked to order. That makes our breakfast very likeable by our guests. We look forward to your return. Best regards

"Great Staff"

5
Chaun P, Chicago, Illinois 28/06/2017

After a disastrous stay at Embassy Suites Southfield, we were transferred over to the Best Western Premiere Southfield. The hotel owner and staff were were extremely accommodating to my entire family that was visiting Detroit for our family reunion. The rooms were excellent and they even kept the restaurant open much later for my family! I HIGHLY recommend this hotel and their gracious staff!!!

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you very much for your kind acknowledgment for the entire team. We endeavor to delight you from all directions of service. We designed the rooms to be cosy and comfortable with the warmth of home. Our onsite restaurant NOMAD GRILL employs award winning staff and serves the mouth watering cuisines at affordable prices. We are friends in need and that was the reason that we kept our restaurant open till late to satiate your requirements. Your recommendation to the world to stay with us is highly valued with a promise that our prospective guests will be as delighted as are. We look forward to your return. Best regards.

"Excellent"

5
tanishaa_b, Northville, Michigan 25/06/2017

This hotel was the epitome of cleanliness and a well structured hotel. The premier in the name perfectly matches what you have paid for. I highly recommend this hotel to anyone. Trust me, you will not be disappointed.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Tons of thanks for your kind description of our hotel to our potential guests. The Premier by Best Western are top-end luxury hotels around the world. We differentiate with ourselves with specially skilled team and specially crafted public areas and the rooms to provide contemporary finishes and much needed delightful service. We look forward to your even more delightful stay with us. Best Regards.

"Amazing Hotel - Incredible Friendly Staff"

5
User 24/06/2017

While passing through Detroit I noticed this newly opened hotel & restaurant. I stopped in to have dinner at the restaurant & entered through the lobby. As soon as I stepped foot in the lobby I was greeted by multiple people and just felt so at home. Originally I intended to keep driving north and get a room closer to Midland however I really wanted to spend the night here. The beds are absolutely amazing, the bedding was so comfortable and I will definitely be back. Not to mention the fact that the restaurant next door is amazing. I'm not typically a huge best western traveler however this hotel is the cream of the crop. I will definitely be back and suggest you give it a try as well.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you very much for your encouraging comments. Many thanks for staying with us to experience our top-class hospitality. We do have one of the most comfortable beds in the city and it has been acknowledged by most of our guests. Our new 21st century restaurant and its food is loved by the guests at its affordable prices. The Premier by Best Western is indeed a top-end luxurious category of hotel under their brand. We look forward to your return and delighted stay with us. Best regards.

"First Week opening glitches"

3
Jack C, Clio 24/06/2017

Outside Front door was locked with no way to get anyone's attention at 1:30 am, Dead Bolt in room would not work, and Breakfast mentioned on arrival was not available in the morning because of a rate change. Was 1st week the newly remodeled Best Western had been opened & and was contacted several times by one of owners problems have now been fixed and I believe them. Actual room was completely new as was much of the hotel. I wish them success going forward.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you very much for review. We discussed these matters and fixed them asap. The door locked itself as some one had tried to use credit card to open it instead of access card. Dead bolt was readjusted. The computer system removed the breakfast with the change of a mark down special rate that was $60 lower ( as a one off opening special requested by you to match the rate permitted by your company with another hotel). However, despite the system deleting it, Lwanda our friendly front office staff offered you breakfast at no cost to keep you delighted. As already explained in our email communication, we are now ready to receive you without the first week glitches. We look forward to your return. Best Regards

"Justified pride of ownership"

5
User 23/06/2017

My wife and I have fond memories of the previous incarnation of this hotel, which had a popular revolving rooftop restaurant, no longer there. We stopped in for dinner and were approached by the owner, a native of New Zealand. He wanted to hear our stories about the property, then gave us a tour as he did several of the other reviewers here. His genuine pride in and heartfelt enthusiasm for the lovely renovation job was something one rarely experiences. Don't be put off by the Best Western name...this is the nicest Best Western you're likely to have seen, every bit as well-outfitted as a Westin, Hilton, etc.

Rajesh K, General Manager at Best Western Premier Detroit Southfield Hotel, responded to this review
Thank you very much for your admiration of our newly re-built property. It was possible as we did not call it a 'dream' but a 'mission' to bring this iconic tower to a new glory for business and community travelers. The rooftop at the 16th floor now comprises Penthouse Suites allowing you day and night filled with beautiful views. The recipes and award winning pedigree at our new bar and restaurant Nomad fulfil your gourmet wishes at very affordable prices in a 21st century setting. We are the Premier, top of the ladder in the Best Western brand hotels. Just to share, Best Western has shut down a lots of properties that were not to their much higher upgraded standards and the allowed-to-remain open properties have been refurbished or new properties have been added which are par excellence in their category, in last 5 years. We look forward to your delightful stay in our full service hotel to keep you away from dish washer at home for a few days. Best regards.

"Pastor"

5
User 22/06/2017

Looking to host our ministry conference. The hotel is absolutely amazing, phenomenal job in renovations. I was given a personal tour by the owner JC, he was very kind, and took the time to answer all my questions. The banquet sales manager Liz, and desk clerk Lawanda also rather amazing. Great place to host ministry conference.

"Stunning Remodel"

5
Moopar1956, San Diego, California 22/06/2017

I just had dinner at the Nomad Grill, outstanding!!! Hotel is awesome, hard to add to what others have said. I've stayed in many, many different franchised and corporate properties this is the only one that made feel like I am home. The manager personally greeted me with true hospitality. He comes from a "hospitality industry family", they really live customer service. Skip the Westin, Marriot and all the others. You will not be disappointed.

"AN AWESOME HOTEL"

5
brightsunny2017, South Florida, Florida 21/06/2017

An awesome hotel. It is a great property with beautiful ambiance and architecture. The building just stands out. The front desk staff was excellent and warm especially Arun. The front desk staff was very prompt and proactive and were more than happy to help. The rooms were extremely comfortable. The interiors were beautiful. The brand new property was clean and was extremely well kept. The linen was clean and spotless. The glass door showers were great. Was given a room on the east side, which gave an amazing view of Southfield and the downtown like no other hotel in Southfield, Detroit. The stay was awesome. It is going to be my place of stay whenever visiting Detroit. By far a great place to stay. There was personalized service from check-in to check-out.

"Great Place To Stay"

5
_chahalkrishan, Toronto, Canada 21/06/2017

Beautiful brand new place to stay , very clean hotel, great city view , convenient location , good food, courteous staff, excellent service , rooms and the meetings / convention hall space very good , Highly Recommended .

"remodeled"

4
jamesab600, grand rapids, United States 19/06/2017

I stopped in without a reservation and discovered that it was new and remodeled with up to date decor and amenities, bar restaurant also, great location, it is centrally located to malls, restaurants and businesses

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.