Best Western i-City Shah Alam

Good service good food Nice room i like this hotel i wellbe Nextime comback in malaysia Iwhen stay in this hotel This is the version of our website addressed to speakers of English in Malaysia. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. more

Strategically located in Shah Alam. Room is clean and neat, and it is spacious. The front desk staff Shah Azhar is super helpful and friendly; he was helping me with true heart to solve my room issue when I wanted to change to a smoking room. will surely visit again.

Friendly and helpful front counter customer service Ms Carol and Encik Amirul.Good location and easy access to ThemePark & SnowWorld & Night safari.Nearby got delicious and famous local food. Stay at deluxe room Was clean and neat. My child like the breakfast.

Thanks for Ms Carol and Ms Shawardah for the friendly service and late checkout until 3pm. Hahaha, love it! Coming for leisure purposes, good to have nice room and nice breakfast! The price paid is worthy. Nice view from the room, facility in city very comprehensive.

I am absolutely delighted with the exceptional hotel service I am receiving. The buffet food is simply divine, with a vast array of scrumptious dishes to choose from. The room is exquisitely designed with plush furnishings that make it feel like a home away from home. The bathroom is also a luxurious haven, equipped with all the modern amenities one could wish for, and spacious enough to make it the perfect place to unwind after a long day.

Overall it's worth. Got free parking. Room ok clean and neat, food nice and variety. Thanks Ms Carol for the good service while taking down my booking. She was very friendly and patience. Just a bit hard when ordering Grab cuz the driver cannot find hotel lobby.

Bought it (Jom Makan Staycation) at Matta Fair March 2023. Strategic location, walking distance to Icity park. Variety of food choices for iftar and sahur. Helpful and friendly staff. From the booking until the check in / check out, everything was smooth. Thanks to the staff named Ms Sha, Mr Azhan, Ms Nad who has been fulfilled all my request and giving his good service to us. Choosing this place as your staycation worth the money!

Iam from TetraPak and stay here for four weeks after every two weeks. Very comfortable stay and awesome cleaning of rooms. Very friendly staff which is always ready to support in any matter. Very good behavior of front desk receptionist guy Mr. Shah Azhar he is very supportive and friendly behavior till now resolve all of my problems very quickly once i share with him. will give 5 star ratings to him.

My favourite hotel to stay whenever I come to i-City. The facilities are superb, the location is walking distance, restaurants & convenience stores are near, parking is free (just don't forget to give your TouchnGo card/parking card to the counter before checking out), friendly & helpful staff

Everything was great. Worth every penny. Room was clean,food is nice,easy access amd near to the theme park. Walking distance to i city to see the light festival.but the highlight is the staff. Very accomodating. Very friendly in amidst of business

Value money , waterpark free entrance 2 days for 2 people if u stay with BW , breakfast so good . Selesa dan kemudahan berdekatan taman tema dalam kawasan hotel , free parking , bilik yang just nice .

This is my firts time stay in this hotel! Cozy n best view of i-city park..Best part is get free tix for waterpark..my kids really enjoy it! Thank to friendly & very helpful staff named shah azhar & azhan!! Superb services! Gonna come again with my family!

This hotel very good...with welcoming refreshment. Counter service people very kind n helpful. Credit to Anareta.. Service room also good very fast action. Serounding very interesting with play ground, Great food in hotel. Really recommend this hotel to our friends or outsider..

High expected but unfortunately I'm little upset. Car park is too small. Need more improvement of arrangement and facilities. Need to suggest more care about customer satisfactory because is really bad in future review.

Best place..waterpark so close at the hotel You can walk at snow walk,lighting so nice..very good and the best I can repeat next time Weekend at school holiday I come with my family,go at waterpark..nice

1st time. so far very good, bfast good water park best can go snow walk can collect point on super app many activites at ict food sor far little expensive parking free easy access staff verry freindly

It was a great experience at my one state...it so amazing for family short vacation...the theme park and the moment spent at the I-City make us feel like Malaysia Disneyland with the colourful led light! So cheerful ang happening..

Great place to stay. Near to amenities. Excellent for business travellers. Reasonable rates, clean, quiet, comfortable, spacious rooms, friendly staff, lots of parking spaces, near main access roads.

Staff is friendly and helpful.... Room is clean and spacious.. Breakfast variety.. Near the attraction area. Easy to find the location.. A lot of indoor parking can also parking outside the building..

The hotel is awesome and the staff are kind and well trained.I will recomend your hotel to my friends and relatives.Very kind the staff and attending staff is very nice..the hotel is clean and have a nice view.

Everything ok and super duper excellent.I would like to promote with another people because interesting and satisfying place. I city is also close, just a short walk to the theme park.Only there are some lights that are not lit and hope to fix them.

Good food for this hotel, room is clean & healthy.. i hope can make reservation again in next trip.. specially for business trip because location is strategic. For seaman like me before joining ship. Not so far from port klang.

The hotel provides basic and functional facilities for a small dedicated conference. It is also located in several interesting places such as I-city, a mall that serves the purpose for anyone on a business trip, accompanied by family. It can be an option for a staycation venue or hosting of small function. Huge space for parking, although the lighting for every parking lot/level can be improved rather than look like a haunted horror movie scene...it was so dark :)

overall very good including breakfast (many food option to choise) except for food ordered thru room service (ordered chicken chop;chicken received not really fresh), hope it will improve better in the future

BEST AND CLEAN. AIRCOND IN D' ROOM CAN BE CONTROLLED. EASE TO ACCESS TO FAMILY ENTERTAINMENT AT ICITY. BREAKFAST CAN BE IMPROVE BETTER. KIBLAT DIRECTION IN D' ROOM. GOOD VIEW. RECOMMENDED FOR D' FAMILY AND USING STROLLER.

Stayed here for work. The room I stayed in was clean but quite small. Location was good as it was inside the Icity theme park. A shopping mall was just within walking distance. Breakfast was superb! Who would have thought that a 3-Star rating hotel had plenty of choices for breakfast

Excellent food and hospitality. I will definitely choose this hotel again. The rooms were super clean and the staffs were really helpful. Even the housekeeping was done real fast. Overall the stay in the hotel was amazing and fulfilling.

Best hotel to stay if you want to visit i-city at the night. Free parking at the hotel & you don't need to use your vehicle to go to the park as it only walking distance. Best Western also offer free unlimited ticket to waterpark. You have to download i-city superapp and show to the reception to redeem the ticket. Overall I enjoyed my short trip

In i city and near to sogo. Rooms very comfortable and clean. Friendly and helpful staff. Breakfast very good. Overall very satisfied. Highly recommended. The only problem is hotel lobby location pin in basement causing Grab car difficult to find.

good service provided. room was cleaned everyday throughout the stay. facilities provided well. food was okay. hotel was nearby the theme park. there was free access to the water park but sadly didnt have the time to experience it.

Very Good and excellent experience. The breakfast was really good and have a lot of varieties of choice. Very close to waterpark i-city which can be accessed with walking only. Room was very clean and the space was big enough for family of three.

The breakfast buffet was delicious, the staff were attentive and the rooms were clean and comfortable. Just having a problem with the shower but the staff immediately change it. Overall it was nice and cosy.

Everything is well sorted, comfy bed & pillow. I get the best view that I want, the room is so clean. The toilet is also clean and well managed, feel really comfortable using it. For me, everything is just amazing, hopefully the breakfast will be the same✨✨looking forward to it.

I really enjoyed my stay at the hotel. Excellent service from the staff. They went over and beyond to help make my stay enjoyable. I highly recommend this hotel for anyone who planning to stay at Shah Alam. Love it!!!

I'had very nice experience here.However , I need to suggest to Best Western so that next time for every 31 August your side would do ignite the fireworks because that will give your side more good image of kindness in Hari Merdeka celebration to all among Malaysian people especially to children.Because one of the reason people stay night coming here are to look the beautiful of fireworks in the sky while enjoy sitting at hotel room.Thank you.

Poor service quality. Hard to find staff and get their assistance (event hall). There's lectern without mic stand. Audio system inside hall doesn't work. Small room space. Nothing interesting! Mattress seems 'borrowed' from OYO!

Overall this is a cozy & comfortable hotel to stay either for leisure or business. Improvement needed are room amenities e.g hairdryer, bathroom ventilation fan. Bath towel need throughly clean, smelly.

Beat hotel to stay and enjoyable to make the memory became great. With the kindness of staff especially Mr Fairos, helping me upgrade the room to have great stay at the hotel. Location is easy to mall, water park and theme park. Not regard to stay at the hotel with enjoyable breakfast food

Overall i have a great experience during my stay at best western especially their friendly staff. Very recommend hotel and will repeat again to stay at this hospital. Very near to all attractions in i-city

Service by Mr M.Fairos was vey good and friendly, Room and other facilities was good for family trip. The food was great and delicious. The place also very strategic with the theme park, it's so interesting and easy for us.

A remarkable stay! Best western hotel icity shah alam exceeded expectations. The staff name Fairos (Asst.mgr) help me much during my staying. If u're looking for an unforgettable stay, look no further- Best western hotel icity is the place to be!

Came here for a weekend getaway and family convocation. We had a wonderful time! A very heart warming welcoming experience at the Front Desk from Mr. Fairos during checked-in time. Followed with a surprise from the hotel for the complimentary breakfast and best view room (icity view). The night scenery was so beautiful.. Ample car park, nearby convenient shop and f&b outlets. The staff from the receptionist, guards and room service are great. Very polite and always smile. The room/toilet was clean n tidy, variety breakfast and it was good, the lift function well, no queue, the WIFI consider well speed. And not to forget, the price of the room included with two waterpark pass. Highly recommended. KUDOS to Mr. Fairoz and the whole team! This was our first time here and of course we will comeback again. P/s: for the August babies, you can have 50% off on all buffet promotions. Can find out the details via hotel fb/instagram

will visit again! thanks for providing good services! breakfast good...room a bit smaller but its very clean and comfortable. near to i-city so it is recommended to buy package from i-city website. not recommended to buy from other website because the price not including breakfast

A comfortable 3 star hotel for those who wish for a short stay Check- in was fast, attended by courteous staff. Room was neat and clean. Comfortable bedding. Plenty of choice for breakfast. Parking is free, easy and ample. Walking distance to I-city amusement park. The only set back is the view from my room. To sum up, happy and satisfied with the short stay.

Booking Best Western i-City through Trip.com was much easier and cheaper compared to other hotel booking platforms at that time. Check-in took some time despite being the only person at the reception counter, but check-out was smooth. Unfortunately, there was no iron provided in the room, so I had to request one from the receptionist. The hotel is conveniently located within walking distance of i-City Shah Alam, an attraction; however, the area itself is surprisingly quiet.

The room was cozy. It has wifi. It's near the main attraction of I-City areas. You can just walk there. The breakfast is great. There are a big spread of choices. If you come with a big group, they can cater to your pallette.

Been there for training business purpose for our client. The hospitality was good. they take action very fast on our query regarding on aircond not so cold for 2 hours after the meeting started. after that the room was ok. the food so sedappp i can tell you especially for tea break roti jalan n gulai ayam, if i could tapau so nice. lunch not so bad also. everything is good. thanks to the hotel!

I recently went on my first international trip to Malaysia. I visited Kuala Lumpur, Johor Bahru, Batu Pahat, Malacca and some other places as well. Among all the hotels that I stayed in, Best Western was personally my favourite hotel. What impressed me most was the polite and courteous behaviour of all the staffs of the hotel. I was at the hotel with 126 classmates. The way the hotel manages guests is really impressive. Our group used to swarm the restaurant during the mornings but, there was never a time when a vessel was empty. The food was also very tasty and there was good variety. The entertainment park and water park is also nearby. There are also shopping malls nearby. Overall it was a really good experience and I will prefer this hotel if I am ever going to Kuala Lumpur again.

Room was spacious, clean and well maintained. Welcome for check in was very nice. We got a beautiful stay and sightseeing from room was marvellous. We also got a complementary international breakfast that admires us.

Not BEST - i don't think we are bringing out team back here again. Sorry about this - the food quality is not at par and the rooms are small making praying (for Moslems) difficult. But the workers are friendly enough.

i stayed for 3 days. room is very nice and clean. food is total out from breakfast to dinner. sorry i had to say this. hope that you improve you quality. also your staff face is annoyed everyone who enter the restaurant.

Not too spacious but worth with the surrounding such as I-city theme park and Sogo Mall. The shower is good. There superfast lift to each level. The aircond need the maintaince regularly. The most important: The foods are delicious too

Hotel is well managed, clean and tidy. Fast tower service available even during middle of the night. Breakfast in the hotel has many choices, highly recommended! If you looking for a short stay at Shah Alam, do consider Best Western.

