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SureStay Hotel by Best Western Shallotte, Shallotte

4646 Eastcoast Ln, 28470-1892, Shallotte, United States - Voir sur une carte
SureStay Hotel by Best Western Shallotte - Vue extérieure SureStay Hotel by Best Western Shallotte est idéalement situé dans le centre de Shallotte. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Profitez de l'hospitalité du sud dans notre hôtel récemment rénové de Shallotte, en Caroline du Nord ! Le Best Western Shallotte/Ocean Isle Beach offre le meilleur en matière de service clients, d'équipements et d'hébergement à un excellent rapport qualité/prix. Notre hôtel admirablement conçu est idéalement situé sur la Highway 17, à quelques minutes des magasins, restaurants et parcours de golf. Les belles plages de la Caroline du Nord vous attendent à dix minutes en voiture de l’hôtel.

SureStay

Hotel by Best Western Shallotte

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner continental gratuit
    Petit déjeuner continental gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Blanchisserie sur place
    Blanchisserie sur place
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 22 voyageurs
Note attribuée
Excellent
12
Très bon
2
Moyen
1
Médiocre
4
Horrible
3
CONSULTEZ LES AVIS POUR
En couple En couple
4
En famille En famille
10
Escapade entre amis Escapade entre amis
0
Professionnel Professionnel
2
Voyage solo Voyage solo
1
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Nice Stay"

5
nredding4568, Shallotte, North Carolina 24/09/2020

Ms. Michele, the front desk manager, has always been very welcoming and courteous anytime I have visited. I recommend anyone with family or friends visiting in the area should stay here. Nice, clean, great pool too.

"Not worth even half the price."

1
User 30/07/2020

No microwave in room, TV didn't work, and customer service nonexistent. Designated smoking area less than 6 feet from back entrance which is where over 50% of parking is located so nearly impossible to avoid.

"Nasty staff"

2
User 30/06/2020

I walked in the front door at 9:45pm, tired from driving all day from Florida. I didn't see the sign advising to wear a mask. There was a hugh partition anyway. The clerk never asked if I had a reservation but just had a fit that I didn't have a mask on. Instead of asking me to get one, she kept asking where my mask was. I told her it was in the car. She wanted to know why it was in the car. When I'm tired, I get pissy so I made a comment and she got nastier. I went to the car and got my mask. When I got back in the lobby she kept telling me that she could cancel the reservation. I told her that I wasn't about to do so. From there, she just kept up her mean act. I am a Diamond Select member with Best Western and this a such a rare occurence with this kind of treatment at a Best Western property it has really soured me on the SureStay brands which after two other nights on my trip, I'm not impressed. Anyway, got the key, parked, went in room. The room reeked of cigarette smoke (in a non-smoking room) and there was a 1/4 roll of toilet paper with no back-up roll. I went to the front desk and as I approached, she went in the office and slammed the sliding door. She finally came out a few minutes later and I asked for toilet paper. She never said a word, came out to another room, got the toilet paper and handed it to me; not a word said. Would I go back to this location? Hell no. The bed was shot, the water pressure in the sink a trickle. Plus, no carpets - hardwood floors. Great walking around with no socks on a cold floor. The next morning it was very noisy. The walls are paper thin. But, for the price and the area and the time of year, you be the judge.

General Manager, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Dear, First of all let me remind you that As per North Carolina governor ordered we are required to wear mask. That 75 years old lady was just doing her job by reminding you as soon as you entered without a mask. There are 2 doors and 3 signs before you enter into hotel. She care for her and other guest safety. I think you should have left in a review that what comment you made on her. She was made on you because you said F..king B...ch when she asked you to wear a mask. I don't think there is anything wrong in it. She still allowed you stay at hotel as it was late night. We are glad you have chose not to stay at this hotel because we can not put our employee and other guest on risk specially during this time.

