Baylis House Hotel, Sure Hotel Collection by Best Western est idéalement situé dans le centre de Slough. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.
A group of us friends met up on 29/09/208 in the grand, almost palatial settings of the Baylis House Hotel.
The lead staff, Paul and his colleagues were very attentive to everyone's need. They were very friendly and still maintained the professionalism that is an essential ingredient for a memorable experience.
The cuisine was authentically Indian and exquisite.
Thank you Paul and team.
"Nice place, poor staff "
StephBB1210, Scarborough, United Kingdom
On arrival the hotel looked fantastic, a country retreat in the middle of Slough.
It went downhill from there. Check in was painfully slow and for the first time at a UK hotel I was asked to provide photographic ID despite being a Platinum Best Western awards member. I did not have any photographic ID and it seemed that this was going to prevent me from checking in, but I stood my ground and was finally checked in.
The room was basic but OK although the bathroom fan was particularly noisy and the TV remote didn't work.
Breakfast was basic.
Check out was very slow as the receptionist attempted to resolve a problem that she clearly didn't understand on the phone, and then was incredibly rude to whoever was on the other end by putting them on hold whilst she checked me out and resolved another staff members problem.
I understand that this hotel is new to the Best Western group and it appears that they have a bit to learn
""Rooms" for Improvement"
As a fairly seasoned traveller (not tourist), I believe I have a fairly good grasp of what to expect from a hotel. On arrival was asked for I.D. - first time ever for me in the UK, their 'licence' from Slough Borough Council clearly states this on the certificate displayed in reception. Though I have no idea why the council would stipulate this condition, puzzled about that. I wasn't impressed with being asked for a £50 room deposit either. The kettle did not fit under the tap so had to resort to filling it from the small (and only) tumbler supplied in our double room. There were no bedside lamps in this room, which is a disappointment for someone who enjoys a pre-sleep read. There was an executive style desk chair whose castors found it difficult to navigate over the very lush deep pile carpet! And no power points above the desk. The view from the window was a wooden fence. Note, all bedrooms are to the rear of this annexe building, so don't expect any mind blowing vistas.
The mattress protector was too small for the bed, the linen was clean but inadequate, no mat for the bathroom floor, the included toiletries were also inadequate for double occupancy. Seems that there are no set standards with housekeeping. This also applies to the whole of the property, up turned plant tubs, generally the external areas are not treated with any TLC. Such a shame for a Grade 1 listed property. Bar prices are not displayed, or if they were I wasn't able to locate them. So a glass of wine and a pint of lager cost £12.50 - I don't pay that for views from my local bar overlooking the Isle of Wight!
Whilst I appreciate (from reading previous reviews and responses) this is a work in progress project, it needs to be better managed. Overall, the hotel lacked consistancy, continuity of service and structure. Such a shame - a uniform and name badges would go a long way to enable one to differentiate between guest and staff, one member of the team was wearing a jumper and jeans and it was only the fact that she was obviously serving other guests that I knew she was indeed a member of staff! Baylis House is now a member of the Best Western Chain which is one of my preferred chains, need to pull your socks up guys!
I like to finish on a positive - the bed was very comfortable, the room was clean, the staff were accommodating and the samosas (which turned out to be pakoras) were delicious.
"Well This Is Interesting......."
Huntershipley, Selby, United Kingdom
A sprawling old country house estate in the heart of Slough a little bit out of the the hustle and bustle of the main roads. It seems to be aiming for the wedding market and good luck to them in achieving that.
A mish mash of buildings all in various stages of renovation and, oh dear, dilapidation. On the latter I have to step over a kitchen washing up bowl catching drips from the ceiling in the corridor outside my room. The room is small for £85.00 a night but I knew that before I handed over the money to Booking.Com so - no real complaints on that score. Why I have to hand over photo ID when checking in is something of a mystery.
Hey - i'm all for an adventure and broad minded when it comes down to a one night stop over. I've stayed in worse Travelodges, i've stayed in better. What I would say is that this place needs a good deal of money pumping into it to bring it up to scratch. And I hope they achieve it. Nice, friendly staff it has to be said.
"Birthday Party Event"
mlx2000uk, London, United Kingdom
Had my 40th birthday party at Baylis House and was looked after brilliantly by all staff from beginning to the end, Deepa helped plan the event and was so supportive and made sure all details were covered really well
On the day Shazad called to advise that the venue is ready and not to worry about anything. The staff at the event were very professional and ensured my guests were looked after, the event manger for the evening was Sandeep who made sure everything was running smoothly and on time, the bar man Sunny ensured there were no long queues at the bar and again was friendly and professional to my guests. Would definitely recommend Baylis House to anyone
"Visit to explore the venue and consider for wedding hire"
In order to explore the venue and consider hiring, we had excellent welcoming experience. We made two trips to Baylis House. First we met sales team (Ms. Deepa), who was friendly, helpful, culturally cognisant, respectful and knowledgeable. She explained all the packages, provided with written information and assured that she can be contacted to answer any further queries. When we visited second time, we met the manager (Mr. Shahzad), who was also friendly, confident, understanding and very knowledgeable about his business. He was hospitable that he offered us food tasting, which was served by another friendly and efficient person (Mr. Paul). Overall we had an excellent experience.
We had our daughter's 5th birthday celebration at Baylis house and it was very well organised right from welcome drinks to food and decoration was exceptional.
Many thanks to Shahzad, Nikhil, Sandy and Robin as well as other staff there who went out of the way to make this occasion a memorable one.
Will definitely this venue for all party occasions.
"We love Paul!"
samanthanstess94, Blackpool, United Kingdom
Stayed here 5th-7th September, and it has been amazing value for money!
The room was clean and comfortable and very modern. We both slept well staff friendly and happy to help if they could. Paul is a credit to your team of staff he served us both days and never failed to make us laugh. We ate in the restaurant on our final night and it was lovely and they even made us dishes that were not on the menu Thankyou! We will return on our next visit to London and will recommend to people traveling Thankyou for an enjoyable and affordable stay!