Food is good, have varieties. Room also clean and comfortable. The staffs at the counter, the meeting room and the dining areas were friendly. Only the foyer a bit cramped when all the groups have their tea break. Definitely will come again.

Great new menu and such for breakfast. Appreciate the changes and efforts. Hoping for a firmer pillow though in the future. Newly refurbished rooms as well. Service is good as always. Could do with an improvement with some kids channels too.

The rooms are great for the price, service was good, the front desk were efficient, buffet has lots of food choices and everyone is very friendly! One of the few hotels that offer a smoking room, which is perfect for me, but there is definitely more floors of rooms with prohibited smoking.

I adore this hotel immensely. We were given 2 complimentary tickets to access the waterpark. The hotel is roomy, exquisite, and immaculate. Since it was our anniversary, we requested a modest decoration, which was arranged prior to our arrival. The staff in charge of the decoration were incredibly amiable and provided excellent service. I love the hotel's proximity to i-city, as it allowed us to conveniently walk there. During our 3D2N stay, we didn't need to use a car at all (highly cost-effective). We also booked a hotel that includes breakfast. The breakfast buffet exceeded my expectations with its delectable and plentiful food options I am extremely content and satisfied

Generally this hotel are fairly comfortable for my 3 days 2nights stayed here for attend the course. How ever there is still had a room to grow specially the function or even service to guests. All the ICT service team are poor and tools or equipment's are not functioning good during the course ongoing.

I am very happy stay at the BW i-city Shah Alam selagor cause service their staffs is excellence Service and product is very good. Regarding the room is cleanliness, TV cable is good enough, surrounding area at the hotel near at the shopping center and food court also.

Its good and the room is very comfortable. The brake fast also delicious and a lot of choices.the falsities like car park it many and easy too and the parking also free just shows yo Tiket to receptionist.

The staff are friendly and generous. The front desk staff gave me free tickets to i city water park for all my family members. We just need to walk to the water park. My kids enjoy it so much. I will sure come to stay here again in the future.

Planned to celebrate my daugther's birthday but theres no compliment or any nice gesture at all not even a happy birthday wish. My e-tix for the waterpark were not updated, need to make a call for the issue to be tackled. The only nice thing is the friendliness of the staffs

Very clean hotel, cheap n very wonderfull. More restoran and mart for you .. not need to out from hotel area to buy any thing. And hotel provide free unlimited wet water theme park icity for guest hotel ...

I love the experience staying with this hotel The receptionist so very very great & friendly They will always help you no matter what The room was clean & safe The hotel was so close to the Icity I can just walked to the waterworld, snowalk, giant ferris wheel, digital light Breakfast was amazing All foods was perfect I got no complain at all❤️

The room was clean & cozy. Customer service was good. Guest name showing at room's TV when I first check-in the room. Thumb up for it!! There were a theme park nearby. I guess it will be good for family stay too. Recommended.

Overall is good, multi-storey carpark a little narrow for 7 seater car to go in and out This place also very close to shopping mall that has many shops and food They also provide free 2 tickets for waterworld entrance

The check in and out process was smooth, room is clean, breakfast spread was good. Little details that made us feel appreciated, they left a mandarin oranges and angpow packets with choco coins on the table.

I booked for the weekend staycation package and enjoyed the services very much. It was a great experience and got to spend my time with the family. Definitely will recommend the hotel to my family members and closed friends.

The staff are friendly and very attentive whenever you need their assistance and all. Felt really comfortable and been taken care off really well, seem that I had stayed in my second home. The room were clean and even the restaurant were great with lot of selection that definitely suit to anyone's palate and very reasonable price point. Best Western will always be my first choice.

Very good location for family holiday and nearly access to UiTM and I City Mall. Price still ok, value for money. Only have a little difficulty when taking transportation like taxi or grab. Overall Goid

Everything is good, the bathroom and room super clean, friendly staff except the aircond was not so cool even already turned on whole night. Variety of food and tasty, got free entrance ticket for 2 pax for waterpark

Got an upgrade upon check in. Check in was very efficient. The room was a good size. However even though there was a kettle and microwave, there was no crockery (only drinking glasses) or cutlery. Breakfast was good especially the traditional Malaysian food. Waterpark access included throughout the stay but the waterpark was a massive disappointment. Not worth going there. Walking distance to i-City mall where there are many places to eat. The staff were exceptionally friendly and efficient. The hotel osnaging though and could do with an upgrade.

I have to say that with rm299 you'll get room with breakfast and hi tea for 2. Plus some mini bar goodies and not to forget the water theme park passes this is a weekend staycation not to be forgotten.

really love stay here. staff are very friendly.. facilities also good. got extra FOC waterpark tickets. really recommended. have to book big room next time if want to stay big family. otherwise is PERFECT

The room was very well clean but the cupboard was a bit smelly. There one indian reception guy, never smile back to me left me awkwardly smiling at him. The breakfast just so-so. Sambal nasi lemak was very sour. Couldnt eat it. Variety of pastry. The good point is the location of the hotel. A walk distance to the theme park, waterpark.

Very convenience, cleanliness good, reception service good, very satisfied. Breakfast and food are very nice. Its very near to access to iCity Waterworld and Theme Park at night. My family are happy staying here at Best Western Hotel. For sure will visit again!!

the receptionist very polite & friendly ( young lady ) the rooms are spacious hotel walking distance to icity & waterpark overall i love all about the holiday here breakfast variety of choices don't worry about parking,theres alots of parking there..

Service was nice. Staffs were helpful. Walking distance to the icity games. Food was nice. Rooms are very clean. Definitely will choose this hotel for next vacation. Forgot to mention, free parking & waterpark entrance.

Excellent.. & Recommended.. My bookjng was on December 2022.. My first booked is actually for earlier arrived from my hometown..then I was checkout to do my work nearly the hotel.. Then I booked the second time coz I want to go for a walk before I'm back to my hometown.. Best room..best environment..friendly staff.. Will repeat it and suggest with friends..

Hotel is near to I-City theme park and I-City shopping mall which is walking distant. Very convenient for shopping and food. Theme park is not too bad for kids. for those driving, it has ample parking and it is free.

Room was small and the dustbin dont have plastic to throw the trash.econ leaking.the food in cafe was so so.water heater was difficult to adjust hot n cold water.but it really near to icity n enjoy life with child in night.

I had a wonderful experience dining at the hi tea buffet. The choice of food was above average and the the staff were attentive to our personal needs as both my parents are on walking aid. As a deejay by profession I have been to many buffets and I will recommend and return to this outlet soon.

Didn't have much time to enjoy the stay due to attending daughter's convocation ceremony. Hope to stay again in the future. Traffic to and from the hotel to UiTM campus quite congested due to the LRT construction.

The Hotel very easy to find and the car park was free. The hotel near to the ICT which is very good thing as you can take a walk during night . The room very clean and the service also good!! during check-in and check-out they are very friendly and helpful! Definitely will come here again! I come here for convo ceremony it was the best choice to stay here!

quick and hassle-free check in. easy parking logistics (availability, distance from hotel entrance, ticket validation). decent room, a bit tight to perform prayers but manageable. housekeeping was friendly and attentive. great stay overall

I love the location whereby it is located inside the theme park. One thing that the room is not sound proof whereby I can hear the people next room. Nevertheless, the room is okay and my family enjoyed the stay.

This hotel provides you a perfect amneties while the room looks very clean and neat. It feels like we stay at our own home. Love to see the staff are very friendly and multitasking especially aidil, krishan from recieptionist and not forget to housekeeper are very polite. Overall this hotel is value for money.

Room was too small. I think the room is okay for 2 person. The breakfast was nice and have variety of choices. The staff was nice and friendly as well. Near the water park, theme park, and i-city. Overall it was a nice play for a short trip

Nice place. Great hotel. Free two ticket for waterworld i-city. Easy check in and check out. Easy access to i-city. Will repeat soon. But the waterworld staff not so friendly. Mineral water also can't bought inside.

Everything is good and satisfied as rate offered is reasonable with package given ! Friendly staff and shall come again next time with others family tooo..even near with my house still can feel in other place ..love itt

During made the reservation : fast reply and really helpful After made the payment: my room package entitled Hi-Tea Buffet, fully book suddenly after payment made. During the stay: We like the hotel location and easy parking area. Room is so beautiful with the I-city view. Got free waterpark tickets, my son really enjoy it. Room decoration for my bday boy make our day. Special thanks for Mr. Amirul (Reservation), for helping us and always being polite to us. Keep it up :)

Room was nice, clean and comfy. Staff was friendly. The most excellent part was cafe menu. All menu was so delicious especially the dessert (cake) and environment at the cafe was nice with slow music.

Surprisingly, there was pop quiz and I won. Congratulation for this kind of game. F&B -mostly were completed and good with the Hi Tea Price -congratulation. The Cafe was very big and so cozy especially outside area. Will come again with family and recommended to all

everything is fine amd nice ,moat importand is so call Customer Service, sorry that i dont know her or his name.i booked a room for a birthday event thanks for a good arrange ment.i have search all room.package that come with a candle night in room dinner and alsoo room deco and a breaakfast, i believe this is the most cheap rm 600 all in... in klang valley

Very nice accommodations. Those have a families with children below 13 yrs old, fully recommended. Night view very relaxing with colorful neon from building and theme park. Hotel rate not expensive and breakfast for me delicious.

Friendly and Helpful Staff but room a bit small for double single room Breakfast food plenty of choice and quite good as well. The location just beside the i-city mall and park. package include waterworld but sadly cannot join due to the strict time.

missing item despite that it was reported within the day it was discovered missing and despite google location showed that last location was at the hotel then the unit got battery empty, the missing item was not returned. Apparently housekeeping did not see it which is very unlikely. Defective electric bulb in one of our connecting rooms. Toilets are not that clean. Parking is spacious but the validated ticket was rejected at the exit even if it was not that long to get out of the parking to the exit. Had to go back yo their reception for re-validation.

Staff are friendly and helpful, especially Mr Shah who provided superb service to us. Hotel also provide free shuttle to i-City Mall and back to hotel. Location is walking distance to I-City theme park.

Everything was so good. The staff were so welcoming, from stepping in to stepping out of the hotel. Although we are only staying for a night, the service by Mr. Shah was so professional and he is talking to us with a pleasant voice with a pleasant smile. Other than that, Mr. Shah also informed us to validate our parking ticket for a free parking and ask us to install the icity Apps, for 2 free tickets to the waterpark. In terms of the room, the room was clean and comfortable. Although the room was a bit small from my usual place of stay, but it is worth the price for a late booking. We will definitely stay here again soon.

Great and always assist customers . Hassle free and great hospitality . Staff always give helping hands and friendly . Assist me as regular customer even when i just walk in during the festival season . Staffs always there to assist

Great stay for business travelers. Newly refurbished the rooms is a great plus. Breakfast selection is good but need to watch the salt in some of the dishes like the noodles and curry. If dining in for dinner, The Burger is my recommendation.

Good food, great place to stay. Nearby the city of attraction walking distance to i-city and central i-city mall.Overall, I'm satisfied with the facilities and I really love the breakfast food!! Definitely will come again :)

The hotel very clean and staffs are very friendly and helpful. Nice and comfortable. My suggestions is prepare some vegetable food. Maybe get some good recipe on vege food. People will love it. Thank you

Yr customer service 'SHAH' a very poite man and excellent Service for attended me Service tip top...i like and so happy...room clean and comfortable, scenery beutiful Thanks so much...next time i come again

This is my second time here this year and both served by FO Shah. He has a great hospitality, very friendly and even kind enough to give me upgraded room with park view for no extra charge. Kudos to that. Room was spacious and worth my money. Will definitely come back.

Good place to stay with kids, warms greetings and lots of nice place to go at nights,. All items @ room are functioning well. Breakfast are good, . But need to park car far to check in,.. the guard didnt allowed us to park nearest the lobby.

Nearby i-City and just walking from the hotel. Attractive for childrens and adults. Second time have a course lived at this hotel and sightseeing very good. Water Theme Park free for 2 person if you stay at this hotel. Thanks.

Choose this hotel as the themepark just next to it. Cozy bedroom. Clean bathroom with basic toiletries provided. The pillow is comfortable and the room is clean. This hotel location is near to Klang. About 15-20mins time. Parking lots are convenient and link directly to hotel lobby. The only down side was the hair dryer spoiled on my second time usage. Overall it is a not bad choice and will come again in future. It is worth for the money too.