"Small, quiet, and 15 min from beach:)"

4
User 29/06/2020

Overall good location and seemed to be taking COVID-19 seriously in the lobby with masks, 6 ft distancing, Only thing that would have made this better is the regular cleaning of the room.(taking out the trash and wiping everything down). TV was out the whole time and they were trying to fix.

General Manager, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Thank you for your response to our survey. We appreciate your feedback. By telling us what you liked about your stay and how we can improve,you are helping us to deliver superior experience for you and other guest in future. Regards, Vee Patel General Manager

"Was supposed to be quick stress free trip"

2
Sockermom, Charlotte, North Carolina 13/06/2020

I picked this hotel as I got a great rate and it is pet friendly. Upon arrival girl at desk was disinfecting key cards and I could tell Covid protections were enforced. She put us in room 115. This is the last room by the back door. I took a shower and the bathroom floor flooded as it is a walk in shower. I got stuck in the bathroom a few times and my son had to open from the other side. I'm glad someone was with me or I just would've still been in there. I found a hair on the bed sheet and a drop of blood that was on the pillow case that didn't come out. That shouldn't have been put back on the pillow. Then as we tried to sleep the back door kept banging every time people came in and out. Then people talking loud and dog barking woke up my dog. I went to desk at 12am and the guy very nicely said he could move me to a 2nd floor room. I was so tired but didn't want to stay and hear all the people leave at 6 am so we moved. This room was so much cleaner and nicer. Now that we were up we had to walk dog and went to sleep at 1:45 am. I am a teacher who just finished remote learning and wanted a quick trip to beach to relax. I was a little disappointed about my experience but if I was to rate hotel on the second room I would've given a much better rating.

BW34185, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Thank you for your response to our survey. We appreciate your feedback and will share your input with the staff. We look forward to your return in the near future. Regards, Vee Patel General Manager

"Beach stay"

4
User 30/03/2020

It's was for the most part very pleasant. Clean room, friendly staff. The only bad thing I can say was some of the other guest were pretty loud. So we couldn't get any rest. Besides that everything was top notch.

BW34185, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Thank you so very much for your wonderful comments about the Best Western Shallotte/Ocean Isle Beach Hotel! We certainly appreciate you staying with us and the 4 STARS you awarded us!We take tremendous pride in ensuring all our guests have an exceptional experience.Our staff is excited to welcome you back real soon! Regards, Vee Patel General Manager

"Home away from home!"

5
hhappytrail, West Oneonta, New York 24/03/2020

Sure Stay was wonderful for a great price! Super clean and comfortable! Best coffee I've ever had in a hotel. And best of all were the amazing staff who took such good care of us. My absolute thanks for everything Michele, Felicia,Anthony, and Dee and all the staff behind the scenes. What a wonderful place!

BW34185, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Thank you so very much for your wonderful comments about the Best Western Shallotte/Ocean Isle Beach Hotel! We certainly appreciate you staying with us and the 5 STARS you awarded us!We take tremendous pride in ensuring all our guests have an exceptional experience.Our staff is excited to welcome you back real soon! Regards, Vee Patel General Manager

"Best little stay"

5
User 07/02/2020

The staff are very friendly, very clean they are like visiting those relatives that you like where you feel welcome and comfortable in their home. I've stayed a couple different times and the experience has always been great!

BW34185, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Thank you so very much for your wonderful comments about the SureStay by Best Western Hotel! We certainly appreciate you staying with us and the 5 STARS you awarded us!We take tremendous pride in ensuring all our guests have an exceptional experience.Our staff is excited to welcome you back real soon! Regards, Vee Patel General Manager

"Hotel Closed and complete disorganization"

1
luvscourtesy, Pittsburgh, Pennsylvania 08/08/2019

This hotel has apparently been closed for weeks but continued to take reservations until recently. After seeing a review about a month ago indicating that a guest had his reservation cancelled within 24 hrs. of his stay--due to renovations, I began to look into cancelling and rebooking. The hotel has not answered the telephone for weeks. The Best Western customer service representatives had no idea the hotel was closed and could not reach anyone on site. When they finally confirmed that the hotel was closed, they offered to book me at another Best Western at a higher nightly rate! After cancelling my reservation yesterday and booking with another chain, I received an email notifying me that my reservations could not be honored because the hotel was closed for renovations. The email was sent one day before my planned stay and the email referred to me by someone else's name!!! Clearly, Best Western has no control over their franchises and communications with guests are nonexistent.