I am very satisfied with my recent stay here. This hotel is not a 5-star hotel, but the interior and service is! Didnt expect much at first, looking at its price. However the experience turns out to be great! The bedroom is spacious with its affordable price, got fridge, water heater and TV as well. Your parking is free too, just get it validated at the reception counter. At night, don't miss your chance to have a stroll at the i-City nearby! Such a wholesome experience staying here, thank you Best Western!

Hotel location is good for family traveller, close to theme park for kids and the hotel have 2 complementary tickets for the waterpark.. the night view very colorful with the neon lights.. for adult there's a shopping mall close by it take less then 10 minutes walking distance..

Booked for a short vacay on 17/9 while doing biz trip…great environment and helpful friendly staff..thanks to Jessic (front office manager) for the room arrangements…and swift reply on my room booking by Encik Amirul (reservation staff)…will definitely recommend this hotel to my friends n family.. thanks for the stay..

The room is clean and nice. The staff very helpful and friendly. The food ok eventhough not great. The free ticket should extend to more days because our vist is work related therefore we didn't have time to enjoy it unless you give to others.

We would like to say thank you for your hospitality during our stay there especially to Ms Aini and the rest of front office staff in Best Western i city hotel. They assisted us on our transportation needs. Food was acceptable and overall the staff there are friendly.

Nice place with waterpark for a short vacay.. my children and my family enjoy it.. near icity, central icity for shopping at the night.. just walk and enjoy family time.. Room hotel also clean, comfy and all thing best..

Excellent & Recommended. The room is very comfortable. The food is delicious and there are many menu options for breakfast, lunch and dinner. Desserts and pickles are all very tasty. Clean toilet & complete bathroom equipment (shower gel, shampoo, toothbrush, toothpaste, soap, razor, cotton buds)

I spent 2 nights here on business purpose and i must say that everything was excellent. The location near with I-city theme park, plus if use the apps u will get free 2 ticket to enter the i-city theme park. my room not suit those anyone want to bring a family or children, but another room I don't know how big is. Food for breakfast also nice

Hotel room is not comfortable. The food was poor especially the steak. It was as hard as rubber. The access to car Park is very difficult especially the upper Level cat Park. The first impression is very average.

Very nice hotel and all of the staff are friendly. The room is very clean and the toilet also clean. The bed is comfortable. There are spacious parking lot and safety alert. The cafe also have a variaty of food and it delicious

i like the environment, very comfort and suitable for family. just walking distance tu waterworld, snowalk, and beautiful lightning night. food is also good and you can enjoy your meal at open air i love to come again with family. the kids really loves this hotel. they also enjoy the free tickets to the waterworld

everything is great and my room has a nice view.. all the staff is well mannered and very patience in handling our situation when we have some minor problem occur.. at night, we can walk to the i city as it just nearby.. and our experience and memories created there will be unforgettable

It was a really good stay but I think that some things in the hotel could be improved. For example, the toilets have gotten old and needs to be cleaned proper, and perhaps get a fresh coat of paint. Thank you

Room 1303 The room was rather small - closet couldnt close well because of the large hanger. No space to pray Air-cond took longer time to cool the room Other rooms at different level are bigger even though it has the same rate

Staffs name Aidil, Hafizul and Amira in Best Western i-City gave me excellent service. I got free room upgrade and I am so happy about that. Anyhow, some amenities like tissue and small/face towel were not in my room, maybe the housekeepers forgot to put it. Besides, mirror in the bathroom was not completely cleaned, I can see some fingerprints on it, and the alarm clock in my room already broken. Batteries for Tv remote should be replaced.

Best Western is a nice place to stay. Rooms was clean and tidy. Satisfy my expectations. Staff was good. Kisharn, receptionist was excellent throughout my stay. He has smile on his face entertaining us in midst of handling so many guests. Good job! Top notch hospitality ethics.

good and affordable to stay for short vacation..located in the center of I-city shah alam, a very delightful place and interesting location..just 2 minute walking distance to the I-City and very near to amenities

It was a great experience! I really love the hospitality that shown by your workers. The facility are pleasant. Apart from that, your interior design are pleasing and attractive. The food was scrumptious. Thank you so much!

the room clean, have large bed and breakfast food delicious and variety. thank to en Khairil for assisting us. hotel also the best offer to enter icty theme park. car park easy to acses.the best experience ever.

It was amazing to stay at best Western hotel in shah alam i city. My family really enjoyed the stay. Breakfast was very delicious and had number of variety. Activities for kids were just at few minutes of walk. Really satisfied and recommended for couples family or alone too. Staff was cooperative and welcoming.

Kisharn showed such professionalism and kindness with everlasting cheerfulness to all my endless call and questions and changes of mind due to banking problem, due to system migration issue and ever changing weather. Exemplary staff is Kisharn. The icity theme though needs much needed sprucing up and maintenance.

Best Western Hotel is one of the best staycations in Shah Alam especially when you are travelling with kids! It is located in the middle of iCity with super duper easy access to the theme park & water park. Even though I booked last minute, Mr. Amirul was very kind to assist me and the kids just to ensure that we can wrap up our school holidays with joy! Mr. Amirul is always one step ahead in terms of his service rendered to the customer. He's helpful and always try his best. The room is clean and well-maintained. Breakfast experience was good and do expect a variety of menus ranging from continental menus to traditional Malay palates. Will come again!

Convenient for me and my family to attend a family function nearby . Get food at odd times. Reasonable price and quite a variety. Rooms clean. Nice view at night with lights all up. There's an amusement park a stone's throw away if you have kids. A shopping complex is just beside .

nice stay comfortable clean walking distance staff is good Cafe- food is nice parking easy to find very convince hope can come and stay here again in future Thank You to all hotel staff and also cafe

Overall great. Clean and spacious room, friendly and helpful staff. Just please consider to open back the access door from level 1 and 2 parking to the hotel lobby to ease customer especially those with small kid.

A good and convenient place if you are planning to enjoy i-city especially at night, all the fancy attraction are just walking distance, shah alam, ample parking space, friendly and professional staffs

The place is nice and clean snd the staffs are friendly and always ready to help. Their food is good and the view is breath taking. Easy access in and out. I love the place wont mind staying there again with my family on our next visit to shah alam.

It was a quick getaway for us as this hotel is the nearest to where I need to send my daughter to continue her degree. Cons There are a few obvious defect especially the laminated floor gaps. Food left over especially under the TV console area. Pros Near the entertainment and foods outlet. Walking distance only. Should try the Nasi Kalut Jitra in the nearby building block (Need to drive you car la) Strong water pressure. Adequate amenities provided. Janice (FO if i got her name correctly) was attentive and superb. The morning DM was excellent too. Overall, it was a clean and a decent place to call it, a night.

Good experience. The breakfast taste good. The snowalk is very near just 3 minute walk from hotel. You can eat your dinner at Central Mall I city, you can use shuttle bus or just walk to there. On the road back to hotel you can enjoy the city light.

The hotel is ok . Cafe hotel ok have delicious food & the price is affordable. But the theme park should tell us pregnant lady cannot enter . My ticket is burn just like that . So disappointed. Please write the terms and conditions properly after this to easy customer booking.

Helpful receptionist from the moment I called to book via phone. Ms Janice. No booking payment or security deposit required. It's a 3 star hotel but the service, room, greetings like 5 star hotel. Definitely will stay here if i visit iCity again.

Nice place to stay near to i city.u can just walk to icity theme park.friendly staff.got parking beside the hotel.near to many local boutique at seksyen 7. Near to icentral mall. Overall good stay and comfortable.

Wide parking area. Nice food with reasonable price. Friendly staffs. Minimalism concept. Just nice for the price. Love the ikan bakar on the ala cart menu. Near the i-City theme park (walking distance). Always full of families during the weekend or public holidays.

Wide variety of food for Ramadhan Buffet, service is quick, staffs are friendly and helpful. Book a table early as they sold out very quickly. Overall, good experience and will go again in the future.

Good and nice place for family to stay. Near access to icity nightwalk. Interior : 4/5 Lift : 4/5 Toilet : 3/5 Parking : Open parking 4/5 Cleanliness : 4/5 Noise : 4/5 Window view : 5/5 - facing icity park Access Road : Bit congested due to construction

The room was ok but the toilet is not leveled resulting in a puddle of water. The movie channel was only available on the first day, the second to the fourth day it was not available in the channel. The service was good and fast. The iftar buffet was also awesome ...l really love the teh tarik.

Ramadan buffet was awesome.Variety of good. Good taste.Not to forget the shellout gimic so entertaining.Well done F&B Department.Keep it up.Staff also friendly.Satar is my favorite.so sedap.Oden also good.Nasi station lots of nice dishes.Top up food also good.

The best hotel forever. Stayed at level 17, the view was nice. The check in was smooth by Ms Janice, then the whole stay was pleasent experience. Check out was good. And throughout the stay was nice, Thank you to Aidil, Janice and Amira❤️

The staff is very nice and willingly to assist you. A clean guestroom following with a nice and variety choice of buffet breakfast. Although the Hotel rated as 2 or 3 stars , But i can assured you that the assistance ou can get is more than the rating starts.

Best view and most luxurious looking room. Only hard to find parking, please fix this at the google map/ waze to show exact parking spot because it took me 30 minute for me as a first timer. Or can just inform beforehand where exactly to park the car at email/whatsapp etc.

I had a great time at Best Western i-City Shah Alam. They gave a stellar service for an affordable price. The room was comfy and the bathroom was kept clean. The complimentary breakfast meals were delish, too, and the staff were very warm and accommodating to boot. Thank you Best Western i-City. Hope you keep up the excellent service! Thank you.

room and other service is ok but the entrance lift was very confusing as there was no instructions on how to go to hotel lobby.please made sign if you want to use single entrance system so that fist time customer don't get confused

My family love staying here. Overall was excellent. Hotel provide me foc upgrade since i am regular visitor. Can see hotel management keep improving their service. Everything was here, really strategic location!

Room is clean… strategix location & will return soon. Price is affordable . Bfast… not so much… so so. There are also good tv channels to watch. They have shittle bua to Icity mall as well. Awesome stay.

Check in very smooth. Breakfast very good with variety of chooice. Many activities can be done during the stay. Watching movie in room. Waterwood also very best and my kids enjoy it very much. At night can go to ICT theme park. Very suitable for family with kids.

Overall is good, Parking need to open excess door to lobby lift. Food is good, staff are friendly. Breakfast buffet, enough spread for having breakfast, more choice. Front Office & Housekeeping staff effective.

I had a wonderful experience. Last minute booked (walk in) Thanks to Mira sangat2 membantu untuk dptkan bilik + breakfast semua untuk family yang datang jauh from Kota bharu, Kelantan. The sevice was exceptional as well. Would definitely send a friend there❤️✨

The best hotel i ever stayed and the breakfast was marvelous, eventhough we only stayed for 2 days but it was worth it, also the view from the room not the best for me but inside was so cool, might be coming here again in the future

Satisfied with the set up for a romantic decoration room. Not too simple and not too bulky. Private romantic candle light dinner with love one. Different way of celebrating your precious partner and something to remember. Sweet memory

strategic place for my family outing. the meal is good, the staff also polite. good experience having stayed at best western i-city shah alam recommended place for family and friends plan to go again

I stayed for one night. The staffs really deserved to be praised. I tell you, although the hotel facilities are 3 stars, the services were 5 stars. They sure made you feel welcomed throughout the stay. Even the staffs at The View Cafe were excellent. Great stay and will sure to come back again.

Good nothing much to comments.room clean . Toilet clean . Out side less restauarant to dine. Overall is good . Every three month stay here for business meeting . Easy call grab compare previous . Toiletries should add More For us

We had an eight days training here, from morning till night. The staff were accommodating, the foods were scrumptious and the rooms were clean and comfy. A complimentary water park entrance is definitely a plus point!

Good services From Register at lobby hotel /room/all place neat n tidy/Got free Water park and we all enjoy it..parking also Free.Please do more promo again n again..We lovo it and Tx for all services

Everything was good. I repeatedly stay in this hotel whenever I have work to do in Shah Alam. The hotel staffs especially Mr Aidil Iman always give the best he could. Thank you for your excellent service!

Excellent hotel service, always nice to customer, very helpful & polite to customer. Thanks to En. Brian, En. Aidil & all BW staff because always give help when needed and always nice to us during our stayed. We will come again next time. Excellent Hotel for vacation. 2 THUMBS-UPS & keep it up

A great place to just unwind and relax away from your home or from the city side. And spend precious moments with the children together. Family bonding. Also a place to get the kids away from gadgets at home.

The room decoration nice and simple, also the view outside it's very beautifull. Large room and the capacity suitable for small family (3 adult with 2 kids). The room service superb. Great room service and very helpful staff and always give a sincere smile.

Dengan harga pakej rm398 inclusive all these : 3D 2N ( 2 pax ) Breakfast 2x ( 2 pax ) buffet ( lot of choices) Dinner 2x ( 2 pax ) can choose room service Water world 2x (2pax) unlimited access Unlimited movies access Complimentary light snacks.. I really love it !!! Their staff all polite & really helpful ! I celebrated our honeymoon & husband's birthday there.. they even decorated my room for romantic feels... really love it ! Gonna repeat again !

The promotion package price is very affordable and considered as cheap. because its included water world unlimited entrance. keep doing the promotion. Definitely will repeat again if there is a promotion like this or better promo.

Small room, difficult to perform prayer, difficult to access parking, breakfast okay, location strategic, television channel okay, bed okay, view was nice, easy to find food, lobby was small when crowded

Room size moderate where house keeping is giving good service. Food and beverage could find variety of choices. Staff gave excellent service with greet and smiles. Welcome desk staff were good and helpful. The security guards were friendly and jovial. Please keep up the good service and appreciates everyone contribution. Don't lay off any of them because they are good and difficult to find their replacement. Motivation is important to keep the team work going strong.

helpful staff, nice food and affordable price to stay. Also get extra food from counter when check in. The room a bit small, simple deco but clean. The view at the cafe very amazing, like very much the outside deco and viewing

I went here with my family and it's location is suitable for me with little kids. The staff were very helpful and made us felt welcomed. Walking distance to the mall and the park is really a plus point to this hotel.

I grab the MTT offer from best western hotel and book 6 rooms for 3d2n. i also request for same floor and connecting room and get it as requested. it make my family trip more enjoyful! breakfast is great and dinner is okay enough if you don't want to start your engine. we really spend our 3d2n at i-city and shah alam area. would definitely come again here and hopefully they provide more promo package for us! :D

I went there for a business trip. I was amazed by how the frontdesk staff managed the crowd. I am overwhelming by the service given by them. I chose the hotel because it is near the themepark. My family could enjoy their holidays while i'm doing my work. Surely will come again. Thank you for the good food, good stay. Till we meet again

It was a wonderful birthday staycation for my family! The staff in charged named Jocylyn was very friendly and easy to reach by whatsapp. The receptionist also good and check in process went smooth. I love the breakfast! There were so many choices of foods and the cafe also have a wonderful environment. Parking also not a problem. The theme park and water park just walking distance from the hotel. Sure will come again next time.

i stay with my family.. so far everything is satisfied.. good customer service when i want to check in.. he help me with no regret.. give solution when i have many problem to ask.. please give him some rewards..

The package overall of water park & buffet was awesome. Definitely a repeat. Point for improvement is on room cleanliness. The room floor was sticky & full of dust. Bad for my baby who's in exploring stage.

I must thank En Jeff for arranging this lunch event for my team last week. We had great time eating delicious food at the view café. The staff were committed to great service and were very friendly. I would definitely eat here again.

The food is good. The SOP also good. Need to add more variety of fruits. The service are so good. There are toilet and surau so it is convenient for muslim people. Recommended for small business event.

I was at 5th floor with my 1st son and my wife having a brakefast suddenly I saw one of the hotel staff carrying my 5 years old son which he was sleeping by the time I go down for brakefast. Thanks for that hotel staff because he reconize my son which is he go to hotel lobby by him self looking for me and my wife. It was a nightmare for me and family.

The service and food quality was excellent. The staff were very friendly right from the receptionist to the coffee house staff. The Beef Burgers at The View restaurant is a must-try. Great tasting patties and exceeded our expectations.

Great service. Very attentive and super friendly crew. The ambiance is nice and the food is spot on. Thank you to be able to arrange the last minute request although it stated to book at least 3 days. My family have a great birthday celebration here.

M.T.T packages is really worth it of money..it was a really good and reasonable price for the packages. For couples or family stay..it is really a good experience to stay here. Staff are friendly and very helpful.

One of the best hotel that i highly recommended, worth t stay. BW I-city for me already be my second house if i go to Selangor. All staff are professional and friendly. not only from the lower levels but from the upper levels the service are extremely helpful and friendly. Everything for me 10/10 rating for BW-I city.

make sure the waiter tops up the buffet food quickly .. make sure the tv remote is in good and perfect condition .. make sure the air cond is serviced perfectly .. and also make sure the bathroom hot water is in good condition

BAD: Bed cleanliness is very poor. Sharing iron was put on floor at the corridor. Old and rusty iron. Room quite small. GOOD : Staffs are polite and good. Walking distance to Mall and all the tourist spots

Sure will some again. Thanks for the best hospitality. I will surely come again here to stay here. Best breakfast too. Clean room. Great front desk assistant make my check in and check out smoother. Location also great.

Nice Customer Services, The place & room clean. 2 times already booking this hotel when my family go to the iCITY. It strategic hotel when go to iCITY. The breakfast also many variety. My child love it

My family an I stayed here for 3 nights and experienced terrible service. We experienced an unwelcoming vibe upon arriving — the staff at the front desk attended us with no smile nor greetings, which should be a common etiquette and manners for every hotel staff. Secondly, the check-in process was a complete mess and unorganized. We were told to wait for another half an hour after the check-in time at 2pm despite the early booking and full payment made. I then pointed out to the staff regarding the early booking and full payment I had made to avoid late check-in issues, but no.. All that I received was a “Can you please understand?”, which to me was rude and unprofessional. Well then.. half an hour got dragged to 2 hours 20mins. How is that acceptable!!???!!??! Aside from the horrible front-desk service and unnecessary long-waiting hours, basic essentials like towels were not provided in the room!! I requested for towels from them at 6pm and I am not really sure what took them so long, I had to wait for another 3 hours to get it delivered to my room. And again, no towels and bottled water were provided after housekeeping on the next day. Honestly, we were not satisfied with the staycation at this hotel at all, surely didn't give me a peace of mind, only drives me up the wall with the horrible hospitality. Quite surprised with it being a 4-star rated hotel because to me personally, it was like another typical 3-star hotel services. This experience taught me to be more cautious before placing hotel bookings — to survey hotel reviews carefully and attentively. I hope this review will also give a brief idea on what to expect upon staying at this hotel to everyone who wishes to spend their days here.

The reception was not friendly , the instruction was not clear ,the waterpark ticket could not until we had the front of the waterpark counter to enter but the ticket was still not in the room ,dusty room , the floor still has waste please upgrade the service

Had a splendid stay at best western. Beautiful rooms and a great view. There is also huge water park package that comes with the room. And not forgetting the staffs are friendly and helpful at all times. Freshly cooked breakfast was superb. Room service was fast and the food was awesome. Overall I have a solid stay here. #bestlahhhh

During the stay, overall experience was great. it just the food presentation is below my expectation. It can be improve better in future. Overall MTT package was a great and affordable. The room given was good as well.

The location is convenient. Room is clean. Only draw back is that the reception is lack of staff and slow in process of check in. The restaurant is open for dine in and the food is good. Internet access is moderate and can be improved

No TV channel connection and poor flow rate hot shower, i.e., too hot and too cold. The room rate was not found worth for the value and was disappointed due to the rate was location accessibility was not user friendly and confusing.

Tq mr Herman help us with our reservation..he upgrades our room because we travel with our sons..this is our fourth times staying there..still the best place for us to stay.. Its a good place to bring ur childs because its nearby i city Thumbs up to Mr Muz and all fnb staff..always greet guests with smile..great breakfast buffet.. Keep up the great efforts and we will come again to stay there..tq

The room, the hotel surrounding were very clean and comfortable! I can't remember how many times I checked in this hotel bcs I just love how it is so peaceful staying here even though it's located in a themepark. The staffs especially Mr Aidil, Mr Amirul & Miss Zulaiha were amazing! Thank you for your services (dear management please give them awards!) Breakfast was good! There are so many choices of food. Overall from me, 10/10. Will definitely come again next time.

I had a very good experience.... Am coming back again this week. Hopefully I get a room as somehow my weekends is free. Your Team are friendly and the room is clean and the movie package is good. Ohhhhh, breakfast really, really good for the price!!!!

I had to check in for some personal work purpose. But the reception was full with customers. I thought I had to wait longer. There was this staff, named Kisharn. He saw me queuing up and came to help me with check in procedure. This really saved my time alot as i was in bit tired with my work. He took my details and checked in for me from office. Was a really helpful thing from this staff.

the hotel service at best western at i city was unexpected,the service that they provided was excellent i want to thank you to the all associate at best western i city especially to kisharn,aidil,jessie,elisya,amirul,mong herman and rifqi..thank you for the service that you guys provided and we are very happy..thank you again.

Hi, I just wanted to say thanks to all people at Best Western (BW) i-City Shah Alam . Everyone at the BW was extremely helpful and welcoming especially the receptionist in-charge that served me during my check in , Mr Amirul (for my 1st day and 3rd stay) as well as Mr Kisharn (2nd day stay) . Mr Amirul and Mr Kisharn were good , amazing , extremely helpful and super friendly . This hotel is one of the best hotel I ever stayed , the breakfast is delicious . Staying at BW is the perfect choice and worth the journey . Definitely will come back again . Overall experience is the hospitality , the food , the service , everything is perfect ! I enjoyed my stay .

Be here for 4th time and the memory still the same. Just this trip we dont have snow walk or themepark due to MCO. But kids still enjoy playing in room. Will consider to return for 5 6 7 times in futute!!

Excellent front receptionist,room is super clean and the staff are friendly .The food is good and delicious.Enviroment is quiet and easy accessible and near by shopping mall.Plenty of activities can be done if no covid 19 pandemics

We went there for celebrate my sister birthday . The plan was last minute but succesful with best western staff . The room was nice and decoration so beautifull . The food also delicious and the price also suitable . We love it so much . Thank you best western .

Thank you all for your awesome hospitality, specialy to Mr. Amirul who really kind and take care of us well during our stay. Hotel is really clean and quite. Definitely we will stay here again for our next trip. Mikel

A hotel that offers unexpected service where all the staff here should be commended. Quality of work and cooperation between them in ensuring guest satisfaction. the room facilities provided are very good and the table space for dining in the room is comfortable. Not only that, the hotel also offers a variety of movies to watch and indeed it is very suitable in this pandemic season. Keep up the effort to further develop this hotel !!!

The room was cozy and clean, services were good too. There are some minor issues in my room but one of the staff Aiman if im not mistaken help me and fix it right away everytime. Well done and keep up the good work!

Friendly, Clean, Awesome Service... Didn't expect the hospitality of the hotel management in good and well served even in pendemic period. Reasonable price and keep up the good service Definitely will come again... ⭐⭐⭐⭐

FO assistance (aidil) very helpful during checkout. Good facilities, warm welcome, pleasant experience. I made the booking through online booking, very easy. Feel grateful to stay overhere. Will come back later.

Everything is great,from the food till the accomodation. Nice customer service. They are nice & helpful. Its such a good place to chill and relax. Really enjoy it & mayb will come again. Thanks a lot for the great experience.

Great hotel with friendly staff and good service, the only thing to talk about is internet speed and if you are looking for hotel with best internet, you should not visit here. But out of everything, this is the good hotel to stay. Thank you every staff serving here.. I appreciate your services.

The hotel is way far beyond my expectations and very satisfied of staying here. Hoping to be back here with my family. But sad to say that we can't enjoy orselves outside because of the pandemic presently. Thank you so much.

I enjoy staying at your hotel and i love to do it again. I hope one day i can came back with my family and friend specially wit my fiance,or we can choose the hotel as are honey moon place.that whould be great.

From front desk to kitchen team it superb! Room decoration meet our expectation same with the advertisements. All the food it so good beyond our expectation, kuddos chef! Staff super friendly and very helpful. Last but not least the price also very affordable, definitely will come again!

While the overall stay this round was pleasant on the average, the internet connectivity was still rather poor and not improved since given the feedback several times on the bandwidth and quality of network. This also resulted in interrupted online meetings, and the alternative use of mobile data was also not good either in that area. Additionally, while the floor was generally quiet, but the slamming of doors can be heard at intervals - as provided the feedback previously, please look into soundproofing elements for doors especially. Nevertheless, thank you for the general hospitality rendered which I believe can still be further improved particularly of handling tele-conversations at the front desk and dining outlet. Hope to see real improvements esp on the network and soundproofing.