"Not up to normal standards as previous stays"

2
James M, High Point, North Carolina 02/11/2018

Staff seemed friendly especially the older lady working. We arrived on Saturday for business and checked out on Monday. The elevator was out of service all during our stay and we had to use the staircase. My wife has a heart disability and upon asking for a downstairs room, none were available. The halls are very musky smelling but humidifiers were running. We've stayed here several times over the years and this was the first time we actually had a complaint of any sort. One of the bed blankets looked like it had Elmer's glue smeared on it so I simply didn't use the blanket during our stay. I hate to guess what it was without saying, but it wasn't glue. This Inn has changed its name several times over the years and for the most part been great. Not sure of how the management runs things but it seems like it's not up to its normal high standard. I like the location which is on Hwy. 17 and near food places. Will we stay there again, likely will try it again down the road. Everyone can have a bad day. If it is bad again next stay, you can bet we'll be staying somewhere else.

"Disappointed Mimi"

1
User 14/10/2018

This place was awful...the smell is awful. Old musky mildew. Should have known when I saw all the air purifiers sitting in the hallway. I don't think the carpet had been changed since the place was built and the beds came over with Noah! There were roaches and spiders in the room and the sink was stopped up. The front desktop ladies were great and tried to help the best they could but I was physically sick from breathing in that air in that room. Never again!!!.

"Would definitely book again and recommend to others."

5
User 10/10/2018

Everything was clean. The bed was soft and the sheets were clean and fresh. Very close to everything with a short drive. The Staff were courteous, friendly and helpful. Would definitely book again and recommend to others.

"Disappointing Delivery"

3
seapatches, Kinston, North Carolina 11/08/2018

"Ex Econo-Lodge" still has too many remnants of old facility which "Best Western" has not completed remodeling (in progress). This motel is Pet friendly, has clean rooms, receptionist is very cordial and responsive. Advertised price of $81 is WAY below their charge, currently at $138 for a basic non-smoking room with one bed !! A bit out of the way and needs more visibility for better business !

VPatel, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vimal Patel General Manager SureStay Hotel By Best Western

"Never Again!"

1
Cincywebz W, Cincinnati, Ohio 09/08/2018

We stayed here 3 years ago and enjoyed it! But after this visit NEVER AGAIN....First off I was told the room could be discounted but they noticed in the computer wouldn't allow it (so no discount), then walking down the hall it smelled soooooo bad like musky/mildewy along with our room and to top it all off we pushed the power button on our remote and got a big pop along with an electrical spark so of course we don't even have T.V. now so I called the front desk to let them know and I was told "nothing we can do for you...we could discount yours when you check out" So, the next morning I went to the front desk to ask about the discount and the lady behind the counter was very nice and understanding she basically begged her manager via text for a discount (which I could read every text and he was not friendly)...finally after 30+ minutes of texting he finally said ok to the discount...which was a waste of time because I never received ANY discount for the room off my credit card. Never again will I spend the money to stay in a stinky place like this one.

VPatel, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vimal Patel General Manager SureStay By Best Western

"Pleasant Visit"

5
User 30/07/2018

Great Best Western. Made reservations a few hours out on Bestwestern.com. Got in and staff was welcoming.The room was clean and bed comfortable. We got in after 12 hours driving and greatful for hot shower and comfortable bed. Didn't have time for breakfast because we were meeting our niece in ocean isle beach,but coffee was hot.

VPatel, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Dear Evelyn, Thank you for taking time to let us know about your recent stay. We truly appreciate your kind words and the five stars review, We look forward to see you soon in near future. Thank You, Vimal Patel General Manager SureStay By Best Western

"Amazing hotel with great staff. Great hospitality!"