Overall was great!!! Had warm welcome started from receptionist upon check in until check out. This hotel provided MTT package which is we can enjoyed with unlimited movies for free inclusive with MTT package. During pandamic of covid 19, people getting tired working from home, with this package i'm surely that we can released our stress from hectic jobs. Keep and maintain this kind of great service.

Wonderful stay. Helpful Staff especially Belinda in FB Admin & Check in staff who check in me either Amirul or Hakim I totally cant recall sorry his name but a Malay, Young and Gentlemen Guy. Who upgrade my room to higher category. The room Clean and nice, room facilities nice. Got a free movie access. Took 2 rooms. Connecting room. The Ramadhan and Sahur Buffer was extremely outrageous. Staff all helpful and energetic despite month of Holy Ramadhan. Upon Check out, I'm sorry there is a Chinese lady sheeren I think really2 professional doing her work. Can feel her smile even she wearing a mask. Definitely going to come back again and recommend to our families and friends!

One of the best hotel to stay if you want to stay and having dinner at hotel. The food was very good and always there for everyone. What keep me from enjoying the full service is MCO started and without it most probably i will stay again on raya eve

Fast check in. Good staff, helpful. Room was ok. Not too small n not too big. Strategic location. Not difficult to find food place. Got shuttle to nearest shopping mall, i-Central City Waterpark theme just 5 mins walk. Overall ok!! Will be back soon.

The hotel is pleasant to stay in. It fits the price offered. I encountered quite a lot of problems like the telephone cable was popping off from its phone handle. The refrigerator took a day to chill my drinks. Other than that. it was a great experience. I hope that the hotel will improve after looking at my review.

just want to say at he bathroom was have an cockroach and have the teeth brush still not they throw away before im cekin. Hope housekeeper to clean it carefully for the next time. Meanwhile, all the facilities was good

Very convenient for travel with kids as icity center just walking distance. Helpful staff and good location. Definitely I will comeback. Thanks to staff Shinnie for simple deco for my anniversary stay.

We stayed 1 night at the hotel to go to the I-City Park with my family. Booked 2 rooms that connected. The kids room jas a lot of babies cockroaches when we arrived but I think just 1 night so didn't make a big fuss about it, just using tissue to get rid of them and clean with wet wipes sanitizer. But the next morning, there so many of them again and my kids really freak out and we checked out immediately. I took the video and show to the reception and they were very concerned about it and offered is a free lunch, which is nice. The manager came to apologize and they will try to fix it. The stuffs were very friendly & helpful but don't think I will come back.

Bought MAKAN.TONTON.TIDUR Deal. It's only RM229nett for Superior Room, Sahur + Iftar for 2 Adults, 24-hour stay with flexible check-in time & Movies with complimentary Minibar Pack, affordable price compare the other hotel that I survey.

We had stay at this hotel multiple times and the high quality of service & attention to details remain. The staff is amazing & the room have been comfortable & immaculate. Overall this is a great hotel and I would definitely stay here again!!

dirt towel , after request the new one also the same, there some black in on the towel, very disgusting for staying suites room. pillows and bed are comfortable, staff also friendly. just need to improve to double check all the towel.

Room is clean and neat. Location is convenient at shah alam area. Reception is friendly. Price is reasonable to stay and have easy access parking and safe. Air conditional sometimes is noisy but still in acceptable range

First time stay with Best Western and need to admit this is the great experience. For sure i will come again. Friendly staff, good environment, a lot of activity to enjoy. Thank you so much especially for the suprise gift.

Internet is not stable. Someday is good. Someday is bad. It will disturb you if you need to work with your computer. Laundry is very late. Example for regular option. If I send on Monday morning , I will get back on Wednesday 6.00 PM. There is no special option to get in the same day. Laundry form mention for special option but reality is not. Food is good. Facilities in room is good except internet. Noise protection is bad. Noisy sound from above of room. Sound from walking and running in room. For the rest items is fine. Feedback for improvement. Thank you very much.

Overall stay was good. The TV channels were very less compared to other hotels. Food was average. Housekeeping was good. Very near to city. Reception was cooperative. Good place for a short stay. Thank you.

Cozy atmosphere and good view of ict theme park. Food can be improved by given many options and choices especially dessert. Overall memorable moment. Maybe should come here again with other occasion or hanging out.

the accommodation was very good, the cleanliness of the room also excellent. they provide breakfast and dinner for 2A and 2K. All good. Only that they need to improve the taste of the buffet foos. but overall is good.

Bought a package on promo (slightly lower than 40 USD) , came with buffet breakfast, free entry to water world , free mini bar package. Mong Herman was extremely helpful with my concerns and questions. Highly recommended stay in icity. The breakfast buffet's spread is very good and tasty as well. A+++

Overall i am quite satisfied with the room amenities & cleanliness. Only that i would like to suggest perhaps the hotel management can considered to provide mineral water as an option to the guests that request it . Not all guest can drink Drinking Water osmosis for some reason. Other than that , ok

since PJJ life, my husband and I always stay at this hotel,we just love everything, easy walking to everyhwere, comfy bed, good customer service, just for breakfast if can add on more food selection, but evrything is good,

My 1st trip at here. A very helpful night shift front desk staff, if not mistaken Zainuddin his name. Love how helpful he is on sharing info about the hotel as well the iCity. Also help me with the parking and make myself assured. Save me a lot of time apart from peaking around and googling things. The room is clean and tidy and the staffs don't stingy with their smiles. Somehow, my order at the cafe took about an hour on the evening earlier, although I just order 2 deserts of cakes and 2 drinks. Much better if the cafe supervisor I think based on his attire and gesture, to nicely advise his staffs and find another private place if the anger couldn't be avoid. I understand how stressful the F&B is but to provide a relaxing ambient rather than pitch high his voice will drain more energy. Overall Best Western is a good cozy place. Thank you.

Nice room. I booked for newly wed couple and requested the hotel to do some surprise deco and it turns out so perfect! Thank you for your hardwork, thank you for being so friendly. Highly recommended ♥️

Recommended! One purchase can enter waterpark for free! Both customer service and room are very nice. Its beyond my expectation! Staffs at front desk, Mr Amirul and Ms Shinnie are very friendly and helpful. Thank you for the complimentary gift! Definitely will come again!

Quite good and affordable. But the room need to be proper cleaning especially the sofa and under the bed. Breakfast with local food and English breakfast which is quite good except the coffee machine.

Hotel very nice for me give 4star, your recepction so good & very nice. room very nice & my room deco for anneversery so good & nice. just restoran not bad, makanan terlalu lambat tolong perbaiki yea.

The enviroment of the hotel are good and the staff are friendly. Strategic location of hotel make the staycation become more enjoyable. The service can be rate 5/5. Its also easy for access for food and the food in hotel are good. Maintain the good job !

A very friendly and helpful staff named Isaludin assist me from booking, check in and check out process. All the processes went smoothly! Great room too. Very comfortable. Thick mattress comes with spacious room

Book for a Deluxe Room. Received an update from the front desk that my booking was upgraded to I-Suite. Perfect for our first holiday since the Covid-19 pandemic! BEST WESTERN provide hand sanitizer on every floor. Kudos to that! The room was spacious and neat, super comfy bed. Love the rain shower head in the bathroom. ❤️ Movie Madness that offers various movies for RM15 per day. Buffet breakfast totally worth it with just RM25, you can eat more than more than 20 dishes starting from drinks, appetisers, main course, salad bar, breads, noodles, various kinds of egg dishes and desserts. Personally the best breakfast rate in Shah Alam/Selangor. Not forget to mention staff was super friendly. Overall it was very pleasant and satisfying experience for me and my husband, since we are loyal customer to this hotel from 2015.

Price was so affordable. You can get the best room in this hotel for RM250 included dinner and breakfast. Room was so bigger and very comfortable. Plus, get unlimited watching movie. Staff was so politely.

I was staying here for 2 weeks with my family. What can I say is, it is a nice and cozy ambience hotel. Room was very clean and looked new. An easy access to Central Icity shopping mall about 5mins walking distance only. Really had a great experience of staying here and definitely will come again in future. Thank you for the superb hospitality to Mr. Isa and others during my stay.

The location is nice and the room we stayed was great. The staffs also welcoming. You can easily order food delivery food. The parking is free. The toilet is clean. Will surely booking for this hotel again next time.

Very good service from receptionist. nice room. very comfy. the bathroom is also very neat. i love the view from up here. you can see ferris wheel from i city and highway. theres alot of utilities in this hotel. im very recommended to check in here.

1. Bed Was told King size bed but what I get is a miniature bed. Frustrated. Maybe the hotel should go and check other hotels on real king size bed. 2. Breakfast The worse food in a hotel I have ever experienced. Worse taste. Tried nasi goreng, such a blant taste with expensive price. Breakfast was worse. The chef need to be sent to cooking course or hire a better chef! Please educate the team that serve the food. They need to know what they serving instead of saying don't know! And please clear the food on room hall way and don't leave it overnite. Disgusting! 3. Parking The only service I appreciated. FREE!

Best western very comfortable, staff very kind and helpfull..tq best western for my short staycation with you gais. Many choice of breakfast time...im very like it... tahnk you again best western.......

Great experience for my 1st time staying here. The staffs are very attentive n friendly. Goes beyond what I expected. Albeit the room is small.. The atmosphere n good environment makes it worth n value for money. Very good for family with kids who wants to roam ard the theme park and the mall leisurely. Just chilling out with the family. Kudos to Amirul n the Front Office Team. Thank you for making our staycation at Best Western I-City Shah Alam a memorable outing to kickstart our 2021!!!

We stay in 2020 December 31st- January 1st.I hope i enjoy My night with Some Cocktail(Alchoholic) Beverages At Level 5 The View Cafe ...But unfortunately The View Cafe Alfresco area (Non-Halal) section is Close Without Notice at their website or hotel Lobby.If they planning to closed (non-Halal)section we will prepare our drink from out side or we will choose other Hotel Instead of "best Western".We choose Best western because of The 'Alfresco area (Non-Halal)" Cocktail. -This is very unpleasant for us -unprofessional -Spoil Our Night

Love this hotel so much & this is 4th times staying here. What a nice room & their staff was friendly & helpful. Location of the hotel also strategic with spacious car park. Ya, of coz i will coming here again!

Would like to thank and appreciate the staff named Isa and Jessie for being helpful. As a guest we always looked up for politeness ,kindness and help that we needed during the stay over in any places we stayed and that's what we got from them in Best Western. Thank you so much you two for being super helpful and I truly appreciate your support over my stay here recently. Keep up the good work Isa and Jessie, we need more people like you!

We bought the RM500 package for room decoration & in room candle light dinner. We loved everything about it, except for the breakfast preparation was really slow. We chose to have breakfast at the cafe instead of in-room but it was really slow for them to serve the food even though there were not much guests at that moment. Otherwise, it will be a great stay.

the room was spacious, good service, friendly and helpful staff, received additional complimentary services and we were very thankful for that. The location was superb and easy to find. Plenty of parking space outside the hotel.

The place was private and peaceful. The view was good (Night view) The table decoration was nice. The music selection also suits the mood. ♡ Overall it was a fun experience for us.. recommended especially if you want go celebrate birthday/aniversart privately.

I had an amazing quick stay to rejuvenate and plan my directions on certain works. The team are so welcoming and trust me they will surprise you all the time when you're there! Superb food and fast service! Perfect spot to relax and rejuvenate with good privacy! Thanks Phyllis and team for the great hospitality!

Good: - Nice night view for room facing theme park - Great service & hospitality (Amirul Reservation & Jocelyn birthday Deco) - Close to theme park but far from Icity Mall Bad: - Small room - No pool (but they give 2 ticket to Water Wolrd) so ok la.. - Food not so variety - Birthday deco quite pricey (RM80 for 6 ballon & happy birthday banner) but kids happy so ok la.. Overall : don't really like the hotel but great hospitality from Amirul Reservation & Jocelyn Decoration make me feel comfortable and welcome. Manager, please give recognition to them

Nice room. Nice view. Recommenced for a family to stay here. Hotel inside I-city Park, walking distance go to I-city. Room clean, Easy parking, Friendly staff. Free parking for those who stay at the hotel.

It was the most pleasant stay ever on last week. The staffs are very nice... Location is in the middle of icity lights... Can have a walk around at night.. Shout out to the staff who helped us with trolley and pack our bags into the car... Just on the check in day my daughter was awake and shock by indian lady at lobby... She talked too loud.. Mad at something maybe. I will recommend this hotel to my friends.. 3 star hotel but 5 star services. Thank you and we would definitely come back again

Bad: 1. Bad front desk. Never smile. Lack of knowledge. No apologise from them. 2. Room dusty , Room too small.Hard to pray. 3. Water pressure not consistent. 4. Water temperature suddenly change. 5. TV Channel cant see 6) called at afternoon no operator anwer and informed to amirol (desk in charge ) no body checked my TV Good: 1. Location 2. Food breakfast

The foood and room is nice. I rrally love the food especially during lunch and dinner. Breakfast, sometimes late refill and customer need to wait for a while. The food served for meeting is okay. But the coffee is not that nice as it's not taste like a coffee at all. Meeting room, on saturday evening, no one came to clean the room and they did not change the water. My room 1411, tv cannot open. No channel. Overall, everytjing is okay and the food is nice, room is clean. Just in terms of for meeting package, hotel can upgrade and improve. Thanks.

This hotel was filthy. Our bathroom was not clean. Floors dirty, hair in floor, hand and walls. The carpets need cleaning. Need to wear shoes to keep your feet clean. Light ,fixtures and Air con were dirty. Very disappointed in the cleanliness of the rooms. Lobby was fine. check with short hair girl at lobby ,i had a breakfast she was not explain to me the next day I have to call and recheck ! She never explain on the free parking as well i paid when I went out and next day my wife told that is free when we checkout , should explain upon check in not hassle for guest like us The lobby is a little confusing, to find so , all the exit door closes ! Breakfast staff even so full the staff where wonderful and attentive, good keep up not disappoint

i'm amazed by extra miles service by Zainuddin at receptions.. he offer me assistance to deliver my items to my room.. very warm and friendly staff of this hotel.. good job Mr. Zainudin! keep up the great job!

I got 3 kids and requested for connecting rooms. The hotel comes with breakfast and free waterpark entrance thus it perfect for weekend getaway with your children. In fact i extended my stay in this hotel and go to waterpark again. The room quite small just perfect for a couple or small family. They allowed outside food delivery too! Dont worry when you are hungry.

This is my first time staying at Best Western i-City. Room is clean and breakfast served was excellent and met my expectations. The receptionist served me well. I travelled with 2 other colleagues and I got a room upgrade because I requested for 3 rooms queen sized bed, but only 2 rooms met the request. Thank you, I will choose to stay here again if I am travelling to Shah Alam.

Excellent room set up and delicious range of food for breakfast. Easy access to nearby entertainment and shopping outlet. Have tried the Hitea buffet last year and the selection of food is highly satisfactory. Will come back for Hitea soon with a group of friends.

Very comfortable and the location also strategic. Family with kids will benefit most because its easy to walk to water park & theme park. Breakfast was nice except for the crows disturbed people outside cafe.

The room is very clean and comfy to stay. Easy to check in and we dont have to wait for a longer time. The view of the hotel is very amazing especially during the night. All the amenities provided are complete and easy to be used. Overall it is the best hotel to stay in Shah Alam.

The room is very clean n comfy. Amenities available are all complete n easy to be used. View from the hotel is amazing especially during the night. Receptionist are all polite and very neat. The check in process takes a short time and we dont have to wait longer. Overall it is very recommended hotel to stay in Shah Alam. Thank you so much.

This is my favourite hotel to stay if I visit KL as many attractions are here. So, it is suitable to bring along kids so they have time to have fun as well as adults. My room was upgraded thank to Ms Aisyah. You are very kind! We arrived quite late at night and so tired. Getting a free room upgrade really made us happy and satisfied :) The room was clean and smell nice,plus it was bigger than previous room that we stayed.

Clean, great view ,easy access to car park, friendly staff,good plenty of choices breakfast.,worth the money.Definately will come again and suggest to all my family members.kudos Best western! Thank you

Love this hotel..inside i-city theme park that easier us to rest after enjoyable play at i-city.. Breakfast are spread and delicious. Price is accepatable with complimentary ticket to water park.. And hey,..thanks for upgrade room also..:) All staff are nice especilly front reception counter aisyah that giving clear information and also frindly..Tq aisyah.. Thumbs up to best western , will come back soon.. StaynPlay@bestwestern..

We booked 2 rooms during our training at Shah Alam on 12-13 Aug 2020. The rooms was nice, look fresh, new and very comfortable. The view was very nice due to hotel located inside I-City. I will book again this hotel for my next trip and hopefully can get free upgrade and free breakfast.

Very welcoming by front office Ms aisyah if not mistaken. Very polite person.Fast check in and super clean room .view of the room was so nice. Breakfast also was good. Thanks for the hospitality thank you

Good facilities, clean room, comfortable accomodation & good value for money breakfast package. The hotel location is strategically located in Section 7 & linked to the nearby I-City shopping wall, making it convenience for guests to shop around and enjoying quality meals nearby.

Very strategic location. Theme park is just in a walking distance. Staff were friendly and helpful staff, especially Mr Isa. Connecting rooms are available and suitable for family trip. Every room comes with complimentary water park access

We had a one night stay to enjoy the I city digital lighting , from tawau and were very satisfied with every aspect of the hotel. The staff are very friendly, helpful, and knowledgeable regarding places to visit in I- City Shah Alam Ms Rubinee guided us with clearly . The hotel is very clean throughout, and our room was small fit for 3 of us spacious with everything that we needed. Breakfast was substantial, and suited all tastes. The hotel is quiet, and is situated near to numerous restaurants at mall walking distance and a supermarket, and withiin easy walking distance . We would highly recommend a stay at this hotel. It was a wonderful experience. Good hospitality thank you to best wersten staff and Ms.Rubinee

Nice room and good services, affordable price, strategic place with various facilities and amenities, friendly, helpful and easy approachable staffs. Overall, five-star rated for the best hotel services with reasonable prices

You feel at home when you stay at this hotel. Clean, comfortable, Safe and cosy. Friendly hotel staff, excellent service and good food. A hotel that follows the proper SOPs to combat the covid 19 pandemic.

For me is simple, cleanliness of the room especially bed is what important for me to choose a hotel to stay. This hotel able to fulfil all my request and deliver for me, thanks to Jess and Joycelyn for the great service. Keep it up team.

Friendly and efficient staff, especially during mealtimes. Even the Housekeeping staff took the trouble to explain to me how to correctly and safely use the iron she was sending to my room. All in all, great service. Oh! And the food was really good too.

An excellent experience when choosing a Best Western Hotel for a short family vacation. Has all the good facilities in the hotel and also a Water Themepark which suitable for the whole family. Consistent with what Miss Jess has said. Room bookings received from Mr Amirul were very quick as well as the courtesy of the hospitality received during check in by Mr Shafiq was very much appreciated by our family. Fast and orderly service is very much needed during this covid-19 pandemic. Everything is best from Best Western. Thank you from us for all of you.

The hotel is located inside i City. A friend introduce this hotel to me as its close by to Bukit Raja industrial estate. The rooms are not big but its clean and have just about everything you need for a night or two.

First of all thank you to hotel management and staff for excellent hotel services. I have been stay for more than 1 months at this hotel. The room was totally clean and comfortable. Very good and recommended to stay.

The function room is clean and spacious and equipped with good projector system. Food is great and the staff are very friendly and helpful. I would surely recommend to friends for gathering function and for company meeting events.

everythings perfect...easy to deal & very satisfy with decoration service for candle light dinner... staff was very friendly and can accept my last minute order. Very easy to deal with and really recomended for those want to celebrate birthday or any event here.

We have stayed at this hotel multiple times and the high quality of service and attention to detail remains. The staff is amazing and the rooms have been so comfortable and immaculate. The location of the hotel is very convenient and easy access nearby theme park and mall. I would definitely recommend this hotel to others having a business trip

Special thanks to FO Rubinee for helping our holiday trip. She are very friendly and helping use during my daughter birthday.Room was very clean.Excellent service for breakfast..Good job..will come again

Front Office Staff Named Zanudin was really helpful as i request to make a late check out at 2pm and he is helping around with no charges added. The process during check out was smooth too! Management should compliment him anyway. Definitely will come back for another stay as the hotel service is so good

Personal touch by Anthony Kong, the GM of the hotel to greet me. Also impressed that Herman and Eric greeted me by name. The top management were very much down-to-earth as I see them frequent in the reception All the receptionists were very friendly and helpful too. The only thing that could be better, if the lift was not under serviced. This caused traffic during morning (especially) most guests were same time for breakfast and going out

Hi Best Western. I would like to take this opportunity to say thank you to all sales team Mr Eric & Mr Najib, Mr Steve, Chef Shahirah, Darwish and all F&B team for arrangement our business gathering today. We are so impress and happy with your service.Good job!

Well done service given . Breakfast and the room was awesome. Than , the room decorations was great by Ms Jocelyn ... you're great dear . I wish to come back and I will recommend definitely to all my friends

It was a great pleasure having a room candle light dinner during the MCO Season. More privacy, relax, no rush, and most important things, we are social distancing with other guests. Thank you to Joycelyn for setting up nice table for us, very soft spoken. And also thank you to Daniel & the view cafe team for the fantastic menu, delicious and marvelous, esp the rib eye steak and oven roasted crusted salmon (both are very affordable). Not forget to the receptionist who are friendly and nice. The suite is very clean, beautifull & overall we are happy with all the services. Definitely we will come again Insha Allah. Oh ye. The ramadhan set for buka puasa also was too delicious especially nasi minyak set. From: Khairun46

Check in on 19th May till 22nd May for work reason. All the request fullfilled by the hotel. Smoothly checking in. Our temperature regularly being checked by staff according to government S.O.P. Friendly and always smiling hotel staff. Easy parking. Great stay, great staff. Definitely will come again. Specially thanks to Mr. Syafiq and Mr. Isaludin for the assistance. Selamat Hari Raya for all Best Western Staff.

Recommend this property as its provide special welcome token due to mother's day and the room was large , spacious , comfortable and complete with ameneties eveb for superior room only.Love it!Must repeat in our next trip to shah alam.

Have stayed @ BW Panbil, BW Sukhumvit, BW I-City and it feel great to be recognized as a returning guest, every time all the times. That welcoming smile really warms my heart, nothing else matters when someone remembered and greet you as returning guest.

The hotel is very close to mall. The staff here very kind and caring. Room is clean. Facilities in room is superb. And the best thing is the foods, very very good, I'm sure will repeat the trip and stay in this hotel.

Love , sure will repeat again . All the services are good . The environment very nice . Food service very nice . Friendly staff . Room service very good . Overall very good . Will repeat again soon . Very recommended

Excellent services from the staff and really helpful. The food was really during my stay at the hotel and the room really clean and neat. The surrounding of the hotel also quite safe with easy acces to restaurant, public transportation, and 24 hours shop..

Very good location, quiet and piece of mind to stay there and relax. I-City Mall is nearby you can do your shopping and abundant food outlets with varieties of food Asian and western and Arab food. Easy transportation via Grab or you can take a stroll walking to the mall.

Actually we are celebrating here surprised birthday for my wife with romantic candle light dinner.its was awesome.and staff all was very friendly.food and beverage is excellent.the main thing is the hotel view, umbrellas in the sky it's marvelous.overall it's fantastic place for couple...

My best holiday for my children. Hotel best view.. Shah Alam view. Western best staff so frinedly... A very recommend to others. So many playground for my children.. They so happy. And request come again next time. Tq.

Been here a few times since 2019. The place is nice. The lobby has a seating area. The superior room is good enough for a few days stay. It's not too big, but not too small either. The facilities are maintained quite well. Everything looked so clean and orderly in my room. The bed was comfy, but I believe the pillows should be replaced. They've become too soft. The hotel's location is great. It's located within iCity, the City of Digital Light. It's also directly connected to the Federal Highway. There's also aplenty of free carparks. You can basically park anywhere within iCity's perimeter. Central iCity shopping mall is located nearby (outside of perimeter). You can stock up almost everything you need for your stay. It's a huge mall. Breakfast has adequate choices and foods were delicious. I especially love their roti canai with super delicious chickpea curry. Staffs at the restaurant were friendly and warm. The check in and check out were fairly quick and efficient. The lady attending to me during check out was very kind and friendly. However, I do have a few concerns. First of all, I am not sure why the rates offered on Best Western's (BW) official website/app are pricier than those being offered on other platforms such as Booking.com and Traveloka. I booked direct and was charged RM225 per night with breakfast, when it was only RM150-RM180 per night with breakfast on other platforms. I find this questionable. Secondly, I am a new Best Western member, and got my Status Match approved recently. My membership was matched to Diamond status which is the second-highest tier of Best Western Rewards. It does sound exclusive. But then I somehow knew that I shouldn't expect for anything. And I was quite right:- There was no mentioning of any perks when I checked in. And as I have been here for so many times previously (as a non-member), I am pretty sure the room I was assigned to was exactly the one I booked for, no upgrade of any sort was given at all. In the end, I feel like I should've just booked my stay through one of other platforms. It would've been cheaper too. Last but not least, the access card system in elevators was not in operation during my recent stay. Anyone can simply access hotel floors. I am not sure I am comfortable with this. Would I stay here again? Definitely yes. It's one of the best hotels in Shah Alam. I actually enjoy soending my time here. It's super good value too. However, please improve on: 1. Rates when booked direct, and 2. Perks entitled by Best Western Rewards members Thank you.