5
User 27/07/2018

I was able to reserve a room over a phone with front desk lady early in a morning, the process was very smooth and efficient. Once we arrived from driving for 16 hours we were looking to rest. The front desk lady was very friendly and had the room ready at 10 am. POOL WAS CLEAN.The room and bathroom was clean and also the AC worked great. I would definitely recommend to my friends and family.

VPatel, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Thank you for taking time to let us know about your recent stay. We truly appreciate your kind words and the five stars review, We look forword to see you soon in near future.- Vimal Patel

"Clean, Comfortable and Great Value"

5
User 25/07/2018

I wish I had known you were there before. I really enjoyed my stay n the staff was awesome n accommodating! I was in town to attend my mother's Funeral n your staff made my stay the least of my sadness. They are a great group of people! Thanks to the ENTIRE staff!!

General M, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
On behalf of our staff I will like to Thank you taking the time in order to make this review. My condolences to you and your family. We Hope to see you soon on your not to far future stay. Once again thank you!!-Vimal Patel

"Awesome place to stay."

5
User 21/07/2018

Nice hotel. Nice clerk at front desk. Helpful finding our way to local attractions. Excellent breakfast served on time in a professional manner. Rooms are spacious, clean and comfortable. Spotless bathrooms and clean linens are always the standard there. A very pleasant stay. Highly recommended.

General M, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Dear Forrest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel.I'm so happy to hear that you found room comfortable, clean and spacious We look forward to seeing you again in the future. Thank You, Vimal Patel General Manager SureStay Hotel By Best Western

"QUITE PLACE WITH AMENITIES"

5
Amy R, Raleigh, North Carolina 06/07/2018

We stayed at Surestay during softball tournaments.It was pleasent stay .Hotel has elevator made our life easy to go on thirs floor.Kids enjoyed swimming pool & brekafast.Overall it was good stay & we will be staying in near future again here.

General M, Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Dear Amy, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Dhara Patel Manager SureStay Hotel By Best Western

""Convenient location, excellent condition.""

5
User 05/07/2018

We needed a hotel close by to attend a memorial service in Bolivia for a recently passed friend and to pick up her dog to take over ownership . Everything worked out fine and the hotel staff was very nice to us.The beds are very comfortable, the room was clean, the breakfast is wonderful. For dinner we ordered takeout from a nearby pizza hut who delivered it right to our door.

General M, Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Dear Nuyen, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Dhara Patel Manager SureStay Hotel By Best Western

""SureStay By Best Western Everytime""

5
User 04/07/2018

Unbelievably nice staff, clean bathroom and comfortable beds. I would return to this best western at every opportunity available. They have few pet friendly rooms and we stayed in that room as we had a pet. There was no odor of past pets. Loved the coffee maker, microwave , fridge, iron in a room.The pool was clean and the facility itself(lobby, outside) was neat looking.We will return here again. I think BEST WESTERN has got a winner here. Great Management!

General M, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Dear Stephen, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Vimal Patel General Manager SureStay By Best Western

"Quick Overnight Stop with Great Morning Breakfast and shower"

5
User 03/07/2018

Its big difference as Surestay compare to last time we visited shallotte last year while it was rodeway, in the room we had they had new floor and lot of new amenities. and best part we liked is good night sleep on bedding they had and Morning Shower was great. i liked is their new showerhead, it had very good water presser. besides i was not expecting much compare to price we could have paid in myrtle beach. but it exceeded my expectation.

General M, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Dear Heather, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Vimal Patel General Manager SureStay By Best Western

"Dirty and Smelled like Smoke"

2
andrewmurphy4800, Hilliard, Ohio 03/07/2018

The service was good but that was about all. The rooms were dirty and smelled like smoke. There was also a lot of non-hotel guests hanging around the pool. I do not plan on staying here in the future.

General M, General Manager at SureStay Hotel By Best Western Shallotte, responded to this review
Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vimal Patel General Manager SureStay By Best Western

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.