Nestled in the neon surroundings. This hotel definitely a place to watch out. 3 stars hotel but the service goes beyond it. The receptionist are friendly. They greet and they smile. Thank you Syafiq. They are there to assist you during your visits not merely doing their 8-10 hours of shift routine. The room we had is clean and simple. Very practical if your planning to just drop in a while. A wide selection of breakfast, omelette, salads, local cuisine, croissant etc. Would recommend to grab the breakfast together with the room. 5-10 minutes walk to Sogo 10-20 minutes walk to Jakel and Gulati. Well done.

Im very glad to say thank you to my person incharge Mr Isa to setup my very last minute reservation for my anniversary. even the room decoration is a basic deco, but im still happy...thank you for the cake suprise,I didn't expect it.. its delicious cake! thank you best western hotel for a 1 night hospitality. clean room, good ambiance, very nice, polite and helpfully staff. I will be come again.

Internet is damn slow. Be mindful. Almost 2 years never improve & any actions is taken. If there's other option in near future with other hotel can offer the competitive rate, I don't think this is the choice for me

Nice hotel. Liked it from the time I stepped in. Friendly staff. Nice food. suggest to have more variety for vegetarian instead of having to cook something separately. And label the dishes as veg/non-veg.

The room was clean and comfortable. The welcome note on the television screen was nice. The venue for business meeting was spacious and the staff were polite and accommodating. There was quite a good selection of various dishes for the breakfast buffet and Saturday lunch buffet.

The facilities and services of the hotel is maintained excellent till now. Really hope these will remain and further improve from time to time. Staff response and communication are good, make me feels like at my own place. Room is nice and comfortable. Food is good.

staff are helpful and friendly also consistent , the facilities, cleanliness and many others are areas to pay attention and improve especially food , the rest I'm happy with it ,, maybe price also, they are several 4 stars at cheaper rate, better facilities , similar service quality too ...

A very good environment, the neighborhood is quiet and safe. Nice view from the room and the room and toilet are clean. The staff are friendly and the breakfast is overall satisfied. There are shops and malls nearby, it's a very good place.

The meeting venue and facilities were excellent, the food served was delicious and has a lot of varieties. And last but not least, the service given by the hotel staff was very hospitable. Thank you Mr. Najib and team!

To be honest I booked a room here out of convenience but I was pleasantly surprised as to how it turns out. Checking in was a breeze despite a slight misunderstanding --I booked through an app and paid at the hotel but they charged the amount twice. However, it was ironed out smoothly and I would like to thank Mr Shahid at the front desk for being very helpful (he gave us a map of the area for our convenience). Since the property is inside i-city, you can park anywhere inside and can validate your parking ticket before going out. Experiencing i-city at night is also a breeze because a lot of attractions are just nearby the hotel. Breakfast spread is amazing! Slightly sparse on selection but of wide variety. Definitely better than expected. All in all, definitely happy to be here and highly recommended for people looking for a stay within the area.

The seminar room - set up good and arrangement with full facilities such as built in projector,whiteboard,flip stand,superb excess WiFi during 3 days training.The staff so helpful start from technician,security ,F&B ( welcome drink everyday :-) ) especially Sales & Marketing team handled by Mr Eric Kuk -Assistant Director of Sales . This is our 3rd year we organised training at Best Western i-City,Shah Alam. Their service is always 5 star !

Visited The View Cafe, which is located at level 5 of Best Western i-City Shah Alam last week for a dinner. Love their food and drinks, especially the View Cafe Fried Rice and Masam Manis Fizz. Friendly staff and first class service from Steve. Was surprised with the design of the alfresco area and the scenery at night. Definitely will visit here again.

Having a seafood bbq at bestwestern is the best choice to spent time with friends, the night view very spectacular and Instagramable, the seafood very fresh and delicious.the staff very friendly and nice service also the chef at bbq stall very efficient.ill come back again and recomended to others.

Delicious food and lots of choices. The staff was very friendly and helpful. We have an annual dinner here, good service, good sales person and a lot of help to get this event smooth. Hotel facilities are also in good condition. The view around the hotel is good. The hotel room is very clean. We love working with the people of Best Western i-City. Easy access to the hotel. Very worth it to stay here.

Room : Great Food : 100 % Delicious Meeting Room : Facilities Complete (Stage,Aircond,E Backdrop,Rest Room,Pa System) Sales Person (Mr.Eric) : Easy To Deal With Him (Recommended For Those Who Wanted To Make Any Event Must Contact Him)

I was here last Sunday for the Hi-Tea, the food selection was good and everything was beyond my expectation! The clown was very engaging, not to mentioned all of the friendly staffs, they made my friend and I felt very welcomed. The alfresco and indoor CNY decor were amazing too. Will come back again for sure.

The staff are very friendly and great hospitality. I was there for a dinner with my family. They all enjoyed every moment of it and we will definitely revisit the hotel again soon! The ambience is good and the food is 5 star ratings.

Each time I come to Shah Alam, this hotel will be my choice. It's located in the theme park area. Room just nice for 2 pax. Breakfast varieties. Staff friendly and helpful. Been staying here more than 5 times.

My husband book a one night stay at Best Western I-City to celebrate our son's birthday.Around 8~9pm,we were asked to move from the 16th floor to 13th floor because the hotel told us the guest for that room usually will experience electric trip/problem.Then we went to the i-city theme park. Later we realized that we left the praying item at the 16th floor room. We call the reception counter and the officer on duty told us that the room was occupied with a new guest and they will try to help us around 9am the next morning.I was like what is going on here.First you told us the room got problem, but now you told us it has been occupied. This morning, i called the reception counter at 9am and the officer was like she don't have any idea on the problem we faced. Don't you all take note seriously on the customer problem,like jot it down and highlight it to the next day officer on duty? And to add on it, this morning, when we want to have our breakfast at the 5th floor cafe, the officer on duty can't find our new room number. We had to wait for another few minutes for the f&b team to make confirmation with the reception team. Don't you all have communication plan? Please learn more on The Importance of Customer Experience. It was not us to request to move room, It was the hotel!

Everything was fine, room was clean. Breakfast was ok, should add in more different foodstuffs. Fork n spoon should be on the breakfast table with tissue. Receptionist staffs was great...welcomed us with a smile.

My name mohamad khairul azlan,this is third stay at i-city best western hote. 3 days 2 night is not anough for me and family to holiday at here. Many game and intresting places we dont go,and so many thing not done yet over there

If you are looking for a stay cation xthus is not the hotel for you. This is mainly a room to sleep while u enjoy the activities that I city has to offer. It is a very strategic place. Walking distance to some of the attractions. As for breakfast, quite disappointed with the system. There is no line to queue before entering the restaurant, especially when all the tables are full and ppl inside are alrd waiting for other people's tables. So it's a havoc. For a hotel, people shudnt be waiting at other ppls table while they eat or having to fight for a spot. No restaurant should also allow this. Guests should be pointed to a table. Parking is alright, ample multilevel and open air parking spaces. Housekeeping was good. Rooms were a bit small but adequate since most guests will be spending their time outdoors. Good value for money!

Each New Year's Eve brings with it great reason to celebrate the coming year ahead.The start of a new year is a great time to celebrate the accomplishments we made in Best Western i-City Shah Alam . We really ennoy our 3D2N stay.. A family is a place where minds come in contact with one another. . We enjoy the room service with politeness and the food . ..looking forward to come again .. Thank you

Room is tidy and the sight from our room is quite good. However, the rule that requires the customer to have minimum 200 characters respond seems to be quite non-sense. It more or less makes inconvenience to those customers.

We stay at Superior Room. The room was perfect and complete with facilities. Toilet was clean. We got nice view room. The breakfast was delicious. Front desk service very good. He is very helpful, polite and gentle. We plan to come again to i city in January but this time will bring parents and surely stay at Best Western Hotel.

Disappointed with the check in process at first place, had to wait for more then an hour and they still cant get me a room,however an indian girl able to check in us quickly after we voice up our frustration getting delay to check in. I highly recommended her for her good customer service. Good things about this hotel: Free entrance to Water park, many attractions place and shopping mall just across the road. Need to improve: check in process. Always busy and noisy.

I stay at this hotel 3 months ago and i repeat again few days back. The hotel offered better experience, clear explaination by the front office manager. The room is clean, and staff is very friendly. Only one comment or suggestion, to fix the lift access by room card. The room can be access directly from parking bay, without the card access system to activate the lift will expose or loosen the security access.

Break fast buffet menu selection, varity and quality. Thank you chef and the team. House keeping department for cleaning the room everyday and the level of hygienne standards.. My self and the team, satified the service level of The Best Western i-city Shah Alam. Will reconmended to my friends and group. Welldone and good job!!! Cheers..

Very comfortable hotel, with a very nice view.. i and my family enjoyed stayed at this hotel..your receptionist also very beautifull and friendly.... Our breakfast also have many delicious food for me,,my child and my husband...we are so luckily because can eat at the outside on the top of hotel....

Friendly staff . Ms aisyah and Mr. Shafiq. Have welcome drink. No swimming pool. Have some cookies to eat while front office do the job.clean . I stay during rain season. So.. nothing much can do. Iron board upon request. I stay at superior room. Have surau at level 5.have room for none smoking and smoking.

Strategic location at the heart of the famous city of light, the I city theme park! Staffs are friendly and helpful serve pretty good and variety breakfast. New shopping mall the I central mall just within 10 min walking distance while local largest pasar malam (night market) is 15 min driving to setia alam where you can get most local signature foods every saturday night

Nice and cozy hotel with great ambience. Suitable for all age group and a great place for childrens to hang out at their I City ....... Their I City ....... is also suitable for adults and it's a place for any age group. Great hospitality, nice room, F&B, variety cuisine with reasonable price. My childrens love the place so much and definitely will visit again. Worth the price.

We spent one night here on vacation and I must say that everything was excellent. Nice and cozy hotel with great ambience. Suitable for all age group. Great hospitality & reasonable price. Worth going again.

The rate is really affordable, located at strategic place, the hotel management really maintain the cleanliness, breakfast menu taste good, friendly staff. 24 hours stay is really good idea from the hotel Need to improve: reduce bad bathroom odor

Great service by Ms donita n sales team, f&b team and f/o. Food plenty of choices. Decorations very nice. All participants happy during dinner event. Our annual dinner must choose this hotel as venue.

Many of deals that internet offers on lodging in shah alam but one hotel that always keep me cant refuse the desire to come back is best western i-city shah alam.I still remember when i took a chance and book bestwestern i-city for the first time, i was pleasantly surpride where The front desk staff was always friendly,service is superb, very responsive and always with a smile! Housekeeping keeps the rooms fresh and clean although im a Night Owls, had no problem with the housekeepinh tidying up the room while im in absence at any time.i had truly enjoyed and satisfield staying here. I dont know how to thank mr herman(him not in photo due he volunteer to be a cameraman tat day) and all front desk staff and others deparment staff as they plan and surprise me celebrate my birthday (26/09/2019) and it was an event i will never forget it and i really appreciate. THANK INTERNET HOOK ME UP WITH THE HOTEL TAT I FEEL LIKE HOME !!

We were all truly enjoyed and satisfied staying in Best Western hotel, Shah Alam. Since we didn't get a chance to stay there for more than a night, here we would love to thank all Best Western staff for treating us with patience and politeness. Although it was on the weekend plus year-end school break, with a lot of people busied checking in the hotel and kids running around the lobby and not to mention the rainy day, we were still being treated with big big smiles from them all especially the front desk staff, Jessic. We could see how much she was trying her best to get things done quickly for not wanting us lining up too long and at the same time maintained her politeness and warm personality. That made our day!♥

At first glance, Best Western looks like another hotel that caters to the corporate crowd but I was surprised at the level of comfort it provides. Our room was homey and bed plush, we had trouble getting out of bed for breakfast! The hotel is also not afraid to embrace technology - we dined on room service by scanning a QR code and placed our order all through the smartphone with our meals arriving less than 30 minutes later. Best Western is definitely the best value-for-money hotel in this part of town because every booking entitled us to 2 adult tickets to Water World i-City which is just a 5 minute walk away!

Friendly staff - reception, guard, housekeeping and f&b Delicious food n menu A++ cleanliness Room - not spacious but comfortable Bathroom clean Bathroom floor not slippery TV functioning well Airconditioning functioning well

water theme park is near and then the service is very good especially the guard that always cheers up my little daughter. And may i know why this review need to be at least 200 hundred characters? look like im taking essay exam..

Strategic location hotel to Icity theme park, only walking to snowalk...clean and comfort room...my family very happy....the advice are just need to improve the breakfast menu to more variety and spicy menu..will comeback again at next

i like their food, variety, delicious. but the room is average comfort because of not too big. but the location its good near with sogo, icity team park, the scenery very nice.. i like it. comfortable the staff very friendly

Best food and stay at this hotel..friendly staffs and so welcoming... very close to the park only walking distance...will come again in future... recommended to stay.. can forget is all food are so yummy... tq best western..

The best part is the free tickets to water theme park . Foods are goods. Except they changed the original setup. I've preferred the live station outside. Pls do upgrade ur surau facilities though. It's not clean enough

it was a great experience for those bring the family to play over there. with the theme park nearby, i believe it is the suitable places to rest and relax. the lounge's view is facing the light of others building at night makes u want to light up the cigar and enjoying it with the drink.

thank you for the hospitality service and the great smile which made my stay in this hotel as it like home.you made my stay extremely better.and room very clean,very nice view... amenities in the room very complete.tq everything...

thank you for your great service upon our stay last October. the room is spacious, great customer service, free parking,nice view from level 13, variety choices of breakfast,clean and highly recomended to anyone

Rooms are nice, beds are comfortable, and I sleep like a log every night throughout my stay. Also parking is a plenty during my stay. Service is good and the staffs are friendly at the restaurant and lobby. Buffet spread is decent for the price. I like the seafood BBQ buffet as the fish (salmon and mackerel), prawns, mussels, etc. are fresh. What stands out is the little things like the snack counter at the lobby and the little sweets at the lift that brings back childhood memories. Gym is also not bad. It is equipped enough for a general workout. The only issue is that it is located in service apartments (shared gym) and the maintenance side of the service apartments is not as good as the hotel. It becomes apparent when one walks past the boundary. Overall my family and I had an enjoyable stay. Will certainly be back again.

Best Western Hotel is my always must have-list of hotel to choose from when i travel to Shah Alam. I felt very comfortable and of course the location that is surrounded by the colorful of lights of the i-City! It's just a minute walk to the I-City theme park. The moment i checked in into this hotel, i saw a bunting promotion at the hotel entrance about the free pass tickets for all Best Western guest to the I-City Water Theme Park for 2 Adults & 2 Children. Meaning to say that, we are entitled for this water theme park!..aha..My kids were so excited and thanks a lot for making this trip are so joyful. Just a suggestions for the arrangement at the cafe when you have an events from different sector for year end programs, please make sure the food for breakfast is in a good arrangements, enough for all the guest and the environment is friendly guest ya...Overall good!..keep it up..!

The hotel staff were wonderful and helpful. The hospitality of the hotel staff make me feel comfortable. Recommended for Family Vacation. Nice hotel, clean rooms, comfortable sleep, coffee/tea arrangments and good view. The breakfast options are pretty vast and I was impressed by it. Highly recommended hotel. Able to feel the freshness. A lot of choice beverage, Calming and relaxing, comfortable meeting room, accommodating 40 people. Thank you to All staff Best Western Hotel.

Is was a great experience for our 3d2n short staycation with my family and kids in Best Western I-city. The carpark is very convenient just next to the hotel and what I love about the hotel is when i walk in lobby the guard and reception greeted me with the great smile. I got room in 16th floor and is a connecting room and they even prepare baby cot for my boy. So thoughtful :) Hotel room,bathroom, bedsheets is clean. Water for shower is good too. This hotel also provided shuttle to Central I-city and is very convenient for us especially kids. Just request from the hotel reception for the shuttle services. There is a convenience store name KK just 5min walking distance and some cafe, KFC just in case u are a night eater. Along the walkway at night the whole neighborhood turn to a beautiful nightlife is a amusement park for adults and kids to explore. For me is like a childhood memories amusement. The breakfast got lots of variety of food to choose and even have Roti canai station :) For those in house guest of this hotel. Best Western I-city is given free entrance to Waterworld I-city. Remember to show your ID/passport with the hotel room card for the free entrance. Is just 10minute walking distance. I feel like is a real amazing combination for staying, playing and even for working trips. Definitely will come back for my next staycation.

Dear GM Best Western, I would like to tell about Best Western Hotel is in a good and excellent teamwork.Always keep Gues privacy,do not disclose Gues information that is not comfortable fo guess.And make sure Gues in safe.Room hotel always in clean.Do not pressure workers because from them the atmosphere of the hotel becomes cheerful without pressure.Reward them for working hard and they will perform best when doing work. That's all from me.Honestly from your Gues of Best Western Thank you

Great service!! Polite receptionist!! Helpful staff and security!! Good food and beverage!! Recommended to all who wants to visit shah alam. Accessible to variety of place and nearby to new mall and i city theme park.

Having excellent experience since beginning -- enquiries, reservation, check in, room service, trolley service, morning wake up call, check out, breakfast food, etc.. All staffs are very polite and humble. The lobby is very clean & neat with some biscuits provided for free for children to munch while waiting either to check in/check out/others. The securities & cleaning staffs are very polite and humble with good attitude. The rooms are great & very clean, with ample space. The beds, sofas etc are in good condition. All facilities in the room are tip top. Great room with great hospitality. The location of the hotel is very strategic with ample parking space - walking distance to the water park & all other dry park games including the snow walk, red carpet, the I-City lights etc. Let me summarize - All are great with excellent hospitality (smiling staffs all the way since beginning). Great place to spend the night with your love ones!!

Good services from the GM level till foreigners security guard. Will spend my stay there when I come for business trip. Their hospitality was great.The hotel room is clean and tidy. There are a lot of facilities.

Everything is best staying here..so comfortable for my 2nights..i definitely will recommend this hotel to all friend..so strategic place and easy to access..easier to book the room..a lot of parking space provided

Tidy and clean rooms. Breakfast is nice spread choice of food Staffs are friendly and helpful. Always smiling: making our stay pleasant. Value for money. Aircon is a little noisy for light sleeper but acceptable to me

Wife and I were staying over the night as it was near to our wedding reception restaurant. The staff did well to prep all the rooms for myself and my guest. Phyliis was an amazing person to have helped with all the booking and arrangement. She really deserves much praise and maybe a raise. The only complain I have is the cake they served for us in our bedroom as we checked in. Wife and I both don't like sweets and we had no idea what to do with a whole cake. We appreciate the thought but maybe check with us first if we wanted cake. We would have preferred fruits

the service is very good and your staff very polite the room very clean and good view of icity and at night very nice view Location is easy to acces adn al ot of parking I like the food and snek and i enjoy to eat here and hope to come again next time

Stayed 3 nights for enjoy the themepark. It was fun start on evening till midnight. But during the day u have nothing much to do. The room and staff ate nice and the buffet breakfast was good. And they offer free shuttle to the central mall.

The food is good and tasty. Tge place is nicely set, to cater the purpose of our gathering today. The ambience is warm and cosy, suitable for family gathering. Tge staff is helpful, courteous abd wonderful especially Naufal.

Breakfast at Best Western I-City is very Bad. Waiting half boiled egg almost 30 minutes for 2 continuous day. Check in was good process, the staff was very friendly and soft spoken. The hotel should have a standby shuttle for short distance journey

One of the best hotel that i've stayed. All the staff were very friendly and helpful. My room was very clean, modern and comfortable. The meals was also excellent. Good location to shop and have fun in i-city.

Nice room, nice food, easy to park my car, fun time with friends at i-city. Everything was fine, smooth, comfortable and i am looking forward to repeat my trip at your hotel soon. A delightful vouchers for your regular customer would be interesting.

Only on issue was faced my key card was not able o in but was assisted immediately by staff (Rubinee) ,The location is superb, An easy proximity 10 minutes walk(shopping mall), Super close to i city, Amazing restaurant view at level 5, but the best part is the service at this hotel, the family is so lovely and accommodating. they offer a most wonderful breakfast,this place was a great value. Welcome card from GM, Welcome drink this is what enhancers guest experience and attentive staff Rubinee(Duty Manager),

Pros~ 1) Just 5-minutes walk to the Icity themed park 2) Staff is friendly 3) Breakfast plenty of choices Cons~ 1) Quite expensive if didn't have promo 2) Parking quite limited (don't forget to stamp before check out to get discount on parking ticket)

A hotel good for meetings. Rooms are clean and bed was comfortable. Property was a bit lagging maintenance. But no major set back except quite a distance from KL. The meeting facility was good. Food was not to complain. I especially liked lamb curry.

Hotel is near the theme park, restaurants and new shopping mall, room is spacious and clean. Our room was facing the theme park, so we enjoy the nice sunset and i-city view at night from our room at 17 floors.

I had 1 night in the hotel. The front liner staff very helpful and kind. The more enjoyable moments, we get free entrance tickets to water park. Really recommended for family trip. The foods are variety too.

Room are spacious and like their hospitality. At current, they are offering free water park, QR code meal ordering system and dining in at alfresco makes all you can eat seafood promo worthwhile, with sunset scenery.

As a returning guest, the hotel is still kept in pristine condition from our first experience. Our room was clean and decent with good air-conditioned. Staff were also friendly and helpful. Breakfast was also sufficiently good with lots of choices and the staff were quick in cleaning, servicing and refilling up the dishes. The View Cafe has a lovely view of the cityscape and in the evening, it was a great place to hang out and relax!

I spent 4 nights in Shah Alam. First 3 nights was in another hotel where Service was not a priority and I dreaded going for breakfast that I have already paid for. I checked out of the other hotel after 3 nights and checked in to this hotel instead. All of a sudden I felt welcomed in Shah Alam. This hotel is smaller than the other one but the staff at the front office was excellent, rooms were compact but comfy (I took the smallest room) and the breakfast spread was well thought out. I really should have stayed here instead. Btw, they also have free shuttle service to the big mall nearby so that's another plus.

Room was clean, good location, friendly staffs. Breakfast spread was good. Overall if you have kids, this is the place to be. Walking distance to the theme park. Free parking. Will definitely be back.

Hotel management is nice and professional, room clean & comfortable. Environment nice & good. If want do event ,best Western Hotel is your right choice as there have nice & good view in "view cafe" is Recommended hotel.

Best Western I-city at Shah Alam provides a service for celebration of birthday. Super surprised and interesting, they decorate the room with decoration birthday, balloons, they prepare cakes and sing birthday songs. In addition to service, they provide breakfast, delicious and clean breakfast. The best is so close to Water Park I city, entry is free, depending on promotion package best western. The walk to the snow walk and I-city Center is very close. Eating easy, even at night, the restaurant closes at 12pm near the best western hotel. Happy to be able to bring family here. Very recommended!!!

Staffs need more training to be more focus, courteous. Front desk staff was slow when attending to our check-in. They talk so loudly among them. Overall food & room is okay. Hotel is near to themepark, can have a walk nearby. Will consider to visit again.

Stayed for 1 night. Regular sized room, clean, decent bed and shower. Breakfast was kinda good. More choices than expected and for the price of the room. Nice friendly staff at the lobby. Great value, Recommended and will return.

Wonderful arrangement by Best Western team. For my brother's fiancé birthday and their wedding proposal. Delicious food, especially Tiger Prawn Aglio Olio and Satay Burger fusion food. The manager, Zihan greet and serve us well, as we came in big group of 18 paxs with kids and elderly. Food serving a bit slow, but luckily we did out pre order day 1 day earlier, with staff Gyna. Although a bit hazy outdoor, due to bad weather recently. But the environment is just nice. We did the proposal outdoor. Thanks for all the service and treat.

Thankyou to zainudin and rizuan ! Very friendly staff and helpful too! Checked in late and my son was running around the lobby and they attended to him. Highly recommend to book this place plus great location.